VSO General Orders Manual

WELCOME TO THE VOLUSIA SHERIFF’S OFFICE
GENERAL ORDERS MANUAL
SHERIFF MICHAEL J. CHITWOOD
For ease in navigating through the manual, the general orders are individually bookmarked.
Published: 04.06.2022
____________________________________________________________________________
To report a typographical error or broken hyperlink, email the general order number and brief description of error to
Professional Compliance at [email protected]
Updates or suggested revisions to content will be made in accordance with general order GO-012-02 Written
Direction and Official Correspondence.
~ Thank you ~
VOLUSIA SHERIFF'S OFFICE
Sheriff Michael J. Chitwood
General Orders Manual

Introduction
This general orders manual contains the Volusia Sheriff’s Office (VSO) general orders, which are the policy,
procedures, rules, and regulations of the VSO. These general orders are intended to provide guidelines for the normal
day-to-day operations of the VSO. The VSO recognizes that unusual situations and circumstances may arise while
in the performance of law enforcement duties that require the application of common sense, prudence and
independent judgment. Such situations shall be documented and reviewed on a case-by-case basis.
It is essential that all members of the VSO understand that for uniformity and simplicity of the general orders, use of
words “he”, “him”, “his” are non-gender specific in all agency written directives and will be construed to also read
“she”, “her”, and “hers”, unless specifically identified otherwise. E.g. male vs. female hairstyles.
GENERAL ORDERS MANUALS AVAILABLE TO ALL AGENCY MEMBERS

All members of the VSO have electronic access to the general orders manual through the agency’s I Drive and the
intranet homepage under Manuals and Department References. Access may be gained through any workstation
including mobile data computers.
Supervisors are responsible for ensuring that new members to the agency complete their roll call training assignment
in the training management software system regarding the general orders manual as part of their initial orientation to
the agency.
Each member shall read all general orders in the manual within thirty days of receipt of the manual. Each member of
the VSO and their immediate supervisor shall be held responsible for the member’s knowledge of the manual’s
contents.
New or revised general orders are issued electronically as needed by roll call training assignments in the training
management and provide highlighted changes to the general order and an effective date. Occasionally, massive
changes to any one particular general order may be issued as a clean version for full review. Each member is
responsible for completing all roll call training assignments; each member’s immediate supervisor is accountable for
ensuring their subordinates act in accordance with all general orders and issued revisions.
Acknowledgement indicates MORE than just receipt of a general order change; it indicates
both receipt AND REVIEW/UNDERSTANDING of the general order change.
GENERAL ORDERS REVISIONS AND PROPOSALS FOR CHANGE

Only the Sheriff or their designee, the Chief Deputy, have the authority to issue, amend, or rescind policy, procedure,
rules, or regulations promulgated by the VSO general orders. However, proposals for the adoption of new general
orders or the amendment or rescinding of an existing general order are encouraged and are considered an effective
means to ensure that general orders remain timely, current, and effective.
Such proposals may be initiated by any employee and will follow procedures established in general order GO-012-
02 Written Direction and Official Correspondence.
Maintenance of the general orders manual including tracking revisions, purging, review for conflicts with CALEA
standards, codifying, indexing, and posting shall be the responsibility of the Professional Compliance Unit.
Published: 11/01/2021 1 of 1 General Orders Introduction

VOLUSIA SHERIFF’S OFFICE
Sheriff Michael J. Chitwood
GENERAL ORDERS MANUAL

TABLE OF CONTENTS
PREFACE
Mission, Vision, and Value Statements
Introduction
Table of Contents
CHAPTER 001 LAW ENFORCEMENT ROLE AND AUTHORITY

GO-001-01 Use of Force Guidelines
GO-001-02 Firearms
GO-001-03 Use of Less-Lethal Weapons and Devices
GO-001-04 Oath and Code of Ethics
GO-001-05 Limits of Authority
GO-001-06 Pretrial Release and Diversion Programs
GO-001-07 Search and Seizure
GO-001-08 Body Searches
GO-001-10 Bias Based Policing
GO-001-13 Consular Notifications and Diplomatic Immunities
GO-001-14 Rapid-ID Device (RIDD)
GO-001-15 Limited English Proficiency and Language Access Plan
GO-001-16 Providing Services to Persons with Disabilities
GO-001-17 Automated License Plate Recognition (LPR) System
GO-001-18 Public Recording of Police Activities
GO-001-19 Risk Protection Orders
CHAPTER 002 AGENCY JURISDICTION AND MUTUAL AID

GO-002-01 Jurisdictional Responsibilities
GO-002-02 Departmental Liaison
CHAPTER 003 CONTRACTS

GO-003-01 Written Agreements
CHAPTER 011 ORGANIZATION

GO-011-01 Volusia Sheriff’s Office Organizational Description
Published: 11/01/2021 1 of 7 General Orders Table of Contents

GO-011-02 Principles of Organization
GO-011-03 Planning and Research
GO-011-04 Administrative Reports
GO-011-05 Forms Control
GO-011-06 Strategic Planning, Goals, and Objectives
CHAPTER 012 DIRECTION

GO-012-01 Command and Control
GO-012-02 Written Direction and Official Correspondence
GO-012-03 Watch Commander
CHAPTER 016 ALLOCATION AND DISTRIBUTION OF PERSONNEL

GO-016-01 Auxiliary Programs
GO-016-02 Reserve Deputy Program
GO-016-03 Personnel Allocation and Distribution
GO-016-04 Specialized Assignments
CHAPTER 017 FISCAL MANAGEMENT AND AGENCY OWNED PROPERTY

GO-017-01 Financial Management
GO-017-02 Travel
GO-017-03 Inventory Control
GO-017-05 Purchasing Procedures
CHAPTER 021 CLASSIFICATION AND DELINEATION OF DUTIES AND

RESPONSIBILITIES
GO-021-01 Classification and Delineation of Duties
CHAPTER 022 COMPENSATION, BENEFITS, AND CONDITIONS OF WORK

GO-022-01 Compensation
GO-022-02 Benefits and Leave
GO-022-04 Salary Incentive Program
GO-022-05 Fitness Program
GO-022-06 Appearance, Uniforms, and Equipment
GO-022-07 Awards
GO-022-09 Outside Employment
GO-022-10 Workplace Harassment and Discrimination
GO-022-12 Drug Testing
GO-022-13 Critical Incident Stress Management (CISM) Program
GO-022-14 Post-Traumatic Stress Disorder: Workers’ Compensation Guidelines
GO-022-15 Line of Duty Deaths (LODD)
GO-022-16 Emergency Disaster
GO-022-17 Employee Assistance Program
CHAPTER 024 COLLECTIVE BARGAINING

GO-024-01 Collective Bargaining
CHAPTER 025 GRIEVANCE PROCEDURES
GO-025-01 Grievances and Appeals
CHAPTER 026 DISCIPLINARY PROCEDURES

GO-026-01 Disciplinary Procedures
GO-026-02 Standards of Conduct
CHAPTER 030 HUMAN RESOURCES

GO-030-01 Demotions and Transfers
GO-030-02 Personnel Files
CHAPTER 031 RECRUITMENT

GO-031-01 Recruitment and Selection
CHAPTER 032 SELECTION

GO-032-02 Appointments
GO-032-03 Probationary Period
CHAPTER 033 TRAINING AND CAREER DEVELOPMENT

GO-033-01 Training Programs
GO-033-02 Curriculum
GO-033-03 Remedial Training
GO-033-04 New Deputy Training Program
GO-033-05 Training Committee
GO-033-06 Mandatory, In-Service, and Specialized Training
GO-033-07 Accreditation Familiarization
GO-033-08 Classroom Conduct
GO-033-09 Career Development Program
GO-033-10 Firearms Ranges
GO-033-11 Succession Plan
GO-033-12 Volusia Sheriff’s Office Deputy Recruit Training Academy
CHAPTER 034 PROMOTION

GO-034-01 Promotional Process
CHAPTER 035 PERFORMANCE EVALUATION

GO-035-01 Employee Performance Evaluations
GO-035-02 Personnel Early Warning System
CHAPTER 041 PATROL

GO-041-01 Law Enforcement Operations Organization and Administration
GO-041-02 Motor Vehicle Apprehension
GO-041-03 Patrol Operations
GO-041-04 Patrol Zone Boundaries

GO-041-05 Vehicle Assignment and Replacement Program
GO-041-06 Individual Vehicle Assignment Program
GO-041-07 Fuel Consumption
GO-041-08 Special Operations Section
GO-041-09 K-9 Units
GO-041-11 State Attorney Referral Card
GO-041-12 Restitution
GO-041-13 Citizen Ride-Along Program
GO-041-14 Bloodborne and Airborne Pathogens
GO-041-15 Special Purpose Vehicles
GO-041-17 Airport Unit
GO-041-18 Respiratory Protection Plan
GO-041-19 Domestic Violence
GO-041-20 Body Worn Cameras
GO-041-21 Naloxone HCL Emergency Opioid Antagonist Program
GO-041-22 Medication Return Program
CHAPTER 042 CRIMINAL INVESTIGATION

GO-042-01 Criminal Investigation Administration
GO-042-02 Criminal Investigation Operations
GO-042-03 Habitual/Serious Offenders
GO-042-04 Truth Verification Examinations
GO-042-05 Death Investigations
GO-042-06 Confidential Informants
GO-042-07 Sexual Predators/Offenders
GO-042-08 Stalking
GO-042-09 Hate Crime Investigations
GO-042-10 Task Forces
GO-042-11 Crime Stoppers
GO-042-12 Identity Theft
GO-042-13 Cold Case Investigations
GO-042-14 Clandestine Laboratory Response
GO-042-15 Eyewitness Identification: Lineups and Show-Ups
GO-042-16 Event Deconfliction and Case Management Deconfliction
GO-042-17 Interview Rooms
GO-042-18 Volusia County Crime Center (VC3)
GO-042-19 Alias Identification
GO-042-21 Unmanned Aircraft Systems
CHAPTER 043 VICE, DRUGS, AND ORGANIZED CRIME

GO-043-01 Narcotic, Vice, and Organized Crime Investigations
GO-043-02 Flash Roll Procedure
GO-043-03 Confidential Funds
GO-043-04 Vice, Narcotics, and Organized Crime Operations
GO-043-06 Intra-Agency Communication and Cooperation

GO-043-07 Contraband Forfeiture
GO-043-08 Intelligence Equipment
CHAPTER 044 JUVENILE OPERATIONS

GO-044-01 Juvenile Operations
GO-044-02 Juvenile Arrest and Investigation Procedures
GO-044-03 Missing Persons
GO-044-04 School Resource Program
GO-044-05 Juvenile Civil Citation Program
CHAPTER 045 CRIME PREVENTION AND COMMUNITY RELATIONS

GO-045-01 Community Relations and Education
CHAPTER 046 UNUSUAL OCCURRENCES AND SPECIAL OPERATIONS

GO-046-01 All-Hazards Plan
GO-046-02 Protective Services Plan
GO-046-03 Active Shooter/Killer: Immediate Action Rapid Deployment
GO-046-04 Responding to Individuals with Mental Illness/CIT
GO-046-05 Special Weapons and Tactics
GO-046-06 Underwater Search and Rescue/Recovery (Dive Team)
CHAPTER 051 CRIMINAL INTELLIGENCE

GO-051-01 Intelligence
GO-051-02 Homeland Security
CHAPTER 052 INTERNAL AFFAIRS

GO-052-01 Complaint Procedures
CHAPTER 053 INSPECTIONAL SERVICES

GO-053-01 Line Inspections
GO-053-02 Staff Inspections
GO-053-03 Accreditation Management
CHAPTER 054 PUBLIC INFORMATION

GO-054-01 Media Relations
CHAPTER 055 VICTIM/WITNESS ASSISTANCE

GO-055-01 Victim Assistance
CHAPTER 061 TRAFFIC

GO-061-01 Traffic Administration
GO-061-02 Selective Traffic Enforcement
GO-061-03 Traffic Law Enforcement
GO-061-04 Speed Detection Devices
GO-061-06 DUI Enforcement Program
GO-061-07 Traffic Discretion
GO-061-08 Traffic Crashes
GO-061-09 School Crossing Guards
GO-061-10 Traffic Direction and Control
GO-061-11 Road Blocks and Check Points
GO-061-12 Traffic Engineering
GO-061-13 Vehicle Towing and Impound
GO-061-14 Motorist Assistance
GO-061-15 Escorts
CHAPTER 070 PRISONER TRANSPORTATION

GO-070-01 Prisoner Transport
CHAPTER 072 TEMPORARY DETENTION/COURT HOLDING FACILITIES

GO-072-01 Courtroom Holding Facilities
GO-072-02 Temporary Detention
CHAPTER 073 COURT SECURITY

GO-073-01 Court Security
CHAPTER 074 LEGAL PROCESS

GO-074-01 Legal Civil Process/Financial Management
GO-074-02 Civil Legal Process
GO-074-03 Injunctions for Protection
GO-074-04 Arrest Warrant Priorities
GO-074-05 Writs of Bodily Attachment for Non-Payment of Child Support
GO-074-06 Civilian Process Server
CHAPTER 081 COMMUNICATIONS

GO-081-01 Communication Services
GO-081-02 General Communications Procedures
GO-081-03 Cellular Phones
GO-081-04 Vehicle Information
GO-081-05 Communications Facilities and Equipment
GO-081-06 Emergency Information and Alert Systems
GO-081-07 Schedules and Telephone Numbers
GO-081-08 Status Indicators and Identification Designations
GO-081-09 Environmental Management
GO-081-10 Miscellaneous Communications Procedures
GO-081-11 Telephone and Radio System
GO-081-12 800 MHz Radio Procedures
GO-081-13 Radio Procedures
GO-081-14 Burglar Alarm Ordinance
GO-081-15 Fire/EMS Run Card

CHAPTER 082 RECORDS
GO-082-01 Records
GO-082-02 Wanted Records-FCIC/NCIC
GO-082-03 Warrant Confirmations
GO-082-04 Warrant Validation
GO-082-05 RMS Juvenile Records
GO-082-06 Computer Security and Utilization
GO-082-07 Mobile Data Computer (MDC) Use and Administration
CHAPTER 083 COLLECTION AND PRESERVATION OF EVIDENCE

GO-083-01 Collection of Evidence
GO-083-02 DNA Evidence and Reference Samples
CHAPTER 084 PROPERTY AND EVIDENCE MANAGEMENT

GO-084-01 Evidence Management
GO-084-02 Digital Evidence Management System (DEMS)

VOLUSIA SHERIFF’S Distribution Reissue/Effective Date
All Personnel 04/06/2022
OFFICE
GENERAL ORDER Original Issue Date Previous Revision Date

GO-001-01 01/05/2021 11/01/2021
Title
USE OF FORCE GUIDELINES
Section AUTHORITY OF
MICHAEL J. CHITWOOD, SHERIFF
To protect and serve with courage, honor and integrity by fighting crime, maintaining trust, and building community partnerships.
I. PURPOSE
This general order applies to all Volusia Sheriff’s Office (VSO) sworn law enforcement to include all Deputies
and Reserve Deputies while acting within the scope of their lawful authority, both while on-duty and off-duty.
This general order establishes Use of Force policy, definitions, procedures and guidelines pertaining to the
various types of authorized force by VSO Deputies, both Less-lethal and Deadly force.
II. DISCUSSION
>>>>>The sanctity of human life is paramount to all else. It is this solemn and primary duty of law
enforcement - to preserve and protect the sanctity of human life, dignity, and liberty of all persons -
that ensures the ideals and very essence of a civil society. The Volusia Sheriff’s Office commitment
to this principle and its duty to protect human life is taken very seriously and is reflected in its core
mission, “to protect and serve with courage, honor, and integrity…”<<<<<
Deputies should begin considering what might be appropriate and proportional as they approach an incident,
and they should keep this consideration in their minds as they are assessing the situation and deciding how
to respond. Proportionality depends on the nature and severity of the underlying events. Even though
Deputies do not have a duty to retreat or desist from making an arrest, Deputies should nonetheless assess
the situation utilizing the Critical Decision-Making Model (CDM) taught and re-enforced in training.
Deputies should consider the seriousness of the underlying offense, if any; consider options for de-escalation;
develop back-up plans; and bring in additional resources, if necessary. In minor, low-stakes encounters, a
more appropriate and proportional response may be to step back and work toward de-escalation,
disengagement or tactical repositioning.
Deadly Force – The use of deadly force is a measure to be employed only in the most extreme circumstances
and when lesser means of force have failed or could not be reasonably employed given the circumstances
at the time. While it is preferred not to have to use force at all, the Sheriff recognizes, as do the courts, the
legislature, and community, that Deputies - by the very nature of their duty and oath - will be confronted with
situations that require them to use deadly force in order to defend themselves or others. It is also recognized
that Deputies are often forced to make split second “use of force” judgments in circumstances that are tense,
uncertain and rapidly evolving and that they must do so based on an objectively reasonable perception at
the time of the threat or danger. It is from this court-recognized position established in Graham v. Connor
that the actions of Deputies within the totality of the circumstances will be judged for properness.
Less-lethal Force – The VSO provides force options that are less-lethal and can be applied to various
resistance levels in which deadly force is not authorized. These options include impact weapons designed to
deliver less-lethal striking or leverage control techniques and less-lethal weapons to include specialty impact
munitions/projectiles designed to stun, temporarily incapacitate, or cause temporary discomfort to a person
for the purpose of gaining compliance and control.
III. POLICY
Published: 04/06/2022 1 of 18 General Order: GO-001-01
It is the policy of the VSO that Deputies use only the minimal degree of force that is necessary to overcome
the immediate threat and/or to effectuate an arrest. Excessive force will not be tolerated. Deputies shall
exercise all safe and reasonable means of control and containment; the application of force shall be guided
by Florida State Statutes, VSO general orders, and agency approved training.
The Sheriff authorizes Deputies to use that amount of force that is proportional, reasonable and necessary
under the circumstances to protect themselves and/or others while performing their lawful duties. When
feasible and practical, Deputies shall attempt to resolve potential use of force situations with non-physical
force alternatives, such as direction, persuasion, verbal warning, or time/distance tactics prior to resorting to
the use of force.
Deputies have a duty to intervene if they anticipate or observe the unreasonable, unnecessary, or
disproportionate use of force by a VSO employee or public safety associate.
Prior to being authorized to carry any approved less-lethal weapon or firearm, it is the policy of VSO that all
sworn Deputies shall first receive copies of and documented training on the VSO policies and procedures
covered in general order GO-001-01 Use of Force Guidelines, and general order GO-001-03 Use of Less-
lethal Weapons and Devices. In addition, each deputy shall receive documented training and demonstrate
proficiency in all authorized use of force as defined in VSO policy and procedures.
The use of force by Deputies shall be in compliance with the guidelines set forth in Florida Statutes and VSO
general orders and shall be documented in a use of force report as defined herein.
POLICY NOTE: Due to the complexities involved in certain force encounters and the inherent
potential for rapidly evolving/changing circumstances, the Sheriff recognizes that unique and
unforeseen situations arise while in the performance of law enforcement duties requiring the
immediate application of common sense, discernment and independent judgment. In these
circumstances, deviation from established protocol may be required in order to affect the best
possible outcome. In this case, it shall be incumbent upon the Deputy to justifiably articulate and
document within the incident report the events, circumstances and required actions taken. The
administrative review of all such reports shall include review by the Training Captain.
IV. DEFINITIONS
Critical Decision-Making Model (CDM) – The CDM is a five-step critical thinking process. The five steps
are built around the core values of the VSO and the policing profession. The CDM guides deputies through
a process of collecting information; assessing the situation, threats, and risks; considering police powers and
agency policy; identify options and determining the best course of action; and acting, reviewing and
reassessing the situation.

Deadly Force – Any force which is likely to cause immediate death or serious bodily/physical harm including,
but not limited to:
1. Use of any weapon or other force in a manner which is likely to cause death or serious
bodily/physical harm.
2. Discharge of a firearm in the direction of the person to be arrested, even though no intent exists
to kill or inflict great bodily harm.
3. The firing of a firearm at a vehicle in which the person to be arrested is riding.
De-Escalation – Taking action or communicating verbally or non-verbally during a potential force encounter
in an attempt to stabilize the situation and reduce the immediacy of the threat so that more time, options and
resources can be called upon to resolve the situation without the use of force or with a reduction in the force
necessary. De-escalation may include the use of such techniques as command presence, advisements,
warnings, verbal persuasion, and tactical repositioning.
Defensive Weapon – Any readily available object or instrument used by a Deputy in a reasonable manner
to defend against a violent attack in order to avoid being seriously injured or killed, and when other
conventional weapons or use of force alternatives are not readily available under the exigent circumstances.
Great/Serious Bodily Harm – A bodily injury that creates a substantial risk of death, causes serious,
permanent disfigurement, or results in long-term loss or the impairment of the functioning of any bodily
member or organ.
Imminent – Threatening, likely, and unavoidable; impending; immediate potential threat to the life and/or
safety of the Deputy or another human being(s).
In-custody Death – The death of any individual while in the custody and care of the VSO that occurs for any
reason.
Less-Lethal Force – Force options applied at a level to gain/regain control of a subject including the use of
less-lethal weapons not fundamentally designed to cause death or great bodily harm.
Neck Hold – One of the following types of holds: (1) bar-arm control or choke hold, a hold that inhibits
breathing by compression of the airway in the neck; (2) carotid restraint hold, a hold that inhibits blood flow
by compression of the blood vessels in the neck; (3) lateral vascular neck constraint; or (4) a hold with a knee
or other object to the back of a prone subject's neck. A neck hold is considered deadly force; VSO does
not train in this technique and does not authorize its use.
Objectively Reasonable Belief – A fourth amendment standard whereby a Deputy’s belief that they must
protect themselves or others from imminent death or serious bodily injury is compared and weighed against
what a reasonable or rational Deputy would have believed under similar circumstances. This determination
is made by reviewing all relevant facts and circumstances of each particular case, including but not limited
to 1) the severity of the crime at issue, 2) whether the suspect poses an immediate threat to the safety of the
Deputy or others, and 3) whether the suspect is actively resisting arrest or attempting to evade arrest by
flight.
Probable Cause – Facts and circumstances which would support an objectively reasonable belief that the
Deputy must protect themselves and/or others from imminent death or serious bodily injury.
Proportionality – Involves directing deputies to do the following: 1) use only the level of force necessary to
mitigate a threat and safely achieve lawful objectives, 2) consider, if appropriate, alternate force options that
are less likely to result in injury but will allow deputies to achieve lawful objectives, and 3) consider the
appropriateness of deputies’ actions. Deputies should begin considering what might be appropriate and
proportional as they approach an incident, and should keep this consideration in their minds as they are
assessing the situation and deciding how to respond. Whether a use of force is proportional also depends
on the nature and severity of the underlying events.
Subject Resistance – An act of defiance by an individual opposing a Deputy’s lawful commands.
Totality of the Circumstances – The totality of circumstances are the facts and information known to the
deputy at the time, or reasonably perceived by the deputy, and serve as the basis for the deputy’s decision
to use force.
V. PROCEDURE
A. FLORIDA STATUTES

1. VSO Use of Force Guidelines are based on the authority of Florida Statutes § 776.05 and § 776.06:
776.05 Law enforcement officers; use of force in making an arrest. – A law enforcement officer,
or any person whom the officer has summoned or directed to assist them, need not retreat or desist from
efforts to make a lawful arrest because of resistance or threatened resistance to the arrest. The officer is
justified in the use of any force:
(1) Which they reasonably believes to be necessary to defend himself or herself or another from bodily
harm while making the arrest;
(2) When necessarily committed in retaking felons who have escaped; or
(3) When necessarily committed in arresting felons fleeing from justice. However, this subsection shall
not constitute a defense in any civil action for damages brought for the wrongful use of deadly force unless
the use of deadly force was necessary to prevent the arrest from being defeated by such flight and, when
feasible, some warning had been given, and:
(a) The officer reasonably believes that the fleeing felon poses a threat of death or serious physical harm
to the officer or others; or
(b) The officer reasonably believes that the fleeing felon has committed a crime involving the infliction
or threatened infliction of serious physical harm to another person.
776.06 Deadly force by a law enforcement or correctional officer. –
(1) As applied to a law enforcement officer or correctional officer acting in the performance of their
official duties, the term “deadly force” means force that is likely to cause death or great bodily harm and
includes, but is not limited to:
(a) The firing of a firearm in the direction of the person to be arrested, even though no intent exists to kill
or inflict great bodily harm; and
(b) The firing of a firearm at a vehicle in which the person to be arrested is riding.
(2)(a) The term “deadly force” does not include the discharge of a firearm by a law enforcement officer or
correctional officer during and within the scope of their official duties which is loaded with a less-lethal
munition. As used in this subsection, the term “less-lethal munition” means a projectile that is designed to
stun, temporarily incapacitate, or cause temporary discomfort to a person without penetrating the person’s
body.
(b) A law enforcement officer or a correctional officer is not liable in any civil or criminal action arising
out of the use of any less-lethal munition in good faith during and within the scope of their official duties.
NOTE: It is extremely important that all personnel know and understand the provisions of
these statutes as well as Sections 241 and 242 of Title 18, U.S. Code, and Sections 1983
and 1985 of Title 42, U.S. Code.
B. FORCE GUIDELINES – GENERAL.
1. When applying VSO force guidelines to actual situations, Deputies shall not unnecessarily or
unreasonably endanger themselves or others. Deputies shall be mindful of subjects who may be
physically or mentally incapable of responding to law enforcement commands due to a variety of
circumstances including, but not limited to alcohol or drugs, mental impairment, medical
conditions, deaf/hard of hearing, or language/cultural barriers.
2. The amount of force, the continued use of any force, and the type of equipment utilized all depends
upon the situation being faced by the Deputy at the time. However, once the threat has been
overcome or a subject is securely in custody, the Deputy shall de-escalate and immediately
address any injuries the suspect or others may have sustained.
3. Subject Resistance: An act by an individual that opposes a Deputy’s lawful commands is
resistance. There are four levels of resistance:
a. Passive Resistance: A subject’s verbal and/or physical refusal to comply with a Deputy’s
lawful direction causing the Deputy to use physical techniques to establish control. Example:
Subject refuses to move at the Deputy’s direction.
b. Active Resistance: A subject’s use of physically evasive movements directed toward the
Deputy such as bracing, tensing, pushing, or pulling to prevent the Deputy from establishing
control over the subject. Examples include:

• The subject physically anchors himself to a person or object to prevent being removed
• The subject braces or pulls away from the Deputy when the Deputy grips the subject’s
arm
• The subject attempts to run when the Deputy touches or attempts to grab the subject’s
arm or shoulder
c. Aggressive Resistance: Subject’s active defiance through attacking movements toward a
Deputy that may cause injury but are not likely to cause death or great bodily harm to the
Deputy or others. Examples include:
• The subject balls up their fist and approaches the Deputy
• The subject pushes the Deputy back as the Deputy tries to take the subject into custody
• The subject grabs any part of the Deputy’s body
• The subject attempts to strike the Deputy
d. Deadly Force Resistance: A subject’s hostile, attacking movements, with or without a
weapon, that cause a reasonable perception by the Deputy that the subject intends to cause,
and had the capability of causing, death or great bodily harm to the Deputy or others.
4. Deputy Response to Subject Resistance: The level of force required by the Deputy to meet the
subject’s resistance to the point of gaining/regaining control of the subject. Response to subject
resistance through physical force occurs when the subject refuses to comply with the Deputy’s
lawful order and verbal dialogue. There are three levels of force response: [NOTE: The mere
handcuffing of compliant individuals is not considered force.]
a. Physical Control: Use of restraining and/or physical force to achieve compliance or custody
through the use of empty-hand or leverage-enhanced techniques, such as pain compliance,
transporters, restraint devices (including Emergency Restraint Chair-E.R.C.), takedowns, and
striking techniques.
b. Less-Lethal Weapons: Use of weapons that are not fundamentally designed to cause death
or great bodily harm. Some examples include chemical agents (e.g., FREEZE +P spray and
the pepper ball system), Dart-Firing Stun Gun (e.g. TASER), the remote restraint device (e.g.
BolaWrap), less-lethal impact weapons such as expandable batons (e.g., ASP) and 12-GA.
Less-Lethal impact munitions.
c. Deadly Force: Force that is likely to cause death or great bodily harm. Some examples include
use of a firearm, eye gouges, empty hand strikes to the throat, impact weapon strikes to the
head or side of the neck.
5. Situational Factors/Totality of the Circumstances: In addition to assessing a subject’s
resistance level, the process of determining the threat potential a Deputy is facing also includes
considering the following examples:
a. Subject Factors:
• Seriousness of the crime committed.
• Size, age and weight of the subject.
• Apparent physical ability/skill level of the subject.
• Number of persons present who are involved or who may become involved.
• Weapons possessed by or readily available to the person.
• Known history of violence by the subject.
• Presence of innocent persons or potential victims in the area.
• Whether the subject can be captured at a later time.
• Whether evidence is likely to be destroyed.
b. Deputy Factors:
• Size, physical ability and defensive tactics expertise of the Deputy(s).
• Number of Deputies present.
• Immediate reaction in the case of sudden attack.
• Weapon options or restraint devices available to the Deputy.

• Legal Justification.
• Agency Policies and Procedures.
c. Environmental Factors:
• Physical location.
• General surroundings and the dynamics and dangers associated.
• Lighting conditions.
• Presence of other persons who may become involved as participants or victims.
• Weather
• Avenues of escape for the subject as well as for the Deputy.
6. Applying Force: It is recognized that Deputies are required to make use of force decisions based
on the totality of the circumstances known or perceived by the Deputy at the time of the incident.
Since most situations are fluid and dynamic, formulating a reasonable and valid response requires
constant threat assessment as the situation unfolds and changes. Force guidelines do not require
matching a subject’s level of resistance with an exact level of response but rather gives Deputies
the latitude to pick a use of force response that they reasonably believes is appropriate based on
an assessment of the totality of the circumstances the Deputy is facing in that moment.
a. The most serious act in which a Deputy can engage during the course of their official duties
is the use of deadly force. The authority to carry and use firearms in the course of public
service is an immense power, and one which comes with great responsibility.
b. A Deputy is not justified in using deadly force at any point in time when there is no longer
probable cause to believe the suspect is dangerous, even if deadly force would have been
justified at an earlier point in time.
c. Should use of deadly force be required, Deputies shall immediately render the appropriate
medical aid and request further medical assistance for the suspect and any other injured
individuals, including the Deputy, when necessary and safe to do so.
7. Passive Resistance Demonstrations: Deputies shall not use force to overcome passively
resisting demonstrators, except that physically moving a subject is permitted when it is necessary
and objectively reasonable. The decision to deploy use of force on passive resistance crowd
control/demonstrations shall be determined solely by the Sheriff or Chief Deputy.
8. Totality of the Circumstances: While the U.S. Supreme Court identified three (3) factors that
should be evaluated in determining whether a Deputy’s use of force was objectively reasonable,
this list was not intended to be all inclusive. The totality of the circumstances at the time that led a
Deputy to believe force was needed is critical. Other factors such as whether an individual is
violent, the possibility that the individual is armed, and the number of persons with whom the
Deputy must contend with at the time are all relevant factors to consider. Individual factors alone
would not give a reasonable officer the belief that deadly force is necessary. E.g., resisting arrest
or flight alone would not justify the use of deadly force.
9. Required Training: All Deputies shall receive documented training and demonstrated proficiency
on all VSO authorized use of force and shall receive and be instructed on the VSO general order
GO-001-01 Use of Force Guidelines, general order GO-001-03 Use of Less-Lethal Weapons and
Devices, and any pertinent Legal Bulletins prior to authorized carry and use of force. At least
annually, all sworn personnel authorized to carry weapons are required to receive in-service
training on VSO use of force policies, including legal updates/bulletins, and shall demonstrate
proficiency with all approved lethal weapons and electronic controlled weapon/dart firing stun gun
that the Deputy is authorized to use. In-service training for other authorized less-lethal weapons
and weaponless control techniques shall occur at least biennially.
a. All weapons qualification and proficiency training must be monitored by a certified weapons
or tactics instructor
b. Training and proficiency must be documented
c. It is incumbent upon every Deputy to maintain proficiency in the use of authorized
firearms/weapons; Deputies unable to qualify with an authorized weapon shall receive
remedial training prior to resuming official duties.

10. Required Reporting: In addition to documenting incidents with the VSO Incident Report, a
supervisor shall be informed immediately of each incident involving the use of force by a Deputy(s):
a. When restraining force is simply used to gain control of a subject without injury, charging the
defendant and initiating a Response to Resistance report shall be left to the discretion of the
arresting Deputy and the supervisor based on the circumstances; however, any restraining
force or physical force resulting in injury, or a complaint of injury (whether or not visible), shall
require a Response to Resistance report and Administrative Review through the chain of
command.
b. Each use of Freeze +P, the pepper ball system, R.E.A.C.T./BANDIT, Taser, ASP, BolaWrap,
available defensive tool of convenience, or less-lethal munitions shall be documented in an
Incident Report and shall require a supervisory Response to Resistance report and
Administrative Review through the chain of command.
c. Threat of Force: The pointing of a firearm or Taser at an individual as a threat of force will
be documented in the incident report, but does not require the completion of a response to
resistance report.
11. Required Supervisory Response to Critical Incidents: Supervisors shall immediately respond
to any scene where:
a. A weapon (firearms, edged weapon or other improvised weapons) is reported
b. Persons experiencing a mental health crisis are reported
c. A Telecommunicator or other member of the VSO believes there is potential for significant
force.
C. DUTY TO INTERVENE
1. VSO employees are required to intervene and notify appropriate supervisory authority if they
observe another VSO employee or public safety associate engage in any unreasonable use of
force.
a. Civilian employees are not expected to risk injury through physical intervention, but are
required to make immediate notification to a sworn supervisor not involved in the
unreasonable use of force.
D. LESS-LETHAL FORCE
1. GENERAL USE GUIDELINES
a. Establish Control – Establishing control assists in preventing and/or mitigating the potential
for escalation of force. The primary purpose for the use of force by law enforcement is to
overcome resistance and/or establish control over the subject(s) who is resisting or creating
the threat of physical harm to the Deputy, themselves, or another person.
b. Escalation – In the process of responding with an appropriate level or type of force to
overcome a resisting subject, or detain a subject when force is justified, it is not a requirement
to go step-by-step through the levels of response. Deputies are justified in responding with
whatever level or type of force is deemed reasonable and necessary at the time to overcome
the resistance presented by the individual and defend against assault and/or achieve control
based on proportionality and the totality of the circumstances.
c. De-escalation of Force – Once control has been gained in a situation, Deputies shall de-
escalate their use of force as soon as practical to a point no greater than what can be
reasonably expected to maintain control over the subject to accomplish lawful objectives.
d. Decisive and Effective – Deputies shall attempt where feasible and practical, to resolve all
potential use of force incidents with non-physical measures. However, once it is apparent to
a Deputy that force is going to be required for the Deputy to safely perform their duties, then
the force that is reasonable and necessary shall be delivered in a decisive and effective
manner, followed up by appropriate controlling techniques in order to:
(1) End the confrontation as quickly as possible, thereby reducing the risk of injury to all
parties, and
(2) Prevent the situation from escalating to higher levels of resistance and response.

2. LESS-LETHAL FORCE AUTHORIZATION
a. Deputies are authorized to use any law enforcement less-lethal option listed in AUTHORIZED
LESS-LETHAL FORCE OPTIONS below which they reasonably believe is necessary to
accomplish a lawful objective such as, but not limited to, the following:
(1) Overcome resistance or threatened resistance to arrest, detainment or lawful
commands.
(2) Defend themselves or someone else against physical assault or endangerment.
(3) Take a person into protective custody, such as for a Baker Act or Marchman Act.
(4) Prevent the escape of an arrested person or prisoner.
(5) Perform official duties requiring the controlling presence of a Deputy such as during a
civil unrest incident or crowd control.
(6) Defend themselves during the service of Court Ordered Civil Process.
(7) Prevent criminal damage to property or loss/destruction of evidence.
(8) Restrain an individual to allow medical treatment at the direction of a physician or by
Court Order.
(9) Protect an arrestee/detainee from self-inflicted injury or death.
(10) Defend against animal attacks.
b. Authorized less-lethal force options
(1) In response to subjects who are actively resisting or threatening to actively resist, or
who are otherwise a serious, credible threat to the deputy or another person while
refusing to obey lawful commands, deputies are authorized to use the following less-
lethal force options in accordance with general order GO-001-03 Use of Less-lethal
Weapons and Devices:
(2) Physical Control force (empty-hand controls/techniques, restraints including emergency
restraint chair)
(3) Any agency-approved less-lethal weapon for which the employee is currently trained,
certified and has demonstrated proficiency in its use is authorized for carry and use to
accomplish one or more lawful objectives as noted above in LESS-LETHAL FORCE
AUTHORIZATION. This includes:
• OC Spray (Freeze+ P)
• Pepper ball system
• R-E-A-C-T/BAND-IT
• BolaWrap
• Tasers
• ASP baton
• Tools of convenience in defense of self and/or others
• Less-lethal munitions (12-GA. Drag Stabilized Munition)
3. SPECIFIC PROHIBITIONS
a. Deputies shall not use force or any objects to clear or inspect the mouth of a detained or
arrested subject. This is not applicable to subjects in medical distress who are choking or
pursuant to a court order.
4. PROCEDURES IF A SUBJECT/ARRESTEE RECEIVES NON-LIFE THREATENING INJURIES
a. Deputies shall ensure prompt, appropriate medical attention is provided to and/or summoned
for any injured subject/arrestee who at any time:
(1) Has a visible or reasonably suspected injury.
(2) Complains of an injury even when none is visible.
(3) Was subdued by either:

• OC spray (Freeze +P)
• Pepper ball system
• R.E.A.C.T./BAND-IT
• BolaWrap
• Taser
• Struck with an impact or defensive weapon.
• Struck with any less-lethal or specialty impact munitions.
• Apprehended by a K-9 bite.
(4) Was rendered unconscious for any length of time.
(5) Displays any signs of a medical stress condition, i.e., a heart condition, diabetes,
respiratory difficulty, etc.
(6) Appears to be under the extreme influence of drugs or alcohol.
(7) Any other time good judgment indicates the subject should be medically checked out
before proceeding with the arrest process.
(8) LIFE-THREATENING INJURY, the Deputy shall immediately summon Emergency
Medical Services to the scene and provide supportive medical attention to the best of
their ability.
E. DEADLY FORCE
1. DEADLY FORCE AUTHORIZATION
a. Deputies are authorized to use Deadly Force only when they reasonably believe it is
necessary to perform one or more of the following:
(1) To prevent imminent death or great bodily/physical harm to a deputy or other person(s).
(2) To prevent the escape of a person arrested for a violent felony involving the use or
threatened use of deadly force and an imminent danger exists to the Deputy or other
person(s).
(3) To prevent the escape of an inmate from a detention facility or during transport to or
from a detention facility when the escapee poses an imminent danger to the Deputy or
other person(s).
(4) To apprehend a fleeing felon who the Deputy has probable cause to believe had
committed a felony which involved the use or threatened use of deadly force, and an
imminent danger exists to the Deputy or other person(s); and when feasible a verbal
warning is given to the fleeing subject prior to the use of deadly force.
b. Unless impractical under the circumstances, deputies shall attempt to give a verbal warning
prior to the use of deadly force.
c. Employees should take reasonable measures available under the circumstances to ensure
the safety of bystanders when engaging in deadly force.
d. Deadly Force is also authorized to put down a dangerous animal(s) that poses an immediate
threat of serious bodily/physical harm to a Deputy, another person, or to neutralize the vicious
attack on another animal, but only when other reasonable alternatives are unavailable and
only when deadly force can be used without jeopardizing bystanders.
e. NOTE: The dispatch of an injured or sick animal by the use of a firearm does not constitute a
use of force, nor require a use of force report; the incident will be documented in an incident
report and have supervisory review as with any other non-force incident.
F. DEADLY FORCE:
1. As a general rule, Deputies shall not draw their weapons unless there is sufficient justification. In
effecting the arrest of potentially dangerous suspects or in high hazard situations, Deputies may
display a firearm for the purpose of obtaining and maintaining control of the situation and
discourage escalation of subject resistance. The display of a firearm is not a use of force. The
pointing of a firearm at an individual as a threat of force will be documented in the incident report,
but does not require the completion of a response to resistance report.

2. SPECIFIC PROHIBITIONS
a. Deputies shall not discharge their firearms in defense of property.
b. Deputies should not use a firearm as an impact weapon.
c. Deputies shall not fire warning shots under any circumstances.
d. Deputies shall ensure their actions do not precipitate the use of deadly force by placing
themselves or others in jeopardy by taking unnecessary, overly aggressive, or improper
actions. It is often a tactically superior Deputy procedure to withdraw, take cover or reposition,
rather than the immediate use of force.
e. Deputies shall not discharge their firearms to subdue a fleeing individual who presents no
immediate threat of death or serious physical injury to themselves or another person.
f. Deputies shall not discharge their firearms FROM a moving vehicle unless deadly force is
authorized in accordance with this general order. Shooting accurately from a moving vehicle
is extremely difficult and therefore, unlikely to successfully stop a threat of another person.
g. Deputies shall not discharge their firearms AT a vehicle unless a person in the vehicle is
immediately threatening the deputy or another person with deadly force:
(1) A moving vehicle alone shall not presumptively constitute a threat that justifies a
Deputy’s use of deadly force.
(2) Deputies shall not move into or remain in the path of a moving vehicle. Moving into or
remaining in the path of a moving vehicle, whether deliberate or inadvertent, may not
be sufficient justification for discharging a firearm at the vehicle or any of its occupants.
A Deputy in the path of an approaching vehicle shall attempt to move to a position of
safety when at all possible, rather than discharging a firearm at the vehicle or any of the
occupants of the vehicle.
(3) These prohibitions regarding the discharge of a firearm at or from a moving vehicle exist
for the following reasons:
(a) Moving to cover in order to gain and maintain a superior tactical advantage
maximizes Deputy and public safety while minimizing the need for deadly or
potentially deadly force.
(b) To avoid unnecessarily endangering innocent persons, both when inside the
vehicle and in the vicinity.
(c) Bullets fired at a moving vehicle are extremely unlikely to disable or stop the
vehicle.
(d) Disabling the driver of a moving vehicle creates unpredictable circumstances that
may cause the vehicle to crash and injure other Deputies or innocent bystanders
(4) NOTE: Barring exigent circumstances (e.g. the driver is unconscious and the motor is
still running), a Deputy shall never reach into an occupied vehicle in an attempt to shut
off the engine or to recover evidence, since this has been known to result in serious
injury to Deputies
G. REPORTING THE DISCHARGE OF A FIREARM
1. Whenever a Deputy discharges a firearm, while on duty or off-duty, for any reason other than
training or recreation, they shall immediately report the incident to a supervisor.
2. The supervisor will notify the appropriate authority and the Internal Affairs Unit.
3. An incident report will be prepared containing the pertinent facts.
H. USE OF FORCE/FIREARM AGAINST VICIOUS ANIMALS
1. The killing of a vicious animal is justified:
a. For self defense
b. To prevent substantial harm to another
c. To prevent substantial harm or death to other animals

2. Deadly use of force reporting and administrative review guidelines will be followed in accordance
with this general order.
VI. DEPUTY INVOLVED SHOOTING – PROCEDURE

A. GENERAL
1. The Sheriff directs all investigations of incidents involving the use of deadly force. The Sheriff has
entered into a Memorandum of Understanding with the Florida Department of Law Enforcement
(FDLE) for the purpose of facilitating all investigations of the use of deadly force resulting in
great/serious bodily harm or death to a person, and/or any other in-custody death.
2. In all deputy involved shootings which do not result in great/serious bodily harm or death, the
Sheriff directs that the Investigative Services Section Detectives shall conduct the investigation.
3. Upon notification of a deputy involved shooting where:
a. Use of Deadly Force resulting in great/serious bodily harm or death to a person – The
Investigative Services Section Commander or designee will contact the Internal Affairs Unit
Supervisor or designee and the FDLE Critical Incident Team and facilitate their contact with
the on-scene ranking deputy in charge for incident assessments prior to FDLE’s arrival.
b. Use of Deadly Force NOT resulting in great/serious bodily harm or death to a person – The
on-scene supervisor will contact the Investigative Services Commander or designee and
facilitate their contact with the on-scene ranking deputy in charge for incident assessments.
The Investigative Services Section Commander or designee will contact the Internal Affairs
Unit Supervisor or designee.
4. All deputies involved (primary, backup and/or witness) shall remain in possession of their body
worn camera (BWC) as worn at the time of the incident as uncompromised evidence. All deputies
involved (primary, backup and/or witness) shall not view any recording on any device or computer.
The Investigative Services Section Commander or designee will make the BWC video available
to primary, backup and/or witness deputies upon their request. Viewing of the primary, backup
and/or witness deputy’s BWC will be facilitated at VSO Operations. (Per Fla. Stat. § 943.1718(2)d),
this provision to review before writing a report does not apply to an officer’s inherent duty to
immediately disclose information necessary to secure an active crime scene or to identify suspects
or witnesses.)
EXCEPTION: In a deadly force incident that, due to exigent circumstances (such as the deputy is
incapacitated, the suspect is at large), access to the BWC video may aid in capture of the suspect,
the on-scene supervisor, with approval from the watch commander, may view the footage.
Required access shall be documented in the supervisor’s report.
5. Supervisors will preserve BWC chain-of-custody in accordance with SUPERVISORS
RESPONSIBILITIES VI, B, 8, Secondary Supervisor VI, B, 9 and general order GO-041-20 Body
Worn Cameras.
6. Internal Affairs will respond to VSO Operations and facilitate administrative responsibilities to
include but not limited to; urinalysis, administrative relief of duty notification, etc.
B. RESPONSIBILITIES OF PERSONNEL:
1. INVOLVED DEPUTY
a. Whenever a Deputy is directly involved in or the target of deadly force, unless incapacitated,
they shall immediately:
(1) Notify the dispatcher of the incident and location.
(2) Determine the physical condition of any injured person and render first aid when
appropriate.
(3) Request necessary emergency medical aid.
(4) Remain at the scene (unless injured) until the arrival of the appropriate detectives.
However, if the circumstances are such that the continued presence of the Deputy at
the scene might cause a more hazardous situation to develop, the ranking commanding
officer at the scene shall have the discretion to instruct the Deputy to move to another,
more appropriate location.

(5) Remain in possession of their holstered firearm and duty belt until the FDLE and/or
Investigative Services Section Detectives secures the weapon and ammunition. If
exigent circumstances exist, the involved deputy, (or the respective supervisor if
necessary), may remove their duty belt intact, place in large paper evidence bag and
secure/lock the intact duty belt in their vehicle. Should this be required, gloves shall be
worn to help preserve evidence. The Involved Deputy will be photographed prior to their
holstered firearm and duty belt being removed.
(6) Remain in possession of their body worn camera (BWC) as worn at the time of the
incident until arrival of and custody transfer to the on-scene supervisor, FDLE and/or
Investigative Services Section Detectives. The Involved Deputy will be photographed
prior to their BWC being removed.
(7) Cooperate with the first supervisor arriving at the scene by relating as much basic
information as possible.
b. The Crime Scene Unit Detective will provide the involved deputy with a loaner replacement
weapon, as deemed appropriate.
c. In accordance with Fla. Stat. § 943.1718(d), and in order to ensure the safety of Law
Enforcement personnel, first responders and the public, employee(s) shall answer the
following specific questions as asked by the on scene supervisor utilizing the Supervisor’s
Firearm Discharge Checklist, VSO Form# 033017.001:
(1) Are you injured?
(2) If you know of anyone who was injured, what is their location?
(3) In what direction did you fire your weapon(s)?
(4) If any suspects are at large, what are their descriptions?
(5) What was their direction of travel?
(6) How long ago did they flee?
(7) For what crimes are they wanted?
(8) With what weapons are they armed?
(9) Does any evidence need to be preserved?
(10) Where is it located?
(11) Were you wearing a body-worn camera?
(12) Was the camera activated during the incident?
2. Only questions pertaining to public safety and crime scene preservation will be asked. Due to the
immediate need to take action, VSO will require employee(s) to answer these public safety
questions without waiting for legal representation. This is not a formal interview and employee(s)
should understand their importance and necessary limitations. Once the inquiries are answered,
the employee(s) shall be cautioned not to discuss the incident further, except with legal counsel
before giving a formal statement.
3. The involved deputy shall not discuss the case with anyone except:
a. **Supervisory and investigative personnel; limit discussion to “public safety only” questions
as noted in Sections VI, B, 1, C and VI, B, 2.
b. *The Deputy’s privately retained or Bargaining Unit attorney;
4. *A member of the Critical Incident Stress Debriefing (CISD) Team will be made available to the
involved deputy(s) to address the involved Deputy’s psychological and emotional needs (general
order GO-022-13 Critical Incident Stress Debriefing Team).
NOTE:
*Usually privileged/protected communication under Florida Law.
**Usually NOT privileged/protected communication under Florida Law.
5. The involved Deputy shall not complete any incident report, or use of force report/forms at the time
of the incident, they are a subject of the incident. The involved Deputy shall not be continually

questioned at the scene. All pertinent information shall be ascertained from the initial supervisor,
or in later interviews as governed by law, department policy, and in accordance with the Florida
Law Enforcement Officer’s Bill of Rights.
6. If advised of Miranda warnings, they will have the right to have an attorney present before any
statements or interviews are taken.
7. BACKUP AND/OR WITNESS DEPUTY
a. Backup and/or witness deputies involved in a Deputy involved shooting incident shall:
(1) Assist the primary Deputy as needed;
(2) Take steps to apprehend suspects still in the area;
(3) Help establish perimeters and secure the incident scene;
(4) Help preserve all physical, photographic, video/digital or any other available evidence
related to the incident, to include their respective BWC video;
(5) Remain in possession of their body worn camera (BWC) as worn at the time of the
incident until arrival of and custody transfer to the on-scene supervisor, FDLE and/or
Investigative Services Section Detectives. The backup and/or witness Deputy will be
photographed prior to their BWC being removed;
(6) Separate and detain all witnesses, including the involved deputies and backup and/or
witness Deputy(s) for the FDLE and/or Investigative Services Section Detectives ;
(7) Assist the FDLE and/or Investigative Services Section Detectives as directed;
(8) Document their individual actions taken and/or observations on a supplement report.
b. Backup and/or witness deputies shall refrain from discussing anything related to the incident,
or providing any type of advice or opinion related to the incident. **Upon arrival and
assignment of the Critical Incident Stress Debriefing (CISD) Team member(s), the CISD
Team member may proceed within the scope of the CISD mission to assist affected agency
personnel in coping with stress related to traumatic events.
c. Any witness deputy(s) shall remain separated from other witnesses, including other witness
deputies, until individually interviewed by FDLE and/or Investigative Services Section
Detectives.
8. FIRST ON-SCENE PRIMARY SUPERVISOR
a. The immediate supervisor will:
(1) Respond to the scene without delay and assume command, until relieved by a superior,
or member of Investigative Services Section or the FDLE Critical Incident Team;
(2) Request a second supervisor respond to the scene to assist with the transfer and chain
of custody of all BWC.
(3) Question the involved Deputy(s) pertaining to public safety and crime scene
preservation; utilize VSO Form# 033017.001, Supervisor’s Firearm Discharge Checklist
to document questions-answers.
(4) Contact the Investigative Services Commander or designee for immediate notification
of the FDLE Critical Incident Team;
(5) Once contacted by FDLE and/or Investigative Services Section Commander or
designee, provide incident assessment prior to their arrival;
(6) Notify the Medical Examiner of the incident. The FDLE Critical Incident Team and/or
Investigative Services Commander or designee will request the Medical Examiner to
respond when appropriate;
(7) Secure incident location as a crime scene and establish a check-in post outside of the
crime scene perimeter; Initiate the crime scene security log and minimize scene access
to mission-essential personnel only. No personnel other than members of the
Investigative Services Section and/or FDLE are permitted within the crime scene. Any
personnel allowed into the crime scene other than Investigative Services Section
personnel and/or FDLE personnel will be documented in a supplement report to include

reason for entry. Establish the following four zones, clearly identified, to accommodate
responding personnel and media:
(a) Primary Crime Scene Zone – Actual Crime Scene (Incident Location) Mission
Essential Personnel Only- Investigative Services Section and/or FDLE personnel.
(b) Secondary Law Enforcement Personnel Zone – Area Adjacent to Primary
Scene (CSU Truck), Investigative Services Section and/or FDLE personnel,
Applicable Staff.
(c) Support Personnel Zone – Critical Incident Stress Debriefing (CISD), Support
Deputies (Command Post if applicable), refreshments and Bargaining Unit
Personnel Area.
(d) Public/Media Zone – Safe Area for Public/Media.
(8) Stabilize the crime scene, but do not start processing prior to FDLE/Investigative
Services Section Detectives arrival; minimize photographs;
(9) Ensure the BWC affixed to the Deputy in the manner it was found, and that the BWC
data remains uncompromised until custody transfer of the BWC to Evidence.com in
accordance with general order GO-041-20 Body Worn Cameras;
(10) Ensure that all witnesses, including involved deputies, are separated and detained;
(11) Ensure that a CISD Team member is called out and assigned to assist the involved
Deputy, or other members as needed.
(12) Check on the well-being of the deputy(s) involved. The immediate supervisor or
designee shall also ensure:
• The Deputy Involved Shooting/Use of Deadly Force Guidelines (ATTACHMENT
A) are followed; and
• The Deputy Involved Shooting/Use of Deadly Force Information Handout
(ATTACHMENT B) is given to the affected employee(s).
(13) Ensure Bargaining Unit members who respond to a scene in a Bargaining Unit capacity
are identified as Bargaining Unit representatives and remain outside the crime scene
area.
9. SECONDARY SUPERVISOR
a. The secondary supervisor on-scene will:
(1) Arrange for the transport of the involved deputy(s) and witness deputy(s) to VSO
Operations. The involved deputy(s) and witness deputy(s) will be separated and will not
discuss the incident.
(2) Separate all involved deputy(s) and witness deputy(s).
(3) Photograph all involved deputy(s) and witness deputy(s) at the scene to depict the
location of the BWC.
(4) Respond to VSO Operations and place all involved deputy(s)’ and witness deputy(s)’
BWC into the docking station and monitor the docking station to secure the chain of
custody.
(5) Notify the VSO IT Director or designee that BWC evidence related to a deputy involved
shooting is being uploaded to Evidence.com and is required to be placed into the OIS
restricted group. Involved deputy(s) and witness deputy(s) names DID and BWC serial
numbers will be provided to the VSO IT Director or designee immediately by email for
documentation purposes.
(6) If Air One recorded any video evidence, the secondary supervisor will arrange for an
Investigative Services Section Detective to respond to aviation and ensure all data
remains uncompromised until chain of custody transfer is completed. The Detective will
obtain the original video evidence and transfer to VSO IT Director or designee for
transfer to OIS restricted viewing group.
(7) Complete a supplement report documenting their actions to include:
• Photographing involved deputy(s) and witness deputy(s);

• Preserving the chain of custody of BWC(s); and Air One video evidence.
• Separation of involved deputy(s) and witness deputy(s)
• Contact with VSO IT Director and/or designee; and
• Any other pertinent information.
10. IT DIRECTOR
a. During an incident of Use of Deadly Force resulting in great/serious bodily harm or death to
a person or Use of Deadly Force NOT resulting in great/serious bodily harm or death to a
person, the IT Director and/or designee will:
(1) Coordinate and monitor the upload of involved deputy(s) and witness deputy(s) BWC(s)
and placement into the Deputy Involved Shooting restricted group.
(2) Transfer any applicable Air One video evidence to the Deputy Involved Shooting
restricted group.
11. DISTRICT CAPTAIN (OR EQUIVALENT)/WATCH COMMANDER
a. Based on incident time-of-day/day-of-the-week, the respective District Captain (or
equivalent), or the on-duty Watch Commander shall:
(1) Assign personnel to assist the involved deputy(s) and witness deputy(s);
(2) Confirm a second supervisor has been requested to the scene;
(3) Proceed immediately to the scene;
(4) Ensure the scene is secured;
(5) Ensure that the Sheriff, Chief Deputy, District Captain, General Counsel, Investigative
Services Captain and all other appropriate persons have been notified;
(6) Ensure CISD Team member has been called out and assigned to assist involved
personnel;
(7) Render assistance to the assigned detective(s) until Command Staff arrives;
12. COMMUNICATIONS
a. The notified dispatcher shall dispatch requested medical aid and initiate notification to:
• The involved Deputy's immediate supervisor
• The Communications Section Shift Supervisor
b. The dispatcher shall dispatch additional resources or make any additional notifications as
requested by field supervisors.
c. The Communications Section Shift Supervisor will initiate notification to the Communications
Director via chain of command and the on-duty Watch Commander. The Watch Commander
can request the Communications Shift Supervisor to make the following additional
notifications:
• The Public Information Officer
• Investigative Services Section Captain
• Internal Affairs
• Division Chiefs
• Chief Deputy
• Sheriff
• The on-call Critical Incident Stress Debriefing (CISD) Team Member
d. The dispatcher shall dispatch additional resources and/or make any additional notifications,
as requested by field supervisors.
13. BARGAINING UNIT REPRESENTATIVE
a. VSO personnel who respond in the role of Bargaining Unit Representative (Representative)
shall respond accordingly:

(1) On-Duty Representatives are permitted to respond in their assigned vehicle in routine-
response mode and shall wear a shirt/vest pre-approved by the Sheriff that clearly
identifies them as a Representative.
(2) Off-Duty Representatives are permitted to respond in their assigned vehicle in routine-
response mode; Representatives shall not be in VSO uniform.
(3) Representatives shall not display their VSO badge and/or credentials and upon arrival,
shall immediately notify the on-scene supervisor of their presence and their Bargaining
Unit role. The Representative shall be authorized access specifically limited to the
designated Support Personnel Zone.
(4) Bargaining Unit Representatives shall not enter any crime scenes, shall not be present
for any de-briefings, interviews, BWC viewing, firearm and/or crime scene processing.
14. INTERNAL AFFAIRS UNIT
a. The Internal Affairs Unit Supervisor and/or designee will respond to VSO Operations and is
responsible for coordinating administrative responsibilities to include but not limited to;
urinalysis, administrative relief of duty notification, etc.
C. REPORTING THE USE OF DEADLY FORCE OR IN CUSTODY DEATH
1. Any in-custody death or use of deadly force resulting in great/serious bodily harm or death to a
person shall be immediately reported to the Communications Center for notification of proper
authority.
2. All incidents involving an in-custody death, or the use of deadly force in which a Deputy takes an
action that results in, or is alleged to have resulted in, great/serious bodily harm, or death of a
person, will be documented by a written report. The report will provide the preliminary information
necessary to capture the basic elements of the encounter, but will not require specific details until
such time that assigned detectives can properly determine such details during the ensuing
investigation.
3. Due to the complexities involved in scenarios that lead to the use of deadly force, the
action/reaction of the deputy, and the physiological responses resulting from life and death
scenarios, specific details are more accurately captured during follow-up investigation by the
assigned detective(s).
D. NON-DISCIPLINARY RELIEF FROM DUTY
1. All incidents involving an in-custody death or the use of deadly force, in which a Deputy takes an
action that results in, or is alleged to have resulted in, great/serious bodily harm, or death of a
person, the Deputy shall be relieved of normal operational duty and placed on administrative leave
with pay. This shall follow the initial on scene investigation.
2. The intended purpose of this relief from duty serves two purposes:
a. To address the emotional and personal needs of the Deputy involved in the use of deadly
force; and
b. To assure the community that verification of all the facts surrounding such incidents is fully
and professionally explored.
3. Prior to returning to duty, the involved Deputy shall be required to see a VSO furnished
Psychologist.
4. Deputies returned to duty following Administrative Leave with pay may be placed in a temporary
assignment until completion of the FDLE Investigation, State’s Attorney’s Office review, Grand
Jury findings, Administrative Investigation and/or completion of policy review.
E. INTERNAL AFFAIRS UNIT ADMINISTRATIVE INVESTIGATION
1. The Internal Affairs Unit shall administratively investigate and/or review every incident involving
in-custody death, the use of deadly force and/or discharge of a firearm and shall present
investigative findings to the Command Staff for review.
2. The Deputy(s) involved shall be the subject of an Administrative Investigation and shall be served
in a timely manner. The Administrative Investigation will be tolled during the course of the criminal
investigation by FDLE and review by the State Attorney’s Office and/or Grand Jury findings.

3. The Administrative Investigation will begin upon completion of the FDLE criminal investigation and
review/finding by the State Attorney’s Office. Exception: When an administrative investigation
clearly would show the incident involves a policy violation so evident and egregious that it requires
immediate dismissal, an administrative investigation may be conducted concurrently with the
criminal investigation. The concurrent investigation permits the VSO to complete the administrative
process and to act on the recommendation promptly rather than waiting on the criminal
investigation and court process, including appeals, which can continue long after the
administrative outcome is final.
4. Reports involving the accidental discharge of a firearm where there is no injury or property damage
require supervisory review only with documented oversight by the Internal Affairs Unit. Unless
determined necessary by the Internal Affairs Commander, such reports do not require full
Command Staff review.
F. CRITICAL INCIDENT REVIEW PANEL [CIRP]
1. The Critical Incident Review Panel (CIRP) is a forum where attendees can analyze and discuss
matters related to tactical decision-making, proportionality and de-escalation techniques,
adherence to agency policy and procedures, training issues, quality of supervision during the
incident and the quality of investigations related to the incident.
2. CIRP shall consist of senior command staff, the involved deputy’s captain, representation from the
VSO training staff, and members of the Internal Affairs Unit.
3. CIRP will convene at the conclusion of any investigated incident involving the use of deadly force
and/or the intended use of deadly force.
4. Prior to CIRP assembling, attendees will be supplied copies of all reports associated with the
upcoming review. The Internal Affairs Unit case agent will brief the CIRP members at the beginning
of each review.
5. The review will be non-punitive and used as a guideline to improve the agency’s performance and
safety during future use of deadly force events through training, education, enhanced policies,
and/or equipment.
6. The review shall be documented in a memo to the Sheriff for review and potential implementation.
In addition, the review shall be documented in IAPro as part of the agency’s Early Warning System
(EWS).
G. RETURN OF AGENCY-ISSUED FIREARM
1. Upon the return of the Deputy’s firearm from FDLE to Evidence, the Evidence Section shall notify
the Investigative Services Commander or designee that the weapon has been returned. The
firearm will remain in the custody of Evidence Section until a Release of Evidence is provided to
Evidence from the Investigative Services Section Commander or designee after a release is
received from FDLE and/or the Office of the State Attorney.
2. When a Release of Evidence is received, a certified armorer shall disassemble, clean, inspect,
reassemble and test fire the weapon prior to returning to the deputy to ensure that the weapon is
returned in good working order. In addition, any ammo in the magazines will be replaced with new
ammo.
3. The certified armorer shall then make arrangements for the Deputy to return the loaner weapon to
Training and pick up their inspected firearm at that time. The certified armorer shall disassemble,
clean, inspect, reassemble and test fire the weapon and then return to the Crime Scene Unit by
notifying the Major Case Unit Supervisor.
H. ADMINISTRATIVE REVIEW: RESPONSE TO RESISTANCE REPORTS
1. Any restraining force or physical force resulting in injury, or a complaint of injury (whether or not
visible), shall require a Response to Resistance report and Administrative Review through the
chain of command.
2. Each use of Freeze +P, the pepper ball system, R.E.A.C.T./BAND-IT, Taser, ASP, BolaWrap,
available defensive tool of convenience, or less-lethal munitions shall be documented in an
Incident Report and shall require a supervisory Response to Resistance report and Administrative
Review through the chain of command to the Sheriff.

3. The Sheriff may call their Command Staff for a final review. All completed reviews will be forwarded
to the Internal Affairs Section for inclusion in the administrative information management database
as part of the agency’s administrative review tracking and analysis process and Personnel Early
Warning System.
4. Command Staff Review shall include the Sheriff and the following members of their Command
Staff:
a. Chief Deputy
b. Law Enforcement Operations Division Chief
c. Support Operations Division Chief
d. District Captains
e. Investigative Services Captain
f. Narcotics Investigations Captain
g. Training Captain
h. Internal Affairs Commander
i. VSO General Counsel
5. The Command Staff may call detectives, specialists or technicians required to present evidence
and facts concerning any shooting incident.
6. The Command Staff shall review any facts and pertinent testimony, and forward findings and
recommendations to the Sheriff for final disposition. The report shall include the relevant facts and
circumstances surrounding the incident and a conclusion as to whether the use of force violates
department general orders.
7. In those incidents resulting from the exercise of poor judgment, where no violations of law or policy
or procedures are involved, Command Staff may note the exercise of poor judgment and make
recommendations for remedial training or corrective action.
8. In those instances where exceptional judgment and exemplary action is involved, Command Staff
may recommend a commendation be issued.
9. The Professional Compliance Unit shall complete an annual analysis of all use of force to include
use of deadly force and less-lethal force policies and practices; this analysis shall also include any
in-custody deaths. The analysis will be used to address any training or policy deficiencies, use of
force trends among Deputies, and for protection of the Deputy, the VSO, and the community.
VII. REFERENCES
• Deputy Involved Shooting/Use of Deadly Force Incident Guidelines
• Deputy Involved Shooting/Use of Deadly Force Information Handout
VIII. FORMS
• Supervisor’s Firearm Discharge Checklist, VSO Form # 033017.001

OFFICE

GO-001-02 01/05/2021 None
Title
FIREARMS
I. PURPOSE
The purpose of this general order is to establish guidelines governing the possession of authorized firearms
carried by Volusia Sheriff's Office (VSO) Deputies and to ensure they are properly trained in the use and
carrying of firearms.
II. DISCUSSION
Law enforcement officers are authorized to carry firearms in the performance of their official duties and are
also authorized to carry concealed firearms while off-duty.
Deputies shall be properly trained and proficient in the use of firearms. The VSO requires that Deputies
periodically qualify and demonstrate competent ability in the use of firearms.
III. POLICY
It shall be the policy of the VSO that all sworn personnel will be properly trained and will demonstrate
documented proficiency at least annually in the use of firearms.
Only firearms and ammunition authorized by the VSO shall be used in the performance of duty.
It shall be the policy of the VSO that failure to qualify after two successive Practical Pistol Course (PPC)
attempts following remedial training shall result in disciplinary action in accordance with this general order.
IV. PROCEDURE
A. POSSESSION OF FIREARMS
1. Only weapons reviewed, inspected, and approved by the VSO may be carried. Defective, unsafe,
or unauthorized weapons shall not be used.
2. Deputies are prohibited from carrying a firearm or service weapon prior to being issued and
instructed on VSO general orders GO-001-01 Use of Force Guidelines and GO-001-03 Use of
Less-Lethal Weapons and Devices.
3. VSO FIREARMS
a. A VSO Range Staff Armorer shall review, inspect and approve each VSO firearm before it is
issued to a Deputy.
(1) The review shall ensure the firearm is the correct model and serial number to be issued
to the Deputy.
(2) The inspection shall consist of a visual inspection and test firing to ensure the firearm
is functional and accurate.

(3) After passing inspection the firearm shall be approved for issuance. The approval is
documented in the weapon maintenance computer program, FM Pro. The Training
Center shall retain the weapon’s tag turned in at the time of inspection.
(4) Only those approved firearms registered at the Training Center and for which a
minimum qualification score is achieved may be authorized for use/carry by a Deputy.
4. AUTHORIZED SERVICE HANDGUNS
a. The authorized service handguns are the VSO issued Glock .40 caliber and 9mm semi-
automatic handguns. While on-duty and in uniform, Deputies shall carry their issued Glock
handgun, with the exception of Deputies working special assignments outlined in section
IV.C. (below).
5. OFF-DUTY/BACK-UP HANDGUNS NOT ISSUED BY THE VSO
a. Off-duty/Back-up handguns not issued by the VSO shall be reviewed, inspected and
approved by a VSO Range Staff Armorer before carrying by a Deputy.
(1) The review shall be to ensure the handgun is of the appropriate caliber and barrel
length.
(2) The firearm shall be visually inspected and a qualification course fired to ensure the
firearm is functional and accurate.
(3) After the firearm passes inspection and the Deputy successfully qualifies with it, the
firearm shall be approved for carry. The approval shall be documented on the Firearms
Qualification Score Sheet.
B. OFF-DUTY/BACK-UP HANDGUNS
1. Pursuant to Florida Law, Deputies authorized to carry concealed weapons may carry concealed
firearms while off-duty. It may be of any make or model, the caliber ranging from .22 L.R. to .45
with a barrel length of not less than one inch or more than six inches.
2. Deputies may carry a concealed weapon in lieu of the service handgun, while off-duty and out of
uniform. Off-duty weapons shall be registered with the Training Section.
3. While off-duty in a marked VSO vehicle, Deputies must carry an authorized handgun (authorized
service weapon or registered off-duty weapon), and it shall be readily available for responding to
calls or back-up.
4. This does not prohibit the carrying of authorized off-duty handguns for non-duty activities.
5. When traveling outside Volusia County, within the state of Florida, Deputies are authorized to carry
their department issued firearm while off-duty. All applicable laws shall be followed, see Legal
Bulletin 2004, #26.
6. While off-duty, any weapon carried by a Deputy must be concealed from public view unless that
Deputy is in uniform or clearly and readily identifiable as a law enforcement officer, as defined
within policy.
7. While on-duty, Deputies authorized to carry firearms are authorized to carry a back-up firearm that
has been registered with the Training Section; the firearm must be carried concealed on the
Deputy or be available in the Deputy's vehicle.
C. SPECIAL ASSIGNMENTS
1. The VSO recognizes that certain circumstances may require deep concealment of a firearm, and
it may be impractical to carry a firearm when on duty, partaking in a specialized assignment. With
the respective supervisor’s approval, Deputies may carry an approved and registered off-
duty/back up handgun in lieu of the VSO issued Glock handgun.
2.
D. SHOTGUNS
1. The authorized shotgun is the VSO issued Remington 870.
2. Long gun carry is mandatory (Shotgun or Rifle) for all Sergeants and Deputies whose primary
assignment is Patrol, K-9, Crime Suppression Team (CST), Civil, or Range.

3. Deputies will carry the shotgun in patrol carry with VSO approved and issued ammunition
4. Long gun carry in other assignments shall be at the option of the respective Captain, or designee.
E. RIFLES
1. The carry of a VSO issued rifle is permitted under the following guidelines:
a. A VSO issued or approved M-16 or AR-15 that has been inspected by a Range Staff armorer.
b. Specialized weapons assigned to the Special Weapons and Tactics (SWAT) Team; or
c. Special assignments approved on a case-by-case basis by the Sheriff, after qualification.
d. Qualification shall include the VSO 2-day Patrol Rifle Course.
2. The carry of a personally owned rifle is permitted under the following guidelines:
a. Personally owned rifles must be of the same or similar make and model (AR-15) as those
issued by the agency (.223 caliber or 5.56 mm). The stock of the rifle can be collapsible or
fixed. The barrel length cannot be shorter than 10.5 inches or longer than 16 inches. Any
Deputy wanting to carry a personal rifle with a barrel shorter than 16 inches must have an
ATF tax stamp for a short barrel rifle. Any alterations, modifications, or repairs, will be
completed by a Range Staff armorer. This includes, but is not limited to, the addition, removal,
conversion, or exchange of ANY part of the weapon or accessory. The rifle must be inspected
by a Range Staff armorer prior to authorized carry.
b. Only after the rifle passes inspection and the Deputy successfully qualifies with it, shall the
rifle be approved for carry. The approval shall be documented on the Firearms Qualification
Score Sheet, and the rifle will be registered with the Training Section.
c. Qualification shall include the VSO 2-day Patrol Rifle Course.
d. All procedures contained within this policy will apply to authorized personally owned rifles to
include safe storage both on-duty and off-duty.
3. AUTHORIZED USE OF AN ARTIFICIAL AIMING DEVICE (AAD)
a. Deputies utilizing an AAD (e.g. EO TECH, Aimpoint, Pro Point, etc.) on personally owned
rifles must have the optic inspected by a Range Staff armorer.
b. All authorized AAD’s must be of a one piece design with optic and mount as a single unit.
The optic will not exceed a magnification of 1.5 power and will not impede the use of the iron
sights. Both front and rear sights must be affixed to the weapon at all times. The iron sights
must be visible for use through the artificial aiming device.
c. The AAD will not be mounted on top of the carrying handle. The Rangemaster will maintain
a list of authorized artificial aiming devices.
d. Deputies must shoot the VSO rifle qualification course using only the iron sights on the rifle.
Deputies must also qualify with the rifle utilizing the AAD sight. The course for the approved
artificial aiming device shall be determined by the Rangemaster.
F. AUTHORIZED HANDGUN WEAPON MOUNTED LIGHT (WML)
1. STANDARD FLASHLIGHT
a. A standard flashlight is a utility device used for performing functions in low light conditions
where it is not practical, safe, or prudent to use the WML, e.g., Vehicle searches, issuing
traffic citations at night, or reading maps.
2. WEAPON MOUNTED LIGHT
a. A WML is a tactical light designed to be attached to a handgun via a rail system or similar
mounting method.
b. A WML is not to be used as a standard flashlight.
c. The purpose of having a WML is to provide deputies with rapid target identification and threat
assessment under low light conditions.
3. TRAINING REQUIREMENT

a. Deputies authorized to carry a handgun WML on duty must attend the in-house WML
transition course as provided by the Training Section.
b. Once a Deputy has completed the required training, they may then carry the WML attached
to their VSO issued handgun.
4. AUTHORIZED LIGHTS
a. The only authorized handgun WML’s are as follows:
(1) ITI M3
(2) Streamlight TLR-1 series
(3) Surefire X200/X300
b. Remote pressure switch tail caps are not authorized for use on any handgun WML.
c. SWAT members are authorized to use other WML systems at the direction of the SWAT
Team Commander.
5. AUTHORIZED HOLSTER
a. The Safariland 6360 and 7360 basket weave patterns are the only authorized holsters for
patrol use.
b. SWAT members/specialized units are authorized to use other holsters at the direction of the
SWAT Team Commander/respective supervisor.
G. UNAUTHORIZED USE OF FIREARMS
1. Firearms are not to be drawn in a public place except for official use.
2. Firearms shall not be displayed in any manner that would be unsafe or handled in an undisciplined
manner that may cause public concern.
3. At no time will a firearm, of any kind, be in plain sight when left in an unattended patrol vehicle.
4. Deputies shall not participate in horseplay or other unsafe practices with firearms.
5. Deputies will not fast draw, dry fire, or display their firearms in briefing rooms or other facilities,
except during instruction, for inspection, or training, and then only with an unloaded firearm.
6. For inspections of firearms, Deputies shall properly unload their firearms in the Action Target Bullet
Traps that are located in all districts, courthouses, at the airport, aviation, etc.
7. Firearms shall not be carried while under the influence of alcoholic beverages.
8. Defective, unsafe, or unauthorized weapons shall not be used.
H. AMMUNITION
1. SERVICE HANDGUN
a. Deputies shall use only current VSO authorized/approved and issued ammunition. A link to
the list of approved ammunition for VSO issued firearms is found in the reference section,
below. For additional tactical preparedness, Deputies are authorized to carry extra personally
owned magazines for their handgun or rifle in a “go bag” for high hazard situations (active
shooter/killer, terror attack). During these situations, the personally owned magazines can be
employed when a Deputy has attempted to use their agency issued ammunition. The
ammunition authorized and approved for carry by the Deputy must be the same grain weight
of the agency issued ammunition A Link to the Approved Ammunition for VSO Issued
Firearms document is in the reference section below. Armor piercing, tracer, steel core, green
tip or other special purpose ammunition is prohibited.
b. Uniformed officers shall carry a minimum of 30 rounds, in addition to the fully loaded service
handgun.
c. On-duty plainclothes Deputies shall carry at least one reload of the handgun, with the
exception of undercover assignments.
2. OFF-DUTY/BACK-UP HANDGUN

a. Deputies shall be required to supply their own authorized ammunition if the back-up firearm
caliber is other than that of the service firearm. Armor piercing, tracer, and explosive rounds,
are prohibited.
b. Extra ammunition is not mandatory but is recommended.
3. SHOTGUN
a. Deputies shall use only current VSO approved and issued ammunition as received at the
latest qualification.
b. Deputies will carry a minimum of ten rounds of shotgun shells; four rounds in the magazine
and six rounds on the Side Saddle holder on the shotgun receiver.
4. RIFLES
a. Deputies shall use only current VSO approved and issued ammunition shown in the approved
ammunition for VSO issued firearms list. A link to the list is found in the reference section.
5. SPECIAL WEAPONS
a. SWAT Team members shall carry the amount and type of ammunition as approved by the
team leader for authorized special weapons in accordance with general order GO-046-05
Special Weapons & Tactics.
I. METHOD OF CARRY AND STORAGE
1. HANDGUN
a. Uniformed Deputies shall wear the authorized handgun in compliance with VSO general order
GO-022-06 Appearance, Uniforms, and Equipment.
b. Detectives assigned to vice, narcotics, or other specialized units shall carry authorized
firearms or qualified back-up/off-duty handguns according to the standards set by their
respective supervisors.
c. Exposed firearms may be carried by non-uniformed Deputies while in an official capacity.
Firearms shall be securely holstered or carried in a secure covering with a prominently
displayed badge or when wearing a shirt with the VSO insignia.
d. Back-up handguns carried by Deputies shall be carried concealed in a safe manner.
2. SHOTGUNS
a. Deputies shall carry shotguns in "patrol carry":
(1) No round in the chamber
(2) Four rounds in the magazine tube
(3) Safety in the "ON" position
(4) Hammer in the UNCOCKED or DOWN position.
3. RIFLES
a. Authorized deputies shall carry the AR-15 or M-16 in the Department issued rifle mount. The
weapon will be locked in the following “Patrol Carry” condition:
(1) Bolt forward; no round in the chamber
(2) Inserted magazine of 28 rounds
(3) Safety in the “on” position
(4) Ejection port cover closed
(5) Tactical sling attached as issued
(6) Tactical light in working order
b. Deputies authorized to carry personally owned and registered rifles shall secure the rifle in a
rifle rack. The weapon will be locked in the following “Patrol Carry” condition:
(1) Bolt forward; no round in the chamber

(2) Inserted magazine of 28 rounds
(3) Safety in the “on” position
(4) Ejection port cover closed
(5) Tactical sling and light attached
4. SECURITY OF WEAPONS ON DUTY
a. When on-duty, shotguns/rifles shall be secured in the agency-provided long gun rack
mounted in the trunk area.
b. During tactical operations, the shotgun/rifle shall be secured in a manner that will not interfere
with the safe operation of the vehicle.
5. SECURITY OF WEAPONS IN THE HOME – OFF DUTY
a. In accordance with Fla. Stat. §790.174(1) Safe storage of firearms required. –
“A person who stores or leaves, on a premise under his or her control, a loaded firearm, as defined in
s. 790.001, and who knows or reasonably should know that a minor is likely to gain access to the
firearm without the lawful permission of the minor’s parent or the person having charge of the minor,
or without the supervision required by law, shall keep the firearm in a securely locked box or container
or in a location which a reasonable person would believe to be secure or shall secure it with a trigger
lock, except when the person is carrying the firearm on his or her body or within such close proximity
thereto that he or she can retrieve and use it as easily and quickly as if he or she carried it on his or her
body.”
“As used in this act, the term “minor” means any person under the age of 16.”
b. Recognizing the potential for a tragic accident in the home, proactive precautions shall be
taken with issued service firearms. In accordance with Fla. Stat. §790.174(1), Deputies shall:
(1) Not store or leave a firearm in any place within the reach or easy access of a minor;
(2) Secure their weapon(s) when not in their possession;
(3) At the end of each shift, all firearms not secured in the agency-provided long gun rack
located in the vehicle trunk shall be made safe in accordance with training and shall be
secured within the home.
J. INSPECTIONS
1. It shall be the responsibility of the supervisor to ensure that each Deputy under their control has
the current issued ammunition in their service handgun and shotgun. The inspection shall include
all spare ammunition in magazines and vehicle. Supervisors shall also inspect off-duty and back-
up weapons to verify that qualifications are current.
2. Service handguns and authorized rifles shall be subject to inspection and approval by the Range
Staff armorer.
3. Internal or external modifications to the service weapons shall not be made without prior approval
and inspection by Training Section.
K. QUALIFICATION AND TRAINING
1. All firearms training and qualifications shall be monitored by an appropriately certified weapons or
tactics instructor.
2. All sworn personnel shall be issued and instructed in VSO general orders GO-001-01 Use of Force
Guidelines and GO-001-03 Use of Less-Lethal Weapons and Devices before carrying weapons.
3. Annually, all sworn personnel shall receive documented training in VSO general order GO-001-01
Use of Force Guidelines, and general order GO-001-03 Use of Less-Lethal Weapons and Devices
before shooting the annual practical pistol course (PPC).
4. Deputies shall carry only those firearms and weapons approved by the VSO and for which
documented proficiency and competence have been demonstrated annually.
5. Firearms demonstrated competence shall be by a score of 80% or higher on the qualification
course.

6. Correctly striking a dummy target with the ASP before a qualified instructor shall be demonstrated
competency.
7. Demonstrated competency with Freeze + P shall be by using correct verbalization and stance
while simulating spraying the suspects face in a side-to-side motion.
8. It is incumbent upon every sworn member of the VSO to maintain proficiency in the use of firearms.
9. Stephen Saboda Training Facility Firing Range is open as designated by the Training Staff from
16:00-20:00 hours for Deputy pistol practice. The Rangemaster or designee is present and
provides each shooter with ammunition or instruction if requested. Participation is voluntary and is
not compensable. During the annual PPC Deputy refresher, Deputy pistol practice will be
suspended.
10. A certified firearms instructor will conduct the annual (PPC) Practical Pistol Course qualification
no later than March 31st of each calendar year. Each sworn member of the VSO shall be required
to successfully qualify during this time. The Deputy refresher will run concurrent with the annual
PPC qualification.
11. Qualification with back-up and off-duty firearms will be scheduled annually, concurrent with the
annual PPC qualification.
12. Rifle qualification will be conducted annually, concurrent with the annual PPC qualification; those
deputies with AAD’s must qualify with the AAD at this time.
13. Shotgun qualification will be conducted annually, concurrent with annual PPC qualification.
14. Prior to the shotgun qualification, Deputies will be given a shotgun orientation course.
15. Those Deputies issued a shotgun must qualify with it each year.
16. All lesson plans and records will be maintained by the Training Section.
17. STRESS COURSES
a. Stress courses are designed to evaluate each Deputy's marksmanship under stress with their
peer group. Stress courses shall be conducted annually.
b. Deputies shall be required to complete stress courses, as scheduled by the Training Section.
18. SWAT TEAM
a. SWAT Team members will qualify annually with their issued special firearms, and the
qualification records shall be maintained by the SWAT Team Commander.
b. SWAT Team members will fire special firearms under stress conditions no less than once
monthly. Night courses of fire will be used not less than six times annually.
L. FAILURE TO QUALIFY
1. Deputies will be allowed two attempts to qualify during the annual Practical Pistol Course. If the
Deputy fails both attempts, they will immediately be given refresher training. The Deputy will then
attempt a third qualification. If the Deputy fails the third attempt, the Sheriff, Division Chief, and
Training Section Commander shall be notified in writing.
2. Should the Deputy fail the third attempt to qualify during the allotted time, they shall immediately
turn over their firearm to the Rangemaster. The Deputy will not be permitted to leave the range
with the firearm. The Deputy will immediately be temporarily reassigned to the Training Section
for remedial training. The Deputy will not be permitted to carry a firearm on duty or an agency
issued firearm off duty, or work in a sworn capacity. The Deputy will not drive a marked unit during
this time; if possible, an unmarked unit may be provided. If an unmarked unit is not available, the
Deputy will be responsible for their own transportation.
3. Upon reporting to Training, the Deputy will be given a refresher class and be allowed 3 more
attempts to qualify. The Deputy must achieve two consecutive passing scores within the 3
attempts. If the Deputy fails to qualify, the Sheriff, Division Chief, and Training Section Commander
shall be notified in writing.
4. Failure to qualify after remedial training may result in disciplinary action up to and including
termination.
M. REGISTRATION OF FIREARMS

1. All firearms (including back-up and off-duty firearms) shall be registered with the Training Section.
Firearms qualification score sheet record shall be used as the general means of registering. When
a new firearm is acquired, arrangements can be made to qualify and register the weapon by
contacting the Training Section.
2. Registering is not an authorization to carry a different type weapon. Training and qualification are
a prerequisite for carry.
N. RESTRICTIONS
1. COURT AND OTHER FACILITIES
a. Certain courts, correctional, and medical facilities prohibit the carrying of firearms. Deputies
shall be familiar with institutional restrictions concerning firearms. Questions concerning
legitimacy shall be referred to the Deputy's supervisor.
b. When facilities employ restrictions upon the carrying of firearms and when the legitimacy of
such restriction is not an issue, Deputies shall comply with the restriction.
c. When complying with the restrictions, Deputies shall properly secure firearms in an
appropriate "lock box" if supplied by the facility, or lock the firearms within the trunk of their
vehicles.
2. COMMERCIAL AIRLINES
a. Commercial airlines restrict the carrying of firearms.
b. When it is not essential that a Deputy carry a firearm on board, firearms shall be unloaded
and secured with checked baggage prior to the flight.
c. When it is necessary for a Deputy on official business to carry a firearm on board a
commercial aircraft, the following procedure shall apply:
(1) A letter shall be drafted on official VSO stationary addressed to the commercial airline
to be used. The letter shall specify the itinerary and circumstances that require the
Deputy to be armed. The letter shall be submitted for the approval and signature of the
Sheriff.
(2) Upon arrival at the airline ticket counter, the letter shall be presented to the airline agent.
The Deputy shall identify himself with a badge and commission card, declare
possession of a firearm, and request that the necessary security and airline personnel
be notified.
d. Deputies shall be cognizant that airline personnel have the final authority and may, at any
time, require a Deputy to surrender the firearm while aboard an aircraft.
O. MAINTENANCE OF VSO ISSUED FIREARMS
1. Once each year, each Deputy will deliver all VSO issued firearms and any personally owned rifles
carried on-duty to the Deputy Stephen Saboda Training Center at Tiger Bay. VSO issued firearms
include the less lethal shotgun.
2. The annual inspection schedule is based on the last name of VSO personnel and will be
administered in alphabetical order in accordance with the schedule maintained on the Training
Section website.
3. The Deputy will ensure that the firearm is unloaded. The Deputy will properly utilize the rifle rated
bullet trap outside the maintenance room door. The Deputy will remove the magazine, place the
muzzle of the weapon in the unloading station and clear the weapon by racking the slide to the
rear allowing the round to fall to the floor.
4. Unloading or charging the weapons in the parking lot, or while on the way to the Training
Center is prohibited.
5. If any problems have been experienced with the firearm, the Armorer shall be notified when it is
dropped off.
6. The VSO Armorer will disassemble, inspect, clean, reassemble, and test fire the firearms to ensure
that they are functional and accurate. An inventory of spare parts is kept in stock to make
immediate repairs, should any be needed.

7. If the Deputy will need a service handgun during this time period, one will be temporarily assigned
from the Training Section loaner weapon inventory. The Training Section will keep an accurate
record of any weapons loaned out and returned.
8. The Training Section will maintain records of all maintenance performed on every firearm in the
FM Pro computer program. Any problems reported or repairs made shall be logged in FM Pro. If
any Deputy fails to turn their service handgun in for maintenance in a timely fashion, a warning
notice will be sent.
P. UNSAFE WEAPONS
1. VSO ISSUED FIREARMS
a. Any VSO firearm found to be unsafe or dysfunctional shall be turned over to the appropriate
VSO Range Staff Armorer for maintenance and repair as soon as possible.
b. The Armorer shall repair and inspect the firearm or remove the firearm from service if it is not
repairable.
c. The repaired firearm shall be returned or a replacement issued to the Deputy.
2. PERSONAL FIREARMS: OFF-DUTY/BACK-UP HANDGUNS/APPROVED RIFLES
a. Any personal handguns/rifles carried as an off-duty/back-up weapon found to be unsafe or
dysfunctional shall not be carried as an off-duty/back-up weapon until repaired, then
reviewed, inspected, and approved by a VSO Range Staff Armorer.
Q. FIREARMS: CONVERTED FOR USE AS TRAINING AIDS
1. Upon request by the Training Section Commander or designee, seized firearms scheduled for
disposal may be converted to agency use for training purposes; the Armorer will first inspect and
approve firearms for use by the Training Section prior to conversion.
2. Once converted to Agency use, the Armorer will take custodial possession of the firearms; the
Armorer shall maintain an electronic record with the status of each firearm to include at a minimum
the date acquired, physical description, serial number, and assignment of the firearm.
3. Training firearms pulled from service will be documented as such and submitted to Evidence for
destruction in accordance with general order GO-084-01 Evidence Management.
V. REFERENCES
• Approved Ammunition for Volusia Sheriff’s Office Issued Firearms

OFFICE

GO-001-03 01/05/2021 06/30/2021
Title
USE OF LESS-LETHAL WEAPONS AND DEVICES
I. PURPOSE
This general order applies to all Volusia Sheriff’s Office (VSO) sworn law enforcement to include all Deputies
and Reserve Deputies while acting within the scope of their lawful authority, both while on-duty and off-duty.
This general order establishes policy and procedural guidelines pertaining to all agency approved less-lethal
weapons and devices.
II. DISCUSSION
Whereas VSO general order GO-001-01 Use of Force Guidelines sets forth agency policy regarding the full
range of use of force options by Deputies, this general order is designed to set forth procedural guidelines
for all agency approved less-lethal Weapons and Devices. VSO recognizes the need to provide and train
Deputies who are faced with unlawful resistance with effective use of force options when restraining or empty
hand control measures either fail or are deemed impractical in the situation, and when deadly force is not
justified.
III. POLICY
As reflected in general order GO-001-01 Use of Force Guidelines, it is the policy of the VSO that Deputies
use only the minimal degree of force that is necessary to overcome the immediate threat or to effectuate an
arrest. Excessive force will not be tolerated. Deputies shall exercise all safe and reasonable means of
control and containment; the application of force shall be guided by Florida State Statutes, VSO general order
GO-001-01 Use of Force Guidelines and agency approved training.
The Sheriff hereby authorizes Deputies to use that amount of force that is reasonable and necessary under
the circumstances to protect themselves or others while in the performance of their lawful duties and to
provide a full range of less-lethal weapon/device options for effective control and containment. When feasible
and practical under the circumstances, Deputies shall attempt to resolve potential use of force situations with
non-physical force alternatives, such as direction, persuasion, verbal warning, and time/distance tactics prior
to resorting to the use of force.
When making use of force decisions, Deputies shall be mindful of subjects who may be physically or mentally
incapable of responding to law enforcement commands due to a variety of circumstances, including but not
limited to, alcohol or drugs, mental impairment, medical conditions, physical limitations, deaf/hard of hearing,
or language/cultural barriers.
This general order provides the current authorized list of less-lethal weapons and devices that have been
reviewed by the Training Section Captain, Senior Rangemaster and Armorer, certified weapons training
instructors, or the respective Special Tactical Team Leaders and are hereby authorized for issuance and use
in the performance of duty by those Deputies who have successfully completed training for said weapon and
have demonstrated proficiency in its use.
IV. DEFINITIONS
BolaWrap – A remote restraint device used for immobilizing and controlling resistive/non-compliant persons
and persons with known or suspected mental health issues. The purpose of this device is to facilitate a safe
and effective response in order to minimize injury to suspects, subjects, and Deputies.
Emergency Restraint Chair (ERC) – A mobile chair containing shoulder, wrist, lap and ankle restraints that
is used to humanely restrain individuals who demonstrate combative, self-destructive, or potentially violent
behavior that creates substantial risk of physical harm to themselves or others.
Freeze +P – An Oleoresin Capsicum (OC) spray that is an inflammatory agent that causes an intense burning
sensation of the skin, eyes, and mucous membranes.
Impact Weapon – Any object, including an expandable baton, or defensive weapon of opportunity that is
used to strike a subject in a manner that is reasonably likely to cause injury. (ASP, flashlight, radio, etc.)
Pepper Ball – A frangible projectile that is launched from a pepper ball launcher containing oleoresin
capsicum (OC) or pelargonic acid vanillylamide (PAVA) powder.
Pepper Ball Launcher – A less-lethal weapon which utilizes compressed gas to launch pepper ball
projectiles.
Pepper Ball System – Consists of a pepper ball launcher and pepper ball projectiles.
R.E.A.C.T./BANDIT – Electronic control weapon utilized when necessary as a restraining device to minimize
potential problems and situational occurrences of violent outbursts or escape attempts posed by individuals
being transported as prisoners and attempts to subdue the prisoner by other conventional tactics have been,
or will likely be, ineffective in the situation at hand. (primarily utilized by Extraditions and Courts)
Specialty Impact Munitions – A less-lethal round discharged from a dedicated shotgun that is designed to
temporarily disrupt a subject’s behavior.
Taser – Electronic control weapon (ECW) designed primarily to discharge electrical charges into a subject
that may cause involuntary muscle contractions and override the subject’s voluntary motor responses.
V. PROCEDURE
A. GENERAL
1. The agency approved less-lethal weapons and devices are as follows:
LESS-LETHAL WEAPONS AND DEVICES

TYPE DESCRIPTION CLASSIFICATION
Violent Subject Restraint Emergency Restraint Chair (ERC) Restraint Device
V.P.T.R. Restraint Device
BolaWrap Remote Restraint Device
Aerosol Spray FREEZE +P Less-Lethal
Electronic Restraint Device R.E.A.C.T./BANDIT Less-Lethal
Dart-Firing Stun Gun Taser Less-lethal
(Electronic Control Weapon)
K-9 Certified K-9 Team: Certified K-9 Less-Lethal
Handler and Agency Approved K-9
Less-Lethal Impact ASP Baton Less-Lethal
Weapons
Defensive Tools of Convenience
Less-Lethal Specialty 12-GA. Less-Lethal Impact Less-Lethal
Impact Munitions Munition
Pepper Ball System PepperBall brand from United Less-Lethal
Tactical Systems using the VKS
launcher and VXR LIVE-X pepper
balls

2. As with any other use of force, less-lethal weapons and devices are not to be used indiscriminately
or without just cause. Employees must be able to articulate the reason(s) for their use of these
authorized weapons/devices.
3. As a general rule, less-lethal weapons and devices are not considered justified response to:
a. Passive resistance, unless exigent circumstances exist or the person has known violent
tendencies.
b. A person already handcuffed, unless the person is combative and poses a physical danger
to the Deputy or others despite being handcuffed.
B. EMERGENCY RESTRAINT CHAIR
1. PURPOSE AND ADMINISTRATION
a. The purpose of the Emergency Restraint Chair (ERC) is the safe restraint and humane
management of those individuals who demonstrate combative, self-destructive, or
potentially violent behavior that creates substantial risk of physical harm to themselves or
others. Proper use of the restraint chair reduces combative-related injuries and incidents,
allows the subject to safely calm down, and reduces the need for additional personnel for the
control of such individuals.
b. The Emergency Restraint Chair is considered a restraining device and will be used only
by Deputies who have received documented training in the procedures and proper use of the
ERC
c. Training will include a training video demonstrating use of the ERC as recommended
by the manufacturer, practical application exercises, the recognition and response to early
signs of positional asphyxia, restraint asphyxia and excited delirium, and review of this
general order GO-001-03 Use of Less-Lethal Force and Devices.
2. AUTHORIZED USE
a. The Emergency Restraint Chair may be used when:
(1) Subject is combative or demonstrates behavior that creates substantial risk of physical
harm to themselves or others.
(2) Subject has shown a propensity to destroy property.
3. PROTOCOLS
a. In order to employ use of the restraint chair, a minimum of two deputies will be used.
b. The ERC will never be used as a means of punishment.
c. Use of force is prohibited once a subject is secured in an ERC
d. Subjects shall not be left in the ERC for more than two hours. This time limit is established to
allow for the subject to calm down.
Exception: In extenuating circumstances, the two-hour limit may be extended either by
Judge’s Order (Court Services Deputies), or by a District/Court Services supervisor; this
must be documented by the respective supervisor.
e. If the subject exhibits any signs of requiring medical assistance, Emergency Medical Services
(EMS) will be contacted immediately to respond.
f. CAUTION: Violent behavior may mask dangerous medical conditions. Subjects must
be monitored continuously by direct supervision and provided medical treatment, if
needed.
g. Ensure that all of the subject’s personal property has been removed, to include jewelry,
glasses, shoes, boots, socks, coat, hat, and belt. Subject should only be clothed in shirt,
pants, or dress. Note: The subject should be handcuffed (and wearing leg irons when
warranted).
h. In scenarios that do not require the full-use restraint capabilities of the ERC, a minimum of
the lap belt will be used to securely hold a handcuffed subject placed in the ERC

C. R.E.A.C.T./BAND-IT RESTRAINT DEVICE
1. AUTHORIZED USE
a. The R.E.A.C.T/Band-It is deployed by law enforcement to minimize potential problems and
situational occurrences of violent outbursts or escape attempts posed by individuals being
transported as prisoners.
b. During transport, the risk of prisoner escape and increased violence to innocent bystanders
become prevalent factors.
c. The R.E.A.C.T./Band-It may be used to control a dangerous or violent prisoner when deadly
physical force does not appear to be justified or necessary; or:
(1) Attempts to subdue the prisoner by other conventional tactics have been, or will likely
be, ineffective in the situation at hand; or
(2) There is reasonable expectation that it will be unsafe for officers to approach within
contact range of the subject.
2. ADMINISTRATION
a. R.E.A.C.T./Band-It shall be issued to and used only by Deputies who have successfully
completed the Electronic Defense Technology System Training Program.
b. Only properly functioning and charged R.E.A.C.T./Band-It units shall be carried in the field
for service during a transport or in any controlled setting.
c. With the exception of testing the equipment, each activation, including accidental activation
of a R.E.A.C.T./Band-It, shall be investigated and documented by a supervisor.
3. PROTOCOLS
a. The R.E.A.C.T./Band-It may be used when:
(1) The prisoner poses a threat, and the Deputy or others are at risk of injury if attempts
are made to close the gap.
(2) The prisoner is punching or kicking or threatening to punch or kick.
(3) Lesser force options are ineffective, or likely to be ineffective.
(4) The Deputy reasonably believes the prisoner poses a threat, attempts escape, or takes
any aggressive action.
(5) Prisoner attempts to disrupt proceedings by threats to do violence to others or self and
actually takes some action towards completing those acts.
(6) Prisoner makes any attempt to remove or tamper with the R.E.A.C.T./Band-It.
b. CAUTION: R.E.A.C.T./Band-it shall not be used on:
(1) Females in the third trimester of pregnancy
(2) For a known heart condition or neuromuscular illness
4. PROCEDURE
a. The R.E.A.C.T./Band-It is programmed to deliver a 7 to 9 second “electrical shock.”
b. The R.E.A.C.T./Band-It may be attached to the prisoner’s forearm, thigh, or calf area. It can
be worn either over the clothing or under the clothing for concealment purposes when
necessary and appropriate. Multiple Band-It’s may be used on one inmate at a time.
c. The R.E.A.C.T./Band-It is secured with the nylon flex cuffs or duct tape each time it is used.
This will prevent the prisoner from being able to remove the device.
d. Every prisoner being transported is to be handcuffed in order to minimize the possibility of
their attempting to remove the device. This may not be possible in certain situations.
Especially in courtroom settings or airports.
e. The R.E.A.C.T./Band-It is not to be used over sweat pants or nylon “parachute” style pants.
5. METHOD OF USE

a. The Deputy shall use verbal commands when feasible, advising the prisoner that the
R.E.A.C.T./Band-It will be activated.
b. Make certain that other law enforcement officers and other persons present are aware of the
pending activation, by announcing, “BAND-IT, BAND-IT DISENGAGE”.
c. CAUTION: DO NOT USE THE R.E.A.C.T./BAND-IT AFTER OC SPRAY HAS BEEN
DEPLOYED.
d. The maximum effective range of the R.E.A.C.T./Band-It is 150 feet to 175 feet.
e. When flying with a prisoner and the R.E.A.C.T./Band-It is utilized, it shall be in the “ON”
position while moving the prisoner by vehicle or while in the airport if airport policy will permit
the use.
(1) Once on the aircraft the Deputies shall follow the procedure requested by the flight crew.
(2) At all times the Deputy with the arming device shall be with the inmate.
(3) In the event that the Deputy with the arming device needs to leave the inmate for any
reason, the arming device shall be given to the other transport Deputy.
(4) All manufacturers’ recommendations shall be followed while using the
R.E.A.C.T./Band-It.
6. MEDICAL ATTENTION AFTER USE
a. Prisoners who have been subjected to the R.E.A.C.T./Band-It shall be treated as follows:
(1) Advise EMS personnel or correctional facility medical personnel. If transported to a
hospital, advise the emergency room staff that the prisoner has been subjected to the
R.E.A.C.T./Band-It and relate the approximate time the action occurred.
(2) The physical site of the activation on the body of the prisoner shall be brought to the
attention of the on duty supervisor, EMS personnel or Emergency Room Staff for
treatment of the affected area, if necessary.
(3) If the prisoner is treated at an emergency room, the Deputy shall obtain a medical
release from the Emergency Room Physician before continuing the transport to the
applicable detention facility.
b. One easily overlooked aspect of injury in activating the R.E.A.C.T./Band-It, is that of falling
from a standing or running position. A thorough physical examination with particular emphasis
on injuries secondary to the fall should be performed by EMS personnel.
c. EMS must be summoned whenever activation results in a fall.
D. BOLAWRAP
1. AUTHORIZED USE
a. BolaWraps shall be issued to and used only by Deputies who have completed the VSO
BolaWrap Certification Training Program.
b. Only a VSO-approved BolaWrap shall be utilized by personnel.
c. Deputies who have been issued the BolaWrap device shall wear the device in the approved
holster on their person. The BolaWrap may take the place of their issued Freeze +P.
d. Deputies shall be responsible for ensuring that their issued BolaWrap device is properly
maintained and in good working condition.
e. Deputies shall not hold both a firearm and the BolaWrap device at the same time.
f. The BolaWrap may be used on subject(s) who have demonstrated, by word or actions to be
violent or to physically resist, or reasonably appears to present the potential to harm Deputies,
themself or others.
g. Deputies shall consider the totality of circumstances, to include severity of the offense, the
subject’s threat level to others and the risk of serious injury to the subject before use on a
fleeing suspect.
2. PROTOCOLS

a. In deploying the BolaWrap, Deputies shall consider the following:
(1) The BolaWrap shall not be used when a subject is in an elevated position or unstable
surface where a fall may cause great/serious bodily harm or death.
(2) The BolaWrap shall not be used on handcuffed subjects unless doing so is necessary
to prevent them from causing great/serious bodily harm to themselves or others and
lesser attempts of control have been ineffective.
(3) The BolaWrap shall not be used on any subject near flammable or combustible liquids
or fumes, near any body of water that may present a drowning risk, or any subject
known to be pregnant.
(4) When possible, avoid using a BolaWrap on a person who is operating or riding any
mode of transportation (e.g., vehicle, bus, bicycle, motorcycle, or train), conveyance
(e.g., escalator, moving walkway, elevator, skateboard, rollerblades), or machinery.
(5) The preferred target area for use of the BolaWrap is below the knees, but above the
shins to secure the subject’s legs. Or below the elbows, but above the wrists to secure
the subject’s arms.
(6) Back deployments are preferable.
(7) Never aim the BolaWrap at the eyes, face or neck, as this may cause great/serious
bodily harm.
b. Following the use of the BolaWrap, personnel shall request a supervisor to the scene.
c. Each discharge, including accidental discharges, of a BolaWrap shall be investigated as a
Response to Resistance, documented by a supervisor and administratively reviewed through
chain of command in accordance with general order GO-001-01 Use of Force Guidelines.
3. DEPUTY RESPONSIBILITY
a. The Deputy shall complete a pre-shift inspection/function test prior to each tour of duty.
4. METHOD OF USE
a. The BolaWrap device shall be carried in a “patrol ready” manner (cartridge inserted, device
on safe but not cocked).
b. When ready to deploy, Deputies shall disengage the safety then cock the device, push the
safety button forward to disengage the safety, ensure the device is being held horizontal to
the ground, activate the laser, give verbal warnings then press the activation button firmly
until the device discharges.
c. Deputies shall have an arrest/detainment plan prior to the deployment of the BolaWrap.
d. A verbal warning of the intended use of the BolaWrap (“Bola, Bola, disengage”) shall precede
the deployment of the device in order to:
(1) Provide the individual with a reasonable opportunity to voluntarily comply.
(2) Provide other Deputies and the public with a warning that the BolaWrap may be
deployed.
e. The fact that a verbal or other warning was given, or reasons it was not given, shall be
documented in any related reports.
f. The Deputy should have a second cartridge present or a second BolaWrap ready to fire in
case pellets miss the target, or a malfunction occurs.
g. The BolaWrap shall be unloaded after each shift is completed.
h. DO NOT use compressed air to clean inside the port of the BolaWrap.
a. Persons who have been subjected to the BolaWrap, or the pellets, shall be treated as follows:
(1) Once in custody, the arresting Deputy shall advise EMS personnel or if transported to
the hospital, advise the Emergency Room Staff that the person has been subjected to
the BolaWrap and relate the approximate time the action occurred.

(2) If the pellets have penetrated the skin, the puncture sites shall be brought to the
attention of the on duty supervisor, EMS personnel or Emergency Room Staff.
(3) After EMS personnel have examined the affected person(s), the EMS personnel will
make the determination if the person(s) should or should not be transported to the
hospital. Transportation to a medical facility shall be by law enforcement unless an
ambulance is more appropriate.
b. Deputies are prohibited from removing embedded pellets from a subject’s body. The removal
of pellets from a subject’s body on-scene shall be evaluated and conducted by EMS
personnel.
c. Only Emergency Room Staff may remove BolaWrap pellets that are embedded in soft tissue
areas such as the face, neck, breast/areola and groin.
d. Removal from other areas, that have not penetrated the subject’s body, such as heavy
clothing, will be at the discretion of the on-scene supervisor.
e. If the pellets used are no longer impaled in the skin, and EMS personnel release the subject
on-scene, the subject may be transported to the detention facility.
f. If the subject is treated in the Emergency Room, the arresting Deputy shall obtain a medical
release from the Emergency Room Physician before transporting said subject to a detention
facility.
6. EVIDENCE SUBMISSION
a. The cartridge, Kevlar cord and pellets used shall be tagged into evidence as follows:
(1) Since the pellets may have blood on them (biohazard), the Deputy shall wear protective
latex gloves when handling.
(2) The pellets shall be placed into the portals they originally were deployed from.
(3) Tape shall then be placed over the portals to secure the pellets in the cartridge.
(4) Place into an evidence envelope and mark as “Biohazard”/“Sharps”.
E. FREEZE +P
1. AUTHORIZED USE
a. Freeze +P is the only authorized chemical agent to be used by VSO Deputies (SWAT
Personnel are trained and authorized in additional specialized weapons in accordance with
general order GO-046-05 Special Weapons & Tactics).
b. The use of Freeze +P is authorized after verbal dialogue has failed and when the only other
alternative is to physically attempt to take a combative suspect into custody.
c. Freeze +P may be utilized prior to the use of an impact weapon.
d. Freeze +P shall not be used on passively resistant suspects.
2. PROTOCOLS
a. The Freeze +P canister is held in the strong hand, with the index finger or thumb on the top
push button and the weak/reaction arm crossed behind the strong hand.
b. When preparing to spray a suspect who is struggling with other Deputies, the Deputy with the
Freeze +P will yell, “OC, OC!” then “Disengage!” Deputies struggling with the suspect shall
immediately disengage.
c. Freeze +P should be sprayed at the suspect’s face in a side-to-side motion above the
eyebrows.
d. Deputies will take every precaution to ensure that innocent bystanders are not in the line of
fire prior to discharge.
e. Deputies must be careful not to spray into a strong wind or breeze that would force the spray
back onto them.
f. Unless absolutely necessary (hostile crowds, violent situations), Deputies should not
transport a sprayed subject in a Sheriff’s car or prisoner transport van for fifteen to twenty

minutes after spraying, thus allowing the chemical time to dissipate. (The spray residue can
affect the transporting Deputy, particularly in closed vehicles.)
a. Once a subject has been sprayed and successfully restrained, Deputies must closely monitor
the medical conditions of the arrested individual.
b. The Deputy must monitor the subject, paying close attention to the subject’s breathing and
consciousness. If significant difficulty in breathing develops, the detainee appears to lose
consciousness, or any other significant physical distress occurs, the Deputy shall immediately
arrange for emergency medical treatment and notify their supervisor.
c. A subject who has been sprayed with Freeze +P shall be continuously attended by a Deputy
and shall not be left alone while in VSO custody.
d. When transporting an individual who has been sprayed with Freeze +P to a hospital, Deputies
shall call ahead to the emergency room to see if the staff wants to decontaminate the
individual prior to bringing them inside the emergency room.
F. TASER
1. AUTHORIZED USE
a. Tasers shall be issued to and used only by Deputies who have completed the VSO Taser
Certification Training Program. Initial Taser training shall require that each deputy be the
recipient of a Taser discharge. Training discharge shall be at minimal levels and shall be
mandatory subject to dismissal.
b. Only properly functioning and charged Tasers shall be carried in the field.
c. All Taser discharges, with the exception of accidental discharges not associated with the
display of force or use of force (i.e., those occurring during testing), will be investigated as a
Use of Force. Use of Force investigations will be documented through a Response to
Resistance, and accidental discharges, as noted above, will be documented through a
Supervisory Inquiry. Both will be administratively reviewed through the chain of command.
d. Fleeing should not be the sole justification for using a Taser against a subject.
e. Deputies shall consider the totality of circumstances, to include severity of the offense, the
subject’s threat level to others and the risk of serious injury to the subject before use on a
fleeing subject.
f. Deputies should evaluate whether the use of the Taser is reasonable, based upon all
circumstances, including the subject’s age and physical condition. When possible, avoid
using a Taser on known pregnant women, the Infirm, the elderly, small children and visibly
frail persons.
g. Intentionally targeting of other sensitive areas (e.g., head, neck, genitalia) with the Taser is
prohibited.
2. PROTOCOLS
a. The Taser is programmed to give a 5-second cycle. The probes shall not be touched during
this time period, as the Deputy will receive the same "electrical current" the suspect is
receiving. In addition, Deputies shall avoid touching or tripping over the wires.
b. In deploying the Taser (ECW), Deputies shall consider the following:
(1) The subject may already be in a medically compromised state and be at risk of death
or serious injury as a result of pre-existing conditions, individual susceptibilities, or other
factors such as being under the influence of alcohol or drugs or exhibiting the symptoms
associated with excited delirium.
(2) Tasers should not be used when a subject is in an elevated position or unstable surface
where a fall may cause substantial injury or death or when the subject is less able to
catch or protect themself in a fall.
(3) Tasers should not be used on handcuffed subjects unless doing so is necessary to
prevent them from causing serious bodily harm to themselves or others and lesser
attempts of control have been ineffective.

(4) When possible, avoid using a Taser (ECW) on a person who is operating or riding any
mode of transportation (e.g., vehicle, bus, bicycle, motorcycle, or train), conveyance
(e.g., escalator, moving walkway, elevator, skateboard, rollerblades), or machinery.
(5) The preferred target areas are below the neck area for back shots and the lower center
mass (below chest/heart) for front shots.
(6) The preferred target areas increase dart-to-heart distance and reduce cardiac risks.
(7) Back shots are preferable to front shots when practical.
(8) To reduce cardiac risks (when possible) target the back, avoid targeting the chest/heart
area and avoid prolonged and repeated exposures.
c. Never aim the Taser at the eyes or face. It is laser-sighted - the top probe will follow the front
and rear sights and the laser sight; the bottom probe will travel at a predesignated downward
angle below the aim point/laser-sighted area. The rule of thumb for the bottom probe is that
it drops 1-foot spread for every 7-9 feet that it travels.
d. Keep hands away from the front of the unit at all times unless the safety slide is down and
the Taser is deactivated.
e. Always replace cartridges by their expiration date.
f. Expired cartridges shall be returned to the Training Section and used for training purposes
only.
g. DO NOT fire the Taser near flammable liquids or fumes. The Taser can ignite gasoline or
other flammables. Some self-defense sprays are flammable and would be extremely
dangerous to use in conjunction with the Taser.
h. DO NOT deploy the Taser in highly flammable meth labs.
a. The Deputy shall:
(1) Complete a pre-shift inspection/function test prior to each tour of duty; ensure the
batteries of the Taser are charged.
(2) Upon encountering a situation in which it is determined that a Taser may be required,
broadcast code "TASER" warning.
(3) If the Deputy is not equipped with a Taser, request a Taser-equipped unit, equipped
backup unit, if available, and a supervisor. (Code “TASER”)
(4) Request the response of a supervisor if not in-route or on-scene. (Code “TASER”)
(5) Prior to the use of the Taser, if practical, request a Fire/Rescue unit respond to the
scene.
4. METHODS OF USE
a. Use verbal commands and point laser at subject prior to firing.
b. The following common terms are to be used when engaging a Taser:
• Display – To take Taser out of the holster
• Deploy – To use the Taser on a suspect/subject
• Contact Stun – To deploy the Taser while in physical contact with the subject
• Probe – The projectile that strikes the suspect/subject
• Taser – The term to be used by Deputy prior to deployment, also to be used by other
deputies on scene who are requesting a Taser to be deployed.
c. Example: Deputy Smith displayed the Taser to the suspect. The suspect continued to resist
the deputies as they attempted to handcuff them. Deputy Smith gave a verbal warning of
“Taser” at which time the deputies released the suspect and Deputy Smith deployed the
Taser. Both probes struck the suspect in the back.
OR

d. Deputy Smith gave a verbal warning of “Taser” at which time the deputies released the
subject and Deputy Smith deployed the Taser as a contact stun.
e. Deputies should use the Taser for one standard 5-second cycle and then evaluate the
situation to determine if subsequent cycles are necessary.
(1) The VSO recognizes that in certain circumstances it may become necessary for the
Deputy to hold the Taser trigger beyond the 5 second cycle, or deliver additional 5
second cycles in order to effectively gain and maintain control of a violent subject so
that the individual may be secured and placed in custody as quickly and safely as
possible. In these situations, Deputies are authorized to extend the trigger hold or apply
additional 5 second cycles and shall document the action and number of cycles in their
VSO Incident Report.
(2) Personnel should consider that exposure to the Taser for longer than 15 seconds
(whether due to multiple applications or continuous cycling) may increase the risk of
death or serious injury.
(3) Any subsequent Taser applications [beyond 15 seconds] should be independently
justifiable, and the risks should be weighed against other force options.
f. Have a second cartridge present or a second Taser ready to fire in case probes miss the
target, or a malfunction occurs.
g. In cases involving suspects with heavy or loose clothing, aim at center mass of the subject.
Attempt to avoid heavy/loose clothing, if possible; the electrical current only penetrates from
a maximum of two inches away.
h. Use cover and distance to ensure officer safety.
i. Use to avert violent confrontation.
j. If the suspect runs, the Deputy must run also to prevent the probe wires from breaking.
k. Avoid use on slanted rooftops or on edge of tall buildings.
l. The contact stun feature may be used as a secondary, backup method in situations where
multiple subjects exist, or a restrained suspect continues to actively resist by damaging
property and other attempts to subdue have failed.
m. Do not place cartridges near static electricity.
a. Persons who have been subjected to the Taser, or the probes, shall be treated as follows:
the hospital, advise the Emergency Room Staff, that the person has been subjected to
the Taser and relate the approximate time the action occurred.
(2) If the probes have penetrated the skin, the puncture sites shall be brought to the
attention of the on duty supervisor, EMS personnel or Emergency Room Staff.
hospital. Transportation to a medical facility shall be by law enforcement unless an
b. Deputies are prohibited from removing embedded probes from a subject’s body. The removal
of probes from a subject on-scene shall be evaluated and conducted by EMS personnel.
c. Only Emergency Room Staff may remove Taser probes that are embedded in soft tissue
areas such as the face, neck, breast/areola and groin.
d. Removal from other areas, that have not penetrated the subject’s body, such as heavy
clothing, will be at the discretion of the on-scene supervisor.
e. If the probes used are no longer impaled in the skin, and EMS personnel release the subject
on-scene, the subject may be transported to the Detention Facility.

f. If the subject has been treated in the Emergency Room, the arresting Deputy shall obtain a
medical release from the Emergency Room Physician before transporting a subject shot by
a Taser to a Detention Facility.
6. EVIDENCE SUBMISSION
a. The cartridge and probes used shall be tagged into evidence:
(1) Since the probes will probably have blood on them (biohazard), the Deputy's shall wear
protective latex gloves when handling.
(2) The wires shall be wound around the cartridge.
(3) The probes shall be inverted into the portals they originally were deployed from.
(4) Tape shall then be placed over the portals to secure the probes in the cartridge.
(5) Place into an evidence envelope and mark as “Biohazard”/“Sharps”.
G. VSO K-9 TEAMS
1. AUTHORIZED USE
a. The use of K-9 teams and the deployment of a trained and certified K-9 to physically
apprehend a subject via a bite are considered less-lethal force and shall be in accordance
with general order GO-041-09 K-9 Units.
b. If a K-9 bites a suspect, the handler will ensure proper medical attention is promptly provided.
This medical attention may be provided by the following as is appropriate and prudent under
the circumstances:
(1) Emergency medical personnel summoned to the scene in the field.
(2) Medical treatment in a hospital emergency room.
c. Training – All K-9 teams must satisfactorily complete required K-9 training and certification
in accordance with general order GO-041-09 K-9 Units.
d. All reporting and administrative review requirements apply, as noted herein and in
accordance with general order GO-001-01 Use of Force Guidelines.
H. IMPACT WEAPON – ASP
1. AUTHORIZED USE
a. The ASP shall be issued, worn and used only by those Deputies trained by certified
instructors in the use of said weapon.
b. Deputies shall use said weapons in accordance with the training provided by the VSO.
2. METHOD OF USE
a. Intentional strikes to the head, face, and neck are prohibited.
b. Techniques taught in ASP training coupled with dialogue make the impact weapon a very
forceful tool.
a. Deputies must ensure prompt, appropriate medical attention is provided to or summoned for
any injured subject/arrestee, including those subjects reasonably suspected of sustaining an
injury even if not visible.
b. If the subject/arrestee has no visible signs of injury and does not complain of injury when
asked, but was rendered unconscious for any length of time or displays any signs of a medical
stress condition, including extreme influence of drugs or alcohol, EMS shall be summoned
for evaluation or for transport to the hospital.
I. IMPACT WEAPON – DEFENSIVE TOOLS OF CONVENIENCE
1. AUTHORIZED USE

a. The VSO recognizes that Deputies must sometimes make force decisions in situations that
are tense, uncertain, or rapidly evolving. In such situations, the agency realizes that members
may have to utilize tools of convenience to protect themselves or others.
2. METHOD OF USE
a. In the hands of a professionally trained deputy and in keeping with the concepts and principles
taught in training, readily available objects (e.g. flashlight, radio, clipboard, etc.) become
defensive tools of convenience.
b. These items should not be used as a defensive tool of choice, but rather as a defense choice
when exigent circumstances exist that make their use reasonably necessary for the protection
of the Deputy or others.
c. If a defensive tool of convenience is used in a less-lethal situation, strikes or pressure should
only be directed at the same areas of the body and in the same manner as taught in impact
weapon training. As soon as the situation safely permits, the Deputy shall transition to agency
issued weapons and or restraints.
d. Nothing in this general order shall prevent a Deputy from utilizing any and all available objects
or techniques as a tool in situations that justify the use of deadly/lethal force.
a. Deputies must ensure prompt, appropriate medical attention is provided to or summoned for
any injured subject/arrestee, including those subjects reasonably suspected of sustaining an
injury even if not visible.
b. If the subject/arrestee has no visible signs of injury and does not complain of injury when
asked, but was rendered unconscious for any length of time or displays any signs of a medical
stress condition, including extreme influence of drugs or alcohol, EMS shall be summoned
for evaluation or for transport to the hospital.
J. SPECIALTY IMPACT MUNITIONS – 12 GA. LESS-LETHAL IMPACT MUNITION
1. AUTHORIZATION
a. The 12-GA less-lethal impact munition is the only authorized impact round to be used by VSO
Deputies The impact round shall be issued and used only by those Deputies trained in the
use of said weapon (SWAT Personnel are trained and authorized in additional specialized
weapons).
2. PROTOCOL
a. The impact round will be used in a dedicated shotgun; the shotgun will have the following
equipment and markings to change its appearance:
(1) AAD sighting system
(2) A band of yellow tape around stock
(3) A band of yellow tape around pistol grip
(4) A band of yellow tape around barrel
(5) Sling attached
(6) Light attached if issued
b. The 12-GA less-lethal impact round is deployed as an additional law enforcement less-lethal
weapon and is not intended to replace firearms or self-defense techniques. The 12-GA less-
lethal impact round may be used to control a non-compliant aggressive subject when attempts
to subdue the subject by other conventional tactics have been, or will likely be, ineffective in
the situation or there is reasonable expectation that it will be unsafe for Deputies to approach
within contact range of the subject.
c. Techniques taught in the 12-GA less-lethal impact round training coupled with dialogue make
the impact round a very forceful tool.
3. SUPERVISOR'S RESPONSIBILITIES

a. LIEUTENANTS shall be responsible for ensuring that all Shotguns are properly marked and
are in good working order.
b. SERGEANT'S shall ensure the use of the 12-GA less-lethal Impact round is delegated only
to deputies trained in the use of 12-GA less-lethal impact round.
a. Deputies shall:
(1) Ensure the only rounds carried in the dedicated shotgun are 12-GA less-lethal impact
rounds prior to each tour of duty.
(2) Upon encountering a situation in which it is determined that a 12-GA less-lethal impact
round will be used, broadcast code “Impact Round" warning.
(3) If the Deputy is not equipped with a 12-GA less-lethal impact round, request a Deputy
equipped with 12-GA less-lethal impact round respond as backup, if available, and a
supervisor. (Code “IMPACT ROUND”)
b. Deputy's discharging a 12-GA less-lethal impact round shall:
(1) Request the response of a supervisor if not en route or on-scene. (Code “IMPACT
ROUND”)
(2) Prior to the use of the 12-GA less-lethal impact round, if practical, request a Fire/Rescue
unit respond to the scene.
(3) Announce to other law enforcement officers on the scene the intended use of the impact
round.
5. METHODS OF USE
a. Use verbal commands.
b. Required backup/arrest team (depending on situation possibly with lethal force option)
c. Aim at the legs or buttocks of the subject.
d. Use cover and distance to ensure Deputy safety
e. Use to avert violent confrontation
a. Persons who have been subjected to the 12-GA less-lethal impact round shall be treated as
follows:
the hospital, advise the Emergency Room staff, that the person has been subjected to
the Impact round and relate the approximate time the action occurred.
hospital. Transportation to a medical facility will be by police transport unless an
(3) If the subject has been treated in the Emergency Room, the arresting Deputy shall
obtain a medical release from the Emergency Room Physician before transporting a
subject shot by 12-GA less-lethal impact round to a detention facility.
K. LESS-LETHAL PEPPER BALL SYSTEM
1. AUTHORIZED USE
a. Pepper ball systems shall only be utilized by Deputies who are trained and certified in their
use.
b. Pepper ball system usage shall be in compliance with general order GO-001-01 Use of Force
Guidelines for less-lethal weapons, unless intentionally deployed to the head or neck area
which is considered deadly force. Deployment to the head or neck area shall be in compliance
with general order GO-001-01 Use of Force Guidelines for use of deadly force.

c. Per general order GO-001-01 Use of Force Guidelines, “Passive Resistance
Demonstrations: Deputies shall not use force to overcome passively resisting
demonstrators, except that physically moving a subject is permitted when it is necessary and
objectively reasonable. The decisions to deploy use of force on passive resistance crowd
control/demonstrations shall be determined solely by the Sheriff or Chief Deputy.”
d. Authorization from a Lieutenant or higher rank, the Special Weapons and Tactics Team
(SWAT) Commander, or the Emergency Response Team (ERT) Commander is required for
deployment or utilization of pepper ball systems for situations other than passive resistance
demonstrations.
2. PROTOCOLS
a. Use verbal commands to the subject, when applicable.
b. Loudly announce, “Pepper Ball” before deployment to give notice to Deputies and Officers in
the area.
c. Deputies will not aim at the head or neck of subjects in non-deadly force situations.
d. Pepper ball systems may be used to saturate the area around uncooperative suspects to gain
control of the suspects.
a. Once a subject has been exposed to pepper ball OC or PAVA and successfully restrained,
Deputies must closely monitor the medical condition of the arrested individual.
b. The Deputy must monitor the subject, paying close attention to the subject’s breathing and
consciousness. If significant difficulty in breathing develops, the detainee appears to loose
consciousness, or any other significant physical distress occurs, the Deputy shall immediately
arrange for emergency medical treatment and notify their supervisor.
c. When transporting an individual who has been exposed to pepper ball OC or PAVA to a
hospital, Deputies shall call ahead to the emergency room for determination whether the staff
wants to decontaminate the individual prior to bringing them inside the emergency room.
d. A subject who has been exposed to pepper ball OC or PAVA shall be continuously attended
by a Deputy and shall not be left alone while in Volusia Sheriff’s Office custody.
L. DEPUTY REQUIRED REPORTING – INCIDENT REPORT
1. The VSO Incident Report shall be completed and delivered to the supervisor as soon as possible
after the incident.
2. Each Deputy present or assisting in the arrest, or incident requiring force shall submit a VSO
Supplement Report describing the incident. When possible, the VSO Incident Report shall include:
• The number of subjects and Deputies involved
• Statements made by those involved
• The number of other persons at the scene, as well as their mood and any statements made
• The defensive tactics the Deputy used, and to what part of the body these tactics were applied
• The names, addresses and telephone numbers of witnesses not involved
• Photographs of the Deputy involved if the incident resulted in injury to the Deputy or damage
to the uniform
• The age, sex and physical size of the suspect(s) involved
• The suspect’s proximity to weapons
• Medical treatment required and the offer of medical treatment
• All injuries shall be photographed if possible and described in the report
• Nature of the post arrest restraint procedures; how long the subject was face down or
restrained?
• How was the subject transported and in what position?

• In cases involving the use of a Taser, include the number of verbal “Taser” warnings issued
prior to deployment/use.
M. SUPERVISOR NOTIFICATION
1. Deputies involved in any use of force incident, to include restraining force and the use of less-
lethal weapons and devices, shall report the incident to an on-duty supervisor as soon as
practicable. The Deputy will complete a VSO Incident Report in accordance with general order
GO-001-01 Use of Force Guidelines, Section V.B.10. Required Reporting. [EXCEPTION:
Excludes Deputy Involved Shootings - Refer to general order GO-001-01 Use of Force Guidelines,
Section VI.B.5.]
N. SUPERVISOR’S RESPONSIBILITIES
1. Supervisors are required to respond expeditiously to all reports of use of force.
O. ADMINISTRATIVE REVIEW: RESPONSE TO RESISTANCE REPORTS
1. Any restraining force or physical force resulting in injury, or a complaint of injury (whether or not
visible), shall require a Response to Resistance report and Administrative Review through the
chain of command.
2. Each use of Freeze +P, R.E.A.C.T./BAND-IT, Taser, ASP, BolaWrap, available defensive tool of
convenience, or less-lethal munitions shall be documented in an Incident Report and shall require
a supervisory Response to Resistance report and Administrative Review through the chain of
command to the Sheriff
3. The Sheriff may call their Command Staff for a final review. All completed reviews will be forwarded
to the Internal Affairs Section for inclusion in the administrative data base management system as
part of the agency’s review, tracking and analysis process/Personnel Early Warning System
4. The Command Staff Review will include the following members of the Sheriff’s Command Staff:
a. Chief Deputy
d. District Captain(s)
e. Investigative Services Captain
f. Narcotics Investigations Captain
g. Training Captain
h. Internal Affairs Commander
i. VSO General Counsel
5. The Sheriff’s Command Staff may call detectives, specialists or technicians required to present
evidence and facts concerning any use of force incident.
6. The Command Staff shall review any facts and pertinent testimony, and forward findings and
recommendations to the Sheriff for final disposition. The report shall include the relevant facts and
circumstances surrounding the incident and a conclusion as to whether the use of force violates
VSO general orders.
7. In those incidents resulting from the exercise of poor judgment, where no violations of law, policy,
or procedures are involved, Command Staff may note the exercise of poor judgment and make
recommendations for remedial training or corrective action.
8. In those instances where exceptional judgment and exemplary action is involved, Command Staff
may recommend a commendation be issued.
9. The Professional Compliance Unit shall complete an annual analysis of all use of force to include
use of deadly force and less-lethal force policies and practices. This analysis shall be used to
address training deficiencies, potential policy modifications, use of force trends among Deputies,
and for protection of the Deputy, the VSO, and citizens.

OFFICE

GO-001-04 01/05/2021 01/05/2021
Title
OATH AND CODE OF ETHICS
I. PURPOSE
The purpose of this general order is to ensure that Volusia Sheriff’s Office (VSO) personnel are aware of the
actions and attitudes expected of them and to provide members of the public with a general standard by
which they can measure the performance of the VSO.
II. DISCUSSION
Florida Statute mandates that Deputies take and subscribe to the Oath of Office, and a Loyalty Oath, prior to
appointment and before undertaking the duties of office. However, this Oath is not simply a document to
sign, but rather a personal commitment to the principals of integrity, character and public trust.
It is equally important that Deputies observe the principles as set forth in the Code of Law Enforcement Ethics
and that all personnel observe and adhere to the agency’s general order GO-026-02 Standards of Conduct.
III. POLICY AND PROCEDURE

It shall be the policy of the VSO to comply with State and Federal law and to preserve and protect the
constitutional rights of the community. It shall further be the policy of the VSO that all personnel, prior to
assuming sworn status, take and subsequently abide by an oath of office to enforce the law and uphold the
nation’s constitution or basic law of the land and, where applicable, those of governmental subdivisions.
A. OATH OF OFFICE
1. The Oath of Office for Deputy Sheriffs is mandated by Fla. Stat. § 30.09(1)(a). The language of
the oath is set forth in Article II, Section 5(b) of the Florida Constitution. The following oath must
be executed by each Deputy Sheriff prior to being assigned to any law enforcement duties.
I do solemnly swear (or affirm) that I will support, protect, and defend the Constitution and Government of
the United States and of the State of Florida; that I am duly qualified to hold office under the Constitution
of the State; and that I will well and faithfully perform the duties of Deputy Sheriff of Volusia County, on
which I am now about to enter. So help me God. (Fla. Const. art. II, § 5(b))
B. LOYALTY OATH
1. The Public Employees (Loyalty) Oath is mandated by Fla. Stat. § 876.05(1). The following oath
shall be sworn and subscribed to by all VSO personnel, and filed prior to the approval of any
salary, expenses, or compensation:
I, _____, a citizen of the state of Florida and of the United States or otherwise duly qualified to work in the
United States, and being employed by or an officer of Volusia Sheriff’s Office and a recipient of public funds
as such employee or officer, do hereby solemnly swear or affirm that I will support the Constitution of the
United States and of the State of Florida
C. LAW ENFORCEMENT CODE OF ETHICS

1. Sworn Deputies of the VSO shall abide by the following Code of Law Enforcement Ethics from the
International Association of Chiefs of Police (IACP).
As a law enforcement officer, my fundamental duty is to serve the community; to safeguard lives and
property; to protect the innocent against deception, the weak against oppression or intimidation and the
peaceful against violence or disorder; and to respect the constitutional rights of all to liberty, equality, and
justice.
I will keep my private life unsullied as an example to all and will behave in a manner that does not bring
discredit to me or to my agency. I will maintain courageous calm in the face of danger, scorn or ridicule;
develop self-restraint; and be constantly mindful of the welfare of others. Honest in thought and deed both
in my personal and official life, I will be exemplary in obeying the law and the regulations of my department.
Whatever I see or hear of a confidential nature or that is confided to me in my official capacity will be kept
ever secret unless revelation is necessary in the performance of my duty.
I will never act officiously or permit personal feelings, prejudices, political beliefs, aspirations, animosities
or friendships to influence my decisions. With no compromise for crime and with relentless prosecution of
criminals, I will enforce the law courteously and appropriately without fear or favor, malice or ill will, never
employing unnecessary force or violence and never accepting gratuities.
I recognize the badge of my office as a symbol of public faith, and I accept it as a public trust to be held so
long as I am true to the ethics of police service. I will never engage in acts of corruption or bribery, nor will
I condone such acts by other police officers. I will cooperate with all legally authorized agencies and their
representatives in the pursuit of justice.
I know that I alone am responsible for my own standard of professional performance and will take every
reasonable opportunity to enhance and improve my level of knowledge and competence.
I will constantly strive to achieve these objectives and ideals, dedicating myself before God to my chosen
profession… law enforcement. (IACP.org)
D. CIVILIAN EMPLOYEE CODE OF ETHICS
1. Civilian employees of the VSO shall abide by the following Code of Ethics.
As a member of the Volusia Sheriff’s Office, my fundamental duty is to serve humanity and to respect the
Constitutional Rights of all persons to liberty, equality and justice.
I will keep my private life unsullied as an example to all; develop self-restraint; and be constantly mindful
of the welfare of others. Honest in thought and deed in both my personal and official life, I will be exemplary
in obeying the laws of the land and the regulations of the Office of the Sheriff. Whatever I see or hear of a
confidential nature or that is confided to me in my official capacity will be kept secret unless revelation is
necessary in the performance of my duty.
I will never act officiously or permit my personal feelings, prejudices, animosities or friendships to influence
my decisions. I will never accept gratuities.
I recognize the position of my office as a symbol of public faith, and I accept it as a public trust to be held
so long as I am true to the ethics of the service. I will constantly strive to achieve these objectives and ideals,
dedicating myself before God to my chosen profession.
E. TRAINING
1. All members of the VSO will receive training in various topics concerning Ethics at least every two
years.
IV. ACCREDITATION STANDARDS

A. CALEA LAW ENFORCEMENT ACCREDITATION
• 1.1.1
• 1.1.2
V. REFERENCES
• International Association of Chiefs of Police. (1957, October). Law Enforcement Code of Ethics
• Florida Constitution, art. II, § 5(b), Oath of Office
• Fla. Stat. § 876.05(1) Public Employees Oath

VI. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• Deputy Sheriff Oath of Office, VSO Form # 121698.002
• Public Employee Oath, VSO Form # 121698.001

OFFICE

GO-001-05 01/05/2021 None
Title
LIMITS OF AUTHORITY
I. PURPOSE
The purpose of this general order is to define and discuss the scope and limits of the Volusia Sheriff’s Office
(VSO) law enforcement authority and provide guidelines related to the use of authority and the discretion
sworn personnel may use as alternatives to arrest.
II. DISCUSSION
The Sheriff has the ultimate authority granted by law to provide police protection for the citizens of the county
which includes enforcing laws, making arrests, detaining prisoners, maintaining the peace, etc. By law, they
may also delegate portions of this authority to subordinates.
Inherent with delegated authority is the latitude to make decisions and take the necessary actions to satisfy
the requirements of each assigned position. Commensurate with this authority, all members will accept the
responsibility for the use, misuse, or failure to use that authority.
Supervisors are additionally charged with the responsibility of providing guidance and assistance to their
subordinates.
All members are accountable for the use of delegated authority, as well as for failure to use it.
The goal of all members should be the judicious and prudent use of authority delegated to them by the Sheriff.
It is recognized that in the course of their duties, Deputies will have to use their own discretion. Many
instances of public contact will occur in which an arrest may be justified by State Statute, but due to mitigating
circumstances, an arrest should not be affected.
III. POLICY
It shall be the policy of the VSO to operate pursuant to authority vested by the Constitution of the State of
Florida and State Statute. It shall also be policy, that the Sheriff shall appoint Deputies to assist them in the
performance of his duties, and those Deputies shall use judgment and discretion in the execution of their
duties.
IV. PROCEDURE
A. AUTHORITY
1. Deputies shall have the same authority and proscriptions, in accordance with State Statute, as
those imposed on the Sheriff and his office. This includes the authority to carry and use firearms
and other less lethal weapons.
2. The geographical area for which the Sheriff of Volusia County, Florida is commissioned is Volusia
County, Florida. The enforcement of State Statutes and local ordinances is authorized in Volusia

County, Florida, unless specifically prohibited or allowed elsewhere by law (Operational
Assistance and Voluntary Cooperation Agreements).
B. MISDEMEANOR PAYABLE OFFENSES/NOTICE TO APPEAR
1. The Seventh Judicial Circuit Court Chief Judge in order # R-2000-218, has ordered that violations
of the state statutes, identified below, do not require court appearances and have been deemed
as payable offenses:
• Disorderly Intoxication, Fla. Stat. § 856.011
• Trespassing, Fla. Stat. §§ 810.08, 810.09
• Possession of Alcohol under 21, Fla. Stat. § 562.111
• Misrepresenting Age to Obtain Alcohol, Fla. Stat. § 562.11(2)
• Obstruction by Disguise, Fla. Stat. § 843.03
• Giving Alcohol to Minor, Fla. Stat. § 562.11(1)(a) (not a licensee or employed by a licensee)
• Altering Date of Birth on Driver License or ID, Fla. Stat. § 322.212(5)(b)
• Unlawful Use of a Driver License, Fla. Stat. § 322.32(3)
• Unlawful Use of an ID, Fla. Stat. § 322.051(6)
C. DISCRETION- MISDEMEANOR OFFENSES
1. Deputies are cautioned to use discretion in the performance of their assigned duties, taking into
consideration the conditions present at the time, the constraints of existing policy, statutes, laws,
or ordinances pertaining to the situation, and the available alternatives.
2. Persons arrested for misdemeanors of the first or second degree, county ordinance violations or
criminal traffic offenses should be released at the scene of arrest, upon execution of a Notice to
Appear in court, rather than be booked into the County Jail, unless the arresting Deputy has
specific grounds to justify physical arrest and booking.
3. An accused person who has been properly identified and refuses to sign a Notice to Appear or
provide sufficient information for a Notice to Appear shall be arrested, transported and booked in
the County Jail.
4. Persons arrested for misdemeanor charges shall be issued a Notice to Appear unless:
a. The subject is a known habitual offender
b. The offense was violent in nature
c. The Deputy has reason to believe the accused will repeat the offense if left at liberty
d. The accused exhibits violent or disorderly behavior
e. The accused has no valid address
f. The accused has previously failed to respond to a notice or summons
g. The accused fails to sign a Notice to Appear or summons, or is unable to provide sufficient
identification.
D. DISCRETION – TRAFFIC OFFENSES
1. Arrests for misdemeanor traffic offenses may be handled by the issuance of a Uniform Traffic
Citation with the same guidelines as listed for a Notice to Appear.
2. Florida law requires that any person cited for a violation requiring a mandatory court hearing as
listed in Fla. Stat. § 318.19 or any other criminal traffic violation listed in Fla. Stat. Ch. § 316 must
sign and accept a citation indicating a promise to appear.
3. Florida law further provides that for other infractions under this section, the law enforcement officer
must certify by electronic or written signature that the citation was delivered to the person cited. In
such cases, Deputies shall request that the subject sign all citations; however, the signature of the
deputy on the citation, electronic or otherwise, will suffice if the subject chooses not to sign a
citation involving a non-criminal traffic violation or a non-mandatory hearing.

E. DECISION TO ARREST
1. The decision regarding an arrest should be made after careful consideration of the following:
a. Whether the arrest would cause a greater risk of harm to the general public than not arresting
the offender
b. Whether the offense can best be handled through informal warnings, i.e., warnings or talking
with the parents of a juvenile offender
c. The seriousness of the crime committed
d. Whether public empathy may be enhanced by careful use of discretion, and potential ill-will
can be avoided
F. RELEASE ON SIGNATURE
1. If the arresting Deputy plans to release the defendant after securing a signature on a Notice to
Appear, the Deputy shall obtain positive identification from the accused.
2. The following information shall be included on the Notice to Appear:
a. The defendant's name and correct address
b. All witnesses' names and correct addresses
c. Any tangible evidence impounded and the property report number
d. The correct statute or ordinance number
e. All required court information
G. ALTERNATIVES TO ARREST
1. Not all arrestable offenses require the incarceration of the offender. Alternatives to arrest and pre-
arraignment confinement may be utilized.
2. Subjects committing offenses under the influence of alcoholic beverages, narcotics or suffering
from mental disorders may be referred to the Treatment Alternative to Street Crime program;
H. INTOXICATED PERSONS
1. Deputies may transport intoxicated persons home in accordance Fla. Stat. § 397, Substance
Abuse Services. This does not apply to DUI, OUI, or BUI suspects. Suspects of these crimes shall
be processed in compliance with general order GO-061-06 DUI Enforcement Program.
2. Non-violent intoxicated persons may be transported to the SMA Healthcare Outpatient Therapy
center. Deputies electing to transport intoxicated persons to the SMA Healthcare Outpatient
Therapy shall complete the appropriate forms at the center.
I. PRE-TRIAL RELEASE PROGRAM
1. Deputies wishing to release a felony suspect on his own recognizance shall follow the procedures
listed in VSO general order GO-001-06 Pretrial Release Diversion.
J. ADDITIONAL ALTERNATIVES
1. Additional methods which may be utilized as alternatives to arrest include but are not limited to:
a. The issuance of a citation or Notice to Appear for misdemeanors or violations of ordinances
in accordance with the guidelines in this general order
b. Informal resolution of the problem
c. A verbal warning prohibiting the conduct
d. Referral to a community service organization
e. Juveniles may be released to the custody of a parent or legal guardian.

OFFICE

GO-001-06 01/05/2021 None
Title
PRETRIAL RELEASE AND DIVERSION PROGRAMS
I. PURPOSE
The purpose of this general order is to delineate and define the role of the Volusia Sheriff's Office (VSO) in
the criminal justice and social service diversion programs and the procedures for pretrial release of arrested
persons.
II. DISCUSSION
In order to facilitate the successful operation of pretrial release programs, authority and responsibility for the
operation of Release on Recognizance (ROR) and other pretrial release programs must be clearly delineated.
There are also social service programs with which the VSO is involved, i.e., detoxification, mental health and
drug abuse diversion programs. Personnel should be familiar with these criminal justice diversion programs.
III. POLICY
It shall be the policy of the VSO to participate in the established pretrial release program and whenever
possible utilize those social service/criminal justice programs available to the citizens of Volusia County.
IV. PROCEDURE
A. GENERAL
1. Deputies are encouraged to utilize Release on Recognizance (ROR) in appropriate cases
involving non-violent misdemeanor offenses.
2. A Notice to Appear should be issued to offenders committing misdemeanors unless:
• The subject is known to be a habitual offender.
• The offense was violent in nature.
• The Deputy has reason to believe the accused will repeat the offense if left at liberty.
• The accused exhibits violent or disorderly behavior.
• The accused has no valid address or does not reside in the State of Florida.
• The accused has previously failed to respond to a notice or summons.
• The accused fails to sign the Notice to Appear, or is unable to provide sufficient identification.
3. A Notice to Appear issued to a juvenile shall follow the procedures as set forth by the Seventh
(7th) Circuit State Attorney’s Office located on the VSO intranet under Manuals & Dept.
References SA-707 Instruction Manual.

4. Pursuant to Fla. Stat. § 985.12, through a memorandum of understanding with the Department of
Juvenile Justice and the State Attorney’s Office, the VSO participates in the Juvenile Citation
Program for Volusia County. The diversion program uses referrals in lieu of arrest for juvenile
offenders meeting the requirements of the program. See general order GO-044-05 Juvenile Civil
Citation Program for specifics.
5. The issuance of a Uniform Traffic Citation for misdemeanor criminal traffic offenses, in lieu of
incarceration, shall meet the same criteria as established for a Notice to Appear.
6. Subjects committing offenses under the influence of alcoholic beverages or narcotics may be
referred to SMA Healthcare. Their hotline is (800)539-4228.
7. Deputies may contact the counselor at the Volusia County Jail in person or by telephone to
recommend a defendant to this program.
8. Volusia County utilizes the services of the ACT Corporation, which include:
• Mental Health Services, which is utilized in cases involving the Florida Mental Health Act
• Gerontology Services, which assists in the care and problems associated with the elderly
9. Volusia County has a Pretrial Services Program, which operates under criteria established by the
Chief Judge for the Seventh Judicial Circuit. The Pretrial Assessment Unit, located within the
Volusia County Branch Jail, is the part of the program that determines eligibility for notice to appear
release from the jail and provides information to aid judges in setting release conditions of
arrestees.
10. Deputies may contact the Pretrial Assessment Unit at the Volusia County Branch Jail in person or
by telephone to recommend a defendant to the Pretrial Services program.
11. Pretrial Assessment Unit counselors are authorized to approve release of defendants meeting the
following criteria:
• Must be a resident of Volusia or a surrounding county and demonstrate sufficient ties to the
community lived in
• Must not be charged with a crime of violence or have a previous arrest reflecting same
• Must not have a detainer
• No previous failure to appear
• No other pending criminal charges (excluding traffic)
• No prior felony conviction within the last five (5) years
• No extensive criminal record (excluding traffic)
• Must not present a danger to the community because of drug or alcohol abuse or mental
illness
• Must not have provided any untruthful information in application for pretrial release
• Must not have been charged with any offense greater than a third degree felony, except
Dealing in Stolen Property offenses
• Must not be on probation or in pretrial intervention without consent of the original sentencing
judge and supervising officer
12. The pretrial release of defendants unable to meet the criteria for the Pretrial Services Program
must be approved by a judge conducting First Appearance.
V. REFERENCES
• SA-707 Charging Affidavit Instruction Manual
• SMA Healthcare

OFFICE

GO-001-07 01/05/2021 None
Title
SEARCH AND SEIZURE
I. PURPOSE
This general order is established to provide guidelines for enforcement personnel so that searches and
seizures comply with Constitutional requirements.
II. DISCUSSION
The area of constitutional search and seizure law is vital to the day-to-day functioning of law enforcement
officers. This general order shall briefly highlight the major topics in order to provide a ready reference for
Deputies.
Because of the changing nature of this topic, Deputies must be diligent in staying abreast of recent court
decisions and case law that may affect them.
III. POLICY
It shall be the policy of the Volusia Sheriff's Office (VSO) to scrupulously adhere to all applicable State and
Federal laws of search and seizure.
IV. PROCEDURE
A. SEARCH WARRANT
1. Generally, a search warrant must be issued by a court prior to any search of any person or place
unless other circumstances are present as described in this general order.
2. A search warrant must be supported by probable cause to support the applicant Deputy's belief
that the named items sought to be seized will be found at the location to be searched.
B. DRAFTING A SEARCH WARRANT
1. Description of the Place to be Searched
a. The affidavit and warrant must describe the place to be searched with particularity. The
description should include the address as well as a precise and detailed description of the
location. The description must be made with such specificity that the Deputy executing the
warrant will go unerringly to the subject premises. Include directions to the place to be
searched. The directions need not start from the location where the warrant is issued but
begin from an easily recognizable landmark or intersection near the place to be searched. If
the place to be searched is an apartment building, you must describe which unit is to be
searched, not just describe the entire building.
2. Name of the Person from Whom Items Will Be Seized

a. If the person from whom the items will be seized is known, provide their name in the affidavit.
If the person is unknown, state “owner or custodian unknown.”
3. Indicate the Violation of Law
a. The affidavit and search warrant should indicate which law has been or is being violated.
4. Description of Items to Be Seized
a. The affidavit must describe the items to be seized with particularity. If the items to be seized
are obviously contraband or of an illicit nature, it is generally sufficient to merely state what
the item is and not furnish a detailed description, for example, narcotics or stolen automobile
parts. If the items to be seized are not of a contraband nature, it is necessary to provide more
information about the item and include a more detailed description. The purpose of this rule
is to prevent the seizure of the wrong property and to remove from the Deputy unbridled
discretion as to what may be seized. Evidence of a crime that is encountered in plain view
while executing the search warrant and standing in a place where you are entitled to be, may
be seized. You may only search areas where the described items may reasonably be hidden.
You cannot look in a bathroom drawer for a stolen refrigerator. The search cannot continue
once the items specified in the warrant are found. Persons on the premises, including the
curtilage subject to the search warrant, may be temporarily detained to facilitate the execution
of the search warrant, to secure the premises, or determine the reason for the presence of
any person so detained on the premises. A person who is not the subject of the warrant who
is detained during the execution of a search warrant cannot be searched unless there is
reasonable suspicion that the person detained was engaging in criminal activity.
5. Probable Cause
a. Set forth sufficient facts and circumstances that warrant a prudent or cautious person to
believe that the property to be seized is there. The facts must show more than mere suspicion.
Be sure to include your own experience, especially when utilizing informants.
b. In establishing probable cause, it is important to include who, what, where and when. Explain
the facts. Make the judge aware of all of the facts in the case and who observed them. If you
are relying on information supplied, provide the name of the informant and which officer
received the information (unless the use and reliability of a confidential informant can be
established). Make sure your facts indicate why it is believed that the items to be seized are
located in the place to be searched. Finally, the affidavit must state when the criminal activity
was observed by the affiant. Generally, any criminal activity taking place within thirty days of
the warrant being issued is sufficient to establish probable cause.
c. If the informant is a “citizen/informer”, there is no need to establish a prior track record (or
reliability).
d. If it is a confidential informant, you must establish probable cause by looking at the “totality
of the circumstances,” including the reliability of the informant, by showing facts supporting
the informant’s credibility (a previous track record), the reliability of the information they have
provided, details of which are able to be corroborated, or a unique relationship to the subject
which gives the informant access to information.
C. BUSINESS
1. A search warrant may be obtained to search a business if there is probable cause to believe that:
a. The property was stolen or embezzled in violation of law
b. When any property shall have been used:
• As a means to commit any crime
• In connection with gambling, gambling implements and appliances, or
• In violation of Fla. Stat. § 847.011, or other laws in reference to obscene prints and
literature
c. When any property constitutes evidence relevant to proving that a felony has been committed
d. When any property is being held or possessed:
• In violation of any of the laws prohibiting the manufacture, sale, and transportation of
intoxicating liquors

• In violation of the fish and game laws, or
e. In violation of the laws relative to food and drug
f. When the laws in relation to cruelty to animals have been or are violated
2. In addition, papers or documents used as a means of or in aid of the commission of any offense
against the laws of the state may be included.
D. RESIDENTIAL
1. The term "private dwelling" includes the room or rooms used and occupied, not transiently but
solely as a residence, in an apartment house, hotel, boardinghouse, or lodging house. No warrant
shall be issued for the search of any private dwelling under any of the conditions mentioned in this
chapter except on sworn proof (affidavit) of some credible witness demonstrating probable cause
to believe that the dwelling:
a. Is being used for the unlawful sale, possession, or manufacture of intoxicating liquor
b. Stolen or embezzled property is contained in the dwelling.
c. The dwelling is being used for gambling.
d. The dwelling is being used to perpetrate frauds and swindles.
e. The law relating to narcotics or drug abuse is being violated within the dwelling.
f. A weapon, instrumentality, or means by which a felony has been committed, or evidence
relevant to proving said felony has been committed, is contained within the dwelling.
g. One or more of the following misdemeanor child abuse offenses is being committed within
the dwelling:
• Commission of an unnatural and lascivious act with a child, in violation of Fla. Stat. §
800.02;
• Exposure of sexual organs to a child, in violation of Fla. Stat. § 800.03.
h. The dwelling is in part used for some business purpose such as a store, shop, saloon,
restaurant, hotel, boardinghouse or lodging house.
i. The dwelling is being used for the unlawful sale, possession, or purchase of wildlife, saltwater
products, or freshwater fish being unlawfully kept therein, or
j. The laws in relation to cruelty to animals have been or are being violated within the dwelling,
except that no search pursuant to such a warrant shall be made in any private dwelling after
sunset and before sunrise unless specially authorized by the judge issuing the warrants.
2. Property relating to the violation of the above laws may be taken (if a warrant has been issued)
from any private dwelling in which the property is concealed or from the possession of any person
within the dwelling by whom the property has been used in the commission of the offense or from
any person within the dwelling in whose possession it may be.
3. If, during a search pursuant to a warrant issued under this section, a child is discovered and
appears to be in imminent danger, the Deputy conducting the search may remove the child from
the private dwelling and take the child into protective custody in accordance with Fla. Stat. §
39.401.
E. APPROVAL PROCESS
1. Before presentation to a judge, a search warrant and supporting affidavit must be reviewed and
approved by the applicant Deputy’s supervisor. The search warrant and supporting affidavit will
then be reviewed and approved by an Assistant State Attorney. In unique or special
circumstances, consult with the VSO General Counsel.
2. Judges of any circuit court of this state or county court judge, or committing magistrate having
jurisdiction where the place, vehicle, or thing to be searched is located, can issue a search warrant.
3. Upon the proper affidavits being made, a search warrant may be issued using the provisions in
Fla. Stat. Ch. § 933.
F. PROCEDURES FOR SERVICE

1. A search warrant may not be executed at night or on a Sunday unless specifically authorized by
the judge.
2. Persons on the premises and those that arrive on the premises during the course of the search
may be detained but may not be frisked for weapons unless there is individualized suspicion to
believe they are armed with a dangerous weapon.
3. Only those areas likely to contain the items sought may be searched.
4. Vehicles located on the premises or curtilage of the premises may be searched only if authorized
by the warrant.
5. In executing the warrant, you must do no unnecessary damage to the property. Fla. Stat. § 933.17
provides for criminal sanctions against any officer who “willfully exceeds his authority or exercises
it with unnecessary severity” in executing search warrants.
6. A supervisor will be present to coordinate the service of the search warrant.
7. If the location of the search warrant falls within the jurisdiction of another agency, that agency will
be notified prior to the service of the warrant. Consideration should also be given to including
personnel from that agency in the operation, unless doing so would jeopardize the investigation.
8. Notification of the location of the warrant shall be given to Central Communication prior to or at the
time of service of the warrant, unless doing so would jeopardize the investigation.
9. VSO personnel involved in the service of a search warrant made by an outside agency shall not
deviate from VSO policy.
10. Non-sworn personnel shall not physically participate in the service of a search warrant without the
expressed approval of a supervisor.
11. Prior to the service of a search warrant, all personnel will be briefed on the objectives, tactics and
operational plan.
12. If the search warrant is determined to be a high risk operation, the SWAT Team shall be utilized
to make entry and to secure the premises being searched.
13. The disruption caused by the service of a warrant will be kept to a minimum.
14. Property damage incurred will be documented in writing and with photographs.
G. KNOCK AND ANNOUNCE
1. Fla. Stat. § 901.19 requires police officers to “knock and announce” their presence and purpose
when forcibly executing a search warrant. This requirement must be strictly complied with in the
absence of exigent circumstances which may include: police officer invited to enter after knocking,
persons within are reasonably believed to be in danger of bodily harm, officer’s peril would be
increased by knocking and announcing (this must be based on reasonable belief, such as suspect
is known to be armed and violent.)
2. The fear of possible destruction of evidence must be based on reasonable grounds that actual
destruction may take place in order to dispense with the “knock and announce” requirement.
3. No forced or non-forced entry may be made into the premises to be searched unless:
a. The Deputy knocks at the door or otherwise makes their presence known, and
b. The Deputy announces their authority (i.e. "Deputy Sheriff, Volusia Sheriff's Office"), and
c. The Deputy announces their purpose (i.e. to execute a search warrant), and
d. The occupant fails to respond and allow the Deputy entry after a reasonable time
4. These procedures must be followed prior to a forceful or non-forceful entry to the premises being
made.
H. EXCEPTION TO KNOCK AND ANNOUNCE REQUIREMENTS
1. In order to make an entry into the premises without following the procedure outlined, above, there
must be an exception existing at the time of entry, based on particular circumstances which lead
the Deputy to reasonably believe that:
a. The person inside already knows of the Deputy's authority and purpose, or

b. Persons within are in immediate peril of bodily harm, or
c. The Deputy's peril would increase if they were to announce themselves and their purpose, or
d. Announcing their presence would lead to an escape by any persons within or the destruction
of evidence
I. UPON/AFTER ENTRY INTO PREMISES
1. The warrant should be read aloud to the occupants and a copy of the warrant delivered to the
person named in the warrant or left at the residence if unoccupied. A receipt of items seized must
also be left with the resident named or at the residence if unoccupied.
2. An inventory of seized property shall be prepared and a copy of said inventory returned to the
issuing judge with the warrant.
3. All items seized shall be placed into evidence.
J. RETURN OF SEARCH WARRANT
1. The affiant will be responsible for the reading of and copies of the warrant and its return to the
court. Return to the court is ordinarily accomplished by delivering the properly prepared inventory
to the Clerk of Court.
2. A search warrant must satisfy the requirements of Fla. Stat. §933.12 with regard to the return of
property to court.
3. Fla. Stat. §933.12 directs, upon return of the warrant, the Deputy shall attach a true inventory of
the property taken under the warrant and shall verify the same by affidavit taken before another
Deputy authorized to administer oaths, or before the issuing Deputy, and stated in the following
manner: “I, (the Deputy states their name), the Deputy by whom the warrant was executed, do
swear that the above inventory contains a true and detailed account of all the property taken by
me on said warrant.”
K. EXCEPTIONS TO THE WARRANT REQUIREMENT
1. TERRY STOP AND FRISK SEARCH (FLA. STAT. § 901.151)
a. Basis for Search – A person legally detained on reasonable suspicion that they have
committed, is committing, or is about to commit a crime may be subject to a limited search
for weapons if a Deputy has an articulable reason to believe or fear that the suspect is armed
with a dangerous weapon.
b. Extent of Search – The Deputy may conduct a "pat down" of the outer clothing of the suspect
for weapons only. A "frisk" implies a cursory, or brief, search of a person for weapons large
enough to be detected through clothing.
(1) If an object is felt that could reasonably be a weapon, the Deputy may reach past/into
the outer clothing to seize it.
(2) Items which do not appear to be weapons may not be seized unless it is immediately
apparent from the "pat down", without squeezing, prodding or manipulating, that the
item felt is contraband.
2. SEARCH INCIDENT TO ARREST
a. A field search is a more detailed search of an arrested person in which all clothing and
normally exposed areas of the body are searched and both evidence and weapons are
removed. The Deputy may go inside the person's clothing to remove objects which might be
dangerous or have evidentiary value. If another Deputy is on the scene who is of the same
sex as the subject to be searched, that Deputy should be requested to conduct the search.
This type of search will be conducted whenever an arrest is made and the prisoner is to be
transported and booked.
b. Items discovered during a search incident to arrest may be seized. When a lawful arrest is
made, a Deputy may search the person arrested and the area within the arrestee's immediate
control for the purpose of:
(1) Protecting the Deputy from attack
(2) Preventing the person from escape

(3) Discovering the fruits of a crime; or
(4) Prevent the destruction of evidence
c. A search incident to an arrest may be conducted when the arrest is a:
(1) Felony
(2) Misdemeanor
(3) Criminal traffic or criminal county ordinance
d. A search incident to arrest must be conducted at the same time as the arrest or as soon as
practical thereafter.
e. Scope of Search –When conducting a search incident to arrest a Deputy may:
(1) Search the arrestee completely (with the exception of a strip search)
(2) Search the articles in the arrestee's control or reach (wallet, purse, vehicle)
f. Extent of a search incident to an arrest of the occupant of a vehicle – If the arrestee was
a recent occupant of a vehicle, the Deputy may search the vehicle if it is not locked and the
arrestee is within reaching distance of the passenger compartment at the time of the search
or evidence of the crime for which the arrest occurred may reasonably be expected to be
located within the vehicle. This includes arrests base upon warrants. Examples include:
(1) D.W.L.S. – evidence unlikely to be found
(2) D.U.I. – reasonable that evidence might be found (alcohol, empty container, etc.)
(3) Arrest on narcotics warrant – reasonable that evidence might be found (age of warrant
does not matter)
(4) The search may include:
• The passenger compartment and containers therein
• The glove box
g. A search conducted at the same time of the arrest of an occupant of a vehicle may extend
only to those areas in control of the occupant (for example, the front seat passenger vs. the
rear seat passenger. The rear seat passenger would not necessarily have control over the
vehicle's glove box). The search area does not include the trunk.
h. A Deputy may search the vehicle at the same time as the arrest.
L. MOVING VEHICLE EXCEPTION TO SEARCH WARRANT REQUIREMENT
1. A Deputy may stop and search a moving vehicle if there is probable cause to believe the vehicle
contains contraband. The warrantless search is confined to looking into those areas where the
suspected contraband might be reasonably located.
2. If the Deputy has probable cause to believe contraband is located in a specific container within the
car, they may search that container without a warrant but may not search the entire car. (If an
arrest of a vehicle's occupant is made as a result, then a search of the car itself may be justified
under the exception of search incident to arrest).
3. The Deputy may remove the vehicle to a VSO facility and search it there. Reasons for a search at
the VSO facility may include:
a. The location or position of the vehicle at the scene of the stop endangers the flow of traffic or
creates a safety hazard for the Deputy.
b. The weather conditions would impede or hamper an effective search.
c. The search requires the use of special equipment not available at the roadside stop.
4. If a Deputy has probable cause to believe a vehicle contains contraband, and there is time to
obtain a warrant, then a warrant should be obtained. A Deputy may not wait and watch the vehicle
for days and then decide to stop the vehicle once the driver moves the car.
M. CONSENT SEARCH

1. A person may give their consent to search. Consent must be freely, voluntarily and knowingly
given by the person.
2. If equipped with a body worn camera, the consent to search shall be recorded in accordance with
general order GO-041-20 Body Worn Cameras.
3. A judge will look at many factors in determining whether the consent was valid. These factors may
include:
a. The age and maturity of the person giving the consent
b. Whether the person gave a written waiver
c. Whether alcohol or drugs may have impaired their decision in knowingly giving consent
d. The person's mental or educational level
e. Whether any language barriers were present and if the request to consent was given clearly
f. Whether any express or implied promises or threats were made by the Deputy
4. A Deputy should obtain written consent whenever possible. If the consent is obtained verbally, it
is best if another Deputy is present as a witness, whenever feasible.
5. Once the consent to search is obtained, the person so consenting may revoke their consent at
any time, and the search must stop.
6. Only persons with a lawful right to exercise use, control or ownership of the thing or place to be
searched may give consent. For example:
a. A landlord may not give consent to search a tenant's property.
b. When premises are shared by two or more people, anyone can give consent to search
common or jointly held areas. One occupant may not give consent to search a room or
possession used exclusively by another. If the arrestee is present and objecting to the search
and the other occupant is consenting, the search may not be conducted.
c. Parents may give consent for Deputies to search their minor child's room.
d. A child may not give consent for a Deputy to search a parent's room, but may give consent
to search common areas of the home if the child has the maturity, intelligence, etc. to make
the decision. Deputies must make sufficient inquiries to determine this in order to support a
reasonable conclusion that the child can give consent. A mere assumption that they can give
consent will normally not be enough to support the consent to search.
e. A person who has custody/control of a moving vehicle, regardless of whether they are the
owner, may give consent to search the vehicle.
f. An employee may not give consent to search employer's premises unless it is within
employee's authority to give such consent.
N. PLAIN VIEW
1. The plain view doctrine allows a Deputy to seize contraband they observe in plain view from a
location they are legally permitted to be.
2. Examples of plain view situations include:
a. If a search warrant is being executed for seizure of a stolen television and the Deputy
observes cocaine on a table, the cocaine may be seized.
b. If a vehicle is being inventoried for its contents and in the course of conducting the inventory
contraband is observed, the contraband may be seized.
c. If a Deputy is executing an arrest warrant and while conducting a cursory search for persons
at the premises observes contraband on a dresser in a bedroom, the contraband may be
seized.
d. If a Deputy, while standing in a parking lot, observes marijuana plants growing from a
residential balcony, an entry and seizure will not be upheld under the theory of plain view.
Plain view doctrine does not permit entry into a residence without a warrant.
O. INVENTORY SEARCHES OF SEIZED VEHICLES OR OTHER PROPERTY

1. Vehicle inventories are not designed or intended to be used to conduct searches. However, if
during a vehicle's inventory, items of contraband are discovered inadvertently, they will be seized
and submitted into evidence pending the filing of appropriate criminal charge(s).
2. The inventory shall include all areas of the vehicle including, but not limited to:
a. Inside compartments such as the glove box, under the seats, ashtray, and all containers
therein
b. The trunk area and containers therein
c. All exterior containers (boxes, truck beds, etc.)
d. The engine compartment
3. If possible, the inventory will be conducted in the presence of the operator or owner.
4. If money, jewelry, or other precious items are being inventoried, it should be inventoried in the
presence of the suspect, if possible. The presence of another Deputy should be requested to either
assist or witness the inventory, when feasible. Any compartments or containers within the vehicle,
locked or unlocked, will be opened and inventoried.
5. Locked containers should not be forced open during an inventory but shall be logged on the
inventory form. However, if a key or combination is available, the container will be opened and
inventoried.
P. EXIGENT CIRCUMSTANCES
1. Deputy Sheriffs may enter premises including residential facilities where necessary to protect the
safety of persons under imminent threat. For example: a burning building, a call for assistance
involving a suicide threat, or other situation involving death or great bodily harm.
2. In these type situations, it may become necessary to secure a warrant for a continued search. For
example: a Deputy may, without a warrant, enter a residence to effect the rescue of a suicidal
person or a person in need of medical assistance. In these situations, a Deputy may search the
residence in an attempt to locate medicine or the name of the person's physician but must not
search any further than is necessary to accomplish this task. A search for medicine might include
a search of the person's clothing or bathroom medicine or kitchen cabinets but would not include
searching those areas where medicine would not be reasonably expected to be found.
Q. PRELIMINARY INVESTIGATIONS
1. Preliminary Investigations will generally be conducted by the first responding Deputy. The
preliminary investigation should be complete as possible, including the arrest of the offender if
probable cause exists. The investigation should continue until all relevant investigative actions
have been taken and no further progress can be made at that time.
2. The VSO recognizes that each investigation is unique, the following investigative steps are
recommended courses of actions and should be taken where appropriate:
a. Upon arrival at the scene, observe conditions, events and any remarks made by witnesses
b. Take control of the crime scene to protect potential evidence
c. Identify any witnesses and assure their availability
d. Interview victims and witnesses and take written statements when appropriate
e. When appropriate, interrogate suspects to identify the perpetrator
f. Arrest the perpetrator
g. Process a crime scene for evidence to include searching for and processing latent fingerprints
h. Search for tools or other items left at the scene by the perpetrator
i. Secure search warrant when necessary
j. Search for and recover property moved or taken by the perpetrator
k. Recover and submit physical evidence to the Evidence/Property Section or Crime Lab
l. Report the incident accurately and fully

V. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• Search Warrant Inventory, VSO Form # 090597.001
• Search Warrant Return, VSO Form # 090597.002

OFFICE

GO-001-08 01/05/2021 01/05/2021
Title
BODY SEARCHES
I. PURPOSE
The purpose of this general order is to establish policy and procedures for conducting body searches for the
protection of the Deputies and the arrestee.
II. DISCUSSION
It is essential for the safety of Deputies and other criminal justice personnel that arrestee’s are searched for
weapons or other means of inflicting injury or death.
It is also essential that Deputies conduct complete body searches to prevent the arrestee from hiding
essential evidence pertinent to the case or other illegal contraband.
Certain precautions however must be observed to protect the Deputy from undue allegations regarding an
invasion of privacy or indecent conduct.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to search each arrested person in accordance with
Fla. Stat. § 901.21 as shown below and Fla. Stat. § 901.211 as shown at the end of this general order.
901.21 Search of person arrested.–
(1) When a lawful arrest is effected, a peace officer may search the person arrested and the area within the
person’s immediate presence for the purpose of:
(a) Protecting the officer from attack;
(b) Preventing the person from escaping; or
(c) Discovering the fruits of a crime.
(2) A peace officer making a lawful search without a warrant may seize all instruments, articles, or things
discovered on the person arrested or within the person’s immediate control, the seizure of which is reasonably
necessary for the purpose of:
(a) Protecting the officer from attack;
(b) Preventing the escape of the arrested person; or
(c) Assuring subsequent lawful custody of the fruits of a crime or of the articles used in the commission of a
crime.
IV. PROCEDURE
A. Generally

1. In the arrest, transportation and temporary detention of prisoners, Deputies will take precautions
to prevent an escape, injury to themselves or others, or damage to property.
2. Deputies will thoroughly search each prisoner for weapons or evidence before placing them in a
patrol vehicle, transport vehicle, holding cell or detention cell, regardless of the degree of
seriousness of the crime.
B. RECOMMENDED SAFETY PRACTICES: SEARCH OF A PERSON
1. The person being searched will be placed off-balance with feet and hands widely spread.
2. If under arrest, the person should be first handcuffed.
3. The Deputy should stand behind the person searched and place one hand at the belt line or on
the small of the person’s back. This will allow the Deputy to maintain some physical control of the
individual should any attempt be to flee or attack the Deputy.
4. Deputies should watch for head or upper body movement that may precede an attack or attempt
to flee.
5. Deputies performing searches of persons should be cognizant of the hazards of sharp objects
such as needles, razor blades, knives etc. that may be concealed.
6. Only one hand should be used to conduct the search. The other hand should be kept free to control
the person.
7. A Deputy conducting a search should avoid walking between the person being searched and a
“covering” Deputy.
8. While searching a person, a Deputy should never turn their back to the person.
9. While searching, a Deputy must grab and squeeze the clothing of a suspect, not simply “pat it.”
Items such as flat handled knives, razor blades, and the like will not be discovered by merely
patting the body.
10. Individuals should not be searched from the front.
11. All weapons, including articles that could be used as weapons, will be removed from the person.
12. Whenever a Deputy receives control of an arrestee from another Deputy, it shall be the
responsibility of the receiving Deputy to again search the prisoner to minimize any danger.
Assumptions should never be made.
13. For the protection of the Deputy, searches will be conducted with rubber gloves whenever possible
without endangering the Deputy or security of the arrestee.
14. If the Deputy has reason to believe, that a search of the pelvic area is necessary, the Deputy may
utilize the back of the hand in these areas, using only that force necessary to determine if any
foreign object/weapon is present.
15. Without specific knowledge of a possible weapon, groping of these areas is prohibited.
C. SEARCH OF OPPOSITE SEX
1. Whenever possible, searches of an arrestee will be done by a Deputy of the same sex as the
arrestee. If a Deputy of the same sex is not available, an attempt shall be made to have a second
Deputy present as a witness.
2. If it is not feasible to have a Deputy of the same sex or a second Deputy to witness the search, a
preliminary search shall be conducted for officer safety with a more comprehensive search
conducted at the Branch Jail or when an additional Deputy or same-sex Deputy is available.
D. MOUTH SEARCHES
1. Deputies shall not use force or any objects to clear or inspect the mouth of a detained or arrested
subject absent a court order.
• This prohibition is not applicable to subjects in medical distress who are choking.
• When an in custody subject is transferred to a receiving facility who is believed to be
concealing an object or objects in their mouth, the facility’s personnel shall be advised.

• Where reasonable belief exists that an in custody subject has swallowed an object or objects
concealed in their mouth, they shall be medically cleared before transport to a receiving
facility.
E. STRIP SEARCHES AND BODY CAVITY SEARCHES
1. A strip search is a thorough search of the prisoner and their clothing. Clothing is removed, body
cavities are checked, and all clothing is carefully scrutinized.
2. This type of search will only be conducted by correctional personnel of the same sex and only
while within the confines of the Department of Corrections facility under the procedures set forth
by the Department of Corrections.
F. FLORIDA STATUTE 901.211
901.211 Strip searches of persons arrested; body cavity search.–
(1) As used in this section, the term “strip search” means having an arrested person remove or arrange
some or all of their clothing so as to permit a visual or manual inspection of the genitals; buttocks; anus;
breasts, in the case of a female; or undergarments of such person.
(2) No person arrested for a traffic, regulatory, or misdemeanor offense, except in a case which is violent
in nature, which involves a weapon, or which involves a controlled substance, shall be strip searched unless:
(a) There is probable cause to believe that the individual is concealing a weapon, a controlled substance,
or stolen property; or
(b) A judge at first appearance has found that the person arrested cannot be released either on
recognizance or bond and therefore shall be incarcerated in the county jail.
(3) Each strip search shall be performed by a person of the same gender as the arrested person and on
premises where the search cannot be observed by persons not physically conducting or observing the search
pursuant to this section. Any observer shall be of the same gender as the arrested person.
(4) Any body cavity search must be performed under sanitary conditions.
(5) No law enforcement officer shall order a strip search within the agency or facility without obtaining
the written authorization of the supervising officer on duty.
(6) Nothing in this section shall be construed as limiting any statutory or common-law right of any person
for purposes of any civil action or injunctive relief.

OFFICE

GO-001-10 01/05/2021 01/05/2021
Title
BIAS BASED POLICING
I. PURPOSE
The purpose of this general order is to establish guidelines expressly prohibiting bias based policing.
II. DISCUSSION
Profiling, in itself, can be a useful tool to assist Deputies in carrying out their duties. Biased based profiling,
however, is the selection of individuals based solely on a common trait of a group. This includes but is not
limited to race, ethnicity, national origin, religion, age, gender, gender identity/expression, sexual orientation,
immigration status, disability, housing status, occupation, or language fluency.
The Volusia Sheriff’s Office (VSO) does not condone the use of biased based policing in its law enforcement
programs as it may lead to allegations of violations of constitutional rights of the citizens we serve,
undermines legitimate law enforcement efforts and may lead to claims of civil rights violations. Additionally,
biased based policing alienates citizens, fosters distrust of law enforcement by the community, and invites
media scrutiny, legislative action, and judicial intervention.
III. POLICY
It shall be the policy of the VSO to prohibit bias based profiling in all policing actions and contacts with all
citizens and visitors of Volusia County. It shall further be the policy to train VSO employees, take corrective
measures when necessary, and conduct a documented annual administrative review of the agency’s
practices including citizen concerns.
Deputies shall focus on a person's conduct/behaviors or other specific suspect information, rather than race,
ethnicity, national origin, religion, age, gender, gender identity/expression, sexual orientation, immigration
status, disability, housing status, occupation, or language fluency. Deputies must have reasonable suspicion
supported by specific articulated facts that the person contacted regarding their identification, activity, or
location has been, is committing, or is about to commit a crime or is currently presenting a threat to the safety
of themselves or others.
IV. PROCEDURE
A. PROHIBITIONS
1. Biased based policing shall be prohibited, and includes, but is not limited to;
• Traffic contacts
• Field contacts
• Asset seizure and forfeiture efforts
B. TRAINING

1. Sworn personnel shall receive initial training during New Deputy Training in bias issues including
the legal aspects.
2. Sworn personnel shall complete annual refresher training in bias issues, including the legal
aspects and updates and one or more of the following areas:
• Field contacts
• Traffic stops
• Searches
• Asset seizure and forfeiture
• Interview techniques
• Ethics
• Cultural diversity
• Discrimination
• Community policing
C. DISCIPLINE
1. If an employee is found to be in violation of this policy, corrective measures shall be taken to
ensure that Bias Based Profiling does not occur. Those corrective measures shall be in
accordance with general order GO-026-01 Disciplinary Procedures.
2. General order GO-026-02 Standards of Conduct sections listed below shall be applied to violations
of this general order:
• Tortious Acts
• Misdemeanor Injurious to the VSO
• Commission of Felony
3. The above violations are all subject to dismissal. However, every effort will be made to provide
remedial training and progressive discipline. Each case and its circumstances will be
independently reviewed.
D. ADMINISTRATIVE REVIEW
1. The Professional Compliance Unit with assistance from Internal Affairs shall conduct a
documented annual administrative review of agency practices including citizen
concerns/complaints and any corrective measures taken.
V. ACCREDITATION STANDARDS
• 1.2.9

OFFICE

GO-001-13 01/05/2021 None
Title
CONSULAR NOTIFICATIONS AND DIPLOMATIC IMMUNITIES
I. PURPOSE
The purpose of this general order is to provide guidance to members of the Volusia Sheriff's Office (VSO)
when dealing with persons or property with varying degrees of immunity or inviolability.
II. DISCUSSION
During the course of their duties, members of the VSO may have contact with persons claiming immunity
from detention, arrest, or search/seizure of their person and property.
United States Code, Title 22, Foreign Relations and Intercourse grants varying degrees of immunity or
inviolability to persons associated with diplomatic missions and consular posts.
Personnel of international organizations, such as the United Nations, have been granted immunities or
personal inviolabilities of varying degrees by treaties between the United States and other nations, as well
as by United States legislation.
Improper handling of persons with immunities or their property could result in international incidents and
detrimentally affect the relationships between the United States and other nations. This general order gives
guidelines and procedures for handling claims of immunity or inviolability.
III. POLICY
It shall be the policy of the VSO to treat all persons claiming immunity/inviolability with the greatest respect
possible given the situation and to comply with all immunities and inviolabilities to which the persons are
entitled.
IV. DEFINITIONS
Consular Mission Personnel – are categorized into the following groups:
• Consular officers
• Consular employees
• Consular service staff
• Honorary consuls
Diplomatic Mission Personnel – are categorized into the following groups:
• Diplomatic Agents (and family members)
• Members of Administrative and Technical Staff (and family members)
• Members of Service Staff

Family Members – Members of the household to include spouses, children until the age of 21 (until the age
of 23 if they are full-time students at an institution of higher learning), and such other persons expressly
agreed to by the United States Department of State in extraordinary circumstances.
Immunity – A legal barrier which precludes courts from exercising jurisdiction over cases against persons
who enjoy it. Immunity in no way releases such persons from the duty, embodied in international law, to
respect the laws and regulations of the nation they are within.
International Organization – Organizations such as the United Nations, International Monetary Fund, the
World Bank, and the Organization of American States.
Official Acts Immunity – Official Acts Immunity pertains to numerous different circumstances. No law
enforcement officer, State Department officer, or diplomatic mission or consulate is authorized to determine
whether an incident constitutes an official act. A claim of official acts immunity may only be resolved by the
court with subject matter over the alleged crime.
Personal Inviolability – Generally precludes handcuffing, arrest, or detention in any form and forbids
authorities from entering the residences, automobiles, or other property of persons who enjoy personal
inviolability.
State Department – For the purposes of this general order, the term State Department means the United
States State Department.
V. PROCEDURE
A. CONSULAR NOTIFICATION OF DETENTION OR ARREST OF FOREIGN
NATIONALS
1. Anytime a Deputy detains or arrests a foreign national, whether or not the person is legally in the
United States, the foreign national shall be advised they have the right to consular notification and
assistance. The United States maintains agreements with certain nations requiring consular
notification if one of their citizens is arrested or detained. The advisement to the person when the
consular notification is at the person’s discretion and when notification is mandatory is provided,
in English and Spanish translations, is in Attachment B.
2. For the purpose of consular notification:
• A traffic stop does not constitute a detention.
• A short investigation or information gathering for a report at the location of an incident does
not constitute a detention.
3. The US Department of State maintains an Internet website (See reference section, below) with
the steps to follow when a foreign national is arrested or detained, including:
• Consular Notification and Access Manual
• A list of countries where consular notification of arrest or detention of one of their citizens is
mandatory;
• Consular notification flow chart
• Contact information for foreign embassies and consulates;
• Consular notification statements in many languages
4. The US Department of State Consular Notification and Access maintains a business hours
telephone number at (202) 485-7703. The Department of State Operations Center may be
contacted for urgent inquiries outside normal business hours at (202) 647-1512.
5. The Deputy arresting or detaining the foreign national is responsible for the following:
a. The Deputy shall contact Central Communications and ascertain if notification of the foreign
national’s consulate is mandatory.
b. The Deputy shall request Central Communications to notify the foreign national’s nearest
consulate of their arrest or detention, when the notification is mandatory or when the foreign
national so requests.
(1) Central Communications shall note the results of the notification in CAD.

c. The Deputy shall document the arrest or detention in an incident report to include the
following:
• The foreign national was advised of their right to consular notification.
• Whether consular notification was made.
• If notification was made, whether it was mandatory or at the foreign national’s request.
• If notification was made, which consulate was notified, date and time of notification, and
who was notified.
6. Any information pertaining to a foreign national’s applications for asylum in the United States or
elsewhere shall not be disclosed to the foreign national’s consulate or government.
7. CONSULAR ACCESS TO DETAINED FOREIGN NATIONALS
a. Should the foreign national wish to communicate with their consular officer or a consular
officer communicate with their national, the Deputy shall afford the parties the opportunity to
communicate.
B. CONSULAR NOTIFICATION OF DEATH OF FOREIGN NATIONALS
1. The Deputy investigating the death of a foreign national shall ensure the nearest consulate of the
deceased’s country is notified of the death.
C. The US Department of State’s website (hyperlink in the references section below)
maintains contact information for foreign embassies and consulates. CONSULAR
NOTIFICATION OF ACCIDENTS INVOLVING FOREIGN SHIPS OR AIRCRAFT
1. In the event a Deputy handles an accident involving a ship or aircraft registered in a foreign
country, they shall ensure the nearest consulate of the country of registration is notified without
delay.
D. HANDLING INCIDENTS INVOLVING PERSONS CLAIMING IMMUNITIES
1. A Deputy may come into contact with a person claiming immunity or personal inviolability while
performing their duties. The Deputy shall be cognizant that the person, once their status has been
verified through the State Department, is an official representative of a foreign government and
shall afford them the maximum degree of respect possible under the circumstances. It is possible
for the manner in which the Deputy handles the incident to have a direct bearing on the treatment
of United States diplomatic or consular personnel abroad.
2. The Deputy’s primary concern is for the protection of life and the safety of persons involved in the
incident. In emergency circumstances involving self-defense of the Deputy, defense of other
persons, or where public safety is in imminent danger, reasonable constraints may be applied to
any person claiming immunity, including patting down for weapons or handcuffing the person. The
Deputy shall follow VSO general orders on the Use of Force, Search and Seizure, and Restraints.
3. Once the incident is under control, the Deputy shall advise the person claiming immunity that they
will be detained until their identity and level of immunity can be confirmed and request the person’s
State Department issued identification card. The Deputy may use other forms of identification
proffered by the person, in the event the person claims to not have or not have in their possession
a State Department issued identification card.
a. Not all persons having immunity are issued identification cards by the State Department.
Additionally, they may not have yet received their identification card.
b. The State Department issued identification card will have a brief statement of the person’s
criminal immunities on the back, but does not list the person’s inviolability.
4. The Deputy shall have Central Communications contact the State Department or the United States
Mission to the United Nations and verify the person’s immunity status. The State Department will
provide the immunity status of the person and when requested the person’s inviolability.
5. The Deputy shall ensure their supervisor is notified of the incident.
6. The Deputy shall govern their handling of the person based upon the person’s level of immunity.
7. Arrest immunity:

a. When it is verified a person being detained or restrained is verified to have immunity from
arrest, the person shall cease to be detained or restrained, as soon as possible, given the
circumstances of the incident.
b. When it is verified a person does not have immunity from arrest, the person shall be handled
in accordance with VSO general orders.
8. Levels of personal inviolability are listed below. The Deputy shall be aware this is a general list
and agreements between the United States and the person’s sending nation may give the person
greater personal inviolability than listed. The State Department shall be contacted when any
questions of inviolability arise prior to the person or articles being searched, other than a pat down
for weapons in an exigent situation. Central Communications maintains a list of contact telephone
numbers for the State Department.
a. Diplomatic Agents (and family members):
• They may not be searched, but may be patted down for weapons, when officer safety
warrants in exigent circumstances.
• Their personal property may not be searched.
• Their vehicle may not be entered or searched.
• Their residence may not be entered or searched.
• The family members, if verified to be United States nationals, and their personal
property may be searched in accordance with search and seizure statutes.
b. Diplomatic mission members of administrative and technical staff (and family members):
• They may not be searched, but may be patted down for weapons when officer safety
warrants in exigent circumstances.
• Their personal property may not be searched.
• Their vehicle may not be entered or searched.
• Their residence may not be entered or searched.
• When verified they are nationals of the United States, legal permanent residents of the
United States, or foreign nationals permanently resident in the United States, then their
personal property may be searched in accordance with search and seizure statutes.
c. Diplomatic mission members of service staff:
• They may be searched in accordance with search and seizure statutes.
• Their personal property may be searched in accordance with search and seizure
statutes.
d. Consular officers:
• They may not be searched, but may be patted down for weapons when officer safety
warrants.
statutes.
e. Honorary Consuls:
statutes.
f. Consular employees:
statutes.
g. Consular service staff:
statutes.

9. All incidents involving a person with arrest immunity or personal inviolability shall be thoroughly
documented in an incident report.
10. Should probable cause be developed that the person with arrest immunity committed a felony or
crime of violence, a complaint affidavit shall be completed, also.
11. The Deputy writing the report is responsible for ensuring the report and complaint affidavit (if any)
are faxed to:
• The State Department at 202-895-3613, for incidents involving diplomatic and consular
personnel and personnel of international organizations other than the United Nations.
• The United States Mission to the United Nations at 212-415-4162, for incidents involving
United Nations Personnel.
E. TRAFFIC LAW ENFORCEMENT
1. The Deputy enforcing traffic laws may find a person stopped for a traffic offense claiming immunity.
A traffic stop and issuance of a citation for a traffic law violation does not constitute an arrest or
detention for the purposes of a person claiming immunity. The Deputy may issue citations to a
person with immunity.
a. A person with immunity from arrest is not required to sign a citation. The Deputy shall request
the person with immunity sign the citation.
b. For citations which do not require a mandatory court appearance, the person shall be given
the options of paying the citation or obtaining a waiver of immunity to contest the charge in
court.
c. For citations requiring a court appearance, advise the person the citation will be forwarded to
the State Department, who may request an express waiver of immunity from the person’s
sending nation for the person to appear in court.
2. The Deputy issuing a citation to a person with immunity shall document the circumstances in an
incident report.
3. The Deputy shall be responsible for reporting the incident by telephone to the State Department
at 202-895-3521 (during business hours) or 202-647-7277 (after business hours).
4. DRIVING UNDER THE INFLUENCE
a. Deputies may encounter persons claiming immunity in actual physical control of a vehicle,
while impaired from alcoholic beverages or chemical substances.
b. Deputies shall advise the person claiming immunity that they will be detained until their
identity and level of immunity can be confirmed and request the person’s identification card
and driver’s license issued by the State Department.
c. Deputies shall verify the person’s immunity and driver’s license statuses with the Department
of State or the United States Mission to the United Nations through VSO Communications.
d. When it is verified the person has immunity from arrest the Deputy shall:
(1) Offer the person the opportunity to take the standardized field sobriety tests, as outlined
in general order GO-061-06 DUI Enforcement Program. The person may not be
compelled to perform field sobriety tests.
(2) If the Deputy has a reasonable belief the person is too impaired to safely operate the
vehicle, the person shall not be allowed to take physical control of the vehicle. The
public’s safety and the personal safety of the person are paramount. The Deputy may:
• Summon or allow the person to summon a non-impaired person, such as a friend
or relative, to take responsibility for the person and their vehicle.
• Arrange for or allow the person to make arrangements for taxi-cab service.
• With supervisor approval and agreement of the impaired person, transport the
person to a safe location.
(3) The person’s vehicle may not be searched, or towed, except the vehicle may be towed
the distance necessary to prevent the vehicle from obstructing traffic or endangering
public safety.

(4) The Deputy shall complete an incident report and notify the State Department of the
incident at 202-895-3521 (during business hours) or 202-647-7277 (after business
hours) prior to the end of their tour of duty.
F. IDENTIFICATION CARDS ISSUED BY THE STATE DEPARTMENT AND THE
UNITED STATES MISSION TO THE UNITED NATIONS
1. PERSONS ISSUED IDENTIFICATION CARDS
a. The State Department Office of Protocol and the United States Mission to the United Nations
issue identification cards to foreign government personnel entitled to immunity. The
identification cards have colored borders associated with the individual’s position.
(1) A blue border indicates the individual is:
• A diplomatic officer accredited to the United States or the United Nations.
• A family member of a diplomatic officer accredited to the United States or the
United Nations.
(2) A green border indicates the individual is:
• A member of an embassy’s administrative and technical staff.
• A family member of an embassy’s administrative and technical staff member.
• A member of an embassy’s service staff.
(3) A red border indicates the individual is:
• A career consular officer.
• A career consular employee.
• A consular officer/employee with which the United States has special agreements.
• A family member of a consular officer/employee with which the United States has
special agreements.
• An honorary consular officer.
2. IDENTIFICATION CARD DESCRIPTION
a. The identification cards are 3 ¾ inches by 2 ½ inches in size.
(1) The front of the card contains the following:
• Colored border, as described above
• Photograph of the person issued the card
• Identification number
• Mission and its city and state location
• Person’s name and title
• Person’s date of birth
• Expiration date
• United States Department of State seal
The back of the card contains:
• A brief statement of the persons criminal immunity
• The person’s signature
3. OTHER STATE DEPARTMENT ISSUED IDENTIFICATION
a. The State Department also issues driver’s licenses and non-driver identification cards. These
cards do not list immunities on them and do not provide conclusive proof of a person’s status.
G. DIPLOMATIC MISSIONS AND IMMUNITIES
1. Diplomatic missions are traditionally the principal communication link between the United States
and the mission’s nation. Staff of diplomatic missions are afforded the highest level of privileges
and immunities in order that they may effectively perform their important duties. Members of
diplomatic missions have been categorized, with each category having different privileges and
immunities.

2. Diplomatic agents are the ambassadors and other diplomatic officers who generally deal directly
with the United States on behalf of their accrediting nation. They and their family members enjoy
complete personal inviolability and the greatest immunities from criminal and civil jurisdiction.
• They may not be handcuffed, detained, or arrested except in extraordinary circumstances.
Neither their property, vehicles, nor residences may be entered or searched. They enjoy
complete immunity from criminal jurisdiction for any offense, unless their sending nation
grants a waiver of their immunity.
• They enjoy complete immunity from providing evidence as witnesses, and cannot be forced
to give testimony.
• They are immune from civil suits except in connection with real property transactions not
conducted on behalf of the mission, in connection with any role played as executor for or heir
to an estate being distributed in the United States, in connection with professional or
commercial activities outside the scope of their official duties, or counter suits when they have
been the initiating party in the original suit.
3. Members of the administrative and technical staff perform tasks critical to the inner workings
of the mission. They and their family members enjoy complete personal inviolability and the same
immunity from criminal jurisdiction, as diplomatic agents.
• They may not be handcuffed, detained, or arrested except in extraordinary circumstances.
Neither their property, vehicles, nor residences may be entered or searched. They enjoy
complete immunity from criminal jurisdiction for any offense unless their sending nation grants
a waiver of their immunity.
• They enjoy complete immunity from providing evidence as witnesses, and cannot be forced
to give testimony.
• They enjoy immunity from civil suits in connection with their official duties, only. Family
members enjoy no civil immunity.
4. Members of service staff perform less critical support tasks for the mission.
• They have immunity while performing official acts.
• They have no personal inviolability, and no inviolability of property.
• They have no immunity from providing evidence as witnesses.
• Their family members enjoy no privileges or immunities.
5. Members of diplomatic missions, other than diplomatic agents, who are United States nationals,
legal permanent residents in the United States, or foreign nationals permanently resident in the
United States enjoy no privileges or immunities, this includes family members of diplomatic agents.
6. The United States has special bilateral agreements with certain countries granting all staff
members of that country's diplomatic mission the same immunities of the diplomatic agent.
7. Persons on short-term official duty with diplomatic missions ordinarily do not enjoy any privileges
or immunities.
8. The members of a diplomatic mission having immunities or personal inviolability may not waive
these privileges. However, the nation sending the individual to the United States can waive the
individual’s immunities or personal inviolability.
H. CONSULAR POSTS AND IMMUNITIES
1. Consulate personnel perform functions of principal interest to their respective countries, such as:
• Issuing travel documents
• Attending to difficulties of their own countrymen in the United States
• Generally promoting the commerce of their respective country within the United States
2. Consular officers are recognized by their nation and the United States as fully authorized to
perform the broad array of formal consular functions. They have only official acts or functional
immunity for criminal and civil matters, and their personal inviolability is limited:

• They may be arrested for felony offenses by a warrant issued from a competent judicial
authority.
• They may be prosecuted for misdemeanor offenses, but remain at liberty pending trial or
disposition of the charges.
• Their property is not inviolable.
• They are not required to provide evidence as witnesses in matters involving their official
duties, nor provide expert witness testimony on the laws of their sending country.
3. Consular officer family members do not have any immunity or personal inviolability, unless their
nation has a bilateral agreement with the United States.
4. Consular employees perform administrative and technical support for the consular post. They
have Official Acts Immunity and immunity from providing evidence as witnesses only in cases
relating to official acts. They have no personal inviolability. Their family members have no
immunities or personal inviolability.
5. Consular Service Staff have immunity from providing evidence as witnesses in cases relating to
official acts. They have no other immunities or personal inviolability. Their family members have
no immunities or personal inviolability.
6. Consular employees and service staff who are United States nationals, legal permanent residents
of the United States, or permanently resident in the United States have no immunities or personal
inviolability.
7. Honorary consuls are United States citizens or permanent resident aliens performing consular
services on a part-time basis. They have Official Acts Immunity and immunity from providing
evidence as witnesses in cases regarding official acts. They do not have personal inviolability.
They may be arrested pending trial. Their family members have no immunities or personal
inviolability.
8. The United States has special bilateral agreements with certain countries granting consulate
staff members, who are not United States nationals, legal permanent residents of the United
States, or permanently resident in the United States privileges and immunities approximating
those of diplomatic agents.
9. Persons on short-term official duty with consular posts ordinarily do not enjoy any privileges or
immunities.
10. The members of a consular post having immunities or personal inviolability may not waive these
privileges. However, the nation sending the individual to the United States can waive the
individual’s immunities or personal inviolability.
I. INTERNATIONAL ORGANIZATION PERSONNEL AND NATIONAL MISSIONS
TO SUCH ORGANIZATIONS
1. Personnel of international organizations generally have only Official Acts Immunity and do not
have personal inviolability, provided by United States Legislation. However, the Secretary General
of the United Nations, all Assistant Secretaries General of the United Nations, Principal Resident
Representatives of the International Monetary Fund and the World Bank, and some senior officials
of the Organization of American States secretariat enjoy the immunity and inviolability of a
diplomatic agent.
2. Personnel of national missions to international organizations. The United Nations and the
Organization of American States have their headquarters in the United States. Most member
states maintain permanent missions, located within the United States, to the organizations.
Members of the missions are accredited to the international organization and not the United States,
but their members’ immunities or personal inviolabilities are generally similar to those of members
of diplomatic missions that are accredited to the United States. The assignment of immunities or
personal inviolability is generally based on the functions the member performs. The most senior
members of the missions to international organizations have immunities and personal inviolability
equivalent to diplomatic agents, while other members have only Official Acts Immunity and no
personal inviolability.

3. Short term official visitors from other nations to the United Nations or international conferences
convened by the United Nations may have immunity and personal inviolability equal to diplomatic
agents.
J. WAIVER OR TERMINATION OF IMMUNITY OR EXPULSION
1. A thorough investigation and documentation are essential to obtaining a waiver of immunity or
expulsion of an individual with immunity.
2. WAIVER OF IMMUNITY
a. Diplomatic and consular immunities are intended to benefit the diplomatic mission or consular
post of the foreign government or international organization. They are not intended to benefit
the individual. The individual does not own their immunity and it may be waived in whole or
in part by the individual’s sponsoring government.
b. The State Department’s policy is to request a waiver of immunity in every case in which the
prosecutor advises that they would prosecute an individual except for immunity issues.
3. TERMINATION OF IMMUNITY
a. Criminal immunity precludes the courts from exercising jurisdiction over the individual with
immunity, regardless whether the incident occurred before or during the period the individual
has immunity. Except for Official Acts Immunity, which exists indefinitely, criminal immunity
expires upon the termination of the diplomatic or consular tour of the individual with the
immunity.
(1) Obtaining an arrest warrant could allow the arrest and prosecution of an individual for
a non-official act criminal offense, after the individuals criminal immunity has expired.
(2) The entry of the arrest warrant in the National Crime Information Computer (NCIC)
could prevent the individual from re-entering the United States.
4. EXPULSION
a. When an individual with immunity is believed to have committed a serious offense (any felony
or crime of violence) and the sponsoring nation has refused to waive the individual’s immunity,
the State Department may expel the individual. Requiring the departure of a person who has
immunity is an extreme diplomatic tool and is only used after the most careful consideration
to ensure that the United States is not perceived as having acted in an arbitrary, capricious,
or prejudiced manner.
b. Upon the individual’s departure from the United States, the State Department will request law
enforcement issue an arrest warrant for the individual, so the individual’s name will be entered
into N.C.I.C.
K. ARCHIVES AND OFFICIAL DOCUMENTS
1. The archives and official documents of a diplomatic mission or consular post are inviolable at all
times, wherever they may be. The consular archives and documents of a consular post headed
by an honorary consular officer are inviolable provided they are kept separate from other papers
and documents of a private or commercial nature not related to consular functions or persons
working with the consular officer.
VI. REFERENCES
• Advisements of Right to Consular Notification
• Diplomatic and Consular Privileges and Immunities from Criminal Jurisdiction
• US Department of State: Consular Notification and Access
• US Department of State Bureau of Consular Affairs

OFFICE

GO-001-14 01/05/2021 None
Title
RAPID-ID DEVICE (RIDD)
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for the issuance, training and use
of the Rapid-ID Device.
II. DISCUSSION
The Rapid ID Device (RIDD) is a handheld, wireless or tethered scanning device that communicates to the
Florida Department of Law Enforcement (FDLE) Rapid ID system. The device checks two fingerprints
obtained in the field from subject/suspects against wanted persons data and can provide positive
identification and a criminal history if electronic fingerprints of the subject/suspect exist in Florida’s criminal
master fingerprint file system. The devices are also capable of providing confirmation regarding the need to
collect a DNA sample in the courtroom post-adjudication.
The issuance and use of the RIDD is intended to provide members with a specialized tool to assist in the
identification of individuals under appropriate circumstances.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to utilize RIDD in a variety of circumstances to assist in
the overall law enforcement mission, but to do so with awareness and adherence to specific requirements
and guidelines for its use as provided herein. Further, it is the policy of the VSO that only those deputies
trained in its use and who demonstrate documented proficiency in its application be authorized to utilize a
RIDD.
IV. PROCEDURE
A. RESPONSIBILITIES & ADMINISTRATION
1. Authority to issue or approve RIDD to qualified members shall be vested in the deputy’s respective
Division Chief, or designee.
2. Only devices which conform to the standards as set forth by the FDLE will be approved for use.
3. The Training Section Captain shall be responsible for overseeing the development and
administration of the training process for assuring RIDD proficiency of both instructors and
operators. This shall include:
a. Ensuring that lesson plans and any necessary forms are developed based on manufacturer’s
recommendations, FDLE guidelines and appropriate legal mandates.
b. Maintaining training records
c. Reviewing and revising all applicable training criteria on an as needed basis.

d. Designating RIDD training coordinators who will be responsible for:
• Ensuring that proficiency training is received by each user
• Ensuring that training is documented and forwarded to the Training Section.
4. The Director of Information Technology (IT) will be responsible for the installation of applicable
hardware and software and subsequent configuration of the user’s MDC. The IT Director will also
issue the RIDD to the authorized end user and will track the issue of the device for required
accountability. All repairs and replacement of damaged or non-functional equipment will follow the
guidelines as established for MDCs (refer to general order 82.7 MDC Use and Administration).
5. Agency supervisors will be responsible to ensure members are compliant with these guidelines
and procedures for the use and maintenance of the RIDD.
6. Guidelines cannot encompass every possible application for the use of a RIDD, so deputies should
keep in mind the principles and guidelines set forth hereinafter to assist them in deciding whether
the device may be used under particular circumstances and, if so, what requirements must be
met.
7. Deputies are expected to be able to articulate, based on these guidelines, training, experience,
and assessment of the circumstances, how they determined that deployment of the RIDD was
justified under the particular circumstances.
B. ISSUANCE AND TRAINING OF THE RIDD
1. Rapid ID Devices shall be issued only to designated members that have completed agency
approved RIDD training and demonstrate proficiency in its use.
2. Training shall include legal considerations, reporting requirements, practical hands on application
and requirements for use of the device under various circumstances. Other issues may be
addressed as deemed appropriate by the Training Section Commander.
C. GUIDELINES FOR USE OF THE RIDD
1. GENERAL
a. The RIDD may be used in situations where the subject to be fingerprinted has given knowing
and willing voluntary consent or permission for the deputy to use the device. This may include
consent given during lawful encounters, i.e. traffic stops.
(1) As with other forms of consent, the consent can be limited or withdrawn at any point by
the subject.
(2) If consent is withdrawn, use of the RIDD is not authorized and its use must stop
immediately. Deputies shall not force or coerce anyone to submit to the scan.
b. The RIDD may be used in situations where the subject to be printed would otherwise be
required to give traditional fingerprint samples. Examples would include:
(1) Probable cause criminal arrest situations
(2) Required sentencing fingerprints for court
c. When the subject is issued a citation (if the citation requires fingerprint(s) to be affixed), RIDD
might be used to rapidly ensure the identity given by the subject matched their prints, since
proof of their correct identity is already in question and is the initial cause for placing the print
on the citation.
d. The RIDD shall only be used during the lawful performance of duty.
2. SUBPOENA
a. The RIDD may be used in situations where the use of the device has been specifically
authorized pursuant to a valid subpoena; however, if the subpoena is not for immediate
compliance, the subject should be allowed to appear for fingerprinting at the future time
indicated on the subpoena.
b. Deputies should be aware that the subject may be able to move to suppress the subpoena.
c. Failure to honor a subpoena for RIDD use will be addressed in court, as a contempt issue,
and will not be handled by attempting to force compliance via enforcement actions at the time
of the refusal to comply.

3. COURT ORDER
a. The RIDD may be used in situations where the use of the device has been specifically
authorized pursuant to a valid court order.
(1) Where a court order requiring the use has been obtained, reasonable and safe efforts
to gain compliance may be employed.
(2) Failure to comply may constitute contempt of court and may constitute obstruction of
justice.
(3) The actions of the deputy in this circumstance will be dictated by the specific
authorization in the Judge’s order.
4. NON-STANDARD USE
a. In all cases where Patrol is responsible for the entirety of a death investigation and the
Medical Examiner’s Office will not be contacted, the RIDD shall be used upon the victim. The
results will be documented in the incident report.
b. Use of the RIDD for random or generalized investigative or intelligence gathering, with no
focused case or other reason is not authorized. Special care shall be taken to ensure that
devices are not used for purposes that may lend themselves to the inference of improper
bias-based profiling.
c. Any specialized non-standard use of the RIDD shall require notification and authorization by
the deputy’s respective supervisor. If the supervisor is not available, the request will be
forwarded to the on–duty Watch Commander. E.g. Request from an outside agency to
fingerprint a suspect in custody (requesting agency must comply with the procedures set forth
in this policy).
D. RIDD LIMITATIONS
1. Deputies need to be mindful of the following limitations of the RIDD devices:
a. RIDD is not as accurate as a full ten-print submission since it only searches criminal
databases using fingerprints from the index and middle fingers.
b. RIDD only searches the databases of known Florida criminals and the FBI’s Repository for
Individuals of Special Concern (RISC).
c. Due to the various limitations associated with capturing fingerprints in the field, a “no match”
response from an RIDD should not be considered a positive biometric non-identification.
2. For a more thorough identification using fingerprints, the deputy should contact the Latent Print
Unit regarding a possible ten-print submission.
E. POSITIVE INDENTIFICATIONS
1. For each positive identification response (i.e. “hit”) received on a wireless RIDD, the Deputy will
be required to enter additional information for the transaction on the Mobile Data Computer (MDC).
This includes the following information:
a. Designation as to whether the positive identification resulted in an arrest.
b. A brief narrative describing the circumstances causing the RIDD to be utilized and the action
that was taken after the positive identification.
c. The case number associated with the arrest, if one was made.
F. DEPUTY SAFETY CONSIDERATIONS
1. Deputies shall be cognizant of the inherent risk that may be associated with the use of the RIDD,
which requires close contact with subjects/suspects. For this reason, members should consider
the necessity of a backup deputy’s presence prior to utilizing the device.

OFFICE

GO-001-15 01/05/2021 None
Title
LIMITED ENGLISH PROFICIENCY AND LANGUAGE ACCESS PLAN
I. PURPOSE
The purpose of this policy is to document established guidelines, consistent with Title VI of the Civil Rights
Act of 1964 and the Omnibus Crime Control and Safe Streets Act of 1968 for personnel to follow when
providing services to, or interacting with, individuals with Limited English Proficiency (LEP). In addition, this
policy establishes guidelines to ensure compliance with the Title VI “Safe Harbor” provision when determining
document translation needs.
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) recognizes the importance of effective and accurate communication
between its personnel and the community it serves. Language barriers can sometimes inhibit or even prohibit
individuals with Limited English Proficiency (LEP) from accessing or understanding important rights,
obligations, and services or from communicating accurately and effectively in difficult situations. Hampered
communication with LEP victims, witnesses, suspects, and community members can present the VSO with
safety, evidentiary, and ethical challenges. Ensuring maximum communication ability between law
enforcement and all segments of the community serves the interests of both.
III. POLICY
It shall be the policy of the VSO to take reasonable steps to provide timely, meaningful access to LEP persons
to the full law enforcement services and benefits it provides. The VSO shall provide, free of charge, language
assistance services to LEP individuals whom they encounter or whenever an LEP individual requests
language assistance services. Further, it shall be the policy of the VSO to inform and train its personnel on
the various language assistance resources that are available in order to assist them in providing services to
LEP persons.
All bilingual/multilingual members of the VSO who are called upon to provide such interpretive services based
on their respective secondary language(s) skills will provide such services as requested.
IV. DEFINITIONS
Bilingual – Refers to the ability to use two languages proficiently.
Interpretation – The act of listening to communication in one language (source language) and orally
converting it to another language (target language) while retaining the same meaning.
Language Access Plan Coordinator (LAPC) – The designated agency coordinator responsible for
coordinating and implementing all aspects of the agency’s Language Access Plan. Unless otherwise
designated by the Sheriff, the Law Enforcement Operations Division Chief shall function in this capacity.

Language Assistance Services – Oral and written language services needed to assist LEP individuals to
communicate effectively with staff, and to provide LEP individuals with meaningful access to, and an equal
opportunity to participate fully in the services, activities, or other programs administered by the agency.
Limited English Proficiency (LEP) – An individual whose primary language is not English and who has a
limited ability to read, write, speak, or understand English. NOTE: LEP individuals may be competent in
certain types of communication (e.g. speaking or understanding), but limited for other purposes (e.g. reading
or writing). Similarly, LEP designations are context-specific: an individual may possess sufficient English
language skills to function in one setting, but these skills may be insufficient in other situations.
Multilingual – Refers to the ability to use more than two languages proficiently.
Primary Language – An individual’s native tongue, or the language in which an individual most effectively
communicates. NOTE: Personnel should avoid assumptions about an individual’s primary language and
make every effort to ascertain the primary language to ensure effective communication.
Qualified Interpreter or Translator – An in-house or contracted translator or interpreter who has
demonstrated their competence to interpret or translate through court certification or is authorized to do so
by contract with the VSO or by approval of the Administrative Services Director. A qualified interpreter is
defined as one who is able to effectively, accurately, and impartially interpret, both receptively and
expressively, using any necessary specialized vocabulary. Family members or acquaintances are not
considered qualified interpreter, except on a temporary basis in exigent circumstances.
Sight Translation – Oral rendering of written text into spoken language by an interpreter without change in
meaning based on a visual review of the original text or document.
Translation – The replacement of the written text from one language (source language) into an equivalent
written text in another language (target language).
Vital Document – Paper or electronic written material that contains information that is critical for accessing
the Agency’s programs or activities, or is required by law.
V. PROCEDURE
A. VSO LANGUAGE ASSISTANCE: IDENTIFYING & NOTIFYING LEP
INDIVIDUALS
1. Employees will take reasonable measures to assist LEP persons. Those employees who have the
potential for direct contact/interaction with LEP persons during the delivery of VSO services should
first attempt to identify the primary language of the LEP person. Use of language identification
cards (e.g. “Language Identification Flashcard” available on intranet Agency Forms) invites LEP
persons to identify their language needs to personnel.
2. Signage: A notice shall be posted in all locations with a public reception/lobby in the most
commonly spoken languages stating that interpreters are available free of charge to LEP
individuals. Notification of the availability of translated forms and documents will also be posted.
In the case of illiteracy or languages into which written materials have not been translated, such
forms and documents will be read to LEP individuals in their primary languages.
3. Commanders with direct public access areas within their command shall ensure that the signage
is posted and visible to the general public.
B. CIVILIAN CALLS TO 9-1-1 (COMMUNICATION CALL CENTER)
1. EMERGENCY CALLS TO 9-1-1
a. When a call taker receives an emergency call and determines that the caller is a LEP person,
the call taker shall inform the LEP caller to the best of their ability, that they will find an
interpreter and keep the caller on the line.
b. The call taker will immediately use the existing 9-1-1 Language Line interpretation services
in accordance with established procedures in the Communications Standard Operating
Procedures Manual.
c. Once the interpreter has been connected the call taker shall follow standard operating
procedures used for all emergency calls for service.

d. The call taker shall note in the call that the caller is LEP and their language spoken; when
practical, notify the Shift Supervisor to ensure that a qualified bilingual deputy responds, if
available.
2. NON-EMERGENCY CALLS TO 9-1-1
a. When a call taker receives a non-emergency call and determines that the caller is a LEP
person, the call taker shall inform the LEP caller to the best of their ability, that they will find
an interpreter and keep the caller on the line.
b. The call taker will immediately use the existing 9-1-1 Language Line interpretation services
in accordance with established procedures in the Communications Standard Operating
Procedures Manual.
c. Once the interpreter has been connected, the call taker shall follow standard operating
procedures used for all non-emergency calls for service.
d. The call taker shall note in the call that the caller is LEP and their language spoken; when
practical, notify the Shift Supervisor to ensure that a qualified bilingual deputy responds, if
available.
3. DISPATCHING LEP CALLS
a. If there are no interpreters available within the district of the LEP caller, the dispatcher will
notify the Watch Commander to assign a qualified bilingual officer regardless of district to the
call, after notify the deputy’s supervisors of the need for an interpreter.
b. As a last resort, if there are no interpreters available to dispatch after a diligent review of
personnel and the Watch Commander has been notified, the dispatcher will then contact the
contracted Language Line Interpretation service directly to assist the deputy on scene with
the call.
4. COMMUNICATIONS SHIFT SUPERVISOR
a. The Shift Supervisor shall ensure the call is properly logged for tracking purposes whether
the call is an emergency or not. (Refer to the section Recording Data on Services Utilized
found below)
C. VSO PERSONNEL REQUESTING INTERPRETATION SERVICES FOR LEP
PERSONS
1. Communications will maintain a list of all qualified bilingual/multilingual resources including in-
house employees, language line, surrounding agencies’ resources, local business/community
resources, and a list of free-lance interpreters utilized by the Courts in the 7th Circuit.
2. RESPONDING PERSONNEL
a. Personnel in the field in need of interpretation services will attempt to identify the LEP
individual’s primary language. The Language ID Flashcard is available on the agency intranet
under Agency Forms/Secondary Language Access and shall be posted in each facility’s
public reception area. The deputy will advise Communications of the need for an interpreter
whether on an emergency or non-emergency call.
b. Use of in-house assets or any available bilingual on-call personnel will first be attempted. If
there are no interpreters available, then the deputy will contact the supervisor for approval to
use a contracted interpreter (via language line or in-person). Supervisors are given liberal
authority to approve the use of the interpretation services to facilitate communication in the
field.
c. Upon supervisory approval, the deputy will contact Communications for assistance. The
communications supervisor will then call the Language Line, or qualified interpreter, with the
nature of the assistance required and notify the officer of the estimated time of arrival. The
communications supervisor will ensure proper tracking of this request.
d. In exigent circumstances, personnel are to use the most reliable temporary interpreter
available, including family, friends, etc. in order to obtain timely assistance. Examples of such
circumstances may include the need to obtain descriptive information on a fleeing suspect or
identifying information of an injured person. However, once the emergency/exigent

circumstance has passed, all personnel will revert back to the general guidelines provided
herein.
e. In other than exigent circumstances, personnel should only use family, friends or bystanders
for interpreting in very informal, non-confrontational contexts, and only to obtain basic
information at the request of the LEP individual. Using family, friends, or bystanders to
interpret could result in a breach of confidentiality, a conflict of interest, or an inadequate
interpretation. Barring exigent circumstances, personnel should not use minor children to
provide interpreter services.
D. CONTRACTED IN-PERSON INTERPRETATION SERVICES
1. Contracted in-person interpretation services shall be available to all personnel when interacting
with LEP individuals. Communications will be the central conduit for connecting personnel in the
field to an appropriate interpreter.
2. Personnel who believe they need this service while conducting an investigation will consult with
their immediate supervisor. If the supervisor concurs, the deputy/detective will contact the
communications supervisor and provide the communications supervisor with the detective/deputy
name, DID, contact phone number, supervisor’s name and the language of the LEP person and
exact location where the interpreter is expected.
3. The Communications supervisor will contact the contracted interpreter and relay all information.
These services are for non-emergency investigations and are in addition to the current emergency
911 Language Line interpreter services for emergency services.
4. The Communications supervisor will obtain an estimated time of arrival for the interpreter before
ending the call and notify the deputy/detective. The in-person interpreter should be on location no
more than two-hours (2hrs) from the time of notification.
E. UPON ARRIVAL OF CONTRACTED IN-PERSON INTERPRETERS
1. Upon the arrival of the interpreter, the deputy/detective will examine the interpreter’s employee
identification and record the interpreter’s name and company affiliation on the investigative report
along with the interpreter’s arrival and departure times.
2. Agency personnel will ask all questions through the interpreter. All language interpreter services
will adhere to established confidentiality clauses.
3. Under no circumstances will an interpreter independently question or converse with a LEP
individual. The interpreter’s role is strictly to serve as a neutral third party, taking care not to insert
their perspective into the communication between the parties.
4. If the deputy/detective believes that there is any conflict of interest/bias, the deputy shall consult
with their immediate supervisor. The supervisor will decide if another interpreter is warranted. If
this should occur, the officer’s supervisor will advise the communications supervisor to have
another interpreter respond and submit a memorandum to the agency’s Language Access Plan
Coordinator (LAPC) and make a note via the Watch Commanders Report on the intranet.
F. INTERROGATION, INTERVIEWS, AND COMPLAINTS
1. CRIMINAL INTERROGATIONS AND CRIME WITNESS INTERVIEWS
a. These scenarios potentially involve statements with evidentiary value upon which a witness
may be impeached in court. As such, accuracy is a priority. Moreover, failure to protect the
rights of LEP individuals during arrests and interrogations presents risks to the integrity of the
investigation. Personnel must recognize that miscommunication during interrogations or
witness interviews may have a substantial impact on the evidence presented in any related
criminal prosecution.
b. A qualified interpreter shall be used for any interrogation or taking of a formal statement where
the suspect or witness’ legal rights could be adversely impacted.
c. This interrogation, or taking of a formal statement, will be recorded and preserved as case
evidence. Use of the contracted Language Line resources or in-person interpreters approved
through the Circuit Court, as coordinated through Central Communications, will be utilized for
this purpose. In-house interpreters will NOT be utilized during criminal interrogations and
crime witness interviews.

d. A copy of the recorded interpretation will be secured from Central Communications by the
respective detective and submitted to Evidence as part of the case file.
2. MIRANDA WARNINGS
a. Miranda warnings and all other vital written materials will be available to the suspect or
witness in their primary language. In the case of a language into which forms have not been
translated and in the case of illiteracy, forms will be read to the suspect or witness in their
primary language using a qualified interpreter, either via Language Line, or in-person
contracted interpreters.
3. COMPLAINT PROCEDURES FOR LEP PERSONS
a. Any LEP individual who wishes to file a complaint with the VSO regarding language access,
or the discharge of law enforcement duties, shall be provided with the secondary language
complaint form. If the secondary language is not one in which documents have been
translated, the LEP person will be provided with contracted in-person interpretive service or
a VSO authorized in-house interpreter not involved in the complaint to assist in completing
the forms and throughout the process to ensure a complete understanding.
G. ACCESSING DOCUMENT TRANSLATION SERVCES
1. IDENTIFICATION AND TRANSLATION OF VITAL DOCUMENTS
a. The LAPC will be responsible for classifying all agency forms and documents as vital or non-
vital, and determining into what languages the vital documents should be translated. This
determination will be based in part on demonstrated need/volume of the particular secondary
language of LEP persons and will be in accordance with the DOJ Guidelines ensuring
adherence to Title VI, “Safe Harbor” mandates.
b. The classification of a document as “vital” depends upon the importance of the information or
service involved and the consequence to the LEP person if the information in question is not
provided accurately or in a timely manner.
c. Documents classified as “vital” fall into two broad categories:
(1) Specific communication regarding a case or matter between an individual and the
respective Division/Section, and
(2) Documents primarily geared towards a broader audience or the public in general.
d. The determination of what documents are considered “vital” is left to the discretion of the
LAPC. In addition, the respective Division Commander or designated POC for a particular
case will consult with the LAPC.
e. If a document is lengthy and contains both vital and non-vital information, other forms of
providing meaningful access may be used. For example, providing a sight translation by a
qualified interpreter of certain vital documents may be acceptable under some circumstances.
2. REQUESTS BY OTHER UNITS FOR DOCUMENT TRANSLATION:
a. Although the LAPC functions as the conduit for document translation, all personnel shall have
access to this service through the following procedures:
(1) Commanding Officers: Should a Commanding Officer identify a need for a specific
document or form to be translated within their area of command, a memorandum shall
be forwarded to the LAPC. The respective Section POC, in consultation with the
respective Commanding Officer is responsible for determining how the contents of a
case/matter-specific vital document is conveyed to an LEP individual.
(2) Translation of Investigative Documents: Should a detective need a note, letter, or
other document translated for an investigation, a memorandum will be forwarded to the
Investigative Services Commander, or respective District Commander, with a copy of
the original note, letter or other document to be translated.
H. IN-HOUSE INTERPRETIVE RESOURCES & SERVICES
1. The VSO will continue in its attempts to recruit bilingual employees.
2. A searchable on-line list of all bilingual/multilingual employees will be maintained in the on-call
resource section of the intranet and maintained by Central Communications. This list will provide:

a. Respective non-English languages
b. General level of proficiency in both oral and written interpretive ability, as determined by
established testing/assessment procedures. (The VSO will work with the local Colleges,
Universities (e.g. Rollins) to provide tools to measure proficiency needed for qualified
interpreters)
c. Assignment, shifts and contact information.
3. As much as is operationally practicable, bilingual capabilities and area language assistance needs
of the community will be considered in determining assignments and dispatching.
I. COMPETENCY OF QUALIFIED INTERPRETERS
1. VSO personnel identified as bilingual who are willing to act as VSO authorized in-house
interpreters, will have their language skills assessed, using a structured assessment tool and shall
be reviewed by qualified professional interpreters as selected by the LAPC.
2. For contracted interpretation services, the VSO will utilize qualified interpreters from the list of
interpreters provided by the local Court Interpretive Services Liaison.
3. The LAPC will monitor the agency’s use of authorized agency interpreters to ensure that adequate
and qualified services are maintained.
4. The VSO continually strives to develop in-house secondary language resources by hiring
personnel with specific language skills.
J. RECORDING DATA ON SERVICES UTILIZED
1. In addition to reports on services utilized through Language Line, VSO personnel will track all
contacts, both emergency and non-emergency, with LEP persons for which assistance is
requested/needed.
2. The information tracked will include:
a. Nature of the call
b. Language requested
c. Source of assistance provided, e.g. in-house bilingual personnel, language line, contracted
qualified interpreter.
d. Length of time in-house bilingual personnel spent with the LEP individual and any costs
associated with contracted interpreters.
e. Type of assistance provided, e.g. Call-taker, in the field face-to-face, walk-up at District,
Central Records, Operations, etc.
3. Information will be tracked via the agency’s automated Records Management System (RMS) and
will be included in the agency’s monthly administrative reports; this data will be summarized in the
annual report and submitted to the LAPC and Command Staff for annual review and identification
of any additional modifications or actions that may be necessary to accommodate
shifting/emerging language service needs as they arise. The department will provide personnel
with specific instruction on how to document LEP contacts in RMS.
4. Utilizing the administrative reporting system will enable command staff to track and respond to
individual Districts and service areas independently and identify specific geographic areas of
populations with specific LEP service needs.
5. POINT OF CONTACT
a. Each District Commander or designee will function as the point of contact to ensure agency
LEP services are being provided and tracked and to oversee the training and utilization of
bilingual personnel within their District.
K. REVIEWING & ASSESSING LEP SERVICE NEEDS
1. Assessing language service needs begins with the four-factor analysis:
a. The number or proportion of LEP persons encountered within the jurisdiction, district, etc.,
including seasonal, tourism or other variations;
b. The frequency of contact with LEP individuals;

c. The nature and importance of the various types of encounters with LEP persons;
d. The resources available to the agency and costs associated with providing language
services.
2. While all law enforcement activities are important, the purpose of the analysis allows the agency
to first prioritize the types of language services identified and to ensure that appropriate language
assistance resources are promptly available when and where most needed.
3. The VSO has a designated Language Access Plan Coordinator (LAPC) responsible for facilitating
and implementing all aspects of the agency’s Language Access Plan. The LAPC works with other
points of contact throughout the agency to ensure that the basic framework of the agency’s LEP
language assistance services provide meaningful access to LEP persons. The LAPC also provides
recommendations for modifications to the plan as needed.
4. The LAPC will be responsible for:
a. Collecting individual school census data from the school board.
b. Assessing all available demographic/census data (i.e. Volusia County Growth Management,
District School Board, US Census, etc.),
c. Reviewing language access services utilization data tracked by the agency (RMS and
administrative reporting system),
d. Consulting with community-based organizations, as well as local institutions of higher
learning to assist in determining changing and emerging needs.
e. Compiling all information annually for Command Staff’s review, planning and direction.
L. COMMUNITY ENGAGEMENT AND OUTREACH
1. Providing meaningful access to LEP individuals will also be considered in existing and future
community events, services and outreach and will be included in education initiatives within VSO.
2. Districts are encouraged to consult with entities representing LEP interests within their respective
jurisdictions including community groups, non-profit organizations and other community partners
to obtain feedback on access and quality of LEP services provided by the VSO.
3. As part of these outreach initiatives, the Districts will maintain a list of community-based
organizations, non-governmental organizations and other community partners with whom the VSO
regularly interacts that also work with LEP populations. These resources can provide important
input and assist in identifying populations for which outreach is needed and who would benefit
from the VSO programs and activities.
4. District Commanders are responsible for ensuring that community-based organizations and other
community partners are provided with information on VSO LEP language services.
5. The LAPC will monitor the agency’s website for areas that require LEP language services and
pertinent information translation selections.
M. TRAINING
1. To minimize to the extent practicable, LEP as a barrier to accessing agency programs, services,
or activities, all VSO personnel shall receive training in LEP services and steps to provide LEP
persons with meaningful access.
2. This training will consist of documented roll call training for all personnel. Training aids will include
this general order and the DVD, “Breaking Down the Language Barrier”.
3. Training will be provided during orientation, New Deputy Training (NDT), or other applicable
academic phase, as required by the job position.
4. The Training Section will provide periodic refresher training through documented on-line roll call
training. A variety of resources will be utilized to help personnel understand how and when to
access and provide language assistance, e.g. resource lists, signs, instructions to cover various
types of encounters such as traffic stops, arrests, custodial interrogations, witness interviews,
temporary detention, requests for public records, etc.
5. Periodically, the VSO may offer or make available to agency personnel opportunities to learn
secondary languages that impact services to LEP persons as a result of local demographic

changes. These needs will be identified through annual needs assessment and review of tracked
services provided. Proficiency will be measured through certified means consistent with the
guidelines set forth through the 7th Judicial Circuit.
• Language ID Flashcard

OFFICE

GO-001-16 01/05/2021 None
Title
PROVIDING SERVICES TO PERSONS WITH DISABILITIES
I. PURPOSE
The purpose of this policy is to document established guidelines for providing effective communication and
services to people with disabilities.
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) recognizes the importance of effective and accurate communication
between its personnel and the community it serves. Under the Americans with Disabilities Act, those who are
disabled are entitled to the same level of service as anyone else. For the purposes of this general order,
disabled persons may include complainants, victims, witnesses, arrestees, people seeking information,
uninvolved bystanders or members of the community who desire to participate in department sponsored
programs, services or activities.
III. POLICY
It is the policy of the VSO to ensure that a consistently high level of service is provided to all members of the
community it serves, including people who are disabled and may require reasonable accommodations in
order to access these services.
VSO will afford people with disabilities the same access to programs, services and employment provided to
all citizens. This includes, but is not limited to, first responder recognition of the nature and characteristics of
various disabilities and providing appropriate physical and emotional support to people with disabilities who
seek to access services or who come into contact with agency employees. Examples include:
• Awareness of symptoms and appropriate medical and emotional support for people experiencing
seizures
• Sensitivity to and appropriate physical support in aiding people who are mobility challenged
• Access to interpreters when required for people who have a need to communicate with agency
personnel but have hearing or speech disabilities
IV. DEFINITIONS
American Sign Language (ASL) – A complete, complex language that employs signs made with the hands
and other movements, including facial expressions and postures of the body.
Auxiliary Aids and Services – any service, aid or equipment used to accommodate or assist in the
accommodation of a disabled person to include:
• Qualified interpreters, note takers, transcription services, written materials, telephone handset
amplifiers, assistive listening systems, telephones compatible with hearing aids, closed caption
decoders, open and closed captioning, telecommunication devices for deaf persons (TDD’s)

videotext displays, or other effective methods of making aurally delivered materials available to
individuals with hearing impairments.
• Qualified readers, taped texts, audio recordings, Braille materials, large print materials, or other
effective methods of making visually delivered materials available to individuals with visual
impairments.
• Acquisition or modification of equipment or devices.
Certified Interpreter – An interpreter certified by the National or Florida Registry of Interpreters for the Deaf.
Contact Language – Sign language that forms in the American Deaf community as a result of interactions
between people who are deaf and those who can hear. This form of signing exhibits features of both ASL
and English.
Disability – A physical or mental impairment that substantially limits one or more of the major life activities
of an individual (walking, speaking, breathing, performing manual tasks, seeing, hearing, learning, caring for
oneself and working.)
Qualified Interpreter – A professional who facilitates communication between deaf and hearing individuals.
This professional is able to interpret effectively, accurately, and impartially, both receptively and expressively,
using any necessary specialized vocabulary. The qualified interpreter has specialized training in interpreting
from one language to another for example, American Sign Language (ASL) to English and English to ASL.
Simply knowing both sign language and English does not qualify a person as an interpreter. The interpreter
must be able to interpret in the sign language the person uses (e.g. ASL or Contact Language) and must be
familiar with law enforcement terms and phrases. The role of an interpreter is to accurately convey all
messages between the individuals involved in the communication setting. Although a “qualified” interpreter
may be certified, a certified interpreter is not necessarily “qualified” if they are not a good communications
match for the person or the situation (e.g. person uses Contact Language and the interpreter only uses ASL;
interpreter is unfamiliar with law enforcement vocabulary). Certification is not required in order for an
interpreter to be “qualified”.
Reasonable Accommodation – Changes in policies, practices and procedures, the use of auxiliary aids
and services, and the removal of architectural barriers when necessary, and safe to do so, in order to provide
individuals with disabilities an equal opportunity to participate in or benefit from programs, services or
activities that are offered.
Service Animal – A dog or miniature horse that is trained to perform tasks for an individual with a disability.
The tasks may include, but are not limited to, guiding a person who is visually impaired or blind, alerting a
person who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and
protecting a person who is having a seizure, retrieving objects, or performing other special tasks. A service
animal is not a pet and does not include an animal whose presence provides a crime deterrence effect,
emotional support, well-being, comfort, or simple companionship.
Telecommunication Device for the Deaf (TDD/TTY) – A keypad device used to provide communication for
the hearing impaired that utilizes basic telephone lines for transmitting and receiving.
Video Relay Interpreter (VRI) – Three-way conversation between a Deaf person and a hearing person with
a Qualified Interpreter providing voice communication for the hearing person and ASL for the Deaf person.
V. PROCEDURE
A. AGENCY RESPONSIBILITIES
1. The VSO will provide training and information to all members who have direct contact with the
public on recognition of various disabilities and the provision of appropriate law enforcement
services to people with disabilities. Training will include appropriate response to both non-arrest
and arrest situations.
2. The VSO maintains a resource in the Communications Center of support agencies and individuals
who may be contacted on a 24-hr basis to provide support in situations involving people with
disabilities to include interpreter services.
3. When the representative of a responding support agency expresses a safety concern about
responding to the location where the deputy is requesting service, it shall be the responsibility of
the primary deputy handling the call to coordinate through his supervisor, the escort of the support
agency representative to the requested location by another deputy.

4. For those individuals with mental disabilities or illnesses, refer to general order GO-046-04
Responding to Individuals with Mental Illness – CIT.
B. SPECIFIC DISABILITIES OVERVIEW
1. It is not the intent of this general order to provide detailed information on all disabilities, nor in any
way limit how a member may best address interactions with disabled persons. The needs of each
individual and situation must be evaluated on a case-by-case basis. However, the following section
provides a brief overview of several disabilities and types of response.
2. VISUAL DISABILITIES
a. One of the most difficult issues facing individuals who are blind or vision impaired is identifying
law enforcement officials when providing services. Deputies will contact the Communications
Center and advise that they have arrived at the door of the victim or complainant.
b. Deputies should be prepared to identify themselves as a law enforcement officer. Whenever
possible, if the visual disability is known, the Communications Center shall contact the victim
or complainant by phone to verify that a member of the agency will be arriving or has arrived.
If an individual is apprehensive about the deputy’s identification, the deputy will contact the
Communications Center, or encourage the individual to do so, to aid in the deputy’s
identification.
c. When encountering a person with a visual disability, members should ask if assistance is
needed. If accepted, the member will allow the individual to take the member’s arm for
situation guidance.
3. MENTAL, EMOTIONAL AND PSYCHOLOGICAL DISABILITIES
a. These types of disabilities include those causing disturbances in thinking, feeling and relating
but do not involve the safety issues associated with the Florida Baker Act. Employees will
ensure that people with mental, emotional and psychological disabilities are assisted in
accessing appropriate services, which may require additional time and patience. Time spent
on providing service may need to be extended in order to reassure the disabled individual, to
sort out the facts, or to interact with family members and others in order to bring the situation
to a successful conclusion.
4. INTELLECTUAL DISABILITIES
a. Intellectual disabilities encompass a broad range of developmental disabilities from mild to
profound. People who have intellectual disabilities have varying degrees of limited intellectual
functioning. In all situations, members should ask short questions, be patient when waiting
for answers, repeat questions and answers if necessary, have the individual repeat the
question in their own words and provide reassurance.
b. When responding to the needs of people with severe or profound intellectual disabilities, the
aid of family, friends and neighbors can be invaluable and should be sought out whenever
possible. However, this must be considered in light of the situation, as factors such as
emotional or personal involvement or requirements for confidentiality may adversely affect
the ability to communicate effectively.
5. MOBILITY IMPAIRMENTS
a. Mobility impairments include those who have difficulty walking, use a wheelchair or other
mobility aid, and those who are completely immobile. In an emergency situation or during an
arrest, extra attention may be required to ensure the safe movement of the individual as well
as the security and movement of any mobility aid.
6. NON-VISIBLE DISABILITIES
a. Some disabilities are difficult to notice like epilepsy, dyslexia, etc. Failure to recognize
characteristics associated with certain non-visible disabilities could have serious
consequences for the person with the disability. Involuntary behavior associated with some
non-visible disabilities may resemble behavior characteristically exhibited by intoxicated,
combative persons or someone not in control of their physical functions.
b. When interacting with people who appear intoxicated or not in control of their physical
functions, deputies will attempt to determine if a disability exists. If necessary, examine the
individual to ascertain whether or not the person is wearing a medic alert bracelet (Fla. Stat.

§ 901.215) or has some other visible identifying device describing a medical disability. When
appropriate, medical aid should be sought.
7. SPEECH AND HEARING DISABILITIES
a. Similar to other non-visible disabilities, speech and hearing disabilities may be hard to
determine and complicated further by the nature of the situation.
b. Members should be aware that a person’s failure to comply with or respond to verbal
instructions does not always constitute defiance, but may be the result of an inability to hear
the member or respond verbally. When the situation permits and there is no threat to safety,
the deputy should attempt to determine whether or not they are dealing with a person who
has a communication related disability before committing to a course of action.
C. PROVIDING SERVICES
1. GENERAL
a. When providing routine or emergency police service to a disabled person, employees shall
evaluate the situation on a case-by-case basis and react according to the needs dictated by
the situation. At no time are members expected to compromise their safety or the safety of
others.
b. When assisting a person with a disability, a calm reassuring manner and patience are
important responses. Every effort will be made to protect the individual from unnecessary
harm. Family members and friends may be sought to provide information and assistance. If
needed, steps should be taken to gain placement for the individual in an appropriate
emergency medical, health care, or shelter facility.
2. COMMUNICATIONS CENTER
a. Calls from a disabled person using a Telecommunications Device for the Deaf (TDD), or
Video Relay Interpreter (VRI) may be received on 911 or other advertised phone lines.
b. Upon receipt, the call may already involve the interpreter or may be routed to TDD devices
maintained in the Communications Center.
c. Requests for services will be documented in the CAD event.
3. CALLS FOR SERVICE
a. Members will be alert to the potential for special needs of people with disabilities as they may
be targeted as a crime victim as a direct result of their disability. All reasonable steps should
be taken to aid those with disabilities to bring calls for law enforcement service to a successful
conclusion.
4. DISRUPTIVE CRIMINAL BEHAVIOR
a. Individuals with disabilities commit crimes and exhibit disruptive behavior just as those
without disabilities do. They should not receive preferential treatment that would jeopardize
the Deputy’s safety, or that of others.
b. People with certain disabilities may respond in a manner resembling someone who has
abused alcohol or drugs. Such traits may be exhibited by a person with diabetes, epilepsy,
multiple sclerosis, or a hearing impairment.
5. TRANSPORTATION AND DETENTION
a. Individuals with disabilities may also be suspects or arrestees and require detention, transport
and processing. Reasonable accommodation will be made for the disabled suspect without
compromising Deputy safety.
b. Consideration should be given to the special needs of individuals with disabilities in an arrest
situation. Response in these situations requires discretion based in great part on the type and
severity of the disability, the level of resistance exhibited by the suspect, the seriousness of
the crime and the immediacy of the situation.
c. Deputies will use an appropriate means of restraint to protect themselves and the arrestee
from injury.

d. Disabled detainees shall be searched and transported directly to the County Corrections
facility to minimize the need for movement of the disabled arrestee.
e. In arrest and transport situations, deputies may encounter individuals whose disability affects
the muscular or skeletal system and may not be able to be restrained using handcuffs or
other standard techniques. The deputy will contact their immediate supervisor prior to
requesting alternative methods such as specially equipped prisoner transport vans.
f. The individual may require physical aids (canes, wheel chairs, leg braces, etc.) to maintain
their mobility. Once the immediate presence of danger has diminished and the suspect poses
no threat or is safely contained, aids may be returned, if appropriate. If mobility aids must be
withheld, the suspect must be closely monitored to ensure that their essential needs are met.
g. Personal prisoner property and any prescribed medications will be documented in
accordance with general order GO-041-03 Patrol Operations.
D. SERVICE ANIMALS
1. Fla. Stat. § 413.08 provides that individuals who are hearing impaired, blind, or otherwise
physically disabled be entitled to use service animals to accompany them in places that are open
to the public. The places such animals are permitted include hotels, motels, and places of
amusement, restaurants, and public transportation.
2. The right to utilize service animals is not limited to persons with sight or hearing disabilities but is
also extended to individuals who utilize the animals to assist them in dealing with other disabilities
and to detect the onset of seizures.
3. Some, but not all service animals, are licensed or certified and have identification papers.
However, documentation that the service animal is trained is not a precondition for providing
service to an individual.
4. A service animal must be under the control of its handler and have a harness, leash, or other
tether, unless the handler, because of a disability, is unable to use one. Otherwise, the service
animal must be under the handler’s control by means of voice control, signals, or other effective
means.
5. No questions may be asked about the nature or extent of an individual’s disability. Only question
whether the animal is a service animal required due to a disability and what work or task the animal
has been trained to perform. The animal may only be excluded if it is out of control, not
housebroken, or poses a direct threat to the health and safety of others.
6. It is a second-degree misdemeanor for a person to knowingly and willfully misrepresent
himself/herself through conduct or verbal or written notice as using a service animal or being
qualified to use a service animal.
7. INTERFERENCE WITH OR INJURY TO A SERVICE ANIMAL
a. Fla. Stat. § 413.081(1) states a person who, with reckless disregard, interferes with, or
permits a dog that he or she owns or is in the immediate control of to interfere with the use of
a service animal by obstructing, intimidating, or otherwise jeopardizing the safety of the
service animal or its user commits a misdemeanor of the second degree for the first offense.
b. Fla. Stat. § 413.081(2) states a person who, with reckless disregard, injures or kills, or permits
a dog that he or she owns or is in immediate control of to injure or kill a service animal commits
a misdemeanor of the first degree. The intentional injuring or killing of a service dog is a felony
of the third degree.
E. ACCESS TO PROGRAMS, SERVICES, AND EMPLOYMENT
1. The VSO will afford individuals with disabilities the same access to programs, services, and
employment provided to all citizens.
2. This includes, but is not limited to, first responder recognition of the nature and characteristics of
various disabilities and providing appropriate physical and emotional support to people with
disabilities who seek to access police services or who come into contact with agency employees.
Examples include:
• Awareness of symptoms and appropriate medical and emotional support for people
experiencing seizures;

• Sensitivity to and appropriate physical support in aiding people who are mobility challenged;
• Access to interpreters when required for people who have a need to communicate with
agency personnel but have hearing or speech disabilities.
• Advanced notice requests for access to agency information, programs (Neighborhood Watch,
Crime Prevention programs, and public meetings).
• Awareness or training of all employees to certain characteristics common to some disabilities
(e.g. epilepsy, diabetes, deafness, including use of service animals)
• Other reasonable accommodations to ensure service and access to all people with visual,
mental, emotional and medical disabilities including “invisible” disabilities such as diabetes,
epilepsy, multiple sclerosis, loss of hearing and others.
F. EFFECTIVE COMMUNICATIONS
1. VSO personnel that have an initial contact with a person with a disability must take appropriate
steps to assess the individual’s disability so that effective communication can be achieved.
Determining the appropriate aid will depend on the individual’s usual method of communication
and the nature, importance, and duration of the communication at issue.
2. Deputies may use family members to conduct a preliminary assessment of a victim’s medical
condition to determine if rescue is required, or to calm the individual. However, as with victims that
are not proficient in English, family members or anyone at the scene should not be allowed to
translate for the deaf/hard of hearing victim concerning the incident, as this person may be either
a suspect or participant in the criminal activity.
3. People who identify themselves as deaf or hard of hearing are entitled to a level of service provided
to hearing persons. VSO will make every effort to ensure that all employees communicate
effectively with people who have identified themselves as deaf or hard of hearing.
4. Various types of communication aids, referred to as “auxiliary aids and services”, are used to
communicate with people who are deaf or hard of hearing. These include use of gestures or visual
aids to supplement oral communication; use of a notepad and pen/pencil to exchange written
notes; use of an assistive listening system or device to amplify sound for persons who are hard of
hearing; or use of a qualified oral or sign language interpreter.
5. Effective communication with a person who is deaf or hard of hearing and who is involved in an
incident whether as a victim, witness, suspect, or arrestee, is essential in ascertaining what
actually occurred, the urgency of the matter, and the type of situation.
6. In most circumstances, oral communication supplemented by gestures and visual aids or an
exchange of written notes will be an effective means of communicating with people who are deaf
or hard of hearing. However, in other circumstances, a qualified sign language or oral interpreter
may be needed to communicate effectively with persons who are deaf or hard of hearing. The
more lengthy, complex, and important the communication type, the more likely it is that a qualified
interpreter will be required for effective communication.
7. To serve each individual effectively, primary consideration should be given to providing the type
of communication aid or service requested by the individual. Deputies should find out from the
person who is deaf or hard of hearing what type of auxiliary aid or service they need. Deputies
should defer to those expressed choices, unless there is another equally effective way of
communicating, given the circumstances, length, complexity and level of importance based on the
nature of the communication as well as the communication skills of the person who is deaf or hard
of hearing.
8. The VSO is required in accordance with ADA guidelines to provide auxiliary aids or services free
of charge, unless a particular auxiliary aid or service would fundamentally alter the nature of the
law enforcement activity in question, or if it would cause an undue administrative or financial
burden. In such circumstances, only the Sheriff, or his designee, may make this determination.
9. Input is important to the law enforcement process and therefore conclusions about incidents
should not be drawn unless fully understood by all those involved including the individual who is
deaf or hard of hearing.
G. USE OF ON-CALL INTERPRETIVE SERVICES

1. The VSO maintains an agreement for services available on-call 24 hours per day to provide
qualified interpreters as needed. The following procedures will be followed to obtain their services:
a. If the Deputy deems it necessary to contact an interpreter, the Deputy will contact his
supervisor to receive authorization.
b. Upon approval, the supervisor will contact the Communications Center to initiate the service.
Each session is limited to no more than two (2) hours per session. If additional time is
necessary, approval from the Division Director must be obtained.
H. TRAINING
1. Deputies shall review and have a working knowledge of the ADA Guide for Law Enforcement
Officers, “Communicating with People Who are Deaf or Hard of Hearing”. This document reviews
how to communicate effectively in the types of situations deputies may encounter and is located
on the VSO Intranet home page under Manuals and References. The Training Section will
periodically issue additional training through roll call training bulletins.
VI. REFERENCES
• Communicating with People Who are Deaf or Hard of Hearing

OFFICE

GO-001-17 01/05/2021 None
Title
AUTOMATED LICENSE PLATE RECOGNITION (LPR) SYSTEM
I. PURPOSE
The purpose of this policy is to establish procedures for the issuance, training and use of the automated
license plate recognition system, referred to herein as license plate readers (LPR).
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) recognizes the benefits of new technology and the increasingly important
role such technology plays in public safety. The automated license plate recognition (LPR) systems, or
license plate readers as is commonly referred to, assist with the location of wanted vehicles while enhancing
productivity, effectiveness, and officer safety.
A fundamental element of policing is locating stolen vehicles or vehicles involved in other criminal acts such
as child abduction. The LPR systems are able to recognize, read, and compare motor vehicle license plates
against various law enforcement resources much more rapidly and efficiently than officers manually scanning
and making comparisons while on the road.
III. POLICY
It shall be the policy of the VSO to provide enhanced patrol capabilities by utilizing the LPR system technology
to scan, detect, and identify license plate numbers which appear on selected Hot Lists. Members will receive
training prior to being authorized to use the LPR system.
The LPR system shall be used as a specialized tool strictly for law enforcement purposes only and in
accordance with this policy, the manufacturer’s recommendations, respective CJIS policies, FCIC/NCIC
regulations and appropriate legal mandates.
IV. DEFINITIONS
Confirmation – A verification that a Hit by the LPR is valid and active by comparison to the digital image
displayed by the LPR.
Custom Hot List – An agency maintained Hot List of license plate numbers utilized for investigative purposes
outside of the scope of the automated Hot Lists.
Hits – An audible alert or visual signal activated upon the read of a license plate by the License Plate
Recognition system that indicates a potential match to a license plate contained in a Hot List or Custom Hot
List.
Hot List – Files extracted from various law enforcement resources which contain listings such as stolen
license plates, stolen vehicles, wanted persons, or other vehicles or persons actively being sought by a law
enforcement agency. These data extracts are only updated several times per day, thus they do not represent
real-time data and therefore all Hits require confirmation and independent corroboration.

License Plate Reader (LPR) – A specialized system consisting of equipment designed to read, store and
analyze license plate data. The LPR is either mounted to a patrol vehicle and connected to a computer within
the vehicle, in a fixed/stationary application, or mounted within a portable speed trailer. LPR data from these
devices is uploaded and housed on a secured server managed by Information Technology.
V. PROCEDURE
A. RESPONSIBILITIES & ADMINISTRATION
1. Authority to issue or approve LPR Devices to specific qualified members shall be vested in the
Law Enforcement Operations Division Chief or designee.
2. Only agency issued LPR Devices will be authorized for use.
3. Prior to using an LPR Device for law enforcement purposes, members will complete an agency
approved LPR course and demonstrate proficiency on the device’s capabilities.
4. The Director of Information Technology, or their designee, along with the manufacturer shall be
responsible for coordinating the training on the LPR system.
5. The Director of Information Technology, or their designee, shall be responsible for overseeing the
technology and security portion of the LPR system.
6. It is incumbent upon the Deputy or the supervisor to immediately contact the Information
Technology Section to report malfunctioning, damaged, lost, or stolen LPR devices; this may be
accomplished via e-mail. All repairs or replacements shall occur during Information Technology’s
normal business hours.
7. Supervisory personnel who oversee members equipped with LPRs shall ensure:
a. Established procedures for the use and maintenance of the LPR are followed;
b. Repairs and replacement of damaged or non-functional LPRs are documented;
c. All statistical reporting requirements are being completed as required to ensure adequate
program evaluation;
d. Reports involving cases in which the LPR played an integral part in making an arrest shall
be, on a monthly basis, documented in the responsible member’s statistical report.
B. USE OF THE LPR
1. Improper or unauthorized use of the LPR system or associated Hot Lists will be in violation of
general order GO-026-02 Standards of Conduct IV.E.9.n. Access, Use of Secure Restricted
Databases.
2. All users shall be required to have an individual account for the use of the LPR system.
3. LPR Equipment will not be disconnected, altered, or repaired by anyone except a technician
authorized by the Director of Information Technology.
4. The LPR Device passively captures license plates of moving or parked motor vehicles and uses
optical character recognition technology to compare them against a Hot List or Custom Hot List.
5. Manual additions to the Custom Hot Lists can be made to the system as needed for the agency’s
legitimate investigative needs. Examples of possible scenarios where manual entry of a license
plate number include, but are not limited to:
a. Be On the Look Out (BOLO);
b. Attempt to Locate;
c. Motorist overdue to destination;
d. AMBER/SILVER/BLUE Alert;
e. Child Abduction;
f. Wanted Person;
g. Missing Person;
h. Registered Sexual Predator

6. LPR Operation
a. For Mobile applications, the Veriplate application on the MDC shall be used to monitor Hits
in the LPR system. For Fixed/Stationary Applications and the Portable Speed Trailer, the
VISCE web application shall be used to monitor Hits in the LPR system, or perform historical
searches of the LPR data.
b. During operation, LPR Hits are indicated by an audible or visual alarm. An LPR Hit shall not
be used as the sole reason for a traffic stop or enforcement contact until all provisions
contained in this section have been satisfied. Contact with the vehicle and its occupants shall
only be made after the Hit is confirmed.
c. The user receiving the notification shall verify that the Hot List entry matches the digital image
displayed by the LPR for Confirmation.
d. If, for any reason, the Hot List entry does not match the LPR’s digital image, the Hit shall be
rejected.
e. If the Hot List entry is confirmed with the LPR’s digital image, the Hit shall be accepted and
the user shall verify the Hit through NCIC/FCIC/DAVID.
f. When verifying the Hit, the user shall notify Central Communications that the verification
request is the result of an LPR Hit.
g. After verifying the Hit through Central Communications, the user may attempt to stop the
vehicle.
h. It must be noted that all Hits are based on the tag on the vehicle and not necessarily the
person operating the vehicle at the time of the Hit.
C. TRAINING
1. Training shall be based on manufacturer’s recommendations and suggestions from the Law
Enforcement Operations Division Chief, the Information Technology Director or their designees.
2. Only employees trained by the manufacturer or appointed VSO Instructor shall operate an LPR
system. The LPR system shall at all times be used according to the manufacturer’s instructions
and for Law Enforcement purposes.
3. Training shall at a minimum include:
a. Setup procedures
b. Proper use guidelines
c. Potential issues involved with the use of the LPR Device
d. Reporting requirements
e. Usage of the VISCE web application such as Custom Hot List creation/entry, Hot List Hit
Alerting, and Intelligence Searching
f. Other issues, as deemed necessary
D. DATA SECURITY: ACCESS, STORAGE AND RETENTION
1. The Director of Information Technology, or their designee, is responsible for overseeing the LPR
system/server. The server houses all captured license plates from the LPR system and stores the
Hot Lists and Custom Hot Lists.
2. Standardized reports or intelligence inquiries can be accessed via the LPR system by authorized
personnel only. These reports can be used to demonstrate effectiveness and efficiency of the LPR
system and are for criminal investigative or intelligence purposes only.
3. Reports generated for intelligence purposes shall be considered confidential and treated
accordingly.
4. Local data base Custom Hot Lists shall be maintained by the originator of the Custom Hot List to
ensure all license plates entered still have a validated purpose for being contained in the list. The
originator shall ensure that all Custom Hot Lists that are no longer valid be deleted from the LPR
system.

5. The VSO shall maintain images of captured license plates and their associated metadata such as
Global Positioning Systems (GPS) coordinates, time and date stamps, and the digital image that
captures the license plate. These records shall be stored within a secured database accessible
only by authorized users. All LPR scanned data will be retained as required by law.
6. The VSO recognizes the importance of sharing LPR data with other law enforcement agencies.
Sharing data in this manner provides a force multiplier and increases the probability of deterring,
detecting, or solving crime. LPR data sharing supports a key element of thwarting acts of criminal
activity/terrorism. Once the data is shared, the shared records become property of the requesting
agency governed by the policy and procedures of that agency. LPR records may be subject to the
provisions of Chapter 119, Florida Statutes.
7. The VSO shall conduct monthly verification checks through the Volusia County Crime Center
(VC3) to ensure the automatic data purging process is functioning in accordance with the
established ninety (90) day retention period. This review shall be documented using the VSO form
LPR Automated Purge-Verification Log, VSO Form # 052217.001.
• LPR Automated Purge Verification Log, VSO Form # 052217.001

OFFICE

GO-001-18 01/05/2021 None
Title
PUBLIC RECORDING OF POLICE ACTIVITIES
I. PURPOSE
The purpose of this general order is to establish the guidelines and procedures for the Volusia Sheriff’s Office
(VSO) regarding agency policy governing the photographing, video or audio recording of law enforcement
and general policing activity by the public.
II. DISCUSSION
The VSO recognizes that members of the public who are lawfully in public places or locations where they
have a legal right to be present, such as their home, place of business or the common areas of public or
private facilities, have a First Amendment right to record things in plain view or hearing, including police
activities.
To ensure the safety of the deputy(s) and to protect the safety and rights of both the subject(s) of police
activity as well as members of the public who are recording, this right to responsibly record is subject to
reasonable time, place and manner restrictions.
III. POLICY
The VSO recognizes that members of the public have a First Amendment right to audio/video record or
photograph VSO deputies while they are engaged in official business in a public place unless such recording
or photography unduly interferes with the conduct of official business or the safety of any of the participants
involved.
It is the policy of the VSO that persons who are lawfully and responsibly recording will not be interfered with,
threatened or otherwise discouraged in regards to the recording of police activities.
IV. DEFINITIONS
Media – The type of storage source for visual or audio recordings.
Public Settings – Public place includes all walks, alleys, streets, roads, highways or other ways of
thoroughfares dedicated to public use or owned or maintained by public authority; and all grounds and
buildings owned, leased by, operated or maintained by public authority excluding common areas designated
as secure. EXCLUDES any part of an active crime scene that has been roped off or taped off or segregated
in some manner, to preserve the integrity of an investigation and the evidence-gathering process as well as
designated perimeters involved in active threats/operations under the verbal authority and
direction/command of a deputy sheriff.
Recording – Capturing of images, audio, or both, by means of a video camera, cell phone, audio recorder
or other device.
Video Recording Device – Any device capable of capturing a still or moving image(s), regardless of whether
or not a simultaneous audio recording is included.

V. PROCEDURE
A. GENERAL GUIDELINES
1. Video recording of an agency member who is engaged in official duties is not a crime or a violation
of any county/municipal ordinance.
2. Persons who are lawfully in public places or locations where they have a legal right to be present,
such as their home, place of business, or the common areas of public and private facilities and
buildings, have a First Amendment right to record things in plain view or hearing, including law
enforcement/policing activity.
3. Deputies shall not threaten, intimidate, or otherwise discourage or interfere with the recording of
law enforcement/policing activities. However, the right to record is subject to reasonable time,
place and manner restrictions. Examples include, but are not limited to:
a. The recording of the deputy’s activity from a reasonable distance, without any action that
obstructs or threatens the deputy(s) or otherwise creates a legitimate safety concern, is not
considered interference.
b. Persons engaged in recording activities may not obstruct law enforcement/policing activities
by means of:
• Physically intervening or interfering with the subject or a witness;
• Persistently engaging a deputy with questions or interruptions;
c. The fact that recording or overt verbal criticism, insults, or name-calling may be annoying,
does not in and of itself justify a deputy taking corrective or enforcement action or ordering
that recording be stopped, as this is an infringement of the individual’s First Amendment
rights.
d. The safety of deputies, subjects, victims, witnesses or third parties cannot be jeopardized by
the recording party.
e. The recording must be conducted in a manner that does not unreasonably impede or interfere
with the movement of emergency equipment and personnel or the flow of vehicular or
pedestrian traffic. If a person is photographing or recording police activity from a position that
impedes or threatens the safety of deputies or the public, the deputy shall direct the individual
to move to a position that will not interfere. However, deputies shall not order the person to
stop photographing or recording.
4. As long as photographing or recording takes place in a setting at which the individual has a legal
right to be present and does not interfere with a deputy’s safety, deputies shall not inform or instruct
people that photographing or recording of deputies, the law enforcement/policing activity or
individuals who are the subject of the action is not allowed, requires a permit, or requires the
deputy’s consent. Additionally, deputies shall not:
a. Order that person to cease such activity;
b. Demand that person’s identification;
c. Demand that the person state a reason why they are taking photographs or recording;
d. Detain that person;
e. Intentionally block or obstruct cameras or recording devices;
f. In any way threaten, intimidate or otherwise discourage an individual from recording law
enforcement/policing activity;
g. Confiscate a device;
h. Computer queries are prohibited without an articulable law enforcement purpose.
5. Deputies may ask questions during the course of a contact, but are reminded that there is no
justification for ordering a person to stop or requiring that they answer unless the officer reasonably
suspects that a person has committed, is committing or is about to commit any crime.
6. Members of the press and members of the general public enjoy the same rights in any area
accessible to the general public.

7. No individual is required to display “press credentials” in order to exercise their right to observe,
photograph, or video record law enforcement/policing activity taking place in an area accessible
to, or within view of the general public.
B. ARRESTS
1. Persons who violate the foregoing restrictions should be informed that they are engaged in
prohibited activity and given information on acceptable alternatives, where appropriate, prior to
making an arrest.
2. Arrest of a person who is recording deputies in public shall be related to an objective, articulable
violation of the law unrelated to the act of recording. The act of recording does not, in itself, provide
grounds for detention or arrest. If a person video recording law enforcement/police activity is
arrested, the deputy must articulate clearly the factual basis for the arrest (e.g. disorderly conduct,
assault, battery, etc.).
3. Arrest of an individual does not provide an exception to the warrant requirement justifying search
of the individual’s recording equipment or media. Any recording equipment or media seized
incident to a lawful arrest should not be downloaded, viewed, or otherwise accessed without a
search warrant or consent. Files and media shall not be erased under any circumstances.
C. CONSENT TO SEARCH RECORDING DEVICE/MEDIA
1. Deputies may not order an individual to show recordings that have been made of enforcement
actions or other police activities/operations, or compel someone to delete same.
2. If there is probable cause to believe that a camera or other recording device contains images or
sounds that are evidence a serious crime has been recorded, the deputy shall:
a. Summon a supervisor to the scene;
b. Ask the person(s) in possession of the recording if they will consent to voluntarily and
temporarily relinquish the recording device or media so it may be viewed or copies made as
evidence. If equipped with the body worn camera (BWC), the full consent process will be
recorded in accordance with general order GO-041-20 Body Worn Cameras.
3. If the individual consents to the request, deputies must exercise due care and caution with any of
the individual’s property or electronic device(s).
4. Prior to accepting the device, the deputy shall complete a VSO Consent to Search Computer form
indicating the temporarily relinquished property. The form must be signed by the individual and the
deputy and a copy given to the individual.
5. After receiving the device/media, the deputy shall:
a. Submit a report indicating the circumstances surrounding the relinquished device/property;
b. Submit the report and immediately turn over the device/media for forensic examination;
c. At no time make an attempt to view, download, or otherwise access any material contained
on the device.
6. Whenever a recording device or media is obtained by consent, the item shall be held in VSO
custody no longer than reasonably necessary for law enforcement, acting with due diligence, to
view or copy the recording.
7. The device must be returned at the earliest possible time and its owner/operator given instruction
on how and where it can be retrieved.
D. WARRANTLESS SEIZURE OF RECORDING DEVICE/MEDIA
1. If the individual declines to voluntarily provide the device or recording medium, or to electronically
transmit the sound or images where possible and practicable and there is probable cause to
believe that evidence exists on the device, and there is probable cause to believe that the evidence
is in immediate jeopardy of being tampered with, altered, deleted, or destroyed, the device may
be seized and secured as evidence while the appropriate application(s) for a search warrant is
made.
2. Prior to seizing the device, a supervisor must confirm there is probable cause to believe that the
device holds contraband or evidence of a crime, and that the exigencies of the circumstances
demand it or some other recognized exception to the warrant requirement is present.

3. In exigent situations where it is objectively reasonable to believe that immediate viewing of
recordings is necessary to prevent death or serious bodily harm of another before a warrant can
be authorized, the recording device or media may be confiscated and viewed.
4. In the case of an arrest of the recording party, the deputy shall document the seizure on a Property
Report.
E. PACKAGING AND SUBMISSION OF ELECTRONIC EVIDENCE
1. Electronic devices shall be packaged and submitted in accordance with general order GO-083-01
Collection of Evidence.
F. SUPERVISORY RESPONSIBILITIES
1. A supervisor shall respond to any incident in which an individual recording law
enforcement/policing activity is going to be, or will most likely be arrested or when recording
equipment may be seized without a warrant or lawful consent.
• Consent to Search Computer, VSO Form # 042607.001

OFFICE

GO-001-19 01/05/2021 01/05/2021
Title
RISK PROTECTION ORDERS
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for identifying individuals for
whom a Risk Protection Order is appropriate, processing Risk Protection Orders and ensuring compliance
with all applicable legal requirements regarding seeking an order, executing an order, maintaining seized and
surrendered firearms and ammunition and returning firearms and ammunition surrendered pursuant to a Risk
Protection Order.
II. DISCUSSION
Fla. Stat. § 790.401 was enacted to enable a law enforcement officer to seek a Risk Protection Order when
certain criteria are met. The Risk Protection Order mandates the owner surrender their firearms and
ammunition.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to petition for and serve Risk Protection Orders (RPO) in
compliance with Florida law and to properly account for and store firearms and ammunition obtained by the
VSO pursuant to such orders.
IV. DEFINITIONS
Affidavit – A sworn written document establishing probable cause. A law enforcement officer or citizen can
write an affidavit attesting to the probable cause; usually made by a law enforcement officer but may be
attested to by a citizen or informant. If attested to by a citizen or informant, law enforcement must obtain a
sworn written statement. The affidavit will outline the factual justification for why a judge should issue a
Temporary RPO or RPO.
Compliance Hearing – A hearing, scheduled no later than three (3) business days after the issuance of a
temporary risk protection order, for the purpose of determining if the respondent has surrendered all firearms,
ammunition, and/or Florida Concealed Weapon or Firearm License (CCW) owned by the Respondent and/or
in the Respondent’s custody, control, or possession. The court may cancel the hearing upon a satisfactory
showing that the Respondent is in compliance with the order.
Family/Household Member – For purposes of a risk protection order, a relative can include, but is not limited
to a spouse; persons related by blood or marriage; persons who are presently residing together as a family
or any other person living in the same house regardless of the relationship.
Final Hearing – A hearing scheduled no later than fourteen (14) days after the issuance of a temporary RPO,
for the purpose of determining if a final order should be issued for a period of up to one (1) year.
Petitioner – The law enforcement officer or law enforcement agency that petitions a court for an RPO
pursuant to Fla. Stat. § 790.401.

Respondent – The individual against whom a risk protection order is sought.
Risk Protection Order – An order (temporary ex parte order or a final order) granted under Fla. Stat. §
790.401 and entered by a Judge that prohibits the possession or purchase of firearms or ammunition for the
length of time the order is in effect.
Service – The delivery of any item of civil process that is completed with the act of delivery and does not
require the physical or legal seizure of a person or thing.
V. PROCEDURE
A. CRITERIA FOR RPO
1. There are a number of circumstances where it may be appropriate to seek a risk protection order
(RPO). Members shall follow all procedures and requirements contained in Fla. Stat. § 790.401,
governing risk protection orders.
2. An RPO is appropriate if a law enforcement deputy believes that a person poses a significant
danger of causing personal injury to himself/herself or others by having a firearm or any
ammunition in their custody or control, or by purchasing, possessing, or receiving a firearm or
ammunition. There doesn’t have to be Baker Act considerations for an RPO
investigation/determination.
B. BAKER ACTS
1. Under the Baker Act, a firearm or ammunition can only be seized when at least one of the following
criteria exists:
a. The person who is taken into custody is believed to suffer from mental illness and there is
substantial likelihood that without care or treatment the person will cause serious bodily harm
to himself or herself or others in the near future, as evidenced by recent behavior AND that
person has made a violent threat against another person.
b. The firearm is used in the commission of a crime; the person is arrested.
c. There is an existing ex parte temporary RPO (TRPO)
d. The person taken into custody is barred by a firearm or ammunition ownership or purchasing
disability.
2. If none of the above conditions applies, seizure under the Baker Act is not immediately authorized.
However, the deputy may ask the person being taken into protective custody for consent to seize
any firearms or ammunition in their possession or custody for safe keeping.
3. If the person refuses consent, then the deputy may consider applying for a TRPO/RPO.
C. THE RPO PROCESS
1. The determination as to whether an RPO will be sought is very fact specific and must be made on
a case-by-case basis.
2. A Respondent qualifies for an RPO if all three of the following (A-C) are met:
a. Respondent poses a significant danger of causing personal injury to themself (note, mental
illness or other Baker Act (BA) criteria are not required);
b. Respondent has firearms in their custody or control or has the ability to purchase, possess or
receive firearms/ammunition:
(1) Custody or Control
(a) Actual possession
(b) Constructive possession
(2) You should presume the person has the ability to purchase, possess, or receive a
firearm, unless you have knowledge the person has been disqualified and is unlikely to
become eligible to purchase or possess in the near future.
c. Respondent poses a significant danger of causing personal injury to themself or others in the
near future by having a firearm or ammunition in their custody or control or by purchasing,
possessing or receiving a firearm or ammunition:

(1) To obtain a temporary RPO, some person who has personal knowledge of why the
respondent is a danger in the near future must fill out a sworn written statement. The
person with personal knowledge can be the deputy or a civilian witness. There can be
more than one sworn written statement, and everyone with personal knowledge should
complete a sworn written statement.
(2) In addition to any incident outlined in an affidavit, the court will also consider other
factors when making its determination whether the respondent poses a significant
danger of causing personal injury. There is no minimum number of factors that must be
present. Any factor that applies to the respondent should be identified in your affidavit.
Factors the court will consider are whether respondent:
(a) Was involved in a recent act or threat of violence against themself, or others
whether or not such violence involves a firearm
(b) Engaged in an act or threat of violence in the past 12 months against self or others
(c) Is seriously mentally ill or has recurring mental health issues
(3) Has been the subject of, or has violated, a previous or existing order pursuant to:
(a) Domestic Violence Injunction
(b) Repeat Violence Injunction
(c) Dating Violence Injunction
(d) Sexual Violence Injunction
(4) Injunction for Protection Against Stalking
(5) Is the subject of a previous or existing RPO
(6) Has violated a previous or existing RPO
(7) Has been convicted of, had adjudication withheld on, or pled no contendere to a crime
that constitutes domestic violence in Florida or any other state
(8) Has used, or threatened to use, against themself or others, any weapons
(9) Unlawfully or recklessly used, displayed or brandished a firearm
(10) Recurring use of threat to use physical force against another or stalked another person
(11) Has been arrested for, convicted of, had adjudication withheld, or pled nolo contendere
to a crime involving violence or a threat of violence in any other state.
(12) Corroborated evidence of the abuse of controlled substances or alcohol
(13) Evidence of recently acquired firearms or ammunition
(14) Any relevant information from family/household members
d. The fear of future harm is related to the respondent having custody, control or being able
to obtain a firearm or ammunition.
3. COMPLETION OF RPO FORMS
a. Deputies who believe that an RPO might be required shall articulate all facts based on
personal knowledge or provided by sworn statements regarding the factors for the court to
consider. This affidavit must be sworn. Therefore, prior to submission, ensure it is attested
pursuant to Fla. Stat. §§ 92.525 and 117.10. Typically, a joint Petition for Temporary Ex Parte
RPO and Petition for Final RPO should be sought at the same time.
b. Witness(es) must complete a sworn written statement indicating the facts they know,
including any relevant information regarding factors the court will consider. This written
statement must follow Fla. Stat. § 92.525.
c. The affidavits submitted must establish probable cause for the issuance of an RPO. The
criteria can be met solely by a deputy’s affidavit where the deputy has personal knowledge
of the incident. The criteria can also be met solely by a witness statement where the witness
has personal knowledge of the incident and the factors the court will consider. The criteria
can also be met through a combination of witness statements by two or more deputies and/or

witnesses. However, the criteria cannot be submitted to the court unless an affidavit is
completed, signed and attested to.
d. The deputy should also provide the name of any other witness(es) and indicate what that
person knows and whether that person was present at the scene but refused to complete a
witness statement.
e. The deputy shall enter a list of firearms and ammunition in the custody or control of the
respondent. If the respondent voluntarily turns over all firearms and ammunition, the deputy
will inventory and receipt such and provide the respondent with a copy of the receipt. A copy
of the receipt shall be emailed by the end of the work shift to the VSO General Counsel for
filing with the court. The email address is [email protected].
f. The deputy shall document the names of any known family or household members or any
person identified as at risk of personal injury by respondent and provide a notice of intent to
petition the court for an RPO providing referrals to appropriate resources in accordance with
Fla. Stat. § 790.401(2)(f) utilizing VSO Form # 080719.001, Risk Protection Order
Notification.
g. The deputy will provide such notice to all people identified when possible. For any person
who has not been given notice, indicate the steps that will be taken to provide notice to
remaining people.
4. DISTRIBUTION OF RPO FORMS
a. All forms generated shall be submitted to VSO General Counsel no later than end of
shift. The forms shall be scanned or photographed then emailed to
[email protected] and shall include at a minimum:
(1) Deputy’s Affidavit
(2) Firearms and Ammunition Receipt
(3) RPO Notification to Family/Household
(4) Any additional forms that may be applicable, including Additional Witnesses.
b. The deputy shall ensure all forms include the VSO case number and are forwarded to Central
Records. It is suggested that deputies keep a copy of the affidavit and petition in the event
that the deputies need to make changes after review by the General Counsel.
5. DECISIONS REGARDING FIREARMS AND OR AMMUNITION IN CUSTODY/CONTROL
a. A deputy can never SEIZE firearms or ammunition before entry of a TRPO or RPO unless
authorized in the above BAKER ACT section, paragraphs 1.19.3 through 1.19.5. A person
must be asked to surrender their firearms and ammunition if you intend to file a TRPO/RPO
unless seizure is authorized under the Baker Act. The person has the choice to refuse.
Seizure is only authorized if the Baker Act seizure criteria is met as noted herein.
b. All firearms and ammunition the respondent possesses, owns or controls must be included
in the list submitted. This includes firearms and ammunition that have been surrendered and
the firearms and ammunition that have not been surrendered.
(1) For those items that have been surrendered, the deputy shall indicate that the
respective firearms and ammunition are in the deputy’s possession.
(2) Any firearm or ammunition that has not been surrendered, the deputy shall indicate
where the item can be located (house, car, business).
c. A person who meets the criteria for an RPO can voluntarily surrender some or all of their
firearms and or ammunition. Ensure that:
(1) If the firearms and/or ammunition are located in a place where the deputy cannot legally
enter, then consent is needed for both the entry into that place and for surrender of the
firearms and/or ammunition.
(2) If the deputy cannot lawfully gain access to retrieve the firearms and/or ammunition,
then the deputy should make a note and consider whether a search warrant is an option
or there is some other judicially recognized exception to retrieve the firearms.
6. ADDITIONAL RESPONSIBILITIES OF LAW ENFORCEMENT

a. Submission of surrendered Firearms and Ammunition to Property & Evidence Section:
(1) All firearms and ammunition that have been surrendered and are listed on the RPO
receipt must be placed in authorized and designated VSO evidence containers and
properly labeled as “RPO”, “RPO- surrender”….
(2) After clearly marking with RPO, the firearms and ammunition must be submitted to the
Property & Evidence Section no later than end of shift.
(3) If the person was arrested for a criminal charge and the firearms and/or ammunition
was seized as evidence pursuant to the criminal charge and the deputy is seeking an
RPO, both the arrest and RPO procedures shall be followed.
(a) If the firearm is seized as evidence, the criminal seizure procedures shall be
applied. However, a RPO Firearms and Ammunition Receipt shall also be
completed.
(b) If the firearm is not seized as evidence, the deputy shall seek the surrender of the
firearms and/or ammunition as indicated above.
(4) If the firearm is seized as evidence and the deputy is seeking an RPO, the deputy shall
indicate on the label “RPO”.
(a) The seized evidence shall first be processed according to the criminal procedures
until the items are no longer needed as evidence.
(b) At that time, the items will be held pursuant to the RPO procedures.
(c) Any release of any firearms must comply with both the criminal and RPO
procedures.
(5) If the person claims they are not the owner of the firearms or ammunition, they will be
submitted into the Property & Evidence Section as described above.
(a) The deputy shall attempt to determine ownership of the firearms and/or
ammunition.
(b) If the deputy is unable to determine ownership then seek surrender of the firearms
and/or ammunition as outlined above.
(c) The deputy shall document their findings regarding ownership of the firearms
and/or ammunition in the incident report.
(6) All Firearms will be transported unloaded, made safe and with ammunition packaged in
a separate bag/container.
b. Surrendered or seized firearms, ammunition and CCW will be released or disposed of through
the Property & Evidence Section according to law and VSO policy.
(1) Firearms and/or ammunition may be released to a third party only after appropriate
transfer affidavits are completed and submitted to the Property & Evidence Section.
7. FILING FOR TEMPORARY RPO
a. Upon review and filing with the court, the court must hold a Temporary RPO hearing within
48 hours of receipt.
b. The General Counsel will appear in court for the hearing. At the hearing the court will review
the submission and grant or deny the Temporary RPO. If granted, the court will also provide
a Compliance Hearing date and a Final Hearing date in the order granting the Temporary
RPO.
c. Upon entry of the Temporary RPO, the Clerk will forward the order to the General Counsel
and to the Civil Section for processing.
(1) The Deputy shall review upon receipt and determine the petitioning agency.
(2) The Deputy will contact the petitioning agency for assistance with service if other than
VSO.
(3) No less than two (2) deputies/officers shall be on scene to serve the RPO

d. Once a respondent is served with the Temporary RPO by the civil/patrol deputy, the
respondent is required to surrender all firearms and ammunition in their possession, custody
and control. It is a third degree felony to possess firearms and/or ammunition after being
served with a Temporary or Final RPO.
e. Nevertheless, if the respondent still will not surrender all firearms and ammunition as noted
previously, the RPO does NOT give the authority to seize the weapons. If a deputy believes
the respondent is in possession of firearms and/or ammunition after being served, the deputy
needs to determine if there is probable cause to arrest for violation of the order.
f. If the deputy has probable cause where the firearms and ammunition are located, the deputy
shall coordinate with Investigative Services Section/petitioning agency so a warrant can be
sought for seizure of all firearms, ammunition and CCW in the care, custody and control of
the respondent.
g. The Temporary RPO is valid until the Final Hearing.
8. COMPLIANCE HEARING
a. Within 72-hours of granting the Temporary RPO, the court will hold a Compliance Hearing to
ensure the respondent has surrendered all of their firearms and ammunition, unless the Court
is notified that all firearms and/or ammunition have been surrendered.
(1) If all firearms and/or ammunition have NOT been surrendered, the civil/patrol deputy
will notify the General Counsel who will attend the Compliance Hearing and notify the
court.
(2) If appropriate, the civil/patrol deputy shall also notify the Investigative Services Section
so that a search warrant can be sought for the seizure of all firearms, ammunition and
ccw.
9. FINAL RPO
a. Within 14 days of the submission of the petition, the Court will hold a Final Hearing for the
RPO. The affidavits and BWC footage may be admitted as evidence.
(1) Prior to giving testimony at the final hearing, deputies shall review the case including
but not limited to the incident report, petition, affidavits and body worn camera (BWC)
video/audio. For the BWC footage to be admitted into evidence, the deputy must testify
to viewing the footage and that the footage accurately depicts the events that transpired.
b. Once the Final RPO is granted, if the respondent has any other firearms or ammunition in
their possession the respondent will be required to surrender them. If the respondent refuses,
the same process shall occur, as with the above section FILING FOR TEMPORARY RPO,
paragraphs V.C.7c. through V.C.7f.
10. CRIMINAL VIOLATION OF RPO
a. Fla. Stat. § 790.401(11)(b), states that any person who has in their custody or control a
firearm or any ammunition or who purchases, possesses, or receives a firearm or any
ammunition with knowledge that they are prohibited from doing so by a Risk Protection Order
commits a felony of the third degree.
(1) Deputies must confirm the RPO was served and remains active prior to making an
arrest pursuant to the above statute.
(2) Confirmation is obtained by calling the Teletype Unit at (386) 248-1783. A person is
available to answer any request for confirmation 24/7.
b. If a person is arrested pursuant to this statute for a violation of the RPO order, any firearms
and/or ammunition should be seized and processed as follows:
(1) The firearms and/or ammunition should be seized as evidence for the criminal case and
processed and submitted to the Property & Evidence Section pursuant to the criminal
policies and procedures. Additionally, deputies should clearly mark the evidence
container “RPO”.
(2) Deputies shall also update the firearms and/or ammunition list for the corresponding
RPO and submit to VSO General Counsel.

(3) Once the criminal case is concluded, Property & Evidence Section shall retain the
firearm and/or ammunition pursuant to the RPO. The Property & Evidence Section shall
comply with all applicable laws regarding the release procedures for items submitted as
evidence and regarding release procedures for items surrendered pursuant to RPO.
11. SEARCH WARRANT
a. If a deputy has probable cause to believe a person who has been served with an RPO has
possession, custody or control of a firearm and/or ammunition, the deputy can seek a search
warrant pursuant to the RPO statute and/or pursuant to the criminal process.
(1) RPO CIVIL SEARCH WARRANT: If the respondent refuses to surrender all firearms
and ammunition after being served with the RPO, the civil/patrol deputy shall contact
the Investigative Services Section to draft a search warrant to obtain any other firearms
or ammunition for which the deputy has probable cause. All civil search warrants issued
pursuant to the RPO statute must be initiated by the civil/patrol deputy. Civil/patrol
deputies shall initiate the process by first contacting the VSO General Counsel. The
State Attorney’s Office has no role in obtaining a search warrant pursuant to the RPO
statute. The General Counsel shall review and approve a search warrant affidavit before
the civil/patrol deputy presents it to the court.
(2) CRIMINAL SEARCH WARRANT: Any deputy can seek a criminal search warrant when
that deputy has probable cause to believe a person, after being served with a
TRPO/RPO is in possession of firearms and/or ammunition. To possess or purchase
any firearm or ammunition is a violation of Fla. Stat. § 790.401(11)(b). In seeking a
criminal search warrant, deputies shall follow the same policies and procedures that are
followed for all criminal search warrants, including contacting the on-duty Assistant
State Attorney (ASA) to contact the duty judge and accompany the deputy when
presenting the search warrant affidavit the duty judge. VSO General Counsel has no
role in obtaining a search warrant pursuant to a criminal violation.
12. RESPONSIBILITIES OF THE GENERAL COUNSEL
a. Legal shall review all RPO documents for sufficiency prior to any filing. If insufficient, Legal
will contact the deputy for correction.
b. Legal will file the TRPO and RPO petition.
c. Legal will attend the Compliance Hearing.
d. Legal will attend the Final Hearing.
13. NOTICE OF VACATED OR EXTENDED RPO ORDERS
a. The Clerk notifies VSO Legal of RPO expirations within 60 days of expiration. VSO Legal
reviews the case to determine whether to seek an extension.
(1) If an extension is not sought, or the RPO is vacated, then Legal notifies the VSO Civil
and Evidence Sections by email of the pending expiration or order to vacate.
(2) Property and Evidence shall release any firearms and/or ammunition according to law
and VSO policy pending expedient verification of Respondent’s current legal
entitlement to possess firearms and/or ammunition.
(3) Civil notifies the Teletype Unit of expiring and vacated RPOs.
(4) For vacated orders, the Teletype Unit promptly removes the entry from the FCIC/NCIC
computer system.
(5) For expiring orders, the FCIC/NCIC system automatically changes the entry’s status to
expired on the expiration date.
14. RETURN OF FIREARMS/AMMUNITION/CCW
a. The Property & Evidence Section shall attempt to notify by phone those individuals listed in
the report and document all attempted and actual contacts made in accordance with
established Evidence Section standard operating procedures.

• Affidavit – In Re: Petition for Risk Protection Order
• Affidavit Continuation – In Re: Petition for Risk Protection Order, VSO Form # 061118.001
• Petition for Temporary Ex Parte Risk Protection Order and Risk Protection Order
• Affidavit – Risk Protection Order/Baker Act Return of Firearms or Ammunition to Third Party
Designated by Respondent, VSO Form # 051618.001
• Affidavit – Risk Protection Order/Baker Act Return of Firearm or Ammunition to Third Party Owner,
VSO Form # 051618.002
• Affidavit – Owner Requests Transfer of Firearms or Ammunition to Third Party, VSO Form #
091418.001
• Affidavit – Risk Protection Order/Baker Act Transfer of Firearm(s) or Ammunition to Owner
(Respondent Is Not the Owner), VSO Form # 091418.002
• Risk Protection Order/Baker Act Firearms and Ammunition Receipt, VSO Form # 051618.003
• Risk Protection Order/Baker Act Firearms and Ammunition Receipt Continuation, VSO Form #
051618.004
• Risk Protection Order Notification, VSO Form # 080719.001

OFFICE

GO-002-01 01/05/2021 None
Title
JURISDICTIONAL RESPONSIBILITIES
I. PURPOSE
The purpose of this policy is to delineate the geographical jurisdictional boundaries of the Volusia Sheriff’s
Office (VSO) and establish guidelines relating to the concurrent jurisdictional responsibilities and mutual aid.
II. DISCUSSION
It is advantageous for law enforcement agencies within Volusia County, Florida, and in adjoining jurisdictions,
to be available to assist each other. Therefore, VSO personnel should be aware of the jurisdiction boundaries
of the VSO, mutual aid agreements and the services available from other agencies as outlined in the Florida
Sheriff’s Disaster Assistance Mutual Aid Agreement, Florida Sheriff’s Combined Operational Assistance and
Voluntary Cooperation Mutual Aid Agreement, and the Combined Operational Assistance and Voluntary
Cooperation Agreement for Volusia County, Florida/Mutual Aid Agreement.

A. GENERAL
1. The legally authorized geographical area under the Sheriff of Volusia County, Florida, is Volusia
County. The enforcement of Florida Statutes and Volusia County ordinances are authorized in
Volusia County, Florida unless specifically prohibited or allowed elsewhere by State Statute.
B. BOUNDARIES
1. The boundaries of Volusia County, Florida, are described in Chapter 7, Florida Statutes.
2. A detailed official map, which includes the boundaries of the jurisdiction of Volusia County, Florida,
is maintained in the Communications Section.
C. JURISDICTIONS
1. VSO maintains jurisdiction in all of Volusia County and has primary jurisdiction of all law
enforcement in the unincorporated areas of Volusia County and in the cities of Deltona, DeBary,
Pierson and Oak Hill.
2. CONCURRENT JURISDICTIONS
a. VSO possesses concurrent jurisdiction with the cities of Ormond Beach, Holly Hill, Daytona
Beach, Daytona Beach Shores, Ponce Inlet, South Daytona, Port Orange, New Smyrna
Beach, Edgewater, DeLand, Orange City, and Lake Helen. In addition, VSO retains
concurrent law enforcement jurisdiction in Volusia County, Florida with the Daytona Beach
Regional Airport Security Force, Volusia County Beach Safety/Ocean Rescue, the Florida
Department of Law Enforcement, Florida Highway Patrol, Florida Marine Patrol, Florida
Game and Fresh Water Fish Commission, Florida Division of Alcoholic Beverages and
Tobacco.

b. There are also several federal law enforcement agencies assigned to Volusia County, Florida.
They include the Federal Bureau of Investigation, Drug Enforcement Agency, United States
Customs, United States Department of Immigration, United States Wildlife Service, and the
United States Coast Guard.
c. The Sheriff, by law, is the Chief Law Enforcement Officer in Volusia County with the full
authority and responsibility to uphold the law and preserve the peace.
d. Traffic crash investigative duties are the responsibility of the Florida Highway Patrol in the
unincorporated areas and the respective local police departments within the incorporated
areas. The VSO investigates traffic crashes in the cities of Deltona, DeBary, and Oak Hill.
e. The VSO Communications Center shall maintain communications with the following:
• All police departments within Volusia County;
• The Florida Highway Patrol;
• EVAC ambulance units;
• Fire Service Stations, fire and rescue vehicles;
• Surrounding County Sheriff's Offices.
D. MUTUAL AID AGREEMENT
1. The VSO, as allowed under Florida Statute 252, has mutual aid agreements/Voluntary
Cooperation Agreements with all cities within Volusia County, Florida, all counties within the state
of Florida, and the surrounding Counties of Brevard, Orange, Indian River, Seminole, Lake,
Putnam, Marion, Flagler and Osceola.
2. State Statute provides guidelines and establishes emergency management powers. The Mutual
aid agreement provides the following terms.
3. PROVISIONS FOR OPERATIONAL ASSISTANCE
a. Law enforcement agencies may request and render assistance to one another, including but
not limited to, dealing with riots, civil disturbances, large protest demonstrations, aircraft
disasters, fires, natural or man-made disasters, sporting events, spring break, motorcycle
weeks, automobile race events, concerts, parades, escapes from detention facilities, and
incidents requiring the utilization of specialized units.
4. PROVISION FOR VOLUNTARY COOPERATION
a. Each agency may request or render assistance to one another in dealing with any violations
of Florida State Statutes including but not limited to investigating homicides, sex offenses,
robberies, assaults, burglaries, larcenies, gambling, motor vehicle thefts, drug violations,
backup services during patrol activities, and inter-agency task forces, including but not limited
to: traffic enforcement and drug enforcement task forces or joint investigations.
E. REQUESTING OR RECEIVING AID
1. Resources that are assigned to assist the VSO shall be under the immediate command of a
supervising officer designated by the assisting agency. Such supervising officer shall be under the
direct supervision and command of the Incident Commander for that event as designated by the
Sheriff.
2. COMMUNICATIONS WITH ASSISTING PERSONNEL
a. Communications with assisting personnel shall be maintained via the County 800MHz radio
system. Communications Section personnel shall monitor the 8 Call 90 talkgroup, PSAP
talkgroup, and All Points frequency channels in order to receive communications from
assisting personnel. When assisting personnel need to talk with a VSO field unit or supervisor,
Communications Section members will direct the VSO member to switch to the appropriate
talk group.
b. The VSO will utilize shared mutual aid channels or utilize the Florida Interoperable Network
(FIN) when cooperating with agencies on disparate radio systems. The VSO may temporarily
issue portable 800 MHz radios to the supervisors of assisting units. The assisting supervisors
could then communicate with their personnel via their own radio equipment and relay
information to Central Communications using the temporarily issued portable radio.

c. In the event that radio equipment does not provide sufficient compatibility for effective
communications, cell phone equipment shall be used to maintain communications with VSO
and assisting agency supervisors.
d. Communications with assisting agency personnel shall be conducted using clear speech.
Codes and signals shall be avoided to prevent misunderstanding.
F. RENDERING ASSISTANCE
1. The supervisor of the assisting unit or Deputies shall be under the direct supervision of the agency
requesting assistance.
2. Employees rendering assistance outside their jurisdiction pursuant to agreements shall have the
same powers, duties, rights, privileges and immunities as if they were performing duties in the
political subdivision in which they are normally employed.
3. Should a Deputy be in the jurisdiction of another for routine matters, such as traveling through the
area on routine business and a violation of Florida Statutes occurs in his presence and
enforcement action is taken, the Deputy will notify the appropriate agency. Upon the arrival of the
appropriate agency, the Deputy will turn the situation over to them and offer any assistance
requested, including a follow-up written report documenting the event and actions taken.
4. The accused will be processed under the jurisdiction of the arresting agency.
5. Routine investigations and follow-ups may be accomplished between VSO personnel and the
respective agency.
6. The agency furnishing the equipment and work force will bear the loss or damages to such
equipment and compensate the employees.
7. All costs relating to equipment and work force shall be borne by the sending agency.
8. The agency head or designee whose assistance is sought shall evaluate the situation and the
availability of the agency’s resources. The agency head or designee will respond in a manner they
deem appropriate.
9. The terms of the Mutual Aid Agreement are in effect as stated in the formal agreement that is on
file with the Florida Department of Law Enforcement. The procedures for review and revision of
the Mutual Aid Agreement are included within the document.
G. PROVIDING OR REQUESTING AID
1. Any Deputy may provide or request back-up support or routine aid from other agencies as
availability of resources permit.
2. The VSO will coordinate with other agencies when jointly investigating crimes committed in their
jurisdiction and VSO personnel involved will complete a report documenting their investigations in
connection with the crime.
3. Deputies shall advise the communications center of the jurisdiction of an agency that is a party to
the mutual aid agreement/voluntary cooperation agreement and requests assistance prior to
making an arrest as the result of an investigation. A copy of the report will be forwarded to the
other Police agencies involved.
4. Should an unplanned law enforcement situation arise within a jurisdiction that is a party to the
mutual aid agreement/voluntary cooperation agreement, that respective agency's communications
center shall be notified and the appropriate action taken. Upon arrival of the appropriate agency,
the situation shall be turned over to them.
5. Deputies shall offer assistance, including but not limited to, a written report documenting the event
and the actions taken.
6. In multi-jurisdictional matters within the 7th Judicial Circuit, the VSO will coordinate the
investigation with the respective counties and the State Attorney's Office.
7. Citizens requesting service that normally falls within the jurisdiction of an incorporated area of
Volusia County shall be referred to the respective jurisdiction, unless that citizen specifically
requests the services of the VSO.
8. A copy of any required reports shall be forwarded to the jurisdiction involved.

9. The Watch Commander is empowered to authorize emergency non-routine aid to other agencies.
H. COUNTY EMERGENCY MANAGEMENT PLAN
1. The Volusia County Emergency Management Plan, which is reviewed annually, has provisions
for:
a. Requesting assistance from the National Guard, local and Federal agencies; and
b. Procedures for maintaining radio communication with outside personnel. The primary
communications network consists of:
• The County 800 MHz radio system
• Inter-City
• All Points
I. REGIONAL SERVICES
1. The VSO shall maintain radio communications with other law enforcement agencies.
2. The VSO shall participate in the Florida Department of Law Enforcement Centralized Fingerprint
System.
3. The VSO shall participate in a state wide criminal information system.
4. The VSO shall participate in the Uniform Crime Reporting System maintained by the Florida
Department of Law Enforcement.

OFFICE

GO-002-02 01/05/2021 None
Title
DEPARTMENTAL LIAISON
I. PURPOSE
The purpose of this general order is to encourage, promote and maintain cooperation between Volusia
Sheriff’s Office (VSO) and the various criminal justice, juvenile justice and social service agencies with which
the Department deals.
II. DISCUSSION
Interagency cooperation, coordination and planning are indispensable assets. Effective liaison results in a
safe, competent and cost effective service to the public. It is also important for VSO personnel to be cognizant
of the various resources and services at their disposal.
III. POLICY
It shall be the policy of the VSO to cooperate with all agencies engaged in the administration of the criminal
justice system and other agencies involved in service to the public. The VSO will utilize and give the aid or
provide timely and accurate information to members of the community in need.
IV. PROCEDURE
A. GENERAL
1. VSO personnel who conduct liaison duties with local courts, State Attorney's Office, Probation and
Parole, Department of Juvenile Justice, or other law enforcement agencies shall maintain a written
record of suggestions, criticisms or relevant information deemed of value to the VSO.
2. Personnel who conduct or are temporarily assigned liaison duties shall forward, via chain of
command, a report to the Sheriff outlining any deficiencies or suggestions.
3. Department personnel shall maintain a collaborative working relationship with other agencies to
ensure information exchange and coordination.
4. The VSO General Counsel shall meet as needed with a representative of the State Attorney's
Office for the purpose of:
• Ensuring the exchange of information as it applies to VSO deputies’ performance of law
enforcement duties, including courtroom procedures and investigative errors.
• Exchanging information which would allow for a greater understanding of the difficulties and
complexities encountered by law enforcement personnel.
• Reporting the results and suggested corrective actions of these meetings in periodic legal
bulletins.
B. PAROLE AND PROBATION

1. A member of the Career Criminal unit shall periodically meet with a representative of Probation
and Parole for the purpose of exchanging information as it applies to the tracking of
habitual/serious offenders.
2. Law Enforcement Operations personnel are encouraged to assist Probation and Parole personnel,
i.e., supplying information about the defendant during probation/parole investigations, assisting
with violators.
C. JUVENILE AND ADULT CORRECTIONAL AGENCIES
1. The Law Enforcement Operations Chief or designee shall meet quarterly with a representative of
the adult correctional facilities.
2. All Deputies shall maintain a cooperative working relationship with juvenile and adult correctional
agencies.
3. Problems, concerns and suggestions regarding a Deputy working with the juvenile and adult
correctional agencies shall be brought to the attention of the Deputy's supervisor. The information
will be reported in writing to the attention of the Law Enforcement Operations Chief, via chain of
command.
4. The Juvenile Services Director and District Juvenile Detectives shall meet with juvenile authorities
and detention facility representatives to ensure an exchange of information.
D. FUGITIVES
1. VSO personnel shall assist other local, state and federal law enforcement agencies on a case-by-
case basis in the apprehension and arrest of fugitives.
2. Deputies may stop and detain persons meeting a detailed description of subjects wanted by other
law enforcement agencies. When the person detained matches the information contained in a
warrant, the initiating agency shall be contacted to confirm the existence of the warrant and wishes
a "HOLD" placed on the individual. If confirmed, the individual will be arrested and placed in the
Volusia County Jail until transfer is affected.
E. EXCHANGE OF INFORMATION IN CRIMINAL INVESTIGATIONS
1. The VSO will supply reports and aid to law enforcement agencies as requested. The Volusia
County Crime Center and Intelligence Unit shall provide information to other agencies as
requested.
2. Deputies are encouraged to cooperate and notify other law enforcement agencies of investigations
or crimes which affect that particular jurisdiction or agency.
3. The VSO encourages attendance at the monthly Detectives’ intelligence meeting for an exchange
of criminal information.
F. OTHER LAW ENFORCEMENT AGENCIES
1. Division and District Commanders shall periodically meet with representatives of other agencies
having concurrent and adjoining jurisdictions to plan and discuss special events, joint enforcement
efforts, problems, concerns and mutual aid agreements.
2. Each District Commander or designee shall meet at least quarterly for purposes described above.
3. The Sheriff meets periodically with the heads of other agencies having concurrent and adjoining
jurisdictions.
G. FIRE OFFICIALS
1. County staff meetings provide a forum for law enforcement and fire service personnel to resolve
and coordinate problems and develop plans.
H. TRAFFIC
1. The Traffic supervisor or designee shall meet with a representative of Traffic Engineering, as
needed.
2. Traffic Deputies shall periodically meet with representatives of other agencies concerned with
traffic safety, to objectively, intelligently and analytically provide a united approach to traffic safety
and efficient highway use. This includes but is not limited to:

• The traffic supervisor of another agency to discuss and plan school zones
• Highway Patrol to discuss traffic enforcement activities
• Reports or studies from national agencies
3. Community Relations shall meet with and provide information to concerned groups.
I. COURTS
1. The Juvenile Services Director or designee shall maintain liaison with juvenile court system
personnel.
2. The Court Services Section Commander or designees shall maintain liaison with judges in Volusia
County Florida.
J. REFERRAL SERVICES
1. VSO personnel shall refer persons in need of assistance to the law enforcement agency having
jurisdiction, or when not related to criminal matters, to the agency best able to provide the requisite
aid.
2. Consideration should be given to, but not limited to:
• The age of the individuals in need of assistance
• The root of the problem
• The agencies available
• The financial status of the individuals involved
• The welfare of children involved
• Whether the problem is of immediate concern or an emergency
• Transportation needs
3. All VSO personnel shall provide timely, accurate and courteous service to members of the
community.

OFFICE

GO-003-01 01/05/2021 None
Title
WRITTEN AGREEMENTS
I. PURPOSE
The purpose of this general order is to establish procedures for preparing written agreements governing
contractual law enforcement services.
II. DISCUSSION
The provision of law enforcement services for which a fee is paid should be based on a precise contractual
agreement. Necessary elements of the agreement include a description of the services to be provided, the
cost of the services, how payments are to be made, the issuance of reports and keeping of records, as well
as procedures for amendment, renewal, and cancellation. Provisions for any lawsuits or payments of
damages that arise from the provided services should be included in the written agreement, as should
provisions for hiring and disciplining provider personnel, for assigning specific duties to provider personnel,
and for establishing equipment and property ownership and use.
Law enforcement service includes the following traditional public safety activities, which are performed over
a specified time period: patrol services; investigative services; communications performed for another law
enforcement agency; automated or manual fingerprint identification; record keeping for law enforcement files;
and property management.
This general order does not pertain to those services which may be furnished by a commercial vendor, i.e.,
photo development, laboratory services, towing services, etc. Additionally, this general order does not
address extra duty assignments, e.g., security at high school or university functions, sporting events, etc.
III. POLICY
It shall be the policy of the Volusia Sheriff's Office (VSO) to develop contractual agreements for the provision
of law enforcement services requested by other governmental agencies.
IV. PROCEDURE
A. GENERAL
1. A written agreement shall exist whenever the VSO agrees to provide law enforcement services for
a fee.
2. The written agreement shall include:
• A statement of the specific services to be provided
• Specific language dealing with financial agreements between the parties
• Specification of the records to be maintained concerning the performance of services by the
provider agency

• Language dealing with the duration, modification, and termination of the written agreement
• Specific language dealing with legal contingencies
• Stipulation that the provider agency maintains control over its personnel
• Specific arrangements for the use of equipment and facilities, and
• A procedure for review and revision, if needed, of the agreement.
3. Additional clauses may clarify other identified needs or agreements. If any duties beyond that
normally provided are to be performed, they shall be specifically identified in the agreement.
4. Employment rights of personnel assigned under a written agreement for law enforcement services
are not abridged by the VSO. Participation in a contracted law enforcement service arrangement
shall not penalize participating employees nor shall it in any way threaten their employment rights,
promotional opportunities, training opportunities, or fringe benefits.
5. Employees of the VSO who are assigned to positions providing contracted law enforcement
services shall be classified in the same manner as employees assigned to any other division or
section in the VSO and shall remain subject to all of the same VSO rules, general orders, and
division/section manuals.
6. Employees who are assigned to positions providing contracted law enforcement services shall
perform their duties under the direction of their normal VSO chain of command and shall not be
subject to direct supervision by agents of the contracting organization.
7. The VSO may utilize different written agreement formats for agencies it contracts with dependent
upon the scope of services provided and the degree of comprehensive language deemed
necessary to describe the contractual relationship to the satisfaction of both parties.

OFFICE

GO-011-01 01/05/2021 01/05/2021
Title
VOLUSIA SHERIFF’S OFFICE ORGANIZATIONAL DESCRIPTION
I. PURPOSE
The purpose of this general order is to describe the organizational components and structure of the Volusia
Sheriff’s Office (VSO) and to provide a description of the functions of its various subdivisions.
II. DISCUSSION
The VSO provides an organizational structure with lines of command in order to facilitate formal
communication and the various functional responsibilities required by its mission and goals. These
responsibilities may be assigned to an individual position or a component specifically created and staffed as
such. Functional responsibility for several activities may also be assigned to a single position or a designated
component, as needed, and may be reorganized or streamlined at the direction of the Sheriff in order to
successfully further the overall goals of the agency.
III. POLICY
It shall be the policy of the VSO to provide an organizational structure that reflects formal lines of authority,
command and communication within the agency while allowing rapid response, innovation and flexibility in
achieving its overall mission.
Organizational subdivisions shall be grouped by function and shall be depicted graphically on an
organizational chart. This chart shall be reviewed at least annually and updated as needed. The agency’s
organizational charts shall be made available to all personnel and shall be maintained on the agency’s
intranet, I Drive and internet website at www.volusiasheriff.org.
IV. PROCEDURE
A. GENERAL
1. It shall be the responsibility of each Division Chief to review their respective command structure
for effective organization and functional distribution of personnel resources at least annually.
2. Any areas requiring operational review for potential restructuring due to increased manpower
needs, specialized units, streamlining/technology, etc., shall be brought to the attention of the
Chief Deputy in a timely manner to allow for strategic and operational planning.
3. Approved changes to the organizational chart shall be documented in a memorandum providing
a brief description of the new/revised functional responsibilities and placement of the component
within the respective command; a copy shall be provided to Professional Standards for updating
and posting of the revised organizational description and the organizational chart.
B. ORGANIZATION

1. The VSO is organized into areas of functional responsibility and levels of authority. Areas of
functional responsibility include division, district, section, shift, squad, unit, details, programs and
teams. Levels of authority include rank or position and are based on functional responsibility. All
VSO supervisors (sworn and civilian) receive their delegated authority from and are accountable
to the Sheriff.
2. Through the Sheriff’s authority, functional lines of command authority and communication are
established downward and upward within the organizational hierarchy through each successive
level of command. This chain-of-command establishes and designates supervisory accountability
for the respective component and provides the formal communication lines that maintain basic
organizational principles such as delineating responsibility, delegating authority and ensuring unity
of command.
a. Office of the Sheriff – The Office of the Sheriff is the top organizational component that
includes functions of the Sheriff, Chief Deputy, General Counsel, Office of Public Affairs &
Media Relations, and Juvenile and Community Relations Programs. The Sheriff’s authority
establishes all organizational levels and functions that comprise the VSO.
b. Office of the Chief Deputy – The Chief Deputy is the second level of command subordinate
only to the Sheriff. The Office of the Chief Deputy includes staff and command functions of
the Chief Deputy, Law Enforcement Operations Division, Support Operations Division,
Administrative Services Division, Professional Standards Section (Internal Affairs Unit and
Professional Compliance Unit).
c. Division – A division is the third level of command subordinate to the Chief Deputy and is
commanded by a Division Chief as appointed by the Sheriff.
d. District – A district is a subordinate organizational component within a Division; Districts
perform related functions within a geographic boundary and are commanded by a Captain as
appointed by the Sheriff.
e. Section – A section is an organizational component that performs related functions and tasks
under the direction of one supervisor.
f. Shift – A shift is a subordinate organizational component within a district or section and is
composed of a squad(s) of personnel.
g. Squad – A squad is the principle subordinate organizational component within a shift and is
supervised by a Sergeant.
h. Unit – A unit is an organizational group of personnel that are assigned a specialized function
or task and is under the command of a single supervisor.
i. Detail – A sub-component of a district, division, shift, section or squad in which personnel are
assigned a specialized activity.
j. Team – A team is a work-group whose primary assignments are in functional areas; teams
are assembled for a special purpose as needed. Team supervisors report to higher authority
as designated by the Sheriff. A team may also be comprised of members, as designated by
the Sheriff, who work independent of each other towards a common operational goal as a
means to facilitate various activities and services throughout the VSO. (E.g. Critical Incident
Stress Debriefing Team, Clandestine Laboratory Response Team, various ad hoc
management teams, committees, etc.)
C. COMMAND STRUCTURE
1. The order of sworn rank and comparative non-sworn supervisory positions for the VSO is as
follows:
SWORN NON-SWORN
SHERIFF
CHIEF DEPUTY
DIVISION CHIEF
CAPTAIN PROGRAM MANAGER

SWORN NON-SWORN
LIEUTENANT SECTION SUPERVISOR
SERGEANT UNIT SUPERVISOR
DEPUTY CIVILIAN STAFF
RESERVE VOLUNTEERS
D. OFFICE OF THE SHERIFF

1. The Sheriff is the Chief Law Enforcement Executive Officer/Director of Public Safety for Volusia
County, Florida. The Florida Constitution and Florida law delineate the duties and responsibilities
of the Sheriff.
2. The Office of the Sheriff provides various specialized executive, administrative, and managerial
services to the Sheriff. Reporting directly to the Sheriff are the Chief Deputy, General Counsel,
Office of Public Affairs & Media Relations, and Juvenile and Community Relations Programs:
a. Chief Deputy – The Chief Deputy is second in command of the VSO and is responsible for
the day-to-day operations of the VSO.
b. General Counsel – Is responsible for all legal matters as deemed appropriate by the Sheriff.
c. Office of Public Affairs & Media Relations – The Section is composed of a Public
Information Officer and Public Information Assistant. They are responsible for contact with all
areas of the media.
d. Juvenile and Community Relations Programs – The section is supervised by a Director
and is comprised of the following units:
• Juvenile Services Unit – The unit is responsible for monitoring all juvenile arrests,
coordinating with the Department of Juvenile Justice (DJJ), providing liaison and
guidance for all juvenile related diversion programs, and functions as a juvenile services
liaison/resource for VSO Deputies and Detectives, as well as surrounding law
enforcement agencies.
• GPS Monitoring Unit – The unit manages tracking of DJJ youth on global positioning
satellite/electronic monitoring (GPS/EM) for the Seventh Judicial Circuit, coordinating
directly with respective law enforcement agencies, Judges, Juvenile Probation Officers
(JPO), and other criminal justice system partners.
• Youth Services Unit – The Unit provides recreational sports activities in conjunction
with tutorial functions, summer camps, etc. for the agency’s directed high-profile crime
prevention/community engagement.
• Community Relations Program
• Citizen Observer Program – Provides an enhanced mobile neighborhood watch
program comprised of volunteers. The program is supervised by the agency’s
COP Coordinator and is comprised of trained volunteers and a Staff Assistant.
This program provides trained civilian volunteers to assist Deputies in the
observation of activities in assigned areas and also provides traffic direction and
ancillary assistance during special events and natural disasters. In addition, COPs
provide a wide variety of community support and engagement activities to the
Community.
• Community Relations Unit
E. OFFICE OF THE CHIEF DEPUTY
1. CHIEF DEPUTY – The Chief Deputy is the second in command of the VSO and is responsible for
overseeing the day-to-day operations. Reporting to the Chief Deputy is the Law Enforcement
Operations Division Chief, the Support Operations Division Chief, and the Administrative Services
Division Chief.
2. Also reporting to the Chief Deputy is the Professional Standards Section, comprised of Internal
Affairs and Professional Compliance.

• Internal Affairs Unit – Internal Affairs is supervised by a Lieutenant and is responsible for
ensuring the integrity of VSO operations by investigating complaints against the agency or its
personnel. Internal Affairs also monitors and facilitates the agency’s Personnel Early
Intervention System.
• Professional Compliance Unit –Professional Compliance is supervised by a Lieutenant and
is responsible for various activities associated with management of the agency’s CALEA
Accreditation Program including required compliance audits, the
research/development/maintenance of policies and procedures, staff inspections, and
planning and research.
F. LAW ENFORCEMENT OPERATIONS DIVISION
1. The Law Enforcement Operations Division (LEOD) is commanded by a Division Chief. The
Division is responsible for all uniform operations throughout four (4) geographically designated
Districts (Districts 2, 3(North/South), 4, and 6), county-wide Watch Commanders, the Investigative
Services Section, and the Special Investigations Section. The LEOD also augments its operations
with various tactical and crime suppression teams and joint-agency/task force operations.
2. Reporting to the Law Enforcement Operations Division Chief is the LEOD Executive Officer,
District Commanders, the Investigative Services Section Commander, and the Special
Investigations Section Commander.
3. LEOD EXECUTIVE OFFICER
a. The LEOD Executive Officer provides executive support to the Division Chief in areas
requiring liaison activities, resource coordination, special project oversight, strategic planning
initiatives and facilitating various meetings and plans in support of the agency’s goals. The
VSO Watch Commanders report directly to the LEOD Executive Officer.
4. TEAMS
a. Bomb Team – The Bomb Team is responsible for the handling and disposing of explosive
and incendiary devices for the VSO.
b. Special Weapons and Tactics (SWAT) Team – The VSO Special Weapons and Tactics Team
is comprised of specially trained individuals who utilize expertise, training and specialized
equipment.
c. Crisis Negotiations Team – Crisis Negotiators are specially trained Deputies, who are used
to communicate with barricaded suspects that have committed acts of violence and are
hostage takers. These Deputies are also used to communicate with subjects in crisis,
including suicidal or emotionally disturbed individuals.
G. DISTRICT OPERATIONS
1. District Commanders – VSO jurisdiction is comprised of four (4) Districts. Each District is
comprised of a District Commander (Captain) and at least one Assistant Commander (Operations
Lieutenant) to oversee each of the following Districts:
a. District 2 is the Northwest district running from the north county line southward along its
western border of the St. Johns River. The eastern boundary runs approximately the north-
south centerline of the county. The southern boundary runs along SR 472 in the southeast
and then continues to the St. John’s River from the intersection of SR 472 and N. Volusia
Ave. in the southwest. The cities of DeLand, Lake Helen, and Pierson are in this district, as
well as the communities of Seville, Cassadaga, Barberville, DeLeon Springs, and Glenwood.
b. District 3 (North and South) is the Eastside district running from the north county line to the
south county line. Its eastern border is the Atlantic Ocean; its western border is approximately
the north-south centerline of the county with the western border in the north running to
Interstate 4 (I-4) on the mainland and to Main St. in Daytona Beach on the peninsula. Its
western border in the south runs west of CR 415 until it reaches the District 4 border, south
of Lake Ashby. The cities of Ormond Beach, Holly Hill, Daytona Beach, Daytona Beach
Shores, Ponce Inlet, New Smyrna Beach, Edgewater, Port Orange, South Daytona, Oak Hill,
as well as the community of Ormond by the sea, are located in this district. District 3 operates
a North and a South office.

c. District 4 is a Southwest district and runs from the south county line to the northern city limits
of Deltona. The city of Deltona is located within the district. The western border is shared with
the northeastern city limits of DeBary and eastern city limits of Orange City. The eastern
border encompasses the community of Osteen and runs north along CR 415 until meeting
the District 3 border south of Lake Ashby. The community of Enterprise runs along the
southwest border.
d. District 6 is a Southwest District and runs from its western border on the St. John’s River in
the south to SR 472 in the northeast. The northwest border continues from the intersection
of SR 472 and N Volusia Ave. until it reaches St. John’s River towards the northwest. The
cities of DeBary and Orange City are located within the district. The western border is the St.
John’s River, and the eastern border comprises the southwestern city limits of Deltona and
western city limits of Orange City.
2. Each District has a minimum of four squads (Alpha/Bravo/Charlie/Delta), and a Sergeant
supervises each squad. Each of the four Districts is staffed with clerical support personnel. [For
geographical assignment purposes only, Detectives, a Detective Sergeant, a Community Services
Sergeant and School Resource Deputies may work out of each District but report to/through their
respective organizational commands].
H. SPECIAL INVESTIGATIONS SECTION
1. The Special Investigations Section is commanded by a Captain and is comprised of the West
Volusia Narcotics Task Force, East Volusia Narcotics Task Force, Deltona Narcotics Enforcement
Team, Volusia Bureau of Investigation, DEA Task Force, Central Florida High Intensity Drug
Trafficking Area, FBI Safe Streets Task Force, the US Marshals Florida/Caribbean Fugitive Task
Force and the Domestic Security Unit. The Domestic Security Unit consists of the Volusia County
Crime Center, Intelligence Unit, Crime Stoppers Unit, Central Florida Intelligence Exchange, and
the FBI Joint Terrorism Task Force.
a. Volusia Bureau of Investigation (VBI) – The Volusia Bureau of Investigation is supervised
by two VSO Sergeants. VBI is a federally funded High Intensity Drug Trafficking Area (HIDTA)
initiative belonging to the Central Florida HIDTA. VBI is a multi-agency task force that pools
resources from local, state and federal law enforcement agencies in order to target mid- and
upper-level drug trafficking organizations as well as racketeering and organized crime.
b. DEA Tactical Diversion Task Force, DEA Task Force, United States Marshall’s Fugitive
Task Force – VSO Detectives are assigned to each Task Force and report to the VBI
Sergeant for administrative responsibilities. The respective Task Force’s Supervising Special
Agent is responsible for the day-to-day administration of all operations and personnel, and
shall have the authority to make routine assignments and determine case priority, as needed.
c. Narcotics, Vice and Street Level Crime – These units are responsible for street level
narcotic, and vice related investigations throughout Volusia County. Each Task Force Unit is
supervised by a Detective Sergeant. These units are assigned to specific geographical areas
of the county. East Volusia Narcotics Task Force (EVNTF) is responsible for the entire
eastside of the Volusia County. West Volusia Narcotics Task Force (WVNTF) is responsible
for District’s 2 and 6 and Deltona Narcotics Enforcement Team (DNET) is responsible for
District 4.
d. High Intensity Drug Trafficking Area (HIDTA) Analyst Section – VSO Analyst is assigned
to the Central Florida HIDTA and report to the VBI Sergeants for administrative
responsibilities. The HIDTA Supervising Analyst is responsible for the day-to-day
administration of all analytical activity and personnel, and shall have the authority to make
routine assignments and determine case priority, as needed.
e. Domestic Security Unit – The Domestic Security Unit consists of the Volusia County Crime
Center, Intelligence Unit, Crime Stoppers Unit, Central Florida Intelligence Exchange, and
the FBI Joint Terrorism Task Force.
• The Volusia County Crime Center – the Volusia County Crime Center (VC3) daily
operations are supervised by a Detective Sergeant (VC3 Supervisor). The center is
staffed by VC3 operators including Intelligence Detectives, Crime-Intelligence Analysts,
and Office Assistants as support personnel. The VC3 will provide dispatchers, patrol
units, Detectives and other law enforcement personnel with valuable real-time
information that will improve and enhance in-the-field decision making capabilities and

ultimately increase safety for both law enforcement and the public it serves. The Crime
Center will provide relevant, investigative intelligence to Detectives actively working
priority cases to include but not limited to; homicides, sexual battery, armed robbery,
etc. The Crime Center will provide investigative support for all Operations approved by
the VC3 Supervisor to include but not limited to; search warrants, narcotic operations,
arrest warrant round ups, etc. The Crime Center will provide subject bios, tactical and
strategic crime analysis and the collection, evaluation and dissemination of criminal
intelligence. The VC3 will provide relevant information to the entire agency to ensure all
divisions are aware of active day-to-day operational information. This intelligence will
be provided through a daily Roll Call Briefing to be posted on the VSO Home Page.
• The Intelligence Function – The Intelligence Unit is supervised by the VC3
Detective Sergeant and is comprised of Intelligence Detectives and Crime-
Intelligence Analysts. The Unit is responsible for collecting and disseminating
intelligence information to the VSO and other law enforcement partners. The Unit
will collect various facts and documents, circumstances, interviews, and other
materials related to crime and places them in a logical, related framework to assist
Law Enforcement Officers with the development of a criminal case, explain a
criminal phenomenon, or describe crime and crime trends. The unit maintains
liaison with other regional intelligence units in the state.
• Crime Stoppers Unit – the Crime Stoppers Unit is supervised by the VC3 Detective
Sergeant. Crime Stoppers mission is to support all law enforcement agencies in
Volusia, Flagler, St. Johns and Putnam Counties by providing citizens a means of
anonymously reporting information on unsolved reported crimes and unreported
crimes.
• Central Florida Intelligence Exchange – The Central Florida Intelligence Exchange
(CFIX) is supervised by the Major Crimes Investigations Lieutenant and is responsible
for providing investigative support through analytical products and both tactical and
strategic intelligence through various intelligence products. This includes the collection,
analysis, production, and dissemination of intelligence in order to support regional
efforts to detect, deter, disrupt, and deny terrorist activity.
• FBI Joint Terrorism Task Force (JTTF) – The JTTF is supervised by the FBI
Supervising Special Agent for the day-to-day administration of all operations and
personnel, and shall have the authority to make routine assignments and determine
case priority, as needed. A VSO Detective is assigned to the Task Force and reports to
the VC3 Sergeant for administrative responsibilities. The JTTF collects resources of the
member agencies for the prevention, preemption, deterrence and investigation of
terrorist acts that affect United States interests, and to disrupt and prevent terrorist acts
and apprehend individuals who may commit or plan to commit such acts. To further this
mission, the JTTF shall serve as a means to facilitate information sharing among JTTF
members.
I. INVESTIGATIVE SERVICES SECTION
1. The Investigative Services Section is commanded by a Captain and is responsible for the
investigation of all major criminal activity, persons and property crimes, Homeland Security,
Internet crimes against children, juvenile offenses, organized crime, and intelligence. The
Investigative Services Section is comprised of two sub-sections: Major Crimes Investigations and
Criminal Investigations each commanded by a Lieutenant. The sub-sections are comprised of the
following units, each commanded by a Sergeant or Civilian Supervisor:
a. MAJOR CRIMES INVESTIGATIONS
• Major Case Unit – The Major Case Unit is supervised by a Detective Sergeant and is
responsible for follow-up investigation of major crimes and incidents that have not been
identified as related to organized crime.
• Crime Scene Unit – The Crime Scene Unit is supervised by the Major Case Detective
Sergeant and is responsible for the identification, collection and preservation of physical
evidence on all major case and high profile investigations.
• Cold Case Squad – The Cold Case Squad is supervised by the Major Case Detective
Sergeant and is responsible for investigating any case considered to meet the criteria
for a “cold case”.

• Child Exploitation Unit – The Child Exploitation Unit is supervised by a Detective
Sergeant and is responsible for investigating all sex offenses in which the victim is 17
years of age or younger, cases involving severe child abuse and to protect children
from predators, child prostitution rings, sex tourism operators, and other offenders that
utilize technology to sexually exploit children. Digital Forensic Detectives are assigned
to the Unit.
• Traffic Homicide Unit – The Traffic Homicide Unit is supervised by the Major Crimes
Lieutenant and is responsible for the initial and follow-up investigation of fatalities
resulting from motor vehicle collisions.
• Volusia County SANE Program – The Volusia County SANE Program is supervised
by the Major Crimes Lieutenant and is responsible for providing medical and forensic
services to victims of sexual violence.
• Latent Print Unit – The Latent Print Unit is supervised by an Administrative Coordinator
and is responsible for Automated Fingerprint Identification System-A.F.I.S. as well as
the analysis and identification of fingerprints.
• The Career Criminal Unit – The Career Criminal Unit is supervised by a Sergeant and
is responsible for identifying and maintaining files on all habitual/serious offenders and
sexual predators/offenders as defined in Florida Statute.
b. CRIMINAL INVESTIGATIONS
• East Detectives Unit - The East Detectives Unit is supervised by a Detective Sergeant
and is responsible for conducting initial and follow-up investigations. East Detectives
Unit will be responsible for all follow-up investigations within the respective District
unless the investigation is re-assigned to a specialized unit.
• Northwest Detectives Unit - The Northwest Detectives Unit is supervised by a
Detective Sergeant and is responsible for conducting initial and follow-up investigations.
Northwest Detectives Unit will be responsible for all follow-up investigations within the
respective District unless the investigation is re-assigned to a specialized unit.
• Southwest Detectives Unit - The Southwest Detectives Unit is supervised by a
Detective Sergeant and is responsible for conducting initial and follow-up investigations.
Southwest Detectives Unit will be responsible for all follow-up investigations within the
respective District unless the investigation is re-assigned to a specialized unit.
• Deltona Detectives Unit - The Deltona Detectives Unit is supervised by two Detective
Sergeants and is responsible for conducting initial and follow-up investigations. Deltona
Detectives Unit will be responsible for all follow-up investigations within the respective
District unless the investigation is re-assigned to a specialized unit.
• Victim Advocate Program – The Victim Advocate Program is supervised by the
Criminal Investigations Lieutenant and is responsible for providing victim services to
victims of crime within the county’s municipal service district, (unincorporated Volusia),
and any contracted cities. Victim Advocates will respond to the needs of victims of child
abuse, child sexual abuse, domestic violence, sexual assault, sexual battery, robbery,
survivors of homicide victims, burglary, DUI/DWI crashes and other crimes.
J. SUPPORT OPERATIONS DIVISION
1. The Support Operations Division is commanded by a Division Chief and is responsible for the
agency’s Special Operations Section, Training Section, Judicial Services Section, Information
Technology Section, Communications Section, Evidence Section and Fleet Services Section.
2. SPECIAL OPERATIONS SECTION
a. The Special Operations Section is commanded by a Captain and two Assistant Commanders,
both Lieutenants. The Section is organizationally responsible for the Airport (DBI) Unit,
Aviation Unit, Marine Unit, Agricultural Crimes Unit, Traffic Unit, K-9 Unit, Dive Team, and the
Special Services Unit. The Special Services Unit is organizationally responsible for the,
Citizen Volunteer Auxiliary Program (CVAP), School Crossing Guards, and the School
Resource Deputies.
• Airport (DBI) Unit – VSO in coordination with the TSA and FAA to ensure the security
of the DBIA and surrounding properties. Two Sergeants, each on a rotating shift,
provide daily operational supervision of the Unit and report to the Assistant
Commander, Special Operations Section.

• Aviation Unit – The Aviation Unit is supervised by the Marine/Aviation/Range Sergeant
and is responsible for routine patrol and flight operations in support of various ground
strategies/actions within the VSO. The unit also provides medical evacuation services
to the citizens of Volusia County and provides Paramedics and aircraft maintenance
personnel.
• Marine and Agricultural Crimes Unit – The Unit is supervised by the
Marine/Agricultural Crimes/Aviation Sergeant and are responsible for routine patrol
activities within rural areas of Volusia County and calls concerning the abuse of animals;
routine patrol of the inland and offshore waterways in search of hazards and criminal
activity to include floating debris, game violations, narcotics trafficking and marine-
related thefts.
• Traffic Unit – The unit is supervised by a Sergeant. It handles selective traffic
assignments and is responsible for analyzing and coordinating the VSO traffic
enforcement activities.
• K-9 Unit – This unit is responsible for all K-9 related activities in support of patrol
operations and other specialized units, as well as court and airport security. The K-9
Units are also available to assist other agencies upon request.
• Dive Team – The Team is supervised by the Marine/Range/Aviation Unit Sergeant and
is responsible for underwater search and rescue operations; team members are
comprised of trained and certified participants from regular assignments throughout the
agency and perform as a team when called upon.
(1) Special Services Unit – The Special Services Unit is supervised by a Lieutenant who
reports directly to the Special Operations Section Commander. The Lieutenant
oversees the functions establishing community outreach programs, the School
Resource Deputy Program, School Crossing-Guard Program, facilitates the VSO
Auxiliary Volunteer Programs, and coordinates with the Juvenile Services Director in
support of Youth Activities and other community engagement initiatives.
• School Resource Deputy Program – Provides School Resource Deputies to
schools to act as a resource with respect to delinquency prevention, provides
guidance on ethical issues, individual counseling and mentoring to students, and
explains the role and rule of law enforcement to students. The program is
supervised by an Eastside and Westside Sergeant, respectively, and both report
directly to the Special Services Lieutenant.
• School Crossing Guards Program – School Crossing Guards work out of each
district office and are supervised by School Crossing Guard supervisors. The
School Crossing Guard supervisors report directly to their respective Eastside or
Westside School Resource Sergeant.
• Volunteer Programs – All volunteer auxiliary services provided to the VSO by
dedicated members of the community are supervised by the respective Program
Coordinator and report directly to the Special Services Lieutenant. This function
also coordinates the VSO Awards Program and provides various administrative
and support programs and activities, as directed:
• Citizen Volunteer Auxiliary Program – Consists of volunteers supervised
by the agency’s CVAP Coordinator. The auxiliary program provides
volunteer office/clerical assistance to all areas of the VSO; the Coordinator
facilitates administrative activities for the agency’s Chaplain Program, as well
as other administrative functions as assigned by the Special Services
Lieutenant.
• Chaplain Program – Consists of various community Chaplains that
volunteer their services in support of the VSO. The program is facilitated by
a Senior Chaplain, with Chaplains assigned to each District. These
Chaplains provide compassion services, guidance and counseling to
employees and their families, as well as those that are victims of violent
crimes, accidents, or natural disasters.
3. TRAINING SECTION
a. The Training Section is supervised by a Captain and is responsible for the recruitment and
hiring of all sworn personnel, the entry-level New Deputy Training Program (NDT) for all newly

hired Deputies, the Deputy Training Officer Program (DTO), in-service training, and
firearms/less-lethal weapons qualifications of all sworn personnel. In addition, the Training
Section shall facilitate and administer the Reserve Deputy Program, and the following teams:
Critical Incident Stress Debriefing Team, Emergency Response Team, and Honor Guard.
• Crime Prevention Program – Crime prevention function establishes and provides
programs to educate children, adults, and the overall community based on requests or
needs and concerns of the community. The unit utilizes a designated Community
Relations/Crime Prevention Deputy, trained and certified in crime prevention through
environmental design (CPTED). The Crime Prevention Deputy reports directly to the
Training Section Lieutenant. The Crime Prevention Program works in conjunction with
the Juvenile Services and Community Services Director.
• Reserve Deputy Program
• Critical Incident Stress Debriefing Team (CISD) – The CISD Team responds to all
critical incident events providing assistance to agency personnel in coping with post-
incident stress related to traumatic events.
• Emergency Response Team (ERT)
• Honor Guard Team – The Honor Guard Team performs ceremonial duties for the VSO.
The participants have regular assignments and perform as team members on an as
needed basis.
4. JUDICIAL SERVICES SECTION
a. The Judicial Services Section is supervised by a Captain and is comprised of the Court
Security/Prisoner Transport (PT) Unit and the Civil Section; each unit is supervised by a
Lieutenant:
(1) Court Security/PT Unit – The Court Security/PT Unit is supervised by a Lieutenant.
The Court Security/PT Unit is responsible for the Extraditions Unit and all court services
as listed below.
(a) East Side Court Services
• Daytona Beach Annex – This Unit is supervised by a Sergeant(s) and is
responsible for serving both the County and Circuit Courts located in Daytona
Beach and South Daytona with the exception of S. James Foxman Justice
Center.
• S. James Foxman Justice Center – This Unit is supervised by a
Sergeant(s) and is responsible for serving the Circuit Courts located in the
S. James Foxman Justice Center in Daytona Beach, as well as First
Appearance at the Volusia County Branch Jail.
(b) West Side Court Services
• Volusia County Courthouse – The Volusia County Courthouse Unit is
supervised by a Sergeant(s) and is responsible for serving both the County
and Circuit Courts in DeLand.
(c) Extraditions Unit – The Extraditions Unit is located in the Volusia County
Courthouse and is supervised by a Sergeant.
b. Civil Unit – The Civil Unit is supervised by a Lieutenant and is responsible for service of all
civil processes issued by the various courts of the State of Florida and from other states. The
Civil Unit consists of the Civil Administrative Office in Daytona, the Civil Office in DeLand, and
satellite offices located in District 3 South and District 4.
(1) Daytona Civil Office – The Daytona Civil office consists of the following functions:
• Eastside Non-Enforceable Writs – Supervised by the Daytona Office Sergeant
and is responsible for the service of non-enforceable writs on the east side of the
county.
• Eastside Enforceable Writs – Supervised by the Daytona Office Sergeant and
is responsible for the service of enforceable writs on the east side of the county.
• Court Liaison – Supervised by an Administrative Coordinator and is responsible
for the coordination of deputy witness subpoenas with their work schedules. This

provides for maximum on duty court time and prevents, when possible, witness
subpoenas served during scheduled leave.
• Clerical Staff – Supervised by an Administrative Coordinator and is responsible
for the preparation of all civil related processes for service.
(2) DeLand Civil Office – The DeLand Civil Office is supervised by a Sergeant and
consists of the following functions:
• Westside Non-Enforceable Writs Unit – This unit is responsible for the service
of non-enforceable writs on the west side of the county.
• Westside Enforceable Writs Unit – This unit is responsible for the service of
enforceable writs on the west side of the county.
(3) District Civil Offices – Satellite Civil Offices are located in District’s 3 South and 4.
Each is supervised by a Sergeant and is responsible for the civil process within that
district.
5. COMMUNICATIONS SECTION
a. The Communications Services Section is supervised by a civilian Communications Director
(Program Manager II) and is responsible for the following units:
(1) Dispatch Unit – This unit is supervised by two Telecommunications Coordinators,
divided into four shifts. Each shift is overseen by three (3) Supervisors. They are
responsible for the operation of a full service communications facility that provides the
various routine and emergency needs of the VSO and other governmental entities. It
receives, processes, routes and dispatches calls for service and related
communications in conjunction with a countywide emergency (E-911) telephone system
and operates teletype and related automated data systems in conjunction with local,
state and federal government systems.
(2) Teletype Unit – This unit is supervised by a Management Specialist. The Teletype Unit
is responsible for persons and property records, including warrants, stored by VSO in
the FCIC/NCIC teletype systems.
(3) E-911 Unit – This unit is supervised by an Administrative Coordinator II who is the VSO
liaison with telephone companies. The unit is responsible for the management of the
County's Emergency 911 System and the modification and maintenance of all
Communications Center E-911 maps. It is also responsible for developing and helping
to administer the E911 budget funded through telephone surcharges.
(4) Administration Unit – This unit is supervised by two Assistant Directors they are
responsible for the day-to-day operations of the section, deployment of the Sheriff’s
Command Post, operational readiness of the Communications back-up facility, as well
as the research and procuring of all VSO radio equipment in accordance with VSO
policies.
6. EVIDENCE SECTION
a. The Evidence Section is supervised by a civilian Manager, who serves as the agency’s
Evidence Custodian. An Assistant Manager assists with administrative functions and various
activities, as assigned by the Evidence Custodian. The Section is responsible for receiving,
storing, and controlling all property that is found, recovered or seized as evidence by the VSO
and other agencies, as requested. The Evidence Section is also responsible for
researching/determining the final legal disposition and disposal of all cases involving the
impoundment of property or evidence by this agency.
K. ADMINISTRATIVE SERVICES DIVISION
1. The Administrative Services Division is commanded by a Division Chief and is responsible for the
agency’s Information Technology Section, Human Resources, Financial Management, and
Central Records Sections
a. INFORMATION TECHNOLOGY SECTION
(1) The Information Technology Section is supervised by a Director and is responsible for
providing computer support for the VSO and maintaining various countywide public
safety computer systems. The Section provides hardware and software support,

network administration, database administration, application development, geographic
information system (GIS) support, digital records administration, computer training, and
help-desk support. The Information Technology Section serves as the technical liaison
with the Volusia County Information Technology VSO, computer hardware and software
vendors, and other governmental entities.
• Application Services
• Infrastructure Services
• Support Services
• Digital Records
b. HUMAN RESOURCES
• Human Resources
• Payroll
c. FINANCIAL MANAGEMENT
• Finance
• Grants
• Inventory
• Purchasing
d. FLEET MANAGEMENT SECTION
(1) The Fleet Management Section is supervised by a civilian Manager and is responsible
for all VSO vehicles and related equipment; functions as the VSO fleet liaison with
Volusia County Vehicle Maintenance.
e. RECORDS SECTION

OFFICE

GO-011-02 01/05/2021 None
Title
PRINCIPLES OF ORGANIZATION
I. PURPOSE
The purpose of this general order is to establish the Volusia Sheriff’s Office (VSO) policy on span of control
and unity of command.
II. DISCUSSION
The nature of law enforcement service requires a system and chain of authority. Unity of command assures
unity of effort by the coordinated action of all forces toward the common goal.
The breadth of the span of control is determined by such factors as native ability, the complexity of the tasks,
separation by time or distance and other factors.
III. POLICY
It shall be the policy of the VSO that each employee shall be accountable to only one supervisor at a time
and that each organizational component shall be under the direct command of only one supervisor. It shall
also be the policy of the VSO that the number of employees under the immediate control of each supervisor
during normal day-to-day operations shall be limited to promote adequate supervision and coordination.
All personnel and organizational components shall adhere to the principles of organization listed in this
general order.
IV. PROCEDURE
A. UNITY OF COMMAND
1. The organizational structure of the VSO shall be designed so as to provide clear-cut channels of
authority.
2. Each VSO employee shall be accountable to only one supervisor at any given time.
3. No unit, division or other component of the VSO shall have more than one person in direct
command at the same time.
4. Each organizational component shall be under the direct command of only one supervisor.
5. Supervisors are responsible for acting in emergency situations requiring immediate supervisory
attention.
Published: 12/07/2020 1 of 1 General Order: Go-011-02

OFFICE

GO-011-03 01/05/2021 None
Title
PLANNING AND RESEARCH
I. PURPOSE
The purpose of this general order is to outline the responsibilities of planning and research. These
responsibilities include development of long range plans, request for feasibility studies, budget research,
equipment, keeps command staff up-to-date on any new developments or training concerning law
enforcement, statistical analysis, and maintains liaison with other criminal justice planning agencies.
II. DISCUSSION
Planning and research functions are essential to effective management. Complex demands for services and
declining public resources require that law enforcement agencies carefully research operational alternatives
and plan future programs.
The planning and research function should include periodic analysis of field operations activities to facilitate
accurate and timely decision making in the allocation or deployment of agency resources.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to maintain and utilize a planning and research
component.
IV. PROCEDURE
A. ADMINISTRATION
1. The planning and research function is located within the Professional Compliance Unit of the
Professional Standards Section under the Office of the Chief Deputy.
2. Planning and research function members have ready access to the Chief Deputy and the Sheriff
on tasks related to planning and research.
3. All available resources shall be made available to the planning and research function through
assignment location, computer access to RMS, County, and VSO network systems, Internet
access to state agencies.
B. RESPONSIBILITIES
1. The basic functions of the planning and research function shall include:
• Prepare staff studies on law enforcement or related support duties;
• Serve as a resource in law enforcement planning and research matters;
• Develop or assist in development of short and long-range VSO plans;

• Analyze and report on various VSO programs, and prepare summary reports for
management;
• Perform and assist in the development of projects as directed by the Sheriff, or designee;
• Conduct surveys;
• Act as liaison between the VSO and other agencies nationwide, in relation to planning and
research activities;
• Analyze operational activities.
2. The Planning and Research Unit shall facilitate and update the VSO Multi-Year Plan that shall
include:
• Long term goals and operational objectives;
• Anticipated workload and population trends;
• Anticipated personnel levels;
• Anticipated capital improvements and equipment needs;
• Provision for review and revisions.
3. All components of the VSO may utilize the planning and research function. The analysis produced
will be distributed to the unit requiring the information and any other component, which may be
affected by the information.
4. At least every four (4) years or upon request from Command Staff, the planning and research
function shall analyze field operational activities. The analysis shall contain a breakdown of data
to include:
• The type of activity;
• Time of day;
• Day of week;
• Month;
• Year;
• District.
5. The analysis report will be used for decisions on the deployment and reassessment of personnel
and equipment needs. The analysis shall be forwarded to the Sheriff and all affected divisions.

OFFICE

GO-011-04 01/05/2021 03/12/2021
Title
ADMINISTRATIVE REPORTS
I. PURPOSE
The purpose of this general order is to establish and maintain an administrative reporting system to provide
reliable information to be used in the management decision-making process.
II. DISCUSSION
To predict workloads, determine manpower and other resource needs, and prepare budgets, a law
enforcement agency should maintain a system to provide management with information on the activities of
the agency.
Administrative reports should reflect comparative data on activities and trends.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to establish and maintain an administrative reporting
system to provide daily, quarterly, and yearly reports to administration management.
IV. PROCEDURE
A. DAILY REPORTS
1. Daily Reports are provided as a timely means of providing and exchanging information between
various personnel, shifts, supervisors, commands and agencies. In addition, the VSO provides
public access to daily report information by District. This report is maintained on the agency’s
website for ease of access.
2. All divisions will be responsible for reporting on a daily basis all major incidents, crimes, execution
of search warrants, confiscated funds, and other important activity.
3. The VSO prepares and electronically maintains on the agency’s intranet the following web-based
daily reports:
• Daily Consolidated Report System – prepared by Law Enforcement Operations Division
(LEOD) shift supervisors as significant events occur on their respective shifts; available for
view by all personnel and local law enforcement agencies.
• Communications Center Daily Briefing and Information Tracking System – prepared by the
respective Communications shift supervisor and available for view by all personnel and local
law enforcement agencies.
• Zone Incident Daily Log – web-based query application that provides incident information
based on designated parameters; available to all personnel and local law enforcement
agencies

• Criminal Activity Brief – produced by the Intelligence Unit; provides a law enforcement
sensitive daily brief of criminal activity in the immediate area and throughout the State.
Emailed to all VSO personnel daily by the Intelligence Analyst upon completion of the brief.
Also maintained on the Intelligence Unit’s webpage and available to all VSO personnel and
law enforcement agencies in the State through CJIS (Criminal Justice Information System).
4. Daily reports may be viewed by all personnel via the agency’s intranet homepage.
5. To view activity, open the respective report, enter desired parameters in the fields provided and
click on the view links.
6. Daily Activity Report by District – public access to the Daily Consolidated report information via
the agency website at https://www.volusiasheriff.org/
B. QUARTERLY REPORTS
1. All district/section commanders/directors shall submit a quarterly report to their respective Division
Chief with copies to the Professional Compliance Unit. This report shall contain:
• A summary of significant events completed and upcoming goals and objectives for the next
quarter.
• Information and statistics that may assist with performance goals of the section.
• Quarterly comparisons, if appropriate.
2. Quarterly reports are due by the end of the month following the quarter.
C. ANNUAL REPORTS
1. In the last quarter of the year, the Professional Standards Section Commander will notify Division
Chiefs, District and Section Commanders, and Directors requesting the following information for
the annual report:
• A short description of the Division/District/Section/Unit and its responsibilities;
• A summary of any significant events not described in the quarterly reports;
• A summary of the Division’s/District’s/Section/s/Unit’s accomplishments throughout the year;
• Annual statistics for the primary functions of the Division/District/Section/Unit;
• Photographs, in digital format, of significant events that occurred throughout the year. The
images must be suitable for public distribution.
a. The information must be received by the Professional Compliance Unit no later than January
31.
2. The Professional Compliance Unit shall compile the quarterly reports and the above requested
information into the VSO annual report for the Chief Deputy’s review prior to posting. This report
shall also provide for each section:
• Agency Mission Statement/Value Statements
• Comparative data and statistics
• An account for the activities of the components
• Accomplishments and significant events of the current year
• Goals and Objectives for the upcoming year
3. The Information Technology Section shall electronically post the final annual report which shall be
available to all personnel via the agency’s intranet.
D. RMS/CAD SYSTEM
1. The VSO Records Management System (RMS) and Computer Aided Dispatch (CAD) System shall
be utilized for the collection of statistical and comparative data.
2. The RMS/CAD System provide statistical and data summaries and is an important tool which shall
be utilized as a data source for administrative reports and requested ad hoc reporting.

• 11.4.1
VI. REFERENCES
• VSO Internet Website Daily Activity Report
• VSO Intranet Homepage

OFFICE

GO-011-05 01/05/2021 None
Title
FORMS CONTROL
I. PURPOSE
The purpose of this general order is to establish and maintain a system to ensure accountability for Volusia
Sheriff’s Office (VSO) forms.
II. DISCUSSION
An agency should develop and maintain procedures for the development, modification, approval, deletion
and periodic review of forms used by the agency.
Forms are utilized as a means of collecting, recording or distributing information to accomplish the objectives
of the agency. The objective of a forms control process is to avoid duplication of effort and unnecessary
paperwork, and minimize the cost of printing or reproducing forms in use.
III. POLICY
It shall be the policy of the VSO to maintain an approval and review process of the forms used by personnel
throughout the agency.
IV. PROCEDURE
A. RESPONSIBILITIES
1. The responsibility of the forms control process shall be with the Professional Compliance Unit.
2. The Professional Compliance Unit shall facilitate required modifications, approval and review of
agency forms. This does not apply to forms supplied by other agencies (i.e., DHSMV, SA-707's).
3. The Professional Compliance Unit shall keep a record of all forms.
4. A file containing copies of all active forms shall be kept by the Professional Compliance Unit.
5. All VSO components are responsible for furnishing copies of forms or proposed forms, and
information on the use of such forms, to Professional Compliance.
B. SUBMITTING FORM REQUESTS
1. When a new or modified form is desired, a Forms Request form shall be submitted, along with a
copy of the proposed new/revised form, to the Professional Compliance Unit. This request shall
contain:
• A brief description of how the form is to be used and why;
• The name of the division or unit requesting the form;
• The names of all divisions with interest in the form;

• Whether the form is for temporary or permanent use;
• Whether the form is to be placed on the agency’s intranet;
• The desired date of implementation
• Approval of the requesting individual’s Division Chief via chain of command.
2. Forms received by Professional Compliance without necessary authorization will result in a delay
and may be returned to the requestor for proper authorization.
3. Forms may be submitted through chain of command to Professional Compliance in hard copy
format or electronically via email. If submitted electronically, a copy of the form must be attached
to the email and the email forwarded via chain of command to the Division Chief. The email will
include the required information listed above in IV.B.1.
C. FORM RECOGNITION
1. Work Sheets are defined as intra-component forms that are utilized to gather information in
preparation for reports; are utilized by a single individual or unit and are not distributed outside
that unit. These work sheets do not require a form number.
2. Form Letters are defined as a standardized letter that can be sent to any number of individuals
based on the nature/topic of the letter; personal information may be inserted as required, such as
the name and address of the recipient, or specific contact/reference information. These form letters
require a form number.
3. All approved forms, other than forms supplied by other agencies or one time use forms, shall be
issued a VSO form number.
4. The VSO form numbers assigned to new forms will consist of the prefix “VSO”. The number will
be generated utilizing the date the form is logged in, followed by a three digit sequential number.
The sequential numbers will start at .001 each day.
a. Example: The first form received by Professional Compliance Unit for processing on Feb. 16,
2013, the number will be “VSO Form # 021613.001”; the second form received in the same
day will be “VSO Form # 021613.002”, etc.
5. Revised forms will retain the original form number with a revision date (MM/YY) added in
parentheses reflecting that a revision was done: (Rev 08/14).
D. ORDERING PRINTED FORMS
1. Standard orders for VSO approved forms that require an outside printing vendor for reproduction
and require no modification may be ordered through the Fiscal Affairs Section, using supply and
inventory forms.
2. The frequency and quantity of ordering shall be as directed by the Division Chief, or designee.
3. Any printed forms requiring a revision(s) will require signed authorization by the Division Chief and
review by Professional Compliance for codification and to avoid duplication prior to submitting to
Fiscal Affairs for printing. Professional Compliance will coordinate with Inventory on any authorized
forms requiring revision(s) prior to sending out for print.
E. COMPUTER GENERATED FORMS
1. To alleviate excessive expenditures and facilitate continuity, members are encouraged to utilize
in-house resources and generate electronic forms when feasible.
F. REVIEW PROCESS
1. Professional Compliance shall periodically review and evaluate VSO forms in coordination with
the components that use the respective form.
2. The review and evaluation shall ensure that each form fulfills its intended purpose, and the
information collected is sufficiently useful to warrant continuance.
• Forms Request, VSO Form # 062802.001

OFFICE

GO-011-06 01/05/2021 None
Title
STRATEGIC PLANNING, GOALS, AND OBJECTIVES
I. PURPOSE
The purpose of this general order is to establish the process utilized for the development of goals, objectives
and updating of the Volusia Sheriff’s Office (VSO) Strategic Plan.
II. DISCUSSION
Establishing and routinely updating goals and objectives assists the agency in monitoring its progress in
keeping with its overall mission, value statements, and to ensure the agency fulfills its law enforcement role
and commitments to the community it serves.
Goals and objectives serve as an integral part of the VSO strategic planning process, which provides direction
and oversight for VSO leadership and accountability for building upon Community trust and partnerships.
III. POLICY
It shall be the policy of the VSO to establish and annually update its goals and objectives through the strategic
planning process.
IV. PROCEDURE
A. GENERAL
1. The Chief Deputy shall chair the VSO Strategic Planning Committee (SPC) and shall select various
members/stakeholders throughout the agency to serve as subject matter experts/representatives
and ad hoc sub-committee leaders.
2. Periodically throughout the year, the Chief Deputy shall convene the SPC for the purpose of
reviewing progress on the agency’s goals and objectives, opportunities for
improvement/benchmarking, or to address any new or emerging elements contributing to potential
future risks or challenges facing the agency.
3. The SPC shall develop goals and objectives for the following operational year for updating the
VSO Strategic Plan. Input for these goals and objectives shall be gathered throughout the agency
by the subject matter experts/representatives selected to the SPC.
4. Long-term goals shall be submitted along with the annual goals and objectives and shall be
included in the review/update of the Strategic Plan (multi-year plan).
5. Division Chiefs and Section Commanders shall be held accountable for those portions of agency
goals and objectives that relate to their respective functions. This process shall be monitored
periodically throughout each year when the SPC convenes.
6. The Professional Compliance Section shall be responsible for placing the updated Strategic Plan
on the agency’s intranet for access by all agency personnel.

OFFICE

GO-012-01 01/05/2021 None
Title
COMMAND AND CONTROL
I. PURPOSE
The purpose of this general order is to establish the authority of the Sheriff and provide Volusia Sheriff’s
Office (VSO) command and supervisory guidelines.
II. DISCUSSION
The Sheriff is responsible for the administration and supervision of law enforcement functions for Volusia
County consistent with Florida law.
III. POLICY
It shall be the policy of the Sheriff to meet their responsibility by exercising their authority to create, implement
and administer VSO policy, procedure, rules and regulations governing the conduct and activities of all VSO
employees as needed to fulfill the mission of the VSO.
IV. PROCEDURE
A. COMMAND
1. The Sheriff shall appoint such staff they deem necessary to assist them in the exercise of their
command. They may appoint subordinates to supervise the divisions, sections, and other units
within their command.
B. DELEGATED AUTHORITY
1. All supervisors are granted sufficient authority to effectively perform the tasks delegated them and
to direct their subordinates. This authority is extended to acting supervisors for the period of their
assignment.
2. Each employee shall have the authority to make those decisions that are commensurate with, and
necessary for, the effective and efficient execution of assigned duties and responsibilities.
C. COMMAND AND SUPERVISORY AUTHORITY
1. The Sheriff may delegate authority but retains control of all tasks and duties. Each supervisor shall
be accountable for the performance of the employees under their immediate supervision.
2. Each employee shall be accountable for the effective and efficient execution of their assigned
duties and the use of, or failure to use, the Sheriff’s authority delegated to them.
D. COMMAND SUCCESSION

1. To ensure continuity of command and make certain there is timely leadership available in
situations when the Sheriff is out of county, incapacitated, or otherwise unable to act, command
shall automatically succeed in the following order, unless otherwise directed by the Sheriff:
a. Chief Deputy
d. Administrative Services Division Chief
E. COMMAND PROTOCOL
1. VSO supervisors shall follow the principle of unity of command. It is important that only one person
is in command of each situation and that only one person is in direct command or supervision of
each employee.
2. An incident shall be under the command and control of the operational division best suited to carry
out the ultimate goal of the incident. Individual Deputies or units assisting shall operate within the
procedures established for their own unit. Examples of assistance include, but are not limited to:
a. When the Patrol Section has achieved control of a homicide scene or other major crime, the
investigation and control of the scene shall be turned over to the Investigative Services
Section.
b. Narcotic and vice operations shall remain under the control of the Special Investigations
Section (SIS), even when additional Law Enforcement Operations Divisional personnel and
equipment are required for assistance.
c. When searching for escaped prisoners or lost children, the Aviation Unit may be called to
assist. However, the Patrol Section shall maintain command and control of the operation.
d. The K-9 Unit may be called in to assist the Patrol Section, but the command and control of
the incident shall remain the responsibility of the Patrol Unit Supervisor.
F. ASSUMING COMMAND
1. RANKING OFFICER
a. Ranking officers should avoid appearance at the scene of an incident unless they intend to
take personal command.
b. A ranking officer will assume command only under one or more of the following conditions:
(1) When a situation appears beyond the control of the officer then in charge;
(2) During concurrent jurisdictional matters;
(3) For disciplinary purposes;
(4) When ordered to assume command by a superior officer.
c. In order to assume full command of any situation, the ranking officer must identify themself
and announce their intentions to the officer then in charge.
2. RELIEF FROM DUTY
a. A Deputy of junior rank may relieve a superior officer from duty when the officer in charge is
unable to perform their duties due to physical or psychological impairment.
b. The relieving Deputy shall identify himself and announce the reason to the officer being
relieved, and advise all present or involved in the incident that they have assumed command.
c. A written report shall be submitted to the Sheriff detailing the circumstances and reasons the
relieving Deputy assumed command, as soon as possible thereafter.
3. EQUAL RANK
a. Whenever supervisors of equal rank are present at the scene of an incident, the supervisor
holding that rank for the longest continual period of time will assume command.
b. Watch Commanders shall not be included in this section. Watch Commanders are designated
as "in charge" even though another supervisor of equal rank, with more time in grade, arrives

on the scene. However, the Watch Commander can relinquish command to the District
Commander or the Assistant District Commander.
4. COMMAND BY NON-SUPERVISORY PERSONNEL
a. Whenever more than one Deputy is present at a scene of an incident without a supervisor
being present, the Deputy originally dispatched or assigned shall be in charge unless
specifically relieved by a supervisor or senior Deputy.
G. CHAIN OF COMMAND
1. The chain of command must be rigorously followed. It designates the unbroken line of authority
extending from the Sheriff through a single subordinate at each level of authority, down to the level
of execution, through which all orders and communications are intended to flow.
2. Breaking the chain of command is permitted only in certain situations, such as:
a. When a subordinate has reasonable cause to believe that a supervisor is involved in unlawful
or immoral conduct;
b. When a subordinate reasonably believes they have been given an unlawful order.
3. Under normal circumstances, the subordinate must request permission from their immediate
supervisor to circumvent the chain of command. The request may be oral or in writing, and the
supervisor receiving the request shall honor it.
H. OBEDIENCE TO ORDERS
1. Employees shall promptly obey all lawful orders issued by a superior or other competent authority.
This includes orders relayed from a superior by an employee of the same or lesser rank.
2. UNLAWFUL ORDERS
a. No employee shall obey an order that is contrary to law.
b. No employee shall be disciplined for refusing to obey an unlawful order.
c. An employee who receives such an unlawful order shall report the circumstances in writing,
via chain of command, to the Sheriff, as soon as possible thereafter.
3. CONFLICTING ORDERS
a. A subordinate given a lawful order that conflicts with a previous order, shall advise the person
issuing the second order of this fact.
b. Responsibility for countermanding the original order then rests with the person issuing the
second order. If then so directed, the subordinate shall obey the latter order.
c. The employee shall not be held accountable for disobeying the original order.
4. UNJUST OR IMPROPER ORDERS
a. Employees receiving lawful orders they feel are unjust or contrary to VSO general orders
shall first obey the order to the best of their ability, then report the circumstances, in writing,
via the chain of command, to the Sheriff.
5. UNCLEAR ORDERS
a. Employees in doubt as to the nature, meaning or details of a lawful order will seek clarification
from the person issuing such order.
I. STAFF MEETINGS
1. To ensure certain minimum levels of direct communication occur, properly orchestrated and
participatory meetings of VSO Staff are to be held at all levels within the VSO on a routine, regularly
scheduled basis.
2. Staff meetings should have an agenda prepared noting topics or problems requiring discussion,
including any old business carried over from previous meetings.
3. Facts necessary for the resolution of problems should be gathered, organized and transmitted to
staff members ahead of time to allow them an opportunity to study the material beforehand.

4. The Sheriff shall meet monthly with all Executive Command Staff, Section Captains and Program
Managers to discuss policy, operational decisions, or other matters of agency wide importance.
a. Prior to a command staff meeting, Division Chiefs, Section Commanders and Program
Managers are to conduct meetings with their supervisory staff to prepare any statistics or
presentations for the staff meeting.
b. Subsequent to a command staff meeting, Division Chiefs, Section Commanders and Program
Managers shall conduct meetings with their respective supervisory staff to ensure the
dissemination of appropriate information from the command staff meeting.
c. Line supervisors shall insure this information becomes a part of the daily operational briefing
with their employees.

OFFICE

GO-012-02 01/05/2021 01/05/2021
Title
WRITTEN DIRECTION AND OFFICIAL CORRESPONDENCE
I. PURPOSE
The purpose of this general order is to establish guidelines for the implementation and management of the
Volusia Sheriff’s Office (VSO) written directive system and provide guidance for the issue and control of
official correspondence.
II. DISCUSSION
The successful administration, direction, and control of the VSO requires the Sheriff have an effective and
well-managed system for the issuance and control of written direction and other official correspondence.
The Sheriff has a duty to direct the actions of their employees. Direction must be precise, thorough, and
consistent. It must inspire employee confidence and provide them with a clear understanding of the
constraints and the expectations placed upon them by virtue of their employment. It must also provide
guidance in the day-to-day performance of their assigned duties.
Equally important, the Sheriff must ensure that information essential to VSO operations or required to keep
agency employees informed is properly managed and disseminated in an effective and timely manner.
III. POLICY
Official written directives and correspondence shall conform to the provisions of this general order.
Only the Sheriff has the authority to issue, amend, or rescind any policy, procedure, rule, or regulation
promulgated by the VSO general orders. The Sheriff has granted the Chief Deputy the authority to issue,
amend, or rescind any policy, procedure, rule, or regulation promulgated by the VSO general orders on their
behalf.
Once a general order is adopted, authenticated, and distributed, it shall become part of the rules, regulations,
and procedures of the VSO.
Division Chiefs may issue, amend, or rescind standard operating procedures pertaining to their respective
division.
IV. DEFINITIONS
General Order – General orders are the VSO official written policies, procedures, rules, and regulations
adopted and promulgated by the Sheriff for the permanent or long-term guidance of employee behavior and
VSO operations.
Standard Operating Procedure (SOP) – Standard operating procedures are those procedures developed
to provide specific instructions for the day-to-day operations of a specific VSO component or components,
e.g., division, district, section, or unit.

V. PROCEDURE
A. GENERAL
1. The VSO utilizes standards, general orders, standard operating procedures, and memorandums
to direct the agency and its employees. Memorandums may be used as temporary general orders
issued under authority of the Sheriff. There are three types of written direction:
• VSO general orders having general application agency-wide.
• Standard operating procedures having application to specific divisions, districts, sections, or
units.
• Memorandums may be used as temporary general orders issued under authority of the
Sheriff. Memorandums may also be used as temporary standard operating procedures issued
under a Division Chief’s authority.
2. While VSO official written policies, procedures, rules, and regulations govern employee behavior
and VSO operations, the VSO recognizes that unusual situations and circumstances may arise
which require the application of common sense and independent judgment.
B. GENERAL ORDERS
1. PROPOSING NEW OR REVISIONS TO GENERAL ORDERS
a. Proposals for the adoption of a new general order, amendment, or rescinding of an existing
general order are encouraged and may be initiated by any employee.
2. DEVELOPMENT
a. Once the need for direction has been established in a specified area, the development of a
general order requires adherence to strict review criteria. Information must be specific,
accurate, dependable, and include all relevant data. It must be logical and organized for easy
comprehension.
b. General order text shall be written in the third person. Language should be as clear and
simple as the subject permits.
3. FORMAT
a. Each general order shall be assembled in accordance with the guidelines contained herein.
A general order begins with a header section at the top of the first page giving information
about the document, and containing the Sheriff’s authentication. Sections following the
header are formatted in a standardized outline as described below.
(1) A hyperlink to a sample of the general order format is provided in the references section
at the end of this general order.
b. HEADER
(1) The header is the first section of the general order and contains the following
information:
• Classification – States the document is a VSO general order.
• Codification – The general orders unique identifier is found below the
classification and determines where the general order is integrated into the
general orders manual. It consists of “GO” identifying the document as a general
order, a three digit chapter number, then a two digit number determining where
the document is located in the chapter.
The identifier begins with “GO-“ followed by the three digit chapter number and a
dash “001-”, and ending with the two digit number within the chapter “04”, e.g.,
GO-012-02 and GO-041-01.
• Distribution – The distribution of a general order will be “all personnel”.
• Reissue/Effective Date – Date the issuance of the general order becomes
effective.
• Original Issue Date – Date the general order was originally issued.

• Previous Revision Date – Date of the most recent revision prior to the current
issuance.
• Title –Title of the general order or standard operating procedure.
• Section – Reserved for future use.
• Authentication – Space provided for the Sheriff’s signature approving and
authenticating the general order.
c. PURPOSE
The purpose section follows the header information. It provides a brief statement of the need
or the objective of the general order.
d. DISCUSSION
The discussion section follows the purpose section and provides a brief examination into the
subject in support of and justification for the general order.
e. POLICY
The policy section follows the discussion section and is a statement of VSO policy. Policy
may be so much a part of the procedure section that it would be duplicated in the procedure.
In such cases, the sections may be combined into a single policy and procedure section.
f. DEFINITIONS
The definitions section follows the policy section and defines terms and phrases as they apply
to the specific general order. Definitions are sorted alphabetically. The definitions section
does not appear, if there are no terms or phrases defined.
The defined term is capitalized and in underlined bold text, followed by an en dash, e.g.,
Assisting Agency – An agency contributing tactical or other direct resources.
g. PROCEDURE
(1) The procedure section follows the policy section and shall contain rules and regulations;
a way of performing or affecting an act composed of steps or a course of action. A
procedure is mandatory in tone and made so by using the term “shall” rather than
“should”.
(2) The procedure section is usually the lengthiest section of a general order, because step-
by-step instructions are written to execute the subject matter. There are five outline
levels in the procedure section. The first level is used as a header, while the other four
may serve as headers or informational levels. Headers consist of all capital letters and
are in bold text.
(3) The outline order is used within the procedures section to differentiate and establish
topical relationships, and is as follows:
• The first level in the procedure section is used as a header. It is preceded by a
capital letter of the alphabet followed by a period, e.g., A., B., and C.
• The second level in the procedure section is preceded by a number followed by a
period, e.g., 1., 2., and 3.
• The third level in the procedure section is preceded by a lower case alphabet
character followed by a period, e.g., a., b., and c.
• The fourth level in the procedure section is preceded by a number in parentheses,
e.g., (1), (2), and (3).
• The fifth level in the procedure section is preceded by a lower case alphabet
character in parentheses, e.g., (a), (b), and (c).
(a) Each item on an outline level may consist of more than one paragraph.
(b) Each outline level may have bulleted lists.
h. ACCREDITATION STANDARDS
The accreditation standards section lists the standards to which the general orders applies.
There is a sub-header for each accreditation, e.g., CALEA Law Enforcement, CALEA
Communications, etc. If there are no referenced standards, this section is not required.

i. REFERENCES
The references section contains an alphabetical list of references. Generally the references
will be hyperlinks to documents/files supporting the general order/standard operating
procedure. If there are no referenced, this section is not required.
j. FORMS
The forms section contains an alphabetical list of forms pertinent to the general
order/standard operating procedure. Generally, a listed form will be a hyperlink to the form
itself. If there are no referenced forms, this section is not required.
4. SUBMISSION
a. Proposals for general orders shall be submitted under cover of a memorandum via the chain
of command to the Professional Compliance Unit. Each level in the chain of command shall
review the proposal ensuring proper form and content, then forward with appropriate
endorsement.
5. GENERAL ORDER REVIEW
a. Upon receipt, the Professional Compliance Unit will review the proposed general order to
ensure it:
• Meets minimum accreditation standards
• Does not contradict existing VSO policy
• Does not violate applicable laws
(1) If necessary, the proposed general order will be returned to the author for revisions and
review through the chain of command and Professional Compliance.
b. The proposed general order will be submitted to the Sheriff and Command Staff for review.
c. Upon approval of the Sheriff, the general order shall be codified and prepared for the Sheriff’s
endorsement.
6. ADOPTION
a. The general order is adopted and becomes effective upon endorsement (signing) by the
Sheriff.
7. DISTRIBUTION OF GENERAL ORDERS
a. The general orders are distributed through the training software system, that tracks
distribution and training.
b. Adopted general orders are forwarded to the Training and Communications Sections by the
Professional Compliance Unit. Communications Section distributes the general orders to
Communications Section personnel, while Training section distributes them to all other
employees.
c. Employees receive email notification of a training assignment for distributed general orders,
are required to log into the training software system, then open and complete the assignment.
8. REVIEWING AND UPDATING
a. Each general order shall be reviewed annually and revised as necessary.
b. Revisions may be proposed by any employee and will follow the same procedure as that set
forth for new general orders.
9. GENERAL ORDERS FILE
a. Professional Compliance shall maintain a complete and readily accessible file of all current
and purged general orders.
b. Professional Compliance shall maintain a complete, current library of the reference material
referred to or incorporated by any general order. It shall be the responsibility of the general
order originator to supply the references to Professional Compliance.
10. GENERAL ORDERS MANUAL
a. ORGANIZATION – The manual is organized as follows:

(1) Title page;
(2) VSO mission statement;
(3) Acknowledgment form;
(4) Introduction;
(5) Table of contents;
(6) Chapters – Sections containing related general orders;
(7) General orders.
b. DISTRIBUTION OF THE GENERAL ORDERS MANUAL
(1) All adopted general orders will be compiled into a manual and posted to the VSO
intranet and the agency-wide shared network storage drive, i.e., “I:” providing easy
access to policies and procedures by agency personnel.
(a) Electronic distribution is an economical way to track, maintain, and revise the
general orders manual.
c. MANUAL KNOWLEDGE
(1) All VSO employees are charged with acquiring a sound working knowledge of the
general orders contained in the manual within thirty days of receipt.
(2) Training may be provided for new or amended general orders. Each employee is
responsible for seeking clarification from their immediate supervisor, if required.
(3) Each employee shall be responsible for becoming familiar with issued updates/revisions
to general orders.
d. SEARCHING
(1) Electronic features allow for key word search so that a topic, specifically or generally,
can be quickly and easily located.
C. STANDARD OPERATING PROCEDURES (SOP)
1. The standard operating procedures binding upon a component or components are contained
within a standard operating procedures manual and are sorted by SOP’s codification number.
2. Standard operating procedures manuals are not binding on any other sections of the VSO, unless
adopted with the Division Chief’s approval.
3. Professional Compliance Unit must review all standard operating procedures manuals for conflicts
with VSO general orders and accreditation standards.
4. The respective Division Chief must approve standard operating procedures manuals.
5. Standard operating procedures manuals contain standard operating procedures, formatted as
described in section IV.C.7. Format found below.
6. The section commander will review the standard operating procedures manual at least annually
and will be responsible for re-issuance to the affected employees to include current copies to the
Professional Compliance Unit.
7. FORMAT
a. Standard operating procedures follow the general orders format found in section IV.B.4.
Format above, with the following exceptions in the header section:
(1) Classification – States the document is a standard operating procedure.
(2) Codification – Under the classification, enter the standard operating procedure manual
number and sequential procedure number under which it is to be integrated into the
manual.
The identifier begins with “SOP-“ followed by the three digit standard operating
procedure manual number and a dash “001-”, and ending with the three digit number
for the specific SOP “014”, e.g., SOP-012-022 and SOP-041-001.

The list of SOP manual numbers and the division, section, unit, or team it is assigned
to is maintained by the Professional Compliance Unit.
(3) Authentication – Space provided for the Division Chief’s signature approving and
authenticating the standard operating procedure.
D. TEMPORARY WRITTEN DIRECTION FORMAT
a. The format for any short term or temporary written direction will either be by "memorandum”
or “FYI".
b. Command and supervisory staff shall utilize this form of direction when there could be post-
event requirements for data or when information relates to performance, effectiveness or
accountability of operations or behavior.
c. Temporary written direction, however brief or temporary in nature, modifying, amending, or
suspending the provisions of any policy, procedure, rule, or regulation require the express
approval of the Sheriff.
d. Temporary written direction will be distributed electronically through the training management
software as roll call training assignments.
(1) Temporary direction affecting all agency personnel, all civilian personnel, or all sworn
personnel shall be distributed by the Training and Communications Sections, while
temporary direction affecting Division or smaller components shall be distributed by the
issuing supervisor or designee.
e. Only VSO personnel within their level of authority shall issue memoranda addressing short
term or temporary direction.
f. Memoranda shall be tracked via assigned file numbers as described in section V.E.5. of this
general order and shall be stored by the issuing unit as specified by public records laws.
g. Memoranda addressing short term or temporary direction shall have a distribution list that
clearly identifies affected personnel and shall include the Professional Compliance Unit.
h. The affected personnel shall maintain FYI’s and memoranda addressing short term or
temporary direction until no longer in effect.
E. OFFICIAL CORRESPONDENCE
1. Correspondence with any person or entity, public or private, is vital to the effective functioning of
the VSO. Since correspondence creates an image of the agency, it must be acted on promptly
and prepared with professional accuracy, clarity, and grammar.
2. ACTION
a. All Sheriff’s personnel receiving official correspondence including but not limited to: electronic
mail, interagency correspondence, and U.S. mail shall review same and take action as
necessary, in a prompt manner. If unable to reply within a reasonable time, acknowledgment
of receipt and an explanation of the delay must be made in writing, and directed to the person
making the inquiry. Failure to read official correspondence shall not be considered an
acceptable reason for noncompliance.
3. ROUTING
a. The proper designated person will route incoming correspondence to the division, section, or
unit concerned for coordination, action, and reply.
4. COPIES
a. A copy of all correspondence will be retained and filed by the originating office. The file may
be electronic, but hard copy reproduction on demand is required. Subject files shall be purged
periodically, not to exceed two years and in accordance with the Florida Department of State
records retention schedules.
5. FILE NUMBERS
a. All correspondence originated by the VSO shall be assigned a file number in accordance with
the alphanumeric system. Numbers are assigned serially to each piece of correspondence
and begin anew each calendar year. Example: 055M0022.16 where "055" is the originator

(Law Enforcement Operations Division, Fifth District), "M" is the type of correspondence
(memorandum), "0022" is the next serially assigned correspondence number (twenty-
second) and ". 16" is the calendar year (2016).
b. The Division Chief of the originating unit may exempt form letters.
6. CONFIDENTIALITY
a. All correspondence is considered confidential, and the contents may not be released to
unauthorized persons without express permission of the Sheriff or his designee.
(1) REPRESENTING THE VSO
(a) The use of the VSO name or a member's official status or title in any personal
communications to the media or other entity must be prefaced with a statement
that the writer or speaker is imparting personal opinion and not speaking on behalf
of the VSO.
7. MEMORANDUMS
a. Memorandums shall be used for all official written communications within the VSO and the
Volusia County Government.
b. Memorandums shall also be used within the VSO and the Volusia County Government to
transmit other correspondence or documents as an attachment to ensure control.
c. Memorandums shall not be used to communicate with entities external to Volusia County
government.
8. LETTERS
a. Letters are the agency’s official means of written communication with outside entities. Letters
are used when communicating with any individual or entity that is not a part of the Volusia
County government. They shall be prepared on letterhead stationery in the generally
accepted business letter format.
9. SIGNATURE
a. Letters must be prepared in the name of the Sheriff, followed by the signature of an authorized
employee or person. The section supervisor prior to sending must approve all letters and a
copy forwarded to the Sheriff’s Executive Assistant.
10. PERSONAL USE
a. Agency letterheads shall not be used for personal and/or private correspondence, nor may
an employee use the official VSO mailing address for purposes of receiving personal mail not
connected with official VSO business except where provided by law, e.g., law enforcement
officer personal vehicle registrations.
VI. ACCREDITATION STANDARDS

• 12.2.1
• 12.2.2
VII. REFERENCES
• Correspondence File Number Identification Code Number Assignments
• General Order Template
• Sample General Order
• Sample Letter
• Sample Memorandum
VIII. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• VSO Letter
• VSO Memorandum, VSO FORM # 082813.001

OFFICE

GO-012-03 01/05/2021 None
Title
WATCH COMMANDER
I. PURPOSE
The purpose of this general order is to establish guidelines for the Watch Commander Program.
II. DISCUSSION
The Watch Commander position is designed to provide availability of staff level command during periods
when staff is off duty.

A. SCHEDULING
1. Volusia Sheriff’s Office (VSO) Staff is available Monday thru Friday from 0800-1600 hours.
Additionally, the District Commanders or, in their absence, the Assistant District Commanders will
be on-call Monday thru Friday from 0500-0800 hours and 1600-1700 hours. At all other times a
Law Enforcement Operations Division Lieutenant shall serve as Watch Commander to provide
staff level command twenty-four hours per day.
2. Four Law Enforcement Operations Lieutenants shall be assigned as a full-time Watch Commander
under the supervision of the Law Enforcement Operations Division Chief. The full-time Watch
Commander shall work in the field on the following schedule:
• Two Lieutenants assigned to Alpha-Bravo shift, 7 days per week, 1700-0500 hours.
• Two Lieutenants assigned to Charlie-Delta shift, 7 days per week, 1700-0500 hours.
3. The Watch Commander for the remaining time periods shall be a Law Enforcement Operations
Division Lieutenant assigned on a rotational basis. The schedule will be maintained in the
computerized Records Management System (RMS).
B. RESPONSIBILITIES
1. The Watch Commander shall be kept informed and be aware and responsible for all VSO and
Communication’s Center activities during their tour of duty.
2. All non-lethal use of force incidents that result in serious injury requiring hospitalization occurring
at times other than Monday thru Friday 0800-1600 hours shall be investigated by the Watch
Commander.
3. The Watch Commander's responsibilities shall be county wide and will, include but not be limited
to, the following:
• Communication’s Center supervisor

• Responding to all serious incidents including: homicides, major crime scenes, Special
Weapons and Tactics Team call outs, calls of unusual public interest, etc.
• Notification of the District Commander when appropriate. The Watch Commander shall notify
the District Commander or if unavailable the Assistant District Commander, of all serious
incidents.
• Reassignments due to manpower shortages.
• Authorization of overtime to District Sergeants when reassignment is not possible.
• Authority to implement and authorize the use of Mutual Aid. The Watch Commander is
empowered to authorize emergency, non-routine aid to other agencies.
• Any situation which may require interaction between Districts or other agencies outside the
normal day-to-day activities.
4. Upon arrival at a serious incident, the Watch Commander shall serve as the Incident Commander
and shall notify the appropriate VSO Staff. The Watch Commander will remain the Incident
Commander until relieved by the District’s Commander or Assistant Commander.
5. All other divisions shall notify the Watch Commander of any special detail or operation which may
take place during the Watch Commander's tour of duty.

OFFICE

GO-016-01 01/05/2021 None
Title
AUXILIARY PROGRAMS
I. PURPOSE
The purpose of this general order is to provide a scope of duties, limitations of authority, and guidelines for
the establishment and operation of the Volusia Sheriff’s Office (VSO) civilian auxiliary function providing
volunteer services to the community.
II. DISCUSSION
Civilian auxiliary programs are staffed by citizens who volunteer their time to work with members of the VSO
without compensation.
Civilian auxiliary programs are currently divided into two distinct areas:
Citizen Volunteer Auxiliary Program (CVAP): provides volunteers to serve in clerical and support positions
throughout the VSO.
Citizen Observer Program (COP): provides specially trained volunteers for which is an enhanced mobile
neighborhood watch program that reports suspicious activity to the VSO; as well as other complimentary
services to the community on behalf of the VSO.
III. POLICY
It shall be the policy of the VSO to prohibit the assignment of non-sworn auxiliaries to duties requiring sworn
Law Enforcement Deputy status.
It shall be the policy of the VSO to utilize auxiliaries to assist law enforcement related community service
functions and to serve as a resource in emergency situations and during special events.
IV. PROCEDURE
A. ORGANIZATION
1. All auxiliary programs shall be under the general supervision of the Support Operations Division.
2. The Special Operations Section Lieutenant shall coordinate and maintain the auxiliary programs.
3. Each auxiliary program is supervised by a Program Coordinator. Program Coordinators shall
coordinate and maintain all aspects of that auxiliary program and shall act as liaisons between the
program members and the Special Operations Section Lieutenant. The Program Coordinators
handle the day-to-day program administration details such as scheduling, application processing
and other duties.
4. All auxiliary members shall be subject to supervisory control and follow the designated chain of
command the same as any regularly compensated employee. VSO organization, command and
Published:12/31/2020 1 of 9 General Order: GO-016-01

control are described in VSO general orders GO-011-01 VSO Organizational Description, GO-
011-02 Principles of Organization and GO-012-01 Command and Control.
5. The Special Operations Section Lieutenant may appoint auxiliary personnel to managerial
positions as deemed necessary.
6. No auxiliary member shall hold any rank within the structure of the VSO.
7. The Citizen Volunteer Auxiliary Program (CVAP), the Citizen Observer Program (COP) and the
Chaplain Program are distinct and separate programs. Membership in one does not necessarily
qualify the member for the other programs.
B. RECORDS
1. The Special Operations Section shall maintain personnel and other records pertaining to the
auxiliary programs. Training records will be maintained by the Training Section; however, auxiliary
qualifications and training requirements shall be frequently reviewed by the Special Operations
Lieutenant and revised as necessary.
2. The auxiliary program coordinators shall maintain monthly information relating to recruitment and
application of auxiliaries:
a. Statistical information to include number of requests for applications, applications processed,
and appointments made
b. Allocation and distribution of personnel which shall include the number of volunteers available
and hours worked in the various programs
c. Logistical functions such as personnel, vehicle or equipment use, procurement, distribution,
maintenance and replacement
3. On a monthly basis, auxiliary members shall properly record and forward their hours of service
and any other statistical information on activities performed to the respective Auxiliary Program
Coordinator.
4. These statistics are used to track and report back to the community on the many types of services
provided through the auxiliary programs and to better show-case this valuable contribution
provided by its’ members.
C. SUBPOENAS
1. Auxiliary members subpoenaed as a result of voluntary duties shall be coordinated through the
Witness Coordinator.
D. DRESS/UNIFORM
1. Auxiliary members shall not be equipped with, carry, or have access to weapons, handcuffs, or
any other equipment owned by the VSO, or by the member, which would place the auxiliary
member or the VSO, in a position of potential danger or liability while performing duties.
2. Volunteer personnel are often in a position to represent the VSO and are expected to present a
neat, clean, and orderly appearance.
3. The VSO will provide uniforms to auxiliaries required to be uniformed as part of their duties. (Refer
to general order GO-022-06 Appearance, Uniforms, and Equipment.) Those volunteers required
to wear a uniform shall be issued the designated non-sworn civilian uniform. The number of issue
shall be determined by the Special Operations Lieutenant or designee. The uniform shall exhibit
the following characteristics:
a. Uniforms issued to auxiliaries shall clearly distinguish them from sworn personnel.
b. The uniform will be designated by the Support Operations Division Chief or designee.
4. In order to maintain a uniform appearance in the performance of service to the community, those
COP members working with a partner must coordinate choice of shorts or long pants during a
shift. Both members must be dressed the same; COP members without partners are authorized
to wear either.
5. Auxiliaries are permitted to wear the solid green utility uniform when appropriate based on activity
assignment. When worn, the utility uniform shall be equipped with the auxiliary patches and shall
have a 1" "AUXILIARY" embroidered tape sewn below the badge and above the breast pocket.

6. Auxiliaries are not expected to wear suit and ties. However, their appearance shall be neat and
appropriate, in accordance with the job function.
7. Inappropriate attire shall include:
a. Extremely short dresses
b. Jeans or jean type slacks
c. Sneakers or tennis shoes
d. Excessive make-up
e. Excessively tight, revealing, or disheveled clothing
8. Members shall not wear any item of VSO equipment or any part of the auxiliary uniforms when not
on duty. Members may wear the uniform when traveling directly to and from their residence and
their assigned duty station.
9. Auxiliary members shall be issued the appropriate VSO identification cards.
E. RECRUITING/APPLICATIONS
1. All VSO personnel are encouraged to actively participate in the recruitment of qualified auxiliaries.
2. Each District Office shall have applications available to the public.
3. The Office of Public Affairs and Media Relations and the Special Operations Section shall acquaint
the public with recruitment needs and required skills.
4. All applications shall be immediately forwarded to the respective Auxiliary Program Coordinator.
5. The Auxiliary Program Coordinator shall ensure all applications are acknowledged within 5
working days.
6. No application will be rejected because of an omission or error that can be corrected.
7. The Auxiliary Program Coordinator shall:
a. Review applications
b. Conduct background, criminal history and driver's license checks
c. Ensure that the admission or rejection of applicants is based on factual information
F. QUALIFICATIONS
1. In addition to supplemental requirements which may be applicable to a specific auxiliary program,
all citizen volunteers must meet the following minimum qualifications for membership:
a. Applicants must be eighteen (18) years of age or older.
b. Applicants must be of good moral character.
c. Applicants must not have been dishonorably discharged from the United States Armed
Forces.
d. Applicants must not have been convicted or have plead no contest to a felony or any offense
that would be a felony if committed in Florida.
e. Applicants must not have been convicted of a misdemeanor involving perjury or false
statements.
f. Applicants must not have used marijuana in the past six months or used marijuana other than
for experimentation.
g. Applicants must not have used, possessed, or sold narcotics or dangerous drugs.
h. If the position applied for will require the member to drive a vehicle, then the applicant must
possess a valid Florida Driver's license.
i. Applicants must not have had excessive traffic violations within the past three years.
j. Applicants must have on file a completed, processed application.
k. Applicants shall have the mental and physical capacities to perform the functional
requirements of assigned duties.

l. All applicants shall take two Patrol rides with a designated member to assure their continued
interest
2. Applicants must pass a background investigation that may include but is not limited to:
a. Neighborhood check
b. Current or previous employment
c. FCIC/NCIC/local law enforcement record
d. Military history
e. Controlled substances
3. If the background investigation establishes that the applicant has a significant history of prior
unlawful or immoral conduct, the applicant will not be appointed. If the information comes to light
after appointment, the member may be terminated.
G. REQUIREMENTS
1. In addition to supplemental requirements which may be applicable to a specific auxiliary program,
all citizen volunteers must meet the following minimum requirements for service:
a. Citizen volunteers are required to volunteer their services for a minimum of 120 hours per
year.
b. Citizen volunteers will be required to attend business and training meetings monthly.
H. CONDUCT
1. Volunteers represent the VSO while acting in the capacity of a member of an auxiliary program.
As representatives, members must conduct themselves in such a manner as to demonstrate the
highest standards of professionalism so as to earn the public trust.
2. Members shall be polite and courteous to the general public at all times.
3. Auxiliaries shall restrict their activity to those tasks and duties which do not require a sworn law
enforcement officer.
4. While on duty, auxiliary program members shall have in their possession a VSO issued
identification card.
5. At no time will an auxiliary member display their identification card or uniform to secure special
privileges or personal gain. They shall not be used for general identification purposes such as
check cashing or to gain favorable treatment or gratuities. Violation of this general order may result
in immediate termination from the volunteer program.
6. Identification shall be displayed at all times while members are in VSO facilities. Whether in
uniform or civilian clothing, auxiliary members shall display their issued VSO ID card on the outside
of their clothing and in plain view for the public to see from the front.
7. A member’s position within the VSO may provide them access to certain confidential or sensitive
information. Whatever information is gained in this manner shall not be divulged to anyone else.
All members shall be required to acknowledge and sign a confidentiality agreement; this
agreement shall be maintained in the Auxiliary Program records.
8. If a member cannot fulfill a scheduled duty assignment, the member shall notify the District
Supervisor or the Assistant District Supervisor at least four (4) hours prior to the scheduled shift.
In addition, they will notify their partner within the same four (4) time frame.
9. No member shall report for duty while under the influence of alcohol or drugs.
10. No member shall consume alcohol or drugs likely to cause impairment while on duty or perform
any duties for the VSO while under the influence of alcoholic beverages or any substance which
may adversely affect physical or mental capabilities.
11. Commission of a crime during a member's tenure as a volunteer with the VSO shall subject the
member to immediate dismissal.
12. The VSO reserves the right to dismiss any volunteer for such reasons as poor performance, poor
attendance, and unwillingness to accept direction, disruptive behavior, sexual harassment,

abusive and inflammatory language, or other applicable reasons as noted in general order GO-
026-02 Standards of Conduct.
I. INJURIES
1. Injuries sustained by auxiliaries while performing volunteer services are subject to Workman's
Compensation (for medical costs only.)
2. REPORTING REQUIREMENTS
a. All injuries shall immediately be reported to the injured party's immediate supervisor and the
VSO Supervising Patrol Sergeant, if applicable (COP).
b. The supervising Patrol Sergeant shall complete an incident report, describing the event and
the circumstances which led to the injury.
c. The respective volunteer Program Coordinator will review the event and complete a Notice
of Injury Report. If the incident involved a vehicle, the Program Coordinator shall also prepare
an Auto-Incident Report.
3. REPORT DISSEMINATION
a. These reports will be forwarded to Risk Management, along with a copy of the incident report.
b. Copies of the reports will be forwarded to the injured party's Division Chief the Special
Operations Section Captain and the VSO General Counsel.
c. Injuries requiring hospitalization shall immediately be reported to the Support Operations
Division Chief.
d. The Special Operations Section Captain shall make a full report to the Sheriff.
J. TRAINING
1. No Citizen Volunteer Auxiliary Program (CVAP) member shall perform duties related to non-
enforcement assignments unless they have satisfactorily completed the prescribed classroom
training.
2. Auxiliaries shall receive classroom training in those anticipated non-law enforcement duties they
may be required to perform to assist Law Enforcement Officers. Those duties may include but are
not limited to:
a. Searching for lost children
b. Providing non-medical aid to the injured or those in need during natural disasters
c. Transporting equipment or supplies
d. Manning telephone lines to provide information during a crisis situation
e. Aiding individuals requiring victim/witness assistance.
3. In addition, all COP candidates must complete a minimum of forty-three (43) hours of training
before becoming certified as a member of the COP. Training shall include, but not be limited to,
the following:
a. Orientation, rules, duties and procedures
b. Ethics
c. Gangs
d. House Watch Procedures
e. Introduction to computers
f. Safety and Patrol
g. Constitutional, civil law, criminal law, and liability
h. Observation of crimes while on patrol
i. Marked Vehicle Usage
j. Defensive Driving

k. Communications and radio procedures with practical radio exercises
l. Administrative forms and warning notices
m. Report Writing: Identifying types of report forms and report writing techniques
n. Liability
o. On the job training (Patrol and Base Operations)
p. Field training with COP members during scheduled patrols
q. Traffic direction and control (Classroom and Practical)
r. Sexual Predator Notification
s. Big Picture Tour
K. CITIZEN VOLUNTEER AUXILIARY PROGRAM (CVAP)
1. In addition to the universal qualifications for all auxiliary members, members of the Citizen
Volunteer Auxiliary Program must meet the following qualifications:
a. Possess a valid Florida driver's license
b. Auxiliaries with more than one moving traffic violation in the last three years shall not be
assigned duties requiring or permitting the use of a motor vehicle.
L. CITIZEN VOLUNTEER PROGRAM AUXILIARY ASSIGNMENTS
1. The Special Operations Section Lieutenant, or designee shall coordinate the allocation and
distribution of Citizen Volunteer Auxiliary Program members.
2. Citizen Volunteer Auxiliary Program members shall be assigned to positions that augment the
VSO’s ability to provide services.
3. ASSIGNMENTS AND RESTRICTIONS
a. Volunteers shall restrict their activity to those tasks and duties which do not require a sworn
law enforcement Deputy.
b. Volunteers shall not carry or have access to any personally-owned or VSO issued weapons
or physical restraint devices.
c. Volunteers may be assigned to clerical tasks without restriction.
d. Volunteers may be assigned to COMMUNITY RELATIONS and CRIME PREVENTION
SERVICES with the following restrictions:
(1) Auxiliaries shall first be trained in all areas in which they are expected to assist.
e. Volunteers may be assigned to assist in serving CIVIL PROCESSES with the following
restrictions:
(1) Limited to only non-enforceable writs and non-criminal processes
(2) Documented training shall be commensurate with respective position prior to
performing duties.
f. Volunteers may be assigned to assist in performing duties in OTHER SUPPORT
FUNCTIONS, based on the skills and interests of individual members with the following
restrictions:
(1) Training shall be commensurate with respective position prior to performing duties.
g. Volunteers may be assigned to assist in performing EMERGENCY SUPPLEMENTAL
ACTIVITIES with the following restrictions:
(1) Training shall be commensurate with respective position prior to performing duties.
h. Auxiliaries who have received training for specific services may be called out for searches for
children, during disasters and other support functions.
4. Under no circumstances shall a Citizen Volunteer Auxiliary Program member be knowingly placed
or exposed to a dangerous or potentially dangerous situation.

5. Citizen Volunteer Auxiliary Program members shall not be assigned to unnecessary duties.
6. No Citizen Volunteer Auxiliary Program member shall perform duties related to non-enforcement
assignments unless they have first completed the prescribed classroom training.
M. SUPERVISION OF CVAP MEMBERS
1. Upon assignment to a position, a Citizen Volunteer Auxiliary Program member shall be directed
to an immediate supervisor, to whom they shall report.
2. The supervisor shall ensure each Citizen Volunteer Auxiliary Program member is properly trained
and qualified to perform the assigned tasks:
a. Is readily identifiable, via identification card
b. Is appropriately attired
c. Is adequately supervised
3. Auxiliaries shall be responsible to one supervisor; however, in matters directly related to law
enforcement functions, auxiliaries shall accept the direction and guidance of full-time employees.
N. THE CITIZEN OBSERVER PROGRAM (COP)
1. The Citizen Observer Program is an enhanced mobile civilian operated neighborhood watch
program, which is directed at those areas identified by crime analysis reports as problem areas.
The mission of the COP is to make the neighborhoods within Volusia County more secure from
criminal acts through residential patrols who report suspicious activity to the VSO.
2. In addition to the general qualifications for all auxiliary programs, applicants for the Citizen
Observer Program shall also meet the following qualifications:
a. Members must possess a valid Florida driver's license with no moving traffic violations in the
last three years.
b. Members must complete the VSO Citizen Observer Program training course.
c. Exceptions: Those COP members that only serve as Base operators or designated
Observers ONLY, do not require a valid Florida Driver’s license and will be exempt from
participating in vehicle operating portions of the training program.
3. As part of their minimum of 120 hours per year service, Citizen Observer Program members will
be required to attend the monthly business and training meeting. At this meeting, Citizen Observer
Program members will be briefed in reference to criminal activity in their area, appropriate
preventative measures, training and other Citizen Observer Program information.
4. Citizen Observer Program members may be required to furnish their own vehicle, fuel,
maintenance and automobile insurance.
O. CITIZEN OBSERVER PROGRAM GUIDELINES
1. COP members are citizens who have met the minimum pre-appointment and training requirements
of the COP to provide community patrols. A COP member is appointed as a volunteer only and is
not vested with any law enforcement authority.
2. The VSO does not authorize Citizen Observer Program members to undertake any law
enforcement or investigative actions. Violation will result in immediate termination from the
program.
3. COP members shall not be armed with, or have in their possession, any personally owned or VSO
issued weapon(s) or restraint devices while performing Citizen Observer Program functions.
4. Citizen Observer Program members shall not violate any State, local or federal law; this includes
traffic laws.
5. Members shall observe and report suspicious activity to the VSO. They act as additional eyes and
ears of the VSO.
6. Members shall not deliberately or knowingly expose themselves or others to any dangerous
situation. In particular:
a. Members shall not approach suspicious persons or vehicles.

b. Members shall not stop other vehicles under any circumstances.
c. Members shall remain inside their vehicles while working except while performing Good
Samaritan acts or additional assigned duties after having the proper training by instructors of
the VSO.
d. Members who have completed appropriate training may exit their vehicles to perform physical
house checks during daylight hours. Members who have not received appropriate training
shall remain inside their vehicles while performing house checks.
e. Members may exit their vehicles for purposes of posting a written parking warning notice or
Parking Violation Ticket.
7. Members shall not conduct interrogations of a person, act or identify themselves as law
enforcement personnel, nor make a citizen's arrest.
8. Members shall not represent themselves as law enforcement officers or display any badge or
emblem to designate them as such. Violation will result in immediate termination from the program
9. While on duty, Citizen Observer Program members shall have in their possession a VSO issued
identification card. At no time will a COP member display this card to secure special privileges or
personal gain. Violation of this general order shall result in immediate termination from the COP
10. Identification shall be displayed at all times while members are in VSO facilities.
11. If a COP member cannot fulfill a scheduled duty assignment, the member shall notify the COP
District Director and COP Base Operator for the day or the COP Coordinator at least four (4) hours
prior to the start of the scheduled shift.
12. COP members shall comply with all F.C.C. regulations governing radio usage.
13. No alcoholic beverages or prescription drugs are to be used by any COP member while on duty
or twelve hours prior to duty.
14. No dogs (K-9) will be used by COP members.
15. COP members shall not be present at the scene of police investigations or apprehension efforts,
but may stand by at a discreet, inconspicuous distance, unless they have additional relevant
information or are summoned by a Deputy.
16. Citizen Observer Program members shall be allowed to establish, operate from and maintain a
base station at each District headquarters.
P. COP VEHICLE USAGE
1. The VSO maintains a limited number of vehicles for COP usage. These vehicles shall be clearly
marked in a manner that readily distinguishes them from law enforcement patrol vehicles.
2. COP vehicles may be equipped by the VSO with a roof mounted amber and blue rotating or
flashing warning light. The use of emergency warning signals is strictly prohibited except for traffic
control direction at accident scenes, disabled vehicles and special events or at the direction of a
sworn law enforcement officer. The lights will only be activated, when the COP vehicle is stopped
and stationary.
3. NO PURSUITS, CHASES, OR VEHICLE STOPS OF ANY TYPE SHALL BE ALLOWED.
4. All members shall use seat belts as required in Fla. Stat. § 316.614.
5. Members shall not add to, take away from, or modify, in any manner, any equipment, including
radio, amber warning lights, or any other device assigned to the VSO vehicle.
6. No emergency signaling lights, devices, equipment, or markings shall be used by COP members
except those supplied by the VSO.
7. Vehicles supplied by the VSO may only be used by COP members when on patrol, special details
and events. No vehicle will be assigned to any individual COP member except the COP
coordinator.
8. Prior to driving the vehicle, COP members shall perform the following equipment checks before
beginning patrol:
a. Check all fluid levels on the vehicle

b. Check vehicle tires for proper inflation and excessive wear
c. Check for damage and faulty equipment such as headlights, windshield wipers, etc.
9. Note all equipment checks on the appropriate log. If any problems are found, notify the supervisor
who will arrange for repair before the vehicle is used.
Q. DRIVERS OF COP VEHICLES
1. Prior to operating a VSO COP vehicle, all drivers must meet the following requirements:
a. Successful completion of designated training at the VSO EVOC training course, within one
(1) year of completing the COP Basic Training Course
b. Drivers must have in their possession a valid Florida driver's license.
c. Drivers must have had no moving traffic violations within the past three years.
R. COP RADIOS
1. Each COP vehicle is equipped with a radio which operates on talkgroups separate from law
enforcement personnel. COP members shall use this radio to report their activity and suspicious
incidents to the COP member operating the base station. The base station operator shall then
forward reports of suspicious activity to Central Communications by telephone.
2. Each COP vehicle shall have a single LE7 equipped portable radio while on patrol.
3. No COP vehicle shall be manned and on patrol unless the base station is also manned by a COP
member. However, if a member is patrolling off shift, or if the Base is not manned, they may use
Central for all communications.
4. A limited number of portable COP radios exist. COP members may check out one portable radio
to carry with them on patrol and assure at least one LE7 radio is also available and in the vehicle
at the same time they check out the vehicle.
5. If at any time circumstances require a COP member to exit their vehicle while on patrol, one
member shall remain in the COP vehicle while one member leaves the vehicle, taking the portable
radio with them. This allows either member to summon assistance if needed. The exception being
SOLO certified drivers.
S. SUPERVISION OF COP MEMBERS
1. The Citizen Observer Program shall be supervised by the Citizen Observer Program Coordinator
who shall provide direction and guidance.
2. The Citizen Observer Program Coordinator may institute such rules, regulations and procedures
deemed necessary, in compliance with VSO guidelines, supervisory review, and federal, state and
local laws.
3. Injuries to Citizen Observer Program members as a direct result of their duties shall be immediately
reported to the Sergeant in the District where the injury occurred.
4. Auxiliaries shall be responsible to one supervisor; however, in matters directly related to law
enforcement functions, auxiliaries shall accept the direction and guidance of full-time employees.

OFFICE

GO-016-02 01/05/2021 04/14/2021
Title
RESERVE DEPUTY PROGRAM
I. PURPOSE
The purpose of this general order is to establish a Reserve Deputy Program within the Volusia Sheriff’s Office
(VSO) and define the duties, authority, and training for Reserve Deputies.
II. DISCUSSION
Reserve Deputies are a valuable source of additional sworn manpower. The use of Reserve Deputies
complement the normal full-time force of Deputies, relieving them of routine duties such as prisoner
transportation, traffic direction and control, crowd control, and assisting in the conduct of criminal
investigations under the supervision of full-time personnel. Reserves enhance Deputy safety by providing
back up support to Zone Deputies responding to potentially volatile situations. Reserve Deputies work on a
full or part-time basis and are paid at a rate currently authorized by the VSO. Reserve Deputies are fully
sworn Deputies with full arrest powers. However, Reserve Deputies’ authority to act independently shall be
limited to the areas in which they have received training from the VSO.
III. POLICY
The VSO shall organize and maintain a Reserve Unit for the purpose of augmenting the normal full-time force
of Deputies.
The maximum strength of the Reserve Unit shall not exceed that currently authorized and budgeted for by
the VSO.
Reserve Deputies shall be paid at the rate currently authorized by the VSO.
Reserve Deputies may work in any area within VSO, with the approval of the Support Operations Division
Chief or designee, provided they are representing the VSO in an official capacity.
Reserve Deputies may be scheduled to work a multi-officer extra-duty employment detail as a primary
assignment, under the direct supervision of a full-time Deputy, and be paid at the regular detail rate. In this
instance, time spent working the extra-duty employment detail, when combined with assigned tasks, shall
not exceed forty (40) hours. With approval of the Sheriff, through chain of command, a Reserve Deputy may
work an extra-duty employment detail on a voluntary basis at the Reserve pay rate.
Reserve Deputies may work overtime details, if no full-time Deputies can be found to fill the detail.
If the Reserve Deputy has completed the New Deputy Training (NDT) Phase One (Academic) and Phase
Two (Field/Road Phase) training in Law Enforcement Operations Division (LEOD), they may work without
restriction. If the Reserve Deputy has not completed this training, they must be under the direct supervision
of a full-time Deputy. Such a Reserve Deputy could work a detail that is limited in the required duties such
as those involving traffic control, safety, etc.
The Sheriff may require each Reserve Deputy to work a specified minimum number of hours each month or
pay period.

IV. PROCEDURE
A. RESERVE DEPUTY SELECTION
1. Reserve Deputies shall be selected utilizing the same criteria and procedures used when selecting
full-time Deputies.
2. APPLICANT SCREENING
a. Applicants for Reserve Deputy status will be screened to verify the information in their
application. At a minimum, screening shall consist of:
• An oral interview to determine the applicant's suitability for the Reserve Deputy
Program.
• A sworn applicant background investigation, as described in general order GO-031-01
Recruitment and Selection.
• A Polygraph examination.
• A psychological examination.
• A medical examination including drug screening.
• A Physical Agility Testing (PAT).
3. APPLICANT SELECTION
a. Upon successful completion of the screening process, the Training Commander will
recommend suitable applicants to the Support Operations Division Chief for hire. The Support
Operations Division Chief will then make their recommendation and forward the application
and screening package to Sheriff for final selection.
b. The selection process shall be based on education, experience and physical condition.
Special consideration may be given to applicants who have prior law enforcement experience
or skills that may be beneficial to the VSO.
B. UNIFORMS AND EQUIPMENT
1. Reserve Deputies shall be issued uniforms that are not distinguishable from that of Law
Enforcement Operations (LEOD) Deputies. The equipment issue shall be the same style and type.
2. Reserve Deputies will be issued the same equipment as LEOD Deputies, with the exception of
camera, shotgun, tape recorder and other technical equipment not required to fulfill the duties to
which they are assigned (see general order GO-022-06 Appearance, Uniforms, and Equipment.)
C. RESERVE DEPUTY TRAINING
1. The VSO only hires those certified by the Criminal Justice Standards and Training Commission.
2. The VSO shall provide Reserve Deputies with training equal to that of full-time Deputies in those
areas in which they are empowered to take police action.
3. Reserve Deputies will receive training commensurate with their assigned duties.
D. WEAPONS QUALIFICATION
1. All Reserve Deputies shall receive copies of and be instructed on the VSO general orders relating
to use of force guidelines, firearms, and use of less-lethal weapons and devices prior to being
allowed to carry an authorized weapon.
2. Reserve Deputies will qualify at a time scheduled by Training.
3. Reserve Deputies shall be trained and required to qualify and re-qualify under the same conditions
and restrictions as that of full-time sworn personnel.
E. PATROL ORIENTATION
1. Reserve Deputies are required to work a minimum of one shift, no less than eight (8) hours in
length, as a ride-along observer within each Patrol District. Shift Supervisors shall cooperate with
Reserve Deputies attempting to meet this requirement.
2. The Reserve Deputy may select either day or night shift, although a combination of both is
recommended.

3. The Reserve Deputy must ride with either a Shift Supervisor or a Zone Deputy.
4. The Reserve Deputy is responsible for contacting the appropriate Shift Supervisors or Zone
Deputies to schedule the required orientation rides.
F. OPTIONAL TRAINING
1. Reserve Deputies are encouraged to attend scheduled training classes conducted by the VSO
Training Section.
2. With the approval of Training and the Support Operations Division Chief, Reserve Deputies may
attend particular training courses.
3. Subject to the applicable hourly workweek limitation, Reserve Deputies shall be paid while
attending training courses.
G. DUTIES AND RESPONSIBILITIES
1. Reserve Deputies are fully sworn Deputies and are required to adhere to the VSO general orders.
2. They are required to sign for and be instructed in those policies and procedures.
3. MONTHLY RESERVE UNIT MEETING
a. The Training Section Commander or their designee may schedule monthly meetings of the
Reserve Unit. The purpose of this meeting will be to disseminate information, resolve any
problems or conflicts, and to conduct training. Attendance at the monthly meeting is
mandatory. Reserve Deputies may be excused from this meeting due to civilian work
commitments or other valid reason.
4. REQUIRED TRAINING
a. Reserve Deputies are required to participate in scheduled training for the unit or individual.
This training includes initial and annual weapons qualification/proficiency, patrol orientation,
and other training required by the VSO.
b. In addition to the above requirements, Reserve Deputies must complete the following in order
to work without direct supervision:
• Must receive the same in-service training as statutorily required of full-time Deputies;
• Must receive annual use of force training and weapons certification;
• Must receive training in all policies, procedures, rules, and regulations;
• Must receive job specific training in their specialized assignment.
c. The Training Section must have documented approved records of completion of all sections
of NDT Phase One (Academic) prior to a Reserve Deputy being assigned to work in
specialized assignments.
d. Reserve Deputies are authorized to perform all limited duty assignments, on their own, job
specific, for which they have received the same training as a Deputy II performing the same
function would receive. Such assignments include, but are not limited to: BAT, Marine Patrol,
Prisoner Transport, and Range Unit.
5. EMERGENCY SERVICES
a. In the event of disaster, hurricane, special events, or other threat to public safety, Reserve
Deputies may be required to work with 24-hours advance notification.
H. ACTIVITIES
1. Reserves are authorized to work in the following areas, subject to the approval of the Support
Operations Division Chief or designee:
a. PT PARTNER
(1) A Reserve Deputy, when not scheduled to work as the Prisoner Transport Unit or other
assignment, may work as a riding partner to the scheduled Reserve Deputy working
Prisoner Transport.
b. ZONE PARTNER
(1) Reserve Deputies may ride with a Zone Deputy or Supervisor.

(2) Arrangements shall be made with the individual Zone Deputy or supervisor.
c. DISTRICT PATROL
(1) Reserve Deputies may work independently in district patrol, if they have completed the
requisite NDT Phase One (Academic) and Phase Two (Field/Road Phase). Reserve
Deputies desiring to work district patrol must be individually authorized. Prior to
authorization the designated Special Services supervisor will evaluate each requesting
Reserve Deputy's training, experience, and suitability.
(2) Reserve Deputies may use a spare prisoner transport vehicle or pool car, subject to
availability, or may borrow a patrol vehicle from an off-duty Deputy at the sole discretion
and approval of the Deputy to which the vehicle is assigned.
(3) When reporting "in-service" the Reserve Deputy will advise the dispatcher of the District
in which they will be working.
(4) The Reserve Deputy will report to and operate under the supervision of the District
Supervisor.
(5) When working district patrol, the Reserve Deputy's primary duties will be back up
support to the Zone Deputies, traffic enforcement, motorist assistance, and preventive
patrol. The District Supervisor may assign additional duties as necessary and
appropriate. Reserve Deputies should not be dispatched as primary units even though
they may, on occasion, arrive on scene prior to the primary responding unit.
(6) Reserve Deputies will be dispatched to calls requiring minimal investigative
responsibilities, i.e., vandalism complaints with no suspects, prowler calls, animal
complaints, lost vehicle tags; however, should the incident require further investigation,
the investigation will be turned over to a zone unit.
(7) Reserve Deputies may assist in investigations under the direction of the Zone Deputy
or District Supervisor.
d. PRISONER TRANSPORTATION
(1) A routine duty for Reserve Deputies is providing prisoner transportation services to the
patrol Districts. This service relieves the Zone Deputies of this routine activity, allowing
them to remain in service in their respective zones. Only those Reserve Deputies who
have received prisoner transport training shall be assigned.
(2) The designated Special Operations Section supervisor will cause a monthly schedule
assigning Reserve Deputies to prisoner transportation duty to be published.
(3) Reserve Deputies are responsible for contacting the designated Special Services
supervisor in advance to avoid scheduling conflicts.
(4) Reserve Deputies are responsible for fulfilling their scheduled work assignments. If
unable to meet their work commitment, the Reserve Deputy will be responsible for
arranging a replacement.
(5) Reserve Deputies unable to report to work due to illness shall notify the
Communications Section at least one hour prior to the scheduled reporting time.
(6) When transporting detainees/prisoners, the unit shall be transport-ready prior to
receiving custody transfer of the detainee/prisoner. This will include ensuring adequate
levels of fuel are maintained, a thorough search of both the vehicle and the
detainee/prisoner is conducted in accordance with policy, and all necessary paperwork
including inventoried detainee/prisoner property is available for transfer.
(7) When not transporting prisoners, the unit shall conduct traffic enforcement, back up to
zone units, traffic direction and control, and patrol duties not requiring follow-up
investigations.
e. DISTRICT SERVICES
(1) A Reserve Deputy may work at a District Office with the approval of the appropriate
District Commander. Reserve Deputies may provide administrative support, assist with
special projects, or provide any support needed and approved.
f. INVESTIGATIVE SUPPORT

(1) Reserve Deputies may assist District or Major Case Detectives in the conduct of
investigations when requested. They are authorized to assist Narcotics and Vice Units
when requested.
g. SPECIAL EVENTS AND OUTSIDE DETAILS
(1) Reserve Deputies may work special events or extra-duty employment details when
approved by the Sheriff or designee via chain of command.
h. JUDICIAL SERVICES
(1) Reserve Deputies may perform such tasks as serving processes, booking prisoners,
transporting prisoners, and working in the courts.
i. SPECIAL OPERATIONS
(1) Reserve Deputies may perform functions in the Special Operations Section such as
Marine Enforcement, Dive/Rescue, and SWAT Team support.
j. OTHER AUTHORIZED ACTIVITIES
(1) With the approval of the Support Operations Division Chief or designee, Reserve
Deputies may work in any area within VSO to enhance training, broaden the Reserve
Deputy's experience, or when deemed beneficial to the VSO. These activities are
subject to the approval of the supervisor of the unit in which they desire to work.
I. RESERVE DEPUTY LIMITATIONS
1. PROHIBITED ACTIVITIES
a. Reserve Deputies work under the direct extension of the powers of the Sheriff of Volusia
County. Therefore, any and all involvement in approved law enforcement activities/duties as
so stated within this general order, is done so as a representative of the VSO. No Reserve
Deputy shall represent himself to any individual or entity, either directly or indirectly, as
working on behalf of the VSO when in the performance of activities outside the control and
prior authorization/approval of the VSO. When working in such a capacity, Reserve Deputies
are not authorized to wear any part of the official uniform that may suggest they are working
on behalf of the VSO and shall not utilize any VSO equipment/vehicles. Under extenuating
circumstances/operations, prior authorization may be granted in writing at the sole discretion
of the Sheriff.
2. LIMITATIONS ON ENFORCEMENT ACTIONS
a. Reserve Deputies are subject to the following limitations:
• Will not serve as lead detectives in criminal cases;
• Will not take independent action in areas in which they have not received training from
VSO;
• Will not be assigned as a primary zone unit;
• Will not participate in the Individual Vehicle Assignment Program.
b. Reserve Deputies are authorized to write traffic citations if they have completed NDT Phase
One (Academic).
c. Reserve Deputies who have not completed NDT Phase One (Academic) training are not
authorized to take enforcement action of any kind or act as a backup unit, unless they are
under direct supervision of a Deputy or rated officer.
d. Reserve Deputies encountering emergency situations are authorized to take action
necessary for public safety, but are to immediately summon a primary zone unit. They may
perform other duties as directed by the zone unit upon their arrival.
e. Reserve Deputies receiving reports of criminal activity outside their specific training and
assignment (i.e. Marine, Ranch Unit, Prisoner Transport, BAT) are to summon a zone unit.
J. BONDING AND LIABILITY INSURANCE
1. Reserve Deputies shall be bonded and have the same liability insurance as provided to full-time
Deputies.

V. CERTIFICATE HOLDERS
A. CLASSIFICATION AND STATUS
1. This classification deals with individuals who are carried on the roster of the VSO for the purpose
of maintaining their State of Florida Law Enforcement Certification.
2. These individuals are normally retired Deputies of the VSO but may be from other agencies. All
members in this category are there at the discretion of the Sheriff.
3. Members in this category have no arrest powers and are not issued any equipment or
identification.
4. Members in this category may apply for reserve deputy or deputy status upon completion of all
mandatory retraining requirements and the selection processes described in this and other general
orders.
5. The VSO is not responsible for providing the members mandatory retraining requirements.

OFFICE

GO-016-03 01/05/2021 None
Title
PERSONNEL ALLOCATION AND DISTRIBUTION
I. PURPOSE
The purpose of this general order is to delineate responsibility for personnel requirement evaluations, and
the appropriate allocation of personnel.
II. DISCUSSION
A primary management function is the effective allocation of personnel. To this end, managers must evaluate
personnel needs and measure resources against the delivery of services. With budgetary constraints often
a limiting factor, personnel resources must be utilized in the most efficient and effective manner.
Redistribution of personnel is often necessary to achieve the most effective delivery of services.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to allocate and staff VSO components based upon
documented workload assessments conducted at least once every four years. Allocation and staffing, as
determined by the Sheriff, provides authorized staffing and personnel allocation information for each
component by rank or job title, including civilian personnel.
IV. PROCEDURE
A. GENERAL
1. Information Technology shall provide to the Professional Compliance Unit a Computer Aided
Dispatch (CAD)/Record Management System (RMS) tabulation of incidents by reporting
areas/zones as requested. The tabulation will identify workload by date and time and include an
analysis of the hourly distribution of incidents.
2. This report will include a tabulation of previously reported data and a percentage of the law
enforcement service workload per shift and hourly distribution of incidents requiring a response by
VSO personnel.
3. The Support Operations Division shall make available Computer Aided Dispatch (CAD)/Records
Management System (RMS) tabulation of incidents by reporting areas/zones to the Sheriff, Chief
Deputy, all Division Chiefs, and all District Commanders. The tabulation will identify workload by
shift periods and include an analysis of the hourly distribution of incidents.
4. This report will include a percentage of the law enforcement service workload per shift and hourly
distribution of incidents requiring a response by VSO personnel.
5. Division Chiefs shall review the above analysis in comparison with the number and distribution of
employees.

6. The distribution of personnel within each VSO component shall be based upon workload
assessments with a view toward equalizing to the extent possible individual workloads. The
Division Chief, Commander, and Human Resource Director shall analyze workload assessments,
considering all incidents and factors used in making the assessment, temporal and geographic
factors necessary to complete a task.
7. The Human Resource Director will work with the Command staff in designating those positions to
be assigned to civilian personnel.
8. Each Division Chief shall at least annually reassess the distribution of personnel within their
respective division. The workload demands of the division will be evaluated and compared with
the personnel allocated and the distribution of those personnel.
9. Division Chiefs will equalize the workload to the extent possible, as it relates to the shift/reporting
area distribution of personnel.
10. Each Division Chief shall review all to determine whether those positions should be designated
as civilian. Sworn personnel should not be permanently assigned to those positions designated as
civilian.
11. Operational Commanders will monitor the distribution of personnel.
12. Temporal, special and geographic demands for service as well as shift hours and zone
configurations should be analyzed to determine if any revisions are necessary.
13. General order GO-041-04 Patrol Zone Boundaries, contains a complete description of each patrol
zone within Volusia County. Detailed maps of zones and reporting areas will be maintained by the
Information Technology Section and updated when any changes are made. These maps are used
by Operations Commanders and the Crime Analysis Section to facilitate the collection and analysis
of information relating to crimes and services as they relate to the geographic distribution of patrol
personnel.
14. The Professional Compliance Unit shall periodically, but not less than once every four years,
initiate the agency’s comprehensive personnel allocation/workload assessment process.
B. METHODOLOGY
1. Upon notification by the Professional Compliance unit, each Division Chief will submit a report
utilizing the Resource Allocation Worksheet, VSO Form # 021401.001, for each component within
their respective command, to include both civilian and sworn positions and number of personnel
in each classification. These reports will be correlated and compiled by the Professional
Compliance Unit and then provide a summary on the conclusions and recommendations for
distribution/allocation of personnel prior to submitting to the Sheriff, via the chain of command for
further action, as deemed necessary to accomplish VSO mission and goals.
2. The personnel allocation/workload assessment report will include:
• A workload assessment analysis by component
• A distribution of personnel analysis
• The assignment/availability factor, where applicable
3. VSO workloads will also be reviewed annually in conjunction with the agency goals, objectives
and budget to ensure the most efficient allocation and distribution of personnel and to identify
areas for streamlining, use of technology, etc. to maximize available manpower.
4. The allocation of VSO personnel shall be based upon workload assessments containing an
analysis of applicable duties, but shall not be limited to:
• The number of incidents handled by patrol personnel during the specified period.
• The average incident duration, or measurement of a sampling of cases.
• Calculation of the percent of time, on the average, that should be available to patrol personnel
for handling incidents during a specified period.
• The time absorbed through days off, holidays, and other leave, compared to the total time
required for each patrol assignment.
• The number of civil processes handled during the specified period.

• The number of warrants handled during the specified period.
• Prisoner Transport and Extradition demands during the specified period.
• Security needs of court facilities to include the number of prisoners moved through the
facilities and the number of participants involved in the criminal or civil process.
• The time absorbed through days off, holidays, and other leave, compared to the total time
required for each assignment
5. These reports shall be made available to members of the Strategic Planning Committee for
additional review and recommendations.
• Resource Allocation Worksheet, VSO Form # 021401.001

OFFICE

GO-016-04 01/05/2021 01/05/2021
Title
SPECIALIZED ASSIGNMENTS
I. PURPOSE
The purpose of this general order is to provide a large base of candidates for specialized assignments,
provide employees a greater choice of career opportunities and specify criteria for appointment to specialized
assignments.
II. DISCUSSION
Advertising agency-wide for specialized assignment openings provides a large base of candidates and gives
employees a greater choice of career opportunities. It also minimizes the feelings that selection is based on
favoritism.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to advertise agency-wide for candidates for
specialized assignments and to select candidates for assignment based on the skills, knowledge and abilities
required for the assignment.
IV. PROCEDURE
A. SPECIALIZED ASSIGNMENTS
1. All anticipated specialized assignments shall be advertised to all sworn personnel. Every effort
shall be made to hire from within; however, should no qualified candidate be located within the
VSO, the specialized assignment may be filled from outside the VSO membership.
2. The following will be considered in selecting personnel for specialized assignments:
• The experience of the applicant
• The applicant's performance level
• The applicant's communication skills
• The applicant's interpersonal skills
• The applicant's ability to perform the required tasks
• The applicant's desire, attitude and initiative
• The applicant's attendance record, commendations, reprimands and prior experience.
• The applicant's formal education. The basic educational requirements for sworn personnel
applying for specialized assignments are equivalent to the criteria required for the position of
Deputy Sheriff.

3. The following positions shall be considered specialized assignments:
• Aviation Pilot *
• Aviation Paramedic *
• K-9 *
• K-9 Trainer/Lead Trainer *
• Dive Team *
• SWAT *
• Motorcycle Unit *
• Detective *
• Child Exploitation Unit *
• Crisis Negotiator *
• Hazardous Device Technician *
4. The following assignments shall be considered specialized positions:
• Clandestine Lab Team
• Deputy Training Officer
• Marine Unit
• Range Unit
• Honor Guard
• School Resource Deputy
5. In most cases the VSO provides the required training for personnel selected to occupy a position;
however, some specialized assignments have special requirements, or candidates may be
required to meet specific criteria. Supervisors of specialized functions are responsible for ensuring
that personnel assigned to the respective function receive adequate training as needed in support
of the specialty.
6. Candidates for specialized assignments must be sworn personnel and have completed the initial
one (1) year probationary period. This requirement may be excluded in cases where no qualified
candidate can be located within the VSO. Any additional selection requirements will be posted on
the position announcement.
7. Upon selection, candidates will be required to successfully complete the appropriate training
program for the specialized assignment.
8. Professional Compliance shall conduct a documented annual review of specialized assignments.
The review shall include the following:
• A listing of agency specialized assignments
• A statement of purpose for each listed assignment
• An evaluation of the initial problem or condition that required the implementation of the
specialized assignment
9. Candidates applying for the above listed positions marked with an “*” may be required to meet the
requirements listed below for that position in addition to the basic requirements listed in IV.A.5.-
IV.A.7. The full list of requirements will be listed in the position announcement.
10. AVIATION PILOT
a. The candidate must be licensed by the Federal Aviation Authority to operate aircraft utilized
by the VSO.
b. The candidate must maintain a current first or second-class medical certificate as required by
the Federal Aviation Authority.
c. The Division Chief or designee shall determine the class of the certificate.

d. The candidate must have a minimum of three hundred (300) hours flight time in the aircraft
being operated and have graduated from the factory flight school.
e. The candidate must maintain a commercial aircraft/rotary wing rating as required by the
Federal Aviation Administration.
11. AVIATION PARAMEDIC
a. The candidate must be a State of Florida licensed Paramedic.
12. K-9 UNIT
a. The candidate's residence must have adequate space for housing and exercise of the dog.
b. Deputies leasing or renting must have, in writing, the landlord's permission to keep the dog
on the property.
c. The candidate must be willing to perform the duties of a K-9 Deputy for a minimum of three
(3) years.
13. K-9 TRAINER
a. Must be a certified K-9 Deputy/handler and attend required training courses once selected.
14. DIVE TEAM
a. The candidate must be certified as a diver by a nationally recognized and accredited
certification agency.
b. The candidate must be certified by a physician to be free of injuries or conditions that would
preclude participation.
c. Each candidate must complete a prescribed physical agility test.
d. Each candidate will be required to demonstrate their knowledge and abilities, as they relate
to SCUBA Diving and participate in training dives.
15. SWAT TEAM
a. Each candidate must complete a prescribed physical agility test.
b. Each candidate must complete a battery of psychological evaluations or interviews.
c. The Law Enforcement Operations Chief, team leader and the assistant team leader will orally
interview each candidate.
16. MOTORCYCLE UNIT
a. Each candidate must have a current Florida motorcycle operator license.
b. Each candidate must complete a police motorcycle course.
17. CRISIS NEGOTIATOR
a. Each candidate shall have completed at least (2) two years as a law enforcement officer.
b. Each candidate shall be required to submit to an oral board.
c. Each candidate must complete a battery of psychological evaluations or interviews.
d. Temperament, experience, verbal and problem solving skills will be a preeminent factor in
the selection for this position.
18. BOMB TEAM
a. Each candidate must be willing to participate in Basic Bomb Technician training, a 5-week
school in Huntsville, Alabama
b. Each candidate must meet FBI Bomb Data Center application requirements, i.e. physical
examination, full extended federal background investigation
c. Each candidate must complete a prescribed physical agility test.
d. A panel consisting of no less than the Bomb Team Commander, Bomb Team Assistant
Commander, and a representative from Law Enforcement Operations Command Staff, or
their designee, will orally interview each candidate.

B. SPECIALIZED TRAINING REQUIREMENTS
1. AVIATION/PILOT
a. All pilots must maintain a commercial aircraft/rotary wing rating as required by the Federal
Aviation Administration. Pilots must complete a flight review every 24 calendar months
through the Bell Factory school; maintain both initial and recurrent (every 12 months)
curriculum segments under FAA Part 135 Approved Training Program Manual; hold a valid
First or Second Class Medical Certificate renewed every 12 calendar months; have at least
500 hours of flight time including at least 100 hours of cross-country flight time at least 25 hrs.
of which are at night; attend initial and recurrent annual night vision goggle training at the Bell
Factory School.
2. AVIATION/PARAMEDIC
a. All paramedics must hold a State of Florida Paramedic License renewed every 2 years and
attend a 32-hr Air Crew curriculum course. Initial training also includes Volusia County
Advanced Airway Program, EMS protocol test, HIV/AIDS updates (renewed every 2 years)
annually attend the FAA Part 135 Air Crew course, and attend night vision goggle course. If
selected to the program, attend 16-hr infection control officer course.
3. K-9 DEPUTY
a. Initial certification and recertification training requirements, maintenance training and
proficiency assessments for all K-9 teams are outlined in general order GO-041-09 K-9 Units.
4. K-9 TRAINER
a. Initial training required attending a FDLE approved Instructor Techniques course and a 40-hr
K-9 Trainer course; no recertification required.
5. DIVE TEAM
a. Initial training includes 80 hours of basic skills, open water and cavern diving, search and
rescue, navigation and CPR. Annual 40 hour recertification in all diving skills and biennial
CPR recertification.
6. SWAT
a. All new operators will successfully complete an approved 80 hour Basic SWAT
School/Seminar within one year of selection. If no 80 hour Basic SWAT School/Seminar is
offered during the year, the SWAT Team Commander may approve a 40 hour SWAT
School/Seminar.
b. Recertification training is required every year on chemical munitions, impact munitions and
diversionary devices, and tactical vehicles driving. Completed in house by SWAT operators
who are instructors in the respective areas.
c. Bimonthly training is provided for SWAT operators to include qualifications on assault rifles,
for a total of 24 times a year; Snipers receive additional training for a total of 36 times a year.
7. MOTORCYCLE UNIT
a. Initial training requires attending an approved 80 hour Motorcycle school; annual
recertification will consist of in-house training.
8. CRISIS NEGOTIATOR
a. Upon appointment, team members will be required to complete the 40 hour Basic Crisis
Negotiation course at an approved training center within one year. Additional specialized
Crisis negotiation training courses may be deemed necessary and approved by the Crisis
Negotiation Team Commander.
9. CRITICAL INCIDENT STRESS DEBRIEFING (CISD)
a. Upon appointment, team members will be required to complete the 14 hour Group Crisis
Intervention course at an approved training center within one year. Additional specialized
CISD training may be deemed necessary and approved by the team leader.
10. BOMB TECHNICIAN

a. Initial certification training is a 6-week school conducted by the Federal Bureau of
Investigation (FB)I at Red Stone Arsenal in Huntsville, AL; certification is through the FBI
Recertification is conducted every three years at a one week school also conducted at Red
Stone Arsenal.
11. CLANDESTINE LAB TEAM MEMBERS
a. Initial training and retraining requirements for Team members will be in accordance with
general order GO-042-14 Clandestine Lab Response.
12. BREATH ALCOHOL TEST OPERATOR
a. Initial training requirements include 24 hour Breath Test Operator school; with an 8 hour
recertification every four years.
13. MARINE UNIT
a. Initial training requires a 40 hour operator class for mono hull vessels, a 40 hour airboat
school and Federal Law Enforcement Training Centers (FLETC) Advanced Boat Operator
Anti-Terrorist Training (BOAT) school; no recertification requirements.
14. DEPUTY TRAINING OFFICER (DTO)
a. Candidate must have attended a 40 hour DTO course for certification. A transfer request is
used to document activation to the training function; 8 hours of retraining are required
annually thereafter; this can be accomplished through in-house training.
15. SCHOOL RESOURCE DEPUTY (SRD)
a. Initial training requirements include the Florida Attorney General’s Office 40 hours “Basic
School Resource Officer Training” course before or soon after beginning the assignment.
SRDs are encouraged to seek certification by the AGs Office as a SRO Practitioner through
additional specialized training opportunities periodically offered.
b. SRDs shall be required to complete a 40 hour mandatory retraining every four (4) years.
Training may include FASRO, NASRO and any other appropriate related training as
determined by the Law Enforcement Operations Division Chief.
C. SPECIALIZED POSITIONS WITH NO REQUIRED SPECIALIZED TRAINING
1. DETECTIVE
a. Assignment to Investigative Services requires no special training however each Detective is
encouraged to attend a basic detective or interview class. Continued pursuit of enhanced skill
development and specialized training opportunities periodically offered throughout
assignment.
2. CRIME SCENE DETECTIVE
a. Initial training is conducted in-house upon assignment. Training is conducted once every 2-3
months and consists of hands-on training on use of equipment, review of DNA
collection/preservation, latent print recovery, etc. Although not mandatory, a basic crime
scene school is encouraged and preferred; advanced crime scene training is sought as
funding permits. Crime scene techs also receive refresher training every two years in
accordance with general order GO-083-01 Collection of Evidence. Members are encouraged
and supported to enhance skill development and specialized training opportunities
periodically offered throughout assignment.
3. HONOR GUARD
a. The VSO Honor Guard Unit is designated as the primary ceremonial unit within the VSO. All
training for unit members is facilitated through “on-the-job-training: utilizing the latest edition
of the “FM 22-5” Drill & Ceremony military manual. The primary focus of training is basic drill
techniques, honor cordon ceremonies, funeral services, gravesite services and civilian type
ceremonial military events. Honor guard training is conducted periodically throughout the
fiscal year to maintain unit proficiency.
4. RANGE UNIT
a. Initial training is conducted in-house upon assignment as determined by the Special
Operations Commander.

OFFICE

GO-017-01 01/05/2021 03/12/2021
Title
FINANCIAL MANAGEMENT
I. PURPOSE
The purpose of this general order is to identify the authority and responsibility for the financial management
of the Volusia Sheriff’s Office (VSO), fix responsibility for financial management functions, and specify
procedures for budgeting, appropriating, disbursing, and accounting of public funds.
II. DISCUSSION
The Sheriff has the authority and responsibility for the financial management of the VSO, as defined in Fla.
Stat. Ch. § 30. The overall authority and responsibility of the VSO financial management function rests with
the Chief Financial Officer. The Chief Financial Officer is delegated the responsibility and authority for
managing the VSO budgeting, accounting, payroll, purchasing, inventory control, and internal auditing
functions.
III. POLICY
It is the responsibility of the Chief Financial Officer to ensure the VSO has reasonable and necessary
expenditure budget authority for the proper and efficient operations in each fiscal year. The Chief Financial
Officer has the authority to develop and implement SOPs for each functional area covered under this General
Order.
IV. DEFINITIONS
Accounting – a precise list or enumeration of monetary transactions. The accounting basis and procedures
used in making financial transactions and in preparation of statements concerning the assets, liabilities, and
operating results of an organization.
Accounting System – a system of financial record keeping which records, classifies, and reports information
on the financial status and operation of an organization.
Annual Budget – the financial plan of operations which has been approved by the Volusia County Council.
It includes an estimate of proposed expenditures for the fiscal year.
Audit – a review of the VSO ERP system to ensure that financial records are accurate and in compliance
with all legal requirements for the processing of public funds.
Enterprise Resource Planning (ERP) System – an integrated business application system that streamlines
essential Human Resources and Financial business processes, and shares real-time information across the
entire organization.
V. PROCEDURE
A. GENERAL ADMINISTRATION

1. Participation in Preparation of the Agency Budget: The Division Chiefs and the Chief Financial
Officer will develop and present the budget proposal to the Chief Deputy and Sheriff. The Division
Chiefs are responsible for supplying the necessary justification for operating expenditures, capital
outlay, and work force proposals that affect their respective divisions.
2. ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM
a. The VSO shall operate under an ERP system that includes, at a minimum, monthly status
reports showing initial appropriation for each account, balances at the commencement of the
monthly period, expenditures, and encumbrances made during the period, and the
unencumbered balances.
b. The VSO will utilize an enterprise resource planning system specifically designed to support
the functions for and widely adopted by law enforcement agencies in Florida. In addition to
the core financial functions of accounts payable, accounts receivable, payroll, general ledger,
asset management, cash management, procurement, vendor management, inventory
control, the system should allow seamless integration with Human Resources recruitment,
on-boarding, benefits enrollment, personnel management, and retirement administration.
This ERP system should have a real-time database capable of producing a variety of detailed
and summary level reports on demand.
c. The VSO financial management system handles all budget related items and appropriations
as well as providing all reports for the fiscal statements. The financial management system
provides a trial balance report that identifies initial balance, credits (including cash received),
debits (including cash disbursed), and the balance on hand. Bank reconciliations can be
completed at any time to verify that the ending balance on hand is accurate.
d. Records will be maintained stating the position and person responsible for the allocation of
each component of the monies collected or disbursed.
e. Requisition and purchase of supplies for equipment, including purchasing procedures, and
criteria for selection of bidders and vendors must conform to state statue and applicable local
regulations.
3. INTERNAL MONITORING OF NON-CASH FISCAL ACTIVITIES
a. All supervisors and managers shall be responsible for monitoring the non-cash fiscal activities
of the VSO. This is accomplished by executing strict control over passwords assigned to
personnel, monitoring the issuance of all keys, and restricting access to the workplace to only
authorized individuals. In addition to the internal monitoring, the internal auditing function will
conduct routine planned or surprise audits of all VSO equipment assigned to personnel in
each area of the agency.
4. ANNUAL INDEPENDENT AUDIT
a. In accordance with Fla. Stat. Ch. § 11.45, the VSO has an annual financial audit of its
accounts and records performed by an independent certified public accountant. In planning
and performing this audit, the auditors shall examine the internal control structure of the VSO.
The objectives are to examine and provide the VSO reasonable assurances that assets are
safe-guarded against loss from unauthorized use or disposition, and those transactions are
executed in accordance with management’s authorized use or disposition, and that
transactions are executed in accordance with management’s authorization and are recorded
according to generally accepted accounting principles.
5. Finance is responsible for all budgeting, accounting, payroll, grants management, financial
reporting, travel management, internal auditing, and purchasing functions. See General Order
GO-017-05, Purchasing Procedures, for more details on disbursements.
6. INVENTORY CONTROL
a. The authority and responsibility of maintaining “inventory control” is assigned to the
Accounting Manager through the Chief Financial Officer in accordance with General Order
GO-017-03 Inventory Control.
7. REQUESTING SUPPLEMENTAL APPROPRIATIONS AND FUND TRANSFERS
a. In accordance with Fla. Stat. Ch. § 30.49, when the circumstances dictate, the Sheriff may
request that the County Council amend the operating budget to fund unanticipated agency

needs. This request will be submitted from the Sheriff to the Chair of the Volusia County
Council.
8. All VSO employees shall be responsible for their individual office equipment, assigned keys and
computer passwords.
B. CASH RECEIPTS
1. All financial transactions related to the annual budget shall be performed as a function of the
Finance Unit.
a. A receipt evidencing the data and the amount received shall be created for all incoming
monies and posted to the accounting records.
b. Each time a deposit is made the cash intake will be reconciled to the cash intake report.
c. A deposit slip shall be created in duplicate, one (1) copy for the Finance Unit and one (1)
copy for presentation to the bank for validation. Validations are confirmed by the Finance Unit
electronically via the bank’s online portal, and deviations from the validated and unvalidated
deposit slips shall be reported.
d. The deposit shall be placed in a tamper proof bag. Absent extenuating circumstances, monies
shall be deposited within three (3) business days after they are received.
2. For various services provided by the Sheriff that generate cash flow outside of Finance, additional
documentation and fiscal monitoring shall be required. When cash is collected outside of Finance,
the supervisor of the area collecting the cash shall be accountable for enforcing cash control
procedures, including the issuance of receipts for all transactions, the collection and cancellation
of receipts, if applicable, and the safeguarding of all monies until prepared for deposit and collected
by the armored currier service (usually daily or weekly) to be deposited at the bank. When a
deposit is prepared, all reconciling documents and applicable receipts will be sent to the Finance
Unit. These services include:
• Civil Process;
• Evidence;
• Training Section;Latent Print Unit;
• Outside Details;
• Records Section.
3. Captains/Directors shall specify those members or positions within their units who are authorized
to disburse or accept cash.
4. The Accounting Manager reconciles the bank accounts monthly and verifies the receipts with
appropriate documentation.
5. Cash collection, cash transactions, and cash balances shall be audited on a quarterly basis.
C. SAFEGUARDING AND DISBURSING CASH
1. All monies collected shall be placed into a secure locked cash box or safe. The box or safe,
receipt(s), transmittal form, and bank bag shall be maintained in a secure location at all times.
2. The designated member(s) responsible for the collection of monies shall retain the key to the cash
box. All monies shall be counted and verified to match the receipts on a weekly basis. The unit
Captain may direct a counting and verification to be completed more frequently. Any discrepancies
shall be reported immediately to the supervisor.
3. Disbursements of fifty thousand dollars ($50,000.00) or more of cash must be authorized by the
Sheriff or designee.
D. LAW ENFORCEMENT TRUST FUND EXPENDITURES
1. The VSO law enforcement trust fund is composed of seized and forfeited assets from two sources.
• Federally forfeited assets and property;
• State forfeited assets property;
2. FEDERALLY FORFEITED ASSETS AND PROPERTY

a. Expenditures of funds received as a result of federal equitable sharing cases shall be
governed and comply with the guidelines as determined by the U.S. Attorney.
3. STATE FORFEITED ASSETS
a. Expenditures of funds received as a result of state court ordered forfeitures shall be governed
by Fla. Stat. § 932.7055.

• 17.1.1
• 17.2.1
• 17.2.2
• 17.3.1
• 17.4.1
• 17.4.2
• 17.4.3

OFFICE

GO-017-02 01/05/2021 None
Title
TRAVEL
I. PURPOSE
The purpose of this general order is to provide information on the requirements for obtaining authorization to
travel, whether for training, conference, convention, or other agency purposes, and for the reimbursement of
allowable travel expenditures.
II. DISCUSSION
Pursuant to the provisions of Fla. Stat. § 112.061(14)(a)(2), the Sheriff, a Constitutional Officer as defined in
Article VIII, s.1.(d) of the Florida Constitution, establishes the following written policy on travel authorization
and travel reimbursement rates. These regulations shall apply to all individuals who are authorized to travel
on official Volusia Sheriff’s Office (VSO) business.
III. POLICY
It shall be the policy of the VSO that all travel shall be authorized and approved by the Sheriff, or designee,
in advance of the travel date(s). The Chief Financial Officer is authorized to issue procedures necessary to
enforce and implement the regulations created by this policy. The Sheriff or designee can make exceptions
to the policy, when doing so is in the best interest of carrying out the mission of the VSO.
IV. DEFINITIONS
Actual Expense Reimbursement – Reimbursement for the actual amount of reasonable travel related
expenses. This reimbursement method cannot be combined with the per diem method. Records indicating
dollar amount, time, location, and purpose of expenditure are required and must be substantiated with
receipts or written certification. Reimbursement for individual meals and incidental expenses may not exceed
the established per diem rates. Reimbursement for alcoholic beverages is not authorized.
Chain of Command (COC) – The approvers of all travel requests. COC goes from Supervisor to District/Unit
Commander (Department Directors), to Division Chief, and to Sheriff/Chief Deputy.
Class A Travel – Continuous travel of 24 hours or more away from official headquarters.
Class B Travel – Continuous travel of less than 24 hours which involves overnight absence from official
headquarters.
Class C Travel – Travel for short or day trips where the traveler is not away from the official headquarters
overnight.
Miscellaneous Expenses – All travel related expenses that are not considered part of a per diem
reimbursement. These expenses include luggage fees for initial piece of luggage, tolls, cab fares, fuel,
telephone charges, WIFI, business center expenses, laundry, or other duty related expenses.

Per Diem Rate – The daily monetary allowance for employee meals or incidental out-of-pocket expenses
while conducting duty related functions. The per diem rate is a set dollar amount dependent upon the location
and time frame of the travel and does not require substantiation receipts. Per Diem is authorized for: Class
A and B travel based on the "sleep or rest" location on each day of travel. This allowance is based on the
Federal Meal and Incidental Expense rate (M&IE).
Point of Origin – The geographic location of the agency or the geographic location where travel begins,
whichever is the lesser distance from the destination.
Travel Period – A period of time between the time of departure and time of return.
Travel Status – When a public officer, employee, or authorized person is authorized to be away from their
assigned headquarters for the purpose of conducting official agency business. Travel status is classified as
Class A, Class B, and Class C.
Traveler – Elected official, employee and anyone else who is authorized to travel on official VSO business
or duty.
Vicinity Mileage – Upon reaching destination, the distance traveler must commute to conduct official VSO
business.
V. PROCEDURE
A. GENERAL REQUIREMENTS
1. All travel incurred must be in connection with official business of the agency.
2. Any business conducted by an employee during any travel should serve a direct and lawful public
purpose with relation to the agency.
3. All travel must be authorized and approved in advance by the employee's Division Chief.
4. All travel should be done by the most efficient and economical means. All travel must be by the
most reasonable direct route. Any additional expense incurred when a traveler takes an indirect
route for personal convenience must be paid by the traveler. Reimbursement for expenses shall
be based only on such costs as they would have been incurred by the most reasonable direct
route. If travel by the most direct route is not possible because of construction, detour, or other
legitimate reasons, the claim for any additional costs will be reimbursed.
B. AUTHORIZATION FOR TRAVEL
1. All travel must be pre-approved by the applicable VSO Chain of Command (COC). The individuals
who are authorized to approve travel expenses are responsible for ensuring that the regulations
are followed. Chief Deputy or designee will approve travel for all employees within their divisions.
Either the Sheriff or the Chief Deputy will approve a Division Chief’s travel.
2. All requests for travel shall be submitted using Training/Travel Request form, VSO Form #
092997.020. This fillable form can be found on the agency intranet under Agency Forms. All forms
must include:
• Signature of traveler;
• Signature of approving Chief Deputy or designee.
C. AIR TRAVEL
1. Commercial air travel is permitted as needed. Travelers are encouraged to use the closest
international airport to their point of origin. The least expensive, coach class ticket for the flight
shall be purchased. Airline reservations should be made as far in advance as possible. Special
conference fares shall be obtained whenever they provide the lowest fare. Discounted fares may
often require the traveler to depart earlier or arrive later than would be required if normal fares
were purchased. Early departures and late arrivals are allowable if approved by the traveler's
authorizing agent, and if the traveler provides written justification that the extra costs incurred (i.e.,
meals and lodging) do not exceed the savings realized by purchasing the discount fare. In these
circumstances, any meal and lodging costs and transportation expenses to and from the airport
are reimbursable.
2. Individuals choosing to use first class air transportation when coach class is available; VSO will
pay only for the coach class, the traveler shall pay the additional cost for first class. First class

fares will be paid by the VSO only when the designated travel agent verifies that less expensive
accommodations were not available and the individual authorizing the travel certifies that the
traveler must travel at that particular time.
3. Baggage fees will be allowed for one checked bag per full leg of air travel. The VSO will not
reimburse for overages due to weight restrictions or additional baggage unless circumstances
dictate and approval is obtained from the traveler's authorizing agent. If baggage fees are not
included in air fare fees VSO will reimburse for one check luggage as a miscellaneous expense.
4. Seat selection, leg room, or similar fees will be reimbursed if reasonable and within the lowest fare
class, and approved by the traveler's authorizing agent.
D. AGENCY VEHICLES
1. Agency vehicles should be used for travel whenever available. When VSO vehicles are used for
out-of-county transportation, charges for gasoline, lubricants, repairs, towing, etc., will be
reimbursed, if supported by receipts. Other expenses incurred for parking, bridge, road, and tunnel
tolls will be reimbursed in the same manner as for privately owned vehicles. Parking and moving
vehicle citations are the responsibility of the traveler and will not be reimbursed.
2. The agency fuel card shall be used to purchase gas for agency vehicles. If the traveler is unable
to use the fuel card, gasoline purchases may be reimbursed with a receipt and a statement of
explanation submitted with the travel reimbursement form.
E. PRIVATELY OWNED VEHICLES
1. The use of privately owned vehicles for official travel in lieu of VSO vehicles may be permitted.
Use of privately owned vehicles shall be authorized prior to the trip, when a VSO vehicle is not
available or when it is deemed to be in the best interest of the VSO. The mileage reimbursement
rate shall be the current mileage rate established by IRS for business.
2. Mileage shall be reimbursed from point-of-origin to point-of-destination. When the traveler starts
or terminates the trip at the traveler's home, the mileage shall be the lesser of the distance "from
home to destination" and the distance "from work location to destination." At no time shall a traveler
be paid for mileage between the home and the work location. Once the traveler has reached the
destination, vicinity mileage necessary to conduct official business is allowable.
3. Charges for gasoline, lubricants, repairs, towing, etc., will not be reimbursed when privately-owned
vehicles are used.
4. Parking and moving vehicle citations are the responsibility of the traveler and will not be
reimbursed.
5. No traveler will be allowed a mileage allowance when another person gratuitously transports them
or when transported by another traveler who is entitled to the mileage allowance.
F. MEALS AND INCIDENTALS ALLOWANCE RATES
1. All members shall be allowed subsistence when traveling for training, to a convention, conference
or within or outside the state in order to conduct official agency business.
2. The travel time begins when the employee leaves their address or place of work, unless they are
required to begin travel from another designated location.
3. All members (Class A and B travel) shall be allowed a per diem based on the Federal Meal &
Incidental Expense Rate (M&IE Rate). Rate changes are effective October 1 of each year. The
employee is allowed 75% of the M&IE rate on the day of departure and the day of return and 100%
of the M&IE rate for all other full days of travel. If travel is more than 12 hours but less than 24
hours and includes an overnight stay, the employee is allowed 75% of the M&IE rate as shown in
Table A.

TABLE A
When travel is: Allowance is:
The day of departure 75% of the applicable M&IE

rate
Class A Full days of travel other than 100% of the applicable M&IE
24 hours or more first and last day rate
Last day of travel 75% of the applicable M&IE

rate, 100% for return after
8:00 p.m.
Class B 75% of the applicable M&IE

Continuous travel less than 24 hours rate
involving an overnight stay
4. Travelers shall not be reimbursed for meals included in a convention or conference registration
fee paid by VSO. If the traveler elects to eat elsewhere, the meal will be at their own expense.
Exceptions may be made for those travelers with special dietary needs or other official duties that
prevent them from eating a prepaid meal. Such cases must be substantiated and approved. If
approved, the traveler will be reimbursed in the same manner as all other meals. Banquets not
included in the registration fee will be paid at the stated rate provided the meal is an integral part
of the convention or conference.
5. CLASS C
a. Class C travel is defined as travel for short or day trips, in which the traveler is not away from
official headquarters overnight.
b. Persons traveling within the boundaries of Volusia County on official VSO business will be
reimbursed for qualified expenses.
c. The most economical and efficient mode of transportation shall be used. Both travel costs
and time will be considered. VSO vehicles are available for use.
G. LODGING
1. Actual expenses for lodging, substantiated by receipts, will be reimbursed at the single occupancy
rate. A single room with private bath in a business class hotel/motel is the VSO standard.
Additional cost for suite or luxury accommodations will not be reimbursed except in those situations
where the lodging is occupied by more than one traveler resulting in a lower overall expense to
the VSO.
2. Travelers will not be reimbursed for any lodgings included in a convention or conference
registration fee paid by the VSO.
H. MISCELLANEOUS EXPENSES
1. The following incidental travel expenses of the traveler may be reimbursed. These expenses shall
be held to the minimum amount required for essential and efficient conduct of VSO business. By
their certification, the authorizing agent approving the travel reimbursement will be held
responsible for all items of expense as being necessary and correct.
• Taxi fare;
• Ferry fees, bridge, road, and tunnel tolls;
• Storage or parking fees;
• Communication expense;
• Rental car;
• Discounts on hotel, airline and rental car rates.

2. The use of vehicles obtained from commercial vehicle rental firms shall be limited to those
instances when VSO, privately owned vehicles, or reasonable public transportation is unavailable.
The cost of vehicle rental versus public transportation shall always be considered. Maximum
reimbursement for rental cars will general be limited to the mid-size sedan rate. Rental cars may
be used only for conducting official VSO business.
3. The VSO may benefit from contracts entered into by the State of Florida. The State of Florida
contracts with hotel/motel chains, airline, and rental car agencies to provide transportation and
lodging at discounted rates. All travelers shall use the discounted fares/rates whenever possible.
I. FRAUDULENT CLAIMS
1. Fla. Stat. Ch. § 112.061(10), states
"...any person who willfully makes and subscribes any such claim which he or she does not believe to be
true and correct as to every material matter, or who willfully aids or assists in, or procures, counsels, or
advises the preparation or presentation under the provisions of this section of a claim which is fraudulent
or is false as to any material matter, whether or not such falsity or fraud is with the knowledge or consent
of the person authorized or required to present such claim, is guilty of a misdemeanor of the second degree,
punishable as provided in s. 775.082 or s. 775.083". Whoever shall receive an allowance or reimbursement
by means of a false claim shall be civilly liable in the amount of the overpayment for the reimbursement of
the public fund from which the claim was paid."

• 33.1.3
VII. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• Training/Travel Request, VSO Form # 092997.020

OFFICE

GO-017-03 01/05/2021 01/05/2021
Title
INVENTORY CONTROL
I. PURPOSE
The purpose of this general order is to establish guidelines for the control and accountability of Volusia
Sheriff’s Office (VSO) property.
II. DISCUSSION
Pursuant of Fl. Stat. § 274.03, the Sheriff shall be the custodian of the property of the Office of the Sheriff.
The Purchasing Unit is responsible for the management and control of all property accepted by or stored in
the agency’s areas.
III. POLICY
It shall be the policy of the VSO to establish guidelines to maintain and control the requisition, issuance,
accountability, and disposition of VSO owned property.
IV. DEFINITIONS
Capital Fixed Asset – Tangible property of a non-consumable nature, the value of which is $1000 or more
and for which the normal expected life is more than a year.
First in First out (FIFO) – Inventory control procedure where the removal of items from inventory occurs in
chronological order.
essential human resources and financial business processes and shares real-time information across the
Physical Inventory – The process by which an authorized agent of the VSO locates and identifies property,
generally fixed assets.
V. PROCEDURE
A. RESPONSIBILITIES
1. The Purchasing Unit shall be responsible for the distribution and issuance of all property.
2. The Purchasing Unit shall be responsible for inventory control and maintenance and will:
a. Maintain accurate property records within the accounting management system.
b. Control and maintain agency property until issued, used, consumed, or disposed of.
3. Division Chiefs will ensure that all personnel are aware of the importance of keeping the
Purchasing Unit informed of property status changes.

B. RECORDKEEPING
1. The Purchasing Unit will record the receipt of fixed assets, all goods purchased, and other items
as designated by the Chief Financial Officer or designee. Control numbers will be placed on each
fixed asset valued at $1,000.00 or more and recorded in the ERP system under the inventory
control component. All VSO property classified as a fixed asset must be permanently marked to
establish identity and ownership prior to its issue or assignment.
2. All goods that are less than $1,000.00 will not receive an agency property number. The following
exceptions will apply:
• Firearms;
• Safety equipment to include body armor;
• Property converted and put into service from the Evidence Section in accordance with
inventory control procedures;
• Any property deemed of value for tracking purposes, as designated by the Purchasing
Manager.
3. The Purchasing Unit is responsible for the maintenance of the data in the ERP system that will
provide reporting capability reflecting status of property with a value of $1,000.00 or higher in VSO
custody, as well as any agency tracked property under $1,000.00. At a minimum, the system shall
contain the data prescribed by policies and procedures as relates to individual property records
and provide for the retrieval of data by property number, serial number, description, division
assigned, location, condition and date of last inventory, as well as the date it was received and
released.
C. PHYSICAL INVENTORY
1. A full physical inventory is to be completed on a yearly basis for all VSO property, equipment and
other assets that are greater than $1,000.00. Any discrepancy between the physical inventory and
stock reports will be traced and reconciled.
D. PROPERTY DISPOSAL
1. Members seeking permission to dispose of VSO property must complete a Disposition of Property
Form. The form should indicate the property number and condition.
2. The disposal must be authorized by the Chief Financial Officer for any property with an asset net
value of $1,000.00 or more.
3. The Purchasing Unit will adjust inventory records upon disposal of the property.
E. DISTRIBUTION AND ISSUANCE
1. The Purchasing Unit shall be responsible for the distribution and issuance of all property.
2. Only properly trained, qualified or licensed personnel shall be issued or permitted to operate or
use VSO property.
3. All goods are to be distributed using the first in first out (FIFO) method.
4. Property requiring added protection including, but not limited to, weapons, ammunition, and
badges, shall be kept locked within a secure area or in the case of weapons, locked in the weapons
safe.
F. USE OF VSO PROPERTY
1. Employees shall not use VSO property, equipment, or vehicles except in the performance of official
duties unless otherwise authorized. Employees shall not permit VSO property, equipment, or
vehicles to be used by any unauthorized person, either on or off duty.
2. Employees are responsible for all VSO property assigned to them. Employees shall not
appropriate for their own use, either on a temporary or permanent basis, any VSO property,
evidence, lost and found, stolen, or recovered property.
3. To ensure custodial accountability and the fixing of certain responsibilities, the Purchasing Unit
shall require custody receipts from persons having physical custody of any capital fixed asset

($1,000.00+) certifying that the person acknowledges their responsibility for the particular item’s
use, care, maintenance, and security.

• 17.5.1 (A, B)
• 17.5.2
VII. FORMS
• Disposition of Property Form

OFFICE

GO-017-05 01/05/2021 01/05/2021
Title
PURCHASING PROCEDURES
I. PURPOSE
The purpose of this general order is to establish responsibility and to set forth procedures for the procurement
of Volusia Sheriff’s Office (VSO) supplies, services and equipment.
II. DISCUSSION
It shall be the policy of the VSO to make all purchases based on sound business practices and to develop
and maintain goodwill between the Agency and suppliers. This policy serves to ensure consistency and aid
in reducing variation within the given process. These processes are presented to all agency members for the
purchasing of merchandise essential for the well-organized operation of the VSO.
III. POLICY
This policy set forth in this document establishes standards and guidelines for the procurement of supplies,
equipment, and services to ensure that they are obtained as efficient as possible through a competitive
process and make certain that procurement contracts are managed with good administrative practices and
sound business judgement.
Except where the Sheriff delegates obligation of authority, all purchases are made by the Purchasing
Department. Captains and Designees are assigned the task for initiating requisitions and providing
specifications in detail for the charge applied to their budget.
IV. DEFINITIONS
essential Human Resources and Financial business processes and shares real-time information across the
V. PROCEDURE
A. Prior Authorization and Approval
1. Before the Purchasing Manager can initiate the buying, requisitions must be approved in the
following manner.
a. An approved requisition must be acquired prior to the purchasing of equipment, materials and
operating supplies, except in the event of emergencies where it is necessary to place the
order immediately and directly with vendors.
b. Requisitions in the amount of $10,000.00 or less must receive approval from the Division
Chief; requisitions in excess of $10,000.00 must be approved the Chief Deputy, the Chief
Deputy’s designee, or the Sheriff.

c. In time-critical or emergency events, Captains may authorize the purchase of supplies and
services or rental equipment. The circumstances include maintenance of public health,
safety, and welfare; public and private property protection; surveillance or investigation of
unlawful activities and the apprehension, transport or interrogation of the person involved.
d. The members exercising authority, must forward requisitions to the Purchasing Department
promptly so purchase orders may be issued, accounts established, and funds reserved.
Requisitions are automatically encumbered in their budgets once they are entered into the
ERP system.
B. Purchases
1. All standard purchases are reviewed by the Purchasing Manager. Standard items are maintained
in supply or are available through a specific vendor. The Purchasing Manager reviews the
standardized purchases (monthly, quarterly or yearly) and adjusts quantities and vendors as
necessary. All repairs in the amount of $5,000.00 or higher, in which extends the life of the
equipment by two or more years, will be categorized as a capital outlay expenditure.
a. When appropriate, bids/quotes are requested from prospective suppliers (vendors). Most
day-to-day goods will be purchased by the Purchasing Manager for the VSO by shopping and
not formal bidding.
b. Bids/quotes may be conducted over the phone, or by internet websites, and must be
submitted on vendor’s stationery. All bids/quotes must include date, cost and a full description
of the commodity or service required. There are no statutory requirements that a Sheriff must
purchase items by competitive bid; however, cost, quality, and availability will be a
consideration. The State’s policy recommends that the expenditures of public funds be
handled in a manner to ensure that public offices obtain products or services at the lowest
reasonable cost to protect the interest of the public.
c. Products or services shall be purchased in accordance with the procedures set forth as
outlined below:
(1) Purchases for which the cost is estimated to be $5,000.00 or above shall be obtained
only after price/value and quality comparisons of the products has been completed and
documented. Documentation, in the form of a bid or quote on vendor’s letterhead, will
be attached to the purchase order.
(2) Quotes/Bids may be obtained by either Purchasing or the requesting
department/division. A Quote or Bid is a written offer submitted to the VSO in response
to the VSO request for acquiring goods or services. Written quotes can also be in the
form of a fax, email or internet for all purchases $5,000.00 or above.
(3) A minimum of three vendors must be contacted and a minimum of three responsive
quotes must be received to call the process a quote. When requesting quotes, vendors
must be provided exactly the same specifications. Prices are not be disclosed from one
vendor to another.
(4) Exempt Purchases made under the following conditions are exempt from competitive
bid/quotation procedures:
(a) Emergencies (i.e., to restore life threatening services);
(b) Single Source items where the agency has one and immediate replacement is
necessary; and,
(c) Products available through existing contracts executed by other unites of
government (such as the Florida State Purchasing Office) which contain authority
for local use or Federal General Services (FGS).
(d) State of Florida Department Management Services, Surplus Federal Department
of Property.
(e) Pride of Florida pursuant to Fla. Stat § 287.042(2)
d. No solicitation of a formal sealed bid will be requested or acknowledged by individuals from
the VSO without the approval of the Purchasing Manager or Chief Financial Officer. The
solicitation may be made by the Purchasing Manager or the requesting department/division.

C. Vendor Selection
1. The Purchasing Manager shall maintain a vendor file categorized by product or type of service.
The selection of vendors or bidders is the responsibility of the Purchasing Manager for general
purchases. Specialized purchases or single source vendor purchases in excess of $10,000.00
require a bid/quote to be supplied by those vendors who specialize in the particular product in
question; unless otherwise exempt, as noted in above list. The Purchasing Manager will place the
orders keeping in mind the dependability and service record of the vendor, guarantee and warranty
of product, price, quality and availability for delivery. In addition, local, county or regional suppliers,
minority vendors or county furnished supplies and services shall have priority once all criteria are
met.
a. When it is required to introduce a new vendor, the requesting department must submit a credit
application to the Purchasing Manager. The Purchasing Manager will verify vendor for
credibility. The new vendor must submit a W9 form. Completed W9 forms will be placed in a
vendor file in the Purchasing Manager’s Office.
D. Emergency Purchases and Rentals
1. Emergency purchase and rental requests are handled immediately. Purchases and rentals are
considered to be “emergencies” by definition when the employee or their supervisor feels the need
for goods or services is so compelling that normal procedures cannot be followed. In such
instances, the individual will seek approval from their immediate supervisor and then contact the
Purchasing Manager by e-mail or phone with a description of the commodity or service to be
purchased or rented, the name of the vendor who is to supply the item and a reasonable estimate
of cost. Purchasing will then approve purchase order it under $10,000.00 or obtain approval by
Chief Financial Officer. The Purchasing Manager will issue a Purchase Order and will either place
the order or give the number to the requestor, who will be permitted to place the order.
E. Credit Card Purchases
1. The VSO has a VISA credit card account for the purposes of expediting small purchases in the
most effective and efficient method. Use of the VISA credit card will be made in accordance with
purchasing policies and procedures.
F. Conflict of Interest
1. Fla. Stat. Ch. § 112, prohibits public officers and employees from conducting business with their
agency, and also, prohibits employment or business arrangements with companies that do
business with their agency. Although the Statutes allow some exceptions to this rule, the VSO
does not.
a. No employee of the VSO may directly or indirectly carry out any procurement from an entity
in which the employee, their spouse or child has a material interest or is an officer partner,
director or proprietor.
b. No employee of the VSO may have an employment or contractual relationship with any
business entity or agency that does business with this Office or is regulated by this Office.
c. No employee of the VSO may have any employment of contractual relationship with an entity
that would create a conflict of interest or prevent the full and faithful discharge of public duties
for this Office.
d. Any employee with a question about this policy or any activity should ask for clarification
through the chain of command.
G. Public Records, Request for Proposals, and Contract For Services
1. Request for proposals and Contacts for Services will include the following statement in large and
boldface font:
Chapter 119, Florida Statutes, all proposals and contracts are deemed a public record and
opened to public scrutiny as provided in said statute. Contractors are to keep and maintain
public records as per State of Florida, Generals Records Schedules. Upon request from the
public agency’s records custodian, contractor shall provide the public agency with a copy
of the requested records or allow the records to be inspected or copied within a reasonable
time at a cost that does not exceed the cost provided in this chapter or as otherwise
provided by law. Contractor must ensure that public records that are exempt or confidential

and exempt from public records disclosure requirements are not disclosed except as
authorized by law for the duration of the contract term and following completion of the
contract. The contractor will keep and maintains public records upon completion of the
contract, the contractor shall meet all applicable requirements for retaining public records.
All records stored electronically must be provided to the public agency, upon request from
the public agency’s custodian of public records, in a format that is compatible with the
information technology systems of the public agency. A contractor who fails to provide the
public records to the public agency within a reasonable time may be subject to penalties
under F.S. 119.10.
If the Contractor receives any Public Records Requests involving the Volusia Sheriff’s
Office, contractor must contact the Volusia Sheriff’s Office Custodian of Public Records at
[email protected].

OFFICE

GO-021-01 01/05/2021 01/05/2021
Title
CLASSIFICATION AND DELINEATION OF DUTIES
I. PURPOSE
The purpose of this general order is to establish and maintain a system of classification of jobs. Job
classification/delineation of duties and responsibilities provide methods for determining and creating job task
analysis within the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
Every position within the VSO will be staffed based on job descriptions, minimum acceptable performance
standards, qualifications and compensations packages. The Human Resources Director or designee, will
maintain such information for each position within the organization and will be available for distribution to
interested Volusia Sheriff Office employees or applicants. Modifications to any factor defining a position must
be approved by the appropriate Division Chief and Human Resources Director according to general order
guidelines.
III. DEFINITIONS
Classification Plan – The Classification Plan provides a systematic arrangement and inventory of the
positions within the VSO. The plan groups the various positions into understandable classifications indicative
of the range of duties, responsibilities and level of work performed, including appropriate classification titles
and the proper allocation of each position to its proper classification.
Job Description – An official written statement setting forth the duties and responsibilities of a job, and the
skills, knowledge, and abilities necessary to perform it.
Position Control – Position Control refers to the system in which the VSO keeps track of the position within
the organization. This creates a framework of positions for all the jobs within the VSO without regard to
whether there is an incumbent for a specific job or not. Position control is also used to track funding sources
for each position, as well as tracking all of the current employees, and maintain data for different types of
reports.
Position – A definable set of tasks and responsibilities which have been determined to require the efforts of
a single employee with specific minimum qualifications in a specific location within the organizational
structure and for which there is a stated compensation package.
Position Action – Any administrative action which will affect one or more positions. This includes, but is not
limited to, creation or elimination of a position, change in position pay grade, change of position title, transfer
of a position to another agency component or changes in funding source.
Requesting Authority – An individual possessing the authority to initiate a position action. Generally, the
requesting authority will be the Division Chiefs for positions within their Division; and the Sheriff or Chief
Deputy for positions moving between divisions.
Position Control Form – The Position Control form is used to document the approved changes to a position.

IV. POLICY AND PROCEDURE
A. THE CLASSIFICATION PLAN
1. Uses of the Plan:
• Determine qualifications, prepare examination announcements and examination content;
• Determine salaries to be paid for the various classifications of work;
• Determine lines of promotion;
• Provide an understandable and uniform terminology of jobs;
B. CONTENT OF THE PLAN
1. The content of the plan shall consist of:
a. A grouping of positions into classifications on the basis of approximately equal difficulty and
responsibility that require the same general qualifications and can be equitability
compensated within the same pay grade.
b. A classification title, indicative of the work of the classification, to be used on all personnel,
accounting, budget and related official records. No person shall be appointed to a position
under a title not contained in the Classification Plan.
c. Written job descriptions based on an analysis for each classification and each assignment
within the classification containing the characteristics of the classification and examples of
duties performed by members in the classification, qualifications of the classification setting
forth the necessary knowledge, skills and abilities required to satisfactorily perform the
essential job functions of the position and the experience and training needed for recruiting
to the classification. New and revised job descriptions shall be developed through periodic
pay and classification studies and shall be based on job analysis. Human Resources
maintains job descriptions covering each agency job, which are available to all personnel.
When a new employee is hired, they are given a copy of the current job description for the
hired position. A written task analysis of every class of employee in the agency will be
maintained on file and includes:
(1) The work behavior (duties, responsibilities, functions and tasks);
(2) The frequency with which the work behavior occurs;
(3) The criticality of the job-related skills, knowledge and abilities;
(4) The job-related knowledge, skills, and abilities needed to perform the work behaviors
effectively;
(5) Physical Requirements to include ADA information.
C. PROCESS
1. The Sheriff shall determine which positions fall under the classified and unclassified service.
2. The plan shall be prepared by the Human Resources Director with such assistance as necessary
and shall be presented to the Sheriff for approval.
3. The addition of new classifications or deletion of existing classifications shall be accomplished in
the same manner as the original adoption of the plan.
4. The Human Resources Director shall be charged with the responsibility of maintaining the
Classification Plan in accordance with directions from the Sheriff, based upon the following
procedures:
a. The Classification Plan will be reviewed annually and revised, if necessary.
b. On the basis of studies made and submitted to the Sheriff for new or proposed positions and
on the resulting recommendations, the new or proposed position will be placed in the proper
classification reflecting the duties and responsibilities of the work.
c. On the basis of studies made and submitted to the Sheriff for permanent changes in the duties
and responsibilities of existing positions and on the resulting recommendations, existing

positions will be placed in the proper classification reflecting the duties and responsibilities of
the work.
d. Members affected by position reclassifications may be given reasonable opportunity to be
heard by the Division Chief and the Human Resources Director. The Sheriff has the final
authority to approve or disapprove any proposed changes.
5. JOB DESCRIPTION MAINTENANCE
a. The Human Resources Section is responsible for completing a documented review of job
descriptions of all employees every four (4) years, at a minimum.
D. RULES
1. Positions shall not be allocated to a classification not approved as part of the Classification Plan.
2. No action shall be taken to fill any position until it has been classified in accordance with the
Classification Plan.
3. A position numbering system which will identify each individual position shall be prescribed.
4. If a new job classification revision or position reclassification is requested, the Division Chief shall
follow the guidelines relating to reclassification.
5. A specialized assignment within a given position classification will be reviewed annually, if
necessary by the appropriate Division Chief in which the assignment exists to determine if such
assignment should be continued. Such reviews will include a listing of specialized assignments, a
statement of purpose for each listed assignment and the evaluation of the initial problem or
condition that required the implementation of the specialized assignment.
6. All transactions affecting members and positions will be submitted for review and approval.
7. The Sheriff or designee may reassign a classified or unclassified position to any organizational
area within the agency.
• 21.2.1
• Position Control Form

OFFICE

GO-022-01 01/05/2021 03/12/2021
Title
COMPENSATION
I. PURPOSE
The purpose of this general order is to describe the Volusia Sheriff’s Office (VSO) salary program and provide
for the annual review of that program.
The system provides and assures that all personnel actions shall be on the basis of relative knowledge, skill
and abilities.
II. DISCUSSION
The VSO is intended to provide all employees with fair and equitable pay and provide a uniform system of
payment.
III. POLICY
It shall be the policy of the VSO to act within the rules and regulations of the VSO general orders, the collective
bargaining agreement, and the Fair Labor Standards Act. It shall further be the policy of the VSO to provide
for an annually reviewed, fair and equitable system to award raises, if funds are available.
IV. PROCEDURE
A. EMPLOYEE RATE
1. An employee, when first appointed, shall be paid at the minimum rate for the class to which
appointed.
2. The Sheriff may authorize a starting salary above the minimum when a prospective appointee
possesses qualifications in excess of the minimum qualifications. Also, in cases where intense
recruitment has failed to attract qualified applicants willing to accept minimum salary.
3. VSO employees may receive a one-time annual increase for all employees when funds are
available with the Sheriff’s approval.
4. The compensation plan is reviewed annually based on information gathered from a wage and
salary survey in which a sampling of agency classes is compared with similar classifications in
surrounding counties.
5. Salary differentials between ranks and within ranks are listed annually in the VSO Compensation
Manual.
6. Compensation for employees covered by the collective bargaining agreement follows the step pay
plan described in Article 21 Wages of the agreement.
B. OVERTIME PAY OR COMPENSATORY TIME

1. Overtime pay shall be given to eligible employees in accordance with the Fair Labor Standards
Act. Compensatory time shall not be granted unless express written permission is given by the
Sheriff.
2. Hours worked during a work period shall include all time an employee is required to be on duty on
the employer's premises or at a prescribed workplace.
3. Employees in the non-exempt class are eligible to receive overtime pay for time worked in excess
of regularly scheduled work hours during a work period.
4. Interpretation of work periods and eligible classes described by the Fair Labor Standards Act rests
with the Human Resources Director and employment attorney.
5. The following VSO positions are exempt from the provisions of the Fair Labor Standards Act:
• The Sheriff
• Chief Deputy
• Division Chiefs
• Captains
• Lieutenants
• General Counsel
• Directors
• Program Managers
• Public Information Officer
• Records Supervisor
• Administrative Coordinator II
• Administrative Coordinator I
6. All personnel falling under the provisions of the Fair Labor Standards Act shall be compensated
at a rate not less than one and one-half times their regular pay or hours for which overtime
compensation is required.
7. Except for sworn personnel, all non-exempt VSO personnel will be eligible for overtime pay for
any hours worked in excess of forty (40) hours compensable time in a seven-day work week.
8. Regarding all sworn non-exempt personnel only hours worked in excess of the regular eighty (80)
hour, fourteen (14) day work period shall be compensated at the rate of time and one-half of the
employee’s regular straight-time rate.
9. VSO Deputies shall only work a maximum of seven (7) consecutive days and no more than
eighteen (18) consecutive hours or eighteen (18) hours in a twenty-four (24) hour period. Deputies
must have at least eight hours off prior to reporting to regular assigned duty. Each twenty-four (24)
hour period shall begin at midnight (24:00). For the purpose of this section, it shall be considered
a workday when five (5) or more hours have been worked.
a. The above procedures may be waived during any disaster, special event, major investigation,
or with authorization by a Captain or above, on an individual case-by-case basis.
10. Personal Leave is considered Productive and hours worked for the purposes of overtime, if the
employee had requested the leave at least fourteen (14) days in advance of the date(s) of the
leave. The leave request must be made in the ADG computer system, if available. If the ADG
computer system is not available, the employee will submit the leave request by VSO email to
their supervisor with the email copied (cc) to the Human Resources Section email,
[email protected].
a. For employees covered by the collective bargaining agreement, IUPA Pool Time is
considered Productive and hours worked for the purposes of overtime.
b. Any intentional misuse or attempted misuse of this section will be considered Veracity
offenses as described in GO-026-02 Standards of Conduct, section IV. D. 8., subsections a.
Untruthfulness and d. Falsification of Official Documents.

11. Employees who work overtime shall indicate the number of hours worked each day utilizing the
agency’s electronic timekeeping system. This system will be utilized by supervisors for the
monitoring of overtime.
12. Travel time to schools, seminars, training sessions or when required by the VSO or during the
course of regular working hours shall be compensated similar to any other assigned duty. This
applies only when employees travel during their normal working hours.
13. Compensable time for schools shall include only those hours spent in class or under instruction.
In no case shall study time be considered compensable time.
14. Volunteer duties are allowed under the Fair Labor Standards Act only if the services performed
"are not the same type of services which the individual is employed to perform for such public
agency".
15. Off-duty non-exempt VSO personnel shall be compensated a minimum of two (2) hours overtime
for call-outs and a minimum of three (3) hours for subpoenaed court appearances.
a. Witness fees received in connection with subpoenaed appearances shall be endorsed by the
employee and turned over to the Finance Unit.
16. In compliance with the Fair Labor Standards Act, off-duty arrests and other law enforcement
activities, including "all pre-shift and post-shift activities which are an integral part of the
employee's principal activity or which are closely related to the performance of the principal
activity", will be compensated as for any other duty.
17. Overtime compensation shall be computed to the closest one-quarter of an hour.
C. SPECIAL ASSIGNMENT PAY
1. Special assignment pay follows the collective bargaining agreement for those special assignments
listed in the agreement for employees covered by the agreement. The Sheriff may grant special
assignment pay for personnel in special assignments not listed in the agreement, and the Sheriff
will govern the amount of special assignment pay, if any.
D. ELECTRONIC TIMEKEEPING
1. VSO utilizes an automated timekeeping system, for scheduling time and attendance information
and leave requests. The timekeeping system is used as the basis for preparing payroll and issuing
paychecks. Therefore, timely and accurate management of the system is essential.
2. Employees shall use the timekeeping system to record exceptions to their normal worked time.
They are responsible for tracking the duration of exceptions to their work schedule to ensure
accurate time management.
3. Leave requests shall be made in accordance with general order GO-022-02 Benefits and Leave.
4. All employees shall approve their timecard no later than 09:00 hours on the Monday of the new
pay period.
5. All supervisors shall complete and approve their respective employees’ timecards no later than
10:00 hours that same Monday.
6. Any questions or concerns shall be brought to the supervisor’s attention as soon as possible;
supervisors should bring extenuating circumstances to the attention of payroll in VSO Human
Resources Section for assistance.
7. No manual check exception for a current pay period which has been signed off by an employee
and their supervisor will be for the same pay period. Any exception must be approved by the Sheriff
and or the Human Resource Director.
• 22.1.1
• 46.2.7
VI. REFERENCES

• Collective Bargaining Agreement

•
OFFICE

GO-022-02 01/05/2021 11/01/2021
Title
BENEFITS AND LEAVE
I. PURPOSE
The purpose of this general order is to describe benefits available to Volusia Sheriff's Office (VSO)
employees.
II. DISCUSSION
The maintenance of a stable, healthy, secure, happy and highly motivated workforce directly benefits the
VSO and the public that it serves.
Benefits and leave are provided to VSO employees to improve personal efficiency, effectiveness and morale.
III. POLICY
It is the policy of the VSO to promote measures directed toward more sanitary, safe, healthful, productive
and effective working conditions and to comply with the rules and regulations as set forth within this general
order.
The Human Resources Director shall annually recommend to the Sheriff for inclusion in the budget any
necessary changes in the VSO group benefit plans to keep them current with changing economic conditions
and costs of health care to maintain them on a comparable competitive basis with plans offered by other
employers. Benefits set forth herein are intended to reflect initial benefits, but are subject to change and are
not intended to create a right to any specific benefit.
IV. PROCEDURE
A. PERSONAL LEAVE -NON-EXEMPT (HOURLY) AND EXEMPT (SALARY)
1. Personal Leave are hours accrued bi-weekly based on the years of service with the VSO.
2. The following Personal Leave is available to all full time VSO personnel:
YEARS OF SERVICE HOURS PER PAY PERIOD HOURS PER YEAR

(BI-WEEKLY)
0-7 8.62 224
8-13 9.53 248
14-19 10.77 280
20+ 11.68 304

3. New Hire employees may use up to 24 hours accrued personal leave for absences during the first
six (6) months of employment and an additional 72 hours the next six (6) months, not to exceed a
total of 96 hours the first year.
4. The remaining personal leave may be used after the completion of the first 12 months of
satisfactory employment with supervisory approval.
5. Personal Leave is considered Productive and hours worked for the purposes of overtime, if the
employee had requested the leave at least fourteen (14) days in advance of the date(s) of the
leave. The leave request must be made in the ADG computer system, if available. If the ADG
computer system is not available, the employee will submit the leave request by VSO email to
their supervisor with the email copied (cc) to the Human Resources Section email,
[email protected].
a. IUPA Pool Time is considered Productive and hours worked for the purposes of overtime.
b. Any intentional misuse or attempted misuse of this section will be considered Veracity
offenses as described in GO-026-02 Standards of Conduct, section IV. D. 8., subsections a.
Untruthfulness and d. Falsification of Official Documents.
6. If an hourly employee is ordered into work, the hours worked will be paid at the employee’s
overtime rate.
7. Employees must maintain a balance of 80 hours of personal leave after the first year of service.
8. For hourly employees, Personal Leave can be used in 15 minute increments.
9. Personal leave shall not accrue while an employee is in a non-pay status; accruals resume on the
first pay period following reinstatement to pay status.
10. Part time employees with benefits accrue at a prorated rate based on the number of hours worked
(e.g.20 hours worked 1/2 accrual of full time employee).
11. Leave requests shall be submitted using the electronic timekeeping system.
12. Eligible Uses of Personal Leave:
a. Vacation;
b. Absences for the transaction of personal business which cannot be conducted during off duty
hours;
c. Absences from work not covered by another type of leave provision;
d. Absence from work due to illness or injury of the employee;
e. Leave not covered under the Bereavement Leave Policy;
f. Uncovered portions of Disability Leave;
g. Family and Medical Leave Act;
h. Uncovered portions of Military Leave.
13. No allowance for advance leave or in anticipation of future leave credit shall be granted. Personal
leave may be denied based on leave usage, attendance record, or the District/Section's work
demand.
14. RESTRICTIONS ON USE OF PERSONAL LEAVE
a. Employees may not work off-duty assignments or other jobs while claiming unscheduled
personal leave benefits.
b. Subject to the discretion of the Sheriff or designee the use of personal leave may be limited
to less than, and in any event shall not exceed, thirty (30) days in a twelve (12) month period,
unless prior approval is granted by the appropriate Division Chief. The twelve (12) month
period runs on a calendar year, i.e., January 1 through December 31. For purposes of this
restriction, personal leave does not include time off for medical issues such as illness or
doctor's appointments.
c. EXTENSION OF SERVICE

(1) Personal leave benefits shall not be used by an employee separating from service for
purposes of extending the date of employment beyond the date that such employee
ceases to actually perform the duties of the position that they occupy.
15. PAYMENT OF PERSONAL LEAVE UPON SEPARATION FROM EMPLOYMENT
a. Employees may be eligible for payment of their unused personal leave upon separation from
employment under the following conditions:
(1) An employee has completed one year of continuous satisfactory service following their
original date of employment.
(2) An employee submits a written resignation no fewer than 14 calendar days prior to the
effective date of separation.
(3) The employee is separated in good standing. Good standing shall include, but is not
limited to, returning all issued property and working their scheduled shift through the
resignation period.
(4) If an employee who did not work through their 14 day resignation period and has special
circumstances on why they did not work, the Sheriff will make a decision whether to
approve payout of leave.
(5) An employee who separates and is not in good standing will receive no more than 20
percent of their accrued personal leave not to exceed 224 hours.
(6) Payment shall be based on the following schedule:
(a) Less than one year of continuous service with VSO-Zero (0%) percent.
(b) One or more continuous years of service with VSO-100 (100%) percent of unused
balance not to exceed:
MAXIMUM HOURS YEARS OF SERVICE

824 1ST month of 2ND year to 7 years
1,064 1st month of 8th year to 13 years
1,088 1st month of 13th year to 19 years
1,120 1st month of 20th+
(c) In the event of the employee's death, their designated beneficiary shall receive
100 percent of the accrued leave up to but not exceeding the maximum number
of hours set forth in the schedule above.
(d) Any employee covered by this policy who is reinstated, rehired, or re-employed
shall not receive any additional personal leave payout in excess of a 1,120 hours
lifetime maximum.
(e) Leave payout for appointed Executive Command Staff shall be at the discretion
of the Sheriff.
B. HOLIDAY LEAVE
1. The following days are designated as official holidays for VSO employees:
• New Year's Day - January 1;
• Dr. Martin Luther King's Birthday - Third Monday in January;
• Good Friday - March or April;
• Memorial Day - Last Monday in May;
• Independence Day - July 4;
• Labor Day - First Monday in September;
• Veterans Day – November 11;

• Thanksgiving Day - Fourth Thursday in November;
• Friday following Thanksgiving Day;
• Christmas Day - December 25;
2. ADDITIONAL HOLIDAYS
a. Other days as determined by the Sheriff.
3. HOLIDAY PAY
a. For holiday pay purposes, a holiday is a paid day off irrespective of scheduled work hours.
Employees shall receive holiday pay for all scheduled hours which would have been worked
if not for the holiday.
4. HOLIDAYS FALLING ON SATURDAY OR SUNDAY
a. Whenever a holiday falls on Sunday, the following Monday shall be observed as a holiday.
When a holiday falls on Saturday, the preceding Friday shall be observed as a holiday.
5. WORK ON HOLIDAYS
a. All employees not required to remain on duty to perform essential services shall be excused
from all duty on designated holidays and shall receive holiday pay. In addition to the amount
to which they are entitled as holiday pay, eligible employees who are required to be on duty
on a designated holiday shall be paid at straight time for the hours worked on the holiday. To
the extent that such hours exceed the regularly scheduled work hours for that pay period the
employees shall be paid at overtime rates for the exceeded hours.
6. HOLIDAYS OCCURRING DURING PERSONAL LEAVE
a. Holidays which occur during personal leave shall not be charged against personal leave.
7. PART-TIME EMPLOYEES
a. Part-time employees shall be paid straight time for holidays on a pro rata basis in the same
proportion as their biweekly scheduled hours are to a full biweekly pay period for their
classification.
8. TEMPORARY, SEASONAL, AND INTERMITTENT EMPLOYEES
a. Temporary, seasonal, and intermittent employees shall not be paid for holidays.
C. BEREAVEMENT LEAVE
1. In the event of the death of certain members of the immediate family, an employee shall be granted
forty (40) consecutive hours off with pay. These hours off shall not be charged to personal leave.
For the purpose of this section, the term "immediate family" shall be limited to the spouse, child,
step-child, parent, brother, sister, father-in-law, mother-in-law, grandfather, grandmother and
grandchildren. In circumstances of extreme hardship, the Sheriff or designee may grant additional
days off with pay.
a. Spouse or child – A maximum of eighty (80) hours of leave may be granted to an employee
in the event of death of their spouse or child.
b. Additional time – If more time is required than granted under the subsection above, the
additional time may be charged to personal leave, or leave without pay with the approval of
the Sheriff or designee.
2. Part time eligible employees shall be paid straight time for bereavement on a prorated basis in the
same proportion as their biweekly scheduled hours.
D. ADMINISTRATIVE LEAVE
1. Administrative Leave is leave with pay that is granted in accordance with general orders. Examples
may be placing an employee who has been involved in a traumatic critical incident or a Deputy
who has taken action resulting in great/serious bodily harm or death on administrative leave.
E. CIVIL LEAVE
1. Civil Leave is time off without loss of pay when performing jury duty.

a. If the matter is private and does not directly relate to VSO matters, the Supervisor shall
arrange personal leave time for the employee to appear.
b. Any verbal requests for an employee to appear in court that are not accompanied by a
subpoena must be reviewed on a case-by-case basis. Any employee receiving such a request
will immediately notify their Division Chief through the chain of command.
c. If required to appear on a day off, subpoenas must be sent to payroll.
F. EDUCATIONAL LEAVE
1. The Sheriff may grant educational leave with full or partial pay for the purpose of taking courses
directly related to their work (see general order GO-033-01 Training Programs).
G. EDUCATIONAL BENEFITS
1. The VSO provides all sworn personnel with required, mandatory training courses, and may require
selected career development training courses for sworn and civilian during working hours. The
VSO provides the training necessary for employees to accomplish the job function and encourages
higher education.
2. The VSO will provide all fees, books and materials needed when an employee is required to attend
training programs.
3. The VSO will provide for housing, mileage, meals and transportation to employees attending
required training programs when conducted outside the VSO service area.
4. Partial tuition reimbursement for college degrees and job related courses is available to all VSO
employees that have completed their initial probationary period of one (1) year preceding the start
of the classes.
a. Application must be made in advance through the Human Resources Section. The Sheriff
reserves the right to determine which courses are job related and reimbursements may be
limited based on the number of other employees taking advantage of this program or available
funding.
H. LEAVE REQUESTS (TIMEKEEPING SYSTEM)
1. Leave requests with the exception of FMLA and Unpaid leave, shall be submitted using the
electronic timekeeping system. When an employee requests leave through this application, it will
send the supervisor and employee an email stating that a request has been made.
2. Annual leave requests require the following level of supervisory approval based on the number of
leave hours requested:
a. 24 hours or less: Requires approval by the employee's immediate supervisor. When a
supervisor receives request, they will approve/disapprove the request; if the request is for
immediate leave, it will be handled verbally and then entered into the timekeeping system.
Verbal requests are only accepted if the situation is an emergency.
b. 24+ - 80 hours: Requires approval by the employee's District Commander (Captain/Civilian
Director level). When a supervisor receives a request in excess of 24 hours, the immediate
supervisor shall forward the email request via their chain-of-command to the District
Commander. A reply email approving or denying the leave request shall be returned to the
immediate supervisor for action in the timekeeping system.
c. 80+ - 120 hours: Requires approval by the respective Division Chief. When a supervisor
receives a request in excess of 80 hours, the immediate supervisor shall forward the email
request via their chain-of-command to their Division Chief. A reply email approving or denying
the leave request shall be returned to the immediate supervisor for action in timekeeping
system.
d. Over 120 hours: Requires approval by the Chief Deputy. When a supervisor receives a
request in excess of 120 hours, the immediate supervisor shall forward the email request
generated by the timekeeping system via their chain-of-command to the Chief Deputy. A reply
email approving or denying the leave request shall be returned to the immediate supervisor
for action in the timekeeping system.
e. An employee who has requested leave and has 80 hours or less in their leave bank shall
submit their request in writing to their Division Chief.

I. FAMILY MEDICAL LEAVE ACT (FMLA)
1. The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave
for specified family and medical reasons with continuation of group health insurance coverage
under the same terms and conditions as if the employee had not taken leave.
2. ELIGIBLE EMPLOYEES
a. Only eligible employees are entitled to take FMLA leave. An eligible employee is one who:
(1) Has worked for the VSO for at least twelve (12) months;
(2) Has at least twelve hundred and fifty (1,250) hours of service for the employer during
the twelve (12) month period immediately preceding the leave.
3. LEAVE ENTITLEMENT
a. Reasons for FMLA requests include:
• the birth of a child and to care for the newborn child within one year of birth;
• the placement with the employee of a child for adoption or foster care and to care for
the newly placed child within one year of placement;
• to care for the employee's spouse, child, or parent who has a serious health condition;
• a serious health condition that makes the employee unable to perform the essential
functions of their job;
• any qualifying exigency arising out of the fact that the employee's spouse, son,
daughter, or parent is a covered military member on "covered active duty;" or
• Twenty-six workweeks of leave during a single twelve (12)-month period to care for a
covered service member with a serious injury or illness if the eligible employee is the
service member's spouse, son, daughter, parent, or next of kin (military caregiver
leave).
4. FMLA provides eligible employees up to twelve (12) workweeks of unpaid leave a year, and
requires group health benefits to be maintained during the leave as if employees continued to work
instead of taking leave. Employees are also entitled to return to their same or an equivalent job at
the end of their FMLA leave.
5. The FMLA also provides certain military family leave entitlements. Eligible employees may take
FMLA leave for specified reasons related to certain military deployments of their family members.
Additionally, they may take up to twenty-six (26) weeks of FMLA leave in a single 12-month period
to care for a covered service member with a serious injury or illness.
6. The FMLA only requires unpaid leave. Personal leave will be applied in conjunction with unpaid
family medical leave (FML), once the personal leave is exhausted FML will be unpaid.
7. When it is medically necessary, employees may take FMLA leave intermittently - taking leave in
separate blocks of time for a single qualifying reason - or on a reduced leave schedule - reducing
the employee's usual weekly or daily work schedule. When leave is needed for planned medical
treatment, the employee must make a reasonable effort to schedule treatment so as not to unduly
disrupt the employer's operation.
8. Leave to care for or bond with a newborn child or for a newly placed adopted or foster child may
only be taken intermittently with the employer's approval and must conclude within twelve (12)
months after the birth or placement.
9. Employees needing intermittent/reduced schedule leave for foreseeable medical treatments must
work with their supervisor to schedule the leave so as not disrupt the employer's operations,
subject to the approval of the employee's health care provider. In such cases, the employer may
transfer the employee temporarily to an alternative job with equivalent pay and benefits that
accommodate recurring periods of leave better than the employee's regular job.
10. An employee who goes on unpaid family leave continues to be responsible for paying dependent
health care premiums and non-health group insurance premiums (i.e. dental insurance, vision
insurance, etc.).
11. If the leave is due to a serious health condition or illness of the employee, they must provide a
fitness for duty (FFD) statement from their attending physician before returning to work. The
physician will utilize a copy of the job description to determine FFD.

12. An employee will not accrue any seniority or employment benefits during any period of unpaid
leave.
13. If the employee does not return to work following Family Medical Leave without pay (for a non-
health related reason), the employee is responsible for reimbursing the group health premiums
paid on their behalf during the leave.
14. If the employee does not return to work because of the continuation, recurrence or onset of a
serious health condition, either their own or that of a family member or because of other
circumstances beyond the employee's control, the employee is not responsible for reimbursing
the group health insurance premiums paid on their behalf.
15. Employees who take Family Medical Leave will be entitled to return to their positions or equivalent
positions with equivalent benefits, pay and other terms and conditions of employment, if cleared
by attending physician and employee meets the respective position's ADA qualifications.
16. DEFINITION OF SERIOUS HEALTH CONDITION
a. The most common serious health conditions that qualify for FMLA leave are:
• Conditions requiring an overnight stay in a hospital or other medical care facility;
• Conditions that incapacitate you or your family member (for example, unable to work or
attend school) for more than three consecutive days and have ongoing medical
treatment (either multiple appointments with a health care provider, or a single
appointment and follow-up care such as prescription medication);
• Chronic conditions that cause occasional periods when you or your family member are
incapacitated and require treatment by a health care provider at least twice a year; and
• Pregnancy (including prenatal medical appointments, incapacity due to morning
sickness, and medically required bed rest).
J. SHORT TERM DISABILITY (STD) AND LONG TERM DISABILITY (LTD)
1. Short-term disability (STD) benefits are benefits offered through the VSO at the employee's
expense. When an employee has elected this benefit STD may work in conjunction with FMLA
unpaid leave when an employee has a disability caused by accidental injury, sickness, (not work
related) or pregnancy.
a. There is a fifteen (15) day waiting period from the occurrence of the disability and the start of
benefits.
b. All Personal Leave must be exhausted prior to utilizing STD.
2. Long-term disability (LTD) benefits are available for employees after a six months waiting period
(once STD is exhausted or six (6) months).
a. Eligibility for STD and LTD is for an employee regularly working at least 20 hours each week
and is effective on the date you become a member.
b. A temporary employee or a seasonal employee, leased employee, an independent contractor
or a full time member of the armed forces of any country are not eligible for STD or LTD.
3. Purpose is to supply supplemental income when a disability prevents you from performing with
reasonable continuity the material duties of your own occupation.
K. WORKERS COMPENSATION (ON THE JOB INJURY)
1. VSO employees absent from duty due to illness or injuries covered by the Florida Worker's
Compensation Law may elect to use personal leave to supplement the 66 2/3% statutory
compensation.
2. Employees injured on the job are required to immediately notify their supervisor describing the
circumstances and events leading to the injury. The supervisor shall complete the First Report of
Injury or Illness form and BlueTeam entry.
a. A First Report of Injury or Illness form must be completed and emailed to the Notice of
Injury mailbox ([email protected]) the date of the injury’s occurrence. The form
is found on the VSO intranet’s agency forms webpage, and is a State of Florida form.
b. The completed and signed First Report Of Injury or Illness form shall be included in the
BlueTeam Notice of Injury Report.

3. Personnel injured on the job shall make themselves available by phone during business hours to
the extent their injuries permit.
4. Unless specifically authorized by the Sheriff or designee, all take home vehicle privileges will be
suspended until such time that the employee is medically cleared to return to full-duty status.
5. The supervisor shall complete a Notice of Injury Report in BlueTeam.
6. These reports will be forwarded to the VSO Human Resource Risk Specialist in BlueTeam by the
Executive Officer, or other designee appointed by the Chief Deputy for appropriate distribution.
Copies of all reports will also be forwarded, as appropriate, to the Division Chief, the General
Counsel, and the Sheriff, by the Human Resources Director or designee.
7. When an employee is severely injured or killed while on duty, the Supervisor will follow guidelines
set in general order GO-022-15 Line of Duty Deaths . The Watch Commander shall notify the
Sheriff, Chief Deputy, Division Chief, Human Resources Director, and the VSO Chaplain
immediately.
a. In the event of an employee death, the immediate supervisor of the employee will be
appointed liaison and shall assist the deceased member's family in such services as providing
benefits information and support services available to the family.
8. When a VSO employee is absent from duty due to illness or injury covered by the Florida Workers’
Compensation Law, the employee's immediate supervisor shall act as liaison and contact the
employee on a weekly basis to ensure that the employee is updated on VSO policy and events.
a. The Supervisor will work together with the VSO Human Resource Risk Specialist to ensure
all compliance documentation is completed timely.
b. The Human Resource Risk Specialist will act as a link between the disabled employee and
the VSO and shall submit a written report weekly to the Chief Deputy on the employee's
progress, needs, or inequitable treatment.
9. Workers Compensation will be taken in conjunction with FMLA.
L. LIGHT DUTY FOR OFF THE JOB INJURIES/CONDITIONS
1. Light Duty for Off the Job Injuries or extenuating condition may be offered if a job is available.
When an employee is restricted from performing their job due to an injury outside of work or other
extenuating circumstances, there may be a possibility for that employee to work in a light duty
capacity if there is a job or job task available.
2. At no time will work be created or taken away from another employee's job to accommodate the
employee. Meaning, a bona fide job or job tasks need to be available for an employee who is on
restrictions due to an outside injury or extenuating circumstance to work in a light duty status.
3. Light Duty for off the job injuries is available for up to a maximum of forty-five (45) calendar days.
4. The employee will need to complete a physician certification form showing what specifically they
can and cannot do and return the form to the Human Resources section. If the medical paperwork
is not completed in a timely manner, this will delay the employee from starting the light duty
assignment and personal leave will need to be taken until the proper paperwork has been received.
5. The Human Resource Director will discuss the light duty assignment with the appropriate Division
Chief to identify if there is work available to accommodate the light duty restrictions.
a. If the restrictions are too severe and will put the employee and others in an unsafe scenario,
the Sheriff or designee may deny the light duty status.
6. For the employee to return to full duty status the Human Resource designee must receive a
medical certification returning the employee to full duty status with or without a reasonable
accommodation.
M. LEAVE WITHOUT PAY
1. A leave of absence without pay may be granted to an employee for necessary absence when all
personal leave has been exhausted. Normally, a leave of absence without pay will be utilized in
situations involving personal or family illness, or where the absence of the employee will be of
potential future benefit to the VSO as well as to the employee personally. In exceptional situations,
an employee may be allowed a leave of absence without pay for other than illness if a benefit may

accrue to the VSO from granting such leave. Under no circumstances may a leave of absence
without pay be granted to allow an employee a trial period for another job. The Sheriff or designee
may grant a leave of absence without pay for a period not to exceed six months.
2. Employees who have completed their initial probationary period shall be eligible to be considered
for a leave of absence without pay. Approval of a leave of absence and the duration of such leave
may be determined by giving due consideration to length of service, quality of performance,
interests of the VSO service, reason for the leave, and any other circumstances deemed
appropriate.
3. A member who has exhausted all accrued leave may request continuance in a leave of absence
without pay status via the Leave of Absence Without Pay Request Form to their chain of command.
Continuance in a leave of absence without pay status, other than Family and Medical Leave Act,
must be approved by the Sheriff or designee.
4. Requests for leave of absence without pay shall be completed prior to the need for leave and
forwarded through the chain of command for the Sheriff or designee’s approval. In emergency
situations, the completed Leave of Absence Without Pay Form shall be processed as soon as
possible and forwarded through the chain of command for the Sheriff or designee’s approval. The
Leave of Absence Without Pay Request Form must include:
• The purpose for which the leave is requested;
• Documentation must be attached to support the reason for the leave (via fax to (386)943-
7067 to the Human Resources Section);
• The anticipated start date and end date the employee will be away.
5. Leave of absence without pay. A leave of absence without pay may be granted initially for a period
not to exceed six (6) months. An employee granted a leave of absence shall be allowed to return
at the end of the period of leave to the same position or to another position in the same class. The
employee will not accrue any leave or benefits while out on unpaid leave and will be responsible
for all premium payments for any Health or Supplemental benefits. The premiums need to be paid
monthly to ensure continuation of Health or Supplemental benefits.
6. Anniversary date. The anniversary date of an employee on leave of absence without pay shall be
adjusted in such manner that the time off on leave shall not be credited as service time for the
purpose of employment preference. The anniversary date may be adjusted for pay purposes, if
appropriate.
7. After an initial leave of absence without pay of up to six (6) months, a leave of absence may be
extended for an additional period of ninety (90) days with the approval of the Sheriff or designee.
Under unusual circumstances a leave of absence may be extended for an additional second period
of up to ninety (90) days with the approval of the Sheriff or designee. The total amount of time
absent while on a leave of absence and any extensions shall not exceed twelve (12) months unless
a longer period is required under applicable law. An employee granted a leave of absence without
pay shall be allowed to return at the end of the period of leave to the same position or to another
position in the same class.
8. An employee shall return from a leave of absence without pay to the same salary rate as they held
at the effective date of the leave of absence. If a general salary increase has been granted during
the period of the leave of absence, the employee shall have their salary rate adjusted upward by
the percentage amount of such general salary increase.
9. Retirement credit for the period of the leave of absence without pay may be allowed, if provided
for in the plan in operation, provided the employee pays their share of the retirement plan
contributions.
10. Insurance – Membership may be maintained in the VSO-sponsored group insurance plans
provided the employee pays the employee's share of the VSO group insurance premiums.
11. An employee on leave of absence without pay shall not earn personal leave benefits or pay for
holidays while on leave.
12. Failure to return from leave of absence. Failure of an employee to return to duty upon the expiration
of the leave of absence without pay shall be interpreted as a voluntary resignation.
13. Service credit. A leave of absence without pay shall not be considered a break in service, but the
period of time of the leave shall not count as service time for employment preference.

N. SKILL RECOGNITION INCENTIVE: LATENT PRINTS AND TOUCH DNA
1. The VSO latent print and touch DNA enhanced-skill recognition program is limited to deputies
assigned in a patrol function and shall not apply to crime scene technicians/Detectives.
2. The purpose of the program is to provide an incentive for advanced personal skill development at
the road patrol level that constructively impacts suspect identification and the subsequent ability
to file criminal charges.
3. When such identification is made based solely on the submitted latent fingerprints or touch DNA
processed by the deputy at a crime scene, the Latent Print Examiner or respective Detective
Sergeant shall forward the supplement to the Investigative Services Section, Major Crimes
Lieutenant. The Lieutenant shall notify the detective assigned to the case and forward the packet
along with a VSO Skill Recognition Incentive form to the Chief Deputy via chain of command for
review and signature.
4. The Chief Deputy shall forward the information to the respective District Captain/Commander for
processing.
5. The deputy who developed the latent print or DNA evidence shall receive the Skill Recognition
Incentive Form from the District Captain/Commander informing the deputy that they have earned
one (1) day off with pay. The day off must be used within a twelve (12) month period from the date
indicated on the approved form; a copy of the Skill Recognition Incentive Form shall be placed in
the deputy's field file.
6. Usage of the day off may be limited according to operational needs and personnel staffing. The
day shall be granted prior to the end of the 12 months and shall be the first leave day utilized
before any other type of accrued time. If not utilized within the twelve (12) month period or upon
separation from employment, the incentive day will be forfeited and shall not be eligible for paid
leave upon separation. A copy of the form will be maintained at the District for verification and
tracking purposes.
7. For payroll purposes, the original Skill Recognition Incentive Form shall be sent to Human
Resources upon supervisory approval of the scheduled day off; a copy shall be placed in the
deputy's VSO personnel file.
O. MILITARY LEAVE
1. The VSO commends and supports its citizen soldiers who have committed themselves to serving
their country and recognizes the additional stress, personal and family sacrifices, and potential for
personal risk/peril a deployed member faces. The agency is committed to providing the highest
level of employee support to its deploying or returning members.
a. In accordance with Fla. Stat. § 115.07(2) and the Uniformed Services Employment and
Reemployment Rights Act (USERRA), a permanent employee who is a member of the
National Guard, or an organized United States military reserve unit will be allowed a maximum
of 240 hours leave of absence with pay during any fiscal year period when called (ordered)
to active duty, or for training with the armed forces and up to 240 hours at any one time when
engaged in active State duty with the Florida National Guard. The 240 hours equates to the
following number of days based on scheduled hours worked:
• 8-hour work day = maximum 30 days military leave with pay;
• 10-hour work day = maximum 24 days military leave with pay;
• 12-hour work day = maximum of 20 days military leave with pay.
b. All requests for military leave must be submitted through the employee's normal chain of
command. The Captain to which the employee is assigned shall forward the leave request to
the Chief Deputy.
c. No later than October 1st of each fiscal year, employees shall submit their Unit training
schedule to both their supervisor and the designated VSO military liaison. A copy of the
employee's official orders shall accompany all requests for military leave outside the Unit's
training schedule. If a copy of the orders is not available, the employee shall include a signed
statement describing the orders and the reason that no copy is available.

d. The Chief Deputy, or designee, will ensure that accurate documentation is kept, tracking all
use of military leave throughout the VSO and that activations exceeding 180 days follow
procedures below.
e. Any permanent employee who leaves the service of VSO to join the United States military
forces or is called to active duty for training or service shall be placed on military leave without
pay.
2. OUTBOUND PROCESS
a. Upon receipt of active orders, the member shall immediately notify their chain of command
via memorandum with a copy of their orders attached when at all possible; a copy will also
be forwarded to the VSO designated military liaison within the Human Resources Section.
b. The VSO military liaison will provide the HR Director with a copy and coordinate a pre-
deployment transition meeting with the deploying member. This will enable the agency to
answer any questions the member may have as well as provide an agency contact that may
be used in the member's absence. At a minimum, the following will be addressed:
• Next of kin or local contact information;
• Contact information during the deployment period; deployed members shall have
continued access to their respective email, and VSO social media sites;
• Turn-in of applicable agency equipment, i.e. agency weapon(s), uniform items,
ammunition, or vehicle;
• Leave and benefit information.
c. The member shall return requested uniform items to Inventory; weapons will be returned to
the Armorer at the Training Center. Should suddenness of the deployment interfere with
return of items, the member will return items to their on-duty Lieutenant/Captain.
d. If the member has an assigned vehicle, it shall be returned to the on-duty Lieutenant, or
designee. As needed, the on duty Lieutenant shall arrange transportation for the deputy.
e. The member's immediate supervisor shall be point of contact for maintaining communication
purposes.
3. IN-BOUND PROCESS
a. Return from an active duty deployment requires a period of readjustment both personally and
professionally. The agency recognizes this and encourages utilization of available resources
(i.e. EAP, Counseling, etc.).
b. A member returning from an active duty military deployment shall notify the VSO designated
military liaison as soon as they are aware of a return to work date.
c. The military liaison will schedule a post-deployment transition meeting with the returning
member on the first scheduled day back to work in order to provide a smooth transition into
their agency role.
d. Additionally, members shall meet with the following:
• Respective Captain for assignment details;
• Inventory and Training for reissue of assigned equipment;
• Fleet for vehicle assignment.
e. Minimally, returning members who have been deployed for more than 180 days shall be
required to:
• Provide the Human Resources Director or VSO Military Liaison with a copy of the DD-
214;
• Qualify with issued weapons, as necessary depending on qualification cycles;
• Complete required refresher training;
• Receive technology refresher training, as appropriate;
• All necessary training and qualifications shall be documented.
f. Military leave will extend through a date one year from which the employee is relieved of
military duty.

g. Upon honorable discharge from military service an employee is entitled to their former
position or its equivalent, provided they are physically and mentally capable of performing the
duties.
P. MEDICAL CERTIFICATION SIGNED BY A LICENSED TREATING PHYSICIAN
1. The Sheriff or designee may require an employee to submit a medical certification signed by the
employee's licensed treating physician to substantiate usage of personal leave benefits.
2. An employee shall be required to submit a medical certification signed by the employee's licensed
treating physician when returning to duty following an unscheduled absence due to illness or injury
that extends beyond three calendar days.
3. An employee shall be required to submit a medical certification signed by the employee's licensed
treating physician whenever the Sheriff or designee has reason to question the employee's
physical ability to return to duty and perform all duties without restriction or without risk of injury to
himself or others.
employee's licensed treating physician if the employee's absence from duty for illness occurs
frequently or habitually, or in such a manner as to suggest a pattern of usage, provided the
employee has been notified in writing that medical certification will be required.
employee's licensed treating physician if they have reason to believe that the employee may be
improperly using or abusing personal leave benefits.
6. Any medical certification shall be signed by the licensed physician treating the employee for the
illness or injury that caused the employee to be absent from duty, and shall include, dates of
treatment, the nature of the illness or injury, the prognosis, the extent of restrictions, if any, the
probable date when the employee will return to work and be issued within a reasonable degree of
medical probability.
a. Use of unscheduled personal leave on a false claim of illness, injury, exposure to a contagious
disease or, falsification of proof to justify such leave, shall be cause for disciplinary action up
to and including termination for the first offense.
b. Previous leave usage and the employee's attendance record or the agency’s work demands
shall be sufficient grounds for denial of the use of personal leave.
c. Personal leave shall be reflected on the official payroll records.
d. The Sheriff’s or designee’s determination regarding the scheduling and approval of personal
leave shall be final and not subject to any grievance, appeal, or arbitration procedure.
Q. FITNESS FOR DUTY (FFD)
1. Prior to return to duty from regular FMLA, Leave of Absence due to medical reason, or an off-duty
injury or medical reason, a documented FFD from the respective employee's attending physician
is required before the employee can return to work.
2. For an employee to return to work from an OJI (light duty or unable to work): Risk Management
and Human Resource Director or designee shall communicate directly with the doctor(s). A
Change in Work Status form will be completed by Human Resource representative once the
employee status changes from light duty to full duty.
3. Any physical, hearing or vision test(s) that may be necessary to determine general condition for
continued fitness for duty assignment will be on a case by case basis as the needs dictate. Any
such exam for fitness for duty will be conducted only to confirm continued ability to perform the
tasks of their respective assignment and to inform of general condition.
R. EMPLOYEE SUPPORT SERVICES
1. Employee benefits are outlined in the VSO general orders. Employees may find additional
assistance, support and information from the VSO Human Resources Section.
2. Employees are encouraged to utilize both of these sources for assistance and information.
3. Supervisors assigned to act as liaison with Deputies or the family in death/injury cases should
utilize these information sources.

S. RETIREMENT
1. The Florida Retirement System (FRS) offers employees a choice of two FRS retirement plans: the
FRS Investment Plan and the FRS Pension Plan. Each Plan offers important benefits. As an FRS
member, you get to choose the one that's right for you.
a. The VSO contributes to your FRS retirement plan savings per Florida Legislation. In addition,
a mandatory 3% pretax contribution is directed from your paycheck into your retirement
account, regardless of the Plan you choose.
2. 457 DEFERRED COMPENSATION PLAN
a. A 457 Deferred Compensation Plan is a retirement plan offered by your employer. It allows
public employees like you to put aside money from each paycheck toward retirement.
3. DEFERRED RETIREMENT OPTION PROGRAM (DROP)
a. The Deferred Retirement Option Program (DROP) is available when you are vested and have
reached your normal retirement date. It allows you to retire while continuing to be employed
by an FRS employer for up to 60 months. You must elect DROP participation within twelve
(12) months after you reach your normal retirement date. Pension Plan members are eligible
for DROP participation. Investment Plan members are not eligible for DROP participation.
b. PAYMENT TO DROP PARTICIPANTS OF ACCRUED PERSONAL LEAVE UPON
ELECTION
(1) Any employee who is eligible to earn Personal Leave and becomes a DROP participant
as defined by the Florida Retirement System shall be permitted to cash-in up to five
hundred (500) hours of personal leave without separating from employment. At the time
of separation (within sixty (60) months from DROP date), the maximum allowable leave
permitted for cash-in upon retirement or termination, shall be reduced by the number of
personal leave days that were cashed-in for DROP (retirement credit).
4. These are just highlights of how the Plans differ. Employees may call the FRS at (866) 446-9377
for personalized assistance.
5. VSO employees are members of the Florida Retirement System (FRS), as provided by state
legislation and administered by the Retirement Division of the Department of Administration, State
of Florida.
6. All VSO employees having twenty (20) or more regularly scheduled hours per pay period shall be
eligible for the Florida Retirement System.
T. RETIREMENT CEREMONY
1. Retirement ceremonies express appreciation for retiring VSO employees and acknowledge their
contributions to the VSO and the citizens of VSO. This recognition sends a clear message to
retirees and their families that they will always be a part of the VSO family.
2. PREPARATION
a. The employee's Commander shall forward notice of an employee's impending retirement to
the Special Events Coordinator.
b. The Special Events Coordinator, with the assistance of the appropriate Commander, shall
prepare a biography on the retiring employee.
3. AWARDS AND PRESENTATION
a. All retiring employees with ten (10) or more years of service shall receive a plaque.
b. At the discretion of the Sheriff, retiring employees also may be presented with a plaque or
other appropriate memento as a token of VSO appreciation.
c. Per Fla. Stat. § 112.193(2), deputies who retire from the Florida State retirement system in
good standing from the VSO shall be presented with their issued service weapon and one
complete long-sleeve uniform. The possession of these items shall be by the retired member
and ownership shall not revert to the VSO upon the member's death.
d. Retirement "in good standing" means that the deputy did not retire in lieu of termination, in
lieu of disciplinary action, or pending investigation.

e. To be presented with a uniform and service weapon, the member shall have completed
twenty-five (25) years in the Florida Retirement System, with at least fifteen (15) of those
years spent with the VSO. Alternately, the Sheriff may approve an appropriate combination
of years of age and service upon retirement to qualify for presentation.
f. The uniform shall consist of the shirt, pants, tie, badge, gun belt, jacket, and all applicable
accessories.
g. The uniform may be worn for ceremonial purposes at official VSO functions such as a
member's funeral, memorials, or other special function. Wear at any time other than those
specified shall be by expressed permission of the Sheriff.
h. While wearing the uniform and weapon, the retired member shall not take any law
enforcement action.
i. Deputies who retire in good standing shall be entitled to receive a retirement identification
card, clearly marked "RETIRED".
j. At the discretion of the Sheriff or Chief Deputy, the biography is generally read and the gift
and plaque are distributed by the Sheriff or Chief Deputy at a weekly staff meeting or other
official VSO function.
4. RETIREMENT FUNCTION
a. At the discretion of the retiring employee, an official VSO function for all retiring employees
with twenty (20) or more years of service will be arranged by the Special Events Coordinator.
The twenty (20) year service requirement may be waived at the discretion of the Sheriff or
Chief Deputy.
b. The Public Information Office must be notified of any luncheon/social events that are
scheduled to ensure appropriate dissemination of the information to the VSO. The Public
Information Office is available to assist in coordination and planning of events, if requested.
U. BREAK IN SERVICE
1. For employees covered by the collective bargaining agreement, a break in service for two (2) years
or less shall be considered continuous service. However, there shall be no credit for the time
separated from VSO.
V. LIABILITY INSURANCE
1. The Volusia Sheriff’s Office is a participant in the County of Volusia Self-Insurance Program. The
Self-Insurance Program is administered by the County of Volusia. The Self-Insurance Program
covers all officials, officers, employees, and volunteers of the Volusia Sheriff’s Office for
Automobile Liability, General Liability, Law-Enforcement Liability, and Professional &
Employment-Related Practices Liability claims while acting within the scope and course of their
employment with the Volusia Sheriff’s Office, subject to the County Council Resolution and the
applicable excess insurance policies terms and conditions. This includes Workers’ Compensation
coverage Pursuant to Chapter 440 of the Florida Statutes for any official, officer, employee or
volunteer of the Volusia Sheriff’s Office while they are acting within the scope and course of their
employment with the Volusia Sheriff’s Office. The Self-Insurance Program covers all necessary
claim costs and claim expenses for covered losses under the Self-Insurance Program.
W. HEALTH INSURANCE
1. Group insurance is reviewed annually by the Human Resources Director, who recommends any
necessary changes to the Sheriff, to maintain them on a comparable competitive basis.
2. The VSO maintains the following categories of group insurance:
• Medical;
• Dental;
• Vision;
• Life Insurance;
• Accidental Death and Disability;
• Long-Term Disability Insurance;

• Short-Term Disability Insurance;
• Flexible Saving Account (FSA).
a. Supplemental Insurance is available at the employee's expense
• Off the Job Accident;
• Critical Illness.
3. All full-time employees shall be eligible to participate in any VSO sponsored group insurance
program, on the terms determined by the Sheriff provided application is made during the
established enrollment periods.
4. Part-time employees normally scheduled to work from twenty (20) hours to thirty (30) hours per
pay period shall be eligible to participate in any VSO sponsored group insurance program provided
that employee pays one-half (1/2) of the premium normally paid by the Sheriff's for such insurance
coverage.
5. Part-time employees normally scheduled to work less than twenty (20) hours per pay period,
temporary, intermittent or seasonal employees shall not be eligible to participate. (Exception, Long
Term Disability coverage requires you work a minimum of twenty (20) hours per week.)
6. If eligible for health insurance, employees are provided with life insurance.
X. DEATH BENEFITS (SWORN)
1. BADGE OF HONOR MEMORIAL FOUNDATION
a. Founded in 2002, as a direct result of the tragedy of 09/11/2001, The Badge of Honor
Memorial Foundation is an advocacy group for the widows and children of law enforcement
officers that are killed in the line of duty.
b. The foundation is featured on the Bureau of Justice Assistance website as a resource for
departments and families of law enforcement officers killed in the line of duty. The Foundation
works closely with the BJA in assisting law enforcement agencies in the process of obtaining
and reviewing all the necessary documents for the departments and families to apply for the
Federal and State benefits. The Foundation also provides leadership assistance in finding
answers to questions regarding state benefits, as many states match the federal death
benefits, as well as addressing other line of duty death issues. As most line of duty deaths
occur within departments that have never had an officer down, they are often unaware that
death benefits for the survivors are available. The Foundation assists the BJA by personally
contacting the departments within 24 hours when an officer is killed to make them aware of
the state and federal benefits.
c. For further information about the Badge of Honor Memorial Foundation, go to
http://www.bohmf.org (Link found below in the References Section).
d. FEDERAL
(1) THE PUBLIC SAFETY OFFICERS' BENEFITS ACT
(a) The Public Safety Officers' Benefits Act (PSOBA) provides a one-time financial
benefit to the eligible survivors of a public safety officer killed in the line of duty as
a result of a traumatic injury. The amount of the benefit is adjusted on October 1
of each year to reflect the percentage change in the Consumer Price Index.
(b) Note: No benefit can be paid if the employee was injured or killed due to
intentional misconduct, voluntary intoxication or gross negligence. The benefits
do not cover death or disability resulting from stress, strain, occupational illness
or a chronic, progressive or congenital disease unless there is a traumatic injury
that is a substantial contributing factor in the death or disability.
(c) The benefit is not subject to probate or estate tax.
(d) Required documents include LEAA form 3650/2, LEAA form 3650/1, and copies
of all official documents including death certificate, hospital records, and case
record.

(e) Additional information on the Bureau of Justice Assistance PSOB program,
including the Hometown Heroes Survivors Benefits Act of 2003 below, go to
https://psob.bja.ojp.gov.
(2) HOMETOWN HEROES SURVIVORS' BENEFITS ACT OF 2003
(a) On December 15, 2003, the Hometown Heroes Survivors' Benefits Act expanded
the circumstances under which public safety officer deaths resulting from heart
attacks and strokes may be covered by the program.
(b) The regulations governing the Hometown Heroes Survivors Benefits' Act, as well
as the entire PSOB Program, were finalized September 11, 2006.
(3) FEDERAL SOCIAL SECURITY
(a) Social Security provides $250.00 funeral expenses.
e. STATE OF FLORIDA
(1) $25,000.00 when a law enforcement officer is accidentally killed while in the
performance of their law enforcement duties.
(2) $75,000.00 if a law enforcement officer is unlawfully killed and intentionally killed when
engaged in the performance of their law enforcement duties.
(3) FLORIDA RETIREMENT SYSTEM
(a) In accordance with Fla. Stat. § 121.091, effective July 1, 2016 the surviving
spouse of a deputy killed in the line of duty may receive a monthly pension equal
to the monthly salary being received by the member at the time of the member's
death for the rest of the surviving spouse's lifetime or, if the member was vested,
such surviving spouse may elect to receive a benefit as provided in section G
Retirement.
(b) If the surviving spouse dies, the monthly payments shall be paid for the use and
benefit of the member's child or children under 18 years of age and unmarried
until the 18th birthday of the member's youngest child. Such monthly payments
may be extended until the 25th birthday of the member's child if the child is
unmarried and enrolled as a full-time student.
(c) Death other than line of duty:
• Prior to the completion of 8 years of service, a refund of retirement
contributions to the designated beneficiary.
• After the completion of 8 years of service and the beneficiary is the spouse
or dependent, the beneficiary may elect to receive a benefit calculated on
the normal retirement at the time of death.
• After completion of 8 years of service and the beneficiary is not the spouse
or dependent a refund of the retirement contributions to the beneficiary.
(4) Dependent children of a Deputy killed in the line of duty are entitled to full waiver of
undergraduate fees in community colleges, universities, or a full waiver of student fees
at any vocational-technical post-secondary school. The child must be under 25 years
of age.
(5) FLORIDA WORKERS COMPENSATION
(a) In the event of a line-of-duty-death, the spouse or dependents will receive 50% of
the average monthly wage up to a maximum payout of $100,000.00 or until the
spouse remarries, whichever comes first, with an additional 16 2/3% of the
average monthly wage for dependent children and an additional funeral expense
not to exceed $5000.00.
f. VSO
(1) Life insurance is provided at one times the employee's annual salary.
(2) Part time employees eligible for benefits are provided life insurance of a maximum of
five thousand dollars ($5,000.00).

• 22.1.2
• 22.1.3
• 22.1.4
• 22.1.5
• 22.1.7
• 22.1.9
• 22.2.1
• 33.8.4
• 35.1.9
VI. REFERENCES
• 2021-10-01 to 2024-09-30 Collective Bargaining Agreement
• Badge of Honor Memorial Foundation
• Employee Assistance Program (EAP)
• Public Safety Officers’ Benefits Program
• First Report of Injury or Illness, State of Florida Division of Workers’ Compensation
• Leave of Absence Without Pay Request Form, VSO Form # 041321.001
• Skill Recognition Incentive Program, VSO Form # 030317.001

OFFICE

GO-022-04 01/05/2021 None
Title
SALARY INCENTIVE PROGRAM
I. PURPOSE
The purpose of this general order is to establish criteria and procedures for making application for and
receiving salary incentive monies in accordance with the rules and regulations established by the Florida
Criminal Justice Standards and Training Commission.
II. DISCUSSION
Commission-approved Advanced Training Program courses were created to enhance a law enforcement
officer’s knowledge, skills, and abilities for the job the law enforcement officer performs and are used by a
law enforcement officer to satisfy mandatory retraining requirements or eligibility for salary incentive monies
pursuant to Rule Chapter 11B-14, F.A.C. Florida Statutes provide for salary incentives and holds the Volusia
Sheriff’s Office (VSO) responsible for the correct payment to full-time Deputies. A system has been
established to ensure compliance with State Statutes.
III. POLICY
It shall be the policy of the VSO to maintain a salary incentive pay program for sworn full-time Deputies,
based on the number of academic years completed at an accredited college or university.
IV. PROCEDURE
A. SALARY INCENTIVE PROGRAM
1. Sworn full-time law enforcement officers are to be paid incentive monies according to Fla. Stat. §
943.22, not to exceed $130 per month.
2. Education incentive monies are authorized for payment in the following amounts, when such
degrees are not a requirement for appointment or promotion to a certified sworn position.
3. BA/BS DEGREE
a. Those certified Deputies who possess a bachelor's degree from an accredited college or
university are authorized salary incentive payment in the amount of $80.00 per month from
the date of application. Payment is not authorized for periods prior to graduation from a basic
police or corrections academy.
4. AA/AS DEGREE
a. Those certified Deputies who possess an associate's degree are authorized salary incentive
payment in the amount of $30.00 per month. Payment is not authorized for periods prior to
graduation from a basic police or corrections academy.
B. APPLICATION PROCEDURE

1. Newly employed, full-time certified Deputies shall provide the Human Resources Section with a
sealed copy of their transcripts from an educational institution.
2. Only certified copies of transcripts forwarded directly from the college or university shall be
considered for the salary incentive program.
3. Upon receipt of the transcript by the VSO, the Human Resources Director or designee shall
process and approve the necessary documentation to commence salary incentive payment.
C. ADVANCED TRAINING COURSES
1. Advanced training courses earn salary incentive monies at the rate of $20.00 per month for each
block of eighty (80) hours of instruction. Payment for partial blocks of instruction is not authorized.
2. Eligible Deputies receive salary incentive monies for advanced training courses in the following
manner:
a. The Deputy shall satisfactorily complete an advanced training course designated by the
Criminal Justice Standards and Training Commission as salary incentive.
b. The Sheriff or designee must approve the training request prior to the Deputy attending the
advanced training program course.
c. Training schools must report the successful completion of the advanced training program
course, pursuant to paragraph 11B-35.001(11)(b), F.A.C., to the Human Resources Payroll
Coordinator to initiate salary incentive credit.
d. Ultimately, it shall be the Deputy’s responsibility to follow up with the Human Resources
Payroll Coordinator when salary incentive monies for completed advanced training courses
do not appear on their paycheck. This is to ensure proper documentation is received and
payment can be initiated.
e. A Deputy may not receive both salary incentive credit and mandatory retraining credit for
completion of an Advanced Training Program Course. As such, the submitting Deputy shall
ensure the appropriate designation is marked upon submitting the training request.
3. Eligible Deputies earn salary incentive monies to a maximum established by the rules and
regulations of the Criminal Justice Standards and Training Commission.

OFFICE

GO-022-05 01/05/2021 None
Title
FITNESS PROGRAM
I. PURPOSE
The purpose of this general order is to establish and maintain a fitness program within the Volusia Sheriff’s
Office (VSO), recognizing the specialized nature of physical conditioning required of positions within the VSO.
II. DISCUSSION
The agency recognizes physical abilities are important for physical health. This, in turn, impacts professional
performance and the quality of a member's personal life. The VSO is dedicated to establishing a program
designed to help each member develop and maintain a level of fitness conducive to good health and effective
job performance.
The program is divided into two components. The first component is a Physical Abilities Test (PAT) designed
to assess physical attributes, which reflect core enabling knowledge, skills and abilities and essential tasks
required for certified deputies. The second component is the development of a program of health screenings,
personalized fitness assessments, physical exercise routines at agency fitness centers, and nutritional
counseling, education, and goal setting for all members.
III. POLICY
It is the policy of the VSO to encourage all personnel to voluntarily participate in physical fitness programs
and opportunities offered through the Wellness Program. The VSO also provides additional fitness programs
specific to the challenges and requirements of sworn personnel and encourages active participation.
IV. DEFINITIONS
Physical Abilities Test (PAT) – Physical testing that measures a members ability to physically perform job
tasks and responsibilities as identified in the State’s Job Task Analysis.
V. PROCEDURE
A. FACILITIES
1. The following facilities are available for employee use without cost:
• Daytona Beach International Airport Wellness Center – Workout facility located on 700
Catalina Drive, Loading Dock Building. The center is open 24/7 and an employee’s spouse
can use the facility. A safety briefing arranged by the Human Resources Section is required
prior to access.
• Deland Wellness Center – Workout facility located on 123 W. Indiana Avenue, Deland 2nd
Floor TCK Administration building. The center is open 24/7 and an employee’s spouse can

use the facility. A safety briefing arranged by the Human Resources Section is required prior
to access.
• Deputy Stephen Saboda Training Center – Workout facility located on 3901 Tiger Bay
Road, Daytona Beach. The center is open 24/7 and an employee’s spouse can use the
facility. A safety briefing arranged by the Human Resources Section is required prior to
access.
B. EXPECTATIONS BASIS
1. Fitness expectations shall be based on the age of the employee and minimum entry-level
requirements.
C. ADMINISTRATION
1. The Training Section shall administer and coordinate the Physical Abilities Test (PAT) for all sworn
personnel who wish to participate in the agency’s promotional process and for those sworn officers
hired on or after October 1, 2007. The Training Section will maintain the results of all tests
administered.
2. Specific testing elements included in the PAT Lesson plan will be made available to all participants
through the Training Section and will be maintained and administered by qualified instructors
within the Training Section
3. The Training Section actively promotes the physical fitness assessment and award program for
all sworn personnel with the goal of enhancing awareness of the importance and benefits of
maintaining overall fitness and a healthy lifestyle (Refer to general order GO-022-07 Awards
Program, for award levels).
D. MEDICAL EXAMINATION
1. Medical examinations may be offered through the Occupational Health Clinic office to all personnel
at no cost to the employee once per calendar year.
2. Both Sworn and Civilian employees may elect to participate.
3. Medical screening shall include, but is not limited to:
• A complete blood chemistry profile including, but not limited to testing for lipids, electrolytes
and blood cell profile
• A heart rate, respiratory rate/blood pressure test
• A stress EKG is to be given to employees over 40 years of age, with the recommendation of
a physician
E. PHYSICAL ABILITIES – SWORN PERSONNEL
1. All sworn personnel shall be encouraged to participate in successful completion of the physical
abilities test. Those sworn officers hired on or after October 1, 2007 will be required to successfully
pass the PAT annually as part of annual retraining; personnel seeking promotion will also be
required to successfully pass the PAT.
2. SWORN PERSONNEL
a. The physical abilities test will include:
• Exiting a vehicle/opening a trunk
• Running 220 yards
• Completing an obstacle course
• Dragging a 150-pound dummy 100 feet
• Completing obstacle course in reverse
• Running 220 yards
• Dry firing a weapon six (6) times with each hand
• Placing items in a trunk/entering a vehicle
b. The VSO Human Resources Director shall coordinate efforts to match entry-level physical
requirements and medical screening in accordance with the provisions of this general order.

F. PHYSICAL FITNESS ASSESSMENT PROCEDURES – SWORN PERSONNEL
1. The goal of sworn personnel physical fitness assessments is to promote an awareness of and
appreciation for the benefits associated with a fit and healthy lifestyle, including an extra
performance edge in meeting the many challenges associated with the unique responsibilities and
physical challenges of a sworn law enforcement officer.
2. Providing assessments for participants allows for individual participant goal setting and an
opportunity to be recognized for achieving and maintaining exceptional levels of physical fitness
through the agency’s award program
3. The Training Section will offer physical fitness assessment/testing opportunities at a minimum of
semi-annually. Dates and times will be announced by the Training Section.
4. The physical fitness assessment is based upon percentile standards set by the Cooper Institute
for Aerobics Research. Scoring is based on the participant’s age and is grouped in 10-year age
categories.
5. The established achievement levels/scores are on file and available for review by contacting
designated fitness specialists (certified by the Cooper Institute) at the Training Section.
6. Each member shall undergo the following base-line measurements as a prerequisite to the actual
fitness tests:
• A resting blood pressure test
• A resting heart rate test
• A 3-minute step test
7. The physical fitness test will consist of the following 6 elements, which will be averaged in
determining overall fitness achievement and award level:
• A 1.5 mile run
• Maximum bench press (1 rep)
• Maximum leg press (1 rep)
• Flexibility - sit and reach
• Sit-ups (maximum amount in one minute)
• Push-ups (maximum amount in one minute)
8. Upon certification by the Training Section that the participant’s fitness requirements recognized by
the Cooper Institute for Aerobics Research for law enforcement officers have been met, the
Training Section will notify the Sheriff of eligible award recipients in accordance with general order
GO-022-07 Awards Program.
G. VOLUNTARY WELLNESS PROGRAM
1. Every employee is encouraged to participate in the free Wellness program. This program is offered
by VSO in an effort to provide employees the opportunity to lead healthy productive lives.
2. For additional information on available and upcoming classes/opportunities visit the Wellness
information link maintained on the intranet under Sheriff’s Intranet website (LINK).
3. Any employee wishing to participate in a Wellness program shall first schedule an appointment
with the Wellness Coordinator.
4. The Wellness Coordinator shall make an assessment to help tailor the exercise prescription to the
individual employee and assist in achieving desired fitness goals.
5. In addition to the Wellness Coordinator’s knowledge and expertise in this field, Stetson University
provides interns who are majoring in exercise science to work with the Coordinator and staff the
two main fitness centers. The Wellness Coordinator and the interns are personal trainers who can
set up a full program of fitness and nutrition to meet individual employee’s needs.
6. The Wellness Coordinator can also assist employees in a physical rehabilitation program
recovering from surgery or an injury. Additional programs include those designed to help
employees’ lower blood pressure, help control diabetes, and manage weight.

7. Additional programs are offered through the Wellness Program and are posted and maintained on
the VSO Intranet.
8. In addition, as an incentive to get and stay fit, the VSO offers every employee the opportunity to
earn up to $300 in wellness benefits to be used to off-set health insurance costs to the employees.

• 22.2.1
• 22.2.2
• 22.2.3

OFFICE

GO-022-06 01/05/2021 01/05/2021
Title
APPEARANCE, UNIFORMS, AND EQUIPMENT
I. PURPOSE
The purpose of this general order is to delineate the Volusia Sheriff’s Office (VSO) initial clothing and
equipment issue and to establish a professional standard of appearance and apparel for VSO employees.
II. DISCUSSION
The VSO employees perform a wide range of functions, which entail the use of a variety of clothing, uniforms
and equipment. The issuance, condition and appearance of personnel, uniforms and equipment influence
the perception of the public and the performance of duties.
III. POLICY
It shall be the policy of the VSO to issue uniforms and equipment as required for employees to accomplish
assigned functions and to allow for the care and maintenance of equipment and uniforms. It shall further be
the policy of the VSO that employees present a neat, clean and orderly appearance.
This policy applies to basic uniform and equipment as issued by Inventory Control; the care, maintenance
and issue of specialty equipment, firearms and technology items (MDCs, BWCs, specialized assignments,
etc.) shall be in accordance with applicable VSO General Orders.
IV. PROCEDURE
A. INITIAL EQUIPMENT ISSUE
1. Most of the equipment that each employee initially receives will be issued by the Inventory Control
Section. Some specialized equipment not normally stocked by Inventory Control will be purchased
directly from suppliers.
2. NEW DEPUTY TRAINING (NDT)
a. Deputies will receive the following equipment when initially assigned to the classroom phase
of the New Deputy Training (NDT):
Quantity Item
1 Set of leather basket weave duty belt and gear
1 Ball cap
1 Raincoat
1 Windbreaker
Published 03/12/2021 1 of 13 General Order: GO-022-06

Quantity Item
1 Name tag
2 Handcuffs
1 Stinger flashlight and holder
1 ID card
1 Badge case
2 Badges
1 Name tag
5 Short-sleeve shirts or combination undershirts for vest carrier system
2 Long-sleeve shirts
5 Trousers
1 Tie and Tie Tack
1 Jacket
1 Reflective vest
1 Box of miscellaneous supplies, whistle
1 Maglite
1 U.T.C. case
1 Portable radio, charger & holder
1 Soft Body Armor Vest
b. During or after appropriate training, the following items shall be issued:
Quantity Item
1 Service weapon & Holster
1 1 Freeze + P spray
1 Asp tactical baton
1 Taser & Holster
c. If a vehicle is issued, the following equipment shall be issued with the vehicle:
Quantity Item
1 Flashlight charger
1 Set of jumper cables
1 Fire Extinguisher
3. LAW ENFORCEMENT OPERATIONS DIVISION UNIFORMED PATROL

a. Deputies assigned to uniformed road patrol will receive the following initial equipment:

Quantity Item
1 Long Gun (Depending on assignment)
1 Fingerprint Kit
1 Digital recorder
1 Crime Scene Kit
1 Binoculars
1 Blanket
1 First aid kit
1 Bloodborne Pathogen Kit
b. OPTIONAL UNIFORM: Non-probationary Road Patrol Deputies and Sergeants, Motors

Deputies and Sergeants, and Court Services Deputies assigned to Prisoner Transport are
authorized the following optional uniform elements:
• Green BDU trousers,
• Green Polo shirt with sewn on VSO star badge and shoulder patches, and
• Green outer vest carrier with sewn on VSO star badge and removable Velcro nametape.
c. When choosing to wear the Polo shirt, personnel shall be required to wear the outer vest
carrier. Wearing the current vest UNDER the Polo shirt is not authorized.
d. RESTRICTIONS: The above optional uniform is not authorized for the following:
• Ceremonial purposes
• Court room testimony (exception: traffic court)
4. RESERVE DEPUTIES
a. Reserve Deputies shall be subject to the same uniform and equipment standards required of
full-time sworn personnel.
5. K-9 DEPUTIES
a. K-9 Deputies shall be issued additional equipment as determined by the Law Enforcement
Operations Division Chief. K-9 deputies are subject to harsh conditions and rugged terrain
and shall be issued and wear the following uniform while performing K-9 functions:
Quantity Item
1 Black VSO issued ball cap
3 OD green short-sleeve battle dress shirts, w/badge patch and name tag sewn
in appropriate positions
2 OD green long-sleeve battle dress shirts, w/badge patch and name tag sewn
5 OD green battle dress trousers, bloused at the boots
5 OD green polo shirts
b. Although not issued by the VSO, the following optional items are approved for wear by K-9
Deputies:
(1) Solid black long-sleeve sweat shirt
(2) Black military type pullover sweaters. When worn, the sweater will have the VSO badge
and name tag displayed in the appropriate positions.
6. CST DEPUTIES

a. CST Deputies shall be issued and wear the following uniform while performing CST functions:
Quantity Item
5 OD green short-sleeve battle dress shirts, w/badge patch and name tag sewn
3 OD green long-sleeve battle dress shirts, w/badge patch and name tag sewn
5 OD green battle dress trousers
7. MOTORCYCLE DEPUTIES
a. Motorcycle Deputies shall be issued additional equipment as determined by the Law
Enforcement Operations Division Chief and the following additional uniform:
Quantity Item
5 Breeches
2 Super shirts (in lieu of 2 of the 5 standard issued short-sleeve shirts)
1 Traffic insignia
1 Pair of high gloss, side-buckle, motorcycle boots
1 Nylon jacket with zip-out liner
1 Pair of winter gloves
1 Pair of riding gloves
1 Helmet
8. MARINE DEPUTIES
a. Marine Deputies shall be issued specialized equipment as determined by the Special
Services Commander and the following additional uniforms:
Quantity Item
4 Gray Polo shirts
2 Utility Pants
4 Shorts
2 Pairs Deck Shoes
b. River Patrol Deputies may wear deck shoes while performing marine duties.
9. RANGE DEPUTIES
a. Range Deputies shall be issued additional equipment as determined by the Special Services
Captain, and the following additional uniforms:
Quantity Item
5 Work shirts
5 Work trousers

10. PILOTS
a. Pilots shall be issued additional equipment and flight gear as determined by the Special
Operations Section Captain.
11. SCHOOL CROSSING GUARDS
a. Each School Crossing Guard shall be issued the following equipment:
Quantity Item
1 ID card
3 Short-sleeve Polo’s
3 Trousers or shorts
1 Wind breaker w/liner
1 Raincoat
1 Reflective vest
1 Pair of gloves, orange
1 Ball cap
12. SPECIALIZED UNITS

a. Specialized units shall be issued the equipment needed to accomplish their duties as
determined and authorized by their respective Division Chief.
b. Members assigned to highly specialized or special purpose units may wear special purpose
uniforms as approved by the Sheriff.
c. Search warrant/raid attire will be designated by the Division Chief.
13. NON-SWORN UNIFORM
a. The non-sworn uniform shirt shall be a spruce Polo. The trousers shall be black.
14. TRAINING SECTION
a. Members of the Training section shall be authorized to wear approved polo shirts and BDU
style trousers. Range masters may wear the red pullover shirt. All shirts shall be embroidered
with the VSO identification and other insignia as required. The shirts and pants shall be issued
by inventory control.
15. EVIDENCE AND COMMUNICATIONS
a. In compliance with other civilian dress requirements, members of the Evidence Section shall
wear the issued pullover shirt with pants as authorized by a supervisor.
b. Non-sworn members assigned to the Communications Section shall be issued uniforms
consistent with the Communications Standard Operating Procedures Manual.
B. BIOHAZARD EQUIPMENT
1. Certain designated positions within VSO are identified as a potential risk of exposure to biological
hazards. Individuals occupying these positions shall be issued appropriate personal protection
equipment as described in the VSO Biological Exposure Control Plan.
2. Members shall wear the issued biohazard belt kit as part of the uniform and shall have the issued
infection control kit available for use.
C. BODY ARMOR
1. Deputies may purchase and wear substitute body armor while on duty. Requests, with a
description of the body armor brand, model, and ballistic characteristics, shall be submitted in
writing to the appropriate Division Chief. Substitute body armor shall meet industry standard Level
II, or above.

2. On a self-initiated volunteer basis only, sworn personnel shall be permitted to carry their most
recently expired assigned body armor as an off-duty backup in emergency/exigent circumstances.
It is the agency’s position that while expired body armor does not provide the same level of
protection, it is still a form of added protection that would otherwise not be available in an
unforeseen off-duty emergency.
D. MAINTENANCE OF UNIFORMS AND EQUIPMENT
1. Uniforms and equipment shall be kept neat, clean and orderly. All sworn personnel are paid a
cleaning allowance.
2. VSO personnel with uniforms requiring alteration or repair shall contact the Inventory Control
Section.
3. When uniforms or equipment have been damaged, lost or stolen, an incident report shall be written
by the Deputy in charge of said property describing the circumstances that led to the event.
4. If the loss or damage was due to gross negligence, the employee may be required to make
reimbursement.
5. REPLACEMENT/EXCHANGE
a. Uniforms or equipment in a worn or damaged condition shall be exchanged at the Inventory
Control Section. The Inventory Control Section is the only authorized point for the receipt and
disposal of all such agency owned property.
b. NOTE: Uniform issue is limited to a total compliment of 5 short-sleeve (inclusive of issued
Class B and optional Polo), 3 long-sleeve (Class A) and a total of 5 trousers (inclusive of the
Optional BDU and Class A/B trouser).
c. With the exception of assigned body armor, all issued uniforms or equipment in worn or
damaged condition must be turned in before a replacement item is issued by the Inventory
Control Section.
• In the case of body armor, sworn members will be required to rotate out their previously
expired body armor with their newly expired body armor by returning it to Inventory
Control at the time they receive their new body armor. This rotation will ensure that only
the most recently expired body armor is used as emergency backup in accordance with
22.6.29.
d. The ownership and title to all uniforms and equipment issued to VSO personnel are vested
in the VSO. Assigned uniforms and equipment do not transfer ownership to any individual
unless authorized in writing by the Sheriff, or designee (refer to section under RETIREMENT).
e. VSO personnel shall be held accountable for the care and maintenance of issued equipment.
f. No equipment or uniforms may be permanently transferred or exchanged between
employees without authorization. Temporary loans are permitted.
g. When an employee resigns, retires, is discharged, granted an extended leave of absence, or
in any other way vacates their position, the employee shall surrender all issued property to
the issuing authority.
E. UNIFORM WEAR
1. Deputies shall wear the uniforms and insignia commensurate with their rank and position.
2. Insignia commensurate with the rank of Sergeant shall be by badge and Chevrons.
3. No mixture of civilian clothing with the official uniform shall be permitted on duty or off, with the
following exceptions:
a. Plain-clothes Deputies may wear VSO ball caps, jackets or other special purpose clothing
during raids or special operations
b. VSO ball caps and or rain gear may be worn by off-duty Deputies assisting at emergency
situations
c. During training exercises
4. The uniform of sworn uniformed personnel shall consist of:

a. VSO issued short-sleeve or long-sleeve shirt
b. VSO issued trousers with a black belt
c. Black crew neck or white V-neck T-shirt
d. Black socks
e. Black, plain toe boots or shoes
f. VSO issued insignias and badge. The badge shall be worn on the outermost garment
g. VSO issued and approved gun belt and equipment including issued biohazard equipment
h. VSO issued or approved jacket, as needed
i. VSO issued rain gear, as needed
5. A tie will be worn with the long-sleeve shirts. If issued, dickies may be worn in lieu of the tie with
the long sleeve shirt in situations not requiring formal dress.
6. HATS
a. The issued agency ball cap may be worn while working in a patrol capacity.
7. SHIRTS
a. Long-sleeve shirts and ties may be worn by all uniformed personnel assigned to duties inside
buildings or offices where the climate is regulated. These positions and functions include, but
are not limited to:
(1) Division Chiefs
(2) District/Section Commanders
(3) Bailiffs
(4) Deputies assigned to special functions such as Volusia County Council meetings or
funerals
8. SHOES AND BOOTS
a. Shoes or boots worn by uniformed personnel shall be of a smooth, black material capable of
retaining a gloss shine.
b. Boots that lace or are zippered are permissible so long as it does not interfere with the
unassisted restoration of the pants leg position upon standing from a seated or bending
position.
c. Loafers and footwear with ornamental buckles are prohibited (with the exception of issued
motorcycle or snake boots).
d. Marine patrol Deputies may wear deck shoes while on marine patrol duty.
9. GLOVES
a. Gloves are authorized and shall be black in color with the exception of special purpose gloves
issued by the VSO.
(1) Mittens or gloves with fancy details are prohibited
(2) Weighted gloves or "sap gloves" are prohibited
10. GUN BELT
a. The issued or approved gear for uniformed sworn personnel shall consist of a gun belt with
the following to be worn accordingly (see Attachment E):
(1) STRONG HAND SIDE:
• VSO approved or issued firearm holster; shall be worn at the hip
• Approved or issued service weapon
• Freeze +P or BolaWrap

• Handcuff case; an optional secondary handcuff case may be worn elsewhere as
room allows. Removal of other equipment in order to fit the additional case is not
authorized.
(2) SUPPORT HAND SIDE:
• VSO issued Taser holster
• Issued Taser
• ASP baton
• Portable radio (when worn)
• Magazine case; shall be worn on the front side of the belt buckle
• Biohazard equipment in nylon pouch; may be worn at the small of the Deputy’s
back
b. No unauthorized gear, such as knives, shall be worn on the gun belt without written approval
of the Division Chief.
11. SHOULDER PATCHES AND CHEVRONS
a. Shoulder patches and chevrons will be displayed as follows:
(1) The official VSO patch will normally be worn on both shoulders of uniform shirts
centered with the two peaks one-half of an inch (½") below the shoulder seam (see
Attachment A).
(2) Chevrons indicating the rank of Sergeant shall be displayed on both sleeves of the
uniform shirt, centered under the official VSO patches.
(3) The peak of the chevron shall be centered one-half inch (½") below the shoulder patch.
(4) Sworn personnel authorized to wear specialized insignia patches will wear the official
insignia patch on the right shoulder in place of the regular patch, centered (½") one-half
of an inch below the shoulder seam (see Attachment A).
(5) Subdued patches are authorized for SWAT, K-9 and CST uniforms.
12. ACCESSORIES
a. Accessories worn by sworn personnel with the rank of Sergeant or above shall be gold in
color. All other uniformed personnel shall wear silver colored accessories.
b. NAME TAG - The VSO issued nametag will be centered on the right breast pocket seam with
the nametag above the seam. (Attachment B).
c. FIREARM PROFICIENCY AWARD - The Firearm Proficiency Award will be centered on the
pocket flap seam one-half inch (½") below the nametag.
d. AVIATION WINGS/TRAFFIC INSIGNIA - The wings of an aviation Deputy, or the traffic
insignia device of a Motorcycle Deputy will be centered one-eighth of an inch (1/8") above
the nametag.
e. EMT PIN - Emergency medical technicians may wear the emergency medical technician pin
centered one-eighth inch (1/8") above the nametag or, if applicable, aviation or motor wings.
f. BOMB TEAM - The Bomb Team may wear the applicable emblem centered above the
nameplate.
g. ACCREDITATION PIN - Accreditation pins are authorized to be worn centered above the
nameplate.
h. CHAIN/WHISTLE - A snake type chain and whistle may be worn. When worn, the chain's
button attachment will be connected under the right shoulder epaulet and button. The whistle
may be placed into the right breast pocket, with the chain above the far right snap.
i. SPECIAL PINS - Special pins presented by the Sheriff shall be placed as directed by the
Sheriff.
j. RIBBONS/AWARD BARS - VSO issued ribbons and award bars shall be centered on the
left breast pocket flap immediately below the pocket seam (see Attachment B and C).

k. RANK INSIGNIA - Deputies holding the rank of Lieutenant or above shall wear the
designated insignia of their rank on each shoulder epaulet of the uniform shirt or jacket. Rank
insignia shall be centered and one inch (1") from the outer seam (see Attachment D).
l. LENGTH OF SERVICE - Length of service indicators are patches displaying a star
representing five (5) accumulative years of service with the VSO.
(1) Accumulative service applies solely to service with the VSO.
(2) A break in service in which a deputy works for another law enforcement agency will not
be considered in determining the total accumulative years of service, unless authorized
by the Sheriff.
(3) The patch shall be placed one-half inch (1/2”) above the cuff hemline on the left sleeve
(see Attachment F).
(4) Length of service patches are considered an honorary recognition of a sworn member’s
service to the VSO.
13. JEWELRY
a. Jewelry worn by on-duty Deputies shall be limited to:
(1) A wristwatch.
(2) Wedding and or engagement ring and one other ring.
b. Necklaces that are visible are prohibited.
c. Male Deputies are prohibited from wearing earrings on duty; female Deputies may wear one
pair of small stud type earrings in the lower portion of the earlobe. No hanging or loose fitting
styles are allowed.
F. APPEARANCE AND GROOMING
1. Male deputies shall keep their hair neat in appearance. The hair shall not extend below the top of
the ears; extend below the top of the uniform collar, or bush out excessively when the uniform cap
is worn. Hairstyles shall be professional, business-type styles only; no spiked hair, or other fad
styles shall be worn while on duty, whether in uniform or plain clothes, with the exception of those
deputies assigned to undercover or special operations in accordance with the standards set by
the respective Division Chief, or supervisor.
a. In no case shall the bulk or length interfere with authorized headgear.
2. Female deputies shall wear their hair in a neat and professional style with consideration to safety,
so as not to create “handholds”. In addition, female deputies in uniform, regardless of assignment,
shall wear their hair neatly styled up and against the back of the head; no free hanging ponytails
or braids will be worn while in uniform.
a. In no case shall the bulk or length interfere with authorized headgear.
3. Male Deputies shall be allowed to wear a neatly trimmed mustache. The mustache will extend no
more than one-quarter of an inch (1/4") below the corner of the mouth.
4. No beards, goatees, or other hair below the bottom lip, or on the chin, neck, or cheeks will be
allowed.
5. Sideburns will be neatly trimmed and shall not extend below the lowest part of the external ear
opening. The sideburns will not be flared and will end in a clean-shaven horizontal line.
6. Deputies shall be neat in appearance. The uniform shall be clean and pressed, shoes or boots
shined and uniform accessories polished. Any sunglasses shall be of a professional style and
color; no extreme styles shall be worn while on duty that may detract from the professional
appearance of the uniform.
7. Those deputies assigned to undercover or special operations shall dress and groom in accordance
with the standards set by the respective Division Chief or Supervisor.
8. COURT APPEARANCE
a. Hearings before a Judge-only will require uniform of the day; proceedings before a jury
require Class A uniform. In the case of depositions or undercover assignments, employees

may wear business dress attire consistent with the requirements noted herein under “Civilian
Employees”. (Refer to general order GO-026-02 Standards of Conduct, section IV.D.3.e.).
G. BODY ORNAMENTATION
1. Body Ornamentation: For the purpose of this general order and its application to VSO personnel,
“Body Ornamentation” includes, but is not limited to, tattoos, intentional scarring, brands; objects
inserted in/under the skin, dental ornamentation; any contact lens that when worn creates an
unnatural eye color or contains graphic designs of any kind. Intentional body/tongue piercing or
mutilation to include gauges/industrial bars/multiple piercings of the ear. This definition excludes
the traditional piercing of the earlobe for earrings as described within this general order.
2. Visible: For the purpose of this general order and its application to VSO personnel, “visible” is
defined as any body ornamentation that is able to be seen on the arms, hands, head or neck above
the collar when wearing a short sleeve uniform or dress shirt.
3. Unacceptable: Body ornamentation that is obscene, sexually explicit, advocates or symbolizes
sexual acts or conduct, or advocates or symbolizes prejudice or discrimination based on race,
color, national origin, ethnicity, religion, gender, sexual orientation, age, or which is likely to
associate the employee with the agenda of any criminal or extremist group, or otherwise bring
discredit upon the VSO and its role in the community is considered unacceptable and shall not be
permitted.
4. Body ornamentation will not be permitted on the hands, head, face, neck or scalp; medical alerts
or wedding band tattoos are exempt.
5. Any body ornamentation that includes non-medically necessary or gaudy veneers, caps, grills or
other adornments on teeth; graphic or unnatural colored contact lenses; piercings/mutilations, or
objects inserted in/under the skin will not be worn/displayed while on duty.
6. Nothing in this policy is to be construed as prohibiting body modifications necessitated by
deformity, medical procedures or injury.
7. Existing visible body ornamentation considered unacceptable as defined above must be covered
by the long sleeve uniform or dress shirt while on duty. When off duty and operating or otherwise
utilizing an agency vehicle, marked or unmarked, or in any apparel that represents the VSO
regardless of duty status, unacceptable body ornamentation must be covered.
8. Applicants/Candidates for Hire: So as not to exclude qualified candidates based solely on the
existence of body ornamentation, a candidate’s existing body ornamentation will be evaluated
during selection prior to time of hire.
9. Members involved in certain investigative assignments may be waived from this policy requirement
for the course of their assignment upon specific approval by their respective Division Chief.
H. PLAIN CLOTHES
1. Detectives and plain-clothes Deputies will be neat, clean and professionally dressed with
exception for special duty, undercover assignments and other special circumstances.
2. Detectives assigned to vice, narcotics or other specialized units shall dress according to the
standards set by their respective Division Chief and the Sheriff.
I. CIVILIAN EMPLOYEES
1. Male and female employees shall dress in civilian clothing or uniforms as directed by the Division
Chiefs.
2. If civilian employees are directed to wear a uniform, that uniform will be the non-sworn uniform
issued by the VSO.
3. When directed to wear a non-sworn uniform, civilian employees will conform to the same standards
governing uniforms and appearance, as applicable, with that of sworn personnel.
4. Male employees shall wear dress pants, dress shirts, dress shoes and socks.
a. Coat and tie are optional.
5. Female employees shall wear dress slacks, dress blouses or sweaters, dresses or skirts and dress
shoes.

a. Excessively short dresses, skirts or revealing clothing are prohibited.
6. Tee shirts, halter-tops, shorts, blue jeans, sneakers, beach-style flip-flops and beach-type sandals
are prohibited.
7. Civilian members are prohibited from carrying or having access to firearms, weapons, or
restraining devices while on duty or in a county building, a county facility, or a county vehicle.
8. Civilian members who have a valid concealed firearms permit are prohibited from carrying
weapons while on-duty or in a county building, a county facility, or a county vehicle.
J. VOLUNTEERS AND AUXILIARIES
1. Volunteer personnel are often in a position to represent the VSO and are expected to present a
neat, clean and orderly appearance.
2. UNIFORMS
a. Those volunteers required to wear a uniform shall be issued the non-sworn uniform. The
number issued shall be determined by the Division Chief to which the volunteer is assigned,
but the total issued shall not exceed that of civilian employees.
b. A ball cap, windbreaker or other equipment items may be issued depending upon the
volunteer's assignment and required training/certifications.
3. CIVILIAN DRESS CLOTHING
a. Volunteers who are not issued uniforms may wear civilian dress clothing. A suit and tie or
formal dress is not required; however, their appearance shall be neat and appropriate, in
accordance with the job function.
b. Inappropriate attire shall include:
(1) Extremely short dresses
(2) Jeans or jean type (denim) slacks
(3) Sneakers or tennis shoes
(4) Excessive make-up
(5) Excessively tight, revealing, or disheveled clothing
c. The volunteer shall not carry or have access to personally owned, or VSO issued weapons
or physical restraint devices. Auxiliary members shall not be equipped with, carry, or have
access to firearms, weapons, handcuffs, or any other equipment owned by the VSO or by the
member that would place the auxiliary member or the VSO in a position of potential danger
or liability while performing duties.
4. CHAPLAINS
a. VSO Chaplains shall be issued a windbreaker and a VSO C.O.P. badge and ID case.
5. VOLUNTEER BAILIFFS
a. Those individuals volunteering their service as auxiliary bailiffs in the courts shall be issued a
civilian volunteer uniform.
K. CASUAL BUSINESS ATTIRE – DESIGNATED “CASUAL FRIDAY”
1. Casual business attire shall be worn only when designated by the Sheriff or Chief Deputy.
2. “Casual Friday” has been designated to allow members the opportunity to come to work in casual
clothing, but which is still appropriate for an office/business environment. The intent of this privilege
is to provide for a comfortable relaxed-dress day to boost morale while still providing an
atmosphere that promotes productivity and public confidence.
3. Although casual attire is permitted, clothing must still be office/business appropriate and grooming
shall be in accordance with established procedure.
4. CASUAL ATTIRE GUIDELINES
a. Clothing shall be clean and pressed; any clothing that is worn, torn, see-through or revealing,
or is designed for athletic, beach or nightclub activity shall not be permitted.

b. Jeans must be clean, un-faded, hemmed and at an appropriate hip height.
c. Capri pants should fall below the knee.
d. No shorts are permitted; long shorts are not Capri pants and are not permitted.
e. Tee shirts must cover the stomach/midriff and be free from designs/advertising that may
reflect poorly on the agency.
f. Approved footwear shall include the authorized business footwear and will include
sneakers/tennis shoes; excessively worn sneakers are not permitted. Beach-style flip-flops
or beach-type sandals are not permitted.
g. Abuse of this privilege may result in the cancellation of casual dress Fridays.
L. RETIREMENT
1. LAW ENFORCEMENT COMMEMORATIVE SERVICE AWARD
a. In accordance with Fla. Stat. § 112.193, the Sheriff may present to each law enforcement
deputy who retires under any provision of a state or municipal retirement system, including
medical disability retirement, one complete uniform including the badge worn by that Deputy,
the Deputy’s issued service handgun and an identification card clearly marked “RETIRED”.
b. Deputies retiring in good standing with a minimum of twenty (20) years of service with the
VSO shall be allowed to keep their VSO duty badge, firearm, “RETIRED” I.D. card and shall
be presented with one complete long sleeve uniform consisting of the shirt, pants, tie, badge,
gun belt, and all applicable accessories.
c. Deputies retiring with less than 20 years of service with VSO shall have at least 10 of those
years spent with the VSO and must retire in good standing from the VSO to be considered
for the Law Enforcement Commemorative Service Award. Retiring Deputies whose law
enforcement service includes agencies other than the VSO shall be required to submit proof
of retirement to the Sheriff in advance for verification and approval of the Law Enforcement
Commemorative Service Award.
d. Alternately, at the Sheriff’s sole discretion, they may approve an appropriate combination of
years of age and service upon retirement to qualify for presentation.
e. NOTE: Retirement “in good standing” means that the deputy did not retire in lieu of
termination, in lieu of disciplinary action, or pending investigation.
f. The possession of these items shall be by the retired member’s and ownership shall not revert
to the VSO upon the member's death.
g. No firearm awarded under this policy shall be sold, or traded for another firearm, by the
retiree.
h. The uniform may be worn for ceremonial purposes at official VSO functions such as a
member's funeral, memorials, or other special function. Wear at any time other than those
specified shall be by expressed permission of the Sheriff.
i. While wearing the uniform and weapon, the retired member shall not take any law
enforcement action.
M. MOURNING BAND PROTOCOL
1. The mourning band is an approved and traditional way for law enforcement members to mourn
publicly the death of a fellow law enforcement officer/deputy or member of the United States armed
forces who died in the performance of duty. Its significance in honoring those who died in service
to others and the respect it symbolizes shall be preserved through strict adherence to the following
protocol:
a. Upon the line-of-duty death of any law enforcement member of the agency, members shall
wear the mourning band from the time of death until 2400 hours the day of the funeral.
b. Upon the line-of-duty death of any other law enforcement officer in the state, members may
wear the mourning band from the time of death until 2400 hours the day of the funeral.
c. The mourning band is also approved to be worn for the following:

• Upon other line-of-duty death of any law enforcement officer, or member of the United
States armed forces, who died in the performance of duty, the mourning band may be
worn at the funeral.
• Upon the non-line-of-duty death of any active or retired law enforcement officer, the
mourning band may be worn at the funeral.
• On May 15th each year in observance of National Peace Officers Memorial Day; United
States flags should also be flown at half-mast on this day unless the day is also Armed
Forces Day, as per U.S. Code Title 4,7 (m).
• At any line-of-duty memorials, such as wall or plaque dedications.
2. Proper presentation/wearing of the mourning band shall be horizontal across the badge, centered
half way between the top and bottom.
3. To ensure concordance with protocol, wearing of the mourning band shall commence through
order of the Sheriff. Any deviation from protocol must first be authorized by the Sheriff, or designee.
• 22.1.6
• 33.7.1
• 41.3.4
• 41.3.5
• 45.3.3
• 46.2.3
• 81.2.2
• 83.2.4
VI. REFERENCES
• Belt Gear
• Captain’s/Lieutenant’s Bars
• Length of Service Patch
• Long Sleeve Shirt
• Short Sleeve Shirt
• Shoulder Patch

OFFICE

GO-022-07 01/05/2021 None
Title
AWARDS
I. PURPOSE
The purpose of this general order is to establish and maintain a system for the recognition of individual acts
of heroism, meritorious service, and continued excellence in the performance of duty.
II. DISCUSSION
Acknowledgment of individual acts of heroism, meritorious service, excellence in the performance of duty
and those wounded in the performance of their duty has been established to ensure recognition of deserving
individuals from every classification within the Volusia Sheriff’s Office (VSO).
III. POLICY
It shall be the policy of the VSO to recognize and award those individuals who have displayed heroism,
meritorious service, excellence in the performance of duty and those who have been wounded in the
performance of their duty.
IV. PROCEDURE
A. TYPES OF AWARDS
1. MEDAL OF HONOR
a. The Medal of Honor may be awarded to the family of a fallen officer whose death results from
actions judged by the Sheriff to be of such commendatory and exemplary nature epitomizing
the honorable history of VSO.
b. An Honor Board consisting of the Chief Deputy, the Administrative Captain, and Law
Enforcement Operations Division Chief will assist the Sheriff in the review process. The
Sheriff will make the final decision.
c. This commendation is presented by the Sheriff in the form of a ribbon, corresponding medal,
and a citation; a copy of which will be placed in the employee’s personnel file.
2. MEDAL OF VALOR
a. The Medal of Valor is awarded for an extraordinary act of courage, without regard to personal
safety while engaged in actual combat with an armed and dangerous adversary.
b. This commendation is presented by the Sheriff in the form of a ribbon, corresponding medal,
c. The Medal of Valor is the highest award that can be presented to an individual by the VSO.
3. MEDAL OF BRAVERY

a. The Medal of Bravery is awarded for the performance of an outstanding arrest where the
officer’s effort is met by an armed and dangerous adversary. Subjects armed but no discharge
of weapons.
b. This commendation is presented by the Sheriff in the form of a ribbon, corresponding medal,
c. The Medal of Bravery is the second highest award that can be presented to an individual by
the VSO.
4. MEDAL OF HEROISM
a. The Medal of Heroism is awarded for an act of courage without regard to personal safety,
which places the officer in imminent physical danger and those efforts to affect a result or
save a life.
b. The Medal of Heroism is represented in the form of a ribbon, corresponding medal, and a
citation; a copy of which will be placed in the employee's personnel file.
c. The Medal of Heroism is the third highest award that can be presented to an individual by the
VSO.
5. PURPLE HEART
a. The Purple Heart is awarded to those individuals who receive a serious wound actually
inflicted, or as a direct result of a suspect's offensive actions.
b. The Purple Heart is represented in the form of a ribbon, corresponding medal, and a citation;
a copy of which will be placed in the employee's personnel file.
6. LIFE SAVING ACTIONS AWARD
a. For direct actions by sworn or civilian personnel, that does not place the employee in
imminent physical danger, but result in the employee successfully or contributing to saving a
life. Such actions may include administering CPR, or other rescue efforts.
b. The Life Saving Award is represented in the form of a ribbon, corresponding medal, and a
7. TACTICAL DE-ESCALATION AWARD
a. The Medal of Tactical De-Escalation is awarded for Sworn Personnel who utilized exceptional
tactical skills or verbal approach or techniques to de-escalate any deadly force situation
resulting in the saving or sustaining of a human life.
b. The Tactical De-escalation award is presented in the form of a ribbon and a citation; a copy
of which will be placed in the employee's personnel file.
8. MERITORIOUS SERVICE AWARD
a. Sworn Personnel
(1) For highly intelligent and valuable act of police service which demonstrates special
initiative and perseverance in the performance of police duties.
(2) The Meritorious Service Award is represented in the form of a ribbon and a citation; a
copy of which will be placed in the employee's personnel file.
b. Civilian Personnel
(1) Civilian employees of the VSO are eligible for commendations when in the performance
of their duty, they demonstrate outstanding professionalism and special initiative in their
assignment, excellence in service to the citizens of Volusia County, or in their
performance of fosters a positive law enforcement /community relation.
(2) The Civilian Meritorious Service Award is presented in the form of a ribbon and a
9. COMMENDATION CITATION
a. Sworn Personnel
(1) For an arrest or any police service showing exceptional courage, intelligence, or
integrity in the performance of routine duty.

(2) The Commendatory Citation is represented in the form of a ribbon and a citation; a copy
b. Civilian Personnel
(1) For any service showing exceptional diligence, intelligence or integrity in the
performance of their routine duties.
(2) The Commendation Citation is represented in the form of a ribbon and a citation; a copy
10. UNIT COMMENDATION BAR
a. The Unit Commendation Bar is awarded to members of a department component, group, or
team that distinguished itself during a particular period of time by an accomplishment of an
unusual task or execution of duty in an exemplary manner.
(1) For Sworn, the Unit Commendation is represented in the form of a ribbon and a citation;
(2) For Civilians, The Unit Commendation is represented in the form of a ribbon and a
11. PROBLEM SOLVING AWARD
a. Awarded to sworn or civilian personnel for performing an outstanding achievement that
results in improved administration or operation by applying problem solving skills that result
in substantial savings in labor or operational costs, greatly enhances the mission of the VSO,
furthers the goals of problem solving and community policing, and enhances the lifestyle of
community stakeholders, and brings great credit to the VSO. The act or acts must be
representative of performance beyond the requirements of the normal work assignment.
b. The Problem Solving award is presented in the form of a ribbon and a citation; a copy of
which will be placed in the employee's personnel file certificate.
12. COMMUNITY SERVICE AWARD
a. Awarded to sworn or civilian personnel for their valuable and outstanding service while on or
off duty, through an act or series of acts that provided great service to families or communities
that was beyond the normal call of duty. These acts may range from exceptional job related
community interaction to volunteer or community service that brings public acclaim to the
employee, the VSO, and the entire police profession.
b. The Community Service Award is presented in the form of a ribbon and a citation.
13. SPECIAL EVENTS AWARD
a. The Special Events Award is authorized for any member of the department, sworn or civilian,
who participated in an event that the Sheriff determines to be a significant or historical event.
b. The Special Events Award is presented in the form of a ribbon. For each additional Special
Event that a deputy works, one (1) Star will be awarded. The fifth time a deputy receives the
award, they will receive one (1) Cluster, and another one for every fifth award.
14. SHERIFF’S AWARD
a. The Sheriff’s Award is awarded by the Sheriff for acts, or actions, which are deemed
exceptional by the Sheriff.
b. The Sheriff’s Award is presented in the form of a ribbon and a citation; a copy of which will
be placed in the employee's personnel file. For each additional Sheriff’s Award that an officer
receives, one (1) Star will be awarded. The fifth time a deputy receives the award, they will
receive one (1) Cluster, and another one for every fifth award.
15. PHYSICAL FITNESS AWARD
a. The Physical Fitness Award is issued to sworn personnel in recognition of current
achievement of exceptional physical fitness. Upon certification by the Training Section
Supervisor that the requirements for issue as specified in general order GO-022-05 Fitness
Program have been met, the Sheriff will present the appropriate level Physical Fitness Award.

b. Employees who attain exemplary levels of fitness according to the standards set by the
Cooper Institute for Aerobics Research shall be rewarded as follows:
(1) Fitness achievement reaching levels between 70% and 79% shall be awarded a Bronze
Fitness Award.
(2) Fitness achievement reaching levels between 80% and 89% shall be awarded a Silver
Fitness Award
(3) Fitness achievement reaching levels between 90% and 100% shall be awarded a Gold
Fitness Award.
c. The Physical Fitness Award is presented in the form of a Gray ribbon. A star of the appropriate
color affixed to the ribbon represents the top two grades:
(1) Gold Level: Gray ribbon with gold star
(2) Silver Level: Gray ribbon with silver star
(3) Bronze Level: Gray ribbon with no star
d. The Physical Fitness Award will be valid for three years at which time a re-assessment will
be necessary. The ribbon representing the re-assessed level of fitness (bronze, silver, or
gold) will be worn on the uniform. Should a person fail to re-qualify they shall no longer be
eligible to wear the ribbon until such time as they successfully completes the assessment.
16. MILITARY SERVICE RECOGNITION BAR
a. Military veterans may wear the appropriate designated military veteran’s ribbon with their
branch of service.
b. Members who are currently assigned to the National Guard or Military Reserves may wear a
ribbon which corresponds to their branch of service.
17. EMPLOYEES OF THE YEAR AWARD
a. This award will be presented to the Deputy, Detective of the year in the form of a plaque,
ribbon, and citation; a copy of which will be placed in the employee’s personnel file.
b. Civilian and Volunteers of the year will be presented a plaque, ribbon, and citation; a copy of
which will be placed in the employee’s personnel file.
18. OUTSIDE AGENCY AWARDS
a. The Sheriff may authorize a member to wear a non- VSO issued award. No other pins or
buttons or other uniform accessories not provided for in this order will be worn on the VSO
uniform shirt except as authorized or directed by the Sheriff. Award ribbons will be worn
according to the following order of precedence with the senior award ribbon on top and to the
wearer's right.
19. DEPUTY/DETECTIVES/EMPLOYEE/TELECOMMUNICATOR/VOLUNTEER OF THE
QUARTER
a. The Deputy, Detectives, Employee, Telecommunicator, and Volunteer of the Quarter shall be
selected for outstanding achievement over and above the normal call of duty during the
quarter in the position assigned.
b. Nominations from each of these categories shall be presented each quarter as candidates
for the quarterly awards.
c. Selected recipients of this award will receive a personal plaque. Their photographs and
names will be placed in wall plaques that are displayed in the various offices throughout the
VSO.
d. This award shall be presented with a citation relating the circumstances leading to the award;
20. FIREARMS PROFICIENCY AWARD
a. The Firearms Proficiency Award is designed to encourage the development and maintenance
of firearms proficiency and to recognize the achievement of a high level of skill.
Certification/presentation will be by the Training Section Supervisor.

b. The award will be a green enameled ribbon with silver or gold lettering or framing indicating
"Pistol Expert” or “Pistol Master”. Those who earn this award will wear it approximately one-
half inch (½") below the nametag, centered on the pocket flap seam. The award may be worn
for one calendar year after the date of qualification during which it was earned. It will have to
be earned again for each additional year. To be eligible for the “Pistol Expert” award, a score
of 45-47 must be achieved on the first PPC qualification attempt. To be eligible for the “Pistol
Master” award, a score of 48 must be achieved on the first PPC qualification attempt. The
ribbon will be presented by the Training Section.
B. ANNUAL AWARDS BANQUET
1. The Annual Awards Banquet will be held at the beginning of each calendar year. The following
awards/acknowledgments will be presented at the Annual Ceremony:
a. VSO Fallen Deputies (Remembrances)
b. Medal of Honor (Posthumously)- To Deputy’s Family
c. Medal of Valor
d. Medal of Bravery
e. Medal of Heroism
f. Purple Heart Recipients
g. Life Saving Actions
h. Tactical De-escalation
i. Meritorious Service
j. Yearly Award Winners (Deputy, Detective, Employee, Telecommunicator, COP, CVAP)
k. Citizenship awards
2. Additional recognitions/awards may be presented at the Sheriff’s discretion.
C. MONTHLY AWARDS CEREMONY
1. The Monthly Awards Ceremony will be held on the first Wednesday of each month. The following
awards/acknowledgments will be presented at the Monthly Ceremony:
a. Commendation Citation
b. Unit Commendations
c. Problem Solving Awards
d. Community Service Awards
e. Special Events Awards
f. Certificates of Recognition/Appreciation
g. Promotions
h. Retirements/20 or more years
i. Quarterly Awards (will be presented every three months)
(1) Additional recognitions/awards may be presented at the Sheriff’s discretion.
D. NOMINATIONS
1. Any citizen or VSO employee may initiate nominations for awards or commendations.
Nominations shall be forwarded in writing to the Sheriff.
2. Nominations shall be documented, detailing the reasons for the nomination, and forwarded to the
chairperson.
3. Nominations for the following awards shall be presented to the Awards Committee by the affected
Supervisor:
a. Medal of Valor

b. Medal of Bravery
c. Medal of Heroism
d. Life Saving Actions
e. Tactical De-escalation
f. Commendation Citation
g. Unit Commendations
h. Problem Solving Awards
i. Community Service Awards
E. AWARDS TO OTHER INDIVIDUALS
1. The Sheriff may, at their discretion, present VSO medals, awards, or citations to individuals who
are not members of the VSO.
2. These individuals may be private citizens, employees of local government or members of area law
enforcement agencies that the Sheriff desires to recognize for their contribution to public safety.
F. AWARDS COMMITTEE
1. Members of the Awards Committee will be appointed by the Sheriff or designee. There will be 8-
10 committee members from varying sections of the VSO. An employee awards committee will
review and make recommendations to the Sheriff for awards and citations issued by the VSO.
2. The committee will decide all matters by majority rules. The decisions of the committee shall be
based on the merits of the nomination. Each member of the committee shall impartially evaluate
the circumstances and formulate their decision. The Awards Committee may interview witnesses,
examine documents, and review circumstances to assist them in their decisions.
3. The Sheriff and their staff shall review the committee's findings and will approve or disapprove the
committee's recommendations.
4. The awards committee may recommend other types of awards not previously described, i.e.,
plaques, letters of appreciation.
G. WEARING OF AWARDS
1. Medals shall not be worn on the duty uniform other than at the time of presentation, except at the
direction of the Sheriff.
2. Award ribbons will be worn on the pocket flap just below the badge. The top award or row is to be
centered ¼ inch below the pocket seam. Refer to general order GO-022-06 Appearance,
Uniforms, and Equipment for illustrations.
3. Award ribbons shall be worn according to precedent, the highest award being worn to the right of
the wearer. No more than three ribbons shall be worn on one line.
4. The order of precedent shall be:
a. Medal of Honor
b. Medal of Valor
c. Medal of Bravery
d. Medal of Heroism
e. Purple Heart
f. Life Saving Actions
g. Tactical De-Escalation
h. Meritorious Service
i. Commendation Bar
j. Unit Commendation Bar
k. Problem Solving Award

l. Community Service Award
m. Special Events Award
n. Sheriff’s Award
o. Physical Fitness Bar
5. MULTIPLE AWARDS
a. Multiple awards of the same medal will result in additional presentations to the recipient.
However, only one ribbon for each type of award shall be worn on the uniform. Multiple
presentations of the same award shall be represented by the presence of a five-pointed star
symmetrically affixed to the award ribbon for each additional award. Award ribbons will be
trimmed in silver for the rank of deputy and gold for the rank of sergeant and above; any
corresponding stars will reflect the same metallic finish according to rank
6. MILITARY SERVICE RECOGNITION
a. The Military/Academy Service Recognition ribbons will be worn centered above the
nameplate.

OFFICE

GO-022-09 01/05/2021 01/13/2022
Title
OUTSIDE EMPLOYMENT
I. PURPOSE
Pursuant to Fla. Stat. § 30.2905, the purpose of this general order is to provide guidance and direction for
contract employment of Volusia Sheriff’s Office (VSO) Deputies during off-duty hours as well as secondary
employment.
II. DISCUSSION
The primary obligation and responsibility for all VSO Employees is to their on-duty assignments with the
VSO.
Extra-duty and secondary employment is not an inherent right, but a privilege that is granted at the discretion
of the Sheriff. The VSO allows employees to participate in extra-duty employment in accordance with this
general order, and general order GO-026-02 Standards of Conduct, with the written authorization of the
Sheriff.
III. POLICY
It is VSO policy to allow all eligible employees to participate in secondary employment and to allow all eligible
Deputy Sheriffs possessing full arrest powers to participate in extra-duty employment opportunities that do
not:
• Interfere or conflict with the employee’s primary duties and responsibilities with the VSO;
• Violate any federal or state laws, county ordinances, or VSO policies;
• Cause embarrassment to or detract from the reputation of the VSO.
The following types of extra-duty and secondary employment shall be prohibited. They include, but are not
limited to:
• At establishments that sell or serve alcoholic beverages as the primary function of the business, except
during special events. In those instances, Deputies:
• are restricted to law enforcement action only;
• shall not screen patrons for entry or act as bouncers;
• shall not remain within the interior of the business unless conducting inspections or taking law
enforcement action.
• Employment with bail bond agencies;
• Investigative work for attorneys, insurance companies, or security firms;
• Assisting in any manner with the case preparation for the defense in any criminal action;
• Companies that engage in the repossession of vehicles or other property;
• Employment with businesses engaged in the towing of vehicles;

• All establishments providing adult entertainment;
• As a private investigator or any employment that might require access to criminal history information
records or files as a condition of employment;
• Working as a process server or bill collector;
• Other employment which adversely affects the performance of official duties or which may create a
conflict of interest, ethical violation, or a violation of ordinance or state statute.
Extra-duty and secondary employment is a privilege and the Sheriff or designee may revoke, deny, or restrict
such employment, if deemed to be in the best interests of the VSO.
IV. DEFINITIONS
Chief Deputy – Sworn member who provides oversite of the Extra-Duty Employment function. Their duties
include, but are not limited to, overseeing the approval process for perspective extra-duty employers,
resolving conflicts associated with extra-duty employment requests, ensuring for the submission of agency
required fees, and serving as a point of contact for inquiries or complaints arising from extra-duty
employment.
Courtesy Officer – Sworn employees living in rent-free or reduced rent housing accepted in exchange for
performing duties including but not limited to: patrolling the complex, completing security inspections,
locking/unlocking points of entry, keeping activity logs, etc., which is conditioned upon their sworn or
appointed status.
Extra-Duty Employer – Any person, government entity, or private business that hires an agency employee
for any period of time to perform extra-duty jobs.
Extra-Duty Employment – Contracted employment, not required by VSO, wherein the actual or potential
use of law enforcement powers is anticipated. Generally performed in uniform with a marked car. Cost is paid
by the extra-duty employer requesting the service.
Extra-Duty Employment Administrative Fee – An hourly assessment paid by the extra-duty employer to
offset agency equipment and other expenses related to extra-duty employment.
Extra-Duty Employment Coordinator – Agency employee who schedules or coordinates the activities of
personnel working extra-duty employment.
Extra-Duty Employment Pay – Contractual amount for hours worked by a Deputy Sheriff during an extra-
duty employment assignment.
Overtime – Employment beyond scheduled work hours which is directly related to the employee’s primary
assignment or VSO needs. Example: fill a vacant zone due to sick leave or vacation.
Secondary Employment – is additional outside employment which does not require or utilize law
enforcement authority. It is employment or business of a non-law enforcement nature in which the vested
powers of a Deputy Sheriff are not a condition of employment and for which an employee receives direct or
indirect compensation. Secondary employment includes, but is not limited to: working for another person or
business, self-employment or owning of a business which consumes time or attention. Secondary
employment includes free or reduced rent housing accepted in exchange for the presence of the Deputy or
for providing security.
Special Event – Shall mean any preplanned meeting, activity, social media event, parade, or gathering of a
group of persons, vessels, motor vehicles or a combination thereof, having a common purpose on any
public/private street, sidewalk, alley, park, lake or other public/private place or building, which a special event
substantially inhibits the usual flow of pedestrian or vehicular travel or which occupies any public/private
place or building from normal use of space by the general public.
V. PROCEDURE
A. GENERAL
1. All extra-duty employment contracts and scheduling shall be centralized through the Extra-Duty
Employment Coordinator.
2. No extra-duty job will be authorized or accepted if a potential employer places any restrictions on
who may work the job based on race, color, religion, gender, sexual orientation, gender identity,
national origin, age, disability, or as otherwise provided by law.

3. Regular work schedules and resource requirements of VSO will not be compromised or adjusted
to meet extra-duty or secondary employment requests.
4. VSO reserves the right to cancel extra-duty employment without notice and to recall Deputy
Sheriffs for official duty when necessary for community safety. If an agency directed cancellation
does occur, the extra-duty employer will only be billed for time the Deputy is actually on-duty with
the employer rounded up to the nearest 15 minutes of billable time.
5. To work extra-duty employment, the Deputy must:
• Have successfully completed all phases of the New Deputy Training (NDT) Program, unless
waived by the Sheriff or designee;
• Have obtained approval to work extra-duty employment by completing and submitting a
Permission Request to Work Extra-Duty Employment form # 121021.001 to the Extra Duty
Employment Coordinator through their chain of command;
• Have an active account in PowerDetails, the computer software system used to advertise and
assign available extra-duty employment. Once an approved Permission Request to Work
Extra-Duty Employment form is received, the Extra-Duty Employment Coordinator will create
an account for the employee in PowerDetails;
• Is eligible to work extra-duty employment.
6. It is the responsibility of the employee desiring to work extra-duty employment to use the
PowerDetails system to review and choose from the available jobs.
7. It shall be the policy of the VSO to fairly and equally distribute all opportunities for extra-duty
assignments among those eligible Deputies who have expressed their interest in participating in
the program.
8. Deputy Sheriffs shall not engage in extra-duty employment:
• During any disciplinary period;
• While assigned to administrative leave or duty imposed pursuant to an ongoing investigation;
• If the employee’s overall performance is less than satisfactory, as evidenced by monthly,
quarterly, or annual evaluation;
• Within forty-eight (48) hours after taking sick leave without prior approval by the member's
District/Section Captain. For the purpose of this policy, calculation begins at the start time of
the shift for which sick leave was used;
• When assigned to temporary restricted duty that prevents them from performing their primary
functions;
• When receiving workers’ compensation wage loss benefits, as a result of injuries sustained
on-duty;
• While on Family Medical Leave where the employee is the patient;
• While awaiting a fitness for duty evaluation;
• While on Bereavement Leave;
• While on Leave without Pay status.
B. RESTRICTIONS ON HOURS OF WORK
1. The following shall apply to regular work hours, overtime, extra-duty, and secondary employment:
a. It shall be the policy of the VSO that Deputies shall only work a maximum of seven (7)
consecutive days and no more than eighteen (18) consecutive hours in a twenty-four (24)
hour period. Deputies must have at least eight hours off prior to reporting to regular assigned
duty. Each twenty-four (24) hour period shall begin at midnight (0000 hours). For the purpose
of this policy, it shall be considered a work day when five (5) or more hours have been worked.
b. The above procedures may be waived during any disaster, special event, major investigation,
or with authorization by a Captain or above, on an individual case-by-case basis.
C. HOURLY RATES

1. The hourly rate paid to employees for extra-duty employment will be fifty dollars ($50.00) per hour,
with a three (3) hour minimum.
2. When a supervisor is required, as outlined in this general order, the designated event supervisor
shall receive fifty-five ($55.00) per hour. When a Lieutenant or Captain is required, as outlined in
this general order, the designated event Lieutenant or Captain shall receive sixty ($60.00) per
hour.
3. The hourly rate paid for extra-duty employment will be an additional ten dollars ($10.00) per hour,
with a three (3) hour minimum, on the following ten (10) holidays and any other holiday as
determined by the Sheriff:
• Dr. Martin Luther King's Birthday
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Friday following Thanksgiving Day
• Christmas Day
• New Year's Day
4. All hours of work less than an hour will be rounded up and charged to the nearest fifteen (15)
minutes of billable time unless the employer elects to round up in greater than fifteen (15) minute
increments (i.e., nearest half hour or whole hour.)
5. If an employee is working a scheduled shift of three (3) or more hours, and the employer terminates
the job before the end of the scheduled shift, the employer shall be charged a cancellation fee of
three (3) hours or the number of hours worked, whichever is greater.
6. The extra-duty employer may be charged a cancellation fee of three (3) hours, for each Deputy
contracted and assigned to the extra-duty employment event, if they fail to notify the Extra-Duty
Employment Coordinator of the cancellation prior to an employee’s reporting time.
7. Deputies shall receive payment for extra-duty employment by Finance Section within two (2)
weeks from when the work was performed. Payment will be made by check or direct deposit,
separate from the employee’s payroll check.
D. STAFFING LEVELS
1. Extra-duty employers requesting extra-duty employment will be required to employ a sufficient
number of Deputies to provide for safe and efficient security service for the particular event. Under
normal conditions, staffing levels will be as follows:
• Up to one hundred (100) people – One 1 Deputy
• One hundred to five hundred (100-500) people – Two (2) Deputies
• Five hundred to one thousand (500-1,000) people – Three3 Deputies
• Over one thousand (1,000) people will be considered a special event and will be reviewed by
the Special Operations Section Commander for staffing.
2. If alcohol is to be sold at the event, one (1) extra Deputy shall be added to the staffing levels noted
above.
3. However, it will be the responsibility of the Extra-Duty Employment Coordinator to forward
approved requests requiring either a significant number of sworn personnel or events of a unique
nature (such as concerts, large parties, etc.) to the Special Operations Section Commander, or
designee, for review and staffing determinations. Departures from the “normal” staffing levels will
be based on, but not limited to:
• Location of the job;

• Nature of the job;
• Anticipated crowd size;
• Past event problems;
• Alcohol sold or consumed;
• Available intelligence information;
• Risk assessment.
4. Events requiring five (5) or more Deputies shall require employment of supervisor(s):
• Five (5) to seven (7) Deputies – One (1) supervisor;
• Eight (8) to fourteen (14) Deputies – Two (2)supervisors;
• Fifteen (15) to twenty-one (21) Deputies – Three (3) supervisors.
5. For events requiring three (3) supervisors, an administrator holding the rank of Lieutenant or
Captain shall be required.
6. The Sheriff, or designee, has the final decision on the number of Deputies/supervisors to be
employed. If the extra-duty employer does not accept the decision, the Extra-Duty Employment
Coordinator will inform them that the VSO will not work the requested assignment.
E. AGENCY EQUIPMENT
1. Agency equipment, including vehicles, may be used by agency personnel while engaged in extra-
duty employment.
2. Sworn personnel working extra-duty employment shall do so in uniform. The approved uniform is
either the Class A or Class B Uniform. Specialized Unit personnel may wear the uniform
associated with their respective assignment, if the extra-duty employment specifically requires
their specialized skill (such as K-9 Handler at a concert venue). The Chief Deputy shall evaluate
and either approve/disapprove an extra-duty employer request for a Deputy to work in an alternate
uniform or in plain clothes.
3. The agency will charge the extra-duty employer a ten dollar ($10.00) per hour administrative fee
per Deputy working the extra-duty employment to offset administrative and equipment costs
associated with the employment. Any exception to the administrative fee must be approved by the
F. REQUIREMENTS WHEN WORKING EXTRA-DUTY EMPLOYMENT
1. All Deputy Sheriffs will arrive at the extra-duty employment location on time and in uniform.
2. All Deputy Sheriffs working extra-duty employment shall log in with Communications upon arriving
at the assigned detail and log out with Communications upon leaving the detail once it has been
completed. This action will ensure that Communications is aware the employee is working extra-
duty employment as well as on-duty personnel in the district it is occurring.
3. Deputies working extra-duty employment, when in uniform, shall activate their assigned BWC for
any activities that fall under the definition of required use within general order GO-041-20 Body
Worn Cameras.
4. All Deputy Sheriffs working extra-duty employment shall act as the primary response unit for all
calls for service, arrests, and written reports of incidents occurring at the location of their extra-
duty employment.
5. When exercising law enforcement powers, Deputy Sheriffs shall strictly adhere to the policies and
procedures related to those powers, as established by state statute and the VSO. Under no
circumstances shall employees follow any policy, procedure, or direction of an extra-duty
employer, which is inconsistent, incompatible, or in conflict with the policies, procedures, and
general orders of the VSO.
6. Deputy Sheriffs working extra-duty employment are responsible for all arrests and applicable
written reports for incidents occurring at the employment job site during their extra-duty
employment. In general, enforcement related activities (taking an official enforcement action such
as making an arrest) are chargeable to the VSO and not the extra-duty employment employer.

However, from a practical standpoint it is recognized that timekeeping by a Deputy working an
enforcement action while working extra-duty employment can become difficult. Therefore, by
policy, the time that a Deputy Sheriff spends on enforcement related activities exceeding fifteen
(15) minutes while working an extra-duty employment should not be charged to the extra-duty
employment employer, but instead should be billed to the VSO via the payroll process and
annotated “Extra-Duty Employment Incident/Case Number _______”.
7. Deputy Sheriffs working extra-duty employment have a responsibility to the employer to be on the
job site performing authorized duties. However, there may be times when emergencies occur and
Deputy Sheriffs working extra-duty employment are needed to assist on-duty personnel. When
called upon to respond to an agency emergency situation, they should immediately notify their
extra-duty employer and then proceed to assist with the emergency call. Immediately after the
emergency call is cleared or determined to be under control, the on-duty supervisor should allow
the Deputy Sheriff to return to their extra-duty employment assignment. Time spent away from the
extra-duty employment for official VSO business exceeding fifteen (15) minutes will be billed to
the VSO, via the payroll process, and not to the extra-duty employment employer.
8. Time spent on an actual enforcement related action, in fifteen (15) minute increments per incident,
will be recorded by Deputy Sheriffs on their weekly payroll time card as overtime (unless the
Deputy is able to flex the time out during the pay-period)
9. Deputies will not bill time to both the VSO and the extra-duty employment employer for performing
enforcement related activities.
a. If a Deputy Sheriff is unable to work their scheduled extra-duty employment for any reason,
they are responsible for finding and scheduling a replacement Deputy Sheriff, who is
authorized to work extra-duty employment, no later than twenty-four (24) hours prior to the
extra-duty employment’s scheduled start time, absent exigent circumstances. If the Deputy
has determined they are not able to work their scheduled extra-duty employment forty-eight
(48) hours or more prior to its start time, the Deputy shall request they be cancelled from the
extra-duty employment through the PowerDetails system. This will notify and allow another
Deputy that has listed themself as backup to assign themself to that extra-duty employment.
If there is no backup, it will relist the extra-duty employment as available. Requesting to cancel
in PowerDetails does not relieve the scheduled Deputy of the responsibility for finding and
scheduling their replacement within twenty-four (24) hours prior to the extra-duty
employment’s start time.
b. If the Deputy has determined they are not able to work their scheduled extra-duty employment
less than forty-eight (48) hours prior to its start time, the Deputy shall advise the Extra-Duty
Employment Coordinator of the Deputy that is their replacement. The Extra-Duty Employment
Coordinator will make any required updates to PowerDetails.
10. Failure to show up for a scheduled extra-duty employment, without sufficient explanation or notice,
may subject the employee to the following sanctions:
• First occurrence, in a twelve (12) month period – counseling;
• Second Occurrence, in a twelve (12) month period – extra-duty employment privilege revoked
for thirty (30) days;
• Third occurrence, in a twelve (12) month period – extra-duty employment privilege revoked
for three hundred sixty-five (365) days.
Repeated violations can result in permanent revocation of a Deputy Sheriff’s privilege to work
extra-duty employment. These sanctions will not be considered discipline pursuant to General
order GO-026-02 Standards of Conduct.
11. In order to maintain the fairness and integrity of the Extra-Duty Employment Program, the following
actions are prohibited:
• Soliciting extra-duty employers for extra-duty employment opportunities and requesting that
the extra-duty employer specifically request that the Deputy making the contact be requested
to work the extra-duty employment;
• Negotiating compensation rates or other forms of compensation with extra-duty employers
outside the scope of this general order;

• Signing up for extra-duty employment for another Deputy Sheriff or allowing another Deputy
Sheriff to sign up for extra-duty employment on your behalf;
• Cancelling an already assigned extra-duty employment for the sole purpose of signing up for
a better opportunity that became available at a later date/time.
12. The acceptance of gifts, gratuities, bonuses, tips, or merchandise in any form from any extra-duty
employer is strictly prohibited and subject to disciplinary action as set forth in general order GO-
026-02 Standards of Conduct. Meals, non-alcoholic beverages, and lodging provided to
participating Deputies during the course of employment are considered part of the compensation
for that extra-duty employment and not considered a bonus or tip.
G. BILLING DOCKET
1. A billing docket shall be completed for each extra-duty employment, complete with billing
information. A separate billing docket form must be completed:
• For each day of the extra-duty employment;
• For cancelled extra-duty employment, when notification was received less than twenty-four
(24) hours prior to the scheduled start time;
• For cancelled extra-duty employment, when notification was not received.
2. A single billing docket may be used to document the extra-duty employment hours for more than
one Deputy.
3. A billing docket must be signed by the employer or the employer’s authorized representative
certifying the Deputy(ies) listed worked the hours shown on the billing docket.
a. If the billing docket is used to document the cancellation without notification or within less
than twenty-four (24) hours of the start of the extra-duty employment and does not list hours
worked, it does not require the employer’s or their representative’s signature.
4. The completed billing docket must reach the Extra-Duty Employment Coordinator no later than
thirty-six (36) hours after securing from the extra-duty employment.
H. EXTRA-DUTY EMPLOYMENT INJURIES/DISABILITY BENEFITS
1. Pursuant to Fla. Stat. § 30.2905, an extra-duty employer of a Deputy Sheriff shall be responsible
for the acts or omissions of the Deputy(s) while performing services for that employer while off--
duty, including workers’ compensation benefits.
2. Deputies engaged in extra-duty employment, will not be covered by the VSO injury benefits
(Worker’s Compensation) if they are not performing a law enforcement task.
3. However, a Deputy Sheriff so employed who sustains an injury while enforcing the criminal, traffic,
or penal laws of this state shall be regarded as working on-duty. When Deputies working extra-
duty observe a violation of law, and take affirmative action, they are immediately transferred to an
“on-duty” status, and are covered.
4. VSO Worker’s Compensation claims are subject to review and approval of the Human Resources
Section. Injuries/disabilities sustained during official law enforcement actions shall be reported and
documented pursuant to current agency policy, procedure, and general order.
5. Members injured during extra-duty employment, while taking a law enforcement action, shall as
soon as possible notify their supervisor or the Watch Commander, whichever is appropriate, of the
injury. A Notice of Injury report shall be initiated in BlueTeam.
I. REQUESTS FOR EXTRA-DUTY EMPLOYMENT – EXTRA-DUTY EMPLOYER
1. Extra-duty employment is considered an “enhanced” level of service and the VSO will not entertain
requests from prospective extra-duty employers for law enforcement services that are considered
by the Sheriff to be within the normal operating scope of responsibility of the VSO.
2. Extra-duty employers desiring extra-duty detail law enforcement services must contact the Extra-
Duty Employment Coordinator. If an employee is approached by an extra-duty employer about
potential extra-duty law enforcement detail work, the employee should forward the request or
direct the extra-duty employer to contact the VSO Extra-Duty Employment Coordinator.

3. If a request for extra-duty employment is consistent with this policy, the Extra-Duty Employment
Coordinator shall request the following information to determine the significant aspects of the
extra-duty employment:
• Description of services requested or work required;
• Extra-duty employers name, address, and phone number;
• Extra-duty employers contact name;
• Extra-duty employers billing address;
• Number of Deputies requested;
• Location of work site;
• Specific date(s), hours, and duration of job;
• Requested VSO equipment.
4. Requests received with less than fourteen (14) working days before the date of the requested job
may be declined.
5. Extra-duty employment assignment requests by extra-duty employers will not be approved if the
potential extra-duty employer places any restrictions on who may work the job based on race,
color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or as
otherwise provided by law.
6. If the Extra-Duty Employment Coordinator has any concerns regarding the extra-duty employer,
the type of services requested, the number of personnel requested, etc., they shall be promptly
forwarded to the Chief Deputy for review.
7. The extra-duty employer shall complete and sign a contract for all extra-duty employment. The
contract shall contain, whenever practical, the following:
• Hourly rate;
• Three (3) hour minimum stipulation(s);
• Cancelation procedures and charge(s) for failing to make timely notice;
• Method of payment requirements;
• Result of non-payment;
• Billing address;
• Extra-duty employment information;
• Notice they are responsible for the acts or omissions of the Deputy Sheriff while performing
services for that employer;
• Recall provision for Deputy in case of emergency.
8. Extra-duty employers seeking to hire enforcement personnel to work extra-duty employment shall
pay for such services by approved payment methods to the VSO.
J. EXTRA-DUTY EMPLOYMENT COORDINATOR – RESPONSIBILITIES
1. Responsibilities of the Extra-Duty Employment Coordinator include:
• Reviewing and forwarding for approval, as appropriate, extra-duty employer requests for
extra-duty employment.
• The Extra-Duty Employment Coordinator, in consultation with the Chief Deputy, shall reject
any extra-duty employment request if such employment is determined to not be in the best
interests of the VSO.
• The Extra-Duty Employment Coordinator is responsible for coordinating and inputting
approved extra-duty employment opportunities (posting jobs) into the PowerDetails Software
System.
• Maintaining the records of Deputies approved to work extra-duty in the PowerDetails
Software System.

• Ensure all extra-duty employers are approved to participate in the Extra-Duty Employment
Program. The Extra-Duty Employment Coordinator shall maintain a listing of all extra-duty
employers that have been “suspended” for non-payment or non-conformance with policy
requirements.
• Maintaining required extra-duty employer and employee records.
• Coordinating and clarifying any special requirement or consideration pertinent to Deputy
Sheriffs working an extra-duty employment detail.
• It is the responsibility of the Extra-Duty Employment Coordinator to bill extra-duty employers
for fees due to the VSO. Upon receipt of billed funds, the Chief Financial Officer will have
funds due to Deputies disbursed to them and shall insure all administrative fees are posted
and deposited to VSO.
• Resolving extra-duty employment related conflicts by forwarding conflicts or complaints to the
Chief Deputy.
• Upon a violation of the provisions set forth in this policy, the Extra-Duty Employment
Coordinator shall suspend, revoke, or terminate a Deputy’s extra-duty law enforcement detail
employment as directed by the Sheriff or designee.
• Ensuring that the PowerDetails Software System is operating properly.
• Preparing and distributing all required/requested system reports.
K. SECONDARY EMPLOYMENT
1. Employees intending to start their own business or working secondary employment, as outlined in
this general order, shall submit a Secondary Employment Approval Request Form to the Sheriff
or designee via their chain of command through BlueTeam. This form includes:
• The nature of the business, the goods/services being provided, and any other pertinent
information about the business and extent of the employee’s involvement.
• A statement of assurance that the business is not in conflict with the policies and procedures
of the agency and it is not in violation of Fla. Stat. § 112.313(7)(A), regulating an employee’s
employment or contractual services with an individual or entity doing business with the
agency.
2. Once approved, no additional requests need be submitted unless the nature of the business, or
the goods and services, has changed.
3. Agency equipment and uniforms may not be used by the employee, unless otherwise approved
by the Sheriff.
L. COURTESY OFFICER SERVICES
1. Courtesy Officer Services are considered secondary employment. This type of employment is
permissible only when the sworn employee has satisfied the following conditions:
• The Deputy has submitted a completed Courtesy Officer Approval Request with Outside Off-
Duty Deputy Courtesy Officer Agreement or a completed Courtesy Officer Caretaker –
County Parks Approval Request with Outside Off-Duty Deputy Courtesy Officer/Caretaker
Agreement – County Parks. The approval request must have documentation clearly defining
the expectations/duties required of the Deputy by the business to the Sheriff or designee via
their chain of command through BlueTeam.
• The Sheriff or designee has granted approval.
2. The Deputy must resubmit a completed approval request with documentation clearly defining the
expectations/duties required of the Deputy by the business to the Sheriff or designee via their
chain of command through BlueTeam for approval every twelve (12) months after the previous
approval.
3. If the business requests changes to the nature of the expectations/duties required of the Deputy,
the Deputy must submit a new approval request with documentation clearly defining the
expectations/duties required of the Deputy by the business to the Sheriff or designee via their
chain of command through BlueTeam for approval every twelve (12) months after the previous
approval.

4. VSO equipment and uniforms shall not be used while providing courtesy officer services, unless
otherwise approved by the Sheriff.
5. If a crime is being committed in the employee’s presence during the course performing courtesy
officer duties, the appropriate law enforcement agency shall be called. The employee shall only
make felony arrests. Misdemeanor arrests will be made only in situations where the life or safety
of another is being threatened.
6. Sworn employees living in rent-free or reduced rent housing (Courtesy Officer) are bound by the
eight (8) hour rule. Employees are expected to arrange with the property manager/management
any particulars necessary to ensure they receive the proper rest before reporting to regularly
assigned duties, agency overtime, or extra-duty employment shift.

A. CALEA COMMUNICATIONS ACCREDITATION
• 3.2.6
B. CALEA LAW ENFORCEMENT ACCREDITATION
• 22.2.4
• 22.2.5
• Courtesy Officer Approval Request/Outside Off-Duty Courtesy Officer Agreement, VSO Form #
092820.001
• Courtesy Officer Caretaker – County Parks Approval Request/Outside Off-Duty Deputy Courtesy
Officer/Caretaker Agreement – County Parks, VSO Form # 121820.001
• Extra-Duty Employment Billing Docket, VSO Form # 110592.007
• Outside Extra-Duty Deputy Security Services Detail Agreement (Business or Person), VSO Form #
051793.006
• Outside Extra-Duty Deputy Security Services Detail Agreement (Governmental Entities), VSO Form #
122221.001
• Permission Request to Work Extra-Duty Employment, VSO Form # 121021.001
• Secondary Employment Approval Request, VSO Form # 052021.001

OFFICE

GO-022-10 01/05/2021 None
Title
WORKPLACE HARASSMENT AND DISCRIMINATION
I. PURPOSE
The Volusia Sheriff’s Office (VSO) is an Equal Employment Opportunity Employer and will not deny
employment opportunity based on race, color, religion, sex, gender identity, sexual orientation, pregnancy,
status as a parent, national origin, age disability (physical or mental), family medical history or genetic
information, political affiliation, military service, or other non-merit based on factors. These protections extend
to all management practices and decisions, including recruitment and hiring practices, appraisal systems,
promotions, training, and career development programs.
VSO strives to create and maintain a work environment in which people are treated with dignity, decency and
respect. The environment of VSO should be characterized by mutual trust and the absence of intimidation,
bullying, oppression and exploitation. The VSO will not tolerate unlawful discrimination or harassment of any
kind.
This policy applies to company employees, clients, customers, guest vendors, and persons doing business
with the agency.
Through enforcement of this policy and by education of employees, VSO will seek to prevent, correct and
discipline behavior that violates this policy.
II. DISCUSSION
All employees, regardless of their positions, are covered by and are expected to comply with this policy and
to take appropriate measures to ensure that prohibited conduct does not occur. Appropriate disciplinary
action will be taken against any employee who violates this policy. Based on the seriousness of the offense,
disciplinary action may include verbal or written reprimand, suspension, demotion, or termination of
employment.
Managers and supervisors who knowingly allow or tolerate discrimination, harassment or retaliation,
including the failure to immediately report such misconduct to human resources (HR), are in violation of this
policy and subject to discipline.

A. GENERAL
1. VSO is in compliance with all applicable federal, state and local anti-discrimination and
harassment laws and regulations, enforces this policy in accordance with the following definitions
and guidelines:
B. DISCRIMINATION
1. It is a violation of VSO policy to discriminate in the provision of employment opportunities, benefits
or privileges; to create discriminatory work conditions; or to use discriminatory evaluative

standards in employment if the basis of that discriminatory treatment is, in whole or in part, the
person's race, color, national origin, age, religion, disability status, sex, sexual orientation, gender
identity or expression, genetic information or marital status.
2. Discrimination of this kind may also be strictly prohibited by a variety of federal, state and local
laws, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Act of 1967 and the
Americans with Disabilities Act of 1990. This policy is intended to comply with the prohibitions
stated in these anti-discrimination laws.
3. Discrimination in violation of this policy will be subject to disciplinary measures up to and including
termination.
C. HARASSMENT
1. VSO prohibits harassment of any kind, including sexual harassment, and will take appropriate and
immediate action in response to complaints or knowledge of violations of this policy. For purposes
of this policy, harassment is any verbal or physical conduct designed to threaten, intimidate or
coerce an employee, co-worker, or any person working for or on behalf of VSO.
2. The following examples of harassment are intended to be guidelines and are not exclusive when
determining whether there has been a violation of this policy:
• Verbal harassment includes comments that are offensive or unwelcome regarding a person's
national origin, race, color, religion, age, sex, sexual orientation, pregnancy, appearance,
disability, gender identity or expression, marital status or other protected status, including
epithets, slurs and negative stereotyping.
• Nonverbal harassment includes distribution, display or discussion of any written or graphic
material that ridicules, denigrates, insults, belittles or shows hostility, aversion or disrespect
toward an individual or group because of national origin, race, color, religion, age, gender,
sexual orientation, pregnancy, appearance, disability, sexual identity, marital status or other
protected status.
D. WORKPLACE HARASSMENT AND VIOLENCE
1. It is a violation of this policy for any individual to engage in any conduct, verbal or physical, that
intimidates, endangers or creates the perception of intent to harm persons or property. Examples
include but are not limited to:
• Physical assaults or threats of physical assault, whether made in person or by other means
(e.g., in writing, by phone, fax or email, social media etc.)
• Verbal conduct that is intimidating and has the purpose or effect of threatening the health or
safety of a co-worker
• Any other conduct or acts that management believes represent an imminent or potential
danger to workplace safety or security
E. SEXUAL HARASSMENT
1. Sexual harassment is a form of unlawful employment discrimination under Title VII of the Civil
Rights Act of 1964 and is prohibited under VSO anti-harassment policy. According to the Equal
Employment Opportunity Commission (EEOC), sexual harassment is defined as "unwelcome
sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual
nature ... when ... submission to or rejection of such conduct is used as the basis for employment
decisions ... or such conduct has the purpose or effect of ... creating an intimidating, hostile or
offensive working environment."
2. Sexual harassment occurs when unsolicited and unwelcome sexual advances, requests for sexual
favors, or other verbal or physical conduct of a sexual nature:
• Is made explicitly or implicitly a term or condition of employment.
• Is used as a basis for an employment decision.
• Unreasonably interferes with an employee's work performance or creates an intimidating,
hostile or otherwise offensive environment.

3. Sexual harassment may take different forms. The following examples of sexual harassment are
intended to be guidelines and are not exclusive when determining whether there has been a
violation of this policy:
• Verbal sexual harassment includes innuendoes, suggestive comments, jokes of a sexual
nature, sexual propositions, lewd remarks and threats; requests for any type of sexual favor
(this includes repeated, unwelcome requests for dates); and verbal abuse or "kidding" that is
oriented toward a prohibitive form of harassment, including that which is sexual in nature and
unwelcome.
• Nonverbal sexual harassment includes the distribution, display or discussion of any written
or graphic material, including calendars, posters and cartoons that are sexually suggestive or
show hostility toward an individual or group because of sex; suggestive or insulting sounds;
leering; staring; whistling; obscene gestures; content in letters, notes, facsimiles, e-mails,
photos, text messages, tweets and Internet postings; or other forms of communication that
are sexual in nature and offensive.
• Physical sexual harassment includes unwelcome, unwanted physical contact, including
touching, tickling, pinching, patting, brushing up against, hugging, cornering, kissing, fondling,
and forced sexual intercourse or assault.
F. RELATIONSHIP IN THE WORKPLACE
1. Courteous, mutually respectful, pleasant, noncoercive interactions between employees that are
appropriate in the workplace and acceptable to and welcomed by both parties are not considered
to be harassment, including sexual harassment.
2. VSO strongly discourages romantic or sexual relationships between a manager or other
supervisory employee and an employee who reports directly or indirectly to that person, because
such relationships tend to create compromising conflicts of interest or the appearance of such
conflicts. In addition, such a relationship may give rise to the perception by others that there is
favoritism or bias in employment decisions affecting the staff employee. Moreover, given the
uneven balance of power within such relationships, consent by the staff member is suspect and
may be viewed by others, or at a later date by the staff member, as having been given as the result
of coercion or intimidation. The atmosphere created by such appearances of bias, favoritism,
intimidation, coercion or exploitation undermines the spirit of trust and mutual respect that is
essential to a healthy work environment. If there is such a relationship, the parties need to be
aware that one or both may be moved to a different department or other actions may be taken.
3. If any employee of VSO enters into a consensual relationship that is romantic or sexual in nature
with an employee who reports directly or indirectly to that employee, or if one of the parties is in a
supervisory capacity the parties must notify the Sheriff through the chain of command. Because
of potential issues regarding quid pro quo harassment, VSO has made reporting mandatory.
4. Once the relationship is made known, Command Staff will review the situation and discuss with
the Human Resource Director in light of all the facts (reporting relationship between the parties,
effect on co-workers, job titles of the parties, etc.) and will determine whether one or both parties
need to be moved to another job or work sections. If it is determined that one party must be moved,
and there are jobs in other work sections available for both, the parties may decide who will be the
one to apply for a new position. If the parties cannot amicably come to a decision, or the party is
not chosen for the position to which they applied, the Human Resources Director and Command
Staff will decide which party will be moved. That decision will be based on which move will be least
disruptive to the organization as a whole. If no other jobs are available for either party, the parties
will be given the option of terminating their relationship or resigning.
G. RETALIATION
1. No hardship, loss, benefit or penalty may be imposed on an employee in response to:
• Filing or responding to a bona fide complaint of discrimination or harassment.
• Appearing as a witness in the investigation of a complaint.
• Serving as an investigator of a complaint.
2. Lodging a bona fide complaint will in no way be used against the employee or have an adverse
impact on the individual's employment status. However, filing groundless or malicious complaints
is an abuse of this policy and will be treated as a violation, up to and including termination.

3. Any person who is found to have violated this aspect of the policy will be subject to discipline up
to and including termination of employment.
H. CONFIDENTIALITY
1. All complaints and investigations are treated confidentially to the extent possible, and information
is disclosed strictly on a need-to-know basis. The identity of the complainant is usually revealed
to the parties involved during the investigation, and the HR Director will take adequate steps to
ensure that the complainant is protected from retaliation during and after the investigation. All
information pertaining to a complaint or investigation under this policy will be maintained in secure
files within the HR Section.
I. COMPLAINT PROCEDURE
1. VSO has established the following procedure for lodging a complaint of harassment,
discrimination, violence, or retaliation. The VSO will treat all aspects of the procedure confidentially
to the extent reasonably possible. Complaints should be submitted as soon as possible after an
incident has occurred, preferably in writing.
a. If an employee experiences any job related harassment, or has a related complaint, or ,
believes they have been treated in an unlawful, discriminating manner, they should promptly
make the objection to the offender
b. If the offensive behavior is severe or if it persists, they should inform the supervisor, unless
the complaint is against the supervisor, in which case employees may make a complaint to
any supervisor.
c. The employee can report (make the complaint) to the HR director who may assist the
complainant in completing a written statement or, in the event an employee refuses to provide
information in writing, the HR director or designee will dictate the verbal complaint.
J. INVESTIGATION OF THE COMPLAINT
1. Upon receiving a complaint or being advised by a supervisor or manager that violation of this policy
may be occurring, the HR director will notify senior management and review the complaint with
the General Counsel.
2. The Sheriff or designee will initiate an investigation to determine the facts and circumstances
pertaining to the allegation.
3. If necessary, the complainant and the respondent will be separated during the course of the
investigation, either through internal transfer or administrative leave.
4. Upon conclusion of an investigation, a written report will be submitted to the Sheriff. If it is
determined that a violation of this policy has occurred, Command Staff will recommend appropriate
disciplinary action. The appropriate action will depend on the following factors:
• The severity, frequency and pervasiveness of the conduct;
• Prior complaints made by the complainant;
• Prior complaints made against the respondent; and
• The quality of the evidence (e.g., firsthand knowledge, credible corroboration).
5. If the investigation is inconclusive or if it is determined that there has been no violation of policy
but potentially problematic conduct may have occurred, the HR director may recommend
appropriate preventive action.
6. The Sheriff will make a final decision, If disciplinary action is to be taken, the respondent will be
informed of the nature of the discipline and how it will be executed.

• 26.1.3

• Workplace Harassment and Discrimination Policy Review, VSO Form # 082709.001

OFFICE

GO-022-12 01/05/2021 09/03/2021
Title
DRUG TESTING
I. PURPOSE
The Volusia Sheriff’s Office (VSO) has the responsibility to provide the community with the highest level of
law enforcement services and to ensure that its employees have the physical and mental abilities to perform
their assigned duties. Therefore, in order to insure the integrity of the department and to preserve the public
trust and confidence. The VSO is committed in maintaining a safe work environment free from drugs and
alcohol.
The purpose of this general order is to establish a drug-free workplace within the VSO through fair and
reasonable drug or alcohol testing methods for the protection of the employees, the agency, and the public.
II. DISCUSSION
It is essential to maintain a healthy and productive work force, safe working conditions free from the effects
of drugs or alcohol while providing quality services important to employers, employees, and the citizens of
Volusia County.
Due to the nature of the law enforcement profession, the public has certain expectations regarding the
conduct and activities of all VSO employees. To ensure the public that the VSO meets these expectations,
the agency has established guidelines for drug and alcohol screening tests in order to ensure a work force
free of persons who use illegal drugs, who misuse prescription drugs, or abuse alcohol.
Use of controlled substances, not obtained for a proximal and an originally legitimate medical reason, may
be just cause for revocation of certification by the Criminal Justice Standards and Training Commission in
addition to disqualifying the Deputy from performing their duties by virtue of having violated the law.
Additionally, any employee injured while working or while operating VSO vehicles or equipment who refuses
to take any required drug or alcohol test or who (in the course and scope of their employment) tests positive
in a confirmation drug test forfeits eligibility for all medical and indemnity benefits under the Workers'
Compensation Act and may be terminated or otherwise disciplined. Any terminated employee also forfeits
unemployment compensation benefits as provided in the Florida Workers' Compensation Act, related laws,
and applicable drug testing rules.
The VSO has a responsibility to the public to provide protection and assistance. It has an obligation to its
Deputies and employees to provide a safe and productive working environment. Illegal use or abuse of
drugs/alcohol, by employees of the VSO is contrary to these goals and will not be tolerated. No employee
will report to work impaired.
This general order has been adopted establishing standards for drug and alcohol testing procedures and
requirements, ensuring that testing is carried out in a reasonable and fair manner, and informing Deputies,
employees, volunteers, and the public of the VSO's commitment to the highest possible standards in the
working environment and provision of services.
III. POLICY

It is the policy of the VSO to adhere to the guidelines set forth for state government employers and employees
in Fla. Stat § 112.0455 "Drug-Free Workplace Act."
Compliance with this general order is a condition of employment and violation of this policy shall result in
disciplinary action, up to and including termination.
IV. DEFINITIONS
Chain of Custody – the methodology of tracking specified materials or substances for the purpose of
maintaining control and accountability from initial collection to final disposition for all such materials or
substances and providing for accountability at each stage in handling, testing, storing specimens, and
reporting of test.
Confirmation Test – means a second analytical procedure used to identify the presence of a specific drug
or metabolite in a specimen. The confirmation test must be different in scientific principle from that of the
initial test procedure. This confirmation method must be capable of providing requisite specificity, sensitivity,
and quantitative accuracy.
Controlled Substance – means any drug whose availability is restricted by Fla. Stat. § 893.13, or other
applicable law including any "designer drug" defined in Chapter 893, or other applicable federal or state law.
Drug – means alcohol, including distilled spirits, wine, malt beverages, and intoxicating liquors;
amphetamines; cannabinoids; cocaine; phencyclidine (PCP); hallucinogens; methaqualone; opiates;
barbiturates; benzodiazepines; synthetic narcotics; designer drugs; a metabolite of any of the substances
listed herein; and other drugs further identified in Fla. Stat. § 893.03.
Drug Test – means any chemical, biological, or physical instrumental analysis administered for the purpose
of determining the presence or absence of alcohol/drug or its metabolites via use of blood, urine, hair, saliva,
breath, etc.
Employee Assistance Program – means an established program for employee assessment, counseling,
and possible referral to an alcohol and drug rehabilitation program.
Initial Drug Test – means a sensitive, rapid, and reliable procedure to identify negative and presumptive
positive specimens. All initial tests must use an immunoassay procedure or an equivalent, or must use a
more accurate scientifically accepted method approved by the Agency for Health Care Administration when
as more accurate technology becomes available in a cost-effective form.
Job Applicant – a person who has applied for a position with an employer and is being considered for
employment conditioned upon successfully passing a drug test.
Mandatory-Testing Position – means, with respect to a public employer, a job assignment that requires the
employee to carry a firearm, work closely with an employee who carries a firearm, perform life-threatening
procedures, work with heavy or dangerous machinery, work as a safety inspector, work with children, work
with detainees in the correctional system, work with confidential information or documents pertaining to
criminal investigations, work with controlled substances, or a job assignment that requires an employee
security background check, pursuant to Fla. Stat. §110.1127, or a job assignment in which a momentary
lapse in attention could result in injury or death to another person.
Medical Review Officer (MRO) – a licensed physician, qualified under section 59A24.008(1)(a)-(e), F.A.C.,
who evaluates a donor's test result, together with their medical history or any other biomedical information,
and makes the final determination of the donor's test results.
Prescription or Nonprescription Medication – means a drug or medication obtained pursuant to a
prescription as defined by Fla. Stat. § 893.02 or a medication that is authorized pursuant to federal or state
law for general distribution and use without a prescription in the treatment of human diseases, ailments, or
injuries.
Reasonable Suspicion Drug Testing – means drug testing based on a belief that an employee is using or
has used drugs in violation of the employer’s policy drawn from specific objective and articulable facts and
reasonable inferences drawn from those facts in light of experience.
Serious Bodily Injury – means an injury to a person, including the driver, which consists of a physical
condition that creates a substantial risk of death, serious personal disfigurement, or protracted loss or
impairment of the function of a bodily member or organ.

Specimen – means a body fluid or other product of the human body capable of revealing the presence of
drugs or their metabolites. For purposes of drug testing, these may include (but are not limited to) blood,
urine, hair, breath, and saliva.
Substance/Alcohol Abuse – The ingestion, consumption, inhalation, or injection of an illegal drug or
prescribed medicine not in prescribed amounts or at proper time intervals, or the use of licit substances to
the extent than an employee is impaired or their work performance is adversely affected.
Under the Influence – unable to perform appropriately the duties of a position because of the use of any
drug, alcohol, or controlled substance. An employee shall be deemed to be under the influence if the
employee is physically or mentally impaired or unable to perform job-related duties in an acceptable manner
or tests at 0.08 BAC or above.
V. PROCEDURE
A. GENERAL
1. VSO will employ and retain only persons free of illegal use of controlled substances or other drugs.
Drug testing will ensure that employees and applicants meet the character, integrity, and suitability
standards set by the agency. Pre-employment drug testing is required of sworn and high-risk job
applicants. Once employed, all VSO employees may be required to undergo drug testing upon
reasonable suspicion of illegal use of controlled substances or other drugs, to determine fitness
for duty, to investigate unlawful drug use, or as otherwise authorized by law. Follow-up drug testing
may be required of any employee as allowed by law.
2. VSO prohibits the unlawful manufacture, distribution, dispensing, possession, or use by any VSO
employee of a controlled substance listed in Fla. Stat. § 893.03, or other drug. This includes, but
is not limited to, amphetamines, cannabis, cocaine, phencyclidine (PCP), hallucinogens,
methaqualone, opiates, barbiturates, benzodiazepines, synthetic narcotics, designer drugs, or a
metabolite of any of the above.
a. The VSO also prohibits the use or being under the influence of alcohol (including distilled
spirits, wine, malt beverages, and intoxicating liquors) while on-duty.
3. Analysis of specimens (tissue or product of the human body, including, but not limited to, urine or
blood, capable of revealing the presence of drugs or their metabolites) may be utilized to evaluate
whether evidence of illegal controlled substance, other drug use, or intoxication by prospective or
established employee exists. Drug testing methods shall be fair and reasonable and may include
job applicant testing, reasonable suspicion testing, fitness for duty testing, or follow-up testing.
4. The Human Resources Director, with assistance from the Internal Affairs Unit in conjunction with
the Chief Deputy are responsible for the implementation, coordination, and maintenance of a drug-
free workplace program. Human Resources is responsible for the drug testing (any chemical,
biological, or physical instrumental analysis administered for the purpose of determining the
presence or absence of a drug or its metabolites) program as a component of the background
investigation of the finalists for authorized positions.
5. Any Division Chief, Director, or Captain, after consultation with the Chief Deputy and Human
Resources Director, may request an investigation of any suspected violation of this
policy/procedure and such investigation may, in a manner consistent with the standards stated
herein, include testing on current employees when reasonable suspicion of illegal drug use exists.
6. Any VSO employee found to have violated this prohibition may be terminated from employment in
a manner consistent with applicable law and regulations.
7. Any applicant for employment found to have violated the standards articulated in this
policy/procedure shall, consistent with existing law and regulation, be rejected.
8. Human Resources Section shall be responsible to inform employees about the dangers of
substance abuse; the VSO drug-free policy/procedure, as well as the availability of counseling and
employee assistance programs to help employees with controlled substance abuse related issues.
B. CONFIDENTIALITY OF RECORDS
1. Pursuant to Fla. Stat. § 112.0455(11)(a), Florida’s Drug-Free Workplace Act, all information,
interviews, reports, statements, memoranda, and drug test results, written or otherwise, received
by VSO solely through its drug testing program are confidential communications and are exempt

from the provisions of Fla. Stat. § 119.07(1), Florida’s Public Records Law, and may not be used
or received in evidence, obtained in discovery, or disclosed in any public or private proceedings,
except in accordance with the Drug-Free Workplace Act.
2. Employees of VSO who receive or have access to information concerning drug tests results shall
keep all information confidential. Any release of such information shall be in a manner authorized
by and consistent with Fla. Stat. § 112.0455(11)(b). Due to that section, information on drug test
results shall not be released in any criminal proceeding against an employee or job applicant.
3. The restrictions provided above shall not be construed to prohibit employees of VSO or other
persons specified in Fla. Stat. § 112.0455(11)(e) from having access to employee drug test
information when consulting with legal counsel in connection with actions brought under or related
to the Florida Drug-Free Workplace Act or where the information is relevant to the VSO defense
in a civil or administrative matter.
4. All information, interviews, reports, statements, memoranda, and documentation received or
generated by VSO independent of the drug testing program is NOT normally confidential, and will
be utilized to the fullest extent allowed by law and regulations in disciplinary actions and criminal
prosecutions. Most of such non-confidential material will become, at some point in time, a public
record.
C. FEDERAL COMPLIANCE NOT AFFECTED
1. The drug testing procedures provided by this policy/procedure, by the Florida Drug-Free
Workplace Act and associated rules or regulations do not restrict more extensive drug testing
pursuant to federal law or regulations that specifically preempt state and local regulation of drug
testing; that have been enacted or implemented in connection with the operation or use of federally
regulated facilities; that require, as a part of a federal contract, drug testing for safety, or protection
of sensitive or proprietary data or national security, or that otherwise require drug testing as a part
of federally regulated activity.
Note: In 1989, Fla. Stat. § 112.0455, Florida’s “Drug-Free Workplace Act” (hereafter referred to as
the “Act”) became law. Prior to the Act, VSO maintained a drug-free policy and drug testing
program. VSO continues to maintain that policy and, consistent with applicable law and
regulations, engages in its drug testing program. “Drug” as defined in the Act means alcohol,
including distilled spirits, wine, malt beverages, and intoxicating liquors; amphetamines;
cannabinoids (including marijuana and hashish); cocaine; phencyclidine (PCP); hallucinogens;
methaqualone; opiates; barbiturates; benzodiazepines; synthetic narcotics; designer drugs, or a
metabolite of any of the above substances.
2. Section 112.0455(6)(b) of the Act requires, prior to drug testing, that all members and job
applicants be given this written notice. At the same time, such members will receive a copy of the
current VSO general order GO-022-12 Drug Testing.
D. TYPES OF TESTING
1. JOB APPLICANT TESTING (QUALIFIED FOR POSITIONS)
a. VSO considers positions within the agency to be either “safety-sensitive” as outlined in the
Drug-Free Workplace Act or special risk classification. All sworn or high risk contingent job
offer candidates for full or part-time employment, contract employment, internships, and
certain designated volunteer positions must submit to a “job applicant” drug test. Refusal to
submit to the drug test, refusal to participate in the drug test in the manner required, or a
positive confirmed drug test result indicating the illegal use of a controlled substance or other
drug will be a basis for rejection.
2. REASONABLE SUSPICION TESTING
a. VSO may require an employee to submit to drug testing when there is a belief drawn from
specific objective and articulable facts and reasonable inferences drawn from those facts in
light of experience that an employee is illegally using or has illegally used a controlled
substance or other drug in violation of this general order.
b. The VSO shall test any employee, without notice, when there is a “reasonable suspicion” of
controlled substance abuse, or on-duty alcohol use or impairment. Where testing is
conducted based on reasonable suspicion, the Supervisor shall promptly notify the Chief
Deputy, via the chain of command, of the reasonable suspicion to warrant the testing. A copy

of this documentation shall be given the employee upon request. The original documentation
shall be kept by the VSO and shall be kept for a minimum of one (1) year.
c. Any employee/appointee may be discharged for a positive confirmed drug test result when
illegal drugs, as defined in Fla. Stat. § 893.13, are confirmed.
d. No VSO employee, who has tested positively in a confirmation drug test, shall be permitted
to continue work, but shall be placed on administrative leave.
e. Indicators of drug use/abuse:
(1) Observable phenomena while at work, such as direct observation of drug use or of the
physical symptoms or manifestations of being under the influence of a drug or alcohol.
(2) Behavioral symptoms indicative of substance abuse or intoxication from drugs or
alcohol.
(3) A report of drug use, in conjunction with circumstances or information indicating a
reasonable suspicion.
(4) Evidence that an employee has tampered with a drug test during their employment with
VSO.
(5) Information that an employee has used, possessed, sold, solicited, transferred drugs
while working or while on VSO property, while operating an agency vehicle, machinery,
or equipment, on or off duty.
(6) Evidence that an employee has used, possessed, sold, solicited, or transferred drugs
while employed by the VSO.
(7) Sudden changes in performance or attendance problems such as:
• Frequent absences or tardiness the employee cannot explain;
• Employee appearance and hygiene is not within the dress code policy;
• Employee has odors specific to drinking alcohol, sweating profusely, etc.;
• Employee is staggering, slurring words, not able to concentrate.
f. If a supervisor has reasonable suspicion that an employee is using a controlled substance or
is abusing legal drugs (alcohol, prescription drugs, etc.), the supervisor shall report their
suspicions to the Division Chief and the Human Resources Director, via the chain of
command. The Human Resources Director, or designee, shall immediately arrange a drug
test based on reasonable suspicion. The procedure for the drug test shall be as follows:
(1) The employee shall be placed on administrative assignment status pending results of
the drug test.
(2) The Human Resources Director shall attempt to contact the Occupational Health Nurse
for the purpose of coordinating the referral for testing if during normal working hours. If
the Occupational Health Nurse is not available the Human Resources Director shall
arrange for the time and location of the test and issue an order to the employee to take
the test. The Human Resources Director will notify the Occupational Health Nurse at
the earliest opportunity.
(3) Appropriate supervisory personnel shall accompany the selected employee at all times
from notification until the test is completed, to ensure the employee does not take any
action(s) that may interfere with the test. Supervisory personnel shall ensure the
selected employee does not ingest any solids or liquids prior to the test.
(4) The subject employee shall not be permitted to operate a motor vehicle. Supervisory
personnel shall arrange for the employee to be transported to the testing site and to
their residence.
(5) The Sheriff or designee will determine whether the subject employee is to be returned
to administrative duty status or relieved of duty pending the results of the drug or alcohol
screening.
(6) If relieved of duty, the employee shall be placed on administrative leave pending the
outcome of the drug test.

(7) If the employee is given an administrative duty assignment, the subject employee shall
not be permitted to operate an agency vehicle or equipment that could present a danger
to the health, safety, or welfare of the public, co-workers, or the employee.
(8) A reasonable suspicion testing report must be completed by the supervisor or official
who made the determination of reasonable suspicion within 24 hours of the observed
behavior or before the results of the test are released, whichever is later. Such report,
in memorandum form, shall be forwarded to the Chief Deputy.
3. MANDATORY TESTING
a. Mandatory drug or alcohol testing may occur under the following circumstances:
(1) Crashes while operating agency vehicles, whether on or off duty, unless it is
immediately determined that the employee did not cause or contribute to the crash.
Employees who are subject to such post-crash testing shall remain available to be
tested or may otherwise be deemed to have refused the test.
(2) All duty-related uses of “deadly” force.
(3) All incidents of force involving an in-custody death.
b. In the above stated instances, the employee shall not use alcohol for eight (8) hours or until
the drug/alcohol test(s) are administered.
c. Employees required to submit to mandatory drug or alcohol testing outside business hours
shall provide a urine and/or breath sample for collection at a site designated by the supervisor
administering the test. Due care shall be taken by the administering supervisor to ensure the
privacy of the employee while confirming the employee does not take any action(s) that may
interfere with the test.
(1) Employees shall provide a urine sample utilizing a specimen collection cup provided by
Internal Affairs. The drug test utilized shall contain panels designed to detect the
presence of specific drugs within the urine. The drug test may be a dip-style test, or cup
style test with inclusive testing panels.
(2) If the panels have a presumptive positive result, the specimen collection cup shall be
sealed and packaged in a sealed evidence bag. The specimen collection cup shall be
sent to an approved laboratory for confirmation testing and analysis.
(a) The employee will initial the seal on the specimen collection cup and the evidence
bag to acknowledge it was sealed in their presence.
(b) The employee will sign the laboratory request form, and provide their contact
information for the laboratory Medical Review Officer (MRO) on the paperwork.
(c) The laboratory shall report their analysis findings to the Human Resources
Director.
(d) Tests that do not result in a presumptive positive result shall be discarded.
(3) Employees subject to breath testing shall provide a breath sample utilizing a portable
breath test (PBT) device.
(a) The employee shall not have any foreign objects, food, or drink in their mouth
prior to and during the administration of the PBT.
(b) If the PBT results are presumptive positive for the presence of alcohol, the
employee shall be transported to the nearest district office for administration of a
breath test utilizing a breathalyzer by a certified operator.
4. EMPLOYEES SUBJECT TO RANDOM TESTING
a. All persons who occupy positions set forth below are subject to random testing. The method
of simple random selection will determine those persons to be tested. All candidates for
positions set forth below must sign the VSO Drug Testing Consent Form in order to continue
the selection process.
b. Candidates may withdraw requests for such positions with no adverse inference drawn. If a
candidate’s test result is positive, the candidate will be subject to disciplinary action.
c. The positions subject to mandatory random testing are as follows:

• All sworn persons in VSO;
• All non-sworn persons within all criminal investigative sections;
• All Pilots, Paramedics, and Aircraft Mechanics within the Special Operations Section;
• All non-sworn employees of the Evidence Section;
• All Telecommunicators.
d. The Human Resources Director will manage the selection of the random selection. The
selection shall be made in such a way that each of the above list of positions shall have an
equal chance of being selected each time selections are made.
e. Random drug tests are unannounced and the dates and times of the testing shall be spread
reasonably throughout the year.
f. VSO employees selected for random drug testing shall not be given advanced notice of the
test.
g. The Human Resources Director or designee notifies the Internal Affairs Unit of the personnel
randomly selected for screening.
(1) The Internal Affairs personnel will send the random drug screen packet to the respective
Director or Captain for transaction with the selected employee via BueTeam.
(2) If the selected employee is not working on the date their supervisor is notified, the
notification and test shall occur immediately upon the employee’s return to work.
(a) If the selected employee is not expected to return to work within seven (7)
calendar days, the supervisor shall advise Internal Affairs of the delay.
h. When possible, for employees reporting to work prior to 16:00 hours, testing will be done at
the Occupational Health Clinic during their business hours, or selected locations as shown in
section V.N. TESTING SITES.
i. It is the responsibility of the supervisor of the selected employee to notify the selected
employee and escort them to the test site or make arrangements for another supervisor of
equivalent or higher rank to notify and escort the employee to the test site.
j. After hours testing see section V.N.2. OUTSIDE BUSINESS HOURS.
5. FITNESS FOR DUTY TESTING
a. VSO may, consistent with applicable law or regulations, require an employee to submit to a
drug test conducted as part of a routinely scheduled employee fitness-for-duty medical
examination that is scheduled routinely for all employees, or as may be required as part of a
fitness-for-duty medical examination initiated when there is a concern that an employee is
incapable of performing their assigned duties.
6. FOLLOW-UP TESTING
a. The Human Resources Director may require an employee to submit to unannounced drug
testing, on a quarterly basis, who is placed on an approved employee assistance
rehabilitation program for drug or alcohol substance abuse for two (2) years thereafter.
7. FOR ALL EMPLOYEES
a. If a disciplinary action is based solely on the first positive confirmation drug test indicating
illegal use of a controlled substance or other drug, the Drug-Free Workplace Act allows an
opportunity to be provided for the employee to participate in an employee assistance program
or alcohol or drug rehabilitation program. Any such participation will be at the employee’s
expense unless covered under the employee’s health insurance plan. The employee may be
placed on leave while participating in such a program and will be subject to unannounced
follow-up drug testing on a quarterly basis for two (2) years thereafter. However, if any
evidence independent from that derived from a drug test supports a sustained disciplinary
finding of a violation of VSO Drug-Free Workplace/Drug Screening policy, the employee will
be terminated.
E. USE OF PRESCRIPTION AND NON-PRESCRIPTION
1. Employees shall report to work fit for duty and free of any adverse effects of drugs or alcohol. This
policy does not prohibit employees from the lawful use and possession of prescribed medications.

However, employees must consult with their doctors about the medication’s effect on their fitness
for duty and ability to work safely, and they must promptly disclose any work restrictions to their
supervisor, who must in turn notify the Human Resources Director and Risk Management.
2. Employees, job applicants, and other persons required to be drug tested will be able to
confidentially report the use of prescription or non-prescription medications both before and after
being tested. A form will be provided for this purpose, which will provide notice of the most common
medications by brand name, or common name, as well as by chemical name, which may alter or
affect a drug test.
F. CONSEQUENCES OF REFUSING TO SUBMIT TO A DRUG TEST
1. If an employee, job applicant, or other person required to be drug tested refuses to submit to a
drug test when requested, the agency will not be barred from discharging the employee, or from
refusing to hire the job applicant or allow the other person to be associated with the agency. Failure
to participate in the drug test in the method or manner required shall constitute a refusal to submit
to the drug test.
G. LOCAL EMPLOYEE ASSISTANCE PROGRAMS/ALCOHOL AND DRUG
REHABILITATION PROGRAMS
1. The VSO will assist and support employees who voluntarily seek help for drug or alcohol problems
before becoming subject to discipline or termination under this or other drug testing policies. VSO
has an Employee Assistance Program (EAP) that offers benefits intended to help agency
employees and anyone residing in their household by providing confidential consultation and
treatment necessary to prevent their conditions from progressing to such degree that they cannot
work effectively.
2. Such employees will be allowed to use accrued paid time off, placed on leaves of absence,
referred to treatment providers and otherwise accommodated as required by law. Employees may
be required to document that they are successfully following prescribed treatment and to take and
pass follow-up tests, if they hold jobs that are safety-sensitive or require driving ,or if they have
violated this policy previously. Once a drug test has been initiated under this policy, unless
otherwise required by the Family and Medical Leave Act or the Americans with Disabilities Act,
the employee will have forfeited the opportunity to be granted a leave of absence for treatment,
and will face possible discipline, up to and including termination.
3. The VSO offers the following two (2) programs to all agency employees:
• The VSO contracted Employee Assistance Program (EAP). The current contractor for this
program is:
Cigna Health Advocate
Email: [email protected]
Phone: (386) 736-5951 or Extension: 13249 or (800) 244-6224
• Any other qualified substance abuse rehabilitation program approved by the Human
Resources Director.
4. The names, addresses, and telephone numbers of employee assistance programs and local
alcohol and drug rehabilitation programs are available from the Human Resources Director and
will be provided to employees upon request. The list is not exhaustive. Further information may be
found in the local yellow page telephone listing under categories such as “Alcoholism Information
and Treatment Centers” or “Drug Abuse and Addiction Information and Treatment.”
5. An employee or applicant receiving a positive confirmed drug test will receive a letter on the test
result. They may contest or explain the result to the Human Resources Director within five (5)
working days after written notification of the positive test result. If the contest or explanation is not
satisfactory to the VSO, the employee or applicant may contest the drug test result in the manner
provided by Fla. Stat. § 112.0455(14). If an employee or applicant initiates civil or administrative
action pursuant to the Act, the employee or applicant is responsible for notifying the laboratory
which maintains the specimen sample so that the sample may be retained by the laboratory until
the case or administrative action has been concluded. (See Fla. Stat. § 112.0455(8)(h) for further
detail).
H. RIGHTS TO CONTACT THE DRUG TESTING LABORATORY

1. Employees and job applicants have the right to consult with the testing laboratory for technical
information regarding prescription and non-prescription medication. VSO will notify employees and
applicants of the approved clinical laboratory.
Note: A copy of this section (Drug-Free Workplace/Drug Screening) will be provide to all applicants
and employees and be posted on all bulletin boards containing human resource related
information.
I. TESTING PROCESS
1. SUPERVISOR MAKING NOTIFICATION AND ESCORTING RESPONSIBILITIES
a. The supervisor making notification and escorting the selected employee to the test site shall:
(1) Schedule the testing at the appropriate test site prior to notifying the employee.
(2) Confidentially notify the selected employee and advise them that they have been
selected for a random drug test.
(a) If the employee refuses to take the drug test the supervisor will inform the
employee failing to submit to the test shall result in disciplinary action up to and
including termination.
(3) Complete a Random Substance Abuse Donor Examination Form:
• The form will be signed by both the supervisor and the selected employee
acknowledging the notification.
• Deliver the form to the testing site personnel to be signed and date stamped.
• Immediately forward the completed form to the Internal Affairs Unit or the Human
Resources Section.
(4) Immediately after notification transport the selected employee and the completed
Random Substance Abuse Donor Examination Form to the test site. Under no
circumstance shall the employee transport themself.
(5) The supervisor must accompany the selected employee at all times from notification to
reporting to the testing location, to ensure the employee does not take any actions(s)
that may interfere with the test.
• Ensure the selected employee does not ingest any solids or liquids prior to the
test.
(6) With the occurrence of any of the following events, the escorting supervisor will have
Communications Section notify the donor’s Division Chief and District/Section
Commander/Director. Monday-Friday between 16:00-08:00 hours, on weekends and
VSO holidays the Watch Commander shall be notified.
(a) The selected employee/donor refuses to submit to the drug test.
(b) The selected employee/donor refuses to sign the donor statement.
The escorting supervisor will advise the selected employee/donor failure to sign
the donor statement is the same as refusing to submit to the drug test and may
result in termination.
(c) The selected employee/donor is discourteous or fails to cooperate with testing
procedures.
(d) The selected employee/donor attempts to adulterate the specimen(s) or evade
testing.
(7) The escorting supervisor shall remain at the testing site with the selected
employee/donor until they provide an acceptable sample.
(8) The selected employee must bring photo identification to the testing site, either their
VSO employee identification, driver license, or other government issued identification.
2. TESTING/COLLECTION OF SPECIMEN
a. Upon arrival at the testing site the employee will sign in and present their VSO employee
identification, driver license, or other government issued identification to the collector prior to
testing at the facility and follow all directions from testing site personnel.

(1) VSO employees will conduct themselves in a professional manner.
(2) The employee will complete the appropriate documentation and follow the instructions.
b. After the drug test the employee shall return back to work.
J. FAILURE TO COMPLY WITH STANDARDS OR REFUSAL TO TEST
1. A tenured employee who refuses to submit to an ordered drug test or who violates any aspect of
this policy shall be subject to disciplinary action up to and including dismissal.
2. Probationary or temporary employees found to be in violation shall be dismissed.
K. RETALIATION
1. Any supervisor, employee, or appointee who, in good faith, reports an alleged violation of VSO
policy or of this procedure shall not be harassed, retaliated against, or discriminated against in any
way.
L. ALLEGATIONS INVOLVING CRIMINAL VIOLATIONS
1. Complaints or information which involve the alleged use or sale of controlled substances by VSO
personnel, in violation of Florida Statutes, shall be referred to the Internal Affairs Unit for
appropriate documentation. The Internal Affairs Unit will provide all information to the Investigative
Services Section/Special Investigations Section and will track the investigation. The Sheriff retains
discretion to refer the matter to an outside investigative agency.
2. At the conclusion of the criminal investigation:
a. If probable cause exists to believe a chargeable criminal offense has been committed by VSO
personnel, a probable cause arrest shall be made or the investigation referred to the State
Attorney’s Office for further action.
b. If there is no probable cause for criminal charges, but there exists a reasonable suspicion
that the employee has used controlled substances, an administrative investigation will be
initiated, and the employee may be referred for a reasonable suspicion drug screen.
M. NOTIFICATION OF RESULTS
1. The Medical Review Officer (MRO) or the Occupational Health Nurse will report test results to the
Human Resources Director within three (3) business days of the completion of the review’s signed,
written notification containing the following:
a. The test being reported was conducted in accordance with the requirements of this policy;
b. The name of the individual tested;
c. The type of test conducted, e.g., random, post-accident, use of deadly force, reasonable
suspicion;
d. The date and location of the test location;
e. The identity of the person taking the collection, conducting the analysis, and serving as the
Medical Review Officer;
f. The verified test results, and if positive for controlled substances, the identity of the controlled
substances for which the test verified positive.
2. The Medical Review Officer or Occupational Health Nurse shall make reasonable efforts to contact
the employee to review the test results and shall notify the employer if efforts to contact the
employee have been unsuccessful.
N. TESTING SITES
1. BUSINESS HOURS
a. Business hours are Monday through Friday, from 07:30-16:30 hours, excluding holidays.
(1) The Occupational Health Clinic closes from 12:00-13:00 hours for lunch.
Call (386) 736-5984 for an appointment.
Note: The Occupational Health Clinic closes from 12:00-13:00 hours for lunch.

b. Employees may use any Advent Health Centra Care location in Volusia County.
(1) The Volusia County Occupational Health Clinic must be contacted at (386) 736-5984
for an authorization form to take to Advent Health Centra Care. Occupational Health
can fax or email the form. A new form must be requested each time Centra Care is
utilized for a test.
2. OUTSIDE BUSINESS HOURS
Outside business hours testing shall only be conducted for mandatory or reasonable
suspicion drug testing. Internal Affairs is responsible for administering testing outside
business hours. A request for outside business hours testing shall be made through the
chain of command in accordance with procedures set forth in the reasonable suspicion
testing and mandatory testing sections of this general order.

• 26.3.6
• Consent Form for Drug Usage Testing, VSO Form # 090595.006
• Random Substance Abuse Donor Examination Notification, VSO Form # 110695.008
• Reasonable Suspicion Observation Checklist/Behavioral Indicators, VSO Form # 010521.006

OFFICE

GO-022-13 01/05/2021 None
Title
CRITICAL INCIDENT STRESS MANAGEMENT (CISM) PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidance for the agency’s Critical Incident Stress
Management (CISM) program and provide guidelines for on-call team members to assist affected agency
personnel in coping with stress related to traumatic events.
II. DISCUSSION
Law enforcement personnel, both sworn and civilian, are sometimes involved in traumatic or highly stressful
events and are at increased risk of experiencing some form of post-incident stress-related symptoms. The
Volusia Sheriff’s Office (VSO) has taken a proactive stance in developing an organizational response to
critical incident stress, treating the incident with the same concern and consideration expressed for physical
safety and physical injury.
A Critical Incident Stress Debriefing (CISD) Team response to such incidents is a means of equipping
members to constructively deal with and survive the aftermath of a critical incident. What is a critical incident
for one person may not be for another. Without intervention, those members may continue to experience
detrimental effects from the incident resulting in the decline of work performance, deterioration of family
relationships, increased health problems, or thoughts of suicide. Providing needed emotional and
psychological peer support associated with such incidents can reduce, and sometimes eliminate, the
debilitating effects of critical incidents and cumulative stress. It can promote positive coping behaviors, create
a more positive work atmosphere and reduce the emotional isolation often experienced after such incidents.
While it is not intended for the CISD Team to provide clinical therapy, the Team will assist personnel in
understanding and coping with their stress and help to accelerate the recovery process in persons
experiencing normal emotions which present themselves during and after a critical incident.
Research on law enforcement officers at local, state, and federal levels indicate that peer support (both
immediate and long-term) is one of the most beneficial types of help traumatized people can receive.
III. POLICY
The VSO recognizes the importance of a systematic and compassionate response to critical incident stress.
It is therefore, the policy of the VSO to provide personnel in a timely manner with needed emotional and
psychological peer support associated with their involvement in a critical incident.
IV. DEFINITIONS
Critical Incident – An abnormal event which has a stressful impact significant enough to overwhelm the
usually effective coping skills of an individual or a group. Critical incident stress may result any time an
employee faces a situation which causes strong emotional reactions which have the potential to interfere
with the ability to function during or after the critical incident.

Critical Incident Stress Management (CISM) Program – An integrated “system” of confidential
interventions which are designed to prevent or lessen the adverse psychological or physical reactions that
so often accompany public safety and disaster response functions. CISM is geared towards the mitigation of
post-traumatic stress reactions providing peer oriented and peer driven services.
Critical Incident Stress Debriefing (CISD) Team – The CISD Team is a function of the VSO. The Team is
composed of Peer Debriefers whose function is to provide peer support for those individuals involved in
critical incidents.
Debriefing – Specially structured confidential group meetings between the first responders (persons directly
involved with the critical incident) and CISD Team members. Formal debriefings are generally within 72 hours
of an incident. The discussion of the event is designed to mitigate the potential for long-term stressful
reactions. Participants talk about their actions, thoughts and reactions to the stressful event. A debriefing is
not a critique of law enforcement operations. Performance issues will not be discussed.
Defusing/Intervention – A “mini-debriefing”, not as detailed, lengthy or structured as a full debriefing,
performed immediately after an incident is over. It allows for peer support, information and ventilation of
feelings. In many cases, defusing may eliminate the need for a debriefing. An intervention is generally a one-
on-one defusing.
Demobilization – Demobilization services are utilized at large scale, lengthy and highly intense events such
as airplane crashes, long-term violent civil disturbances, natural disasters, etc.
Incident Commander – The person having tactical responsibility and authority for a critical incident.
Mental Health Professional – A person trained and licensed to provide mental health counseling and
treatment services.
One-to-One Peer Support – A team member who assists employees who have been involved in a critical
incident; under certain circumstances, peer support may be provided by fellow employees who are not team
members.
Peer Debriefer – Employees who have been trained in CISM techniques.
Stress Reaction Symptoms – Physical and emotional symptoms that originate with a specific critical
incident and include nightmares, flashbacks, fatigue, nausea, concentration/memory problems, anxiety and
depression, etc.
V. PROCEDURE
A. CISM INTERVENTION
1. MISSION OF CISD
a. The primary mission of CISD shall be to provide a psychological and educational process
designed to reduce and control the impact of critical incidents on members of the VSO.
Specifically, the primary mission of CISM shall be to:
(1) Encourage emotional ventilation;
(2) Explore the personal impact of critical incidents;
(3) Initiate the grief process for members of the VSO;
(4) Provide access to CISM services;
(5) Provide defusings and debriefings to all members of the VSO, when needed;
(6) Provide stress education and prevention programs to members at all levels before a
stressful event occurs; and
(7) Provide a reference and referral network for members needing more support than can
be provided by a debriefing.
b. The secondary mission of CISM shall be the following, provided the primary mission has been
accomplished:
(1) Offer education and support services to VSO members;
(2) Improve awareness of CISM training and availability of critical incident stress
management services;

2. GOALS AND OBJECTIVES OF CISM
a. The main goal of CISM interventions shall be to mitigate the impact of the critical incident on
those who were the victim(s) of an event; those victims include:
(1) Primary victims (i.e. those directly traumatized by an event); and
(2) Secondary victims (i.e. Members who witnessed or managed a traumatic event)
b. The objectives of the CISM process include:
(1) Education regarding stress, stress reactions, and survival techniques
(2) Emotional ventilation
(3) Reassurance that stress response is normal and that recovery is likely
(4) Forewarning people about signs and symptoms which may surface in the future
(5) Establishment of a positive contact with mental health professionals
(6) Enhancement of group cohesiveness
(7) Prevention of post-trauma syndromes and Post-Traumatic Stress Syndrome (PTSD)
(8) Screening for people who need additional assessment or therapy
(9) Referral to counseling or other services as necessary
3. CONFIDENTIALITY
a. For ethical reasons and to keep the CISM program’s credibility and integrity intact, all
information communicated in debriefings, defusings, and one-on-one interventions, including
topics discussed and personnel involved, shall be maintained in the strictest of confidence.
No notes or recordings of any kind shall be made during such sessions.
b. As of July 1, 2020, Fla. Stat. § 111.09 was created to provide confidentiality in peer support
for first responders. The statute provides the following:
Any peer support communication, electronic, oral or written, is confidential and may only be
divulged or testified to in any civil, criminal, administrative or disciplinary proceeding, if:
(1) The first responder files a civil, criminal, administrative or disciplinary proceeding
against the first responder peer.
(2) The first responder who was party to the peer communication agrees in writing to
release of the peer communication.
(3) The first responder peer suspects the first responder who was a party to the peer
support communication has committed a criminal act or intends to commit one. (The
peer support who disclosed information in this context is immune from liability, neither
can any cause of action arise against the peer support.)
(4) There are articulable facts or circumstances that would lead a reasonable, prudent
person to fear for the safety of the first responder who was a party to the peer support
communication or to another person or society and the peer support discloses peer
support communication to a potential victim, law enforcement or other appropriate
authorities.
The peer support, in this instance, is also immune from liability and any cause of action
against the peer support.
c. Unless the provisions of V.A.3.b. are met, CISD Team member(s), while acting in the peer
support capacity, are charged with maintaining the confidentiality of information
communicated to them by those involved. The only exceptions to confidentiality are those
that are spelled out in Fla. Stat. § 111.09.
d. Team members will not utilize any part of CISD duties to pursue a personal or non-CISD
related agenda. Violations of this policy shall result in possible removal from the CISD Team
and may result in disciplinary action.
B. ORGANIZATION
1. TEAM COORDINATOR:

a. The coordinator is authorized to manage the team, and has the responsibility of establishing
training protocols, selection of members, holding regular team meetings, and determining the
suitability of employee intervention after a critical incident has occurred. The coordinator is
chosen by the Sheriff.
2. TEAM LEADER:
a. Team Leaders work under the authority of the Team Coordinator, and direct the activities of
members assigned to their team. A Team Leader may serve as the Team Coordinator due to
the coordinator’s absence.
3. TEAM MEMBER:
a. Team members assist employees exhibiting signs of distress as a result of their involvement
in critical incidents. Team members may be assigned to assist the Incident Commander with
stress management or other issues related to an incident.
(1) CHAPLAINS AND VICTIM ADVOCATES:
b. The Team Coordinator or designee may request the presence of VSO Chaplains or Victim
Advocates at a critical incident scene.
C. TEAM RESPONSIBILITIES
1. TEAM COORDINATOR:
a. Team Coordinator has the responsibility for coordinating team functions at critical incidents
and may serve as a Team Leader at a scene.
2. TEAM LEADERS:
a. Team Leaders have the following responsibilities:
• At the scene of a critical incident:
• Make contact with involved employees;
• Separate involved employees the scene as soon as such action is approved by the
Incident Commander or other authority;
• Coordinate the defusing process.
• Ensure involved employees are allowed contact with family members, if desired. If
family members are invited to join the involved employee, supervisors may arrange for
their transportation.
• Assign a team member to each involved employee for support and assistance until such
time as they become stabilized;
• If an employee chooses another person as their peer support, the Team Leader will
arrange for that person to be contacted;
• If the peer support person is a VSO employee, the team member assigned to assist the
involved employee will allow them privacy.
• If the peer support person is not an employee of the VSO, the team member should
remain with the involved employee until relieved by the Team Coordinator.
b. Post-Incident Consideration:
• Ensure involved employees are afforded the following considerations:
• Allowed to calm down in a stable, private environment;
• Permitted to shower and change clothes (with prior approval from any criminal or
administrative detective);
• Have clergy or other spiritual needs met;
• Have food and drink, if desired.
• Ensure that incapacitated or hospitalized employees are afforded every consideration
within the constraints of emergency medical priorities.
• Encourage employees to seek follow-up counseling (considered on duty time).
D. GENERAL PROCEDURES
1. GENERAL

a. It is VSO policy that team members not discuss information secured in any defusing,
debriefing or one-to-one peer support sessions. However, team members have the obligation
to disclose violations of law and safety issues.
b. Team members do not fix responsibility or blame upon any employee, and shall refrain from
any discussion involving responsibility or blame.
c. On scene defusings and post-incident debriefings are not used to critique an incident.
d. Team members are not to be used as detectives involved in the criminal or administrative
investigation of critical incidents.
2. LONG-TERM INCIDENTS/MASS CASUALTIES
a. In the event of mass casualty or long-term incidents, the Team Coordinator will be allowed in
or near the command post to act as an observer and liaison between the Critical Incident
Stress Debriefing (CISD) Team and the Incident Commander (IC).
b. When called to a scene, team members will act as observers only, and are restricted to the
outer perimeter area unless otherwise directed by the Team Coordinator with the permission
of the IC.
c. Any adverse stress reaction observed by a team member will be reported to the Team
Coordinator, who notifies the IC.
d. If it becomes necessary to conduct an individual defusing at the scene, it is to be brief and
supportive in nature. On-scene group interventions will not be conducted.
3. OFF-SCENE SUPPORT
a. Off-scene defusings may be an individual or group process, as deemed necessary by the
Team Coordinator. They are generally conducted within one to two (1-2) hours of an incident
in a comfortable, quiet location away from the scene.
b. The purpose of the off-scene defusing is to educate employees about possible stress
reactions and the need for self-care. Generally, defusings are of brief duration.
c. Employees will be encouraged to “unwind” and express feelings and emotions.
d. Team members will make themselves available for employees wishing to speak with them on
a private basis.
4. FORMAL DEBRIEFING
a. As a follow-up to defusings, formal debriefings may be mandatory for employees involved in
any death resulting from an action they took in the line of duty, as recommended by the Team
Coordinator and approved by the Sheriff or designee. Attendance at formal debriefings is also
mandatory for employees when serious injury or death has occurred to co-workers (either by
accident or suicide), at incidents involving mass casualties, or at other incidents which the
Sheriff or Incident Commander deem appropriate.
b. Debriefings shall be discretionary in any of the following circumstances:
(1) Traumatic death or serious injury of a non-employee;
(2) Prolonged rescue operations in which the victim(s) expires;
(3) Protracted SWAT operations lasting more than six hours, or as recommended by the
SWAT Commander;
(4) Accident cases involving death or serious injury;
(5) Hostage or barricaded suspect situations;
(6) Other law enforcement agencies requesting CISD Team assistance;
(7) Any incident that is charged with profound or overwhelming emotions to the employees
involved, such as incidents of extreme danger, severe injuries, or fatalities; and
(8) Incidents that attract unusually intense media coverage.
c. The debriefing process attempts to mitigate the stressful impact of critical incidents through
expression of feelings and emotions, coupled with educational components.

d. Debriefings are generally conducted 48 to 72 hours after an incident has occurred.
e. Media representatives, or other uninvolved observers, are not allowed to attend debriefings.
Note-taking, audio or video recording of any kind is not permitted. To ensure maximum
attention to the debriefing process, law enforcement radios, pagers, cell phones, telephones
or other interruptions are not permitted.
f. Formal debriefings are facilitated by the CISD Team Coordinator or designee and shall be
coordinated so that all involved personnel may attend.
g. Any affected ranking individuals in attendance shall have no rank authority during the
debriefing process.
h. If a ranking member was not involved in the original incident, they shall not participate.
5. RELIEF FROM DUTY – TRAUMATIC CRITICAL INCIDENTS
a. Relief from duty from traumatic critical incidents may be necessary, as determined by the
nature of the incident. The purpose is to ensure a consistent means of assisting personnel in
dealing with critical situations and the stress that follows in order to minimize the accumulative
effects of Critical Incident Stress.
b. In such traumatic critical incidents, personnel may be relieved from duty as the circumstance
dictates. This removal may be a break from duty during the shift, an alternate temporary
assignment, or administrative leave. Any relief from duty or temporary assignment shall be
reported through chain of command to the Division Chief by the supervisor. Administrative
leave must be approved by the employee’s Division Chief or designee.
c. In all incidents involving in-custody death or use of deadly force in which a deputy takes action
that results in, or is alleged to have resulted in, great/serious bodily harm or death of a person
the deputy shall be relieved of normal operational duty and placed on administrative leave
with pay in accordance with general order GO-001-01 Use of Force Guidelines.
6. TEAM ACTIVATION
a. Requests for the CISD Team are made directly to the Team Coordinator or designee through
Central Communications. Team response is determined by the Team Coordinator or when
activated by the Sheriff, Chief Deputy or designee.
b. The Team Coordinator is notified when any of the following incidents occur:
(1) An employee becomes involved in any shooting on or off-duty (for line of duty action,
refer below under Section “DEATHS OR INJURY RESULTING FROM A LINE-OF-
DUTY ACTION”;
(2) Death or serious injury occurs to an on duty employee;
(3) Death or serious injury occurs to another person through the action of an employee
(whether on duty or off duty);
(4) Mass casualties have resulted from an incident;
(5) Other law enforcement agencies request the team’s assistance.
c. Team response may also be requested when any of the following incidents occur:
(1) Death or serious injury has occurred to children;
(2) SWAT Team operations (at the discretion of the SWAT Team Commander);
(3) Traffic crashes or other accident resulting in death or serious injury;
(4) Any other incident deemed appropriate by the Sheriff or designee.
(5) A response may also be requested to assist Telecommunicators who have been
involved in the call taking and dispatching of the incidents listed above.
E. DEATHS OR INJURY RESULTING FROM A LINE OF DUTY ACTION
1. While in the performance of their duties, team members must remain cognizant of the need to
maintain the integrity of a criminal or administrative investigation into the facts surrounding a
serious injury or death arising from the line of duty action of an employee.

2. When notified of such an incident, the Team Coordinator will respond to the scene, make contact
with involved employees, and remove them from the scene as soon as such action is approved by
the IC or designee.
3. The Team Coordinator will arrange the transportation of involved employees to a location where
they have the opportunity to address post-incident considerations as outlined in 22.13.12, B.
4. At the direction of the Team Coordinator, the on-duty supervisor may arrange to have family
members transported to the debriefing, if the involved employee desires.
5. PEER SUPPORT
a. A team member will be assigned to each involved employee for support and assistance.
b. Any request by the member being assisted for another/replacement team member will first
be evaluated by the Team Coordinator.
6. EMPLOYEE ASSISTANCE PROGRAM (EAP)
a. EAP counseling is confidential and is provided at no cost to the employee.
F. SELECTION OF TEAM MEMBERS
1. Applicants are advised that team participation is voluntary.
2. Applicants should have the following:
a. Strong communication skills, including ability to be empathetic;
b. Ability to respond on a 24-hour basis;
c. Successful completion of any team training requirements, including stress-related
intervention;
3. Applicants are interviewed and assessed for team suitability as part of the selection process, which
may include an interview with existing team members.
4. Final selection of sworn CISD Team applicants will be made by the Law Enforcement Operations
Division Chief.
5. Final selection of civilian CISD Team applicants will be made by the Communications Section
Director.
6. Chaplains and Victim Advocates are encouraged to be members of a CISD Team and will be
subject to all the requirements of this general order. CISM invites the sharing of the expertise and
knowledge of these professionals in the training of CISD Team members.
G. TRAINING
1. The CISD Team Coordinator is responsible for coordinating and organizing training sessions and
to ensure that documentation of such training is forwarded to the Training Section. The location,
time and curriculum of any formal training will be at the discretion of the designated CISD Team
Coordinator.
2. ALL TEAM MEMBERS
a. All members shall participate in the following activities:
(1) Training and in-service educational opportunities;
(2) Operations defusing/debriefing
(3) Resource and referrals
(4) Team maintenance:
• Recruitment
• Debriefing the debriefers
b. CISM resources and training are also available on the Training Section’s website/intranet.
c. Training of CISD Team members shall be documented; the Training Section will maintain
copies of such documentation in each respective member’s training record.

VI. REFERENCES
• VSO Stress Resource Center

OFFICE

GO-022-14 01/05/2021 None
Title
POST TRAUMATIC STRESS DISORDER: WORKERS’ COMPENSATION GUIDELINES
I. PURPOSE
The purpose of this general order is to establish the Agency’s guidelines for handling Workers’ Compensation
Claims dealing with Post Traumatic Stress Disorders (PTSD) as laid out in Fla. Stat. § 112.1815. In addition
this general order dictates a pro-active approach to combatting PTSD to include mandatory training and a
resource webpage on the Volusia Sheriff’s Office (VSO) intranet to assist employees within the agency.
II. DISCUSSION
Law enforcement personnel, both sworn and civilian, are sometimes involved in traumatic or highly stressful
events and are at increased risk of experiencing some form of post-incident stress-related symptoms. On
October 01, 2018, Fla. Stat. § 112.1815 became effective. This statue enacted special provisions for Florida
First Responders as it relates to PTSD claims and Workers’ Compensation under Fla. Stat. § 440.
In addition to listing the guidelines for Workers’ Compensation claims The VSO has taken a proactive stance
in developing an organizational response to critical incident stress, treating the incident with the same
concern and consideration expressed for physical safety and physical injury.
Resources that are available under the organizational response include:
• A Critical Incident Stress Management Team that is available to all critical incidents
• A Detective Wellness Program that is a partnership with Stewart Marchman and is available to
Detectives in certain units
• The Stress Resource Center webpage on the VSO intranet is available to all employees and offers
links to the Employee Assistance Program (EAP), as well as resources that can assist employees who
are going through other types of crises to include but not be limited to personal, professional, spiritual,
and financial issues.
III. POLICY
The VSO recognizes the importance of a systematic and compassionate response to Post Traumatic Stress
Disorder. It is therefore, the policy of the VSO to provide personnel in a timely manner with the needed
documentation to file claims as necessary in accordance with Fla. Stat. § 112.1815.
IV. DEFINITIONS
Critical Incident – An abnormal event which has a stressful impact significant enough to overwhelm the
usually effective coping skills of an individual or a group. Critical incident stress may result any time an
employee faces a situation which causes strong emotional reactions which have the potential to interfere
with the ability to function during or after the critical incident.
Post-traumatic stress disorder (PTSD) – is a mental health condition that's triggered by a terrifying event
– either experiencing it or witnessing it. Symptoms may include flashbacks, nightmares, and severe anxiety,

as well as uncontrollable thoughts about the event. PTSD is further defined in the Diagnostic and Statistical
Manual of Mental Disorders, Fifth Edition, which is published by the American Psychiatric Association.
Job-Related Injury/Disability – An injury or illness, which occurs as a direct result of performing authorized
duties or while engaged in employment as defined by Fla. Stat. § 440, which renders a VSO employee unable
to perform the required tasks and duties of their job classification.
V. PROCEDURE
A. FLORIDA LAW/LEGAL – FLORIDA WORKERS’ COMPENSATION
1. Fla. Stat. § 440 – The Florida Workers’ Compensation Law, covers all employees for occupational
illnesses and injuries arising out of and in the course of employment. All occupational
injuries/illnesses needing professional medical attention require compliance with the Florida
Workers’ Compensation Law.
2. Fla. Stat. § 112.1815 – (Effective October 01, 2018)
112.1815 Firefighters, paramedics, emergency medical technicians, and law enforcement
officers; special provisions for employment-related accidents and injuries.—
(1) The term “first responder” as used in this section means a law enforcement officer as defined in s.
943.10, a firefighter as defined in s. 633.102, or an emergency medical technician or paramedic as defined
in s. 401.23 employed by state or local government. A volunteer law enforcement officer, firefighter, or
emergency medical technician or paramedic engaged by the state or a local government is also considered
a first responder of the state or local government for purposes of this section.
(2)(a) For the purpose of determining benefits under this section relating to employment-related
accidents and injuries of first responders, the following shall apply:
1. An injury or disease caused by the exposure to a toxic substance is not an injury by accident arising
out of employment unless there is a preponderance of the evidence establishing that exposure to the specific
substance involved, at the levels to which the first responder was exposed, can cause the injury or disease
sustained by the employee.
2. Any adverse result or complication caused by a smallpox vaccination of a first responder is deemed
to be an injury by accident arising out of work performed in the course and scope of employment.
3. A mental or nervous injury involving a first responder and occurring as a manifestation of a
compensable injury must be demonstrated by clear and convincing evidence. For a mental or nervous injury
arising out of the employment unaccompanied by a physical injury involving a first responder, only medical
benefits under s. 440.13 shall be payable for the mental or nervous injury. However, payment of indemnity
as provided in s. 440.15 may not be made unless a physical injury arising out of injury as a first responder
accompanies the mental or nervous injury. Benefits for a first responder are not subject to any limitation on
temporary benefits under s. 440.093 or the 1-percent limitation on permanent psychiatric impairment
benefits under s. 440.15(3)(c).
(b) In cases involving occupational disease, both causation and sufficient exposure to a specific harmful
substance shown to be present in the workplace to support causation shall be proven by a preponderance
of the evidence.
(3) Permanent total supplemental benefits received by a first responder whose employer does not
participate in the social security program shall not terminate after the first responder attains the age of 62.
(4) For the purposes of this section, the term “occupational disease” means only a disease that arises
out of employment as a first responder and is due to causes and conditions that are characteristic of and
peculiar to a particular trade, occupation, process, or employment and excludes all ordinary diseases of
life to which the general public is exposed, unless the incidence of the disease is substantially higher in the
particular trade, occupation, process, or employment than for the general public.
(5)(a) For the purposes of this section and chapter 440, and notwithstanding sub-subparagraph (2)(a)3.
and ss. 440.093 and 440.151(2), posttraumatic stress disorder, as described in the Diagnostic and Statistical
Manual of Mental Disorders, Fifth Edition, published by the American Psychiatric Association, suffered by
a first responder is a compensable occupational disease within the meaning of subsection (4) and s. 440.151
if:
1. The posttraumatic stress disorder resulted from the first responder acting within the course of his or
her employment as provided in s. 440.091; and

2. The first responder is examined and subsequently diagnosed with such disorder by a licensed
psychiatrist who is an authorized treating physician as provided in chapter 440 due to one of the following
events:
a. Seeing for oneself a deceased minor;
b. Directly witnessing the death of a minor;
c. Directly witnessing an injury to a minor who subsequently died before or upon arrival at a hospital
emergency department;
d. Participating in the physical treatment of an injured minor who subsequently died before or upon
arrival at a hospital emergency department;
e. Manually transporting an injured minor who subsequently died before or upon arrival at a hospital
emergency department;
f. Seeing for oneself a decedent whose death involved grievous bodily harm of a nature that shocks the
conscience;
g. Directly witnessing a death, including suicide, that involved grievous bodily harm of a nature that
shocks the conscience;
h. Directly witnessing a homicide regardless of whether the homicide was criminal or excusable,
including murder, mass killing as defined in 28 U.S.C. s. 530C, manslaughter, self-defense, misadventure,
and negligence;
i. Directly witnessing an injury, including an attempted suicide, to a person who subsequently died
before or upon arrival at a hospital emergency department if the person was injured by grievous bodily
harm of a nature that shocks the conscience;
j. Participating in the physical treatment of an injury, including an attempted suicide, to a person who
subsequently died before or upon arrival at a hospital emergency department if the person was injured by
grievous bodily harm of a nature that shocks the conscience; or
k. Manually transporting a person who was injured, including by attempted suicide, and subsequently
died before or upon arrival at a hospital emergency department if the person was injured by grievous bodily
harm of a nature that shocks the conscience.
(b) Such disorder must be demonstrated by clear and convincing medical evidence.
(c) Benefits for a first responder under this subsection:
1. Do not require a physical injury to the first responder; and
2. Are not subject to:
a. Apportionment due to a preexisting posttraumatic stress disorder;
b. Any limitation on temporary benefits under s. 440.093; or
c. The 1-percent limitation on permanent psychiatric impairment benefits under s. 440.15(3).
(d) The time for notice of injury or death in cases of compensable posttraumatic stress disorder under
this subsection is the same as in s. 440.151(6) and is measured from one of the qualifying events listed in
subparagraph (a)2. or the manifestation of the disorder, whichever is later. A claim under this subsection
must be properly noticed within 52 weeks after the qualifying event.
(e) As used in this subsection, the term:
1. “Directly witnessing” means to see or hear for oneself.
2. “Manually transporting” means to perform physical labor to move the body of a wounded person for
his or her safety or medical treatment.
3. “Minor” has the same meaning as in s. 1.01(13).
(f) The Department of Financial Services shall adopt rules specifying injuries qualifying as grievous
bodily harm of a nature that shocks the conscience for the purposes of this subsection.
(6) An employing agency of a first responder, including volunteer first responders, must provide
educational training related to mental health awareness, prevention, mitigation, and treatment.
3. Only authorized medical care will be covered by Workers' Compensation.

B. REPORTING JOB-RELATED INJURY AND ILLNESS
1. Employee’s Responsibility
a. Unless unable to do so, employees will immediately report on-the-job injuries or occupational
illnesses to the on-duty supervisor.
2. Supervisor’s Responsibility
a. Regarding the investigation of qualifying PTSD events, if an employee was involved in any
event listed below and wishes to submit a claim based on the belief they may be developing
PTSD, the employee shall notify the on-duty Supervisor who will complete the First Report of
Injury or Illness.
b. All claims resulting from PTSD must be properly reported within 52 weeks of the qualifying
event, which in accordance with Fla. Stat. § 112.1815 includes:
(1) Minors
(a) Seeing a deceased minor or witnessing their death
(b) Witnessing, transporting, or physically treating an injured minor which resulted in
their death prior to or upon arrival at a hospital
(2) Deaths Involving Grievous Bodily Harm that Shock the Conscience (Including
Attempted Suicides)
(a) Seeing the decedent or witnessing their death
(b) Witnessing, transporting or physically treating an injured person which resulted in
their death prior to or upon arrival at a hospital
(3) Homicides – Directly witnessing any homicide to include:
(a) Criminal Homicide
(b) Excusable Homicide
(c) Murder
(d) Mass Killing as defined in 28 U.S.C. s. 530C – “3 or more killings in a single
incident”
(e) Manslaughter
(f) Self Defense
(g) Misadventure
(h) Negligence
C. TRAINING
1. MANDATED TRAINING:
Fla. Stat. § 112.1815 (6) – “An employing agency of a first responder, including volunteer first
responders, must provide educational training related to mental health awareness, prevention, mitigation,
and treatment.”
2. ADDITIONAL TRAINING:
a. In order to develop a proactive approach to combatting the development of PTSD the VSO
implemented training in addition to the training mandated in Fla. Stat. § 112.1815.
(1) This training will be conducted at least twice annually and will vary in duration with topics
covering the mental and physical well-being of all employees.
b. In addition to the training implemented by the VSO, employees have a resource webpage on
the VSO intranet available to them that will assist them with better understanding stress and
its effects on the mind and body. The Stress Resource Center webpage provides links to
resources that can assist an individual in crises.

VI. REFERENCES
• Fla. Stat. § 440
• Fla. Stat. § 112.1815
• VSO Stress Resource Center Intranet Webpage
• First Report of Injury or Illness

OFFICE

GO-022-15 01/05/2021 None
Title
LINE-OF-DUTY DEATHS (LODD)
I. PURPOSE
The purpose of this general order is to establish guidelines for the planning and management of a line-of-
duty death involving a sworn member of the Volusia Sheriff’s Office (VSO). These guidelines are designed
to assist in such cases, but shall remain flexible at the discretion of the Sheriff or designee.
II. DISCUSSION
A line-of-duty-death is widely regarded as the worst incident a law-enforcement agency can sustain. In such
an event members of the agency, as well as the fallen deputy’s surviving family, will be left do deal with
powerful emotions. Care should be taken to provide the family with support by whatever means necessary.
Consideration should also be given to honoring the fallen, however the family’s desires must be paramount.
Careful thought must be applied in this regard to ensure any resulting services don’t appear to be agency-
centric, and are considerate of the fallen and their family.
III. POLICY
The VSO will respond promptly to the death of an employee. This plan is intended to establish guidelines
and identify an operational framework in the event of a line-of-duty death within the agency. The agency's
response to a casualty will be reviewed on a case-by-case basis and will be based on the circumstances of
the incident and, largely, on the desires of the surviving family. This plan may be enacted in whole or in part
at the discretion of the Sheriff or their appointed designee.
IV. DEFINITIONS
Family Liaison – Agency member assigned to be in direct contact with the decedent's family and to relay
their immediate needs resulting from their loss. This party should be made available to help facilitate any
assistance with regard to the planning of services, and shall act as a direct liaison between the family and
Oversight Commander or designee. The Family Liaison will be available to the family 24 hours a day, and
will relay the surviving family's wishes with regard to viewings, memorial- or funeral services, and interment.
Because the planning of services will be emotional for the surviving family, the Family Liaison should also
make every effort to be present when arrangements are made. This will help ensure the dissemination of
accurate, detailed information. When practical, this role should be filled by an agency member who has a
close relationship with the decedent and their family. Whenever possible, an assistant should be made
available to the Family Liaison, as this role can easily become overwhelming. An assistant can help reduce
the workload, particularly with minor duties that will likely arise.
Honor Guard Liaison – The Honor Guard Commander or designee will be responsible for the planning and
execution of all ceremonial aspects involving the VSO Honor Guard with regard to this policy. In the event of
a line-of-duty death, this may include the team's involvement in viewing, funeral, memorial, or graveside
ceremonies. The Honor Guard Commander shall also establish and maintain contact with the Family Liaison
and the funeral home or funeral director to determine staffing and logistical needs for the Honor Guard. This

will include coordinating with and acting as point-of-contact for visiting honor guard teams who may attend
or participate in said services.
Hospital Liaison – In the event death occurs at a hospital facility, the ranking deputy at that location shall
act as the on-scene liaison. The relay of timely and accurate information from this party through the chain of
command is crucial. Hospital staff should be kept informed of the potential arrival of concerned family and
friends, and the likely arrival of the media. Hospital security should also be contacted, asked to help with
parking- or media staging issues that are likely to arise. While the role of Hospital Liaison is often a short in
duration and will likely encompass several different people, it is critical as a front-line conduit of information.
Line-of-Duty-Death – Any event, felonious or accidental (i.e., auto accidents, training accidents, etc.), which
causes the loss of life of a VSO employee who was performing law enforcement functions either while on or
off duty.
Logistics Liaison(s) – Appointed by the Oversight Commander, the Logistics Liaison(s) will handle ancillary
logistical tasks as directed. These tasks may include, but are not limited to the procurement of various
supplies and resources needed after a line-of-duty death. Logistic Liaison duties may include contacting area
restaurants or food suppliers to address food and beverage needs, or contacting local hotels to arrange
lodging for visiting relatives of the decedent or visiting law enforcement who attend funeral services.
Motor Unit Liaison – A Motor Unit supervisor selected to be the point of contact for all matters related to
and executed by the VSO Motor Unit. This will include matters of traffic management, motorcades,
designated parking and all other traffic-related issues to be considered under this policy. This will include
planning and coordinating with outside agency motor units.
Notification Team – Team to be established when the agency learns of a line-of-duty death and a next-of-
kin notification is required. This group, selected by the Sheriff or designee, will make contact with the surviving
family members to notify them of the deputy's death. This team should consist of the Sheriff or designee, an
agency chaplain (or other clergy of the family's religious affiliation, if known), and a close friend or any other
appropriate individual.
Oversight Commander – The Sheriff or designee who will oversee the planning and execution of duties to
be carried out in the event of a line-of-duty death. The Oversight Commander will have the ultimate authority
in approving all aspects of actions to be taken by the agency or any of its components in the event of a line-
of-duty death. Unless instructed otherwise, the Liaisons and other entities outlined in this policy should report
directly to the Oversight Commander with regard to their respective duties. This is recommended in an effort
to simplify planning, and will help prevent conflicting or duplicated efforts.
V. PROCEDURE
A. Line-of-Duty Death Procedures
1. NOTIFICATION TEAM
a. It is vital for the family to receive an official, in-person death notification before learning of the
death from the news media, concerned deputies or other sources. Timeliness is therefore
essential.
b. Upon learning of the death, a Notification Team should be assembled. This team should
consist of the Sheriff or designee, an agency chaplain (or other clergy of the family's religious
affiliation, if known), and a close friend or any other appropriate individual. When practical,
the friend of the family should assume the role of Family Liaison. Communication regarding
notifications should not be made over the radio.
(1) Verify the name and address of the spouse (current), children and parents prior to
arrival.
(2) Determine who will be the primary speaker
(3) Prepare for any family medical requirements which may be needed. If appropriate, have
an EMS unit staged near the family's home.
(4) Upon arrival, the primary speaker of the Notification Team will identify themselves,
verify who they are speaking with, and ask to enter the home. Notifications of this nature
should be made indoors, and out of the potential view of neighbors.
(5) Ask if anyone else is at home and request everyone gather together.

(a) Begin by asking what they know about the situation. Expanding from there, give
a brief description of additional events that led up to the member's arrival at the
hospital or scene of death. If they know nothing of the event, start from the
beginning.
(b) The notification should not attempt to shield the family from what they need to
know, nor should they be left with any false sense of hope.
(c) Be aware the family's reactions may include hysteria, anger, fainting, physical
violence, or shock.
(d) Make every effort to obtain the names of other members of immediate family and
offer assistance in notifying them.
(e) A member of the Notification Team should be tasked with getting the family to the
hospital safely. It is strongly recommended family members do not drive
themselves. The use of agency vehicles to transport family members shall be
permitted. The Hospital Liaison shall be notified by telephone when the family is
en route.
(f) After the next-of-kin have been notified, inform the Public Information Officer (PIO)
so a news release can be prepared. If children are involved and it is during school
hours, and the member's spouse is available, the spouse may contact the school
and inform them a deputy or someone designated by the family will be picking up
the child(ren) from the school(s). If the spouse is not available, a member of the
Notification Team will contact the principal of the school(s) and explain the
situation. Notification should also be made to the School Resource Deputy
through their supervisor for additional coordination.
2. HOSPITAL LIAISON
a. The Hospital Liaison may be assigned to this position for several hours until relieved. Their
responsibilities will include:
(1) Coordinate the arrival of family and arrange for reserved areas for the family, officials,
media and others.
(2) Ensure the family has access to a telephone
(3) Act as a liaison with hospital staff (including security personnel). Hospital security staff
can identify parking, open conference rooms and help with a media staging area.
(4) Meet with the Notification team upon their arrival at the hospital.
(a) Select a hospital entrance away from the media if possible.
(b) Escort the family to their waiting area.
(c) Ensure the attending physician briefs the family as soon as possible. Agency
members shall not act as an intermediary between the family and the doctor.
(d) When circumstances permit viewing, arrange for the family to be with the deputy.
View the deputy's body before the family and explain what they will see before
they enter the room.
(e) Ensure the family's needs are met while at the hospital.
(f) Assist hospital staff with maintaining the hospital's efficiency when numerous
deputies arrive to grieve or show support for the family. This may include keeping
hallways and entrances clear for the treatment of other patients.
(g) Coordinate with any hospital staff which may be helpful in assisting the family.
3. PUBLIC INFORMATION OFFICER
a. The Public Information Officer (PIO) or designee will respond to the hospital to serve as
liaison to any on-site media.
• The name of the deputy must never be released to the media prior to notifying the next-
of-kin living in the area. If the media is already at the deputy’s home, they should be
requested to withhold this information pending the notification of next of kin.

• The Oversight Commander shall advise the PIO when the next-of-kin notifications have
been made. Only upon receipt of this information may the PIO release the name of the
deputy to the media.
• The PIO will confer with the Sheriff or Oversight Commander regarding the feasibility
or desirability of conducting any type of formal news conference related to the incident.
If the family member(s) elect to participate in the news conference, the PIO should
coordinate such arrangements.
4. FAMILY LIAISON
a. The Family Liaison is the primary facilitator between the family and the agency. This party is
responsible for the relay of information with regard to the family’s needs and wishes. The
Family Liaison should be available to the immediate surviving family on a 24-hour basis until
through the interment or the conclusion of any memorial- or funeral services. The Family
Liaison should confirm the agency’s commitment to the family as an extended part of our
“agency family”. The wishes of the family are paramount and come before the wishes of the
agency. Responsibilities include, but are not limited to:
(1) Make contact with the family and respond immediately to the appropriate location.
(2) Act as a liaison between the agency and the family while maintaining the family’s best
interests.
(3) Remain current on information surrounding the incident in order to brief the family.
(4) Consider and contact additional resources that may further assist the family.
(5) Work closely with other entities outlined in this policy in order to assist the family in
planning funeral arrangements and ceremonies, as well as logistics and
accommodations for out-of-town family members.
(6) Carry a cell phone to ensure an open line of communication.
(7) All available information, to include the investigative status should be released to the
family.
(8) When meeting with the family concerning funeral arrangements, all entities listed in this
policy should ensure the agency is not perceived as attempting to take over the funeral
arrangement process. Most deputies have not prearranged their wishes for their own
funerals, thus the family may need to be briefed concerning all aspects of a law
enforcement service ceremony.
(a) Should the family decide to have a law enforcement funeral, they should be made
aware of details involved and what the agency can offer in the way of assistance.
(b) Assistance to the family may include such preliminaries as helping with the
selection of a funeral director, memorial site, or the church service.
(c) Brief the family on available funeral provisions such as a burial uniform, the
involvement of the Honor Guard team, and the services of an agency chaplain.
b. The Family Liaison or their assistant will have additional responsibilities as the planning and
execution of funeral services progress. Additional duties in this regard may include the
following:
• Act as a facilitator between the family and the agency during the viewing and funeral.
• Be constantly available to the family during services.
• Be preset for the finalization of funeral arrangements with the funeral director or clergy.
This is vital to ensure accurate, timely information is conveyed to all other entities
outlined in this policy, and minimizes the risk of misinformation.
• If applicable, arrange with the funeral director to obtain a 5’x9.5’ casket-sized United
States flag to be delivered to the funeral home.
• Make arrangements to obtain a complete uniform of the appropriate rank and ensure it
is supplied to the funeral home. Special attention should be given to locating personal
property, being particularly attentive to wedding rings, medals and name tags.

c. Note: It is understood the person acting as Family Liaison may not necessarily be familiar
with all aspects of this important role. They or an assistant are encouraged to reach out to
other entities detailed in this policy for guidance or assistance.
5. HONOR GUARD LIAISON
a. The Honor Guard Liaison, depending on the family’s wishes, will coordinate with the team’s
commander to identify deputies that can fulfill the team’s various roles. These may include
door- and casket posting, pallbearers, a rifle team, or any other duty relative to the team’s
specific function.
b. At the viewing and funeral services, an appropriate number of Honor Guard members will be
provided to post the door(s) of entry to the venue.
c. Honor Guard members will also be provided to stand guard at the casket or urn. They will be
relieved periodically by other team members as determined by the Honor Guard Commander.
d. As needs dictate, the Honor Guard Commander may solicit additional manpower from other
honor guard teams from surrounding agencies.
e. Specific Honor Guard functions and duties are further described in a separate Honor Guard
general order.
6. LOGISTICS LIAISON
a. The Logistics Liaison(s) should be regularly briefed as details are finalized regarding services
for the fallen deputy. Their roles may include:
• Obtaining a preliminary estimate of the total number of attendees from the Family
Liaison and the Oversight Commander.
• Identify area hotels willing to offer discounted or group rates for arriving family or
attendees at locations in reasonable proximity to the funeral home or the family’s home.
• Provide support regarding any lodging confirmations for incoming family members.
• Arrange for transportation of relatives and visiting department personnel if necessary.
• Be available by telephone or in person should incoming family members need basic
information or directions to viewing or funeral venues.
• If necessary, provide transportation to relatives to the viewing and funeral services.
7. MOTOR UNIT LIAISON
a. Traffic Control and related services will be the responsibility of the Motor Unit Liaison. They
may be assisted by appropriate personnel who have experience with traffic control,
motorcades and escorts. Responsibilities may include:
(1) Coordinate with the Family Liaison and Oversight Commander regarding funeral
arrangements agreed on by the family.
(2) Survey locations chosen by the family for viewing, funeral services and interment. The
survey will examine the following:
• Traffic direction required for people attending.
• Parking space availability, to include determining a suitable nearby area for
overflow parking.
• Determine escort routes for the family to the funeral service and procession from
the service to the cemetery.
• Obtain any additional equipment needed (i.e., cones, barricades, signs, etc.) from
in-house or other appropriate resources.
• Assign a deputy to ensure there is separate designated parking for civilian
vehicles, motorcycles and other vehicles to facilitate the procession from funeral
to cemetery.
• Establish the procession route from the funeral service to the cemetery and
arrange for any additional traffic control deemed appropriate. When feasible, law
enforcement authority will be utilized to close roads as deemed appropriate.
(3) Coordinate the order of the procession, which will typically advance as follows:
• Motorcycles (doubled)

• Funeral Director
• Clergy
• Hearse
• Limousine/family vehicle(s)
• VSO vehicles
• Outside agency vehicles
• Privately owned vehicles
B. ADDITIONAL RESOURCES
1. CRITICAL INCIDENT STRESS DEBRIEFING (CISD) TEAM
a. In the event of a line-of-duty death, the agency’s Critical Incident Stress Debriefing Team
(CISD) may be of particular value. The unit’s supervisor should be notified in the event of a
line-of-duty death, and will make any of the team’s assets available as needed. This may
include responding to the scene or hospital, and talking with co-workers affected by the
incident. While the team may not necessarily be required at the time of next-of-kin notification,
the team’s resources will be made available to the fallen deputy’s family as needed.
b. In utilizing the CISD Team, recognition must also be afforded to the responding team
members, as they are also co-workers of the fallen, and will likely be strongly affected as well.
The CISD team supervisor, in conjunction with the Oversight Commander, should determine
if using a similar team from an outside agency is more prudent.
C. OTHER CONSIDERATIONS
1. INCIDENTS INVOLVING SUICIDE
a. Cases of suicide involving deputies, current or retired, should be carefully considered.
Particular attention should be paid to public- and internal perceptions in the application of any
part of this general order. These cases will be evaluated on a case-by-case basis, and any
actions will be left to the discretion of the Sheriff or designee.
2. COORDINATION OF BENEFITS
a. Every effort should be made to ensure the family of the fallen deputy has access to
information and resources regarding death benefits. The Oversight Commander shall ensure
this task is delegated as soon as practical. Assistance can be sought through the Personnel
Division or through Human Resources.
3. MOURNING BANDS
a. As a general rule, mourning bands are to be worn horizontally across the badge or, in the
case of civilian employees, across their identification card if displayed on outer garments. The
following are established guidelines for the display of a mourning band, but can be altered at
the discretion of the Sheriff.
• For a VSO line-of-duty death, the mourning band shall be worn for a period of thirty (30)
days from the date of death.
• For a regional line-of-duty-death (generally considered within the State of Florida), the
mourning band shall be worn until midnight on the date of the deceased officer’s funeral
or interment.
4. GENERAL APPEARANCE AT FUNERALS
a. In general, services involving a line-of-duty death are a public display of an agency’s darkest
hour. It is critical for an agency and all its members to show the proper pride, respect, and
dignity for their fallen at such events. Below are general guidelines and expectations for
uniformed personnel attending a line-of-duty memorial service or funeral.
(1) Agency-owned vehicles shall be clean and presentable when used to attend or
participate in such events.
(2) Uniformed members should wear a clean, properly-fitted Class A uniform. Exceptions
may include an appropriate business suit for administration or plain-clothes personnel,
or other uniforms dictated by a specific assignment (i.e., Motors, K-9, etc.). Uniforms of
a utility nature should be avoided at these formal events.

(3) Radios, cell phones and other audible electronic devices are to be off or muted during
services.
VI. REFERENCES
• Line-of-Duty Death Benefits Pamphlet
I. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• Line of Duty Funeral Preparation Checklist, VSO Form # 121219.001

OFFICE

GO-022-16 01/05/2021 None
Title
EMERGENCY DISASTER
I. PURPOSE
The emergency disaster general order is to establish the directives to employees regarding their role in the
event of emergencies.
II. DISCUSSION
Volusia Sheriff’s Office (VSO) employees must be prepared for, and react to, natural or man-made
disasters/emergencies which occur in Volusia County or outlining areas. Employees are required to be on
duty before, during, and after a disaster
III. POLICY
VSO employees must remain aware that they will have to be available to work when an
emergency/disaster/epidemic happens.
IV. PROCEDURE
A. Emergency Disaster
1. GENERAL EXPECTATIONS OF EMPLOYEES
a. All employees are critical to the mission of VSO during natural disasters or other emergency
conditions and are required to work and be available to respond to work throughout the
emergency. During times of natural disasters or emergencies, VSO employees are expected
to maintain services and to meet new service needs brought about by the emergency
conditions. Service demands may go beyond the scope of employees’ regularly assigned
duties, require employees to assume new responsibilities, perform new tasks, and remain on
duty for extended periods of time. Essential services shall be staffed during hazardous
weather or state of local emergency. All employees are subject to redeployment from their
regular job assignments, according to administratively or operationally determined service
needs and demands. This may require separation from family members for extended periods
of time before, during, and after the natural disaster or emergency.
2. SHERIFF’S AUTHORITY
a. The Sheriff or designee shall have the authority to order any and all employees under their
authority to work assignments as they deem necessary during hazardous weather or a local
emergency. The responsibility of the VSO to serve its citizens dictates that some essential
services must be staffed during hazardous weather or state of local emergency. At the
discretion of the Sheriff, all employees under their authority are subject to redeployment from
their regular job assignments, according to administratively or operationally determined
service needs and demands.

3. EMPLOYEE PERSONAL EMERGENCY PLAN
a. The VSO recognizes that employees have personal and family responsibilities that may
conflict with their obligations to fulfill their job requirements during hazardous weather or a
state of local emergency. It is the VSO intent to provide time in advance of a potential
emergency to employees so they may secure their homes and see to the safety of their
families, however, it may not always be possible. All employees shall have a personal
emergency plan in place to address their family’s safety in their absence since they may have
limited time to respond to work.
4. EMPLOYEES ARE REQUIRED TO REPORT
a. Employees shall report to their assigned worksite when scheduled or summoned, and if
necessary, be prepared to stay for an extended period of time. Employees shall not evacuate
from the area during a natural disaster or emergency. It is every employee’s responsibility to
maintain contact with their supervisor or their designated point of contact and to know where
and when they must report for duty. Employees who fail to stay in contact with their supervisor
or fail to report to work when scheduled or summoned without the prior approval of their
supervisor shall be subject to discipline, up to and including dismissal.
b. Employees not initially scheduled or summoned to work shall remain available in the local
area (within one hour of their assigned duty location) during an emergency.
c. Employees who have had leave approved in advance of hazardous weather or a state of local
emergency shall contact their supervisor to find out if their leave has been canceled and they
must report to work. Either the employee’s failure to contact the employee’s supervisor, or
the employee’s continued unauthorized leave, shall subject the employee to discipline, up to
and including dismissal.
d. Employees who are on leave in advance of hazardous weather or a state of local emergency
must contact their supervisor to find out if their leave has been canceled and they must report
to work. Either the employee’s failure to contact the employee’s supervisor, or the employee’s
continued unauthorized leave, shall subject the employee to discipline, up to and including
dismissal.
5. COMPENSATION FOR EMERGENCY DISASTER DEPLOYMENT
a. The Sheriff shall determine to award exempt and non-exempt employees, who are required
to work during hazardous weather or a state of local emergency, leave, monetary
compensation, flex time, or any combination in accordance with the Fair Labor Standards
Act.
b. If VSO is closed due to hazardous weather or a state of local emergency, any employee not
assigned to work may use personal leave to cover the lost time if that day would have been
a scheduled workday for the employee. In the event VSO is closed due to hazardous weather
or a state of local emergency, VSO may give leave time to employees for partial or all of the
time VSO is closed due to hazardous weather or a state of local emergency
6. EMERGENCY CHILD CARE SHELTERS
a. The Sheriff shall determine if and when employee child care shelters are activated during
hazardous weather or emergency.
b. CHILDCARE ELIGIBILITY CRITERIA
(1) Only children between the ages of 5 and 15 years of age of on duty VSO employees
are eligible.
c. REGISTRATION AND PICKUP PROCEDURE
(1) Employee/parent of eligible children shall sign a release of liability and complete an
Emergency Child Care Registration Form. Employee/parent shall personally register
their child and show their VSO employee identification badge. The Employee/parent
shall provide emergency contact information and the name of an authorized adult, if
any, to pick up the child. Only the employee/parent or a documented authorized adult
designee presenting photo identification can pick up and sign the child out of the child
care shelter.
d. LIMITATIONS

(1) VSO employee child care shelters cannot accommodate children with special needs,
on certain medications, in diapers, or children who have contagious conditions (cold,
fever, lice, etc.).

OFFICE

GO-022-17 01/05/2021 None
Title
EMPLOYEE ASSISTANCE PROGRAM
I. PURPOSE
The purpose of this general order is to establish basic guidelines and procedures for utilizing or referring
members who need assistance through the Employee Assistance Program (EAP)
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) recognizes that a wide range of problems, not directly job related, can
affect job performance. Behavioral and stress related disorders are illnesses that can be successfully treated
and will receive the same consideration and offer of treatment as other illnesses. The Employee Assistance
Program (EAP) benefit is intended to help agency members and anyone residing in their house-hold by
providing confidential consultation and treatment necessary to prevent their conditions from progressing to
such degree that they cannot work effectively.
Members may need professional assistance in dealing with personal issues or concerns that are affecting
their personal lives and possibly impacting their job performance. Members may utilize the EAP services
voluntarily or they may be referred for a confidential EAP consultation which may result in a referral to an
appropriate treatment provider. For additional information on member/family coverage and costs for services,
link to site
All members receive information on the EAP during on-boarding and training in Supervisory Development
and Leadership Enhancement classes.
III. POLICY
EAP is available for employees and their families covered under the Cigna Medical Plan, EAP provides
confidential and voluntary assistance for members who may be faced with challenges of financial concerns,
legal issues, alcohol or drug problems, marital problems, illness of a family member, emotional worries, child
care problems, etc. For the welfare of employees as well as for effective business operations, VSO
encourages its employees to take advantage of this valuable benefit.
IV. PROCEDURE
A. Employee Assistance Program (EAP) Objectives
1. The Employee Assistance Program contains the following objectives:
a. Foster and encourage an enlightened attitude toward behavioral and stress related disorders
which may have an impact on member performance.
b. Provide members with policy and procedural guidelines for obtaining confidential help with
personal problems before they affect job performance.

c. Provide supervisors with policy and procedural guidelines for the management of behavioral
and stress problems affecting job performance of members.
d. Direct managers and supervisors toward prompt corrective action where deterioration in an
individual’s work performance is related to behavioral or stress problems.
2. The EAP is intended to address issues as soon as they begin to affect an individual’s job
performance including but not limited to:
3. Any adverse family situation, emotional problems, financial difficulty, legal entanglement, marital
problems vocational disenchantment, or other personal issues that seriously or repeatedly
interferes with job performance or health.
B. VOLUNTARY SELF-REFERRALS
1. The member’s right to privacy is protected by law. Total confidentiality regarding any meeting
between an EAP Counselor and an agency member or anyone residing in their household will be
observed. Whether the referral is voluntary or mandatory, a release of information form must be
signed by the member if the member wishes another party to become involved.
a. The member or anyone residing in the member’s household may request assistance by
calling the EAP provider listed Link
(1) During the call, the EAP Referral Specialist will determine the appropriate action and
provide a list of referrals. Members covered on the VSO group health insurance, should
confirm that the provider selected is contracted with Cigna in the event that ongoing
sessions may be needed.
(2) If the initial assessment determines that additional counseling is required, the EAP
counselor will arrange to continue to see the individual or set up a referral to a provider
that can best meet the members need.
(3) All communication between the member and the EAP counselor shall be held in the
strictest confidence unless the member requests in writing that other parties be notified.
The VSO shall in no way require the reporting of names of self-referred members or
their family members.
(4) In the event participation in the EAP necessitates an absence from work, agency
members must abide by the agency directives regarding leave and agency
requirements for proper leave notification.
2. The VSO contracted Employee Assistance Program (EAP) contractor is:
Cigna EAP 24/7 support: (877) 622-4327 or (800) Cigna24
www.cignabehavioral.com
3. Cigna EAP supervisory training resources are available on the Internet at
https://apps.cignabehavioral.com/web/benefitmanager.do#/EAP_Tools
C. VOLUNTARY SUPERVISORY/ADMINISTRATIVE REFERRAL
1. If a supervisor believes job performance problems are serious enough to jeopardize a member’s
employment, they may choose to refer member to the EAP as a resource for improving
performance. The criteria for this type of voluntary referral to the EAP by a supervisor or
Commander/Director will include:
• Continued job performance issues documented in the member’s performance evaluation after
being counseled by a supervisor;
• A series of incidents which indicate the possible presence of a personal problem;
• The member admits to a personal problem that has not yet affected their job performance. In
this instance, the supervisor would not receive any feedback other than what the member
shares with the supervisor and information required to substantiate any absence.
2. Supervisors shall discuss job performance issues with members and set up a performance
improvement plan, which may include participation in the EAP, within member’s current
performance evaluation.
3. Members who are referred to EAP shall attend the initial assessment.

4. It is the member’s option to accept or reject professional advice provided by the EAP counselor.
Failure by the member to accept or follow through with professional advice shall be considered in
the same manner as any factor that continues to affect job performance adversely and will be
documented in the member’s performance evaluation.
5. Use of the EAP shall not excuse members from normal disciplinary proceedings or from abiding
by the agency’s written general orders.
D. MANDATORY SUPERVISORY/ADMINISTRATIVE REFERRAL
1. If the member’s performance is such that disciplinary action or termination may be appropriate,
the member can be required to contact and participate in (or complete) the EAP as a condition of
continued employment. The criteria for this type of mandatory referral is one or a combination of
the following:
• A serious decline in the member’s work performance.
• Continued performance issues or deficiencies after this has been documented in the
member’s performance evaluation and the member has been counseled.
• A series of incidents which indicate the possible presence of a personal problem.
• As part of a disciplinary action approved by the Sheriff.
2. The member shall attend the assessment interview conducted by the EAP counselor and shall
sign a release that authorizes the Human Resources Director or designee to receive progress
reports and treatment recommendations.
a. If the EAP counselor recommends continued treatment, the member must attend all such
appointments until authorized to discontinue by the Human Resources Director or designee.
b. The general nature of the problem or diagnosis will be shared with the Human Resources
Director or designee and the member’s supervisor.
3. Participation in the EAP shall not excuse the employee from normal disciplinary proceedings or
from abiding by the agency’s written directives.
4. If a member chooses not to follow through with the recommendations of the EAP counselor
including a recommendation for further counseling or treatment, and the member fails to improve
performance, disciplinary action or termination may result.
E. GUIDELINES FOR SUPERVISORS
1. The following is a practical guideline for implementing the EAP policy and procedures. The
decision to refer an individual shall be based on evidence of deteriorating or unsatisfactory job
performance. Job security or promotional opportunities normally will not be jeopardized solely
based on an EAP referral.
2. Observe job impairment as demonstrated by excessive absenteeism, decreased productivity,
unsatisfactory job performance, misconduct or inappropriate behavior, policy or procedural
violations, safety violations or other problems.
3. DOCUMENTATION
a. Data which is collected should be as specific as possible and centered on job performance
or any unusual behavior on the job. Recurring patterns are to be noted. Observations or
documentation should go on over a period of time.
b. Collection of data enables the supervisor to make a fair and impartial assessment of job
performance.
c. The supervisor assesses performance and, when appropriate, refers the member to the EAP
4. ADDRESS AND SUPPORT THE SUBORDINATE
a. While supervisors do counsel employees on work performance issues, the supervisor should
not try to analyze the cause of the employee’s performance problem.
5. DISCUSS ISSUE WITH SUBORDINATE
a. Ensure absolute privacy in discussing issues of this nature with the member.

b. Preface the discussion of performance deficiencies by emphasizing to the member that VSO
recognizes their value to the agency.
c. Be straightforward; discuss with the member the specific deficiencies of performance.
d. The supervisor should base the discussion on the member’s job performance – not the
person.
6. MAKING THE REFERRAL
a. If the member confirms the performance deficiencies are related to personal issues and are
not work-related, avoid personal involvement in the problem. If the member appeals to the
supervisor for advice, the supervisor shall refer the member to the EAP.
b. If the member is being mandated to attend EAP (as compared to voluntary participation),
contact the Human Resources Director or designee to arrange for the referral and provide
the Human Resources Director with all written documentation regarding why such a referral
is necessary.
7. FOLLOW UP ON REFERRAL
a. The supervisor’s role remains the same after the member completes the program. Monitor
the performance. Give credit when due; identify errors and omissions.
b. If supervisors encounter any problems or have any questions, they should contact the Human
Resources Director or designee.
V. REFERENCES
• Cigna EAP 24/7 support: (877) 622-4327 or (800) Cigna24

OFFICE

GO-024-01 01/05/2021 None
Title
COLLECTIVE BARGAINING
I. PURPOSE
The purpose of this general order is to outline the role of the Volusia Sheriff’s Office (VSO) as it applies to
the collective bargaining process.
II. DISCUSSION
The Sheriff or designee is directly involved with the collective bargaining process. Other employees as well
as individuals from outside the VSO also participate. It is important that employees and management have
ground rules decided in advance, negotiations are based on "good faith" and the VSO complies with the
negotiated agreements.
III. POLICY
It shall be the policy of the VSO to actively participate in the collective bargaining process, in "good faith" and
to review and amend when necessary written general orders and procedures to coincide with and ensure
that the agreement is met in spirit as well as in technical compliance.
It shall further be the policy of the VSO to familiarize all supervisors and management personnel with the
terms of the agreement affecting personnel under their supervision.
IV. PROCEDURE
A. DESIGNATED REPRESENTATIVES
1. The final authority to approve a negotiated agreement rests with the Sheriff. The designated
representatives of the VSO authorized to negotiate with the employees' bargaining unit is the
Sheriff or their non-bargaining unit designee.
B. EMPLOYEE BARGAINING UNIT
1. The VSO recognizes the collective bargaining unit selected by covered members as the exclusive
bargaining representative of all covered sworn law enforcement officers in the VSO, excluding:
• The Sheriff;
• The Chief Deputy, Division Chiefs, Captains, Lieutenants, Professional Standards Section
personnel, Reserve Deputies, and non-sworn personnel.
C. BARGAINING PROCEDURES
1. The VSO shall negotiate in "good faith", participate in negotiations with fairness and impartially
and shall try to resolve differences and come to a mutual agreement.
2. Impasse-resolving procedures are established and described per Florida Statutes, Chapter 447.

3. It is the right of the public employer to determine unilaterally the purpose of each of its components,
set standards of service to be offered to the public and, exercise control and discretion over its
organization and operations. It is also the right of the public employer to direct its employees, take
disciplinary action for proper cause, and relieve its employees from duty because of lack of work,
or for other legitimate reasons.
4. The exercise of these rights shall not preclude employees or their representatives from raising
grievances, should decisions on the above matters have the principal consequence of violating
the terms and conditions of any collective bargaining agreement in force or any civil or career
service regulation.
5. The negotiated agreement between the VSO and the bargaining unit shall be in writing.
6. After the agreement has been signed, the Sheriff shall, during a staff meeting, inform management
personnel of the terms of the agreement affecting personnel under their command.
7. The VSO shall obtain and disseminate a copy of the signed written agreement to all Sergeants
and above and it shall be their responsibility to adhere to the provisions encompassed by the terms
therein. An electronic copy will be posted and maintained on the Agency’s intranet.
D. AGREEMENT CONDITIONS
1. The VSO shall compensate employees serving as official bargaining representatives during the
bargaining process.
2. The size and composition of the bargaining unit are determined by the agreement and include:
• The president of the employee organization and their bargaining unit employee
• The Sheriff or their (non-bargaining unit) designee
3. The release of information to the press shall be in compliance with the Public Information Laws of
the State of Florida and Fla. Stat. § 447.605, Public Meetings and Records Law; however, by
mutual agreement no press release will be issued by either party unless agreed upon mutually or
an impasse occurs.
4. The methods for resolving conflicts are established and described in Florida Statutes, Chapter
447.

OFFICE

GO-025-01 01/05/2021 11/01/2021
Title
GRIEVANCES AND APPEALS
I. PURPOSE
The purpose of this general order is to establish the policy and procedure for employee complaints,
grievances and appeals in accordance with the Volusia Sheriff’s Office (VSO) general orders, rules and
regulations.
II. DISCUSSION
It is an ongoing commitment on the part of all VSO employees to provide efficient and continuous service to
the citizens of Volusia County. Positive employee morale is an important factor in maintaining a high level of
public service, and the efficiency and productivity of the organization are measured in part by the employee's
helpful attitude about the organization and their willingness to work cooperatively with other employees and
supervisors.
Procedures in this chapter are established to provide an orderly and expeditious method for resolving
problems. Problems which may arise from working relationships and conditions need a process by which
employees may acquire some degree of understanding. These procedures can be a guide for problem
solution prior to having a negative impact that effects the work environment. The VSO will provide a work
environment that allows the greatest amount of employee proficiency, through employee satisfaction and
production. The primary purpose of these procedures is for the employee to have an opportunity to seek
understanding and solutions to issues. The VSO encourages discussion between employee and supervisor.
This will tend to identify and eliminate conditions which may cause misunderstanding and grievances.
Supervisors and employees recognize the true purpose of these procedures is promoting the VSO
effectiveness.
Grievances and appeals constitute channels of communication, informing supervision and management
about things which employees feel strongly. It is advantageous to the VSO to make it an easy process to
present grievances and appeals. Employees shall be encouraged not only to present their grievances or
appeals, but also to present them while they are still "warm".
III. POLICY
Every complaint and grievance shall be received, heard, considered, and utilized to improve mutual
understanding and relationships. Every reasonable effort shall be made to define the problem that lies behind
the situation and to consider what constructive steps can be taken to solve it.
IV. DEFINITIONS
Collective Bargaining Agreement (CBA) – A written legal contract between an employer (Volusia Sheriff’s
Office) and a union representing the employees (International Union of Police Associations, IUPA).

Discipline Appeals Board – A board consisting of one (1) Captain, one (1) Lieutenant, and one (1) Deputy
or Sergeant. The board hears appeals from employees covered by the collective bargaining agreement for
discipline consisting of suspensions exceeding forty (40) hours, demotions, and terminations.
Employee Organization – The recognized bargaining representative for all sworn full-time Deputy Sheriff’s
in the Volusia Sheriff’s Office in the classifications of Deputy and Sergeant, excluding Internal Affairs Officers.
V. PROCEDURE
A. COMPLAINTS
1. A complaint is an employee statement of dissatisfaction about some action, event, or condition in
the work environment which is meaningful to the extent the employee feels it is necessary to make
it known to others.
2. Complaints are always significant even though the meaning may not be clear to the supervisor. If
unhappy employees cannot find a place to resolve their frustrations, the results may well escalate
into a grievance. Supervisors, therefore, have a special responsibility to be available to their
employees, sensitive to the problems and frustrations they may be experiencing, and to help
alleviate the cause if possible.
3. Any complaint should be made verbally to the immediate supervisor. The complaint shall be dealt
with informally. The reply will normally be verbal.
4. If unresolved, the employee may request a conference with the next level of supervision within
their chain of command.
B. GRIEVANCES
1. A grievance is a complaint that has not been resolved at the informal level.
2. An awareness of the underlying grievance cause and prompt resolution of these causes is
mandatory for effective, harmonious employee relations and effective organizational performance.
A grievance procedure has been established to effect this purpose equitably and promptly.
3. WHO MAY FILE A GRIEVANCE
a. All employees have the right to use the VSO grievance procedure. They may do so without
fear of reprisal, restraint, coercion, or discrimination.
4. MATTERS GRIEVABLE
a. Any unresolved complaint actual or supposed in circumstance, specifically identified as an
event, action, or condition in the work environment, relationship, or condition in the work
environment which is meaningful to an employee may be subject to the grievance procedure.
5. MATTERS NOT GRIEVABLE
a. The following matters are not grievable:
• Establishment and revision of wages or salaries and concomitant pay raises;
• Performance evaluations;
• Position Classifications;
• Job Postings;
• General Benefits;
• Complaints, objections, or questions relating to the establishment, content or revision
of agency rules, regulations, or policies, or to their substantive content;
• Failure to promote;
• Termination, layoff, demotion or suspension from duties because of lack of work,
reduction in work force, or job abolition;
• The hiring, promotion, transfer, assignment, and retention of agency employees;
• Sexual harassment, ADA, EEO and others where a separate process is provided.
6. TIME LIMITATIONS
a. If the employee fails to observe the time limits established for each step, it shall be assumed
that the grievance is satisfied or abandoned.

b. Should supervision or management fail to observe the time limits within each step, the
employee may immediately advance the grievance to the next step.
7. EMPLOYEE REPRESENTATION
a. Employees may be represented in presentation of a grievance at all procedure levels by a
person of their choice, who may be any other employee.
8. GRIEVANCE SUBMISSION
a. An employee shall submit their grievance utilizing the Report of Grievance, VSO Form #
010791.001 to document and control the grievance. The form must contain or have appended
to it a statement of the grievance and the fact(s) upon which it is based; the allegation of the
specific wrongful act, harm done and the remedy or adjustment sought.
b. The employee shall be supplied with a copy of the completed form.
9. SUPERVISOR'S ACTION
a. The first level supervisor shall document the time and date the grievance was received and
forward a copy directly to the Administrative Services Division Chief with copies to those in
the chain of command. The Administrative Services Division Chief will provide a copy of the
grievance to the Human Resources Director.
b. At each step, supervisors shall acknowledge receipt of the grievance noting the date, time,
and person receiving the complaint. After thorough analysis of the facts and allegations, the
supervisor shall affirm or deny the allegation(s) and identify the remedy or adjustment(s) in
writing and forward the response to the Administrative Services Division Chief.
10. ADMINISTRATION
a. The grievance procedure is a formal effort requiring certain documentation capable of
providing information with the potential for training opportunities, a level of understanding to
a solution, or correcting deficiencies in the VSO.
b. The Administrative Services Division Chief shall provide the necessary administrative support
and liaison with the VSO Human Resources Section as may be necessary to facilitate the
process.
c. The Human Resources Director shall ensure each step of the process has been properly
documented and shall establish and maintain a file of all documented complaints and
grievances.
d. During and after the grievance process, the Human Resources Director shall act as
coordinator of the grievance procedure and as the VSO custodian of grievance documents.
e. Grievance files and records shall be maintained in a secure area within the office of the
Human Resource Director, not accessible to unauthorized personnel.
f. Grievance records may be purged in accordance with the State of Florida General Records
Schedule GS1-SL for State and Local Government Agencies governing their disposal.
g. The Human Resources Director shall submit to the Sheriff a documented annual analysis of
the complaints and grievances that have been filed. The purpose is to detect trends or identify
deficiencies that may be corrected to minimize the causes for such future grievances.
11. GRIEVANCE STEPS FOR ALL EMPLOYEES
STEP I – The employee shall first take up their grievance with their immediate supervisor within
ten (10) calendar days of the occurrence of the event(s), which gave rise to the grievance. If the
event(s) which gave rise to the grievance occurred at a time when the employee was on annual
leave, sick leave, or other compensated leave, the ten (10) calendar day period shall commence
running immediately upon the employee’s return from such compensated leave. The first step
(between the employee and their immediate supervisor) shall be on an informal and oral basis and
shall not involve any representative of the employee, including the Employee Organization for
those employees covered by the collective bargaining agreement.
STEP II – Any grievance which cannot be satisfactorily settled with the immediate supervisor shall
be reduced to writing on the designated form (Report of Grievance, VSO Form # 010791.001) by
the employee and shall next be taken up with their Captain or Section Director, whichever is
applicable. Such grievance shall be presented to the Captain or Director in writing within ten (10)

calendar days of the completion of Step 1. The Captain or Director shall, within ten (10) calendar
days after presentation of the grievance (or such longer period of time as is mutually agreed upon),
render a decision on the grievance in writing.
STEP III – Any grievance which cannot be satisfactorily settled with the Captain or Director shall
then be taken up with the Sheriff or designee, either through the employee and a representative
or by the employee at the employee’s option. The grievance as specified in writing in Step 2 shall
be discussed by and between the employee (or the employee and a representative) and the Sheriff
or designee within ten (10) days after the completion of Step 2. The Sheriff or designee shall within
ten (10) days after this discussion (or such longer period of time as is mutually agreed upon),
render a decision in writing. If the grievance involves an employee covered by the collective
bargaining agreement or the Employee Organization a copy of the Sheriff’s decision shall be sent
to the Employee Organization.
12. Where a grievance is general in nature in that it applies to a number of employees rather than a
single employee, or if the grievance is directly between the Employee Organization and the
Sheriff’s Office, such grievance shall be presented in writing directly to the Sheriff within ten (10)
days of the occurrence of the event(s) which gave rise to the grievance. The aggrieved employee
or the representative of the Employee Organization shall sign the grievance. Thereafter, the
grievance shall be processed in accordance with the procedures set forth in Step 3.
13. The Sheriff’s decision is final for all grievances not involving employees covered by the collective
bargaining agreement or the Employee Organization. For grievances that remain unresolved after
Step 3 involving employees covered by the collective bargaining agreement or the Employee
Organization the arbitration procedure found in the collective bargaining agreement may be
implemented.
C. PROCEDURAL DUE PROCESS FOR DISCIPLINE (EMPLOYEE’S COVERED BY
THE COLLECTIVE BARGAINING AGREEMENT)
1. For employees covered by the collective bargaining agreement, the disciplinary appeal process
shall be the process described in the collective bargaining agreement.
a. Employee Performance Notice (EPN) and Letter of Reprimand (LOR) may be appealed to
the employee’s Division Chief or designee, who’s decision is final.
b. Suspensions of up to forty (40) hours may be appealed to the Chief Deputy or designee,
who’s decision is final.
c. Suspensions exceeding forty (40) hours, demotions, and terminations may be appealed to
the Discipline Appeals Board, which shall make a recommendation to the Sheriff. The
Sheriff’s decision is final.
D. PROCEDURAL DUE PROCESS FOR ADVERSE PUNITIVE ACTIONS
(EMPLOYEE’S NOT COVERED BY THE COLLECTIVE BARGAINING
AGREEMENT)
1. Whenever the Sheriff proposes or takes an action that suspends, reduces pay, demotes, or
terminates an employee's employment status (Adverse Punitive Action), the Sheriff shall afford
the employee procedural due process. Procedural due process shall include:
• A written statement of the reasons for a proposed action (Notice of Intent) and an opportunity
to reply before an action is taken.
• The employee may request a meeting to discuss the proposed adverse disciplinary action
with the Sheriff. This request must be made within three (3) business days (Monday-Friday,
excluding Holidays), of receiving the Notice of Intent.
• After meeting with the employee, the Sheriff will determine whether to impose the original
discipline, decrease the initial discipline, or dismiss the discipline.
• Notification of the action taken (Notice of Final Action), the reasons for the action stated in
sufficient detail for a full and complete understanding.
• The Sheriff’s decision is final.
• Nothing herein is intended to create a property right in employment.

2. REPRESENTATION
a. Any party or person appealing to the Sheriff shall have the right to be accompanied or
represented by an attorney or other representative. Any designated attorney or representative
should file a notice of representation with the VSO Human Resources Section as soon as
possible after being so designated. If the representative is a VSO Employee, they will be
required to utilize leave time during the process.
3. APPEAL
a. If a Deputy believes they have been terminated in violation of Fla. Stat. § 30.076 they have
the right to appeal following the guidelines as outlined in the statute.
b. The deputy has ten (10) working days to request a hearing in writing to their immediate
supervisor after receipt (Notice of Final Action).
c. A review board will be established, and a hearing occur following the guidelines as outlined
in Fla. Stat. § 30.075.

• 22.4.1
• 22.4.2
• 22.4.3
• 26.1.6
• Report of Grievance, VSO Form # 010791.001

OFFICE

GO-026-01 01/05/2021 11/01/2021
Title
DISCIPLINARY PROCEDURES
I. PURPOSE
The Volusia Sheriff’s Office (VSO) discipline general order and procedures are designed to provide a
structured corrective action process to improve and prevent a recurrence of negative employee behavior and
performance issues.
II. DISCUSSION
Discipline is often thought of in a limited sense as meaning punishment or penalty, a negative connotation.
However, discipline also means instructing, teaching, and training. Its main purposes are to facilitate
coordination of effort, develop self-control and character, and foster orderliness and efficiency. One of the
primary measures of the level of discipline within a law enforcement agency is the orderliness with which it
operates. Included in this policy are steps leadership are expected to follow in disciplining an employee for
poor performance or bad behavior. They are intended to be fair and allow the employee the opportunity for
improvement where possible.
III. POLICY
It shall be VSO policy that discipline shall be characterized as corrective rather than punitive, and that
disciplinary action is but one of the elements of an overall program to educate VSO employees and promote
proper conduct.
IV. PROCEDURE
A. GENERAL
1. PROGRESSIVE DISCIPLINE
a. When circumstances permit, supervisors are encouraged to pursue a philosophy of
"progressive discipline" by administering gradually increasing disciplinary actions for each
successive instance of employee misconduct. Each level of progressive discipline shall be
fully documented. A repeat of the same offense or commission of another serious offense
indicates that more severe disciplinary measures should be administered. It is further
provided that certain offenses are of such serious nature that dismissal upon first offense is
applicable.
b. TIME CONSIDERATIONS
(1) After two (2) years from date of issuance employee performance notices
(EPN)/counseling and letters of reprimand (LOR)/reprimands may not be considered
for progressive discipline.
2. CONSISTENCY

a. Although internal consistency in administering discipline is desirable, numerous factors
should be considered in determining the appropriate level of discipline to be assessed at each
successive step. Some of the factors involved include, but are not limited to, length of service,
time intervals between offenses, effectiveness of prior disciplinary actions, willingness to
improve, overall work performance, job attitude, and disciplinary actions previously
administered to other comparable members or employees for similar offenses.
3. APPLICATION
a. All VSO employees are expected to abide by the policies, procedures, rules, and regulations
of the VSO and orders of the Sheriff, whether stated in the general orders or elsewhere and
may be punished for any act or omission, which constitutes a violation thereof.
4. AUTHORITY
a. The Sheriff may reprimand, suspend, demote, or dismiss any employee of the VSO for
violating any provision of this manual, and nothing contained herein shall limit the right, power,
and authority of the Sheriff to take whatever disciplinary action is deemed appropriate under
given circumstances.
b. In recognition that each instance of misconduct differs from somewhat similar actions in many
respects, the Sheriff retains the right to treat each occurrence on an individual basis.
c. Persons holding the rank of Division Chief or above may impose discipline of any severity,
up to and including termination. Division Chiefs or higher ranks may delegate their authority
to a Captain, or equivalent, who is in charge of a section or unit.
d. Persons holding the rank of Captain or equivalent may impose discipline up to and including
suspension.
e. Persons holding the rank of Sergeant, Lieutenant, or equivalent may impose discipline up to
and including a letter of reprimand (LOR).
5. COUNTERMANDING GENERAL ORDERS
a. The Sheriff may, at their discretion, authorize suspension of rules, orders, procedures, or
general orders of the VSO when necessary for covert investigations or to achieve VSO
objectives.
b. Division Chiefs, Captains, and Section Directors or designees may suspend or countermand
a rule, order, procedure, or general order only when failure to do so would obstruct the
achievement of objectives or would be otherwise adverse to the VSO. In such cases, written
explanation will be immediately forwarded to the Sheriff
6. DISCRIMINATION
a. Supervisors shall be guided by, and scrupulously adhere to, the provisions of the Civil Rights
Act of 1964 (as amended), the Age Discrimination in Employment Act of 1967 (as amended),
Florida Civil Rights Act, American with Disabilities Act, and all other applicable federal and
state laws, as relates to safeguarding of employees from discrimination in the disciplinary
process.
B. DISCIPLINARY ACTIONS
1. Ordinarily, disciplinary action will be progressive, beginning with the least severe action that may
reasonably be expected to be effective and escalating to more severe forms, if necessary. There
are three levels of disciplinary action:
a. Non-punitive – Are intended to correct employee deficiencies in performance or conduct by
counseling, teaching, and training without conveying any negative sanctions.
b. Non-adverse punitive actions – Are in the form of the employee performance notice (EPN) or
letter of reprimand. Both are in writing and provide formal documentation of employee
behavior.
c. Adverse punitive action – Are those actions which result in an employee suffering an
involuntary reduction in pay or status and are the most serious of disciplinary actions. Such
actions include reduction in salary rate, suspension, demotion, and dismissal.
2. NON-PUNITIVE DISCIPLINARY ACTION

a. It shall be policy to use non-punitive disciplinary measures whenever possible to resolve
disciplinary problems. Many times a marginal employee can be motivated better by
counseling or training rather than through punitive measures. It is the responsibility of every
supervisor and commanding officer to recognize situations where non-punitive measures may
be preferable to punitive disciplinary measures.
b. COUNSELING
(1) Supervisors are responsible for providing appropriate counseling when there is a
recognizable problem with an employee's performance or behavior.
(2) Effective counseling provided in a timely manner can avert the need for the vast majority
of disciplinary actions.
(3) Supervisors must recognize situations beyond their expertise as it relates to any
professional counseling that may be indicated in dealing with serious emotional
problems associated with:
• Domestic difficulties;
• Physical or psychological illness;
• Alcohol or other substance abuse.
(4) Supervisors should counsel the employee to seek professional assistance. If the
employee fails to voluntarily seek help, the supervisor (with command concurrence)
may require the employee to attend the Employee Assistance Program.
(5) A second counseling for the same problem might be more suitably conducted by the
first-line supervisor's Division Chief or Captain to attach an appropriate level, degree of
seriousness and severity to the counseling.
c. REMEDIAL TRAINING
(1) Supervisors shall provide qualified instruction to assist employees in overcoming a
noted deficiency. This instruction must be appropriate and not detract excessively from
other supervisory responsibilities.
(2) If the instruction required to remedy a deficiency is beyond supervisory capacities, the
employee may be required to successfully complete an in-service training program. The
program shall be designed to fit specific job requirements or individual needs. When
possible, the VSO in-service training program should be utilized.
(3) Supervisors shall document the need for remedial training. A request shall be submitted
via chain of command requesting remedial training using the following criteria:
• Repeated demonstration by employee indicating the need for additional training;
• Request from employee for additional training (known deficiency);
• Emergency Vehicle Operations Course (EVOC) training after an employee has
an at fault accident;
• Training as a result of disciplinary action in which the employee did not adhere to
policy;
• Failure to qualify with firearm.
(4) Should in-service training not address the specific problem or not be available in a timely
fashion, employees may be required to successfully complete training by an outside
source.
(5) Remedial training must be documented. Informal remedial training shall be documented
in the employee's field file with formal (in-service, outside source) training also
documented in the employee's VSO personnel file.
3. NON-ADVERSE PUNITIVE ACTIONS
a. If non-punitive efforts are unsuccessful in resolving the problem, then more serious corrective
action is indicated. Non-adverse punitive disciplinary actions are the employee performance
notice and letter of reprimand.
b. EMPLOYEE PERFORMANCE NOTICE (EPN)/VERBAL REPRIMAND/COUNSELING

(1) Whenever grounds for disciplinary action exist and the supervisor determines that the
incident, action, or employee behavior is such that more severe disciplinary action is
not immediately necessary, the supervisor should communicate the deficiency to the
employee the supervisor's observation of the problem and offer assistance in correcting
the situation.
(2) An employee performance notice is generated and delivered to the subject employee
through the BlueTeam software application. The subject employee shall acknowledged
receipt of the employee performance notice by typing their name and DID into the
subject box. The employee performance notice is then routed through the chain of
command in the BlueTeam application. The subject employee shall be informed prior
to receipt that any comments they wish to have included regarding the employee
performance notice shall not be typed in the acknowledgment comment box, only their
name and departmental identification number (DID).
(a) If the BlueTeam application is not available, an employee performance notice may
be completed manually. The employee performance notice form is available on
the VSO intranet forms page. The subject employee shall acknowledge receipt of
the employee performance notice by signing on the appropriate signature line and
filling in the date. The physical employee performance notice is routed through
the chain of command, then returned to the Internal Affairs Unit, who will input it
into the IAPro application.
(3) The finalized employee performance notice is stored in the IAPro software application.
(4) When an employee performance notice is given, the supervisor shall submit via
BlueTeam to show the date and nature of the reprimand.
(5) This is the only non-adverse punitive action not requiring documentation in the
employee's official personnel file maintained by the Human Resources Director.
(6) Depending on the circumstances or seriousness of the offense, normally no more than
two (2) employee performance notices should be given to an employee for the same
type of offense, after which a more severe type of disciplinary action should be taken.
Whenever possible, however, sufficient time for improvement should be allowed before
further or more severe action is taken.
(7) The employee performance notice shall be utilized for documenting the deficiency or
deficiencies and shall require the signatures of both the supervisor and the employee.
(a) The employee’s signature does not imply agreement or disagreement with the
contents. The signature indicates only that the employee has read or has been
given the opportunity to read the employee performance notice.
(b) Employees may submit a written response to be included and filed with the
employee performance notice within ten (10) days of the employee’s
acknowledgement of the employee performance notice. Employees may submit
either a written or electronic (email) response to the disciplining authority, through
the chain of command, at which time the response will be forwarded to Internal
Affairs for inclusion into the finalized employee performance notice document
within the IAPro software application.
(c) If the employee refuses to sign, the supervisor will so note and record the reason
or reasons given.
(d) Failure to sign the employee performance notice constitutes insubordination and
will result in disciplinary action in accordance with general order GO-026-02
Standards of Conduct.
c. LETTER OF REPRIMAND (LOR)/WRITTEN REPRIMAND
(1) When the supervisor determines the deficiency is significant or of a repetitive nature,
when appropriate and necessary, a letter of reprimand shall be addressed to the
employee. It shall include the charge, the specific behavior, and the dates of the
behavior (where appropriate), and a warning that continuance of this behavior will result
in more severe disciplinary action, an offer of assistance in correcting the behavior,
circumstances affecting the severity of the discipline, and advice on right of appeal
through the grievance procedure.

(2) A letter of reprimand is generated and delivered to the subject employee through the
BlueTeam software application. The subject employee shall acknowledge receipt of the
letter of reprimand by typing their name and DID into the subject box. The letter of
reprimand is then routed through the chain of command in the BlueTeam application.
(a) If the BlueTeam application is not available, a letter of reprimand may be
completed manually. The letter of reprimand form is available on the VSO intranet
forms page. The subject employee shall acknowledge receipt of the letter of
reprimand by signing on the appropriate signature line and filling in the date and
time. The physical letter of reprimand is routed through the chain of command,
then returned to the Internal Affairs Unit, who will input it into the IAPro application.
(3) The finalized letter of reprimand is stored in the IAPro software application, and the
subject employee’s official personnel file.
(4) Failure to acknowledge receipt of the letter of reprimand constitutes insubordination and
will result in disciplinary action in accordance with general order GO-026-02 Standards
of Conduct.
4. ADVERSE PUNITIVE ACTIONS
a. Adverse punitive actions are actions wherein the employee suffers an involuntary reduction
in pay or status. Such actions include reduction in salary rate, demotion, suspension, and
dismissal.
b. Demotions resulting from organizational changes, reductions in force because of lack of
funds, rejections of probation, classification studies, and the voluntary initiative of an
employee are not adverse actions for disciplinary reasons.
c. ADVANCE NOTICE REQUIRED
(1) The Sheriff or designee shall provide an employee with a written Notice of Intent
describing the charge and its effective date at least three (3) working days in advance
of the proposed effective date of any adverse action.
(2) The statement of charges shall fully explain the reasons for the proposed action. The
Notice of Intent shall also fully explain the employee's right to respond to the charges
within three (3) working days after receipt.
d. NOTICE OF FINAL ACTION
(1) If there is no response or the response is inadequate to alter the proposed action, the
Sheriff shall provide a Notice of Final Action, and proceed with the action.
e. PERSONNEL ACTION FORM
(1) After final notice for adverse action, a Personnel Action Form shall be prepared
finalizing the action.
(2) Dismissal of an employee requires the inclusion of the following written statements:
• A statement citing the reasons for the dismissal, does not apply to probationary
employees;
• The effective date of the dismissal; and
• A statement of the status of any retirement or fringe benefits the employee may
be eligible for after dismissal.
f. Adverse punitive actions in order of increasing severity are:
(1) Suspensions
(2) Reduction in pay
(3) Demotion
(4) Dismissal
g. SUSPENSIONS
(1) The Sheriff or designee has the authority to suspend an employee with or without pay
based upon the facts and circumstances of the event.

(2) EMERGENCY SUSPENSION
(a) If an emergency exists which makes immediate suspension of an employee
necessary before concurrence can be obtained, to preserve the health and safety
of the employee or others, or to continue vital services to the public, or to continue
a VSO function without serious disruption, a supervisor may immediately suspend
an employee for a period of time not to exceed one (1) day with pay.
(b) Supervisors exercising this option must report the emergency suspension in
writing through chain of command to the Sheriff for concurrence as soon as
possible and practical. The report shall also contain the disciplinary action (if
applicable) recommended by the supervisor. Circumstances that may justify an
emergency suspension are:
• Insubordination – When the employee is or has been insubordinate and
when such insubordination may cause immediate problems
• Unfit for duty – When the employee has reported for duty under the
influence of an intoxicant or drug, or consumes an intoxicant or drug while
on duty or when the employee's physical or mental faculties are so impaired
as to create an unsafe condition for whatever reason.
• Criminal Act – Whenever there is probable cause to believe the employee
was or is involved in a criminal act
(3) EMPLOYEE UNDER SUSPENSION
(a) When a VSO employee is suspended without pay for a disciplinary action, the
Sheriff or designee may afford the employee an opportunity to serve the
suspension by one of the three methods:
• Do not report to work for the specified time and do not receive compensation
for those hours.
• The employee may surrender accrued leave time to satisfy the suspension.
In lieu of serving the suspension without pay for its entirety, the Sheriff or
designee may allow the employee to use their personal leave to satisfy up
to a maximum of sixty hours (60) throughout their employment. The
employee will notify their supervisor of their desire to utilize leave time. The
supervisor will notify the payroll department and the leave time will be
deducted from their balance. The employee will report for work as usual, in
lieu of suspension. Example: An employee is suspended for eight (8) hours
and the Sheriff allows them to use eight (8) hours of personal leave to satisfy
the suspension. The employee may use up to fifty-two (52) additional
personal leave hours to satisfy future suspensions at the Sheriff’s or
designee’s discretion.
• The Sheriff or designee may allow the employee to use a combination of
leave time and time off without pay to satisfy the suspension.
(b) The Sheriff has the final decision as to how the employee will serve the
suspension.
(c) A day of suspension is calculated at eight (8) hours for all VSO employees.
(d) The employee may be required to surrender the following VSO equipment:
vehicle, gas card, cellular telephone, weapons, badges, and credentials. The
employee is prohibited from wearing any part of the VSO uniform, any clothing
that identifies the employee as a member of the VSO, and shall not exercise the
authority of their office.
(e) The date that the suspension will be taken will be determined after consulting with
the employee. Care shall be taken to avoid scheduling the suspension during a
pay period that includes a holiday. Final approval will be made by the Sheriff or
designee.
(f) The suspended employee is prohibited from working any overtime during the pay
period. Both VSO overtime and extra-duty details are prohibited. If a significant
emergency arises which requires maximum operational manpower, Captains and
higher ranks have the authority to recall a suspended employee to active duty.

(g) Employees will not work an alternative shift at straight time pay in order to
circumvent the intent of a suspension. For example, a suspended Deputy who
normally works Alpha shift will not be allowed to fill in on a Bravo shift to make up
their time. A suspension covers the entire 24-hour period of the day assigned. A
suspended employee shall not work any shift other than their normally assigned
duties. At the end of the pay period, the employee’s time card must reflect the
normal work period less the scheduled suspension time, whether by pay or time
usage. It remains the employee’s responsibility to notify anyone scheduling work
details or overtime that they are under a suspension and not eligible to work.
(h) For suspensions thirty (30) days or longer, the employee shall pay the entire
premium for the enrolled benefit options they choose to continue while
suspended. The employee must contact the Human Resources Director or
designee for instruction on the process. Payment will be made by method
approved by the VSO. If the employee chooses not to pay the premium there will
be no coverage. If there is a lapse in benefit coverage, the employee must
complete new benefit paperwork when they return to work. The employee may
re-enroll in the same benefits prior to the suspension without pay.
(4) RESTORATION TO ACTIVE DUTY
(a) At the end of the prescribed period of suspension, the employee shall be returned
to active duty at their previous salary rate unless other disciplinary action affecting
the position or salary has been taken.
(b) An employee under an emergency suspension should return to work at their next
regularly scheduled tour of duty unless otherwise instructed by their supervisor.
(5) REDUCTION IN PAY
(a) Reducing an employee's pay within grade to correct a problem concerning
performance or conduct can be an effective disciplinary action. Whenever the
Sheriff or designee determines that it is appropriate to the circumstances, an
employee's pay may be reduced in order to influence an employee to improve
performance or behavior.
(6) DEMOTION
(a) Demotions are an extremely serious disciplinary action and usually confined to
situations where the employee's performance is below the minimum requirements
for the job. Upon review of the facts surrounding a given situation, the Sheriff or
designee may determine that demotion of an employee to a position in a lower
pay grade is warranted and proper in an attempt to correct the situation.
(7) DISMISSAL
(a) Dismissal is the most severe disciplinary action that can be taken against an
employee since it normally means the permanent removal from VSO service. An
employee may be dismissed when all reasonable attempts at corrective action
have been ineffectual, or when the seriousness of, and the circumstances
surrounding, the offense leave dismissal as the only feasible alternative.
5. WRITTEN RESPONSE TO DISCIPLINARY ACTIONS
a. Employees may file a written response to any letter of reprimand or other documents, which
are placed in the employee’s personnel file as a result of supervisory action or citizen
complaint. Any such written response shall be included in their personnel file together with
the letter of reprimand or other document against which it is directed.
C. SUPERVISORY RESPONSIBILITIES, INQUIRIES, AUTHORITY, AND
ACCOUNTABILITY
1. First-line supervisors are crucial to the disciplinary process. They have the best opportunity to
observe the conduct and appearance of employees in their charge and detect those instances
when disciplinary actions are warranted.
2. RESPONSIBILITIES

a. Supervisors are responsible for, and have the duty to counsel, train, initiate punitive actions,
and conduct inquiry into allegations of misconduct involving employees under their immediate
command.
3. INQUIRIES
a. Supervisors are responsible for initiating prompt inquiries into any and all complaints of
misconduct by their employees and conducting full inquiries into allegations of employee
misconduct that may include, but are not limited to:
• Minor violations of policy and procedure;
• Allegations of rudeness to citizens;
• Insubordination;
• Tardiness or dilatory behavior.
b. Supervisors must be acutely aware of, and explicitly follow, the provisions of general order
GO-052-01 Complaint Procedures in conducting these inquiries to ensure their actions are
timely, reasonable, consistent, and legal.
c. General order GO-052-01 Complaint Procedures governs the "conclusion of fact" for each
allegation of misconduct. To ensure all participants in the process are properly informed, and
identify the need for change in written general orders which relate to policy, change
procedures, or training to minimize or prevent future occurrences of misconduct, each
investigation must be concluded as:
• Exonerated – The allegation was true, but was the result of adherence to proper and
appropriate police procedures and techniques under the circumstances.
• Not Sustained – The investigation discloses insufficient evidence to clearly prove or
disprove the allegation.
• Policy Failure – The VSO policy or procedure does not properly address the allegation
or procedure, which led to the conduct as alleged, and the investigation reveals policy
or procedural changes are recommended.
• Sustained – The investigation discloses that the accused employee has committed all
or a substantial part of the alleged act (s) or improper conduct.
• Unfounded – No basis for the allegation, or the employee acted properly under the
circumstances.
4. DISCIPLINARY AUTHORITY
a. Supervisors may issue employee performance notices, letters of reprimand, and make
emergency suspensions (with pay) under the provisions of this general order.
b. Supervisors may make recommendations for more serious forms of discipline and may
require an employee to obtain professional counseling or formal remedial training with
concurrence of their Division Chief.
5. ACCOUNTABILITY
a. Failure for a supervisor to initiate, conduct a thorough inquiry, or take proper corrective or
disciplinary action when necessary is considered neglect of duty and will itself be subject to
disciplinary action against the supervisor.
6. OFFENSE CLASSIFICATION
a. Violations of policy, procedure, rule, or regulation shall be grouped according to the nature of
the offense and classified as:
• Neglect of Duty Offenses
• Improper Conduct Offenses
• Insubordination Offenses
• Unlawful Conduct Offenses
• Job Knowledge and Performance
7. DISCIPLINARY VARIANCE

a. For each violation, consideration will be given to the severity of the misconduct and the factors
listed in this general order. In each case where the recommended disciplinary action is
modified, the reasons for such modification will be noted.
D. FAST TRACK DISCIPLINE (FTD)
1. Fast Track Discipline is available to employees who realize and voluntarily admit they committed
a policy violation and wish to expedite the disposition of the matter.
a. Purpose of Fast Track Discipline:
(1) A formal investigation and disciplinary appeal can consume considerable time and
resources.
(2) On a purely voluntary basis, the subject employee may wish to acknowledge having
violated agency directives and then accept discipline, rather than proceeding with a
formal investigation and disciplinary process.
(3) Fast Track Discipline is designed to reduce the length of time it takes to complete an
investigation.
(4) Fast Track Discipline may, if appropriate, be available to address all violations of the
VSO General Orders, with the exception of a Criminal Conduct violation.
2. Procedures for Fast Track Discipline:
a. Phase 1 – Notification of the Complaint and the Fast Track Discipline Offer
(1) When a supervisor receives a complaint, they shall review the complaint, and if the
nature or facts of the allegation indicate that an FTD is the most appropriate means of
handling the complaint they will request approval through their chain of command to the
Captain level or designee to offer FTD.
(2) FTD can be offered by the supervisor or requested by the employee.
(3) Once the supervisor offers the option of Fast Track Discipline, the employee must give
their response in writing to the supervisor within five (5) days’ notice of the complaint to
initiate the process.
(4) Upon written response from the subject employee, the supervisor will forward the
response with their recommendation to the Sheriff or designee through the Chain of
Command for their signatures and recommendations.
b. Phase 2 – Chain of Command Recommendations
(1) The subject employee’s performance and previous discipline history with the agency
shall be considered.
(2) The FTD will advance through the Chain of Command for signatures and
recommendations, and then returned to the subject employee within ten (10) calendar
days.
(3) The Sheriff or designee will review the FTD and recommendations and make the final
decision on the appropriate discipline.
c. Phase 3 – Final Review and Acceptance of FTD
(1) The subject employee has five (5) calendar days to review the finalized FTD agreement
recommendation.
(a) If the FTD agreement is not returned back to the supervisor within five (5) calendar
days, the employee will be deemed to have waived this process and the
investigation will proceed.
(2) By signing the FTD Agreement, the subject employee agrees that:
• The employee is participating in the FTD freely and without any expressed or
implied threat, promise or intimidation.
• The employee does not wish to contest the factual allegations in the complaint.
• The employee waives any and all further actions concerning the investigation and
discipline imposed through this agreement.

• The employee waives their rights under Fla. Stat. Ch. § 112, Part VI Law
Enforcement and Correctional Officers.
• Discipline imposed as a result of any agreement may be considered in any future
disciplinary action.
• If applicable, the employee must still participate in a witness interview concerning
the same investigation involving another subject employee.
(3) A copy of the signed FTD will be sent to the:
• Subject employee;
• Appropriate Division Commander/Captain/Director;
• Professional Standards Section - Internal Affairs;
• Human Resources Section to be placed in the employee’s discipline file.
(4) Once phase 3 is completed and agreed upon by the subject employee, the FTD is:
• Closed
• Becomes public record
• Is available for inspection by employees and members of the public pursuant to
established procedures.
3. A Fast Track Discipline agreement reached between the subject employee and the VSO shall not
establish binding precedent on the Sheriff in other cases.
E. DISCIPLINARY RECORDS AND DOCUMENTATION
1. Supervisors and commanding officers are responsible for the proper recording or documentation
of disciplinary actions. There are three (3) files wherein disciplinary action may be documented on
an employee:
• Field File – All supervisors shall maintain a work history on each employee. This file is
informal and intended to serve as a repository for information essential in providing a thorough
supervisory knowledge of the employee. It shall contain notes and other documentation of
employee behavior or performance to provide an accurate basis for employee performance
evaluations or progressive disciplinary actions. The file is transferred with the employee when
assigned a new supervisor. Information retention in this file is subject to the provisions of the
State of Florida General Records Schedule for Law Enforcement Records.
• Internal Affairs File – This file is maintained for the Sheriff by Internal Affairs. This record
consists of, but is not limited to, cases investigated that allege employee misconduct or violate
VSO policy. It is maintained by Internal Affairs, and records retention shall be in accordance
with the State of Florida General Records Schedule for Law Enforcement Records.
• Records of all punitive disciplinary actions and those non-punitive actions as may relate
to formal counseling or training are included in this file. Records retention as relates to
disciplinary actions shall be retained in this file in accordance with the State of Florida
General Records Schedule for Law Enforcement Records.
• Personnel File – The Human Resources Section maintains the employee's official (master)
Personnel File. It shall contain documentation of all punitive actions, except oral reprimands.
Records retention shall be in accordance with the State of Florida General Records Schedule
for State and Local Government Agencies.
• 26.1.4
• 26.1.5
• 26.1.6
• 26.1.7
• 26.1.8
• 33.1.5

VI. REFERENCES
• Fast Track Discipline, VSO Form # 123020.001
• Letter of Reprimand, VSO Form # 092997.15

OFFICE

GO-026-02 01/05/2021 01/05/2021
Title
STANDARDS OF CONDUCT
I. PURPOSE
The purpose of this general order is to adopt and promulgate standards of conduct for Volusia Sheriff’s Office
(VSO) employees.
II. DISCUSSION
In the performance of duty to serve society, an employee of a law enforcement agency is often called upon
to make difficult decisions. Discretion must be exercised in situations where the Deputy and civilian
employee’s rights, liabilities, and those of the VSO hinge upon good conduct and sound judgment. Some
decisions are not easily made, and occasionally involve a choice, which may cause personal hardship or
discomfort.
Deputies and civilian employees must be faithful to the oath of office, the principles of professional police
service, and the objectives of the VSO. Personal motives must not be allowed to influence decisions and
conduct in the discharge of duty.
All personnel, civilian or sworn, may find themselves at any given time in a character-defining situation. This
is because these "choice points" articulate our personal values, clarify our character, and define our integrity.
As public employees of the VSO, the use and application of good judgment, decency and common sense is
expected both on and off duty and should be considered the cornerstone of public trust.
III. POLICY
It shall be the policy of the VSO that employees maintain command of temper, patience and discretion. They
shall not engage in any conduct which constitutes neglect of duty or which is likely to adversely affect the
discipline, good order, or reputation of the VSO, even though such conduct may not be specifically set forth
in this general order.
The "Law Enforcement Code of Ethics" established by the International Association of Chiefs of Police and
presented in general order GO-001-04 Oath and Code of Ethics is hereby adopted as general guidance for,
and the standard against which employee conduct is both expected and measured.
This policy identifies certain general and specific conduct that is prohibited for employees of the VSO. If a
particular subject or offense is not addressed in this general order, the reader should consult the table of
contents of this manual for direction to a more appropriate general order or applicable Standard Operating
Procedures (SOP) manual.
Further, it is the policy of the VSO to provide ethics training to all personnel at a minimum biennially.
IV. PROCEDURE
A. GENERAL

1. This general order contains the VSO disciplinary rules and is applicable to all employees of VSO.
B. DISCIPLINARY RULES
1. The Sheriff may, reprimand, suspend, demote or dismiss any employee of the VSO for violating
any provision of this general order and nothing contained herein shall limit the right, power, and
authority of the Sheriff to take whatever disciplinary action is deemed appropriate under given
circumstances.
2. The VSO disciplinary rules are grouped by offense classification. These offense classifications
are:
• Neglect of Duty Offenses;
• Improper Conduct Offenses;
• Insubordination Offenses;
• Unlawful Conduct Offenses;
• Job Knowledge and Performance.
3. Any other conduct or action, on-duty or off-duty, of such seriousness that disciplinary action is
considered warranted.
C. NEGLECT OF DUTY
1. Neglect of duty offenses include any act, failure to act or instance wherein an employee ignored,
paid no attention to, disregarded, failed to care for, give proper attention to or carry out the duties
and responsibilities of their position whether through carelessness, oversight or neglect.
2. PERSONAL REQUIREMENTS
a. Personal Appearance – Employees shall maintain a neat, clean and proper appearance in
conformance with the grooming and dress requirements promulgated in general order GO-
022-06 Appearance, Uniforms and Equipment
b. Identification to be Carried – Sworn employees shall carry their badge and commission (ID
Card) on their person at all times:
(1) Uniform On-Duty – The VSO issued uniform provides for the prominent display of the
agency badge and legal authority as a certified law enforcement deputy.
(2) Plain-Clothes On-Duty – While in plain-clothes, deputies shall wear their issued badge
in the badge holder attached to a break-away lanyard. The lanyard is to be worn around
the neck so that the badge is prominently displayed at chest level.
(3) Exceptions – During hazardous covert/undercover assignments or under special
circumstances as authorized by the Division Chief, or designee.
(4) Off-Duty – Sworn off-duty personnel shall have their badge and commission in their
possession except when made impractical by the nature of their activities such as
sports.
(5) Civilians – Civilian personnel are prohibited from wearing any clothing that is issued
strictly to sworn personnel and that bears the official law enforcement badge.
c. Deputies to Carry Firearms – All Deputies shall carry on or about their person an approved
firearm when on duty, except when otherwise ordered by competent authority. It is
recommended, but not required, that Deputies carry an approved firearm when off duty except
when made impractical by the nature of their activities such as sports.
d. Care and Maintenance of Firearms – Sworn personnel who are required to carry firearms
in the performance of official duties shall maintain such firearms in a clean and serviceable
condition while on duty.
e. Residency Requirement – All employees are required to reside in Volusia County within 90
days of initial appointment. This requirement may be waived by the Sheriff upon written
request. All requests shall be handled on a case-by-case determination by the Sheriff. A copy
of the written request and resulting determination shall be maintained in the individual’s

personnel file. Any change in residency outside of Volusia County shall require resubmission
of a separate written request for waiver.
f. Marital Status, Address, and Telephone Number – Employees shall keep the VSO
informed of their correct marital status, residential address, and telephone number. Sworn
employees are required to have telephone service. Employees must report any change of
address or telephone number within twenty-four (24) hours.
3. REPORTING FOR DUTY
a. Absence from Duty without Proper Notification – Employees shall report for duty in
accordance with their assigned work schedules and shall not be absent from duty without
supervisor’s authorization or having made proper notification. Employees who are unable to
report for duty due to illness or other emergency shall cause notification of their supervisor
not less than one hour prior to scheduled reporting time, whenever possible.
b. Failure to Report for Duty Due to Conduct – Employees shall be circumspect in their
private activities, and shall not subject themselves to circumstances such that they are unfit
or unable to report for duty at the designated time.
c. Tardiness – Employees shall promptly report for duty properly prepared at the time and place
required by assignments or orders.
d. Failure to Respond to a Subpoena – Employees shall promptly report to the specified
location at the time and date as required by civil or criminal subpoena without fail. Employees
who are unable to respond to a subpoena because of sickness, injury, or other such causes,
or because of conflict with another subpoena shall notify the Court Liaison.
e. Court Attire – Hearings before a Judge-only shall require uniform of the day; proceedings
before a jury require Class A uniform. In the case of depositions or undercover assignments,
employees may wear business dress attire consistent with the requirements established in
general order GO-022-06 Appearance Uniforms and Equipment, under “Civilian Employees”.
f. Failure or Refusal to Work Overtime or Special Hours – Employees shall report for duty
or remain on duty, when scheduled to or assigned to work overtime, special events or special
shifts.
g. Misuse of Sick Benefits – Employees shall not feign illness or injury or falsely report
themselves ill or injured or otherwise deceive any commanding officer or supervisor of the
VSO as to the conditions of their health for purposes of avoiding normal duties through use
of accumulated sick leave. Performance of physical, income producing or recreational
activities while on sick leave shall be prima facie evidence of sick leave abuse.
(1) Employees are expected to remain at their place of residence while on sick leave, or to
cause prompt notification of their Division Chief or District Commander with a location
at which they may be reached. Employees may, however, leave their place of residence
for short durations as necessary for obtaining medical aid or assistance.
(2) If employee is absent from duty due to illness for more than three consecutive work
days, a doctor's verification of illness or a supervisor's verification of illness shall be
required upon returning to work.
4. INJURY, DAMAGE, OR LOSS
a. Failure to Report Personal Injury – Any personal injury, however slight, incurred on the job
shall be reported to a supervisor. Any injury requiring professional treatment incurred off-duty
shall be reported to an employee’s supervisor or commanding officer as soon as practical.
b. Failure to Report Loss of Equipment, Badge, or ID Card – Employees shall immediately
report the loss of badge, ID card, or other VSO equipment to a supervisor. A written report
shall be made.
c. Failure to Report Vehicle Accident – Employees shall immediately report accidents in
which they are involved with a VSO vehicle or equipment. Vehicle includes any form of sea,
land or air transport.
5. DUTY REQUIREMENTS
a. Leaving Assigned Work Area – Employees shall remain at or in assigned work areas or
District during working hours, unless otherwise authorized by a supervisor.

b. Horseplay or Other Distracting Activity – Employees shall perform their duties in a
conscientious manner and shall not engage in horseplay while on duty or at a VSO facility or
work station and shall not distract others who are performing assigned duties.
c. Abusing Meal or Rest Periods
(1) Employees working an eight or ten hour workday are permitted one ten-minute rest
period during the first half of their shift and one ten minute rest period during the second
half of their shift.
(2) Employees working a twelve hour workday are permitted one fifteen minute rest period
during the first half of their shift and one fifteen minute rest period during the second
half of their shift.
(3) Employees may suspend work activities up to 40 minutes per workday for meal breaks.
Employees, with supervisor’s approval, may combine their rest periods for up to a one
hour meal break.
(4) Rest periods and meal breaks may be suspended or canceled depending on workload.
Employees may be recalled to duty at any time when on break.
(5) Meal breaks or rest periods may not be taken during the last hour of the workday.
d. Meal Break Attendance
(1) Maximum attendance for Patrol Units and Civil Units at any public location/restaurant
for meals shall be two Units and one Supervisor.
(a) Exceptions: When involved in training exercises, units may attend as a group.
(2) Supervisors and all deputies shall keep in mind appearance and public perception of
the agency and should use good judgment when attending public/restaurant areas.
Supervisors/Deputies shall be held accountable.
e. Lotto/Lottery Ticket Purchases – The purchase of Lotto/Lottery tickets while on duty or in
uniform is not permitted.
f. Inattention to Duties, Loafing, Sleeping – Employees shall be attentive to job duties and
shall not neglect work by inattention, loafing, or sleeping while on duty.
g. Failure to Follow General Order, Standard Operation Procedure, or Order – Employees
shall adhere to all official general orders, standard operational procedures, and orders, and
shall faithfully execute all the duties and responsibilities of their assigned position.
h. Submission of Reports and Documents – Employees shall originate, complete, and submit
all reports and documents required in the execution of their duties prior to concluding a tour
of duty except as authorized by a supervisor.
i. Citizens' Complaints to be Recorded – Employees shall courteously and promptly adhere
to the policy and procedures provided in general order GO-052-01 Complaint Procedures for
processing citizen complaints of alleged misconduct by VSO personnel.
j. Employees to Monitor Radio – Employees shall monitor the appropriate active talk group
of the Communications Center when operating a radio-equipped vehicle, on or off duty.
k. Employees to Respond to Radio Calls – Employees shall respond promptly to radio calls
when logged or listed in service by the Communications Center.
l. Employees to Render Assistance On or Off Duty – Sworn employees shall respond to
calls for assistance from citizens and from other VSO personnel and shall take appropriate
action in emergencies or criminal occurrences on or off duty. This includes assisting disabled
motorists.
m. Negligence, Not Endangering – Employees shall not ignore or violate official general
orders, orders, or supervisory instructions or knowingly fail to properly execute the duties and
responsibilities of their assigned positions.
n. Negligence Associated with Safety of Persons or Property – Employees shall be attentive
to job duties and shall not violate official general orders, orders, supervisory instructions, or
knowingly refrain and cause another to refrain from the performance of lawful duties required
for the safety of persons or property.

o. Endangering Others Through Neglect – Deputies shall take appropriate action in response
to:
(1) Emergency situations where there is a known danger to the lives of others;
(2) In response to serious crimes. Particularly those of violent nature, which come to their
attention on or off duty.
p. Disregard for or frequent violations of safety rules – Employees shall adhere to all safety
rules or standards.
q. Handling of Prisoners – Deputies shall exercise proper care in the arrest, transportation,
and detention of prisoners to prevent escape, injury to self or others, or damage to property.
r. Search of Arrested Person –Upon arrest, prisoners shall be searched carefully by the
arresting Deputy and all weapons, contraband, or evidence shall be immediately confiscated.
When a prisoner cannot be thoroughly searched before being turned over to a receiving
Deputy, the arresting Deputy shall, without fail, notify the deputy receiving the prisoner.
s. Cowardice – Deputies shall perform their required duties and shall not avoid such duties
because of fear, lack of courage or resoluteness. Deputies are not expected to enter
imminently hazardous situations without assistance; however, they shall not fail to come to
the aid of another member of the VSO who is already engaged in a hazardous situation.
D. IMPROPER CONDUCT OFFENSES
1. PERSONAL CONDUCT
a. Personal Bearing – Employees shall maintain a professional, businesslike appearance while
on duty or in uniform. Slouching, standing with hands in pockets, leaning against structures,
propping feet upon vehicles or other inappropriate object is not permitted while in public view.
b. Courtesy – Employees shall be civil and respectful toward each other and toward the public
in general. They shall be especially courteous to visitors, guests, speakers and instructors.
c. Use of Profanity – Employees shall not use profanity or vulgarity in speech or gesture , in
public or while representing the VSO.
d. Rumors and Gossip – Employees shall not engage in or convey gossip detrimental to other
employees, the general public, VSO, or Office of the Sheriff.
e. Neighborhood and Domestic Disputes – Employees shall avoid official, personal
involvement in neighborhood controversies, domestic or family disputes. Such disputes shall
be investigated by impartial on-duty law enforcement officers. Deputies shall not attempt to
exercise authority or to make arrest in their own quarrels but shall contact a superior officer,
who shall cause the matter to be investigated and action taken by impartial law enforcement
officers having no personal interest in the dispute.
f. INVOLVEMENT IN CIVIL MATTERS
(1) Employees shall not involve themselves in civil actions or disputes of other persons nor
shall they presume to adjudicate any civil dispute or give advice in civil matters beyond
referring parties to the proper agency or class of persons equipped to handle their
problem.
(2) Any employee contemplating a civil action as plaintiff or having been named a
defendant in a civil action arising from their official duties or capacity as an employee
of the VSO shall immediately notify the VSO General Counsel.
(3) Employees shall not testify in civil cases not involving the VSO unless legally
summoned.
g. Association with Criminals – Employees shall avoid regular or continuous association or
dealings with persons who they know or should know are under criminal investigation or
indictments, or persons who have a criminal or immoral reputation in the community, except
as necessary in the performance of official duties. Immediate family members are exempt
from this provision, providing the situation is immediately reported to the Sheriff.
h. Association with Dissident Groups – Employees shall not knowingly associate with any
person or organization, which advocates, or is instrumental in fostering hatred or persecution
of any person or group of persons, nor shall they knowingly associate with any person or

group which advocates the overthrow of the United States Government. (Does not include
those employees engaged in the investigation of said groups.)
i. Participation in a strike, as defined by the Public Employees Relations Commission –
Any VSO employee participating in a strike, as defined in Fla. Stat. Ch. § 447, pt. II (Fla. Stat.
§ 447.201 et seq.), shall be subject to termination from VSO employment.
j. Use of Blogs, Web Postings, Chat Rooms, etc. – As an employee of the VSO, the use and
application of good judgment, decency and common sense is expected both on and off duty.
This expectation also applies while engaged in various computer activities both on and off
duty. Participation in World Wide Web/Internet services such as Web postings, blogs, chat
rooms, dating services, etc., should be carefully considered for proper personal conduct.
Employees are not to use, or cause/authorize to be used, any official information,
photographs, speech, or writings that identify them as a member of the VSO. Employees shall
guard themselves accordingly and shall not participate in any conduct that is likely to have
an adverse effect on the reputation of the VSO.
k. Seat Belt Violations –All VSO employees shall utilize seat belts when occupying any VSO
vehicle, in accordance with Fla. Stat. § 316.614. All drivers of VSO vehicles shall ensure that
any passenger, employee or non-employee, is utilizing an installed seat belt, with the
following exceptions:
(1) Prisoners transported in the rear of caged patrol vehicles or prisoner transport vans
need not utilize seat belts.
(2) When there is a pre-existing injury or medical condition that may be aggravated by the
use of seat belts, the Deputy shall provide documentation from a medical physician to
their District/Section Commander.
This standard applies to the normal operation of a VSO vehicle and does not apply to
situations where the use of seat belts would hinder apprehension or response to a particular
call. Supervisors may grant exceptions for specific situations in which they deem efficiency
of operations to outweigh the safety benefit.
l. Reporting Arrests, Etc. – Employees who are arrested, have been informed that they are a
witness/subject/suspect in a criminal investigation, have been issued a criminal summons,
notice to appear, traffic citation(s), or civil citation; have their driver’s license suspended or
have an active warrant(s) or capiases against them, shall immediately notify the Sheriff in
writing via the chain of command of the event and circumstances involved. This may be
accomplished via interoffice memorandum or via email. A copy of the notification shall be
forwarded to the Internal Affairs Office by the employee's Division Chief.
2. PROFESSIONAL CONDUCT
a. Personnel Identification upon Request – Employees, while on duty or in uniform, or when
otherwise recognized as a member of the VSO, shall give their name, rank or position in a
respectful and courteous manner to any person requesting such identification unless
engaged in covert duties; this shall include display of the employee’s agency-issued photo-
identification card if requested. Employees shall provide verbal identification over the phone
while conducting official business.
b. Mailing Address – Employees shall not use the VSO or any of its facilities as a mailing
address for private or personal purposes. Deputies may use the VSO address for registration
of personally titled motor vehicles pursuant to Florida Law.
c. Correspondence and Stationary – All correspondence shall comply with the provisions of
general order GO-012-02 Written Direction and Official Correspondence. Employees shall
not send correspondence out of the VSO over their signatures without the permission of the
Sheriff. All official correspondence with any party outside the VSO shall be prepared over the
signature of, or upon the authority of the Sheriff. Employees shall not use official VSO
stationary except for authorized correspondence.
d. Conspicuous Display of Firearms – Exposed firearms may be carried by non-uniformed
Deputies while in an official capacity. Firearms shall be securely holstered or carried in a
secure covering alongside of a displayed badge or when wearing a shirt with the VSO
insignia.

e. Wearing Uniform While Under Disciplinary Suspension – Employees shall not wear an
official VSO uniform, or any part thereof, while under disciplinary suspension except as
authorized by the Sheriff or Division Chief.
f. Abuse of Official Identification – Employees shall maintain the security of official VSO
identification, and shall not lend their photo identification card or badge to another person, or
permit them to be photographed or reproduced without the approval of the Sheriff.
g. Derogatory Ethnic/Sexual Orientation Remarks – Employees shall not make any remarks
that are disparaging, diminishing, belittling, disrespectful, demeaning, pejorative, negative, or
unfavorable, concerning the, perceived or actual, race, ethnic background, national origin,
gender, sexual orientation/identity, religion, economic status, age, or cultural group of any
person.
h. Harassment – Employees shall not use their official position to harass, threaten or coerce
any person.
i. Sexual Harassment – Employees shall not engage in conduct, which is defined by Sec. 703,
Title VII of the Civil Rights Act of 1964 as sexual harassment.
j. Exposing Others to Communicable Disease – Employees shall not knowingly harbor a
serious communicable disease, which may endanger others or knowingly expose others to
serious communicable disease.
k. Off-Duty Employment – Employees shall obtain prior written approval from the Sheriff
before engaging in other employment, occupation, profession, or commercial enterprise.
Refer to general order GO-022-09 Outside Employment.
3. CONFIDENTIALITY
a. Exempt Personal Information – The home addresses, telephone numbers (including home,
personal cellular, personal pager, and those associated with personal communication
devices), social security numbers, dates of birth, and photographs of active or former sworn
or civilian law enforcement personnel; the home addresses, telephone numbers, social
security numbers, photographs, date of birth, and places of employment of the spouses and
children of such personnel; and the names and locations of schools and day care facilities
attended by the children of such personnel are exempt from Fla. Stat. § 119.07 (1).
Effective October 1, 2013, the names of spouses and children of active and former sworn
and civilian law enforcement personnel are also exempt. Such information shall be released
only when authorized by competent authority, or with consent of the sworn/civilian personnel
concerned.
b. Interference in Official Investigation – Employees shall not interfere with cases being
processed by other Deputies or other governmental agencies, nor undertake any
investigation or other official action not part of their regular duties unless ordered to do so by
a superior, unless the intervening Deputy reasonably believes that failure to act would result
in an injustice, or the exigencies of the situation require immediate action. Such action shall
be immediately reported to a superior.
c. Misdirected Action of Personnel Under Investigation – Employees against whom a
complaint has been made shall not attempt directly or indirectly, by threat, appeal,
persuasion, payment of money or other consideration, to secure the abandonment or
withdrawal of the complaint, charges or allegations.
d. Dissemination of Information – Employees shall treat the official business of the VSO as
confidential. Information regarding official business shall be disseminated only to those for
whom it is intended and in accordance with established procedures. Employees may remove
or copy official records or reports only in accordance with the provisions of Chapter 082.
e. Communicating Criminal Information – Employees shall maintain the security of
confidential information, and shall not intentionally communicate or give law enforcement
information to another which may aid a person to escape arrest, delay the apprehension of a
criminal suspect, and secure the removal of stolen or embezzled goods, money or other
property. Employees shall not intentionally divulge the identity of criminal informants except
as required by law and authorized by competent authority.

f. Exposure of Undercover Deputies – Employees shall protect the identity of Deputies
engaged in covert operations, and shall not intentionally expose the identity or occupation of
Deputies engaged in covert operations. Employees shall not recognize or greet plainclothes
Deputies unless greeted first.
g. Privileged information – Employees may deal with plans, programs and information of
significant public interest. Employees must not use this privileged information for their own
financial advantage or to provide any other person with financial advantage, or with
information which could be used for financial advantage. If an employee finds that they have
an outside financial interest which could be affected by the VSO plans or activities, they must
immediately report the situation to their supervisor. Each employee is charged with the
responsibility of ensuring that they release only information that they have authority and
responsibility to release and that should be made available to the general public. Violation of
privileged information or use for private gain is just cause for dismissal. This section shall not
be construed to be in conflict with the State Public Records Act, Fla. Stat. Ch. §119.
4. POLITICAL CONDUCT
a. Political Activity – Employees shall not engage in political activities while on duty, or off duty
while in uniform, a VSO vehicle, or use their official position when engaged in political
activities.
b. Election/Polling Places – Deputies shall not enter or remain within an official polling place
without permission from elections officials except to cast a ballot or in performance of their
official duties.
c. Misrepresentation/Controversial Opinions – Employees shall not express opinions on
religious, political, economic, or other questions of controversial nature while on duty or while
representing the VSO, without prior knowledge and approval of the Sheriff.
d. Testimonials – Employees shall obtain the approval of the Sheriff before authorizing use of
their names, photos, or official titles which identify them as members of the VSO in
testimonials, advertisements of any commodity, or commercial enterprises.
e. Political Activity – All employees are entitled to exercise their rights as citizens to express
their opinions on all political subjects and candidates, to vote as they choose, to hold
membership in and support a political party, to maintain political neutrality, and to attend
political meetings.
f. No employee shall use official authority or influence for the purpose of interfering with or
affecting the result of an election or nomination for office; participate in the management,
affairs or campaign of any candidate for political office during work hours, in a county building,
or on a county work site; solicit any assessments, contributions, services, or petitions for any
political party or political campaign during work hours, in a VSO building, or on a VSO work
site; use VSO property for any political party or any candidate campaign; or appear in any
VSO uniform as a political candidate or as part of an event or advertisement in support of any
candidate or political party.
g. No employee may hold elected political office while employed with VSO.
h. Any VSO employee may qualify as a candidate for elected office, with the following
exceptions:
• A Deputy Sheriff must resign to qualify to run for the Office of Volusia Sheriff, when the
current Volusia Sheriff qualifies to run for reelection.
• The employee must resign, if qualifying to run for the particular elected office will violate
any Florida Statute, e.g., Fla. Stat. § 99.012.
• The employee must resign, if qualifying to run for the particular office will violate any
Federal rule or law.
i. Unless waived by the Sheriff for the needs of the agency, an employee who becomes a
candidate for an elected public office shall be required to take fifteen (15) calendar days of
mandatory uninterrupted leave immediately prior to and on the date of each primary or
general election for which such office is on the ballot. An employee taking such leave shall
use available personal leave time to meet the requirements of this subsection; however, if
such employee has insufficient personal leave available for the entirety of the mandatory

leave period, the remainder shall be treated as approved unpaid leave without pay but without
loss of benefits.
5. USE OF ALCOHOL, DRUGS, AND TOBACCO
a. Alcoholic Beverages in VSO Facilities – Alcoholic beverages shall not be brought into or
kept in VSO buildings or vehicles, except as evidence or property when officially seized and
reported.
b. Entering or Frequenting Liquor Establishments – While on duty or in uniform, Deputies
shall not enter or frequent places established primarily for sale, storage, or consumption of
alcoholic beverages, or primarily for sale or display of pornographic pictures and materials,
except in discharge of official duties.
c. Misuse of Identification While Drinking – Employees, while off duty and partaking of
alcoholic beverages or frequenting premises established primarily for consumption or sale of
alcoholic beverages, shall do so only as private individuals, and shall not voluntarily display
official VSO identification unless necessary to perform official duties. Employees shall not be
in possession of an agency issued firearm during these activities.
d. Engaging in Sale of Alcoholic Beverages – Pursuant to Florida law, no Sheriff or Deputy
Sheriff shall be permitted to engage in the sale of alcoholic beverages or be employed directly
or indirectly in connection with the operation of any business licensed under the beverage
law, or be permitted to own any stock or interest in any firm, partnership or corporation dealing
in the sale or distribution of alcoholic beverages except as provided by general law.
e. Use of Prescribed or Over the Counter Drugs While On Duty – Employees shall ascertain
the likely effect of over the counter and prescribed drugs from the prescribing physician or a
pharmacist and shall adhere to general order GO-022-12 Drug Testing (section V.A.), prior
to reporting for duty.
f. Use or Odor of Alcoholic Beverage While On Duty – Employees shall not consume, ingest
or partake of intoxicating liquors or alcoholic beverages of any kind while on duty except as
authorized in the performance of official duties. Medically prescribed drugs with alcohol base
shall not be used on duty unless approved by a commanding officer. Employees shall not
report for duty or be on duty with the odor of alcoholic beverages upon their breath.
g. Reporting for duty or On Duty While Intoxicated – Employees shall not report for duty or
be on duty while under the influence of intoxicating liquors or drugs or alcoholic beverages to
the extent normal faculties are impaired, as defined by Florida law.
h. Unfitness for Duty Due to Alcohol or Drugs – Employees shall keep themselves fit for duty
and shall not become unfit for regularly scheduled duty because of excessive use of
intoxicating or alcoholic beverages or drugs to the extent normal faculties are impaired as
defined by Florida law. Lawfully prescribed medicines taken in conjunction with legitimate sick
leave shall be accepted. Habitual use of intoxicating beverages to excess or abuse of
narcotics, drugs or other controlled substances so as to interfere with job performance or the
efficiency of VSO service is prohibited.
i. Illegal Use or Possession of Drugs – Employees shall not engage in the illegal use or
possession of illegal drugs/narcotics.
j. Use of Tobacco/Nicotine – Regular risk civilian employees, and those sworn personnel
hired prior to October 1, 2007 who use any type of tobacco/nicotine products (excludes
nicotine gum, lozenges) shall use such products only where expressly permitted (e.g.
designated smoking areas). This shall include those devices originally designed for
“smokeless”/vapor-producing applications (e.g. e-cigarettes), or any similar device that
mimics the behaviors of smoking.
k. Use of any tobacco/nicotine product (excludes nicotine gum, lozenges), or
“smokeless”/vapor-producing device by any employee, sworn or civilian, is expressly
forbidden while in any VSO buildings/facilities or VSO owned or leased vehicles, marked or
unmarked. There shall be no area set aside for this purpose within any VSO building or
facility.
l. Uniformed employees shall not smoke, use, or allow any form of tobacco/nicotine product
(excludes nicotine gum, lozenges), or “smokeless”/vapor-producing device to remain in their
mouth while on duty and in direct contact with the public.

m. This does not preclude the use of tobacco/nicotine or a “smokeless”/vapor-producing device
in a public place so long as it is legal to do so and the employee exercises professional
discretion, good judgment, and prudence.
n. Tobacco Use by Volunteers – While serving as a civilian volunteer for the VSO, volunteer
members in uniform shall not smoke, use, or allow any form of tobacco to remain in their
mouth while on duty and in direct contact with the public. In addition, at no time shall any
volunteer, whether in uniform or civilian dress use any form of tobacco product while in a VSO
facility or in a VSO owned or leased vehicle.
o. Sworn personnel hired after October 1, 2007 and special risk civilian positions (Latent Print
Examiners; Evidence Technicians) hired after October 13, 2017, or who seek a special risk
civilian position as of October 13, 2017 are not permitted to use tobacco products at any time
(on duty or off duty) and shall comply with such prohibitions as a condition of hire and
continued employment.
NOTE: As a condition of selection, civilian personnel seeking positions designated as special
risk are required to meet the tobacco free requirements upon application, or must successfully
participate in a tobacco/nicotine cessation program and test nicotine/cotinine-free by the end
of the program, as scheduled through the VSO Human Resources Section.
6. USE AND CARE OF EQUIPMENT AND FACILITIES
a. Defacing or Marring Bulletin Boards – Employees shall not intentionally mark, mar, alter
or deface any printed or written notices placed upon VSO bulletin boards.
b. Defacing or Marring Facilities and Vehicles – Employees shall not intentionally mark, mar,
alter or deface surfaces of VSO buildings, facilities, or vehicles.
c. Restricted Areas/Equipment – Employees shall obtain authorization from competent
authority before using VSO equipment not regularly assigned or before entering any locked
or restricted area of VSO facilities.
d. Radio Transmissions – Employees shall use official radio channels in accordance with the
procedures promulgated in Chapter 081. The radio microphone shall be keyed only when
transmitting an official, authorized message. Operators shall use assigned tactical radio ID
designations and not refer to or call another unit or Deputy by name. Employees shall avoid
use of sarcasm, impertinent remark or other transmission more appropriately communicated
by other means.
e. Use and Handling of Weapons – Employees shall use or handle weapons in a careful, safe
and prudent manner on and off duty. Weapons shall be used in accordance with the law and
VSO general orders.
f. Handling Monies and Property – Money or other property coming into the possession of
VSO personnel which does not belong to such personnel shall be delivered to the proper
custodian, and a report shall be made of the transaction in accordance with the provisions of
Chapters 017, 083, or 084, as applicable.
g. Processing Property and Evidence – Property and evidence which have been received in
connection with official duties shall be processed in accordance with the provisions of
Chapters 083 and 084. VSO personnel shall not convert to their own use, manufacture,
conceal, falsify, destroy, remove, tamper with or withhold any property or evidence held in
connection with an investigation or other official action except in accordance with established
procedures.
h. Careless Handling of Equipment – Not Resulting in Damage/Loss - Employees shall utilize
VSO equipment for its intended purpose in accordance with established procedures and shall
not use said equipment in a careless manner.
i. Careless Handling of Equipment and Vehicles – Resulting in Damage/Loss - Employees
shall utilize VSO equipment for its intended purpose in accordance with established
procedures, and shall not subject such equipment to loss or damage through careless
handling.
j. Intentional Abuse of Equipment or Vehicles – Employees shall ensure the maintenance
and utilization of VSO equipment is in accordance with established procedures and shall not
intentionally abuse, misuse or damage said equipment or vehicles.

k. Employees shall not, directly or indirectly, use or allow the use of the VSO property of any
kind for other than official activities.
l. Employees shall not willfully misuse, misappropriate, neglect or destroy VSO property or
convert VSO property for personal use or gain.
7. USE OF FORCE
a. Deputies shall only use that degree of force necessary to perform official duties in strict
accordance with general orders GO-001-01 Use of Force Guidelines, GO-001-02 Firearms,
and GO-001-03 Less-Lethal Weapons and Devices of this Manual.
b. Excessive or Unnecessary Force Not Resulting in Injury – Deputies shall not use
excessive force even though it does not result in injury to another.
c. Excessive Force Resulting in Injury – Deputies shall not use excessive force resulting in
injury to another.
d. Use of Deadly Force Contrary to Policy or Procedure, Not Resulting in Injury – Deputies
shall use deadly force strictly in accordance with the provisions of general order GO-001-01
Use of Force Guidelines and shall not violate the Standards established therein even when
such use does not, and is not likely to, result in injury or death.
e. Use of Deadly Force Contrary to Policy or Procedure, Resulting in Injury or Death –
Deputies shall use deadly force in strict accordance with the policy and procedure established
in general order GO-001-01 Use of Force Guidelines and shall not violate these general
orders to the extent injury or death results or is likely to result, even when such use of deadly
force may be authorized by Florida laws.
f. Unlawful Use of Deadly Force – Deputies shall use deadly force in strict accordance with
the policy and procedure established in general order GO-001-01 Use of Force Guidelines
and shall not violate or exceed statutory provisions governing the use of deadly force to the
extent that injury or death is inflicted or is likely to result.
g. Duty to Intervene (Use of Force) – VSO Employees who observe an unreasonable use of
force by VSO employees or public safety associate(s) are required to intervene and notify an
appropriate supervisory authority or Internal Affairs.
Public safety associates include but are not limited to member of other law enforcement
agencies and law enforcement support agencies.
Civilian employees are not expected to risk injury through physical intervention, but are
required to make immediate notification to an appropriate supervisor not involved in the
unreasonable use of force.
8. VERACITY
a. Untruthfulness – Employees shall not knowingly make false or untrue statements except as
authorized in the performance of duties and as necessary to maintain covert operations
during investigation of criminal activities.
b. Untruthfulness in an Official Proceeding (Not Under Oath) – Employees shall not
knowingly make false statements to a supervisor or to any official of a government agency
during an official proceeding of the VSO or other government agency even though such
statements are not made under oath.
c. Perjury in an Official Proceeding – Employees shall not knowingly make false statements
while under oath in any court, civil or criminal, in statements made to Internal Affairs
Detectives, notaries and persons taking depositions or other testimony or any other official
proceeding as defined in Fla. Stat. § 837.
d. Falsification of Official Documents – Employees shall not knowingly falsify or knowingly
cause another to falsify any official record or document.
e. Fictitious Illness or Injury Claim – Employees shall not feign illness or injury or falsely report
themselves ill or injured or otherwise deceive or attempt to deceive any supervisor of the VSO
as to the condition of their health for purposes of making a fraudulent claim for insurance,
workers compensation or disability retirement.

f. Employees shall not commit any act of dishonesty, falsification, misrepresentation,
concealment, or deception in any employment related matter except as authorized in the
performance of duties and as necessary to maintain covert operations during investigation of
criminal activities.
g. Employees shall not make any false statement in an application or in any other document
used to obtain employment regardless of the passage of time elapsed from date of hire.
9. OFFICIAL CONDUCT
a. Improper Use of Official Position – Employees shall not use their official position to solicit
free admission to any public event or place of amusement or to gain any other monetary
benefit except in the course of official duties or as authorized by the Sheriff. Notwithstanding
the provisions of this general order, the Sheriff finds the practice of certain business
establishments providing reduced rates/discounts to VSO employees for food or other
services of nominal value a permitted activity if prudent under the circumstances and not
perceived as in violation of other sections of this Manual.
b. Statement of Responsibility – Employees who become involved in personal injury or
property damage accidents while on duty or while operating a VSO vehicle shall avoid
statements of liability and shall not make statements concerning the responsibility for such
accidents or inform parties that the VSO shall pay for damages even though VSO personnel
may be at fault. Persons involved should be referred to their own insurance companies or to
Risk Management.
c. Recommending Services – Employees shall not recommend specific professional or
business services to citizens. This prohibition includes but is not restricted to medical, legal,
bonding, tow trucks, and auto repair service. Citizens inquiring for such services shall be
referred to either a professional association, Internet search, or to the telephone directory.
d. Surety – VSO personnel shall not become surety, grantor or furnish bail for any person
arrested or charged with a crime except members of their immediate family and then only
upon notification of their commanding officer.
e. Tortious Acts – Employees shall not commit, by act of commission or omission, any flagrant
or tortious act while in the performance of their duties. Violations of Civil Rights Acts under
color of law (18 USC 241 and 242) are felony offenses.
f. Unlawful Compensation, Bribery – Employees shall not corruptly request, solicit, accept,
or agree to accept, any pecuniary or other benefit not authorized by law for past, present,
future performance, non-performance, or for any act or omissions believed to have been
either within the official discretion of VSO personnel, or in violation of Florida law.
g. Violating Laws Relating to Office of Sheriff – Employees shall not knowingly violate or
cause another to violate any statute or lawfully adopted rule or regulation relating to the office
of Sheriff.
h. Code of Ethics for Public Officers and Employees – Employees shall strictly adhere to the
code of ethics for public officers and employees and shall not violate the Code of Ethics for
Public Officers and Employees as set forth in Florida law.
i. Reporting Violations by Employees – Employees who have information concerning illegal
actions, dereliction of duty, malfeasance, misfeasance, unprofessional or unethical conduct
by another employee of the VSO have a duty to immediately report same to a supervisor or
Internal Affairs.
j. Auctions and Public Sales – Employees of the VSO are prohibited from participating in
buyback programs or purchasing items donated to charitable organizations prior to the
property being picked up by the charitable organization. However, nothing shall prohibit the
purchase of property through sale or auction by VSO employees through normal channels
open to the general public when off duty and out of uniform.
k. Use of Equipment: AVL – Employees shall ensure proper maintenance and utilization of the
VSO AVL (GPS) for its intended purpose and in accordance with installation requirements.
(1) Employees shall not intentionally cause the interruption of AVL equipment through
purposeful acts of negligence or inattention.

(2) Any employee found to engage in such purposeful acts with intent to deceive the AVL
system in order to avoid detection while on duty shall be subject to disciplinary action
up to dismissal.
l. Texting While Driving – In accordance with Fla. Stat. § 316.305, while driving a VSO vehicle
(rental, lease, owned), employees are prohibited from texting or typing into a cellphone.
m. Fraternization – In order to promote the efficient and effective operation of the VSO and to
avoid misunderstandings, complaints of favoritism and other problems of supervision,
security, morale, and possible claims of sexual harassment, hostile work environment or
discrimination, direct-report romantic relationships are discouraged. Should a direct-report
relationship develop, it is incumbent upon both parties involved to immediately notify the
Sheriff in writing via chain of command.
(1) So as not to compromise the respect of subordinate personnel as well as the
professionalism, integrity and obligations of a supervisor (civilian or sworn), one or both
of the involved members shall be reassigned. This reassignment is not disciplinary in
nature, but rather a constructive step to avoid the appearance of favoritism/partiality or
otherwise undermine good order, discipline, authority, or morale.
(2) In addition, in any peer-to-peer romantic relationship where both parties are assigned
to the same shift, section, unit or office, it is incumbent upon both parties to notify their
immediate supervisor. The supervisor shall assess the potential for any professional
conflict of interest in respect to the current assignments on a case by case basis.
n. Access, Use of Secure/Restricted Databases* – Only authorized employees who have
acknowledged in writing the confidentiality, restrictions and legal ramifications associated with
access to such data/information are permitted to access and utilize agency designated
secure/restricted databases and only for specific law enforcement/criminal justice purposes.
Unauthorized use includes, but is not limited to, queries not related to a legitimate law
enforcement purpose, personal use, improper dissemination to non-law enforcement
personnel and sharing, copying or distributing information to unauthorized users.
Unauthorized access, use or disclosure of data from secure/restricted databases is a serious
matter and may result in civil or criminal penalties.
(1) No employee shall use this authorized access as a privilege or means to gain access
to protected information about others for any purpose other than law enforcement
business directly associated with their assignment and shall do so during
scheduled/required work hours. Due to the sensitive nature of the information being
accessed and the potential for legal ramifications associated with a violation.
o. Fictitious Use or Access to Secure/Restricted Databases – Employees shall not
knowingly under false or fictitious pretense cause another to access secured/restricted
databases in an attempt to avoid detection of unauthorized use. Employees who knowingly
oblige such a request shall also be in violation of authorized access/use.
*Secure/Restricted Databases Defined – A criminal justice database that requires the use
of a password or authentication process to gain access to the database. Examples include
but are not limited to: IAPro, Blue Team, CAD/RMS, CAREER OFFENDER AND
STATEWIDE TRACKING, CDC, CJIS, CJNET, CLERK.ORG, DAVID, FCIC/NCIC, FDLE
SEXPRED MAINTENANCE, FINDER, JAIL PHOTO IMAGING, OFFENDER WATCH, ETC.
p. Use of Equipment: BWC – Employees shall ensure proper maintenance and utilization of
the VSO BWC (body-worn cameras) for its intended purpose and in accordance with general
order GO-041-20 Body-Worn Cameras.
(1) Employees shall not intentionally through acts of negligence or inattention, cause
interruption or defeat of the BWC for its intended purpose of recording law enforcement
encounters.
(2) Any employee found to engage in purposeful acts with intent to defeat the purpose of
the BWC in order to avoid, or manipulate the recording of events while on duty shall be
subject to disciplinary action up to dismissal.
q. No member of the VSO shall reveal the existence of any Order of any Court authorizing the
installation or use of technical and electronic intelligence equipment, nor shall any member

reveal the existence of any active Court ordered operation involving technical and electronic
intelligence equipment except as authorized by the Court (Fla. Stat. § 934.43).
r. Gifts and gratuities – No employee shall solicit or accept any gift, gratuity, favor,
entertainment, loan or any other item of monetary value from any organization, business firm
or person who has or is seeking to obtain business with the VSO or from any organization,
business firm or individual whose interests may be affected by the employee's performance
or nonperformance of official duties. This restriction is not intended to prohibit employees
from obtaining loans from regular lending institutions.
Acceptance of nominal gifts in keeping with special occasions, such as marriage, retirement
or illness; food and refreshments in the ordinary course of business meetings; unsolicited
advertising or promotional material, e.g., pens, notepads, calendars, etc., or social courtesies
which promote good public relations is permitted.
Contributions made for flower funds or special gifts for fellow employees are not prohibited.
However, participation in such activities, including contributions for even nominal gifts to
supervisors, must be wholly voluntary on the part of each employee, and any gifts should be
of minimal value.
Supervisors, in addition, must avoid placing themselves in a position which could interfere
with, or create the impression of interfering with, the objective evaluation and direction of their
subordinates. No supervisor shall accept gifts from subordinates other than those of nominal
value for special occasions, and no supervisor shall borrow money or accept favors from
subordinates.
Inspectors, contracting officers and enforcement officers must be particularly careful to guard
against relationships which might be construed as evidence of favoritism, coercion, unfair
advantage or collusion.
s. Conflict of interest – No employee shall solicit or accept anything of value to the recipient,
including a gift, loan, reward, promise of future employment, favor or service:
• That would cause a reasonably prudent person to be influenced in the discharge of
official duties.
• That is based upon any understanding that the vote, official action or judgment of the
public officer, employee or candidate would be influenced thereby.
No public officer or employee of an agency or their spouse or minor child shall, at any time,
accept any compensation, payment or thing of value when such public officer or employee
knows, or with the exercise of reasonable care should know, that it was given to influence a
vote or other action in which the officer or employee was expected to participate in their official
capacity.
No employee shall corruptly use or attempt to use their official position or any property or
resource which may be within their trust, or perform their official duties, to secure a special
privilege, benefit or exemption for himself or others.
No employee shall have or hold any employment or contractual relationship (personal
services) with any business entity or any agency which is subject to the regulation of, or doing
business with, the VSO, excluding those organizations and their officers, who, when acting
in their official capacity, enter into or negotiate a collective bargaining contract with the Sheriff;
nor shall an employee have or hold any employment or contractual relationship that will create
a conflict between their private interests and the performance of their public duties or that
would impede the full and faithful discharge of their public duties.
No employee shall disclose or use information not available to members of the general public
and gained by reason of their official position or benefit or for the personal gain or benefit of
any other person or business entity.
It is not the intent of this section, nor shall it be construed, to prevent any employee of the
VSO from accepting other employment or following any pursuit which does not interfere with
the full and faithful discharge of such employee of their duties to the VSO.
The provisions of this subsection (e) shall be construed to be consistent with state law
regarding conflict of interest. Notwithstanding anything in this section to the contrary,
employees are bound by all state laws respecting conflict of interest, including but not limited
to any required disclosure of financial interests.

t. Business activities and solicitation – No employee shall engage in any business other
than their regular duties during working hours, including such activities as selling to fellow
employees, lending of money for profit, etc.
u. Family employment restrictions – No employee shall advocate, lobby, influence, use their
position to influence, or appear to influence, any employment or personnel related decision
for or on behalf of an immediate family member or an immediate family member of another
employee. No member of the immediate family of an employee may be employed, promoted,
demoted or transferred on a permanent or temporary basis, to a position where that relative
would be supervised by or supervising, or influenced by or influencing, the activities of that
employee. For purposes of this subsection, the term "immediate family" is defined as blood,
marital or step relatives, including father, mother, son, daughter, brother, sister, uncle, aunt,
first cousin, nephew, niece, husband, wife, father-in-law, mother-in-law, son-in-law, daughter-
in-law, brother-in-law, sister-in-law, stepfather, stepmother, stepson, stepdaughter,
stepbrother, step-sister, half-brother, half-sister, or any ward of an employee living within the
same household.
v. No person shall, directly or indirectly, give, render, pay, offer, solicit or accept any money,
service or other valuable consideration for any appointment, proposed appointment,
promotion or proposed promotion to, or any advantage in, a position in the VSO.
w. No employee of the Human Resources Section, or any other person, shall defeat, deceive or
obstruct any person in their right to examination, eligibility, certification or appointment under
this General Order or furnish to any person any special or confidential information for the
purpose of affecting the rights or prospects of any person with respect to employment in the
VSO.
x. Code of conduct – Employees of the VSO are employed to provide service to the citizenry
and the public in general and are expected to conduct themselves in a manner that will reflect
credit upon the VSO. Employees must avoid any action which might result in or create the
impression of using public office for private gain, giving preferential treatment to any person,
or losing impartiality in conducting public business.
E. INSUBORDINATION OFFENSES
1. Insubordination shall include any act, failure to act, word, gesture or expression that is, or may be
properly interpreted as, resisting or in defiance of legally constituted authority.
2. INSUBORDINATION TOWARD SUPERIORS
a. Respect Towards Superiors – Employees shall display respect and shall address
supervisors and superior officers by proper rank or title.
b. Abusiveness – Employees shall not use abusive language or gestures toward a supervisor
or superior officer of the VSO. Superior officers shall not use abusive language or gestures
toward subordinates.
c. Prompt Compliance with Lawful Order – Employees shall promptly execute the lawful
orders or instructions of a supervisor or superior officer of the VSO and shall not delay or fail
to carry out such orders or instructions.
d. Compliance with Direct Order of a Superior or Competent Authority – Employees shall
comply with the direct orders or instructions given by a supervisor or superior officer and shall
not refuse to comply when such orders or instructions are lawful and proper.
e. Failure to Acknowledge Supervisory Action – Employees are required to acknowledge in
writing all documented progressive discipline and employee performance reports/evaluations
as provided by their supervisors.
(1) The employee’s signature does not imply agreement or disagreement with the contents.
The signature indicates only that the employee has read or has been given the
opportunity to read the report/evaluation.
(2) Refusal to sign upon direction of the supervisor constitutes lack of compliance with a
direct order.
f. Refusal to be examined by a designated physician when so directed by proper authority.
g. Employees shall not commit other acts of insubordination.

3. INSUBORDINATION TOWARD VSO
a. Criticism of Orders or Policies – Employees shall not publicly criticize or ridicule the VSO,
its policies, orders or personnel in speech, writing or by other expression where such
interferes with the maintenance of discipline or otherwise undermines the effectiveness of the
VSO.
b. Loyalty Oath – All persons who now or hereafter are employed by the VSO shall be required
to take the state loyalty oath. Penalty for refusing shall be as prescribed by state law, which
includes but is not limited to the immediate discharge of said person.
F. UNLAWFUL CONDUCT
1. Disciplinary measures resulting from unlawful conduct may be imposed independently of, and
concurrent with, civil and criminal prosecutions, or internal disciplinary measures may be waived
pending civil or criminal disposition of any employee contract. The administration of internal
disciplinary measures from unlawful conduct must necessarily depend upon individual case
circumstances, and shall be determined by the Sheriff.
2. Non-Criminal Violations – VSO personnel shall adhere to all federal, state and local laws and
ordinances including those punishable by no other penalty than a fine, forfeiture or other civil
penalty. (Includes but is not limited to traffic infractions.)
3. Misdemeanors Not Affecting VSO – VSO personnel shall adhere to all federal, state and local
laws, defined as a first or second degree misdemeanor, whether chargeable or not, provided that
the commission of such crime does not bring the VSO or its personnel into disrepute or otherwise
impair the efficiency or operation of the VSO, and adverse effect upon future performance of duties
by the personnel concerned appears unlikely.
4. Misdemeanor Injurious to VSO – VSO personnel shall adhere to all federal, state and local laws
and shall not commit any act or crime defined as a misdemeanor, first or second degree, whether
chargeable or not, which brings discredit upon the VSO or otherwise impairs the operation and
efficiency of the VSO or which is likely to impair the ability of personnel concerned to perform
assigned duties.
5. Commission of Felony – VSO personnel shall not commit any act or crime defined by state or
federal law as a felony, whether chargeable or not.
6. Criminal or Illegal Conduct – Regardless of the filing of criminal charges, or lack thereof, or the
absence of a criminal conviction, criminal or illegal conduct that interferes with effective job
performance or has an adverse effect on the VSO is prohibited.
G. JOB KNOWLEDGE AND PERFORMANCE
1. GENERAL PROFICIENCY
a. VSO personnel are required to maintain the job knowledge, skills and abilities required for
the performance of the duties and responsibilities attendant to their positions.
b. Failure to maintain required skills, knowledge and abilities within acceptable levels shall result
in counseling, instruction or training.
c. Repeated failure to maintain necessary skills, knowledge and abilities after counseling and
instruction shall result in increasing the severity of disciplinary actions.
d. Incompetent or unsatisfactory performance of duties, as deemed by the Sheriff or designee,
shall result in disciplinary actions.
2. KNOWLEDGE OF OFFICIAL GENERAL ORDERS AND PERTINENT STANDARD OPERATING
PROCEDURES
a. VSO personnel are required to possess a sound working knowledge of the policies and
procedures established by general orders and standard operating procedures.
b. Frequent, or repeated violation of policies and procedures established by general orders and
standard operating procedures shall be deemed as indicative of careless disregard by the
employee.
c. Three disciplinary actions of unrelated but minor nature within a six (6) month period shall
constitute a continued failure to maintain and demonstrate knowledge of the policies and

procedures established by general orders and standard operating procedures and may result
in remedial training.
d. Subsequent violations and recurrent failure to maintain and demonstrate knowledge of
general orders, rules & regulations, or standard operating procedures may be cause for
dismissal.
3. SUPERVISOR RESPONSIBILITY
a. Each supervisor shall provide guidance and training to subordinate staff for effective and
efficient achievement of established goals and objectives. A supervisor has the responsibility
and authority for assigning, reviewing, and monitoring activities of subordinate staff under
their command. In addition, a supervisor shall provide clear directions to subordinates and
address specific problems for completion of work assignments. The supervisor shall also
ensure that assigned employees comply with applicable federal and state laws, Volusia
County ordinances, and all VSO written direction as provided through general orders,
Training Bulletins, policies and procedures.
• 22.1.8
• 22.2.4
• 26.1.1
• 26.1.3
• 33.7.1
• 35.1.8
• 41.3.3

OFFICE

GO-030-01 01/05/2021 None
Title
DEMOTIONS AND TRANSFERS
I. PURPOSE
The purpose of this general order is to provide guidance and direction regarding demotions and transfer of
personnel
II. DISCUSSION
This general order applies to all Volusia Sheriff's Office (VSO) personnel and establishes policy and
procedures for coordinating employment actions
III. POLICY
The Human Resources Director will be responsible for coordinating the employment actions addressed in
this general order and for ensuring that all requirements for each action are met.
IV. PROCEDURE
A. DEMOTIONS GENERALLY
1. An employee may be demoted to a position in a lower pay grade for which they are qualified
whenever:
a. The position held by the employee is eliminated.
b. The position held by the employee is reclassified to a lower grade.
c. The employee voluntarily requests a lower classification.
d. The employee does not render satisfactory service in the position held.
2. An employee demoted to another position with substantially different position requirements shall
be subject to the requirement of completing a one (1) year probationary period unless the
employee already completed a probationary period in that same classification.
B. VOLUNTARY DEMOTIONS
1. An employee may be demoted to a position in a class with a lower pay range upon written request
subject to the approval of the Command Staff. The Human Resources Director shall determine
whether the employee is qualified to perform the duties and responsibilities of the lower class
position.
2. When demotion is voluntary, the employee's pay rate shall be determined by the Sheriff, but shall
be no higher than the previous pay rate, or the maximum pay rate for the new class, whichever is
lower.
C. INVOLUNTARY DEMOTIONS
Published: 12/07/2020 1 of 2 General Order: 030-01

1. When it has been determined that an employee is unable to satisfactorily perform the duties of a
position, the Sheriff may demote an employee to a position in a lower class having duties and
responsibilities which the employee can successfully perform.
2. When demotion is involuntary, the employee's pay rate shall be determined by the Human
Resources Director, but shall be no higher than the previous pay rate, or the maximum pay rate
for the new class, whichever is lower.
D. DISCIPLINARY DEMOTIONS
1. Disciplinary demotions are described in general order GO-026-01 Disciplinary Procedures.
E. TRANSFERS
1. A position may be filled by transferring an employee from a position in the same class or in a
different class in the same pay range involving the performance of similar duties and requiring
essentially the same basic qualifications.
2. INTRAWORK SECTIONAL TRANSFER
a. An appointing authority may transfer an employee from one position to another position in the
same class at any time.
b. Transfer of an employee from a position in one class to a position in another class may be
made only between classes in the same pay range, and only in the absence of a layoff list
and work sectional promotional list, and provided the Human Resources Director certifies that
the employee meets the minimum qualifications for the class.
3. INTERWORK SECTIONAL TRANSFER
a. A transfer of an employee from a position in one work section to a position in the same class
in a different work section may be made in the absence of a layoff list.
b. A transfer of an employee from a position in one work section to a position in a different class
in another work section may be made in the absence of a layoff list or a work sectional or
VSO promotional list.
4. Such transfers are subject to the approval of the Human Resources Director that the employee
meets the minimum qualifications for the class.
5. The Human Resources Director shall determine whether a probationary period is to be served
when an employee transfers from a position in one class to a position in another class.
Published: 12/07/2020 2 of 2 General Order: 030-01

OFFICE

GO-030-02 01/05/2021 None
Title
PERSONNEL FILES
I. PURPOSE
The purpose of this general order is to provide guidelines for the establishment, maintenance and access of
personnel files.
II. DISCUSSION
Personnel files are public records as defined by Fla. Stat. Ch. § 119, and the Florida Supreme Court. Copies
of excised personnel files may be examined and copied by any person desiring to do so, at reasonable times,
under reasonable conditions and under the supervision of the Public Records Processing Unit.
The Public Records Law does provide for some exemptions concerning the release of information concerning
certain employees.
Florida Statutes exempt the home addresses, telephone numbers, photographs, social security numbers,
and driver license numbers of active or former members; the home addresses, telephone numbers,
photographs, social security numbers, driver’s license numbers and the places of employment of spouses
and children of active or former members; and the names and locations of schools attended by the children
of active or former members.
Employees of the Volusia Sheriff’s Office (VSO) shall take great care in complying with the law as outlined
above. Criminal charges or severe administrative action may be taken against any member who violates the
law or this general order.
The state has enacted legislation, which is fully endorsed and supported by VSO, which states that public
records are the public's business, and that any citizen has the right and the privilege of access to any records
maintained by a public agency, with certain specified exceptions.
III. POLICY
It shall be the policy of VSO that provisions of this general order shall not conflict with federal, state or county
laws regarding public records.
In accord with this philosophy, any records of the Human Resources Section, except those expressly
exempted by law, shall be open to the public during normal working hours in accordance with reasonable
rules set forth to ensure the safety and security of the records, and to provide for minimal disruption of public
business.
IV. DEFINITIONS
HRIS/ERP System – Human Resource Information System/Enterprise Resource Planning System.
V. POLICY AND PROCEDURE

A. GENERAL
1. The Human Resources Section will maintain a personnel file for every person employed by VSO.
2. Electronic copies may be stored in the VSO HRIS/ERP System
3. Each personnel file may contain:
• Employment application;
• A copy of a passport or documents used for verification according to e-verify if used as
identification document for an I-9;
• Education documents;
• Performance reviews;
• Military records;
• Pre-employment data;
• Retirement records;
• Licenses, awards, citations or VSO recognition for services rendered;
• Employment contracts, when applicable;
• Oath of office;
• Loyalty oath;
• Notice of Separation form;
• Personnel Action Form;
• Verification of employment;
B. CUSTODY OF PERSONNEL RECORDS
1. The Human Resources Director is the official custodian of all personnel records and shall be
responsible for their safekeeping and retention as prescribed by law.
C. OFFICIAL PERSONNEL FORMS AND RECORDS
1. Forms – All personnel actions described in this article shall be made on forms designated by the
Human Resources Director.
2. Records – The official record of all personnel transactions shall be maintained in the Human
Resource section. Any records or copies of records that may be maintained in sectional files shall
not be considered to be a part of the employee's personnel record, or a part of the official personnel
files, unless such record is also on file in the Human Resources section with the exception of
training records which are maintained in the Training Section.
D. AVAILABILITY OF RECORDS
1. Except those records exempted by law, personnel records are public records available for
inspection by any person.
2. All outside requests for access to personnel files are forwarded to the Public Records Processing
Unit for their review and assistance. The times for examination of personnel files will be scheduled
during normal business hours.
3. Representatives from other law enforcement agencies may review personnel files as part of their
reference background check when current or former members list the agency as an employer in
their employment application. The Human Resources Section will supervise the examination of
any and all personnel files by such person, to insure full compliance with the law. Appropriate
waivers will be required and retained in the members file for documentation purposes.
4. At no time will any person be left alone with a personnel file. All persons will be treated with respect
and dignity and the rights of all persons shall be protected at all times.
5. SPECIFICS

a. The Public Records Processing Unit will contact the requester and make the necessary
arrangements for the file to be examined and copied, if desired. Documents containing
exempt data will be copied and the exempt data blacked out.
b. At no time will the employee harass, communicate with, or interfere in any way with the person
examining the file. The member is there as an observer only.
c. There is no charge to review a personnel file, however, charges will be made, according to
law, for the required redacting and copying of any data contained in the personnel file. Such
charges will be on a cash basis only. The person will be given an itemized receipt by the
Public Records Processing Unit. The money and receipt will be turned over to the Finance
Unit for proper accounting.
d. The Human Resources Section is not required by the Public Records Law, Fla. Stat. Ch.
§119, to perform records research and to compile data into records in new form. Space and
assistance will be made available to persons wishing to research and compile data.
e. A record shall be kept of the employee who’s file was inspected/copied, the date time and
place, the name of the Public Records Processing Unit employee supervising the inspection.
f. Inspection – Any person wishing to inspect any personnel record may do so during regular
work hours.
g. Copies – Any person desiring a copy of any public record may have such copy furnished for
a per copy fee, to cover the expense of producing such copy, to be determined by the Human
Resources Director.
h. Delay in availability – Single records are normally available immediately for inspection. If an
extensive file search or copying is necessary to make the requested records available,
inspection may be delayed a reasonable time to allow the file search and copying to take
place without undue disruption of public service.
i. Removal or destruction of records – No records may be removed from the Human
Resources office except with the specific approval of the Human Resources Director. No
record shall be destroyed unless required by law. The Human Resources Director must give
final approval to the destruction of any record required by the retention schedule or other law.

OFFICE

GO-031-01 01/05/2021 04/28/2021
Title
RECRUITMENT AND SELECTION
I. PURPOSE
The purpose of this general order is to establish guidelines for recruitment and establish procedures for fair
and equitable selection processes for vacant entry level sworn, telecommunicator and other non-sworn
positions within the VSO.
II. DISCUSSION
The recruitment and selection processes are important to any organization desirous of attracting and
employing qualified personnel. In order for the processes to meet expected objectives, they must be valid,
quantitative, show validity, and have minimum adverse impact.
III. POLICY
The VSO hereby establishes recruitment plans that reflect equal employment opportunity objectives in
accordance with Title VII of the Civil Rights Acts of 1964, as amended to attract applicants to meet present
and future personnel requirements. The Human Resources Section has engaged the cooperation of
community organizations and leaders for the implementation of the plans, as needed to fill personnel
vacancies.
The VSO selection process provides a means to ensure:
• All personnel actions, including the recruitment, selection, and advancement of employees are based
on skills, relative knowledge, and abilities (SKAs);
• Fair treatment of all applicants in all aspects of personnel administration without regard to political
affiliation, race, color, national origin, sex, religious creed, or physical or mental handicap with proper
regard for their privacy, constitutional rights, and federal and state laws.
IV. DEFINITIONS
Analysis – A systematic, structured process for dissecting an event into its basic parts to identify any patterns
or trends. Analysis should reveal patterns or trends that could be predictive or could indicate program
effectiveness, training needs, equipment upgrade needs or policy modification needs.
Job Announcement – A written statement announcing a position to be filled within VSO that is advertised
through electronic, print, or other means.
Recruitment Notice – A written statement for attracting potential job applicants from the available labor
force.
Recruitment Plan – A written plan for actively recruiting all qualified candidates including underrepresented
minorities and women.

V. PROCEDURE
A. RECRUITMENT
1. ADMINISTRATIVE PRACTICES/RECRUITMENT PROGRAM
a. The Training Section Commander shall facilitate the Sworn Recruitment Program, while the
Communications Director shall facilitate the Telecommunicator Recruitment Program to
attract qualified applicants.
b. An effective recruitment program will improve the quality of applicants and provide a basis for
filling existing vacancies within the VSO.
2. AUTHORITY AND RESPONSIBILITY
a. The authority for administering the VSO recruiting program is placed directly with the Human
Resources Section.
b. The Volusia Sheriff’s Office directly involves itself in all activities critical to the recruitment
effort.
c. The Human Resources Section Director will be that individual assigned to be responsible for
those areas relevant to the personnel needs, or coordinating same. Those responsibilities will
include, but not be limited to:
• Planning;
• Organizing;
• Staffing;
• Directing;
• Reporting and budgeting.
d. SWORN RECRUITMENT
(1) The Training Section Commander will direct sworn recruitment efforts and facilitate
publicity to all appropriate sources of applicants in a geographical area deemed
necessary to attract an adequate number of qualified candidates.
e. TELECOMMUNICATOR RECRUITMENT
(1) The Communications Director will direct recruitment efforts and facilitate publicity to all
appropriate sources of applicants in a geographical area deemed necessary to attract
an adequate number of qualified candidates.
f. RECRUITMENT NOTICES
(1) The recruitment notice shall include, but not be limited to:
• A description of the duties, responsibilities, requisite skills, educational level, and
other minimum qualifications or requirements;
• The official application filing deadlines;
• Advertise VSO as an equal opportunity employer;
(2) Recruitment notices advertise entry level job vacancies through electronic, print, or
other media.
3. RECRUITMENT TEAMS
a. The Recruitment Teams shall assist the Human Resources Section Director for the purpose
of performing activities associated with the Recruitment Program on an as needed basis.
b. The composition of the Recruitment Teams shall be:
• The Human Resources Section Director;
• The assigned recruiting liaison members;
• Other agency personnel deemed necessary during active recruitment periods.
c. Whenever possible, minority personnel fluent in the community's language and culture will be
used actively in the Recruitment Program.

d. Prior to initiating recruiting activities, those personnel involved will receive familiarization
training that provides both knowledge and skills relevant to the Recruiting Program. This
training shall include but is not limited to the following topics:
• VSO Recruitment Plans;
• Personnel matters, especially equal employment opportunity and the key recruitment
objectives;
• VSO recruitment needs and commitments;
• Career opportunities;
• Salaries;
• Cultural awareness.
4. COMMUNITY/CIVIC GROUP ASSISTANCE
a. The VSO through the many Community and Civic Groups will seek cooperative assistance in
the Recruitment Program.
b. Those groups that have direct involvement in the VSO service area will be solicited for
referrals and advice on how to improve the Recruitment Program.
c. In addition job announcements will be posted with interested Community and Civic groups
that are in contact with individuals who are likely candidates for recruitment.
5. ENTRY LEVEL RECRUITING
a. The VSO, through the Recruitment Teams, will participate in functions that enhance
recruitment opportunities. These functions will include, but not be limited to:
• Career Days;
• Job Fairs;
• Expos;
• Any other type of exhibit or lecture format that serves to recruit an individual to the field
of law enforcement.
b. The recruiter will contact career counselors at the following:
• The local high schools;
• Community colleges;
• State universities.
c. The recruiter will provide position advertisements, salaries and benefits, and will establish the
VSO on a contact list for presentations or participation in any career related program.
d. The VSO, through the Recruitment Teams, will send personnel to these locations to conduct
on site recruiting activities.
6. STUDENT INTERN PROGRAM
a. The Investigative Services Section has established and will maintain a student intern program
in conjunction with the local community colleges and state universities.
b. The Investigative Services Section shall be responsible for the coordination of the program
between the VSO and the various learning institutions.
c. The processing of the intern applicant will be the same as the civilian applicant.
7. RECRUITMENT PLANS
a. The VSO, through the Human Resources Section Director, will maintain active Recruitment
Plans for full time sworn and telecommunications personnel. The plans will outline steps to
achieve the goal of an ethnic, racial and gender workforce composition in the sworn law
enforcement and telecommunicator ranks in approximate proportion to the makeup of
available workforce in the law enforcement agency’s service community. The recruitment
plans will include the following:
• Statement of Objectives;
• A plan of action to achieve the stated plans objectives;

• Identify employees, inside or outside the agency, responsible for the plans
administration.
b. The Human Resources Section Director will conduct an annual analysis in order to evaluate
progress made toward achieving stated recruitment objectives; the report will contain the
following:
• Demographic data of sworn, telecommunicator, and communications aide personnel;
• Progress towards stated objectives;
• Revisions to the plans, if needed.
c. Following the annual analysis, the Human Resources Section Director will make any
necessary recommendations for revision and inclusion into the recruitment plans to the
Sheriff and Chief Deputy. The Human Resources Section Director will finalize revisions to the
agency’s Recruitment Plans and disseminate the new plans to the Recruitment Teams.
8. EQUAL EMPLOYMENT OPPORTUNITY PLAN
a. VSO adheres to Title VII of the Civil Rights Act as amended and the Americans with
Disabilities Act.
b. VSO has an equal employment opportunity plan based on an annual analysis of the VSO’s
employment policies, practices, and procedure relevant to their effective impact on the
employment and utilization of minorities and women.
9. AGENCY JOB ANNOUNCEMENTS
a. The agency job announcement shall include, but not be limited to:
• A description of the duties, responsibilities, requisite skills, educational level, and other
minimum qualifications or requirements;
• The minimum qualification requirements for eligibility for admission to successive
portions of the examination;
• The official application filing deadlines, unless the position is open on a continual basis;
• Advertise VSO as an equal opportunity employer.
• The class title;
• Salary range;
• How to apply for the position;
• The date, time, and place of written, performance, or oral examinations and other
pertinent information;
b. Advertise entry level job vacancies through electronic, print, or other media.
c. Due to the nature of the position of Deputy Sheriff; the VSO also provides special information
that prior to their appointment, those who are all eligible will be required to meet the stringent
medical standards established by the VSO.
d. As part of the pre employment medical examination, applicants will be required to participate
in the Drug Screening Program.
e. As part of the pre employment selection process applicants will be required to submit to a
CVSA or polygraph examination.
f. When there is an urgent need for applicants due to a labor market shortage, applicants may
be placed on a list. The list will contain all those eligible for appointment.
g. These procedures shall be known as Open Continuous Examinations.
h. Announcements of Open Continuous Examinations will be distributed and posted in the same
manner as any other examination announcement.
i. Job announcements for examinations will be announced a minimum of two (2) weeks in
advance of the official application filing deadline, if any. Normally the filing deadline will not
be more than three (3) weeks from the date of the announcement.
j. Advertisements announcing examinations or vacant positions may appear on the applicant
tracking system website.

k. These announcements may be advertised through the electronic media (i.e.
radio/television/Internet) with special attention given to those sources unique to the minority
communities within the VSO service areas, with a request for publicity based on public
service.
l. Job announcements, employment applications and recruitment advertisements indicate that
the VSO is an Equal Opportunity Employer. In addition, the VSO grants certain veteran and
spouse hiring preferences.
10. APPLICATION PROCESS
a. The VSO through the Recruitment Teams may distribute pre-application contact forms. These
forms only request that the applicant provide the basic information of:
• Name;
• Residence and business address;
• Residence and business telephone numbers;
• Position desired.
b. The expressed purpose of the pre-application contact form is to track those applicants who
have shown an interest in a position.
c. All applications for positions or examinations will be on standard forms prescribed by the
Human Resources Section Director.
d. An official application filing deadline will be established and shall be indicated on the
employment announcements and recruitment advertisements.
e. The VSO, through the Human Resources Section, maintains contact with the applicants for
all positions, from the initial application to the final employment disposition.
f. The VSO does not reject an application because of an error or omission that can be corrected.
The applicant will be contacted as soon as the error or omission is noted for the correction to
be made. It will be the final decision of the Sheriff or designee as to whether an application is
denied on the basis of a deficiency. Whenever an applicant or application is rejected, notice
of such rejection will be mailed to the applicant by the Human Resources Section.
g. The Recruitment Program has a contingency plan to recruit outside the service area. This will
provide an applicant pool available to enhance the potential number of qualified applicants.
B. ENTRY LEVEL SELECTION
1. AUTHORITY
a. The authority and responsibility for administering the VSO selection process are placed
directly with the Human Resources Section.
b. The Human Resources Section Director shall develop and administer entry level selection
examinations as may be necessary and appropriate to obtain an adequate supply of qualified
applicants to meet the needs of the VSO.
c. The Human Resources Director will be that individual assigned responsibilities for those
areas relevant to the VSO’s human resource needs, including but not be limited to:
• Planning;
• Organizing;
• Staffing;
• Directing;
• Coordinating;
• Reporting.
d. The VSO maintains the primary responsibility for such selection components as the
background investigation (BGI), oral interviews and probationary period assessment.
2. RESPONSIBILITY
a. The Sheriff, also known as the Appointing Authority, retains final responsibility for the
selection of personnel.

b. The Sheriff, through the Human Resources Director, will identify the specific skills,
knowledge, abilities and personal attributes required for the positions and the selection of
personnel.
c. The Sheriff, through the Human Resources Section Director, will be instrumental in the
development of those components that are used in the determination of skills and attributes
for the position.
3. SELECTION PROCESS – NON-SWORN
a. The selection process for non-sworn positions with the VSO begins upon receipt of the
applications by the Human Resources Section. The applications received by the deadline,
are reviewed for completeness and minimum hiring requirements. At the time of employment
application, applicants will be provided with information and an acknowledgment statement
in writing regarding all elements of the selections process, expected duration of the process,
and agency policy on reapplication to include:
• Preliminary background information;
• Testing, if applicable for position, which may include a skills test;
• Interview;
• Conditional offer of employment;
• Completion of a detailed background investigation;
• A supplemental civilian questionnaire will be sent by electronic means to each
selected applicant to obtain detailed information about the applicant’s education,
employment, and criminal history.
• Truth Verification Examination (CVSA);
• Medical Questionnaire;
• All applicants will be required to complete a medical questionnaire.
• The results of the questionnaire may require an applicant to undergo a medical
examination.
• Medical Examination – Based on the position’s mental, physical, and environmental
requirements, the applicant may undergo a medical examination;
• Final offer; eligibility list, if needed.
b. From start to finish the selection process may take two (2) to four (4) months to complete.
Unforeseen circumstances may shorten or lengthen the time to complete the process.
4. SELECTION PROCESS – TELECOMMUNICATOR AND COMMUNICATIONS AIDE
a. The selection process for telecommunicator positions with the VSO begins upon receipt of
the applications. The applications are reviewed by the Human Resources Section for
verification the applicant meets required qualifications.
b. A supplemental application packet is sent to each qualified applicant advising them of each
step of the hiring process to include:
• Preliminary background information;
• Skills testing;
• Interview;
• Conditional offer of employment;
• Completion of a detailed background investigation;
• A supplemental civilian questionnaire will be sent by electronic means to each
selected applicant to obtain detailed information about the applicant’s education,
employment, and criminal history.
• Truth Verification Examination (CVSA);
• Psychological Examination;
• The psychological examination shall be scheduled and conducted by a qualified
professional to ensure the emotional stability and psychological fitness for all
telecommunicator and communications aide candidates.
• Medical Examination, to include hearing and vision;

• Final offer; eligibility list, if needed.
c. From start to finish the selection process may take two (2) to four (4) months to complete.
5. SELECTION PROCESS – SWORN
a. The selection process for sworn positions with the VSO begins upon receipt of the
applications by the Human Resources Section. The applications, received by the deadline,
are reviewed for completeness and minimum hiring requirements. At the time of employment
application, applicants will be provided with information and an acknowledgment statement
in writing regarding all elements of the selection process, expected duration of the process,
and agency policy on reapplication to include:
• Preliminary Background information (BGI);
• Physical Abilities Test (PAT);
• Question and Answer Session
• Written Exercise (Writing Ability);
• Oral Board (Structured Questions, Minimum Score Determined by Group Average);
• Conditional Offer of Employment;
• Detailed Background Investigation;
• Truth Verification Examination (Polygraph);
• Psychological Examination;
• Medical Examination;
• Staff Review.
b. Applications meeting minimum requirements will be forwarded to the training section for
review and verification of information. Upon completion of the verification process and email
or letter enclosing a supplemental employment packet shall then be sent to the remaining
qualified applicants.
c. From start to finish the selection process may take two (2) to four (4) months to complete.
6. SELECTION PROCESS VALIDITY
a. The Human Resources Section Director will determine which examining device or
combination of devices will be used to evaluate the relative fitness of the applicants.
b. The selection process uses only those devices that have been documented as job related.
c. The devices selected will relate to the duties and responsibilities of the class for which
applicants are being examined. These devices will be impartial and will fairly appraise and
determine:
• The merit;
• Fitness;
• Ability;
• Qualifications of the applicants to perform in a position in the class.
d. The validity of the selection process as a whole, or individual devices of the selection process,
is determined in one or more of the following ways:
• Criterion related validation;
• Construct validation;
• Content validation.
e. Examinations may be:
• Assembled or unassembled;
• Practical in nature and will be constructed to reveal the capacity of the applicant for the
particular class for which they are competing;
• Designed to reveal their general background and related skills, knowledge/abilities, and
any character or personal traits which are job related.

f. The Human Resources Section Director will assure accountability in the following areas:
• Professionally and legally accepted data collection techniques are used to identify job
tasks;
• Measurable applicant characteristics related to predicting job performance are
identified;
• Selection devices whose measures are job related have been used;
• Conclusion and inferences about candidates are logical and persuasive.
g. The Sheriff, through the Human Resources Section Director, will have input as to the selection
process and those devices identified and used in the examination of applicants.
7. QUANTITATIVE STUDY OF ADVERSE IMPACT
a. The Human Resources Section Director will assure that any adverse impact in the selection
process be measured by comparing the selection rates for each race, sex, and ethnic group
with the group having the highest selection rate.
b. Adverse impact will be determined by the following four (4) step process:
(1) Calculate the selection rate of each group by dividing the number of persons selected
from the group by the number of applicants from that group.
(2) Observe which group has the highest selection rate.
(3) Divide the selection rate for each group by the rate for the highest group.
(4) Observe whether the selection rate for any group is less than eighty (80%) percent of
the selection rate of the highest group.
c. The Human Resources Section Director will assure that any adverse impact be minimized in
the selection process.
d. The Human Resources Section will have responsibility for maintenance of records and data
used to determine any adverse impact. These records and data will be on file and available
for inspection and will disclose the impact of the examination or other device(s) of the
selection process by identifiable race, sex and ethnic group.
8. SELECTION PROCESS ADMINISTRATION
a. The Human Resources Section Director will assure that any written test used as a device in
the selection process is documented as being job related. This is true for any test used or
relied upon by the VSO, including those that are commercially developed.
b. The Human Resources Director shall assist the Sheriff in determining the following:
• Appropriate written, performance or other tests;
• Method of evaluating experience, education and training;
• Weights to be assigned to various parts of the examination.
c. The examination will represent a proper balance between the specialized knowledge of
position requirements possessed by VSO personnel and the specialized knowledge of
regulatory requirements and testing methods possessed by the Human Resources Section.
d. The Human Resources Section will have an examination plan prepared describing:
• Specific qualification requirements and alternatives and skills, knowledge, and abilities
to be measured by each examination device selected;
• The importance of weighing each part of the examination process;
• The method to be used in evaluating each applicant against the others.
e. The Sheriff, through the Human Resources Director, will actively participate in the design and
implementation of the examination plan.
f. The Human Resources Director will establish for all examinations the minimum performance
or cut off score.
g. If there is more than one (1) device used in an examination a minimum performance or cut
off score may be established for each device.

h. Applicants may be required to attain at least the minimum performance or cut off score on
each device to receive a passing grade or to be rated on the remaining devices of the
examination.
i. In the event more than one (1) device is used, a weighting process will be applied to
appropriately allocate importance of all the various devices.
j. The Human Resources Section Director assures that all elements of the selection process
are administered, scored, evaluated, and interpreted in a uniform manner within the
classification and that the conduct of the examination(s), as well as the operational elements
of the selection process, is clearly set forth and carried out identically for all candidates.
k. The Sheriff will assure compliance by having an active and continuous liaison with the Human
Resources Section Director into the use of all devices used in the selection process.
l. The Human Resources Section Director provides final examination results in the form of
numeric or adjective ratings. In either situation it is assured as being job related.
m. The Human Resources Section Director assures that those elements of the selection process
administered or provided by any private sector organization or vendor meet the requirements
of job relatedness.
n. The Sheriff, through the Human Resources Section Director, will provide all needed
information to support the professional and legal requirements of being job related with regard
to any service that may be requested as an additional device to the selection process.
o. The Human Resources Section utilizes, whenever possible, personnel that are representative
of the race, sex and ethnic groups in the service area.
p. These individuals will meet the necessary qualifications and be thoroughly trained in the
content and use of the selection procedures.
q. The Sheriff, through the Human Resources Section Director, will provide additional logistical
support to the selection process with those individuals who are qualified and trained in the
content and use of the procedures. Whenever possible those individuals will also be
representative of the service area.
r. The Human Resources Section will assure that selection material is stored in a secure area
when not being used. These measures will include but not be limited to:
• Locked file drawers;
• Locked and/or limited access file rooms;
• A microcomputer database by any or all electronic devices available, to include hard
drive locks and passwords.
s. Any VSO components in temporary care, custody, and control of selection materials will give
the selection materials at the least the same security as the Human Resources Section.
t. At no time will unsecured selection material be left unattended.
u. All reports containing the testing materials/results regarding any required medical
examinations, emotional stability and psychological fitness examinations will remain with the
examination provider. Only the provider’s final letter/notice will be maintained with the
background files which will be secured in the locked file room maintained by Internal Affairs.
All CVSA/polygraph results will also be housed in Internal Affairs secured file room. No one
may access files without permission from the Sheriff or the Internal Affairs Commander.
v. All selection process material including records of applicants not appointed to probationary
status will be disposed of in a manner that prevents disclosure of the information. This
destruction will be in accordance with Florida Statutes and the Florida Department of State,
Division of Library and Information Services general records schedules.
9. ANNUAL SELECTION PROCESS EVALUATION
a. The Sheriff and the Human Resources Section Director will confer annually for the purpose
of selection process evaluation.
b. This evaluation will address the job relatedness of the selection process.

c. In addition, the examination plan will be revised to remove devices and procedures that are
obsolete and add devices that are determined to be better.
d. This evaluation will also include a review of the most recent literature and case law on
selection, equal employment opportunity and related selection issues.
10. RE-APPLICATION, RETESTING AND REEVALUATION PROCEDURES
a. The Human Resources Section Director specifies the conditions and procedures for re-
application, retesting, and reevaluation of applicants not appointed to probationary status.
b. The applicant who is unsuccessful in completing the selection process for one (1) or more
reasons may apply to the position after six (6) months from the date of the examination in
which they were unsuccessful. However, the applicant will not be allowed to reapply if
unsuccessful on the truth verification or psychological examination. Exceptions may be made
at the discretion of the Sheriff.
c. It is necessary for an applicant to submit a new application for employment to be considered
for any future examinations.
d. An applicant who is not appointed to a probationary status will remain on an eligible list for a
period of twelve (12) months.
e. As vacancies become available, those applicants on the eligible list will be reevaluated for
appointment to probationary status.
f. Applicants who believe their applications have been erroneously rejected or who believe that
their examinations have been incorrectly rated may present their appeal to the Human
Resources Section Director.
11. SELECTION PROCESS INFORMATION TO THE APPLICANTS
a. It is the responsibility of the Human Resources Director to ensure all applicants are informed
in writing at the time of filing their formal application of all the elements of the selection
process.
b. It is the responsibility of the Human Resources Director to ensure all applicants not eligible
for appointment to probationary status are informed in writing. This notification will take place
within thirty (30) days of the decision.
c. It is the responsibility of the Human Resources Director to ensure any applicant not appointed
to a probationary status on the basis of a single test, examination, interview, or investigation,
of the specific reason is informed in writing within thirty (30) days of the decision.
12. BACKGROUND INVESTIGATIONS
a. The VSO, through the Internal Affairs Section, will conduct a background investigation (BGI)
on all selected applicants only for employment with the VSO. This investigation will be
conducted prior to appointment to a probationary status.
b. The background investigation will include, but not be limited to the following:
• Pre employment interview for the purpose of verifying qualifying credentials to include:
• Education;
• Employment;
• Age;
• Residence;
• Citizenship.
• Driver's license inquiry with the State of Florida, Department of Highway Safety and
Motor Vehicles, and the state of issue for the applicant's license. This is to be done
regardless of the applicant advising against having a Florida driver's license.
• Military Service Record - a copy of the DD214 obtained for file, or a waiver of non
military service.
• Criminal records inquiry through National Crime Information Center (NCIC), Florida
Crime Information Center (FCIC), Volusia Sheriff’s Office, Intelligence Unit, Criminal
Records Section and Criminal Justice Information System (CJIS). Additional State and
Local Agencies as may be warranted, given applicants origin.

• Review of social media accounts.
• Credit inquiry; employment insight report.
• Fingerprint submission through the Florida Department of Law Enforcement (FDLE),
and the Federal Bureau of Investigation (FBI).
• Employment inquiry, with at least three (3) employers.
• A review of relevant national or state decertification resources, if available.
• Character inquiry, with at least three (3) personal references.
• Neighborhood inquiry, with at least three (3) neighbors, current and previous
residences. (Sworn only)
• Applicant may be subject to an unannounced visit to the applicant's residence.
c. While it is more reliable to conduct these inquiries in person, telephonic and mail inquiries are
appropriate in obtaining some information. Such would be the case if the applicant has
relocated from outside the state.
d. The VSO, through the Internal Affairs Unit, will use only personnel trained to conduct
background investigations. These Detectives are specially trained in collecting the required
information. These Detectives will participate in regular training to maintain the professional
and legal requirements needed to successfully conduct background investigations. Training
may be formal or in-house.
e. The Internal Affairs Unit Detectives will document the background investigation by use of the
standard Report of Investigation (ROI).
f. This written report will be submitted for all applicants who have had full consideration for
appointment to a probationary status.
g. The Internal Affairs Unit Detectives will provide the Report of Investigation to the Sheriff for
his review and approval. If an applicant is appointed to a probationary status, the Report of
Investigation, including the background investigation file, is turned over to the Human
Resources Section to be incorporated into the VSO personnel file.
h. If the applicant is not selected for appointment to a probationary status, the Report of
Investigation, including the background investigation file, is maintained on file for a minimum
of five (5) years.
i. The storage and subsequent destruction of these files are promulgated by Florida Statutes
and the Florida Department of State, Division of Library and Information Services general
records schedules.
13. INSTRUMENT TO DETECT DECEPTION EXAMINATIONS
a. The VSO, through the Internal Affairs Unit, ensures that all applicants for employment
participate in a pre employment instrument to detect deception examination as part of the
selection process. The instrument to detect deception used shall be the polygraph
examination for sworn positions and the Computerized Voice Stress Analyzer (CVSA) for
civilian positions.
b. These examinations are administered and evaluation of the results is conducted by VSO
CVSA operators and contracted polygraph operators. The CVSA/polygraph operators are
certified through the National Institute for Truth Verification.
c. The CVSA/polygraph operator will provide the applicant with a list of questions just prior to
and at the location of the test so that there is sufficient time to review and understand what is
going to be asked of them.
d. Upon the conclusion of the examination, the CVSA/polygraph operator will provide a Pre
Employment Report. The report will contain information including but not limited to the
applicant's name, the date of the examination and relevant questions that were asked the
applicant.
e. This report will also include any pretest admissions and a statement by the CVSA/polygraph
operator as to the truthfulness of the applicant. This report will be filed separately from the
background investigation.

f. The results of CVSA/polygraph examination will not be used as a single determinant of
employment status. An admission during the pretest or posttest interviews together with other
information may be sufficient to support decisions relevant to employment status.
14. ORAL INTERVIEWS
a. The Human Resources Section Director will ensure an oral interview of each applicant is
conducted prior to appointment to a probationary status using valid, useful and
nondiscriminatory procedures.
b. This will be done by the use of a "Patterned Interview" as established in the examination plan.
c. The use of rating scales and procedures will be standardized in order to permit valid and
useful distinction among applicants and their expected job performance.
d. Results will be recorded on a standardized form.
e. The Sheriff, through the Human Resources Section Director, will assist in facilitating the oral
interviews by having individuals who are qualified and thoroughly trained in the content and
use of the selection procedure conduct the oral interviews. This does not prohibit the Sheriff
from conducting the oral interviews personally, or participating as a board member.
15. OCCUPATIONAL QUALIFICATIONS
a. The Human Resources Section Director determines that all physical and age qualifications
for entry level sworn positions meet the requirements of validity, utility and minimum adverse
impact.
b. Medical standards are established for all positions by the VSO.
• Applicants for sworn, telecommunicator, communications aide, latent print technician,
evidence technician, crime analyst, and social worker positions will be required to
undergo a medical examination to determine physical fitness to perform the work of the
position for which they are being considered.
• Additionally, applicants for sworn, telecommunicator, and communications aide
positions will be required to undergo a medical examination to determine mental fitness
to perform the work of the position for which they are being considered.
c. Medical examinations, which may include hearing and vision tests, are conducted prior to
appointment to probationary status using valid, useful, and nondiscriminatory procedures.
The examination shall be based upon the entry level job descriptions of the position, ensuring
the applicant is medically fit to perform the functions required.
d. Determination of physical or mental fitness will be by physicians designated by or acceptable
to the Human Resources Section Director.
e. A psychological examination shall be conducted on each telecommunicator, communications
aide, and sworn candidate prior to appointment to probationary status, using valid, useful and
non-discriminatory procedures.
f. Only licensed physicians are used to certify the general good health of an applicant, as well
as assess the emotional stability and psychological fitness of the telecommunicator,
communications aide, and sworn applicants.
g. All medical examinations are reported on standard forms or reports and received by the
Human Resources Section Director. These items are then filed separately from each other
as well as from the background investigation information. The items are maintained in the
independent files for the purpose of future statistical analysis.
h. All applicants seeking employment as a sworn Deputy Sheriff with VSO shall be required to
meet applicable job-related physical ability/fitness standards prior to employment. Each
candidate must successfully pass the agency recognized Physical Abilities Test (PAT); failure
of a candidate to pass the PAT will disqualify the candidate from further processing. Only
qualified PAT instructors from the Training Section will be utilized to administer the PAT.
i. General Order GO-022-06 Appearance, Uniforms, and Equipment contains the definition of
body ornamentation and what is and is not acceptable. So as not to exclude candidates based
solely on the existence of body ornamentation, a candidate’s existing body ornamentation will
be evaluated during the selection process.

j. As of October 1, 2007, all sworn applicants shall be non-tobacco users at the time of hire as
a condition of employment and shall be required, as an absolute condition of employment, to
refrain from use of tobacco products of any kind, on or off duty, during employment with VSO.
Any applicant hired that violates this condition of employment is subject to disciplinary action
up to and including termination.
k. The selection criterial for all sworn positions are identical as it pertains to knowledge, skill and
ability; and are not dependent upon full-time status. All sworn personnel, both full and part
time, shall meet all Florida statutory requirements for full time sworn Deputy Sheriffs.

A. CALEA COMMUNICATIONS ACCREDITATION
• 4.1.3
• 4.2.1
• 4.2.2
• 4.3.7
• 4.3.8
B. CALEA LAW ENFORCEMENT ACCREDITATION
• 31.1.1
• 31.1.2
• 31.2.3
• 31.3.1
• 31.3.2
• 31.3.3
• 31.4.1
• 31.4.2
• 31.4.3
• 31.4.4
• 31.4.5
• 31.4.6
• 31.4.8
• 31.5.1
• 31.5.2
• 31.5.3
• 31.5.4
• 31.5.5
• 31.5.6
• 31.5.7
• 33.8.4
VII. REFERENCES
• Fla. Stat. § 30.073 Appointment; Probation; Regular Appointment. –
• Fla. Stat. § 943.13 Officers’ minimum qualifications for employment or appointment.
• Volusia Sheriff’s Office Equal Employment Opportunity Plan
• Volusia Sheriff’s Office Sworn Recruitment Plan
• Volusia Sheriff’s Office Telecommunicator Recruitment Plan

OFFICE

GO-032-02 01/05/2021 01/05/2021
Title
APPOINTMENTS
I. PURPOSE
The purpose of this general order is to establish guidelines for the Volusia Sheriff’s Office (VSO) appointment
process.
II. DISCUSSION
Appointments with the competitive and noncompetitive divisions in VSO (classified and unclassified) may be
of the following types: permanent, temporary, part-time, intermittent, seasonal, emergency, noncompetitive,
unclassified, trainee or, in certain cases, combinations of such types.
III. POLICY
No appointments shall be made except to positions specifically and duly authorized by the Sheriff and
established and classified by the Human Resource Director.
IV. PROCEDURE
A. PERMANENT APPOINTMENTS
1. Permanent appointments may be made from a hiring process without an eligible list, a layoff list,
a reinstatement list or an eligible list, or by promotion, demotion or transfer to a permanent position.
A permanent appointee is fully eligible for all benefits.
2. Permanent appointments are without specified duration and remain in effect until the appointee
voluntarily separates or is involuntarily separated, or the position is abolished.
B. TEMPORARY APPOINTMENTS
1. Temporary appointments may be made to either permanent or temporary positions and will
normally be for one year or less.
2. A person appointed on a temporary basis shall not be eligible for the rights, privileges and benefits
conferred through this article to other employees, except as otherwise specified.
3. No employee covered under the collective bargaining agreement shall be appointed to temporarily
fill a position in a higher classification, without consultation with the union.
C. PART-TIME APPOINTMENTS
1. An appointment of a person on less than a full-time basis may be made to either an authorized
full-time or part-time position. A part-time appointment may be permanent or temporary, but
scheduled hours shall be continuous each pay period for the duration of the appointment.
Scheduled hours may vary during a pay period.

a. Appointment shall be made from qualified persons who have indicated their willingness to
accept part-time employment.
b. Acceptance of a part-time appointment by a person shall not affect their standing on the list
for other appointment.
2. A person appointed on a permanent part-time basis shall have all the rights and privileges
conferred through this general order to full-time employees, except as otherwise specified, but in
situations where length of service or passage of time is a factor shall, except as otherwise
specified, have their service or time credited and benefits on a pro rata basis in relation to their
work schedule.
D. INTERMITTENT APPOINTMENTS
1. An appointment of a person on a non-continuous, intermittent basis may be made to an authorized
position.
2. A person appointed on an intermittent basis will be on a nonscheduled basis and shall be called
in for work intermittently as peak workloads, absences or emergency situations dictate. Persons
appointed on an intermittent basis must be approved by the Human Resources Director as meeting
the minimum qualifications for the class.
E. SEASONAL APPOINTMENTS
1. Authorized positions may be filled on a seasonal basis. A person appointed on a seasonal basis
is placed in active employee status during the seasonal activity for which employed and is then
placed in inactive status until the next seasonal period.
a. Appointments shall be made from qualified persons.
F. EMERGENCY APPOINTMENTS
1. In the event of an emergency, the Sheriff may appoint or authorize appointment of any person.
Any such person shall be employed only during the period of such emergency. A vacancy of which
an appointing authority has had reasonable notice, or an employment condition of which he had
or might with due diligence have had previous knowledge, shall not be considered an emergency
under this section.
G. NONCOMPETITIVE APPOINTMENTS
1. Appointments to certain positions in the unskilled labor classes may be made on a noncompetitive
basis at the discretion of the Sheriff. Noncompetitive appointments are at-will. Appointment shall
be made from applicants determined by the Human Resources Director to meet minimum
qualifications for the position.
H. UNCLASSIFIED APPOINTMENTS
1. Appointments to unclassified positions shall be made on a noncompetitive basis.
a. Appointment shall be made only from applicants determined by the Human Resources
Director to meet the minimum qualifications for the position and shall be at-will and serve at
the discretion of the Sheriff.
I. TRAINEE APPOINTMENTS
1. In the absence of qualified applicants available for appointment or when the appointing authority
wishes to provide for upward mobility, the Human Resources Director may authorize a position to
be filled by trainee appointment. A trainee appointment is not required to fully meet the minimum
training and experience qualifications as set forth in the class specification. A suitable and
identifiable training schedule established by the appointing authority shall be approved by the
Human Resources Director prior to appointment. When more than one internal applicant desires
appointment to a trainee position, selection shall be through competitive procedures. External
applicants may be appointed to trainee positions only through competitive procedures.

OFFICE

GO-032-03 01/05/2021 None
Title
PROBATIONARY PERIOD
I. PURPOSE
The purpose of this general order is to establish guidelines for the Volusia Sheriff's Office (VSO) probationary
period.
II. DISCUSSION
Throughout the probationary period, the employee’s supervisor will observe the employees performance,
discuss opportunities, and give constructive feedback. The employee will receive training and resources
during their twelve (12) months’ probation period to give the employee the best opportunity to succeed.

A. GENERALLY
1. The probationary period shall be regarded as an integral part of the selection and promotional,
process. The probationary period shall be utilized to evaluate the employee's work performance.
The employee will be given consistent feedback and coaching to have the chance to learn their
new job and improve during the probationary period. At the end (or possibly before that) the
supervisor will determine if the employee should be retained in the agency.
B. DURATION
1. The probationary period for new hires, appointments and promotional appointments shall be 12
months in duration. If a position requires completion of a certification or training program in order
to hold the position, the probationary period shall be extended for as long as the certification or
training program runs and thereafter for an additional six months after receipt of the certification
or completion of the training program.
C. PROMOTIONS
1. The probationary period shall be used in connection with promotional appointments in the same
manner as it is used for original entrance appointments.
2. If an employee fails to perform satisfactorily during the probationary period following a promotion
and they were promoted:
• From a position in the same work section shall be entitled to return to a position in their former
classification at their previous rate of pay if the position is funded, vacant, and not being kept
vacant due to shortage of funding, and provided the employee has the aptitude, qualifications,
knowledge, skills, abilities, and experience necessary to work in the position within the class
without further training, except orientation, as determined by the Sheriff or designee.
• From a position in another work section, every effort will be made to place the employee in a
position similar to that held prior to promotion provided the employee has the aptitude,

qualifications, knowledge, skills, abilities, and experience necessary to do the work in the
position within the class without further training, except orientation, as determined by the
• If the employee is not placed in a position, the employee shall be placed on a six-month leave
of absence. During this leave of absence, the employee must utilize any unused annual or
personal leave. During this leave of absence, the employee may apply for other positions
within the VSO. If the employee has not obtained a position at the end of the six months, the
employee shall be terminated. If the employee is rehired within six months of termination, the
VSO shall restore their service.
D. EXTENSION OF PROBATIONARY PERIOD
1. If the Sheriff or designee believes additional time is required to evaluate an employee due to
extenuating circumstances which did not allow the employee to be fully evaluated during the
normal probationary period, prior to the end of probation they may request an extension of the
probationary period.
2. If the Sheriff or designee believes additional time is required to evaluate an employee due to
unsatisfactory performance prior to the end of probation they may request an extension of the
probationary period.
3. The Sheriff may grant an extension, if determined there are valid reasons for such extension.
E. COMPLETION OF PROBATIONARY PERIOD
1. Upon satisfactory completion of the probationary period, employees gain regular status.
F. REMOVAL DURING PROBATIONARY PERIOD
1. The Sheriff may remove an employee during the probationary period if observation and evaluation
have indicated that the employee is unwilling or unable to satisfactorily perform the duties of the
position, or that the employee's habits or lack of dependability do not merit continuance in the
position. This action should be coordinated with the Human Resources Director prior to the
expiration of the probationary period. Probationary employees are considered to be employed “at
will,” and the Sheriff maintains discretionary authority to terminate a probationary employee
without cause.
G. DEMOTION OR TRANSFER DURING PROBATIONARY PERIOD
1. An employee transferred, or transferred and demoted, to another position with similar or lesser
qualifications in a different department, shall begin a new probationary period.
2. An employee transferred or demoted to another position with substantially different qualifications
shall begin a new probationary period unless the employee already has status in that classification.
a. Eligibility for rehire – If an employee is removed from a position during or at the end of the
probationary period under conditions which the human resources director determines are
unique to that position or set of circumstances, and do not render the employee permanently
unsuitable for future employment, the employee will be eligible for rehire.

OFFICE

GO-033-01 01/05/2021 None
Title
TRAINING PROGRAMS
I. PURPOSE
The purpose of this general order is to establish the authority, duties and responsibilities for the development,
promulgation, and coordination of all Volusia Sheriff’s Office (VSO) training programs.
II. DISCUSSION
The diverse and complex tasks and responsibilities within the VSO require that all training presented to VSO
appointees/employees be centralized and coordinated within a designated centralized section.
III. POLICY
It shall be the policy of the VSO to maintain a Training Section which shall direct efforts toward the
development of new skills, improving and updating old skills, re-certification of performance in high liability
areas, the development of specialized skills and creating an awareness of new techniques and technologies
for all employees and overseeing the Sheriff’s office mandatory retraining program.
It shall further be the policy of the VSO to ensure every Deputy be allowed to attend a minimum of 20 hours
training each year.
The VSO reserves the right to periodically mandate training which is to be considered as part of each
Deputies 20 hours.
IV. PROCEDURE
A. ORGANIZATION
1. The Training Section shall be maintained under the administrative control of the Support
Operations Division Chief.
2. Specialized and advanced training programs will be developed and coordinated in conjunction
with the needs of various VSO personnel and in cooperation with the affected Criminal Justice
Standards & Training Commission (CJSTC) training center.
3. The following list identifies the major training programs currently offered/coordinated by the
Training Section. The list is not all inclusive. Many ad hoc programs are constantly offered:
• In Service Training Program
• Specialized training
• Advanced training (Coordinated and offered through an FDLE Training Center)
• Field training program
• Civilian training program

• Emergency response training
• Specialty team training
• Career development courses
• Roll call training
• Post academy training
B. RESPONSIBILITIES
1. It shall be the responsibility of the Training Section, within the Support Operations Division to plan,
develop and coordinate all training programs and presentations affecting the VSO.
2. The VSO does not administer a training academy; however, the Training Section will participate
in CJSTC Basic Recruit Curriculum meetings and the Training Commander shall be the VSO
representative at the meetings.
3. The Training Section shall coordinate training with the local FDLE Regional Training Center at the
Daytona State College and with the Florida Department of Law Enforcement Criminal Justice
Standards and Training Commission.
4. It shall be the responsibility of the Training Section to submit all schedules for FTEP classes and
any other VSO training to the Support Operations Division Chief at least four (4) weeks in advance
of the scheduled start date of the training.
5. The schedule will include courses, number of hours and instructors' names. The schedule will be
submitted to the Sheriff and their staff for review. Once approved by the Sheriff and staff, there will
be no changes without the authorization of the Support Operations Division Chief.
6. It shall be the responsibility of the Training Section to notify all VSO personnel of upcoming training
programs to be presented by the VSO or approved outside sources.
7. Training/school availability lists shall be updated and distributed monthly to each Division Chief or
designee.
8. It shall be the responsibility of the Division Chiefs or designee to ensure that current lists are
properly posted for all personnel and that personnel from their division attend required training or
other arrangements are made with the Training Section.
9. The Training Section shall forward the names of those absent from required training, in writing,
through the chain of command to the employee's Division Chief or designee.
10. It shall be the responsibility of the Training Section to develop and maintain centralized records of
all training presented to VSO personnel, to include all in-house training as well as training received
from approved outside sources. This includes civilian training records.
11. It shall be the responsibility of the Training Section to provide all approved training in a timely
manner, utilizing appropriate resources in order to achieve maximum results.
12. It shall be the responsibility of the Training Section to actively seek information regarding training
needs and to develop and present appropriate programs.
13. It shall be the responsibility of each Division Chief or designee to communicate training needs and
desires to the Training Section for possible program development.
14. When requested, it shall be the responsibility of each Division Chief to provide a training facilitator
who shall assist the Training Section staff in the development and presentation of training
programs.
15. It shall be the responsibility of all Division Chiefs to allow personnel who have expertise in specific
subject matter to be excused from normal duties in order to participate as instructors in various
training presentations.
16. Release from normal duty assignments to participate as instructors or trainers is to be permitted
whenever possible without impairing operational effectiveness.
17. It shall be the responsibility of the training facilitator assisting the Training Section to accumulate,
verify and forward all required training documentation to the Training Coordinator responsible for
the course being presented.

18. The Training Section shall coordinate all VSO training efforts, including but not limited to
specialized training, roll call training, civilian training and training received from outside sources.
C. EVALUATION
1. Each training program shall be monitored and evaluated by the students and the training
committee.
2. Information from reports prepared by Internal Affairs (use of force etc.), Crime Analysis (specific
types of crime training) and Community Relations (community problems which may require
additional training) shall be used to evaluate existing programs and develop new training
programs.
D. ANNUAL EVALUATION AND REVIEW
1. The Training Commander shall be responsible for the annual evaluation and updating of the VSO
training program. The evaluation and updating process shall include:
• Incorporation of new laws, court decisions and VSO general orders
• Evaluation of the training programs
• Recommendation of enhancements associated with physical facilities, materials or
scheduling
• Consultation with Sheriff’s Staff, Criminal Justice Standards and Training Commission
(CJSTC) Directors of Certified CJSTC Training Schools, and the Sheriff
• A report including, but not limited to, the number of persons trained and the extent of the
training provided
E. IN-HOUSE INSTRUCTORS
1. In-house personnel will be selected as instructors based upon:
• The desire to instruct
• Subject matter knowledge and experience;
• Instructional ability
• Instructor Techniques Certificate
• Recommendations of staff and peers
2. A written request shall be forwarded to the instructor's Division Chief in sufficient time to arrange
for the needed time away from normal duties.
3. Staff instructors assigned in a full time capacity shall be required to successfully complete a Florida
State certified instructor techniques course. The course contains training in:
• Lesson plan development
• Performance objective development
• Instructional techniques
• Learning theory
• Testing/evaluation techniques
• Resource ability and use
4. Instruction on VSO resources and their use will be provided by the Training Commander or
designee.
5. VSO instructors shall receive periodic re-training and up-dating to meet any specific instructional
problems of the VSO.
6. Instructors shall be evaluated in writing by students and by the Support Operations Division Chief.
7. The VSO will utilize facilitators/instructors who are selected based on their expertise, skills,
knowledge and motivation.

8. A facilitator/instructor who has not attended an instructor techniques course shall be assisted in
the development of lesson plans, testing, and evaluation techniques.
9. Only facilitators/instructors who have completed an approved CJSTC instructor techniques course
will be permitted to teach high liability topics as identified by CJSTC
F. OUTSIDE INSTRUCTORS
1. When necessary and appropriate, instructors who are not employed by the VSO may be utilized.
All facilitators must be approved by the Training Commander prior to their use. Facilitator must be
on file with the Training Commander.
2. Outside instructors shall be required to provide lesson plans and copies of all handouts.
3. Outside instructors shall be required to provide a list of anticipated expenses of the program. The
Training Coordinator overseeing the course shall submit all expenses in writing to the Training
Commander prior to the encumbrance.
4. The information and program will be evaluated and submitted to the Training Commander for final
approval.
5. Outside instructors shall be evaluated in writing by students and by the Training Commander.
6. Outside instructors will be selected based upon a review of their skills, knowledge, ability and
educational credentials (Résumé, CJSTC Certification, etc.)
G. DEVELOPMENT OF PROGRAMS
1. The Training Commander shall ensure that training programs are developed after review and
integration from the following sources:
• Needs, deficiencies and recommendations identified by staff inspection reports
• Needs, requirements and suggestions received from staff or from staff meetings
• Consultation with field personnel and as the result of field observations by the Staff
Inspections Unit
• Training committee input as identified in general order GO-033-05 Training Committee
• Training evaluations as identified in this general order
• The input of Internal Affairs based on investigative reports
• With the participation and approval of the Sheriff’s Staff
2. All in-house training programs to be taught within the agency will be created using the following
procedures:
a. When a certain educational or training requirement is identified, a request for the development
of a study course to meet that requirement will be made in writing to the Training Commander,
via the chain of command from the submitting division.
b. The Training Commander shall make course of study recommendations to the Sheriff and its
developer. These recommendations will be accompanied by suggestions for methods of
instruction, the total estimated course instruction time, and any special timetable
requirements for complete development.
c. Upon the approval of the Sheriff or designee the Training Commander will direct the
development of the course of study.
d. The Training Section will begin curriculum development by reviewing the job task analysis on
the job(s) or position(s) that are most likely to use the information from the course of study.
e. Using the completed Job Task Analysis with tasks and competencies identified specific
performance objectives will be written to insure that the tasks and competencies will be
addressed in the course of study.
f. Performance objectives will then be arranged by topic into a logical educational sequence.
From these arrangements, lesson plans are written.
3. After a lesson plan is completed, it is to be forwarded for administrative approval according to the
following schedule:

a. The complete curriculum, including testing materials, is submitted for use review and approval
to the Division Chief(s) of the Division(s) whose personnel would typically use the curriculum.
These commanders shall solicit input from subordinates in their divisions to assist in the
approval of the curriculum.
b. Those curricula that are not approved are to be returned to the Training Commander with
appropriate recommendations for revisions.
c. All lesson plans shall be consistent with the VSO guidelines.
d. The complete curriculum, including testing materials, is submitted for use review and approval
to the Sheriff or designee.
4. LESSON PLAN RETENTION
a. All curriculum development materials will be filed by the Training Section. These materials
include all or in part the following:
• Finalized lesson plans
• Sequenced performance objectives
• Master copies of all printed materials
• Descriptions of all video tapes, audio tapes, and other media used
• Master copies of all written testing materials and tests key materials
• Copies of all practical exercise evaluation materials
• Any evaluation check lists
• Standardized evaluation guidelines
• Scenarios and conditions for practical exercise
• "Safety Briefing" materials
• List of required training aids and equipment
• A list of potential instructors for this course, with any notes as needed
• Any other information or documents that were essential to the development of the
curriculum
H. TRAINING
1. ATTENDANCE
a. Employees shall attend required training sessions and the instructor/facilitator shall document
attendance on a signed attendance roster and forward attendance records to the Training
Commander or designee. The Training Commander shall ensure records of attendance are
maintained.
b. Employees shall be excused from training for court appearances, depositions, recognized
emergencies and illnesses. Excused absences shall be in accordance with CJSTC
guidelines.
c. Employees shall be required to make up time that is missed due to an excused or un-excused
absence from duty.
d. Absences shall be scheduled through the Training Commander as soon as possible after the
missed portion of the class.
e. Un-excused absences from required training shall be handled as any other un-excused
absence and students shall receive no credit for the course.
2. RECOGNITION
a. Employees shall be recognized for the successful completion of a particular training program.
This will be accomplished by:
• A certificate of completion
• Upon approval, authorization to wear the appropriate firearms proficiency award for
firearms qualification
• Upon approval, authorization to wear the appropriate specialized patch, wings or
insignia, i.e., Motor, SWAT., Aviation and Bomb Team Deputies

• The names of those Deputies graduating from advanced training facilities (FBI National
Academy etc.) shall be forwarded to the Public Information Officer for dissemination to
the media.
3. TRAINING REIMBURSEMENTS
a. It is the intent of the VSO to provide for the costs incurred when an employee attends required
and approved training.
b. The VSO will provide all fees, books and materials needed when an employee has approval
to attend training programs.
c. The VSO will provide for housing, mileage, meals and transportation to employees attending
approved training programs when conducted outside the VSO service area.
d. In order to be eligible for reimbursements, all costs associated with the training must be
submitted on the training request form and forwarded for approval to the Chief Deputy.
e. All approved training requests must be delivered to the Travel Clerk (3) three weeks prior to
the scheduled course in order for the VSO to provide advance payment.
f. The employee may obtain approval for future reimbursement from the Travel Clerk in the
event the paperwork has not been submitted on time.
g. The Volusia Sheriff’s Office may provide reimbursement for approved college courses.
Approval must be received in prior to enrollment in the college course(s).
h. The Training Section shall develop a schedule requiring all certified personnel to attend a
minimum of (20) twenty hours of in service retraining to include legal updates annually.
i. This schedule shall be developed in such a manner that will not affect the efficient operations
of the VSO and provide the flexibility to allow for unforeseen circumstances. The program will
be monitored continually.
j. The Training Section shall select instructors, issue instructor requests and monitor the
program until complete.
k. All Training programs shall be monitored until complete.
l. Ad hoc program needs will be communicated to the Training Section by the requesting
division.
m. The Training Section, in conjunction with the requesting division, shall develop the course
content.
n. Career development courses shall be scheduled and presented by the Training Section,
periodically throughout the year, in a manner that provides an opportunity for all personnel to
avail themselves of the training.
o. Training Section staff shall work in close conjunction with specialty team commanders in
developing training functions for those teams.
p. The nature and uniqueness of their tasks require specific expertise which is vital to the
development of meaningful courses of instruction.
q. The VSO provides classroom space for internal training programs, i.e., Emergency Vehicle
Operation Course (EVOC), the firing range.
I. RECORDS
1. The Training Section will maintain and update training records on each employee, to include date
of training, the type of training received (course content), certificates received, attendance records
and test scores.
2. WORK RELATED COURSES
a. The employee will notify the Training Section of course completion and will provide the
Training Section with a copy of the appropriate certificate or other proof of completion within
ten working days after course completion.

b. The Training Section will notify the Florida Department of Law Enforcement, Division of
Criminal Justice Standards and Training of any course work that is eligible for credit under
the mandatory retraining program.
c. No employee training records will be released outside of the agency without express written
consent of the Training Commander and in compliance with Florida State law.
3. IN-SERVICE COURSES
a. The Training Section will maintain training records on each course conducted by Training
Section personnel. These records will include at the minimum:
• Roster of those employees that were registered, attended and successfully completed
the course
• Complete grade summary of final grades and evaluations
• Blank written test or other evaluation tool(s) that were actually used in the course. (Test
key)
• Completed written tests or other evaluation tool(s) that were actually completed by the
students in the course
• Instructor notes on the course, documenting any unusual occurrences during the course
• Any registration forms or signed waivers or other documents prepared by the students
• Copy of the course syllabus and outline/goals & objectives for the actual course
conducted
• Completed student evaluation forms
4. ADVANCED TRAINING
a. Continuous training throughout a Deputy’s career is considered vital for the professional
individual growth and the VSO.
b. In order to further increase leadership abilities of Deputies who have demonstrated
management and leadership capabilities, the VSO provides the opportunity and encourages
participation in training programs of an advance level. Such programs include:
• Federal Bureau of Investigation National Academy
• The Southern Police Institute
• The Northwestern Traffic Institute
• The Florida Department of Law Enforcement Executive Institute
c. Advanced training shall be available to personnel approved by their Division Chief.
d. The requesting Deputy must meet the entrance requirements of the particular program.
e. Requests to participate in advanced training at an extended school shall be submitted to the
Sheriff for their consideration.
f. Participation selection in an advanced level training school and assignment subsequent to
successful completion shall be determined by considering the employee’s career goals and
abilities consistent with the VSO needs, objectives, organization and policy. Advanced
training may be counted toward mandatory training and will be reported to the Training
Section as enumerated herein.
J. TRAINING AFFILIATIONS AND RESOURCE
1. The Sheriff or designee will participate in the Daytona State College Criminal Justice Advisory
Committee to provide guidance and direction to the local Regional Training Center at Daytona
State College.
2. The legal basis for participation and course requirements in CJSTC approved training centers is
established by Florida Law.
3. The Training Section participates in the development of training programs through the FDLE
Region VII Training Council and Daytona State College, which is a CJSTC approved training
center assigned within our service area.

4. The Sheriff or designee will participate in the Daytona State College Criminal Justice Advisory
Committee to provide guidance and direction to the local Regional Training Center at Daytona
State College.
5. The VSO liaison shall make recommendations based upon job task analysis of the most frequent
Deputy assignments who complete recruit training.
6. Employees are encouraged to serve as instructors for CJSTC approved training centers. A request
for outside employment must be submitted prior to teaching.
7. The VSO shall utilize training provided by other criminal justice agencies and provide training to
other agency personnel as space and availability permit.
8. The Training Section shall maintain liaison with other agencies criminal justice training sections in
order to increase effectiveness, improve coordination and promote better understanding.
K. APPOINTEES
1. The VSO may provide tuition, supplies and fees for employees approved to participate in a recruit
level program. Financial obligations are defined by Florida State Statutes.
2. Legal or liability issues involving VSO personnel while participating in academy programs shall be
evaluated and handled on an individual basis.
3. The VSO does not operate or maintain a training academy. However, the VSO Training Section
reviews the curriculum of CJSTC approved training centers utilized for appointee training.
4. Fla. Stat. § 943.14 Criminal Justice Training Schools, defines the legal basis for the academy.
5. Just prior to the starting of a recruit academy, all uncertified new recruits/appointees shall be
assigned to the Training Section. The assigned Training Section staff member will verify that all
recruits are assigned to the Training Section.
6. The VSO shall provide an orientation handbook to all new appointees if the CJSTC approved
training center utilized by the VSO does not.
7. The handbook shall contain information concerning the organization of the academy, rules and
regulations, the testing, rating and evaluation system, physical fitness and proficiency skill
requirements and daily training schedules.
8. The Training Section shall ensure that each new appointee has such handbook and inserts if
applicable.
9. Supervisory duties and responsibilities will be assigned to a Training Section staff member.
10. Upon completion of the certified CJSTC academy training, the Training Section staff member shall
develop a post academy module training program in order to provide additional training specific to
the VSO. (See general order GO-033-04 New Deputy Training Program) The program will be
monitored until completion.
11. All appointees shall be required to complete a certified CJSTC academy training program prior to
being assigned to any routine duty in any capacity in which they are allowed to carry a weapon or
allowed to make an arrest.
12. The Employees Assistance Program provides psychological counseling services for
appointees/trainees in need of the service.
13. Counseling may be requested outside the normal chain of command and shall remain confidential.

OFFICE

GO-033-02 01/05/2021 None
Title
CURRICULUM
I. PURPOSE
The purpose of this general order is to establish guidelines for the development of curricula to meet the
Volusia Sheriff’s Office (VSO) training needs.
II. DISCUSSION
In-house training programs must be related to the tasks required, be properly documented, and have the
approval of the administration so that they may provide the best training possible for VSO members. To
assure the quality of the training presented, certain methods must be identified and mandated for developing
in-house curricula.
III. POLICY
It shall be the policy of the VSO to develop and maintain training curriculums based on tasks identified by
Job Task Analysis and the needs of the VSO.
IV. PROCEDURE
A. CURRICULUM
1. Training programs presented to volunteers, sworn and civilian employees will be developed and
approved prior to presentation.
2. Curriculum development shall be related to the function/job being performed. A job task analysis
shall be used to insure that the curriculum teaches those tasks that are required for proper job
performance. (See general order GO-033-01 Training Programs)
3. The hours of instruction assigned to fulfill specific requirements shall be adequate to the work
requirement and shall be evaluated.
B. PERFORMANCE OBJECTIVES
1. Performance objectives will be formulated to ensure that the required tasks are taught in the
curriculum.
2. Performance objectives should focus on the elements of the job task analysis for which training is
needed, provide a basis for evaluating participants, provide a clear learning statement and provide
a basis for evaluating the program.
3. Performance objectives will be arranged by topic in a logical educational sequence.
4. Examples of properly written performance objectives are:

• The trainee will identify the six authorized uses of a firearm according to the Sheriff’s Official
Policies Manual to 100% accuracy;
• The crossover student will properly Field Strip a Glock semiautomatic pistol within three
minutes with no mistakes.
5. Performance objectives are specific learning goals derived from the job task analysis. They are
written using the following format:
a. Identify the audience that is to receive the information. Examples are "Patrol Deputies,”
"Detectives.”
b. Identify the desired behavior that this objective will address. Examples are "will disassemble
and reassemble a Glock" or "list the elements of proper interrogation.”
c. Identify the conditions under which evaluation will take place. Examples are "Given a written
examination" or "Given a practical exercise.”
d. Identify the degree that defines acceptable levels of behavior. Examples are "within five
minutes" or "to a score of not less than 75%.”
C. LESSON PLANS
1. A lesson plan is required for each course taught. Lesson plans will include course content,
references, teaching techniques (lecture, discussion, panels, seminars, debate), relationship to
the job task, responsibilities of the participants for the instructed material and plans for evaluation.
The format for lesson plans shall be as follows:
a. The cover sheet will include the following information:
• Course Name, (subject or topic)
• Lesson Name
• Length of Lesson, (hours)
• Date Prepared
• Prepared by
• Scope
• A short narrative describing the rationale for the lesson, complete with the learning
goals for the lesson
• Performance objectives
• Teaching Aids - Any training materials that an instructor needs to assemble before the
class. This includes such items as projectors, videotapes, televisions, written or printed
materials, handouts and demonstration materials, and special classroom requirements,
such as a chalkboard, large tables, etc.
• References - The source material used to draw the lesson plan will be listed here. This
information is available if an instructor or student needs more information on the topic.
• Training Prerequisite - This optional area may be used if there are specific training
prerequisites requiring a level of proficiency prior to enrollment in a given course.
D. OUTLINE
1. The lesson plan will be prepared in outline form. The outline will include instructor notes, course
content, use of media, and other pertinent information. The outline will be written in a manner that
would allow any instructor familiar with the material to teach according to the plan. The outline will
use the following format:
a. Introduction – The introduction should contain the purpose, objectives and the
responsibilities of the participants.
b. Body – The body shall contain the content of the training and specification of the appropriate
instructional techniques. The lesson plan shall incorporate the appropriate instructional
techniques, conferences, field experiences (field trips, interviews, operational experiences
and operational observations), presentations (lecture, lecture discussion, lecture
demonstration), problem solving and simulations.

c. Review – The review shall contain a synopsis of the course, directed toward significant
subject matter.
E. MANAGEMENT
1. The Training Section will maintain records on each curriculum developed by the VSO and used
within the VSO. (See general order GO-033-01 Training Programs)
2. The Training Section will conduct periodic review of training programs, and ensure material is
updated when necessary.
3. Lesson plans will be drawn from and include topically arranged performance objectives. Existing
lesson plans from other sources may be substituted for VSO originated lesson plans if they are
found to meet or exceed the provisions of the required performance objectives.
4. Lesson plans that are used, regardless of origin, must be maintained within the Training Section,
and are subject to internal procedures for inspection of documentation.
5. After a lesson plan is completed and field tested, it is to be forwarded for administrative review in
accordance with the schedule in section IV.G.3. of general order GO-033-01 Training Programs.
F. TESTING
1. Written testing or the appropriate practical exercise testing must accompany all in-house training.
A minimum score of 75% of 100% for written testing, and a "pass" score on practical exercise tests
are required to successfully complete the course. All written test materials will include a grading
key in the curriculum development file. All practical exercise tests will include a listing of evaluation
guidelines in the curriculum development file.
2. Copies of all test materials, to include written tests, test keys, practical exercise scenarios, and
evaluation and guidelines will be maintained by the Director of Training or designee in a separate
file from course and lesson plan files.
3. Test materials will be kept under lock and key at all times and permission for access granted only
by the Director of Training.
V. REFERENCES
• Lesson Plan Format

OFFICE

GO-033-03 01/05/2021 None
Title
REMEDIAL TRAINING
I. PURPOSE
The purpose of this general order is to delineate and define responsibilities and procedures as they apply to
identifying and providing remedial training.
II. DISCUSSION
Traditionally, remedial training has meant sending the employee to specific classes in the subject area within
which they are having difficulty. Remedial training may be simply practice by the employee, with supervision,
or orders to rewrite a report.
In whatever form it appears, remedial training should be identified and handled as a bona fide training
opportunity. Documentation as to what strategies were used and the results of the remedial training should
be kept by the agency.
Criteria should be established that identifies candidates for remedial training. Timetables for this training
should be established to keep remedial training from dragging on endlessly, and to give the employee a time
goal to reach during the training.
The Volusia Sheriff’s Office (VSO) should attempt to retrain and motivate those employees whose skills and
knowledge levels have declined. This should be a continuous process. Learning proceeds best when the
employee is motivated to learn and it should be the responsibility of each supervisor to train their subordinates
by the most effective methods available.
The employee should also know the consequences of non-participation or failure to successfully complete a
remedial training course. Remedial training strategies should be structured to the individual trainee.
III. POLICY
It shall be the policy of the VSO to provide needed remedial training to employees in order to update, improve,
or re-establish the skills and knowledge required to perform the tasks assigned.
IV. PROCEDURE
A. REMEDIAL TRAINING
1. Remedial training shall be provided to employees when their task effectiveness has been judged
to be less than acceptable.
2. Remedial training will be provided under the following circumstances:
a. When the employee perceives a problem in performance or behavior, they may request
remedial training to improve skills or knowledge. Requests shall be made in writing, via the
chain of command.

b. When requested by the employee's supervisor. This request may take any of the following
forms:
• The supervisor may suggest that the employee apply for remedial training.
• The supervisor may conduct their own remedial training for the affected employee,
through coordination with training.
• The supervisor may make a formal request, via the chain of command.
c. When a written performance evaluation or behavior identifies deficiencies, the employee or
supervisor may request remedial training in areas that are deemed as unsatisfactory.
3. Prior to training, goals, objectives and time allotted shall be specified in writing.
4. Adequate time to complete the training and show improvement shall be allotted.
5. Those employees who do not show improvement in the allotted time may be subject to disciplinary
action.
6. Remedial training shall be conducted or coordinated through the Training Section.
7. All remedial training records will be maintained by the Training Section. The Training Section shall
document remedial training in the individual employee's training file.
8. Remedial training that is conducted in conjunction with the VSO Field Training and Evaluation
Program shall be documented in compliance with general order GO-033-04 New Deputy Training
Program.
9. When requested, remedial training will be conducted in response to those specific areas in which
the employee has received unsatisfactory employee performance ratings unless special
circumstances exist.
10. Upon receipt of a request for training, the Training Section will review all pertinent information and
meet with the employee’s supervisors to assist in the development of the remedial training.
11. The Director of Training will ultimately decide what remedial training solution will be employed.
12. Remedial Training Solutions include but are not limited to assignment of the employee to any of
the following:
• Training courses offered by outside entities, i.e., Daytona State College, FDLE Regional
Training Centers, or other independent training facilities.
• Training courses offered by the agency through the Training Section.
• Individualized remedial training as prescribed by the employee’s Supervisor.
• Other remedial assistance as prescribed by the Director of Training, or employee’s Division
Commander.
B. RESULTS
1. If an employee fails to successfully complete the training program, one or more of the following
may apply:
a. Additional remedial training may be needed, alternate strategies may be identified and
additional training assigned.
b. Recommendations may be made to the Chief Deputy to assign or reclassify the employee to
a position that does not require use of the skills or knowledge in which the deficiency occurs.
c. Recommendations may be made to the Sheriff for termination, if all remedial efforts are
deemed to be ineffective.
2. Non-participation by the employee may result in serious consequences, to include termination.
Care shall be taken to insure that the employee is given every opportunity to participate in the
training by the employee’s supervisor.
3. All remedial training and the effectiveness of this training shall be included in the employee’s
training file by the Training Section.

OFFICE

GO-033-04 01/05/2021 None
Title
NEW DEPUTY TRAINING PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidelines for the operation of a New Deputy Training
Program (NDT) within the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
Recruit Deputies should be provided with some form of initial training to easily and efficiently assimilate them
into the VSO. The new-hire should also be provided with the training necessary to enable them to perform at
a minimum level of job competency.
To perform this task, there must be a system that can organize, administer and evaluate the training of these
recruit Deputies.
Deputies who transfer between divisions should also be trained in the new position. Provisions should be
made to train these individuals.
The ultimate goal for field training is to expose the trainee to as many varied situations as possible in the
shortest period of time under controlled circumstances.
III. POLICY
It shall be the policy of the VSO to establish and maintain a training program that shall provide all new
Deputies with a minimum of 4 weeks of academic training, which includes training in the VSO rules,
regulations and policies, regardless of their future assignment.
It shall further be the policy of the VSO to provide a minimum of 6 weeks of classroom training to each new
Deputy being assigned to Patrol Duties. Experienced law enforcement officers but new to our agency may
show proficiency or prior training in areas of common law enforcement practices. All Deputies shall receive
training in the areas of high liability, general orders, and weapons.
IV. DEFINITIONS
CTR – Coaching and Training Report
DTO – Deputy Training Officer
NDT – New Deputy Training
V. PROCEDURE
A. GENERAL
1. All new-hire Deputies will complete designated NDT as applicable to their assignments. This
training will be organized, administered and evaluated by the Training Section.

2. The curriculum shall be based upon tasks of the most frequent assignments and associated duties
of Deputy Sheriff’s. Evaluation techniques will be designed to measure competency based upon
the skills, knowledge, and abilities as identified in the Deputy Job Task Analysis.
B. PHASE ONE (ACADEMIC)
1. Phase one is an academic program incorporating basic academic topics with low, medium and
high-level simulation.
2. All new Deputies, regardless of assignment, will complete this training phase. All new hire deputies
shall receive an orientation handbook at the beginning of phase one prior to commencement of
training.
3. The academic program will be revised periodically to reflect changes in training needs and
requirements. Accordingly the length of the course may be extended due to these revisions.
4. Classes will be conducted by instructors authorized by the Training Section.
5. Phase One academic classes will be conducted with the use of on-file lesson plans kept by the
Training Section and will include at a minimum:
• VSO general orders
• Organization, and
• Accreditation Familiarization
6. Trainees who fail to perform at an acceptable level during any portion of the training may be
assigned remedial training, with the approval of the Training Commander.
7. Trainees who fail to perform at an acceptable level during Phase One training may be either
retrained or terminated, as directed by the Sheriff/Chief Deputy, with recommendations from the
Support Operations Division Chief and Training Commander.
8. Upon successful completion of Phase One academics, the trainee, depending upon assignment,
may enter the prescribed Phase Two. (Prerequisite)
C. PHASE TWO (FIELD/ROAD PHASE)
1. Phase two contains four stages.
2. FIELD PHASE A – NON-EMERGENCY RESPONSE
a. The trainee is assigned for 8-10 working days to their first DTO in a District. The DTO and
trainee shall handle calls for service. Evaluations in Phase A focus on Non-Emergency
Incident Responses; however, responses to emergency situations may also occur.
b. The DTO Coordinator also serves as the DTO team leader and coordinates with other DTO’s
and the Training Section as needed.
c. The DTO identifies and documents the areas where the trainee may have deficiencies. These
areas are reported to the DTO Coordinator so that additional training may address these
deficiencies.
3. FIELD PHASE B – EMERGENCY RESPONSE
a. The trainee is assigned for 8-10 working days to their second DTO. The DTO and trainee can
respond to any District calls. The DTO and trainee may answer calls in other Districts, with
supervisory permission.
b. During this phase, the trainee will handle calls for service with the DTO. Evaluations in Phase
B focus on Emergency Incident Responses. As the trainee progresses, the DTO will identify
those areas that need further attention and provide remedial training.
4. MID-TERM EVALUATION
a. The trainee is assigned for 5 working days to their evaluating DTO in a District. The DTO and
trainee work the calls in the DTO’s assigned zone, and the trainee is totally responsible for
all activity in the zone.
b. The DTO identifies the areas where the trainee may have minor deficiencies related to phases
A and B. These areas are reported to the DTO Coordinator, so that they may be addressed
with additional/remedial training.

c. At the end of this phase, the DTO will either recommend advancement to Field Phase C, or
will recommend Remedial Training or assignment.
d. If sufficient progress has not been made in the identified areas of deficiency, extensions are
mandated. Deficiencies are specific competencies that relate directly to officer safety, public
safety, report writing, knowledge of legal and agency procedure, radio procedure, or driving
skill.
5. FIELD PHASE C – PATROL ACTIVITIES
a. The trainee is assigned for 8-10 working days to their third DTO in a District. The DTO and
trainee respond to the calls in the DTO’s assigned zone and are totally responsible for all
activity in that zone.
6. FIELD PHASE D – CRIMINAL INVESTIGATIONS
a. The trainee is assigned for 8-10 working days to their fourth DTO. The DTO and trainee may
respond to any District calls. The DTO and trainee may answer calls in other Districts, with
supervisory permission.
b. During this phase, the trainee will handle calls for service with the DTO. Evaluations in Phase
D focus on Criminal Investigations conducted as a patrol Deputy. As the trainee progresses,
the DTO will identify those areas that need further attention and provide remedial training.
7. FINAL EVALUATION
a. The trainee is assigned for 5 working days to their evaluating DTO in a District. The DTO and
trainee work the calls in the DTO’s assigned zone, and the trainee is totally responsible for
all activity in the zone.
b. The trainee works all calls for service and acts as a regular zone Deputy. The trainee receives
no further training in the Final Evaluation and is only evaluated.
c. At the end of this phase, the DTO will make one of three recommendations to the Training
Commander:
• Termination of training and release to Law Enforcement Operations Division for duty
assignment
• Remedial training to correct deficiencies identified in the Final Evaluation
• Termination of training and no assignment due to substandard performance or behavior
d. Once assigned to permanent duty assignments, all personnel shall receive job specific
training. All formal training shall be documented with the Training Section.
D. REFRESHER FIELD TRAINING
1. When a Deputy II has been in continuous service to the agency and is transferred into Support
Operations Division or Law Enforcement Operations Division, the following retraining schedule will
be used:
• 0-12 months since last worked in that Division, no retraining required;
• 12-24 months since last worked in that Division, 10 days retraining with two DTO’s. Deputies
may request additional retraining as needed;
• 24-60 months since last worked in that Division: 20 days training with 2 DTO’s. Deputies
may request additional retraining as needed;
• 60 months or more since worked in that Division: 30 days retraining with 3 DTO’s;
• Exceptions may be authorized by the Training Commander/Chief Deputy/Sheriff to either
shorten or lengthen training.
E. DTO SELECTION, SCHEDULING, AND SUPERVISION
1. DTO’s will be selected, trained, and supervised. The selection process shall be in accordance with
general order GO-016-04 Specialized Assignments.
2. These applicants will be selected by the Training Section from recommendations of their
respective Division Chiefs, immediate supervisors and current DTO’s.

3. All DTO’s will work under the direct supervision of their respective field supervisors and
commanders.
4. Scheduling and supervision in field training matters will be assumed by the designated DTO
Coordinator approved by the Training Commander.
5. DTO’s will be scheduled to rotate between trainees as follows:
• Field Phase A – Non-Emergency Response
• Field Phase B – Emergency Response
• Mid-Term Evaluation
• Field Phase C – Patrol Activities
• Field Phase D – Criminal Investigation
• Final Evaluation
6. Any trainee who is extended in training shall be extended with a different DTO.
F. DTO/TRAINEE EVALUATION PROCESS
1. DTO’s will use standardized evaluation guidelines issued by the Training Section.
2. DTO’s will report trainee progress weekly on a Coaching and Training Report (CTR) provided by
the Training Section. Each CTR will reflect activity from the previous week, by documentation
gathered from both the trainee and DTO collectively.
3. CTR’s will be forwarded to the Training Section along with other written activity at the end of each
week. Copies forwarded will be retained in the trainee's training file.
4. DTO’s shall report violations of policy and procedures or serious safety violations to the
appropriate field supervisor and the DTO Coordinator.
5. At the end of each evaluation phase of training, the DTO will make the following written
recommendation on the final CTR of the phase:
• Continue into the next phase (or to regular duty if in final phase);
• Extend the previous phase;
• Request a conference with the Training Commander, Training Section Coordinator, and other
DTO’s to discuss certain trainee problems.
6. The DTO Coordinator will update records pertaining to the trainee cycle and will provide
information on the trainee’s progress to the Training Commander.
7. Each trainee in field experience phases will have a file maintained by the Training Section
containing all CTR’s and evaluations . All accompanying written material submitted with CTR’s will
be included in this file.
8. All training records shall be maintained/retained in accordance with Florida public records statutes
and retention schedules established by the Florida Department of State’s Division of Library and
Information Services, e.g., GS1-SL and GS2.
VI. REFERENCES
• Standardized Evaluation Guidelines
VII. FORMS
• Coaching and Training Report (CTR)

OFFICE

GO-033-05 01/05/2021 None
Title
TRAINING COMMITTEE
I. PURPOSE
The purpose of this general order is to establish and maintain an advisory committee to the Training Section,
comprised of Volusia Sheriff’s Office (VSO) members to assist in the development of training needs and
serve as a focal point for input.
II. DISCUSSION
The Training Section must solicit input from the various components of the agency to assist in developing
and evaluating training needs. A Training Advisory Committee, made up of representatives of these
components, can provide this assistance.
III. POLICY
It shall be the policy of the VSO to maintain a training committee to act in an advisory capacity to the Training
Section.
IV. PROCEDURE
A. COMPOSITION
1. The Training Committee shall act in an advisory capacity to the Training Section and shall include
the following members:
a. The General Counsel – Shall be responsible for providing legal guidance and
recommendations in reference to new laws, legal requirements and court decisions.
b. The Internal Affairs Supervisor or Designee – Shall provide input in reference to needs
identified through citizen complaints, investigations of use of force, and other needs or training
deficiencies.
c. Division Representative – Each Division Chief shall appoint a minimum of one
representative from their division to serve on the Training Committee. Representation should
cover sworn, civilian and sections which require specialized or additional training needs.
Appointed committee members may be replaced or resign with the permission of their
Division Chief. Division Chiefs will notify the Training Director upon appointing a replacement.
(May be sworn, civilian, or both)
d. Training Section Commander – Is appointed to the committee by the Sheriff and shall head
the committee and report the committee's suggestions and identified needs to the Support
Operations Division (SOD) Chief. The Training Section Commander or designee shall
facilitate the committee input through periodic exchange of information, emails and
maintenance of the Training Website which lists upcoming and available training, bulletins,
etc. Periodic meetings may be called at the direction of the Training Commander.

e. Professional Compliance Director – shall provide input on overall training needs as
identified through standards related to accreditation.
B. RESPONSIBILITIES
1. The Training Committee will act in an advisory capacity, identifying VSO needs and making
recommendations. These needs and recommendations will be reported in writing to the Director
of Training for action.
2. Each member is responsible for identifying training needs and deficiencies and making
recommendations to correct them.
3. Divisional representatives shall relay the needs, deficiencies and recommendations of the
employees within their respective divisions.
4. The Training Section Commander shall submit periodic reports to the Support Operations Division
Chief detailing the needs, deficiencies and recommendations of the committee and the progress
made towards those recommendations.

OFFICE

GO-033-06 01/05/2021 01/05/2021
Title
MANDATORY, IN-SERVICE, AND SPECIALIZED TRAINING
To protect and serve with courage, honor, and integrity by fighting crime, maintaining trust, and building community partnerships.
I. PURPOSE
The purpose of this general order is to define the responsibilities and guidelines of the annual in-service
training program and to maintain the Volusia Sheriff’s Office (VSO) specialized training program.
II. DISCUSSION
The VSO ensures that personnel are kept up to date with technological improvements, new laws, and
revisions. Mandatory training is also provided to supervisors, management, or specialized units or teams.
Certain positions require special skills, knowledge, or abilities. Employees assigned to these positions must
be specially trained to acquire the skills, knowledge, and abilities that are required.
Training for specialized jobs must be initiated in a timely manner to prevent the employee from working at a
job they have not been trained to perform.
III. POLICY
It is VSO policy that all sworn personnel complete an annual in-service training program, inclusive of firearms
qualification and legal updates.
IV. PROCEDURE
A. MANDATORY TRAINING
1. Mandatory training shall be provided to every employee.
2. This training shall include but is not limited to:
a. Role Call Training Bulletins distributed by the Training Section
b. Legal Bulletins providing legal opinions and direction from the General Counsel.
c. Training on liability issues such as firearms and use of force during firearms qualification.
d. Revisions to general orders and memorandum setting policy or procedure.
3. Every employee, civilian or sworn, shall receive training to meet the requirements of their job
responsibilities, including the following:
• Orientation to the VSO, role, purpose, goals, policies, and procedures
• Working conditions and regulations
• Responsibilities and rights of the employee
• CALEA accreditation required training (e.g. Mental Illness Awareness, Ethics, etc.)

4. All sworn personnel shall receive and complete mandatory annual in-service training as follows:
• Instruction in the VSO use of force policies
• Legal Updates
• Biased issues, including legal aspects
• Revisions to the VSO rules, regulations, policies, and procedures.
• All mandatory training required by CALEA accreditation standards.
5. All Deputies promoted to supervisor shall receive supervisory training and field training
commensurate with new assignment responsibilities.
6. Supervisors promoted to command status shall receive executive development training.
7. Forty (40) hours of mandatory retraining every four years in order for a Florida Certified Law
Enforcement Officer to keep their Certification as required by Florida Statutes through the Criminal
Justice and Training Commission (CJSTC).
B. ROLL CALL/IN-SERVICE TRAINING
1. Roll-call/in-service training provides an effective means of updating skills, knowledge, and abilities
between formal training sessions. The Training Section shall develop and coordinate the VSO roll
call training program. This training will consist of periodically required training for agency personnel
to include, but not be limited to, biennial Ethics training, annual Mental Illness training, annual All
Hazard Plan training, and CALEA required training in accordance with the standards posted on
the Training website.
2. RESPONSIBILITIES
a. Roll call training shall be developed and implemented within the guidelines established in
general order GO-033-01 Training Programs.
b. The Training Section shall coordinate and monitor all roll call training activities.
3. PLANNING
a. Roll call training shall be planned, coordinated, and scheduled by the Training Section.
b. The Training Section shall provide a lesson plan and associated materials and maintain files
for all roll call training bulletins. Each individual's file shall contain information as described in
general order GO-033-01 Training Programs.
4. TECHNIQUES
a. Each individual assigned roll call instruction responsibilities shall ensure that the material is
presented in a manner conducive to learning, and the material is properly covered and
understood.
b. The program should be constructed so as to correspond to and not conflict with courses being
taught at local CJSTC approved centers.
c. The Training Section should disseminate lesson plans, training aids, and materials with this
goal in mind.
5. INSTRUCTIONAL METHODS
a. Those persons assigned to instruct during roll call training shall make every effort to ensure
the subject matter is presented in an interesting and informative manner.
b. This may be accomplished by the use of handout material, multimedia techniques, and
lectures.
c. This material and techniques shall be included with/in the lesson plans provided by the
Training Section.
6. INSTRUCTIONAL PERSONNEL
a. Division Chiefs, Commanders, Directors, or the Training Section shall assign roll call
instructors.

b. The selection of personnel shall be based on the skills, knowledge, abilities, and motivation
of individuals on particular topics.
7. EVALUATION
a. Each individual assigned roll call instruction responsibilities shall evaluate, in writing, the
effectiveness of each course and forward that evaluation to the Training Section.
b. Each individual attending roll call training shall evaluate, in writing, the effectiveness of each
course and forward that evaluation to the Training Section.
c. Remedial training shall be scheduled, if the employee receiving the instruction fails to grasp
the content.
8. SCHEDULING
a. The Training Section shall disseminate roll call training bulletins.
b. It shall be the responsibility of each Commander to ensure the training schedule is
implemented, the program is properly documented, and the documentation is properly
forwarded to the Training Section.
9. SUPERVISOR/DEPUTY ROLE
a. All Deputies and Supervisors are accountable for acknowledging the review and
understanding of training provided.
b. Supervisors will be held accountable for ensuring all subordinates under their direct
supervision are familiar with issued training content and electronically acknowledge receipt
Roll-Call training.
C. SPECIALIZED TRAINING
1. Specialized training shall be available through in-house training, through training programs
conducted by other agencies or institutions, or through on-the-job training.
2. Specialized training shall provide to personnel assigned to positions listed in general order GO-
016-04 Specialized Assignments and section IV.C.3. below:
a. Development or enhancement of the skills, knowledge, and abilities particular to the
specialization
b. The management, administration, supervision, personnel policies, and support services
functions of the component or function are provided through the VSO policies, procedures,
rules and regulations specifically related to the function or position.
c. Supervised on-the-job training
3. Specialized civilian training shall be provided to personnel working in any assignment requiring
enhanced knowledge, skills, and abilities and include, but are not limited to:
a. Aviation Mechanic – Training necessary to accomplish maintenance and repairs for aircraft
utilized by VSO.
b. Aviation Pilot – Training necessary to maintain their Pilots Certificate as required in general
order GO-016-04 Specialized Assignments.
c. Civilian Process Server – Assignment requires on-the-job training including two weeks of
field training with a sworn FTO who provides an overview of the Civil Process; includes review
of agency general orders, Florida Statutes and Civil procedures. No specific retraining is
required other than maintaining job performance and review of any changes in state law.
d. Communications Telecommunicators – Initial certification and recertification training will
be in accordance with the Communications Standard Operating Procedures Manual.
e. Criminal Intelligence Analyst – Initial training requires on the job training through
shadowing and observation and training in currently used software; no retraining is required,
however as budgets permit attendance at the Florida Law Enforcement Analyst Academy will
be encouraged.

f. Evidence Technicians – Initial training will consist of on the job familiarization and direction
with evidence procedures; technicians are encouraged to seek basic evidence training
through IPTM and IAPE when training funds permit. No specific retraining is required.
g. IT Staff – Assignment requires FCIC/NCIC certification and recertification every 2 years.
Personnel will maintain certifications in accordance with the specific needs as determined by
the Information Systems Director.
h. Latent Print Technician – Fingerprint Technicians must complete the Institute of Applied
Science Course within 6 months of their appointment/employment; required to attend
NCIC/FCIC training and update training every 2 years.
i. Paramedic/Tactical Flight Observer – Training necessary to maintain their Florida
Paramedic License.
j. Victim Advocates – Must complete certification through the Victim Services Practitioner
Training; required to attend 40 hours of training during a 4-year period to maintain this
certification.
4. CIVILIANS
a. All civilian personnel required to answer phones, deal with the public, or act in a safety related
function shall be trained not only on the technical aspects of the function, but also on the
importance of the link they provide between the citizen and the VSO prior to assumption of
job responsibilities. This initial training shall be documented and include awareness in dealing
with members of the public suffering from mental illness; documented annual refresher
training is required.

OFFICE

GO-033-07 01/05/2021 03/12/2021
Title
ACCREDITATION FAMILIARIZATION
I. PURPOSE
The purpose of this general order is to establish a procedure whereby all Volusia Sheriff’s Office (VSO)
employees receive information regarding the accreditation process.
II. DISCUSSION
It is important that each member of the VSO receive information regarding the accreditation process. Newly
hired employees should be provided with an historical perspective and realize the importance of the
accreditation process to the VSO.
III. POLICY
It shall be the policy of the VSO that agency personnel receive information regarding the accreditation
process.
IV. PROCEDURE
A. ACCREDITATION FAMILIARIZATION
1. All newly hired VSO personnel shall receive within thirty (30) days after their employment begins
or within thirty (30) days after completing the VSO Deputy Recruit Training Academy information
regarding the accreditation process.
2. All VSO personnel shall receive information regarding the accreditation process during the self-
assessment phase associated with achieving initial accreditation.
3. All VSO personnel shall receive information regarding the accreditation process prior to an on-site
assessment.
4. The information shall include:
• The history and background of accreditation and the VSO involvement
• The accreditation process
• The goals and objectives of accreditation
• The advantages of accreditation and its impact on the VSO
5. The Information shall be provided as follows:
a. The Professional Compliance Unit through the Training Section shall provide all new
employees with instruction on the accreditation process.

b. Just prior to re-accreditation, the Professional Compliance Unit will provide employees with
updates and expectations of the on-site.
• 33.5.3
VI. REFERENCES
• Accreditation Familiarization Training PowerPoint presentation (Available on the Training Section’s
website)

OFFICE

GO-033-08 01/05/2021 None
Title
CLASSROOM CONDUCT
I. PURPOSE
The purpose of this general order is to establish guidelines of conduct for Volusia Sheriff’s Office (VSO)
employees attending VSO authorized training activities.
II. DISCUSSION
Rules of conduct should be established for employees attending training courses in order to ensure an
environment conducive of learning.
III. POLICY
It shall be the policy of the VSO that employees attending training activities, conducted by the VSO, other
agencies or institutions shall not engage in any conduct which constitutes neglect of duty or which is likely to
adversely affect the discipline, good order or reputation of the VSO.
IV. PROCEDURE
A. CONDUCT
1. For the purposes of this section, “employee” shall denote all full-time, part-time or volunteer
members of the VSO.
2. Employees engaged in training activities mandated by the VSO shall be considered on-duty and
shall conduct themselves in accordance with VSO standards of conduct. (See general order GO-
026-02 Standards of Conduct)
3. TRAINING CLASSROOM CONDUCT
a. The following rules apply to all employees attending training activities.
b. Employees are prohibited from using tobacco products while engaged in training activities,
unless specifically authorized by the instructor.
c. Employees will not wear sunglasses in the classroom unless authorized by the instructor.
d. In-service course instructors shall direct employees to authorized break areas.
e. In-service instructors shall take the appropriate actions necessary to ensure compliance with
VSO standards of conduct.
f. Particular care shall be taken to avoid the use of profanity, comments or conduct reflecting
racial, ethnic or sexually prejudice.
B. DRESS CODE

1. Employees shall attend in-service training activities in the attire normally worn when reporting for
duty, unless directed otherwise by the Training Section.
2. Employees attending activities offered by other agencies or institutions will ascertain and comply
with the dress code authorized for the course.

OFFICE

GO-033-09 01/05/2021 None
Title
CAREER DEVELOPMENT PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for a career development
program.
II. DISCUSSION
Career development is a structured process that is utilized to provide opportunities for individual growth and
development at all levels. It should promote productive, efficient and effective job performance and improve
the overall level of job satisfaction.
Upward mobility of all personnel may be enhanced by specific opportunities for professional growth and
improved job performance.
The principal components of the career development program are career counseling and in-service/in-house
training.
The performance management process will be a tool for employee career development.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to maintain the career development program to
improve the mental and physical capabilities of its employees, as well as the skills, knowledge and abilities
necessary to function in an efficient and effective manner in assigned tasks. This program shall be voluntary
and opportunities shall be equally available to all members of the VSO. Each employee’s growth and
development objectives shall be aligned and supported by the chain of command ensuring realistic career
expectations.
The policy shall seek to ensure that employees are provided with the opportunities for lifelong learning and
continuous self-improvement. It shall further be the policy of the VSO to encourage it’s employees to obtain
a minimum of a bachelor's degree from an accredited college or university and to cooperate with employees
so they may continue their education and training.
IV. PROCEDURE
A. PROGRAM OBJECTIVES
1. Under the direction of the Support Operations Division Chief, the Human Resources Director and
the Training Section Director shall formulate annual objectives of the career development program
and shall submit them in an annual report, to the Sheriff.
2. The report shall contain objectives in quantitative terms in order to facilitate program inspections
and evaluations.

3. The objectives shall specify the number of potential personnel to utilize the career development
services, number of personnel assigned to the program and the total number of training hours
provided, including technical assistance.
4. The objectives and data provided shall be included in the Support Operations Division's annual
goals and objectives.
B. PROGRAM REVIEW
1. The Support Operations Division Chief shall ensure that the career development program is
continuously reviewed to provide VSO employees and management with up-to-date information
regarding the organizational requirements for achieving the program goals.
2. At least annually, the Human Resources Director and the Training Section Commander shall
evaluate the program and revise it when necessary.
3. The Human Resources Director and the Training Section Commander shall document all revisions
and submit them to the Support Operations Division Chief.
4. The Support Operations Division Chief shall submit an annual evaluation of the program to the
Sheriff.
C. ADMINISTRATION
1. The Support Operations Division Chief shall administer the career development program and
recommend any revisions to the Sheriff annually.
2. The Human Resources Director and the Training Section Commander shall schedule training and
provide supervisors with pertinent information regarding the availability of resources, including
outside resources.
D. CAREER COUNSELORS
1. The Human Resources Section shall develop, plan and coordinate the orientation of supervisory
personnel as career counselors for non-sworn employees, while the Training Section will do the
same for sworn employees.
2. This training shall include, but not be limited to:
• General counseling skills;
• Techniques for assessing skills, knowledge and abilities;
• The salaries, benefits and training opportunities offered by the VSO;
• Educational opportunities and incentive programs;
• Awareness of the cultural background of ethnic groups in the program;
• Record keeping techniques;
• Career Development programs offered by other agencies and jurisdictions;
• The availability of outside resources.
3. District Commanders shall be career counselors for the Law Enforcement Operations Division.
4. The Human Resources Director shall coordinate for the VSO Sections.
5. Wherever possible, the counselor shall not be the participant's immediate supervisor.
E. CAREER COUNSELING
1. Career counseling shall be a utilized component of the VSO career development program. There
are several tools other than interviews, which may be utilized:
• The skills, knowledge, and abilities of VSO employees;
• The skills, knowledge and abilities required to perform the position to which the employee is
assigned;
• The available resources.

2. The Human Resources Section in conjunction with the Training Section shall adequately train
supervisors to perform the following activities:
• Assess the skills, knowledge and abilities of employees;
• Assess the skills, knowledge and abilities required by the VSO;
• Prepare career planning schedules;
• Utilize resource inventories;
• Administer performance evaluations;
• Establish provisions for feedback and recommendations to the VSO employees.
3. Each supervisor shall determine if their subordinate has reached an effective level of performance
and shall work with the Human Resources Director and the Training Section Commander to
determine the training needs of the employee through an inventory of the employee’s skills,
knowledge, and abilities and the available resources.
F. IN-HOUSE TRAINING
1. In-house training shall be utilized as a component of the career development program.
2. In-house shall be utilized to update employees on the duties and responsibilities of the job
presently being performed.
3. In-house training shall be utilized to enhance the employee’s skills beyond the minimum level and
that may be required of employees as mandatory training.
G. CAREER SPECIALTY DEPUTY IN-SERVICE TRAINING
1. Career development courses in specialized areas shall be utilized as a component of the program.
2. Deputies shall be encouraged to compete for specialized assignments.
3. Individual Deputies may submit requests for specialized in-service training, i.e., motorcycle
operators course, radar operator.
4. Deputies assigned to specialized positions shall be provided with the appropriate training
opportunities, based on the skills, abilities and knowledge required.
H. SUPERVISORY AND MANAGEMENT TRAINING
1. Management and supervisory training are key elements in the career development program.
2. The Human Resources Section and the Training Section shall schedule formal or provide in-house
training to management and supervisory personnel to include, but not be limited to the following:
• The expression and communication of objectives;
• Planning;
• Measuring results;
• Decision making;
• Problem identification, prevention and solution;
• Process training for managing the criminal and administrative procedures for the investigation
of use of force and other law enforcement actions that result in death or serious bodily injury.
3. The Human Resources Section and the Training Section shall schedule formal or provide in-house
training to management personnel on, but not limited to the following:
• Management information systems;
• Fiscal Management;
• Organizational behavior;
• Decision making.
I. PROMOTIONAL SKILL DEVELOPMENT

1. Prior to or immediately following an employee's promotion to a supervisory, management or
administrative position, the Human Resources Director shall schedule formal or provide in-house
training for the promoted employee on the skills and knowledge necessary to perform the
assignment.
J. RECORDS
1. The Human Resources Section in conjunction with the Training Section shall maintain a record of
all training, schools and advanced training on the part of program participants, to include:
• The course, training, instruction or workshop titles;
• Date of completion;
• Grades (grade point, if any);
• The achievement of special honors or skills.
K. RESOURCE INVENTORY
1. The Human Resources Director and the Training Section Commander shall maintain reference
materials of schools, academies, colleges, universities and other sources where employees may
receive advanced education or specialized training.
2. This annual inventory shall include contact persons, phone numbers and the address.
3. The Human Resources Section and the Training Section shall have this information readily
available to all program participants.
L. IN-HOUSE RECORD REVIEW
1. The supervisor and employee's career development counselor shall conduct a joint annual review
of the employee's in-service training record. This will assess the training progress of each
employee in achieving career objectives and to determine if the training provided adequately
assists the employee in achieving the skills, knowledge and abilities required to perform present
and future jobs within the VSO.
2. The review shall be conducted annually, in conjunction with the employee's annual evaluation and
with the employee present.
M. JOB ASSIGNMENTS
1. TEMPORARY ASSIGNMENTS
a. The VSO shall utilize temporary assignments to allow employees to become familiar with
existing duties and responsibilities.
b. Any assignment within the agency may be eligible for request based upon qualifications,
including specialized assignments.
c. Requests for temporary assignments shall be forwarded to the VSO Human Resources
Section, via the career counselor and chain of command through use of a transfer request
form.
d. The request shall specify the position and the length of time requested for assignment.
e. Human Resources Section shall review the requests based upon the employee’s
documented career plan and make recommendations to the Sheriff who shall have final
approval authority.
f. Division Chiefs shall allocate manpower and scheduling to facilitate the VSO temporary
assignment program.
g. The Division Chief shall ensure that the employee is familiarized and provided instruction on
the temporary assignment.
h. Employees assigned to specialized components requiring specialized training shall be
properly supervised and shall not actively perform functions for which they are not trained,
i.e., a Deputy may be temporarily assigned to the Traffic Unit but would not be allowed to
operate a motorcycle or radar unit unless properly trained and certified.
N. EDUCATIONAL LEAVE

1. Educational leave may be granted to an employee as part of their work assignment, in which case
the employee shall receive full pay and benefits normally afforded.
O. TUITION REIMBURSEMENT
1. VSO has established a program of partial tuition reimbursement to encourage employees to
complete courses of instruction which may improve performance in their present positions, or
which may enable self-development for next level position and beyond allowing greater
promotional responsibilities within VSO.
2. Each individual shall submit applications to the Human Resources Section once prior approval
has been granted by their Division Chief.
3. A passing grade is required in order to receive refunding.
4. VSO has no program for advanced tuition payments.
P. SHIFT PREFERENCE
1. It is the policy of the VSO to make exceptions to the regular shift change schedule to facilitate
academic study.
2. Exceptions to the shift change schedules shall be made for individuals attending accredited
colleges or universities, and the course of study relates to law enforcement related fields, provided
the individual is maintaining passing grades.
3. This should be accomplished without affecting the operational effectiveness of the VSO.
4. Requests shall be made to the Sheriff, via the chain of command.
• Career Counseling Checklist, VSO Form # 082897.001
• Partial Tuition Refund Assistance Agreement, VSO Form # 010521.002
• Partial Tuition Refund/Program Application, VSO Form # 010521.003
• Request for Transfer/Reassignment, VSO Form # 092997.011

OFFICE

GO-033-10 01/05/2021 None
Title
FIREARMS RANGES
I. PURPOSE
The purpose of this general order is to establish guidelines for the safe and productive use of the Volusia
Sheriff’s Office (VSO) firearms ranges, located at the Stephen Saboda Training Center, (SSTC). This general
order applies to all persons using the VSO firearms ranges, steel shoot house, and steel ranges.
The primary purpose of the VSO firearms ranges are to provide a facility to train and maintain firearms
proficiency for sworn law enforcement personnel.
II. DISCUSSION
Because of the nature and type of activities occurring at firearms ranges, it is critical that policies and
practices of the agency stress safety, accountability, and control. As such, VSO ensures that properly trained
and certified personnel are on-site and available at all times during range use and that staff always have
some form of communication immediately available during training, such as two-way radios or cell phones.
III. POLICY
It is the policy of the VSO that safety be paramount when utilizing all agency-controlled firearms ranges.
Participants shall adhere at all times to the safety protocols contained herein.
Further, it is the policy of the VSO that all range supervisory personnel and firearms instructors receive
emergency medical response training emphasizing field treatment for the types of injuries that may potentially
occur during firearms training. These safety protocols will extend to any such range utilized by the agency
for any agency-sanctioned training event.
IV. DEFINITIONS
Agency Range Masters – A VSO employee assigned to the Training Section responsible for the safe
operation of the firearms ranges, steel shoot house, and steel ranges, as well as maintenance and
scheduling. The Training Section Commander will designate a Senior Range Master and Assistant Range
Master.
Range Safety Officer (RSO) – An Agency Range Master, or any person approved by a VSO Range Master
to act in the capacity of Range Safety Officer/Firearms Range Instructor during firearms training. RSOs will
be required to hold a current Florida Department of Law Enforcement (FDLE) Firearms Instructor
Certificate or an equivalent Firearms Instructor certificate. At least one RSO conducting training will
be required to have received emergency medical response training, with an emphasis on field
treatment for injuries that may potentially occur during firearms training. Documentation for Firearms
Instructor Certification and Emergency Medical Response training will be provided to the Agency
Range Master.

Range - Generally any of the areas where live firearms training takes place at the SSTC, including the large
range, small range, steel ranges, and steel shoot house.
Large Range/Small Range – Numbered, fixed position, primary firing ranges.
Steel Range – Real Terrain Range, Steel Range (Front), or Steel Range behind the berm (Back).
Steel Shoot House – Shoot House (Front)
V. PROCEDURE
A. FIREARMS RANGE USAGE
1. The firearms ranges are supervised by the Agency Range Masters and operate as a component
of the Training Section. The Agency Range Masters manage the daily activities of the range
including maintenance, scheduling, and submitting required reports to the Training Section
Commander.
2. The rules and requirements for the use of the firearms range shall be as follows:
a. All firearms safety rules shall apply when utilizing the firearms ranges.
b. For a listing of the range safety rules, to include the steel ranges, and the steel shoot house,
see the VSO Range Safety Rules addendum at the end of this general order.
c. Use of range property, the firearms ranges, steel ranges, or shoot house, by any user, will be
coordinated through an Agency Range Master.
d. An Agency Range Master or a RSO shall be on site whenever live firearms training is being
conducted. The Agency Range Master or the RSO in charge of the range being utilized shall
have final authority in the operation of that range.
e. The entity using the range shall provide documentation to an Agency Range Master that the
RSO (lead instructor) is a FDLE or equivalent certified firearms instructor. Current
documentation must also be provided to show the RSO or designee, has received emergency
medical response training relating to injuries that could occur on a shooting range.
f. An Agency Range Master or a RSO may request to examine any firearms brought by any
entity to the range facility prior to allowing its usage at the range.
g. The entity using the range shall be responsible for all clean up, to include picking up brass
and emptying all trash containers.
h. An Agency Range Master or RSO will ensure any range equipment utilized by any entity at
the facility be returned in good working order and secured in the proper location.
i. Damaged or malfunctioning equipment shall be reported to an Agency Range Master as soon
as possible. If the Range Master cannot repair the equipment, or a cost to the Agency will be
incurred, the Range Master will notify the Training Section Chain of Command. Training
Section Command will determine the appropriate course of action to facilitate repair or
replacement.
3. WEAPONS AND AMMUNITION
a. Controlling the type and use of weapons and ammunition permitted at the firearms range is
intended to protect the user from injury and to help prevent any damage to the weapon or
equipment being utilized.
b. Only authorized weapons, ammunition, equipment, and targets will be permitted for use on
the range. The Range Masters, in conjunction with the Training Section Commander, will
determine authorized weapons and ammunition.
(1) Weapons/ammunition shall not exceed .50 caliber.
(2) Concrete or metal targets that were not originally intended to be used as a shooting
target are prohibited.
(3) Use of special equipment/training aides such as vehicles, barricades, etc. shall be
restricted and can only be used with prior approval from an Agency Range Master.
(4) Training Section Command and the Agency Range Master may approve exceptions to
the above rules, this will be done on a case by case basis. For example; the VSO SWAT

Team may be approved to shoot in and around vehicles placed on the range, or use
munitions above .50 caliber.
c. Any weapon, device, or ammunition, which could cause avoidable damage to any portion of
the gun range, or risk avoidable injury by its use, SHALL BE PROHIBITED.
d. Only frangible ammunition in accordance with the manufacturer’s recommendations will be
allowed for shooting on steel.
e. To prevent theft, loss, or tampering, Agency weapons and ammunition will be stored in safe
and secure areas only:
(1) VSO Weapons and Ammunition will be stored in areas approved by the Training Section
Commander or designee. These areas will be locked, alarmed, and only allow limited
access.
(2) Only authorized VSO personnel will be allowed to access stored weapons or
ammunition.
(3) The Training Section Commander will determine persons who are granted access to
stored weapons and ammunition.
(4) Keys and alarm codes to weapon and ammunition storage areas will only be issued to
persons designated by the Training Section Commander.
4. TARGETS AND EQUIPMENT
a. Limiting the type and use of various targets and equipment on the range serves to prevent
injury to the user or damage to the range.
b. Prior to use, any targets or equipment that are not part of the SSTC standard target and
equipment inventory, must be approved in writing by the Training Section Commander or
designee.
c. The location, design, material, and construction of targets will be considering factors of target
approval.
d. Equipment used on the range includes but is not limited to, barriers, barricades, obstacles,
vehicles, etc.
B. VOLUSIA SHERIFFS OFFICE RANGE SAFETY RULES
**Review of the Range Safety Rules prior to each firearms training event shall be completed
and documented**
1. Handle all firearms as if they were loaded.
2. Keep your firearm pointed downrange at all times.
3. Keep your finger out of the gun’s trigger guard and off the trigger until you are confronted with a
threat.
4. Whenever you handle a firearm, the first thing you should do (while keeping it pointed in a safe
direction), is to open the action to determine whether or not the firearm is loaded.
5. Eye and ear protection are mandatory. All officers will don eyewear before leaving the 50-yard
line.
6. Never use firearms while under the influence of drugs or alcohol.
7. Never bend down on the range until the range officer clears the firing line.
8. Do not go in front of the firing line until the command to go forward is given.
9. Do not anticipate commands.
10. Carelessness and Horseplay will not be tolerated.
11. Squib loads will be reported to the range officer immediately.
12. All injuries will be reported to the range officer immediately.
13. Body Armor and eyewear are mandatory in the shoot house, on the steel range or when
practicing movement exercises.

14. Dropped weapons must be checked for barrel obstructions before firing.
15. When loading or unloading firearms, the weapon will be pointed downrange on an empty range.
16. Range safety officers will use a chamber checker to verify that the chamber and magazine
well are empty (Safe).
17. Agency’s using the range will maintain a 1 to 6 instructor to student ratio while at the Steven
Saboda Training Center (this includes the Rangemaster, i.e., 7 students 2 instructors). VSO will
maintain a 1 to 10 instructor to student ratio.
18. All instructors will be clearly identified by wearing red (red hat, red shirt, red vest, or red firearms
instructor placard).
19. When clearing weapons, the following commands/procedures will be followed. With the weapon
pointed downrange:
a. Finger off trigger and outside trigger guard.
b. Magazine out–Magazine away.
c. Work action several times and lock slide to the rear.
d. Verify that the chamber and magazine well are empty.
e. Present weapon for inspection by Range Safety Officer.
f. After weapon is inspected, the weapon is to be placed in the holster with the slide locked to
the rear.
20. If the weapon is to be cleaned while at the range, the following procedures will be followed. Perform
steps as outlined in #17 and then:
a. Have all officers line up at 50-yard line.
b. Point the weapon downrange and work the slide several times.
c. Point the weapon downrange, if the trigger has to be pulled to be disassembled do so now.
d. Disassemble the weapon before leaving the line.
21. Make it Safe/Cease fire should be called by anyone who observes an unsafe condition.
22. When carrying long guns from the parking lot, the muzzle must be vertical above the head or
secured in a carrying case.
23. Effective immediately when the Thor Lightning Detection system is activated all shooting will cease
and shooters will be dismissed from the line of fire to seek shelter. No one will return to the line
until the all clear is sounded by the Thor Lightning Detection System.
These rules apply to ALL Agencies using the VSO Stephen Saboda Training Center Range.

• 4.3.5

OFFICE

GO-033-11 01/05/2021 01/05/221
Title
SUCCESSION PLAN
I. PURPOSE
The purpose of this general order is to give sworn members opportunities for exposure to various assignment
in order to develop skills and experience in preparation for possible future roles in agency leadership.
II. DISCUSSION
To accomplish a development path for sworn employees and a succession plan for future leadership of the
Volusia Sheriff’s Office (VSO), it is preferred that sworn employees be exposed to as many positions as
possible within the agency throughout their career.
III. POLICY
It shall be the policy of the VSO to encourage sworn employees to apply for various assignments in order to
accomplish a succession plan and their development path for future leadership of the agency
IV. DEFINITIONS
Recommended Term – The suggested length of time a sworn employee spend in an assignment before
applying for another assignment or promotion.
V. PROCEDURE
A. GENERAL
1. The recommended term denotes the suggested length of time a sworn employee should hold an
assignment, but does not:
• Restrict their option to leave the assignment early once the minimum required time in the
assignment has been met;
• Preclude the Sheriff from directing their transfer before they have been in the assignment for
the suggested term.
2. The time a Deputy is on a military deployment does not count toward their tenure in a job
assignment.
3. Upon transfer from an assignment, sworn employees are required to fill another assignment for a
three (3) year period before reapplying for the assignment they left. This requirement may be
waived by the Sheriff.
B. RECOMMENDED TERMS
1. The following recommended terms apply to Deputies assigned to the following:

a. Assignments to the following have a recommended term of three (3) years:
• Crime Suppression Team
b. Assignments to the following have a recommended term of five (5) years:
• Agricultural Crimes Unit
• Career Criminal Unit
• Civil Section
• Extraditions Unit
• Marine Unit
• Street level narcotics units
• Traffic Unit
c. All Detective assignments not specifically listed in this general order have a recommended
term of five (5) years.
d. Assignments to the following have a recommended term of seven (7) years:
• Child Exploitation Unit
• Federal Task Forces
• Major Case Unit
• School Resource Deputy
• Volusia Bureau of Investigations (VBI)
• Volusia County Crime Center (VC3)
e. Recommended term for the K-9 Unit suggested to be for assignment of two (2) K-9s.
f. Recommended term for assignment to the following are based upon an annual review:
• Crime Scene Unit
• Deputy Training Officer (DTO)
• Digital Forensics
• K-9 Lead Trainer
• Training Section
g. Assignments to the following are collateral duty to another full time assignment and do not
have recommended terms:
• Aerial Response Team/Drone Pilot
• Bomb Team
• Clandestine Lab Team
• Crisis Negotiator
• Critical Incident Stress Debriefing (CISD) Team
• Dive Team
• Emergency Response Team
• Honor Guard
• Special Weapons and Tactics (SWAT) Team
• Traffic Homicide Investigation (THI) Team

OFFICE

GO-033-12 05/24/2021 None
Title
VOLUSIA SHERIFF’S OFFICE DEPUTY RECRUIT TRAINING ACADEMY
I. PURPOSE
The purpose of this general order is to establish guidelines for the operation of a Deputy Recruit Training
Academy within the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
The VSO Deputy Recruit Training Academy is the basic, entry-level training academy required for prospective
Sheriff’s Deputies who have not previously completed a state-sanctioned basic law enforcement academy
from an authorized entity. The VSO Training Academy shall incorporate the Florida Department of Law
Enforcement (FDLE) mandated curriculum for basic law enforcement academies within the State of Florida
while also incorporating training and education specific to the mission and values of VSO.
To perform these tasks, there must be an institution that can recruit, evaluate, process, and administer the
training for these Deputy Recruits, while performing to the standards set forth by the Criminal Justice
Standards and Training Commission (CJSTC).
The ultimate goal of the VSO Training Academy is to recruit competent, highly qualified personnel suited for
a career with the VSO; and to instruct, train, and mold future Sheriff’s Deputies, while exposing the Deputy
Recruit to the VSO culture, procedures, and general orders.
III. POLICY
The VSO Training Academy shall be responsible for carrying out the training objectives specified by FDLE
in accordance with CJSTC. In general, this will include Recruit Deputy training as outlined by CJSTC in order
to make sure prospective Deputies possess the requirements for employment as a sworn Deputy with VSO
and within the State of Florida.
IV. DEFINITIONS
Training School – Those training academies and training schools that are certified by CJSTC (VSO Deputy
Recruit Training Academy).
Deputy Recruit – A full-time employee of the VSO who has enrolled in the VSO Deputy Recruit Training
Academy with the intent of becoming a full-time, sworn member of the VSO.
Class Coordinator – The Sergeant assigned to the VSO Deputy Recruit Training Academy who is tasked
with the day-to-day conduct of the VSO Training Academy and the first-line supervisor to Deputy Recruits
and the cadre of Recruit Deputy Instructors assigned to the VSO Training Academy.
V. PROCEDURE
A. GENERAL

1. The VSO Training Academy provides the Recruit Deputy with the necessary professional training
required for the attainment of the overall mission of the VSO. The Sheriff is authorized by Fla. Stat.
§ 943.13 to provide for the training of personnel, and the VSO Training Academy trains Deputy
Recruits pursuant to the credentialing standards of FDLE and CJSTC, established by Fla. Stat. §
943.085.
B. VSO TRAINING ACADEMY GOALS AND RESPONSIBILITIES
1. MISSION STATEMENT
a. The goal of the VSO Training Academy is to recruit, screen, process, and train the most
qualified Deputy Recruits. These Deputy Recruits shall be held to the highest standards of
personal and professional conduct while being trained with the most effective and efficient
methodologies of modern, community-based policing. These high standards and progressive
training methods are meant to provide the citizens of and visitors to Volusia County with the
highest level of professional law enforcement possible.
With these goals in mind, the VSO will provide its Deputy Recruits with the skills and
knowledge necessary to carry out State of Florida objectives in compliance with the Florida
Criminal Justice Standards and Training Commission, while embracing the VSO oath and
code of ethics.
2. Deputy Recruit training will prepare and equip future Sheriff’s Deputies according to their job
descriptions, with the foundation necessary to:
• Safeguard the sanctity of human life.
• Prevent and control conduct widely recognized as threatening to life and property.
• Aid individuals who are in danger of physical harm.
• Protect constitutional guarantees.
• Assist those who cannot care for themselves. This is all inclusive, but not limited to the
mentally ill, physically disabled, those individuals who are intoxicated, and those individuals
who are substance-addicted.
• Resolve conflict and identify problems that have the potential of becoming more serious,
whether it is between individuals, groups of individuals, or individuals and their government.
The Training Staff at the VSO Training Academy recognizes that these circumstances require
effective training methods in de-escalation.
• Promote a safe and secure community, as well as enhance quality of life issues for all citizens
of Volusia County.
• Understand, be guided by, and ultimately be equipped to fulfill the tenets of the Volusia
Sheriff’s Office mission, vision, and values statements.
• Enforce appropriate state laws, and city and county ordinances.
C. ORGANIZATION AND STAFFING
1. TRAINING SECTION COMMANDER
The VSO Training Academy shall be under the command of the Training Section, and the Training
Commander. The Training Commander reports to the Support Operations Division Chief and is
responsible for commanding, oversight of planning, developing, and implementation of all Deputy
Recruit training for the Academy and its personnel. The Training Commander shall review
curricula, instructors, facilities, and equipment on a continuing basis to ensure the quality of all
training being conducted. The Training Commander is responsible for the development of lesson
plans and classes taught at the VSO Training Academy.
The Training Commander shall be responsible for maintaining accurate records for each Deputy
Recruit training class conducted at the Academy. The Training Commander is responsible for all
of the duties as outlined in the position description and is responsible for all other duties assigned
by the Sheriff, Chief Deputy, or Support Operations Division Chief.
2. ASSISTANT TRAINING SECTION COMMANDER

The Assistant Training Commander is assigned to the VSO Training Section and shall be
responsible to the Training Commander for the planning, development, and implementation of all
Deputy Recruit training and its personnel. The Assistant Training Commander is responsible for
class files, attendance records, and the development of curricula and instructional techniques. The
Assistant Training Commander is responsible for all the duties outlined in the position description.
3. CLASS COORDINATOR (SERGEANT)
The responsibility of the overall operation of the Academy, including student welfare, is vested in
the Training Commander, or designee. However, on a day-to-day basis, the Class Coordinator is
responsible as the first-line supervisor to address any student welfare issues or concerns that may
arise. It shall also be the responsibility of the Class Coordinator to coordinate instructors,
resources, training materials, and FDLE-approved or sanctioned training areas for the
implementation of VSO Training Academy training. For those periods of instruction requiring the
acquisition of outside (non-VSO) instructors, the Class Coordinator shall coordinate with those
personnel in order to facilitate the outside instructors’ seamless administration of their period(s) of
instruction. The Class Coordinator shall also be the primary contact for Deputy Recruits’ concerns
regarding discipline or training deficiencies.
4. DEPUTY RECRUIT INSTRUCTOR
Deputy Recruit Instructors are assigned to the VSO Training Academy and shall primarily be
responsible for the coordination and implementation of training conducted at the VSO Training
Academy. Deputy Recruit Instructors shall assist and be responsible to the Training Commander,
via the Class Coordinator, in the attainment of the goals and objectives in the training mission.
Deputy Recruit Instructors shall be responsible for developing and maintaining lesson plans of all
classes taught at the Academy. Deputy Recruit Instructors are responsible for all the duties
outlined in the position description.
D. ADMINISTRATIVE PROCEDURES
1. The following functions shall be performed by the VSO Training Section to provide training
functions for the VSO Training Academy.
• Research, develop, evaluate, and coordinate the administration of the FDLE-mandated basic
law enforcement curriculum for newly hired Deputy Recruits attending the VSO Academy.
• Compile and maintain all information and documentation for Deputy Recruits in accordance
with Chapter 11B-21 of the CJSTC Rules, including student (Deputy Recruit) folders that may
be summoned for inspection at any time by FDLE. This shall include monitoring and
documenting the attendance of Deputy Recruits required to attend or complete the VSO
Academy.
• Establish policies and procedures for the administration of the VSO Training Academy.
• Develop, prepare, and evaluate a Deputy Recruit Procedural Manual, to be issued to Deputy
Recruits at the commencement of their Academy, containing rules, guidelines, and
procedures for the overall conduct of the VSO Training Academy.
• Maintain an adequate library at the VSO Training Academy. The library shall consist of
training manuals, supervisory and managerial texts, etc.
E. OPERATING PROCEDURES
1. Any Deputy Recruit attending the VSO Training Academy, or any VSO Deputy who is at the VSO
Training Academy shall observe and abide by the general policies governing the use of the Deputy
Stephen Saboda Training Center, including general order GO-033-08 Classroom Conduct and
general order GO-026-02 Standards of Conduct. Deputy Recruits shall also pay specific attention
to the rules and guidelines outlined in the Deputy Recruit Procedural Manual.
a. Proper conduct, courtesy, and respect for all personnel is required at all times.
b. All concerns regarding day-to-day operations of the VSO Training Academy or concerns
regarding any Deputy Recruit shall immediately be forwarded to the VSO Training Academy
Class Coordinator.
F. VSO TRAINING ACADEMY FACILITIES
1. The following facilities shall be made available for the VSO Training Academy:

• Dedicated classroom space is consistent with the curriculum being taught. There will one
classroom specifically designated the Academy Classroom, where all other activities or
periods of instruction shall cease while an Academy class is in session.
• Adequate Office space is provided for instructors, administrators, and office assistants.
• The fitness center at the Deputy Stephen Saboda Training Center, the obstacle course, and
other physical training equipment on property shall serve as the VSO Training Academy’s
physical training facilities and capabilities.
• Deputy Recruits shall have access to resources to aid in their study and knowledge
procurement, in addition to physical study materials. These materials shall be kept and
maintained by the Class Coordinator and their staff.
• The VSO Training Academy shall use the live fire ranges at the Deputy Stephen Saboda
Training Center as their primary live fire ranges in accordance with FDLE’s requirements for
such venues.
• The VSO Training Academy shall use the emergency vehicle operator’s track (commonly
referred to as the VSO EVOC Track) as their primary driver-training track in accordance with
FDLE’s requirements for such a venue.

• 33.2.1
• 33.2.2
VII. REFERENCES
• Criminal Justice Standards and Training Commission, Certification of Criminal Justice Training
Schools, Rule 11B-21
• Deputy Recruit Procedural Manual

OFFICE

GO-034-01 01/05/2021 05/14/2021
Title
PROMOTIONAL PROCESS
I. PURPOSE
The purpose of this general order is to establish guidelines for the administration of examination devices
used in the promotional process of personnel within the Volusia Sheriff's Office (VSO). This may include, but
is not limited to, written examinations, oral interviews, or assessment centers.
II. DISCUSSION
The promotional process is subject to statistical documentation to ensure validity, reliability, and to minimize
adverse impact. The measurement instruments selected for use in evaluating promotional potential will relate
specifically to the duties and responsibilities of the class for which candidates are being examined.
III. POLICY
The VSO promotional process shall be based on general order regulations to provide a means to ensure:
• All elements of the promotional process shall be job related and nondiscriminatory. Tests shall be
based on, at a minimum, the Job Task Analysis/Job Description for that position.
• Employees are encouraged to continually develop new skills, expand knowledge of their work,
and assume greater responsibilities.
• Employees are to make known their qualifications for promotion to more difficult and responsible
positions, and compete in all examinations for which they are qualified.
IV. PROCEDURE
A. GENERAL
1. The authority and responsibility for administering the VSO promotional process is placed directly
with the Human Resource Director, whose responsibilities will include, but not be limited to the
planning, organizing, staffing, directing, coordinating, reporting and budgeting of those areas
relevant to VSO personnel needs
2. All procedures used in the promotional process will be job-related and non-discriminatory
3. The Human Resource Director in conjunction with the Command Staff shall determine when
vacancies in positions above entry level in the classified service will be filled by qualified and
interested employees within the VSO, except when it is determined to be in the best interest of
VSO to fill the positions with candidates recruited externally.
4. The Sheriff or designee, through the HR Director, will maintain the primary responsibility for the
development of the measurement instruments that are used in determining the skills, knowledge
and abilities of the employees eligible for promotional positions by:
• Evaluating the promotional potential of candidates;

• Administering written tests, if any;
• Using assessment centers, if any;
• Conducting oral interviews, if any;
• Providing procedures for review and appeal of results for each promotional element by
candidates;
• Establishing procedures for reapplication, if any;
• Determining promotional eligibility for vacancies where lateral entry is permitted, if any; and
• Security of promotional materials
5. The Sheriff or designee retains final responsibility for the promotions of employees.
6. The promotional process as a whole and its individual components and procedures are subject to
statistical proof and documentation and must satisfy professional, legal, and administrative
requirements designed to ensure that job relatedness has been achieved in selecting employees
for promotion.
7. Examinations may be assembled or unassembled, will be practical in nature and will be
constructed to reveal the capacity of the applicant for the particular class for which they are
competing, their general background and related skills, knowledge and abilities as well as any
character or personal traits which are job-related.
8. Promotional examinations will be open to any employee who meets the qualification requirements
for the class for which the examination is being given.
9. The Human Resource Director or designee will be responsible to review and analyze the
promotional process, which is subject to statistical documentation to ensure validity, reliability, and
to minimize adverse impact. The measurement instruments selected for use in evaluating
promotional potential will relate specifically to the duties and responsibilities of the class for which
candidates are being examined.
10. Information on written tests are maintained in the Human Resource Section.
11. All promotional materials will be kept secured in either electronic format with password protection
or, if in hardcopy format, in locked file cabinets within the Human Resources section with access
available only to authorized Human Resources section members or other agency members as
specifically authorized by the Sheriff.
12. PROMOTIONAL PROCESS FOR THE RANK OF SERGEANT
a. The promotional process for the rank of sergeant shall be in accordance with the collective
bargaining agreement.
B. PROMOTIONAL ANNOUNCEMENTS
1. Promotional announcements publicizing the holding of examinations and the creation of eligibility
lists to fill current or future vacancies shall be emailed to all VSO personnel to ensure the widest
possible exposure. Each announcement will specify an Equal Opportunity Employer.
2. Announcement: A job/promotional announcement shall be posted for a minimum of two weeks or
other filing deadline that may be deemed appropriate.
3. Job descriptions located in general order GO-021-01 Classification and Delineation of Duties list
qualifications which are included in the promotional process announcements for sworn and civilian
positions and specify the following:
• The class title, salary range, duties, responsibilities, requisite skills, educational levels, and
minimum qualification requirements for eligibility or for admission to successive portions of
the examination, if required;
• ADA minimum standards;
• How to apply for a position;
• The closing date for receipt of the application, if any;
• The date, time, and place of written, performance, or oral examinations, if required;

• Description of process used for selection;
• Other pertinent information.
C. APPLICATION
1. Applications - Candidates must complete a VSO application via the applicant tracking system for
the position and submit on or before the closing date.
2. Candidates who meet the minimum qualifications for the position and who submit their Application
by the closing date listed in the promotional announcement will be notified in writing of the
elements of the promotional process to include:
• Date, time, and location of each element of the promotional process;
• A brief description of the promotional process elements and measurement instruments to be
used, including cut off scores and rating scales, if applicable; and
• A bibliography of resource materials, if applicable.
3. Candidates may withdraw from the promotional process at any time after the initial application
without prejudice.
D. EXAMINATION AND TESTING
1. The determination of appropriate written, performance or other tests; the method of evaluating
experience, education and training; and of weights to be assigned to various parts of the
examination have been established through various trained subject matter experts within the VSO.
2. The examination will represent a proper balance between the specialized knowledge of position
requirements possessed by VSO personnel and the specialized knowledge of regulatory
requirements and testing methods.
3. VSO will have an examination plan prepared describing specific qualification requirements and
alternatives and skills, knowledge, and abilities to be measured by each examination device
selected; the importance of weighing each part of the examination process; and the method to be
used in evaluating each applicant against the others.
4. The Sheriff or designee, through the HR Director, will actively participate in the design and
implementation of the examination plan.
5. If there is more than one (1) device used in an examination, a minimum performance or cut-off
score may be established for each device.
6. Applicants may be required to attain at least the minimum performance or cut-off score on each
device to receive a passing grade or to be rated on the remaining devices of the examination, a
passing score is 70% or more.
7. In the event that more than one (1) device is used in an examination, a weighing process will be
applied to appropriately allocate importance of all the various devices.
8. The Human Resource Director ensures that all elements of the promotional process are
administered, scored, evaluated, and interpreted in a uniform manner within the classification.
9. The conduct of the examination(s) as well as the operational elements of the promotional process
are clearly set forth and carried out identically for all candidates.
10. Eligibility lists will contain the name of those persons who have successfully qualified in the
examinations ranked in descending order according to final earned score plus veteran's
preference points, if applicable, or in accordance with the adjective rating system, a passing score
is 70% or above.
E. DETERMINATION OF ELIGIBILITY LISTS FOR SWORN LAW ENFORCEMENT
1. Candidates who successfully complete all phases of the promotional process shall be placed on
an eligibility list based on a passing score of 70% or above
2. The eligibility list shall be valid for a period not to exceed 12 months.
3. The Human Resource Director may extend an eligible list in six-month increments when they deem
it to be in the interest of VSO.

4. No list will be extended to a time more than two (2) years from the date of the original establishment
of that list.
5. Promotional vacancies in the classified service to be filled will have a requisition sent to the Human
Resource Director for a list of those eligible for promotion.
6. Upon receipt of the requisition, the Human Resource Director will certify the proper number of
names from the appropriate eligible list(s) or authorize other appointments as may be deemed
necessary and proper.
7. The Human Resource Director determines that all qualifications for promotional positions meet the
requirement of being job related.
8. ADA minimum standards are established for all positions.
9. The Sheriff, or designee, through the HR Director, will provide all needed information to support
the professional and legal requirements of job relatedness with regard to any service that may be
requested as an additional device to the promotional process.
10. Human Resources utilizes personnel officers that meet the necessary qualifications and are
thoroughly trained in the content and use of the promotional procedures.
11. The Sheriff, through the Human Resources Section, will provide additional logistical support to the
promotional process with those individuals that are qualified and trained in the content and use of
the promotional procedures.
12. The Sheriff may fill vacancies from any name which appears on the eligibility lists in accordance
with the rule of five.
13. Candidates who did not successfully complete the promotional process may re-apply during the
next scheduled process without prejudice. Candidates will be required to submit a new application
to participate in the promotional process.
F. SECURITY OF FILES
1. The Human Resources Section shall ensure that promotional materials are stored in a secure area
when not in use. These measures will include securing documents in locked file cabinets, securing
documents in locked or limited access rooms, or securing documents in a password protected
computer environment.
2. Promotional process materials are disposed of in a manner that prevents disclosure of information.
This destruction will be in accordance with the rules of the Florida Bureau of Archives and Records
Management.
G. APPOINTMENT TO POSITION
1. The Sheriff has the sole authority to appoint employees to vacant positions.
2. Employees appointed to promotional positions are placed on probation in that position for a period
of one year and shall be given performance evaluations as stipulated in the General Order GO-
035-01 Employee Performance Evaluations.
a. The Training and Human Resource section ensures skill development training (including
career development training) is provided to all newly promoted employees at the expense of
the agency.
b. Sergeants, Lieutenants, and civilian Supervisors will be given on-the-job instruction
appropriate to their new position. This training is provided by their immediate supervisor.
3. Should an employee fail to perform satisfactorily during the promotional probationary period, that
employee may be subject to an extension of probation or demoted with a corresponding salary
reduction.
H. CIVILIAN PROMOTIONAL PROCESS
1. Vacancies in positions above the entry level in the classified service shall be filled as far as
practical by qualified and interested employees within VSO, except when it is determined to be in
the best interest of the VSO to fill the position with candidates recruited from outside the VSO.
2. The eligibility list shall be valid for a period not to exceed 12 months. However, the Human
Resources Section Director may extend an eligible list in six-month increments when they deem

it to be in the interest of VSO. No list will be extended to a time more than two (2) years from the
date of the original establishment of that list.
3. An employee may be eligible to be promoted if they meet the qualifications for a position in a
classification in a higher pay range and further qualifies as follows:
a. EMPLOYEES ON PROMOTIONAL ELIGIBLE LIST
(1) If a departmental promotional eligible list exists, the employee may be promoted if their
score is among the five highest on the list taking precedence.
b. REALLOCATION OF EMPLOYEES WITH STATUS
(1) In the absence of a departmental eligible list, an employee with status whose position
is reallocated to a classification with a higher pay range may be promoted with status
in the higher level classification, if the reallocation to a higher level is in a trainee class
series.
4. There are no time-in-grade or time-in-rank requirement to be placed on the eligible list for civilian
promotional positions. However, when the promotional position is only posted internally and not
externally as an open competitive position, the employee must not be on probationary status to be
placed on the eligible list.
5. Employees are encouraged to apply for and test for, if applicable, higher positions and to have
themselves placed on appropriate eligibility list(s). Supervisors are encouraged to counsel
employees in this process. Employees who do not participate in this process could miss
promotional opportunities.
6. In the event there is not a current eligibility list, an announcement shall be posted in accordance
with this general order.
7. When an eligibility list is utilized, whether it was pre-existing or established through an
announcement of a vacancy, a review of the applications and an interview process shall be utilized
to select the new employee.
8. INTERVIEW GUIDELINES
a. All qualified candidates will participate in a structured interview.
b. All candidates must be asked the same structured questions.
c. The interview questions need to be reviewed by the Human Resources Section prior to the
interviews being conducted.
d. The answers to the interview questions will be rated from 0 to 5 as follows:
0 – No Knowledge/Experience: Fails to answer the question or gives an answer that is
completely wrong.
1 – Minimum Knowledge/Experience: Has difficulty communicating a clear and concise
answer.
2 – Below Average Response: Understands the question, but doesn’t answer it directly.
3 – Average Response: Basic knowledge of questions asked. Unable to give complete
statement but articulates a basic understanding. Names & describes at least one strategy,
technique, skill, etc. and how it applies.
4 – Above Average Response: Very knowledgeable of question asked. Describes
techniques and names them or explains how the techniques apply to this job.
5 – Fully Knowledgeable: Completely knowledgeable and answers the question, naming &
describing multiple appropriate strategies, techniques, skills, etc., and explaining how they
apply to what the candidate is doing currently or will be doing if selected for the position.
e. The candidate’s interview score is the total score of their answers to the interview questions.
f. Candidates are able to review their interview packets and scores.
g. Candidates will have ten (10) days to contact Human Resources Section to schedule a review
from the time they are notified of their score.

• An applicant who believes their interview/oral board was incorrectly rated may present
their challenge in writing to the HR Director. The HR Director will review the challenge
and notify the applicant of their determination.
9. ADJECTIVE RATING SYSTEM
a. The adjective rating system when used will utilized the following terminology:
Best Qualified – Those candidates who exceed the minimum qualifications established of
the position.
Qualified – Those candidates who meet and in some areas exceed the minimum
qualifications as established.
Minimally Qualified – Those candidates who meet or minimally meet the established
qualifications.
• 33.8.2
• 33.8.4
• 34.1.1
• 34.1.2
• 34.1.3
• 34.1.4
• 34.1.5
• 34.1.6
VI. REFERENCE

OFFICE

GO-035-01 01/05/2021 None
Title
EMPLOYEE PERFORMANCE EVALUATIONS
I. PURPOSE
The purpose of this general order is to establish uniform guidelines for performance evaluations for all
employees of Volusia Sheriff’s Office (VSO).
II. DISCUSSION
A performance evaluation is the measurement of the employee's on-the-job performance of assigned duties
by the employee's supervisor. Employee performance evaluations are an integral element of VSO employee
training and development programs. As a training tool, performance evaluations should provide the employee
a clear understanding of what skills and abilities they must master to effectively perform their duties, as well
as, identify areas of excellence or areas for improvement. The performance evaluation process is more than
just the formal annual conference. It should be a continuous ongoing process of communication, consulting,
and feedback between supervisor and employee.
This general order deals with the principles of performance evaluations and the manner in which they should
be carried out.
III. POLICY
It shall be the policy of VSO to maintain and administer a fair and equitable performance evaluation program
for all employees. These guidelines will apply to all employees of the VSO. The probationary period for
original entrance appointments and promotional appointments made on or after January 5, 2021, shall be
twelve months in duration. If a position requires completion of a certification or training program in order to
hold the position, the probationary period shall be extended for as long as the certification or training program
runs and thereafter for an additional six months after receipt of the certification or completion of the training
program.
IV. PROCEDURE
A. GENERAL
1. The VSO utilizes an annual evaluation system. This system is mandated for use by all VSO
employees.
2. The VSO evaluation form shall be utilized in achieving the annual performance evaluation for all
employees.
3. The purposes of the evaluations are to:
• Standardize the nature of the personnel decision-making process;
• Assure the public that VSO personnel are qualified to carry out their assigned duties;
• Provide personnel with necessary behavior modification information to:

• Ensure the VSO established standards of conduct, ethics, and vision are being met;
• Provide individual employees with the tools, training, motivation and job experience
required for a rewarding career.
B. GOALS OF THE PROGRAM
1. The goals of the program are to provide, at a minimum, the following:
• Fair and impartial personnel decisions;
• Means for measuring and improving employee performance;
• Medium for personnel consulting and feedback;
• Facilitating proper decisions regarding probationary employees;
• Objective and fair means for measurement and recognition of individual performance in
accordance with prescribed guidelines;
• Means for identifying training needs for individual employees.
2. The performance evaluation system is designed to add uniformity and objectivity to the review
process and assist in the development and motivation of its members.
C. EVALUATION PROCESS
1. Training and evaluating employees are significant functions of all supervisory positions. To be
effective, the supervisor/evaluator must be perceived by employees as fair, reasonable, and
unbiased. In turn, the performance evaluation system must be trusted and viewed as equitable,
job-related, and useful.
2. A supervisor’s job is to provide feedback or coaching to the employee that focuses on specifics
designed to improve performance. Evaluations should be developed through observations of
behavior, rather than opinions about the person. The Employee Annual Performance Evaluation
Guidelines is used as a guide to help determine the appropriate rating for each category on the
employee evaluation.
3. The initial probationary period is an extension of the hiring process. Evaluators should look for
trends in behavior that may be indicators of future problems.
4. Evaluations should reflect an employee’s overall work performance during an evaluation period,
not just the most recent or the most significant events. To simplify the evaluation process,
supervisors are urged to perform regular progress reviews throughout the evaluation year. The
interim progress reviews maintain the lines of communication between supervisor and employee
and provide an opportunity to discuss developing and current performance skills, job duties, clarify
goals and expectations, and provide documentation for use in the annual evaluation. The
Employee Performance Tracking Chart (VSO Form # 081417.004) shall be utilized to document
progress reviews.
5. EMPLOYEE UNDERSTANDING – NEW EMPLOYEES
a. The performance evaluation process shall be reviewed and discussed with new employees
during their first week of service in a performance planning meeting with their respective
supervisor (rater/evaluator). At that time, the supervisor shall review the job specifications,
identify the skills and abilities the employee is expected to accomplish during the probationary
period, explain the rating categories, and develop goals and objectives and an action plan to
achieve anticipated rating and goals.
b. Supervisors are encouraged to schedule regular informal meetings with the employee
throughout the probationary period to discuss their progress, strengths, weaknesses, etc.
Notes taken during these meetings will be helpful when the time arrives to complete the
performance evaluation form. Supervisors shall keep management informed of a new
employee’s progress. The Division Chief shall be notified, if serious patterns emerge involving
behavior, aptitude, or competence.
6. EMPLOYEE UNDERSTANDING
a. PERFORMANCE EXPECTATIONS – At the beginning of each new rating period, each
employee shall be consulted concerning the specific duties and tasks of the position
occupied.

7. STEPS IN THE EVALUATION PROCESS
a. The process is separated into three well-defined steps:
(1) COMPLETION OF THE PERFORMANCE EVALUATION FORM – Supervisors shall
keep records of the employee’s significant incidents on the job as they relate to various
performance requirements (specific observations and dates of behavior). Documenting
such incidents on the Employee Performance Tracking Chart will enable the supervisor
to provide specific examples of unsatisfactory or outstanding performance and will
assist in providing an accurate rating for the overall evaluation period.
(2) REVIEW – The rater’s supervisor will be the evaluation’s endorser and may make
appropriate comments relative to the performance evaluation, and the overall
performance rating. The Chief Deputy, or designated Division Chief, shall also review
and sign each evaluation.
(3) SUPERVISOR-EMPLOYEE CONFERENCE – At the conclusion of the rating period,
each employee shall be consulted by their supervisor (rater) in the following areas:
• Results of the performance evaluation just completed;
• Level of performance which will be expected of the employee for the new reporting
period;
• Specific rating criteria that will be used to evaluate the employee for the new
reporting period;
• Identification of goals and objectives for the next evaluation period;
• Review of general order GO-022-10 Workplace Harassment and Discrimination
and completion of the Workplace Harassment and Discrimination Policy Review
Form (VSO Form # 082709.001). The form shall be signed and dated by both the
employee and the supervisor;
• Career counseling relative to such topics as advancement, specialization, or
training appropriate for the employee’s position. The Career Counseling Checklist
(VSO Form # 082897.001) shall be utilized to document the consulting.
(4) During the supervisor-employee conference, the supervisor must be prepared to:
• Clearly explain the criteria and job factors on which the evaluation was made;
• Discuss and explain the ratings selected on the performance evaluation form;
• Discuss and address any questions concerning workplace harassment and
discrimination.
(5) The supervisor shall conduct the interview in a constructive manner and utilize the
interview as a training device.
(6) At the end of the interview, an employee requiring performance improvement shall be
asked to recap their understanding of what was agreed upon and what is expected of
them in the future.
(7) After discussing the performance evaluation, the employee shall sign the evaluation
form confirming that it was explained to them. Signing the form does not indicate that
the employee agrees or accepts the rating assigned by the supervisor. In the event an
employee does do not agree with the rating, the employee may document a rebuttal
that will be attached to the performance evaluation.
(8) The employee will be provided with a copy of the performance evaluation upon request.
D. MEASUREMENT DEFINITIONS
1. There are two ratings within the performance evaluation system, unsatisfactory and satisfactory.
After each category has been rated a total rating shall be determined by the “majority” of ratings
received as satisfactory or unsatisfactory. This overall rating shall be entered at the top of the
performance evaluation.
• Satisfactory – Performs assigned duties in a professional and acceptable manner as
demonstrated in the application of knowledge, skills, and abilities (KSAs) noted in the
position’s job description. “Outstanding” work is achieved when the employee performs at a
level that demonstrates exceptional understanding, or mastery of the performance category

throughout the entire rating period. Recognition for outstanding performance requires a
written explanation.
• Unsatisfactory – Performs assigned duties in a substandard manner as demonstrated in the
application of KSAs noted in the position’s job description. Performance at this level requires
improvement, if acceptable results are to be achieved. Unsatisfactory ratings require a written
explanation.
2. The supervisor shall select the rating which best describes the employee’s on-going performance
relative to each performance characteristic throughout the rating period.
E. SUPERVISOR/RATER RESPONSIBILITIES
1. The supervisor’s/rater’s responsibilities are complex and require training utilizing the Volusia
Sheriff’s Office Employee Annual Performance Evaluation Guidelines prior to evaluating
employees. However, the basic responsibilities of the rater include, but are not limited to:
• Being systematic and thorough in recording accurate data relating to their observations of
employees throughout the rating period;
• Preparing the evaluation forms;
• Conducting a supervisor-employee conference;
• Distinguishing facts from feelings;
• Weighing the performance of their subordinates against a consistent standard;
• Basing their ratings on objective data, without allowing subjective emotions, individual likes
or dislikes, or biases to influence them;
• Taking care to avoid committing the error of rating on the basis of vague or general
impressions;
• Avoiding the error of leniency or overrating. The effects force ratings so drastically high that
they become useless as a management tool.
• Avoiding the error of recency in which the evaluation is based upon the employee’s most
recent significant action rather than on performance throughout the entire rating period;
• Being cautious to rate each category independently of the others. Raters must not allow an
employee’s good or bad performance in one category to influence a separate category.
F. TRAINING
1. Training of the rater is the most important requirement in the administration of the VSO employee
performance evaluation system. All supervisors responsible for rating subordinates shall receive
documented training in proper evaluation techniques and will include, at a minimum:
• The vital role and responsibilities of the supervisor in providing employee guidance, feedback,
direction, and motivation in carrying out the mission and vision of the VSO in service to the
community;
• Overview and application of the Volusia Sheriff’s Office Employee Annual Performance
Evaluation Guidelines;
• All forms used in administering the rating process;
• Common rating errors;
• How to proceed with the actual rating;
• The evaluation interview;
• Review of the forms;
• Establishing accurate expectations for the following evaluation period.
G. FREQUENCY OF PERFORMANCE EVALUATIONS

1. Probationary employees shall receive documented performance evaluations at least monthly for
the duration of their probation. All full time non-probationary employees shall receive documented
performance evaluations annually.
2. The annual performance evaluation is a summary of the employee’s work over the previous twelve
months; supervisors shall utilize the Employee Performance Tracking Chart (VSO Form #
081417.004) as needed throughout the evaluation year to assist in conducting a comprehensive
and accurate annual evaluation.
3. ANNUAL
a. Annual performance evaluations are scheduled based on the employee’s anniversary date,
which is their initial hire date or date of their last promotion.
b. Annual performance evaluations must be completed and returned to the Human Resources
Section no later than thirty days after the employee’s anniversary date.
4. END OF PROBATION
a. End of Probation evaluations must be completed and returned to the Human Resources
Section no later than thirty calendar days after the end of probation.
b. Rejections of probation or requests for extensions of probation must be coordinated with the
Human Resources Section at the first available opportunity, but no later than thirty calendar
days prior to the end of probation.
5. PROBATIONARY EMPLOYEES
a. A written performance evaluation shall be completed at least monthly on all probationary
employees and is due by the seventh day following the end of the monthly rating period. If an
employee’s probation is extended for any reason, evaluations shall be required monthly, or
more often as determined by the employee’s Division Chief.
b. Interim evaluations are any evaluations done on a basis more frequent than monthly. They
include, but are not limited to, evaluations of extended probationary employees but may be
used as needed, such as new work assignments that require additional training. For
promotions, refer to general order GO-034-01 Promotional Process.
6. UNSATISFACTORY PERFORMANCE
a. Whenever an employee’s performance is unsatisfactory, the employee shall be advised in
writing and given timely opportunity to improve performance prior to formal evaluation.
Depending on the nature or level of unsatisfactory performance, the Employee Performance
Notice (EPN) or the Employee Performance Tracking Chart may be used to document notice
and define corrective actions needed to improve performance.
H. EMPLOYEE ANNUAL PERFORMANCE EVALUATION GUIDELINES
1. A copy of the Volusia Sheriff’s Office Employee Annual Performance Evaluation Guidelines and
all referenced forms shall be maintained on the VSO intranet.
I. FORMS
1. There are six evaluation forms utilized by the VSO:
• Employee Performance Evaluation or Supervisor Performance Evaluation;
• Performance Evaluation Continuation Form;
• Employee Performance Tracking Chart;
• Employee Performance Evaluation – Issued Equipment/DL Check/Address
Verification/Emergency Contact Form
• Career Counseling Checklist;
• Workplace Harassment and Discrimination Policy Review.
2. The VSO utilizes the above forms for all annual, interim, probationary, and end of probation
evaluations.
J. EMPLOYEE PERFORMANCE EVALUATION FORM

1. This evaluation form is designed to provide ease of use and consistency in rating employee
performance. Listed below are instructions for completing the personnel evaluation form:
• EMPLOYEE AMERICAN DATA GROUP (ADG) ID – Enter the assigned ADG employee ID
not the 4-digit VSO DID.
• EMPLOYEE NAME – State the employee's name in this box. Following their name, state
their position. Name will be placed in following order: LAST, FIRST, MIDDLE INITIAL.
Examples of positions are: DEP., SGT., OA III, AA II, etc.
• JOB TITLE – State the employee’s job title in this box.
• DIVISION/COMPONENT – Enter Division (if applicable) and primary component, Examples:
LEOD/D-2,SOD/Communications, and Internal Affairs.
• TYPE OF EVALUATION – Place an X in the box for the type of evaluation: END OF
PROBATION, ANNUAL, or OTHER. Quarterly probation evaluations and interim evaluations
are categorized as OTHER.
• EVALUATION PERIOD – State the dates that the evaluation covers. The performance
evaluation shall be based only on the performance during the rating period. Performance prior
to or after the evaluation shall be excluded in the employee rating for the period they are
being rated.
2. PERFORMANCE CATEGORY AND RATING
a. There are five rating categories for non-supervisors and an additional five categories (total of
ten) for supervisors.
b. Ratings are either unsatisfactory or satisfactory. To reflect unsatisfactory or satisfactory
performance at a level of “outstanding” over the rating period, the rater shall provide written
justification in the space provided illustrating the outstanding.
c. The overall rating is determined by the majority of the ratings received as satisfactory or
unsatisfactory. This rating shall be entered on the first page of the performance evaluation at
the top right.
3. RATING BY IMMEDIATE SUPERVISOR
a. RATER – Date, signature, DID, and supervisory rank/working title of person evaluating
performance.
b. Only the supervisor who was in direct command of the employee during the rating period
shall evaluate an employee. This responsibility shall not be delegated. “Supervisor” is defined
as the person who has disciplinary, training, and leave approval authority over a subordinate
position.
c. Supervisor comments are required for unsatisfactory ratings on both the employee
performance evaluation and the supervisor performance evaluation forms.
4. SUPERVISOR REVIEW (endorser)
a. ENDORSER – Date and signature of the rater’s supervisor indicating a review of the
evaluation was performed. Any required comments may be documented on the continuation
form.
b. The rater's supervisor (endorser) shall review all probationary and annual evaluations for
consistency, appropriateness, and validity. This review shall be conducted to ensure fairness
and objectivity. The rater should be able to validate their ratings.
c. EMPLOYEE – Date, signature, and VSO DID of employee. Employee’s signature certifies
that the evaluation has been explained, and they received a copy of the evaluation. Signing
the evaluation does not mean that they agree with the rating.
d. DIVISION HEAD SIGNATURE – Date and signature of the Division Chief indicating a review
of the evaluation.
K. SUPERVISORS EVALUATED
1. Supervisors shall be evaluated on ten performance categories. In addition, using the Performance
Evaluation Continuation Form (VSO Form # 081417-003), the supervisor’s rater shall also

evaluate supervisors regarding the fairness and impartiality of ratings given to their subordinates,
their participation in consulting rated employees, and their ability to carry out the “rater's role” in
the performance evaluation system.
L. USE OF EVALUATIONS
1. Performance evaluations shall be used for the following purposes:
• To determine suitability for reassignment;
• To identify training needs;
• To assist the employee with career development needs;
• To facilitate proper decisions regarding probationary employees;
• Promotional consideration;
• To determine the employee's effectiveness and suitability for the assignment;
2. Supervisors may use the evaluation form to:
• Relate the employee's work to specific standards or job requirements;
• Apprise the employee of their performance and identify improvement opportunities;
• Evaluate the employee's work behavior by considering all the appropriate factors and relating
them to VSO goals and objectives;
• Provide the employee a formal opportunity to discuss their performance, achievements and
difficulties, and goals and aspirations;
• Discuss and identify current and future training needs;
• Discuss and foster career development.
M. RETENTION OF EVALUATIONS
1. Annual evaluations shall be maintained permanently in the employee's personnel folder
maintained by the VSO Human Resources Section. Probationary evaluation forms and any
supporting performance tracking forms, shall be retained for a minimum of two years at the Division
level. If the employee is transferred to a new Division these evaluation forms shall also be
transferred.
2. Annual evaluation forms shall be documented and forwarded to the Sheriff or designee, via the
chain of command.
N. SYSTEM AUDIT
1. The Office of the Chief Deputy and the Human Resources Section shall conduct an annual
inspection of the performance evaluation system to determine how well the system functions and
changes which might be required. The objectives of the inspection shall be:
• To identify instances of extreme ratings and the reasons for them;
• To identify the number of contested appraisals and the reasons for them.
O. WRITTEN COMMENTS
1. Each employee shall be allowed to attach written comments to their evaluation form.
2. The employee wishing to attach comments shall note this intent on the evaluation form under their
signature. The employee shall have ten calendar days to submit an attachment to the completed
performance evaluation form.
P. EMPLOYEE'S COPY
1. Employees may be provided with a copy of each evaluation. After a review by the Chief Deputy or
designated Division Chief a completed copy of the annual evaluation shall be provided to the
employee upon their request. The employee shall make the request through the VSO Human
Resources Section.

V. REFERENCES
• Employee Annual Performance Evaluation Guidelines
• Performance Evaluation Form Instructions
• Career Counseling Checklist
• Employee Performance Evaluation
• Employee Performance Evaluation Continuation Form
• Employee Performance Evaluation Issued Equipment & D.L. Check
• Employee Performance Tracking Chart
• Supervisor Performance Evaluation
• Workplace Harassment and Discrimination Policy Review

OFFICE

GO-035-02 01/05/2021 None
Title
PERSONNEL EARLY WARNING SYSTEM
I. PURPOSE
The purpose of this general order is to establish a personnel early warning system (PEWS) that will identify
employees who may require agency intervention and offer those employees the opportunity to receive
assistance.
II. DISCUSSION
A comprehensive personnel early warning system (PEWS) offers the agency a way to analyze information
from various sources that will identify employees with a history of behavioral or conduct problems. With this
information, the agency will be in a position to offer remedial options or assistance before that behavior
escalates to the point of becoming a liability to the agency or detrimental to the safety of the public and
agency employees. Such assistance may include, but is not limited to, counseling, referral to the Employee
Assistance Program (EAP), training, or retraining.
III. POLICY
It shall be the policy of the Volusia Sheriff's Office (VSO) to review and evaluate all reports of misconduct by
agency personnel and, in accordance with Florida Statutes, offer said personnel remedial action or
assistance which will help them meet the agency’s values and mission statement.
IV. PROCEDURE
A. GENERAL
1. In addition to and in conjunction with the procedures, rules and regulations defined in general
orders GO-001-01 Use of Force Guidelines, GO-001-03 Use of Less-Lethal Weapons and
Devices, GO-026-01 Disciplinary Procedures, GO-026-02 Standards of Conduct, GO-052-01
Complaint Procedures, GO-035-01 Performance Evaluations, GO-022-01 Compensation and GO-
022-12 Drug Free Workplace, the VSO personnel early warning system shall include:
a. Provisions to initiate review based on current patterns of collected material
b. Reporting requirements of conduct and behavior
c. Documented annual evaluation
d. Role of first and second level supervision
e. Remedial action
f. Employee assistance
B. RESPONSIBILITY

1. First line supervisors have the inherent responsibility and opportunity to observe on a regular basis
any behavioral patterns that indicate that an employee may need remedial training, discipline, or
assistance to avoid the occurrence of more serious violations. First line supervisors shall be guided
by policies as established in the VSO general orders outlined above when addressing evaluations,
reports of misconduct, and discipline or remedial action.
2. If counseling, training, or other intervention does not effectively rectify a recognized problem, the
first line supervisor shall advise the next level of supervision of the situation, who, in turn, shall
review all action up to that point.
C. RECORDS
1. Internal Affairs is the VSO repository for all personnel documents that deal with supervisory
discipline, citizen complaints, accident reports, and internal investigations. general order GO-052-
01 Complaint Procedures sets forth the circumstances under which these documents are available
to supervisors. These records are a significant tool when evaluating an employee’s behavior
patterns. When considering disciplinary action, supervisors shall contact the Internal Affairs
supervisor to determine if an employee has been the subject of an investigation or has a history
of reprimands or disciplinary actions on file.
2. Supervisors shall maintain field files, which shall include, but not be limited to, copies of monthly
and annual evaluations, performance notices, and documentation of remedial training or
counseling. These files shall be forwarded to subsequent supervisors at time of transfer or
reassignment of personnel.
D. EVALUATIONS
1. Monthly inspections and monthly and annual evaluations are an integral part of first line
supervisor’s duties and responsibilities. Each evaluation presents the supervisor with the
opportunity to review observations made during the rating period, discuss concerns with
employees, and suggest remedial actions. When preparing evaluations, supervisors shall review
the field files.
2. Annual evaluations are reviewed by the first line supervisor’s commander, thereby presenting an
overview of any concerns to the next level of supervision for their respective consideration and
action.
3. Professional Compliance in conjunction with Internal Affairs shall conduct an annual evaluation of
the Personnel Early Warning System.
E. REMEDIAL ACTION
1. When a supervisor detects a pattern of behavioral problems, remedial action shall be considered.
Forms of remedial action, include but are not limited to:
a. Counseling by first or second level supervisors
b. Voluntary or mandatory referral to the Employee Assistance Program
c. In-house training or retraining
d. Training with an outside source
e. Disciplinary action
f. Critical stress debriefing
F. INITIATING A PEWS REVIEW
1. The Internal Affairs Unit shall maintain a computerized administrative management system
consisting of IAPro and Blue Team, to monitor the personnel early warning intervention system
regarding citizen complaints, internal complaints, supervisor discipline, and response-to-
resistance incidents.
2. The Internal Affairs Unit supervisor will review all PEWS intervention system alerts and determine
if further action should be taken. The basis for these alerts is a threshold-frequency range for each
criterion. Six (6) of any combination of the following incidents will initiate an alert:

INCIDENT TYPE FREQUENCY
CITIZEN COMPLAINTS 3 within 1-month period
SUPERVISORY DISCIPLINE 2 within 12-month period
INTERNAL COMPLAINTS 2 within 12-month period
RESPONSE TO RESISTANCE 3 within 12-month period
OVERALL INCIDENT THRESHOLD: 6
TOTAL OF 6 INCIDENTS IN ANY COMBINATION
3. REPORTS
a. The Internal Affairs Unit supervisor will submit a PEWS intervention report outlining incidents
requiring additional supervisory review to the appropriate Captain or Director for review and
assignment for follow-up or corrective action. Once assigned, the involved personnel’s
supervisor will review and complete the Intervention Report and notate how the matter was
resolved. The completed Intervention Report will be returned through the chain of command
to the Internal Affairs Unit for filing and recording purposes.
4. REVIEW
a. The Captain/Director and descending chain of command shall discuss the Intervention Report
with the involved personnel and review available intervention options. Options include, but
are not limited to:
(1) No further action required
(2) Policy and procedure review
(3) Remedial training
(4) Discipline
(5) Referral to the Employee Assistance Program (EAP)
(6) Any combination of above as determined in the review
5. Referrals to the EAP shall be coordinated through the VSO Human Resources Director.
6. Upon supervisory review and approval, the Captain/Director shall submit the completed PEW
Intervention Report to their Division Chief within five (5) working days of receipt, documenting a
summary of the review results or any intervention that may be initiated and completed.
7. The Division Chief shall ensure that all approved findings or interventions are entered into the
involved personnel’s annual performance evaluation.
8. Upon approval, the Chief Deputy shall forward the original completed Personnel Early Warning
Intervention Report and related documentation to the Internal Affairs Unit for entry into the IAPro’s
Personnel Early Warning Intervention reporting/alert system.
9. The Internal Affairs Unit shall maintain a Personnel Early Warning Intervention master index and
files for all completed Intervention Reports initiated.

OFFICE

GO-041-01 01/05/2021 None
Title
LAW ENFORCEMENT OPERATIONS ORGANIZATION AND ADMINISTRATION
I. PURPOSE
The purpose of this general order is to establish the organizational and administrative functions of the patrol
component of the Law Enforcement Operations Division (LEOD) of the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
The patrol component is the primary function of the Division. It is also the most visible component of the VSO
and is established within the Law Enforcement Operations Division. The Division shall establish standards,
assign responsibilities, and grant the authority necessary to ensure the accomplishment of patrol objectives
and the agency’s mission.
III. POLICY
It shall be the policy of the VSO to maintain a highly visible and effective patrol component which is responsive
to the needs of the community.
IV. PROCEDURE
A. FUNCTIONS OF PATROL
1. Proactive patrol is a major part of the Division’s patrol function.
2. Patrol functions include:
• Prevention of crimes and accidents
• Maintaining the public peace and order
• Discovering hazards and delinquency-causing situations
• Crime prevention activities
• Response to calls for service
• The investigation of crimes, offenses and conditions, including arresting offenders
• Traffic direction and control
• Regulation of certain businesses or activities, i.e., wrecker companies, escort services
• Providing emergency services
• Development and maintenance of satisfactory relationships with the public
• Reporting of relevant information to the appropriate components within the VSO and other
agencies

B. GOALS AND OBJECTIVES
1. The Law Enforcement Operations Division Chief shall submit annually to the Sheriff, via the chain
of command, a detailed program of proposed goals and objectives for the next fiscal year.
2. Input for these goals and objectives should be gathered utilizing employee advisory committees
and employee recommendations and suggestions from each divisional component.
3. After receipt and review by the Sheriff and Chief Deputy, the goals and objectives of all divisions
and the overall agency goals and objectives shall be compiled into a proper format and distributed
to agency personnel.
4. The Law Enforcement Operations Chief shall submit a report to the Sheriff detailing an evaluation
of the goals and objectives for the ending fiscal year.
5. Objectives for Patrol may include, but are not limited to:
• Reducing the overall crime rate by a certain percentage through effective preventive patrol,
aggressive investigative efforts, and proactive community involvement.
• Reducing personal injury and property damage due to vehicular accidents through assertive
proactive enforcement of traffic laws and addressing those enforcement activities (Number
of DUI details, Directed patrols) to accomplish it.
• Pursuing a policy of proactive, community based policing, by decentralizing operational
components with the Law Enforcement Operations Division, within a specified time period.
C. INTRA-AGENCY RELATIONS
1. Effective communications, coordination, and cooperation are key elements among all agency
functions and personnel. Methods utilized will include, but not be limited to the following:
• The Law Enforcement Operations Division Chief will hold staff meetings to include all District
Commanders. The Division Chief may require other pertinent individuals to attend as
appropriate
• The District Commanders shall hold staff meetings to include all Shift Supervisors assigned
to their District. The District Commander may require other pertinent individuals to attend as
may be appropriate.
• The supervisors shall utilize briefings to pass on pertinent information to subordinates.
• District Commanders are responsible to ensure that incident/investigative reports are
distributed to appropriate divisions or divisional components in a timely manner.
• A further exchange of information will be accomplished by formal patrol briefings, formal or
informal debriefings, memoranda, bulletins, bulletin boards, face-to-face field exchanges and
other means as may be deemed appropriate.
2. In addition to the above, the VSO leverages modern technologies to facilitate the exchange of
information. Examples are:
• Volusia County Crime Center (VC3) – VC3 gives all law enforcement officers in Volusia
County access to real-time intelligence and support from a team of analysts, detectives and
support staff. The center is tied into traffic cameras, security cameras, license-plate readers,
live Air One video, social media feeds and other instant sources of information throughout the
county. In addition to providing real-time support to law enforcement during in-progress calls,
VC3 analysts continually assist in active criminal cases with investigative leads that may help
identify or locate a suspect or support probable cause for an arrest.
• NC4 – A software system that facilitates information sharing that is used by VSO and other
agencies within Volusia County. Users have the ability to create blog entries and bulletins
that are then accessible to the other users of the system.
• Consolidated Crime Report – Web based software system where significant events may be
input, as well as shift rosters. The data is viewable by all users, including patrol,
investigations, and command staff.
D. TOUR OF DUTY

1. Each shift shall work a 12-hour tour of duty on a rotating cycle of 2/2/3 (as illustrated below). Duty
times shall be 0600-1800 hours and 1800-0600 hours. The shifts shall be paired ALPHA/BRAVO
and CHARLIE/DELTA. The paired shifts shall work the same duty days with one shift working
0600-1800 hours, followed by the other shift working 1800-0600 hours.
SAMPLE MONTHLY PATROL SCHEDULE
ALPHA 0600-1800 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
A99 Dep. J. Doe 9999 X X X X X X X X X X X X X X
BRAVO 1800-0600
B99 Dep. T. Smith 0000 X X X X X X X X X X X X X X
E. SHIFT ASSIGNMENT
1. The Sheriff or designee shall assign personnel to the Law Enforcement Operations Division. The
Division Chief will specify the particular district or section to which a Deputy is assigned.
2. In the case of assignment to a specialized unit or team, the assigning memorandum will so specify.
If assignment is to a patrol district, the District Commander will further assign Deputies to a
particular shift and zone.
3. Assignment to a particular Shift or Zone will be made with the goal of providing the most effective
coverage.
4. ASSIGNMENT DISPUTES
a. In the event of assignment disputes, the Deputy may request a review of the assignment
decisions via the chain of command.
5. ASSIGNMENT CRITERIA
a. In assigning Deputies to districts, shifts, and zones, the ultimate goal is to provide the
maximum services possible through the most efficient use of available personnel. In this
regard the following criteria will be considered:
• Needs of the agency. Personnel should be assigned so as to provide for the most
efficient distribution of resources to fulfill the mission of the VSO.
• Special talents, foreign language skills, special or unique skills, or knowledge
• The Deputy's familiarity with a particular area
• Compatibility with the other members of the shift or team
• Seniority by rank, or time employed by the VSO may be considered in assignment
selections
• Residence of the Deputy. Whenever possible, Deputies should be assigned to the
community in which they reside.
6. LENGTH OF ASSIGNMENT
a. Deputies will be assigned to a particular shift and zone for an indeterminate period of time.
b. A Deputy may remain so assigned until transferred at their own request, to meet the needs
of the agency, because of a promotion, or other legitimate reasons.
7. SHIFT ROTATION
a. At approximately four-month intervals, the paired shifts shall rotate the duty times on their
assigned duty days. The Law Enforcement Operations Division Chief shall designate the date
duty times will change.
8. DAYS OFF
a. Deputies assigned to Patrol Zones and their Shift Supervisor work a continuing cycle of two
consecutive duty days, followed by two consecutive non-duty days, followed by three
consecutive duty days and vice versa. (2/2/3).
b. The 2/2/3, 12 hour shift system allows for maximum coverage in accordance with workload
requirements and manpower availability.
c. Persons assigned to administrative duties, investigations, or to specialized units or teams will
work a schedule determined by the Division Chief.

9. SHIFT SUPERVISORS
a. Within each Patrol District, each shift shall have at least one Sergeant permanently assigned
as the Shift Supervisor. The Shift Supervisor shall work the same duty times as the assigned
patrol shift. The Shift Supervisor is directly responsible for the supervision of the Zone
Deputies within the District.
F. BRIEFING/ROLL CALL
1. Briefing may be conducted at the beginning of each tour of duty. In order to provide continuous
patrol coverage, the shift may be divided into two sections as designated by the Shift Supervisor.
One section may attend briefing on the first duty day. The other section would attend briefing on
the second duty day. On non-briefing days, Deputies will report to the dispatcher that they are "in
service", and will remain available to respond to calls for service anywhere within their Districts.
Deputies attending shift briefings shall be available to respond to urgent calls.
2. At a minimum, the briefing will:
• Provide Deputies with information regarding daily patrol activity, with particular attention given
to unusual situations and changes in the status of wanted persons, stolen vehicles, and major
investigations
• Notify Deputies of changes in schedules and assignments
• Provide instruction on new general orders or changes in procedures
• Provide training and instruction
• Evaluate Deputies' readiness to assume patrol
G. PRISONER TRANSPORT
1. Patrol Deputies are not normally assigned prisoner transport duties; however, when assigned to
transport arrested persons, Deputies are required to perform patrol and enforcement activities
which will not detract from their primary responsibilities, i.e., traffic enforcement, preventative
patrol, backup, and the arrest of violators.
2. RESERVE DEPUTIES
a. Reserve Deputy prisoner transport units shall follow the procedures and guidelines outlined
in general order GO-016-02 Reserve Deputy Program.
H. CONTINUOUS RESPONSE TO EMERGENCY CALLS FOR SERVICE
1. Response to emergency calls for service shall be continuously available.
2. Patrol Deputies are assigned to one of four separate patrol shifts, Alpha, Bravo, Charlie, or Delta.
Each shift is scheduled to work 12 hour shifts on a 2/2/3 schedule, which provides for 24 hour
coverage.
3. In the event there is not an in-service Deputy available to respond to an emergency call for service
Central Communications shall contact the Supervisor for the district the emergency call for service
is in.
4. The Supervisor shall either respond to the emergency call for service or advise the
Communications Section which Deputy to redirect from a non-emergency call or other activity to
the emergency call.
5. Central Communications shall dispatch the Deputy as advised by the Supervisor.
I. RESPONSE TO CALLS FOR SERVICE
1. Generally, a single unit will be dispatched to routine calls for service; however, certain calls may
require more than one Deputy to deal effectively and safely with the call.
2. Guidelines for determining which situations require response from more than one Deputy shall be
based on the actual or perceived presence of one or more of the following dangers:
• An actual or threatened assault upon a Deputy
• On-scene arrest for a felony or violent misdemeanor

• Resistance to arrest
• Use of force or threatened use of force
• Crime in progress
• Fleeing suspect
• Intrusion or robbery alarms
• Weapons related calls
• Calls involving known violent persons
• Domestic disturbances when both parties are on the scene
• Disturbance calls involving disorderly conduct, intoxication, fights, or large parties or groups
• A premise hazard or other known history
• Upon request of the responding officer or the Shift Supervisor
3. This in no way prevents Deputies from routinely providing backup or checking on the safety of
another Deputy or law enforcement officer .
J. FOOT PATROL
1. The VSO does not assign or deploy Deputies to foot patrol beats.
K. FIRST APPEARANCE HEARINGS
1. Patrol Deputies need not normally attend first appearance hearings for persons arrested. Deputies
will ensure the arrest affidavit provides sufficient facts and information, establishing probable
cause for the arrest.
L. INCIDENT REPORTS TAKEN BY PHONE
1. Certain minor incidents do not require on-scene investigation by a Deputy. Additionally, victims
sometimes leave the scene of an incident and will phone the VSO at a later time and from a
different location.
2. Examples of incidents which may be handled by telephone, mail, Internet or other alternative
manner include:
• Lost property
• Car-breaks where due to time frames or evidence destruction, response would be ineffectual
• Civil complaints
• Petty thefts where there is no evidence or suspects
• Misdemeanor vandalism with no physical evidence or suspects
• Referrals
• Requests for directed traffic patrols
• Other minor calls which may be effectively handled by phone
3. VSO personnel may take telephone reports when circumstances deem it advantageous or more
efficient.
4. Incidents that require a follow-up investigation or other action will be assigned to the appropriate
Deputy, Detective or other appropriate sections or units. Investigation of such incidents will be
guided by general order GO-042-01 Criminal Investigation Administration.
M. ONLINE INCIDENT REPORTING
1. The VSO offers a convenient method of quickly reporting specific non-emergency, non-life
threatening crimes through its Online Reporting System. All reports filed on-line are reviewed by
a VSO Deputy and, after review, receive an official case number.
2. The following types of incidents may be reported through the VSO Online Reporting System:

a. Harassing Phone Calls
b. Lost Property
c. Thefts
d. Vandalism (includes property and vehicles)
e. Identity Theft
3. Filing a report online may be done only if:
a. The incident is not an emergency
b. The incident occurred within unincorporated Volusia County, the cities of Deltona, DeBary,
and Oak Hill, or the Town of Pierson.
c. There are no known suspects
d. Reporter is at least 18 years of age
4. Specific procedures and access to the system are maintained under “File a Police Report Online”
on the VSO Internet home page https://www.volusiasheriff.org.
N. SERIOUS INCIDENTS
1. In the event of riot, civil disorder, hostage taking, barricaded suspect, disaster, police shooting, or
other serious incident, the Shift Supervisor will respond and assume incident command until
properly relieved by higher authority.
V. REFERENCES
• https://www.volusiasheriff.org/

OFFICE

GO-041-02 01/05/2021 None
Title
MOTOR VEHICLE APPREHENSION
I. PURPOSE
The purpose of this general order is to provide guidelines and delineate responsibilities governing pursuit of
motor vehicles.
II. DISCUSSION
The immediate apprehension of a violator is never more important than the safety of innocent motorists or
the Deputy. When it becomes apparent that the immediacy of apprehension is outweighed by a clear and
present danger to the Deputy or others, the pursuit shall be abandoned.
The motor vehicle pursuit of suspects who have committed minor property crimes, traffic offenses or
misdemeanors is not justifiable. The risks involved far outweigh the need for immediate apprehension. If,
however, a suspect used force or violence when committing the offense, i.e., robbery, a pursuit may be
justified.
For purposes of this general order, “burglary” is defined as residential, business or commercial and does not
include vehicles, outbuildings or curtilages. If there is reason to believe the suspect might kill or injure
someone if allowed to escape, then a pursuit may be justified depending on the circumstances involved. If
an armed robbery has occurred as the result of a dispute between two individuals who know each other there
should be no pursuit, since there is little danger to other citizens. However, an armed robbery to an individual,
business or residence presents a clear and present danger; therefore, a pursuit may be justified.
The decision to pursue is not irreversible. Those involved with the pursuit must continually question whether
the seriousness of the crime justifies continuing the pursuit. When there is a clear and present danger to the
Deputy or others, the pursuit shall be discontinued.
III. POLICY
It is not the intent of this general order to prohibit all motor vehicle pursuits; however, it is the intent to restrict
motor vehicle pursuits to those situations and circumstances in which the immediate apprehension of the
violator outweighs the hazards generated to Deputies, the public, or the occupant(s) of the vehicle being
pursued.
In those situations resulting in the initiation of a motor vehicle pursuit, it shall be incumbent upon all involved
personnel to exercise prudent independent judgment. These procedures will not relieve deputies from their
duty to drive with due care and will not protect them from the consequences of careless disregard for the
safety of others.
IV. DEFINITIONS
Authorized Emergency Vehicle: – A Volusia Sheriff’s Office (VSO) vehicle equipped with operable
emergency equipment as designated by general order GO-041-03 Patrol Operations.

V. PROCEDURE
A. PURSUIT CRITERIA
1. Any Deputy in an authorized emergency vehicle is justified in initiating a motor vehicle pursuit if
the Deputy has reason to believe that the suspect has committed a serious felony involving an act
of violence or the threat of serious injury or death, and has the apparent capability to carry out said
act, i.e., robbery/attempted robbery, aggravated battery, firing into an occupied dwelling, murder,
attempted murder, sexual battery, burglary of an occupied dwelling/structure, (excluding curtilage
and outbuildings), or arson of an occupied structure.
2. An aggravated assault on a Deputy by a fleeing suspect, in which a vehicle is used as the weapon,
and there is no injury or property damage shall not in itself be considered criteria for initiating a
pursuit.
3. The criminal offense of drug trafficking as defined in Fla. Stat. § 893.135 is considered a serious
felony for which a pursuit may be initiated due to its potentially violent nature and consequences.
B. PROHIBITED PURSUITS
1. Deputies shall not pursue or assist in the pursuit of vehicles fleeing from other agencies, unless
the above criteria is met and is authorized by a supervisor (Refer to section: V.H. Other Agency
Assistance).
2. Excluding the areas listed in section V.A. Pursuit Criteria above, Deputies shall not pursue or assist
in the pursuit of motor vehicles for property crime offenses or misdemeanor offenses.
3. Deputies shall not pursue or assist in the pursuit of motor vehicles if the suspect is identified and
there is an expectation of apprehending the suspect within a reasonable amount of time.
4. TRAFFIC OFFENSES
a. Deputies shall not pursue or assist in the pursuit of motor vehicles for traffic offenses.
b. The period of time between observing a traffic violation and when the violator comes to a stop
is the “apprehension phase” of the traffic stop. This is different from a pursuit. Although these
two activities are worlds apart in importance, the speed and type of driving performed by the
Deputy are often similar. It is critical, therefore, that a reasonable limit on speed is maintained
as traffic violators are stopped.
c. The “apprehension phase” of an attempted traffic stop becomes a pursuit whenever the
violator knows that a Deputy is signaling them to stop and continues driving or attempts to
elude the Deputy. If the violator has knowledge that they are being signaled to stop and
speeds up or does anything else to evade the Deputy, it then becomes a pursuit. When the
traffic stop becomes a pursuit it shall be discontinued following the procedures of this general
order.
C. RESPONSIBILITIES
1. DEPUTIES
a. Deputies initiating a pursuit shall immediately advise communications of:
• The location
• Direction of travel
• Suspect and suspect vehicle description;
• The crime the suspect is believed to have committed.
b. When engaged in the emergency operation of a motor vehicle, Deputies shall comply with all
general orders concerning vehicle operation (Refer to general order GO-041-03 Patrol
Operations).
c. Deputies authorized by a supervisor to conduct a motor vehicle pursuit shall provide the
supervisor with all information requested.
d. All Deputies involved will immediately terminate and disengage from a motor vehicle pursuit
when they determine the pursuit is not within the guidelines of this policy or circumstances,
as described in section V.D. Decision to Initiate or Discontinue, determine that course of
action or when ordered to do so by the supervisor in charge.

2. COMMUNICATIONS CENTER
a. Upon notification of a pursuit in progress, the Communications Center shall initiate proper
procedures in accordance with appropriate "Call Handling Guides", and will immediately
notify the appropriate Shift Supervisor, Watch Commander, Air-1, and K-9.
b. Communications shall monitor the pursuit and provide communications assistance to those
involved.
3. SUPERVISOR
a. The supervisor will take command of the pursuit and shall maintain command unless formally
relieved.
b. A pursuit entering into another District will continue to be commanded by the supervisor
authorizing the pursuit.
c. The supervisor will solicit and consider the information available to them and advise the
Deputy who initiated the pursuit to continue or disengage.
d. The supervisor will monitor the pursuit and direct additional assistance as required.
e. Factors in the decision to assign additional assistance include, but are not limited to:
• The nature and circumstances of the offense
• The number of suspects
• The number of Deputies in the assigned and backup/secondary vehicle.
f. It is the responsibility of the supervisor to coordinate pursuits entering neighboring
jurisdictions.
g. If the vehicle being pursued leaves Volusia County, the supervisor in charge shall request
that the County being entered assume command of the pursuit. Units of will act as support
units.
h. If the County being entered does not assume command, the supervisor will request that
agency provide support units.
D. DECISION TO INITIATE OR DISCONTINUE
1. Before initiating a pursuit, Deputies shall evaluate the circumstances and make the decision to
pursue in accordance with this general order and the Vehicle Apprehension Decision-Making
Matrix (hyperlink in references section).
2. Factors to be considered include, but are not limited to:
• Pedestrian or vehicular traffic
• Weather conditions
• Visibility
• Road conditions
• The type of unit being operated by the Deputy at the time of pursuit
• The nature and circumstances of the offense
• When the offense occurred. A pursuit for an in-progress crime may be more readily justified
than one for a crime that occurred earlier in the shift.
• The identification of the vehicle or occupant, as well as the appropriateness and probability
of apprehension at a later date.
• Type of neighborhood such as residential or school zone
• Manner in which the fleeing vehicle is being operated
3. The initiating Deputy and the authorizing supervisor shall continuously evaluate the
circumstances, factors and conditions during the pursuit. Whenever one of these factors changes,
the decision to continue the pursuit shall be reevaluated.

4. Under extreme circumstances in which the fleeing vehicle creates a greater danger to the public
than does a pursuing sheriff/police vehicle with clearly visible lights warning the public of
impending danger, a pursuit may be authorized. If authorized under these circumstances, the
approving supervisor will clearly and expeditiously articulate the need for the pursuit in written form
for the Sheriff.
E. CONDUCTING THE PURSUIT
1. Only two vehicles are authorized to actively pursue; the primary vehicle and the backup/secondary
vehicle. Under exigent circumstances involving a violent felony, the pursuit supervisor may
authorize additional backup units or elevate existing support unit personnel to engage in the pursuit
in order to safely resolve the incident. Under such circumstances, the supervisor will be required
to articulate justification for the additional units within the pursuit report.
2. PRIMARY UNIT
a. The primary pursuit vehicle will handle all communications relating to direction of travel,
suspects, descriptions and all matters relating to the actual pursuit, until the arrival of a
backup/secondary unit or an aviation unit. This shall not restrict the supervisor from giving
instructions or other information directly to either the primary vehicle, the backup/secondary
vehicle, or the Communications Center.
b. The primary unit shall not be passed during the pursuit unless authorized by the primary
pursuit Deputy or the supervisor in charge.
c. Unmarked units and motorcycle units may pursue motor vehicles as a primary unit only until
the arrival of a marked unit.
d. The motorcycle or unmarked vehicle will continue as the secondary unit until an additional
marked unit arrives. Upon the arrival of the marked unit, the operator of the unmarked vehicle
or motorcycle shall terminate their active involvement in the pursuit.
3. AVIATION UNIT
a. When an aviation unit arrives, it shall become the primary pursuit unit. The primary patrol unit
and the secondary unit shall discontinue communications, decrease speeds and follow at a
safe distance.
b. The aviation unit will advise the supervisor in charge of the direction of travel and other
pertinent information, i.e., potential hazards or possible apprehension sites.
4. SECONDARY UNITS
a. The secondary unit is authorized to pursue at a safe distance for back-up and communication
purposes.
b. Upon the secondary unit entering the pursuit, the secondary unit shall become responsible
for handling all communications relating to direction of travel, suspects descriptions and all
matters relating to the actual pursuit. This shall not restrict the supervisor from giving
instructions or other information directly to either the primary vehicle, the backup/secondary
vehicle, or the Communications Center.
5. SUPPORT UNIT PERSONNEL
a. Deputies not directly involved in the pursuit that are responding and being coordinated as
additional support will drive their vehicles in a safe and prudent manner.
b. Support units may be assigned active roles including but not limited to, paralleling the pursuit,
being assigned to potential termination locations, and transferring equipment or personnel.
c. Emergency operation is authorized to intercept, not overtake, the fleeing vehicle for the
purpose of deploying Stop-Sticks.
6. PROHIBITED DRIVING
a. Primary and secondary units shall not drive parallel to each other during the pursuit, except
during an authorized pass.
b. Deputies shall not drive on the wrong side of any divided highway, interstate, or other
controlled access highway, including on/off ramps.

c. While pursuing, Deputies shall not conduct rolling roadblocks, ram the suspect’s vehicle or
discharge firearms at a fleeing vehicle except in extreme cases where deadly force is justified
and the Deputy has received specific training for this exception. This does not prohibit the
blocking of a vehicle when said vehicle is attempting to turn around or is taking some other
action at very slow speeds attempting to avoid capture. Under these circumstances, imminent
danger to the public or the deputy(ies) outweighs the minimal risks involved in blocking and
does not constitute a roadblock or ramming as defined in this policy.
d. Roadblocks shall be prohibited unless authorized by a patrol supervisor in accordance with
general order GO-061-11 Roadblocks and Checkpoints.
e. Fleeing vehicles shall not be forcibly stopped, with exception of use of the Stop Stick System,
as deployed by properly trained Deputies in accordance with general order GO-061-11
Roadblocks and Checkpoints, and use of the PIT as provided herein and only by those
deputies properly trained.
F. PRECISION IMMOBILIZATION TECHNIQUE (PIT):
1. Precision Immobilization Technique (PIT) is a moving vehicle tactic that consists of the intentional
use of a law enforcement vehicle to make “controlled” contact with a fleeing vehicle using a specific
technique designed to force it from its course of travel in order to terminate a pursuit.
2. A supervisor is encouraged to bring an end to a pursuit as soon after its initiation as practical
through the use by involved members of the Precision Immobilization Technique (PIT), when
circumstances and conditions dictate, in order to preserve life and protect the public safety.
3. The preferred manner for intentional physical contact between the vehicle being pursued and an
agency vehicle is the PIT, in order to bring about an end to the pursuit.
4. The supervisor, having considered the circumstances and conditions of the pursuit, shall be
responsible for authorizing the pursuing member(s) to utilize PIT under conditions that are in
compliance with agency training [placing an emphasis on the speed of the fleeing vehicle being
less than forty-five (45) miles per hour] under ideal circumstances.
5. Supervisors and involved members shall take circumstances into consideration when planning to
utilize PIT including, but not limited to, the presence of other vehicles or pedestrians, the width of
the roadway, and whether there are deflated tires on the fleeing vehicle or fixed objects present
that could limit effectiveness or potentially cause a rollover.
6. Only Deputies who have demonstrated PIT proficiency after receiving competency-based training
from PIT Certified Driving Instructors are authorized to initiate the technique. Prior to initiation, the
initiating deputy must communicate their intentions to support units for purposes of coordination.
7. PIT shall not be utilized as a means to stop fleeing motorcycles or vehicles with an abnormally
high center of gravity, such as a recreational four (4)-wheel drive truck/SUV or vehicles with lift
kits, unless the seriousness of the offense dictates otherwise, as determined by the pursuit
supervisor.
8. After the PIT scene is stabilized, the supervisor shall ensure that comprehensive photographs are
taken of the vehicles at final rest, any roadway evidence (skid, scuff, or yaw marks), vehicles, after
they are moved from all directions, and the overall scene. Digital images shall be submitted with
the supervisor’s pursuit report.
9. Trained deputies operating sport utility vehicles, pickup trucks or similar vehicles may only use the
technique with extreme caution and only under those conditions when it can be applied with
relative safety to the deputy, suspect and innocent parties.
10. Any use of PIT requires a pursuit report, supervisory investigation and review as outlined herein
under REPORT AND REVIEW PROCESS.
G. TERMINATING THE PURSUIT
1. When there is a clear and present danger to the Deputy or other users of the highway, the pursuit
shall not be initiated. If the pursuit is in progress it shall be discontinued.
2. The initiating Deputy or the authorizing Supervisor is justified in terminating the pursuit if, based
on their judgment, the danger to Deputies and the public outweighs the need to stop the fleeing
vehicle.

3. When a Deputy discontinues a pursuit they shall immediately notify Central Communications.
4. Once a pursuit has been terminated, Deputies shall deactivate all emergency equipment and
resume driving in compliance with all applicable traffic laws. Deputies may continue following the
suspect vehicle route as long as they do so within the speed limit and obey all stop signs, traffic
lights and other traffic control devices.
H. OTHER AGENCY ASSISTANCE
1. Supervisors may authorize assistance to other agencies conducting vehicle pursuits; however, the
pursuit of vehicles fleeing from other agencies shall not be authorized unless it meets the criteria
established in this general order.
2. When a pursuit involves other agencies, the following procedures apply:
• The supervisor shall ensure the notification of the agency into which the pursuit is entering.
• Unless otherwise advised, units involved will remain on their assigned frequencies.
• The supervisor will provide pertinent information to the agency into whose jurisdiction the
pursuit is entering or has entered.
• The Communications Center shall relay all decisions relating to pursuit information, (radio
frequencies, location, direction of travel, reason for the pursuit, speed, description and other
pertinent information) to affected agencies.
3. The authority to discontinue an inter-jurisdictional pursuit rests with the supervisor authorizing the
pursuit;
4. Unmarked vehicles shall not be used in pursuits into other jurisdictions;
5. The agency initiating the pursuit is responsible for the arrest, booking, disposition and coordination
of all reports, citations and criminal charges.
6. No more than three (3) vehicles (2 VSO, 1 other agency) shall be involved in the actual pursuit at
any given time unless specifically authorized by the pursuit supervisor.
7. Motorcycle units shall immediately withdraw from the active pursuit, upon the arrival of a marked
patrol unit.
I. TRAINING
1. No Deputy shall participate in a pursuit until successfully completing a approved Emergency
Vehicle Operations Course (EVOC).
a. The documented EVOC training curriculum includes training on this GO-041-02 Motor
Vehicle Apprehension general order.
2. No Deputy shall engage in PIT maneuvers until successfully completing approved PIT training.
3. No Deputy shall engage in the deployment of the Stop Sticks System unless properly trained in
accordance with general order GO-061-11 Roadblocks and Checkpoints.
4. The documented annual Deputy refresher training includes training on this GO-041-02 Motor
Vehicle Apprehension general order.
J. REPORT AND REVIEW PROCESS
1. Immediately following a pursuit (including assistance to other agencies), all Deputies involved in
the pursuit shall file a written report.
2. The primary deputy shall initiate the original report with all others filing supplements.
3. Each report will contain an account of the Deputies' involvement in the pursuit.
4. A supervisory investigation will be conducted, documented and forwarded along with a copy of the
Deputy’s report to the Internal Affairs Unit, which shall present the incident to the Sheriff’s Staff for
review.
5. An administrative review of all pursuits, including assisting other agencies, shall be conducted by
the Sheriff’s Staff during the Sheriff’s weekly staff meeting.

6. The review shall be documented and will indicate whether policy, training issues, equipment or
disciplinary issues should be addressed.
7. Copies of all pursuit reports and the results of the administrative review shall be forwarded to the
Professional Compliance Unit by Internal Affairs.
8. The Professional Compliance Unit shall conduct a documented analysis of all pursuits annually to
include an annual review of policies and reporting procedures.
VI. REFERENCES
• Vehicle Apprehension Decision-Making Matrix

OFFICE

GO-041-03 01/05/2021 None
Title
PATROL OPERATIONS
I. PURPOSE
The purpose of this general order is to provide policy and procedure for patrol functions within the Law
Enforcement Operations Division (LEOD).
II. DISCUSSION
The most visible segment of the Volusia Sheriff’s Office (VSO) is the uniformed Deputy. The Deputy's
appearance, demeanor, and actions are under constant scrutiny by the public. The patrol component
provides those services most commonly associated with law enforcement.
One of the most important factors governing the successful outcome of any criminal investigation is the initial
handling by the first officer at the scene. Notes, observations, evidence collection, witness identification,
statements, suspect information, crime scene protection, taking charge and directing resources until properly
relieved are all essential elements of the initial crime scene examination.
Although this general order primarily guides uniformed patrol operations, much of it is applicable to
investigative functions as well as other components of the VSO.

A. PRELIMINARY INVESTIGATIONS
1. The preliminary investigation begins when a Deputy becomes aware of or is assigned the
responsibility of responding to a crime or other call for service.
2. The preliminary investigation continues until such time as the initially assigned officer reaches a
successful conclusion, or the postponement or transfer of responsibility will not jeopardize the
successful conclusion of the investigation.
3. Investigation usually includes:
a. Providing aid or summoning aid to the injured;
b. Processing the crime scene;
c. Determining if an offense has actually occurred and if so, the exact nature of the offense;
d. Determining the identity of the suspect(s) and effecting an arrest if it can be accomplished at
the scene or through immediate pursuit;
e. Furnishing other field units with descriptions, method and direction of flight, and other relevant
information concerning wanted persons or vehicles;
f. Identifying witnesses;
g. Obtaining preliminary information from witnesses;

h. Ascertaining and reconstructing circumstances surrounding an incident;
i. Arranging for the collection of evidence (See general order GO-083-01 Collection of
Evidence);
j. Obtaining written statements from victims, witnesses and suspects;
k. Accurately and completely recording all pertinent information in the proper form.
4. Deputies shall write reports of their involvement in significant events such as automobile crashes,
assisting other agencies, and similar incidents.
B. FOLLOW-UP INVESTIGATIONS
1. Where practicable, the Deputy shall follow-up the investigation until all leads are exhausted.
2. Supplemental reports will be submitted detailing the progress of the investigation until the case is
solved or inactivated.
3. In certain instances the follow-up responsibility may be assigned to another Deputy, such as:
a. When the initial investigation is conducted by a Deputy out of their normally assigned zone,
the Deputy who is responsible for the zone will be responsible for the follow-up investigation;
b. When the follow-up investigation would require the Deputy to travel an excessive distance
from their assigned zone and remain for extended periods;
c. When a Detective or superior responds to the scene and assumes investigative responsibility.
C. ARRESTS
1. Arrested subjects shall be handcuffed with their hands behind their back, with consideration given
for any injury(ies). Reasonable accommodations will be made for disabled/injured suspects
without compromising officer safety, in accordance with general order GO-001-16 Providing
Services to Persons with Disabilities.
2. Arrested subjects shall be searched in accordance with general order GO-001-07 Search and
Seizure.
3. Prior to any questioning of arrested subjects by a deputy concerning any criminal offense in which
the arrested subject is a suspect, the arrested subjects shall be read their Miranda Rights; a
response indicating the suspect understood their rights shall be elicited.
4. Arrested subjects who are not processed into the Volusia County Jail/DJJ shall be released on a
notice to appear or citation in accordance with general order GO-001-05 Limits of Authority.
5. When the arrested subject is to be processed into the Volusia County Jail/DJJ:
a. A SA-707 complaint affidavit shall be completed and delivered to the Volusia County Jail/DJJ
with the arrested subject.
b. With the exception of bulky items such as large backpacks, duffle bags, etc., which the
jail/DJJ facility does not accept, personal prisoner property, including currency, shall be:
c. Inventoried using the Prisoner Property Inventory form;
d. Packaged in a brown paper evidence bag;
e. Accompany the individual to the jail/DJJ facility and turned over to facility staff.
f. The Prisoner Property Inventory form will be verified with the arrested subject’s initials if
cooperative; if not cooperative, the deputy will so note and initial.
g. Bulky items submitted to the Evidence Section shall be thoroughly inventoried and
documented on the property report.
h. Any prisoner property consisting of perishable food/drink items will be discarded; do NOT
submit to evidence unless the item is to be submitted specifically for processing for DNA, or
fingerprints. Based on circumstances and if safe to do so, perishable items of value that can
be released to a prisoner-designated third party on-site may be released at the Deputy’s
discretion. In such case, the deputy shall document using the Prisoner Property Inventory
form.
i. Arrested subject medications:

(1) Only those medications contained in an issued prescription container (to include the
name of both the arrested subject and prescribing doctor) will accompany the arrested
subject to the jail/DJJ facility.
(2) Any additional medications found loose or otherwise not properly labeled will be
submitted to Evidence for destruction in accordance with established procedures.
j. If circumstances permit, the arrested subject will be given a Prisoner Property Disposal Notice
form whenever additional personal property is submitted to Evidence.
k. The arrested subject and completed paperwork shall be delivered to the Volusia County
Corrections Department at the County Jail, or DJJ. Deputies shall utilize Prisoner Transport
Units when available.
l. All adult arrested subjects are photographed and fingerprinted when processed into the
Volusia County Jail.
D. PROCESSING OF DETAINEES AT THE DISTRICTS
1. Once the detainee is transported to the district, the arresting/transporting deputy shall be
responsible and accountable for supervising and monitoring the detainee in accordance with
general order GO-072-02 Temporary Detention until official transfer of detainee-custody to either
another transport deputy or to Volusia County Jail/DJJ intake officers.
2. Detainees requiring minimal processing prior to transport may remain secured within the back of
the patrol vehicle while the arresting deputy completes required paperwork or waits for an in-transit
Prisoner Transport Unit; however, in this instance:
a. The deputy shall remain with the detainee providing constant supervision and monitoring at
all times;
b. If, during the routine processing of the detainee, there are unforeseen delays; interruptions;
additional information is revealed; interview is required, etc., the detainee will be placed in
the district’s secured temporary holding area and monitored in accordance with policy until
ready for transportation to Volusia County Jail/DJJ.
3. Any temporary transfer of custody to a designated receiving deputy for monitoring and supervision
will be documented. The receiving deputy will then assume responsibility/accountability until the
documented return of the arresting/transporting deputy.
E. INJURY TO DETAINEES/PRISONERS
1. While in the custody and care of the VSO, detainees or prisoners will be monitored for any medical
events or injuries that may occur or present themselves during transport or temporary detention.
2. While some detainees will make active attempts to harm themselves while in custody, others may
experience a sudden medical event or complain of injury. Deputy observance of possible injury
with or without complaint may also occur.
3. In such instances, the following procedures will apply:
a. DEPUTY RESPONSIBILITY
(1) Based on severity of the medical event or injury to the individual, request medical aid,
Fire Rescue or jail medical staff, depending on the location and need;
(2) Immediately notify supervisor;
(3) Photograph:
• Any visible injuries to include any secondary injuries that may have occurred;
• The area where there is complaint of injury, even if no injury is visible;
• The overall subject (preferably standing) that includes both front and back views
of subject’s overall appearance and facial recognition.
• Note date and time of photograph.
(4) Prepare and submit a detailed report containing all the facts and circumstances
surrounding the incident.
b. SUPERVISOR RESPONSIBILITY

(1) Based on the nature of injury/medical event, the supervisor will respond to the scene;
(2) Review the Deputy’s report for accurate documentation and photographs;
(3) Ensure proper procedures were followed;
(4) If applicable, complete an auto incident along with the Deputy’s report and photographs
and forward to the District Commander via chain of command for review.
F. FIELD INTERVIEW CARDS (FIC)
1. When a Deputy is involved in a "police/citizen encounter", they may request information from any
person. If a Deputy observes circumstances which arouse suspicion or cause alarm, they shall
investigate. Deputies shall stop and detain individuals in accordance with Fla. Stat. § 901.151,
Stop and Frisk Law.
2. Field Interview Cards (FI Cards) are to be used for legitimate purposes. The following factors shall
be taken into account:
a. The date, time, and location of person or activity;
b. Whether known or suspected criminal activity is in the area;
c. Suspicious activities or circumstances;
d. If persons need to be identified as possible witnesses, suspects, wanted persons, etc.
3. When Deputies complete a Field Interview Card, they shall include a brief explanation as to the
reasons for the interview.
4. Deputies may photograph individuals who do not object during a "police/citizen encounter". Those
persons detained under Fla. Stat. § 901.151 may be required to submit to a photograph at the
discretion of the Deputy. The photograph should be attached to the Field Interview Card.
5. The difference between requiring a person to submit to being photographed or requesting same
is whether the Deputy has reason to believe the individual is violating or has violated the law or
just believes that the person is "suspicious."
6. Whenever a Deputy conducts a field interview with a juvenile, Central Communications will
conduct not only a wanted check, but will also check the juvenile data base to determine if the
juvenile is on community control. If the juvenile is on community control, a flag will appear along
with notation "DCF commitment. If in contact, FI and forward copy of the FI Card to a DCF
counselor." or "DJJ commitment. If in contact, FI and forward copy of the FI Card to a DJJ
counselor." The Deputy shall make the notation "DJJ" on the Field Interview Card.
7. Upon receipt of the Field Interview Card (FI Card), a Department of Juvenile Justice (DJJ)
counselor will initiate paperwork to have the juvenile picked up for violating the terms of their
community control, if applicable.
8. A flagged juvenile does not constitute probable cause for an arrest. If the flagged juvenile is
arrested on other arrest criteria and a Field Interview Card is completed, a notation of the arrest
shall be included on the Field Interview Card.
9. The Field Interview Card will be submitted at the end of the shift for appropriate distribution.
G. SOURCES OF INFORMATION & INFORMANTS-PATROL DEPUTIES
1. Developing sources of information is a valuable part of the patrol function and community policing.
Patrol Deputies are encouraged to develop and maintain sources of information and community
relationships to enhance cooperation and information exchange
2. Deputies using informants shall follow the procedures of general order GO-042-06 Confidential
Informants.
3. Deputies may be temporarily reassigned to assist in major investigations, when the use of a
particular informant is required.
4. Deputies shall notify their immediate supervisors of the use of confidential informants and shall
inform the supervisor of case development; CI’s will not be used prior to proper documentation,
review and approval as per general order GO-042-06 Confidential Informants.

5. Payment or reimbursement for expenses to individual informants shall be arranged on an
individual basis, through the Narcotics Commander, and in compliance with general order GO-
043-04 Vice, Narcotics and Organized Crime Operations.
6. Procedures relating to confidential funds shall be in accordance with general order GO-043-03
Confidential Funds.
H. POLICE HAZARDS
1. Knowledge of potential or actual hazards helps personnel perform more effectively and safely.
Hazards may be permanent or temporary and may vary hourly, daily, or seasonally. Certain
hazards must be identified and transmitted to patrol Deputies in a timely fashion. The following
procedures will be followed to ensure Deputies are notified of hazards:
a. The Communications Center receives and should endeavor to obtain information concerning
police hazards linked to calls for service, i.e., armed, intoxicated, insane/irrational, or suicidal
persons, threats of harm to police, dangerous animals or hazardous road conditions. The
telecommunicator shall transmit pertinent information to the responding Deputies at the time
of dispatch or when received.
b. Severe weather bulletins received in the Communications Center from the US Weather
Bureau shall be broadcast over the primary talk groups.
c. Deputies shall advise the Communications Center of hazardous road and weather conditions
they encounter during their patrol.
d. A description of hazards likely to be encountered at a later time or date shall be placed in
writing on the appropriate zone board at the District headquarters. At each briefing, on-coming
Deputies are required to read their appropriate zone board to ensure they receive the latest
information.
2. Off-going Deputies are also encouraged to notify on-coming Deputies of immediate hazards in
person, by phone, or by other appropriate means prior to going out of service.
I. RADIO COMMUNICATIONS
1. All Deputies engaged in field operations shall have constant access to radio communications.
2. Each Deputy shall be issued a portable radio transceiver that will serve as their primary means of
communication. Additionally, patrol vehicles may be equipped with a mobile radio transceiver.
3. Deputies shall maintain the capacity to communicate with the Communications Center, or attempt
to notify a supervisor or the telecommunicator when conditions limit their ability to do so.
4. In certain areas the range of the portable radio is insufficient for the Deputy to transmit to the
Communications Center. Deputies aware of this limitation should notify the telecommunicator and
should check in periodically.
5. Buildings may limit transmission and reception for the portable radio. Deputies should check with
the dispatcher periodically or provide a phone number, when possible.
6. Deputies shall notify the telecommunicator and give their location, when they will not be available
for communications, i.e., court appearances, depositions, surveillance.
7. In the event of a failure of the portable radio, the Deputy shall notify the telecommunicator and the
Shift Supervisor as soon as possible. During business hours, Monday–Friday; 7:00a.m.–5:00 p.m.,
Deputies will exchange their malfunctioning portable radio through the Administrative Service’s
Inventory Control Unit. After business hours, the malfunctioning portable radio shall be exchanged
for a functioning radio through Central Communications.
J. RADIO TRANSMISSIONS
1. Radio transmissions to and from Patrol Deputies will be in accordance with general orders Chapter
81.
K. MOTOR VEHICLE PURSUIT
1. Motor vehicle pursuits shall be conducted in accordance with general order GO-041-02 Motor
Vehicle Apprehension.
L. REQUESTS FOR VSO VEHICLE TO STOP
1. Unless responding to an emergency call, VSO personnel, when requested or commanded by other
law enforcement to stop, shall:
a. Immediately stop, regardless of the assignment;
b. Clearly identify self and activity unless such declaration would nullify or hinder a criminal
investigation;
c. If the operator of a VSO vehicle continues to be detained by another law enforcement officer,
the operator shall advise Communications of the circumstances and request a supervisor to
report to the scene.
2. A report of the incident shall be submitted to the operator's Division/District Commander.
M. RESPONSE TO CALLS
1. Response to calls for service will be classified according to the urgency at which a Deputy is
needed at the scene. In determining the response, factors to be considered include, but are not
limited to:
a. Nature of the call;
b. Injured persons and the nature of the injury, if known;
c. Potential for harm to the victim or public;
d. Potential for property damage or loss;
e. Passage of time;
f. Likelihood of apprehending the perpetrators on in-progress calls.
N. VEHICLE OPERATION
1. ROUTINE VEHICLE OPERATION
a. Under normal, non-emergency operating conditions and while responding to routine calls for
service, operators of VSO vehicles shall strictly adhere to all traffic laws, and shall drive
defensively in a safe and courteous manner. Seat belts shall be worn at all times as required
by Florida Statutes.
2. EMERGENCY OPERATION
a. VSO personnel may engage in emergency vehicle operations in accordance with Florida Law
when responding to an emergency or when in pursuit. (See general order GO-041-02 Motor
Vehicle Apprehension)
b. VSO vehicles engaged in emergency operations shall utilize emergency lights. The siren shall
be used to warn vehicular and pedestrian traffic along the emergency route. Hazardous
warning lights, the spotlight, take-down lights and public address system may be used as
additional safety measures during emergency operations.
c. When engaged in emergency operations, the operator shall exercise extreme care.
d. In accordance with Florida Law, emergency vehicle operators may:
(1) Exceed the maximum speed limit so long as life or property is not endangered. Speed
shall be limited by road and weather conditions and the exercise of good judgment.
(2) Proceed past stop signal or sign, but only after slowing or stopping as necessary for
safe operation. VSO vehicles shall not enter controlled intersections against the flow of
traffic at an unsafe speed and shall be sure that cross-traffic flow has yielded in each
lane before attempting to cross that lane.
(3) Disregard regulations governing direction of movement or turning in specified direction,
so long as life or property is not endangered.
(4) Disregard regulations governing parking laws under normal circumstances, except that
a VSO vehicle shall not block access to a fire hydrant at the scene of a fire, or in any
way obstruct fire apparatus.
• Vehicles may be operated without the display of lighted lamps required by Fla.
Stat. § 316.217 under the following conditions:

• Operation without the display of lighted lamps is necessary to the performance of
the Deputies duties.
• Operation of vehicle is operated within policy guidelines.
• Operation without display of lamps is safely accomplished.
e. The provisions of this subsection shall not relieve the operator of the vehicle from the duty to
drive with due regard for the safety of all persons, nor shall such provisions protect the vehicle
operator from the consequences of their reckless disregard for the safety of others.
f. Operators shall immediately terminate emergency operation when ordered to do so by
superior authority.
O. EMERGENCY EQUIPMENT
1. The following minimum emergency equipment is required for each vehicle used in routine or
general patrol service whether marked or unmarked:
a. Blue emergency lights mounted either inside or externally on the vehicle;
b. Siren;
c. Mobile radio transceiver;
d. Public address speaker.
P. MARKED VEHICLES
1. VSO marked patrol vehicles are identifiable from every view and from a long distance, day or night.
Markings include:
a. A reflective star on the driver and passenger sides of the vehicle;
b. The “911" emergency telephone number on the driver and passenger sides of the vehicle;
c. The words “VOLUSIA” and “SHERIFF” on the driver’s side, passenger side, and rear of the
vehicle.
2. Marked patrol vehicles shall be equipped with emergency lights. The lights may be mounted in the
interior or on the exterior of the vehicle.
3. Marked patrol vehicles shall be equipped with an exterior spotlight.
Q. ADDITIONAL EQUIPMENT
1. Each patrol Deputy must be prepared to meet a variety of needs during a normal tour of duty and
is required to have a sufficient supply of forms and associated papers and pamphlets, readily
available during their duty shift. Additionally, the following minimum items of equipment will be
carried in each patrol vehicle used for normal patrol:
a. First-aid supplies
b. A fire extinguisher
c. Traffic flares, minimum of 6
d. A blanket
e. A flashlight
f. A reflective vest
g. Fingerprint supplies (issued kit)
2. Deputies will have access to a camera through their supervisor or District office.
3. See general order GO-083-01 Collection of Evidence for additional listings of crime scene
processing equipment which is required to be carried in vehicle used for normal patrol.
4. REPLENISHMENT OF SUPPLIES
a. Deputies shall ensure that supplies are replenished or recharged as needed by requesting
them from their supervisor.

b. Supervisors shall insure Deputies are maintaining appropriate amounts of supplies in their
patrol vehicles during the monthly inspection. Supervisors shall draw the supplies as needed
from the District office.
c. The District Lieutenant shall ensure an adequate stock of the supplies is maintained in the
District office by drawing them from Inventory Control and approved suppliers.
R. SEAT BELTS
1. All employees shall utilize seat belts when occupying any county vehicle, in accordance with Fla.
Stat. § 316.614.
2. All drivers of VSO vehicles will ensure that any passenger, employee or non-employee, is utilizing
an installed seat belt, with the following exceptions:
a. Prisoners transported in the rear of caged patrol vehicles or prisoner transport vans need not
utilize seat belts.
b. When there is a pre-existing injury or medical condition which may be aggravated by the use
of seat belts, the Deputy shall provide documentation from a medical physician to their
Division Chief.
c. Supervisors may grant exceptions for specific situations in which they deem efficiency of
operations to outweigh the safety benefit.
S. TRANSPORTATION OF OTHER THAN VSO PERSONNEL OR AUTHORIZED
OBSERVERS
1. Sheriff's Deputies are authorized to transport prisoners, victims, witnesses and aided citizens while
in the performance of official duties.
2. In each instance involving the transport of a prisoner, victim, witness or aided citizen of the
opposite sex or juvenile in a VSO vehicle, the operator shall contact the Communications
Dispatcher and advise:
a. Location and odometer mileage at the start of the transport;
b. Intended destination;
c. Odometer mileage and actual location at the end of the transport.
T. UNIFORMS AND EQUIPMENT
1. The VSO issues uniforms and equipment for each Deputy. Unless engaged in special operations,
patrol Deputies will wear the issued uniform when reporting for duty, in accordance with general
order GO-022-06 Appearance Uniforms and Equipment.
2. Deputies are paid a standard uniform allowance and are responsible for the proper fit, repair, and
cleaning of the issued uniforms. If a uniform item becomes excessively worn or damaged, it will
be turned in and a new item issued.
3. NON-STANDARD ITEMS
a. Only items issued by the VSO will be worn on the uniform. Non-standard badges, patches,
pins, or other decorations are prohibited unless approved by the Sheriff or designee.
U. BODY ARMOR
1. The VSO issues soft body armor to each sworn Deputy. Deputies assigned to uniformed field
duties shall wear body armor while performing assigned functions. Exceptions may be granted by
the individual Deputy's District Commander. However, body armor shall be available at all times.
2. Deputies may purchase and wear substitute body armor while on duty. Requests, with a
description of the body armor brand, model, and ballistic characteristics, will be submitted in writing
to the appropriate Division Chief. Substitute body armor shall meet industry standard Level II, or
above.
3. Personnel are required to wear body armor while participating in preplanned high risk operations
such as:
a. Service of search warrants

b. Surveillance/stakeout
c. Arrest warrant service
d. Drug raids
e. Other high-risk situations
V. NEXT OF KIN NOTIFICATIONS
1. Notification of next of kin involving death, serious injury or a critical illness shall be accomplished
promptly in such a manner as to cause the least discomfort possible to the individual being notified.
2. Timeliness in notification is essential. It is imperative that the immediate family or next of kin be
notified prior to learning of the situation from outside sources such as the news media. The name
of the deceased must never be released to the media before immediate survivors are notified. If
the media already has the name, the media should be requested to withhold this information,
pending notification of next of kin.
3. Notification of next of kin involving death or serious illness relating to a traffic accident shall be
made by the investigating agency.
4. Notification of next of kin involving death or serious illness relating to a criminal investigation shall
be made only after approval of a field supervisor or detective in charge.
5. When practical, such notification shall be made in person by a VSO Chaplain and accompanied
by the originating Deputy, or another Deputy as authorized by a supervisor.
6. OUTSIDE AGENCY REQUESTS
a. All out of county agency requests for next of kin notification must be received at the
Communication Section via teletype.
b. The Telecommunicator Supervisor will contact the on-call Chaplain. The Telecommunicator
Supervisor will provide all available information to the Chaplain who will re-contact the
requesting agency if further clarification is needed. At the direction of the responding
Chaplain, the Telecommunicator Supervisor will enter a CAD call so a deputy can accompany
the responding Chaplain.
c. The Chaplain will have a teletype sent to the requesting agency when next-of-kin notification
is completed. The teletype will provide the name of the Chaplain completing notification and
the phone number of the VSO.
7. NOTIFICATION WITHIN VOLUSIA COUNTY
a. If the request originated from an agency other than the VSO, the Telecommunicator
Supervisor will notify the on-call Chaplain. At the direction of the responding Chaplain, the
Telecommunicator Supervisor will enter a CAD call so a deputy can accompany the
responding Chaplain.
b. If the request originated from within the VSO, the Deputy requesting notification will contact
the on-call Chaplain and brief them about the incident, providing all available information as
to next of kin.
c. The Chaplain will assess the request and identify the resources needed to complete the task.
The resources may include any services that the Chaplain Program has to offer, i.e.,
uniformed Deputy, childcare, medical, etc.
d. The Chaplain will contact the identified resource people and have them assemble at an
agreed location. Whenever possible, the District Headquarters shall be used. Once everyone
is assembled, the Chaplain will brief everyone on the course of action to be followed.
e. The Chaplain will meet with the assigned Deputy and other resources personnel and
accompany them to the next-of-kin location.
f. A uniformed VSO Deputy will accompany all contacts made within Volusia County. Some
circumstances may require the responding Patrol Deputy to leave their District to complete
next-of-kin notification. Whenever possible, this shall be allowed. When the notification is
completed and the Deputy is no longer needed, the Deputy will be released.

g. The notification will be completed by the Chaplain. The Chaplain will then make inquiry of the
next-of-kin reference to funeral services, and will assist, if needed. If a funeral home has been
selected, the Chaplain will make contact and provide directions as to location of deceased.
The Victim's Advocate will also contact either the Deputy at the scene or the Communications
Section and provide them with the name of the responding funeral home.
h. Any investigative follow-up questions, such as medical background, personal history, etc.,
will be asked by the assisting Deputy who, if different from the initial responding Deputy, shall
forward the information to the initial responding Deputy investigating the case.
i. At scenes where the victim is deceased and family members are present, the next of kin
notification will be handled by the ranking Deputy in charge of the scene.
j. When the victim is incarcerated within the County or State Department of Corrections facility
and is the victim of an inmate-on-inmate homicide, the next of kin notification will be the
responsibility of the assigned Homicide Detective. The VSO does not make Next of Kin
notifications in other in-custody deaths.
k. Notification at the Residence:
(1) Ask to be admitted to the house. Never make a death notification on the doorstep
(2) Gather everyone in the house and ask them to sit down. It is the responsibility of the
Deputy, or Chaplain if available, making the notification to ensure the next of kin is
accompanied at the time of notification.
(3) Inform them slowly and clearly of the information you have regarding the cause of death;
however, if the cause is unknown, the Deputy should not speculate, but may explain
that the cause is presently unknown. If known, the Deputy may provide the date, time
and location of the death and whereabouts of the body.
(4) Notifications involving a death relative to a criminal investigation will be made only upon
the arrival of the Deputy in charge of the investigation, or their Supervisor.
(5) Any number of reactions from family members, including hysteria, shock, anger,
fainting, or physical violence should be expected by the notifying Deputy. Consequently,
a VSO Chaplain and additional Deputies may be utilized to convey or assist in the
notification process.
l. Notification at Place of Business:
(1) Meet with the next of kin’s supervisor or manager first before meeting with the next of
kin.
(2) Arrange to meet with the supervisor in a conference room or other area away from other
employees and always away from the next of kin’s work area. Inform them slowly and
clearly of the information you have regarding the cause of death; however, if the cause
is unknown, the Deputy should not speculate, but may explain that the cause is
presently unknown. If known, the Deputy may provide the date, time and location of the
death and whereabouts of the body.
(3) Offer to summon another family member, friend, clergy or other person. Offer to remain
until the arrival of the person summoned.
m. If the next of kin desires the VSO to notify other family members, the notifying officer shall
obtain their names and addresses.
n. Under no circumstances should the next of kin be abandoned if they are elderly, alone or
severely distraught. It may be necessary to summon medical help.
8. NOTIFICATION OUTSIDE VOLUSIA COUNTY
a. The Deputy requesting notification shall have Communications contact the appropriate law
enforcement agency for next-of-kin notification. The contact shall be made via teletype
whenever possible. Follow up or additional contact between the agencies may be made by
telephone after the initial teletype contact. All releasable information regarding the incident
will be forwarded to the responsible Police Agency, to include the responding Deputy's name
and phone number.

b. The assigned Deputy should obtain the names of relatives to contact from immediate
supervisors or from agency records.
c. The agency shall be requested to provide confirmation when next-of-kin notification has been
completed. This confirmation shall be noted in the report file.
d. Request that the next-of-kin contact the Deputy/Detective by phone as soon as possible. At
this time any follow-up investigative questions can be resolved and family wishes such as
victim disposition can be made known.
e. A reasonable time period will be allowed for next-of-kin notification. If, for some reason, this
cannot be completed, the Shift Sergeant will be advised and the deceased will be removed
by the rotation funeral home. The responsible Chaplain will be updated and will contact either
the responding Deputy/Detective or VSO Communications Section, regardless of whether or
not next-of-kin notification is made.
f. All attempts to contact the next of kin shall be noted in writing.
9. Each situation has unique circumstances. The Deputy will handle each case in the most effective
and compassionate manner available at the time and in those particular circumstances.
W. SPECIAL NOTIFICATIONS
1. Special circumstances and events occur which require additional assistance from outside sources.
The Central Communications Section will notify the outside source and log the date and time the
notification was accomplished in the CAD computer system. These include:
a. State or Federal Agencies – Instances requiring assistance from State or Federal Agencies
will usually involve major or very complex crimes in which those agencies would have an
interest. In those instances, a VSO Detective will usually be on the scene. The responding
Detective will make the determination as to whether notification need be made, or assistance
requested from the above agencies. If no Detective is on the scene, the Shift Supervisor will
make the determination.
b. Medical Examiner – The Medical Examiner will be notified of all homicides, suspicious
deaths, or apparent suicides. Notification should be made as soon as possible in the event
the Medical Examiner elects to respond to the scene. The responding Deputy, Shift
Supervisor, or Detective may request notification to the Medical Examiner.
c. County/State Road Crews – In the event of hazardous road, bridge, or highway obstructions
or other dangerous conditions requiring immediate correction, the responding Deputy will
request the call-out of the appropriate emergency crews. The Deputy will take appropriate
action to protect the public from harm, including road or bridge closure, re-direction of traffic,
etc.
d. Public Utilities/Rail – Hazardous conditions created by or to power transmission equipment,
telephone/cable lines, water, gas, or sewage systems; or FEC/CSX equipment, must be
corrected to ensure the public safety. The responding Deputy will request notification be made
to the appropriate agency should the need arise. The Deputy will remain at the scene, if
necessary, and take appropriate measures to re-direct traffic, or limit access to the hazardous
area, as needed.
e. News Media – Should conditions arise which require widespread notification to the public,
such as extended road closures, major accidents, or disaster, the Shift Supervisor shall notify
the VSO's Public Information Officer, who shall then be responsible for contacting the
appropriate media.
X. CRIMINAL WITNESS SUBPOENAS
1. PHYSICAL CRIMINAL WITNESS SUBPOENAS
a. It shall be the responsibility of each District Commander to ensure that a current District shift
schedule, showing all sworn personnel and scheduled personal leave, is maintained at all
times on the I Drive for review and access by the Court Liaison.
b. Each district shall create a “subpoena log” to increase accountability and to ensure that all
sworn personnel are complying with required court appearances.

c. All subpoenas delivered to each district will be received and immediately be logged into the
“subpoena log” by the District Lieutenant.
d. The deputy whose name appears on the subpoena is to be served personally and promptly
by the District Lieutenant or a designated supervisor. Under no circumstance shall service be
accomplished by placing the subpoena in the deputy’s mailbox.
e. The District Lieutenant or designated supervisor serving the subpoena shall log the date and
time the subpoena was served and enters their name in the appropriate space.
f. If the District Lieutenant or designated supervisor is unable to serve the deputy due to
unscheduled or emergency leave, the District Lieutenant shall personally notify the party
(attorney or otherwise) who caused the subpoena to be issued and inform them of the
unavailability of the deputy.
g. In all cases where the subpoena is for trial the State Attorney in charge of the case shall be
immediately notified.
h. These required notifications or efforts to notify shall be noted in the “subpoena log.”
i. Failure to respond to a properly delivered subpoena (general order GO-026-02 Standards of
Conduct, section IV.C.3.d.) may result in disciplinary action up to and including a one-day
suspension and subject the deputy to court sanctions that can include a monetary fine or
suppression of the evidence and testimony.
2. ELECTRONIC CRIMINAL WITNESS SUBPOENAS
a. Subpoenas for VSO sworn personnel are emailed by the State Attorney’s Office to a
dedicated email address ([email protected])
(1) The VSO Court Liaison has access to the mailbox. The Court Liaison’s supervisor, and
three (3) Civil Section clerks have access for backup purposes.
b. The Court Liaison, or their backups in their absence, shall check the [email protected]
mailbox at a minimum once per workday and forward received subpoenas to the employee’s
VSO email address.
(1) Subpoenas received by email during business hours shall be forwarded to the
recipient’s mailbox the same day received. Subpoenas received during non-business
hours shall be forwarded to the recipient’s mailbox on the next business day.
(2) Each email will be marked as high priority and will have a mandatory read receipt.
(3) Each email will contain the Subject Line SAO SUBPOENA.
c. Each employee is responsible for checking their email everyday they work.
d. Each employee shall double click on their email to open it in order to activate the read receipt.
They shall also click “Yes” to send the read receipt.
e. Emails not opened within a 5 day period will be forwarded to the recipient’s supervisor.
f. Within 48 hours of receipt, the Court Liaison will prepare a Return of Service in the CivilServe
software, electronically sign it, and forward a copy of the return to the SAO via email at
[email protected] with the subject line of SUBPOENA RETURN+ the entire court
case number.
g. Failing to respond to an email or missing a court date shall result in disciplinary action.
IV. FORMS (Click here to open the VSO intranet’s Agency Forms page)
• Prisoner Property Inventory form, VSO Form # 070714.001
• Prisoner Property Disposal Notice form, VSO Form # 071014.002

OFFICE

GO-041-04 01/05/2021 None
Title
PATROL ZONE BOUNDARIES
I. PURPOSE
The purpose of this general order is to define the boundaries of the various zones within Volusia County and
designate district responsibility for providing services and equalizing the workload within those zones.
II. DISCUSSION
The jurisdiction of the Volusia Sheriff’s Office (VSO) is sub-divided into four districts (2, 3, 4, and 6). The
districts are further sub-divided into patrol zones, which are the smallest division of geographical areas of
responsibility. Patrol Deputies are assigned to specific zones to provide preventive patrol and respond to
calls for service.

A. THE ZONES COMPRISING EACH DISTRICT ARE AS FOLLOWS:
1. DISTRICT 2 is the Northwest district. It runs from the north county line southward along the St.
Johns River to the west. The eastern boundary is approximately the north-south centerline of the
county. The southern boundary runs along SR 472 in the southeast and then continues to the St.
John’s River from the intersection of SR 472 and N. Volusia Ave. in the southwest. The cities of
DeLand, Lake Helen, and Pierson are in this district, as well as the communities of Seville and
Cassadaga.
a. The District 2 patrol zones are:
• Zone 14 (Town of Pierson)
• Zone 21
• Zone 22
• Zone 23
• Zone 24
• Zone 25
• Zone 26
2. DISTRICT 3 is the Eastside district. The district runs from the north county line to the south county
line to Interstate 4 (I-4), on the mainland, and to Main St. in Daytona Beach on the peninsula. The
eastern border is the Atlantic Ocean. The western border is approximately the north-south
centerline of the county. The cities of Ormond Beach, Holly Hill, Daytona Beach, New Smyrna
Beach, Edgewater, Port Orange, South Daytona, Daytona Beach Shores, Oak Hill, as well as the
community of Ormond by the sea, are located in this district. District 3 has North and South Office
locations.
a. The District 3 North Office patrol zones are:

• Zone 31
• Zone 32
• Zone 33
• Zone 34
• Zone 35
b. The District 3 South Office patrol zones are:
• Zone 51
• Zone 52
• Zone 53
• Zone 54
• Zone 55 (City of Oak Hill)
• Zone 57
3. DISTRICT 4 is the Southwest district. It runs from the south county line to the northern city limits
of Deltona. The city of Deltona is located within the district. The western border is shared with the
northeastern city limits of DeBary and eastern city limits of Orange City. The eastern border
encompasses the community of Osteen and runs north along CR 415 until meeting the District 3
South border south of Lake Ashby.
• Zone 41
• Zone 42 (City of Deltona)
4. DISTRICT 6 is the Southwest District. It runs from the St. John’s River in the south to SR 472 in
the northeast. The northwest border continues from the intersection of SR 472 and N Volusia Ave.
until it reaches St. John’s River towards the northwest. The cities of DeBary and Orange City are
located within the district. The western border is the St. John’s River, and the eastern border
comprises the southwestern city limits of Deltona and western city limits of Orange City.
• Zone 61; (City of DeBary)
• Zone 64
• Zone 65
5. Each District is under the command of a District Commander, who shall be responsible for
providing services to the citizens within the District, including respective contract cities. Patrol
Deputies shall be assigned responsibility for a particular zone or zones.
B. DISTRICT MAPS
1. Maps of each District and the zones located within that District are maintained digitally and
available via ForceWatch, which combines AVL and CAD with Google maps and allows for visual
tracking of all units from the MDC.
2. Digital mapping and crime data information are provided through weekly/bi-weekly CompStat
meetings and are available on the VSO Website.
IV. REFERENCES
• Patrol Zone Boundaries

OFFICE

GO-041-05 01/05/2021 01/13/2022
Title
VEHICLE ASSIGNMENT AND REPLACEMENT PROGRAM
I. PURPOSE
The purpose of this general order is to establish general guidelines for the assignment of Volusia Sheriff’s
Office (VSO) vehicles.
II. DISCUSSION
The VSO operates a fleet consisting of marked patrol, unmarked/investigative, administrative, and a wide
variety of utility and special purpose vehicles.
Due to the wide variety of applications vehicles are subject to, vehicle assignment is based on the vehicle’s
designed utilization benefits to the agency as a whole and is not based on position or rank.
Use and application also applies to vehicle replacement, which is based on the criteria set forth herein.
III. POLICY
It shall be the policy of the VSO to optimize the agency’s vehicle assignment and replacement program to
ensure operational safety, fiscal prudence, and service to the community.
Subsequently, the VSO will diligently monitor and document preventative maintenance and individual vehicle
servicing in order to identify in a timely manner any safety or excessive maintenance/repair issues associated
with a particular vehicle within the fleet.
Furthermore, the VSO recognizes the increased fiscal responsibilities, performance issues, and risk
exposure that may arise from an aging fleet.
To this end, the VSO will seek to balance cost, safety, and service to ensure continued operational reliability,
full emergency response capabilities, and overall benefit to the community it serves.
IV. PROCEDURE
A. GENERAL
1. The Fleet Manager will oversee the agency’s vehicle assignment and replacement program to
include:
a. Coordinating with respective components to ensure each vehicle is fully equipped and ready
for initial assignment/reassignment based on designated vehicle task;
b. Documenting and maintaining all required paperwork and forms required for
assignment/reassignment;
c. Monitoring the overall preventative maintenance schedule(s) to ensure adherence to
established policy;

d. Facilitating any needed maintenance/repairs;
e. Assessing vehicles for potential replacement or reassignment recommendations as they
approach established mileage-level guidelines;
f. Assisting in the replacement and reassignment of identified vehicles to meet the needs of the
agency.
2. Vehicles are reviewed for possible replacement or reassignment as they reach pre-determined
mileage levels in accordance with their task assignment (refer to the chart found below).
3. These reviews are facilitated by the Fleet Manager who will assess and document overall
performance, safety, and cost/benefit to the agency prior to recommending replacement or
reassignment of a vehicle.
4. Based on the vehicle’s performance measures during the Fleet Manager’s review, the vehicle may
be selected for replacement, reassignment, or may remain assigned in its current service pending
a future performance review.
5. A variety of performance measures are utilized in determining the replacement or reassignment
needs of a fleet vehicle. These measures include, but are not limited to:
a. Average mileage over time (based on the average usage across the fleet for that category of
vehicle);
b. Average life expectancy in months of service;
c. Category of vehicle assignment/type of use;
d. Task assignment of the vehicle (Primary response vehicles, administrative or investigative
duties, off-road, agriculture/ranch/marine, towing specialized vehicles/equipment, etc.);
e. Maintenance schedules;
f. Previous history of accident/damage;
g. Excessive maintenance/repair issues (refer to section IV.A.7.);
h. Maintenance costs.
6. County variances in geography and demographics, assignment of the driver, or specialty of the
vehicle all dictate the accumulation of mileage, some more rapidly than others of the same year
model. These variables also affect the frequency of maintenance/repair issues and associated
costs.
7. The Fleet Manager will be watchful for any indication of driver-initiated causes that may lead to
excessive maintenance/repair issues (e.g. excessive tire or brake wear/replacement) beyond
those normally associated with expected use. In such cases, the Fleet Manager will notify the
respective supervisor for follow-up or corrective action.
8. Unless a specific vehicle within a category is identified for review based on maintenance/repairs,
the following established milestones will be used as a guide to initiate a performance review prior
to replacement or reassignment:
VEHICLE TYPE REPLACEMENT REVIEW LIFE IN MONTHS

MILEAGE
PURSUIT VEHICLES 120,000 60 MONTHS
PURSUIT SUVs (4X2) 125,000 60 MONTHS
K-9 VEHICLES OR K-9 SUVs 120,000-125,000 60 MONTHS
ADMINISTRATIVE and 140,000 72 MONTHS
INVESTIGATIVE UNITS:
(NON-PURSUIT)
SUVs (4X4) 150,000 60 MONTHS
TRUCKS (4X4 OR 4X2) 175,000 72 MONTHS
VANS 175,000 84 MONTHS

9. It is recognized that some equipment will no longer be required to perform the function for which
it was originally acquired. This scenario can result in vehicle replacement or sale outside of the
anticipated schedule.
10. Once a vehicle is identified and recommended for replacement/reassignment, the Fleet Manager
shall notify the Administrative Services Division Chief for any scheduled action.
11. The following categories of assignment will be utilized when acquiring new vehicles and when
making recommendations for reassignment of existing fleet vehicles:
B. CATEGORY I
1. NEW POLICE PACKAGE VEHICLES
a. New police package vehicles are assigned to the following, whenever possible:
• Law Enforcement Operations Division (LEOD);
• Court Services Section (CSS) - Extraditions and Civil (Enforceable).
C. CATEGORY II
1. Vehicles meeting designated milestones may be moved to a Category II vehicle upon
review/assessment and will be assigned as follows:
• Retained in LEOD for continued use as a marked Patrol/Pursuit unit if the vehicle reaches 60
months with less than the average replacement mileage and the vehicle has had no noted
significant performance issues upon review, as determined by the Fleet Manager;
• Administrative;
• LEOD Investigative Units;
• Court Services Section. (marked; supplement to new vehicles for Civil Services).
D. CATEGORY III
1. Category III vehicles are pursuit package vehicles with 160,000-175,000 miles or that have had
major body repair resulting from a crash.
2. Personnel holding administrative positions shall be issued Category III vehicles.
E. CATEGORY IV
1. Category IV vehicles are pursuit package vehicles that exceed the average replacement criteria
for the specified class of vehicle.
2. The following areas shall utilize these vehicles:
• Pool cars (other than LEOD);
• Vehicles assigned to personnel as transportation.

OFFICE

GO-041-06 01/05/2021 05/14/2021
Title
INDIVIDUAL VEHICLE ASSIGNMENT PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidelines for the use of individually assigned vehicles.
II. DISCUSSION
Volusia County has experienced a rapid growth rate and is changing from a rural to an urban style community.
Calls for law enforcement services continue to increase in response not only to population growth and
demographics, but to new legislation, homeland security issues and a host of new emerging types of crime
generated in part from advancing technologies (e.g. Internet). The Individual Vehicle Assignment Program is
designed and implemented to provide additional police services without a commensurate increase in Volusia
Sheriff’s Office (VSO) manpower.
The program is designed to accomplish the following goals:
• Improve response time for off-duty personnel when mobilized for an emergency.
• Improve and enhance operational readiness during times of critical incidents and disasters (natural
and manmade.)
• Increase the availability and immediate activation of emergency resources to assist in evacuations,
traffic direction and emergency response.
• Promote the security and well-being of the citizens of Volusia County by increasing the number
and visibility level of patrol vehicles on the streets and highways.
• Promote police community relations by increasing the number of personal contacts and services
performed by the VSO.
• Reduce the opportunity for criminal activity by creating an awareness of more patrol vehicles in
the community.
• Improve response time to priority calls while increasing the probability for criminal apprehension.
• Improve the level of vehicle performance and appearance by applying preventive maintenance
practices.
• Reduce vehicle per-mile maintenance costs.
• Reduce annual mileage per vehicle, while increasing vehicle life expectancy.
• Provide personal incentives and improve the morale of all members through participation in the
program.
III. POLICY
It shall be the policy of the VSO to maintain an Individual Vehicle Assignment Program to better serve the
citizens of Volusia County by providing additional police services without a commensurate increase in VSO
manpower.

IV. PROCEDURE
A. PARTICIPATION
1. Participation in the Individual Vehicle Assignment Program is a privilege extended to personnel
and is contingent on work assignment, availability, seniority, efficiency, job performance, and
general merit. Abuse of this privilege may lead to temporary or permanent revocation of
participation.
2. Personnel must live within Volusia County in order to take their assigned vehicle home. Personnel
who live outside the county, but are within thirty (30) air-miles of the county line may submit a
completed Request to Take Assigned Vehicle Out of County For the Purpose of Commuting To
and From Work form to the Sheriff or designee through BlueTeam requesting to take the vehicle
out of Volusia County for the purpose of commuting to and from work. To be considered by the
Sheriff or designee, this request must include the number of air-miles from the residence to the
nearest county boundary. If a member lives outside the thirty (30) mile limit, the request will be
denied unless expressly waived in writing by the Sheriff or designee for specific assignment related
purposes.
3. Members will be notified through BlueTeam of the approved or denied request.
4. Personnel who relocate to another address outside of Volusia County will be required to submit a
new written request documenting the new air-miles and respective street address in accordance
with general order GO-026-02 Standards of Conduct. Only one approved request per residential
location is required and shall be maintained in the member’s personnel file.
5. Personnel living outside the thirty (30) air-mile limit will leave their assigned vehicle at the nearest
fire station, police department, or other authorized secured parking lot within Volusia County.
6. Reserve Deputies will not participate in the Individual Vehicle Assignment Program unless
authorized in writing by the Sheriff or designee.
7. Employees that have had their driving privileges suspended/revoked or that are under disciplinary
suspension will not participate in the Individual Vehicle Assignment Program.
8. Leased vehicles are to be considered VSO vehicles. Deputies/Members assigned leased vehicles
will adhere to all sections of this general order, as well as general order GO-041-07 Fuel
Consumption.
9. VSO vehicles are assigned to authorized members for use both on and off-duty. Probationary
employees (excludes promotional probation) are restricted to commuting to/from assigned work
area and are not authorized to participate in off-duty use of assigned vehicle until successful
completion of probation.
10. Off-duty use will be in accordance with this general order.
11. VSO vehicles may be operated by the employee they are assigned to or by another employee with
authorization from their Lieutenant or Watch Commander.
12. All VSO members participating in the Individual Vehicle Assignment Program who are involved in
motor vehicle crashes, personal injury incidents, or damage to property involving a VSO vehicle
will have the matter referred to the VSO Accident Review Committee.
13. The employee has the right to voluntarily present their explanation of the crash to their Divisional
staff prior to the case’s presentation to the VSO Accident Review Committee.
14. The employee wishing to present their explanation at their Division’s staff meeting shall request to
do so through their chain of command. It is the employee’s responsibility to ascertain when and
where to appear.
B. SECURING FIREARMS
1. All sworn personnel shall ensure that firearms are secured within the vehicle’s locking rack system
when leaving the vehicle unattended during use in accordance with general order GO-001-02
Firearms.
2. At the end of shift, all firearms will be removed from the vehicle and secured in accordance with
general order GO-001-02 Firearms.
C. OFF-DUTY USE OF THE ASSIGNED VEHICLE
1. When utilizing an assigned vehicle off-duty, the following procedures will apply:
a. The employee operating the VSO vehicle is responsible for the actions, conduct, appearance
and safety of all occupants of the vehicle.
b. Prior to being transported, passengers are required to agree to follow the instructions of the
Deputy during emergency situations.
c. Non-sworn passengers shall be advised that when the Deputy responds to an emergency
call for service they will be discharged at the nearest, safe, convenient location and may have
to arrange for other transportation.
d. All occupants of the vehicle will be properly attired. Proper attire will consist of clothing of neat
appearance (shirt/blouse, pants/neat shorts/skirt and proper footwear). Employees shall use
common sense and discretion when addressing the rules of this section, due to constant
public awareness. Unacceptable attire will consist of the following:
(1) Tank tops or undershirts
(2) Cut off shorts, short style gym shorts and swimsuits etc.
(3) Clothing that is soiled, stained or has rips, tears or holes
(4) Sandals or shower type shoes
(5) Suggestive clothing with profane or obscene logos displayed
2. Patrol Zone Units will log on and off duty for their scheduled shifts by using their MDC’s unless the
MDC is not functioning at which time the unit will call out via the radio. Units having MDC’s will log
10-75 both in and out of service via the MDC without using the radio.
3. Units without MDC’s will no longer log 10-75 (Off Duty in a County Vehicle) for both in and out of
service via the radio.
4. While using the assigned vehicle off-duty, Deputies shall monitor the appropriate patrol talk group
for their geographic location on their radio transceiver.
5. If a Deputy is within a reasonable response time to a dispatched emergency in-progress call they
will advise Central Communications of their location, estimated response time and shall respond
as a backup unit or first Deputy on the scene if the situation warrants. Any passengers who are
not sworn officers will be discharged at the nearest safe convenient location prior to responding to
the call.
6. Upon arrival at a call for service or while taking a police action, off-duty Deputies shall assume full
responsibility for the situation until relieved by on-duty personnel. Whenever possible, on-duty
personnel shall relieve the 10-75 unit as soon as possible.
7. Drivers of VSO vehicles will obey all traffic laws to include all public and private parking signs.
8. Deputies/Members will operate VSO vehicles with reasonable prudence in order to maintain them
at the highest degree of operating efficiency to ensure operational readiness and economic fuel
usage.
9. Car-pooling will be utilized to reduce the number of vehicles attending functions outside the
County.
10. VSO vehicles will be locked when unattended. Any switches that remotely open the vehicle or
compartments will be locked, if possible. Firearms in a VSO vehicle that are left unattended shall
be secured.
11. “10-75” employees may use their vehicles to and from their part time employment, but may not
utilized the vehicle as part of that employment.
12. PROHIBITED USES
a. VSO vehicles shall not be operated outside of Volusia County without the permission of the
Division Chief. Permission may be granted for education, training and other law enforcement
related functions.
b. Assigned vehicles will not be driven after an employee has taken prescription or non-
prescription substances that affect driving ability.
c. Assigned vehicles will not be driven after an employee has consumed alcoholic beverages.

d. “10-75” employees are prohibited from:
(1) Attending bars, lounges, and package stores
(2) Recreational visits to the beach
(3) Patronizing drive-in theaters
(4) Engaging in traffic enforcement activities while off-duty. Traffic violations of a routine
nature will not be the subject of enforcement action by off-duty personnel. Only those
violations, which impose an immediate threat to the safety of the public, in which an on-
duty Deputy cannot be summoned, shall be authorized for off-duty
stopping/enforcement.
(5) Utilizing vehicles for transporting excessive or heavy loads or have objects protruding
from the trunk or windows unless authorized by a supervisor for a work-related purpose.
(6) Utilizing their vehicles in such a way as to cause public criticism.
D. VEHICLE MAINTENANCE
1. Employees will be responsible for the general maintenance, cleanliness and condition of their
assigned vehicle.
2. Deputies are required to change flat tires on or off-duty, unless otherwise provided by tow contract.
Tires will then be delivered to a Vehicle Maintenance facility for repair or replacement.
3. Routine preventative maintenance work must be performed at the County service facilities, to
include those sites identified for oil and lube only, and done during the employee’s time off, if the
facilities are open during time off hours.
4. Deputies will not leave weapons in their assigned vehicles when the vehicle is being repaired or
serviced unless the Deputy is with the vehicle while the work is being performed.
5. Deputies will use the following procedures when dropping off vehicles after hours for maintenance
at the County Equipment Maintenance facility at 1270 Indian Lake Road, Daytona Beach.
a. All vehicles that are placed in the cage compound must be locked and the keys placed in the
“in” drop box. Keys must be identified.
b. Maintenance request forms will be filled out and placed on the dashboard of the vehicle
requesting repairs.
c. All weapons must be removed from the vehicle.
d. The gate to the compound must be locked upon leaving.
e. Any vehicle that remains inside or outside the confines of Equipment Maintenance overnight
will have the keys removed and the vehicle will be locked.
f. Deputies picking up vehicles after hours from the cage compound will retrieve the vehicle’s
keys from the “out” key box. The key box must be re-locked and the gate re-locked after
removing the vehicle from the compound.
6. Members will not perform the following:
a. Make any mechanical adjustments or alterations unless authorized.
b. Install either inside or outside the vehicle any personally or VSO owned equipment, unless
written approval has been granted by the Division Chief prior to installation. A complete list
of personally owned equipment that has been installed in the vehicle shall be forwarded to
and filed with the VSO’s Fleet Manager.
c. Make or have any repairs to the vehicle other than at a VSO authorized maintenance facility,
without authorization.
d. Use liquid additives in the vehicle other than those authorized by vehicle maintenance.
e. Install or use any trailer or vehicle towing equipment.
7. INSPECTIONS
a. Supervisors will inspect and document vehicles assigned to subordinate members under their
command, at least monthly. Vehicles will be inspected to determine:

(1) Internal and external cleanliness
(2) Adherence to preventive maintenance practices (servicing of vehicle)
(3) The condition and availability of all equipment
(4) Current driver’s license
b. Recurring deficiencies shall be documented and the appropriate actions taken.
8. Willful negligence on the part of the employee in the care or operation of vehicles, or the failure to
comply with general orders governing the use of vehicles will be cause for revoking the Vehicle
Assignment privileges for a period, as determined by the Sheriff.
9. Two chargeable accidents within one year, either on or off-duty, while driving a VSO vehicle, may
result in Vehicle Assignment privileges being revoked for a period, as determined by the Sheriff.
• Request To Take Assigned Vehicle Out Of County For The Purpose Of Commuting To And From
Work, VSO Form # 051421.001

OFFICE

GO-041-07 01/05/2021 None
Title
FUEL CONSUMPTION
I. PURPOSE
The purpose of this general order is to establish guidelines for the consumption and conservation of fuel by
the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
Under normal circumstances, the consumption and conservation of fuels are carefully monitored to ensure a
responsible balance is maintained between necessary operational flexibility and economic/fiscal
responsibility; however, certain times or conditions may cause different levels of concern as to the availability
of fuel.
III. POLICY
It shall be the policy of the VSO that during periods of potential fuel shortages, regardless of the reason,
consumption and conservation of fuel shall be more aggressively regulated. This general order applies to all
agency personnel.
IV. PROCEDURE
A. GENERAL
1. The following levels and restrictions shall be followed as they are implemented.
B. LEVEL ONE
1. Level One constitutes the lowest conservation level. When implemented, employees are asked to
voluntarily begin enhanced conservation of fuel. At this level and all other levels, fuel tanks shall
never be allowed to go below ½ tank before refueling.
2. Off-duty use of vehicle should be kept at a minimum.
3. This level is strictly voluntary and requires minimal supervision.
C. LEVEL TWO
1. Level Two constitutes the second highest conservation level. When implemented, employees are
asked to conserve fuel whenever possible while performing assigned duties.
2. Fuel tanks will be kept at least half full in all but extreme circumstances.
3. Off-duty use of vehicles shall be suspended. Vehicles may be driven to and from work or for
approved work related functions only.
4. This level requires supervision and direction from Sergeants as to how fuel consumption will be
curtailed and is subject to disciplinary action.

D. LEVEL THREE
1. Conservation level three requires mandatory measures to conserve and restrict fuel. All
unnecessary driving will be curtailed.
2. Suggested reductions include, but are not limited to:
• Routine patrol reduced to an absolute minimum;
• Only one attempt should be made to serve non-enforceable civil papers;
• Commercial carriers should be utilized, when possible and appropriate, to pick up instate and
out of state prisoners;
• All other methods personnel can implement to conserve fuel should be utilized.
3. Fuel tanks will be kept at least half full in all but extreme circumstances.
4. Off-duty use of vehicles shall be suspended. Vehicles shall be driven to and from work or for work
related functions only.
5. This level requires strict supervision from Sergeants. Mandated restrictions will be issued. This
level is subject to disciplinary action.
E. LEVEL FOUR
1. Level four is the most restrictive. It shall be implemented only in extreme circumstances.
2. This level will require all vehicles to be parked at designated locations with engines off.
a. These locations will be assigned by the responsible Division Chief or designee.
b. Assignments will be made so that responses to requests for service can be handled in an
expeditious manner.
c. Deputies will return to these locations after responding to a call for service.
3. This level requires strict supervision by the Lieutenants and Sergeants.
4. Mandated restrictions will be issued. This level is subject to disciplinary action.
F. ACTIVATION
1. This general order will be activated by the Sheriff in memo form. The memo will provide:
• The level of implementation.
• Specific restrictions.
• How long the general order implementation will be in effect.
2. Violation of restrictions of this general order are subject to a suspension of 3 to 5 days or
suspension of off-duty vehicle privileges.
G. COUNTY FUEL SITES
1. All County fuel sites will remain active for as long as possible. The sites listed below have the
largest storage capacity and will be designated as the primary fuel sites when and if the other sites
close;
• West Side – Northwest barn located West of DeLand on State Road 44;
• East Side – Walker Street Barn, located on Walker Street, between Nova road and US-1 in
Holly Hill.

OFFICE

GO-041-08 01/05/2021 None
Title
SPECIAL OPERATIONS SECTION
I. PURPOSE
The intent of this general order shall be to establish the criteria for use of the Special Operations Section's
specialized equipment, including aircraft, vessels, and vehicles, and outline the qualifications for those who
operate this type of equipment.
II. DISCUSSION
The Special Operations Section is a component of the Support Operations Division (SOD). It is staffed and
equipped to handle situations and occurrences that exceed the limitations normally imposed on a Deputy or
Detective. In this capacity, the section employs aircraft, vessels, and other specialized equipment for
accomplishing the mission. Due to the specialized nature of the equipment utilized by the section, certain
qualifications must govern both its use and operation. These qualifications and criteria for utilization are
contained herein.

A. STAFFING
1. All Volusia Sheriff’s Office (VSO) rotary winged aircraft shall be staffed with a pilot and
Paramedic/Tactical Flight Observer for all air patrol operations. They shall function in the capacity
of a team with each sharing responsibility for operational activities and aircraft readiness.
2. Situations involving aerial fire suppression shall be supported by at least one sectional ground
person who shall maintain direct radio contact with the pilot of the aircraft. The pilot shall be the
sole occupant during fire suppression operations.
3. VSO vessels shall be operated by a Deputy’s trained in marine operations and familiar with the
specialized operating characteristics of the vessel used.
B. EQUIPMENT
1. AIRCRAFT
a. Each aircraft shall be equipped as mandated by the Federal Aviation Administration (FAA).
In addition, rotary winged aircraft used for night operations shall be equipped with a high
power search light or forward looking infrared system to facilitate aerial searches.
b. Each aircraft shall have the necessary radio equipment on-board to communicate with
Central Communications and conduct the individual specialized mission.
c. Each aircraft shall have supplemental and specialized equipment on-board as may be
required by the mission assignment.

d. The Maintenance Supervisor of the Aviation Unit is responsible for the periodic and scheduled
maintenance of the aircraft.
2. VESSELS
a. Each vessel shall have the necessary radio equipment on-board to communicate with Central
Communications and conduct the individual specialized mission.
b. Each vessel shall be equipped in accordance with United States Coast Guard (USCG)
regulations.
c. The Marine Maintenance Mechanic is responsible for the periodic and scheduled
maintenance of the Section's vessels.
3. FOUR-WHEEL DRIVE VEHICLES
a. The four-wheel drive vehicles shall be equipped with the necessary communications
equipment on-board to communicate with Central Dispatch. In addition, these vehicles shall
be equipped as dictated by the mission assignment.
C. OPERATIONS
1. The Special Operations Section shall respond to requests for service to include law enforcement,
medical, fire, and governmental support. These requests may be handled directly by the affected
personnel in an emergency situation or channeled through the Special Operations Section where
time allows.
2. AIR OPERATIONS
a. The pilot in command shall have the sole discretion for undertaking or rejecting a mission
based upon such factors as expertise, equipment capability, or risk. The pilot in command
shall also have sole authority to curtail a mission upon considering changing factors which
may limit the success or safety of the mission.
b. Aircraft may be used for air ambulance transport in accordance with accepted Volusia County
Emergency Medical Services protocols. Each transport will be made with a
Paramedic/Tactical Flight Observer attending the patient and the receiving hospital will be
mutually agreed upon by the transporting Paramedic/Tactical Flight Observer and the
attending physician.
c. The pilot in command shall on each flight, insure the fitness of the aircraft for flight and be
responsible for all decisions concerning flight safety.
d. Paramedics/Tactical Flight Observers shall insure that each piece of medical equipment
necessary for medical transport is on-board and serviceable.
e. All training and maintenance flights shall be conducted with the authorization of the Section
Commander or designee.
f. Only those personnel who are directly supporting the mission of the flight are to be
transported as passengers. A list of passengers to be transported will be available prior to
authorization of a personnel transport flight.
3. WATER OPERATIONS
a. The vessel captain shall have the sole discretion for undertaking or rejecting a mission based
upon such factors as expertise, equipment capability, or risk. The vessel captain shall also
have sole authority to curtail a mission upon considering changing factors which may limit the
success or safety of the mission.
b. Each Marine Deputy shall be responsible for insuring that their vessel is fit for duty and carries
the necessary equipment for the mission and compliance with United States Coast Guard
(USCG) regulations.
4. AGRICULTURAL AND LIVESTOCK
a. The Agricultural Crimes Unit patrols the agricultural areas of the County and investigates
crime involving agricultural products and livestock. The Agricultural Crimes Deputy may be
contacted either directly through Central Communications or through the section. The
Agricultural Crimes Unit shall be available for all calls for service involving livestock that are
loose, neglected, abandoned, or abused.

b. In instances of animal neglect or cruelty in which the animals are to be seized, the Agricultural
Crimes Deputy shall consult with a veterinarian as soon as practical concerning the condition
of the animals. The Section Commander or designee will be notified prior to any seizure.
D. ADDITIONAL DUTIES AND RESPONSIBILITIES
1. Personnel assigned to the Special Operations Section shall be responsible for the following:
• Care and cleanliness of the hangar and office areas.
• Cleanliness of aircraft, vessels, and vehicles.
• Assurance that each aircraft, vessel, or vehicle is left fueled and mission ready after each
use.

OFFICE

GO-041-09 01/05/2021 None
Title
K-9 UNITS
I. PURPOSE
The purpose of this general order is to establish policy and procedures governing the use and training of
Volusia Sheriff’s Office (VSO) Canine (K-9) Units.
II. DISCUSSION
The use of K-9 Units has proven to be a valuable asset to the law enforcement community. The VSO
maintains K-9 Units in support of patrol operations and other specialized units, as well as court and airport
security. The K-9 Units are also available to assist other agencies upon request.
Overall coordination and administration of the agency’s K-9 program rests with the K-9 Unit Supervisor within
the Special Operations Section of the Support Operations Division. The day-to-day operational supervision
and deployment of K-9 Units rests with the respective Command to which they are assigned.
III. POLICY
It is the policy of the VSO to maintain fully operational K-9 Units. It shall further be the policy of the VSO to
deploy K-9 Units only after careful consideration and in using great caution.
IV. PROCEDURE
A. GENERAL
1. K-9 Units are employed in the process of tracking, searching structures and areas, searching for
property, evidence, narcotics, explosives, suspect apprehension and Deputy safety.
B. ADMINISTRATION
1. The Support Operations Division K-9 Unit is assigned to the Special Operations Section and is
under the supervision of the K-9 Unit Sergeant.
2. The Special Operations Section K-9 Unit supervisor shall be responsible for coordinating the
training and performance of the individuals assigned to K-9.
3. The Special Operations K-9 Unit Supervisor shall be responsible for maintaining performance and
activity records of the K-9 Teams and any other records required by the Division Chief.
4. All K-9 Teams will be issued and shall wear the authorized K-9 uniform while performing K-9
duties, unless directed otherwise by the Chief Deputy.
C. K-9 USE OF FORCE DEPLOYMENT

1. The use of a K-9 does not constitute the use of deadly force. K-9 handlers are reminded that only
the degree of force necessary to apprehend or secure a subject may be used in accordance with
general order GO-001-01 Use of Force Guidelines.
2. BITES
a. When a person has been bitten by a K-9, the handler will immediately request emergency
medical personnel be dispatched, then render first aid to the bitten person as needed.
b. All K-9 bites will be reported in accordance with general orders GO-001-01 Use of Force
Guidelines and GO-001-03 Use of Less-Lethal Weapons and Devices.
c. The Watch Commander/Assistant District Commander shall be notified.
D. K-9 APPLICATIONS
1. Each K-9 handler shall maintain control of their K-9 at all times.
2. K-9 WARNINGS
a. Unless specifically a tactical disadvantage, a K-9 warning will be given in a loud clear voice:
“This is the Volusia Sheriff’s Office K-9 Unit – reveal yourself or the K-9 will be
released”, or similar words to that effect. The K-9 handler will give adequate time for the
suspect(s) to surrender before releasing the K-9. The warning on a track or area search may
be omitted if the K-9 handler reasonably believes that the suspect(s) is armed, if it places the
K-9 team in an enhanced level of potential danger or at a tactical disadvantage. In each case
where a K-9 warning is determined to present a distinct tactical disadvantage, the facts
and circumstances must be clearly articulated in the offense report and the use of
force report.
3. LOST/MISSING PERSONS (NON-CRIMINAL)
a. K-9 Teams may be deployed to search for lost/missing persons. K-9's shall be kept on-lead
and muzzled at all times while conducting searches for lost/missing and other non-criminal
persons. However, should the circumstances of the search change, removal of the muzzle
will be at the discretion of the handler.
4. CRIMINAL SUSPECTS
a. K-9 Teams may be deployed to search for misdemeanor and felony suspects. K-9 Teams
may be used for apprehension of felony suspects, when the K-9 is the appropriate level of
use of force.
b. Tracking and area searches for felony suspects may be on or off lead at the Handler’s
discretion; all misdemeanor suspects will be conducted on-lead. The length of the lead will
be appropriate for the amount of visibility in the area being searched.
c. When possible Deputies will secure a perimeter for the K-9 Team. Deputies shall avoid
entering the perimeter to prevent contamination of the area. The K-9 handler should know
the locations of perimeter units and be advised of any contamination of the area being
searched.
d. When not a tactical disadvantage, the K-9 handler should keep the perimeter units updated
with their location and direction of movement, allowing the perimeter to flow with the track.
5. BUILDING/COMPOUND SEARCHES
a. For building/compound searches, the supervisor in charge of the incident shall ensure the
outside perimeter is secure prior to the search.
b. After the K-9 handler announces the warning, the K-9 handler shall allow ample time for the
suspect to surrender. If the suspect refuses to surrender or answer, the K-9 handler may
conduct a search. For FELONY suspects, the search may be on-lead or off-lead. For
MISDEMEANOR suspects, the search shall be on-lead. In those situations where the
building/compound is comprised of multiple floors or expansive rooms/area, consideration
should be given to the number of K-9 warnings given and the length of time allowed to
surrender. Since each situation is different, the K-9 handler will need to consider the totality
of the situation when determining a reasonable number of warnings prior to deployment.
c. K-9 Teams may be used to apprehend or prevent the escape of suspects when probable
cause exists that the suspect committed or is committing a felony. The utilization of the K-9

must be progressive force where lesser force could not reasonably accomplish the arrest.
The K-9 may be released, in this situation, when the handler deems it necessary. The K-9
handler will consider possible dangers prior to releasing their K-9 such as: civilians or other
law enforcement officers in the area, vehicular traffic, etc.
6. CROWD CONTROL
a. Due to the strong emotions involved and the likelihood of a counter-productive reaction, the
use of K-9 dogs for crowd control, civil disorder, or riot is prohibited without the direct, on
scene authorization by the District Commander or if the District Commander is unavailable
the Watch Commander.
7. SEARCHES FOR ARTICLES
a. K-9 Teams may be deployed to search for articles such as evidence, explosives, and
narcotics. K-9’s may be used to search persons, areas, conveyances, buildings, etc. where
legally allowed to do so.
b. K-9 handlers shall be advised of the type of object to be located and the area to be searched
to ascertain if a search will be appropriate.
c. Searches will not be conducted if the K-9's handler believes there is a chance of the K-9
ingesting any harmful or fatal substance.
8. ADDITIONAL USES
a. K-9's may also be utilized to protect the handler from being battered, or to prevent serious
injury to another person.
b. In addition to operational uses, K-9 Teams may also be utilized for VSO approved skill
demonstrations and community events to enhance public education and awareness.
E. ASSISTING OTHER AGENCIES
1. The VSO will assist local law enforcement agencies through use of K-9 teams whenever possible.
2. When a request is received from another agency within Volusia County for use of the VSO K-9
Teams, the Watch Commander/Assistant District Commander will be notified. When the request
is from an agency outside of Volusia County, the Watch Commander may grant such request.
3. K-9 handlers shall operate within the scope of the VSO policies and procedures.
F. K-9 VEHICLES
1. Law Enforcement Operations K-9 vehicles will be modified to include a compartment in which the
K-9 may be secured. The compartment must provide for the safety of the K-9, prevent
unauthorized persons from having contact with the K-9, and prevent the K-9 from damaging the
vehicle’s interior.
2. The vehicle will be marked with the words "CAUTION" and "K-9 UNIT". The lettering shall be at
least two inches high. They will be affixed to the rear doors at readable level in two parts:
"CAUTION" shall be placed at the top of the door just below the window; "K-9 UNIT" will be placed
immediately beneath the word "CAUTION". Exception: Use of detection K-9s in an undercover
capacity does not require vehicle markings.
3. The vehicle will be equipped with a temperature monitoring alarm. The alarm will be used anytime
the handler is away from the vehicle and the dog is left inside.
4. The handler will ensure adequate ventilation for the dog when confined to the interior of the vehicle.
Considering the climatic conditions of the day, the handler may leave the air conditioning on or
fully lower the rear windows of the vehicle.
5. When leaving the K-9 vehicle unattended or being out of sight of the vehicle the K-9 handler shall
lock the vehicle to prevent unauthorized persons having contact with the K-9.
G. TRAINING AND CERTIFICATION
1. INITIAL CERTIFICATION
a. New or not previously certified drug/explosives detection K-9’s or handlers shall attend a one
hundred sixty hour (160) hour training school specializing in the detection of drugs/explosives

prior to working in a drug/explosive detection capacity as part of the team’s assigned duties
unless otherwise approved by the Division Chief.
b. New or not previously certified dual-purpose (drug and tracking/apprehension) teams shall
attend and successfully complete a four hundred (400) hour training school consistent with
FDLE standards.
c. New or not previously certified electronic storage detection (ESD) K-9’s shall attend and
successfully complete a course at a recognized electronic storage detection K-9 school or
received a certificate of achievement from a recognized electronic storage detection testing
or certification agency.
d. Each K-9 team shall also achieve a passing score at an approved recognized certification
entity. Local, regional or national certifying entities may be utilized. E.g. U.S. Police Canine
Association, North American Police Work dog association, etc. The decision relating to the
choice of which entity to utilize shall be made by the Division Chief with input from the Special
Operations K-9 Unit Supervisor or Trainer.
e. All VSO K-9 teams unable to attend said certification due to verified illness, injury, or other
extenuating circumstances will be addressed by the Division Chief or designee, with input
from the Special Operations Commander.
2. MAINTENANCE TRAINING
a. The K-9 team shall conduct regular objective-oriented training sufficient to maintain
operational proficiency on all trained odors. Qualified handlers may be issued training aids to
be maintained in their assigned vehicle, which will be equipped with a secure safe and a
vehicle alarm system to maintain the security of the training aids.
b. Training is meant to sustain and enhance the performance of the handler, the canine and the
canine team.
c. In training, situations are purposely sought to challenge the capabilities of the K-9 team within
the operational environments for which the team may be deployed.
d. Teams shall be challenged to improve and enhance abilities.
e. Training in detection shall include:
• A variety of locations
• A variety of heights, depths, containers and distraction odors.
• A variety of types of searches, e.g. vehicles, buildings, parcels, luggage, blank areas
and persons depending on federal, state and local laws).
• A varied duration of set times
• A varied duration of search times.
f. Dual-purpose K-9 teams shall train to a minimum of the VSO-recognized standard of twenty-
four (24) hours per month in routine supervised training. Dual-purpose K-9 teams (detection
& tracking/apprehension) shall incorporate four (4) hours of scent specific training into the 24
hours a month or attend the single purpose training to maintain proficiency.
g. Single purpose K-9 teams shall train to a minimum of the VSO-recognized standard of twelve
(12) hours per month in routine supervised training.
h. Failure to meet the minimum monthly requirement will require the K-9 handler to complete an
entry in their training records indicating why the training requirement was not met, e.g.
vacation, sick leave, special assignment, etc.
i. Routine training conducted by the handler to maintain the dog’s proficiency and to reinforce
odor recognition is an acceptable form of training, but shall be combined with supervised
training on a regular basis. A qualified trainer other than the handler conducts supervised
training in order to improve performance and to identify and correct training deficiencies.
3. PROFICIENCY ASSESSMENTS
a. Reliability of the canine teams shall be based upon the results of certification and proficiency
assessments.

b. Proficiency assessments should be conducted bi-annually. The format used will be that set
forth by the VSO utilizing standards developed by one or more of the following:
• USPCA (United States Police Canine Association)
• NNDDA (National Narcotic Detector Dog association)
• NAPWDA (North American Police Work Dog Association), or
• ADCA (American Detection Canine Association
c. The United States canine industry standard for certification is a yearly certification. This
standard was developed and is currently endorsed by the three largest U.S. police canine
associations: USPCA, NAPWDA and NPCA (National Police Canine Association). This
standard is also endorsed by the largest U.S. police canine contraband detector dog
association, NNDDA.
d. All detection teams, as determined by the VSO, should seek and hold at least yearly a
certification, which shall be issued by the VSO and based on nationally recognized certifying
agencies such as USPCA, NNDDA, or NAPWDA, or comparable organization.
e. It will be the responsibility of the K-9 Team’s direct supervisor to ensure each handler attends
training to meet the minimum VSO recognized standards with their assigned K-9.
f. The Special Operations Section K-9 Unit Supervisor, or designee, will ensure that copies of
all in-service training records are forwarded to the Training Section at the end of each month
for retention.
g. Each quarter, the Training Section will provide a certificate of training to each K-9 handler
summarizing their respective total hours of roll-call training for the quarter. Each handler will
maintain a copy of this certificate in their training logbook.
h. The handler receiving such documentation shall maintain any certification documents. A copy
of any certificate shall be sent to and maintained by the Training Section.
H. DOCUMENTATION
1. The only approved K-9 reporting software for the VSO will be that which is designated for such
use by the Special Operations K-9 Supervisor; the designated software shall be utilized to track
all training and deployment records of the individual K-9 teams, both dual purpose and single
purpose.
2. K-9 HANDLERS
a. Each K-9 Handler will have the software installed on their MDC (if applicable); each District
will have at least one designated computer workstation with the appropriate software
installed.
b. K-9 records will accurately detail training and deployments including all relevant facts.
c. Handlers are required to complete a K-9 training or deployment log after each individual
training or deployment event.
d. Each K-9 Handler is required to have their records uploaded to the server no later than one
week after completion of the training or deployment.
e. Each K-9 Handler will print a completed copy of their training and deployment log and place
it in a book to be kept by the handler in their possession at all times.
3. SPECIAL OPERATIONS K-9 UNIT SUPERVISOR
a. The Special Operations K-9 Unit Supervisor will monitor and ensure compliance with handler
reporting requirements.
b. The Special Operations K-9 Unit Supervisor will perform a weekly on-line backup to minimize
any loss of records should there be a system failure.
I. TRAINING AIDS – DRUGS & EXPLOSIVES
1. Training aids shall consist of actual drugs or explosives. The Special Operations Section
Commander or designee, will be responsible for acquiring, securing and preparing all training aids.
A control log will be prepared and maintained by the respective designee to maintain information

on training aid, chain of custody, and accountability. This log will be stored in the safe room at
each safe location.
2. The VSO shall obtain drug-training aids through the Drug Enforcement Administration (DEA); all
such training aids are prepackaged with a recorded weight, sealed and stamped with a tracking
number by the DEA.
3. Authority to repackage any drugs received from DEA for training purposes will be limited to the
Special Operations
4. Section K-9 Unit Supervisor in the presence of a designated witness. The following information
will be documented:
a. Date and initial the repackaged/sealed training aid(s) [Both the K-9 Unit Supervisor and the
witness]
b. Record the weight and contents on the new package label
c. Record the DEA tracking number from the package being sub-divided on the new package
label.
d. Designate and record a unique in-house tracking number for each new training aid
e. Record the designated sub-custodian/deputy assigned the training aid
f. Designated sub-custodians/deputies assigned a training aid will sign the log maintaining
chain of custody.
5. K-9 explosive training aids shall be obtained through an approved vendor as reviewed and
submitted by the Bomb Team Commander. As the Special Operations Section Commander’s
designee, the Bomb Team Commander will be responsible for acquiring, securing and preparing
all training aids utilized by explosive detection K-9 teams and shall issue and account for said
training aids in the same manner as drug training aids.
6. VSO personnel shall not alter the packaging of any training aid(s) assigned to them; training aids
signed out from the safe will be inspected when checked out/in to ensure all contents are present
and packaging is not compromised. All training aids will be returned by end of shift and
documented on the log.
7. All K-9 teams will report to the Special Operations Section K-9 Unit Supervisor for designated
training-related activities.
8. All caution shall be taken to prevent K-9’s from ingesting or coming into contact with any training
aids as this could impose serious and life-threatening injury. All K-9 handlers will be trained in the
use and issued Naloxone (NARCAN) in accordance with general order GO-041-21 Naloxone HCL,
Emergency Opioid Antagonist Program.
9. When not in use for training, assigned training aids will be maintained in the designated training
safe.
J. INVENTORY, DAMAGE AND DESTRUCTION OF TRAINING AIDS
1. INVENTORY
a. The Special Operations Section K-9 Unit Supervisor shall inspect all personnel with assigned
training aids once a month at in-service training. The K-9 Supervisor will maintain
documentation of the monthly inspection. Integrity of the overall packaging/seal will be of
particular concern to ensure safety of the K-9 and provide early detection of any damage to
the training aid(s). Any discrepancies will be documented and brought to the attention of
respective command personnel.
b. In addition, the Bomb Team Commander will conduct a documented semi-annual
audit/inspection of both inventoried and assigned explosive aids. Any discrepancies will be
documented and brought to the attention of respective command personnel.
c. The Professional Compliance Unit shall conduct periodic audits of training aides.
2. DAMAGE
a. The K-9 Officer shall immediately notify their Unit Supervisor of any damage to the packaging,
spillage, loss, theft, or contamination of training aids. If the Unit Supervisor is not available,

the K-9 handler shall notify the on-duty Special Operations chain of command (SOCOC). The
Unit Supervisor, or SOCOC, shall notify the Special Operations Commander verbally and in
writing. In the case of compromised explosive training aids, the Bomb Team Commander
shall also be notified immediately. A copy of the memorandum shall be forwarded to
Professional Compliance.
b. When a controlled substance is lost during training or other circumstances, the K-9 officer will
secure the scene and immediately initiate a search for the item, if practicable, along with
making the notifications required above.
c. Damaged training aids will be inspected by the Special Operations K-9 Unit Supervisor to
determine if there is any loss or contamination to the substance.
(1) If the packaging is damaged and there is no loss or contamination, the Special
Operations K-9 Unit Supervisor and a witness will repackage the training aid. The
Special Operations K-9 Unit Supervisor will document the repackaging in a report that
will be reviewed through the chain of command.
(2) If any package is broken open, the Unit Supervisor, or on-duty SOCOC, shall perform
a presumptive test on the contents in the presence of the reporting K-9 officer. The
gross weight of the drugs and total weight of the package will be documented before
resealing the training aid. Both the Supervisor and the K-9 officer will initial the
repackaged training item.
(3) If it is determined that the training aid has been contaminated, the training aid will be
packaged as evidence and submitted for destruction.
(4) If a narcotic training aid is lost, or any part thereof, the Special Operations K-9 Unit
Supervisor will complete a DEA 106 form on-line (www.deadiversion.usdoj.gov)
reporting the loss. A copy of the report will be printed, retained and an additional copy
sent to the local DEA office.
d. A written report explaining the circumstances shall be completed for all damaged,
compromised and lost training aids. The report shall document the tracking number, weights
of the training aid and its contents. The original report will be forwarded and reviewed through
the chain of command. Copies of all logs and training aid inspections will be attached to the
written report.
3. DESTRUCTION
a. If it is determined upon initial review of the damaged or otherwise compromised training aid(s)
that further supervisory review/inquiry is to be conducted, the training aid will be weighed,
packaged as evidence and submitted to the Evidence Section pending conclusion of the
supervisory review.
b. Once reviewed and cleared by chain of command, the training aid will be scheduled for
disposal in accordance with established Evidence Section procedures.
c. In the case of compromised explosive training aids, the Bomb Team Commander will be
notified immediately. The Bomb Team Commander will be responsible for ensuring proper
disposal and documentation.
d. All inventory records and documentation reporting loss, spillage, contamination, or theft shall
be maintained by the Special Operations Section Commander, or designee, and available for
inspection by Executive Command, Internal Affairs, or Professional Compliance.
K. CONDUCT OF VSO PERSONNEL
1. Due to the specialized training and temperament of K-9’s, VSO personnel will conduct themselves
as follows:
• VSO personnel will not pet or feed K-9’s unless the handler is present and gives permission
to do so.
• Under no circumstances will personnel tease or harass a K-9.
• Under no circumstances will anyone other than the handler give commands to a K-9, except
in an emergency or with prior approval from the handler.
L. K-9 CARE
1. Each K-9 Handler is responsible for the 24 hour/day care of the K-9 assigned to them. Care of the
K-9 includes:
a. Feeding and supplies
b. Grooming
c. All necessary medical care at VSO approved veterinary facilities.
d. Cleaning and maintaining the kennel and assigned vehicle.
e. In cases where the K-9 needs to be boarded, a VSO approved facility or other VSO handler
shall be utilized.
2. All K-9 handlers will receive four (4) hours overtime pay per week to provide for the care of the K-
9.
M. K-9 EQUIPMENT
1. All K-9 handlers will be issued the following equipment for use in handling their dog:
• 1 – six foot lead
• 1 – heavy metal choke chain
• 1 – leather tracking harness
• 1 – muzzle
• 1 – Kennel
2. Additional specialty equipment may be issued based on additional training received or targeted
activity.

OFFICE

GO-041-11 01/05/2021 None
Title
STATE ATTORNEY REFERRAL CARD
I. PURPOSE
The purpose of this general order is to establish procedures for the use and dissemination of the State
Attorney Referral Card.
II. DISCUSSION
The State Attorney's Office has provided a form to take the place of non-arrest complaint affidavits. The form
was designed to reduce the number of non-arrest affidavits processed through their office.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to utilize the State Attorney Referral Card according
to the procedures described in this general order.
Utilization of the card does not relieve the Deputy of the responsibility to complete an incident report. The
card shall be utilized whenever:
• There is indecision by the victim as to whether prosecution is desired.
• The State Attorney needs to decide who is going to be charged or what offense will be charged.
• The victim/complainant does not wish to sign affidavits.
IV. PROCEDURE
A. GENERAL
1. An incident report will be completed in conjunction with the referral card.
2. This form shall not be used for juvenile offenders.
3. The State Attorney Referral Card takes the place of a non-arrest complaint affidavit for any state
misdemeanor for which a suspect cannot be arrested on probable cause and where the name,
address and approximate age of the suspect is positively known.
4. The State Attorney Referral Card shall not be used for state misdemeanor charges that allow
arrest without warrant when the misdemeanor is not committed in the presence of an officer.
5. In cases where additional action is deemed necessary an SA-707/non-arrest affidavit may be
generated and forwarded through regular channels to the State Attorney’s Office.
6. Deputies shall complete the back of the referral card as thoroughly as possible. The Deputy shall
print their name in the appropriate section, along with their VSO identification number.

7. Deputies shall check the appropriate box indicating what State Attorney’s Office the victim shall
report to and on what date. The victim shall then be instructed to follow the instructions printed on
the card.
8. Deputies shall leave the clerk number blank and place the case number under the O.R. Number.
9. Deputies shall complete the cards for the victims, printing the information legibly.
10. Victims shall be told that this process speeds up their complaint and that they (the victim) will be
talking directly with an Assistant State Attorney who will be making a filing decision on their
complaint.
11. When the victim knows the witnesses, it will be unnecessary to produce an additional witness list.
12. When the victim does not know the witnesses, deputies shall include witnesses in their report and
indicate such on the back side of the referral card.

OFFICE

GO-041-12 01/05/2021 None
Title
RESTITUTION
I. PURPOSE
The purpose of this general order is to establish guidelines pertaining to restitution for damage or loss caused
directly or indirectly by a defendant's offense or actions and to establish a procedure for the restitution of
losses incurred by the Volusia Sheriff’s Office (VSO) and its personnel.
II. DISCUSSION
By law, the courts are required to order restitution to the victim for damage or loss caused directly or indirectly
by the defendant as a result of an offense, unless it finds clear and compelling reasons not to order such
restitution.
III. POLICY
It shall be the policy of the VSO, in cooperation with the State Attorney's Office, to support and assist victims
in the restitution process.
IV. PROCEDURE
A. GENERAL
1. When VSO property has been lost, destroyed or damaged as the result either directly or indirectly
of a defendant's offense VSO personnel issued or charged with the care of said property shall:
a. Report the loss, destruction or damage to their immediate supervisor;
b. If applicable, charge the defendant with the additional appropriate State Statute;
c. Include an estimate of the amount of loss on the original arrest/complaint affidavit;
d. Include in an offense report a description of the property lost or damaged, the event and the
facts leading to the damage or loss.
2. The supervisor shall:
a. Ensure the damage or loss estimate is included in the arrest affidavit;
b. Complete a supervisor's supplement report;
c. Photograph the damage, if applicable;
d. Forward copies of the reports to Risk Management and the Division Chief.
3. When an employee's personal property has been lost, destroyed or damaged in the direct
performance of duty or as the result either directly or indirectly of a defendant's offense the
employee owning said property will:

a. Advise their immediate supervisor of the loss, damage or destruction;
b. Charge the defendant with the appropriate State Statutes, when applicable;
c. Include in the original arrest affidavit an estimate of the loss or damages and a description of
the lost or damaged property, when applicable;
d. Include in an offense report a description of the property lost or damaged, the event and the
facts leading to the damage or loss.
4. The supervisor shall review the event and forward their findings and suggestions along with all
reports and the request for replacement or repair, through channels to the Sheriff.
5. All requests for replacement or repair of said property shall be in writing, through the chain of
command, to the Sheriff.
6. Reimbursement will be made on a case by case basis.
7. This procedure is meant to supplement and in no way infringes on the rights or privileges afforded
in Florida Statute 775.089, or civil remedies.
8. When public or private property has been lost, destroyed or damaged, or private or public persons
experience a loss as the result either directly or indirectly of a defendant's offense, the following
shall apply:
a. The employee will include in the original arrest/complaint affidavit and in the incident report
an estimate of the damage or loss.
b. The victim, person in charge or person experiencing such deprivation or loss will be advised
that restitution may be ordered by the courts.
c. Victims may be referred to the State Attorney's Office for additional assistance as it relates to
restitution.
9. When VSO personnel are injured or require medical treatment as a direct or indirect result of a
defendant's offense, the following shall apply:
a. The injured party will report the injury to their immediate supervisor.
b. An incident report will be completed describing the event and the circumstances which led to
the injury.
c. The defendant will be charged with the appropriate State Statute.
d. The arrest/complaint affidavit shall include a reference to any medical treatment received.
e. The supervisor will review the event and complete a Notice of Injury Report and an Auto-
Incident Report.
f. The reports will be forwarded to Risk Management, along with a copy of the incident report.
g. Copies of the reports shall also be forwarded to the Division Chief and the VSO General
Counsel.

OFFICE

GO-041-13 01/05/2021 None
Title
CITIZEN RIDE-ALONG PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidelines for the transportation of persons other than Volusia
Sheriff's Office (VSO) personnel or prisoners in on-duty VSO vehicles.
II. DISCUSSION
The VSO encourages community interest and involvement in the law enforcement process and allows
reputable citizens and student interns to ride as passenger observers in VSO vehicles for legitimate civic or
educational purposes.
III. POLICY
It shall be the policy of the VSO to allow reputable citizens and student interns to ride along for legitimate
civic or educational purposes.
IV. PROCEDURE
A. AUTHORIZED OBSERVERS
1. Persons wishing to ride as observers in a VSO vehicle shall submit a written request to the Training
Section.
2. Requests shall be screened to ensure they are based on legitimate civic or educational reasons.
3. Training Section shall complete a records check of said person.
4. Requests from persons with a criminal history shall be evaluated by the Training Section
Commander or designee, and shall be denied where there is reason to believe that the approval
of the request would not be in the best interest of the public or the VSO.
5. Training Section shall make the necessary arrangements for approved requests.
6. A written ride-along request will be submitted for each ride-along.
7. If an extension is requested by the individual and is approved by the Training Section Commander
or designee, the Release and Indemnity Agreement form shall be corrected to show actual time
of participation in the program.
8. The Release and Indemnity Agreement form shall state the time period during which the observer
will accompany Deputies.
B. RELEASE AND INDEMNITY AGREEMENT
1. Training Section shall ensure that a Release and Indemnity Agreement form is signed by the
observer prior to them entering a VSO vehicle.

2. The original of the Release and Indemnity Agreement form shall be forwarded to the General
Counsel, and a copy will remain in the Training Section.
C. OBSERVER CONDUCT
1. The actions of the observer shall be under the direction and supervision of the Deputy with whom
the observer is assigned.
2. Observers are prohibited from assisting in criminal interrogations, physical confrontations involving
arrests, or entering correctional facilities.
3. Whenever practical the observer will be dropped off, in a safe location, prior to a pursuit or
responding to particularly dangerous calls.
4. Observers shall not leave the vehicle except upon specific instructions of the Deputy providing the
ride-along experience.
D. RESTRICTIONS
1. This program is not intended to provide companionship for Deputies. Its purpose, as stated, is to
provide citizens who have a legitimate educational or civic need for participating. The following
restrictions shall be followed:
• Participants shall be restricted to riding only once with the same deputy during each calendar
month.
• Participants shall be assigned to deputies by the Shift Sergeant. The shift Sergeant shall be
responsible for ensuring that the participant adheres to the requirements of this general order.
2. Shift Sergeants shall ensure that participants are assigned to deputies of the same gender
whenever possible. The Shift Sergeant shall provide in writing, on the ride along form, the
circumstances and need, in which authorization was given for participants and Deputies of
opposite gender to ride together.
3. Husbands/wives, girlfriends/boyfriends, or relatives, upon approval, are permitted to participate in
the program. They however shall not be permitted to ride with their wife/husband,
boyfriend/girlfriend or relative.
4. It shall be the responsibility of the Shift Sergeant to ensure compliance with this section.
• Request Permission to Ride as an Observer with the Volusia Sheriff’s Office and Hold Harmless
Agreement, VSO 091196.013

OFFICE

GO-041-14 01/05/2021 None
Title
BLOODBORNE AND AIRBORNE PATHOGENS
I. PURPOSE
The purpose of this general order is to provide a comprehensive infection control system which maximizes
protection against communicable diseases for all employees and for the public that they serve.
II. DISCUSSION
The Volusia Sheriff's Office (VSO) recognizes that communicable disease exposure is an occupational health
hazard. Communicable disease transmission is possible during any aspect of emergency response. The
health and welfare of each employee is paramount to the VSO. While each employee is ultimately responsible
for their own health, the VSO recognizes a responsibility to provide as safe a work place as possible. The
goal of this plan is to provide all employees with the best available protection from occupationally acquired
communicable disease.
III. POLICY
It is the Policy of the VSO:
• To regard all suspect/prisoner or patient contacts as potentially infectious. Universal precautions
will be observed at all times to include all body fluids and other potentially infectious material (body
substance isolation).
• To provide employees with the necessary training, immunizations and personal protective
equipment (PPE) needed for protection from communicable diseases.
IV. PROCEDURE
A. GENERAL
1. This general order applies to all VSO employees, full time and part time, and all volunteers at risk
of occupational exposure.
2. All members of the VSO shall abide by requirements and guidelines of the VSO published
Biological Exposure Control Plan.
3. A copy of the Biological Exposure Control Plan shall be accessible to each employee or volunteer
on the VSO intranet and agency wide shared network storage drive (I: drive).
4. Personal protective equipment (PPE) will be kept readily available and shall be used in compliance
with the Biological Exposure Control Plan. Sworn, uniformed members shall wear the issued PPE
on their duty belt (see general order GO-022-06 Appearance, Uniforms, and Equipment.)
5. Supervisors shall be responsible for ensuring compliance with the plan.

6. The VSO Infection Control Officer shall be designated by the Sheriff. The Infection Control Officer
shall conduct and document an annual review of the Biological Exposure Control Plan, as well as
maintain and update the plan as needed.
7. The Infection Control Officer shall be responsible for publishing and distributing these updates and
keeping the various manuals throughout the VSO current with the latest revisions.
V. REFERENCES
• Biological Exposure Control Plan

OFFICE

GO-041-15 01/05/2021 None
Title
SPECIAL PURPOSE VEHICLES
I. PURPOSE
The purpose of this general order is to provide guidance for the use of and responsibility for special purpose
vehicles.
II. DISCUSSION
Special purpose vehicles are defined as vehicles that require special training or authorization for deployment
or those used because of considerations of weather, terrain, or the need for inconspicuous appearance,
quietness, storage requirements, special operational needs, etc. Includes but is not limited to SWAT vehicles,
Bomb disposal vehicles, Mobile command posts, ATV’s, boats, aircraft, prisoner transport vehicles,
motorcycles, bicycles, and animals.

A. GENERAL
1. The vehicles listed in this general order have been identified by the Volusia Sheriff’s Office (VSO)
as special purpose vehicles. This general order will address the following for each vehicle.
a. A statement of the objective of their operation or usage;
b. Instructions, conditions, and limitations of usage;
c. Authorization for use in various situations;
d. Qualifications and training for personnel assigned to operate the vehicle, or control the
animal;
e. Designation of the person or position responsible for the condition and maintenance of the
vehicle or animal;
f. A listing of equipment, if any to be kept in or on the vehicle or required for the animal;
g. A listing of persons or positions authorized to operate the vehicle and its equipment, or control
the animal.
2. The information included with the animals and vehicles list below, corresponds with the
seven (7) items listed in III. A. 1.
3. The VSO Fleet Manager is authorized to operate all specialized land vehicles in coordination with
the respective Commander.
4. BOMB TRUCK
a. The Bomb truck is to be utilized by the VSO Bomb Team to transport team members and
equipment to the scene of bomb related calls.

b. The Bomb Truck may be used anytime there is a bomb related call and is kept in stand-by
status at a secure location designated by the Bomb Team Commander and approved by the
Sheriff, or designee. The vehicle may be used for calls not related to bombs under special
situations if deemed appropriate by the Sheriff, or designee.
c. Use of the truck must be authorized by the Bomb Team Commander, or higher authority.
d. The Bomb Truck may only be operated by those members of the Bomb Team who have
completed the required training, as designated by the Bomb Team Commander
e. The Bomb Team Commander is responsible for care of the vehicle and equipment.
f. Equipment: bomb suit, explosives, X-ray machine, bomb handling tools and implements, pan
disruptors, render safe equipment, any other necessary equipment as designated by the
Bomb Team Commander.
g. Members of the Bomb Team are authorized to operate the Truck and its equipment.
5. BOMB ROBOT
a. The Bomb Robot is to be utilized by the VSO Bomb Team primarily for explosive disposal but
shall be available for use in other hazardous situations by, but not limited to, SWAT, Hostage
Negotiations and HazMat. The Bomb Robot will be available for Mutual Aid responses.
b. The Bomb Robot will be kept in the Bomb Truck on stand-by status at a secure location
designated by the Bomb Team Commander and approved by the Sheriff, or designee.
c. Use of the Bomb Robot must be authorized by the Sheriff, or designee.
d. Only Bomb Team members trained in robot operations shall operate the Bomb Robot.
e. The Bomb Team Commander is responsible for the care and maintenance of the Bomb
Robot.
f. Bomb Robot equipment shall include batteries, lights, monitor, cameras and disrupters.
g. Members of the Bomb Team are authorized to operate the robot.
6. BOMB TRAILER AND TOTAL CONTAINMENT UNIT (TCU)
a. The Bomb Trailer and TCU are to be utilized by the VSO Bomb Team to transport suspected
explosive devises.
b. The bomb Trailer and TCU may only be used for bomb related calls and are kept in stand-by
status at a secure location designated by the Bomb Team Commander and approved by the
Sheriff or designee. The trailer and TCU may only be used by qualified, trained members of
the Bomb Team or their designee, and towed by trained VSO personnel. The trailer and TCU
may be used in other jurisdictions by VSO personnel under Mutual Aid requests.
c. Use of the Trailer and TCU must be authorized by the Sheriff, or designee.
d. The trailer and TCU may only be operated by members of the Bomb Team or their designee.
e. The Bomb Team Commander is responsible for care of the vehicle and equipment.
f. Equipment: Boom, Sled.
g. Members of the Bomb Team are authorized to operate the Trailer and TCU.
7. SWAT ARMORED PERSONNEL CARRIER/MRAP
a. The vehicle is used as a protective transportation vehicle for the SWAT Team. It may be
utilized for man down rescue, chemical agent delivery, mechanical breaching and movement
in hostile environments.
b. The vehicle may be used anytime there is a threat to the safety of the SWAT Team. The
vehicle may be used under special situations without the SWAT Team being present if
deemed appropriate by a SWAT Team Commander. The vehicle should be used with caution
on graded terrain or near low power lines in accordance with conditions outlined during
familiarization training.
c. The use of the vehicle will be at the discretion of a SWAT Team Commander.

d. Due to the vehicles’ weight, height and operating systems, special familiarization training is
required for operation; training will be facilitated by the SWAT Team Commander or designee.
No special licensing is required for operation. .
e. A designated team member is responsible for operation and maintenance of the vehicle. The
team member is designated and overseen by the team leader.
f. Ammunition, entry tools, chemical agents, and shields may be stored in the vehicle
periodically as needed for team operations.
g. All team members who have been trained to operate the vehicle are authorized to operate
the vehicle.
8. SWAT ARMORED PERSONNEL CARRIER/BEARCAT
a. The vehicle is used as a protective transportation vehicle for the SWAT Team. It may be
utilized for man down rescue, chemical agent delivery, mechanical breaching and movement
in hostile environments.
b. The vehicle may be used anytime there is a threat to the safety of the SWAT Team. The
vehicle may be used under special situations without the SWAT Team being present, if
deemed appropriate by a SWAT Team Commander. The vehicle should be used with caution
on graded terrain, near low power lines and around septic tanks in accordance with conditions
outlined during familiarization training.
c. The use of the vehicle will be at the discretion of a SWAT Team Commander.
d. Due to the vehicle’s weight, height, and operating systems, special familiarization training is
required for operation; training will be facilitated by the SWAT Team Commander or designee.
No special licensing is required for operation.
e. A designated team member is responsible for operation and maintenance of the vehicle. The
team member is designated and overseen by the team leader.
f. Ammunition, entry tools, chemical agents, and shields may be stored in the vehicle
periodically as needed for team operations.
g. All team members who have been trained to operate the vehicle are authorized to operate
the vehicle.
9. SWAT TRUCK
a. The vehicle is used by the SWAT Team to transport personnel and equipment.
b. The vehicle is kept on stand-by status at a secure location designated by the SWAT Team
Commander and approved by the Sheriff or designee.
c. The SWAT Commander may authorize use of the vehicle.
d. Training is provided by Fleet management or the SWAT Supervisor; the training is OJT
e. SWAT Commander assigns a primary and a backup driver who are responsible for
maintenance.
f. SWAT equipment will include medical equipment, ladders, ammunition, breaching tools,
repelling equipment and ballistic shields.
g. SWAT Personnel may operate the vehicle.
10. MARINE VESSEL – LARGE COMMERCIAL GRADE
a. Commercial grade vessels are outfitted for patrolling Volusia County waters, enforcing
boating laws and search and rescue missions.
b. The size and draft of the vessel makes shallow water areas inaccessible.
c. Use of the vessel is authorized for Department business by sworn VSO Marine Unit personnel
trained to operate the vessel.
d. Operators shall complete an 80 hour in house training program to include trailering
techniques.
e. The Marine Supervisor or designee is responsible for the maintenance of the vessel.

f. Equipment kept in the vessel shall include: horn, whistle, anchor, fenders, flares, first aid kit,
life preservers and law enforcement supplies.
g. Only appropriately certified Marine Deputies are authorized to operate the vessel.
11. MARINE VESSEL – SMALL
a. The small marine vessels are used for small or shallow water applications.
b. The size of boat limits its use to shallow waters.
c. Use of the vessel is authorized for Department business by sworn VSO Marine Unit personnel
trained to operate the vessel.
d. Operators shall complete an 80 hour in house training program to include trailering
techniques.
f. Equipment kept in the vessel shall include: horn, whistle, anchor, fenders, flares, first aid kit,
life preservers and law enforcement supplies.
g. Only appropriately certified Marine Deputies are authorized to operate the vessel.
12. MARINE VESSEL – AIRBOAT
a. The Airboat is a shallow draft vessel that is designed to be used in very shallow water or flats
where a conventional vessel would not be able to travel.
b. The vessel is not designed to be used in a deep open water environment.
c. Use of the vessel is authorized for Department business by sworn VSO personnel trained to
operate the vessel.
d. Operators must attend a 40 hour FDLE approved certification course taught by various
agencies in the State.
f. Equipment kept in the vessel shall include all USCG required safety equipment, first aid kit
and law enforcement supplies.
g. Only appropriately trained and certified Marine Deputies are authorized to operate the vessel.
13. MARINE VESSEL – PERSONAL WATER CRAFT
a. The personal water craft is used by both the Marine Unit and the Dive Team for patrol and
search and rescue. The personal water craft is utilized by the Marine Unit to enforce personal
water craft violations on the waterway.
b. Use of the personal water craft is limited by weather and water conditions.
c. All Marine and Dive Team Members are authorized to use the personal water craft.
d. A one day personal water craft course and familiarity with trailering techniques are required
qualifications for use of the personal water craft.
e. The Marine Supervisor or designee is responsible for maintenance of the vessel.
f. Equipment kept onboard the personal water craft includes a whistle and fire extinguisher.
g. VSO Deputies assigned to the Marine Unit and Dive Team are authorized to use the personal
water craft.
14. DIVE TRUCK AND TRAILER
a. The dive truck/trailer is used to store and transport Dive Team Members and equipment to
training sites and emergency call outs such as drownings, airplane crashes, and search and
rescue missions.
b. Dive truck usage is limited to dive team training and call outs.
c. The Dive Team Commander or designee will determine authorization for use
d. Diver Certification, personal water craft training and familiarity with trailering techniques are
required to operate the vehicle.

e. The Dive Team Commander is responsible for the maintenance of the vehicle.
f. Equipment kept in the vehicle includes: air tanks, air, fins, wet and dry suits, ropes anchors,
marking buoys and first aid supplies.
g. VSO Deputies assigned to the Dive Team are authorized to operate the vehicle.
15. BELL 407 HELICOPTER
a. A Bell 407 Helicopter utilized for routine law enforcement air patrols, medevac, search and
rescue, surveillance, and evacuations.
b. Use of the helicopter is limited by weather and weight restrictions limit the number of
passengers.
c. The helicopter may be used by certified, licensed, trained helicopter pilots only.
d. The helicopter shall be operated only by rotor wing turbine license rated pilots.
e. The Maintenance Supervisor is responsible for all helicopter maintenance.
f. Equipment in or on the helicopter may include: licensed air ambulance equipment providing
advanced life support, night sun search light, forward looking infrared system (F.L.I.R.), and
police radios.
g. Only VSO pilots assigned to the Aviation Unit are authorized to operate the helicopter.
16. TACTICAL COMMAND POST/LAW ENFORCEMENT OPERATIONS DIVISION
a. The Tactical Command Post is a specially outfitted trailer to be used as a forward command
post, a breath alcohol testing unit, and a base of operations for the hostage negotiators.
b. The Tactical Command Post is utilized only as needed for various operations. When in use
the vehicle may be driven by any Deputy assigned to Special Operations Section. Equipment
within the vehicle may only be used by Deputies trained in the equipment’s particular
functions.
c. The Tactical Command Post is utilized by supervisors on the scene of an incident/ event and
for hostage negotiations.
d. Knowledge of the vehicle’s components and the driving and handling characteristics of the
truck are required to operate it.
e. The Special Operations Section Executive Officer is responsible for the vehicle’s
maintenance.
f. Equipment kept in the vehicle shall include: fire equipment, first aid kit, mission specific
equipment loaded at the time of use i.e., intoxilyzer, hostage negotiations equipment.
g. VSO Deputies assigned to Specialty Units are allowed to operate the vehicle with prior
authorization from the Law Enforcement Operations Division Commander or designee.
17. VSO MOTORCYCLES
a. A VSO motorcycle is a standard motorcycle equipped with a law enforcement package used
to enforce traffic laws and for road patrol functions.
b. A VSO motorcycle is a single passenger vehicle. It requires a motorcycle endorsed driver’s
license to operate.
c. A VSO motorcycle is authorized for use by all trained VSO motormen in all situations
applicable for motor use.
d. Each VSO Traffic Unit member must possess a motorcycle endorsement on their driver’s
license and pass an 80 hour police motorcycle training course to operate a VSO motorcycle.
e. Each Deputy is responsible for their assigned motorcycle’s maintenance.
f. Equipment kept on a VSO motorcycle includes radar equipment, 800 MHz radio and rain
gear.
g. VSO Deputies assigned to the Traffic Unit are authorized to use VSO motorcycles.
18. FULL SERVICE K-9

a. A K-9 properly trained and certified for police work is utilized for crowd control, search and
rescue, narcotic searches and searches to apprehend suspects.
b. The physical condition of the K-9 and the conditions under which the animal must work are
its limitations.
c. Trained and certified K-9’s are assigned to a singular K-9 handler.
d. Each K-9 and handler attends a comprehensive eleven week K-9 training/handling course.
e. Each K-9 is assigned to a single handler who has sole responsibility for its care.
f. Equipment required for the K-9 includes: collar, leads, water and food. All K-9 vehicles will be
equipped with a heat alarm; no K-9 will be kept in a vehicle without a heat alarm.
g. Each trained/certified VSO handler assigned to the K-9 Unit is authorized to handle the K-9.
19. EXPLOSIVE DETECTION K-9
a. Explosive Detection K-9's are to be used to search for hidden explosives or explosive devices.
b. Search for explosives: Explosive Detection K-9's may be deployed to search for hidden
explosives or unidentified suspicious explosive devices. If an object has already been
determined to be explosive the K-9 shall not be deployed.
c. The use of the Explosive Detection K-9's shall be requested by a Law Enforcement
Operations Division shift supervisor. Depending upon the situation, the K-9's deployment is
ultimately up to the K-9 handler.
d. The Explosive Detection K-9 and handler shall have attended and successfully completed a
course at a recognized Explosive Detection K-9 school or receive a certificate of achievement
from a recognized Explosive Detection testing or certification agency.
e. The K-9 Handler shall be responsible for the condition and maintenance of the vehicle and
the care of the assigned K-9.
f. Equipment required for the K-9 includes: 1 six-foot lead, 1 heavy metal choke chain, 1 30-
foot web tracking lead, 1 muzzle, 3 tactical uniforms. All K-9 vehicles will be equipped with a
heat alarm; no K-9 will be kept in a vehicle without a heat alarm.
g. Only the K-9 handler shall give commands to the assigned K-9 dog except in an emergency
situation or with prior approval.
20. NARCOTIC DETECTION K-9
a. Narcotic Detection K-9's are to be used to search for narcotics.
b. Search for narcotics: Narcotic Detection K-9's may be deployed to search for hidden
narcotics.
c. The use of the Narcotic Detection K-9's shall be requested by a Law Enforcement Operations
Division shift supervisor. Depending upon the situation, the K-9's deployment is ultimately up
to the K-9 handler.
d. The Narcotics Detection K-9 and handler shall have attended and successfully completed a
course at a recognized Narcotic Detection K-9 school or receive a certificate of achievement
from a recognized Narcotic Detection testing or certification agency.
21. ELECTRONIC STORAGE DETECTION (ESD) K-9:
a. Electronic Storage Detection K-9's are to be used to search for electronic storage devices.
b. Search for electronic storage devices: Electronic Storage Detection K-9s may be deployed to
search for hidden electronic storage devices.

c. The use of the Electronic Storage Detection K-9's shall be requested through the Child
Exploitation Unit (CEU) Supervisor.
d. The Electronic Storage Detection K-9 and handler shall have attended and successfully
completed a course at a recognized Electronic Storage Detection K-9 school or receive a
certificate of achievement from a recognized Electronic Storage Detection testing or
certification agency.
22. LIVESTOCK TRAILERS
a. The Special Operations Section use livestock trailers to transport horses and animals (cattle,
pigs, goats, emus, etc.).
b. Use of the livestock trailers is limited to Special Operations Section personnel members with
knowledge of trailer towing techniques to include the loading of animals.
c. The livestock trailers are authorized for use in VSO business as necessary.
d. Knowledge of towing skills and understand the limitations of backing techniques are the
qualifications for use of the livestock trailers.
e. The Agricultural Crimes Unit Supervisor is responsible for the Agricultural Unit’s livestock
trailer’s maintenance.
f. Equipment kept in or on the livestock trailers includes: loading ramps, tie downs and ropes.
g. Special Operations Section personnel are authorized to use the livestock trailers.
23. UTILITY VEHICLES – SPECIAL OPERATIONS SECTION
a. The Special Operations Section uses the utility vehicles to tow and start the helicopters and
fixed wing aircraft. The Special Operations Section utility vehicle may be used to transport
people on the airport property.
b. The Special Operations Section utility vehicles are limited to use on the airport.
c. The Special Operations Section utility vehicles are authorized to tow and start aircraft,
transport materials and people on the airport grounds
d. No special training or qualifications are required to operate the utility vehicles.
e. The Special Operations Section Maintenance Supervisor is responsible for the maintenance
of the Special Operations Section utility vehicles.
f. Equipment kept in the utility vehicles include: battery packs for starting aircraft.
g. Special Operations Section personnel assigned to the Unit are authorized to use the utility
vehicles.
24. ATV – SPECIAL OPERATIONS SECTION
a. The Special Operations Section ATV’s may be used to patrol county parks, wooded areas
and used in search and rescue missions or emergencies.
b. The ATV is limited to usage at the discretion of a Special Operations Section supervisor.
c. When used for special events or emergencies, agency personnel will contact a Special
Operations Section supervisor reference usage. The Special Operations Section Supervisor
will arrange to have personnel transport and use the equipment.
d. No special training or qualifications are required to operate the ATV.
e. The Agricultural Crimes Unit Supervisor is responsible for maintenance of the ATV.
f. No special equipment is kept on the vehicles.

g. Special Operations Section personnel are authorized to operate the vehicles.
25. ATVs / UTVs – SUPPORT OPERATIONS DIVISION:
a. These vehicles may be used to transport people and cargo on the grounds at the respective
facility(ies) they are assigned to. These vehicles may be used by agency personnel during
special events or emergencies.
b. The vehicle(s) assigned to a particular facility/grounds is limited to usage at that facility during
special events or emergencies.
c. When used for special events or emergencies, agency personnel will contact the
Communications Center, reference usage. The Communication Center will then contact
appropriate on-call section personnel to authorize operation and transport.
d. No special training or qualifications are required to operate the ATV/UTV.
e. The respective Section Director/Commander is responsible for maintenance of the Section’s
ATV/UTV.
f. No special equipment is kept on the ATV/UTV.
g. Section personnel assigned to the respective unit and agency personnel deemed appropriate
during special events or emergencies are authorized to operate the vehicles.
26. FORKLIFT – SUPPORT OPERATIONS DIVISION
a. The forklift is used to lift and transport cargo throughout the assigned facility and may be used
by agency personnel during emergencies.
b. The forklift is limited to usage at the assigned facility or during emergencies.
c. During emergencies, agency personnel will contact the Communications Center reference to
usage. The Communications Center will then contact appropriate on-call Section personnel
to authorize operation and transport.
d. The forklift may be operated by members of the assigned section that have completed
required training, as designated by the Section Manager.
e. The Section Manager is responsible for maintenance of the forklift.
f. No special equipment is kept on the forklift.
g. Section personnel and agency personnel deemed appropriate during emergencies are
authorized to operate the forklift
27. LARGE PASSENGER BUS – LAW ENFORCEMENT OPERATIONS DIVISION
a. These vehicles are converted school buses utilized by PAL or other personnel when there is
a need to transport a large number of personnel to a scene or event.
b. Operation requires a CDL license with passenger endorsement.
c. PAL Lieutenant/Fleet Management may authorize the use of the vehicle.
d. Vehicle operators must have CDL License/Passenger Endorsement/ Air Brake Endorsement.
e. The PAL Lieutenant and Fleet Management personnel may operate the vehicle.
f. Fire Extinguishers, flares and a first aid kit shall be carried on the vehicle.
g. Any Department member meeting requirement in “D.”. Pal Program Members meeting same
criteria include DeLand Police Department Pal Personnel.
28. CRIME SCENE VEHICLES – LAW ENFORCEMENT OPERATIONS DIVISION VEHICLES
a. Crime scene vehicles are utilized for crime scene processing.
b. They may be used by VSO Crime Scene Technicians only.
c. Crime Scene Technicians may authorize the use of the vehicle as requested by any VSO
Detective or road Sergeant.
d. Operators must be trained Crime Scene Technicians as approved by the LES Division
Commander.

e. Assigned Crime Scene Technicians are responsible for maintenance of the vehicles.
f. Equipment shall include evidence gathering equipment, emergency lighting generator,
forensic photography/video equipment, assorted evidence bags and containers, hazmat
material disposal equipment, and record keeping equipment.
g. Crime Scene Technicians are authorized to operate these vehicles.
29. UNDERCOVER VEHICLES, TO INCLUDE: PICKUPS, VANS, AND AUTOMOBILES
a. These vehicles may be used for undercover and covert operations/surveillance close to
target, visual surveillance, electronic surveillance, photography, covert evidence collection,
and undercover contact with suspects.
b. No special instructions are required for the operation of these vehicles. Conditions for use
shall be for non-exposure to suspects or public as law enforcement. Vehicles shall not be
used for raids or “jump out activities.”
c. Authorization shall be as assigned by the unit supervisors.
d. Orientation and approval of the Technical officer shall be required prior to operation.
e. Unit supervisors or Deputy assigned to the vehicle shall be responsible for maintenance of
the vehicles.
f. The vehicles shall be equipped with extensive electronic and optical equipment not for public
record.
g. All undercover Detectives as cleared by the Technical Officer may operate the vehicle.
30. VSO MOUNTAIN BIKES
a. A police mountain bike allows deputies to access areas not open to standard patrol, i.e.,
sidewalks, public parks, off road travel including trails, narrow alleyways and other confined
areas.
b. Due to the physical demands and characteristics of the bicycle-patrol duty, the operation of
these bikes shall be limited to only those sworn personnel who volunteer for bicycle-patrol
duties and who have received and successfully completed the proper training in the use and
operation of these bikes.
c. Police mountain bikes shall be used for general or directed patrol, special events, community
relations activities, and other assignments as directed. Any surveillance operations negating
the use of a bicycle helmet shall require prior approval by a supervisor.
d. Sworn personnel must successfully complete 16 hours of training through LEBA (Law
Enforcement Bicycle Association) or a comparable agency-approved training course in the
use and operation of these bikes.
e. The Law Enforcement Operations Division Chief will designate a program coordinator to
oversee the maintenance and repair of agency bicycles. In addition to the program
coordinator, each District Lieutenant shall serve as a local coordinator to handle day-to-day
operations involving bikes. Each Deputy assigned to the program is responsible for inspecting
the bicycle before each use and shall fill out the bicycle log located with the equipment when
taking and returning the bike. Any damage shall be noted on the log (VSO FORM#
080818.001 Bike Unit Log) and a notification email will be sent to the District Lieutenant
documenting any needed repairs. Deputies shall not make any modification or repair (except
those of a minor nature) without authorization of the Division Chief’s designated program
coordinator.
f. Each VSO bicycle shall be equipped with the following: headlight, red tail light, and a rear
mount bag for holding paperwork or miscellaneous items. Operators shall have a portable
radio and must wear an ANSI-approved helmet. Bicycle uniforms will conform to the
appropriate section of the uniform policy. Deputies should also supply their own water bottle.
g. Only trained sworn personnel who volunteer for the Police Mountain Bike Program, as noted
in b. and d. above, are authorized to operate a VSO bicycle.
31. CLANDESTINE LABORATORY RESPONSE TEAM (CLRT) TRAILER

a. The CLRT Trailer will be utilized by the CLRT members to store and transport protective
equipment.
b. The CLRT Trailer will be used for all suspected clandestine lab related calls and kept in stand-
by status at a secure location designated by the Narcotics Commander and approved by the
c. The CLRT Trailer will only be used by qualified, certified members of the CLRT or their
designee, and towed by certified CLRT personnel. The trailer may be used in other
jurisdictions by the CLRT personnel under Mutual Aid requests.
d. The trailer will only be operated by certified members of the CLRT, or designee. Members
are certified upon completion of an OSHA approved curriculum of 40 hours of training and
will maintain certification upon receiving 8 hours of refresher training annually.
e. The Clandestine Laboratory Coordinator or designee, will be responsible for care of the
vehicle and equipment.
f. Equipment to be kept in the trailer includes:
• BW Gas Alert Micro 5PID Multi-Gas monitors with docking stations and calibration
gases;
• BW Gas Alert Single Gas-NH3 monitors with calibration gases
• Multi-Gas calibration kit with case
• MSA Black Hawk HP SCBA harnesses
• MSA Fire Hawk Mask and regulators with heads up display
• MSA Regulator o-rings for first-stage
• 60 minute carbon cylinder
• MSA Quick-Fill EEBBS 3” hose and pouch kit
• Advantage 1000 APRs medium/large
• Chemical cartridge for APR GME-P100
• Ty-Chem SL coverall, Level B, Hood & Elastic wrist/ankle, Ty-Chem OC coverall
prisoner, Latex HAZMAT Boot cover disposable
• N-Dex Nitrile Plus gloves 8 mil.
• Nitrile outer glove, textured fingers
• 1-oz glass vial, Teflon cap; 4-oz glass vial, Teflon cap
• 8-oz/ 16-oz /24-oz wide-mouth Teflon containers
• Allegro ventilation exhaust fan
• Flood Light, Tripod, 1200 watt halogen
• 14-gage extension cord
• Stream light flashlights
• Fire extinguisher ABC chemical; Fire extinguisher CO2
• PVC decontamination shower w/ bag; PVC decontamination pool w/ bag
• 10 X 10 Easy-Up tent with leg stands weights
• Chemical classifier strip kit, drug test kit, crime scene tape, digital camera, traffic cones,
respirator wipes non-alcohol, poly-sheeting 4 mil 12’ X 100’, chemical tape II – 2’ X 60
yards, disposable transfer pipettes
g. The CLRT Trailer will only be operated by qualified, certified members of the CLRT or their
designee, and towed by certified CLRT personnel.
32. MOBILE COMMAND POST – COMMUNICATIONS
a. The vehicle is used as a mobile communications command center.
b. A minimum of two communications personnel shall staff the mobile command post when in
operation.
c. Use of the mobile command post requires authorization by the Communications Director or
designee.

d. The member must demonstrate proficiency in the operation of the mobile command post to
the Communications Director or designee and have the Communications Director’s or
designee’s authorization.
e. The Communications Director or designee is responsible for its maintenance.
f. Equipment shall include six (6) 800 MHZ radios, one VHF radio, maps of Volusia County and
a copy of general order GO-046-01 All-Hazards Plan.
g. Operation of the vehicle requires the authorization of the Communications Director or
designee. A list of authorized operators is maintained by the VSO Communications Section.
33. JUDICIAL SERVICES SECTION PRISONER TRANSPORT VEHICLES: COURT SERVICES PT
BUS AND VANS
a. These vehicles are used for the transport of prisoners between the Branch Jail and the
various court facilities within Volusia County.
b. The maximum number of prisoners to be transported is based on their physical size. Special
precaution shall apply to the transporting of adult/juvenile/male/female prisoners.
Transporting and security measures shall be in compliance with General Order GO-070-01
Prisoner Transport.
c. All sworn Court Services personnel are authorized to operate the prisoner transport vehicles.
d. No special qualifications are required to operate the transport vehicles.
e. The member assigned to operate the vehicle will be responsible for its maintenance. Fleet
Management shall be responsible for pool vehicles.
f. Equipment shall include a fire extinguisher and first aid kit.
g. Sworn Court Services personnel are authorized to operate these vehicles.

• Example: 41.2.5

OFFICE

GO-041-17 01/05/2021 None
Title
AIRPORT UNIT
I. PURPOSE
The purpose of this general order is to establish security procedures for the Daytona Beach International
Airport (DAB).
II. DISCUSSION
The Daytona Beach International Airport plays host to thousands of visitors to the Volusia County area per
year. It is the responsibility of the Volusia Sheriff’s Office (VSO) in coordination with the Transportation
Security Administration (TSA) and the Federal Aviation Administration (FAA) to ensure the security of the
DAB and surrounding properties.
III. POLICY
It shall be the policy of the VSO to enforce all Federal, State, and County laws and ordinances on Daytona
Beach International Airport property and to work in coordination with the TSA and the FAA to make the airport
a secure facility.
IV. DEFINITIONS
Airport Unit Deputies – VSO members (sworn personnel) assigned to the Airport Unit.
Airsided – Any areas of the AOA to include, runways, taxiways and SIDA.
ACM – Airport Certification Manual
AEP – Airport Emergency Plan
AOA (Airport Operations Area) – This is the area of the airport outside the terminal in the area of the
terminal hubs. It includes the outside areas where the airplanes taxi to and park at the gates. As a general
rule, the AOA begins once past the manned vehicle security gates.
ARFF – Airport Rescue Firefighting
ASC – Airport Security Coordinator
ASP – Airport Security Program
DAB – Daytona Beach International Airport
FAA – Federal Aviation Administration
LEO – Law Enforcement Officer
SIDA – Security Identification Display Area

Tower – Refers to the main control tower. The tower controls all aircraft and vehicle movement on the runway
and taxiway areas of the airport. Permission is required from the tower before vehicles can enter the runway
and taxiway areas.
TSA – Transportation Security Administration
V. PROCEDURE
A. ADMINISTRATION
1. The security measures that are to be used are defined in several operational manuals available to
all personnel assigned to the unit. These manuals include:
• DAB Airport Certification Manual (ACM)
• DAB Airport Security Program (ASP)
• DAB Airport Emergency Plan (AEP)
2. Deputies temporarily or permanently assigned to the airport receive airport specific training, must
complete airport SIDA security training, and obtain their unrestricted airport access/ID media prior
to being assigned to the airport.
3. Airport Unit personnel are required to review the DAB ASP at least annually. This will fulfill the
airport-specific LEO training requirement.
4. Records of the above specific training are maintained in the VSO Airport Office by the VSO Airport
Unit Supervisor. Training records are maintained at least 180 days after the deputy is no longer
assigned to the airport and are available for inspection by the ASC and TSA.
5. All DAB manuals contain information restricted to those persons with a need-to-know.
Transportation Security Administration (TSA) Regulation 49 CFR Part 1520 describes what
information is protected from disclosure. The airport operator shall restrict the distribution,
disclosure, and availability of Sensitive Security Information (SSI) and shall refer requests for such
information to the TSA Federal Security Director (FSD) or the applicable Department of Homeland
Security (DHS) Administrator.
6. The Airport has full-time Deputies and a Sergeant specifically assigned to the Airport Unit. These
Deputies provide for flexible response to the screening checkpoint and air carriers during all times
that the checkpoint is operating and all other security-related incidents 24/7. In addition, the VSO
maintains a reserve pool of SIDA badged Deputies, Sergeants, Lieutenants, etc. to adequately
respond to emergencies; fill in for those assigned to the Airport Unit due to sickness, vacation,
training, or other absences; and provide an immediate increase in coverage, as required.
7. Deputies work opposing 12-hour shifts to provide 24-hour coverage of the airport and are equipped
with a phone and radio in order to be immediately summoned, if needed.
8. When available, VSO conducts patrols with two EOD-certified explosive detection canine teams
that are assigned to the airport.
9. Deputies shall be assigned permanent “Papa” numbers. Calls for service shall be dispatched on
VSO Channel 7. All Airport Deputies shall monitor the DBA PS channel at all times.
B. RESPONSIBILITIES
1. Deputies assigned to the Airport Unit are responsible for ensuring that the Airport is a secure
facility. This will be accomplished by deputies being highly visible and acting as an armed deterrent
in the following areas:
a. The primary responsibility of Deputies patrolling the concourse is to be highly visible and to
act as an armed deterrent to criminal activity.
b. The concourse shall be patrolled during flight operations.
c. Deputies shall be responsible for patrolling the security checkpoint and concourse area.
d. Deputies are responsible for monitoring all activity and handling LEOs who need to pass
through the checkpoint.
2. ROVING PATROL

a. Deputies shall be responsible for patrolling the interior and exterior of the terminal, including
the businesses and parking lots.
b. Deputies shall patrol the ticket counters during check-in peak times, on the concourse prior
to boarding, and in the baggage claim during arrivals.
c. Deputies shall be alert to suspicious activity and investigate where appropriate.
d. Driving within the AOA shall be restricted to those deputies that have obtained the proper
certifications from the DAB Badging Office.
e. When called upon, and during the course of patrolling the terminal, Deputies will assist Airport
Security with keeping the loading zone in front of the terminal clear of all vehicles not loading
or unloading passengers.
f. Other duties include assisting with ground transportation problems, traffic enforcement, and
assisting passengers in need of information.
C. CHECKPOINT PROCEDURES
1. Airport Unit Deputies shall not assist non-LEOs in bypassing the security checkpoint. This includes
all non-sworn civilian employees.
2. The deplaning (exit) lanes at the checkpoints shall only be utilized in accordance with the
guidelines established by the TSA and the Airport Security Plan (ASP).
3. Airport Unit Deputies shall not conduct a search of a person unless a criminal violation is
suspected. The Deputy may stand by to keep the peace while TSA personnel conduct the search.
4. TSA personnel are only authorized to search for prohibited items. Should TSA personnel discover
narcotics or a large amount of money, they should notify a Deputy. The Deputy must establish
their own probable cause to detain or search the individual.
5. FIREARMS/WEAPONS VIOLATIONS AT THE CHECKPOINT
a. A search shall be conducted of every person detained for weapons violations.
b. Once the decision is made to pursue formal arrest charges, the defendant shall be secured,
remain in handcuffs and under constant Deputy control pending the completion of all
paperwork.
c. Should the Deputy feel as though circumstances dictate not making a physical arrest, the
Deputy must have the approval of an Airport Unit supervisor.
d. When weapons are seized at the checkpoint, the incident report shall contain the following:
• A copy of the passenger’s ticket
• Bag claim ticket
• A notation in the report whether or not the weapon was operational.
• Whether or not an arrest was made (A decision not to arrest for this type of violation
requires notification and approval of an Airport Unit supervisor.)
e. A VSO incident report shall be completed in all firearm cases, regardless if criminal charges
are filed.
f. The firearm shall be properly packaged and submitted to evidence pursuant to general order
GO-083-01 Collection of Evidence.
g. Under no circumstances shall the firearm be returned to the violator.
h. All criminal violations involving dangerous weapons/firearms shall be disposed of by either
complaint affidavit or making a physical arrest.
i. In all cases, the FBI shall be contacted at (386) 252-0463 or after hours at 904-721-1211.
Additionally, the investigating Deputy shall be responsible for electronically transmitting the
report to the FBI or the TSA, no later than the next business day.
D. ARMED LEOs
1. LEO FLYING ARMED
a. In order to fly armed, a LEO must present to the checkpoint Deputy the following:

• LEO credential with photo
• Airline ticket
• Flying Armed form provided for airline
• Letter of authorization to fly armed from LEO’s agency on respective agency letterhead.
2. LEO ARMED/NOT FLYING IN SECURE AREAS
a. Non-SIDA credentialed LEOs who are armed on “official duty”, and accessing the airside
secure area, must:
• Present LEO credential with photo
• Fill out and sign the checkpoint logbook if requested to do so by the TSA
• Be escorted through the checkpoint (The escort Deputy must remain within sight of the
visiting LEO.)
• If at any time the escort Deputy determines that the visiting LEO is not on official duty,
the LEO will immediately be brought back to the main terminal. The Special Operations
Commander shall be notified and will initiate notifying the visiting LEOs agency and the
FBI/FSD.
3. ARMED OFFICERS IN UNIFORM OR PLAINCLOTHES FOR OTHER THAN OFFICIAL DUTY
a. No officer, who is not flying or on official duty, shall be permitted to go past a checkpoint
armed. This applies to all officers in uniform or plainclothes.
b. Deputies may escort an armed officer to an airside to pick up a minor child once it has been
cleared through the airline. In this instance, the same procedures as an officer on official duty
shall be followed.
c. Armed officers in uniform shall wait inside the terminal for their adult passengers.
d. A VSO Airport supervisor must approve any deviation from this policy and shall resolve any
problems encountered from officers of other agencies.
e. When armed LEOs require access to the ramp, the Deputy shall evaluate the circumstances
and determine if access is necessary. If the Deputy determines that access is warranted, they
shall escort the officer.
4. EXCEPTION TO THIS SECTION: Any armed Federal Law Enforcement Officer may go
through the security checkpoint and to the airsides unescorted, whether flying or not.
However, the agent must still fill out and sign the log-sheet at the checkpoint after having
their credentials verified by the Deputy.
E. PARKING REGULATIONS & ENFORCEMENT ACTION
1. PARKING LOTS
a. All parking regulations covered by proper painting or signs should be enforced.
2. CURBSIDE VIOLATIONS
a. When a Deputy discovers an abandoned vehicle in front of the terminal, they shall ensure the
public paging system has been used to request the operator respond immediately to remove
the vehicle. If after a reasonable period of time the operator does not do so, the vehicle may
be ticketed.
3. TOWING & TICKETING OF VEHICLES
a. Deputies have the authority to tow vehicles from airport property for violation of County
Ordinance, State Statute, or as the result of an accident/traffic hazard. Deputies shall follow
the procedures outlined in general order GO-061-13 Vehicle Towing & Impound.
F. TRESPASS WARNINGS
1. When requested by DAB authorities or other persons in charge of an area, the Deputy shall
complete a Trespass Warning and obtain a photo of the trespassed person.
2. The photograph shall be posted, along with the Trespass data, in the Airport Unit Trespass Book,
unless the suspect is a juvenile.

3. If the suspect is a juvenile, the photograph and Trespass data shall be forwarded to an Airport Unit
sergeant for retention in a locked file cabinet. The name and date of birth of the suspect shall be
recorded in the Airport Unit Trespass Book, and if needed, the original Trespass Warning can be
retrieved by the sergeant for the Deputy.
G. REPORTING PROCEDURES
1. Deputies assigned to the Daytona Beach International Airport will be responsible for responding
to, and the subsequent investigation of all calls for service within the International and Domestic
Terminals. Deputies will complete an Incident Report in accordance with VSO general orders.
2. When an arrest, incident, or report is of such a nature as to be brought to the immediate attention
of the Special Operations Commander or the Command staff, the Deputy shall notify their
immediate supervisor. If the immediate supervisor is unavailable, deputies shall contact the
Special Operations Executive Officer and Watch Commander.
3. Reports shall only be disseminated to law enforcement agencies, including the TSA. Requests by
other agencies or individuals shall be referred to the VSO Central Records Unit.
H. LOG SHEETS
1. An Airport Unit Event Log shall be maintained electronically using the DAB Lucity system.
2. The supervisor or ranking Deputy on duty shall ensure that the Airport Event Log is kept up-to-
date.
3. Entries shall be made prior to the end of the Deputy’s current tour of duty.
4. Where overlap shifts occur Deputies shall, when feasible, make their entry prior to the reporting
time of the oncoming shift.
5. Log entries shall be made for the following events:
• Criminal Acts
• Arrests
• Any extraordinary incident that causes the utilization of significant VSO resources.
• Any incident that might cause news media attention.
• Incidents of interest to the Sheriff, DAB Director, and Special Operations Commander.
• Any incident involving serious injury or death.
• Any incident involving the use of deadly and non-deadly force.
• All missing persons originating at DAB that have not been recovered.
• Incidents involving road closings that have a major impact on traffic flow.
• Any information an officer, supervisor, or manager determines VSO personnel should know
about.
I. SIGNIFICANT ACTIVITY NOTIFICATION
1. Notification shall be made to the Special Operations Commander of the following events:
• Any accident involving a VSO vehicle.
• Any incident involving injury or death.
• Shots fired at or by VSO.
• Major incidents occurring at DAB.
• Any incident that might cause news media attention.
• Any extraordinary incident that causes the utilization of significant VSO resources.
• Missing juveniles when the disappearance is out of character.
• Any traffic accident involving major injuries or death.
• Incidents involving road closings that have a major impact on traffic flow.

• Incidents of interest to the Sheriff, DAB Director, or any other VSO personnel.
J. FOUND PROPERTY - NOT SUSPICIOUS
1. The Daytona Beach International Airport maintains a secured lost & found within the Airport
Security/Control Office. All found property shall be turned over to the Airport Security/Control
Office.
2. Airport Security personnel may turn items of great value over to the VSO Airport Unit for
safekeeping.
3. Where found items of great value (such as jewelry) are given to a Deputy by Airport Security, they
shall be placed into evidence and a report generated in accordance with general order GO-083-
01 Collection of Evidence.
K. FOUND PROPERTY - SUSPICIOUS
1. When a Deputy is requested by Airport Operations to assist with found luggage, a cursory search
of the exterior of the unattended luggage shall be made to attempt to identify the owner.
2. The public page system shall be used to attempt to locate the owner.
3. At no time shall a Deputy remove found luggage and take it to the checkpoint for screening.
4. The on-duty EOD K-9 team shall be summoned to assist with the suspicious item. If there is no
on-duty EOD K-9 team, one will be summoned through the Communications Center.
5. Any suspicious containers shall be referred to the VSO Bomb Team.
L. LOST PROPERTY
1. Citizens should first be directed to check with Lost & Found. If the property is not there and a
person wants to report lost property, the Deputy shall direct the citizen to an Airport Operations
Agent. If the citizen wants to report the property as stolen, the Deputy shall generate an Incident
Report.
M. PRISONERS/HOLDING CELLS
1. The Daytona Beach International Airport maintains several holding cells within the International
and Domestic Terminals. Use of these holding cells will be in accordance with VSO general order
GO-072-02 Temporary Detention.
2. PRISONER ESCORTS
a. Deputies shall assist other agencies in order to minimize the chances of prisoners escaping
from other LEOs at the airport. When manpower permits, Deputies shall offer to escort LEOs
who are transporting prisoners to or from an aircraft if requested.
b. When assisting another agency, the outside agency shall maintain control and handling of
the prisoner. VSO deputies shall immediately assist the outside agency in order to overcome
resistance or the attempted escape by the prisoner.
N. BOMB THREATS/TERMINAL EVACUATION
1. VSO maintains responsibility for this type of incident once a bomb threat has been received or
suspicious device is identified. At this point, command is transferred to the VSO Airport Unit. If no
device is found or the threat has passed and it is determined that normal operations should
resume, VSO shall terminate the call.
2. VSO Airport Unit Deputies shall implement the Bomb Threat Procedures outlined in the Airport
Emergency Plan (AEP).
3. THREAT LEVELS
• Threat Level One relates to bomb threats against an aircraft in-flight.
• Threat Level Two relates to bomb threats against an aircraft parked at the gate.
• Threat Level Three relates to bomb threats against the airport terminal building.
O. TYPES OF BOMB THREATS

1. When any type bomb or explosives threat is identified, DAB Operations and VSO shall respond to
investigate the call and assess the threat. The VSO Airport Unit may summon an Airport
Operations Agent to assist the Deputy to assessing the threat. If it is deemed to be a credible
threat the Deputy shall take control of the incident
2. DEFINITE THREAT
a. A Definite Threat clearly states that a bomb or explosive device is located in a specific area
and is scheduled to detonate at a specific time. VSO Airport Deputies will direct the
evacuation of the threatened area.
b. Suspected devices shall not be moved or handled by anyone other than VSO Bomb Team
personnel.
c. If the threat is to an aircraft, the location for the aircraft will be coordinated through the Airport
Director and the FAA Control Tower.
d. The Mobile Command Post, buses, airstairs and any other equipment requested shall
respond to the staging area.
e. Whenever it is determined that there is no threat, control of the incident shall revert back to
Airport Operations.
3. INDEFINITE THREAT
a. A threat that involves no specific area or time element. Personnel shall establish a one-hour
time period from the time the indefinite threat is received. After the one-hour period the
situation shall be reevaluated for termination. A general search of the area may be conducted
by VSO.
4. SUSPICIOUS OBJECTS
a. A suspicious object is any item that is observed/found and is not immediately and positively
identified by the owner or is left unattended, and causes concern. A suspicious object shall
be upgraded to a Definite Threat should the circumstances deem it appropriate. The VSO
Bomb Team shall then be notified to respond and safety procedures outlined in general order
GO-046-01 All Hazards Plan [Bomb Threats and Explosive/Incendiary Devices].
5. BOMB THREAT EVACUATIONS
a. The VSO Airport Unit shall have the responsibility for deciding whether or not to evacuate the
building or area that is threatened.
6. NOTIFICATIONS
a. All notifications are outlined in the Airport Emergency Plan. In all cases the Airport Director
and VSO Special Operations Commander shall be notified.
7. BOMB THREAT STATEMENTS MADE BY TRAVELING PUBLIC
a. If bomb threat statements made by a civilian are found to be credible, or cause a disruption
in airline service, an incident report and proper TSA paperwork must be completed. Such
individuals shall be brought to a safe location pending notification of the FBI, completion of
the incident report, and TSA paperwork.
8. EVACUATION
a. DAB is vulnerable to several hazards that could facilitate the need for evacuation should the
lives and property of the traveling public or employees be threatened. Natural disasters such
as earthquake, tornado, floods, as well as hazardous material incidents, are just a few of the
hazards that could require the order to evacuate the airport.
b. VSO Airport Units will implement the Terminal Evacuation Plan as established by the Airport
Emergency Plan.
c. The primary decision for ordering an evacuation will come from the Director of Aviation,
Director of Airport Operations or their designee. There may be instances where the ARFF
Fire Chief, the VSO, or an EOC Incident Commander may have to make an evacuation
related decision.

d. Evacuation of people at risk for emergency situations that occur with little or no warning can
be implemented on an ad hoc basis by the Director of Aviation, ARFF Command, the Director
of Airport Operations, or the VSO Airport Unit.
e. Evacuation instructions should be based on known/assumed health risks associated with the
hazard and a determination that sheltering is no longer a viable option.
f. The Airport understands that there will be some instances where it would be more appropriate
to shelter in place rather than evacuate.
g. While many people will begin the evacuation process on their own, it is anticipated that a
majority of the people will be looking for information, instructions, and guidance given by the
Airport on evacuation procedures. There will undoubtedly be some individuals within the
Airport population who may not understand or will refuse to follow given directions. The VSO
will have the authority to escort these people to a safe location by whatever means necessary.
h. After the alarm has sounded, proceed and encourage others to proceed to the nearest fire
exit.
i. Elevators should not be used.
j. Check all restrooms to ensure that all hearing impaired and disabled persons are notified and
assisted as needed.
k. Disabled persons shall be assisted to a designated accountability area.
P. CALL RESPONSE
1. Deputies normally shall not respond off-site to routine calls for service. They may, however,
respond to requests for mutual assistance to back up or standby while waiting for a Daytona Beach
Police Department unit to arrive and handle the call.
2. The Florida Fish and Wildlife Conservation Commission shall be contacted on all cases involving
a non-domesticated animal. All cases involving a domesticated animal shall be referred to animal
control. Airport Operations shall be contacted in reference to any injured animal on Airport
property.
Q. OFFICE SECURITY
1. SECURITY CAMERAS
a. Cameras are located throughout most of the public access part of the airport. If a significant
incident occurs, Deputies shall request to focus a camera on the area to provide intelligence
information prior to arrival. The camera view can be recorded for later use.
2. SIDA BADGES
a. Airport SIDA badges shall be worn in all security identification display areas (SIDA).
b. If an individual is found in the SIDA without their SIDA badge, the individual shall be escorted
off the SIDA by VSO and their supervisor informed of the infraction.
c. Access to the SIDA by persons not authorized shall be controlled by frequent patrolling of the
SIDA by a VSO Airport Unit Deputy.
d. Deputies shall respond to any unauthorized entry into the SIDA.

OFFICE

GO-041-18 01/05/2021 None
Title
RESPIRATORY PROTECTION PLAN
I. PURPOSE
The purpose of this policy is to provide a respiratory protection plan ensuring employee respiratory protection
in compliance with 29 Code of Federal Regulations 1910.
II. POLICY
It shall be the policy of the Volusia Sheriff's Office (VSO) to provide National Institute for Occupational Safety
and Health (NIOSH) approved respiratory protection to those employees who may perform duties in a
respiratory hazard. Employees listed in this plan, identified as having a potential respiratory hazard, are:
• Hazardous Device Team
• Special Weapons and Tactics (SWAT)
• Forensics
• Homicide
• Emergency Response Team (ERT)
• Critical Incident Management Team (CIMT)
III. DEFINITIONS
Respirator – an enclosure that covers the nose and mouth and or the entire face or head. Air-purifying
respirators use filters or sorbents to remove harmful substances from the air. They range from simple
disposable masks to sophisticated devices. Air-purifying respirators do not supply oxygen and may not be
used in an oxygen-deficient atmosphere or in ones that are immediately dangerous to life or health (IDLH).
The current model issued with the PPE equipment is the 3M, M-7800 and has a weight of 9 pounds. All
training will be based on this model.
United States Code of Federal Regulations (CFR) – 29 CFR 1910 mandates that employers establish and
maintain a respiratory protective plan for employees in hazardous respiratory environment
Qualitative fit testing – involves the introduction of harmless odoriferous or irritating substances into the
breathing zone around the respirator being worn. If the wearer detects no odor or irritation, a proper fit is
indicated.
Quantitative fit testing – offers more accurate, detailed information on respirator fit. It involves the
introduction of a harmless aerosol to the wearer while they are in a test chamber. While the wearer performs
exercises that could induce face piece leakage, the air inside and outside the face piece is then measured
for the presence of the harmless aerosol to determine any leakage into the respirator.
IV. PROCEDURE
A. MEDICAL SCREENING

1. At the time of training, each Deputy will complete a Medical Screening Questionnaire. The
questionnaire will be placed in a sealed envelope with a contact number for the Deputy. A medical
provider with the Volusia County Health Department will review the questionnaire (OSHA
questionnaire Part A, Section 2, questions 1-9) and contact the Deputy directly, if necessary.
2. The Respiratory Protection Medical Screening Determination form will be completed by the
medical provider and sent to the Deputy. It will be the Deputy’s responsibility to forward the form
to the designated person within their organization.
B. SELECTING RESPIRATORS AND PROPER USE
1. Persons should not be assigned to tasks requiring use of respirators unless it has been determined
that they are physically able to perform the work and use the equipment. Asthma, allergies,
bronchitis, emphysema, and high blood pressure are common conditions that prohibit respirator
use. The VSO contracted physician or health care provider shall determine what health and
physical conditions are pertinent. The respirator user’s medical status shall be reviewed annually.
2. Based on this assessment, some employees may be classified for use as “escape purposes only”.
Deputies with this user classification will only use the equipment when needed to escape from a
hazardous environment; equipment will be issued with this purpose in mind. As stated, the purpose
of this use will be for the respective deputy’s safety; deputies with this classification will not be
required to reenter a warm zone.
3. Corrective eyeglasses worn by employees present a problem when fitting respirators. Special
mountings are available to hold corrective lenses inside full-face pieces. If corrective lenses are
needed, the face piece and lenses must be fitted by qualified individual to provide good vision,
comfort, and proper sealing.
4. Although respirators are designed for maximum efficiency, they cannot provide protection without
a tight seal between the face piece and the face of the wearer. Consequently, beards and other
facial hair can substantially reduce the effectiveness of a respirator. The absence of dentures can
seriously affect the fit of a face piece.
5. Employees under this plan may be re-fit tested having experienced ten percent body weight gain
or loss or any significant change in facial features.
6. To ensure proper respiratory protection, a face piece must be checked each time that the respirator
is worn. This can be accomplished by performing either a positive pressure or negative pressure
check. (Taken from U.S. Department of Labor, Occupation Safety and health Administration
Standard Number 1926.62 App D)
a. Positive pressure check - Close off the exhalation valve and exhale gently into the face piece.
The fact fit is considered satisfactory if a slight positive pressure can be built up, inside the
face piece, without any evidence of outward leakage of air at the seal. For most respirators
this method of leak testing requires the wearer to first remove the exhalation valve cover
before closing off the exhalation valve and then carefully replacing it after the test.
b. Negative pressure check - Close off the inlet opening of the canister or cartridge by covering
with the palm of the hand or by replacing the filter seal, inhale gently so that the face piece
collapses slightly, and hold the breath for ten seconds. If the face piece remains in its slightly
collapsed condition and no inward leakage of air is detected, the tightness of the respirator is
considered satisfactory.
C. INSPECTING, CLEANING, MAINTAINING, AND STORING, DISCARDING AND
REPAIR
1. All respirators must be inspected by personnel using the respirator for wear and deterioration of
their components before and after each use. Respirators shall also be inspected monthly by
Commander(s) or designee of each respective unit to ensure operational readiness. Special
attention should be given to rubber or plastic parts that can deteriorate. The face piece, especially
the face seal surface, headband, valves, connecting tube, fittings, and canister must be in good
condition. A respirator inspection must include a check of the tightness of the connections.
2. Chemical cartridges and mask canisters must be replaced as necessary to provide complete
protection.
3. In the event a respirator is found not to be serviceable, the respirator shall be taken out of service
by the Commander(s), or designee to prevent its accidental use in a hazardous respiratory

environment. Respirators shall be repaired, or discarded and replaced if not serviceable. The
Commander(s) may determine which action is appropriate. If replacement is required, the
respirator shall be replaced as soon as reasonably possible.
4. A respirator shall be cleaned and disinfected immediately after each use. Face pieces should be
washed in warm water, with soap or a detergent, rinsed and air-dried. They may be disinfected
with hypochlorite solution.
5. Respirators must be stored to protect against dust, sunlight, heat, extreme cold, excessive
moisture or damaging chemicals. Protection against any mechanical damage also should be
provided. Respirators should be stored so that face pieces and exhalation valves will rest in a
normal position to prevent the rubber or plastic from reforming into an abnormal shape.
D. TRAINING
1. Every respirator wearer shall receive fitting instructions including demonstrations and practice in
how the respirator should be worn, how to adjust it, and how to determine if it fits properly. This
training shall be conducted when the mask is issued and during annual training.
2. Each Deputy issued the PPE will carry the equipment in their issued vehicle. The training received
will provide the Deputies with the knowledge and training to utilize the equipment in an emergency
situation. The level of training is not for routine use that would be associated with a team such as
a Hazmat team. The use of equipment is for emergency situations only.

OFFICE

GO-041-19 01/05/2021 None
Title
DOMESTIC VIOLENCE
I. PURPOSE
The purpose of this general order is to establish policy and procedures governing the Volusia Sheriff’s Office
(VSO) response to incidents of domestic violence.
II. DISCUSSION
Domestic violence is a critical human rights issue and interpersonal violence between intimate partners is a
crime and must be treated as such by the law enforcement community.
III. POLICY
It is the policy of the VSO that all reported allegations of domestic violence will be thoroughly investigated in
compliance with VSO general orders and existing state statutes.
It shall further be the policy of the VSO to make an arrest or file charges whenever there is probable cause
to believe that an individual has committed an act of domestic violence. Deputies will make an effort to
determine which individual was the primary aggressor and arrest is the preferred response only for the
primary aggressor.
IV. PROCEDURE
A. INITIAL RESPONSE AND ENTRY
1. Deputies will respond to Domestic Violence calls in accordance with general order GO-041-03
Patrol Operations.
2. If refused entry at the reported location of a domestic violence call, deputies should be persistent
in seeing and speaking with the victim. If access to this person is refused, the officers should
request that the dispatcher attempt contact with the victim by phone.
3. If access is still refused and the deputies have reason to believe that someone is in imminent
danger, the deputies should use appropriate force to gain entry.
B. ON-SCENE INVESTIGATION
1. The initial actions of the responding deputy should be to ensure the safety of all persons at the
scene. This should include:
• Assessing the severity of injuries to all parties and summoning appropriate medical
assistance if needed
• Separating the victim physically, verbally and, if possible, visually

• Taking possession of all involved weapons and securing other weapons which pose an
immediate threat at the scene
• Locating and ensuring the welfare of any children and others at the scene
• Interviewing all parties and potential witnesses, including children and neighbors as
appropriate. These witnesses should be interviewed separately and out of visual/hearing
range of each other if possible
• Determining if relationship of the involved parties is that of family or household members as
defined by Florida statute 741.28
• Determining nature and extent of all injuries, including defensive wounds
• Documenting any outward signs of strangulation if present, including redness, bruising or
ligature marks on neck, burst blood vessels in victim’s eyes, hoarseness in voice
• Ascertaining whether female victim is pregnant and whether the suspect is aware of her
condition
• Recording in writing or with voice recorder any statements of victim, suspect or witnesses
that may be categorized as spontaneous statements or excited utterances. Note the exact
words used, time frame when statements were made and emotional condition of the speaker.
• Collecting and recording physical evidence and take color photographs of injuries to all
involved parties and any property damage
• Determining if there is probable cause that an act of domestic violence has occurred
C. DETERMINE PRIMARY AGGRESSOR
1. When two or more persons make allegations of domestic violence against each other, deputies
should try to determine which party was the primary aggressor and which party was acting in self-
defense. Per Florida statute, arrest is the preferred response only with regard to the primary
aggressor. Arresting both parties (dual arrests) for the same incident is strongly discouraged.
2. Factors to consider when determining primary aggressor should include:
• Nature and extent of injuries inflicted
• History of domestic violence perpetrated by one party against the other
• Existence or previous existence of protection orders
• Efforts by one party to prevent the other party from summoning law enforcement
• Determination of actions that appear to be reasonable self-defense
• Observations from crime scene
• Comparison of statements from involved parties, witnesses
• Who fled the scene
D. ARRESTS
1. If a deputy has probable cause to believe that a suspect has committed an act of domestic
violence, generally a physical arrest should be made if the suspect can be located.
2. If there is probable cause to make an arrest but the suspect has fled the scene, deputies should
make an effort to locate the suspect to affect an arrest and they should document all attempts to
locate the suspect.
3. If there is probable cause to make an arrest but the suspect cannot be located, deputies should
complete a thorough report and appropriate criminal complaint affidavit that should be signed by
the victim or the investigating deputy.
4. In cases in which the investigating deputy believes that the suspect presents a clear danger to the
victim while the suspect remains at large, the deputy should notify their supervisor to make
arrangements to have a warrant issued in an expedited manner as soon as practical.
5. In rare instances in which there is probable cause to make an arrest for domestic violence but the
deputy believes that immediate arrest is not the appropriate response, the deputy must notify their

supervisor of this decision for approval. Such circumstances might include the medical or mental
condition of the suspect.
6. Pursuant to Florida statute, if a deputy investigates an allegation of domestic violence and if an
arrest is not made or criminal charges are not filed, a detailed incident report must be completed
which details the reason(s) that an arrest was not made.
7. Pursuant to Florida statute, if two or more persons make an allegation of domestic violence against
each other and the deputy arrests more than one person, a detailed incident report must be
completed which details the reason(s) for arresting more than one person.
8. In some rare instances, arresting both parties might be unavoidable. Examples would include:
• Victim could have active warrant
• Victim may commit another criminal offense in the deputy’s presence
• Victim took self-defense action beyond a reasonable limit (Excessive force disproportionate
to the acts committed by the other party)
9. If there is probable cause to make an arrest, but the suspect has fled the scene, deputies should
make an effort to locate the suspect to effect an arrest. All attempts to locate the suspect should
be documented.
10. If there is probable cause to make an arrest and the suspect cannot be located, the investigating
deputy or their supervisor should review the particular circumstances of the case to determine if a
criminal warrant should be obtained by expedited means. The warrant may be obtained by the
reporting deputy or referred to a detective for immediate follow-up.
11. If there is probable cause to make an arrest but the victim refuses to cooperate or sign a complaint
affidavit, the investigating deputy should sign the criminal complaint affidavit.
12. Factors that should NOT be considered in a decision to make an arrest include:
• Socio-economic status of either party
• Victim’s reactions, i.e., verbal hostility, yelling
• Belief that victim will not cooperate with prosecution
• Disposition of previous calls involving same victim or suspect
• Denial by either party that domestic violence occurred when there is evidence of domestic
violence
• Absence of visible injury unless inconsistent with nature of allegation of violence
• Presence of children or dependency of children upon the suspect
13. The investigating deputy should determine if the suspect has pending domestic violence charges.
If so, the deputy should attempt to determine if there has been a violation of conditions of pre-trial
release. If so, the deputy should take the appropriate enforcement action pursuant to state statute.
E. VICTIM SUPPORT
1. The investigating deputy should:
• Convey to the victim concern for their safety.
• Advise the victim that the incident report will be sent to the local domestic violence center
• Advise the victim that domestic violence is a crime and that the responsibility for decisions
regarding whether charges are filed is with the state, not the victim
• When an elderly or disabled adult victim is the victim of domestic violence, or if the suspect
is no longer able to provide care for the elderly or disabled victim, the deputy must notify the
State Abuse Registry at 1-800-96-ABUSE.
• Determine if the severity of the incident or continued risk to the victim require the immediate
services of a VSO victim advocate
• In cases in which the victim wishes to seek shelter at the Domestic Abuse Council, the deputy
should assist in arranging transportation to the shelter if needed

• If an arrest is made, encourage the victim to report any known violations of conditions of pre-
trial release that may occur if suspect is released
• Encourage the victim to contact the local certified domestic violence center for assistance,
counseling, legal aid, shelter, safety planning and other services if needed
F. OFFICER-INVOLVED DOMESTIC VIOLENCE CASES
1. When an incident of domestic violence involves a sworn law enforcement officer:
• The on-duty district supervisor shall be notified and shall respond to the scene;
• The incident shall be investigated and all parties involved will be treated in the same manner
as with any other domestic violence investigation;
• If an arrest is made, the supervisor shall notify the agency that employs the sworn law
enforcement officer of the incident as soon as possible;
• If the arrestee is a member of the VSO, an internal affairs investigation shall be initiated upon
approval of the Sheriff.
2. If an Injunction for Protection is served upon a sworn member of the VSO, see general order GO-
074-03 Injunctions for Protection for additional procedures.
3. Any deputy who witnesses or otherwise has firsthand knowledge or well-founded knowledge of a
domestic violence incident involving another deputy in the VSO, must report that incident to a
supervisor. This information will be forwarded through channels to the involved deputy’s Division
Chief.
G. REPORTS
1. All calls involving an allegation of an act of domestic violence will result in a written report.
2. If an arrest is made, the incident report should be written in such a manner as to allow for
successful prosecution even without cooperation from the victim.
3. The incident report prepared by the deputy should include, but not be limited to:
• Information provided by communications personnel. The deputy should consider the
evidentiary value of the 911 call;
• Descriptive information regarding the victim and suspect, including the demeanor of each;
• Written and oral statements obtained from the victim and suspect (including excited
utterances, their approximate time frame and the person’s emotional condition). If written
statements are not obtained, a reason should be given;
• A description and location of observed injuries or complaints of injury and whether an offer of
medical treatment was refused;
• The name of the medical treatment provider including EMS personnel;
• A description of steps taken to locate the suspect if they were not at the scene;
• A list of indicators of threats or risk to the victim (e.g., verbal threats, suicide threats by
suspect, history of abuse, abuse of pets, substance abuse, other unusual behaviors);
• Any evidence that the suspect tried to prevent victim from reporting the crime to law
enforcement;
• Information regarding whether minor children were present, their names and ages and
whether the Department of Children and Families was contacted;
• Information on whether an injunction is in effect;
• An indication that the victim received the “Victim/Witness Information/Rights Pamphlet”;
• If no arrest is made, an indication that the officer advised the complainant of the reasons why
an arrest was not made;
• Any information that may be relevant to the assessment of bond at first appearance.
H. FOLLOW-UP INVESTIGATION

1. Some domestic violence calls will require follow-up investigation. Reasons for follow-up might
include:
• Photographing or re-photographing injuries and bruises that weren’t visible at the time of
original report;
• Obtaining statements from parties that weren’t available or able to provide a statement at the
time of the original report;
• Obtaining additional information or evidence in support of the original charge or additional
charges;
• Providing additional information at the direction of the State Attorney’s Office to assist with
prosecution;
• Some cases can be followed up by the original reporting deputy; other cases, by their nature,
will need to be assigned to a detective for further action.
• In addition to the reporting deputy’s immediate supervisor, all domestic violence reports
should be reviewed by the District Investigative Sergeant to assist in determining if additional
follow-up is necessary;
• Determining what additional measures may need to be taken to protect the victim.
• Victim/Witness Information/Rights Pamphlet (English)
• Victim/Witness Information/Rights Pamphlet (Spanish)

OFFICE

GO-041-20 01/05/2021 01/05/2021
Title
BODY WORN CAMERAS
I. PURPOSE
The purpose of this general order is to establish guidelines related to the use of body-worn cameras (BWCs)
so that deputies may reliably record their official law enforcement contacts with the public in accordance with
policy and the law. In addition, this general order shall serve to establish guidelines associated with the
secure management, storage and retrieval of the data stored on the Volusia Sheriff’s Office (VSO) issued
BWC to safeguard the integrity of the digital images captured should they need to be produced for evidential
purposes.
II. DISCUSSION
When implemented correctly, body worn cameras can strengthen the law enforcement profession overall.
BWCs can assist in promoting agency accountability and transparency; they offer useful tools for increasing
officer professionalism, improving officer training, capturing and preserving evidence and documenting
encounters with the public.
It is recognized, however, that due to several uncontrolled variables and circumstances, video footage does
not always fully represent or capture the complete and entire encounter as experienced by the deputy.
Factoring in physiological reaction times, law enforcement training and knowledge of inherent dangers and
stress associated with particular encounters, persons reviewing recordings must be cautious before
conclusions are reached about what the video shows.
It is further recognized that BWC equipment has the potential to malfunction, become disengaged from BWC
accessory components, or otherwise become damaged, if it is subjected to shock or physical impacts while
a deputy is engaged in physical contact or an altercation with a person, physically traversing terrain or
landscape in pursuit of a person, or is otherwise engaged in a hazardous activity while performing a legitimate
law enforcement function or duty.
Like other new forms of technology, body worn cameras have the potential to transform the field of policing.
First and foremost, agencies must always remember that the ultimate purpose of these cameras is to help
law enforcement protect and serve the people in their communities through open communication and best
practices.
III. POLICY
To enhance the services provided to the community, the VSO authorizes the use of body-worn camera
technology as an additional layer of documentation for events, actions, conditions and statements made in
accordance with the performance of official law enforcement duties and to improve deputies’ reports, the
collection of evidence and testimony in court. The use of body-worn camera technology is meant to assist
and complement deputies in the performance of their duties and is not meant to replace or relieve the deputy
of submitting any and all required written reports.

It is the policy of the VSO that all audio, images and media associated with the BWC are the express property
of the VSO and shall not be accessed, copied, released or disseminated in ANY form or manner outside the
parameters of this policy without the express written consent of the Sheriff.
In accordance with general order GO-026-02 Standards of Conduct, any violation of this policy/general order
shall result in discipline up to and including termination. Supervisors shall be held accountable and subject
to disciplinary action for failure on a subordinate’s part to adhere to this policy (Refer to general order GO-
012-01 Command and Control.
IV. DEFINITIONS
Active Mode – In active mode, the BWC saves the buffered pre-recording and continues recording audio
and video for the available life of the battery or until the BWC is deactivated.
Authorized User – VSO designated personnel with a direct job-related function/responsibility regarding
BWC footage to include BWC Operators, BWC Operator supervisors, Detectives; Command Staff; Internal
Affairs Lieutenant; Office of Public Affairs and Media Relations; Training Director; Digital Records Unit
personnel and their supervisors; IT Director, or personnel specifically designated by the Chief in furtherance
of legitimate law enforcement purposes.
Body Worn Camera (BWC) – A camera worn on an individual deputy’s person that records and stores audio
and video.
Body Worn Camera (BWC) Operator – An authorized and trained representative of the VSO assigned to
operate the BWC equipment.
Buffering Mode – In buffering mode, the BWC continuously loops recording for a pre-designated amount of
time before the recording is activated by the deputy.
Digital Evidence – Includes photographs, audio recordings, and video footage with evidentiary value that is
captured and stored in digital format.
Long Term Storage – The Digital Crime Scene (DCS) system which is used to provide access and storage
for digital evidence in audio, picture and video formats.
Members of the Public – Inclusive of all persons whether or not a citizen of the United States of America.
Short Term Storage – The temporary storage location for digital media, such as a camera memory card,
Evidence.com, or the Milestone system.
Video Recording – The electronic recording of visual images with or without audio recordings.
V. PROCEDURE
A. OBJECTIVE
1. The VSO has adopted the use of the BWC to accomplish several objectives. The primary
objectives are as follows:
a. To enhance public trust, reduce the number of complaints and resolve deputy-public involved
incidents by preserving objective representations of deputy-public interactions in the form of
video and audio recordings;
b. To enhance deputy safety through the recognition that visible display of a BWC can assist in
defusing potentially confrontational situations and improve behavior from all parties;
c. To accurately document statements and events during the course of a law enforcement
encounter;
d. To enhance the accuracy of deputy reports and testimony for courtroom
preparation/presentation;
e. To enhance the VSO ability to review probable cause for arrest and deputy-suspect
interaction;
f. To enhance the documentation of crime and accident scenes, or other events that include
the confiscation and documentation of evidence or contraband.
g. To provide an impartial measurement for self-critique and field evaluation during deputy
training;

h. To identify areas for professional development, training and policy enhancement;
i. To proactively prevent problems from arising in the first place and assist in
evaluating/improving performance.
B. MODES OF OPERATION
1. The BWC has two operating modes:
a. Buffering Mode: In buffering mode, the BWC continuously loops recording for a pre-
designated amount of time before the recording is activated by the deputy.
b. Active Mode: In active mode, the BWC saves the buffered pre-recording and continues
recording audio and video for the available life of the battery or until the BWC is deactivated.
C. PROHIBITED USE AND ACTIONS
1. Personal computer equipment and software programs shall not be utilized when making copies of
digital evidence. Using a secondary recording device such as a video camera, cell phone or other
device to record or capture digital video/images of BWC recordings is strictly prohibited. ONLY
VSO issued equipment may be used to access BWC equipment.
2. Under no circumstances shall any employee of the VSO make a personal or secondary copy of
any recorded event by any means without the written consent of the Sheriff (e.g. using a personal
cell phone camera to record BWC image/media). Lead detectives/deputies creating a secondary
copy of a BWC recording subsequent to an official investigation, which shall remain attached to
the case file, or submitted to court as evidence, are exempt from this requirement.
3. Accessing, copying, forwarding or releasing any digital evidence for other than official law
enforcement use or contrary to this procedure is strictly prohibited without prior written approval
from the Chief Deputy or designee.
4. BWC operators shall not use any other electronic devices or other means in order to intentionally
interfere with the capability and professional agency intent of the BWC system.
5. VSO employees are prohibited from altering, reusing, modifying or tampering with BWC
recordings. Only members of the Information Technology Section are authorized to delete
recordings in accordance with this policy.
6. Deputies are not authorized to playback BWC recorded media for public viewing except for official
law enforcement purposes as authorized by a supervisor.
D. OPERATIONAL PROTOCOLS
1. Deputy safety shall remain the primary consideration when contacting members of the public or
conducting vehicle stops, not the ability to record an event.
2. Deputies shall follow all existing deputy safety policies and practices when conducting
enforcement stops as outlined in VSO general orders and in accordance with VSO training.
3. It is understood that not all situations clearly start out as a law enforcement encounter requiring
documentation by the BWC, nor do all recorded events have a clear ending for when the BWC is
no longer required.
4. The VSO recognizes certain circumstances where deputies in a proactive capacity may become
involved in a situation requiring immediate action to prevent injury, make an arrest or prevent the
destruction of evidence or escape. When these situations occur, deputies shall activate the BWC
if doing so does not place them, or others, in danger. If the immediate activation of the BWC is not
feasible due to an immediate risk to the safety of the deputy or others, the deputy will activate the
BWC at the first available opportunity after the immediate threat is addressed.
Supervisors shall closely review documentation of such incidents to ensure such circumstances
did in fact exist.
5. BEGINNING OF SHIFT
a. Each deputy with a functioning BWC device shall document this fact in CAD once the BWC
is in the deputy’s possession and is ready for activation. This shall be accomplished by adding
a secondary operator to the unit that identifies the specific BWC device using the procedures
defined below:

(1) For deputies using an MDC, the log on function shall be used to document the
availability of a BWC by entering “BWC” as a secondary operator and logging the BWC
VSO issued device number as the corresponding radio identifier.
(2) For deputies without a functioning MDC, the BWC device ID shall be called out over the
radio and documented in the unit’s CAD history as a secondary radio identifier along
with a secondary operator of “BWC” by Communications personnel.
(3) If the deputy is not yet in possession of the BWC at the time of log on (e.g., specialty
team member deployed prior to arrival at assigned home District) the deputy shall
advise via radio; Communications Section personnel shall document this fact in the
comment field of the respective unit’s CAD history.
(4) If the deputy previously logged on duty without an available BWC, a second log on shall
be performed (i.e., re-log on) when the BWC is in the Deputy’s possession and is ready
for use, as outlined above.
6. CAMERA POSITION
a. In order to maximize deputy point of view (POV) recordings, deputies shall wear the BWC on
or about the head area utilizing VSO issued accompaniment(s). Head or collar mounts are
acceptable; the option shall be at the discretion of the individual Deputy. Exception: Deputies
assigned to specialized units such as K-9, or engaged in a special operation, may wear the
BWC as specifically authorized by the Chief Deputy or designee.
b. Camera mounting positions shall be monitored and tested periodically as part of the VSO
continual program evaluation to determine the best performance options available for
deputies.
c. Deputies shall periodically check the position of the camera based on its mounting location
and Deputy activity to ensure proper camera alignment.
7. CAMERA SECURITY AND HANDLING
a. Images on the BWC may contain footage of an evidentiary nature and shall therefore be
treated and safeguarded as such. Good security practices provide the foundation for the chain
of custody and ensure the integrity of evidence. Preventing unauthorized access and
eliminating any perception that unauthorized access may have occurred, reduces the
potential for accusations of tampering.
b. Functioning BWC devices shall be worn at all times by the authorized deputy while on duty.
c. Malfunctioning BWC devices shall be secured by the deputy until returned to the Information
Technology Section, in accordance with this general order.
8. END OF SHIFT
a. At the end of each shift, deputies shall place their assigned BWC device in a docking station.
When properly docked, the device will recharge and all recordings shall be automatically off-
loaded from the device and placed into Short Term Storage. For those recordings tagged with
a case number, an automated process transfers the recordings into Long Term Storage on
the Digital Crime Scene (DCS) system.
b. If the deputy remains on duty after docking the BWC device, then the docking event shall be
immediately documented in the CAD unit history. For deputies with a functioning MDC, this
shall be accomplished by entering a miscellaneous comment indicating the location where
the BWC was docked. For deputies without a functioning MDC, the BWC docking event and
location shall be called out over the radio and documented in the unit’s CAD history by
Communications personnel.
c. At the end of each shift, any spare BWC and accessories shall be returned and docked at the
originating location.
9. ADVISEMENTS ABOUT RECORDING
a. Members of the public do not have a reasonable expectation of privacy when talking with
deputies during the scope of the Deputy’s official duties while responding to and investigating
crime, even when the contact is in a private residence. Therefore, deputies are not required
to give notice they are recording. However, if asked, deputies shall advise the individual they
are being recorded.

b. Deputies are not required to initiate or cease recording an event, situation or circumstance
solely at the demand of a member of the public.
c. Deputies shall be aware of patients’ rights to privacy when in hospital settings.
E. REQUIRED TRAINING
1. Deputies shall not use the BWC until they have successfully completed all required training on the
inspection, activation, use, storage and uploading of all recorded media from the BWC. Only those
deputies completing the required training are authorized to use or be in possession of a BWC
device.
2. Training content shall include, but not be limited to the following:
a. Manufacturer’s operating procedures/requirements;
b. general order GO-041-20 Body Worn Cameras;
c. An overview of relevant state and federal laws;
d. Discussion of scenario-based events deputies may encounter;
e. Procedures for uploading and classifying recorded data;
f. Procedures for accessing and reviewing recorded data;
g. Procedures for preparing and presenting digital evidence in court.
3. In addition, relevant BWC training bulletins shall be issued covering operational scenarios,
new/emerging trends, legislative changes, court cases, etc. This material shall be issued by the
Training Section and posted on Training’s intranet site to serve as a resource/reference for
personnel.
4. Supervisory personnel that are not already trained as BWC Operators shall receive documented
training on accessing and reviewing BWC footage and the Administrative Review Process.
F. EQUIPMENT MAINTENANCE AND INSPECTION
1. Inspection and general maintenance of BWC equipment shall be the responsibility of the Deputy
assigned the equipment.
2. BWC equipment shall be operated in accordance with manufacturer’s recommended guidelines,
VSO training and policies.
3. Prior to the beginning of each shift, deputies shall inspect their assigned BWC device to ensure:
a. The BWC is fully charged;
b. There is no visual damage;
c. The BWC is performing in accordance with the manufacturer’s recommendations;
d. All recorded video from the previous shift has been off-loaded.
4. If any of these requirements are not met, then the deputy shall follow the section below for
Defective or Unavailable BWC Devices.
5. DEFECTIVE OR UNAVAILABLE BWC DEVICES
a. Malfunctions or other operational problems, damage, loss, or theft of the BWC equipment
must be immediately:
(1) Documented in the unit’s CAD history;
(2) Reported to the deputy’s supervisor and;
(3) Reported to the Information Technology Section via e-mail.
b. Any changes to the availability of a BWC device during a deputy’s assigned shift shall be
immediately documented in the CAD unit history. This includes BWC devices that were found
or restored to working order during the same shift that they were reported as malfunctioning
or otherwise unavailable, as well as the temporary use/assignment of spares. For deputies
with a functioning MDC, this shall be accomplished by entering a miscellaneous comment.
For deputies without a functioning MDC, the change in the BWC device availability shall be

called out over the radio and documented in the unit’s CAD history by Communications
personnel.
c. It is incumbent upon the deputy and the supervisor to immediately contact the Information
Technology Section to report malfunctioning, damaged, lost, or stolen BWC devices; this may
be accomplished via e-mail. All repairs or replacements shall occur during normal business
hours for the Information Technology Section.
d. An Auto-Incident Report, the form is located under VSO Forms/Administrative Forms on the
intranet shall be completed anytime a BWC is damaged, lost, or stolen; a copy of the report
shall be forwarded to the Division Chief via chain of command. Approved Auto-Incident
Reports shall be forwarded to the Information Technology Section and the Internal Affairs
Unit.
G. SPARE BWC USAGE AND PROCEDURES
1. SPARE BWC USAGE
a. A designated number of spare BWCs are available at each District office, Special Services
Section, and the Civil Unit in Daytona Beach. All spare equipment shall be labeled with a
unique camera identifier to indicate the assigned location and shall be returned to the
originating location at the end of each shift.
b. Spare cameras and tablets are paired together. Therefore, when using a spare camera, the
associated spare tablet with the same designated camera ID must be used.
c. Spare cameras are right-hand oriented ONLY. When utilizing a spare, deputies that normally
use a left-handed mount shall be required to wear the spare on the right side, otherwise all
video will be upside down.
d. The temporary use and assignment of spare BWCs shall be coordinated through the
respective sergeant; priority shall be given first to those deputies experiencing BWC
operational problems during their regularly scheduled shift.
e. Spare BWC equipment is required for use in the following situations:
(1) Temporary replacement of defective equipment (camera/tablet, battery pack, cables,
mount equipment).
(2) Deputies assigned a BWC as part of their official duty assignment but working overtime
outside their assigned home district and where their assigned BWC is docked/secured
at their home district, or not otherwise readily accessible.
(3) Deputies not assigned a BWC, but work overtime to fill a position that would normally
require use of a BWC.
2. SPARE BWC PROCEDURES
a. When required to use spare BWC equipment in the abovementioned scenarios, deputies
must adhere to the following procedures:
(1) Contact the sergeant in charge for replacement of defective BWC equipment, or to
utilize equipment while working overtime;
(2) The sergeant shall be responsible for the following:
• Distributing, tracking, and ensuring the return of the spare BWC equipment at
each respective location; and
• Notifying Information Technology if any equipment is temporarily removed to
replace defective equipment.
(3) Prior to using a spare BWC, the deputy MUST (via MDC or a Telecommunicator) enter
the “BWC” as the second operator and the camera ID assigned to the spare camera
(as labeled on camera) as the second operator’s radio ID.
• Example: The radio ID of “SPARE22” identifies the camera as a spare assigned
to District 2 and is the second spare camera at that location.
(4) IMPORTANT: This procedure is very important; it is this identification method that
allows an automated process to assign all videos recorded to the respective deputy
using the spare on that date/time.

(5) ALL videos associated with a case number must be tagged on the corresponding tablet
PRIOR to docking the camera. Since spare BWCs are not assigned to individual
deputies, but rather to the originating location, BWC video cannot be viewed or tagged
after it is uploaded to Short Term Storage. Once the automated process assigns the
videos to the submitting deputy and the transfer to the Digital Crime Scene (DCS) is
complete, the tagged videos shall be available for view.
H. REQUIRED ACTIVATIONS: WHEN AND WHERE TO RECORD
1. Members of the public have a reasonable expectation of privacy in their homes. However, when
deputies are lawfully present in a home in the course of official duties, there is no reasonable
expectation of privacy.
2. BWC recordings are meant to assist and compliment the field reporting and investigative process
as a secondary layer of documentation. Recordings shall not be used as the primary source of
gathering or documenting information in lieu of required reports, witness statements, or any other
investigative documentation.
3. Deputies with an assigned BWC device shall activate it during the following type of events:
4. ENFORCEMENT RELATED CONTACTS
a. EMERGENCY RESPONSE: When responding to calls that require the deputy to engage in
emergency vehicle operations and the activation of emergency lights and siren (i.e. Code 3),
the BWC shall be activated as safely as possible upon being dispatched.
b. NON-EMERGENCY RESPONSE: When responding to non-emergency or routine calls, or
self-initiated activities that require a BWC recording noted herein, the BWC shall be activated
upon arriving at the scene and just prior to exiting the vehicle.
c. Enforcement Related Contacts include, but are not limited to, the following circumstances:
(1) In-progress crimes
(2) Arrests; advising an individual of their Miranda warnings
(3) Traffic stops
(4) Traffic crashes – when VSO is the reporting agency or involved
(5) Building alarms
(6) Use of force incidents
(7) Foot and motor vehicle pursuits
(8) Sexual offender/predator address verifications
(9) Baker Act enforcement
5. CRIMINAL INVESTIGATION CONTACT
a. Criminal Investigation Contacts include, but are not limited to, the following circumstances:
(1) Encounters with persons who are accused or suspected of crimes
(2) Field interviews.
(3) During investigations of criminal acts or encounters in which the deputy is attempting to
develop reasonable suspicion on the subject of the encounter
(4) Vehicle searches, building searches, and searches for suspects
(5) Execution of a search warrant, a Fourth Amendment waiver search, or a consent search
6. VOLUNTARY CONSENT TO SEARCH
a. The BWC shall be used to record all consent searches (vehicle/residence/structure). Consent
must be freely, voluntarily and knowingly given by the person and may be revoked at any
time. The Deputy shall capture the full consent process on the BWC, including the individual’s
authorization or denial.
7. PRISONERS/DETAINEES

a. While a prisoner/detainee is secured in the back of a patrol vehicle and in the presence of the
deputy (either stationary or transporting), the deputy shall continue to record using the BWC
in accordance with the following procedures:
(1) While recording a prisoner/detainee secured in the back of a patrol vehicle, the deputy
may use discretion to re-orient the camera to capture the best possible viewing angle
of the prisoner/detainee
(2) Recordings shall continue while the deputy remains in the vehicle
(3) Recording shall be stopped after transferring the prisoner/detainee to a Prisoner
Transport Unit or once secured into a holding cell.
(4) While being guarded by a deputy in the hospital, prisoners in custody awaiting court
appearance shall not routinely be recorded unless actions fall within the parameters of
this general order.
8. SCHOOL RESOURCE DEPUTY
a. While in the performance of SRD duties, deputies shall be required to activate their BWC in
the following circumstances:
(1) All transport;
(2) Active incident;
(3) While conducting a criminal investigation
(4) During subject and suspect interviews
b. SRDs are prohibited from recording the following events:
(1) Student discipline while in an office
(2) Parent discussions
(3) Nurse’s office
(4) During casual conversations and mentoring
9. SUSPECT
a. When recording suspect interviews, deputies shall ensure they record any admonishments
prior to the start of an interview and shall not stop and start the recording during the course
of the interview. If the interview is conducted in a VSO interview room equipped with recording
equipment that is being actively utilized, the BWC may be deactivated during the course of
the interview.
10. CRIME VICTIMS
a. Deputies shall record victim/witness statements while investigating crimes. In accordance
with Fla. Stat. § 943.1718(4), Chapter 934 does not apply to body worn camera recordings
made by law enforcement. However, if the victim/witness is unwilling to give a statement while
the BWC is activated, the Deputy may deactivate the BWC after first recording the date, time
and reason for the deactivation. This deactivation shall be noted in the Deputy’s report or
CAD if no report is completed.
11. SPECIAL CIRCUMSTANCES
a. If a deputy witness’s an event occur, such as a criminal act or traffic crash, they shall
immediately activate the BWC in an attempt to capture the events that lead to the incident.
b. All activities while providing backup to another deputy or another agency in the execution of
the abovementioned definitions of required use shall be recorded.
12. OUTSIDE DETAILS AND OVERTIME
a. Deputies working outside details, outside employment (when in uniform), overtime
assignments and assignments as directed by a supervisor shall activate their assigned BWC
for any activities that fall under the definition of required use within this general order.
I. PROHIBITED ACTIVATIONS: WHEN AND WHERE NOT TO RECORD
1. The BWC shall not be used to deliberately record:

a. Confidential informants or undercover deputies;
b. Conversations of fellow employees without their knowledge during routine, non-enforcement
related activities;
c. VSO administrative investigations;
d. Personal activity or while on a break;
e. Pre-shift conferences/briefings.
2. A BWC shall not be used to record crime scenes or injuries unless incidental while recording
another activity that falls under the definition of required use. Established methods such as
handheld cameras and still photos shall remain the primary method for recording crime scenes
and injuries.
3. Unless the BWC is being used as part of an activity that falls under the definition of required use,
the BWC shall not be activated in places where a reasonable expectation of personal privacy
exists such as locker rooms, dressing rooms, or restrooms.
4. Under no circumstance shall a conversation between VSO employees be recorded without all
parties to the conversation being aware of the fact that it is being recorded. Conversations between
VSO employees that are not required to be captured as evidence in the furtherance of completing
a law enforcement investigation shall not be recorded.
5. DEMONSTRATIONS
a. As a general policy, deputies should refrain from video recording or photographing peaceful
demonstrations. The VSO does not condone systematic surveillance or tracking of the
general law abiding peaceful member of the public exercising their right to peaceful
demonstrations in accordance with their constitutional rights.
b. When there is reason to believe that a planned event has the potential for unlawful activity,
Commanders should make the determination whether visual recording or photographing is
appropriate.
c. If deputies witness crimes occurring among the demonstrators or believe an arrest is likely,
they should begin recording.
J. FAILURE TO RECORD
1. There may be circumstances when a deputy fails to record an event or activity that is otherwise
required by policy to be recorded, including but not limited to:
a. Conditions make it unsafe or impossible to activate the camera;
b. Deputy-exercised discretion during citizen contacts or enforcement actions for the purpose
of protecting privacy rights (victims, hospitals, mental health facilities), or at the request of the
public to facilitate information/intelligence gathering and preserve community relations. In
these scenarios, deputies shall record the specific request or circumstance prior to
deactivating the recording. As soon as the requested private conversation is completed, the
BWC shall be returned to active mode so long as the situation still falls under the definition of
required use. Deputies are reminded that when the BWC is placed back to active mode, prior
video footage captured during buffering mode shall also be saved;
c. The BWC malfunctions or otherwise fails to capture the event/activity;
d. Emergency call out of an off-duty deputy who does not have immediate access to their issued
BWC; in such scenarios, the deputy will respond directly to the scene of the emergency and
shall not be required to first obtain their BWC from the District. (i.e., calls for SWAT, K-9,
Bomb Team)
2. In these situations, deputies are required to document their reasons at the beginning of the
narrative of the appropriate report such as incident report, arrest/complaint affidavit, field interview,
traffic crash report, and CAD incident history. For traffic citations and warnings, this should be
documented in the officer notes section.
3. Documenting the reasons for not recording in a particular circumstance helps to maintain agency
transparency and accountability, ensures supervisory review of recording irregularities for quality
assurance, and explains the absence of such video footage for investigations and court
proceedings.

4. In any circumstance requiring BWC recording of a consent to search (vehicle, residence, structure)
for which the BWC is not utilized by the deputy to capture the full voluntary consent, the respective
deputy’s supervisor shall review the circumstances and complete a memorandum to the Sheriff
detailing the action taken.
K. SUPERVISOR RESPONSIBILITIES – PRESERVATION OF BWC EVIDENCE
1. When an incident arises that requires the immediate retrieval of BWC media for chain of custody
purposes (including, but not limited to: deputy involved shootings/use of deadly force, in-custody
deaths, or others as determined by policy/supervision) a supervisor shall respond to the scene
and ensure the BWC remains affixed to the deputy in the manner it was found, take a photograph
of the BWC as worn by the Deputy and ensure that the BWC data remains uncompromised until
the documented custody transfer to the lead Detective, either Investigative Services Major Case,
or FDLE as deemed required in accordance with established policy (refer also to general order
GO-001-01 Use of Force Guidelines for additional on-scene supervisory responsibilities
surrounding Deputy involved shootings/use of deadly force, in-custody deaths.). The BWC shall
continue recording until advised by the on-scene supervisor to deactivate.
EXCEPTION: In a deadly force incident that, due to exigent circumstances (such as the deputy is
incapacitated, the suspect is at large), access to the BWC video may aid in capture of the suspect,
the on-scene supervisor, with approval from the watch commander, may view the footage.
Required access shall be documented in the supervisor’s report.
2. Through direct supervision, the supervisor is responsible for the care and custody of the BWC and
corresponding tablet until it has been removed, secured and powered off by the lead Detective.
3. Supervisors may view recordings in the field in order to mitigate citizen complaints, however the
respective Captain, or their designee should be contacted prior to playback of the BWC recorded
media for viewing by the involved member of the public.
4. QUALITY CONTROL
a. As part of the report review process, supervisors shall verify that recordings relating to a case
number are properly documented in accordance with established procedures listed below
under Documenting Recorded Events.
b. Monthly District/Section Lieutenants shall randomly review 3-5 BWC recordings to ensure
that deputies are using the devices in accordance with policy and shall identify any areas that
may require additional training or guidance.
c. This review shall include a range of activity types to ensure review of a variety of deputy
response (e.g. traffic stop, domestic violence, use of force, suspicious person, etc.). The
Lieutenant shall document and forward this review via memorandum to their respective
Captain. The Captain shall maintain all memorandums in a tickler file for one (1) calendar
year.
L. DOCUMENTING RECORDED EVENTS
1. If the recorded event requires a report or citation in accordance with VSO policy and procedures,
the existence of a BWC recording shall be documented within the associated report as defined
below.
a. Incident Report – For all activities related to incidents that have been assigned a case
number, the existence of BWC recordings shall be documented on a property report with a
description of “BWC Recording” and a property involvement of “Digital Evidence”.
b. Charging Affidavit – For all charging affidavits including complaint affidavits, arrest
affidavits, and notices to appear in court, the existence of BWC recordings shall be listed
under the “Evidence Collected” section with a description of “BWC Recording”. The statement
“BWC Recording” shall also be included at the beginning of the narrative.
c. Traffic Crash Report – For all traffic crash reports, the existence of BWC recordings shall
be documented with the statement “BWC Recording” at the beginning of the narrative. Using
the traffic crash report, the Records Section shall be responsible for recording the required
BWC property information in RMS.
d. Traffic Citation, Warning, and Field Interview Card (FIC) – The existence of BWC recordings
is not required to be documented on traffic citations, warnings, or FIC’s However, if a deputy

with an assigned BWC fails to record the issuance of a traffic citation, warning, or FIC, then
the reason for the failure shall be documented in the officer notes section.
e. Criminal Citation – for arrests involving misdemeanor criminal traffic offenses through the
issuance of a Uniform Traffic Citation, the existence of BWC recordings shall be documented
by adding the notation “BWC Recording” after the case number on the front of the agency’s
copy. Using the criminal citation, the Records Section shall be responsible for recording the
required BWC property information in RMS.
2. Except for traffic crash reports and criminal citations, the original report writer shall indicate the
existence of BWC video in a property report; all deputies shall be responsible for tagging their
BWC footage with respective case numbers in accordance with policy and required training.
3. Prior to the end of each shift, deputies shall ensure that all BWC recordings documented on a
property report, traffic crash report, or criminal citation in accordance with this general order have
been updated with the associated case number.
4. If the video is related to multiple case numbers, a comment shall be placed in the narrative of each
respective incident report referencing all case numbers associated with the video.
5. When assisting another agency, a case number shall be pulled and a property report completed
for any recordings of evidentiary/investigative value or when requested by the agency to which
assistance was provided. For multiple deputy response, refer to section V.L.3.
6. No documentation is necessary for BWC recordings that do not require an associated report such
as a confrontational public contact that subsequently de-escalates.
M. DATA MANAGEMENT AND RETENTION
1. At the end of each shift, deputies shall place their assigned BWC device in a docking station.
When properly docked, the device will recharge and all recordings shall be automatically off-
loaded from the device and placed into Short Term Storage.
2. For those recordings tagged with a case number, an automated process transfers the recordings
from Short Term Storage to Long Term Storage in the Digital Crime Scene (DCS) System. All
video contained within the Long Term Storage shall be managed by the Information Technology
Section in accordance with established procedures in general order GO-084-02 Digital Evidence
Management System (DEMS).
3. All BWC recordings in Short Term Storage shall be retained for 180 days unless determined
otherwise through the Administrative Review Process.
4. If a complaint is associated with a recorded event or a deputy believes an incident may generate
a complaint, the supervisor shall initiate the Administrative Review Process to include a written
request via email to the Division Chief or designee through chain of command for the Information
Technology Section to retain the video until the complaint investigation is complete.
N. ACCESSING BWC RECORDINGS
1. With the exception of deputy-involved shootings/use of deadly force incidents, BWC Operators
may review their own recordings. In deputy-involved shooting/use of deadly force incidents,
involved deputies (primary, backup, witness deputies) shall not view related BWC footage and
shall secure their respective BWC as evidence pending arrival of a supervisor in accordance with
established procedures in general order GO-001-01 Use of Deadly Force.
2. All other access to all BWC recordings shall be restricted to Authorized Users for legitimate law
enforcement purposes only. Posting of BWC video data to ANY social media site, without prior
approval from the Chief Deputy or designee is prohibited.
3. All activities related to BWC footage is recorded, monitored, and subject to audit to ensure it is
authorized.
4. Only VSO issued equipment may be used to access BWC equipment, or the BWC recordings.
5. Any request for BWC media made from outside the VSO shall comply with both the records
disclosure and records management policies of the VSO.
6. DEPUTIES AND DETECTIVES

a. Deputies should review digital evidence prior to completing reports/supplements when
necessary to ensure accuracy of specific details. Deputies shall review digital evidence prior
to providing testimony at hearings, trial, or depositions.
b. Detectives are responsible for tracking and properly classifying digital evidence associated
with their respective assigned cases.
7. ADMINISTRATIVE REVIEWS
a. Digital recordings may be reviewed by respective sergeants and above for administrative
purposes including, but not limited to the following:
(1) Investigation of a complaint against the deputy or a specific incident in which the deputy
was involved;
(2) Deputy involved traffic crash;
(3) Use of force/response to resistance;
(4) When there is a pattern of allegations of abuse or misconduct;
(5) When a deputy has been identified through the VSO early intervention system;
(6) Review the performance of probationary deputies or deputies still assigned to a Deputy
Training Officer (DTO);
(7) Civil claims;
(8) Identify videos for training purposes and instructional use.
8. ADMINISTRATIVE REVIEW PROCESS
a. The Administrative Review Process shall be the same as that used for reporting use of force;
it shall be documented and reviewed through the respective chain of command to the Division
Chief, or designee. If the Division Chief determines the recording needs additional review
prior to finalizing a retention recommendation, a copy shall be sent to the Chief Deputy for
final determination.
b. If a recording is accidental in nature, the deputy shall notify their supervisor. If the recording
does not meet the VSO requirement for activation and the footage holds no law enforcement
or public value for retention, the supervisor shall initiate the Administrative Review Process
and recommend an abbreviated retention period.
c. If a recording is related to a court order, citizen’s complaint, or potential/pending legal issue,
the recording may be kept for an additional period of time.
d. For recordings that require a retention period other than the standard 180 days, the Division
Chief, or designee shall document the request via interoffice memorandum to the Information
Technology Section.
9. TRAINING & OFFICE OF PUBLIC AFFAIRS AND MEDIA RELATIONS
a. Training staff may digitally copy any incident contained on digital media specifically for training
purposes with authorized permission from the Chief Deputy or designee.
b. The Office of Public Affairs and Media Relations may also access BWC recordings as
necessary to provide accurate, timely release of public information. BWC recordings related
to VSO initiated community interest stories may also be released in coordination with the
respective deputy (ies); notification shall be made by the Office of Public Affairs and Media
Relations via office email.
O. INFORMATION TECHNOLOGY SECTION AND RECORDS SECTION
1. The Information Technology Section shall perform routine audits of the BWC system to ensure it
is properly transferring data from the devices to the Short Term Storage including the correct
metadata. The Information Technology Section shall ensure the proper retention of BWC video
recordings contained in the Short Term Storage in accordance with this general order.
2. The Information Technology Section shall perform routine audits of the Long Term Storage and
facilitate the timely disposal of BWC video recordings contained in the Long Term Storage that
have surpassed the record retention period and have no further evidentiary or administrative value
in accordance with general order GO-084-02 Digital Evidence Management System (DEMS).

3. The Information Technology Section shall monitor adherence to procedures used for the control
of BWC video storage and make recommendations for any policy changes and training if needed.
4. The Records Section shall operate in conjunction with the Office of Public Affairs and Media
Relations and the Information Technology Section to fulfill all public record requests for BWC video
recordings.
a. The Records Section shall be responsible for coordinating all public record requests for BWC
video recordings to include verifying the case status and disposition meet the requirements
as defined in Florida Public Records Statutes, Fla. Stat. Ch. § 119.
b. Upon verification that a BWC public record request is not exempt based upon the case status
or disposition, the Records Section shall process the request.
c. The Records Section shall make a copy of the requested BWC video recordings, and if
necessary, redact any exempt video or audio footage in accordance with Florida Public
Records Statutes, Fla. Stat. Ch. § 119.
d. The Records Section shall provide the requestor with the BWC video recordings associated
with the public record request.
• VSO Auto/Incident Report, VSO Form # 012114.001

OFFICE

GO-041-21 01/05/2021 None
Title
NALOXONE HCL, EMERGENCY OPIOID ANTAGONIST PROGRAM
I. PURPOSE
The purpose of this general order is to provide Volusia Sheriff’s Office (VSO) personnel with guidelines
governing the administration of Naloxone hydrochloride by trained personnel of the VSO.
II. DISCUSSION
The objective is for trained VSO personnel to treat suspected opioid overdoses as outlined in Fla. Stat. §
381.887 to reduce injuries and fatalities when VSO personnel arrive at the scene before emergency medical
personnel.
III. POLICY
It is the policy of the VSO to be able to provide the best possible response to the citizens and visitors of
Volusia County including the administration of an emergency opioid antagonist when indicated by trained
members in the absence of trained emergency medical personnel, as outlined in Fla. Stat. § 381.887, also
known as the Emergency Treatment and Recovery Act.
IV. DEFINITIONS
911 Good Samaritan Act – A person acting in good faith who seeks medical assistance for a person
experiencing a drug-related overdose and needs medical assistance, may not be charged, prosecuted, or
penalized for possession of a controlled substance if the evidence relating to such possession was obtained
as a result of the overdose and need for medical assistance. It also provides that a person, who experiences
a drug-related overdose and needs medical assistance, may not be charged, prosecuted, or penalized for
possession of a controlled substance if the evidence relating to such possession was obtained as a result of
the overdose and need for medical assistance. (Fla. Stat. § 893.21)
Antagonist – a drug that counteracts the effects of another drug.
Emergency Treatment for Suspected Opioid Overdose – Emergency responders, including law
enforcement officers, are authorized to possess, store, and administer emergency opioid antagonists as
clinically indicated. Civil immunity is provided for those who possess, administer, prescribe, dispense, and
store in compliance with the Good Samaritan Act. (Fla. Stat. § 381.887)
FDA – Food and Drug Administration
Good Samaritan Act – Any person who gratuitously and in good faith renders emergency care or treatment
either in direct response to emergency situations related to and arising out of a public health emergency or
at the scene of an emergency outside of a hospital, doctor's office, or other place having proper medical
equipment, without objection of the injured patient or patients thereof, shall not be held liable for any civil
damages as a result of such care or treatment or as a result of any act or failure to act in providing or arranging

further medical treatment where the person acts as an ordinary reasonably prudent person would have acted
under the same or similar circumstances. (Fla. Stat. § 768.13)
Naloxone HCI Nasal Spray – also known as “Narcan”, is 4 mg of Naloxone hydrochloride which is a medicine
used for the emergency treatment of known or suspected opioid overdose in adults and children. It is an
opioid antagonist as it quickly reverses the effects of opioids but it is only temporary. Therefore, it is not a
substitute for emergency medical care. Each Naloxone HCI nasal spray contains only one dose of the
medicine and cannot be reused. The medicine in the Naloxone HCI nasal spray does not affect people who
are not taking opioid medicines. It has been approved by the FDA.
Office of the Medical Director’s Standing Order – is a formal document signed by the Volusia County
Office of the Medical Director authorizing trained VSO personnel to administer Naloxone HCI nasal spray to
persons at risk of experiencing a suspected opioid-related overdose. The Standing Order is to be renewed
annually by Volusia County’s Office of the Medical Director.
Opioid Overdose – is the ingestion of an excessive dose of heroin or opiate based prescription drugs such
as methadone, fentanyl, oxycodone, hydrocodone, morphine, and codeine and name-brand drugs such as
Percocet, Vicodin, and Demerol. Indicators of an opioid overdose are the patient shall not wake up, shall not
respond to your voice or touch, breathing is very slow, irregular, or has stopped, “pinpoint pupils,” or bluish
lips.
Recovery Position – is a first aid position to protect the airway of an unconscious or semi-unconscious
person. The patient is laid on one side with the underneath leg straight while the other leg is fully flexed at
the hip, with the knee bent and resting on the ground, to prevent rolling onto the back. The head is supported
by the arm, maintaining the desired position with the face tilted towards the ground.
V. PROCEDURE
A. PROCEDURE FOR DEPLOYMENT: RESPONDING DEPUTY
1. Upon arriving at the scene of a medical emergency involving a suspected opioid overdose, ensure
the safety of the scene.
2. Request that Communications Center dispatch Emergency Medical Services (EMS) to the scene;
provide updates.
3. Once the safety of the scene has been secured, using universal precautions to protect from blood
borne pathogens and other communicable diseases, medically assess the subject, which may
include, but is not limited to, determining unresponsiveness and other indications of an opioid-
induced overdose.
4. Provide CPR/rescue breathing if needed; use a one-way pocket mask or other similar device.
5. Prepare the nasal spray device for deployment.
6. Administer Naloxone according to VSO training guidelines.
7. Use proper defensive tactics when administering Naloxone; aided individuals who are revived from
an opioid overdose may regain consciousness in an agitated or combative state, and may exhibit
symptoms associated with withdrawal.
8. If effective, place patient into the recovery position and provide supportive care, if needed.
9. Immediately inform responding EMS personnel that Naloxone has been administered and provide
updates as needed.
10. Transfer care of the patient to responding Fire Department/EMS personnel.
11. Due to the temporary effect of an opioid antagonist and the potential for a reoccurring life-
threatening episode, a patient refusing medical treatment on scene or transportation to a medical
facility shall be held in protective custody under the Marchman Act and transported for appropriate
medical observation/care.
12. Advise supervisor and the Communications Center as soon as possible that Naloxone has been
administered. Notification must be completed while still on scene.
13. Used Naloxone units shall be treated as sharps and biomedical waste and shall be disposed of in
the EMS sharps container/medical waste bag, or at the hospital.

14. Anytime a VSO member administers Naloxone it will be documented in a written offense report.
The narrative will contain the articulable facts used by the deputy to assess the need to deploy the
medicine.
B. DOCUMENTATION/REPORT
1. In order to accurately retrieve the administration and effectiveness of Naloxone, all incidents
involving overdoses of any type shall be assigned a case number and documented with an incident
report.
2. All overdose reports shall be routed to Narcotics; suspected overdose cases that result in death
shall be routed to both Narcotics and Major Case Unit.
3. INCIDENT REPORT
a. The “Nature of Call” tab shall be labeled “SOD” for a suspected overdose or a “Dead Person”
for death as a result of a suspected overdose.
b. If the overdose is a suspected heroin/opioid overdose and Naloxone nasal spray was
administered by authorized personnel, the following template shall be utilized in the narrative
in addition to the basic information:
c. WHY is this incident a suspected heroin/opioid overdose? (e.g. past drug history, physical
evidence, pinpoint pupils, bluish lips, witness testimony?)
d. WHICH authorized personnel administered the Naloxone HCl?
e. HOW MANY Naloxone HCl doses were administered?
f. WHAT TIME was the Naloxone HCl administered?
C. TRAINING
1. INITIAL TRAINING
a. The VSO Training Section is responsible for coordinating and providing an approved
emergency opioid antagonist training course for all members participating in this program.
The course shall provide the first responder with carrying, storage and administration of an
emergency opioid antagonist training and shall specifically include:
(1) An overview of Fla. Stat. § 381.887 as it relates to this policy;
(2) Patient assessment to identify the signs and symptoms of opioid overdose;
(3) Universal precautions and infection control when administering naloxone;
(4) Summoning medical attention (Fire Rescue/EMS)
(5) Use of the Naloxone nasal spray;
(6) Required reports and documentation relating to the administration of naloxone.
b. Training protocols are developed in collaboration with and approval of Volusia County’s Office
of the Medical Director; a documented review of established protocols shall be conducted
with the Medical Director at least once biennially prior to deputy refresher training.
2. CONTINUING TRAINING
a. VSO personnel issued Naloxone nasal spray shall receive ongoing periodic education and
training on the use of Naloxone nasal spray through roll-call training, or during annual deputy
refresher training as deemed necessary based on the nature of any changes.
b. Volusia County’s Office of the Medical Director provides the medical oversight for the VSO
training and use of the Naloxone nasal spray. The Office of the Medical Director shall
reevaluate the Naloxone nasal spray policy on an on-going basis and shall approve all training
related to this program.
3. DOCUMENTED TRAINING
a. All training will be documented and in accordance with medically approved and adopted
protocols.
D. FIELD DEPLOYMENT AVAILABILITY AND CARRY

1. The VSO shall have the Naloxone HCI nasal spray available as follows:
a. A minimum of 3 kits per squad assigned to authorized individual deputies, with additional kits
provided to each District for distribution/replacement as needed.
b. Additional kits may be issued to authorized deputies working in locations reflecting areas of
concentrated overdoses as identified through historical data.
c. The kit will be carried on the person (e.g., a pouch on the duty belt, a pocket of the protective
vest cover or the pocket of the uniform shirt or pants) of all authorized VSO personnel. VSO
personnel shall not store Naloxone nasal spray within the vehicle for long periods of time.
Excursions of Naloxone are permitted up to 104°F.
d. As available, additional kits may be made available at other physical locations/additional
trained personnel, as deemed necessary.
E. MAINTENANCE AND REPLACEMENT
1. INVENTORY CONTROL UNIT
a. Inventory Control shall be responsible for verifying the expiration dates of all stored Naloxone
nasal sprays maintained within the Inventory Control Unit.
b. Inventory Control will record Naloxone nasal spray to maintain a sufficient supply and shall
exchange any Naloxone HCl nasal spray that is expired, damaged or otherwise unusable.
2. DISTRICT COMMANDERS
a. Each Patrol District Commander, or designee, is responsible for ordering and maintaining the
inventory of Naloxone within their respective district through Inventory Control, and for the
distribution of Naloxone units to their respective members who have successfully completed
the required training.
b. District Commanders, or their designee, of those VSO personnel authorized to administer the
Naloxone nasal spray shall:
(1) Verify all VSO personnel in their chain of command have received the required
Naloxone HCI nasal spray training;
(2) Verify inspections of all Naloxone HCI nasal spray occurs to confirm the sprays are
current and not expired;
(3) Verify all overdoses or suspected overdoses in which the Naloxone HCI nasal spray is
deployed by VSO personnel in their chain of command are properly documented via
incident report with a case number.
3. DEPUTIES
a. Deputies are responsible for the inspection of the issued Naloxone unit at the beginning of
each shift. Due to the fact that the medication is sensitive to extreme temperature, deputies
shall store the kit on their person or on limited bases within their vehicle’s passenger
compartment while on duty. When off-duty, deputies shall store the kit in a climate-controlled
environment less than 104°F.
b. Lost, damaged, opened or used Naloxone kits shall be immediately reported to the deputy’s
supervisor.
c. Where any condition necessitates, the Naloxone kit shall be replaced or taken off line and be
submitted for replacement to their respective supervisor.
d. Upon administering Naloxone, the deputy shall contact their supervisor for replacement. It
shall be the deputy’s responsibility to arrange for collection of the replacement unit once one
is available.
4. PATROL SERGEANTS
a. Inspection of assigned Naloxone units shall be performed by supervisors during the monthly
line inspection and noted on the report. If a unit is discovered to be damaged or opened, the
supervisor shall request a new unit to be issued to the deputy.

OFFICE

GO-041-22 01/05/2021 None
Title
Medication Return Program
I. PURPOSE
The purpose of this general order is to provide persons with the ability to safely dispose of prescription
medications that are no longer needed
II. DISCUSSION
Providing people with simple, safe, and secure methods to dispose of unneeded prescription medications
will help to more aggressively combat a growing nationwide opioid crisis. Individuals may place a call for
service to have a deputy pick up the prescription medications, turn them in to a deputy at a district office, or
place them into one of the medication return receptacles located in selected district offices and other Volusia
Sheriff’s Office (VSO) facilities. By having several methods for individuals to return unneeded prescription
medications, we will be providing not only an environmentally safe alternative to disposing of medications, it
encourages people to remove unneeded medications from their homes. This will help to reduce access to
medications for accidental, or intentional misuse by persons for whom the prescription was not written.
III. POLICY
It is the policy of the VSO to receive unneeded prescription medications directly or through medication return
receptacles placed within VSO facilities, to safely and securely provide an enhanced method for the public
to dispose of unneeded prescription medications.
IV. DEFINITIONS
Medication Return Receptacle – Steel mailbox-style disposal boxes/vaults
V. PROCEDURE
A. RECEIVING OR PICKUP BY DEPUTIES
1. Individuals who wish to dispose of prescription medications may turn them into the Sheriff's District
Offices or have a deputy pick them up. All prescription medications must be turned over to a
Deputy and not to non-sworn personnel.
2. In the presence of the deputy, the individual will place all respective medications to be disposed
of into a labeled evidence bag; the evidence bag will be properly sealed, dated and initialed by the
deputy; the individual turning in the medications will also date and initial over the seal.
3. The deputy will pull a new incident number, and will not use the master case number pulled by
Evidence Section for the medication return receptacle. The deputy will complete the report
documenting the turned in medications, then deliver the sealed prescription medications along
with the completed property report to an evidence locker prior to the end of their shift.

a. If the medications cannot fit in an evidence locker, under no circumstances will they be left
unsecured in a VSO facility. Deliver the medications directly to the Evidence Section and
place them in the large evidence lockers. If the medications cannot be secured in evidence
lockers, turn them over directly to an Evidence Technician.
b. If the items cannot be secured in an evidence locker during non-business hours or holidays,
the on-call Evidence Technician shall be called out to receive the items.
4. Once received by Evidence, personnel will schedule the disposal of these medications as
expeditiously as available manpower will allow.
5. Prior to disposal, members of the Professional Compliance Unit will conduct a destruction audit,
secure the inventory for disposal and escort Evidence personnel to the disposal site; all
medications will be destroyed by incineration in accordance with procedures outlined in general
order GO-084-01 Evidence Management.
B. MEDICATION RETURN RECEPTACLES
1. This program is intended to be utilized by the public for the disposal of unneeded prescription
medications. The public may choose to turn medications over to a deputy, as written above.
Nothing in this procedure will be interpreted to alleviate the responsibilities of a deputy to collect
medications and submit them in accordance with that procedure. Deputies are not to place
medications or any drug turned over to them, into a medication return receptacle.
2. Steel mailbox-style disposal boxes/vaults (medication return receptacles) are located in
designated areas of each district or facility chosen, in which the public may deposit unwanted
medications. Collection receptacles will be placed in an area accessible to the public, but away
from the front door and not viewable from outside the building. Collection receptacles will be clearly
marked for this purpose.
3. The Evidence Section will provide a large cardboard box to empty the reusable container within
the medication return receptacle into. This will be performed utilizing personal protective
equipment (PPE), as described below.
4. Individuals may anonymously place their unwanted medication or drugs into a medication return
receptacle. Records are not kept as to whom is entering the district or facility for the purpose of
utilizing this service.
5. Syringes may not be deposited into a medication return receptacle. Open containers of liquid will
also not be accepted unless containers are completely sealed and not leaking. Notice of these
rules will be posted at each receptacle location in both English and Spanish.
6. Security:
a. Medication return receptacles are locked with two locks and securely mounted to prevent
theft of its contents. One lock key will be maintained by the Evidence Section, and one will
be maintained by the designated program monitor at each district or facility that the
medication return receptacle is mounted. Both entities must be present for the receptacle to
be opened for submission of the contents. (See the Administration Section below for more
details).
b. Medication return receptacles shall be placed in an area under video surveillance. The video
surveillance footage should be held for 60 days before being overwritten or disposed of. As
this program is to allow anonymity to submissions to the receptacle, video surveillance
footage not utilized to identify a suspect should a theft occur will be destroyed every 60 days.
C. ADMINISTRATION AND COLLECTION
1. At the beginning of every calendar year, the Evidence Section will assign one master case number
for each district or facility where a medication return receptacle is mounted. This number will be
used to submit medications received via the Medication Return Program in each district or facility.
2. Each district or facility involved in this program, will assign a program monitor to observe violations,
ensure security is maintained, and help facilitate the submission of the medications to evidence
technicians at regular intervals or as needed. This monitor will have custody of one of the two keys
utilized to access the receptacle. This monitor will write a supplemental narrative to the annually
assigned case number and submit the property form and chain of custody to the Evidence Section

at the established collection time. The medications are treated as abandoned property and will be
identified as Med Box Meds in the item description and the status will be “For Destruction.”
3. When a receptacle is opened and the box inside is removed for collection, both the monitor and
the evidence technician will utilize an N95 mask or higher, and nitrile rubber gloves during the
collection process. The contents will be emptied from the reusable container contained within the
medication return receptacle into a cardboard box provided by Evidence Section personnel. The
medication return receptacle and its reusable container will be examined to ensure any loose pills
or items are placed within the box. The cardboard box will then be sealed (on top and bottom) with
both clear packing tape for sturdiness and security, and a token seal of evidence tape for
accountability. Both the monitor and the evidence technician will initial and date the token seals
completely across the clear and red tape, and on to the box itself. All of this will take place, under
the surveillance camera’s view.
4. The box will be transported to the Evidence Section by the evidence technician and intake
procedures will be accomplished. Before the box is placed physically into the Med Drop location
in evidence, the two signature seals will be verified by the technician in charge of inventory
confirmation. If there is any evidence of tampering or compromise the technician conducting the
inventory will immediately notify Evidence Section supervision.
5. The medications collected under this program, will be added to an inventory of biannual collections
performed by the DEA Drug Take Back Initiatives. When the medications are submitted to the
DEA, they will be removed from the Evidence Section inventory.

OFFICE

GO-042-01 01/05/2021 None
Title
CRIMINAL INVESTIGATION ADMINISTRATION
I. PURPOSE
The purpose of this general order is to establish and delineate responsibilities for the criminal investigation
function within the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
Criminal investigation is essential to the law enforcement function. Most crimes are committed out of the
presence of police and therefore require a concerted, organized effort by police to identify, locate and
apprehend the offender. Additionally, the investigative function includes the recovery of stolen property and
the collection of evidence. Investigations begin with the first notification that a crime may have occurred, and
continues until the case is solved or all leads have been exhausted.
Cases should be screened to determine the extent of the follow-up investigation based upon the seriousness
of the offense and the solvability factors present, i.e., suspect leads, witnesses, identifiable vehicle, distinctive
method of operation, available physical evidence, traceable property involved and the investigative workload.
All cases should be checked at least one time in order to ensure that the facts are properly recorded, that
there is no additional information and to build public confidence.
III. POLICY
It is the policy of the VSO to utilize the integrated resources of investigative and patrol functions to maintain
an effective criminal investigative function to arrest, convict perpetrators, and to recover stolen property.
IV. PROCEDURE
A. INVESTIGATIVE FUNCTIONS AND RESPONSIBILITIES
1. PATROL DEPUTIES
a. Preliminary investigations will usually be conducted by the responding Patrol Deputy.
2. DISTRICT DETECTIVES
a. Detectives are assigned to Districts at the direction of the Investigative Services Commander
and are supervised by the District Investigations Sergeant.
b. District Detectives will conduct preliminary and follow-up investigations originating within their
District. Investigations will be assigned to District Detectives by the Investigative Services
Commander or designee, or an Investigative Sergeant.
c. District Detectives will also be responsible for follow-up investigations for incidents to which
their response is specifically requested by a Shift Supervisor (call out).
3. MAJOR CASE INVESTIGATIONS

a. The Major Case Unit is under the administrative control of the Law Enforcement Operations
Division and assigned to the Investigative Services Section.
b. The Major Case Unit is responsible for follow-up investigation of major crimes and incidents
which have not been identified as related to organized crime. Major Case Detectives will also
conduct preliminary investigations specifically assigned by the Supervisor of the unit.
c. Major Case Unit Detectives or Major Case Unit On-Call Detectives shall respond to all:
(1) Homicides
(2) Any criminal act resulting in serious injury to the victim where death is likely to occur
(3) In-custody deaths, i.e. VSO or Volusia County Corrections custody
(4) Robberies to a commercial business wherein serious bodily injury was sustained
(5) Cases which require specialized skills, knowledge and abilities beyond those of other
Investigative Units
(6) Fire (structure) involving a death
(7) Hate crimes involving serious bodily injury
(8) Deputy involved shootings
(9) Missing persons cases, where foul play is suspected
(10) Cases at the Sheriff’s direction
d. The Major Case Unit oversees the VSO homicide and suspicious missing persons’ cold case
investigations. The purpose of these investigations is to dedicate investigative resources to
the specific task of investigating any case considered to meet the criteria for a “cold case”.
(refer to general order GO-042-13 Cold Case Investigations)
4. NARCOTICS DETECTIVES
a. Narcotics Detectives have the primary responsibility of identifying and investigating
individuals and organizations who violate the controlled substance laws, vice, major firearms
violations, organized criminal activity, gambling activity, criminal gang activity, and gathering,
analyzing, and disseminating intelligence information in reference to the above.
5. JUVENILE UNIT
a. District Juvenile Detectives are assigned to the Districts in accordance with the distribution
requirements established in Chapter 16. Juvenile Detectives are responsible for follow-up
investigations of juvenile cases involving juvenile offenders and certain cases involving
juvenile victims.
6. CHILD EXPLOITATION UNIT
a. The Child Exploitation Unit is responsible for all sex offenses in which the victim is 17 years
of age or younger and for severe child abuse investigations. The Child Exploitation Unit is
responsible for initial review of any case involving a person with mental retardation as defined
in Florida Statute 393.063, or Sex Offense cases involving multiple victims or perpetrators,
regardless of age; or Sex Offenses where aggravated battery also occurred which resulted
in serious injury to the victim.
b. The Child Exploitation Unit will investigate and assist in the prosecution of predators who
seek to exploit or engage minors in sexual activity through the use of technology, computers,
and the internet. The Child Exploitation Unit will target those offenders who are actively
involved in this type of criminal activity and in the production, advertisement, and distribution
of child pornography.
c. The Child Exploitation Unit Supervisor will be responsible for evaluating any case involving a
person with mental retardation as defined in Florida Statute 393.063, or Sex Offense cases
involving multiple victims or perpetrators, regardless of age; or Sex Offenses where
aggravated battery also occurred which resulted in serious injury to the victim on a case-by-
case basis for the purpose of determining whether the case is appropriate for re-assignment
to the Child Exploitation Unit.

d. The Child Exploitation Unit Supervisor will document this initial review and their determination
of appropriate case assignment status (District Detective vs. Child Exploitation Unit
Detective); a copy of this determination will be provided via email to the originating case agent
and to their respective Investigations Supervisor.
e. Reports taken of incidents between very young children, i.e. a six year old touching a five
year old at a day care or elementary school, will be documented as “Police Information” with
the statute block completed as 7777.7777. Such reports are not normally assigned, as the
children are too young to formulate intent to commit a crime. These reports will be forwarded
to the Child Exploitation Unit for review, as well as the Department of Children and Families.
f. Instances of a middle or high school student grabbing another student over the clothing, if not
accompanied by any additional lewd acts, do not normally require a Child Protection Team
interview and can be handled by the School Resource Deputy filing a SA707 when the report
is taken.
B. CASE ASSIGNMENT
1. Investigative personnel shall be assigned to investigate cases on the basis of their expertise.
2. Cases requiring specialized skills, knowledge and abilities shall be assigned to those detectives
having the necessary credentials. The intent is to utilize the most qualified person available for the
assignment. To accomplish this requirement the VSO training and career development programs
shall be utilized (see general orders Chapter 033).
3. It shall be the responsibility of the supervisor to ensure cases are assigned to qualified personnel
or that assistance is obtained from those who may have more specialized skills.
C. CASE STATUS
1. The administrative case designations are:
a. Active – An open case. The following shall apply:
• The victim/complainant will be contacted as soon as reasonable, preferably in person,
but phone contact is permissible.
• A supplement report shall be submitted within five (5) days.
• At a minimum, each subsequent report will be filed every thirty (30) days as long as the
case is active.
b. Inactive – Indicates all available leads have been exhausted but the case has not been
brought to a conclusion or suspended and investigative efforts may be resumed.
c. Pending – Awaiting additional known information.
d. Closed – The case has been concluded.
2. The RMS Case Management System provides for the following subcategories:
a. Unfounded – The facts of the case reveal that the alleged criminal offense did not take place.
b. Cleared By:
• Arrest Adult – Case is cleared by the physical arrest of the suspect(s).
• Arrest Juvenile – Case is cleared by the physical arrest of a juvenile(s).
• Exceptional Adult – Case is satisfactorily concluded and prosecution is not being
sought.
• Exceptional Juvenile – Case is satisfactorily concluded and prosecution is not being
sought.
• Other – Case is cleared by arrest affidavit or warrant request.
D. SUSPENDING INVESTIGATIVE EFFORTS
1. Criteria for suspending/inactivating investigative effects shall include:
a. The absence of further leads or solvability factors; case has not been brought to a conclusion.
b. Unavailability of investigative resources
c. The case significance or insufficient degree of seriousness

d. Lack of victim cooperation
2. All assigned follow-up investigations will be reviewed by the Section/Unit Supervisor prior to the
suspension of investigative activity.
E. CASE FILES
1. A case file shall be maintained in Central Records on each case and it shall be available to provide
immediate information to Detectives. The Detective shall maintain copies in an investigative case
file.
2. When applicable, files shall contain:
a. A copy of the preliminary report
b. Records of statements
c. Results of examinations of physical evidence
d. Case status reports
e. All other reports and records needed for investigative purposes
3. All original and supplemental reports and information shall be maintained by the Records Section.
4. Investigative files shall be available for review by Detectives, Crime Analysis personnel and other
law enforcement officers for investigative and other legitimate purposes. Investigative files shall
be maintained in accordance with public record laws and VSO general orders.
5. Records shall be maintained and purged in accordance with Florida Statutes Chapters 119 and
257.
a. The Records Section Supervisor shall make the determination as to which records are to be
purged and the method of disposition, in conformance with applicable law.
b. All homicides shall be kept indefinitely.
6. Detectives shall maintain the investigative copy of active cases assigned to them until the case is
closed or inactivated.
7. Requests for obtaining records shall be for a valid reason and made to the records supervisor or
designate.
8. If the record is sealed the records supervisor shall permit access to the file.
9. If the record has been expunged the requestor will be advised there is no record.
F. PERSONNEL
1. Personnel shall be assigned to Investigative Units based upon skills, knowledge and abilities.
2. DETECTIVES
a. The factors involved in the selection process are outlined in general order GO-016-04
Specialized Assignments. All applications shall be made through the VSO Human Resources
Unit.
b. The Human Resources Unit shall maintain proofs as it relates to the selection process.
c. Personnel assigned as Detectives will retain their same rank and pay rate while so assigned.
Detectives are eligible to receive Special Assignment Pay.
3. PATROL DEPUTIES
a. Zone Deputies are assigned as outlined in general order GO-041-01 Law Enforcement
Operations Organization and Administration.
G. CASE DISTRIBUTION
1. DISTRICT LEVEL
a. Patrol Deputies are dispatched to crimes as they are reported and are responsible for:
(1) Verification that the offense has actually occurred, identification of the victim, the place
of the crime and when the crime occurred,

(2) Identification of solvability factors (leads),
(3) Proper documentation of the circumstances of the crime,
(4) Follow-up investigations of incidents assigned to them.
2. DISTRICT DETECTIVES
a. District Detectives will conduct initial and follow-up investigations assigned by the
Investigative Services Section Commander or their designee. District Detectives may be
called to the scene of some crimes by the Shift Supervisor. In these instances, the Detective
will be responsible for follow-up investigation. Some investigations may require special
expertise or skills, which should be considered when making assignment decisions.
3. MAJOR CASE
a. Major Case Unit Detectives will be assigned cases by the Supervisor of the unit. The
Supervisor will evaluate each case when received and will assign Detectives with due regard
for any special talent or skills which may be applicable. Major Case Detectives will also be
responsible for the follow-up investigation of cases to which they are "called out".
4. JUVENILE INVESTIGATIONS
a. Juvenile cases are assigned by the District Investigations Sergeant or Child Exploitation Unit
Supervisor. Some investigations may require special expertise or skills, which should be
considered when making assignment decisions.
H. CRIME VICTIMS
1. Victims of crimes will be kept informed of the current investigative status. It will be the Detective's
responsibility to ensure victims are notified of any changes in the case status. When a case is
deemed “Inactive” for any reason, the victim will be notified and such notification will be
documented in the supplemental report.
2. Arresting Deputies and Detectives assigned to conduct a follow-up shall utilize the VSO Victim’s
Advocate Program or the State Attorney’s Office Victim Assistance Program when there is reason
to believe an event has had an unusually severe impact on witnesses or victims.
3. The Detective in charge or the arresting Deputy shall request assistance from the VSO Victim’s
Advocate Office or the State Attorney’s Victim Assistance Office and provide the assigned Victim
Advocate/Victim Assistant with the necessary information to explain to the victim/witness the
involved procedures in the prosecution of their case and their role in those procedures, so long as
it does not endanger the successful prosecution of the case.
I. PRELIMINARY INVESTIGATIONS
1. Preliminary investigations will normally be conducted by the responding Patrol Deputy. In certain
situations, however, it may be advantageous to have Detectives in plain clothes respond initially.
In these instances, the assigned Detective will conduct both the preliminary and follow-up
investigations.
J. FOLLOW-UP INVESTIGATIONS
1. Investigations may be assigned to the Deputy who conducted the preliminary investigation, District
Detectives, or Investigative Services Section Detectives. In some circumstances follow-up
responsibility may be assigned to another Deputy, routed to another District or Section.
2. A follow-up detective shall:
a. Check to assure the preliminary investigation was thoroughly conducted
b. Continue investigation of those leads which have surfaced
c. Work to link the crime with others of a similar type
d. If an arrest is made, prepare the case for prosecution
K. CASE SCREENING
1. Each incident report shall be thoroughly reviewed by the supervisor.
2. The reviewing supervisor shall ensure that:

a. All appropriate lines, blocks or entry items are correct and complete
b. The crime classification is correct
c. The report body is in the correct format
d. Spelling, grammar and phraseology are correct or appropriate
e. All pertinent information is documented
f. The report is clear and legible
g. To the fullest extent possible, leads, clues or suspect information have been pursued at the
preliminary level and a good faith effort has been made to solve the crime
3. REJECTIONS
a. The supervisor shall reject incident reports not meeting the above criteria.
b. The report will be rejected during the approval process in RMS by the supervisor, who will
inform the Deputy the report needs to be corrected.
c. Corrections shall be made within two working days.
4. ROUTING
a. The District Sergeant shall appropriately route the correct copy of the report to the appropriate
component by VSO email.
b. The Detective Sergeant within each District will review the following juvenile-related crimes
and be routed copies of the following reports for proper assignment:
(1) Child abuse
(2) Dependent children
(3) Youth gang activity
(4) Abductions - criminal and parental
(5) Interference with custody
(6) Juvenile offenders involved in crimes against children
(7) Missing/runaway children
(8) Tracking and monitoring of juvenile habitual offenders
c. The Narcotics Investigations Unit will be routed investigative copies of reports related to:
(1) Narcotics cases
(2) Vice
(3) Major firearms violation
(4) Confiscation/seizure
(5) Overdoses, both fatal and not fatal
d. The Major Case Unit will be routed investigative copies of reports related to:
(1) Homicides
(2) Deputy involved shootings
(3) Suicide and attempted suicide
(4) Cases which require specialized skills, knowledge and abilities beyond those of other
Investigative Units
(5) Suspicious death investigations
(6) Any criminal act resulting in serious injury to the victim where death is likely to occur
(7) In-custody deaths, i.e. VSO Custody
(8) Robberies to a commercial business wherein serious bodily injury was sustained

(9) Fire (structure) involving a death
(10) Hate crimes with serious bodily injury
e. District Detectives are assigned cases that are clearly beyond the preliminary investigative
responsibilities of the originating Deputy, including but not limited to:
(1) Property crimes that are considered a felony or are clearly identified as a pattern of
crime
(2) Violent Crimes
(3) Fraud
(4) Arson
5. Detective Supervisors charged with assigning cases shall screen them to determine the extent of
the follow-up investigation, based upon:
a. The seriousness of the offense
b. Solvability factors present, i.e., suspect leads, witnesses, identifiable vehicle, distinctive
method of operation, available physical evidence, traceable property involved and the
investigative workload
c. Investigations most likely to reach a successful outcome
6. POST-ARREST INVESTIGATIONS
a. The Supervisor charged with screening cases shall determine the extent of post-arrest activity
required for successful prosecution and or determining companion cases. The case shall be
assigned as circumstances dictate.
b. In cases such as theft, burglary, or robbery, the apprehended individual may have been
involved in other "like" crimes and may admit to additional crimes during interrogation.
c. State law allows law enforcement agencies to recover the costs of prosecution, including
investigative costs, of criminal cases if documented by the agency.
d. Detectives shall complete an Investigative Cost Affidavit upon the completion of a criminal
case that leads to prosecution to the Unit Supervisor for review and approval. The
Investigative Cost Affidavit will be forwarded to the Assistant State Attorney assigned to
prosecute the case.
e. Detectives will document in supplement report any post- arrest activity, i.e. court case
disposition, plea agreements, sentencing, and submission of investigative cost Affidavit.
7. FOLLOW-UP CRITERIA
a. Based upon past experience, and research conducted within other law enforcement
agencies, (the Rand analysis), all criminal cases shall be followed up at least one time in
order to ensure that the facts are properly recorded, that there is no additional information
and to build public confidence. The case assignment for follow-up shall be based on the
factors identified in this general order.
b. The following cases shall always be assigned for investigation:
(1) Homicide
(2) Sexual battery
(3) Armed robbery
(4) Sex offenses on children
(5) Hate crimes
(6) Extensive burglary and theft cases
(7) Other cases in which the circumstances lead the Supervisor to believe a follow-up is
warranted
L. CASE MANAGEMENT

1. Each District and Investigative Unit will maintain case management via the RMS Case
Management System (see RMS Manual).
M. REPORT SUBMISSIONS
1. ORIGINAL REPORT
a. Original reports will be due at the end of the workday on which the preliminary investigation
is conducted. Exception to this may be approved by the appropriate Shift Supervisor.
b. Deputies involved in incidents while off-duty or working light-duty, outside details, etc. that
require a report shall complete the report and see that it is forwarded to the District where the
incident occurred. Reports shall be forwarded by the end of the patrol shift during which the
incident occurred, unless otherwise approved by the supervisor.
2. SUPPLEMENTARY REPORT
a. A follow-up investigation and supplementary report will be due within thirty (30) calendar days
from the date a case is assigned to a Deputy or Detective for follow-up investigation.
Extensions must be approved by the assigning supervisor.

OFFICE

GO-042-02 01/05/2021 01/05/2021
Title
CRIMINAL INVESTIGATION OPERATIONS
I. PURPOSE
The purpose of this general order is to provide policy and general procedures for the conduct of the
investigative function.
II. DISCUSSION
The investigative function is a necessary requirement to solving crime. Investigations begin upon the first
notification that a crime may have been committed. Investigations end when the case is solved and the
perpetrator is arrested, prosecuted or the case is otherwise satisfactorily resolved. Cooperation is vital to
effective investigative efforts.
III. POLICY
It shall be Volusia Sheriff’s Office (VSO) policy to apply proactive investigative methods and to fully
investigate (if possible) all reported crimes to the extent necessary to support prosecution, or satisfy the
victim's desires.
IV. PROCEDURE
A. GENERAL
1. The following procedures are guidelines to be followed by Deputies and Detectives conducting
criminal investigations. These procedures should not be considered restrictive or all-inclusive in
nature.
2. All requests for notification of Detectives, Crime Scene Detectives, Medical Examiners, State
Attorney’s Victim Assistance Program or other personnel who may be called to a crime scene or
area of an investigation shall be logged into CAD through Central Communications.
3. Upon assignment of a case the Detective will first analyze and review all reports as submitted.
B. REQUESTS FOR LEGAL ADVICE
1. Due to liability considerations, all requests for legal advice should be made to the VSO General
Counsel. If a referral to the State Attorney’s Office is necessary, the General Counsel will make
said referral. Deputies may work directly with an Assistant State Attorney, Statewide Prosecutor,
or Assistant United States Attorney on a specific case, for example, obtaining warrants. However,
the General Counsel should be kept informed of the progress of the case.
C. INFORMATION DEVELOPMENT
1. After review and analysis, it may be necessary to re-interview the witness, complainant, suspect
or person arrested. This process may develop additional valuable information.

2. The Detective should attempt to gather additional information pertaining to the case by contacting
pawn shops, utilizing RMS, checking with the Intelligence and the Volusia County Crime Center,
checking with Zone Deputies, utilizing criminal history information and driver's license checks.
3. Detectives, after a supervisor’s approval, may utilize the Public Information Officer to develop
information for the public.
D. WITNESSES
1. Whenever possible, witness statements should be obtained in writing or recorded.
2. Witnesses should be sworn in, prior to providing their statement.
3. There is no requirement that witnesses be advised of their rights prior to questioning.
4. Witness statements should be electronically recorded or on a statement form.
5. Witnesses need not be advised that the interview is being recorded when the information obtained
may be used as evidence in a criminal case.
6. When necessary, witnesses may be subpoenaed to provide information. Arrangements shall be
made through the State Attorney's Office.
E. INFORMANTS
1. The term "informant" is widely misused. Informants mean any source of information, including
criminals, concerned citizens or other persons passing on information. Detectives and Deputies
should not overlook the function of informants in the investigative procedure.
F. OTHER SOURCES
1. During the investigation, the assigned investigating Deputy should determine what information will
be helpful and be mindful of the potential sources available. These include but are not limited to:
a. Other law enforcement agencies
b. Local, state and federal agencies
c. Past and present employers
d. Public records
e. Volusia County Crime Center
G. INTERVIEWS AND INTERROGATIONS
1. Suspect interrogations shall be conducted in accordance with established state and federal law to
ensure the suspects civil rights are not violated in any way. No attempt will be made to obtain
confessions or statements by force, coercion, threat or promise.
2. Generally, there should be no more than two law enforcement officers present during the
interrogation of a suspect who is accused of a violation of the law. If circumstances warrant, a
supervisor may authorize additional officers to sit in on an interrogation, but the number of
interrogators should be limited to two Detectives.
3. Investigating Deputies shall:
a. Ensure the suspect is not subjected to unusually long periods of incommunicado
interrogations.
b. Not deny the suspect necessities such as water, food or use of toilet facilities.
c. Not subject the suspect to an overly intimidating atmosphere.
d. Not subject the suspect to physical or mental abuse or the threat thereof.
e. Remain cognizant and exercise due caution in regards to weapons when entering the
interview room with a suspect.
f. All digital/audio recording equipment will be kept in a location near but not within view of the
interview room. Interview rooms are to be kept clear with the exception of chairs or desk.
H. ADVISEMENT OF RIGHTS

1. All persons undergoing a custodial interrogation will be advised of their Miranda Warnings.
Arrested juveniles shall be immediately advised of their rights (even if there is no intent to
interrogate) and a signed Waiver of Rights form shall be obtained if an interrogation is to take
place. Whenever possible, the reading of the rights and interrogation will be recorded.
2. Miranda Warnings should be fully read from VSO issued cards.
3. The suspect should be advised of the name(s) and authority of the interrogating Deputy and the
nature of the matter in question.
4. Once the suspect indicates an intention to invoke the right to counsel or silence, interrogation into
the particular offense will cease.
I. WAIVER OF RIGHTS
1. The burden of proof is on the state to establish the suspect has waived their rights. Whenever
possible the waiver should be recorded or obtained in writing. This is especially important in the
interrogation of a juvenile.
2. Once recorded or the waiver form is executed, it becomes evidence and shall be treated as such.
3. The suspect need not be informed that the interrogation is being recorded.
J. COMPLAINANT SIGNATURES ON SA-707
1. Complainant should print their names below their signatures on the SA-707. Additionally, the
Deputy shall print their name below their signature along with their VSO ID number.
K. STATEMENT FORMAT
1. Every statement should contain the following information:
a. The case number
b. The name, date of birth and address of the person giving the statement
c. Name of the person taking the statement
d. The date, time and location where the statement was taken
L. SUSPECT STATEMENTS
1. Suspect and defendant statements obtained during custodial interrogations must include the
Miranda Warnings prior to questioning.
2. If statement is recorded, the media shall be evidence and submitted in accordance with general
order GO-083-01 Collection of Evidence.
3. A copy of the media may be made and maintained by the investigating Deputy as part of the case
file.
4. If the statement is handwritten by the suspect or defendant, the document is evidence and shall
be submitted as such, however this is the least preferred method.
5. Copies shall be made and included in the case files.
6. Each page of the statement should be read and initialed by the interviewee and interviewer.
7. The time the statement was completed should be noted therein.
8. The statement shall be signed and witnessed.
9. Juvenile interrogations shall be conducted in accordance with general order GO-044-02 Juvenile
Arrest and Investigation Procedures.
M. COLLECTION, PRESERVATION AND USE OF PHYSICAL EVIDENCE
1. The collection, preservation, and use of physical evidence shall be conducted in accordance with
general order GO-083-01 Collection of Evidence.
N. SURVEILLANCE
1. Surveillance activity may lead to information, obtaining a search warrant or other valuable
information, i.e., other suspects or the recovery of stolen property.

2. When surveillance operations require additional support, the appropriate District
Commander/Watch Commander or outside agencies where the operation will be conducted will
be notified, if feasible without compromising the investigation.
3. The supervisor of the surveillance team shall be responsible for determining if such notifications
are to be made and making same.
4. VISUAL
a. Actual visual observation of persons, objects, or actions.
5. ELECTRONIC
a. Surveillance is conducted through the use of electronic means to monitor or record a target's
activities.
b. Surveillance equipment shall be available for surveillance operations by Special
Investigations personnel in accordance with general order GO-043-08 Intelligence
Equipment.
6. LEGAL ISSUES
a. All surveillance activities shall be conducted with strict adherence to current legal guidelines.
O. PRELIMINARY INVESTIGATIONS
1. Preliminary investigations will generally be conducted by the responding Deputy. The preliminary
investigation should be as complete as possible, including the arrest of the offender if probable
cause exists. The investigation should continue until all relevant investigative actions have been
taken and no further progress can be made at this time.
2. The VSO recognizes that each investigation is unique, the following investigative steps are
recommended courses of actions and should be taken where appropriate:
a. Upon arrival at scene, observe conditions, events and any remarks made by witnesses.
b. Take control of the crime scene to protect potential evidence.
c. Identify any witnesses and assure their availability.
d. Separately, if possible, interview victims and witnesses and take written statements when
appropriate.
e. When appropriate, interrogate suspects to identify the perpetrator.
f. When probable cause exists and Florida Statutes permits, arrest the perpetrator. If
circumstances prevent an immediate arrest, secure a warrant for the perpetrator’s arrest.
Arrests shall be made in accordance with general order GO-001-05 Limits of Authority, Florida
State Statutes and Legal Guidelines in the issued Florida Criminal Law and Motor Vehicle
Handbook.
g. Process the crime scene for evidence to include searching for and processing latent
fingerprints.
h. Search for tools or other items left at the crime scene by the perpetrator.
i. Search for and recover property moved or taken by the perpetrator.
j. Recover and submit physical evidence to the Evidence/Property Section or Crime Lab.
k. Report the incident accurately and fully.
P. PART ONE CRIMES
1. HOMICIDE
a. Homicides require extensive investigation and verification of the facts. A Major Case
Detective will be called to all homicide investigations. Prior to arrival of a Major Case
Detective, the Deputy should:
(1) Immediately ensure that no present danger exists to them or others present at the
scene.

(2) Determine the nature and extent of any injuries and provide life-saving medical care if
needed. Pertinent information will be radioed to the dispatcher so that responding
medical units may be advised.
(3) If death is obvious, protect the body from disturbance or tampering.
(4) If the suspect is still on the scene, the suspect will be detained and secured. Refrain
from Miranda Warnings/questioning and follow the direction of the Major Case
Detective.
(5) Protect, secure the integrity and mark the crime scene, and initiate a crime scene log.
(6) No one should be allowed to remove anything, or otherwise disturb the scene. No
persons will be allowed to enter the crime scene for any reason except emergency
medical personnel for the purpose of providing medical care to injured parties.
(7) Any weapons at the scene will be left where found and undisturbed pending the arrival
of the Major Case Detective. If circumstances are such that there is a danger the
weapon may be removed or otherwise tampered with, the initially responding Deputy
will safely secure the weapon to prevent its loss.
(8) Detain and isolate witnesses until they can be interviewed in detail.
(9) Obtain a verbal statement of the facts from witnesses, the suspect's description and
identity if known, if the suspect is not at the scene.
(10) If the suspect has recently fled, provide the dispatcher with descriptive information and
mode and direction of flight so that other units may conduct an area search for the
offender.
(11) Obtain complete identifying information for all witnesses, their relationship to the case
and the nature of the information they can provide.
(12) The crime scene will be turned over to the Major Case Detective. The Deputy will brief
the Detective as to the facts currently known.
(13) Assist the Detective in the investigation; coordinate with the Detective to ensure
compatibility of effort. The Detective will control the conduct of the investigation.
(14) Turn over all evidence collected to the Detective or Crime Scene Unit with established
chain of custody.
(15) The Detective will be responsible for overseeing the processing, documentation and
submission of evidence.
(16) The on scene Deputy will write an original report detailing their observations and actions
up to the arrival of the Detective.
2. INCIDENTS OF SEXUAL VIOLENCE
a. Deputies shall initially respond to incidents of sexual violence in accordance with general
order GO-041-03 Patrol Operations.
b. Incidents of Sexual violence are divided into two categories: Adult Victim’s 18 years of age
and older and Juvenile Victim’s 17 years of age and younger. In both cases the investigation
must be conducted with the utmost care, compassion and in compliance with Florida Statute
794.052.
3. ADULT VICTIM
a. The following procedures shall apply to the investigations of adult victim sex offenses:
b. FIRST RESPONDING DEPUTY RESPONSIBILITIES:
(1) Upon initial contact, determine if the victim is injured and request emergency medical
personnel if needed. Any adult victim requiring emergency medical treatment will be
transported to the nearest emergency medical treatment facility.
(2) If the victim does not wish to report the incident to law enforcement, the Deputy will
provide the victim with the Sexual Battery Victim’s Rights and Services Brochure. Inform
the victim of the “non-report” option of completing the sexual assault examination and
requesting the evidence be kept confidential and stored for an indefinite period. This

allows the safeguarding of the forensic evidence in the event the victim changes their
decision to report the assault and pursue criminal prosecution. If the victim wishes to
pursue the “non-report” sexual assault examination, the Deputy will notify the charge
nurse of the nearest hospital. Who in turn will dispatch a SANE nurse. The Deputy will
document the incident with an information report. The victim is not required to provide
any information for the information report.
(3) In order to minimize the trauma to the victim, repeated detailed interviews will be
avoided. The Deputy will obtain the basic facts of the incident.
(4) Determine if an offense has occurred and if so, the nature of the offense. Determine the
location of the incident and the basic facts as to how the incident occurred. Determine
the identity of the suspect(s) and provide descriptions, method and direction of flight,
and other relevant information to other field units concerning wanted persons or
vehicles.
(5) Identify, collect and preserve physical evidence in accordance with general order GO-
083-01 Collection of Evidence.
(6) If the incident just occurred or there is evidence to be collected from the victim’s person,
request the On-Call Detective through Central Communications. DNA evidence can be
collected from the victim up to 120 hours after the time of the incident.
(7) If the offense occurred outside the 120 hour DNA window, the Deputy will provide an
approved report to the detective unit responsible for the geographical area where the
offense occurred for follow up.
c. DETECTIVE’S RESPONSIBILITIES:
(1) The Detective will request the VSO Victim Advocate be notified through Central
Communications.
(2) Upon arrival of the Victim Advocate, advise the advocate of the facts currently known.
(3) If feasible, the Detective and Victim Advocate will conduct a joint detailed interview of
the victim. If the victim desires only the Victim Advocate to be present, the victim’s
wishes will be complied with. The Detective will later obtain the detailed facts from the
Victim Advocate.
(4) If there is evidence to be collected from the victim, the Detective will request the Sexual
Assault Nurse Examiner through the charge nurse. (Refer to Volusia County Sexual
Assault Protocol)
(5) The Detective will provide or arrange for transportation for the victim to the appropriate
exam location. (Refer to Volusia County Sexual Assault Protocol)
(6) The Detective will request the Sexual Assault Nurse Examiner to perform a forensic
sexual assault examination on the victim. The Sexual Assault Forensic Kit (FDLE Kit)
shall be used to collect evidence specific to the sex offense and submitted by the
Deputy/Detective into the Evidence Section using the secure refrigerated storage area
in order to preserve the evidence.
(7) The Sexual Assault Kit shall be submitted to either the FDLE laboratory or an approved
private laboratory within seven (7) days of its origination.
(8) If applicable, the Detective will contact the On-Call Assistant State Attorney through
Central Communications for assistance with arrest or search warrant review, extensive
crime scenes, multiple victims, multiple suspects or legal consultation.
(9) Prior to submitting a final report, the Detective will permit the victim to review the final
report and provide a statement as to the accuracy of the final report.
4. JUVENILE VICTIM
a. The investigations of juvenile sex offenses are inherently complex, requiring coordination
between multiple resources and compliance with the Seventh Judicial Circuit Court
Administrative Order G-94-180. WHEREAS, § 914.16, Florida State Statute requires the chief
judge of each circuit, after consultation with appropriate officials, to provide for limits on the
number of interviews that victims of certain crimes who are under the age of sixteen, or who
are a person with mental retardation as defined in Florida State Statute 393.063, must submit

to for law enforcement or discovery purposes. (Refer to 7th Judicial Circuit Administrative
Order G-94-180)
b. The following procedures shall apply to the investigations of juvenile victim sex offenses:
c. FIRST RESPONDING DEPUTY RESPONSIBILITIES:
(1) Upon initial contact, determine if the victim is injured and request emergency medical
personnel if needed. Any juvenile victim requiring emergency medical treatment will be
transported to the nearest emergency medical treatment facility.
(2) Determine if the offender is a family member or otherwise known to the family/victim.
The initial investigation shall be conducted out of the presence of any suspect who is a
family member.
(3) The first responding deputy shall make every attempt possible to determine if a sex
offense has occurred without directly interviewing the juvenile victim. The first
responding deputy will attempt to obtain the details of the reported sex offense from the
reporting party and/or whomever the juvenile victim disclosed the incident to.
(4) If the juvenile victim must be directly questioned by the first responding deputy to
determine if a sex offense occurred, the deputy shall first contact their immediate
supervisor for approval. The deputy will:
(a) Obtain only the basic facts to determine if a sex offense occurred. The questioning
will be limited to:
• What occurred;
• When the incident occurred;
• Where the incident occurred, and
• Who is the offender.
(b) Include in the incident report that a direct conversation with the juvenile victim was
completed and recorded. It shall also be noted who witnessed the questioning,
i.e. (Parent-Guardian-Custodian, etc.)
(c) The deputy shall record said conversation on their BWC.
(5) Provide descriptions, method and direction of flight, and other relevant information to
other field units concerning wanted persons or vehicles, if applicable.
(6) Identify, collect and preserve physical evidence in accordance with general order GO-
083-01 Collection of Evidence.
(7) Report the incident by phone (800-962-2873), fax or through the internet, to the
Department of Children and Families.
(8) If the incident just occurred or there is evidence to be collected from the victim’s person,
request the On-Call Detective through Central Communications. DNA evidence can be
collected from the victim up to 120 hours after the time of incident.
(9) If the offense occurred outside the 120 hour DNA window, the Deputy will provide an
approved report to the Child Exploitation Unit.
d. DETECTIVE’S RESPONSIBILITIES:
(1) The Detective will request the VSO Victim Advocate be notified through Central
Communications.
(2) Upon arrival of the Victim Advocate, advise the advocate of the facts currently known.
(3) Detectives will utilize the services of trained personnel to conduct forensic interviews of
juvenile victims who are under the age of seventeen (17) or who are a person with
mental retardation as defined in Florida State Statute 393.063. Detectives will be
compliant with the Seventh Judicial Circuit Court Administrative Order G-94-180
governing interviews with victims of certain crimes who are under the age of sixteen, or
who are a person with mental retardation as defined in Florida State Statute 393.063.
(Refer to Seventh Judicial Circuit Court Order G-94-180) Detectives shall conduct
investigations in cooperation with the Department of Children and Families when
applicable.

(4) The Detective will request the Child Protection Team (CPT) through Central
Communications (Refer to Volusia County Sexual Assault Protocol).
(5) The Detective will provide or arrange for transportation to the appropriate Sexual
Assault exam location. (Refer to Volusia County Sexual Assault Protocol).
(6) The Detective will request the Juvenile Sexual Assault Examiner to perform a forensic
sexual assault examination on the victim. The Sexual Assault Forensic Kit (FDLE Kit)
shall be used to collect evidence specific to the sex offense and submitted by the
Deputy/Detective into the Evidence Section using the secure refrigerated storage area
in order to preserve the evidence.
(7) The Sexual Assault Kit shall be submitted to either the FDLE laboratory or an approved
private laboratory within seven (7) days of its origination.
(8) If applicable, the Detective will contact the On-Call Assistant State Attorney through
Central Communications for assistance with arrest and or search warrant review,
extensive crime scenes, multiple victims, multiple suspects and or legal consultation
when applicable.
e. Prior to submitting a final report, the Detective will permit the victim’s Parent/Legal Guardian
to review the final report and provide a statement as to the accuracy of the final report.
5. ROBBERY
a. The following procedures shall apply to robbery investigations:
(1) In most cases, robbery investigations will begin immediately after the incident has
occurred. An immediate response, coupled with an aggressive investigation, may result
in the arrest of the offender during the initial investigation. In most cases the dispatcher
will be able to advise the responding Deputy if the offender is still present or has left the
scene. In all cases, the initial approach will be cautious to ensure no present danger
exists.
(2) Upon arrival the responding Deputy should check to determine whether the offender is
still present or has left the scene.
(3) If the robbery is "in-progress", the Deputy should keep their distance, remaining out of
sight, to avoid a hostage situation. Maintain surveillance; keep the dispatcher and other
responding units advised of the current situation.
(4) The Deputy should not attempt to apprehend the suspect while the robbery is occurring
unless there is an imminent threat to the life of any victim.
(5) Attempts to apprehend the offender should be made while they are leaving the scene
and when the offender is in a position that would not constitute an immediate threat to
innocent parties.
(6) If the perpetrator has left the scene, the Deputy should contact the victim.
(7) Check for any injured persons and request/provide medical assistance as necessary.
(8) Determine what type of weapon was used or implied, if any.
(9) Determine what property was taken.
(10) Obtain descriptions of the suspect(s), mode and direction of flight. Detailed BOLO
information should be provided immediately.
(11) Secure the scene to protect evidence. If a business, have an employee lock the door.
(12) Locate and identify any witnesses to the incident.
(13) Notify the appropriate detective unit. If, during the course of a commercial robbery, an
aggravated battery occurred which resulted in a serious injury or death to the victim or
other person, the Major Case Unit will be notified and assume responsibility for the
investigation.
(14) If a Detective responds, they will assume responsibility for the investigation, including
the collection of physical evidence or the notification of the Crime Scene Detective. The
Deputy will assist as requested by the Detective.

(15) If no Detective responds, the Deputy will process the scene for physical evidence
including latent fingerprints, footprints, tire tracks, video surveillance interview the victim
and witnesses in detail and obtain written statements.
(16) A detailed report of the incident will be written and routed to the appropriate detective
unit for follow-up.
6. AGGRAVATED BATTERY AND AGGRAVATED ASSAULT
a. The following procedures shall apply to aggravated battery and aggravated assault
investigations:
(1) Caution must be taken if the offender is still present at the scene.
(2) Upon arrival, the Deputy should determine if the perpetrator is still present and check
for armed persons. Weapons should be retrieved and secured with consideration of
forensic evidence, if possible.
(3) Provisions should be made for the injured.
(4) Detain and secure the offender pending the outcome of the on scene investigation.
(5) If the offender has fled the scene, obtain description, and mode and direction of flight.
(6) Locate, identify and interview any witnesses. Obtain written statements from any who
can identify the suspect.
(7) If possible, interview the victim and obtain a written statement.
(8) Process the scene for physical evidence.
(9) Write a detailed report, including complaint affidavits and arrest reports if the identity of
the suspect is known.
7. BURGLARY
a. Burglary investigations should include:
(1) An exterior crime scene search for physical evidence to include method, route of
approach and departure.
(2) A determination of the location, method of entry/exit and tools used should be made.
(3) The Deputy should interview persons/neighbors.
(4) The interior should be examined to determine mode of operation during the crime.
(5) A list of stolen property, its description and estimated value will be obtained.
(6) When appropriate, the stolen property description should be entered into the Teletype
by phone.
(7) The scene should be processed for latent prints and DNA, if feasible.
(8) An area canvass shall be conducted in an attempt to locate potential witnesses or video
surveillance.
(9) If known, the descriptions of suspects, method and direction of escape should be noted.
(10) If possible, the Deputy should identify suspects and attempt to effect arrest.
(11) The Deputy should obtain statements from witnesses.
(12) Written or recorded statements should be obtained from witnesses.
(13) A complete and detailed report of the investigation will be made.
8. LARCENY/THEFT
a. Theft is one of the most common crimes encountered. For investigative purpose
investigations will be divided into two basic categories: Grand/Petit Theft and Retail Theft.
9. GRAND/PETIT THEFT
a. The Deputy should:

(1) Upon initial contact with the victim, determine what property was stolen and the
circumstances surrounding the theft.
(2) If available, obtain suspect information.
(3) Locate and identify any witnesses and obtain statements.
(4) In Grand theft cases, if probable cause is established, the identity and location of the
suspect are known, an arrest should be made.
(5) If the property stolen is of a serialized nature and the information is available, the
property will be entered into Teletype via telephone.
(6) If possible, obtain a photograph of the stolen item should it not be serialized.
(7) Complete a written report providing a detailed description of the property stolen.
10. RETAIL THEFT
a. Retail theft is one of the exceptions to the misdemeanor arrest rule. Retail theft incidents are
usually in-progress or have just occurred. Immediate response is usually necessary if there
is to be a likelihood of apprehending the offender.
b. In cases where the incident is still in progress or the offender is being detained at the
business, the Deputy will respond, make contact with the business and suspect as soon as
possible.
c. Retail theft investigations should include:
(1) In cases where the dispatcher advises that the suspect has fled, the Deputy will first
make an effort to locate the suspect based on information supplied by the dispatcher.
(2) Upon arrival at the business, contact will be made with the reporting party (the suspect
if still present) and the circumstances of the incident obtained.
(3) If probable cause to arrest is established and the business desires prosecution, the
offender should be arrested. If the suspect has escaped and their identity is known, an
SA-707 complaint affidavit will be completed and submitted with a written report.
(4) If the suspect has been arrested, the Deputy will consider releasing the defendant with
a Notice To Appear if eligibility guidelines are met and the Defendant agrees to sign the
Notice To Appear. (NOTE: Juveniles may not be issued a Notice To Appear)
(5) If an arrest is made (including Notice To Appear), or Complaint Affidavit submitted, the
stolen property will be photographed and a Photographed Evidence Release Form
completed. The property will then be returned to the business.
(6) Deputies should attempt to interview the arrestee in an effort to determine if they are
involved in organized retail theft, if so notify the appropriate Detective.
11. AUTO THEFT/OTHER TITLED VEHICLES
a. Auto Theft investigations may be original reports or recovery reports. The following steps also
apply to other titled vehicles such as boats, trailers and heavy equipment.
12. ORIGINAL REPORT
a. Auto theft investigations should include:
(1) Obtain the circumstances and location from which the vehicle was stolen.
(2) Verify ownership of the vehicle and location of the vehicle keys.
(3) Determine if the vehicle is financed and if the owner is delinquent in making payments.
The purpose is to determine if the vehicle was repossessed.
(4) Determine if the vehicle was loaned by the owner and not returned, the time frame
involved.
(5) Obtain detailed description of the vehicle to include license plate numbers and
Vehicle/Hull Identification Number.
(6) Identify and interview any witnesses.

(7) If possible, obtain detailed description of any suspects, including name and address if
suspect is known.
(8) Determine direction of travel and possible destination if known.
(9) Make Teletype entry by phone if the required information is known.
(10) Write detailed report of the incident.
13. RECOVERY REPORT
a. Recovery report shall further include:
(1) Verify stolen status by checking Vehicle/Hull Identification Number through Teletype.
(2) Determine circumstances and location of recovery.
(3) Make exterior investigation to locate any physical evidence to include a check for
fingerprints.
(4) If available, identify and interview any witnesses.
(5) Check the vehicle interior for physical evidence and fingerprints.
(6) Determine method of vehicle operation, i.e., key, hot-wired.
(7) Assess any damage to the vehicle and determine if it can be driven.
(8) If suspects are apprehended in possession of the vehicle, detain and interview, giving
Miranda Warning when appropriate. Make arrest if probable cause is established.
(9) When applicable, the suspects should be placed in a patrol vehicle and the conversation
recorded.
(10) An attempt to contact the owner to arrange for its removal should be made.
(11) If no owner is available to respond, the Deputy must tow and impound the vehicle for
later release to the owner.
(12) The vehicle will be removed from the Teletype system.
(13) A detailed report describing the recovery of the vehicle shall be written.
14. ARSON
a. Arson investigations will include:
(1) Response from Fire Services. As necessary, the initially responding Deputy will assist
the fire units with traffic and crowd control, until relieved. If arson is suspected, the
investigation should begin as soon as possible.
(2) Request the dispatcher notifies County Fire Marshal and District Investigations Unit.
(3) Determine who the property owner is and make contact if possible.
(4) Locate and identify witnesses and obtain statements.
(5) With the assistance of Fire Services, check the scene for any physical evidence.
(6) Upon arrival of the Fire Marshal/Detective, advise of the facts as currently known.
(7) Write detailed report describing the incident.
Q. PART TWO CRIMES
1. KIDNAPPING/ABDUCTION
a. Investigations of kidnapping/abduction shall include:
(1) Upon initial contact with the reporting party, determine the time and location the incident
occurred. If possible, determine if the victim and suspect are related.
(2) If the incident has just occurred, obtain descriptive information for the victim, suspect,
including any vehicle description and direction of travel.
(3) Advise the dispatcher of any descriptive information, request it be broadcast to pertinent
units and agencies.

(4) If the victim is a juvenile, determine if the abductor may be a parent involved in a child
custody dispute. If so, determine if any court order exists assigning custody, and the
status of any court proceedings.
(5) Any questions concerning legal custody shall be directed to a supervisor.
(6) The VSO General Counsel may be contacted if legal questions arise.
(7) Immediately notify the Detective Sergeant responsible for the geographic area where
the offense occurred or the on-call Detective Sergeant, if after hours.
(8) Locate and identify witnesses, and obtain statements as necessary.
(9) Obtain all necessary information to complete the incident report, including the Missing
Person Checklist.
(10) Immediately enter the victim's information into Teletype via telephone.
(11) If the facts and circumstances of the incident warrant a “CART” response, the on-scene
supervisor will contact the VSO CART Coordinator for direction. The VSO CART
Coordinator contact information is located on the VSO Intranet under “On-Call List”.
2. BATTERY AND ASSAULT
a. Investigations of battery and assault shall include:
(1) Upon arrival, contact the victim and determine circumstances of incident.
(2) Locate and identify any witnesses to the incident.
(3) If the suspect is known, but not present, obtain all identifying information available.
(4) If the suspect is present, obtain complete identifying information from them.
(5) If the victim desires to prosecute, complete an SA-707 and have the victim sign it.
(6) If the suspect is present and there is the probability of continued violence, the Deputy
should arrest the suspect.
(7) If there is no probability of continued violence, the SA-707 should be submitted as a
Complaint Affidavit along with an incident report detailing the circumstances.
3. DOMESTIC VIOLENCE
a. Deputies shall respond to domestic violence calls in accordance with general order GO-041-
03 Patrol Operations and general order GO-041-19 Domestic Violence.
4. NARCOTICS
a. Narcotics investigations shall include:
(1) Upon discovering narcotics in the actual or constructive possession of a person, the
Deputy will investigate.
(2) The person will be detained and read their Miranda Rights.
(3) The suspected substance will be seized and be subjected to a presumptive field
chemical test for illegal substances.
(4) If the test is presumptive positive and probable cause for arrest exists, the Deputy may
arrest on the appropriate misdemeanor and shall arrest on a felony charge.
(5) If the Deputy elects not to affect an arrest on a misdemeanor charge, the suspected
narcotics will be properly packaged and submitted to the Evidence Section for
destruction.
(6) Felony charges require the physical arrest and booking of the defendant.
(7) Seized substances will be submitted to the Evidence Section along with a request that
a sample be sent to the FDLE Crime Lab for positive identification.
(8) If no charges are filed, the substance will be submitted to the Evidence Section with a
request that it be destroyed.
(9) A written incident report will be completed.

5. EMBEZZLEMENT
a. Embezzlement cases come under the Florida Theft Statute. Since they are inherently
complex crimes, any reported embezzlement shall be investigated by the respective detective
unit where the incident occurred.
6. FRAUD/WORTHLESS CHECKS
a. Worthless check offenses shall be referred to the Worthless Check Division of the State
Attorney's Office.
7. INSURANCE FRAUD
a. Any Deputy believing an incident may give rise to a fraudulent insurance claim will write an
incident report detailing the circumstances and forward such report to the appropriate
detective unit.
R. MISSING PERSON INVESTIGATIONS
1. MISSING PERSONS
a. Deputies shall respond to all missing persons/missing endangered persons calls in
accordance with general order GO-044-03 Missing Persons.
S. FOLLOW-UP INVESTIGATIONS
1. Follow-up investigations will generally be the responsibility of the original investigating Deputy,
unless such follow-up responsibility has been assigned, or assumed by another Deputy or
Detective.
2. The procedures for conducting follow-up investigations are similar to those used during the
preliminary investigation. Procedures that could not be conducted during the initial phase of the
investigation may be completed at a later time. A second interview with victims and witnesses will
frequently result in additional leads.
3. The steps listed below may also be part of a follow-up investigation:
a. Review and analyze all previous reports prepared during the preliminary investigation.
b. Conduct additional interviews and interrogations as required.
c. Review all VSO records that may pertain to the case.
d. Seek additional information from patrol Deputies who work or have worked the area of the
offense, informants, neighbors or any other persons known to frequent the area.
e. Review the results of any laboratory exams that may have been conducted.
f. Arrange for the dissemination of information which may assist in the case.
g. Conduct surveillance.
h. Obtain search/arrest Warrants.
i. Plan, organize, and conduct searches.
j. Prepare cases for court presentation.
k. Assist in prosecution.
l. Identify and apprehend suspects.
m. Check for and collect any physical evidence that may have been overlooked during the
preliminary investigation.
n. Determine the suspects’ involvement in other crimes.
o. Check the suspects' criminal histories.
p. Make a second contact with the complainant, victim and all witnesses to ascertain any
additional information which may have been left out or overlooked.
q. Make the second contact by telephone or in person; contact will be recorded in the case file.
r. Notify Victim/Witness.

4. ROBBERY
a. Robberies not resolved within 24 hours will be forwarded to the appropriate investigative unit.
Patrol Deputies are relieved of follow-up responsibility.
5. ARSON
a. Arson investigations involving a conveyance will be assigned to District Investigations and
jointly investigated with the State Fire Marshall.
b. Arson investigations involving deaths will be assigned to Major Case and jointly investigated
with the State Fire Marshall or ATF, if applicable.
T. CASE AGENT
1. The detective originally assigned the case shall be the Case Agent, whether or not additional
detectives are assigned to assist.
2. The Case Agent shall be accountable and responsible for the case until its conclusion.
3. Deputy/Detective case assignments shall be recorded via the Case Management System within
RMS.
U. ON-CALL/NIGHT DETECTIVES
1. Law Enforcement Operations Division will maintain a county-wide Detective On-Call/Night Shift
roster to cover after normal business hours, weekends and holidays.
2. ON-CALL/NIGHT SHIFT DETECTIVES
a. The Investigative Service Section Commander or designee is responsible for maintaining the
list of on-call/night shift Investigative Resources.
b. If an on-call Detective is requested to respond to a scene by a Supervisor, the Detective shall
respond.
c. When a Detective is on County-wide call out and a situation presents itself that requires
supervisory guidance, the Detective will call the on-call Investigative Sergeant for that
guidance. In their absence, the Detective will call the Assistant Commander of Investigative
Services, and in their absence the Commander of Investigative Services.
V. INTRA-AGENCY AND INTERAGENCY COMMUNICATIONS
1. The VSO leverages modern technologies to facilitate the exchange of information between the
varied units, sections, and divisions within the agency. Examples are:
• Volusia County Crime Center (VC3) – VC3 gives all law enforcement officers in Volusia
County access to real-time intelligence and support from a team of analysts, detectives and
support staff. The center is tied into traffic cameras, security cameras, license-plate readers,
live Air One video, social media feeds and other instant sources of information throughout the
county. In addition to providing real-time support to law enforcement during in-progress calls,
VC3 analysts continually assist in active criminal cases with investigative leads that may help
identify or locate a suspect or support probable cause for an arrest.
• NC4 – A software system that facilitates information sharing that is used by VSO and other
agencies within Volusia County. Users have the ability to create blog entries and bulletins
that are then accessible to the other users of the system.
• Consolidated Crime Report – Web based software system where significant events may be
input, as well as shift rosters. The data is viewable by all users, including patrol,
investigations, and command staff.
W. CONSTITUTIONAL WARNINGS
1. An important aspect of criminal investigations is ensuring compliance with constitutional
requirements when interviewing suspects. The admissibility of statements made by a defendant
to a police officer often will determine the outcome of a criminal prosecution. It is also important to
note that constitutional warnings given at an inappropriate time may hinder the investigative effort.
The state of mind of the officer is often the determining factor in deciding when Miranda Rights
should be given. The courts have generally held that "custodial" detention, or, when the

investigation focuses on the individual to be interviewed, is the point at which offenders must be
advised of their Miranda Rights prior to any further questioning about the offense.
2. In cases where the offender has been arrested and the Deputy intends to ask questions
concerning any criminal offense in which the arrestee is suspect, they will be read their Miranda
Rights and a response indicating they understood them elicited prior to any further questioning.
3. Juvenile defendants shall immediately be advised of their rights upon arrest.
4. During the course of a criminal investigation it may be necessary to interview a suspect in order
to develop evidence, or determine if probable cause to arrest exists. If the Deputy has no probable
cause to arrest and the suspect is "free to leave" at any time, it is usually not necessary to advise
of Miranda Rights. When, "in the officer's mind", the suspect is not free to leave, Miranda Rights
should be given. That point is reached when the Deputy has decided to arrest the suspect but may
not have yet advised the suspect they were under arrest; or undecided about arrest, the Deputy
intends to detain the suspect against their will for further investigation.
5. At no time will a Detective or Deputy use coercion or attempt a confession or admission by means
that would cause a suspect to confess or admit guilt involuntarily.
6. At no time will a Detective or Deputy deprive a defendant or suspect of counsel or First
Appearance.
X. FIELD INTERVIEWS AND INTERROGATIONS
1. When a Deputy or Detective is involved in a "police/citizen encounter", they may request
information from any person. If a Deputy observes circumstances that arouse suspicion or cause
alarm, they shall investigate. Deputies shall stop and detain individuals in accordance with Fla.
Stat. § 901.151, Stop and Frisk Law.
2. Field Interview Cards are to be used for legitimate purposes. The following factors should be taken
into account:
a. The date, time and location of person or activity
b. Whether known or suspected criminal activity is in the area
c. Suspicious activities or circumstances
d. If persons need to be identified as possible witnesses, suspects, wanted persons, etc.
3. When Deputies complete a Field Interview Card, they shall include a brief explanation as to the
reasons for the interview.
4. Deputies should note suspected activity on the card, i.e., prostitution, gambling, narcotics.
5. Deputies may photograph individuals who do not object in a "police/citizen encounter" and those
persons detained under Fla. Stat. § 901.151 may be required to submit to a photograph at the
discretion of the Deputy.
6. When a photograph is taken, it shall be noted on the Field Interview Card.
7. The photograph should be attached to the Field Interview Card.
8. The name, date of birth and case number should be written on the back of the photo.
9. The Field Interview Card will be completed on Copperfire.
10. The Field Interview Card will be submitted at the end of the shift. The Deputy or Detective may
keep a copy for their files.
11. This information is available at terminals throughout the VSO.
Y. PROTOCOL FOR INTERVIEWING NON-ENGLISH SPEAKING DEFENDANTS
1. The number of non-English-speaking citizens throughout the 7th Judicial Circuit has increased
significantly over the past several years. It is not unusual for the investigating Deputies to interview
witnesses or defendants who can neither understand nor speak English or have limited English
language skills.
2. Usually the interpreter does not write down what is being said and when called to testify at trial
may not recall much, if anything, that the witness or defendant said even though they served as
the interpreter at the time.

3. In these circumstances a potential for unnecessary confusion and credibility questions is great. To
avoid these problems the following protocol is to be followed whenever non-English-speaking
witnesses or suspects are interviewed through the interpreter:
a. Record the witness’ statement and interpretation as it occurs by audio or video. The audio or
video recording will be saved as evidence.
b. Immediately after the investigating Deputy writes down the English version of the interpreted
statement, have the interpreter read the statement and sign a certificate attesting to the
accuracy of the written version of the statement.
4. If these procedures are followed the suspect/defendant’s rights will be fully protected and an
authenticated version of the interpreted statement will be available for use at trial.
Z. INTERVIEWING INDIVIDUALS WITH AUTISM/AUTISM SPECTRUM
DISORDER (ASD)
1. Deputies and Detectives will be mindful of the special needs of individuals with developmental
disabilities and ensure their rights guaranteed by Florida Statutes and the Unites States
Constitution are protected.
2. In accordance with Fla. Stat. § 943.0439, upon the request of an individual diagnosed with autism
or an autism spectrum disorder (ASD) or their parent or guardian, the deputy/detective, prior to
interviewing, will make a good faith effort to ensure a professional with experience treating,
teaching, or assisting individuals with autism or ASD is present at all interviews of the subject.
3. Procedures for requesting an ASD Professional are as follows:
a. The interviewing deputy/detective, or designee, shall advise the individual making the request
that all expenses related to the attendance of the professional shall be borne by the
requesting individual.
b. The deputy/detective shall ask the individual making the request if they have a particular
professional they would like to request or if they know of one who may be requested. If so,
obtain the contact information and make contact with the professional. The requesting
individual may make the contact directly, if preferred.
c. If the individual making the request does not have or know of a particular professional to
contact, the interviewing deputy/detective or designee will contact the Communications
Center for available local agencies/organizations to assist in guidance in obtaining a
professional. These may include but are not limited to:
• Easterseals Northeast Central FL:
• Daytona Beach: 386-873-0365
• DeLand: 386-873-3658
• SAAFE Behavioral Services (DeLand) 386-873-2963
• Florida Autism Center of Excellence, (DeLand) 888-288-4762
• UCF Center for Autism & Related Disabilities (C.A.R.D.- Orlando), 1-888-558-1908;
407-823-6011 (Referral based only)
d. The interviewing deputy/detective or designee shall document all attempts to obtain a
professional for the interview.
e. If after all known sources for a professional have been exhausted and a good faith effort has
been made to locate a professional and all attempts were unsuccessful, the interviewing
deputy/detective may begin the interview without a professional present.
f. Deputies/detectives should be aware that a professional may not be available on weekends
or after normal business hours and in order to have a professional present during all
interviews advance arrangements may need to be made. The determination to delay an
interview should be on a case by case basis and at the deputy/detective’s or respective
supervisor’s discretion.
4. TRAINING

a. In addition to CIT training, all sworn members shall receive documented training on Autism
Awareness, to include a combination of Fla. Stat. § 943.0439, this general order in regards
to interviewing individuals with autism or ASD, and additional resources as made available.
AA. PURGING RECORDS
1. The Records Manager has the responsibility of determining when information will be purged from
the system, based on the capacity of the system and the amount of input.
2. Normally, field contact information will be maintained for a two-year period.
3. Photographs shall be maintained at least two years, or until the photo is updated or no longer
useful, i.e., death of person photographed.
4. Retention of reports records is controlled by the Department of State, Division of Archives and
Records Management, Schedule BC-2.
5. Criminal intelligence information shall be considered active and retained as long as it relates to
intelligence gathering conducted with a reasonable, good faith belief that it will lead to detection of
ongoing or reasonably anticipated criminal activity.
BB. BACKGROUND INVESTIGATIONS
1. Frequently in the course of an investigation the investigating Deputy will need to conduct a
background investigation of persons involved, in addition to the criminal activity already being
investigated. Background investigations are particularly useful in white collar, organized crime and
vice activities.
2. Investigating Deputies will conduct background investigations only in correlation of ongoing
criminal investigations (this does not preclude pre-employment background "checks"). Information
obtained from background investigations may reveal physical or circumstantial evidence which
may be used as evidence, reveal witnesses, other individuals connected with the crime or provide
information which is essential in obtaining a search warrant.
3. Sources of information may be, but are not limited to financial institutions, pawn shops, business
associates, past employment records, present employment records, other law enforcement
agencies, criminal histories, utility companies, public records or licensing records.
4. DISTRIBUTION
a. All information obtained as the result of a background investigation will be incorporated into
a report, which shall become part of the case file. This file shall be subject to the provisions
of the Public Records Laws and VSO policy. The information will be available on a need to
know basis.
b. As applicable, requests for review of case files shall be made through the Records Section
or Intelligence Unit Supervisor.
• 1.2.3
• 12.1.4
• 42.1.1
• 42.1.4
• 42.2.1
• 42.2.2
• 42.2.3
• 42.2.8
• 82.2.1
VI. REFERENCES
• Seventh Judicial Circuit Court Administrative Order G-94-180

• Sexual Assault Response Protocol
• GENERAL FORMS
• Photographed Evidence Release Form, VSO FORM # 031396.004
• HOMICIDE INVESTIGATION CHECKLIST FORMS
• Cover Page, VSO FORM # 050515.001
• Initial Response, VSO FORM # 050515.002
• Homicide Investigation Checklist, , VSO FORM # 050515.003
• Reporting Party/NOK List, VSO FORM # 050515.004
• Victim Data Sheet, VSO FORM # 050515.005
• Witness List, VSO FORM # 050515.006
• Suspect/Person(s) of Interest, VSO FORM # 050515.007
• Suspect/Person(s) of Interest Information, VSO FORM # 050515.008
• Search Warrant Residence/Structure, VSO FORM # 050515.009
• Search Warrant Records, VSO FORM # 050515.010
• Search Warrant Electronics, VSO FORM # 050515.011
• Search Warrant Vehicle, VSO FORM # 050515.012
• Search Warrant Person, VSO FORM # 050515.013
• Court Order/Subpoena Information, VSO FORM # 050515.014

OFFICE

GO-042-03 01/05/2021 01/05/2021
Title
HABITUAL/SERIOUS OFFENDERS
I. PURPOSE
The purpose of this general order is to maintain a Career Criminal Unit to track and identify habitual/serious
offenders residing in Volusia County.
II. DISCUSSION
Habitual offenders are responsible for a disproportionate measure of criminal activity in society. The Volusia
Sheriff’s Office (VSO) has an obligation to identify habitual/serious offenders and ensure that a coordinated
responsive effort towards successful prosecution is realized.
III. POLICY
It shall be the policy of the VSO to identify and track habitual/serious offenders residing within Volusia County
and assist and support the State Attorney's Office with the collection of evidence and preparation of cases.
IV. DEFINITIONS
Habitual offenders – are designated by the court system and labeled as Habitual Felony Offenders, Habitual
Violent Felony Offenders, Violent Career Criminals, or Three Time Violent Felony Offenders (Fla. Stat. §
775.084) or Prison Releasee Reoffender (Fla. Stat. § 775.082(9)).
Career Criminals – are labeled by the Career Criminal Unit.
V. PROCEDURE
A. CAREER CRIMINAL UNIT
1. The responsibility for tracking habitual/serious offenders is assigned to the Career Criminal Unit
of the Investigative Services Section of the Law Enforcement Operations Division. The unit is
supervised by a Sergeant and is staffed with Detectives and Office Assistants.
2. The Career Criminal Unit shall establish and identify through the CJIS System a signal system to
alert law enforcement officers when they are in contact with a habitual/serious offender.
3. The Career Criminal Unit shall track sexual offenders/predators as defined in general order GO-
042-07 Sexual Predators/Offenders.
B. RECORDS
1. All offenders convicted of a felony and residing in Volusia County are required to register with the
VSO, Operations Building, upon release from custody. The felon uses the VSO Felon Registration
Form to conduct this registration. The Latent Print Unit will complete photographs and ten-print
cards for new felons.

2. The Career Criminal Unit registers Florida Career Offenders using the FDLE Career Offender
Registration Form. This form is to be completed by an employee of the VSO only.
3. The Career Criminal Unit shall maintain felony registration records for a period of one (1) year.
The Career Criminal Unit shall act as the Records Custodian for Court Matters pertaining to the
compliance or non-compliance of offenders.
4. The Career Criminal Unit shall utilize databases to store information of offenders released from
any correctional facility/agency and residing within Volusia County. The Unit shall share this
information with any requesting law enforcement agency.
5. The Career Criminal Unit will flag the habitual/serious offender with one of the following flag codes:
a. Signal 200 – Career Criminal
b. Signal 300 – Habitual Felony Offender
c. Signal 600 – Sexual Predator
d. Signal 700 – Sexual Offender
e. Signal 800 – Florida Career Offender
C. CAREER CRIMINALS (SIGNAL 200)
1. A Career Criminal is a felony offender defined by the Career Criminal Unit as a defendant found
guilty of felony convictions, regardless of whether adjudication is withheld, with no specific time
period. This decision is based on conducting a criminal history search utilizing the FCIC/NCIC
system as well as the Florida Department of Corrections Offender Information Network. A “Score
Sheet” is used and any offender who scores “5” 3 or more points is flagged as a Career Criminal.
(see attachment for Score Sheet)
D. HABITUAL FELONY OFFENDERS (SIGNAL 300)
1. A Habitual Felony Offender is defined as a defendant for whom the court may impose an extended
term of imprisonment if it finds that:
a. The defendant has previously been convicted of any combination of two or more felonies in
this state or other qualified offenses.
b. The felony for which the defendant is to be sentenced was committed within 5 years of the
date of the conviction of the last prior felony or other qualified offense of which they were
convicted, or within 5 years of the defendant's release, on parole or otherwise, from a prison
sentence or other commitment imposed as a result of a prior conviction for a felony or other
qualified offense, whichever is later.
E. FLORIDA CAREER OFFENDER (SIGNAL 800)
1. Under Florida Statute 775.261 (The Florida Career Offender Registration Act) “Career Offender”
means any person who is designated as a habitual violent felony offender, a violent career
criminal, or a three-time violent felony offender under Fla. Stat. § 775.084 or as a prison releasee
reoffender under Fla. Stat. § 775.082(9) and who are serving or have been released from sanction
in the State of Florida on or after July 1, 2002. This classification is found through a search of the
FCIC/NCIC system during the felon’s initial registration with the VSO.
F. FLORIDA CAREER OFFENDER ADDRESS VERIFICATIONS
1. The Career Criminal Worksheet serves as a checklist for action and also a sworn affidavit. The
Career Criminal Worksheet is required only when the Florida Career Offender cannot be
personally located at the residence by the deputy. The originals of this form shall be sent to the
Career Criminal Unit.
G. CAREER CRIMINAL UNIT RESPONSIBILITIES
1. The Career Criminal Unit is the Sheriff’s designee for coordination of all Florida Career Offenders
compliance and enforcement operations. The Unit shall be the primary point-of-contact for Florida
Career Offender matters and the liaison to the FDLE Career Offender Application for Statewide
Tracking (COAST).
2. The Career Criminal Unit shall handle the criminal registration as well as notification to Districts or
police departments of statutorily required address verifications.

3. The Career Criminal Unit shall have the authority to delegate field investigations involving matters
of Florida Career Offender non-compliance, address verification, and similar matters, to the District
Commander or their designee. By mutual agreement between the Sheriff and local Police Chiefs,
the Career Criminal Unit may have the authority to delegate similar field investigations to police
chiefs or their designee.
H. INVESTIGATING DEPUTY RESPONSIBILITIES
1. The investigating deputy or officer shall document all Address Verifications in the OffenderWatch®
program after each visit and also in CAD. The Florida Career Offender will be verified annually.
Career Criminal Worksheet is required only when the Florida Career Offender cannot be
physically located at the residence by the deputy or officer. The originals of this form shall be
forwarded to the Career Criminal Unit.
3. Address Verifications by the District or agencies should meet the following minimum standards.
These standards satisfy the State Attorney’s Office requirements for prosecution of Florida Career
Offenders. After completing any of the following actions, the information will be entered into
OffenderWatch®:
a. A warrant check should be done on the Florida Career Offender just before or during contact.
If an arrest warrant is served then further Address Verification is unnecessary.
b. All address verifications will be completed by the Deputy, Detective or Officer in person only;
telephonic or electronic (e-mail, text) verifications are NOT permitted.
c. If the Florida Career Offender is located at the residence shown on their Florida driver’s
license or identification card, there is no violation.
d. If, after a first attempt, the deputy cannot confirm the subject lives at the residence, they
should return after 24-48 hours from initial contact and make one final attempt to contact the
subject. The deputy shall document the dates and times of their efforts and observations in
OffenderWatch® and CAD.
e. If the Florida Career Offender is NOT living at the residence shown on their Florida driver’s
license or identification card, and the subject has lived at a new unreported residence for at
least 14 consecutive days or 14 days in the aggregate calendar year, the Florida Career
Offender should be arrested for failing to update their Florida driver’s license or identification
card. Documentation of the incident should be forwarded to the Career Criminal Unit.
f. If the subject is NOT residing at the residence any longer, have the current resident, relative,
neighbor, or landlord complete an Address Verification Statement (Page 2 of the Career
Criminal Worksheet). If there is no one at the residence, make a follow-up attempt to contact
someone there after 24-48 hours. Complete a canvass of the neighborhood to find a witness
that can complete an Address Verification Statement. Return the Career Criminal Worksheet
to the Career Criminal Unit.
I. AFFIDAVIT "FLAGGING"
1. The Career Criminal Unit shall identify felony offenders according to the criteria previously
established. The Career Criminal Unit shall flag the felony offenders in the VSO RMS System
utilizing the appropriate “signal” as the designator. VSO Central Dispatch will advise the Deputy
or Officer who is in contact with the felon with the designated “signal”. Deputy will complete an FI
card on all “signal” contacts and forward to the Career Criminal Unit.
2. When a Deputy or Officer arrests an individual who is flagged in the computer VSO Central
Dispatch will notify the Deputy of the assigned “signal”.
3. If a Florida Career Offender is arrested, first line of the Charging Affidavit will read: ++++Florida
Career Offender ++++. This alerts proper authorities that the subject appears to meet the
requirements for habitualization, and that there should be enhanced sentencing for this case.
J. BOND ENHANCEMENTS
1. Under current Florida law, officers can currently set a bond that departs from the statutory bond
schedule.

2. Deputies and Officers MUST use caution when adjusting bonds. The 6th Amendment to the
Constitution guarantees all persons a reasonable bond. Problems arise from overuse and abuse
(unsubstantiated bond increases, unreasonable bonds).
3. When considering bond enhancements outside the parameters of the normal bond schedule
consider the following:
• What is the threat to the public that causes the bond increase?
• Is the increase in bond justified?
• Is the additional increase in bond a reasonable bond under the US Constitution’s 6th
Amendment?
• Is the defendant a transient or do they have local ties to the community?
K. PROBATION AND PAROLE
1. If a habitual/serious offender is determined to be on probation or parole at the time of arrest, then
Department of Corrections Probation and Parole Office shall be notified. The Probation and Parole
Duty Officer can determine the status of the individual and what action should be taken at the time
of arrest. If the defendant is on federal probation, DO NOT charge the defendant with a violation
of probation. The arresting officer or supervisor must send a copy of the charging affidavit to the
Career Criminal Unit who will in turn notify the Federal Probation Officer of the new law violation.
2. Deputies, Officers and Detectives who discover a person who meets the criteria but has not yet
been identified by the Career Criminal Unit shall complete a Police Information report and
forwarded to the Career Criminal Unit.
• Sexual Offender/Sexual Predator/Florida Career Offender Work Sheet, VSO Form # 121101.001
• Career Criminal Unit Score Sheet, VSO Form # 051809.001

OFFICE

GO-042-04 01/05/2021 None
Title
TRUTH VERIFICATION EXAMINATIONS
I. PURPOSE
The purpose of this general order is to establish guidelines for the use of equipment designed by the National
Institute for Truth Verification for the verification of the truth.
II. DISCUSSION
The use of the Computerized Voice Stress Analyzer (CVSA) is an investigative tool that can be utilized by
certified CVSA examiners to aid in investigations. A certified CVSA examiner must maintain a certification
through the National Institute for Truth Verification (NITV) Federal Services and should be highly trained in
the art of interviewing techniques. The interpretation of results (obtained by running “charts” on the subject
being questioned) during an examination shall only be conducted by certified CVSA examiners.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to utilize the CVSA only as an investigative aid. It shall
be VSO policy that all CVSA examinations be administered only by certified examiners who have graduated
from the NITV Federal Services training class. Examiners shall be recertified in accordance with the
guidelines established by NITV. Certified examiners who have not administered at least six (6) CVSA exams
within a three (3) year time frame shall not be approved for recertification.
IV. PROCEDURE
A. GENERAL
1. The CVSA may be used to determine the truthfulness for individuals related to criminal
investigations. The roles that those individuals might have in an investigation are:
a. DEFENDANTS
b. SUSPECTS
c. WITNESSES
d. INFORMANTS
2. The CVSA will not be offered to any victim(s) of a sexual offense(s) unless the victim is insistent
that it be administered to aid in the investigation.
3. The CVSA may be used as a pre-employment tool as it pertains to the hiring of VSO non-sworn
personnel.
4. It shall be the responsibility of each examiner to keep a log of their administered CVSA’s. The log
will include:
• Case Number (or requested by)
Published: 12/07/2020 1 of 2 general order: GO-042-04

• Name of the subject
• Exam date
• Type of exam
• Results (cold call) confirmation
B. REQUESTS FOR EXAMINATIONS
1. A CVSA examination will not be utilized as the first step in an investigation to determine the
truthfulness of a crime victim. A person will not be asked to submit to a CVSA unless a follow
through investigation by the Case Agent is intended.
2. If a CVSA examination is desired, the Case Agent shall contact an examiner and provide an
overview of the case and background on the subject’s involvement in the case.
3. Scheduling for the exam will be between the Case Agent, the person to be examined, and a CVSA
examiner.
4. The Case Agent shall be readily accessible during the pre-examination interview conducted by the
CVSA examiner in the event a confession is obtained.
C. TESTING
1. CVSA testing procedures, as taught by NITV will be used by the examiner. At a minimum, all
examinations shall be audio recorded (preferably video recorded as well) when conducting a
criminal investigation.
a. All recordings shall be turned over to the Case Agent and submitted to evidence.
2. PRE-TEST INTERVIEW
a. During the pre-test interview, a number of forms need to be completed by the CVSA
examiner. The forms (which are on the I Drive in the CVSA file folder) include:
• Consent form
• Miranda (when applicable)
• Formulation of questions
3. POST-TEST INTERVIEW
a. If deception is indicated on the exam, the standard testing protocol can be followed or a more
in depth interview may be initiated depending on the CVSA examiners assessment of the
subject.
b. If the subject begins to confess to the offense (either during the pre-CVSA interview or after
being advised that deception is indicated), the Case Agent will be called on to obtain the
confession as required and where applicable.
c. A written letter will be prepared by the CVSA examiner and a copy will be provided to the
Case Agent with results of the examination shown and questions asked. This will be
completed as soon as possible after completion of the test. (An example letter is on the I
Drive in the CVSA file folder)
d. The examiner will retain copies of the entire "package" of the examination (i.e., the
examination consent form, charts, questions asked during the exam, and the examiner’s
written report.) If a Miranda form is completed, copies will go to the examiner and the Case
Agent.
e. All original reports, forms, charts, questions, and results shall be maintained by Records.
f. The results of the examination are confidential. Any release to unauthorized persons is
prohibited.
Published: 12/07/2020 2 of 2 general order: GO-042-04

OFFICE

GO-042-05 01/05/2021 01/05/2021
Title
DEATH INVESTIGATIONS
I. PURPOSE
The purpose of this general order is to establish procedural guidelines for the handling of death investigations
by members of the Volusia Sheriff's Office (VSO).
II. DISCUSSION
A death investigation is one of the most important examinations that a deputy will conduct. This type of
investigation must be conducted completely and professionally. Any oversight by a responding deputy could
result in a failure to detect a homicide and its perpetrator. These investigations also protect the victim's
property until the estate is probated.
III. POLICY
It will be the policy of the VSO to investigate all deaths fully and professionally.
IV. PROCEDURE
A. BIOLOGICAL HAZARDS
1. Officer safety shall be emphasized during any death investigation. At a minimum,
Deputies/detectives will always wear rubber gloves when handling anything within the crime
scene. While it is not required, wearing a cotton mask while in the crime scene is highly
recommended. All body fluids are to be considered as hazardous substances and shall be treated
as such. Deputies/detectives shall be careful not to expose any of their own open wounds to any
of the deceased’s bodily fluids.
B. ARRIVAL ON SCENE
1. Upon arrival, deputies responding to death scenes shall exercise extreme caution. The
assumption must be made that a perpetrator is still at or near the scene, until proven otherwise.
The deputies first act shall be to check the scene for officer safety before beginning the
investigation.
2. If the deputy is unable to determine if the victim is deceased, then request that an emergency
medical unit respond. Upon the emergency medical unit’s arrival, if possible, the deputy should
only allow one person to enter the scene and make the determination if the victim is deceased. If
the victim is clearly deceased (i.e. showing no signs of life or in an advanced state of
decomposition) then the responding deputy shall advise central dispatch of the time of death.
3. Upon arrival at any death scene, the deputy shall note the following:
a. Name of the supervisor and other deputies present
b. Names of emergency medical, rescue, and other personnel present

c. Location and position of the victim
d. Name and demographic information of the reporting party
e. Name(s) and demographic information of any witnesses present when the victim died or on
scene when the deputy arrived
C. PROTECT THE SCENE
1. If there is suspicion of foul play pertaining to the death, deputies must maintain control of the scene
and protect it to preserve the integrity of the evidence. This shall be accomplished in part by:
a. Remove all nonessential persons from the crime scene area.
b. Establish the boundaries of the crime scene by using crime scene tape. Deputies should
capture an area larger than just the immediate crime scene itself. If the crime scene is a
residence, capture the entire property (to include all of the curtilage, and, if possible, a
significant portion of the roadway in front of the home. If the crime scene is a business, in
addition to securing the structure, capture the entire parking lot.
c. Establish a crime scene log with the names of persons entering the scene and their duties.
d. Allowing only those persons on the scene who are needed, i.e., crime scene technicians,
detectives, etc.
e. Identifying those who were present at time of incident, i.e., family members, friends, medical
personnel.
f. Minimize disturbance of the scene, meaning that no one should enter unless they are mission
critical. Once it is determined that the death is of suspicious means, unnecessary personnel
are not permitted to enter the crime scene without approval from the Investigative Services
Section (ISS) commander or designee.
g. Do not touch anything in the scene unless it is absolutely necessary. If a weapon is part of
the scene, and it MUST be moved because of officer safety, it can be moved to another part
of the room in which it was found. If it is an outside crime scene, the weapon can be moved
a SAFE distance away from the threat. Keep any movement of evidence to a MINIMUM and
ALWAYS wear protective gloves when handling anything that might be evidence. DO NOT
UNLOAD OR DISASSEMBLE any firearms found on scene.
h. Deputies shall request that any witnesses remain at the scene until a detective arrives and
releases them.
i. A uniformed deputy will maintain security of the scene at all times.
2. If a VSO victim advocate or chaplain is needed, the deputy shall instruct Central Communications
to call them at this time.
3. If not present, the supervisor will be advised of the situation.
D. PRELIMINARY EXAMINATION
1. The preliminary examination of any scene involving death shall include the following steps, at a
minimum:
a. Obtain AT LEAST four (4) photographs of the room (or area) in which the victim is found.
These photographs should encompass perspectives from the “four corners” of the room or
area. Additional photographs of the scene (to include, but not limited to, photos of victims
medications, valuables, etc.) should also be obtained. Photographs should be done outside
the presence of family members or friends of the victim to minimize trauma that might be felt
if they are present.
b. Obtain AT LEAST three (3) photographs of the victim. These photographs should consist of
an entire body shot of the victim, a shot of the victim from the waist up, and a clear shot that
is only of the victim’s face. Deputies are not limited to the three (3) photographs of the victim;
however, deputies should only photograph areas of the victim’s body that might prove (or
disprove) any future criminal allegations that might be made by the victim’s family or friends.
c. Document the exact location and position of the deceased’s body.
d. Be able to describe what the victim is wearing.

e. Record the condition of the room; orderly, messy, lights on or off, doors to the room or
residence locked or unlocked, etc.
f. Note lighting and temperature conditions of room.
g. If investigation thus far indicates no foul play, examine the deceased thoroughly and
methodically, front to back, side to side. Look for signs of injury, i.e., visible body/head trauma,
presence of blood, (not necessarily an indication of foul play), and any other signs of foul
play.
h. Check for rigor mortis (may not be present).
i. Look for postmortem lividity. If the settling of blood is found in an unnatural position, this may
indicate the body has been moved. Determine why.
j. Obtain any available medical history and other information from family members, friends,
witnesses, or personnel.
k. Keep family members informed, if present, about what will be done. Ask about existence of a
will and where it may be found.
2. If a detective will NOT be responding, the deputy shall process the scene. The supervisor will
assist, if available.
E. PROPERTY
1. If it is determined that the death is not the result of criminal activity, and the residence, with property
therein, cannot be readily turned over to a legal next-of-kin, then the deputy or detective will
package the residence keys and any “will” separate from other evidence or valuables and list them
on a separate Property Report form.
2. Look for any jewelry on the victim and describe type and location and whether it has been removed
from the victim. If removed, note who removed it and its current location. A property report form
shall be used.
3. Inventory and seize all of the decedent's prescribed medications. Pills, capsules, and liquid levels
shall be compared to the date of issue. Any extensive over usage needs to be investigated as
death may be attributable to an overdose. If a deputy is not readily able to turn over the residence
(and property therein) to the proper next-of-kin, then they shall document and seize any firearms
or easily negotiated valuables such as currency, jewelry, stocks and bonds, or credit cards that
are in plain view.
4. Secure all seized valuables in District evidence lockers prior to the end of the shift. Property shall
NOT be kept in a VSO vehicle overnight.
5. The residence will not be released to relatives or unsealed without an appropriate order from the
Probate Court with the following exceptions:
a. If a family member or other designated person is not authorized to take control of the
premises, family members or other authorized persons may be allowed access to the house
solely for purposes of obtaining burial instructions and clothing for the deceased or to look for
a “will.” A deputy or detective who will take custody of any will that is found within the home
shall accompany the person entering the home for such purposes. The deputy or detective
shall comply with Fla. Stat. § 732.901(1) and deliver the will to the Clerk of the Court, Probate
Division. The home shall thereafter remain sealed until an appropriate order has been
obtained from the Probate Court.
b. A responsible person named in the decedents will, may complete section (1) or (3) of the
Release of Premise/Property Pending Probate-Sworn Affidavit form, at which time the
decedents estate or property may be released or unsealed. It shall be the responsibility of the
District detective to obtain the sworn affidavit from such person.
c. The next-of-kin of the decedent may complete section (2) or (3) of the Release of
Premise/Property Pending Probate-Sworn Affidavit form, at which time the decedents estate
or property may be released or unsealed. Next of kin will be recognized in order of priority as
follows:
• Spouse
• Son or daughter

• Father or mother
• Legal guardian
• Grandson or granddaughter (in the absence of all the above)
• Brother or sister
• Aunt or uncle
d. If a legal heir or next of kin higher on the priority list objects to the release or unsealing of
property to the next of kin lower in priority, an order of the Probate Court shall be required.
e. A person designated in writing by a named heir, legal heir or next of kin may complete the
sworn affidavit of designated custodian of property and premises, section 3 of the
Premise/Property Pending Probate-Sworn Affidavit form. At which time the decedent’s estate
or property may be released or unsealed.
f. Release to owner of premises/landlord applies to rented residences or mobile home/rented
lot.
F. ATTENDING PHYSICIAN
1. If death was natural and no foul play is suspected and the attending physician is known, it is the
duty of the deputy or detective to contact the attending physician, or their representative, to
determine medical history and if the attending physician will sign the death certificate.
2. Ask the attending physician, or their representative, if the cause of death was attributed to a
previous accident or a previous deliberate act. If so, the case must be forwarded to the Medical
Examiner's office.
3. If death was natural, no foul play is suspected, and the attending physician WILL sign the death
certificate, note these facts in the report and release the deceased to a funeral home. Complete
those arrangements when done with the investigation.
4. If death was natural, no foul play is suspected, and the attending physician WILL NOT sign the
death certificate, secure and inventory all of the victim's prescribed medications and controlled
substances using the Medications Supplement form. The report will include:
a. The name of the substance
b. The quantity prescribed
c. The quantity remaining
d. The name of the person who prescribed the substance, if known or ascertainable
e. The date prescribed, and
f. The name of the pharmacy, if known or ascertainable
5. All prescribed medications and controlled substances inventoried at the location will be submitted
to the VSO Evidence Section for disposal.
6. If later found to be an overdose, a copy of the report will be sent to the Medical Examiner for further
investigation.
7. If the death was natural and no foul play is suspected, and the attending physician is an OUT OF
STATE doctor, that doctor CANNOT sign a death certificate in the state of Florida. The Medical
Examiner’s Office must be contacted and follow their instructions.
G. MEDICAL EXAMINER
1. The Medical Examiner's Office shall be called for any death that is not determined to be by natural
cause.
2. If detective will be called to the scene, the detective will contact the Medical Examiner's Office. If
no detective will be responding to the scene, then the Medical Examiner will be contacted by the
deputy or their supervisor, if necessary.
3. If death was natural and no foul play is suspected but the physician will not sign the death
certificate, contact the Medical Examiner's office and follow their instructions.

4. If no physician will sign the death certificate and the Medical Examiner will not accept the case,
document their reasons. Have the deceased sent to a funeral home, advise family members or
other authorized persons of the problem and that the Medical Examiner's Office is working on
resolving the issue.
5. If the Medical Examiner claims jurisdiction over the case:
a. The deputy will complete the Death Investigation Report-M.E. (Link in forms section)
b. The Medical Examiner will arrange transportation to the morgue.
c. Send a copy of the Death Investigation Report to the Medical Examiner's Office, with the
victim.
d. Coordinate with the Medical Examiner as to the completion of a RIDD (Rapid ID) fingerprint
scan of the victim, to be conducted by VSO personnel and the results documented
accordingly
6. If the case is referred to the Medical Examiner’s Office for investigation, the deputy or detective
will attempt to identify any prescribed medications and controlled substances which are found on
or near the deceased or among the deceased’s possessions and inventory for submission to VSO
Evidence with a status of “evidence”. The deputy or detective will prepare a report using the VSO
Medications Supplement form (Link in forms section). The report will include the name of the
substance, the quantity prescribed, the quantity remaining, the name of the person who prescribed
the substance, if known or ascertainable, the date prescribed, and the name of the pharmacy, if
known or ascertainable.
a. Identification of unlabeled medications shall be attempted and included in the inventory.
b. The deputy or detective will provide a copy of the VSO Medications Supplement form to the
Medical Examiner (or their designee) when the victim’s body is removed from the scene.
c. All prescribed medications and controlled substances inventoried at the location will be
submitted to VSO Evidence with a status of “evidence”.
H. RTI DONOR SERVICES – LIONS EYE INSTITUTE FOR TRANSPLANT AND
RESEARCH
1. RTI Donor Services and Lions Eye Institute provide tissue donation services to the District 7/24
Medical Examiner’s Office. Tissue donation includes: bone, skin, eyes, ligaments, tendons, heart
valves, veins, bone marrow and the pericardium.
2. RTI Donor Services and the Lions Eye Institute are the contracted organizations for tissue
procurement for all cases originating from Halifax Health Medical Center - Daytona Beach; and
Halifax Health Medical Center - Port Orange, in addition to referrals for tissue donation screening
directly from the Medical Examiner’s Office. The role of RTI Donor Services is:
a. Check the State of Florida donor registry (or other state of legal residence) for donor
designation
b. Speak with next of kin to obtain medical/social history as well as authorization/consent for
donation
c. Determine donor eligibility
d. Dispatch a tissue recovery team for procurement when and if a case is cleared
3. The VSO will assist in the procurement of tissue donation by acting as a liaison between the family
of the deceased and RTI Donor Services/Lions Eye Institute when necessary. It is imperative the
next of kin be properly notified by law enforcement before being contacted regarding tissue
donation.
4. The VSO will become involved in tissue donation cases only at the request of the Volusia County
Medical Examiner’s Office, as notified by the Medical Examiner Investigator at the time of the initial
investigation.
5. During the initial contact with the Medical Examiner Investigator, the VSO will be notified if the
Medical Examiner Investigator intends to refer the case to RTI Donor Services or the Lions Eye
Institute for screening. If the Medical Examiner Investigator intends to refer the case for tissue
procurement the following will apply:

a. If the next of kin has been notified, contact information for the next of kin will be provided to
the Medical Examiner Investigator. No further assistance from the VSO will be needed
concerning tissue procurement.
b. If the next of kin has NOT been notified, the deputy or detective will provide their contact
information to the Medical Examiner Investigator to be given to RTI Donor Services. The VSO
deputy or detective will continue to make diligent efforts to notify the next of kin, as tissue
procurement is limited by strict time constraint guidelines.
c. RTI Donor Services will contact the deputy or detective to determine if next of kin is notified
within their time constraints.
I. TRANSPORTATION TO FUNERAL HOME
1. If the deceased is to be transported to a funeral home:
a. Attempt to locate any prearrangement.
b. Ask family members or authorized persons if they have any funeral home preference.
c. If a preference is shown by family, authorized persons or written report, honor this request. If
no preference, contact the contracted funeral home for that particular month through Central
Communications.
d. In cases where the attending physician refuses to sign the death certificate, and which the
Medical Examiner’s Office also declines jurisdiction, the deputy will contact the contracted
funeral home for that particular month to have the victim removed from the scene.
e. Ensure a RIDD (Rapid ID) fingerprint scan has been completed upon the deceased prior to
releasing the body to a funeral home or their transport service.
J. SECURING THE RESIDENCE
1. When the sole occupant of a home dies at the residence, it is the policy of the VSO to seal the
residence after seizing and inventorying any easily negotiable valuables such as currency and
jewelry.
2. If death occurred at the victim's residence and the deceased was the sole occupant of the
residence:
a. Conduct cursory examination of the residence for a will.
b. Gather all house keys.
3. If the deceased was not sole occupant of home:
a. Determine other occupant's relationship to the deceased, i.e., spouse, friend, or family
member.
b. Determine legal right of other occupant to residence, i.e., the owner, co-owner, visitor, etc.
c. The house does not have to be sealed if the person(s) responsible, named on the will, is
present to sign the affidavit, Premise/Property Pending Probate-Sworn Affidavit form (Link in
forms section). The affidavit can also be used to unseal the house once the person
responsible arrives in town and completes the affidavit.
d. If other occupant(s) have no legal right to remain on property, advise that they must relocate
before the deputy leaves. Obtain all house keys they might have in their possession. If any
problems or questions develop, call the VSO General Counsel.
e. Ensure that no pets are left unattended. If unable to find temporary assistance, (i.e., a
neighbor) call Animal Control.
f. Conduct final check to ensure that everything has been done.
g. Before leaving, place a VSO business card inside the residence and easily visible. The card
shall list the deputy's name and the case number on it. The card shall also list the District’s
detectives Unit phone number for follow up.
h. Secure all doors and windows.
i. Lock residence upon leaving.

j. Post an extra patrol house watch for the home through Communications via telephone and
the briefing board at the District.
4. The residence will not be released to relatives or unsealed without an appropriate order from the
Probate Court with the following exception:
5. Family members or other authorized persons may be allowed access to the house solely for
purposes of obtaining burial instructions and clothing for the deceased or to look for a will. The
person entering the home for such purposes shall be accompanied by a deputy who will take
custody of any will that is found within the home. The deputy shall comply with Florida Statute
732.901(1) and deliver the will to the Clerk of the Court, Probate Division. The home shall
thereafter remain sealed until an appropriate order has been obtained from the Probate Court.
6. Or if the person responsible for the deceased’s property, in the absence of a will, completes and
signs a Release of Premise/Property Pending Probate-Sworn Affidavit.
7. If next-of-kin, as outlined in 42.5.15, IV.E.5.c., has NOT been contacted at this point, the deputy
shall:
a. Attempt to locate any information regarding next-of-kin from residence or neighbors.
b. Request Central Communications to teletype the law enforcement agency that has
jurisdiction over any possible location of next-of-kin, to assist with notification.
c. If no contact is made, note all attempts in the report.
8. If next-of-kin location HAS been determined within Volusia County, notify the VSO victim advocate
and chaplain and advise them of the situation. A victim advocate, chaplain, and a uniformed deputy
will then make contact and offer any assistance that the VSO can provide. Document all details of
contact.
K. INVESTIGATIVE FOLLOW UP
1. With any of the following listed death incidents, the supervisor shall be present at the scene and
may call that District’s detective sergeant to brief them on the situation. If the death occurs after
normal business hours, the supervisor shall contact the on-call detective sergeant.
2. In all cases where a detective responds to a death investigation, they will ensure a (RIDD) Rapid
ID fingerprint scan has been completed upon the victim, coordinating with the Medical Examiner’s
Office Investigator as to the timing of the scan when applicable.
3. Death incidents that require the supervisor to contact the district detective sergeant (or if after
hours, the on-call detective sergeant) include:
a. Homicide
b. Suicide
c. In-custody death, i.e., VSO custody or County Correctional Facility
d. Sudden unexpected infant deaths
e. Suspicious/Foul play suspected
f. Accidental deaths (i.e. drowning, overdoses, death as result of fire, plane or train crashes,
etc.)
g. Other deaths not covered by above that require investigative follow-up
4. The deputy shall release the scene to the detective when they arrive. The deputy will brief the
detective as to:
a. Type of call responded to and time responded;
b. What action was taken upon arrival;
c. Which emergency units were at the scene and what they did;
d. Advise where the victim was found. If transported to a medical facility, identify the same;
e. Describe anything that may have been moved or disturbed at the scene and why, i.e., victim
or weapon moved by medical personnel;

f. Identify any potential witnesses to the incident. They shall remain at the scene until the
detective releases them;
g. Provide, written statements, and any other documents to the detective.
h. Complete Death Investigation Report-M.E. (link in forms section)
5. If a copy of the will has been secured, transfer custody of the will and the keys to the residence to
the case detective. If the detective has not yet been assigned to the case, then submit the property
to the VSO Evidence Section.
L. REPORT
1. For any death investigation that requires investigative follow-up:
a. The incident header will be "Death Undetermined."
b. Status will be "Continued," to be followed up by that district’s detective Unit.
2. Reports shall include such details as:
a. Time and type of call responded to
b. Case number
c. Time arrived
d. Weather conditions
e. Action taken upon arrival
f. Which emergency units were at the scene and what action was taken
g. Where the victim was found. If transported to medical facility, identify the same
h. Detail anything that may have been moved or disturbed at scene and why, i.e... victim or
weapon moved by medical personnel
i. Names and identification information (to include any telephone numbers or email addresses)
of any potential witnesses to the incident
j. When applicable, the name of the person who prescribed the controlled substance, if known
or ascertainable.
M. DEATH-NATURAL
1. In addition to the guidelines given above, the following procedures shall apply when investigating
a death by natural causes.
a. If the attending physician will sign the death certificate, the incident header shall read "Death
Natural"; status shall be "Closed."
b. The patrol deputy will ensure a RIDD (Rapid ID) fingerprint scan has been completed upon
the victim, the results to be documented in the original report.
c. If any investigative follow-up is necessary to file the will at the Clerk's office, the case status
will be “Active” with the district detective doing a supplemental report documenting their
activity.
d. If follow-up is required reference next-of-kin notification, case status will be “Active” with case
being followed up by district detectives.
2. If death was natural and no foul play is suspected but the physician will not sign the death
certificate:
a. Incident header shall read "Death Undetermined" and the status shall be “Active”
b. Inventoried medications will be submitted to the Evidence Section with a status of “evidence”
until conclusion of the investigation.
c. The case file shall be given to District detective Unit for follow-up and status closing.
d. Upon conclusion of the investigation, the assigned investigating deputy will promptly contact
the Evidence Section in writing to authorize disposal of any medications. Note: email
notification will meet this requirement; Evidence personnel will acknowledge receipt of such

notice with a return email confirming receipt of notice to dispose. This correspondence will
become part of the property report.
3. The VSO shall respond to Hospice patient deaths if notified and requested to respond.
4. If a death investigation involves a Hospice patient or other terminal illness care giving organization,
a preliminary report shall be completed the same as for any other natural death.
N. DEATH AT NON-RESIDENTIAL LOCATION
1. If the victim is pronounced dead in a medical institution, make sure that the VSO has jurisdiction
over the incident. If the onset of the incident DID NOT occur in unincorporated Volusia (or one of
the agency’s contract cities) then it is the city's case to follow up.
2. Incidents of VSO jurisdiction:
a. Victim arrives at hospital from an area in unincorporated Volusia (or one of the agencies
contract cities) being coded
b. Victim's death is believed suspicious or foul play is suspected
3. Get information for attending medical personnel. Ask if the attending physician will sign the death
certificate.
4. Examine and photograph the victim. If not present, the supervisor will be advised of the situation.
5. Check for visible trauma/injuries.
6. Look for any jewelry on victim and note the same.
7. If applicable, contact Medical Examiner's Office and advise them of the incident.
8. If necessary to return to the residence advise residents at this time, explaining why.
9. If not needed, return personal property of the victim to next-of-kin. Document with VSO Property
Receipt form.
10. Determine what, if any, prescription medication the victim used and seize them.
11. If no family member or next-of-kin was at the medical facility, attempt notification at the victim's
residence, if local. Forced entry may be used as a last resort and must be cleared by the supervisor
first, unless exigent circumstances exist. Check the following:
a. Welfare of anyone else in residence
b. Names of next-of-kin to notify and possible telephone numbers
c. Pets
d. Inventory and seize medicines
e. Funeral arrangements
f. Cursory examination for will
g. If necessary, lock the residence to protect the victim's property
12. Try to develop information by interviewing any neighbors or fellow employees.
13. If no next-of-kin notification is made, request that Central Communications teletype the law
enforcement agency that has jurisdiction over any locale of next-of-kin so they can assist with
notification.
14. If next-of-kin notification is negative, forward case to District detectives Unit for follow-up. Note all
attempts and information in the report.
15. Follow the procedures outlined in "Securing the Residence", above.
16. If will has been secured, forward it to District detectives Unit for processing.
17. The following incident headers and case status categories shall apply to deaths in non-
residential/institutional locations:
a. If attending physician WILL sign death certificate and Medical Examiner concurs, the incident
header shall indicate "Death -Natural," status "Closed."

b. If the attending physician WILL NOT sign and the Medical Examiner declines jurisdiction the
incident header is "Death Undetermined," status “Active” It is the District detectives Unit
responsibility to conduct follow-up.
c. If an autopsy is required, the incident header is "Death Undetermined," status “Active” Follow-
up is responsibility of District detectives Unit.
d. If the only investigative follow-up necessary is filing of will at Clerk's office, the case status is
still “Active” with the District detectives Unit doing a supplemental report documenting their
activity.
e. If follow-up is required reference next-of-kin notification, the District detectives Unit will
conduct the follow-up. Case status will be “Active”
O. DEATH IN A CONVEYANCE
a death in a conveyance.
2. Death Investigations in a non-residential location where the victim is located in a conveyance
requires that the supervisor respond to the scene along with the deputy.
3. The supervisor will NOT call the district detective sergeant (or if after hours, the on-call detective
sergeant) if foul play is NOT suspected. If foul play or suspicious circumstances are suspected,
then the supervisor can call the district detective sergeant (or if after hours, the on-call detective
sergeant) and brief them about the case.
4. Protect and control the scene by taping off the area around conveyance.
5. If the death is of natural causes and a doctor will sign, the Incident Header will be “Death Natural”
and status “Closed”
6. If the death appears to be of natural causes and the doctor refuses to sign and the Medical
Examiner’s Office declines jurisdiction, the Incident Header will be “Death – Undetermined” and
status “Active” to the District detectives Unit for follow up.
7. If the Medical Examiner’s Office accepts jurisdiction (yet the death is NOT suspicious) the Incident
Header will be “Death Undetermined” and status “Active”. The case will then be followed up by the
District detectives Unit.
P. DEATH AT SANCTIONED MOTOR SPORTS EVENTS
1. In order to minimize the traumatic impact of deaths occurring in public view at sanctioned motor
sport events, it is in the public’s best interest to secure and remove the victim from public view in
as respectful and expeditious a manner as possible while maintaining the safety of emergency
responders.
2. When such a death occurs in a conveyance during such an event, and the body is entrapped
within the conveyance, the conveyance will be secured and removed from public view as quickly
and safely as possible. The deputy will then contact the Medical Examiner’s Office. The ME
investigator will respond and make the necessary arrangements for the victim to be brought from
the site to the Medical Examiner’s Office for subsequent follow-up investigation.
3. Should a death occur as a result of a pedestrian/event worker being struck during an event, the
body will be recovered and removed from public view to the infield or other appropriate safe area
as quickly and safely as possible. The deputy will immediately contact the Medical Examiner’s
Office. The ME investigator will then respond and arrange for removal of the body and follow-up
investigation.
4. Should death occur within the spectator audience as a result of accidental loss of
vehicle/conveyance control, flying debris, etc., the deputy, their, supervisor and the district
detective will respond to the scene for investigation. The supervisor will then call the district
detective sergeant (or if after hours, the on-call detective sergeant) and brief them about the case.
Q. DEATH-SUICIDE
a death by suicide:
a. Supervisor will respond to the scene along with the assigned deputy.

b. Verify that the victim is deceased. If possible, control the number of medical personnel on the
scene.
c. Do not move the victim. If the victim is found hanging, do not cut down. If there is a possibility
that the victim is still living, cut above or below the knot.
d. Examine the victim for obvious injuries or trauma.
e. Conduct preliminary investigation. At this point take care to minimize scene disturbance.
Move only what is necessary for officer safety and investigative need. Supervisor shall be
present.
f. Interview anyone present at the scene who has information, i.e., next-of-kin, medical
personnel.
g. If preliminary investigation indicates the incident is a suicide, the supervisor will contact the
district detective sergeant (or if after hours, the on-call detective sergeant) and brief them
about the case.
2. The incident header will be "Death Undetermined." Status will be “Active” to be followed up by the
District detectives unit.
• Death Investigation Report, VSO Form # 092997.007
• Death Investigation Report-M.E., VSO Form # 010606.001
• Medications Supplement, VSO Form # 050312.001
• Release of Premise/Property Pending Probate-Sworn Affidavit, VSO Form # 071510.001

OFFICE

GO-042-06 01/05/2021 01/05/2021
Title
CONFIDENTIAL INFORMANTS
I. PURPOSE
The purpose of this general order is to provide guidelines for the use of confidential informants.
II. DISCUSSION
Law enforcement agencies regularly use non-law enforcement individuals, termed Confidential Informants
(CI), to make contact with or provide information about criminals or criminal activity to assist in their
investigations. The use of confidential informants in undercover operations improves law enforcement efforts
to reduce crime and remove dangerous criminals from the community.
Due to the inherent risks and dangers associated with undercover operations and because most confidential
informants are not trained law enforcement personnel, the Volusia Sheriff’s Office (VSO) takes special care
to evaluate the abilities of the confidential informant to perform the required tasks of the undercover operation.
As an extension to law enforcement agencies, participation of confidential informants creates operational,
supervisory and administrative situations with a potential for adverse consequences that may be detrimental
and dangerous to both the informant and to others. Past experience has demonstrated that careful, precise
documentation and close supervision at all times of confidential informants diminishes the number and
seriousness of problems encountered and assists in maintaining safety of all persons involved.
In accordance with Rachel’s Law enacted July 1, 2009, the VSO utilizes the following procedural guidelines
to address recruitment, selection and utilization of confidential informants.
III. POLICY
It shall be the policy of the VSO to cultivate the use of individuals wishing to cooperate with law enforcement
and to aid with the investigative process through use of a structured, well documented and supervised
Confidential Informant protocol.
It shall also be the policy of the VSO that the first priority of such operations is the safety of the persons
involved, including the confidential informant, VSO personnel, target offender(s) and the public. Operational
decisions and actions regarding the use of Confidential Informants will require utmost care and judgment in
order to minimize the risk of harm to all persons involved.
In order to ensure the proper security for, documentation, and supervision of confidential informants,
hereafter termed CI's, the following procedures shall be followed by all personnel.
IV. DEFINITIONS
Administrative Probation – A form of non-contact supervision, non-reporting status. Periodic record checks
are completed to ensure the offender has not violated the law.

Confidential Informant (CI) – Any person who, by reason of their familiarity or close association with
suspected or actual criminals, or:
Who can make a controlled buy or controlled sale of contraband, controlled substances, or other items
material to a criminal investigation;
Who can or does supply regular or constant information about suspected or actual criminal activities to a law
enforcement agency;
Who can otherwise provide information important to ongoing criminal intelligence gathering or criminal
investigative efforts;
And who may be, through such efforts, seeking to improve their status in the criminal justice system.
NOTE: A person’s improved status in the criminal justice system may include, but is not limited to, avoiding
an arrest, a reduction or modification of a sentence imposed or to be recommended to be imposed upon
them, or a reduction or modification of charges pending or anticipated to be placed against them and whose
association or cooperation with law enforcement must remain unknown to those about whom the information
is provided or with whom one or more transactions occur.
Controlled Buy – The purchase (or attempted purchase) of contraband, controlled substances, or other
items material to a criminal investigation from a target offender which is initiated, managed, overseen, or
participated in by law enforcement personnel with the knowledge of the confidential informant.
Controlled Sale – The sale (or attempted sale) of contraband, controlled substances, or other items material
to a criminal investigation from a target offender which is initiated, managed, overseen, or participated in by
law enforcement personnel with the knowledge of the confidential informant.
Target Offender – The person whom law enforcement personnel suspects will be implicated by the activities
of a confidential informant.
V. PROCEDURE
A. GENERAL
1. Except in emergency situations, personnel shall not use a confidential informant in any capacity
until such time as they have been properly documented, reviewed and approved for use by the
Law Enforcement Operations Division (LEOD) Chief or designee.
2. Factors to be considered in recruiting and assessing the suitability of a CI prior to the informant’s
utilization shall include, but not be limited to:
a. The informant’s age and maturity;
b. The risk the informant poses to adversely affect a present or potential investigation or
prosecution;
c. The effect upon agency efforts that the informant’s cooperation becoming known in the
community may have;
d. Whether the person is a substance abuser, has a history of substance abuse, or is known by
the lead detective or deputy to be involved in a court-supervised drug treatment program or
drug-related pretrial intervention program;
e. The risk of physical harm that may occur to the person, their immediate family, or close
associates as a result of providing information or assistance, or upon the person’s assistance
becoming known in the community;
f. Whether the person has shown any indication of emotional instability, unreliability, or of
furnishing false information;
g. The person’s criminal history or prior criminal record;
h. Whether the nature of the matter being investigated is such that the use of the informant is
important to, or vital to, the success of the investigation.
3. Any person who is requested to act as a confidential informant shall, upon request, be afforded
the opportunity to consult personal legal counsel prior to agreeing to serve as a CI; such counsel
will be secured at cost to the individual, not the VSO.

4. Personnel utilizing confidential informants facing criminal charges will clearly indicate to the CI that
VSO cannot make promises or inducements such as a grant of immunity, dropped or reduced
charges, or reduced sentences or being placed on probation, and that the value (if any) of the
confidential informant’s assistance and any effect that assistance may have on pending criminal
matters can only be determined by the appropriate legal authority.
5. All personnel involved in the utilization of confidential informants shall first receive documented
training to include the VSO written general orders and a PowerPoint presentation on Rachel’s
Law.
6. Confidential informants will be advised of conditions, restrictions and procedures associated with
their participation in the investigative or intelligence-gathering activities and shall be required to
read and sign a CI Code of Conduct prior to utilization.
7. Deputies utilizing a member of the opposite sex as a CI shall exercise extreme caution in order to
prevent any allegations of misconduct.
8. As a precautionary measure two Deputies should be present at meetings with informants.
9. When Detectives meet with an informant of the opposite gender, at least two Detectives shall
attend the meeting.
10. Contacts with confidential informants will be for official purposes. No relationship will be developed
which may be construed by continuing circumstances as "social" in nature.
11. Meetings with confidential informants in or around VSO facilities will be strictly controlled;
Detectives will not meet a CI at the Detective’s residence nor at any other VSO member’s
residence unless first cleared by the Law Enforcement Operations Division Chief or designee.
12. Confidential informants will not be a party to any information concerning investigations conducted
by VSO or any other Department and will be a party to only that information/investigation which
directly concerns them.
13. CI's shall not be allowed to meet or view any undercover officers or other CI's with whom they will
not be directly involved.
14. No contact will be made with a terminated CI without the expressed documented permission of a
supervisor.
15. CI's will not be made a part of the planning of operations or investigations, except for those areas
in which they are directly involved.
16. Detectives shall periodically and without prior warning conduct a check on their informants to
ensure compliance with the code of conduct provisions. Failure of the CI to submit will result in the
termination of their status as a CI
17. Detectives shall at all times strive to control the actions of CI's.
18. When interviewing prospective informants, attempts shall be made to identify their motivation and
mental stability.
19. Deputies/Detectives will regard these factors when dealing with CIs.
B. DOCUMENTATION
1. All individuals meeting the definition or being used in the capacity of a confidential informant by
Detectives or paid/active informants for other divisions shall be documented as follows:
2. A complete background check to include criminal history, driver license history and status, current
status in the criminal justice system and any previous documentation with any other agency with
which they have been involved as a CI
3. A master data file form will be filled out, dated and signed by the Deputy employing the CI
4. A current photo will also be attached to the form.
5. Inquiries received from other agencies about the CI can also be logged on the back of this form.
6. A confidential informant consent form will be filled out, dated and signed by the informant and at
least one witness.

7. A confidential informant code of conduct form will be filled out, dated and signed by the informant
and at least one witness.
8. The informant's fingerprints will be taken or a recent copy may be obtained from Tech Services for
identification purposes.
9. A statement of understanding form will be signed by the informant and at least one witness.
10. The informant's activity shall be logged into a data base maintained by the Special Investigations
Section Commander.
a. The database will have the date, case number and a brief synopsis of the involvement.
11. If an informant receives any funds, for whatever reason, they will sign a "Receipt/Investigative
Funds Report". Copies will be maintained in accordance with general order GO-043-03
Confidential Funds.
12. If for some reason the informant is unable to sign the receipt for the funds at the time that they
receive them, they shall do so as soon as possible. If this cannot be done, the Detective paying
the funds should write a brief explanation of why in the synopsis section of the form. An attempt
should be made by the Detective to have a witness present during the transaction and to have the
witness sign the form also.
C. INFORMANT PAYMENTS
1. Generally, Detectives will not hire or pay informants for intelligence information or their
participation in investigations. However, there may arise occasions where informant information
or participation in a case may warrant a payment of a fee.
2. Informant fees will be in the form of expenses incurred by an informant during the course of an
investigation and shall be paid on a case by case basis. The amount and frequency of expense
money paid will have prior approval from and be determined by a Division Supervisor.
3. There will be no oral agreements for expense money and all such payments will be documented
on a receipt form signed by the informant.
4. Expense money does not include reward monies or percentages of seizures or forfeitures of
money or property. Examples of expense money are: meals, gas money, phone tolls, vehicle rental
or phones.
D. INFORMANT FILES
1. Informant files will be considered highly confidential and to ensure their confidentiality and provide
for their security, the following guidelines will be adopted:
2. Confidential files will at all times be kept in a locked file cabinet and stored in a secured area.
3. Access to the files will be limited to the Law Enforcement Operations Division Chief or designee.
4. Requests for confidential informant information will be directed to the Law Enforcement Operations
Division Chief or designee. The information shall be logged in the informants file on the master
data file form to include the person’s name that accesses such records and the date of access.
5. Once the Law Enforcement Operations Division Chief or designee has reviewed the
documentation and approved the use of a CI, they will issue a CI number that will be unique to
that particular CI This number will be a sequential number that is prefixed by the current year.
a. Example: 04-001 would indicate the first informant signed up in the year 2004. 04-002 would
indicate the second informant signed up in the year 2004.
b. This number will be taken from a digital Master CI Log Book that will contain the following:
• CI sequential number
• Date assigned
• Requesting Deputy's name and identification number
• Assigning supervisor’s identification number
6. In addition to the original CI file/packet containing all original signed acknowledgements and
required documentation, a digital log will be filled out and indexed by CI number. The digital log
and digital Master Log Book will be kept in the locked file cabinet with the CI files.

a. The digital log will contain the following information:
• The CI number
• The CI's full name (Last, First Middle Suffix)
• CI’s Race/Sex
• CI’s Date of Birth (mm/dd/yyyy)
• Comments (aka, termination information, special conditions, etc.)
• Unit signing up the CI
• Detective signing up the CI
b. The sergeant for each unit signing up a CI will keep a digital log by year of their respective
CI’s which will be kept in a locked file cabinet and will contain the following information:
• The CI’s number
• The date the CI was signed up
• The detective signing up the CI
• The CI's full name
• The CI’s race/sex
• The CI’s address
• The CI’s date of birth
• The CI’s contact numbers
• Whether the CI is working off charges
• What the CI’s general history is
• If we have a copy of the CI’s prints
• If we have a copy of the CI’s photo
• What type of activity the CI is doing
• Notes on the CI (aka, termination information, special conditions, etc.)
7. An informant's file will contain all the required forms as described in this general order.
8. STORAGE AND SECURITY OF ELECTRONIC DATA
a. Digital files/data will be maintained via an independent drive apart from the network (e.g. disk;
thumb drive). The media source will be kept secured in the locked file drawer/cabinet. No
unauthorized access is allowed.
b. Each task force supervisor will be responsible for updating and securing their respective
digital log. A digital Master Log book will be maintained by the Law Enforcement Operations
Division Chief’s designee in charge of narcotics investigations.
E. SPECIAL CONSIDERATIONS
1. The use of confidential informants is an issue which must be approached with caution, and the
use of certain types of individuals requires even stricter supervision guidelines. Some situations
which will require special considerations are:
2. JUVENILES
a. No person under the age of 18 will be recruited as a CI without the knowledge and written
consent of the juvenile's parent or legal guardian and the knowledge and approval of the Law
Enforcement Operations Division Chief, or designee.
b. The use of a juvenile as a CI is discouraged except under the most extreme circumstances
where other investigative means are unavailable.
3. PROBATION AND PAROLE
a. An individual on probation, parole, community release or any other supervised or
unsupervised program shall not be used as a CI without the full knowledge and consent of
the person or agency maintaining jurisdiction over the individual.
b. This does not preclude the use of/nor pertain to juveniles or individuals on probation or parole
if they are an unwitting participant in an ongoing investigation.

c. In order to utilize an informant who is currently on probation, the Detective is required to seek
approval from their immediate supervisor, Assistant State Attorney, and Judge who has
jurisdiction over the probationer. The approval process will also require the detective to notify
and seek input with the individual’s Probation Officer.
(1) All communications with Assistant State Attorney, Probation Officer and Judge will be
by telephone or in person in order to maintain confidentiality of the process.
4. PROCEDURE FOR USING CRIMINAL INFORMANTS ON PROBATION
a. The Detective will complete all related confidential informant documents as stated in V.B.1.
through V.B.9. and review with supervisor for approval. (Do not assign CI Number)
b. Meet with Assistant State Attorney to discuss use of the informant. If the Assistant State
Attorney agrees with use of informant, the Assistant State Attorney and Detective will contact
the assigned Probation Officer and notify them of intent to utilize the probationer as criminal
informant for a specific date range including an end date. The Detective and Assistant State
Attorney will evaluate the Probation Officer’s input with said use of the informant and
determine risk versus benefit with the informant’s participation in the case.
c. Detective and Assistant State Attorney will meet with the Supervising State Attorney for final
review/approval.
d. If approved, an order changing the probation status to administrative probation will be
prepared for the Judges review and an in-camera hearing will be scheduled between
detective and Judge. The order will expire on the date stated and probation status will revert
back to original conditions.
e. The amended probation order will be sealed by the court and all court records, probation
records or State Attorney records will not be discoverable unless legally compelled.
f. No additional fees to probationer for status change.
g. Notice of hearing will not be sent to probationer’s previous legal counsel.
h. Review with Judge should be in chambers however, a Judge may schedule the hearing on
court docket. (Consult with the Assistant State Attorney if this occurs).
F. ACTIVE PARTICIPANT CONFIDENTIAL INFORMANTS
1. The following controls shall apply when using a CI as an active participant during an investigation,
be it to make introductions or to actually purchase drugs, contraband or other unlawful objects:
2. If the informant is to be wearing any type of recording or transmitting device, then they must sign
a "Permission to Intercept Oral Communications" form. This authorization will cover a 24-hour
period, after which the form will be initialed and dated by the CI for every instance thereafter.
3. If the informant is to purchase evidence, they will be subject to a thorough search of their person
prior to and immediately after the transaction.
4. If a vehicle is to be used by the CI, then a thorough search of the vehicle to be used will be
conducted prior to and as soon as practical after the transaction.
5. Once the search of the CI and the vehicle has been conducted, a continued surveillance to, during,
and from the transaction shall be conducted.
6. A thorough debriefing of a CI involved in any transaction should be conducted. The debriefing
should be in the form of a written statement.
G. NOTIFICATION TO INFORMANT OF DISCLOSURE
1. The informant is to be notified as soon as possible when it has been determined their identity has
been disclosed or the State Attorney’s Office plans disclosure.
a. Notification and attempts shall be documented on the Notification to Informant of Disclosure
form and shall include:
• Date and time of notification or attempted notification
• Whether the informant was or was not notified
• The Detective/Deputy making or attempting notification
• Method of the notification or attempted notification

H. DEACTIVATION/TERMINATION OF CONFIDENTIAL INFORMANTS
1. The decision to terminate a CI will be made by the Law Enforcement Operations Division Chief, or
designee, based on supervisory input and review of code of conduct violations.
a. A confidential informant will be terminated for the following reasons:
(1) Repeated failures to keep appointments, court dates, return telephone calls, or follow
through on legitimate requirements
(2) Violations of the informant’s code of conduct
(3) Misrepresenting facts
(4) Repeated failure to follow the case agent’s instructions
(5) Any incident, circumstances, or information which would cause a loss of informant
credibility
2. The detective controlling the CI will verbally communicate the termination to the CI.
a. Once terminated, a memorandum shall be placed in the informant’s file detailing the reasons
for termination.
I. FILE MAINTENANCE
1. The Law Enforcement Operations Division Chief or designee shall continually monitor the CI files
to ensure security, they are up to date and in compliance with policies and procedures. Once an
individual has been documented as a CI the file will be maintained regardless of the informant’s
status.
2. Retention of confidential informant files will be in accordance with the guidelines set forth in Florida
General Records Schedules, GS-2, item #199. Destruction will be by burn and witnessed by at
least one additional detective.
J. ADMINISTRATIVE REVIEW
1. The Law Enforcement Operations Division Commander or designee should conduct periodic
documented reviews of the confidential informant practices to ensure conformity with VSO policy,
procedures and legal requirements.
2. Nothing contained herein shall be considered to create a substantive or contractual right, or
entitlement for any person.
• Master Data File, VSO Form # 100298.012

OFFICE

GO-042-07 01/05/2021 None
Title
SEXUAL PREDATORS/OFFENDERS
I. PURPOSE
The purpose of this general order is to establish procedures to manage, control, and ensure the compliance
of residential restrictions of Sexual Predators and Sexual Offenders residing within Volusia County and to
enforce all applicable state laws.
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) has an obligation to identify Sexual Predators and Sexual Offenders and
ensure that a coordinated responsive effort towards successful prevention and prosecution is realized.
Address Verification: According to Fla. Stat. § 943.0435(6) and Fla. Stat. § 775.21(8), the Sheriff and local
law enforcement agencies are responsible for verifying the addresses of Sexual Offenders and Sexual
Predators who are not under supervision of the Department of Corrections but may verify the addresses of
Sexual Predators and Sexual Offenders who are under the care, custody, control, or supervision of the
Department of Corrections.
Sexual Predators and Sexual Offenders are required to report IN PERSON, within 48 hours, to the sheriff’s
office in the county in which the offender establishes or maintains a permanent, temporary, or transient
residence; or being released from the custody, control, or supervision of the Department of Corrections or
from the custody of a private correctional facility; or in the county where they were convicted within 48 hours
after being convicted for a qualifying offense for registration if the offender is not in the custody or control of,
or under the supervision of, the Department of Corrections, or is not in the custody of a private correctional
facility. Additionally within 48 hours upon changing a permanent, temporary, or transient residence after the
initial registration, the sexual predator/offender shall report in person at a driver license office of the
Department of Highway Safety and Motor Vehicles, and obtain a driver license or identification card that
complies with the requirements of Fla. Stat. § 943.0435, Fla. Stat. § 775.21, Fla. Stat. § 322.141(3) or updated
under Fla. Stat. § 944.607.
If the offender cannot be located or verified as living at the address shown on the driver’s license then an
arrest warrant must be obtained. Probable cause must be documented in the affidavit indicating the Sexual
Predator or Sexual Offender knew of their responsibilities. A sworn affidavit accompanied with a VSO
Address Verification Form (Page 2 of the Career Criminal Worksheet) is required to show the Sexual Predator
or Sexual Offender was in violation of Fla. Stat. § 943.0435 or Fla. Stat. § 775.21.
Florida Sexual Predators Act: Fla. Stat. § 775.21 requires the Florida Department of Law Enforcement
(F.D.L.E.) to register and maintain a computer database of all persons who commit certain sex offense
violations after October 1, 1993, who fit the statutory definition of a Sexual Predator. This Act further requires
local law enforcement to verify the address of the Sexual Predator and notify the community of the Sexual
Predator’s presence.
Jessica Lunsford Act: In 2005, House Bill 1877 (The Jessica Lunsford Act) amended the Florida Sexual
Predators Act and Fla. Stat. § 943.0435. This Act requires Sexual Predators and Sexual Offenders to register
with the Sheriff’s Office of their county of residence within 48 hours of moving to the county from out of state,

or within 48 hours of being released from prison or supervision. It further requires that each Sexual Predator
and Sexual Offender reregister quarterly or bi-annually (as determined by FDLE) with the Sheriff’s Office.
Adam Walsh Act: In 2006, HR4472 (The Adam Walsh Act) was enacted to protect the public, in particular
children, from violent sex offenders via a more comprehensive, nationalized system for registration of sex
offenders. The act states that the Attorney General will issue guidelines and regulations in interpretation and
implementation of the legislation. The act calls for state conformity to various aspects of sex offender
registration, including information that must be collected, duration of registration requirement for
classifications of offenders, verification of registry information, access to and sharing of information, and
penalties for failure to register as required.
Sexual Predator: Fla. Stat. § 775.21 defines a Sexual Predator as a person who has been convicted of a
capital, life, or first degree felony violation, or any attempt thereof, of Fla. Stat. § 787.01 or Fla. Stat. § 787.02,
where the victim is a minor, or Fla. Stat. § 794.011, Fla. Stat. § 800.04, or Fla. Stat. § 847.0145, or a violation
of any felony violation, or any attempt thereof, of Fla. Stat. § 393.135(2); Fla. Stat. § 394.4593(2); Fla. Stat.
§ 787.01, Fla. Stat. § 787.02, or Fla. Stat. § 787.025(2)(c), where the victim is a minor; Fla. Stat. §
787.06(3)(b), (d), (f), or (g); former Fla. Stat. § 787.06(3)(h); Fla. Stat. § 794.011, excluding Fla. Stat. §
794.011(10); Fla. Stat. § 794.05; former Fla. Stat. § 796.03; former Fla. Stat. § 796.035; Fla. Stat. § 800.04;
Fla. Stat. § 810.145(8)(b); Fla. Stat. § 825.1025; Fla. Stat. § 827.071; Fla. Stat. § 847.0135, excluding Fla.
Stat. § 847.0135(6); Fla. Stat. § 847.0145; Fla. Stat. § 895.03, if the court makes a written finding that the
racketeering activity was involved in at least one sexual offense listed above or at least one offense listed
above which had a sexual intent or motive; Fla. Stat. § 916.1075(2); or Fla. Stat. § 985.701(1); or a violation
of a similar law of another jurisdiction, and the offender has previously been convicted of or found to have
committed, or has pled nolo contendere or guilty to, regardless of adjudication, any violation of Fla. Stat. §
393.135(2); Fla. Stat. § 394.4593(2); Fla. Stat. § 787.01, Fla. Stat. § 787.02, or Fla. Stat. § 787.025(2)(c),
where the victim is a minor; Fla. Stat. § 787.06(3)(b), (d), (f), or (g); former Fla. Stat. § 787.06(3)(h); Fla. Stat.
§ 794.011, excluding Fla. Stat. § 794.011(10); Fla. Stat. § 794.05; former Fla. Stat. § 796.03; former Fla.
Stat. § 796.035; Fla. Stat. § 800.04; Fla. Stat. § 825.1025; Fla. Stat. § 827.071; Fla. Stat. § 847.0133; Fla.
Stat. § 847.0135, excluding Fla. Stat. § 847.0135(6); Fla. Stat. § 847.0145; Fla. Stat. § 895.03, if the court
has made a written finding that the racketeering activity was involved in at least one sexual offense listed
above or at least one offense listed above which had sexual intent or motive; Fla. Stat. § 916.1075(2); or Fla.
Stat. § 985.701(1); or a violation of a similar law of another jurisdiction or the offender has not received a
pardon for any felony or similar law of another jurisdiction.
Sexual Offender: Fla. Stat. § 943.0435 defines a Sexual Offender as a person who has been convicted of
committing, or attempting, soliciting, or conspiring to commit, any of the criminal offenses proscribed in the
following statutes in this state or similar offenses in another jurisdiction: Fla. Stat. § 393.135(2); Fla. Stat. §
394.4593(2); Fla. Stat. § 787.01, Fla. Stat. § 787.02, or Fla. Stat. § 787.025(2)(c), where the victim is a minor;
Fla. Stat. § 787.06(3)(b), (d), (f), or (g); former Fla. Stat. § 787.06(3)(h); Fla. Stat. § 794.011, excluding Fla.
Stat. § 794.011(10); Fla. Stat. § 794.05; former Fla. Stat. § 796.03; former Fla. Stat. § 796.035; Fla. Stat. §
800.04; Fla. Stat. § 810.145(8); Fla. Stat. § 825.1025; Fla. Stat. § 827.071; Fla. Stat. § 847.0133; Fla. Stat.
§ 847.0135, excluding Fla. Stat. § 847.0135(6); Fla. Stat. § 847.0137; Fla. Stat. § 847.0138; Fla. Stat. §
847.0145; Fla. Stat. § 895.03, if the court makes a written finding that the racketeering activity involved at
least one sexual offense listed above or at least one offense listed above which has sexual intent or motive;
or any similar offense committed in this state which has been redesignated from a former statute number to
one of those listed above; or has been released on or after October 1, 1997, from the sanction imposed for
any conviction of an offense described above, or by a sanction imposed in this state or in any other jurisdiction
which includes, but is not limited to, a fine, probation, community control, parole, conditional release, control
release, or incarceration in a state prison, federal prison, private correctional facility, or local detention facility.
A “Conviction” means: the person has been determined guilty as a result of a plea or a trial, regardless of
whether adjudication is withheld.
III. POLICY
It is the policy of the VSO to aggressively track and maintain close contact with Sexual Predators and Sexual
Offenders released from the Florida State Prison system, or any other sanction from another jurisdiction,
including federal, to the Volusia County area. The VSO will work closely with other local law enforcement
agencies toward this goal.
IV. PROCEDURE
A. CAREER CRIMINAL UNIT RESPONSIBILITIES

1. The Career Criminal Unit is the Sheriff’s designee for coordination of all Sexual Predator and
Sexual Offender compliance and enforcement operations. The Unit shall be the primary point-of-
contact for all Sexual Predator and Sexual Offender matters and the liaison to the FDLE Florida
Offender Registration and Tracking Services (FORTS).
2. The Career Criminal Unit shall handle the registration process involving Sexual Predators and
Sexual Offenders, as well as notification to Districts or police departments of statutorily required
address verifications and community notifications.
3. The Career Criminal Unit shall have the authority to delegate field investigations involving matters
of Sexual Predator and Sexual Offender non-compliance, address verifications, and similar
matters, to the District Commander or their designee. By mutual agreement between the Sheriff
and local Police Chiefs, the Career Criminal Unit shall have the authority to delegate similar field
investigations to police chiefs or their designee as indicated in the Memorandum of Understanding
with all Police Chiefs within Volusia County.
B. DISTRICT AND POLICE DEPARTMENT RESPONSIBILITIES
1. Community Notifications: District Commanders and Police Chiefs are responsible for effecting
community notifications of the presence of Sexual Predators in their jurisdiction in the manner
described by statute. Additional requirements are described below.
2. One-Thousand Foot Rule: This rule applies to Sexual Predators and Sexual Offenders who have
been convicted of a violation of Fla. Stat. § 794.011, Fla. Stat. § 800.04, Fla. Stat. § 827.071, Fla.
Stat. § 847.0135(5), or Fla. Stat. § 847.0145, regardless of whether adjudication has been
withheld, in which the victim of the offense was less than 16 years of age, may not reside within
1,000 feet of any school, child care facility, park, or playground. However, a person does not violate
this subsection and may not be forced to relocate if they are living in a residence that meets the
requirements of this subsection and a school, child care facility, park, or playground is
subsequently established within 1,000 feet of their residence. This law applies to any person
convicted of an offense in another jurisdiction that is similar to a violation of Fla. Stat. § 794.011,
Fla. Stat. § 800.04, Fla. Stat. § 827.071, Fla. Stat. § 847.0135(5), or Fla. Stat. § 847.0145 if such
offense occurred on or after May 26, 2010 for out-of-state conviction and October 1, 2004 for in-
state convictions, excluding persons who have been removed from the requirement to register as
a sexual offender or sexual predator pursuant to Fla. Stat. § 943.04354.
3. The Department of Corrections-Probation and Parole Office, in conjunction with the Career
Criminal Unit are responsible for determining the location of acceptable residences for Sexual
Predators and Sexual Offenders who are under supervision. This also includes those Sexual
Predators and Sexual Offenders who are under Federal Supervision. Cities under contract with
the Sheriff’ Office for law enforcement services may further extend the boundary by local
ordinance.
4. District commanders are responsible for effecting monthly Address Verifications on Sexual
Predators residing temporarily or permanently in their district, excluding those within municipalities
having their own police department. No further notification from the Career Criminal Unit is required
unless the offender changes their address or commits a new law violation
5. District commanders are responsible for effecting Address Verifications quarterly on Sexual
Offenders residing temporarily or permanently in their district, excluding those within municipalities
having their own police department.
C. INVESTIGATING DEPUTY RESPONSIBILITIES
1. The investigating deputy shall document Address Verification checks in the OffenderWatch®
program after each visit to the Sexual Predator’s or Sexual Offender’s address.
Career Criminal Worksheet is required only when the Sexual Predator or Sexual Offender cannot
be physically located at the residence by the deputy. The originals of this form shall be sent to the
Career Criminal Unit.
3. Address Verification by the District should meet the following minimum standards. These
standards satisfy the State Attorney’s Office requirements for prosecution of Sexual Predators and
Sexual Offenders. After completing any of the following actions, the information will be entered
into OffenderWatch®:

a. A warrant check will be completed on the Sexual Predator or Sexual Offender prior to or
during contact. If an arrest warrant is served, then further address verification requirements
are not necessary unless the Sexual Predator or Sexual Offender returns to the same address
upon release from incarceration.
b. All address verifications will be completed by the deputy or detective in person only;
telephonic or electronic (e-mail, text) verifications are not permitted.
c. If the Sexual Predator or Sexual Offender is located at the residence as indicated on their
Florida driver’s license or identification card, there is no violation.
d. The deputy or detective must also verify that the Sexual Predator’s or Sexual Offender’s
Florida Driver’s License have the identifiers “Sexual Predator” or “943.0435, F.S.” on the
face of the driver’s license or ID Card. If the Florida driver’s license or identification card does
not contain these indicators, the Sexual Predator or Sexual Offender should be arrested for
the violation, a third degree felony.
e. If there is any attempt made by the Sexual Predator or Sexual Offender to cover, conceal or
disguise the “Sexual Predator” or “943.0435, F.S.” identifiers on the Florida driver’s license
or identification card the Sexual Predator or Sexual Offender should be arrested for the
violation under Fla. Stat. § 322.141 (3), a third degree felony.
f. If the Sexual Predator or Sexual Offender is NOT living at the residence shown on their
Florida driver’s license or identification card, and the subject has lived at a new unreported
residence for at least 48 hours (excluding weekends and holidays), the Sexual Predator or
Sexual Offender should be arrested for failing to update their Florida driver’s license or
identification card as a Sexual Offender, Fla. Stat. § 943.0435 (3rd degree felony), or failing
to update their Florida driver’s license or identification card as a Sexual Predator, Fla. Stat. §
775.21 (3rd degree felony). Send the original Career Criminal Worksheet and copy of
charging affidavit to the Career Criminal Unit.
g. If the subject is NOT residing at the residence any longer, have the current resident, relative,
neighbor, or landlord complete an Address Verification Statement (Page 2 of the Career
Criminal Worksheet). If there is no one at the residence, make a follow-up attempt to contact
someone there after 48 hours. Canvass the neighborhood to find a witness that can complete
an Address Verification Statement. Return the Career Criminal Worksheet to the Career
Criminal Unit.
h. If, after a first attempt, the deputy cannot confirm the subject lives at the residence, they
should return after 48 hours from initial contact and make one final attempt to contact the
subject. The deputy shall document the dates and times of their efforts and observations in
OffenderWatch®.
i. All successful and unsuccessful attempts should be documents in CAD. If after three attempts
to verify a Sexual Predator or Sexual Offender address the deputy or detective is unable to
have a witness complete an Address Verification Form (Page 2 of the Career Criminal
Worksheet), the deputy or detective should complete a Police Information report indicting all
attempts to contact the Sexual Predator or Sexual Offender were unsuccessful. The report
must be forwarded to the Career Criminal Unit for further follow-up investigation.
4. The following information resources shall be used in support of Address Verification:
a. The FDLE Sexual Predator/Offender Database through the CJNet. This is a law enforcement
only website that provides the most up-to-date information on Florida Sexual Predators and
Sexual Offenders to include the latest official address as reported to DHSMV.
b. The VSO OffenderWatch® Database provides the most recent law enforcement activity
regarding Sexual Predators and Sexual Offenders in Volusia County.
c. DAVID provides the most recent driver’s license or identification card image, address, and
motor vehicle registrations for Sexual Predators and Sexual Offenders in Florida.
d. NCIC/FCIC – A criminal warrants check is completed
e. The Volusia County Criminal Justice Information System (CJIS) will determine the custody
status of a subject. Screen F will identify the cell and days in custody if the subject is still in
custody.
f. A Florida prison inmate check through CJNet provides information on inmate status.

g. A federal inmate locater at http://bop.gov/ checks if a subject is in federal custody (post
adjudication).
h. A nationwide Internet search (various sites available).
i. The Career Criminal Unit FDLE sexual offender and predator registration form, notice of
responsibility forms, and other documents.
j. A new criminal history report that may show a new arrest in another jurisdiction.
D. SEXUAL PREDATORS
1. A Sexual Predator must register with the VSO within 48 hours after establishing or maintaining a
permanent, temporary, or transient residence within Volusia County.
2. Registration through the VSO shall be conducted in the following manner:
a. The Volusia County’s Sheriff’s Office registration is conducted between the hours of 0900-
1100 and 1300-1500 hours, Mon - Fri at the Operations Center, excluding holidays.
b. The Career Criminal Unit is responsible for the completion of all Sexual Predator registrations.
c. The Latent Print Unit will complete photographs and ten-print cards and palm prints for the
new Sexual Predators and as needed.
3. The Sexual Predator must notify DHSMV of any change in permanent or temporary residence
within 48 hours after arrival at the new residence. The Sexual Predator will report to the
Department of Motor Vehicles (DHMSV) and update their Florida driver’s license or identification
card. Per Fla. Stat. § 322.141(a), the Florida driver’s license or identification card must display the
wording “Sexual Predator”.
4. The Career Criminal Unit must notify the Chief of Police or their designee of the residence where
the Sexual Predator is residing within 48 hours of the initial registration or address change. The
Career Criminal Unit shall make this notification via email. If the Sexual Predator is temporarily or
permanently residing in an unincorporated area of the county or within a city contracting law
enforcement services with the VSO, the appropriate District shall be notified by the Career Criminal
Unit via email.
5. State law requires law enforcement agencies to inform members of the community and the public
of a sexual predator’s presence. Upon notification of the presence of a sexual predator, the sheriff
of the county or the chief of police of the municipality where the sexual predator establishes or
maintains a permanent or temporary residence shall notify members of the community and the
public of the presence of the sexual predator in a manner deemed appropriate by the sheriff or the
chief of police. Within 48 hours after receiving notification of the presence of a sexual predator,
the sheriff of the county or the chief of police of the municipality where the sexual predator
temporarily or permanently resides shall notify each licensed child care facility, elementary school,
middle school, and high school within a 1-mile radius of the temporary or permanent residence of
the sexual predator of the presence of the sexual predator. Information provided to members of
the community and the public regarding a sexual predator must include the name of the sexual
predator, a description of the sexual predator, including a photograph, the sexual predator’s
current permanent, temporary, and transient addresses, and descriptions of registered locations
that have no specific street address, including the name of the county or municipality if known, the
circumstances of the sexual predator’s offense or offenses, and whether the victim of the sexual
predator’s offense or offenses was, at the time of the offense, a minor or an adult. The Sheriff is
not authorized to release of the name of any victim of the sexual predator. The sheriff or the police
chief may coordinate the community and public notification efforts with the department. Statewide
notification to the public is authorized, as deemed appropriate by local law enforcement personnel.
The department shall notify the public of all designated sexual predators through the Internet. The
Internet notice shall include the information as stated above
6. The Sheriff delegates this responsibility to the District Commander or Police Chief of the area
concerned.
7. Within 48 hours after receiving notification of the residence of a Sexual Predator in an
unincorporated area or within a city contracting law enforcement services with the VSO, the District
Commander where the Sexual Predator establishes or maintains a permanent or temporary
residence shall additionally notify each private school and place or worship (church, synagogue,

mosque, temple, etc.) within a 1-mile radius of the temporary or permanent residence of the Sexual
Predator of the presence of the Sexual Predator.
8. Upon notification of the presence of a Sexual Predator, the District Commander or the Chief of
Police of the municipality where the Sexual Predator establishes or maintains a permanent or
temporary residence shall notify the community and the public of the presence of the Sexual
Predator in a manner deemed appropriate by the Sheriff or the Chief of Police. Florida Statute
mandates community and public notification.
9. The VSO will copy the FDLE Internet flyer to make notification to the community where the Sexual
Predator will reside. In cases of a deficient FDLE flyer, a VSO produced flyer may be used.
Deputies should make door-to-door contact with the citizens of the community. If no one is at home
a copy of the flyer will be posted to the door. Citizens Observer Patrol volunteers may be used to
assist with these notifications. The current minimum of neighborhood notification is to notify all
residents in line-of-sight and within a 1-block radius of the Sexual Predator.
10. All notifications described in this section shall be logged on the Sexual Predator Notification Log.
This form documents the date and time of notification, person notified, address of the notification,
the identity of the Sexual Predator, and the name of the official making the notification. The original
of this form shall be forwarded to the Career Criminal Unit upon completion. Once this form is
received by the Career Criminal Unit, they will use the “CODE RED” system to make a telephonic
notification to the community within a one-mile radius to the inform the community. This service is
provided at no cost to VSO.
E. SEXUAL OFFENDERS
1. A Sexual Offender must register as follows:
a. A Sexual Offender must register with the VSO within 48 hours after establishing or
maintaining a permanent or temporary, or transient residence within Volusia County.
b. A Sexual Offender must report in person at a driver’s license office of the Department of
Highway Safety and Motor Vehicles (DHSMV) within 48 hours after any change in the
offender’s permanent or temporary, or transient residence. The Sexual Offender if otherwise
qualified, will secure a Florida driver’s license, renew a Florida driver’s license, or secure an
identification card. The Florida driver’s license or identification card must display “943.0435,
F.S.”
2. When registering through the VSO, the following procedures shall be used:
a. The VSO registration is conducted between the hours of 0900-1100 hours and 1300-1500
hours, Mon - Fri at the Operations Center, excluding holidays.
b. The Career Criminal Unit is responsible for the completion of all Sexual Offender registrations.
The Latent Print Unit will complete photographs and ten-print cards and palm prints for the
new Sexual Offenders and as needed.
3. Florida Statute does not mandate community or public notification of the presence of a Sexual
Offender. The VSO may release to the public any criminal history information and other information
regarding a Sexual Offender. At each District office, this agency will assist the public in viewing
the FDLE Sexual Predator/Offender Database website.
F. REGISTRATION: (JESSICA LUNSFORD ACT)
1. Effective December 1, 2005, all Sexual Offenders (unless otherwise notified by FDLE) are required
to report to the Sheriff of their county of residence semi-annually. This applies to those supervised
and unsupervised by the Department of Corrections (Probation & Parole). The required reporting
times are the birth month and the 6th month following the birth month. Effective July 1, 2007 all
Sexual Predators and certain Sexual Offenders (who have been notified by FDLE) are required to
report to the Sheriff of their county of residence quarterly. This applies to those supervised and
unsupervised by the Department of Corrections (Probation & Parole). The required reporting times
are the birth month and every third month following the birth month.
2. The Career Criminal Unit is responsible for the process of registration. The Latent Print Unit shall
assist this process by taking photographs and fingerprints of the re-registrants as needed.
3. The registration process shall include the following actions:
a. Warrant check

b. Florida driver’s license or Identification inspection - is the Sexual Predator or Sexual Offender
in compliance with Fla. Stat. § 322.141 (3)?
c. Address validation and mapping – does this address exist? Does the address meet state or
city ordinance restrictions?
d. Review of previous registration information
e. Photograph update, as needed
f. Signature of the offender
g. Inked right thumb print of the offender
h. A copy of the FDLE Sexual Predator/Offender Registration Form - will be provided to the
offender with the next registration month/year highlighted for the offender on the top of the
form
i. Electronic submission to FDLE
j. Upon completion of the registration process, the Career Criminal Unit Registrar shall then
scan all documents into the Sexual Predator’s or Sexual Offender’s electronic file. The original
document shall be held for a period of one year then properly destroyed in accordance with
State Records Retention.
4. The post re-registration process shall include:
a. Update OffenderWatch®
b. Address Verification request sent to the District or Police Department Sex Offender Team, if
there is an address change
5. When the Career Criminal Unit determines that a Sexual Predator or Sexual Offender has failed
to properly register during the required month, the Career Criminal unit shall initiate an
investigation into the non-compliance of the offender.
6. A non-compliance of registration investigation will determine if the Sexual Predator or Sexual
Offender knew of their obligation to report for registration This investigation should include
checking the Sexual Predator/Sexual Offender electronic file located at the Career Criminal Unit.
7. If the investigation determines probable cause of non-compliance of registration exists, the Sexual
Predator or Sexual Offender shall be arrested. The Career Criminal Unit detective will have the
option of filing an affidavit on the Sexual Predator or Sexual Offender or making a physical arrest.
G. ABSCONDERS
1. An absconder is a person, subject to the above criminal registration laws, who violates the state
criminal registration requirements then conceals himself/herself or otherwise takes flight. The
Career Criminal Unit is responsible for insuring that arrest warrants are obtained for absconders
in a timely manner and that a reasonable search is made for the absconder. Probable cause to
obtain a warrant for an absconder is based upon the proper completion of the Address Verification
process described above in IV.C.3.
2. Absconded Sexual Predators and Sexual Offenders may be advertised as wanted fugitives in
available media and Internet outlets. Additionally, notification to the United States Marshal Service,
Central Florida Sex Offender Investigations Unit, should be made in regards to the absconded
Sexual Predator or Sexual offender for violation of the Adam Walsh Act for coordination under
federal prosecution.
H. TRANSIENTS
1. A transient is a person that does not have a temporary or permanent address. When a Sexual
Predator/Sexual Offender becomes a transient, they must register this information with the
Sheriff’s Office IN PERSON every 30 days. The transient Sexual Predator or Sexual Offender
must still maintain a Florida driver’s license or identification card; the address should be “General
Delivery-Transient” and include the city in which they are residing. Transients must also have the
Sexual Predator/Sexual Offender designation (775.21, F.S. for Sexual Predators or the wording
“Sexual Predator” and “943.0435, F.S.” for Sexual Offenders) on the bottom right hand corner of
their Florida driver’s license or identification card.

2. A transient Sexual Predator or Sexual Offender must report in person every 30 days to the sheriff’s
office in the county in which they are located while maintaining a transient residence. The Career
Criminal Unit will only allow transient Sexual Predators and Sexual Offenders to register up to 48
hours prior to the expiration of their 30 day registration requirement unless the registration date is
on a weekend or holiday. The Sexual Predator or Sexual Offender must provide a geographical
location where they maintain a transient residence. If an Address Verification is needed, the Career
Criminal Unit will notify the responsible District or agency.
I. RECORDS
1. The Career Criminal Unit shall maintain all career criminal registration records to include
registration, reregistration, Notice of Responsibilities form, compliance investigations, and address
verifications. The Career Criminal Unit shall act as the Records Custodian for Court matters
pertaining to the compliance or non-compliance of Sexual Predators and Sexual Offenders to state
law. District Commanders and assisting Police Departments may maintain duplicate records, as
needed, to complete the tasks required by this general order or delegated to them by the Career
Criminal Unit.
2. The Career Criminal Unit shall utilize the OffenderWatch ® Database and the CrimeNtel database
to store information on Sexual Predators/Sexual Offenders registered in Volusia County. The Unit
shall supply the names of those residing within Volusia County to the following:
a. The Police Department of each jurisdiction where the offender will reside.
b. Any other VSO unit or law enforcement agency for which it is determined that the information
would be useful.
c. The licensed day care centers, elementary, middle and high schools within a one-mile radius
of the Sexual Predator’s temporary or permanent home address.
3. The Career Criminal Unit will flag the Sexual Predator/Sexual Offender and their registered
address in the Records Management System (RMS), CrimeNTel and in CJIS with one of the
following flag codes:
• Signal 200 – Career Criminal
• Signal 300 – Habitual Felony Offender
• Signal 600 - Sexual Predator
• Signal 700 - Sexual Offender
• Signal 800 – Florida Career Offender
J. AFFIDAVIT FLAGGING
1. The Career Criminal Unit shall identify Sexual Predators/Sexual Offenders according to the criteria
previously established. They shall then cause these individuals to be flagged in the RMS System
utilizing the appropriate “signal” as the designator. Dispatch will promptly notify the deputy of the
designated “signal”. The deputy will complete a field interview card on all “signal” contacts and
forward to the Career Criminal Unit.
2. When a deputy arrests an individual who is flagged in the computer as a Sexual Predator/Sexual
Offender, dispatch will notify the deputy of the assigned “signal”. The deputy shall indicate that
status on the first line of the SA-707 Arrest Affidavit.
K. PROBATION AND PAROLE
1. If a Sexual Predator or Sexual Offender is determined to be on probation or parole at the time of
arrest, the Probation and Parole Officer or Duty Officer shall be contacted. The Parole/Probation
Duty Officer can determine the status of the individual and what action should be taken at the time
of arrest.
2. If a Sexual Predator or Sexual Offender is determined to be on Federal Probation or Parole at the
time of arrest, the arresting officer WILL NOT charge the Sexual Predator or Sexual Offender with
a Violation of Probation. After the initial arrest, the Career Criminal Unit should be notified of the
arrest. The Career Criminal Unit detective will notify the Federal Probation and Parole officer of
the new law violation.

3. Upon request, sworn members of the VSO may provide assistance to Probation & Parole Office
for those Sexual Predators and Sexual Offenders on probation and are under court ordered Sexual
Offender Probation Conditions or normal probation conditions. The purposes of conducting
address verifications, is to insure the compliance of all probation conditions. Deputies are also
present to provide general security for the Probation and Parole Officers, transportation of
prisoners, and securing evidence resulting from arrests by the Probation and Parole Officer.
4. The Department of Corrections, Probation and Parole Officers are co-located with the Career
Criminal Unit’s detective at the VSO Operation Center. The Probation and Parole Officers co-
located with the Career Criminal Unit are responsible for, and supervise all Sexual Predators and
Sexual Offenders currently on probation, community control, or parole in the county. Information
dissemination between the two agencies is essential to the control and supervision of all Sexual
Predators or Sexual Offenders in the county.
5. The Career Criminal Unit’s detective will provide information directly to Districts and agencies of
those Sexual Predators and Sexual Offenders who have violated their conditions of probation that
have active warrants for their arrest at the request of the Probation and Parole Officers co-located
with the Career Criminal Unit.
L. REFERRALS
1. Deputies and detectives who discover a person who meets the above criminal classification
criteria, but has not yet been identified by the Career Criminal Unit, shall contact the Career
Criminal Unit to obtain guidance when to arrest or release and un-registered Sexual Predator or
Sexual Offender. All reports as a result of these types of contact will be forwarded to the Career
Criminal Unit for follow up investigations.
M. EMERGENCY EVACUATION PLAN
1. SEXUAL PREDATORS
a. It shall be the policy of the VSO not to allow any Sexual Predator, regardless of their probation
status, to enter any public shelter under the protection of the VSO during states of emergency.
All Sexual Predators may report to the Volusia County Brach Jail for shelter during emergency
evacuations. The Sexual Predator’s family members are allowed access to all emergency
shelters. This policy applies to all facilities maintained by Volusia County. Example: Volusia
County Fair Grounds.
b. If a Sexual Predator arrives at a shelter as a last resort, the deputy shall contact their
supervisor for alternate placement location and decisions on transportation.
2. SEXUAL OFFENDERS
a. Sexual Offenders can be admitted into a shelter under the protection of the VSO. Sexual
Offenders that are on probation should have contacted their probation officer for shelter
placement.
3. PREDATORS/OFFENDERS
a. Sexual Predators and Sexual Offenders must complete an Emergency Evacuation Plan (see
Attachment B and C) at their initial registration, which shall be kept on file with the VSO Career
Criminal Unit. Upon subsequent JLA registrations, the Sexual Predator/Sexual Offender will
be questioned is there has been any changes to the Emergency Evacuation Plan. If there is
a change to the Emergency Evacuation Plan, the Sexual predator/Sexual Offender shall
complete and update the Emergency Evacuation Form.
• Sexual Offender/Sexual Predator/Florida Career Offender Work Sheet, VSO FORM # 121101.001
• Sexual Predator Notification Log, VSO FORM # 050506.001
• Sexual Offender Emergency Evacuation Plan, VSO FORM # 091009.002
• Sexual Predator Emergency Evacuation Plan, VSO FORM # 091009.001

OFFICE

GO-042-08 01/05/2021 None
Title
STALKING
I. PURPOSE
The purpose of this general order is to establish the Volusia Sheriff's Office (VSO) response to complaints
concerning stalking.
II. DISCUSSION
The crime of stalking (Fla. Stat. § 784.048) requires a swift and effective response from law enforcement
personnel. Victims of stalking may face the danger of physical, as well as emotional, harm from the
unrelenting harassment associated with stalking. Stalking may be committed by persons previously involved
in a relationship with the victim or by a virtual stranger who behaves in an obsessive manner towards the
victim.
It is imperative that Deputies recognize the special needs and concerns of stalking victims, such as shelter
opportunities, injunctions for protection, and counseling through the Beacon Center in addition to taking the
proper law enforcement action.
III. POLICY
It shall be the policy of the VSO to thoroughly investigate complaints concerning stalking, to take effective
law enforcement action and to offer the victim(s) of stalking all appropriate assistance. The VSO will maintain
a pro-arrest policy with regard to the crime of stalking.
IV. PROCEDURE
A. LAW ENFORCEMENT COMMUNICATIONS CENTER
1. All complaint desk operators at the Communications Center shall be familiar with the elements of
the crime of stalking. A citizen's complaint over a seemingly minor incident might involve a course
of conduct which would constitute stalking.
2. A Deputy shall be dispatched to investigate and take a report on all stalking or stalking-related
complaints.
B. RESPONSIBILITY OF PATROL DEPUTIES
1. All stalking complaints will be thoroughly investigated by the responding Deputy.
2. Deputies shall attempt to obtain physical evidence during the investigation. Evidence often
associated with stalking complaints includes letters and notes from the suspect and taped
messages on the complainant's answering machine. Deputies should encourage the victim to
maintain a log of any/all contact by suspect.

3. If the suspect is known to the victim, Deputies shall attempt to determine if the suspect is the
respondent in an injunction for protection against domestic violence (Fla. Stat. § 741.30) or
injunction for protection against repeat violence (Fla. Stat. § 784.046).
4. If no injunction is in effect and the necessary criteria for issuance are met, the victim shall be
encouraged to obtain the appropriate injunction through the Clerk of the Court. The Deputy shall
provide detailed instructions on where and how to obtain the injunction.
5. If a suspect is known, Deputies shall use their investigative judgment to determine if probable
cause exists to charge the suspect with Stalking (Fla. Stat. § 784.048(2)) or Aggravated Stalking
(Fla. Stat. § 784.048(3) and (4)). Deputies shall be aware the crime of Stalking is either a felony
or a warrantless arrest misdemeanor exception.
6. Deputies shall arrange for extra-patrol at the victim's residence, when appropriate.
7. A detailed report shall be prepared.
8. If the stalking complaint is related to domestic violence, a domestic violence package shall be
provided to the victim pursuant to State Statute and VSO policy.
C. RESPONSIBILITY OF SUPERVISOR
1. The patrol supervisor shall review the written report to confirm it is complete and proper
enforcement action has been taken where appropriate.
2. Regardless of whether or not an arrest was made, all stalking reports shall require follow-up. The
supervisor shall continue the case to the reporting Deputy or to a District Detective for follow-up.
D. FOLLOW-UP INVESTIGATION
1. All victims of stalking shall be re-contacted by the reporting Deputy or a District Detective. Victims
of stalking are often terrorized by the perpetrators who have been released following arrest. The
reporting Deputy or District Detective shall determine if the stalker has made any subsequent
contact and shall prepare additional charges, if appropriate.
2. If the suspect has not yet been identified or charged, the Deputy or Detective shall aggressively
pursue all investigative leads to clear the case.
3. The reporting Deputy or the Detective shall keep the victim informed on the status of the case.
4. If the assigned Deputy or Detective learns an arrested stalking suspect has been released from
custody, they shall attempt to notify the victim when it is feasible to do so. This will also be
accomplished by victim notification from the jail.
E. REPORTING PROCEDURES
1. The "Stalking" block shall be checked at the top of any incident report taken pursuant to a stalking
related complaint such as vandalism, harassing phone calls, etc.
2. Supervisors will review reports to ensure this proper notation is made.
3. Records personnel will fax a copy of each domestic violence related stalking report to the Beacon
Center office in Daytona Beach within 24 hours of receipt.
F. CELLULAR PHONES
1. Each Victim Advocate shall have available a supply of cellular phones that can be issued to
stalking victims. These phones may be used to summon assistance in situations where a regular
phone is unavailable.
2. In order to be eligible for loan of a cellular telephone under this program, the victim must meet all
of the following qualifying factors:
• Must have filed a domestic violence case with a law enforcement agency
• Must have a protection order and that order must be current and enforceable
• Must not be living with the respondent (perpetrator of the assault or battery)
3. If the stalking is not domestic in nature (i.e., a stranger) the District Investigations Sergeant or
designee can still authorize the use of a telephone at their discretion.
4. Other qualifying factors to be considered may include:

• History of violence
• If there are children that may be affected
• The current residential status of the victim
• The nature of the threats, if any
• Financial resources of victim
5. The victim's participation in the program may be terminated if any of the following occur:
• The victim allows the respondent back into the residence
• The victim fails to appear in court or at a hearing
• The protection order is removed or expires
• The victim fails to check in weekly, or is arrested
• The victim or respondent moves out of the County
• The case is adjudicated in court
• The victim misuses the equipment
6. The Investigations Lieutenant shall establish criteria and guidelines for the issue of the phones.
These guidelines will include, but shall not be limited to:
• A system for maintaining inventory control of phones in stock and those that are on-loan.
• Person who has authority to approve issue of the phones.
7. All phones used for this program shall be modified so as to be capable of dialing the 911
emergency number and non-emergency VSO numbers only. If possible, they shall be programmed
to not receive incoming calls.
8. Each citizen who is issued a phone shall be required to sign a receipt or Memorandum of
Understanding. They shall also be informed of the following, at a minimum:
a. The loan is for a limited time only and the phone must be returned at the end of that time. A
maximum of three months is recommended.
b. The recipient is responsible for the phone and could be held liable for replacement costs due
to loss or negligent damage.
c. The phone is to be used for actual emergencies only and will be capable of dialing the 911
emergency number or VSO non-emergency number only.
d. Should any non-emergency calls be made or received with the phone, the recipient shall be
responsible for the costs incurred.
e. The recipient will notify the District Investigations Sergeant of any change of address while in
possession of the phone. In addition, the victim shall make weekly contact with any detective
who may be assigned the case.
f. Use of the cell phone to place an emergency call does not guarantee the individual's safety,
specialized handling of the call or a more rapid response by a Deputy Sheriff. All calls placed
to Central Communications shall be handled according to established procedures and priority
ranking.

OFFICE

GO-042-09 01/05/2021 None
Title
HATE CRIME INVESTIGATIONS
I. PURPOSE
The purpose of this general order is to establish procedures for the complete investigation of all hate crimes
and to emphasize the priority which the Volusia Sheriff's Office (VSO) places on protecting its citizens from
this type of crime.
II. DISCUSSION
The Florida Legislature has identified certain acts as "Hate Crimes," establishing enhanced penalties and
separate reporting procedures for them.
The VSO is in a unique position to take a proactive role in promoting peace and harmony within the
community by ensuring that rights guaranteed by state laws and the U.S. Constitution are protected for all
citizens regardless of their personal characteristics.
Acts of hate crime generate fear and concern among victims and the public. Members of the VSO will place
special emphasis on victim assistance and community cooperation dealing with these crimes in order to
reduce victim and community fear. The actions taken by VSO in dealing with incidents of hate crime are a
means of demonstrating concern and commitment to the community. Each Deputy must remain sensitive to
the feelings, needs, and fears that may be present in the community as a result of incidents of this nature.
The aggressive, proactive nature of the VSO response to these incidents will reduce the potential of recurring
or escalating violence and possible counter-violence.
III. POLICY
It shall be the policy of the VSO to bring its investigative and enforcement elements into quick action following
any reported or observed incident of violence resulting from hatred based upon race, color, ethnicity,
ancestry, sexual orientation, or religion of the victim. All such acts or threats of violence will be viewed as
serious and the investigations will be given priority attention. The VSO will use every resource necessary to
rapidly and decisively identify the perpetrators, arrest them, and bring them before the proper court.
IV. DEFINITIONS
Hate Crime – A committed or attempted act by a person or group of persons against a person or the property
of another person or group, which in any way constitutes an expression of hatred toward the victim because
of their personal characteristics; a crime wherein the perpetrator intentionally selects the victim because of
the victim's personal characteristics.
Personal Characteristics – A person's race, color, religion, ethnicity, ancestry, national origin, or sexual
orientation.
V. PROCEDURE
A. GENERAL
1. Whenever any incident of hate crime comes to the attention of any member of the VSO, a Deputy
shall be dispatched immediately and the shift supervisor shall be notified of the incident.
2. The Crime Analysis Unit shall review incident reports for patterns of incidents occurring at either
the same location or directed at a particular individual or group.
3. Florida Statutes and case law require that the following factors be met for a crime to be classified
as a hate crime:
a. The perpetrator must demonstrate prejudice or bias.
b. This bias must be evidenced in the commission of a crime.
c. The bias must be based on one or more of the enumerated personal characteristics of the
victim.
d. The perpetrator perceived, knew, or had reasonable grounds to know or perceive, that the
victim was within the class delineated by statute.
4. The motivation behind the act, i.e. the selection of the victim, is the key element in determining
whether an incident is hate-related. Deputies must rely on their investigative judgment, as well as
probable cause standards, to assist them in determining whether a specific incident constitutes a
hate-motivated crime. Statements of victims or witnesses, as well as physical evidence, may be
used to make this determination.
B. RESPONSIBILITY OF DEPUTIES
1. Deputies responding to a reported hate crime shall:
a. Demonstrate compassion and sensitivity for the victim.
b. Preserve the crime scene and evidence.
c. Immediately initiate all possible investigative and enforcement action.
d. Provide to the shift supervisor sufficient information so that the supervisor is able to determine
if a Detective needs to respond to the scene.
e. Have Central Communications notify the on-call Victim's Advocate.
f. Prepare a detailed report, clearly identifying the incident as a hate crime at the top of the
report.
g. Make a follow-up visit to inform the victim of the progress of the case.
C. RESPONSIBILITY OF SUPERVISOR
1. Road Patrol Supervisors shall:
a. Respond immediately to the scene, if practical.
b. Ensure that the crime scene is protected.
c. Cause Central Communications to notify the on-duty or on-call Detective if a serious incident
of hate motivated injury to persons or destruction of property has occurred.
d. If no Detective will be responding to the scene, the supervisor shall ensure that the
responding uniformed Deputy properly processes the scene and gathers evidence.
e. If the incident is serious, the patrol supervisor shall request Central Communications to notify
the appropriate District and Divisional supervisors. The Public Information Officer shall also
be notified in similar fashion.
f. If appropriate, arrange for immediate extra patrols throughout the affected area.
g. If, in the judgment of the patrol supervisor, there still exists the potential for further acts of
violence, a unit or units shall be assigned to the location in a fixed post, if possible.
h. Ensure that all physical remains of the incident are removed after processing. If the remains
cannot be removed (i.e., paint on walls) the supervisor shall impress upon the building or
property owners the need for complete restoration as soon as possible.

i. Review the written report to confirm that it contains all necessary information including, but
not limited to materials used (i.e., cross, literature, paint), construction of wrappings,
messages, method of removal, and disposition of remains.
j. Review written report to ensure that the hate crime notation is included along with the
appropriate report heading.
k. Insure that victims and other concerned parties are kept informed of case status.
D. RESPONSIBILITY OF DETECTIVES
1. A Detective shall respond to the scene of any serious hate crime incident involving injury to
persons or destruction of property.
2. Assignment of the case shall follow the same criteria as other crimes. For example, if extensive
vandalism to property is involved, it shall be assigned to a District Detective; if serious injury which
may result in death is involved, the case would be assigned to the Major Case Unit.
3. Upon arrival, Detectives shall assume responsibility for processing the scene and gathering
evidence.
4. If additional assistance from state or other law enforcement agencies is needed, the Detective
shall make the appropriate request through Central Communications. The Investigations
Supervisor shall also be notified.
5. The Special Investigative Section shall maintain liaison with federal, state, and other local
agencies for intelligence information exchange. Contact shall be maintained with Detectives
working hate crime cases.
6. Detectives shall keep victims informed of the status of the case.
E. REPORTING PROCEDURES
1. All hate crimes reports will be clearly denoted by placing a check-mark in the "Hate Crime" box at
the top of each incident or supplement page. The incident type box will continue to contain the
incident classification as listed in the VSO Report Writing Manual. The "Hate Crime" notation will
be an additional designator.
2. Supervisors shall review reports to ensure the proper identification and classification of each report
and supplement.
3. Records personnel shall classify and report hate crimes to the Florida Department of Law
Enforcement (FDLE) according to procedures established by FDLE
4. The Records Section Supervisor shall periodically inspect the hate crimes reporting system to
assure quality control.
F. TRAINING
1. All patrol, investigative, and supervisory personnel shall receive periodic training on hate crime
issues and investigations. This training may be in the form of training bulletins, legal bulletins, roll-
call training, or such other form as deemed appropriate.
2. Training may include, but shall not be limited to:
• Definitions and classifications
• Victim issues and treatment
• Changing case law and statutes
• Investigative techniques
• Organized group activities and intelligence

OFFICE

GO-042-10 01/05/2021 None
Title
TASK FORCES
I. PURPOSE
The purpose of this general order is to outline procedures for the implementation and use of task forces.
II. DISCUSSION
Periodically, unique situations arise which necessitate the formation of a group of persons who possess
special skills. These personnel may be within a component, from various districts and sections of the agency
or from various agencies. The needs and particulars of the situation will dictate what mix of personnel and
organizational components, or agencies, are needed. These groups shall be known as task forces.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to form and participate in task forces to address
emerging, continuing, multi-jurisdictional law enforcement threats and to ensure the safety of its participating
members through intelligence information sharing and deconfliction.
IV. PROCEDURE
A. GENERAL
1. The purpose of these task forces is to address the situation that necessitated their formation. Each
task force will operate until the applicable situation has been resolved, or until the task force
commander and overseeing authority ascertain that the unit should be disbanded, or participation
discontinued.
B. AUTHORITY & RESPONSIBILITY
1. VSO RESPONSIBILITIES
a. To accomplish the stated objectives, VSO will assign detectives to the task force.
b. The VSO participation will also be subject to the availability of annually appropriated funds or
any continuing resolution thereof, provide necessary funds and equipment to support the
activities of the other agency officer(s) and deputies assigned to the task force.
2. RESPONSIBILITIES - ORGANIZATION AND OVERSIGHT
a. When the need for a task force is ascertained, the situation will dictate at what level the task
force should operate. Safety is paramount, especially with multi-jurisdictional task forces.
Access to intelligence information and identification procedures for participants will be
provided through the Volusia County Crime Center in accordance with general order GO-
042-18 Volusia County Crime Center (VC3); all personnel will be deconflicted upon their entry
in accordance with general order GO-042-16 Event Deconfliction and Case Management
Deconfliction.

(1) If operation at the division level would produce the maximum results, the Division Chief
will become the overseeing authority
(2) If members are from different areas of responsibility, or a multi-agency task force is
necessary, the Chief Deputy, or designee, will oversee the operations of the task force.
(3) The overseeing authority will appoint a task force commander and other team members
accordingly.
b. The overseeing authority will document the purpose of the task force, available resources,
and the authority and responsibilities of the task force commander.
c. The respective commander shall be accountable to the overseeing authority for the overall
operation of the task force.
d. In addition to normal supervisory responsibilities, the commander will have those, which are
applicable with the particularities of the situation and any agreement between participating
agency(s).
e. Resources shall be made available for use by the task force, including personnel, vehicles,
technical equipment, and funding. All resources shall be provided in accordance with the task
force goals and objectives, expected duration and budgetary limitations.
f. Periodically the overseeing authority and commander will evaluate the progress of the task
force, its continued existence based on need, and any need for additional resources. These
periodic evaluations will be documented for future reference and will be based on available
resources and the need for expansion or elimination of resources.
g. When the task force is disbanded, the commander will complete an after-action report
complete with outcome, manpower usage and suggestions for future usage.
(1) Should the commander be of another agency, the highest-ranking member of the VSO,
or designee, will complete a report for Agency records and future reference or obtain a
copy of the completed report.
(2) Because each situation is different, these guidelines are meant to outline the general
procedures used. Special procedures will be formulated at the time of the task force
creation.
h. The after-action report and any supportive documentation will be filed in the office of the Chief
Deputy.
3. AUTHORITY
a. Pursuant to the mutual aid agreement or contract, members of the participating agencies,
when actually engaging in mutual cooperation and assistance outside of the jurisdictional
limits but inside this state, under the terms of that agreement, shall, pursuant to the provisions
of Section 23.127, Florida Statutes, have the same powers, duties, rights, privileges and
immunities as if they were performing their duties inside the member's political subdivision in
which they are normally employed.
b. Members of the State of Florida and federal law enforcement agencies shall operate under
the authority of their state or federal position.
c. The current, signed mutual aid agreement shall serve as the written agreement between
participating agencies.
4. RECORDS AND REPORTS
a. The Task Force shall maintain complete and accurate records and accounts of all obligations
and expenditures of funds in accordance with generally accepted accounting principles and
instructions provided by VSO to facilitate on-site inspection and auditing of such records and
accounts.
5. DISTRIBUTION OF FORFEITED ASSETS
a. Assets seized during Task Force investigations will be forfeited under State law and will be
shared equitably among the participating agencies in accordance with State Statutes and
established memorandum of understandings (MOU) on Seized and Forfeited Property. The
parties agree that VSO will base sharing recommendations on the number of personnel

assigned to the Task Force by each member agency at the time of the seizure. Disposition
of assets forfeited under State law is within the discretionary authority of the Circuit Court.

OFFICE

GO-042-11 01/05/2021 None
Title
CRIME STOPPERS
I. PURPOSE
The purpose of this general order is to establish guidelines for Crime Stoppers operations.
II. DISCUSSION
Crime Stoppers of Northeast Florida, Inc., is a not-for-profit corporation with the mission to support all law
enforcement agencies by providing citizens a means of reporting information on unsolved crimes, while
citizens remain anonymous. The Volusia Sheriff’s Office (VSO) provides a Law Enforcement Coordinator to
work with the program by managing the information received on the anonymous tip line, educating the public,
training law enforcement and promoting the program with Flagler, Putnam and St Johns Counties. An
ancillary function of the Crime Stoppers Unit is to manage tips received from Student Crime Stoppers and
other outside sources such as the FDLE Fugitive Tips website.
The Crime Stoppers Unit is a function of the Special Investigations Section of the Law Enforcement
Operations Division.
III. POLICY
The VSO actively participates in the Crime Stoppers program by providing a Law Enforcement Coordinator
for Volusia County and managing all tips generated by the program’s operations.
IV. PROCEDURE
A. GENERAL
1. The Crime Stoppers Unit shall be staffed with a detective who acts as the Law Enforcement
Coordinator. This detective is responsible for all Crime Stoppers operations to include processing
of tips, analysis of current crime patterns vs. current tips, marketing the program to the public and
law enforcement, and the professional interaction and support of the Crime Stoppers Board of
Directors. This detective shall not handle or distribute Crime Stoppers funds, which is the
responsibility of the Crime Stoppers Executive Director.
2. In order to preserve the public’s confidence the Crime Stoppers program, there shall be no
attempts by the Crime Stoppers Unit to identify sources of anonymous tips.
3. VSO members are prohibited from advising informants to call the Crime Stoppers tip line to be
eligible for a reward if that information was already communicated to, or will be communicated to,
the VSO member as part of any separate arrangement.
4. All Crime Stoppers anonymous tips, which exclude tips from other entities, are the property of
Crime Stoppers of North East Florida, Inc. All other tips shall be the property of the VSO unless
otherwise labeled. Tip information is exempt from public records disclosure.

5. The Crime Stoppers Unit shall maintain records of all tips, related warrants, and their dispositions,
to include reward payments for a period of three years after the final disposition. Tips regarding
homicides shall be maintained indefinitely. Such records should be electronically stored in the P3
system, where it is regularly archived.
6. The Crime Stoppers Unit shall maintain or administer a public website that solicits the public’s
assistance in solving open cases.
7. The VSO is responsible for funding a Law Enforcement Coordinator and the computer hardware,
office space, and equipment associated with that position.
8. The Crime Stopper’s Board of Directors is responsible for funding all other aspects of the Crime
Stoppers program, including but not limited to: communications services (including answering
services), website, software, rewards, advertising, and training.
B. TIP PROCESSING
1. All tips received by the Crime Stoppers Unit shall be processed in the following manner:
a. Verification by computer research, of any information contained in the tip to include identity
of persons named therein, and the validity of addresses or telephone numbers. Methods of
verification include, but are not limited to, DHSMV databases, public records databases, VSO
databases, and Property Appraiser records. Such factual verification shall be documented in
the tip. Driver’s license photographs and any other FCIC/NCIC restricted data should not be
uploaded into the tip.
b. A CJIS and NCIC/FCIC warrants check shall be completed on all persons sufficiently
identified in the tip before the tip is transmitted. Such warrant verification and warrant details
shall be documented in the tip. FCIC/NCIC restricted data should be paraphrased into the tip
and should not be uploaded in its entirety.
c. Emergency tips may be communicated to the Crime Stoppers Detective or VSO
Communications Center by the call center (answering service) at any time. Emergency tips
are those that regard the imminent commission of a crime or the location of a dangerous
fugitive. The Crime Stoppers Detective shall evaluate the tip and may route the tip to on-duty
law enforcement officers for immediate response. Such communication should be made
through the VSO Communications Center.
d. All tips shall be received through the P3 tip management system and will then be transmitted
to the agency/district of primary jurisdiction the same day as received except after hours,
weekends and holidays. If a tip is received after working hours, during a weekend or holiday,
that tip may be processed the next working day. Each tip shall be uniquely identified by a
sequential number, automatically assigned by the P3 system.
e. Tips sent as “For Information Only”, or forwarded to out-of-county agencies shall be
transmitted as soon as practical. Often, a point of contact must be identified at an out-of-
county agency before a tip can be transmitted there. The P3 system (for participating Crime
Stoppers agencies) and the NCIC ORION file can identify agency telephone and fax numbers.
f. Tips shall be transmitted, when possible, via the P3 system electronically (for those
agencies/districts able to access P3) or by email in PDF format (for those agencies/districts
unable to access the P3 system). Tips should be transmitted, when possible, to more than
one point of contact at an agency/district when possible to ensure prompt reaction in the
event a recipient is absent. Tips may be faxed, in the event email is impractical, but a printed
copy of the tip with a fax receipt shall be retained and a telephone call shall be made to the
intended receiver to ensure receipt.
g. Agencies and VSO units that receive Crime Stoppers tips are responsible for submitting a Tip
Disposition to the Crime Stoppers Unit as soon as possible after final disposition. Dispositions
should be submitted electronically whenever possible. If electronic submission is not possible,
a Disposition Form can be submitted in hard copy. This process is extremely important for
the survival of the program by providing the Crime Stoppers Board of Directors with enough
information to award an appropriate amount of money to tipsters. A Tip Disposition shall be
returned even if the tips are determined to be unfounded, or not actionable.

OFFICE

GO-042-12 01/05/2021 None
Title
IDENTITY THEFT
I. PURPOSE
The purpose of this general order is to establish guidelines for processing reports of identity theft/fraud.
II. DISCUSSION
Identity crimes cost businesses, consumers and individuals billions of dollars. Significant credit problems and
financial loss often affect an individual for years.
In addition, identity crime has been directly linked to terrorist activities in both funding operations and
obtaining documents for illegal purposes.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to thoroughly investigate, and to accurately
document cases of reported identity theft.
IV. DEFINITIONS
Identity Theft and Identity Fraud – defined as the wrongful use of your name, date of birth, social security
number or any other identifying data, to include biometric data, by someone not lawfully issued for their use
to obtain credit, merchandise, or services:
• Unauthorized use of existing credit card accounts, unauthorized use of other types of existing
accounts, such as bank and telephone accounts, takeover of existing credit card accounts, for
example, by changing the billing address or adding unauthorized users to the account.
• Unauthorized use of personal information to obtain new credit cards, incur debts, open new
accounts or commit some other financial crime.
• Unauthorized use of personal information to commit other crime(s) in the victim’s name, such as
using the victim’s name as one’s own when caught committing a crime or using the victim’s name
to obtain government documents, such as a driver’s license.
• Unauthorized use of personal information to gain unlawful access to facilities, networks, equipment
or information.
Victim – defined as the person whose personal identification was used; this shall not include a company that
was deceived into providing the goods or services.
V. PROCEDURE
A. INITIAL REPORT
1. The VSO shall take a report from a person who knows or reasonably suspects that their personal
information has been unlawfully used by another (Identity Theft).

2. Under Florida State Statute (817.568), the victim of identity theft has the right to file a report in the
location in which the offence occurred, or, the city or county in which the victim resides.
3. Personnel taking a report shall provide the victim with the Identity Theft Victim Assistance Kit. This
form is to be completed by the victim and if the victim chooses to they can mail affidavit to each
creditor the victim is associated with.
4. Personnel taking a report are required to provide the victim with the incident report number.
Additionally, the victim shall be given instructions on how to get a copy of the report.
B. FOLLOW-UP INVESTIGATIONS
1. The assigned deputy or detective shall coordinate the investigation with other applicable agencies
as determined through the follow-up investigation. This shall be documented via supplementary
report forms.
C. PREVENTION OF IDENTITY THEFT
1. The VSO will maintain information on its website and District Offices to educate the public on
Identity Theft.

OFFICE

GO-042-13 01/05/2021 None
Title
COLD CASE INVESTIGATIONS
I. PURPOSE
The purpose of this general order is to establish guidelines for defining a cold case, establishing evaluation
criteria prior to investigation and recording investigative actions or activities.
II. DISCUSSION
Over time, the circumstances of victims, witnesses, suspects, and other persons associated with an unsolved
homicide or missing person(s) case with suspicious circumstances may change and present new
opportunities for detectives to resolve these types of cases with an arrest, if a criminal case, or recovery, if a
missing person(s) case. Advances in forensic science (i.e., DNA testing, anthropology, etc.) coupled with
innovative means to obtain and analyzed data obtained through cell phone records and social media, has
resulted in cold cases once considered unsolvable to now be investigated in a different manner. As such,
every unresolved homicide or missing person(s) case with suspicious circumstances will be reviewed:
• To properly determine if new investigative techniques exist that were not previously available that
may help solve the case.
• To determine if any DNA evidence obtained throughout the course of the investigation can be
analyzed, either for the first time or re-analyzed, with the latest advancements in forensic science.
• To determine if cell phone records or historical social media data obtained throughout the course
of the investigation can be analyzed, either for the first time or re-analyzed, through the use of
advanced investigative software.
• To permit a fresh perspective by either the same or a different detective for the possibility that a
new approach might be considered for additional follow-up.
• To possibly reopen the case as an active investigation when circumstances indicate the
opportunity to develop new information.
III. POLICY
The Volusia Sheriff’s Office (VSO) has instituted a Cold Case Squad within the Major Case Unit. The Cold
Case Squad is comprised of detectives and may be augmented by civilian volunteers who have successfully
completed a full background check prior to working with detectives. Volunteers are not certified law
enforcement officers and will not have arrest powers. The purpose of this squad will be to dedicate detectives
to the specific task of investigating any case considered to meet the criteria for a “cold case”.
IV. DEFINITIONS
Cold Case – A “cold case” is any homicide or missing person(s) investigation(under suspicious
circumstances), or unidentified human remains case that has gone unresolved due to the lack of viable leads
or sustainable investigative activity for two (2) years or more. After two (2) years of non-sustained activity, all
case types outlined above will be added to the cold case files.

This criteria/definition does not encompass any cases in which an arrest has been made and is actively
going through the prosecution process. In those cases, they will continue to remain in an active status until
resolved through trial or plea agreement.
Unsolved Cold Case – Because cases may or may not have a suspect named at the time of the crime or
developed during the original investigation, a cold case is considered unsolved until a suspect has been
identified, charged, and tried for the crime, or until the case can be exceptionally cleared as in the case of a
deceased suspect.
V. PROCEDURE
A. CASE INVESTIGATIONS
1. The number of personnel (sworn detectives or civilian volunteers) assigned to the Cold Case
Squad will dictate how many “cold cases” will be actively worked. Actively worked is defined as
any case in which viable, sustainable, investigative leads are being pursued and followed up. The
optimum number of “cold cases” which should be actively investigated by members of the Cold
Case Squad should be three (3) and should never exceed more than five (5) at one time. The
actual case files will be securely maintained either in the Cold Case Squad’s office or their adjacent
storage room.
2. The primary assignment of any sworn detective(s) assigned to the Cold Case Squad will be the
investigation of cold cases; however, cold case detective(s) may be utilized in other major cases
as determined by the supervisor of the Major Case Unit or agency need.
3. The first step to evaluating a cold case will be to physically locate any and all reports, papers,
notes and other writings associated with the case. In addition, an evaluation of all physical
evidence which has been collected throughout the investigation will be conducted. Based on the
totality of all the written documentation and physical evidence, a solvability rate for the case will
be identified. This solvability rate will determine whether the case will be reopened and assigned
for investigation.
4. Once the case is determined that it is to be reopened, the physical evidence must be reviewed to
determine what, if any, modern day forensic science analysis can be conducted. The cold case
detective(s) will then consult with a member of the Crime Scene Unit to determine what the best
means would be for either initial analysis, if applicable, or reanalysis. If the physical evidence is
technology based (i.e., a cell phone, computer, etc.) a member of the VSO Digital Forensics Unit
will be used to aid in the investigation.
5. When possible, any/all members of the investigative team who initially began the investigation
should be interviewed.
B. COLD CASE FILES
1. The Major Case Unit supervisor will maintain a list of the current cases assigned to detectives,
including cold cases.
2. A case management system will be utilized to assign the cold cases between the cold case
detectives, as designated by the supervisor, and to maintain the tracking of all leads associated
with a case.
3. A supplement report will be authored in the agency’s report writing system to document/record
any significant investigative measure taken to further the investigation.
C. CASE REVIEWS
1. Periodically, a meeting will be held with the Investigative Services commander and investigating
members to discuss case status and identify issues or problems resulting from the case(s).
2. All cases meeting the cold case criteria will be reviewed annually to determine the actual status of
the case and if it has been correctly classified. However, nothing prevents a case from being
reopened any time information becomes available that may further that investigation.

OFFICE

GO-042-14 01/05/2021 01/05/2021
Title
CLANDESTINE LABORATORY RESPONSE
I. PURPOSE
The purpose of this general order is to establish guidelines to ensure the safety of personnel when
encountering or investigating clandestine laboratories.
II. DISCUSSION
The type and scope of chemical and physical hazards that personnel may be exposed to during clandestine
laboratory law enforcement activities is extremely diverse. Safe clandestine laboratory investigations are
accomplished through phased investigatory procedures, information gathering and evaluation, and proper
selection and use of personal protective equipment.
For this reason, the Volusia Sheriff’s Office (VSO) has developed an ongoing health and safety program for
law enforcement personnel working such investigations. As part of this program, a Clandestine Laboratory
Coordinator, or designee, will routinely research and monitor lab operations to ensure compliance with
applicable Federal and State Occupational Safety and Health Administration regulations and continually
update the health and safety program as conditions and regulations change.
III. POLICY
It is the policy of the VSO to ensure the safest possible investigation of clandestine laboratories through
avoidance or reduction of chemical exposure, or at a minimum, reduction of chemical exposure to acceptable
levels. The procedures set forth in this policy are intended to standardize the safe handling and processing
of clandestine laboratories by VSO personnel.
This general order provides guidance for personnel who encounter a stationary or mobile methamphetamine
laboratory, gives examples of chemicals and other hazardous substances used in the manufacture of
methamphetamines, and establishes procedures for the safe investigation of laboratory crime scenes to be
conducted by trained personnel.
IV. DEFINITIONS
ACS – Authorized Central Storage Program; Storage facilities utilized by State/Local agencies for the secure,
temporary storage of seized chemicals and contaminated apparatus managed by properly trained and
equipped State/Local personnel whose lead agency (FDLE) has signed a Letter of Agreement with the Drug
Enforcement Administration.
APR – Air Purifying Respirator
Clandestine Lab: An illicit operation consisting of sufficient chemicals, or combination of apparatus and
chemicals, that has been or could be used in the manufacture of controlled substances. Any facility such as
a house, motel room, vehicle, storage shed, etc. used to combine chemicals in glassware to produce a
controlled substance.

BHO (Butane Hash Oil) Extraction Lab – This is an operation that most commonly uses butane (other
flammable solvents can be used) to extract the tetrahydrocannabinol, or THC, and other cannabinoids
(trichomes) from the plant material of cannabis plants. This process leaves the manufacturer with a product
known as hash or hash oil which has a substantially higher THC content than normal cannabis.
CLRT – The VSO Clandestine Laboratory Response Team; a group of specially trained personnel certified
in the proper and safe methods of securing and dismantling clandestine laboratory operations
EPIC – El Paso Intelligence Center
HMIS – Hazardous Materials Information System
Methamphetamine – A highly addictive central nervous system stimulant that can be injected, smoked, or
ingested. Common street names for methamphetamine include Meth, Crank, Crystal Meth, Speed, and
Ice.
NES – Network Environmental System
NFPA – National Fire Protection Association
NIOSH – National Institute of Occupational Safety and Health
PPE – Personal Protection Equipment; offers various levels of respiratory and splash protection based on
equipment level utilized.
SCBA – A Self-Contained Breathing Apparatus, or respirator, that provides uncontaminated air to the wearer.
Primary limitations are weight (approximately 20 pounds), bulkiness, finite air source and training needed to
maintain and use equipment. Only SCBA providing at least 30 minutes of breathing air operated in the
positive pressure mode will be used to enter unknown atmospheres and atmospheres containing known
hazardous contaminants that require the use of a SCBA.
V. PROCEDURE
A. RECOGNIZING AND IDENTIFYING SIGNS OF A CLANDESTINE LABORATORY
1. A laboratory used to manufacture methamphetamine may be set up in a residence, outside shed,
inside of vehicles, inside of camper/trailers, or in any other similar location.
2. When entering unknown structures or stopping vehicles, deputies will take cautionary notice of
any of the following items that may be used in the manufacturing of methamphetamine:
a. CHEMICALS
• Ephedrine (cold tablets)
• Pseudoephedrine (cold tablets)
• Iodine (antiseptic)
• Hydrogen Peroxide (antiseptic)
• Toluene (brake cleaner)
• Sulfuric Acid (drain cleaner)
• Ether (engine starter)
• Trichloroethane (gun scrubber)
• Lithium (batteries)
• Muriatic Acid (pool cleaner)
• Sodium Hydroxide (lye, Drano, Red Devil Lye, etc.)
• Red Phosphorous (matchbook striker plates/flare igniters)
• Methanol (gasoline additive/Heet)
• Anhydrous Ammonia (farm fertilizer)
• Sulfuric Acid (Battery Acid)
• Iodized Salt
• Paint thinner
• Acetone
• Gasoline

• Kerosene
• NAPTHA (camping fuel/white gas)
• Alcohol
• Distilled water
• MSM (Animal supplement)
• Ammonium Nitrate (cold packs, tannerite)
• Butane
• Propane
• Hexane
• CO 2
b. COMMON EQUIPMENT
• Tempered glass baking dishes
• Glass or plastic jugs/jars
• Glass/mason jars
• Bottles (plastic/glass of various sizes)
• Pyrex dishes
• Measuring cups
• Turkey baster
• Funnels
• Strainers
• Coffee filters
• Coffee grinders
• Paper towels
• Blender
• Rubber tubing
• Cloth rags
• Cotton balls
• Gasoline cans
• Rubber gloves
• Plastic tote box (coolers)
• Tape
• Clamps
• Hot plate
• Aluminum Foil
• Propane cylinders
• Insect sprayers
• Fire Extinguishers
• Vacuum Pumps
• Vacuum Ovens
• Wax Paper
• Extraction Tubes
• Blenders/Grinders
3. Many chemicals and products used to manufacture illegal narcotics are highly caustic and
flammable. Vapors alone can cause serious injury or death. Personnel must use caution when
approaching houses, vehicles, or other facilities if any of these items have been seen. The
universal hazard with methamphetamine is that it can be produced with ordinary household
products.

B. ROLES AND RESPONSIBILITIES OF PERSONNEL
1. This section will provide safety guidelines and procedures for all personnel responding to the
clandestine laboratory site including:
a. Deputy First on Scene
b. Team Leader
c. Case Agent
d. Site Safety Officer
e. Clandestine Laboratory Coordinator
2. DEPUTY FIRST ON SCENE: The member who discovers the laboratory is considered the first
deputy on the scene. When a clandestine lab is believed to have been located, or chemicals,
substances, or equipment related to a lab is discovered, VSO personnel will immediately:
a. Remove themselves and other persons from the immediate area of the suspected lab site
and secure the scene. ONLY Clandestine Laboratory Certified Personnel may access a
known lab site.
b. Establish a perimeter around the site to ensure proper safety and security. Do not permit
anyone to enter until the scene is turned over to the VSO Clandestine Laboratory Response
Team (CLRT).
• Perimeter distance:
• Meth lab – between 50-100 feet;
• BHO lab – between 100-150 feet minimum if active
c. Notify immediate supervisor and VSO Communications Center.
d. If appropriate, notify Fire Department and, if available, request rescue/EVAC to respond.
e. Minimize deputy exposure; no unnecessary exposure
f. Avoid turning ANYTHING on or off; >>>>MAY CAUSE EXPLOSION<<<<
g. Avoid contact with liquids, vapors, gases, etc.
h. Avoid areas with odors
i. Stay upwind/upgrade at a safe distance
j. Avoid entering spill areas, if safety is compromised
k. Refrain from rescuing persons unless personal safety can be maintained.
l. Notify VSO Drug Unit Supervisor during normal business hours. If after hours, notify the on-
call VSO Clandestine Laboratory Response Team (CLRT) team leader to respond via the
VSO Communications Center.
3. Upon arrival, CLRT members shall assume control of the crime scene.
4. ON-SITE SUPERVISOR: The Team Leader shall be a laboratory safety certified law enforcement
officer who has completed the Site Safety Officer Training and, if applicable, the eight hour Health
and Safety Supervisor’s training course. The Team Leader shall:
a. Ensure that the provisions of this general order are adhered to by all personnel
b. Function as ultimate authority at the scene
c. Be responsible for reporting unusual occurrences to their immediate supervisor and the
Clandestine Laboratory Coordinator
d. Ensure the completion of all appropriate reports/forms in a timely manner
e. Direct all phases of the investigation if the Case Agent is not laboratory safety certified
5. TEAM LEADER: The Team Leader will direct all phases of the investigation and shall:
a. Act as or assign a Site Safety Officer (SSO) and coordinate with the SSO during all phases
of the investigation

b. Ensure procedures, as outlined in this general order, are followed by all personnel
c. Work with lab certified detectives in determining what items of evidence are sampled
d. Ensure that a Hazard Assessment and Recognition Plan (HARP) form and Epic form is
completed and submitted to the Clandestine Laboratory Coordinator within five (5) days of
the incident
e. Complete all appropriate reports in a timely manner
f. Ensure that an ACS Packing Slip is properly completed before transporting any waste to the
ACS container. This form will be forwarded to the Clandestine Laboratory Coordinator within
24 hours.
g. Ensure that the evidence is properly submitted to the analyzing laboratory
h. Ensure that all personnel are briefed on safety issues related to the investigation
6. SITE SAFETY OFFICER (SSO): A laboratory safety certified law enforcement officer appointed
by the Team Leader to act as the Site Safety Officer. The Team Leader may also assume the
duties of the SSO. The SSO shall:
a. Be responsible for health and safety at the site
b. If necessary, ensure that one laboratory safety certified individual is designated to be
available in the immediate area to enter with a Self-Contained Breathing Apparatus (SCBA)
or any other necessary equipment in case of an emergency.
c. Ensure that emergency first aid equipment is available for immediate use at the site (i.e., first
aid kit, eye wash, shower, etc.)
d. Ensure the proper selection and use of personal protective equipment and that replacement
equipment is available
e. Notify personnel of on-site changes that could affect safety (i.e. weather)
f. Ensure that all contaminated disposable equipment is removed via the ACS program.
g. Ensure that non-disposable equipment is removed via the ACS program.
h. Establish work zones and ensure that they are respected based upon information obtained
through a combination of direct reading instruments and their observation
i. Ensure there is adequate lighting to perform all required tasks safely
j. Ensure chemical spill containment material is available
7. CLANDESTINE LABORATORY COORDINATOR: The Clandestine Laboratory Response Team
Supervisor, or their designee, functions as the Coordinator and shall:
a. Develop and inform employees of procedures regarding safety, industrial hygiene and
training requirements
b. Provide technical advice and training in lab investigation and safety
c. Review and approve the selection of health and safety equipment
d. Coordinate the medical monitoring of personnel
C. CATEGORIES OF CLANDESTINE LABORATORIES
1. To assist law enforcement officers in properly classifying the clandestine lab scenes, VSO CLRT
draws a distinction between the different types of clandestine laboratories. These distinctions are
based on a combination of the activity at the site and the potential health risk to its employees and
the public.
2. Due to the different health risks associated with these laboratories, a separate protocol is
established for each. Therefore, for the purpose of this general order, clandestine laboratories
have been classified into the following categories: With all labs below where it is apparent that
chemicals have been mixed Fire Services will be requested to respond and standby until the scene
is determined safe by the SSO/Team Leader.
a. Operational/Cooking – An operational laboratory is defined as an active or cooking
laboratory. All personnel responding to this category of laboratory shall wear Level B personal

protective equipment until it has been deemed safe to downgrade the scene. These
laboratories not only have the potential of causing injury to the employee’s respiratory system,
but also pose an increased risk of either a fire or explosion. In the event of operational labs
fire/chemical resistant equipment will be used. i.e., Kapplar or Thermopro suit, Hazmat One
Gloves, and Fire Retardant Boots.
b. Operational/Non-Cooking – This lab is the same as above but has been discovered either
before the cooking process has begun or after the process has been completed and the
chemical process is no longer warm. This lab, dependent upon the chemicals present, may
be processed in level B, C or D. The Site Safety Officer will determine what level of protection
is necessary based on the hazards present.
c. Boxed/Dismantled – This is a lab where the chemicals and cooking apparatus are in some
form of storage awaiting their use. This could also be a lab that has been dismantled for the
purpose of being transported to a manufacturing site. This lab, dependent upon the hazards
present, may be processed in level B, C or D. The site safety officer will determine what level
of protection is necessary based on the hazards present.
d. Fire Extinguishers/Sealed Glass or Metal Cooking Vessels – If vessels such as this are
encountered and it cannot be determined if they are under pressure, lab personnel should
back out of the immediate area due to the possibility of vessel failure (that could potentially
cause an explosion and shrapnel.) Once the area has been cleared, the Team Leader/SSO
shall be notified who in turn will notify the Clandestine Laboratory Coordinator or designee.
The Clandestine Laboratory Coordinator or designee will respond and also contact the VSO
Bomb Team. It will be the responsibility of the Bomb Team to render the vessel safe.
e. Hash Oil Extraction Labs – These labs are used to extract the trichomes from cannabis
plants. This process leaves the user with a much more concentrated THC commonly known
as Hash. There are several different methods of completing this extraction process and most
of them call for using flammable solvents in the process. Due to the use of these solvents in
areas that are not well ventilated, there is a high potential for explosions. In the event an
operational Hash Extraction lab is encountered, the following equipment will be used. i.e.,
Nomex, Kapplar, or Thermopro suit, Fire Retardant gloves, boots, and hoods, SCBA, and air
monitoring equipment. Also, the residence/structure where the lab is encountered needs to
be ventilated and Fire Services shall be requested to respond and standby until the scene is
deemed safe by the SSO/Team Leader.
f. Indoor Cannabis Grow Operations – In order to provide the best growth environment,
growers usually closely control the temperature and humidity in these operations. As a result,
there is a high probability of fungal growth within the structure which leads to elevated mold
exposure. Due to this, the following PPE will be used by those dismantling the operation i.e.,
Tyvek coveralls (chemical resistant clothing is always a consideration depending on the
operation), Chemical resistant gloves (work gloves with nitrile gloves worn inside), and An N-
95 or P-100 disposable respirator (full face APR with P-100 cartridge is acceptable.) In
addition, if the operation is an area that does not allow ventilation air monitoring equipment
should be used. In the event that there is an oxygen deficiency reading, an SCBA shall be
utilized by members working on the operation.
D. CLANDESTINE LABORATORY INVESTIGATIONS
1. VSO Narcotic Task Force Supervisors: If not laboratory safety certified Task Force/VBI
Supervisors should request a Clandestine Laboratory Response Team member for assistance at
the initiation of a clandestine laboratory investigation to ensure the availability of CLRT for seizure
and dismantling.
2. Notification should be made prior to any briefing so that Laboratory Team members can attend.
3. Task Force/VBI Supervisors shall ensure that officers under their command are briefed on and
understand the policies and procedures in this general order.
4. Task Force/VBI Supervisors that supervise lab certified task force personnel shall ensure that they
adhere to the procedures outlined in this policy.
5. All personnel working at a clandestine laboratory site shall use the level of protection established
by the Site Safety Officer.

6. Prior to eating, drinking, or smoking, all personnel shall follow decontamination procedures
established within this general order.
7. All personnel shall report any observed safety hazards immediately to the Site Safety Officer.
8. All personnel shall follow decontamination procedures prior to leaving the scene.
9. All clandestine laboratory personnel shall participate in a medical surveillance program provided
by their employer.
10. All personnel shall complete the minimum required training as outlined in this general order prior
to participating in clandestine laboratory pre-assessment, assessment, or processing phases of
the investigation.
11. All personnel using personal protective equipment are required to ensure their equipment is in
safe working condition.
E. SITE CONTROL
1. To minimize the exposure potential to personnel and control the spread of contamination to
equipment and the environment, site controls and decontamination procedures will be followed at
each clandestine laboratory scene. These procedures shall be planned and in place before entry
into the lab or contaminated area.
2. All personnel and equipment exiting the contaminated area will be decontaminated to the fullest
extent possible.
3. All disposable clothing and equipment will be left at the scene for removal via the ACS program
4. Each clandestine laboratory site must be controlled in a way that does not allow unauthorized
personnel access to the site. Besides keeping unauthorized personnel out of the site, site control
also designates where the areas of contamination are, where employees can decontaminate
themselves and which areas are safe for eating and drinking. Methods to accomplish this control
include:
a. Using barrier tape around the lab site and contaminated areas;
b. Allowing only one entrance into the site;
c. Breaking the site up into zones based on the threat of contamination.
5. Clandestine laboratories will be broken down into three control zones:
a. Hot Zone (Exclusion Zone)
This is the area of contamination. This area can include the lab; areas where chemicals are
stored or removed, waste pit areas, and contaminated grounds. Direct reading instruments
(e.g. combustible gas indicator, dragger tubes) may need to be used in determining location
of the boundaries. An entry/exit checkpoint must be established at the boundary of the hot
zone to regulate the flow of personnel and equipment into and out of the zone and to verify
that personal protective equipment is donned properly and that procedures established to
enter and exit are followed. Only personnel who are certified to work clandestine laboratories
may enter the hot zone. Under no circumstances will personnel who are not lab certified be
allowed to enter this zone.
b. Warm Zone (Contamination Reduction Zone)
This area is for decontamination of personnel and equipment when leaving the hot zone. This
area should be immediately adjacent to the hot zone, positioned upwind, and placed so it is
easy for personnel to enter. The entrance from the warm zone into the hot zone should be
large enough that personnel can enter the hot zone without interfering with decontamination
procedures.
c. Cold Zone (Support Zone)
This area does not contain any noticeable contamination. All allied personnel not immediately
associated with the clandestine laboratory, command post, support vehicles and general
populace will stay in this zone. This is the only zone where eating, drinking, and smoking are
allowed at a clandestine lab scene.
F. PERSONAL PROTECTIVE EQUIPMENT (PPE)

1. Personal Protective Equipment (PPE) shall be provided by the VSO and used by personnel to
protect themselves from known and potential health hazards at the clandestine laboratory scene.
2. No VSO employee or person assigned to the CLRT will wear any personal protective equipment
that has not been approved by the Clandestine Laboratory Coordinator.
3. The Site Safety Officer will make all decisions regarding the selection of personal protective
equipment. It will also be the responsibility of the Site Safety Officer to determine the level of
personal protective equipment to wear and when it is appropriate to downgrade the required
personal protective equipment.
4. Levels of PPE worn at the scene shall be based on the chemicals found, location of the chemicals,
reaction by-products, concentration of chemicals in the air, and other available information. Types
of PPE used by the VSO CLRT are:
a. Self-Contained Breathing Apparatus (SCBA)
b. Air Purifying Respirator (APR), with combination chemical cartridges
c. Hooded, chemical impermeable clothing with heat sealed seams (e.g., Saranex)
d. Nitrile inner and outer gloves
e. Latex boot covers or chemical resistant neoprene boots with steel toe and shank.
G. PPE LEVEL GUIDELINES
1. The following U.S. EPA guidelines will be used to determine the appropriate level of PPE to wear.
2. LEVEL B GUIDELINES
a. Level B – The highest level of respiratory protection and splash protection used by VSO. This
level is for initial investigation of a clandestine drug lab, whenever the potential for phosphine
or phosgene exposure exists, when the concentration and type of chemicals are unknown, or
when handling a deceased individual at a clandestine lab. Level B shall also be worn when
entering confined spaces or areas that have a potential lack of oxygen (less than 19.5%).
Level B equipment includes:
(1) Full-face Self-Contained Breathing Apparatus (SCBA), NIOSH approved;
(2) Hooded, chemical impermeable clothing with heat sealed seams (e.g., Saranex);
(3) Chemical resistant outer gloves (Nitrile);
(4) Chemical resistant inner gloves (Nitrile);
(5) Chemical resistant neoprene boots with steel toe and shank, or latex boot covers;
(6) Nomex flame resistant inner garment (optional).
3. LEVEL C GUIDELINES
a. Level C – Downgrade in respiratory protection, same level of splash protection. Level C shall
be worn when the types and concentrations of airborne substances are known there is no
possibility of phosphine or phosgene exposure, and when oxygen levels are greater than
19.5%. Level C equipment includes:
(1) Full-face Air Purifying Respirator with chemical combination cartridges;
(2) Hooded, chemical impermeable clothing with heat sealed seams (e.g., Saranex);
(3) Chemical resistant outer gloves (Nitrile);
(4) Chemical resistant inner gloves (Nitrile);
(5) Chemical resistant neoprene boots with steel toe and shank, or latex boot covers;
(6) Nomex flame resistant inner garment (optional).
(7) Level C chemical combination cartridges shall be routinely changed based upon the
“Change-out Schedule”
4. LEVEL D GUIDELINES

a. Level D – No respiratory protection required; minimum level of PPE used. This level is used
for handling dirty or contaminated articles that are no longer a respiratory hazard. Level D
does not require all of the PPE to be worn together, but can include only what is needed for
the task at hand (i.e., Nitrile gloves only). Level D equipment includes:
(1) Hooded, chemical impermeable clothing (e.g., Saranex);
(2) Chemical resistant gloves (Nitrile);
(3) Chemical resistant boots with steel toe and shank, or latex boot covers;
(4) Safety glasses or goggles.
5. DONNING AND DOFFING GUIDELINES
a. All levels of personal protective equipment shall be donned and doffed outside of the hot
zone.
b. All zippered seams, cuffs, and ankles shall be taped with duct tape with gauntlet of glove and
ankle cover of boots on the inside of suit.
c. All PPE should be decontaminated to the fullest extent possible, once the task is completed.
d. In the event of an emergency or if a leak is noticed in the PPE, the individual must be removed
from the hot zone immediately and the PPE deconned (decontaminated) and removed.
H. EMPLOYEE EXPOSURE INCIDENTS
1. EXPOSURE REPORTING REQUIREMENTS
a. If any employee working at a clandestine drug lab site is exposed to hazardous chemicals
that affect the health of the person, a VSO Clan Lab Exposure Report (CLER) form, Notice
of Injury, BlueTeam and all necessary VSO reports will be completed, and the employee will
be transported to the nearest hospital capable of treating the exposure.
b. A copy of the CLER form as well as all related reports will be forwarded to the clandestine
lab coordinator in a timely manner.
c. If an employee is seriously injured, the On-Site Supervisor will notify their chain of command
immediately.
I. SECURING & DISMANTLING PROCEDURES
1. The following phases shall be used in the securing and dismantling of clandestine laboratory
scenes:
a. Planning
b. Entry
c. Assessment
d. Dismantling & Evidence Sampling
e. Disposal
f. Decontamination
2. PLANNING
a. This is the initial phase of all clandestine laboratory enforcement actions. This phase includes:
(1) Evaluating all available information about the chemicals at the scene to develop the
HARP form;
(2) Developing emergency evacuation and medical treatment plans;
(3) Coordinating service of search warrants with allied agencies;
(4) Ensuring adequate personnel and safety equipment are available;
(5) Initiating the HARP form;
(6) Ensuring participants are briefed on issues of safety and procedures;
(7) Designating the Site Safety Officer to be assigned by the Case Agent.

b. Raid Briefing
(1) Pre-raid briefings of all personnel will be conducted prior to entering a scene.
(2) These briefings will discuss the activities to be performed considering health and safety
issues and the necessary protective equipment.
(3) The briefing will be conducted by the Case Agent or designee and documented on the
HARP form.
(4) No employee shall be allowed to enter the scene without being provided a health and
safety briefing.
3. ENTRY
a. For purposes of this safety policy only, entry is defined as: the initial entry into a building by
law enforcement personnel pursuant to the investigation of illegal drug manufacturing.
b. Entries into buildings where suspects are or might be present will be accomplished using
safety equipment.
c. Once the building has been cleared of suspects, the site supervisor will direct the pre-
assessment or assessment phase to begin utilizing proper safety equipment as determined
by the Site Safety Officer.
d. Whenever possible the entry team will consist of Laboratory-Safety certified law enforcement
personnel. No entry into a suspected lab site will be conducted without a safety briefing as
outlined within this general order.
4. ASSESSMENT
a. The assessment team shall be comprised of at least two laboratory-safety certified
personnel. This phase includes:
(1) Determining the level of personal protective equipment required for this phase;
(2) Identifying or verifying site hazards for known or suspected hazardous conditions;
(3) Deactivating and ventilating as needed;
(4) Informing the Site Safety Officer of all observed chemicals and perceived hazards;
(5) If necessary, reviewing the Material Safety Data Sheets (MSDS), NIOSH, NES, NFPA,
HMIS, and any other available literature for chemical information regarding chemicals
at the scene (refer to the Definition Section page 1-2);
(6) Using the above information to establish site control zones and determine the level of
PPE needed for the next phase;
5. Labs inside buildings or other spaces that do not have good ventilation and ANY lab where
“cooking” has been in process when the lab was entered. A SCBA shall be used until the
atmospheric content can be determined to be safe.
6. Non-cooking labs with good ventilation or boxed labs. A full-face respirator with the standard
SCOTT or MSA cartridges will be used as a precaution until it can be determined that none of the
containers are open and leaking.
7. Air monitoring instruments (Lower Explosive Limit = 10%, Oxygen >19.5% or less than 23.5%,
Phosphine <0.3 ppm, Ammonia < 50ppm) will be used to determine whether respiratory protection
continues to be necessary. Colorimetric tubes may also be used for other contaminants, such as
hydrogen chloride (< 5 ppm).
8. DISMANTLING & EVIDENCE PROCEDURES
a. DISMANTLING: Dismantling, if necessary, shall be directed by the site safety officer and will
consist of the following:
(1) Photographs shall be taken prior to dismantling;
(2) Identify, document and collect evidence;
(3) Follow all of the guidelines outlined on the evidence sampling, transporting and storage
section of this policy;

(4) Under no circumstances shall personnel deliberately use their sense of smell to identify
hazardous materials;
(5) Photographs of all samples shall be taken together with the original containers;
(6) Photographs shall be taken of any evidence items to be removed from the scene;
(7) Photographs shall be taken of any items from which latent prints are taken.
b. EVIDENCE SAMPLING, TRANSPORTING & STORAGE: Evidence sampling/collection is
vital to the successful prosecution of a person charged with manufacturing an illicit drug.
Therefore, it is essential that selected items of evidence are properly collected, packaged and
transported to the lab or storage facility. To ensure that this task is accomplished, the Case
Agent working with the site safety officer shall determine what items need to be collected at
the scene.
(1) Collection of Evidence – Pursuant to the provisions of this policy, only clandestine
laboratory certified personnel will collect evidence samples at the scene. During this
process these individuals shall be under the direction of the designated laboratory-
certified site safety officer on scene or the on scene Site Safety Officer Supervisor, who
shall ensure the following tasks are accomplished:
• Seal each of the inner sample containers in a chemical resistant evidence pouch
• Place the chemical resistant evidence pouches in an evidence container
• Coordinate with the Case Agent for the transport of samples to the regional crime
laboratory
(2) Transporting & Storage – Upon the collection of the sample, the Case Agent or
designee shall ensure the following tasks are accomplished:
• In coordination with the SSO, ensure the samples are transported from the scene
to the regional laboratory or arrange for later transport to the crime lab.
• Ensure that all evidence is in compliance with both state and federal laws.
• Ensure that all evidence is stored safely and disposed of according to law.
J. TRAINING REQUIREMENTS
1. All employees working on-site who may be exposed to hazardous substances, health hazards, or
safety hazards, and their supervisors and management responsible for the site, shall receive
training before they are permitted to engage in hazardous waste operations that could expose
them to hazardous substances, safety, or health hazards.
2. Primarily Network Environmental Systems (NES) will provide training; however, this does not
preclude attending training offered from other sources/agencies so long as all safety and
certification training curriculum is documented as meeting OSHA standards. The following classes
describe the required training for VSO Clandestine Laboratory Personnel working clandestine
laboratories:
a. Clandestine Laboratory Certification (40hr) – This training provides the basic
understanding of health and safety issues pertaining to a clandestine drug lab. This includes
the recognition, evaluation, and control of chemical and physical hazards, air monitoring
instrumentation, and utilization of personal protective equipment.
b. Safety Refresher Training (8hr) – Required annually to review and refresh the topic of health
and safety at clandestine laboratories, and to discuss any new health and safety concerns
with the manufacture of illicit drugs.
c. Site Safety Officer Training (8 hrs. min.) – Site Safety Officer (SSO) course is an advanced
training session for experienced individuals who have successfully completed the 40-hour
Clandestine Laboratory Certification Course. The program is designed to certify the
participants as clandestine laboratory site safety officers, an OSHA requirement for every
site. Individuals with the responsibility of managing or developing their agency’s clandestine
laboratory health and safety program should also attend. The advanced course schools
participants in topics such as advanced assessment techniques, confined space entry
requirements, respirator fit testing procedures, in-depth air monitoring instrumentation, and
other health and safety related issues.

d. Supervisor Training (8hr) – This supervisor training course is required, if available, for all
clandestine laboratory supervisors or agents at a clandestine lab scene who have to act as
the on-scene supervisor or persons who supervise personnel who respond to clandestine
laboratories. Emphasis is placed on legal issues of supervising a lab crew when working with
hazardous chemicals and dangerous situations.
K. MEDICAL SURVEILLANCE PROGRAM
1. PROGRAM OBJECTIVES
a. The VSO Medical Surveillance Program requires that only medically approved employees
shall participate in clandestine laboratory activities. Monitoring the health status of employees
may detect the early stages of a possible work related illness. No employee will be allowed
to participate on the Clandestine Laboratory Enforcement Team (CLRT) unless medically
certified by a County or personal physician. To participate in the CLRT refers to any employee
or other person who, as a matter of employment, is required to enter the contamination or hot
zone. The objectives of this program are to provide:
(1) Recognition of medical abnormalities at the earliest opportunity in order for corrective
action to be implemented;
(2) Identify illnesses that may be aggravated by exposure to hazardous substances,
physical agents, or other job related factors;
(3) Provide immediate attention for injuries due to overexposure from an emergency
incident involving hazardous substances;
(4) Identify personnel who may be at risk from the use of personal protective equipment
such as respirators and protective clothing.
2. Medical Examination Procedures – The medical examination provided for by the VSO consists
of the following:
a. Occupational/medical history;
b. Physical examination;
c. Blood chemistry screening;
d. Pulmonary function and spirometry testing;
e. Treadmill exercise test/echo stress test (optional, determined by physician);
f. Employee chest x-ray (optional).
3. Medical Examination Requirements – Medical examinations and consultations will be performed
by or under the supervision of a licensed physician, preferably an occupational physician.
a. When using County physicians, the examinations and consultations will be at no cost to the
employees and time will be provided to participate in the program. Examinations will be
provided:
(1) Prior to assignment;
(2) Every 12 months;
(3) At termination of employment or reassignment outside of the clandestine laboratory
response group;
(4) Episodic and emergency medical care;
(5) At more frequent times, if the physician deems it necessary
b. At the completion of the examination, the physician will provide the employer with a
confidential written opinion.
c. The employer will provide this opinion to the employee.
L. LAW ENFORCEMENT NOTIFICATION
1. The clandestine laboratory investigation Team Leader or designee shall send a written notification
letter (see attachments) to responsible parties for notification of potential remaining hazards.
2. The notification letter shall be sent to:

a. The location of the clandestine laboratory seizure site;
b. The property owner of record if the location of the clandestine laboratory seizure is
rented/leased by a third party other than the property owner of record;
3. A VSO Clandestine Laboratory Warning Sticker shall be applied to the exterior side of the front
door of the site of a clandestine laboratory seizure.
• Clandestine Laboratory Exposure Report, VSO Form # 051407.001
• Confined Space Entry Permit, VSO Form # 051407.003
• Hazard Assessment and Recognition Plan, VSO Form # 05147.002
• Notification of Hazardous/Toxic Chemical Contamination to Owner of Record of Private Property

OFFICE

GO-042-15 01/05/2021 None
Title
EYEWITNESS IDENTIFICATION: LINEUPS AND SHOWUPS
I. PURPOSE
The purpose of this general order is to establish procedures for preparing and conducting non-suggestive
photographic/live line-ups and showups, thus enhancing accuracy and use of eyewitness identifications and
minimizing the potential for misidentifications.
II. DISCUSSION
Eyewitnesses frequently play a vital role in uncovering the truth about a crime. The evidence they provide
can be critical in identifying, charging, and ultimately convicting suspected criminals. That is why it is
absolutely essential that eyewitness evidence be accurate and reliable.
In the use of eyewitnesses, there are two variables that affect eyewitness identification: estimator variables
and system variables.
Estimator variables are those that cannot be controlled by the criminal justice system. They include simple
factors such as lighting, distance to the perpetrator, time lapse, eyewitness veracity, etc., to more complex
factors involved with stress or trauma.
System variables on the other hand, are those that the criminal justice system can and should control and
include all the ways that law enforcement agencies retrieve and record witness memory, such as line-ups,
photo arrays and showups.
For this reason, it is imperative that proper protocol be established and strictly adhered to while administering
eyewitness identification procedures.
Misidentifications not only threaten the innocent, they also derail investigations by taking the focus off the
actual perpetrator. Enhanced attention to identification procedures helps to avoid misidentifications and
ensure that more accurate identifications are made.
III. POLICY
It is the policy of the Volusia Sheriff’s office (VSO) to adhere to non-suggestive, professional and objective
eyewitness identification protocol and administrative procedures as outlined herein. This policy applies to all
forms of eyewitness identification to include photographic and live line-ups as well as field showups. Further,
it is the policy of the VSO to authorize and conduct simultaneous lineups only.
In cases involving multiple witnesses, it shall be the policy of the VSO that only one witness at a time view
the selected lineup. If there are multiple suspects involved and a field showup procedure is warranted, the
suspects shall be separated and subjected to separate individual showup procedures as outlined herein.
IV. DEFINITIONS
Administrator – The person conducting the lineup or showup (Detective/Deputy).

Eyewitness – The person who observes another person at or near the scene of an offense.
Filler – Either a person or a photograph of a person who is not suspected of an offense and is included in an
identification procedure. Used to complete a photo array and bring the total number of photos/persons up to
a minimum of six photos/persons.
Live Lineup – An identification procedure in which a group of persons, including the suspected perpetrator
of an offense and other persons not suspected of the offense, is displayed before an eyewitness for the
purpose of identifying or eliminating suspects.
Photo Array – The group of photographs utilized in a photographic lineup.
Photo Lineup – Showing photographs to an eyewitness for the purpose of identifying or eliminating suspects
Showup – an identification procedure in which an eyewitness is presented with a single suspect for the
purpose of determining whether the eyewitness identifies this individual as the perpetrator.
Simultaneously - Presentation of photos or individuals in a lineup to a witness all at once rather than one-
at-a-time.
Suspect – the person believed by law enforcement to be the possible perpetrator of the crime.
V. PROCEDURE
A. GENERAL
1. The following procedures are designed to enhance the accuracy of identifications and minimize
the risk of inadvertent misidentifications thus providing stronger evidentiary value for the case.
B. COMPOSING AND PREPARING LINEUPS
1. In composing a photo or live lineup, the administrator shall ensure that the lineup is comprised in
such a manner that the suspect does not unduly stand out; however, complete uniformity of
features is not required.
2. When selecting photographs:
• Do not mix color photos with black and white photos;
• Use photos of the same size and basic composition;
• Do not mix mug shot photos with other photos;
• Do not include more than one photo of the same suspect;
• Cover or crop any portion of a mug shot or other photo that provides identifying information
on the subject or other persons included in the photographic lineup (e.g. previous arrest
information, name tags, etc.).
3. Suspects will be placed in different positions in each lineup, to include across multiple cases (e.g.
same suspect in 3 separate robberies) and with multiple witnesses in the same case.
4. PHOTO LINEUP
a. In composing a photo lineup, the lineup administrator shall:
(1) Include only one photo of the suspect in each identification procedure; if multiple photos
of the suspect are reasonably available to the detective/deputy, select a photo that
resembles the suspect’s description or appearance at the time of the incident.
(2) Select fillers (non-suspects) who generally fit the witness’s description of the
perpetrator. Use contemporary photographs of individuals who are reasonably similar
in age, height, weight, and general appearance and are of the same sex and race.
When there is a limited or inadequate description of the perpetrator provided by the
witness, or when the description of the perpetrator differs significantly from the
appearance of the suspect, fillers should resemble the suspect in significant features.
(3) Include a minimum of five (5) fillers per identification procedure.
(4) Do not reuse fillers in lineups shown to the same witness when showing a new suspect.
(5) View the array, once completed, to ensure that the suspect does not unduly stand out.

5. LIVE LINEUP
a. Live lineups require the authorization/coordination through a supervisor and availability of
video/digital and audio equipment for recording of the procedure. All such video/digital and
audio equipment will be in record-ready status prior to beginning the identification process.
b. In composing a live lineup, the lineup administrator shall:
(1) Include only one suspect in each identification procedure.
(2) Select fillers (non-suspects) who generally fit the witness’s description of the perpetrator
in age, height, weight, and general appearance and are of the same sex and race.
When there is a limited or inadequate description of the perpetrator provided by the
witness, or when the description of the perpetrator differs significantly from the
appearance of the suspect, fillers should resemble the suspect in significant features.
(3) Include a minimum of five (5) fillers (non-suspects) per identification procedure.
(4) Create a consistent appearance between the suspect and the fillers with respect to any
unique or unusual feature (e.g. scars, tattoos, facial hair) used to describe the
perpetrator by artificially adding or concealing that feature.
(5) Do not reuse fillers in lineups shown to the same witness when showing a new suspect.
(6) Present separate lineups when there are multiple eyewitnesses.
(7) Place the suspect in different positions in each lineup, both across cases and with
multiple witnesses in the same case.
C. INSTRUCTING THE WITNESS PRIOR TO VIEWING A LINEUP
1. Prior to viewing any photo or live lineup, the administrator shall provide standardized instructions
to the witness and shall obtain from the witness a signed acknowledgement of the information
provided through use of the Witness Form: Simultaneous Lineup. Instructions to the witness will
include the following information:
a. You will be asked to view a group of photos/individuals.
b. The person of interest may or may not be among the persons in the identification procedure.
c. You should not feel compelled to make an identification; it is just as important to clear innocent
persons from suspicion as it is to identify the correct guilty parties.
d. The photos/individuals will be shown to you simultaneously (in a group) and are not in any
particular order. Take as much time as you need to examine the photos/individuals.
e. Individuals presented in the group may not appear exactly as they did on the date of the
incident because features such as head and facial hair are subject to change.
f. If you do identify someone, I will have you designate the photograph/person you have
identified and note your exact words regarding your identification.
g. Regardless of whether an identification is made, the investigation will continue.
h. Since this case is an ongoing criminal investigation, you should not discuss the identification
procedures or results.
D. DIRECTIONS TO THE ADMINISTRATOR
1. After instructions are read to the witness and the witness acknowledges the specific instructions
in writing, the Administrator will step away from the witness’s immediate vicinity. If possible, the
Administrator should not be in the witness’s direct line of sight. This will help to minimize the
opportunity for inadvertent behaviors that might influence the witness’s decision and provides the
witness a more relaxed opportunity to view the lineup.
2. During contact with the witness(es), Administrators are prohibited from communicating, either
verbally or by body language, anything beyond the reading of the standardized instructions that
may mislead a witness during the eyewitness process and shall scrupulously avoid any conduct
that directly or indirectly influences the witness’s decision.
3. Any special circumstances that prompt a variance from the instructions or refusal of the witness
to acknowledge that they read the instructions shall be documented.

E. CONDUCTING THE ID PROCEDURE
1. The identification procedure will be conducted in a manner that promotes the accuracy, reliability,
fairness and objectivity of the witness’s identification.
2. The Administrator shall ensure communication among multiple witnesses is prevented during
lineup procedures to avoid “contamination” of results.
3. PHOTO LINEUP
a. When presenting a simultaneous photo lineup, the lineup administrator shall:
(1) Confirm that the witness understands the nature of the lineup procedure;
(2) Avoid saying anything to the witness that may influence selection;
(3) If identification is made, scrupulously avoid communicating in any way to the witness
any information regarding the individual they have selected.
(4) Record all results as per section, “Recording ID Results”.
b. Preserve the presentation order of the photo lineup. In addition, the photos themselves shall
be preserved in their original condition.
4. LIVE LINEUPS
a. All live lineups must conform to specific legal requirements. If the right to counsel has
attached, the counsel representing the accused is entitled to have sufficient time to confer
with their client prior to the lineup, and to observe the lineup itself. Any waiver of right of
counsel must conform with requirements of law.
b. In a live lineup no person aware of the suspect’s identity other than the detective who is
administering the lineup, and in the case where the right to counsel has attached the
suspect’s attorney, may be present.
c. Instruct all those present at the lineup not to suggest in any way the position or identity of the
suspect in the lineup and that such communication in any way, verbal or body language,
about assumed identity of the suspect is prohibited.
d. When presenting a live lineup, the lineup Administrator shall:
(1) Prior to the viewing, provide viewing instructions to the witness.
(2) Ensure that any identification actions (e.g. speaking, moving, etc.) are performed by all
members of the lineup.
(3) If an identification is made, scrupulously avoid communicating in any way to the witness
any information regarding the individual they have selected.
(4) Record all results as per section, “Recording ID Results”.
e. Document the lineup by photo, video and audio. This documentation should be of a quality
that represents the lineup clearly and fairly.
f. Instruct the witness that since the case is an ongoing criminal investigation, the witness
should not discuss the identification procedures or results.
F. RECORDING ID RESULTS
1. When conducting an identification procedure, the lineup Administrator shall preserve the outcome
of the procedure by documenting any identification or non-identification results obtained from the
witness. Preparing a complete and accurate record of the outcome of the identification procedure
is crucial. This record can be a critical document in the investigation and any subsequent court
proceedings.
2. Document in writing the lineup procedure including:
a. Date and time of the identification procedure
b. Identification information of lineup participants
c. If a photo lineup, include sources of all photos used
d. Names of all persons present at the lineup

3. Document the level of confidence expressed by the witness in terms of witness conduct, relevant
observations, and the witness’ statements word-for-word regarding how sure they are by utilizing
the Witness Form: Simultaneous Lineup.
• Example: “Upon viewing photo number four, the witness stated, ‘That’s the one. He’s the one
who told me he was going to kill me,’ and the witness began crying.”
4. Record both identification and non-identification results in writing as noted by the witness.
5. Ensure that the results are signed and dated by the witness including any acknowledgement forms.
6. Ensure that no materials indicating previous identification results are visible to the witness.
7. Ensure that the witness does not write on or mark any materials that will be used in other
identification procedures.
8. Regardless of whether, or not an identification is made, all results, forms utilized and
documentation about the identification process will be maintained in the investigative case file; all
recordings and photograph arrays shall be preserved and submitted to the Evidence Section.
G. SHOWUPS
1. A showup is a field identification procedure performed when circumstances require the prompt
display of a single suspect to a witness. The inherent suggestive nature of the encounter can be
minimized through the use of procedural safeguards.
2. In order to determine whether a suggestive out-of-court confrontation gave rise to a likelihood of
misidentification, courts have considered such factors as:
• The opportunity of the witness to view the criminal at the time of the crime
• The witness’s degree of attention
• The accuracy of the witness’s prior description of the criminal
• The level of certainty demonstrated by the witness at the confrontation
• The length of time between the crime and the confrontation,
• Whether the witness was a “casual observer” or the victim of the crime.
3. Showups should be used when compelling reasons/circumstances require the prompt display of
a single suspect to a witness (e.g. public safety concerns).
4. Showups require a supervisor’s approval. The approving supervisor will evaluate the above noted
factors before approving a showup.
5. Determine and document the description of the perpetrator prior to the showup; be as detailed
with the description as possible.
6. Showups should only be conducted when the suspect matching the description of the perpetrator
is located in close proximity (in time and place) to the crime.
7. On scene personnel should transport the witness to the location of the detained suspect to limit
the legal impact of the suspect’s detention.
8. The showup administrator/deputy is prohibited from providing any feedback/communication,
verbal or body language, which may influence the witness in identifying the suspect. If equipped
with a body worn camera (BWC), the camera shall be recording the entire showup process.
9. Showups shall not be conducted with more than one witness present at a time.
10. Witnesses shall be given the following cautionary instructions before viewing a suspect:
a. You will be asked to view an individual(s)
b. The person of interest may or may not be the person that is presented in the identification
procedure;
c. The eyewitness should not feel compelled to make an identification; it is just as important to
clear innocent persons from suspicion as it is to identify the correct guilty parties;
d. Take as much time as you need to view the individual; regardless of whether an identification
is made, the investigation will continue;

e. If an identification is made, your exact words will be noted in regards to your identification;
f. Since the case is an ongoing criminal investigation, the witness should not discuss the
identification procedures or results.
11. If there are multiple witnesses and one witness makes a positive identification during a showup,
that identification should provide the probable cause to make an arrest; the remaining witnesses
should then be provided with a photo lineup procedure rather than continue with the showup.
12. Words or conduct of any type that may suggest to the witness that the individual is or may be the
perpetrator is prohibited.
13. Presentation of the suspect should (if safe to do so):
a. If possible, avoid the restraint of the suspect during the course of the showup;
b. Remove the suspect from the patrol vehicle.
14. If there are multiple suspects and a showup procedure is warranted, the suspects should be
separated and subjected to separate procedures if at all possible. Any extenuating circumstances
(e.g. public safety issue) that prohibit separation shall be documented in the report.
15. Deputies shall fully document the event and the result in an incident report. The documentation
shall include the Witness Form: Showups and the name of the supervisor who authorized the
showup.
H. TRAINING
1. All sworn officers whose duties include the use of lineups and showups shall receive documented
field/roll call training on VSO policy and authorized protocol for conducting eyewitness
identifications and shall acknowledge via electronic signature that they have read and understand
general order GO-042-15 Eyewitness Identification Lineups and Showups.
2. This general order shall be addressed as part of the FTEP for all new recruits; documented
refresher training will be conducted periodically through training bulletins issued by the Training
Section.
• Witness Form: Simultaneous Lineup, VSO Form # 083011.001
• Witness Form: Showups, VSO Form # 083011.002

OFFICE

GO-042-16 01/05/2021 None
Title
EVENT DECONFLICTION AND CASE MANAGEMENT DECONFLICTION
I. PURPOSE
The purpose of this general order is to ensure appropriate use of an event deconfliction pointer system.
II. DISCUSSION
Event Deconfliction, along with the sharing of event and investigative information with other law enforcement
agencies, and proper case activation procedures enhances officer safety, reduces risk and liability,
safeguards the community, promotes case integrity, enhances criminal investigations, and encourages the
effective use of critical resources. As such, the following policy will be adhered to when executing all planned
operations or conducting high risk criminal investigations.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to engage in event deconfliction in an attempt to avoid
dangerous confrontations or unintentional consequences for law enforcement personnel and our citizens by
entering qualifying events into the Case Explorer system.
IV. DEFINITIONS
Case Deconfliction – Runs case/target deconfliction. After submitting an entity into the system, Case
Explorer searches the entire database for a positive match based on certain criteria entered. If a match is
found, the user will receive pointer information to contact the other party involved and share relevant cases
information. Match data between organizations allowing interagency deconfliction while maintaining control
of local data. Case Explorer also interfaces with the National Virtual Pointer System (NVPS).
Case Management – Case Explorer can be utilized as a case management tool. Cases can either be labeled
as a “Case” or “Group” in which users can add information into one of six entities: people; places; things;
vehicles; weapons; or drugs. Once the user has recorded their information into the program, they are able to
create associations between entities, as well as relate cases to one another.
Conflict – A conflict refers to two or more operations that meet the match criteria and are deemed to be in
conflict with each other; a separate Conflict ID number is generated as a result.
Event – An event is any planned law enforcement investigative operation submitted for inclusion into an
event deconfliction system that requires a uniformed or plainclothes officer’s personal appearance at a
predetermined location for purposes such as serving of a search warrant, an arrest warrant, or a protective
order; warrant sweeps; surveillance; money pickups; stings; and any other high risk operation.
Event Deconfliction – The Event Deconfliction feature in Case Explorer is used to ensure officer safety. The
user submits information about planned events including, but not limited to surveillance operations, buy bust
operations or the execution of search and seizure warrants. Case Explorer will alert anyone involved of

possible operational conflicts with other known high risk events that exist within a certain geographic
proximity.
V. PROCEDURE
A. GENERAL
1. To ensure officer safety, it is vital for all law enforcement agencies and personnel to participate in
event deconfliction.
2. The three nationally recognized event deconfliction systems – Case Explorer, RISSafe, and
SAFETNet – are designed to enable law enforcement personnel to enter specific, relevant
information prior to an event to determine whether there are any conflicts (e.g. the event happening
at the same date/time/location as another event) with other law enforcement actions.
3. Once the information is submitted, personnel receive notification of a potential conflict with another
operation. Based on the information returned to the submitter, a review should be conducted of
potential conflicts to more precisely determine whether an actual conflict of events exists and to
address the conflict accordingly.
4. The three systems are connected using an interface solution developed in coordination with the
system owners. This interconnectivity further strengthens deconfliction among agencies,
enhances officer and citizen safety, and improves information sharing.
5. The VSO utilizes Case Explorer for event deconfliction.
6. Case Explorer issues a “deconfliction number” for each target or event submitted. These numbers
are considered verification that deconfliction has occurred; the deconfliction number will be
documented on the VSO Investigative Operational Plan form.
7. Personnel are cautioned that Case Explorer is only able to deconflict information it actually
receives. As such, the receipt of a deconfliction number does not preclude the possibility that other
law enforcement agencies are pursuing an investigation of said target or event.
8. Necessary precautions will always be taken regardless of deconfliction.
B. EVENT DECONFLICTION
1. All information entered into Case Explorer is confidential and law enforcement sensitive.
Participating agencies own their data; limited data will be stored for conflict/auditing purposes only.
2. The following activities/events shall be entered into the Case Explorer Event Deconfliction system:
a. The service of search warrants and seizure warrants;
b. The service of high risk arrest warrants;
c. Narcotic Operations (buy-walk, buy-busts, reverse sting operations, controlled drug
deliveries, undercover operations, etc.);
d. Informant or officer face-to-face meetings with suspects for the purpose of receiving,
delivering, or negotiating the receipt or delivery of any contraband;
e. Approaching a person at their place of domicile and requesting permission to search for any
contraband (“knock and talk”); especially in anticipation of activities involving a felony crime
or drug related crime;
f. Predetermined surveillances, whether stationary or mobile, including those occurring in our
agency’s jurisdiction or the jurisdiction of a non-participating law enforcement agency;
g. Covert activity by officers, or by informants acting under the direction of officers, that could
initiate a response from citizens or local police who may reasonably believe that a crime is in
progress;
h. Fugitive operations which are operational (roundups);
i. Long term covert operations (storefronts);
j. Tracking Device Installation/Removal;
k. Person or property operations; stolen or burglarized property operations;

l. Any other high-risk or specialized law enforcement activities that would benefit from event
deconfliction.
3. Personnel conducting field operations as described above shall ensure that these operations are
entered into the Case Explorer Event Deconfliction system either through online secured web
access or through any Case Explorer trained personnel.
4. All operations requiring entry into the event deconfliction system shall be made prior to the
operation taking place.
5. Information entered into the Case Explorer Event Deconfliction system shall include:
a. Date and time of planned operation;
b. Type of operation’
c. Location of the operation;
d. Information about the suspect(s), including full names, aliases or monikers, date of birth,
vehicle information, phone numbers;
e. Lead and participating agency names;
f. Agency case number;
g. Name and agency of the person entering the operation, including cellular telephone number,
along with a secondary point of contact for the operation;
h. Specify the radius of deconfliction (if not preset by the deconfliction system):
(1) Hard/fixed address/location= 280 feet
(2) Parking Lot or Intersection= 1 mile
i. Lead Agent name, cellular telephone number and e-mail;
j. Supervisor name, cellular telephone number and e-mail.
6. If a conflict with other law enforcement activity is identified, both of the event contact personnel
will be notified by Case Explorer Event Deconfliction system or personnel making the entry.
7. Each affected law enforcement entity is responsible for contacting one another and resolving the
conflict before taking further action. Investigating personnel will not execute any operations until
identified conflicts have been resolved.
8. Event owners will contact each other prior to engaging in operational activities and responsible for
sharing appropriate operational data; system owners will not release operational details.
9. Unresolved operational conflicts will be immediately referred to supervisory level personnel.
10. Any exemption or deviation from this procedure shall be considered on a case-by-case basis and
approved only by a District/Section Commander or designee.
C. CASE MANAGEMENT
1. Case Explorer can be utilized as a case management tool.
2. Cases can either be labeled as a “Case or “Group” in which users can add information into one of
six entities: People, Places, Things, Vehicles, Weapons, or Drugs.
3. Once the user has recorded their information into the program, they are able to create associations
between entities, as well as relate cases to one another.
D. CASE DECONFLICTION
1. Target and investigative activity deconfliction applies to subjects, gangs, locations, telephone
numbers, vehicles, and other investigative information about criminal activity.
2. Investigations of narcotics, weapons, internet crimes against children, child pornography,
human/sex trafficking shall be queried to determine whether another agency has an ongoing
investigation with common investigative information.
3. Case Deconfliction is intended to reduce parallel investigations and to promote investigative
collaboration.

4. If a conflict is discovered in either target or investigative activity, contact shall be made with the
other agency to resolve and coordinate issues and information.
5. Any criminal investigation or intelligence information can be entered into Case Explorer Case
Deconfliction System.
6. Investigations of narcotics, weapons, internet crimes against children, child pornography and
human/sex trafficking will be entered into Case Explorer Case Deconfliction System when initiating
an investigation.
E. ACCESS, TRAINING AND COMPLIANCE
1. Personnel with assignments that require event deconfliction will receive training (available through
the Central Florida HIDTA Investigative Support Center) prior to use/access.
2. Once trained, respective individuals will receive appropriate security access allowing them to
navigate through the Case Explorer Event Deconfliction System.
3. Event deconfliction is a key component of officer safety during planned law enforcement
operations and high risk investigations. Consequently, failure to comply with this policy may result
in disciplinary action.
• Operation Plan, VSO Form # 091597.002
• Search Warrant-High Risk Arrest Warrants-Operations Checklist, VSO Form # 091597.001

OFFICE
GENERAL ORDER Original Issue Date Last Review

GO-042-17 01/05/2021 None
Title
INTERVIEW ROOMS
I. PURPOSE
The purpose of this general order is to establish basic guidelines and procedures for both patrol and detective
personnel utilizing agency designated rooms to conduct interviews and interrogation.
II. DISCUSSION
Interview rooms are commonly used in the investigative process and may include electronic recording and
monitoring equipment to aid in the documentation of interviews.
Occasionally, serious conditions may unexpectedly develop or escalate during the course of conducting
interviews or interrogations, such as a cooperative suspect becoming combative.
Therefore, it is important that interview rooms be used in the most professional manner possible to ensure
the safety of all persons involved in the interview process and to ensure the admissibility of any statements
made therein.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to provide designated rooms for the purpose of conducting
interviews and interrogation in order to ensure the safety of personnel and of those being interviewed.
Further, it is the policy of the VSO that such designated rooms be utilized in a professional manner to ensure
compliance with all applicable constitutional requirements.
IV. DEFINITIONS
Digital Evidence – Evidence that is captured digitally on a device such as a Digital Camera, Body Worn
Camera or Interview Room Camera and stored on a server; may include photographs, audio recordings, and
video footage with evidentiary value that is captured and stored in digital format.
Information Technology Section (IT) – A section within the Administrative Services Division, the
Information Technology Section will maintain the integrity and accessibility of the Digital Evidence through
disposals, audits, expungements and redactions.
Interview Room – A designated room within any agency facility used for conducting interviews,
interrogations or truth verification examinations of suspects, victims and witnesses.
Milestone System – Computer system consisting of hardware and software used to digitally record video
and audio of interviews conducted in the interview rooms at the Sheriff’s Operations Center and the district
offices. For recordings with evidentiary value, the Milestone System is used as short-term storage until the
recording can be transferred to long term digital evidence storage.

Video Recording – The electronic recording of visual images with or without audio recordings.
Weapon – Any authorized firearm or weapon as defined by agency general orders GO-001-02 Firearms and
GO-001-03 Use of Non-Deadly Force.
Weapons Control – The act of securing in an appropriate manner all weapons in the deputy/detective’s
custody, either on their person in approved agency holsters/holder or through other means, at all times when
conducting interviews and interrogations in any agency designated interview room.
V. PROCEDURE
A. INTERVIEW ROOM SECURITY
1. An interview room is not a holding cell. Suspects or detainees will be under direct, continuous
supervision, monitoring and control by deputies/detectives whether in person or through
continuous monitoring of electronic video recording equipment.
2. The lead deputy/detective shall inspect the interview room for contraband/weapons both prior to
and after conducting any interview regardless of length of time in the room.
3. Arrestees shall be searched prior to being placed in the interview room. If the individual to be
searched is a member of the opposite sex, the search will be conducted by a member of the same
sex and/or in the presence of another deputy/detective, as practical. Non-Arrestee searches will
be at the discretion of the deputy/detective and in accordance with general order GO-001-07
Search and Seizure.
4. Property taken from any person will be safeguarded as follows:
a. Evidence will be identified, marked and processed in accordance with general order GO-083-
01 Collection of Evidence;
b. Personal items that are to be returned after the interview will be inventoried and document
using the Prisoner Property Inventory Report; items will be placed into a paper bag and
secured in a locked cabinet/file drawer by the deputy/detective taking it;
c. If money is to be taken, the deputy/detective taking the money will complete a Currency
Verification Form; the form will be initialed by the deputy/detective and the individual from
whom the money is taken.
5. The wearing of weapons by deputies/detectives while conducting interviews in an agency interview
room will be at the discretion of deputy/detective. Lethal and less lethal weapons must be
thoroughly controlled by Deputies if taken into interview rooms. If carried into an interview room,
all weapons must be secured in a holster or other restraining device and, if possible, concealed
from view. If the deputy/detective enters the interview room unarmed, their firearm must be
secured in a lock box or in the trunk of a VSO vehicle. Members will maintain proper weapons
control at all times while conducting interviews.
6. The preferred method of conducting interviews with suspects and detainees will be to have two
law enforcement members in the room; however, based on the circumstances of the investigation,
sworn members may, at their discretion, interview a suspect or detainee alone.
7. The conduct of interviews/interrogations shall follow established protocols found in general orders
GO-042-02 Criminal Investigation Operations and GO-044-02 Juvenile Arrest and Investigation
Procedures.
8. During interviews that have only one interviewer, another deputy/detective shall continuously
monitor the interview through the Milestone system to ensure the safety of the interviewer and
shall be immediately available to render assistance.
9. Authorization to have other persons be present in an agency interview room will be at the discretion
of deputy/detective or a supervisor, in accordance with general orders GO-042-02 Criminal
Investigation Operations and GO-044-02 Juvenile Arrest and Investigation Procedures.
10. Handcuffing or restraint of in-custody suspects will be at the discretion of the deputy/detective
conducting the interview. Arrested persons will not be left alone in an interview room without first
being handcuffed. If necessary, due to the actions or propensity of the individual to become violent,

additional restraint may be necessary to include cuffing to bar/ring designed for such purpose, or
use of a restraint chair, if available. Use of a restraint chair will be in accordance with general order
GO-001-12 Emergency Restraint Chair.
11. At all times, a sworn officer will remain in the interview room or right outside the door of the
interview room containing an arrested person. While the interview may only require one person,
the second person will operate the monitoring video & audio equipment or serve as security for
the interviewer.
12. Under no conditions, will a suspect or prisoner be left unsupervised. If a suspect or prisoner is left
alone inside an interview room for investigative purposes, the Milestone system must be engaged
and continuously monitored by a deputy/detective; a law enforcement officer must be stationed
immediately outside the interview room to prevent escape.
B. USE OF INTERVIEW ROOMS
1. Each District is responsible for designating in writing a specific room(s) to be utilized for conducting
interviews/interrogations and will provide signage that indicates such. Signage will also indicate
when the room is in use. During use, civilian personnel not directly engaged in the interview
process will not be permitted in the designated area.
2. The interview room may be utilized without activating the electronic monitoring equipment.
3. The deputy/detective conducting an interview is responsible for its cleanliness.
4. Items in the interview room will be kept to a minimum and normally include a table and enough
chairs to accommodate the individuals in the room. Any additional equipment or items, except for
CVSA equipment, required for an interview must be authorized by the respective District or
Investigative Services Commander.
5. Any person who intentionally damages any portion of the room or its equipment may be charged
with criminal mischief or other applicable statutes.
6. Victims and witnesses may be left alone in an agency interview room; at the discretion of the
deputy/detective conducting the interview, electronic recording equipment may be used to monitor
these persons:
a. If victims/witnesses are to be left alone in an interview room as a method of investigation,
deputies/detectives should exercise caution.
b. While audio or video monitoring can assist Detectives during the interview process, it cannot
be relied upon to take the place of personal contact, should intervention become necessary;
c. Persons left alone unattended in interview rooms will be personally observed at least once
every 15 minutes and contacted face-to-face at least once every 30 minutes; these
observations/personal contacts will be documented on an investigative interview contact log
and initialed by the deputy/detective making the observation/contact.
7. Non-custodial detainees will not be restrained but will be accompanied or monitored for safety
purposes.
8. Access to restrooms, water or comfort breaks will not be denied to suspects/detainees as a means
of eliciting or coercing statements or designated to embarrass or humiliate the individual. Access
to restrooms, water or comfort breaks will be granted in a timely manner to all suspects/detainees,
victims or witnesses.
9. Personnel authorized to use a VSO interview room are restricted to VSO Deputy Sheriffs,
Detectives, Victim Advocates, Child Protective Detectives, or other personnel under the direct
supervision of an authorized VSO Deputy Sheriff.
10. A member of an outside law enforcement agency requesting use of any interview rooms and
electronic recording equipment must have the approval of the respective District or Operations
investigative supervisor, be assisted by authorized trained sworn personnel, and must agree to
follow the procedures outlined herein.
C. USE OF ELECTRONIC RECORDING EQUIPMENT
1. The Milestone system shall be the primary method used to record interviews conducted in the
interview rooms at the Sheriff’s Operations Center and the district offices.

2. A document outlining the proper use of the Milestone application is available on the shared “I”
drive under the folder “Manuals and Documents” and the Intranet Homepage under Manuals and
References.
3. In the event a problem is encountered with the Milestone system, the VSO Information Technology
Section shall be contacted immediately to report the issue. VSO Information Technology personnel
may be reached after hours for such emergencies by contacting the Communications Center.
4. When using the Milestone system to record an interview, a backup recording device such as an
audio recorder must also be used.
5. In the event there is a technical issue with the Milestone System, the recording from the backup
recording device will become the official copy of record for the interview. This shall be documented
on the property report and the VSO Information Technology Section shall be notified of the issue.
The detective shall transfer the backup recording into Long Term Storage as outlined in general
order GO-084-02 Digital Evidence Management System (DEMS).
6. The suspect/detainee, witness, or victim may request an interview be recorded using electronic
recording equipment.
7. A member conducting an interview has the discretion whether or not to use electronic recording
equipment in any investigation.
8. A supervisor may direct a member to use electronic recording equipment during an interview.
9. Whenever a member is not sure if electronic recording is necessary or required, the member
should consult with a supervisor or the agency General Counsel regarding the circumstances of
the interview.
10. TRAINING
a. Only members who have received training/instruction in the operation of the electronic
recording equipment may utilize the recording equipment.
b. Training in the use of the equipment will be conducted by Investigative Services Section
members who are knowledgeable in its operation and use.
c. Personnel will be issued user names and passwords only after successfully completing the
training.
D. DOCUMENTING RECORDED EVENTS
1. After the interview is complete, all Video Recordings considered Digital Evidence must be marked
within the Milestone system by the person making the recording with an “evidence lock”. Any
recorded video without this mark will not be transferred to Long Term Storage by
Information Technology and will be automatically deleted by the system after ten (10)
calendar days.
2. If the detective requires a copy of the recording for their case file then it is incumbent upon them
to export it from the Milestone system within the ten (10) calendar day window.
3. When an “evidence lock” is placed on a video recording, the “headline” section of the “evidence
lock” shall be labeled with the case number associated with the video recording and the
“description” section shall be labeled with the type of case (i.e. homicide, sex offense, etc.). See
the Milestone Case Types reference to this general order for the list of acceptable case types.
4. For those Interview Room videos marked with an “evidence lock” the detective/deputy will
document on a Property Report the submission of Digital Evidence using the property involvement
of “Digital Evidence” and will include the total number of interview room videos submitted. The
description of the evidence shall contain the designation of “Interview Room Recording” and the
type of case (Reference: Milestone Case Types). This will electronically establish the chain-of-
custody and transfer custody release from the detective/deputy to the Information Technology for
transferring the recording to Long Term Storage.
5. For all charging affidavits including complaint affidavits, arrest affidavits, and notices to appear in
court, the existence of Interview Room videos shall be listed under the “Evidence Collected”
section with a description to include “Interview Room Recording” and the type of case (Reference:
Milestone Case Types). The statement “Interview Room Recording” shall also be included at the
beginning of the narrative. This will electronically establish the chain-of-custody and transfer

custody release from the detective/deputy to the Information Technology Section for transferring
the recording to Long Term Storage.
6. A copy of the property report or charging affidavit shall be forwarded via email to the
Information Technology at the email address of “[email protected]”. The Information
Technology will respond to this email with confirmation once the video recordings have
been transferred to Long Term Storage. If a confirmation email is not received, it is the
responsibility of the detective/deputy to contact the Information Technology Section for
follow-up.
E. INFORMATION TECHNOLOGY SECTION
1. During normal business hours Information Technology will review the property reports and
charging affidavits that have been received and will export the video in both supported formats
(MKV and the native format).
2. All Video Recordings that are not marked with an “evidence lock” will not be processed by
Information Technology and will be automatically deleted by the system after ten (10) calendar
days.
3. The Information Technology Section shall transfer the recorded video to Long Term Storage under
the case number and type of case contained in the “evidence lock” and shall verify that the upload
was successful.
4. Once the Information Technology Section verifies that the video files were successfully transferred
to Long Term Storage the “evidence lock” shall be removed from the video in the Milestone system.
The Milestone system will automatically delete the backup copy of the recorded videos from Short
Term Storage.
5. Video Recordings that are housed in the Long Term Storage will be handled by the Information
Technology Section in accordance with general order GO-084-02 Digital Evidence Management
System (DEMS).
F. SECURITY OF ELECTRONIC VIDEO RECORDING SYSTEM
1. Passwords are required on all workstations in order to gain entry/access to the system.
2. Access to the Milestone system to view recordings or access the cameras is controlled via user
permissions in the system. The granting or removing of a user’s permissions is controlled by the
Investigative Services Commander or their designee. Any updates to a user’s permissions shall
be forwarded to Sheriff’s IT.
3. Monitoring of the cameras may be monitored remotely using the Milestone system by authorized
personnel for legitimate law enforcement purposes only.
VI. REFERENCES
• Milestone Case Types
• Prisoner Property Inventory Report, VSO Form # 071014.001
• Currency Verification Form, VSO Form # 071410.001

OFFICE

GO-042-18 01/05/2021 None
Title
VOLUSIA COUNTY CRIME CENTER (VC3)
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for the operation of the Volusia
County Crime Center (VC3) and to delineate and outline guidelines for the collection and analysis of data
used to support operational functions.
II. DISCUSSION
Law enforcement requires real-time information for better situational awareness and informed decision-
making in the field and in the communications center. Mission critical intelligence gives law enforcement the
power to access information, stream video, and collaborate in real-time through the integration of various
data sources containing 911 data, criminal reports, GPS coordinates, field contacts, arrests, warrants, sex
offenders, parolees, probationers, pawned property, Highway Safety and Motor Vehicles HSMV information,
data mining resources, public and private video management systems, and other intelligence information.
This intelligence also incorporates applications such as automated license plate readers, social media
analytics, Department of Transportation cameras, Volusia County Traffic Engineering cameras, and aircraft
video. By utilizing intelligent resources/hardware/software and personnel, the VC3 will provide dispatchers,
patrol units, Detectives and other law enforcement personnel with valuable real-time information that will
improve and enhance in-the-field decision making capabilities and ultimately increase safety for both law
enforcement and the public it serves.
The crime analysis function should utilize regularly collected information on reported crimes and criminals to
prevent and suppress criminal activity and apprehend criminal offenders.
The data should be collected, analyzed, assembled, and regularly made available to Deputies, Detectives,
Office of Public Affairs and Media Relations, Citizen Observer Program Coordinator and Community Services
Sergeants.
The information provided should benefit in the development of daily operational and tactical plans, as well as
strategic planning as it relates to crime trends, agency resource allocation, and crime prevention.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to maintain and operate the Volusia County Crime
Center as a comprehensive, evidence-based, data-driven approach to improving officer situational
awareness, field intelligence, and enhanced safety for both law enforcement and the public.
IV. PROCEDURE
A. GENERAL
1. It is the goal of the Volusia County Crime Center (VC3) to provide relevant, real-time information
directly to those Deputies and Detectives in the field who are engaged in high-risk calls-for-service

as the situation develops to improve overall situational awareness and enhanced decision-making
in the field.
2. VC3 will provide relevant, investigative intelligence to Deputies and Detectives actively working
priority cases, to include but not be limited to; homicides, sexual battery, armed robbery, etc.
3. VC3 will provide investigative support for all approved operations to include but not limited to;
search warrants, narcotic operations, arrest warrant round ups, etc.
4. VC3 will provide relevant information to the entire agency ensuring all divisions are aware of active
day-to-day operational information. This intelligence will be provided through a daily Roll Call
Briefing, Volusia County Activity Brief (VCAB), which is distributed by email and posted on
http://vcso.flcjn.net/intel.
5. VC3 will provide subject bios, tactical and strategic crime analysis and the collection, evaluation
and dissemination of criminal intelligence.
6. The Crime Analyst shall be responsible for the collation, analysis, and dissemination of analyzed
data.
7. The data collection personnel from the Records Section collect and organize the crime data which
supports the crime analysis function.
8. The Crime Analyst shall identify and analyze methods of operations of individual criminals, provide
crime pattern recognition, and analyze data derived from field interrogations and arrests.
9. The Crime Analyst shall process and examine data in an effort to identify and interpret criminal
activity so that strategies may be developed to direct law enforcement activities and relate
individual suspects and vehicles to crimes.
10. The Crime Analyst shall utilize, but not be limited to, the following sources:
• Offense reports;
• Investigative reports;
• Follow-up supplemental reports;
• Arrest affidavits;
• Field interrogation forms;
• Computer Aided Dispatch (CAD) and Computerized Records Management System (RMS)
supplied information;
• Geographic Information Systems (GIS) supplied information.
• The Crime Analyst shall identify developing crime patterns or trends.
• The Crime Analyst will aid in the assembly and comparison of specific crimes to those
committed by subjects in custody.
B. ADMINISTRATION OF THE VOLUSIA COUNTY CRIME CENTER
1. VC3 is organizationally placed within the Law Enforcement Operations Division, Special
Investigations Section and overseen by the Special Investigations Section Commander, or
designee, who will function as the VC3 Commander. A Detective Sergeant (VC3 Supervisor)
supervises daily operations of the VC3. The center is staffed by VC3 Operators including
Detectives, Crime- Intelligence Analysts, and Office Assistants as support personnel. The VC3
Supervisor will designate a Detective to function as the “Lead Operator” to oversee daily tasks as
needed.
2. Personnel assigned to VC3 shall perform research on existing information sources (e.g.,
databases, video links, etc.) and provide relevant information to Deputies responding to high-risk
calls-for-service. VC3 staff, in communication with the Deputies and Detectives in the field, are
responsible for ensuring relevant information is passed to the Deputies; VC3 staff are also
responsible for minimizing information overload.
3. The VC3 Supervisor will maintain communication with other units of the Special Investigations
Section, Central Florida Information Exchange, as well as additional organizations that wish to
share real-time information.

C. DATA SEARCHES
1. The VC3 Operator will decide which law enforcement information resources to search and in what
order. The VC3 Operator prioritizes this search to critical situational awareness information.
2. The available, searchable database is dynamic and will change over time; the VC3 Operator will
have access to authorized databases: The VC3 Supervisor will maintain files of databases and
personnel with authorized access on the Investigative Services Section shared network storage
drive (H: drive).
3. All VC3 Operators working calls for service in the VC3 will be required to search prior VC3 logs,
RMS, and other historical databases whenever suspect information is known or a location is
provided.
a. These logs can be utilized to help speed the process of distributing relevant information to
law enforcement personnel responding to a call-for-service.
b. When a previous VC3 log or a case management system is utilized to provide information,
the VC3 Operator will reference the previous log number in the current log being generated.
c. In compliance with the US Department of Justice’s Criminal Intelligence Systems Operating
Policies CFR 28 Chapter 23, VC3 will archive all VC3 logs after a 5-year period. If access is
needed to a log that is older than five years, a request must be submitted to the VC3
Supervisor.
D. LOGGING SEARCHES
1. All calls-for-service where the VC3 Operator is utilizing a database, including the video network,
must be logged into the Crime Center Incident log.
2. DISCLAIMER
a. All data provided by the VC3 is considered informational. Law enforcement personnel are
required to validate the information in the usual and customary manner prior to taking action
(e.g. arrest) per established legal procedures. An arrest will not be made solely on the
information provided by VC3.
3. PUBLIC RECORD REQUESTS
a. VC3 Operators are not permitted to disseminate any information, data, or reports to the public.
b. All public records requests, legal discovery, or other request for VC3 information, data, or
reports will be processed by the VSO Records Custodian.
E. TRAINING
1. Prior to becoming a VC3 Operator, personnel must successfully complete a required thorough and
comprehensive training program and receive in-house training before they are allowed to work an
assignment unattended. The VC3 certification process consists of successfully completing and
becoming individually certified (if applicable) in the following:
• CAD;
• FCIC/NCIC;
• DAVID;
• InSite;
• CrimeNtel;
• Crime Center Incident Log use and access;
• US Department of Justice (DOJ) Criminal Intelligence Operating Systems (CFR 28 Chapter
23);
• Video Network operation and privacy;
• A minimum of 8 hours of training with an approved VC3 Operator.
F. CRIME ANALYSIS FUNCTION
1. The Crime Analyst shall:

a. Identify similarities among different offenses and reveal commonalities and patterns in the
characteristics of current crime problems
b. Assist in the screening and providing of lists of suspects
c. Aid in the assembly and ordering of specific crimes that may involve an offender already in
custody
d. Assist in identifying potential and actual police hazards within VSO jurisdiction)
e. The Crime Analyst shall generate and distribute Crime Analysis Bulletins, memoranda, and
maps relating to:
• Frequency by type of crime
• Geographic factors
• Chronological factors
• Victim and target descriptors
• Suspect descriptors
• Suspect vehicle descriptors
• Modus operandi factors
• Physical evidence information
• Prohibited buffer zones of “real property” as defined by Fla. Stat. § 893.13.
G. CRIME ANALYSIS REPORTS
1. Crime analysis reports will be used to develop operational tactics, crime suppression strategies
and specialized deployment.
2. The Law Enforcement Operations Division Chief shall advise the Sheriff of any crime patterns or
trends as they develop. The intent is to provide the Sheriff with an "early warning system", so the
Sheriff is made aware, in a timely manner, of patterns and trends within the community.
H. DISTRIBUTION OF INFORMATION
1. Dissemination of analysis findings will be sent to agency components in a timely manner using a
distribution pattern approved for each division.
2. The Crime Analyst shall disseminate analytical data produced or retained by the VC3 to outside
sources.
3. The Public Information Officer (PIO), in coordination with the Sheriff, will disseminate crime
information to enhance public information and generate public support. However, information shall
be carefully controlled to prevent hindering ongoing investigations.
I. MEETINGS
1. The Crime Analyst shall attend monthly specified CompStat meetings.
2. The purpose of this meeting will be to collect and disseminate analytical information and data
relating to crime patterns and trends.
J. DOCUMENTATION OF EFFECTIVENESS AND UTILIZATION
1. Recipients of crime analysis information shall evaluate its effectiveness and submit comments to
the VC3 Supervisor.
2. District Commanders shall discuss and verbally report on the effectiveness of the crime analysis
reports during weekly Law Enforcement Operations Division meetings. The Division Chief, or
designee, shall provide the results of that feedback to the Crime Analyst on a periodic basis.
3. An annual review shall be performed by the Crime Analyst to evaluate the usefulness of the crime
analysis reports and to solicit comments on how to improve the work product. This may be done
independently or as part of a staff inspection.

OFFICE

GO-042-19 01/05/2021 None
Title
ALIAS IDENTIFICATION
I. PURPOSE
The purpose of this general order is to establish guidelines for the use and issue of alias identification.
II. DISCUSSION
To develop an undercover identity, it is necessary to utilize various documents to ensure undercover status
creditability. These documents may include drivers’ license, credit cards, social security cards, birth
certificates and physical examination forms, etc. A procedure for obtaining, utilizing and returning these
documents must be established to ensure proper accountability and usage of these documents. Only select
members of the Investigative Services Section and Narcotics Section will be eligible to receive an alias
identity.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to ensure accountability in obtaining and utilizing alias
identification for select investigative members through a joint Memorandum of Understanding with the Florida
Department of Law Enforcement (FDLE).
IV. PROCEDURE
A. GENERAL
1. The VSO has entered into a Memorandum of Understanding (MOU) with FDLE on provision of
Alias Social Security Program.
a. The Special Investigations Section Commander is the designated point of contact with FDLE
to facilitate, coordinate and manage all alias social security number processes.
b. Requests for alias social security numbers will be in compliance with the FDLE Memorandum
of Understanding on provision of Alias Social Security Program (MOU on file).
2. FICTITIOUS DOCUMENTATION
a. To obtain a fictitious Florida drivers’ license, a form letter must be signed by the Sheriff or
designee and mailed to the Department of Motor Vehicles in Tallahassee with a copy of the
applicant's true drivers’ license. The applicant's fictitious name, date of birth, and address
must also be provided. The Department of Motor Vehicles will return a letter with instructions
for obtaining the license.
(1) During undercover operations this license may be used to maintain an undercover
identity.

(2) This license shall not be used for personal reasons. Example: members, either off or
on duty and not in an undercover capacity, who are stopped by another police agency
for any reason, will properly identify themselves with their personal drivers’ license.
(3) Upon completion of assignment in the Investigative Services Section or Narcotics
Section, members will return the fictitious drivers’ licenses to the Special Investigations
Section Commander or designee. The licenses will be returned to the Department of
Motor Vehicles along with a form letter signed by the Sheriff or designee.
b. To obtain a fictitious credit card, the applicant, with approval of the Special Investigations
section Commander will sign a letter of responsibility. This credit card will be issued in the
undercover identity of the member. This credit card will be used to maintain undercover
status. Its usage and accountability is the sole responsibility of the assigned member. The
following parameters will be adhered to:
(1) Under no circumstances will the credit card be used for any personal reasons.
(2) The account balance of the credit card will be paid off totally at the end of each billing
period.
(3) Any investigative expenses incurred by the use of the credit card will be documented
on a Receipt/Investigative Funds Report in accordance with general order GO-043-03
Confidential Funds.
(4) The member and their supervisor will review monthly credit card statements. Copies of
the statements will be forwarded to the Narcotics Section Commander via chain of
command for review and approval. Upon approval, copies of the statements will be
placed in the fictitious credit card file.
(5) Upon completion of the member's undercover assignment in the Investigative Services
Section or Narcotics Section, the member will return the undercover credit card to the
Section Commander.
c. Investigative Services Section or Narcotics Section fictitious business credit cards will be
issued to members only with the approval of the respective Section Commander. These cards
will remain in the assigned member’s possession for as long as the undercover identity
remains in effect. Monthly statements for these cards will be maintained in the fictitious
information file with payments made per Investigative Expense Funds.
d. The Special Investigations Section Commander or designee will maintain an updated list of
all undercover driver’s licenses, alias social security numbers and credit cards which will be
updated in January and in July each calendar year.
3. UNDERCOVER TAGS
a. The use of undercover vehicle tags, out of state tags, or tags not registered to the undercover
vehicles is permissible under the following conditions:
(1) Prior approval of the member's immediate supervisor must be obtained.
(2) The member’s immediate supervisor will have the tag number and description of the
vehicle on which the tag will be displayed. Any change in tags will be updated and
approved by the member's immediate supervisor.
(3) The member requesting to use an undercover tag will complete records checks to
ensure the tag is not stolen or on any alert status.
(4) The Narcotics Section Commander or designee will maintain a current list of all
Narcotics Section vehicles, assigned tags and undercover tags utilized by Division
members.
4. ADDITIONAL DOCUMENTATION
a. There are unique undercover operations that may require additional fictitious documentation.
All applications, false records and documents will be utilized only with the approval of the
Investigative Services Section or Narcotics Section Commander. Upon termination of these
undercover operations, all fictitious records and documents will be delivered to the Division
Chief for proper filing or destruction.

• Receipt/Investigative Funds Report, VSO Form # 103097.001

OFFICE

GO-042-21 01/05/2021 01/05/2021
Title
UNMANNED AIRCRAFT SYSTEMS
I. PURPOSE
The purpose of this general order is to establish guidelines for the safe operation of Volusia Sheriff’s Office
(VSO) unmanned aircraft systems (UAS).
II. DISCUSSION
Unmanned aircraft systems provide an aerial viewpoint, as well as the ability to access locations a person
cannot access or cannot safely access. These abilities make UAS a valuable tool for inspection, evidence
collection, and public safety, such as search and rescue missions and critical incident response.
III. POLICY
It is the policy of the VSO to deploy unmanned aircraft systems in a variety of approved missions covering
critical incident response, suspicious packages, and threat assessment. Unmanned aircraft systems are only
operated by personnel meeting FAA qualifications and VSO authorization and training requirements. All
missions and training flights are flown within U.S. Code, Florida Statutes, and FAA Regulations.
IV. DEFINITIONS
Certificate of Waiver or Authorization (COA) – FAA waiver or authorization for an agency to self-certify
UAS and operators for flights performing governmental functions.
Daylight Flight – Flight of a UAS that occurs one half-hour before sunrise and one half-hour after sunset.
The time of sunset and sunrise are determined by the National Oceanic and Atmospheric Administration
(NOAA).
Defined Incident Perimeter – A defined perimeter to be determined based on the scope of the operation
and a defined operational ceiling at or below 400 feet above ground level (AGL)
Observer – Individual trained to maintain the line-of-sight and 360 degree hazard awareness around the
UAS at all times and assist the pilot in carrying out all duties required for the safe operation of the UAS.
Pilot – The individual exercising control over the UAS during flight, who either
• Holds a current FAA remote pilot certificate with small UAS rating
• Is operating under a FAA certificate of Waiver/Authorization (COA).
• Is under the direct supervision of an individual holding a current FAA remote pilot certificate.
Remote Pilot in Command – Individual who is directly responsible for and is the final authority as to the
operation of the small UAS.

Unmanned Aircraft System/Vehicle (UAS) – An aircraft without a human pilot on board. Its flight is
controlled either autonomously by computers in the vehicle or under the remote control of a pilot on the
ground or in another vehicle.
V. PROCEDURE
A. GENERALLY
1. All training, testing, and maintenance programs will fall under the oversight of the Special
Investigations Section (SIS) Commander, who will serve as the Aerial Response Team
Commander.
B. UAS PILOTS
1. Pilots of small UAS are considered “pilots”.
2. UAS pilots will comply with all testing and vetting criteria as managed by the Special Investigations
Section (SIS).
3. QUALIFICATIONS
a. The requirements to pilot a VSO UAS are:
(1) Holder of a current FAA issued remote pilot’s certificate with a small UAS rating.
• The FAA Part 107 rules require the certificate holder to pass a recurring
aeronautical knowledge test every 24 months to remain current.
(2) Approval to pilot VSO UAS from the Aerial Response Team Commander or designee.
(3) Are current with the VSO required proficiency training outlined below.
4. PILOT MISSION ELIGIBILITY
a. All pilots must be able to show proficiency in specific core competencies in all UAS controls
and operating systems in accordance with FAA regulations and this general order before
being approved to fly missions.
b. All pilots must have a minimum of three qualifying UAS flights, to include take-offs and
landings, in the preceding 90 days to be eligible to fly UAS missions.
5. PROFICIENCY TRAINING
a. In order to maintain proficiency, all pilots shall undergo monthly flight training. This training
shall include at least one 15 minute flight with at least one take-off and landing along with a
practical exercise as determined by the Aerial Response Team Commander or designee.
b. All training flights shall be documented in the pilot’s training records.
c. Each pilot must attend in-service training once a year, to include updated industry standards.
d. Any pilot that does not have documented training or flight time for 60 days or more is required
to be retrained by another UAS pilot who is current.
(1) This training shall include a minimum of one hour ground instruction and flight time,
including making three take-offs and landings to demonstrate proficiency.
(2) All pilots must complete the required flight time and documentation prior to operational
deployment.
(3) Failure to maintain and prove proficiency will result in removal from UAS operations.
6. LOGBOOKS
a. Pilots will be required to maintain an active electronic logbook, utilizing VSO approved
software, which will document the Pilot’s ratings and hours of operations.
C. UAS OBSERVERS
1. Initial Training:
a. Observers will have a current working knowledge of the airspace intended for operations, Air
Traffic Control phraseology and communications requirements, specific UAS aerodynamic
factors, and the ability to obtain and interpret weather information.

b. The observer will receive training on their obligation to see and avoid other aircraft and the
ability to identify position for purposes of relaying position reports to the pilot.
D. UAS CONDITION AND MAINTENANCE
1. The Aerial Response Team Commander or designee is responsible for ensuring UAS are
maintained in flyable condition and required maintenance is completed and documented.
2. UAS will be maintained in a safe operating condition at all times.
3. Pilots will comply with all maintenance guidelines as administered by the VSO Aviation Unit.
4. Maintenance will be conducted per the operational requirements of the UAS manufacturer’s
suggested maintenance plan.
5. Each UAS will undergo a 100 hour inspection by the VSO SIS Technical Operations Group.
6. All maintenance logbooks will be completed and maintained by the member responsible for the
completion of the maintenance and will be subject to review by the Aerial Response Team
7. Prior to each flight, the UAS will undergo a pre-flight inspection by the remote pilot in command of
the flight, who shall possess a current certificate designated for that type of aircraft and relevant
knowledge of that aircraft’s operating systems.
8. Any alterations, modifications, or repairs will be completed by the Aerial Response Team
Commander, or designee. This includes, but is not limited to, the addition, removal, conversion, or
exchange of ANY part of the aircraft or accessories. The aircraft and associated systems must be
inspected and tested by the Aerial Response Team Commander, or designee prior to authorized
deployment.
9. Only after the aircraft system passes inspection and testing, shall the aircraft be approved for
deployment. Approval shall be documented in the maintenance log of the aircraft, to include
documentation of any and all modifications to the systems, to be kept for the service life of the
aircraft and in accordance with Florida public records retention laws.
E. UAS AVAILABILITY AND STORAGE
1. The availability, control, and authorized conditions of use of UAS equipment shall be determined
by the Aerial Response Team Commander or designee.
2. The Aerial Response Team Commander or designee or higher authority is authorized to direct the
use of a UAS during a given operation.
3. The use of UASs will be restricted to personnel who have completed the requisite training and
have logged the required number of hours. ONLY VSO members who have been specifically
identified as a VSO pilot under the VSO UAS program are permitted to operate UASs for official
VSO purposes. Use of personal UASs by unsanctioned personnel is prohibited. Storage of UASs
will be mandated by needs of use but in any case will be controlled by the Aerial Response Team
4. A digital log of use and training will be kept by all personnel including maintenance logs,
certification logs, and flight proficiency and standards logs.
5. UASs must be properly registered with the Federal Aviation Administration (FAA).
6. Personnel authorized to operate UASs will be determined by the Aerial Response Team
Commander or designee or above.
F. DEPLOYMENT CRITERIA
1. UAS equipment will be deployed under specific criteria in compliance with Fla. Stat. § 934.50
(2015) which outlines search and seizure usage by UAS equipment, referred to in the statute as
“Drones.”
2. UASs will be deployed under five main criteria:
a. Upon a lawfully executed search warrant signed by a judge, specifically authorizing the use
of a UAS.

b. To counter a high risk of a terrorist attack by a specific individual or organization if the United
States Secretary of Homeland Security determines that credible intelligence indicates that
there is such a risk.
c. With reasonable suspicion that under particular circumstances swift action is needed to
prevent imminent danger to life or serious damage to property.
d. With reasonable suspicion that under particular circumstances swift action is needed to
forestall the imminent escape of a suspect or the destruction of evidence.
e. To achieve other purposes including, but not limited to, facilitating the search for a missing
person.
G. FLIGHT OPERATIONS
1. GENERAL FLIGHT REQUIREMENTS
a. No person may act as a crewmember:
(1) Within eight hours after the consumption of any alcoholic beverage
(2) While under the influence of alcohol, narcotics, or any medication which may negatively
affect the crewmember’s ability to safely conduct the flight
b. All missions will be flown in accordance with FAA regulations 14 CFR Part 107 and current
FAA National Policy regarding UAS Operational Approval.
c. UAS operations (UASOPS) will be conducted by two personnel at all times. One VSO
member will act as the pilot, the other VSO member will act as an observer and safety officer.
Responsibility for the safe operation of the aircraft will ultimately fall on the pilot.
d. The UAS will weigh less than 55 pounds.
e. All flights with the UAS shall be conducted under VFR conditions and at an altitude below
400 feet above ground level (AGL).
(1) VFR for the purpose of UAS use in the Volusia County Area of Operations (AO) will be
3 miles visibility and a cloud ceiling of 1,000 feet for day operations.
f. The UAS will only be operated under visual line of sight only. The UAS must remain within
the visual line of sight of the pilot or visual observer.
g. The UAS must remain close enough to the pilot or visual observer to be capable of seeing
the UAS with vision unaided by any device other than corrective lenses.
h. The UAS may not operate over anyone not directly involved in the operation.
i. The UAS will be flown during daylight/nighttime operations.
j. The UAS will yield the right of way to other aircraft manned or unmanned.
k. All officer safety operations will involve the use of a visual observer.
l. The UAS operator will follow “see and avoid” procedures. First person camera views will not
satisfy this requirement.
m. All personnel authorized to operate UAS equipment will do so while minimizing possible
danger to civilians or bystanders in the area.
n. The UAS will not exceed the maximum altitude of 400 feet above ground level (AGL), or if
higher than 400 feet AGL, remain within 400 feet of a structure, unless otherwise authorized
by waiver.
o. The UAS will be allowed to fly in Class B, C, D, and E airspace with the appropriate Air Traffic
Control (ATC) clearances.
p. Operations in class G airspace will be allowed without ATC permission.
q. Only one pilot per UAS at any one time. Multiple observers are allowed when needed
depending on conditions.
r. To the extent possible, prior to a positive change in controls, the UAS will be landed prior to
handing over the control unit.

2. PRE-FLIGHT BRIEFING
a. A pre-flight briefing is required to be completed prior to all flights, in which both the pilot and
observer must participate. The pre-flight briefing will include, but is not limited to the following:
(1) Mission – A review of the mission’s goal and expected outcomes.
(2) Weather – A review of current and forecasted weather conditions.
(3) Pilot/observer duties
(4) Communication procedures – A review of communication procedures between pilot,
observer, and other personnel used to support the mission. Including verifying phone
numbers or radio frequencies used to communicate with air traffic control in the event
of a fly-away or other flight emergency.
(5) Danger to non-participants/notification to interested parties
(6) Notices to Airmen (NOTAMs) checked and filed, if necessary
(7) Air Traffic Control (ATC) notified, if necessary
(8) Check for temporary flight restrictions (TFRs)
(9) Mission parameters area of operations boundaries – A review of the proposed flight
area, including maximum ceiling and class of airspace.
(10) Identification of mission limitations and safety issues – Such as battery charge, GPS
strength, and potential for radio interference.
(11) Emergency procedures – A review of emergency/contingency procedures including
aircraft system failure, flight termination, divert, and lost link procedures.
(12) Firmware updates – The UAS firmware is up to date.
(13) Class of airspace checked. – The class of airspace determines whether ATC must be
contacted for clearance to fly.
(14) Checking video downlinks.
3. PRE-FLIGHT INSPECTION
a. The remote pilot in command is required to complete the pre-flight inspection prior to takeoff.
(1) The inspection will be documented digitally using the VSO approved checklist.
(2) Any deficiencies found that would affect flight safety must be repaired before flight.
(a) The remote pilot in command may make any repairs within their training and
abilities.
(b) Any required repairs outside the remote pilot in command’s abilities will be
completed by the Investigative Services Section’s (ISS) Technical Operations
Group.
(c) Any maintenance/repairs made will be documented in the UASs maintenance log.
4. FLIGHT VIDEO
a. If the UAS provides the ability, video will be for the entire flight including takeoff and landing.
b. To the extent possible, all video obtained through UAS equipment will be available through
real-time telemetry.
c. The drone’s pilot for the flight is responsible for ensuring all video from the flight is uploaded
into Digital Crime Scene (DCS) prior to ending their work shift.
d. Flight video determined to not be evidence shall be retained for 180 days, unless determined
otherwise through the administrative review process.
5. FLIGHT RECORDS
a. All UAS training and mission flights shall be documented digitally using VSO approved
software.

b. All flights will be documented in an agency flight log. Each log entry shall include information
regarding:
• Duration of flight time
• Reason for the flight
• Time, date, and location of the flight
• Name of the supervisor approving the deployment
• Staff assigned
• Summary of the activities covered, actions taken, and outcomes from the deployment
H. ACCIDENT/INCIDENT NOTIFICATION AND REPORTING
1. For all in flight accidents and incidents involving injury to any person, damage to property, other
than the UAS, the remote pilot in command shall:
a. Notify the supervisor who authorized deployment of the UAS.
b. If the authority who authorized UAS deployment is not the supervisor over the incident for
which the UAS was deployed, the incident supervisor shall be notified of the accident/incident.
c. The Aerial Response Team Commander or designee shall be notified of the accident/incident.
d. Complete a VSO report detailing the accident/incident.
e. All in flight accidents and incidents involving serious injury to any person or loss of
consciousness, or property damage, other than to the UAS, in excess of $500.00 shall be
reported to the FAA by the remote pilot in command within 10 calendar days of the event.
I. FLIGHT VIDEO ADMINISTRATIVE REVIEW PROCESS
1. The administrative review process shall be the same as that used for reporting use of force; it shall
be documented and reviewed through the respective chain of command to the Division Chief, or
designee. If the Division Chief determines the recording needs additional review prior to finalizing
a retention recommendation, a copy shall be sent to the Chief Deputy for final determination.
2. If a recording is accidental in nature, the deputy shall notify their supervisor. If the recording does
not meet the agency’s requirement for activation and the footage holds no law enforcement or
public value for retention, the supervisor shall initiate the administrative review process and
recommend an abbreviated retention period.
3. If a recording is related to a court order, citizen’s complaint, or potential/pending legal issue, the
recording may be kept for an additional period of time.
4. For recordings that require a retention period other than the standard 180 days, the Division Chief,
or designee shall document the request via interoffice memorandum to the Digital Records Unit.
J. QUALITY CONTROL
1. Monthly the Aerial Response Team Commander or designee shall randomly review 1-3 flight
recordings to ensure that the UASs are being used in accordance with policy and shall identify any
areas that may require additional training or guidance.
K. EVIDENCE
1. PHYSICAL EVIDENCE
a. Any evidence collected in the form of physical samples, video, audio, biological sampling, or
other evidence which may come into contact with the UAS will be deemed to have been
collected by the operator piloting the UAS.
b. The pilot of the UAS will be responsible for collecting, packaging, and submitting any physical
evidence to the Evidence Section in order to preserve the integrity of any operations or
investigations undertaken.
2. DIGITAL EVIDENCE
a. Retention, research and disposal of flight video held as evidence shall be in accordance with
general order GO-084-02 Digital Evidence Management System (DEMS)

OFFICE

GO-043-01 01/05/2021 01/05/2021
Title
NARCOTIC, VICE, AND ORGANIZED CRIME INVESTIGATIONS
I. PURPOSE
The purpose of this general order is to delineate the responsibility for the Volusia Sheriff’s Office (VSO)
narcotic, vice, and organized crime investigations.
II. DISCUSSION
The VSO is committed to the identification, apprehension and prosecution of persons and organizations
involved in the offenses related to organized criminal enterprises, narcotics, and vice.
III. POLICY
It shall be the policy of the VSO to vigorously investigate, record and seek prosecution in all cases involving
organized criminal activity, narcotics, vice and major firearms violations.
IV. PROCEDURE
A. GENERAL RESPONSIBILITIES
1. It is the duty and responsibility of all Deputies to be constantly alert for, seek out and identify
organized criminal activity, narcotics, vice, and major firearms violation activities and to take
appropriate action.
2. Narcotics, vice and firearms violations shall be dealt with by all Deputies. However, offenses of
great magnitude or involving alleged organized criminal activity require investigation by specifically
trained and specialized units. Therefore, cases of this nature shall be referred to and investigated
by the Narcotics Investigative Units (Volusia Bureau of Investigation, West Volusia Narcotics Task
Force and Eastside Narcotics Task Force). All such activities will be conducted in accordance with
the guidelines established in the VSO Confidential Plan for Conducting Operations.
3. The Law Enforcement Operations Division Chief shall be responsible for the VSO efforts to control
vice, organized crime and narcotics.
B. ADMINISTRATION
1. The Law Enforcement Operations Division has the primary responsibility of investigating organized
criminal activity, narcotics, vice and major firearms violations and for gathering criminal
intelligence.
2. The Division Chief or designee is responsible for the overall administration and operational
assignments within the Division and shall report directly to the Sheriff. The responsibilities include,
but are not limited to:

• Ensuring all cases/reports pertaining to narcotics, vice, intelligence, major firearm violations
and organized criminal activity are reviewed and assigned to the appropriate unit for
investigation.
• Maintaining control and security over the confidential informant files.
• Maintaining control of and updating records of all funds.
• Reviewing and forwarding required reports. The Law Enforcement Operations Division Chief
shall, as incidents occur, report to the Sheriff information pertaining to the County’s vice,
organized crime problems and the actions taken to control the County's problems. Reporting
is typically done verbally due to the sensitive nature of the investigations.
• Monitoring and evaluating allocation and distribution of manpower, budgetary needs and
ensuring the goals and objectives are met. Adjustments will be made as necessary.
• Preparing the annual budget detailing the division's needs. This will be completed and
submitted in accordance with VSO procedures.
• Reviewing and approving all surveillance, sting operations, reverse operations and
undercover operations to include raids and the execution of search warrants by the Division.
• Maintaining control and coordinating the use and maintenance of all vehicles and equipment
used within the Division.
• Establishing and maintaining liaison with other local, state and federal agencies responsible
for the investigation of criminal activity in order to ensure effective communication,
cooperation and coordination of effort.
• Establishing and maintaining communication, coordination and cooperation with other
Divisions within the VSO.
• Coordinating training needs with the Training Section.
• Complying with VSO policy and lawful orders given by competent higher authority.
C. SUPERVISORS
1. Supervisors shall be responsible for first line administration and operational functions of personnel
assigned to the unit. In addition to general supervisor's responsibilities, supervisors shall:
• Review, evaluate and assign incoming cases to Unit Detectives.
• Review and approve written documentation to ensure punctuality, accuracy, completeness.
• Supervise surveillance activities to ensure efficient manpower utilization, deployment of
equipment, proper documentation and Deputy safety.
• Supervise the issuing and expenditure of case funds to ensure accuracy, accountability and
replenishment as necessary.
• Oversee the use and maintenance of specialized equipment assigned to include cameras,
transmitting, listening devices, night vision equipment and communications equipment. A sign
out log shall be maintained for all equipment utilized by the Division. Missing, damaged or
worn out pieces of equipment shall be promptly reported to the Division Chief.
• Oversee the use and maintenance of all units leased and assigned vehicles.
• Maintain the issuance, security and control of Confidential Informant files.
• Supervise all stings, reverse, undercover operations, raids and the execution of search
warrants to ensure safety, completeness and accuracy.
• Provide active and close supervision of personnel in the preparation and execution of all
operations and make the appropriate notification to the affected districts or jurisdictions.
• Identify and assist with the training and use of specialized equipment.
D. DETECTIVES
1. Detectives report directly to their unit supervisor. The duties and responsibilities of Unit Detectives
include, but are not limited to:

• Being familiar with and adhering to all VSO general orders, particularly those dealing with
funds, documentation, equipment and vehicle use, undercover operations and the use of
confidential informants.
• Vigorously investigating, documenting and seeking prosecution for all violators of offenses
listed in this general order.
• At all times conducting themselves in a safe and professional manner.
• Writing complete, accurate and timely reports on investigations conducted.
• Comply with all general orders and lawful orders given by higher competent authority.
E. ORGANIZED CRIME
1. The Volusia Bureau of Investigation Unit is primarily responsible for actively investigating and
enforcing local, state and federal laws relating to, drug trafficking organizations, major firearms
violations and organized criminal activity.
2. The Unit shall also be responsible for supporting and coordinating with other law enforcement
agencies in their efforts to combat these activities.
3. The responsibilities for investigation of organized crime include:
• Cases of long term, protracted nature or involving multiple persons and jurisdictions.
• Vice cases of a more complex nature than street level.
• Major firearms violations, i.e., Dealers in large quantities of firearm and explosive materials.
• Organized criminal activity including cases of an historical nature to include O.C.D.E.T.F.,
R.I.C.O., and C.C.E. cases.
• Cases involving oral and wire intercepts.
F. STREET LEVEL NARCOTICS/VICE
1. Generally, the Narcotics Task Force Detectives shall be responsible for the following types of
activities occurring within the county and contract cities:
• Narcotic investigations of less than long term, complex or protracted nature.
• Specific targets such as street dealers, dealers in or around public establishments, private
dwellings, schools and areas frequented by juveniles.
• Street level vice, i.e., non-organized prostitution, gambling, alcoholic beverage, tobacco and
firearm violations.
• Response to specific citizens’ complaints regarding narcotic investigations.
2. All narcotics/vice enforcement and undercover operations will be approved by the unit supervisor
prior to such operations being conducted. The unit supervisor shall ensure that the appropriate
notifications to the affected districts or jurisdictions are made; in situations involving imminent
danger or specific urgency, prior notification is not required.

OFFICE

GO-043-02 01/05/2021 None
Title
FLASH ROLL PROCEDURES
I. PURPOSE
The purpose of this general order is to provide guidelines for conducting undercover operations that show or
"flash" large quantities of cash to suspects.
II. DISCUSSION
Undercover Detectives will occasionally find it necessary to "flash" a large amount of cash to convince a
suspect that the Detective has the cash available to pay for illegal drugs, property, or services.

A. GENERAL
1. The following procedure shall apply when using flash rolls that require funding from the Financial
Management Section to conduct the operation.
2. The Detective shall submit a memo to the Division Chief requesting additional funds to support the
flash roll operation.
3. The memo will be assigned a Divisional memo number and shall contain the following information:
a. The subject matter to include respective case number;
b. The amount of currency requested;
c. The date the memo was sent;
d. Who sent the memo;
e. To whom the memo was sent.
4. Upon the approval of the Law Enforcement Operations Division Chief the memo is forwarded to
the Sheriff for approval. In the Sheriff's absence, the Chief Deputy may authorize approval.
5. The memo shall then be forwarded to the Chief Financial Officer or designated representative for
approval.
B. OBTAINING CURRENCY
1. The check will be made out in the name of two (2) Detectives.
2. If the check is less than ten thousand dollars ($10,000.00), it may be cashed at any appropriate
bank.
3. When a check is drawn from the Finance Unit, a deposit slip will also be provided to the Detectives.

4. Anytime the flash roll is not in the designated safe, it shall be accompanied by at least two (2)
Detectives. Any deviation from this procedure must be approved by the Division Chief or designee.
5. Prior to using currency, the serial numbers shall be recorded and submitted to the Division Chief
or designee.
6. The flash roll shall not leave the direct control of Volusia Sheriff’s Office (VSO) personnel unless
so authorized by the Division Chief or designee.
7. No portion of the flash roll shall be used without authorization of the Division Chief or designee.
8. Upon conclusion of the operation the flash roll shall be re-deposited in the appropriate bank using
a deposit slip provided by the Finance Unit.
9. The case number shall be placed on the deposit slip.
10. The bank will validate the deposit slip at the time of deposit.
11. A copy of the memo, the check and the deposit slip shall be forwarded to the Case Agent, Office
of the Chief Deputy and the Finance Unit.
a. It is the responsibility of the Detectives drawing the flash roll to secure these copies and to
supply them to the appropriate section/division.

OFFICE

GO-043-03 01/05/2021 01/05/2021
Title
CONFIDENTIAL FUNDS
I. PURPOSE
The purpose of this general order is to establish guidelines for the use of confidential funds for the furtherance
of investigations and the recovery of properties or contraband.
II. DISCUSSION
Law enforcement agencies engaged in proactive investigations of criminal activity have a legitimate need for
access to and the use of confidential funds. Strict control of these funds is necessary for not only the legal
aspects of their use, but also for accountability and to eliminate potential for their misuse.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to include in its operational budget confidential
funds to support investigations. Confidential funds shall be received, recorded and disbursed in such a
manner as to ensure justification and accountability.
IV. PROCEDURE
A. PROCUREMENT AND RECORDING
1. The direct responsibility for requesting, receiving, recording, maintaining and the disbursing of
confidential funds rests with the Law Enforcement Operations Division (L.E.O.D.) Chief. Although
the L.E.O.D. Chief is primarily responsible for these duties, they may, as necessary, designate
subordinates to assist them.
2. The Law Enforcement Operations Division Chief shall also continually monitor the demand for and
utilization of these funds in order to ensure that they are adequate, used properly, assist with the
preparation of budgetary requests and project future needs.
3. The Law Enforcement Operations Division Chief, or designee, shall maintain a Master Accounting
Ledger detailing all transactions to include receipt of funds, dates of transactions, nature of
transaction, persons issuing/receiving funds and a transaction number. The Ledger at all times
shall indicate the current balance on hand. Number 15-001 will indicate that it is the first transaction
of 2015. Number 15-002 will indicate the second transaction of 2015.
a. EXAMPLE: Transaction number 15-001
• 15 denotes year of transaction
• 001 denotes the number of the transaction
B. MASTER LEDGER BOOK

1. Funds disbursed to Unit/Task Force Supervisors shall be identified in the master ledger book. The
master ledger book shall be completed and contain:
• The transaction Number (consecutive numerical system as detailed above)
• The date of the transaction
• A description of the transaction, i.e., "Thomas Account" or "Roberts Account" OR #15010491
• Debit or credit for the amount of transaction
• The initials of issuer
• A second separate triplicate copy receipt book will also document the transaction and include
the initials of the issuer and the receiver.
2. Funds disbursed to Detectives by Unit/Task Force Supervisors shall be identified in a secondary
ledger book retained by the respective Unit/Task Force Supervisor. The secondary ledger book
shall be completed and contain
• The transaction number
• The date of the transaction
• A description of the transaction, i.e., “Thomas Account” or “Roberts Account” OR #15010491
• The case number
• Debit or credit for the amount of transaction
• The initials and DID of issuer
• A second separate triplicate copy receipt book will also document the transaction and include
the initials and DID of the issuer and receiver.
• The reason for the transaction
3. Receipt book copies will be distributed as follows:
a. WHITE COPY: The white copy will remain in the receipt book
b. PINK COPY: The pink copy will be placed in the Sergeant’s/Detectives/Deputies' individual
investigative funds log book.
c. YELLOW COPY: The yellow copy remains in the receipt book.
4. Confidential funds are drawn and assigned to the Division.
5. The Master Log and the receipt books shall be kept in a securely locked container at all times.
6. The safe will remain in a Divisional office. Access is limited to the Law Enforcement Operations
Division Chief or designees.
7. Running totals of each Detective's transactions will be recorded on the "Individual Detectives
Expenditure Report" form.
C. DISBURSEMENT
1. The Chief Financial Officer shall disburse funds in the amount approved by the Sheriff/Chief
Deputy to the Law Enforcement Division Chief or designee.
2. The Law Enforcement Operations Division Chief or designee shall disburse funds as appropriate.
Single expenditures of $3,500.00 or more require the approval of the Special Investigations
Section Commander, or designee.
3. DISBURSING FUNDS
a. If the funds to be disbursed are to pay unit expenses, the transaction will be logged in the
purchasing detective’s ledger book.
b. When funds are expended for these items, the person drawing and paying out the funds shall
obtain a receipt for the expenditure. The receipts will be attached to the divisional copy
(yellow) investigative funds report.
c. The receipts shall have the transaction number on them and be maintained in the unit office.

4. INVESTIGATIVE FUNDS
a. Detectives assigned to narcotics investigations shall be issued an advance of investigative
funds in the amount of one thousand dollars ($1,000.00) to be used for incidental
expenditures in the furtherance of their investigations. Situations where funds may be used
will include, but are not limited to:
• The purchase of beverages and meals while meeting with potential suspects,
informants or other persons, for the purpose of gathering intelligence information or
attempting to procure contraband.
• Approved purchases of controlled/unlawful substances, stolen property, contraband, or
other articles of service which constitute criminal activity or may be of interest to the
enforcement efforts of the VSO.
• Admission fees, transportation services, tolls, incidental items for potential sources of
intelligence information in the furtherance of an ongoing or potential investigation.
b. Funds expended for situations such as those listed above shall be reported to the Detective's
supervisor as soon as practical. These funds should ordinarily not be used to purchase
budgetary expendable items such as film, tapes, flex-cuffs, batteries, but may be purchased
on an emergency basis only. Whenever possible, the Detective, when using funds, should
obtain a receipt. When the funds are used, the Detective will fill out and submit a
receipt/investigative funds report to their supervisor for accounting purposes and
replenishment of funds.
c. Detectives who are issued approved investigative funds are required to maintain an up-to-
date running balance sheet furnished by the Special Investigations Section Commander that
includes the following for all transactions:
• date;
• agency case number, if applicable;
• amount of funds disbursed/received
d. Investigative funds allocated to Detectives are intended to be utilized for pre-arranged
purchases of contraband, unlawful/controlled substances, stolen property, illegal/illicit
services or payments of informants. Such disbursements will receive prior approval from the
Unit/Task Force Supervisor.
e. Detectives should exercise restraint and a great deal of discretion in the use of investigative
funds, since the majority of such expenditures will not be verified by receipt or tangible
merchandise.
f. Funds used in this context will be documented on a four copy "Receipt/Investigative Funds
Report" form. Copies will be disbursed as follows:
• WHITE COPY – Central Records, at conclusion of case;
• YELLOW COPY – Ledger File. (separate file kept in a division office);
• PINK COPY – Unit/Task Force Supervisor’s Investigative Funds File;
• GOLD COPY – Detective/Deputy’s Investigative Funds File.
g. All payments of funds made to Confidential Informants shall be documented by a signed
receipt (Receipt/Investigative Funds Report), filled out by the Case Detective and signed by
the informant. In the event a confidential informant is unable, for whatever reason, to sign the
receipt for funds paid to them, the Case Detective shall explain why in the synopsis section
of the form and have another Detective witness the transaction and sign the witness section
of the form.
D. ACCOUNTING/AUDITING
1. At least annually, the Office of the Chief Deputy shall inspect the accounting records pertaining to
the confidential funds for accuracy.
2. At least quarterly the Finance Unit shall inspect the accounting procedures and the funds on hand
to ensure completeness, accuracy and compliance with this general order.
3. Unit/Task Force Supervisors shall periodically conduct inspections of their subordinates' case
files/funds and contingency funds to ensure accuracy and compliance with this general order.

4. Whenever there is a change in supervisors with sub-custodial authority to disburse and receive
investigative funds (cash), an accounting of funds and associated documentation will be
conducted by the incoming and outgoing supervisors recording the custodial transfer. This
accounting verification will be documented in the respective account ledger and initialed by both
supervisors involved in the transfer. Upon completion, the Law Enforcement Operations Division
Chief will be notified via memorandum of the custodial transfer and total cash amount on hand at
the time of transfer.
5. Whenever a detective is no longer assigned to a narcotics Unit/Task Force, they will immediately
surrender any advanced funds to the Unit/Task Force supervisor. The supervisor will conduct an
audit of those funds along with the detective’s ledger book to ensure their book is at a “zero”
balance prior to departing the unit.
6. If an agency or auditing firm from outside the agency, or members of another division of the VSO
are directed to review or audit the division's confidential funds, records on current ongoing
investigations will be excluded from the review until such time as they are completed.

OFFICE

GO-043-04 01/05/2021 None
Title
VICE, NARCOTICS, AND ORGANIZED CRIME OPERATIONS
I. PURPOSE
The purpose of this general order is to establish guidelines for receiving/processing information and
conducting investigations related to vice, drug and organized crime activities.
II. DISCUSSION
Complaints and information regarding narcotics, vice and organized criminal activity may be received in any
number of ways and from a variety of sources. It may come in the form of an anonymous phone tip giving a
suspect's name or a source that is able and willing to give complete background information and provide an
introduction to the suspects.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to ensure that all vice, narcotics and organized
crime information/complaints are recorded, controlled and investigated to the fullest extent possible.
IV. PROCEDURE
A. RECEIVING COMPLAINTS/INFORMATION
1. When a complaint or information is received, the procedures described hereinafter shall apply.
2. All information/complaints shall be documented and assigned a control number.
3. DEPUTIES
a. Deputies shall use an incident report to document cases involving preliminary investigations
or complaints.
b. Raw information or unconfirmed reports which may require later investigation shall be
recorded on an Intelligence Information Form and forwarded to the Intelligence Unit.
4. COMMUNICATIONS
a. All complaints shall be assigned a complaint/control number. However, raw information shall
be assigned an intelligence number by the Intelligence Unit.
b. Communications personnel shall forward raw information to the Intelligence Unit on an
Intelligence Information Form.
c. All complaints shall be handled in accordance with the respective Communications Call
Handling Guide and the Law Enforcement Communications Standard Operating Procedures.
B. PROCESSING

1. Detectives shall process intelligence information in the following manner:
a. Preliminary background checks will be made through NCIC, FCIC, CJIS and Intelligence files,
if the information received gives the names of suspects.
b. If the information provides locations, such as residences, businesses, or vehicle registration
numbers, the preliminary information on ownership shall be gathered and added to the
intelligence form.
c. An intelligence report number will be assigned to the case to ensure tracking and follow-up.
d. The intelligence report number will be drawn from the Intelligence Log Book kept in the
Division Office.
e. The log book will indicate the number, the date received, type of offense, person taking the
report, source and address if known, location or incident, suspect names if known, and
whether it is an assigned case or for information.
f. Once the form has been assigned a number, it will be forwarded to a Unit Supervisor for
evaluation.
2. Unit Supervisors shall evaluate raw intelligence information and determine if a preliminary
investigation is warranted based on the validity of the information, the nature of the problem, the
importance of the problem, leads, resources, the techniques to be employed and the operational
problems which might exist. If so, they shall draw a complaint/control number and assign the case.
3. All criminal cases shall be followed up at least one time in order to ensure that the facts are properly
recorded, that there is no additional information and to build public confidence.
4. Once assigned, a copy of the intelligence report will go to the Detective assigned to the case. The
original will be filed in the Intelligence Unit.
5. Unassigned intelligence information will be noted as information only and placed in the intelligence
files for future reference.
6. All criminal cases shall be reviewed and assigned in accordance with general order GO-042-01
Criminal Investigation Administration.
7. Upon completion, the Detective shall re-contact the source and advise them of the case status, if
possible.
8. Data will be maintained to reflect organized crime, narcotics and vice complaints that are
substantiated by investigation.
9. Members shall maintain a record of vice, drug, and organized crime complaint information
conveyed to and received from outside agencies.
C. DOCUMENTING AN INVESTIGATION
1. Investigations into narcotics, vice or organized criminal activity shall be documented.
2. All pertinent initial information shall be gathered, i.e., who, what, where, when, and how the
violations are being committed.
3. A case file shall be constructed on each particular investigation. The file shall contain all pertinent
information and forms used during the investigation.
4. The forms to be used and included will consist of the standard VSO report forms (event,
vehicle/property, supplement) case expenditure forms and all other pertinent information and
forms that are not considered and treated as evidence.
5. At no time will an Intelligence Report be turned in as part of the case file.
6. Investigative case files will be reviewed periodically by a Unit Supervisor to ensure compliance
with general order GO-042-01 Criminal Investigation Administration.
7. All investigative reports involving the investigation shall be added to the original case file.
8. The Unit Supervisor will review all completed case files.
9. Once approved, the case file and copies will be forwarded to the Record's Section.
D. CONDUCTING INVESTIGATIONS

1. The investigation of narcotic, vice and organized crime violations are conducted in the same basic
manner as any other criminal investigation.
2. In addition to those sources listed in general order G0-042-02 Criminal Investigations Operations,
Detectives can gather general information from a variety of sources, i.e., phone and cross
reference books, newspapers, occupational licenses, tax rolls, garbage analysis, private
businesses that provide a service (garbage pickup, utilities, cable subscriptions).
3. Other detailed or more specific information is available from the criminal justice system, criminal
records, civil court records, police reports, Motor Vehicle Bureau, Driver's License Bureau,
Probation and Parole and Jail Records.
4. Private and limited access information can be obtained through the use of court orders, i.e., phone
subscriber information, bank records, credit reports.
5. Once enough information has been gathered to allow development of a course of action, a Unit
Supervisor must approve the tactics to be employed and must be continually updated on the case
status. The nature of these investigations normally preclude a formal written plan of action.
6. Detectives may employ several different techniques while conducting investigations, i.e.,
undercover operations, telephone taps, search warrants, decoy operations, trash analysis. These
operations are explained in detail in other division policies.
7. The safety of citizens, Deputies and Detectives shall be of foremost importance during every
investigation.
• Intelligence Information Form, VSO Form # 010991.005

OFFICE

GO-043-06 01/05/2021 None
Title
INTRA-AGENCY COMMUNICATION AND COOPERATION
I. PURPOSE
The purpose of this general order is to provide for intra-agency communication/cooperation in suppressing
vice and narcotics violations.
II. DISCUSSION
Suppression of narcotics and vice is a Volusia Sheriff’s Office (VSO) agency-wide function and these
violations are often related to other criminal enterprises. There must be open communication and cooperation
between the Special I Section and all other VSO members and components.
III. POLICY
It shall be the policy of the VSO to foster open communications and cooperation within the agency.
IV. PROCEDURE
A. GENERAL
1. A Narcotics Investigations Supervisor, or designee, shall attend monthly Detective's meetings.
(Criminal Detectives, Crime Analysis and the Major Case Unit)
2. The Intelligence Unit shall provide affected units and components with information leading to the
arrest of serious/habitual offenders, intelligence information which relates to the safety of VSO
personnel and information about ongoing criminal activity which would not jeopardize or impede
on-going investigations.
3. A Narcotics Investigations Unit Supervisor will be available at all times on a call-out basis through
Communications.
4. A list of "on-call" supervisor's shall be provided to the Communications Center.
5. Section manpower, vehicles and specialized equipment shall be available to other divisions as
needed.
6. District Detectives shall conduct post arrest and confidential informant interviews that shall cover
areas in addition to narcotics, vice and organized crime activities, i.e., crimes against persons and
property.
7. Pertinent information shall be documented and forwarded to the affected components.
8. Investigative Services will designate one Detective per District to function as a liaison to the District
Commander.
9. It shall be the liaison officers' responsibility to maintain communications between the divisions.

OFFICE

GO-043-07 01/05/2021 None
Title
CONTRABAND FORFEITURE
I. PURPOSE
The purpose of this general order is to provide guidelines that shall be followed when seeking forfeiture of
assets such as the: seizure of vessels, vehicles, aircraft, currency, or other personal property or contraband
articles under the Florida Contraband Forfeiture Act (FCFA).
II. DISCUSSION
The Florida Contraband Forfeiture Act (FCFA), Sections 932.701-.7062, Florida Statutes, authorizes the
Volusia Sheriff’s Office (VSO) to seize and forfeit any vessel, motor vehicle, aircraft, currency, or other
personal property or contraband article which has been used, is being used, or was intended to be used in
violation of any provision of the FCFA including any violation of Chapter 893, Florida Statutes.
III. POLICY
It shall be the policy of VSO to utilize the forfeiture provisions of the law to the fullest extent possible in order
to deter crime and yet protect the innocent owners or lien-holder. Deputies shall adhere to federal and state
constitutional limitations regarding unreasonable searches and seizures. Stops based on pretext, coercive
consent searches, or searches based solely upon an individual’s race or ethnicity shall be prohibited.
IV. PROCEDURE
A. SEIZURE OF PROPERTY
1. The Deputy may seize property for forfeiture under the FCFA only if the owner of the property is
arrested for a criminal offense that forms the basis for determining that the property is a contraband
article under Fla. Stat. § 932.701, or one or more of the following circumstances apply:
a. The owner of the property cannot be identified after a diligent search, or the person in
possession of the property denies ownership and the owner of the property cannot be
identified by means that are available to the employee or agent of the seizing agency at the
time of the seizure;
b. The owner of the property is a fugitive from justice or is deceased;
c. An individual who does not own the property is arrested for a criminal offense that forms the
basis for determining that the property is a contraband article under Fla. Stat. § 932.701 and
the owner of the property had actual knowledge of the criminal activity. Evidence that an
owner received written notification from a law enforcement agency and acknowledged receipt
of the notification in writing, that the seized asset had been used in violation of the Florida
Contraband Forfeiture Act on a prior occasion by the arrested person, may be used to
establish actual knowledge;

d. The owner of the property agrees to be a confidential informant as defined in Fla. Stat. §
914.28. The seizing agency may not use the threat of property seizure or forfeiture to coerce
the owner of the property to enter into a confidential informant agreement. The seizing agency
shall return the property to the owner if criminal charges are not filed against the owner and
the active criminal investigation ends or if the owner ceases being a confidential informant,
unless the agency includes the final forfeiture of the property as a component of the
confidential informant agreement; or
e. The property is a monetary instrument.
AND
The property is a contraband article, vessel, motor vehicle, aircraft, other personal property,
or real property used in violation of any provision of the FCFA
OR
Any violation of the FCFA has taken place or is taking place in, or upon the property.
2. Probable cause seizures taking place at the time of FCFA violations may be made without prior
judicial approval. Decisions to seize property for forfeiture must be made via the District
Commander or designee. The General Counsel is available for consultation through the District
Commander or designee via the chain of command.
3. PRE-SEIZURE DUTIES AND RESPONSIBILITIES OF THE DEPUTY:
a. Prior to instituting a seizure, the Deputy must:
• Determine the ownership of the property (co-owner, lienholder, or other person who
claims an interest).
• Determine the nature of ownership interest, if applicable; contemplate the potential
“innocent owner” defense.
• Any potential claimant that disclaims an ownership interest in any property seized
(personal property or U.S. currency) shall be requested to sign a Statement of
Disclaimer of Interest or Transfer of Ownership and Waiver of Right to Notice of Seizure
(Non Titled Property) form or a Transfer of Ownership of Motor Vehicle, Motor Home or
Vessel and Waiver of Right to Notice of Seizure (Titled Property) form.
• If property is other than U.S. currency, ensure it meets the minimum value standard, or
there is a compelling law enforcement interest which indicates seizure is appropriate.
b. Immediately following the seizure of any currency of $200.00 or greater or any items intended
for forfeiture will be documented on the Notice of Seizure and/or Forfeiture form. Immediately
following seizure/forfeiture, the completed Notice of Seizure Form and completed VSO
Property Report will be e-mailed to:
[email protected]. Within 24 hours after the seizure,
the seizing Deputy shall forward completed and supervisor approved offense report, property
report and forfeiture affidavit particularly describing the circumstances surrounding the
seizure to the General Counsel.
c. The Sheriff or designee shall decide whether to file a forfeiture action.
d. As soon as practicable following seizure, the seizing Deputy or Detective shall make a diligent
effort to determine ownership of the seized property, including the identification of the
registered owner(s), title holder(s), and bona fide lienholder(s), if any.
e. Within 5 business days of the seizure, the VSO through its General Counsel must notify, by
certified mail (return receipt requested), the owner(s), bona fide lienholder(s), all claimants
and potential claimants of the seizure of the property and their right to request an Adversarial
Preliminary Hearing within 15 days of the notice. It shall be the Deputy’s responsibility to
email the completed Notice of Seizure Form and completed VSO Property Report to
[email protected] immediately following the seizure
so that notice may be given of property seized. Within 10 business days of seizure, the seizing
Deputy must apply, with the assistance of the General Counsel, to a judge to determine if
there is probable cause for the seizure. The Probable Cause Application/Order Regarding
Probable Cause, VSO Form # 071416.001 and the Forfeiture Affidavit must be presented
to a judge (ex parte) in the same manner as you would an arrest warrant or search warrant.
If the Judge finds probable cause and signs the Order Finding Probable Cause the Sheriff’s

General Counsel shall retain the Order Finding Probable Cause which will be attached to the
Complaint for Forfeiture in the event the complaint is filed.
f. If the Judge finds no probable cause for the seizure, the seized property shall be returned to
the person from whom it was seized or to the owner of record.
g. If a determination not to proceed with the forfeiture is made, then the VSO shall release the
seized property to the lawful owner or their legally authorized designee.
h. The VSO is required to set and provide notice of a hearing within 10 days, or as soon as
practicable, after receiving a request from a claimant for an Adversarial Preliminary Hearing
for sufficient Probable Cause Hearing.
B. STORAGE AND MAINTENANCE OF SEIZED VESSEL, VEHICLE & AIRCRAFT
1. At the time of seizure, the Deputy should have the vessels, vehicles, aircraft, etc. transported or
towed to our storage facility.
2. A complete inventory of the seized property and all containers, open or closed, found therein shall
be completed at the time of seizure and placed on the property form. As soon as practicable after
seizure, a good faith attempt shall be made to release to the lawful owner all personal property
(e.g., clothing) seized with items impounded pursuant to the FCFA and not being retained as
evidence or for forfeiture. If the owner is unknown, has been arrested, or is otherwise unavailable
to take possession of the property, the property shall be placed in separate packaging with
separate property forms completed and submitted to the Evidence Section, to be released to the
owner at a later date.
3. Any personal property seized as evidence shall be packaged and stored separately and handled
in accordance with general orders GO-083-01 Collection of Evidence and GO-084-01 Evidence
Management.
4. Reasonable attempts shall be made by the Evidence Section to maintain the property in the time-
of-seizure-condition. Seized items shall not be used for any purpose until the rights, interest in,
and title to the seized property are perfected pursuant to the FCFA This section does not prohibit
use or operation necessary for reasonable maintenance of seized property.
5. If special maintenance is required to maintain seized property in time-of-seizure-condition, as may
be necessary with aircraft and vessels, the VSO shall ensure that such maintenance is provided
within a reasonable time after seizure, with such care continuing through the pendency of forfeiture
action.
C. HANDLING OF FORFEITURE ACTIONS
1. The VSO General Counsel shall:
a. Promptly review copies of all reports describing the circumstances attendant to the seizure
and make an independent evaluation of the Deputy’s probable cause determination.
b. Determine as soon as practicable after the seizure whether to proceed with the forfeiture or
to release the seized property to the lawful owner, bearing in mind that 90 days after seizure
motions for return of property or other actions may lie.
c. Upon the determination to proceed with the forfeiture, coordinate the forfeiture process with
the originating Division.
d. Promptly proceed against the seized property by filing a forfeiture action or entering into a
settlement agreement.
e. Upon a determination not to proceed with a forfeiture action, absent evidentiary value to a
pending criminal case and absent any settlement agreement to the contrary, ensure that the
seized property is immediately released to the lawful owner or their designee.
f. All settlement agreements under the FCFA must be personally approved by the Sheriff or
designee.
D. DISPOSITION OF SEIZED PROPERTY
1. If the claimant prevails at the conclusion of the judicial process, the seized property shall be
released immediately to the lawful owner. Under these circumstances, the VSO shall not assess
any towing charges, storage fees, administrative costs, or maintenance costs against the claimant.

2. In all other instances, if a seized vessel, vehicle, aircraft, etc. is to be released to the lawful owner,
the VSO may assess against the owner the actual costs of towing, storage, and maintenance of
the seized property. Absent settlement, administrative costs which do not reflect actual expenses
shall not be assessed.
3. Refer to VSO GO-042-10 Task Forces and GO-084-01 Evidence Management for additional
procedures concerning the disposition of property.
E. CASH HANDLING PROCEDURE
1. When it is determined that cash will be confiscated, the following procedures will be followed:
2. Photographs – Whenever possible the money is to be digitally photographed exactly as found
prior to removal.
3. Cash Seizures – All cash seizures will be packaged in accordance with general order GO-083-01
Collection of Evidence and placed into custody of the Evidence Section in accordance with general
order GO-084-01 Evidence Management. The Evidence Section will then arrange for transfer of
the funds to the VSO forfeiture account via in consultation with the General Counsel’s office.
4. Required Signatures – Whenever possible prior to leaving the scene, the Deputy will have the
person(s) the money is being seized from sign a form acknowledging the money was sealed
UNCOUNTED and placed in seizing Deputy’s trunk for transport purposes. The person(s)
signature will also acknowledge whether they will or will not follow the Deputy to the District Office
or the Evidence Section for counting said monies.
a. Refusal to sign – If the person(s) from whom the monies are being seized refuse to sign the
form, the witness (the second Deputy) will witness the refusal on the form.
5. Leaving the Scene – The person(s) from whom money is being seized will be requested to follow
the Deputy to the District Office or Evidence Section. If the person(s) from whom the money was
seized follows the seizing Deputy to the District Office or Evidence Section, they will follow directly
behind seizing Deputy, and be followed by the witness (second Deputy).
6. DISTRICT OFFICE/EVIDENCE SECTION
a. Upon arriving at the District Office or Evidence Section the following procedures will be
followed:
(1) Currency – Currency is to be removed from transport bag in the presence of the
person(s) from whom it was seized, by seizing Deputy and witness (second Deputy).
(2) Photographing of Currency – Digital images will be taken of the currency before
counting, denoting packaging and banding of currency.
(3) Currency Count – Currency will be counted in the presence of the person(s) from
whom seized (if available) and the witness (second Deputy).
(4) Signatures – When the currency is counted, all present will sign the form attesting to
the total amount. The seizing Deputy’s supervisor will verify the amount of money prior
to being turned in as evidence.
(5) Evidence – The digital images of the currency, and wrappings (if any), will be stored in
the Digital Crime Scene database.
(6) Reports – Immediately following the seizure of currency intended for forfeiture, the
Deputy or Detective will complete the Notice of Seizure and/or Forfeiture form.
Immediately following the seizure, the completed Notice of Seizure and/or Forfeiture
Form and completed VSO Property Report will be e-mailed to:
[email protected].
7. All reports will be completed and turned in within 24 hours of the seizure of monies.
• Statement of Disclaimer of Interest or Transfer of Ownership and Waiver of Right to Notice of Seizure
(Non Titled Property), VSO Form # 082503.001
• Transfer of Ownership of Motor Vehicle, Motor Home or Vessel and Waiver of Right to Notice of
Seizure (Titled Property), VSO Form # 112114.001

• Notice of Seizure and/or Forfeiture, VSO Form # 112415.001
• Probable Cause Application/Order Regarding Probable Cause, VSO Form # 071416.001

OFFICE

GO-043-08 01/05/2021 None
Title
INTELLIGENCE EQUIPMENT
I. PURPOSE
The purpose of this general order is to establish guidelines for the acquisition, use, maintenance and control
of the Volusia Sheriff’s Office (VSO) technical and electronic intelligence equipment.
II. DISCUSSION
Technical and electronic intelligence equipment are tools used by law enforcement for obtaining evidence
not available through routine methods of visual surveillance, interviews, witnesses and crime scene evidence
collection. Such tools often are extremely expensive to acquire and maintain. These tools also require a high
level of training and experience to use effectively. In many cases the very existence of these tools, if known
to the public, may compromise the future use of them.
III. POLICY
It is the policy of the VSO to utilize technical and electronic equipment within the constraints of State and
Federal laws for the purpose of collecting evidence in criminal cases.
IV. PROCEDURE
A. TECHNICAL INTELLIGENCE EQUIPMENT
1. Technical and electronic intelligence equipment shall include:
a. Radio transceivers used by the VSO personnel who operate on bands and frequencies not
used by the VSO in general;
b. Covert or disguised transmitters or digital/tape recorders;
c. Radio receivers and recording equipment used with covert or disguised transmitters;
d. Radio repeaters;
e. Night vision equipment;
f. Video cameras, video recorders, photographic equipment and accessories;
g. Audio devices, audio recorders and accessories;
h. Electronic countermeasure equipment;
i. Dialed number recorders (pen registers) and related telecommunications intercept
equipment;
j. Surveillance vehicles containing installed electronic equipment;
k. Computer equipment and software used with technical and electronic intelligence equipment.

B. TECHNICAL INTELLIGENCE OFFICER
1. Technical Intelligence Officer shall be located within the Special Investigations Section of the Law
Enforcement Operations Division.
2. The Technical Intelligence Officer shall be responsible for:
a. Control, use, repair and maintenance of technical and electronic intelligence equipment;
b. Direct support of all Court ordered installation, monitoring and removal of technical and
electronic intelligence equipment;
c. General support of VSO operations and operations of other agencies, as approved by the
Commanders of the Investigative Services or Special Investigations Sections, involving
technical and electronic intelligence equipment;
d. Training and assisting users of technical and electronic intelligence equipment;
e. Setup and maintenance of an Audio-Video center where recordings may be enhanced or
duplicated.
f. Responsible for maintaining the Aerial Response Unit’s equipment.
3. The VSO shall provide secure office and storage space for the Technical Intelligence Officer to
accomplish the above duties.
4. The Technical Intelligence Officer shall maintain a high level of expertise in the use, maintenance
and repair of technical and electronic equipment through initial and periodic training, practice and
study of:
• Radio communications;
• Telecommunications;
• Surveillance technology;
• Computer technology;
• Video technology;
• Audio technology;
• Automotive design;
• Security systems technology.
5. The Technical Intelligence Officer shall perpetually collect and review information on the needs of
the VSO in regard to technical and electronic intelligence equipment, research available vendors
and then make recommendations, through the chain of command, for the purchase or lease of
such equipment.
6. The Technical Intelligence Officer shall be authorized to purchase supplies, materials and parts
for the repair and maintenance of equipment. The Technical Intelligence Officer shall also be
authorized, subject to approval of the Commander of Investigative Services, to purchase or lease
special equipment for the furtherance of investigations.
7. The Technical Intelligence Officer shall be available 24 hours a day for emergency technical
assistance involving deployed technical and electronic intelligence equipment and for SWAT
operations.
C. EQUIPMENT CONTROL
1. The Technical Intelligence Officer shall maintain central control of VSO technical and electronic
intelligence equipment and shall be responsible for registering new equipment with Inventory
Control and maintaining records of issue and use of the equipment.
2. The Technical Intelligence Officer may assign and delegate control of technical and electronic
intelligence equipment, on an indefinite basis, to other units based upon the reoccurring needs of
the unit needing such equipment. This does not relinquish the Technical Intelligence Officer of
responsibility and control of the equipment.
3. Detectives, supervisors and other law enforcement agencies may make requests for the use of
technical and electronic intelligence equipment directly to the Technical Intelligence Officer. The

Technical Intelligence Officer shall determine if the requested equipment is suitable for the
objectives of the requester. The requester shall not be required to identify the identity of the target
of the investigation or the exact location of the investigation.
4. The Technical Intelligence Officer may deny the use of technical and electronic intelligence
equipment if the requested equipment will not accomplish the objective, if the use of the equipment
would likely cause damage or loss, if the requested use of the equipment would violate VSO policy,
State or Federal laws or if the equipment is in use or will be in use by prior arrangement with other
units. The Commander of Investigative Services shall arbitrate over any conflicts.
5. Law Enforcement Operations Division Detectives shall have priority on the use of technical and
electronic intelligence equipment over other personnel and other agencies, unless an emergency
is stated.
D. EQUIPMENT RESTRICTIONS
1. All members of the VSO are prohibited from disclosing any of the following information to anyone
except sworn personnel and then only on a need to know basis as determined by a
supervisor:(Violation subject up to dismissal)
a. The transmitting or receiving frequencies or Internet protocol addresses used by VSO
technical and electronic intelligence equipment;
b. The capabilities and limitations of VSO technical and electronic intelligence equipment;
c. The description of any disguised VSO technical and electronic intelligence equipment;
d. The location of any deployed VSO technical and electronic intelligence equipment;
e. Any techniques or methods of deploying technical and electronic intelligence equipment on
persons, vehicles or in structures.
2. This section does not prohibit the disclosure of this information pursuant to an Order of the Circuit
Court or higher authority.
3. All defective or inoperable technical and electronic intelligence equipment must be returned to the
Technical Intelligence Officer along with a written explanation of the problem. No one may take
such equipment to other repair facilities without the approval of the Technical Intelligence Officer.
4. No technical and electronic intelligence equipment may be disassembled or modified from its
original configuration without approval of the Technical Intelligence Officer.
5. VSO technical and electronic intelligence equipment may be used only for authorized criminal
investigations or for authorized training.
E. INTERCEPTING COMMUNICATIONS
1. The Technical Intelligence Officer shall be included in all planning activities prior to clandestine
installation of technical and electronic intelligence equipment or the use of telecommunication
intercept equipment unless the case is being supported operationally and logistically by a senior
State or Federal law enforcement agency.
2. No member of the VSO shall engage in any intercept of communications, as described in this
general order, except during the authorized investigation of a criminal case.
3. All informants, or others who are not law enforcement officers, are required to execute the
“Permission to Intercept Oral Communications” form for each and every separate operation where
they will be using a transmitter or digital/tape recorder where all parties are not advised of such
during the monitoring or recording. This form shall be witnessed by two law enforcement officers
and the form shall be retained in the Detective’s case file.
4. No member shall reveal the content of any such communication to any other person without the
Order of the Court or one-party consent.
5. Unintentional monitoring during lawful and normal maintenance, common eavesdropping which
does not involve the use of technical or electronic intelligence equipment, or when such an
intercept is an emergency involving possible grave injury or loss of life of a human being (and then
an Order still must be obtained as soon as possible) are excepted from this general order (Florida
Statute 934.03).

6. Authorized operations of the 911 Dispatch Center are also excluded from this general order.
7. No dialed number recorder or pen register may be activated on any target line without the prior
issuance of an Order of the Court (Fla. Stat. § 934.31-33).
8. The exception to this general order is when such an intercept is an emergency involving possible
grave injury or loss of life of a human being and then an Order still must be obtained as soon as
possible. Note: Telephone companies are not required to assist law enforcement without an Order
from the Court.
9. Violation of this section, Intercepting Communications is subject to dismissal or prosecution for a
felony.
F. MOBILE TRACKING DEVICES
1. Mobile tracking devices shall be installed in compliance with the standards established by the
United States Supreme Court, and Fla. Stat. § 934.42, which address the installation and
monitoring of mobile tracking devices. In accordance with the requirements of Fla. Stat. §
934.42(2), use of a mobile tracking device to monitor a vehicle’s movements constitutes a search
under the Fourth Amendment and as such requires court application and order/authorization
based on probable cause prior to attachment to the vehicle. (Refer to forms: Application for Mobile
Tracking Device Authorization and Order Authorizing Installation and Use of A Mobile Tracking
Device)
• 43.1.4
• Application for Mobile Tracking Device Authorization, VSO Form # 013012.001
• Order Authorizing Installation and Use of A Mobile Tracking Device, VSO Form # 013012.002

OFFICE

GO-044-01 01/05/2021 None
Title
JUVENILE OPERATIONS
I. PURPOSE
The purpose of this general order is to provide guidelines for Juvenile Investigations and delineate
responsibilities within the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
There is a need for the development and perpetuation of programs designed to prevent and control juvenile
delinquency.
The District Lieutenants should coordinate the development and implementation of programs that are
designed to prevent and control juvenile delinquency.
III. POLICY
It is the policy of the VSO to develop, and perpetuate programs designed to prevent and control juvenile
delinquency.
In addition, it is the policy that all of the VSO components and personnel share in the responsibility of
participating in and supporting the Juvenile function within each District.
IV. PROCEDURE
A. ADMINISTRATION
1. Each District is staffed with one Juvenile Detective under the direct supervision of the Investigative
Sergeant.
2. Each District Juvenile Detective shall be responsible for:
• Designing and implementing programs intended to prevent and control delinquent and
criminal behavior by youths;
• Follow-up processing of youth arrests;
• Coordinating or preparing court cases in which a juvenile offender is involved;
• Diverting juvenile offenders out of the juvenile justice system and adjusting cases;
• Reviewing cases involving juveniles as either victims, suspects or defendants, determining
that the investigations are complete, and have been properly classified;
• Ensuring victims are afforded all the juvenile justice system has to offer and that juvenile
offenders are dealt with in the least coercive among reasonable alternatives, consistent with
conserving public safety, order and individual liberty.

3. Each District shall be the repository for information related to the movement or relocation of
juvenile offenders who have been adjudicated or had adjudication withheld for a violent
misdemeanor or felony. The Juvenile Detective shall ensure that this information is disseminated
to the other Districts and County law enforcement agencies.
4. The Sergeant supervising the Juvenile Detective shall ensure that they are properly trained.
5. The Detective Sergeant has the ultimate authority to return any case to the Juvenile Detective for
additional follow-up.
6. The Juvenile Detective may be assigned other cases as the workload permits.
B. RESPONSIBILITIES
1. JUVENILE & COMMUNITY RELATIONS DIRECTOR
a. District Detective Sergeants shall be designated as Juvenile Case Managers.
b. The initial assignment of cases shall be accomplished by the Juvenile Case Managers.
c. The case shall be entered into RMS by the Case Manager showing the assignment and due
dates.
d. When a case is completed, the complete case file shall be sent to the Case Manager for
review and approval. An RMS entry will show;
• Closed;
• Juvenile arrest;
• Cases inactivated;
• Cases not assigned.
e. The Juvenile Case Manager shall document periodic checks to ensure that all juvenile cases
are being dealt with.
f. If a trained case manager is not available for whatever reason, copies of all cases involving
juveniles shall be delivered to the District Lieutenant within 24 hours for assignment.
2. JUVENILE DETECTIVES
a. Juvenile Detectives’ case responsibilities are described in general order GO-042-01 Criminal
Investigation Administration.
b. Juvenile Detectives will be provided with the training necessary and must demonstrate the
ability to effectively function in both the criminal and non-criminal environments.
c. The Juvenile & Community Relations Director or designee shall act as the VSO liaison with
the various social service agencies involved in delinquency prevention and enforcement
programs.
d. The Juvenile & Community Relations Director will insure that any new or updated information
regarding the handling of juvenile offenders is disseminated throughout the VSO on a timely
basis.
3. CHILD EXPLOITATION UNIT
a. Juvenile cases involving severe child abuse or sex offenses shall be investigated by the Child
Exploitation Unit as outlined in general order GO-042-01 Criminal Investigation
Administration.
C. PROGRAM REVIEW
1. The Juvenile Services Director or designee shall forward a written annual evaluation of the VSO
juvenile prevention and enforcement programs to the Sheriff, via the chain of command.
2. This evaluation/report shall contain both quantitative and qualitative elements of the program with
recommendations regarding specific programs which should be modified or discontinued.
• 44.1.1

• 44.1.3

OFFICE

GO-044-02 01/05/2021 06/30/2021
Title
JUVENILE ARREST AND INVESTIGATION PROCEDURES
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for the investigation and arrest
of juveniles (persons under age 18).
II. DISCUSSION
Florida law provides exclusive original jurisdiction of proceedings in which a child is alleged to be delinquent.
It further provides that the Judge, after a waiver hearing, may enter an order waiving jurisdiction, certifying
the case for trial as if the child were an adult, if the child in question is fourteen (14) years of age or older.
The Juvenile Court has jurisdiction of juvenile traffic offenses, if the Volusia County Traffic Court waives
jurisdiction and certifies the case to the Circuit Court.
Any child under eighteen (18) years of age, charged with a violation of Florida law punishable by death or life
imprisonment, is subject to the jurisdiction of the Juvenile Court unless and until an indictment on such charge
is returned by the Grand Jury. In that event, the Juvenile Court is divested of jurisdiction under Florida law
and the charge is made in the Circuit Court, Criminal Division. The child shall then be processed in every
respect as if an adult.
A child younger than seven (7) years of age may not be adjudicated delinquent, arrested, or charged with a
violation of law or a delinquent act on the basis of acts occurring before they reach seven (7) years of age,
unless the violation of law is a forcible felony as defined in Fla. Stat. § 776.08.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to cooperate with the Department of Juvenile Justice
(DJJ), Social Service Agencies, the State Attorney's Office, and Circuit Court (Juvenile Divisions) in handling
juveniles in compliance with Fla. Stat. Ch. §§ 39 and 985, governing juveniles.
It shall further be the policy of the VSO to use the least coercive reasonable alternatives when dealing with
juveniles, consistent with the preservation of public safety, order, and individual liberty.
IV. PROCEDURE
A. TAKING A CHILD INTO CUSTODY
1. A child under seven (7) years of age may not be taken into custody for a violation of law or a
delinquent act except for forcible felonies, defined in Fla. Stat. § 776.08.
2. A child seven (7) years of age or older may be taken into custody under the following
circumstances:
• Pursuant to an order of the Circuit Court issued pursuant to the provisions of Fla. Stat. §
985.101, based upon sworn testimony, either before or after a petition is filed;

• For a delinquent act or violation of law on the basis of acts occurring after they have reached
seven (7) years of age, pursuant to Florida law pertaining to a lawful arrest;
• For failing to appear at a court hearing after being properly noticed.
3. The Deputy taking a child into custody shall immediately attempt to notify the parent, guardian, or
legal custodian of the child.
4. The Deputy taking the child into custody shall continue such attempt until the parent, guardian, or
legal custodian of the child is notified or the child is delivered to an intake counselor. At that time
the responsibility to notify the parent, guardian, or legal custodian of the child transfers to that
intake counselor.
5. Taking a child into custody is not an arrest except for the purpose of determining whether the
taking into custody or the obtaining of any evidence in conjunction therewith is lawful.
6. Cases with juveniles involved in such activities or circumstances that indicate that no crime has
been committed, but in some other way the child is jeopardized shall be referred to the Florida
Department of Children and Families.
7. Fla. Stat. § 985.101(d) authorizes a law enforcement officer to make an arrest when they have
probable cause to believe that a child on community control, probation, or other court supervision
is in violation of the conditions of the applicable supervision order.
• The Juvenile Delinquency Division provides parents/guardians with a “Notice to Parents” form
when a child is placed on court supervision, community control, after care supervision,
furlough, etc.
• The notice advises parents/guardians that when the juvenile is under this care and runs away
from home or otherwise violates the order, a law enforcement officer with probable cause of
such violation can take the child into custody. This would be a probable cause arrest for which
neither a warrant nor an order to take custody is necessary.
• It is important that, before making the arrest, you verify the child’s current supervision status
(i.e., by seeing a copy of the community control order) and that you have probable cause that
the child has violated a condition of the order.
8. Juveniles shall be immediately notified of their constitutional rights when taken into custody.
9. Florida laws of arrest and interrogation do not distinguish between adults and juveniles. Juveniles
must be warned of their constitutional rights prior to interview when the suspect is in violation of
the law. Parents, legal custodians or attorneys should be present, if possible, during interrogation
of a juvenile suspect.
B. ARRESTED JUVENILES
1. Deputies taking a juvenile into custody for criminal offenses and/or warrants shall follow the
following procedure:
a. Transport the juvenile to a booking facility/district office for processing
(fingerprinting/photographs), with the exception that juveniles referred to the Civil Citation for
Volusia County diversion program shall not be fingerprinted or photographed.
b. Make every reasonable effort to contact the juvenile’s parent(s) or legal guardian.
c. Check for the existence of outstanding capias, pick-up orders or violations of probation.
d. Complete an SA-707. Ensure the SA-707 is signed and notarized.
(1) Submit the 707 via Copperfire.
e. Email the completed signed 707 to the Call Center at [email protected], or fax it to
the Call Center at 386-238-4792.
f. Do not make changes to the SA-707 after it has been submitted to the Call Center for review.
(1) If a change is necessary to the SA-707 it will be noted in the incident report and on a
SA 707-B.
g. The Call Center Staff will screen the youth and inform the Deputy (either by email, phone, or
fax) of the screening decision, which could result in one of the following five actions (All forms
will be provided to the Deputy by the Call Center):

(1) RELEASE/NTA
• The deputy releases the youth directly to parent/guardian and provides youth and
parent with a copy of the Florida Department of Juvenile Justice NTA Form.
• The deputy will have the youth and the parent/guardian sign and date the Florida
Department of Juvenile Justice NTA Form.
• The deputy will instruct the youth and the parent/guardian to report to the
Detention Hearing as indicated on the Florida Department of Juvenile Justice NTA
Form.
• The deputy will email or fax the completed and signed Florida Department of
Juvenile Justice Notice to Appear to the Call Center at:
[email protected] or fax # 386-238-4792.
• The deputy will turn in to Records the 707 and the original Florida Department of
Juvenile Justice Notice to Appear Form
(2) SUPERVISED RELEASE
• The deputy releases the youth directly to parent/guardian and provides youth and
parent with a copy of the Florida Department of Juvenile Justice Supervised
Released Agreement.
Department of Juvenile Justice Supervised Released Agreement.
Detention Hearing as indicated on the Florida Department of Juvenile Justice
Supervised Release Agreement
Juvenile Justice Supervised Release Agreement to the Call Center at:
• The deputy will turn in to Records the 707 along with the original Florida
Department of Juvenile Justice Supervised Release Agreement.
(3) HOME DETENTION
• The deputy places the youth on Home Detention and releases the youth directly
to the parent/guardian providing the youth and the parent/guardian with a signed
copy of the Florida Department of Juvenile Justice Home Detention Agreement.
Department of Juvenile Justice Home Detention Agreement.
Home Detention Agreement.
Juvenile Justice Home Detention Agreement to the Call Center at:
Department of Juvenile Justice Home Detention Agreement.
(4) INTENSIVE HOME DETENTION
• The deputy places the youth on Intensive Home Detention and releases the youth
directly to the parent/guardian providing the youth and the parent/guardian with a
signed copy of Florida Department of Juvenile Justice Intensive Home Detention
Agreement.
Department of Juvenile Justice Intensive Home Detention Agreement.
Intensive Home Detention Agreement.
Juvenile Justice Intensive Home Detention Agreement to the Call Center at:

Department of Juvenile Justice Intensive Home Detention Agreement.
(5) SECURE DETENTION
• The deputy delivers the youth and the arrest report to the Volusia Regional
Juvenile Detention Center (VRJDC) without delay, unless the juvenile is in need
of emergency medical treatment.
C. JUVENILE INTERROGATION
1. Miranda warnings will be given to any child suspected of committing a violation of law. It is
important to remember that juveniles have all the basic rights of adults. A juvenile should be
advised that they have the right to have a parent present during questioning just as they may have
an attorney present. This is the child's right, not their parents.
2. The investigating Deputy will make a reasonable attempt to notify the juvenile's parent or legal
custodian as soon as practical and shall continue such attempts until the parent or legal custodian
is notified or the child is delivered to an intake counselor.
3. While it would be ideal to have a parent present during interrogation of a juvenile, appellate courts
have held that admissibility of statements made by juveniles during interrogation depends upon
whether Miranda warning was properly given, the child understood the warning and waived their
rights and made the statement freely, voluntarily, knowingly, and intelligently.
4. Generally, there should be no more than two law enforcement officers present during the
interrogation of a juvenile who is accused of a violation of the law. If circumstances warrant, a
supervisor may authorize additional officers to sit in on an interrogation of a juvenile, but the
number of interrogators should be limited to two Detectives.
5. The interviewing Deputy shall inform the juvenile and any parent/or legal guardian present of the
procedure regarding interrogation and the juvenile justice system as it relates to their particular
case.
6. Juveniles shall not be interrogated for an unreasonable length of time. The duration of an
interrogation shall be governed by the nature and severity of the crime under investigation.
7. Supervisors shall be kept advised as to the nature of complicated investigations and the need for
lengthy interrogation of a juvenile suspect.
8. Normally, the length of time for each session is 2 hours. The time between each session should
be at least 15 minutes, but that can vary depending on how the interrogation and investigation are
progressing.
9. If a juvenile has not been secured at any time within the facility (District Office), a juvenile can be
interrogated for as long as necessary following above guidelines. However, if a juvenile has been
secured within the facility (District Office), either in a secured room/holding cell, or handcuffed to
a stationary object, the interrogation session, including the time the juvenile was initially secured,
will be a maximum of six (6) hours. THERE ARE NO EXCEPTIONS TO THIS RULE.
10. When circumstances require a juvenile to be securely held as described above at any District
location, then the JJDPA Compliance Monitoring Reporting Form must be notated with all
appropriate information as requested on the form. Links to the form and instructions for completion
are found at the end of this general order. If no juveniles are secured at the facility within a calendar
month, then the log will be so noted in the box provided at the top of the form. When documenting
information on the form, the case number will be utilized in place of the juvenile’s name. All forms
are to be completed as needed and turned in to the District Commander, or designee, by the 5th
of the following month. The District Commander, or designee, will be responsible for forwarding
this form to the Juvenile Services Unit by the 10th of the month; reports may be sent by interoffice
mail, fax, or e-mail to the following:
VSO Aviation
951 Singleton Drive
DeLand, FL 32724
Attention: Juvenile Director
Fax: (386) 736-5336
D. TRAFFIC VIOLATIONS

1. Jurisdiction over juvenile misdemeanor traffic offenses, including traffic warrants and DUI’s, rests
with the Volusia County Court rather than the Juvenile Circuit Court.
2. The Department of Juvenile Justice (DJJ) is NOT statutorily obligated to take custody of any
juvenile presented for misdemeanor traffic offenses. These juveniles should be released by law
enforcement to a parent, guardian, or responsible adult within a reasonable period of time after
being taken into custody. However, DJJ Intake personnel will assist law enforcement if all other
reasonable attempts to contact a responsible adult have failed.
3. The following procedure will be adhered to prior to attempting to deliver the juvenile to the Juvenile
Assessment Center (JAC):
a. A diligent effort will be made to contact the parent or a responsible adult to take custody of
the juvenile; all efforts to make such contact will be documented.
b. If all attempts to contact have been unsuccessful, the DJJ personnel will accept the juvenile
and assist law enforcement by holding the juvenile for the sole purpose of establishing contact
with a parent or responsible adult. The juvenile will not be processed into the detention facility.
c. In the case of DUI, this attempt to contact will be made after processing. The eight-hour rule
specified in Florida State Statute 316.193, subsection (9) does not apply to juvenile offenders,
so the juvenile can be released to a parent, or responsible adult as soon as practicable after
processing is completed. In such cases, if the juvenile cannot be released to a parent or
responsible adult, medical clearance must be obtained and presented with the juvenile at the
Juvenile Assessment Center.
d. This process is an accommodation by DJJ to assist law enforcement and, therefore, should
not be abused. If DJJ personnel refuse to accept the juvenile, or question their authority to
do so, ask the staff member to contact the JAC Director.
4. Juveniles are issued uniform traffic citations and handled in the same manner as adults for traffic
violations with the following exceptions: (see general order GO-061-03 Traffic Law Enforcement)
a. If the charge is leaving the scene of a crash involving death or personal injury, Fla. Stat. §
316.027, a SA-707 will be completed in addition to the citation and the felony procedure
outlined below will be followed.
5. If the charge is leaving the scene of a crash with property damage, Fla. Stat. § 316.061; fleeing or
attempting to elude a police officer, Fla. Stat. § 316.1935; reckless driving, Fla. Stat. § 316.192;
making false crash report, Fla. Stat. § 316.067; willfully failing or refusing to comply with any lawful
order or direction of any police officer or member of the fire department, Fla. Stat. § 316.072; or
any driver's license violation listed in Fla. Stat. Ch. § 322, an SA-707 may be completed in addition
to the citation and the misdemeanor procedure outlined below will be followed.
6. Deputies are encouraged to consider alternatives to the arrest or issuance of citations when
appropriate.
7. If an arrest is made, diversion programs should be considered.
8. Deputies are encouraged to mail a copy of the citation(s) issued to the juvenile to the child's
parents or contact the parents to advise them of verbal or written warnings.
9. Deputies shall follow the procedures outlined in general order GO-061-03 Traffic Law Enforcement
in reference to juvenile citations.
E. PROCEDURE FOR PICKUP ORDER
1. The following procedure shall apply to a pickup order on juveniles:
a. An Order to Take into Custody (OTIC) is received from Juvenile Division Assistant State
Attorney.
b. The OTIC and original SA-707 are taken before a juvenile judge for signature.
c. The Deputy shall go to the Family Law Section of the Clerk's Office for case number to put
on OTIC and original SA-707 and leave the original SA-707 and a copy of OTIC with the
Clerk's Office.
d. The original OTIC and copy of the SA-707 shall be taken to the Teletype Unit within the
Communications Section to obtain a warrant number. The original OTIC will remain with the

Teletype Unit, who will enter it into the appropriate crime information computer systems, such
as CJIS, FCIC, and NCIC, per policy and procedure.
e. Deputies should verify the warrant number on copies of OTIC.
f. The warrant may be served upon contact with the juvenile.
g. An SA-707 will be completed as a juvenile pickup order.
h. A return of service on copy of OTIC must be completed.
i. The Teletype Unit shall be notified who served the warrant and the time and date of service.
2. In all juvenile pick-ups the original SA-707 will be left at the Juvenile Detention Center along with
the juvenile. There is a red box at the Juvenile Detention Center in which the SA-707 is to be
placed.
F. TRANSPORTING JUVENILES
1. ADULTS AND JUVENILES
a. Adults and juvenile prisoners shall not be transported in the same vehicle unless the juvenile
and the adult were involved in the same incident.
b. When a juvenile is transported, the transporting Deputy shall advise Communications of the
juvenile's presence in the vehicle, the expected destination, and starting mileage.
c. Upon arriving at the destination, the transporting Deputy shall advise Communications and
give the ending mileage.
G. RELEASE OR DELIVERY FROM CUSTODY
1. Pursuant to Fla. Stat. Ch. § 985, a child taken into custody shall be released from custody as soon
as is reasonably possible.
2. Unless otherwise ordered by the court pursuant to Fla. Stat. Ch. §985, and unless there is a need
to hold the child, a person taking a child into custody shall attempt to release the child as follows:
a. To the child's parent, guardian, or legal custodian or, if the child's parent, guardian, or legal
custodian is unavailable, unwilling, or unable to provide supervision for the child, to any
responsible adult relative. When releasing a juvenile to persons other than the juvenile's
parent or guardian, the Deputy will contact the Teletype Unit to have a criminal history
background check conducted. Individuals who are not parents or guardians are not
considered to be responsible adults if they have a prior felony conviction, or a conviction for
child abuse, drug trafficking, or prostitution. The person to whom the child is released shall
agree to inform DJJ or the person releasing the child of the child's subsequent change of
address and to produce the child in court at such time as the court may direct;
b. To a DJJ approved shelter or to a protective investigator.
3. If the child is believed to be suffering from a serious physical condition which requires either prompt
diagnosis or prompt treatment, then the child shall be delivered to a hospital for necessary
evaluation and treatment.
4. If the child is believed to be mentally ill as defined in Fla. Stat. § 394.463(1), then that child shall
be taken to a designated public receiving facility, as defined in Fla. Stat. § 394.455, for
examination.
5. If the child appears to be intoxicated and has threatened, attempted, or inflicted physical harm on
themself or another, or is incapacitated by substance abuse, then the child shall be delivered to a
hospital, addictions receiving facility, or treatment resource.
6. If the child is released, VSO shall make a written report or probable cause affidavit to the
appropriate intake counselor or case manager within 3 days, stating the facts and reason for taking
the child into custody. The written report or probable cause affidavit shall:
• Identify the child, their parents, guardian, or legal custodian, and the person to whom they
were released.
• Contain sufficient information to establish the jurisdiction of the court and to make a prima
facie showing that the child has committed a violation of law or a delinquent act.

7. A Deputy taking a child into custody who determines, pursuant to Fla. Stat. 985.115, that the child
should be detained or released to a shelter designated by DJJ, shall make a reasonable effort to
immediately notify the parent, guardian, or legal custodian of the child, without unreasonable
delay, and deliver the child to the appropriate intake counselor or case manager or, if the court
has so ordered, pursuant to Fla. Stat. § 985.115, to a detention center or facility.
8. The Deputy taking the child into custody will complete a written report or probable cause affidavit
showing:
• Identity of the child and, if known, their parents, guardian, or legal custodian;
• Establish that the child was legally taken into custody, with sufficient information to establish
the jurisdiction of the court and to make a prima facie showing that the child has committed a
violation of law.
9. Upon taking a child into custody, a Deputy may deliver the child, for temporary custody not to
exceed 6 hours, to a secure booking area of a jail or other facility intended or used for the detention
of adults, for the purpose of fingerprinting or photographing the child or awaiting appropriate
transport to DJJ, provided no regular sight or sound contact between the child and adult inmates
or trustees is permitted and the receiving facility has adequate staff to supervise and monitor the
child's activities at all times.
10. A copy of the probable cause affidavit or written report shall be filed with the Clerk of the Circuit
Court for the County in which the child is taken into custody or in which the affidavit or report is
made within 24 hours after the child is taken into custody and detained, within 1 week after the
child is taken into custody and released, or within 1 week after the affidavit or report is made,
excluding Saturdays, Sundays, and legal holidays.
H. DISCRETION
1. The VSO recognizes the importance of allowing the Deputies to use their discretion when handling
calls for service. The proper use of discretion when involved with juveniles is crucial to the success
of any juvenile program. The following are some guidelines to assist the Deputies with their
discretionary decisions.
2. Where permissible under Florida Statute and VSO Policy, Deputies may use discretion and
release, with no further action, a juvenile offender to their parent, guardian, or legal custodian. If
the child’s parent, guardian, or legal custodian is unavailable, unwilling, or unable to provide
supervision for the child; the child may be released to any responsible adult relative.
a. When releasing a juvenile to persons other than the juvenile’s parent or guardian, the Deputy
shall contact the Teletype Unit to have a criminal history background check conducted.
Individuals who are not parents or guardians are not considered responsible adults, if they
have a prior conviction for any felony, child abuse, drug trafficking, or prostitution.
3. The Deputy shall document the incident by completing an incident report.
4. The Deputy's discretionary decisions will be restricted if the juvenile meets the following criteria
and the juvenile will be transported to DJJ Intake with the completed paperwork for:
• All delinquent acts that if committed by an adult would be felonies;
• All delinquent acts involving weapons;
• All serious gang-related delinquent acts;
• All delinquent acts involving aggravated assault and battery;
• All delinquent acts committed by juveniles on probation or parole or by those with a case
pending;
• All repeated delinquent acts (within the preceding 12 months);
• Juveniles who have been selected for a diversion program but have refused to participate;
• Those cases in which it was determined that parental supervision is not effective.
I. DIVERSION
1. VSO is an active participant in the Civil Citation for Volusia County juvenile diversion program. For
further information see general order GO-044-05 Juvenile Civil Citation Program.

J. RECORDING ACTION
1. Deputies will record actions taken on a report or field contact card as applicable and request a
copy be forwarded to the District Juvenile Detective.
2. RECORDS
a. All personnel accountable for the collection, dissemination, and retention of juvenile records
maintained by the VSO shall comply with Fla. Stat. Ch. § 985.
b. The Records Section supervisor shall be accountable for the collection, dissemination, and
retention of juvenile records maintained by the Records Section.
c. The District Juvenile Detective shall be accountable for the collection, dissemination, and
retention of juvenile records maintained by the Juvenile Detective.
K. FINGERPRINT AND PHOTO
1. Fla. Stat. § 985.11 allows any law enforcement agency to fingerprint and photograph a child taken
into custody upon probable cause that such child has committed a violation of law.
2. Fingerprint records and photographs shall be retained by the VSO in a separate file maintained
only for that purpose. These records and all copies thereof shall be marked "Juvenile Confidential."
3. For the most part, these records are not available for public disclosure, but shall be available to
other law enforcement agencies, state attorneys, the courts, the child, the parents, or legal
custodians of the child, their attorneys, and any other person authorized by the court to have
access to such records. Any photograph taken within these guidelines may be shown by a law
enforcement officer to any victim or witness of a crime for the purpose of identifying the person
who committed such crime.
4. REQUIRED FINGERPRINTING AND PHOTOGRAPHING
a. All juveniles taken into custody for violation of the law shall be fingerprinted and photographed
at the respective District. This procedure shall be followed regardless of the decision to
release or detain the juvenile.
b. PRINTS: The deputy shall first verify that fingerprints are on file; if no prints are on file, the
juvenile shall be fingerprinted using ink and fingerprint cards. Two (2) cards shall be made,
one for the VSO and one for FDLE. The prints will be forwarded to the Latent Print Unit and
maintained/secured in accordance with existing policy and Fla. Stat. § 985.11.
c. PHOTOS: Regardless of existing photographs, the deputy shall update the photograph with
each arrest using the standardized photo backdrop station located at each District. Two (2)
photographs shall be taken with each arrest: one (1) with the juvenile holding the case number
and one (1) without the case number. All photographs are uploaded and stored in RMS.
d. The arresting Deputy shall transport the juvenile to the closest designated facility where the
juvenile shall be fingerprinted and photographed.
e. When fingerprinted at the Volusia County Branch Jail, the fingerprints shall be taken
electronically through the Automated Fingerprint Identification System (AFIS). The AFIS
system transmits the fingerprints to the Florida Department of Law Enforcement.
f. When the juvenile is fingerprinted using ink and fingerprint cards, two (2) cards (one for the
VSO and one for the Florida Department of Law enforcement) and one photograph of the
juvenile shall be made. The fingerprint cards shall be forwarded to the Latent Print Unit, which
shall forward one of the cards to the Florida Department of Law Enforcement.
g. All necessary equipment to accomplish this function shall be maintained in the Latent Print
Unit and in any other facility designated by the Sheriff.
h. The Latent Print Unit shall make the necessary disposition of the fingerprints and
photographs.
i. This procedure shall be followed regardless of the Deputy's decision to release or detain the
child.
L. TRAFFIC VIOLATIONS

1. Nothing in this procedure shall prohibit the fingerprinting and photographing of juvenile traffic
violators, as prescribed in Florida Law.
2. Other forms of identification, such as physical samples from the suspect (hair, blood, urine, nails,
breath, or stomach contents) and handwriting samples will be preserved for laboratory
examination by using current processing standards and procedures as described in the FDLE
Evidence Submission Manual.
M. SEPARATION
1. All arrest and identification records pertaining to juveniles shall be considered confidential and
separated from adult files.
N. EXPUNGEMENT
1. Upon receipt of a court order to expunge or seal a criminal history record, the Records Section
Supervisor shall ensure the requirements of the law are fulfilled:
a. Confirm the order is appropriately signed and certified as a true copy
b. Ensure the arrest report, fingerprints and photographs are removed from the files
c. Ensure the arrest record is removed from the Record Management System
d. Mail a letter of transmittal and a copy to FDLE
e. Notify all agencies to whom the subject's affected record has been disseminated
2. Expunged records shall be held in a pending status until a reply letter has been received from the
FDLE Upon receipt of the reply from the F.D.L.E. the process will be completed.
3. Sealed records shall be maintained by the Records Section.
O. DISPOSITION
1. Records may be purged in accordance with Fla. Stat. § 985.04.
2. The Records Section Supervisor shall make the determination as to which records are to be
purged, and the method of disposition, in conformance with applicable law.
P. RECORDS CONTROL
1. Requests for obtaining records shall be for a valid reason and made to the records supervisor.
2. If the record is sealed the Records Supervisor shall permit law enforcement officer’s access to the
file.
• 1.1.3
• 1.2.5
• 1.2.6
• 1.2.7
VI. REFERENCES
• Instructions for completing theJJDPA Compliance Monitoring Reporting Form
• JJDPA Compliance Monitoring Reporting Form, VSO Form # 052511.001

OFFICE

GO-044-03 01/05/2021 None
Title
MISSING PERSONS
I. PURPOSE
The purpose of this general order is to establish uniform procedures and responsibilities regarding response
to reports of missing persons and missing children including investigation, recovery and case closure. In
addition, this general order will provide guidelines for the criteria, use and activation of the Florida AMBER,
SILVER and BLUE Alert Plans.
II. DISCUSSION
Attitude and approach with which an agency and its officers respond may well determine whether the person
or child is recovered promptly and safely.
The Volusia Sheriff’s Office (VSO) recognizes that time is of the essence when responding and investigating
reports of missing persons and children. Particular care shall be exercised when the disappearance involves
those 26 years of age and under, the aged, mentally or physically handicapped or those insufficiently
prepared to care for themselves, or any other adult person over 26 years of age in which there are suspicious
circumstances indicating possible foul play.
Questions concerning parental custody occasionally arise in relation to missing child reports. The VSO shall
accept the report of a missing child even if custody has not been formally established.
There is NO waiting period for reporting a missing person/child. Requirements for reporting a missing person
or missing child are mandated by Florida law as revised and enacted July 1, 2008 in amended Sections
937.0201, 937.021, and 937.022, Florida Statues, also known as the Jennifer Kessee & Tiffany Sessions
Missing Persons Act.
Since the advancement of computer and forensic technological resources, the chances of matches occurring
between long term missing persons and the unidentified deceased persons have increased. Due to
enhancements in laboratories and databases, law enforcement and medical examiners are encouraged to
re-submit fingerprints, dental records and DNA on older cases as the technology has evolved over the years,
which in turn could generate positive identifications. VSO participates in this initiative as coordinated through
the Cold Case component within the Major Case Unit.
III. POLICY
It is the policy of the VSO to thoroughly investigate all credible reports of missing/abducted persons and
children. Additionally, the VSO holds that every missing person/child will be considered at risk until significant
information to the contrary is confirmed.
The VSO shall act within the scope of its authority provided under Florida Statutes Chapters 937 and 984
and shall utilize internal and external resources to identify, locate, recover, and assist any person or child
who is reported missing as further defined below.

IV. DEFINITIONS
Code Red – An neighborhood alert system that helps law enforcement throughout the United States locate
missing children, the elderly (Alzheimer’s/Dementia), the disabled and college students missing on campus
through a high speed telephone alert system. ACIM is the activation arm, which mobilizes Child Abduction
Response Teams (CART) for a swift response and hopeful fast and safe resolution. ACIM continues to work
with the law enforcement officer on the scene and/or agency communications section until the missing person
has been found. For additional info visit ACIM’s website at www.achildismissing.org.
Amber Alert – A program designed to broadcast critical information of a missing/abducted child younger
than 18 years of age believed to be in danger, using the Emergency Alert System via radio, television and
billboards.
At Risk/Endangered – A missing person is considered “at risk” when one or more of the unusual
circumstances noted in the (Endangered) Unusual Circumstances definition found below, are present.
Blue Alert Plan – A plan designed to broadcast critical information in response to the increasing number of
law enforcement officers in the state who were killed, injured or abducted in the line of duty. Under this plan,
when established criteria is met, FDLE, FDOT, and FHP will activate dynamic highway message signs to
immediately broadcast important information about the offender/vehicle involved in an incident to increase
the chances of capturing the suspect(s) responsible.
Child Abduction Response Team (CART) – Child Abduction Response Teams consist of members of all
facets of law enforcement, emergency response, non-profit organizations, and civilian search groups that
come together when a child is abducted.
Credible Report – A missing person report filed with a local law enforcement agency that has, upon
preliminary investigation by the initial responding law enforcement officer, met one or more of the criterion
for missing persons/children as identified and adopted by the National Center for Missing & Exploited
Children and the Missing Endangered Persons Information Clearinghouse, as defined herein.
(Endangered) Unusual Circumstances – For purposes of this general order, Endangered/Unusual
Circumstances refer to:
1. A missing child younger than 18 years of age.
2. A missing adult younger than 26 years of age.
3. Whose disappearance involves circumstances that would cause a reasonable person to conclude
that the child or person should be considered at-risk/endangered.
4. A child or an adult who is missing and believed to be one or more of the following:
• Out of the “zone of safety” for their age, physical, and mental condition – The zone of safety
will vary depending on age. In the case of an infant, for example, the zone of safety will include
the immediate presence of an adult custodian or the crib, stroller, or carriage in which the
infant was placed. For a school-aged child the zone of safety might be the immediate
neighborhood or route taken between home and school. In the case of an elderly person of
diminished physical and/or mental condition, the zone of safety might include the close
proximity and availability of a caregiver familiar with that individual’s condition and needs.
• Mentally diminished – If the person is developmentally disabled or emotionally disturbed, or
the victim of disease, they may have difficulty communicating with others about needs,
identity, or address. The disability places the person in danger of exploitation or other harm.
• Drug dependent – In the case of a child, the term “drug dependent” shall refer to dependence
on either prescription or illicit substances, since any drug dependency puts a child at
substantially increased risk. In the case of an adult, the term “drug dependent” shall refer to
a dependence on legally prescribed medicines vital to the adult’s continued well-being. This
in no way limit’s a Deputy’s discretion in determining exigent circumstances regarding and
adult’s use of illicit drugs.
• A potential victim of foul play or sexual exploitation – Significant risk to the person can be
assumed if investigation indicates a possible abduction, violence at the scene of abduction,
or signs of sexual abuse.
• In a life-threatening situation – The environment in which the person is missing may be
particularly hazardous. Examples of a dangerous environment could be a busy highway for a

toddler, an all-night truck stop for a teenager, or simply an outdoor environment in inclement
weather for a child or the elderly.
• Believed to be with persons who could endanger their welfare – A missing person in such
circumstances is in danger not only of sexual exploitation, but also of involvement in criminal
activity such as burglary, shoplifting, and robbery.
• Is absent under circumstances with established patterns of behavior – Most children, and
adults to some degree, have established routines that are reasonably predictable. Significant,
unexplained deviations from those routines increase the probability that the person may be
at risk. A child or adult whose disappearance involves circumstances that would cause a
reasonable person to conclude that the missing person should be considered at risk.
• Absence from home for more than 24 hours – While some parents/individuals may incorrectly
assume that 24 hours must pass before law enforcement will accept a missing persons case,
a delay in reporting may also indicate the existence of neglect or abuse within the family.
Family Abductions – A non-custodial family member flees with a child, usually in direct violation of a court-
ordered custody arrangement.
Florida Abuse Hotline Information System (FAHIS) – This statewide, computerized Abuse Registry
System, or Hotline, which tracks allegations of abuse, neglect and abandonment.
Jennifer Kessee & Tiffany Sessions Missing Person Act – A Florida law enacted July 1, 2008 amending
Sections 937.0201, 937.021, and 937.022, Florida Statues. This law requires local law enforcement agencies
to notify the Florida Crime Information Center and the National Crime Information Center within 2 hours of
receiving a credible police report of missing persons. In addition, amendments require specific written polices
specifying the procedures to be used to accept, initiate, investigate, maintain, close or refer such cases,
collection and submission of DNA samples and the maintenance and clearing of computer data on missing
persons within FCIC/NCIC. Additional requirements are also placed on the Florida Department of Law
Enforcement and the Missing Endangered Persons Information Clearinghouse.
Lost or Otherwise Missing – A child who becomes separated from parents, legal guardians or caretakers
under circumstances not indicating the likelihood of an abduction or voluntary absence.
Missing Adult – A person 18 years of age or older whose temporary or permanent residence is in, or is
believed to be in, this state, whose location has not been determined, and who has been reported missing to
a law enforcement agency.
Missing Child – A person younger than 18 years of age whose temporary or permanent residence is in, or
is believed to be in, this state, whose location has not been determined, and who has been reported as
missing to a law enforcement agency.
Missing Endangered Person – Includes a missing child; a missing adult younger than 26 years of age; or
a missing adult 26 years of age or older who is suspected by a law enforcement agency of being endangered
or the victim of criminal activity.
Missing Endangered Persons Report – A report prepared on a form prescribed by the Florida Department
of Law Enforcement by rule for use by the public and law enforcement agencies in reporting information to
the Missing Endangered Persons Information Clearinghouse about a missing endangered person.
Non-Family Abductions – A child taken by an unknown individual, through force or persuasion, usually in
furtherance of additional victimization.
Runaway – Most often a teenager, who leaves home voluntarily for a variety of reasons; may be younger
than 13 however.
Silver Alert – The Silver Alert System has been developed to broadcast information of a missing elderly
person who suffers from irreversible deterioration of intellectual faculties (dementia) in a timely manner, to
the general public. The Silver Alert Plan recognizes that the most effective response to a missing senior
citizen leverages community resources for the search to augment the investigative response by the local law
enforcement agency.
Thrownaway – A child whose caretaker makes no effort to recover the child who has run away, or who has
been abducted or deserted.
Zone of Safety – The area or location where an individual is normally safe and secure for their age, physical,
and mental condition.

V. PROCEDURE
A. REPORTS OF MISSING PERSONS/CHILDREN
1. Due to the inherent potential danger and outcome of such calls, the VSO responds to all initial
reports of missing persons of any age as if the person is at risk and will thoroughly investigate all
credible reports of such incidents.
2. In accordance with Fla. Stat. § 937.021, upon the filing of a credible police report that a person is
missing, the responding Deputy will ensure that immediately after receiving the report, the
information gathered is transmitted for entry into the FCIC/NCIC.
3. The Teletype operator who completes the entry will complete a supplement report indicating what
was done.
4. The following procedures sets forth the process for initiating, maintaining, closing, and referring a
missing person investigation and provides standards for maintaining and clearing all missing
person computer data stored in FCIC/NCIC.
B. COMMUNICATIONS CENTER RESPONSIBILITIES
1. The Telecommunicator who receives the report of a missing child or missing person is responsible
for ensuring that appropriate information is collected. This information includes the following:
a. Determine if the circumstances of the report meet the definition of a missing child/person as
set forth in DEFINITIONS.
b. Prioritize the call based on the factors determining unusual circumstances, and immediately
dispatch deputies accordingly. The handling of missing persons reports over the phone, such
as suspected runaways, is not permitted.
c. Collect essential information from the caller:
• Person’s age, height, weight, hair and eye color;
• Clothing descriptions;
• Location where person was last seen;
• Mode of travel (i.e. on foot, in a vehicle, public transit, etc.);
• Any information about a possible abductor, suspect and vehicle description and
direction of travel.
d. Transmit appropriate radio alerts and notifications and provide information obtained from the
caller.
e. When applicable, inform the caller they should not disturb or tamper with the location where
the child might have been, or any of the child’s belongings.
f. Notify the on-duty Patrol Supervisor and Communications Supervisor.
g. Search agency records for related information that may facilitate the search and investigation:
• History of violence or child abuse calls;
• Complaints of attempted abductions, prowlers, suspicious persons or other criminal
activity in the area;
• Sexual predators/offenders that reside, work, or are otherwise associated with the
neighborhood and/or zone of safety;
• Criminal activities of family members or others living at the address;
• Runaway reports on the child and/or siblings;
• Juvenile delinquency reports of the child or siblings;
• If a juvenile runaway from a group home, attempt to determine if the runaway is local to
the area or from another area.
h. Safeguard all pertinent records for future investigative reference, to include communications
related to the incident, written notes, radio broadcasts and subsequent notifications.
C. FIRST RESPONDER RESPONSIBILITIES
1. The Deputy assigned as first responder to the report of a missing person shall:

a. Unless acting in response to the person’s immediate safety, respond directly to the scene of
the report to conduct a preliminary investigation.
b. Interview the parent(s) or person who made the initial report regarding the circumstances
surrounding the disappearance.
c. Obtain and/or verify a detailed description of the missing person and sufficient pertinent
information about the circumstances of the person’s disappearance and relay descriptive
updates to Communications for dissemination. Information should include, but not be limited
to:
• Person’s name, age, race, sex, date of birth, height, weight, eye color
• Clothing description
• Time and location last seen
• Any descriptive information about possible abductor/suspect
• Method of transportation used and description and direction of travel
• Possible destinations
• Physical and mental condition; any unusual circumstances
• Officer safety issues should law enforcement come in contact with the missing person
d. Collect available photograph(s) and digital media of the missing person to be forwarded to
the assigned lead detective. If photographs are unavailable at that time, the Deputy will clearly
articulate the reason within their report. Determine if the missing person has social media
accounts. Obtain as much information as possible regarding any and all accounts.
e. Regardless of any search that may have been conducted previously by parent or others,
verify that the person is missing by conducting a consensual search of the house and grounds
to include places where the child/person could be hiding, trapped or asleep.
f. If a child under 18 years of age, confirm the child’s custody status: whether a custody dispute
or similar problem exists between the parents; whether a restraining order is in effect; or if
the child has expressed an interest in living with the non-custodial parent.
g. Identify the missing person’s zone of safety for their age, developmental stage and physical
and mental state.
h. Make an initial determination of the type of incident, as defined in this general order under
DEFINITIONS.
Note: Deputies must be cautious in “labeling” or classifying a missing child case, since the
classification process shall affect the way in which initial information or evidence is gathered.
Even if first indications suggest a “less urgent” incident, deputies should consider all
possibilities and always treat the case as at-risk/“urgent” until the case category is clearly
determined.
i. Determine the need for additional resources, and whether the incident should be initially
classified as a missing endangered person with “unusual circumstances”, as defined in this
general order.
j. If it is determined that there are NO “unusual circumstances” present, the reporting Deputy
will continue their preliminary missing person investigation and determine the correct
FCIC/NCIC Missing Person File Category and ensure that a notification is promptly
transmitted to both databases within the required 2 hours from the filing of the report using
one of the following categories:
• Disabled: a person of any age who is missing and under proven physical/mental
disability or is senile, thereby subjecting themself or other to personal and immediate
danger.
• Endangered: a missing child; a missing adult younger than 26 years of age, or a missing
adult 26 years of age or older who is suspected by a law enforcement agency of being
endangered or the victim of criminal activity; a person of any age who is missing and is
in the company of another person under circumstances indicating that their physical
safety may be in danger.
• Involuntary: a person of any age who is missing under circumstances indicating that the
disappearance may not have been voluntary, i.e., abduction or kidnapping.

• Juvenile: a person under the age of eighteen who is missing and does not meet any of
the criteria set forth in the other categories, less “other”.
• Catastrophe Victim: a person of any age who is missing after a catastrophe.
• Other: a person over the age of eighteen not meeting the criteria for entry in any other
category who is missing and for whom there is a reasonable concern for their safety.
Note: The circumstances of the disappearance govern category selection. Simply because
the child is under 18 does not require that the juvenile category be used. NCIC suggests that
family and non-family abductions be entered in the “involuntary” category. Runaways are
most commonly entered in the “juvenile” category unless unusual circumstances exist. If a
missing person is determined to be a runaway, refer to Fla. Stat. § 984.13.
k. The Deputy will conduct an immediate follow-up on any leads that are within their assigned
area. If the leads exist outside their assigned area, the Deputy will advise their supervisor and
follow their instructions.
l. If it is determined that unusual circumstances ARE involved, the person shall be considered
at risk and an expanded investigation will commence at once. If not already on scene, the
District Supervisor and District Detective shall be notified to respond directly. (Refer to
sections on Supervisory Responsibilities and Detective Responsibilities)
m. If appropriate criterion is met, existing interagency response, including the Amber Alert
system and/or other community notification methods such as the Code Red Emergency
Notification System, shall be activated. (Refer to sections on Supervisor’s Responsibilities
and Amber Plan)
n. If the child/person was abducted, obtain a description of the abductor(s) if available, vehicle
description and related information:
• Document witness information;
• If the abductor is a family member, obtain suspect photographs;
• If the abductor is known obtain telephone number and determine if abductor has any
social media accounts;
• If the scene involves a business or other public place, security video may supplement
witness information.
o. Determine the correct FCIC/NCIC Missing Person File Category and ensure that a notification
is promptly transmitted to both databases immediately after the filing of the report.
p. Provide detailed descriptive information to Communications for broadcast updates.
q. Identify and interview everyone at the scene:
• Record the name, address, home and work telephone numbers of everyone present at
the scene, including their relationship to the missing person/child;
• Conduct each interview privately.
r. Conduct a criminal history check on all principal suspects and participants in the investigation.
s. Conduct a thorough home search, even if the child’s disappearance occurred elsewhere:
• Obtain consent to conduct the search;
• Include the residence, outbuildings, other structures, vehicles, and related property.
t. Secure and safeguard the area as a potential crime scene.
u. Document if the child has access to the Internet, cellular telephone, pager or other electronic
messaging device.
v. Prepare necessary reports:
• A missing person report will be completed.
• The report shall be as accurate and complete as possible and will include any available
photographs and leads the family can provide.
• The narrative shall include a chronological account of actions taken and information
obtained, including why a photo is not attached if not submitted/available.

• The investigating officer shall immediately inform all on-duty officers of the existence of
the missing child report and shall cause the report to be issued as a BOLO to every law
enforcement agency in the county.
• A copy of the FDLE Missing Persons report form will be left with the reporting party with
instructions for its completion.
w. If the missing person is not located by the end of the work shift, then the reporting Deputy is
to turn in their completed report; the report will then be forwarded without delay to the District
Detective for further investigation. (Refer to Detective Responsibilities)
D. SUPERVISOR RESPONSIBILITIES
1. The supervisor assigned to the report of a missing child/person shall:
a. Obtain a briefing from the first responder(s) and other agency personnel at the scene.
b. Conduct the briefing away from family, friends, or any other individuals who may be present.
c. Determine if additional personnel and resources are needed to assist in the investigation,
such as:
• Additional Deputies, K-9 Unit, Air One, additional special equipment;
• School Resource Officers (SRO), School Guardians, or School Staff;
• Other District Juvenile Detectives;
• State Attorney's Office;
• Department of Juvenile Justice;
• Department of Children and Family Services;
• Code Red;
• Missing Endangered Persons Information Clearinghouse - 1-888-FL-MISSING(356-
4774);
• Other law enforcement agencies and social service organizations.
d. If a child, evaluate whether circumstances of the child’s disappearance meet existing Amber
Alert criterion (refer to Florida Amber Plan, Section 44.3-8 - 44.3.9) and/or other immediate
community notification protocols (e.g. Code Red Emergency Notification). Advise the
Investigative Services Captain or designee and appropriate Staff members of the activation.
e. If an elderly person age 60 or above, or any person age 18 to 59 for whom there is established
irreversible deterioration of intellectual faculties, evaluate whether circumstances of the
disappearance meet existing Silver Alert criterion. (refer to Florida Silver Alert Plan, Section
44.3.10 - 44.3.12)
f. When circumstances dictate, establish a command post as close as possible to, but at least
a block away from, the missing child’s residence or location the child was last seen.
g. Appoint a search coordinator to organize and coordinate search efforts.
h. Ensure all required notifications have been made:
• Chain of Command;
• Investigative personnel;
• Operations Support Personnel;
• Other law enforcement agencies and investigative networks;
• Available Community resources.
i. Notify the Public Information Officer. The PIO will deal with media inquiries and, if appropriate,
solicit media assistance in locating the child.
j. Establish a liaison with the family who can explain law enforcement efforts and work with the
family to assist search efforts.
k. Confirm that all VSO general orders and procedures are observed.
E. FLORIDA AMBER PLAN

1. If in the initial investigation it is determined the child’s life is in danger, the Florida Amber Plan may
be activated. In order to activate the Amber Alert, the following criteria must be met:
a. The child must be under 18 years of age;
b. There must be a clear indication of abduction;
c. If not a clear abduction, the law enforcement agency investigation must conclude that the
child’s life is in danger;
d. There must be a detailed description of the child and/or abductor/vehicle to broadcast to the
public (photo when available);
e. Authorization to activate the Florida Amber Plan must be obtained from the shift commander.
Note: Not to be used for Runaway or Parental Abduction, unless investigation determines
child’s life is in imminent danger.
2. STEPS FOR ACTIVATION OF THE FLORIDA AMBER PLAN:
a. The Amber Alert can only be activated by law enforcement.
b. The local law enforcement agency will telephone the Florida Department of Law Enforcement
(FDLE) Missing Endangered Persons Information Clearinghouse (MEPIC) at 1-888-356-
4774.
c. FDLE will work in conjunction with the local law enforcement agency of jurisdiction to
determine if information is to be broadcast on a regional or statewide basis.
d. FDLE, in conjunction with the local law enforcement agency will prepare information for public
distribution.
e. FDLE will ensure that the information is broadcast through the Emergency Alert System,
Dynamic Message Signs, lottery machines, http://missingchildrenalert.com and other
sources.
f. For additional information Refer to the FDLE Amber Alert Plan located on the VSO Intranet
under “Manuals”.
F. FLORIDA SILVER ALERT PLAN
1. The Silver Alert System may be activated if all of the following criteria are met:
a. The investigating officer has entered the missing person in FCIC/NCIC and issued a
statewide BOLO to other law enforcement/911 centers;
b. The missing person is 60 years of age or older and there is a clear indication that the individual
has a diagnosed cognitive impairment, such as Dementia as verified by law enforcement; or
c. Under extraordinary circumstances when a person age 18 to 59 has irreversible deterioration
of intellectual faculties and law enforcement has determined the missing person lacks the
capacity to consent and that the use of dynamic message signs may be the only possible
way to rescue the missing person.
2. Authorization to activate the Florida Silver Alert Plan must be obtained from the shift commander.
3. STEPS FOR ACTIVATION OF THE FLORIDA SILVER ALERT PLAN:
a. The Silver Alert can only be activated by law enforcement.
b. There must be a description of the vehicle and a tag number; this information must be verified
by law enforcement.
c. The local law enforcement agency will telephone the Florida Department of Law Enforcement
(FDLE) Missing Endangered Persons Information Clearinghouse (MEPIC) at 1-888-356-
4774.
d. FDLE will work in conjunction with the local law enforcement agency of jurisdiction to
determine if information is to be broadcast on a regional or statewide basis.
e. FDLE, in conjunction with the local law enforcement agency will prepare information for public
distribution.

f. FDLE will ensure that the information is broadcast through the Emergency Alert System,
Dynamic Message Signs, lottery machines, http://missingchildrenalert.com and other
sources.
g. Additional resources may also be contacted for assistance:
• Code Red;
• Florida Department of Elder Affairs (850) 414-2000; law enforcement may provide the
Department of Elder Affairs with the missing persons flyer or information via
[email protected].
G. FLORIDA BLUE ALERT PLAN (LAW ENFORCEMENT OFFICERS)
1. The Florida Blue Alert Plan (formerly known as Law Enforcement Officer Alert Plan) is
established to ensure that information will be broadcasted through dynamic highway message
signs and other appropriate notification methods to increase the chances of capturing the
suspect(s) responsible for injuring, killing or abducting a law enforcement officer.
2. To activate a Blue Alert, the following criteria must be met:
a. A law enforcement officer must have been seriously injured or killed by an offender(s) or is
missing while in the line of duty under circumstances evidencing concern for the law
enforcement officer’s safety.
b. The investigating law enforcement agency must determine that the offender(s) poses a
serious risk to the public or to other law enforcement officers and dissemination of available
information to the public may help avert further harm or assist in the apprehension of the
suspect.
c. A detailed description of the offender’s vehicle or other means of escape, including vehicle
tag or partial tag, must be available for broadcast to the public.
d. The local law enforcement agency of jurisdiction must recommend issuing the Blue Alert.
3. In addition to the criteria being met, the following steps must occur in order to activate a
Blue Alert:
a. The local law enforcement agency of jurisdiction calls FDLE’s Florida Fusion Center (FFC)
Watch Desk at (850) 410-7645 or (800) 342-0820, which is manned 24 hours a day, seven
days a week.
b. FDLE’s on-call supervisor will work with the investigating agency to offer assistance, ensure
that the activation criterion have been met and determine if the alert will be displayed
regionally or statewide.
4. The same activation steps will be used if there is revised vehicle information or a broadcast area
is changed.
5. Once FDLE is notified that the offender(s) have been captured, FDLE will contact the appropriate
parties to cancel the alert.
H. DETECTIVE RESPONSIBILITIES
1. The District Detective/Juvenile Detective, or designee, shall review all missing person/child cases
directly upon receipt.
2. The Detective assigned to conduct the follow-up investigation of a missing person/child shall:
a. Review the report, and any supplements that may have been completed. The District
Detective/Juvenile Detective will check with other District Detectives to see if other reports
have been turned in to them.
b. Upon completion of review of the written report(s), the District Detective/Juvenile Detective
will without delay, complete an information flyer in NC4 to include a photograph.
c. The flyer will then be distributed to respective personnel to include the PIO, posted in each
District office and disseminated to all area law enforcement agencies. Under the direction of
investigative services the PIO will arrange for expedient media release/coordination activities.
d. If the case is still active, obtain a briefing from personnel that were at the scene prior to
interviews with family members and/or witnesses.

e. Re-contact the reporting party directly after receipt of the report to:
• Advise the reporting party that the Detective will be handling the case and will be the
point of contact for any further questions or information regarding the case.
• Verify the accuracy of all descriptive information concerning the child/person with the
reporting party; gather any new/additional information that has developed.
3. If the child has already returned home, ask if any assistance is needed.
4. Inquire from either the child (preferable) or the reporting party where the child stayed while away
from home.
5. If the child has not returned home, initiate a neighborhood investigation without delay:
a. Canvass the neighborhood to identify and interview residents and others within the abduction
zone.
b. Identify all vehicles parked within the neighborhood.
c. Determine if individuals designated as sexual predators/offenders reside, work or are
otherwise associated with the area.
6. Obtain a brief history of recent family dynamics from family members, neighbors, classmates,
teachers, school counselors, and other persons who may have had close personal interaction with
the child and/or family.
7. Conduct in-depth fact-finding interviews. Identify any conflicting information offered.
8. Evaluate the need for additional resources and specialized services not yet activated that include,
but may not be limited to:
• Code Red Alert;
• Florida Missing Endangered Persons Information Clearinghouse;
• FBI;
• National Center for Missing and Exploited Children.
9. If the child is still enrolled in the school system, the District Juvenile Detective will locate which
school and contact the school officials. If there is a School Resource Officer assigned to the school,
the District Juvenile Detective will work with that Deputy or Officer.
10. The District Detective/Juvenile Detective will routinely and frequently re-contact the reporting party
to keep the case file updated and the reporting party informed. All activity and contacts/attempts
to contact will be documented for the case file.
11. When a reported missing person is located, the District Juvenile Detective will schedule an
interview with the child. The results of the interview will be included in the case file. (Refer to the
RECOVERY/RETURN OF A MISSING CHILD/PERSON section, below.)
12. If it appears the case will not be promptly resolved, ensure that descriptive records and those
entered into the state and federal missing persons databases are updated. Include dental
characteristics, scars, marks, tattoos, fingerprints, and additional articles of clothing, jewelry or
unique possessions.
13. It will be the District Detective/Juvenile Detective’s responsibility to update active cases and cancel
closed cases.
14. If at the end of 21 days the case is still active, the District Detective/Juvenile Detective will assist
the family or legal guardian in completing the dental history information packet. The District
Detective/Juvenile Detective will retain the dental history packet with the case file.
15. If at the end of 30 days the case is still active, the District Detective/Juvenile Detective will have
the missing person's dental records, (if available), entered into the NCIC/FCIC system in
accordance with Fla. Stat. § 937.031.
16. If at the end of 45 days the case is still active, the District Detective/Juvenile Detective will review
the case file with the Major Case Sergeant. If at that time there are no other leads to follow-up on
or action to take, the case file will be put on inactive status. The District Juvenile Detective will
advise the parent and/or legal guardian of the case status.

17. If a person who has been reported as missing has not been located within 90 days after the missing
person report is filed, Detectives will attempt to obtain a biological specimen approved by FDLE
for DNA analysis from the missing person, or from appropriate family members of the missing
person, in addition to any documentation necessary to enable the agency to use the specimens
shall be submitted to University of North Texas Center of Human Identification (UNTCHI). (Refer
to DNA SAMPLE COLLECTION & SUBMISSION PROCEDURES, below)
18. Based on the circumstances, the attempt to obtain a biological specimen as noted above may be
conducted prior to the expiration of 90-day period with approval from the Detective’s supervisor.
19. To ensure information integrity within the system, the Investigative supervisor or designee, shall
review each missing person/child case (both active and inactive) at least monthly to determine
whether the case should be maintained in FCIC/NCIC. Determination of the removal of missing
person/child entry information will not be made based solely on the age of the missing person.
I. DNA SAMPLE COLLECTION & SUBMISSION PROCEDURES
1. DNA kits and DNA analysis are available, at no cost, to all Florida law enforcement agencies, and
is funded by the President’s DNA Initiative. The President’s DNA Initiative is a 5-year initiative with
a specific target goal of using DNA to solve missing and unidentified person cases.
2. All DNA sample collection and submission procedures will be in accordance with the President’s
DNA Initiative, as described within this general order.
3. The VSO is a designated FDLE Control Point Center. As such, the VSO maintains the approved
Family Reference Sample DNA kits to expedite access and distribution to local and surrounding
law enforcement agencies requiring quick access to the DNA kits. The point of contact for all such
requests shall be the Inventory Control Section, (386) 822-5096.
4. DNA can be collected for three different categories associated with Missing Persons’ Cases:
• Direct Reference Samples (DRS) – obtained directly from the missing person and consist
of medically obtained blood cards, whole blood, or a tissue specimen that was collected from
the missing person, or a toothbrush used only by the missing person.
• Family Reference Samples (FRS) – obtained from family members of the missing person.
Close relatives and/or maternal relatives’ samples are the most useful and are collected using
buccal/oral swabs and/or blood cards.
• Unidentified Human Remains Samples (UHR) – obtained from unidentified human remains
including bones (skeletal remains), tissue and teeth.
5. These DNA profiles will be submitted directly to the University of North Texas Center of Human
Identification (UNTCHI), analyzed and uploaded into the CODIS+mito index of the FBI’s National
DNA Index System. Then, the DNA profiles for missing persons and relatives of missing persons
will be continuously searched against unidentified human remains.
6. DIRECT/PERSONAL REFERENCE SAMPLES (DRS)
a. No kits are provided for the collection and submission of DRS. However, the following process
will be utilized when collecting DRS and submitting to the UNTCHI:
b. The following samples are considered acceptable by UNTCHI for submission and analysis:
• Any medically obtained blood cards, whole blood, or a tissue specimen that was
collected from the missing person (preferred, if available);
• A Toothbrush used only by the missing person;
• A razor used only by the missing person;
• Hairbrush, if nothing else is available. (Note: This source is not preferred due to potential
sharing/multiple users and subsequent cross-contamination.)
c. The assigned detective will collect and package the DRS as DNA evidence in accordance
with existing procedures in general order GO-083-01 Collection of Evidence and in keeping
with the FDLE Crime Lab Evidence Submission Manual guidelines, as provided on the VSO
intranet under “Manuals”.
d. The detective must complete the Personal/Direct Reference Sample Evidence Registration
Form (available on the VSO Intranet under “Agency Forms”) ensuring that both the Evidence

Submitted and Chain of Custody sections contain all the required information; include the
NCIC number on the form.
e. All submitted paperwork must be complete before processing samples can begin.
f. Place form and evidence in mailing envelope/box and mail to:
PRESIDENT’S DNA INTITIATIVE
NATIONAL MISSING PERSONS PROGRAM – 72007
UNIVERSITY OF NORTH TEXAS HEALTH SCIENCE CENTER
3500 CAMP BOWIE BLVD
FORT WORTH, TX 76107-9964
g. VSO is responsible for shipping fees to the UNTCHI for all DRS.
h. All submissions and returns must be coordinated with the UNTCHI evidence custodian:
• Evidence Custodian Office Toll Free Number: 800-763-3147;
• Missing Persons E-Mail: [email protected].
7. FAMILY REFERENCE SAMPLE (FRS)
a. A Family Reference Sample Collection Kit should also be collected whenever possible.
b. Each kit is designed to be used for the collection of a reference sample from one family
member.
c. A separate kit should be used for each additional family member.
d. Each kit contains all necessary forms and supplies for collection and submission:
• Brochure: Identifying Victims Using DNA: A Guide for Families (To remain with
family/donor);
• Instructions Sheet;
• 4-Part Sample Collection Form;
• One Pair Disposable Gloves;
• One Swab Collection Pouch;
• Four Sterile Collection Swabs;
• Four Swab Labels;
• One Prepaid Mailing Envelope;
• Fax Back Sample Tracking Form;
e. Prior to the collection of a sample from a maternal and/or closely related biological relative of
a missing person, a voluntary Consent for Collection, Testing and CODIS Entry Form must
be completed.
f. Oral swab samples will be used for both mitochondrial and nuclear DNA analysis and must
be mailed within 24 hours of collection in the envelope provided.
g. All submissions should include the NCIC number.
h. Refer to the collection instructions provided in the kit; maintain a copy of this tracking form for
confirmation of evidence submission and for case tracking.
i. The Deputy/Detective collecting the DNA sample shall be responsible for completing all
necessary forms, faxing the FRS Tracking Form to 800-221-3515 to notify the lab of the
sample shipment and shall keep a copy of the form for confirmation of evidence submission
and case tracking.
J. UNIDENTIFIED CHILDREN/PERSONS/REMAINS
1. A Deputy/Detective assigned to the report of an unidentified person/child, whether living or
deceased, shall:
a. Obtain a complete description using FCIC/NCIC Unidentified Persons File Worksheets.
b. Enter the unidentified child’s description into the FCIC/NCIC Unidentified Persons File.

c. Utilize available resources to identify the person/child to include:
• The National Center for Missing and Exploited Children;
• Florida Missing Endangered Persons Information Clearinghouse;
• State Medical Examiners Office and organizations.
d. When identification has been made, cancel all notifications.
e. In cases involving unidentified human remains, Major Case Detectives shall coordinate with
the Volusia County Medical Examiners Office.
K. RECOVERY/RETURN OF A MISSING CHILD/PERSON
1. A Deputy/Detective assigned to the recovery or return of a missing child/person shall:
a. Verify the identity of the returned child. Assess the child’s safety and gather any intelligence
about possible predators; this may assist in preventing future episodes.
b. Request medical assistance, if needed.
c. If the child indicates that either physical or sexual abuse was the reason, then contact the
District Detective sergeant or on call detective sergeant after hours for instructions; the
Detective shall contact the Child Sex Abuse Hotline at 1-800-96-ABUSE.
d. Secure intervention services, if indicated:
• Physical and/or mental health examinations;
• Family counseling.
e. If the case originated from another jurisdiction, advise that law enforcement agency both
verbally and in writing.
f. Refer to Fla. Stat. § 984.13, Taking into custody a child alleged to be from a family in
need of services or to be a child in need of services.
g. If during the interview the child indicates that they do not want to go home, there is not sign
of any abuse, and the Deputy believes the child can benefit from talking to a Department of
Juvenile Justice Intake Counselor, the child should be transported there.
h. Prior to leaving the District Office, the Deputy conducting the follow-up will call the intake
counselor and will provide the counselor with the available background information; the
Deputy will attempt to contact the parent or guardian of the child and advise them that the
child is being transported and request that they contact the intake counselor.
i. If during the de-briefing the child indicates that there is no problem at home and that they
want to return home, the Deputy will transport the child home or arrange for a parent or legal
guardian to pick-up the child. Prior to arranging transport of the child home, the Deputy will
attempt to contact a parent or legal guardian and advise them of the child’s recovery and the
fact that they are being transported home.
j. If the Deputy is unable to contact a parent or legal guardian to take custody of the child, then
an alternative responsible adult needs to be located. This can be any responsible adult
relative who is willing to take custodial control of the child. Adult relatives are not considered
to be responsible if they have a prior felony conviction, a sexual offender/predator or a
conviction for child abuse, drug trafficking, or prostitution. Deputies should contact the
Records Section or teletype operator and have personnel conduct a criminal history
background check. Efforts to contact the parent or legal guardian will continue until they are
notified.
k. In the case of a runaway or a missing child that is located in another jurisdiction, and who is
not wanted on a warrant or another law violation, arrange the return of the child to their legal
guardian or an appropriate children’s shelter.
l. In the case of a runaway from another jurisdiction; or from out-of-state who has been located
and for whom a warrant exists; or for whom an FCIC/NCIC missing person “hit” is verified,
place the child in custody and transport them to the appropriate facility for admission.
m. Complete the required incident/supplemental reports, documenting the child’s activities while
missing and the circumstances of the recovery/return:
• Location where the subject was found;

• Subject’s physical and mental condition;
• How identity was verified;
• Synopsis of any criminal charges contemplated.
n. Cancel all outstanding notifications to include any teletypes, BOLOS or FCIC/NCIC Missing
Person File and state clearinghouse entries.
o. Advise original complainant of the relevant details of the case and the subject’s location.
NOTE: Deputies are cautioned in this regard that every case presents different problems and
that discretion will be exercised where deemed appropriate in furnishing information.
p. If it develops that the missing person has been the subject of foul play or has been located
either deceased or in severely deteriorated physical or mental condition, personal contact will
be made with the complainant after advising the respective supervisor; the VSO Volunteer
Chaplain may also be utilized in such cases. In all other cases, telephone contact will suffice.
q. If necessary return any photographs/videos in VSO Custody to the owner.
L. CASE CLOSURE
1. Prior to final closing, the cases will be reviewed by the District Detective/Juvenile Detective or
designee to:
a. Ensure that procedures were followed in the handling of the case.
b. Check for files/juvenile files on any previously reported cases involving the same
person/child.
c. In the case of a child identified as a habitual (three or more reports in a six month period)
missing person, then the District Juvenile Detective will make contact with the child at a
designated location for an interview, i.e. the office of the School Resource Officer, or the like.
d. Depending on the outcome of the interview, the District Juvenile Detective may develop a
plan of action to help the child e.g. referral to community based services.
2. The District Juvenile Detective will complete a supplement, closing a case when the child has been
located and/or returned home. The District Juvenile Detective will check to confirm the cancellation
of the NCIC/FCIC entry and all issued information flyers and BOLOS.
M. FCIC/NCIC INFORMATION MAINTENANCE AND CLEARING
1. The following procedures shall be applied to maintaining and clearing computer data of missing
person information stored in the FCIC/NCIC databases:
a. Once missing person information is received and entered into FCIC/NCIC, no missing person
or missing child entries will be removed prior to confirmation from the law enforcement officer.
b. The investigating Deputy/Detective shall conduct at least monthly a case review and status
determination to include both reports and FCIC/NCIC data. An update of any additional or
omitted information will be completed. This review shall be documented in the case file.
c. A cancellation will be completed if appropriate; determination of the removal of missing
person/child entry information will not be made based solely on the age of the missing person.
d. The law enforcement agency having jurisdiction over a case involving a missing person shall,
upon locating the child or adult, immediately purge information about the case from the
FCIC/NCIC databases and notify the clearinghouse.
N. JURISDICTION
1. In accordance with Section 937.021(3), Florida Statutes, “A report that a child or adult is missing
must be accepted by and filed with the law enforcement agency having jurisdiction in the county
or municipality in which the child or adult was last seen. The filing and acceptance of the report
imposes the duties specified in this section upon the law enforcement agency receiving the report.
This subsection does not preclude a law enforcement agency from accepting a missing child or
missing adult report when agency jurisdiction cannot be determined.”

2. If the missing person or child resides in this jurisdiction, but was last seen in another jurisdiction
and that law enforcement agency does not take a report, or jurisdiction is unclear, this agency will
assume reporting and investigative responsibility.
VI. REFERENCES
• FDLE Amber Alert Plan
• FDLE Crime Laboratory Evidence Submission Manual
• Missing Endangered Persons Information Clearinghouse
• National Center for Missing & Exploited Children
• Consent for Collection, Testing and CODIS Entry Form
• FDLE Missing Endangered Persons Information Clearinghouse Report Form
• Missing Person Bulletin
• Personal/Direct Reference Sample Evidence Registration Form

OFFICE

GO-044-04 01/05/2021 None
Title
SCHOOL RESOURCE PROGRAM
I. PURPOSE
The purpose of this general order is to establish and delineate guidelines and responsibilities for the Volusia
Sheriff’s Office (VSO) School Resource Program.
II. DISCUSSION
The School Resource Program provides a forum through which students, parents, faculty and law
enforcement officers can become acquainted and, as a result, earn mutual respect. Such programs
demonstrate to the parents and faculty that the VSO has a genuine interest in the community's youth.
III. POLICY
It shall be the policy of the VSO to maintain a school resource program to act as a resource with respect to
delinquency prevention, provide guidance on ethical issues, provide individual counseling to students and to
explain the rule of law enforcement in society to students.
IV. PROCEDURE
A. ADMINISTRATION
1. The School Resource Program shall be under the administrative control of the Support Operations
Division.
2. The School Resource Deputy (SRD) Sergeant shall be responsible for the coordination and
supervision of the program. The liaison between school officials and the VSO shall be coordinated
through the Support Operations Division Chief’s office.
3. The SRD Sergeant shall implement and ensure:
• The program is utilized as a resource for delinquency prevention;
• School Resource Deputies (SRDs) provide guidance on ethical issues in a classroom setting;
• Individual counseling or mentoring is available to students;
• The program has provisions for explaining the role of law enforcement in society to students.
4. School procedures specifically governing the actions of a SRD in a particular school do not conflict
with the policies of the VSO.
5. Deputies shall not operate outside VSO policies and procedures. Any agreements or operating
procedures with school officials shall be reviewed and implemented in accordance with the VSO
policies and procedures.

6. Deputies shall be required to act within the scope and authority of the VSO policies and
procedures.
7. The SRD Sergeant shall compile a daily report and submit it to Command Staff from the SRDs
daily activity reports.
8. Each SRD Sergeant shall submit a quarterly School Resource Program activity report to the
Support Operations Division Chief.
B. SCHOOL RESOURCE DEPUTIES
1. SRDs are under the supervision and accountable directly to the SRD Sergeant and shall have the
following specific duties:
a. Submit a record of daily activities to the SRD Sergeant daily. All activity sheets will be
maintained at the school SRD office;
b. Keep the Communications Section Telecommunicator informed of duty status in accordance
with current procedures;
c. Keep the school advised of unscheduled campus departures;
d. Shall not act as a school disciplinarian. Rule violations shall be reported to the dean or
principal;
e. Report or take necessary enforcement action for violations of Florida Statute or County
Ordinance as appropriate;
f. Will coordinate all activities with the Principal and staff members concerned, and will seek
permission, advice, and guidance from the Principal and their VSO Supervisor before
enacting any new programs within the school;
g. Will research and prepare presentations related to law enforcement and community social
problems for student, faculty, and community audiences;
h. Request to give classroom presentations on ethical issues and the role of law enforcement
in society;
i. Will coordinate all extracurricular activities and outside overtime work details, both
compensation time and pay, with the SRD Sergeant;
j. When possible and with an equitable allocation of time, participate in school activities,
including athletic events, plays, parades, social functions and school organizations like
Students Against Destructive Decisions (SADD);
k. Will conduct investigations and write reports as required. All reports shall be forwarded via
the SRD Sergeant;
l. Will maintain a liaison with local law enforcement agencies and cooperate with them in law
enforcement matters, including cooperation with school security officers;
m. Will adhere to VSO procedures, in interviewing juveniles in relation to law enforcement
investigations and procedures on releasing juvenile information or reports;
n. Will adhere to the VSO assigned vehicle procedures;
o. Will serve as a liaison between the school and the surrounding community to give advice or
support to residents, businesses, and officers who work the area on problems with traffic,
trespassing, etc. which relate to the school and its students;
p. Will make themselves available for conferences with students, parents, and faculty members
to offer assistance and advice on problems of a law enforcement or crime prevention nature;
q. Will be familiar with community agencies to provide a resource for further professional
counseling if necessary;
r. As time and duty permits, attend student, parent, faculty, and community meetings to
coordinate and provide an understanding of School Resource Program goals and objectives;
s. Perform other duties during summer vacation as assigned by the Support Operations Division
Chief.

2. SRDs shall wear a uniform while on duty. The uniform will not be worn if participating in athletic
events, plays, or other functions making such wear inappropriate for such activity. Exceptions may
be made by supervisory approval.
3. Rumors involving gang fights, conflicts, or any major felony will be reported to the Principal and
their VSO Supervisor as soon as possible.
4. Incidents involving gang fights, conflicts, or any major felony will be recorded and the appropriate
action taken.
5. Monthly logs will be provided to the School Board administrative coordinators and to the Juvenile
Services Director.
6. Vacations shall be in conjunction with school holidays or during summer break; exceptions to be
made must have approval of the Support Operations Division Chief, or designee and the school
principal.
7. School Resource Deputies shall be required to complete 40 mandatory retraining hours every four
(4) years. Training may include FASRD, NASRD and of appropriate related training as determined
by the Support Operations Division Chief.

OFFICE

GO-044-05 01/05/2021 03/12/2021
Title
JUVENILE CIVIL CITATION PROGRAM
I. PURPOSE
The purpose of this general order is to establish guidelines associated with participating in the Seventh
Judicial Circuit “Juvenile Civil Citation Program”.
II. DISCUSSION
Through a memorandum of understanding (MOU) pursuant to Fla. Stat. § 985.12, the VSO (VSO), the
Department of Juvenile Justice (DJJ) and the State Attorney’s Office (SAO) for the Seventh Judicial Circuit,
agree that it is appropriate to divert Juvenile Offenders who are eligible for the issuance of a Juvenile Civil
Citation (“Citation”) through the “Juvenile Civil Citation Program for Volusia County (“Program”).
The purpose of the MOU is to establish guidelines that will be used by the Seventh Judicial Circuit to promote
the proper use and expansion of Juvenile Civil Citations throughout the Circuit and to provide Qualified
Juvenile Offenders who commit certain misdemeanors and municipal ordinance violations, the opportunity
to participate in the Program.
In addition, the MOU establishes guidelines for the issuance of the Citation; the referral of the Qualified
Juvenile Offender to DJJ and provides access to intervention services designed to prevent future delinquent
acts. Further, the MOU addresses criteria for participation in, or rejection from, the Program.
The Program will:
• Promote accountability and immediate intervention;
• Provide swift consequences for Qualified Juvenile Offenders;
• Increase public safety by assessing and referring “at risk” Qualified Juvenile Offenders to
intervention programs with the goal of reducing recidivism;
• Ensure appropriate resource allocation;
• Prevent life-long consequences associated with an arrest, adjudication, or conviction;*
• Result in no arrest record upon successful completion of the Program;
• Assist in obtaining consistent treatment of Juvenile Offenders throughout the Circuit;
• Seek to reduce repeat offenses by Qualified Juvenile Offenders;
• Encourage more efficient use of law enforcement, the court system, and the State Attorney’s
Office;
• Reduce the number of Juvenile Offender referrals to the justice system;
• Reduce costs associated with administration of the criminal juvenile justice system; and
• Reduce the number of pending cases within the criminal juvenile justice system.
*ABA Criminal Justice Section, State Policy Implementation Project, “Civil Citation for Minor Offenses and
National Juvenile Justice Network, Snapshot – “Civil Citations,” December 2016.

III. POLICY
It shall be the policy of the VSO to participate in the Juvenile Civil Citation Program for Volusia County, as
provided herein.
IV. DEFINITIONS
Juvenile Offender – means any person who is alleged to have committed a misdemeanor or municipal law
violation occurring prior to the time that person reached the age of 18 years.
Qualified Juvenile Offender – means a Juvenile Offender who commits a Qualifying Offense and who: 1)
has two or fewer prior Citations; 2) does not have a pending Citation or an outstanding warrant or custody
order; 3) has never been adjudicated delinquent for a felony or been convicted of a misdemeanor or felony
as an adult; and 4) is not a gang member as defined in Fla. Stat. § 874.03(3).
Qualified Offense – means any misdemeanor or municipal ordinance violation except any offense that
involves the use of possession of any firearm or deadly weapon, or any traffic offense proscribed by chapters
316, 230, or 322, Florida Statutes.
Stake Holders – mean the signatories of the respective Memorandum of Understanding (MOU), “Juvenile
Civil Citation Program for Volusia County”.
V. PROCEDURE
A. GENERAL
1. Deputies shall issue a civil citation to a Juvenile Offender in lieu of arrest, if the juvenile:
a. Commits a Qualifying Offense;
(1) Pursuant to Fla. Stat. § 985.031, a child younger than seven (7) years of age may not
be arrested or charged with a violation of law or delinquent act on the basis of the acts
occurring before he or she reaches seven (7) years of age, unless the violation of law
is a forcible felony as defined in Fla. Stat. § 776.08.
b. Meets all 4 criteria established under Qualified Juvenile Offender;
c. Offender and Parent/Guardian agree to participate in the program;
d. Offender agrees to participate in the program
B. JUVENILE CIVIL CITATIONS
1. When a Deputy has probable cause to believe a Juvenile Offender has committed a Qualifying
Offense, the Deputy should determine whether the Juvenile Offender is a Qualified Juvenile
Offender by contacting DJJ:
2. DJJ shall be contacted [386-238-4780, ext. 112 or 113] to ensure no prior criminal history or
program referrals exist.
3. The following charges do NOT qualify for participation in the Juvenile Civil Citation Program:
a. Any firearm/felony offenses;
b. Any sexual offense (exposure of organs, prostitution, or lewd and lascivious behavior)
4. The Deputy shall issue a civil citation to a Qualified Juvenile Offender in accordance with criteria
listed in section V.A.1. above.
5. While some youth may be eligible for a pre-arrest diversion program, there may be a specific and
legitimate reason why the Deputy is not able to utilize pre-arrest diversion/civil citation of the youth.
6. When a Deputy presents a youth to DJJ for processing that was eligible for civil citation or similar
pre-arrest diversion but not referred, pursuant to Fla. Stat. § 985.12, the Deputy must articulate in
the incident report why an arrest in lieu of diversion is warranted.
7. The following reasons are the most frequent, but not all inclusive, for youth not receiving a civil
citation:
a. LEO suspects gang association

b. Offense involved cruelty to animals
c. Offense involved weapons or firearms
d. Parent declined/refused to participate
e. Youth declined/refused to participate
f. Civil citation or alternative diversion program not available
g. Youth not eligible based on local policy:
• Ineligible offense type
• Offense involved domestic violence
• Offense involved drugs/narcotics
• Youth charged with multiple misdemeanor offenses
• Offense involved resisting arrest
• Victim requested formal arrest processing
h. Reason not available or provided by LEO
i. LEO has knowledge that youth previously participated in a Pre-arrest Diversion
8. If the Deputy determines the Juvenile offender is a Qualified Juvenile Offender, the Deputy will
advise the Qualified Juvenile Offender that they may participate in the Program subject to DJJ
approval.
9. The Deputy will advise the Qualified Juvenile Offender of their rights and confirm that the Qualified
Juvenile Offender agrees to participate in the Program.
C. RESTITUTION
1. If restitution is owed and can be determined at the time the Citation is issued, the Deputy will
request the victim, or the parent/guardian of the victim to provide an estimate of the amount of
restitution due.
2. If restitution is owed and cannot be immediately determined, the Deputy shall include on the
Citation that payment is “due and owing” to the victim in an amount to be determined by DJJ.
D. REFERRALS
1. No juvenile referred to the Program shall be fingerprinted or photographed.
2. All juveniles referred to the Program shall be turned over to a parent/guardian following guidelines
described below.
3. The Deputy shall advise the Qualified Juvenile Offender that they have the option to refuse the
citation and instead be referred to the State Attorney for criminal prosecution:
a. This option may be exercised at any time before completion of the Program.
b. The juvenile and the parents/guardian shall also be advised that the citation is subject to
review by the State Attorney.
c. Upon review, the State Attorney may reject the referral to the Program and proceed with
criminal prosecution.
4. If the Qualified Juvenile Offender agrees to participate in the Program, they will sign the citation.
5. The parent or guardian of the Qualified Juvenile Offender will be contacted by the Deputy and will
be advised that the Qualified Juvenile Offender is the subject of a Citation. If the parent or guardian
is available, the Deputy will request the parent or guardian sign the Citation indicating the
agreement to participate in the Program.
6. In cases where there is a victim, the Deputy will advise the victim, or the parent/guardian of the
victim, that the Qualified Juvenile Offender will be issued a Citation in lieu of an arrest. If the victim,
or their parent/guardian, does not agree with the issuance of the Citation, the Deputy shall advise
that an objection may be submitted to DJJ and that DJJ will mail them a notification letter advising
them how to file the objection and that it must be filed within five (5) business days of receipt of
said letter.

E. CITATION PROCESSING
1. The VSO will provide copies of the Citation to the Qualified Juvenile Offender, the Qualified
Juvenile Offender’s parent or guardian and DJJ.
2. The charging affidavit (707) shall be used as the Juvenile Civil Citation form:
a. The Deputy shall write “Juvenile Civil Citation – Attn: DJJ Coordinator” along the side of all
charging affidavits (707’s).
b. The original affidavit shall then be forwarded to Central Records.
c. Central Records shall then email the 707 to DJJ.
3. The Deputy shall notify the parent that once the 707 is received, the DJJ Juvenile Civil Citation
Program Coordinator will contact them with program details and set an appointment.
4. The VSO Director of Juvenile Services shall be responsible for documenting and maintaining
records of each rejection for the Juvenile Civil Citation Program and the reason(s) for said
rejection.
F. NON-ARREST COMPLAINT AFFIDAVIT PROCESSING
1. The VSO will forward juvenile non-arrest complaint affidavits to the State Attorney’s Office only for
review and disposition. These complaint affidavits will not be forwarded to the Clerk of Courts.
2. The deputy shall:
• Write “Juvenile Complaint Affidavit – Attn: SAO” along the side of all juvenile non-arrest
complaint affidavits.
• Forward juvenile non-arrest complaint affidavits to Central Records
3. Central Records shall forward the original juvenile non-arrest complaint affidavits electronically to
the State Attorney’s Office.

• 1.1.3
• 44.1.1
• 44.1.2
• 44.2.1
• 44.2.2

OFFICE

GO-045-01 01/05/2021 01/05/2021
Title
COMMUNITY RELATIONS AND EDUCATION
I. PURPOSE
The purpose of this general order is to establish the mission of the Volusia Sheriff’s Office (VSO) Community
Relations Unit (CRU) and its role in community engagement, education and crime prevention activities.
II. DISCUSSION
Effective law enforcement agencies strive to create an integrated, responsive and proactive approach.
Maintaining a community relations component is an effective means of integrating responsive enforcement
functions and anticipatory preventative programs to propagate a coordinated approach toward achieving the
VSO strategic and tactical goals.
It is also important for every member of VSO to be committed to a policy of serving the communities' needs
in a professional and courteous manner while providing opportunities to educate, collaborate and build
community partnerships with the community.
III. POLICY
It shall be the policy of VSO to develop and perpetuate a firm commitment to proactive community
engagement and crime prevention programs.
VSO shall maintain close ties with and respond to the needs of the community in a courteous and professional
manner.
It shall further be the policy of VSO to take steps to correct practices, actions or attitudes that may contribute
to community tensions and grievances. This approach involves skills and participation of all agency
personnel at all levels and assignments.
IV. PROCEDURE
A. Mission
1. The Community Relations Unit’s mission is to strive to build positive relationships and lasting trust
between the VSO and the diverse communities of Volusia County through community outreach,
crime prevention and engagement opportunities. Through collaborative measures with VSO and
community members, the goal is to educate, prevent crime, build safer communities and advance
the quality of life in Volusia County.
2. The mission is achieved through the following objectives:
• Developing relationships with community based organizations, leaders, groups and
stakeholders;
• Attending community events and functions;

• Educating the public regarding the VSO overall mission of providing protection and service
to the community;
• Utilizing social media outlets to keep the public, stakeholders and community informed of
VSO outreach efforts;
• Partnering with community groups to address public safety issues;
• Offering crime prevention lectures, security assessment survey concepts and distributing
educational materials addressing various law enforcement related topics;
• Coordinating Citizen’s Academies which provide community members an opportunity to be
exposed to the many facets of services provided by the VSO;
• Working closely with other law enforcement agencies regarding community policing efforts;
• Coordinating within the VSO to ensure consistent correspondence on key community
concerns and issues and assisting in developing community education policies for the VSO
as needed.
• Assist internal recruitment teams (sworn and communications) through partnering at different
community events, recruiting opportunities, educational events, etc.
B. Staffing
1. The Training Section Assistant Commander serves as the Community Relations Unit Supervisor.
• The CRU Supervisor will continually assess the CRU’s efficiency in providing community
oriented programs and concepts bridging the gap between the VSO and the public will be
identified and documented through an annual analysis.
• The CRU annual report will be submitted at the end of the calendar year by the CRU
Supervisor.
2. The Community Relations Unit is comprised of at least two assigned members whose primary
responsibilities are to achieve goals established by the unit’s mission.
a. Community Relations Unit Crime Prevention Liaison – a civilian position responsible for
scheduling and organizing CRU outreach programs.
• The Crime Prevention Liaison will maintain an automated calendar of events
documenting all services rendered by the CRU and its members. The calendar will be
accessible to all CRU members and the CRU Supervisor.
• Information relating to community outreach efforts, instructions, demonstrations and
literature will be submitted by the CRU Crime Prevention Liaison for approval by the
CRU Supervisor.
• Statistics and debriefing notations will be maintained monthly by the Crime Prevention
Liaison.
b. Community Relations Unit Crime Prevention Specialist – A sworn position responsible for
creating new and updating existing crime prevention programs.
• The Crime Prevention Specialist prepares lesson plans, bulletins, pamphlets, folders
and other printed material related to the VSO crime prevention programs. All materials
associated with the programs will be submitted to the CRU Supervisor for approval.
• The Crime Prevention Specialist will review daily consolidated report in an effort to
identify trends and areas being effected by crime. The data can assist in identifying
areas which may be prime locations for crime prevention programs.
C. Community Relations Unit
1. The Community Relations Unit has the fundamental responsibilities related to community
relations, education and crime prevention activities. However, every VSO employee is responsible
for conscientious efforts in community relations and crime prevention activities, when engaged
with the public.
2. The Community Relations Unit shall coordinate with the Communications Center on attending
various events involving recruitment and community education activities with the goal of improving
agency practices and policy bearing on the public safety communications-community interaction.

3. The VSO will assist in organizing, establishing, maintaining and promoting crime
prevention/community relations programs in targeted areas.
4. The Community Relations Unit is responsible for:
a. Development and coordination of the VSO community relations/crime prevention functions.
b. Raising citizen awareness of crime prevention through education and public/private
participation.
c. Maintaining and creating new programs to enhance citizen knowledge on crime prevention
awareness.
d. Author and distribute pamphlets, fliers and articles concerning public and private safety
regarding crime prevention matters.
e. Holding public or private meetings related to safety and crime prevention upon request from
VSO personnel or individuals in the general public.
f. Monitoring and submitting reports of current concerns voiced by the community and any
potential problems that have a bearing on law enforcement activities within the community to
the CRU Supervisor. Community concerns will be included in the quarterly report to the
Sheriff.
g. Establishing and maintaining liaison with existing community organizations and other
community groups.
h. Establishing community groups where such groups do not exist.
i. Target crime prevention programs by type and geographic areas based on empirical analysis
of crime data identified through the VSO CompStat program.
j. Maintaining a close working relationship with the Public Information Officer to ensure that
VSO objectives, problems and successes are published at least annually to inform all
personnel via internal electronic report, as well as informing the public via social media
applications, postings, etc.
k. Shall maintain liaison with various entities and actively seek the opportunity to provide crime
prevention through environmental design (CPTED) input into development or revisions into
the zoning policies, building codes and residential and commercial building permits, security
surveys, etc.
l. Coordinating and managing all duties, tasks and assignments related to the VSO Citizens
Academy and its events.
m. Reporting to and advising the Community Relations Unit Supervisor on a monthly basis
regarding community relations matters and conveying information transmitted from
citizens/organizations.
n. Completing and submitting the CRU quarterly report through chain of command to the Sheriff.
o. Prepare the documented biennial evaluation of all crime prevention programs that determines
the effectiveness, need for modification, or possible discontinuance for of each program in
use.
p. Conducting the biennial Community Survey.
q. Due to the nature and fluidity of community engagement, interaction and problem solving,
direct collaboration with the Sheriff may be required in responding to community engagement
activities, requests for the Sheriff’s attendance at various events, meetings, etc. In these
cases, CRU members shall keep the CRU Supervisor apprised of these activities and will
include a summary in the monthly report to the CRU Supervisor.
D. Quarterly Report Submitted to Sheriff
1. The CRU Supervisor, or designee, shall prepare and submit quarterly to the Sheriff via chain of
command a report that includes, at a minimum, the following:
a. An overview of community meetings attended
b. A description of concerns voiced by the community;

c. A description of potential problems which have a bearing on law enforcement activities;
d. A statement of recommended actions to address concerns and problems noted in 3. And 4.,
above; and
e. A statement of progress toward addressing previously identified concerns and problems.
2. The above report on community concerns and problems should provide information on conditions
in the community to allow the Sheriff to react in a timely manner to alleviate identified concerns,
avert potential problems and build community trust.
E. Biennial Community Survey
1. A documented Community Survey of citizens’ attitudes and opinions shall be conducted at least
once every two years and shall include at a minimum:
a. The overall VSO performance;
b. The overall competence of VSO employees;
c. Citizens’ perception of personnel’s attitudes and behavior;
d. Concerns with safety and security;
e. Citizens’ recommendations and suggestions for improvement.
2. The results of the survey shall be compiled and a documented summary provided to the Sheriff.
3. The CRU Supervisor shall review the survey results with the Law Enforcement Operations Division
Chief, the Support Operations Division Chief, and the Communications Director in order to identify
any concerns that require deployment of resources, change in protocols, procedures, training
based on input from citizens, etc.
4. Reports and verbal updates shall be made available to the Chief Deputy. The Public Information
Officer will compile a summary of the survey results and forward to the Sheriff for review.
F. Results from Community Input/Information
1. Results from surveys, quarterly reports and general CRU interactions with the community may be
used in conjunction with other internal reviews and supervisory input in the development of new
or revised training, goals and objectives, policies and practices to ensure the needs of the
community are being met as concerns, potential problems and new trends emerge.

OFFICE

GO-046-01 01/05/2021 01/05/2021
Title
ALL-HAZARDS PLAN
I. PURPOSE
The purpose of this general order is to establish the Incident Command System (ICS) as the method of
response to organize both short-term and long-term field-level operations for an “All-Hazards” approach to a
broad spectrum of emergencies ranging from small to complex incidents, both natural and manmade.
II. DISCUSSION
ICS is a key feature of the National Incident Management System (NIMS). All levels of government -Federal,
State, Local, and Tribal use ICS as well as many private sector companies and nongovernmental
organizations. ICS is applicable across disciplines and is normally structured to facilitate activities in five
major functional areas: Command, Operations, Planning, Logistics, and Finance and Administration.
ICS is a proven management tool representing “best practices” and has become the standard for all-hazard
emergency operations management, ensuring unity of command and providing a framework for more efficient
and effective response and recovery coordination.
The expanding scope and sophistication of emergency operations, along with increased possibilities of acts
of terrorism, require law enforcement agencies to quickly act to stabilize and control a large scope of
emergency situations, some with catastrophic possibilities. Increasingly, law enforcement agencies must deal
with large catastrophes with little or no notice. Immediate and decisive action is required to minimize loss of
life, reduce property damage, and permit involved authorities to fulfill their responsibilities. While disasters,
critical incidents, and/or terrorist/WMD incidents are complex by nature, every incident is different and
therefore, coordination is key.
The Incident Command System (ICS) permits a clear point of control with various elements of support, which
can be expanded and/or contracted with ease to escalating or diminishing situations. This general order does
not eliminate the need to carry out the procedures and specific activities set forth in operational directives,
nor will this general order divert, replace, or contradict the responsibilities of the first responder on scene.
Rather, it is the intent of this general order to ensure that all hazards are handled in a manner so as to ensure
unity of command and maximize the benefits of a coordinated emergency management response through
the activation/deactivation of the Incident Command System (ICS), as deemed appropriate by the nature,
size and severity of a given incident.
III. POLICY
It is the policy of the Volusia Sheriff’s Office (VSO) to use the Incident Command System model of response
at disasters and various critical incidents that require more than routine emergency response by the VSO.
This general order describes the Incident Command System (ICS) and explains the activation and functions
of the Incident Command process. Not all components of ICS will need to be activated when the system is
operational. Component activation and deactivation will depend upon changing circumstances; only those
that are needed in the situation should be used, as determined by the Incident Commander (IC). It shall

further be the policy of VSO to sustain and maintain integrated operational coordination between specialized
units and other operational components during special operations.
IV. DEFINITIONS
Action Plan – See Incident Action Plan.
Agency Representative – An individual assigned to an incident from an assisting or cooperating agency
who has the authority to make decisions about that agency’s participation. Reports to the Liaison Officer.
Area Command (Unified Area Command) – Activated only if necessary, depending on the complexity of
the incident and if the incident management span-of-control considerations so dictate. The purpose of an
Area Command is to oversee the management of multiple incidents each being handled by a separate ICS
organization or to oversee the management of a very large, or complex incident that has multiple incident
management teams engaged. Most often used when there are a number of incidents in the same area and
of the same type that may compete for the same resources. Area Command becomes Unified Area
Command when incidents are multi-jurisdictional.
Assisting Agency – An agency contributing tactical or other direct resources.
Base – The location at which primary logistics functions for an incident are coordinated and administered.
There is only one base for an incident. The base may be co-located with the Incident Command Post.
Branch – The organizational level having functional or geographic responsibility for major parts of incident
operations. For example, the Law Enforcement Branch composed of several sections (Operations, Planning,
Logistics and Finance/Administration), reports to a higher division or group Operations Commander while in
a Unified Command operation, along with the Fire Suppression Branch, Public Works Branch, etc.
Casualty Collection Point (CCP) – A location near the incident, which provides an area to triage, treat and
transport victims.
Check-In – The process through which resources first report to an incident. Check-in locations include the
incident command post, staging areas, or directly on the site.
Chief – The ICS title for individuals responsible for command of the five basic ICS functional sections
(Command, Operations, Planning, Logistics and Finance/Administration).
Clear Text – The use of plain English in radio communications transmissions. (CODES and SIGNALS ARE
NOT USED).
Command Post – See Incident Command Post
Command Staff – The ICS title for a group consisting of the Information Officer, Safety Officer, and Liaison
Officer. They report to the Incident Commander.
Cooperating Agency – An agency assisting with other than tactical or other direct resources, includes but
is not limited to the Red Cross, the telephone company, power company, etc.
Function – Under ICS, the structure includes Command, Operations, Planning, Logistics and
Finance/Administration functional sections.
General Staff – The ICS title describing the incident management team that reports to the Incident
Commander. Consists of the Chiefs of the five functional sections.
Incident Action Plan (IAP) – An oral or written plan that contains objectives reflecting the overall incident
strategy and specific tactical actions and supporting information for the next operational period. When written,
there may be specific sub-plans for traffic, communications, safety operations, etc.
Incident Command Post (ICP) – The field location at which the primary tactical-level, on-scene command
functions are executed. The ICP may be co-located with other incident facilities.
Incident Commander (IC) – The individual responsible for the management of all incident operations at the
incident scene.
Incident Management Team (IMT) – The Incident Commander and appropriate Command and General
Staff, as defined by this, assigned to the incident.
Information Officer (IO) – A member of the ICS command staff responsible for contact with the media or
other agencies requiring direct information. There is only one IO per incident.

Joint Information Center (JIC) – The facility established to coordinate all incident related public information
activities; functions as the central point of contact for all news media at the scene of the incident. Public
information officials from all participating agencies should collocate at the designated JIC.
Joint Information System (JIS) – Integration of incident information and public affairs into a cohesive
organization designed to provide consistent, coordinated, timely information during times of crisis or incident
operations. The mission of JIS is to provide structure and a system for developing and delivering coordinated
interagency messages; developing, recommending and executing public information plans and strategies on
behalf of the Incident Commander and advising the Incident Commander concerning public affairs issues
that could affect a response effort. This system also assists in controlling rumors and inaccurate information
that could undermine public confidence in the emergency response effort.
Liaison Officer (LO) – A member of the ICS command staff responsible for coordinating with representatives
from cooperating and assisting agencies.
Managers – Under ICS, individuals who are assigned specific responsibilities for certain activities; e.g.
Staging Area Manager.
N95 Disposable Particulate Respirators (Filtering Face Pieces) – mask blocks about 95% of particles
that are 0.3 microns in size or larger.
Operational Period – The time set for a given set of actions as specified in the Incident Action Plan. Can be
of various lengths but usually not over 24 hours.
Pandemic – an epidemic (an outbreak of an infectious disease) that spreads through human populations
across a large region (e.g. a continent), or worldwide. Examples of a pandemic include but are not limited to:
• Influenza
• SARS-CoV
• H1N1 virus (Swine Flu)
• H3N2 virus
• Smallpox
• H5N1 (Avian Flu)
• COVID-19
Policy Group – Comprised of the County Manager, Sheriff, Emergency Management Director, etc.
Safety Officer (SO) – A member of the ICS command staff responsible for monitoring and assessing safety
hazards or unsafe situations and for developing measures for ensuring the safety of assigned personnel.
Span of Control – The number of individuals a supervisor is responsible for, usually expressed as a ratio of
supervisors to individuals. (Under NIMS, the recommended span of control is between 1:3 and 1:7)
Staging Area – Location (s) during an incident where resources can be placed while awaiting tactical
assignment.
Transfer of Command – The process of moving the responsibility for incident command from one Incident
Commander (IC) to another. It should be recognized that transition of command on an expanding incident is
to be expected and the transfer does not reflect on the competency of the current IC.
Unified Command – An application of ICS used when there is more than one agency with incident jurisdiction
or when incidents cross political jurisdictions. Agencies work together through the designated members of
the UC, often the senior person or CEO from agencies and/or disciplines participating in the UC, to establish
a common set of objectives and strategies and a single IAP. Unified Command allows agencies with different
legal, geographic, and functional authorities and responsibilities to work together effectively without affecting
individual agency authority, responsibility, or accountability.
Unity of Command – The principle that a subordinate reports to only one supervisor at any given time,
providing a clear channel of authority and accountability.
V. PROCEDURE
A. INCIDENT COMMAND SYSTEM
1. ICS is a standardized management tool for meeting the demands of small or large emergency or
non-emergency situations and ensures command, control and coordination of resources.

2. The concept of “Incident Command” is practiced routinely by both law enforcement deputies and
supervisors as they respond daily to citizen calls for service:
• Small incidents are resolved by the on-scene deputy and/or supervisor as they respond to
citizen calls for service.
• Larger, or more serious incidents, result in many deputies and/or units functioning under the
command of a designated “Incident Commander”, who may elect to handle all elements of
the ICS, or appoint one or more persons to assist them.
3. ICS may be used for planned events, or for a large range of critical incidents such as natural and
man-made disasters, civil disturbances, mass arrests, bomb threats, hostage/barricaded person
situations, acts of terrorism, and other unusual incidents. Although the very nature of such unusual
incidents preclude addressing every aspect of a given occurrence, additional information specific
to these respective incidents are addressed within sections of this plan.
4. ICS operations are predicated upon the principles of:
• Protecting life and providing for the safety of emergency responders and the public;
• Stabilizing the incident by developing a strategy that will minimize the effect it has on the
surrounding area,
• Conservation of property by minimizing the effect(s) on the environment while accomplishing
the action plan developed to bring closure to the incident.
5. Based on these principles, the first on-scene responder is authorized to implement the ICS and
function as the IC until authority is transferred to more experienced command. (Refer to Transfer
of Command)
6. ICS provides:
a. Unified Command – A common organizational structure across all agencies that can expand
and contract as dictated by the situation, including:
• A modular organization
• A unified command structure
• Common terminology; e.g. during radio communications and for functional identities
b. Standardized emergency management principles that work across all types of emergency
incidents, including:
• Integrated Communications
• A manageable span of control and unity of command
• Creation and distribution of Incident Action Plans in a common format
• Comprehensive resource management
B. INCIDENT COMMAND STRUCTURE
1. The ICS structure is extremely flexible and has the ability to expand or contract to meet demands
faced in resolving an incident regardless of size or complexity.
2. The Incident Commander is responsible for overall incident management and oversees the
functional areas of ICS, which include:
• Command,
• Operations,
• Planning,
• Logistics, and
• Finance and Administration
C. INCIDENT COMMANDER
1. All events have an Incident Commander who is responsible until authority is transferred to another.
The Incident Commander is responsible for activating the ICS, requesting and designating staff,

as necessary, and the subsequent management of all incident operations and resources at the
incident scene, including, but not limited to:
a. Ensuring incident safety,
b. Establishing an ICP
c. Obtaining a briefing from the prior IC and/or assessing the situation,
d. Establishing immediate priorities and directing initially arriving resources,
e. Determining incident objectives and strategy (ies) to be followed,
f. Establishing a staging area, when necessary, and maintain accountability for the safety of
personnel and the public and for task accomplishment, and
g. Establishing the level of organization needed, and continuously monitoring the operation and
effectiveness of that organization,
h. Maintaining an effective span of control. In emergency planning, effective span of control is
considered to be three to seven persons, with five being the optimal assignment; however,
under less than ideal circumstances, the span of control may exceed these guidelines for
short durations, as deemed necessary by the IC.
i. Managing planning meetings, as required,
j. Approving and implementing the Incident Action Plan (IAP) based on the concept of
Management by Objectives,
k. Coordinating the activities of the ICS Command and General Staff,
l. Approving requests for additional resources or for the release of resources,
m. Establishing necessary liaison with other agencies and the Emergency Operations Center
(EOC) or Sub-EOC, when activated.
n. Directing the expansion or contraction of the ICS organization based on the three priorities of
life safety, incident stability and property conservation and activating other sections, as
needed, e.g. Operations, Planning, Logistics or Finance/Administrative Sections.
o. Identifying contingencies, which may affect ongoing operations and plan accordingly, making
necessary notifications and requesting resources that could reasonably be expected to offset
contingent actions.
p. Ordering demobilization of the incident when appropriate,
q. Ensuring incident after-action reports are complete.
r. Transferring the command in an orderly manner and briefing the incoming commander on the
incident status.
D. TRANSFER OF COMMAND
1. There are five important steps in effectively assuming command of an incident in progress:
a. STEP 1: The incoming IC should, if at all possible, personally perform an assessment of the
incident situation with the existing IC.
b. STEP 2: The incoming IC must be adequately briefed by the current IC; the briefing will cover
the following:
• Incident history
• Priorities and Objectives
• Current plan (written or oral, depending on incident size, requirements)
• Resource Assignments
• Incident Organization
• Resources ordered/needed
• Facilities Established
• Status of Communications
• Any Constraints/limitations

• Incident Potential
• Delegation of Authority
Use of ICS Form 201 will expedite exchange of the above information and provide written
documentation of the incident.
c. STEP 3: Determine appropriate time for transfer of command
d. STEP 4: At the appropriate time, notice of change in IC shall be made to:
• Sheriff and Chief Deputy
• ICS Command Staff, if designated
• ICS General Staff, if designated
• All incident personnel
e. STEP 5: The incoming IC may give the outgoing IC another assignment on the incident thus
providing the new IC with first-hand knowledge at the incident site. In addition, this strategy
allows the initial IC to observe the incident progress and gain experience for future critical
incidents.
E. COMMAND STAFF
1. Command Staff is assigned to carry out staff functions needed to support the Incident Commander
and those not specifically identified in the General Staff functions. These positions include
designation of Liaison Officer (LO), a Safety Officer (SO) and an Information Officer (IO). Additional
assistants and command staff positions may be assigned, as determined by the Incident
Commander.
2. The Command function addresses the following areas:
• Activating the incident command system
• Establishing a command post
• Initiating the notification and mobilization of additional agency personnel
• Obtaining support from other agencies
• Establishing a Staging area, if necessary
• Providing public information and maintaining media relations
• Maintaining the safety of all affected personnel
• Preparing a documented after action report
F. GENERAL STAFF
1. General Staff is comprised of the respective Section Chiefs who oversee the remaining four
functional areas of ICS: Operations, Planning, Logistics and Finance and Administration. The
General Staff forms the incident management team and is responsible for reporting to the Incident
Commander the status and needs of the following functions under their respective control:
2. OPERATIONS SECTION
a. Operations Section Chief will address the following:
• Establish Perimeters
• Ensure the safety of assigned personnel
• Conduct Evacuations
• Maintain command post and scene security
• Provide for detainee transportation, processing and confinement
• Direct and controlling traffic
• Conduct post-incident investigation(s)
• Direct and coordinate all tactical operations as required by the primary mission
• Request (or release) resources with the acknowledgement of the IC
• Implement the activities specified in the IAP.

• Keep the IC advised of the status of the situation and resources; resources are
considered either:
• “Assigned” (to carry out some specific task),
• “Available” (in a staging area), or
• “Out of service” (for rest and recuperation).
3. PLANNING SECTION
a. The Planning Section Chief is responsible for the collection, evaluation, dissemination and
use of information about the development of the incident and the status of resources. The
Planning Chief will address the following:
• Prepare a documented Incident Action Plan, which defines response activities and use
of resources for a specified period of time
• Gather and disseminate information and intelligence
• Plan post-incident demobilization
b. The Planning Chief will be responsible for all aspects of the planning meeting.
4. LOGISTICS SECTION
a. The Logistics Section provides manpower, facilities, services, and materials in support of the
critical incident. The Logistics Chief will address the following:
• Communications
• Transportation
• Medical support
• Food Services and supplies
• Specialized team and equipment needs
b. In a large-scale and/or long term incidents, the Section Chief will identify a logistics base of
operation. The Section may be further divided into Support and Service Branches with
subordinate Units to provide facilities, ground support (vehicle/equipment repair), and a
medical unit for the care of assigned personnel.
c. Logistics personnel shall develop a plan that will provide the necessary resource through the
duration of the event/incident.
d. The Communications Unit Leader (COML) shall be assigned all communication tasks and
shall ensure that communications are established with all necessary agencies and personnel.
They shall also be responsible for notifying required personnel, as directed by the Incident
Commander.
e. The Communications Unit Leader (COML) shall ensure that the Mobile Command Post is
kept in proper working order and readily available.
f. The Communications Unit Leader (COML) shall call out the required communications
personnel and assign responsibilities.
g. Communications within law enforcement agencies will be on normally assigned channels,
unless otherwise directed. Communications will be in “clear text/plain talk”.
5. FINANCE/ADMINSTRATION SECTION
a. The Finance/Administration Section Chief oversees:
• Recording personnel time
• Procuring additional resources
• Recording expenses
• Documenting injuries and liability issues
• Any other cost analysis/recuperation activities and compensation/claims
b. The Finance Section Chief is responsible for tracking incident costs and reimbursement
accounting.
c. In large-scale and/or long-term incidents the Section may be further divided into individual
Time, Procurement, Compensation/Claims and Cost Units.

d. Some functions are especially important in order to provide documentation if the incident
results in a Disaster Declaration and for the establishment and monitoring of cost-sharing
agreements.
G. BRANCHES, DIVISIONS AND GROUPS
1. When an Area Command is activated, all law enforcement emergency services will comprise the
Law Enforcement Branch of the Unified Area Command. Additional branches may include Fire,
Medical, etc.
2. Divisions and groups may be established based on need when the number of resources exceeds
the manageable span of control of the IC and the Operations Section Chief.
• Divisions will be utilized when dividing an incident into a physical or geographical area.
• Groups will be utilized to when dividing responsibilities into functional areas of operation that
may serve multiple geographic areas/divisions. (e.g. Logistics Section may be grouped into
specialty areas such as Medical Group, Food Group, Topic-Specific Specialty Teams, etc.)
H. CRISIS COMMUNICATION - JOINT INFORMATION SYSTEM
1. During times of crisis or mass law enforcement/public safety events that are handled by or involve
the VSO, it shall be the policy of the VSO to inform the community and work cooperatively with the
news media to facilitate the flow of factually consistent information on a timely basis through the
implementation of Crisis Communication procedures. The VSO shall not interfere with the
legitimate right of the media to collect and report information, provided such news-gathering efforts
do not disrupt, interfere with or jeopardize ongoing operations or endanger the safety of citizens,
public safety officers or news reporters.
2. Taking into account the extent and severity of the incident, the impact on the public safety of the
community and the information demands of the news media, the Sheriff, in consultation with the
Public Information Officer, will determine the necessity to activate Crisis Communication
procedures on a case-by-case basis.
3. Based on the size and magnitude of the incident, a Joint Information System may be implemented
as a coordinated information management response and a Joint Information Center (JIC)
designated to include representatives of each jurisdiction, agency, private sector and other
organizations involved in incident management activities. Multiple JICs may be required for
complex incident(s) spanning a wide geographic area or multiple jurisdictions. The VSO Public
Information Officer shall ensure the proper coordination and dissemination of official information.
4. During activation of the Crisis Communication, or Joint Information System, the VSO Public
Information Officer shall report to the scene of extreme emergencies and be responsible for
coordinating news media activities.
5. In order to fulfill the responsibilities under this plan, the Public Information Officer shall:
a. Work at the direction of the Sheriff and the Incident Commander or their designee.
b. At all times adhere to general order GO-054-01 Media Relations.
c. Respond to the scene, obtain a briefing from the Incident Commander or their designee and
prepare an initial information summary upon arrival.
d. Act as liaison and coordinate all activities with Public Information Officers from other
responding agencies and jurisdictions.
e. Establish a staging area for the news media to obtain information safely without interfering in
tactical operations. When selecting a staging area, consideration shall be given to providing
the news media with the ability to observe public safety operations when practical, while
ensuring that the news media does not disrupt ongoing operations. Consideration also shall
be given to ensuring that the staging area is separate from the Command Post, yet close
enough to facilitate the flow of information. The Public Information Officer shall be responsible
for the control of the news media within the staging area and shall have the authority to eject
individuals disrupting or hampering law enforcement activities.
f. Coordinate all media briefings. Every effort shall be made to conduct media briefings at
regular and continuing intervals to facilitate the flow of timely, accurate, consistent, updated
information and control rumors and misinformation to the maximum extent possible. Every

effort will be made to include representatives from the various responding agencies at all
media briefings.
g. Seek approval of the Sheriff, Command Staff or Incident Commander or their designee prior
to the release of all information. All media briefings shall be conducted by the Sheriff or their
designee, Incident Commander or their designee or the Public Information Officer or their
designee and shall be in accordance with established General orders.
h. Via the news media, relay special bulletins, instructions and other public safety messages
requested by bonafide agencies responsible for various activities related to the emergency
situation.
6. The Public Information Officer, at their discretion, shall request on-scene response of mutual aid
PIOs from other public safety agencies, as the need arises. Upon request of the Public Information
Officer, the County’s Community Information Director shall provide mutual aid to the extent
possible. In addition to general PIO duties as directed by the Public Information Officer, County
Community Information shall act as liaison to the County Manager/County Council. All mutual aid
PIOs shall act at the direction of the VSO Public Information Officer and may be directed to
collocate at the JIC, if so designated.
7. The Public Information Officer or their designee shall be included in all briefings at the Command
Post to facilitate the flow of timely, updated information to the news media.
8. Whenever practical, the Public Information Officer shall coordinate and arrange media interviews
with incident personnel to provide the news media with first-hand information on the operations.
9. In addition to on-scene media briefings, the Public Information Officer shall cause to have the VSO
web site and the automated media telephone line updated during regular intervals throughout the
duration of the incident.
10. The Incident Commander or their designee, on a case-by-case basis, shall consider requests by
the news media for access to restricted areas. If approved, the Incident Commander or their
designee will specifically identify the access area, and said access will be accommodated by PIO-
escort.
11. To the extent that a public safety crisis event impacts the County as a whole and/or other County
Government services/resources in addition to law enforcement, the Sheriff shall serve as liaison
to the County Manager in coordinating the release of information to the news media to the
maximum extent possible.
I. ACTIVATION OF THE INCIDENT COMMAND SYSTEM
1. With a decision to implement the Incident Command System, the Incident Commander shall:
a. Identify a Safety Officer (SO), an Information Officer (IO) and a Liaison Officer (LO)
(1) The SO is responsible for:
(a) (The immediate safety of assigned personnel
(b) Correct unsafe acts through the chain of command; however, the SO may
exercise emergency authority to stop unsafe acts when such action is immediately
required to protect life.
(2) The IO is responsible for:
(a) Implementing and following the procedures outlined in the Joint Information
System (JIS). The agency’s Public Information Officer will function in this role and
will function as the agency’s liaison in coordination with the Sheriff whenever
Unified Area Command is required/activated.
(3) The LO is the primary contact for coordinating with agencies assisting in an incident.
The LO will coordinate with the agency’s General Counsel (if not already functioning in
that capacity), who shall function as the agency’s Court and Prosecutorial Liaison and
advise the Sheriff on all legal matters.
b. Ensure notifications to the chain of command are instituted in accordance with existing
procedures.

c. Retain the elements of the Incident Command process unto himself/herself, or appoint one
or more Section Chiefs to carry out the General Staff functions, if necessary, for the
coordination of incoming resources.
d. Oversee the development and implementation of an Incident Action Plan (IAP) to resolve the
event/incident.
(1) Refer to existing written general orders, the County’s Comprehensive Emergency
Management Plan (CEMP), the Continuity of Operations Plan (COOP), and the Florida
Incident Field Operations Guide.
(2) Consider the immediate implementation of emergency staffing configurations to better
provide personnel and other resources.
(3) For short-term events, the IAP need not be written. A written plan is required when:
(a) Resources from multiple agencies from within or outside the County are used.
(b) Several jurisdictions are involved.
(c) The incident is complex; i.e. changes in shifts of personnel or equipment are
expected/required.
e. If not already operating in that mode, ensure that all radio communications take place in “clear
text”.
• Direct Communications to establish a radio channel to initially handle the event,
• Ensure that Communications advises any responding agencies of the channel being
used,
• Remain mindful that electronic data communications (CAD to MDC) are not available
to all agencies responding to a request of mutual aid assistance.
f. Follow direction from the Policy Group, or Area Command upon activation. The IC is
responsible at the scene, while the Area Command is responsible for countywide or multiple
jurisdictional activity. There can be more than one scene, and thus, more than one Incident
Command Team reporting to the Area Command.
g. Consider activation of the Crisis Intervention Teams and other Tactical Teams (SWAT, Bomb
Team), as needed.
h. At the appropriate time, plan for an orderly demobilization of all resources and the gathering
of necessary documents and materials to provide the ability to closely review and evaluate
operations.
2. Command protocol will exist at all stages of the ICS command structure and during the
administration of the incident.
3. Commanders shall be assigned as needed to ensure adequate supervision and authority,
considering the need for rest and recuperation.
4. Principles of span of control, unity of command and unified command shall be followed during ICS
operations.
5. Incident Commanders will cooperate fully when functioning in a unified command mode.
6. The Sheriff shall authorize all requests for State or Federal assistance.
7. Various standard ICS forms are available for use by the IC and functional Section Chiefs in order
to manage the incident in an organized manner. These forms are available on the I Drive and VSO
Intranet, hyperlinks to the forms are found at the end of this general order in the forms section.
J. UNIFIED COMMAND UNDER ICS
1. The Incident Command System is designed to expand to include other County services, other
jurisdictions, both inside and outside of the county, and state and federal agencies, should the
situation(s) dictate.
2. One or more functions of the ICS structure may be placed into operation, as needed.
3. The Incident Command Structure within this general order describes the Law Enforcement Branch
of operations as represented by the VSO. Similar branches and sections exist for other services
such as Fire/Rescue, medical, health and other support services.

4. Refer to the Unified Command Structure document for an example diagram depicting the Unified
Command concept for a major incident. A hyperlink to the diagram is found below in the references
section of this general order. In such cases, all agencies contribute to the command process and
the management of resources in achieving the objectives of the Incident Action Plan (IAP).
5. In large-scale events, an Area Command may be established to coordinate and oversee the
response to multiple events/incidents. In such scenarios, the agency’s PIO will function as the
agency’s liaison whenever the Unified Area Command is activated and will be located at the
designated Joint Information Center (JIC).
6. Under a Unified Area Command, it will be the responsibility of the Area Command to set overall
incident-related priorities, allocate critical resources and ensure incident management. The Law
Enforcement Branch will maintain ICS protocols in full cooperation and incorporation within the
Area Command.
K. LEGAL CONSIDERATIONS
1. The Sheriff or their deputies shall suppress tumults, riots, and unlawful assemblies and have the
authority to raise the power of the county and command any person to assist them, when
necessary. The VSO shall act within the scope and authority provided in Chapters 30 and 870,
Florida State Statutes.
2. The Sheriff shall authorize the declaration of a state of emergency.
3. CHAPTER 870, FLORIDA STATUTES
a. Florida Law Provides for Affrays, riots, routs and unlawful assemblies in Chapter 870, Florida
Statutes.
b. FLA.STAT. § 870.043
Declaration of emergency. – Whenever the Sheriff or designated city official determines that there has
been an act of violence or a flagrant and substantial defiance of, or resistance to, a lawful exercise of
public authority and that, on account thereof, there is reason to believe that there exists a clear and
present danger of a riot or other general public disorder, widespread disobedience of the law, and
substantial injury to persons or property, all of which constitute an imminent threat to the public peace
or order and to the general welfare of the jurisdiction affected or a part or parts thereof, he or she
may declare that a state of emergency exists within that jurisdiction or any part or parts thereof.
c. FLA. STAT. § 870.044
(1) The following acts are prohibited during the period of a state of emergency:
(a) The sale of firearms or ammunition;
(b) The display of firearms or ammunition by or in any store or shop;
(c) The possession of a firearm in a public place, except by law enforcement or
military personnel.
d. FLA. STAT. § 870.045
(1) During a state of emergency the Sheriff may order and promulgate all or any of the
following in whole or in part:
(a) Establish curfews, prohibit or restrict pedestrian or vehicular movement;
(b) Prohibit the sale and distribution of alcoholic beverages;
(c) Prohibit the possession of alcoholic beverages in a public place;
(d) Close places of assemblage;
(e) Prohibit the sale of gasoline or flammable or combustible liquids, except by
delivery to gas tanks properly attached and necessary for propulsion;
(f) Prohibit the possession of portable containers containing gasoline or any
flammable or combustible gas;
4. The Sheriff, as the chief law enforcement official in Volusia County, shall exercise command and
control over all civil law enforcement resources committed to unusual occurrence/large-scale
critical incident operations within Volusia County, Florida.

5. The Sheriff or designee shall be the VSO liaison with the Volusia County Government, military
authorities and civil defense officials as it relates to law enforcement activities.
6. MARTIAL LAW
a. All requests for military support shall be made through the Sheriff, in compliance with State
Statute.
b. Chapter 250, Florida Statutes identifies the power of the Governor to preserve the public
peace, execute the laws of the State, suppress insurrection, repel invasion, and respond to
an emergency or imminent danger thereof.
L. DOCUMENTATION AND TRAINING
1. Activation of the Incident Command System requires the preparation of a written After-Action
Report. The report, explaining and evaluating the activation may either be separate from the
standard after-action report required by existing general orders, or it may be included as an
identified section within the larger report about the incident/event. If separate, it shall be submitted
by the Incident Commander to the Executive Officer of the Law Enforcement Operations Division
within fifteen (15) days of the conclusion of the event. The after-action report will address specific
objectives and will be used in developing future assignments, plans, procedures, and protocols.
Any noted training issues will be coordinated through the Training Director.
2. All sworn officers receive NIMS certification training; all supervisory personnel who may be called
upon to participate in an event or incident as part of the All-Hazards Plan, shall receive NIMS
certification training and participate in annual training on the agency’s All-Hazards Plan. Special
coordination and training may also include tabletop, actual scenario exercises, and/or multiple
agency involvement; the Director of Training will be provided a copy of all after action reports
associated with all such training to ensure the effectiveness of future training provided.
3. Each Deputy with the rank of Sergeant and above shall receive documented annual retraining on
the agency's All Hazard plan; Sergeants and above shall have access to a current up-to-date hard
copy of the All-Hazards Plan to be maintained and located at each District and VSO facility.
Electronic access to the plan will be available to all personnel through the agency’s intranet.
4. Biennially, a documented training scenario consisting of a tabletop or full-scale exercise shall be
conducted to assess the agency’s capabilities with the All Hazards Plan and the Incident
Command System. Critique of the training exercise will be utilized to identify areas for
improvement in policies, procedures, additional training and equipment needs.
M. EMERGENCY PLANNING
1. DEVELOPMENT
a. The VSO is responsible for developing and maintaining an All-Hazards Plan in addition to
and in augmentation of those provided in Volusia County’s Comprehensive Emergency
Operations Plan (CEMP) and to participate in the annual Volusia County Emergency
Management exercises.
b. The Law Enforcement Operations Division Chief shall be responsible for developing and
planning the VSO response to critical incidents. In developing such plans, the use of
measurable objectives will be utilized to ensure fulfillment of the incident management goals
as determined by the Sheriff and their Command Staff.
c. The Support Operations Division Chief is responsible for the annual updating, if necessary,
of the VSO ESF 16 annex to the Comprehensive Emergency Management Plan (CEMP) and
the VSO Continuity of Operations Plan (COOP). The Support Operations Division Chief shall
further be responsible for coordinating the ESF 16 participation in all county Emergency
Management preparatory exercises in conjunction with the County’s Comprehensive
Emergency Management Plan.
d. Elements of the Comprehensive Emergency Management Plan shall be reviewed,
coordinated and updated annually as required by the Florida Division of Emergency
Management under the rules of the Florida Administrative Code. The Support Operations
Division Chief shall be responsible for this review and will coordinate revisions as necessary,
with Emergency Management Staff.

e. The Support Operations Division Chief or designee shall maintain liaison with Emergency
Management personnel (civil defense) and correlate the VSO All-Hazards Plan with those
prepared by the Emergency Management Director.
f. A current copy of the All-Hazards Plan shall be maintained in the Mobile Command Post at
all times.
2. RESOURCE AVAILABILITY & READINESS
a. The Law Enforcement Operations Division Chief or designate shall annually prepare a list of
emergency equipment and resources used in emergency operations. This list shall show the
numbers and locations of equipment and resources and shall be submitted annually to the
Florida Department of Law Enforcement (FDLE) for inclusion in the State’s Manpower, Assets
and Resource System (MARS).
b. The Chief of the Division to which emergency equipment is assigned shall ensure that
equipment for use in emergency operations is inspected quarterly and kept in good working
order to ensure operational readiness. Any non-functioning equipment or replacement needs
will be restored to fully functional capability and readied for mobilization.
c. All nonexpendable resources will be fully accounted for at the incident site during check-in
and again upon return to the issuing/responding component. Post-incident, it shall be the
responsibility of the respective Division Chief, or designee, to ensure that all resources are
restored to full operational readiness as soon thereafter as practicable. Broken and/or lost
items will be replaced through coordination with the Administrative Services Division or the
respective agency responsible for invoicing, as may be defined in mutual aid agreements.
d. It is important that adequate rest and recuperation time and facilities are provided for human
resources. Mobilization plans will incorporate appropriate rest and recuperation time
guidelines within functional areas of deployment configurations. Personnel will be monitored
for occupational health and mental health issues, both short and long-term. Any identified
issues will be addressed accordingly through appropriate medical protocols and/or mental
health providers, such as the Employee Assistance Program.
3. MAPS
a. The Communications Unit Leader (COML) shall ensure that situation maps are available for
use in plotting operational commitments during unusual occurrences. These maps can be
either paper or electronic.
b. These maps shall be of a scale small enough to permit ease in plotting logistical installations,
high priority protective areas, force commitments, command posts, "hot spots," and similar
items of interest.
N. NATURAL & MAN-MADE DISASTERS
1. EMERGENCY CALL-OUT
a. During any natural and man-made disasters/critical incidents, a large number of resources
must be activated quickly and efficiently. In such instances when the All-Hazards Plan is
implemented (for hurricanes, also refer to the Hurricane Plan found on the intranet’s Manuals
and Department Reference Material webpage), the IC will ensure notification of the following
key personnel:
• Sheriff
• Chief Deputy
• Law Enforcement Operations Division Chief
• Support Operations Division Chief
• Incident Commander
• First Supervisor on scene
• General Counsel
• Public Information Officer
• Communications Supervisor
2. TRAFFIC CONTROL

a. The Incident Commander, or Operations Section Chief as applicable, shall designate the
agency’s Traffic Unit Supervisor responsible for:
• Directing and controlling traffic,
• Maintaining traffic equipment and manpower,
• Coordinating and maintaining outer perimeters,
• Coordinating traffic routes for evacuations, and
• Functioning as liaison with the traffic units of other affected agencies.
3. EVACUATIONS
a. The Logistics Section Chief shall coordinate the evacuation of residents during natural and
manmade disasters and advise the IC of the approximate number of individuals needing to
be evacuated, to include those residents without transportation.
b. The IC shall coordinate with the County’s Emergency Management Director to ensure
transportation arrangements are made, as necessary.
c. If the Volusia County Comprehensive Emergency Management Plan (CEMP) is activated,
the VSO shall provide evacuation broadcasts via mobile PA systems, provide traffic control
and secure the area against vandalism/theft/looting. Evacuation procedures at this level are
described in the CEMP.
4. PUBLIC FACILITY SECURITY
a. The Court Services Section Commander shall be designated to coordinate security for the
courts, judicial buildings, and the County Council and keep the IC or Operations Section Chief
apprised of the status and any changes.
b. The Court Security/PT Lieutenant shall be designated to provide security to shelters and other
designated public facilities, as required, and shall keep the IC or Operations Section Chief
apprised.
c. Emergency Response Teams shall be available to provide additional assistance and security
as required.
5. CUSTODIAL TRANSPORTATION
a. The arresting Deputy or available Reserve Deputy transportation units shall transport persons
arrested to the designated processing center.
6. AGENCY PERSONNEL
a. All agency personnel shall respond to the designated staging area with assigned vehicles
and check-in. The IC shall make a determination of the transportation methods to be
employed.
7. EQUIPMENT
a. Equipment shall be transported by the Division charged with its’ care and maintenance.
b. The Communications Unit Leader (COML) has the responsibility of maintaining and
coordinating the agency’s emergency communication equipment, including the mobile
command post.
c. The Traffic Unit Supervisor shall coordinate escort services for large pieces of machinery or
equipment required at the scene of an emergency.
d. All resources utilized during any natural or manmade disaster will be checked-in at locations
designated by the IC; locations may include the incident command post, staging areas, or
directly on the site.
e. The Communications Unit Leader (COML) has the responsibility of maintaining and
coordinating the VSO emergency communication equipment, including the mobile command
post, which will be kept in stand-by status at a secure location designated by the
Communications Commander and approved by the Sheriff or designee when not in service.
f. The County Comprehensive Emergency Management Plan contains an emergency
equipment list, which has provisions for barricade rental, generators, sand bag supplies, the
Beach Safety and Beach Ranger equipment and manpower.

8. SEARCH AND RESCUE/RECOVERY
a. During search and rescue/recovery operations, the Incident Commander shall coordinate the
VSO role in the operation.
b. The Logistics Section Chief shall coordinate special team and equipment needs during any
large-scale search and rescue/recovery operations. Search and rescue/recovery operations
may include other agencies including but not limited to:
• Other Law Enforcement Agencies
• Fire departments
• Public Works
• Civil Air Patrol
c. The SWAT Team and other emergency response/tactical team equipment may be utilized for
high-risk rescue operations.
d. All requests for utilization shall be through the Incident Commander.
O. PANDEMIC SCENARIOS
1. Members anticipated to face occupational exposures will be considered "high risk". During a
Pandemic outbreak, members in the high-risk category will have occupational exposure to
potentially infectious materials. These members will include: law enforcement deputies, crime
scene technicians, property/evidence technicians, and some civilian employees.
2. The occupational actions that create the expectation of an occupational exposure to the influenza
virus may include, but are not limited to the following:
• Providing first aid;
• Processing crime scenes where infected citizens are present;
• Hospitals/Quarantine locations;
• Entering an area where the presence of body fluids can be expected;
• Gathering and handling evidence contaminated with body fluids;
• Arrest situations involving physical confrontations or other force.
• High profile/interactive contact with the public.
3. All employees are encouraged to take universal protective steps to maintain health and minimize
risk of exposure during pandemic scenarios. The VSO will assist in providing appropriate supplies
for employees while in the performance of their official duties (refer to the section below under
“Protective Measures”).
4. The following pandemic periods and phases are established by the Center for Disease Control
(CDC) and as announced will determine activation of the All-Hazards Plan:
5. INTER-PANDEMIC PERIODS
a. Phase 1: No new influenza virus subtypes have been detected in humans. An influenza virus
subtype that has caused human infection may be present in animals. If present in animals,
the risk of human infection or disease is considered to be low.
b. Phase 2: No new influenza virus subtypes have been detected in humans. However, a
circulating animal influenza virus subtype poses a substantial risk of human disease.
NOTE: The distinction between phases 1 and 2 is based on the risk of human infection or
disease resulting from circulating strains in animals.
6. PANDEMIC ALERT PERIOD
a. Phase 3: Human infection(s) with a new subtype but no human-to-human spread, or at most,
rare instances of spread to a close contact.
b. Phase 4: Small cluster(s) with limited human-to-human transmission but spread is highly
localized, suggesting that the virus is not well adapted to humans.

c. Phase 5: Larger cluster(s) but human-to-human spread still localized, suggesting that the
virus is becoming increasingly better adapted to humans but may not yet be fully transmissible
(substantial pandemic risk).
NOTE: The distinction among phases 3, 4, and 5 is based on an assessment of the risk of a
pandemic. Various factors and their relative importance according to current scientific
knowledge may be considered. Factors may include rate of transmission, geographical
location and spread, severity of illness, presence of genes from human strains (if derived from
an animal strain), and other scientific parameters.
7. PANDEMIC PERIOD
a. Phase 6: Increased and sustained transmission in general population.
8. PLAN ACTIVATION
a. The Florida Department of Health along with the Volusia County Health Department will
establish liaison with the Center for Disease Control (CDC) and give direction as to what
Pandemic Phase is being entered into. Health officials will officially announce the phased
alerts. In the absence of guidance from local or state health agencies, the VSO will activate
the All-Hazards Plan when the CDC announces a Phase 5 alert.
b. Once the alert is announced, the Sheriff or designee has the ability to activate one or all of
the stages listed below to protect the agency employees and the community:
9. STAGE 1 (CDC PHASE 5)
a. Educating agency personnel to reduce fear, rumors, and give guidance on family planning
during the pandemic. Personal Protective Equipment supplies will be checked and estimates
will be made if additional purchases are needed. Steps will be taken to ensure the VSO is a
“clean environment”. Hand washing stations will be established at all entrances to all facilities.
Custodians will be re-tasked to focus additional attention in high traffic areas, to change
HVAC filters, daily wipe down of surfaces with antiseptic sprays, restrooms will be cleaned
daily and trash picked up twice daily. The Sheriff or designee will meet with County officials
to discuss the Continuity of Operations Plans (COOP) and the Volusia County CEMP.
a. All personnel that deal directly with the public will be issued a minimum of two N95 masks
and two pairs of rubber gloves and bacterial hand wipes. Command will establish a public
hand washing station outside lobby doors. The Sheriff or designee will identify core agency
functions that must be maintained during the pandemic as well as functions that can be
suspended. Should the need arise, all vacations, education classes, scheduled leave
requests, outside details, etc., will be cancelled and essential members/employees will
transfer and work the Alpha/Bravo shift mobilization response plan until further notice. The
Sheriff or designee will identify specialty units that can no longer be effective when significant
size reduction occurs. Reassignments will be made accordingly.
a. Agency wide staffing levels are at 70%. Steps are already underway to ensure actions in
stage one and stage two are being completed. A liaison officer will be assigned to work with
the County EOC. Personnel interacting with the public will be mandated to wear the N95
mask. The Incident Command System will be activated and will be running daily activities. An
Incident Action Plan is required for every Operational Period. The IC has the authority at this
phase to:
• Change call priority working with Central Communications
• Re-task deputies and administrative personnel to different duties to accomplish daily
objectives.
• Limit or discontinue briefings and/or group meetings to avoid cross contamination and
further reduction in personnel resources.
• Establish mandatory use of hand-washing stations before entering into a VSO facility
by all VSO personnel.
• Close District Offices and other VSO facilities from public access.

• Deputies not assigned to a take home vehicle may be assigned a vehicle (for their use
only) to avoid cross contamination that can occur during a pandemic.
• Decrease law enforcement services that would overly expose healthy personnel to the
public, i.e., civilian training academies, PAL activities, Neighborhood Watch meetings,
COP activities, etc.
12. COMMUNITY RESPONSIBILITIES
a. Due to stresses placed upon the health care system and other critical functions, civil
disturbances and breakdowns in public order may increase. Emergency call centers may be
overwhelmed with calls for assistance, including requests to transport influenza victims. Local
law enforcement agencies may be called upon to enforce movement restrictions or
quarantines, which could divert resources from traditional law enforcement duties. To add to
these challenges, law enforcement and emergency response agencies can also expect to
have their uniform and support ranks reduced significantly as a result of the pandemic. As
the need arises, the Law Enforcement Incident Commander will make a determination for the
most effective utilization of available personnel and will disseminate this information in a
timely manner as circumstances arise.
b. In the event of a mandatory quarantine, the Department of Health (DoH) will have the
power given by Fla. Stat. § 381.00315 (4) to “…declare, enforce, modify, and abolish the
isolation and quarantine of persons, animals, and premises as the circumstances indicate for
controlling communicable diseases or providing protection from unsafe conditions that pose a threat
to public health, except as provided in ss. 384.28 and 392.545-392.60. Any order of the department
issued pursuant to this subsection shall be immediately enforceable by a law enforcement officer under
s. 381.0012.” The VSO will work closely with the DoH to assist them, if requested. If at all
practical, the VSO will consider using sworn deputies to assist the DoH, however such
assistance may be minimal or unavailable as dictated by limited availability of manpower.
13. GOVERNMENT ENTITIES
a. Procedural and operational changes occurring in agencies and offices outside of the control
of the VSO may dictate adjustments in daily operations. Such changes will be identified and
communicated as quickly as possible. Examples include but are not limited to:
• Volusia County Branch Jail
• All aspects of the 7th Judicial Circuit
• Volusia County Government offices (including vehicle maintenance and facility
service/repairs)
• Halifax Medical Center
• Department of Highway Safety and Motor Vehicles (DHSMV)
• Florida Department of Law Enforcement (FDLE)
• Pre-designated Homeland Security high-risk facilities.
14. NON-GOVERNMENTAL ENTITIES
a. The VSO relies on outside non-governmental agencies to support services to the community.
Some of these agencies may be unable to perform their normal services due to depletion of
healthy work staff. These services should be considered during the planning by command
staff. Examples include but are not limited to:
• Fuel deliveries
• Utilities
• Technology Support (vendors)
15. MONITORING
a. The IC or designee will continually re-assess the effectiveness of deployed staffing every
operational period and adjust as needed.
b. On duty staff that has not been affected by the Pandemic shall be evaluated for signs of stress
due to employee shortages and working extended hours/shifts.
16. COMMUNICATIONS & PUBLIC INFORMATION
a. The Crisis Communications plan will be implemented according to the procedures herein.

17. PROTECTIVE MEASURES
a. A major objective is to reduce the risk of exposure and to minimize the subsequent quarantine
through appropriate protective equipment and universal precautions, including frequent hand
washing with antibacterial hand wash, N95 surgical masks, and antimicrobial gloves. Risk
reduction through appropriate protective equipment will help to minimize the potential number
of employees in quarantine.
b. The use of the N-95 mask will not be mandatory until so ordered by the IC. However,
employees will be provided with information that will fully inform them of the protection
provided by the mask as well as general instructions on the proper use and sizing of the mask
in the event of an emergency contact or situation requiring the use of the mask. Examples of
situations where the wearing of a mask is encouraged will be calls for service, particularly
calls where confined spaces are likely to be encountered, such as a residence, apartment or
home; service of arrest warrants; interviews with witnesses and suspects; crime scenes, etc.
It is not possible to specify each situation that will expose the deputy to someone who is
potentially contagious with the Pandemic Flu. Deputies will have to use their judgment in
determining which situations will require wearing a mask.
c. Employees will be provided information concerning the protection afforded by the use of
gloves, and will be strongly encouraged to use same. The agency will provide non latex
gloves for use by employees that are allergic to latex.
d. Hand hygiene is very important in preventing the spread of the virus. Use antibacterial hand
soap in the same manner as other soap. In addition to hand washing after use of restrooms,
hands will be washed when protective gloves are removed and before a new pair is donned.
e. Antibacterial hand sanitizer will be provided to all civilian personnel at the central office and
each of the districts. There will be a supply of hand sanitizer staged at each District and at
the main VSO for Deputies and civilians. Civilian employees are encouraged to utilize the
hand sanitizer to cleanse hands after contact with others as well as documents brought to the
agency by the public. The sanitizing wipes will be used to sanitize such surfaces as telephone
headsets, door knobs, desk tops, pens and other surfaces that may have been exposed to
the virus unless latex gloves are utilized. There is no list of situations that employees will
encounter in the performance of their duties. Employees will have to be especially aware of
situations that present the possibility of exposure and govern themselves accordingly.
f. When in doubt, use common sense and take preventative precautions and health courtesies
in dealing with others.
P. CIVIL DISTURBANCES AND MASS ARRESTS
1. The VSO conducts civil disturbance operations by rapid assembly, movement to and deployment
of law enforcement personnel in the objective area to assist in the restoration of law and order.
2. Areas of operations include:
• Unincorporated Volusia County
• Municipalities within Volusia County
• Neighboring jurisdictions under mutual aid agreements
3. RESTORATION OF LAW AND ORDER
a. The primary rule in the restoration of law and order is the application of minimum force. This
paramount principle should control the selection of operational tasks and techniques and the
choice of operations for VSO personnel.
b. Use of force shall be in accordance with general orders GO-001-01 Use of Force Guidelines,
GO-001-02 Firearms, and GO-001-03 Use of Less-Lethal Weapons and Devices.
c. Only properly trained and authorized personnel shall utilize riot control agents and only under
the direction of the Incident Commander.
4. CROWD CONTROL/DISPERSAL PROCEDURES
a. Law enforcement protection must extend to all people.
b. Whenever possible, local community leaders should be utilized to calm the crowd.

c. After an order is given it must be executed to the letter of the law. Primary concern must be
preservation of the public peace and protecting the life and property of citizens to ensure the
basic rights of all people.
d. If a hostile crowd is gathering, never hesitate to request assistance. In these circumstances,
it is safer to overstate the number of personnel needed to restore order than to act alone or
to under estimate resource needs.
e. A show of force has a restraining effect on the crowd and will also provide the necessary
manpower. Underestimating needs may result in losing control of the situation, escalating
force, and requiring more assistance than would have originally been necessary to handle
the incident.
f. Establish order. Approach the more vocal individuals in a crowd; when addressing these
individuals, be firm and carefully phrase commands. Do not make threats, use profanity, or
become involved in an argument.
g. Use simple language and inform these persons of the violations of the law the group is
committing. Command that the violations stop and the group disperse. Allow the crowd the
opportunity to withdraw by leaving an avenue of escape open.
h. If the crowd refuses the lawful order to disperse, arrests should be made. Remember when
dealing with an excited or hostile crowd, that it is a volatile and potentially dangerous situation
and may require only a slight incident to turn the crowd into an unruly mob. Establishing and
maintaining order are the best deterrents to mob action.
5. RULES OF PERSONAL BEHAVIOR
a. Every effort should be made to avoid provoking the crowd.
b. Deputies shall stand ground without yielding; maintain order and protect life and property.
c. Avoid all unnecessary conversation; act with firmness and neutrality.
d. Maintain professional presence and stance.
e. Do not apologize for VSO actions; grant no special privileges.
f. Place violators under arrest.
• Do not overlook violations or defiance of lawful orders.
• Do not bluff. If a lawful order is given and not obeyed, make immediate arrests.
g. Use reasonable force to enforce the law.
• Sufficient manpower does not mean undue force.
• Do not use excessive force as this often incites a crowd that would normally otherwise
be passive or curious.
h. Remain on the fringe of the crowd.
i. Keep violators who have sought refuge in the crowd under observation and wait until sufficient
manpower is available.
j. Assist fellow law enforcement deputies/officers:
• Immediately assist any officer that is physically attacked; make an immediate arrest if
at all possible.
• To permit such a person to escape will encourage others to assault or attempt to
overpower other officers.
6. MASS ARREST PROCEDURES
a. The theory of establishing a perimeter around the affected area and withdrawing law
enforcement officers from the interior is contrary to the responsibility of maintaining the peace.
When arrests become necessary, they shall be done quickly and directed at the leaders of a
group.
b. Upon becoming aware of an imminent mass arrest situation, the IC shall ensure sufficient
field manpower is gathered before the enforcement action is taken at the scene.

c. Forces shall be committed only when they are sufficiently strong to overwhelm the rioters
swiftly and decisively.
d. Riot personnel shall remain together; individual deputies will not pursue a subject into a crowd
or group.
e. The IC will designate Arrest Teams. Arrestees will be removed immediately from the scene
by arrest teams and taken to the field-processing center.
7. CHEMICAL AGENTS
a. Factors to be considered before utilizing chemical agents include:
• Wind conditions
• Direction the crowd should be moved
• Type of area the group members might disperse into
• If said dispersal will expose innocent residents and businesses to vandalism,
destruction, and/or danger.
• What effects the chemicals will have on innocent persons, merchandise, supplies,
materials, and property of innocent persons in the affected area.
8. SNIPER FIRE
a. When possible, protection against sniper fire should be provided by assigning one or more
Deputies to observation posts in a high position above the affected area.
b. Observers can also provide valuable information to the IC or Operations Chief.
9. RIOT EQUIPMENT
a. Riot helmets, shields and batons are maintained by Law Enforcement Operations Division
and are distributed when needed to those Deputies who have received training in their use.
b. The current model issued with the PPE equipment is the 3M, M-7800 and has a weight of 9
pounds. All training will be based on this model.
c. Only Deputies meeting the guidelines set forth in 41.18, Respiratory Protection Plan will be
utilized in situations requiring protective respirators.
d. The SWAT Team maintains Two (2) 37 mm CS gun and projectiles.
10. PROCESSING
a. The IC shall have authority to request assistance from the Department of Corrections and set
up a temporary processing center.
b. The Department of Corrections Director or designee shall establish procedures for the
receipt, confinement, processing, and identification of all arrestees.
c. The Department of Corrections personnel shall be responsible for security at the prisoner
processing area.
d. When possible, Arrest Teams Deputies will complete the necessary paperwork and
depending on the location of the processing site, transfer arrestees to an available prisoner
transport unit or walk the arrestee to the processing site.
e. The arresting Deputy shall be photographed and videotaped with each arrestee. B.A.T.
personnel will provide the video (with sound) recording.
f. A control number shall be assigned to each individual arrestee. This control number shall be
reflected on all associated paperwork and photographs.
g. The arresting Deputy shall conduct a search of the arrestee for weapons and/or contraband
and evidence.
h. Arrest Team members shall return to duty as quickly as possible.
i. Persons not taken into custody will be afforded an escape route by which they can leave the
area by foot or vehicle.
j. Defense counsel visits at the processing site are rare occurrences. Normally, arrestees are
detained at the processing site for a short period of time before being transported to the

County Correctional facility. However, if an arrestee’s attorney requests a visit while the arrest
is at the processing site, the Liaison Officer/General Counsel shall coordinate the
arrangements for such a visit, when possible.
11. EVIDENCE
a. Evidence shall be placed in an evidence bag, sealed and a chain-of-custody initiated and
maintained at the processing site or prisoner transport unit.
b. An evidence technician will be present at the central processing area. They will receive, login
and maintain all evidence collected by Deputies during the incident.
c. Prisoner’s personal property shall be placed in a property bag. The prisoner’s name, case
number and the Deputy’s name will be written on the bag and transferred with the prisoner
via the transport unit, if applicable.
12. JUVENILE OFFENDERS
a. It is the policy of the VSO to use the least coercive reasonable alternatives when dealing with
juveniles, but consistent with the preservation of public safety, order and individual liberty.
b. All juveniles who are arrested and detained will be treated in accordance with Chapter 985,
Florida Statutes and general orders in Chapter 044.
c. In emergency mass arrest situations, the Sheriff may require intake officers to respond to a
designated staging area set up for processing juvenile offenders.
13. HANDLING OF THE INJURED
a. Fire Services or EVAC personnel shall examine any person injured during the course of being
arrested on a timely basis dictated by the seriousness of the injury.
b. Evaluation of injured arrestees shall be conducted at the prisoner processing area.
c. Evaluation and treatment of injured law enforcement personnel and innocent civilians shall
be conducted separate from the prisoner processing area, as established by the IC and or IC
Team (ICT).
d. Injured persons requiring care beyond the scope of those medical personnel on scene shall
be transported to the nearest hospital, or hospital so designated by the ICT. Aviation units
will be on scene for air medivac of individuals requiring immediate life saving measures.
e. Designated VSO personnel will be responsible for providing security for injured arrestees who
are admitted to the hospital or while in the emergency room.
14. DEMOBILIZATION
a. Deputies will be assigned specific areas of responsibility with instructions to check persons
who have no legitimate reason for being in the area.
b. If a state of emergency has been declared, these persons will be directed to leave the area
and Deputies will record the contact utilizing filed contact cards and photographs.
c. Deputies shall strictly enforce laws protecting the lives and property of those within the
affected area.
d. The IC or ICT will take immediate steps to prevent reoccurrence, or re-escalation.
Q. USE OF EMERGENCY TACTICAL TEAMS
1. The VSO maintains the following Emergency Response Teams:
• Special Weapons and Tactics Team (SWAT);
• Crisis Negotiation Team;
• Bomb Team;
• Emergency Response Team (ERT).
2. When activated, it is the responsibility of each respective tactical team leader to coordinate all
tactical activities with the Incident Commander and in accordance with ICS protocols.
R. SPECIALIZED VEHICLES

1. A variety of specialized use vehicles are available for use by those respective units activated
during critical incidents and/or special operations. While the Incident Commander may activate
and coordinate a particular unit or tactical team based on need, the responsibility for operating
and maintaining operational readiness of the vehicle(s) remains with the respective Unit/Team
Supervisor in accordance with general order GO-041-15 Special Purpose Vehicles. These special
purpose vehicles include the following:
2. MOTORCYCLES
a. Motorcycle units may be used in a variety of situations, including but not limited to, rapid
deployment in vehicular or pedestrian congestion, escort services, and message delivery.
3. PRISONER TRANSPORT VEHICLES
a. The Court Security Section maintains prisoner transport (mass arrest) vehicles that may be
used for evacuation, prisoner transport, transport of VSO personnel, supplies and equipment.
4. BOATS
a. The Special Operations Section maintains emergency equipped boats, which may be utilized
as directed.
5. HELICOPTERS
a. The Aviation Unit utilizes helicopters to provide aerial observation and support in areas such
as damage assessment, medivac transport, search and rescue, fire command and
firefighting.
6. FOUR WHEEL DRIVES
a. The VSO has four-wheel-drive vehicles that may be employed to transport equipment and
personnel in rough terrain or high water situations.
7. ARMORED VEHICLES
a. The armored vehicles may be used in high-risk situations, including but not limited to, rescue
operations, inner perimeter riot transportation and the transportation of SWAT Team
personnel and equipment.
8. SWAT VAN
a. The SWAT van has the necessary communications equipment and may be employed in
emergency situations as a mobile field command post, or to transport personnel and
equipment.
9. MOBILE COMMAND CENTER
a. The mobile command center is equipped with the necessary equipment to set up and man a
command post.
10. CANINE VEHICLES
a. The VSO maintains separate transportation units for building search and crowd control K-9
dogs.
11. BOMB TRUCK
a. The bomb truck is used for the transport Bomb Team members and equipment.
12. BOMB ROBOT
a. The bomb robot’s primary function is explosive disposal, but may be used for SWAT, hostage
negotiations, and hazardous materials operations.
13. BOMB TRAILER AND TOTAL CONTAINMENT UNIT (TCU)
a. The bomb trailer and TCU are used for transportation of suspected explosive devices.
14. CRISIS NEGOTIATIONS TRAILER
a. The crisis negotiations trailer is used to contain equipment and provide a mobile on-scene
post from which the crisis negotiators may work.
S. SPECIAL OPERATIONS

1. EMERGENCY DEPLOYMENT COORDINATION
a. In order to alleviate misunderstandings and provide for officer safety, as well as ensure the
success of special operations, the commanders of all operational units likely to be affected
should be informed of special operations and use of any tactical teams.
b. The dissemination of information regarding special operations should be on a "need to know"
basis; however, this reasoning should not be used to withhold information from units or
personnel when it may adversely affect the safety of personnel or success of the operation
or lead to misunderstandings that may jeopardize the VSO integrated operational readiness.
c. In cases involving the emergency response of special operational units, the commanders of
all other operational components that may be affected shall be kept informed of the situation.
These components include, but are not limited to:
• Law Enforcement Operations;
• Communications;
• Community Relations;
• Public Information Officer.
d. Commanders of the respective components shall disseminate the information regarding the
operation on a "need to know" basis. Consideration should be given, but is not limited to:
• The assistance requested;
• The effect on the emergency response of zone Deputies to calls unrelated to the
operation, i.e., detours, use of siren, areas to avoid or concentrate on;
• The need for prisoner transport or holdover for duty.
2. NON-EMERGENCY DEPLOYMENT COORDINATION
a. Normally, Special Investigations or Detectives conduct undercover stakeouts/surveillance;
however, the SWAT Team will be utilized in those situations that present a high risk.
b. Commanders of components that may be affected by special operations shall be informed of
such operations and involved in the tactical planning phases. These operations include, but
are not limited to:
• Undercover operations;
• Surveillance/stake-outs;
• The service of arrest warrants on dangerous persons;
• The execution of search warrants.
c. It shall be the responsibility of the Commander of the special operation to inform the affected
component commanders of the operation, preferably involving operational unit commanders
in the planning.
d. All units or personnel whose actions may have an effect on the safety or success of the
operation shall be briefed on the operation.
3. ROLL-CALL BRIEFINGS
a. Whenever feasible, a representative of the component conducting the operation should
attend the briefing in the District where the operation is to take place. The intent is to alleviate
potential misunderstandings that may arise.
b. Discretion should be used in disseminating information to operational components that might
jeopardize the tactical operation; however, normal street narcotic operations, warrant service
and other operations should involve the zone units in some manner.
T. BOMB THREATS AND EXPLOSIVE/INCENDIARY DEVICES
1. The VSO maintains a well equipped and professionally trained Bomb Team. The VSO will procure
assistance or render aid and equipment, as needed, to other bomb technicians in accordance with
mutual aid agreements.
2. When the Communications Section receives a bomb threat, the person receiving such call shall
gather and record as much intelligence information as possible, in accordance with established
procedures outlined in the Communications Call handling Guide.

3. The Communications Supervisor shall ensure the appropriate District Law Enforcement
Operations Supervisor is advised of all available information by telephone.
4. The Communications Supervisor shall ensure that attempts to notify the target of the threat have
been made.
5. If possible, a contact person should be identified and relayed to the supervisor.
6. The dispatched Deputy shall evaluate the threat and if needed request a supervisor.
7. Deputies assigned to respond to the targeted area shall advise communications, via radio of the
response to a special detail.
8. All radio and cellular phone communications shall be discontinued within 1000 feet of the
threatened area.
9. Responding Deputies should:
• Contact a representative of the targeted area
• If necessary, establish a command post with telephone communications;
• Determine if evacuation is necessary; if there is no suspicious package or device, the facility
manager or representative should be advised and shall normally make the determination to
evacuate or not
• Evacuate suspected areas of the facility to be searched prior to search by Explosive K-9
• Ensure there is be one certified Bomb Technician on scene in the event the Explosive K-9
handler requires assistance.
• Conduct a search of the targeted area, assisted by individuals familiar with the business or
facility.
• Consideration should be given to detonation times.
10. If no explosive device is located, the decision to return persons to the area shall normally be the
responsibility of the facility management.
11. If a destructive device or suspect object is discovered, the area will be evacuated for a minimum
of 1000 feet and no personnel shall be allowed within the evacuated area, without the expressed
permission of the Bomb Team Commander.
12. The Deputy shall notify communications by telephone and request a supervisor and fire
department.
13. The supervisor shall respond to the scene, notify the Watch Commander if at night or a weekend
or the District Commander during duty hours. The supervisor will assume incident command until
relieved by higher authority.
14. The Incident Commander shall have overall command responsibility in all phases of an operation
and follow the ICS protocols within this plan; however, all tactical decisions relating to the actual
bomb disposal and inner perimeter shall be the responsibility of the Bomb Team Commander.
U. BOMB TEAM
1. The Bomb Team Commander shall be responsible for all activities within the evacuated area, until
the device is rendered safe, including but not limited to:
• The identification of suspected materials;
• Rendering the device safe;
• The transport and disposal of dangerous or potentially dangerous explosive or incendiary
materials by utilizing the VSO bomb trailer. Hazardous materials shall be conducted in
conjunction with the Hazardous Materials Team;
• Determining if the area is safe for post blast or post disposal investigations and advising the
Incident Commander.
2. Bomb Technicians shall be readily available to respond to emergency situations, in accordance
with established Hazardous Device Team Standard Operating Procedures., on and off-duty.

3. Each technician shall be accessible via pagers, telephone or radio on a twenty-four hour basis.
4. Bomb technicians will advise the Team Commander of circumstances that would inhibit response,
i.e., vacation, injury or illness.
5. "Off-duty" members ordered to the scene will respond to the designated area promptly, utilizing
emergency equipment as required or as conditions permit.
6. In the event of fire or explosion, the fire department shall assume command within the inner
perimeter until the immediate danger has passed.
7. There shall be a minimum of three certified Bomb Technicians responding to actual/suspected
explosive device calls for service, when it is anticipated that full dress out, X-Ray, PAN disruption
and render safe procedures will be necessary.
8. This may be accomplished in accordance with mutual aid agreements.
9. The Bomb Team shall be equipped or have access to all equipment necessary to fulfill the disposal
function.
10. The selection of bomb technicians shall be within guidelines set by the International Association
of Bomb Technicians and Detectives.
11. All necessary equipment and vehicles are maintained by and under the control of the Law
V. HOSTAGE/BARRICADED SUBJECTS
1. An attempt should be made by the responding Deputy(s) or supervisor to allow the suspect(s) to
surrender prior to calling out a negotiator or SWAT Team. If attempts are unsuccessful, the first
Deputy on the scene should follow ICS protocols and:
• Assess the situation and render assistance to any injured persons, if possible.
• Request a cleared radio channel and backup based on the initial assessment.
• Confine the perpetrator(s) to the immediate area.
• Request communications notify the Deputy's immediate supervisor of the situation.
• Secure the area and arrange for the evacuation of the injured, if possible.
• Designate a secure area for an initial command post, and advise communications of areas or
streets that may be unsafe for responding personnel. The location for the command post
should be out of the offender's line of sight and fire.
• Request emergency personnel as needed and direct the personnel to a safe area.
• Refer or escort persons having pertinent information to the command post for debriefing.
2. FIRST SUPERVISOR ON THE SCENE
a. Following ICS protocols, the first supervisor on the scene should:
• Assess the situation and ensure the responsibilities of the first Deputy on the scene
have been executed.
• Request Communications notify the appropriate District Commander or Watch
Commander, as applicable.
• Ensure that all law enforcement personnel at the scene are aware that the safety of
VSO personnel, hostages and citizens in the area is the primary concern, and stress
the necessity of maintaining firearms discipline.
• Designate an alternate mobilization point for responding personnel if needed.
• Determine and, if necessary, commence the evacuation of bystanders and residents of
the area.
• Ensure an inner and outer perimeter has been secured.
• Deploy additional personnel as they respond.
• Relay information to communications with a status report regarding deployment of
personnel.
• Provide a complete status report to responding VSO Commanders.

• Appoint one Deputy as the recorder of all events in chronological order.
• Designate an assembly area for the press.
• Maintain the outer perimeter, crowd control and support functions until the arrival of the
Incident Commander.
b. The supervisor shall gather intelligence information regarding:
• The location of the suspect(s);
• Type of weapons available to the suspect;
• Identification of the suspect, including physical description, mental state, and physical
condition;
• What crime has been committed;
• Physical descriptions of any hostages and their physical and mental states.
3. After receiving a request for deployment of the SWAT Team, the team leader will evaluate the
tactical situation and:
• Determine the manpower and equipment needed for the initial call-out.
• Designate a primary and secondary driver to respond with special purpose vehicles.
• Develop and implement tactics for the apprehension of a captor, sniper or barricaded
gunman, the rescue of injured or captive persons.
• Consult with the Incident Commander on the most effective method of containment and the
successful conclusion of the situation.
• Ensure the establishment of inner and outer perimeters meets the tactical needs of the
operation.
• Coordinate all access within the inner perimeter.
• Maintain communications with the Crisis Negotiations Team Leader and coordinate
situational intelligence.
• Ensure SWAT is strategically deployed to provide for the safety of hostages, VSO personnel,
VIP’s and citizens.
• Consult with the Incident Commander in regards to the use of force and deployment of
chemical agents.
4. The SWAT Team Leader shall be authorized to employ the degree of force and the deployment
of chemical weapons necessary to neutralize the situation. The Sheriff or designee must authorize
the use and/or delivery of chemical agents into a structure/residence.
W. SWAT TEAM MEMBERS
1. During emergency situations "on-duty" team members shall advise their immediate supervisor,
then respond to the scene. "Off-duty" members ordered to the scene will respond to the designated
area promptly, utilizing emergency equipment as required or as conditions permit and shall be
under the command of the SWAT Team Leader.
2. SWAT Team members may be utilized as mobile reserves to assist VSO units during various
critical incidents including riots, natural disasters, surveillance, VIP protection, the execution of
search warrants, tactical situations involving snipers, barricaded gunman, hostages, or any high
risk incident.
3. SWAT Team members shall:
• Provide and deploy personnel for special problems that may be beyond the capabilities of a
particular VSO component.
• Provide perimeter security for visiting dignitaries and other officials when necessary.
• Establish inner and outer perimeter lines and control ingress and egress of the inner perimeter
in tactical situations.
• Man chase/surveillance vehicles should a tactical situation become mobile

• Conduct studies and compile intelligence information for the effective deployment of
manpower during tactical situations.
• Test and evaluate new equipment that may be utilized in a particular tactical situation.
• Maintain a proficient knowledge of every team position.
X. CRISIS NEGOTIATIONS TEAM
1. Negotiators are not authorized to negotiate to give any weapon to the suspect(s).
2. Negotiators may arrange for food, comforts, and contact with other persons.
3. Concessions will require approval by the Team Leader.
4. Relocation is not authorized, unless a tactical advantage may be gained and with the approval of
the Incident Commander in coordination with the SWAT Team Leader.
5. Negotiators shall not negotiate to exchange hostages for other persons. This does not preclude
the use of armed SWAT personnel for tactical operations.
6. Negotiators shall be armed at all times.
Y. CRISIS NEGOTIATIONS TEAM LEADER
1. After receiving a call for assistance the crisis negotiations team leader will:
• Evaluate the situation and determine the call-out response needed.
• Notify the Communications Center of the personnel to be contacted.
• Act as advisor to the Incident Commander, relating to the capabilities, resources and progress
of the negotiation team.
• Determine the best method of establishing contact with and conducting negotiations with the
suspect(s).
• Direct other members of the crisis negotiations team in negotiation strategies and intelligence
gathering activities.
• Maintain direct communications with the SWAT Team Leader to ensure effective coordination
of intelligence information.
• Directly consult with the Incident Commander regarding evaluations of the situation as they
relate to negotiations.
• Consult directly with the Incident Commander regarding demands made by suspect(s).
Z. CRISIS NEGOTIATION TEAM MEMBERS
1. Crisis negotiation team members shall:
• Assist VSO components by establishing and conducting negotiations in situations involving
snipers, barricaded gunman, hostages, or any other unusual situations requiring negotiations.
• Conduct intelligence-gathering activities on suspects or hostages.
• Gather intelligence and information on potential negotiations targets, as directed by the team
leader.
AA. INTELLIGENCE UNIT MEMBERS
1. Intelligence Unit members may:
• Be assigned and organized under the Incident Commander, Operations Chief, or Planning
Chief depending on the needs of the operation.
• Be deployed in advance of a planned event to assess the threat of violence or other hazards.
• Be deployed during an event to provide the Incident Commander or Unified Command with
movements and activities of threat groups.
BB. SPECIAL EVENTS

1. The VSO shall develop a written plan for handling each individual special event, which includes
delineating responsibilities, planning for crowds, traffic, logistical requirements and the crime
problems often associated with the events. These plans shall also establish procedures for the
coordination of the VSO functions with agencies with concurrent jurisdictions and shall follow ICS
protocols.
2. The Law Enforcement Operations Division Chief is responsible for planning and coordinating
services for special events.
3. The Law Enforcement Operations Division Chief shall be responsible for coordinating inter-
departmental and concurrent jurisdictional functions and the procurement, distribution,
maintenance and replacement of equipment and personnel used during special events.
4. Prior to each specialized event the Law Enforcement Operations Division Chief shall address the
following:
• Strategic and tactical objectives;
• Anticipated activity factors;
• Estimated crime escalation projections;
• Written traffic and crowd estimates to include contingency plans for traffic control and traffic
direction changes;
• Logistical requirements;
• Coordination inside and outside the agency to include review of reciprocal agreements with
concurrent jurisdictions;
• Projected expenditures;
• The utilization of specialized units, i.e., bomb technicians, SWAT, motorcycle units, aviation;
• An explicitly designated chain of command for the operation, including the use of specialized
units.
5. The Law Enforcement Operations Division Chief shall ensure an after action report is completed
on each event upon completion of the event.
VI. REFERENCES
• Hurricane Plan
• Unified Command Structure Large-Scale Event
• ICS 201 VSO Incident Briefing, VSO Form # 042506.001
• ICS 202 VSO Incident Objectives, VSO Form # 042506.002
• ICS 203 VSO Organizational Assignment List, VSO Form # 042506.004
• ICS 204 VSO Division Assignment List, VSO Form # 042506.005
• ICS 205 VSO Incident Radio Communications Plan, VSO Form # 042506.006
• ICS 206 VSO Medical Plan, VSO Form # 042506.003
• Incident Organization Chart (ICS 207)
• Safety Message/Plan (ICS 208)
• Unit Log ICS 214-CG
• ICS 218 VSO Support Vehicle Inventory, VSO Form # 042506.007
• ICS 220 VSO Air Operations Summary, VSO Form # 042506.008

OFFICE

GO-046-02 01/05/2021 None
Title
PROTECTIVE SERVICES PLAN
I. PURPOSE
The purpose of this general order is to delineate and define the Volusia Sheriff’s Office (VSO) Protective
Services Plan.
II. DISCUSSION
It is important for the VSO to have a plan for providing a measure of security to visiting dignitaries, political
figures, famous personalities, notorious persons and other citizens in need of special security.
III. POLICY
It shall be the policy of the VSO to cooperate and coordinate operations with the U.S. Secret Service and
other law enforcement agencies involved in VIP protection. It shall further be the policy of the VSO to afford
increased security to those persons in need of special protective security.
IV. PROCEDURE
A. GENERAL
1. All special protective services operations will be under the administrative command of the Law
2. Requests for special protective services will be directed to the Law Enforcement Operations
Division Chief.
3. The SWAT Team Leader shall be responsible for the supervision and coordination of tactical
protective services operations. This includes
• The coordination with representatives of those requiring the protective services and any other
personnel within or outside the agency;
• Equipment or body armor needs;
• The assignment of private security personnel;
• Providing instructions for travel routes and alternative routes;
• Arranging for the appropriate weapons, equipment, vehicles and SWAT personnel;
• Arrangement for protective vests for VIP’s and Security Officers;
• The advance planning, inspection and evaluation of sites and facilities to be used;
• The coordination with the VSO Intelligence Unit and other intelligence sources for advanced
planning.

4. The Law Enforcement Operations Chief shall be responsible for the coordination of support
activities by VSO personnel and other agencies. This includes but is not limited to:
• Fire, rescue, ambulance and medical facilities;
• Communications;
• Additional personnel requirements;
• Ensuring that all assigned personnel are identifiable by security pin or badge or other means
deemed appropriate.
B. TRAINING
1. The SWAT Team Leader shall coordinate training needs with the VSO Training Section to ensure
those personnel assigned to protection services are adequately trained.
C. SPECIAL EQUIPMENT
1. Each member of the SWAT Team shall be responsible for the routine maintenance of issued
equipment, including but not limited to; weapons, communications equipment, protective vests,
clothing and ballistic helmet.
2. Weapons utilized by team members shall be issued by the VSO and designated by the team
leader. Standard issued weapons include:
a. Glock handgun;
b. Heckler and Koch MP5 9mm rifle;
c. .308 sniper rifle;
d. 12 gauge shotgun;
e. .223 Colt Commando M-4
f. .223 Colt Commando M-16 A2
3. Tactical munitions may be used as an alternative to deadly force. These munitions shall be used
only by members trained in the use and delivery. These munitions include, but are not limited to:
a. Chemical agents;
b. Diversionary devices.
4. The SWAT Team leader shall designate the uniform to be worn, types of uniforms include:
• Long sleeve camouflage fatigues;
• Long sleeve green fatigues;
• Military type combat or jungle boots;
• A black ball-cap with a subdued five point star above the bill;
• Specialized SWAT Team vehicles will be stored at the aviation hangar and include a
communications vehicle and an armored truck.
5. The team leader shall designate a primary and secondary driver to respond with the vehicles.
6. The SWAT Team is a volunteer unit. Its members and negotiation personnel will be selected as
outlined in general order GO-016-04 Specialized Assignments.

OFFICE

GO-046-03 01/05/2021 None
Title
ACTIVE SHOOTER/KILLER: IMMEDIATE ACTION RAPID DEPLOYMENT
I. PURPOSE
The purpose of this general order is to establish guidelines for responding to incidents involving an active
shooter/killer(s) in order to quickly and effectively resolve such incidents in a manner that will protect human
life and prevent injury.
II. DISCUSSION
The active shooter/killer concept represents a shift in traditional patrol response; equipment needs, and
command protocol. These situations require the initial deputies arriving on the scene to have the authority
and the capability to take immediate action without waiting for command staff or for the arrival of specialty
units such as SWAT, Crisis Negotiators, etc.
Traditionally, most law enforcement scenarios consist of patrol personnel securing a perimeter and containing
the suspect prior to the arrival of tactical teams. This approach provides time for the tactical team to deploy
their personnel and resources without serious concern of suspect escape; once the incident has been
isolated, time enables patrol or tactical personnel to formulate a structured and deliberate plan.
However, active threat scenarios require immediate action and rapid deployment of patrol personnel prior to
the arrival of the tactical team(s). In these cases, a delayed deployment could have catastrophic
consequences. The tragic incidents experienced across the country suggest that the typical police response
involving containment, isolation, and negotiation may not be adequate in cases of an active shooter/killer(s).
Unlike most criminals, active shooters/killers are likely to continue to use deadly physical force until
intervention occurs or until the shooter/killer decides to stop. The motives for these behaviors can range from
rage or vengeance, to mental dysfunction, to acts of terrorism.
Sworn members responding to active shooter/killer incidents shall protect the life of innocent persons through
any legal means at their disposal in order to swiftly find the active shooter/killer(s) and stop them. Those
means may include arrest, containment, or the application of deadly physical force. The time frame for the
use of deadly physical force against the shooter/killer continues until the suspect(s) discards their weapons
and surrenders, or is incapacitated/neutralized. In such scenarios, the prioritization of activities in order of
importance shall be:
• Stop the active shooter/killer
• Rescue the victims
• Provide medical assistance
• Preserve the crime scene
While it is important to provide first aid to the wounded, it is law enforcement’s public safety duty to first
protect lives by stopping the actions of the active shooter/killer engaged in the continuing criminal episode.
III. POLICY
The Volusia Sheriff’s Office (VSO) recognizes that an active shooter/killer must be stopped quickly before
they can take any more innocent lives. To ensure that swift response, tactics and immediate intervention be
taken, it shall be the policy of the VSO, to provide training in specific tactics and allow initial responding
deputies the authority and responsibility to take immediate action to neutralize active shooter/killer incidents.
During immediate action, and at the safest point, the deputy will advise a supervisor of their progress. It shall
further be understood that Immediate Action Rapid Deployment tactics are not a substitute for
conventional response tactics to barricaded subjects, hostage situations or building searches.
Overall incident management will follow ICS protocols, as provided in general order GO-046-01 All-Hazard
Plan.
IV. DEFINITIONS
Active Shooter/Killer – An active shooter/killer is an armed person(s) who is participating, or is likely to
participate in a random or systematic shooting/killing incident, demonstrating their intent to begin or
continuously inflict death or serious bodily injury on people, their specific objective appearing to be that of
spree murder or acts of terrorism, rather than that of other forcible felonies such as robbery, hostage taking,
etc.
Immediate Action Rapid Deployment – Immediate Action Rapid Deployment is the swift and immediate
deployment of law enforcement resources to on-going, life-threatening situations where delayed deployment
could otherwise result in death or great bodily injury to innocent persons. Deputies should keep in mind the
following principles, if immediate intervention is necessary:
• Speed – the quicker the suspect is discovered and stopped, the greater the opportunity to
prevent the loss of innocent life.
• Surprise – through proper tactics, speed, and the use of available tools, an element of
surprise can be achieved.
• Forcefulness of Action – the use of whatever force is necessary to stop the harming of
innocent persons.
Entry Team – The first responding deputy/deputies (individual action may be necessary) shall form an entry
team (when possible) and go in immediate pursuit of the active shooter/killer. Their focus shall be to make
direct contact with the active shooter/killer(s) as soon as possible and stop them by containment, physical
arrest or use of deadly physical force. The deputy or team may be subject to 360-degree vulnerability and
will not perform a thorough building clearance, unless the shooter/killer’s location is unknown. They will pass
by victims or harmless distractions. The location of victims shall be communicated to the rescue team.
Rescue Team – The second set of responding deputies arriving on scene shall form a rescue team, if not
needed to neutralize the subject, which will locate and remove injured victims and direct those uninjured
persons out of the building. Rescue team members should remember that uninjured persons may be in shock
or paralyzed with fear, and may not respond to regular verbal commands. Rescue team members are to
remain constantly vigilant as the dynamics of the incident may place them in direct contact with the
suspect(s). They may be subject to 360-degree circumspect vulnerability.
Suppressive Fire – Cover fire towards the active shooter/killer to prevent, curtail, or reduce the intensity or
severity of the situation. Suppressive fire may be necessary, especially if the active shooter/killer has gained
the advantage by height or by barricade. It is only to be used as long as it appears that no innocent persons
are in the line of fire. If delivering suppressive fire is warranted, be aware of not only innocent persons in the
line of fire, but also your backdrop (where is the bullet going if it does not hit its intended target).
Direct to Threat – The direct-to-threat principle is based upon immediately identifying the location of the
threat(s) and traveling directly to said location for the purpose of eliminating the possibility of continued
violence.
V. PROCEDURE
A. CHARACTERISTICS OF AN ACTIVE SHOOTER/KILLER
1. The following is a list of characteristics commonly associated with active shooter/killer suspects.
While the list is compiled from descriptions of past active shooters/killers experienced throughout
the nation, it is not meant to be a comprehensive list describing all active shooters/killers (each
active shooter/killer situation is unique):

• Active shooter/killers usually focus on assaulting persons with whom they come into contact.
Their intention is usually an expression of hatred or rage rather than the commission of a
crime.
• An active shooter/killer is likely to engage more than one target. Active shooter/killers may be
intent on killing a number of people as quickly as possible.
• Generally, the first indication of the presence of an active shooter/killer occurs when they
begin the actual assault on victims (little or no warning).
B. RESPONSE GUIDELINES
1. The following seven (7) tenets set general response guidelines for active shooter/killer incidents.
Again, these incidents are sufficiently unique such that their effective handling cannot be totally
reduced to procedures. These guidelines are not meant to limit conventional police tactics
appropriate to a crisis situation. The significant factors regarding these tactics are that they
represent a means of immediate intervention available to the deputies where there is the potential
of elevated risk to bystanders and deputies. The risk is acceptable in light of the potential these
tactics have for saving lives. Another significant aspect of the active shooter/killer tactical doctrine
is that deputies arriving at the scene of an active shooter/killer incident are authorized to intervene
prior to the arrival of command personnel and special units.
a. GOAL
The overall purpose of employing these tactics is to save lives and prevent serious injuries.
The goal of immediate response to an active shooter/killer event is elimination of the threat
by forceful means or denying access to additional victims.
b. ASSUME TACTICAL RESPONSIBILITY
The first responding deputy will immediately assess the situation and assume tactical
responsibility. If more than one deputy is present, assumption of tactical responsibility may
be based on rank, expertise or seniority. However, it must be made immediately clear to both
Communications and other deputies, who is in charge. A deputy of superior rank who is on
scene and fully briefed may ultimately assume incident command. Any change in incident
command will be made known to Communications and other deputies.
c. SITUATION ANALYSIS
The deputy taking charge must, based on all information available at the time, make a
situation analysis. The analysis will be immediate and continuous, taking into account new
information from Central Communications and observations from deputies and citizens. The
analysis must lead to a decision as to whether the situation is an active shooter/killer event.
d. FIRST RESPONDER TACTICAL INTERVENTION
Individual action may become necessary based on the situation. Remember, the goal is to
stop the active shooter/killer from claiming more victims. A coordinated, focused response to
an active shooter/killer event is preferred. Once tactical command is established, a minimum
of at least two (2) deputies, or a single deputy if the situation dictates, will make entry.
Additional deputy teams should be added as they become available. Teams will function in
the following order of priority:
(1) Entry Team: First responder intervention will be based on opportunity. When at all
possible, entry team(s) should be a minimum of two (2) deputies with an identified
element leader. If a SWAT team member is on the entry team, they will assume the role
as team leader. Deputies will select entry points that provide the most secure and
effective entry. A location other than the main entrance should be selected if possible,
as this is the place where the suspect(s) might logically set up barricades, explosives,
or an ambush.
Team movement will be in a controlled and disciplined tactical action under the control
and at the direction of the element leader. The principle goal of the Entry Team is to
eliminate the threat of the active shooter/killer to prevent access to potential victims; it
is not the responsibility of the Entry Team(s) to render aid. They will continue on past
victims or harmless distractions using direct-to-threat principles. The location of the
victims may be relayed to the rescue team when able to safely and tactically do so.

If the entry team is able to contain the suspect(s) with no further access to victims, the
SWAT team will relieve them, and Crisis Negotiators will be used to try and effect a
surrender as in accordance with procedures on barricaded suspect situations.
(2) Rescue Team: The Rescue team(s) priorities are to locate, recover and facilitate the
evacuation process of victims to a safe area or to medical personnel for treatment. If
there is a non-ambulatory victim who needs medical assistance, the rescue team is
required to extricate them. The rescue team(s) will provide 360-degree coverage during
the ingress and egress movement.
If either the entry team or rescue team encounters a suspected explosive device, they
must use their own judgment reference to posting a deputy near it, or reporting, marking,
and bypassing it. All explosive devices shall be the responsibility of the VSO Bomb
Team, or qualified bomb disposal resources through mutual aid, to render safe/remove.
(3) First Responding Supervisor: The first arriving supervisor will assume command of
the team(s) who has entered the building and assign arriving deputies the task of
establishing an inner and outer perimeter.
In the event a deputy is injured during an operation, the shift supervisor may assign
manpower to extract the downed officer or they may leave the downed officer in the last
secured location, with or without support personnel, depending on the circumstances
they are faced with. Nothing precludes the shift supervisor from making a complete
retreat from the crime scene to the inner perimeter.
Dedicated security elements should always be a component of intervention teams. Site
containment will be left to the discretion of the first deputy on scene that assumes
incident responsibility and initiates the situation assessment, until arrival of the first
supervisor.
e. ACTIVE SHOOTER/KILLER SITE SECURITY & PERIMETERS
(1) Each deputy assigned to the perimeter is assigned the task of creating a barrier
between the ongoing incident and the public as a whole. At no time should any
person(s) be allowed to enter the area under penalty of arrest; this will include fire and
rescue personnel until notified by a supervisor on scene that it is safe for such personnel
to enter.
(2) Since the possibility exists that a suspect (known or unknown) may have concealed
themself in an evacuation group, the group should be directed to place their hands over
their heads until they can be frisked for weapons or identified.
(3) All options of force are available to the deputies assigned to the perimeter based upon
state law and VSO Use of Force policies. Any armed person should be considered
dangerous to the safety and welfare of the public and members of law enforcement.
(4) As escaping persons are identified, check their welfare and have them await further
instruction. Once a safety/assembly area is announced, direct the person(s) to said
area.
(5) Emergency medical personnel should be staged in a triage area that is safe and does
not require vehicle transfer or excessive movement of victims. Only medical personnel
that are absolutely required to move injured victims may be allowed to enter danger
areas. All members should be advised of the location of the triage area to allow direct
transport.
(6) Radio traffic should be held to a minimum and only used in the case of life and death.
(7) No location associated with an active shooter/killer will be considered secure until the
Incident Commander (IC) declares it is so. Deputies assigned to security functions will
maintain positions until properly relieved.
f. SWAT
When SWAT Units are prepared to deploy, the initial responding deputies may be relieved or
re-deployed by the IC, depending on the situation.
g. ACTIVE SHOOTER/KILLER COMMUNICATIONS GUIDELINES

(1) Communication is essential for informed decisions and will be the first strategy utilized
in such calls. It is important for members to know which information is based on
observation as opposed to perception. The process will most likely start with a 911 call.
(2) Upon receiving the initial call, Central Communications will follow the appropriate
Communications call handling guide and will immediately send all available deputies
and supervisor(s).
(3) The Telecommunicator will establish emergency (10-33) traffic only upon dispatching
the call.
(4) Telecommunicators will update the responding deputies both verbally and on MDC as
information about the incident becomes available.
(5) Communications will immediately notify SWAT, the Sheriff, Chief Deputy, the Law
Enforcement Operations Division Chief and surrounding law enforcement agencies of
the incident.
(6) Upon approval of the on-scene supervisor or deputies on scene, Communications will
notify the following additional resources of the incident:
• Fire Department
• EVAC
• Facilities supervisor for the incident location
• All applicable utility companies (Electric, Gas, Water, Phone)
• Appropriate VSO wrecker
(7) Responding personnel shall advise Communications of a staging area as soon as
practical.
(8) Communications will make proper notification via chain-of-command.
(9) Upon notification by appropriate field supervisory personnel, the on-duty dispatch
supervisor shall notify the Volusia County Emergency Management duty officer that a
CODE RED alert be sent to the affected area notifying the public of the incident (Refer
to general order GO-081-06 Emergency Information and Alert Systems). The message
should notify citizens to seek shelter until the incident is contained and to report any
suspicious activity by calling or texting 9-1-1.
(10) Communications will notify the PIO to respond to coordinate media staging area and
information dissemination in accordance with ICS protocols.
C. DEVELOPMENT OF INTERVENTION TACTICS & TRAINING
1. The VSO will develop tactics to deal with active shooter/killer incidents and will provide appropriate
documented training to personnel of all ranks. These tactics will be developed under the following
guidelines:
a. Personnel will be trained to conduct immediate assessment.
b. Tactics will conform to and capitalize upon existing tactical skills.
c. Tactics and training will be basic and flexible.
d. All sworn personnel will attend active shooter/killer training; training will include review of this
general order.
e. The Training Section will document all such training.
f. The Training Section Director shall make training recommendations for the type of tactics
addressed in this general order.
g. The Intelligence Unit shall maintain maps of school campuses and any available facility floor
plans/escape routes (Courthouses, hospitals, malls, etc.) on the Intelligence Bulletins
website. These campus maps are available over patrol MDCs and may serve to guide
responders to the correct area of the campus. Intelligence Unit will develop table top and
scenario exercises as required.

h. Additionally, both hard copies and electronic copies of every school’s internal layout will be
made available to responders. Responders will familiarize themselves with each school’s
layout.
2. At least annually, the Training Commander, or designee, in coordination with the Law Enforcement
Operations Division Chief will facilitate a documented review of this policy and all related
procedures and training.
D. AFTER-ACTION
1. The first responding deputy will file a report of the incident. All other responding personnel will file
supplements to that case number.
2. Detectives will be assigned to thoroughly investigate the incident and complete follow-up
investigations of any arrestees.
3. A debriefing will be held with all personnel and agencies involved after the incident. It will be
scheduled after all personnel have returned to a routine work schedule.
4. The Law Enforcement Operations Division Chief shall chair the meeting. The purpose will be to
review the incident and critique performance of members, participating agencies and policies. The
information will be incorporated into an after-action report and used to enhance future planning
and training for such incidents.

OFFICE

GO-046-04 01/05/2021 None
Title
RESPONDING TO INDIVIDUALS WITH MENTAL ILLNESS/CIT
I. PURPOSE
The purpose of this general order is to establish operational guidelines for agency members who respond to
persons suspected of suffering from mental illness.
II. DISCUSSION
The Volusia Sheriff's Office (VSO) often is involved with the assessment, intervention, and transportation of
individuals who are mentally ill and recognizes the growing need to address community mental health issues
in the public safety arena. To that end, the VSO adopted the Crisis Intervention Team (CIT) training concept
as an effective law enforcement response-program designed specifically for first responders who handle
crisis calls involving people with mental illness including those with co-occurring substance use disorders. A
law enforcement response based on an understanding of the causes, effects and outcomes of mental illness
is imperative in a morally and socially responsive agency.
III. POLICY
It shall be the policy of the VSO to provide persons in a state of mental health crisis with the appropriate
intervention in accordance with current Florida Statutes and to recognize mental-health crisis intervention
training.
IV. DEFINITIONS
CRISIS INTERVENTION TEAM (CIT) –Trained Law Enforcement Deputies designated to handle situations
involving the mentally ill in crisis. Crisis Intervention Team members only handle those incidents that do not
rise to the level of a high-risk incident. High-Risk incidents will continue to be managed by the Special
Weapons and Tactics Team (SWAT) and the Crisis Negotiators. All VSO Deputies hired after 2004 are
certified in Crisis Intervention Team training using the Memphis Tennessee model.
V. PROCEDURE
A. RECOGNIZING THE SYMPTOMS OF A PERSON SUFFERING FROM MENTAL
ILLNESS
1. The following are generalized signs and symptoms of behavior that may suggest mental illness,
although deputies should not rule out other potential causes such as reactions to narcotics or
temporary emotional disturbances that are situationally motivated. Subjects with mental illness
who may need further evaluation typically exhibit a combination of the following characteristics or
indicators of their illness:
a. Behaviors: Behaviors exhibited by those in crisis may include rapid speech, flight of thought,
no direct eye contact, quick movements, and disconnected thought patterns. They may

constantly move or pace, they cannot concentrate, and may be subject to sudden mood
changes, disorganized thoughts, and be disoriented as to time and place. Acts of violence,
injury to self, inappropriate dress or nudity, or aggressiveness are also common of those
persons in crisis. Excited Delirium Syndrome can become an issue in persons exhibiting
these types of behaviors and diligent care should be used to recognize potential signs of a
dangerous escalation of conflict.
b. Hallucinations: Hallucinations can affect all of a person’s senses. Individuals suffering from
hallucinations may see or hear persons or things that aren't there, or hear internal voices
telling them to hurt themselves or others. Television or other external sources may suggest
they harm themselves or others. Often they will turn their head as if to listen to an unseen
person or voices only they hear. This behavior is generally associated with schizophrenia,
and the danger of a potentially violent encounter is intensified if the person is in crisis and not
taking medications.
c. Self-Care Issues: Persons in crisis may exhibit insomnia or an increased need for sleep and
may not eat for days at a time. They may not be taking prescribed medications and can exhibit
a general neglect of their household, property, or personal hygiene to the point of putting self
or others at risk.
d. Feelings: This is defined as low self-esteem with feelings of hopelessness or helplessness,
flat affect. The person in crisis may not react with much feeling or interest to persons or
objects that were once of importance to them. These behaviors are often indicative of bipolar
disorder or major depression.
e. Suicidal Risks: Persons at a heightened risk of suicide may have thoughts or ideation of
suicide and may have a previous history of attempted suicide. If the person has immediate
access to weapons and has a family history of suicide or mental illness, the risk of suicide
increases further. Often life changing or catastrophic events such as a death in the family,
loss of job, divorce, etc., can lead to attempted or successful suicides in persons suffering
from mental illness.
f. Elderly Issues: Elderly issues relating to mental illness may include wandering at night,
leaving items on the stove, not eating or sleeping, unrealistic fears, confusion, and
uncontrollable anxiety.
g. Substance Abuse: Mentally ill persons often self-medicate to alleviate their symptoms,
leading to substance dependence as a co-occurring disorder to the mental illness. It is often
difficult to separate the two (2) issues during a crisis intervention contact.
2. VSO Deputies should be aware that mental illness and mental retardation are two (2) distinctly
different medical conditions and care must be used not to confuse the two. A person suffering
solely from mental retardation will not meet the criteria for a Baker Act.
B. PROCEDURES FOR ACCESSING COMMUNITY RESOURCES
1. A sworn member having contact with a mentally ill person in crisis who meets the involuntary
commitment criteria described in Fla. Stat. § 394.463 shall initiate a Baker Act.
2. Often a mentally ill person in crisis recognizes the need for help and only needs assistance in
getting to a mental health treatment facility. Deputies shall be responsible for ensuring persons
requesting voluntary mental health care have access to it in a timely fashion.
3. Additional Crisis Intervention Community Resources are available on Stewart-Marchman-Act
(SMA) Behavioral Healthcare, https://www.smabehavioral.org/services/crisis-services/
C. GUIDELINES FOR MEMBERS DURING CONTACTS WITH THE MENTALLY ILL
1. The safety of the person in crisis, the Deputy(s) involved, and the general public shall be of primary
concern when responding to calls involving the mentally ill.
2. Deputy safety, and the safety of others, will always be priority. If the initial contact with the person
in crisis is not of a criminal or barricaded/high-risk situation, every effort shall be made when
possible to avoid an escalation that may result in criminal charges or the use of protective action.
3. Deputies shall demonstrate patience and empathy while interacting with mentally ill persons,
recognizing that mental illness is a disease and not a conscious decision.

4. Deputies should consider other alternatives to arrest when investigating infractions of a minor
nature committed by a person with mental illness. This policy does not conflict with general order
GO-001-06 Pretrial Release and Diversion Programs, in that it allows discretion prior to an arrest
being made and does not affect the procedures governing what occurs after an arrest is made.
5. Deputies shall evaluate the mental state of any person suspected or accused of a criminal act
when conducting interviews or interrogations. While it is not the Deputy's responsibility to
determine competency as it relates to the decisions of the court, it is a responsibility to ensure the
person undergoing questioning is capable of understanding the nature of the questioning and the
potential consequences of any statements given.
6. Civilian personnel, while in the course of their assigned duties, shall summon a Deputy to assist
whenever there is an indication of an individual in possible crisis, as learned through agency-
provided awareness training. This may be accomplished through summoning available Deputies
at the respective facility, or through contacting the Communications Center. In such cases, civilian
personnel shall attempt, to the best of their ability, to keep the individual calm until the Deputy
arrives.
D. STRUCTURE AND DEPLOYMENT OF CIT DEPUTIES
1. The CIT Coordinator is a lieutenant or above as designated by the Sheriff. The CIT Coordinator
shall be responsible for coordinating Deputy training. The CIT Coordinator shall also serve as the
agency liaison with other mental health service providers and community mental health support
groups.
2. Deputies are specially trained to handle situations involving the mentally ill in crisis; however,
Deputies shall only handle those incidents that do not rise to the level of a high-risk incident.
3. A crisis could consist of a person having delusions, refusing to take prescribed psychotropic
medications, erratic behavior, suicidal thoughts or ideation, or other activity that causes alarm or
concern to the average person.
4. The first Deputy to arrive on-scene shall be responsible for managing the response during the
entire call, to include dialogue with the mentally ill person, determining the appropriate action to
be taken, and completing all required documentation of the incident, unless relieved by competent
authority. Other deputies on the scene shall provide tactical assistance as needed.
5. Deputies are approved to display the recognized CIT service pin above the right side pocket flap
of the class A or B uniform. This serves as a point of recognition for those persons in crisis who
have regular contact with members of law enforcement.
E. TRANSPORT OF INDIVIDUALS TO MENTAL ILLNESS RECEIVING
FACILITIES
1. Deputies may transport individuals to mental health receiving facilities under the following
provisions of the Baker Act:
a. When the court issues an “Ex Parte Order for Involuntary Examination” (CF-MH 3001 or
3002), deputies shall deliver the person named in the court order to the nearest facility for
involuntary examination, unless the court order specifies a particular facility regardless of
location.
b. In compliance with Fla. Stat. § 394.463, deputies shall take custody of and transport
individuals to receiving facilities for involuntary examination when there is reason to believe
the individual is mentally ill and because of that mental illness, having refused voluntary
examination, is unable to determine for themselves whether an examination is necessary;
and
• Without care or treatment, they refuse to care for themselves or are likely to suffer from
neglect; and that such neglect or refusal poses a real and present threat of substantial
harm to their well-being; or
• There is a substantial likelihood that without care or treatment, they will cause serious
bodily harm to themselves or others in the near future, as evidenced by recent behavior.
c. Deputies initiating or executing the Baker Act shall complete Report of Law Enforcement
Officer Initiation Involuntary Examination (CF-MH3052a) and Transportation to Receiving
Facility (CF-MH3100). Both forms are necessary for a valid commitment, mandating
assessment of the person named.

d. Deputies initiating or executing a Baker Act on a child shall make reasonable efforts to notify
the child’s parents or guardians of the circumstances prior to making a final determination to
Baker Act the child.
e. Mental illness does not include retardation, developmental disability, autism, simple
intoxication, conditions manifested only by antisocial behavior, or drug addiction. Individuals
exhibiting such behavior without the circumstances listed above do not meet the Baker Act
criteria.
f. A physician, psychiatric nurse, clinical social worker, or a clinical psychologist may complete
a “Certificate of Professional Initiating Involuntary Examination”, (CF-MH 3052B), usually
referred to as a Professional Form 52. Deputies shall take into custody the person named in
the certificate and deliver them to the designated Volusia County receiving facility. Deputies
shall not transport to facilities outside of Volusia County without a court order or approval of
the Watch Commander or equivalent. The deputy shall complete Transportation to Receiving
Facility Form CF-MH3100 indicating the time and date the subject was delivered.
2. Prior to transporting an individual to the nearest designated receiving facility, deputies shall
determine if a medical clearance will be required. Examples of conditions requiring medical
clearance include, but are not limited to:
• Known unmanageable or uncontrolled hypertension, diabetes
• Wounds which require more than dry dressing changes,
• Known severe infections which require close medical management,
• Any condition requiring intravenous fluid or oxygen,
• Conditions which require specialized treatment such as renal dialysis or chemotherapy,
• Severe acute alcohol intoxication or drug impairment in which the person is not responsive
or not ambulatory,
• Medication overdose in which the patient has not been medically observed for at least 24
hours.
3. Designated receiving facilities will not accept a patient if medical attention is needed. If medical
treatment is needed, deputies shall verify that the individual is treated at the nearest hospital.
Following medical treatment, deputies shall transport Baker Act clients to the nearest designated
receiving facility in the event that the treating emergency room is not a Baker Act facility.
4. When transporting an individual from a medical facility to a designated receiving facility, deputies
shall obtain proper supporting documents showing the individual has been medically cleared for
transport. Without proper documentation, the patient may not be accepted by a receiving facility.
5. VOLUNTARY ADMISSIONS
a. When deputies encounter an individual who desires voluntary admittance and is in need of
transportation, deputies may provide this service.
(1) When providing transportation for voluntary clients to the designated receiving facility,
deputies shall use discretion with regard to restraints.
(2) Deputies shall inform the receiving facility staff of the circumstances under which the
individual was taken into custody. Under no circumstances will deputies leave an
individual at a receiving facility without notifying the staff.
6. Deputies have complied with Fla. Stat. Ch. § 394 when the individual has been delivered to the
designated receiving facility and the proper forms have been completed.
F. MENTAL HEALTH- ISSUES AWARENESS TRAINING
1. All new entry level sworn personnel shall receive forty-hours of CIT training during New Deputy
Training (NDT). Training is based on the “Memphis Model” of crisis intervention training. This
training is recognized nationwide as a “best practice” for inter-acting with the mentally ill in crisis.
2. All new entry-level civilian personnel shall receive documented mental health awareness training
as part of their civilian orientation training.
3. All personnel shall receive documented annual refresher training.

4. All training (entry-level and annual refresher) will be documented and entered into the individual’s
training record.

• 1.2.3
• 1.2.6
• 41.2.7
VII. REFERENCES
• Stewart-Marchman-Act (SMA) Behavioral Healthcare
• Report of Law Enforcement Officer Initiating Involuntary Examination (CF-MH 2052A)
• Transportation to Receiving Facility (CF-MH 3100)

OFFICE

GO-046-05 01/05/2021 None
Title
SPECIAL WEAPONS AND TACTICS
I. PURPOSE
The purpose of this general order is to establish and delineate guidelines for the utilization of the Volusia
Sheriff’s Office (VSO) Special Weapons and Tactics (SWAT) Team and to establish criteria for the selection
and training of its members.
II. DISCUSSION
The VSO Special Weapons and Tactics Team is comprised of specially trained individuals who utilize
expertise, training and specialized equipment.
The team shall be well disciplined and trained. The organization, leadership and qualifications for
membership shall be clearly defined. The unit shall have the capacity to neutralize situations involving
exceptional risks or unusual hazards.
III. POLICY
It shall be the policy of the VSO to maintain a Special Weapons and Tactics Team to assist in resolving
situations of a high-risk nature.
IV. PROCEDURE
A. GENERAL
1. The Law Enforcement Operations Division Chief shall be responsible for the supervision of the
SWAT Team, which reacts to situations presenting grave danger to deputies and civilians.
2. The Special Weapons and Tactics Team may be utilized in situations requiring specialized
equipment and training. These situations include, but are not limited to:
• Taking mentally deficient persons into custody for psychological exam (Baker Act);
• Suspects barricaded with hostages;
• Armed and barricaded suspects with criminal charges;
• The execution of arrest or search warrants involving suspects with a background or criminal
history that would suggest a propensity for violence, or in situations involving barricaded
entrances;
• The apprehension of armed suspects in areas of containment or established perimeters, i.e.,
wooded areas, buildings;
• During civil disorders or in riot situations;
• Dignitary protection;

• Formidable rescue and evacuation operations;
• Surveillance and apprehension operations involving armed suspects, or requiring specialized
equipment;
• Sniper incidents;
• Counter ambush protection.
3. Special Weapons and Tactics Team members shall be readily available to respond to emergency
situations, on and off-duty.
4. Each team member shall be accessible via telephone or radio on a twenty-four hour basis.
5. Team members will advise the team commander of circumstances that would inhibit response,
i.e., vacation, injury or illness.
6. In emergency call-out situations requiring the use of SWAT Team members, the entire team shall
respond as well as an Incident Commander.
7. "On-duty" team members shall advise their immediate supervisor, then respond to the scene.
8. "Off-duty" members ordered to the scene will respond to the designated area promptly, utilizing
emergency equipment as required or as conditions permit.
9. Requests for the services of the SWAT Team shall be made through the Law Enforcement
Operations Division Chief, or designee.
10. Each member of the SWAT Team shall be trained in the use of special weapons and tactics and
shall be responsible for the duties as follows:
a. The SWAT Team Commander is responsible for the overall supervision of the team. This
includes:
• Command of team operations in call out situations.
• Approval of all SWAT-related business.
• Coordinate with Law Enforcement Operations Division Chief.
• Field operations
• Coordination of selection of members, ongoing training/readiness exercises and
administration of the team
• All tactical decisions relating to deployment and strategy
b. The Assistant Team Commander shall be a supervisor responsible for:
• Tactical planning/deployment of tactical resources.
• The correlation of the team and support personnel interaction. This includes ambulance,
fire, rescue, evacuation, aviation and K-9 personnel;
• Coordination of requests for specialized equipment or services;
• Functioning as the SWAT Commander in their absence;
• Deliberation with the team leader on tactical deployment and operational stratagem;
• Coordinating points of entry and target acquisition;
• Assigning positions and ensuring members meet standards of competency for the
positions assigned;
• Correlating and implementing the tactical decisions.
c. The Sniper shall:
• Provide long and short-range defensive security to team members involved in
hazardous operations;
• Accrue and disseminate long range intelligence;
• Provide anti-sniper control and support fire as needed.
d. Team members may be utilized in a variety of specialized functions, including but not limited
to:
• Building entry and clearance;
• Team security;

• Hostage rescue;
• Suspect apprehension;
• Perimeter security;
• Chemical agent delivery;
• Operation of specialized vehicles;
• The use of electronic apparatus.
11. The Medical Support Team shall be paramedics certified and licensed to practice in Volusia
County, Florida and shall provide medical support to the Special Weapons and Tactics Team.
12. The Crisis Negotiation Team shall be trained in crisis resolution and hostage negotiation
techniques and shall be responsible for the utilization of electronic equipment necessary to monitor
and talk with suspects and victims.
13. The SWAT Team Commander may appoint a liaison officer (LO), who shall have the responsibility
of coordinating the actions and needs of the Special Weapons and Tactics Team with both civilian
and VSO support units necessary for the successful resolution of the incident.
14. The Incident Commander shall have overall command responsibility in all phases of an operation;
however, once the decision to employ SWAT has been made, all tactical decisions relating to
deployment and tactics shall be the responsibility of the SWAT Commander.
B. SPECIAL WEAPONS AND TACTICS EQUIPMENT
1. Each member of the SWAT Team shall be responsible for the routine maintenance of issued
equipment, including but not limited to: weapons, communications equipment, protective vests,
clothing and ballistic helmet.
2. Weapons utilized by team members shall be issued by VSO and designated by the SWAT
Commander. Standard issued weapons include:
• Glock handgun;
• .50 Caliber Barrett sniper rifle
• .308 sniper rifle;
• 12-gauge shotgun;
• .223 M-4 rifle
3. Tactical munitions may be used as an alternative to deadly force. Only members trained in the use
and delivery shall use these munitions. These munitions include, but are not limited to:
• Chemical agents;
• Diversionary devices
• Impact munitions
4. The SWAT Team commander shall designate the uniform to be worn, and may include fatigues
and military type boots.
5. SWAT vehicles will be stored at a location designated by the SWAT Team commander.
6. The SWAT commander shall designate a primary and secondary driver to respond with the
vehicles.
7. SWAT is a volunteer team. Its members and negotiation personnel will be selected as outlined in
general order GO-016-04 Specialized Assignments.
C. OPERATIONS
1. The SWAT Team Commander shall be under the administrative supervision of the Law
Enforcement Operations Division Chief.
2. The SWAT Team may be deployed to supplement patrol operations, high-risk stakeouts and
surveillance details under the direction and control of the Law Enforcement Operations Division
Chief.

3. Prior to conducting high-risk stakeouts, decoy or other operations, the Law Enforcement
Operations Chief shall notify the District Commander in which the operation is to be conducted, of
the operation.
4. The Sheriff or designee must authorize the use or delivery of chemical agents into a structure,
residence, or vehicle.

All Personnel 01-05-2021
OFFICE

GO-046-06 01/05/2021 None
Title
UNDERWATER SEARCH AND RESCUE/RECOVERY (DIVE TEAM)
I. PURPOSE
The purpose of this general order is to establish and define the qualifications and responsibilities of Dive
Team members and define the authority for use of the Dive Team.
II. DISCUSSION
Diving is inherently dangerous. Its unusual demands require a high degree of physical and psychological
fitness, and a thorough knowledge of diving techniques and recovery procedures. A Dive Team member's
safety must be insured at all times, and a Deputy assisting on the surface must be familiar with all the required
procedures.
In most cases recovery dives are conducted in water with zero visibility, strong currents and other hazardous
conditions. To this end, Volusia Sheriff’s Office (VSO) divers will be trained to at least the level of master
diver and will have the equipment and resources available to handle diving recovery.
III. POLICY
The VSO shall establish and maintain a Dive Team for the purpose of safely conducting underwater search
and recovery operations and surface rescue operations.
IV. PROCEDURE
A. ADMINISTRATION
1. The Dive Team shall be under the administrative control of the Special Operations Section
Commander.
2. Requests for the Dive Team shall be made through the Special Operations Section Commander
or designee.
3. The Dive Team shall be on-call at the request of the on-duty Shift Supervisor or higher authority.
4. The Special Operations Section shall maintain all equipment and maintenance records.
B. DIVING SUPERVISOR
1. The Diving Supervisor is responsible for all diving operations and coordinating all training
undertaken by the VSO, and is responsible for the qualifications and safe diving practices of all
assigned divers.
2. The Diving Supervisor shall ensure that the Dive Team performs only those functions for which it
is trained and equipped.

3. The Diving Supervisor shall coordinate with local, state and federal agencies if further equipment
or expertise is required.
4. The Diving Supervisor shall ensure safe diving practices and procedures are applied.
5. The Diving Supervisor shall be trained in diving first aid emergency procedures or have someone
with such training on scene during dive operations.
6. The Diving Supervisor shall designate a team leader to coordinate and supervise diving activities
in their absence.
C. OPERATIONS
1. The success of any diving operation is directly related to careful and thorough planning. The
following shall apply to every diving operation:
a. Divers should not be utilized if the objective can be more safely and efficiently accomplished
by another means. Bottom time is always at a premium. Proper planning conserves bottom
time and improves effectiveness.
b. Diving operations shall not be conducted under extreme environmental conditions or
whenever the safety of the diver will be jeopardized.
c. Divers must at all times be given protection against hazards, extremes of temperature and
dangerous pollution.
d. The availability of emergency assistance must be insured.
e. Equipment and supplies must be appropriate and adequate.
D. STEPS IN PLANNING
1. Prior to each operation the Diving Supervisor or Team Leader shall:
a. Define the objectives of the operation. A clear understanding of why the operation is being
undertaken and what is to be accomplished shall be explained to each of the participants.
b. Collect and analyze available data. The extent and nature of the information to be gathered
depends on the size of the operation, the location of the diving site, and the time of year. If
the operation is to involve the recovery of an object from the bottom, the team will need to
know at least the dimensions and weight of the object when available. Other information may
include the probable degree of embedment in mud or silt and the type of equipment that may
be needed to lift the object. Data gathered will help limit the area of the search and minimize
the time required for the search. If the object is large and cannot be lifted immediately, it
should be marked with a buoy.
c. Establish operational tasks. It must be remembered that pre-dive and post-dive activities are
of equal importance with the diving activities.
d. Select the equipment and supplies needed. The air supply used shall conform with standards
of purity as stipulated by Federal specifications (grade A air). The air supply and equipment
must be adequate for the mission, taking into consideration the duration of the air supply and
the diver's consumption rate. Specialized protective clothing may be needed to protect the
diver from the elements while in the water and out, or to protect the diver and equipment from
harm.
e. Make all final preparations and check all safety precautions.
E. BRIEFING
1. The person in charge of the briefing shall be the Diving Supervisor or the Team Leader. The
briefing should include:
• The objective and scope of the operation;
• Conditions in the area;
• Diving techniques and equipment to be utilized;
• Particular assignments;
• Anticipated hazards;

• Reiteration of normal safety precautions;
• Discussion of special considerations;
• A team discussion period and questions from the team.
F. STANDBY DIVER
1. A standby diver is a mandatory requirement for all diving operations utilizing underwater breathing
equipment.
2. The Standby Diver shall be a qualified diver, assigned as backup or to provide emergency
assistance, and immediately ready to enter the water.
3. The Standby Diver shall wear the apparatus and be completely ready for an immediate and quick
deployment.
G. DIVE PARTNER
1. Divers shall be assigned in pairs and shall be jointly responsible for an assigned mission; each will
keep track of time and depth factors.
2. Each has the particular responsibility to watch out for the safety and wellbeing of the other, being
especially alert for symptoms such as nitrogen narcosis, decompression sickness, and carbon
dioxide poisoning.
3. A dive partner shall keep the other diver in sight, or in touch contact at all times and will never
leave their partner alone except to obtain additional assistance when the diver is entangled or
entrapped beyond their abilities to assist.
4. In poor visibility situations, divers shall utilize a search line or safety reel.
5. Each diver shall know and understand line signals and hand signals.
6. If a signal is given it shall be immediately acknowledged. Failure to acknowledge is to be
considered an emergency.
7. Divers will establish a lost diver plan for any dive. If buddy contact is broken follow the plan, i.e.,
surface, meet at a specified point, in a specified time period.
8. If one member of a dive pair aborts the dive for whatever reason, the other member will also abort
and both will surface.
9. Both partners shall be trained in and show proficiency in the proper method of "buddy breathing."
H. TENDER
1. Tenders are responsible for assisting divers with equipment, entry and exit from the water, and
maintaining communications with divers.
I. DEPTH LIMITATIONS
1. Divers shall remain within the limits of the U.S. Navy No-Decompression Dive tables.
2. The Diving Supervisor shall respond to all diving operations that might require divers to exceed 60
feet or entail cave operations.
3. Surface and shallow water non-SCUBA operations shall be manned as directed by the Diving
Supervisor.
J. DECOMPRESSION DIVES
1. Only certified cave or deep water divers will be allowed to exceed the U.S. Navy no-decompression
tables. Whenever a decompression dive is conducted, a person certified to recognize the
symptoms of decompression sickness and embolism must be present and a decompression
chamber must be available.
2. The Diving Supervisor shall ensure that adequate manpower is available to perform the assigned
operation.
3. The Diving Supervisor shall summon necessary assistance to perform the operation.
K. ONE DIVER OPERATIONS

1. A minimum of three VSO divers will be required to perform a one-diver operation requiring the use
of SCUBA.
2. One diver operations shall include the following assignment:
a. One diver shall be assigned as a standby diver and will coordinate the surface activities, and
will be prepared to enter the water in the event of an emergency.
b. One diver shall be assigned as tender and will be prepared to immediately enter the water in
the event of emergency.
c. One diver will be assigned to underwater activities.
d. The diver shall be tendered and tethered. Tended divers shall utilize quick release equipment.
e. Both diver and tender shall be familiar with standardized line signals.
L. EMERGENCY OPERATIONS
1. Divers who arrive on the scene immediately after an incident occurs are authorized to initiate
rescue operations.
2. Once it has been determined that there is no hope for successful resuscitation the diver will exit
the water and proceed with the operational plan for a recovery dive.
M. TWO DIVER OPERATIONS
1. Two diver operations shall be conducted under the same minimum requirements as a one diver
operation with the inclusion of another diver assigned to underwater activities and divers need not
be tethered when partner diving.
N. HULL SEARCHES
1. Divers utilized to search the exterior hulls of vessels shall follow the following procedures:
a. The Diving Supervisor or Team Leader shall ensure that the vessel is completely shut down
and that the vessels engine will not be restarted during diving operations.
b. Precautions shall be taken to keep other vessels clear and slowed to avoid precarious
movements of the vessel being searched.
O. CAVE OPERATIONS
1. Only certified cave divers will conduct operations in any cave.
2. Cave divers will adhere to the rules of the National Speleological Society Cave Diving Section.
3. Additional equipment for cave operations:
• Standard pressure gauge;
• Air tank will be a minimum of 90 cu. ft. with a Y valve;
• An additional independent regulator with a minimum of 5 feet of hose;
• A minimum of three lights;
• One safety reel with a minimum of 75 feet of line.
P. EQUIPMENT
1. The minimum equipment required for each diver shall include:
• Open-circuit SCUBA;
• A floatation device;
• Easily removable weights;
• Knife;
• Face mask;
• Swim fins;
• A watch or dive computer;

• Depth gauge.
Q. SELECTION REQUIREMENTS
1. DISQUALIFICATIONS
a. Applicants shall be disqualified for the following:
• EARS – Acute or chronic disease of the auditory canal, membrane, middle or internal
ear.
• NOSE AND THROAT – Obstruction to breathing or chronic hypertrophic or atrophic
rhinitis and chronic or recurrent sinusitis.
• CARDIOVASCULAR SYSTEM – Persistent tachycardia and arrhythmia except the
sinus type, evidence of arteriosclerosis, varicose veins, marked or symptomatic
hemorrhoids.
2. QUALIFICATIONS
a. Applicants must be non-probation status and certified as a SCUBA diver by a nationally
recognized organization. Applicants must also have a meets standards performance
evaluation for their most recent annual evaluation.
b. The Training Section shall maintain training records and Qualifications of divers assigned to
the Dive Team.
R. DIVER RESPONSIBILITIES
1. Divers assigned to the Dive Team shall:
• Participate in training dives as assigned by the Diving Supervisor.
• Maintain assigned equipment. This includes cleaning all equipment immediately after use and
having tanks refilled as soon as possible.
• All purchases and repairs will be approved by the Dive Supervisor prior to purchase. All
invoices will be turned in to the Diving Supervisor as soon as possible. The Diving Supervisor
shall forward these to the Special Operations Section Commander or designee.
• Team members may utilize personal diving equipment approved by the Diving Supervisor
while engaged in VSO activities.
• Maintain a log of all dives.
• Report all injuries or symptoms related to diving injuries immediately to the Diving Supervisor.
2. Assigned diving equipment shall not be taken out of the County without the authorization of the
Diving Supervisor.
S. CALL OUT PROCEDURE
1. All requests for the Dive Team shall be through the Special Operations Section Commander or
designee, with the exception of life saving activities.
2. The Diving Supervisor shall provide a roster of Dive Team members and the order of call out to
the Communications Center.
T. RECORDS
1. Each diving operation shall be recorded in addition to incident and supplemental reports required.
The Diving Supervisor shall maintain all records, with the exception of training records.
2. The Diving Supervisor or Team Leader shall record the following information in reference to each
diving operation:
• The mission and objective;
• The location, depth, and time required to complete the task;
• The names and assignments of the participants.
U. DIVING EMERGENCY/ACCIDENT

1. Diving personnel who require emergency medical treatment fall into two classes, those who
require recompression and those who do not. All members of the Team should be able to identify
these differences. The first rule of first aid is to do nothing that will do harm to the patient.
2. There are four medical problems which must be solved immediately:
• Assure a clear airway;
• Restore breathing;
• Assure heart function;
• Stop massive bleeding.
3. Every member of the dive team shall know the warning signs and symptoms of:
• Hypoxia;
• Carbon dioxide poisoning;
• Carbon monoxide poisoning;
• Asphyxia;
• Strangulation;
• Chemical irritants;
• Nitrogen narcosis;
• Oxygen poisoning (toxicity).
4. GAS EMBOLISM
a. Gas embolism must be quickly diagnosed. The supply of blood to the brain or spinal cord is
almost always involved, and unless promptly and correctly treated (by recompression), gas
embolism is likely to result in death or permanent brain damage.
b. Symptoms involving the (CNS) central nervous system are likely to show up within a minute
or two after resurfacing.
c. Any diver who is unconscious or soon loses consciousness upon reaching the surface shall
be assumed to be suffering from a gas embolism.
d. If the diver regains consciousness and displays no signs of brain injury, gas embolism is
probably not involved.
5. OTHER SYMPTOMS
a. The onset of symptoms involving gas embolism are sudden and dramatic, often occurring
within seconds after the arrival on the surface or before surfacing.
b. The signs of gas embolism include dizziness, paralysis or weakness in the extremities,
blurring of vision or convulsions.
c. Divers suffering from decompression sickness may experience some of these symptoms. If
the depth of the dive is less than 33 feet, decompression sickness is unlikely and gas
embolism must be assumed.
6. MEDIASTINAL EMPHYSEMA
a. Symptoms include pain under the breastbone, shortness of breath and faintness, and may
include blueness (cyanosis) of the skin, lips or fingernails.
7. SUBCUTANEOUS EMPHYSEMA
a. Produces a feeling of fullness around the neck and difficulty swallowing. The sound of the
voice may change, and the observer may note marked swelling or inflation of the neck.
Movement of the skin near the collar bone may produce a crackling or crunching sound
(crepitation).
8. PNEUMOTHORAX
a. Is usually accompanied by a sharp pain in the chest which is aggravated by deep breathing.
Signs of hypoxia may appear. May produce a collapsed lung.

9. DECOMPRESSION SICKNESS
a. Abnormal conditions in the diver or in their surroundings may cause a diver to absorb an
excessive amount of inert gas or may inhibit the natural elimination of dissolved gas.
Decompression sickness usually causes symptoms within a short period of time following the
dive. Symptoms which occur 24 hours or more following a dive are probably not caused by
decompression sickness.
10. PAIN ONLY
a. Pain is usually slight when first noticed, but may grow progressively worse. The most common
symptom is pain in the arm or leg; however, unusual symptoms may occur to include skin
rashes, prickling, tingling, itching or burning of the skin. If there is any doubt as to the cause
of the pain, a diver will be considered to be suffering from decompression sickness.
11. CNS DECOMPRESSION SICKNESS
a. Symptoms of central nervous system decompression sickness involvement includes
weakness or paralysis of muscles, vertigo, dizziness, ringing in the ears, hearing loss and
disturbance of vision.
12. TREATMENT
a. A diver experiencing symptoms of gas embolism or decompression sickness shall be
assumed to have such sickness or condition and shall be immediately treated if possible. The
Diving Supervisor shall ensure that medical and evacuation personnel are aware of the
special emergency procedures required for transport and first aid treatment of diving related
injuries.
b. Divers being transported to a recompression chamber shall be kept lying down, feet slightly
higher than the head, with the body tilted 20 degrees to the left side. The diver shall be kept
warm and given oxygen.
c. If the patient is to be moved by air, the helicopter or other aircraft shall be flown as low as
possible. If communications can be established, the doctor shall be consulted while in transit.
• 46.2.5

OFFICE

GO-051-01 01/05/2021 None
Title
INTELLIGENCE
I. PURPOSE
The purpose of this general order is to define the procedures of the Volusia Sheriff’s Office (VSO) intelligence
function.
II. DISCUSSION
The purpose of law enforcement intelligence is to gather, collate, analyze, and disseminate information
concerning known or suspected criminal activity. This information can be tactical or strategic in nature.
Tactical intelligence refers to information concerning known, on-going criminal activity which is developed
and intended for immediate use. Intelligence of this type would be developed prior to the service of a search
warrant for the purpose of identifying and planning for potential problems. Strategic intelligence is that
information which is collected from a wide variety of sources which identifies on-going or potential criminal
activity, subjects, groups, trends, and relationships.
III. POLICY
It shall be the policy of the VSO to systematically collect raw information which, after collation, evaluation,
and analysis, shall be disseminated to appropriate units of the VSO for the development of law enforcement
strategies, priorities, policies, and investigative tactics.
IV. DEFINITIONS
Criminal Intelligence – Information collected by a criminal justice agency relating to an identifiable person,
group of persons, vehicle, location, or business in an effort to anticipate, prevent, or monitor possible criminal
activity when such information has been evaluated and determined to be relevant to the identification of
criminal activity engaged in by an individual or organization reasonably suspected of involvement in criminal
activity.
Criminal Justice Agency – Any law enforcement agency, correctional agency, court or prosecutor. The term
also includes any other agency charged by law with criminal law enforcement duties, or agency having
custody of criminal intelligence for the purpose of assisting other criminal justice agencies in conducting
active criminal investigations or prosecutions
Criminal Predicate – A level of suspicion established by information and sufficient facts leading a trained
law enforcement officer to believe there is a reasonable possibility an individual or organization is involved in
a definable criminal activity or enterprise.
V. PROCEDURE
A. INTELLIGENCE INFORMATION

1. The collection and reporting of intelligence information is the responsibility of each member of the
VSO. Information coming to the attention of VSO members concerning on-going or suspected
criminal activity shall be reported to the Volusia County Crime Center (VC3) in a timely manner on
an intelligence information form, intelligence bulletin, or by electronic mail.
2. Intelligence information collection shall be based upon criminal predicate or activities that present
a threat to the community. Intelligence data will not be collected by any member of the VSO or
Unit merely on unpopular causes, unless criminal predicate can be shown.
3. Intelligence data will not be collected about individuals, groups, or organizations solely on the basis
of their religious, political, or social views or activities; their participation in a particular noncriminal
organization or lawful event; or their races, ethnicities, citizenship, places of origin, ages,
disabilities, genders, or sexual orientations unless criminal intent can be shown or such affiliation
is with organizations that advocate violence against the United States or its allies.
4. Information shall not be gathered by any employee or their agent by illegal or unlawful means.
5. No member of the VSO will use intelligence data for political or economic purposes.
6. The collection of information is the primary step in the intelligence process. The information that
may be included in the file system will be collected from a variety of sources including:
• Open sources;
• Official police reports;
• Criminal intelligence submissions from officers;
• Other criminal justice agencies;
• Members of the public;
• Confidential informants;
• Public records;
• Surveillance;
• Other records gathered via legal methods.
7. Once the information has been collected, it will be subjected to collation, analysis, and evaluation
to determine the accuracy of the information, identification of subjects involved, determination of
homeland security/criminal activity and then possible dissemination to operational units for
enforcement action.
B. INTELLIGENCE PROCESSING
1. The Volusia County Crime Center has the primary responsibility for gathering, analyzing,
disseminating, and maintaining criminal intelligence for the VSO.
2. All intelligence coming to the attention of VSO members shall be reported to the Volusia County
Crime Center.
3. The Volusia County Crime Center shall:
• Verify all intelligence information received to ensure it is in accordance with the purposes and
objectives of the VSO.
• Gather intelligence information concerning potential or on-going criminal activity relating to
individuals, groups, or trends.
• Evaluate intelligence data relating to individuals, groups, and trends and collate and
disseminate the information to proper personnel within the VSO and to outside agencies.
• Assist with VSO investigations in the intelligence support role which will include the
preparation of statistical data, background information, and analytical support.
• Maintain the VSO intelligence files.
• Establish and maintain liaison with other local, state, and federal agencies.
• Establish and maintain membership in state and regional intelligence groups.

• Be available at all hours to respond to urgent information requests, i.e., requests by the
Special Weapons and Tactics (SWAT) Team.
• Receive all gang intelligence cards
4. The Volusia County Crime Center shall recognize the delicate balance between the individual
rights of the citizens of the community and the legitimate needs of law enforcement. Members of
the Volusia County Crime Center shall be trained on and comply with all State and Federal
guidelines to include 28 CFR 23.
C. SECURITY
1. Security of the Volusia County Crime Center and its data will be of the utmost concern; the
following guidelines will be strictly adhered to:
a. Access to intelligence files and work area will be limited to those persons from criminal justice
agencies authorized to review intelligence files and shall do so only when accompanied by
Volusia County Crime Center personnel.
b. Access and use of intelligence information shall be strictly limited to authorized individuals
who have a demonstrated need for particular information.
c. Intelligence files may be electronic and stored in a secure database or may be hard copy and
secured in a locked container.
d. The Volusia County Crime Center work area and files will be kept locked at all times when
unit personnel are not in the area.
e. Volusia County Crime Center work product waste shall be shredded at the end of each work
day.
f. Intelligence files will be maintained in a secure area designated for the Volusia County Crime
Center, which is separate from the VSO Records Section.
g. Intelligence files stored on a computer system will be secured with a password and accessible
only with the authorization of the Volusia County Crime Center Supervisor.
h. Members of the VSO that have access to or possession of intelligence products, to include
bulletins, may not show or release the information to the public, in writing or orally, without
permission of the Volusia County Crime Center or the originator.
D. AUDITING AND PURGING
1. The Special Investigations Section Commander or designee will review and approve each
intelligence file to ensure that the documented information is in accordance with the purposes and
objectives of the VSO.
2. The Volusia County Crime Center Supervisor or designee will review each file and determine if a
case can be generated. If a case can be generated the, Volusia County Crime Center Supervisor
or designee shall provide the intelligence to a unit or agency that has primary investigative
responsibility. If it is determined that a case cannot be generated, an intelligence report will be
filed for future reference under an inactive status. If inaccurate information is detected during this
process it shall be corrected by the originator upon notification by the Volusia County Crime Center
Supervisor.
3. After a five (5) year period, if the intelligence information is not placed back on active status, the
information, including surveillance photographs and digital media, will be purged from the
intelligence system and disposed of in the appropriate manner as regulated in Fla. Stat. § 119.011
per General Records Schedule GS2, item #30. Intelligence that does not specifically identify
individuals is exempt. An example is a specific method of operation or a suspicious incident.
4. The Volusia County Crime Center Supervisor shall conduct an annual review of intelligence
procedures and processes then recommend changes to the Chain of Command.
E. REQUESTS FOR INTELLIGENCE INFORMATION
1. Requests for information contained in the Volusia County Crime Center files can be by telephone,
in person, or written. The requesting criminal justice agency personnel must state the reason for
said information and the nature of the investigation.

2. All requests for information will be logged.
3. The log shall contain the date of the request, to whom the information was transmitted, the nature
of the investigation, and the date the request was honored.
F. INTELLIGENCE REPORTS
1. Intelligence Reports, to include any information contained within the intelligence files, or any
reference to intelligence information, shall not be made part of any criminal prosecution or report
which will subject it to discovery or subpoena.
2. If information contained in the intelligence report is a basis for probable cause, the originator of
the intelligence report will be subpoenaed to testify to the facts and validity of the report.

• 40.2.1
• 40.2.2
• 40.2.3
• 43.1.2
• Gang Intelligence Card, VSO Form # 012804.001
• Intelligence Information Form, VSO Form # 010991.005

OFFICE

GO-051-02 01/05/2021 None
Title
HOMELAND SECURITY
I. PURPOSE
The purpose of this general order is to define the role of and establish procedures for the Volusia County
Crime Center and the Volusia Sheriff’s Office (VSO) in regard to Homeland Security and related intelligence
operations.
II. DISCUSSION
Local law enforcement is the most effective tool to combat terrorism within Volusia County, Florida, and the
United States. Local law enforcement is the first responder to all terrorist events and must have constant
interaction with the community who will assist in the reporting of suspicious activity. Local law enforcement
must be engaged in monitoring events in the community and reporting significant incidents to federal and
state agencies.
III. POLICY
It shall be the policy of the VSO to participate in Homeland Security investigations and operations with federal,
state and local agencies. The Volusia County Crime Center shall be the primary unit responsible for
Homeland Security coordination and communication of intelligence and operations within Volusia County and
shall maintain liaison with other organizations for the exchange of information relating to terrorism and threat
related activity.
IV. DEFINITIONS
Domestic Security Task Force (DSTF) – The statewide anti-terrorism task forces, created by law, that are
composed of state and local law enforcement officers.
Homeland Security – Homeland Security is an ongoing and comprehensive process of preventing terrorism
within the United States through intelligence gathering, investigation and interdiction.
Joint Terrorism Task Force (JTTF) – The Federal Bureau of Investigation anti-terrorism task forces
composed of federal, state and some local law enforcement agents.
Terrorism – Under the Homeland Security Act of 2002, terrorism is defined as activity that involves an act
dangerous to human life or potentially destructive of critical infrastructure or key resources and is a violation
of the criminal laws of the United States or of any State or other subdivision of the United States in which it
occurs and is intended to intimidate or coerce the civilian population or influence a government or affect the
conduct of a government by mass destruction, assassination, or kidnapping.
NOTE: As terrorists’ methods and training evolve, the act of planning, coordinating or complicitous
association/collusion with regard to such occurrences or attempts to cause death, destruction, or
government/civilian intimidation, both successful and failed, are considered acts of terrorism in and of
themselves and as such are fundamentally of extreme, paramount concern to law enforcement.

V. PROCEDURE
A. HOMELAND SECURITY GROUP
1. The Volusia County Crime Center Supervisor shall serve as the agency’s Point of Contact (POC)
for all Homeland Security matters under the direction of the Special Investigations Section
Commander. The Homeland Security duties and responsibilities of the Volusia County Crime
Center shall include but not be limited to the following:
• Maintain the VSO Homeland Security Manual/Threat Level Procedures, posted on the
Intranet.
• Conduct critical infrastructure protection operations
• Advise the Chain of Command on Homeland Security or threat related issues.
• Participate in the activities of the Joint Terrorism Task Force, Domestic Security Task Force,
and other Homeland Security related multi-disciplined partnerships.
• Coordinate Homeland Security related grant projects.
• Investigate Homeland Security threats.
• Respond to Homeland Security emergencies.
• Deliver anti-terrorism awareness training to law enforcement and the community.
B. HOMELAND SECURITY INTELLIGENCE INFORMATION
1. The collection and reporting of Homeland Security information is the responsibility of each member
of the VSO. Homeland Security information coming to the attention of VSO members concerning
ongoing or suspected terrorist activity, to include activities occurring within a municipality, shall be
reported to the Volusia County Crime Center in a timely manner.
2. The Chain of Command, to include the Communications Center Supervisor, District Commanders,
and the Watch Commander, are responsible for ensuring that the Volusia County Crime Center or
the Special Investigations Section Commander is notified of significant events as described herein.
The following events, if within Volusia County, shall require immediate notification of the Volusia
County Crime Center. Information shall include what radio frequencies are being utilized for the
response, the identity of the Incident Commander and the location of any Incident Command Post
established to manage the following:
• Any murder, attempted murder, kidnapping, or abduction of a law enforcement officer,
government official or of an on-duty security officer where the suspect(s) is still at large.
• Any actual bombing, use of a weapon of mass destruction or the discovery of a genuine
explosive device, improvised explosive device, nuclear, biological or chemical weapon
(WMD). It shall be the duty of the Bomb Team Commander to inform the Communications
Center of these findings.
• Any abduction, kidnapping, aircraft, marine or public transportation piracy where a demand
is made, or reasonably assumed, that expresses the intent described in the above definition
of terrorism.
• Any attack, mass illness or unexplained crisis at critical infrastructures to include, but not
limited to, bridges, dams/dikes, public utilities, fuel depots, airports, ports, communication
towers, government facilities, hospitals, defense contractors, or large concentrations of
people to include special events.
• Any notification received after normal duty hours regarding a verified terrorist attack occurring
within the State of Florida.
• Any suspicious event or emergency that appears to relate to another suspicious event or
emergency that one might reasonably assume could involve a pattern of terrorist activity.
3. The following are indicators of possible terrorist activity that shall be reported to the Volusia County
Crime Center. Immediate notification shall be made if the activity is in progress or a suspect is
being detained.

• Suspicious photography, videotaping or sketching of government facilities, places drawing
large crowds, or critical infrastructure such as bridges, dams, power facilities, water facilities,
telephone facilities, fuel depots, airports, ports, communication towers, etc.
• Stolen or missing aircraft, ocean vessels, fuel trucks, emergency vehicles, explosives, or
large quantities of poisons, military style weapons, blank identity documents, etc.
• Suspicious attempts to enter restricted areas without authorization or by use of false identity.
• Possession or production of false identity documents or multiple identities such as driver
licenses, vehicle registrations, passports, immigration visas, etc.
• Suspicious requests for sensitive information such as government radio frequencies, blue
prints of public buildings, security plans, emergency plans, personal information of
government officials, etc.
• Suspicious attempts to disguise one’s personal or vehicle appearance or identity.
• ANY OTHER activity that a reasonable person would suspect to be a terrorist act or that such
act is being planned, or a terrorist organization is being funded or otherwise supported.
4. The Volusia County Crime Center shall ensure that Homeland Security intelligence information is
shared on a need to know basis and that sensitive or classified information is physically controlled
or secured at all times.
C. HOMELAND SECURITY INVESTIGATIONS
1. The Volusia County Crime Center or, through coordination with other agencies’ intelligence
officers, shall conduct investigations of reported information and make a determination if the
subjects of the information pose a threat to the community. If a genuine threat is identified,
necessary law enforcement action shall be initiated. All direct law enforcement action shall be
coordinated with federal and state Homeland Security entities. All legal and acceptable methods
of investigation and reasonable VSO and task force resources may be used to accomplish this
objective.
2. The Volusia County Crime Center shall be the contributor of Volusia County’s Homeland Security
intelligence information to designated federal and state systems.
3. The Federal Bureau of Investigation and its adjunct, the Joint Terrorism Task Force, shall have
primary jurisdiction on all terrorist related investigations.

OFFICE

GO-052-01 01/05/2021 05/14/2021
Title
COMPLAINT PROCEDURES
I. PURPOSE
The purpose of this general order is to establish guidelines for the investigation of complaints against the
Volusia Sheriff’s Office (VSO) and its employees so the facts in each incident are determined and carried to
a proper disposition.
II. DISCUSSION
A system to review and investigate complaints and allegations is essential to establish and maintain the
confidence of the Volusia County citizens, in order to protect the integrity/rights of the VSO employees, and
to protect the public from police misconduct.
Citizens are encouraged to bring forward legitimate grievances regarding misconduct by VSO personnel. A
complaint should be received courteously, handled efficiently, and VSO personnel should assist and
cooperate in the processing of citizen complaints.
It is recognized that VSO personnel often are subjected to intense pressures in the discharge of their duties.
They must remain neutral under circumstances that are likely to generate tension, excitement, and emotion.
In such situations, words, actions, and events may result in misunderstanding and confusion. It is beneficial
to all concerned that procedures exist which provide for the investigation of allegations and underlying
causes. This ensures that all investigations are conducted in a professional and consistent manner.
III. POLICY
It shall be the policy of the VSO to investigate all complaints against the agency and its employees and to
maintain an internal affairs unit, which shall thoroughly, expeditiously, and impartially investigate all
unresolved complaints or cases involving the integrity of the VSO.
It shall further be the policy of the VSO to disseminate to all employees an updated copy of all general orders
relating to internal affairs administration and discipline.
IV. DEFINITIONS
Complaint – An allegation of misconduct, violation of law, or violation of agency policy or procedure by any
member of the agency, whether initiated by citizens or an agency member.
Fast Track Discipline (FTD) – An elective process by which an employee may acknowledge having violated
VSO policy and accept discipline rather than proceeding with a formal investigation and disciplinary appeal.
FTD affords the employee and agency an opportunity to negotiate a mutually acceptable resolution to policy
violations.
Inquiry – The review and evaluation of information related to any suspected violation of agency policy or
procedure by an employee to determine whether a reasonable belief exists that the employee was involved

in the alleged violation and a formal investigation is necessary. An inquiry may be necessary before a formal
investigation is undertaken.
Investigation – An official review and evaluation of information relative to any suspected violation of agency
policy or procedure where sufficient information exists to reasonably believe that the employee may have
committed the violation. The findings of an investigation could lead to disciplinary action.
Representative – An individual who appears with the employee during an interrogation/interview providing
support and advice to the employee. This individual may or may not be a member of the agency. This
individual is prohibited from participating directly during the interrogation; they will be permitted to consult
with the employee or provide support and advice to the employee.
V. PROCEDURE
A. GENERAL
1. The Internal Affairs Unit shall be responsible for registering and controlling all alleged or suspected
misconduct complaints against the agency and its employees. The confidentially of internal
investigation files shall be maintained in accordance with public records law and Commission on
Accreditation for Law Enforcement Agencies, Inc. (CALEA) standards.
2. All complaints and discipline files can be classified under one of the following three areas:
• Supervisory Discipline: This type of discipline is usually generated through the first level of
supervision and generally does not require a formal investigation.
• Citizen Complaints: Depending upon the severity of the allegation, such complaints usually
do not require a formal investigation and should it be necessary to impose discipline, it usually
is generated from the first level of supervision. Should a Citizen’s Complaint be so severe as
to merit a formal investigation, it will then be labeled as an Internal Investigation.
• Internal Investigations: The more serious allegations usually require a formal investigation
and may include the advisement of rights pertaining to an administrative investigation.
3. The Internal Affairs Unit is a staff unit, which coordinates and exercises staff supervision over
complaint investigations and allegations of misconduct against VSO employees from all sources.
4. The Internal Affairs Supervisor shall be directly responsible for the internal affairs function and has
the authority to report directly to the Sheriff.
5. The Sheriff shall be notified immediately through chain of command from the level receiving the
complaint when the following complaints are received:
• Civil liability suits against VSO or employees of VSO;
• Allegations of corruption with supporting evidence;
• Allegations of excessive force or brutality with supporting evidence;
• Use of deadly force;
• Violations of civil rights with supporting evidence;
• Allegations of criminal misconduct with supporting evidence
• Any other conduct or action of such seriousness that disciplinary action is considered
warranted.
6. The Internal Affairs Unit shall have the authority to interview any employee of the VSO, use
facilities, equipment, and to review any record or report of the VSO.
7. Personnel shall cooperate with and assist the Internal Affairs Unit, recognizing that complaint
investigations are conducted under the immediate authority of the Chief Deputy.
8. Internal Affairs Detectives shall conduct administrative investigations. Criminal investigations shall
be conducted by the appropriate investigative unit or agency.
9. The supervisor of the Internal Affairs Unit shall be responsible for maintaining all records pertaining
to internal investigations in the security file(s) within the Internal Affairs Unit.

10. The Internal Affairs Supervisor shall take all proper precautions to ensure the security of these
records. These records shall be stored separate and apart from personnel records. This separation
can be by digital means in IAPro or other secured electronic storage drive/database.
11. All complaints received by any member of the VSO against the VSO or an employee, shall be
assigned a complaint control number. Internal Affairs assigns control numbers after submission
into IAPro.
12. The numbering system shall be sequential and three (3) digits in length, prefixed by the type of
discipline and two digit year. Examples:
• Supervisory Discipline: SD19-001
• Citizen Complaints: CC15-001
• Internal Investigations: IA21-001
13. The IAPro database shall include the complainant's name, VSO member against whom the
complaint was lodged, date complaint received, type of complaint, case number and final
disposition and the investigating Deputy.
14. The IAPro database shall provide the following:
• Complainant's name, address, home and business telephone numbers, if known;
• Case/Control number;
• Person complained against and nature of complaint;
• Disposition and date.
15. Internal Affairs shall prepare a separate file, alphabetically indexed by names of personnel who
have become the subject of an Internal Affairs investigation. The index shall provide the following:
• Name, rank, employee identification number and assigned division/district;
• Case/Control number;
• Complainant's name and nature of complaint;
• Disposition and date.
16. Internal Affairs shall prepare a file for every complaint assigned. The file shall contain the original
report and audio/video recordings of Internal Affairs investigation, copies of offense reports,
photographs and other pertinent documentation, when applicable.
17. Folders shall be filed numerically by control number and kept secure while in the custody and
control of Internal Affairs.
18. No one may access files without permission from the Sheriff or the Internal Affairs Supervisor.
19. No portion of the file shall be copied or reproduced by anyone other than Internal Affairs personnel.
20. Internal Affairs may utilize IAPro or other electronic drive/database to separate, alphabetically
index, and file Internal Affairs investigations.
21. For record keeping efficiency, information-tracking files are computerized.
B. SUPERVISORY INQUIRIES
1. Supervisory personnel are authorized to conduct supervisor inquiries and take appropriate action
concerning the behavior/violations of subordinates involving, but not limited to:
• Minor violations of policy and procedure;
• Citizen complaints;
• Insubordination;
• Tardiness or dilatory behavior.
2. Supervisor inquiries shall be forwarded to the Sheriff, via chain-of-command for review to ensure
complaints are resolved satisfactorily.

3. However, in the event a supervisor determines the behavior of the employee, if true, could result
in adverse discipline (suspension without pay; up to termination), further inquiry should cease.
Rather, the supervisor will document their preliminary findings in a Supervisory Inquiry and
forward, via COC, to the Chief Deputy.
4. The Supervisor's inquiry report format will include:
• Background – A summary of the complaint, incident or alleged act of misconduct;
• Inquiry Details – Details of the inquiry, to include physical evidence and other pertinent
information, a synopsis of interviews with witnesses, complainants and, if applicable, the
accused;
• Conclusion – A synopsis of specific facts revealed during the inquiry that are pertinent to the
complaint, violation or allegation, along with the applicable finding(s) for each as enumerated
in section V. F. Investigative Finding of this general order. If applicable, the supervisor will
make a recommendation as to appropriate resolution to include Fast Track Discipline election
made by the employee.
5. Citizen Complaints will be completed and submitted to the Internal Affairs Supervisor, via COC,
within forty-five (45) calendar days of assignment.
6. All records shall be maintained by the Internal Affairs Unit Supervisor in a secure area and in
compliance with Fla. Stat. § 112.533 Receipt and Processing of Complaints and Fla. Stat. Ch. §
119 Public Records regarding records confidentiality and disclosure.
C. INVESTIGATIONS
1. The Internal Affairs Unit shall conduct investigations into:
• Civil liability suits against members of the VSO;
• At the direction of the Sheriff, internal investigations for other agencies within the concurrent
jurisdiction of the VSO;
• Allegations of corruption;
• Gross misconduct;
• Allegations of the use of excessive force or brutality;
• Use of deadly force and firearms per VSO general orders GO-001-01 Use of Force
Guidelines, GO-001-02 Firearms, and GO-001-03 Use of Less-Lethal Weapons and Devices;
• Violations of civil rights;
• Allegations of criminal misconduct;
• Incidents requiring investigations that are extremely lengthy, time consuming, involve multiple
units or divisions or when other investigative resources are unavailable;
• All other administrative investigations assigned by the Sheriff or Chief Deputy.
2. When an employee is under investigation and subject to a formal interview, the interview shall be
conducted under the following conditions:
• The interview shall be conducted at a reasonable hour, preferably at the time when the
employee is on duty unless the seriousness of the allegation requires immediate action.
• The interview will take place at the office of command of the investigating Deputy or at the
District headquarters where the offense occurred.
• The employee subject of the investigation shall be advised of the name, rank and division of
the Deputy in charge of the investigation, the interviewing Deputy and all persons present.
• Interrogation sessions shall be for reasonable periods, and time shall be allowed for personal
necessities and rest periods as are reasonable.
3. Prior to the interview, the employee shall be notified, in writing, of the nature of the investigation,
the employee's rights and responsibilities relative to the investigation and the names of all
complainants, if known.

4. The employee subject to the investigation shall not be subjected to offensive language or be
threatened with transfer, dismissal, or disciplinary action. No promise or award shall be made to
induce the answer to any questions.
5. If the employee under interrogation is under arrest or is likely to be placed under arrest as a result
of the interrogation, the employee shall be informed of their Miranda rights prior to commencement
of the interrogation.
6. The sworn employee subject to investigation shall have right to counsel and one (1) other non-
attorney representative of their choice, who shall be present at all times during the interrogation.
Under no circumstances shall any interview be unreasonably delayed due to the unavailability of
the employee’s counsel or non-attorney representative.
a. If a sworn employee subject to investigation chooses to waive the presence of counsel or a
representative of their choice during the interview, they may do so either orally or in written
form to the interrogation administrator.
7. All formal interrogations shall be audio or video recorded.
8. The rights of all sworn and non-sworn employees under Florida Statutes, the Florida Constitution,
the United States Constitution, and any applicable collective bargaining agreement will be
protected.
9. Employees are required to answer all questions related to the performance of their duties.
Employees are protected under the Fifth Amendment against self-incrimination in criminal
proceedings. However, failure to answer questions related to the performance of duties may result
in disciplinary action.
D. COMPLAINT PROCESSING
1. All complaints against the VSO and its personnel will be documented and investigated. This
includes anonymous complaints.
2. Every effort shall be made to facilitate the convenient, courteous and prompt processing of citizen
complaints.
3. All VSO employees are charged with the responsibility of courteously receiving all complaints,
which may be lodged against the VSO or any employee thereof, whether made in person, by mail
or telephone, regardless of nature.
4. Persons making complaints by mail or telephone will be interviewed and a complaint form prepared
and processed as any other complaint.
5. Anonymous complaints will be received and processed as any other complaint.
6. Minors who wish to file a sworn complaint, MUST be accompanied by a parent or legal guardian;
the sworn complaint should be signed by the parent or legal guardian.
7. Citizens wishing to register a complaint will be referred to the employee's immediate supervisor. If
the immediate supervisor is unavailable, a supervisor within the employee's division shall be
notified.
8. The supervisor processing the complaint will record pertinent information concerning the complaint
on the Citizen’s Complaint Form.
9. All complaints will be investigated, including complaints where the complainant is unwilling to sign
the complaint form.
10. When appropriate, the supervisor shall conduct a preliminary inquiry into the complaint, including
interviewing the complainant and any witnesses readily available in person. The supervisor shall
also advise the subject employee of the complaint, unless such notification may pose an adverse
effect on the inquiry or investigation.
11. The complaint shall be documented and forwarded to Internal Affairs via chain of command and
inputted into IAPro.
12. SCHEDULE FOR STATUS NOTIFICATION TO COMPLAINANT
a. The person recording a complaint shall provide the complainant with a copy of the complaint
form with a description of the investigative process.

b. If the original Citizen’s Complaint Form is received by an employee within a district or office
outside of Internal Affairs, the District/Section Commander shall assign the complaint to either
a Lieutenant or Sergeant for inquiry. The supervisor shall forward a copy of the complaint to
Internal Affairs as soon as possible to officially notify the complainant(s) of its receipt. If a
complaint is received in the Internal Affairs office, a copy of the complaint will be forwarded
to the District Commander or Director for assignment. The supervisor will maintain and utilize
a copy of said complaint while completing the inquiry.
c. Once Internal Affairs is notified of a citizen’s complaint, a letter is drafted and sent by mail to
the complainant, notifying them their complaint has been received and is being processed.
The letter shall also indicate the anticipated completion date is 45 days. This period may
change dependent upon whether an investigation is needed or a criminal review may be
necessary. In this case, the complainant will receive a second written notification by mail of
the timeframe being extended and the reason why.
d. A District Commander, Director, or Lieutenant shall notify their Division Chief of all citizen’s
complaints.
e. Whenever practical, supervisors shall take corrective action to resolve minor complaints,
which result from a misunderstanding, or need little or no investigation to resolve the issue.
f. The supervisor conducting the inquiry shall maintain contact with the complainant periodically
during the inquiry and at its conclusion to inform the complainant of the status of the
complaint, acting in compliance with Florida Statutes 112.533 and Chapter 119, Public
Records.
g. Upon completing the inquiry, the District Captain shall forward the results through the chain
of command via the Blue Team application. The completed complaint is then housed in the
Internal Affairs Unit (IAU).
h. Upon receipt of the completed complaint, a letter is drafted by IAU personnel indicating the
outcome of the final disposition. The letter is then mailed to the complainant.
i. During this entire process, IAU personnel have the ability to review and track the status of
active complaints in order to ensure the complaint is being completed in a timely manner and
in accordance with applicable general orders. Blue Team notifies the IAU member who
entered the complaint when the complaint is either nearing, or has past, the 30 day due date,
prompting follow-up by IAU.
j. The impact of cases that reflect on the integrity of the VSO and employee morale necessitates
an expeditious resolution. Therefore, complaints investigated by the Internal Affairs Unit shall
be completed within a reasonable time period. This time period will not exceed the statutory
requirements of Fla. Stat. § 112.532 for sworn personnel.
k. Extensions may be granted in cases due to extenuating circumstances in accordance with
Fla. Stat. § 112.532 (6)(a)1-6.
l. The Internal Affairs Unit Supervisor shall report the status of ongoing investigations and all
complaints against the VSO and employees to the Sheriff as needed.
m. Complaints initiated by employees shall be handled using the same procedure as for citizens'
complaints.
n. In cases where the subject of the complaint is directly in the chain of command, the complaint
will be forwarded via the subject’s supervisor, except for the cases listed above in paragraph
IV.C.12.k.
o. Employees shall be notified they have become the subject of an internal affairs investigation.
The Internal Affairs Unit shall provide an accused employee, in writing, a statement of the
allegations and the employee's rights and responsibilities relative to the investigation.
p. This does not apply in cases where confidentiality is deemed necessary because of the
sensitivity of the investigation.
E. INVESTIGATIVE TECHNIQUES
1. The collection of evidence in investigations directed toward employees of the VSO shall follow the
following guideline.

2. All testing methods for the detection of illegal drugs shall be conducted in conformance with Florida
Statute, 112.0455 and VSO general order GO-022-03 Drug Testing.
3. All such orders shall be in writing and signed by the Sheriff or Chief Deputy.
4. An employee shall be required to be photographed or participate in a line-up if it is material to a
particular offense or investigation.
5. Employees may be required to submit financial disclosure statements if the particular investigation
involves questions of a financial nature.
6. Members of the employee's immediate family shall not be required to give statements in
administrative investigations, but may volunteer such statements.
7. An employee of the VSO shall not be required to subject their residence, place of private business,
or private vehicle to search unless a valid search warrant has been obtained or the employee
voluntarily agrees.
8. Issued or assigned property shall be subject to search based on reasonable suspicion when
related to a particular investigation.
9. Employees may be required to submit to other types of medical or laboratory procedures related
to particular investigations.
10. No employee shall be required to submit to a device measuring the truth responses during
questioning. However, there shall be no restriction on the right of an employee to submit to such
device on a voluntary basis.
F. INVESTIGATIVE FINDING
1. All evidence involving investigations that may result in adverse actions will be presented to the
appropriate level of Command by the Investigating Authority.
2. The dispositions are as follows:
• EXONERATED – The allegation is true, however, proper, appropriate police procedures and
techniques were adhered to.
• NOT SUSTAINED – The investigation discloses insufficient evidence to clearly prove or
disprove the allegation.
• POLICY FAILURE – Policy or procedure does not properly address the allegation or
procedure, which led to the alleged conduct, and the investigation reveals policy or procedural
changes are recommended.
• SUSTAINED – The investigation discloses that the accused employee has committed a
substantial part of the alleged act(s) or improper conduct.
• UNFOUNDED – No basis for the allegation, or the employee acted properly under the
circumstances.
3. Upon conclusion of the investigation, both the complainant and the employee(s) shall receive, in
writing, the conclusion of fact and the disposition of the allegation.
G. ANNUAL REPORT AND PUBLIC INFORMATION
1. To ensure unimpeded access/availability by the public to the agency’s citizen’s complaint
procedures, the VSO will maintain an informational brochure and Citizen’s Complaint Forms in the
public lobby at each District office and the Administrative Offices in DeLand. In addition, the agency
will maintain easy-to-access information, Frequently Asked Questions (FAQ’s), and complaint
forms on it’s website at www.volusia.org/sheriff.
2. The Supervisor of the Internal Affairs Unit shall annually prepare a statistical summary of Internal
Affairs investigations. A copy will be sent to the Professional Compliance Unit for inclusion in the
agency’s Annual Report, which is made available to all personnel through the agency intranet; a
copy will also be sent to the PIO for posting on the agency’s website.
3. The Public Information Officer and Community Relations shall disseminate information to the
public on procedures for registering complaints against the VSO and its employees. These
procedures and required forms will also be made available on the agency’s website.

•
• 11.3.3
• 26.2.1
• 26.2.2
• 26.2.3
• 26.2.4
• 26.2.5
• 26.3.1
• 26.3.2
• 26.3.3
• 26.3.4
• 26.3.5
• 26.3.6
• 26.3.7
• 26.3.8
VII. REFERENCES
• How to Officially Commend or Complain About a Deputy Sheriff or Employee Brochure (English)
• How to Officially Commend or Complain About a Deputy Sheriff or Employee Brochure (Spanish)
• Citizen’s Complaint Form (English), VSO Form # 103097.022
• Citizen’s Complaint Form (Spanish), VSO Form # 103097.022

OFFICE

GO-053-01 01/05/2021 None
Title
LINE INSPECTIONS
I. PURPOSE
The purpose of this general order is to provide general guidelines and responsibilities for conducting regular
inspections of personnel, facilities, and equipment.
II. DISCUSSION
Since police service is almost entirely a personal service, every condition in a police organization and its
environment is traceable in large measure to the acts of law enforcement officers and to the success or failure
of their operations. Line inspection is a continuous inspection of the process of doing a task.
The purpose of inspections is to learn whether the task is being performed, whether the anticipated results
are being realized, whether the resources of the Volusia Sheriff’s Office (VSO) are being utilized to the best
advantage, to reveal needs for additional or modified organization, regulations, procedures, equipment,
manpower training, direction, or leadership. Line inspections also provide a vehicle for employee evaluation.
Line inspections ensure that employees are acting in concert with the VSO requirements in such areas as
personal appearance, use and maintenance of equipment, and adherence to general orders, standard
operating procedures, and orders. Additionally, line inspections encompass the status and conditions of
physical facilities.
III. POLICY
It shall be the policy of the VSO that all components, facilities, property, equipment, activities, and personnel
of VSO be subject to line inspections.
IV. PROCEDURE
A. INSPECTIONS
1. Line inspections shall be conducted on a continuous basis and the results of both formal and
informal inspections documented. The evaluation of employees, equipment, and facilities shall be
based on both informal and formal inspections.
2. Sworn personnel with the rank of Lieutenant and higher and Directors OR Division Chiefs, Section
Commanders/Directors, and Unit Supervisors shall make personal inspections of personnel and
areas under their command at frequent and irregular intervals.
3. Every supervisory level within the VSO shall be required to exercise supervisory control through
frequent and routine inspections. Observations should be made on a routine basis as part of the
normal course of daily events.
4. Line inspections will be an ongoing activity to ensure that employees are acting in concert with
VSO requirements in areas such as personal appearance, use and maintenance of equipment,

adherence to general orders, standard operating procedures, and orders. Line inspections ensure
accountability.
5. Informal line inspections shall be the cornerstone for employee evaluation.
6. Formal line inspections shall be conducted quarterly. Formal line inspections shall be conducted
for the purpose of accountability/correction and shall be supplementary to informal line
inspections.
7. Section/District Commanders/Directors or designee shall formally inspect personnel, vehicles, and
equipment quarterly.
a. Deficiencies will be documented and shall be corrected or addressed. The Section/District
Commanders/Directors shall conduct a follow-up inspection to ensure such deficiencies have
in fact been corrected.
8. Division Chiefs shall formally inspect facilities, procedures, vehicle assignments, and the
operational readiness of the Division quarterly.
a. Deficiencies shall be documented and corrected. The Division Chief shall conduct a follow-
up inspection to ensure such deficiencies have been properly addressed.
9. Counseling, corrective, or disciplinary action should be utilized when appropriate.
B. INFORMAL INSPECTIONS
1. It is the responsibility of each supervisor to make informal inspections of the personnel under their
supervision and take corrective actions on the conditions discovered. These inspections may
include, but are not limited to:
• Punctuality;
• Readiness for duty;
• Compliance with the dress code;
• Appearance;
• Condition of issued equipment or equipment in the employee's charge;
• Issued equipment and materials;
• Cleanliness of VSO vehicles;
• Appearance of workstation;
• Adherence to rules and regulations;
• Conduct when dealing with the public and fellow employees;
2. During informal inspections, deficiencies should be brought to the attention of the subordinate for
prompt correction.
3. Repeated or serious deficiencies shall be documented and added to the employee's
division/district level personnel file.
4. Counseling or disciplinary action should be utilized when appropriate.
5. Supervisors shall conduct follow-up inspections to ensure deficiencies are corrected.
C. FORMAL INSPECTIONS
1. Formal inspections shall be conducted on all organizational components.
2. FIRST LINE INSPECTIONS
a. First line supervisors shall formally inspect vehicles, workstations, equipment, and personnel
at least monthly.
b. These inspections shall examine:
• The cleanliness of equipment or workstations;
• The presence and condition of equipment;
• The operational readiness of the equipment;

• Maintenance records;
• The personal appearance of personnel;
c. Deficiencies should be brought to the attention of the subordinate for prompt correction.
d. Serious or frequent deficiencies shall be documented.
e. Counseling, corrective, or disciplinary action should be utilized when appropriate.
f. Supervisors shall conduct follow-up inspections to ensure deficiencies are corrected.
D. PATROL INSPECTION PROCEDURES
1. Formal roll call inspections shall be conducted monthly by the Squad Sergeant and quarterly by
the District Commander. Additional inspections may be ordered and attended by the Division
Chief.
2. SIDEARM INSPECTION
a. Glock pistols may be inspected holstered, unholstered, assembled, or disassembled.
b. If unholstered pistols are to be inspected, the inspection shall be conducted only after:
• The pistol has been rendered safe by the Deputy being inspected using an approved
VSO bullet trap, and
• The Safety Officer or Inspector has determined the pistol is safe by a visual and tactile
inspection using a chamber checker tool to ensure the pistol chamber and magazine
well are clear.
c. A Safety Officer or Inspector must be present during loading or unloading inspection
procedures.
d. The Deputy or Inspector will use the following unloading and loading procedures to unload
the Glock pistol for inspection and reload the Glock pistol for duty.
e. UNLOADING INSTRUCTIONS
(1) Fingers must be kept off the trigger and outside the trigger guard during unloading.
(a) With the weapon in the holster remove the magazine.
(b) Put the magazine away and out of the Deputy’s hands.
(c) While facing the bullet trap, draw the weapon and place the muzzle into the bullet
trap.
(d) Rack the slide to the rear and observe the chambered round being ejected.
(e) Lock the slide to the rear.
(f) Visually and physically check to ensure that there is not a round in the chamber
and there is not a magazine in the magazine well.
(g) Present the weapon to the Inspector for inspection to ensure the weapon is safe.
(h) The Safety Officer or Inspector must use a chamber checker tool to ensure that
the chamber and magazine well are clear.
f. Disassembly:
(1) If the weapon is to be disassembled for inspection, place the muzzle of the empty
weapon in the bullet trap, pull the slide to the rear and release to let the slide move
forward, and press the trigger to uncock the weapon.
(2) Remove the slide from the frame for inspection.
(3) If the slide was pulled too far to the rear when disassembling and the weapon is
recocked, the Deputy will place the muzzle back into the bullet trap before pressing the
trigger to uncock.
g. LOADING INSTRUCTIONS
(1) Fingers must be kept off the trigger and outside the trigger guard during loading.
(a) Lock the slide to rear.

(b) Insert the muzzle of the weapon into the bullet trap.
(c) Insert a fully loaded magazine into the magazine well.
(d) Pull the slide to the rear and release, charging the weapon.
(e) Press check while the muzzle is still in trap.
(f) Place the weapon in holster and snap it in.
(g) Remove the magazine and replace the round that was chambered.
(h) Insert the fully loaded magazine into the magazine well, tap the base of the
magazine to ensure that it is fully seated.
(i) Pull on the magazine to ensure that it is locked in the magazine well.
h. The Safety Officer or Inspector shall record discrepancies and shall ensure that the necessary
corrections are made through follow-up inspections.
E. INVESTIGATIVE INSPECTIONS
1. Investigative personnel and vehicles shall be inspected in the same manner as patrol Deputies.
2. Supervisors shall make daily inspections of their assigned work areas (rooms, cubicles) to ensure
the area is clean, orderly and supplied with the proper equipment.
3. Serious or repeated deficiencies shall be documented.
4. If disciplinary action appears warranted, it shall be documented and forwarded to the Section
Commander/Division Chief as appropriate.
F. OPERATIONAL DEFICIENCIES
1. Supervisors charged with inspection responsibilities shall identify and report any deficiencies,
which affect the operational readiness of the VSO.
2. If the deficiency noted can be corrected by a change in procedure at the division level, the
appropriate action shall be taken.
3. If the deficiency cannot be corrected at the Division level, the appropriate component shall be
notified.
4. Upon request, The Staff Inspections Unit will provide guidance and coordination during the
inspection process.
5. Staff inspections shall be conducted in compliance with general order GO-053-02 Staff
Inspections, with the purpose to inspect all organizational components, facilities, property,
equipment and activity.
G. INSPECTION REPORTS
1. Following the quarterly formal roll call inspection, the individual inspecting supervisor shall
complete an inspection/evaluation report on each employee.
2. Deficiencies noted during the inspection shall be noted on the inspection/evaluation form.
3. Any malfunctioning weapons shall be removed from service immediately and replaced prior to the
Deputy going in-service.
4. Deputies with noted deficiencies shall be re-inspected within two working days. If the deficiencies
are not corrected, disciplinary action may be initiated by the Supervisor.
5. The Supervisor shall maintain the original copy of the inspection/evaluation in the Division/District
files after review by the Division Chief/District Commander
6. On-street and other inspections of personnel and equipment shall be conducted as deemed
necessary by the line supervisor, Captain or Division Chief.
7. Serious or repeated deficiencies shall be documented and a copy placed in the employee's field
personnel file.

OFFICE

GO-053-02 01/05/2021 None
Title
STAFF INSPECTIONS
I. PURPOSE
The purpose of this general order is to establish and provide guidelines for a Staff Inspections Unit.
II. DISCUSSION
A staff inspection process provides the Sheriff with an effective means of regularly assessing the Agency’s
efficiency and effectiveness.
Inspections provide information necessary for planning, ensure policies and procedures are adhered to,
determine whether resources are adequate and are properly utilized. Inspections further offer a means to
evaluate and improve the Volusia Sheriff’s Office (VSO) overall performance.
The staff inspection process focuses on discovering and pinpointing specific areas where irregularities or
weaknesses occur. The staff inspection process also ensures compliance with procedures and applicable
laws.
III. POLICY
It shall be the policy of the VSO to objectively evaluate and improve the Agency’s performance, operational
efficiency, and professional standards by regularly conducting staff inspections and maintaining a Staff
Inspections Unit.
IV. PROCEDURE
A. AUTHORITY AND RESPONSIBILITY
1. The Staff Inspections Unit is under the administrative control of the Professional Compliance
Commander.
2. Staff inspections shall be conducted by Staff Inspectors assigned to the Professional Compliance
Unit and other persons as required.
3. Persons with expertise in specialized areas may be temporarily assigned to a particular inspection
process.
4. Staff inspectors shall conduct inspections through the authority of the Sheriff and shall have access
to all records, facilities, procedures, operations, personnel and equipment required for the purpose
of inspection.
5. Staff Inspectors are responsible neither to the supervisors of the function being inspected, nor for
the performance of the unit.

6. Staff Inspectors are subordinate to the Commander of Professional Compliance, who is
subordinate to the Professional Standards Section Commander, who is subordinate to the Chief
Deputy.
7. The primary duties of Staff Inspectors are to observe, evaluate, recommend and report.
8. During the course of an inspection, Staff Inspectors may operate outside of the normal supervisory,
line inspection procedures and the chain of command, within the components being inspected.
9. The Staff Inspection Unit shall be responsible for coordinating and conducting individual
inspections, compiling reports, monitoring the status of deficiencies and making recommendations
to the component commander to bring the affected component into compliance. The staff
inspection process includes, but is not limited to, ensuring the following tasks or goals are
achieved:
• The VSO fulfills its legally mandated responsibilities,
• Divisions, districts, sections, and units comply with all VSO policies, procedures and
standards,
• Progress is being made or program goals and objectives are being achieved through
observation of selected programs,
• Integrity in the reporting of crime, arrest and other statistical information is achieved and
maintained,
• The service rendered to line personnel by support elements is adequate and productive.
10. Staff inspections shall be conducted openly and the commander of the component being inspected
may provide liaison personnel to assist with or observe the inspection.
11. All VSO employees shall cooperate with and provide assistance to members of the Staff Inspection
Unit conducting the inspection process.
12. The correction of deficiencies through training, direction and discipline is the responsibility of the
appropriate component commander.
B. FREQUENCY OF INSPECTIONS
1. Staff inspections shall be scheduled so that all VSO components are formally inspected at least
once every three years. Components are defined as;
• Office of the Chief Deputy
• Administrative Services
• Law Enforcement Operations
• Support Operations
2. Sections and Units are entities within each component. At the discretion of the Sheriff, Chief
Deputy, Division Chief, Professional Standards Commander or Professional Compliance
Commander, all or part of these may be inspected during the staff inspection.
3. The Staff Inspections Unit shall conduct unannounced inspections of evidence and property
storage areas annually or as directed by the Sheriff.
4. Staff inspections may be formally scheduled or may be initiated:
• As the result of complaints from the public,
• At the request of a specific unit, division or section,
• To confirm accreditation compliance proofs,
• To affirm, through observation, that selected goals and objectives are achieved by particular
programs or procedures,
• At the direction of the Sheriff.
C. INSPECTION PROCEDURE
1. ORIGINATION

a. Staff inspections shall be initiated in accordance with accepted accreditation standards.
b. Inspections may be suggested or requested by any member of the VSO upon submission of
a memorandum via the chain of command to the Sheriff, briefly stating the reasons for the
inspection.
2. PRE-INSPECTION NOTIFICATION
a. Written notice of a formal inspection shall be provided to the Division Chief and the
component to be inspected five (5) days prior to the inspection.
b. The memorandum shall indicate the nature of the inspection and may include specific
requests for desired actions, questions to be answered, documents to be produced, or other
necessary actions to complete the inspection.
3. TYPES OF INSPECTIONS
a. Inspections shall be conducted in the following areas to insure compliance with VSO policies,
procedures and applicable law:
(1) OPERATIONS inspections shall include:
• Facilities and equipment condition,
• Investigative techniques,
• Communications,
• Incident response time,
• Quality of service,
• Report preparation and records,
• Roll calls,
• Supervision and command,
• Court appearance and presentation,
• Selectivity of enforcement,
• Manpower scheduling and deployment.
(2) ADMINISTRATION inspections shall include:
• Cooperation within other components or agencies,
• Manpower utilization,
• Control of overtime,
• Compliance with established procedures or law.
4. The Sheriff may order other inspections deemed necessary or Staff Inspectors may spot check
any component, procedure or condition which does not appear to be functioning properly.
D. SPOT CHECK STAFF INSPECTION
1. Spot check inspections shall be conducted continuously on an unscheduled basis, requiring no
advance notification.
2. All spot check inspections shall be approved by the Professional Compliance Commander or
designee.
3. If deficiencies are identified and can be corrected immediately, they will be.
4. The inspection shall be documented as described below.
5. The Professional Compliance Commander may authorize or schedule such follow-up spot check
inspections as deemed appropriate.
6. If a spot check inspection reveals the need for a more comprehensive inspection, the pre-
inspection notification shall be initiated prior to a formal inspection.
E. POST INSPECTION ACTIVITY
1. The Staff Inspections Team leader shall be designated by the Professional Compliance Unit
Commander.

2. The Inspector shall be responsible for the completion of a constructive report at the conclusion of
the spot check.
3. The specific format shall be as described in the Volusia Sheriff’s Office Staff Inspections Manual.
The report will identify deficiencies and make recommendation for improvement and correction.
The report will also identify positive aspects of the component being inspected.
4. Credit or recognition shall be given to the inspected organizational component and its personnel
found to be exemplary.
5. When possible, upon conclusion of the staff inspection, the Staff Inspection Supervisor shall brief
the Commander of the inspected unit on the findings of the inspection.
6. The Commander may offer input on specific items, and both the Staff Inspection Supervisor and
the Commander should be satisfied that the Staff Inspection Unit was not misled by erroneous
information.
7. Recommendations for improvement shall be made to the commanding officer in cases where it is
within the authority of the commanding officer to effect the change.
F. RESPONSE TO FINDINGS
1. Staff inspections reports are reviewed and appraised by the Sheriff and the Chief Deputy.
2. A copy of the inspection report is then forwarded via the chain of command to the Division Chief
of the affected component for review and response, in writing.
3. Division Chiefs shall respond to the Sheriff, in writing, within fourteen days of receipt of the staff
inspection report.
4. The response shall indicate corrective actions taken, or reasons for not correcting noted
deficiencies.
5. The response, proofs and original report shall be maintained by the Professional Compliance Unit
in a report file.
6. Contested findings or recommendations shall be resolved by the Sheriff.
7. The Division Chief of the affected unit shall be responsible for insuring implementation of the
approved recommendations.
8. The Staff Inspections Unit shall maintain a tracking file to keep the Sheriff informed of responses
due.
9. The Sheriff may direct such follow-up inspections deemed necessary to determine compliance.
G. FOLLOW-UP INSPECTIONS
1. At the direction of Command Staff, inspectors shall conduct follow-up inspections and report on
the progress of implementation of the recommended changes and noted deficiencies, which could
not be immediately corrected.
2. Follow-up inspections shall be documented in written reports.
V. REFERENCES
• Staff Inspections Manual

OFFICE

GO-053-03 01/05/2021 None
Title
ACCREDITATION MANAGEMENT
I. PURPOSE
The purpose of this general order is to establish an accreditation management system, which provides
authority for the administering of the accreditation process and the delegation of responsibilities to those
involved.
II. DISCUSSION
Due to the complex, changing and continuous nature of the accreditation process, it is necessary to assign
accountability, responsibility and a system of review to ensure continued compliance with accreditation
standards.
Providing general orders (policies and procedures) that meet or exceed the minimum requirements set forth
by the Commission on Accreditation for Law Enforcement Agencies and maintaining the general orders in
current compliance is the responsibility of the Professional Compliance Unit.
For the purpose of this general order, staff authority shall be defined as the authority conferred upon another
to command in the name of the principal. This authority extends over all persons subordinate to the principal
so long as the person exercising the authority is acting within the scope of their assignment.
For the purpose of this general order, the Principal shall be the Sheriff.
III. POLICY
The Commander of the Professional Compliance Unit shall have "Staff Authority" to discharge their
responsibilities of ensuring the success of the accreditation process and the continued compliance with all
standards.
IV. PROCEDURE
A. GENERAL
1. The Commander of the Professional Compliance Unit shall have direct access to all Division
Chiefs, Captains, Lieutenants, Program Managers and any other persons whose expertise or
authority is required for the successful operation of the accreditation and staff inspections
processes.
2. The Commander of Professional Compliance shall receive specialized accreditation manager
training within one year of being appointed and shall ensure appropriate training to other agency
personnel assigned to the accreditation function.
3. Division Chiefs, Captains, Lieutenants and all other persons shall cooperate with the Professional
Compliance Unit.

4. Division Chiefs, Captains, Lieutenants and all other persons shall furnish or provide access to all
necessary annual, semi-annual, quarterly, monthly, weekly and daily reports as required by the
Professional Compliance Unit and general orders.
5. Division Chiefs shall be responsible for all section manuals pertaining to their Division. If Divisions
have separate section manuals by which they operate, the manuals shall be approved by the
Division’s Chief. The manuals, even though separate from the general orders Manual, are required
to be reviewed at least annually as with any other general order. The Professional Compliance
Unit will be supplied with copies of all separate section manuals.
6. It shall be the responsibility of the Division Chiefs to ensure continued compliance with all
applicable standards. The Professional Compliance Unit shall assist all divisions in maintaining
compliance.
7. Division Chiefs, Captains, Lieutenants and all other persons shall comply with all sections of this
general order. This includes due dates on all draft copies of general orders, standard review dates
and proofs of compliance.

OFFICE

GO-054-01 01/05/2021 None
Title
MEDIA RELATIONS
I. PURPOSE
The purpose of this general order is to establish guidelines and define responsibilities for the release of
information to the news media and the dissemination of informative data and statistics to the community.
II. DISCUSSION
In order to effectively provide and disseminate information to the community and the news media, the Volusia
Sheriff’s Office (VSO) must establish and maintain media relations procedures. These procedures should
provide for the timely and effective distribution of information, which bolsters community support, provides
for the rights of the public to be informed, yet safeguards against the release of information, which could
impede ongoing investigations or damage the integrity and rights afforded to victims. It is therefore,
imperative that this position be maintained by professionally experienced, trained and knowledgeable
individuals.
III. POLICY
It shall be the policy of the VSO to be committed to informing the community and the news media of events
within the public domain that are handled by or involve the VSO.
IV. PROCEDURE
A. GENERAL
1. The VSO Public Information Officer shall have the responsibility of coordinating news media
activities and acting as liaison between the VSO and the news media. All press releases shall be
sent to the Public Information Officer for dissemination to the news media as soon as practicable
upon completion of the situation being reported.
2. The Public Information Officer will:
a. Act as a liaison between news media representatives and the agency for the dissemination
of news including but not limited to, specific incidents, statistical information and feature
stories on VSO activities, personnel or changes.
b. Respond to the incident scenes which are of concern to the press and coordinate information
release.
c. Act as a spokesperson for the agency and advise the Sheriff on matters relating to media
affairs.
d. Assist news personnel by issuing press releases that originate with the investigating officers
and answer questions concerning press releases.
e. Coordinate and authorize release of information about victims, witnesses, and suspects.

f. Respond to the scene of special operations or unusual incidents and assist the Incident
Commander in the management of the media and dissemination of information to news media
representatives.
g. Be available and "on-call" twenty-four-hours-a-day by telephone, or radio for response to
emergency situations or other VSO occurrences which involve the media.
h. Gather, utilize and disseminate information provided by VSO employees to compose a
finished press release in traditional news style. Specific attention should be given to the rules
of grammar, punctuation and spelling.
i. Schedule and assist at press conferences for incidents considered of major significance; i.e.,
the conclusion of a lengthy investigation or arrests in an unusually high-profile case.
j. At the direction of the Sheriff, act as the VSO spokesman to provide information on events
that may have negative connotations in the public sector.
k. Assist in crisis situations within the VSO.
l. Coordinate media requests for interviews with the Sheriff or VSO personnel, with the approval
of the Sheriff.
m. Coordinate the release of information or statistics concerning confidential investigations or
operations. Normally, information will not be supplied to the press until such information
becomes "public record."
n. Coordinate and release information relating to the VSO objectives, challenges, and
successes.
o. Coordinate the processing of all requests from the media for access to public records of the
agency.
3. When unavailable, due to vacation or out of town business trips the Public Information Officer will
advise the communications supervisor.
4. When an incident requires an immediate agency spokesperson, the Incident Commander shall
designate a spokesperson.
5. When the Public Information Officer is unavailable during normal work hours, the assistant to the
Public Information Officer may release information from agency files.
6. In the Public Information Officer's absence, the Deputy in charge of an incident or their supervisor
will release information concerning criminal investigations and incidents.
7. When available, the Detective in charge of a criminal investigation or their supervisor will answer
media representatives' inquiries on agency cases.
8. The Assistant Public Information Officer will, during normal office hours, attempt to comply with
media requests for information by notifying the appropriate person to supply the information, be it
the Sheriff, a Detective in charge of the investigation, a Division Chief or a Shift Commander.
9. VSO employees shall cooperate with the Public Information Officer and assist in the release of
information, which does not impede or interfere with ongoing investigations.
10. The Public Information Officer shall seek the advice of Incident Commanders, Detectives or other
Deputies in charge of incidents or operations in a conscientious effort to protect the rights of
individuals and the interests of the VSO.
11. Individual Personnel are not prohibited from answering telephone calls and questions from the
media concerning an investigation or incident. However, particulars about victims, suspects or
witnesses relative to an individual case, or information which may be confidential or exempt, shall
not be released without the authorization of the Public Information Officer.
12. When other public service agencies such as Fire Services, Medical Examiner’s Office or other
outside agencies are involved in a mutual effort, the agency having primary jurisdiction shall be
responsible for coordination and release of any information beyond the basic information provided
by either the VSO Public Information Office, or Communications Center personnel.
B. PRESS RELEASES

1. Public information shall be released as promptly as circumstances allow in an impartial, courteous
and objective manner. The Supervisor or Deputy in charge shall prepare and forward newsworthy
events to the Public Information Officer in a timely fashion. The Public Information Officer shall be
responsible for releasing press releases.
2. When deemed necessary and approved by the Sheriff, the Public Information Officer may
distribute public service announcements to all local television, radio and newspaper companies
within Volusia County, Florida.
3. Press releases regarding criminal activity and events, which may be of interest to the press are
available to all legitimate media sources from the Public Information Office.
4. Supervisors shall ensure that information concerning newsworthy events, which has been
released to the press during the absence of the Public Information Officer is reported to the Public
Information Officer as soon as possible.
5. Press releases should be prepared on major events or arrests, the seizure of large quantities of
narcotics, weapons or currency, items of public interest and unusual events and forwarded to the
Public Information Officer for release.
6. Press releases shall be released on a daily basis: as they occur if during working hours or during
a major incident day or night.
7. To ensure information is equally available to all area media, press releases will be broadcasted by
electronic transmission to agencies on a recipient list.
8. Press releases are issued in the Sheriff’s name and shall be generally limited to those aspects of
the case or incident that are "public record." However, a press release may contain additional data
the Detective in charge of the incident and Public Information Officer consider appropriate and
which does not conflict with Federal and State law.
C. INFORMATION NOT TO BE RELEASED
1. Neither the Public Information Officer nor any other member of the VSO shall release the following
information:
• Information concerning the testimony or credibility of any prospective witness. VSO personnel
will not give their opinion on the specific merits of a case or the specific quality of evidence.
• Information received from other law enforcement agencies without their concurrence.
• The identity of critically injured or deceased persons, until the next of kin has been notified.
• The specific cause of death until determined by the Medical Examiner.
• The exact monetary figures involved in robbery or embezzlement cases, until completion of
the investigation.
• Identity or location of suspects, without permission of the Detective in charge.
• Unchecked or unverified leads or information.
• Information concerning civil actions.
• Information commonly used as investigative tools, i.e., specifics that only the suspect would
know and may be used as suspect confirmation.
D. EXCEPTIONS TO PUBLIC INFORMATION
1. Among the exceptions to the public information law are:
• Information on active criminal intelligence or active investigative information without the
permission of the Case Agent or Detective in charge.
• Information, which may identify a confidential informant or source.
• Surveillance or undercover techniques, procedures or personnel.
• Information or photographs, which reveal the identity of victims of a sexual battery or lewd,
lascivious, or indecent assault.
• Information that reveals the identity of the victim of any sexual offense or child abuse.

• Information that would reveal the assets of the victim of a crime.
• Information that would reveal the address or telephone number of active or former law
enforcement personnel or the address, place of employment or school of spouse or children.
• Information revealing the substance of a confession, until the final disposition.
• As outlined in Florida Statutes, press releases may include the names and addresses of
juveniles taken into custody for a violation of law, which, if committed by an adult, would be a
felony. Also, the names and addresses of such individuals may be released if they were found
by a court to have committed at least three or more violations which, if committed by an adult,
would be misdemeanors.
• Information relating to a complaint or the existence of a complaint filed against a law
enforcement officer until the final disposition of the complaint.
• Complaints or records relating to discrimination, until the final disposition.
• Inmate medical records.
• Expunged or sealed arrest records.
• Victim information, if the victim has invoked the confidentiality provisions afforded by the
Florida Constitution Article 1. Section 16 Rights of Accused and Victims, known as Marsy’s
Law.
E. ONGOING INVESTIGATIONS
1. The Supervisor or Deputy in charge of an ongoing investigation or newsworthy event shall forward
information to the Public Information Officer as soon as possible. The release of information
regarding ongoing investigations shall conform to the guidelines stated herein.
2. Information that may be released before charges are officially filed may include:
• A confirmation or denial that an offense allegedly occurred.
• A brief, non-technical explanation of the incident as reported.
• The location, date, and time of the alleged incident.
• Confirmation that arrest(s) was made.
• Name of officer in charge of investigation (unless confidentiality is requested or necessary
due to assignment).
• A statement that the matter is under investigation.
3. Information that may be released after official charges have been filed includes:
• Specific charges against the defendant.
• The defendant's name and identifying information.
• The arresting Deputy's name and a statement of investigation duration.
• Circumstances of the arrest, i.e., place and time, amount of resistance, weapons involvement
and a general description of property seized.
4. The Public Information Officer may arrange for the release of mug shots on a case-by-case basis
and upon the request of the media pursuant to Public Records law.
5. In some cases, information which is not confidential by law may be of a sensitive nature.
6. The Public Information Officer should make the press aware of victim's requests that certain
information not be released.
7. The decision to publish the information is the responsibility of the press.
F. PRESS CONFERENCES
1. A press conference may be conducted with the consent of the Sheriff.
2. In most cases, the Sheriff, a Division Chief or the Deputy in charge of the case, and other
knowledgeable Deputies will be present to provide additional background information.

3. VSO representatives should be appropriately attired and respond to inquiries courteously.
4. The Public Information Officer should respond to improper questions or adversarial situations.
5. Media representatives will be supplied with appropriate press packets. Packets may include, but
are not confined to:
• When appropriate, a general press release detailing the incident, with correctly-spelled
names, dates of birth and addresses of suspects.
• Applicable statistics.
• Photographs of suspects, news clippings and other visual objects that will meet the special
needs of television crews.
6. At the discretion of the Sheriff, Public Information Officer or their designees, any party or
representative of the news media may be prohibited entry to the press conference area.
7. Media representatives will remain in one central location until the press conference is scheduled
to begin. At the conclusion of the press conference, reporters will be escorted from the room and
will exit through the same door.
8. In instances where the VSO is engaged in an activity with another agency (e.g., another law
enforcement agency, fire department, Medical Examiner's Office), the agency having primary
jurisdiction shall be responsible for releasing or coordinating the release of information.
G. STAGING AREAS
1. The media shall remain outside the outer perimeter or within the established press area at the
scene of an unusual or high risk incident, major occurrence, major fire, natural disaster or crime
scene.
2. The Public Information Officer shall be responsible for the control of the press within the press
area, and shall have the authority to eject individuals disrupting or hampering law enforcement
activities.
3. In the event a reporter is ejected from the press area, the Public Information Officer will record the
event and report the incident in writing to the reporter's supervisor.
4. Information shall be released and coordinated by the Public Information Officer.
5. In the absence of the Public Information Officer, the Incident Commander shall designate a Deputy
to act as Public Information Officer.
H. PRESS EXPECTATIONS
1. News media representatives will not interfere with the following law enforcement operations at the
incident scene:
• Contacting barricaded suspects during the operation.
• Soliciting information from emergency services personnel while they are performing their
assigned duties.
• Using lights and camera equipment in such a manner as to endanger the lives of personnel.
• Media representatives shall remain within the designated press area or outside of the outer
perimeter.
2. Media representatives will be requested to honor specific requests to delay the release or omit
information obtained within the (inner perimeter) press area when it relates to:
• The identity of critically injured or deceased persons, until the next of kin has been notified.
• When information release might be of aid to a suspect, i.e., the live coverage of operations
which could endanger the lives of law enforcement personnel, or operations during a
barricaded suspect or hostage situation.
• When photographing undercover or surveillance personnel would reveal their identity.
• Specifics that only the perpetrator or person committing an offense would know and that may
be used as suspect confirmation.

3. Media representatives will remain in one central location until the press conference is scheduled
to begin. At the conclusion of the press conference, reporters will be escorted from the room and
will exit through the same door.
4. Media representatives in violation of the expected behavior will be ejected from the press area
and are subject to removal from the media distribution list.
5. When a media representative violates one or more of the above listed rules, the Public Information
Officer and the Incident Commander shall submit a written report to the Sheriff detailing the event.
6. Each incident will be decided on a case by case basis.
7. In most cases, violations may be handled by mediation with the media representative's supervisor.
8. The Public Information Officer shall maintain files relating to violations.
9. The Public Information Officer shall be responsible for identifying problems, which may occur
between the VSO and the press. If these problems are the result of a policy failure, the Public
Information Officer shall solicit ideas and suggestions from the press and submit a written
evaluation of the problem(s) and input from the press, to the Sheriff.
10. These suggestions and ideas will be taken into consideration in the revision or formulation of

OFFICE

GO-055-01 01/05/2021 04/14/2021
Title
VICTIM ASSISTANCE
I. PURPOSE
The purpose of this general order is to delineate responsibilities and furnish guidelines for the implementation
and delivery of victim and witness services by members of the Volusia Sheriff’s Office (VSO). This general
order will also govern the relationship between VSO and victim/witness efforts of other agencies and
organizations.
II. DISCUSSION
Article I, Section 16 of the Florida Constitution and Florida Statute 960.001 outline the rights of victims and
witnesses of crimes. In order to further these objectives a program has been established that assists victims
and witnesses with referral to the appropriate community service agencies and aids them, when possible, to
attain a state equivalent to that prior to the offense.
III. POLICY
It shall be the policy of the VSO to utilize the Victim Advocate Program and the Victim Services Program of
the State Attorney’s Office to provide a strong link between the victims of a crime and VSO. It shall be the
overall goal of VSO to assist victims of a crime and their families, to return to the level of normalcy enjoyed
prior to the offense and to ensure compliance with Article I, Section 16 of the Florida Constitution and Chapter
960, Florida Statutes.
The VSO is committed to the development, implementation and continuation of victim/witness assistance
programs and activities and shall comply with Florida’s Constitution and Statutes.
IV. PROCEDURE
A. LIAISON PROCEDURES
1. The Criminal Investigations Lieutenant shall be responsible for coordinating the VSO Victim
Advocate Program involvement with the State Attorney’s Office Victim Assistance Program.
2. The Criminal Investigations Lieutenant shall maintain liaison with criminal justice agencies,
government and non-government agencies and organizations concerned with victim/witness
needs and rights.
3. VSO will utilize these agencies and maintain communications with them to ensure accurate and
up-to-date knowledge on the services offered.
4. VSO shall maintain liaison to offer and receive suggestions in order to correlate effective methods
of serving victims/witnesses.
5. Victim/Witness awareness training shall reflect the findings of the victim/witness assistance
analysis.

B. VICTIM/WITNESS SERVICES
1. All VSO employees are charged with the responsibility of assisting the public and shall treat all
victims and witnesses with fairness, compassion and dignity.
2. Victim/witness services are divided into two categories: those offered by the VSO and those
provided through other agencies and organizations within the community.
3. Members shall evaluate the circumstances encountered by the victim or witness. The member
shall offer assistance or arrange the appropriate service if provided by the VSO. If the needed
service is not one provided by the VSO, the member shall determine the appropriate resource and
make the appropriate referral to the outside agency or organization. VSO personnel shall refer
persons in need of assistance to the law enforcement agency having jurisdiction, or when not
related to criminal matters, to the agency best able to provide the requisite aid.
4. The responsibility to inform victims and witnesses of the available services rests with each
individual employee, particularly Law Enforcement Operations Deputies, Detectives and
Communications Services Section Telecommunicators.
5. NOTE: VOLUSIA FLAGLER 2-1-1 is a comprehensive one-stop resource of social services, health
and wellness programs offered throughout the community and is facilitated through United Way.
The service is free and confidential and available 24/7/365 either on-line at www.211live.org, or
through the 2-1-1 Call Center.
C. SERVICES OFFERED PRIOR TO DEPUTY’S ARRIVAL
1. Whenever a victim or witness reports a crime, a Deputy is assigned to respond as expeditiously
as circumstances allow. If a victim or witness should need information or assistance prior to the
Deputy’s arrival, the VSO maintains a single point of contact that is available 24 hours a day.
2. A victim/witness calling the VSO Communications Center has access to information, including the
VSO emergency response phone number, regarding the victim/witness assistance offered by the
VSO. Telecommunicators staffing the Communications Center maintain copies of the
Victim/Witness Information/Rights Pamphlet and this general order from which they are able to
answer a caller’s questions.
3. United Way maintains a 24 hour a day help line, “First Call for Help,” that provides referral
information that is available from a single point of contact regarding services offered within Volusia
County by other organizations, both governmental and private sector, for victims/witnesses in need
of medical attention, counseling and emergency financial assistance.
4. As a back-up, callers to the Sheriff’s Communications Center may also be referred to the United
Way First Call for Help telephone line for information regarding services offered by other agencies
and organizations. Directory of Human Services for Volusia and Flagler Counties will be kept
readily available at the Communications Center for referring persons in need of assistance.
5. The phone numbers for United Way First Call for Help shall be printed and distributed on various
VSO materials such as the Victim/Witness Information/Rights Pamphlet, business cards, Internet
web page and other appropriate mediums.
6. Victim referral services shall also be available by phone or in person at any District Office and
through the VSO Victim Advocate Program, during normal business hours from 0800-1700,
Monday through Friday.
D. SERVICES OFFERED DURING PRELIMINARY INVESTIGATION
1. During the preliminary investigation, Deputies shall:
a. Provide the victims/witnesses with the Victim’s Right to Confidentiality Form advising them of
their right not to prevent disclosure of information or records.
(1) The form is located under Agency Forms/Law Enforcement/Victim’s Right to
Confidentiality.
(2) The form shall be completed and submitted to Records for every crime where there is
an identified victim. If the victim refuses to sign the form, such will be documented in
the deputy’s report.

(3) Deputies shall state at the end of the Incident Report Narrative that the victim has or
has not elected to prevent disclosure of confidential or privileged information per
Marsy’s Law.
b. Provide the Victim/Witness with the Victim/Witness Information/Rights Pamphlet (Marsy’s
Law Pamphlet).
(1) Deputies shall complete the front cover of the pamphlet to include the case number and
investigating Deputies name.
(2) Deputies shall inform the victim/witness, the pamphlet contains contact information,
including telephone numbers, to report additional or receive the status information
regarding the case.
(3) Deputies shall state in the incident report narrative that the victim/witness was provided
the Marsy’s Law Pamphlet.
2. Deputies and Detectives shall advise the victim/witness regarding procedures to follow if the
suspect or the suspect’s family threatens or otherwise intimidates them. Victim/witnesses shall be
instructed to telephone 911 if the threat is immediate or to dial the non-emergency phone numbers
to the Communications Center if the threat is not exigent.
3. When a Deputy has reason to believe a victim/witness has been threatened and there are specific,
credible reasons to believe intimidation or further victimization will occur, the Deputy will ensure
the appropriate steps are taken. The appropriate steps may range from arranging for protective
custody to offering words of encouragement. Members shall contact their supervisor for further
instruction in arranging protection, if necessary.
4. Deputies and Detectives will provide information to the victim/witness regarding subsequent steps
in the processing of the case.
E. FOLLOW-UP INVESTIGATION SERVICES
1. Arresting Deputies and Detectives assigned to a follow-up shall utilize the VSO Victim Advocate
Program to re-contact the victim/witness periodically when there is reason to believe an event has
had an unusually severe impact on witnesses or victims.
2. The Deputy or Detective in charge shall request assistance from the Victim Advocate Program
and provide the assigned Victim Advocate with the necessary information to explain to the
victim/witness the procedures involved in the prosecution of their cases and their role in those
procedures, so long as it does not endanger the successful prosecution of the case.
3. The supervisor shall ensure that the arresting Deputy or Detective forward a copy of the report to
the Victim Advocate Program Office, with a request for assistance, if an Advocate does not
respond to the scene.
4. Deputies and Detectives shall schedule line-ups, interviews, and other required VSO
appearances at the convenience of the victim/witness, when possible.
5. If requested, Deputies and Detectives shall coordinate with the assigned Victim Advocate to
arrange for transportation for the victim/witness on a case by case basis for VSO scheduled
activities.
6. Efforts shall be made to promptly return evidentiary property to the victim. Whenever possible, the
property shall be photographed in accordance with the rules of evidence and returned to the
owner.
7. Upon request, written notification to the employer that the need of the victim/witness may
necessitate absence from work shall be provided.
F. VICTIM/WITNESS INFORMATION/RIGHTS PAMPHLET (MARSY’S LAW
PAMPHLET)
1. The VSO Victim/Witness Information/Rights Pamphlet explains the rights of victims and witnesses,
in compliance with Florida Constitution Article I, Section 16 (Marsy’s Law) and Statute 960.001.
VSO employees shall provide this pamphlet to every victim reporting a crime and witnesses which
may be called upon to testify.
2. Every District headquarters and all Law Enforcement Operations vehicles shall keep a sufficient
supply.

3. The Victim/Witness Information/Rights Pamphlet provides information regarding:
a. The Florida Constitution Article I, Section 16, Rights of Accused and of Victims
b. Florida Statutes Chapter 960 Victim Assistance
c. Requesting restitution
d. Florida’s Crime Victim Compensation Program
e. Victim/witness protection
f. Notifications made to victims/witnesses
g. Scheduling changes
h. Filing a victim impact statement
i. Victim’s right to request the offender charged with violating Florida Statute 775.0887(1)(a)-
(n) to be tested for HIV/Hepatitis
j. Victim’s/witness’ roll in the criminal justice process and the stages in the process
k. Services available to victims:
(1) Contacts for numerous community based support organizations
(2) Through the State Attorney’s Office
(3) Through the VSO:
• Victim/Witness protection
• Scheduling
• Work notification for absences necessitated by the case
• Creditor notification of serious financial strain caused by the case or incident
• Support by the Victim Advocate Program
l. Legal rights and remedies for victims of domestic, dating, repeat, and sexual violence and
stalking:
(1) Definitions of domestic, dating, and repeat, and sexual violence and stalking
(2) What the laws mean and how they can help the victim
(3) How to apply for an injunction for protection
(4) What to do if the respondent violates the injunction
m. Contacts for:
• VSO
• Law enforcement agencies
• State Attorney’s Office
• Witness coordination
• Government and private organizations providing support or resources to victims
G. VICTIM ADVOCATES
1. LINE OF AUTHORITY
a. The Victim Advocate Program is assigned to the Investigative Services Section under
Criminal Investigations. The Criminal Investigations Lieutenant has daily coordination and
administrative responsibility over the program and supervises activities of the advocates.
b. Advocates may be paid or volunteer members of the VSO who have undergone specialized
training in victim advocacy. Advocates have no arrest power or law enforcement authority.
c. Advocates will be on a rotating emergency call out list. The on-call Advocate shall be available
to respond to calls for service involving severe impact to victims.
d. Advocates will comply with all policies, procedures and orders issued by competent authority
of the VSO and in accordance with all VOCA rules and regulations.

2. JURISDICTION
a. The VSO Victim Advocate Program will provide support to victims of crimes and tragedy
within unincorporated Volusia County and any contracted cities. The Victim Advocate
Program administrative office is located in the Sheriff’s Operations Center, or may be
operationally placed at satellite offices in designated Districts, as determined by the
Investigative Services Captain, or designee.
3. VICTIM ADVOCATE PROGRAM’S CRIMINAL INVESTIGATIONS LIEUTENANT
a. The Lieutenant shall:
(1) Organize and administer all training necessary for implementation, maintenance, and
management of the program.
(2) Develop a case assignment system to ensure an organized system of case
management and follow-up.
(3) Review all the reports referred from other members of the VSO.
(4) Ensure that supplemental reports are completed and submitted for approval.
(5) Ensure that contacts with, and activities involving, clients are documented in
confidential advocate files.
(6) Supervise the performance of each advocate to ensure high quality service delivery.
(7) Maintain personnel and training files of volunteer advocates.
(8) Assist the Grants Coordinator to ensure all requirements of the VOCA grant are met
and maintained.
(9) Ensure all Victim Advocate contact numbers and information is accurately reflected on
the on-call schedule.
(10) Act as liaison to area service providers to ensure quality referrals.
(11) Participate in various public and community functions to keep the citizens of Volusia
County aware of the Victim Advocate Program and its ability to deliver services to the
victims of crime and other unexpected emergencies.
(12) Assist in obtaining information and resources available to the citizens.
(13) Ensure Victim Services Practitioner certification status is maintained and that advocates
are given training opportunities offered by Attorney General's Division of Victim
Services, Criminal Justice programs and the VSO.
(14) Complete other coordination tasks, as assigned.
4. ADVOCATE DUTIES
a. Advocate duties include, but are not limited to:
• Providing the Criminal Investigations Lieutenant with current, accurate contact
information.
• Handling emergency call-outs in a satisfactory manner.
• Successfully completing training as assigned.
• Filing reports under the supervision of the Criminal Investigations Lieutenant.
• Recording all contacts with victims or citizens.
• Maintaining a friendly, helpful and professional demeanor when in contact with the
public at all times when engaged in the advocacy mission.
b. Advocates are to be mindful of the fact that they are representatives of the VSO and to act
accordingly at all times.
c. Advocates receiving calls for service will complete a Victim Contact Log. The Log will be
maintained in the advocate’s office for follow up.
d. All members of the Victim Advocate Program will have access to highly sensitive information.
There is an absolute need to respect victim privacy and to avoid any type of activity that would
expose victims, or family members, to unwarranted public exposure and related

embarrassment. Attention must be given to avoiding activity that would hamper successful
court processing of the case. It cannot be stressed too strongly that confidentiality is a legal
requirement as well as being the expressed policy of the VSO. Any and all information given
to members of the media will be given through the Public Information Office and approved by
the Victim Advocate Coordinator. All members of the Victim Advocate Program will sign a
Confidentiality Form.
e. Victims will be advised to call the Victim Advocate Office the following day to make an
appointment for any further assistance needed in the criminal justice system (1-800-755-
4264). If no call is received, an advocate will make at least one follow up call to the victim.
f. Advocates will not respond to natural death cases or cases that do not fit the Victims of Crime
Act (VOCA) guidelines.
5. DRESS CODE
a. Advocates shall be dressed in appropriate civilian attire:
• Business casual attire is required. No tee shirts or torn jeans are permitted.
• In rare unavoidable cases when the advocate must respond immediately and does not
have the opportunity to change clothes, an exception to the dress code may be
necessary.
• Professional business attire is required when attending court.
• A VSO identification card will be worn at all times while in the work place or on duty in
the field.
• Wind breaker and Polo type shirt with VSO insignia will be issued attire.
6. AFTER HOURS CALLOUT
a. The Victim Advocates are available during normal business hours from 0800-1700, Monday
through Friday. The decision to call out a Victim Advocate at any other time shall be made by
the first line supervisor. The immediacy of the situation, the age of the victim if the victim is a
child or elderly, and the seriousness of any injuries should be given great weight by the
supervisor when making this decision.
b. The Victim Advocates can be reached outside normal business hours through the
Communications Center.
c. The dispatcher will refer to the call-out list to initiate “advocate call for service.” The dispatcher
will give the advocate the information provided by the supervisor.
d. Advocates will respond to the location in a safe and direct manner. No speeding or breaking
of traffic laws will be tolerated.
e. Upon arrival of an advocate, the requesting supervisor will brief the advocate on what is
required in terms of services. The supervisor will not leave the advocate alone at a potentially
dangerous scene. The advocate will be briefed on hazards, both human and environmental,
by the requesting supervisor. The Advocate will not enter any scene without the permission
of the supervisor in charge of that scene. The time entered and the time of exit along with a
description of the task will be documented by the advocate.
f. The Criminal Investigations Lieutenant must be notified immediately via phone in the event
of an extraordinary call-out of a victim advocate.
g. The Criminal Investigations Lieutenant has the authority to modify the response of personnel
due to qualifications and experience.
h. Advocates will be on a rotating emergency call out list. The advocate on-call shall be available
and ready to respond to calls for service at all times. It is the responsibility of the advocate to
notify the backup on-call advocate and VSO Communications if the advocate cannot respond
to calls for service. Victim Advocates will be fit for duty while on-call and adhere to VSO
general order GO-026-02 Standards of Conduct.
7. OTHER SERVICES
a. Deputies shall provide the assistance necessary to ensure the safety and security of
victims/witnesses. Victims/witnesses in need of referral shall be directed to the agency best
suited to provide assistance.

8. NOTIFICATIONS
a. The VSO provides specific victim/witness assistance services upon the arrest and during
post-arrest processing of a suspect. This service is provided in the form of notification to the
victim/witness under the following circumstances.
b. The VSO shall promptly attempt to notify the victim when the accused is arrested.
c. When any employee of the VSO becomes aware of danger to a victim/witness, prompt and
reasonable efforts shall be made to warn the victim/witness.
d. In the event the witness is outside the jurisdictional responsibilities of the VSO, the
appropriate agency shall be notified and the employee contacting said agency shall request
that reasonable precautions be taken.
e. In the case of a homicide, pursuant to chapter 782; or a sexual offense, pursuant to chapter
794; or an attempted murder or sexual offense, pursuant to chapter 777; or stalking, pursuant
to s. 784.048; or domestic violence, pursuant to s. 25.385, the arresting Deputy or Detective
must request that the victim or appropriate next of kin of the victim or other designated contact
complete a victim notification card. However, the victim or appropriate next of kin of the victim
or other designated contact may choose not to complete the victim notification card. If this
option is waived, it shall be documented in the incident report.
f. Unless the victim or the appropriate next of kin of the victim or other designated contact
waives the option to complete the victim notification card, a copy of the victim notification card
must be filed with the incident report. The notification card shall, at a minimum, consist of:
(1) The name, address, and phone number of the victim; or
(2) The name, address, and phone number of the appropriate next of kin of the victim; or
(3) The name, address, and phone number of a designated contact other than the victim
or appropriate next of kin of the victim;
(4) Any relevant identification or case numbers assigned to the case.
9. HOMICIDE NOTIFICATION
a. The Deputy or Detective arresting an accused shall attempt to make prompt notification to
the victim, relative of a minor who is the victim, or relative of a homicide victim that the arrest
has been made and the results shall be recorded in the incident report.
b. If contact cannot be made by the arresting Deputy or Detective within a reasonable amount
of time, the information concerning the arrest shall be forwarded to the VSO Victim
Advocate(s) with a request that contact be attempted. The Victim Advocate shall notify the
Criminal Investigations Lieutenant of such request.
c. Contacts/attempted contacts shall be recorded and maintained via files or data base. This
data base or file shall contain the date of contact/attempted contact, the case number,
suspect identifiers, the name, phone number, address of the person contacted, and the
person attempting contact.
d. Agencies outside the jurisdiction of the VSO that issued warrants shall be informed of the
arrest. The issuing agency shall have the responsibility of contacting the victim.
10. SPOUSE ABUSE
a. Cases of spouse abuse where there is a serious impact and the suspect is not charged shall
be referred to the VSO Criminal Investigations Lieutenant or designee. The spouse abuse
victims may be contacted, offered assistance and given referral information.
11. JUVENILE VICTIMS
a. Those cases involving juvenile victims shall be coordinated between the District Detectives
and the VSO Investigative Services Section, Child Exploitation Unit, in accordance with VSO
policy and procedures.
b. Liaison shall be maintained between the District Detectives, the Child Exploitation Unit and
the VSO Victim Advocate Program to ensure this coordination.
12. CHAPLAINS

a. VSO Chaplains are available to assist the public, as well as VSO personnel, in the event of
severe injuries, deaths, homicides, suicides/suicide attempts, mentally disturbed persons and
other situations or tragedies.
b. Chaplains shall be aware of the various community service agencies and functions available
to victims.
c. Chaplains are specially trained and qualified volunteers that are available to Detectives and
Deputies in cases in which immediate counseling or other compassionate services are
required.
d. The LEOD Executive Officer or designee shall ensure that all Chaplains are properly trained
in those tasks which they perform. Training shall be coordinated with the Training Section.
e. The LEOD Executive Officer or designee shall determine the records system and reports, if
any, that are to be kept.
f. Chaplains shall be used to notify the next-of-kin of deceased, seriously injured, or seriously
ill persons. The Chaplain shall be accompanied by a uniformed Deputy.
13. EMPLOYEE ASSISTANCE
a. In accordance with VSO general order GO-022-02 Benefits and Leave, when an employee is
seriously injured or killed on duty, the "person to be notified in case of emergency" listed in
the Records Management System (RMS) shall be notified in person by a Chaplain and the
Sheriff, the Chief Deputy or in their absence, the ranking VSO deputy.
b. Employees wishing to change or update the "person to be notified", should complete an
emergency notification form.
c. In the event of the death of an employee, the immediate supervisor of the employee at the
time of the event will be appointed liaison.
d. The supervisor or designee shall assist the family of the deceased or seriously injured by
providing information concerning benefits and support services available to the family, assist
the family with funeral arrangements (if applicable), maintain contact with the family
throughout any criminal proceedings, maintain long term contact with the family, and keep
the VSO informed of the needs.
e. The Human Resources Section will send notification of the death to the Florida Retirement
System and Life Insurance agency who, in turn, will provide the survivors of the deceased
with a record of benefits due them.
f. The supervisor of persons seriously injured on duty shall follow the procedure found in the
Workers Compensation (On the Job Injury) section of GO-022-02 Benefits and Leave.
• RECORDS
g. All cases where a referral has been made to the VSO Victim Advocate Program shall be
documented by the investigating Deputy in the case report. Records shall be maintained in
accordance with state statutes and VSO policies.
h. Members will ensure the confidentially of records, files and the roles of victims/witnesses in
case development to the extent consistent with state and federal law. The confidentiality of
files will be determined by a review of the public information law and VSO policies and
procedures as they relate to the release of information.
14. PUBLICITY
a. The VSO will use a variety of methods to inform the public and media about the VSO
victim/witness services.
b. The VSO Victim/Witness Information/Rights Pamphlet explains in brief the rights of victims
and witnesses. VSO employees shall provide this pamphlet to every victim reporting a crime
and to witnesses who may be called upon to testify.
c. Information concerning the rights of victims and witnesses will be posted on the VSO Web
site.
15. DOCUMENTED REVIEW

a. The Criminal Investigations Lieutenant shall complete a documented review, at least once
every two years, of victim/witness assistance needs and available services within the VSO
service area. To the extent that another organization’s survey conforms to these
requirements, that survey may be adopted in whole or in part.
b. This documented review shall include:
• The major type and extent of victimization.
• An inventory of information and service needs of victims/witnesses in general.
• Victim assistance and related community services available within the County.
• Identification of any existing or emerging unfulfilled needs and selecting those that are
appropriate for the VSO to fulfill.
16. USE OF DOCUMENTED REVIEW
a. A copy of the biennial report shall be submitted to the Chief Deputy for strategic planning
review by the Sheriff’s Staff.
b. Staff shall use this documented review to assist in better defining VSO goals and objectives
related to the delivery of services to the victims/witnesses of crimes and coordinating with
partner agencies.
c. Services provided by VSO but better rendered by other agencies or organizations shall be
reviewed for discontinuation. Identified lapses and unmet needs shall be reviewed by the
Staff for possible referral through the liaison activities of the Criminal Investigations
Lieutenant or designee.
V. REFERENCES
• Victim/Witness Information/Rights Pamphlet (Marsy’s Law Pamphlet)
• http://www.211live.org
• Victim’s Right to Confidentiality Form (Marsy’s Law), VSO Form # 071519.001

OFFICE

GO-061-01 01/05/2021 None
Title
TRAFFIC ADMINISTRATION
I. PURPOSE
The purpose of this general order is to provide general guidelines and assign responsibility for the
enforcement of State and local traffic laws and ordinances.
II. DISCUSSION
The enforcement of traffic laws is an integral part of the law enforcement function. It is one of the most visible
activities observed by the public, and frequently is the only contact some citizens may have with a law
enforcement officer. Traffic stops are important not only because they promote driver safety, but also because
they frequently reveal criminal activities which may have otherwise gone unnoticed.
The Volusia Sheriff’s Office (VSO) abdicates the responsibility of traffic crash investigation in the
unincorporated areas of Volusia County and any municipalities that contract for law enforcement services to
the Florida Highway Patrol, except within the incorporated municipalities of Deltona and DeBary. Investigating
crashes, along with other law enforcement functions within the incorporated cities, that do not contract with
the VSO for law enforcement services are primarily the responsibilities of the respective police departments.
The VSO has a responsibility to reduce traffic crashes by the enforcement of Florida Statutes and local
ordinances. This responsibility includes the formulation of policy and procedures, the development of
effective enforcement techniques, allocation of personnel, and the evaluation of the effectiveness of the traffic
enforcement effort.
III. POLICY
It shall be the policy of the VSO to maintain a Traffic Unit to plan, analyze, monitor, implement and coordinate
the VSO traffic activities.
IV. PROCEDURE
A. ORGANIZATION AND RESPONSIBILITIES
1. The Traffic Unit shall be under the administrative command of the Special Operations Section of
the Support Operations Division and shall have the responsibility of planning, analyzing,
monitoring, coordinating and implementing the VSO traffic activities. These activities include, but
are not limited to:
• The operation, maintenance, and control of all speed measuring devices
• The VSO breath testing equipment and activities
• Parking and congestion control
• Maintaining liaison with Traffic Engineering, the Volusia County School Board Transportation
Department, and other groups interested in traffic safety

• Conducting traffic related surveys and preparing and maintaining traffic related reports
• Scheduled escort and selective enforcement activities
• Responding to traffic related complaints
2. The Traffic Unit conducts the VSO Traffic Education Activities.
3. Traffic Unit Deputies shall be deployed in an effort to reduce traffic crashes and respond to the
needs of the motoring public. This function includes:
• DUI enforcement and breath testing operations
• Radar operation in areas where speed violations occur
• Traffic violations and other related offenses
• Crowd and traffic control functions
• Mobility and rapid response, under certain conditions such as disturbances in congested
areas
• Directing traffic when necessary to ensure the safe and efficient flow of vehicular and
pedestrian traffic
• Maintaining police visibility in areas known to produce frequent violations or which have a
high crash count
• Stopping violators and issuing warnings or traffic citations, as appropriate
• Arresting violators found to have committed criminal traffic offenses
4. It shall be the responsibility of all uniform personnel to enforce the traffic laws, ordinances, and
regulations of the State of Florida relating to traffic.
5. The Traffic Unit assigned to District 4/Deltona and District 6/Debary report directly to their
respective Districts.
B. TRAFFIC UNIT SUPERVISOR
1. The Traffic Unit Supervisor shall be responsible for:
• Ensuring the Traffic Unit is properly trained, equipped and maintained to carry out the traffic
enforcement function.
• Ensuring that annual goals and objectives to support this function are developed.
• Planning, crash and enforcement information review and monitoring, and coordinating of
traffic activities.
• Conducting a documented annual review of selective traffic enforcement activities.
• Developing annual performance objectives based on the annual review of activities.
2. The Traffic Unit Supervisor, or designee, shall enter data into the records management system,
which is capable of providing accurate information regarding traffic crash and citation information.
Such information shall be available upon request.
3. Traffic supervisors shall have the capacity to produce daily activity and citation summaries utilizing
the CAD/RMS System and the Agency’s crash and citation software system.
C. REPORTS
1. All incident reports related to traffic or traffic hazards shall be maintained in Central Records.
Copies of these reports will be available for the Traffic Unit for review. The Traffic Unit shall work
with the Volusia County Crime Center (VC3), which provides various temporal and geographic
analysis reports, electronic mapping as determined by crash and enforcement information.
2. VC3 will be utilized to prepare maps of specific locations to assist with resource deployment and
evaluation of various selective enforcement activities.
3. Collision data, enforcement activity records and traffic violation factors as provided by the Florida
Crash Records Database (Florida DHSMV) provide data summaries for Volusia County and
contain a tabulation of the most common contributing crash factors.

4. These reports shall be reviewed along with the Volusia County Traffic Engineering Crash Records
database information; Traffic Engineering provides detailed reports to all user-agencies in the
County. Reports are used to support field operations in trend monitoring and decision making;
assist in traffic enforcement program planning and development; devise counter measures, and
evaluate program effectiveness.
5. VSO generated reports and records may be filed, stored, or accessed via computer systems.
6. TRAFFIC RECORDS
a. Specific information concerning traffic activities is available for planning, research,
management, and informational purposes upon request from the following locations:
7. TRAFFIC ENGINEERING
a. Information concerning traffic patterns, traffic volume data, traffic volume and distribution
reports, trends, roadway hazards, and crash data is provided and readily available.
b. Traffic Unit obtains reports which contain traffic crash enforcement data (reports,
investigations, locations, arrests, dispositions.)
c. Information about routine traffic related deficiencies shall be routinely exchanged. Situations
which may prove hazardous shall be reported immediately to Traffic Engineering.
d. Traffic Engineering provides a yearly Crash Statistic Report. This report contains a statistical
breakdown of traffic crash facts and figures.
e. Traffic Engineering maintains a computerized system for recording crash locations.
8. COMPUTER AIDED DISPATCH (CAD), AND RECORDS MANAGEMENT SYSTEM (RMS)
a. Information concerning traffic enforcement data (citations/arrests) by date, time, location and
type is available. The Records Management System has a complete crash management
system incorporated.
b. All citations, crash reports and traffic arrest reports shall be processed through the RMS
system as expeditiously as possible. These records will be handled in accordance with the
current regulations governing the RMS system. Crash data is maintained in the Agency’s
crash and citation software system.
9. The Florida Department of Highway Safety and Motor Vehicles compiles information
regarding:
• Crash facts – Geographic, temporal and causative analysis of traffic crashes occurring
throughout the State of Florida
• Crash Records/investigations
• Statewide crash analysis by code and individual County.
10. The Florida Department of Community Affairs, Bureau of Public Safety Management
compiles a three year matrix which identifies traffic problems within all of Florida's counties.
11. The National Highway Traffic Safety Administration maintains information regarding:
• Fatal Crashes through the Fatality Analysis Reporting System (FARS)
• Traffic related studies
12. The Traffic Unit shall maintain traffic safety education reports.
13. The Traffic Unit shall respond to and maintain statistical data in reference to requests or complaints
regarding traffic violations.
14. Deputies assigned to directed patrols or STEP shall prepare activity reports that reflect the
enforcement action taken.
15. These reports are reviewed by the Deputy's immediate supervisor and maintained in the Agency’s
crash and citation system.
16. Records Section shall maintain VSO incident reports in reference to crashes without injury
occurring on private property, hazardous roadway incident reports and directed patrols.

17. Clerk of The Court, Violations Bureau – Once issued, copies of traffic citations will be reviewed by
the issuing Deputy's immediate supervisor, then logged into the Records Management System by
those designated by the Traffic Unit Supervisor and transmitted to the Clerk's office.
18. Citation data is logged into the Records Management System prior to transfer to the Clerk's Office.
19. The Clerk's Office maintains copies of citations issued by Deputies.
20. The VSO is responsible for traffic crashes as outlined in general order GO- 061-08 Traffic Crashes.
21. ROADWAY HAZARD REPORTS
a. Hazardous roadway conditions or deficiencies will be verified and appropriate action taken.
Those conditions that cannot be corrected by law enforcement personnel will be referred to
the appropriate agency.
b. Complaints or suggestions which are received or referred to the Communications Section will
be recorded in CAD, then forwarded to the Traffic Unit or the proper agency for analysis and
correction of deficiencies.
c. Written complaints or suggestions received by the VSO shall be forwarded to the Traffic Unit
for evaluation and forwarded as necessary to the appropriate agency.
d. Deficiencies which present a hazard shall be reported to Traffic Engineering by the employee
receiving the complaint.
e. The complainant should be assured that their complaint will be forwarded.
22. The Traffic Unit shall respond to and maintain statistical data in reference to requests or complaints
regarding traffic violations.
• 61.1.1
• 61.1.6
• 61.3.1
• 82.3.3

OFFICE

GO-061-02 01/05/2021 None
Title
SELECTIVE TRAFFIC ENFORCEMENT
I. PURPOSE
The purpose of this general order is to establish and provide guidelines for selective traffic enforcement.
II. DISCUSSION
Crashes may be reduced by the application of such techniques as scientific geographic/temporal assignment
of personnel and equipment and the establishment of preventative patrols to deal with specific categories of
unlawful driving behavior. The techniques used should be based on crash data, enforcement activity records,
traffic volume and traffic conditions.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to employ selective traffic enforcement techniques
to reduce traffic crashes and to deploy available manpower and equipment to those areas having the greatest
concentration of crashes and calls for traffic services.
IV. PROCEDURE
A. GENERAL
1. The ultimate goal of selective traffic law enforcement is to reduce traffic crashes. Selective
enforcement activities shall be governed by a compilation and review of traffic crashes and traffic
enforcement activity records.
2. The Traffic Unit Supervisor shall be responsible for the coordination of all selective enforcement
activities. This includes the comparison of collision data and enforcement activities.
3. The Traffic Unit Supervisor may appoint a Traffic Administration Coordinator to assist; however,
the Traffic Unit Supervisor shall retain the responsibilities of coordinating traffic enforcement
activities.
4. The Traffic Unit Supervisor shall ensure that traffic units are equipped and deployed as needed,
to the areas identified through review of compiled data and various analyses conducted by Crime
Analysis. Information provided by Traffic Engineering, the Records Management System (RMS)
and other traffic data sources shall be the basis for the deployment of manpower and equipment.
5. The Traffic Unit Supervisor shall be responsible for the annual evaluation of the Selective Traffic
Law Enforcement program and setting traffic enforcement goals and objectives for the following
year. The evaluation should attempt to ascertain the effectiveness of selective law enforcement
efforts and include a comparison of work required against work accomplished.
B. COMPILATION AND REVIEW PROCEDURES

1. The Traffic Unit Supervisor or designee shall gather all available traffic crash data, enforcement
activity records, traffic volume, and traffic conditions reports from Traffic Engineering, Florida
Highway Safety and Motor Vehicles and the various sources listed in general order GO-061-01
Traffic Administration. This data shall be compiled and reviewed.
2. Traffic Engineering provides periodic traffic crash analysis reports to the VSO. These reports shall
be incorporated into the VSO compilation and review of traffic enforcement activities. Provided
data includes facts and figures such as a breakdown of fatal crashes, lighting conditions, hit and
run, DUI influences and other contributing factors.
3. The above information shall be used in conjunction with monthly Traffic Enforcement/Crash Data
Summary Reports, VSO incident reports detailing activity during directed traffic enforcement,
Crime Analysis traffic related analysis reports/maps/etc., and the Records Management System
(RMS) to provide a complete review of traffic factors.
4. The review shall consist of the following traffic crash factors, including but not limited to:
• Location, hour, day of week and violation;
• Fluctuations caused by seasonal variations that result in increases in traffic volume and
crashes;
• The types of vehicles involved;
• The volume of traffic;
• Environmental factors;
• The types of violations noted;
• Traffic crash data. The time, location and violation factors should be based upon numerically
significant samples.
• Traffic enforcement activities;
• Equipment availability;
• Comparison of fluctuations caused by seasonal variations that result in an increase of traffic
volume or crashes.
5. Review of these various reports and analyses shall identify and assign priorities as to the types of
violations needing enforcement attention. Enforcement actions shall be in proportion to the
frequency with which they occur in crash situations and in response to traffic-related needs
identified by the analysis.
C. PERSONNEL AND EQUIPMENT DEPLOYMENT
1. Traffic enforcement personnel shall be deployed to areas having the greatest concentration of
crashes and calls for traffic services and at the times experience has shown these occur. The
purpose of the assignments is to take enforcement action against those violations determined to
cause crashes. Crash location data may also influence the geographic distribution of patrol zone
units.
2. The Traffic Unit Supervisor shall deploy Traffic Unit Personnel based on review of traffic crashes
and traffic related calls for service covering the most recent three year period.
3. Speed measuring devices and other equipment shall be issued to Traffic Unit Deputies, as well as
those Deputies in zones identified as having hazardous or congested conditions.
4. The Traffic Unit Supervisor shall make the appropriate geographic adjustments of Traffic Unit
personnel and equipment to compensate for temporal conditions or to address events or situations
demanding attention.
5. The Volusia County Crime Center (VC3) provides various traffic analysis reports; these reports
will be utilized by field supervisors to assist in directing zone Deputies to provide extra patrol and
traffic enforcement to problem areas during the times identified by the analysis.
6. Deputies shall be directed in their enforcement actions toward those violations identified as
contributing to the crashes.

7. Deputies assigned a selective enforcement detail shall document the actions taken during the
detail under an incident number. The data contained in the report will be forwarded to the Traffic
Administration Coordinator.
8. The Traffic Unit Supervisor shall deploy personnel and equipment to areas and times identified by
the report and direct enforcement efforts toward those violations contributing to the traffic crashes.
9. Traffic Unit Deputies assigned a selective enforcement detail shall document the actions taken
during the detail under an incident number. The data contained in the report will be forwarded to
the designated coordinator.
• 61.1.1

OFFICE

GO-061-03 01/05/2021 01/05/2021
Title
TRAFFIC LAW ENFORCEMENT
I. PURPOSE
The purpose of this general order is to establish procedural guidelines and standards for uniformed sworn
employees charged with enforcing traffic laws.
II. DISCUSSION
Traffic law enforcement is the responsibility of all uniformed law enforcement personnel. Emphasis is placed
on the qualitative aspects of traffic law enforcement, rather than quantitative. Activities should be directed to
control violations of the traffic law through preventative patrol, education, and active enforcement.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to enforce the traffic laws of the State of Florida,
and local traffic ordinances and regulations in a uniform and consistent manner, without regard to race,
religion, sex, age, or economic standing in the community.
Deputies shall conduct themselves in a courteous manner, and not intentionally humiliate, embarrass, or
harass citizens.
Unless otherwise directed, Deputies shall retain their discretionary privilege, and shall exercise sound
judgment in reference to traffic law enforcement.
There shall be no "quota system" nor other procedure by which an employee is required to cite a specific or
minimum number of motorists during a specified time period.
IV. PROCEDURE
A. GENERAL
1. Enforcement action is necessary whenever a Deputy observes a serious or overt traffic violation,
or a violation which places others in immediate or near danger.
2. Traffic violations of a routine nature will not be the subject of enforcement action by off duty
personnel. Only those violations which pose an immediate threat to the safety of the public, in
which an "on duty" deputy cannot be summoned, shall be authorized for off duty
stopping/enforcement.
3. Deputies responding to a previously dispatched call for service will balance the seriousness of the
traffic violation against the urgency of the call for service to which they are responding.
4. Deputies shall use discretion in reference to the type of enforcement action to take for traffic
violations. When deciding the level of enforcement action to take, the type and severity of the
violation committed shall be considered. There are three general levels of enforcement action
available to Deputies:

• Warning – Warnings may be either verbal or written. Warnings may be given for minor traffic
infractions when the Deputy feels the warning is sufficient to correct the violation.
• Traffic Citation – Deputies may issue Uniform Traffic Citations for specific violations of
Florida Statutes. Traffic infractions are non-criminal violations and may only be charged
through use of a Uniform Traffic Citation (UTC). Criminal traffic violations must be evaluated
with the utmost care. As in most cases, Deputies have the option to physically arrest the
offender. If physical arrest is not possible or deemed inappropriate, the defendant will be
charged using the Uniform Traffic Citation.
• Physical Arrest – Physical arrest may be made for most misdemeanor and all felony criminal
violations of the traffic laws. All arrests will be in accordance with current Florida law.
5. Misdemeanor violations may be handled:
• By the issuance of a Uniform Traffic Citation with mandatory court appearance;
• By the arrest and release upon issuance of a Uniform Traffic Citation;
• Through arrest, issuance of a Uniform Traffic Citation, and completion of an SA-707 Arrest
Report followed by processing the offender into the County Jail.
• By submission of a SA-707 Complaint Affidavit to include a Uniform Traffic Citation to
accompany the SA-707 to the State Attorney’s Office when physical arrest is not possible or
appropriate.
6. Felony violations may be handled only by the issuance of a Uniform Traffic Citation and physical
arrest of the offender followed by processing into the County Jail; or, by submission of an SA-707
Complaint Affidavit to include a Uniform traffic Citation to accompany the SA-707 to the State
Attorney's Office when physical arrest is not possible or inappropriate.
7. In all cases, Deputies will exercise sound judgment and discretion when deciding what level and
type enforcement action to take.
B. TRAFFIC ENFORCEMENT PRACTICES
1. Concentrated enforcement efforts should be directed at those areas, at the times and for the
offenses, which have been identified by analysis. A variety of tactics may be used to enforce
compliance with the traffic laws.
2. Visible Traffic Patrol – shall be used while conducting:
• Area Patrol – Units may be deployed to a specific geographical area to enforce the traffic
laws. Normally, Deputies will be assigned to particular areas for events or circumstances to
conduct highly visible preventative patrols.
• Line Patrol – Units are stationed on particular roads or highways, either in stationary
observation or moving patrol. Line patrols will be conducted when specific roads or highways
are identified as having unusually high crash or fatality rates. Rigorous enforcement of all
traffic laws should be employed. An example calling for line patrol would be heavy beach
traffic on a specific roadway.
• Directed Patrol – Directed patrols should be employed to tackle specific problems or
complaints (see general order GO-061-02 Selective Enforcement). Deputies are directed in
their enforcement actions toward those violations identified as contributing to the crashes or
specific complaints. Deputies assigned directed patrols shall document the actions taken
during the detail in an incident report. The data contained in the report will be forwarded to
Traffic Administration.
3. Stationary Observation – Stationary observation may be covert or overt and employed for the
operation of radar, detection of defective equipment violations, surveys and the enforcement of
other traffic violations. Stationary observation may be conducted in two ways:
a. Overt – Highly visible stationary observation may be employed to slow traffic, remind citizens
of their responsibility to obey the traffic laws, or observe, identify and target particular
problems. Deputies should park vehicles so as to avoid presenting a roadway or visibility
obstruction. Utilization of a radar or laser may be effectively employed during overt
observation.

b. Covert – Covert observation is normally employed to conduct surveys or detect those
violations of traffic laws which would not occur if the Deputy's presence was known. Deputies
may use covert observation to detect and enforce any violation of the laws of the State of
Florida. Covert observation of intersections, roadways and school crossings are
recommended during traffic surveys.
4. Unmarked/Unconventional Vehicles – All unmarked or unconventional vehicles used for traffic
enforcement shall be equipped with emergency lighting equipment and a siren.
5. Plain-clothes sworn personnel shall not regularly conduct traffic stops; however, an exception
would be violations or circumstances which expose the public to danger.
6. Plain-clothes deputies conducting traffic stops shall advise the dispatcher of the stop, location, tag
number, description of the vehicle and the fact that they are in plain-clothes.
7. The dispatcher shall dispatch a uniformed Deputy to the location.
8. Plain-clothes deputies shall clearly identify themselves to the violator and advise the violator to
stand-by until a uniformed deputy arrives.
9. The Deputy stopping the violator shall handle the enforcement actions.
C. UNIFORM TRAFFIC LAW ENFORCEMENT ACTIONS
1. It is impossible to foresee every conceivable situation involving traffic violations. In unusual
circumstances, Deputies must decide what enforcement action is proper based on a combination
of training, experience and common sense.
2. DRIVING UNDER THE INFLUENCE OF ALCOHOL/DRUGS
a. Deputies shall make a concerted effort to detect and apprehend those persons suspected of
violating Fla. Stat. § 316.193, Driving or Actual Physical Control of a Motor Vehicle While
Impaired Due to Alcohol or Controlled Substances; or, Driving with an Unlawful Blood-Alcohol
Level (See general order GO-061-06 DUI Enforcement Program).
3. SPEED VIOLATIONS
a. Deputies enforcing speed violations shall comply with general order GO-061-04 Speed
Measuring Devices.
b. Deputies using speedometers to establish probable cause to issue speed violation citations
must pace the violator for an adequate distance to ensure an accurate reading prior to the
stop.
c. Deputies not certified in radar or laser operation may support certified operators by issuing
citations and listing the Deputy who operated the device as a witness.
4. EQUIPMENT VIOLATIONS
a. Deputies shall consider using written warnings for minor equipment violations in lieu of traffic
citations.
b. If the citation is issued to the operator of a non-commercial vehicle for an equipment violation,
the issuing Deputy shall explain the procedure that allows the operator or owner to have the
vehicle inspected by a police agency after the repairs have been made, which results in a
reduction of the fine.
c. If a written warning is issued, the issuing Deputy shall explain the procedure for making the
necessary repairs, and mailing the warning card to Traffic Administration, where a data file
will be maintained.
5. PUBLIC CARRIER/COMMERCIAL VEHICLE VIOLATIONS
a. Public carriers and commercial vehicles must comply with all applicable laws, rules and
regulations.
b. Deputies may summon assistance from the Highway Patrol or Department of Transportation
for special equipment needs.
c. School buses must comply with Federal laws as well Florida Statutes.
6. TRAFFIC VIOLATIONS

a. Traffic citations shall be based on lawful authority and probable cause which satisfies the
elements of the specific violation being charged. Discretion may be used by Deputies
enforcing hazardous and non-hazardous violations when appropriate.
(1) Hazardous violations expose a person or property to risk, loss or damage (e.g., running
a red light/stop sign, careless driving).
(2) Non-hazardous violations are violations which are not likely to involve or expose
persons or property to risk, loss, or damage.
7. MULTIPLE VIOLATIONS
a. Deputies shall exercise discretion when dealing with multiple violations. Consideration should
be given to issuing citations for charges encompassing multiple lesser violations, e.g., running
a stop sign and speeding can be cited as careless driving.
8. NEWLY ENACTED LAWS OR REGULATIONS
a. Deputies shall be notified of newly enacted laws or regulations via legal bulletins.
b. When considering enforcement action in the above listed situations, the Deputy shall
evaluate:
• The actual or potential danger to persons and property;
• The seriousness of the violation;
• The degree or excessiveness to which the motorist violated the law;
• The attitude of the motorist;
• The urgency of calls for service to which the Deputy may be responding.
D. BICYCLE/PEDESTRIAN VIOLATIONS
1. Written warnings and Uniform Traffic Citations shall be issued to bicycle operators and pedestrians
who violate traffic laws, with particular attention being paid to the following offenses:
• Riding on the wrong side of the road, against traffic;
• Improper lights during night riding;
• Failure to obey traffic signs or signals;
• Failure to yield to on-coming traffic when exiting residential driveways;
• Soliciting a ride, employment, or business from an occupant of any vehicle;
• Crossing an intersection at other than right angles.
2. Traffic citations or warnings for bicycle/pedestrian violations shall be issued under the following
guidelines:
• For violators 14 years of age or older, the Deputy shall use discretion when deciding to issue
a Uniform Traffic Citation, written or verbal warning.
• First time violators under 14 years of age should be issued a verbal or written warning.
3. The Deputy shall obtain the violator’s parent's name, address, and zip code and write this
information on the citation.
4. Warning citations shall be forwarded to Traffic Administration.
5. For serious violators and repeat offenders under the age of 14, the Deputy should use discretion
when deciding to issue a citation, written or verbal warning.
6. Bicycle/pedestrian safety pamphlets shall be available in all Districts.
E. OFF-ROAD VEHICLES
1. Deputies shall enforce all traffic laws as they apply to off-road recreational vehicles.
2. Written warnings and Uniform Traffic Citations shall be issued to operators who violate traffic laws,
with particular attention being paid to the following offenses:
• Unlicensed vehicles operating on the roadway. Deputies shall immediately remove or cause
unlicensed vehicles to be removed from the traffic way.

• Misuse of public trails.
• Improper crossing of traffic way.
3. For violators 14 years of age or older, the Deputy shall use discretion when deciding to issue a
Uniform Traffic Citation, written or verbal warning.
4. First time violators under 14 years of age should be issued a verbal or written warning. The Deputy
shall obtain the violator's parent's name, address, and zip code and write this information on the
citation.
5. Warning citations shall be forwarded to Traffic Administration.
6. For serious violators and repeat offenders under the age of 14, the Deputy should use discretion
when deciding to issue a citation, written or verbal warning.
7. Deputies shall advise Communications of off-road recreational vehicle violations and the action
taken.
F. VEHICLE OPERATION
1. ROUTINE VEHICLE OPERATION
a. Under normal, non-emergency operating conditions and while responding to routine calls for
service, operators of VSO vehicles shall strictly adhere to all traffic laws, and shall drive
defensively in a safe and courteous manner. Seat belts shall be worn at all times as required
by Florida Statutes.
2. REQUESTS FOR VSO VEHICLE TO STOP
a. VSO personnel, when requested or commanded by other law enforcement to stop, shall:
(1) Immediately stop, regardless of the assignment, even if handling a serious emergency
call;
(2) Clearly identify self and activity unless such declaration would nullify or hinder a criminal
investigation;
(3) If the operator of a VSO vehicle continues to be detained by another law enforcement
officer, the operator shall advise Communications of the circumstances and request a
supervisor to report to the scene.
b. A report of the incident shall be submitted to the operator's Division Chief/District
Commander.
3. EMERGENCY OPERATION
a. VSO personnel may engage in emergency vehicle operations in accordance with Florida Law
when responding to an emergency or when in pursuit. (See general order GO-041-02 Motor
Vehicle Apprehension)
b. VSO vehicles engaged in emergency operations shall utilize emergency lights. The siren shall
be used to warn vehicular and pedestrian traffic along the emergency route. Hazardous
warning lights, the spotlight, take-down lights and public address system may be used as
additional safety measures during emergency operations.
c. When engaged in emergency operations, the operator shall exercise extreme care.
d. In accordance with Florida Law, emergency vehicle operators may:
• Exceed the maximum speed limit so long as life or property are not endangered. Speed
shall be limited by road and weather conditions and the exercise of good judgment.
• Proceed past stop signal or sign, but only after slowing or stopping as necessary for
safe operation. VSO vehicles shall not enter controlled intersections against the flow of
traffic at an unsafe speed and shall be sure that cross-traffic flow has yielded in each
lane before attempting to cross that lane.
• Disregard regulations governing direction of movement or turning in specified direction,
so long as life or property is not endangered.
• Disregard regulations governing parking laws under normal circumstances, except that
a VSO vehicle shall not block access to a fire hydrant at the scene of a fire, or in any
way obstruct fire apparatus.

e. Emergency operation of VSO vehicles shall immediately be reported to Communications via
radio.
f. Operators shall immediately terminate emergency operation when ordered to do so by
superior authority.
4. TRAFFIC STOPS: TRAFFIC VIOLATORS, UNKNOWN RISK AND HIGH RISK STOPS
a. Due to the uniqueness and inherent potential for risk involved with all traffic stops, it is
impossible to establish procedures that address each and every scenario. However, these
procedures and guidelines are intended to maximize the safety of the officer, as well as the
violator and passing motorists.
b. Occasions may arise where adverse weather and road conditions, engineering conditions,
the urgency to stop a particular violator, and traffic congestion, may require altering the steps
listed herein. This will be determined based on the Deputy’s training, experience, discretion
and circumstances surrounding the stop.
c. Whenever a Deputy makes any traffic stop, Communications shall be contacted and advised
that a vehicle is being stopped, the location, the tag number and the vehicle description
(model, color, year, other identifying features.) This shall be done in a manner that allows the
dispatcher to copy the information; this information will be provided to other Deputies via
MDT.
d. Traffic stops should preferably be made at the right-hand edge of the roadway.
e. TRAFFIC VIOLATORS – DEPUTIES SHALL:
• Direct the traffic violator to a suitable stopping point where the normal traffic flow will
not be impeded.
• When possible, avoid using private drives and business access areas (when open) for
traffic stops. Care shall be taken to avoid inconvenience to property owners or patrons.
• When stopping traffic violators in residential areas at night, flashing emergency lights
may be turned off if there is no traffic hazard or need to signal location to additional
units.
• Exercise caution when approaching the violator's vehicle, observing for any suspicious
activity by the vehicle's occupants. The approach method employed should be based
upon the Deputy's training, experience and the circumstances surrounding the stop.
The passenger side approach is preferable for officer safety unless the situation
prevents this approach.
f. UNKNOWN RISK STOPS – DEPUTIES SHALL:
• Always use caution and be alert/aware of surroundings
• Position their vehicles in a tactically safe position.
• When exiting the vehicle, remain particularly alert to suspicious movements or actions
of the vehicle operator and passengers.
• When approaching the vehicle, be observant of the vehicle trunk and passenger
compartment.
• Approach the vehicle being particularly observant of occupant movements and
choosing a path that will not allow the occupants to thrust the door open against the
Deputy.
• Request the driver to produce their driver’s license and vehicle registration; only accept
the license without the wallet or other card case containing the license.
• Advise the driver and all occupants to remain inside their vehicle before backing away
from the vehicle, unless exigent circumstances or safety concerns exist.
g. HIGH RISK FELONY TRAFFIC STOPS – DEPUTIES SHALL:
• Use extreme caution and make a plan.
• Not individually initiate a known high-risk vehicle stop; the deputy shall trail the vehicle
until backup arrives unless the urgency of the situation demands immediate action.
• Select an appropriate location to initiate the stop considering visibility, nearby cover and
vehicular and pedestrian traffic.

• Once backup units are in position, signal the suspect to stop. Once the suspect vehicle
has stopped, Deputies should exit their vehicles quickly and assume positions of cover.
• Employ Contact/Cover techniques: the initial officer is the Contact; the backup officer is
the Cover.
(a) Only the Contact Deputy gives initial orders, while other units provide cover.
(b) Orders will be given in a clear professional manner. The Deputy will first identify
himself or herself and then notify the occupant(s) of the vehicle that all instructions
are to be followed without hesitation or suspicious movements.
(c) After ordering the vehicle be turned off and keys placed on the roof, the occupants
will be ordered to exit the vehicle one at a time; the suspect will be talked back to
a position between the patrol cars and placed in appropriate position most
advantageous to the Deputy’s safety.
(d) The Cover Deputy will now control the suspect as the Contact Deputy watches
the vehicle and remaining occupants.
(e) With appropriate cover, the suspect will be approached, handcuffed, checked
quickly for weapons and escorted backwards to the rear of the patrol cars.
(f) Once at the rear of the patrol vehicle, the suspect will be thoroughly searched for
weapons as the deputy attempts to gain information about the number of vehicle
occupants and presence of weapons.
(g) Place suspect into one of the patrol cars; acquire another set of handcuffs.
(h) Other suspects are removed in the same manner.
(i) With appropriate cover and adequate back-up, Deputies should then approach
the suspect vehicle using extreme caution, avoiding a cross fire situation, and
inspect the passenger compartment and trunk. Be alert for any signs of
movement.
(j) Communicate with Central Communications and other backup units as
necessary, but only when safe to do so; avoid “reporting to the dispatcher”.
• ALWAYS BE AWARE OF YOUR SURROUNDINGS.
G. CITATION AND REPORT PREPARATION AND PROCESSING
1. Traffic citations and arrest reports form the basis for prosecution and ultimate adjudication of traffic
offenses.
2. Use of paper citations should only be used when the Iye Tek system for electronic citations is not
functioning or the Deputy does not have access to the system at the time of the stop.
3. ISSUANCE AND ACCOUNTABILITY
a. ELECTRONIC CITATIONS
(1) Electronic citation numbers are received from the Florida Department of Highway Safety
and Motor Vehicles by the Information Technology (IT) section. IT uploads the citation
numbers into the iyeTek system.
(2) Deputies log into the iyeTek system using their user name and password to issue
electronic citations.
(3) Once the Deputy enters the required information and finalizes the citation, the iyeTek
application applies a pre-loaded electronic citation number to the citation.
(4) The iyeTek application maintains tracking of citation number loaded into the system, as
well as issued electronic citations.
b. PAPER CITATIONS
(1) Citations are received from the Florida Department of Highway Safety and Motor
Vehicles by the Traffic Unit. The Traffic Unit stores the citations in a locked storage
room within their office.

(2) The Traffic Unit distributes the books of citations to the Sheriff’s District Offices and law
enforcement units upon request, with the member receiving the citation books signing
a receipt.
(3) The citation books distributed to the District Offices and law enforcement units shall be
stored securely in a locked storage area within the District Office until issued to
individual Deputies, as needed.
(4) Citations are issued to individual Deputies by the book and are available at the District
Offices from the District Supervisors. Deputies also utilize e-citations through
department software on their issued MDCs.
(5) It shall be the responsibility of the receiving Deputy to personally examine each pre-
numbered citation form to insure that each form is present and complete. If one form is
found to be missing, damaged or incomplete, the entire book shall be returned to the
District Supervisor who issued it.
(6) Upon issuance of a citation book Deputies shall complete the book’s accountability
record (the first 2 pages of the book) and forward it for entry to the District from which
the book was issued.
(7) The data on the accountability record shall be entered into the RMS computer system
by the District’s School Crossing Guard Supervisors/Traffic Clerks, then forwarded to
the Traffic Unit.
4. AUDIT OF PAPER CITATIONS
a. The Traffic Unit designee shall complete a documented audit of paper citations issued to the
VSO by the Department of Highway Safety and Motor Vehicles (DHSMV) semi-annually. The
audit shall be for the purpose of ensuring the integrity of the VSO citation tracking system,
not an inventory of each individual citation.
b. The audit shall utilize the Traffic Unit distribution receipts and the Records Management
System (RMS) computer program.
c. The audit shall accomplish the following:
• Insure citations are being securely stored and verify their physical location;
• Insure distribution and issuance records are up to date and correct. If errors are
detected, they shall be corrected.
• Identify and account for any lost or missing citations not previously reported.
d. Any errors discovered during the audit shall be corrected.
e. The results of the audit, including any errors and corrections shall be documented.
f. A copy of the audit report shall be forwarded to the Professional Compliance Unit.
5. UNIFORM TRAFFIC CITATION PROCEDURE
a. Traffic citations, electronic or paper, will be completed in accordance with the current
instructions issued by the Department of Highway Safety and Motor Vehicles.
b. At the time a motorist is charged with a violation the Deputy will:
• Advise the motorist whether court appearance is mandatory or optional. If a court
appearance is optional, the Deputy shall advise the motorist, that if they want a court
appearance, they must request a court date in writing from the clerk of the court. If a
court appearance is mandatory, the Deputy should indicate "to be noticed" on the UTC
and explain to the motorist that they will be receiving notification of their court date via
the mail.
• Advise the motorist if they will be allowed to pay a fine in lieu of court appearance, the
amount of the fine, and that it may be paid by mail or online, if applicable;
• Advise the motorist of any other options available to them, if other options apply;
• Point out the information sections on the defendant's copy of the citation.
c. Citations are processed as follows:
(1) If the violator is not taken into custody, a copy of the electronic citation will be turned
into the district citation box. If a paper citation is issued, all copies except the violator's

copy (yellow), shall be turned in to the District citation box. Each citation will be reviewed
by a supervisor or their designee and then entered into the Records Management
System.
(2) The citations shall be delivered to the Clerk's Office within 5 working days.
(3) If a physical arrest is made:
• a copy of the electronic citation, or if a paper citation is issued the pink and two
white copies shall be presented to booking.
• A copy of the electronic citation, or if a paper citation is issued the yellow copy of
the citation shall be given to the defendant.
• A copy of the electronic citation, or if a paper citation is issued the blue copy of
the citation shall be placed in the District citation box.
(4) If the defendant is cited for other charges or infractions in addition to the criminal
charges, all "companion" citations will be routed as directed above.
6. VOIDED UNIFORM TRAFFIC CITATIONS
a. ELECTRONIC CITATIONS
(1) Approval from the issuing Deputy’s Lieutenant or higher authority is required to void
electronic citations.
(2) The word “VOID” will be conspicuously printed in large block letters on the face of the
citation
(3) A brief explanation of why the citation is voided will be printed on the face of the citation.
If a replacement citation is issued, the citation number of the replacement citation will
be noted on the voided citation. If the explanation is lengthy, a note with the printed
explanation will be attached to the voided citation.
(4) The authority authorizing voiding of the citation will sign their name and write their DID
number on the face of the citation.
(5) The citation will be forwarded to Traffic Administration for proper disposition and
disposal.
b. PAPER CITATIONS
(1) If a Deputy voids a citation, the following procedures will apply:
(a) The Deputy will ensure that all copies of the citation are present or accounted for.
(b) The word "VOID" will be conspicuously printed in large block letters on the face
of the citation.
(c) A brief explanation of why the citation is voided will be printed on the face of the
citation. If a replacement citation is issued, the citation number of the replacement
citation will be noted on the voided citation. If the explanation is lengthy, the
Deputy will attach a note with the printed explanation to the voided citation.
(d) The Deputy will sign their name and DID Number on the face of the citation.
(e) The citation will be forwarded through the chain of command to Traffic
Administration for proper disposition and disposal.
7. LOST OR STOLEN TRAFFIC CITATIONS
a. An incident report shall be completed when citations are discovered lost or stolen by the
Deputy issued the citations. The report shall list the numbers of the lost or stolen citations
and describe the circumstances.
b. A copy of the report shall be forwarded to the Traffic Unit.
c. The Traffic Unit shall notify the Department of Highway Safety and Motor Vehicles (DHSMV)
of the lost or stolen citations to have them removed from the VSO inventory kept by DHSMV.
8. WARNING CITATIONS
a. When a warning citation is issued by a Deputy the violator's copy shall be given to the violator
along with a verbal explanation of the violation, what measurers should be taken in the future

to prevent the reoccurrence and any instructions as to the return of the violator's copy. The
original copy shall be placed in the District office citation box. The citation will be entered into
the Records Management System. The original copies shall be stored by Traffic
Administration as required by the public records laws.
9. Traffic Incident/Supplementary Reports and Arrest Reports will be completed in accordance with
the current instructions in the VSO Report Writing Manual.
10. Misdemeanor arrests may be processed with the issuance of a traffic citation and an arrest
affidavit.
11. A copy of any non-electronically submitted arrest affidavit shall be placed in the District report box
and reviewed by a supervisor. A copy of the arrest affidavit shall be forwarded to Central Records.
12. The arrest of juveniles requires an incident report, arrest affidavit and citation. The arrest affidavit
and incident report shall be turned into the District report box. The citation shall be marked "JA" in
the upper right hand corner and placed in the District citation box for review and then entry into
the Records Management System.
13. Felony arrests reports shall be handled as follows:
a. Adults charged with a traffic felony shall be arrested and booked. An Incident report will be
completed and arrest affidavit shall be completed. The gold copy of the arrest affidavit and
the incident report shall be placed in the District report box for a supervisor's review.
b. Juveniles charged with a felony requires an incident report, arrest affidavit and citation. The
arrest affidavit and incident report shall be turned into the District report box. The citation shall
be marked "JA" in the upper right hand corner and placed in the District citation box for review
and then entry into the Records Management System.
14. Information from any or all the aforementioned resources may be cross-referenced to the original
case file which is maintained by the Clerk’s Office.
H. CITIZEN CONTACT
1. The Deputy's initial contact with the violator shall be courteous and professional in nature. The
Deputy shall not approach the citizen in a rude and offensive manner.
2. The Deputy shall be certain that the vehicle stopped has in fact committed the violation.
3. The Deputy shall present a professional image by proper dress, grooming, language, bearing, and
emotional stability.
4. Citizens shall be greeted and addressed by an appropriate title (Sir, Ma'am) and the reason for
the stop.
5. The Deputy should ask for license/registration/insurance information. Once identified, the citizen
should be addressed by name (e.g., Mr. Jones, Ms. Smith, Miss Collins).
6. The Deputy should explain the violation, ensuring the driver understands how they violated the
law and the proper course of conduct to correct the violation.
7. During contact with the violator, the Deputy should check for signs of physical impairment,
emotional distress, and alcohol/drug abuse.
8. Deputies conducting traffic stops shall have the proper forms to issue a traffic citation or written
warning. The proper form shall be completed in accordance with current instructions.
9. Upon completion of the traffic stop the Deputy should assist the violator to re-enter the traffic flow
safely.
10. SUSPENDED/REVOKED DRIVER'S LICENSE
a. When a Deputy suspects a driver's license is either suspended or revoked, the following
procedure shall be followed:
(1) The Deputy shall conduct a license check to determine if the license is suspended,
revoked or canceled;
(2) Upon receiving information from the Department of Highway Safety and Motor Vehicles
that an individual's license is suspended, revoked or canceled, the Deputy shall make
reasonable attempts to verify the information.

(3) This may be done by a phone call or teletype to the licensing agency or an interview
with the suspect. Physical arrest shall not be made unless verified by one of these
methods.
(4) For the charge of unlawful use of license, including possession of a suspended license,
the appropriate Florida Statute shall be cited.
(5) The driver's license shall be seized by the Deputy and transmitted to the Driver License
Office.
(6) Deputies may physically arrest any driver operating a motor vehicle with a suspended,
revoked or canceled driver's license.
(7) If the driver's license has been suspended/revoked for DUI or for refusal to submit to a
blood/alcohol test, the physical arrest of the violator is mandatory. The violator shall be
booked into the Volusia County Branch Jail in accordance with current procedures.
(8) If the driver's license has been suspended/revoked for any reason other than DUI or
refusal to submit to a blood/alcohol test, the Deputy shall have the following options:
• Physical arrest followed by booking into the Volusia County Branch Jail with
appropriate bond set.
• Physical arrest followed by issuance of a criminal Uniform Traffic Citation.
I. REFERRAL FOR RE-EXAMINATION
1. Routine traffic enforcement activities may lead to the discovery of drivers who have suspected
incompetency, physical or mental disability, disease, or other conditions that might prevent the
person from exercising reasonable and ordinary care over a motor vehicle. In this event, Deputies
should submit a report, using the appropriate form, to the Bureau of Driver Improvement
recommending reexamination.
J. PARKING
1. Deputies may engage in parking enforcement activities while on normal patrol, or may be
dispatched to specific locations upon receipt of citizen's complaints. Upon observing a parking
violation, Deputies should attempt to have the offending vehicle moved by the driver if the driver
is present or can be readily located. Deputies may also take one or more of the following actions:
a. Issue a Uniform Traffic Citation to the driver/owner if present. IN NO CASE WILL A UNIFORM
TRAFFIC CITATION BE ATTACHED TO AN UNATTENDED VEHICLE;
b. Issue a Volusia County Parking Citation to the driver/owner if present, or securely attach the
parking citation to the offending vehicle if unattended;
c. Have the offending vehicle towed to an impound yard if the vehicle is illegally parked in a
handicapped parking space, is blocking a public or private driveway, is parked upon a
sidewalk, is obstructing the normal and safe flow of traffic, or is otherwise creating a hazard
to the public.
• 1.2.5
• 1.2.6
• 1.2.7
• 44.2.1
• 61.1.2
• 61.1.4
• 61.1.5
• 61.1.6
• 61.1.7
• 61.1.10
• 61.1.11

• 61.1.12
• 82.3.4

OFFICE

GO-061-04 01/05/2021 None
Title
SPEED DETECTION DEVICES
I. PURPOSE
The purpose of this general order is to establish procedures for the operation of speed measuring devices
and the authentication of documents for court presentation.
II. DISCUSSION
Speed measuring devices are an effective tool used to regulate speed and have an important role in traffic
safety; however, speed measuring devices can be complex. They have inherent limitations and are
susceptible to internal and external interference.
The effectiveness of speed measuring devices is dependent upon the operator's training and understanding
of the limitations of the device used, and the operational readiness of the device.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to employ speed measuring devices in compliance
with Florida Statutes, 316.1905 (speed calculating devices) and 316.1906, (radar speed measuring devices)
and administrative orders of the Department of Highway Safety and Motor Vehicles, Chapter 15B-2.
IV. PROCEDURE
A. ELECTRONIC AND MECHANICAL SPEED MEASURING DEVICES
1. Electronic or mechanical devices used to measure speed will meet the following requirements:
• The device must be approved for use by the Department of Highway Safety and Motor
Vehicles.
• The device must have been tested not less than once each six (6) months.
• A certificate, signed and witnessed, showing the device was tested within the required test
period and that the device was in proper working order will be kept on file and ready for court
presentation.
2. Visual Average Speed Computer (VASCAR) devices shall not be utilized by Deputies.
B. RADAR OR LASER
1. The use of radar or laser speed measuring devices require:
• The operator must have completed the radar training course established by the Criminal
Justice Standards and Training Commission.
• The operator will have an independent visual determination that the vehicle is operating in
excess of the applicable speed limit.

• The operator will issue a citation only where conditions permit a clear assignment of speed
to a single vehicle.
• The device shall have no automatic locking device or audio alarm unless said device is
deactivated or disconnected.
• The audio Doppler will be engaged on radar devices.
• The radar or laser unit must be approved by the Department of Highway Safety and Motor
Vehicles.
• The operator will maintain a citation log and conduct tests in accordance with Chapter 15B-
2, Department of Highway Safety and Motor Vehicles.
• The radar unit will be used in conjunction with a certified speedometer, where applicable.
• The operator will follow the manufacturers recommended methods of checking calibration.
C. SPEEDOMETER
1. Deputies may use vehicle speedometers with current accuracy certificates to pace clock vehicles.
2. Deputies shall follow the target vehicle being clocked at a safe distance for the length of time
necessary to accurately establish the target vehicle’s speed.
D. ADMINISTRATION
1. It shall be the responsibility of the District Commander to:
• Ensure the devices utilized are in compliance with State Statutes and Administrative
procedures
• Determine the proper assignment of speed measuring devices
• Ensure the devices are properly maintained
2. The Special Operations Section Captain or their designee shall maintain documents and
certification on all radar units and speed measuring devices, with the exception of speedometer
calibration certificates.
3. The Special Operations Section Captain or their designee shall provide certified copies of
documentation to the District Commanders.
4. The Special Operations Section Captain or their designee shall ensure that District Commanders
are notified of radar units in need of scheduled recertification.
5. Speedometer certificates shall be maintained by the individual operators.
• 61.1.8
• Radar Log, VSO Form # 010202.02

OFFICE

GO-061-06 01/05/2021 None
Title
DUI ENFORCEMENT PROGRAM
I. PURPOSE
The purpose of this general order is to establish policy and procedures for the enforcement of state laws
prohibiting the operation of a motor vehicle while impaired due to alcohol or other controlled substances, (Fla.
Stat. § 316.193, Driving or Actual Physical Control of a Motor Vehicle While Impaired Due to Alcohol or
Controlled Substances; or, Driving With An Unlawful Blood-Alcohol Level (DUI)), and state law regarding
zero tolerance (Fla. Stat. § 322.2616).
II. DISCUSSION
Enforcement of DUI traffic laws is an important duty of the law enforcement officer charged with protecting
the public welfare. Drivers impaired by alcohol or drugs represent a serious threat to public safety. A
comprehensive DUI enforcement program is necessary. This multi-faceted program includes not only
enforcement of the traffic laws, but also education, prosecution, substance abuse treatment programs, and
public support. Current Florida Law also requires law enforcement officers to seize the driver's licenses of
persons arrested for DUI under certain circumstances. The underlying intent of the law is to provide an
immediate impact at the time of the DUI arrest. This general order will address law enforcement efforts in the
areas of detection, apprehension, arrest, processing, and seizure of driver's licenses. Procedures contained
herein are intended to provide a uniform method for the agency’s enforcement countermeasures programs
against alcohol and drug related traffic offenders.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to vigorously enforce the DUI traffic laws of the State
of Florida to include the State’s 0.02 violation, referred to as the zero tolerance law, Fla. Stat. § 322.2616.
All uniformed Deputies shall make a concerted effort to detect and apprehend those persons suspected of
violation of Fla. Stat. § 316.193, Driving or Actual Physical Control of a Motor Vehicle While Impaired Due to
Alcohol or Drugs; Driving with an Unlawful Blood-Alcohol Level, and those persons under 21 years of age in
violation of Fla. Stat. § 322.2616 (zero tolerance law).
All Deputies affecting an arrest for violation of Fla. Stat. § 316.193 shall adhere to the provisions of Fla. Stat.
§ 322.2615 relating to the seizure and suspension of driver’s licenses.
IV. PROCEDURE
A. GENERAL
1. While each DUI traffic stop is unique, the following procedures shall be followed as closely as is
practicable. It is recognized that in some cases the level of intoxication may be so high that some
procedures may be impractical. Also, if an intoxicated driver becomes belligerent, it may become
necessary to physically secure the offender to minimize the danger of injury to the public, the
officer, or the offender.

B. DETECTION PHASE
1. An impaired driver may be detected in a variety of ways. Frequently, the Deputy may first suspect
the driver is intoxicated upon the initial face-to-face meeting after stopping the vehicle for some
other reason. If the Deputy suspects intoxication prior to the traffic stop, it is important that the
Deputy first establishes probable cause to stop/approach the offender during this phase. Probable
cause to stop a vehicle may be established by the following means:
a. The Deputy observes a violation of State or local traffic laws, or other violation, which gives
the Deputy cause to stop the vehicle for the purpose of investigation or to take enforcement
action.
b. The Deputy observes specific behavior or driving style that indicate a high probability that the
driver may be impaired by alcohol or drugs, commonly referred to as a wellbeing check on
the driver.
c. The Deputy locates the occupied vehicle based upon a description from a citizen's complaint
of erratic, improper, or reckless driving.
d. The vehicle or occupants are suspected of involvement in a criminal act.
e. The vehicle or driver have been, or are suspected of involvement in a recent traffic accident.
2. Regardless of the means by which the Deputy comes into contact with an impaired driver, the
Deputy must establish sufficient probable cause to stop and investigate. The Deputy shall note the
indicators present and shall be able to articulate those factors in any subsequent arrest reports or
court proceedings.
C. APPREHENSION PHASE
1. Once probable cause to stop a vehicle has been established, the Deputy shall conduct a traffic
stop in accordance with the provisions of general order GO-061-03 Traffic Law Enforcement.
Often, it is at this time the Deputy may first become suspicious that the driver may be impaired.
The Deputy shall carefully observe the driver's actions and driving during this phase to gather
further evidence to support an arrest.
D. INVESTIGATIVE PHASE
1. Once the vehicle has been stopped, the Deputy shall approach with caution. The Deputy will be
alert to signs of intoxication due to alcohol or drug use. This investigative process is continuous
as long as the Deputy is in contact with the driver. The following procedures shall apply, where
applicable.
2. Upon the initial approach to the vehicle, the Deputy should look into the vehicle interior for such
plain-view evidence as open containers of alcoholic beverages or narcotics residue or
paraphernalia.
3. The Deputy should request the driver's license, vehicle registration, and insurance card. The
Deputy shall be alert for the odor of alcoholic beverages, note any physical characteristics
indicating alcohol or drug use, and signs of possible medical impairment.
4. If the driver is suspected of being intoxicated, they will be asked to exit the vehicle. The Deputy
will note the driver's balance, demeanor, speech, and general appearance.
5. The Deputy will make inquiries regarding the driver’s well-being to rule out possible medical
impairment, i.e. Diabetes, Epilepsy, etc. If or when in doubt, the Deputy shall have the driver
evaluated by medical personnel. The Deputy shall request the response of medical personnel
through Central Communications.
6. The Deputy will advise the driver of the specific reason for the traffic stop (i.e. speeding, improper
lane change, equipment violation, etc.). At this point, the Deputy may proceed with processing the
traffic infraction while continuing to observe the driver for signs of impairment due to alcohol or
drugs.
7. Upon a reasonable suspicion that the driver may be impaired due to alcohol or drugs, the Deputy
will advise the driver they are suspected of a DUI violation.
8. The Deputy should proceed with the DUI investigation and may ask specific questions concerning
the driver's consumption of alcohol or drugs.

9. STANDARDIZED FIELD SOBRIETY EXERCISES
a. If conditions warrant, the driver will be asked to take a Standardized Field Sobriety Exercise
(SFSE). If the driver agrees, the Deputy shall carefully observe the driver's performance
during the exercises and accurately record the results. The Deputy will administer the three
(3) Standardized Field Sobriety Exercises (SFSE), Horizontal Gaze Nystagmus, Walk and
Turn and One Leg Stand. These exercises are deigned to be administered and evaluated in
a standardized manner to obtain validated indicators of impairment based on National
Highway Traffic Safety Administration (NHTSA) supported research. These three acceptable
exercises include:
(1) HORIZONTAL GAZE NYSTAGMUS EXERCISE: [This exercise may only be
administered by those Deputies who have attended a 24-hour Field Sobriety
Exercise training class and who have been instructed in the proper use and
procedures of the HGN]
• Begin the exercise by positioning the driver in a manner that is deemed safe by
the Deputy and safe for the person being evaluated.
• The driver should be turned away from emergency lights; take care as to not
interfere with the person’s ability to fixate on the stimulus.
• Ask the driver to remove glasses, if applicable (Note if subject wears contacts,
especially colored contacts); Place feet together; put hands at your side; look
straight ahead; keep your head still; and follow stimulus with eyes only. It is
suggested to give the subject the following verbal instructions: “I am going to
check your eyes. Keep your head still and follow the stimulus with your eyes only.”
“Keep your eyes on the stimulus until I tell you to stop.”
• The stimulus will be held approximately 12-15 inches away from the person’s face,
slightly above the bridge of the nose.
(2) WALK AND TURN EXERCISE: The Walk-and-Turn (WAT) exercise is divided into two
stages: Instruction Stage and Walking Stage.
(a) Instruction Stage: During the instructions stage the subject must stand heel-to-
toe, with the right foot ahead of the left foot with the heel of the right foot against
the toe of the left foot, keeping their arms at their sides.
• The Deputy shall demonstrate the stance that the driver must maintain during
the instructions stage. If the driver fails to maintain the starting position during
your instructions, discontinue the instructions and direct them back to the
starting position before continuing.
• If the driver continues to struggle with the stance, the deputy shall document
the indicator and continue with the exercise.
• The person must be told not to start walking until told to do so.
• The person must be told to take nine heel-to-toe steps on the line. After
completing the ninth step the person must turn around keeping the front or
lead foot on the line and turn by taking a series of small steps with the other
foot.
• The person will then return nine heel-go-toe steps down the line. The person
must be told to watch their feet while walking, and to count the steps out loud.
• The person must be told to keep their arms at the sides at all times. The
person must be told not to stop walking until the test is completed.
• The person should be asked if they understand the instructions.
An example of how to describe the exercises: “Put your left foot on the line with
your right foot directly in front of it, heel touching toe. Keep your hands straight at
your sides. At my command, take nine (9) steps forward, heel-to-toe, counting
each step out loud and looking at your feet. After taking the last step, keep the
front foot in place and turn using a series of small steps with the rear foot, to turn
around. Continue walking, taking nine (9) more steps, heel-to-toe. Do not stop
walking until the exercise has been completed. Do you understand?”
(b) Walking Stage: Once the person acknowledges their understanding of the
instructions, instruct the person to begin the exercise.

• If the person stops or fails to count out loud or watch their feet, remind them
to perform these tasks.
• The interruption will not affect the validity of the exercise and is essential for
evaluating divided attention.
(3) ONE-LEG-STAND EXERCISE:
• Initial positioning and verbal instructions: “Stand with your feet together and your
arms down at your sides. “Remain in this position and do not begin until I tell you
to do so.” “Do you understand the instructions so far?”
• During the instructions stage, the person must stand with their feet together, arms
at their side, facing the deputy. The deputy shall demonstrate the stance that the
person is required to maintain. The person must be told that they will have to raise
either leg approximately six (6) inches of the ground, keeping both legs straight
with the elevated foot parallel to the ground. The Deputy must demonstrate the
one-leg stance.
• Emphasize that the person must maintain the foot elevation throughout the
exercise. If the person lowers their foot, they should be instructed to raise it. The
person must be told to look at the elevated foot during the exercise. The deputy
shall not look at their own foot while giving the instructions; for safety reasons,
the Deputy must keep eyes on the person at all times. The person must be
told that they will have to count out loud in the following manner: “one thousand
one, one thousand two, one thousand three” and so on until told to stop. After
giving the instructions, the deputy shall ask the person if they understand.
b. The aforementioned exercises shall be explained, demonstrated and performed in the order
as they are listed above.
c. There will be cases, such as crashes involving injuries to the impaired suspect, where the
exercises are not applicable. In those cases, the Deputy will provide detailed documentation
of the reason for deviating from performing the SFSE’s.
d. Absent the required HGN training, or the inability to perform one of the above exercises, the
Deputy may also administer other recognized Field Sobriety Exercises (FSE’s). In such
cases, the Deputy will sufficiently articulate how the selected exercise assisted in determining
impairment. These FSE’s include:
(1) FINGER-TO-NOSE EXERCISE: Stand with your feet together, arms at your side and
your index fingers pointed straight towards the ground (demonstrate). Do not start the
exercise until told to do so. Do you understand the instructions so far (make sure the
subject understands with a verbal response). When I tell you to start, tilt your head back
and close both of your eyes. When I tell you to, bring the hand and pointed index finger
straight out in front of you and then bring the tip of the index finger to the tip of your
nose and then back to your side without stopping (demonstrate the exercise to the
subject). Ensure the person understands the tip-to-tip contact versus using the pad of
the finger and side of the nose. Do you understand the instructions so far (make sure
the subject understands with a verbal response). **NOTE: The Deputy will conduct the
exercise in the following sequence: left-right; left-right; right-left.
(2) RHOMBERG BALANCE WITH RECITATION EXERCISE: Stand with your feet
together and arms down by your side (demonstrate). Do not start the exercise until told
to do so. Do you know your numbers from 1 to 100? And do you know the English
alphabet? Based on the subject’s response, the Deputy will then follow-up with the
appropriate exercise:
• If Alphabet: When I tell you to begin, close your eyes, tilt your head back, and
keep your arms at your side. You will recite the entire alphabet out loud in a slow,
non-rhythmic manner until I tell you to stop; do you understand the instructions so
far (make sure the subject understands with a verbal response). Remain in the
instruction position until I tell you to stop.
• If Numbers: When I tell you to begin, close your eyes, tilt your head back, and
keep your arms at your side. Count out loud from ___ to ___ (Deputy decides the
appropriate number series equal to 30 seconds of counting). Do you understand
the instructions so far (make sure the subject understands with a verbal
response). Remain in the instruction position until I tell you to stop.

10. When sufficient probable cause to arrest has been established, the Deputy will then advise the
driver they are under arrest and may then arrest the offender. The Deputy shall retain their
discretionary privilege to arrange for some other disposition in lieu of arrest in questionable cases.
E. ARREST/PROCESSING PHASE
1. If the offender is arrested the following procedures shall apply.
2. In all cases the offender will be handcuffed per VSO general orders immediately following arrest
and shall be secured inside a caged VSO vehicle. Reasonable accommodations will be made for
disabled/injured suspects without compromising officer safety, in accordance with general order
GO-001-16 Providing Services to Persons with Disabilities.
3. The Deputy shall immediately notify Central Communications they have made an arrest, and shall
note the specific time of arrest. The time given by the dispatcher shall be the official time of arrest.
4. An appropriate disposition shall be made of the offender's vehicle in accordance with general order
GO-061-13 Vehicle Towing and Impound.
5. The arresting Deputy shall advise the offender of the circumstance of their arrest, and:
a. In all instances of a DUI arrest, the offender shall first be asked to submit to a breath test
using an approved breath test instrument. Depending on the results of the breath test, further
tests such as urine may be requested. This is regardless of whether the offender is believed
to be under the influence of alcohol, drugs, or a combination of both.
b. If the offender refuses to provide a breath sample for alcohol or a urine sample for drugs,
then the offender shall be read the Florida Implied Consent Law.
c. The offender shall be advised that their refusal could cause the suspension of their driver’s
license and that any refusals could be used against them in court.
d. If the offender still refuses, then the offender will be charged with DUI and DHSMV Refusal
Affidavit will be completed and submitted along with all associated paper work. If the suspect
has a prior refusal to submit to DUI testing and they currently refuse, then they will be
additionally charged with Refusal to Submit to DUI Testing (FLA. STAT. § 316.1939).
e. If the person agrees, then the arresting Deputy shall make arrangements to have Central
Communications locate a VSO Breath Test Operator (BTO) and the offender shall be
transported to a VSO District Office where there is a valid Breath Testing Instrument.
f. The VSO has a certified Intoxilyzer in Districts Two, Three North, Three South and Four.
6. The offender shall be transported to the designated location within the VSO to meet with the BTO
for the breath test and all applicable paper work to be completed in accordance with Florida
Administrative Code, Rule 11 D-8. If no agency BTO’s are on duty, arrangements may be made
to have the breath test conducted by another agency.
7. Breath testing shall be conducted by BTO operators. If the breath test is given by another agency,
the arresting Deputy shall adhere to VSO policies as closely as is practicable.
8. After arriving at the location for the breath test, the offender will be observed by the BTO for a
required 20 minute observation period. This time is to ensure the offender has nothing in their
mouth, drinks or takes anything, or regurgitates or brings anything up in their mouth that may
interfere with a valid sample being obtained of their breath. This 20 minute observation time may
be used to make sure the offender has been read Miranda before asking them the questions about
their driving and prior actions.
9. The arresting Deputy shall be responsible for all citations, arrest reports, tow sheets, and booking
of the offender.
10. The BTO operator will be responsible for all Administrative Code Rules 11 D-8 forms of the alcohol
influence report, breath testing and its associated reports and forms.
F. SPECIAL CIRCUMSTANCES
1. The breath-alcohol test shall be the normal test requested of a DUI offender. If the breath sample
reads 0.049 or below and the Deputy suspects impairment/intoxication is due to drugs or other
controlled substances, they shall request the offender supply a urine sample to be collected and
sent to FDLE for analysis.

2. In all cases where drug impairment is suspected and the breath sample reads 0.079 or below, the
Deputy will contact the Communications Section in an attempt to locate and use a Drug
Recognition Expert (DRE). Communications has contact information for both the VSO DRE
Coordinator and local DREs with other agencies. In the event the Communications Section is
unable to locate a local DRE, the VSO DRE Coordinator will be contacted to assist in locating a
DRE.
a. Drug Recognition Experts are highly trained sworn personnel from multiple agencies around
Volusia County. They are specially trained in determining the category of drugs a person may
be impaired on and can also determine if a person is suffering from a medical condition or
other issues.
b. It is the responsibility of the VSO DRE Coordinator to ensure the Communications Section
has a current and updated list of all DREs both within the VSO and with other local agencies,
including the Florida Highway Patrol.
3. A Drug Recognition Expert cannot be used if the offender provides a breath sample over a .08
g/210 l.
4. After the DRE has been located and responds, it will be the responsibility of the arresting Deputy
to remain with the DRE for the interview and evaluation phase of the investigation.
5. The DRE shall follow all the Administrative Rules and Regulations for completing the evaluation
and shall be responsible for all the required paper work of the evaluation of the offender.
6. If for any reason the offender is incapable of giving a sufficient breath sample, the Deputy may
request a blood or urine sample to be collected. The blood sample shall be taken by an authorized
person as defined in Fla. Stat. § 316.1932(f)2a. The Deputy may utilize EVAC personnel to obtain
the blood sample, using an approved kit. If needed, the offender may be transported to the nearest
hospital where the blood may be taken.
7. If the offender becomes ill, unconscious, or otherwise incapacitated, they shall be transported to
a hospital emergency room for treatment. If incapacitation occurs prior to the taking of a breath
sample, a blood sample should be taken while at the medical facility.
G. DRIVER'S LICENSE SEIZURE/SUSPENSION
1. Fla. Stat. § 322.2615 provides for the seizure and suspension by the arresting officer of the driver's
licenses of persons arrested for DUI under certain circumstances. The seizure and suspension
may be made only for impairment due to alcohol intake; or for refusal to submit to a blood or urine
test as requested and required. The DUI Uniform Traffic Citation will be used for cases falling
within the purview of this statute. In all other cases, the standard Uniform Traffic Citation will be
used.
2. There are only two instances in which the driver's licenses may be seized under this statute:
a. The offender has a blood-alcohol level of 0.08% or higher; or
b. The offender refuses to submit to a blood-alcohol test.
3. DUI Uniform Traffic Citations will be retained by the VSO BAT Unit Coordinator and shall be made
available at each of the VSO breath testing locations; DUI Uniform Traffic Citations are also
available electronically through use of the Iye Tek portal.
H. BLOOD-ALCOHOL LEVEL 0.08% OR HIGHER
1. In this instance, it is necessary that the offender give a breath sample if the Deputy is to seize the
driver's licenses immediately. If blood or urine is taken, the licenses may be suspended at a later
date after receiving test results indicating a blood-alcohol level of 0.08% or higher. In either case,
the license is automatically suspended, administratively, for six (6) months for the first offense and
for one year for subsequent offenses. This suspension has no effect upon any subsequent punitive
suspension awarded by a court. The following procedures shall apply.
I. BREATH TEST
1. Following a lawful arrest for DUI, the breath test will be administered to the offender.
2. If any one of the test results is 0.08% or higher, the Deputy will issue a DUI Uniform Traffic Citation
and retain any and all driver's licenses held by the offender. This includes licenses issued by any
state or foreign country.

3. The Deputy will check the first block below the Defendant's signature line indicating that the license
is suspended for driving with an unlawful blood-alcohol level.
4. The arresting Deputy will request a teletype verification of the license status to ensure there are
no other suspensions currently in effect.
5. If no other suspensions/revocations are currently in effect, the Deputy will check the "YES" block
on the citation indicating the driver is "Eligible For Permit?". This allows the offender to use their
copy of the citation as a ten-day (10 DAY) Temporary Driving Permit.
6. If the license is currently suspended or revoked, or there is no verification that the offender has a
current license issued, the Deputy will check the "NO" block on the citation. The Deputy will
indicate the reason the offender is not eligible for the permit on the line provided.
7. The remainder of the citation will be completed in accordance with the instructions issued by the
Department of Highway Safety and Motor Vehicles.
J. BLOOD/URINE TEST
1. If blood or urine is taken, the samples will be submitted to the Evidence Section for further
shipment to an appropriate lab for analysis. In this instance the driver's licenses may not be
immediately seized.
2. The offender will be issued a standard Uniform Traffic Citation charging the DUI statute.
3. Upon receipt of the results of the chemical analysis of the blood or urine samples, the arresting
Deputy will check for a blood-alcohol level of 0.08% or higher.
4. If the results indicate a blood-alcohol level of 0.08% or higher, the arresting Deputy will submit the
appropriate reports and forms to the State Attorney’s Office, along with the appropriate citations
for the offense of DUI. The Deputy may make contact with the offender and issue them the DUI
Uniform Traffic Citation, and submit all reports to the Bureau of Driver Improvement, who may then
suspend the offender's driver's license. In either case, the Deputy shall complete all needed paper
work and forward to the State Attorney’s Office and the VSO BAT Unit office.
K. REFUSAL TO SUBMIT TO BLOOD-ALCOHOL TEST
1. Following lawful arrest, the Deputy will request the offender submit to a breath test; or blood/urine
test if circumstances dictate. If the offender refuses to submit to a blood test that would result in
the suspension of their driving privilege for a period of one (1) year for a first refusal, or for a period
of eighteen (18) months if their driving privilege had been previously suspended for refusing to
submit to a breath, urine or blood test, ALSO inform the driver that if they hold a CDL, or was
operating a CMV, refusal will result in the disqualification of the Commercial Driver’s
License/driving privilege for a period of one (1) year in the case of a first refusal or permanently if
they have been previously disqualified as a result of a refusal to submit to a breath, urine or blood
test.
2. The arresting Deputy or BTO will read the appropriate Florida Implied Consent Law pertaining to
the request for blood to the offender and request that they submit to a blood-alcohol test.
3. The offender must then refuse to take the offered blood-alcohol test.
4. The Deputy will issue a DUI Uniform Traffic Citation and retain any and all driver's licenses held
by the offender. This includes licenses issued by any state or foreign country.
5. The Deputy will check the second block below the defendant's signature line indicating that the
license is suspended for refusing to submit to a blood-alcohol test.
6. The arresting Deputy will request a teletype verification of the license status to ensure there are
no other suspensions currently in effect.
7. If no other suspensions/revocations are currently in effect, the Deputy will check the "YES" block
on the citation indicating the driver is "Eligible For Permit". This allows the offender to use their
copy of the citation as a ten-day (10-DAY) Temporary Driving Permit.
8. If the license is currently suspended or revoked, or there is no verification that the offender has a
current license issued, the Deputy will check the "NO" block on the citation. The Deputy will
indicate the reason the offender is not eligible for the permit on the line provided.

9. The remainder of the citation will be completed in accordance with the instructions issued by the
Department of Highway Safety and Motor Vehicles.
L. ADMINISTRATIVE PROCEDURES
1. In all cases falling under the purview of FLA. STAT. § 322.2615, two separate documentation
"packets" must be prepared. One packet is to support the arrest and booking of the offender. The
second packet supports the seizure and suspension of the driver's licenses.
2. ARREST PACKET
a. It shall be the responsibility of the arresting Deputy to prepare or assemble all necessary
paperwork and citations to support the arrest of the offender. These documents may include
some or all of the following:
(1) SA-707 Arrest Report/Complaint Affidavit;
(2) All issued citations, including the DUI Uniform Traffic Citation;
(3) Alcohol Influence Report;
(4) Breath Test Report/Results;
(5) Affidavit of Refusal To Submit;
(6) Teletypes;
(7) Incident Report (if required); and
(8) Tow Sheet (if required).
3. SUSPENSION PACKET
a. It shall be the responsibility of the arresting Deputy to assemble the packet to support the
seizure and suspension of the driver's license. This packet must include the following:
(1) A copy of the DUI Uniform Traffic Citation;
(2) A copy of the arrest affidavit (SA-707) which contains an original signature and original
LEO notary and is separately sworn to by the arresting officer;
(3) A copy of the Alcohol Influence Report;
(4) A copy of the breath, blood, or urine tests; or, the originally sworn Affidavit of Refusal
to Submit;
(5) The driver's license, if surrendered.
b. The arresting Deputy will forward the completed suspension packet to the BAT Unit
Coordinator at VSO District 3 where it will then be checked and recorded before being taken
to the Bureau of Driver Improvement Office.
4. BUREAU OF DRIVER IMPROVEMENT OFFICE
a. The Department of Highway Safety and Motor Vehicles, through the Bureau of Drivers
Improvement Office, reviews and processes all DUI cases in which the arresting officer
seized/suspends the driver's licenses of the defendant. All suspension packets will be sent
to:
Bureau of Driver Improvement
2400 S. Ridgewood Ave. – Suite #2
South Daytona, FL 32119
M. CONCENTRATED ENFORCEMENT EFFORTS
1. The VSO may engage in concentrated DUI enforcement efforts when deemed necessary. The
Special Operations Captain or their designee shall be responsible for coordinating concentrated
enforcement efforts.
2. Concentrated enforcement efforts may be conducted when deemed necessary due to holidays,
special events, or periods of unusually high alcohol-related accidents or arrests.

3. The targeted areas will be selected based upon accident/citation statistics involving impaired
drivers, and past VSO experience in identifying specific problem locations.
4. Selective roadway checks (checkpoints) for impaired drivers are also authorized for deterrence
purposes. This shall be evaluated by Command Staff.
5. The Special Operation Captain or their designee may assign any personnel under their command
to concentrated DUI enforcement efforts to include, but not limited to:
a. The Crime Suppression Team;
b. Traffic Units;
c. Selected Zone Deputies;
d. Reserve Deputies.
N. ARRESTING JUVENILES FOR DUI TRAFFIC OFFENSES
1. The procedure for the arrest of a juvenile for DUI will be handled in the same manner as the arrest
of an adult except for the requirements surrounding the detainment of the juvenile per Fla. Stat. §
318.143(5).
O. ZERO TOLERANCE LAW – Fla. Stat. § 322.2616 [OVER THE LIMIT & UNDER 21
YEARS OF AGE]
1. Effective January 1, 1997, Fla. Stat. § 322.2616 was enacted which provides for the suspension
of the driver’s license of any person under the age of twenty-one who has a blood alcohol level of
0.02 percent or higher, who is driving and in actual physical control of a motor vehicle.
2. Violation of this statute (Fla. Stat. § 322.2616) results in administrative suspension of the person’s
driver’s license and is neither a traffic infraction nor a criminal offense unless the person is arrested
for DUI in violation of Fla. Stat. § 316.193.
3. Fla. Stat. § 322.2616 provides that a law enforcement officer who has probable cause to believe
that a vehicle is being driven by or is in the actual physical control of; a person under the age of
twenty-one while under the influence or with a breath alcohol level may lawfully detain the person
and request they to submit to a breath test.
4. Further, Fla. Stat. § 322.2616 specifically states that detention pursuant to this section does not
constitute an arrest. For this reason, it has been recommended that law enforcement agencies do
not transport underage drivers to a breath testing facility. Since a violation of Fla. Stat. § 322.26216
is not a criminal act, it is also recommended that the driver not be handcuffed, placed in an area
with persons who are under arrest or taken to a detention facility
5. For the purpose of this statue, and to keep and maintain the rights of those stopped under the age
of twenty-one (21), it is the policy of the VSO to have a person respond to the location of the traffic
stop who has been trained in the use of and who has an Alco Sensor Hand Held Breath testing
Device that is and has been approved for the purpose of testing those drivers under the age of
twenty-one (21) years of age, who have been lawfully stopped for committing a traffic infraction,
or who were found to be in actual or physical control of a motor vehicle and have been determined
to be under the influence of alcohol.
6. Any person found in violation of Fla. Stat. § 322.2616 shall first be read the Implied Consent
Warning, which is on the front part of the suspension notice. If they are found to be in violation or
refuse, they shall be issued an Under 21 citation packet to include: This will include the following:
a. Affidavit of probable cause;
b. Breath test result affidavit, or the Refusal Affidavit (whichever is applicable); and
c. Notice of suspension if the results were above a 0.02 and the driver was under the age of
twenty-one.
7. This packet is provided by DHSMV and is located throughout the VSO locations. This packet,
when completed along with a copy of any traffic citations and any other reports or paper work, will
be forwarded to The VSO Bat Unit to be validated and forwarded to The DHSMV Office.
8. GUIDELINES FOR ENFORCEMENT OF FLA. STAT. § 322.2616

a. First, you must ensure that lawful contact was made prior to an underage driver being
checked for a violation of Fla. Stat. § 322. 2616. Lawful contacts include but are not limited
to:
(1) A traffic stop related to a violation of Florida Law;
(2) Contact at a sobriety checkpoint;
(3) Driver’s license and equipment checkpoints;
(4) Contact at the site of a traffic crash;
(5) A consensual encounter with an underage driver;
(6) Reasonable Suspicion of either impairment, a medical episode, or a person falling
asleep while driving.
b. First, the Deputy shall rule out the possibility that the driver is legally impaired under Fla. Stat.
§ 316.193 before checking for a violation of Fla. Stat. § 322.2616. If the driver is found to be
impaired or under the influence, then the Deputy shall proceed with a DUI investigation, and
if needed, an arrest should be made for DUI
(1) Interview the driver, verify the driver’s age and check for signs of impairment.
(2) Check the driver for a medical bracelet, or condition.
(3) Have the driver perform standardized field sobriety tests if reasonable cause exists.
(4) Rule out probable cause to make an arrest for DUI
• If the decision is made to apply the use of a portable breath teaster (PBT), and
the person provides a breath sample and that sample provided is above a 0.02
level including up to or even above an 0.08, a change cannot be made to then
arrest for DUI.
• The deputy shall rule out the possibility of DUI first and then proceed to enforce
the FLA. STAT. § 322.2616.
c. If no D.U.I arrest is to be made, but there are indications of alcoholic beverage consumption,
you should determine if the driver is in violation of Fla. Stat. § 322.2616 through the use of
the P. B. T.
d. If there is no arrest for another violation and the driver is age 18-22, the driver will be released
after complying with the requirements of Fla. Stat. § 322.2616. The driver will not be allowed
to continue to drive if any presence of alcohol and or impairment is noted. All opportunities
will be made to contact the legal registered owner of the vehicle and make arraignments to
have the owner respond to the location and retrieve the vehicle. If the driver is the owner and
no other person on-scene is deemed safe or sober, the owner may summon a third party
person respond to retrieve their vehicle. If said third party cannot respond in a reasonable
time, then the vehicle will be towed according to any and all VSO policies concerning the
towing of vehicles.
e. If there is no arrest for another violation and the person is under the age of 18, the Deputy
shall follow the procedures listed below:
(1) Attempt to contact a parent, guardian or legal custodian to come and pick up the vehicle
and child;
(2) If contact with a responsible person is unable to be made, the vehicle shall be towed,
and transportation to the violator’s residence shall be obtained.
(3) If any of the conditions cannot be made, a VSO Supervisor shall be contacted and any
and all VSO policies and procedures involving juveniles shall be followed.
f. At the conclusion, the under 21 years of age driver shall be given their copy of the 0.02
suspension notice and advised that their driver’s license is now suspended and they cannot
operate a motor vehicle.
g. They have a 10-day period that they must contact the local Driver Improvement Office and
request a hearing about their license.

h. It should be noted that at all times during the encounter with any impaired driver and
particularly with a minor, the person’s safety and any medical needs should be noted and
addressed.
9. TRAINING, RECORDS AND MAINTENANCE OF THE PBT
a. A PBT test can only be administered by a person who has received documented training in
the use of the PBT.
b. It shall be the duty and responsibility of the Volusia County BAT Unit Coordinator or a
designated FDLE-certified VSO Inspector to conduct accuracy checks every six months. The
purpose of these accuracy checks is to ensure that:
(1) The PBT works within acceptable guidelines as set forth by the manufacturer;
(2) The instrument still operates within the guidelines set forth in Fla. Stat. § section
322.2616(17) for devices acceptable for use of administering breath test for a person
under the age of 21;
(3) The operation limits set for the temperature guidelines and the instrument’s tolerance
levels are still acceptable given a test with a known value of alcohol dry gas.
c. The records for each of the inspection tests will be noted on the operator’s Breath Test Log
Book carried and used with each instrument in the field, as well as on the matching Agency
Calibration Log.
d. The Breath Test Log Book shall accompany the PBT in the field; all tests run on individuals
will be noted as to:
(1) Name;
(2) Date;
(3) Test results of both tests;
(4) Officer requesting the test; and
(5) Name of the agency and the BTO’s name
e. The Agency Calibration Log shall be kept and maintained in the BAT Unit Office of the VSO
and shall show:
(1) Any deviations or notes of repairs, failures, or out-of-service repair needs that may be
required or performed to the unit(s)notes;
(2) An accurate accounting of all downloaded tests that must be removed from the PBT
periodically to keep the unit’s memory from becoming full.
f. These calibration tests and downloaded notes will be kept in accordance with the Florida
State Archive Record Retention Schedule should any checks or requests of the units’ working
abilities resulting from any civil or criminal hearing arise from the units’ use.
• 61.1.2
• 61.1.5

OFFICE

GO-061-07 01/05/2021 None
Title
TRAFFIC DISCRETION
I. PURPOSE
The purpose of this general order is to provide general guidelines on the discretionary privilege of personnel
involved in traffic law enforcement activities and actions that require special processing.
II. DISCUSSION
The goal of traffic law enforcement is to reduce traffic crashes, fatalities and injuries, as well as, facilitate the
safe and expeditious movement of vehicular and pedestrian traffic through the public's voluntary compliance
with traffic regulations. This goal should be met through a combination of education, enforcement,
engineering and public support.
Traffic enforcement activities should be conducted in a consistent and uniform manner and should not give
preference; however, certain classes of traffic law violators require special processing such as persons with
diplomatic immunity, United States Legislators, military personnel and juveniles.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to fairly and impartially provide a deterrent to traffic law
violations and faithfully observe the rights and privileges of all people.
IV. PROCEDURE
A. GENERAL
1. Deputies may in the course of their duties encounter individuals claiming to have diplomatic
immunity. Members of diplomatic missions, consular posts and certain international organizations
should be accorded their respective privileges, rights, and immunities as directed by international
law and federal statute. These officials shall be treated with the courtesy and respect that benefit
their distinguished positions.
2. The United States Department of State issues identification cards to all members of diplomatic
missions, consular posts and certain international organizations who are entitled to privileges and
immunities. A brief statement of the bearer’s immunity is printed on the reverse side of the card.
3. Deputies should be aware that newly arrived members of diplomatic and consular staffs may not
have received identification documents.
4. Deputies may seek verification of an individual’s status by contacting the U.S. Department of State
Protocol Office at:
• (202) 647-2663 during business hours
• (202) 647-7277 after hours diplomatic security office.

B. TRAFFIC STOPS
1. Traffic stops and issuance of traffic citations do not constitute an arrest. Traffic citations may be
issued to persons with immunity at the Deputy’s discretion, based on the nature of the violation.
The person with immunity is not required to sign a citation.
C. DRIVING UNDER THE INFLUENCE
1. The primary consideration in an incident involving a person with immunity that is believed to be
driving under the influence is to ensure that the person and the public are not endangered. The
following options are available:
• Transport the party to a location where they can recover sufficiently to drive, such as a hotel
or a friend's residence.
• Assist the person in summoning a friend or relative to drive them.
• Call a taxi for them.
• Transport them home.
2. The person should not be handcuffed, subjected to a sobriety test or mistreated in any way.
3. An incident report will be completed for any incident involving driving under the influence by
members of diplomatic missions, consular posts or certain international organizations who are
entitled to privileges and immunities.
4. REPORTING INCIDENTS
a. Should a member of a diplomatic mission, consular post or one of the certain international
organizations, who is entitled to privileges and immunities, be involved in criminal actions, it
shall be documented by an incident report and immediately reported to the Sheriff, via chain
of command.
D. MILITARY PERSONNEL
1. On occasion it may be necessary to issue a traffic citation or effect a physical arrest of military
personnel.
2. Deputies stopping military vehicles should use discretion based on the nature of the offense. In
most cases, offenses can be handled by reporting it to the liaison officer of the Armed Forces
Investigative Division.
3. When armed forces personnel are physically arrested, the Armed Forces Investigative Division
liaison officer of the nearest armed forces headquarters shall be contacted by the arresting
Deputy's immediate supervisor.
E. UNITED STATES SENATORS AND REPRESENTATIVES
1. United States Senators and Representatives in all cases, except treason, felony offenses and
breach of the peace, are immune from arrest during their attendance at sessions of their respective
houses, while going to or returning from the same and for any speech or debate in either house.
2. State Senators and Representatives do not possess any special immunity.
3. Driving under the influence shall be considered within the breach of the peace category.
F. NON-RESIDENTS
1. Persons who are not United States citizens or Florida residents shall not be afforded special
considerations and shall be warned, cited or arrested as appropriate.
G. JUVENILES
1. Juveniles are issued uniform traffic citations and handled in the same manner as adults for traffic
violations with the exceptions outlined in general order GO-044-02 Juvenile Arrest and
Investigation Procedures.
H. EMERGENCY VEHICLES
1. As provided in Fla. Stat. § 316.072, unless specifically applicable, provisions of Fla. Stat. Ch. §
316, except for Fla. Stat. §§ 316.193, 316.1925 shall not apply to:

• The driver of an authorized emergency vehicle when responding to an emergency call, when
in the pursuit of an actual or suspected violator of the law, or when responding to a fire alarm,
but not when returning from a fire.
• A medical staff physician or technician of a medical facility licensed by the State of Florida
when responding to an emergency in the line of duty in their privately owned vehicle, using
red lights as authorized in Fla. Stat. § 316.2398.
2. Emergency vehicles shall be subject to the constraints of Fla. Stat. § 316.072.
• 1.2.6
• 1.2.7
• 61.1.3

OFFICE

GO-061-08 01/05/2021 None
Title
TRAFFIC CRASHES
I. PURPOSE
The purpose of this general order is to establish guidelines regarding the responsibilities and duties of
members of the Volusia Sheriff’s Office (VSO) as they apply to traffic crashes.
II. DISCUSSION
Traffic crash investigations within the unincorporated areas of Volusia County are the responsibility of the
Florida Highway Patrol (FHP) and the VSO. Investigating crashes, along with other law enforcement functions
within the incorporated cities are primarily the responsibilities of the respective police departments.
Responsibility for traffic crash investigations within the contracted municipalities of Deltona, Debary, and Oak
Hill rests with the VSO.
III. POLICY
It shall be the policy of the VSO to respond to the scene of traffic crashes in areas where the VSO provides
primary law enforcement services, in order to provide emergency assistance to injured persons and protect
the crash scene.
In the contracted municipalities of Deltona, Debary, and Oak Hill: Deputies will respond to, investigate, and
properly document all crashes that occur within the city limits.
IV. PROCEDURE
A. GENERALLY
1. In the unincorporated areas of Volusia County, Florida Highway Patrol (FHP) will be primarily
responsible for investigating crashes that are required to be documented on a Long Form Crash
Report (HSMV 90010), with the exceptions found in IV.A.2.b. FHP will be responsible for crashes
involving commercial motor vehicles, as well as all crashes occurring on the interstates and
interstate ramps within Volusia County.
2. The VSO will investigate and document the following crashes in the unincorporated areas of
Volusia County, excluding interstates and interstate ramps:
a. All crashes that will be documented on a Short Form Crash Report (HSMV 90010S).
b. Crashes with no injuries, where one or more of the involved vehicles requires a wrecker,
requiring a Long Form Crash Report (HSMV90010S).
3. In the event a Deputy is not able to respond to a crash within a reasonable amount of time, FHP
will be requested to investigate a crash in the unincorporated area, at the discretion of a supervisor.
B. CRASH SCENE RESPONSIBILITIES

1. PRELIMINARY RESPONSIBILITIES OF INITIAL RESPONDING DEPUTY
a. Upon arriving at the scene of a motor vehicle crash, deputies shall conduct a preliminary
survey of the scene to determine the existence of any hazards. Deputies shall implement
temporary measures to stabilize dangers posed by:
(1) Downed power lines
(2) Gasoline/fuel spill
(3) Fire
(4) Hazardous material leaks/incidents
(5) If possible, ensure that all personnel are kept 2,000 feet/0.4 miles from the scene.
(6) Provide responding emergency personnel with spill/leak information and note content
of identification placards
(7) The presence of explosives - arrange, if possible, for a protective zone as directed in
the US Department of Transportation’s Emergency Response Guidebook
(8) Unstable vehicles/traffic conditions - request assistance as required.
b. The primary responsibility of the first deputy responding to the scene of a motor vehicle crash
is to care for injured persons and to protect the crash scene. Consequently, deputies shall:
(1) Position the patrol vehicle to protect victims or warn other motorists of roadway
obstructions or hazards that cannot be moved from the roadway. Deputies are
cautioned not to rely on the presence of the patrol car to divert traffic around crash
scenes. Other warning measures should be employed as well and vehicles should be
removed from the roadway once the need to protect victims or warn other motorists no
longer exists.
(2) Utilize vehicle emergency lighting to maximize visibility/warning. Augment with safe,
proper placement of traffic cones or flares, if appropriate.
(3) Assess injuries, provide immediate aid to victims and initiate requests for first responder
services (i.e. fire equipment, Air One, hazardous material response units,
ambulances/paramedics, power companies, tow trucks, etc.)
c. Establish a safe traffic pattern.
(1) The Deputy may use flares and traffic cones to temporarily detour traffic.
(2) Deputies may utilize trained Citizen Observer Patrol (COP) for traffic control at crash
scenes where the road is expected to be closed or obstructed for an extended period
of time.
(3) COP assistance should be requested through central communications by a supervisor.
(4) Fire Police may be requested using the same criteria, in unincorporated areas of the
county.
(5) Locate witnesses that are immediately available.
2. SECURE SCENE AND PROTECT EVIDENCE
a. For traffic crashes involving a fatality, or potential fatality, the scene will be considered a crime
scene. Deputies will secure and protect the scene in accordance with general order GO-042-
02 Criminal Investigation Operations.
b. Deputies shall take precautions to protect the property of the injured, incapacitated, or
deceased involved in the crash from theft, if the owner is unable to care for it. When the VSO
will be conducting the investigation and a Deputy takes custody of property, it will be
documented and submitted to the VSO Evidence Section.
C. CRASHES INVOLVING VSO VEHICLES
1. For crashes involving a VSO vehicle, the involved employee will notify central communications of
the details of the incident, to include:
a. Location

b. Injuries
c. Number of vehicles involved and description
d. Any known hazards
2. SUPERVISOR RESPONSIBILITY
a. The involved Deputy’s immediate supervisor will be notified and shall respond to the scene if
available. If the immediate supervisor is not available, the District Patrol Supervisor shall
respond to the scene, notify the chain of command, and conduct a supervisory investigation
of the incident.
b. Incidents in which the VSO vehicle is the only vehicle involved, and there is no property
damage other than minor vehicle damage shall not require a crash report. A supervisor will
respond and conduct an investigation. The chain of command will be notified.
c. For VSO vehicle crashes involving injury or property damage, Florida Highway Patrol will be
notified to conduct the crash investigation. For minor crashes occurring within the jurisdiction
of a city police department, the respective police department of that jurisdiction, may be
notified to complete the crash investigation, at the discretion of the Patrol Supervisor,
d. The investigating Supervisor shall take photographs, document the incident, and submit all
documentation to the chain of command.
D. CRASH REPORTS AND FORMS
1. Each crash investigation conducted by a deputy shall be reported on the following report forms in
iyeCrash:
a. Long Form (HSMV 90010S)
b. Short Form (HSMV 90010S)
c. Driver Exchange (HSMV 90006)
2. A Long Form (HSMV 90010S) must include a Narrative/Diagram when the following criteria are
met:
a. Resulted in death of, personal injury to, or any indication of complaints of pain or discomfort
by any of the parties or passengers involved in the crash;
b. Leaving the scene involving damage to attended vehicles or property (Fla. Stat. §
316.061(1));
c. Driving while under the influence (Fla. Stat. § 316.193);
d. Hit and run with bodily injuries or hit and run with property damage where the property was
attended by a person;
e. Rendered a vehicle inoperable to a degree that required a wrecker to remove it from the
scene of the crash;
f. Involved a commercial motor vehicle;
g. Involved Hazardous Materials.
3. A Short Form (HSMV 90010S) is used to report other types of traffic crashes. If form HSMV
90010S is used as a Short Form Report, diagrams are not required.
4. Driver Exchange of Information (HSMV 90006) is used only as a Driver Report of Crash or Driver
Exchange of Information Form.
5. Time, location, and vehicle and pedestrian sections should be completed based upon the
information requested for each field. The VSO call number will be entered into the field designated
for the case number. This form is used to exchange driver information between the parties involved
in a traffic crash. The deputy shall provide this form to all drivers on crashes investigated by the
VSO.
6. A Deputy may use a Driver Exchange of Information if the following criteria are met:
a. All involved vehicles remained at the scene of the crash.
b. Total damage to vehicles or property is less than $500.00.

c. None of the involved vehicles are disabled to the point of requiring a tow.
d. No signs of impairment.
e. No criminal violations.
E. CONDUCTING TRAFFIC CRASH INVESTIGATIONS
1. Subsequent to arranging treatment for the injured and securing the scene, Deputies shall initiate
an investigation into the incident. The investigating Deputy Shall:
a. Obtain roadway evidence, to include pre-crash skid marks, post-crash skid marks, distance
from area of collision(s) to final rest, roadway width, and any other measurements deemed
necessary for the completion of a crash diagram.
b. Conduct interviews of the drivers and passengers of the involved vehicles along with any
available witnesses.
c. Take evidentiary photos (if needed)
d. Collect, mark, and preserve physical evidence.
e. Obtain identification information from vehicles and assess damage.
f. Summon wrecker(s) for involved vehicles with disabling damage.
2. Upon completion of the crash investigation, if possible, the investigating Deputy will determine
which party is at fault. If it can be clearly established which party is at fault, and when sufficient
evidence exists to satisfy all the elements of a violation of Florida Statute, the investigating Deputy
should take appropriate enforcement action by either issuing a traffic citation(s) or making a
criminal arrest if applicable. In the case of a crash resulting in a fatality or the possibility of a fatality,
citations or criminal charges will be the responsibility of the assigned Traffic Homicide Case Agent.
3. Document findings and prepare the appropriate crash report in iyeCrash. The Instructions for
Completing the Florida Uniform Traffic Crash Report Forms and the iyeCrash Training Manual can
be found on the VSO Intranet.
4. FATALITY OR POTENTIAL FATALITY
a. If the crash involves a fatality or will likely result in a fatality within the contracted municipalities
of Deltona, Debary, or Oak Hill, the investigation will be the responsibility of the VSO
Investigative Services Section, Traffic Homicide Unit. If the crash involves a fatality within the
unincorporated areas of Volusia County, Florida Highway Patrol will be notified.
b. The Patrol Supervisor will notify the on-call Traffic Homicide Unit Supervisor, who in turn will
determine the appropriate amount of resources required to investigate. The initial responding
Patrol Deputies will be responsible for securing the crime scene and preserving evidence.
Patrol deputies, with the assistance of COP’s if available, will create and maintain a detour
around the scene. Deputies will locate and separate witnesses, and maintain a crime scene
log. The crime scene log will be turned over to the assigned Traffic Homicide Unit member.
c. In some cases, traffic fatalities may actually be as a result of an intentional act, therefore if
such a determination is not clear, both the Traffic Homicide Unit and the Major Case Unit will
conduct a joint investigation until a determination of intent is established.
d. The Traffic Homicide Unit Supervisor may request the Crime Scene Unit to document and
collect evidence.
e. The Traffic Homicide Unit Supervisor will assign a member of the unit as the case agent. The
case agent will be responsible for the entire investigation and documentation of the incident,
to include:
(1) Initial crash report.
(2) Interviewing drivers and witnesses. Obtaining recorded or written statements.
(3) Obtaining blood samples.
(4) Collecting and securing evidence.
(5) Notification to the Florida DHSMV of the Fatality or Serious Bodily Injury
(6) Conducting vehicle inspections.

(7) Collect Crash Data Recorder (CDR) evidence.
(8) Attend autopsy.
(9) Next of Kin notification.
(10) All follow up investigation.
(11) Final documentation of the incident, to include filing criminal charges or traffic citations,
if appropriate.
f. All drivers involved in fatal or serious bodily injury crashes investigated by the VSO will be
asked to voluntarily consent to a blood draw to determine the driver’s blood alcohol content,
or the presence of chemical or controlled substances.
g. Any person who is incapable of refusal by reason of unconsciousness or other mental or
physical condition is deemed not to have withdrawn their consent to such test (Fla. Stat. §
316.1932).
h. If signs of impairment are observed, and the driver refuses the blood test, a search warrant
will be obtained. The case agent will contact the appropriate on-call Assistant State Attorney
or on-call Judge in the respective county the suspected impaired driver is in at the time it will
be obtained.
i. If the search warrant cannot be obtained in a timely manner, the case agent will:
(1) Notify the Investigative Services Section Lieutenant and VSO General Counsel, if
available.
(2) Cause the blood to be drawn from the suspected impaired driver.
(3) Clearly document all exigent circumstances which led to a request for a blood draw.
(4) Document all steps taken in an attempt to secure a search warrant, including any
contact with an Assistant State Attorney or Judge; that serious injury or death was
involved, the condition of the driver of whom the blood was requested, and the length
of time between the crash and the blood draw request.
j. If the suspected impaired driver is being treated at the hospital, and medical blood is drawn,
the results of the medical blood test may be obtained by warrant or subpoena at a later date.
k. Vehicles involved in fatal crashes will be towed to the VSO evidence facility for storage. A
deputy will escort the vehicle to the evidence facility. When appropriate, the case agent will
be responsible for coordinating the release of vehicles to the registered owner or insurance
company.
l. Once the case agent has completed their investigation, a review of the case file and
disposition will occur between the THI Sergeant and an Investigative Services Lieutenant.
5. HIT AND RUN
a. If the crash involves hit and run with bodily injuries or hit and run with property damage where
the property was attended by any person, it will be investigated and reported by a Deputy
using a Long Form Crash Report (HSMV 90010S).
b. If the crash involves hit and run with property damage of more than $500.00, where the
property was not attended and there is no vehicle or suspect information, it will be investigated
and reported by a Deputy using a Short Form Crash Report (HSMV 90010S).
6. DUI CRASH INVESTIGATIONS
a. Deputies should carefully observe all parties involved in a traffic crash, paying particular
attention to the behavior, attitude, speech, physical condition, balance and other
characteristics that may indicate impairment on the part of any driver.
b. The investigating Deputy should consult with attending medical personnel to identify any
indicators of impairment they have observed and obtain written statements, if applicable.
c. If signs of impairment are observed, the Deputy shall, at the conclusion of the traffic crash
investigation, initiate a criminal investigation, in accordance with general order GO-061-06
DUI Enforcement Program, to determine if probable cause of Driving Under the Influence
(DUI) exists.

d. When the investigation leads to probable cause of Driving Under the Influence, the driver
shall be arrested. Every effort should be made to ensure that an appropriate test is performed
to determine the driver’s blood alcohol content or the presence of chemical or controlled
substances, if warranted.
e. If criminal charges will not be filed until the results of a blood or urine test are returned, the
Deputy shall complete the crash report and state in the narrative section that the issuance of
citations or criminal charges are pending the receipt of the blood or urine test results. When
the blood or urine test results are received, the Deputy will complete an updated report and
will issue citations or make an arrest when appropriate.
f. All DUI crashes will be documented using a Long Form Crash Report (HSMV 90010S).
7. PRIVATE PROPERTY
a. Deputies shall investigate and document traffic crashes occurring on private property open
to the public using the same criteria as public property or roadways. Traffic crashes occurring
on private property will only be investigated if there is a fatality or potential fatality as a result
of the crash, as outlined in 61.8.13
F. FOLLOW-UP INVESTIGATIONS
1. A deputy who is assigned to investigate a crash will also be responsible for any follow-up
investigation that may be required, to include the following:
a. Obtaining formal statements from witnesses or people involved in crashes, which could not
be obtained at the scene of the crash.
b. Respond to hospitals to identify victims, provide a Driver Exchange of Information (HSMV
90006), or issue appropriate citations or criminal charges.
c. Vehicle inspections at a location other than the crash scene.
d. Results of blood or urine tests.
e. Any other duties required to gather information needed to complete the crash report.
2. Follow up reports on all open investigations shall be required at no more than 30 day intervals until
the investigation is completed.
G. REPORT SUBMISSION
1. The original crash report will be submitted electronically into iyeCrash. Reports will be submitted
by the end of the shift in which the crash investigation was conducted, unless approved by the
District Lieutenant. Reports will be submitted to the State of Florida within 10 days (Fla. Stat. §
316.066).
• 1.2.5
• 1.2.6
• 1.2.7
• 41.2.4
• 61.1.5
• 61.2.1
• 61.2.2
• 61.4.2
• 82.2.1

OFFICE

GO-061-09 01/05/2021 None
Title
SCHOOL CROSSING GUARDS
I. PURPOSE
The purpose of this general order is to establish policy and delineate responsibility for the Volusia Sheriff’s
Office (VSO) School Crossing Guard program.
II. DISCUSSION
In 1988, the School Crossing Evaluation Committee was appointed by the Volusia County Council to review
and oversee requests for the opening and closing of school crossings.
The VSO must evaluate and maintain a safe, efficient and effective method of crossing children. This is
accomplished by the assignment of responsibilities within the VSO and working in cooperation with Traffic
Engineering, the Volusia County School Board, and the Volusia County Council.
III. POLICY
It shall be the policy of the VSO to establish and maintain a School Crossing Guard program.
It shall further be the policy of the VSO to act within the local legislative policies to ensure a safe and uniform
policy of expediting the movement of children to and from school.
IV. PROCEDURE
A. AUTHORITY AND RESPONSIBILITY
1. The School Crossing Guard program is under the supervision of a VSO Special Operations
Section Lieutenant.
2. SCHOOL CROSSING GUARD SUPERVISOR
a. Civilian School Crossing Guard Supervisor(s) shall be assigned to each district and shall have
the following responsibilities:
• Directly supervise civilian School Crossing Guards.
• Provide and insure that all School Crossing Guards are appropriately trained.
• Ensure that each crossing within their assigned District is manned each working day.
• Perform other traffic or crossing guard related duties as assigned by the appropriate
Captain.
3. SCHOOL CROSSING GUARD
a. School Crossing Guards are to report for duty at the assigned post at the designated time
regardless of weather conditions.
b. Crossing Guards shall remain at their posts as assigned, unless properly relieved.

c. When unable to report for duty due to illness or other exigent circumstances, the School
Crossing Guard shall notify their immediate supervisor (1) hour prior to the scheduled
reporting time. The supervisor shall insure the post is manned.
d. School Crossing Guards shall not direct traffic. Their role is to expedite the movement of
children to and from school by creating gaps in traffic.
e. Crossing Guards have no law enforcement powers and shall take no enforcement actions.
f. While on duty, Crossing Guards are prohibited from:
• Talking or texting on cell phones or listening to electronic devices, with or without
headphones.
• Reading books magazines, newspapers or other educational or entertainment
materials.
• Becoming directly involved with the discipline of children. Crossing Guards may remind
children of traffic and bicycle laws and safety regulations. Crossing Guards shall contact
school officials in regard to children who do not cooperate.
• Supervising children participating in a safety patrol program.
g. Crossing Guards shall remain alert for and report the description of:
• Suspicious persons or vehicles in the area.
• Vehicles or situations which create hazardous conditions.
B. METHOD OF CROSSING
1. When engaged in stopping traffic, each Crossing Guard shall have access to cones, raincoat,
whistle, retro-reflective STOP paddle, and retro-reflective vest.
2. The Crossing Guard will verify that signs, signals or cones are in place or properly functioning.
3. The Crossing Guard will position them self where they can best observe the traffic conditions and
be most visible to vehicular and pedestrian traffic.
4. Crossing Guards shall assume a posture that reflects confidence, command and courtesy.
5. The Crossing Guard shall insure that the traffic is completely stopped before directing children
across the street.
6. The Crossing Guard shall ensure all children are off the roadway (that portion of the highway
improved, designed, or ordinarily used for vehicular travel, exclusive of the shoulder) before
allowing vehicular traffic to proceed.
7. WHISTLE SIGNALS
a. Whistle signals shall be coordinated with hand signals and of sufficient volume as to be
audible with respect to the surrounding conditions.
• STOP – One long whistle blast.
• ATTENTION – A series of short whistle blasts.
b. The whistle shall be upon the Crossing Guard's mouth upon entering the roadway.
8. HAND AND ARM SIGNALS
a. The following hand signals shall be used:
• STOP – One arm is extended at shoulder level parallel to the ground with the palm and
fingers pointing upward. The retro-reflective STOP paddle shall be held in the opposite
hand with the arm extended at shoulder level parallel to the ground with the paddle
perpendicular clearly visible to traffic.
C. CRITERIA FOR SELECTION
1. School Crossing Guards shall be required to possess the skills, knowledge and abilities required
for job performance.
2. REQUIREMENTS
a. Candidates for School Crossing Guards must meet the following eligibility requirements:

• Must be physically and mentally capable of safely crossing children and fulfilling the
requirements of the job.
• Must successfully complete medical, CVSA and background examinations.
• Must have no history of criminal arrests.
• Must have a home telephone or cell phone access.
• Must maintain a valid Florida Driver's license.
• Must have a 10th grade or higher education
D. UNIFORMS
1. Crossing Guards and Crossing Guard Supervisors shall wear the issued uniform of a non-sworn
employee while engaged in assigned duties.
2. Crossing Guards and Crossing Guard Supervisors shall be issued the uniforms and equipment
specified in general order GO-022-06 Appearance, Uniforms, and Equipment, and comply with the
portions of the general order applicable to them.
3. When wearing the short sleeve shirt, all buttons shall be buttoned with the exception of the very
top button of the shirt.
4. The School Crossing Guard uniform is designed to be distinctively different from those worn by
sworn personnel and clearly identify the wearer as a school crossing guard.
E. CRITERIA FOR CROSSINGS
1. The location of School Crossing Guard posts at crossing points is determined by an evaluation
committee consisting of a representative from the VSO, the School Board, Traffic Engineering, as
well as a County Council member, and a Volusia County resident.
2. The School Crossing Guard Unit conducts annual surveys of current crossing posts and submits
them to the evaluation committee for a documented review. A copy shall be forwarded to the
Special Operations Section Commander.
3. Requests for new crossing posts are received by the School Crossing Guard Unit from Law
Enforcement Officers, School employees or other interested parties. The School Crossing Guard
Unit Supervisor shall ensure a survey of the crossing is conducted. The Requested Crossing
Evaluation Form shall be completed and forwarded to the evaluation committee for review. A copy
shall be forwarded to the Special Operations Section Commander.
4. The following variables shall be addressed in survey reports to the School Crossing Evaluation
Committee:
• Traffic volume and speed;
• Number of Turning Movements;
• The width of the intersection;
• The physical terrain;
• The existence or absence of traffic control devices;
• The number and ages of the children utilizing the crossing.
5. The evaluation committee will meet monthly or as needed to review the surveys submitted by the
School Crossing Guard Unit, then votes to create, maintain or eliminate crossing posts.
6. The results of the surveys shall be included in the Special Operations Section Commander’s
personnel allocation/workload assessment report.
7. The School Crossing Evaluation Committee Chairman shall maintain liaison with Traffic
Engineering and the Volusia County School Board Transportation Department to insure a uniform
approach to school area traffic control development. This promotes uniform behavior on the part
of drivers and pedestrians.
F. COMMUNITY RELATIONS SECTION
1. The Community Relations Section shall offer assistance to area schools in organizing, instructing
and supplying instruction in the supervision of student safety patrol programs.

G. TRAINING
1. School Crossing Guards shall receive an annual training and refresher course.
2. This training course shall instruct Crossing Guards on safety measures and methods, rules and
regulations and responsibilities.
• 61.3.4

OFFICE

GO-061-10 01/05/2021 None
Title
TRAFFIC DIRECTION AND CONTROL
I. PURPOSE
The purpose of this general order is to establish guidelines regarding the movement and control of vehicles
and pedestrians, including traffic control, parking, school crossing guards and activities related to the safe
and expeditious movement of traffic both vehicular and pedestrian.
II. DISCUSSION
Traffic control functions are performed to ensure the safe and efficient movement of traffic.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to ensure the safe and efficient flow of vehicular and
pedestrian traffic and to direct or control the movement of traffic where conditions or emergency situations
require.
IV. PROCEDURE
A. TRAFFIC DIRECTION BY SWORN PERSONNEL
1. Traffic direction will be performed by sworn personnel as follows:
• When it is determined that, in the interest of safety or efficiency, it is necessary
• When necessary to preserve a crime scene
• At special events involving the large flow of vehicular or pedestrian traffic, to facilitate the safe
passage of the public
2. Due to the rural nature of Volusia County scheduled routine manual traffic direction is not
performed by VSO.
B. TRAFFIC DIRECTION BY NON-SWORN PERSONNEL
1. Citizen’s Observer Patrol (COP) members are permitted to direct and control traffic only after
successful completion of VSO training in traffic direction and control.
2. COP’s will wear the prescribed uniform and a VSO issued reflective vest while directing traffic.
3. The uniform will be distinctively different from those worn by sworn personnel.
4. A sworn supervisor shall be the only person authorized to initiate a call-out of Citizen Observer
personnel.
5. Sworn supervisors may utilize COP’s for traffic control at crash scenes where the road is expected
to be closed or obstructed for more than an hour.

6. After having been at the scene or advised by Deputies, Fire Fighters, or Emergency Management
personnel that COP’s are needed the following criteria shall be followed:
• Whether or not the situation can best be handled by non-sworn personnel.
• Determine the number of COP’s that are needed
• The number of COP vehicles that are needed
• Any need for additional safety equipment, outside that normally issued to COP’s
7. The supervisor will notify Communications of the number of vehicles and COP members that are
needed, the location that they are needed, and the contact person at the scene whom they are to
report.
8. Communications personnel, COP Coordinator, COP District Supervisors, COP Base Station
personnel shall upon receiving a request from a Sworn Supervisor, make the following
notifications:
• Communications: If available, notify COP Base Station of what is needed and other
information listed above in IV.B.6.
• If Base Station is not in operation, Communications will notify the COP Coordinator or COP
District Supervisors of the information listed above in IV.B.6.
9. The COP Base Operator shall:
• Direct on duty COP members having traffic control certification to the location identified
• Advise COP members responding of the supervisor making the request and to whom they
are to report
• Notify the COP Coordinator or COP District Supervisors and brief them on the situation and
receive permission to call off duty members if required.
10. The COP Coordinator or COP District Supervisors shall:
• Determine the number of COP members and vehicles to respond
• Contact the appropriate number of trained members, advising them of where and whom to
report
11. COP Coordinator or the COP District Supervisors have the option of directing COP members to
the scene in their personal vehicles to expedite response time if additional vehicles are not needed.
12. COP Members certified in traffic control shall when called out:
• Respond to the specified incident scene in a safe manner
• Direct traffic in accordance with this general order
• Continue to direct traffic until relieved by competent authority
• Upon securing their post a COP Member will advise COP Base or Communications Center,
VIA VCWIDE-1-channel, of which units have secured their traffic posts and the location.
13. School Crossing Guards shall not direct traffic, but are allowed to create a gap in the traffic pattern
to allow crossing. Crossing guards will follow guidelines per general order GO-061-09 School
Crossing Guards.
C. CRITICAL INCIDENTS TRAFFIC CONTROL
1. A traffic control perimeter should be established near the scene in order to control access to the
scene, but a sufficient distance from the scene to prevent injury to personnel or damage to
property.
2. Fire Department personnel, including volunteer police/fire units, may be utilized to direct traffic at
fires, accident scenes or other emergency situations.
3. An unobstructed traffic-way should be maintained for use by emergency vehicles.
4. Volunteer fire fighter vehicles should be directed to an area so as not to obstruct the flow of
emergency vehicles.

5. A location should be established for pedestrian (spectators, reporters) control.
D. SPECIAL EVENTS
1. The Traffic Unit Supervisor shall be responsible for the deployment and management of traffic
control personnel and equipment.
2. Consideration should be given to:
• The use of major traffic arteries to allow vehicular and pedestrian traffic egress and ingress
for the event
• Easily accessible and clearly designated parking
• The assignment of Deputies to specific duties of spectator control, as required
• The use of public transportation to alleviate vehicular traffic
• Provisions for relief of personnel assigned point control duties
• Provisions for the news media
• Emergency vehicle access
• Alternate routes for traffic
• Temporary traffic controls
3. The Traffic Unit Supervisor shall, in cooperation with Traffic Engineering, survey specific locations
where point traffic control and parking is needed, and analyze alternatives, at least annually.
4. This survey, which is normally conducted by Traffic Engineering, shall identify and suggest
alternatives to:
• Deficiencies or needs in no parking zones, peak tow away zones, restricted parking zones
and overtime parking enforcement
• Expedite the safe and efficient movement of vehicles and pedestrians
E. MANUAL CONTROL OF TRAFFIC
1. Deputies shall exercise judgment in carefully weighing the necessity of effecting manual control of
traffic. Factors to be considered should include, but are not limited to, existing roadway congestion,
adverse weather conditions, emergency situations, traffic volume, traffic speed, and number of
pedestrians, estimated duration of the congestion period, and manpower availability and safety.
2. If manual control is performed at an intersection the existing automated signals should be turned
off.
3. When engaged in the manual direction of traffic, each Deputy shall have access to a whistle, a
flashlight or traffic wand, portable or mobile radio, a raincoat, flares or cones, and a reflective vest.
4. The whistle shall be upon the Deputy's person while engaged in manual direction of traffic.
5. The issued reflective vest shall be worn while directing traffic. The reflective vest will be worn over
rain gear in foul weather conditions. An exception would be during those brief periods of time when
initially effecting manual traffic direction on an emergency basis.
6. The Deputy will position themself where they can best observe the traffic conditions and be most
visible to vehicular and pedestrian traffic.
7. Deputies shall assume a posture that reflects confidence, command and courtesy.
8. When more than one Deputy is involved in manual direction or control of traffic within the same
area, the first Deputy on the scene shall assume the responsibility of coordinating traffic control.
Deputies conducting manual direction or control of traffic should maintain visual contact, and at
the very least radio communications is needed for safe traffic direction.
F. WHISTLE SIGNALS
1. Whistle signals shall be coordinated with hand signals and of sufficient volume as to be audible
with respect to the surrounding conditions.
• STOP – One long whistle blast.

• PROCEED – Two short whistle blasts.
• ATTENTION – A series of short whistle blasts.
G. HAND AND ARM SIGNALS
1. The following hand and arm signals shall be used:
• STOP – The arm is extended at shoulder level with the palm and fingers pointing upward.
• PROCEED – A waving motion across the chest indicating the direction of travel.
• TURNS – The arm and hand is pointed at the line of traffic to be turned, and then a pointing
motion in the direction the traffic is to be directed to.
2. PEDESTRIANS – The Deputy must control the vehicular traffic present and coordinate pedestrian
traffic into the traffic pattern.
H. MANUAL OPERATION OF TRAFFIC SIGNALS
1. The determination to initiate traffic control or the signal devices should be based upon traffic
conditions and the limitations of the signal device.
2. Point control of traffic at an intersection normally controlled by a traffic control signal will be
accomplished by turning off the traffic control signal at the signal breaker box and proceeding with
manual traffic control as described.
3. Each District Supervisor shall have access to a traffic signal controller box key. All traffic units shall
carry or have immediate access to a traffic signal controller box key.
4. FLASHING MODE
a. Locate the access door on the traffic signal controller.
b. Open the access door and locate the "flash" switch.
c. Care will be taken to stop traffic or alert drivers that the signal is going to be changed prior to
activation of the "flash" switch.
d. Verify the signals are flashing (amber color for the primary roadway and red color for the
secondary roadway).
e. When returning the intersection to automated control, insure that no traffic is confused or
endangered by the signal indication change. Deactivate the "flash" switch.
f. Verify the signal is functioning properly, then lock the access door.
5. MANUAL MODE
a. The manual mode is activated by the "Manual" switch inside the signal controller and the use
of a controller may be required.
b. Deputies shall observe the intersection and insure that a change in the traffic signal indication
will not create a confusing or hazardous condition.
c. Activate the "manual" switch. Do not change the position of the other switches.
d. Each depression of the manual control switch will cycle the signal lights once.
e. Care should be taken when restoring the light to the automation mode to insure that no traffic
will be endangered. If a hazard exists, the appropriate corrective action shall be taken before
returning the signal to automated operation.
f. Deputies shall insure the automated signal is functioning correctly before locking the access
box and securing.
I. TEMPORARY TRAFFIC CONTROL DEVICES
1. Temporary traffic devices may be employed for a variety of traffic conditions including but not
limited to:
• Emergency conditions such as accidents, fires, hostage situations, riots, road obstructions

• Non-emergency situations such as parades, sporting events, other planned events involving
large gatherings of people or traffic
2. The basic types of temporary traffic control devices and their uses are as follows:
a. Deputies – Utilized to divert or control traffic in lieu of other regulatory devices; should not be
used when a traffic signal will alleviate the problem.
b. Marked Vehicle – Utilized to block a particular area or street or to provide warning.
c. Barricade or Rope – Used to block an area or street.
d. Traffic Cones or Flares – Utilized to gradually channel traffic from a situation or hazard.
J. ADVERSE ROAD OR WEATHER CONDITIONS
1. When the normal control of traffic is impaired during adverse road or weather conditions, (i.e., sink
holes, fog, rain, ice, snow, smog, blowing sand, downed power lines, spillage) officer safety shall
be paramount.
2. The same procedures for traffic direction and control shall apply as specified in this procedure.
3. Additional equipment and Deputies may be required to adequately perform traffic control in a safe
and efficient manner.
4. Deputies requiring additional equipment or personnel shall make such requests through the
Communications Center.
5. Deputies shall insure that the situation has been adequately provided for before securing their
post. This does not preclude the placement of barricades, cones or signs to route traffic around or
away from the hazard.
K. EMERGENCY VEHICLES
1. Emergency vehicles approaching in an emergency status shall be given precedence over other
traffic.
• 61.3.2

OFFICE

GO-061-11 01/05/2021 01/05/2021
Title
ROADBLOCKS AND CHECKPOINTS
I. PURPOSE
The purpose of this general order is to establish guidelines regarding the use of stop sticks, roadblocks and
checkpoints by Volusia Sheriff’s Office (VSO) personnel.
II. DISCUSSION
There are circumstances, which may necessitate the use of stop sticks, roadblocks (rolling or stationary), or
checkpoints, including but not limited to:
• Routing/capturing a fleeing felon away from densely populated areas;
• Containing or isolating of crime scenes, civil disorders or riots;
• Limiting or stopping of traffic during emergency situations;
• Safely stopping fleeing vehicles;
• Determining if motorists are under the influence of alcoholic beverages or narcotics, or in the
possession of the necessary documents to operate a vehicle.
III. POLICY
The extreme danger inherent in the use of roadblocks (rolling or stationary) mandates that they should be
used only after lesser means of traffic control have failed or have been determined to be ineffective.
The VSO authorizes the use of Stop Sticks to deflate the tires of vehicles that are fleeing or attempting to
elude a law enforcement officer as defined in Fla. Stat. § 316.1935 and pursuant to VSO general orders.
The Stop Stick System will be deployed in order to reduce the risk posed to the general public, Deputies, and
suspects by reducing speeds and allowing pursuing Deputies to gain control over the suspects.
The use of Stop Sticks shall be in accordance with the guidelines described in this general order.
IV. PROCEDURE
A. STOP STICK DEPLOYMENT
1. If the Stop Sticks are to be deployed, it must be part of a planned strategy. Supervisory
authorization is required prior to deploying the Stop Stick System.
2. Prior to deployment, all involved patrol units must be advised of the location that the Stop Sticks
will be used.
3. The safety of the public, the deploying Deputy, other law enforcement officers, and the suspect
must be top priority when deployment locations are considered.

4. Deputies should seek out and identify locations that afford the highest level of cover and
concealment and provide the element of surprise. The locations should be selected with the
following in mind:
• Adequate sight and distance in all directions to enable the Deputies deploying the Stop Sticks
to observe the suspect vehicle and other traffic as it approaches;
• Traffic conditions, population density, and road construction.
5. Natural barriers such as overpass pillars, guardrails, shrubbery, trees, and bridge abutments offer
some degree of protection and concealment.
6. Darkness provides a degree of concealment, but can make it difficult to judge distances and
identify the suspect vehicle.
7. The use of emergency lighting can defeat the element of surprise unless the patrol vehicle is
placed in a strategic position.
8. Certain roadway configurations such as steep embankments, curves and hills, should be avoided.
9. In areas that do not offer natural barriers, patrol vehicles may offer some protection while deploying
the Stop Sticks.
10. If the Stop Sticks cannot be deployed with complete Deputy safety, no attempt shall be made.
Deputies and patrol vehicles will be off the roadway in a safe position out of harms way.
11. Stop Sticks shall not be deployed on two wheeled vehicles (Motorcycles, electric or gasoline
powered scooters, mopeds, and bicycles).
12. Careful consideration will be given to the deployment of Stop Sticks on passenger buses, school
buses, vehicles with hostages, or vehicles transporting hazardous materials. The use of tire
deflation devices may pose an increased hazard in the situation.
13. Only Deputies who have received documented training in the familiarization and deployment of
the Stop Stick System are authorized to deploy the system to stop fleeing vehicles.
14. DEPLOYING DEPUTY
a. The deploying Deputy must ensure that the following communications procedures are
followed:
• Obtain supervisory authorization to deploy the Stop Sticks;
• Advise pursuing units of the location the Stop Sticks are to be deployed;
• Ascertain the number of vehicles involved, location, direction, and speeds of the pursuit;
• Ascertain the suspect vehicle description, weapon involvement, and risks involved such
as lack of headlights, DUI, etc.;
• Ascertain the suspect’s lane of travel;
• Ascertain if other law enforcement agencies are involved in the pursuit.
b. Announce the location of the deployment to the approaching patrol units and request that
they not enter the deployment area until given the all clear announcement. The
announcement will allow patrol vehicles to continue once the deployment area has been
cleared of hazards.
15. DEPLOYMENT
a. The deploying Deputy must have an escape route planned in the event the suspect tries to
run them down or tries to drive around the Stop Sticks.
b. The deploying Deputy must be in position at a predetermined location to allow sufficient time
for proper deployment.
c. Deputies shall not overtake a fleeing vehicle being pursued at a high rate of speed in an
attempt to set up the Stop Sticks. A rush deployment is often ineffective and dangerous.
d. All emergency vehicle operations shall be in accordance with general order GO-041-03 Patrol
Operations.
e. Deputies shall take into consideration difficulties in judging distance and identifying suspect
vehicles at times of low visibility.

f. All pursuing Deputies shall proceed cautiously when approaching and traversing the
deployment area. The fleeing vehicle may decrease speed rapidly as its tires deflate, take
sudden evasive action, or make unpredictable maneuvers. Reducing speed allows backup
units time to arrive.
g. A motor vehicle apprehension report shall be completed in BlueTeam by supervisors when
Stop Sticks are deployed and administratively reviewed.
h. An Incident Report and Supplement Reports shall be completed by the Deputies involved to
include filing the company provided report form with Stop Stick, Ltd.
16. RECOVERY
a. Once Stop Sticks are deployed and damaged they are to be replaced immediately with
replacement sticks that are in each District.
B. ROADBLOCKS/VEHICLE
1. Use of Roadblocks to stop a fleeing felon shall be:
2. STATIONARY
a. A supervisor or other competent authority may authorize the use of a stationary roadblock:
• To route a fleeing felon away from densely populated areas and/or prevent the cause
of great/serious bodily harm to the innocent public at the hands of the fleeing felon. For
the purpose of this section, the person pursued must have committed an act in which
the use of deadly force would have been justified at the time the decision to pursue is
made.
• When necessary to preserve crime scenes, in emergency situations, or in the event of
road obstructions, fires, riots, civil disorders, to limit or stop traffic.
• In non-emergency situations such as parades, sporting events, and other planned
events involving large gatherings of people or traffic, to limit or stop traffic flow.
b. Roadblocks shall not be used when the hazards or risks to the general public would be greater
than if the roadblock is not used.
c. A motor vehicle apprehension report shall be completed in BlueTeam by supervisors when
authorizing roadblocks related to a motor vehicle apprehension. An administrative review
shall be documented through chain of command and forwarded to Internal Affairs.
d. Only those Deputies who have received documented training in the deployment of roadblocks
are authorized to actively participate.
3. ROLLING ROAD BLOCK
a. Rolling Roadblocks refer to the blocking of a vehicle when said vehicle is attempting to turn
around or is taking some other action in an attempt to avoid capture during a pursuit.
b. Attempting to stop a target vehicle through the process of a rolling roadblock shall only be
done when deputies have received proper training, received approval from a supervisor and
it meets the criteria of a pursuit.
4. ROAD BLOCK DEPLOYMENT
a. Prior to establishing a roadblock, approval from a supervisor shall be obtained.
b. Personnel and equipment necessary shall be assembled.
c. All involved personnel shall be briefed on the purpose of the roadblock, limitations imposed
and specific duties to be performed.
d. The roadblock shall be established. An escape route for law enforcement officers and the
innocent public will be provided when at all practicable.
e. The Supervisor and the Communications Center will be advised when the roadblock is
initiated, the exact location and the units involved.
f. The Supervisor shall continuously monitor the roadblock to insure that it is fulfilling its function,
meeting criteria and is not presenting unnecessary safety risks.

g. The roadblock shall be immediately discontinued upon accomplishing its goal or if the risks
involved are outweighed by public safety.
h. The Supervisor and the Communications Center shall be advised at the time the roadblock
is discontinued.
i. A motor vehicle apprehension report shall be completed in BlueTeam by supervisors when
road blocks are deployed and administratively reviewed.
C. CHECKPOINTS
1. Driver’s license, vehicle safety and driving under the influence (DUI) checkpoints will normally be
the responsibility of the Special Operations Section Captain, with prior approval, in writing, from
the Support Operations Division Chief.
2. The location will be published in a local paper prior to the checkpoint (a location manned by
Deputies for the purpose of inspecting motorists or vehicles).
3. The supervisor in charge shall ensure placement of:
• Signs informing the public of the reason for the checkpoint;
• Cones or flares, as needed;
• Barricades and other safety devices as required.
4. A report will be prepared upon completion to include:
• The name and rank of the supervisor in charge;
• The name and rank of all personnel involved;
• The number of citations issued, categorized, i.e.; number of DL, equipment, registration
violations, and arrests;
• The sequence or method used for vehicle selection.
5. Checkpoint statistical information will be maintained by Traffic Administration.
6. Criminal cases shall require a separate case number and be referred to the checkpoint case
number.
7. Only uniformed personnel will conduct traffic checkpoints.
8. All personnel involved will be briefed by the supervisor in charge, to include but not limited to:
• The purpose of the checkpoint;
• Safety precautions;
• Assignments;
• The planned vehicle stop sequence (the order in which vehicles will be stopped);
• The manner and procedure to be used when contact is made with the public.
9. The Supervisor in charge shall organize and correlate the availability of personnel and equipment,
to provide for:
• The safety of the public;
• Transportation of arrested persons;
• The towing of vehicles;
• The collection of evidence;
• Breath testing and video operations;
• Other specialized personnel and equipment, as required.
10. The Supervisor in charge may temporarily discontinue operations in order to facilitate the safe flow
of traffic.
11. Deputies will:

• Inform the vehicle operator the reason for the stop;
• Request the driver's license, vehicle registration, and proof of insurance of every vehicle;
• Adhere to the stopping sequence, unless an enforceable violation occurs;
• Be observant for signs of criminal activities;
• Conduct investigations at the designated location;
• Wear a reflective vest while controlling traffic.
• 41.2.3

OFFICE

GO-061-12 01/05/2021 None
Title
TRAFFIC ENGINEERING
I. PURPOSE
The purpose of this general order is to establish policy governing the relationship between Volusia Sheriff’s
Office (VSO) and Volusia County Traffic Engineering Department.
II. DISCUSSION
Traffic engineering is a complex field requiring specific training and expertise. The Traffic Engineering
Department maintains the equipment and staff to deal with traffic related problems inherent in large, growing
areas such as Volusia County.
Traffic Engineering maintains a properly trained staff which conducts studies to identify engineering problems
at high accident locations. Traffic Engineering studies the effects of changing traffic patterns and they
participate in local and regional transportation management system planning.
III. POLICY
It is the policy of VSO to refer all formal complaints or suggestions concerning traffic deficiencies directly to
the Traffic Engineering Department for review.
Further, it is the policy of VSO to forward all traffic crash data to the Traffic Engineering Department for
review.
IV. PROCEDURE
A. GENERAL
1. All parties reporting traffic deficiencies, initiating complaints, or suggestions will be referred directly
to Traffic Engineering.
2. Deficiencies which present a hazard shall be reported to Traffic Engineering by the employee
receiving the complaint. The complainant should be assured that their complaint will be forwarded.
3. Traffic Engineering performs duties relating to:
a. The review of citizen complaints and the determination of corrective action, including:
• Traffic operations;
• Safety problems;
• Sign, signal and pavement marking replacement or improvements.
b. The coordination of activities and policies for the County traffic program.
4. The instigation and analysis of traffic engineering studies and investigations.

5. The review of traffic accident reports and field checks of high accident locations to determine the
appropriate improvements.

OFFICE

GO-061-13 01/05/2021 None
Title
VEHICLE TOWING AND IMPOUND
I. PURPOSE
The purpose of this general order is to establish guidelines regarding the removal/towing of vehicles from
public streets and highways for various legitimate purposes, such as vehicles in violation of provisions
regulating stopping, standing or parking, stolen or abandoned vehicles, confiscated vehicles and vehicles of
arrested persons.
II. DISCUSSION
A variety of circumstances arise that require a vehicle to be moved or towed by Volusia Sheriff's Office (VSO)
personnel. These range from the removal of a traffic hazard to confiscation in accordance with the Florida
Contraband Forfeiture Act. In order to insure procedural and legal requirements are met, a uniform method
is required. This procedure will outline the authority and process to be utilized in meeting this need.

A. GENERAL
1. Deputies are empowered to authorize the removal of vehicles in accordance with Florida Statute,
316.194:
a. When the vehicle is parked upon a bridge or causeway or in any tunnel, or on any public
highway and constitutes an obstruction to traffic;
b. When the vehicle has been stored for a period exceeding 48 hours in other then a designated
parking area and is within 30 feet of the pavement edge;
c. Where an operative vehicle has been parked or stored on a public right-of-way for a period
exceeding 10 days, in other than designated parking areas, and is more than 30 feet from the
pavement edge;
d. Whenever a vehicle is found in violation of the Florida Handicapped Parking Statute
(316.1955) and the operator or person in charge of said vehicle cannot immediately remove
the vehicle;
e. When a vehicle is being driven upon the public street or highway in such an unsafe condition
it creates a significant hazard and conditions render parking off the paved portion of the
highway or street hazardous or impractical;
f. When the removal is necessary in the interest of public safety, due to fire, flood, storm, rising
tide, or other exigent causes;
g. When the operator of a motor vehicle is taken into custody by a Deputy, and
• the vehicle will be left unattended and no waiver of responsibility is obtained;
• when the person in charge of the vehicle is mentally incapacitated;

• when the person in charge of the vehicle can provide no reasonable alternative;
h. When the vehicle is subject to confiscation in accordance with the Florida Contraband
Forfeiture Act or has been used in the commission of a felony;
i. When a stolen vehicle is recovered and the owner cannot immediately respond;
j. When the vehicle is of evidentiary value;
k. When the vehicle is an abandoned vehicle as described in Fla. Stat. §. 705.101.
2. Whenever a vehicle is towed for any reason other than "owner's request", the following procedures
will apply:
a. A registration check will be made to determine the identity of the owner.
b. In the case of an abandoned or stolen vehicle reasonable attempts to contact the registered
owner will be made prior to towing said vehicle. If unable to contact the registered owner prior
to towing, the deputy in charge of towing the vehicle will attempt to contact the owner as part
of the follow-up investigation. Reasonable attempts to contact will be documented in the
supplement report (refer to Follow-up Investigations in 41.3, Patrol Operations).
c. The Deputy in charge of towing a vehicle will ensure a vehicle report is completed as outlined
in the VSO report-writing manual.
d. The report will incorporate in the narrative, the reason for the tow or removal and notification
or attempts to notify the registered owner.
e. A complete inventory shall be listed on the vehicle report; however, if circumstances preclude
a complete inventory, the inventory will be completed at the storage facility at the earliest
opportunity.
f. The inventory shall include all areas of the vehicle, including but not limited to:
• The inside compartments, dash, glove box, console, under seats, and all containers
therein;
• The trunk area and containers therein;
• All exterior containers (boxes, truck beds, tanks and the engine compartment).
g. Locked containers should not be forced open during an inventory but shall be logged on the
vehicle report as such; however, if a key or combination is available the container will be
opened and inventoried.
h. If possible the inventory will be accomplished in the presence of the operator or owner.
i. Currency found within the vehicle shall be counted in the presence of the owner or operator,
if possible. If not the money should be counted in the presence of at least one witness and
be returned to the owner, or be submitted as personal property or evidence.
j. Deputies towing vehicles to the Evidence Compound will:
• Notify Communications of the location of the vehicle to be towed;
• Contact the evidence technician to ensure the vehicle is transferred to the secured
evidence compound;
• Provide a copy of the tow sheet with original chain of custody signatures and vehicle
keys.
k. If present at the time the vehicle is towed, the person responsible for the vehicle will be notified
of the following:
• The name of the wrecker company;
• The location where the vehicle will be stored;
• The steps necessary to recover the vehicle.
l. Upon request, the owner of a vehicle towed or removed should be directed to the Sheriff's
VSO General Counsel for review of the legality of such removal or tow. This in no way
encroaches on the rights afforded in Fla. Stat. § 713.78, subsection 4 (Liens for recovering,
towing, or storing vehicles).

3. The Lieutenant or designee in the District in which the vehicle is towed will ensure compliance with
Florida Statutes 715.07 (Reporting of unclaimed motor vehicles), 812.062 (Notification to owner
upon recovery of stolen vehicle) and 713.78 (Liens for recovering, towing, or storing vehicles) as
applicable to the VSO.
4. A supplement report is completed when cases are closed either by release of the vehicle to its
owner or sale at public auction.

• 61.4.2
• 61.4.3
• 82.2.1

OFFICE

GO-061-14 01/05/2021 None
Title
MOTORIST ASSISTANCE
I. PURPOSE
The purpose of this general order is to explain the types of assistance Deputies will provide motorists on the
streets, roads and highways and to establish guidelines to protect and assist stranded motorists.
II. DISCUSSION
It is the Volusia Sheriff’s Office (VSO) objective to be of service to the public in rendering aid in a timely and
courteous manner. Motorists on occasion need assistance of various types of directions to hospitals or
addresses, or when stranded for a variety of reasons.
There is a potential danger to stranded motorists and inherent hazards involving disabled vehicles on or near
roads and highways. Reasonable assistance should be rendered in order to negate these dangers and
hazards; emergency situations such as fire and sick or injured persons and hazardous driving conditions.
In order to ensure procedural requirements are met, a uniform method is required. This procedure will
delineate the authority and process to be utilized to provide this aid.
III. POLICY
It shall be the policy of the VSO to offer assistance to motorists in need of aid. Deputies will assist or provide
for the assistance of motorists appearing to be stranded or in need of aid.
IV. PROCEDURE
A. GENERAL
1. Deputies shall be alert for highway users in need of assistance and respond to provide general
assistance.
2. Deputies assisting stranded motorists will remain alert and cognizant to the possibility that law
enforcement activity may be required, such as unattended disabled vehicles creating hazardous
conditions for the motoring public.
3. Deputies will respond to requests for information.
4. Deputies will assist, as practical, in obtaining fuel or arranging for mechanical assistance.
5. Whenever a Deputy encounters an attended motor vehicle which they consider a traffic hazard,
they shall:
• Assist in the removal to the untraveled or unpaved portion of the roadway or,
• Ensure the placement of warning devices.
• Deputies shall not use VSO owned vehicles to push or pull any vehicle from the roadway.

• Whenever a motorist requires a wrecker, if the owner has no preference the "on call" wrecker
service will be utilized.
6. Deputies may, at their discretion, transport stranded motorists to the nearest convenient location
where assistance may be obtained.
7. Deputies will take all reasonable steps to ensure the safety of occupants of disabled vehicles.
8. Deputies may, at their discretion, assist stranded motorist with minor repairs, such as changing
tires; however, Deputies will not become involved with lengthy or technical repairs.
9. Deputies shall render emergency assistance to motorists.
10. Deputies will respond to vehicle fires. Deputies will immediately inform the dispatcher of the
location, vehicle description and the extent of involvement. The dispatcher will notify the fire
department.
a. Upon arrival of the fire department, the Deputy will relinquish control of the fire to the senior
fire department official.
11. The Deputy will assist in traffic control until the hazardous situation has been resolved.
B. MEDICAL EMERGENCIES
1. Deputies will respond to roadside medical emergencies and notify the dispatcher of the location,
the type of medical emergency, the number of injured parties, and the apparent condition of the
sick or injured.
2. Deputies will request Emergency Medical personnel as needed.
3. In cases of serious injury, Deputies will request an Aviation unit be placed on standby.
4. Deputies will render as much assistance as possible, based on individual training and experience.
5. Deputies will not escort civilian vehicles under emergency circumstances.
C. ROADWAY AND ROADSIDE HAZARDS
1. Deputies will identify and summon aid from, or report to, the proper agencies via Communications
Section, roadway and roadside hazards that may contribute to traffic accidents, including but not
limited to:
• Debris or defects in the roadway;
• Damaged or missing traffic signs, or inoperable traffic signals;
• Weather, smoke or tidal conditions;
• Lack of, or defective, roadway lighting;
2. For vehicles parked or abandoned on or near the roadway see general order GO-061-13 Vehicle
Towing and Impound.
3. Deputies suspecting hazardous materials will take steps to identify the type of hazardous material,
protect and isolate the scene, and notify the Communications Center and their immediate
supervisor. (See general order GO-061-08 Traffic Crashes)
• 61.4.1
• 61.4.2

OFFICE

GO-061-15 01/05/2021 None
Title
ESCORTS
I. PURPOSE
The purpose of this general order is to provide guidelines and specify circumstances under which escort
services will be provided.
II. DISCUSSION
Vehicular escorts are provided for a variety of reasons, i.e., emergency situations, funerals, the relocation of
wide loads, providing for the safety of public officials and dignitaries, or for the safe transport of hazardous
or unusual cargos.
The benefits and risks of providing law enforcement escort services vary with the nature and purpose of the
escort. The risks are often so severe that the service must be denied under all but the direst of circumstances.
In other cases, the risks are sufficiently low, and the benefits sufficiently great that the service may be
provided. The decision to provide an escort is never taken lightly, or without due deliberation.

A. EMERGENCY ESCORTS
1. Emergency escorts will not be provided for other emergency vehicles or privately owned vehicles.
2. The Sheriff or designee may authorize the escort of equipment necessary to preserve life or
property to the scene of an emergency, i.e., bulldozers to a fire scene.
B. NON-EMERGENCY ESCORTS
1. Escorts for dignitaries or public officials will be provided with the approval of the Law Enforcement
Operations Division Chief or Support Operations Division Chief. These services will normally be
provided by the Traffic Units.
2. Escorts for hazardous or unusual cargos will be provided with the approval of the Law Enforcement
Operations Division Chief or Support Operations Division Chief.
3. Private funeral escorts and requests for other non-emergency escorts may be authorized by the
Sheriff or designee, as an outside detail.
4. In the event, privately owned and operated escort services are established and operated within
the jurisdiction of the Department, it shall be the responsibility of the Special Operations Section
Captain to ensure the adequacy of such escort services.
5. Deputies conducting escorts should be aware that the first priority of any escort is to protect lives
and property.
6. A non-emergency scheduled escort service will be authorized in writing and will provide the
following:

• The trip route will be established in advance;
• The maximum speed for each segment of the route will be established;
• Point traffic control will be established, as required;
• Control of the escort will be assigned to a specific Deputy or Supervisor.
7. The Supervisor will set the pace of the escort.
8. The escort will be terminated if conditions are such that continuation would constitute an
unacceptable risk.
9. Use of emergency equipment and radio procedures should be established in advance.

• 61.3.3

OFFICE

GO-070-01 01/05/2021 06/16/2021
Title
PRISONER TRANSPORT
I. PURPOSE
The purpose of this general order is to establish guidelines for the safe and expedient transport of persons
in custody.
II. DISCUSSION
Any person in custody can become a danger to a Deputy and the public by the mere fact that being in custody
has taken their freedom away.
The chances of an escape or compromise can be greatly reduced, if not totally removed, when proper security
measures are adhered to.
III. POLICY
It is the policy of the Volusia Sheriff's Office (VSO) to handle each person in custody so as to prevent escape
or receipt of contraband, whether in a holding facility, a courtroom or while being transported.
IV. DEFINITIONS
• Appropriate Apparel – Equipment such as masks, surgical gloves, and gowns issued by the VSO for
the purpose of transporting diseased persons.
• Asylum State – The state that has the person in their care, custody, or control.
• Extradition – The process of transporting a prisoner from one state to another.
• Facility – The physical confines of the holding facility. The reception area for the facility, the sally port,
holding cells, and related spaces are included. If used only for booking detainees into the holding
facility, the booking area is included. May also refer to the Volusia County Correctional Facility or other
correctional facility.
• In Custody – Being under the full control of an escort Deputy during transportation.
• In Transit – State of being transported, such as when an escort officer moves a prisoner from point of
origin to the destination.
• Prisoner – A person who has been arrested and taken into custody.
• Restraining Devices – Equipment used to restrain the movement of the prisoner, such as handcuffs,
waist chains, leg irons, and tie down stretchers.
• Restricted Area – Any area where a transport Deputy or the general public is not allowed.
• Security Hazard – Any threat to the security of the prisoner, the court to which they are being
transported, the facility in which they are being held or delivered to, or to others with whom the prisoner
may come into contact. The degree of security hazard will dictate the means of transport, the kinds of

restraining devices to be used, and other actions to be taken by the escort officer to provide proper
protection and security for the prisoner.
• Transport – A state of being transported, such as when an escort Deputy moves a person in custody
from point of origin to the destination, by vehicle or foot.
• Transport Vehicle – A vehicle used for transporting persons in custody from one point to another.
This term does not include civilian vehicles that may be used for transportation of persons in custody
such as buses, trains, or airplanes.
V. PROCEDURE
A. GENERAL
1. All prisoners shall be searched prior to being transported. Prisoners shall be searched each time
they come into the transporting Deputy's custody, including transport to and from court
appearances.
2. It shall not be assumed by the Deputy that someone else has completed a search. As with the
transport vehicle, it will again be assumed that each person has had an opportunity to obtain a
weapon or contraband. When accepting a prisoner, the transporting Deputy, shall thoroughly
search the prisoner. The search shall consist of, but is not limited to:
• A complete pat down of the person
• An inspection of all footwear both inside and out
3. Every vehicle which may be used to transport prisoners shall be examined at the beginning of
each shift, before and after each transport of prisoners. The examination shall consist of, but is
not limited to:
• The area in which a person in custody will be confined shall be searched for contraband or
weapons. All movable areas such as seats shall be lifted out or up so as to expose and permit
inspection of the cavity under the seat.
• Fluid levels and tires, to ensure they are filled and in good working order
• All assigned equipment necessary for vehicle operation, i.e., spare tires, road flares, tire jack,
lug wrench, and any other equipment assigned to vehicle
4. Missing equipment or other discrepancies shall be noted and corrected in a timely manner.
5. Each Deputy is responsible for maintaining the vehicle's safe operating condition and ensuring it
is appropriately equipped.
6. All locking devices on the vehicle shall be checked for proper working order and security. If locking
devices are not secure or otherwise not in working order, they shall be repaired or replaced in a
timely manner before transport of custody persons.
7. Vehicles used primarily for transporting prisoners shall be equipped with a partition or screen
separating the Deputy from the prisoner. Rear compartments shall be modified to minimize
opportunities for exit without the aid of the transporting Deputy. Vans will have extra locks added
to the compartment doors. Sedans will have rear child safety locks activated or rear interior door
handles removed. Electric power-windows in rear will be disabled while vehicle is occupied by a
prisoner.
8. Exigent circumstances may dictate a prisoner or prisoners be transported in a vehicle without
safety barriers. In such instances the following apply:
• Two (2) Deputies are required to transport prisoners in a passenger vehicle without safety
barriers.
• Deputies conducting the transport shall ride in the vehicle’s front seating area.
• Prisoners shall be restrained using a bellyband and handcuffs.
• Prisoners shall be seated and transported in the vehicle’s rear passenger seating area.
B. COURT APPEARANCE

1. Searches shall be conducted after each appearance and before transport from a temporary
holding facility.
2. Strip searches shall not be conducted by VSO personnel. See general order GO-001-07 Search
and Seizure.
C. PRISONER HANDLING
(1) All prisoners being transported shall be securely handcuffed.
(2) Deputies will double lock the handcuffs at the safest possible opportunity to avoid
tightening of the handcuffs.
2. HOBBLES
a. The use of hobbles are authorized under the following conditions only. As soon as possible
after handcuffing and hobbling the prisoner, they shall be placed in an upright, sitting position.
A prisoner shall never be left in a prone position. Research has linked laying a prisoner on
their stomach with positional asphyxia, a cause of sudden custody death syndrome.
3. "High risk" prisoners shall be transported with leg irons. Supervisors may make exceptions.
4. Whenever possible, prisoners should be secured together by handcuffs. The right hand of one
prisoner will be handcuffed to the left hand of another prisoner.
5. Under no circumstances, shall a person in custody be secured to any portion of the transport
vehicle, this does not include the wearing of a seatbelt.
6. While in transport, no more than three persons shall be handcuffed together.
7. When a large number of prisoners are being transported together they shall be paired in groups
of two.
8. When seven or more prisoners are to be transported in the same vehicle, two Deputies shall be
assigned to transport. This shall not be required during the movement or transfer of prisoners from
the correctional facility to the branch jail for the purpose of first appearance or pretrial hearings.
9. Deputies shall remain outside the secure area where prisoners are seated.
10. At no time will a Deputy ride with or otherwise be seated with the person in custody within the
secured area of the vehicle. Deputies will be seated in the driver's seat and front seat.
11. In case of emergency, such as serious injury to a person in custody, the vehicle shall be driven in
a safe manner to the nearest holding facility. Medical assistance and support from the nearest law
enforcement agency shall be summoned. Once law enforcement support has arrived, the Deputy
shall render aid to the person in custody.
12. Male and female prisoners may be transported together in the same prisoner transport vehicle
provided the vehicle is designed to separate the prisoners by sight and touch, when being moved
between correctional facilities, court holding facilities, and the branch jail.
13. While in transit, prisoners are not to engage in outside conversation. The Deputies may inquire as
to prisoner's wellbeing or other transport concerns. However, Deputies shall not question or initiate
conversation with the prisoner in regard to the prisoner's case. Deputies shall not engage in or
initiate conversation with Death Row inmates with the specific exception of that questioning which
is directly related to the health or safety of the inmate.
14. Deputies are not to lose sight of their prisoners at any time.
15. For security purposes, toilet facilities will be checked prior to being used by prisoners. Deputies
shall remain outside a stall if security permits. If it can be safely done, the Deputy may remain
outside the facility, securing the entrance.
D. RENDERING ASSISTANCE
1. While engaged in the transportation of prisoners, Deputies shall not stop to render law
enforcement assistance, except in the following circumstances:
a. A law enforcement officer requests help, other back-up is unavailable and the transporting
Deputy is in close proximity to the officer requesting help.
b. The Deputy comes upon an accident scene with serious injuries or death.

2. If two transport Deputies are available, one Deputy shall stay with the prisoner(s), while the other
renders assistance. The tactical situation and the safety and security of the prisoner shall be the
first concern of the transport Deputy.
E. RECEIVING FACILITIES
1. Upon arrival at the receiving facility, Deputies shall follow the procedures established by the
receiving facility. The following minimum procedures will be adhered to at any receiving facility:
a. Deputies shall not enter a secure holding area or receiving area with their firearm.
b. If the receiving facility does not have the facilities for securing firearms, they are to be locked
in the trunk of the vehicle. If the vehicle does not have a trunk, firearms should be placed in
a secure lock box within the driver compartment of the vehicle.
c. The receiving office shall authorize and determine when restraints will be removed.
d. It will be the responsibility of the transporting Deputy to make sure that all the necessary
paperwork is properly exchanged with regard to the transfer of the prisoners and if applicable,
obtain the signature of the receiving officer upon receipt of the prisoner(s). Written
documentation detailing the prisoner transaction may be retained in addition to or in lieu of
the receiving officer’s signature.
e. Deputies shall advise receiving agency personnel of any potential medical or security
hazards.
F. MEDICAL TRANSPORTS
1. Individuals transported to medical facilities for treatment or an examination shall be prevented from
coming into physical contact with persons other than those medically assigned to the case.
2. Appropriate safety and health precautions shall be taken when transporting prisoners for medical
purposes. These precautions may include wearing gloves and masks as well as keeping the
prisoner at a safe distance.
3. The Deputy will maintain control over the prisoner's actions at all times. The prisoner shall be kept
in restraints unless the attending physician requests they be removed for medical purposes, but
only if the Deputy determines it is safe to do so.
4. Deputies will stay with the prisoner unless the physician requests the Deputy to remain clear.
Deputies will maintain a close vigil and maintain a post immediately outside the restricted area.
5. Hospitalized prisoners are the responsibility of the VSO until first appearance.
6. After first appearance, responsibility for the prisoner rests with the Volusia County Department of
Corrections.
7. Deputies shall immediately notify the Department of Corrections of prisoners who are injured while
in the Deputy's care.
8. If the injury can quickly be treated, the Deputy will remain with the prisoner. If the injury requires a
prolonged stay at the hospital, the Department of Corrections will assume security of the prisoner.
9. If the prisoner is admitted to a hospital, the Volusia County Department of Corrections will be
notified. The prisoner will be turned back over to their control and they shall provide the necessary
security.
10. The Deputy in charge of the prisoner shall maintain the security of the prisoner until officially
relieved.
11. Deputies will ensure that the prisoner and public are not in close proximity.
12. The Deputy shall transport the appropriate arrest paperwork from the hospital to the Branch Jail.
G. FLORIDA MENTAL HEALTH ACT TRANSPORTS
1. Persons who are believed to be mentally ill and must be transported for an involuntary examination
shall be transported to Halifax Medical Center. Secondary transport sites include the ACT office
on Red John Road and Atlantic Shores Hospital, as directed by Halifax Medical Center. If the
person is suffering from an emergency medical condition, (i.e. acute symptoms are observed that
are of such severity that a lack of immediate medical attention could reasonably be expected to

result in jeopardy to the patient's health, bodily functions, etc.) the Deputy should request EVAC
to respond.
2. Deputies will not divulge information pertaining to the physical or legal status of the prisoner,
except to assigned medical staff.
H. SPECIAL SITUATION TRANSPORTS
1. Inmates with special needs, No Mix, Protective Custody or any other Court Orders will be identified
prior to being transported from the branch jail to the VSO Court facilities.
2. In order to safely and securely transport sick, injured and disabled prisoners, Deputies must first
determine the nature of the sickness, the injury, and the extent of the handicap.
3. All sick persons except those with a contagious or highly communicable disease will be transported
in the normal fashion per policy guidelines.
4. If the malady is contagious or becomes serious, other means of transportation will be sought. All
sick prisoners with control of their faculties will be restrained.
5. Restraints will be used only on body parts of injured persons that are not affected by the injury.
After restraints are in place, normal transport procedures will be used.
6. Deputies providing prisoner transportation will place a blue plastic wristband on the left wrist of the
inmate prior to entering the transport vehicle (In the event the inmate is an amputee, the blue
wristband will be placed on the opposite wrist, or in the case of double amputee, one of the
inmate’s ankles.). The Deputies will advise control room personnel of the inmates requiring special
needs prior to entering the Holding Facility.
7. Disabled persons will be transported in a like manner.
8. Prisoners in wheelchairs will be transported in the handicap transport vehicle, if available. If not
available, the prisoner will be removed from the chair and the chair placed in the rear of the
transport vehicle.
9. The prisoner will then be transported in the normal manner. The wheelchair will be searched and
secured away from the immediate control of the prisoner.
10. All transports falling outside the stated guidelines will be handled by other emergency vehicles
with the transport Deputy's assistance.
11. COURT-ORDERED SPECIAL TRANSPORTS
a. Unless ordered by the court or authorized by the Sheriff, Deputies will not transport prisoners
to visit critically ill persons, attend funerals or the reading of a will.
b. If authorized to do so, the prisoner will be escorted by two Deputies, remain restrained, and
be prohibited from physical contact with other individuals.
c. When available, one of the assigned Deputies shall be of the same sex as the prisoner being
transported. If a Deputy of the same sex is unavailable, Deputies of the opposite sex may
transport; however, the Communications Center shall be provided with the following
information:
• Point of departure
• Destination
• Starting mileage
• Ending mileage
I. EXTRADITIONS
1. When transporting an extradited prisoner by commercial carrier, the following procedures will be
followed.
2. All warrants, orders and confirmation documentation CJIS, teletype etc.) will be secured and
checked for any errors through the Teletype Unit.
3. The transport Deputy will contact the asylum state within two days of transport, coordinate pickup
times and any pertinent information about the prisoner.

4. When handling prisoners, Deputies will adhere to the guidelines set forth in this general order,
rules and requirements outlined in FAA standards and the policies of the carrier for the
transportation of prisoners.
5. When a prisoner is moved by commercial carrier, i.e., planes, trains, buses, rentals, the transport
Deputies will not:
• Allow prisoners to come in contact with anyone in the terminal nor on the carrier
• Allow prisoners to engage in conversation with anyone during transport
• Allow prisoners to occupy an aisle seat while on the carrier
• Allow prisoners to leave their seats while the carrier is in motion unless a prisoner needs to
use bathroom facilities, in which case the Deputy will accompany them
• Allow prisoners to smoke while being transported. Exceptions will be determined on a case
by case basis with the prior approval of a supervisor.
6. When available, a Deputy of the same sex as the prisoner will be present for out-of-state
extraditions.
7. PRISONER MEALS
a. Security shall be maintained at all times. Deputies shall randomly select the nearest fast-food
drive-through restaurant and purchase a meal.
b. If a drive-through is unavailable, the Deputy will retrieve meals or have a merchant deliver
the meal to the Deputy.
c. There shall be no routine or established pattern for meal stop locations.
d. The meal should be close to the minimum requirement for a reasonable dietary supplement.
e. At no time will a prisoner be permitted to leave the transport vehicle to obtain a meal.
J. RESTRAINING DEVICES
1. Prisoners transported alone shall be secured with handcuffs in back for any transport within
Volusia County.
2. Deputies will double lock the handcuffs at the safest possible opportunity to avoid tightening of the
handcuffs.
3. Personnel assigned to the Court Services Unit providing mass prisoner transportation may
handcuff prisoners in the front.
4. Individual prisoners transported via foot will be handcuffed (palms facing outward) in front unless
movement is subsequent to an arrest situation. When an arrest takes place, the prisoner's hands
will be placed behind their back.
5. Personnel of the Court Services Unit transporting prisoners via foot and conducting normal court
business during the prisoners trial/hearing phase, may allow the prisoners palms to face inwards
(THIS WILL NOT APPLY TO HIGH RISK PRISONERS).
6. Judicial Services Transport Deputies shall use waist restraints, with handcuffs when
securing/escorting/transporting individual high risk prisoners. When transporting multiple
prisoners, transport Deputies shall use transport chains (in conjunction with transport vans), using
handcuffs in front/intertwining arms, or by using individual waist restraints securing the hands with
handcuffs.
7. When transporting mentally disturbed prisoners, the transporting Deputy will use waist restraints
at all times. Leg irons are optional, depending on the demeanor of the prisoner.
8. Mentally disturbed prisoners should never be handcuffed or restrained to another person or to any
object during transport. All transports where restraining devices are used are subject to court-
ordered sanctions.
9. The Deputy transporting unusual security risk prisoners to court or another agency shall notify the
presiding judge or agency of such condition. The judge or agency may direct or allow the use of
restraining devices in the court, or may request additional security personnel.

K. DOCUMENTATION
1. Prior to accepting custody the transporting Deputy shall verify the identity of prisoners.
2. Identification may be made by comparing the prisoners' arm band against jail records, booking
numbers, fingerprints, signature, or other methods which ensure the correct identity of the
prisoner(s) being transported.
3. Any transporting Deputy taking a prisoner to court shall have in their possession documentation
on the prisoners to include their name, booking number, charge, appearance time, judge's name,
and courtroom to which the prisoner is to be delivered.
4. When transporting a prisoner to another facility, the documentation shall include, if applicable, a
court action form, commitment papers, the prisoner's medical records, and personal property.
5. During interstate prisoner transport, the transporting Deputy shall have a properly executed
agency warrant, a Governor's Warrant, or a signed waiver of extradition.
6. Transporting Deputies shall identify potential security problems the prisoner may present and
include it in the documentation accompanying prisoners. This information shall include escape
risks, suicidal tendencies, unusual or contagious illnesses, protective custody status, or any other
personal trait posing a security hazard.
7. Records or documentation regarding the prisoner shall be safeguarded at all times. The
information shall not be disseminated or insecure at any time. The prisoner's constitutional privacy
rights shall not be violated.
8. The transporting Deputy shall maintain the prisoner's records/documentation until the prisoner is
turned over to the holding facility.
9. The Deputy at the holding facility shall insure that all records/documentation are kept secure.
L. TRANSPORT EQUIPMENT
1. Vehicles used to transport persons in custody shall have the following equipment removed: inside
rear door handles, inside rear door window handles (in case of power windows - have the electric
connections disconnected), and door locks (manual or power). The rear area of the vehicle used
to transport persons in custody shall be separated from the front by a barrier that shall allow
constant visual contact between the Deputy and persons in custody.
2. Trucks used for transport purposes shall have an external padlock on the rear doors.
3. A spare key to the padlock shall remain inside the glove compartment of each vehicle.
M. PRISONER ESCAPE
1. Transporting Deputies must be prepared to act quickly to apprehend the prisoner. The following
procedure shall be implemented in the event of an attempt or actual escape of a prisoner.
2. The Transporting Deputy shall secure any remaining prisoners and notify the Communications
Center of all pertinent information regarding the escape and escapee identifiers.
3. If the Deputy is in another jurisdiction, they shall immediately make every effort to retake the
prisoner and contact the nearest law enforcement agency with jurisdiction.
4. If the escapee is not immediately apprehended, Communications Center shall notify the
transporting Deputy's immediate supervisor, the District Supervisor and other concurrent
jurisdictions.
5. The Division Chief shall be advised of the circumstances surrounding escape and shall have the
responsibility of notifying the Sheriff.
6. If the prisoner is not apprehended immediately, the District Sergeant shall assume control of the
incident until relieved or the search proves futile.
7. If the escapee is not apprehended, the District Supervisor will ensure that a "BOLO" is generated.
8. The initial report of the incident will be made by the transporting Deputy. The transporting Deputy's
supervisor shall ensure that the report(s) are complete and forwarded to the appropriate unit for
follow-up on the day of occurrence.

• 1.2.8
• 70.1.1
• 70.1.2
• 70.1.3
• 70.1.4
• 70.1.5
• 70.1.6
• 70.1.7
• 70.1.8
• 70.2.1
• 70.3.1
• 70.3.2
• 70.3.3
• 70.4.1
• 70.4.2
• 70.5.1
• 73.3.2
• 73.5.5
• 82.2.1

OFFICE

GO-072-01 01/05/2021 03/12/2021
Title
COURTROOM HOLDING FACILITIES
I. PURPOSE
The purpose of this general order is to provide minimum standards for temporarily holding persons in-custody
while awaiting court. The procedures outlined apply to the Volusia County Court House in DeLand, the
courthouse annex located in Daytona Beach, and the S. James Foxman-Justice Center in Daytona Beach.
II. DISCUSSION
Due to the complexity of the criminal justice system and the enormous caseloads being handled by the courts,
it has become increasingly imperative that temporary holding facilities be used to allow a greater number of
in-custody persons access to those courts.
These facilities are used for the duration of the court appearance only for persons that have cases before the
court at the time of transport and for new in-custody detainees as ordered by a Judge.
III. POLICY
It shall be Volusia Sheriff’s Office (VSO) policy to maintain safe, secure and well-operated holding facilities.
It shall further be the policy to ensure that those operating the facilities have the skills, knowledge and ability
to manage, operate and control said facilities.
IV. PROCEDURE
A. ADMINISTRATION
1. The Commander of the Court Services Section shall be responsible for the operation of holding
facilities.
2. The facilities shall be maintained by Deputies assigned to Court Services.
3. Personnel assigned to holding facilities shall receive training in the management, operations and
security of the facility; to include fire suppression and equipment provided for use by the agency,
and retraining at least once every two years.
4. Training shall be coordinated through the Commander of the Court Services Section or their
designee to ensure that personnel are trained in the function that they perform.
5. Holding facilities will be operated in a professional manner, adhering to all rules and regulations
outlined in Florida Statute and VSO policy.
B. PHYSICAL PLANT
1. QUARTERLY LINE INSPECTIONS

a. The Commander of the Court Services Section or designee shall formally inspect holding
cells quarterly to ensure policies and procedures are being adhered to and that the facility
meets the following requirements:
(1) Adequate lighting as required by law or regulation and approved in writing by the
inspecting authority.
(2) Circulation of fresh or purified air in accordance with public health standards and
approved in writing by the inspecting authority.
(3) Access to a toilet, washbasin and drinking water.
2. EQUIPMENT INSPECTION AND TESTING
a. The Sergeant assigned to each respective Court facility shall be responsible for ensuring that
various daily, weekly, monthly, and annual documented inspections and testing of all safety
and sanitation equipment shall be conducted. Inspections shall be documented on log sheets
and initialed by the Deputy performing the inspection to include DID number.
b. Volusia County Facilities Managementshall have automatic fire alarm and heat and smoke
detection systems and fire equipment approved in writing by state or local fire officials.
c. At a minimum, these inspections shall consist of the following and shall be documented:
(1) Daily visual inspection of the automatic fire detection devices and alarm systems.
(2) Weekly documented visual inspection of fire equipment.
(3) Annual documented testing of fire equipment.
(4) Monthly documented testing of the automatic fire detection devices and alarm systems.
(5) Daily cleanliness inspection.
(6) Weekly security inspections to include:
• A search for weapons and contraband
• Inspections of bars, locks, windows, walls, floors, ventilator covers, glass panels,
access plates, protective screens, doors and any other security devices
(7) Weekly inspection of facility first aid kit; replenishment as needed.
(8) Monthly sanitation and vermin inspection.
d. Defective equipment shall be replaced or repaired immediately. Unsanitary conditions shall
be cleaned and pest control services shall be called as needed.
e. The documented results of inspections shall be forwarded to the Commander of the Court
Services Section who shall ensure that unsatisfactory conditions are corrected.
C. SECURITY
1. Deputies shall not enter an occupied cell while in possession of any courtroom holding facility
key(s).
2. Deputies shall not enter a cell alone unless being monitored by audio-visual equipment or in
possession of a portable radio.
3. Portable radios shall be worn by Court Security/Prisoner Transport Deputies at all times. . Radios
shall be monitored at all times within the control area of each facility.
4. All facilities shall be equipped with audio or audio-visual listening devices.
5. These devices shall be situated in such a manner that persons being held in the facility could
summon help.
6. The devices shall not be situated so as to invade the privacy of persons being held.
7. Monitoring of these devices shall be located in the control area of each facility.
8. Written reports of all incidents which threaten the facility or any persons within the facility shall be
made immediately and forwarded to the Commander of the Court Services Section. This does not
prohibit verbal notification followed by written documentation.

9. The Commander of the Court Services Section shall then provide the Sheriff with a copy of the
report and notify appropriate outside agencies.
10. In the event of a fire alarm, bomb threat, terrorist threat, active shooter, or other such incidents,
personnel shall immediately activate protocols in accordance with General Orders GO-046-01_all
hazards plan and the Support Operations Division’s Court Services Operations Manual.
D. TEMPORARY DETENTION/HOLDING FACILITY
1. The following facilities are to be used for temporary detention/holding:
a. Courthouse Annex – 125 East Orange Ave., Daytona Beach,
b. S. James Foxman – Justice Center - 251 North Ridgewood Ave., Daytona Beach,
c. Volusia County Court House – 101 N. Alabama Ave., DeLand.
2. A Court Services Sergeant is responsible for the control room of each holding facility to ensure
that court operations and security are maintained. One Sergeant or designee will always be
present in the control room when the courthouse is operational.
3. The Control Room Sergeant or designeeshall record all pertinent information for each inmate on
the inmate log. The inmate log shall be located at the receiving area.
4. The Control Room Sergeant or designee shall ensure that inmates make the appropriate court
appearances in a timely fashion.
5. All holding cells will be searched prior to any placement of persons and re-searched immediately
after persons are removed for weapons and/or, contraband..
6. Deputies will remove firearms and secure them in gun lockers provided before entering the
courtroom holding facility. . . All weapons will be accounted for before leaving the facility.
7. Courtroom holding facilities will provide posted escape routes for emergency situations and, fire
equipment will be readily accessible to all personnel, , .
8. The maximum occupancy of courtroom holding facilities shall not be exceeded. In the event the
inmate schedule exceeds the courtroom holding facility capacity, the Control Room Sergeant will
schedule the inmates to be transported in shifts.
9. Female and male inmates will be secured in separate courtroom holding facility areas separated
by sight and sound.
10. Juvenile inmates shall be separated by sight and sound from all adult inmates unless they have
been adjudicated as an adult by courts.
11. Security checks on prisoners will be performed by Deputies of the same gender when available.
If a Deputy of the same gender is not available, prisoners will be checked by two (2) Deputies.
12. Deputies shall conduct visual checks on inmates every thirty (30) minutes..
13. No aspirin or other prescription or non-prescription medication will be administered within the
facility. Arrangements will be made with the Department of Corrections if prescribed medications
are necessary.
14. A VSO issued, fully stocked first-aid kit shall be available at all courtroom holding facilities.
15. A prepared bag lunch may be given to an inmate if the duration of the court appearance exceeds
a four-hour time limit.
16. No adult will remain in-custody in a courtroom holding facility over an eight-hour period; no juvenile
shall remain in-custody in a courtroom holding facility over a six-hour period per Fla. Stat. §
985.115(3). (Refers to holding facility only and not courtroom time). All inmates will be transported
back to their respective facility by end of court day.
17. Each holding facility shall be equipped with a locking cabinet, which shall be used for secure
storage of prisoner property. Prisoner property shall be inventoried on the Prisoner Property
Inventory Report form. .
18. If an inmate is violent, self-destructive, under the influence of alcohol or other drugs, or exhibiting
signs of mental health issues they shall be housed in a separate courtroom holding facility cell.
More violent inmates may be shackled and/or belted as necessary with the approval of the Court

Services supervisor. Deputies shall conduct visual checks every ten minutes on inmates
described in this paragraph.
19. COURTHOUSE ANNEX- INMATE MOVEMENTS PORCEDURE:
a. The procedure for inmate movement at the Courthouse Annex will be:
(1) Inmates are to enter the courtroom holding facility directly from the east side of the
Courthouse Annex through the east doors. Inmates will be secured in full restraints
including leg irons. All inmates will be searched for weapons and contraband prior to
entering the courtroom holding facility. Prior to close contact, inmates shall be in the
courtroom holding facility area with restraints intact. The control room door will be
secured during the admission of inmates and while inmates are secured in the facility.
(2) Female prisoners will be taken into the courtroom holding facility first
(3) An unarmed Deputy will remove or place restraints on inmates while in the courtroom
holding facility area.
b. Deputies will not allow inmate(s) to make phone calls or have contact with outside persons
with the exceptions for the inmate's attorney(s).
c. In the event of a fire or an emergency inside the holding area, inmates will be escorted outside
the building to a prisoner transport vehicle located immediately outside of the holding area.
d. During court proceedings involving inmates, deputies shall keep inmates separated from
jurors, judges, judicial court staff, and the public.
e. The holding area may not be used for any other purpose unless approved by the facility
supervisor.
f. With the exception of the movement of inmates VSO personnel, and during emergencies, all
doors leading into the actual courtroom holding facility shall be locked at all times. Interior cell
door will be kept closed and locked when not in use.
g. .
20. S. JAMES FOXMAN – JUSTICE CENTER- INMATE MOVEMENTS PORCEDURE
a. The procedure for inmate movement at the S. James Foxman -Justice Center will be:
(1) Inmates are to enter the courtroom holding facility area directly from the sally port
(secured prisoner loading area). All inmates will be searched for weapons and
contraband prior to entering the courtroom holding facility. The control room door will
be secured during the admission of inmates and while inmates are secured in the
facility.
(2) Female prisoners will be taken into the courtroom holding facility first.
holding facility area
(4) Deputies will not allow inmate(s) to make phone calls or have contact with outside
persons with the exceptions for the inmate's attorney(s).
(5)
(6)
(5) Deputies shall allow inmates to visit attorneys in interview rooms provided for this purpose.
b. No other person will be allowed in interview rooms or may visit inmates at any facility except
by court order.
c. With the exception of the movement of inmates ,VSO personnel , and during emergencies,
all doors leading into the actual courtroom holding facility shall be locked at all times. Interior
cell door will be kept closed and locked when not in use.
d.
e. .

f. In the event of a fire or emergency at the S. James Foxman -Justice Center courtroom holding
facilty, inmates will be escorted immediately to the sally-port area and into prisoner transport
vehicles. .
21. VOLUSIA COUNTY COURT HOUSE-- INMATE MOVEMENTS PROCEDURE
a. The procedure for inmate movement at the Volusia County Court House will be:
(1) Inmates are to enter the courtroom holding facility area directly from the sally port
(secured prisoner loading area).All inmates will be searched for weapons and
contraband prior to entering the courtroom holding facility. The control room door will
be secured during the admission of inmates and while inmates are secured in the
facility.
(2) Female prisoners will be taken into the courtroom holding facility first
holding facility area
(4) b. Deputies will not allow inmate(s) to make phone calls or have any contact with
outside persons with the exception of the inmate's attorney(s)..
(5) Deputies shall allow inmates to visit attorneys in interview rooms provided for this
purpose.
(6) No other person will be allowed in interview rooms or may visit inmates at any facility
except by court order.
b. With the exception of the movement of inmates , VSO personnel , and during emergencies,
all doors leading into the actual courtroom holding facility shall be locked at all times. Interior
cell door will kept closed and locked when not in use.
In the event of a fire or emergency at the Volusia County Court House courtroom holding facilty
inmates will be escorted immediately to the sally port area and into prisoner transport vehicles. .
22. VOLUSIA COUNTY BRANCH JAIL FACILITY
a. Prisoners being picked up from the Voluisa County Branch Jail will be positively identified
by wristband and by department of corrections personnel. Prisoners shall be searched by
both department of corrections and prisoner transport Deputies. .
b. . All inmates will be searched for weapons and contraband prior to entering the courtroom
holding facility. Upon entry into the courtroom hold facility , all prisoners will be escorted to
the appropriate holding cells. . Any property taken will be documented on the Prisoner
Property Inventory Report.
c. The prisoner transport deputy will make note of inmates with special designation i.e, .,
protectivecustodies, juveniles, mentallyincompetents, etc. inmates with special designation
will be held separately and checked on every 10 minutes. .
E. ESCAPES
1. In the event of an escape or attempted escape from a courtroom holding facility, the supervisor,
as soon as possible, shall;
a. Notify the Communications Section with all pertinent information
b. Secure any remaining inmates.
c. Lock down the court house and conduct a secondary search for the escaped prisoner. .
d. Notify the Commander of the Court Services Section or designee as to the circumstances
surrounding the escape.
e. .
f. The District Supervisor shall coordinate any continued search efforts..
g.
h. Submit all reports to persons responsible for follow-up of the incident.
F. INMATES – NO MIX – SPECIAL NEEDS

1. Inmates with special needs, No Mix, Protective Custody or any other Court Orders will be identified
prior to being transported from the branch jail to the VSO Court facilities.
2. Deputies providing prisoner transportation will place a blue plastic wristband on the left wrist of the
inmate prior to entering the transport vehicle (In the event the inmate is an amputee, the blue
wristband will be placed on the opposite wrist, or in the case of double amputee, one of the
inmate’s ankles).
3. The Deputies will advise control room personnel of the inmates requiring special needs prior to
entering the Holding Facility.
4. .
5. The inmates with special needs will have first priority to cell assignments.
6. Control room personnel for the purpose of identification, cell assignment and verification of the
blue plastic wristband will physically meet all inmates with special needs.
7. The cell assignment will be documented and placed in a permanent file within each location at the
end of each day. .
8. When court appearance is required by the inmate, the escorting Deputy will always inform control
room personnel of the following:
a. Inmates name
b. Special needs, No Mix, Protective Custody, etc.
c. Court or location responding to (this will occur prior to leaving the holding area)
9. When the inmate has completed their court appearance and directed back to holding, the escorting
Deputy will always inform control room personnel of the following:
a. Inmates name
b. Special needs, No Mix, Protective Custody, etc. (this will occur prior to entering the control
room holding area)
c. Upon entering the holding/control room area, the control personnel will be informed of the
inmates name, special needs, No Mix, Protective Custody, etc.
10. Control room personnel will take physical custody of the special needs inmate to ensure proper
control and accountability.
11. The special needs inmate will be placed within the same cell they were assigned to prior to trial. If
this cannot be accomplished, the changes in cell assignments will be documented.
G. AUTHORIZED ACCESS
1. The following personnel shall have access to the courtroom holding facility:
a. Court Services Deputies while on duty or while conducting VSO or court business.
b. In-custody Persons under guard, with cases before the court.
c. Attorneys for legal consultation with in-custody inmates only.
d. Judges when making judicial inquiries.
e. Detectives when working on assignments involving in-custody inmates or security personnel.
f. Law Enforcement Personnel in the event of a disturbance and assistance is requested by
security personnel.
2. In the event of a major disturbance, the Control Room Sergeant or designee Deputy shall notify
Central Communications for additional assistance..
H. ACCESS OF NON-ESSENTIAL PERSONNEL
1. Non-essential personnel shall not be admitted to the holding facility except for the purpose of
repairs or inspection of equipment.
2. Maintenance and repair personnel (non-essential personnel) shall be properly identified prior to
entry.

3. Non-essential personnel shall be accompanied at all times when prisoners are present and shall
not be allowed direct access to any prisoners.
4. The tools and materials of maintenance personnel shall be inventoried upon entering and exiting
the holding facility to account for all items. .
5. Maintenance inspections and non-emergency repairs will be scheduled at times when these
activities will have the least impact on the courtroom holding facilities' operations.
6. .
7. Access to the facility shall be denied to non-essential personnel during emergencies, all non-
essential personnel within the facility will be removed immediately.
• 73.1.1
• 73.5.1
• 73.5.3
• 73.5.4
• 73.5.6
• 73.5.7
• 73.5.8
• 73.5.9
• 73.5.11
• 73.5.13
• 73.5.15
• 73.5.16
• 73.5.17
• 73.5.18
• 73.5.19
• 73.5.20
• 73.5.22
• 73.5.23
• 73.5.24

OFFICE

GO-072-02 01/05/2021 None
Title
TEMPORARY DETENTION
I. PURPOSE
The purpose of this general order is to establish procedures and guidelines for the temporary detention of
persons in Volusia Sheriff’s Office (VSO) facilities such as District offices and the Operations Center.
II. DISCUSSION
Although the VSO does not have holding cells in any VSO facility, it may become necessary to process,
question, or test a detainee. To accomplish this, certain rooms or areas within VSO facilities have been set
aside to detain or securely hold persons.
This general order does not apply to holding facilities such as courtroom holding facilities, which are covered
in general order GO-072-01 Courtroom Holding Facilities.
III. POLICY
It shall be the policy of the VSO to limit detention of a person in a temporary detention room, space, or area
to only that amount of time necessary to complete initial responsibilities and that the detainee be monitored
closely.
It shall further be the policy of the VSO to only shackle a detainee to an immovable object designed and
intended for such use and only when no other suitable method of detention is available. The restraint period
for shackled detainees shall not exceed two hours.
No STATUS OFFENDERS shall be securely held in any VSO facility in accordance with the Juvenile Justice
Delinquency Prevention Act (JJDPA) Guidelines.
IV. PROCEDURE
A. TEMPORARY DETENTION ROOM/AREA
1. The need often arises to interview or detain individuals prior to booking at the branch jail. This may
require that a room, space, or area be set aside within VSO buildings for interrogation, to separate
persons under arrest, to conduct an investigation, or to prepare paperwork.
2. Division Chiefs or District Commanders may authorize the use of specific portions of VSO facilities
to be used as temporary detention facilities or areas for testing purposes (e.g. DUI).
3. Temporary detainees shall be the responsibility of the arresting Deputy. If a detainee is transported
by a Deputy other than the arresting Deputy, the transporting Deputy shall remain responsible for
the detainee until such time as they are relieved by the arresting Deputy.
4. At no time shall a non-sworn employee be responsible for the control or supervision of a temporary
detainee.

5. All detainees will be escorted into the District via the back door with their hands secured behind
their back.
6. All firearms will be secured before entering the temporary detention area; lockboxes are provided
in designated areas at District offices.
7. Detainees shall be thoroughly searched before being placed into the temporary detention room.
Personal items, evidence, and contraband shall be placed into a bag or other suitable container
to be transported or released with the prisoner.
8. Prior to any detainee being placed in the detention room, an inspection will also be made by the
arresting deputy of the cell and surrounding area for any contraband, articles or items that may be
used as weapons or assist in escape.
9. Male, female, and juvenile detainees shall be temporarily detained separately.
10. To ensure due process, any detainee temporarily placed within a VSO detention area will be
documented with the reason, date and time in and out of the facility. Detainees will be held only
that amount of time necessary to complete initial interviews and report responsibilities.
11. All securely held juveniles will be in compliance with Juvenile Justice Delinquency Prevention Act
(JJDPA) Guidelines. Securely held juveniles will NOT BE HELD IN EXCESS OF 6 HOURS – NO
EXCEPTIONS.
12. The responsible Deputy shall conduct a face-to-face visual observation of unattended detainees
at least every thirty minutes.
13. The arresting deputy will ensure that the detainee has been properly logged on the appropriate
adult or juvenile logs.
14. Detainees may be temporarily restrained by securing them to fixed objects only when the fixed
object has been specifically designed and constructed for that purpose. Such objects may include
a bar or ring fastened to the wall or floor to which a handcuff is attached. Detainees shall not be
secured to chairs, desks, or other similar objects.
15. Whenever a more suitable method of restraint, such as a locked door, is available it shall be used
instead of securing the detainee to a fixed object.
16. Detainees shall not be shackled or handcuffed to any fixed object for longer than two hours.
Monitoring is required to ensure that medical issues do not arise; EMS will be summoned
immediately if such a need arises.
17. When a deputy is prepared to exit the District with the detainee, they will enter the cell unarmed
releasing the subject from the cuffing ring, secure the detainee with handcuffs behind the back;
the deputy will then exit the cell and retrieve their firearm from the gun locker. All detainees will be
escorted from the District by the deputy via the back door to a waiting patrol or prisoner transport
vehicle.
18. Temporary detention facilities shall include lighting, adequate airflow, a bench or chair for sitting,
and access to a sink with running water, and a working toilet. When a sink or toilet are not built
into the area or room, access to them shall be provided by the responsible Deputy in a timely
manner.
19. Inspections of temporary detention facilities will be included in the facilities inspection during the
quarterly District Line Inspection governed by general order GO-053-01 Line Inspections, sections
IV.A.9.-IV.A.10; deficiencies, if any, will be noted. Professional Compliance will conduct an
administrative review of the areas and procedures at least annually.
B. SECURITY
1. Deputies shall practice constant weapon retention techniques to prevent access to their weapons
by detainees
2. Panic or duress alarms shall consist of each Deputy's portable radio/emergency button which may
be used to summon assistance or alert communications, if needed.
3. When occupied by a detainee, access to the temporary detention area and to the detainee shall
be restricted by the responsible Deputy to prevent escape and transfer of contraband.
4. The responsible Deputy shall periodically check the door lock and/or handcuffs to prevent escape.

5. The Deputy transporting the detainee shall be responsible for conducting a thorough security
inspection of the temporary detention room or area after occupancy by the detainee.
6. Use of audio or video devices, if available at the District, to monitor detainees will not replace the
requirement of a face-to-face visual observation at least every 30 minutes.
7. Constant supervision is required for detainees who undergo testing for DUI investigations. This
requires the deputy to stay in close proximity to the detainee and not leave the immediate area
during the activity in order to minimize potential for escape and prevent safety issues to both the
deputy and other facility personnel. Use of audio or video devices from another area does not
constitute constant supervision.
8. All detainees shall be booked and processed at the Branch Jail by Corrections personnel.
C. TRAINING
1. All Deputies who may be responsible for detainees in temporary custody shall be trained in the
policies and procedures set forth in this general order and receive retraining at least once every
four (4) years. Roll call training shall be sufficient provided that this general order shall serve as
the lesson plan and training attendance shall be documented.
V. REFERENCES
• Fire Prevention, Evacuation, and Suppression Plan for Temporary Detention Areas or Rooms

OFFICE

GO-073-01 01/05/2021 01/05/2021
Title
COURT SECURITY
I. PURPOSE
The purpose of this general order is to establish security procedures for the court facilities located throughout
the County.
II. DISCUSSION
Security measures in any form should always provide for safety, security, and general welfare of those
persons involved.
When these measures involve not only the physical facilities, but also judges, jurors, and Sheriff's personnel,
then additional measures may be needed.
When the responsibility of such a task is placed upon the Volusia Sheriff's Office (VSO), procedures must be
implemented to interrupt, intercept, and remove any threat to the peace, order and integrity of the courts.

A. ADMINISTRATION
1. The responsibility for courtroom security rests solely with the Judicial Services Section
Commander who then delegates the operational functions to the sworn supervisor of each facility.
2. The following procedures will be adhered to by all persons engaged in court activities in Volusia
County.
3. These procedures will aid Judicial Services in providing the necessary physical security for all
courtrooms operating in the County.
4. The security measures that are to be used are defined in an operational manual available to all
personnel assigned to the section.
5. These operational measures shall instruct persons as to what security equipment and guidelines
will be used to initiate the physical security plan, the security operations, special operations,
hostage situations, high-risk trials, and any emergencies that may interrupt normal court
operations.
6. The security measures are based on a documented security survey conducted once every two
years.
B. SECURITY OF FACILITIES
1. Judicial Services’ responsibility for the security of court facilities in the County is limited to the
court's hours of operation. The following security procedures apply for Deputies assigned to details
at the facility.

2. When courtrooms are not in use, the outer doors shall be locked. The last Deputy leaving a
courtroom shall be responsible for securing it.
3. Any defects in locks or breaches of security of a locked building shall be promptly reported to the
immediate supervisor and promptly replaced or repaired.
4. A complete check of the interior of the courtroom and holding areas will be conducted by Judicial
Services personnel before any Court proceedings and/or in-custody persons are placed in them.
5. Court facilities are secured and guarded by private security during non-use hours.
6. Each court facility, except the Daytona Beach Annex, shall have separate entrances for in-custody
persons, judges, court personnel, the general public, and court security officers.
7. All court facilities shall be equipped with an accessible fire extinguisher, hoses, or a sprinkler
system with posted operating instructions available to court personnel.
8. The supervisor of court security for each facility shall maintain all keys in a secure locked box,
which will be kept in the Supervisor’s Office or the Control Room, as determined by the facility
supervisor.
9. Keys for the security of holding areas shall be issued and noted on the key log. The Supervisor
shall maintain a log of the persons in possession of keys and the areas of access.
10. The Supervisor of court security for each facility shall be the assigned liaison between private
security agencies and the VSO.
11. The movement of prisoners within the court facilities shall be regulated so that prisoners are
separated from juries, judges, court staff, and the public.
12. Within the Daytona Beach Justice Center and Volusia County Court House prisoners shall, at all
times, be moved through the isolated walkways designed for that specific purpose. These
walkways provide secure access from the holding facility to each courtroom.
13. Prisoners shall not be moved at the same time that judges, juries, court staff, and the general
public are utilizing the same passageways. Deputies must temporarily clear passageways before
moving prisoners
14. The Daytona Beach Annex shall utilize the stairwell outside the holding facility door. When
prisoners are escorted to courts within the Daytona Beach Annex, Deputies shall precede the
prisoners clearing all persons from the entranceways and along the route to the courtroom.
C. COURTROOM SECURITY
1. Courtroom security and the safety of all the participants in the criminal or civil process are
important goals of Judicial Services.
2. Court bailiffs shall be responsible for court security within their assigned courtroom.
3. The bailiff will have a working knowledge of guarding prisoners, civil and criminal codes, legal
terminology, court procedure, the law, restraint devices, and General Orders pertaining to prisoner
transport.
4. Bailiffs must have the ability to:
• Control and safeguard individuals or groups of prisoners.
• Maintain order in courtrooms during criminal and civil proceedings.
• Establish and maintain an effective working relationship with public officials as well as the
general public.
• Safely move in-custody persons throughout the courtroom without incident.
• Serve process, make reports, guard against escapes, and have a working knowledge of all
aspects of the courtroom and its procedures.
• Advise the court, in advance, of any security problem in the courtroom.
• Carry out all orders issued by the presiding or Chief Judge pertaining to court security.
5. Bailiffs shall be responsible for security checks of the courtroom, i.e., packages or items left behind
that might cause harm to court personnel.

6. All in-custody persons who have not been in direct control of a Courtroom Security/Prisoner
Transport Deputy will be searched before they enter and after they leave the courtroom area.
These searches are to be in conjunction with searches conducted in holding areas.
7. Deputies may search any and all individuals entering the courtroom.
8. Deputies should use discretion; be firm but polite.
9. All bags, boxes, suitcases, purses, and briefcases are subject to search and confiscation by
Deputies before individuals enter the courtroom area.
10. Per written administrative court order as issued by the Chief Judge, “Uniformed law enforcement
officers, while conducting official business, are permitted to possess weapons in the Volusia
County courthouses upon presentation of proper identification. Proper identification is defined as
a photo ID and badge issued by the employing law enforcement agency.” No firearms shall be
allowed in secured areas of the courthouse; all other less-lethal weapons will be worn as issued
and in accordance with policy.
11. Firearm Lockboxes will be conveniently located for the purpose of law enforcement officers to
temporarily secure their firearms.
D. EMERGENCY ALARM SYSTEM
1. As part of the security system each judge will have access to an emergency alarm located in
chambers and in the courtroom. The emergency alarm response procedure is as follows:
a. When alarm is activated, the monitoring Deputy will immediately respond or dispatch
available Deputies to the location of the signal.
b. The court security supervisor will be notified of the alarm and respond to the scene.
c. The first Deputy at the scene will be responsible for reporting and logging the disposition of
the alarm.
d. In the event of an emergency situation (escape, hostage taking, threats, fire, etc.) the facility
supervisor will take charge of the scene.
2. Monthly documented checks will be conducted of the emergency alarm system.
3. All courtrooms shall be equipped with emergency lighting operational in the event of power failure.
4. All courtrooms shall be equipped with at least one means of external voice communication.
5. Emergency medical situations will be handled by Volusia County Emergency Medical Services
(EMS) team.
E. HIGH RISK TRIALS
1. Special precautions must be taken to ensure the safety of all persons involved. Deputies
responsible for securing courts during high risk trials shall:
• Search all persons entering the court facility.
• Check the courtroom and surrounding areas for unauthorized persons or objects.
• Make sure all communications and security devices are operational.
• Take all necessary precautions when dealing with in-custody persons.
• Ensure restraining devices are readily available for use by courtroom Deputies.

OFFICE

GO-074-01 01/05/2021 None
Title
LEGAL CIVIL PROCESS/FINANCIAL MANAGEMENT
I. PURPOSE
The purpose of this general order is to establish guidelines for financial management and audit trail for the
civil legal process.
II. DISCUSSION
The Office of the Sheriff is held to very strict requirements governing receipt, disbursement, and audit of
funds administered for the legal civil process. These procedures are mandated by state constitution, statute,
ordinance, and accepted accounting principles.
III. POLICY
All civil legal processes received by the Volusia Sheriff’s Office (VSO) shall be delivered or forwarded to the
Civil Unit in an expedient manner to insure proper service.
IV. PROCEDURE
A. ADMINISTRATION
1. The Civil Lieutenant is responsible for the financial management of the civil process. A Civil
Accounting Specialist performs the function and is supervised by the Civil Lieutenant or designee.
2. A Civil Unit Accounting Specialist, or designated alternate, shall be available to the public for
financial management information inquiry, Monday through Friday, during established business
hours.
3. The primary Civil Unit offices are located at 442 S. Beach Street, Daytona Beach and 101 North
Alabama Ave., DeLand, basement. District Offices are located at:
• District 4: 1691 Providence Boulevard, Deltona;
• District 3 South: 124 North Riverside Drive, New Smyrna Beach.
4. All civil legal processes received shall have an audit trail for financial management with monthly
reports forwarded to VSO Finance.
5. No financial management records shall be disposed of without the permission of the State of
Florida, Department of Archives, Tallahassee, Florida, with copies of disposal records to VSO
Finance.
B. REMITTANCES
1. Florida law provides that the Sheriff must pay to the proper person all money collected by the
Sheriff.

2. All money received under an execution, whether by sale or otherwise, must be paid to the party
or their attorney in whose favor the execution was issued.
3. When property sold under the execution brings more than the amount due, including costs, the
surplus shall be handed over to the defendant without delay.
4. The Sheriff is responsible for ensuring that sales are made in accordance with the priority of writs,
or judgment liens that are on file with the Florida Department of State on personal property as
listed in creditor’s affidavit. On real property, priority is determined by recording final judgment with
Clerk of the Court as listed on creditor’s affidavit.
C. FAILURE TO REMIT
1. If the Sheriff fails or refuses to pay money collected under an execution within thirty (30) days after
its receipt by the Sheriff or within ten (10) days after demand of the plaintiff or their attorney of
record, the Sheriff is liable for payment of the amount together with an additional twenty (20)
percent as damages.
D. RECEIPT, DISBURSEMENT AND AUDIT
1. Receipt, disbursement and audit funds administered for the legal process function.
2. FEES FOR SERVICE:
• Non-enforceable Process – $40.00 per person per service.
• Enforceable Process – $90.00 per person per service
• Out of State Process – $40.00 per person per service.
• Levy Deposits on Boat, Car or Motorcycle (requiring towing & storage) – $1900.00 (per
item).
• Levy Deposits on Real Property – $1200.00 (short legal) to $1300.00+ (long legal)
depending on length of legal description of property.
• Levy Deposits on Businesses – $2700.00 (limited inventory) - $3700.00+ (extensive)
depending on size of business or inventory to be taken.
E. MONEY TRAIL PROCEDURES
1. As papers and monies are received, the civil documents are processed for service and the monies
shall be deposited daily with the VSO Finance. Should extenuating circumstances prevent deposit
of monies that day, the monies will be secured in a designated locked container until the next
business day.
2. Written supervisory notification is required for any adjustments/corrections to any
transaction/deposit. A copy of the notification will be kept with the paperwork reflecting the change.
The notification will include a brief description of the correction and will reference the
transaction/receipt number.
3. Each month a report of the receipts and earnings shall be reported to the VSO Finance.
4. All financial management for the Civil Unit will be performed on the CivilServe computer system
housed in the Civil Unit at 101 N. Alabama Ave., DeLand.
5. All monies received and disbursed shall be run daily and closed daily through the computer
system.
6. Copy of daily receipts for all monies received and disbursed shall be forwarded to the VSO Finance
at least weekly.
7. The Chief Financial Officer or designee shall conduct an audit of all monies received and
disbursed, at least quarterly.
8. The Civil Unit shall be audited annually, in conjunction with the annual county audit.
9. All monies collected at any Civil office will be forwarded to the DeLand office no later than the next
business day.
10. All funds will remain secured in a predetermined location until taken to the DeLand office. In any
instance, no more than $500.00 cash will remain in any civil office overnight.

11. Civil couriers may transport up to $500.00 from the satellite office to the DeLand office. All cash in
amounts greater than $500.00 will be held for pick up by the contracted armored car service for
deposit, i.e., child support purges, Sheriff’s sales, civil arrest purges, stand-by fees, etc. The
deposit slip will then be taken to the account specialist at the DeLand Civil Office.
12. Any time any civil clerical personnel leaves any process with any funds attached, those processes
and funds will be secured in a locked container in each Civil office until deposited.

OFFICE

GO-074-02 01/05/2021 11/01/2021
Title
CIVIL LEGAL PROCESS
I. PURPOSE
The purpose of this general order is to establish guidelines for the service of civil legal process and civil arrest
procedures.
II. DISCUSSION
The functions of the courts are affected by the prompt service of court documents. Thus, the effectiveness
and image of the judicial system are dependent, in part, upon the effective and timely service of court
documents.
III. POLICY
It shall be Volusia Sheriff’s Office (VSO) policy to fulfill the constitutionally mandated civil process in a timely
and effective manner.
IV. PROCEDURE
A. ADMINISTRATION
1. The Civil Lieutenant shall be responsible for the civil legal process received by the VSO.
2. All civil legal process received shall be delivered or forwarded to the Civil Unit in an expedient
manner.
3. The primary Civil Unit offices are located at 442 S. Beach St., Daytona Beach and 101 North
Alabama Ave., DeLand basement, with district offices located at:
• District 4: 1691 Providence Boulevard, Deltona.
• District 3 South: 124 North Riverside Drive, New Smyrna Beach, Florida.
4. The Civil Unit shall be opened to the public for information inquiry Monday through Friday, 8:00
a.m. until 4:30 p.m.
B. RECORD INFORMATION
1. The following information on all civil process, non-enforceable and enforceable, shall be recorded
and available for cross reference:
• Date and time received.
• Type of legal process (civil or criminal).
• Nature of document.
• Source of document.

• Name of plaintiff/complainant or name of defendant/respondent.
• Deputy assigned for service.
• Date of assignment.
• Court docket/case number.
• Date service is due.
C. SERVICE ATTEMPTS
1. A record of all attempts at services of each legal process shall be documented and maintained.
2. Each Deputy attempting service of process will make a diligent search to locate the subject named
in the process. When applicable and time permits, the search will include but is not limited to:
• Attempting service at the physical address supplied by the requesting party.
• Requesting change of address information from the United States Postal Service
• Researching local directories supplied by the Civil Unit.
• Checking with neighbors at the physical address supplied.
• Researching CJIS which is available in each District office.
• Attempting service at the forwarding address.
• Attempting service at a place of employment, when provided.
• Researching the Civil Serve computer system for prior services and addresses.
• Requesting additional information from the requesting party.
D. RECORDS
1. The following information shall be recorded for all legal civil process that has been served:
• The date and time served.
• The name of server.
• To whom process was served or on whom executed.
• The method of service (personal, substitute, posted, corporate).
• The location of service.
E. SERVICE OF LEGAL PROCESS OUTSIDE VOLUSIA COUNTY
1. All legal civil process for service outside of Volusia County shall be forwarded to the Sheriff of the
respective County where the person to be served resides. A request letter shall accompany the
process asking that service be executed and a return forwarded.
F. THE SERVICE AND RETURN OF CIVIL PROCESS-GENERAL
1. The Sheriff is responsible for serving legal process originating in the Supreme Court, Circuit Court,
County Courts, County Council, local government code enforcement boards, and other
governmental agencies as may be provided by law. He is required to serve such other process as
may be directed to him and come into his hands for execution in his County.
2. Enforceable Writs shall only be executed by the Sheriff or his sworn Deputy.
3. Witness subpoenas may be served by any person who is not a party and who is not less than
eighteen (18) years of age. Proof of such service should be made by affidavit of the person making
service if not served by an officer authorized by law to do so. FRCP 1.410 (d).
4. The primary purpose of the service of process is to give a defendant/respondent notice that a legal
proceeding has been instituted against them. The process provides defendant/respondent of the
nature of the action brought against them and vests jurisdiction in the court that issued the process.
Process is the means by which a court obtains jurisdiction in a case to determine controversies
involved therein and to enforce its orders against parties involved.

5. Summons, subpoenas and other process in civil actions run throughout the state. All process,
except subpoenas, shall be directed to all and singular Sheriffs of the state.
6. Although a Deputy assigned to the Civil Unit serves a writ, makes the personal contacts, signs the
return, and in general performs the functions of service, they do so in the name of the Sheriff. The
Sheriff and Deputy are held responsible for the service and only they can be penalized. A false
return on any writ may subject the Sheriff to an action for damages by any person injured thereby.
Neglect or refusal to execute and return any process may constitute a crime.
7. Deputies shall not argue or discuss the merits of the case, offer legal advice or recommend an
attorney.
8. The assigned Deputy shall read each writ and become familiar with its contents, especially dates,
times, and requirements imposed by the writ on the person being served.
9. After completing the service, the Deputy will sign and complete the return of service. The return
will then be returned to the court together with the original process.
10. Each return will be signed by the serving Deputy. This includes process with more than one
defendant where more than one Deputy obtains service on the defendants. Each Deputy who
makes service shall sign the return as to the defendants they have served.
11. SERVICE ON SUNDAY
a. Process may not be served on Sunday without specific authorization by Judicial Order or
statute.
b. An order authorizing service or execution on Sunday may be issued by a judge or magistrate
of any incorporated town (Fla. Stat. § 48.20 or administrative blanket court order) for an
individual who is about to escape the service of process by leaving the state.
c. Enforcement of an injunction for protection may be served any day of the week pursuant to
Fla. Stat. § 741.30(8)(a).
12. SHERIFF, A PARTY
a. When the Sheriff is sued, he may accept service for himself and may serve his co-defendants.
13. POWERS OF SHERIFF/PROCESS
a. The process served by the Sheriff is the command of the court issuing the writ and the
command of the Sheriff serving the writ. The Sheriff will be protected in the service of any
process which is valid on its face.
b. Persons are subject to punishment for obstructing the Sheriff or his Deputies in the service
of civil process, as well as, for obstructing criminal process or resisting arrest.
c. When a person refuses to accept service, service may be executed by explaining the contents
of said writ and laying the copy of the writ on the table or floor in their presence. When this
method of service is used, it will be so noted on the return to the court.
d. It is not a requirement that the defendant/respondent accept or sign for the service of process.
14. ENFORCEABLE VS NON-ENFORCEABLE WRITS
a. Enforceable
(1) When executing an enforceable writ, some positive action against a person or thing is
required.
b. Non-enforceable
(1) In serving non-enforceable writs, the Deputy has a responsibility to contact the
defendant (in person if possible, if not, substitute service may be sufficient), identify him
or herself and explain the contents of the writ to be served.
15. OUT -OF-STATE COURTS
a. Deputies may serve civil process issued out of a court other than in Florida, however,
authority is limited to the service of process and shall not be interpreted to permit any action
against personal property, real property, or persons even though directed to do so by the out-
of-state court.

b. If applicable, there are remedies pursuant to Florida Statutes for out-of-state orders to be
domesticated through the Florida Courts.
16. FAILURE TO SERVE PROCESS
a. The Sheriff may be subject to an action for damages by any party injured should he fail to
serve process in the manner provided by law, or if he should fail to make proper return to the
court.
17. PROCESS OF SUPREME COURT
a. Process issued by the Supreme Court may be served by the Sheriff as Deputy of the Marshal
of the Supreme Court or may be served by him through one of his Deputies. Such process
may be executed throughout the state.
b. The court will take judicial notice of the fact that he, as Sheriff or his Deputy, is the Deputy of
the Marshal of the Supreme Court.
18. PROCESS OF DISTRICT COURTS OF APPEAL
a. Process issued by the District Courts of Appeal may be served by the Sheriff as Deputy of
the Marshal(s) of the District Court(s) of Appeal or may be served by him through one of his
Deputies. Such process may be executed throughout the state.
b. The court will take judicial notice of the fact that he, as Sheriff or his Deputy, is the Deputy of
the Marshal(s) of the District Court(s) of Appeal.
G. THE SERVICE OF PROCESS
1. Chapter 48, Florida Statutes provides the general laws on service of process:
a. Service of original process is made by delivering a true copy thereof, with the time and date
of service and signature of Deputy thereon, to the person to be served with a copy of the
complaint, petition, or other initial pleading or paper or by leaving such copy at his/her usual
place of abode with any person residing therein who is fifteen (15) years of age or over and
informing such person of the contents. If a person is served as stated herein, it is not
necessary to show or read the original process to them. Never leave the original process with
person served, it must be returned to the court from which it was issued with an account of
the Deputy’s actions (called a “return of process or return of service”).
b. After service is made, the original writ must have a return stating the manner of service and
signed by the Deputy making such service. Where no service is made, the return should state
the reason for such failure. An incomplete return invalidates the service.
2. SERVICE BY OFFICE MEMBERS
a. Process may be served by any sworn law enforcement member of the office or by any other
member designated by the Sheriff.
3. WHERE SERVED
a. Service of a writ may be had by serving the individual named anywhere they may be found.
This is a personal service and considered the best service. When personal service is not
required or personal service cannot be obtained on the defendant/respondent, then service
of the original process shall be effected by leaving a copy of the process and other pleadings
at their usual place of abode with any person residing therein. This is called “Substitute
Service”. Substitute service may be made on the spouse of the person to be served anywhere
within the County if the spouse requests such service and if the spouse and person to be
served reside together in the same dwelling.
b. Substitute service may be made on an individual doing business as a sole proprietorship at
their place of business, during regular business hours, by serving the manager of the
business if one or more attempts to serve the owner have been made at the place of business.
4. WHEN SERVED
a. Service should be made at the earliest practical moment and within a reasonable time after
received by the office, unless otherwise stated on the process. Generally, service should be
effected between 6 a.m. and 6 p.m. (regular Civil Deputies’ work shift). However, there are
no time of day restrictions except no service is allowed on Sunday.

5. SERVICE ON MINORS
a. Process against a minor who has never been married shall be served:
• By serving a parent or guardian of the minor.
• When there is a legal guardian appointed for the minor, by serving the guardian as
provided for in Fla. Stat. § 48.031.
• By serving said process on the guardian ad litem or other person, if one is appointed
by the court to represent the minor. Service on the guardian ad litem appears voluntarily
or when the court orders them to appear without service of process on them.
6. SERVICE ON PUBLIC AGENCIES AND OFFICERS
a. Process against any municipal corporation, agency, board or commission, department or
subdivision of the state or any county which has a governing board, council, or commission
of which is a body corporate, shall be served on the president, mayor, chairman, or other
head thereof, and in his absence, on the vice-president, vice-mayor, or vice-chairman, or in
the absence of all of the above, on any member of the governing board, council or
commission.
b. In any suit in which the Department of Revenue or its successor is a party, process against
the department shall be served on the executive director of the department. This procedure
is to be in lieu of any other provision of general law and shall designate said department to
be the only state agency or department to be so served.
7. SERVICE ON STATE PRISONER
a. Process against a state prisoner shall be served on the prisoner by delivery to the prisoner.
8. SERVICE ON THE STATE
a. When the state is sued, process against the state shall be served on the State Attorney or an
Assistant State Attorney for the judicial circuit within which the action is brought and by
sending two (2) copies of the process by registered or certified mail to the Attorney General
(the latter is done by the party requesting service).
9. SERVICE ON CORPORATIONS
a. A corporation service should be made on the highest officer of such corporation that may be
found in the county such as the president, vice-president, director, secretary, treasurer,
cashier, general manager and as far down as business agent or resident agent. Should a
lower officer be served, the return must state which officer of the corporation was served and
their title and that they were served in the absence of higher ranking officers.
b. When process is to be served upon a corporation, it is summoned by its corporate name and
in the absence of all officers, service may be made upon the registered agent designated by
the corporation at the place specified for such service. This place shall be kept open from
10:00 a.m. until noon of every day, except Saturdays, Sundays, and legal holidays so that
service may be accomplished. However, if service cannot be made on a registered agent
because of failure to comply with Fla. Stat § 48.091, service of process shall be permitted on
any employee at the corporation’s place of business.
c. If the corporation to be served has been dissolved, the service may be made personally upon
any one or more of the directors of the dissolved corporation as trustees.
10. SERVICE ON INSURANCE COMPANIES
a. Service of process on insurance companies is accomplished by serving upon the insurance
commissioner or upon their assistant, deputy, or other person in charge of their office, as
process agent of the insured, copies in triplicate of the process.
H. NON-SERVICE OF PROCESS
1. A non-service is when the process is not served. Non-service falls into two (2) categories:
• When the Sheriff has been unable to obtain service on the defendant within the bounds of
the county within the effective time period of the process.
• When the plaintiff/petitioner requests the process be returned unserved.

2. If none of the foregoing services can be made and the person to whom the paper is directed cannot
be found, this constitutes a non-service. A notation shall be made setting forth the time and date
of each attempted service on a work slip and attached to the copy of the return that is filed in the.
I. RETURN OF PROCESS
1. The return of the Sheriff of process served by him is a report of his actions in the matter. The return
of process is highly important, it is evidence of the fact service was made and that the service
conformed to the requirements of law. It is also notice that the court has properly acquired
jurisdiction of the party upon whom service was made. The obligation of the Sheriff to make proper
return of process is as strong as his obligation to make proper service.
2. All personnel to whom service is directed shall note on it the time and date when it is executed,
the manner of execution, the name of the person on whom it was executed and if such person is
in a representative capacity, the position occupied by them. A failure to state the foregoing facts
invalidates the service.
3. MADE BY WHOM
a. If service was made by a Deputy, the return must be in the proper name of the Sheriff and
signed by the Deputy making the service.
4. CONTENTS
a. The return must specifically state the manner in which the service was had. If the manner of
service is specifically prescribed by statute, the wording of the return should conform to the
statutory manner of service. Thus, if service is had upon a defendant by leaving a copy of the
process at the usual place of abode of the defendant/respondent with any person residing
therein who is fifteen (15) years of age or over, the return should state that it was served at
the usual place of abode of the named defendant by leaving a copy of process with a named
person residing at the defendant’s usual place of abode. The return should also state that
such person was fifteen (15) years of age or over and that the contents of the process were
explained to the person. In some cases the statute requires that the return state, in addition
to the items mentioned, the place at which service was had. The return may be prepared by
the attorney for whom the process is served, but the Sheriff must see that if is so prepared it
states the actual facts as to the service.
5. FALSE RETURN
a. No member of the shall issue or cause to be issued a false return.
b. A false return may subject the Sheriff to suit or to forfeit and pay five hundred dollars
($500.00), one moiety thereof to the party aggrieved, and the other moiety to him who will
sue for the same to be recovered with costs by action of debt.
J. NON-ENFORCEABLE WRITS
1. SUMMONS
a. Suits in action at law are commenced by the plaintiff and a summons is issued by the Clerk
of the Court. A summons commands the Sheriff to serve a copy of the summons and the
attached complaint or petition on the defendant or defendants. The summons will name the
parties to the action and always bear the name of the court from which it was issued. It is
designed to warn the defendant they must file an answer within a time and place specified to
make their defense or suffer judgment by default to be entered against them (in some suits
the party against whom the action is taken is referred to as respondent).
b. The summons is usually accompanied with a complaint affidavit, petition, or initial pleading
that explains why and how the action was brought about. The original summons must be
stamped with the time and date received. The Sheriff shall serve a true copy of this summons
together with a copy of the complaint or petition as furnished by the plaintiff to the defendant
and mark the time and date of service and signature on both the true copy and original
summons. The original summons is ready for return of service and return to court of issue.
c. Sometimes a notice of hearing is used in the place of a summons and attached to this notice
of hearing is a statement of claim and should be served the same as a summons, except it
must be served several days (usually five) prior to the hearing date.
2. NOTICE OF HEARING

a. A notice of hearing is a notice to appear at a specified time and place. A true copy is served
upon said defendant or person specified in the notice and served in the same manner as a
summons by delivering a true copy of the notice to the person to be served and placing the
time and date of the service and signature of the Deputy on both the copy and original. Then
the original notice is ready to have a return of service made and the notice returned to the
court of issue.
3. RESTRAINING ORDER
a. A restraining order is a prohibitive writ issued by a judge forbidding a party to do certain
things. It is of a temporary nature and its purpose is to restrain the party until a hearing can
be had to determine whether or not an injunction will be granted. This writ should receive
immediate attention and, if directed to an individual, must be personally served.
4. WRIT OF INJUNCTION
a. A writ of injunction is very similar to the restraining order. However, it is of a permanent nature
with the exception of a temporary writ of injunction. It must also be personally served and
may instruct the Sheriff to stand by while the respondent vacates the residence.
5. WITNESS SUBPOENA
a. The usual mode of securing the attendance of a witness is by subpoena. Every subpoena
must be issued under the seal of the court and must state the name of the court and title of
the action or suit and command each person to whom it is directed to attend and give
testimony at the time and place therein specified.
b. A subpoena may be served by any person authorized to serve process. Subpoenas for
witness in civil cases run throughout the state.
c. Service is made by delivering a copy of the subpoena to the person named therein and by
tendering to them the fees for one day’s attendance and the mileage allowed by law. No
person may be compelled to attend court as a witness in any civil case unless the party in
whose behalf they are summoned first pays or deposits with the executive officer of said court
the amount of compensation to which they would be entitled for mileage and per diem for one
day.
d. In addition to personal service, a witness subpoena may be served by substitute service,
however, service of a subpoena on a witness in a criminal case that involves only a
misdemeanor may be made by certified United States mail directed to the witness at their last
known address and shall be mailed at least seven (7) days prior to the date of the witness’
required appearance.
e. Fla. Stat. § 48.031(3) (a) authorizes a designated supervisory or administrative employee of
any law enforcement officer or federal, state, or municipal employee called to testify in an
official capacity in a criminal case to accept such service if the agency head or highest ranking
official at the witness’ place of employment has designated that employee to accept service.
The designated employee is not required to accept service:
• For a witness who is no longer employed by the agency at that place of employment.
• If the witness is not scheduled to work prior to the date the witness is required to appear
or,
• If the appearance date is less than five (5) days from the date of service
f. The agency head or highest ranking official at the witness’ place of employment may
determine the days of the week and the hours that service may be made at the witness’ place
of employment.
g. The Lieutenant of the Civil Unit shall be responsible for maintaining a directory of designated
persons to be contacted.
6. SUBPOENA DUCES TECUM
a. A subpoena may command the person to whom it is directed to produce the books, paper,
documents or tangible things designated therein. A subpoena duces tecum is a process by
which the court, at the instance of a party, commands a witness who has in their possession
or control some document or paper that is pertinent to the issues of a pending controversy to
produce it at trial.

b. A subpoena duces tecum is served in the same manner as a witness subpoena.
7. WRIT OF GARNISHMENT
a. A writ of garnishment is a summons to a third party or person other than the defendant to
appear in the lawsuit. It requires the garnishee to give statement within twenty (20) days of
any defendant’s property or money owed defendant, in the garnishee’s possession at the
time of service pending settlement of the lawsuit. The service is made on the garnishee or
third party in the same manner as a summons by delivering a true copy of the writ to the
garnishee; and although not mandatory, it is better to explain the contents thereof. The failure
of the garnishee to answer such process may result in a money judgment rendered against
them.
8. WRIT OF HABEAS CORPUS
a. Application for writ of habeas corpus is made by a petition. Since habeas corpus is not in any
respect a technical proceeding and since the writ is one of right, the petition is not required
to be in any particular form. The writ is signed by the issuing judge and directed to the person
in whose custody the party is detained commanding them to have the body of such party
before the court or judge before whom the writ is returnable in order that appropriate judgment
may be rendered upon judicial inquiry into the alleged unlawful restraint.
b. The writ must be served by the Sheriff of the county in which the petitioner is alleged to be
detained upon the officer or other person to whom it is directed or, in his absence, from the
place where the prisoner is confined or the person having immediate custody of the prisoner.
In a case where the Sheriff of the county is the person holding the party detained, a delivery
to or a receipt of the writ by him is sufficient service thereof. From the moment the Sheriff
receives the writ, the custody of the prisoner is by virtue thereof, and not under any other writ
he may have previously received. Any person who fails to return a writ served upon them with
the cause of the prisoner’s detention or to bring the body of the prisoner before the court,
justice, or judge according to the command of the writ within the time prescribed by law must
forfeit and pay to the prisoner the sum of three hundred dollars ($300.00) the right to recover
which does not cease by the death of either or both of the parties.
c. After the hearing on the writ, the court must dispose of the petitioner as the law and evidence
may require. They may be discharged, remanded or admitted to bail.
9. EMINENT DOMAIN PROCEEDINGS
a. This is a proceeding where a public agency files suit to acquire private property for public
use. A petition and declaration of taking is filed with the Clerk of the Circuit Court in the county
where the property to be acquired is located. The clerk issues a summons and a notice of
hearing. The original summons and notice of hearing with sufficient true copies of the petition
and declaration of taking are delivered to the Sheriff for service. True copies of the summons
and notice of hearing with the petition and declaration of taking attached are delivered and
served in the same manner as a summons, however, this process must be served not less
than twenty (20) days before the return date as stated in the notice of hearing.
10. RULE TO SHOW CAUSE
a. A rule to show cause is a writ commanding a party to appear or show cause why they should
not be compelled to do the act required or why the object of the rule should not be enforced.
Personal service of this writ is required before a judge will issue a pick-up order for failure of
a party to appear as commanded in rule to show cause. Sometimes this writ will have a
petition to be served with the true copy of the writ.
11. NOTICE TO VACATE
a. A notice to vacate is a notice to a tenant to move from certain premises within a specified
time or meet certain conditions. The delivery of such writ shall be made by the landlord by
delivering or leaving a copy at the last place of abode. This notice is not issued by a court
and the Sheriff is not required to serve it.
12. LANDLORD/TENANT SUMMONS OR “FIVE-DAY NOTICE”
a. This is similar to an ordinary summons but is used in eviction proceedings. The answering
period is five (5) days instead of twenty (20) and rules governing service differ. The summons
should be served as follows:

13. NON RESIDENTIAL PROPERTY
a. Non residential property served by:
• Personal service.
• Substitute service on a person of family over fifteen (15) years of age at the place of
abode.
• Post on premises involved in the proceedings provided defendant cannot be found at
usual place of abode and no person of the family over fifteen (15) years of age is at
their place of abode. (Note: requires two (2) attempts to serve in (1) or (2) herein before
posting. The minimum time delay between the two attempts to obtain service shall be
six hours).
14. RESIDENTIAL PROPERTY
a. Residential property served by:
• Personal services.
• Substitute service on person of a family fifteen (15) years or older.
• Posted on the property described if the tenant cannot be found in the county or there is
no person 15 years of age or older residing at the tenant’s usual place of abode in the
county. (Note: requires two (2) attempts to serve in (1) or (2) herein before posting. The
minimum time delay between the two attempts to obtain service shall be six hours.)
15. INCOMPETENCY
a. NOTICE TO ALLEGED INCOMPETENT
(1) A Notice to an alleged incompetent is a writ requiring the alleged incompetent to appear
for a hearing at a specified time and place. Service is made as set forth in Fla. Stat. §
48.041.
b. DETENTION ORDER
(1) A detention order is an order directing the Sheriff to take into custody the alleged
incompetent and confine them where ordered pending examination or further order of
the court. Service is made by showing the writ to the subject and explaining the contents
and taking them into custody in accordance with the detention order. (This function is
handled by the Court Services Deputies).
c. ORDER TO SUMMONS A COMMITTEE
(1) An order to summon a committee is an order summoning two (2) doctors and one
layman to examine the alleged incompetent and make their report to the court. Service
is made by delivering a true copy of the writ to each of them and a doctor’s report form
should also be given to the doctors for their report.
16. RULE NISI
a. A rule nisi is an order that the court will enforce at a given date unless cause is shown why it
should not or unless it is changed by further proceedings. The service is made upon the
defendant by the Sheriff by delivering a true copy of said writ to the defendant. A rule nisi is
an order issued by a court, usually the circuit court, for a party to appear in pending
proceedings for whatever purposes are set forth in the rule. This is served by the Sheriff in
the same manner as a summons.
17. WRIT OF MANDAMUS
a. When an officer or Sheriff fails or refuses to perform a lawful duty or do a specific act that is
ordered, a writ of mandamus may be issued requiring them to perform a lawful duty. A petition
for alternative writ proceedings in mandamus in the Circuit Court may be instituted by petition
stating briefly the basis for the relief sought. If the petition makes a prima facie case
(established fact), the court may either issue the alternative writ or an order to show cause
why an alternative should not be granted returnable on a certain day.
18. MISCELLANEOUS
a. There are other writs such as writ of prohibition, writ of scire facias, unlawful detainer,
supplementary proceedings and others that require service by the Sheriff.

19. ORDER TO SHOW CAUSE IN REPLEVIN ACTION
a. Is issued by the court after a complaint in replevin has been filed. This writ directs the
defendant to show cause why certain property shall not be taken in replevin. The order:
• Fixes the date and time of the hearing which shall be no sooner than five (5) days from
the date of service of the order.
• Directs the time within which service of the order shall be made on the defendant.
• Fixes the manner in which service shall be made.
b. Service as provided in Fla. Stat.§ 48.031.
c. In the event service as provided in Fla. Stat. § 48.031 is not possible, the officer shall be
directed to place the order and summons on or in the claimed property or on the main
entrance of the defendant’s residence. In that instance, the return should state that the officer
was unable to locate the defendant and how the order was served.
K. ENFORCEABLE WRITS
1. An enforceable writ describes the action to be taken, commands it to be done and has the force
of the court behind it to see that it is done.
2. WRIT OF NE EXEAT
a. A writ of ne exeat is a writ forbidding a defendant to leave the jurisdiction of the court. A copy
of the writ must be served upon the defendant when they are taken into custody and request
them to post bond. The condition of the bond should be specified in said writ.
3. DISTRESS WRIT
a. A distress writ (sometimes referred to as a distress warrant) is a combination of a summons
based on a filed affidavit and a levy. The writ is obtained by the landlord for payment of rent
(not allowed for residential tenancies). The writ must be served by the Sheriff at least five (5)
days before the return date and property levied upon taken into possession until further order
of the court. No property of any tenant or lessee shall be exempt from distress and sale for
rent, except beds, bedclothes and wearing apparel. If the court renders judgment against the
defendant, and execution issued, the property taken into possession shall be advertised twice
within a ten-day period prior to sale. It may be sold on the leased premises or as advertised
by the Sheriff. If the defendant, before sale, pays all costs and makes restitution with the
plaintiff, the property shall be returned to them and there will be no sale. Service of this writ
is had upon the defendant and also by the officer taking the property into their possession. If
the defendant cannot be found, the levy upon the property is sufficient service. In such cases,
if the Sheriff cannot find property upon which to levy, he is required to deliver the writ to the
Sheriff of another county if the property subject to levy is in such other county. The statutory
lien of a landlord for rent attaches to the property found on or off the premises leased or
rented and in possession of any person as follows:
• On agricultural products raised on the land lease or rented for the current year;
• On all other property of the lessee, his sub-lessee or assigns usually kept on the
premises and;
• On all other property of the defendant. As used in the controlling statute, the words
“property usually kept” refers to chattels regularly and habitually, if not continuously,
kept on the premises and removed only at occasional intervals.
b. The Sheriff is not authorized under the writ to change the locks on the property without the
defendant’s permission. The alternative here, if the defendant refuses to allow the locks to be
changed, is to remove the property and place it in a bonded warehouse.
c. The sale of the property levied on pursuant to a distress writ is made under a writ of execution.
4. WRIT OF ASSISTANCE
a. A writ of assistance is a form of process issued by a court to transfer the possession of land
or personal property, the title or right of possession of which it has previously adjudicated as
a means of enforcing its decree. The writ of assistance is sometimes called a writ of
possession, the objects of the two being substantially the same, that is, to put the person
entitled to the property in possession.

b. A writ of assistance is executed by the Sheriff placing the party for whose benefit it has been
granted in possession of the property.
5. WRIT OF POSSESSION
a. A writ of possession is an order requiring the Sheriff to remove the defendant from premises
described in said writ and to place the plaintiff or their agent in full possession thereof. In
proceedings for the removal of a tenant, if the issues are for the plaintiff and judgment is
entered that the plaintiff recover possession of the premises, the Clerk of the Court issuing
such judgment shall issue a writ to the Sheriff describing the premises and commanding him
to put the plaintiff in possession.
b. This writ is used in landlord and tenant proceedings and usually follows a notice to vacate
when the defendant has refused to get out after being served a notice to vacate and the court
has found that the plaintiff is entitled to possession (property or premises). The writ of
possession is used where personal property is involved and, there being no storage period,
possession immediately goes to the plaintiff.
6. WRIT OF REPLEVIN
a. A writ of replevin is a court order which summons the defendant to appear and it commands
the Sheriff to take into custody specifically described property. Replevin is a statutory writ
having as its foundation the common law and is frequently referred to as a common law
action.
b. The law provides for several types of writs of replevin. They are:
• Order issued by the judge authorizing writ to be issued
• Pre-judgment writ of replevin and the property seized delivered forthwith to the
petitioners.
7. WRIT OF REPLEVIN AFTER JUDGMENT
a. It is absolutely essential to read carefully the body of the writ to determine if the Deputy is to
hold the seized property for a specified period of time, deliver property forthwith to petitioners
or take property from one party and deliver it to another party.
8. ISSUANCE
a. A writ of replevin is issued by the Clerk of the Court:
• After final judgment in a suit for replevin or
• Upon the filing of a court order authorizing the clerk to issue the writ.
9. PROCEDURE
a. Fla. Stat. Ch. § 78, completely controls the procedure to be taken by all parties involved. The
action shall be brought in the county where the property is at the time of the issuance of the
writ and in the court which has proper jurisdiction of the value of the property shown to be
replevied. Service is made upon the defendant by delivering to them a true copy of the writ
together with a copy of the complaint or initial pleading as furnished by the plaintiff and by
taking possession of the property described in the writ. In executing the writ, if the property
or any part is concealed in a building or enclosure, the officer shall publicly demand delivery
thereof. If same is not delivered by the defendant or by another person to the officer, they
shall cause such building or enclosure to be broken open and make replevy according to the
writ and, if necessary, they shall take to this assistance the power of the county. Such
breaking of the building or enclosure should take place only where the officer has personal
knowledge that the particular article to be replevied is, in fact, concealed in the building or
enclosure.
b. Where the defendant cannot be found the property can be taken by the officer, if the property
can be found. When property to be replevied was in the possession of the defendant at the
time of the issuance of the writ, but is in the possession of a third person, the officer shall
serve a copy upon the defendant and also serve a copy upon the third person and take the
property in the same manner. (Note: writ of replevin must be amended to name third party in
possession).
c. The Deputy executing the writ by levying on the property described shall deliver the property
forthwith to plaintiff unless the writ directs otherwise. The defendant may obtain release of

the property seized within 5 days after the seizure by posting with the Clerk of the Court who
issued the writ the amount of 1 ¼ times the amount due and owing, conditioned to have the
property forthcoming to abide the result of the action, or on the agreement for the satisfaction
of any judgment which may be rendered against the defendant.
d. Certain property may not be taken. The following may not be taken by replevin:
• Property taken for taxes.
• Property taken under execution or writ of attachment by defendant.
• Property already replevied (by defendant).
• Property to which the plaintiff has no rights of possession.
10. WRIT OF ATTACHMENT
a. A writ of attachment is an order from the court to the Sheriff commanding him to take into
possession and hold for further disposition of the court property of debtor for a creditor. If the
property to be attached is of a perishable nature or if the costs of keeping the property taken
is out of proportion to its value, an order may be obtained from the court to dispose of the
property. Defendant may retake the property by giving a bond with surety to the officer
payable to the plaintiff in an amount which shall exceed by one-fourth the value of the property
as determined by the court or which shall exceed by one-fourth the amount of the claim
whichever is less, conditioned for the forthcoming of the property restored to abide by the
final order of the court.
b. A writ of attachment is the authority of the Sheriff to take property of the defendant into his
possession. Under such a writ, the Sheriff may not dispossess the tenant of any lands or
tenements belonging to the defendant. In levying the writ the Sheriff is required to take
personal property into his control or custody by an action which, without the writ, would
amount to trespass. Under a writ of attachment the Sheriff may levy upon personal property
or lands. The Sheriff must take into his custody sufficient property to satisfy the sum
demanded by the plaintiff and the costs.
11. ORDERS
a. In addition to writs specifically described herein the Sheriff, an executive officer of the court,
is required to execute whatever orders the court may issue. These vary greatly in nature and
compel the Sheriff to perform a specific action.
12. WRIT OF EXECUTION
a. The word “execution” is broadly defined as the act of carrying into effect the final judgment or
decree of the court or as the remedy available by law for the enforcement of a judgment. It is
not a separate action but is rather “process” in an action and is more accurately defined as a
writ issued to an officer which directs and authorizes him/her to carry into effect the judgment
of the court. It is the duty of the Sheriff to serve executions by levying upon property and carry
out orders directed to him for the satisfaction of judgments of courts. The execution is required
to be served by the executive officer of the court from which it is issued. Execution of a court
of record are in full force throughout the state. As of October 1, 2001 judgments are required
to be filed with the Department of State in Tallahassee electronically. An electronic judgment
lien certificate and electronic creditor affidavit certification for writs of execution docketed prior
to October 1, 2001 is required with execution and levy instructions.
13. EXECUTION DOCKET
a. As of October 1, 2001 the Sheriff is no longer required to docket writs of execution. Prior to
this date, the Sheriff was required to keep an execution docket in which he listed all
executions received by the .
14. PRIORITY OF EXECUTIONS
a. The writ of execution is for the enforcement of the judgment of the court. If the writ is to be
enforced against personal property, the priority is established as of the date the writ was
originally delivered to the Sheriff (prior to October 1, 2001) and they will be satisfied in
accordance with their order of priority. The order of the filing of the judgment lien with the
Department of State will determine priority after October 1, 2001 if there are no executions
previously docketed. If the writ is to be enforced against real property, several writs in the
hands of the Sheriff against the same person or property take priority as of the date the

judgment was entered in the records of the court of the county where the property is located
and will be determined by title search.
15. ENDORSEMENT AND RETURN
a. If the full amount of the execution is not collected at one time, the Sheriff shall endorse on the
execution a return of his actions and list all monies he has received in payment. When the
execution is fully paid, it must bear a “fully satisfied” return on the back and be filed in the
court issuing it. The return should be made in the name of the Sheriff by the Deputy executing
the writ.
16. CAPIAS AD SATISFACIENDUM
a. The Sheriff has no authority to take the defendant and hold them for non-payment of any
execution except for fines imposed by lawful authority.
17. CUSTODY OF PROPERTY
a. Property which has been seized by the Sheriff under a proper writ is considered to be in the
custody of the court unless released by the Sheriff under a property authorization. Any
interference with the possession or custody of the property seized by the Sheriff constitutes
a contempt of the court under whose authority the Sheriff has acted.
18. RETURN UNSATISFIED
a. If no property is found upon which levy may be made, the Sheriff shall, at the request of the
plaintiff in writing, return the writ unsatisfied. However, the Sheriff has no responsibility to
search for property of the defendant in order to make a levy under any “writ” or to make a
return of “nulla bona” on any writ and return it to the court of issuance. Since the Sheriff has
no statutory duty to search for property of the defendant, he has no duty to make a return
which certifies he has searched the county for property of the defendant. The Sheriff should
make a return as “unsatisfied” if he receives in writing from the plaintiff or plaintiff’s attorney
such request. All unsatisfied executions in the hands of the Sheriff may be returned to the
court issuing the execution twenty (20) years after the date of issuance of final judgment upon
which the execution was issued. Upon such return, the Clerk of the Court of issuance shall
provide a receipt to the Sheriff submitting the return acknowledging the return of the
unsatisfied execution.
b. A judgment creditor is entitled to enforce their judgment by execution. The writ is issued for
their benefit and they have the right to control and direct what proceedings should or should
not be taken thereunder. Hence, their wishes and instructions, if lawful when made known to
the execution officer, should ordinarily be respected and obeyed. If the Sheriff fails or refuses
to execute a writ of execution, he may be compelled to do so by mandamus proceedings.
19. PROPERTY SUBJECT TO EXECUTION
a. Lands and tenements, goods and chattels, equities of redemption in real and personal
property and stock in corporations, shall be subject to levy and sale under execution. As well
as the interest in personal property in possession of vendee under a retained title contract or
conditional sale contract shall be subject to levy and sale under execution to satisfy a
judgment against the vendee.
20. PROPERTY TO BE LEVIED UPON
a. It is the duty of the Sheriff to levy upon any property specifically described in the writ delivered
to him.
b. If no property is specifically described in the writ, then the Sheriff shall levy upon any property
in the possession of the defendant which is described in instructions for levy and upon any
property assessed against the defendant on the current tax rolls of the county or registered
in his name under any law of the United States or of the state upon the request of the plaintiff
or plaintiff’s attorney listing such property in the instructions for levy.
c. The Sheriff is not liable for damages for making a wrongful levy whenever he levies upon
property described in the writ, instructions for levy or upon property assessed against or
registered in the name of the defendant when such property is listed in an instruction for levy.
d. If the writ described specific property and it is found in the possession of some other person
who claims ownership or right of possession, the plaintiff may be required to furnish a bond

with good and sufficient sureties for the protection of the Sheriff. This bond must amount to
the reasonable value of the property as determined by the Sheriff.
e. If the Sheriff is directed to execute a writ upon property not described in the writ or upon
property neither assessed nor registered in the name of the defendant, he may require the
plaintiff to furnish him a bond as described.
f. If a person demands that the Sheriff levy on specific property which is claimed by someone
else, the Sheriff may file a petition in the court which issued the writ and procure a rule
adjudicating the rights of the parties.
g. If the property in question is real estate, the petition of the Sheriff shall be filed in the Circuit
Court.
h. The Sheriff is not liable for making a wrongful levy if it is made pursuant to the specific order
of a court of competent jurisdiction.
21. PROPERTY SUBJECT TO LEVY
a. The Sheriff may levy upon lands and tenements, goods, and chattels, equities of redemption
in real and personal property, stock in corporations, interest in personal property in
possession of a vendee under a retained title contract or conditional sale contract and on
current money of a defendant corporation in order to satisfy executions delivered to him.
b. The Sheriff may not levy upon public property owned by a county or municipality and used in
the orderly administration of government nor can he levy upon property already in the custody
of the court such as property in the hands of a receiver.
c. The Sheriff cannot levy on titled property to which is in the name of a person other than the
defendant in execution.
d. There is no authority for the Sheriff to make a levy upon a mortgage made to and owned by
the defendant in execution.
e. An estate by the entirety, that is, property owned jointly by husband and wife may not be
levied against only one of them.
22. MISCELLANEOUS WRITS
a. In addition to executions issued out of the several courts, the Sheriff may be required to make
a levy under the authority of a Department of Revenue warrant. The Sheriff may be required
to levy executions in the form of tax warrants issued by the Florida Industrial Commission or
by the Department of Revenue.
b. The director of the Division of Alcoholic Beverages and Tobacco may issue a warrant to the
Sheriff for the collection of taxes.
c. The Department of Highway Safety and Motor Vehicles may issue tax warrants for various
delinquent taxes.
d. When receiving the various types of warrants, the Sheriff should check the statutory authority
for their issuance to determine if he has a duty other than proceeding with the levy.
e. In executing these warrants the Sheriff should follow the instructions on the face of the
warrants or those made separately in writing by the issuing authority.
f. Those warrants shall be handled in the same manner as other executions.
23. RELEASE OF PROPERTY AFTER LEVY
a. If the defendant desires to retake the property levied upon, the Sheriff may release it upon
receipt of a bond with surety in double the value of the property released. This bond is referred
to as a forthcoming bond.
b. The value is to be fixed by the Sheriff and the bond is to be approved by him.
c. The bond must be payable to the plaintiff and conditioned upon the forthcoming of the
property on the day of sale.
d. The date of the sale and description of the property must be designated in the bond. The date
of the sale is the date upon which the property can be lawfully sold under the process and

the Sheriff must ascertain the date and proceed with his notice of sale as though the property
has not been released.
e. To stay the execution of a writ upon personal property, a forthcoming bond is required but it
is not required if the Sheriff has levied upon real estate.
f. If the execution remains unpaid and the parties to the bond fail to produce the property on
the date specified for sale, the Sheriff shall return the bond to the court from which the
execution was issued. The Sheriff may then proceed to levy the original execution against
the defendant and also any execution which may be issued against the sureties for allowing
the bond to default.
g. If a forthcoming bond is in default and the Sheriff proceeds to levy an execution on the
judgment upon the forfeited bond, he may not take any further bond for the property seized
on such execution.
24. BOND IN ATTACHMENT
a. In attachment proceedings the defendant may retake the property by giving a bond with surety
to the officer levying the attachment to be approved by the officer payable to the plaintiff in
an amount which shall exceed by one-fourth the value of the property as determined by the
court or which shall exceed one-fourth the amount of the claim, whichever is less, be
conditioned for the forthcoming of the property restored to abide by the final order of the court.
b. In attachment proceedings the property may also be restored to the defendant if they enter
into a bond with surety to pay the debt or demand all costs of the suit when the same shall
be adjudicated to be payable to the plaintiff. This bond is to be made payable to the plaintiff
and approved by the Sheriff.
c. The bond to pay debt may be made by any owner of the equity of redemption of personal
property which has been levied upon in foreclosure proceedings. When such person seeks
the release of property to them, they shall make an affidavit that they are the owner of the
equity of redemption.
25. THIRD PARTY CLAIM
a. If a third person claims the property which has been levied upon, the Sheriff may release the
property to the third party upon the filing of the proper affidavit.
b. This affidavit, made by the third person, their agent or attorney, must state that the property
belongs to such third person.
c. With the affidavit, they shall give the Sheriff a bond payable to the plaintiff with surety in
double the value of the goods claimed.
d. The condition of the bond is that they will deliver the property upon demand if the same shall
be adjudged to be the property of the defendant and to pay the plaintiff all damages which
the jury may find in favor of the plaintiff.
e. The value of the property is to be fixed by the Sheriff and the bond is to be approved by him.
f. If the Sheriff levies several executions issued on judgments of different persons on the same
property which is claimed by a third person, the Sheriff must take an affidavit and bond
separately as to each plaintiff. He cannot take one affidavit and bond as to all the plaintiffs.
g. Upon receipt of the affidavit and bond, the Sheriff shall deliver the property levied upon to the
person claiming the same and may not take any further proceedings as to that particular
property. If he is not required by the plaintiff to dismiss that levy and levy upon other property
of the defendant, the Sheriff shall return the execution to the court from which it is issued
together with such affidavit and bond.
h. Property levied upon under attachment may be released to third persons upon the same
conditions as to property taken under an execution.
i. A third party claim to property levied upon in distress rent proceedings may be made in the
manner described.
j. If in the proceedings to try the right to property claimed by a third person judgment should be
rendered for the plaintiff, it is satisfied in the usual manner.

k. The judgment may also be satisfied if the property released is delivered to the Sheriff and the
damages and the costs awarded to the plaintiff are paid.
l. If the property is returned to the Sheriff but the damages and costs are not paid, he may
enforce the payment by levy of execution upon the property of the defendant or the surety.
m. If only part of the property is returned to the Sheriff, the execution shall be enforced for the
value of the property not returned as determined by the Sheriff.
n. All property returned shall be sold under the original execution against the original defendant.
26. RETAKING BY REPLEVIN
a. If property has been taken under a writ of attachment and it is not subject to attachment, the
defendant may retake it from the Sheriff by replevin proceedings.
27. DISTRESS
a. If the Sheriff has levied upon the property pursuant to a distress warrant, the property may
be restored to the defendant upon them giving bond to the Sheriff with surety in double the
value of the property levied upon.
b. The value of the property shall be determined by the Sheriff.
c. The bond shall be payable to the plaintiff and approved by the Sheriff.
d. The condition of the bond is that the property will be forthcoming to abide the final order of
the court.
e. Property may also be released from levy of a distress warrant if the defendant gives the
Sheriff a bond with surety in the amount or value of the rental or advances which may be
adjudicated to be payable to the plaintiff. This bond is to be approved by the Sheriff and
conditioned for the payment of such amount to the plaintiff.
28. STAY OF ILLEGAL WRIT
a. If the defendant claims that the execution to be levied upon their property is illegal, they may
stay further proceedings by delivering to the Sheriff an affidavit stating the illegality of the
execution and whether any part of the execution be due.
b. With the affidavit, they must give the Sheriff a bond with surety payable to the plaintiff in
double the amount of the execution or the party of such execution which is sought to be
stayed.
c. Upon receipt of the affidavit and bond, the Sheriff shall return the bond and affidavit to the
court from which the execution was issued.
29. LOST OR DESTROYED WRIT
a. Where both a writ and the judgment under which it was issued have been lost or destroyed
and both have been reinstated, the defendant may release any property levied upon under
the new writ by filing with the Sheriff an affidavit sworn to by them self, their agent or attorney
that the lost or destroyed judgment has been satisfied in whole or in part.
b. With the affidavit, the defendant must file a bond with surety payable to the plaintiff in double
the amount claimed to be due on the judgment.
c. The condition of the bond is that the defendant will pay to the plaintiff the amount adjudged
by the court to be due.
d. Upon receipt of the affidavit and bond, the Sheriff shall return them to the court issuing the
execution.
30. HOMESTEAD AND OTHER EXEMPTIONS
a. Certain property, as well as the property of certain persons, is exempt from levy of process
or forced sale which exemption the Sheriff may not ignore.
b. The homestead owned by a natural person residing in this state is exempt from forced sale
under process of any court.
c. The purpose of the homestead is to shelter the family and provide it refuge from the stresses
and strain of misfortune.

d. The homestead consists of one hundred sixty (160) acres of land outside of any city or town
limits or half an acre of land within any such limits. With this, there is exempt to the head of a
family one thousand dollars ($1,000.00) worth of personal property.
e. The area of the homestead which has subsequently been included within the limits of an
incorporated city or town may not be reduced without the consent of the owner.
f. Within the limits of a city, the homestead extends only to those buildings constituting the
residence of the owner.
g. The homestead exemption extends to the proceeds of a fire insurance policy due or to be
paid for its destruction.
h. The person entitled to a homestead may claim it on any dwelling house owned by them even
though they are not the owner of the land on which it is situated.
i. A NATURAL PERSON
(1) The party claiming the exemption must show that they are a resident.
(2) Daily residence is not essential to create or maintain a homestead. It is not disrupted
by temporary absence with the intent to return. The homestead character is lost only
when there is an intent permanently to abandon the place as a home.
(3) The homestead does not include the personal property located therein.
(4) The limit of the exemption on such personal property is one thousand dollars
($1,000.00) in value.
j. WIDOW AND HEIRS
(1) This exemption applies not only for the benefit of a natural person but also for the benefit
of the widow and heirs of such head of a family.
k. DESIGNATION BEFORE LEVY
(1) A natural person residing in this state may designate their homestead before any levy
is made or threatened by filing a statement in writing and recording it in the office of the
Circuit Court.
l. DESIGNATION AFTER LEVY
(1) It is not necessary that the homestead be designated prior to a levy.
(2) A natural person claiming the homestead or his agent or attorney, may notify the Sheriff
in writing of his claim after the levy has been made. It has been held that a sale of
homestead property is void even though no objection has been made.
(3) The notice should be made under oath before an officer authorized to administer an
oath and may be made at any time before the day of sale.
(4) The notice must designate what part of the property levied upon is claimed as exempt
and any property not claimed exempt is subject to sale under the levy.
m. OBJECTION BY CREDITOR
(1) If the creditor in execution is dissatisfied with the amount of land selected and set apart,
they may notify the Sheriff and cause a survey to be made.
(2) The expense of the survey is chargeable on the execution as costs unless the person
claiming the exemption does not own more than one hundred sixty (160) acres in the
state. In this case, the expense of the survey must be paid by the creditor.
(3) The Sheriff is entitled to a deposit for costs to be made by the person demanding the
survey.
(4) After the survey has been made, the Sheriff may sell the property levied upon which is
not included in the property set off as the homestead of the debtor.
(5) There are no statutory provisions where a debtor may exempt personal property prior
to levy.
n. METHOD OF EXEMPTING PERSONAL PROPERTY AFTER LEVY

(1) A debtor desiring to exempt personal property after levy should file a petition or a motion
seeking an order staying the Sheriff’s Sale until the court can determine if the property
under levy is entitled to be exempt from forced sale.
(2) The Sheriff has no statutory duty to accept, serve or take any action on a debtor’s
affidavit relative to personal property.
(3) Such debtor should be advised that the personal property under levy will be advertised
and sold at a Sheriff’s Sale unless he receives an order directing him to do otherwise.
o. EQUITY JURISDICITION
(1) Proceedings may be had to prevent the Sheriff from allowing an exemption or from
refusing any exemption and selling the property.
(2) The jurisdiction of such proceedings is in the Circuit Court.
p. WAGES
(1) In addition to the homestead, any money or other things of value due to the head of a
family residing in this state for personal labor or service is exempt from process Fla.
Stat. §§ 222.08, 222.09.
(2) If it is levied upon, the person to whom such wages are due may make oath before the
officer who issued the process that the money attached is due for their personal labor
and services and that they are the head of a family residing in this state.
(3) When such affidavit is made, notice of same shall forthwith be given to the party who
sued out the process.
(4) If the facts set forth in the affidavit are not denied under oath within two days, the
process shall be returned and all proceedings shall cease.
q. LIFE INSURANCE
(1) The cash surrender value or the proceeds of life insurance and proceeds of annuity
contracts are exempt from process.
(2) The person insured is not required to be head of a family residing in this state.
(3) The exemption of the cash surrender value insures to citizens or residents of the state
and the exemption of life insurance proceeds applies with reference to any person dying
in this state. Fla. Stat. §§ 222.13, 222.14.
(4) Disability income benefits under an insurance policy are likewise exempt from process.
Fla. Stat. § 222.18.
(5) Estates
(6) The property of estates of decedents is exempt from levy under process.
(7) This does not apply to certain liens or claims to specific property. Fla. Stat. § 733.706.
r. WORKERS BENEFITS
(1) Benefits under the worker’s compensation law and unemployment compensation law
are exempt from process. Fla. Stat. §§ 440.22, 443.051. Persons exempt from service
of process:
(2) A person who has been brought into the state by, or by waiver of, extradition based on
criminal charge shall not be subject to service of person process in civil actions arising
out of the same facts as the criminal proceedings involved. This exemption does not
apply if they have been convicted.
(3) If acquitted, they must be allowed a reasonable opportunity to return to the state from
which they were extradited before service of such civil process may be made upon
them. This exemption is mentioned for information only for if such a process is issued,
it must be served by the Sheriff.
31. EXECUTION SALES
a. Generally, after the Sheriff has levied upon property for the purpose of satisfying a final
judgment, he is required to sell such property. The execution is always under the control of

the plaintiff and their wishes in matters concerning the execution should be respected as long
as the Sheriff is not required to violate a duty prescribed by statute.
b. NOTICE OF SALE
(1) The sale should be made strictly in accordance with the requirements of law. Fla. Stat.
§ 56.22.
(2) The property should be advertised for sale by a notice of sale published once each
week for four (4) successive weeks in a newspaper published in the county.
(3) If the property to be sold is subject to decay and will not sell for its full value if held for
a period of thirty (30) days, the time may be shortened by order of the court upon
affidavit to the effect.
(4) There is a requirement that on or before the date of the first publication a copy of the
notice of sale be furnished to the attorney of record of the judgment debtor or to the
judgment debtor.
(5) When levying upon real property, notice of such levy and execution sale shall be made
to the property owner of record in the same manner as notice is made to any attorney
of record of the judgment debtor or to the judgment debtor.
c. PLACE OF SALE
(1) All real and person property levied upon under execution shall be sold where advertised
in the notice of the Sheriff’s Sale.
(2) All sales shall take place any day of the week except Saturday and Sunday and shall
continue from day to day until all the property is sold.
d. TO WHOM SOLD
(1) The property should be sold to the highest and best bidder for cash in hand.
(2) If the plaintiff bids, they may credit the amount bid upon their execution and need not
pay cash as long as the Sheriff’s costs are paid. This is true only when the plaintiff is
the first writ holder and their credit bid does not exceed the amount on their writ of
execution.
(3) The law does not require that an execution sale be approved by the court.
(4) The sale may be set aside if there is a gross inadequacy in price which would shock
the conscience or raise the presumption of fraud, unfairness or mistake.
e. BILL OF SALE OR DEED
(1) After the sale is made under an execution, the Sheriff shall execute a deed of
conveyance for real estate or a bill of sale for personal property. This must be delivered
to the purchaser on receipt of the amount bid together with the costs of the deed or bill
of sale.
(2) If the plaintiff is the successful bidder, they need advance only the costs of the deed or
bill of sale and other unpaid costs in the matter in addition to any taxes which may be
due, unless the amount of the bid is in excess of the face of the execution and the costs
together with taxes due.
(3) The Sheriff should recite, in his deed or bill of sale, both the judgment and the execution
under which he acted as this points out his authority to sell the property. The Sheriff
does not warrant any title. He conveys only such title as the execution affords.
f. INTEREST ON JUDGMENTS
(1) When the Sheriff enforces the collection of a judgment by levy of execution, he is
required to collect not only the face of the judgment and costs but also interest on the
amount of the judgment.
(2) The rate of interest on judgment is set by the legislature.
(3) The rate will vary so the date of the entry of the judgment should be checked with the
law to determine the rate of interest on each judgment unless the judgment or decree
is rendered on a written contract or obligation providing for interest at a lesser rate in

which case the judgment or decree bears interest at the rate specified in such written
contract or obligations.
(4) Any process, writ, judgment, or decree, which is directed to the Sheriffs of the state to
be dealt with as executions shall bear, on the face of the writ, judgment or decree, the
rate of interest which it shall accrue from date of judgment until payment.
g. PAYMENT OF TAXES
(1) From the proceeds of the sale, the Sheriff must pay the costs and attorney fees if any
are allowed.
(2) The Sheriff must make his deed subject to payment of all outstanding taxes.
32. DISTRESS WRIT
a. A distress writ enjoins defendant from damaging, disposing of, secreting, or removing any
property liable to distress from the rented real property after the time of service of the writ
until the Sheriff levies on the property, the writ is violated or the court otherwise orders. No
property of any tenant or lessee shall be exempt from distress and sale for rent except beds,
bed clothes, and wearing apparel.
b. If the court renders judgment issues for the defendant and execution issued, the property
taken into possession shall be advertised twice within a ten (10) day period prior to sale.
c. It may be sold on the leased premises, at the courthouse door, or as advertised by the Sheriff.
d. If the defendant before sale pays all costs and makes settlement with the plaintiff, the property
shall be returned to him and there will be no sale.
e. Service of this writ is had upon the defendant and also by the officer taking the property into
their possession.
f. If the defendant cannot be found, the levy upon the property is sufficient service.
g. If the Sheriff cannot find property upon which to levy, he is required to deliver the writ to the
Sheriff of another county if the property subject to levy is in such other county.
h. The statutory lien of a landlord for rent attaches to the property found on or off the premises
leased or rented and in possession of any person as follows:
• On agricultural products raised on the land leased or rented for the current year.
• On all other property of the lessee, their sublessee, or assigns, usually kept on the
premises and;
• On all other property of the defendant.
i. The Sheriff is not authorized under the writ to change locks on the property without the
defendant’s permission. The alternative, if the defendant refuses to allow the locks to be
changed, is to remove the property and place it in a bonded warehouse.
33. WRIT OF POSSESSION
a. A writ of possession is an order requiring the Sheriff to remove the defendant from premises
described in said writ and to place the plaintiff and their agent in full possession thereof.
b. In proceedings for the removal of a tenant if the issues are for the plaintiff and judgment is
entered that the plaintiff recover possession of the premises, the Clerk of the Court issuing
such judgment shall issue a writ to the Sheriff describing the premises and commanding him
to put the plaintiff in possession. This writ is used in landlord and tenant proceedings and
usually follows a notice to vacate when the defendant has refused to get out after being
served a notice to vacate and the court has found that the plaintiff is entitled to possession
(property or premises).
c. The writ of possession is used where personal property is involved and there being no storage
period possession immediately goes to the plaintiff.
34. WRIT OF GARNISHMENT
a. Although the writ of garnishment does not command the Sheriff to take positive action, it is
included with the enforceable writs because of two important reasons:

• It is served on a third party called a garnishee (individual company or corporation) that
is foreign to the original suit and it is difficult for the garnishee to understand why they
are involved.
• It requires the garnishee to do something other than be served with the writ. The
garnishee is required to answer the writ and comply with the requirements as stated in
the writ.
b. The writ of garnishment is issued in a proceeding to obtain money or property due to the
defendant from a third party in order to satisfy the claim of the party bringing the action.
c. SERVICE OF WRIT
(1) Service of the writ of garnishment should be made in the same manner as a service of
summons.
(2) The Deputy serving the writ should not effect said service on the defendant as an officer
of the company or corporation being served as garnishee.
d. ANSWER OF GARNISHEE
(1) The garnishee shall file an answer to the court issuing the writ within the time limitation
stated in the writ.
(2) The garnishee may surrender any goods, chattels or effects of defendant in their hands
or possession to the Sheriff and may pay any money or debt into registry of court.
(3) If the plaintiff does not file a reply to the garnishee’s answer within the time limitations,
the answer of garnishee shall be taken as true. After disposing of the assets, if any were
disclosed in the garnishee’s answer, the garnishee is entitled to an order discharging
them from further liability under the writ.
e. REFUSAL OF GARNISHEE TO SURRENDER PROPERTY
(1) If the garnishee will not surrender the personal property belonging to the defendant,
provided they have the power to do so, and which they have admitted is in their
possession, the court may order execution issued against garnishee for the unpaid
amount of the plaintiff’s judgment against defendant.
f. FAILURE OF GARNISHEE TO ANSWER
(1) If the garnishee fails to answer as required a default shall be entered against them.
(2) A final judgment shall be entered against the garnishee for the amount of plaintiff’s claim
with interest and costs.
(3) The final judgment shall not be entered before the entry of, or in excess of, the final
judgment against the original defendant with interest and costs.
(4) All execution orders shall be served by certified Deputy Sheriff’s and any writ requiring
the seizure of real or personal property shall also be executed by a certified Deputy
Sheriff.
35. METHODS OF DISPOSITION OF PROPERTY
a. Writs of execution command the Sheriff to levy on property belonging to a defendant. These
writs are issued by the Clerk’s Office of the county having jurisdiction ten (10) days after the
final judgment is awarded by the court.
b. Once the plaintiff has the writ, it is given to the Sheriff of the county in which the defendant’s
property is located. The Sheriff, through his civil process section, receives the writ and enters
it into a set of books called the index and docket books. These establish a priority or seniority
for the writs and are based on the date of receipt in the and also on date of issuance.
c. The civil fee for indexing and docketing is ten dollars ($10.00). If the plaintiff wishes to proceed
further with the writ, then he or she would have to submit an additional form called
“Instructions for Levy”. Fla. Stat. § 30.30 requires the Sheriff to levy on the property
specifically described on the instructions for levy insofar as the property is subject to levy.
The plaintiff is required to furnish the Sheriff with a cost deposit.
d. When the execution is determined to be ready, the Civil Unit prepares a Notice of Sheriff’s
Levy which is used to seize the property.

e. Property is broken down into personal property and real property. Personal property includes
items such as vehicles, boats, appliances, jewelry, etc. Real property includes land and
improvements (real estate).
f. Seizure (levy) is made on personal property by actual seizure of the property. The property
is then stored in a secure place.
g. On real property, seizure is made by filing the Notice of Levy with the Clerk’s Office along
with the appropriate fee.
h. Property which is seized, whether real or personal property, shall be accounted for in agency
records with at least the following information:
• Complete description of the property.
• Identification numbers (where applicable).
• Name of persons (or corporation) from whom the property was received.
i. AFTER SEIZURE ACTION
(1) After seizure action includes:
• Notice of Sheriff’s sale establishing date of sale.
• Letter to the newspaper along with Notice of Sheriff’s Sale for advertisement for
four (4) consecutive weeks (once a week).
• Letter (certified) to defendant and to defendant’s attorney if known.
• Letter to plaintiff or plaintiff’s attorney.
(2) On the date of sale, the Civil Unit Supervisor/Deputy conducts the sale of personal
property where it is stored and real property where advertised.
(3) employees will be permitted to place bids as any other member of the public. However,
when participating in a public auction, employees must be off duty and not in uniform.
(4) The sale is a misnomer since it is actually an auction with the property going to the
highest bidder for cash. At the onset of the auction, the Deputy is to obtain the full name
and verified address of each bidder with their first bids and the last name of each bidder
with each successive bid. The last bid entered is to be announced three (3) times and
if no other bids are received the auctioneer/Deputy announces that the property is
considered sold to the final bidder.
(5) After the sale has been completed, a bill of sale for personal property, or a Sheriff’s
Deed for real property is prepared and given to the final bidder. Additionally, a return is
prepared showing the various civil fees and miscellaneous expenses and the balance
due to the plaintiff along with the monies generated from the sale. If the judgment has
been satisfied, a letter of satisfaction is required from the plaintiff and this is returned to
the Clerk’s Office along with a return and the Writ of Execution.
36. CRIMINAL SUMMONS
a. Criminal summons shall be served in the same manner as a summons in a civil action. Fla.
Stat. § 901.10.

OFFICE

GO-074-03 01/05/2021 11/01/2021
Title
INJUNCTIONS FOR PROTECTION
I. PURPOSE
The purpose of this general order is to establish guidelines for the service and enforcement of injunctions for
protection for domestic violence; repeat violence; dating and sexual violence; stalking and cyber stalking;
and child abuse Fla. Stat. § 39.504.
II. DISCUSSION
The prompt service and proper enforcement of injunctions for protection requires strict adherence to
applicable Florida Statutes and the cooperation of all divisions within the Volusia Sheriff’s Office (VSO).
Cooperation and communication with municipal agencies is also required to ensure that injunctions are
properly enforced within incorporated areas.
Florida Statutes dealing with injunctions for protection are subject to rapid change. It is incumbent upon the
individual Deputy to keep abreast of the current laws.
The VSO is required by law to serve these injunctions as soon as possible and to maintain a system for the
verification of their status. Documentation of all efforts to serve and enforce injunctions for protection is
required in order to address possible liability concerns which could arise over the service or non-service of
these court orders.
III. POLICY
It shall be VSO policy to attempt to promptly serve injunctions for protection and to properly and effectively
enforce injunctions within the VSO unincorporated jurisdictions.
IV. PROCEDURE
A. ADMINISTRATION
1. The Civil Unit of Court Services has primary responsibility for the service of all injunctions for
protection. The Civil Unit Lieutenant is responsible for establishing guidelines for the service,
enforcement and record keeping of all injunctions for protection which originate or are served
within Volusia County.
B. RECORD KEEPING
1. The Civil Unit office at 442 S. Beach St., Daytona Beach, shall maintain records pertaining to
active injunctions for protection which originate in Northeast Volusia County only.
2. The Civil Unit office at 101 N. Alabama Ave., DeLand, shall maintain records pertaining to active
injunctions for protection which originate in West Volusia County only.
3. The Civil Unit office at 124 N. Riverside Dr., New Smyrna Beach shall maintain records pertaining
to active injunctions for protection which originate in Southeast Volusia County only.

4. The Teletype Unit in Daytona Beach shall maintain a file of all active injunctions for protection
which originate or are served in Volusia County. Pertinent information concerning the details of
the service of the injunctions will be included on each injunction.
5. Such information will include whether or not the injunction has been served, the name of the
Deputy who served it, and the date and time of the service.
6. The Teletype Unit shall maintain a system for the verification of the status of all active injunctions.
This system shall be available for query from all law enforcement agencies on a 24 hour-a-day
basis.
7. The Teletype Unit shall be responsible for the timely entry of all served injunctions into FCIC/NCIC
pursuant to state statutes. Dismissed and expired injunctions shall also be removed from the
FCIC/NCIC verification system following the statutory guidelines.
8. Expired or dismissed injunctions for protection shall be routinely purged and destroyed from the
files maintained in the Teletype Unit.
C. SERVICE OF INJUNCTIONS
1. PROCEDURE FOR SERVICE BY CIVIL UNIT
a. The majority of all injunctions for protection issued pursuant to:
(1) Fla. Stat. § 741.30, Domestic Violence
(2) Fla. Stat. § 784.046, Repeat Violence, Dating Violence and Sexual Violence
(3) Fla. Stat. § 784.0485, Injunctions for Stalking or Cyber Stalking
(4) Fla. Stat. § 39.504, Child Abuse/Domestic Violence (Chapter 39 Injunctions)
are done so during regular hours of the court, Monday -Friday, 0800 to 1630 hrs. and will
ordinarily be served by Deputies assigned to the Civil Unit. For these injunctions the following
procedures shall apply:
b. The injunction shall be picked up at the office of the issuing Clerk of the Court and returned
to the Civil office for processing by the appropriate clerical personnel. The processing clerk
shall review the injunction for appropriate dates, signatures and certified copies.
c. A copy of the injunction itself shall be scanned to Warrants for entry into FCIC.
d. Injunctions that are served in open court by a courthouse deputy will require the deputy to
complete the FCIC Data Entry Sheet. A Civil deputy will then pick up the paperwork at the
Clerk of Court for processing by clerical staff. The Civil clerk will then forward the injunction
and FCIC Data Entry Sheet to Warrants for FCIC entry or update.
e. After processing, the injunction will be assigned to an Enforceable deputy. If circumstances
require it, a Non-Enforceable Deputy may be assigned the injunction.
f. The Deputy assigned to serve the injunction shall make a diligent effort to locate the party to
be served (respondent). All attempts to locate the respondent, together with any other
pertinent information, shall be documented on the worksheet attached to the injunction and
entered into the Civil computer system
g. If circumstances indicate a necessity to serve the injunction outside of the normal working
hours of Deputies in the Civil Unit, a Supervisor from the Civil Unit may authorize overtime or
request assistance from patrol personnel in serving the injunction.
h. If the respondent cannot be located, the Deputy assigned to serve the injunction shall notify
the appropriate patrol district via email, and attempt to contact the petitioner to advise them
that the injunction has not been served. The petitioner shall be instructed to contact the Civil
Unit if additional information is received on the whereabouts of the respondent, or to contact
patrol personnel to have the petitioner's copy served upon the respondent if the Civil Unit
office is closed.
i. If the injunction specifies that the respondent is commanded to vacate their residence, two
Deputies must serve the injunction unless directed otherwise by a supervisor. If another
Deputy from the Civil Unit is unavailable as back-up, a municipal officer or patrol Deputy can
be called upon to assist.

j. If the respondent is located, the serving Deputy shall read the applicable terms of the
injunction to the respondent, advise the respondent of the notice of hearing, and fill out the
service stamp information (signature, date and time) on the face of the injunction before giving
the respondent their copy.
k. If the injunction orders that the respondent vacate their residence while a law enforcement
officer stands by, the Deputy shall afford the respondent the time specified in the injunction
to remove those articles which the injunction specifies can be removed. No action shall be
taken if the respondent takes articles not specified in the injunction, the petitioner shall contact
the Clerk of the Court to file an affidavit to initiate contempt proceedings.
l. After serving the injunction (and after the respondent vacates if so required), the Deputy
serving the injunction shall immediately notify the dispatcher of the name of the person
served, along with the date, time and location of service. The Deputy shall also telephone the
Teletype Unit office to advise them of the service for entry into FCIC.
m. The Civil Unit deputy will turn in to the appropriate clerks at the Civil office the deputy
worksheet and FCIC Data Entry Sheet for preparation of a return which will be signed and
returned to the court.
n. The injunction field service worksheet shall be scanned or faxed to the Teletype Unit.
2. PROCEDURES FOR SERVICE BY LAW ENFORCEMENT OPERATIONS DEPUTIES
a. Most injunctions issued on Saturday, Sunday and holidays shall be signed by the circuit or
county judge assigned to first appearance at the Branch Jail.
b. The Communications Supervisor is responsible for notifying the appropriate patrol supervisor
(District Sergeant) in the District where service of the injunction shall be attempted that an
injunction is ready to be served.
c. The Patrol Sergeant is responsible for having the injunction picked up from the
Communications Section and assigning it to a Deputy to attempt service.
d. The Deputy assigned to serve the injunction shall read and understand the terms of the
injunction prior to serving it.
e. If any patrol personnel have any questions regarding the service of an injunction, they shall
contact a Civil Unit Supervisor for clarification or instruction.
f. All attempts to serve the injunction, together with any pertinent information concerning the
location of the person to be served (respondent), shall be documented on the temporary
worksheet which is attached to the respondent's copy of the injunction.
g. Once the respondent is located, the Deputy shall read the applicable terms of the injunction
to the respondent, along with any information concerning the notice of hearing which might
be included as part of the injunction. THE INJUNCTION SHALL BE PERSONALLY SERVED
UPON THE RESPONDENT. NEVER SUBSTITUTE SERVED TO A THIRD PARTY.
h. If the injunction has ordered a law enforcement officer to stand by while the respondent
removes their articles of personal hygiene and clothing from their residence, the Deputy shall
stand by while the respondent complies if served at the involved residence. If the respondent
is served away from their residence, the Deputy should accompany the respondent back to
the residence to accomplish this. If the respondent is unable to leave to return to the residence
(such as when the respondent is in jail or unable to leave place of employment) at the time
of service, the respondent shall be instructed to call the VSO or applicable police jurisdiction
at the first opportunity to arrange to have a Deputy or Officer stand by at the residence.
i. Before giving the respondent their copy of the injunction, the worksheet shall be removed and
the date, time, and location of service shall be noted on it, along with the Deputy's signature,
printed name and ID number. The Deputy serving the injunction shall also attempt to fill out
the information on the worksheet pertaining to the respondent. This information is necessary
for later entry into the FCIC verification system. After the injunction has been served, the
Deputy shall notify the dispatcher of the name of the respondent, the location of service and
the time of service. If the respondent vacates a residence pursuant to the injunction, the
Deputy shall also inform the dispatcher of this or document as such in CAD comments.
j. The completed field service sheet shall be faxed as soon as possible to the Civil Unit office
and also to the Teletype Unit utilizing the fax numbers provided in the middle of the form.

k. If the Deputy is unable to locate the respondent, the injunction shall be returned to the District
Sergeant for transfer to the following shift for further attempts to serve it unless information
has been received that the respondent is outside the VSO jurisdiction.
l. If the injunction has not been served by the start of the next regular business day, the Civil
Unit will contact the District Operations Sergeant to confirm the status of the injunction. The
Civil Unit will then assume responsibility for service of the injunction.
m. If the patrol Deputy can serve the injunction, the completed worksheet shall be faxed to the
Warrants Office in Daytona Beach and the Civil Office in Daytona by the District Sergeant
immediately.
n. State statute requires Deputies serve injunctions for protection on a respondent that they
contact if the injunction has not already been served (such as by the Civil Unit). Often a
petitioner may contact the VSO during the evening hours or on Sundays or holidays to advise
on the whereabouts of a respondent who has come to the residence of the petitioner. In these
cases, if there are no Civil Unit deputies working, a Patrol Deputy shall be dispatched to serve
the petitioner's copy of the injunction upon the respondent in the usual manner. The
petitioner's copy does not have a Sheriff's True Copy stamp on it, but it must be a certified
copy. When serving a petitioner's copy, the Deputy shall write the date, time and their
signature on the face of the injunction. The service sheet attached to the petitioner's copy
shall be removed prior to serving the injunction and the information concerning the
respondent and details of the service shall be completed. The dispatcher shall then be notified
in the usual manner regarding details of the service. The petitioner shall then be instructed to
return to the Clerk of the Court to secure another copy of the injunction for their records.
o. The completed field service sheet shall be faxed immediately to the Civil Unit and the Teletype
Unit offices at the fax numbers provided on the service sheet form.
D. AFTER HOUR INJUNCTIONS: RECEIPT AND SERVICE/ATTEMPT TO SERVE
1. OVERVIEW
a. In accordance with Florida Statutory authority regarding injunctions, at the request of the
Sheriff the Clerk of Court may transmit a facsimile copy of an injunction that has been certified
by the Clerk of Court, and this facsimile copy may be served in the same manner as a certified
copy.
b. Therefore, all late injunctions, including those issued at First Appearance during weekends
and holidays, will be faxed by the Clerk of Court directly to the Teletype Unit for immediate
entry into FCIC/NCIC and “injunction file”.
c. Warrants personnel will hand a copy of the injunction to the Communications Section Main
Teletype personnel;
d. Communications will affix a “True Copy” stamp to the faxed injunction and notify the
appropriate Patrol District for service/attempted service in accordance with the procedures
as outlined above in the section Procedures For Service By Law Enforcement Operations
Deputies.
e. The Clerk of Court will provide the VSO Civil Unit with certified copies of the injunction during
the scheduled pick-up the next working day.
2. EMERGENCY INJUNCTIONS
a. An administrative order of the Chief Judge allows for emergency issuance of "after hour"
injunctions for protection during evening hours or on weekends and holidays, except those
obtained during first appearance proceedings on weekends or holidays, as noted above.
b. An emergency pager phone number for the Clerk of the Court is provided in the victim's rights
and remedies packet distributed to all victims of domestic violence.
c. The victim/petitioner who calls this number shall be contacted by the on-call deputy Clerk of
the Court who will meet with the petitioner at the Volusia County Branch Jail. The clerk will
then contact the VSO Communications Section to arrange for a Patrol Deputy to deliver the
prepared injunction to the on-call judge.

d. The assigned Deputy must then return the signed injunction to the Deputy Clerk at the Branch
Jail who certifies it and faxes the injunction packet to Warrants for entry into FCIC/NCIC and
subsequent handing to Communications.
e. Communications will affix a “True Copy” stamp to the faxed injunction and notify the
appropriate Patrol District for service/attempted service in accordance with the procedures
outlined above in the section Procedures For Service By Law Enforcement Operations
Deputies.
3. CLERK OF COURT RESPONSIBILITIES
a. The Clerk of Court will contact the VSO Teletype Unit personnel at (386) 248-1783 to inform
them an after-hours-injunction packet is ready to be faxed. The Clerk of Court should notate
the name of the person they spoke to at VSO Warrants.
b. The Clerk of Court will fax the entire injunction packet to the VSO Teletype Unit at (386) 323-
3562. The Clerk of Court will include a fax cover sheet listing the number of pages and types
of documents included in the packet along with a call back number for the clerk sending the
fax (packets include applicable documents such as the injunction, petition, uniform child
custody form and the FCIC Data Entry Sheet).
c. The Clerk of Court will provide the VSO Civil Unit with certified copies of the injunction during
the pick-up the next working day.
4. VSO WARRANTS RESPONSIBILITIES
a. When Warrants personnel receive a call from the clerk of court that an after-hours-injunction
packet is ready to be faxed the Warrants clerk will notate the name of the Clerk of Court
personnel that called.
b. When Warrants personnel receive a faxed injunction packet from the Clerk of Court, they will
verify that all documents and pages indicated on the Clerk’s coversheet were in fact received.
Warrants personnel will then notify the Clerk of Court via telephone the entire injunction
packet was received.
c. Warrants personnel will contact the VSO Communications Section and inform an on duty
Shift Supervisor that an after-hours-injunction packet is ready to be delivered. The Warrants
clerk will notate the name of the person they spoke to at the VSO Communications Section.
d. Warrants personnel will then hand the injunction packet to the VSO Communications Section
and will include a coversheet listing the number of pages and types of documents included in
the packet along with a call back number for the Warrants clerk (packets include applicable
documents such as the injunction, petition, uniform child custody form and the FCIC Data
Entry Sheet).
e. Warrants personnel will email the Civil Unit that an injunction was received after hours and
will include the names of the parties and court case number. This will advise the Civil Unit to
look for the certified copies in the next pick-up from the Clerk of Court. The email address is
[email protected]; all Civil Enforceable Clerks will be on the distribution list.
f. Warrants personnel will enter the injunction into FCIC/NCIC and maintain a copy in the
“Injunction File”.
5. VSO COMMUNICATIONS RESPONSIBILITIES
a. When Communications personnel receive a packet from a Warrants clerk of an after-hours-
injunction, the call taker will notate the name of the Warrants clerk and forward the call to an
on duty Shift Supervisor.
b. When the on Shift Supervisor in Communications receives an injunction packet from the
Teletype Unit, they will verify that all documents and number of pages indicated on the cover
sheet were received.
c. The on duty Shift Supervisor at Communications will then notify the Warrants clerk via
telephone that the entire injunction packet was in fact received.
d. Communications personnel will then stamp the front page of the injunction with the Sheriff’s
red “True Copy” stamp.

e. Communications personnel will then give the injunction to a patrol or prisoner transport deputy
for delivery to the appropriate Patrol District for assignment.
f. It is no longer necessary for Communications to email Civil that an injunction was received
from the Clerk of Court or to hold copies of injunctions for pick-up by civil deputies.
6. VSO CIVIL SECTION RESPONSIBILITIES
a. At the beginning of each workday, the Civil Unit’s enforceable clerical staff will check their
email for any after-hours-injunction notifications sent by Warrants.
b. If an email is received, the clerical staff will look for the respective certified copies in the next
pick-up from the Clerk of Court.
c. Unserved injunctions will be assigned to an enforceable deputy for normal service.
7. VSO COURT SERVICES
a. If a Bailiff or Court Security Deputy working a First Appearance hearing serves an injunction
upon a respondent in the courtroom or jail, they will complete the FCIC Data Entry Sheet
attached to the injunction and immediately notify Warrants of the service at (386) 248-1783.
b. This notification not only alerts Warrants Personnel to update FCIC/NCIC that the respondent
was served, but also prevents them from faxing the injunction to Communications for
needless service.
E. INCIDENTS INVOLVING SWORN LAW ENFORCEMENT OFFICERS
1. If an Injunction for Protection is served upon a sworn member of the VSO, the following procedures
shall be followed:
a. The supervisor of the Deputy serving the injunction shall be notified and shall respond to the
scene.
b. The sworn member shall be placed in a light duty status and prohibited from carrying a
firearm. During this time, the Sheriff shall evaluate, on a case by case basis, the member’s
return to full duty status and authority to carry a firearm.
c. An Internal Affairs Investigation shall be conducted. The member may be required to
complete a psychological fitness for duty evaluation prior to return to full duty status.
2. If the officer involved is employed by a law enforcement agency other than the VSO, the supervisor
shall notify that agency and document the notification.
F. ENFORCEMENT OF INJUNCTIONS FOR PROTECTION
1. Changes to Florida Statutes dealing with injunctions for protection are common. All Deputies shall
be familiar with all current state statutes regarding injunctions for protection.
2. Deputies shall be familiar with warrantless arrest exceptions as they apply to injunctions for
protection.
3. Deputies must be familiar with the distinction between criminal charges that can be filed for
violation of some terms of an injunction versus those violations which must be handled by
contempt proceedings initiated by the petitioner through the Clerk of the Court.
4. Some terms of an injunction cannot be enforced by law enforcement officers in the field, such as
temporary child custody provisions unless specifically directed to take children away from one of
the parties in the body of the injunction.
5. Before any injunction is enforced, or arrest action taken regarding violation of an injunction, the
law enforcement officer must confirm that the injunction is still in effect and that it has been properly
served. For injunctions that originate in Volusia County, the Teletype Unit shall have accurate
service information along with a copy of the injunction if it has not yet expired. For out-of-county
injunctions, the VSO of the originating agency shall be contacted to confirm if the injunction has
been served.
6. Injunctions for protection from any county or circuit court are fully enforceable in every county in
Florida. Additionally, Volusia County Deputies are authorized to serve any and all injunctions which
issue from these courts within Florida.

7. If any Deputy has any questions concerning the enforcement of an injunction for protection, they
may contact a supervisor from the Civil Unit for advice.
8. Pursuant to Florida Statute and a local administrative order of the Chief Judge, the VSO is the
primary agency responsible for serving injunctions for protection on respondents located in Volusia
County. However, if any sworn law enforcement officer (such as a municipal police officer) contacts
a respondent to an injunction who has yet to be lawfully served, that officer is authorized to serve
the petitioner's copy of the injunction upon the respondent if the VSO is unavailable to serve it.
The officer serving the injunction must complete the service sheet and immediately notify the VSO
by faxing the service sheet to the Teletype Unit and Civil Unit offices.
9. Pursuant to Florida Statute 741.315 recognition of foreign protection orders: Law enforcement
officers shall enforce foreign orders of protection as if they were entered by a court of this state.
Upon presentation of a foreign protection order by a protected person, a law enforcement officer
shall assist in enforcement of all of its terms pursuant to federal law, except matters related to child
custody, visitation, and support. As to those provisions only, enforcement may be obtained upon
domestication of the foreign order pursuant to ss. 55.501-55.509 unless the foreign order is a
“pickup order” or “order of bodily attachment” requiring the immediate return of a child.
10. Before enforcing a foreign protection order a law enforcement officer should confirm the identity
of the parties present and review the order to determine that on its face it has not expired.
Presentation of a certified or true copy of the protection order shall not be required as a condition
of enforcement, provided a conflicting certified copy is not presented by the respondent or the
individual against whom enforcement is sought.
11. Enforcement and arrest for violation of a foreign protection order shall be consistent with the
enforcement of orders issued in this state.
12. Whenever a foreign protection order is enforced, a report will be written and submitted through
channels with a copy of the foreign protection order. A copy of the report and the order shall be
forwarded to the Civil Section for proper distribution along with the foreign order registration form.
It shall not be required that the foreign order be registered in order for enforcement action to be
taken.

OFFICE

GO-074-04 01/05/2021 01/05/2021
Title
ARREST WARRANT PRIORITIES
I. PURPOSE
The purpose of this general order is to establish priorities and guidelines for the service of outstanding arrest
warrants.
II. DISCUSSION
The Sheriff, by law, has the duty and obligation to execute all writs, processes and warrants coming into their
hand, to be executed in Volusia County, Florida. Among the numerous advantages to assigning priorities to
outstanding arrest warrants are the preservation of the public security and the swift application of justice.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to maintain a 24-hour Teletype Unit within the
Communications Section of the Support Operations Division. It shall also be the policy of the VSO that only
sworn law enforcement officers shall execute arrest warrants and that it’s done in an expedient manner.
IV. PROCEDURE
A. GENERAL
1. The Teletype Unit shall be responsible for the distribution, processing, record keeping, filing,
verifying and updating of warrants.
2. The Teletype Unit will deliver computer printouts by zones of arrest warrants to the District
Commander in which the defendant resides or is known to frequent.
3. It shall be the responsibility of the District Commanders to ensure the execution of outstanding
warrants for the arrest of defendants residing in or known to frequent their perspective Districts,
within Volusia County, Florida. The execution of a criminal process and arrests without a warrant
shall be in accordance with Fla. Stat. § 901.
4. Zone printouts will be assigned to Deputies and each warrant shall require three attempts of
service, unless there are mitigating circumstances, i.e., defendant has moved.
5. The assigned Deputy shall note on the back of the attached print-out:
• The assigned Deputy's name and ID number
• The dates and times of the attempts to serve the warrant
• The number of attempts made
• Any other pertinent information, i.e., change of address, A.K.A.'s

6. If the attempts of service are unsuccessful, assignment printouts shall be forwarded to Teletype
Unit.
7. Deputies executing warrants shall confirm and verify the warrant immediately prior to the actual
arrest. Each warrant must be confirmed by the Teletype Unit.
8. Priorities of outstanding arrest warrants shall be as follows:
• First Priority – The service of warrants which may prevent the death or injury to the public,
witnesses and victims shall be of the foremost priority.
• Second Priority – The service of warrants for the arrest of capital or life felons and grand
jury indictments shall be the secondary priority.
• Third Priority – Felony warrants and all failure to appear warrants shall be given the third
priority.
• Fourth Priority – Misdemeanor warrants shall be given the fourth priority.

OFFICE

GO-074-05 01/05/2021 01/05/2021
Title
WRITS OF BODILY ATTACHMENT FOR NON-PAYMENT OF CHILD SUPPORT
I. PURPOSE
The purpose of this general order is to establish guidelines for the uniform implementation of the statutory
changes relating to writs of bodily attachment for nonpayment of child support. These guidelines will establish
responsibilities for the entry into the Florida Crime Information Computer (FCIC) and arrest, confirmation,
collection of purge money, disposition of monies collected and proper return of service to the court.
II. DISCUSSION
Fla. Stat. § 61.11 mandates that writs of bodily attachment for nonpayment of child support shall be entered
into FCIC and provides a system for payment of purges as a result of such writs. It also requires the writs to
state on the face if the order may be served on Sundays.
III. POLICY
It shall be the policy of Volusia Sheriff’s Office (VSO) to comply with Fla. Stat. § 61.11 and maintain a system
for receiving, processing, service, entry into FCIC and the collection and dispersion of any purge monies
collected as a result of these orders.
IV. PROCEDURE
A. CLERK’S OFFICE
1. The Clerk of the Court in each County has the responsibility for recording and subsequently
forwarding writs of bodily attachment to the Sheriff’s Office for processing pursuant to law. The
Clerk of the Court shall perform and record all financial transactions necessary, as the result of
the issuance of a writ of bodily attachment for nonpayment of child support.
2. When the court issues a writ of bodily attachment against a non-custodial parent, the writ may
require the payment of a purge and/or arrest of the non-custodial parent.
3. The Clerk of the Court shall forward the original writ or a certified copy to the Sheriff of the county
in which the writ is issued.
4. If a writ of bodily attachment contains language that allows the defendant to pay a purge in lieu of
arrest, a said defendant may make the payment with the Clerk of the Court.
5. The Clerk of the Court shall verify that the issued writ allows for the payment of a purge. If the writ
does not provide for a purge payment, then the Clerk should notify the court security Deputies for
an arrest to be made.
6. If the writ of bodily attachment allows for the payment of a purge, the clerk shall, upon payment of
the purge, issue the required four page receipts verifying the payment. The Sheriff’s copy should

be forwarded to the Civil Unit. The clerk that issues the receipt of payment shall immediately notify
the appropriate Sheriff’s Office for the removal of the writ from FCIC.
B. CIVIL UNIT
1. Any writ received by the VSO from the Clerk of the Court should be promptly routed to the Civil
Unit for processing.
2. Upon receipt of a writ of bodily attachment issued pursuant to Fla. Stat. § 61.11 by the Civil Unit,
the paper shall be processed as required by law and general order GO-074-02 Civil Legal Process.
3. A writ of bodily attachment will be processed as an enforceable writ. The Civil Unit Enforceable
Clerk shall process the writ of attachment and then a copy of the writ will be faxed to the Teletype
Unit to be entered into FCIC.
4. The original or certified copy of the order will then be sent to the Teletype Unit to be held in the
warrant file. An appropriate cover letter will be attached to request that upon service, the purge
being paid or the order being recalled, that the order be returned to the Civil Unit. The Civil Office
will then prepare the appropriate return of the service and make a proper return to the Clerk of the
Court.
5. If the defendant in the writ of bodily attachment resides and works outside Volusia County, the
Civil Clerk will mail a copy of the writ along with a standard cover sheet to the Sheriff’s Office
where the defendant is believed to be located. The cover letter will indicate that this order has
been entered into FCIC by Volusia County and the Court’s case number. The cover letter will
request that the Sheriff’s Office attempt to locate and arrest the defendant
6. The civil clerks shall monitor all unexecuted writs of bodily attachment. Once an order has been
entered into FCIC for a period of one year with no arrest, the Civil Clerk shall contact the Clerk of
the Court and verify that the order is still active. If the order is still active, the Clerk of the Court will
be requested to send a new clerk’s certified copy with the current date to be placed into the civil
file. This process will be done yearly until the order is served, recalled or the purge is paid.
C. TELETYPE UNIT
1. The Teletype Unit shall be responsible for the entry into FCIC of writs of bodily attachments for
nonpayment of child support received from the Civil Unit. The writ will be entered according to
FCIC guidelines.
2. The writ of bodily attachment, once served, purge requirements are met, or is recalled, shall be
removed from FCIC according to VSO standards. The original copy of the writ will be returned to
the Civil Unit for an appropriate return of service to be made to the Clerk of the Court.
D. CIVIL ENFORCEABLE DEPUTIES
1. Civil Enforceable Deputies will make a diligent search to attempt to serve the writ of bodily
attachment on the defendant. Once the defendant is located, the defendant will be served the writ.
The Civil Enforceable Deputy will inquire if the defendant has previously paid their purge if one
was allowed. If the defendant has the proper required receipt verifying the purge was paid, then it
will be documented in the deputy field sheet and the return.
2. If the defendant has not satisfied the purge requirement, then the defendant will be allowed to pay
the purge to the Civil Deputy if the defendant has the money. If the defendant posts a purge to the
Civil Deputy, the Deputy will completely fill out the required state receipt form and complete an
incident report. The Deputy will ensure the copies of the receipt are distributed to the appropriate
persons. The Deputy will then immediately notify the Teletype Unit that the purge has been paid
and to have the writ removed from FCIC.
3. Only the Enforceable Unit Deputies will be issued receipt books to collect cash purges. VSO policy
authorizes only the acceptance of cash, a cashier’s check or a money order for payment of a
purge. The Deputy collecting the purge shall complete the required state issued receipt. The
defendant will sign and receive the top (white) copy. The (canary) Sheriff’s copy and the (pink)
Clerk of the Court copy will be turned into the Civil Office. The (gold) file copy will remain in the
receipt book.
4. Once a defendant has paid the required purge, the Deputy accepting the purge shall, as soon as
possible, turn in the money and the receipt copies to the Civil Office. If the writ was issued by
another Sheriff’s Office, then the money will be forwarded to that Sheriff’s Office by the Civil Unit.

The Deputy accepting any purge in lieu of arrest shall notify the Sheriff’s Office which entered the
writ, by teletype, of the purge being paid and to have the writ removed from FCIC.
5. If the defendant is unable to pay the required purge and the Teletype Unit confirms the writ active,
then the defendant will be transported to the branch jail and a charging affidavit will be completed.
The charging affidavit will list the charge as contempt/child support, Fla. Stat. § 61.11, bond
amount as none and the amount of the purge required to be released from custody in the narrative.
The arresting Deputy will then complete the required return of service and make any notifications
as may be required in the writ of bodily attachment. The arresting Deputy will contact the Teletype
Unit indicating that the defendant was arrested on the warrant to permit removal from FCIC.
E. LAW ENFORCEMENT OPERATIONS DEPUTIES
1. If a Deputy is advised by the Communications Section that a subject is wanted for a civil arrest
order for nonpayment of child support, the Deputy should follow normal warrant confirmation
procedures. If the warrant response shows the order is still active, the Deputy should inquire if the
defendant has the receipt for “payment of child support purge,” if a purge is allowed. If the
defendant can produce a receipt, the date of the writ, purge amount paid and court case number
should be verified against the warrant response, to ensure the receipt was issued for the same
date and case. If the defendant has no receipt and the warrant response is confirmed active, the
defendant should be taken into custody and charged with “contempt/child support”, under Fla.
Stat. § 61.11, and the bond amount filled in as “none”.
2. If the defendant has the money to post the cash purge, then the defendant may do that at the
branch jail after being processed. The cash purge is not a bond that can be posted through a
bondsman. The purge amount will be obtained from the warrant response. If a Deputy is in contact
with a defendant on a Sunday, the Deputy must confirm that the writ allows for arrest on Sunday
(which will be in the comment block of the FCIC response). If the writ of bodily attachment does
not allow for an arrest on Sunday, then a field contact card shall be completed and a copy
forwarded to the Civil Unit for follow up.
F. EXTRADITION UNIT
1. The Extradition Unit is normally responsible for the transportation of defendants back to Volusia
County when arrested by other counties. Once a defendant is transported back to Volusia County
the writ of bodily attachment may allow the cost of transportation to be added to the purge, if a
purge is allowed. If the writ of bodily attachment allows for this, then the extradition Deputy should
add this amount to the total purge the defendant must pay to be released from custody. The
narrative section of the charging affidavit should also reflect the cost of transportation amount
added to the purge requirement. Any purge monies collected for cost of transportation shall be
deposited into the appropriate account.

OFFICE

GO-074-06 01/05/2021 None
Title
CIVILIAN PROCESS SERVER
I. PURPOSE
The purpose of this general order is to establish guidelines for conduct of Civilian Process Servers.
II. DISCUSSION
The Office of the Sheriff is mandated by Fla. Stat. § 30.15 to execute all process and such other writs,
processes, and other papers directed to them as may come to their hands.
All civil legal processes received by the Volusia Sheriff’s Office (VSO) shall be delivered or forwarded to the
Civil Section in an expedient manner to insure proper service.
All appointments as Civilian Process Server will have only limited authority for the sole purpose of serving
non-enforceable writs.
III. POLICY
It is the policy of the Volusia Sheriff to appoint Civilian Process Servers with authority limited to the sole
purpose of serving non-enforceable civil process to facilitate expedient proper service of non-enforceable
civil process.
IV. PROCEDURE
A. ADMINISTRATION
1. The Civil Section Commander is responsible for the management of the Civilian Process Servers.
2. The Civilian Process Servers will be responsible to the Civil Sergeants in the Districts which each
is assigned.
3. The Civil Sergeant of each District will be responsible for the inspection, and evaluation of all
Civilian Process Servers in the same manner as all other subordinates.
4. The primary Civil Unit offices are located at 442 South Beach Street, Daytona Beach and 101
North Alabama Avenue, DeLand, basement. District offices are located at:
• District 4, 1691 Providence Boulevard, Deltona
• District 3 South, 124 North Riverside Drive, New Smyrna Beach
5. All Civilian Process Servers will successfully complete a class on the service of non-enforceable
writs and maintain a working knowledge of civil process in order to retain their appointment.
B. APPEARANCE AND CONDUCT
1. As a representative of the Sheriff, all uniforms will be kept clean and pressed at all times.

2. The uniform issued by the VSO will be the only apparel authorized. At no time is a combination of
the issued uniform and personal clothing to be worn.
3. The issued uniform will consist of five (5) golf shirts with the “Sheriff’s Office” embroidered on the
right side with “Process Server” embroidered immediately below the “Sheriff’s Office”. Each
Civilian Process Server will also be issued five (5) pairs of khaki pants, one (1) jacket as
designated, and one (1) raincoat. Footwear to be provided by the employee and will consist of a
black shoe with no buckles, snaps or other metal objects, black tennis shoes are acceptable, dark
colored socks are to be worn with the uniform.
4. All Civilian Process Servers have limited authority for the sole and exclusive purpose of
exercising the Sheriff’s authority to serve non-enforceable process in Volusia County, Florida,
pursuant to Fla. Stat. Ch. § 48.
5. Civilian Process Servers are not authorized to enforce any of the laws of the State of Florida or
the ordinances of Volusia County, or carry or conceal firearms or weapons of any type on their
person or in their vehicles.
6. Civilian Process Servers are not authorized to identify themselves as Deputy Sheriff’s.
7. All general orders apply to all Civilian Process Servers as outlined in any general order of the VSO
general orders manual.
8. In any instance where the person to be served, or the occupants of the location displays hostility
towards the Civilian Process Server, they will immediately withdraw from the area and notify their
supervisor.
9. Any time the Civilian Process Server learns of an active warrant(s) for an individual to be served,
or learns of any special hazards at a specific location where process is to be served, they will notify
their immediate supervisor for appropriate enforcement action to be taken by the appropriate
personnel prior to attempting service of any process.
C. EQUIPMENT AND CARE OF EQUIPMENT
1. Each Civilian Process Server will be issued a VSO cell phone, vehicle, Stinger flashlight, and
holster, to be utilized only as instructed by the Training Section.
2. All cell phones shall be utilized only for official business. Attempts will be made to utilize the phones
at the assigned office whenever possible. All utilization of cell phones will be in compliance with
general order GO-081-03 Cellular Phones. Each cell phone bill will be monitored on a monthly
basis. Cell phones are not to be used while driving.
3. Each vehicle issued will be kept at a designated area to be determined by the Civil Section
Commander or other competent authority and is not to be altered in anyway.
4. The cleaning of the vehicle will be the responsibility of each Civilian Process Server assigned.
Time will be allotted each week for the purpose of cleaning the vehicle and maintaining it in a
presentable manner. All maintenance, preventive maintenance, or repair is to be conducted by
Volusia County Vehicle Maintenance or authorized vendor.
D. PROCESSES TO BE SERVED BY THE CIVILIAN PROCESS SERVER
1. Civilian Process Servers are authorized to serve only non-enforceable civil process that has
been received and processed by the VSO for service.
2. Only those processes as outlined in general order GO-074-02 Civil Legal Process, section IV.J.
Non-Enforceable Writs may be served, or other processes as assigned by the immediate
supervisor of the Civilian Process Server.
3. Any business cards left at a location requesting the party to be served to call the Civilian Process
Server, will list the office number where the Civilian Process Server is assigned and not the Central
Communications phone number.
E. SERVICE OF PROCESS/RETURNS OF SERVICE
1. All processes will be served in accordance with the applicable State Statute and in compliance
with general order GO-074-02 Civil Legal Process.
2. All returns of service will be reviewed and compared against the worksheet submitted for accuracy
prior to signing the return of service.

F. TESTIFYING IN COURT
1. When called to testify at any hearing in regards to the service of civil process, the immediate
supervisor will be notified. All courtroom appearance will be in at least a sport jacket and tie for
male process servers and comparable professional attire for female process servers. Hearings in
chambers or depositions will require only the issued uniform of the day.
2. All court appearances will be compensated. If outside of the normal scheduled hours overtime will
be paid with an accompanied subpoena.

OFFICE

GO-081-01 01/05/2021 None
Title
COMMUNICATION SERVICES
I. PURPOSE
The purpose of this general order is to define the organizational structure of the Communications Section of
the Volusia Sheriff’s Office (VSO).
II. DISCUSSION
The VSO is responsible for the control, operation and administration of law enforcement within
unincorporated Volusia County and contracted municipalities. The Communications Section carries out
certain specialized tasks in support of these duties which are unique to this Section and which must be clearly
defined.
III. POLICY AND PROCEDURES

A. GENERAL
1. The Section shall have two primary areas of responsibility: Dispatch Services and Enhanced
9-1-1 Services.
B. GOALS
1. The primary goal(s) of each of the two Sections shall be as follows:
2. DISPATCH SERVICES
a. To provide an effective dispatch service that will facilitate the delivery of public safety services
throughout the County.
b. To provide the communications support necessary to enable the VSO to successfully
continue the Community Based Policing program.
3. ENHANCED 9-1-1 SERVICES
a. To ensure the health, safety and well-being of the public within Volusia County by providing
quality E-911 service.
b. To develop and administer an annual E-911 Surcharge budget which will adequately provide
the equipment and services necessary to achieve these goals.
C. ALARMS
1. Although the VSO does not monitor any alarms, residential or commercial, the VSO does respond
to reports that such alarms have been activated.
2. Reports of alarm activation shall be handled in accordance with the appropriate Volusia Sheriff’s
Communications Standard Operating Procedures. Excessive false alarms shall be handled in

accordance with Volusia County Ordinance 78-01 (see general order GO-081-14 Burglar Alarm
Ordinance).
3. The information to be obtained, and the response initiated, shall be in accordance with the
appropriate Volusia Sheriff’s Communications Standard Operating Procedures.
4. Sanctions and other actions taken for excessive false alarms shall be in accordance with Volusia
County Ordinance 78-01.
5. ORGANIZATIONAL ACCOUNTABILITY
a. The Communications Section shall be under the direct supervision of the Communications
Director within Support Operations Division.
D. ESTABLISHMENT OF SPECIFIC COMMUNICATION FUNCTIONS
1. The Dispatch component shall be responsible for the following functions in meeting its goals:
a. Telephone Communications;
• Administrative Communications,
• Non-Emergency Communications,
• Emergency (E-911) Communications,
b. Radio Communications;
• Dispatch,
• Alert/dispatch,
• Paging,
• Emergency management communications,
• Base to mobile communications,
• Base to base communications,
c. Computerized Communications;
• Computer Aided Dispatch (CAD) services,
• FCIC/NCIC inquiries, administrative messages, CJIS.
2. Telephone communications shall be conducted in accordance with established procedures,
followed under "E-911 Standard Operating Procedures Manual."
3. Radio communications shall be conducted in accordance with established procedures, including
the VSO Communications Standard Operating Procedures, and in accordance with all applicable
FCC procedures and requirements as presented in the FCC Rules and Regulations, Part 90, Land
Mobile Radio Communications.
4. Computerized communications shall be conducted in accordance with established procedures,
including the Volusia Sheriff’s Communications Standard Operating Procedures, the FCIC/NCIC
Operating Procedures Manual, and CAD/CJIS Manual.
E. ASSIGNMENT OF RESPONSIBILITIES
1. The Communications Director shall be responsible for the overall attainment of the goals
presented in this general order. The Director shall also be responsible for ensuring that the specific
functions described herein are carried out in accordance with all applicable rules, policies and
procedures, and local, State and Federal requirements and regulations.
2. The Communication Shift Supervisor (or in their absence, the Assistant Shift Supervisor) shall be
responsible for ensuring that telecommunications personnel assigned to their shift comply with all
applicable rules and regulations, policies and procedures, etc.
3. The 911 Coordinator shall be responsible for the overall operation of the County Enhanced 911
system.
4. The Communications Training Coordinator shall be responsible for ensuring that all
Telecommunicators receive adequate training in order to comply with all applicable rules and
regulations, technical equipment operating procedures and emergency management procedures.

OFFICE

GO-081-02 01/05/2021 None
Title
GENERAL COMMUNICATIONS PROCEDURES
I. PURPOSE
The purpose of this general order is to establish guidelines for handling calls and providing services.
II. DISCUSSION
Guidelines for handling calls and providing services should be established and available to Volusia Sheriff’s
Office (VSO) personnel.
III. POLICY
It shall be the policy of the VSO that employees utilize Volusia Sheriff’s Communications Standard Operating
Procedures in conjunction with VSO general orders.
IV. PROCEDURE
A. BOMB THREATS (COURTHOUSE)
1. If the call is received at the Courthouse or one of the Annexes, the person receiving the call shall
notify the Volusia County Control Room on CRT3 Channel of any calls received at the Courthouse
(i.e. car break in the parking lot, disturbance within an office, etc.).
2. If a Court Services Section Supervisor determines that assistance is needed, the supervisor shall
notify the Communications Section of the type of assistance required.
3. The Telecommunicator receiving the call shall obtain all pertinent information in accordance with
the appropriate Volusia Sheriff’s Communications Standard Operating Procedures ".
4. A complaint card or CAD event entry shall be completed and forwarded to the dispatcher.
5. The dispatcher shall initiate the required response in accordance with the appropriate Volusia
Sheriff’s Communications Standard Operating Procedures dispatch information and general order
GO-046-01 All-Hazards Plan [Bomb Threats and Explosive/Incendiary Devices].
6. If the bomb threat call is received at Communications Section during normal business hours:
• Obtain as much information as possible, using the appropriate Volusia Sheriff’s
Communications Standard Operating Procedures.
• Notify the appropriate Court Services Section Supervisor at the affected location.
• Notify the Communications Shift Supervisor.
• After hours, on weekends and holidays the Watch Commander will be contacted.

7. The Court Services Section Supervisor will advise the Communications Shift Supervisor when the
scene has been secured.
B. TRAFFIC CONTROL DEVICES
1. Communications Section will notify the appropriate person(s) immediately when a report of a
damaged, missing or malfunctioning traffic control device is received.
2. If reported during regular business hours, the Telecommunicator shall notify the Sign Shop/Volusia
County Traffic Engineering Department immediately, giving the location, type of device and a brief
description of the problem. If a "stop" sign or other traffic control sign is involved, it is important to
advise whether or not all parts are still at the scene and usable.
3. If reported outside regular business hours, Volusia County Traffic Engineering on call shall be
notified immediately via the answering service.
4. The person who is on call will then call Communications Services to obtain the necessary
information.
5. A notation must be made of the time and person notified.
6. If the device is such that immediate hazard is a possibility, a Deputy/Officer shall be dispatched to
provide traffic control until the problem is corrected.
7. All signs and devices affecting traffic control, such as traffic lights, stop signs, yield signs and
warning signs which are damaged, missing or malfunctioning shall not be "held" for any reason.
Notification of the appropriate person(s) shall be made immediately.
8. If the location is within the jurisdiction of a city, the police department for that city must be notified
of the problem, and request assistance with traffic control.
9. If, for any reason, a city requests assistance with traffic control, a Patrol Supervisor should be
notified and a unit dispatched. The city who has jurisdiction shall be advised that a VSO unit will
be responding.
10. Damaged or missing signs which do not have a traffic control purpose, such as street name signs,
shall be reported to the Sign Shop on the next regular business day. The pertinent information
shall be recorded and forwarded to succeeding shifts until accomplished.
C. PRIVATE SECURITY ALARMS
1. The VSO does not monitor alarms, residential or commercial, however, the VSO does respond to
reports that such alarms have been activated. Alarm reports shall be handled in accordance with
Volusia Sheriff’s Communications Standard Operating Procedures. Excessive false alarms shall
be handled in accordance with Volusia County Ordinance 78-01.
D. EMERGENCY MESSAGES
1. Communications Section will accept requests for delivery of emergency messages dealing with
deaths, serious illness, and possible threats to personal safety of individuals, and make every
effort to deliver the messages to the intended recipient.
2. All such requests for delivery of emergency messages will be handled in accordance with the
appropriate Volusia Sheriff’s Communications Standard Operating Procedures .
3. If the responding Deputy has been unable to contact the individual, the Deputy should be
requested to leave a written message at the person's address stating that there is an emergency
message waiting at the VSO Communications Section.
4. The undelivered message should be given to the Shift Supervisor who shall retain the message
until the end of the shift.
5. If the individual for whom the message is intended contacts the Communications Section prior to
the end of the shift, it shall be the Shift Supervisor's responsibility to deliver the message via
telephone or have an officer return to the person's address to deliver the message in person. The
decision as to which method to use is the responsibility of the Shift Supervisor and should be
based on the known circumstances and the message content.
6. If the message has not been delivered by the end of the shift on which it was received, it is the
responsibility of the Shift Supervisor to ensure that the message is given to the supervisor of the
next shift for further attempts to deliver the message.

7. The original person or agency must be advised if repeated efforts to deliver the message are
unsuccessful.
E. DETECTIVE MESSAGES
1. Detective messages shall be referred to the respective District office or Investigative Services
during business hours.
2. After hours, it shall be the responsibility of the Shift Supervisor to determine whether the message
is of sufficient urgency to merit contacting the Detective at home; if there is any doubt, an attempt
to contact them at home shall be made.
3. When a message is extremely urgent, and all other means of contacting the Detective have been
exhausted, the Shift Supervisor shall have a Deputy respond to the Detective's residence and
leave a written message to contact Central; the Patrol Supervisor in the affected District shall be
informed of the response and the reason for it. The time and method shall be noted in the CAD
entry.
F. SWAT TEAM CALL-OUT
1. All requests for a SWAT Team response shall be handled as a priority call. The Telecommunicator
shall notify the Shift Supervisor immediately, who shall then institute the prescribed notification
procedures.
2. The Communications Shift Supervisor shall contact the SWAT Team Commander or designee
(Incident Commander) as soon as the request for the SWAT Team is received.
3. Activation of the SWAT Team shall be at the sole discretion of the Sheriff or designee.
G. HAZARDOUS MATERIAL TEAM
1. Communications personnel shall contact the Volusia County Hazmat Team.
H. MEDICAL DIRECTOR
1. Communications personnel shall contact the Medical Director.
I. RAILROAD RIGHT-OF-WAY EMERGENCIES
1. All reports of emergencies involving railroad rights of way shall be handled immediately.
2. When the emergency involves an obstruction on the right of way, information as to the location
and nature of the obstruction must be relayed immediately to the Chief Dispatch Point. Information
on whether or not the obstruction has been confirmed by a reliable source should also be relayed.
3. When information is received from the railroad Dispatcher regarding trains in the area or en route
toward the obstruction, their ETA to that location shall be obtained. This information shall be
relayed to the responding units.
4. Once the obstruction has been cleared, the Chief Dispatch Point for the affected Railroad must be
advised.
5. The Chief Dispatch Points for both Railroads have the capability of operating signals electronically;
they also maintain radio contact with all trains in the area on their tracks.
6. The two Substations for CSX Railroad have radio contact with their trains, but do not have the
capability of operating the signals electronically.
J. CONTACT PROCEDURES: FLORIDA EAST COAST RAILROAD
1. Notify the Chief Dispatch Point of all emergencies involving Florida East Coast RR tracks and/or
trains via telephone.
K. FIRE AND RESCUE CALLS
1. The appropriate agency or agencies will be immediately notified when their response is required.
2. Certain types of fires and rescues require the response of an Aviation unit. These types of calls
shall be handled in accordance with the appropriate Volusia Sheriff’s Communications Standard
Operating Procedures .
3. The Aviation unit shall be immediately dispatched via radio.

4. Calls requiring the response of Beach Patrol Units for rescues on the beach shall be handled in
accordance with the Volusia Sheriff’s Communications Standard Operating Procedures.
L. MEDICAL EXAMINER'S INVESTIGATORS
1. Communications personnel shall contact Medical Examiner Investigators.
M. EMERGENCY SERVICE AGENCIES
1. Communications Section shall maintain a current list of telephone numbers for all emergency
service agencies in Volusia County and surrounding areas in easily accessible locations
throughout the dispatch and telephone sections of the Communications Center.
2. It shall be the responsibility of all Communications Section Supervisors to record all changes in
telephone numbers for emergency service agencies.
3. Changes in telephone numbers shall be disseminated when the change affects an agency within
Volusia County, and recorded at all communications positions.
4. Changes in telephone numbers for agencies outside Volusia County shall be recorded at all
communications positions.
5. A list shall be maintained in the Contacts File System for prompt access by all personnel.
6. Current City and County directories and telephone books shall be provided as they are received.
N. PROCURING EXTERNAL SERVICES
1. Communications Services section shall procure all external services required (or requested by an
officer) promptly, in order to provide assistance in all, but especially in emergency, situations.
2. All telephone numbers and procedures for the procurement of external services shall be found in
the Contacts File System.
O. TAXI/CAB COMPANIES
1. Communications Services section shall contact a taxi/cab company promptly when requested to
do so by a Deputy on the scene of an incident or traffic stop.
2. No recommendation shall be made by the Telecommunicator.

OFFICE

GO-081-03 01/05/2021 None
Title
CELLULAR PHONES
I. PURPOSE
The purpose of this general order is to establish procedures for the use of cellular phones.
II. DISCUSSION
As technology enhances communication, resources and response capabilities, the Volusia Sheriff’s Office
(VSO) recognizes the importance of its application through use of cellular phones. These devices are
valuable tools in conducting law enforcement business with residents, visitors, businesses, and governmental
agencies located both within and outside Volusia County. Their mobility, ease of use, reliability and low cost
make such mobile devices indispensable time saving law enforcement tools that benefit both the community
and agency alike.
However, managing cost effectiveness in relation to the enhanced operational benefit derived from these
devices is dependent upon their safe, responsible and proper use. The following procedures will hereby serve
as guidelines for the proper safe and cost effective use of such devices.
III. POLICY
It is the policy of the VSO to explore and encourage the use of technology in a professional and responsible
manner and to provide personnel with guidelines in its use to ensure effective communication, information
and public service benefits.
IV. DEFINITIONS
Cellular Phone – For the purpose of this general order, the term cellular phone shall include both feature
phones and smartphones.
Feature Phone – For the purpose of this general order, use of the term feature phone shall apply to any
VSO issued mobile phone device whose primary function is to make and receive phone calls and if
authorized, send and receive text messages. Feature phones are commonly referred to as “flip phones” and
do not offer advanced features such as Internet, e-mail and the installation of apps.
Smartphone – For the purpose of this general order, the use of the term smartphone shall apply to any VSO
issued mobile phone device which offers features beyond those provided by Feature phones such as data
service, Internet access, e-mail, apps, multimedia capability, and access to systems via remote connectivity
to the VSO network.
V. PROCEDURE
A. CELLULAR PHONES:

1. Users authorized to carry and use a smartphone are required to ensure that such devices are not
used by unauthorized personnel and that data accessed using such a device is properly protected
from misuse.
2. Cellular phones are intended to augment VSO field operations in an effort to provide an expanded,
more rapid and flexible communications capability. They are not to be used as a substitute for
more appropriate communications or data capture devices within given situations. VSO issued
cellular phones shall be confined to those positions the Sheriff has determined to have a legitimate
assignment need.
3. Under normal conditions, employees and other personnel wishing to call a cellular-equipped
employee in the field should assess the need for the call. If another type of communication would
be more appropriate under the circumstances, it shall be used.
4. Because of the increasing use of cellular technology by drivers while actively driving on the
roadways and the inherent dangers associated with such distracted driving, the use of a cellular
phone or other data device for texting while driving is expressly prohibited (Refer to general order
G0-026-02 Standards of Conduct).
5. In the absence of a password, users should refrain from programming sensitive telephone
numbers, including employee home numbers into assigned cellular phones to prevent misuse of
the information if the phone is lost or stolen.
6. Cellular phones are for the express use of the user to whom it has been issued (and who is
accountable for its use). Use of an assigned cellular phone by family members and friends is
prohibited.
7. DEVICE MANAGEMENT
a. VSO Inventory Control personnel shall be responsible for the management of feature phones
including validating billing, issuing devices, troubleshooting/replacing defective equipment
and providing end-user support and training.
b. VSO Information Technology personnel shall be responsible for the management of
smartphones including validating billing, issuing devices, troubleshooting/replacing defective
equipment and providing end-user support and training. In addition, Information Technology
shall configure smartphones in accordance with general order GO-082-06 Computer Security
and Utilization.
8. BLUETOOTH TECHNOLOGY OR WIRELESS EAR PHONES:
a. In that it detracts from a professional image, the use of Bluetooth or similar wireless ear pieces
are not permitted to be worn by personnel when in uniform. Exceptions to this rule may be
made for assignment-specific purposes as determined by the user’s respective supervisor.
For additional information regarding Bluetooth devices for Smartphones, refer to general
order GO-082-06 Computer Security and Utilization.
9. EMERGENCY USE
a. Cellular phones should be used whenever there is an emergency situation or other exigent
circumstance requiring telephone communications, and valuable time would otherwise be
lost.
10. CRIME SCENES
a. VSO personnel shall not take photographs or video of any crime, crime scene, traffic accident,
victim, witness, suspect, evidence, document, or other person or thing actually or potentially
relating to a crime, criminal investigation or other official VSO proceeding using personally
owned cell phones, digital cameras, video recorders, or any other image/voice recording
device. No images of any of the above shall be emailed, faxed, uploaded to web sites, or
shared in any way without proper authority or court subpoena. The VSO retains ownership of
all images/voice recordings, regardless of form, obtained in any manner by any employee in
the course of official business. Use of agency issued smartphones to capture above named
photographs, voice or video shall be in accordance with general order GO-083-01 Collection
of Evidence.
11. ADMINISTRATIVE USE

a. Personnel assigned cellular phones are authorized to use the phones for routine VSO
business during travel time.
b. The employee must acknowledge and confirm they are and will be solely responsible for any
and all costs incurred by or resulting from personal use of the cellular phone.
12. REPORTS
a. The Chief Deputy or designee shall report to the Sheriff any perceived abuse or misuse of
VSO cellular phones as may be reflected in the monthly billing.
13. CELLULAR PHONE GUIDELINES
a. All phones have voice mail. When setting up voice mail, establish a pass code to prevent
access to your messages.
b. Text messaging for anything other than business purposes is strongly discouraged. To
comply with Florida Public Records Law, all text messages sent and received are
permanently archived. Personnel issued a cellular phone are encouraged to carry the phone
at all times on and off duty. Certain personnel, subject to assignment or on-call, may be
required to carry the cellular phone at all times at their supervisor’s discretion.
c. All cellular phone records are subject to public record laws. All numbers in and out are
recorded.
d. Unless authorized by a supervisor, users are not permitted to use cellular phones outside of
the Continental United States or Hawaii as roaming charges may apply. Users are
responsible for paying any long distance, roaming, directory assistance, texting, or other
monthly expense that is not business related and not provided for under the VSO cellular
phone contracts.
14. REPAIR/LOSS OF CELLULAR PHONES
a. Requests for cellular phone repair shall be directed to the personnel responsible for the
management of the device. If damage to the telephone is determined to be the fault of the
user, the user may be subject to reimbursing the VSO for the cost of repairs/replacement of
the cellular phone.
b. Loss of a cellular phone shall be immediately reported to the personnel responsible for the
management of the device and to the user’s supervisor. If loss of the phone is determined
the fault of the user, the user may be subject to reimbursing the VSO for its loss.
15. USE OF PERSONAL CELL PHONES AT WORK
a. Excessive use of personal cell phones, smartphones and other handheld data devices during
working hours for personal communication purposes results in loss of productivity and
increases the work burden on coworkers. Therefore, use of personal cell phones during
working hours shall be limited to those situations which legitimately necessitate the
interruption of work responsibilities for personal use of the cell phone (e.g. family emergency,
brief contact/coordination with child (children), notification of late work day, etc.). Abuse of
this privilege may result in disciplinary action in accordance with general order GO-026-02
Standards of Conduct, under Neglect of Duty Offenses, IV.D.5.(f) and IV.D.5.(g).

OFFICE

GO-081-04 01/05/2021 None
Title
VEHICLE INFORMATION
I. PURPOSE
The purpose of this general order is to provide guidelines and procedures involving motor vehicles.
II. DISCUSSION
The dissemination, logging and control of motor vehicle information are important elements of the
telecommunication function. Guidelines should be established for the dissemination of stolen vehicle
information, logging and dispatching of towed, abandoned or disabled vehicles.

A. GENERAL
1. Stolen vehicles reported stolen to this agency shall be entered into FCIC/NCIC records, by the
Teletype unit at Communications as promptly as verified by the responding Deputy.
2. A teletype BOLO shall be issued within the area specified by the officer, or Region 4 (as described
by the FCIC manual) if no area is specified.
3. BOLO's for stolen vehicles reported to any agency in Volusia County which have just occurred
shall be broadcast via radio in accordance with procedures in the appropriate Volusia Sheriff’s
B. TOWED VEHICLES
1. A specific rotation among wrecker companies was established to ensure equitable distribution
among all authorized companies.
2. When vehicles are towed, and the owner is not present, the owner must be notified promptly to
prevent unnecessary storage charges. Additionally, when stolen vehicles are recovered, the owner
must be notified of its recovery, the vehicle's location and condition, and what steps must be taken
to secure the release of the vehicle. (See general order GO-061-13 Vehicle Towing and Impound)
C. ABANDONED VEHICLES
1. Vehicles deemed "abandoned" may be towed on the authority of the Deputy locating the vehicle.
2. An FCIC/NCIC check shall be made to determine whether or not the vehicle has been entered as
stolen. Such a check is essential to ensure that proper processing and preservation of evidence
is carried out on recovered, stolen vehicles.
3. If the vehicle is not entered into FCIC/NCIC as stolen, every effort must be made to determine the
registered owner. If registration information is available through teletype inquiry, the
Telecommunicator or Communication Aide shall then attempt to locate a telephone number for the
owner and attempt to contact that person.

4. Upon contact, the owner should be advised that a Deputy is requesting the vehicle be towed. Any
information received from the owner should be relayed to the Deputy, such as why the vehicle is
at that location, plans to remove the vehicle (including when), etc. If the Deputy still requests the
vehicle be towed, the owner should be advised and provided with the name, location, and
telephone number of the wrecker company which will be used.
5. If the attempt to contact the owner is unsuccessful, the Deputy will be advised of the negative
results (i.e., no telephone, no longer at that address, no longer owns the vehicle, no answer).
6. The Telecommunicator or Communication Aide receiving the tow request will notify the tow
company listed as "on-call" and request an estimated time of arrival (ETA) for the wrecker. The
Deputy will be advised of the name of the tow company responding and the ETA.
7. All information relating to the vehicle will be entered into the CAD general file or the wrecker log,
as well as location, reason for towing, where stored, and reason for a "hold" on the vehicle, if any.
8. If the owner is not contacted, the vehicle will be entered into FCIC. (See general order GO-061-
13 Vehicle Towing and Impound, Section III.A.3. for follow-up procedures)
9. All registration information shall be forwarded to the Deputy authorizing the tow.
10. Deviation from the rotation schedule must be noted in the wrecker log, as well as the reason(s).
Such deviation shall only be acceptable if the scheduled wrecker is unavailable or does not have
certain specific equipment which may be required to tow the vehicle.
D. RECOVERED STOLEN VEHICLES
1. Stolen vehicles which are recovered by the Volusia Sheriff’s Office (VSO) must be handled
according to procedures prescribed by law.
2. Stolen vehicles which were reported stolen to this agency shall be handled in the following manner:
3. The owner must be notified that the vehicle has been recovered, where the vehicle will be stored,
whether the vehicle is damaged, whether the vehicle can be driven, and what must be done to
take possession of the vehicle.
4. The FCIC/NCIC entry must be canceled by the Teletype unit, and a teletype message must be
sent to rescind any BOLO previously issued. A supplemental report documenting the cancellation
must be written, with a notation indicating the date and time the owner was notified.
5. When a vehicle which has been previously reported stolen to the VSO is recovered by another
agency, the Telecommunicator or Communication Aide must request a teletype be sent to the
Teletype unit containing all pertinent information. This must include the agency name, telephone
number, recovering officer(s) name, the name, location and telephone number of the tow
company, and where the vehicle will be stored. Additional information, such as any suspect(s)
arrested, damage to the vehicle and whether it can be driven should also be requested.
6. Teletype unit shall then attempt to notify owner, and cancel vehicle from FCIC/NCIC. Previously
issued BOLO’s must be canceled. A supplemental report shall be written to document the
cancellation, and all information received will be included. The date and time the owner was
notified and the name of the person making the notification shall be recorded.
7. If the Teletype unit is unable to notify the owner, that must be noted in the report. This information
will enable the Detective assigned to the case to follow up on notification (See general order GO-
061-13 Vehicle Towing and Impound).
8. Stolen vehicles reported to another agency and recovered by this agency shall be handled in the
following manner:
a. The Communications Section shall contact the originating agency via teletype, and
confirmation of the entry shall be obtained, using prescribed FCIC/NCIC procedures and
formats.
b. After receiving confirmation, the originating agency shall be provided with: the location vehicle
was recovered, name/address/telephone number of the wrecker/towing service, condition of
vehicle, suspect(s) with the vehicle (if any) and their location, name of the recovering Deputy,
and any other pertinent information.
c. Teletype unit shall then enter the vehicle into the FCIC “locate” file, pending removal by the
entering agency.

E. DISABLED VEHICLES (DAV'S)
1. Vehicle owners frequently notify Communications Section when a disabled vehicle is left on the
roadside.
2. These calls will be handled in accordance with the appropriate Volusia Sheriff’s Communications
Standard Operating Procedures.
3. If a Deputy calls out with an abandoned vehicle and determines that the vehicle is in an unsafe
position or it appears to have been vandalized, the Telecommunicator or Communication Aide
shall attempt to contact the owner/operator for a response. The owner/operator may specify which
wrecker service is to be used. In cases where response time is short, the owner may be allowed
to effect removal personally, at the Deputy's discretion.
4. If the owner/operator can't be contacted, and the Deputy determines that it is necessary to tow the
vehicle, the rotation schedule shall be followed. The vehicle must be entered into the wrecker log,
and all registration information must be forwarded to the Deputy requesting the tow.
5. The vehicle must then be entered into FCIC, by the Teletype unit, as "towed/abandoned."

OFFICE

GO-081-05 01/05/2021 None
Title
COMMUNICATIONS FACILITIES AND EQUIPMENT
I. PURPOSE
The purpose of this general order is to ensure the continuity of communications operations by enactment of
necessary rules, regulations and procedures, and to ensure compliance with applicable standards and
directives.
II. DISCUSSION
The Communications Section must ensure continuity of communications operations in order that the Public
Safety forces of the County may respond appropriately to exigent situations.
Securing the facility and its staff against a wide variety of potential threatening situations requires strict
adherence to established policies and procedures, rules and regulations.
III. POLICY
It shall be policy that Communications shall ensure continuous communications operations by taking all
security measures necessary to meet that objective.
IV. PROCEDURE
A. MINIMUM SECURITY REQUIREMENTS
1. The Communications Center shall have, and maintain in working order, security barriers at all
entrances.
2. All entrances shall have continuous closed circuit video surveillance to allow communications
personnel means of identifying persons seeking entrance to the facility. Additionally, the exterior
of the facility, including parking lots and access roads, shall be continuously monitored by closed
circuit television.
3. Each entrance shall be equipped with an intercom speaker, buzzer and remotely operated electric
lock.
4. Each entrance shall be equipped with an electronic, digital combination lock. Knowledge of the
combination of the lock shall be restricted to only those personnel having authorization to enter
the facility unescorted.
5. The entrances to the Dispatch Section shall remain closed and locked at all times. Each entrance
shall be equipped with an electronic digital lock. Knowledge of the combination of these locks shall
be restricted to Communications personnel and other authorized personnel only.
6. Public access inside the facility shall be restricted to the administrative office area only unless
escorted by authorized personnel.

7. The public shall not be allowed in the Dispatch Section at any time unless accompanied by
authorized personnel.
8. ACTIVE SHOOTER/PHYSICAL THREAT
a. If the shooter/threat is in the administrative portion of the building and evacuation is not a
valid option, personnel on the operations floor or stuck in their office should barricade the
doors and shelter in place.
b. It should be assumed that an active shooter/threat will have an access ID card. Therefore, a
supervisor should disable the interior door access using the Smart Watch software switch in
accordance with the Volusia Sheriff’s Communications Standard Operating Procedures and
in keeping with Volusia Sheriff’s Office (VSO) scenario training (Egress shall still be possible
after disabling interior door access).
c. If the shooter/threat is already on the operations floor, turn off lights and do NOT disable door
locks.
9. KEY LOCKER
a. Located in the copier room, the key locker contains keys to all rooms and equipment under
the control of the Shift Supervisor.
b. This locker shall remain locked at all times, and no unauthorized personnel shall be allowed
access at any time.
c. All keys are tagged and arranged numerically. No keys are to be added, deleted, or
rearranged by anyone without permission of the Communications Director or designee.
d. An index listing of all keys, arranged numerically and alphabetically by either location or name
of equipment is maintained within the key locker.
10. BUILDING ACCESS
a. Access to the radio dispatch/teletype areas shall be limited to authorized personnel only.
b. Doors leading into the radio/teletype areas shall remain closed and locked at all times during
regular business hours or any time the building is open to the public or other unauthorized
personnel.
c. During weekend and night hours, corridor doors may remain open when the outside doors
are closed and locked, if there are no civilians or other unauthorized personnel inside the
building.
d. When meetings are held during weekend or night hours which are attended by the public or
other unauthorized personnel, the corridor doors shall remain closed and locked until all such
persons have left the building.
e. Admittance to this restricted area shall be limited to communications personnel, and such
others as shall be duly authorized.
f. Radio, teletype, and telephone personnel shall be permitted access to effect repairs, but their
activities shall be monitored by the Shift Supervisor.
B. MINIMUM SURVIVABILITY REQUIREMENTS
1. Restrooms and shower facilities shall be provided which are sufficient for personnel on 24 hour
duty during activation of the EOC.
2. Kitchen facilities for preparation of food during extended emergency operations shall be provided.
3. Employees may use any equipment necessary to prepare meals during allotted meal breaks.
4. All appliances, dishes, table ware, etc. used will be cleaned prior to the employee returning to
duty.
5. Food items stored in the refrigerator shall be consumed or removed at the end of the employee's
tour of duty.
6. All facilities shall be restored to a clean and orderly condition at least fifteen (15) minutes prior to
the start of the next shift.

7. It shall be the responsibility of the Shift Supervisor to ensure that all appliances and facilities are
cleaned prior to the next shift.
8. Medicine and medical supplies, adequate to treat minor illnesses or trauma cases, shall be
maintained.
9. These supplies must be rotated or used regularly to ensure freshness.
10. A stationary emergency power generator shall be maintained which shall be capable of meeting
all electrical requirements of the Communications Section including all communications and
computer equipment.
11. A portable or stationary backup power generator shall be maintained which shall be capable of
meeting all electrical requirements of the Communications Section for a short term period (up to
72 hours) in the event that the primary power generator fails.
12. Adequate spare parts for both generators shall be available at all times.
13. Adequate space shall be maintained within the Communications Center to allow for separate male
and female billeting for extended emergency operations.
C. INSPECTION AND MAINTENANCE
1. All emergency equipment and systems shall be operated and inspected at least weekly.
2. An inspection log form shall be completed for each inspection, listing the date and time of
inspection, condition and performance of equipment, and initials of person performing the
inspection.
3. Routine maintenance, such as adding oil, lubrication, gasoline, diesel fuel, etc., shall be completed
as required and noted on the log.
4. Technicians shall ensure that all emergency equipment is maintained, including tune-ups,
replacement of belts, hoses, fluid, oil, filters, etc., according to the prescribed maintenance
schedule.
5. Any malfunction of any item shall be noted on the log and arrangements made for immediate
repair.
D. COMMUNICATIONS NETWORK
1. RADIO SYSTEMS
a. The Communications Section shall establish and maintain adequate communications
systems and networks to ensure continuous two-way communication capability between the
Dispatch Section and field units, with other agencies within the county, with adjacent counties,
and with the State Watch Office.
b. The communications network shall consist of low band, VHF, high band, UHF, and 800 MHz
frequencies commonly used by the forgoing agencies.
c. Headsets will be worn by all radio dispatchers at all times. The only exception shall be when
equipment failure makes this impossible.
d. All law enforcement mobile and portable radios shall be equipped with the appropriate county-
wide law enforcement mutual aid and tactical talk groups.
2. TRANSMISSION SYSTEMS
a. Adequate radio transmission systems shall be constructed and maintained to ensure reliable
topographic coverage throughout the county for both mobile and portable radio equipment.
These transmission towers may be either county owned or leased.
E. EMERGENCY GENERATORS
1. Communications Services Section shall keep and maintain full-powered electrical generators to
provide electric power to all radio and telephone equipment necessary for the performance of the
duties of providing communication with the public, field units, and other emergency service
providers in the event of failure of commercial power sources.
2. Regular testing at full load and maintenance procedures will be carried out and logged weekly.

3. It is the responsibility of the Communications Director or designee to effect necessary repairs and
replacements to ensure that the emergency generators are in proper operating condition at all
times.
4. In the event that the emergency generators fail to function when required, it is the responsibility of
the Communications Shift Supervisor/Assistant Supervisor, to notify the Communications Director
immediately and follow their instructions to effect repairs.
F. EQUIPMENT REPAIR AND LOANS
1. REPAIRS
a. When repairs are required for any office equipment the Shift Supervisor will log the
information on the Daily Activity Report.
b. When repairs are required for any computer issues, the Shift Supervisor will log the
information on the Daily Activity Report as well as send the current computer issue via email
to the IT Help Desk.
c. All equipment issues including radios, logging recorder, weather teletype, teletype terminals,
telephone system, and other emergency equipment will be reported by the Shift Supervisor
on the Daily Activity Report in accordance with the procedures outlined in the Supervisor’s
Procedures. Repairs to this type of equipment shall be obtained immediately, in accordance
with the procedures outlined for each type of equipment in the Supervisor's Procedures.
2. NON-EMERGENCY TELEPHONE SYSTEM REPAIRS
a. In the event of any failure of the Telephone System, the Shift Supervisor shall call the
Information System Duty Officer.
b. A description of the problem will be given to the Information System Duty Officer.
c. If a total system failure occurs, the Communications Director must be notified.
G. KITCHEN AND LOUNGE AREA
1. The kitchen and lounge area have been provided for the use of all personnel assigned to the
Communications Section.
2. Adjustments to the thermostat control and overhead air vents shall be made by the Shift Supervisor
only, using appropriate safety measures.

OFFICE

GO-081-06 01/05/2021 None
Title
EMERGENCY INFORMATION AND ALERT SYSTEMS
I. PURPOSE
The purpose of this general order is to establish procedures and provide authority for access and
dissemination of emergency information in conjunction with the State Warning Point, the National Weather
Service wire systems and the countywide emergency notification system (CODE RED)
II. DISCUSSION
Weather bulletins, tornado sightings, downed aircraft, nuclear accidents and other emergencies require
communications and coordination of activities with the State Warning Point, the National Weather Service,
CODE RED, or a combination thereof. Such emergencies require prompt, efficient handling to ensure the
public safety.
To effectively utilize these systems and comply with FCC regulations, it is necessary to establish procedures
for those times when activation becomes necessary.

A. STATE WATCH OFFICE, EMNET AND NAWAS
1. The State Watch Office Radio System shall be monitored in the Dispatch Section 24 hours per
day, 7 days per week.
2. The Communications shift Supervisor shall be notified immediately of all calls received on this
system.
3. The Shift Supervisor shall then be responsible for making any other appropriate notifications or
initiating an appropriate response.
4. COMMUNICATIONS FORMAT
a. Voice calls on the EMNET and NAWAS will be given in the military format by stating the name
of the station called first, then the name of the station calling, i.e., "State Watch Office, this is
Volusia County EOC."
b. When answered, the message would be stated, and the circuit would then be cleared by
stating "Volusia County EOC, out," and giving the time.
c. If a station fails to respond to a call, State Watch Office can be requested to initiate a bell ring
for that station.
d. State Watch Office will receive and disseminate reports of fires or explosions received from
NORAD.

e. NORAD sensors and regional reporting systems have the capability of detecting such
incidents throughout the continental United States. Such information could be the initial
warning received by local authorities of a natural or manmade disaster.
f. Confirmation of such reports can benefit both local authorities and the NORAD Combat
Operations Center.
5. WEATHER BULLETINS
a. Weather bulletins received via State Watch Office require the following actions:
(1) Verbal acknowledgment of the agency calling on the State, EMNET or NAWAS circuit,
(2) Writing the information out exactly as received. Ask for a repeat or clarification of any
part of the message not clearly understood, or missed,
(3) Forwarding the information to the appropriate radio dispatch point, and notifying the
Communications Shift Supervisor.
b. Information pertaining to severe weather warning or other unusually severe conditions is to
be disseminated to the Communications Director as well as the Communications Shift
Supervisor and the Emergency Management Duty Officer.
c. Actual sightings of funnel clouds or tornado "touch downs" received from Deputies, County
departments, or other law enforcement agencies shall be forwarded to State Watch Office
and the National Weather Service via the State Watch Office circuit, and Emergency
Management Duty Officer shall be notified.
d. Radio procedures for broadcast of all such bulletins shall be in accordance with the VSO
B. COUNTYWIDE EMERGENCY NOTIFICATION SYSTEM: CODE RED
1. Volusia County utilizes CODE RED for notifications of immediate emergency situations that could
impact the health or safety of the population to be notified.
2. The system provides for GIS based notifications as well as predetermined call down lists.
3. The emergency notification system may be accessed twenty-four hours a day, seven days a week
(24/7) by appropriate supervisory personnel from all public safety agencies through the VSO
Communications Center (EOSCC).
C. PROCEDURES TO UTILIZE CODE RED
1. The following procedures will be utilized when providing information for the development of the
message text to be delivered in the notification:
a. The requesting agency has the responsibility to provide a developed message text to be
delivered in the notification to include the issuing agency’s name. A contact telephone
number, if appropriate, will be included in the message to handle any possible questions from
the segment of the public being alerted within the respective jurisdiction. If multiple
jurisdictions are involved, multiple telephone numbers may be necessary.
b. Describe the geographic area that is to be notified. Use streets as the N-S-E-W boundaries.
The system is also capable of calling a radius from a single geographic point (for example,
0.5 mile circle from 123 Main St.).
c. Provide any other information related to the notification (for example, specific time to be
notified, or send notification more than once, etc.)
d. It is the responsibility of the on duty Dispatch Supervisor to notify the EM duty officer.
e. Unlisted phone numbers and cell phone numbers are not included in the call database. If
someone with an unlisted number/cell phone number would like to be included in the call-
down database, refer them to http://www.volusia.org/services/public-protection/emergency-
management/ using the following preferred method:
• Click on the “CODE RED” link. This will take them to a secure data update page. They
will be able to enter their name, address, and phone number. The entries will then be
entered into the call-down database. For those without computer access, refer to

Volusia County Emergency Management (EM) at 386-254-1500. County EM personnel
will enter the information into the database for those unable to do so.
f. Requests for emergency notifications may be initiated by supervisory field personnel. In doing
so, supervisory field personnel must provide specific pertinent information and direction.
2. TRAINING
a. Initial and refresher training will be provided during appropriate in-service training for field
units and appropriate supervisory personnel to assist in situation assessment and message
drafting.
b. The PIO will provide additional message drafting assistance, as necessary and appropriate.

• 46.1.10

OFFICE

GO-081-07 01/05/2021 None
Title
SCHEDULES AND TELEPHONE NUMBERS
I. PURPOSE
The purpose of this general order is to establish guidelines for posting schedules, receiving messages for
patrol Deputies, and scheduling Communications Section personnel.
II. DISCUSSION
Many circumstances require that Telecommunicators be able to determine a patrol unit's status and/or
schedule in order to know whether the unit is currently on duty, busy on a call, or off duty. If the unit is off
duty, it may be necessary to contact that unit at home. Telecommunicators must be able to obtain that
information immediately when required.
In order to ensure that the Communications Section has adequate personnel to effectively perform all the
duties and responsibilities assigned to the Section, it is necessary to establish specific procedures for
handling absences and scheduling regular and overtime employees.

A. PATROL SCHEDULES
1. Communications Section will have access to Units on Duty report for each patrol shift in the
dispatch area. A current list of Deputies and Supervisors home telephone numbers can be located
in CAD under the personnel tab.
2. When a message is received for a patrol unit, the Telecommunicator shall first check the unit's
status by querying the unit's history in CAD.
3. If the unit is currently shown as on duty, the message shall be sent to the unit via MDC, if available,
or the appropriate dispatcher to relay the information provided to the indicated unit.
4. If the unit is off duty, the Telecommunicator shall obtain enough information to determine whether
another patrol unit needs to be dispatched to the caller's location, the call is personal in nature, or
the call is related to a case but not of an urgent nature requiring immediate response. During
normal business hours, the caller will be referred to the appropriate district office for assistance.
5. AT NO TIME SHALL A DEPUTY'S HOME TELEPHONE NUMBER OR ADDRESS BE GIVEN
TO ANYONE OUTSIDE THE VOLUSIA SHERIFF’S OFFICE (VSO).
6. If the information obtained requires that the Deputy be contacted at home, the Telecommunicator,
upon Communications Shift Supervisor approval, shall consult the appropriate personnel file
available at each position in the dispatch area to obtain the home telephone number for that
Deputy.
7. The Deputy shall then be called by the Telecommunicator and the message delivered.
8. All messages shall be provided as a message entry in CAD to the appropriate dispatcher.

9. Urgent messages shall be delivered immediately, if possible. If unable to reach the Deputy,
repeated attempts shall be made until the message is delivered, including having another Deputy
leave a note at the required Deputy's home. The decision to dispatch another Deputy for this
purpose shall be at the discretion of the Communications Shift Supervisor.
10. The message shall also be given to the Communications Shift Supervisor, who shall then give it
to the Communications Shift Supervisor for the oncoming shift, if not delivered prior to shift change.
11. In any instance where it is difficult to determine whether or not a message must be delivered
immediately, the question shall be referred to the Communications Shift Supervisor who shall
make the decision.
B. TELECOMMUNICATOR SCHEDULING
1. ANNUAL/PERSONAL LEAVE
a. Leave requests shall be in compliance with general order GO-022-02 Benefits and Leave.
b. Except in extreme emergencies, all leave requests must be approved in advance to allow
assessment of the need for overtime personnel and scheduling of such, if required.
2. UNSCHEDULED LEAVE
a. All employees shall comply with general order GO-022-02 Benefits and Leave.
b. The Communications Shift Supervisor/Assistant Shift Supervisor shall make an entry on the
Shift Briefing Report when an employee calls to advise they will be unable to report for duty
due to illness.
c. If overtime personnel are required to meet minimum shift staffing requirements, the
Communications Shift Supervisor/Assistant Shift Supervisor will note on the Supervisor's
Log:
• Which personnel were called
• The results of the call (i.e., no answer, refused, will come in, message left on telephone
answering machine, etc.).
d. Any person calling in sick will speak directly with the Communications Shift
Supervisor/Assistant Shift Supervisor.
e. The on-coming Communications Shift Supervisor will be advised of all personnel calling in
sick as soon as the shift supervisor reports for duty, and whether overtime personnel have
been obtained.
f. If an employee assigned to the night shift calls in during the day shift, it shall be the
responsibility of the day shift supervisor to ensure adequate coverage of the affected shift.
g. If an employee assigned to the day shift calls in after 2300 hours, the affected day shift
supervisor shall be responsible for ensuring adequate coverage. Calling of off duty personnel
for overtime shall not commence prior to 0600 hours.
h. The Communications Shift Supervisor responsible for calling in off duty personnel, in
accordance with the foregoing procedures, shall first attempt to secure a volunteer from off-
duty personnel.
i. If there is no volunteer among the employees contacted, the Communications Shift
Supervisor shall designate which person(s) must report for duty.
j. Day shift overtime personnel will report for duty on or before 0800 hours, when not
prescheduled for overtime.
k. Night shift overtime personnel will report at the normal shift hour of 1800 hours, when not
prescheduled for overtime.
l. Refusal of an employee to report for overtime duty when instructed to do so by the
Communications Shift Supervisor shall be grounds for disciplinary action.
3. SHIFT ASSIGNMENTS
a. In order to maintain a balance in the number and abilities of personnel assigned to all shifts,
personnel shall be reassigned as needed at the option of the Communications Section
Supervisor or designee.

b. It is the policy of the VSO to make exceptions to regular shift schedules to facilitate academic
studies which are job related.
4. TIME CARDS
a. Communications personnel shall complete bi-weekly time tracking in accordance with VSO
b. The Communications Shift Supervisor/Assistant Shift Supervisor shall ensure each employee
under their supervision properly completes and approves their time for the respective pay
period no later than 09:00 a.m. on the first Monday of the following pay period; the
Communications Shift Supervisor will approve all such submissions by 10:00 a.m. that same
day.
5. OVERTIME
a. Overtime personnel shall only work to fill vacancies, or increase staffing for special events,
as authorized by the Communications Director.

OFFICE

GO-081-08 01/05/2021 None
Title
STATUS INDICATORS AND IDENTIFICATION DESIGNATIONS
I. PURPOSE
The purpose of this general order is to ensure that a visual display of Deputy/Officer status is available to
each Telecommunicator for every Deputy/Officer under their control, and that assignment of radio
identification numbers and personnel identification numbers is designated.
II. DISCUSSION
For Deputy/Officer safety, it is essential that Telecommunicators know the location of all Deputies/Officers
under their control, the length of time a Deputy/Officer has been on the scene, and which units are available
for service. A visual display of this information makes it immediately available at all times.
It is also vital to have a radio identification numbering system based on a combination of zone/assignment
numbers and personal identification numbers to facilitate proper radio communication procedures. A
numerical system provides for Deputy identification and area of responsibility.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) that the Communications Section monitor the status
and location of all Deputies/Officers at all times. It shall further be required that Telecommunicators re-contact
Deputy/Officers at the intervals specified for different types of calls as defined in the CAD system in order to
determine their safety.
The VSO shall maintain a radio identification numbering system based on a combination of zone/assignment
numbers and personal identification numbers.
IV. PROCEDURE
A. GENERAL
1. All procedures shall be in accordance with the CAD Operating Manual.
2. In the event that a Deputy/Officer does not respond when a Telecommunicator attempts to contact
them (well-being check) at the scene of a call, a traffic stop, or other incident, another unit shall be
dispatched immediately to the same location.
3. The Patrol Supervisor for the unit shall be notified of the last known location, the length of time
since the last contact, the nature of the incident to which the unit responded, and what unit is
responding as backup.
4. The Shift Supervisor shall also be informed of the above information.
5. The Telecommunicator shall continue to attempt to contact the unit at intervals until another unit
arrives at the scene.

6. The time(s) the Telecommunicator attempted to make radio contact with the unit shall be recorded
in the call history using a "misc" entry. If the manual complaint card system is currently in use, the
time(s) shall be recorded in the "remarks" field of the dispatch card.
7. The Telecommunicator shall dispatch the nearest available unit as shown by the "in service" list
at the bottom of the CAD Status Screen, unless instructed otherwise by the Patrol Supervisor.
8. Telecommunicators shall be expected to know the various types of indicators used by the CAD
system to "flag" units, times, and types of calls in order to quickly identify those requiring immediate
action for the Deputy/Officer's safety.
B. VSO IDENTIFICATION NUMBER ASSIGNMENT
1. VSO identification numbers are permanently assigned by the Information Management
Coordinator and are the key in the data base for activity reference, and a CAD/RMS "sign on"
identifier.
2. VSO identification numbers will not be reassigned, are in numerical order and do not indicate
seniority with VSO.
3. The VSO shall assign a permanent VSO identification number to:
• All members of the VSO including sworn, civilian, and volunteers;
• All personnel with RMS/CAD entry capabilities;
• All personnel dispatched by the VSO.
4. The VSO identification number is used to identify personnel on the RMS/CAD system and on all
documents requiring an ID number.
C. RADIO UNIT ASSIGNMENT SYSTEM
1. The system for assigning radio identification shall be maintained by the Communications Center
and made available through the CAD system.
2. LAW ENFORCEMENT OPERATIONS PATROL UNITS
a. Law Enforcement Operations Division patrol units are assigned radio unit identification
numbers using a four character designation.
(1) The first character of the unit assignment designation denotes which agency the unit is
assigned to, “1” is for VSO.
(2) The second character designates the shift assignment, there are four shift designations:
A, B, C, and D.
(3) The next two characters designate which zone the unit is assigned to. Example: 1A31
would be a VSO Alpha shift unit assigned to 31zone.
(4) District Sergeants end with zero. Example, District 2 Sergeant would be 20; District 3
would be 30, etc. Example: 1A30 would be VSO Alpha shift District 3 sergeant.
b. F20-F63: District Detectives.
(1) The second character denotes the District to which the Detective is assigned.

OFFICE

GO-081-09 01/05/2021 None
Title
ENVIRONMENTAL MANAGEMENT
I. PURPOSE
The purpose of this general order is to establish guidelines for contacting personnel from the Environmental
Management Division when their response or assistance is required and to provide information in reference
to toxic substances stored and in use in the Communications Services building.
II. DISCUSSION
When hazardous materials require transport/storage, or when direction is needed in proper handling of such
substances, it is essential that the Shift Supervisor have immediate access to personnel from the
Environmental Management Division.
It is also necessary to establish procedures to address Florida's Clear Indoor Act.

A. GENERAL
1. The Communications Section shall maintain current and accurate names, addresses, and both on
and off duty telephone numbers for Environmental Management Division in the Agency Contact
File.
B. TOXIC SUBSTANCES STORED BY COMMUNICATIONS SECTION
1. Toxic substances shall be stored in the Janitor’s closet, and the applicable safety data sheets shall
be placed at the same locations.
2. All personnel shall review the safety data before using cleaning products:
C. CLEAN INDOOR ACT
1. All areas of the Communications Services building shall be non-smoking/tobacco free areas.
2. COMPLAINTS
3. For a first complaint about someone other than an employee smoking in a facility open to the
public, the complainant should be referred to the Volusia County Citizens’ Dispute Project, Inc.
4. If this organization is unable to mediate the complaint, or for chronic complaints about the same
facility, the complainant should be referred to the Department of Health and Rehabilitative Services
which has responsibility for enforcing the Florida Statute.
5. Complainants may be advised that the penalty for this non-criminal violation is a fine of not more
than $100 for the first violation and not more than $500 for each subsequent violation.
6. The Department of Business Regulation and the Department of Health and Rehabilitative Services
may conduct periodic inspections to ensure compliance.

7. Volusia Sheriff’s Office (VSO) employees smoking in a VSO facility shall be subject to disciplinary
procedures as defined in general order GO-026-02 Standards of Conduct.

OFFICE

GO-081-10 01/05/2021 04/14/2021
Title
MISCELLANEOUS COMMUNICATIONS PROCEDURES
I. PURPOSE
The purpose of this general order is to establish a source for guidelines that are general in nature to the
II. DISCUSSION
This general order will provide guidelines which are short in nature and do not require a standalone general
order.
III. GUIDELINES
A. RECORDINGS AND PLAY BACKS
1. Since any recording may become evidence in a court proceeding or the subject of remedial training
or disciplinary action against Volusia Sheriff’s Office (VSO) personnel, it is necessary to follow
specific procedures to ensure that legal requirements are met. Further, it may, at times, be
necessary to immediately play back telephone or radio conversations to check or obtain
information which was missed in the original conversation.
2. All administrative, 9-1-1, State Warning Point and any other telephone conversations at each
telephone answering position within the dispatch section, as well as all radio transmissions on
designated talkgroups, shall be recorded on individual, dedicated channels of the Master Logging
Recorder at all times. All telephones/primary radio channels shall also be recorded on the Play
Backs at each position.
3. All primary talk group radio recordings and phone call recordings are retained for a minimum of
one (1) year from the date of recording. All secondary talk group radio recordings are retained for
a minimum of thirty (30) days from the date of the recording. They shall be stored in a secure,
room within the Communications Center which shall be accessible only to Communications
Section Supervisors and the Audio Research Unit.
4. On receipt of an authorized request for retention, such recordings shall be retained until the
purpose for the retention has been satisfied. Information or CD copies shall only be made and
released to authorized personnel, and only at the request of an authorized supervisor, court official,
or State Attorney's office.
5. Review, research, or copying of recordings shall be done only by those personnel trained in the
operation of the equipment to prevent accidental erasure.
6. When a Patrol Supervisor or other authorized person requests retention of a recording (or "hold"),
the Shift Supervisor/Assistant Shift Supervisor, will complete the Request for Audio form and
forward it to the Audio Research Unit.

7. If a request is received for retention of a recording other than for the current date, the Request for
Audio form will be completed by the Shift Supervisor/Assistant Shift Supervisor on duty and
forwarded to the Audio Research Unit.
8. Research of recordings shall be done by the Audio Research Unit or designee at the earliest
possible date.
9. Information will be written in chronological order. The date, time, case number, requesting person,
and researcher's name will be included in the written record.
10. If a CD copy of the recording is provided, an outline of the information provided on the CD shall
be written, if requested. A copy of the outline should be provided to the person receiving the
recording, and a copy must be retained on file, if requested.
11. When it is necessary to obtain an immediate playback of any radio or telephone communication,
two methods may be utilized.
a. If the conversation is via telephone and occurred no more than thirty (30) minutes previously,
Play Backs available at each position may contain the information required.
b. If the communication was via radio, took place more than thirty (30) minutes previously, or is
for some other reason not available on Play Backs, the Master Logging Recorder should be
utilized. Procedures for using the "search" capabilities of the recorder are described in the
manual provided with the unit.
B. JURISDICTIONAL AND ZONE MAPS
1. Communications personnel must have immediate access to maps which delineate the
jurisdictional boundaries of the VSO. In addition, each zone boundary must be easily visible to
enable Telecommunicators to identify what unit must be dispatched to a particular area.
2. Although most locations and zones will be available through the CAD system, there will be
additions due to new construction, deletions due to annexation, and erroneous information not
previously identified. Changes in zone boundaries may also occur. All such additions, deletions,
errors and changes will require a period of time prior to insertion in the computer data base.
Therefore, it is necessary to have an alternative source for this information.
3. Additionally, there will be times when the CAD system is out of service and the manual complaint
system must be utilized. At those times, it is essential that the information be available through
other means.
4. The Communication Section shall maintain current, accurate maps of Volusia County.
5. These maps shall be displayed on the walls in the complaint desk and radio areas. Said maps
shall be readily accessible to all personnel, and shall be large enough to be easily read.
6. Zones and jurisdictional boundaries shall be clearly defined. It shall be the responsibility of the
Communications Director or designee to ensure that all such maps are current, accurate, and
legible.
7. Damaged, outdated, or illegible maps shall be reported to the Communications Supervisor in
writing as soon as such conditions have been identified.
8. Complete, current county map books shall also be located in the Communications Center.
9. It shall be the responsibility of the Communications Director, or designee to obtain and replace the
indicated maps whenever problems or changes are reported.
C. SUBPOENAS
1. Personnel may be subpoenaed regarding calls for service which they receive or dispatch. Such
actions may or may not involve the County as a party to a lawsuit.
2. It shall be policy that any Communications Section personnel receiving a subpoena or request for
a deposition regarding official duties shall notify the Communications Director via chain of
command. A copy of the subpoena or written request shall be forwarded to the Communications
Director.
3. The Communications Director shall be notified of any changes in dates or the status of the request,
such as cancellation of the request.

4. All instructions received from the Legal Department concerning the subpoena or request for a
deposition shall be followed exactly.
5. No subpoenas for "third person" service on a Deputy, which do not originate with the Civil Section,
shall be accepted. The Shift Supervisor/Assistant Shift Supervisor may advise the individual
desiring service of the next date the Deputy will be on duty, if requested to do so.
6. In any instance in which the subpoena requires an appearance within a short time period, the Shift
Supervisor/Assistant Shift Supervisor may call the Deputy, and advise them to contact the
individual holding the subpoena. In no instance will the Deputy's address or telephone number be
given to the server.
7. Subpoenas regarding cases not related to employment duties and not affecting Volusia County,
the VSO or the Division in any way are not required to be handled in this manner.
8. If a court appearance is required for such a subpoena, personnel must advise the Communications
Director in writing of the date(s) named in the subpoena; this is to ensure adequate shift personnel
on the specified date(s).
9. If the case is related to criminal charges against the employee, the Communications Director shall
be advised.
D. HUMAN SERVICES (DCF), UNITED WAY, SALVATION ARMY, RED CROSS,
TRAVELER'S AID
1. Many incidents handled through the Communications Section require the involvement of various
Human Services agencies. When such incidents occur, it is essential that telecommunicators be
able to contact the required service promptly.
2. Telephone numbers for all Human Service agencies shall be maintained on the VSO Intranet
Homepage and Agency Contact Files.
3. Calls requiring the involvement of United Way or Traveler's Aid received via the E 911 system
shall be transferred to the United Way answering service with the provided one-button transfer
feature.
4. Calls requiring the involvement of United Way or Traveler's Aid received via administrative lines
shall be referred to the number maintained at each position.
5. If the caller is unable to call United Way, the Telecommunicator shall obtain the caller's telephone
number, call United Way, and provide that service with the telephone number and a brief
description of the problem.
6. The Telecommunicator shall promptly handle calls that require the response or assistance of the
American Red Cross.
7. If a request is received to contact the Salvation Army, the telecommunicator shall do so, using the
telephone number provided at each position.
8. There are many different situations which may require the assistance of various human services
agencies of the state. Some of these include persons requiring counseling for mental problems or
threatening suicide, elderly persons unable to care for themselves, juveniles requiring shelter or
protection, and persons in need of food and shelter.
9. Persons requiring mental counseling or threatening suicide shall be handled in accordance with
the appropriate Volusia Sheriff’s Communications Standard Operating Procedures.
10. Persons being taken into protective custody through the use of the Florida Mental Health Act must
be transported to the nearest designated receiving facility, unless requiring immediate medical
attention.
11. When requested to do so, the Telecommunicator will call the facility and provide them with the
person's name, date of birth, reason for the transport, whether the person is presently violent, and
an approximate time of arrival at the facility.
12. The 24 hour telephone number for ACT shall be available at each position in the dispatch area.
13. Persons who have been sexually assaulted may need a VSO Victim Advocate or a counselor from
the Victim Assistance program of the State Attorney’s Office to respond to the scene or meet them

at either the Rape Crisis Center or a hospital emergency room, as directed by the Deputy or
Detective responding to the call.
14. The telephone number and pager numbers shall be maintained in the Agency Contact Files.
15. If required, the Advocate on call shall be paged in accordance with the position manual.
16. Calls requiring the assistance of the Council on Aging shall be relayed to that agency using the
telephone number provided at each position.
17. If a call is received at other than regular business hours, and there is no immediate threat to an
individual, the number for the Council on Aging should be provided to the caller, as well as the
hours of service for that agency.
18. If there is an immediate threat to the wellbeing of a person, a Deputy shall be dispatched to assess
the situation; that Deputy's instructions shall then be followed.
19. If a Deputy requests the Department of Children and Families personnel to take custody of a
juvenile(s) due to the arrest of the juvenile's parent(s) or some other reason:
20. The Telecommunicator shall contact the Department of Juvenile Justice. That Division will then
notify the personnel on-call, advise them of the situation, and have them contact the
21. The Telecommunicator must provide the counselor with the number of juveniles involved, age(s)
or approximate age(s), location to meet the Deputy, and any other pertinent information.
22. The Telecommunicator shall then forward information or instructions received from the counselor
to the Deputy.
E. SINK HOLE FORMATIONS
1. Reports of new or reactivated sinkholes are received by the Communications Section. Such
sinkholes constitute a present or potential hazard to the public safety.
2. It is the responsibility of this Section to verify such reports, take appropriate action and notify the
Emergency Management on-call Duty Officer about sinkholes within Volusia County.
3. When a report of a new or reactivated sinkhole is received, a Deputy must be dispatched to
determine any immediate threat to life or property. If such a threat is perceived by the responding
Deputy, the Emergency Management on call Duty Officer shall be notified immediately.
4. If the threat is immediate, the fire department, Volusia County Emergency Medical Services
(VCEMS), and utility companies may be required to respond, and evacuation of the immediate
area may be necessary.
5. The Communications Director shall be notified of all such occurrences, as well as any action taken
or requested by response personnel on the scene.
6. Upon verification of the occurrence, one of the above personnel will respond to the scene and
determine appropriate further action.
7. Required utility companies shall be contacted promptly, using the emergency telephone numbers
provided by the companies for law enforcement use, which are listed in the Agency Contact Files.

OFFICE

GO-081-11 01/05/2021 None
Title
TELEPHONE AND RADIO SYSTEM
I. PURPOSE
The purpose of this general order is to establish guidelines for the use and maintenance of the Enhanced 9-
1-1 Telephone System, Non-Emergency Telephone System, State Watch Office, assigned radio channels,
the FCIC/NCIC and CJIS Teletype systems, and the Computer Assisted Dispatch (CAD) system.
II. DISCUSSION
Effective communications between the Volusia Sheriff’s Office (VSO) and the public, and between the VSO
and State and Federal Agencies, is dependent upon the E 9-1-1 telephone system, Non-Emergency
telephone system, and the State Watch Office telephone system. It is therefore imperative that guidelines be
established for the maintenance and use of these systems.
The assigned radio channels provide essential communication between field units, between field units and
dispatch, and between this agency and other emergency service providers.
Guidelines must be established to provide rapid, professional transmissions between all users of the
channels.
The information contained within the local, state and federal criminal justice information systems is vital to
the effectiveness of investigative efforts. Guidelines must be provided in ensuring the availability of the
systems.
The Computer Assisted Dispatch System provides fast, accurate call entry, dispatch, and status information.
Guidelines must be used to enable Communications Services personnel to fully utilize the system.
III. POLICY
Responsibility for overall development and management of these systems shall be assigned to the
Communications Services Section.
IV. PROCEDURE
A. E 9-1-1 SYSTEM
1. Installation and maintenance of the E 9-1-1 system shall be in accordance with the State of Florida
9-1-1 Plan and the Volusia County 9-1-1 Plan.
2. Seminole County Sheriff's Office shall be the Alternate Routing Point for E 9-1-1 calls received on
the foreign exchange lines served by the 407 area code service district within Volusia County.
B. NON-EMERGENCY TELEPHONE SYSTEM

1. The Non-emergency telephone system shall be used for all non-emergency telephone
communications between citizens and the VSO, between members of the VSO, and between the
VSO and other departments and agencies.
2. All personnel using the Non-emergency system shall adhere to procedures established by the
Volusia County Information Technology Group.
C. STATE WATCH OFFICE, NAWAS AND ESATCOMM
1. Weather bulletins, tornado sightings, downed aircraft, nuclear accidents and other emergencies
require communications and coordination of activities with the State Watch Office, the National
Weather Service, or both. Such emergencies require prompt, efficient handling to ensure the
public safety.
2. ESATCOMM and NAWAS must be monitored in the Dispatch Section 24 hours per day, 7 days a
week unless the Emergency Operations Center is activated.
3. DAILY SYSTEM TEST
a. Calls directed to Volusia County Emergency Operations Center (EOC) shall be answered by
Emergency Operations Center personnel during regular business hours and by Dispatch
Section personnel at all other times.
b. The Shift Supervisor shall be notified immediately of all calls received on this system. The
Shift Supervisor shall then be responsible for making any other appropriate notifications or
initiating an appropriate response.
D. CRIMINAL JUSTICE INFORMATION TELETYPE SYSTEMS
1. Use of the state (FCIC) and federal (NCIC) systems shall be in accordance with the operating and
instruction manuals provided by those agencies. These manuals are maintained on line and are
available to authorized users at all times.
2. In accordance with state and federal regulations, no unauthorized person shall be permitted
access to the Teletype equipment, the systems, nor the information obtained through the systems.
3. Personnel having access to these systems shall be trained and certified in accordance with
FCIC/NCIC requirements.
4. Use of the local criminal justice information system (CJIS) shall be in accordance with the
operating and instruction manual issued through the Information Services Division.
5. Information obtained through the CJIS system shall be handled with the same restrictions as those
applied to FCIC/NCIC, and no unauthorized persons will be permitted access to the equipment or
information obtained through this system.
6. Teletype equipment for access to FCIC/NCIC shall be maintained in fully operational condition at
all times.
7. In the event of failure of said equipment, the telephone number specified in the FCIC Operating
Manual shall be used to notify that agency of the failure; as mandated by FCIC, the appropriate
repair person shall be notified.
E. RADIO CONSOLE STANDARD OPERATING PROCEDURES
1. All radio procedures shall be in accordance with the appropriate Communications Standard
Operating Procedures maintained in the dispatch area.
2. The Communications Standard Operating Procedures shall not violate any local, state or federal
rules or regulations, or regulations of the Federal Communications Commission.
3. Calls shall be handled in accordance with the appropriate Communications Standard Operating
Procedures.
4. Tactical plans for directing resources and performing dispatch functions associated with tactical
operations, such as roadblocks, shall be contained in the Manual.
5. No unauthorized persons shall be permitted access to the radio dispatch area at any time, nor
shall such persons operate any radio console.
6. It shall be the responsibility of the shift supervisor to ensure the security of the dispatch area at all
times.

7. Specific procedures for handling exigent, in progress, or just occurred calls shall be as described
in the appropriate Communications Standard Operating Procedures. Such procedures are to
facilitate prompt dispatch and response to such incidents.
8. The activities and/or status of all officers, whether on duty or off duty, shall be recorded at all times.
a. Using the manual system, such activity shall be recorded on the status card for each officer.
b. Using the CAD system, such activity shall be recorded with an entry to the officer's history.
F. TELEPHONE COMPLAINT PROCESSING AND CALL HANDLING
1. All calls for service shall be handled in accordance with the Communications Standard Operating
Procedures.
2. Care should be taken to elicit all relevant information for the type of call being processed.
3. Particular emphasis must be placed on that information which will contribute to officer safety, such
as weapons involved or suspects or other hazardous situations present at the scene.
4. Eliciting information specified in the "Communications Standard Operating Procedures " will allow
the officer to anticipate and prepare for conditions at the scene.
5. Descriptions of suspects and vehicles shall be in accordance with the Communications Standard
Operating Procedures.
6. Recording of calls for service shall be according to the following:
a. Either a CAD event entry, or a complaint card if the manual system is being used, shall be
initiated for:
• Calls which result in a Deputy being dispatched, regardless of whether or not a case
report is written.
• Telephone handled complaints for which a Telecommunicator has written a report.
• All calls in which the Telecommunicator, or the shift supervisor, has reason to believe
that either the content or the handling of the call may be questioned at a later date.
• All requests for a House Watch or Extra Patrol.
• All requests for a "case number" by a Department member to be used for some type of
action which has been or will be initiated by that person.
b. A separate complaint card shall be completed for any unit or units responding to a call in
addition to the unit originally assigned, if the manual complaint card system is in use.
c. An entry shall be made in CAD, when not using the manual complaint system, showing all
additional units as "back up" to the original unit assigned to a call. This information will be
appended to each unit's history for the shift, and will provide for immediate information on the
unit's status.
7. Refer to the Communications Standard Operating Procedures for data field procedures when
utilizing the manual Complaint Card system.
G. CALL HANDLING IN EXIGENT AND/OR "IN PROGRESS" INCIDENTS
1. Upon determining that a call is exigent, in progress, or just occurred, the Telecommunicator will
question the caller only long enough to determine the exact nature of the call and the location.
2. The telecommunicator shall then notify the dispatcher of the information received as well as what
line the caller is on.
3. The telecommunicator will then return to the caller, obtain all other required information, and
forward the complaint card to the dispatcher.
4. The dispatcher will initiate an immediate response in accordance with radio procedures contained
in the Communications Standard Operating Procedures.
H. COMPUTER ASSISTED DISPATCH SYSTEM (CAD)
1. All procedures shall be in accordance with the system operating manual, the "CAD Reference
Guide", and all related position manuals.

2. The information obtained on each call shall be the same as that required when using the manual
complaint system, which shall include, but not be limited to:
• Date and time the request for service was received.
• Name/address of complainant (if possible).
• Type of incident reported.
• Location of incident.
• Identification of Deputies assigned as primary responder and back-up
• Time of dispatch
• Deputy arrival
• Deputy return to service.
• Disposition and/or status of the incident.
• The times received (initiated) and entered into the system are recorded by CAD and do not
need to be entered separately.
I. COMPLAINT OR CALL NUMBERS
1. Calls entered into the CAD system will automatically be assigned an "event number".
a. This number is made up of the two (2) digit year, the Julian date, and the sequential number
(i.e., 90156002356).
b. This number is NOT A CASE NUMBER.
c. The sequential digits following the Julian date are recycled every 24 hours.
d. This number allows the system to track the call.
2. Specific procedures must be followed to obtain a "case number" or "complaint number"; this shall
be in accordance with CAD system requirements and procedures as delineated in the CAD System
Manual.
3. A case or complaint number will be requested from the system whenever a report is to be written
about an incident.
J. RADIO, TELEPHONE, AND TELETYPE FUNCTIONS
1. The Communications Section is responsible for receiving and dispatching calls for service for all
public safety agencies in Volusia County (Law Enforcement, Fire, EMS). Further, this Section is
responsible for processing teletype inquiries and administrative messages through the FCIC,
NCIC and CJIS Teletype systems. This Section does not monitor private security alarms, but does
initiate a response when a report of such an alarm is received from an alarm company, or, in the
case of audible alarms, from a private citizen.
2. It is the policy of the VSO to provide 24 Hour, 7-day a week, toll free voice and TDD telephone
access to the VSO for both emergency and non-emergency calls.
3. Telephone numbers shall be as follows:
EMERGENCY CALLS 9-1-1

NON-EMERGENCY
WEST VOLUSIA 386-943-8276
NORTHEAST VOLUSIA 386-239-8276
SOUTHEAST VOLUSIA 386-409-8276
ADMINISTRATIVE
DELAND 386-736-5961
DAYTONA 386-257-4689

NEW SMYRNA 386-423-3352
4. It shall be the responsibility of the Communications Services Section to perform the functions of
radio communications, telephone communications, and teletype or other automated data
communications, including the Computer Assisted Dispatch system, and maintain all equipment
necessary for the proper performance of these functions, in accordance with local, State and
Federal rules and regulations, and to ensure that all radio operations be conducted in accordance
with Federal Communications Commission (FCC) procedures and requirements. The
Communications Services Section shall maintain the current Federal Communications
Commission (FCC) license and a current copy of the agency’s rules and regulations. Any required
approval and/or authorizations shall be obtained prior to the purchase of any equipment or any
change in operating procedures.
5. All radio procedures shall be in accordance with the Communications Standard Operating
Procedures maintained in the radio dispatch area.
6. The Communications Standard Operating Procedures shall not violate any local, State or Federal
rules or regulations. Any conflict between procedures and any rule or regulation shall result in the
rule or regulation taking precedence.
7. Telephone calls for service shall be handled in accordance with the Communications Standard
Operating Procedures Manual. Any conflict between procedures and any rule or regulation shall
result in the rule or regulation taking precedence.
8. All Teletype procedures shall be in accordance with the Communications Center Policy and
Procedure Manual, the FCIC/NCIC Manuals, and the CJIS Manual.
9. No unauthorized person shall be permitted access to the dispatch area at any time nor shall any
unauthorized person operate any radio console, telephone, or teletype.
10. It shall be the responsibility of the Communications Shift Supervisor/Assistant Shift Supervisor to
ensure the security of the dispatch area at all times.
• 81.1.2
• 81.2.1
• 81.2.3
• 81.2.4
• 81.2.5
• 81.2.6
• 81.2.8
• 82.2.3

OFFICE

GO-081-12 01/05/2021 None
Title
800 MHZ RADIO PROCEDURES
I. PURPOSE
The purpose of this general order is to establish guidelines for the use and maintenance of the 800 MHz
Trunked Radio System. The system includes, but is not limited to mobiles, portables and dispatch consoles.
II. DISCUSSION
Effective communications between the Volusia Sheriff’s Office (VSO) and the public is dependent in part
upon reliable two-way radio communications between members of the VSO, between the VSO and other
emergency service providers, and between the VSO and other departments and outside agencies.
III. PROCEDURE
A. MOBILE/PORTABLE RADIOS
1. Installation and maintenance of radio equipment shall be in accordance with procedures as set
forth by the Communications Division of the County Information Technology Group. In as much as
possible, a standard configuration shall be used when installing mobile radio equipment.
2. The assigned systems and radio talk groups provide essential communications between field
units, between field units and dispatch, and between this agency and other departments.
3. Systems provide the capacity for a high number of talk groups which is expected to meet the needs
of all users well into the future.
4. Talk Groups allow various groups to talk among themselves without interfering with others. All talk
groups fully utilize the repeater system.
5. A sufficient number of systems and talk groups shall be programmed into each radio to meet the
needs of the VSO.
6. Additional systems and talk groups can be added as the VSO needs grow. The VSO will normally
operate on system "A" or “B”. However, should one of the systems suffer a catastrophic failure the
letters "CC SCAN" will be automatically displayed on all radios. Users should immediately switch
to the opposite system. Users will be notified when the system is operational again.
7. In addition to dispatcher-controlled talk groups and talk groups for specialized units, the following
talk groups will be available in all radios:
• Talk-around – for communicating between units without tying up the primary assigned talk
group.
• Mutual Aid for law enforcement – for communications between law enforcement agencies
ONLY.

• System wide Mutual Aid groups – for communications between any and all users of the
800 MHz radio system.
• National Mutual Aid groups – for communications with other 800 MHz users outside Volusia
County.
8. INDIVIDUAL CALL (I-CALL)
a. Individual Call (I-CALL) is the term describing the ability of a radio equipped with a keypad to
call up any single radio in the system, thus providing private communications between the
two users. It should be noted that when users are involved in "Individual Call" they are
removed from their assigned talk group and are no longer in contact with Central.
b. Individual calls can be accomplished by a user keying up the individual radio ID of another
user. These calls will be restricted to supervisors ONLY and will be limited by time. Further,
the system will be programmed to limit the percentage of system use for individual calls.
9. EMERGENCY BUTTON
(a) The emergency call button will be used to alert the dispatcher and others to an
emergency situation when pressed and will provide them with the ID of the
originating radio. In addition to providing the ID of the originating radio, the
emergency call button when activated, will momentarily "key up" the microphone,
providing the caller the ability to call for help without pressing the transmit button.
(b) The emergency call button shall only be used when:
• The health or welfare of a user is in great danger and,
• Continued verbal two-way radio communications is unlikely or greatly
impaired.
(c) The dispatcher shall immediately dispatch the nearest available unit and notify
the supervisor. The dispatcher will take all further instructions from the supervisor.
10. PHONE PATCH
a. Radios with keypads have the ability to make telephone calls through the 800 MHz radio
system. However, this is not a full duplex system such as that designed in cellular telephones.
Use of the phone patch will continue to function in the manner as that of a two-way radio.
b. Although a "phone patch" feature is available, use of this capability ties up the system for its
intended use, and removes the user from their assigned talk group. Therefore, use of this
feature shall be limited to the Sheriff, Chief Deputy and Division Chiefs only, or as directed
by the Sheriff. It should be noted that this feature does not have the full duplex capability like
that of a cellular telephone. It will function similar to a two-way radio with only one user talking
at a time. Therefore, use of cellular telephones should continue to be encouraged.
c. Users will monitor their radios at all times and shall remain in their assigned talk group unless
otherwise directed by Central dispatch, other competent authority or as required by this
general order.
d. No unauthorized person shall have access to, nor be permitted to operate a VSO radio.
B. RADIO CONSOLE STANDARD OPERATING PROCEDURE
1. Installation and maintenance of radio consoles shall be in accordance with procedures as set forth
by the Communications Division of the County Information Technology Group. Consoles will be
installed in such a way to ensure the needs of telecommunicators are met.
2. Dispatchers will monitor their radio consoles at all times including any and all talk groups assigned
to their positions.
3. All radio procedures shall be in accordance with the Volusia Sheriff’s Communications Standard
Operating Procedures maintained in the dispatch area.
4. The Volusia Sheriff’s Communications Standard Operating Procedures shall not violate any local,
state or federal rules or regulations, or regulations of the Federal Communications Commission.
Any conflict between procedures in the Volusia Sheriff’s Communications Standard Operating
Procedures and any rule or regulation shall result in the rule or regulation taking precedence.
5. PATCHING

a. Patching of talk groups provides the ability to bring selected radios into a separate talk group.
b. Patching of radios shall be accomplished by the dispatcher.
6. SYSTEM AND CONTROLLER FAILURE
(a) A controller failure will cause the loss of dispatch consoles. Backup control
stations and procedures will be in place to provide Central the ability to continue
to dispatch. Dispatchers shall follow the procedures as outlined in the Volusia
Sheriff’s Communications Standard Operating Procedures. No action will be
necessary on the part of patrol units.
(b) A partial failure of the system will cause it to revert to a Fail Soft mode. This means
that a Microsoft failure will cause the system to revert to six individual systems
(individual cell sites). While many of the features of the system will be restricted,
communications can continue. A catastrophic system failure means a total failure
of System "A" or System "B". The letters "CC SCAN" will display on all radios
affected and users should immediately switch to the opposing System (i.e. system
"B" for Sheriff's personnel).
7. No unauthorized persons shall be permitted access to the radio dispatch area at any time, nor
shall such persons operate any radio console.
8. It shall be the responsibility of the Communications shift supervisor to ensure the security of the
dispatch area at all times.

OFFICE

GO-081-13 01/05/2021 01/05/2021
Title
RADIO PROCEDURES
I. PURPOSE
The purpose of this general order is to establish procedures for communications between Deputies and the
communications center, including specification of the circumstances requiring radio communications.
II. DISCUSSION
Operations are more efficient and safety is enhanced when Telecommunicators, Supervisors, and fellow
Deputies know the status of Deputies, location, nature of cases, and developments in investigations.
Deputies are required to communicate with the Telecommunicator upon arrival at the scene of an incident,
before they leave their patrol cars, when they make vehicle or pedestrian stops (with provisions for giving
locations and identifying information for vehicles), when available for service or reporting incidents.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) to maintain efficient and safe radio procedures.
IV. PROCEDURE
A. IN/OUT OF SERVICE
1. Deputies assigned to the Law Enforcement Operations Division will notify the Communications
Center when they are available and unavailable for calls via MDC if available. If the MDC is not
available, refer to general order GO-082-07 Mobile Data Computer (MDC) Use and Administration.
2. When zone units call "in service", the following format shall be used:
"1 Charlie 32, Central."
"1 Charlie 32."
"1 Charlie 32, in service, ID 2232."
3. Administrative units and special service units shall advise of their status as directed by the Division
Chief.
4. When calling "out of service", radio traffic shall be used by units as follows:
"1 Charlie 32, Central."
"1 Charlie 32."
"1 Charlie 32,"out of service.
B. RADIO PROCEDURES

1. The procedures outlined in the Volusia Sheriff’s Communications Standard Operating Procedures
shall be utilized for dispatching units.
2. Upon arrival at the scene, responding units shall inform the Telecommunicator of the arrival. When
clearing the scene units will advise the Telecommunicator that they are clear of the scene, using
the appropriate in service code and give the appropriate disposition code:
a. NR – No Report Required.
b. Report – Incident report.
3. Deputies and Telecommunicators should be courteous and listen before transmitting, unless an
emergency exists.
4. Deputies and Telecommunicators shall not display emotion by words or voice inflection that reflect
or indicate irritation, disgust or sarcasm.
5. Deputies and Telecommunicators should speak clearly and distinctly and at a rate that would allow
the message to be copied correctly, normally 40 - 60 words a minute.
6. Deputies and Telecommunicators should utilize the phonetic alphabet, but not to excess.
7. When Deputies are away from their assigned vehicles, they will keep the Telecommunicator
advised of their location and status.
8. Deputies shall advise the Telecommunicator of the location and pertinent information on changes
in their status while performing normal duties, to insure their safety and the safety of those
responding to assist.
9. Deputies assisting a citizen, another agency, or another VSO unit shall advise the nature of the
incident, location and status (on-scene/in route).
10. Deputies shall advise the Telecommunicator of their location and status, and if applicable a
description, when investigating suspicious subjects or incidents.
11. Deputies shall not inquire if there are any messages “holding" when going in service. All messages
for field units will be noted at dispatch and will be automatically relayed when the appropriate unit
calls in service.
C. USE OF RADIO I.D. NUMBERS
1. On-duty units shall use their unique radio I.D. or their assigned unit numbers.
2. Units who are off-duty and in their vehicles shall use their four (4) digit VSO I.D. number, only if
equipped for MDC.
D. FORMATS
1. For Traffic Stops and vehicle investigations the following format shall be used:
"1 Alpha 31, Central, Traffic stop
"Go ahead, 1 Alpha 31."
"1 Alpha 31 10-50 traffic stop at Ocean Shore and Wisteria, Florida Tag ABC12D, on a Blue Ford
Station
Wagon, 2 white male occupants (or other information)."
Copy 1 Alpha 31, at 1100 hours."
2. "Wanted checks" and registrations shall be obtained by Central on all Florida tags and out of
state tags
3. Persons checks shall be given as follows:
"1 Alpha 31, Central, copy persons (wanted) check?"
“Doe, John Q. White male, 072450."
“Acknowledged 1128 hours."
4. Driver’s License checks shall be given in the following order due to teletype requirements:

"1 Alpha 31, Central, copy DL check by name?"
"Doe, John Q., White male, date of birth (DOB) 07-24-50."
"Acknowledged 1128 hours."
5. Inquiries on articles, guns, property shall be as follows:
"1 Alpha 31, Central, copy stolen check on a stereo?"
"Stolen check on serial number 12345A678BA, Motorola stereo, black and silver."
"Acknowledged 1128 hours."
E. PROPER TALK GROUP UTILIZATION
1. Units will be assigned to radio talk groups as follows:
• DBPD1 – Daytona Beach Police Department working West of the FEC railroad tracks.
• DBPD2 – Daytona Beach Police Department working East of the FEC railroad tracks.
• LE 2 – All law enforcement units working in the District Two geographical area, Pierson units,
Deland Police Department and Lake Helen Police Department.
• LE 3 – All law enforcement units working in the District Three North geographical area, Holly
Hill Police Department and Ormond Beach Police Department.
• LE 4 – All law enforcement units working in the District Four and District Six geographical
area, and Orange City Police Department.
• LE 5 – All law enforcement units working in the Volusia County Beach Safety (units north of
Ponce Inlet), Daytona Beach Shores Public Safety, Ponce Inlet Police Department, Port
Orange Police Department, and South Daytona Police Department.
• LE 7 – All law enforcement units working in the District Three South geographical area,
Volusia County Beach Safety (units south of Ponce Inlet), Edgewater Police Department, and
New Smyrna Beach Police Department.
• TELETYPE EAST – Court Services East units, administrative requests from VSO District
Three North units, Daytona Beach Police Department, Holly Hill Police Department, and
Ormond Beach Police Department.
• TELETYPE SOUTHEAST – Administrative requests from VSO District Three South units,
Volusia County Beach Safety, South Daytona Police Department, Daytona Beach Shores
Public Safety, Edgewater Police Department, New Smyrna Beach Police Department, Ponce
Inlet Police Department, and Port Orange Police Department.
• TELETYPE WEST – Court Services West units, administrative requests from VSO District
Two, Four and Six units, Deland Police Department, Lake Helen Police Department, and
Orange City Police Department.
• AIR ONE – Air units and units supporting air units.
2. All units will log on and log off their assigned work channel. All teletype requests will be made on
the appropriate teletype talkgroup.
3. All personnel must remain on their assigned channel unless they specifically request, or are
specifically directed, to change to another frequency with the exceptions as noted.
4. Teletype checks will be conducted on the Teletype Talk Group. Those units assigned to a primary
talk group shall automatically switch to the Teletype Talk Group to request teletype checks and
then shall revert back to their primary talk group when finished.
F. CLEARING CHANNELS FOR EMERGENCY TRAFFIC
1. Certain in-progress situations require responding units to communicate with each other during the
period of their response, either to cover possible escape routes or to facilitate an apprehension.
Some examples of such situations could be:

a. Priority E Calls (Not to include Hold Up Alarms)
b. In-progress calls in which weapons are involved.
c. Pursuits – Motor Vehicle and on foot
2. While responding to such calls it is not necessary for the units to continually request clearance to
communicate with the other responding units.
3. Whenever such a call is in progress, the Telecommunicator shall clear the channel to give
emergency traffic for the responding units by sounding the alert tone three (3) times and instructing
all non-involved units to stop transmitting. The dispatcher will repeat the nature of the call and
location when clearing the channel.
4. Emergency traffic will also be given when requested by a field unit. Again, the dispatcher will repeat
the nature of the call and location when clearing the channel.
5. For emergency traffic on the administrative talk groups, Telecommunicator I and Communications
Aide will patch the talk group with the appropriate primary talk group based on the location of the
call. If no known location, ADMIN talk group will be taken over by a Telecommunicator II or higher.
6. Non-involved units will switch to their assigned alternate talk group until such time emergency
traffic is completed on the primary talk group. Communications will dispatch calls to the non-
involved units via the alternate talk group and will announce when emergency traffic is completed.
PRIMARY ALTERNATE
LE 3 LE 5
LE 5 LE 7
LE 7 LE 5
LE 1 LE 5
DB PD 1 DB PD 2
DB PD 2 DB PD 1
LE 2 LE 4
LE 4 LE 2
TTY E TTY SE
TTY SE TTY E
TTY W TTYSE
G. PRIORITY “E” CALLS

1. Hold-Up Alarm calls will be dispatched utilizing a single one second tone prior to dispatch.
2. All priority “E” calls will be patched to multiple talk-groups based on location when practical. East
side calls will be patched on east side talk groups and west side on west side. Supervisors have
the option of simulcasting over the entire county if needed. Initial dispatch of call will not be
delayed due to activity occurring on an adjacent talk group. If adjacent talk group is omitted
from the patch, transmission will be repeated when talk group activity allows.
3. Priority “E” call types:
a. BURGJO – Burglary just occurred
b. BURGIP – Burglary in progress
c. AROB – Armed robbery
d. SROB – Strong Arm Robbery
e. CHASE & TP Pursuit – Would be patched only when requested by field units
f. PSHOT – Person Shot

g. ABD – Abduction
h. HOS – Hostage
i. ALAMRH – Hold up alarm
j. CJ – Car Jacking
k. HI – Home Invasion
l. SHOOT – Shooting
m. ASHOOT – Active Shooter
n. STAB – Stabbing
H. COMMUNICATING WITH OTHER UNITS OR AGENCIES
1. Any request to talk with another unit on the same talk group or with a unit on another talk group
must be cleared through Central by requesting “Clearance” with the following exceptions:
a. Supervisors are not required to request clearance prior to calling any unit or other agency.
b. Field units are not required to request clearance when:
• Responding to an in-progress call as outlined above
• Responding to a call from a supervisor
• Responding to a call from another agency on "All Points" or "Intercity"
2. All Talk Groups except the talk-around channel are repeater channels and therefore require an
activation period of approximately one second after the mike is depressed before talking can begin.
Failure to do so results in the first part of the conversation being lost.
3. In assuming responsibility for maintaining a status on all LEO units, it is imperative that all
communications be held with, or directed through Central.
4. The Mutual Aid Call frequency is provided in the mobile units for the purpose of directly receiving
information that may be disseminated by user agencies and to provide the mobile units the
capability of contacting another agency directly when required due to some type of exigent
situation. Clear speech communications shall be utilized.
a. The use of this frequency is to be restricted to those situations where it is clearly warranted.
A mobile unit wishing to utilize this frequency shall request clearance through Central.
5. The Mutual Aid Tac frequencies have been designated mutual aid communication talk groups.
Their use shall be restricted to the following:
a. When it is necessary for the mobile units of several agencies (utilizing disparate radio
systems) to work together on a common frequency to coordinate activity.
6. When transmitting on Mutual Aid frequencies personnel I.D. numbers must be prefaced with
agency name.
I. USE OF ALERT TONES
1. Three, one-second long alert tones will be utilized:
a. Prior to dispatching units on all "in-progress" violent crimes
b. Prior to clearing the channel to give emergency traffic
2. Sounding of the alert tone indicates that all routine radio traffic is to be suspended until a priority
message can be transmitted.
J. TELEPHONE REQUESTS
1. Use of mobile/portable radios to request Central to place telephone calls for field units shall be
kept to a minimum and confined to those situations in which the information is urgently needed
and in which the field unit cannot readily reach a telephone.

OFFICE

GO-081-14 01/05/2021 None
Title
BURGLAR ALARM ORDINANCE
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for the implementation and
operation of the Volusia County Burglar Alarm Ordinance.
II. DISCUSSION
The Volusia Sheriff's Office (VSO) responds to more false burglar alarm calls than to any other type of call
for service. This means that an enormous amount of time, money, and resources are expended on false
burglar alarm calls. It is in the best interest of the County of Volusia to reduce the number of VSO responses
to false burglar alarms. This shall be accomplished by the enforcement of the County Burglar Alarm
Ordinance.
III. POLICY
It shall be the policy of the VSO to enforce County Ordinance 78-1 as amended by Ordinance 91-47. It shall
be the policy of the VSO that a Burglar Alarm Report Form shall be completed on all burglar alarm calls.
IV. PROCEDURE
A. REGISTRATION
1. All burglar alarms within the unincorporated areas of Volusia County are required to be registered
before use. Failure to register a burglar alarm shall result in a $25.00 fine in addition to any other
applicable fines.
2. The Alarm Registration Form is a basic fill-in-the-blank form. When completed, it can be mailed
directly to the VSO by folding the card and then taping or stapling the card closed.
3. It is the responsibility of the burglar alarm owner or manager of the premises to furnish the VSO a
completed alarm registration form.
4. It shall be the responsibility of the owner or manager of the premises to notify the VSO of any
changes within seven days of said change including the unavailability of any responder during any
period of time.
5. Deputies are not prohibited from receiving or accepting the completed alarm registration cards
from owners or managers and forwarding them to Central Records.
B. FAILURE TO TURN OFF BURGLAR ALARM
1. If a responder fails to deactivate a false burglar alarm within 30 minutes, the Deputy shall note this
on the Burglar Alarm Report Form.
C. BURGLAR ALARM REPORT FORM

1. The Burglar Alarm Report Form is a basic three-part fill-in-the-blank form.
2. Deputies shall indicate in the remarks section the cause, if known, of the alarm activation. I.e.,
weather, power failure, etc.
3. Deputies may excuse alarms due to weather conditions, signs of an actual burglary, etc.
4. The vertical block at the lower right side of the form is an additional block for the case number.
This block is to be filled in sideways for filing purposes.
5. All copies of the form shall be forwarded to Central Records. The original (white) copy shall be the
official record.
6. The second and third copies shall be mailed to the burglar alarm owner/manager by Central
Records. The reverse sides of these copies contain printed instructions on where to mail the form
and the appeal process.
a. The second copy (yellow copy) is, by ordinance, to be returned to the VSO by the burglar
alarm owner/responsible person with their written explanation as to the cause of the false
burglar alarm signal.
b. The final copy (pink) shall be used to return payment to the Volusia County Finance
Department, if applicable.
D. COLLECTION OF FEES/BILLING
1. The Volusia County Finance Department shall be responsible for payments.
2. The Burglar Alarm Report (copies two and three) shall serve as the original bill when a fine has
been imposed.
3. Overdue notices shall be sent by the Central Records Section.
4. The return of bad checks shall be handled by the Volusia County Finance Department in one of
the following manners:
a. Referral to the State Attorney's Office if fraud is suspected;
b. Bad checks not involving fraud shall be considered as nonpayment and processed
accordingly.
E. FIRST AND SECOND FALSE BURGLAR ALARM
1. Deputies and Communications personnel are NOT required to calculate the number of previous
false alarms and fine amounts for Burglar Alarm Reports. The number of past responses and
appropriate fine, if applicable, shall be calculated by Records Section personnel.
2. The completed Burglar Alarm Report for a first or second response to a false burglar alarm shall
serve as written notice to the person having or maintaining the burglar alarm. The notice requires
the user to set forth in writing:
• The cause of such false alarm;
• The corrective action taken;
• Whether such burglar alarm has been inspected by an authorized service technician; and
• Such other information as the VSO may reasonably require in order to determine the cause
of the false burglar alarm and the corrective action taken.
F. THIRD FALSE BURGLAR ALARM AND DISCONNECTION
1. For a third response to a premises within six months after second response, a fee of $50.00 shall
be charged.
2. The disconnection policy shall not apply to premises required by law to have a burglar alarm
system. Users of such systems shall be fined $100.00 for each false burglar alarm in excess of
two within a six months period.
3. The physical deactivation of an alarm by VSO personnel is prohibited.
G. APPEAL PROCESS BY BURGLAR ALARM USERS

1. Burglar alarm owners/responsible persons may appeal imposed fines by following the instructions
on the backside of copies two and three of the Burglar Alarm Report. They may also contact
Central Records and request an appeal in person before the Burglar Alarm Committee. The appeal
may also be by letter to the Central Records Section, which shall forward the letter to the Alarm
Committee for review.
2. The Sheriff shall be responsible for the final review/appeal process of burglar alarm violations.
H. BURGLAR ALARM COMMITTEE
1. The Support Operations Division Chief shall establish a committee by which Burglar Alarm Reports
shall be reviewed.
2. The Burglar Alarm Committee shall meet as needed. Location and time shall be decided by the
Central Records Section Supervisor.
3. The Burglar Alarm Committee shall consist of at least three volunteer members who shall be
appointed by the Support Operations Division Chief. The committee shall be assisted by a
representative from the Records Section and a Law Enforcement Operations Division
representative, as needed.
I. RECORD KEEPING SYSTEM
1. Burglar alarm record keeping shall be the function of the Central Records Section within the
Support Operations Division.
2. The Burglar Alarm Module of the Records Management System shall be used to maintain burglar
alarm registration records and records of burglar alarms and to provide necessary information to
Deputies for the completion of the Burglar Alarm Report.
J. RESPONSE TO BURGLAR ALARMS BY DEPUTIES
1. Burglar alarm response shall be in a non-emergency (CODE 1) mode unless it's VERIFIED as an
in progress burglar alarm. Response to verified in progress burglar alarms shall be in accordance
with all applicable laws and general orders.
• 41.2.1
• 81.2.12
VI. REFERENCES
• Volusia County Ordinances, Chapter 46 EMERGENCY SERVICES, Article IV. – ALARM SYSTEMS

OFFICE All Personnel 01/05/2021

GO-081-15 01/05/2021 None
Title
FIRE/EMS RUN CARD
I. PURPOSE
The purpose of this general order is to establish guidelines procedures for Fire/EMS Run Card
changes/modification requests.
II. DISCUSSION
The Volusia Sheriff’s Office (VSO) is responsible for all changes to the Computer Aided Dispatch (CAD)
System File Maintenance program. Quite often requested changes impact other entities. When a request is
received from any Fire/EMS agency for Run Card changes/modifications, each agency impacted must be in
agreement with the proposed change. In order to keep affected organizations updated with changes, the
following procedure is established.
III. POLICY
It is the policy of the VSO to actively promote and employ a system that, upon receiving a request for
change/modification to the Fire/EMS Run Card, promptly assesses each application and evaluates any
additional impact the request(s) may produce. Further, it is the policy of the VSO that prior to implementation
on the live CAD system, a qualified request will be first tested to ensure reliability of the desired results.
IV. PROCEDURE
A. GENERAL
1. The following procedures will be followed when making a request for change/modification to the
Fire/EMS Run Card and will establish the process for which these applications will be
implemented.
B. REQUEST
1. All agencies requesting a run card change or modification will do so via VSO Form #080812.001
“Request for Run Card/Response Modification Change” located on the agency intranet under
Agency Forms\Administrative\Run Card Change Form (See Reference A).
2. Documentation of agreement by any impacted agency will be noted by signature on the form prior
to being submitted to the VSO Communications Section.
3. The VSO Communications Section Assistant Director or designee will document acceptance of
the request by completing the bottom portion of the form and will evaluate the request as soon as
practicable. This evaluation will be conducted to determine if any additional agencies are impacted
and if so, the requesting agency will first be notified. VSO will take no further action on the request
until such time all documentation of agreement has been provided by the requesting agency.

4. Once all documentation has been received, VSO will advise the requesting agency with an
estimated time for completion and implementation of the change.
C. IMPLEMENTATION
1. Each requested change will first be modified and tested in the Test CAD System. Only after
successful testing will changes be applied to the Live CAD System.
D. DOCUMENTATION
1. Each change request will be retained by the Communication Section for a period of five (5) years.
• Request for Run Card/Response Modification Change, VSO Form # 080812.001

OFFICE

GO-082-01 01/05/2021 01/05/2021
Title
RECORDS
I. PURPOSE
The purpose of this general order is to establish guidelines and procedures for the Volusia Sheriff’s Office
(VSO) Records Section.
II. DISCUSSION
Records shall be maintained in accordance with Public Records and Federal Guidelines relating to Uniform
Crime Reporting and the policies and procedures of the VSO.
III. POLICY
It shall be VSO policy to create and maintain records, through reports, of criminal activity, investigations,
stolen, found, recovered, and evidentiary property along with any other actions performed by VSO personnel.
IV. PROCEDURE
A. GENERAL
1. The Records Section located within the Administrative Services Division shall be the repository for
all offense and arrest reports. The Latent Print Unit deals with tracking criminals through the
criminal justice process.
B. MAINTENANCE AND CONTROL
a. Review, control, maintenance, retrieval, dissemination and destruction of reports, according
to applicable laws and policies are essential to the operations of the Central Records Section.
b. When possible, reports will be reviewed by the supervisor of the Deputy/employee writing the
report. This review ensures that the reports are completed in compliance with general orders.
c. The Communications Section shall assign a separate computer generated number to every
call for service received.
d. Reports shall be reviewed by the Records Section to ensure that a record has been made for
each call for service requiring a report and that it contains information required for UCR
Reports.
e. Information will be retrieved from reports and coded for UCR purposes.
f. Reports shall be maintained in an orderly and accurate manner by assigned section
personnel. Original reports shall be maintained in the Records Section for a period consistent
with State Archive requirements.

g. The Offense Reports Unit shall be responsible for notifying the superintendent of schools
office within 48 hours of the name and address of any employee of the school district who is
charged with a felony, misdemeanor involving the abuse of a minor child or the sale or
possession of a controlled substance. The office must also be advised of the specific charge
for which the employee was arrested.
h. Reports shall be filed in hard copy form and placed in a sequentially numbered folder. Report
case numbers are assigned sequentially.
i. Juvenile affidavits, arrest reports, warrants, fingerprints and photographs shall be removed
from the reports and isolated from adult records.
j. Control of reports is conducted by a daily review by first-line Supervisors along with monthly
checks by Records Section on field reporting. This is conducted for current, delinquent or
unreported dispositions of reports. Supplementary reports indicating status of cases are
received on a regular basis from the Districts and are placed with the appropriate case file.
Follow-up supplements are the responsibility of first-line Supervisors of the Deputy
responsible for the case.
k. When cases are cleared by the State Attorney's Office, disposition sheets are received by
the Records Section and disbursed in the following order:
• Original to arresting or case officer
• A copy to the offense report file
• All applicable records are cleared through UCR
• Copy stored with report copies in offense storage file
C. REPORT DISTRIBUTION
1. The distribution of reports shall be made according to agency policy and state and federal laws.
Copies of reports are made available to various agencies, persons or VSO personnel upon specific
request.
2. In accordance with law, certain sections of reports are made available to insurance companies
and individuals upon request, usually connected with material loss, Internal Revenue Service and
insurance claims.
3. Copies of incident reports are routinely distributed to the following agencies:
• The State Attorney's Office receives all cases involving arrests and all homicides.
• The Florida Department of Children and Families receives all juvenile reports where a child
is a victim.
• The Domestic Abuse Council receives within 24 hours all cases involving domestic violence
and domestic violence related stalking.
• The State and County Fire Marshals receive all reports related to structure fires.
• The School Security of the County School System receives related reports of incidents
involving school property or school personnel if there are no suspects or defendants listed.
• The State Attorney's Office receives all adult arrest affidavits.
• The Florida Marine Patrol receives all boating accidents.
• The Postal Inspector receives all mail thefts.
• VSO General Counsel, or designee, receives a copy of each stalking related report.
• All supplements are distributed respectively.
4. All other reports are routed in accordance with general order GO-042-01 Criminal Investigation
Administration for follow-up.
D. CITIZENS REPORT OF CRIME
1. Reports from citizens shall be documented in the VSO CAD/RMS computer systems. An individual
reference number shall be assigned to each incident. These areas shall include but are not limited
to:

• Reports of crimes by citizens
• Citizen complaints (see below)
• Incidents resulting in an employee being dispatched or assigned
• When a Deputy is dispatched for service at a citizen's request, when a Deputy/Detective is
assigned to investigate or when a Deputy is assigned to take action at a later date
• Criminal and non-criminal cases initiated by employees
• Incidents involving arrests, citations and summonses shall be recorded, assigned a
reference/case number and kept by the Central Records Section
2. When the severity of the incident warrants, Deputies shall draw an incident number from Central
Communications and complete a written report. These areas shall include but are not limited to:
• Reports of crimes by citizens
• Criminal and non-criminal cases initiated or investigated by a Deputy
• Incidents involving arrests, citations and summonses shall be recorded, assigned a
reference/case number and be kept by the Central Records Section.
3. The Communications Center is responsible for the assignment of reference or case numbers. This
shall be handled by the VSO CAD/RMS system.
4. Personnel who initiate cases or complaints that are received outside the Communications Center
are responsible for notifying the Center for the assignment of reference/case numbers.
5. Citizen's complaints shall be investigated by the appropriate supervisor and the complaint form
will be forwarded to Internal Affairs in accordance with general order GO-052-01 Complaint
Procedures. Internal Affairs shall assign a control number and maintain all records.
6. Dispositions for all calls for service, whether received or self-initiated, shall be recorded either by
CAD/RMS or written reports and filed with Central Records/Internal Affairs.
7. All records whether CAD/RMS or written reports shall contain at a minimum the following
information:
• Date and time of initial reporting
• Name (if available) of citizen requesting the service, victims name or complainants name
• Location of incident
• Nature (type) of the incident
• Nature, date and time of action taken (if any) by Deputies
8. All reports shall be completed in accordance with the current reporting forms and manuals.
9. First line Supervisors shall review said reports in accordance with the criteria established by
general order GO-042-01 Criminal Investigation Administration.
10. The reviewing Supervisor's signature shall indicate that the report was satisfactorily completed
and reviewed.
11. Follow-up/supplement assignments responsibilities are outlined in general order GO-042-01
Criminal Investigation Administration.
12. An annual audit and evaluation of the complaint control recording system shall be conducted.
13. The Information Technology Supervisor of the Administrative Services Division shall prepare an
annual evaluation report of the CAD/RMS System to determine if the system is satisfying VSO
requirements and needs. If needed, the report will include recommendations for changes or
procedural modifications that are identified.
E. PRIVACY AND SECURITY
1. Original reports are maintained within the Central Records Section and shall be removed from the
area only by subpoena or authorization of a Records Section Supervisor.

2. Records and reports containing information on juveniles and victims of sexual crimes are restricted
by Florida law and may not be public records. Release of this information in any report is governed
by Florida law and released accordingly.
3. CRIMINAL HISTORY RECORDS
a. The VSO accesses computerized criminal history information through the following computer
systems:
• VSO RMS computer system
• Volusia County Criminal Justice Information System (CJIS)
• Florida Crime Information Computer (FCIC)
• National Crime Information Computer (NCIC)
b. User profiles and passwords are required to access the RMS, CJIS, FCIC and NCIC
computer systems.
c. The release of criminal history information from the RMS and CJIS computer systems is
governed by the Florida Public Records Statutes.
d. Criminal history information shall only be disseminated for criminal justice purposes and to
agencies that have been assigned a valid Originating Agency Identification (ORI) number
from the FBI.
e. Any section or unit disseminating criminal history information to authorized criminal justice
agencies outside the management control of the VSO shall maintain a monthly Criminal
History Dissemination Log containing the following information at a minimum:
(1) Date of dissemination;
(2) Name of the subject of the criminal history
(3) SID or FBI number of the subject of the criminal history;
(4) Name and agency of the recipient of the criminal history;
(5) Name and VSO ID number of the person releasing the criminal history;
(6) Reason for the dissemination;
(7) Purpose code used for the criminal history request.
f. Providing an authorized criminal justice agency with verbal confirmation of the absence of a
criminal history is considered dissemination and shall be logged as such.
g. Criminal Histories that are run and not disseminated are immediately shredded once read.
h. VSO, Central Records, maintains a Criminal History Dissemination Log of all criminal
histories which are disseminated outside of records.
i. Criminal Histories that are run and not disseminated are immediately shredded once read.
F. REPORT/RECORD RETENTION
1. Retention of reports/records is controlled by the Department of State, Division of Archives and
Records Management, Schedule GS2.
2. Criminal intelligence information shall be considered active and retained as long as it relates to
intelligence gathering conducted with a reasonable, good faith belief that it will lead to detection of
ongoing or reasonably anticipated criminal activity.
3. Any records relating to the seizure and destruction of manufacturing equipment used in a grow
operation will be maintained for a period of 24 months, per Fla. Stat. § 893.10(4), or as periodically
updated via the Division of Archives and Records Management , Schedule GS2.
4. Other records will be retained until the information is determined to be no longer of any value to
the VSO.
5. Duplicates of reports are retained until obsolete, superseded or of no administrative value.
G. BACKUP AND STORAGE OF CENTRAL RECORDS COMPUTER FILES

1. The Information Technology Section will perform a full backup of the network, to include central
records systems, in accordance with general order GO-082-06 Computer Security and Utilization.
The Director of Information Technology will establish and maintain the necessary specific data
backup procedures and off-site storage requirements as changing/evolving needs dictate.
H. RECEIPT OF FUNDS
1. Personnel assigned to the Records Section shall collect fees for the cost of copying incident
reports and photographs. The fee schedule as set forth under Florida Statute Chapter 286 shall
be observed.
2. A pre-numbered receipt book containing multi-colored forms in triplicate is maintained.
a. The original receipt goes to requesting party.
b. The first copy of receipt goes to report file.
c. The second copy of receipt goes to the Finance Unit of the Administrative Services Division.
3. All cash, checks or money orders are secured in a locked money box, with authorized access only.
The money box is kept in the Records Section safe at the close of each business day and shall
maintain a fixed cash drawer amount, as determined by the Division Chief, for the purpose of
providing change during the course of the following business day. At the beginning of each
business day, the cash drawer will reconciled; all monies and checks from the previous business
day along with receipts and the daily reconciliation form are turned over to Fiscal Affairs Unit for
balance and deposit. During business hours, the cash drawer will be maintained in a secured
drawer within Records at the public transaction window; only authorized Records clerks will have
access to the drawer.
4. Audits are conducted according to Fiscal Policy or State law. See general order GO-017-01 Fiscal
Affairs.
I. INCIDENT REPORTS
1. Incident reports shall be maintained in the Records Section in numerical order. All arrest records
shall be maintained in a separate area and filed alphabetically in the Arrest History Files.
2. Reports are processed and disposed of by:
• Date-stamping report when received
• Filing a copy in an in-house file
• Placing a copy in free standing file that can be disposed of after Archive standards have been
met
3. Records personnel enter information from all reports into the CAD/RMS system to include but not
limited to:
• The location of each incident
• The type of incident
• An index of stolen, found, recovered property
4. Records shall maintain an alphabetical master name index in the CAD/RMS system which shall
include, at a minimum the names of victims, complainants, suspects, persons arrested and
witnesses. These files shall be utilized as a cross-reference to all documents in which a person
has been named.
J. ARREST RECORDS
1. The Records Section shall maintain a record of an individual's progress through the criminal justice
system and enter the arrestee's name, D.O.B., address, arresting agency, arresting Deputy, date
of arrest, booking number, statute number of offense, the charge and social security number into
CJIS.
2. The Volusia County Jail is the major source of identification records information. This information
is received on a daily basis. The corrections booking section assigns all booking numbers. The
procedure used to handle the information is as follows:

3. The arrest cases are received, reviewed, counted and noted on a monthly tally sheet for statistical
purposes.
4. The VSO's arrest figures shall be tabulated from the total.
5. The arrest reports shall be scored based on the criteria provided by the UCR Division of FDLE
and the data is forwarded to FDLE.
6. The data is recorded by entering the arrest information into the CJIS computer under the subject's
SPN number. The subject is assigned a unique SPN number by the CJIS computer system when
entered in the system the first time, subsequent data entry is done under that number.
7. Information on all persons arrested is kept in a file within the CJIS Computer System. Formerly, a
descriptive card was typed in reference to each arrest affidavit. This was a 3" x 5" pre-printed card
which included, as with CJIS, the following data:
• Booking Number & Initials of Arresting Agency
• Date of Arrest
• Name of Defendant
• Defendant's Address
• Criminal Address
• Physical description
• Sex
• Race
• Height
• Eye Color
• Hair Color
• Social Security Number
• Age
• Date of Birth
• Place of Birth
• Scars, Marks, Tattoos
• Remarks (any caution statements)
• Occupation
8. This data may be researched by the crime analysis section for future projections or past
occurrences.
K. LATENT PRINT UNIT
1. A copy of the arrestee's photograph negative and booking card is kept separately in the Latent
Print Unit and cross-referenced by booking number.
2. Photos are provided to all members of the law enforcement community and a select group of non-
law enforcement (Bail bondsmen, Parole and Probation, media).
3. When requests are honored, the records clerk will make note of:
• The two most recent booking numbers if defendant has criminal record
• The name and address of the person requesting the photo
• The manner in which the photo is to be transmitted, (picked up in person, mailed, faxed)
• The name of the defendant for which photo was requested
4. Juvenile records are kept separately in a file, which contains only the individual's name, D.O.B.,
address, Social Security Number (if available), and the charge.

5. Juvenile fingerprints are stored separately in the Latent Print Unit and are cross-referenced with
index cards. Juvenile information is not listed in the computer.
L. RECORDS ACCESSIBILITY
1. The Records Section operates from 08:00-17:00 hours, Monday-Friday, excluding holidays. It is
accessible to personnel and the public during operational hours.
2. VSO personnel have 24 hour access through computerized records management systems, both
RMS and OnBase, to incident reports and documents maintained by the Records Section.
3. Entrances and exits to the Records Section shall remain locked. Entry into the Records Section is
restricted to VSO members assigned to the facility, VSO Supervisors and persons conducting
business with records section personnel.
4. Persons not assigned to the Records Section facility or authorized by the Records Section
Supervisor shall be escorted when inside the facility. Records stored within the facility shall be
directly accessed only by Records Section personnel.
M. PUBLIC RECORDS REQUESTS
1. To ensure prompt response to requests for public records, the following procedures are provided
by the Public Information Office:
PROCEDURES FOR HANDLING PUBLIC RECORDS REQUESTS
Most requests for records can be appropriately routed to either Central Records if the request is from
the general public or the PIO Unit if the request is from the news media. However, this isn't always the
case, particularly if you or your worksite is in possession of the document(s) being requested. If you
don’t work in Central Records, are asked for access to or copies of VSO records and are in possession
of the requested record(s), contact the PIO Office at Ext. 2167 to determine whether the record(s) can
be released.
What is a public record?
Florida's Public Records statute, as contained in Chapter 119, is broadly interpreted to encompass
virtually all forms of communication not specifically exempted by statute.
Who can inspect agency public records?
Anyone. The law does not require an individual to show some special purpose or legitimate interest in
order to access public records.
Who is responsible for providing access to VSO records?
By law, the official custodian of the records has this responsibility. In the VSO, Central Records is our
official custodian. However, this does not totally release you from responsibility. The custodian can
also refer to other agency personnel who have supervision and control over a requested document and
have it within their power to release public records. Anyone whose job includes contact with the public
has the potential to receive a request for agency records. If you receive a public records request:
DO:
• Treat all requests and requestors with courtesy and professionalism.
• Promptly respond to all requests, whether that means providing the requested information if it is
in your possession (after making the necessary checks to determine whether the information can
be released) or making the appropriate referral elsewhere in the agency.
• Ask the requestor for a clarification if it isn't clear what records are being requested. This should
only be done for the purpose of clarification and not to narrow or reduce the scope of a request
DON'T:
• Ask a requestor's name, address, phone number, affiliation or reason for requesting the records.
The law doesn't allow this. (However, if a request for public records cannot be processed while
the requestor waits, you may ask the requestor if he/she would like to provide a name or number
where they can be contacted when the requested records are ready to be picked up. If the
requestor declines, instruct him/her to re-contact the VSO after a specific number of days to find
out whether the requested records are ready to be picked up. Be sure to provide the requestor
with a name and contact number so they know who to call to check on the status of their request.)
• Ask the requestor to put his/her request in writing. Again, this is not allowed by law.

• Do anything that could be construed as hampering, discouraging, frustrating, obstructing or
delaying a person's right to inspect and copy public records.
2. The above “Procedures for Handling Public Records Requests” (link to reference document below
in section V. References) will be printed and posted in appropriate locations throughout all facilities
so as to provide personnel with immediate access to guidelines when met with requests for public
records.
3. All employees are responsible for familiarizing themselves with the above noted procedures and
will be held accountable for prompt and courteous response to/referral of requests for public
records.
N. CENTRAL RECORDS RELEASE
1. Records Section personnel shall release information in accordance with the Florida Public
Records Statutes, Chapter 119.
2. The Records Section shall release any information on juveniles only in accordance with the Florida
Public Records Statutes, Chapter 119.
3. Records Section shall furnish copies of public records upon request and collect the fee prescribed
by law. If a fee is not prescribed by law, the Records Section shall collect fees in accordance with
the Florida Public Records Statutes, Chapter 119:
• For pages up to 8.5 by 14 inches in size, $0.15 per page for single sided copies, $0.20 per
page for double sided copies
• For other copies the actual cost of duplication
• A special service charge shall be added to the cost of copying records, which require
extensive use of information technology resources, clerical or supervisory personnel.
4. All fees are receipted for and sent to Fiscal Affairs supervisor for deposit into the VSO account.
5. Individuals or businesses may submit public record requests to FDLE to determine if potential
employees have criminal records.
6. For each inquiry the following should be submitted the name (and aliases or maiden names), race,
sex, date of birth, social security number (if available) and a $10.00 processing fee. The
information should be mailed to FDLE, CIB, P.O. Box 1489, Tallahassee, FL 32302.
O. IDENTIFICATION NUMBERS
1. An identification number is assigned to each individual arrested. This number is assigned by
corrections at time of booking. This number is used for any additional charges while in custody.
2. Even though a person may be arrested on several charges at different times, all booking numbers
will be cross-referenced under the special person number (SPN).
P. DISPOSITION OF RECORDS
1. Operational units may maintain active records only. Inactive cases shall be transferred to the
Records Section. Intelligence and vice related data may be securely stored until destroyed in
accordance with Records Schedule for Law Enforcement Agencies (GS2 Revised).
2. Documentation received that could close reports includes:
• No information filed by the States Attorney's Office
• No bill ordered by the courts
• Commitments papers
• Judgment and sentence forms issued by the judge. Upon inactivation of the investigation,
records will be submitted to the Records Section. Notification of record retention by specific
operational units will be made to the Records Section within 30 days of case initiation.
Q. TELETYPE UNIT
1. The Teletype Unit shall be in operation 24 hours a day seven days a week.
2. All warrant information shall be furnished to all law enforcement personnel within the County.

3. Checks for active warrants shall be conducted on all traffic stops, domestic complaints and other
calls for service.
4. Every effort will be made to positively identify the person being arrested per warrant.
5. Each warrant shall be confirmed by Teletype Unit before warrant is served.
6. All sections of the SA-707 accompanying a warrant will be completed before warrant service can
be completed.
R. WARRANT ENTRIES
1. All warrant entries are made following specific guidelines as set forth by FCIC (FDLE), NCIC, and
CJIS respectively. All warrant cancellations are also governed by these guidelines. Each are
categorized below:
2. CRITERIA FOR ENTERING NOTICES IN REGIONAL, STATE, AND FEDERAL INFORMATION
SYSTEMS
a. Felony warrants are entered into CJIS (Regional) and FCIC (State) information system. The
State Attorney or Judge designate those approved for extradition. They are also entered in
NCIC (Federal) system. Criteria for FCIC and NCIC entries are as follows:
• An individual (including a juvenile who will be tried as an adult) for whom a federal
warrant is outstanding.
• An individual (including a juvenile who will be tried as an adult) for whom a felony or
serious misdemeanor warrant is outstanding.
• Probation and parole violators meeting the criteria in 1 and 2 above.
• Juvenile escapees and juvenile probation and parole violators - ages 10 to 18 years.
(Category 1)
• Juveniles who have been charged with the commission of an act of delinquency-ages
10 to 18 years.(Category 2)
b. Before entering a record of a wanted person in FCIC/NCIC, the VSO must attempt to
determine, to the maximum extent possible, that extradition will be authorized if the individual
is located in another state.
c. If, at the time of entry, there is a limitation concerning extradition of the wanted person, the
information should be placed in the remarks field of the record.
d. If the subject will only be picked up in Florida, they should be entered in FCIC only.
e. All Misdemeanor Warrants are entered into CJIS (Regional) information system. DUI/DWI's,
Battery/Abuse of Spouse or Child, and Fleeing or Attempting to Elude a Police Officer charges
are entered into FCIC (State) information system.
f. VSO does not extradite on misdemeanor charges or civil writs of bodily attachments; these
actions are not entered into the NCIC (Federal) system.
3. CRITERIA FOR RECEIVING INFORMATION FROM OTHER JURISDICTIONS
a. A wanted person must be entered in FCIC or NCIC for hold to be placed, or for attempted
service. The following information must be provided:
• Name, Race, Sex, Date of Birth, Charge
• Issuing Authority, Date Issued
• Bond amount
S. RECORDING THE INFORMATION IN AGENCY FILES
1. Original warrants are filed alphabetically in Teletype Unit. All Volusia County warrants are
numbered automatically via entry into CJIS information system.
2. Out-of-state warrants are maintained in separate files, alphabetically.
3. All computer entries (CJIS, FCIC, NCIC) are verified with the original warrant.
4. Upon notification that a warrant is recalled or served, CJIS information system is immediately
updated and wanted person entries in FCIC and NCIC systems are canceled. The original warrant
is returned to the Clerk of the Court.

T. NATIONAL UNIFORM CRIME REPORT
1. The national Uniform Crime Report (UCR) produces crime statistics in relation to crime trends in
the United States.
2. These statistics are compiled from those submitted by various agencies throughout the U.S. to
include the VSO.
3. The Records Section enters UCR data into the UCR statistics computer program in accordance
with the Florida Department of Law Enforcement UCR manual.
4. The UCR statistics are compiled by the Central Records Section and forwarded to the Florida
Department of Law Enforcement on a semi-annual basis.
U. GUN PERMITS
1. The Records Section receives a list from the Florida Department of Law Enforcement (FDLE) of
people with State of Florida Gun Permits annually. The Records Section compares the list with
people who have been arrested in Volusia County during the year, the sends a list of any matches
back to FDLE.
V. MODUS OPERANDI FILE
1. The Records Management System includes a modus operandi file, which aids in the identification
of known career criminals and in the investigation of certain crimes.
2. The Career Criminal Unit maintains a serious/habitual offender file, which includes the modus
operandi of each serious/habitual offender arrested by the VSO.
3. In an effort to lead to the arrest of these offenders, information is collected, analyzed and
disseminated to affected operational components.
4. The Records Section enters modus operandi data into RMS. This information is analyzed and
incorporated into reports to affected operational units.
W. CENTRAL RECORDS COMPUTER SYSTEM SECURITY
1. PASSWORDS
a. The Record’s Management System (RMS) requires all users to change their passwords every
90 days. The RMS computer system disables the users account after 90 days, if the user has
not changed their password. The user must then contact Information Technology to have
their account reactivated.
b. Every user has the ability to change their password as often as every 30 days.
c. Users shall contact Information Technology if they need to change their password in a period
shorter than 30 days.
2. ACCESS CODES
a. Every user account is made up of the user’s Department Identification number (DID), their
password and what degree of access that user is authorized.
b. RMS will not allow the user to access any files unless that user’s account has been given
access to those specific files.
c. As Information Technology adds new users to the system, they are given a default set of
access codes allowing only inquiry access. The user is unable to add, modify or delete any
records within the RMS system.
d. The files in which a user has the ability to add, modify or delete is dependent on their position
and job requirements.
e. Access to add, modify, or delete records is given, taken away or modified based on electronic
mail from the user’s supervisor or by distribution sheets showing the employee has been
transferred, promoted, demoted or terminated.
f. Information Technology will maintain a file containing all electronic mail messages and
distribution sheets pertaining to new employees, transfers, promotions and terminations.
3. ANNUAL AUDIT

a. Information Technology conducts an annual audit beginning the first week of every year.
During the audit a listing of all past and present employees is sent to VSO Human Resources
Unit for a verification of job status. Once Human Resources has verified the list, it is compared
to the list of all users in accounts on RMS. If discrepancies are found, adjustments will be
made to the account and noted on the list.
b. The results of the audit will be maintained by Information Technology, with a copy sent to the
Professional Compliance Unit.
4. ACCESS VIOLATIONS
a. Every RMS account has a unique log-in consisting of a Department identification number
(DID) and a password. RMS will not allow a user to log-in unless that user knows the exact
password for a specific DID. For security, five failed log-in attempts disable the computers
ability to access the RMS computer system.
b. The user failing to log into the RMS system and causing the computer to be locked out of the
RMS system shall notify Information Technology of that fact and the reason they were unable
to log into RMS.
c. Any user finding a computer with access to the RMS computer system disabled shall notify
Information Technology.
d. Information Technology shall keep a log of all notifications of computers with access to the
RMS computer system disabled by failed log-in attempts and follow up on potential access
violations.
V. REFERENCES
• Procedures for Handling Public Records Requests

OFFICE

GO-082-02 01/05/2021 None
Title
WANTED RECORDS-FCIC/NCIC
I. PURPOSE
The purpose of this general order is to establish uniform procedures for the confirmation of a non-warrant
wanted entry that was entered by the Volusia Sheriff's Office (VSO) into the FCIC/NCIC computer systems
(Florida Crime Information System/National Crime Information System). This general order shall apply to
wanted entries such as missing persons, stolen property, etc. but shall not apply to warrants. Warrant
confirmation is covered under separate general order.
II. DISCUSSION
The FCIC/NCIC and RMS computer systems provide information for decision making by Detectives, Patrol
Deputies and other members of the law enforcement community. Information contained in FCIC/NCIC/RMS
is a tool to assist the Deputy and is not a substitute for professional police judgment. The information
furnished must be evaluated along with other facts known to the Deputy at the scene when making law
enforcement decisions.
III. POLICY
It is the policy of VSO that the Teletype Unit of the Communications Section shall be staffed and operational
twenty-four hours per day, seven days per week. This level of continual staffing will allow VSO to meet its
obligation to respond within the time allotted for inquires and wanted entry confirmations.
It shall also be the policy of the VSO to comply with all Florida Department of Law Enforcement (FDLE) rules
and regulations as outlined in the NCIC/FCIC manual and as contracted.
IV. PROCEDURE
A. FCIC/NCIC ENTRY
1. The Teletype Unit will record the information necessary for computer entry into FCIC onto the
appropriate FCIC/NCIC entry card. The FCIC entry card will be filed in the Teletype Unit, listing
the PCN and NIC number once the entry was accepted in FCIC or NCIC.
2. A PCN is a Persons Control Number; an eight digit number assigned by FCIC upon entry which
contains an alphabetic character ("T") followed by seven numerals.
3. A NIC is an NCIC number; a self-checking number consisting of an alphabetic character ("W" in
the Wanted Person File) followed by nine numeric characters which is automatically assigned by
the NCIC computer to each accepted record. The number must have valid check digits when used
to identify a record in a subsequent transaction.
4. All hard copy printouts of the FCIC/NCIC entry, along with any administrative messages such as
BOLO's will be filed with the original case file.

B. CONFIRMATION
1. All confirmation requests shall be verified by the Teletype Unit before a response is sent to the
inquiring agency.
2. For FCIC/NCIC purposes, confirmation is a substantive response such as a positive or negative
confirmation to an inquiring agency on a wanted status.
3. When a law enforcement agency receives a positive response (HIT) on FCIC/NCIC for a want
originating in Volusia County, that agency teletypes VSO to confirm the validity of the want before
taking action. The VSO terminal operator then has ten (10) minutes to furnish a substantive
response, i.e., a positive or negative confirmation or a notice that additional time is necessary for
confirmation.
4. Upon receipt of a wanted confirmation request, the terminal operator at the Communications
Section will make the confirmation request to the Teletype Unit.
5. The terminal operator at the Teletype Unit will respond back to the inquiring agency with the
information.
6. Once the terminal operator has confirmed the want, and the person or stolen property has been
confirmed recovered, the terminal operator will cancel the corresponding entry from FCIC/NCIC.
All correspondence regarding the confirmation will be filed with the original case file.

OFFICE

GO-082-03 01/05/2021 01/05/2021
Title
WARRANT CONFIRMATIONS
I. PURPOSE
The purpose of this general order is to establish uniform procedures for Teletype Unit personnel to confirm a
Volusia County warrant and to establish backup procedures for Communications Section personnel.
II. DISCUSSION
The FCIC, NCIC, and CJIS computer systems provide information for decision making by Detectives, Patrol
Deputies/Officers and others. Information furnished must be evaluated with other facts known to the
Deputy/Officer or Detective at the scene. Information contained in FCIC/NCIC/CJIS is a tool and is not a
substitute for professional police judgment.
When an agency receives a positive response on FCIC/NCIC/CJIS for a Volusia County Warrant, the terminal
operator has ten (10) minutes to furnish a substantive response, i.e., a positive or negative confirmation or a
notice that additional time is necessary for confirmation.
III. POLICY
It shall be the policy of the Volusia Sheriff’s Office (VSO) that the Teletype Unit be operational 24 hours per
day, 7 days per week. Warrant confirmations shall be performed by the Teletype Unit, and the terminal
operator shall furnish a substantive response within ten (10) minutes.
IV. PROCEDURE
A. CONFIRMATION OF POSITIVE RESPONSES (HITS)
1. Upon receipt of a warrant confirmation request, the terminal operator will check the warrant status
in the Clerk’s Case Management System (CCMS) and original warrant will be retrieved for
verification.
2. A positive confirmation teletype shall be sent to the originating agency listing the warrant
number(s), charge(s) and bond information.
3. When a negative response for confirmation is necessary, a teletype shall be sent to the originating
agency advising that the warrant cannot be confirmed.
4. When the Teletype Unit FCIC/NCIC terminal for warrants is not operational, the messages
reference confirmations will be received by the Teletype Unit backup terminal.
5. If the backup terminal will not receive messages, the messages reference confirmations will be
received by the main teletype terminal in the Communications Center. Communications personnel
will hand deliver confirmation messages to the Teletype Unit. The Teletype Unit shall respond
directly to the originating agency making the inquiry.

OFFICE

GO-082-04 01/05/2021 01/05/2021
Title
WARRANT VALIDATION
I. PURPOSE
The purpose of this general order is to establish guidelines to meet State criteria for warrant validation and
to define areas of responsibility for the criminal justice agencies involved in the warrant process.
II. DISCUSSION
The validation of a warrant increases the accuracy of the record and decreases liability for false arrest.
Validation obliges the Origination Agency (ORI) to confirm the record is complete, accurate and still
outstanding or active. Validation is accomplished by reviewing the original entry (CJIS/FCIC/NCIC) and
current supporting documents and by recent consultation with any appropriate complainant, victim,
prosecutor, court or other appropriate source or individual.
III. POLICY
It is the policy of the Volusia Sheriff's Office (VSO) that all concerned personnel shall strictly adhere to the
validation guidelines presented in this general order so that the integrity of FCIC/NCIC records can be
maintained.
IV. PROCEDURE
A. VALIDATION REPORTS
1. Each FCIC terminal agency must designate an individual to function as a Terminal Agency
Coordinator. This person shall be responsible for ensuring compliance with FCIC and NCIC policy,
including validation requirements.
2. The TAC is authorized to function across agency section boundaries (i.e., Communications
Section, Teletype Unit, Records Section, etc.) in order to coordinate the agency's FCIC/NCIC
activities.
3. Monthly validation reports are produced by the Florida Crime Information Center and supplied to
each entering originating agency. The validation report contains entries made into the FCIC/NCIC
files for a specific month of current and previous years.
4. Validations are validated online and automatically sent to FDLE. This should be done within 45
days after receipt of the validation report.
B. FCIC/NCIC WANTED PERSON FILE ENTRY CRITERIA
1. Wanted persons with the exception of writs of bodily attachment for child support are entered into
the NCIC system. Writs of bodily attachment for child support are entered in the FCIC system.

2. In cases where the capias/warrant specifies that the person will not be entered into NCIC, such
records will be maintained in CJIS or FCIC.
3. A Capias (arrest) is the general name for several species of writs, the common characteristic of
which is that they require the police officer to take the body of the defendant into custody; they are
writs of attachment or arrest. In English practice, the process of an indictment when the person
charged is not in custody.
4. A Warrant (arrest) is a written order issued by a magistrate directing a police officer or some other
person specially named, and commanding them to arrest the body of the named person.
C. MAINTAINING THE INTEGRITY OF FCIC/NCIC RECORDS
1. Agencies that enter records into CJIS/FCIC/NCIC are responsible for their accuracy, timeliness
and completeness. FCIC, as manager of State System, and CJIS Council, manager of the local
system help maintain the integrity of the system through:
• Automatic computer edits which reject certain common types of errors in data
• Automatic purging of records after they are in file for a prescribed period of time FCIC only
• Quality control checks by FBI personnel
• Periodically furnishing lists of all records on file for validation by the agencies that entered
them
D. ACCURACY
1. The accuracy of CJIS/FCIC/NCIC records must be checked by a second party. That verification
should include assuring that the available cross-checks, e.g., VIN/License numbers, were made,
and that data in the CJIS/FCIC/NCIC record matches the data in the investigative report.
2. Validation is an integral part of the fugitive search. The better the files, the more apprehensions
will be made.
E. TIMELINESS
1. CJIS/FCIC/NCIC records must be entered promptly to ensure maximum system effectiveness. A
timely entry in the Wanted Person File is one made Immediately after:
• The decision to arrest or authorize arrest has been made
• The decision has been made on whether and how far to go for extradition
2. For FCIC/NCIC purposes, extradition is the surrender by one state to another of an individual
charged or convicted of an offense outside its own territory and within the territorial jurisdiction of
the other.
3. A Timely Inquiry is an initiation of the transaction before an officer begins writing an arrest or
citation document of any kind; retaining inquiries when FCIC/NCIC is not available and submitting
them at once when the system returns, regardless of whether the subject is still in custody; inquiry
prior to release of a person who has been incarcerated; and inquiry upon those who appear at a
custodial facility to visit inmates.
4. A Timely Removal from the file means an immediate removal once the originating agency has
documentation that the fugitive has been arrested or is no longer wanted.
F. COMPLETENESS
1. Complete records of any kind include all information that was available on the person at the time
of the entry. The validation process should include a review of whether additional information has
become available (missing from original entry) that should be added. In addition, when an entry is
made or modifications or cancellations attempted, the record should be queried to ascertain that
the transaction was completed in both CJIS, FCIC and NCIC.
2. Complete inquiries on persons include numbers that could be indexed in the record, i.e., Social
Security Number, Passport Number, VIN, License Plate, Driver License Number, etc. Inquiries
should be made on all name/aliases used by the suspect.
G. GENERAL VALIDATION INFORMATION

1. One of the most critical issues confronted by CJIS and FCIC is the proper maintenance of the
on-line data files. Many problems can occur if the information in the files is inaccurate or no longer
active. Invalid records allowed to remain in the system could result in a violation of an individual's
civil rights for which an agency could become the subject of litigation.
2. CJIS and FCIC have established procedures to insure that inaccurate and inactive records
are removed. This process is required to insure integrity of the records for the CJIS, FCIC,
and NCIC databases.
H. FCIC/NCIC RECORD VALIDATION PROCEDURES
1. The Florida Department of Law Enforcement Criminal Justice Information Services (CJIS) Record
Validation Guide describes the procedure for validating records in the FCIC/NCIC computer
systems. The guide is available on the VSO intranet on the manuals and department references
page, as well as on the FDLE CJNET under the CJIS Resources link.
a. VSO employees validating FCIC/NCIC records are required to follow the FDLE CJIS Record
Validation Guide.
2. The CJIS validation application is used to complete required record validations online.
3. Validation reports are available in the Validation Application on the CJNet. On-line validation
records will be available the Monday after the first full weekend of each month. When the
validations are available an email notice will be sent to the agency.
4. VSO is responsible for completing validation of records listed in the report within thirty (30) days
of posting by FDLE.
5. Each record listed in the report must be confirmed as complete, accurate, and still outstanding or
active. Validation is accomplished by reviewing the entry and current agency supporting
documents, and by recent consultation with any appropriate complainant, victim, prosecutor, court,
non-entering agency, or other appropriate source or individual. In the event the agency is
unsuccessful in its attempts to contact the victim, complainant, etc., they must make a
determination based on the best information and knowledge available whether or not to retain the
entry in FCIC/NCIC.
6. Steps taken to validate records must be documented within the case file and all information used
to validate the records must be available during an agency audit for review.
7. Records that are validated one time by the end of the month following their entry and annually
thereafter for the life of the record:
• Wanted Persons
• Missing Persons
• Unidentified Persons
• Protection Orders
• Writs of Bodily Attachment
• Identity Theft File
• Violent Person File
• Group Member Persons

OFFICE

GO-082-05 01/05/2021 None
Title
RMS JUVENILE RECORDS
I. PURPOSE
The purpose of this general order is to ensure compliance with State and Federal laws relating to the storage
of juvenile criminal records via the Record Management System.
II. DISCUSSION
All personnel accountable for the collection, dissemination, and retention of juvenile records maintained by
the Volusia Sheriff’s Office (VSO) shall comply with Fla. Stat. Ch. § 39, which dictates that the criminal records
of juveniles not be commingled with those of adults.
Criminal records stored in the Record Management System shall be maintained in compliance with all State
and Federal laws.
III. POLICY
It shall be the policy of the VSO to maintain all computerized criminal juvenile records separate from those
of adults and limit the access of those records to only those authorized by the Sheriff.
IV. PROCEDURE
A. GENERAL
1. All personnel accountable for the collection, dissemination, and retention of juvenile records
maintained by the VSO shall comply with Fla. Stat. Ch. § 39.
2. All juvenile records shall be physically secured and shall require authorized access in accordance
with general order GO-082-06 Computer Security and Utilization. All juvenile records shall be
distinguished from adult records by use of a designated icon and the word JUVENILE in red.
B. AUTHORIZATION
1. The only positions authorized retrieval access to juvenile criminal records stored in the Records
Management System are:
• Records Section personnel
• The Information Technology Supervisor.
• Investigative Services Detectives
C. TRAFFIC RECORDS
1. Nothing shall prohibit the storage of traffic offenses which may be open to inspection in the same
manner as adult traffic records.

D. FIELD INTERVIEW INFORMATION
1. Nothing shall prohibit the storage of non-arrest field interview information which may be open to
inspection in the same manner as adult field interview information.
E. DISPOSITION
1. Records may be purged in accordance with Fla. Stat. § 39.12.
2. The VSO Records Custodian shall make the determination as to which records are to be purged,
and the method of disposition, in compliance with applicable law.
F. RECORDS CONTROL
1. Requests for obtaining records shall be made to Records Section personnel.
2. If the record is sealed, the Records Supervisor must authorize access to the particular file.

OFFICE

GO-082-06 01/05/2021 01/13/2022
Title
COMPUTER SECURITY AND UTILIZATION
I. PURPOSE
The purpose of this general order is to establish guidelines and regulations governing security and utilization
of computer hardware and software used on Volusia Sheriff’s Office (VSO) owned, purchased or leased
computer equipment.
II. DISCUSSION
As a law enforcement agency, it is imperative that the VSO diligently strives to maintain lawful adherence to
all state and federal laws. Compliance with copyright and software licensing laws can be difficult due to the
ease with which these products can be copied. Often the individual involved is not aware of the prohibitions
involved or the possible consequences of their actions. This general order is designed to familiarize all
members of VSO with the general content of these laws and the procedures necessary to ensure compliance.
III. POLICY
It is the policy of the VSO to abide by all software copyright and licensing agreements. Computer hardware
and software owned or operated by the VSO shall be used for official business purposes only. This policy is
applicable to all computer software and hardware currently installed or to be installed in the future.
IV. DEFINITIONS
Advanced Authentication – The verification of a user’s identity utilizing two (2) or more authentication
methods (e.g. username/password, biometrics, proximity card, hardware tokens, paper tokens, etc.). This is
also referred to as multi-factor authentication (MFA)
Authorized Software – is computer software that meets at least one of the following criteria:
• Approved by VSO Information Technology as an agency standard
• Purchased utilizing the Enterprise Resource Planning (ERP) System after approval by the
Information Technology Director or designee
• Developed by VSO staff or authorized agents for VSO business; and approval from the Information
Technology Director
• Submitted to, screened and approved by Information Technology for authorized use
Criminal Justice Information (CJI) – is the abstract term used to refer to all of the FBI CJIS provided data
necessary for law enforcement agencies to perform their mission and enforce the laws, including but not
limited to: biometric, identity history, person, organization, property (when accompanied by any personally
identifiable information), and case/incident history data. In addition, CJI refers to the FBI CJIS provided data
necessary for civil agencies to perform their mission; including, but not limited to data used to make hiring
decisions. The following type of data are exempt from the protection levels required for CJI: transaction

control type numbers (e.g. ORI, NIC, FNU, etc.) when not accompanied by information that reveals CJI or
personally identifiable information.
Copy of Record – The printed copy of electronic mail messages or a copy kept in electronic form, which
must be retained as per established retention requirements.
• The sender’s copy of email will be designated as the agency’s Copy of Record.
• The recipient’s copy of external email will be designated as the agency’s Copy of Record.
Copyright – is the right granted by law to an author, publisher, or distributor, for exclusive production, sale,
or distribution of specific computer software or a computer software package.
Digital Certificate Coordinator (DCC) – the agency’s point of contact and control that coordinates the
application and maintenance process for access to DAVID The DCC is a designated Alternate TAC and
member of the agency TAC Team. The DCC is responsible for ensuring internal access/control of authorized
users of DAVID, maintaining liaison with the Florida DHSMV, and auditing lists of current users against
reports provided by DHSMV.
VSO Issued Mobile Device – is a portable device such as a laptop, tablet, or smartphone that is owned by
the VSO and issued to an individual for the purpose of accessing agency systems via wireless technologies
such as Wi-Fi or cellular. The device is centrally managed by Information Technology to secure the device
and the data contained on the device.
Electronic Mail (Email) – is the electronic transfer of information typically in the form of electronic messages,
memoranda, and attached documents from a sending party to one or more receiving parties by means of an
intermediate telecommunications system. Email, which is created or received by an agency in connection
with official business, is a record that is subject to access and records management laws and regulations as
outlined in Chapter 119 of Florida Statutes.
Electronic Records – An electronic record is any information that is recorded in machine readable form.
Electronic records include numeric, graphic, audio, video, and textual information which is recorded or
transmitted in digital form such as electronic spreadsheets, word processing files, databases, electronic mail,
text messages, scanned images, digital photographs, and multimedia files.
External Electronic Mail – Electronic mail received from an outside agency or the public. Any email that is
generated from a domain other than the VSO domains (@vcso.us or @volusiasheriff.org).
Hosted/Cloud Based Systems – are computer systems that provide services that utilize the Internet to
access remote resources not managed by the VSO Information Technology Section. Examples of services
provided by hosted systems include, but are not limited to email, file storage, and file sharing.
Local Agency Security Officer (LASO) – a designated employee appointed by the IT Director whose role
is to ensure the agency’s compliance with the CJIS Security Policy (CSP) and act as the agency’s point of
contact with Florida Department of Law Enforcement (FDLE) for CSP related issues.
Mobile Device Management (MDM) – is software that facilitates the implementation of security measures
for mobile devices, such as tablets or smartphones, which allow for centralized oversight of the device’s
configuration and usage while providing protection and recovery controls. MDM provides remote
administration of mobile devices to include: locking devices, wiping devices, disabling devices, establishing
and locking device configurations, enforcing mandatory policy settings, and detecting unauthorized
configurations or software.
Non-Transitory Messages – are those records, which document or set official policies, actions, decisions,
or transactions and are for the perpetuation or formalization of knowledge. These records are subject to
public inspection
Personally Identifiable Information (PII) – is information which can be used to distinguish or trace an
individual’s unique identity, such as name, social security number, or biometric records, alone or when
combined with other personal or identifying information which is linked or linkable to a specific individual,
such as date and place of birth, or mother’s maiden name. PII shall only be used for criminal justice purposes
and shall not be divulged or disclosed to unauthorized personnel.
Personally Owned Devices – are any technology devices that were purchased by an individual and were
not issued by the VSO. This includes portable devices such as a laptop, tablet, cameras, or smartphone, and
portable storage and recording devices such as flash drives.
Physically Secure Location – for the purpose of this general order, is a facility, a law enforcement vehicle,
or an area, a room, or a group of rooms within a facility with both the physical and personnel security controls

sufficient to protect criminal justice information and associated information systems from unauthorized
access.
Public Records (Electronic) – Electronic records are public records when they are created or received in
the transaction of official business and retained as evidence of official policies, actions, decisions, or
transactions. Electronic Records that are kept because they contain valuable information are also public
records. Electronic Records, which constitute public records, must be identified, accessible, and retained just
like records in other formats and are subject to public inspection regardless of the format, storage media,
location, or method of transmission as outlined in Chapter 119 of Florida Statutes.
Publicly Accessible Computer – is any device that may be utilized by persons not employed or contracted
by the VSO. These devices tend to be designed for use by the general public and may be located in such
areas as hotel business centers, convention centers, public libraries, public kiosks, internet cafés, etc.
However, for the purposes of this general order, a personally owned device is also considered publicly
accessible if it is utilized by anyone other than the employee (e.g. another family member).
Remote Access – is temporary access to restricted systems by communicating through an external network
that is beyond the administrative and management control of the VSO or another authorized criminal justice
entity (e.g. the Internet).
Terminal Agency Coordinator Team (TAC Team) – is comprised of the agency-designated TAC and
Alternate TACs through FDLE. The Team is responsible for ensuring that the local terminal agency is in
compliance with applicable state and national policies governing the use of the FCIC, NCIC and Nlets
systems. The TAC also serves as the liaison between the local agency and FDLE in matters involving these
systems. The TAC is responsible for both internal and external duties associated with troubleshooting
problems, ensuring availability for FDLE audits, ensuring compliance with various User Agreements and
overall agency liaison with FDLE. Alternate TAC’s perform in the TAC’s absence and function as the point of
contact for DAVID (as the DCC) and user administrator for JusticeXchange.
Transitory Messages – do not set policy, establish guidelines or procedures, certify a transaction, or become
a receipt. Transitory messages are those records created for the informal communication of information and
might be compared to a telephone conversation, written telephone messages, “post-it” notes, or verbal
communications in an office hallway. They are not designed for the perpetuation or formalization of
knowledge. These records are subject to public inspection.
V. PROCEDURE
A. COMPUTER UTILIZATION
1. All hardware and software owned or operated by the VSO shall be used for official business
purposes only. No employee or any other individual or organization is authorized to utilize any
VSO computer hardware, software or related facilities and supplies for other than official VSO
business without the expressed written approval of the Information Technology Director or the
2. Resources covered by this general order include personal computers and servers and their
respective peripherals; mobile devices such as laptops, tablets, and smartphones; printers,
plotters and similar devices; computer workstations; data capture devices such as scanners, card
readers, bar-code readers, and similar devices, voice and data networks, communication services
such as leased, dial-up or private line circuits used for data transmission; modems, multiplexors,
channel/data service units or their equivalent; software programs (including but not limited to,
compilers, utility programs, control programs, operating systems, and application programs from
any source); control procedures and/or command procedures; documentation related to any of the
above; computer paper and forms; portable storage media such as magnetic tapes, tape
cartridges, optical disks, or flash drives.
3. VSO employees and/or independent contractors may utilize any of the above-mentioned
resources ONLY for projects expressly approved, authorized and scheduled by the Information
Technology Director or designee.
4. Personnel employed or representing the agency shall not maintain any expectation of or right to
privacy in the use or content of agency owned technical equipment.
5. Formal demonstrations of agency software or hardware, programming activities, and
dissemination of documentation to any individual or organization outside of the management
control of the VSO are prohibited without prior approval from the Information Technology Director

or designee. Division Chiefs, however, may authorize demonstrations of their user applications for
visitors or for training purposes when such exercises are carried out with reasonable precautions
against release of sensitive or proprietary information.
6. Computer generated data files or reports must be approved by the Sheriff or designee before they
may be distributed to persons or organizations external to VSO, unless it is required during the
course of conducting an investigation or authorized within the general orders. These requests must
be approved by the Sheriff or designee prior to preparation and distribution.
7. No devices other than portable storage and recording devices such as flash drives and cameras
may be attached to any VSO computer equipment without the expressed written authorization of
the Information Technology Director or designee. Approved devices may only be attached using
cables from known, trusted sources.
8. Information Technology must be notified for all computer related systems, networks, and
equipment that need to be moved or transferred. Information Technology will handle or authorize
the move to another location and all transfers of computer related systems, networks, and
equipment within the agency. Unauthorized moving of computer equipment, changing or adding
cable connections on computers and shared printers incorrectly may cause network failures or
introduce security vulnerabilities if connected improperly. This does not apply to desktop printers,
portable storage and recording devices such as flash drives and cameras, and VSO Issued Mobile
Devices.
9. No member shall bypass or modify any installed security systems or menu interfaces without the
expressed permission of the Information Technology Director or designee.
10. Mobile Data Computers (MDCs) shall be used only for official VSO business (Refer to general
order GO-082-07 Mobile Data Computer (MDC) Use and Administration).
B. AUTHORIZED SOFTWARE
1. The VSO recognizes and supports the legitimate interests of copyright holders, and prohibits its
employees and contractors from violating the rights of copyright holders. All users of commercial
software products licensed to the VSO are responsible for upholding the terms of the license
agreements.
2. The use of proprietary software without an approved license agreement is strictly prohibited
without prior written consent of the Information Technology Director.
3. No member shall install or use any software on a VSO owned or operated computer system unless
it is authorized and meets one of the following criteria:
a. The software has been approved by VSO Information Technology as an agency standard.
b. The software has been purchased utilizing the Enterprise Resource Planning (ERP) System
after approval by the Information Technology Director or designee.
c. The software has been developed by VSO staff or authorized agents for VSO business.
d. The software has been submitted to, screened and approved by Information Technology for
authorized use.
4. License agreements for commercial software often provide only a right to use the software; these
agreements do not transfer ownership of the software to the user. In most cases, license
agreements for software prohibit copying of the software, except for archival purposes. Most
license agreements also prohibit use of the software on any machine other than the one for which
the license was obtained. Unless the license clearly provides the right to copy the software or to
use it on another machine, users must assume that it is illegal to do so.
5. Before copying software, or installing software on a computer other than the one it was originally
licensed for, all users must insure that the license terms permit the copying or installation.
6. Questions regarding license agreements shall be directed to the VSO Information Technology
Director or staff.
7. Only computer software documented as authorized software may be used on any computer
owned, purchased, or leased by VSO. All original software and proof of license will be kept on file
with Information Technology unless authorized in writing by the Information Technology Director.

8. All software retained by the agency will be stored in a secure area within the Information
Technology Section; only those individuals within that section will be authorized to access such
software.
C. REQUESTS FOR COMPUTER HARDWARE OR SOFTWARE
1. All evaluations of computer hardware and software technologies shall be coordinated by the
Information Technology Section. This includes evaluations of new technologies as well as
upgrades to existing systems.
2. Members are prohibited from scheduling demonstrations or discussions with computer hardware
or software vendors without first contacting the Information Technology Section.
3. All requests for purchase, donation, or conversion of computer hardware or software shall be
forwarded through the normal chain of command. If the request is approved by the Division Chief,
the Division Chief shall forward the request to the Information Technology Director for action and
ordering.
4. Information Technology shall obtain all quotes for hardware and software purchases. The
Information Technology Director shall review the request to ensure that it complies with
established VSO hardware and software standards and resources can be made available to
support the installation and on-going maintenance. If a discrepancy is encountered, the
Information Technology Director shall contact the appropriate Division Chief and discuss the
request with them.
5. No computer software or hardware shall be ordered, purchased or accepted independent of VSO
Information Technology.
6. All new desktop computers, laptops, servers, and network equipment shall be purchased with
warranties. Information Technology shall determine the financial feasibility of extended warranties
for all other computer hardware and software. Once any given computer hardware or software
warranty expires, Information Technology shall either:
a. Extend the warranty if the hardware or software is still functional for agency purposes,
b. Replace the hardware with a new one or upgrade the software, or
c. Use the hardware or software without warranty until it ceases to adequately perform the
function for which it was purchased.
7. Information Technology shall be responsible for replacing out of date equipment.
8. All purchases of hardware, software applications, and custom programming which have a
negotiated contract that outlines the costs, payments, deliverables, time-line, and on-going support
must be reviewed by Information Technology. This applies to all technical purchases whether the
funding is from a VSO budget, grant funded, or provided by Information Technology.
9. All contracts for computer hardware, software, and technical services must be approved by the
VSO Information Technology Director, the Technology Review Committee, the Purchasing
Manager, and the General Counsel before returning to the Purchasing Unit for processing.
10. For all new computer-related systems and networks purchases, Information Technology shall work
with the requestor to determine whether training is necessary. Such training shall include, but not
be limited to end users and support staff.
11. All computers, computer related equipment, or computer software to be converted to agency use,
or accepted by the agency as a donation, shall be submitted to Information Technology for testing
and evaluation before acceptance for use by agency personnel.
12. Information Technology shall test and evaluate all proposed converted and donated computer
related equipment to ensure that it complies with established VSO standards. Information
Technology will report their findings to the originator. Any computer or computer related equipment
that does not meet VSO standards or is not feasible to support as determined by Information
Technology will not be accepted for agency use.
13. Donated computer software will not be accepted unless approved by the Information Technology
Director and the software can be legally licensed by the agency.
D. ELECTRONIC MAIL (EMAIL)

1. The electronic mail (email) system and all messages created therein are property of the VSO and
are intended to be used solely for VSO business purposes. The use of the email shall be treated
with the same degree of propriety, professionalism, and confidentiality as official written
correspondence or public records.
2. AUTHORIZED USES OF EMAIL
a. Authorized uses of email include the following:
(1) To facilitate performance of job functions
(2) To facilitate the communication of information in a timely manner
(3) To coordinate resources, locations and individuals for agency meetings
(4) To communicate with departments throughout the County, and
(5) To communicate with outside organizations as required in order to perform job functions
3. UNAUTHORIZED USES OF EMAIL
a. Unauthorized uses include but are not limited to the following:
(1) Personal usage
(2) Illegal activities
(3) Threats, harassment, intimidation
(4) Slander, defamation
(5) Obscene or suggestive messages or offensive graphical images
(6) Racial, religious, ethnic, or sexual slurs
(7) Political endorsements
(8) Commercial activities or solicitations
(9) Chain letters
(10) Misrepresenting one’s identity while using email except in bona fide undercover
investigations
(11) Intercepting, disrupting, or altering electronic communications
(12) Use of electronic mail system to send copies of documents/programs in violation of
copyright laws
(13) Use of electronic mail system to compromise the integrity of the VSO by spreading
rumors or gossip
(14) Use of the electronic mail system for “moonlighting,” job searches, or the advertisement
of personal business outside the realm of approved VSO Bulletin Board Systems
(15) Sensitive or confidential information to include, but not limited to FCIC/NCIC, CCH, III,
NLETS, evaluations, counseling statements, and personnel information
4. Personnel who receive unauthorized material via email shall immediately report the occurrence to
their supervisor.
5. Email shall only be used by those persons authorized by the Sheriff. Employees are prohibited
from using unauthorized means to gain access to email addressed to others. Employees shall not
disclose passwords to others. All electronic mail is subject to review by the Sheriff or designee.
6. Automatic forwarding of email (via rule or macro) received in the VSO email to or through another
email system is prohibited, unless the Information Technology Director grants a written waiver
based upon risk and operational needs.
7. Each user mailbox is a fixed size that can contain a limited amount of data. Once the limit is
reached, the user will be notified and their mailbox will be disabled from sending or receiving
additional email. All agency users shall be responsible for maintaining their email accounts by
reading their email on a regular basis, deleting messages not needed, filing messages needing to
be saved in personal folders, and professionally responding to those emails requiring a response.

8. All email sent via the VSO email system shall maintain a professional appearance. Background
colors (i.e. wallpaper) shall not be used and the email will only contain artwork or graphics essential
to convey the intended business message. The signature block of the email may contain all or part
of the following:
a. Name, Rank, Title
b. Work location or assignment
c. Work phone
d. Cell phone
e. Email address
f. Agency website or URL
g. Agency Star or one non-animated professional graphic
h. No other text or graphic may be included in the email signature block.
9. Agency users away from their workstation for short periods of time shall ensure their computer is
locked in order to prevent unauthorized use of their email account. Pursuant to this general order,
users shall log out computer whenever they are no longer in physical control of the computer for
an extended period of time.
10. Email distribution lists are available for the easy dissemination of email messages to a specific
group of individuals. All requests for new distribution lists shall be submitted to Information
Technology for review. Information Technology will be responsible for creating all approved
distribution lists and assigning an individual within the distribution list that will be responsible for
administering the list.
11. Only personnel authorized by the Sheriff or Chief Deputy shall send agency-wide email. The All
VSO email distribution list is access restricted to only those personnel approved to send agency
wide email..
12. Abuse of email messages or failure to properly maintain mailboxes may result in suspension of
the user’s account as well as disciplinary action (refer to general order GO-026-02 Standards of
Conduct).
13. Email may be monitored by Information Technology to ensure the proper use, efficiency and
security of the email system. Violations of this general order may be reported to the appropriate
unit or office supervisor so that they may request an official audit and determine what disciplinary
action is warranted.
14. The VSO utilizes filtering software to help prevent unwanted and inappropriate email (i.e. SPAM)
from entering the email system. This ensures the integrity of the system and provides an added
layer of security as this type of email is often used to initiate malicious attacks.
15. To help limit the amount of unwanted email, your email address should only be distributed for
business purposes and to trusted individuals and web-sites.
16. The email filtering software utilized by the VSO includes numerous factors to identify suspicious
email such as the sender’s information, inappropriate words or phrases, and suspicious
attachments. Any email that the filter classifies as suspicious is isolated for subsequent review by
Information Technology personnel.
17. Occasionally, the email filter will isolate legitimate email. Information Technology should be
contacted if you feel that you have not received a work-related email in a timely fashion as it may
have been isolated and waiting on a manual review.
18. Agency personnel must maintain an awareness of and guard against threats that are embedded
into emails like phishing, spear phishing, and vishing. Agency personnel must complete initial and
periodic training on social engineering tactics and network security threats.
19. BULLETIN BOARDS
a. The VSO shall permit the Union to post notices of the Union’s recreational and social
functions, elections, meetings, and names and addresses of officers, directors, and
representatives of the Union on the existing Union’s bulletin boards at all regular work
locations. A copy of each notice to be posted shall first be transmitted to the Sheriff prior to

posting. Under no circumstances shall the Union tender for posting any notice containing
material of a political nature or material tending to, directly and indirectly, disparage any
elected or appointed official, Volusia County employee, or employee of the VSO.
b. The VSO shall permit the notices set forth above to be distributed through the VSO electronic
mail system. Any such notice shall be transmitted to the Sheriff, the Chief Deputy, or their
designee, who shall arrange to have the notice posted on the VSO electronic mail system.
(No notice shall be posted directly by the Union.) To qualify for electronic mail distribution,
such notice must comply with the conditions set forth in Paragraph 1 above.
20. RETENTION OF EMAIL
a. Retention: All email, whether transitory, non-transitory, internal, or external, will be stored
indefinitely and subject to public records laws. Information Technology will be responsible for
archiving all email as the agency’s Copy of Record.
b. Research: Due to the enormous number of emails that will be stored, any supervisor
requesting any research of email shall submit the request in writing stating both purpose and
seriousness of the request. Submissions shall be via chain-of-command to the Internal Affairs
Section. After review, Internal Affairs will make inquiries to Information Technology.
E. COMPUTER SECURITY
1. It is the policy of the agency to protect the rights of the citizens and ensure employee safety by
following security protocols for the authorized access, storage and dissemination of all electronic
information.
2. To prevent the introduction of unlicensed software and computer viruses, all personal computers
are configured with security software. These measures ensure only authorized personnel are
allowed to perform software installations.
3. SECURITY AND CONFIDENTIALITY OF CRIMINAL JUSTICE INFORMATION
a. To ensure compliance with the FBI CJIS Security Policy (CSP) and all rules, regulations,
policies and procedures established for CJNet, FCIC/NCIC, III and NLETS, the IT Director
will appoint a Local Agency Security Officer (LASO) to ensure compliance with the CSP and
to act as the agency’s point of contact with FDLE for all CSP related issues. Only
documented, authorized personnel will be granted access to the various criminal justice
information systems; all such authorized users, to include contract law enforcement agencies
and its authorized personnel, will be bound by the security requirements as set forth in Section
III of the User Agreement with FDLE and, when applicable, the VSO Florida Crime Information
Center High Speed Interface User’s Agreement established for contract agencies.
b. Information obtained through computer interfaces to local, state, or federal criminal justice
systems, by means of access granted pursuant to Fla. Stat. § 943.0525 can only be used for
criminal justice purposes and shall only be accessed by authorized users while in a working
capacity.
c. Users of CJNet, FCIC/NCIC, III and NLETS or any other criminal justice information systems
shall adhere to all policies, procedures and operating instructions presently contained in the
following documents published on CJNet: (1) the FBI CJIS Security Policy; (2) operating
manuals for state and federal systems such as FCIC, NCIC, CCH, III, and NLETS ; and (3)
technical memoranda published by FDLE.
d. All electronic files that contain PII will reside within the Agency’s physically secure location.
All physical files that contain PII will reside within a locked file cabinet or room when not being
actively viewed or modified. PII is not to be downloaded to workstations or mobile devices or
to systems outside the protection of the Agency. PII will not be sent through any form of
unsecure electronic communication. When disposing of PII the physical or electronic file
should be shredded or securely deleted. All disposal of PII will be done by authorized Agency
personnel only.
e. Electronic and physical media containing CJI while in transport (physically moved from one
location to another) shall be protected to prevent inadvertent or inappropriate disclosure and
use.
(1) Media will remain in the possession of authorized personnel at all times.
(2) Media shall be transported in a secure container

(3) Electronic media shall be encrypted prior to transportation. Minimum encryption
strength is 256bit 3DES encryption.
f. Personally Owned Devices are prohibited from connecting to agency networks or accessing
agency systems other than to access web-based email or for authorized technical support
staff to perform privileged support functions on agency systems.
g. Annually, the Central Records conducts a documented audit of DAVID to ensure that the
proper safeguarding of information, and the authorized access, use and dissemination of
information are adhered to and maintained. A report of the findings will be made available to
the Sheriff and Command Staff.
4. PHYSICAL SECURITY
a. Access to Physically Secure Locations shall be controlled pursuant to the FBI CJIS Security
Policy.
(1) Only authorized personnel shall be granted access.
(2) Access shall be restricted via badge swipes or physically locked doors.
(3) Unescorted access by visitors is not permitted and must be accompanied by an
authorized agency member.
(4) All computer screens will be turned away from public view.
(5) All physical media containing CJI will be locked in filing cabinet in a locked office, and
only authorized personnel will have a key to this cabinet.
(6) All servers will be locked in a secure server room, and only authorized personnel will
have access to the server.
(7) Physical data cables used to connect equipment will be only from known, trusted
sources.
b. Physical security measures for computers and network workstations are the responsibility of
the office or unit where those systems are installed and located. The individual unit or office
supervisor is responsible for providing physical safeguards for the hardware, software and
data to the same extent as is provided for other agency property in the unit. All computers
and workstations shall use both logical and physical security as preventative measures.
c. Pursuant to the FBI CJIS Security Policy, any device outside of a Physically Secure Location
that has access to criminal justice information shall require Advanced Authentication methods
to verify the identity of a user.
(1) Members shall immediately report lost or stolen authentication devices such as USB
tokens to Information Technology so the device can be disabled from accessing agency
systems.
d. Computer equipment will be kept in areas not easily accessible to the public or unauthorized
personnel. Agency personnel will control access to computers, servers, or attached
hardware. This does not include outside agencies that have requested and been granted
access to agency data. It is the responsibility of the requesting agency to ensure compliance
with appropriate security measures.
(1) Access can also be considered the unintentional viewing of information on a computer
screen. All computers must be placed in such a manner as to prevent viewing by
unauthorized personnel.
(2) Employees shall log off any computer that contains or has access to the agency
computer network, mail system, files, FCIC/NCIC, or software whenever they are no
longer in physical control of the computer for an extended period of time.
5. REMOTE ACCESS
a. Remote Access to agency systems from a device other than a VSO Issued Mobile Device
shall be limited to high-level technical support staff to perform privileged support functions on
agency systems and requires prior written authorization from the Information Technology
Director. Any request for Remote Access must clearly define the operational need for such
access.

b. A publicly accessible device is prohibited from remotely accessing agency systems other than
the web-based email system.
c. Vendors and contractors requiring remote access will not be granted access until all CJIS
Security Policy requirements are met (fingerprint-based background check, complete security
awareness training, and provide a signed copy of security addendum acknowledgement).
Vendors shall be provided access only for compelling operational needs to systems the
vendor supports. Information Technology shall monitor, control, and log vendor remote
access to agency systems.
6. MOBILE DEVICES
a. Only VSO Issued Mobile Devices that have been configured and deployed by Information
Technology are authorized to access agency systems other than the web-based email
system.
b. Information Technology shall be responsible for ensuring VSO Issued Mobile Devices employ
the proper security controls to protect sensitive criminal justice information in accordance with
the FBI CJIS Security Policy. Depending on the type of mobile device, the following security
controls will be implemented.
(1) Mobile Device Management (MDM)
(2) Advanced Authentication
(3) Device encryption
(4) Personal firewalls
(5) End point protection software suite
(6) Ad blocker software
c. VSO issued mobile devices utilizing wireless access (Wi-Fi) shall adhere to the following:
(1) Utilize the access solely for VSO business purposes.
(2) Access is restricted to authorized personnel utilizing agency owned equipment only.
(3) The use of public wireless networks is not permitted.
(4) All personal use is prohibited.
d. Information Technology shall monitor all wireless connections and audit logs associated with
wireless devices as well as the systems and applications that the device accesses. Audit logs
will be reviewed on a monthly basis or more frequently if there is an increased risk to agency
information or systems.
e. Only agency provided Bluetooth devices shall be paired with CJI systems. All other Bluetooth
devices are not to be utilized or paired with Agency systems, networks, and hardware. Agency
Bluetooth devices shall:
(1) Maintain an encrypted security mode between the device and the pair.
(2) Be in a hidden mode to ensure that other individuals cannot connect to it.
(3) Only activated when the device is needed.
(4) Ensure firmware is up-to-date and that all patches are current.
f. Lost, stolen, or otherwise compromised VSO Issued Mobile Devices shall immediately be
reported to Information Technology so the device can be disabled from accessing agency
systems and wiped of all information residing on the device.
g. Information Technology will remotely monitor VSO Issued Mobile Devices for unauthorized
configurations such as bypassing or modifying security controls, unauthorized software, and
unauthorized usage. Upon detection of a violation:
(1) The associated device will be disabled and the incident reported to the employee’s
Division Chief via chain of command.
(2) The device will not be enabled again until Information Technology obtains physical
custody of the device, reestablishes the proper security controls on the device, and
determines that the data on the device has not been compromised.

h. If, for any reason, it is determined that criminal justice information has been compromised on
a VSO Issued Mobile Device, the Information Technology Directory shall notify FDLE in
accordance with this general order regarding a Computer Security Incident Response.
i. In addition to the abovementioned general orders regarding mobile devices, VSO Issued
Mobile Devices are subject to the same policies as fixed devices with regard to management
and security controls.
7. USER ACCOUNTS AND ACCESS
a. Positive control shall be maintained at all times to prevent access to information by
unauthorized personnel. The supervisor of each unit will be responsible for requesting
network access for personnel under their direct control. At no time will any individual be
allowed to access information without specific authorization of the supervisor.
(1) For access to the agency network a request must be submitted to Information
Technology listing the name and VSO ID number of the individual or individuals for
whom access is being requested. Each individual that is allowed network access will
have a user name consisting of their first initial followed by their last name (and another
identifying character in the event of duplicate naming). The new user will be advised of
their initial password. Subsequent problems with passwords must be submitted to the
Information Technology Help Desk.
(2) Users will be authorized access to specific resources of the agency computer network
based upon their business needs and assignment. For access to restricted resources
of the network the unit supervisor shall initiate the request for access by supplying the
Information Technology Help Desk with the user’s name, DID and assignment; the
business need for access and the proper access requested. For access to E-Agent,
DAVID and/or JusticeXchange, documented supervisory requests containing the above
information will be submitted as follows:
• Supervisors of those employees that require access to E-Agent shall initiate a
separate email request for each individual employee that requires access. The
email will be sent to the VSO TAC Team via email at [email protected].
• Supervisors of those employees that require access to DAVID or JusticeXchange
shall initiate a separate email request for each individual employee that requires
access. The email will be sent to the VSO TAC Team via email at
[email protected]. Exception: Sworn personnel are authorized access to
JusticeXchange and are not required to follow authorization protocol as outlined
above.
(3) User requests to access systems that are protected by Public Key Infrastructure (PKI)
certificates issued by the agency shall adhere to the following:
• Include authorization by a supervisor or responsible official.
• Information Technology shall verify the identity of the certificate holder.
• Information Technology shall ensure the certificate is issued to the intended party.
• All PKI certificates shall be issued by Information Technology.
(4) Employees are prohibited from opening multiple concurrent active sessions or logons
for one user identification in applications accessing criminal justice information.
(5) Employees shall not attempt to gain access to unauthorized resources of the network;
employees will not make direct application for access to restricted resources. If an
employee identifies a legitimate need for access in the performance of duties, the
employee will request this access through their immediate supervisor. The agency TAC
Team will, via email, notify the respective supervisor of any attempts by an employee
to directly apply to the host/provider of a restricted resource. The employee will be
provided with a copy of this general order for refresher training and will review the
penalties associated with unauthorized access/use of confidential information.
(6) All authorized users of DAVID will be required to read and sign the VSO Florida
DHSMV-DAVID Authorization and Acknowledgement form (VSO 041911.001) located
on the intranet under Agency Forms/Administrative/DAVID Access - Acknowledgments.
A scanned copy of the signed and dated authorization form will be emailed to the TAC
Team at [email protected]. The original will be placed in the employee’s field file.

(7) Employees shall not make unauthorized changes to the network permissions that would
allow them or other users to access unauthorized resources of the network. If an
employee finds their user account has been given access to unauthorized resources of
the network, the employee shall immediately notify the Information Technology Help
Desk.
(8) Information Technology will modify access to resources based on the distribution sheets
showing the employee has been transferred, promoted, or demoted. However, it is
ultimately the responsibility of the unit supervisor to notify the Help Desk when an
employee’s status changes resulting in a change to that employee’s network
permissions.
(9) When an employee terminates from the agency:
• Although the Human Resources Unit shall ensure that Information Technology
and the agency TAC Team are officially notified as expeditiously as practical
under the circumstances of the termination, it is the responsibility of the respective
employee’s immediate supervisor to notify Information Technology and the TAC
Team of the anticipated/actual termination date as soon as possible either by
email or telephone.
• Information Technology will ensure that the user account of the individual will be
immediately removed from all agency systems.
• The agency TAC Team will ensure that the individual’s user account(s) for E-
Agent, DAVID and/or JusticeXchange are revoked/terminated with the proper
database host.
(10) For transfers or terminations, the employee’s immediate supervisor may request that
Information Technology provide access to the contents of the employee’s network user
folder at the time of the transfer or termination. Sixty (60) days after the employee’s
termination, Information Technology may delete or disable access to the user’s network
folder unless it is determined that this information is still needed.
(11) In the event an employee is relieved of duty or suspended, the employee’s immediate
supervisor shall notify Information Technology. If the employee also has access to E-
Agent, DAVID, or JusticeXchange, the supervisor shall immediately notify the TAC
Team via [email protected] and/or [email protected]. The Division Chief shall then
determine the appropriate access levels to network resources.
(12) A Division Chief or the Internal Affairs Section may cause a user’s account to be
temporarily disabled by request. Such request should be directed to the Information
Technology Director. The user account shall remain disabled until the requesting
authority advises the account may be reactivated. If the employee also has access to
E-Agent, DAVID or JusticeXchange, the Division Chief or Internal Affairs Commander
may request the user’s account be inactivated by notifying the TAC Team via
[email protected] and/or [email protected].
(13) The agency reserves the right to access any information contained in agency owned
software or devices and may require personnel to provide passwords to files that have
been encrypted or password protected.
8. DATA BACKUPS
a. The following control procedures shall be used to ensure the security of data being
maintained in agency computer systems.
(1) All data files that are stored on a network server are backed up on a regular basis by
Information Technology. Due to their size, email archive files (i.e. PST files) shall be
backed up no more than once a week. All other backup schedules and media rotations
will be determined and implemented by Information Technology.
(2) Backup media for network servers will be stored in a secure area. Information
Technology will be responsible for determining if, and how often, back up media needs
to be sent to a secure location for disaster recovery purposes.
(3) Files stored on local hard drives will not be backed up and are the responsibility of the
individual unit as to the safety and integrity of such data.

9. PASSWORDS
a. Information Technology shall establish the rules governing the passwords for each agency
system (e.g. CAD, RMS). Overall, employees shall ensure that their passwords for any other
agency systems shall, at a minimum, conform to the following:
(1) Passwords shall be known only to the assigned person and shall not be shared.
(2) Passwords should be memorized. Passwords will not be stored in data files, printed on
reports, displayed on workstations, or programmed to function keys.
(3) All passwords shall be a minimum of eight (8) characters. The password shall not be
identical to the previous ten (10) passwords, and shall consist of at least three (3) of the
following criterion: uppercase letters, lowercase letters, numbers, or punctuation
(special characters). No part of the user’s name or VSO ID shall be used in the
password.
(4) Passwords should be sufficiently difficult to prevent unauthorized users from guessing
the correct password. The names of children, pets, spouses, favorite teams, favorite
bands, telephone number(s), anniversary dates, birth dates, etc. should not be used.
(5) Passwords must be changed every 90 days or immediately if a security breach should
arise.
(6) Compromised passwords will be changed immediately by contacting the appropriate
authority.
(7) Information Technology shall implement additional password complexity rules for
agency systems to ensure the integrity of passwords.
10. SYSTEM AND INFORMATION INTEGRITY
a. To ensure the overall integrity of the VSO systems, Information Technology will be
responsible for the following:
(1) Monitor and assess the risk level of security alerts and advisories as they pertain to the
VSO systems.
(2) Identify, document, and implement measures to protect the VSO systems from
vulnerabilities identified through security alerts and advisories.
(3) Notify agency personnel of security alerts and recommend preventive measures as
appropriate.
b. The VSO network utilizes comprehensive firewall, intrusion detection, anti-virus, and anti-
spyware solutions to protect against malicious computer attacks. This includes various
applications, which automatically protect each personal computer and server attached to the
network by scanning all files, memory, email attachments, and disks.
c. For those computers not on the network, preventive measures must be taken when working
with media created or modified by a computer outside the VSO. Before use, this media must
be scanned for malicious software by using an anti-virus program on a designated computer
in the local work area.
d. Information Technology will monitor firewall, intrusion detection, anti-virus, and other system
logs for potential or attempted breaches. Members are also required to diligently monitor
individual workstations or mobile devices for signs of potential security incidents. Some
possible indicators of a security incident include:
(1) The system unexpectedly freezes or crashes without clear reason;
(2) The system displays unusual error messages, pop-ups, or advertisements;
(3) The system is responding slower than normal;
(4) Your files are suddenly missing;
(5) New files with novel or strange names appear without clear reason;
(6) The home page for your Internet browser changes unexpectedly;
(7) Unable to browse the Internet;

(8) When selecting search results, you are redirected to random websites;
(9) The desktop background changes unexpectedly;
(10) The system is performing actions on its own.
e. Any employee who has reason to believe malicious software has infested agency owned
computer hardware and/or software or that the integrity of agency information systems has
been compromised in any way shall do the following:
(1) Stop using the affected workstation.
(2) Do not power off or reboot the affected workstation.
(3) Document the behavior including the complete error message, if any.
(4) Immediately notify the unit or office supervisor.
(5) Immediately notify the Information Technology Help Desk.
(6) If connected via a wired connection (Ethernet cable), physically disconnect the device
from the network.
f. Information Technology personnel will perform the following to remedy any agency owned
computer hardware and/or software infected with malicious software:
(1) Assist employees in identifying, and, whenever possible, removing the malicious
software.
(2) Locate and test all removable media used on the suspect equipment.
(3) Check any computer equipment that may have come in contact with the removable
media.
11. PATCH MANAGEMENT
a. Information Technology shall maintain a centralized patch management system to ensure the
prompt installation of newly released security patches, service pack updates, and other
software updates. This system will incorporate the following elements:
(1) Automatic notification of newly released updates;
(2) Ability to review and test updates in a lab environment before deploying to agency
devices;
(3) Automatic distribution and installation of updates on affected devices without end-user
intervention;
(4) Ability to rollback updates after deployed to agency devices.
12. TAMPERING
a. No employee shall attempt to tamper with computer hardware, software, or networks without
the expressed written consent of Information Technology. Tampering constitutes, but not
limited to, the following actions:
(1) Installing or removing any hardware or software other than portable storage and
recording devices.
(2) Removing, disabling, or circumventing security hardware or software.
(3) Making any connections to the network.
(4) Installing any associated hardware or software.
(5) Making any changes to computers either internally or externally.
(6) Making any type of cable attachments other than for portable storage and recording
devices. Only use data cables from known, trusted sources.
(7) Perform any type of maintenance or repair (not include changing toner cartridges, ink
cartridges, or ribbon for printers).
b. Outside agencies and vendors may not perform any type of action to any computer hardware
or software unless specifically authorized by the Information Technology Director and
supervised by Information Technology personnel.

13. ELECTRONIC DATA STORAGE: USE OF AN OUTSIDE SERVICE PROVIDER
a. When an outside/third-party provider is utilized for electronic data storage, a written
agreement shall address the following:
(1) Data ownership;
(2) Data sharing, access and security;
(3) Loss of data, irregularities and recovery;
(4) Data retention and redundancy’
(5) Required reports, if any; and
(6) Special logistical requirements and financial arrangements.
b. Use of an outside service is not authorized unless specifically reviewed and authorized in
writing by the Information Technology Director who shall oversee the process and approve
moving forward with any such required agreements/contracts on behalf of the VSO.
F. COMPUTER SECURITY INCIDENT RESPONSE
1. Any suspected computer security incidents will immediately be brought to the attention of the
Director of Information Technology.
2. Information Technology will conduct a technical review to determine if further investigation is
necessary. Based on these findings, the Information Technology Director will notify the Support
Operations Division Chief of suspected tampering for further investigative action.
3. The Director of Information Technology, or designee, shall use an IT Security Incident Response
Form (Attachment A) to immediately notify FDLE of any incidents involving a suspected
compromise of the confidentiality, integrity, or availability of criminal justice information.
4. Recovery activities, if required, will include restoration via backup of data files, replacement of any
hardware as needed and the repair of any weaknesses in the network suspected of having allowed
the security breach. Temporary blocking of the system may be required during recovery phase,
but down time will be minimized so as not to interrupt operations more than absolutely necessary.
G. COMPUTER HARDWARE AND SOFTWARE MODIFICATIONS
1. To prevent unnecessary repairs, delays, or damage to agency owned computer hardware and
software and to ensure alterations to computer hardware and software are made in accordance
with service contracts or warranties, all installation and modifications of computer hardware and
software shall be performed by Information Technology. By regulating the installation of computer
hardware and software in this manner, the agency can also better prevent potential security
breaches such as the introduction of computer viruses, malware, or ransomware.
2. Agency computer hardware and software shall not be installed, relocated, or in any way altered
without the consent of the Information Technology Director or designee. This does not apply to
portable storage and recording devices and VSO Issued Mobile Devices, with the stipulation that
all data cables used are from known, trusted sources. Also, consumable items such as printer
ribbons, toner cartridges, ink cartridges and similar items shall be replaced by each section as
necessary.
3. Individuals requiring installation, relocation, or alterations of computer hardware or software
covered by this general order shall:
a. Call or submit a request to the Information Technology Help Desk, indicating the desired
installations, relocations, or alterations.
b. Information Technology personnel shall determine if the request is feasible and can be
accomplished according to agency general orders.
c. Information Technology personnel will obtain a cost analysis and notify the requesting
personnel, when new computer hardware or software purchases are necessary to accomplish
the request. The requesting personnel will then be responsible for requesting the purchase
as outlined in this general order.

d. Information Technology personnel shall coordinate, schedule, and as necessary, perform the
requested changes. Information Technology personnel shall keep involved agency personnel
informed as to status of the request.
4. Information Technology personnel shall not approve or support the installation of agency owned
software on Personally Owned Devices or other devices beyond the administrative and
management control of the VSO Information Technology Section unless specifically authorized by
the Information Technology Director.
5. Only legally obtained and licensed software, with proof of licensing for each instance of use, shall
be installed on agency owned computer hardware. Information Technology personnel shall not
install, support, or maintain any other software. The Information Technology Director shall notify
the involved person’s Division Chief via chain of command, reporting all instances of:
a. Installation of unlicensed or unauthorized software on agency owned equipment.
b. Computer viruses on agency owned equipment.
c. Any alterations to agency owned hardware and software without the consent of Information
Technology.
H. COMPUTER REPAIRS
1. Problems or malfunctions with hardware (PC's, printers, servers, or other computer equipment),
agency approved software, and agency-wide systems, shall be reported by contacting the
Information Technology Help Desk. Unless authorized by the Information Technology Director,
only Information Technology personnel shall contact hardware or software vendors to obtain
technical support.
2. For problems encountered with critical systems outside of the normal business hours for
Information Technology, a supervisor at the VSO Communications Center shall be notified and
will be responsible for contacting the on-call personnel from Information Technology.
3. If available, the following information shall be provided to the Information Technology Help Desk
for each reported problem:
a. Person’s name and phone number.
b. Equipment location, building and/or room number.
c. Equipment information such as manufacturer, node name, and station number, if applicable.
d. VSO property control number.
e. Identity of the program and function being used and statement of the problem.
4. Information Technology personnel shall diagnose each problem or malfunction and will be
responsible for coordinating all repairs. Upon completion of each repair, the reporting party will be
notified by the Information Technology Help Desk.
5. If the hardware or software is covered by a service contract, then Information Technology shall
ensure that the repairs are made in accordance with the terms and conditions of the service
contract.
6. Information Technology will determine any costs of the repair not covered under a service contract
and notify the appropriate Division Chief through normal chain of command. The purchase of new,
replacement or upgraded computer hardware and software shall be the responsibility Information
Technology as outlined in this general order.
I. ELECTRONIC RECORD RETENTION AND DISPOSITION
1. There is no single retention period that applies to all Electronic Records or all Electronic Records
in a particular format. Retention periods are determined by the content, nature, and purpose of
records, and are established based on their legal, fiscal, administrative, and historical values,
regardless of the format in which they reside.
2. Scheduling the retention and disposition of all Electronic Records will be in accordance with the
provisions of Chapter 1B-24, Florida Administrative Code (FAC)
3. Regardless of the retention periods established by Chapter 1B-24, FAC, all email, whether
transitory, non-transitory, internal, or external, will be stored indefinitely and subject to public

records laws. Information Technology will be responsible for archiving all email as the agency’s
Copy of Record.
J. COMPUTER EQUIPMENT AND MEDIA DISPOSAL
1. Computer hardware and accompanying electronic storage media utilized on agency systems may
contain sensitive law enforcement or confidential information that could pose a security risk if not
properly disposed. As such, all personnel shall be responsible for ensuring that proper procedures
are followed when disposing or reusing computer hardware or media that contains, or has ever
contained, sensitive information.
2. The scope of this general order applies to any electronic information storage media that contains
or may have contained sensitive or confidential data that will be disposed, reused, released, or
otherwise transferred outside of the agency’s control. This applies to all media including but not
limited to disk drives, CDs, DVDs, magnetic tape, floppy disks, removable drives, memory cards
and sticks, USB drives, PDAs, and digital cameras.
3. Agency owned software and applications are protected resources and therefore, will not be left on
equipment or media when transferred outside of the agency’s control.
4. The final disposition of any media containing the agency’s Copy of Record for Electronic Records
will be established in accordance with the provisions of Chapter 1B-24, Florida Administrative
Code.
5. The final disposition of removable or reusable media will be the responsibility of the custodian of
the media in accordance with this general order. This includes, but is not limited to, CDs, DVDs,
magnetic tape, floppy disks, removable/portable drives, memory cards and sticks, and USB drives.
6. Information Technology shall be responsible for the final disposition of obsolete or damaged
computer systems and hardware as defined in this general order. Prior to releasing this hardware
outside of agency control, Information Technology will ensure that it does not contain sensitive,
confidential, or protected information. This includes removing all media, including hard drives, that
contain such information and securely storing the media until it can be physically destroyed by
means such as incineration, shredding, or wiping of data.
7. Computer hardware and media that have been used to process, store, or transmit confidential,
sensitive, or protected information shall not be released from the agency’s control unless it is
necessary for investigative purposes. Computer hardware and media being released for other
purposes may not be done without prior written consent of the Information Technology Director
until the equipment is sanitized and all stored information has been removed as outlined below:
a. Deletion of items or reformatting of media is not authorized for the purpose of media
sanitation.
b. Wiping information is a level of media sanitization that protects the confidentiality of
information against data, disk, or file recovery utilities and data scavenging tools. Overwriting
is the only acceptable method of wiping media for sanitation purposes.
c. Overwriting cannot be used for media that is damaged or otherwise not writeable. In these
instances the media will be destroyed in accordance with this general order.
d. Overwriting software and hardware products must comply with Department of Defense
cleaning and sanitizing standard DoD 5220.22 for spinning disk technologies and NIST 800-
88 for solid state and flash based devices or otherwise approved by the Information
Technology Director.
8. The destruction of media that has been used to process, store, or transmit confidential, sensitive,
or protected data will be performed as outlined below:
a. If no longer required, the contents of any media will be made unrecoverable prior to disposal.
b. Destruction is the act of discarding media with no other sanitization considerations. Media
that is not damaged may be sanitized as defined in this general order prior to disposal.
Otherwise, the media will be physically destroyed by means such as incinerations, shredding,
or pulverizing prior to disposal.
c. Media containing sensitive or confidential information awaiting destruction will be securely
stored within the agency’s control until such a time that it can be physically destroyed by
means such as incineration, shredding, pulverizing, or sanitized.

d. Deletion of items or reformatting of media is not authorized for disposal purposes since
information can still be recovered using data, disk, or file recovery utilities or data scavenging
tools.
e. For media destroyed using shredders or disintegrator devices, the size of the refuse should
be small enough that there is reasonable assurance in proportion to the data confidentiality
level that the information cannot be reconstructed.
f. Optical storage or rewriteable media including compact disks (CD, CD-RW, CDR, CD-ROM),
optical disks (DVD), and, magnetic tape, hard drive, flash drives must be physically destroyed
by means such as incinerations, shredding, or pulverizing.
g. Prior written consent of the disposal methods must be obtained from the Information
Technology Director to ensure compliance with this general order.
K. INTERNET USAGE
1. It is the intent of the VSO to support the use of new technology in the delivery of services to its
personnel. The Internet provides access to valuable information, and as such, is deemed to be an
appropriate use of technology by agency employees. This general order also applies to access to
the Criminal Justice Network (i.e. CJNET).
2. The Internet shall be utilized solely for official VSO business purposes. The use of the Internet
shall be treated with the same degree of propriety, professionalism, and confidentiality as official
written correspondence or public records.
3. The agency encourages authorized and trained personnel to utilize the Internet for investigation
and publication of agency activities. Security of data and access should be discussed with
Information Technology to ensure that confidential information cannot be accessed by
unauthorized persons.
4. To ensure compliance with proper Internet usage, the VSO utilizes network monitoring software.
All messages and Internet sites visited can be retrieved and reviewed. Personnel employed or
representing the agency shall not maintain any expectation of or right to privacy in the use or
content of agency owned technical equipment.
5. Managers and supervisors must remain vigilant to ensure proper Internet usage and to maintain
employee productivity. If a supervisor or manager suspects that an employee may be using the
Internet for unauthorized use, then they may submit a request to Information Technology for a
history of an individual’s Internet activity.
6. All requests from the public or media for information regarding an employee’s use of the Internet
shall be referred to the Public Information Office.
7. The VSO utilizes Internet filtering software intended to prevent access to web sites that have been
classified as inappropriate for business purposes. As part of the filtering software, every individual
within the agency will be assigned an Internet access level based upon their assigned
responsibilities.
8. It should be noted that abovementioned Internet filtering software is intended merely to assist the
employee in determining proper Internet usage. It is ultimately the employee’s responsibility to
ensure that the Internet is used solely for official VSO business purposes.
9. If an employee feels that a legitimate web site necessary for official VSO business is being blocked
by the Internet filtering software, then they should have their immediate supervisor submit the site
to Information Technology for review and re-classification.
10. Requests for permanent increased Internet access must be submitted to the Division Chief through
the employee’s normal chain of command. If the request pertains to an on-going investigation,
then the employee’s immediate supervisor may submit a request for a temporary 30-day increase
in Internet access directly to Information Technology. It will be the responsibility of the requesting
supervisor to notify Information Technology when the increased access is no longer necessary or
if it needs to be extended beyond 30 days.
11. Utilizing public hosted or cloud based email or file storage systems in the conduct of official
business without the expressed written authorization of the VSO Information Technology Director
is prohibited unless such activity is required as part of an investigation.

12. Confidential or sensitive information shall not be transmitted to sites that do not utilize a trusted
secure (encrypted) connection. This includes, but not limited to, instant messaging sites.
13. Employees shall not allow non-agency employees to use or have access to agency provided
systems. Agency provided Internet accounts should be used only by agency personnel and only
for official business.
L. IN-HOUSE APPLICATION DEVELOPMENT AND MODIFICATIONS
1. It is the policy of the VSO to identify the software application needs to fulfill the vital requirements
of the organization and, when feasible, develop those applications in a timely and efficient manner
utilizing in-house resources.
2. All requests for new development or modifications shall be made to the Division Chief via the
requestor’s chain of command. All requests shall contain a brief overview of the concern. Approved
requests shall be forwarded to the Information Technology Director for review.
3. The Information Technology Director shall review the request and schedule any meetings with the
appropriate personnel. During this review, the Information Technology personnel will work with the
requestor to ensure all requirements and scope are identified.
4. Based upon the review, the Information Technology Director will determine the project feasibility.
If in-house development is approved, the Information Technology Director will ensure the proper
specifications are documented and assign the project to the appropriate developer.
5. If for any reason the requested development cannot be efficiently accomplished in-house or is not
in the best interest of the agency, the Information Technology Director shall notify the requestor in
writing, via chain of command. This notification will include recommended alternatives such as the
purchase of commercial software or utilizing outside vendors.
6. Once the project has been assigned, the developer(s) shall coordinate with the end-users for
development, testing, and implementation.
7. Staff from the end-users’ unit will be assigned to assist Information Technology personnel with the
training, testing, and implementation. End-User staff will participate in all phases of the
development project.
8. When outside vendors have been approved, Information Technology, end-user(s) staff, and
vendor(s) will work together for successful testing, implementation, and training.
M. COMPLIANCE PROCEDURES
1. All users of computers owned, leased, purchased outright or through a grant process, by the VSO
are to adhere to this policy and any related security safeguards. Each supervisor or contract
manager must provide a copy of this policy to their staff or contractors who have access, in their
workplace, to computers owned, purchased, or leased by VSO. The Information Technology
Director or designee shall be consulted concerning determinations of compliance with this
regulation.
2. To ensure the integrity and security of agency systems, authorized personnel within the
Information Technology Section may monitor and audit agency equipment, agency systems, and
network traffic at any time. Any violations or possible violations of this general order discovered
during this process shall be reported immediately to the Information Technology Director.
3. The Information Technology Director or designee shall conduct periodic inspections of VSO
equipment to ensure compliance with this policy.
N. VIOLATION PENALTIES
1. Any violation of this general order may result in disciplinary action in accordance with general order
GO-026-02 Standards of Conduct.
2. Security violations resulting in the disclosure of sensitive or classified information to unauthorized
individuals will result in disciplinary action up to and including dismissal. In determining respective
disciplinary action, consideration will be given to the extent of the loss or injury to the system, the
agency, and to the other person or persons resulting from the release or disclosure of sensitive or
classified information to the unauthorized individual.
3. Any non-compliance with policies, procedures and operating instructions associated with access
and use of criminal justice information via CJNet, FCIC/NCIC, III, NLETS, and/or unauthorized

dissemination/use of criminal history information may subject the violating individual to a fine not
to exceed $10,000 as provided for in Department of Justice Regulations, 28 CFR. Section 20.25,
and/or discontinuance of services as provided for by Department of Justice Regulations, 28 CFR.
Section 20.38. Moreover, certain offenses against system security and the information contained
therein are crimes under Chapter 815, Florida Statutes and will be handled in accordance with
general order GO-026-02 Standards of Conduct. Any person who knowingly discloses any
information in violation of this general order may also be subject to civil liability.
4. Copyright laws do not preclude the imposition of liability for copyright infringements on
governmental agencies and/or their staff. According to Title 17, United States Code, section 101
et seq., the federal copyright act protects the interests of persons who have developed original
works of authorship, including computer software. Illegal reproduction of software can be subject
to civil damages and criminal penalties, including fines and imprisonment.
• I.T. Security Incident Response Form, VSO Form # 042915.001

OFFICE

GO-082-07 01/05/2021 01/13/2022
Title
MOBILE DATA COMPUTER (MDC) USE AND ADMINISTRATION
I. PURPOSE
It is the purpose of this general order is to establish guidelines and regulations governing security, proper
utilization, and resource administration of the agency’s Mobile Data Computers (MDC).
II. DISCUSSION
As newer technologies emerge and capabilities increase and expand, it is imperative that law enforcement
take advantage of the potential this technology offers for enhanced officer safety, operational planning and
overall efficiency. In doing so, it is important that agencies develop policy and procedures for the effective
application of such technologies and to ensure the security of such devices.
Mobile computing provides patrol deputies, specialty teams, field supervisors and management with access
to a host of information, tactical planning capabilities and resource deployment options. In addition, the use
of MDCs for dispatching, car-to-car information exchange, and immediate field access to statewide
databases greatly enhances effectiveness and assists in managing overall workload. To ensure prudent use
of and receive optimal benefit from this technology, the following general order is hereby established.
III. POLICY
This policy is applicable to all users of Mobile Data Computers (MDCs) and those personnel responsible for
managing assignment, tracking and replacement.
The Volusia Sheriff’s Office (VSO) recognizes that the MDCs are valuable and necessary law enforcement
tools that allow users instant field access to state and federal criminal justice information through FCIC/NCIC.
It is the policy of the VSO that this access to criminal justice information is provided to authorized users only
and shall conform to all state and federal regulations. Further, it is the policy of the VSO that all users of
MDCs adhere to all security and utilization procedures as outlined in general order GO-082-06 Computer
Security and Utilization.
IV. DEFINITIONS
Mobile Data Computer (MDC) – An MDC consists of a mobile device (laptop computer, tablet computer,
Surface) an auto-adapter (i.e. power supply), and an AT&T FirstNet wireless modem (i.e. aircard/wireless
modem). An MDC provides full access to the VSO mobile network including access to services such as CAD,
e-mail, and Internet. Each MDC will be issued all 3 components and must remain intact until the MDC is
turned back in.
MDC Custodian Employee – The respective employee assigned an individual MDC. In the case of those
components assigned MDCs in a resource sharing scenario, see section V.P.1. MDC Assignment, the
custodian employee will be the individual temporarily assigned the component’s MDC by the designated
component custodian.

Standalone Laptop – A standalone laptop consists of a laptop, an auto-adapter, and an AC power adapter.
These laptops contain a word processor and are issued to a section (e.g. CID) for the purpose of generating
documents in the field. They do not contain a wireless modem and, as a result, do not have access to the
VSO mobile network.
Professional Purpose – defined herein as the interaction between any user utilizing the County’s or VSO
networks for purposes of Law Enforcement or Fire/EMS business. MDC/Computer requests and their
responses between computer terminal operators will be polite and courteous at all times. In no way should
communications become personal or inappropriate.
V. PROCEDURE
A. PROPER MDC (MOBILE DATA COMPUTER) USAGE
1. The MDC will be used for professional purposes only.
2. No devices of any kind may be attached to the County’s or Sheriff’s networks without the
expressed written authorization of the VSO Information Technology Director.
3. The MDCs are mounted outside of the “airbag” zone to prevent injury to the Deputy if the airbags
deploy. For this reason, it is critical that the mount not be adjusted without the approval of the fleet
manager.
B. VOICE DISPATCHING
1. All priority E & 1 calls will be dispatched via voice with the units response returned via voice. e.g.
• In progress or just occurred;
• Bodily harm threatened or occurred;
• Calls involving weapons;
• Calls deemed critical for any reason.
2. All priority E & 1 calls will remain voice during the duration of the call.
C. PARTIAL VOICE DISPATCHING
1. Calls entered with a priority of 2 or 3 will be dispatched via the MDC, prefaced by the dispatcher
advising the unit to “Copy X”, pausing for the units acknowledgement then giving the call type and
address only. E.g.
Central states: CENTRAL 1A42 Copy X
Unit Answers: 1A42
Central States: VANDALISM AT 1234 Deltona Blvd.
2. NO OTHER VOICE INFORMATION WILL BE RELAYED
a. All other information will be sent to deputy’s MDC without voice traffic. The unit will
acknowledge receipt of the call by pressing the “F2” key to show en route without voice
acknowledgement.
3. If at any time the circumstances of a priority 2 or 3 call escalates to a priority E or 1, both Central
and the units will revert back to full voice. See item #2.
4. Upon clearing a priority 2 or 3 call, the units will only advise Central in the following manner:
Unit States: 1A42 Central
Central States: 1A42
Unit States: 1A42 In Service X
5. Units without MDC’s will clear the call in the following manner:
Unit States: 1A42 In Service Report or No Report
D. SILENT DISPATCHING

1. Silent dispatching will be utilized between the hours of 0000-0600 only and for car burglaries that
are in progress or just occurred (within15 minute time lapse), to include suspicious person(s) or
vehicles(s).
2. The Central Telecommunicator will activate the alert tone function and advise the unit to “Copy X
Priority”.
3. The unit will then acknowledge the call and place themselves en route. No other voice transmission
will follow from Central.
4. Additional units may also acknowledge the call and place themselves en route as well. Example:
Central states: CENTRAL 1A45 Copy X Priority
Unit Answers: 1A45 Copy
5. The unit will acknowledge receipt of the call by pressing the “F2” key to show en route without
voice acknowledgement.
6. If the call is in the county area, after initial dispatch the dispatcher will notify Air1 and County K9 if
there is one in service.
7. The first unit on scene will utilize voice transmission to acknowledge on scene. This is for officer
safety.
8. If at any time the circumstances change and the introduction of violence or weapons occurs, both
Central and the units will revert back to full voice.
9. The responding primary Deputy or shift supervisor can revert to full voice at any point, as needed
for safety reasons or if this procedure is interfering with response or apprehension.
10. In the event a unit does not have an operational MDC, they will need to contact the on duty shift
supervisor for direction.
11. REPORTING
a. Communications shift supervisors completing the Communication’s Daily Briefing notes will
notate any Silent Dispatched calls.
b. Road supervisors shall note this on the Daily Consolidated Report.
E. INFORMATION AUTHORIZED FOR MDC USE
1. Non-Critical Information as it pertains to this general order shall be defined as:
a. Any subsequent requests for information relating to a call initiated by either Central or a Patrol
unit.
b. Any miscellaneous request for assistance that does not include or involve the checking of
wants on any persons, articles, or vehicles
c. The requesting of services that do not directly relate to the current call
d. Any request that doesn’t need to be documented in a specific call history:
(1) Use to provide non-critical information regarding a call
(2) Use to request non-critical assistance from another unit such as supplies
(3) Use to obtain advice or legal information from another unit or supervisor
(4) Use to communicate when no other means of communications are available (i.e. radios
not working, no telephone available)
(5) Use to communicate with Central as long as it doesn’t conflict with the preceding criteria
(6) Use to provide units with non-emergency phone messages
(7) Bolo’s will be disseminated via the voice
F. INFORMATION UNAUTHORIZED FOR MDC USE
1. Critical Information as it pertains to this general order shall be defined as:
a. Any information that relates to a call including any original requests for information initiated
by either Central or a Patrol Unit;

b. Any miscellaneous request for assistance that includes or involves the checking of wants on
any persons, articles or vehicles;
c. The requesting of services that directly relate to the current call;
d. Any request that needs to be documented in a specific call history;
2. MDC’s will not be used to request backup or other critical assistance.
3. The unit selected for backup may not be in their vehicle. If the unit selected is in heavy traffic or
otherwise unable to look at the message immediately, backup could be delayed considerably
4. MDC’s will not be used to request other types of responses that would otherwise be considered
critical information such as requests for the ME, PT, Wreckers, Detectives, PIO, Chaplains, etc.
Requests for these responses need to be received and handled promptly. (Dispatchers could
accidentally erase messages without ever having seen them causing an extended delay while a
unit waits for a request not being handled.)
5. An extended delay between when the need for a request was identified and the time it was actually
carried out could become a legal issue. The call history needs to reflect:
• The time the unit made the request
• The time any notifications were made
• Who was notified
• Who made the notification
6. Patrol Zone units are not to assign themselves as backup to any call. If they will be responding,
they are to notify dispatch, which will then assign the unit to the call.
7. Only Supervisors and non-zone units may use the MDC BE or BO (CTRL F11 and CTRL F12)
command to assign themselves backup en route or backup on-scene.
G. SELF – INITIATED FIELD ACTIVITY
1. Patrol Units will notify Central via voice in all instances of civilian contact. i.e. traffic stop, suspicious
persons.
2. Units will advise Central if they require 10-4 checks and the interval required with the exception of
traffic stops. (i.e. 5 minutes,10 minutes). CAD will automatically alert the dispatcher to 10-4 check
the unit after 6 minutes on a traffic stop.
3. Units may use the MDC to show themselves out using the (F5-On-View Calls) for all priority 2 and
3 self initiated calls unless there is a safety issue.
4. If a unit shows themselves out and requires 10-4 checks from Central this request will be made
via voice advising of the time interval required. (i.e. 5 minutes,10 minutes)
5. When showing themselves out on the MDC the unit will use an EXACT address in the following
format:
(House Number) (Directional) (Street Name) (Street type) (COMMA) (City)
123 W MAIN ST, DB
6. When entering intersections, type the first street name followed by a forward slash and the second
street name followed by a comma and the city code. See below example:
Main St/N Atlantic Av, DB
NOTE: This will prevent CAD from changing it to a different City.
H. STATUS CHANGES
1. Designated Zone Units will not assign themselves as backup via the MDC. Only Supervisors and
non-zone units my use the MDC BE or BO (CTRL F11 and CTRL F12) command to assign
themselves backup en route or backup on scene.
2. All non-call related status changes will be entered via the MDC using the F8 key Out of Service,
(e.g. Out at District 4, Gassing Car, Meal Breaks)

3. Requests for meal breaks will be made by Patrol Zone Units directly to the Patrol Supervisor either
as a function of MDC terminal messaging, voice on TAC or I – Call.
4. Upon being cleared by the Supervisor, units will not advise the dispatcher that they are en route
or place themselves en route.
5. Upon arrival at their Meal Break location, units will then use the F8 (Out Of Service) enter the
location and type code designating out of service and advise Communications Meal Break X.
When complete the Patrol Zone Unit will use the F7 (In – Service) function key to resume In Service
status and advise Communications In Service X.
I. STATUS VERIFICATION
1. Each Unit’s activity status and time are tracked from the time the Unit logs on until the time the
Unit logs off. This information is available through the MDC’s and includes the cumulative times
associated with all status changes, both call and non-call related.
2. This information is available for monitoring by the respective agency field supervisors in
accordance with their respective agency policy.
3. In addition, ForceWatch combines AVL and CAD with Google maps and allows for visual tracking
of all units from the MDC. Each agency may access this information on their respective units and
visually monitor status in accordance with their respective agency policy.
4. If the agency’s established time has elapsed without CAD activity or verbal contact, it will be the
responsibility of each agency’s shift/squad supervisors to verify their respective personnel’s status.
5. If the supervisor is unable to make contact with the unit, the respective field supervisor will notify
the dispatcher.
6. The dispatcher will perform a status check; if unable to make contact, it shall be the respective
field supervisor’s responsibility to ensure contact is made with the Unit.
J. ON & OFF DUTY STATUS CHANGES
1. Patrol Zone Units will log on and off duty for their scheduled shifts by using their MDC’s unless the
MDC is not functioning at which time the unit will call out via the radio.
2. Deputies will log-on as a (10-75) Unit during commute to/from their assigned District unless
required to take law enforcement action; once at the District, Deputies shall log-on for duty once
their BWC device is in the Deputy’s possession and ready for activation in accordance with general
order GO-041-20 Body Worn Cameras, section V.D.5. Beginning of Shift.
3. OFF DUTY USE OF ASSIGNED VEHICLE (10-75)
a. Units having MDC’s shall log-on assigned vehicle off duty, both in and out of service via the
MDC without using the voice.
b. Units without MDC’s shall not be required to log-on assigned vehicle (Off Duty in a County
Vehicle); however, Deputies are required to monitor their radios while 10-75 and respond to
emergency in-progress calls in accordance with general order GO-041-06 Individual Vehicle
Assignment Program.
c. Units will not log themselves Out of Service (Off Duty) on the MDC when they are leaving
prior to regular Out of Service time of the shift they are working (e.g. C25 overtime leaving at
0300 must notify dispatch on the radio)
K. CALL HISTORY STATUS CHANGES
1. Case Numbers for Priority 2 and 3 calls will be field generated via MDC by the Patrol Zone Unit.
The Patrol Zone Unit must be aware that often times the system responds slowly. Repeatedly
requesting case numbers by MDC, or by asking dispatch after making an MDC attempt will result
in multiple case numbers being assigned and the need for a report pulled in error. If a case number
request is initiated by the MDC, stand-by for CAD to assign it to the call.
2. Location changes, including arrived on scene, while involved in a priority E or 1 call are to be done
by voice.
3. If the intended location was either entered or identified in CAD incorrectly a delay in backup
response would occur creating a safety issue. This is why entering the address followed by a
comma and the City is so important when generating field-generated calls.

4. If a call received from dispatch requires a location change, the unit will, via voice advise dispatch
to update the address of the original call. This is not intended for use of any location change for
follow up investigation.
5. All 10-4 status changes will be done via voice. If not advised and the unit cannot be raised, backup
will be sent.
6. Patrol Zone Unit will use the correct disposition when changing status or closing calls e.g. INC,
NR via the MDC. Patrol Zone Units will then notify Central via voice In Service X.
L. TERMINAL MESSAGES
1. The use of terminal messages must be restricted. Terminal messages are designed for car-to-car
transitory information using the MSG command and shall not be directed to Telecommunicators.
2. On the rare occasion when a terminal message must be sent to Central Communications it will be
addressed to the appropriate DAREA, not to an individual Telecommunicator.
3. Do not use a terminal message (MSG) to make any type of official request for which action will
need to be taken. Often, the message is not read immediately, the screen has been cleared, or a
personnel change has taken place.
4. All requests will be made by voice radio transmission so that they are “time stamped” for logging
purposes.
5. Requests for Medical Examiner, wreckers, prisoner transport and other services must be done by
voice radio transmission or telephone.
6. Use of terminal messages (MSG) will be closely monitored. Terminal messages are not private;
they are public records.
M. FCIC/NCIC CHECKS
1. FCIC/NCIC checks for vehicle registrations, driver’s licenses and warrants will be performed via
the MDC unless there is an officer safety issue. Anytime a “hit” is received, the Deputy must
immediately notify Central Communications by voice radio transmission. Central Communications
must then perform the FCIC/NCIC check again for confirmation purposes.
2. Users will make FCIC/NCIC check requests by voice radio transmission anytime officer safety is
an issue.
N. AVL USAGE
1. Units equipped with AVL will ensure that connectivity is maintained with the MDC at all times
unless the GPS device is externally mounted to the vehicle, in which case connectivity will be
maintained while the MDC is within the vehicle.
2. It is the responsibility of the person assigned to the MDC to immediately inform their supervisor
and Information Technology of AVL connectivity problems. If Information Technology determines
that the issue requires the equipment to be repaired or replaced, the assignee will bring the
equipment to Information Technology for service as soon as possible.
3. Priority E calls will continue to be dispatched via the simulcast method. Central will announce the
calls to “all units”, and will include the VSO district or city of jurisdiction. Units responding to the
priority E call will advise Central they are en route at the conclusion of the dispatch. e.g.:
4. Central States: Central to all units, signal (XX) just occurred (incident location) in (city jurisdiction
or VSO district X) to ensure that the correct jurisdiction is still known
5. If units from one of the channels besides the primary channel the call is being worked on will also
be responding, they are to be advised to switch over to the channel on which the call will be
controlled.
6. Priority 1 calls will be dispatched to the closest unit as determined by the AVL system and the
CAD system search matrix. (At this time, if a unit in the area is part of the matrix and does not
have a working AVL, CAD will revert back to the zone based recommendation.)
7. Patrol Supervisors will still retain the discretion to modify their units’ response, if so desired.

8. Priority 2 and 3 calls will continue to be recommended and dispatched to units by zone (No AVL
recommendation). When a zone unit is unavailable, Patrol Supervisors will determine the proper
course of action.
O. MDC POLICY ENFORCEMENT
1. Front line supervisors are tasked with making sure the policy is enforced throughout the dispatch
arena. When issues arise, the below procedure will be followed:
2. COMMUNICATION CENTER
a. When a dispatcher is having problems with any of their MDC users not following the MDC
procedure, the dispatcher will contact the Communication Supervisor so that corrective action
may be taken.
b. The Communication Supervisor will then contact the Patrol Street Supervisor, preferably via
phone or MSG and inform them of the unit in question. The Patrols supervisor will then take
corrective action.
c. If at anytime a conflict or dispute between the Communications Supervisor and Patrol
Supervisor ensues, the Communications Supervisor will inform the Communications Center
Director via the chain of command.
3. PATROL SUPERVISORS
a. When a Patrol Supervisor is having problems with any dispatcher not following the MDC
procedure, the Patrol Supervisor will contact the Communication Supervisor so that corrective
action may be taken.
b. The Communication Supervisor will then instruct the dispatcher for corrective action.
c. If at any time a conflict or dispute between the Patrol Supervisor and the Communications
Supervisor ensues, the Patrol Supervisor will inform, in writing, the District Captain via the
chain of command.
P. MDC ADMINISTRATION
1. MDC ASSIGNMENT
a. To facilitate improved management and tracking, MDC’s are assigned to individuals, not to
the vehicle.
b. Information Technology is responsible for the assignment and distribution of all authorized
MDC’s to their respective users.
c. Positions authorized for individual MDC assignment are:
• District Captains
• District Lieutenants
• Patrol Sergeants
• Patrol Deputies
• Civil Enforceable Deputies
• Crime Suppression Team
• Special Operations K9 Deputies
d. If an individual transfers from an MDC authorized division/section, see above, to a
division/section not noted above (e.g. Support Operations Division/Court Services
Section/Court Security/PT), that individual will be responsible for contacting Information
Technology prior to reporting to the new assignment so that it may be determined if the MDC
should be returned to Information Technology for their respective replacement or remain with
the individual.
e. If an individual terminates employment (e.g. fired, retired or leaves the agency), that individual
will be responsible for returning the MDC (to include aircard, auto-adapter and any other
computer equipment) to Information Technology.
f. Information Technology will not accept MDCs that are missing the wireless modem or the
auto-adapter.

g. In cases where the Fleet Manager must accept an MDC due to unplanned circumstances (i.e.
abrupt termination; MDC left in the vehicle), the Fleet Manager will immediately submit to
Information Technology the MDC (including modem and auto-adapter) along with an
Inventory Control form containing the property number of the MDC and the name of the
individual to whom it was assigned.
h. The Materials Coordinator will be responsible in tracking all computer equipment
assignments.
i. Exception: MDCs are made available to Detectives through resource sharing and are
therefore assigned to the investigative component, not the individual. (i.e. D2 Investigations;
Major Case; VBI; Sex Crimes, etc.) In these instances of sharing amongst several users, a
custodian will be assigned within each area for tracking purposes. This custodian will be
responsible for ensuring that the MDC stays within the assigned component during transfers
or terminations.
2. NEW MDC/POSITIONS
a. When a new MDC is purchased (e.g. for a new position), Information Technology will request
a property number and issue it to the individual after it has been configured.
b. After the MDC has been issued, Information Technology will submit an Inventory Control form
to the Materials Coordinator that includes the property number of the MDC and the person
that it was assigned to.
3. TRANSFERS
a. An authorized MDC division/section is defined as those outlined above in section V.2.P.1.
MDC Assignment.
b. If an individual has an authorized MDC and they are transferred to another authorized
division/section (e.g. transferred from District 4 Patrol to District 2 Patrol):
(1) They will keep the MDC that is currently assigned to them.
(2) No paperwork is necessary for this transfer.
c. If an individual has an authorized MDC assigned to them (i.e. Patrol Sergeant) and they are
transferred to Investigations, the following will apply:
(1) The individual must return their MDC (to include aircard, auto-adapter and any other
computer equipment) to Information Technology prior to reporting to their new position.
(2) Information Technology will provide the individual and the Materials Coordinator with
an Inventory Control form confirming that the MDC is no longer assigned to the
individual.
d. If an individual has an authorized MDC and they are transferred to a division/section not
specified in section V.P.1.c. above (e.g. Support Operations Division/Court Services
Section/Court Security/PT):
(1) The individual will be responsible for contacting Information Technology prior to
reporting to the new assignment so that it may be determined if the MDC should be
returned to Information Technology for their respective replacement or remain with the
individual.
(2) If it is determined that the MDC should be returned to Information Technology, the
individual will promptly return the MDC, to include the auto-adapter and Sprint wireless
air-card, to Information Technology for their respective replacement.
an Inventory Control form confirming that the MDC is no longer assigned to the
individual.
e. If an individual does not have an authorized MDC and they are transferred to an MDC
authorized division/section (e.g. Patrol):
(1) They must report to Information Technology prior to the effective date of the transfer so
they may be issued an MDC.

an Inventory Control form confirming that the MDC is assigned to the individual.
f. If Information Technology does not have an MDC to issue to the replacement person, then
the Materials Coordinator will be notified. It will be the Materials Coordinator responsibility to
research the recent transfer orders to determine who has a non-authorized MDC and notify
that person to immediately return the MDC to Information Technology so that it may be re-
issued to the correct person.
4. TERMINATIONS
a. For all terminations, the individual will be responsible for returning the MDC (to include
aircard, auto-adapter and any other computer equipment) to Information Technology.
b. Information Technology will provide the individual and the Materials Coordinator with an
Inventory Control form confirming that the MDC is no longer assigned to the individual.
c. If any other section (e.g. Fleet Management or Inventory Control) must accept an MDC (e.g.
abrupt termination), they will immediately submit the MDC (including the modem and auto-
adapter) along with an Inventory Control form containing the property number of the MDC
and the name of the person that it was assigned to.
5. REPAIRS
a. It is the MDC custodian employee’s responsibility to ensure that any and all data they deem
to be important must be archived on removable media and secured appropriately as defined
in general order 82.6 Computer Security and Utilization.
b. Information Technology will take every measure to ensure data is preserved whenever an
MDC is repaired or replaced. However, the MDC custodian is ultimately responsible for saving
or archiving any data on the laptop prior to repairs or replacement.
c. If an MDC stops functioning, then the person that it is assigned to will bring it to Information
Technology for repair/replacement.
d. If the MDC requires replacement, then Information Technology will issue the replacement, if
available, and provide the individual and the Materials Coordinator with an Inventory Control
form indicating the property number of the old MDC and the property number of the
replacement MDC.
6. DAMAGED EQUIPMENT
a. To ensure repairs to an MDC or any accessory equipment are made within the vendor
warranty period, the custodian employee will bring the MDC to Information Technology for
service at the first indication of physical damage or other inoperability problems.
b. If an MDC or aircard is damaged (either through an accident or misuse), then the person
responsible for that equipment must complete an Incident Report and have the report signed
by a supervisor.
c. The individual will bring the damaged equipment, including the Incident report signed by a
supervisor, to Information Technology.
d. If the damaged equipment requires replacement, then Information Technology will issue the
replacement, if available, and provide the individual and the Materials Coordinator with an
Inventory Control form indicating the property number of both the damaged and replacement
equipment. Information Technology will not replace any damaged equipment unless it is
accompanied by an Incident report signed by a supervisor.
7. LOST OR STOLEN MDC
a. MDCs shall be properly secured in the locked vehicle at the end of each shift. Any instance
of a lost or stolen MDC will be immediately reported to Information Technology so that the
MDC may be disabled from accessing the VSO systems.
b. An incident report will be generated documenting the circumstances and shall be signed by
a supervisor. A copy of the report will be forwarded to the Information Technology Director.
8. ANNUAL REPLACEMENTS

a. Due to the harsh conditions in the field, Information Technology purchases new laptops each
year to replace the oldest laptops. This process ensures that laptops are not used for more
than 4 years. After 4 years, the frequency of laptop failures increases beyond the point that it
is financially feasible to keep them in service as an MDC.
b. During the replacement process, Information Technology makes the necessary
arrangements with the individuals in the field to replace the MDC.
c. Information Technology will provide the individual and the Materials Coordinator with an
Inventory Control form containing the property number of the old MDC and the property
number of the replacement MDC.
Q. VIOLATION PENALTY
1. Any violation of this general order may result in disciplinary action.

OFFICE

GO-083-01 01/05/2021 04/14/2021
Title
COLLECTION OF EVIDENCE
I. PURPOSE
The purpose of this general order is to establish specific guidelines in the collection, processing, and
preservation of all evidence that becomes the responsibility of the Volusia Sheriff's Office (VSO).
II. DISCUSSION
The collection, processing, and preservation of evidence are functions that are essential to any law
enforcement agency where the effective investigation and prosecution of offenders rely mainly on the
information obtained through careful, methodical and proper use of evidence.
Proper safeguards and preservation techniques should be used for the handling, collection, and submission
of evidence. The VSO has an obligation to collect and handle evidence in a professional and proficient
manner. Evidence is submitted to the Florida Department of Law Enforcement (FDLE) Crime Laboratory,
which is accredited through ASCLD/LAB.
III. DEFINITIONS
Photographic Evidence – For the purpose of this general order, use of the term “photograph”,
“photographic”, shall be inclusive of any means to visually record evidence: conventional photography, digital
photos, imaging, and video recording.

A. EVIDENCE COLLECTION, PROCESSING AND PRESERVATION
1. For physical evidence to be accepted by the court at the time of trial, it is essential the chain of
custody of the evidence be maintained. The initial step in this process is marking or labeling the
item at the time it is collected, seized or received and documenting how the Deputy came into
possession of the item(s). The following procedure applies:
a. The scene will be secured. If necessary, Deputies will secure the scene by placing crime
scene tape around the entire site of the incident. No unauthorized individuals will be permitted
entry into the scene; all individuals will be recorded on a crime scene log.
b. All authorized personnel entering a scene where blood and bodily fluids are present should
wear protective gloves/gear. The scene should be treated as a biohazard area with the use
of barrier tape or signs.
c. All authorized personnel responsible for the collection of evidence shall document each item
of evidence noting the location, date, time of discovery and person locating the evidence.
When possible the evidence should be photographed prior to collection.
Published 04/06/2022 1 of 16 general order: GO-083-01

d. When seizing or receiving evidence via transfer of the property by a business representative
or property owner, the Deputy will initiate the chain of custody by securing the signature of
the releasing business representative/property owner on the property receipt. If the business
representative/property owner refuses to sign, the Deputy will include the word “Refused” in
the place of the signature. The Deputy will sign and date the property receipt; a copy
containing all pertinent information will be given to the individual turning over the property.
e. Each item shall be placed in an evidence container, when possible. When an item will not fit
in an evidence container, butcher block paper provided in the Evidence Facility’s Deputy
Submission and Locker Area or District Office can be wrapped and taped around the item.
Seals over tape shall be initialed and VSO ID number applied to the seal, as otherwise
required. If an item is too bulky or large to package or wrap, it shall have an evidence tag
attached to it. The container or evidence tag shall be marked or labeled with the following
information:
• Case number;
• Item Number - as listed on the property report;
• Description of the item;
• Date - Use a two-digit format. (00-00-00);
• The name and DID of the person collecting the evidence.
f. All authorized personnel collecting the evidence shall properly seal the container preventing
the contents from readily escaping and making it obvious if the container is opened or
tampered with:
(1) Self-sealing envelope or bag:
(a) Use the envelope or bag's self-sealing-adhesive to securely seal the opening.
• The seal must prevent the contents from readily escaping. If needed,
reinforce the seal with clear packaging tape.
(b) Apply a token seal with tamper-evident evidence tape. The tape must cross the
envelope or bag's seal and extend onto the envelope or bag.
(c) Write their initials and VSO ID number on the tamper-evident tape crossing onto
the envelope or bag.
(2) Envelope or bag without self-sealing:
(a) Seal the envelope or bag with clear packaging tape. The tape must completely
seal the envelope or bag's opening to prevent the contents from readily escaping.
(b) Apply a token seal with tamper-evident evidence tape. The tape must cross the
envelope or bag's seal and extend onto the envelope or bag.
(c) Write their initials and VSO ID number on the tamper-evident tape crossing onto
the envelope or bag.
g. The following items shall be packaged separately from each other and all other items:
• Controlled or illicit substances;
• Medications (Bottled medications matching the prescription for destruction only, NOT
EVIDENCE, may be packaged together for destruction.);
• Jewelry;
• Firearms;
• U.S. currency;
• U.S. collectible currency;
• Negotiable instruments;
• Foreign currency;
• Electronics, including cellular devices; electronic cigarettes/vapor-producing devices;
digital scales; electronic toys, etc.
B. CURRENCY

1. Seizure of currency shall be in accordance with the Florida Contraband Forfeiture Act (FCFA) and
shall be processed in accordance with general order GO-043-07 Contraband Forfeiture Act, which
details Deputies pre-seizure and post-seizure responsibilities.
2. Negotiable currency must be packaged separately and apart from other items of property in the
same case. Additionally, U.S. currency, U.S. collectible currency and foreign currency must be
packaged separately. The following items, whether found or confiscated, are treated as negotiable
currency and require special handling:
• U.S. paper currency;
• U.S. coins;
• U.S. savings bonds;
• Negotiable traveler’s checks;
• Negotiable money orders, bonds, stocks, or items of obvious value. (e.g. silver certificates,
items presented in a protective sleeve, card, plastic case, collector’s books, etc.)
3. All negotiable currency, whether found, seized for forfeiture, collected as specific evidence
requiring processing (e.g. prints, DNA), or collected for safekeeping upon expeditious notification
and timely follow-up action of the owner, shall be counted and the total value noted on the labeling
portion of the evidence bag/container.
4. All currency submissions will require the following:
• Electronic completion of a Currency Verification Form (See FORMS) reflecting the total
number of items (bills/coins) for each denomination of currency; totals will auto-calculate as
the number of items are entered on the form.
• The case Deputy will then enter their name and DID prior to printing the form.
• Once printed, the Deputy(ies) will initial beside their DID.
• The case Deputy will note on the form whether or not the money can be deposited.
• Money should be deposited unless something physical about the note needs to be
maintained for examination or evidence, e.g., specific serial numbers, markings, latent
processing, blood evidence, or dye pack marks.
• Cash totaling $250 or more will require a second Deputy’s independent verification of the
respective items to be submitted; once verified, the completed form shall be printed and
initialed by each Deputy. Each Deputy will initial and include their DID number on the bag in
accordance with section IV. A.1.f.
• The completed Currency Verification Form will be submitted along with the Property Report
listing the total amount of currency submitted to Property and Evidence.
5. CASH IN EXCESS OF $25,000
a. Seizures made by road patrol Deputies in excess of $25,000 will require a supervisor to
respond to the scene; the supervisor will then notify the Special Investigations Section (SIS)
Commander. The SIS Commander will contact the appropriate Task Force Supervisor to
respond to the scene.
6. COLLECTIBLE CURRENCY
a. Collectible currency such as “Silver Certificates” will be identified as collectible currency, will
be packaged separately, and the face value of the bills/coins will be added on the currency
sheet.
7. FOREIGN CURRENCY
a. Foreign currencies will be counted for the total number of items (coin/paper currency only;
the total number of each item shall be noted on the property report and the labeling portion
of the evidence bag. Value will be reported as unknown.
C. CONTROLLED OR ILLICIT SUBSTANCES
1. Great care should be taken when collecting and packaging controlled or illicit substances
due to the inconsistent and toxic properties they possess.

2. Personal protective equipment (PPE) in the form of gloves will be worn when handling such
substances to avoid contact with the skin. It may also be desirable or necessary to wear an
N95 face mask when handling powdered items which are airborne and can be breathed in during
handling. The largest risk from Fentanyl exposure occurs through inhalation; trace exposures
can have severe health consequences.
3. If a Deputy has any reason to suspect a substance is flammable, explosive, or is otherwise
hazardous beyond their ability to safely collect, they will contact Volusia County Fire Services, the
Bomb Team, or the Clandestine Lab Response Team, where applicable.
4. When encountering suspected Fentanyl or Carfentanil powders/substances, Deputies should
contact the Clandestine Lab Response Team Supervisor for evidence processing direction and/or
processing procedures.
5. Notwithstanding any provisions of this section, standard guidelines governing the proper
cataloging of evidence will apply to the packaging of controlled or illicit substances concerning the
inclusion of case and item specific information when filling out evidence packages/labels.
6. The following requirements apply to packaging of controlled or illicit substances and are in
compliance with the FDLE Crime Laboratory Evidence Submission manual:
a. Clear plastic evidence bag;
b. Minimum size for this container is 4.5”x7”;
c. Minimum thickness of 3 mil;
d. Loose powders placed in smaller clear plastic bags before being sealed in outer clear
packaging.
7. TABLETS/CAPSULES/MEDICATIONS
a. The following information applies to pills, tablets, capsules and other medications which are
being submitted to VSO Evidence as evidence in a criminal investigation or for the purpose
of submission to FDLE for analysis. The guidelines listed herein do not apply to the packaging
of pills, tablets, capsules and other medications which are being submitted to VSO Evidence
for disposal.
b. The following requirements apply to packaging of controlled or illicit substances and are in
compliance with the FDLE Crime Laboratory Evidence Submission Manual:
(1) Clear plastic evidence bag;
(2) Minimum size for this container is 4.5”x7”;
(3) Minimum thickness of 3 mil;
(4) Tablets and capsules must be removed from their bottles within the package to allow
visual inspection;
(5) Outer packaging must include description of all markings as well as color and shape
and count or weight.
8. WEIGHTS AND MEASURE OF CONTROLLED OR ILLICIT SUBSTANCES AND
TABLETS/CAPSULES/MEDICATIONS
a. Certain VSO Offices are equipped with a digital scale for purposes of weighing controlled or
illicit substances.
b. The regular maintenance and calibration of the digital scales will be conducted in accordance
with the manufacturer’s specifications and industry protocols.
c. The scales are push button activated and are designed to be universally operated by all
Deputies. It is important for each user to ensure the scales are “zeroed” before each use by
turning the unit on, verifying it is level, and pressing the “zero” button on the display prior to
use.
d. For convenience and the security of the evidence, Deputies should package the material and
seal it prior to weighing the whole package. The outer packaging of the evidence shall then
list the figure and notate it includes the packaging as well.
D. FIREARMS

1. All firearms will be made safe prior to submission to the Evidence Section. If a loaded firearm must
be submitted, the on-call Evidence Technician will be contacted for further instructions.
2. Firearms should be submitted in an approved firearm box. Rifle boxes and handgun boxes are
available for this purpose. The firearm should be secured to the box utilizing zip ties and
appropriately marked and sealed.
3. Storage requirements within the Evidence Section require firearms to be placed in firearms boxes.
4. Firearms must be removed from gun cases and submitted separately (if the gun case must be
submitted for evidence purposes).
5. When submitting firearms for safekeeping (RPO, PPP, Injunction, etc.) and they will not be
considered evidence, two firearms may be placed in one box. Separate item numbers will be
assigned and separate barcode labels will be affixed to the exterior of the box.
6. Nothing should be placed down the barrel of a firearm submitted to the Evidence Section; this
includes zip ties.
7. When a firearm is found in water, the crime scene unit should be contacted for instructions on
submission.
8. Ammunition will be packaged separately from the firearms. Empty magazines may be placed into
a box with its respective firearm.
9. A firearm box or evidence tag will contain the case number, item number, date, submitting Deputy’s
name and VSO ID number.
10. The property form will include the make, model, caliber, serial number, and importer (maker
information) from the firearm.
E. VEHICLES
1. Any visible damage observed on vehicles transported to the evidence section shall be noted on
the property report.
2. Vehicles submitted as evidence will be sealed with evidence tape.
3. Evidence obtained from within a vehicle shall be collected, marked, sealed and submitted.
4. Evidence Section shall be contacted and shall advise of the location in which the vehicle will be
secured, such as under cover or in a processing bay.
5. Containers shall be sealed and marked to prevent intrusion.
6. CONFISCATED VEHICLES
a. When confiscating a vehicle, the investigating Deputy will complete a Vehicle report by filling
in the following sections:
• EVNT;
• VEHICLE/VESSEL (For each vehicle or vessel);
• INVENTORY box under the VEHICLE/VESSEL section;
• Chain of custody;
• ADMIN.
b. Items identified within this general order that require packaging separate from other items
and each other, must be removed from the vehicle, documented and submitted separately
(contraband, currency, drugs, guns, etc.). Remove serialized items (e.g. cell phones, power
tools, GPS), document on a property report, and submit separately from the vehicle.
(1) When the investigative process dictates the vehicle is sealed and submitted into
Evidence for processing at a later time by the submitting Deputies, Detectives, or Crime
Scene, the above listed items may remain in the vehicle until removed during the
processing of the vehicle.
c. In the event additional space is needed to complete the property listing or inventory section
of the original report, a supplemental property form is to be used. The following procedure
will be used to continue report on supplement form:
(1) Transfer the original property receipt number to supplement form.

(2) Keep the supplement page in sequence with original report.
(3) Transfer the incident type, location, and case number from original report.
(4) All first copies (white) of property report will be submitted with property (no exceptions).
F. BIOHAZARDS/SEROLOGY/DNA (LIQUIDS, RESIDUE, BLOOD)
1. All biohazardous items submitted to the Evidence Section, including items that have been
contaminated by biohazardous materials such as bodily fluids, shall be thoroughly dried then
safely packaged in paper and clearly marked with biohazard labels. The Evidence Section does
not accept bones, body parts, or any form of human remains.
2. When packaging biological materials such as confirmed "AIDS" contaminated blood, the material
will be placed in vial and marked "BIOLOGICAL HAZARD". The outermost surface shall be
labeled "WARNING".
3. In the event the evidence/property consists of Serology/DNA (i.e. body fluids, blood, stains), refer
to general order GO-083-02 DNA Evidence & Reference Samples.
4. Deputies handling such evidence should wear protective clothing (i.e. gloves, glasses/goggles,
mask.)
5. Procedures for the collection, storage and transportation of Serology/DNA evidence being
submitted to FDLE shall be in accordance with the FDLE Crime Laboratory Evidence Submission
Manual located on the VSO intranet.
6. All needles and other sharp objects are to be packaged in cardboard wrappings with the
outermost surface marked, "CAUTION SHARP OBJECT". The item name may also be used.
G. FOOD
1. Food is only submitted when it is evidence in a criminal case (ie. an apple for a bite mark
impression, etc.), or it is considered contraband, such as cannabis brownies. When food is
submitted under these provisions, it must be submitted in the refrigerators at the evidence section
and will be kept frozen within the Evidence Section. No food is accepted under any other
conditions. The precautions are necessary to prevent infestations of insects or rodents within the
Evidence Section.
H. LATENT FINGERPRINTS
1. All latent fingerprints will be secured as an item of evidence and collected by the Deputy or
Detective, then submitted to the Evidence Section for delivery to the Latent Print Unit for analysis.
2. ARRIVAL AT SCENE
a. The first priority is the preservation of the scene. Instruct victims not to touch anything. If
Major Case, Detectives, or a Crime Scene Technician is responding to the scene, DO NOT
PROCESS THE SCENE.
3. PRELIMINARY EXAMINATION
a. Conduct a preliminary investigation to acquaint yourself with the crime scene. Note items that
should be processed immediately due to hazardous conditions (i.e. pending rain or curious
kids). Attempt to reconstruct what the suspect did and what the suspect would have had to
touch (or step on) to do it. Start at the point of entry if the scene is a burglary, then follow the
suspect's actions to the objects of their attack, and continue to the point of exit.
4. LATENT PRINT SEARCH
a. After conducting a preliminary examination of the scene start a more thorough search for
latent prints. With a strong flashlight, closely examine the surfaces for visible (patent) prints,
impressions in the surface, and disturbances in the dust. Be thorough in your search. If a
suspect left a flashlight at the scene, check the batteries for prints. If the suspect took food
out of the refrigerator, examine both the items that were removed and the refrigerator door.
5. HANDLING EVIDENCE
a. If you must pick up an item, you may need to use a tool such as surgical forceps. Deputies
shall wear a new pair of disposable gloves when handling evidence which could contain DNA.

Try to handle the item in an area where the suspect would not normally handle the item such
as the edge of a pane of glass, the corner of a box or the checkered part of a handgun grip.
6. PROCESSING
a. Fingerprint powder works best on latent prints and some patent prints. Other patent prints
(i.e. dried paint or grease) and most plastic impressions may only be recovered by
photography and in some cases by silicone casting impression.
b. Evidence processing kits are equipped with silk black powder and a fiberglass filament brush.
c. Before applying powder to any surface, consider damage mitigation and clean up after
processing. Use newspaper, or take small objects outside or over a sink. Consider that
powders may not come off surfaces painted with water based paint and may have to be
repainted.
d. Use a dust mask when working with powders. Before applying powder to the brush, gently
spin the brush between your index finger and thumb to separate the bristles. Lightly dab the
bristles into the powder and slowly rotate the brush between your index finger and thumb
several times. Only a small amount of powder should be placed on the brush. Lift the brush
out of the powder but not out of the jar, then spin the brush between your index and finger to
remove excess powder.
e. While processing surfaces, twirl the brush between your index finger and thumb while very
lightly brushing the bristles across the surface. If ridge detail begins to appear, continue to
twirl the brush while brushing the ridge detail very lightly in the direction of the ridge flow until
you develop the ridge detail completely. You may have to add more powder to the area by
repeating the process described. If at any time it appears you are obtaining less contrast with
each brush stroke STOP immediately.
f. Do not use too much powder or too many brush strokes. It takes only a small amount of
powder and a few brush strokes to develop most latent prints. Too much powder fills in the
area between the ridges and too many brush strokes may destroy the print.
7. DOCUMENTING LIFTED PRINTS
a. After developing a visible fingerprint on a surface, but before placing lifting tape upon the
print, the Deputy will photograph the fingerprint in place with a unique identifier adjacent the
print. The fingerprint will be photographed from a wide angle so as to provide context within
the scene and a close-up to readily identify the unique identifier assigned to the print. This is
easily accomplished by the use of a small Post-It note featuring sequential written numbers
and the Deputy’s name and/or case number affixed adjacent the print. The unique identifier
should be captured within the tape used to lift the print to provide an association with the
photographs taken. The photographs will be preserved as evidence.
b. The date, time, address, report number, Deputy’s name, and a detailed description of where
each lift was obtained shall be indicated on the card.
8. LIFTING FINGERPRINTS
a. Lifting tapes are the most common method of recovering latent prints. Pull the tape out far
enough to fold a small amount under, securing the tape to itself. Then pull out the desired
amount of tape, and attach the end of the tape to the surface slightly to the side of the latent
print while holding the other end of the tape three or more inches above and to the left or
right. With your thumb on the edge of the tape, firmly smooth the tape across the center with
a finger or pencil eraser onto the surface over the print avoiding trapping air bubbles or
creases within the tape.
b. The center of the tape should be firmly on the surface from end to end. Then, working from
one side to the other, from the center outward, smooth the rest of the tape onto the surface
with your thumb, eliminating air bubbles or creases. It may be more effective to use a pencil
eraser to remove any bubbles and to ensure consistent contact between the tape and surface
when smoothing the tape over the print.
c. Once the tape has been applied, separate the applied tape from the roll. To remove the tape
from the surface, lift the folded end with one hand and gently pull away from the surface. Take
hold of the other end of the tape with your free hand.
9. PLACING THE TAPE ON THE LIFT CARD

a. The card should be placed on a firm flat surface. The tape should be placed on the lift card
using the same technique that was used to place the tape on the surface.
10. PRESERVING LIFTED PRINTS
a. The lift card shall be packaged and submitted as any other item of evidence by:
(1) Sealing the card in an evidence envelope;
(2) Initialing the seal;
(3) Labeling the envelope;
(4) Documenting it on a property report; and
(5) Initiating a chain of custody in accordance with IV.A.1.c., IV.A.1.e., and IV.A.1.f.
b. Multiple lift cards from the same case may be packaged as one item of evidence, the quantity
of lifts to be indicated on the property report in the item description.
c. The lift card and accompanying property report will be placed into the “Latent Print” locker
located in each of the district offices. A Latent Print Work Order will be completed by the
Deputy and accompany the property report.
11. MAJOR CRIMES
a. Due to time constraints, when incidents of major severity occur such as murder, rape, robbery
or other part one crimes, Deputies will not collect evidence unless directed to by a supervisor
or Detectives. A Detective shall be summoned to the scene for immediate follow-up.
b. The Deputy will initially handle recovered or stolen vehicles. When processing is needed, the
Deputy will:
(1) Have a towing agency transport vehicle to the Evidence Section. The escorting
Deputy/Detective will ensure the vehicle is properly sealed, enclosed and secured
within the evidence facility.
(2) Processing shall be performed by a Detective or Crime Scene Technician.
(3) Immediate notification shall be made to the originating agency, owner, or any other
appropriate persons by the Deputy/Detective assigned the case.
(4) Processing shall be completed in as timely a manner as practical to facilitate a quick
return to the owner, when possible.
(5) When processing is completed and clearance is given by the Deputy, Detective or
Crime Scene Technician, the vehicle is then released to owner or agent by the Evidence
Section.
I. PHOTOGRAPHIC EVIDENCE (INCLUDING DIGITAL, IMAGING,
VIDEOTAPING)
1. When appropriate, photographic evidence shall be taken of a crime scene.
2. The photographer shall have the skills and/or training required for the task.
3. All aspects of the scene shall be photographed.
4. VSO personnel shall not take photographs or video of any evidence, document, victim,
witness, suspect, or other person or thing actually or potentially relating to a crime, agency
investigation or other official law enforcement scenario using personally owned cell
phones, or personally owned cameras/image recording devices.
5. When applicable, a scale will be used to determine size. If a scale is used, a duplicate photo shall
be taken without the scale. The second photo will be taken with the same camera position, lighting
and camera settings.
6. Dimensions of fixed objects in the photos may also be provided as scale references.
7. When photographs are taken of a scene, the date, time, location and case number shall be
recorded for each photograph taken.

8. If videos are taken, they should be used as supplements to the still photographs. Videos shall not
be taken as sole photographic evidence except as per Fla. Stat. § 893.10(3) to document
manufacturing equipment used in a grow operation prior to on-site destruction.
9. Whenever any digital media is captured electronically in the field (e.g. interviews, photos, imaging
or video), such information shall be; uploaded to the Digital Crime Scene (DCS) system; this
information will not be placed on any of the agency’s file servers (e.g. G, H and I drives) without
prior written authorization from the Information Technology (IT) Director.
10. For digital media that cannot be uploaded to the Digital Crime Scene (DCS) system, such
information shall be transferred to a master CD/DVD. This master CD/DVD will be labeled in
accordance with IV.A.1.e. and submitted to the Evidence Section.
11. When physical evidence is not collected or when photographs are not taken, the Deputy or the
Detective in charge shall include in their report or prepare a separate written report explaining the
reasons.
J. PHOTOGRAPHIC PROCEDURES
1. All Crime Scene Technicians and, at a minimum all Law Enforcement Operations Division (LEOD)
personnel, are issued digital cameras for official agency purposes only. Storage of such devices
shall ensure protection from exposure to extreme elements which could impact photograph/image
quality.
2. District and Operations Commanders, or their designee, will be responsible for issuing and
maintaining an inventory log of all digital cameras assigned to the Law Enforcement Operations
Division.
3. All LEOD Deputies shall be issued a measuring device (scale) or have access to one.
4. Prior to use at a crime scene, the digital storage media for the camera will be formatted according
to manufacturer’s guidelines.
5. When taking photographs using digital camera/memory cards, multiple cases may be separated
by a case card showing the following information:
a. Case number;
b. Date;
c. Time;
d. Location;
e. Type of case;
f. Photographer’s name and DID.
6. When necessary, personnel will utilize the VSO Digital Photo Case Identifier Form to document
the above information; this form will be the first photograph captured to identify the case that the
images are related to. This form is available on the VSO intranet.
7. PHOTOGRAPHING LIVE SUBJECTS
a. When photographing live subjects:
(1) Deputies will take an overall head to toe photograph of the subject, front and back, for
identification purposes;
(2) Deputies will take midrange and close-up photographs, with and without scale, or areas
of interest; such as injuries, tattoos, scars, etc.;
(3) If the subject to be photographed is of the opposite gender of the photographer and the
area to be photographed is the male or female genitalia or the female breast(s), a
witness shall be present while the photographs are being taken. Whenever possible, a
photographer of the same gender as the subject being photographed will be utilized;
(4) Close-up photographs should be taken at a high resolution.
8. PHOTOGRAPHING DECEASED SUBJECTS
a. When photographing deceased subjects, the following procedures will be followed unless
extenuating circumstances exist:

(1) General overall photographs will be taken to show the location of the body and its
relation to the area where it was found;
(2) Photographs of the body will be taken from different angles;
(3) Midrange and close-up photographs will be taken, with and without scales, of areas of
interest;
(4) After the body is removed, the area where the body was laying will be photographed.
9. PHOTOGRAPHING ITEMS/AREAS
a. Photographs of items/areas of evidentiary value, where size is of importance such as injuries,
tattoos or weapons are to be photographed with and without the use of approved
photographic scales.
b. Crime scene photographs will include the following:
(1) Approach to the scene;
(2) Overall exterior and interior photographs of the scene;
(3) Known or likely points of entry and exit, if applicable;
(4) Midrange and close-up photographs of items/areas of possible evidentiary value or
interest;
(5) Any items/areas damaged by agency personnel during the course of performing official
duties.
10. Digital cameras are not intended to be used by Deputies to photograph major crime scenes,
subjects with significant or life threatening injuries, items/areas documented for the purpose of
scientific comparison (e.g. footwear impressions), or other cases which would traditionally fall
within the scope and expertise of the Crime Scene Technicians.
11. CAMERA SECURITY AND HANDLING
a. Cameras are not to be set down or left unattended in an unsecured area. The images on the
camera/card are evidence and will therefore be treated and safeguarded as such.
b. Good security practices provide the foundation for the chain of custody and ensure the
integrity of the evidence. Preventing unauthorized access and eliminating any perception that
unauthorized access may have occurred, reduces the potential for accusations.
12. CUSTODY
a. Upon capture of an image to the time of confirmed upload on the secured agency server, the
images are in the custody of the personnel who captured the original image.
b. Images are not to be cleared from the camera’s storage until an electronic confirmation is
obtained from the Digital Crime Scene system that the images were successfully uploaded
thus establishing and acknowledging the transfer of custody.
13. CAPTURED IMAGES
a. Digital images shall be reviewed for quality prior to leaving the scene. In the event that images
do not adequately depict the necessary detail, are blurred, or are otherwise of poor quality,
the images shall be retaken. Accidental, poor quality, or otherwise unusable images may be
deleted from the camera at the discretion of the photographer.
b. If the images cannot be retaken to obtain the desired quality, do not capture the desired
image, or more sophisticated photography skills and equipment are needed, Crime Scene
Technicians may be called to photograph the scene.
c. Images must be uploaded to the secure Digital Crime Scene server before the end of the
Deputy’s shift/tour of duty using the designated workstations provided at each district office
or respective investigative operations location or the Digital Crime Scene web interface from
a VSO desktop workstation.
d. Images are not to be uploaded or submitted to the Digital Crime Scene system from an MDC.
K. SEARCHING AND SEIZING COMPUTER AND ELECTRONIC EVIDENCE

1. Searches and seizures of computer/electronic hardware and software and related devices shall
be done in accordance with the US Dept. of Justice’s guide Searching and Seizing Computers
and Obtaining Electronic Evidence in Criminal Investigations, which is available on the VSO
intranet.
2. Deputies shall exercise caution so as to protect the computer/electronic equipment/devices and
preserve all evidentiary value. Suspect computers/electronic devices shall not be turned on until
a complete bitstream backup of the data has been made.
3. Whenever a Deputy/Detective requires additional technical assistance to seize a
computer/electronic device, the Child Exploitation Unit Supervisor shall be called. If the Child
Exploitation Unit Supervisor or Detective is not available, assistance shall be requested from the
Information Technology Section.
L. SUBMISSION OF EVIDENCE TO THE ACCREDITED LABORATORY
1. The FDLE Forensic Laboratory is accredited through the American National Standards Institute
National Accreditation Board (ANAB).
2. Items submitted to the forensic laboratory for analysis are to be handled in accordance with the
FDLE Crime Laboratory Evidence Submission Manual.
3. All wet items such as blood and clothing shall be submitted within one week after material has
dried.
4. All other physiological fluids or stains, i.e., semen, saliva, will be submitted within one week to lab.
5. There are no time constraints placed on submission of other physical evidence. It is recommended
that evidence be sent to lab as soon as possible.
6. Materials and substances of a known source shall be collected, whenever possible, and the
samples should be sent to the laboratory along with suspect material with proper labeling and
packaging. The FDLE examination request form used to submit the comparison sample shall
identify the item it is to be compared with, including the item’s number.
7. The following persons are responsible for requesting items of evidence be submitted to the
laboratory for analysis:
• A VSO Detective;
• A VSO Crime Scene Technician;
• The State Attorney prosecuting the case.
8. The Detective in charge of a case is responsible for requesting evidence items be sent to the
laboratory for analysis.
9. Other Deputies requesting items of evidence be submitted to the laboratory for analysis shall
coordinate through the State Attorney handling the case.
10. Upon receiving a request for laboratory submission, Evidence Section members shall process the
items then submit them to the laboratory.
11. If there is a delay in the submission of evidence to the laboratory for any reason, the Evidence
Section shall so note the reason in a supplemental report to the original.
12. All items submitted to the laboratory for biological analysis shall be accompanied by a completed
Florida Department of Law Enforcement (FDLE) examination request form. What is to be analyzed,
the reason for analysis, and who is to receive the analysis results shall be included on the form.
13. The appropriate chain of custody paperwork shall accompany each item to the laboratory. The
paperwork will be returned to the Evidence Section after the items have been signed for. Chain-
of-custody report for items submitted to the laboratory shall include the following:
• Name of person last having custody of the item;
• Date and time of submission;
• Method of transmission;
• Date/time of receipt in the laboratory;

• Name and signature of person in the laboratory receiving the evidence.
14. All items submitted to the laboratory shall be packaged per the guidelines in the current Florida
Department of Law Enforcement (FDLE) Evidence Submission Manual. Items shall be packaged
separately from any other item submitted, unless the items relate to each other and no
contamination is apparent.
15. Lab results obtained by the Evidence Section shall be in writing and placed with case documents
for future referral.
M. RECORDING EVIDENCE AT THE SCENE
1. The person processing a crime scene whether it’s the assigned Detective, an assistant or a Crime
Scene Technician, shall prepare a report/supplement pertaining to the processing operation. This
shall contain at least the following information:
• Date and time of arrival at the scene;
• Location of the crime scene;
• Name of the victim(s), if known;
• Name of the suspect(s), if known;
• Action taken at the scene;
• Number of photographs taken;
• Measurements taken (Yes or No);
• Complete listing of physical evidence recovered;
• Case file reference number.
2. Crime Scene Technicians shall include the following:
• Date and time of request for service;
• Name of investigating Deputy;
• Disposition of physical evidence;
• Disposition of digital images taken;
• Disposition of crime scene measurements and sketches.
3. All reports shall include an inventory of all items of evidence. This inventory shall include, but not
be limited to:
• A complete description of item, make, model and/or model number;
• Serial number if any;
• Source of the item (from whom or location obtained);
• The name of person collecting the item or items.
4. Weapons shall be placed into evidence in the following condition:
• Unloaded;
• Made safe by placing in a condition where the weapon cannot be fired, such as disassembled,
blocked or locked;
• Placed inside a firearms box and secured to the box with zip ties;
• Tagged with complete description of item including serial number. The outermost surface of
all gun packaging shall read "UNLOADED" when the contents have been verified as
unloaded.
5. A chain-of-custody must always exist when physical evidence is obtained. A Property report will
be completed and the following sections filled in:
• Incident;

• Administration;
• Victim/reporting party;
• Vehicle (when applicable).
6. Property listing and chain-of-custody shall include:
• Item number;
• Date;
• Released by;
• Received by;
• Reason for change;
• Approval/status to include lab exam information.
7. When property/evidence is received by the Evidence Section, its disposition will proceed in the
following manner:
• Property/evidence shall be collected and properly logged on property report.
a. The Evidence Technicians will complete the following:
• Chain-of-custody section;
• Property listing section;
• The inventory number will be assigned to the "leave blank" space.
8. GROW OPERATIONS
a. Per Fla. Stat. § 893.10(3), manufacturing equipment, to include but not be limited to grow
lights, growing trays, and chemical fertilizers, used in committing the offense may be
destroyed onsite and left at the scene in disrepair after documenting the manufacturing
equipment by photography or video recording.
b. The destruction of any equipment must be documented by the supervising law enforcement
officer as follows:
• Record the place where the manufacturing equipment was seized;
• Inventory the manufacturing equipment and supplies that were seized and destroyed
onsite;
• Record the time, place and manner of destruction.
c. The reporting law enforcement Deputy must make a return, under oath, reporting said
destruction to the Court or entity designated by the court.
N. CRIME SCENE TECHNICIAN
1. In-house Crime Scene Technicians shall be available 24 hours a day. They shall respond to calls
for service where a crime has been committed or a traffic crash has occurred that may involve
collection of physical evidence that is beyond the expertise of responding patrol Deputies or
Detectives.
2. The Major Case Supervisor shall coordinate and be responsible for the crime scene van.
3. The "on-call" Crime Scene Technicians list shall be maintained by the Investigative Services
Section.
4. When it has been determined a Crime Scene Technician is required, the Patrol Sergeant shall
contact the Major Case Supervisor during normal business hours or the on-call Detective Sergeant
during off-hours.
5. Upon notification, the Crime Scene Technician will be responsible for providing instructions to the
Deputy or Detective in charge on how to proceed until their arrival. This will be determined, by the
technician, on a case-by-case basis, based on the technicians training and expertise.
6. When a Crime Scene Technician arrives on the scene or has given instructions prior to arrival,
they shall assume responsibility for the collection and preservation of evidence.

7. The Deputy/Detective in charge shall ensure that the instructions and requests are carried out.
8. Crime Scene Technicians are responsible only for the collection and preservation of evidence.
9. The Crime Scene Technician shall adhere to all sections of this general order.
10. The Law Enforcement Operations Division Chief or designee shall meet at least annually with the
State Attorney and a representative of the courts for coordination purposes.
11. Coordination is essential to ensure that the State Attorney and the Judges are apprised of the
latest information and abilities of the Detectives to develop information for prosecution.
12. Coordination will ensure that Detective’s benefit from the investigative and procedural concerns of
the State Attorney and the courts.
O. CRIME SCENE VAN
1. The VSO maintains a crime scene-processing van.
2. The vehicle shall be supplied so that multiple crime scenes can be processed without resupplying.
3. The vehicle shall contain, but is not limited to the following equipment:
• Latent print recovery materials;
• Photography equipment;
• Crime scene sketching equipment and supplies;
• Metal detectors;
• Evidence vacuum;
• Forensic light source;
• Evidence storage containers, i.e., bags, containers.
P. PATROL VEHICLE SUPPLIES
1. Patrol Deputy vehicles will be equipped with the following items for processing crime scenes:
• 20 evidence bags (clear);
• 20 evidence bags (paper);
• 1 latent print brush (camel hair);
• 20 latent print cards (white);
• 20 latent print cards (black);
• ½ oz. latent print powder (black);
• ½ oz. latent print powder (gray);
• 5 "Crime Scene" signs;
• 5 "No Trespassing" signs;
• 1 roll evidence tape;
• 1 roll frosted lifting tape;
• Rulers/straight edges, and pencils for crime scene sketches.
2. District Offices should have supplemental crime scene supplies to include firearms boxes, knife
boxes, various sized bags, sharps containers, and other packaging materials. Packaging supplies
are also available at the evidence facility.
Q. PROPERTY STATUS CODES
1. When submitting items to the Evidence Section an appropriate status code must be assigned so
that the item is tracked and handled appropriately.
2. EVIDENCE ITEMS

a. The items are preserved for analysis or investigative purposes and may be used in a criminal
or civil court proceeding. Evidence items include the following status codes:
• Arson/Burned;
• Case Evidence;
• For Forfeiture;
• Recovered (Outside Agency Recovery);
• Stolen and Recovered.
3. SAFEKEEPING ITEMS
a. Safekeeping items are defined as items that VSO is holding in trust, that an owner is identified
and has a right to have the property returned to them. This return may be at the conclusion
of RPO or Injunctions proceedings, or it may be returned immediately. If the items are
prisoner’s personal property (PPP) or were found, but the recovering Deputy could not locate
the owner to make the return immediately. Safekeeping items are not sent for analysis as
they are not involved in investigation cases. Safekeeping items include the following status
codes:
• Hold for NOK;
• Personal Property;
• Return to Owner;
• Baker Act (RPO not filed).
4. DESTRUCTION ITEMS
a. Destruction items have no value or are contraband that are not needed as evidence.
Destruction items include only one status code:
• Disposal/Destruction.
5. FOUND ITEMS
a. There are two types of “found” items:
• Abandoned (meaning no intrinsic value);
• Found Property (The owner is unknown but has value.) These items could become case
evidence or stolen and recovered after an investigation is conducted.
6. ORDER ITEMS
a. There are three types of “order items” but are held as “safekeeping” until another order or
expiration occurs. These status codes include:
• Injunction for Protection;
• RPO (Seized);
• RPO(Voluntary Surrender);
• Ex-Parte Baker Act (RPO not filed).
R. TRAINING
1. Patrol Deputies are expected to perform specific functions when responding to a crime scene
including the collection and preservation of physical evidence and activating the chain-of custody.
2. The VSO Training Section shall provide or coordinate instruction on crime scene processing during
New Deputy Training (NDT).
a. The methods employed are:
• Lectures by experienced Detectives;
• The showing of current video, PowerPoint presentations, etc.;
• Having each Deputy perform practical exercises with a test to evaluate competency.
b. Deputies shall be instructed and trained on:
• How to evaluate a crime scene to determine the potentiality and limitations of finding
physical evidence;
• The roles of the Detective, the Patrol Deputy and the Crime Scene Technician.

c. Deputies shall be instructed in the collection methods and procedures for:
• Fingerprints;
• Footprints;
• Serology/DNA (e.g. blood);
• Touch DNA & reference samples;
• Fibers;
• Fabrics;
• Weapons;
• Hair;
• Paint;
• Tool-marks;
• Requirements for the collection of known sources for comparison;
• Preservation methods for various forms of evidence;
• Chain-of-custody procedures;
• Crime scene sketches;
• Crime scene photography;
• Crime scene records.
3. Refresher courses are given periodically by the Training Section per State requirements, VSO
policy and Deputy's request. (NDT/In House Training)
a. Deputies may request such training as necessary to maintain proficiency.
4. Deputies assigned as Crime Scene Technicians shall be trained, and shall demonstrate a level of
expertise in all areas addressed in this general order.
5. Deputies assigned as Crime Scene Technicians shall be provided with periodic training to keep
abreast of new techniques and equipment, and to maintain proficiency in their assignment.
V. REFERENCES
• Sealing Plastic Evidence Bags and Paper Envelopes
• US Dept. of Justice’s guide Searching and Seizing Computers and Obtaining Electronic Evidence in
Criminal Investigations
• Vehicle Processing-Placement of Evidence Tape
• Currency Verification Form, VSO Form # 071410.001
• Digital Photo Case Identifier Form, VSO Form # 101012.001
• Florida Department of Law Enforcement Request for Examination of Physical Evidence, FDLE 50-001
• Florida Department of Law Enforcement Toxicology Services D.U.I. Work Request Form
• Florida Department of Law Enforcement Toxicology Services Sexual Assault Work Request Form

OFFICE

GO-083-02 01/05/2021 01/05/2021
Title
DNA EVIDENCE AND REFERENCE SAMPLES
I. PURPOSE
The purpose of this general order is to establish specific guidelines concerning the collection and submission
of DNA evidence. The general order will establish training protocols for those personnel authorized to handle
DNA evidence and reference samples. General guidelines apply to all members who collect or process DNA
evidence or reference samples in the performance of their duties.
II. DISCUSSION
Using DNA in solving cases where the identity of the offender is not known has made a major impact on law
enforcement and criminal investigations. Personnel assigned to collect DNA evidence must have the
advanced technical skills to identify, preserve, and collect DNA evidence and reference samples for
successful analysis. All evidence and reference samples are to be submitted to either the Florida Department
of Law Enforcement (FDLE) Crime Laboratory or DNA Labs International, both of which are accredited
through FBI acceptable accreditation: ANAB ISO 17025.
III. DEFINITIONS
Buccal Swab – A sample of cells gathered from the inside surface of an individual’s cheeks, which could be
utilized as a reference sample of that individual.
Deoxyribonucleic Acid (DNA) – A molecule carrying genetic information which, when properly analyzed,
may identify the individual from whom it originated.
DNA Evidence – A swab sampling or object from a crime scene which an officer reasonably believes
contains DNA material that may connect a suspect to a criminal incident.
DNA Evidence Sample – A swab sampling or object from a crime scene which an officer reasonably believes
contains DNA material that may connect a suspect to a criminal incident.
DNA Labs International (DLI) – A private lab used for the submission of DNA (primarily touch-DNA) in order
to build a local DNA database.
DNA Reference Sample – A reference sample is biological material in the form of blood or buccal cells taken
from an individual whose identity is known. Reference samples may be taken from a victim, witness, suspect
or other person of interest.
DNA Secondary Reference Sample – A secondary reference sample is material such as an item of personal
use (i.e., toothbrush, hairbrush, etc…) collected from the dwelling of a known individual or area known to be
occupied by the individual which is likely to hold biological material of that individual.
Oral Swab – A buccal swab.

Swab Kit – A Volusia Sheriff’s Office (VSO) provided field kit for collection of DNA material. This kit contains
a pair of disposable gloves, a face mask, a pair of sterile cotton tipped applicators, an ampoule of sterile
water, and a paper envelope with a label.

A. TRAINING REQUIREMENTS
1. RESPONSIBILITY FOR TRAINING
a. The Crime Scene Unit is responsible for providing initial and refresher training on the
collection of DNA evidence and reference samples. Outside agency training by qualified DNA
entities may also be utilized to meet initial or refresher training criteria, as determined
appropriate by the VSO.
2. INITIAL TRAINING
a. Initial training shall be included in the Field Training and Evaluation Program and provided to
all personnel who are assigned the collection and preservation of DNA evidence and
reference samples. The training will encompass this general order, nomenclature of
equipment, collection techniques ensuring the best documentation, processing, preservation
and storage.
3. REFRESHER TRAINING
a. Refresher training shall be administered at least once every two years, and when new or
updated equipment is issued.
4. LESSON PLANS
a. The Crime Scene Unit is responsible for the submission of approved lesson plans to the
Training Section prior to training members. The lesson plan shall include:
• The type of equipment members will be trained on
• Collection techniques
• Processing
• Preservation, packaging, and storage
• Methods ensuring authenticity
5. ATTENDANCE LIST
a. The assigned trainer is responsible for providing the Training Section a training roster of
personnel who have completed this training.
B. DUTIES & RESPONSIBILITIES
1. The designated personnel will maintain the proper equipment and supplies required to recover
and properly preserve the DNA evidence.
2. Personnel will follow standard protocols established by agency general orders for the collection of
DNA evidence and reference samples.
3. Not every evidence swab taken will be sent to the lab for testing. All DNA Reference Samples may
still be considered for submission and shall be input into the VSO Records Management System.
Determining what swabs will be sent to the FDLE lab will be the responsibility of the District
Lieutenant or the Major Case Unit Detective Sergeant. Most property crimes require only one or
two sets of swabs.
4. Laboratory processing of DNA Evidence and DNA Reference Samples is expensive. There is a
substantial cost when DNA swabs are submitted to the laboratory even if no DNA material is found
on the swab. For example: a swab sent to DLI costs a minimum of $195 each for screening. The
analysis if DNA is found is above and beyond that. In order to continue using the benefits of DNA
evidence the VSO must assess if each submission is reasonable for the crime being investigated
as well as the likelihood of success based on evidentiary considerations. The final authority on
which swabs will be submitted for lab examination to DNA Labs International rests with the
Investigative Services Commander or Lieutenant level designee.

5. Elimination samples (DNA Reference Samples) should be taken and submitted along with the
evidence samples.
6. Requests for DNA laboratory analysis shall meet one or more the following criteria. Exceptions
may be granted by the Investigative Services Commander or designee:
• Major crimes such as homicide, robbery, sex crimes
• Serial crimes, violent or property crimes
• High value property crimes.
C. DNA COLLECTION OVERVIEW
1. Deputies/Detectives shall be mindful of the following considerations when collecting DNA samples:
a. Always wear gloves during the collection process. This will avoid contamination of
suspect/victim DNA with that of the individual Deputy or Detective. In cases of touch-DNA
(deposition of skin cells from touching an object/individual), contamination from failure to wear
gloves can result in elimination of the suspect DNA all together as it is “replaced” by the
collector’s DNA.
b. Always wear a mask when working over/around DNA. An accidental sneeze, cough, clearing
of the throat, or simply breathing/talking over the target area can transfer the collector’s DNA
resulting in contamination of the sample.
c. In collecting potential touch DNA, the area/object must be “scrubbed” with the swabs for at
least 3-5 full minutes. A properly exposed swab should appear tattered or worn as compared
to an unused swab.
d. Prior to processing the crime scene, the Detective should consider the sequence of
processing so as not to contaminate or inadvertently eliminate touch DNA. (e.g. stolen license
plate – bolts fastening the plate to the vehicle may be a source for touch DNA; “scrubbing”
the bolts with swabs prior to removal of the stolen plate may result in a DNA profile).
e. A fingerprint brush and powder used at other crime scenes will contaminate a DNA sample.
Use of oblique lighting (shining a flashlight across a surface instead of directly at the surface)
normally makes latent fingerprints visible. Hand smears and unidentifiable ridge detail are
good choices for DNA swabs, but clear identifiable fingerprints should be developed and lifted
without destroying the latent by swabbing.
f. Items that destroy DNA include bacteria, humidity, and heat/sunlight. Those items that may
deteriorate over time (e.g. food items such as an apple or cookie that has been bitten into)
should be “scrubbed” with the swab as soon as possible during scene processing. The dried
swabs provide a stable indefinite shelf life for future DNA analysis when kept at room
temperature (do not refrigerate).
g. When a Deputy or Detective collects potential DNA in any form it should be packaged in a
paper envelope or bag (not plastic) prior to transport to a district office or the Evidence
Section. Any article of DNA evidence should not be kept in the trunk of a vehicle where it will
be exposed to heat. The air-conditioned cabin of a vehicle is sufficient to preserve DNA
evidence and should be used for temporary storage when transporting.
D. AUTHORIZED CIRCUMSTANCES FOR COLLECTION OF DNA REFERENCE
SAMPLES
1. Collection of reference samples may occur one of four (4) ways:
a. Consent – An individual consents to providing a swab or other material directly from their
body. Consensual swabs may be collected from suspects (if arrested, suspect must consent),
victims, witnesses or other persons of interest for elimination purposes. The consensual DNA
donor must consent to giving the oral swab specifically for DNA purposes. The donor’s written
consent must be obtained on the VSO DNA Investigative Collection Form.
b. Abandonment – An individual abandons material that an officer can directly attribute to that
particular person from first hand observations; e.g. blood on a cloth, saliva left on a drink
container. The officer collecting the DNA must have reasonable suspicion that the person has
committed a particular crime. Collect “suspect” reference items ONLY from suspects of

specific crimes; e.g. reasonable suspicion, arrested persons, persons for whom you have
probable cause.
c. Seizure – Material from a person in custody is legally seized by law enforcement or a deputy
obtains material likely to produce DNA during the processing of a prisoner, e.g. breathalyzer
mouth piece, handcuffs or gloves.
d. Court Order – A person is compelled by a court order/search warrant to provide a sample,
as per the order or warrant. Except by court order, duress or force will NOT be used to obtain
a DNA reference sample.
E. PROCEDURE FOR DNA EVIDENCE COLLECTION
1. All DNA sampling will be performed wearing gloves; care will be taken not to contaminate the
evidence or location. If DNA samples are being collected from a crime scene, it should be done
after the scene has been photographed and/or video recorded. For most items, one set of swabs
should be taken; hold both swabs together to swab the item.
2. The preferred method of collection for a reference sample is to use the buccal swab method, or
swab the surface upon which the DNA has been deposited with sterile supplies provided by the
Agency. However, deputies may package and send an object that they can verify has a subject’s
DNA on it. NOTE: If, however, the object may deteriorate or breakdown, thus compromising a
potential DNA profile, the Deputy should swab the area of the item most likely to have deposited
DNA with the sterile swabs and place them in the envelope provided.
3. The name of the deputy on DNA reference items MUST be the deputy who actually obtained
consent, saw the person in possession when abandoned, or captured the surreptitious sample.
The deputy who collects the sample will package it according to the following procedures and
place their name upon the package to document that they are the originating deputy who collected
the sample regardless of who the investigating deputy is.
4. Personnel collecting DNA Evidence will submit the item(s) to the Evidence Section for
safekeeping. Items will be properly sealed in paper material, with evidence tape. Each item shall
be packaged individually. Multiple DNA evidence items may not be packaged together. Chain of
custody will be maintained on all submitted items. Labeling will be in accordance with general
order GO-083-01 Collection of Evidence.
5. EQUIPMENT AND PROCESSING: SWABS, WATER, AND PACKAGING
a. All swabs will be long-handle sterile cotton swabs from sealed packages. DO NOT save
opened packages of swabs or use swabs from previously opened packages.
b. If swabs are to be moistened, use ONLY the sterile water provided by the agency; if a swab
becomes dry, it may be slightly re-moistened using the sterile water.
c. Do not breathe or cough on or near the swab, as this could contaminate the sample with your
DNA.
d. Do not lay the swabs (cotton sample end) on any surface. This could contaminate the sample.
e. Only sterile water provided by the agency will be used. Place 3-5 drops on the swab .
f. When finished with collection, place swab back into the original sterile sleeve/package, then
seal in a paper evidence envelope. All DNA swab evidence envelopes shall have a biohazard
warning label affixed.
g. All swabs are to be placed into swab sleeve/package and sealed in envelopes with a minimum
of the case number, item number, name and DID of the collecting deputy, date collected, and
description of item or area swabbed.
h. All DNA Reference Samples shall be packaged as above and will include the full name and
date of birth of the subject the sample was collected from. Great care should be taken to
ensure the information is accurate and consistent on the sleeve, paper envelope, and
property report featuring the item.
i. All other known reference samples e.g. hair, gum cigarettes, should be placed into a small
sterile paper envelope then sealed in a large envelope with the subject’s name and date of
birth, as well as the case number, item number, name and DID of the collecting deputy, clearly
printed on the label. As above, great care should be taken to ensure the information is
accurate and consistent between the packaging and the property report featuring the item.

j. “Evidence Samples” are to be placed into their original swab sleeve or in small paper
envelope when appropriate. These items will then be sealed in envelopes with the appropriate
evidence label and information completed as described above.
k. Envelopes should be sealed using evidence tape. DO NOT LICK THE SEAL!
F. OBTAINING A SAMPLE FROM POOLED BLOOD
1. Use 3-5 drops of sterile water on a clean sterile cotton swab.
2. Use the side of the swab to obtain the sample. Roll the swabs between the fingers of your gloved
hand while scrubbing in order to expose the entire swab to the evidence being collected.
3. If the pool of dried blood is thick, you may place a drop or two of sterile water on the dried blood
to help reconstitute the blood.
4. The sample shall be placed back into the original swab sleeve.
G. OBTAINING A SAMPLE FROM HAIR
1. The hair sample MUST have roots attached to obtain nuclear DNA.
2. The sample MUST be placed into the envelope provided. Any other container could allow the
sample to be damaged or lost altogether.
H. OBTAINING A REFERENCE DNA SAMPLE FROM A PERSON
1. A DNA sample can be collected from victims, witnesses, suspects or any other persons of interest
(field investigations are included).
2. To take the sample, use a dry clean sterile cotton swab. Roll the swabs between the fingers of
your gloved hand while scrubbing it back and forth on the inside of the person’s cheek, for 10
seconds. Place the swab back into the original swab sleeve, and seal in an evidence envelope.
The subject’s name and date of birth will appear on the exterior of the evidence envelope. These
samples MUST be voluntary. If the subject refuses, a warrant must be obtained.
3. Voluntary samples require the test subject’s signature on a DNA consent form (Attachment A).
I. OBTAINING AN EVIDENCE SAMPLE FROM TOUCH DNA
1. Touch DNA can be obtained when a person touches an inanimate object. Some examples of touch
DNA include vehicle door handle, steering wheel, gearshift, handcuffs, home door knobs, windows
and levers (contact areas where gripping or friction occurs).
2. SAMPLING A VEHICLE, BUSINESS OR RESIDENCE
a. Place 3-5 drops of sterile water on a clean sterile cotton swab.
b. Roll the swabs between the fingers of your gloved hand while scrubbing the area of interest
in order to expose the entire swab to the evidence being collected.
c. Recommended areas to be sampled in a vehicle include any known interior areas which a
deputy reasonably believes a suspect had contact with. Search for straws, toothpicks and
drink cups that the suspect may have put in their mouth.
d. Recommended areas to be sampled in a business or residence are any known interior or
exterior areas which a deputy reasonably believes a suspect had contact with.
e. Common sense and analytical consideration should be used to determine the most probative
items for collection.
f. When an individual abandons material that a deputy can directly attribute to that particular
person from first hand observation and the deputy collecting the DNA has reasonable
suspicion that the person has committed a particular crime, samples may be collected.
g. Collect suspected reference items ONLY from suspects of specific crimes (reasonable
suspicion, arrested persons, persons for whom you have probable cause).
J. MISCELLANEOUS ITEMS FOR SAMPLING
1. Cigarette butts – Cigarette butts should be collected whole while wearing gloves. Care should be
taken when picking up the cigarette butts. Place into a manila or paper envelope.

2. Chewing gum – The gum should be air dried and placed into a forensic paper fold and then placed
into a manila envelope. Care should be taken when picking the gum up. Use gloved hands.
3. Bite marks on the victim – Bite marks can be sampled in the same manner as pooled wet blood.
4. Glass or plastic drinking containers – Take the entire object and place it into a paper bag. If
you need to process for latent prints, DNA should be done first. When obtaining the standard, DO
NOT swab the area where the latent prints may be located on the container, rather swab the area
around the lid or mouthpiece of the container. Use only a moistened swab; DNA could be all the
way around the container. Use one swab for the outside of the container and another swab for the
inside of the container.
5. Used tissues – Tissues should be taken whole. Care should be taken when picking the tissue up
with gloved hands. Place into paper envelope.
6. Group of casings – a group of casings in the same location should be scrubbed on 1 swab for 3-
5 minutes.
7. Firearms – Swab firearms prior to packaging as evidence. Consider that grips or other high-friction
areas are likely to contain DNA while smooth surfaces such as the magazines will often contain
fingerprints.
K. DOCUMENTATION & REPORTING
1. Personnel tasked with the collection of any DNA evidence shall complete a report which shall
include:
a. The reason for collection (court order, reference sample, etc.).
b. Location where evidence was collected from, including address; if not from a person, specify
the article and type.
c. Method of collection used.
d. Procedures taken to safeguard the evidence.
2. Each item of DNA evidence must be individually listed on both the VSO property report and the
laboratory case submission form. Item numbers must be the same on both forms.
L. TRANSMITTAL OF DNA EVIDENCE
1. DNA Labs International is accredited through the American National Standards Institute National
Accreditation Board (ANAB).
2. If a laboratory analysis of DNA evidence is needed, the deputy collecting the DNA evidence shall
complete a laboratory case submission form (Refer to DNA Labs International Case Submission
Form). The deputy will not sign the laboratory case submission form.
3. The laboratory case submission form is placed in the designated district temporary evidence locker
(a locker accessible only by the District Lieutenant or designee) with the DNA evidence and the
transmittal copy of the VSO Evidence Report form.
4. DISTRICT LIEUTENANT RESPONSIBILITIES
• Check the subject of a DNA Reference Sample against RMS subject records in order to
identify if the subject’s DNA is already available for comparison. If a received DNA Reference
Sample subject is not in RMS, then enter a flag and remark into RMS. The remark shall be
the case number relevant to the submission, the DNA flag code and whether the DNA
Reference Sample was sent to the Evidence Unit for storage or for submission to the
laboratory.
• Authorized RMS flag codes are DNA (for DNA Reference Sample received and sent to the
Evidence Unit for storage only) and DNS (for DNA Reference Sample sent to Evidence Unit
for laboratory submission). Duplicate DNA Reference Samples may be submitted to the
Evidence Unit for destruction.
• Inspect the DNA submission and determine what samples are to be sent for laboratory
analysis then sign the form as the approving authority. The District Lieutenant may only
approve Nuclear DNA Analysis, which is the basic service. Only the Investigative Services
Commander or designee may authorize advanced analysis such as Y-STR or Minifiler.

• The DNA evidence is then placed into a regular evidence locker for pickup by the Evidence
Unit.
5. The Major Case Unit Detective Sergeant is authorized to act as the approving authority for DNA
evidence collected by the Crime Scene Unit.
6. DNA evidence that is intended for FDLE analysis will require documentation and handling as used
for any other evidence sent to FDLE for analysis (Refer to general order GO-083-01 Collection of
Evidence and FDLE’s Crime Laboratory Evidence Submission Manual, for specific guidance on
DNA submissions to FDLE; located on the agency intranet under Manuals & Department
References.)
7. The Evidence Section is responsible for shipping internal DNA evidence, including DNA Reference
Samples, to FDLE or DNA Labs International and storing the evidence upon return. DNA Evidence
that does not have an approved laboratory case submission form will not be shipped to DNA Labs
International.
8. The Evidence Section is responsible for ensuring the computerized property and evidence
inventory/tracking system accurately describes the status and location of DNA evidence and
reference samples.
9. DNA Reference Samples that are not sent for laboratory analysis shall be maintained indefinitely.
All other DNA evidence and samples returned from the lab may be disposed of in accordance with
current evidence procedures and Florida Statutes.
10. Outside Agencies – Other law enforcement agencies in Volusia County may submit DNA
evidence to the VSO for shipment to DNA Labs International. The requesting agency must
complete the laboratory case submission form and deliver it with the DNA evidence to the Major
Case Unit Detective Sergeant at the Operations Center. Returning evidence shall be shipped to
the originating agency.
V. REFERENCES
• DNA Investigative Collection Form, VSO Form # 011410.001
• DNA Labs International Case Submission Form

OFFICE

GO-084-01 01/05/2021 01/05/2021
Title
EVIDENCE MANAGEMENT
I. PURPOSE
The purpose of this general order is to establish guidelines and responsibilities for the storage of evidence
and property within the Evidence Section of the Support Operations Division of the Volusia Sheriff's Office
(VSO).
II. DISCUSSION
This general order will address evidence and property in the custody of VSO and that which is acquired by
VSO as found, recovered, or evidentiary property. The VSO Evidence Custodian shall develop and maintain
strict controls with respect to the handling, security, and disposition of property.
III. POLICY
It shall be the policy of the VSO that all in custody or evidentiary property in the custody of or acquired by
VSO shall be turned over to the Evidence Section. The Evidence Custodian shall be responsible for control
of all property stored in VSO evidence facilities and compounds.
IV. PROCEDURE
A. ADMINISTRATION
1. All in custody or evidentiary property shall be stored in VSO property and evidence storage facility,
or in a secured compound, with access limited to authorized personnel.
B. STORAGE AREAS
1. VSO maintains its primary storage facility at 3887 Tiger Bay Rd., Daytona Beach, FL. The facility
serves as:
• The evidence storage facility; and
• The main vehicle storage compound.
C. RETENTION OF PROPERTY AND EVIDENCE BY DEPUTY
1. All property and evidence coming in to a Deputy’s custody shall be turned in, complete with all
proper documentation, as soon as possible after being received by the Deputy. All property and
evidence shall be turned into a designated temporary evidence locker or the Evidence Section.
Deputies or Detectives shall not retain evidence or property beyond their tour of duty each day.
Exceptions must be approved by a supervisor and be secured in such a way that the chain of
custody will not be compromised.

D. PROPERTY DESCRIPTION
1. All property and evidence shall be recorded as specified in general order GO-083-01 Collection of
Evidence. This shall include a complete description of each item of property on the property report
in the property listings section. Each report shall describe in detail how and why each piece of
property or evidence came into the Deputy’s possession.
E. EVIDENCE LOCKERS
1. Secure evidence lockers are located in each District, Courthouse, the Operations Center, Special
Operations, Daytona Beach International Airport, and the Evidence Section for the purpose of
temporary storage of evidence, found, recovered, or prisoner’s property. These lockers may be
used at all times.
2. Evidence lockers are equipped so that items may be stored inside the locker and, once locked,
cannot be reopened except by the Evidence Technicians who maintain the only keys.
3. All paperwork associated with the property or evidence shall be placed inside of the locker with
the property or evidence. (Refer to general order GO-083-01 Collection of Evidence)
4. Property or evidence placed inside evidence lockers shall be picked up on a regular schedule to
ensure adequate lockers remain available. It may be necessary for the on-call Evidence
Technician to pick up property or evidence from lockers over long weekends or holidays to
accomplish this mandate. Locations of low use (e.g., Courthouses, Special Operations, Daytona
Beach International Airport, and Hospitals) will be picked up when the Evidence Section is notified
by email that property or evidence has been placed in those lockers. It is the responsibility of the
submitters to ensure that notification is made.
5. In the event any lockers should become full or evidence needs to be picked up for any other
reason, the on-call Evidence Section employee shall be called to pick up stored property or
evidence.
6. Any District which has deposited large amounts of drugs or money into its District evidence locker
shall notify the Evidence Section of that fact. In such cases, it shall be the respective District
Commander or designated supervisor’s responsibility to assign a sworn Deputy to either transport
the drugs or money directly to the evidence facility, or to escort the civilian evidence technician to
the main evidence facility. A large amount of drugs would be any amount that meets Florida
Statutes requirements for trafficking or an amount that cannot be secured safely/adequately within
the available evidence lockers. Exception: In the case of small quantities of narcotics, pills, etc.
that require little storage space, but due to their drug classification meet the requirements for
trafficking (e.g. 4 Oxycodone pills, heroine, etc.), the evidence may be submitted and temporarily
stored at the District until the scheduled pickup established by Evidence personnel. In such
instances, the evidence must be able to be submitted safely/adequately into the evidence locker
without presenting the potential for retrieval via the open entry point to the locker. A large amount
of money would be any amount over two thousand dollars ($2,000.)
F. PHYSICAL SECURITY
1. All buildings utilized for the storage of evidence shall be electronically alarmed both inside and
outside; additional storage pods, trailers, or sheds shall remain within the secured fenced-in
compound which shall also be electronically alarmed and fitted with surveillance cameras.
Portable Storage units within the fenced-in compound will not be used to house high liability items.
2. Storage areas utilized for the storage of vehicles shall be fenced with a barbed wired top. These
areas shall be electronically alarmed and routinely checked.
G. SECURITY PROCEDURES
1. Only those persons assigned directly to the Evidence Section shall have the authority to access
evidence storage areas. Other employees and all visitors must be escorted at all times within
evidence storage areas.
2. No employee will transport evidence in their privately owned vehicle.
3. No civilian employee will transport large amounts of drugs or money, as defined above, without an
escort by a sworn Deputy.

4. Evidence Technician Trainees will not perform evidence pickups from the Districts, make lab runs,
lock up at night, or be on call for alarm or other problem responses to the evidence facility, until
they have been properly trained by a trainer, demonstrated proficiency, and cleared to work
independently on those tasks by Evidence Section Supervision. Such employees may perform all
of the above when accompanied by a non-probationary trainer.
H. SECURITY PROCEDURES – MAIN EVIDENCE FACILITY
1. A sign-in log is located in the front lobby and in the packaging room vestibule. All persons entering
the evidence storage areas must sign in and out.
2. All doors leading from the lobby or release room to the interior of the facility must remain closed
at all times to ensure security protocols are maintained.
3. All persons not regularly assigned to the evidence facility will require an escort to any location
where evidence is stored, processed, or viewed.
4. Impound lot vehicle keys are located in their respective file folders in the front office. Access to
these files shall be limited to Evidence Section personnel.
5. Any employee working late or on weekends will ensure all perimeter gates are secure, park in
authorized areas, and will activate perimeter and applicable internal alarms when departing.
6. At the end of each workday, keys to the intake lockers shall be secured in the key lock box which
will be located in a “Two Person Access Room.” A perimeter check will be made each day to
ensure all locks, doors, and gates are secure; ensure video cameras are functional; and ensure
applicable perimeter and internal alarms are set. These items will be signed off on, on the daily
“closing checklist.”
I. RECEIPT OF EVIDENCE AND PROPERTY INTO THE EVIDENCE SECTION
1. Evidence personnel shall inspect and log all property upon receipt or as soon as possible after
receipt at the Evidence Section.
2. It shall be the responsibility of Deputies bringing evidence into the facility to stay with the evidence
until properly received or secured in appropriate lockers.
3. All evidence submissions consisting of large, bulky, or numerous items will enter the main
evidence facility behind the secured entry gates. A workspace to include computers, a
scanner/copier, scales, and packaging materials for deputies to complete their paperwork and
package evidence is provided in the Deputy submission and locker area.
4. Evidence Technicians will enter all items into the Evidence OnQ computer system. Evidence OnQ
generates an inventory control number for each entry. Deputies with access, shall directly enter
items into the Evidence OnQ system upon submission.
5. Items small enough shall be placed into a vinyl folder with the barcode label visible for scanning.
6. The item shall then be electronically assigned to and placed into the applicable storage location.
J. ATF eTRACE FIREARM TRACING SYSTEM
1. The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) eTrace system is an Internet-
based firearm trace request submission system that provides for the electronic exchange of traced
firearm data in a secure internet-based environment.
a. Approved VSO personnel can electronically submit firearm trace requests, monitor the
progress of traces, retrieve completed trace results, and query firearm trace related data
stored by the National Tracing Center.
b. Firearms tracing is the systematic tracking of the movement of a firearm from its creation by
the manufacturer or its introduction into U.S. commerce by the importer, through the
distribution chain to the first retail purchase. The ATF eTrace system is only authorized to
trace firearms suspected to have been used in a crime referred to as Crime Gun.
c. Crime Gun is defined as any firearm that is illegally possessed, used in a crime, or suspected
to have been used in a crime. An abandoned firearm may also be categorized as a crime gun
if it is suspected it was used in a crime or illegally possessed.

d. Comprehensive Firearms Tracing is the routine tracing of every crime gun recovered within
a geographic area or specific law enforcement jurisdiction. It is the policy of the VSO to
maintain a Comprehensive Firearms Tracing program.
2. The ATF eTrace System is a secure database managed by the ATF. Only approved users with
legitimate law enforcement purpose will be allowed access. Any misuse of the eTrace system will
be governed as defined in general order GO-026-02 Standards of Conduct.
3. The VSO eTrace Point of Contact (POC) will maintain the Memorandum of Understanding (MOU)
as agency heads change and or POC’s change within the agency. The POC is the VSO Law
Enforcement Operations Division Chief or designee.
4. The eTrace POC will be responsible for approving agency users and will maintain the agency
eTrace approved user group. The POC will revoke access to eTrace for all person(s) no longer
employed by the agency or who do not have a legitimate purpose for access to the ATF eTrace
system.
5. Personnel requiring access to the eTrace System will contact the POC via email requesting
approval. The POC will enter the requester’s information into the approved users section of the
eTrace system. The requester’s information will be vetted by the ATF and if approved the requester
will receive and email from eTrace with directions on obtaining access and assigning a password.
6. All firearms, found, recovered, received by Deputies/Detectives for evidentiary purpose, or
requiring additional investigation to determine the firearm’s disposition shall be entered into the
ATF eTrace system for origin documentation. Firearms designated as “seized” or “confiscated” for
civil process shall not be entered into the eTrace system, unless other circumstances exist that
cause them to be classified as crime guns.
7. As part of a criminal investigation, Deputies/Detectives that recover firearms for evidentiary
purpose or requiring additional investigation to determine the firearm’s disposition will complete
the eTrace Request Form (#062616.001) documenting all pertinent identifiers of the firearm. The
eTrace Request Form is located on the VSO Intranet, Agency Forms, Investigative Forms section,
“eTrace Request Form.” The eTrace Request Form will be emailed directly to the Volusia County
Crime Center (VC3) at [email protected] before the firearm is submitted into evidence. (eTrace
Request Form #062616.001)
8. The VC3 will vet all eTrace requests received to validate the trace request is part of a criminal
investigation. The VC3 will enter the eTrace request as received into the eTrace system within 30
days of receiving the eTrace request. Once the eTrace Report is received back from the eTrace
system, the VC3 will log the eTrace Report on the VC3 web page, eTrace Reports, logging the
eTrace report by the original VSO case number and by year.
9. Training for the use of the ATF eTrace system will be conducted on-line by utilizing the eTrace
Quick Reference Guide and the ATF eTrace Comprehensive Instruction Manual found on the ATF
eTrace website.
K. FIREARMS FOR DISPOSAL
1. Citizens who wish to dispose of firearms may turn them into the Sheriff's District Offices. For safety
reasons, firearms must be turned over to a Deputy and not to non-sworn personnel.
2. Firearms WILL be unloaded and made safe (chamber checked); an NCIC check must be made
prior to being submitted; after the NCIC check is complete, the Deputy must complete a property
form and secure the item in an evidence locker.
3. The Evidence Section will perform the intake function as described above, and secure the firearm
to be held for the minimum statutory requirement of six months before seeking disposal, pursuant
to the disposal review process.
4. In the case of incapacitated persons who are unable to deliver a firearm to the District Office, the
District Commander will make arrangements for a Deputy to pick it up at the person's home.
L. VEHICLES

1. The receiving Evidence Technician shall photograph vehicles upon arrival to the Evidence Facility.
The digital photographs will be uploaded into the Evidence OnQ file for that case. The photographs
shall include:
• All four sides including the tag;
• Any damage upon arrival;
• Wheels, if of a custom or fancy design;
• The interior, to include any aftermarket electronics and items of obvious value, if visible
without entering the vehicle.
2. Keys to vehicles shall be secured in the vehicle’s file folder in the main office, with the exception
of forfeitures which are secured on the vehicles window in a lock box.
3. All forfeiture and safekeeping vehicles secured at the evidence facility will be maintained in the
condition that they were received in. Evidence vehicles will not be tampered with to ensure the
integrity of any evidence within and chain of custody is maintained as we received it.
M. ACCEPTANCE AND RELEASE OF NARCOTICS AND DANGEROUS DRUGS
(CONTROLLED SUBSTANCES)
1. Narcotics and dangerous drugs, except in rare occasions, shall not be accepted into the Evidence
Section unless properly packaged by the submitting Deputy. It shall be officially sealed in a tamper-
proof protective package.
a. Staples shall not be used on the package.
2. Narcotics/dangerous drugs that are sent to the laboratory shall be delivered in the original tamper-
proof package after examination by Evidence Personnel, to verify the package has not been
tampered with and appropriately labeled
3. Narcotics/dangerous drugs shall be recorded with weight or doses of the substance, and if weight
is used, an indication as to whether or not the weight includes the packaging. In every case
whether narcotics/dangerous drugs are submitted as evidence, the packaging, and labeling, will
include all information required to be submitted to the Florida Department of Law Enforcement
Laboratory, meeting all of their requirements; these requirements can be found in their current
packaging manual. (See hyperlink to the manual in the references section below.)
N. STORAGE OF EVIDENCE AND PROPERTY
1. Items requiring increased security shall be secured and locked inside dedicated areas within the
evidence storage facility providing enhanced security. These areas will only provide access by
requiring two authorized evidence personnel to scan their identification badges, and provide their
individual PIN numbers in succession within a specified timeframe. These areas will be under
constant video surveillance. These areas also require two persons to remain together within the
area, so that no one person can conduct business outside of the observance of the other. These
“high liability” items shall include, but are not limited to:
• Currency or negotiable instruments;
• Precious metals;
• Jewelry;
• Gemstones;
• Firearms;
• Controlled substances;
• Collectibles;
• Homicide Evidence.
O. REFRIGERATORS
1. TEMPORARY REFRIGERATORS

a. Temporary refrigerators shall be located at all Districts. Temporary and alarmed refrigerated
lockers are available in the Deputy submission/locker room at the evidence facility to submit
items such as liquid blood or urine requiring refrigeration.
b. District refrigerators are designed to accommodate perishable evidence from two separate
cases until picked up by an Evidence Technician. Each refrigerator will contain a secure
locking container. When securing the evidence in the District refrigerator, the locking
container will be used first and subsequently secured. This will leave the refrigerator
compartment available to secure perishable evidence from a second case, if needed, prior to
pick up by the Evidence Technician. When perishable evidence from a second case is stored,
the refrigerator door shall then be locked rendering it unavailable for any further storage;
Evidence will be notified if not already scheduled for a pick up.
c. Evidence personnel shall have the only keys to the interior lock boxes and the refrigerators.
2. PERMANENT STORAGE
a. For permanent storage, the Evidence Section utilizes industrial refrigerator and freezer units
that are alarmed, and where data is electronically monitored and recorded for later retrieval
as necessary.
P. TEMPORARY RELEASE OF EVIDENCE AND PROPERTY
1. Property shall be temporarily released by the Evidence Section for reasons including, but not
limited to, the following:
• Investigation;
• Court purposes;
• Lab analysis.
2. The appropriate paperwork, or electronic equivalent will be signed when the property or evidence
is released from and returned to the Evidence Section in order to maintain the item’s chain of
custody. When items are checked out to court, the Deputy transporting to court, is required to
obtain a signature from the Clerk of Court when handing over the exhibit; and the Deputy must
return the signed receipt/chain of custody form to the Evidence Section as soon as possible but
no later than the beginning of the Deputy’s next shift. This location will be regularly audited for
compliance by Evidence Section personnel.
3. The Evidence Section personnel shall expeditiously update the electronic evidence record to
correctly reflect the most current location status of the property.
Q. DISPOSITION OF PROPERTY
1. Submitting Deputies shall attempt to locate and notify owners of safekeeping and found property
in the custody of the agency. The identification of the owners and results of the attempt will be
clearly delineated in an incident report. If the Deputy is unable to notify the owner, the Evidence
Section shall then be responsible for notifying the owner once the property is received into the
Evidence Section. If located, the owner shall be notified of the status of their property and the
procedure for its return.
2. Final disposition of all property shall be accomplished as soon as practical after legal requirements
have been met.. This shall be accomplished through a comprehensive disposal review and
approval process and may require the obtaining of court orders, depending on the type of evidence
or property.
3. In compliance with provisions of Fla. Stat. § 499, the Evidence Section will not return prescription
medications without a court order requiring the return or as directed pursuant to Evidence Section
Supervision in consultation with Sheriff’s Office Legal Counsel.
4. The Evidence Section’s comprehensive disposal review process will be accomplished in
accordance with established written protocols that incorporate the documentation of necessary
research and authorizations. These authorizations and findings may include but are not limited to:
a. State Attorney's Office case disposition form;
b. VSO property disposition form;

c. Expiration of statutory limitations as cited in Fla. Stat. § 775.15 for the prosecution of a specific
offense, if a warrant is not on file or the case does not result in an arrest;
d. A Deputy’s determination of ownership pursuant to an investigation;
e. Expiration of the statutory holding period and completion of proper procedures as outlined in
Fla. Stat. Ch. § 705;
f. Court orders.
5. On those cases not filed with the State Attorney's Office, (unknown suspects) evidence will be
held as follows:
a. Capital or life felonies – indefinitely;
b. Kidnapping (if unsolved) – indefinitely;
c. Missing persons (if unsolved) indefinitely;
d. Other felonies - five (5) years minimum (unless released by a Deputy/Detective) or until arrest
is made, if subject to Fla. Stat. § 775.15(16)(a);
e. Misdemeanors - three (3) years (unless released by a Deputy/Detective).
6. All cases which are subject to appeal must be reviewed on a case-by-case basis with the State
Attorney’s Office prior to disposal.
7. Evidence personnel shall check for multiple defendants in the case and shall not dispose of the
evidence until all cases have met the requirements established under this section.
8. Written approval from the submitting Deputy or case agent, or in their absence the supervisor of
the section that handled the case, will be obtained before items are disposed of.
9. Evidence items that also meet the definition of a public record pursuant to Fla. Stat. Ch. § 119 will
be retained according to the longest retention schedule or requirement.
R. DISPOSAL CLASSIFICATIONS AND METHODS
1. Methods of disposal of property in the custody of the VSO shall fall under one of the following
categories:
a. Return to Rightful Owner – This is done in compliance with VSO general orders, authorization
from the State Attorney's Office, VSO General Counsel, court order, and Fla. Stat. § 90.91.
b. Return to Finder – Returned in accordance with Fla. Stat. § 705.104.
c. Return via Court Order – Returned at the direction of the court following final disposition, or
resulting from a motion.
d. Return to a Third-Party – Done when the third-party now has a legal claim determination.
Examples include the agent of an insurance company, an attorney, or other designated
persons that have legal interest in the property. All paperwork must be carefully examined to
verify that it is in order and will be scanned into the Evidence Section case record. The
determination of whether an agent is authorized to take possession of the property will be
made by the submitting or investigating Deputy or pursuant to a court order.
e. Forfeiture of Property – For property that has been awarded to the VSO by the court under a
forfeiture action.
f. Public Auction – Where statutory authority exists, or is mandated, property may be auctioned
off at a public auction. Firearms or contraband will not be auctioned under any circumstances.
g. Conversion to Agency use – Property may be converted legally to the use of the VSO or other
agency in accordance with Fla. Stat. § 705.103.
h. Donation to a charitable organization.
i. Legal destruction – Contraband, damaged property, and property of little monetary value for
which ownership cannot be established will be disposed of pursuant to the provisions of
Florida Statutes by court order, or VSO general orders as described in the destruction of
evidence and property section, below.

j. Other disposal – Following expiration of the governing statutes, all unclaimed, lost or
abandoned property will be disposed of pursuant to Fla. Stat. § 705.103, 705.104, and
705.105. Generally, this will apply to abandoned prisoner property, unclaimed evidence and
no response to finder-wishes-to-claim letters.
2. Evidence personnel are responsible to ensure all documentation in every case file is thorough and
complete. All documents will be scanned into the computerized evidence management system’s
case record.
S. RETURN OF PHOTOGRAPHED PROPERTY
1. Whenever possible, property shall be photographed and returned to the victim/owner. Guidelines
set forth in Fla. Stat. § 90.91 for crimes involving the wrongful taking of property are as follows:
a. The photograph shall bear:
• A written description of the property alleged to have been wrongfully taken;
• Name of the owner of the property;
• The location where the alleged wrongful taking occurred;
• The name of the investigating law enforcement officer;
• The date the photograph was taken;
• The name of the photographer.
b. The photograph shall be identified by the signature of the photographer.
c. Such writing shall be under oath by the investigating law enforcement officer.
2. The photograph shall then be attached to the "Photographed Evidence Release Form" and turned
into evidence.
T. DESTRUCTION OF EVIDENCE AND PROPERTY
1. The method of destruction for evidence and property is determined by the type of property being
destroyed. Property is destroyed pursuant to court orders, the determination of a comprehensive
disposal review, or when authorized by statute in limited circumstances. All destructions will be
performed or witnessed by two evidence technicians, who will sign the destruction documentation.
The destruction of all items by incineration, including but not limited to firearms, narcotics,
dangerous drugs, and prescription medications, shall be witnessed by a member of the
Professional Standards Section, who will sign the destruction documentation.
2. Obscene material collected pursuant to a violation of Fla. Stat. § 847.011 (Prohibition of certain
acts in connection with obscene, lewd, etc. materials), will be destroyed pursuant to the required
court order in accordance with Fla. Stat. § 847.02. This destruction will be accomplished by
incineration. A “return” certifying compliance of the statute will be provided to the court issuing the
order.
3. Alcoholic beverages shall be destroyed by pouring them down the sink in the evidence facility.
4. Firearms that are illegal or are in very poor condition will be destroyed by incineration.
5. Narcotics and dangerous drugs, drug paraphernalia, and prescription medications shall be
destroyed by incineration.
6. Biohazard waste will be destroyed by an authorized contractor.
7. Ammunition will be turned over to the range officer for disposal.
8. Flammable or hazardous liquids or waste must be disposed of within guidelines established by the
County of Volusia, the State of Florida, and the U.S. Government. The type of material will dictate
the method of disposal. Whenever any such material is to be disposed of the evidence custodian
will first contact the Volusia County Environmental Control Office who will assist in the destruction.
U. RECORDS
1. The Evidence Section shall maintain a record of all property in custody.
2. The records shall contain where applicable the following information:

• Case number;
• Unique inventory control number;
• Date incident occurred;
• Date items were collected;
• Submitter’s identification;
• Full chain of custody from Deputy’s submission to current location or disposition;
• Detailed description of each item;
• Serial numbers when available;
• Item values;
• Inventory audit history.
V. INSPECTIONS/INVENTORY
1. It is the responsibility of the Evidence Manager to conduct quarterly inspections of the evidence
storage facility and the vehicle storage facilities. They shall submit the quarterly report to the
Support Operations Division Chief with a copy to the Professional Compliance Unit. The report will
indicate the following information:
• The evidence storage and office areas are being kept in a clean and orderly fashion.
• The provisions of this and any other general orders and policies concerning evidence
management are being followed and routinely reviewed for needed changes.
• Property is being protected from damage or deterioration.
• Proper accountability procedures are being maintained.
• Property having no further evidentiary value is being disposed of routinely and as promptly
as possible.
• Whether or not any repairs have been necessary to the evidence facility.
• Evidence lockers are secure and functioning.
• Evidence lockers at satellite locations are functional and secure.
• First aid kits are routinely inspected and current.
• Fire extinguishers are inspected and current.
• Doors are secure and operating correctly.
• High liability rooms are secured with two person integrity (TPI) controls.
• Air circulation is adequate and air scrubbers are operating efficiently.
• Lighting is adequate in all work areas.
• Sufficient packaging supplies are on hand for Deputies.
• Refrigerators and freezers are operating correctly and monitoring systems are active and
functioning properly.
• All heavy equipment tools have been inspected and serviced according to schedule and are
operating correctly.
• All Evidence Technicians have been issued and are utilizing safety and personal protective
equipment properly.
• All section vehicles are current on their maintenance schedule, are clean, and operating
correctly.
• Evidence Technicians’ certifications are current for CPR and the AED, and they have been
trained in administering naloxone hydrochloride.

• The fume hood has been annually flow tested and certified and is routinely inspected to insure
proper operation.
2. The Professional Compliance Unit Commander or designee will conduct an annual audit of the
Property and Evidence Section to ensure the integrity of the system, in compliance with CALEA’s
Appendix K. Additional audits may be conducted throughout the year as determined by the Sheriff
or designee. At a minimum, sufficient high liability items will be selected by the Professional
Compliance Unit for audit year each year that meets current CALEA requirements. Additional items
of in-line property will also be inventoried. A complete audit of the safe will be conducted annually
by the Finance Section or the Professional Compliance Unit with the Evidence Section.
3. Professional Compliance Unit shall conduct an unannounced inspection of the property and
evidence storage areas at least annually, to include random inspections of property records with
physical property.
4. Whenever a new property and evidence manager is assigned to or transferred from the position,
an audit of property and evidence in compliance with CALEA’s Appendix I shall be conducted by
the newly designated property and evidence manager and a member of the Professional
Compliance Unit, to ensure that records are present and properly updated. The Professional
Compliance Unit will direct the audit of drugs, firearms, jewelry, and money in compliance with
CALEA or other requirements.
W. SECURITY OF HIGH LIABILITY PROPERTY FOR TRAINING OR
INVESTIGATIVE PURPOSES
1. In certain circumstances, the use of seized or forfeited controlled substances, weapons, or items
of value may be utilized for investigative or training purposes.
2. Requests to sign high risk items out for training/investigative purposes requires prior approval of
the requestor’s Section Commander through the Chain of Command and the Evidence Manager
or Supervisor.
3. Upon receiving an approved request, an Evidence Technician will search the inventory of available
property to fill the request in accordance with established Evidence Section Standard Operating
Procedures.
4. Should appropriate items be identified to fulfill the purpose of the request, an Evidence Technician
shall contact the requestor and make an appointment to sign out the item.
5. Documentation of the written request and approval will be scanned and made part of the evidence
record.
6. At the time the requestor signs out the approved training/investigative aid, the requestor shall:
a. Sign the chain of custody for the respective item(s) at the evidence facility.
b. The requestor shall complete a supplement report documenting the event. The supplement
shall include the purpose for signing out the item and its description.
c. In conjunction with the Evidence Technician, all controlled substances shall be weighed
including the packaging; the Evidence Technician shall verify the weight(s) and the
verification will be documented in the supplemental report.
d. Upon return of the training aid, all controlled substances shall be weighed utilizing the same
scale, if at all possible. If a different scale is required, indicate the scale utilized.
e. The Deputy shall submit a supplement documenting the return of the property to Evidence.
Any changes to the property including damages or amount(s) used in training (controlled
substances) shall be documented. If the property was completely exhausted in training, this
will be stated in the supplement; all packaging will be turned in for destruction. Any
discrepancies noted will be immediately reported to the Evidence Section Manager or
Supervisor and the supervisor of the submitter.
7. Any property or evidence required for extended periods of time shall require supplements every
ten (10) calendar days. Property or evidence required for investigative purposes beyond 30
calendar days must be approved in writing by the Investigative Services Section Commander or
the Special Investigations Section Commander.

V. REFERENCES
• VSO eTrace Submission Form, VSO Form # 062616.001

OFFICE

GO-084-02 01-05-2021 05/14/2021
Title
DIGITAL EVIDENCE MANAGEMENT SYSTEM (DEMS)
I. PURPOSE
The purpose of this general order is to establish guidelines for all digital evidence stored within the digital
evidence management system (DEMS) to include body worn camera footage, digital photographs, interview
room footage, and other digital media.
II. DISCUSSION
Digital evidence is vital to the successful development and prosecution of a case. It is therefore essential that
digital evidence be stored and managed in a manner that ensures its security and integrity. Volusia Sheriff’s
Office (VSO) utilizes the DataWorks Plus Digital Crime Scene (DCS) system for the secure storage and
management of digital evidence.
III. POLICY
The VSO recognizes that digital evidence consists of various digital media intended for use in court
presentations or other legitimate law enforcement purposes.
As with physical evidence, it shall be the policy of the VSO to ensure that digital evidence remain protected
and secure while in custody of the agency and that the security, integrity, and chain of evidence is upheld,
documented, and maintained.
Furthermore, it is the policy of the VSO that all media associated with digital evidence, to include but not
limited to, audio, images and video, are the express property of the VSO and will not be copied, released or
disseminated in ANY form or manner outside the parameters of this policy without the express written consent
of the Sheriff or designee.
IV. DEFINITIONS
Authorized User – Agency designated personnel with a direct job-related function/responsibility regarding
digital evidence to include Detectives; Command Staff; Internal Affairs Lieutenant; Office of Public Affairs and
Media Relations; Training Director; IT Director, IT personnel, or personnel specifically designated by the
Sheriff or Chief in furtherance of legitimate law enforcement purposes.
Body Worn Camera (BWC) – A camera worn on an individual Deputy’s person that records and stores audio
and video.
Digital Evidence – Evidence that is captured digitally on a device such as a Digital Camera, Body Worn
Camera, or Interview Room Camera and typically stored on a server; may include photographs, audio
recordings, and video footage with evidentiary value that is captured and stored in digital format.
Digital Evidence Management System (DEMS) – A computerized system consisting of hardware and
software to collect, store, secure, and disseminate digital evidence while preserving chain of custody. The
VSO utilizes the Digital Crime Scene System (DCS) as a DEMS.

Digital Video Recording – The electronic recording of visual images with or without audio recordings.
Information Technology Section (IT) – A section within the Administrative Services Division will maintain
the integrity and accessibility of the digital evidence through disposals, audits, expungements, and
redactions.
V. PROCEDURE
A. GENERAL DIRECTION
1. VSO personnel shall not take photographs or video of any evidence, document, victim, witness,
suspect, or other person or thing actually or potentially relating to a crime, agency investigation,
or other official law enforcement scenario using personally owned cell phones or personally owned
camera/audio recording devices.
2. Under no circumstances will any employee of the VSO make a personal or secondary copy of
digital evidence other than what is required in the conduct of their official duties during the
investigation and prosecution of a case.
3. Personally owned computer equipment and software programs shall not be utilized to make copies
of digital evidence.
4. Accessing, copying, forwarding or releasing any digital evidence other than for official law
enforcement use and/or contrary to this procedure is strictly prohibited. With exception of the
agency Public Information Officer (PIO), posting of digital media to ANY social media site, without
prior written approval from the Sheriff, Chief Deputy, or designee is prohibited.
5. No digital evidence as described above shall be emailed, faxed, uploaded to websites, or shared
in any way without proper authority or court subpoena.
6. VSO employees are prohibited from altering, reusing, modifying, or tampering with digital
evidence. Only members of the Information Technology Section and their supervisors are
authorized to delete digital evidence in accordance with this policy.
7. The VSO retains ownership of all images, video, and all other forms of digital evidence obtained
in any manner by an employee in the course of an investigation, at a crime scene, or while
conducting any other legitimate law enforcement business.
8. Digital content that relates to victims, suspects/perpetrators, crime scenes, various instruments of
a crime, or any item of value for prosecution of a crime shall be, as with any evidence, properly
protected, documented, and submitted as digital evidence.
B. ACCESSING AND UPLOADING TO THE DIGITAL CRIME SCENE (DCS)
SYSTEM
1. The Digital Crime Scene (DCS) system shall be used to provide Long Term Storage of digital
evidence.
2. USER GROUPS
a. All individual user activity within the secure DCS system is automatically tracked and logged
by the system.
b. Only Authorized Users may access the secure DCS system using their unique username and
password. Each user’s level of access is controlled via the “User Group” (e.g. Major Case)
assigned to their account.
c. Each User Group is configured to have access to specific crime types (See Reference: Case
Types). The User Group assigned to an Authorized User is based on their area of assignment.
d. Any request for additional access levels or assignment to an additional user group(s) must
be documented and approved by the District/Section Commander, or designee. The
approved request will be forwarded to the Information Technology Section for subsequent
assignment to the authorized level of access.

e. In accordance with general order GO-082-06 Computer Security and Utilization, the
District/Section Commander will immediately notify Information Technology of any transfers
or terminations affecting personnel who have access to the DCS system.
3. DIGITAL PHOTOS
a. Digital photographs shall be uploaded to the secure Digital Crime Scene (DCS) system before
the end of the Deputy’s shift/tour of duty using the designated workstations provided at each
district office or via the web based application available on all VSO desktop workstations.
b. Images are not to be uploaded or submitted via a mobile data computer (MDC).
c. Images shall not be cleared from the camera’s storage until an electronic confirmation is
obtained from the DCS system that the images were successfully uploaded so as not to lose
digital evidence.
d. Digital photographs shall be uploaded to the DCS system in accordance with procedures
established in the DCS system’s “Crime Works User Guide”. A copy of the guide may be
found on the VSO Intranet home page under “Manuals” or on the agency-wide shared “I”
drive under the folder “Digital Crime Scene Photo Evidence\User Guides”.
e. Deputies shall upload images using either the web application (designed primarily for patrol
units) or the thick client application (available to some investigative units and crime scene
technicians).
f. Deputies shall be diligent in selecting the correct case type (See Reference: Case Types)
upon image upload. Image descriptions, if needed, will be kept professionally short and to the
point in order to assist Detectives or to prepare for court.
g. Image descriptions shall become part of the permanent record.
h. The Detective/Deputy shall document on a property report the submission of digital
photographs using the property involvement code of “Digital Evidence” and will include the
total number of photographs submitted. This will electronically establish the chain-of-custody
and transfer custody from the Deputy to the Long Term Storage system.
i. Once photographs/images are uploaded to the DCS system, they become permanent. If
photographs are inadvertently submitted under the wrong case number, the submitting
Deputy will contact the Information Technology Section and explain the error to them.
Information Technology personnel will correct the data entry error. The submitting Deputy will
verify the correction was completed, then complete a supplementary report to the case
describing the error, the correction made, and by whom and when the correction was
completed.
4. MILESTONE INTERVIEW ROOM RECORDINGS
a. The management of interview room video captured through the Milestone recording system
is outlined in general order GO-042-17 Interview Rooms and shall be handled by the
Detective in accordance with this general order.
b. A document outlining the proper use of the Milestone system is available on the agency-wide
shared “I” drive under the folder “Manuals and Dept References” and the Intranet Homepage
under Manuals & Dept References.
c. The Information Technology Section shall manage the interview room video once they
receive notice of either a property report or charging affidavit documenting the existence of a
Digital Video Recording as defined in general order GO-042-17 Interview Rooms.
d. During normal business hours the Information Technology Section will review the property
reports and charging affidavits that have been received and will export the video in both
supported formats (MKV and the native format).
e. The Information Technology Section shall transfer the exported video into Long Term Storage
under the case number and case type (See Reference: Case Types) designated in the
Milestone system and shall verify that the transfer was successful.
f. Once the Information Technology Section verifies that the video files were successfully
transferred into Long Term Storage the “evidence lock” shall be removed from the video in
the Milestone system. The Milestone system will automatically delete those videos from Short
Term Storage.

g. As outlined in general order GO-042-17 Interview Rooms, Digital Video Recordings not
marked by the Detective with an “evidence lock” will not be processed by the Information
Technology Section and will be automatically deleted by the system after ten (10) calendar
days.
h. Digital Video Recordings transferred to Long Term Storage will be handled by the Information
Technology Section in accordance with this general order.
5. BODY WORN CAMERA VIDEO
a. Complete policies governing Body Worn Camera video are defined in general order GO-041-
20 Body Worn Cameras.
b. As outlined in this general order, the Information Technology Section will be responsible for
managing BWC video stored in both Short Term Storage and Long Term Storage.
6. OTHER DIGITAL EVIDENCE MEDIA FORMATS
a. Digital evidence other than what is covered in the above sections (digital photos, interview
room video, and body worn camera video) may also be uploaded into Long Term Storage as
long as it is in one of the following formats:
(1) Standard audio formats of MP3, WAV, WMA;
(2) Standard document formats of DOC, DOCX, ODT, PDF, TXT, XLS, XLSX;
(3) Standard video formats of AVI, MKV, MOV, MPG, MP4, WMV
b. Deputies shall upload the digital evidence files in the above formats using the DCS
application.
c. If you have digital evidence in formats other than what is listed above or require assistance,
you should contact the Information Technology Section.
d. Digital evidence not able to be uploaded into Long Term Storage shall be submitted to
Evidence in accordance with general order GO-083-01 Collection of Evidence.
C. RETENTION OF DIGITAL RECORDS
1. Retention of digital records is controlled by the State of Florida General Records Schedule, GS2.
2. The Information Technology Section shall perform routine audits of the Long Term Storage and
facilitate the timely disposal of digital records contained in the Long Term Storage that have
surpassed the record retention period and have no further evidentiary or administrative value in
accordance with this general order.
3. If a complaint is associated with a recorded event or a Deputy believes an incident may generate
a complaint, the supervisor will submit a written request to the respective Division Chief or
designee through chain of command for the Information Technology Section to retain the video
until the complaint investigation is complete.
D. RELEASE OF DIGITAL EVIDENCE
a. The Records Section fulfills all public records requests for digital evidence. The Records
Section shall be responsible for coordinating all public record requests for digital
evidence/records to include verifying the case status and disposition meet the requirements
as defined in Florida Public Records Statutes, Fla. Stat. Ch. § 119.
b. Upon verification that a digital evidence/records public record request is not exempt based
upon the case status or disposition, the Records Section shall process the request.
c. The Records Section shall make a copy of the requested digital evidence/records, and if
necessary, redact any exempt video or audio footage in accordance with Florida Public
Records Statutes, Fla. Stat. Ch. § 119.
d. The Records Section shall provide the requestor with the digital evidence/records associated
with the public record request.
2. All digital evidence/records are subject to verification prior to being released to the public or
members outside of the VSO.
E. REDACTING DIGITAL EVIDENCE

1. Only Information Technology personnel, Records Section personnel, and the Office of Public
Affairs and Media Relations personnel are authorized to make a redacted copy of digital evidence.
Audio and video will be redacted from digital evidence using authorized software as required in
accordance with Fla. Stat. Ch. § 119 Public Records.
2. Digital audio or video will only be redacted for release to the public by way of public records request
or as authorized by the Sheriff, Chief Deputy, the Public Information Officer, or their designee.
3. Redacted audio and video will be named accordingly at the time of creation and shall not be
considered original audio or video.
F. DISPOSAL OF DIGITAL EVIDENCE
1. The Information Technology Section shall determine final disposition of all cases involving digital
evidence stored in the DCS system unless the case also includes physical evidence. For cases
that include both physical and digital evidence, final disposition shall be determined by the
Evidence Section in accordance with general order GO-084-01 Evidence Management.
2. After a State Attorney or VSO disposition form is received by the Information Technology Section,
research will be conducted by the Information Technology to verify that the case has digital
evidence and is eligible for disposal using the following criteria.
a. The Clerk of the Court case management system (i.e. clerk.org) will be used to determine if
the case has additional activity since the final disposition was issued. If the case remains
open, research will cease and the appropriate section/unit will be notified, if applicable.
b. The Records Section will be contacted to verify that no public records requests have been
received. Digital evidence in a case that has a public records request must be kept a minimum
of 30 days after the date the request was received, which may be beyond the retention
guidelines.
3. For cases not filed with the State Attorney’s Office, or cases that have unknown suspects, digital
evidence will be held as follows:
a. Capital or life felonies – indefinitely.
b. Kidnapping (if unsolved) – indefinitely.
c. Missing persons (if unsolved) – indefinitely.
d. Other felonies – five (5) years (unless released by a Deputy/Detective).
e. Misdemeanors – three (3) years (unless released by a Deputy/Detective).
4. For all felony cases in which a guilty verdict was returned, the defendant was sentenced to state
prison and the case is subject to appeal, the digital evidence shall not be disposed. These cases
will be reviewed on a case by case basis with the State Attorney's Office.
5. All digital evidence related to any pending litigation or a personnel complaint shall be preserved
until the matter is resolved and/or in accordance with the law.
6. Any other law enforcement agencies involved with the VSO in a joint operation or investigation
shall be contacted prior to destruction of the digital evidence to ensure the digital evidence is not
needed by the other agency.
7. Information Technology Section personnel shall check for multiple defendants in the case and
shall not dispose of the digital evidence until all cases have met the requirements established
under this general order.
8. Expungement orders and seal requests for cases with digital evidence will be processed by the
Records Section.
a. Expungements: Digital evidence will be disposed of regardless of retention guidelines.
b. Seal requests: Digital evidence will be placed on a CD/DVD and placed in the sealed file.
9. The destruction of digital evidence may only be performed by Records Section personnel,
Information Technology Section personnel, and their supervisors; all individual user activity within
the secure DCS database is tracked by the system.

10. Digital evidence is destroyed when it is determined to have no legal purpose, is older than its
required retention period, and meets the disposition criteria above or if all accompanying physical
evidence has already been destroyed.
11. Information Technology Section and Records Section personnel shall sign into the DCS Thick
Client using their credentials when destroying any digital evidence.
12. The destruction of digital evidence stored on the DCS system shall be documented by the
automated logging and reporting features provided by the system.
G. AUDITING
1. The Information Technology Section shall perform routine audits of the Short Term Storage and
Long Term Storage systems.
2. Audits of the Short Term Storage systems shall be performed for the following purposes:
a. Verify BWC recordings contained in the Evidence.com system and interview room recordings
contained in the Milestone recording system are being retained for the minimum retention
periods as defined in general orders GO-041-20 Body Worn Cameras and GO-042-17
Interview Rooms.
b. Verify that the BWC system is properly transferring data from the devices to the Short Term
Storage including the correct metadata.
c. Verify digital evidence that is being uploaded from the BWC is properly tagged with the case
number.
d. Verify and update the retention period of items being requested for public records in
accordance with Fl. Stat. Ch. § 119.
3. Audits for digital evidence stored on the DCS system (Long Term Storage), shall be performed for
the following purposes:
a. Proactive discovery of digital evidence that has been properly researched and approved for
disposal.
b. Verify the correct tagging and categorization of digital evidence being entered into the system.
c. Verify the accuracy of the metadata such as date/time stamps, Deputy DID, etc.
d. Verify that the automated BWC process is transferring recordings from the Short Term
Storage into the DCS system (Long Term Storage).
H. DATA AND WORKSTATION SECURITY
1. Physical access to the DCS system used to store digital evidence is limited to designated
personnel assigned to the Information Technology Section.
2. Authorized User passwords are required on all workstations in order to gain entry/access to the
DCS system, as determined by the respective assigned work group.
3. All digital evidence and data added to the DCS system will be stored on redundant servers located
in separate secure facilities to achieve an additional level of data protection. Backups of digital
evidence and data stored in the DCS system will be performed by the Information Technology
Section in accordance with general order GO-082-06 Computer Security and Utilization.
VI. REFERENCES
• Case Types
• DIGITAL CRIME SCENE GUIDES
o Digital Crime Scene Web Kiosk
o Quick Guide DCS Web
o Crime Works User Guide (Thick Client)
• Milestone User Guide

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WELCOME TO THE VOLUSIA SHERIFF’S OFFICE

GENERAL ORDERS MANUAL

SHERIFF MICHAEL J. CHITWOOD

General Orders Manual

GENERAL ORDERS MANUALS AVAILABLE TO ALL AGENCY MEMBERS

GENERAL ORDERS REVISIONS AND PROPOSALS FOR CHANGE

Published: 11/01/2021 1 of 1 General Orders Introduction

GENERAL ORDERS MANUAL

CHAPTER 001 LAW ENFORCEMENT ROLE AND AUTHORITY

CHAPTER 002 AGENCY JURISDICTION AND MUTUAL AID

CHAPTER 003 CONTRACTS

CHAPTER 011 ORGANIZATION

Published: 11/01/2021 1 of 7 General Orders Table of Contents

CHAPTER 012 DIRECTION

CHAPTER 016 ALLOCATION AND DISTRIBUTION OF PERSONNEL

CHAPTER 017 FISCAL MANAGEMENT AND AGENCY OWNED PROPERTY

CHAPTER 021 CLASSIFICATION AND DELINEATION OF DUTIES AND

CHAPTER 022 COMPENSATION, BENEFITS, AND CONDITIONS OF WORK

CHAPTER 024 COLLECTIVE BARGAINING

CHAPTER 026 DISCIPLINARY PROCEDURES

CHAPTER 030 HUMAN RESOURCES

CHAPTER 031 RECRUITMENT

CHAPTER 032 SELECTION

CHAPTER 033 TRAINING AND CAREER DEVELOPMENT

CHAPTER 034 PROMOTION

CHAPTER 035 PERFORMANCE EVALUATION

CHAPTER 041 PATROL

Published: 11/01/2021 3 of 7 General Orders Table of Contents

CHAPTER 042 CRIMINAL INVESTIGATION

CHAPTER 043 VICE, DRUGS, AND ORGANIZED CRIME

Published: 11/01/2021 4 of 7 General Orders Table of Contents

CHAPTER 044 JUVENILE OPERATIONS

CHAPTER 045 CRIME PREVENTION AND COMMUNITY RELATIONS

CHAPTER 046 UNUSUAL OCCURRENCES AND SPECIAL OPERATIONS

CHAPTER 051 CRIMINAL INTELLIGENCE

CHAPTER 052 INTERNAL AFFAIRS

CHAPTER 053 INSPECTIONAL SERVICES

CHAPTER 054 PUBLIC INFORMATION

CHAPTER 055 VICTIM/WITNESS ASSISTANCE

CHAPTER 061 TRAFFIC

CHAPTER 070 PRISONER TRANSPORTATION

CHAPTER 072 TEMPORARY DETENTION/COURT HOLDING FACILITIES

CHAPTER 073 COURT SECURITY

CHAPTER 074 LEGAL PROCESS

CHAPTER 081 COMMUNICATIONS

Published: 11/01/2021 6 of 7 General Orders Table of Contents

CHAPTER 083 COLLECTION AND PRESERVATION OF EVIDENCE

CHAPTER 084 PROPERTY AND EVIDENCE MANAGEMENT

Published: 11/01/2021 7 of 7 General Orders Table of Contents

GENERAL ORDER Original Issue Date Previous Revision Date

USE OF FORCE GUIDELINES

MICHAEL J. CHITWOOD, SHERIFF

Published: 04/06/2022 2 of 18 General Order: GO-001-01

Published: 04/06/2022 3 of 18 General Order: GO-001-01

Published: 04/06/2022 4 of 18 General Order: GO-001-01

Published: 04/06/2022 5 of 18 General Order: GO-001-01

Published: 04/06/2022 6 of 18 General Order: GO-001-01

Published: 04/06/2022 7 of 18 General Order: GO-001-01

Published: 04/06/2022 8 of 18 General Order: GO-001-01

Published: 04/06/2022 9 of 18 General Order: GO-001-01