F & B Services - Types of Service
F & B Services - Types of Service
F & B Services - Types of Service
There are a number of service styles to be followed when it comes to how food and
beverage should be served to the customers. The following are the most prominent
styles −
Table Service
In this type of service, the guests enter the dining area and take seats. The waiter
offers them water and menu card. The guests then place their order to the waiter. The
table is covered in this service. It is grouped into the following types.
English or Family Service
Here, the host contributes actively in the service. The waiter brings food on platters,
shows to the host for approval, and then places the platters on the tables. The host
either makes food portions and serves the guests or allows the waiter to serve. To
replenish the guests’ plates, the waiter takes the platters around to serve or to let the
guests help themselves. This is a common family service in specialty restaurants
where customers spend more time on premise.
American or Plate Service
The food is served on guest's plate in the kitchen itself in predetermined portion. The
accompaniments served with the food, the color, and the presentation are determined
in the kitchen. The food plates are then brought to the guest. This service is commonly
used in a coffee shop where service is required to be fast.
French Service
It is very personalized and private service. The food is taken in platters and casseroles
and kept on the table of guests near their plates. The guests then help themselves. It is
expensive and elaborate service commonly used in fine dining restaurants. This
service has two variants −
Gueridon Service
In this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for
cooking it completely. This partial cooking is done beside the guest table for achieving
a particular appearance and aroma of food, and for exhibiting showmanship. It also
offers a complete view of food. The waiter needs to perform the role of cook partially
and needs to be dexterous.
Silver Service
In this service, the food is presented on silver platters and casseroles. The table is set
with sterling silverware. The food is portioned into silver platters in the kitchen itself.
The platters are placed on the sideboard with burners or hot plates. At the time of
serving, the waiter picks the platter from hot plate and presents it to the host for
approval and serves each guest using a service spoon and fork.
Russian Service
It is identical to the Cart French service barring the servers place the food on the
platters and serve it from the left side.
Buffet Service
It this type of service, the guests get plates from the stack and goes to buffet counter
where food is kept in large casseroles and platters with burners. The guests can serve
themselves or can request the server behind the buffet table to serve. In sit-down
buffet restaurants, the tables are arranged with crockery and cutlery where guests can
sit and eat, and then replenish their plates.
Self Service
In this type of service, the guests enter the dining area and select food items. They pay
for coupons of respective food items. They go to food counter and give the coupons to
avail the chosen food. The guests are required to take their own plates to the table and
eat.
Cafeteria Service
This service exists in industrial canteens, hostels, and cafeterias. The menu and the
space is limited; the cutlery is handed over to the guests. The tables are not covered.
Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
Single Point Service
In this type of service, the guest orders, pays for his order and gets served all at a
single point. There may be may not be any dining area or seats. The following are the
different methods of Single Point Service.
Food Court
This is an array of autonomous counters at which the customers can order, eat, or buy
from a number of different counters and eat in adjacent eating area.
Kiosks
The customer enters the choice and amount of money physically and the machine
dispenses what customer demanded accurately.
Take Away
Customer orders and avails food and beverage from a single counter and consumes it
off the premises.
Vending
The customer can get food or beverage service by means of automatic machines. The
vending machines are installed in industrial canteens, shopping centers, and airports.
Special Service
It is called special service because it provides food and beverage at the places which
are not meant for food & beverage service. The following are the different methods of
special service.
Grill Room Service
In this type of service, various vegetables and meats are displayed for better view and
choice. The counter is decorated with great aesthetics, and the guest can select meat
or vegetable of choice. The guest then takes a seat and is served cooked food with
accompaniments.
Tray Service
Method of service of whole or part of meal on tray to customer in situ, such as
hospitals, aircraft, or railway catering.
Home Delivery
Food delivered to a customer’s home or place of work. For example, home delivery of
pizza or Meals on Wheels.
Lounge Service
Service of variety of foods and beverages in lounge area of a hotel or independent
place.
Room Service
Here food is served to guests in their allotted rooms in hotels. Small orders are served
in trays. Major meals are taken to the room on trolleys. The guest places his order with
the room service order taker.
The waiter receives the order and transmits the same to the kitchen. Meanwhile, he
prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He
then takes the bill along with the food order for the guests’ signature or payment.
Usually clearance of soiled dishes from the room is done after half an hour or an hour.
However, the guest can telephone Room Service for the clearance as and when he
has finished with the meal.