PRUEBA - Introduction To BEC Vantage
PRUEBA - Introduction To BEC Vantage
PRUEBA - Introduction To BEC Vantage
BEC VANTAGE
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Lengua Extranjera II: Inglés II
Cambridge English: Business Certificates are designed to give you practical skills to
help you succeed in English-speaking international business environments.
Cambridge English: Business Vantage is made up of four papers developed to test your
English skills. You can see exactly what is in each paper below.
Writing 2 parts 25% Requires you to be able to produce two different pieces of
(45 minutes) writing, such as letters, reports, proposals and emails.
Listening 3 parts 25% Requires you to be able to follow and understand a range of
(about 40 minutes, spoken materials, such as interviews, discussions and
including transfer time) presentations.
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Lengua Extranjera II: Inglés II
Reading
Reading – Tips
DO
DON'T
Don’t choose an answer just because you find matching words, in Part 1. There are
usually some similarities between sections and you need to make sure that your choice
matches the complete meaning of the question.
Don’t forget that tenses in the Part 2 extracts need to fit logically with those already
present in the text.
Don't choose more than one letter for any of the answers in Parts 1–4.
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Lengua Extranjera II: Inglés II
Reading First there are three long Reading The reading skills you need include:
texts: multiple matching, gapped
1 hour paragraphs and multiple choice. •reading for the main idea
•finding specific information and reading
25% of total marks Then there are two shorter Use of for detail
English texts, each with a different •understanding attitude, opinion and the
task, the first requiring you to writer’s purpose
Parts 1–3:
supply missing words, the second •interpreting visual information
Reading looking for mistakes in a •reading for gist, inference and global
component document. meaning
•understanding text structure or
Texts are all business related. following an argument
Parts 4–5: text-
They are adapted from realworld •understanding vocabulary and
based publications and reflect grammar in a short text
Use of English international business practices. •proofreading
tasks You don’t need lots of specialist •working out meaning from context.
knowledge to read them.
The Reading Test has five parts testing various reading skills. Part Four specifically
tests a candidate’s knowledge of vocabulary.
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PART ONE A
Questions 1 – 7 Market awareness of the mobile telephone has exploded and the retailer who specialises
in mobile phones is seeing growth like never before. Admittedly, some customers buy
• Look at the statements below and the comments given on the opposite page by mobile phone
their first mobile phone in the supermarket, but for advice, add-ons and particular
retailers.
services they turn to the specialist. There are a large number of mobile phone retailers and
• Which section (A, B, C or D) does each statement 1 – 7 refer to? I can’t help but feel the market only has room for four players. Undoubtedly, customer
• For each statement 1 – 7, mark one letter (A, B, C or D) on your Answer Sheet. service is the factor that differentiates operators and I think this year we will probably see
READING SAMPLE PAPER
B
Example:
When I first started in the industry, mobile people come into the market. This will
0 the extent to which mobile phones have changed in size
phones were retailing at a thousand pounds and continue, and while retail dealers’ profits will
A B C D were as large as box files. Now, prices are be affected dramatically, network providers
0
constantly being driven down and handsets are will have to generate more revenue by offering
considerably more compact. There is intense internet provision and data services to the
competition between the network providers, mobile user.
1 the need for retail staff to stay informed about the mobile phones they are selling and every time they lower their tariffs, more
2 the belief that the market will not sustain the present number of mobile phone retailers
C
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3 the use of mobile phones no longer being restricted to a specific group of people Over a few years, prices have dropped sharply and technological advances have meant
products have changed – and are changing. Successful retailers must try to keep on top of
4 the relationship between charges and the number of mobile phone users these developments and invest in the training of employees so they are able to offer impartial
advice to customers. E-commerce is taking off but this won’t necessarily replace traditional
5 a negative view of competing mobile phone retailers retail outlets. In order to stand out, you need innovative ideas on customer service. We don’t
believe in criticising other retailers, but there’s nothing particularly exciting out there at
6 a comparison between change in the mobile phone industry and that in a different sector present.
7 those services available at mobile phone outlets that are not provided by other retailers
D
The mobile phone business is behaving like the but clearly all the main mobile phone retailers
internet industry in take-up and the pace of have succeeded in taking the industry forward.
innovation, and it’s important not to be left Growth has accelerated rapidly and the mobile
behind. We must continue to innovate in telephone has changed from simply being a
delivering the product to the customer. In business tool, to being a means of
terms of service provision, you can draw communication for everyone.
comparisons between us and our closest rival,
Turn Over
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B E C VA N TA G E
B E C VA N TA G E
• Choose the best sentence from the opposite page to fill each of the gaps. A The hotel staff assumed they should be E Making sure that facilities in guest
• For each gap 8 – 12, mark one letter (A – G) on your Answer Sheet. booked into the same room. bedrooms cater equally for the needs of
• Do not use any letter more than once. male and female guests is one such idea.
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them feel out of place in public areas; for example, highlighted the unwillingness of many women to
62% chose to eat in their rooms because they were air their views if they are treated badly,’ Wendy
made to feel uncomfortable by staff when dining Manning pointed out.
alone. (9) . . . . . . . Four years ago, for example, a
similar survey had revealed that a significant A group of influential businesswomen recently met
number of women travelling alone and wishing to to discuss the results of the Business Travel
use the hotel restaurant were actually turned away. Association questionnaire. They suggested that
businesswomen should not hesitate to make it
Many of the suggestions for improved services put clear if they have a problem. (12) . . . . . . . Once
forward by the Business Travel Association are clients have gone, it is all too easy for the issue to
relatively simple. (10) . . . . . . . Placing tables in be ignored by hotel managers, and it will also be
restaurants in a way that allows the head waiter to forgotten by the overworked business executives
introduce guests to one another, so they can themselves.
Turn Over
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PART THREE 13 According to the text, the end of a product’s life cycle is marked by
Questions 13 – 18
A a sharp rise in production costs.
• Read the article below about product life cycles and the questions on the opposite page. B the product becoming outdated.
C an increase in customer complaints.
• For each question 13 – 18, mark one letter (A, B, C or D) on your Answer Sheet for the answer
D less support from sales management.
you choose.
14 What does the writer say about sales management in the first paragraph?
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The two main features of the product life cycle are maintain its market position. It can run special sales
16 According to the text, a good marketing strategy must primarily be concerned with
unit sales and unit profit. The unit sales figures promotions, improve deliveries, make more frequent
usually jump on introduction, as a response to heavy sales calls and so on. Often the extra expenditure is
advertising and promotion, as customers buy the not accurately charged to the product and the result is A sales statistics.
product experimentally. This is generally followed that, long before unit sales are noticeably falling, the B product details.
by a levelling off while it is evaluated – the length of unit profit has already fallen.
this period depending on the use to which the product The product life cycle, then, presents a picture of C consumer data.
is put. Then, unit sales rise steadily through the what happened in the product’s ‘lifetime’, so how D profit information.
growth phase to the maturity phase, when the can this be used as an ongoing aid to management
product is widely accepted, and so on to saturation decision-making? Every sales manager has a chart on
level. By this time, competitors will have entered the which the progress of sales is plotted and this can be
market with their own version and, from this point, used as a guide to the stage of development each 17 According to the text, profit levels may fail to correspond to the volume of sales because
the sales team will have to work even harder to win product is currently in. An essential management
all additional sales. Eventually, the product’s sales skill is being able to interpret sales results and draw
decline as better versions enter the market and in the stages as they occur. Deciding where each A the full selling costs have not been taken into account.
competition becomes too strong. stage begins and ends can be a random exercise, B the production costs were not estimated correctly.
In retrospect, most firms know what happened to though usually the stages are based on where the rate
their products from launch to withdrawal. They can of sales growth or decline becomes pronounced. C there are unforeseen problems with distribution.
D there has been a lack of economic stability.
18 What does the writer say about the charts that show sales progress?
A It is a matter of judgement where one sales phase finishes and another begins.
B Managers should review policy when a sharp fall in sales is indicated.
C It is difficult to see how sales charts can provide sufficient guidance to managers.
D Managers should get confirmation of the data they plot on the sales charts.
Turn Over
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B E C VA N TA G E
B E C VA N TA G E
PART FOUR
Example:
Questions 19 – 33
A calculate B depend C determine D lean
• Read the advice below about the use of technology in presentations. A B C D
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• Choose the best word to fill each gap from A, B, C or D on the opposite page.
• For each question 19 – 33, mark one letter (A, B, C or D) on your Answer Sheet.
19 A produce B make C construct D build
• There is an example at the beginning, (0).
Bear in mind that when an organisation invites (24) ...... for a contract, they may (25) ...... four or five 25 A appoint B programme C schedule D catalogue
presentations from different companies on the same day. Each of these companies will probably be
using the same computer graphics (26) ...... and the same equipment. The chances are the 26 A parcels B packets C bundles D packages
presentations will be similar too.
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27 A formation B design C structure D system
That’s why the content and (27) ...... of what you say are important. Think about what you want to
say and how to say it as clearly as possible. As a first step, you need to (28) ...... the main points you
want to get across. Audiences are easily bored and (29) ...... to remember only the most entertaining, 28 A catalogue B label C mark D identify
exciting or unusual ideas.
29 A point B tend C lead D move
Next create your materials, choosing the images for your presentation carefully. Remember you do
not want to stop your audience from listening to you, nor do you want to (30) ...... them. 30 A disorder B mistake C confuse D complicate
Finally, make all the necessary (31) ...... for the equipment you need. If technology is to be an 31 A appointments B procedures C arrangements D organisations
important (32) ...... of your presentation, make sure you know how to use it (33) ...... and test it out
beforehand. 32 A share B role C function D element
Turn Over
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PART FIVE
Questions 34 – 45
• In most of the lines 34 – 45 there is one extra word. It is either grammatically incorrect or
does not fit in with the meaning of the text. Some lines, however, are correct.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your
Answer Sheet.
Examples 0 S O
00 C O R R E C T
Tr a i n i n g P r o v i s i o n
0 There is little doubt that training has become so an accepted part of business but it is
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00 equally true that companies take a much less scientific approach than they should. A
34 recent study suggested us that, while UK organisations spend nearly £10bn a year on
35 training, 37% of them have never evaluated that expenditure in strict terms of business
36 impact. Yet if training activities that are run along the same lines as other business
37 operations, in ways that maximise with opportunities, it becomes easier for training
39 awareness of what this principle is CT Solutions, a training business that has its own
40 premises in South London. The need for more training has combined it with cutbacks in
41 office accommodation to create plenty of business for those hiring out space, particularly
42 upper-end hotels. But while CT Solutions detected that many organisations were not
43 satisfied with hotels because they do not always provide a good service. CT Solutions is
44 totally dedicated to providing of space for business, mostly for training, but also for
45 conferences and AGMs. Clearly, since the business has been grown in size, it is an
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B E C VA N TA G E
Lengua Extranjera II: Inglés II
Listening – Tips
DO
Read the instructions and task carefully in the time before the first listening, think
about what you are going to hear, and underline key words in the instructions and
questions.
Use the second listening to check, confirm or alter your answers from the first
listening (remember that changing an answer in Part 2 may affect other answers in
the same task).
Remember that spelling should be correct in Part 1 (British or American
spelling).
Concentrate on an in-depth understanding of what is said in Parts 2 and 3.
Remember that the five answers should be different in each task in Part 2.
Answer all the questions – you won't lose marks for wrong answers, and there's a
chance that you'll guess correctly.
Carefully copy your answers in pencil onto the answer sheet during the 10
minutes at the end of the test.
Remember to pay attention to anything that appears after the gap in Part 1
questions.
DON'T
Length: A total of 12 minutes of listening material played twice, plus 10 minutes at the
end to transfer answers to the Answer Sheet.
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PART ONE Conversation Two
Questions 1 – 12 (Questions 5 – 8)
• You will hear three telephone conversations or messages. • Look at the form below.
• Write one or two words or a number in the numbered spaces on the notes or forms below. • You will hear a man calling a computer supplier.
HILLS PC SUPPLIES
Conversation One
Customer Services
(Questions 1 – 4)
Telephone Message
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and was supplied without (7) ...............................................
Time: 10 am – 4 pm.
Action: call to apologise and discuss (8) ...............................................
Venue: (2) ................................................................
Turn Over
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B E C VA N TA G E
B E C VA N TA G E
• You will hear a recorded message about a job vacancy. (Questions 13 – 17)
• You will hear five short recordings. Five people are talking about a problem that occurred.
Responsible to: (9) .................................................... • Do not use any letter more than once.
D forgetting an address
Salary: (12) .................................................... 15 .........................................................
E misunderstanding a message
16 ......................................................... F missing a presentation
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Section Two
(Questions 18 – 22)
A making a complaint
18 .........................................................
B confirming information
D changing an arrangement
20 .........................................................
E requesting information
G giving an invitation
22 .........................................................
H requesting advice
Turn Over
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PART THREE 28 José Martínez left the first company he worked for because it
Questions 23 – 30
A set the staff impossible targets.
• You will hear a radio interview with José Martínez, the Director of Pizza Rapida, a pizza delivery B offered insufficient incentives.
chain in Spain. C provided inadequate support.
• For each question 23 – 30, mark one letter (A, B or C) for the correct answer.
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25 According to José Martínez, the Spanish fast food business
27 José Martínez believes that at first people invested in Pizza Rapida because they
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B E C VA N TA G E
Lengua Extranjera II: Inglés II
Speaking – Tips
DO
Get plenty of speaking practice in small groups, especially on topics that are
likely to be used in the exam.
Listen to native (or good) speakers of English doing similar tasks.
Collect and keep records of words and phrases that are useful for carrying out the
exam tasks.
Ask for clarification if you don't understand the instructions/task.
Speak clearly and loudly enough for the examiners to hear you.
Avoid long silences and frequent pauses.
Listen to your partner and respond appropriately.
Make sure turn-taking is as natural as possible (taking turns to speak and
listening to each other).
Use all the opportunities you’re given in the test to speak, and extend your
responses whenever possible.
DON'T
Don't memorise and practise long answers for Part 1. You only need to give short
answers in this part.
Don’t try to talk much more than your partner or interrupt in an impolite way.
Don't worry about not knowing a word or phrase – explain what you mean using
other words.
Don't worry too much about making mistakes – you don't have to be word perfect.
Don't just respond to what has been said – be prepared to give your own ideas, ask
for your partner’s opinion and develop your partner's ideas and contributions.
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Task Sheet for Candidate A Task Sheet for Candidate B
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• Prices and Discounts
• Venue
• Reputation
• Speakers
•
•
•
•
B E C VA N TA G E
B E C VA N TA G E
Your company is attending a trade fair in a foreign country for the first time.
You have been asked to help with the preparations for the trip.
• what travel and accommodation arrangements you will need to make before the trip
• which kinds of business customs in the foreign country it would be useful to know about,
and how to find out about these before the trip
Candidates’ Task Sheet
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Lengua Extranjera II: Inglés II
Writing – Tips
DO
DON'T
Don't use white correction fluid but do cross out mistakes with a single line.
Don't forget to divide your time appropriately between the two questions.
Remember that Part 1 is marked out of 10 and Part 2 out of 20.
Don't panic if other people in the exam start writing straight away. It’s better to
read the question carefully and plan before you start writing.
Don't copy too many words and phrases from the question paper – try to use your
own words.
Don’t repeat the same words and structures too often.
Don't waste time writing addresses for a letter, as they are not required.
Length: 45 minutes.
Universidad de Valladolid
Curso 2015-2016
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PART ONE PART TWO
• You are a regional sales manager for an international company. You have been asked to go to a • You work for BusinessSpace plc, a company which rents fully serviced offices to other
meeting at your company’s head office. You cannot go, so somebody else will go in your place. businesses. You have just received the fax below.
• Write an e-mail to Erica Young, who is organising the meeting: • Look at the fax and the other information below, on which you have already made some
• explaining why you cannot go • Then, using all your handwritten notes, write a fax in reply to Reinhard Mieter.
WRITING SAMPLE PAPER
ESTATES FAX
RENVER
Erica Young
TO: BusinessSpace
Meeting
FROM: Reinhard Mieter
SUBJECT: Renting Office Space
Further to our discussion last week we have now decided to rent office space from you
for the next twelve months:
Requirements
• one office of 10 m2, two of 15 m2, one of 20 m2 offer 10%
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• must be on same floor discount for 18-month
• 40 parking spaces booking
Please confirm if this office space is vacant in Central Tower.
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B E C VA N TA G E