Event Codes For The 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX

Power Systems
Event Codes for the 8335-GTC,

8335-GTG, 8335-GTH, 8335-GTW, and
8335-GTX
IBM
Power Systems
Event Codes for the 8335-GTC,

8335-GTG, 8335-GTH, 8335-GTW, and
8335-GTX
IBM
Note
Before using this information and the product it supports, read the information in “Safety notices” on page v, “Notices” on
page 23, the IBM Systems Safety Notices manual, G229-9054, and the IBM Environmental Notices and User Guide, Z125–5823.
This edition applies to IBM Power Systems™ servers that contain the POWER9™ processor and to all associated
models.
© Copyright IBM Corporation 2017, 2019.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
FQPSPxxxxxxx Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessibility features for IBM Power Systems servers . . . . . . . . . . . . . . . . . . . . . 24
Privacy policy considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Class A Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Class B Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Terms and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
© Copyright IBM Corp. 2017, 2019 iii

iv Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
Safety notices
Safety notices may be printed throughout this guide:
v DANGER notices call attention to a situation that is potentially lethal or extremely hazardous to
people.
v CAUTION notices call attention to a situation that is potentially hazardous to people because of some
existing condition.
v Attention notices call attention to the possibility of damage to a program, device, system, or data.
World Trade safety information
Several countries require the safety information contained in product publications to be presented in their
national languages. If this requirement applies to your country, safety information documentation is
included in the publications package (such as in printed documentation, on DVD, or as part of the
product) shipped with the product. The documentation contains the safety information in your national
language with references to the U.S. English source. Before using a U.S. English publication to install,
operate, or service this product, you must first become familiar with the related safety information
documentation. You should also refer to the safety information documentation any time you do not
clearly understand any safety information in the U.S. English publications.
Replacement or additional copies of safety information documentation can be obtained by calling the IBM
Hotline at 1-800-300-8751.
German safety information
Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der
Bildschirmarbeitsverordnung geeignet.
Laser safety information

IBM® servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs.
Laser compliance
IBM servers may be installed inside or outside of an IT equipment rack.
DANGER: When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous. To avoid
a shock hazard:
v If IBM supplied the power cord(s), connect power to this unit only with the IBM provided power cord.
Do not use the IBM provided power cord for any other product.
v Do not open or service any power supply assembly.
v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
v The product might be equipped with multiple power cords. To remove all hazardous voltages,
disconnect all power cords.
– For AC power, disconnect all power cords from their AC power source.
– For racks with a DC power distribution panel (PDP), disconnect the customer’s DC power source to
the PDP.
v When connecting power to the product ensure all power cables are properly connected.
© Copyright IBM Corp. 2017, 2019 v

– For racks with AC power, connect all power cords to a properly wired and grounded electrical
outlet. Ensure that the outlet supplies proper voltage and phase rotation according to the system
rating plate.
– For racks with a DC power distribution panel (PDP), connect the customer’s DC power source to
the PDP. Ensure that the proper polarity is used when attaching the DC power and DC power
return wiring.
v Connect any equipment that will be attached to this product to properly wired outlets.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or structural damage.
v Do not attempt to switch on power to the machine until all possible unsafe conditions are corrected.
v Assume that an electrical safety hazard is present. Perform all continuity, grounding, and power checks
specified during the subsystem installation procedures to ensure that the machine meets safety
requirements.
v Do not continue with the inspection if any unsafe conditions are present.
v Before you open the device covers, unless instructed otherwise in the installation and configuration
procedures: Disconnect the attached AC power cords, turn off the applicable circuit breakers located in
the rack power distribution panel (PDP), and disconnect any telecommunications systems, networks,
and modems.
DANGER:
v Connect and disconnect cables as described in the following procedures when installing, moving, or
opening covers on this product or attached devices.
To Disconnect:
1. Turn off everything (unless instructed otherwise).
2. For AC power, remove the power cords from the outlets.
3. For racks with a DC power distribution panel (PDP), turn off the circuit breakers located in the
PDP and remove the power from the Customer's DC power source.
4. Remove the signal cables from the connectors.
5. Remove all cables from the devices.
To Connect:
1. Turn off everything (unless instructed otherwise).
2. Attach all cables to the devices.
3. Attach the signal cables to the connectors.
4. For AC power, attach the power cords to the outlets.
5. For racks with a DC power distribution panel (PDP), restore the power from the Customer's DC
power source and turn on the circuit breakers located in the PDP.
6. Turn on the devices.
Sharp edges, corners and joints may be present in and around the system. Use care when handling
equipment to avoid cuts, scrapes and pinching. (D005)
(R001 part 1 of 2):
DANGER: Observe the following precautions when working on or around your IT rack system:
v Heavy equipment–personal injury or equipment damage might result if mishandled.
v Always lower the leveling pads on the rack cabinet.
v Always install stabilizer brackets on the rack cabinet unless the earthquake option is to be installed.
v To avoid hazardous conditions due to uneven mechanical loading, always install the heaviest devices
in the bottom of the rack cabinet. Always install servers and optional devices starting from the bottom
of the rack cabinet.
v Rack-mounted devices are not to be used as shelves or work spaces. Do not place objects on top of
rack-mounted devices. In addition, do not lean on rack mounted devices and do not use them to
stabilize your body position (for example, when working from a ladder).
vi Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
v Each rack cabinet might have more than one power cord.
– For AC powered racks, be sure to disconnect all power cords in the rack cabinet when directed to
disconnect power during servicing.
– For racks with a DC power distribution panel (PDP), turn off the circuit breaker that controls the
power to the system unit(s), or disconnect the customer’s DC power source, when directed to
disconnect power during servicing.
v Connect all devices installed in a rack cabinet to power devices installed in the same rack cabinet. Do
not plug a power cord from a device installed in one rack cabinet into a power device installed in a
different rack cabinet.
v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock. (R001 part 1 of 2)
(R001 part 2 of 2):
CAUTION:
v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the
manufacturer's recommended ambient temperature for all your rack-mounted devices.
v Do not install a unit in a rack where the air flow is compromised. Ensure that air flow is not blocked
or reduced on any side, front, or back of a unit used for air flow through the unit.
v Consideration should be given to the connection of the equipment to the supply circuit so that
overloading of the circuits does not compromise the supply wiring or overcurrent protection. To
provide the correct power connection to a rack, refer to the rating labels located on the equipment in
the rack to determine the total power requirement of the supply circuit.
v (For sliding drawers.) Do not pull out or install any drawer or feature if the rack stabilizer brackets are
not attached to the rack or if the rack is not bolted to the floor. Do not pull out more than one drawer
at a time. The rack might become unstable if you pull out more than one drawer at a time.
v (For fixed drawers.) This drawer is a fixed drawer and must not be moved for servicing unless specified
by the manufacturer. Attempting to move the drawer partially or completely out of the rack might
cause the rack to become unstable or cause the drawer to fall out of the rack. (R001 part 2 of 2)
Safety notices vii

CAUTION:
Removing components from the upper positions in the rack cabinet improves rack stability during
relocation. Follow these general guidelines whenever you relocate a populated rack cabinet within a
room or building.
v Reduce the weight of the rack cabinet by removing equipment starting at the top of the rack
cabinet. When possible, restore the rack cabinet to the configuration of the rack cabinet as you
received it. If this configuration is not known, you must observe the following precautions:
– Remove all devices in the 32U position (compliance ID RACK-001 or 22U (compliance ID RR001)
and above.
– Ensure that the heaviest devices are installed in the bottom of the rack cabinet.
– Ensure that there are little-to-no empty U-levels between devices installed in the rack cabinet
below the 32U (compliance ID RACK-001 or 22U (compliance ID RR001) level, unless the
received configuration specifically allowed it.
v If the rack cabinet you are relocating is part of a suite of rack cabinets, detach the rack cabinet from
the suite.
v If the rack cabinet you are relocating was supplied with removable outriggers they must be
reinstalled before the cabinet is relocated.
v Inspect the route that you plan to take to eliminate potential hazards.
v Verify that the route that you choose can support the weight of the loaded rack cabinet. Refer to the
documentation that comes with your rack cabinet for the weight of a loaded rack cabinet.
v Verify that all door openings are at least 760 x 230 mm (30 x 80 in.).
v Ensure that all devices, shelves, drawers, doors, and cables are secure.
v Ensure that the four leveling pads are raised to their highest position.
v Ensure that there is no stabilizer bracket installed on the rack cabinet during movement.
v Do not use a ramp inclined at more than 10 degrees.
v When the rack cabinet is in the new location, complete the following steps:
– Lower the four leveling pads.
– Install stabilizer brackets on the rack cabinet or in an earthquake environment bolt the rack to
the floor.
– If you removed any devices from the rack cabinet, repopulate the rack cabinet from the lowest
position to the highest position.
v If a long-distance relocation is required, restore the rack cabinet to the configuration of the rack
cabinet as you received it. Pack the rack cabinet in the original packaging material, or equivalent.
Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the
pallet.
(R002)
(L001)
DANGER: Hazardous voltage, current, or energy levels are present inside any component that has this
label attached. Do not open any cover or barrier that contains this label. (L001)
(L002)
viii Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
DANGER: Rack-mounted devices are not to be used as shelves or work spaces. Do not place objects on
top of rack-mounted devices. In addition, do not lean on rack-mounted devices and do not use them to
stabilize your body position (for example, when working from a ladder). (L002)
(L003)
1 2
or
!
1
or
3 4
1 2
or
Safety notices ix
1
2
3
4
or
3 4
1 2
1 2
PN 00RR864
DANGER: Multiple power cords. The product might be equipped with multiple AC power cords or
multiple DC power cables. To remove all hazardous voltages, disconnect all power cords and power
cables. (L003)
(L007)
x Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
CAUTION: A hot surface nearby. (L007)
(L008)
CAUTION: Hazardous moving parts nearby. (L008)
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser
product. Consult the label on each part for laser certification numbers and approval information.
CAUTION:
This product might contain one or more of the following devices: CD-ROM drive, DVD-ROM drive,
DVD-RAM drive, or laser module, which are Class 1 laser products. Note the following information:
v Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
v Use of the controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
(C026)
CAUTION:
Data processing environments can contain equipment transmitting on system links with laser modules
that operate at greater than Class 1 power levels. For this reason, never look into the end of an optical
fiber cable or open receptacle. Although shining light into one end and looking into the other end of
a disconnected optical fiber to verify the continuity of optic fibers may not injure the eye, this
procedure is potentially dangerous. Therefore, verifying the continuity of optical fibers by shining
light into one end and looking at the other end is not recommended. To verify continuity of a fiber
optic cable, use an optical light source and power meter. (C027)
CAUTION:
This product contains a Class 1M laser. Do not view directly with optical instruments. (C028)
Safety notices xi
CAUTION:
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following
information:
v Laser radiation when open.
v Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure
to the beam. (C030)
(C030)
CAUTION:
The battery contains lithium. To avoid possible explosion, do not burn or charge the battery.
Do Not:
v Throw or immerse into water
v Heat to more than 100 degrees C (212 degrees F)
v Repair or disassemble
Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local
regulations. In the United States, IBM has a process for the collection of this battery. For information,
call 1-800-426-4333. Have the IBM part number for the battery unit available when you call. (C003)
xii Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
CAUTION:
Regarding IBM provided VENDOR LIFT TOOL:
v Operation of LIFT TOOL by authorized personnel only.
v LIFT TOOL intended for use to assist, lift, install, remove units (load) up into rack elevations. It is
not to be used loaded transporting over major ramps nor as a replacement for such designated tools
like pallet jacks, walkies, fork trucks and such related relocation practices. When this is not
practicable, specially trained persons or services must be used (for instance, riggers or movers).
v Read and completely understand the contents of LIFT TOOL operator's manual before using.
Failure to read, understand, obey safety rules, and follow instructions may result in property
damage and/or personal injury. If there are questions, contact the vendor's service and support.
Local paper manual must remain with machine in provided storage sleeve area. Latest revision
manual available on vendor's web site.
v Test verify stabilizer brake function before each use. Do not over-force moving or rolling the LIFT
TOOL with stabilizer brake engaged.
v Do not raise, lower or slide platform load shelf unless stabilizer (brake pedal jack) is fully engaged.
Keep stabilizer brake engaged when not in use or motion.
v Do not move LIFT TOOL while platform is raised, except for minor positioning.
v Do not exceed rated load capacity. See LOAD CAPACITY CHART regarding maximum loads at
center versus edge of extended platform.
v Only raise load if properly centered on platform. Do not place more than 200 lb (91 kg) on edge of
sliding platform shelf also considering the load's center of mass/gravity (CoG).
v Do not corner load the platforms, tilt riser, angled unit install wedge or other such accessory
options. Secure such platforms -- riser tilt, wedge, etc options to main lift shelf or forks in all four
(4x or all other provisioned mounting) locations with provided hardware only, prior to use. Load
objects are designed to slide on/off smooth platforms without appreciable force, so take care not to
push or lean. Keep riser tilt [adjustable angling platform] option flat at all times except for final
minor angle adjustment when needed.
v Do not stand under overhanging load.
v Do not use on uneven surface, incline or decline (major ramps).
v Do not stack loads.
v Do not operate while under the influence of drugs or alcohol.
v Do not support ladder against LIFT TOOL (unless the specific allowance is provided for one
following qualified procedures for working at elevations with this TOOL).
v Tipping hazard. Do not push or lean against load with raised platform.
v Do not use as a personnel lifting platform or step. No riders.
v Do not stand on any part of lift. Not a step.
v Do not climb on mast.
v Do not operate a damaged or malfunctioning LIFT TOOL machine.
v Crush and pinch point hazard below platform. Only lower load in areas clear of personnel and
obstructions. Keep hands and feet clear during operation.
v No Forks. Never lift or move bare LIFT TOOL MACHINE with pallet truck, jack or fork lift.
v Mast extends higher than platform. Be aware of ceiling height, cable trays, sprinklers, lights, and
other overhead objects.
v Do not leave LIFT TOOL machine unattended with an elevated load.
v Watch and keep hands, fingers, and clothing clear when equipment is in motion.
v Turn Winch with hand power only. If winch handle cannot be cranked easily with one hand, it is
probably over-loaded. Do not continue to turn winch past top or bottom of platform travel.
Excessive unwinding will detach handle and damage cable. Always hold handle when lowering,
unwinding. Always assure self that winch is holding load before releasing winch handle.
v A winch accident could cause serious injury. Not for moving humans. Make certain clicking sound
is heard as the equipment is being raised. Be sure winch is locked in position before releasing
handle. Read instruction page before operating this winch. Never allow winch to unwind freely.
Freewheeling will cause uneven cable wrapping around winch drum, damage cable, and may cause
serious injury.
v This TOOL must be maintained correctly for IBM Service personnel to use it. IBM shall inspect
condition and verify maintenance history before operation. Personnel reserve the right not to use
Safety notices xiii

TOOL if inadequate. (C048)
Power and cabling information for NEBS (Network Equipment-Building System)

GR-1089-CORE
The following comments apply to the IBM servers that have been designated as conforming to NEBS
(Network Equipment-Building System) GR-1089-CORE:
The equipment is suitable for installation in the following:

v Network telecommunications facilities
v Locations where the NEC (National Electrical Code) applies
The intrabuilding ports of this equipment are suitable for connection to intrabuilding or unexposed
wiring or cabling only. The intrabuilding ports of this equipment must not be metallically connected to the
interfaces that connect to the OSP (outside plant) or its wiring. These interfaces are designed for use as
intrabuilding interfaces only (Type 2 or Type 4 ports as described in GR-1089-CORE) and require isolation
from the exposed OSP cabling. The addition of primary protectors is not sufficient protection to connect
these interfaces metallically to OSP wiring.
Note: All Ethernet cables must be shielded and grounded at both ends.
The ac-powered system does not require the use of an external surge protection device (SPD).
The dc-powered system employs an isolated DC return (DC-I) design. The DC battery return terminal
shall not be connected to the chassis or frame ground.
The dc-powered system is intended to be installed in a common bonding network (CBN) as described in
GR-1089-CORE.
xiv Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
FQPSPxxxxxxx Event Codes
This information provides descriptions and service actions for FQPSPxxxxxxx event codes on 8335-GTC,
8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX systems.
Call Home Candidate: No

FQPSPAA0000M
Affected Subsystem: Canister/Appliance
Explanation: Message: A vital system component has Event type: Firmware/Software Failure
been disabled
Response: Go to Getting fixes and update the system
Severity: Critical
firmware to the most recent level of firmware that is
Serviceable: Yes
available. If this SEL event continues to be logged, go
to Collecting diagnostic data. Then, go to Contacting
IBM service and support.
Event type: Unrecoverable Hardware Failure
Response: Check for other serviceable events in the
FQPSPAA0010M
logs and resolve those first.
Explanation: Message: The host did not shutdown
within the configured time
FQPSPAA0001M
Severity: Critical
Explanation: Message: An unknown problem occurred Serviceable: Yes
Severity: Critical Call Home Candidate: No
Serviceable: Yes Affected Subsystem: Canister/Appliance
Call Home Candidate: Yes Event type: Firmware/Software Failure
Response: The host OS might be hung. You may
choose to wait for the OS or attempt a hard power off
Response: Go to Contacting IBM service and support. of the system.
FQPSPAA0007G FQPSPAA0011M
Explanation: Message: A system checkstop occurred Explanation: Message: An error was detected with the
Severity: Warning base platform, but was not able to be deciphered.
Serviceable: Yes Contact your next level of support.
Call Home Candidate: No Severity: Critical
Affected Subsystem: Canister/Appliance Serviceable: Yes
Event type: Unrecoverable Hardware Failure Call Home Candidate: Yes
Response: Check for a serviceable log entry following
this one, and resolve that issue.
Response: Contact your next level of service, and
review the eSEL details.
FQPSPAA0008M
Explanation: Message: Hostboot procedure callout
FQPSPAA0013G
Severity: Critical
Serviceable: Yes Explanation: Message: The system backplane has
Call Home Candidate: Yes exceeded a correctable error threshold
Affected Subsystem: Canister/Appliance Severity: Warning
Event type: Unrecoverable Hardware Failure Serviceable: Yes
Response: Contact your next level of service, and
review the eSEL details.
Event type: PFA
Response: Replace the system backplane.
FQPSPAA0009M
Explanation: Message: System performance is
FQPSPAA0013M
degraded
Severity: Critical Explanation: Message: The system backplane has
Serviceable: Yes failed
© Copyright IBM Corp. 2017, 2019 1

FQPSPAA0014I • FQPSPCA0062M
Severity: Critical Event type: Communication Failure/Timeout

Serviceable: Yes
Response: Ensure the specified fan is fully seated. If
Call Home Candidate: Yes
the problem persists, replace the specified fan. If the
problem continues to persist, replace the fan card.
Response: Replace the system backplane.
FQPSPCA0059M
Explanation: Message: Unable to read ambient
FQPSPAA0014I
temperature
Explanation: Message: The system backplane has Severity: Critical
recovered from an error Serviceable: Yes
Severity: Information Call Home Candidate: No
Serviceable: No Affected Subsystem: Cooling
Call Home Candidate: No Event type: Communication Failure/Timeout
Response: If the system was recently installed, moved,
Event type: Recovery
serviced, or upgraded, ensure the operator panel cable
Response: No service action is required - This alert is is fully seated.
for informational purposes only.
FQPSPCA0060M
FQPSPCA0056M
Explanation: Message: Unable to read DIMM %x
Explanation: Message: Fan %x is not functional. Note: power consumption. Note: %x indicates the DIMM
%x indicates the fan number. To determine the fan number. To determine the DIMM number, view details
number, view details for the serviceable event that sent for the serviceable event that sent you here.
you here. Severity: Critical
Severity: Critical Serviceable: Yes
Serviceable: Yes Call Home Candidate: No
Call Home Candidate: Yes Affected Subsystem: Cooling
Affected Subsystem: Cooling Event type: Communication Failure/Timeout
Event type: Uncorrectable Hardware Failure
Response: Replace the specified fan. If the problem serviced, or upgraded, ensure the specified DIMM is
persists, replace the fan card. fully seated. Replace the DIMM. Replace the system
backplane. Replace the CPU.
FQPSPCA0057M
FQPSPCA0061M
Explanation: Message: Unable to set fan speed for fan
%x. Note: %x indicates the fan number. To determine Explanation: Message: Unable to read GPU %x core
the fan number, view details for the serviceable event temperature. Note: %x indicates the GPU number. To
that sent you here. determine the GPU number, view details for the
Severity: Critical serviceable event that sent you here.
Serviceable: Yes Severity: Critical
Call Home Candidate: No Serviceable: Yes
Affected Subsystem: Cooling Call Home Candidate: No
Event type: Communication Failure/Timeout Affected Subsystem: Cooling
Event type: Communication Failure/Timeout
Response: Ensure the fan is fully seated. If the
problem persists, replace the fan. If the problem still Response: If the system was recently installed, moved,
persists, replace the fan card. serviced, or upgraded, ensure the specified GPU is
fully seated. Replace the system backplane. Replace the
GPU.
FQPSPCA0058M
Explanation: Message: Unable to read fan %x rotor
FQPSPCA0062M
%y speed Note: %x indicates the fan number, %y
indicates the fan rotor. To determine the fan number, Explanation: Message: Unable to read CPU %x core
view details for the serviceable event that sent you %y temperature. Note: %x indicates the CPU number
here. and %y indicates the core number. To determine the
Severity: Critical CPU number, view details for the serviceable event that
Serviceable: Yes sent you here.
Call Home Candidate: No Severity: Critical
Affected Subsystem: Cooling Serviceable: Yes
2 Event Codes for the 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX
FQPSPCA0063M • FQPSPCA0070F
Call Home Candidate: No Affected Subsystem: Cooling

Affected Subsystem: Cooling Event type: Environmental
Response: Ensure air input to the system is not
Response: If the system was recently installed, moved, blocked. If water cooled, ensure the water lines are
serviced, or upgraded, ensure the specified CPU is fully properly connected. Check for serviceable fan events
seated. Replace the system backplane. Replace the CPU. and resolve those.
FQPSPCA0063M FQPSPCA0067F
Explanation: Message: Unable to read CPU %x VCS Explanation: Message: The system shut down due to
voltage regulator temperature. Note: %x indicates the not having enough functional fans.
CPU number. To determine the CPU number, view Severity: Warning
details for the serviceable event that sent you here. Serviceable: No
Serviceable: Yes Affected Subsystem: Cooling
Call Home Candidate: No Event type: Unrecoverable Hardware Failure
Affected Subsystem: Cooling
Response: Look for serviceable system events that are
related to fans and occurred around the same time as
Response: Replace the system backplane. the problem that you are working on and resolve those
first.
FQPSPCA0064M
FQPSPCA0068F
Explanation: Message: Power supply %x fan has
failed. Note: %x indicates the power supply number. To Explanation: Message: The system was shut down
determine the power supply number, view details for due to a power fault being detected.
the serviceable event that sent you here. Severity: Warning
Severity: Critical Serviceable: No
Call Home Candidate: Yes Affected Subsystem: Cooling
Response: Ensure the power supply fan is not related to system power and occurred around the same
blocked. Replace the specified power supply. time as the problem that you are working on and
resolve those first.
FQPSPCA0065M
FQPSPCA0069F
Explanation: Message: Power supply %x is too hot.
Note: %x indicates the power supply number. To Explanation: Message: The system was shut down
determine the power supply number, view details for due to a processor going over temperature
the serviceable event that sent you here. Severity: Warning
Call Home Candidate: No Affected Subsystem: Cooling
Event type: Environmental
Response: Ensure the air inlets and outlets of the related to system cooling and occurred around the
system are not blocked. Ensure the power supply fan is same time as the problem that you are working on and
functional. Check for system fan alerts and resolve resolve those first. Ensure all cooling devices are
those. functional and fix them if they are not. Ensure the
heatsink or coldplate is securely fastened to the CPUs.
FQPSPCA0066M
FQPSPCA0070F
Explanation: Message: GPU %x suffered an
over-temperature fault. Note: %x indicates the GPU Explanation: Message: The system was shut down
number. To determine the GPU number, view details due to a GPU going over temperature
for the serviceable event that sent you here. Severity: Warning
FQPSPxxxxxxx Event Codes 3

FQPSPCA0071M • FQPSPCR0007M

FQPSPCR0004M
Explanation: Message: A system firmware error
occurred.
related to system cooling and occurred around the
Severity: Critical
same time as the problem that you are working on and
Serviceable: Yes
resolve those first. Ensure all cooling devices are
functional. Ensure the heatsink or coldplate is securely
Affected Subsystem: Systems Management - Core /
fastened to the GPU.
Virtual Appliance
Event type: Firmware/Software Failure
FQPSPCA0071M
Explanation: Message: Fan %x has not been detected. firmware to the most recent level of firmware that is
Note: %x indicates the fan number. To determine the available. If this SEL event continues to be logged, go
fan number, view details for the serviceable event that to Collecting diagnostic data. Then, go to Contacting
sent you here. IBM service and support.
Severity: Critical
Serviceable: Yes
FQPSPCR0005M
Affected Subsystem: Cooling Explanation: Message: A system firmware error
Event type: Uncorrectable Hardware Failure occurred.
Severity: Critical
Response: Ensure the specified fan is properly
Serviceable: Yes
installed in the chassis. Replace the specified fan.
Replace the fan card.
Virtual Appliance
FQPSPCA0072M Event type: Firmware/Software Failure
Explanation: Message: Three or more CPU cores were Response: Go to Getting fixes and update the system
over temperature, initiating a thermal shutdown. firmware to the most recent level of firmware that is
Severity: Critical available. If this SEL event continues to be logged, go
Serviceable: Yes to Collecting diagnostic data. Then, go to Contacting
Call Home Candidate: Yes IBM service and support.
FQPSPCR0006M
Response: Ensure that the ambient temperature is
within operating specifications. Ensure that there are no
occurred.
blockages to the air inlet and outlets. If blockages are
Severity: Critical
found, remove them. Ensure that all of the fans are
Serviceable: Yes
working properly by looking for serviceable events
related to fans and resolving them.
Virtual Appliance
FQPSPCR0003M Event type: Firmware/Software Failure
Explanation: Message: A system firmware error Response: Go to Getting fixes and update the system
occurred. firmware to the most recent level of firmware that is
Severity: Critical available. If this SEL event continues to be logged, go
Serviceable: Yes to Collecting diagnostic data. Then, go to Contacting
Call Home Candidate: Yes IBM service and support.
Virtual Appliance
FQPSPCR0007M
occurred.
firmware to the most recent level of firmware that is
Severity: Critical
available. If this SEL event continues to be logged, go
Serviceable: Yes
Virtual Appliance
FQPSPCR0008M • FQPSPCR0024G
firmware to the most recent level of firmware that is Affected Subsystem: Systems Management - Core /
available. If this SEL event continues to be logged, go Virtual Appliance
to Collecting diagnostic data. Then, go to Contacting Event type: Firmware/Software Failure
Response: Update to the most recent version of
firmware. For information about updating system
FQPSPCR0008M firmware, see Getting fixes. If the problem persists or
you are on the most recent version of firmware, reboot
the BMC. If this SEL event continues to be logged, go
occurred.
Severity: Critical
IBM service and support
Serviceable: Yes
Affected Subsystem: Systems Management - Core / FQPSPCR0022F
Virtual Appliance
Explanation: Message: The user has insufficient
privileges
Response: Go to Getting fixes and update the system Severity: Warning
firmware to the most recent level of firmware that is Serviceable: No
available. If this SEL event continues to be logged, go Call Home Candidate: No
to Collecting diagnostic data. Then, go to Contacting Affected Subsystem: Systems Management - Core /
IBM service and support. Virtual Appliance
Event type: Security
FQPSPCR0011M Response: Check the user permissions and contact the
system administrator if they are not sufficient.
Explanation: Message: The service processor detected
a problem during the early boot process
Severity: Critical FQPSPCR0023M
Serviceable: Yes
Explanation: Message: Hostboot has become
unresponsive
Severity: Critical
Virtual Appliance
Serviceable: Yes
Response: Search for nearby serviceable alerts and Affected Subsystem: Systems Management - Core /
resolve those first. Virtual Appliance
FQPSPCR0020F Response: Ensure the opal-prd service is running by
running the command sudo systemctl status opal-prd.
Explanation: Message: An internal operation has
If the service is shown as deactivated, start it by using
timed out
the command sudo systemctl start opal-prd. If the
Severity: Warning
status shows the service cannot be found, you must
Serviceable: No
install it. If the problem persists, flash the system pnor.
For information about updating system firmware, see
Getting fixes.
Virtual Appliance
Event type: Monitoring Agent
FQPSPCR0024G
Response: Update to the most recent version of
firmware. For information about updating system Explanation: Message: Failed to read from I2C device
firmware, see Getting fixes. If the problem persists or Severity: Warning
you are on the most recent version of firmware, reboot Serviceable: Yes
the BMC. If this SEL event continues to be logged, go Call Home Candidate: No
to Collecting diagnostic data. Then, go to Contacting Affected Subsystem: Systems Management - Core /
IBM service and support Virtual Appliance
FQPSPCR0021F Response: Try the operation again. If the problem
persists, flash the BMC firmware. For information
Explanation: Message: An internal failure has
about updating system firmware, see Getting fixes.
occurred while performing an operation.
Severity: Warning
Serviceable: No

FQPSPCR0025G • FQPSPCR0033G
FQPSPCR0025G FQPSPCR0029M
Explanation: Message: Unable to read the manifest file Explanation: Message: A system firmware error
Severity: Warning occurred.
Call Home Candidate: No Serviceable: Yes
Affected Subsystem: Systems Management - Core / Call Home Candidate: No
Virtual Appliance Affected Subsystem: Systems Management - Core /
Event type: Firmware/Software Failure Virtual Appliance
Response: Try the operation again. If the problem
persists, flash the BMC firmware. For information Response: Check for other serviceable events in the
about updating system firmware, see Getting fixes. logs and resolve those first.
FQPSPCR0026G FQPSPCR0030F
Explanation: Message: Unable to decompress the tar Explanation: Message: An invalid argument was
file provided to a command
Severity: Warning Severity: Warning
Serviceable: Yes Serviceable: No
Call Home Candidate: No Call Home Candidate: No
Affected Subsystem: Systems Management - Core / Affected Subsystem: Systems Management - Core /
Virtual Appliance Virtual Appliance
Event type: Firmware/Software Failure Event type: Firmware/Software Failure
Response: Try the operation again. If the problem Response: If this is a persistent issue, flash or update
persists, flash the BMC firmware. For information the BMC firmware. If the problem still persists, contact
about updating system firmware, see Getting fixes. your next level of support. For information about
updating system firmware, see Getting fixes. For
information on how to contact support, see Contacting
FQPSPCR0027G
Explanation: Message: Unable to process the image
provided
FQPSPCR0031G
Severity: Warning
Serviceable: Yes Explanation: Message: Internal error, unable to
Call Home Candidate: No associate LED to inventory
Affected Subsystem: Systems Management - Core / Severity: Warning
Virtual Appliance Serviceable: Yes
Event type: Firmware/Software Failure Call Home Candidate: No
Response: Try the operation again. If the problem
Virtual Appliance
persists, flash the BMC firmware. For information
about updating system firmware, see Getting fixes.
Response: If this event is persistentaly occurring,
update the firmware. If the problem still persists,
FQPSPCR0028M
contact your next level of service and review the BMC
Explanation: Message: Unable to verify the system dump details
firmware
Severity: Critical
FQPSPCR0033G
Serviceable: Yes
Call Home Candidate: No Explanation: Message: Failed to read from FSI Device
Virtual Appliance Serviceable: Yes
Event type: Firmware/Software Not Valid Call Home Candidate: No
Response: Ensure you have provided a valid firmware
Virtual Appliance
image from Fix Central and try the update again.
Response: Update to the latest version of the
OpenBMC tool and check the error logs again. This
specific alert ID has been deprecated.
FQPSPCR0034G • FQPSPCR0042F

FQPSPCR0034G
Virtual Appliance
Explanation: Message: Failed to write to I2C Device Event type: Firmware/Software Failure
Severity: Warning
Response: Unable to write the specified file. It might
Serviceable: Yes
not exist.
Virtual Appliance FQPSPCR0039F
Explanation: Message: An invalid host system control
Response: Update to the latest version of the command was provided.
OpenBMC tool and check the error logs again. This Severity: Warning
specific alert ID has been deprecated. Serviceable: No
FQPSPCR0035G
Virtual Appliance
Explanation: Message: Failed to write to FSI Device Event type: Firmware/Software Failure
Severity: Warning
Response: Ensure a proper host control command is
Serviceable: Yes
provided and try again.
Explanation: Message: An error occurred working
Response: Update to the latest version of the with an IPMI sensor
OpenBMC tool and check the error logs again. This Severity: Warning
specific alert ID has been deprecated. Serviceable: No
FQPSPCR0036F
Virtual Appliance
Explanation: Message: Unable to open a file in BMC Event type: Communication Failure/Timeout
filesystem.
Severity: Warning
Serviceable: No
Explanation: Message: An error occurred on the I2C
Response: Unable to open the specified file. It might interface
not exist. Severity: Warning
Serviceable: No
FQPSPCR0037F
Explanation: Message: Unable to find a file in BMC Virtual Appliance
filesystem. Event type: Communication Failure/Timeout
Severity: Warning
Serviceable: No
Virtual Appliance
Event type: Firmware/Software Failure FQPSPCR0042F
Response: Unable to find the specified file. It might Explanation: Message: An error occurred on the FSI
not exist. interface
Severity: Warning
Serviceable: No
FQPSPCR0038F
Explanation: Message: Unable to write a file in BMC Affected Subsystem: Systems Management - Core /
filesystem. Virtual Appliance
Severity: Warning Event type: Communication Failure/Timeout
Serviceable: No

FQPSPCR0043F • FQPSPCR0048M

FQPSPCR0046M
Explanation: Message: Failed to read from OCC
Severity: Critical
FQPSPCR0043F
Serviceable: Yes
Explanation: Message: Failure to read from host Call Home Candidate: Yes
CFAM interface Affected Subsystem: Systems Management - Core /
Severity: Warning Virtual Appliance
Serviceable: No Event type: Communication Failure/Timeout
Response: Ensure the opal-prd service is running by
Virtual Appliance
Response: Ensure the opal-prd service is running by status shows the service cannot be found, you must
running the command sudo systemctl status opal-prd. install it. If the problem persists, flash the system pnor.
If the service is shown as deactivated, start it by using For information about updating system firmware, see
the command sudo systemctl start opal-prd. If the Getting fixes.
FQPSPCR0047M
Getting fixes. Explanation: Message: Failed to write to OCC
Severity: Critical
Serviceable: Yes
FQPSPCR0044F
Explanation: Message: Failure to write to host CFAM Affected Subsystem: Systems Management - Core /
interface Virtual Appliance
Severity: Warning Event type: Communication Failure/Timeout
Serviceable: No
Virtual Appliance
Response: Ensure the opal-prd service is running by install it. If the problem persists, flash the system pnor.
running the command sudo systemctl status opal-prd. For information about updating system firmware, see
If the service is shown as deactivated, start it by using Getting fixes.
FQPSPCR0048M
For information about updating system firmware, see Explanation: Message: Failure to configure OCC
Getting fixes. Severity: Critical
Serviceable: Yes
FQPSPCR0045M
Explanation: Message: Failed to open OCC connection Virtual Appliance
Severity: Critical Event type: Communication Failure/Timeout
Serviceable: Yes
Virtual Appliance
Response: Ensure the opal-prd service is running by install it. If the problem persists, flash the system pnor.
running the command sudo systemctl status opal-prd. For information about updating system firmware, see
If the service is shown as deactivated, start it by using Getting fixes.
Getting fixes.
FQPSPCR0050F • FQPSPCR0057F
FQPSPCR0050F FQPSPCR0054F
Explanation: Message: Internal method error with Explanation: Message: Failed to read from the CPU
LED Mapper. %x VDD/VCS VRM on the system backplane. Note:
Severity: Warning %x indicates the CPU number. To determine the CPU
Serviceable: No number, view details for the serviceable event that sent
Call Home Candidate: No you here.
Virtual Appliance Serviceable: No
Event type: Firmware/Software Failure Call Home Candidate: No
Virtual Appliance
dump details Response: If the problem persists, replace the system
backplane.
FQPSPCR0051F
FQPSPCR0055F
Explanation: Message: Internal error. LED Mapper
object not found. Explanation: Message: Failed to read from the CPU
Severity: Warning %x VDN/VDDR VRM on the system backplane. Note:
Serviceable: No %x indicates the CPU number. To determine the CPU
Call Home Candidate: No number, view details for the serviceable event that sent
Affected Subsystem: Systems Management - Core / you here.
Virtual Appliance Severity: Warning
Event type: Firmware/Software Failure Serviceable: No
Virtual Appliance
dump details
Response: If the problem persists, replace the system
backplane.
FQPSPCR0052F
Explanation: Message: Failed to read from the
FQPSPCR0056F
ambient temperature sensor on the system backplane
Severity: Warning Explanation: Message: Failed to read from the PCIe
Serviceable: No temperature sensor on the system backplane
Call Home Candidate: No Severity: Warning
Affected Subsystem: Systems Management - Core / Serviceable: No
Virtual Appliance Call Home Candidate: No
Event type: Communication Failure/Timeout Affected Subsystem: Systems Management - Core /
Virtual Appliance
Response: If the problem persists, replace the power
switch and cable
backplane.
FQPSPCR0053F
Explanation: Message: Failed to read from the
FQPSPCR0057F
ambient temperature sensor on the system backplane
Severity: Warning Explanation: Message: Failed to read from the fan
Serviceable: No control device on the system backplane
Virtual Appliance
Response: If the problem persists, replace the power
switch and cable
backplane.

FQPSPCR0058F • FQPSPCR0067M
FQPSPCR0058F FQPSPCR0062F
Explanation: Message: Failed to write to the fan Explanation: Message: Failed to read from CPU %x
control device on the system backplane over FSI. Note: %x indicates the CPU number. To
Severity: Warning determine the CPU number, view details for the
Serviceable: No serviceable event that sent you here.
Virtual Appliance
backplane.
Response: If the problem persists, replace the
specified. If the problem persists replace the system
FQPSPCR0059F
backplane. If it still persists, replace the BMC card.
Explanation: Message: Failed to read from the power
sequencer chip on the system backplane
FQPSPCR0063F
Severity: Warning
Serviceable: No Explanation: Message: Failed to read from the OCC
Call Home Candidate: No on CPU %x. Note: %x indicates the CPU number. To
Affected Subsystem: Systems Management - Core / determine the CPU number, view details for the
Virtual Appliance serviceable event that sent you here.
Event type: Communication Failure/Timeout Severity: Warning
Serviceable: No
backplane.
Virtual Appliance
FQPSPCR0060F Event type: Communication Failure/Timeout
Explanation: Message: Failed to read from power Response: Ensure the opal-prd service is running by
supply %x. Note: %x indicates the power supply running the command sudo systemctl status opal-prd.
number. To determine the power supply number, view If the service is shown as deactivated, start it by using
details for the serviceable event that sent you here. the command sudo systemctl start opal-prd. If the
Severity: Warning status shows the service cannot be found, you must
Serviceable: No install it. If the problem persists, flash the system pnor.
Call Home Candidate: No For information about updating system firmware, see
Affected Subsystem: Systems Management - Core / Getting fixes.
Virtual Appliance
FQPSPCR0064I
Explanation: Message: OCC metric data collected
specified power supply
Severity: Information
Serviceable: No
FQPSPCR0061F Call Home Candidate: No
Explanation: Message: Failed to write to CPU %x over Virtual Appliance
FSI. Note: %x indicates the CPU number. To determine Event type: Status
the CPU number, view details for the serviceable event
that sent you here. Response: No service action is required - This alert is
Severity: Warning for informational purposes only.
Serviceable: No
FQPSPCR0067M
Virtual Appliance Explanation: Message: The PNOR and BMC code
Event type: Communication Failure/Timeout levels are not compatible and the system will not boot
Severity: Critical
Serviceable: Yes
specified. If the problem persists replace the system
backplane. If it still persists, replace the BMC card.
Virtual Appliance
Event type: Firmware/Software Not Valid
FQPSPCR0068G • FQPSPCR0075G
Response: Ensure the PNOR and BMC code levels are

FQPSPCR0072G
from the same fix pack, and they have the same
priority level on the BMC. Explanation: Message: The specified user does not
have sufficient privileges
Severity: Warning
FQPSPCR0068G
Serviceable: Yes
Explanation: Message: The specified user privileges Call Home Candidate: No
already exist Affected Subsystem: Systems Management - Core /
Serviceable: Yes Event type: Firmware/Software Failure
Response: The specified user name does not have
permission to perform the specified action.
Virtual Appliance
FQPSPCR0073G
Response: Check the command for setting user
privileges is correct. Ensure the specified user does not Explanation: Message: Insufficient resources to modify
already have the existing privileges. users
Severity: Warning
Serviceable: Yes
FQPSPCR0069G
Explanation: Message: The specified user name Affected Subsystem: Systems Management - Core /
already exists Virtual Appliance
Severity: Warning Event type: Firmware/Software Failure
Serviceable: Yes
Response: The BMC does not have enough remaining
resources to modify users. Consider removing some
user names to make adequate space.
Virtual Appliance
FQPSPCR0074G
Response: Check the command that was provided and
ensure the new user name is unique. Explanation: Message: The specified operation is not
allowed
Severity: Warning
FQPSPCR0070G
Serviceable: Yes
Explanation: Message: The specified user name does Call Home Candidate: No
not exist Affected Subsystem: Systems Management - Core /
Serviceable: Yes Event type: Firmware/Software Failure
Response: Ensure the specified operation is correct.
Virtual Appliance
Event type: Firmware/Software Failure FQPSPCR0075G
Response: Check the command that was provided and Explanation: Message: The provided certificate is not
ensure the specified user name exists. valid
Severity: Warning
Serviceable: Yes
FQPSPCR0071G
Explanation: Message: The specified user name cannot Affected Subsystem: Systems Management - Core /
be assigned to the specified group Virtual Appliance
Severity: Warning Event type: Firmware/Software Failure
Serviceable: Yes
Response: Ensure the certificate follows the PEM
format and is not expired. Also ensure there are no
missing fields or information. After verifying and
Virtual Appliance
making corrections, try uploading to the BMC again.
Response: Ensure the user name meets the naming
conventions for the group, and is not already in the
specified group.

FQPSPCR0076G • FQPSPMA0043M
FQPSPCR0076G FQPSPEM0003G
Explanation: Message: Unable to verify a server's CA Explanation: Message: Failed to find an alert in the
certificate CSM RAS event types table
Severity: Warning Severity: Warning
Serviceable: Yes Serviceable: Yes
Affected Subsystem: Systems Management - Core / Affected Subsystem: Systems Management - Events /
Virtual Appliance Monitoring
Event type: Firmware/Software Failure Event type: Firmware/Software Failure
Response: Ensure the BMC has the Certificate Response: Contact your next level of service, see
Authority (CA) certificate for the external server it is Contacting IBM service and support.
accessing. For example an LDAP server's CA certificate.
This can be uploaded to the BMC using the OpenBMC
FQPSPIN0000M
tool.
Explanation: Message: Connection timed out. Ensure
you have network connectivity to the BMC.
FQPSPCR0077F
Severity: Critical
Explanation: Message: An error occurred on the GPIO Serviceable: Yes
interface Call Home Candidate: No
Severity: Warning Affected Subsystem: Interconnect Networking
Serviceable: No Event type: Communication Failure/Timeout
Response: Verify network connectivity between the
two systems and the bmc is functional.
Virtual Appliance
FQPSPIN0001M
update the firmware. If the problem still persists, Explanation: Message: Connection Error. View
contact your next level of service and review the BMC additional details for more information
dump details Severity: Critical
Serviceable: Yes
FQPSPDM0000M
Affected Subsystem: Interconnect Networking
Explanation: Message: Unable to create a BMC dump Event type: Communication Failure/Timeout
due to dumps being disabled on this system.
Response: Correct the issue highlighted in additional
Severity: Critical
details and try again.
Serviceable: Yes
Affected Subsystem: Systems Management - Data FQPSPMA0043M
Management
Event type: Firmware/Software Failure Explanation: Message: An error occurred with a
memory DIMM and automated isolation was not
Response: Enable BMC dumps for the system. possible
Severity: Critical
Serviceable: Yes
FQPSPDM0001M
Explanation: Message: There is no more space Affected Subsystem: Memory
available for dump files. Please delete some. Event type: Unrecoverable Hardware Failure
Severity: Critical
Response: Search for a FQPSPMA0007I event. If you
Serviceable: Yes
find one of these events, replace the DIMM indicated in
the event. If it is DIMM1, replace DIMM1 and so on. If
Affected Subsystem: Systems Management - Data
the replacement of the DIMM does not resolve the
Management
problem, replace the system backplane. To identify the
physical location and removal and replacement
Response: Clear some of the BMC dumps as the BMC procedure, see 8335-GTC, 8335-GTG, 8335-GTH,
storage space is full. This can be accomplished using 8335-GTW, or 8335-GTX locations. If you did not find
the OpenBMC tool as follows: openbmctool -U one of these events, or if you found one of these events
<username> -P <password> -H <BMC host name or BMC but the replacement of hardware did not resolve the
IP> dump delete <number of dump or keyword "all"> problem, go to Contacting IBM service and support.
FQPSPMA0044M • FQPSPMA0060I
Response: Replace the specified DIMM.

FQPSPMA0044M
Explanation: Message: A memory configuration error
FQPSPMA0057M
has been detected.
Severity: Critical Explanation: Message: DIMM %x has failed. Note: %x
Serviceable: Yes indicates the DIMM number. To determine the DIMM
Call Home Candidate: No number, view details for the serviceable event that sent
Affected Subsystem: Memory you here.
Event type: Unrecoverable Hardware Failure Severity: Critical
Serviceable: Yes
Response: Ensure all DIMMs are properly seated and
you are following the DIMM plugging rules. See
Affected Subsystem: Memory
Memory plugging rules in the 8335-GTC, 8335-GTG,
8335-GTH, 8335-GTW, or 8335-GTX system.
Response: Replace the specified DIMM.
FQPSPMA0045M
FQPSPMA0058M
Explanation: Message: An uncorrectable memory
problem occurred. Explanation: Message: A memory bus error occurred.
Severity: Critical Severity: Critical
Call Home Candidate: Yes Call Home Candidate: Yes
Affected Subsystem: Memory Affected Subsystem: Memory
Event type: Unrecoverable Hardware Failure Event type: Unrecoverable Hardware Failure
Response: Look for system events that are related to Response: Go to Getting fixes and update the system
memory and occurred around the same time as the firmware to the most recent level of firmware that is
problem that you are working on and resolve those available. If this SEL event continues to be logged, go
first. If you did not find any serviceable events related to Collecting diagnostic data. Then, go to Contacting
to memory, replace system processor CPU 0. If the IBM service and support.
problem persists, replace CPU 1. To identify the
physical location and removal and replacement
procedure, see 8335-GTC, 8335-GTG, 8335-GTH, FQPSPMA0059G
8335-GTW, or 8335-GTX locations. Explanation: Message: DIMM %x has exceeded a
correctable error threshold. Note: %x indicates the
FQPSPMA0055M DIMM number. To determine the DIMM number, view
details for the serviceable event that sent you here.
Explanation: Message: DIMM %x has not been Severity: Warning
detected. Note: %x indicates the DIMM number. To Serviceable: Yes
determine the DIMM number, view details for the Call Home Candidate: No
serviceable event that sent you here. Affected Subsystem: Memory
Severity: Critical Event type: PFA
Serviceable: Yes
Call Home Candidate: No Response: Replace the specified DIMM.
Event type: Uncorrectable Hardware Failure FQPSPMA0060I
Response: Ensure the DIMM is properly seated. If the Explanation: Message: DIMM %x has recovered from
problem persists, replace the system backplane. If the an error. Note: %x indicates the DIMM number. To
problem continues, replace the specified CPU. determine the DIMM number, view details for the
serviceable event that sent you here.
FQPSPMA0056M Severity: Information
Serviceable: No
Explanation: Message: DIMM %x is not functional. Call Home Candidate: No
Note: %x indicates the DIMM number. To determine Affected Subsystem: Memory
the DIMM number, view details for the serviceable Event type: Recovery
event that sent you here.
Severity: Critical Response: No service action is required - This alert is
Serviceable: Yes for informational purposes only.

FQPSPOS0000G • FQPSPPU0085M
the problem, replace system processor CPU 0. If CPU 0

FQPSPOS0000G
does not fix the problem, replace CPU 1.To identify the
Explanation: Message: The soft power off of the host physical location and removal and replacement
has timed out procedure, see 8335-GTC, 8335-GTG, 8335-GTH,
Severity: Warning 8335-GTW, or 8335-GTX locations. If the replacement of
Serviceable: Yes the system backplane and the system processor does
Call Home Candidate: No not resolve the problem, go to Contacting IBM service
Affected Subsystem: Host Operating System and support.
Event type: Monitoring Agent
Response: Hard power off the system. If the problem FQPSPPU0062M
persists reinstall the operating system.
Explanation: Message: An internal processor interface
problem has occurred
FQPSPPU0059M Severity: Critical
Serviceable: Yes
Explanation: Message: A CPU problem was detected.
Severity: Critical
Affected Subsystem: Processing
Serviceable: Yes
Affected Subsystem: Processing Response: Replace system processor CPU 0. If the
Event type: Unrecoverable Hardware Failure replacement of CPU 0 does not resolve the problem,
replace CPU 1. If CPU 1 does not resolve the problem,
Response: Replace system processor CPU 0. If the
replace the system backplane. To identify the physical
replacement of CPU 0 does not resolve the problem,
location and removal and replacement procedure, see
8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or
8335-GTX locations. If the replacement of the system
processor and the system backplane does not resolve
8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or
the problem, go to Contacting IBM service and support.
8335-GTX locations. If the replacement of the system
the problem, go to Contacting IBM service and support. FQPSPPU0063M
Explanation: Message: One or more processor sensors
FQPSPPU0060M detected an over temperature condition.
Severity: Critical
Explanation: Message: A FSI path error has occurred.
Serviceable: Yes
Severity: Critical
Serviceable: Yes
Event type: Unrecoverable Hardware Failure Response: Ensure that the ambient temperature is
Response: Replace system processor CPU 0. If the
replacement of CPU 0 does not resolve the problem,
found, remove them. Ensure that all of the fans are
working properly by looking for serviceable events
8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or
8335-GTX locations. If the replacement of the system FQPSPPU0085M
Explanation: Message: CPU %x has not been detected.
the problem, go to Contacting IBM service and support.
Note: %x indicates the CPU number. To determine the
CPU number, view details for the serviceable event that
FQPSPPU0061M sent you here.
Severity: Critical
Explanation: Message: An external processor interface
Serviceable: Yes
problem has occurred
Severity: Critical
Serviceable: Yes
Affected Subsystem: Processing Response: Ensure the specified CPU is properly
Event type: Unrecoverable Hardware Failure seated. If the problem persists, replace the system
backplane. If the problem continues, replace the
Response: Replace the system backplane. If the
specified CPU.
replacement of the system backplane does not resolve
FQPSPPU0087M • FQPSPPU0094G
FQPSPPU0087M FQPSPPU0091M
Explanation: Message: CPU %x core %y has not been Explanation: Message: CPU %x core %y has failed.
detected. Note: %x indicates the CPU number and %y Note: %x indicates the CPU number and %y indicates
indicates the CPU core number. To determine the CPU the CPU core number. To determine the CPU number
number and CPU core number, view details for the and CPU core number, view details for the serviceable
serviceable event that sent you here. event that sent you here.
Affected Subsystem: Processing Affected Subsystem: Processing
Event type: Uncorrectable Hardware Failure Event type: Unrecoverable Hardware Failure
Response: Ensure the specified CPU is properly Response: Replace the specified CPU.
seated. If the problem persists, replace the system
backplane. If the problem continues, replace the
FQPSPPU0092M
specified CPU.
Explanation: Message: An error occurred with a GPU
and automated isolation was not possible
FQPSPPU0088M
Severity: Critical
Explanation: Message: CPU %x is not functional. Serviceable: Yes
Note: %x indicates the CPU number. To determine the Call Home Candidate: Yes
CPU number, view details for the serviceable event that Affected Subsystem: Processing
sent you here. Event type: Unrecoverable Hardware Failure
Severity: Critical
Response: Replace the GPUs one at a time until the
Serviceable: Yes
problem is resolved. If the problem persists replace the
system backplane.
FQPSPPU0093G
Response: Replace the specified CPU.
Explanation: Message: CPU %x has exceeded a
correctable error threshold. Note: %x indicates the CPU
FQPSPPU0089M
number. To determine the CPU number, view details
Explanation: Message: CPU %x core %y is not for the serviceable event that sent you here.
functional. Note: %x indicates the CPU number and %y Severity: Warning
indicates the CPU core number. To determine the CPU Serviceable: Yes
number and CPU core number, view details for the Call Home Candidate: No
serviceable event that sent you here. Affected Subsystem: Processing
Severity: Critical Event type: PFA
Serviceable: Yes
Event type: Uncorrectable Hardware Failure FQPSPPU0094G
Response: Replace the specified CPU. Explanation: Message: CPU %x core %y has exceeded
a correctable error threshold. Note: %x indicates the
CPU number, %y indicates the CPU core number. To
FQPSPPU0090M
determine the CPU number and CPU core number,
Explanation: Message: CPU %x has failed. Note: %x view details for the serviceable event that sent you
indicates the CPU number. To determine the CPU here.
number, view details for the serviceable event that sent Severity: Warning
you here. Serviceable: Yes
Serviceable: Yes Affected Subsystem: Processing
Call Home Candidate: Yes Event type: PFA

FQPSPPU0095I • FQPSPPW0023M
FQPSPPU0095I FQPSPPW0009M
Explanation: Message: CPU %x has recovered from an Explanation: Message: Power Supply %x input out of
error. Note: %x indicates the CPU number. To range Note: %x indicates the power supply number. To
determine the CPU number, view details for the determine the power supply number, view details for
serviceable event that sent you here. the serviceable event that sent you here.
Severity: Information Severity: Critical
Serviceable: No Serviceable: Yes
Affected Subsystem: Processing Affected Subsystem: Power
Event type: Recovery Event type: Unrecoverable Hardware Failure
Response: No service action is required - This alert is Response: Ensure that the AC Power cable is
for informational purposes only. receiving the correct voltage.
FQPSPPU0096I FQPSPPW0012M
Explanation: Message: CPU %x core %y has recovered Explanation: Message: A system power problem has
from an error. Note: %x indicates the CPU number, %y occurred
indicates the CPU core number. To determine the CPU Severity: Critical
number and CPU core number, view details for the Serviceable: Yes
serviceable event that sent you here. Call Home Candidate: No
Severity: Information Affected Subsystem: Power
Serviceable: No Event type: Unrecoverable Hardware Failure
Response: Complete the service action indicated for
any events that are related to power and occurred prior
Event type: Recovery
to this event.
Response: No service action is required - This alert is
FQPSPPW0015M
Explanation: Message: Power Supply %y has not been
FQPSPPU0097M
detected. Note: %x indicates the power supply number.
Explanation: Message: Unable to detect master To determine the power supply number, view details
processor on FSI bus for the serviceable event that sent you here.
Event type: Communication Failure/Timeout Event type: Uncorrectable Hardware Failure
Response: Replace CPU 0. If the problem persists Response: Replace the specified power supply.
replace the system backplane. If it still persists, replace
the BMC card.
FQPSPPW0022M
Explanation: Message: Power supply %x is not
FQPSPPU0098M
functional. Note: %x indicates the power supply
Explanation: Message: Unable to detect slave number. To determine the power supply number, view
processor on FSI bus details for the serviceable event that sent you here.
Event type: Communication Failure/Timeout Event type: Uncorrectable Hardware Failure
Response: Replace CPU 1. If the problem persists Response: Replace the specified power supply.
replace the system backplane. If it still persists, replace
the BMC card.
FQPSPPW0023M
Explanation: Message: Unable to read the output
current from power supply %x. Note: %x indicates the
power supply number. To determine the power supply
number, view details for the serviceable event that sent
FQPSPPW0024M • FQPSPPW0030M
you here.
FQPSPPW0027M
Severity: Critical
Serviceable: Yes Explanation: Message: Unable to read CPU %x power.
Call Home Candidate: No Note: %x indicates the CPU number. To determine the
Affected Subsystem: Power CPU number, view details for the serviceable event that
Event type: Communication Failure/Timeout sent you here.
Severity: Critical
Response: Ensure the specified power supply is fully
Serviceable: Yes
seated and has good input. If the problem persists,
replace the specified power supply.
Affected Subsystem: Power
FQPSPPW0024M
Explanation: Message: Unable to read GPU %x power. serviced, or upgraded, ensure the specified CPU is
Note: %x indicates the GPU number. To determine the properly seated. Replace the system backplane. Replace
GPU number, view details for the serviceable event that the specified CPU.
sent you here.
Severity: Critical
FQPSPPW0028M
Serviceable: Yes
Call Home Candidate: No Explanation: Message: Unable to read power supply
Affected Subsystem: Power %x input power. Note: %x indicates the power supply
Event type: Communication Failure/Timeout number. To determine the power supply number, view
Severity: Critical
serviced, or upgraded, ensure the specified GPU is
Serviceable: Yes
properly seated. Replace the system backplane. Replace
the specified GPU.
FQPSPPW0025M
Response: Ensure the power supply and line cord are
Explanation: Message: Unable to read CPU %x I/O properly seated. Replace the power supply. Replace the
power. Note: %x indicates the CPU number. To system backplane.
determine the CPU number, view details for the
serviceable event that sent you here.
FQPSPPW0029M
Severity: Critical
Serviceable: Yes Explanation: Message: Unable to read storage %x
Call Home Candidate: No power. Note: %x indicates the storage device number.
Affected Subsystem: Power To determine the storage device number, view details
Event type: Communication Failure/Timeout for the serviceable event that sent you here.
Severity: Critical
Serviceable: Yes
serviced, or upgraded, ensure the specified CPU is
the specified CPU.
FQPSPPW0026M
serviced, or upgraded, ensure the specified storage
Explanation: Message: Unable to read CPU %x device is properly seated, and ensure all cables between
memory power. Note: %x indicates the CPU number. the system backplane and disk drive and fan card are
To determine the CPU number, view details for the properly seated. Replace the system backplane. Replace
serviceable event that sent you here. the disk drive and fan card.
Severity: Critical
Serviceable: Yes
FQPSPPW0030M
Affected Subsystem: Power Explanation: Message: Unable to read total power
Event type: Communication Failure/Timeout consumption
Severity: Critical
Serviceable: Yes
serviced, or upgraded, ensure the specified CPU is
the specified CPU.
Response: Flash and or update the BMC firmware. If

FQPSPPW0031M • FQPSPPW0038F
the problem persists, replace the system backplane. For Call Home Candidate: Yes
information about updating system firmware, see Affected Subsystem: Power
Getting fixes. Event type: Unrecoverable Hardware Failure
Response: Replace the specfied power supply.
FQPSPPW0031M
Explanation: Message: Unable to read power supply FQPSPPW0035M
%x input voltage. Note: %x indicates the power supply
Explanation: Message: Power supply %x output
number. To determine the power supply number, view
current is too high. Note: %x indicates the power
supply number. To determine the power supply
Severity: Critical
Serviceable: Yes
you here.
Severity: Critical
Serviceable: Yes
Response: Ensure the power supply and line cord are Affected Subsystem: Power
properly seated. Replace the power supply. Replace the Event type: Unrecoverable Hardware Failure
system backplane.
FQPSPPW0032M
FQPSPPW0036M
Explanation: Message: Unable to read power supply
Explanation: Message: Power supply %x output
%x output voltage. Note: %x indicates the power
voltage is too high. Note: %x indicates the power
you here.
you here.
Severity: Critical
Severity: Critical
Serviceable: Yes
Serviceable: Yes
Response: Ensure the power supply and line cord are
properly seated. Replace the power supply. Replace the
system backplane.
FQPSPPW0037M
FQPSPPW0033M Explanation: Message: Power supply %x has initiated
a power off due to a failure. Note: %x indicates the
Explanation: Message: Power supply %x input fault
detected. Note: %x indicates the power supply number.
To determine the power supply number, view details
you here.
for the serviceable event that sent you here.
Severity: Critical
Severity: Critical
Serviceable: Yes
Serviceable: Yes
Response: Ensure the input voltage to the specified
power supply is within the operating specifications for
the specified power supply. FQPSPPW0038F
Explanation: Message: The system power failed to
FQPSPPW0034M turn on
Severity: Warning
Explanation: Message: Power supply %x has failed to
Serviceable: No
power on when it needed to. Note: %x indicates the
you here.
Severity: Critical Response: Look for system events that are related to
Serviceable: Yes system power and occurred around the same time as
the problem that you are working on and resolve those

FQPSPPW0044M
first.
Explanation: Message: The power sequencer chip
detected a MEM_GOOD1 fault
FQPSPPW0038M
Severity: Critical
Explanation: Message: GPU %x suffered a power fault Serviceable: Yes
. Note: %x indicates the GPU number. To determine the Call Home Candidate: Yes
GPU number, view details for the serviceable event that Affected Subsystem: Power
sent you here. Event type: Environmental
Severity: Critical
Response: Remove the DIMMS attached to CPU 1. If
Serviceable: Yes
the problem persists, replace the system backplane.
Otherwise, Reinstall the DIMMS one at a time, IPLing
the system after each DIMM install until the problem
returns. Replace the DIMM that caused the fault to
Response: Check for serviceable power events and return.
resolve those.
FQPSPPW0045M
FQPSPPW0041M
Explanation: Message: The power sequencer chip detected a GPU_PGOOD fault for GPU %x
detected a fault Severity: Critical
Serviceable: Yes Call Home Candidate: Yes
Call Home Candidate: Yes Affected Subsystem: Power
Affected Subsystem: Power Event type: Environmental
Response: Replace the specified GPU. If the problem
Response: Look for system events that are related to persists, then replace the system backplane.
system power and occurred around the same time as
the problem that you are working on and resolve those
FQPSPPW0046M
first.
detected a TH_OVERT fault
FQPSPPW0042M
Severity: Critical
Explanation: Message: The power sequencer chip Serviceable: Yes
detected a PGOOD_5P0V fault Call Home Candidate: Yes
Severity: Critical Affected Subsystem: Power
Serviceable: Yes Event type: Environmental
Response: Ensure that the ambient temperature is
Response: Replace the disk drive and fan board. found, remove them. Ensure that all of the fans are
Replace the system backplane. working properly by looking for serviceable events
FQPSPPW0043M
FQPSPPW0047M
detected a MEM_GOOD0 fault Explanation: Message: The power sequencer chip
Severity: Critical detected a fault on 5.0VCS rail.
Call Home Candidate: Yes Serviceable: Yes
Affected Subsystem: Power Call Home Candidate: Yes
Event type: Environmental Affected Subsystem: Power
Response: Remove the DIMMS attached to CPU 0. If
the problem persists, replace the system backplane. Response: Replace the system backplane.
Otherwise, Reinstall the DIMMS one at a time, IPLing
the system after each DIMM install until the problem
returns. Replace the DIMM that caused the fault to
return.

If the problem persists, replace the system backplane.

FQPSPPW0048M
FQPSPPW0052M
detected a fault on 12.0V rail.
Severity: Critical Explanation: Message: The power sequencer chip
Serviceable: Yes detected a fault on 1.0V rail.
Call Home Candidate: Yes Severity: Critical
Affected Subsystem: Power Serviceable: Yes
Event type: Environmental Call Home Candidate: Yes
Response: Check for event FQPSPPW0047M and
resolve that first. If the problem persists, replace the
power supplies one at a time until the problem is Response: Check for events FQPSPPW0047M,
resolved. If the problem persists, replace the system FQPSPPW0048M, FQPSPPW0049M, FQPSPPW0050M
backplane. and FQPSPPW0051M and resolve those first, in that
order. If the problem persists, replace the system
backplane.
FQPSPPW0049M
FQPSPPW0053M
detected a fault on 3.3V rail.
Severity: Critical Explanation: Message: The power sequencer chip
Serviceable: Yes detected a fault on 0.9V rail.
Call Home Candidate: Yes Severity: Critical
Affected Subsystem: Power Serviceable: Yes
Event type: Environmental Call Home Candidate: Yes
Response: Check for events FQPSPPW0047M and
FQPSPPW0048M and resolve those first, in that order.
If the problem persists, remove the PCIe adapters. If Response: Check for events FQPSPPW0047M,
the problem persists, replace the system backplane. FQPSPPW0048M, FQPSPPW0049M, FQPSPPW0050M,
Otherwise, reinstall the PCIe adapters one at a time, FQPSPPW0051M and FQPSPPW0052M and resolve
IPLing the system after each PCIe install until the those first, in that order. If the problem persists, replace
problem returns. Replace the PCIe adapter that caused the system backplane.
the fault to return.
FQPSPPW0054M
FQPSPPW0050M
Explanation: Message: The power sequencer chip detected a fault on VDN-A rail.
detected a fault on 1.8V rail. Severity: Critical
Serviceable: Yes Call Home Candidate: Yes
Call Home Candidate: Yes Affected Subsystem: Power
Affected Subsystem: Power Event type: Environmental
Response: Check for events FQPSPPW0047M,
Response: Check for events FQPSPPW0047M, FQPSPPW0048M, FQPSPPW0049M, FQPSPPW0050M,
FQPSPPW0048M, and FQPSPPW0049M and resolve FQPSPPW0051M, FQPSPPW0052M and
those first, in that order. If the problem persists, replace FQPSPPW0053M and resolve those first, in that order.
the system backplane. If the problem persists, replace CPU 0. If the problem
persists replace the system backplane.
FQPSPPW0051M
FQPSPPW0055M
detected a fault on 1.1V rail. Explanation: Message: The power sequencer chip
Severity: Critical detected a fault on VDN-B rail.
Call Home Candidate: Yes Serviceable: Yes
Affected Subsystem: Power Call Home Candidate: Yes
Event type: Environmental Affected Subsystem: Power
FQPSPPW0048M, FQPSPPW0049M and Response: Check for events FQPSPPW0047M,
FQPSPPW0050M and resolve those first, in that order. FQPSPPW0048M, FQPSPPW0049M, FQPSPPW0050M,
FQPSPPW0051M, FQPSPPW0052M and

FQPSPPW0059M
If the problem persists, replace CPU 1. If the problem Explanation: Message: The power sequencer chip
persists, replace the system backplane. detected a fault on VDD-A rail.
Severity: Critical
Serviceable: Yes
FQPSPPW0056M
Explanation: Message: The power sequencer chip Affected Subsystem: Power
detected a fault on AVDD rail. Event type: Environmental
Severity: Critical
Serviceable: Yes
FQPSPPW0048M, FQPSPPW0049M, FQPSPPW0050M,
If the problem persists, replace CPU 0. If the problem
Response: Check for events FQPSPPW0047M, persists replace the system backplane.
FQPSPPW0060M
FQPSPPW0054M and FQPSPPW0055M and resolve
those first, in that order. If the problem persists, repace Explanation: Message: The power sequencer chip
the CPUs one at a time, and IPL the system after each detected a fault on VDD-B rail.
replacement. If the problem persists, replace the system Severity: Critical
backplane. Serviceable: Yes
FQPSPPW0057M
detected a fault on VIO-A rail.
Severity: Critical
Serviceable: Yes
FQPSPPW0061M
FQPSPPW0051M, FQPSPPW0052M and Explanation: Message: The power sequencer chip
FQPSPPW0053M and resolve those first, in that order. detected a fault on VCS-A rail.
If the problem persists, replace CPU 0. If the problem Severity: Critical
persists replace the system backplane. Serviceable: Yes
FQPSPPW0058M
detected a fault on VIO-B rail.
Severity: Critical
Serviceable: Yes
FQPSPPW0062M
FQPSPPW0051M, FQPSPPW0052M and Explanation: Message: The power sequencer chip
FQPSPPW0053M and resolve those first, in that order. detected a fault on VCS-B rail.
If the problem persists, replace CPU 1. If the problem Severity: Critical
persists replace the system backplane. Serviceable: Yes

FQPSPPW0063G • FQPSPTR0001M
FQPSPPW0051M, FQPSPPW0052M and replacement of hardware did not resolve the problem,
FQPSPPW0053M and resolve those first, in that order. go to Contacting IBM service and support.
FQPSPSB0012M
Explanation: Message: The system backplane could
FQPSPPW0063G
not be detected
Explanation: Message: The system unexpectedly Severity: Critical
shutdown. Serviceable: Yes
Severity: Warning Call Home Candidate: No
Serviceable: Yes Affected Subsystem: System Board
Call Home Candidate: No Event type: Uncorrectable Hardware Failure
Response: If the machine was recently installed,
moved, serviced, or upgraded, reseat the bmc card.
Response: Look for serviceable system events that are Replace the system backplane.
related to system power and occurred around the same
time as the problem that you are working on and
FQPSPSE0065M
resolve those first.
Explanation: Message: Firmware security validation
failed
FQPSPPW0064M
Severity: Critical
Explanation: Message: Power supply input fault Serviceable: Yes
detected, but unable to isolate to a specific power Call Home Candidate: No
supply Affected Subsystem: Systems Management - Security
Severity: Critical Event type: Security
Serviceable: Yes
Response: Replace both CPUs.
Event type: Unrecoverable Hardware Failure FQPSPSE0066I
Response: Verify the line cords are securely seated to Explanation: Message: Firmware security validation
both power supplies. passed
Severity: Information
Serviceable: No
FQPSPSB0001M
Explanation: Message: The system backplane has Affected Subsystem: Systems Management - Security
encountered a critical failure. Event type: Security
Severity: Critical
Response: No service action is required - This alert is
Serviceable: Yes
Affected Subsystem: System Board
Event type: Uncorrectable Hardware Failure FQPSPTR0001M
Response: Replace the system backplane. Explanation: Message: A problem with the time of day
clock and or clock function has been detected.
Severity: Critical
FQPSPSB0005M
Serviceable: Yes
Explanation: Message: A bus error occurred. Call Home Candidate: Yes
Severity: Critical Affected Subsystem: Time Reference
Serviceable: Yes Event type: Unrecoverable Hardware Failure
Response: Replace the system backplane. If the
Affected Subsystem: System Board
replacement of the system backplane does not resolve
the problem, replace system processor CPU 0. If CPU 0
Response: Search for serviceable CPU events. If you does not fix the problem, replace CPU 1.To identify the
find one of these events, resolve it. If the resolution of physical location and removal and replacement
those serviceable events does not resolve the problem, procedure, see 8335-GTC, 8335-GTG, 8335-GTH,
replace the system backplane. To identify the physical 8335-GTW, or 8335-GTX locations. If the replacement of
location and removal and replacement procedure, see the system backplane and the system processor does
8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or not resolve the problem, go to Contacting IBM service
8335-GTX locations. If you did not find one of these and support.
events, or if you found one of these events but the
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© Copyright IBM Corp. 2017, 2019 23

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Notices 25
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Class A Notices
The following Class A statements apply to the IBM servers that contain the POWER9 processor and its
features unless designated as electromagnetic compatibility (EMC) Class B in the feature information.
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. IBM is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Industry Canada Compliance Statement
CAN ICES-3 (A)/NMB-3(A)
European Community Compliance Statement
This product is in conformity with the protection requirements of EU Council Directive 2014/30/EU on
the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of non-IBM option cards.
European Community contact:

IBM Deutschland GmbH
Technical Regulations, Abteilung M456
IBM-Allee 1, 71139 Ehningen, Germany
Tel: +49 800 225 5426
email: [email protected]
Warning: This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
VCCI Statement - Japan
The following is a summary of the VCCI Japanese statement in the box above:
This is a Class A product based on the standard of the VCCI Council. If this equipment is used in a
domestic environment, radio interference may occur, in which case, the user may be required to take
corrective actions.
Japan Electronics and Information Technology Industries Association Statement
This statement explains the Japan JIS C 61000-3-2 product wattage compliance.
This statement explains the Japan Electronics and Information Technology Industries Association (JEITA)
statement for products less than or equal to 20 A per phase.
This statement explains the JEITA statement for products greater than 20 A, single phase.
This statement explains the JEITA statement for products greater than 20 A per phase, three-phase.
Notices 27
Electromagnetic Interference (EMI) Statement - People's Republic of China
Declaration: This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may need to perform practical action.
Electromagnetic Interference (EMI) Statement - Taiwan
The following is a summary of the EMI Taiwan statement above.
Warning: This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user will be required to take adequate measures.
IBM Taiwan Contact Information:
Electromagnetic Interference (EMI) Statement - Korea
Germany Compliance Statement
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur

Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der
Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaatenund hält die
Grenzwerte der EN 55022 / EN 55032 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM
übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung von IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung von IBM gesteckt/eingebaut werden.
EN 55022 / EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
"Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich
Funk-Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene
Maßnahmen zu ergreifen und dafür aufzukommen."
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)“. Dies ist die Umsetzung der EU-Richtlinie 2014/30/EU in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von
Geräten (EMVG) (bzw. der EMC Richtlinie 2014/30/EU) für Geräte der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
Tel: 914-499-1900
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Technical Relations Europe, Abteilung M456
Tel: +49 (0) 800 225 5426
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 / EN 55032 Klasse A.
Notices 29
Electromagnetic Interference (EMI) Statement - Russia
Class B Notices
The following Class B statements apply to features designated as electromagnetic compatibility (EMC)
Class B in the feature installation information.
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
v Consult an IBM-authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. Proper cables and connectors are available from IBM-authorized dealers. IBM is not responsible for
any radio or television interference caused by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Industry Canada Compliance Statement

CAN ICES-3 (B)/NMB-3(B)
European Community Compliance Statement
This product is in conformity with the protection requirements of EU Council Directive 2014/30/EU on
the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of non-IBM option cards.
European Community contact:
Technical Regulations, Abteilung M456
Tel: +49 800 225 5426
VCCI Statement - Japan
Japan Electronics and Information Technology Industries Association Statement
This statement explains the Japan JIS C 61000-3-2 product wattage compliance.
This statement explains the Japan Electronics and Information Technology Industries Association (JEITA)
statement for products less than or equal to 20 A per phase.
This statement explains the JEITA statement for products greater than 20 A, single phase.
This statement explains the JEITA statement for products greater than 20 A per phase, three-phase.
Notices 31
IBM Taiwan Contact Information
Germany Compliance Statement
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse B EU-Richtlinie zur

Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der
Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaatenund hält die
Grenzwerte der EN 55022/ EN 55032 Klasse B ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM
übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung von IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung von IBM gesteckt/eingebaut werden.
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)“. Dies ist die Umsetzung der EU-Richtlinie 2014/30/EU in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von
Geräten (EMVG) (bzw. der EMC Richtlinie 2014/30/EU) für Geräte der Klasse B
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
Tel: 914-499-1900
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Technical Relations Europe, Abteilung M456
Tel: +49 (0) 800 225 5426
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022/ EN 55032 Klasse B.
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EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
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Notices 33
IBM®

Event Codes For The 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX

Uploaded by

Event Codes For The 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, and 8335-GTX

Uploaded by

Power Systems

Event Codes for the 8335-GTC,

Event Codes for the 8335-GTC,

FQPSPxxxxxxx Event Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

© Copyright IBM Corp. 2017, 2019 iii

World Trade safety information

German safety information

Laser safety information

IBM servers may be installed inside or outside of an IT equipment rack.

© Copyright IBM Corp. 2017, 2019 v

(R001 part 1 of 2):

Safety notices vii

CAUTION: Hazardous moving parts nearby. (L008)

Safety notices xiii

Power and cabling information for NEBS (Network Equipment-Building System)

The equipment is suitable for installation in the following:

Call Home Candidate: No

© Copyright IBM Corp. 2017, 2019 1

Severity: Critical Event type: Communication Failure/Timeout

Call Home Candidate: No Affected Subsystem: Cooling

FQPSPxxxxxxx Event Codes 3

Affected Subsystem: Cooling

FQPSPxxxxxxx Event Codes 5

Affected Subsystem: Systems Management - Core /

FQPSPxxxxxxx Event Codes 7

OpenBMC tool and check the error logs again. This

FQPSPxxxxxxx Event Codes 9

Response: Ensure the PNOR and BMC code levels are

FQPSPxxxxxxx Event Codes 11

Response: Replace the specified DIMM.

FQPSPxxxxxxx Event Codes 13

the problem, replace system processor CPU 0. If CPU 0

FQPSPxxxxxxx Event Codes 15

FQPSPxxxxxxx Event Codes 17

the problem that you are working on and resolve those

FQPSPxxxxxxx Event Codes 19

If the problem persists, replace the system backplane.

FQPSPPW0051M, FQPSPPW0052M and

FQPSPxxxxxxx Event Codes 21

IBM Director of Licensing

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"

© Copyright IBM Corp. 2017, 2019 23

Accessibility features for IBM Power Systems servers

This product uses standard navigation keys.

Related accessibility information

Privacy policy considerations

Electronic emission notices

Federal Communications Commission (FCC) Statement

Industry Canada Compliance Statement

CAN ICES-3 (A)/NMB-3(A)

European Community Compliance Statement

European Community contact:

Japan Electronics and Information Technology Industries Association Statement

Electromagnetic Interference (EMI) Statement - Taiwan

The following is a summary of the EMI Taiwan statement above.

IBM Taiwan Contact Information:

Germany Compliance Statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Federal Communications Commission (FCC) Statement

Industry Canada Compliance Statement

European Community Compliance Statement

VCCI Statement - Japan

Japan Electronics and Information Technology Industries Association Statement

Germany Compliance Statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse B EU-Richtlinie zur

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Terms and conditions

IBM MAKES NO GUARANTEE ABOUT THE CONTENT OF THESE PUBLICATIONS. THE

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