PROFESSIONAL PROFILE

Innovative, result-oriented and certified in AWS Cloud Practitioner and AWS Developer Associate with 5+
years of experience as reliable Manager demonstrating high level of ownership and initiative. Quick and
effective at decision-making and learning skills while maintaining excellent customer service throughout
sales experience. Decisive leader with good planning and organizational skills. Motivational leader and
organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on
using training, monitoring and morale-building techniques to maximize employee engagement and
performance. Proficient experience in coding on various AWS services like Cloud Formation Templates,
Cloud Watch, Cloud Trail, encryption, logging and Lambda.
CORE COMPETENCIES
 Expert knowledge of cloud infrastructure services (OpenStack, Docker, Cloud Foundry, AWS)
Gary Payne 

Experience with Cloud based hosting solutions (AWS-EC2/S3, Azure, Google Cloud).
Possesses exceptional work ethic and desire achieve the company’s expectations.
 Successful in fast-paced, deadline-driven environments and team development expertise.
CONTACT  Dedicated to working closely with front-line employees to maximize productivity and optimize
procedures.
Canton, TX 75103  Adept at planning and managing innovations to existing processes, implementing new processes and
installing equipment.
C: 903-275-6271  Superb analytical and problem-solving skills leveraged to proactively improve customer service
processes and garner stellar customer approval scores.
[email protected]  Ability to understand business requirements and translate them into technical requirements.
 Impressive numerical and analytical abilities to achieve the Clients requirements.
 Flexible, reliable, responsible, and hard-working developer possesses team working skills and
SKILLS adaptable to all challenging situations.
 Strong computer skills including use of e-mail, Excel, Word, AMS360 and Internet Applications.
 Data Management
 Application Configuration EDUCATION
 Quality Assurance Mabank High School 05/2020
 Critical Thinking Mabank, TX
 Problem Solving High School Diploma
 Team Work
 Technical Support
PROFESSIONAL EXPERIENCE
 Organizational Assistant Account Manager 03/2021 - Present
 Collaborative Manager Brightline Dealer Advisors
 Provide superior customer service and work quality while demonstrating attention to detail, flexibility
 Servsafe Manager
and innovation in resolving problems.
 Skilled Manager  Select accomplishments: Consistently exceed sales goals and increased revenue from existing client
 Servsafe Manager Certified base by expertly promoting new applications and services.
 Effective Time Manager  Deliver optimal customer service to increase retention rates and overall revenue.
 Initiate new contract with Dealer, which included selling wired products, Account Management.
 Manager Coaching and Training
 Solid history balancing team performance, customer service targets and business objectives.
 Server Deployment  Maintain individual book of business while assisting account managers as needed.
 Profit and Loss Accountability  Review client accounting history, responded to accounting inquiries, and corrected account
 Sustainable Business Models discrepancies including assisting in collections on past due accounts.
 Communication and Interpersonal  Collaborate with Product Management teams to identify great services that we can develop to solve
real problems for our customers
 Client-Focused Service
 Data Analysis Taco Bell - Manager 10/2018 – 02/2021
Canton, TX
 Customer Service
 Studied existing procedures and policies to offer optimal leadership to employees and Food prep
 Project Invoicing and Finance operations when standing in for absent managers.
 Collaborated with staff to maximize customer satisfaction, streamline procedures and improve
LANGUAGE bottom-line profitability.
 Welcomed and encouraged feedback from customers to implement in-store operational changes.
 Supervised supplier operations to verify quality, delivery schedule and conformance to contract
 English - Fluent
specifications.
 Evaluated store performance by receiving, analyzing and incorporating feedback from store
CERTIFICATES inspections to implement action plans for improvements.
 Encouraged employee safety awareness based on understanding of regulatory mandates and
 AWS Cloud Practitioner organizational best practices.
 AWS Developer Associate  Upheld ongoing system for development, recruitment, recognition and retention of store crew and
management.
 Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
 Dispensed tasks to associates to fit skill levels and maximize team performance.
 Performed Administrator functions such as user management, profile configuration, data management, etc.

Call Center Specialist 01/2021 - Present

State of Colorado
 Provided first level troubleshooting for desktop systems, workstations and servers.
 Built customer loyalty by placing follow-up calls for customer who reported product issues.
 Logged all service calls in ticketing system with full details of the work performed.
 Scanned and filed service request documents submitted by technicians.
 Managed calls in the unemployment office with the state of Colorado.
 Managed bank accounts for personal and business customers, assisted with their banking transactions and numerous banking needs such as
opening and closing accounts, handling of their Safe Deposit Boxes needs, loan applications, credit card/debit card needs, account fraud etc.
 Performed administrative duties to support and provide outstanding service excellence to members.
 Maintained an awareness of security risks in the areas of member identification, and confidentiality.

Direct Sales Representative 09/2020 – 01/2021

Spectrum
 Responsible for marketing and sales of consumer home communication and security products to new and existing customers.
 Planned, implemented, and managed individual marketing and sales plans for Northern Virginia neighborhoods.
 Utilized human relations, communication, and negotiation skills to market and sell home security systems, home internet, home television, and
home telephone services.
 Responsible for identifying client needs while researching ways to improve the quality of their services.
 Effective at finding cost saving options for new customers, often reducing their costs by as much as 50%.
 Met and most often exceeded monthly sales goals by 20 - 50%.
 Qualified for various monthly and quarterly sales promotions winning cash and gift cards.

Customer Service Manager 10/2018 – 11/2019

Southern Multifoods Inc.
 Effectively supervised day-to-day front-end operations of a busy customer service department.
 Hired, trained, and mentored top customer service agents and front-end staff, managed and updated the customer loyalty program.
 Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
 Created, edited, and altered customer service strategies and procedures on the Cloud to best deliver a satisfying experience for all store
customers.
 Maintained a safe, productive, and fun work environment while studying policies and inform my team members.
 Worked closely with Project Managers to provide delivery according to schedule.
 Increased new business by 8% by identifying and implementing automation opportunities.

Splash Kingdom Waterpark - Primary Lifeguard 01/2018 - 09/2018

Canton, TX
 Demonstrated self-reliance by meeting and exceeding workflow needs.
 Answered 85 calls per day to answer customer questions.
 Maintained updated saving knowledge through meetings and research.
 Created agendas and communication materials for team meetings.
 Provided excellent service and attention to customers when face-to-face or through phone conversations.
 Oversaw the lifeguard staff as well as the front desk staff while overseeing all operations during the work day.
 Applied appropriate disciplinary action for violations, and reports all disciplinary problems to Manager.
 Handled money transactions and accounting procedures.
 Communicated effectively and courteously with public in person, writing, or by phone.