HASHTAGS

What You Need to Know About Marketing with

Hashtags Across Social Media
#HASHTAGS
What you need to know about marketing with hashtags
across social media

Hashtags first came into the social media spotlight on Twitter, which describes them
as a way to categorize messages. When you include a hashtag in your tweet you are
assigning a specific theme or topic and creating a link, which allows your tweet to be
included with all other tweets including the same hashtag. This means that your tweet
could potentially be seen by hundreds or even millions of other users who are
interested in that topic—pretty powerful stuff. It’s easy to see why hashtags have
become a staple in social media marketing.

Hashtags have become so popular that most social media networks now feature
them. Users like to use hashtags to find topics and follow conversations. Social
media marketers like them because they can extend the reach of brand messages.
Hashtags allow your tweets to be seen by people who don’t even follow you—that’s
pure marketing gold.

So while hashtags can be used on multiple platforms, the use case does differ
slightly on each one. In this ultimate guide, we’ll provide tips for creating your own
hashtags and break down best practices for using them across the social media
landscape so you’re using them to their full potential, and most importantly, look
like a true social media pro.

Twitter
Extend Your Reach
The best use of hashtags is still to extend your reach. Any tweet that includes a hashtag is visible
to people browsing through that hashtag’s stream—even to people who don’t follow you. That’s
pretty powerful.

Participating in a popular conversation is a great way to get your message to new people. Get involved
in topics that are relevant to your brand—add to the conversation (emphasis on add). At this point,
people are pretty well-versed in tweeting and won’t stand for offtopic tweets in a hashtag conversation.
(i.e. Don’t jump on a trending hashtag for the sole purpose of promoting your brand or company.)

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Build Your Brand
Hashtags are also great for branding. You can get creative and give your brand a real personality by creat-
ing a unique hashtag and using it as a regular theme for your tweets. Charmin does a great job with this
angle with #tweetfromtheseat. The brand posts humorous musings supposedly from—but we hope not
for real—the toilet. Charmin uses the hashtag often but not in every tweet, which keeps it fresh and users
engaged. The hashtag has become so popular with Charmin’s followers that it is as identifiable on Twitter
as the brand itself—pretty impressive for bathroom humor.

Increase Engagement
Another great way to establish your brand and increase engagement is to hold regular Twitter chats. A
Twitter chat is where people interested in a certain topic discuss it during a specified time window using
a designated hashtag created by the chat’s host. The Community Manager (@TheCMgr) holds a weekly
Twitter chat for social media and community managers to discuss their jobs and share advice. To
participate, users tag each of their tweets with the assigned hashtag #cmgrchat.

A Twitter chat can revolve around whatever topic you’d like. Perhaps you set aside a certain time every week
to answer direct questions from followers. Or maybe you host a chat that discusses the latest happenings in
your industry like The Community Manager does. Whatever it is pick a short and sweet hashtag, using your
brand name if it’s a branded discussion. A bonus: hashtags are clickable in Twitter profiles. Add your ongoing
Twitter chat hashtag right there in your profile description so users can easily find it and start participating.

LinkedIn
Hashtags no longer work on LinkedIn. So....don’t use them. Existing hashtags still appear hyperlinked,
but if you click on one in the news feed it takes you to a Help Page explaining the withdrawal of
LinkedIn Signal (which also included hashtags).

If you’ve been blasting updates from a social dashboard to all of your accounts at once make sure to not
include hashtags. (Or better yet stop that practice all together)

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Facebook
While the majority of Twitter accounts are public (only 12% of accounts are protected), the opposite is
true on Facebook (only 28% of accounts are completely public). Since most people choose not to share
their updates publicly, the uniting power of hashtags—and the ability to extend a marketer’s reach—is
significantly lower. Since they were introduced on June 12, 2013, some brands have been attempting to
utilize hashtags the same way they do on Twitter and instructing people to make their updates public to
participate in the conversation. The problem with that is people are pretty tied to the way they use
Facebook. They value privacy and it remains to be seen if hashtags will catch on enough to change that.

Promote Campaigns Across Multiple Platforms

Facebook has pretty strict promotional rules, which means you can’t have people enter a contest simply by
including a branded hashtag on an update like you can on other platforms. But you can promote contests or
campaigns you’re running elsewhere. Using the same hashtag on every platform will help increase awareness.

Monitoring Made Easy

You can search for hashtags on Facebook by
using the URL facebook.com/hashtag/____ and
including the keyword on the end. Other similar
hashtags will appear on the top of the page so
you can easily browse and potentially find other
topics that your brand should be participating in.

You should monitor hashtags related to your

brand and even just your brand name. Some
people have been using hashtags on Facebook
for awhile and now that they are clickable some
topics—both positive and negative—could start
to trend for your brand. Don’t be the last to know.

Vine
Hashtags and Channels
Hashtags are useful on Vine much the same
way they are elsewhere—they add context to a
post. They were heavily promoted at launch by
the Explore section, which highlights the most
popular hashtags in the video app. This was
helpful to users and brands alike in knowing
what hashtags they should include on their
posts to get their videos noticed. The problem
was that every time you wanted to find a new
video type you had to click on a hashtag. This
might be why Vine recently added Channels.

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Each channel has its own theme and a feed of popular videos within that channel. This means that videos
are no longer categorized by just their accompanying hashtag, but their popularity as well. Plus, users can
assign their video to a specific channel. So not only is it important that you pick the right hashtag to get
noticed but you also need to pick the most relevant channel.

Pinterest
Where to Use Them
Hashtags only work in pin descriptions. They are not clickable (or searchable) in profile names,
descriptions, board titles, board descriptions or board titles.

What They Do
Hashtags in Pinterest have the same basic purpose as they do in Twitter—uniting common conversations. But
functionally, they’re a bit different. When you click on a hashtag in Twitter it displays all other tweets including that
hashtag. In Pinterest, clicking on a hashtag not only displays other pins that contain it but also pins that include
the same word or phrase in their description—and it can even result in pins that include the word in its URL.

Take a look at this example from uberVU’s Pinterest page. We pinned a picture we took at 2013’s New
Media Expo and included the event’s hashtag #NMX.

After you click on #NMX you’ll see a bunch of

pins that are also related to the event, both ones
that include the hashtag and ones that include
just NMX. The sandal appears because as you
can see NMX is used in its description.

But what about these shoes? There is no

mention of NMX in the description, but when
you click through you’ll see that the URLs
attached to these pins contain NMX.

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Make Them Unique
Since search works a bit differently on Pinterest it’s best to create hashtags for your company or brand
that are totally unique—the more specific the better. This will help people find the right content—content
by or about you!

Plus, if you run a contest asking people to pin with your hashtag, having a very specific one will make your
job of searching through the entries that much easier.

Build and Monitor Your Brand

Hashtags are a great way to brand your content on Pinterest. Include #YourBrandName on images you
pin from your site to make it easy for people to find more of your content. Make sure to check out your
brand or product hashtags as people might already be pinning about you. Check out what people are
sharing, what they’re saying about your brand and engage with them!

Instagram
Monitor and Engage
People are pretty savvy with hashtags so if you’re a large company there’s a good chance a hashtag of
your brand or company name already exists on Instagram. Search for hashtags of your brand name and
make sure to include all possible versions (ex: if you’re Coca-Cola you’d want to check out #CocaCola
and #Coke). See what people are saying about your brand and start engaging in conversations.

If there aren’t any hashtags of your brand or company name then start your own. Tag all relevant posts
with your branded hashtag—product shots, behind-the-scenes at your company—not a dog you passed
on the street that has zero relation to your brand.

User Generated Content!

The success of Instagram proves that people
love sharing photos. Why not use that to your
advantage? Create a reason for fans to send
you photos and create custom hashtags around
those promotions. Run a contest or campaign
asking users to submit their photos of your
product. Encourage users to upload photos of a
brand event they’re attending.

These promotions not only increase engagement

but are perfect facilitators of user generated
content. Use the images on your website, share
your favorites on Facebook or use them in your
next print ad (just make sure your intent is clearly
stated and give the person credit when you
repurpose the photo).

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Google+
Relevance Rules
A big difference with hashtags on Google+ compared to other platforms is that while more than one or
two hashtags can seem spammy elsewhere, it works on Google+—in fact, best practice is to include
three. You can add more than three, but the first three affect how your post appears when users browse
hashtags. Make sure the one you deem most important is listed first.

Another difference is that while hashtags are often used ironically (#hashtagproblems) to add a little personality
to tweets, the practice won’t be successful on Google+. Hashtags have to be relevant in order to be effective.

Hashtag Helpers
Here’s where the relevance factor comes into play. Google+ will automatically add hashtags to your posts
if it thinks that they are relevant—and from our experience they’re usually pretty spot on. (But if they’re not
don’t worry, you can delete them. Just hover over the hashtag and you’ll see a X appear to the right.)

These added hashtags display differently from the ones you add yourself. Check out this example from
uberVU’s Google+ page. Our post was about social media fails and we added #FAIL within the text. As
you can see on the top right, our hashtag shows up first and then below it Google+ has added its own
hashtags—#SocialMedia and #Branding.

Navigating through these added hashtags work a bit differently than you might expect. When you click on
one the post you’re viewing flips around to display related posts. When you click on #SocialMedia in the
left example above, it displays the image to the right.

You can then use the navigation arrows on the top to flip through the posts. Below the highlighted
hashtag you’ll see an “also related” field. These are related hashtags that have been used in posts along
with the hashtag you’ve clicked on. Chances are your competitors’ content will show up in this view at
some point so it’s important to focus on creating quality titles and images to attract a user to click on your
post rather than browsing past it.

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
If you click on a hashtag listed within a post (#FAIL in our original example) or you click on the hashtag
in the flipped post (#SocialMedia in the second example) you’re brought to a landing page displaying all
posts with that hashtag. The landing page is organized by “best of” posts and “most recent” and you can
choose how you want to view it. Google+ doesn’t provide much information on how to get your posts to
appear under “best of” but most guess it’s due to engagement. So, be mindful that you’re sharing quality
content so people will want to engage with it. Timing is also important. Research when your audience is
most engaged and post at those times to ensure your content will appear on the top of the “most recent”
page when they’re most likely to be on Google+.

Creating Your Own Hashtags

So now you know how to use hashtags across social media, but do you know how to create the best
hashtags? Here are some tips for creating effective hashtags for your brand.

1. Keep All Hashtags Short and to the Point

It’s best to keep Twitter’s 140-character count in mind when creating your hashtag, regardless of what platform
you’re using it on. The longer the hashtag the harder it will be for your fans to understand or remember.

2. Don’t Be Afraid of Capital Letters

If you’re going to use a hashtag with multiple words (but still short and to the point, right?), capitalize each
word. This will make it easier to read and help avoid any possible misinterpretations.

3. Avoid Hashtag Overload

With the exception of Google+, tagging your post with too many hashtags can be spammy. One is best,
use two if necessary and if you use three…..you better be posting on Google+.

4. Be Unique
Get creative and come up with a hashtag that’s unique—and therefore memorable—for your brand. Avoid
generic phrases or common sayings. Pick something that can be easily associated with your brand and
unlikely to be used in reference to something else.

5. Do Your Research
So you think you’ve come up with a completely unique and original hashtag perfect for your brand? Are
you sure? Take the time to look up the phrase and see if there is any content out there that you do not
want to be associated with. Better safe than sorry.

#Marketing with Hashtags

Well, there you have it. That’s your complete round up on using hashtags on Twitter,
Facebook, LinkedIn, Vine, Pinterest, Instagram and Google+, plus tips for creating
your own. Now that you know how hashtags work on every platform and the best
practices for each, you can get creative in the ways you utilize them. Run a contest,
monitor your brand, get involved in broader conversations—the marketing
opportunities are endless. #GetGoing

Post, Monitor, and Measure your hashtag campaigns all in a single dashboard ubervu.com
Optimize your hashtag campaigns with uberVU!

uberVU’s powerful software allows social media marketers to optimize campaigns

with ease. Run a hashtag campaign, monitor its progress and measure its success all
from a single, easy-to-use dashboard. Plus, gain customized, real-time insights about
those campaigns, your brand, your industry and the competition.

With uberVU you can:

Post, monitor, and measure your hashtag campaigns all from a single dashboard
Understand and engage with your audience
Be alerted of any real-time spikes in mentions, sentiment, activity & other important metrics
Manage workflow and permissions for posting from social accounts
And a lot more!

GET A FREE, LIVE DEMO OF UBERVU

Take our software for a free test drive using your brand’s
own unique data.

www.ubervu.com
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