BBA II Sem HRD Unit 3 Part 2 Quality Circles: History of Quality Circle
BBA II Sem HRD Unit 3 Part 2 Quality Circles: History of Quality Circle
BBA II Sem HRD Unit 3 Part 2 Quality Circles: History of Quality Circle
Quality Circles
Quality circle is defined as a group of workers, who work voluntarily to improve and develop products in
an organization related to the production process, material wastage, quality of finished, semi-finished
goods and raw materials, energy consumption, maintenance, safety, and delay. The definition includes:
• Quality Circle is a voluntary group of 4 to 6 members.
• Members are usually from one section or department.
• One senior member acts as a facilitator
• Identify a problem in the work area, meet and discuss the problem regularly, ideally once a week.
• Identify and implement solutions in a standardized methodology.
It also solves problems related to any of them. Other names like often address the quality circle
• Productivity Circles • H R Circles • Excellence Circles • Action Circles • Small Groups
The State Bank of Hyderabad and the Indian Institute of Management, Calcutta are a couple of examples of
non-manufacturing institutions where quality of service is crucial, and which have Quality Circles.
An enthusiastic lady Circle Leader of the Sussen Textile Bearings, Baroda has successfully implemented
the concept Some enthusiasts have initiated Quality Circles in Gujarat State near Anand and within a short
time, the “Rural Quality Circle” has been able to resolve problems which had been defying solution for a
long time.
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