CLOVIS MEPON KAMGANG

Atlanta, GA 30341
Cell: 470-301-1647
[email protected]/[email protected]
SUMMARY
An energetic, well-spoken, and capable network administrator, who has a team player mind-set and

has a passion for new technologies related to computer networking. Expert at coordinating the installation and

connectivity of an organization’s IT assets. has a solid understanding of network protocols such as DHCP,

DNS, SMTP and HTTP, and can work under the pressure of Hight standards. Currently looking for a suitable

position with a reputable and ambitious company.

EDUCATION AND TRANING

Associate of Applied Science: Networking Specialist Microsoft Concentration

GPA 3.26
Graduated In 06/16/2021
Gwinnett Technical College, Lawrenceville, Ga

Bachelor’s degree in accounting and finance (option accounting control audit). University of
Ngaoundere Cameroun.

Graduated In 03/15/2016

SKILLS
• Windows 7,8,10 • Computers and electronics
• Windows Server 2016 • Technical support
• Hyper-V • Technical troubleshooting
• VMware • Hardware configuration
• Active directory • Exceptional telephone etiquette
• Customer support needs assessment • Software upgrades
• Application installations • Service desk support
• Multitasking • Computer maintenance
• Hardware diagnosis • Analytics and problem resolution
• Hardware upgrades • Network penetration testing
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 • Sharepoint • Data collection and analysis
• Troubleshooting proficiency • LAN/WAN aptitudes
• Call center experience • Equipment repair
• Task prioritizes • Documentation and materials
• Operating systems • Timeline management
• Virtualization • Log monitoring
• Remote Access Software • Infrastructure monitoring
• Office 365
• Software system testing
• Proficiency in TCP/IP protocols
• Software Development Lifecycle
• Technical help desk experience
• Windows operating systems
• Network asset management
• Bilingual (speak and write English and French)
EXPERIENCES

Crafty Apes LLC

ATLANTA, GA

It System Administrator 04/2019-05/2021

• Design and deploy company LANs, WANs and wireless networks, including servers, routers,
firewalls, load balancers, switches, UPSs and other hardware.
• Configure, test, and maintains LAN/WAN equipment and related services.
• Create and maintain comprehensive documentation for all networks and system configurations.
• Identifies, diagnoses, and resolves network problems.
• Manage existing and deployment of new system configurations, including Active Directory,
DHCP/DNS Services, Dell PowerEdge Servers, Digital Ocean Droplets, Windows
Server 2012/2016/2019, Hybrid Exchange, Intune Devices, Linux, Multifactor Authentication, Office
365, pfSense Firewalls, VMware and XCP-ng Hypervisors.
• Review and improve security logging practices.

• Configure, maintain, and upgrade company network

• Install, integrate, and support on premise and virtual Windows servers

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 • Primary administrator of Exchange and Active Directory

• Remain up to date with current and emerging technologies

• Provide network support with a variety of operating systems.
• Implement and manage disaster recovery and backup.
• Automation and streamlining of existing IT processes
• Monitor and maintain Network, Server and Virtual Machine health for employees.
• Support hardware such as laptops, printers, and copiers, and schedule vendor maintenance when
required.
• Following IT policies and standard and assisting in the enforcement of them throughout the company,
including escalation to IT management if necessary, for resolution.
• Configure IT equipment and following proper procedures to document/manage the inventory and
licensing.
• Troubleshoot software errors, printer, and user connectivity issues, VPN and remote connectivity
issues, and other technical matters.
• Setting up new users in Active Directory, including enabling Exchange mailboxes, managing
distribution list memberships, maintaining Group policies.

LENOVO
NORCROSS GA
NETWORK TECHNICIAN
01/2017 to 03/2019

• Windows Operating Systems (windows 7,8,10): install and support Windows OS including command
line and client support.
Software and hardware troubleshooting: troubleshoot devices, PC, devices issues including application
security support.
• Provides the ability to implement, administrate, and troubleshoot Windows Professional Client as a
desktop operating system in any network environment.

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•
Operational Procedures: Follow best practices for safety, environmental impacts, and communication
and professionalism.
Supporting Printers: install and share printers and manage features, add-on devices, and the printer
queue.
• Perform routine maintenance tasks necessary to support printers. Troubleshoot printer problems.
• Documented repair processes and helped streamline procedures for future technical support actions
• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting
of hardware
• Consistently respond to customer service emails within the standard window for optimal response
• Consulted via telephone to understand user problems, run through testing scripts and ask probing
questions to locate root causes
• Disassembled computer systems to troubleshoot and resolve hardware issues
• Drafted technical documents, including whitepapers, user manuals, implementation documentation, and
support base entries
• Removed malware and viruses from laptops and desktop systems using specialized software
• Installed software updates and vulnerability patches on servers to prevent possible threats from
penetrating networks
• Set up new desktop systems and configured laptops for incoming employees, loading required software
and server permissions
• Updated software versions with patches and new installations to close security loopholes and protect
users
• Reviewed current hardware and software and recommended modifications to increase system speed
• Assisted online users via live chat, web conference and phone to resolve issues related to software and
hardware used and access
• Configured new employee workstations, including all hardware, software and peripheral devices
• Implemented techniques for conducting routine maintenance on servers and systems, keeping networks
fully operational during peak periods
• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting
of hardware
• Researched, documented and escalated support cases to higher levels of support when unable to resolve
issues using available resources.

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 • Maintained composure and patience in face of difficult customer situations, applying de-escalation
techniques and positive customer support.
• Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
• Advised customers and users regarding required maintenance practices of diverse software systems for
OEM warranty requirements and industry best practices.
• Observed system functioning and entered commands to test different areas of operations.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Assisted in the technical support process refinement to improve customer service and support.
• Performed daily maintenance of computer systems to keep network processes fluid.
• Assisted end-users with software and hardware troubleshooting to determine the causes of system
malfunction.
• Installed and configured printers and scanners, resetting default device passwords to prevent cyber-
attacks.
• Managed client network security through installation of firewalls and VPN's.
• Installed wiring, cabling, and devices to establish, repair and improve network operations.
• Documented all facets of technology department operations, including network infrastructure, licenses,
and FAQs, facilitating consistent responses and team operations.
• Configured all hardware devices and software settings to optimize network performance.
• Imaged OS and software deployments throughout system and addressed any implementation concerns.
• Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
• Effectively handled the communications between in-house software team, clients, and stakeholders.
• Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
• Troubleshooted and resolved web application issues escalated from customer support and other
departments with 95% success rate.
• Worked closely with clients for the duration of projects.
• Oversaw all process checks to ensure proper completion and correct frequency.

PROJECTS LABS EXPERIENCES

Knowledges and skills necessary to install, configure, manage and support Microsoft Server 2016:

A. Microsoft Server
1. Identify Server Editions, current and new technologies, and various server roles
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 and features.
2. Install and configure Microsoft Server.

B. IP Addressing and Services

1. Explain, compare and configure IP addressing formats.
2. Configure various IP options including subnetting, supernetting and alternative
configuration.
3. Describe, configure and manage Dynamic Host Configuration Protocol (DHCP).
4. Discuss and configure computer network routing.
5. Discuss and configure IPsec.

C. Name Resolution
1. Explain the concepts and principles of name resolution.
2. Describe, configure and manage a Domain Name System (DNS) server.
3. Configure DNS zones, records, replication and other related options.
4. Discuss and configure name resolution for client computers.

D. Network Access
1. Explain the purpose and principles of remote access.
2. Discuss and configure remote access services and policies.
3. Discuss and configure network access and security.
4. Discuss and configure wireless network access and security.

E. File and Print Services

1. Describe the purpose and function of File and Print Services.
2. Discuss, implement and monitor file services.
3. Plan and configure Distributed File System (DFS).
4. Discuss and implement backup and restoration procedures.
5. Discuss, implement and monitor print services.
6. Describe and implement security for file and print services.

F. Network Infrastructure

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 1. Explain and implement server and network monitoring services.
2. Prepare and administer Network and Server Update Services.
3. Describe and configure network infrastructure security techniques and
procedures.
4. Identify network infrastructure support services.

Knowledges and skills necessary to manage data center concepts.

A. Data Center Function and Terminology

1. Identify and explain data and terms.
2. Describe the functions of a data center.

B. Data Center Site Layout

1. Identify data center blueprint symbols.
2. Explain data center structural layout (raised floor, aisles, open space, command center).
3. Explain the concepts of a raised floor (floor height, support grid, floor tiles, cable trays, routing
cables).

C. Data Center Power Distribution

1. Identify and explain a data center’s power components.
2. Perform basic electronic calculations (Ohms law and Power formulas).
3. Explain the safety hazards.

D. Data Center HVAC Concepts

1. Explain the reasons for environmental control.

E. Data Center Cabling and Infrastructure

1. Identify different cable types and connectors.
2. Explain points of distribution (patch panel, switches, ports).
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F. Data Center Security and Environmental Concepts
1. Identify data center hazards (natural disasters, fire, security).
2. Explain best practices to help prevent hazards.
3. Identify environmental hazards.