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    BSBXCM501 Self-Study Guide

    Uploaded by

    Maria Paula Moreno
    ayuda y soporte para trabajos o estudio personal

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    BSBXCM501 Self-Study Guide

    Uploaded by

    Maria Paula Moreno
    62 views4 pages
    ayuda y soporte para trabajos o estudio personal

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    ayuda y soporte para trabajos o estudio personal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    62 views4 pages

    BSBXCM501 Self-Study Guide

    Uploaded by

    Maria Paula Moreno
    ayuda y soporte para trabajos o estudio personal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Self-Study Guide

    BSBXCM501 Lead communication in the workplace


    BSBWRT301 Write simple documents Trainer Guide

    About this document

    This document is to be used as a self-study guide at home/in your own time to complement the
    formal learning you are doing as part of your classroom or online studies. It is a requirement of your
    course that you complete the activities in this guide.
    You will need to take your notes/completed activities to class, or follow your trainers direction about
    how to complete activities.
    If you are unsure about anything, talk to your trainer/assessor.

    Self-study Guide

    Unit code and title BSBXCM501 Lead communication in the workplace

    Instructions You are to complete each of the self-study tasks below. Each activity
    is a mandatory part of your study. After completing each of the tasks,
    tick the box below to show that you have completed the activity and
    bring evidence of this to class to share.

    © 2020 RTO Works <RTO Name and ID>


    BSBXCM501 Lead communication in the workplace Self-study Guide

    Expected
    Activity Task time Completed

    Watch & research Watch the videos from the RTO Works video 2 hours 
    series:

     People as Assets (People Management)

    Conduct your own research to answer the


    following questions:

     How is effective communication important


    when leading a team?

     What’s the difference between a manager


    and a leader and how does this impact
    communication in the workplace?

     Have you ever had an experience similar to


    that of Tom and Sue’s? What was it and
    how did you deal with it? If not, imagine
    you’re in Sue’s position and note down how
    you would handle the situation.

    Practical activity Divide into groups of three and elect one 4 hours 
    member of the group to be the manager while
    the other two are the employees. Imagine one of
    the employees is struggling at work due to an
    overload in work and is therefore experiencing
    constant drowsiness and agitation from being
    overworked. Meanwhile, the other employee
    feels they aren’t receiving enough work and
    would like to take on more responsibilities. In
    your group, discuss:

     What are the main problems being


    experienced here and how could effective
    communication improve this problem?

     What barriers to communication are evident


    in this scenario and how might conflict
    management assist with these?
    In your group, act out how each member should
    approach this scenario using effective
    communication to solve the issue.

    © 2021 RTO Works


    BSBXCM501 Lead communication in the workplace Self-study Guide

    Expected
    Activity Task time Completed

    Research Imagine you’re managing a business of your 4 hours 


    choice and research some of the different ways
    you can gather feedback from your employees
    on your managing style.

     Why would receiving feedback be important


    and what are the pros and cons of doing
    so?

     What communication techniques can you


    use to ensure staff feel comfortable coming
    to you about any problems they may be
    experiencing in the workplace? What
    barriers would you have to overcome?
    Take notes to share in class.

    Review Review your assessment requirements for this 3 hours 


    unit and read through your Project Portfolio so
    you know what you will be required to do. Make
    sure you review your Student Guide if you need
    to revisit some areas of your training. Ask your
    trainer any questions before you begin your
    assessment to ensure you understand all of the
    learning and are ready to be assessed.

    Reflection Reflect on the following: 2 hours 

     Information learned during your training

     Your main key “takeaways” from this unit

     What did you learn that you didn’t know


    already? How can you apply this in your
    study/work/life?

     What did you find challenging or


    confronting? How did you overcome these
    challenges or barriers?

    © 2021 RTO Works

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