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    Cosmetology L5 S1 EMP 01 Information

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    Prabath Galagamge

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    Cosmetology L5 S1 EMP 01 Information

    Uploaded by

    Prabath Galagamge
    13 views2 pages

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    © All Rights Reserved
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    13 views2 pages

    Cosmetology L5 S1 EMP 01 Information

    Uploaded by

    Prabath Galagamge

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    TERTIARY AND VOCATIONAL EDUCATION COMMISSION

    TITLE : NVQ Level 5 – Semester I Examination -2019


    COURSE : Cosmetology
    MODULE & CODE : Workplace Information Management (EMPM 01)
    TIME : Three (03) Hours
    INSTRUCTIONS : Answer questions No 01 from section A and any four (04)
    questions from Section B.

    Section A - Compulsory Question


    1) Current global and competitive business environment constantly asks for innovation, existing
    knowledge base is getting obsolete, continuously thriving for advancement in process improvement.
    The learning curve is always put to test, and every company is striving to remain ahead of the curve.
    Due to this shift in the way business is getting conducted has thrown out new reality of ever shortening
    product and service life cycle. More and more companies are coming out with customized products
    and finding ways to differentiate from competition.
    a) Why do we need to focus on information management at workplace (4 marks)
    b) What are the benefits of information management at workplace (4 marks)
    c) Name 03 types of information systems available for a workplace. (4 marks)
    d) It is often observed that term information system and information technology are used
    interchangeably. Compare the relationship between the information technology and information
    system (5
    marks)
    e) Name 04 data collection techniques for Marketing Research. (4 marks)
    f) What are the principles of effective information management at workplace (5marks)
    g) List down ICT tools that can be used in an organization. (5 marks)
    h) Name three type of documents based on the value of the documents. (4 marks)
    i) Determine 05 things that product specification of a cosmetic product should carry itself (5 marks)

    (40 Marks)

    Section B
    2) Common definition of information is data. However, data is no true information. Data gets its
    meaning and significance if only it is information.
    a) Identify and explain 2 features of Information (4 marks)
    b) An information system is essentially made up of five components. Identify each of them
    (5 marks)
    c) Explain how information system enhance the customer satisfaction. (6 marks)

    (15 Marks)

    1|Page
    3) Describe how online reservation system contributes to increase performance by managing
    information in beauty therapy industry (5 marks)
    b) Moving into Digital is a must-needed component for an organization these days. What ICT tools
    and techniques can be used for attracting, retaining and communicating with customers? (4 Marks)
    c) What are the preventive security measures that a company could take out in regard to a vulnerable
    dark losses and attacks (6 marks)
    (15 Marks)
    4)
    a) Describe the importance of Information management in your salon (04 Marks)
    b) Explain how to apply information skills to enhance the productivity for a salon (05 Marks)
    c) Many managers make the mistake of thinking that money or prizes is the only way to make
    employees work harder. Motivation in their employees can be a very effective way to bring the
    company together. Consider above statement & describe how to increase Employee
    Performance in the Workplace.
    (06 Marks)

    (15 Marks)
    5)
    a) Explain the importance of record keeping in a salon (05 Marks)
    b) What are the basic records of a salon .Give examples of 3 record keeping types
    (05 Marks)
    c) What do you mean by record keeping system (05 Marks)

    (15 Marks)
    6) Write down 3 shorts notes from following topics (5 marks each)

    a) Forecasting Techniques
    b) The influence of human factors on information analysis
    c) Computer and information system usage
    d) The newest ICT Tools at workplace information management

    (15 Marks)

    2|Page

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