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    Project Plant Pals Operations & Training Plan

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    Randhir Swarnkar
    The Operations & Training Plan marks a new stage for the Plant Pals project. It aims to create sustainable fulfillment practices through internal processes and training procedures to support the launch of the Plant Pals service. Key deliverables include a plant delivery and logistics plan, order processing software, and an employee training program. The plan has a budget of $75,000 and seeks to train 90% of employees and deliver 95% of orders on time to support a 5% revenue increase.

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    Project Plant Pals Operations & Training Plan

    Uploaded by

    Randhir Swarnkar
    101 views3 pages
    The Operations & Training Plan marks a new stage for the Plant Pals project. It aims to create sustainable fulfillment practices through internal processes and training procedures to support the launch of the Plant Pals service. Key deliverables include a plant delivery and logistics plan, order processing software, and an employee training program. The plan has a budget of $75,000 and seeks to train 90% of employees and deliver 95% of orders on time to support a 5% revenue increase.

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    The Operations & Training Plan marks a new stage for the Plant Pals project. It aims to create sustainable fulfillment practices through internal processes and training procedures to support the launch of the Plant Pals service. Key deliverables include a plant delivery and logistics plan, order processing software, and an employee training program. The plan has a budget of $75,000 and seeks to train 90% of employees and deliver 95% of orders on time to support a 5% revenue increase.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    101 views3 pages

    Project Plant Pals Operations & Training Plan

    Uploaded by

    Randhir Swarnkar
    The Operations & Training Plan marks a new stage for the Plant Pals project. It aims to create sustainable fulfillment practices through internal processes and training procedures to support the launch of the Plant Pals service. Key deliverables include a plant delivery and logistics plan, order processing software, and an employee training program. The plan has a budget of $75,000 and seeks to train 90% of employees and deliver 95% of orders on time to support a 5% revenue increase.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Project Plant Pals

    Operations & Training Plan


    July 16th

    Document Status: Draft | In Review | Approved

    Executive Summary:
    The creation and implementation of Operations and Training plan marks a new stage of the
    Plant Pals project with its own set of goals and deliverables. It’ll create sustainable fulfillment
    and delivery practices and is essential to successful launch of the service. There is a need to
    create internal processes and training procedures for support teams, so they can meet the
    demands of the Plant Pals service

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● To build an Operations and Training plan for the new service, for creating
    sustainable fulfillment and delivery practices for the service’s day-to-day
    operations.
    ● It will be achieved by creating internal processes and training procedures by
    setting up operational tools, putting delivery processes in place, and training
    employees, within 6 months under a budget of $75,000.

    Deliverables

    1. Plant delivery and logistics plan to make the ordering process efficient, which
    includes purchasing delivery trucks, hiring drivers, and calculating delivery
    fees.
    2. Selection, installation, and maintenance of order processing and Supply Chain
    Management software to make revenue streams more efficient.
    3. Build employee training program, consisting of communications plan, training
    lessons.
    4. Scheduling and conducting training sessions to train at least 90 % of
    employees before official launch.

    Business Case / Background

    Why are we doing this?


    ● To help mitigate potential revenue losses due to late shipments and
    cancellations by ensuring an efficient, high-quality customer experience.
    ● Customer satisfaction and retention over a longer period.
    ● Successful launch of the website.
    ● Supports the larger project goal of a 5% revenue increase for Office Green.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction
    ● Maintain excellent service for efficient functioning.
    ● Additional benefits (optional):

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional):

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols
    ● Creation of a plant delivery and logistics plan including purchasing delivery
    trucks, hiring drivers, and calculating delivery fees.
    ● Set up order processing and SCM software.
    ● Selection, installation, and maintenance of the software.
    ● Development and launch of an employee training program.
    ● Creation of a communications plan, preparing training lessons, and scheduling
    and conducting training sessions.
    ● Other in-scope items (optional):

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional):

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. Deliver 95% of orders on time within 1 month of launch.
    2. Training of 90% of employees before the official service launch.
    3. Create a communications plan, prepare training lessons, and schedule &
    conduct training sessions.
    4. All orders should be packaged and ready for shipment, within two business
    days of being placed.

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