TQM 10
TQM 10
TQM 10
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Implementation approaches that you should Avoid
Implementation approaches that should be avoided
are as follows:
▪ Don’t train all employees at once.
▪ Don’t rush into total quality by putting too many people
in too many teams too soon.
▪ Don’t delegate implementation
▪ Don’t start an implementation before you are prepared.
Deming’s Fourteen Points
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Deming’s Seven Deadly Diseases
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An Implementation of TQM That Works
Although implementation must vary with each
organization, the 20 fundamental steps must be
followed, generally in the order given.
Implementation phases are as follows:
▪ Preparation phase
▪ Planning phase
▪ Execution phase
Tailoring to the organization’s specific culture, values,
strengths, and weaknesses is done in the planning
phase, steps 12 through 16.
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ISO 9000 as a Starting Point
Going through the ISO 9000 registration steps
will give an organization a good start on
implementing total quality. ISO 9000 is an
international standard for providers of goods
and services that sets broad requirements for
the assurance of quality and for management’s
involvement.
The Malcolm Baldrige National Quality Award
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End
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