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    Sep3701 Portifolio

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    thandogumede Rebeca
    The document discusses security issues at the Nonhle Call Centre (NCC) after laptops and other valuables were stolen. It identifies several factors that created opportunities for crime: lack of dedicated on-site security, no security agreement with the landlord, and no surveillance cameras. The document then recommends steps to improve security, including forming a risk analysis committee, conducting a security survey, implementing risk control measures like access control and surveillance, and creating a service level agreement to define security roles and prevent legal disputes. Overall, the key issue was lack of security policies and oversight led to an unsecured site vulnerable to theft.

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    Sep3701 Portifolio

    Uploaded by

    thandogumede Rebeca
    211 views9 pages
    The document discusses security issues at the Nonhle Call Centre (NCC) after laptops and other valuables were stolen. It identifies several factors that created opportunities for crime: lack of dedicated on-site security, no security agreement with the landlord, and no surveillance cameras. The document then recommends steps to improve security, including forming a risk analysis committee, conducting a security survey, implementing risk control measures like access control and surveillance, and creating a service level agreement to define security roles and prevent legal disputes. Overall, the key issue was lack of security policies and oversight led to an unsecured site vulnerable to theft.

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    The document discusses security issues at the Nonhle Call Centre (NCC) after laptops and other valuables were stolen. It identifies several factors that created opportunities for crime: lack of dedicated on-site security, no security agreement with the landlord, and no surveillance cameras. The document then recommends steps to improve security, including forming a risk analysis committee, conducting a security survey, implementing risk control measures like access control and surveillance, and creating a service level agreement to define security roles and prevent legal disputes. Overall, the key issue was lack of security policies and oversight led to an unsecured site vulnerable to theft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    211 views9 pages

    Sep3701 Portifolio

    Uploaded by

    thandogumede Rebeca
    The document discusses security issues at the Nonhle Call Centre (NCC) after laptops and other valuables were stolen. It identifies several factors that created opportunities for crime: lack of dedicated on-site security, no security agreement with the landlord, and no surveillance cameras. The document then recommends steps to improve security, including forming a risk analysis committee, conducting a security survey, implementing risk control measures like access control and surveillance, and creating a service level agreement to define security roles and prevent legal disputes. Overall, the key issue was lack of security policies and oversight led to an unsecured site vulnerable to theft.

    Copyright:

    © All Rights Reserved
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    of 9

    Name: NOTHANDO GUMEDE sep3701 portfolio

    Student no: 68193726


    Step1 factor causing crime
    Precipitating factors are those conditions or circumstances that create the
    opportunity to commit a crime. The Nonhle Call Centre had no security officer
    responsible for NCC specifically. They make use of alarm system which is more
    dependent to human/people, it can also be mistakenly pressed. Which make it a bit
    difficult to tell whether it was an error or intentional. These factor can create a desire
    in an individual to commit crime, because they are exposing the business with less
    security measures. Criminal plan and organise their criminal activities carefully. In
    this case it very easy for intruders to gain excess in the building because no access
    entry was registered by the security that day of the incident. No video footage to
    produce for evidence for the incident that took place in the complex. The NCC has
    no service level agreement with the landlord for liability loss, so they can blame the
    landlord for their own negligent for not signing the service level agreement.
    Step 2 security policy
    A security policy may be defined as a clear and approved written statement in which
    the top management of a company or organisation commits itself to managing crime
    risks in a specific manner. The security policy must be companionable with the
    overall policy of the organisation.
    Protecting other people’s assets
    The NCC has no security level agreement with the landlord, the complex
    management office refuse to take responsibility for the incident or the loss of the
    Nonhle call Centre. The NCC has no camera in the building because there have no
    security breaches at the NCC over the past three years in the complex. If NCC had
    the security level agreement all this loss could be prevented from taking place.
    Potential for conflict
    The NCC has 120 employees per shift so in this matter it will be difficult to tell who is
    responsible for the loss for laptops and other office valuable. Firstly, there is no
    security that is responsible to search staff members coming in or out. Questioning or
    disciplinary investigation of members who may the suspects.
    Delegation of authority
    The Top management and some selected staff are the one whose responsible for
    opening the premises. The Top management must come to terms to who must be
    responsible closing, locking the building and setting the alarm.
    Limitation of authority
    The Top management must take accountability for the loss of the laptop and other
    officer valuable because the fail to come to term with the company policy to have
    security level agreement. if the company had the cameras in the building will be easy
    to identify the culprit.
    Corporate governance
    In term of good corporate governance and the companies Act, top managers are
    expected to manage risks in a responsible manner. Management demonstrates that
    it views crime risks in a serious light and is committed to managing these risks cost-
    effectively by making a clear security policy statement. The NCC they didn’t have a
    clear policy statement because if they did they could have predicted something like
    this have happened, they would had put measures in place to deal with the matter
    they are facing right now.
    Absence of top management
    During weekends and after hours, the security manager or supervisor on duty is
    often top management’s representative in charge of an entire factory that is worth
    hundreds of millions of rands. The NCC didn’t have security manager or security
    supervisor they only depending on the complex security during afterhours it was the
    management and some selected staff who were responsible for opening and closing.
    Step 3 orientation phase
    The manager
    Dear Sir/ Madam
    I am wring this letter to you to grant me permission to initial exploratory investigation
    on the matter that took place in the office. Identify vulnerable assets and security
    risks also to see the loopholes we have in the company that leads to this incident,
    studying documentation, security weaknesses. Undertaking physical inspection of
    the premises, conducting interviews to the staff will also help to solve this matter.
    This on-site orientation will assist on compiling the on-site report also planning for
    the comprehensive security survey.
    Yours faithfully
    NR GUMEDE
    Step 4 A security risk analysis steering committee
    NAME POSITION SKILLS
    MS Msimbithi Security manager Risk management
    Mr Mathola supervisor Management skills
    Mr Mosia IT specialist Upgrade software
    Mr Gombo Safety manager Health and safety
    manager
    Ms Smith consultant Computer literacy
    Miss Van Zly Assistance manager Accounting skills

    An asset may be defined as any resource or thing that directly or indirectly


    contributes to the value, profitability or service levels of the organisation.
    List of assets
    Tangible assets
    1.Laptops
    2.Cell phones /telephone
    3.Cash
    4.Staff members
    5.Equipment’s electrical appliances

    Intangible assets
    1.Confidential information
    2.Labour union confidence and support
    3.Credit rating confidence of directors
    4.Information, expertise and intellectual capital
    5.Positive corporate image and goodwill
    List potential risks
     Break in/ burglary
     Robbery
     Theft
    Calculation risk factor
    probability =67/100 100/1=67%
    impact = 46%
    risk factor = 46% + 67= 133/2 =56,5% Risk factor is 0.565
    Step 5 security survey
    questions recommendations
    1.Did the NCC had their own security No- if the company has its own security
    officer? officer will be better because the
    security will the patrolling the building at
    all time.
    2. Does the company have cameras on No- having CCTV helps at all cost
    the building? because it serve you evidence when
    you in need.
    3. Avoid information that thieves can Security questions should avoid
    discover information that can fall into wrong hand
    too easily.
    4. Who keep the office keys? It very important to have one or two
    loyal people to keep the office key to
    avoid complications at work.
    5. How safe is the working Having a safe working environment
    environment? makes people feel safe and happy at all
    time.
    6. Does the company have SLA? I recommend to all company to have
    SLA to avoid unnecessary legal actions.

    7. Do you keep register record? The reason of having are register is to


    keep records of who was present on
    which date and who was absent.
    8. Doe the company conduct physical Physical search or scanner helps
    search or scanner? because it will avoid people from
    coming in with harmful things.
    9. Doe the company has the after hour To keep record for people who worked
    register? until late
    10. Do you make time for the Making time for employees it very
    employees? important as the Top manager because
    it create bond between you and your
    workers. Getting different opinions for
    the company to progress.

    Security survey sheet it very important to have because you will be able to see the
    loopholes for the company and fix it on time to avoid trouble and unnecessary legal
    action
    Step 6 security risk control measures
    Making your property harder for an offender to access so easily firstly, ensuring that
    potential target is out of view. There are four major prevention strategies: law
    enforcement and developmental, community and situational prevention. Access
    control must be strong upgrading the locks on your doors, windows, sheds and
    outbuilding. Improving surveillance around homes, business or public places to deter
    criminals. Consider adding CCTV to a commercial site or public place, establishing a
    neighbourhood watch scheme in your street. Introducing a rule that last person
    entering/ leaving should lock the door and remove the key. Upgrading security to
    delay an offender, meaning they have to spend more time to gain access.
    These principles can assist you in reducing the opportunity for crime to occur at your
    workplace. Run security check on staff, but the most important security measures to
    have in the company is the SLA that will save you time to attend the legal action
    someone will take the fall for you.
    Step 7 service level agreement
    service level agreement is a written contract between a company and the client.
    These includes operational requirements and limitation of authority. The service level
    agreement often completed and signed only after the needs of the client have been
    established. The importance of having SLA will save you time for unnecessary legal
    action. If the NCC has the service level agreement Ms Ngwenya wouldn’t be
    outraged by the loss, also this issue of not having CCTV really put them to cost. I
    think now it due time for the Top management to go back on the drawing board to
    draft a contract for the company security measures.
    The professional security practitioner must ask for an SLA before introducing a
    recommended security measure.
    Step 10 implementation and evaluation of security measures
    Not having security measure can cause challenges for the company that can lead
    the company to unnecessary loss. I highly recommend every company to have
    security measures. It is extremely important to have a signed SLA. For example,
    NCC had been no SLA in place before the security measures were taken over by the
    security practitioner. If a signed, agreed-to SLA had been in place when the system
    was handed over, the confusion would have been avoided. Therefore, the security
    practitioner must for SLA before introducing security measures for the company. it
    would also serve the purpose of informing top management of the kind of agreement
    to be implemented between the security practitioner and the providers of the security
    measures everything depends on the nature of the security measure to be upgraded,
    Step 11 maintenance and upgrade
    Olckers added step 11 in the security risk management model because his research
    proved that very often homeowners neglect to install proper security measures or
    had system that were substandard or used incorrectly. Many house owners only
    installed or upgraded their security system after the burglary has come to existence.
    That means the security upgrade was done only after a security breach. He also
    discovered that only few house owners that had proper risk assessment done on
    their security system on their premises to check whether the system in place were
    sufficient to meet their risk profiles.
    Olcker recommended that integrated security systems firstly need to be constantly
    checked and maintained and, secondly, they need to be reviewed, regularly
    evaluated for effectiveness and upgraded accordingly if the risk profile has changed
    or the risk has increased.
    Reference
    Sep 3701/1/2016-2019 study guide

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