L2 - W3 - TPS211 - Questionnaire Design
L2 - W3 - TPS211 - Questionnaire Design
L2 - W3 - TPS211 - Questionnaire Design
1. What Is Questionnaires?
2. When Can A Questionnaires Be Used?
3. What Can It Measure?
4. Types Of Information
5. Questionnaires Design
6. Types Of Survey Questions
• Is a collection tool designed to gather raw data with
maximum efficiency in time and effort for both the
interviewer and interviewee. (Nowlan 1999)
Attributes Attitudes
Behavior Beliefs
(Demographic) (Opinions)
Question
Purpose
Questionnaires
Layout
Question
Contents
Questionnaires
Length
Question
Wording
Questionnaires
Logic
(Sequence) Response Format
• To question on the subject matter of the survey
• Ask yourself what you will do with the information from each
question. If can’t satisfactory answer, leave it out.
• Keep questions short, simple and concrete.
1) 4)
2) 5)
3) 6)
Phrasing of questions (proper grammar) :
(Tatabahasa Betul) Demanding questions : (Menuntut Soalan)
Open Format
2 Types of
Response
Format
Close Format
• Numbering of questions.
05 06
03 04
01 02
• Without choice of answer.
• Respondents are requires to give their own answer or
opinion
• A questions that poses some problems and asks the
respondents to answer his or her own words
Friendly __ : __ : __ : __ : __ : __ : __ : Unfriendly
7 6 5 4 3 2 1