Date of submission: Week 7

ASSIGNMENT 3
FALL 2022, GENE 60

NAME: Dhruvesh Patel

ID: 4354732

ASSIGNMENT TYPE: ESSAY

TOTAL CONTRIBUTION: 15%

TOTAL MARKS: 30

Rubric:

Item Marks Marks

obtained
Header 5
Objective 5
Skills 5
Experience 5
Education 5
Sell yourself 5
Total 30

LEARNING OUTCOMES COVERED:

Create effective resumes to target employment opportunities;

GENE 60

Assignment #3 (15%)

Preparing resume for a job:

The purpose of this assignment is to acknowledge students with the intricate process of applying to a job. The
task involves researching relevant job postings from various sources like print media, job search/company
websites or through personal network; tailoring your resume to the job description and applying to the job.

You must research and choose one job posting preferably in line with your educational and/or work
background, that you wish to apply for. Customize your resume and apply to the job using the customized
information.

Part 1
 The source / link of the job posting and the job posting itself comprises of part 1 of the assignment.
LINK: https://ca.indeed.com/Td-Bank-Customer-Service-jobs?vjk=3d397c43f58daf20

JOB POSTING AS WELL

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave
meaningful work and embrace change like we do. We are a trusted North American leader that cares about
people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships
with our customers. By understanding their needs and providing personalized financial solutions, our purpose is
to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of
market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an
impact.

Job Description

Can you bring your charming self to work and make customer interactions delightful one? Can you process
financial transactions accurately and get a sense of achievement by providing excellent customer experience? If
so then, take the next step to your future today and apply for the position of Customer Experience Associate.
We are expecting an all-around champion who can understand customer needs and advise best suited banking
solutions for a positive customer experience.

In this role, you will:

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating
procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising
discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as
necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business
processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as
participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of
routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to
improve and achieve operational excellence

Job Requirements

High School Diploma with over 1 year of relevant experience

Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills to work in a fast-paced
environment
Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing
priorities
A dynamic communicator with established customer experience skills who can connect, both verbally and in
writing, with different people in a calm, courteous, and effective manner
Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers
feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our
customers and communities in which we live and serve. If you require an accommodation for the
recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other
accommodation), please let us know and we will work with you to meet your needs.

Job Family

Retail Sales & Service

Job Category - Primary

Retail Banking - Customer Service

Job Category(s)

Retail Banking - Customer Service

Hours
15
Business Line

TD Canada Trust
Time Type

Part Time
Employment Type

Regular
Country

Canada
**Province/State (Primary)

Quebec
City (Primary)

Montreal
Work Location

5409 Ch Queen Mary

Job Expires

25-Oct-2021
TD Bank
2 days ago

 Be as detailed as possible with the WRITE IN A PARAGRAPH, DO NOT PUT THAT IN BULLET
POINTS

Job description: what is job description, introduction: Can you convince customers at work? Can
you accurately conduct financial transactions and satisfy customers? Apply for Customer Experience
Associate if so. We want a champion who can understand consumer demands and recommend good
banking solutions.

Job title: Customer Experience Associate

Job location: Montreal

 Job summary: We're TD Canada Trust's frontline. We aim for deep, long-lasting customer ties. We
help clients and small businesses reach their financial goals by knowing their needs and offering
individualized financial solutions.

Reporting to: Manager

Working conditions: High School Diploma with over 1 year of relevant experience An undergraduate
degree or equivalent is an asset Strong administration, organizational, planning, and time management
skills to work in a fast-paced environment

Job duties: Process financial transactions like deposits, withdrawals, and bill payments as per
standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Deliver
quality customer experiences and recommend operational improvements where opportunity exists to
improve and achieve operational excellence.

Machines to be used: Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet. A go-
getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing
priorities

Hazards:

Job specifications: We're TD Canada Trust's frontline. We aim for deep, long-lasting customer ties. We
help clients and small businesses reach their financial goals by knowing their needs and offering
individualized financial solutions.

Qualifications: High School Diploma with over 1 year of relevant experience and An undergraduate
degree.

Experience: 1 year of relevant experience.

Training: Required

Skills and responsibilities: Understand and determine customer needs to recommend solutions specific to
those needs while exercising discretion in confidential matters. Connect personally with customers to advise
them appropriately and clearly on banking solutions and processes
Emotional characterstics:
Sensory demand:
  Write a brief paragraph about why you choose to apply for this job. 300 WORDS

I want to apply for this job because it has a bright future and I can lot of experience which can help in
future for applying for another company and in this job I have to do, Understand and determine
customer needs to recommend solutions specific to those needs while exercising discretion in
confidential matters. Connect personally with customers to advise them appropriately and clearly on
banking solutions and processes. Process financial transactions like deposits, withdrawals, and bill
payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and
Ethics. Deliver quality customer experiences and recommend operational improvements where
opportunity exists to improve and achieve operational excellence. : Can you convince customers at
work? Can you accurately conduct financial transactions and satisfy customers, Apply for Customer
Experience Associate if so. We want a champion who can understand consumer demands and
recommend good banking solutions.

Part 2 The second part of the assignment comprises of the tailored resume. (Refer to pages 39-53 of your
course workbook)
Dhruvesh Patel
Mobile no: 437.954.2154
Address: 219 Kipling Avenue
Email ID: [email protected]

Objective:

 Information Technology Professional with a progressive technology service background.

 Experience providing support to businesses through the integration of new software and hardware with
proven experience giving exceptional support and service to clients via phone, email, and remote PC.
 Experience with the development and maintenance of technical documents as an ongoing process.
 Independently created and ran a technology service organization that provided troubleshooting,
virus/spyware removal, user support, systems configuration and upgrades to small businesses and
individual end users.
 Possess enhanced skills in network connectivity, network maintenance, network security and assurance
of 100% systems operability.

Skills:

 Operating Systems: Windows 7, 8, 10 and 11.

 Network Infrastructure: TCP/IP Configuration, DHCP Server, DNS Server, LAN, WAN, WLAN Ar-
chitecture, Web Servers, Apache Servers, Printers.
 Applications: MS Office (Word, Access, Excel, PowerPoint, Outlook), Open Office, VMware, Virtual
Box.
 Remote Side Assistance: TeamViewer, GoToAssist, Remote PC.

Experience:

HELP DESK SUPPORT, at LCBO (Through TERA MAC Company) October 2021 to MAY 2022
Analyzing and troubleshooting problems and creating remedy ticket when issues, problem include network
connectivity problem with both internet and intranet, exchange proxy and server outage, email configuration
e.g., Microsoft outlook.

EDUCATION:

INFORMATION TECHNOLOGY- BBIT (V.V NAGAR, GUJARAT, INDIA FROM 2015-2019)

Computer System Technician – ST Lawrence college Applied Arts and Technology

2022

Energetic, friendly, and motivated international student. Seeking to leverage skills for an esteemed
organization and gain experience in the part-time Canadian job market. Excellent Evaluative and Analytical
skills, Punctual and Prompt, Customer service and communication skills, Highly Adaptive Approach,
Independent and Reflective Learner, Proactive Planning and Organizational skills.