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    IDP Summary WK0807

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    Marvic Ilinon
    The document contains call center performance data from three call centers (CarePlus, Partner Care, and THD) over multiple days. It includes metrics like call volume, average handle time (AHT), service level (SL), and totals. On an hourly basis it shows the volume of calls, average handle time, number of calls required to be answered, number scheduled to be answered, and the service level achieved.

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    IDP Summary WK0807

    Uploaded by

    Marvic Ilinon
    13 views18 pages
    The document contains call center performance data from three call centers (CarePlus, Partner Care, and THD) over multiple days. It includes metrics like call volume, average handle time (AHT), service level (SL), and totals. On an hourly basis it shows the volume of calls, average handle time, number of calls required to be answered, number scheduled to be answered, and the service level achieved.

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    The document contains call center performance data from three call centers (CarePlus, Partner Care, and THD) over multiple days. It includes metrics like call volume, average handle time (AHT), service level (SL), and totals. On an hourly basis it shows the volume of calls, average handle time, number of calls required to be answered, number scheduled to be answered, and the service level achieved.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    13 views18 pages

    IDP Summary WK0807

    Uploaded by

    Marvic Ilinon
    The document contains call center performance data from three call centers (CarePlus, Partner Care, and THD) over multiple days. It includes metrics like call volume, average handle time (AHT), service level (SL), and totals. On an hourly basis it shows the volume of calls, average handle time, number of calls required to be answered, number scheduled to be answered, and the service level achieved.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 18

    CAREPLUS PARTNER CARE

    Day Volume AHT SL Day Volume AHT SL


    Sun 251 545 99% Sun 0 0 0%
    Mon 618 657 91% Mon 345 602 97%
    Tue 545 664 100% Tue 278 683 99%
    Wed 556 678 99% Wed 294 729 100%
    Thu 532 659 95% Thu 277 641 100%
    Fri 505 661 94% Fri 268 638 100%
    Sat 313 623 96% Sat 60 517 100%
    TOTAL 3,320 651 96% TOTAL 1,522 652 99%
    THD EPL
    Day Volume AHT SL Day Volume AHT SL
    Sun 0 0 0% Sun 45 816 92%
    Mon 74 569 97% Mon 357 1,515 49%
    Tue 57 568 97% Tue 249 1,537 76%
    Wed 88 580 98% Wed 274 1,482 78%
    Thu 61 607 99% Thu 288 1,400 80%
    Fri 72 559 97% Fri 256 1,533 91%
    Sat 31 377 99% Sat 63 888 94%
    TOTAL 383 560 98% TOTAL 1,532 1448 74%
    Service Level 85%
    Service Time 30
    (Threshold)
    Absenteeism 15%
    8/7/2022 8/8/2022 8/9/202
    Sunday Monday Tuesday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol
    23:59 0 0 0 3 3 0% 23:59 0 0 0 6 6 0% 23:59 2
    0:30 1 386 2 3 1 100% 0:30 0 0 0 6 6 0% 0:30 2
    1:00 0 0 0 3 3 0% 1:00 1 204 1 6 5 100% 1:00 2
    1:30 1 361 2 3 1 99% 1:30 1 350 2 4 2 100% 1:30 1
    2:00 0 0 0 3 3 0% 2:00 0 0 0 5 5 0% 2:00 1
    2:30 0 0 0 3 3 0% 2:30 0 0 0 6 6 0% 2:30 0
    3:00 2 295 2 3 1 96% 3:00 0 0 0 4 4 0% 3:00 1
    3:30 0 0 0 2 2 0% 3:30 0 0 0 3 3 0% 3:30 0
    4:00 0 0 0 2 2 0% 4:00 0 0 0 3 3 0% 4:00 0
    4:30 0 0 0 2 2 0% 4:30 2 201 2 4 2 100% 4:30 0
    5:00 0 0 0 3 3 0% 5:00 0 0 0 4 4 0% 5:00 1
    5:30 1 359 2 3 1 100% 5:30 1 277 1 5 4 100% 5:30 0
    6:00 0 0 0 3 3 0% 6:00 0 0 0 6 6 0% 6:00 1
    6:30 0 0 0 3 3 0% 6:30 0 0 0 5 5 0% 6:30 1
    7:00 0 0 0 3 3 0% 7:00 1 506 2 4 2 100% 7:00 1
    7:30 1 796 2 3 1 93% 7:30 1 476 2 6 4 100% 7:30 1
    8:00 4 427 3 6 3 100% 8:00 6 453 4 9 5 100% 8:00 4
    8:30 4 721 4 6 2 98% 8:30 10 577 6 9 3 99% 8:30 8
    9:00 4 451 3 6 3 100% 9:00 13 699 9 12 3 99% 9:00 12
    9:30 4 501 3 5 2 98% 9:30 16 642 9 11 2 94% 9:30 13
    10:00 10 433 5 6 1 92% 10:00 22 549 11 10 -1 86% 10:00 16
    10:30 5 495 4 4 0 95% 10:30 17 616 9 11 2 97% 10:30 20
    11:00 10 468 5 8 3 99% 11:00 24 671 13 14 1 94% 11:00 23
    11:30 9 506 5 7 2 96% 11:30 24 700 14 16 2 96% 11:30 26
    12:00 8 551 5 9 4 100% 12:00 26 696 15 13 -2 65% 12:00 23
    12:30 7 629 5 8 3 100% 12:30 24 734 14 12 -2 54% 12:30 22
    13:00 10 512 6 8 2 99% 13:00 29 720 16 15 -1 70% 13:00 28
    13:30 12 609 7 9 2 98% 13:30 20 673 11 14 3 98% 13:30 31
    14:00 13 620 8 9 1 97% 14:00 24 637 13 14 1 92% 14:00 18
    14:30 11 487 6 8 2 97% 14:30 26 600 13 14 1 95% 14:30 22
    15:00 9 483 5 16 11 100% 15:00 25 703 14 25 11 100% 15:00 21
    15:30 9 561 6 15 9 100% 15:30 26 748 15 21 6 100% 15:30 26
    16:00 10 571 6 17 11 100% 16:00 29 668 15 23 8 100% 16:00 27
    16:30 9 587 6 17 11 100% 16:30 32 651 16 23 7 100% 16:30 20
    17:00 10 544 6 14 8 100% 17:00 31 620 15 24 9 100% 17:00 19
    17:30 12 492 6 14 8 100% 17:30 23 625 12 23 11 100% 17:30 20
    18:00 9 507 5 11 6 100% 18:00 25 603 13 13 0 87% 18:00 27
    18:30 11 531 6 9 3 99% 18:30 26 613 13 13 0 89% 18:30 16
    19:00 10 561 6 9 3 100% 19:00 18 648 10 11 1 94% 19:00 15
    19:30 8 701 6 9 3 100% 19:30 20 658 11 12 1 89% 19:30 13
    20:00 8 589 5 7 2 96% 20:00 16 727 10 9 -1 77% 20:00 15
    20:30 6 563 4 9 5 100% 20:30 12 706 8 9 1 95% 20:30 13
    21:00 8 610 6 8 2 98% 21:00 15 759 10 10 0 89% 21:00 7
    21:30 3 572 3 7 4 100% 21:30 9 695 7 9 2 98% 21:30 8
    22:00 4 579 4 6 2 99% 22:00 9 563 6 7 1 98% 22:00 7
    22:30 4 620 4 6 2 100% 22:30 4 753 4 8 4 100% 22:30 3
    23:00 3 598 3 8 5 100% 23:00 5 710 5 9 4 100% 23:00 4
    23:30 1 463 2 8 6 100% 23:30 5 714 5 9 4 100% 23:30 4
    Total 251 545 11 21 99% Total 618 657 22 32 91% Total 545
    8/9/2022 8/10/2022 8/11/2022
    Tuesday Wednesday Thursday
    AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req
    771 3 6 3 100% 23:59 2 605 3 4 1 100% 23:59 2 513 2
    699 3 6 3 100% 0:30 2 440 2 4 2 100% 0:30 1 210 1
    475 2 6 4 100% 1:00 1 397 2 4 2 100% 1:00 2 910 3
    321 2 4 2 100% 1:30 0 0 0 3 3 0% 1:30 1 645 2
    491 2 5 3 100% 2:00 0 0 0 3 3 0% 2:00 0 0 0
    0 0 6 6 0% 2:30 1 334 2 4 2 100% 2:30 1 188 1
    155 1 4 3 100% 3:00 0 0 0 3 3 0% 3:00 0 0 0
    0 0 3 3 0% 3:30 0 0 0 3 3 0% 3:30 0 0 0
    0 0 3 3 0% 4:00 1 362 2 3 1 99% 4:00 1 185 1
    0 0 4 4 0% 4:30 0 0 0 3 3 0% 4:30 0 0 0
    290 1 4 3 100% 5:00 0 0 0 3 3 0% 5:00 0 0 0
    0 0 5 5 0% 5:30 0 0 0 3 3 0% 5:30 0 0 0
    376 2 6 4 100% 6:00 2 43 1 4 3 100% 6:00 0 0 0
    98 1 5 4 100% 6:30 0 0 0 4 4 0% 6:30 1 390 2
    511 2 4 2 100% 7:00 1 390 2 3 1 98% 7:00 2 766 3
    614 2 6 4 100% 7:30 2 660 3 4 1 97% 7:30 1 374 2
    604 4 9 5 100% 8:00 5 598 4 7 3 99% 8:00 6 466 4
    586 5 9 4 100% 8:30 6 695 5 7 2 97% 8:30 7 506 4
    561 7 16 9 100% 9:00 6 636 5 16 11 100% 9:00 15 602 8
    545 7 15 8 100% 9:30 10 650 7 15 8 100% 9:30 14 533 7
    525 8 15 7 100% 10:00 16 694 10 15 5 100% 10:00 16 681 10
    551 10 15 5 100% 10:30 15 765 10 15 5 100% 10:30 14 671 9
    609 12 23 11 100% 11:00 27 686 15 20 5 100% 11:00 18 699 11
    697 15 25 10 100% 11:30 24 687 13 22 9 100% 11:30 16 655 9
    717 13 24 11 100% 12:00 25 734 15 21 6 100% 12:00 19 660 11
    649 12 19 7 100% 12:30 18 711 11 16 5 100% 12:30 21 674 12
    694 15 20 5 99% 13:00 20 693 12 19 7 100% 13:00 20 639 11
    740 18 20 2 97% 13:30 22 719 13 18 5 100% 13:30 23 643 12
    797 12 22 10 100% 14:00 25 695 14 20 6 100% 14:00 24 704 14
    731 13 21 8 100% 14:30 27 734 16 18 2 97% 14:30 25 682 14
    700 12 31 19 100% 15:00 25 711 14 27 13 100% 15:00 21 635 11
    642 14 30 16 100% 15:30 24 698 14 28 14 100% 15:30 21 654 12
    650 14 30 16 100% 16:00 28 660 15 28 13 100% 16:00 26 693 14
    715 12 31 19 100% 16:30 18 686 11 28 17 100% 16:30 21 635 11
    721 12 33 21 100% 17:00 19 697 11 30 19 100% 17:00 22 605 11
    739 12 34 22 100% 17:30 27 666 14 30 16 100% 17:30 27 578 13
    629 14 19 5 99% 18:00 24 685 13 14 1 93% 18:00 20 620 11
    632 9 15 6 100% 18:30 18 605 10 12 2 98% 18:30 20 725 12
    601 8 16 8 100% 19:00 21 597 11 12 1 92% 19:00 21 872 15
    627 8 16 8 100% 19:30 21 642 11 14 3 97% 19:30 16 740 10
    617 9 11 2 99% 20:00 15 576 8 11 3 99% 20:00 15 705 10
    690 8 13 5 100% 20:30 17 656 10 11 1 95% 20:30 12 739 8
    733 6 11 5 100% 21:00 11 731 8 9 1 97% 21:00 15 709 10
    652 6 10 4 100% 21:30 9 659 6 8 2 98% 21:30 11 595 7
    607 5 7 2 97% 22:00 4 768 4 5 1 97% 22:00 5 570 4
    698 3 9 6 100% 22:30 7 768 6 8 2 97% 22:30 3 753 3
    998 5 9 4 100% 23:00 7 696 6 8 2 98% 23:00 4 750 4
    1066 5 9 4 100% 23:30 3 633 3 8 5 100% 23:30 2 437 2
    664 21 41 100% Total 556 678 21 36 99% Total 532 659 20
    8/11/2022 8/12/2022 8/13/2022
    Thursday Friday Saturday
    Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net
    5 3 100% 23:59 2 470 2 5 3 100% 23:59 2 447 2 4 2
    5 4 100% 0:30 2 569 2 5 3 100% 0:30 1 544 2 4 2
    5 2 100% 1:00 1 385 2 5 3 100% 1:00 3 602 3 4 1
    4 2 100% 1:30 0 0 0 4 4 0% 1:30 0 0 0 3 3
    4 4 0% 2:00 1 266 1 4 3 100% 2:00 1 373 2 3 1
    5 4 100% 2:30 1 574 2 5 3 100% 2:30 0 0 0 4 4
    4 4 0% 3:00 1 681 2 4 2 100% 3:00 0 0 0 3 3
    3 3 0% 3:30 2 287 2 3 1 100% 3:30 1 281 1 3 2
    3 2 100% 4:00 0 0 0 3 3 0% 4:00 0 0 0 3 3
    3 3 0% 4:30 1 654 2 3 1 99% 4:30 1 310 2 3 1
    3 3 0% 5:00 1 516 2 3 1 97% 5:00 0 0 0 3 3
    3 3 0% 5:30 0 0 0 3 3 0% 5:30 1 104 1 3 2
    5 5 0% 6:00 1 516 2 5 3 100% 6:00 0 0 0 4 4
    5 3 100% 6:30 0 0 0 5 5 0% 6:30 2 303 2 4 2
    4 1 95% 7:00 1 655 2 4 2 99% 7:00 1 339 2 3 1
    4 2 100% 7:30 1 527 2 4 2 100% 7:30 2 334 2 3 1
    6 2 98% 8:00 4 680 4 5 1 98% 8:00 2 597 3 6 3
    6 2 96% 8:30 5 685 4 5 1 96% 8:30 6 794 5 6 1
    12 4 99% 9:00 9 721 7 10 3 100% 9:00 8 752 6 9 3
    11 4 100% 9:30 12 695 8 10 2 98% 9:30 9 697 7 8 1
    11 1 92% 10:00 18 727 11 10 -1 66% 10:00 8 909 7 7 0
    13 4 99% 10:30 18 703 11 10 -1 81% 10:30 10 932 9 8 -1
    15 4 100% 11:00 18 560 9 16 7 100% 11:00 14 854 11 16 5
    18 9 100% 11:30 24 670 13 18 5 100% 11:30 14 704 9 16 7
    18 7 100% 12:00 23 695 13 18 5 99% 12:00 9 590 6 14 8
    13 1 91% 12:30 23 673 13 12 -1 74% 12:30 16 551 8 9 1
    14 3 98% 13:00 28 646 14 14 0 86% 13:00 11 637 7 11 4
    15 3 98% 13:30 21 662 12 16 4 99% 13:30 15 653 9 14 5
    16 2 97% 14:00 21 610 11 14 3 98% 14:00 13 596 8 14 6
    15 1 91% 14:30 25 553 12 13 1 92% 14:30 11 584 7 11 4
    24 13 100% 15:00 24 660 13 21 8 100% 15:00 16 573 9 15 6
    23 11 100% 15:30 23 638 12 22 10 100% 15:30 11 563 6 16 10
    24 10 100% 16:00 20 716 12 22 10 100% 16:00 15 575 8 20 12
    23 12 100% 16:30 22 673 12 20 8 100% 16:30 12 564 7 19 12
    26 15 100% 17:00 21 617 11 26 15 100% 17:00 13 525 7 19 12
    27 14 100% 17:30 20 664 11 25 14 100% 17:30 10 587 6 18 12
    13 2 96% 18:00 21 684 12 12 0 89% 18:00 8 660 6 9 3
    11 -1 80% 18:30 15 809 11 11 0 85% 18:30 12 677 8 9 1
    14 -1 75% 19:00 15 790 10 12 2 94% 19:00 8 534 5 10 5
    13 3 97% 19:30 12 698 8 14 6 100% 19:30 10 536 6 12 6
    9 -2 74% 20:00 10 643 7 8 1 94% 20:00 8 625 6 5 -1
    10 2 97% 20:30 6 732 5 8 3 99% 20:30 8 571 5 4 -1
    9 -1 85% 21:00 9 569 6 6 0 94% 21:00 4 570 3 3 0
    8 1 97% 21:30 8 641 6 6 0 93% 21:30 7 587 5 4 -1
    5 1 98% 22:00 5 764 5 6 1 94% 22:00 3 602 3 4 1
    8 5 100% 22:30 5 676 4 6 2 96% 22:30 3 404 3 4 1
    8 4 100% 23:00 3 493 3 6 3 100% 23:00 3 420 3 4 1
    8 6 100% 23:30 2 499 2 6 4 100% 23:30 1 561 2 4 2
    32 95% Total 505 661 20 30 94% Total 313 623 14 24
    SL
    100%
    100%
    98%
    0%
    100%
    0%
    0%
    99%
    0%
    99%
    0%
    100%
    0%
    100%
    100%
    99%
    100%
    88%
    98%
    94%
    88%
    83%
    100%
    100%
    100%
    88%
    100%
    100%
    100%
    100%
    100%
    100%
    100%
    100%
    100%
    100%
    99%
    92%
    100%
    100%
    84%
    72%
    87%
    79%
    98%
    98%
    100%
    100%
    96%
    Service Level 85%
    Service Time 30
    (Threshold)
    Absenteeism 10%
    8/7/2022 8/8/2022
    Sunday Monday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL
    23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0 0%
    0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0 0%
    1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0 0%
    1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0 0%
    2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0 0%
    2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0 0%
    3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0 0%
    3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0 0%
    4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0 0%
    4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0 0%
    5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0 0%
    5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0 0%
    6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0 0%
    6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0 0%
    7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0 0%
    7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0 0%
    8:00 0 0 0 0 0 0% 8:00 0 0 0 0 0 0%
    8:30 0 0 0 0 0 0% 8:30 0 0 0 0 0 0%
    9:00 0 0 0 0 0 0% 9:00 12 488 6 13 7 100%
    9:30 0 0 0 0 0 0% 9:30 15 525 8 13 5 100%
    10:00 0 0 0 0 0 0% 10:00 22 468 9 11 2 97%
    10:30 0 0 0 0 0 0% 10:30 20 487 9 10 1 96%
    11:00 0 0 0 0 0 0% 11:00 9 511 5 17 12 100%
    11:30 0 0 0 0 0 0% 11:30 20 727 12 20 8 100%
    12:00 0 0 0 0 0 0% 12:00 19 845 13 18 5 100%
    12:30 0 0 0 0 0 0% 12:30 18 843 13 15 2 96%
    13:00 0 0 0 0 0 0% 13:00 17 635 10 15 5 100%
    13:30 0 0 0 0 0 0% 13:30 27 586 13 15 2 95%
    14:00 0 0 0 0 0 0% 14:00 16 563 8 17 9 100%
    14:30 0 0 0 0 0 0% 14:30 15 619 9 18 9 100%
    15:00 0 0 0 0 0 0% 15:00 20 656 11 17 6 100%
    15:30 0 0 0 0 0 0% 15:30 15 613 9 15 6 100%
    16:00 0 0 0 0 0 0% 16:00 20 619 11 16 5 100%
    16:30 0 0 0 0 0 0% 16:30 18 677 11 18 7 100%
    17:00 0 0 0 0 0 0% 17:00 13 707 9 20 11 100%
    17:30 0 0 0 0 0 0% 17:30 15 643 9 21 12 100%
    18:00 0 0 0 0 0 0% 18:00 17 428 7 7 0 89%
    18:30 0 0 0 0 0 0% 18:30 4 480 3 7 4 100%
    19:00 0 0 0 0 0 0% 19:00 1 596 2 9 7 100%
    19:30 0 0 0 0 0 0% 19:30 3 338 2 9 7 100%
    20:00 0 0 0 0 0 0% 20:00 7 272 3 2 -1 34%
    20:30 0 0 0 0 0 0% 20:30 2 104 1 2 1 93%
    21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0 0%
    21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0 0%
    22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0 0%
    22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0 0%
    23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0 0%
    23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0 0%
    Total 0 #DIV/0! #DIV/0! 0 0% Total 345 602 12 20 97%
    8/9/2022 8/10/2022 8/11/2022
    Tuesday Wednesday Thursday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol
    23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0
    0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0
    1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0
    1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0
    2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0
    2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0
    3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0
    3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0
    4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0
    4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0
    5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0
    5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0
    6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0
    6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0
    7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0
    7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0
    8:00 0 0 0 0 0 0% 8:00 0 0 0 0 0 0% 8:00 0
    8:30 0 0 0 0 0 0% 8:30 0 0 0 0 0 0% 8:30 0
    9:00 7 411 4 15 11 100% 9:00 4 358 3 15 12 100% 9:00 8
    9:30 12 577 7 15 8 100% 9:30 15 593 8 15 7 100% 9:30 8
    10:00 11 651 7 15 8 100% 10:00 9 932 8 14 6 100% 10:00 6
    10:30 21 707 12 14 2 93% 10:30 11 839 9 13 4 99% 10:30 14
    11:00 16 784 11 19 8 100% 11:00 22 863 15 21 6 100% 11:00 16
    11:30 14 846 10 23 13 100% 11:30 23 834 15 23 8 100% 11:30 16
    12:00 12 776 9 27 18 100% 12:00 22 820 15 24 9 100% 12:00 18
    12:30 11 726 8 23 15 100% 12:30 17 840 12 20 8 100% 12:30 14
    13:00 17 617 9 24 15 100% 13:00 17 665 10 23 13 100% 13:00 23
    13:30 15 666 9 21 12 100% 13:30 16 610 9 21 12 100% 13:30 14
    14:00 17 605 9 23 14 100% 14:00 15 729 10 23 13 100% 14:00 17
    14:30 12 652 8 25 17 100% 14:30 13 790 9 26 17 100% 14:30 19
    15:00 18 751 12 26 14 100% 15:00 17 730 11 23 12 100% 15:00 15
    15:30 16 907 12 22 10 100% 15:30 13 699 9 21 12 100% 15:30 15
    16:00 14 767 10 25 15 100% 16:00 22 696 13 22 9 100% 16:00 15
    16:30 14 666 9 22 13 100% 16:30 12 716 8 25 17 100% 16:30 11
    17:00 11 703 8 24 16 100% 17:00 11 639 7 26 19 100% 17:00 14
    17:30 12 551 7 24 17 100% 17:30 10 681 7 27 20 100% 17:30 12
    18:00 11 590 7 12 5 100% 18:00 12 704 8 12 4 99% 18:00 6
    18:30 8 715 6 13 7 100% 18:30 5 424 3 14 11 100% 18:30 10
    19:00 4 512 3 12 9 100% 19:00 2 956 3 11 8 100% 19:00 4
    19:30 1 160 1 12 11 100% 19:30 4 277 2 13 11 100% 19:30 0
    20:00 2 163 2 6 4 100% 20:00 0 0 0 6 6 0% 20:00 2
    20:30 2 291 2 6 4 100% 20:30 2 441 2 6 4 100% 20:30 0
    21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0
    21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0
    22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0
    22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0
    23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0
    23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0
    Total 278 683 11 28 99% Total 294 729 12 28 100% Total 277
    8/11/2022 8/12/2022 8/13/2022
    Thursday Friday Saturday
    AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req
    0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0 0 0
    0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0 0 0
    0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0 0 0
    0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0 0 0
    0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0 0 0
    0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0 0 0
    0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0 0 0
    0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0 0 0
    0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0 0 0
    0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0 0 0
    0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0 0 0
    0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0 0 0
    0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0 0 0
    0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0 0 0
    0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0 0 0
    0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0 0 0
    0 0 0 0 0% 8:00 0 0 0 0 0 0% 8:00 0 0 0
    0 0 0 0 0% 8:30 0 0 0 0 0 0% 8:30 0 0 0
    644 6 15 9 100% 9:00 8 466 5 15 10 100% 9:00 0 0 0
    734 6 15 9 100% 9:30 10 578 6 15 9 100% 9:30 5 392 3
    916 6 14 8 100% 10:00 11 538 6 15 9 100% 10:00 1 197 1
    869 11 14 3 98% 10:30 14 604 8 14 6 100% 10:30 3 317 2
    666 10 20 10 100% 11:00 19 580 10 21 11 100% 11:00 7 497 4
    675 10 23 13 100% 11:30 19 634 11 22 11 100% 11:30 3 366 2
    792 12 26 14 100% 12:00 14 649 9 28 19 100% 12:00 3 536 3
    605 8 22 14 100% 12:30 10 692 7 23 16 100% 12:30 8 630 6
    518 10 22 12 100% 13:00 12 699 8 22 14 100% 13:00 2 611 3
    673 9 22 13 100% 13:30 20 644 11 24 13 100% 13:30 1 390 2
    679 10 23 13 100% 14:00 20 636 11 25 14 100% 14:00 3 653 3
    577 10 23 13 100% 14:30 14 640 8 25 17 100% 14:30 4 648 4
    673 9 24 15 100% 15:00 14 743 9 24 15 100% 15:00 6 935 6
    726 10 23 13 100% 15:30 17 692 10 22 12 100% 15:30 3 439 3
    746 10 22 12 100% 16:00 12 770 9 20 11 100% 16:00 6 264 3
    603 7 21 14 100% 16:30 13 768 9 21 12 100% 16:30 2 259 2
    628 8 27 19 100% 17:00 10 713 7 26 19 100% 17:00 2 631 3
    522 7 28 21 100% 17:30 5 556 4 29 25 100% 17:30 1 231 1
    374 3 12 9 100% 18:00 6 591 5 12 7 100% 18:00 0 0 0
    307 4 12 8 100% 18:30 8 581 5 14 9 100% 18:30 0 0 0
    348 3 14 11 100% 19:00 6 505 4 14 10 100% 19:00 0 0 0
    0 0 14 14 0% 19:30 4 439 3 14 11 100% 19:30 0 0 0
    193 2 6 4 100% 20:00 0 0 0 7 7 0% 20:00 0 0 0
    0 0 6 6 0% 20:30 2 405 2 7 5 100% 20:30 0 0 0
    0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0 0 0
    0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0 0 0
    0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0 0 0
    0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0 0 0
    0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0 0 0
    0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0 0 0
    641 11 28 100% Total 268 638 10 29 100% Total 60 517 3
    8/13/2022
    Saturday
    Sched Net SL
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    9 9 0%
    9 6 100%
    8 7 100%
    6 4 100%
    8 4 100%
    9 7 100%
    7 4 100%
    7 1 98%
    6 3 100%
    4 2 100%
    5 2 98%
    7 3 100%
    9 3 100%
    8 5 100%
    8 5 100%
    7 5 100%
    9 6 100%
    9 8 100%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    8 100%
    Service Level 85%
    Service Time 30
    (Threshold)
    Absenteeism 20%
    8/7/2022 8/8/2022
    Sunday Monday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL
    23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0 0%
    0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0 0%
    1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0 0%
    1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0 0%
    2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0 0%
    2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0 0%
    3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0 0%
    3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0 0%
    4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0 0%
    4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0 0%
    5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0 0%
    5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0 0%
    6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0 0%
    6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0 0%
    7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0 0%
    7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0 0%
    8:00 0 0 0 0 0 0% 8:00 0 0 0 0 0 0%
    8:30 0 0 0 0 0 0% 8:30 0 0 0 0 0 0%
    9:00 0 0 0 0 0 0% 9:00 2 494 2 3 1 98%
    9:30 0 0 0 0 0 0% 9:30 4 522 3 3 0 89%
    10:00 0 0 0 0 0 0% 10:00 2 444 2 5 3 100%
    10:30 0 0 0 0 0 0% 10:30 3 747 3 4 1 96%
    11:00 0 0 0 0 0 0% 11:00 5 640 4 4 0 90%
    11:30 0 0 0 0 0 0% 11:30 3 718 3 4 1 97%
    12:00 0 0 0 0 0 0% 12:00 3 659 3 7 4 100%
    12:30 0 0 0 0 0 0% 12:30 5 550 4 7 3 100%
    13:00 0 0 0 0 0 0% 13:00 3 518 3 7 4 100%
    13:30 0 0 0 0 0 0% 13:30 2 749 3 6 3 100%
    14:00 0 0 0 0 0 0% 14:00 7 616 5 6 1 91%
    14:30 0 0 0 0 0 0% 14:30 4 600 4 6 2 100%
    15:00 0 0 0 0 0 0% 15:00 3 634 3 6 3 100%
    15:30 0 0 0 0 0 0% 15:30 5 484 4 6 2 100%
    16:00 0 0 0 0 0 0% 16:00 4 479 3 6 3 100%
    16:30 0 0 0 0 0 0% 16:30 2 413 2 6 4 100%
    17:00 0 0 0 0 0 0% 17:00 5 676 4 6 2 99%
    17:30 0 0 0 0 0 0% 17:30 3 494 3 7 4 100%
    18:00 0 0 0 0 0 0% 18:00 4 546 3 5 2 97%
    18:30 0 0 0 0 0 0% 18:30 3 381 2 4 2 100%
    19:00 0 0 0 0 0 0% 19:00 1 357 2 3 1 99%
    19:30 0 0 0 0 0 0% 19:30 1 416 2 3 1 98%
    20:00 0 0 0 0 0 0% 20:00 0 0 0 3 3 0%
    20:30 0 0 0 0 0 0% 20:30 0 0 0 3 3 0%
    21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0 0%
    21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0 0%
    22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0 0%
    22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0 0%
    23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0 0%
    23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0 0%
    Total 0 #DIV/0! #DIV/0! 0 0% Total 74 569 4 8 97%
    8/9/2022 8/10/2022 8/11/2022
    Tuesday Wednesday Thursday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol
    23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0
    0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0
    1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0
    1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0
    2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0
    2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0
    3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0
    3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0
    4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0
    4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0
    5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0
    5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0
    6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0
    6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0
    7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0
    7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0
    8:00 0 0 0 0 0 0% 8:00 0 0 0 0 0 0% 8:00 0
    8:30 0 0 0 0 0 0% 8:30 0 0 0 0 0 0% 8:30 0
    9:00 1 396 2 2 0 98% 9:00 3 517 3 3 0 95% 9:00 1
    9:30 3 617 3 2 -1 71% 9:30 2 492 2 3 1 98% 9:30 3
    10:00 2 537 2 4 2 100% 10:00 3 461 3 5 2 99% 10:00 2
    10:30 2 803 3 4 1 94% 10:30 3 411 3 4 1 100% 10:30 3
    11:00 3 911 4 4 0 80% 11:00 2 592 3 4 1 100% 11:00 3
    11:30 2 668 3 4 1 96% 11:30 6 668 5 4 -1 78% 11:30 3
    12:00 2 726 3 7 4 100% 12:00 5 602 4 8 4 100% 12:00 2
    12:30 3 602 3 7 4 100% 12:30 5 647 4 8 4 100% 12:30 5
    13:00 3 569 3 7 4 100% 13:00 6 665 5 8 3 100% 13:00 6
    13:30 3 474 3 6 3 100% 13:30 5 525 4 7 3 100% 13:30 2
    14:00 2 613 3 6 3 100% 14:00 6 426 4 6 2 99% 14:00 2
    14:30 5 604 4 7 3 99% 14:30 4 996 5 7 2 99% 14:30 3
    15:00 4 620 4 6 2 100% 15:00 4 605 4 7 3 100% 15:00 3
    15:30 3 423 3 6 3 100% 15:30 4 656 4 7 3 100% 15:30 4
    16:00 4 464 3 6 3 100% 16:00 6 489 4 6 2 99% 16:00 2
    16:30 2 335 2 5 3 100% 16:30 3 403 3 5 2 100% 16:30 2
    17:00 2 511 2 6 4 100% 17:00 5 609 4 6 2 99% 17:00 5
    17:30 3 605 3 7 4 100% 17:30 5 750 5 8 3 100% 17:30 3
    18:00 2 420 2 6 4 100% 18:00 3 541 3 6 3 100% 18:00 2
    18:30 2 396 2 4 2 100% 18:30 3 444 3 4 1 99% 18:30 0
    19:00 2 539 2 4 2 100% 19:00 2 708 3 4 1 96% 19:00 2
    19:30 1 421 2 4 2 100% 19:30 1 566 2 4 2 100% 19:30 2
    20:00 0 0 0 4 4 0% 20:00 2 195 2 4 2 100% 20:00 0
    20:30 1 496 2 4 2 100% 20:30 0 0 0 4 4 0% 20:30 1
    21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0
    21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0
    22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0
    22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0
    23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0
    23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0
    Total 57 568 4 8 97% Total 88 580 5 8 98% Total 61
    8/11/2022 8/12/2022 8/13/2022
    Thursday Friday Saturday
    AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req
    0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0 0 0
    0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0 0 0
    0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0 0 0
    0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0 0 0
    0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0 0 0
    0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0 0 0
    0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0 0 0
    0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0 0 0
    0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0 0 0
    0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0 0 0
    0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0 0 0
    0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0 0 0
    0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0 0 0
    0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0 0 0
    0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0 0 0
    0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0 0 0
    0 0 0 0 0% 8:00 0 0 0 0 0 0% 8:00 0 0 0
    0 0 0 0 0% 8:30 0 0 0 0 0 0% 8:30 0 0 0
    249 1 3 2 100% 9:00 2 501 2 2 0 90% 9:00 1 509 2
    471 3 3 0 96% 9:30 3 646 3 2 -1 68% 9:30 1 427 2
    431 2 5 3 100% 10:00 4 780 4 4 0 89% 10:00 0 0 0
    586 3 4 1 98% 10:30 2 618 3 4 1 97% 10:30 0 0 0
    514 3 4 1 99% 11:00 3 459 3 4 1 96% 11:00 4 214 2
    1029 4 4 0 90% 11:30 4 595 4 4 0 86% 11:30 1 470 2
    736 3 8 5 100% 12:00 5 482 4 8 4 100% 12:00 4 377 3
    598 4 8 4 100% 12:30 3 643 3 8 5 100% 12:30 2 464 2
    590 4 9 5 100% 13:00 4 600 4 8 4 100% 13:00 2 198 2
    451 2 8 6 100% 13:30 4 632 4 8 4 100% 13:30 2 377 2
    578 2 6 4 100% 14:00 5 704 4 6 2 99% 14:00 1 797 2
    395 2 8 6 100% 14:30 3 723 3 7 4 100% 14:30 2 429 2
    531 3 8 5 100% 15:00 6 585 4 7 3 100% 15:00 2 422 2
    651 4 8 4 100% 15:30 6 470 4 7 3 100% 15:30 2 335 2
    590 3 7 4 100% 16:00 2 443 2 7 5 100% 16:00 2 255 2
    875 3 6 3 100% 16:30 3 409 3 5 2 100% 16:30 3 478 3
    730 5 6 1 98% 17:00 2 277 2 6 4 100% 17:00 0 0 0
    957 4 8 4 100% 17:30 2 425 2 8 6 100% 17:30 2 368 2
    840 3 6 3 100% 18:00 4 722 4 6 2 99% 18:00 0 0 0
    0 0 5 5 0% 18:30 1 617 2 5 3 100% 18:30 0 0 0
    387 2 4 2 100% 19:00 1 273 1 4 3 100% 19:00 0 0 0
    341 2 4 2 100% 19:30 1 355 2 4 2 100% 19:30 0 0 0
    0 0 5 5 0% 20:00 2 117 1 5 4 100% 20:00 0 0 0
    68 1 5 4 100% 20:30 0 0 0 5 5 0% 20:30 0 0 0
    0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0 0 0
    0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0 0 0
    0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0 0 0
    0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0 0 0
    0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0 0 0
    0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0 0 0
    607 4 9 99% Total 72 559 4 8 97% Total 31 377 2
    8/13/2022
    Saturday
    Sched Net SL
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    5 3 100%
    5 3 100%
    5 5 0%
    4 4 0%
    4 2 100%
    4 2 100%
    4 1 99%
    3 1 99%
    3 1 100%
    3 1 99%
    3 1 99%
    3 1 99%
    4 2 99%
    4 2 100%
    4 2 100%
    4 1 99%
    5 5 0%
    5 3 100%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    0 0 0%
    5 99%
    Service Level 85%
    Service Time 30
    (Threshold)
    Absenteeism 10%
    8/7/2022 8/8/2022 8/9/202
    Sunday Monday Tuesday
    Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol
    23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0
    0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0
    1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0
    1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0
    2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0
    2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0
    3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0
    3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0
    4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0
    4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0
    5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0
    5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0
    6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0
    6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0
    7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0
    7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0
    8:00 0 0 0 0 0 0% 8:00 2 876 3 5 2 98% 8:00 2
    8:30 0 0 0 0 0 0% 8:30 7 1502 10 5 -6 0% 8:30 2
    9:00 0 0 0 6 6 0% 9:00 14 1708 18 15 -3 50% 9:00 9
    9:30 1 336 2 6 4 100% 9:30 11 1894 17 14 -3 53% 9:30 7
    10:00 2 658 3 5 2 100% 10:00 14 1855 20 22 2 94% 10:00 7
    10:30 2 1809 5 5 0 86% 10:30 21 1743 27 21 -6 9% 10:30 10
    11:00 1 1926 3 6 3 100% 11:00 21 1551 24 15 -9 0% 11:00 10
    11:30 3 748 3 5 2 99% 11:30 18 1356 19 12 -7 0% 11:30 13
    12:00 3 876 4 5 1 98% 12:00 26 1487 28 22 -6 3% 12:00 14
    12:30 5 868 5 5 -1 76% 12:30 19 1702 24 23 -1 78% 12:30 15
    13:00 2 798 3 5 2 99% 13:00 17 1590 20 22 2 94% 13:00 17
    13:30 6 1020 6 5 -1 70% 13:30 14 1687 18 23 5 99% 13:30 13
    14:00 2 758 3 5 2 99% 14:00 20 1403 21 23 2 96% 14:00 15
    14:30 4 620 4 5 1 96% 14:30 12 1146 12 15 3 99% 14:30 14
    15:00 2 439 2 5 3 100% 15:00 15 1354 16 15 -1 72% 15:00 15
    15:30 1 560 2 5 3 100% 15:30 19 1496 21 18 -3 41% 15:30 12
    16:00 2 688 3 4 1 99% 16:00 19 1646 23 18 -5 17% 16:00 12
    16:30 2 716 3 5 2 99% 16:30 14 1723 19 22 3 97% 16:30 9
    17:00 6 612 5 6 1 98% 17:00 16 1845 22 17 -5 6% 17:00 12
    17:30 1 702 2 6 4 100% 17:30 17 1453 19 17 -2 72% 17:30 9
    18:00 0 0 0 0 0 0% 18:00 7 1090 8 7 -1 72% 18:00 5
    18:30 0 0 0 0 0 0% 18:30 11 1077 10 5 -5 0% 18:30 9
    19:00 0 0 0 0 0 0% 19:00 8 1368 10 6 -4 0% 19:00 8
    19:30 0 0 0 0 0 0% 19:30 5 1182 6 7 1 95% 19:30 2
    20:00 0 0 0 0 0 0% 20:00 4 588 4 5 1 99% 20:00 5
    20:30 0 0 0 0 0 0% 20:30 6 655 5 5 0 93% 20:30 3
    21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0
    21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0
    22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0
    22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0
    23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0
    23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0
    Total 45 816 4 6 92% Total 357 1515 27 24 49% Total 249
    8/9/2022 8/10/2022 8/11/2022
    Tuesday Wednesday Thursday
    AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req
    0 0 0 0 0% 23:59 0 0 0 0 0 0% 23:59 0 0 0
    0 0 0 0 0% 0:30 0 0 0 0 0 0% 0:30 0 0 0
    0 0 0 0 0% 1:00 0 0 0 0 0 0% 1:00 0 0 0
    0 0 0 0 0% 1:30 0 0 0 0 0 0% 1:30 0 0 0
    0 0 0 0 0% 2:00 0 0 0 0 0 0% 2:00 0 0 0
    0 0 0 0 0% 2:30 0 0 0 0 0 0% 2:30 0 0 0
    0 0 0 0 0% 3:00 0 0 0 0 0 0% 3:00 0 0 0
    0 0 0 0 0% 3:30 0 0 0 0 0 0% 3:30 0 0 0
    0 0 0 0 0% 4:00 0 0 0 0 0 0% 4:00 0 0 0
    0 0 0 0 0% 4:30 0 0 0 0 0 0% 4:30 0 0 0
    0 0 0 0 0% 5:00 0 0 0 0 0 0% 5:00 0 0 0
    0 0 0 0 0% 5:30 0 0 0 0 0 0% 5:30 0 0 0
    0 0 0 0 0% 6:00 0 0 0 0 0 0% 6:00 0 0 0
    0 0 0 0 0% 6:30 0 0 0 0 0 0% 6:30 0 0 0
    0 0 0 0 0% 7:00 0 0 0 0 0 0% 7:00 0 0 0
    0 0 0 0 0% 7:30 0 0 0 0 0 0% 7:30 0 0 0
    897 3 5 2 98% 8:00 3 960 4 5 1 92% 8:00 2 802 3
    1227 4 5 1 95% 8:30 3 1093 4 5 1 89% 8:30 7 951 7
    1445 11 14 3 98% 9:00 7 1139 8 14 6 100% 9:00 7 1070 7
    1696 11 21 10 100% 9:30 8 1556 11 21 10 100% 9:30 12 1316 13
    1475 9 20 11 100% 10:00 10 1702 14 20 6 100% 10:00 9 1296 10
    1487 13 19 6 100% 10:30 13 1481 15 19 4 98% 10:30 10 1345 12
    1871 15 20 5 100% 11:00 11 1514 14 19 5 99% 11:00 10 1448 12
    1711 17 16 -1 78% 11:30 17 1917 24 18 -6 0% 11:30 14 1354 15
    1657 18 15 -3 57% 12:00 15 1542 18 21 3 98% 12:00 15 1295 16
    1506 18 15 -3 52% 12:30 12 1295 13 18 5 99% 12:30 17 1375 18
    1532 20 20 0 85% 13:00 15 1321 16 20 4 99% 13:00 13 1675 17
    1499 16 20 4 99% 13:30 14 1376 15 18 3 98% 13:30 16 1502 19
    1279 15 21 6 100% 14:00 10 1412 12 18 6 100% 14:00 12 1358 13
    1452 16 26 10 100% 14:30 11 1713 15 22 7 100% 14:30 16 1494 18
    1648 19 22 3 98% 15:00 14 1781 19 19 0 88% 15:00 15 1575 18
    1729 16 17 1 87% 15:30 12 1434 14 20 6 100% 15:30 17 1624 21
    1639 16 10 -6 0% 16:00 17 1564 20 22 2 95% 16:00 11 1474 13
    1624 12 10 -2 61% 16:30 15 1532 18 23 5 99% 16:30 11 1371 13
    1750 17 15 -2 76% 17:00 10 1478 13 29 16 100% 17:00 16 1604 20
    1635 12 16 4 99% 17:30 14 1493 17 16 -1 85% 17:30 15 1506 18
    1676 8 6 -2 39% 18:00 9 1273 10 5 -5 0% 18:00 11 1579 14
    1504 12 5 -8 0% 18:30 11 1231 12 4 -8 0% 18:30 7 1406 9
    1526 11 5 -6 0% 19:00 9 1514 12 4 -8 0% 19:00 9 1138 9
    949 3 6 3 100% 19:30 7 1260 8 5 -3 20% 19:30 6 1132 7
    647 4 5 1 97% 20:00 5 1285 7 5 -3 38% 20:00 4 1077 5
    654 3 5 2 100% 20:30 2 938 3 5 2 98% 20:30 6 835 6
    0 0 0 0 0% 21:00 0 0 0 0 0 0% 21:00 0 0 0
    0 0 0 0 0% 21:30 0 0 0 0 0 0% 21:30 0 0 0
    0 0 0 0 0% 22:00 0 0 0 0 0 0% 22:00 0 0 0
    0 0 0 0 0% 22:30 0 0 0 0 0 0% 22:30 0 0 0
    0 0 0 0 0% 23:00 0 0 0 0 0 0% 23:00 0 0 0
    0 0 0 0 0% 23:30 0 0 0 0 0 0% 23:30 0 0 0
    1537 20 23 76% Total 274 1482 21 25 78% Total 288 1400 21
    8/11/2022 8/12/2022 8/13/2022
    Thursday Friday Saturday
    Sched Net SL Time Vol AHT (sec) Req Sched Net SL Time Vol AHT (sec) Req Sched Net
    0 0 0% 23:59 0 0 0 0 0 0% 23:59 0 0 0 0 0
    0 0 0% 0:30 0 0 0 0 0 0% 0:30 0 0 0 0 0
    0 0 0% 1:00 0 0 0 0 0 0% 1:00 0 0 0 0 0
    0 0 0% 1:30 0 0 0 0 0 0% 1:30 0 0 0 0 0
    0 0 0% 2:00 0 0 0 0 0 0% 2:00 0 0 0 0 0
    0 0 0% 2:30 0 0 0 0 0 0% 2:30 0 0 0 0 0
    0 0 0% 3:00 0 0 0 0 0 0% 3:00 0 0 0 0 0
    0 0 0% 3:30 0 0 0 0 0 0% 3:30 0 0 0 0 0
    0 0 0% 4:00 0 0 0 0 0 0% 4:00 0 0 0 0 0
    0 0 0% 4:30 0 0 0 0 0 0% 4:30 0 0 0 0 0
    0 0 0% 5:00 0 0 0 0 0 0% 5:00 0 0 0 0 0
    0 0 0% 5:30 0 0 0 0 0 0% 5:30 0 0 0 0 0
    0 0 0% 6:00 0 0 0 0 0 0% 6:00 0 0 0 0 0
    0 0 0% 6:30 0 0 0 0 0 0% 6:30 0 0 0 0 0
    0 0 0% 7:00 0 0 0 0 0 0% 7:00 0 0 0 0 0
    0 0 0% 7:30 0 0 0 0 0 0% 7:30 0 0 0 0 0
    5 2 100% 8:00 2 715 3 5 2 100% 8:00 0 0 0 0 0
    5 -2 62% 8:30 4 1065 5 5 0 91% 8:30 0 0 0 0 0
    15 8 100% 9:00 6 1450 8 29 21 100% 9:00 2 245 2 7 5
    21 8 100% 9:30 10 1485 13 27 14 100% 9:30 5 700 4 7 3
    27 17 100% 10:00 9 1563 12 27 15 100% 10:00 4 648 4 7 3
    27 15 100% 10:30 8 1707 12 27 15 100% 10:30 2 714 3 5 2
    21 9 100% 11:00 14 1709 18 21 3 95% 11:00 4 961 5 6 1
    25 10 100% 11:30 13 1704 17 25 8 100% 11:30 5 969 6 6 0
    32 16 100% 12:00 11 1407 13 33 20 100% 12:00 3 1031 4 6 2
    28 10 100% 12:30 10 1270 11 24 13 100% 12:30 2 972 3 5 2
    16 -1 81% 13:00 11 1275 12 23 11 100% 13:00 3 822 4 5 1
    15 -4 36% 13:30 11 1462 13 20 7 100% 13:30 5 885 5 5 0
    28 15 100% 14:00 17 1632 21 23 2 94% 14:00 3 813 4 6 2
    23 5 98% 14:30 15 1514 18 32 14 100% 14:30 6 864 6 5 -1
    22 4 99% 15:00 11 1522 14 31 17 100% 15:00 2 1031 3 6 3
    32 11 100% 15:30 14 1621 18 31 13 100% 15:30 4 1031 5 5 0
    23 10 100% 16:00 17 1821 23 22 -1 75% 16:00 3 1287 5 5 0
    29 16 100% 16:30 15 1757 20 28 8 100% 16:30 3 1245 5 5 0
    26 6 100% 17:00 14 1833 20 25 5 99% 17:00 5 842 5 7 2
    15 -3 63% 17:30 10 1527 13 25 12 100% 17:30 2 855 3 7 4
    5 -10 0% 18:00 7 1376 9 6 -3 36% 18:00 0 0 0 0 0
    4 -5 0% 18:30 8 1751 12 6 -6 0% 18:30 0 0 0 0 0
    3 -6 0% 19:00 4 1255 6 6 0 85% 19:00 0 0 0 0 0
    5 -3 30% 19:30 6 1192 7 6 -1 75% 19:30 0 0 0 0 0
    4 -1 50% 20:00 5 1010 6 5 -2 64% 20:00 0 0 0 0 0
    4 -2 35% 20:30 4 563 3 5 2 97% 20:30 0 0 0 0 0
    0 0 0% 21:00 0 0 0 0 0 0% 21:00 0 0 0 0 0
    0 0 0% 21:30 0 0 0 0 0 0% 21:30 0 0 0 0 0
    0 0 0% 22:00 0 0 0 0 0 0% 22:00 0 0 0 0 0
    0 0 0% 22:30 0 0 0 0 0 0% 22:30 0 0 0 0 0
    0 0 0% 23:00 0 0 0 0 0 0% 23:00 0 0 0 0 0
    0 0 0% 23:30 0 0 0 0 0 0% 23:30 0 0 0 0 0
    29 80% Total 256 1533 21 32 91% Total 63 888 5 7
    SL
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    100%
    100%
    100%
    99%
    98%
    87%
    99%
    100%
    95%
    90%
    100%
    82%
    100%
    80%
    83%
    94%
    99%
    100%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    0%
    94%

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