FINAL - Audit Report - RAJEEV KUMAR

Audit Report
Client Name: Metafora
Audit Type: Recertification Audit (2021)
Disclaimer: - The Auditing is based on a sampling process of the available information and consequently there is an element of uncertainty
which may be reflected in the Audit findings. Those relying or acting upon the Audit results and conclusions to be aware of this uncertainty.
The Audit recommendations are subject to an independent review, prior to decision.
 Initial
AUDIT REPORT  Surveillance

√ Recertification
Organization METAFORA
Address
DLF Phase 3, Sushant Lok, Gurgaon - 122002, India.
Client Representative Mr. K.B Rao Mobile +91 123456789
Email [email protected]
Scope of certification Logistic services across India for goods, chemical and passenger
Audit Criteria ISO 9001:2015
Audit Type  Combined  Joint √Integrated  Single Scheme

Assessment Dates 28 to 29 Sep 2021
Assessment Team Team leader Team Member Technical Expert
Mr. Rajeev Mr. Shailesh Mr. M. Sej
Audit Sites
(onsite or offsite, permanent or DLF Phase 3, Sushant Lok, Gurgaon - 122002, India.
temporary sites where the audit
activities are conducted).
Audit Objectives o Determination of the conformity of the client’s management system, or parts of it,
with audit criteria;
o Evaluation of the ability of the management system to ensure that the client
organization meets applicable statutory, regulatory and contractual requirements;
o Evaluation of the effectiveness of the management system to ensure that the client
organization is continually meeting its specified objectives;
o Identification of areas for potential improvement of the management system.
Overview of the organization

METAFORA is a logistics solutions provider in goods, chemical and passenger services. The business
is based in New Delhi, India. The company is providing services across the nations with a long
vision of CNG operated buses to enter in green fuel. Company also wants to enter into Air-CARGO
handling business in the long term horizon.
Strength and Weakness

METAFORA has very young and motivated workforce with support of visionary and progressive
management. Company has very good order book with reputed clients. Current market
situation due pandemic posing challenge to the organization.
If Any deviation from the audit plan and their reason
Audit was conducted as per the schedule remotely via Microsoft Team.
Any significant issues impacting on the audit programme
No significant issues encountered which would have an impact on the audit program.
Audit Findings
Context of the organization

METAFORA has defined their internal and external issues with respect to interested parties
and identified risk and opportunities with SWOT analysis and the corresponding resister is
evident.
Leadership
Leadership of METAFORA is committed towards maintaining the Quality Management
system requirement as per ISO 9001:2015 with customer focused quality policy and
objective with a vision to adopt new technology. The organization is headed by MD with
logistics head and section head of marketing, procurement and workshop.
Planning
Planning for quality is evident and communicated to all department heads. Risk Assessment
& Action Plan & Risk Management procedure, change management procedure are
established and risk resister with mitigation plan is evident.
Support (Resources, Competence, awareness, communication, Documented information)

METAFORA has head office with 04 province offices with good infrastructure for logistic
services. Workforces are well competent. There is a system of training in place to enhance
competence and awareness level of the staffs and drivers. Training calendar, Control of
Documents and Records Procedure and competence matrix is evident for proper
documentation.
Operation (Operational Planning and control, Design and Development of products and services, control of externally
provided processes, product and services, production and services provision, release of products and services,
Control of non-conforming output)
Requirements of customers are well identified and defined by customer complaint
monitoring and accordingly altered the operational planning and control. The failure
reporting and corrective action system in place. Vehicle checklist is maintained before
dispatch of the material to deliver the product on time. List of Fast Moving Spares for
workshop Stores is maintained to support during failure of vehicles.
Performance Evaluation (Internal Audit, Management Review, monitoring and measurement, analysis and evaluation)
Internal audit plan in the quality manual but internal audit frequency is not mentioned.
There was 05 non-conformity in the last internal audit including one repetitive NC regarding
breakdown of refrigerated van frequently and no corrective and preventive action is evident.
Calibration resister is available and sample calibration report checked and found
satisfactory. Management review meeting is in place and review process is also
documented.
Improvement (Non-Conformity and corrective action in internal audits, continual improvement including review of
progress of planned activities aimed at continual improvement)
Corrective actions on the outcome of the internal audits were evident except 01 NC.
Justification of exclusion of clauses if any:
Product Design and Development Clauses is excluded, as METAFORA do not carry out any
design and development activity.
Complaint Handling:
Customer complaint resister is evident with nature of complaint and their corrective action.
Non-Conformities and Opportunities for Improvement:
Nonconfirmities- MINOR * enclosed
1. 1. As per Quality manual METAFORA expressed to exclude other offices from the scope for
audit purpose. Only one ample office can be selected for the audit and the want all offices to
be appeared on the ISO9001:2015 certificate.
2. Maintenance record of Refrigerated Van not updated in the workshop.
3. Frequency of internal audit shall be defined in the Quality Manual.
Opportunities for improvement
1. Due to pandemic situation, state wise entry rules is changing for vehicle movement. Hence change
management can be improved for better customer satisfaction.
Use of certification documents and marks as applicable:
NIL
Significant Changes from previous assessment, if any that affects the management system of the client:
There was no significant changes from the previous assessment that would have affected the
management system
Review of effectiveness of previous findings and their status, if any:
All the NC’s were closed with root cause identification with mitigation plan.
Comment on the performance of the management system over the period of certification based on the review of
previous surveillance audit results to confirm the continued conformity and effectiveness of the management system:
All the observation has been closed of the previous surveillance audit. The objectives
determined for Integrated management system in compliance to the standards ISO
9001:2015.
Confirmation of the information provided in the application:
The information provided in the application were found concurrent
Description of use of ICT and the effectiveness of ICT in achieving the audit/assessment objectives.
The audit was conducted the Microsoft Team platform which was very effective
Any function/ area which couldn’t be audited/ audited effectively.

All the functions/area planned for audits were successfully audited
Overall Comment on the conformity and effectiveness of the management system to meet applicable requirements and
oachieve
I pledge that theand
objectives report and results:
intended records will remain confidential and will not be shared with any other person
By reviewing necessary documents & processes as per the standard ISO 9001:2015, it is
evident that the Quality management system is well implemented and maintained and it is
meeting the requirement. The objective and indented results of the Quality Management
System were verified and found to be achieving it by the organization.
Conclusion (including
(Signature) conclusion on the appropriateness of the scope) and confirmation if the audit objectives have
Team Leader
been fulfilled:
The scope of the Quality Management System is appropriate and the audit objectives as
defined in the audit plan have been met.
Recommendations and any condition/ observation:
 recommend for ( RE*) certification subject to closing of Minor NC ( S)

can’t be granted until……………………….
Attachments o Scope of Certification

o Non-Conformity Reports
o Attendance Sheet
o Confidentiality Declaration
o Audit Program

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Audit Report

Client Name: Metafora

Audit Type: Recertification Audit (2021)

AUDIT REPORT  Surveillance

Audit Criteria ISO 9001:2015

Audit Type  Combined  Joint √Integrated  Single Scheme

Overview of the organization

Strength and Weakness

Context of the organization

Support (Resources, Competence, awareness, communication, Documented information)

Nonconfirmities- MINOR * enclosed

Opportunities for improvement

The information provided in the application were found concurrent

Any function/ area which couldn’t be audited/ audited effectively.

Recommendations and any condition/ observation:

 recommend for ( RE*) certification subject to closing of Minor NC ( S)

Attachments o Scope of Certification

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