Saurashtra Gramin Bank

'Know Your Customer' Guidelines

Any person fulfilling account opening requirements may, upon agreeing to comply with the prescribed rules, open a Saving Bank Account provided
She/he furnishes proof of identity and proof of address as required by the Bank. (Rule No.1)

PROOF OF IDENTITY PROOF OF ADDRESS

1. Passport, if the address differs for the one 1. Credit card statement
mentioned in the account opening form 2. Salary Slip
2. Voter ID Card, if the address differs from the 3. Income tax / wealth tax assessment
one mentioned in the account opening form 4. Electricity bill
3. PAN Card 5. Telephone bill
4. Govt. / Defence ID card
6. Bank account statmet
5. ID cards of reputed employers
6. Driving License 7. Letter for a reputed employer
7. Pension Payment Orders (Govt./PSUs), if the 8. Letter from any recognized public authority 9
address differs from the one mentioned in the 9. Ration card
account opening from 10. Copies of Registered Leave & L:icense Agreement / Sale Deed / Lease
8. Photo ID Card issued by Post Offices Agreement may be accepted as proof of address
Photo identity card issued to bonafide 11. Certificate issued by hostel and also, proof of residence incorporating local
students of Universities/Institutes approved address, as well as permanent address issued by respective hostel warden of
by UGC/AICTE aforesaid University/Insititue where the student resides, duly counter signed
by the Registrar / Principal / Dean of Student Welfare. Such account should be
closed on completion of education / leaving the University / Institute.

,Nomination & Survivorship Facility

The nomination facility is available on Savings Bank Accounts and the account holders and advised to avail of this facility for smooth settlement of
claim by legal heirs in unforeseen. Nomination can be made in favour of only one nominee. In case they do not wish to make a nomination, the fact
shoulde be recorded on the account opening form under their full signature. Joint account wiht survivorship benefit can be operated by the survivor,
in such circumstances. (Rule Nos. 10,2)

Types of Accounts, Balance Stipulation & Service Charges

The applicants can open an account either with cheque book facility or without cheque book. The current minimum quarterly average balances
prescribed for these account types and the charges prescribed for non-mainenance of minium balance, are available at the Bank's website
www.sgbrrb.org. The information can also be obtained from Branches. There is no ceiling on maximum balance in Saving Bank account, except for
Minor's account. (Rule Nos. 11,12).

Minor's Accounts
Minors who can adhere to uniform signature and are not less than ten years old can open accounts in their single name and maintain therein a
maximum balance of Rs. 200,000/- (Rs. Two lakhs only). Minors amy open joint accounts with their guardians. (Rule No.3).

How to Open an Account?

In ordianry course, applicant(s) should attend the Bank personally for completion of formalities for opening the account. They will duly fill in and sign
the prescribed application form. Applicant(s) should submit two copies of his/her/their recently taken passport size photographs. Account holder's
signatures must be legible and well formed. Signatures should not be in capital or block letters. Each account will be given a distinctive account
number. While dealing with the Bank this number should be invariably quoted by the account holder(s). The account holders, in their self-interest,
,are expected to adhere to uniform signature as per specimen recorded with the Bank while operating the accounts and addressing any,
correspondence to the Bank. (Rule Nos. 7,8,9,13)

Pass Book
The pass book and cheque book supplied to the account holder should be kept in a safe place. The Bank will not be responsible for any loss or
incorrect payment attributable to the account holder's neglect in this regard. (Rule Nos. 18,29). For withdrawing cash by means of a withdrawal
form, the pass book must be presented. Withdrawals using cheque forms and Debit card can be effected without pass book. Deposit may be made
without production of the pass book. (Rule No. 15) Pass book should be got update regularly. The pass book will be returned to the account holder
immediately after completion of the transaction duly update. In case it is not collected within a week's time, it will be returned to them by Registered
A/D. post/Courier at their cost. (Rule No. 16) The account holders should carefully examine the entries in the pass books and draw the Bank's
attention to errors or omissions, if any. (Rule No. 17) Duplicate in lieu of the lost or mutilated pass book may be issued on receipt of a written request
from the account holder after necessary enquiries, completion of formalities and recovery of prescribed charges. The current charges prescribed
for this are available at the Bank's website www.sgbrrb.org. This information can also be obtained from Branches. (Rule No.20)

Change in Rules
The Bank reserves the right to alter, delete or add to any of these Rules and service charges for which the customer will be duly notified through
Bank's website and/or branch notice board. (Rule Nos. 39,46)

Cheque Book
The Bank will issue the first cheque book after completion of all formalities with regard to opening of the account. No charge will be recovered for
issue of twenty five cheque leaves in a year (both MICR and non MICR). Thereafter, service charge will be charged to the customer's account. The
current charges prescribed for this are available at the Bank's website www.sgbrrb.org. This information can also be obtained from Branches. The
account holders must use only the cheques from the cheque books issued to them by the Bank. The Bank reserves the right to refuse payment of
any cheques drawn otherwise. Ordinarily, Bank will not issue more than one cheque book at a time or before exhausting all or nearly all cheque
leaves issued previously. (Rule No.27) Cheques must be written legibly and any alteration or cuttings should be authenticated under full signature
which must conform to the specimen recorded with the Bank. (Rule No. 28) Stop payment instructions in respect of cheques issued or lost can be
registered with the Bank on pyament of a prescribed service charge. The current charges prescribed for this are available at the Bank's website
www.sgbrrb.org. This information can also be obtained from Branches. (Rule No. 32).
 Saurashtra Gramin Bank

OPERATIONS IN THE ACCOUNT

General
Saving Bank account is essentially a facility to build up saving and hence must not be used as a Current Account. Bank may close an account
should it have any reason to believe that the account holder has used her/his account for a purpose for which it is not allowed. (Rule No. 5).

Deposits
There is no restriction on number of deposits that can be made into the account. No deposit in cash for less than Rs. 10/- will be accepted. Cheques,
drafts or other instruments drawn only in favour of the account holder will be accepted for credit of the account. Third party instruments endorsed in
favour of the account holder will NOT be accepted. No drawings against accepted instruments will be normally permitted until these are realized. In
satisfactorily conducted accounts, immediate credit will be afforded for outstation instruments deposited up to Rs.20,000/- which may change from
time to time. The normal collection and out of pocket charges will be recovered. The current limit and charges prescribed for this are available at the
Bank's website www.sgbrrb.org. This information can also be obtained from Branches. Overdue interest will be recovered for instrument
subsequently returned unpaid. (Rule Nos. 21,22,23).

Withdrawals
The account holder can withdraw money personally from her/his ordinary Savings Bank Account by using Bank's standard withdrawal form. The
pass book must accompany the withdrawal form. The withdrawal form can be used only for receiving payments by the account holder
himself/herself. ATM-cum-Debit card can also be used in ATMs for cash withdrawal. The account holder cannot withdraw an amount less than Rs
50/-. All withdrawals must be in round Rupees only. Third party payments through withdrawal forms are not permitted. A letter of authority as per the
prescribed format, along with the Pass Book should be sent to the Bank through an authorized representative to receive payment in case the
account holder is unable to attend personally to withdraw cash from her/his account. (Rule Nos. 24,25,26) The minimum drawing permitted per
cheque form is limited to Rs. 50/- There is no ceiling on the maximum amount that can be drawn through a single cheque. (Rue No.30) The
maximum number of debit entries permitted in an account is 30 per half year or as decided by the Bank from time to time, excluding transactions
through alternate channels like Saurashtra Gramin Bank ATMs and internet Banking. Cash withdrawal at ATMs of other banks will be counted as a
debit entry in the account for the above purpose and are not to be treated as transactions made through alternate channels. Charges prescribed for
exceeding this limit are available at the Bank's website www.sgbrrb.org. This information can also be obtained from Branches. (Rule No. 35). Cash
withdrawal can be made from the accounts of the sick, old or incapacitated account holders who are unable to attend the Bank and/or also not able
to put their signature or thumb impression for withdrawing cash by completing the laid down formalities. (Rule No. 33).

Overdrafts
Overdrafts in Savings Bank accounts may be permitted under exceptional circumstances with prior arrangements only. Cheques drawn in excess
of the balance in the account will be returned unpaid. Service charge will be recovered each time a cheque is returned unpaid for want of suffcient
funds. Charges prescribed for this are available at the Bank's website www.sgbrrb.org. This information can also be obtained from Branches. (Rule
No. 31).

Inoperative Account
Account holders are advised to operate their accounts regularly. Account not operated are classified as inoperative after the stipulated time period
of 24 months since last operation. Inoperative accounts having less than the stipulated minimum balance will be charged a service charge at the
end of the first year after the accounts is identified as inoperative and thereafter every year, if the account remains inoperative. If the balance in the
account is equal to or less than the service charge, the account will be closed under advice to the account holder. The current prescribed charges in
this regard are available at the Bank's website www.sgbrrb.org. This information can also be obtained from Branches. (Rule Nos. 36,37).

Standing Instructions
The account holder can request the Bank for effecting periodical payment of insurance premium, membership fees etc. by debit to her/his account
on payment of service charges. The current prescribed charges for Standing instruction are available at the Bank's website www.sgbrrb.org. This
information can also obtained from Branches. (Rule No. 40).

Payment of Interest
Interest at the prescribed rate will be calculated on a daily product basis and will be credited to the account half yearly on 30th June and 31st
December. Interest will be paid if it works out to be Rs. 1/- or more and will be rounded off to the nearest rupee. The payment of interest on Savings
Bank Account is subjected to RBI directives and any change therein may be notified through advertisement in the newspapers. (Rule Nos. 41,42).

General
Account may be transferred between branches of the Bank at the request of the account holder(s). Request for closure of account should state the
reason for closure. The Pass Book, unused cheque leaves and the ATM-cum-Debit card (after cutting into two pieces across the magnetic strip)
must accompany such request. Joint accounts can be closed only at the request of all such joint signatories. Service charge at prescribed rate will
be recovered if an account is closed prior to twelve months of its opening. The current charges prescribed for this are available at the Bank's
website www.sgbrrb.org. This information can also be obtained from Branches. (Rule Nos. 43, 44, 45)

Detailed rules available on the bank's website www.sgbrrb.org or on request at all branches.