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A Case Study on the Information Technology Advancement as Innovation Management

in the Aviation Industry

SUMMARY

The purpose of this case study is to know Information Technology Advancement as


Innovation Management in the Aviation Industry. Research for this study includes the
implementation of relevant technology in the aviation industry that can assist in the improvement
and better service of the industry. Airplanes are undeniably the most common means of public
transportation. Aircraft are becoming an extension of the human race's technological reliance. In
modern parlance, the three symbols that identify aviation are speed effectiveness, convenience,
and protection. Furthermore, the pandemic has compelled every segment of the tourism industry
to develop new success tactics. Technology has proven to be extremely significant in the aviation
business, as carriers strive to provide a better and more customized passenger experience. These
high-tech advancements are also enhancing travel advisors' capacity to sell air travel. However,
while being regarded as the best choice, aviation catastrophes do occur and occasionally upset
the world. Things can't be held responsible for technology because other factors, including
human connection and geographical features, are far from human control and have a role in
aviation. Airlines want to advance and grow their profitability and industry by adding more
machines and automation, but they don't want to lose connection with their customers. The
future will be defined by innovation management as well as new alliances between IT behemoths
and aviation businesses. Airlines must concentrate their efforts on internal protocol technology,
but areas such as end-to-end operations and airline interface must not be overlooked.

FINDINGS

Problem identification and analysis

Aviation improves access to places, broadening the scope of the tourism industry.
International airports are no more the only places where planes can take off and land. Over
40.000 airports serve billions of travelers each year and offer complicated tour packages. The
greatest centers have undergone ongoing visual and functional changes, resulting in their
transformation into business districts.  Digitalization holds a lot of promise for enhancing travel
procedures and, as a result, the visitor experience. Technological advancements (such as
digitalized offerings, mechanization, and so on) bring numerous new commercial opportunities,
but they also cause challenges in airport growth.

The finest customer experience is essential to the aviation industry over the years. With
the development of technology and social media, customers are demanding to develop and
expand their reputation in the industry. It is critical to understand clients' opinions to provide
unique and personalized solutions. Commercially available software does not meet all the
industry's criteria. The aviation sector is finding it difficult to adapt to rapid technological
advances in the IT industry. Application software exporting businesses come in handy in this
situation. By tackling industry obstacles and opportunities, IT innovation and industrialization
assist airlines in reworking their business operations and transforming their operations into a
customer engagement strategy.

Evaluation of alternative solutions

Airlines have built up complicated procedures and methods over decades, and to increase
their performance, they need significant changes and upgrading. Custom software development
businesses assist aviation companies in obtaining all of the advantages. The requirements are
collected with the company's business processes and stakeholders in mind. All tasks are made to
integrate within the management structure quickly and successfully. Customized solutions are
also built to work in tandem with the company's existing equipment. This saves money by
lowering the cost of registration. For their activities, businesses frequently require many software
programs. It's time-consuming to keep track of and integrate all of the data and operations. A
unique custom-made answer assists the company in addressing these issues and enhancing
efficiency and productivity.

CONCLUSION

Any company's growth is influenced by market dynamics and industry advances. The
aviation industry's funding has been negatively impacted by increased flight traffic and
competitive pressure. Custom software solutions lower costs, improve process efficiency, and
help businesses grow. Profits come from improved corporate performance. Software application
contracting organizations give businesses a competitive advantage by providing innovative and
upgraded business process solutions that set them apart from their competitors and boost sales
and profit.

Customers nowadays expect data management integrity. Market dynamics and industry
advancements, as well as changing technology trends and client expectations, are posing more
obstacles than ever before. IT automation has lowered barriers and altered the aviation industry's
landscape. It assists the industry in reducing expenses, enhancing customer and client
connections, and boosting financial performance over time.

RECOMMENDATIONS & IMPLEMENTATION

The following are study recommendations and implementations that could be used for
future research and study improvements. The first is a personalized/customized solution; it's
impossible to know whether off-the-shelf software will meet an institution's functional business
needs. Web application programs are created with the most current technologies. Then there's the
technical prowess of a highly skilled offshore development team using cutting-edge tools and
technologies at every level of the application development lifecycle. Third, the firm's business
and surroundings require secure, long-term, and adaptable options. The next step is to connect IT
with business processes and provide the solution to the customer to realize significantly faster
value creation.
REFERENCES
Ashford, N.J.; Mumayiz, S.; Wright, P.H. Airport Engineering: Planning, Design, and
Development of 21st Century Airports; John Wiley & Sons: Hoboken, NJ, USA, 2011.
Kovynyov, I.; Mikut, R. Digital technologies in airport ground operations. Netnomics: Econ.
Res. Electron. Netw. 2019, 20, 1–30. [CrossRef]
Ripoll-Zarraga, A.E.; Raya, J.M. Tourism indicators and airports’ technical efficiency. Ann.
Tour. Res. 2020, 80, 102819. [CrossRef]

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