DIGITAL MARKETING Syllabus

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DIGITAL MARKETING

Objective: The main objective of the course is to help students


understand digital marketing methods, from a variety of perspectives—as
analysts, consumers, and entrepreneurs and will cover basic marketing
and statistical concepts and provide an introduction to different online
marketing tools.

Unit I: Principles and Drivers of New Marketing Environment – Web 2.0-


Digital Media Industry - Reaching Audience Through Digital Channels-
Traditional and Digital Marketing - Introduction to Online Marketing
Environment - Dotcom Evolution - Internet Relationships - Business in
Modern Economy - Integrating E-Business to an Existing Business
Model – Online Marketing Mix – SoLoMo (Social-Local-Mobile)- Social
Media Sites & Monetisation- Careers in Social Media Marketing, Online
content development & key word optimisation.

Unit II: Purchase Behavior of Consumers in Digital Marketing Format -


Online Customer Expectations - Online B2C Buying Process - Online
B2B Buying Behavior –Social MediaMarketing Segments- Forms of
Search Engines – Working of Search Engines - Revenue Models in
Search Engine Positioning – SEO - Display Advertising – Trends, Web
Analytics.

Unit III: Product Attributes and Web Marketing Implications - Augmented


Product Concept - Customizing the Offering - Dimensions of Branding
Online - Internet Pricing Influences – Price and Customer Value - Online
Pricing Strategies and Tactics – Time-based Online Pricing -
Personalized Pricing - Bundle Pricing- Internet Enabled Retailing -
Turning Experience Goods into Search Goods
Unit IV: Personalization through Mass Customization - Choice
Assistance – Personalized Messaging - Selling through Online
Intermediaries - Direct to Customer Interaction – Online Channel Design
for B2C and B2B Marketing- Integrating Online Communication into IMC
Process - Online Advertising – Email Marketing - Viral Marketing -
Affiliate Marketing - Participatory Communication Networks - Social
Media Communities - Consumer Engagement - Co-Created Content
Management-Interactive Digital Networks - Customer Led Marketing
Campaigns-

Unit V: Role of Social Media- Social Community (Facebook, Linkedin,


Twitter etc.)- Social Publishing (Blog, Tumblr, Instagram, Pinterest,
Wikipedia, Stumble Upon etc.)- Social Entertainment (YouTube,
MySpace, Flickr etc.)- Social Commerce (Trip Advisor, 4 Squares, Banjo
etc.)Social Media Measurement & Metrics- Data Mining and Social
Media- Role of Social Media in Marketing Research- Big Data and Social
Media- Crowd Sourcing- Legal and Ethical aspects related to Digital
Marketing.

References
a. Smith P R Chaffey Dave, E-Marketing Excellence: The Heart of E
Business, Butterworth Heinemann, USA

b. Strauss Judy, E-Marketing, Prentice Hall, India

c. Easley D. Kleinberg J., ―Networks, Crowds, and Markets –


Reasoning about a Highly Connected World‖, Cambridge University
Press.

d. Matthew A. Russell, ―Mining the Social Web: Analyzing Data from


Facebook, Twitter, LinkedIn and other social media sites‖, O'Reilly Media
e. Gavin Bell (Author), ―Building Social Web Applications: Establishing
Community at the Heart of Your Site‖, O'Reilly Media

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