MODEL/S

GGSTLW70RC
GGSTLW90RC
GGSTLW120RC

ES SENTI ALS FOR LIFE

V 1.3 | 0421

User
Manual

Top Load
Washing Machine
Purchase Details

For future reference, please record the following information which can be found on the rating plate
and the date of purchase which can be found on your sales invoice.

STORE DETAILS

STORE NAME |

ADDRESS |

TELEPHONE | PURCHASE DATE |

PRODUCT DETAILS

MODEL NO. |

SERIAL NO.* |

2
Contents 2 Purchase Details
5 Welcome
6 Safety Instructions
8 Your Washing Machine
9 Installation
12 Operating Instructions
16 Cleaning & Maintenance
18 Troubleshooting
20 Technical Specifications
21 Attach Your Receipt
22 Warranty Information

Customer Care
Sôlt recommends the use of original spare parts. When contacting our customer service team, please ensure
that you have the following information at hand (which can be found on your appliances’ rating plate).
­­—  Model Number
—  Serial Number

T . 1300 11 4357  |  E. [email protected]

This page
is intentionally
left blank
Welcome Congratulations on purchasing
your new Washing Machine!
The Sôlt brand is proudly distributed
within Australia by Residentia Group
Pty Ltd.
Residentia Group Please refer to the warranty card at the rear of this manual
—
Head Office.
for information regarding your product’s parts and labour
165 Barkly Ave warranty, or visit us online at www.residentia.group
Burnley
Victoria 3121
Australia At Residentia Group, we are customer obsessed and our
—
ACN. Support Team are there to ensure you get the most out of
600 546 656 your appliance. Should you want to learn more about your
—
Online. appliance features, and importantly taking care of your
residentia.group appliance when cleaning, our Support Team are here
to help.

Sôlt You can use our online Support Centre at anytime by

—
Online.
visiting http://support.residentiagroup.com.au, or you can
www.solt.house contact us via calling us on 1300 11 HELP (4357).
—
Instagram.
/solt.house It is important that you read through the following use and
—
Facebook. care manual thoroughly to familiarise yourself with the
/solt.appliances installation and operation requirements of your appliance
to ensure optimum performance.

Again, thank you for choosing an Sôlt appliance and we

look forward to being of service to you.

Kind Regards,
The Residentia Team
Safety Instructions

For your safety, the information in this manual must be Explanation of the following signal words:
followed to minimize the risk of fire or explosion, electric
shock, or to prevent property damage, personal injury or WARNING!
loss of life. This signal word indicates a potentially dangerous
situation which may result in death or serious injuries
• This appliance is not intended for use by persons unless it’s avoided.
(including children) with reduced physical, sensory
or mental capabilities or lack of experience and CAUTION!
knowledge unless they have been given supervision This signal word indicates a potentially dangerous
or instruction concerning use of the appliance by a situation which may result in slight or minor injuries or
person responsible for their safety. damage to property and the environment.
• Children should be supervised to ensure that they do
not play with the appliance. NOTE!
• If the supply cord is damaged, it must be replaced This signal word indicates a potentially dangerous
by the manufacturer, its service agent or similarly situation which may result in slight or minor injuries.
qualified persons in order to avoid a hazard.
• The new hose-sets supplied with the appliance are
to be used and that old hose-sets should not be WARNING!
reused.
• The openings must not be obstructed by a carpet. POTENTIAL ELECTRIC SHOCK
• This appliance is intended for personal, domestic • This appliance is for indoor use only.
or household use only. • Do not position washing machine in a humid place.
• Do not insert your hands into running spin-dry tub.
• If the spin-dry tub does not stop within 15 seconds
after opening the cover, please stop using the
Washing Standard Water machine and have it repaired.
Model • Before performing any maintenance on the device,
Capacity Pressure
unplug the appliance from the mains.
• Always unplug the machine and turn off the water
GGSTLW70RC 7.0kg 0.03MPa~0.8MPa supply after use. The max. inlet water pressure, in
pascals. The min. inlet water pressure, in pascals.
• To ensure your safety, power plug must be inserted
GGSTLW90RC 9.0kg 0.03MPa~0.8MPa into an earthed three-pole socket. Check carefully
and make sure that your socket is properly and
reliably earthed.
GGSTLW120RC 12.0kg 0.03MPa~0.8MPa • Make sure that the water and electrical devices
must be connected by a qualified technician in
accordance with the manufacturer's instructions and
local safety regulations.

RISK TO CHILDREN
• The appliance can be used by children aged from
8 years an d above and persons with reduced
physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given
supervision or instruction concerning use of the
appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made
by children without supervision.
• Animals and children may climb into the machine.
Check the machine before every operation.
• Young children should be supervised that they do
not play with the appliance.
• Machine may be very hot during the operation.
Keep kids and pets far away from the machine

6
 Operating the appliance
• Before washing the cloth
shall be operated in one
without the clothes insid
during the operation very wet rooms as well as in
the rooms with explosive or caustic gas.
• Remove all packaging before using the appliance.
•
•
• Flammable and explosiv
4. This appliance is heavy. Transport with care.
Please do not close the door with excessive force.
Do not wash carpets.
Otherwise, serious damage may result.
• The washing machine with single inlet valve only Gasoline and alcohol etc
OPERATING THE APPLIANCE

Please only select the de

can be connected to the cold water supply. The • Before washing the clothes at first time, the
product with double inlet valves should be correctly product should be operated in one round of the
connected to the hot water and cold water supply. whole procedures without the clothes inside.
• Plug must be accessible after installation.

RISK OF EXPLOSION
solvents. washing, especially for d
• Do not wash flammable and explosive or toxic

• Do not use gasoline and alcohol etc. as detergents.

• Do not wash or dry articles that have been
cleaned in, washed in, soaked in, or dabbed with
• Make sure that all pocke
• Please only select the detergents suitable for
machine washing, especially for drum.
combustible or explosive substances (such as
wax, oil, paint, gasoline, degreasers, dry-cleaning
solvents, kerosene, etc.) This may result in fire or
items such as coin, broo
• Make sure that all pockets are emptied. Sharp and
rigid items such as coin, brooch, nail, screw or stone
etc. may cause serious damages to this machine.
explosion.
• Thoroughly rinse items of washing by hand before cause serious damages t
• Please check whether the water inside the drum has
been drained before opening its door. Please do not
using the washing machine. open the door if there is any water visible.
• Please check whether th
• Be careful of burning when the product drains hot
washing water.
CAUTION!

INSTALLING THE PRODUCT

been drained before ope
• Never refill the water by hand during washing.
• After the program is completed, Please wait for two
minutes to open the door.
• This washing machine is for indoor use only.
• It is not intended for built-in use. DISPOSAL the door if there is any w
• Be careful of burning wh
• The openings must not be obstructed by a carpet. • For disposing of package and the appliance please
• Washing machine shall not be installed in bath go to a recycling center. Therefore cut off the power
room or very wet rooms as well as in the rooms with supply cable and make the door closing device
explosive or caustic gases.
• Remove all packaging and transport bolts before
using the appliance. Otherwise, serious damage may
unusable.
washing water.
• Cardboard packaging is manufactured from
recycled paper and should be disposed in the waste
result.
• Washing machines with single inlet valve only can
• Never refill the water by
paper collection for recycling.
• By ensuring this product is disposed of correctly, you
be connected to the cold water supply. Models with
double inlet valves should be correctly connected to
the hot water and cold water supply.
• After the program is com
will help prevent potential negative consequences
for the environment and human health, which
could otherwise be caused by inappropriate waste
• Both the cold and hot water inlet hoses must be
connected. If you only use one hose, some water minutes to open the doo
handling of this product.
• For more detailed information about recycling of this
may be expressed through the other outlet. product, please contact your local city office and

Packaging/Old appliance!
• Plug must be accessible after installation. your household waste disposal service
• Do not dispose this product as unsorted municipal
RISK OF DAMAGING THE APPLIANCE waste. Collection of such waste separately for
• Your product is only for home use and is only designed special treatment is necessary.
for the textiles suitable for machine washing.
• Do not climb up and sit on top cover of the machine. This marking indicates tha
• Do not lean against machine door.
• Cautions during Handling Machine:
1. Transport bolts shall be reinstalled to the with other household was
machine by a specialised
2. The accumulated water shall be drained out of
the machine.
possible harm to the envi
3. Handle the machine carefully. Never hold each
protruded part on the machine while lifting.
Machine door can not be used as the handle
uncontrolled waste dispo
during the conveyance.

7
the sustainable reuse of m
device,please use the coll
Your Washing Machine

PRODUCT OVERVIEW
Knob
Handle
Control Panel
Drain Hose
Top Lid
Powder & Liquid
Detergent Box Water Inlet Valve

Wash & Spin Barrel

Power Cord

Filter Compartment
Impreller
Cabinet Handle
Cabinet

Adjustable feet

ACCESSORIES

Cold Water Supply Hose Hot Water Supply Hose Upper Drain Hose Cabinet Baseboard

NOT SHOWN BUT ALSO INCLUDED

1 × User Manual
1 × Quick Start Guide

NOTE!
• If the drain hose is already installed on the machine, then there is no spring clamper and drain hose in the accessories.
• The images in this user manual are for reference only. Your appliance may appear differently.
8
Installation

INSTALLATION INSTRUCTIONS
It’s recommended to use the washing machine on its own dedicated power
outlet for both convenience and safety. The power outlet must be grounded.

IMPORTANT!
If the power cord is damaged, it must be replaced by Residentia Group or one
of it’s authorised service representatives. Please contact 1300 11 HELP (4357) and
ensure the appliance is completely disconnected from the power supply.

WARNING!
• Stability is important to prevent the product from moving!
• Make sure that the product should not stand on the power cord.

Before installing the machine, the location must be:

1. Rigid, dry, and a level surface
2. Avoiding direct sunlight
3. Sufficient ventilation
4. Room temperature is above 0 °C
5. Kept far away from the heat resources such as coal or gas.

UNPACKING THE WASHING MACHINE

WARNING!
• Packaging material (e.g. Films, Styrofoam) can be dangerous for children.
• There is a risk of suffocation! Keep all packaging well away from children.

1. Remove the cardboard box and styrofoam packing.

2. Lift the washing machine and remove the base packing.
3. Remove the tape securing the power supply cord and drain hose.
4. Remove the inlet hose from the drum.

9
Installation (Continued)

INSTALLATION OF THE DRAIN HOSE

NOTE!
The drain hose of the machine with upper drain system has already been
assembled before leaving the factory. The below instructions are suitable for lower drain system.

WARNING!
To prevent leakage or water damage, follow the instructions in this chapter carefully:
• Do not kink, crush, modify, sever or protract the inlet hose or drain hose.
• Position drain hose properly ,otherwise damage might result of water leakage.
• If drain hose is too long, do not force it into washing machine as it will cause abnormal noises.

Use an upper drain system to place the end of drain hose:

LEVELLING THE WASHING MACHINE

WARNING!
The lock nuts on all four feet must be screwed tightly against the housing.

1. Check if the legs are closely attached to the cabinet. If not, please turn them to their original positions
tighten the nuts.
2. Check alignment of the product with a spirit level and if required, correct.
3. Loosen the lock nut and turn the feet until it closely contacts with to the floor.
4. After being locked properly, press four corners again to make sure that they has been adjusted properly.

10
SELECTION OF TAP
Please select appropriate tap.

Ordinary faucet Screw tap Special washing

machine tap

CONNECTION OF INLET HOSE, TAP AND WASHING MACHINE

1. Connection between ordinary tap and inlet hose.

a) Loosen clamp nut to b) Loosen four bolts c) Set connecting base d) Tighten clamp nut
show 5mm thread on tap and tighten
bolts evenly

e) Press slide bushing, f) Connection finished g) After connection and installation,

insert inlet hose into check if there is water leakage
connecting base

2. Connection between screw tap and inlet hose.

tap with threads and inlet hose special tap for washing machine

11
Operation Instructions

FIRST TIME USE

CAUTION!
Prior to using the washing machine, ensure that it is correctly installed.

Before first use, the washing machine must perform one cycle without any clothes inside
using the following steps:
• Connect the power source and water.
• Insert a small amount of detergent into the detergent drawer and close it.
• Power on the washing machine using the “On/Off” button.
• Turn the Program dial to select any program. ‘Normal’ program is recommended.
• Press the “Start/Pause” button on the appliance.
• Allow the program to complete its full cycle.
• Your machine is now ready for use.

PREPARATION PROCEDURE FOR WASHING YOUR LAUNDRY

Plug in power Open tap Load laundry items Add detergent Close lid

WASHING STEPS

1) Power On 2) Select Program 3) Select 4) Select 5) Start up

Water Level Temperature

NOTE!
If default is selected, step 3 & 4 can be skipped.

AFTER WASHING
The appliance will sound an alert after washing cycle is complete and the power supply will be powered off
automatically. Then unload the laundry.

12
WASHING CONSIDERATIONS
• The working condition of the washer should be (0-40)°C. If used under 0°C, the inlet valve and draining
system may be damaged. If the machine is placed under condition of 0°C or less, then it should be
transferred to normal ambient temperature to ensure the water supply hose and drain hose are not
frozen before use.
• Please check the labels and the explanation of using detergent before wash.
Use non-foaming or less-foaming detergent suitable for machine washing properly.

Check the label Take items out Knot long strings or

for washing advice of the pockets ribbons, close zippers,
and do up buttons

Put small clothes into Turn easy-pilling and Separate clothes with
a wash bag long-pile fabric inside out different textures

NOTE!
• This machine features auto-unbalancing detection. Should the machine become unbalanced, it will sound an
alert, and you will need to balance clothes in the drum by hand manually.
• When washing a single item, we recommend adding one or two more laundry items to your load to avoid the
machine from being unbalanced, allowing for a smooth undisrupted cycle and a smooth draining process.
• When the lid is opened during machine operation, the alert will sound continuously.
If the lid is opened for more than 1 hour, the machine will shut down automatically.
• If there is any break in the power supply whilst the machine is in operation, a special memory stores the selected
program when the power is restarted.

WARNING!
• Do not wash clothes that have come into contact with kerosene, gasoline, alcohol and other
flammable materials.

THE USAGE OF DETERGENT AND WASHING POWDER

• Before machine washing powder or fabric softener is poured into the detergent box, we recommend that you
use some water for dilution to prevent the inlet of the detergent box from being blocked and overflowing while
filling water.
• Please choose suitable type of detergent for the various washing temperature to get the best washing
performance with less water and energy consumption.

13
Operating Instructions (Continued)

THE CONTROL PANEL

8
3 2
9

10
4 5 7

6 11

1. POWER 8. DELAY
Press this button to turn your washing machine After choosing a program, press the Delay button
On or Off. to choose a delayed start time. Press Start to
commence the delay operation. The end time will
2. START/PAUSE be displayed.
After selecting your desired wash settings, press this
button to start your wash cycle. To switch the delayed start off, simply press the
You can also use this button to pause the washing button until the delay light is off. If there is any
machine during operation. break in the power supply while the machine is
operating, the memory is stored with your selected
3. PROGRAM program when the power is restarted.
Turn the Program dial to select your wash program.
9. PULSE+
4. WASHING TEMPERATURE  Pulse+ can save between 20-40% of your cycle
Press this button to select your desired water time by strengthening the washing beats.
temperature. There are four options to choose
from Cold, Cool, Warm and Hot. Press this button to activate and deactivate the
Pulse+ function.
5. WATER LEVEL
Select this button to set your water level according 10. RINSE+
to clothing categories, degree of soiling and Select this button to add an additional rinse cycle.
washing preference. This option is not available for
the Drain & Spin and Tub Clean programs. 11. MUTE
Simultaneously press the Soil Level and Rinse+
6. CHILD LOCK buttons to silence button beeps and program
Simultaneously press the Wash Temperature sounds. Repeat this process to unmute the washing
and Water Level buttons for 3 seconds to activate machine.
the child lock. Repeat this process to deactivate the
child lock. NOTE!
The images in this user manual are for reference only.
The Child Lock function will lock all buttons Your appliance may appear differently.
except Power.

7. SOIL LEVEL
Select this button based on the amount of soiling
of your laundry. There are four levels to choose from
Light, Normal, Medium and Heavy. This option is
not available for the Rinse & Spin and Drain & Spin
programs.

14
WASHING PROGRAMS PERSONALISED WASHING PROGRAM SETTINGS

NORMAL (Standard) Users can select washing program according to laundry

Standard fabric washing program, suitable to wash needs, setting rinsing cycle amounts, water volume and
cotton fabric. delay time.

HEAVY DUTY An example of a washing cycle process:

The wash time is longer and the stream is stronger for
better washing results. 1.  urn on the power to the washing machine by
T
pressing the Power button.
BULKY 2. Turn the Program dial to choose the Normal
Suitable for washing bulky clothing such as jeans. washing program.
3. Press the Water Level button until Auto is selected.
ACTIVEWEAR 4. Press the Washing Temperature button until
Suitable for washing activewear clothing. Warm is selected.
5. Press the Pulse+ button to activate the
COLD WASH Pulse+ function.
This cycle uses cold water to get better protection of the 6. Press Start to begin your wash cycle.
clothes and keep the original colour the clothes.

QUICK WASH
Suitable to wash lightly dirty clothes with one
rinsing cycle.

DELICATES
Protecting your clothes with a gentle wash program.

RINSE & SPIN

Only the rinse and spin cycle is performed.

DRAIN & SPIN

Only the drain and spin cycle is performed.

TUB CLEAN
It is recommended to run the Tub Clean program
monthly to improve the quality of your washing
outcome, water quality and drain flow. Tub Clean will
target the washing powder residue inside and outside
the barrel.

15
Cleaning & Maintenance

CLEANING AND CARE

WARNING!
• Before you begin maintenance, please unplug the machine and close the tap.

CLEANING THE CABINET

Proper maintenance on the washing machine can extend its working life. The surface can be
cleaned with diluted non-abrasive neutral detergents when necessary. If there is any water
overflow, use the wet cloth to wipe it off immediately. No sharp items are allowed.

NOTE!
• Formic acid and its diluted solvents or equivalent are forbidden, such as alcohol, solvents
or chemical products, etc.

CLEANING THE INLET FILTER

NOTE!
• Inlet filter must be cleaned if there is less water.

Washing the filter in washing machine:

1. Screw off the inlet pipe from the rear of the machine.
2. Pull out the filter with long pliers and reinstall it back after being washed.
3. Use a brush to clean the filter.
4. Reconnect the inlet pipe.

Lint filter clean:

1. There is a built-in lint filter in your washer. It can help to collect lint
during washing cycle.
2. It is suggested to clean the lint filter every 10 cycles.
3. Take it out and clean the filter with water. Then place it back into the washer.

Magic filter

Normal filter

16
CLEANING THE DRAIN PUMP FILTER

WARNING!
• Be careful of the hot water!
• Allow detergent solution to cool down.
• Drain pump filter can filter the yarns and small foreign matters from the washing.
• Clean the filter periodically to ensure the normal operation of washing machine.
• It is located at the rear of the machine next to the drain hose.
• Unplug the machine to avoid electrical shock before cleaning.

Drain the water out Open the filter by turning Remove foreign objects
of the pump, using a to the counter clockwise
container to collect

Clean the filter Restore it and adjust the Tighten the pump
convex place to align at the cover clockwise
pump hole

CAUTION!
• Make sure that valve cap and emergency drain hose are reinstalled properly, cap plates should
be inserted aligning to hole plates otherwise water may leak;
• Some machines don’t have emergency drain hose, so step 2 and step 3 can be skipped.
Rotate lower cover cap directly to make water run into basin.
• When the appliance is in use and depending on the program selected there can be hot water in
the pump. Never remove the pump cover during a wash cycle, always wait until the appliance
has finished the cycle, and is empty. When replacing the cover, ensure it is securely re-tightened.

17
Troubleshooting

OPERATION IN CASE OF EMERGENCY

In the event of an emergency you should:
• Switch off all controls.
• Switch the washing machine off at the power point or at the fuse box.
• Call the Residentia Support Team on 1300 11 HELP (4357).

Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/

DESCRIPTION INSPECTION ITEMS

• If the power is off or the fuse is burned out.

• If the power supply voltage is too low.
• If the water amount reaches to the required water level. (The washer will not work
No washing
if the water amount does not reach the required water level)
• If it is set to "Delay" washing mode. (It will only start to work until the reservation
time reached)

• If the power is off or the fuse is burned out.

• If the water supply is cut off or the water pressure too low.
• If the inlet hose is properly connected and the water tap is opened.
No water flows in • If the filtering screen of inlet valve is blocked by dirt.
• If the coil of inlet valve is damaged. (The slight electromagnetic sound is normal
phenomenon when the inlet valve is switched on)
• If the "Start / Pause" button is pressed after the power switch is pressed.

• If the water drain hose is placed very high.

Abnormal draining • If the end of water drain hose is sealed in pond.
• If the internal rubber ring of drain valve is blocked by dirt.

• If the door lid is closed.

• If all clothing piled largely at one side of barrel or the clothing is
excessively placed.
Abnormal spin
• If the washer is not placed in stable condition or it is placed in inclination state.
(The ground is not flat).
• If the motor belt is loosened.

NOTE!
• If checking any of the above causes are not easily resolved or you cannot resolve the fault by yourself:
• Turn the washing machine off by pressing the “Power” button.
• Switch off the appliance at the power outlet and remove the plug.
• Call the Residentia Group support team on 1300 11 HELP (4357).

WARNING!
Never dismantle the washing machine.

18
ERROR MESSAGES AND SOLUTIONS

INDICATION REASON SOLUTION

"E1" displays Alarm for Check the water tap is opened

abnormal water intake. or not

"E2" displays Alarm for water drain Check the water level
has not finished. sensor and drain pump

"E3" displays Alarm for lid not closed Close the lid, Press "Start" button
before wash and spin.

"E4" displays Manually balance clothes

Alarm for washing stay in the barrel by hand.
at one side.

Other If problems still occur,

please contact the support team.

19
Technical Specifications

Below outlines the technical specifications for your Sôlt Washing Machine.

GGSTLW70RC GGSTLW90RC GGSTLW120RC

550 × 565 × 1035 601 × 611 × 1060 640 × 684 × 1070

Size
(W × D × H mm) (W × D × H mm) (W × D × H mm)

Weight (Gross/Net) 41kg / 37kg 52kg / 46kg 58kg / 53kg

Rated Input Power 450W 600W 600W

Rated Capacity of 7.0kg 9.0kg 12.0kg
Wash and Spin (dry clothes) (dry clothes) (dry clothes)

Power Supply 220-240V~, 50Hz 220-240V~, 50Hz 220-240V~, 50Hz

Maximum water 0.03MPa 0.03MPa 0.03MPa
pressure permitted
in the water inlet
Minimum water 0.8MPa 0.8MPa 0.8MPa
pressure permitted
in the water inlet
Grade of waterproof IPX4 IPX4 IPX4

ENERGY EFFICIENCY TEST PROGRAM:

GGSTLW70RC:
During "Normal" washing program, Wash Temp. is Warm, Water Level is High, Soil Level is Heavy,
is recommended for a normally soiled cotton load.

GGSTLW90RC:
During "Normal" washing program, Wash Temp. is Warm, Water Level is Medium, Soil Level is Heavy,
is recommended for a normally soiled cotton load.

GGSTLW120RC:
During "Normal" washing program, Wash Temp. is Warm, Water Level is High, Soil Level is Heavy,
is recommended for a normally soiled cotton load.

NOTE:
This product is subject to continuous improvement, specification are subject to change without prior notice.
This product was tested in accordance with AS/NZS 2040.2 and AS/NZS6400 using program: Standard, which is
the program recommended for a normally soiled cotton load at rated capacity.

20
Attach your receipt
to this page

21
Warranty Information
WARRANTY TERMS & CONDITIONS 1. IN THIS WARRANTY
LAUNDRY APPLIANCES (WASHING MACHINES) (a) ‘acceptable quality’ as referred to in clause 10 of this
warranty has the same meaning referred to in the
This document sets out the terms and conditions of the ACL;
product warranties for Residentia Group Appliances. It is (b) ‘ACL’ means Trade Practices Amendment (Australian
an important document. Please keep it with your proof of Consumer Law) Act (No.2) 2010;
purchase documents in a safe place for future reference (c) ‘Appliance’ means any Residentia Group product
should you require service for your Appliance. purchased by you accompanied by this document;
(d) ‘ASR’ means Residentia Group authorised service
representative;
(e) ‘Residentia Group’ means Residentia Group Pty Ltd
of 165 Barkly Ave, Burnley VIC 3121, ACN 600 546 656
in respect of Appliances purchased in Australia;
(f ) ‘major failure’ as referred to in clause 10 of this
warranty has the same meaning referred to in the
ACL and includes a situation when an Appliance
cannot be repaired or it is uneconomic for Residentia
Group, at its discretion, to repair an Appliance
during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal,
domestic or household use (i.e. normal
single family use) as set out in the instruction
manual, the Appliance is warranted against
manufacturing defects for 24 months, following
the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not
having purchased the Appliance for re-sale, and
‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased
and used in Australia and is in addition to (and does
not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or
its ASR will, at no extra charge if your Appliance
is readily accessible for service, without special
equipment and subject to these terms and
conditions, repair or replace any parts which it
considers to be defective. Residentia Group or its
ASR may use remanufactured parts to repair your
Appliance. You agree that any replaced Appliances
or parts become the property of Residentia Group.
This warranty does not apply to light globes,
batteries, filters or similar perishable parts.
4. Parts and Appliances not supplied by Residentia
Group are not covered by this warranty.

22
5. You will bear the cost of transportation, travel and 10. For Appliances and services provided by Residentia
delivery of the Appliance to and from Residentia Group in Australia, the Appliances come with a
Group or its ASR. If you reside outside of the service guarantee by Residentia Group that cannot be
area, you will bear the cost of: excluded under the Australian Consumer Law.
(a) travel of an authorised representative; You are entitled to a replacement or refund for a
(b) transportation and delivery of the Appliance to and major failure and for compensation for any other
from Residentia Group or its ASR, in all instances, reasonably foreseeable loss or damage. You are
unless the Appliance is transported by Residentia also entitled to have the Appliance repaired or
Group or its ASR, the Appliance is transported at replaced if the Appliance fails to be of acceptable
the owner’s cost and risk while in transit to and from quality and the failure does not amount to a major
Residentia Group or its ASR. failure. The benefits to you given by this warranty
6. Proof of purchase is required before you can make a are in addition to your other rights and remedies
claim under this warranty. under a law in relation to the Appliances or services
7. You may not make a claim under this warranty to which the warranty relates.
unless the defect claimed is due to faulty or 11. At all times during the Warranty Period, Residentia
defective parts or workmanship. Residentia Group is Group shall, at its discretion, determine whether
not liable in the following situations (which are not repair, replacement or refund will apply if an
exhaustive): Appliance has a valid warranty claim applicable
(a) the Appliance is damaged by: to it.
(i) accident 12. Missing parts are not covered by warranty.
(ii) misuse or abuse, including failure to properly Residentia Group reserves the right to assess each
maintain or service request for missing parts in a case by case basis.
(iii) normal wear and tear Any parts that are not reported missing in the first
(iv) power surges, electrical storm damage or week after purchase will not provide free of charge.
incorrect power supply 13. To enquire about claiming under this warranty,
(v) incomplete or improper installation please follow these steps:
(vi) incorrect, improper or inappropriate operation (a) carefully check the operating instructions, user
(vii) insect or vermin infestation manual and the terms of this warranty;
(viii) failure to comply with any additional (b) have the model and serial number of the Appliance
instructions supplied with the Appliance; available;
(b) the Appliance is modified without authority from (c) have the proof of purchase (e.g. an invoice)
Residentia Group in writing; available;
(c) the Appliance’s serial number or warranty seal has (d) telephone the numbers shown below.
been removed or defaced; 14. You accept that if you make a warranty claim,
(d) the Appliance was serviced or repaired by anyone Residentia Group and its ASR may exchange
other than Residentia Group, an authorised repairer information in relation to you to enable Residentia
or ASR. Group to meet its obligations under this warranty.
8. This warranty, the contract to which it relates and
the relationship between you and Residentia Group IMPORTANT
are governed by the law applicable where the Before calling for service, please ensure that the steps in
Appliance was purchased. point 13 have been followed.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than Telephone contacts
as contained in this document) including liability ► Service: Please call 1300 11 HELP (4357)
for any loss or damage whether direct or indirect
arising from your purchase, use or non use of the
Appliance.

The Australian Consumer Law requires Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
the inclusion of the following statement entitled to a replacement or refund for a major failure and for compensation for any other reasonably
with this warranty: foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.

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Residentia Group

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T. 1300 11 4357
E. [email protected]

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