8D - Problem Solving (Quality)
8D - Problem Solving (Quality)
8D - Problem Solving (Quality)
Project Tracking Number: _______ Date Initiated: _______ Date Closed: _______
0
Discipline
Identify the Problem
1
Use a Team Approach
2
Describe the Problem
3
Interim Containment
4
Define the Root Cause(s)
5
Develop Solution(s)
6
Implement the Solution(s)
7
Prevent Recurrence
8
Congratulate the Team
3: Interim Containment
Interim containment means that a band-aid is put in place to prevent the effect of the problem or to prevent the full effect from impacting customers and/or employees while a permanent solution is being developed and implemented. Interim containment may include: sorting bad parts from good ones, adding operations, using additional labor on the process and additional inspection. Responses: Questions & Considerations:
Have the interim containment measures been verified to work? Has the impact of the interim containment measures been tested to ensure that additional problems are not created? Are the actual additional costs of the containment measures known and been verified that they are worth it?
5: Develop Solution(s)
Often the solution or solutions become obvious once the root causes are known. However, sometimes, a systematic approach is needed to use the root cause analysis to develop a solution. If the solution is obvious, select the best solution or mix of solutions that will lead to a robust, yet cost-effective, resolution. If solutions are not yet evident, follow the data trail. When solutions are not obvious, often the root cause has not been found. Responses: Questions & Considerations:
Has the solution passed the tests of practicality, feasibility and cost-effectiveness? Is the solution robust and capable of preventing a recurrence of the problem? Does the ROI (return on investment) or the payback of the solution justify the cost of implementing the solution? Can the solution be implemented within the required deadline?
7: Prevent Recurrence
The job of a problem-solving team is not complete once the solution is implemented. Preventing recurrence is an important part of a problems solution. To prevent recurrence of the problem, the team must verify that the outcome of their Action Plan works and they must validate that the outcome is on-target. Verification is testing that the solution produces the desired outcome; validation is ensuring that the outcome really solves the problem. Responses: Questions & Considerations:
Has the outcome of the Action Plan been verified to work? Has the outcome been validated to be on-target? Have Action Plan results been documented, related procedures updated, and corresponding changes to any affected quality system elements made? Have audits been established to assess the use and effectiveness of the solution to ensure that the gains are held? Have the results been leveraged to prevent occurrences of like problems in all similar operations?