PuraSeva Centre User Manual
PuraSeva Centre User Manual
PuraSeva Centre User Manual
User Manual
O/o Director of
Municipal Administration,
Andhra Pradesh,
Guntur.
GOVERNMENT OF ANDHRA PRADESH
MUNICIPAL ADMINISTRATION DEPARTMENT
O/o. Director of Municipal
Administration., Gorantla,
Guntur
Roc. No. /2016/K3 Dt. -01-2017
CIRCULAR
Sub: Citizen Services – eMunicipal ERP – Implementing Citizen Service Centres
(Puraseva Centres) under eMunicipal ERP – Certain instructions – Issued.
Ref: G.O. Ms. No.198 MA & UD (R) Dept., Dt. 15.05.2013 of MA&UD Dept.,
***
The attention of all the Commissioners of Urban Local Bodies in the State are invited
to the reference cited, wherein Government issued orders for establishment of Citizen Service
Centres (CSCs) in all the ULBs of the State for implementation of Citizen Charter in
providing municipal services to the community in an efficient manner within a reasonable
time limit. Of late, it has come to the notice of the undersigned that the Citizen Service
Centres (CSCs) are not functioning properly and thereby the service deliverance is not
proper. With a view to rejuvenate, to bridge these gaps and also to develop robust middle
ware and back-end office processes, it is decided to expand and deepen the operations of
Citizen Service Centres (CSCs) in ULBs, by introducing e-services.
In the first instance, it is proposed to run the Citizen Service Centres (CSCs) in
ULBs, with their own staff (or) outsourcing staff available within their Municipality.
Therefore, all the Municipal Commissioners are directed to rejuvenate/re-establish
these CSCs as per the following instructions, immediately. The objectives, nature of services,
SOP and logistics in the CSC and other guidelines in the implementation process, are
mentioned below:-
Objectives:-
The objectives of CSCs are:-
a. To act as single window mechanism to cater to most of the citizen’s service needs.
These services could be relating to Public Grievances and Municipal Services.
d. The Citizen Service Centre hereafter called as (Puraseva Centres) and it will handle
the TWO major components as described below:
1
1. Public Grievances
2. Municipal Services
I) Public Grievances:
Whenever the Citizen approaches the Puraseva Centre Counter with a grievance, then
the operator of the counter will choose the “Grievance” Option from the drop down list. This
will take him to the relevant page where he can create a grievance. After that, an
acknowledgement screen will pop up along with CRN number (Complaint Registration
Number). This can be printed and handed over to the citizen.
Upon successful registration, the citizen and grass root level functionary will get the
message (SMS) with CRN Number. Once the SMS reaches the Functionary he shall act as
per the SLA. When complaint is redressed, the citizen gets a sms stating that his complaint is
redressed. In case of unhappy redressal the citizen can reopen the grievance.
Citizen can quote CRN number or acknowledgement no for the future reference to
know the status of the complaint / grievance.
The following 91 types of grievances are available in the PGR Module. If any of the
grievance is not attended by the field functionary, within the SLA period as mentioned below,
the same will automatically be escalated to his next level of higher authority as per the work
flow configured in the ULB system.
2
2 Electric Shock due to street light
1
3 Pot hole fill up/Repairs to the damage surface 7
4 Repairs to existing footpath
7
5 Removal of shops in the footpath
3
6 Repairs to the SWD 7
7 Desilting of Drain
1
8 Obstruction of water flow
1
9 Stagnation of water 1
10 Disposal of removed silt on the Road
1
11 Removal of fallen trees 1
12 Unauthorised tree Cutting 1
13 Parking Issue
1
14 Stoppage of Civil Works 2
15 Poor quality of work 1
16 Over head cable Wires running in Hapazard manner
1
17 Removal of garbage
1
18 Over flowing of garbage bins
1
19 Shifting of garbage bin
1
20 Provision of garbage bin 1
21 Request for Anti Larval operations - to prevent
Dengue /Malaria etc
2
22 Mosquito menace
2
23 Dog menace
1
24 Burning of garbage
1
25 Unsanitary conditions on the road
1
26 Unhygeinic conditions because of Slaughter House
1
27 Unauthorised sale of meat and meat product 1
28 Stray cattle
1
29 Illegal slaughtering
1
30 Stray Pigs
1
31 Death of Stray Animals
½ day
32 Unhygienic and improper transport of meat and livestock
½ day
33 Food adulteration: Road Side Eateries
1
34 Issues relating to Vacant lands
3
35 New Property Tax Fixation 5
36 New Vacant Land tax Fixation 5
37 Property Tax Bifurcation 5
3
38 Revision Petition on Property Tax
30
39 Transfer of Title of property 7
40 Vacancy Remission 30
41 Issues relating to Advertisement Boards
7
42 Hanging of Streetlight Wires
1
43 Unauthorised Road cutting
1
44 Complaints regarding function Halls
1
45 Unclaimed Dead Bodies
½ day
46 Double Assessments
7
47 Replacement of Cover for Manholes
7
48 Unauthorised / Illegal construction
15
49 Violation of DCR/Building bye laws
15
50 Encroachment on the public property
2
50 Illegal draining of sewage to SWD/Open site
2
52 Misuse of Community Hall
1
53 Maintenance of Parks
7
54 Maintenance of Playground
7
55 Repairs to Flyovers/ bridges/ Culverts
7
56 Repairs to Centre Median
7
57 Repairs to Traffic Island
7
58 Absenteesim of sweepers
1
59 Absenteesim of door to door garbage collector
1
60 Removal of Debris
3
61 Bio Medical waste/Health hazard waste removal
1
62 Obstruction of road by Trees branches
1
63 Complaints regarding burial ground
1
64 Complaints regarding public toilets
1
65 Complaints regarding restaurants / Function halls
1
66 Complaints regarding Dispensary
1
67 Improper Sweeping
1
68 Broken Bin
1
69 Garbage lorry with out Net
1
70 Transfer Station Smell
1
4
71 Spilling of Garbage from lorry
1
72 Complaints related to property tax
5
73 Complaints related to issue of Trade License
5
74 Complaints regarding Voter list
6
75 Inclusion, delection of correction in the Voter list
6
76 Complaints regarding Schools
3
77 Unauthorised Advt. Boards
3
78 Fevers - Dengue/Malaria/ Gastro-enteritis
2
79 Vaddi Leni Runalu
3
80 Non Receipt of Pensions (Disabled/ Old age/ Widow)
3
81 Sanction of Gas Connection Under Deepam Scheme
7
82 Complaints regarding all Sanctioned loans
7
83 Contamination of Water
1
84 Issues Related to Drinking Water Supply
2
85 Repair Bore wells
2
86 Water pipe leakage
2
87 UGD Over Flow
1
88 Non Sanction of Bank Linkage to the group
7
89 Provision of Placement after Training under ESTP
7
90 Disputes in SSG / SLF / TLF
7
91 Errors in demand Notice
7
6
After that, the Operator of the Counter, shall forward the application to the Jr.
Asst/Sr.Asst. of the concerned section, from whom the work-flow will begins under ERP and
the service shall be delivered to the Citizen as per the following SLA. Citizen gets sms at
various levels.
(B) Services through CRS:
After logged into http://crsorgi.gov.in portal, by the Puraseva Counter Operator, he
can:-
Report a Birth / Death to the Registrar and provide digital acknowledgement to the
citizen.
They can even receive a delayed event application from the citizen, generate payment
receipt and provide a digital acknowledgement after reporting the event to the
registrar.
In both the cases, it is the responsibility of the registrar to verify the correctness in the
events reported, and then approve / reject the event based on the facts of the case
submitted / received.
Receive Add Child Name requests from the Citizen, digitize the same in the CRS
portal duly verifying the proofs regarding the claim of authority to include the name
and can provide a manual acknowledgement stating the time bound of the service
delivery, payment details, etc.,.
Receive Add Corrections / Modification to the birth events request from the citizen,
digitize the same in CRS portal based on the facts in the proofs / documents submitted
and can provide a manual acknowledgement stating the time bound of the service
delivery, payment details, etc.,.
In the above cases, based on the facts of the case submitted, attaining satisfaction over
the supporting documents, the registrar may accept / reject the application submitted.
Receive applications from the citizen regarding death corrections and forward the
same to the registrar physically and provide a manual acknowledgement to the citizen,
as add corrections to the death events provision is not available with the DEO.
Receive application for Birth / Death search, if the event is registered, he / she can
issue certificate from the Counter itself duly collecting the amount from the citizen.
Non - Availability birth / death cannot be issued from the DEO login, but search can
be made, and if no record pertaining to the search criteria available, a manual request
may be done with the registrar and certificate can be received from the registrar. For
this purpose, a manual acknowledgement may be issued to the citizen pertaining to
this request from the DEO.
As a whole, the following services pertains to Birth & Death registration and issue of
Certificates under CRS system, can be submitted by the Citizens in the Puraseva Centres:-
8
All Sections Other Services if any , which are delivering
manually
I. Revenue Section
(a) Property Tax
1. New Assessment 15 days 3 days 3 days 3 days 3 days 3 days
2. Addition / Alteration 15 days 3 days 3 days 3 days 3 days 3 days
3. Revision Petition 30 days 6 days 6 days 6 days 6 days 6 days
4. General Revision Petition 15 days 3 days 3 days 3 days 3 days 3 days
5. Title Transfer – Full Transfer 3 days 1 day ½ day ½ day ½ day ½ day
(Registration not done)
6. Title Transfer – Registration 15 days 3 days 3 days 3 days 3 days 3 days
Already Done
7. Mutation / Title Transfer Fee - - - - - -
8. Tax Exemption 15 days 3 days 3 days 3 days 3 days 3 days
9 Tax Exemption 15 days 3 days 3 days 3 days 3 days 3 days
( Cancellation of Exemption)
10. Conversion of VLT to House 15 days 3 days 3 days 3 days 3 days 3 days
Tax
11. Sub Division ( Bifurcation ) 15 days 3 days 3 days 3 days 3 days 3 days
12 Vacancy Remission 15 days 3 days 3 days 3 days 3 days 3 days
13 Amalgamation 15 days 3 days 3 days 3 days 3 days 3 days
14. Demolition 15 days 3 days 3 days 3 days 3 days 3 days
15. Ownership Certificate 3 days 1 day ½ day ½ day ½ day ½ day
16. Valuation Certificate 3 days 1 day ½ day ½ day ½ day ½ day
17. Collection of Property tax - - - - - -
(b) Land Tax
18. Vacant Land New Assessment 15 days 3 days 3 days 3 days 3 days 3 days
19. Conversion of House Tax to 15 days 3 days 3 days 3 days 3 days 3 days
Land Tax (VLT)
20. Collection of Land Tax (VLT) - - - - - -
II.Engineering Section
Water Taps & Charges
21. New Connection 15 days 3 days 3 days 3 days 3 days 3 days
22. Additional Connection 15 days 3 days 3 days 3 days 3 days 3 days
23. Change of Usage 15 days 3 days 3 days 3 days 3 days 3 days
24. Closure of connection 7 days 2 days 2 days 1 day 1 day 1 day
25. Reconnection 15 days 3 days 3 days 3 days 3 days 3 days
26. Collection of Water Charges - - - - - -
III.Public Health Section
Trade License
27. New Trade 15 days 3 days 3 days 3 days 3 days 3 days
9
28 Renewal of Trade 7 days 2 days 2 days 1 day 1 day 1 day
29. Closure of Trade 7 days 2 days 2 days 1 day 1 day 1 day
30. Trade Title Change 7 days 2 days 2 days 1 day 1 day 1 day
31. Collection of Trade License - - - - - -
Fee.
32. Marriage Registration 7 days 2 days 2 days 1 day 1 day 1 day
IV.Town Planning Section
Advertisement Tax
33. New Advertisement 15 days 3 days 3 days 3 days 3 days 3 days
34. Renewal of Advertisement 7 days 2 days 2 days 1 day 1 day 1 day
35. Closure of Advertisement 7 days 2 days 2 days 1 day 1 day 1 day
36. Collection of Advertisement - - - - - -
Tax
Note:
Wherever the 4th level employee is not there, his time lines may be availed by the 1 st
level employee. Similarly, wherever, 3rd and 4th level employees are not there, their
time lines can be availed by the 1st and 2nd level employees. Also wherever the 3rd, 4th
and 5th level employees are not there, their time lines, may be availed by the 1 st level
employee.
SLA period of Birth & Death registration and issue of Certificates a t each level
under CRS:-
Section Municipal Total SLA SLA SLA SLA Zonal
Service No. of for for for for 4th Commiss
days 1st 2nd 3rd level ioner,
(SLA) level level level emp. Dy.
emp. emp. emp. Commr
(or)Com
missioner
Public I. Issuance of
Health Birth Certificate
(Vital
Statistics)
a) in case of Across
digitization of the
records (already Counte
registered) r
b) in case of other 5 days 1day 1 day 1 1 day 1 day
than (a) (to be
` day`
registered)
Child name 5 days 1day 1 day 1 1 day 1 day
inclusion in Birth
` day`
Certificate
Name correction 5 days 1day 1 day 1 1 day 1 day
in Birth Certificate
` day`
Non-availability 5 days 1day 1 day 1 1 day 1 day
certificate for
` day`
Birth Entry
10
II.Issuance of
death certificate
a) in case of Across
digitization of the
records (already Counte
registered) r
b) in case of other 5 days 1day 1 day 1 1 day 1 day
than (a) (to be
` day`
registered)
Name correction 5 days 1day 1 day 1 1 day 1 day
in Death
` day`
Certificate
Non-availability 5 days 1day 1 day 1 1 day 1 day
certificate for
` day`
death entry
SLA period of Other services at each level which are delivering manually in
the ULBs:-
Section Municipal Total SLA SLA SLA SLA Zonal
Service No. of for 1st for for for 4th Commiss
days level 2nd 3rd level ioner,
(SLA) emp. level level emp. Dy.
emp. emp. Commr
(or)Com
missioner
Revenue Temporary Use 5 1 1 1 1 1
(or) Town of
Planning Parks/Community
Halls/Play ground
Engineerin Road cutting 5 1 1 1 1 1
g permission for
individuals
Public Sanitation 5 1 1 1 1 1
Health Certificate
Public Registration of 5 1 1 1 1 1
Health Pet Dogs
Town Occupancy 5 1 1 1 1 1
Planning Certificate
Town Certified copy of 5 1 1 1 1 1
Planning Building
Permission
Town Land use 5 1 1 1 1 1
Planning certificate as per
Master Plan
11
All Other Services if 5 1 1 1 1 1
Sections any , which are
delivering
manually
12
After collection of the amount, he shall enter the complete application details in the
relevant screen in the ERP system and shall forward the same to the concerned clerk
who is dealing the services, by uploading the same along with it’s enclosures.
After that, acknowledgement will be generated in duplicate from the ERP system
which will indicate the date and time on which the citizen can obtain
Permission/License/ Certificate/Order/Proceedings etc., from the Service Centre
according to the mandated time frame. One copy of the same should be handed over
to the Citizen and another is an internal copy which will also contain the employee to
whom the application is being forwarded. Citizen will also be given access to get the
Permission/License/Certificate/Order/Proceedings etc., through ULB portal, in respect
of some services wherever practicable, apart from PURASEVA Centre
The PURASEVA Centre Operator bunches the documents submitted by the citizen
along with the internal copy of acknowledgement printout, with its enclosures and
shall handover the same to the concerned functionary in the next day morning without
fail.
The application is forwarded to the concerned functionary’s Inbox and the application
goes through its regular life cycle
The delivery of services ie., issue of permission/Licenses/Certificates and Orders shall
be issued from the PURASEVA Centre during 2.00 PM to 5.00 PM every day.
The prescribed Application forms for each of the service are attached to this
Circular and these shall be made available in the Puraseva Centres. Sufficient
copies should be got printed locally.
Application forms are to be issued free of cost.
Computers with LAN facility along with Printers shall be made available in the
Puraseva Centre as per requirement.
High-end Scanners should be made available.
Proper furniture (service counters, almarahs and chairs of good quality) shall be
provided.
Writing Desk and feedback box shall also be provided.
Signage and display boards within the Centre which pertains to the Services
offered along with SLA, Processing charges if any, shall be displayed at
conspicuous places both in English and Telugu languages.
14
Information handouts and citizen feedback forms with drop boxes are to be made
available for citizen information. Drop boxes will be opened by the Municipal
Manager once in a week and analyzed by the Commissioner.
Publicity:-
Wide publicity has to be arranged duly informing that the applications should be
submitted only through PURASEVA Centre /Mee-seva/Online and not directly to the
ULB Officials. The acknowledgement to the applications shall be obtained and the
applications submitted by the citizens can be tracked online or through the PuraSeva
App.
Layout:-
Five types of Layout Models are herewith attached with this circular for ready
reference. Please select a model as per the space available in your office premises and
establish the Puraseva Centre.
Compensation for delay in service:-
As per G.O. cited, if the above timeframes fixed, is not adhered to, compensation is to
be paid to the Applicant @ Rs. 50/- per day, towards loss of valuable time of the
applicant, in case of services of Revenue, Engineering and Health Sections and @
Rs.100/- per day, in case of services of Town Planning Section. This compensation
will be recovered from the person who delayed the service delivery. Disciplinary
action will be initiated against the defaulting employee, who has paid fine atleast 3
times in a year. Similar disciplinary action would be initiated against the persons
responsible who failed to pay fines imposed.
Not withstanding the recovery of the challan amount from the defaulting employee,
the said amount has to be paid to the Applicant, by way of a cheque which should be
prepared and handed over to the PURASEVA Centre counter, along with the delayed
15
Permission/License/Certificate/ Order/Proceedings etc., as a compensation to the
citizen.
Director
To
All the Commissioners of Urban Local Bodies in the State.
All the RDMAs in the State
Copy to the Director, e-seva for use of the prescribed application forms in the Mee-seva
counters
Copy to the Engineer-in-Chief, Public Health, A.P., Guntur
Copy to the Director of Town & Country Planning, A.P., Guntur
Copy to the S.F.
16
ABSTRACT
Sl. Service Name Form No.
No.
I. Revenue Section
1. Assessment/Re-assessment of PT 001
2. Assessment/Re-assessment of VLT 002
3. RP/GRP for PT 003
4. RP/GRP for VLT 004
5. Mutation (or) Transfer of Property 005
(Registration not done)
6 Mutation (or) Transfer of Property 006
(Registration already done)
7. PT exemption 007
8. Sub-division (or) Bifurcation of Property 008
9 Vacancy Remission 009
10. Amalgamation of Property 010
11. Demolition of Property 011
12 Ownership certificate 012
13. Valuation Certificate 013
II. Engineering Section
14. New/Additional Water Tap connection 014
15. Change of Usage of Water Tap connection 015
16. Closure of Water Tap connection 016
III. Public Health Section
17. New Trade License (Post approval time-line) 017
18. Renewal of License (Post approval time-line) 018
19. Change of name of the Trade 019
IV. Vital Statistics
20. Issuance of Birth Certificate 020
21. Child name inclusion in Birth Certificate (After One year) 021
22. Child name inclusion in Birth Certificate (within One 022
year)
23. Name correction in Birth Certificate 023
24. Non-availability certificate for Birth Entry 024
25. Issuance of Death Certificate 025
26. Non-availability certificate for death entry 026
27. Sanitation Certificate (Manual System) 027
28. Application for Marriage Registration 028
17
FORM – OO1
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Owner Details:
Aadhar No. Mobile No. Owner Name Gender Email Guardian Name
Address (S/o, D/o, W/o)
B. Property Particulars:
13.Pin Code
14.Amenities : 1. Lift [ ]
2. Toilets [ ]
3. Water Tap [ ]
4. Cable Connection [ ]
5. Electricity [ ]
6. Attached Bathroom [ ]
7. Water Harvesting [ ]
18
C. Assessment Details :
Effective Length Width Plinth Area Building Building Plan Plinth Area in
from (in Meter) (in Meter) (in Sq.Mt.) Plan Permission Building Plan
Date Permission date
No.
D. Documents:
i. Document Type 1. Patta Certificate (issued by Revenue Dept.) [ ]
2. Registered will deed [ ]
3. Un-registered will deed [ ]
4. Decre by Civil Court [ ]
5. Un-registered Documents / Notary Document [ ]
6. Registered Document [ ]
ii.Certificate No. & Date
(required only for patta
certificate)
iii.MRO Proceedings No. & Date
(required only for patta
certificate)
iv. Deed No. & Date
(required for Registered/Un-
registered will deed)
v. Testator and Witnesses Signed
(required if Un-registered will
deed)
vi. Decre No. & Date
(required for decre by civil court)
vii. Name of Court
(required for decre bv civil court)
viii. Document No. & Date
(required for Registered
Document)
19
E. Enclosures:
1. Photo of Property / Land [ ]
2. Building Permission copy [ ]
3. Attested copies of Property Documents
i. Patta Certificate [ ]
ii. MRO Proceedings [ ]
iii. Will Deed [ ]
iv. Decree Document [ ]
v. Registered Document [ ]
4. Two Non-Judicial Stamp papers of Rs.10 each [ ]
5. Copy of Death Certificate / Succession [ ]
Certificate / Legal Hair Certificate
6. Any other document [ ]
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible. Hence it is requested to assess my property.
Applicant
I have verified the application and the enclosures and the application qualifies for further verification.
Note:-
1. Classification of Building: (*)
RCC posh, RCC Ordinary, Madras Terrace, Mangalore Tiles, Country Tiles, AC or Zinc
Sheet
20
FORM – 002
______________________ MUNICIPALITY /
CORPORATION
File No
(to be generated by CSC)
A. Owner Details:
Aadhar No. Mobile No. Owner Name Gender Email Guardian Name
Address (S/o, D/o, W/o)
B. Property Particulars:
12.Pin Code
21
D. Documents:
i. Document Type 1. Patta Certificate (issued by Revenue Dept.) [ ]
2. Registered will deed [ ]
3. Un-registered will deed [ ]
4. Decre by Civil Court [ ]
5. Un-registered Documents / Notary Document [ ]
6. Registered Document [ ]
ii.Certificate No. & Date
(required only for patta certificate)
iii.MRO Proceedings No. & Date
(required only for patta certificate)
iv. Deed No. & Date
(required for Registered/Un-
registered will deed)
v. Testator and Witnesses Signed
(required if Un-registered will deed)
vi. Decre No. & Date
(required for decre by civil court)
vii. Name of Court
(required for decre bv civil court)
viii. Document No. & Date
(required for Registered
Document)
E. Enclosures:
1. Photo of Property / Land [ ]
2. Attested copies of Property Documents
i. Patta Certificate [ ]
ii. MRO Proceedings [ ]
iii. Will Deed [ ]
iv. Decree Document [ ]
v. Registered Document [ ]
3. Two Non-Judicial Stamp papers of Rs.10 each [ ]
4. Copy of Death Certificate / Succession [ ]
Certificate / Legal Hair Certificate
5. Any other document [ ]
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible. Hence it is requested to assess my property.
Applicant
I have verified the application and the enclosures and the application qualifies for further
verification.
FORM – 003
22
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1. Door No.
2. Assessment No.
3. Category of
Ownership
4. Property Type
5.Apartment / Complex
Name
6.Amenities : 1. Lift [ ]
2. Toilets [ ]
3. Water Tap [ ]
4. Cable Connection [ ]
5. Electricity [ ]
6. Attached Bathroom [ ]
7. Water Harvesting [ ]
C. Assessment Details :
23
Effective Length Width Plinth Area Building Building Plan Plinth Area in
from (in Meter) (in Meter) (in Sq.Mt.) Plan Permission Building Plan
Date Permission date
No.
D. Documents:
i. Document Type 1. Patta Certificate (issued by Revenue Dept.) [ ]
2. Registered will deed [ ]
3. Un-registered will deed [ ]
4. Decre by Civil Court [ ]
5. Un-registered Documents / Notary Document [ ]
6. Registered Document [ ]
ii.Certificate No. & Date
(required only for patta
certificate)
iii.MRO Proceedings No. & Date
(required only for patta
certificate)
iv. Deed No. & Date
(required for Registered/Un-
registered will deed)
v. Testator and Witnesses Signed
(required if Un-registered will
deed)
vi. Decre No. & Date
(required for decre by civil court)
vii. Name of Court
(required for decre bv civil court)
viii. Document No. & Date
(required for Registered
Document)
E. Enclosures:
1. Photo of Property / Land [ ]
2. Building Permission copy [ ]
3. Attested copies of Property Documents
i. Patta Certificate [ ]
ii. MRO Proceedings [ ]
iii. Will Deed [ ]
iv. Decree Document [ ]
v. Registered Document [ ]
4. Two Non-Judicial Stamp papers of Rs.10 each [ ]
5. Copy of Death Certificate / Succession [ ]
Certificate / Legal Hair Certificate
6. Any other document [ ]
24
Applicant Undertaking
I hereby declare that all the information mentioned above is true to my knowledge. In
case of any discrepancies I will be held responsible.
Note:-
1. Classification of Building: (*)
RCC posh, RCC Ordinary, Madras Terrace, Mangalore Tiles, Country Tiles, AC or
Zinc Sheet
25
FORM – 004
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1. Door No.
2.Assessment No.
3.Category of
Ownership
4.Property Type
5. Extent of Site (in Sq.
mts)
26
D. Documents:
i. Document Type 1. Patta Certificate (issued by Revenue Dept.) [ ]
2. Registered will deed [ ]
3. Un-registered will deed [ ]
4. Decre by Civil Court [ ]
5. Un-registered Documents / Notary Document [ ]
6. Registered Document [ ]
ii.Certificate No. & Date
(required only for patta
certificate)
iii.MRO Proceedings No. & Date
(required only for patta
certificate)
iv. Deed No. & Date
(required for Registered/Un-
registered will deed)
v. Testator and Witnesses Signed
(required if Un-registered will
deed)
vi. Decre No. & Date
(required for decre by civil court)
vii. Name of Court
(required for decre bv civil court)
viii. Document No. & Date
(required for Registered
Document)
E. Enclosures:
1. Photo of Property / Land [ ]
2. Attested copies of Property Documents
i. Patta Certificate [ ]
ii. MRO Proceedings [ ]
iii. Will Deed [ ]
iv. Decree Document [ ]
v. Registered Document [ ]
3. Two Non-Judicial Stamp papers of Rs.10 each [ ]
4. Copy of Death Certificate / Succession [ ]
Certificate / Legal Hair Certificate
5. Any other document [ ]
27
Applicant Undertaking
I hereby declare that all the information mentioned above is true to my knowledge. In
case of any discrepancies I will be held responsible.
28
FORM – 005
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1.Name of the Applicant
5.Transferer Name
6.Door No.
7.Assessment No.
B. Transferee Details:
Aadhar No. Mobile No. Owner Name Gender Email Guardian Name
Address (S/o, D/o, W/o)
C. Registration Details:
D. Enclosures:
1. Address proof of parties [ ]
2. Affidavit from seller and buyer [ ]
3. Registered title deed [ ]
7. Any other document [ ]
29
Applicant Undertaking :
I hereby declare that all the information mentioned above is true to my knowledge. In case of
any discrepancies I will be held responsible. Hence, I request you to Transfer the property in my
name basing on the documentary evidences.
I have verified the application and the enclosures and the application qualifies for
further verification.
30
FORM – 006
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1.Name of the Applicant
5.Transferer Name
6.Door No.
7.Assessment No.
B. Transferee Details:
Aadhar No. Mobile No. Owner Name Gender Email Guardian Name
Address (S/o, D/o, W/o)
C. Registration Details:
D. Enclosures:
1. Address proof of parties [ ]
2. Affidavit from seller and buyer [ ]
3. Registered title deed [ ]
7. Any other document [ ]
31
Applicant Undertaking :
I hereby declare that all the information mentioned above is true to my knowledge. In case of
any discrepancies I will be held responsible. Hence, I request you to Transfer the property in my
name basing on the documentary evidences.
I have verified the application and the enclosures and the application qualifies for
further verification.
32
FORM – 007
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
33
2. In case of charitable institutions:-
i.
ii.
iii.
iv.
v.
3. In case of Ex-Service Man/In-Service man:
i. Proof of identify
ii. Photo of the Applicant
Applicant Undertaking
I have verified the application and the enclosures and the application
qualifies for further verification.
34
FORM – 008
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1.Name of the Applicant
5.Door No.
6.Assessment No.
B. Assessment Details :
35
Effective Length Width Plinth Area Building Building Plan Plinth Area in
from (in Meter) (in Meter) (in Sq.Mt.) Plan Permission Building Plan
Date Permission date
No.
Applicant Undertaking
I have verified the application and the enclosures and the application
qualifies for further verification.
Note:-
1. Classification of Building: (*)
RCC posh, RCC Ordinary, Madras Terrace, Mangalore Tiles, Country Tiles, AC or
Zinc Sheet
36
FORM – 009
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
C. Enclosures:-
37
Applicant Undertaking
I have verified the application and the enclosures and the application qualifies for
further verification.
38
FORM – 010
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
C. Owners to be added:
Aadhar No. Mobile No. Owner Name Gender Email Guardian Name
Address (S/o, D/o, W/o)
D. Property Particulars:
1.Category of
Ownership
2.Property Type
3.Apartment / Complex
Name
4.Locality
5.Revenue Zone No.
6.Revenue Ward No.
39
7.Revenue Block No.
8.Street No.
9.Election Ward No.
10.Property Address
11.Pin Code
12.Amenities : 1. Lift [ ]
2. Toilets [ ]
3. Water Tap [ ]
4. Cable Connection [ ]
5. Electricity [ ]
6. Attached Bathroom [ ]
7. Water Harvesting [ ]
Effective Length Width Plinth Area Building Building Plan Plinth Area in
from (in Meter) (in Meter) (in Sq.Mt.) Plan Permission Building Plan
Date Permission date
No.
40
Applicant Undertaking
I have verified the application and the enclosures and the application
qualifies for further verification.
Note:-
1. Classification of Building: (*)
RCC posh, RCC Ordinary, Madras Terrace, Mangalore Tiles, Country Tiles, AC or
Zinc Sheet
41
FORM – 011
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
7.Date of demolition
1.Survey No.
2.Patta No. (If it is a patta)
3.Vacant Land Area (in Sq.Mtr.)
4.Market Value (per Sq.Mtr.)
5.Document Value
6.Effective date
7.Surrounding Boundaries:
North –
East –
West –
South -
42
Applicant Undertaking
I have verified the application and the enclosures and the application
qualifies for further verification.
43
FORM – 012
______________________ MUNICIPALITY / CORPORATION
APPLICATION FOR OWNERSHIP CERTIFICATE
File No
(to be generated by CSC)
Applicant Particulars:
1.Name of the Applicant
5.Door No.
Applicant Undertaking
44
FORM – 013
______________________ MUNICIPALITY / CORPORATION
APPLICATION FOR VALUATION CERTIFICATE
File No
(to be generated by CSC)
A. Applicant Particulars:
1.Name of the Applicant
5.Door No.
B. ENCLOSURES: -
1. Photo of the Owner
2. Building front elevation photo.
Applicant Undertaking
45
FORM – 014
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
B. Connection Details :
C. Enclosures:
1. Property Tax receipt [ ]
2. Distribution Line Location Map [ ]
3. White Ration Card (in case of BPL) [ ]
4. 20/- Non Judicial Stamp Paper [ ]
5. Any other document [ ]
46
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible.Hence it is requested to accord sanction for Water Tap
Connection / Additional Water Tap Connection in my house.
Applicant
I have verified the application and the enclosures and the application qualifies for further verification.
FORM – 015
______________________ MUNICIPALITY / CORPORATION
47
APPLICATION FOR CHANGE IN USAGE OF WATER TAP CONNECTION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
7.Consumer No.
B. Connection Details :
C. Enclosures:
1. Documents if any [ ]
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible. Hence it is requested to change in usage of my water tap
connection.
Applicant
I have verified the application and the enclosures and the application qualifies for further verification.
48
FORM – 016
______________________ MUNICIPALITY / CORPORATION
File No
(to be generated by CSC)
A. Applicant Particulars:
5.Door No.
6.Assessment No.
7.Consumer No.
C. Enclosures:
1. Document if any [ ]
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible.Hence it is requested to assess disconnect my water tap
connection in view of the reasons mentioned above.
Applicant
I have verified the application and the enclosures and the application qualifies for further verification.
49
FORM – 017
______________________ MUNICIPALITY / CORPORATION APPLICATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1. Name of the Applicant
B. Trade Details :
1. Nature of Trade
2. Title of Trade
C. Enclosures:
1. Self Assessment Form [ ]
2. Rental Deed/Lease Deed/Sale Deed [ ]
3. Property tax receipt up-to-date paid [ ]
4. Location plans – Blue Print Copies -3 [ ]
5. NOC from two Immediate neighbours [ ]
6. Sanctioned Plan. [ ]
7. Passport Size Photos -2 [ ]
50
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In
case of any discrepancies if arises I will be held responsible. Hence I request you to issue
me D & O Trade License.
51
FORM – 018
______________________ MUNICIPALITY / CORPORATION APPLICATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1. Name of the Applicant
B. Trade Details :
1. Nature of Trade
2. Title of Trade
C. Enclosures:
1. Property tax receipt up-to-date paid [ ]
52
Applicant Undertaking:
I hereby declare that all the information mentioned above is true to my knowledge. In
case of any discrepancies if arises I will be held responsible. Hence I request you to issue
me D & O Trade License.
53
FORM – 019
______________________ MUNICIPALITY / CORPORATION APPLICATION
File No
(to be generated by CSC)
A. Applicant Particulars:
1. Name of the Applicant
B. Trade Details :
C. Enclosures:
1. Documents if any [ ]
Applicant Undertaking:
54
I hereby declare that all the information mentioned above is true to my knowledge. In
case of any discrepancies if arises I will be held responsible. Hence I request you to change the
Title of the Trade.
55
FORM - 020
______________________ MUNICIPALITY / CORPORATION
1. Date Of Birth
2. Se x
3. Child Name
a. If Registered Mention the Child Name.
b. If Child Name not included a separate form to be filled by the Father and Mother of the
child
4. Name of the Father
6. Place of Birth
(Tick the appropriate entry a, b, c below and give the name of the Hospital/Institute or the Address of
the House where the Birth took place.lf other place give location)
a) Hospital/Institution Name
b) House Address
c) Other place
7. No.Of Copies Required
Telephone No:
Note:- Birth certificate will be issued subject to entry found Registered in Municipal records.
56
FORM – 021
______________________ MUNICIPALITY / CORPORATION
From To
Name The Registrar of Birth and Deaths,
Address:
Telephone No:
Sir,
I _____________________________________________________________________S/o.
/W/o._______________________
I hereby enclose the following photo copies with attestation for issuance child name inclusion in certificate
1. Ration Card/ any other Residence Proof
2. School Bonafied Certificate
3. Notarized Affidavit
57
4. Birth Certificate
58
FORM – 022
From To
Address:
Telephone No:
Sir,
III____________________________________________________________________S/o./W/
o._______________________________
59
FORM – 023
I_____________________________S/o________________________________
_Aged about_______years working as
(Designation and complete address of the individual of the firm)
Residing at
__________________________________________________________________________
__________________(Complete Door No. Street and Station has to be stated with Telephone No).
Declare that
I know Sri/Smt____________________________________
S/o/W/o______________________
___________________ as a resident of ___________________________________________________
The signature of the declarant is taken in my presence and the contents mentioned by the Declarant are
True and correct to the best of my knowledge and belief.
1. 2.
The following documents should be produced by the declarant for name corrections in Birth/Death
registers:
1. Declaration by the nearest relative (Parents/Childres`s/Spouse) in case of death and either father
or mother in case of liver Birth
2. The declaration stated should be true and correct by two Gazatted Officers (Names of Gazetted
Officers are to be written in CAPITALS).
3. Notary Affidavit on (Rs.10/- Non Judicial Stamped Paper).
4. The Original Birth / Death Certificates already taken are to be returned
5. Documentary Evidences like Educational Certificates, Election ID Card, Ration Card, Passport,
Driving Licenses, Marriage Certificate, LIC Policies, Caste Certificates, Property Papers, etc.,
(Evidence to be submitted before Birth of the Child or Death of the Deceased)
6. Consent Letter from the concerned Hospital regarding the correction to the effect
7. Other Child Certificates if any
8. In case of Medico Legal Death a) FIR b) Post Mortem Report c)Form_2 by concerned Police
Station
9. Any other support documents if any please specify.
61
FORM – 024
From To
Name: The Registrar Birth and Death,
Address:
Telephone No:
Sir,
Sub: - Request of Non-availability Certificate —Reg.
Ref: - Your Endorsement Dated No.
***
I,____________________________________S/o./W/o._______________________________
Aged about_________________years working as___________________(Designation & office
Address) Residing at H.No____________________________________________________
(Complete door no.)
I hereby enclose the following photo copies with attestation for issuance of Non-Availability
certificate.
62
FORM – 025
1. Date Of Death
2. Name of the Deceased
3. Sex of the Deceased
4. Name of the Father of the deceased:
5. Name of the Mother
6. Place of Death
(Tick the appropriate entry a, b, c below and give the name of the Hospital/Institute or the Address
of the House where the Death took place. If other place give location)
a) Hospital/Institution Name :
b) House Address
c) Other place
7. No. of Copies Required
8. a) Do you want the Death Certificate by Courier- (Yes / No.)
b) If Yes give Name and Address with Pin Code
Telephone No:
Note:- Death certificate will be issued subject to entry found Registered in Municipal records.
63
FORM – 026
From To
Name: The Registrar of Birth and Deaths,
Address:
Telephone No:
Sir,
><<>><
I,________________________________S/o./W/o._____________________________
on____________
(Date of Birth)
I hereby enclose the following photo copies with attestation for issuance of Non-Availability
certificate.
1. Ration Card/Any other Residence Proof
2. Notarized Affidavit
3. Other Documentary Evidences to prove the place of Death
4. Burial Ground Receipt
5. In case of Medico Legal cases
a) FIR (b) PM Report (c) Form_2 given by concerned Police Station
6. Any other supporting documents if any please specify
Signature of the
Applicant
64
65
FORM – 027
A. Applicant Particulars
1. Circle No.
2. Name of the applicant
3. Father's Name / Husband Name
4. Postal Address of the Applicant
5. Address of the premises seeking
sanitation certificate
6. Contact (Mobile) No.
8. Property Tax Assessment No. of
Business establishment
B.
1. Nature of business establishment
2. The premises is [ ] Own [ ]Rented [ ]Lease
I hereby declare that all the information mentioned above is true to my knowledge. In case of any
discrepancies if arises I will be held responsible. Hence I request you to issue me Sanitation
certificate.
List of Enclosures
1. Attested copy of property documents (own)
2. Attested copy of lease agreement (in case lease / rent)
3. Property Tax Receipt