30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764

Haider Farid Rodriguez Moreno <[email protected]>

Tercer intento de contacto caso INC000006141764

2 mensajes

Haider Farid Rodriguez Moreno <[email protected]> 30 de diciembre de 2022, 14:45

Para: [email protected], [email protected]

Estimado usuario, 
  
Nos hemos intentado comunicar con ud desde Workplace TI a fin de dar solución al caso INC000006141764 relacionado con (Falla Remedy), al
número de contacto 3176567928 sin lograr respuesta, por lo cual hemos dejado nota de voz. 
  
Por favor indicarnos horario en el cual nos podemos contactar con ud (Horario de atención: Lunes a viernes de 7:00 a 19:00 horas) e informar
número de contacto alternativo para poder brindar la gestión correspondiente. 
  
En caso de no obtener respuesta a este e-mail dentro de las próximas 4 horas hábiles, intentaremos un nuevo contacto telefónico, este caso
vence dd/12/22. 
--

[email protected] <[email protected]> 30 de diciembre de 2022, 14:45

Para: [email protected]

Your message to [email protected] couldn't be delivered.

lgchavez wasn't found at oesia.com.

haider.rodriguez Office 365 lgchavez

Action Required Recipient

Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:

Send the message again following these steps: In Outlook, open

this non-delivery report (NDR) and choose Send Again from the
Report ribbon. In Outlook on the web, select this NDR, then select
the link "To send this message again, click here." Then delete
and retype the entire recipient address. If prompted with an Auto-
Complete List suggestion don't select it. After typing the complete
address, click Send.

https://mail.google.com/mail/u/2/?ik=0bf63015b8&view=pt&search=all&permthid=thread-a%3Ar670364212091995902&simpl=msg-a%3Ar-814154585… 1/9
30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764

Contact the recipient (by phone, for example) to check that the
address is correct.
The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
Clear the recipient Auto-Complete List in Outlook or Outlook on
the web by following the steps in this article: Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the
message again. Retype the entire recipient address before
selecting Send.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins

Status code 554 5.4.14

Typically this error occurs because the recipient email address is incorrect or doesn't
exist at the destination domain. This can usually be fixed by the sender. However,
sometimes the issue needs to be fixed by the recipient or the recipient's email admin. If
the steps in the How to Fix It section above don't fix the problem, and you're the email
admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is
correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using
directory synchronization make sure the recipient's email address is synced correctly in
both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A
forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding
address settings, or by the recipient via the Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail flow settings
or MX records can cause this error. Check your Office 365 mail flow settings to make
sure your domain and any mail flow connectors are set up correctly. Also, work with your
domain registrar to make sure the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving organization's email
settings are misconfigured, creating a mail loop when a message is sent to an address
that isn't found in their directory. This usually won't disrupt mail flow for recipients that
actually exist, but the recipient's email admin should fix the misconfiguration to reduce
the chance of any other mail flow issues. A common cause for this loop is that the
recipient's domain is configured as "Internal Relay" when it should be "Authoritative."
Another common cause for the loop is that both the sender and recipient are part of the
same organization, but the sender's mailbox is hosted by Office 365, while the recipient's
mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-
premises email servers is missing or misconfigured. To fix this, the recipient's email
admin should create a correctly configured outbound connector in Office 365 to route
the message to the on-premises mailbox.

For more information and tips to fix this problem, see Fix email delivery issues for error
code 5.4.14 in Office 365.

Original Message Details

Created Date: 12/30/2022 7:45:17 PM
Sender Address: [email protected]
Recipient Address: [email protected]
Subject: Tercer intento de contacto caso INC000006141764

https://mail.google.com/mail/u/2/?ik=0bf63015b8&view=pt&search=all&permthid=thread-a%3Ar670364212091995902&simpl=msg-a%3Ar-814154585… 2/9
30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764

Error Details
Reported error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[AM0EUR02FT059.eop-EUR02.prod.protection.outlook.com]
DSN generated by: PAXPR05MB8755.eurprd05.prod.outlook.com

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME

12/30/2022

1 mail-ed1-f46.google.com SMTP 12 sec

7:45:29 PM

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
DB5EUR02FT018.mail.protection.
2 mail-ed1-f46.google.com cipher=TLS_ECDHE_RSA_WITH_AES_ *
7:45:29 PM outlook.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
DB5EUR02FT018.eop- DU2PR04CA0309.outlook.
3 cipher=TLS_ECDHE_RSA_WITH_AES_ *
7:45:29 PM EUR02.prod.protection.outlook.com office365.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
DU2PR04CA0309.eurprd04.prod. AS2PR05MB10659.eurprd05.prod.
4 cipher=TLS_ECDHE_RSA_WITH_AES_ *
7:45:29 PM outlook.com outlook.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
EUR04-VI1-obe.outbound. AM0EUR02FT040.mail.protection.
5 cipher=TLS_ECDHE_RSA_WITH_AES_ 2 sec
7:45:31 PM protection.outlook.com outlook.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
AM0EUR02FT040.eop- AS9PR06CA0648.outlook.
6 cipher=TLS_ECDHE_RSA_WITH_AES_ *
7:45:31 PM EUR02.prod.protection.outlook.com office365.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
AS9PR06CA0648.eurprd06.prod. DU0PR05MB9383.eurprd05.prod.
7 cipher=TLS_ECDHE_RSA_WITH_AES_ 1 sec
7:45:32 PM outlook.com outlook.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
EUR05-AM6-obe.outbound. VI1EUR02FT054.mail.protection.
8 cipher=TLS_ECDHE_RSA_WITH_AES_ 1 sec
7:45:33 PM protection.outlook.com outlook.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
VI1EUR02FT054.eop-EUR02.prod. ZR0P278CA0087.outlook.
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7:45:33 PM protection.outlook.com office365.com
256_GCM_SHA384)

Microsoft SMTP Server (version=TLS1_2,

12/30/2022
ZR0P278CA0087.CHEP278.PROD. PAXPR05MB8755.eurprd05.prod.
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256_GCM_SHA384)

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30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764
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30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764
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---------- Mensaje reenviado ----------

From: Haider Farid Rodriguez Moreno <[email protected]>

To: [email protected], [email protected]

Cc: 

Bcc: 

Date: Fri, 30 Dec 2022 14:45:17 -0500

Subject: Tercer intento de contacto caso INC000006141764

https://mail.google.com/mail/u/2/?ik=0bf63015b8&view=pt&search=all&permthid=thread-a%3Ar670364212091995902&simpl=msg-a%3Ar-814154585… 7/9
30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764

ATENCIÓN: Este correo electrónico proviene de una

cuenta que no pertenece al Grupo Oesía. Por favor, no haga clic sobre enlaces o abra
archivos adjuntos, a menos que conozca al remitente y considere de forma razonable que el contenido es seguro. En caso de duda contacte con:
[email protected]

ATENCIÓN: Este correo electrónico proviene de una

cuenta que no pertenece al Grupo Oesía. Por favor, no haga clic sobre enlaces o abra
archivos adjuntos, a menos que conozca al remitente y considere de forma razonable que el contenido es seguro. En caso de duda contacte con:
[email protected]

ATENCIÓN: Este correo electrónico proviene de una

cuenta que no pertenece al Grupo Oesía. Por favor, no haga clic sobre enlaces o abra
archivos adjuntos, a menos que conozca al remitente y considere de forma razonable que el contenido es seguro. En caso de duda contacte con:
[email protected]

Estimado usuario, 

  

Nos

hemos intentado comunicar con ud

desde Workplace

TI a fin de dar solución al caso INC000006141764 relacionado con (Falla Remedy), al número de contacto 3176567928 sin lograr respuesta, por lo
cual hemos dejado nota de voz. 

  

Por

favor indicarnos horario en el cual nos podemos contactar con ud

(Horario de atención: Lunes

a viernes de 7:00 a 19:00 horas) e informar número de contacto alternativo para poder brindar la gestión correspondiente. 

  

En

caso de no obtener respuesta a este e-mail dentro de las próximas 4 horas hábiles, intentaremos un nuevo contacto telefónico, este caso vence

dd/12/22. 
--

Este correo electrónico y la información contenida en él es confidencial, dirigiéndose exclusivamente al destinatario mencionado en el encabezamiento. Si hubiese recibido o
accedido a este mensaje
por error, le rogamos que nos lo comunique y proceda a destruirlo de inmediato. Cualquier divulgación, copia, distribución o utilización no autorizada
de la información contenida en la mismo está prohibida por la legislación vigente. Los datos personales facilitados
por usted o por terceros forman parte de un fichero
responsabilidad de Grupo FRACTALIA con la finalidad de gestionar y mantener los contactos y relaciones que se produzcan como consecuencia de la relación que mantiene
con Grupo FRACTALIA. Normalmente, la base
jurídica que legitima este tratamiento, será su consentimiento, el interés legítimo o la necesidad para gestionar una relación
contractual o similar. El plazo de conservación de sus datos vendrá determinado por la relación que mantiene con nosotros. El servicio
de correo electrónico de Grupo

https://mail.google.com/mail/u/2/?ik=0bf63015b8&view=pt&search=all&permthid=thread-a%3Ar670364212091995902&simpl=msg-a%3Ar-814154585… 8/9
30/12/22, 14:46 Correo de Fractalia Remote Systems - Tercer intento de contacto caso INC000006141764
FRACTALIA está externalizado con Google, lo cual puede implicar una transferencia internacional de sus datos de contacto a Estados Unidos; no obstante, Google aporta
garantías adecuadas de protección de datos, mediante la adhesión
al marco del Escudo de Privacidad, y la autorización de la Agencia Española de Protección de Datos (AEPD)
para transferir datos personales a Estados Unidos. Para más información al respecto, o para ejercer sus derechos de acceso, rectificación, cancelación/supresión,
oposición,
limitación o portabilidad, dirija una comunicación por escrito a Calle Ronda de Poniente, 2, Edificio 8, 2ª planta, 28760 Tres Cantos, Madrid o dirección de correo electrónico:
[email protected]. Asimismo, en caso de considerar vulnerado
su derecho a la protección de datos personales, podrá interponer una reclamación ante la AEPD (www.agpd.es).

https://mail.google.com/mail/u/2/?ik=0bf63015b8&view=pt&search=all&permthid=thread-a%3Ar670364212091995902&simpl=msg-a%3Ar-814154585… 9/9