Resume-Manish Jain-Jan2022

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Manish Jain

Mobile: 7033097812 ~ E-Mail: mkrjain@gmail.com

Service Delivery
Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality
parameters, as per project management & best practice guidelines

Profile Summary
Prince2 certified with over 18 Years of rich experience in:

- Service Delivery - Project Management - Problem Management


- Change Management - Team Management & Mentoring - Building Project Execution Team
- Disaster Recovery Planning Execution - SLA Management & Governance - Hardware/ Services Migration

 A technocrat with hands on experience in leading teams for successful project implementation while ensuring a high-
quality customer experience, elevating customer satisfaction in line with SLAs and work processes
 Proficient at planning, conceptualizing, and monitoring project activities
 Demonstrated excellence in carrying out project budget planning & analysis, outsourcing strategies and managing
contracts
 Proficient in Critical Network/ Services Migration planning and execution.
 Skilled in conducting milestone-based reviews, to ensure project completion adhering to planned timelines, quality goals
and budget of the project.
 Successfully implemented project which enhanced, optimized resources utilization.
 Proven abilities in delivering complex projects.
 Customer centric approach minimizing escalations from stakeholders.
 Excellent communication and interpersonal skills.

Organizational Experience

Jul 2014 - Present Cisco, Gurgaon as Project/ Operations Manager (Consultant)

Oct 2013- July 2014 Huston Technologies Delhi as Head Projects

Aug 2008 - Sep 2013 Nokia Siemens Networks Gurgaon as Project Manager

Feb 2008 - Aug 2018 Nokia Siemens Networks Gurgaon as Project Manager (Consultant)

May 2006- Jan 2008 Telenity INC Delhi as Project Manager

Oct 2005 –April 2006 Nokia India Gurgaon as Care Manager (Consultant)

Oct 2003- Sep 2005 Tirumala Seven Hills Delhi as Product Manager

Key Result Areas

Service Management & Governance: Implemented New Product Features & SW Release across network. Defined Service
Catalogue, SLAs & OLAs and control processes. Deployed Disaster Recovery practices, Ensured adherence to the Governance
model and 100% process compliance.

Operations & Service Delivery: Assessing reports to identify trends, facilitating in devising and implementing plans to
improve delivery standards. Defining service standards guidelines that serve as benchmark for excellent service delivery,
Monitoring SLAs, ensuring timely closure of priority tickets, handle escalations, implementing & migrating systems to
upgraded versions to achieve maximum efficiency.

Change Management: Conducting project meetings/ reviews, communication to teams on ground to disseminate and drive
changes. Assessing the effectiveness of change management approach; securing approval of change; processing Emergency
Change Requests and publishing change notifications. Prepare and agree on comprehensive release and deployment plans,
adhere to deployment model & processes, and ensure deployments in production are successful.
Problem Management: Managing incidents / problems related to the services offered. Communicating with both the external
customer community as well as internal stakeholders for incidents reported to the Service Desk for prompt resolution.
Updating the incident / problem periodically with the actions / RCA undertaken throughout. Ensuring 100% compliance to
processes and guidelines. Updating knowledge base with solution / known errors for future use.

Highlights:
 Pivotal in developing & delivering solutions that assess, plan, architect, design and implement technology solutions for
enterprise-wide heterogeneous environments to meet business requirements which include change and configuration
management, migration of services/ swap of node, service level and problem management, capacity and performance
management, cost and risk management, etc.
 Efficiently recovered an inherited project which was in jeopardy of being lost due to inefficient service delivery.
Implemented revised deployment and communication plan among the team and stakeholders by winning their trust.
Outcome was that project delivered on time and met Customer’s Approval.
 Essayed a stellar role in taking transformative and Team Restructuring initiatives to execute projects on time and within
budget.
 Engage customer hierarchy in Technical Solution Document review and approved process at various levels. Managed
implementation  SIT testing  UAT Testing to ensure that applications are in line with requirements mutually agreed
between customer and team.

Education
2003 Diploma in Communication and Network Technologies, Delhi
2005 Post Graduate Diploma in Telecom Management, Aegis School of Technologies, Indore

Certifications
 Prince 2 Certified
 CCAN
 MCSE

Please find the attached annexure for projects handled


Annexure
Projects Handled

With Cisco
Duration Mar’2020 - Present
Project: Bharti Airtel Ltd.
Team Size: 25
Role: Operation’s/ Project Manager
Description:
Operations Manager for Bharti MPLS NW, taking care of day-to-day trouble tickets and getting NW services restored
with support of FTS and TAC team. Customer reports cases (S1/ S2/ S3) based on the criticality of issue in the NW.
We Are ensuring TAC support (24/7) is available to troubleshoot and isolate the issue. This also includes Managing
Customers Sentiments by ensuring quick response from FTS team or TAC teams. Role also includes RMA Management
(Good and Faulty HW management) as per the agreed SLA.

Role: Project Management:


Team Size: 20
Description:
Multiple Projects
 Upgrade & Migration of services from TACAS to ISE (User Authentication Services).
 Upgrade and Migration of RA VPN (Remote Access NW).
 POC of CUPs at Bharti Lab (PACO NW).
 POC of 5G NW at Bharti Lab (PACO NW).

Duration Oct2018 - Mar’2020


Project: Bharti Airtel Ltd.
Team Size: 25 + Partner’s
Role: Project Manager
Description:
LDOS Project – A PAN India Brown Field Project, Swap of Cisco 7600 Series Routers and 4500 Series Switches to ASR 903 & ASR
920 including Migration of Services on Core Routers - ASR 9912 Routers. Role includes Deployment Planning Managing and
Governing of Project along with securing pre planned Maintenance Window (MW) from NOC and getting the MW executed as per
agreed timelines of NOC timelines. Also ensuring site survey and Material movement is done well in advance/ as per the agreed
plan.
Project Core Swap- A PAN India MPLS Capacity Expansion of Bharti from 10G NW to 40G/ 100G NW. This includes expansion
in the NW by adding T3 & T4 locations. Role includes MW Planning Managing and Governing MW by securing getting the MW
executed as per agreed timelines of NOC timelines.

Duration June’ 2016 till Oct’2018


Project: Bharti Airtel Ltd. -- Packet Core
Team Size: 18
Role: Change Manager
Description:
Change/Project Manager. Bharti Cisco’s Packet Core integrating solution with Bharti for 3G / 4G data users. As a part of change
management, responsible for A New Feature/ Service testing and implementation on the 1st Node. Managing Software Upgrades
and Updates for Cisco deployed NW elements (MME/ SPG/ NEXUS/ CORE/ CGNAT). Prime interface for Customer for day-to-day
support if required for Change Activity and for any new Feature/ Function Testing requirement of Airtel.

Duration July’ 2014 till May’2018


Project: RJIL – Reliance Jio Circle Deployment Jharkhand/ UP West & Uttaranchal
Team Size: 25 + Partner’s
Role: Project Manager
Description:
JIO with partner with Cisco had deployed a Green Field MPLS based NW, offering Voice and data services to end Customers and
Corporates in form LTE NW, High Speed Data Services, Data Centers etc.
One of the Project Manager for PAN India MPLS NW deployment by Reliance Jio. Governed UP West, Uttaranchal and Jharkhand
circle. Role includes Planning, Deployment and Making Site Live (Ready for Radiation/ Service) as per the plan agreed with JIO’s
respective circle team. Also ensuring site survey and Material movement is done well in advance/ as per the agreed plan.

With Houston

Project: Project Deployment for TCIL/NIFT, NBCC, RailTel.


Team Size: 15
Role: Head of Project’s
Description:
Huston Technologies is Network Integration organization, dealing in Government & Private Sectors including ISP/GSPs.
Partnered with Oracle/ Cisco/ Juniper/ IBM with focus on providing high technology solutions and services. Been responsible
for daily Sync-up with Sales & Pre-Sales team for ongoing project & future funnel, preparing efforts estimation/ costing of
services for upcoming RFPs / proposals.

With Nokia Siemens Network

Project: Service Equivalency (BSNL PH V)


Team Size: 25+ Partner’s
Role: Project Manager
Description:
This Project is a part of a massive Phase V deployment for BSNL by Ericsson India. EIL been the lowest 2nd bidder hence was
awarded with North Zone by BSNL to deploy 3G NW under BSNL PH V along with upgrade the NW of previous NW supplier of
BSNL i.e. Nokia India called Service Equivalency. Hence with a strategic tie up between EIL and NSN India, NSN agreed to upgrade
the NW deployed Nokia’s PH IV/ PH IV++. As Nokia Scope we were responsible for the upgrade of #151 BSC/ RAN along with
forklift of #8 OSS (NETACT) deployed across #8 Circles of BSNL North Zone along with Acceptance by end Customer (BSNL T&D
and O&M team).

Project: BSNL PH IV & IV


Team Size: 20
Role: Zonal Project Manager
Description:
BSNL had awarded Nokia India with BSNL PH IV and IV++ for North Zone. Deployment consists of Core (MSC/ BSC, Radio (RF)
along with VAS nodes portfolio (MMSC/ SMSC/ SMLC/ LBA/ LBS etc.) across #8 circles of BSNL North.
Where post deployment Validation as per BSNL/ TAC specifications and Acceptance testing as per BSNL T&D wind was in scope.
We were able to handover the completed project to BSNL as per the norms of TEC & T&D wing of BSNL with realization of NSN
payments as per the contract.
My role was to complete the Core & VAS hand over with BSNL as per the specifications and incase of deviations work with
technical team & Product team to clear the deviations as raised by BSNL.

Project: Indian Air Force- 3G trail


Team Size: 12
Role: Project Manager
Description:
Indian Air Force has raised a RFP for deployment of 3G NW strictly for Air Force team. RFP was evaluated under #2 parts i.e.
commercial & technical.
Conduct field trail of 3G capabilities along with Core, VAS & Radio (RF) was also scoped in the technical evaluation. NSN team was
the 1st OEM who successfully demonstrated his 3G capabilities in #2 phases. Demonstration of VAS capabilities at NSN Bangalore
Lab environment and at Indian Air Force- Samana (Gujarat) Air Base, with actual Radio deployment and capabilities

Project: BSNL PH IV & IV


Team Size: 25
Role: Validation Manager
Description:
BSNL had awarded Nokia India with BSNL PH IV and IV++ for North Zone. Deployment consists of Core (MSC/ BSC, Radio (RF)
along with VAS nodes portfolio (MMSC/ SMSC/ SMLC/ LBA/ LBS etc.) across #8 circles of BSNL North.
Where post deployment Validation as per BSNL/ TAC specifications and Acceptance testing as per BSNL T&D wind was in scope.
NSN was able to clear all the validation clause with minimum penalty (approx. 3% of BID value) in comparison to other suppliers
of South, East & West Zone of BSNL.
With Telenity

Project: BSNL PHIV East & South Zone


Team Size: 25
Role: Project Manager
Description:
Telenity was awarded LBA Services deployment for BSNL by Nokia & Nortel Networks for North, East & South Zones.
I was responsible for Program management for North & East Zone.
Responsibilities:
 Formulation of project plans, scheduling and managing resources for timely project execution of Location Based Services/
Applications (LBS/LBA).
 Closely worked with M/s Nokia & M/s Nortel Networks along with for Integration, Validation, Acceptance and Testing of
all LBA services for commercial launch of services in BSNL East & North Zone.

With Nokia India

Project: BSNL PHIV (Rajasthan Circle)


Role: Care Coordinator
Team Size: 20
Description:
Nokia had deployed Core and Radio NW for BSNL under PHIV for North Zone, as per contractual obligation Nokia was also
responsible for the operations of the infra and nodes under AMC. Rajasthan Circle was #1 of #8 Circles of North Zone, having
install base of #2 MSC, #30 BSC having #800+ Cell sites.
Responsibilities
 Periodic review meeting with O&M heads of BSNL Rajasthan (DGM/ DE O&M)
 Support to BSNL as per the defined KPI’s and SLA between Nokia and BSNL
 Supervision of 15 O&M Engineers (direct and indirect subordinates) deployed for O&M activities in Rajasthan Circle.

With Tirumala Seven Hills

Project: RCOM/ Tata Tele Services/ MTNL


Role: Product/ Project Manager
Team Size: 15
Description:
Tirumala benign product promoting company, which tie up with International OEMs as a sole distributorship in India like
Nemo RF testing tools, Sierra Wireless Data Cards, ANDO –OTDR, Repeaters & Antenna line, DSL/ ADSL Modems.
Responsibilities
 Responsible for evaluation of the products, type approval/validation
 Provided active support in formulating the GR/IR specs, RFQ and type approval for various wireless products from
MTNL/BSNL/TEC and TTSL
 Explore business opportunities with Telecom Technology/product leader’s manufacturers for possible strategic product-
based alliance.
 Marketing, Promotion and Product Support for Voice/Data Cards from Sierra Wireless, Nemo Technologies (RF
Optimization Tool), Channel Selective Repeaters of Avitec, Repeater Systems (AOR/ DOR/ FSR) from KISAN, FWP, FWT,
and USB Serial Modem from Fidelix (for Electric Meters)

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