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    JD - DPE Indonesia

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    Nyaq

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    © All Rights Reserved
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    JD - DPE Indonesia

    Uploaded by

    Nyaq
    1K views2 pages

    Original Title

    JD - DPE Indonesia (1)

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    1K views2 pages

    JD - DPE Indonesia

    Uploaded by

    Nyaq

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing

    in customer engagement and improving business performance for some of the world’s best brands. Every
    day, from more than 40 countries and across six continents, our staff delivers next generation customer
    experience and helps companies better connect with their customers. We create better business
    outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix
    provides services to clients in ten industry verticals: automotive; banking and financial services; insurance;
    healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel
    and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to
    learn more.

    Role: Sr. Manager, Operations

    Location: Yogyakarta, Indonesia

    About Role: We are looking for a seasoned professional for Yogyakarta location. The identified resource
    is expected manage the delivery & operations for Our one or more clients, leading all the interactions with
    the client. Good understanding of P&L is must.

    Responsibilities:

    • The resource should have Operational Excellence to build and manage large process. The person
    should have the ability to work in a high growth environment.
    • The resource should have in depth knowledge of managing operations metrics – depth and width
    • The resource would be responsible for end to end service delivery with high customer
    engagement with complete P & L responsibility - client relationship management/ costs
    /budgeting/quality and process efficiencies/ work force management and other support functions
    to operations
    • The resource would be responsible for maintaining a strong customer relationship
    • The resource would be responsible for managing a team of seasoned & tenured first liners &
    balance the team dynamics by providing thought & action leadership
    • Should have handled large teams in HC process with in depth HC knowledge of payer and provider
    business
    • Should be able to scale up and provide leadership to teams as the centre grows – HC to non HC
    business

    Desired Skills:

    • Should have handled P & L responsibility


    • Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of
    process know how)
    • Ability to think out of the box - strategic thinking

    © 2019 Concentrix Corporation. All rights reserved


    • Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
    • Ability to interact and manage multiple customers
    • Should be Analytical
    • Preferred from 3rd party BPO
    • Ability and proven track record to manage large teams effectively
    • Good project management skills

    Profiles and Attributes:

    • Overall experience of 10+ years’ experience in contact center / outsourcing space

    © 2019 Concentrix Corporation. All rights reserved

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