BSBWOR502

Lead and manage team effectiveness

Assessment Task 1: Establish team performance plan

Your team has been charged with the task of identifying an e-commerce
opportunity for Apparel Brands and developing a proposal to put to the board of
directors. For example, your team could decide to propose setting up an online
business in which customers design their own custom t-shirts.?

As we all know that in today’s world the online business or e-commerce have its own
importance in the marketing plan because the consumer can access it by his/her
mobile or PC. It saves so much of time of consumer and the business both. Apparel
Brands is selling their products offline and now to sell the product online they have to
give offers to attract the customers.

Huge discounts on first purchase from us. Cash vouchers are given for the next two
purchases. We will provide only clothes for all the. The quality of the clothes will we
good because it is certified by our inspector who inspects all the clothes then give
permission to sell it online. The price of the product will be reasonable so that the
people of any income group can purchase the product. It is beneficial to the customer
because they get the good quality product at reasonable price and with return service
of 30 days.
Our target market will be the customers who want to wear good quality clothes by
charging some extra amount than usual. Because the price of the good quality clothes
is very high and it is only for the high income level people. The product is only for the
people who have passion and knowledge of fashion. We will provide products
according to the latest fashion and some special clothes are designed by our designers
also. And customers can design their own clothes. We will try to fulfil the entire
needs customer so that they will feel happy after shopping with us.
For setting the venture we have to do marketing and surveys so that according to that
we can customize our web portal. We have to understand the current scenario of e-
commerce and the needs of the people.
We will take help of consultants in e-commerce business which helps us in reducing
the cost of setting up the venture and some necessary steps to attract the customers.
Because they are expert in their respective field.
Firstly understand the market according to the customers then design web portal
according to the. The website should be easy to use for the customers. Use of search
engine because it helps in reducing the traffic and customer can easily search what
he/she wants. And follow up with the customers through SMS or E-mail because than
they are aware with the new offers or sales. Payment system will cash on delivery,
online payment through debit or credit card and e-wallet. Full security for the users
who are doing online payment. Our website can be search through the search engines
so that customer can easily find us and start shopping with us.
We will determine the cost according to the quality of the product and the services
given by us to the customers. Prices of the product will reasonable or little bit above
from the normal rates because we are providing the good quality products to the
customers.

Appendix 2

Performance Plan

Action 1 Action 2 Action 3

Gathering Designing of Measurement of

Description
information and website which is our plan and
understanding the easy to use and feedback from
current scenario for easily searchable on the customers.
the starting of search engines so
online business. that customer can
access our website.
This action is This action depends This is based on
Dependencies
depending on the on the expert’s in the top
marketing and web page designing management of
surveys which is the business and
done by our on our employees
employees.
 Timeline for this Here timeline is 15- Timeline for this
Timeline
task is 1-2 months 20 days or it may within one month
because it is very extent if needed. after the launch
important task of the online
because evaluation business.
is needed in this
process.
Here manager is Here the group is Here again the
Responsibility
responsible for it responsible because manager is
because he/she have the group is taking responsible for
to assign the area of consult from the both of the task.
the research to the expert.
employees.
In this task the In Webpage Again market
Resources
information is designing resources survey and
gathered from the are network, evaluation of the
market so the computer, back up plan whether it is
resource is market. for electricity when done in proper
it goes. manner or not
After 20 days of After 5 days when 15 after the
Review dates
starting of work. the task is started. starting of the
survey to
predetermine the
results.
Evaluating the It is measured in the It measured after
Measurement:
result of the sense how easy it is providing the
KPI;
surveys. So that we for the use of services by us
Outcome
can take next step customer. They can and the reaction
according to it. easily search any of the customer
product which they on everything
want to purchase. whether it is
related to web
page or quality of
 the product or
delivery of the
product or related
to mode of
payment

Appendix 3

Third party report

Assessment 1 – Third-party report for candidate:

Did the candidate propose and agree on strategies for

Y  /  N
ensuring participation of team members?
Describe how:
Yes agreed because the every team member has their own task. So no mix up is there and every
member is actively doing their work.

Did the candidate help develop policy and procedures

to ensure team members take responsibility for own Y  /  N
work?
Describe how:
Yes policies are developed and if any team member is not doing his/her task properly then
he/she will blacklist for next few tasks. Review of the individual’s task on time is there so that it
is easy to find out who is skilled and who is unskilled.

Did the candidate work with group to determine

common understanding of organisational requirements Y  /  N
and team goals?
Describe how:
Yes the candidate work with team to achieve the goal of the group. Candidate timely do their
task and then help the other members also who are unable to do task due to some reason or
cause.
Did the candidate work with group to determine and
agree on specific duties to support team members with Y  /  N
assigned responsibilities?
List the candidate’s support duties:

Motivate the member, help the member who is unable to perform its task, behave in descent
manner with the members.

Did the candidate demonstrate knowledge of group

behaviour and how to gain consensus and work within
groups to enhance team effectiveness?

Yes candidate share the knowledge of working in Y  /  N

group by helping each other, no conflicts among the
group members, take care of each other, try to talk in
positive manner so that the working environment will
be good.
Describe how the candidate demonstrated this knowledge in their interactions with the team:

By showing some examples, presentation and with the help of a live example.
Assessment Task 2: Develop team cohesion and facilitate teamwork

You will need to meet to discuss achievement of individual goals and provide
feedback on others’ work. You will need to work through and resolve any issues
with your team in order to achieve your team goal/s.

Now after preparing the performance plan it is necessary for us to start the plan on
time so that the target which is set in the plan can be achieved on time. As in
performance plan every group member will assigned by the task so he/she have to do
in time limit which is set during preparing the performance plan. In performance plan
it is mandatory for all the group members to achieve its target so that the group will
attain its objective. If any worker will not doing work properly he/she is replaced by
other and he/she will be blacklisted for next few tasks. A copy of performance plan is
given to the every member of the group if they have any problem regarding its work.
No disputes should be there in the group members every group member will help each
other to attain the objective of the group. If every individual perform in perfect
manner then it increase the efficiency of group.

Assessment Task 3: Liaise with stakeholders

1. Consult with your manager (your assessor) to discuss issues and corrective
actions.

Now we have to talk with manager regarding the performance of the group. Level of
completion of work and issues in doing the task in the group. Our group is facing
some technical issues and some financial problems. We are unable to fix the issues
regarding designing of the website. The web page is crashed automatically while
designing it. So the manager should consult with an expert in web designing to solve
the problem ASAP. Otherwise it will be big problem to the customers also because
they are unable to us it properly and hard to search the product which they want. And
the financial problem regarding the setting of server room to manage the website and
follows up the customer to update them for new offers. And our group is facing the
problem regarding the skill group members because we have only limited skill
members in the group so due to it there is slow in the process of doing task and it is
not done in proper manner also. So replace some members with other new person
which will help in task.

2. Meet with your team to resolve team performance issues and to implement
corrective actions.

We have to talk with our team members and take his/her thoughts to solve the
problem ASAP. We can consult an expert so that he/she will give advice to us which
will help us in present and in future also. While designing the website we have to
keep in mind that in near future there will increase in the number of users in online
shopping. So we have to design web page according to it and back up of the website
when it shall crash or hanged due to the many users at one time. Because this is now
common problem faced by all the e-commerce businesses. We should have a backup
for every problem which can be in near future. We will select the new person
according to our work and his/her qualification because then we will give task in the
group according to it and his/her capability will help us in completion of task
effectively and efficiently. We can solve the financial problem by setting the limited
resources in the server room so that we can start our online business on time and when
we have fund we will upgrade our server room. But to meet the limited resources we
should try to cut the cost of other activities.
3. Write a report to your manager describing the corrective action you have
taken to resolve the performance issues. Explain the rationale behind your
actions.

Manager Sir we are facing some technical issues financial problem and unskilled
group members. So our group is going to counter these problems and issues in this
manner. Firstly we are going to consult with an expert in web designing because the
help and advice of an expert will go to help us in future also. Because in near future
there are so many problems which will be faced by us due to excess users, lack of
network, website is not updated, slow loading of webpage etc. so an expert will help
us in all these issues. For counter the financial problem we are just setting the server
room with the limited resources. We will upgrade our server room when we have
sufficient fund till then we have to fix the number of users on webpage in one time
otherwise the webpage will hanged or crashed then it will be become big problem for
us. So we will give access to limited users in one time. Third problem we are facing is
that our group has some unskilled members so due to them the process of the whole
group is slows down and it will become hard to complete the task on time. So we are
replacing the some unskilled group members with some skilled persons. So that we
get the speed in the task. And task is done in innovative manner which saves our time
and money.

Appendix 3

Third party report

Did the candidate provide you with information from manager? Y  /  N

What was the information?

Yes candidate provide full information which is given by the manager that is
related to the implementation of the performance plan and the duties assigned to
the group member should be according to the plan and review of the plan should
be done properly on time to increase the effectiveness of the plan.

Did the candidate help you to achieve goals by overcoming issues with achieving Y  /  N
activities on performance plan?

Describe how:

For implementing the performance plan in reality there are always some issues.
Yes the candidate help in solving the issues because we are already prepared for
the unexpected issues and the candidate gives full support to solve the problem in
innovative way.
Candidate also increases the morale and motivates the group members during the
issues so the members were doing their work continuously without any hurdle.

Conclusion
In this assignment we know that how the group works and how the tasks are assigned
to the group members. The duties of the group members should be known to every
member of the group so that the whole work will work properly and effectively.
Without the bonding in the group members no group will work properly. Every
member of the group should respect the other member. If any member is unable to do
task then other members of the group should help them. It is good to the group
member and to the group. Effectiveness in the group is when the group works in
proper manner and no conflicts are there in the group. In apparel brands the group
which task is starting the online business of the apparel brands the whole group
members are supportive and they help each other. They try to solve the issues with the
help of other group members. Skilled and unskilled members are necessary to find out
because then it is easy to us evaluate the performance of the group. And unskilled
should be replaced by other person who is skilled and he/she will be good for the
group. The whole group works according to the performance plan. Then it is easy to
review the individual’s task and the level of the progress of the task. So that if any
need have changed then it can be done on time which will speed up the working of the
group.