BSBCRT611 Apply critical thinking for complex problem solving

Assessment Details
Qualification Code/Title BSBCRT611

Assessment Type Assessment 1 Time allowed 4 week

Due Date Sunday 12 february Location parramatta Term / Year 4

Unit of Competency
National Code/Title BSBCRT611 Apply critical thinking for complex problem solving

Student Details
Student Name Tilak Adhikari Student ID Mcs2001271

Student Declaration: I declare that the work submitted is my Signature: ____________________________

own and has not been copied or plagiarised from any person Date: _____/_/_________
or source.

Assessor Details
Assessor’s Name Zaman sahiduz
RESULTS (Please
☐SATISFACTORY ☐NOT SATISFACTORY
Circle)
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have

Reassessment Required ☐ Yes ☐ No conducted a fair, valid, reliable and flexible assessment
Comment: with this student, and I have provided appropriate
feedback.

Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student
must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work,
except where indicated by referencing, and that student have followed the good academic practices noted above.

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Introduction
The assessment tasks for BSBCRT611 Apply critical thinking for complex problem solving are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCRT611 Apply critical thinking for complex problem solving describes the performance
outcomes, skills and knowledge required to use advanced-level critical thinking skills in a
professional context. This includes using methods of analysis, synthesis and evaluation.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

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 BSBCRT611 Apply critical thinking for complex problem solving

Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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 BSBCRT611 Apply critical thinking for complex problem solving

Questions
Provide answers to all the questions below:

1. Complete the table outlining reliable information relevant to workplace processes.

Policies and procedures Official guidelines and rules for how

i. tasks and responsibilities should be
carried out within an organization.
Standard operating procedures (SOPs) Detailed instructions on how to
ii. perform specific tasks or processes
within an organization.
Best practices Proven methods and techniques for
effectively completing tasks or
iii.
achieving goals within an
organization.
Data and statistics quantitative information relevant to
iv. tasks or processes within an
organization.
Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

2. Describe how legislation may be applicable to workplace problems (provide an example as part of your
answer).

Legislation can be applicable to workplace problems in a number of ways. For example, if an employee
experiences discrimination or harassment at work, they may be able to file a complaint or lawsuit under laws that
prohibit these behaviors. Some examples of legislation that may be applicable to workplace problems include:
 The General Data Protection Regulation (GDPR): This law regulates the collection, use, and storage of
personal data of individuals within the European Union (EU). If an IT department is found to be in violation
of GDPR, it could face fines and legal consequences.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an
example as part of your answer).

Organization policies and procedures may be applicable to workplace problems in a number of ways. For example:
If an IT employee has a disagreement with their manager or a coworker, they may be able to resolve the issue
informally through communication and mediation. However, if the problem cannot be resolved informally, the
employee may need to follow the organization's formal dispute resolution process, which may involve filing a written
complaint or participating in mediation or arbitration.

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Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

4. Identify and describe two critical thinking methods that may be used to identify complex issues in the
workplace using the table below (there is an example to get you started).

Method Description
Interview This method uses a formal or informal interview process to obtain information about a workplace issue
(such as how a product is used). It asks relevant questions to relevant stakeholders and documents the
(EXAMPLE) answers.

Problem This method involves breaking down a complex issue into smaller, more manageable parts, and
solving systematically identifying and analyzing potential solutions. This can involve creating a flowchart
or diagram to better understand the issue, brainstorming ideas, gathering additional information,
and evaluating potential solutions based on their feasibility and effectiveness.

Root cause This method involves identifying and analyzing the underlying causes of a complex issue, rather
analysis than just addressing the symptoms. This can involve using tools such as the "5 Whys" method,
which involves asking why the issue occurred multiple times to get to the root cause, or using
cause and effect diagrams to visually map out the potential causes of the issue. This method
can help to identify and address the root cause of a complex issue, rather than just addressing
the symptoms on a surface level.
Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

5. Identify and describe two critical thinking methods that may be used to generate solutions to complex issues
in the workplace using the table below (there is an example to get you started).

Critical thinking
Description
technique
Brainstorming This method uses a group of people to think of as many solutions (even the crazy ones) in a
predetermined time.

Decision This method involves evaluating and comparing potential solutions to a complex issue, in order
making to determine the best course of action. This can involve creating a list of pros and cons for each
potential solution, using decision-making tools such as decision matrices or cost-benefit
analyses, and considering the potential risks and benefits of each option. This method can help
to identify the most effective and feasible solution to a complex issue.
Prototyping This method involves creating a physical or digital model of a potential solution to a complex
issue, in order to test and refine it. This can involve building a physical prototype of a product or
process, or creating a digital prototype using software such as Sketch or Adobe XD. Prototyping
can help to identify any potential problems or limitations with a solution, and allows for iterative
improvements to be made before fully implementing it.

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Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

6. Summarise the steps associated with a decision-making process. You may answer using a written
paragraph or diagram.

1. identifying the problem or opportunity - This involves clearly defining the problem or opportunity that needs
to be addressed.
2. Gathering information - This involves collecting and analyzing data and information relevant to the problem
or opportunity.
3. Generating potential solutions - This involves brainstorming and generating a list of potential solutions to the
problem or opportunity.
4. Evaluating potential solutions - This involves evaluating the potential solutions based on their feasibility,
effectiveness, and potential risks and benefits.
5. Selecting the best solution - This involves selecting the most effective and feasible solution based on the
evaluations performed in the previous step.
6. Implementing the solution - This involves taking action to implement the selected solution.
7. Reviewing and evaluating the results - This involves reviewing and evaluating the results of the
implemented solution, in order to determine its effectiveness and identify any areas for improvement.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

7. List three advantages of addressing complex issues in the workplace.

1. Improved efficiency and productivity - By addressing complex issues, organizations can improve processes
and eliminate inefficiencies, leading to increased productivity and efficiency.
2. Enhanced quality and customer satisfaction - By addressing complex issues, organizations can improve the
quality of their products or services, leading to increased customer satisfaction and loyalty.
3. Increased innovation and competitiveness - By addressing complex issues, organizations can identify and
implement new and innovative solutions, which can give them a competitive advantage in their industry.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

8. Complete the table outlining the different types of risk that may be associated with pursuing a complex issue
in the workplace.

Type of risk Description Example

Strategic risk The risk of harm to an organization's long- A company fails to address a complex issue
term goals or competitiveness due to a related to market trends, resulting in a loss of
complex issue. market share.
Compliance risk The risk of non-compliance with laws, A company fails to properly address a
regulations, or standards due to a complex complex issue related to data privacy,

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issue. resulting in non-compliance with relevant

regulations.
Financial risk The risk of financial loss or harm due to the A company incurs unexpected costs while
costs associated with addressing a complex implementing a new production process to
issue, such as the cost of implementing a address a complex issue, resulting in
solution or the cost of lost productivity. financial loss.
Operational risk The risk of operational disruptions or failures A company experiences equipment
due to a complex issue, such as equipment breakdowns due to a complex issue with
breakdowns or supply chain disruptions. maintenance, resulting in operational
disruptions.
Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

9. List three barriers to effective decision-making

1. Limited information or knowledge - A lack of sufficient information or knowledge about a problem or situation
can make it difficult to make an informed decision.
2. Conflicting interests or agendas - Different individuals or groups within an organization may have conflicting
interests or agendas, which can make it difficult to reach a consensus on the best course of action.
3. Emotional biases - Emotional biases, such as fear, anger, or overconfidence, can influence decision-making
and lead to suboptimal outcomes.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

10. Summarise the requirements for the development and presentation of a brief and feedback register.
The requirements for the development and presentation of a brief and feedback register may include:
 Clearly defining the scope and objectives of the project or task
 Identifying the stakeholders involved in the project or task
 Outlining the resources and timeline for the project or task
 Specifying any constraints or limitations that may impact the project or task
 Providing a clear and concise summary of the project or task
 Presenting the brief in a visually appealing and easy-to-understand format
 Regularly updating the feedback register with new feedback received
 Organizing the feedback register in a clear and logical manner
 Ensuring that the feedback register is accessible to all relevant stakeholders.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

11. List four ways an employer must manage the tasks and responsibilities of employees.

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1. Developing job descriptions and responsibilities - This involves clearly defining the tasks and responsibilities
of each employee, and ensuring that employees understand their roles and responsibilities within the
organization.
2. Providing necessary resources and support - This involves providing employees with the tools, equipment,
and support they need to effectively complete their tasks and responsibilities.
3. Setting performance expectations and providing feedback - This involves setting clear expectations for
employee performance, and providing regular feedback on their progress and performance.
4. Providing opportunities for professional development and growth - This involves providing employees with
opportunities to develop new skills and advance their careers, through training and development programs,
mentorship, and other learning opportunities.

Outcome ☐ Satisfactory ☐ Not Satisfactory

Comment

Assessment Task 1: Checklist

Student’s name:

Completed
Did the student provide a sufficient and successfully? Comments
clear answer that addresses the
suggested answer for the following? Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

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Assessor name:

Date:

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