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3. Product glitches
Lack of training skills, unqualified personnel, and product quality contribute to customer attrition. Not only
human error, lack of maintenance, and improper technology/machines also lead to the loss of valuable
customers. Low-grade materials and lack of standardized and specific materials are also a cause. Last but not
the least, the management and method of packing and storing the products is an issue too. The product when
received doesn’t satisfy the customers as they thought.
4. Returning/exchanging products
This issue occurs mainly due to a list of seller errors. There is a lot of incorrect information in the catalog.
Along with errors committed by the logistics company and the seller's failure to provide enough post-sale
service
5. High pricing
Price is by far among the most frequent cause of client churn. Expecting customers to pay top dollar for an
item – especially if they aren't getting enough value out of it – can be a stretch, and decision-makers will
rapidly tire of it.
6. Lack of Variety
In the progressing world, with high expectations and having an attitude of keeping vibrant products, customers
always look for a place with an abundance of variety of products. Dissatisfaction and unhappiness on entering
a store with limited stalk will lead to customer churn.
7. Lack of quantity
Keeping products in lesser quantity is a huge thumbs down. Impressing customers with the appropriate
products but keeping the items in a limited amount would upset the customer and force them to look for other
shops offering the desired products in huge quantities.
8. Delays
Product delays are also a topic of concern. Due to documentation mistakes, system failures, and logistical
problems, the product isn’t delayed on time. Not only this bad weather conditions and traffics also contribute
equally.
3. Product quality
Investing in training, and tracking the mistakes that occurred during product failures would help in gaining
attention. Having the right attitude along with organized quality circles would play a great role. Enhance the
ability to compare. Make precise product recommendations. Cross-selling and up-selling chances aren't being
taken advantage of. Also, don’t forget to make buckets depending on themes.
5. Return policy
Users are asked to pay for the return logistics. Has a very limited return window and requires users to transport
return merchandise on their own. Fails to compensate as soon as possible. After a quality check, it takes a
longer time to issue a refund.
6. Variety
Offering a huge pond of flamboyant products keeping in mind customer desires and expectations. variety of
products should be uplifted. Having an opportunity to buy not one but many of the same kind should be the
ultimate aim. Word of mouth plays an important role for a store to shine. Personalized products on a website
can improve the shopping experiences. One of the most inherent benefits of running an internet business is the
ability to develop customized landing pages for various audiences. This may persuade customers to purchase
from you without requiring much additional effort on your part.
7. Avoid delays
Setting a minimum to maximum delivery date range to avoid delays is a must. Followed by updating the
inventory, preparing the warehouse, and getting ready for the holidays with a fulfilled service would also help.
9. Quantity
To spot a place at the top, the number of products should be maintained. Keeping a track of the highly
demanded and top-selling products, the items should be placed in abundance. Fixing an impression to be the
go-to shop for the essentials in large quantities as once should be the goal to accomplish.
10. Competitors
One of the easiest techniques to outwit the opposition is through pricing and offers. To begin, ensure that your
costing is reasonable and determined by the value you offer. Analyze where your rivals set their pricing
strategies and also how they organize their deals, but don't copy them.
11. Feedbacks
Problems should be addressed to the respective team. Immediately adapt to and address difficulties. Use
feedback to make improvements to your processes, goods, and services. Creating a client feedback loop might
be as simple as setting up a questionnaire or seeking feedback and sending an email, depending on the business
demands. Listening to customer feedback, and improving product testing through implementing a quality
management system are vital.
15. Authenticity
Because both the client and the seller should trust one other in e-commerce, they must stay as they are in actual
situations. For the online transactions to be secure, both the sellers and buyers must provide proof of their
original identity.
16. Be proactive
When it comes to reducing churn, being proactive is frequently the key. Anticipate and respond to customers'
concerns before they ask them. Boost your communication efforts. Notify people about new developments:
Create blog posts, update the website and display the new services.
18. Payment
Provide the maximum types of payment options on the website convenient for the customers. Also due to the
increase in the hacks/ cybercrimes, don’t forget to place proper blocks in place to avoid loss.