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    FYND OMS Overview 23

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    rahul

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    © All Rights Reserved
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    FYND OMS Overview 23

    Uploaded by

    rahul
    31 views33 pages

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    31 views33 pages

    FYND OMS Overview 23

    Uploaded by

    rahul

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 33

    Fynd OMS

    Overview and Capabilities

    Proprietary & Confidential | © 2020 Fynd


    Agenda

    ● User Journey Stock Points supported

    ● OMS Platform Capabilities


    ● Architecture and SLAs
    Warehouse

    Multi Brand Single Brand


    User Journey
    Fynd Seller
    Seller Onboarding
    Run omnichannel business from a single place

    Centralised Inventory
    View, manage and synchronize entire inventory across sales
    channels

    Order Management
    Seller OMS helps omnichannel businesses to sell from and
    fulfill from everywhere

    Dashboards
    Get valuable insights and monitor performance

    Self Serve
    Zero friction intuitive workflows for sellers
    seller.fynd.com
    Consolidated Orders View Across Channels
    Efficient Multi Shipment Workflows
    Picklist

    Use Case
    Allows warehouses to process shipments in bulk
    Downloadable as a CSV file in the New Lane

    Contents
    Contains the SKU, Article Code to locate products in
    the warehouse

    Workflow
    Picker marks the picked items in the CSV file
    Re-uploading the CSV confirms the shipments
    In Store Billing Flow
    Use Case
    Reconcile Store Invoices with Online orders processed on OMS
    based on demand channel

    Supported Flow #1
    Post confirmation, seller bills the product manually on their POS
    Enters POS Invoice ID on OMS
    Bulk upload of Invoice IDs supported as a CSV File

    Supported Flow #2
    Standard POS Connector APIs built by Fynd and integrated with
    Store POS
    Automatically pushes Invoice ID to POS
    Credit Note ID support (Upcoming)
    Invoices & Shipping Labels
    Template Based
    Sellers can choose from pre-defined templates

    Multiple Layouts
    A4 and POS Layouts supported

    Bulk Workflows
    Upto 1000 invoices can be clubbed in a single PDF in <1 min
    Shipping Manifest

    Use Case
    Delivery Partner scans the labels and verifies the AWB
    Numbers against the manifest
    Serves as a proof of dispatch for the seller

    Bulk Workflow
    Automatically includes all Packed Shipments
    Aggregated Pages per Delivery Partner

    Self Serve
    Can be downloaded as a PDF within a single click
    Easy Returns & RTO Processing

    ● Returns and RTO Shipments automatically trigger refunds back to the source payment mode
    Sales Reports
    Operations Performance Reports
    Search
    Flexible
    Search by any attribute of the shipment

    Dynamic
    New attributes of the shipment can be added to search index on the fly

    Fast
    Pre-indexed attributes leading to fast (<50ms) search results

    Filters
    Efficiently filter shipments by demand channel, 3PL and current status

    Upcoming Features
    Search by multiple attributes and filter by price
    Auto-complete support
    Seller Support
    ● Each escalation creates a ticket in Freshdesk
    ● Ticket Resolution on Freshdesk updates status on OMS
    ● Seller Support Chatbot (Upcoming)
    Operations Admin Panel

    Store Support
    Call Store
    Update Comments on active orders
    Resolve Support Tickets via Freshdesk
    Ageing Shipments View
    Non Delivery Report and Proof of Delivery Actions on 3PL
    APIs

    Upcoming Features
    Pickup Monitoring
    Order SLA breach based Alerts
    Packaging Material Procurement

    Self Serve
    Sellers can order packaging material and tapes via OMS

    Packaging Inventory
    Inventory gets auto deducted based on usage

    Packaging Admin
    Ops Admin can approve/reject packaging requests
    Auto-replenishment based on packaging inventory (Upcoming)
    Self Serve Tutorial

    <10 min walkthrough


    Covers all order processing steps on the OMS

    Multi-lingual
    Supports Hindi and English with audio

    Built for New & Repeat users


    Accessible via Tour option on the Order Manager
    New Feature Announcements (Upcoming)
    Platform Capabilities
    OMS Capabilities - Summary

    ● Delivery Promise Engine

    ● Stock Point Allocation Strategies

    ● Order Line Item Grouping and Splitting

    ● Packaging Allocation

    ● Logistics Partner Allocation

    ● Partial Fulfilment Scenarios

    ● Vertical Specific Fulfilment Use Cases

    ● List of active 3PL and External Orders Integrations


    Delivery Promise Engine

    Real Time
    Calculated on the Product Display Page when customer
    adds delivery Pincode
    Re-calculated on Order Review Page along with order
    splitting and store allocation

    Promise Calculation
    Accounts for 3PL TAT + store processing time +
    weekends/holidays
    3PL TAT considered between stock point and customer
    pincode
    Same Day Delivery Promise calculated in hours based on
    hyperlocal radius
    Stock Point Allocation Strategies
    Fastest Delivery Custom Selection
    Selects the closest stock point to the customer’s location Customer can self select stock points
    Preferably in the same city or within a fixed radius Multiple Strategies can be combined

    Lowest Price Stock Point Hierarchy


    Selects the stock point with the cheapest price
    Each Stock Point type is mapped with a priority
    Applicable when multiple sellers are selling at different price
    Selects Stores in decreasing order of priority
    points
    Stock Points could also be organized in regional clusters (ex-
    Jio Point, Reliance Digital, Regional DC, National DC)

    Highest Inventory Depth Stock Point Performance


    Maximizes the probability of the stock point fulfilling the order
    Selects the store with highest fulfilment rate (Upcoming)
    Useful for multi quantity orders
    Shipment Creation
    Order Splitting Simulation for hand sanitizer category
    Products in cart grouped as per fulfilling stock point and business
    vertical (Shipments)
    Supports product sets (variants with differing sizes) for B2B
    Demand Channels
    Grouping rules configurable at product category level

    Bin Packing
    Shipments optimally grouped as per volumetric weight of
    individual products and that of the package
    Fallback support for Bin Packing as per Package capacity where
    volumetric weights are not available

    Delivery Promise
    Delivery Promise calculated in real time at shipment level
    Logistics Partner Configuration
    Multiple Transport Modes
    Same 3PL can have multiple accounts - Air, Surface, Hyperlocal, Heavy
    shipments, Cross Border

    Multi Layer configuration


    3PL Accounts can be activated/de-activated at business vertical, state,
    city, pincode, demand channel
    Supported for both forward and reverse journeys

    Allocation Strategies
    Support for static 3PL allocation based on rules defined above
    Dynamic allocation based on Cost, 3PL Performance (Upcoming)
    Packaging Material Admin View
    Packaging Master
    Packaging Material Defined in catalog

    Attribute Definitions
    SKU Code, Color, Material, Dimensions, Weight & Batch
    Size

    Category Mapping
    Each package statically assigned to product categories

    Package Allocation Engine


    Optimal Bin Packing of products based on volumetric
    weight of the package
    Selected Packaging Material displayed on OMS
    Partial Fulfilment Scenarios

    Stock Point Re-Allocation


    Applies to single item/multi item shipments
    Shipments hop to next optimal stock point until all eligible
    stock points are exhausted
    Inventory positions adjusted as per rejection reason (Product
    Not Available/Defective)

    Part Cancellation
    In case shipment grouping is controlled by external
    marketplace, part cancellation can be turned off

    2 out of 4 bags in a shipment confirmed by seller


    Regrouping
    Items regroup into shipments based on fulfilling stock point
    or external marketplace integration
    Additional Fulfilment Scenarios
    Hold Unhold Home Decor Vertical
    Hold Shipments in pending state for future procurement Multi Piece Shipments
    Verify High Value/COD Orders before Processing E-way Bill Integration
    E-Invoice Integration

    Store Pickups
    Buy In Store Pickup from Store
    Eye Wear Vertical
    Buy Online Pickup from Store (Upcoming) Allow customer to upload prescription with the order
    Group Lens and Frame as add ons

    Priority Orders
    Hyperlocal Order Processing Cut-off
    Mobile Phones Vertical
    Same/Next Day Deliveries Allow customer to buy SIM card along with a phone (Upcoming)

    Returns
    Bulk Returns to optimize cost
    Self Ship (Upcoming)
    Credit Note Integration with In Store POS Delivery via Store Associate
    QC at Customer Doorstep and at store Deliver in custom packaging
    3PL Integrations

    Upcoming
    Marketplace Aggregator and POS Integrations
    Architecture
    Fynd OMS Architecture
    OMS Tech Stack and Performance

    ● OMS Platform
    ○ Python 3.7
    ○ MySQL 5.7

    ○ Redis

    ○ Kafka

    ○ MongoDB 4.0

    ○ Kubernetes
    ● Completely Configuration driven with support for multiple verticals and realtime integrations
    ● OMS Platform internally tested to process 100k shipments/hour
    ● Peak Shipment Processing Throughput 10k shipments/hour (for a leading beauty & wellness
    brand)
    ● Promise Engine API Latency - 8 ms (tested at 80k Requests Per Min)

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