Project Scenario - Learn-IT

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Project Scenario

Project Scenario - Health and Safety Training Project

Learn-it is a well-established training company that uses a standard model to develop


training materials and deliver courses to customers.

Learn-it has commissioned a project in response to recent changes in government legislation


relating to health and safety on construction sites. The project will deliver 'capability to
provide health and safety training', including the materials needed for classroom-based
training and e-learning. The expected benefits for construction companies include a
reduction in lost days and legal costs due to accidents.

The e-learning course will be developed by a specialist external consultancy. The materials
for classroom-based training will be delivered by Learn-it's development team. All course
materials will be piloted before they are used. Learn-it will deliver training to its customers
and also hopes to sell the course materials to other training companies as part of their
operational business. Learn-it will use their own sales and marketing departments to promote
the courses.

The legislation requires construction companies to comply with the new legislation within
two years. The course materials and trainers have to be accredited by a government agency
before courses can be delivered. Learn-it is planning to deliver pilot courses within five
months of starting the project.

The Learn-it standard development model for new courses recommends the following stages:

Stage 1 Initiation stage


Stage 2 Classroom-based training materials

Marketing materials

Training venue specifications

Accredited classroom-based course


Stage 3 E-learning course

Amended course booking procedures

Marketed courses

Planned pilot courses

Updated corporate quality procedures

Accredited e-learning course

Accredited trainers
Stage 4 Delivered pilot courses

Finalized materials

Project product: Capability to provide health


and safety training

Additional Information

The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership,
Learn-it has grown quickly into a successful training company that delivers a range of
accredited professional training.

The Finance Director is also a founder member of Learn-it and is responsible for authorizing
budgets for the Operations and Development Teams. She authorizes all large contracts
personally.

The Purchasing Manager reports to the Finance Director and is responsible for managing and
monitoring supplier contracts.

The Operations Director is responsible for the delivery of all training and for the training
development budget. His department organizes courses, venues and trainers. They work with
the Product and the Sales teams to provide a comprehensive training schedule. Learn-it's IT
manager reports to the Operations Director.

The Business Development Director has recently been appointed to identify new training
needs and propose new products. She will work with the Operations Director to ensure a
cost-conscious approach and that appropriate development technologies are used for the
health and safety course.

The Training Development Manager reports to the Business Development Director and is
responsible for developing training materials and gaining accreditation, in accordance with
the standard course development model. Course developers in his team have skills in a
range of development technologies and are allocated to projects as needed.

The Training Delivery Manager, who reports to the Operations Director, is responsible for
ensuring that internal and external trainers deliver Learn-it training courses to the required
standard. He also checks course materials to ensure they are fit for purpose and of the
required quality.

The Central Services Director has responsibility for corporate communications, facilities
management and configuration management. He recently led a project to consolidate all
company quality systems into one quality management system and set up a corporate quality
department, now managed by the Corporate Quality Manager.

The Corporate Document Manager reports to the Central Services Director. She helped
establish the company's document management system and now operates it across the
business. She manages a team of administrators and contracts staff when workload is high.

The Sales Director joined Learn-it two months ago and is keen to establish himself by
suggesting new markets for the courses and material. All account managers and the
marketing team report to him. They promote existing training courses to other training
companies and existing customers.

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