Hardware Maintenance Manual

ThinkPad E450, E455, and E450c

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Note: Before using this information and the product it supports, be sure to read the general information
under Appendix A “Notices” on page 93.

Third Edition (January 2015)

© Copyright Lenovo 2014, 2015.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration
“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

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Contents

About this manual. . . . . . . . . . . iii Solving recovery problems . . . . . . . . 35

Recovery overview for the Windows 8.1 operating
Chapter 1. Safety information . . . . . 1 system . . . . . . . . . . . . . . . . . . 35
General safety . . . . . . . . . . . . . . . 1 Refreshing your computer . . . . . . . . 35
Electrical safety . . . . . . . . . . . . . . 1 Resetting your computer to the factory default
Safety inspection guide . . . . . . . . . . . 2 settings. . . . . . . . . . . . . . . . 36
Handling devices that are sensitive to electrostatic Using the advanced startup options . . . . 36
discharge. . . . . . . . . . . . . . . . . 3 Recovering your operating system if Windows
Grounding requirements . . . . . . . . . . . 4 8.1 fails to start. . . . . . . . . . . . . 36
Safety notices (multilingual translations) . . . . . 4 Creating and using recovery media . . . . . 37
Passwords . . . . . . . . . . . . . . . . 38
Chapter 2. Important service Power-on password . . . . . . . . . . . 38
information . . . . . . . . . . . . . . 19 Hard disk password . . . . . . . . . . . 38
Strategy for replacing FRUs . . . . . . . . . 19 Supervisor password . . . . . . . . . . 38
Strategy for replacing a hard disk drive, a How to remove the power-on password . . . 39
hybrid drive, or a solid-state drive . . . . . 19 How to remove the hard disk password . . . 39
Important notice for replacing a system Power management . . . . . . . . . . . . 40
board . . . . . . . . . . . . . . . . 20
Screen blank mode (for the Windows 7
How to use error message . . . . . . . . 20 operating system only) . . . . . . . . . . 40
Strategy for replacing FRUs for CTO, special bid Sleep mode . . . . . . . . . . . . . . 40
model, and standard models . . . . . . . . . 20
Hibernation mode . . . . . . . . . . . 40
Product definition . . . . . . . . . . . . 20
Symptom-to-FRU index . . . . . . . . . . . 41
FRU identification. . . . . . . . . . . . 21
Numeric error codes . . . . . . . . . . 42
Chapter 3. General checkout . . . . . 23 Error messages . . . . . . . . . . . . 43
What to do first . . . . . . . . . . . . . . 23 Beep symptoms . . . . . . . . . . . . 43
Checkout guide . . . . . . . . . . . . . . 24 No-beep symptoms . . . . . . . . . . . 44
Lenovo Solution Center . . . . . . . . . 24 LCD-related symptoms . . . . . . . . . 44
Quick test programs. . . . . . . . . . . 24 Intermittent problems . . . . . . . . . . 44
UEFI diagnostic program . . . . . . . . . 25 Undetermined problems . . . . . . . . . 45
Bootable diagnostic programs. . . . . . . 25
Chapter 5. Status indicators . . . . . 47
Power system checkout . . . . . . . . . . . 26
Checking the ac power adapter . . . . . . 27 Chapter 6. Function keys . . . . . . . 49
Checking the built-in battery and operational
charging . . . . . . . . . . . . . . . 27 Chapter 7. Locations . . . . . . . . . 51
Checking the coin-cell battery . . . . . . . 28 Locating computer controls, connectors, and
indicators. . . . . . . . . . . . . . . . . 51
Chapter 4. Related service Front view. . . . . . . . . . . . . . . 51
information . . . . . . . . . . . . . . 29 Bottom view . . . . . . . . . . . . . . 52
Restoring the factory contents by using the Locating FRUs and CRUs . . . . . . . . . . 53
Recovery Disc Set . . . . . . . . . . . . . 29
Major FRUs . . . . . . . . . . . . . . 54
Recovery overview for the Windows 7 operating
system . . . . . . . . . . . . . . . . . . 30 LCD FRUs . . . . . . . . . . . . . . 56
Creating and using a recovery media . . . . 31 Miscellaneous parts and other FRUs . . . . 56
Performing backup and recovery operations . 31 Looking up FRU information . . . . . . . . . 57
Using the Rescue and Recovery workspace . 32
Chapter 8. FRU replacement
Creating and using a rescue medium . . . . 33
notices . . . . . . . . . . . . . . . . 59
Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . . 34 Screw notices . . . . . . . . . . . . . . . 59

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Retaining serial numbers. . . . . . . . . . . 60 1110 ThinkPad-logo-LED card . . . . . . . . 73
Restoring the serial number of the system 1120 System board, dc-in support bracket, and
unit . . . . . . . . . . . . . . . . . 60 thermal fan assembly . . . . . . . . . . . . 74
Retaining the UUID . . . . . . . . . . . 61 1130 Battery pack . . . . . . . . . . . . . 81
1140 Speaker assembly . . . . . . . . . . . 83
Chapter 9. Removing or replacing a 1150 LCD unit . . . . . . . . . . . . . . . 84
FRU . . . . . . . . . . . . . . . . . . 63 1160 Hinge support bracket, wireless LAN
General guidelines . . . . . . . . . . . . . 63 antennas assembly, and base cover assembly . . 85
Before servicing the computer . . . . . . . . 64 2010 LCD bezel assembly . . . . . . . . . . 88
Disconnect the battery. . . . . . . . . . 64 2020 LCD module . . . . . . . . . . . . . 89
1010 Lenovo OneLink connector cover . . . . . 64 2030 Hinge kit . . . . . . . . . . . . . . . 89
1020 DIMM door . . . . . . . . . . . . . . 65 2040 Integrated camera and microphone combo
1030 Internal storage drive . . . . . . . . . . 65 card . . . . . . . . . . . . . . . . . . 90
1040 Memory module . . . . . . . . . . . . 66 2050 LCD cable assembly and LCD rear cover
assembly . . . . . . . . . . . . . . . . . 91
1050 Wireless LAN card . . . . . . . . . . . 67
1060 Coin-cell battery . . . . . . . . . . . . 68 Appendix A. Notices . . . . . . . . . . 93
1070 Keyboard . . . . . . . . . . . . . . 69 Electronic emissions notices . . . . . . . . . 94
1080 Keyboard bezel assembly . . . . . . . . 70 Trademarks . . . . . . . . . . . . . . . . 94
1090 Media card reader . . . . . . . . . . . 72
1100 USB/audio card . . . . . . . . . . . . 73 Appendix B. Abbreviation table . . . . 95

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About this manual
This manual contains service and reference information for the following ThinkPad® products.

ThinkPad E450 Machine type (MT) 20DC and 20DD

ThinkPad E455 Machine type (MT) 20DE
ThinkPad E450c Machine type (MT) 20EH

Use this manual along with the advanced diagnostic tests to troubleshoot problems.

Important: This manual is intended only for trained service technicians who are familiar with ThinkPad
products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information”
on page 1 and Chapter 2 “Important service information” on page 19.

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Chapter 1. Safety information
This chapter presents following safety information that you need to be familiar with before you service a
ThinkPad notebook computer.
• “General safety” on page 1
• “Electrical safety” on page 1
• “Safety inspection guide” on page 2
• “Handling devices that are sensitive to electrostatic discharge” on page 3
• “Grounding requirements” on page 4
• “Safety notices (multilingual translations)” on page 4

General safety
Follow these rules to ensure general safety:
• Observe good housekeeping in the area of the machines during and after maintenance.
• When lifting any heavy object:
1. Make sure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that
you think is too heavy for you.
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
• Before you start the machine, make sure that other service technicians and the customer's personnel are
not in a hazardous position.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing
the machine.
• Keep your toolcase away from walk areas so that other people will not trip over it.
• Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your
sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8
centimeters (3 inches) from the end.
• Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Attention: Metal objects are good electrical conductors.

• Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might be hazardous to your eyes.
• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device
that is worn or defective.
• Reinstall all covers correctly before returning the machine to the customer.
• Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan
louvers or cover them with labels or stickers.

Electrical safety
Observe the following rules when working on electrical equipment.

Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft
material that does not insulate you when working with live electrical currents.Many customers have, near
their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
Do not use this type of mat to protect yourself from electrical shock.

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• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical
accident occurs, you can then operate the switch or unplug the power cord quickly.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
• Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer
to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position.
• If you need to work on a machine that has exposed electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.

Attention: Another person must be there to switch off the power, if necessary.
– Use only one hand when working with powered-on electrical equipment; keep the other hand in your
pocket or behind your back.

Attention: An electrical shock can occur only when there is a complete circuit. By observing the above
rule, you may prevent a current from passing through your body.
– When using testers, set the controls correctly and use the approved probe leads and accessories for
that tester.
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as
metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; Instructions for these
precautions are in the safety sections of maintenance information. Use extreme care when measuring
high voltages.
• Regularly inspect and maintain your electrical hand tools for safe operational condition.
• Do not use worn or broken tools and testers.
• Never assume that power has been disconnected from a circuit. First, check that it has been powered off.
• Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors,
ungrounded power extension cables, power surges, and missing safety grounds.
• Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury and machine damage.
• Do not service the following parts with the power on when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
– Parts similar to those listed above
This practice ensures correct grounding of the units.
• If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.

Safety inspection guide

The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each
machine was designed and built, required safety items were installed to protect users and service technicians
from injury. This guide addresses only those items. You should use good judgment to identify potential
safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and
whether you can continue without first correcting the problem.

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Consider these conditions and the safety hazards they present:
• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal
electrical shock)
• Explosive hazards, such as a damaged CRT face or a bulging capacitor
• Mechanical hazards, such as loose or missing hardware

To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning
of every service task. Begin the checks with the power off, and the power cord disconnected.

Checklist:
1. Check exterior covers for damage (loose, broken, or sharp edges).
2. Power off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b. The power cord should be the authorized type specified for your computer. Go to:
http://www.lenovo.com/serviceparts-lookup
c. Insulation must not be frayed or worn.
4. Check for cracked or bulging batteries.
5. Remove the cover.
6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any
non-ThinkPad alterations.
7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquids, or signs of fire or smoke damage.
8. Check for worn, frayed, or pinched cables.
9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Handling devices that are sensitive to electrostatic discharge

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to
electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects.
Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the
person handling the part are all at the same charge.

Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted here.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.
• Avoid contact with other people.
• Wear a grounded wrist strap against your skin to eliminate static on your body.
• Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even
when you are wearing a wrist strap.
• Use a grounded work mat to provide a static-free work surface. The mat is especially useful when
handling ESD-sensitive devices.
• Select a grounding system, such as those listed below, to provide protection that meets the specific
service requirement.

Note: The use of a grounding system to guard against ESD damage is desirable but not necessary.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.

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 – When working on a double-insulated or battery-operated system, use an ESD common ground or
reference point. You can use coax or connector-outside shells on these systems.
– Use the round ground prong of the ac plug on ac-operated computers.

Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multilingual translations)

The safety notices in this section are provided in the following languages:
• English
• Arabic
• Brazilian Portuguese
• French
• German
• Hebrew
• Japanese
• Korean
• Spanish
• Traditional Chinese

DANGER

DANGER

DANGER

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DANGER

DANGER

DANGER

DANGER

DANGER

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PERIGO

PERIGO

PERIGO

PERIGO

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PERIGO

PERIGO

PERIGO

PERIGO

DANGER

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DANGER

DANGER

DANGER

DANGER

DANGER

DANGER

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DANGER

VORSICHT

VORSICHT

VORSICHT

VORSICHT

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VORSICHT

VORSICHT

VORSICHT

VORSICHT

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Chapter 2. Important service information
This chapter introduces following important service information that applies to all machine types supported
by this manual:
• “Strategy for replacing FRUs” on page 19
– “Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state drive” on page 19
– “Important notice for replacing a system board” on page 20
– “How to use error message” on page 20
• “Strategy for replacing FRUs for CTO, special bid model, and standard models” on page 20
– “Product definition” on page 20
– “FRU identification” on page 21

Important:
• If the computer is equipped with both a hard disk drive and an mSATA solid-state drive, do not use the
mSATA solid-state drive as a bootable device. The mSATA solid-state drive is designed and developed for
“cache” function purpose only.
• Advise customers to contact the Lenovo® Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for
Lenovo Support are available at: http://www.lenovo.com/support/phone
• System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo
authorized service technicians are available in the following support site:
http://www.lenovoservicetraining.com/ion/

Strategy for replacing FRUs

Before replacing parts:

Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs
listed in this manual.

After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before
completing the service action.

To download software fixes, drivers, and UEFI BIOS, go to http://www.lenovo.com/ThinkPadDrivers and

follow the instructions on the screen.

Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.

Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state

drive
Always try to run a low-level format before replacing a hard disk drive, a hybrid drive, a solid-state drive.
This will cause all customer data on the drive to be lost. Be sure that the customer has a current backup of
the data before doing this task.

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Attention: The drive startup sequence in the computer you are servicing may have been changed. Be
extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect
drive, data or programs can be overwritten.

If the computer is shipped with both an mSATA solid-state drive and a hard disk drive, the mSATA solid-state
drive is used for the “cache” function and to support the Intel® Rapid Start Technology. It is recommended
that users do not replace the mSATA solid-state drive by themselves. Otherwise, the “cache” function will
not work and the Intel Rapid Start Technology cannot be used any more.

Attention: Ensure that you partition the mSATA solid-state drive after installing it on the computer you are
servicing. Otherwise, the mSATA solid-state drive will not function correctly. For instructions on how to
partition an mSATA solid-state drive, go tohttp://www.lenovo.com/support/msata-fru.

Important notice for replacing a system board

Some components mounted on a system board are very sensitive. Improper handling of a system board can
cause damage to those components, and may cause a system malfunction.

Attention: When handling a system board:

• Do not drop a system board or apply any excessive force to it.
• Avoid rough handling of any kind.
• Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset.

How to use error message

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed,
begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error
codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU
Index for the computer you are servicing.

Strategy for replacing FRUs for CTO, special bid model, and standard
models
This topic provides information about the model types and FRU identification.

Product definition
This topic introduces different model types and how to identify each type.

Dynamic Configure To Order (CTO)

This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this
configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and
eSupport will load these products as the 4-character MT, 4-character model and 2-character country code.
The model is “CTO1” and the default country code is “WW” (example: 20AACTO1WW).

Special bid model

This model is a unique configuration that has been negotiated between Lenovo and the customer. A unique
MTM consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided
to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does
not designate a specific country or region. The custom model factsheet for the MTM indicates which country
the special bid MTM is set up for. Special bid offering is not generally announced.

Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country

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code. The country code assigned is alphabetic and represents a designated country or region (example:
20AA0009UK).

FRU identification
Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an
MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display
(LCD), and memory module.

To identify the major FRUs for a product, do the following:

1. Go to
http://www.lenovo.com/support.
2. Click Warranty & Services.
3. Click Check Warranty Status.
4. On the Warranty Status Lookup page, click Parts Lookup.
5. Type your machine type and serial number, and then click Submit.

eSupport also can be used to view the general FRU list for a product.

To get the general FRU list for a product, do the following:

1. Go to
http://www.lenovo.com/support.
2. Click Parts & Accessories.
3. Follow the instructions on the screen to select product.
4. Click Product and Parts Detail.
5. On the PRODUCT AND PARTS DETAIL page, click Parts Detail tab to view the FRU list.

Note: The FRU list is a general list of components and does not contain specific model information.

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Chapter 3. General checkout
This chapter introduces following information:
• “What to do first” on page 23
• “Checkout guide” on page 24
– “Lenovo Solution Center” on page 24
– “Quick test programs” on page 24
– “UEFI diagnostic program” on page 25
– “Bootable diagnostic programs” on page 25
• “Power system checkout” on page 26

Before you go to the checkout guide, be sure to read the following important notes.

Important notes:
• Only certified trained personnel should service the computer.
• Before replacing any FRU, read the entire page on removing and replacing FRUs.
• When you replace FRUs, it is recommended use new nylon-coated screws.
• Be extremely careful during such write operations as copying, saving, or formatting. The sequence
of the drives in the computer that you are servicing might have been altered. If you select an incorrect
drive, data or programs might be overwritten.
• Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure
that the model of the machine and the FRU part number are correct by referring to the web site:
http://www.lenovo.com/serviceparts-lookup
• A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur
for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation,
electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you
suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do
not replace the FRU.
• Be careful not to replace a nondefective FRU.

What to do first
When you return a FRU, you must include the following information in the parts exchange form or parts
return form that you attach to it:
1. Name and phone number of service technician
2. Date of service
3. Date on which the machine failed
4. Date of purchase
5. Failure symptoms, error codes appearing on the display, and beep symptoms
6. Procedure index and page number in which the failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address

Note: During the warranty period, the customer may be responsible for repair costs if the computer damage
was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper
maintenance by the customer. Following is a list of some common items that are not covered under warranty
and some symptoms that might indicate that the system was subjected to stress beyond normal use.

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Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:

The following are not covered under warranty:

• LCD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC card or the installation of an incompatible card
• Improper disc insertion or use of an optical drive
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect ac power adapter on laptop products

The following symptoms might indicate damage caused by nonwarranted activities:

• Missing parts might be a symptom of unauthorized service or modification.
• Check for obvious damage to a hard disk drive. If the spindle of a hard disk drive becomes noisy, the hard
disk drive might have been dropped or subject to excessive force.

Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computers.

Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.

The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags.

To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo -
System Health and Diagnostics, and then follow the instructions on the screen.

For more information about the Lenovo Solution Center program, refer to the help information system
of the program.

Quick test programs

Run quick test programs to troubleshoot and resolve computer problems, especially when the computer
does not have the Lenovo Solution Center program installed.

Lenovo provides the following quick test programs:

• Lenovo Hard Drive Quick Test: Use this program to troubleshoot and resolve internal storage problems.
• Lenovo Memory Quick Test: Use this program to troubleshoot and resolve memory module problems.

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The quick test programs are applicable on the following operating systems:
• Microsoft® Windows® 8
• Microsoft Windows 7
• Microsoft Windows Server® 2003
• Microsoft Windows Server 2008

To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions
on the Web site.

To run a test using quick test program, do the following:

1. Go to the C:\SWTOOLS\ldiag directory.
2. Double-click the gui_lsc_lite.exe file.
3. When the User Account Control window opens, click Yes.
4. Select the device class to be tested.
5. Select the devices to be tested.
6. Select the test to be performed.
7. Follow the instructions on the screen to start the test. When a problem is detected, information
messages are displayed. Refer to the messages to troubleshoot the problem.

UEFI diagnostic program

A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and
internal storage devices, view system information, and check and recover bad sectors on internal storage
devices.

To run the UEFI diagnostic program, do the following:

1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 26,
and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 41
for error code descriptions and troubleshooting hints.
2. When the ThinkPad logo is displayed, repeatedly press and release the F10 key. The main screen of the
UEFI diagnostic program is displayed.
3. Follow the instructions on the screen to use the diagnostic program.

The options on the main screen are as follows:

Table 1. Items on the main screen of the UEFI diagnostic program

Tests Tools
• Quick Memory Test • Execute from configuration file
• Quick Storage Device Test • Generate configuration file
• Exit Application • Recover bad sectors tool
• Extended Memory Test • System Information
• LCD test
• Memory Bit Fade Test (180 min)
• Motherboard Buses Test
• PCI-e test

Note: The recover bad sectors tool is only available on computers that have hard disk drives installed.

Bootable diagnostic programs

If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a
bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable

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you to test computer memory and internal storage devices, view system information, and check and recover
the internal storage devices. To use the bootable diagnostic programs, you can create a bootable diagnostic
medium on a USB device or CD.

To create a bootable diagnostic medium, do the following:

1. Go to http://www.lenovo.com/diags.
2. Click Lenovo Bootable Diagnostics.
3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD.

To use the diagnostic medium you have created, do one of the following:
• If you have created the bootable diagnostic medium on a USB device, do the following:
1. Attach the USB device to the computer.
2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
26, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 41 for error code descriptions and troubleshooting hints.
3. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot
Menu window opens, release the F12 key.
4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program will be
launched automatically.
5. Follow the instructions on the screen to use the diagnostic program.
• If you have created the bootable diagnostic medium on a CD, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page
26, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on
page 41 for error code descriptions and troubleshooting hints.
2. Insert the CD into the optical drive.
3. Restart the computer.
4. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot
Menu window opens, release the F12 key.
5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program
will be launched automatically.
6. Follow the instructions on the screen to use the diagnostic program.

Power system checkout

To verify a power symptom, do the following:
1. Turn off the computer.
2. Connect the ac power adapter.
3. Turn on the computer. If the computer can be turned on, it means that either the battery pack or the ac
power adapter is functional.
4. Insert a straightened paper clip into the emergency reset hole to reset the computer. If the computer is
still powered on, it means that the ac power adapter is functional.
5. Turn off the computer.
6. Disconnect the ac power adapter and turn on the computer. If the computer can be turned on, it
means that the battery pack is functional.

If you suspect a power problem, see the appropriate one of the following power supply checkouts:
• “Checking the ac power adapter” on page 27
• “Checking the built-in battery and operational charging” on page 27
• “Checking the coin-cell battery” on page 28

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Checking the ac power adapter
You are here because the computer fails only when the ac power adapter is used.
• If the power problem occurs only when the docking station or the port replicator is used, replace the
docking station or the port replicator.
• If the system status indicator does not blink three times when an ac power source is connected, check
the power cord of the ac power adapter for correct continuity and installation.
• If the computer does not charge during operation, go to “Checking the built-in battery and operational
charging” on page 27.

To check the ac power adapter, do the following:

1. Unplug the ac power adapter cable from the computer.
2. Measure the output voltage at the plug of the ac power adapter cable. See the following illustration:

Pin Voltage (V dc)

3 1 +20
2 0
2
1 3 Ground
(20V)

Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing.
3. If the voltage is not correct, replace the ac power adapter.
4. If the voltage is acceptable, replace the system board.

Note: Noise from the ac power adapter does not always indicate a defect.

Checking the built-in battery and operational charging

This computer supports only batteries specially designed for this specific system and manufactured by
Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed
for other systems. If an unauthorized battery or a battery designed for another systems is installed, the
system will not charge.

Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.

The battery status icon in the Windows notification area displays the percentage of the remaining battery
power.

To check for detailed battery status information, do the following:

• For Windows 7: Open the Power Manager program and click the Battery tab.
• For Windows 8.1: Open the Lenovo Settings program and click OK.

To check whether the battery charges properly during operation, do the following:
1. Discharge the battery until the remained battery power is less than 50%.
2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows
notification area indicates that the battery is not charging, remove the battery and let it return to room
temperature.
3. Reinstall the battery. If the battery is still not charging, replace the battery pack.
4. Check the battery status icon again. If the same error still exists, replace the system board.

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Checking the coin-cell battery
To check the coin-cell battery, do the following:
1. Disconnect the battery connector. See “Disconnect the battery” on page 64.
2. Remove the coin-cell battery. See “1060 Coin-cell battery” on page 68.
3. Measure the voltage of the coin-cell battery. See the following illustration.

Wire Voltage (V dc)

Red +2.5 to +3.2
Black Ground

• If the voltage is correct, replace the system board.

• If the voltage is not correct, replace the coin-cell battery.
• If the coin-cell battery discharges quickly after replacement, replace the system board.

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Chapter 4. Related service information
This chapter presents following information:
• “Restoring the factory contents by using the Recovery Disc Set” on page 29
• “Recovery overview for the Windows 7 operating system” on page 30
• “Recovery overview for the Windows 8.1 operating system” on page 35
• “Passwords” on page 38
• “Power management” on page 40
• “Symptom-to-FRU index” on page 41

Service Web site: When the latest maintenance diskette and the system program service diskette become
available, they will be posted on http://www.lenovo.com/support

Restoring the factory contents by using the Recovery Disc Set

When the main storage drive is replaced because of a failure, no product recovery program is on the new
drive. In this case, the customer must use the Recovery Disc Set to recover the computer. Order the
Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the
factory default settings by using the Recovery Disc Set after the new drive is installed. For information about
which discs to order, go to http://www.lenovo.com/serviceparts-lookup.

Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. The
Recovery Disc Set might consist of the user instructions and the following set of DVDs to restore the
computer to the original factory configuration.
• Operating System Recovery Disc (one disc): This disc restores the Microsoft Windows operating system.
Use this disc to start the recovery process.
• Applications and Drivers Recovery Disc (one or more discs): This disc restores the preinstalled
applications and drivers on the computer.
• Supplemental Recovery Disc: This disc contains additional content, such as updates to the software that
was preinstalled on the computer. Not all recovery disc sets come with a Supplemental Recovery Disc.

Notes:
• You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you
can use an external USB DVD drive.
• During the recovery process, all data on the drive will be deleted. If possible, copy any important data
or personal files that you want to keep onto removable media or a network drive before you start the
recovery process.

To restore the computer to the original factory configuration using the Recovery Disc Set, do the following:

Note: Recovery can take one to two hours to complete. The length of time depends on the method you use.
If you use recovery discs, the recovery process will take about two hours.
1. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:
a. Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed
or when you hear repeating beeps, release the F1 key. The ThinkPad Setup program opens.
b. Use the arrow keys to select Startup ➙ Boot.
c. Select the CD/DVD drive as the 1st Boot Device.
2. Insert the Operating System Recovery Disc into the DVD drive.

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 3. Press F10 to save the ThinkPad Setup program configuration changes. Follow the instructions on the
screen to begin the recovery process.
4. Select your language and click Next.
5. Read the license. If you agree with the terms and conditions, select I accept these terms and
conditions and then click Next. If you do not agree with the terms and conditions, follow the
instructions on the screen.
6. Click Yes in the displayed window to begin the operating system recovery process.
7. Insert the Applications and Drivers Recovery Disc when prompted and then click OK to begin the
process of recovering applications and drivers.
8. If you have a Supplemental Recovery Disc, insert it when prompted and click Yes. If you do not have a
Supplemental Recovery Disc, click No.
9. When all of the data has been copied from the last disc in the set and has been processed, remove the
disc and restart the computer.

Note: The rest of the recovery process is fully automated and no action from you is required. The
computer will restart into the Microsoft Windows desktop several times and you might experience
periods when no activity is apparent on the screen for several minutes at a time. This is normal.
10. When the recovery process is complete, the Set Up Windows screen is displayed. Follow the
instructions on the screen to complete the Windows setup.
11. After you have completed the Windows setup, you might want to restore the original startup sequence.
Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save
changes and exit the ThinkPad Setup program.

Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.

Recovery overview for the Windows 7 operating system

This section provides information about the recovery solutions provided by Lenovo on the Windows 7
operating system.

Notes:
• There are a variety of methods to choose from when considering how to recover in the event of a software-
or hardware-related problem. Some methods vary depending on the type of your operating system.
• The product on the recovery media might be used only for the following purposes:
– Restore the product preinstalled on your computer
– Reinstall the product
– Modify the product using the Additional Files
To prevent potential performance risks or unexpected behavior that might be caused by the new hard disk
drive technology, it is recommended that you use one of the following software programs for backup:
• ThinkVantage Rescue and Recovery version 4.23 or later
• Symantec Norton Ghost version 15 or later
To start the Symantec Norton Ghost program, do the following:
1. Click Start ➙ Run. The Run window opens.
2. Type cmd in the field. Then click OK.
3. Type ghost -align=1mb and press Enter.
• Acronis True Image 2010 or later
• Paragon Backup & Recovery 10 Suit or later, Paragon Backup & Recovery 10 Home or later

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Creating and using a recovery media
You can use recovery media to restore the hard disk drive or hybrid drive to the factory default settings.
Recovery media are useful if you transfer the computer to another area, sell the computer, recycle the
computer, or put the computer in an operational state after all other methods of recovery have failed. As a
precautionary measure, it is important to create recovery media as early as possible.

Note: The recovery operations you can perform using recovery media vary depending on the operating
system from which the recovery media were created. The recovery media might contain a boot medium
and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is
important that you store the recovery media in a safe place after you have made them.

Creating recovery media

This section provides instructions on how to create recovery media.

Note: You can create recovery media using discs or external USB storage devices.

To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery
Disks. Then, follow the instructions on the screen.

Using recovery media

This section provides instructions on how to use recovery media on different operating systems.
• You can use recovery media to restore the computer to the factory default settings only. You can use
recovery media to put the computer in an operational state after all other methods of recovery have failed.

Attention: When you use recovery media to restore the computer to the factory default settings, all the
files currently on the hard disk drive or hybrid drive will be deleted and replaced by the factory default
settings.

To use recovery media, do the following:

1. Depending on the type of your recovery media, connect the boot medium (memory key or other USB
storage device) to the computer, or insert the boot disc into an external optical drive.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. Select the desired startup device and press Enter. The restore process begins.
4. Follow the instructions on the screen to complete the operation.

Notes:
1. After restoring your computer to the factory default settings, you might have to reinstall device drivers
for some devices. See “Reinstalling preinstalled applications and device drivers” on page 34.
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office
CD or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Office or Microsoft Works.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up all your hard disk drive or hybrid drive contents
including the operating system, data files, software programs, and personal settings. You can designate
where the Rescue and Recovery program stores the backup:
• In a protected area of your hard disk drive or hybrid drive
• On an attached external USB hard disk drive

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• On a network drive
• On recordable discs (an external recordable optical drive is required for this option)

After you have backed up the contents on the hard disk drive or hybrid drive, you can restore the complete
contents of the hard disk drive or hybrid drive, restore only the selected files, or restore only the Windows
operating system and applications.

Performing a backup operation

This section provides instructions on how to perform a backup operation using the Rescue and Recovery
program.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced
Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on
the screen to complete the backup operation.

Performing a recovery operation

This section provides instructions on how to perform a recovery operation using the Rescue and Recovery
program.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced
Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery
arrow.
3. Click the Restore your system from a backup icon.
4. Follow the instructions on the screen to complete the recovery operation.

For more information about performing a recovery operation from the Rescue and Recovery workspace, see
“Using the Rescue and Recovery workspace” on page 32.

Using the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive or hybrid
drive that operates independently from the Windows operating system. This enables you to perform recovery
operations even if you cannot start the Windows operating system. You can perform the following recovery
operations from the Rescue and Recovery workspace:
• Rescue files from your hard disk drive, your hybrid drive, or a backup
The Rescue and Recovery workspace enables you to locate files on your hard disk drive or hybrid drive
and transfer them to a network drive or other recordable media, such as a USB device or a disc. This
solution is available even if you did not back up your files or if changes were made to the files since your
last backup operation. You also can rescue individual files from a Rescue and Recovery backup located
on your local hard disk drive or hybrid drive, a USB device, or a network drive.
• Restore your hard disk drive or hybrid drive from a Rescue and Recovery backup
If you have backed up your hard disk drive or hybrid drive using the Rescue and Recovery program, you
can restore the hard disk drive or hybrid drive from a Rescue and Recovery backup, even if you cannot
start the Windows operating system.
• Restore your hard disk drive or hybrid drive to the factory default settings
The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk
drive or hybrid drive to the factory default settings. If you have multiple partitions on your hard disk drive
or hybrid drive, you have the option to restore the factory default settings to the C: partition and leave

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 the other partitions intact. Because the Rescue and Recovery workspace operates independently from
the Windows operating system, you can restore the factory default settings even if you cannot start the
Windows operating system.

Attention: If you restore the hard disk drive or hybrid drive from a Rescue and Recovery backup or restore
the hard disk drive or hybrid drive to the factory default settings, all files on the primary hard disk drive or
hybrid drive partition (usually drive C:) will be deleted in the recovery process. If possible, make copies of
important files. If you are unable to start the Windows operating system, you can use the rescue files feature
of the Rescue and Recovery workspace to copy files from your hard disk drive or hybrid drive to other media.

To start the Rescue and Recovery workspace, do the following:

1. Ensure that the computer is turned off.
2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or
see a logo screen, release the F11 key.
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue
and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 35.
4. Do one of the following:
• To rescue files from your hard disk drive, your hybrid drive or a backup, click Rescue files and
follow the instructions on the screen.
• To restore your hard disk drive or hybrid drive from a Rescue and Recovery backup or to restore
your hard disk drive or hybrid drive to the factory default settings, click Restore your system and
follow the instructions on the screen.

For more information about the features of the Rescue and Recovery workspace, click Help.

Notes:
1. After restoring your hard disk drive or hybrid drive to the factory default settings, you might have to
reinstall device drivers for some devices. See “Reinstalling preinstalled applications and device drivers”
on page 34.
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If you need to recover
or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office
CD or Microsoft Works CD. These discs are provided only with computers preinstalled with Microsoft
Office or Microsoft Works.

Creating and using a rescue medium

With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures
that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive or
hybrid drive.

Notes:
1. The recovery operations you can perform using a rescue medium vary depending on the operating
system.
2. The rescue disc can be started in all types of external optical drives.

Creating a rescue medium

This section provides instructions on how to create a rescue medium.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced
Backup and Restore. The Rescue and Recovery program opens.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

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 3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.
4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a
rescue medium using a disc or a USB hard disk drive.
5. Click OK and follow the instructions on the screen to create a rescue medium.

Using a rescue medium

This section provides instructions on how to use the rescue medium you have created.
• If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:
1. Turn off your computer.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
3. In the Boot Menu window, select the desired external optical drive as the first boot device. Then,
insert the rescue disc into the optical drive and press Enter. The rescue medium starts.
• If you have created a rescue medium using a USB optical drive or a USB hard disk drive, use the following
instructions to use the rescue medium:
1. Turn on your computer. When the ThinkPad logo is displayed, press F1. The ThinkPad Setup
program starts.
2. Choose the Config menu and change the USB 3.0 Mode to be Disabled from the USB submenu.
3. Turn off your computer.
4. Attach the USB optical drive or hard disk drive to one of the USB connectors on your computer.
5. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu
window opens, release the F12 key.
6. In the Boot Menu window, select the USB CD or USB HDD as the first boot device and press Enter.
The rescue medium starts.

When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for
each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete
the recovery process.

Reinstalling preinstalled applications and device drivers

Your computer has provisions that enable you to reinstall selected factory-installed applications and device
drivers.

Reinstalling preinstalled applications

To reinstall selected application programs, do the following:
1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the APPS folder. In it are several subfolders named for the various preinstalled applications.
4. Open the subfolder for the application you are reinstalling.
5. Double-click Setup, and then follow the on-screen steps to reinstall the program.

Reinstalling preinstalled device drivers

Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
Reinstall device drivers only when it is necessary to correct a problem with your computer.

To reinstall a device driver for a factory-installed device, do the following:

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 1. Turn on your computer.
2. Go to the C:\SWTOOLS directory.
3. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders named for the various
devices installed in your computer (for example, AUDIO and VIDEO).
4. Open the subfolder for the device.
5. Reinstall the device driver by one of the following methods:
• In the subfolder for the device, look for a text file (a file with the extension .txt). The text file contains
information on how to reinstall that device driver.
• If the subfolder for the device contains a file of setup information (a file with the extension .inf), you
can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver.
Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program,
when prompted for the device driver you want to install, click Have Disk and Browse. Then select
the device driver file from the device subfolder.
• In the subfolder for the device, look for the executable file (a file with the extension .exe). Double-click
the file, and follow the instructions on the screen.

Solving recovery problems

If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
medium” on page 33.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive
or hybrid drive to the factory default settings. See “Creating and using a recovery media” on page 31.
• Change the USB 3.0 Mode to be Disabled from the ThinkPad Setup menu. See “Creating and using a
rescue medium” on page 33.

Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive or
hybrid drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the
startup device sequence. You must first ensure that your rescue device is set as the first boot device in the
startup device sequence in the ThinkPad Setup program.

It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.

Recovery overview for the Windows 8.1 operating system

This section provides information about the recovery solutions for the Windows 8.1 operating systems.

A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery
image enables you to refresh your computer, or reset your computer to the factory default settings.

You can create recovery media as backups or replacement for the Windows recovery image. With the
recovery media, you can troubleshoot and fix the problems on your computer even if you cannot start the
Windows 8.1 operating system. It is recommended that you create recovery media as early as possible. For
more information, see “Creating and using recovery media” on page 37.

Refreshing your computer

If your computer does not perform well and the problem might be caused by a recently installed program,
you can refresh your computer without losing your personal files or changing your settings.

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Attention: If you refresh your computer, the programs that came with your computer and the programs that
you installed from Windows Store will be reinstalled, but all other programs will be removed.
1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Refresh your PC without affecting your files section, click Get started.
3. Follow the instructions on the screen to refresh your computer.

Resetting your computer to the factory default settings

If you want to recycle your computer or just start over, you can reset your computer to the factory default
settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with
your computer, and reset all the settings to the factory default settings.

Attention: If you reset the computer to the factory default settings, all your personal files and settings will be
deleted. To avoid data loss, make a backup copy of all the data that you want to keep.

To reset your computer to the factory default settings, do the following:

1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to
confirm the operation.
3. Depending on your needs, do one of the following:
• To perform a quick format, click Just remove my files to start the process. The process will take
several minutes.
• To perform a complete format, click Fully clean the drive to start the process. The process will
take several hours.
4. Follow the instructions on the screen to reset your computer to the factory default settings.

Using the advanced startup options

With the advanced startup options, you can change the firmware settings of the computer, change the
startup settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.

To use the advanced startup options, do the following:

1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a desired startup option, then follow the instructions on the screen.

Recovering your operating system if Windows 8.1 fails to start

The Windows recovery environment on your computer is capable of operating independently from the
Windows 8.1 operating system. This enables you to recover or repair the operating system even if the
Windows 8.1 operating system fails to start.

After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.

Note: Ensure that your computer is connected to ac power during the recovery process.

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Creating and using recovery media
You can create recovery media as backups for the Windows recovery environment and the Windows
recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the
problems on your computer.

It is recommended that you create recovery media as early as possible. Once you create recovery media,
keep them in a safe place and do not use them to store other data.

Creating recovery media

To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity
depends on the size of the recovery image.

Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a
backup copy of all the data that you want to keep.

To create recovery media, do the following:

Note: Ensure that your computer is connected to ac power.

1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms, and
click Search.
2. Type recovery in the Search field and click the Search button. Then click Create a recovery drive.
3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.
4. Ensure that you select the Copy the recovery partition from the PC to the recovery drive. option.
Then click Next.

Important: If you clear the Copy the recovery partition from the PC to the recovery drive. option,
you will create recovery media without the recovery partition content. You still can start the computer
from the recovery media, but you might be unable to recover your computer if the recovery partition on
your computer is damaged.
5. Connect a proper USB drive then click Next.
6. Click Create in the Recovery Drive window. The creation of the recovery media starts.
7. When the creation of the recovery media finishes, do one of the following:
• To keep the recovery partition on your computer, click Finish.
• To delete the recovery partition on your computer, click Delete the recovery partition.

Attention: If you delete the recovery partition on your computer, do keep the recovery media in a
safe place. The Windows recovery image will not be stored in your computer anymore, and you will
need the recovery media to refresh or reset your computer.
8. Remove the USB drive. The recovery media are created successfully.

Using recovery media

If you cannot start your computer, or if you cannot start the Windows recovery image on your computer, use
recovery media to recover your computer.

To use recovery media, do the following:

Note: Ensure that your computer is connected to ac power.

1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12
key. The Boot Menu window opens.
2. Select the recovery drive as the boot device.

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 3. Select a preferred language and then select a preferred keyboard layout.
4. Click Troubleshoot to display the optional recovery solutions.
5. Select a corresponding recovery solution according to your situation. For example, select Reset your
PC if you want to reset your computer to the factory default settings.

For more information about the recovery solutions provided by the Windows 8.1 operating system, go to:
http://go.microsoft.com/fwlink/?LinkID=263800

Passwords
As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password,
the hard disk password, and the supervisor password.

If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the
computer is turned on. The computer does not start until the password is entered.

Note: If only a supervisor password is set, the password prompt will not be displayed when the operating
system is started.

Power-on password
A power-on password protects the system from being powered on by an unauthorized person. The
password must be entered before an operating system can be started. For instructions on how to remove
the power-on password, see “How to remove the power-on password” on page 39.

Hard disk password

There are two kinds of hard disk passwords:
• User hard disk password - for the user
• Master hard disk password - for the system administrator, who can use it to get access to the hard disk
even if the user has changed the user hard disk password

Note: There are two modes for the hard disk password: User only and Master + User. The Master + User
mode requires two hard disk passwords; the system administrator enters both in the same operation. The
system administrator then provides the user hard disk password to the system user.

Attention: If the user hard disk password has been forgotten, check whether a master hard disk password
has been set. If it has, it can be used for access to the hard disk drive. If no master hard disk password is
available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either
the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive
can be replaced for a scheduled fee.

For how to remove the hard disk password, see “How to remove the hard disk password” on page 39.

Supervisor password
A supervisor password protects the system information stored in the ThinkPad Setup. The user must enter
the supervisor password in order to get access to the ThinkPad Setup and change the system configuration.

Attention: If the supervisor password has been forgotten and cannot be made available to the service
technician, there is no service procedure to reset the password. The system board must be replaced for
a scheduled fee.

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How to remove the power-on password
To remove a power-on password, do the following:

If no supervisor password has been set, do the following to remove the power-on password:
1. Turn off the computer.
2. Remove the battery pack. For instructions on how to remove the battery pack, see “1130 Battery
pack” on page 81.
3. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see “1060
Coin-cell battery” on page 68. Wait for a few seconds.
4. Reinstall the coin-cell battery. For instructions on how to install the coin-cell battery, see “1060 Coin-cell
battery” on page 68.
5. Reinstall the battery pack. For instructions on how to install the battery pack, see “1130 Battery pack”
on page 81.
6. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does
not appear. The power-on password has been removed.

If a supervisor password has been set and is known to the service technician, do the following to remove
the power-on password:
1. Turn on the computer.
2. When the ThinkPad logo comes up, immediately press F1.
3. Type the supervisor password to enter the ThinkPad Setup program.
4. Select Security.
5. Select Password.
6. Select Power-On Password.
7. Type the current supervisor password in the Enter Current Password field. Then leave the Enter
New Password field blank, and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10 to save changes and exit the ThinkPad Setup program.

How to remove the hard disk password

Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be
made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide
any services to reset the user hard disk passwords or to recover data from the hard disk drive. To put the
system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to
replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee.

To remove a user hard disk password that has been forgotten, when the supervisor password and master
hard disk password are known, do the following:
1. Turn on the computer.
2. When the ThinkPad logo comes up, immediately press F1 to enter the ThinkPad Setup program.
3. Select Security.
4. Select Password.
5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens.
6. Select Master hard disk password.
7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter
New Password field blank, and press Enter twice.
8. Press F10.

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 9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the
master hard disk password have been removed.

Power management
To reduce power consumption, the computer has three power management modes: screen blank, sleep,
and hibernation.

Screen blank mode (for the Windows 7 operating system only)

If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off.

To put the computer into screen blank mode, do the following:

1. Right-click the battery gauge on the taskbar.
2. Select Power off display.

To end screen blank mode and resume normal operation, press any key.

Sleep mode
When the computer enters sleep mode, the following events occur in addition to what occurs in screen
blank mode:
• The LCD is powered off.
• The hard disk drive, hybrid drive, or solid-state drive is powered off.
• The microprocessor stops.

To enter sleep mode, do one of the following:

• For Windows 7: Click the arrow beside the Shut down icon, and then select Sleep. To return from
sleep mode, press the Fn key.
• For Windows 8.1: Move the pointer to the top-right or bottom right corner of the screen to bring up the
charms. Then click Settings ➙ Power ➙ Sleep.

In certain circumstances, the computer goes into sleep mode automatically:

• After a period of inactivity specified in power plan settings
• When the battery power is low

To cause the computer to return from sleep mode and resume operation, do one of the following:
• Press the Fn key.
• Open the LCD cover.
• Turn on the power button.

Also, in either of the following events, the computer automatically returns from sleep mode and resumes
operation:
• The ring indicator (RI) is signaled by a serial device or a PC Card device.
• The time set on the resume timer elapses.

Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few
seconds before taking any action to reenter operation mode.

Hibernation mode
In hibernation mode, the following occurs:

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• The system status, RAM, VRAM, and setup data are stored on the hard disk drive, hybrid drive, or
solid-state drive.
• The system is powered off.

Note: If the computer enters the hibernation mode while it is docked to the docking station or the port
replicator, do not undock it before resuming normal operation. If you do undock it and then try to resume
normal operation, you will get an error message, and you will have to restart the system.

If you have defined one of the following actions as the event that causes the system to go into hibernation
mode, perform that action.
• Closing the lid.
• Pressing the power button.

Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power
plan settings.

When the power is turned on, the computer returns from hibernation mode and resumes operation. The
hibernation file in the boot record on the hard disk drive, hybrid drive, or solid-state drive is read, and system
status is restored from the hard disk drive, hybrid drive, or solid-state drive.

Symptom-to-FRU index
This section contains following information:
• “Numeric error codes” on page 42
• “Error messages” on page 43
• “Beep symptoms” on page 43
• “No-beep symptoms” on page 44
• “LCD-related symptoms” on page 44
• “Intermittent problems” on page 44
• “Undetermined problems” on page 45

The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most
likely cause is listed first, in boldface type.

Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or
action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the
computer. Do not replace a nondefective FRU.

This index can also help you determine, during regular servicing, what FRUs are likely to need to be
replaced next.

A numeric error is displayed for each error detected in POST or system operation. In the displays, n can
be any number.

If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not
described there, go to “Intermittent problems” on page 44.

Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the
manual for that device.

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Numeric error codes
Table 2. Numeric error codes
Symptom or error FRU or action, in sequence
0177 Replace the system board.
Bad SVP data, stop POST task— Checksum of the
supervisor password in the EEPROM is not correct.
0183 1. Run the ThinkPad Setup program. The settings
Bad CRC of Security Settings in EFI Variable. Enter the will be corrected automatically. Then save the
ThinkPad Setup program. – The checksum of the Security current settings by pressing F10.
settings in the EFI Variable is not correct. 2. Replace the system board.
0187 Replace the system board.
EAIA data access error

0188 Replace the system board.

Invalid RFID Serialization Information Area.
0189 Replace the system board.
Invalid RFID Configuration Information Area.
0190 1. Charge the battery pack.
Critical low-battery error 2. Replace the battery pack.
0191 1. Run the ThinkPad Setup program, and then save
System Security—Invalid Remote Change requested. current setting by pressing F10.
2. Replace the system board.
0199 1. Run the ThinkPad Setup program. The retry count
System Security— Security password retry count will be reset. Then save the current settings by
exceeded. pressing F10.
2. Replace the system board.
0251 1. Charge the coin-cell battery for more than 8 hours
System CMOS checksum bad - Default configuration by connecting the ac adapter.
used. 2. Replace the coin-cell battery and run ThinkPad Setup
to reset the time and date.
0271 1. Run ThinkPad Setup to reset the time and date
Real-Time Clock Error. Check Date and Time settings. 2. Replace the coin-cell battery and run ThinkPad Setup
to reset the time and date.
1802 1. Remove network card.
Unauthorized network card is plugged in—Power off and 2. Replace the system board.
remove the network card.
1820 Remove all but the reader that you set up for the
More than one external fingerprint reader are attached. authentication.
Power off and remove all but the reader that you set up
within your main operating system.
2000 Have the computer serviced.
ThinkVantage Active Protection sensor diagnostics failed.
2100 1. Reseat the hard disk drive.
Detection error on HDD0 (Main HDD) 2. Replace the main hard disk drive.
3. Replace the system board.
2101 1. Reseat the Mini SATA device.
Detection error on HDD1 (Mini SATA) 2. Replace the mini SATA device.
3. Replace the system board.
2110 1. Reseat the hard disk drive.
Read error on HDD0 (Main HDD) 2. Replace the main hard disk drive.
3. Replace the system board.

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Table 2. Numeric error codes (continued)
Symptom or error FRU or action, in sequence
2111 1. Reseat the Mini SATA device.
Read error on HDD1 (Mini SATA) 2. Replace the mini SATA device.
3. Replace the system board.
2200 Replace the system board.
Machine Type and Serial Number are invalid.
2201 Replace the system board.
Machine UUID is invalid

Error messages
Table 3. Error messages
Symptom or error FRU or action, in sequence
Fan error. 1. Replace the fan.
2. Apply thermal grease.
3. Replace the system board.
Thermal sensing error. Replace the system board.
This system does not support batteries that are not Replace the battery.
genuine Lenovo-made or authorized. The system will
continue to boot, but may not charge unauthorized
batteries.
Attention: Lenovo has no responsibility for the
performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out
of their use.

Beep symptoms
Table 4. Beep symptoms
Symptom or error FRU or action, in sequence
Four cycles of four short beeps Replace the system board.
One short beep, pause, three short beeps, pause, three 1. Replace the memory module.
more short beeps, pause, and one short beep 2. Replace the system board.
Three short beeps, pause, one short beep, pause, one Remove the device from ExpressCard slot.
more short beep, pause, and three short beeps
Five short beeps Replace the system board.
One long and two short beeps Replace the system board.
Five short beeps, pause, five short beeps, and pause Replace the system board.

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No-beep symptoms
Table 5. No-beep symptoms
Symptom or error FRU or action, in sequence
No beep, power-on indicator on, LCD blank, and no 1. Ensure that every connector is connected tightly
POST. and correctly.
2. Reseat memory module.
3. Replace the system board.
No beep, power-on indicator on, and LCD blank during 1. Reseat memory module.
POST. 2. Replace the system board.
The power-on password prompt appears. A power-on password or a supervisor password is set.
Type the password and press Enter.
The hard-disk password prompt appears. A hard disk password is set. Type the password and
press Enter.

LCD-related symptoms
Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The
presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has
two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more
visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Notes:
• This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later.
• Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot
guarantee that any replacement LCD will have zero pixel defects.
• One pixel consists of R, G, B sub-pixels.

Table 6. LCD-related symptoms

Symptom or error FRU or action, in sequence
No beep, power-on indicator on, and a blank LCD during Replace the system board.
POST.
• LCD backlight not working. 1. Reseat the LCD connectors.
• LCD too dark. 2. Replace the LCD assembly.
• LCD brightness cannot be adjusted. 3. Replace the system board.
• LCD contrast cannot be adjusted.
• LCD screen unreadable. 1. See important note for “LCD-related symptoms.”
• Characters missing pixels. 2. Reseat all LCD connectors.
• Screen abnormal. 3. Replace the LCD assembly.
• Wrong color displayed. 4. Replace the system board.
Horizontal or vertical lines displayed on LCD. Replace the LCD assembly.

Intermittent problems
Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a problem recurs.

When analyzing an intermittent problem, do the following:

1. Run the diagnostic test for the system board in loop mode at least 10 times.

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 2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no
more errors exist.

Undetermined problems
If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed,
or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate
FRUs that have no defects).

Verify that all attached devices are supported by the computer.

Verify that the power supply being used at the time of the failure is operating correctly. See “Power system
checkout” on page 26.
1. Turn off the computer.
2. Visually check each FRU for damage. Replace any damaged FRU.
3. Remove or disconnect all of the following devices:
a. Non-ThinkPad devices
b. Devices attached to the docking station or the port replicator
c. Printer, mouse, and other external devices
d. Battery pack
e. Hard disk drive, hybrid drive, or solid-state drive
f. External diskette drive or optical drive
g. Memory module
h. PC cards
4. Turn on the computer.
5. Determine whether the problem has been solved.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU):
a. System board
b. LCD assembly

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Chapter 5. Status indicators
This chapter presents the status indicators that show the status of the computer.

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

1 2 3

F1 F4

Table 7. Status indicators

Indicator Meaning
1 Fn Lock indicator Off (default mode): The Fn Lock function is disabled. To initiate the special
function of each key, press the corresponding function key directly. To input F1-
F12, press the Fn key and the corresponding function key.

On (legacy mode): The Fn Lock function is enabled. To input F1- F12, press the
corresponding function key directly. To initiate the special function of each key,
press the Fn key and the corresponding function key.
2 Speaker mute indicator On: The speakers are muted.
3 Microphone mute indicator On: The microphones are muted.

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Table 7. Status indicators (continued)
Indicator Meaning
4 Camera status indicator On: The camera is in use.
5 6 System status indicator Blinking three times: The computer is initially connected to power.

On: The computer is in use.

Off: The computer is off or in hibernation mode.

Slow blinking: The computer is in sleep mode.

Fast blinking: The computer is entering sleep or hibernation mode.

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Chapter 6. Function keys
The following table describes the functions of function keys and key combinations.

Table 8. Function keys

Function key and key Description
combination
Press Fn+Esc to enable or disable the Fn Lock function and switch between default
+ mode and legacy mode of using the function keys.
• When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode).
To initiate the special function of each function key, press the corresponding function
key directly. To input F1- F12, press the Fn key and the corresponding function key.
• When the Fn Lock function is enabled: The Fn Lock indicator turns on (legacy
mode). To input F1- F12, press the corresponding function key directly. To initiate
the special function of each function key, press the Fn key and the corresponding
function key.
Mutes or unmutes the speakers.

If you mute the sound and turn off your computer, the sound will remain muted when
you turn on your computer again. To turn on the sound, press F2 or F3.
Decreases the speaker volume.

Increases the speaker volume.

Mutes or unmutes the microphones.

Darkens the display.

Brightens the display.

Switches the display output location between the computer display and an external
monitor.
Enables or disables the wireless features.

For Windows 7: Opens Control Panel.

For Windows 8.1: Opens the Settings charm.

For Windows 7: Opens Windows Search.

For Windows 8 and Windows 8.1: Opens the Search charm.

Views the programs that you have opened.

For Windows 7: Opens Computer.

For Windows 8.1: Views all the programs.

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Chapter 7. Locations
This chapter helps you locate the hardware components on your computer.

Locating computer controls, connectors, and indicators

This topic helps you locate the controls, connectors, and indicators on your computer.

Front view
1
2
1

14

13

10

12 11
5
6
7
8
9

1 Microphones 2 Camera

3 Screen 4 Power button

5 Lenovo OneLink connector 6 ac power connector

7 Ethernet connector 8 High-Definition Multimedia Interface (HDMI™)

connector
9 USB 3.0 connectors 10 System status indicator

11 ThinkPad® pointing device with TrackPoint buttons 12 ThinkPad pointing device without TrackPoint buttons
(available on some models) (available on some models)
13 Media-card slot 14 TrackPoint® pointing stick

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Bottom view
9

8 10

3
4

1 Security-lock slot 2 Fan louvers

3 Always On USB connector 4 Combo audio connector

5 Speaker 6 Battery

7 Internal storage drive1 8 Speaker

9 Wireless LAN card 10 Memory modules

1: Internal storage drive refers to the installed hard disk drive, solid-state drive, or hybrid drive.

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Locating FRUs and CRUs
This topic introduces the following service parts:
• “Major FRUs” on page 54
• “LCD FRUs” on page 56

Notes:
• Each FRU is available for all types or models, unless otherwise specified.
• CRU statement for customers:
You can resolve some problems with your product with a replacement part you can install yourself, called a
“Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are
designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according
to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo at any time
upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic
version of this manual can be found at http://www.lenovo.com/support. Click Guides & Manuals and then follow
the on-screen instructions to find the manual for your product. You might be required to return the defective part
that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a
container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if
Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your
Lenovo Limited Warranty documentation for full details.
ThinkPad computers contain the following types of CRUs:
– Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types
of CRUs include the ac power adapter, power cord, and hard disk drive. Other self-service CRUs depending
on product design might include the memory module, wireless card, keyboard, and palm rest with fingerprint
reader assembly and touch pad.
– Optional-service CRUs: These CRUs are isolated parts within the computer that are concealed by an access
panel that is typically secured by more than two screws. Once the access panel is removed, the specific
CRU is visible.

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Major FRUs

21

3
20

19
4

5
18
6
17
7

8
9
10

11

12

13

14

15

16

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Table 9. Major FRUs
No. FRU descriptions Self-service Optional service
CRU CRU
1 LCD unit No No
2 Keyboard No Yes
3 Keyboard bezel assembly No No
Note: Depending on the model, the ThinkPad pointing device
might look different from the above illustration.
4 Wireless LAN card No Yes
5 Coin-cell battery Yes No
6 dc-in support bracket No No
7 System board No No
8 Memory module Yes No
9 ThinkPad-logo-LED card No No
10 Battery No No
11 Hinge support bracket No No
12 Wireless LAN antenna No No
13 Speaker assembly No No
14 Lenovo OneLink connector cover Yes No
15 Base cover assembly No No
16 DIMM door Yes No
17 Internal storage drive (hard disk drive, hybrid drive, or solid-state Yes No
drive)
18 USB/audio card No No
19 Thermal fan assembly No No
20 Media card reader No No
21 TrackPoint cap Yes No

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LCD FRUs
For models with non-touch panel

Table 10. LCD FRUs

No. FRU descriptions Self-service Optional service
CRU CRU
1 LCD bezel assembly No No
2 Camera and microphone combo card No No
3 LCD Hinge assembly No No
4 LCD cover assembly No No
5 LCD/camera card/ThinkPad logo card combo cable No No
6 LCD module No No

Miscellaneous parts and other FRUs

Table 11. Miscellaneous part
FRU descriptions Self-service Optional service
CRU CRU
Screw kit No No

Table 12. Other FRUs

FRU descriptions Self-service Optional service
CRU CRU
ac power adapter Yes No
Power cord Yes No

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Looking up FRU information
For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to:
http://www.lenovo.com/serviceparts-lookup

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Chapter 8. FRU replacement notices
This chapter presents notices related to removing and replacing parts. Read this chapter carefully before
replacing any FRU.

CRU statement for customers:

You can resolve some problems with your product with a replacement part you can install yourself, called
a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others
are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For
optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider
install the CRU according to the warranty service for your product. If you intend on installing the CRU,
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your
product and are available from Lenovo at any time upon request. You can find a list of CRUs for your
product in this Hardware Maintenance Manual. An electronic version of this manual can be found at
http://www.lenovo.com/support. Click Guides & Manuals and then follow the on-screen instructions to find
the manual for your product. You might be required to return the defective part that is replaced by the CRU.
When return is required: (1) return instructions, a prepaid shipping label, and a container will be included
with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not
receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo
Limited Warranty documentation for full details.

Screw notices
Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed
with special nylon-coated screws that have the following characteristics:
• They maintain tight connections.
• They do not easily come loose, even with shock or vibration.
• They are harder to tighten.

Do the following when you service this machine:

• Keep the screw kit in your tool bag. For the part number of the screw kit, go to
http://www.lenovo.com/serviceparts-lookup.
• It is recommended to use new screws.
• It is recommended to use each screw only once.

Tighten screws as follows:

• Plastic to plastic
Turn an additional 90 degrees after the screw head touches the surface of the plastic part.
90 degrees more

(Cross-section)

• Logic card to plastic

Turn an additional 180 degrees after the screw head touches the surface of the logic card.

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 180 degrees more

(Cross-section)

Notes:
• Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you
have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information
table for each step.
• Ensure that torque screwdrivers are calibrated correctly following country specifications.

Retaining serial numbers

This topic provides instructions on the following:
• “Restoring the serial number of the system unit” on page 60
• “Retaining the UUID” on page 61

Restoring the serial number of the system unit

When the computer was manufactured, the EEPROM on the system board was loaded with the serial
numbers of the system and all major components. These numbers need to remain the same throughout
the life of the computer.

If you replace the system board, you must restore the serial number of the system unit to its original value.

The serial number of the system unit is written on the label attached to the bottom of the computer.

If you can not find the serial number of the system unit on the bottom of the computer, try the following
method to get the number:

Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in
the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance Key.

Note: Only an authorized Lenovo service technician can access the above Web site.
3. Restart the computer.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
6. Type 2 under Enter the action desired, then press Enter. The serial number of each device in your
computer is displayed; the serial number of the system unit is listed as follow:
20- Serial number
7. Record the serial number of the system unit.

After you replace the system board, do the following to restore the serial number of the system unit:
1. Connect the Maintenance Key to the computer.

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 2. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for
Asset ID screen is displayed.
4. Type 1 under Enter the action desired, then press Enter. Then follow the instructions on the screen
to restore the serial number of the system unit.

Retaining the UUID

The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at
production and stored in the EEPROM of your system board.

The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two
computers in the world have the same number.

When you replace the system board, perform the following steps to create a new UUID for the system
board if the system board does not have a UUID:

Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in
the ThinkPad Setup program is set to UEFI Only.
1. Connect a USB memory key to the computer.
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a
Maintenance key.

Note: Only an authorized Lenovo service technician can access the above Web site.
3. Restart the computer.
4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface
is displayed.
5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is
displayed.
6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a
valid UUID already exists, it is not overwritten.

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Chapter 9. Removing or replacing a FRU
This chapter provides instructions on how to remove or replace a FRU.

CRU statement for customers:

You can resolve some problems with your product with a replacement part you can install yourself, called
a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others
are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For
optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider
install the CRU according to the warranty service for your product. If you intend on installing the CRU,
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your
product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product
in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at
http://www.lenovo.com/support. You might be required to return the defective CRU. When return is required:
(1) return instructions, a prepaid shipping label, and a container will be included with the replacement
CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective
part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty
documentation for full details.

General guidelines
When removing or replacing a FRU, be sure to observe the following general guidelines:
1. Do not try to service any computer unless you have been trained and certified. An untrained person runs
the risk of damaging parts.
2. Before replacing any FRU, review Chapter 8 “FRU replacement notices” on page 59.
3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs
are listed at the beginning of each FRU replacement section. Remove them in the order in which they
are listed.
4. Follow the correct sequence in the steps for removing a FRU, as given in the illustrations by the
numbers in square callouts.
5. When turning a screw, turn it in the direction as given by the arrow in the illustration.
6. When removing a FRU, move it in the direction as given by the arrow in the illustration.
7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to
replacement.
8. When replacing a FRU, use the correct screws as shown in the replacement procedures.

DANGER

Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets,
disable the built-in battery, and then disconnect any interconnecting cables.

Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws,
springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking
the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical
short circuits.

Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD).
Before touching it, establish personal grounding by touching a ground point with one hand or by using an
electrostatic discharge strap.

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Before servicing the computer
Carefully read this topic before servicing the computer.

Disconnect the battery

Before replacing any FRU, ensure that you have disconnected the battery by doing the following:
1. Loosen the screws 1 , and then remove the base cover 2 3 .

3
2 2

2. Disconnect the battery 4 .

1010 Lenovo OneLink connector cover

Removal steps of the Lenovo OneLink connector cover

Remove the connector cover as shown in the following illustration.

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Note: Ensure that you reattach the connector cover to the Lenovo OneLink connector after finishing the
servicing.

1020 DIMM door

Removal steps of the DIMM door

Loosen the screws 1 , and then remove the base cover 2 3 .

3
2 2

Step Screw (quantity) Color Torque

1 M2 × 4 mm, flat-head, nylon-coated (3) Black 0.181 Nm
(1.85 kgf-cm)

1030 Internal storage drive

For access, remove this FRU:
• “1020 DIMM door” on page 65

Attention:
• Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper
handling can cause damage and permanent loss of data.

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• Before removing the drive, have the user make a backup copy of all the information on it if possible.
• Never remove the drive while the system is operating or in suspend mode.

Removal steps of the storage drive

Remove the screws that secure the storage drive 1 .

1
1

Step Screw (quantity) Color Torque

1 M2 × 5 mm, flat-head, nylon-coated (4) Black 0.181 Nm
(1.85 kgf-cm)

Remove the storage drive 2 .

When installing:

Ensure that the storage drive is firmly attached.

1040 Memory module

For access, remove this FRU:
• “1020 DIMM door” on page 65

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Removal steps of the memory module

1 1

When installing:

Insert the notched end of the memory module into the memory slot. Press the memory module in firmly,
and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the
slot and does not move easily.

1050 Wireless LAN card

For access, remove this FRU:
• “1020 DIMM door” on page 65

Removal steps of the wireless LAN card

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 Step Screw (quantity) Color Torque
2 M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)

When installing:

Plug the gray cable into the connector labeled MAIN or 1 on the card; and plug the black cable into the
connector labeled AUX or 2 on the card.

1060 Coin-cell battery

For access, remove this FRU:
• “1020 DIMM door” on page 65

DANGER

Use only the authorized battery specified for your computer. Any other battery could ignite or
explode.

Removal steps of the coin-cell battery

When installing:

Ensure that the connector is attached firmly.

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1070 Keyboard
For access, remove this FRU:
• “1020 DIMM door” on page 65

Removal steps of the keyboard

Remove the screws that secure the keyboard.

Step Screw (quantity) Color Torque

1 M2 × 7 mm, flat-head, nylon-coated (2) Black 0.181 Nm
(1.85 kgf-cm)

Push hard in the direction as shown to unlatch the keyboard.

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

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Pivot the keyboard slightly upward 3 until you can see the connectors on the bottom side of the keyboard.
Then turn over the keyboard as shown 4 .

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard.

7
6

1080 Keyboard bezel assembly

For access, remove this FRU:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1070 Keyboard” on page 69

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Removal steps of the keyboard bezel assembly
1
1
1
1
1
2
1
1

2
2 1

Step Screw (quantity) Color Torque

1 M2 × 7 mm, flat-head, nylon-coated (8) Black 0.181 Nm
(1.85 kgf-cm)
2 M2 × 5 mm, flat-head, nylon-coated (4) Black 0.181 Nm
(1.85 kgf-cm)

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

Step Screw (quantity) Color Torque

3 M2 × 5 mm, flat-head, nylon-coated (3) Black 0.181 Nm
(1.85 kgf-cm)

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

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 4

Note: Depending on the model, the ThinkPad pointing device might look different from the following
illustration.

6
6
6

7
6
6 6
6

1090 Media card reader

For access, remove these FRUs in order:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70

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Removal steps of the media card reader

Step Screw (quantity) Color Torque

1 M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)

1100 USB/audio card

For access, remove these FRUs in order:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70

Removal steps of the USB/audio card

Step Screw (quantity) Color Torque

3 M2.0 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)

1110 ThinkPad-logo-LED card

For access, remove these FRUs in order:
• “1010 Lenovo OneLink connector cover” on page 64

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• “1020 DIMM door” on page 65
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70

Removal step of the ThinkPad-logo-LED card

1120 System board, dc-in support bracket, and thermal fan assembly
Important notices for handling the system board

When handling the system board, read the following:

• The system board has an accelerometer, which can be broken when several thousands of G-forces
are applied.

Note: Dropping a system board from a height of as little as 0.15 m (6 inches) so that it falls flat on a hard
bench can subject the accelerometer to as much as 6000 G's of shock.

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• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or
composite.
• Avoid rough handling of any kind.
• At every point in the process, be sure not to drop or stack the system board.
• If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a
corrugated conductive material.

For access, remove these FRUs in order:

• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1030 Internal storage drive” on page 65
• “1040 Memory module” on page 66
• “1050 Wireless LAN card” on page 67
• “1060 Coin-cell battery” on page 68
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70
• “1100 USB/audio card” on page 73

Attention: The following components soldered on the top side of the system board is extremely sensitive.
When you service the system board, avoid any kind of rough handling.

ThinkPad E450 and E450c

For models with a discrete thermal module

a Microprocessor
b Video Graphic card (VGA)

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For models with an integrated thermal module
a Microprocessor

ThinkPad E455

For models with a discrete thermal module

a Microprocessor
b Video Graphic Array card (VGA)
c Fusion Controller Hub (FCH)

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For models with an integrated thermal module
a Microprocessor
c Fusion Controller Hub (FCH)

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Removal steps of the system board
Disconnect the connectors attached to the system board.

1
3

5
6

Remove the screws that secure the system board and the dc-in support bracket. Then remove the dc-in
support bracket.

9
8

Step Screw (quantity) Color Torque

7 M2.0 × 5 mm, flat-head, nylon-coated (1) Black 0.181 Nm
(1.85 kgf-cm)
8 M2.0 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm
(1.85 kgf-cm)

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Loosen the screws.

10

Remove the system board together with the thermal fan assembly.

11

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Turn over the system board. The thermal fan assembly is on the other side of the system board. Then
loosen the screws in the alphabetical order as shown.

1b
1e
1c 1g

1f

1d
1a

Remove the thermal fan assembly.

When you install the thermal fan assembly:

• Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the
thermal fan assembly with bare fingers.
• Before you attach the thermal fan assembly to the computer, apply thermal grease, at an amount of
0.2 grams, on the part marked a as shown in the following illustrations. Either too much or too less
application of grease can cause a thermal problem due to imperfect contact with a component. You must
peel the thin film off from the rubbers marked b .

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 a

• Do not touch the thermal grease.

• Do not press, touch, or rotate the fan impeller.
• Do not touch the fan inlet hole.
• Do not twist or pull the cable of the thermal fan assembly.
• Do not apply pressure on the top and bottom covers of the thermal fan assembly.
• Do not press the heat pipe. Hold both sides of the heat pipe if you must take the thermal fan assembly.
• Do not shake or drop the thermal fan assembly.
• Ensure that the fan connector is attached firmly.
• Replace the thermal fan assembly if you observe the following:
– The cover of the thermal fan assembly is deformed or damaged.
– There is abnormal noise during rotation.

When you install the system board:

Ensure that all the connectors are attached firmly to the system board.

1130 Battery pack

For access, remove this FRU:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1030 Internal storage drive” on page 65
• “1040 Memory module” on page 66
• “1050 Wireless LAN card” on page 67
• “1060 Coin-cell battery” on page 68
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70
• “1090 Media card reader” on page 72
• “1100 USB/audio card” on page 73
• “1120 System board, dc-in support bracket, and thermal fan assembly” on page 74

Important notices for replacing a battery pack

Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and
provides no warranties for failures or damage arising out of their use.

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The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the
battery pack is defective. A battery pack FRU should not be replaced unless this diagnostic test shows
that the battery is defective. The only exception to this is if the battery pack is physically damaged or a
customer is reporting a possible safety issue.

If the Lenovo Solution Center program is not installed on the computer, the customer should download and
install the program to diagnose the battery pack, before getting a non-physically damaged battery pack
replaced. Note that the replacement of a physically damaged battery pack is not covered by the warranty.

Removal steps of the battery pack

DANGER

Use only the authorized battery specified for your computer. Any other battery could ignite or
explode.

1
1
1

Step Screw (quantity) Color Torque

1 M2 × 3.5 mm, small-head, nylon-coated (3) Silver 0.181 Nm
(1.85 kgf-cm)

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1140 Speaker assembly
For access, remove these FRUs in order:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1030 Internal storage drive” on page 65
• “1040 Memory module” on page 66
• “1050 Wireless LAN card” on page 67
• “1060 Coin-cell battery” on page 68
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70
• “1090 Media card reader” on page 72
• “1100 USB/audio card” on page 73
• “1120 System board, dc-in support bracket, and thermal fan assembly” on page 74
• “1120 System board, dc-in support bracket, and thermal fan assembly” on page 74
• “1130 Battery pack” on page 81

Removal steps of the speaker assembly

Remove the speaker cables as shown.

1 1 1

1
1
1
1
1

Remove the screws that secure the speaker assembly.

2
2

2
2

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 Step Screw (quantity) Color Torque
2 M2 × 2.5 mm, big-head, nylon-coated (4) Black 0.181 Nm
(1.85 kgf-cm)

Remove the speaker assembly.

When installing:

Ensure that the cables are properly.

1150 LCD unit

For access, remove these FRUs in order:
• “1020 DIMM door” on page 65
• “1030 Internal storage drive” on page 65
• “1050 Wireless LAN card” on page 67
• “1070 Keyboard” on page 69
• “1080 Keyboard bezel assembly” on page 70
• “1120 System board, dc-in support bracket, and thermal fan assembly” on page 74

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Removal steps of the LCD unit

1
1

1
1

Step Screw (quantity) Color Torque

1 M2.5 × 5 mm, flat-head, nylon-coated (4) Black 0.249 Nm
(3 kgf-cm)

1160 Hinge support bracket, wireless LAN antennas assembly, and base
cover assembly
For access, remove these FRUs in order:
• “1010 Lenovo OneLink connector cover” on page 64
• “1020 DIMM door” on page 65
• “1030 Internal storage drive” on page 65
• “1040 Memory module” on page 66
• “1050 Wireless LAN card” on page 67
• “1060 Coin-cell battery” on page 68
• “1070 Keyboard” on page 69

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• “1080 Keyboard bezel assembly” on page 70
• “1090 Media card reader” on page 72
• “1100 USB/audio card” on page 73
• “1110 ThinkPad-logo-LED card” on page 73
• “1120 System board, dc-in support bracket, and thermal fan assembly” on page 74
• “1130 Battery pack” on page 81
• “1140 Speaker assembly” on page 83
• “1150 LCD unit” on page 84
• “1160 Hinge support bracket, wireless LAN antennas assembly, and base cover assembly” on page 85

Removal steps of the hinge support bracket, wireless LAN antennas assembly, and base cover
assembly
Remove the screws that secure the hinge support bracket. Then remove the hinge support bracket.

1
1
1

Step Screw (quantity) Color Torque

1 M2 × 3 mm, wafer-head, nylon-coated (3) Black 0.181 Nm
(1.85 kgf-cm)

Release the wireless LAN antennas assembly from the tabs as shown.

4 4
3 3 3 3 3 3

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Remove the wireless LAN antennas assembly from the base cover assembly.

Antenna locations

a Wireless LAN auxiliary antenna (black)

b Wireless LAN main antenna (gray)

5a

5b

Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause
the cables to be damaged by the cable guides, or a wire to be broken.

Applying labels to the base cover

The new base cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when
you replace the base cover. For the labels that are not shipped with the new base cover, peel them off from
the old base cover, and adhere them to the new one.

The following illustration shows the location of each label.

2
3
4
5
16 6
7
15 8
9
14 10
11
13
12

If the Windows Certificate of Authentication (COA) label 12 is attached to a part that is replaced, do one
of the following:
• Return the old part with the label attached to the customer.

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• Provide a letter to the customer stating what the label was originally on the computer and what the part
number, serial number, and product key were on the label.

When you replace the base cover, apply the serial number label 1 .

The following labels must be peeled off from the old base cover, and then adhere to the new base cover.

2 GEO label 3 FCC label

4 GEO label for Taiwan only 5 Rating label

6 Japan GEO label Indonesia rating label 7 India BIS label

8 Indonesia Rating 9 GEO label for China only

10 Product label (CECP) for China only 11 Genuine Microsoft label

13 Israel homologation (3G) label 14 Israel homologation (BT) label

15 Israel homologation (WL) label 16 Asset tag

2010 LCD bezel assembly

Removal steps of the LCD bezel assembly

For access, remove this FRU in order:
• “1150 LCD unit” on page 84

2 2

2
2
2
2
2

2 2

2 2

2
2
2
1

When installing:

Ensure that all the latches are attached firmly.

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2020 LCD module
For access, remove these FRUs in order:
• “1150 LCD unit” on page 84
• “2010 LCD bezel assembly” on page 88

Removal steps of the LCD module

1

1 2
1

Step Screw (quantity) Color Torque

1 M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm
(1.85 kgf-cm)

2030 Hinge kit

For access, remove these FRUs in order:
• “1150 LCD unit” on page 84
• “2010 LCD bezel assembly” on page 88
• “2020 LCD module” on page 89

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Removal steps of the hinge kit
1

2 2
2 2

2 2 2
2

Step Screw (quantity) Color Torque

1 M2 × 3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm
(1.85 kgf-cm)
2 M2.5 × 3.5 mm, flat-head, nylon-coated (8) Silver 0.294 Nm
(3.0 kgf-cm)

2040 Integrated camera and microphone combo card

For access, remove these FRUs in order:
• “1150 LCD unit” on page 84
• “2010 LCD bezel assembly” on page 88
• “2020 LCD module” on page 89

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Removal steps of the integrated camera and microphone combo card

When installing:

Ensure that the connector is attached firmly.

2050 LCD cable assembly and LCD rear cover assembly

For access, remove these FRUs in order:
• “1150 LCD unit” on page 84
• “2010 LCD bezel assembly” on page 88
• “2020 LCD module” on page 89
• “2030 Hinge kit” on page 89
• “2040 Integrated camera and microphone combo card ” on page 90

Removal step of the LCD cable assembly and LCD rear cover assembly

Chapter 9. Removing or replacing a FRU 91

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Appendix A. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

© Copyright Lenovo 2014, 2015 93

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Electronic emissions notices
For electronic emission information on Class B digital devices, refer to the corresponding information in
the User Guide.

EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

Trademarks
The following terms are trademarks of Lenovo in the United States, other countries or both:
Lenovo
ThinkPad
ThinkPad logo
TrackPoint

Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.

Other company, product, or service names may be the trademarks or service marks of others.

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Appendix B. Abbreviation table
The following table lists all abbreviations used in this manual.

Abbreviation Term
BGA Ball Grid Array
BIOS Basic Input / Output System
CD Compact Disc
CMOS Complementary Metal Oxide Semiconductor
COA Certificate of Authentication
CPU Central Processing Unit
CRC Cyclic redundancy check
CRT Cathode ray tube
CRU Customer Replaceable Unit
CTO Configure To Order
DC Direct current
DVD Digital Video Disc
EAIA Enhanced Asset Information Area
ECA Engineering Change Announcements
EEPROM Electrically Erasable Programmable Read-Only Memory
EFI Extensible Firmware Interface
EPO Emergency power-off
ESD Electrostatic discharge
EU European Union
FCC Federal Communications Commission
FRU Field Replaceable Unit
GAV General Announce Variant
GPU Graphics Processing Unit
HDD Hard Disk Drive
HDMI High-definition multimedia interface
ICs Integrated circuits
ICCID Integrate circuit card identity
ISO International Standardization Organization
LAN Local area network
LCD Liquid Crystal Display
MAC Media Access Control
MT Machine type
MTM Machine type and model
PC Personal Computer

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Abbreviation Term
PCH Platform Controller Hub
POST Power-on self-test
RAM Random Access Memory
RF Radio frequency
RFID Radio-frequency identification
RI Ring indicator
RJ Registered jack
SATA Serial Advanced Technology Attachment
SIM Subscriber Identity Module
SVP Supervisor password
TFTs Thin-film transistors
UEFI Unified Extensible Firmware Interface
USB Universal Serial Bus
UUID Universally Unique Identifier
VRAM Video Random Access Memory

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Part Number: SP40A27160_02

Printed in China

(1P) P/N: SP40A27160_02

*1PSP40A27160_02*

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