IT Certification Guaranteed, The Easy Way!

Exam : 78200X

Title : Avaya IP Office™ Platform

Configuration and
Maintenance Exam

Vendor : Avaya

Version : V13.25

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QUESTION NO: 1
To allow a user access to the SSA tool for system monitoring and troubleshooting, which
rights group in the security setting must the user have enabled?
(A). Admin System
(B). Maint Admin
(C). Installation group
(D). Administration group
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100073300 Page: 9

QUESTION NO: 2
Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but
users are reporting that sometimes they cannot call out and callers cannot get through.
Based on the information in the exhibit, what is causing the problem?
(A). The system is ignoring refresh messages.
(B). The caller ID is not passed by some carriers.
(C). The calls are being referred incorrectly.
(D). The timer should be set to 2 minutes.
Answer: B

QUESTION NO: 3
When a company's internal DNS is down, how can a SIP Remote Worker client still register
with the IP Office through the Wi-Fi connection?
(A). The Internet router/firewall will proxy the IP Office IP address.
(B). With the FQDN and port forwarding router the Internet DNS can work.
(C). DHCP will redirect the registration.
(D). The client must use the cellular network.
Answer: D

QUESTION NO: 4
When you first login in to the IP Office Security Setting using the Manager Application, the
user named is "security".
What is the default password?

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(A). security
(B). administrator
(C). password
(D). securitypwd
Answer: D
References:
http://avayaipofficetips.blogspot.co.za/2012/05/how-to-change-administrator-password-
on.html

QUESTION NO: 5
Which IP Office 500 V2 base card supports both Analogue and Digital telephony?
(A). the Combination card
(B). the VCM Card
(C). the TCM8 Card
(D). the Base Carrier Card
Answer: A
References:
https://downloads.avaya.com/css/P8/documents/100075176

QUESTION NO: 6
How can you find the IP address of an IP extension?
(A). Use ARP from your PC.
(B). Use the Extension Summary in SSA.
(C). Look on the label on the underside of all IP Phones.
(D). Use Monitor to reset the telephone, and watch it get a new DHCP address.
Answer: B
References:
https://community.spiceworks.com/topic/302795-find-ip-phones-ip-address-from-avaya-ip-
manager

QUESTION NO: 7
A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft
Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the
message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
(A). POP3
(B). MAP
(C). HTTP
(D). MAPI
Answer: D

QUESTION NO: 8
Which requirement for the web browser is used for Web Voicemail access?
(A). ActiveX
(B). VoiceMail Plug-In enabled

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(C). Adobe Reader installed

(D). JavaScript enabled
Answer: D

QUESTION NO: 9
Before attempting to connect an IP Office to a one-X® Portal server, what must be checked?
(A). Time Profiles
(B). Hunt Group Settings
(C). User Rights
(D). Security Settings
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/101028405 Page: 21

QUESTION NO: 10
Which configuration area must be configured for the Hot Desking user?
(A). Mobility
(B). Services
(C). User Rights
(D). Telephony-Supervisor Settings
(E). Extension
Answer: D
References:
http://www.ipofficeassistance.com/setting-up-hot-desking-on-avaya-ip-office/

QUESTION NO: 11
Which application can be used to show the configuration size of the system?
(A). Web LM Application
(B). Web Manager Application
(C). System Status Application
(D). Manager Application
Answer: C

QUESTION NO: 12
For trunks with a combo card, which two types of cards could be present? (Choose two.)
(A). BRI
(B). E&M
(C). SIP
(D). Analog
(E). PRI
Answer: A,D
References:
https://downloads.avaya.com/css/P8/documents/100075176

QUESTION NO: 13

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Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not
working?
(A). Check the IP Phone configuration and confirm that the gateway IP address is present.
(B). Ping the telephone, and if successful, try to call it.
(C). Swap out the telephone patch cord, and if the telephone boots up, call the telephone.
(D). Listen for a dial tone, and if not heard, then check for an indicator light where the
telephone is connected.
Answer: D
References:
https://downloads.avaya.com/elmodocs2/ip_phones/r2_0/233507_2/lanad052.html

QUESTION NO: 14
A customer has asked you to create a Hunt Group for the main incoming number. The Group
has four members and is to be set to longest wait. The user's extension should ring for 10
seconds before trying the next available person.
Which timer do you set with the parameter of 10 seconds?
(A). No answer time for the Hunt group
(B). No answer time for the User
(C). Fall-back timer
(D). The Hunt Group overflow timer
Answer: A
References:
https://downloads.avaya.com/css/P8/documents/100119917

QUESTION NO: 15
If you choose to erase security settings to set them back to default, which three passwords
will you be prompted to change? (Choose three.)
(A). User Password
(B). System Password
(C). Security Password
(D). Voicemail Pro Password
(E). Administrator Password
Answer: B,C,E

QUESTION NO: 16
A customer wants to hear a secondary dial-tone when making outgoing calls.
Where is this function enabled?
(A). User Telephony
(B). Short Code
(C). ARS table
(D). System Telephony
Answer: B

QUESTION NO: 17
Which application is used to access the IP Office Security Settings?

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(A). Web Manager Application

(B). System Status Application
(C). Monitor Application
(D). Manager Application
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100119917

QUESTION NO: 18
A customer has a Windows Voicemail Pro server. When calls come into the customer's
system, if the telephone number of the caller is in the customer's records, the customer wants
those calls to be routed to a specific user.
Which voicemail action type is needed to configure this?
(A). Database Action
(B). Miscellaneous Action
(C). Configuration Action
(D). Condition Action
Answer: A

QUESTION NO: 19
A customer is experiencing clipping and drop-outs when using a remote deskphone through
the WAN.
Which two methods can a technician use to help identify the source of the problem? (Choose
two.)
(A). Add an IP route.
(B). Compare calls to local and remote extensions.
(C). Change the Mode from A-law to u-Law.
(D). Watch QoS alarms in SSA.
(E). Change codecs in the IP Office.
Answer: B,D

QUESTION NO: 20
On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum
number ISDN/PRI trunks that can be configured?

Answer: A

QUESTION NO: 21
What is used to send out alarm notifications to you?
(A). System Monitor
(B). TFTP
(C). SMTP
(D). SSA

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Answer: C

QUESTION NO: 22
In the IP Office Manager program, which statement describes a condition that will enable the
display of the Voicemail Recording tab?
(A). The IP Office system is a Server Edition.
(B). Voicemail Pro/Lite is selected in the IP Office.
(C). An Essential Edition is included in the IP Office.
(D). Voicemail Pro is running on a Linux machine.
Answer: B

QUESTION NO: 23
A customer has a requirement to prevent certain users from dialing out after 5 PM; they can
only dial the emergency number and internal extensions.
Which two programming options can you use to achieve this? (Choose two.)
(A). Time Profiles
(B). Source Number
(C). Account Codes
(D). User Rights
(E). System short Codes
Answer: D,E
References:
http://mytechreferenceph.blogspot.co.za/2015/07/creating-call-restrictions-in-avaya-ip.html

QUESTION NO: 24
Session Border Control is a key component for QoS, security and routing, for a customer
using which two components? (Choose two.)
(A). Analogue devices
(B). Remote Workers
(C). Dect Users
(D). PRI-Trunk
(E). SIP-Trunk
Answer: B,E
References:
https://downloads.avaya.com/css/P8/documents/100177106

QUESTION NO: 25
Where can additional IP Office Service User logins be setup?
(A). the IP Office Manager Security Settings
(B). the IP Office Manager Network Configuration
(C). the IP Office Softphone Application
(D). the IP Office System Monitor Application
Answer: A
References:
https://downloads.avaya.com/css/P8/documents/101005673 Page: 155-156, 174-175

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QUESTION NO: 26
Which application must be installed on a separate server or hard drive partition when
installing IP Office Server Edition?
(A). Web Services
(B). Voicemail Pro
(C). Avaya Contact Recorder
(D). one-X® Portal
(E). Call Detail Records
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/101005101 Page: 9

QUESTION NO: 27
A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can
be made, but the Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?
(A). The user does not have the correct profile configured.
(B). The new Codecs are not supported.
(C). The user is not configured as an agent.
(D). The IP Office is only an Essential Edition.
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/101005862

QUESTION NO: 28
Providers are components of one-X® Portal, each of which performs a specific role.
What is the Telephony CSTA provider responsible for?
(A). It handles obtaining directory information from the IP Office systems.
(B). It handles the browser connections between users and the one-X® Portal server.
(C). It handles telephony communications to and from the IP Office systems assigned to it.
(D). It handles direct interaction with the voicemail server for features such as message
playback via the browser.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/101005087 Page: 9

QUESTION NO: 29
Which two email clients are supported for IP Office IMAP services? (Choose two.)
(A). MS Outlook
(B). Lotus Messages
(C). Microsoft Office Communicator
(D). Lotus Notes
Answer: A,D

QUESTION NO: 30

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When creating a Short Code that is to connect to a Start point on Modules in the Voicemail
Pro, which Short Code feature should you use?

Answer: D
References:
https://downloads.avaya.com/elmodocs2/ip_office/R4.1/Short_Codes.pdf

QUESTION NO: 31
Which two values affect the size of a ContactStore server? (Choose two.)
(A). The number of recordings
(B). The number of voicemail channels
(C). The number of incoming lines
(D). The number of hunt groups
(E). The number of concurrent users for search and replay function
Answer: A,E

QUESTION NO: 32
Which three licenses are part of Centralized Licensing? (Choose three.)
(A). SoftConsole
(B). Power User
(C). 3rd Party Endpoints
(D). Additional PRI Channels
(E). SIP Trunk Channels
Answer: B,C,E
References:
https://www.manualslib.com/manual/864437/Avaya-Ip-Office-8-1.html?page=84

QUESTION NO: 33
Which application can be used to show available resources in an IP500 V2?
(A). DbgView
(B). IP Office Manager
(C). Monitor
(D). System Status Application
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 9

QUESTION NO: 34
Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500
V2?
(A). Manager password
(B). Security password
(C). System password

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(D). Administration password

Answer: C
References:
http://www.mrboingo.com/index.php/archives/58

QUESTION NO: 35
There is a recommended order to powering up the IP Office 500 V2: first up the expansion
modules before powering up the control unit.
Why is this?
(A). It is easier to start with the expansion unit at the top and then work your way down.
(B). All expansion units need to be powered for the control unit to discover them.
(C). The expansion units may not always see the control unit if powered up last.
(D). The expansion units take longer to power up.
Answer: B
References:
https://downloads.avaya.com/elmodocs2/ip_office/R4.2/Newissuesept08/eng/ip_office_install
ation.pdf Page: 111

QUESTION NO: 36
Which Voicemail Pro feature has a web interface to retrieve information left by the caller?
(A). Voicemail Collect
(B). Campaign
(C). Looped Announcement
(D). Avaya Contact Recorder
(E). Auto Attendant
Answer: D

QUESTION NO: 37
Which application will allow a system administrator to see historical events and alarms on a
trunk in the IP Office?
(A). System Status Application
(B). Historical Reporting Application
(C). Advanced Summary Reporter
(D). Call Detail Reporter
Answer: A
References:
https://downloads.avaya.com/css/P8/documents/100150298

QUESTION NO: 38
Which configuration areas are required to be configured by Hot Desking users, Agents, and
all VoIP device users?
(A). Telephony-Supervisor Settings
(B). Services
(C). Mobility
(D). User Rights

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(E). Extension
Answer: D

QUESTION NO: 39
Which three licenses can support the Avaya Equinox® client without the additional need for a
softphone? (Choose three.)
(A). Basic User
(B). Teleworker
(C). Power User
(D). Remote Worker
(E). Office Worker
(F). Receptionist
Answer: B,D,F

QUESTION NO: 40
Which item lets you see the progress of a software upgrade on an expansion system?

Answer: A
References:
https://downloads.avaya.com/css/P8/documents/100175282 Page: 105

QUESTION NO: 41
A customer's main number is routed to the destination VM:Main in the incoming call route
menu.
Where should you now look to see the routing of these calls?
(A). Voicemail Pro Modules
(B). Auto Attendant menu
(C). Hunt Groups
(D). Users
Answer: A

QUESTION NO: 42
You are installing a Server Edition. The New Hardware screen detects the presence of a
second hard drive.
For which application is this normally used?
(A). One-X® Portal
(B). Call Detail Records
(C). Avaya Contact Recorder
(D). Voicemail Pro
(E). Web Services
Answer: D

QUESTION NO: 43

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A company with 500 users has a single IP Office Server Edition providing telephony,
presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are buying
a remote company with 400 users. They want to support all the IP Office features for
everyone.
To maintain Avaya support, what must be added to their server Edition?
(A). PRI licenses
(B). Advanced Edition
(C). Application Server
(D). IP Office 500 V2
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100164650

QUESTION NO: 44
A customer has two main receptionists using SoftConsole; however, when they are on a
break or at lunch, there are four back office workers that can open the SoftConsole on their
PC to take calls to cover these periods.
How many licenses are required for this to work?
(A). 8
(B). 6
(C). 2
(D). 4
Answer: D
References:
http://www.ipofficeinfo.com/pdf/softconsoleinstall_en.pdf Page: 9

QUESTION NO: 45
In a Small Community Network (SCN) with Distributed Voicemail, which two are required?
(Choose two.)
(A). Local Host file
(B). SMTP unblocked between Voicemail servers
(C). Preferred Edition Licenses on all IP Office systems
(D). Port 80 supported
(E). IIS installed on all Voicemail Pro servers.
Answer: B,E
References:
https://downloads.avaya.com/css/P8/documents/100174760 Page: 133 to 140

QUESTION NO: 46
A customer requests that all users should be prevented from dialing international numbers.
What is the quickest way to apply this feature?
(A). Apply a short code to each user individually.
(B). Apply a short code to each system short codes.
(C). Apply s short code to a user right.
(D). Apply a short code to all external lines.

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Answer: B

QUESTION NO: 47
A user at a remote IP Office site calls in to discuss a voicemail issue. You launch the
Manager program to see your multi-site IP Office network, but only your local IP Office
appears.
What is causing this problem?
(A). The Unit/Broadcast address is 255.255.255.255.
(B). No SCN users are available.
(C). The remotes are doing a reboot.
(D). Your login is not correct.
Answer: B

QUESTION NO: 48
A customer wants all employees to be able to communicate seamlessly with each other and
external parties. Some of their employees are often on the road, or off-site.
Which application could you recommend for these users?
(A). Mobile Twinning
(B). Avaya Communicator
(C). Suggest the User divert their extension to their mobile
(D). one-X Mobile Preferred
Answer: D

QUESTION NO: 49
Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.)
(A). IP Office Server Edition must have an IP500 V2 Gateway to support SIP trunks.
(B). IP Office Server Edition Non-Select can be expanded to support 2000 users.
(C). IP Office Server Edition requires a primary and secondary server.
(D). IP Office Server Edition is a software-based solution.
(E). IP Office Server Edition can be upgraded to the Select version.
Answer: A,B,E

QUESTION NO: 50
A customer tells you that the IP Office VoIP system has too much lag time between the
speaker and the listener.
Which two statements describe what you should do to determine the cause of the delay?
(Choose two.)

Answer: C,E

QUESTION NO: 51
Which IP Office feature is required to initiate screen pops, where the caller ID triggers a

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computer to open a record related to that number?

(A). IMAP
(B). TAPILink Lite
(C). UMS
(D). Outlook Plugin
Answer: B

QUESTION NO: 52
A customer wants to use one of their local servers to supply the time and date for the IP
Office.
In the System menu/Time Config Source, which setting would you select to achieve this?
(A). Voicemail Pro/Manager
(B). SNTP
(C). None
(D). Local
Answer: B

QUESTION NO: 53
Which method can be used to add new users to a Server Edition in Select mode?
(A). LDAP
(B). LMS
(C). Outlook Plugin
(D). Duplicate User
Answer: A

QUESTION NO: 54
Which default short code is used to toggle the modem function on the analog trunk card?
(A). *9000*
(B). #9000*
(C). *9000#
(D). #9000#
Answer: A

QUESTION NO: 55
A customer has given six employees the ability to hot-desk for when they come into the
office. When they log off, their calls will go to their voicemail boxes. Employees want to
retrieve their voicemail while out of the office.
How should you set up DDI/DID to achieve this?
(A). DDI/DID to their Login code
(B). DDI/DID number to their Extension
(C). DDI/DID to the short code feature "Voicemail Collect"
(D). DDI/DID to a Voicemail module "Recording"
Answer: C

QUESTION NO: 56

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Which tool can be used after the ignition process to help configure the System, Users, Group
and Lines, in a step by step manner, for both IP500 V2 and Server Edition?
(A). Management Tool
(B). Configuration Tools
(C). Configuration Wizard
(D). Management Wizard
Answer: A

QUESTION NO: 57
Which statement about the Linux OS for IP Office is true?
(A). All initial IP Office system configurations must be completed via the Linux command line.
(B). The Linux OS must be installed prior to beginning the IP Office Server Edition
installation.
(C). The IP Office for Linux software is provided as a single DVD orderable from Avaya, or
downloaded to a USB Stick.
(D). The base operating system installed is DOS.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/100175282 Page: 15

QUESTION NO: 58
Time profiles can be used to automate a customer out-of hours setting. It is also possible to
override these times manually to either deactivate or activate the time profile.
What would you need to create to allow customer control of the time profile?
(A). Directory Number
(B). Hunt Group
(C). Short Code
(D). Time Profile
Answer: C

QUESTION NO: 59
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X®
Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would you use to check they are in fact up and running?
(A). Voicemail Pro Windows Client
(B). System Status Application
(C). Web Manager
(D). Manager Application
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100173993

QUESTION NO: 60
Which method can be used to add new users to a Server Edition in Select mode?

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Answer: D
References:
https://www.avaya.com/en/documents/ip-office-select-sme7648.pdf

QUESTION NO: 61
Which of the following provides the ability for a device to use screenpops, control several
telephone devices, make 3rd party calls, and monitor hunt group queues?
(A). One-X® Portal
(B). 3rd Party Endpoint licenses
(C). TAPILink Pro License
(D). SIPTrunking
(E). Server Edition
Answer: C

QUESTION NO: 62
Which outcome can be prevented with a correctly configured multi-site SCN solution?
(A). tromboned calls
(B). oversubscribed VMPro ports
(C). compromised ACD routes
(D). oversubscribed VoiceMail storage
Answer: B

QUESTION NO: 63
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
(A). SSA Snapshot
(B). Debug View with default filters
(C). Debug Manager on DTE port
(D). System Monitor with ISDN L3 filter options enabled.
Answer: D

QUESTION NO: 64
A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed,
but they are not able to add a 10th person to a Scopia video conference.
What can be the problem?
(A). The 10th participant does not have video capabilities on their PC.
(B). Scopia is limited up to 9 participants.
(C). The 10th participant entered an incorrect Scopia session number.
(D). They are only licensed for 9 users.
Answer: B
References:
https://downloads.avaya.com/css/P8/documents/100172365

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QUESTION NO: 65
You have changed the default port numbers for UDP, TCP and TLS in the IP Office to
support a SIP Remote worker.
Which two other items need to be changed? (Choose two.)
(A). User permissions
(B). Internet Router/Firewall
(C). Manager PC
(D). Network topology
(E). Client device.
Answer: B,E

QUESTION NO: 66
A customer wants users to duplicate all of their Outlook contacts into the one-X Portal
personal directory.
How would you recommend the users do this?
(A). Inform the customer this is not recommended.
(B). Import the Outlook contacts using a .csv format.
(C). Add each Outlook contact individually into the personal directory.
(D). Copy and paste all contacts from Outlook in their personal directory.
Answer: B

QUESTION NO: 67
A remote worker with Avaya Windows Communicator visits their office headquarters where
the IP Office and one-X® Portal are located.
Which two technologies enable the worker to re-register locally? (Choose two.)
(A). Border controller
(B). Wi-Fi access
(C). Split DNS
(D). Port forwarding
(E). XMPP
Answer: B,C
References:
https://downloads.avaya.com/css/P8/documents/100175092 Page: 40

QUESTION NO: 68
A customer wants users to duplicate all their Outlook contacts into the one-X® Portal
personnel directory.
How would you recommend the users do this?
(A). Copy and paste all contacts from Outlook in their personal director.
(B). Import the Outlook contact using a .csv format.
(C). Integrate the IP Office with Outlook.
(D). Add each Outlook contact individually into the personal directory.
Answer: B

QUESTION NO: 69

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Calls into the IP500 V2 are not ringing to the expected user.
Which statement describes how the call routing is validated?
(A). Use the System Status Application (SSA) to see what user the call is ringing to.
(B). Use Customer Call Status (CCS) to see what user the call is ringing to.
(C). Capture a System Monitor trace and escalate to Avaya for an answer.
(D). Wait until the system is idle and place test calls so you can hear which telephone is
ringing.
Answer: B

QUESTION NO: 70
Which three statements are requirements for the installation of IP Office Server Edition on an
Avaya supplied server? (Choose three.)

Answer: A,B,C
References:
https://downloads.avaya.com/css/P8/documents/100164733 Page: 13-28

QUESTION NO: 71
Which statement about Manager used in conjunction with Server Edition is correct?
(A). Manager is not compatible with Server edition and you must use Web Manager to
configure the system.
(B). Manager is the only application you can use to configure User on the Server Edition.
(C). Manager can only be installed from the Admin DVD.
(D). Manager can be installed from either the admin DVD or Web Management.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/101005673

QUESTION NO: 72
Once the IP Office Server Edition is installed, which application must be used to install the
required licenses for the system?
(A). Web Manager Admin Application
(B). Web Manager Application
(C). Manager Application
(D). System Status Application
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/100164733 Page: 53

QUESTION NO: 73
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
(A). VoiceMail Pro Client

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(B). IP Office Manager

(C). one-X Portal
(D). System Status Application
(E). one-X Portal for IP Office
Answer: B,D

QUESTION NO: 74
When a voicemail message is left for a user, where are the voice files held if the customer is
using Embedded Voicemail?
(A). on the User PC
(B). on the SD card
(C). on the voicemail server
(D). on the UCM
Answer: B

QUESTION NO: 75
Which two methods are voicemails to email with the Voicemail Pro? (Choose two.)
(A). Outlook
(B). MAPI
(C). SNMP
(D). SMTP
(E). TAPI
Answer: B,D
References:
https://downloads.avaya.com/css/P8/documents/100174760 Page: 57

QUESTION NO: 76
If ContactStore is not running on the same server as Voicemail Pro, a registry key must be
set in the ContactStore server.
What does the registry key do?
(A). It stores the ContactStore License in the server running ContactStore.
(B). It registers ContactStore with IP Office.
(C). It tells ContactStore the location of the folder shared with Voicemail Pro.
(D). It provides read/write access to browser users.
Answer: C

QUESTION NO: 77
To allow a user access to the SSA tool for system monitoring and troubleshooting, which
rights group in the security setting must the user have enabled?
(A). System Status group
(B). Installation group
(C). Admin System
(D). Maint Admin
Answer: A

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 IT Certification Guaranteed, The Easy Way!

QUESTION NO: 78
You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the
new device. No telephones are plugged into the unit.
Why are two ports in one of the modules green?
(A). There is a Combo Card in the chassis.
(B). The operating system is up, and someone is administering the system.
(C). The device has power and passed self-test.
(D). LAN1 and LAN2 are disconnected.
Answer: A

QUESTION NO: 79
What does checking STARTTLS field on the SMTP form do?
(A). It disables SMTP Server authentication.
(B). It enables SMTP Server authentication.
(C). It triggers the Time to Live Sequence in secure sockets.
(D). It enables TLS/SSL encryption.
Answer: D

QUESTION NO: 80
Which Configuration tile within the Configuration Wizard, must be populated first, before any
other can be seen?

Answer: C

QUESTION NO: 81
In the IP Office Manager program, which statement describes a condition that will enable the
display of the Voicemail Recording tab?
(A). Voicemail Pro is running on a Linux machine.
(B). The IP Office system is a Server Edition.
(C). Voicemail Pro/Lite is selected in the IP Office.
(D). An Essential Edition is included in the IP Office.
Answer: C

QUESTION NO: 82
When you first power on the IP Office, there are two default incoming call routes; one is to
route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the
other is for data calls.
Where do the data calls go by default?
(A). RAS access "Dialin"
(B). Hunt group "Data"
(C). Extension "Modern"
(D). Hunt group "Main"

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Answer: A

QUESTION NO: 83
Which Application will enable users to access their own recordings from within Media
Manager?
(A). Web Self Management
(B). Web Self Recordings
(C). Web Self Media Manager
(D). Web Self Administration
Answer: D

QUESTION NO: 84
Which Application is used to upgrade IP Office Server Edition?
(A). Manager
(B). Web Manager
(C). System Status
(D). Linux command line
Answer: A

QUESTION NO: 85
In which folder on the system SD card would you place the firmware files (.bin) for an IP
telephone?
(A). /backup
(B). /primary
(C). /dynamic
(D). /lvmail
(E). /temp
Answer: B

QUESTION NO: 86
By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can
the IP Office support in total?
(A). 10
(B). 8
(C). 12
(D). 14
Answer: C

QUESTION NO: 87
The Debug level is set to Verbose for creating log files to help with fault finding on which
application?
(A). Avaya Equinox Client
(B). Media Manager
(C). one-X Portal Client
(D). VM Pro

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 IT Certification Guaranteed, The Easy Way!

Answer: D

QUESTION NO: 88
Which two applications can you use to configure Users, Hunt Groups, and Incoming Call
Routes? (Choose two.)
(A). Manager
(B). Web Manager Admin
(C). Web Manager
(D). WebLM
Answer: A,C
References:
https://downloads.avaya.com/css/P8/documents/101005690
https://downloads.avaya.com/css/P8/documents/101005673

QUESTION NO: 89
If no Music-on-Hold source is selected, what will a caller hear when a user places them on
hold?
(A). a double bleep tone
(B). silence
(C). ringing
(D). an automated voice saying "Please Hold"
Answer: A
References:
https://downloads.avaya.com/css/P8/documents/100119917

QUESTION NO: 90
As of Avaya IP Office Release 10 software, which type of license can be used?

Answer: B

QUESTION NO: 91
A customer has the capacity to register 10 soft consoles simultaneously, and wants to
increase that to 15.
Which action is needed to complete this increase?
(A). Add a Preferred license.
(B). Upgrade to Select Mode.
(C). Add five receptionist licenses.
(D). Upgrade to Server Edition.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/101028316

QUESTION NO: 92

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 IT Certification Guaranteed, The Easy Way!

When planning for a Small Community Network (SCN), which two are required? (Choose
two.)
(A). PRI service
(B). Preferred Edition
(C). IP Routes
(D). VCMs
(E). H.248
Answer: C,D
References:
http://downloads.avaya.com/css/P8/documents/003681836

QUESTION NO: 93
Which application must be used to access the IP Office Security Settings?
(A). Web Self Administration Application
(B). System Status Application
(C). Monitor Application
(D). Manager Application
Answer: D

QUESTION NO: 94
Which two licenses are required for Avaya Communicator? (Choose two.)
(A). Power User
(B). Basic User
(C). Receptionist
(D). Remote Worker
(E). Office Worker
Answer: A,E
References:
https://downloads.avaya.com/css/P8/documents/101005862

QUESTION NO: 95
You are in the User Form of Manager, and you are trying to make the User a Power User, but
on the profile drop-down menu that option is not appearing.
Why is this?
(A). You have not checked the correct box to enable this feature.
(B). There are no licenses available for this feature.
(C). This User does not have an Extension.
(D). The User has the wrong User Right assigned to them.
Answer: B

QUESTION NO: 96
A law enforcement organization wants full-time automated authenticated recordings of
speech from people calling an anonymous tip line. They include the "Tip Line" as a selection
in their auto attendant.
When setting up Avaya Contact Recorder to do this, which two steps are needed? (Choose

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 IT Certification Guaranteed, The Easy Way!

two.)
(A). Create a user for the Tip Line calls.
(B). Configure a Tip Line folder in the Voicemail Pro drive.
(C). Select the time profile for Recording.
(D). Create a short code to start and stop recording.
(E). Set the recording destination to VRLA.
Answer: A,E

QUESTION NO: 97
A customer is reporting that since they last rebooted the IP Office, some of their users are not
receiving calls as they did before.
Which two tools can you use to check who last made any changes to the system? (Choose
two.)
(A). Web-Manager
(B). Monitor
(C). Manager
(D). System Status Application
Answer: C,D
References:
https://downloads.avaya.com/css/P8/documents/100175142 Page: 26

QUESTION NO: 98
A customer with Server Edition has the capacity to register five consoles simultaneously, and
wants to increase it to seven.
Which action is needed to complete this increase?
(A). Add a Preferred license.
(B). Upgrade to Select Mode.
(C). Add five receptionist licenses.
(D). Upgrade to the latest software version.
Answer: A

QUESTION NO: 99
What does "IMAP support" mean in the IP Office UMS service?
(A). A user can see/listen to voicemail messages via Web browser.
(B). A user can receive voicemail messages only using MS Outlook.
(C). All messages are forwarded to a user e-mail account and deleted on their telephone.
(D). A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus
Notes programs running on their PC.
(E). A new message is sent to a user e-mail account. The user can listen to it by dialing their
telephone number.
Answer: B

QUESTION NO: 100

A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting
50 users, of which 10 are CCR agents. At present they are running on software version 8.0

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 IT Certification Guaranteed, The Easy Way!

and they want to upgrade to version 9.1.

What application changes will they have to make?

Answer: A
References:
http://www.digitcom.ca/blog/Avaya-IP-Office-R9.1-The-IP-Office-is-All-Grown-Up.html

QUESTION NO: 101

Which Protocol allows one-X® Mobile conduct Instant Messaging outside of the IP Office
network?
(A). HTML
(B). XMPP
(C). HTTP
(D). HTTPS
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/100108040

QUESTION NO: 102

By which method are alarm notifications sent to an IP Office support engineer?
(A). SSA
(B). SMTP
(C). TFTP
(D). System Monitor
Answer: B

QUESTION NO: 103

Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
(A). user profiles set to Virtual
(B). advanced System license
(C). endpoint license
(D). user profile set to Teleworker
(E). user and SIP extension in IP Office
Answer: C,E
References:
http://www.patton.com/files/support/kb/Avaya_IP_Office.pdf

QUESTION NO: 104

The modems in fax machines have trouble with VoIP.
Which protocol is used to overcome this problem.
(A). RTP Relay
(B). X509
(C). T.38

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 IT Certification Guaranteed, The Easy Way!

(D). RFC 7832

Answer: C
References:
https://downloads.avaya.com/css/P8/documents/100172137 Page: 8

QUESTION NO: 105

On an IP Office 500 V2 there are two SD card slots. The first contains the System SD card,
which has a unique feature key number.
The unique feature key number is essential for which purpose?
(A). to provide the upgrade tool
(B). to validate licenses
(C). to set the Voicemail type, either Embedded or Voicemail Pro
(D). to allow the storage of the correct version bin files
Answer: B

QUESTION NO: 106

A customer has requested that all users should be prevented from dialing international
numbers.
What is the quickest way to apply the short code to the system's short codes?
(A). Apply the short code to the ARS table.
(B). Apply the short code to a user right.
(C). Apply the short code to all external lines.
(D). Apply the short code to each user individually.
Answer: A

QUESTION NO: 107

A customer has the UCMv2 installed in their IP Office 500 V2. They are using one-X Portal
for 25 of their users.
In this scenario, what is the maximum voicemail ports supported on the Voicemail Pro?
(A). 30
(B). 20
(C). 25
(D). 40
Answer: B
References:
https://downloads.avaya.com/css/P8/documents/101005065 Page: 9

QUESTION NO: 108

What do Distributed Voicemail Pro and the Central Voicemail Pro use to communicate?
(A). SCN
(B). SIP
(C). PRI
(D). RIPv2
Answer: A

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 IT Certification Guaranteed, The Easy Way!

QUESTION NO: 109

You have purchased a pre-configured Avaya Application Server, the Server has Voicemail
Pro and one-X® Portal already installed.
Which application should you use to check that they are both running?
(A). Web Manager Application
(B). Monitor Application
(C). Manager Application
(D). Application Server
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/100173993

QUESTION NO: 110

Which method will avoid corruption of the data on the SD card when removing the SD card
from the IP Office?

Answer: B
References:
https://www.manualslib.com/manual/824589/Avaya-Ip-Office-Essential-Edition.html?page=92

QUESTION NO: 111

Where is the TCP Streaming Tool found?
(A). in SSA
(B). in Monitor
(C). in Manager
(D). in Web Manager
Answer: B
References:
http://www.tek-tips.com/viewthread.cfm?qid=1760220

QUESTION NO: 112

There are two applications where System Alarms can be viewed, but only one of the
Applications has the ability to create notification of an alarm via email.
Which application has the ability to create notification of an alarm via email?
(A). Manager Application
(B). Monitor Application
(C). System Status Application
(D). Web Manager Application
Answer: A

QUESTION NO: 113

When you connect to the IP Office using Monitor, the time, date, and IP address of the

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 IT Certification Guaranteed, The Easy Way!

system you are connected to is displayed.

Which other key piece of information is displayed?
(A). The last time the system was upgraded and to what version of software.
(B). The name of the last user to connect to the system using Monitor.
(C). The last time the system was rebooted.
(D). The last time any changes were made to the system.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/100073350 Page: 12

QUESTION NO: 114

A customer reports that when they receive a call over analog trunks, it takes 5 seconds to
ring on the target.
What is causing this problem?
(A). The system Locale is not configured properly.
(B). The high level is set on Incoming Call Route.
(C). The ring delay on the system telephony settings is not configured.
(D). The IP Office is not receiving the ICLID from PSTN.
Answer: D
References:
https://downloads.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf

QUESTION NO: 115

Which two statements describe what is required to set up a Small Community Network (SCN)
consisting of four IP500v2 control units? (Choose two.)
(A). The extension, user, and group numbering on each system must be unique.
(B). The user and group names on each system must be unique.
(C). Combo Cards are required in all systems.
(D). The underlying network must be configured as a flat layer 2 subnet.
(E). The total number of users within the Small Community Network must not exceed 250.
Answer: A,B

QUESTION NO: 116

Which two methods are used to send voicemails to email with the Voicemail Pro? (Choose
two.)
(A). TAPI
(B). SMTP
(C). SNMP
(D). MAPI
(E). Outlook
Answer: D,E

QUESTION NO: 117

A customer has two main receptionists using SoftConsole; however, when they are away
from their desk, there are two back office workers who have the SoftConsole on their PC to

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 IT Certification Guaranteed, The Easy Way!

take calls to cover these periods.

How many licenses are required for two of the possible four SoftConsole to work in business
hours?
(A). 8
(B). 6
(C). 4
(D). 2
Answer: C

QUESTION NO: 118

When using the System Status Application to troubleshoot an issue, which two are used for
collecting data? (Choose two.)
(A). Development Tracing
(B). Resource View
(C). Continuous Log
(D). Selective View
(E). Snapshot Only
Answer: C,E
References:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15

QUESTION NO: 119

The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP
Office.
Which two actions must you complete to see QoS results? (Choose two.)
(A). "Enable Metric" must be selected in the Line form.
(B). "Enable RTCP Monitoring" must be checked.
(C). Use DebugView to see latency, jitter and delay.
(D). Trace lines or extensions in SSA.
(E). Enable force authentication on IP telephones.
Answer: B,C

QUESTION NO: 120

When creating a Short Code that is to connect to a Start point on Modules in the Voicemail
Pro, which Short Code feature should you use?

Answer: B

QUESTION NO: 121

On an IP500 control unit that has 12 did DS30 modules configured, what is the maximum
number ISDN PRI trunks that can be configured?
(A). 3
(B). 4

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 IT Certification Guaranteed, The Easy Way!

(C). 6
(D). 8
Answer: C

QUESTION NO: 122

To create and make changes to all aspects of the system, which mode in Manager do you
select?
(A). Installation Mode
(B). Simplified View
(C). Basic Edition
(D). Configuration Mode
Answer: D

QUESTION NO: 123

Which two applications does the Unified Communication Module (UCM) support without the
addition of an external server? (Choose two.)
(A). Avaya Contact Recorder
(B). one-X® Communicator
(C). one-X® Portal
(D). Embedded Voicemail
(E). Voicemail Pro
Answer: C,E

QUESTION NO: 124

You have made changes to the security setting and created a new user right; however, when
you go to save the changes the system will not allow you to save your changes.
Why is this?
(A). Changes are effective straight away, it is not necessary to save them.
(B). You have not changed the default Security password.
(C). You have lost connection to the IP Office.
(D). You have not set a System password.
Answer: C
References:
https://downloads.avaya.com/css/P8/documents/101005673 Page: 152

QUESTION NO: 125

A customer wants to hear a secondary dial tone when making outgoing calls.
Where is that function enabled?
(A). on Short Code
(B). on System Telephony
(C). on ARS table
(D). on User Telephony
Answer: C
References:
https://downloads.avaya.com/elmodocs2/ip_office/R4.1/Short_Codes.pdf

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 IT Certification Guaranteed, The Easy Way!

QUESTION NO: 126

Which three licenses are made obsolete by Server Edition? (Choose three.)
(A). Voice Networking
(B). Receptionist
(C). Advanced Edition
(D). Power User
(E). Mobile Worker
Answer: A,C,D

QUESTION NO: 127

Where can password rules and password complexities be set for Users?
(A). Security Setting
(B). Web Self Administration
(C). Web Manager Administration
(D). Manager Administration
Answer: D

QUESTION NO: 128

Which method can be used to upgrade the voice prompts on the Embedded Voicemail?
(A). Embedded File Management in the Manager Application
(B). External File Management in the System Status Application
(C). Voice Wizard in the Manager Application
(D). Embedded Monitoring Management
Answer: A

QUESTION NO: 129

From which application are log files required for escalating issues to Avaya support?
(A). SMDR
(B). System Monitor
(C). Customer Call Status
(D). Manager Report
Answer: B

QUESTION NO: 130

A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office
and one-X® Portal are located.
Which two technologies enable the worker to re-register locally? (Choose two.)

Answer: B,C

QUESTION NO: 131

With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the

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 IT Certification Guaranteed, The Easy Way!

control unit? (Choose two.)

(A). BRI
(B). E&M
(C). SIP
(D). PRI
(E). Analog
Answer: A,E

QUESTION NO: 132

When implementing a fully integrated multi-site network using only IP500 control units, which
license is required to be on all sites?
(A). Advanced Small Community Networking
(B). IP500 IP Office Multi-Site Network
(C). IP500 Voice Networking Channels
(D). Preferred Edition - Messaging
Answer: D
References:
https://downloads.avaya.com/css/P8/documents/101005793

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