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Communication

This document discusses communication, including defining communication as conveying messages and information between people. It notes there are two main types of communication: verbal, using words; and non-verbal, using gestures. The importance of communication in the workplace is highlighted as it creates cooperation and team foundation. Some tips for effective communication with colleagues include thinking before speaking, using the right tone, proper punctuation, and understanding others. Tips for winning customer loyalty through communication include being clear, avoiding absolutes, active listening, and confirming understanding.

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Christy Jane Nabua
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0 views

Communication

This document discusses communication, including defining communication as conveying messages and information between people. It notes there are two main types of communication: verbal, using words; and non-verbal, using gestures. The importance of communication in the workplace is highlighted as it creates cooperation and team foundation. Some tips for effective communication with colleagues include thinking before speaking, using the right tone, proper punctuation, and understanding others. Tips for winning customer loyalty through communication include being clear, avoiding absolutes, active listening, and confirming understanding.

Uploaded by

Christy Jane Nabua
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NABUA, CHRISTY JANE O.

BSTM – 2A

Questions:
1. What is communication?
 Communication is conveying a message and information with other people.

2. What are the two types of communication?


 There are two types of communication, the verbal and non – verbal
communication.
Verbal communication – is a type that uses words both in spoken and in written
form while;
Non – Verbal communication – is using gestures and signals to convey the
message.

3. What is the importance of communication in the workplace?


 Communication is one of the most important in workplace because it is the key to
create and build foundation within the work force which is the team cooperation.

4. Give some communication tips on how to win your colleagues in the industry.
 Think first before speaking up
 Use the right tone on speaking
 Proper use of punctuation in written messages
 Understand the message from the other party

5. What is the importance of communication on achieving Customer Loyalty? Give


some tips on how to win a customer.
 Be clear
 Avoid absolutes
 Practice active listening
 Confirm what you understanding

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