Skill Matrix SRS Final

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I
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N
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NAMES
SRS TRAVELS & LOGISTICS PVT LTD
UTRANSPORT SUPERVISOR SKILL
Positive work
ethic
Efficiency
Motivation and
Empowerment
l
.
f
t
t
r
r
s
ti
c
n
o
n
u
d
e
a
e
e
h
o
d
Punctuality
Cooperation
Flexibility
SOFT / INTERPERSONAL
Leadership
SKILLS
Communcation
SKILL
Commitment
Behavior
Reporting/ to
Client’s
Ensure place as
Attitude
implementation
per their shift and
day-to-day
reporting to
MATRIX
activities
Operations of
Prepared by:
Supervise trips,
transportation
Manager. in
schedule, tasks
a smooth manner
Ensure
and other
as per the related
client’s
i
i
l
t
t
r
r
s
s
s
p
h
n
o
a
e
e
o
u
compliance of
TRANSPORT
m
functions.
requirement
safety standards
Ensure
in transportation
Approved by:. MD/DIRECTOR
maintenance of
functions.
vehicles in good
Implement
running condition.
environmental
SUPERVISOR
laws, procedures
Inspection Jig,
and processes.
tools, measuring
Manage,
SKILLS
i
i
i
.
t
r
n
o
d
n
o
g
n
n
n
u
d
o
o
g
device
supervise and
Maintain and
monitor cab
manage all
operations
databases
10.
relating to
Communicating
transportation
with Driver and
Date:
activities
Client in case of
Operation
Vehicle
Summarys)
Effectivity Date:
Incident Report
Replacement
TRAINING
REQUIRED
Revision No.: 0
DATE
CURRENT
Reference Code: SRS TS
TARG
DATE
Revision No.: 0
TARGET
DATE
Sl
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11
10
No. NAME / SKILL
SKILL NAMES
OPERATIONS
Read, write ,
speak
English
Basic Math
BASIC SKILLS
Positive work
ethic
Time
Motivation
Management
and
Empowermen
t
Punctuality
Cooperation
Team
building
Leadership
SOFT / INTERPERSONAL SKILLS
Communcati
on
Commitment
Behavior /
Attitude
SKILL MATRIX
Should visit
all clients on
Prepared by:
Prepare
weekly basis
report on the
Address
visit to the
issues of
clients
clients / team
Recruit
members /
necessary
drivers
personal
Share theif
required
daily activity
Increase the
report with
number of
HO
vehicles for
improving
Look for new
Prepare and
operations
business
submit the
opportunities
incident
report to
submit a the
OPERATION SECTION PROCESS OPERATIONAL SKILLS
clientsto
report and
HO
Submit the
Date:
HOweekly
on
incidentthe
Submit
basis
report
Validate
billing to the
onthe
clients
MIS
time to and
the
Effectivity Date:
HO
submitted
client by
the Site In
charge
Submit the
billing on
time to the
client
SRS OPERATIONS
REQUIRED
Revision No.: 0
DATE
TRAINING CURRENT
Revision No.: 0
OPERATIONS
CURRENT TARGET
DATE DATE
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11
10
S NO
NAME / SKILL
LOGISTICS SECTION
Read, write ,
speak
English
BASIC
SKILLS
Basic Math
Positive
work ethic
Time
Motivation
Management
and
Empowerme
nt
Punctuality
Cooperation
Team
building
Leadership
Verifying
Communcati for
P
on&L
differencefor
Verifying
Commitment
pertaining
P &L to
Managing
Behavior /
attached
difference
Maintenance
freight
Attitude
vehicles
pertaining andto
SKILL MATRIX
of financial
forwarders
the
attached
account of
contracts for
Prepared by:
. Assisting
all Revenue
vehicles and
incoming
Monitoring
Finalizing
domestic, the
accounts
sharing
the
amounts in
fuel ratio.
Managing
customer
and
ensure
preparing
Verifying
from Revenue
the for
inventories
the
and drivers
Location
outstation
vehicles
documentati
P &L
sharing
Client
and ratio.
ordering
the
duringenough
have
on related
difference
Verifying
Revenue
supplies to
for
Shift
fuel and to
to
Interstate
pertaining
P &L
sharing to
ratio.
Revenue
monitor
operate
Transportati
attached
difference
Verifying
sharing for
ratio.
drivers
properly
on
vehicles
pertaining
P &L
Verifying andto
for
on their
Revenue
the
attached
difference
P &L
routes. ratio.
sharing
Revenue
vehicles
pertaining
difference andto
Verifying for
sharing ratio.
the
attached
pertaining to
\
P &L
Verifying
Revenue
vehicles
attached for
and
difference
P &L
sharing
the
vehicles ratio.
and
pertaining to
difference
Verifying
the Revenuefor
attached
9
pertaining to
SECTION PROCESS LOGISTICS SKILLS
P &L
sharing ratio.
Revenue
vehicles and
Establishing
attached
difference for
Verifyingratio.
sharing
the
routes and
Date:
vehicles
pertaining
P &L
Verifying to
for
Revenue
schedules
P &L Revenue
attached
difference
Ensuring that
sharing
for ratio.
drivers in
sharing
vehicles
pertaining
difference ratio.
drivers areto
Verifying
order to for
Revenue
attached
pertaining to
Effectivity Date:
following
P &L
ensure
on
sharing
vehicles
attached
company their
ratio.
difference
.smooth
Assigning
routes.
Revenue
vehicles
policies and
pertaining
deliveries
new routesto
on
sharing their
ratio.
Revenue
procedures
attached
to drivers
routes. ratio.
sharing
vehicles
on their
Revenue
routes.
on their
TRAINING
sharing ratio.
REQUIRED
routes.
on their
Revision No.: 0
Reference Code
Revision No.: 0
CURRENT TARGET
DATE DATE
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S NO
NAME / SKILL
SALES & PROCUMENT
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Efficiency
Motivation
and
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcatio
n
Commitment
Foster and
Behavior /
develop
SKILL MATRIX
Attitude
Initiating
relationships
Prepared by:
action
with new for and
operations
existing and
and
new
Develop new
compliances
prospective ,
potential
such as
clients.
clients and
purchase
Identify new
services
Support in
the
order,
sales
new verticals
growth of
opportunities
existing and
new accounts
SKILLS
7 through
.
Avoiding
4. Collaborate
strategic
SOccurrence
with key of
u
ppartnerships
Rejection
persons to
p
oensure clarity
r
on the
t expectations
i 6. Ensure that
Businessspeci
nfor securing
SECTION PROCESS SALES &PROCUREMENT
invoices are
fications
gnew business
I
submitted on
Date:
Ttime and
t receive
Corresponding
e
paymentsto
a /replying
m
Effectivity Date:
mails
Seiso
f
Support the
o(Cleanliness)
r
MD/DIRECTOR
growth of
Supporting
nexisting andIT
e
Prepared byHRApproved by:
team for
t new client
wnetworking &
o
r related
k
i matters.
n
g
&
Revision No.: 0
TRAINING
REQUIRED
r
e
l
a
t
DATE
e
CURRENT
d
Revision No.: 0
CURRENT TARGET
DATE DATE
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SL.
No.
SECTION
OPERATION
NAME / SKILL
Read, write ,
speak English
Basic Math
BASIC SKILLS
Positive work
ethic
Prepared by:
Time
Management
Motivation and
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcation
Commitment
Behavior /
Date:
Attitude
SKILL MATRIX
Day to day
operational
management for
all transport
Lead and and
Effectivity Date:
fleet operations.
manage all
aspects of the
company’s
Maintenance
transport and
programs
SOP’s across
To maximize
the business
SECTION PROCESS
asset utilization
OPERATIONAL SKILLS
To take charge
-Comml
of all the
Vehicles
company’s
Rates, local
and cross
compliance
border
reporting,
transportation.
forecasting,
To manage the
personnel,
process of
operational
identifying,
management.
securing, and
retaining
Seiketsu
profitable )
(Standardization
driving
)
time,company’s
service
transport and
Prepared byHRApproved by: MD/DIRECTOR
distribution
services.
TRAINING
REQUIRED
DATE
CURRENT
DAT
TARG
de: SRS TS
de: SRS TS
TARGET
DATE
9
8
7
6
5
4
3
2
1
12
11
10
S NO NAME / SKILL
SYSTEM ADMIN
Basic Math
Prepared by:
Positive work ethic

BASIC SKILLS
Time Management
Motivation and
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcation
t
I
.
r
r
il
Commitment
v
e
n
a
n
e
n
a
e
e
a
a
n
1
tr
Behavior / Attitude
Date:
SKILL MATRIX
Intra mail Server

maintenance
m Effectivity Date:
Monitor data-centre
health using existing
Maintain internal
management tools
t,
t
t
s
s
s
k
rc
k
s
n
e
e
g
u
e
p
o
o
p
to
e
n
e
d
d
n
a
d
,n
infrastructure
m
m
Maintain servers,
requirements,
SECTION PROCESS
routers, switches,
including laptop and
printers, phones,
desktop
Maintaincomputers,
servers,
security updates;
routers, switches,
support internet,
printers, phones,
intranet, LANs, WANs,
security updates;
Assist the help desk
and network segments
support
and internet,
other teams with
l
i
i
t
t
r
s
c
o
p
p
u
a
n
h
e
e
d
OPERATIONAL
intranet, LANs, WANs,

troubleshooting to
and network
identify segments
root cause,
Perform routine and
and provide technical
scheduled audits of all
support
c SKILLS
systems, including
backups
TRAINING
REQUIRED
Revision No.: 0
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
S NO
NAME / SKILL
TOURIST SECTION
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcation
Commitment
Behavior /
SKILL MATRIX
Attitude
Prepared by:
Timely service
to the customer
Scheduling
routes to the
customer
Sending
quotation to the
customer
Collecting
Payment by
providing Tax
invoice
Collecting
Payment by
providing Tax
Collecting
invoice
Payment by
providing Tax
Effective
invoice
management of
bus/Cabs in
SECTION PROCESS OPERATIONAL SKILLS
terms of their
services
Maintenance,
fitness and
economics
SKILLS
Maintenance,
fitness and
economics
.Dispatching
Vehicle to the
customer
Maintaining
destination.
schedules of all
out soured
vehicles.
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET
9
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5
4
3
2
1
LTD
12
11
10
Sl No.
Read, write , speak
English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work ethic
Time Management
SRS TRAVELS & LOGISTICS PVT
Motivation and
Empowerment
Punctuality
Cooperation
Commitment
Behavior / Attitude
Date:
Attending the phone

Calls, Taking
messages and
redirecting
Organising and
Maintaining updated
Effectivity Date:
documents in the
system
Scheduling and
confirming
appointments,
meetings & events
Copying, Scanning
and filing documents
Keeping Track of
SKILL MATRIX
Office supplies and

order for
replacements
Responding the
Important Mails.
Maintaining the
Materials Inward &
Outward
RegisterMeasuring
Instrument
Maintaining the
Visitors Inward &
Outward Register
SECTION PROCESS FRONT OFFICE SKILLS
TRAINING
REQUIRED
DATE
CURRENT
Revision No.: 0
Prepared By HR Approved by MD/
TARGET DATE
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5
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3
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1
12
11
10
Sl NO.
Prepared by:
H.R SECTION
NAME / SKILL
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation
and
Empowerment
Compliance
Punctuality
to draft
procedures,
Cooperation
processes,
and policies
to facilitate a
better
Leadership
compliance
stance in the
Communcatio
company
n
Collaborating
Commitment
with the legal
Behavior /
department to
Date:
Attitude
SKILL MATRIX
communicate
Regulatory
the
Effectivity Date:
and legal and

associated
Updates on
compliance
requirements
every
training
that are
employee-
Compliance
programs.
applicable HR to
based
draft
regulatory
Handling of
procedures,
payroll
changes
Statutory
processes,
activities.-
works related
and policies
Monthly basis,
to ESI, PF
Taking and
care
which
Labour
of new
includes
Department
joinees, KYC
Leave,
verification,
Attendance
Maintaining
Salary
8. Determine
\
verification &
Bio-Metric
calculation,
each
validation.
devices for
Conveyance &
employee's
employee
incentives
deductions
H.R. SECTION PROCESS OPERATIONAL SKILLS
attendance
Attending
like Salary
grievances
Advance
query
Takingcalls
carein
ESI,PF,PT &
case
of Full&
of Final
Revision No.: 0
TDS
emergency of
Settlement
exit
employees.
TRAINING
REQUIRED
DATE
CURRENT
CURRENT TARGET
DATE DATE
9
8
7
6
5
4
3
2
1
12
11
10
CLAIMS
NAME / SKILL
Read, write , speak

English
Prepared by:
BASIC
SKILLS
Basic Math
Positive work ethic

Time Management
Motivation and
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcation
Commitment
Behavior / Attitude
Date:
SKILL MATRIX
Receiving claim
intimation
Effectivity Date:
Analysing the details
Verifying the
documents
I
y
c
s
n
a
p
o
e
n
a
u
n
e
Matching the
documents as per the
claim requirement
Intimating the
Insurance Company
Appointing the
Surveyors as per
Insurance Company
Based on the report of
the Surveyors claim will
be settled accordingly.
SECTION PROCESS CLAIM SKILLS
TRAINING
REQUIRED
Revision No.: 0
DATE
CURRENT
TARGET DATE
9
8
7
6
5
4
3
2
1
12
11
10
LTD
FINANCE
NAME / SKILL
Read, write , speak

English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work ethic
Time Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior / Attitude
Date:
SKILL MATRIX
Raising the funds: to

meet the needs of the
business.
Allocation of funds:
Effectivity Date:
Raising and allocation

of funds are allocating
the funds
Analyze market trends
to find opportunities for
expansion
Status of assets about

long term or short term
The mode by which the

funds are raised Banks
& Private Finance
Providing Financial
Reports and
interpreting Financial
Information
Advising on
investment activities
and provide strategies
for the financial health
Advising on investment
of the organization
activities and provide
strategies
. Interactingthat
with
theBanks
company
and about the
preparing
financial
Profits
documents health
emerge .
for due to
SECTION PROCESS FINANCE SKILLS
various factors such as

loan/renewal/enhancem
pricing,
ent Business
requirement
competition.
State of the economy,
10. Interacting with
mechanism of demand
Banks and preparing
and supply, cost and
documents for
output.
Revision No.: 0
Advising
ent management
requirement
with respect to excess
expenditure
10. Interactingincurred
with
Banks and preparing
documents for
ent requirement

Banks and preparing
documents for
ent requirement
TRAINING
REQUIRED

Banks and preparing
documents for
ent requirement
DATE
CURRENT
TARGET
DATE
SRS TRAVELS & LOGISTICS PVT LTD SKILL MATRIX
Prepared by: Date:
Approved by:. MD/DIRECTOR Effectivity Date:
ACCOUNTS & BASIC

AUDIT SKILLS
Team building/
speak English
Communcatio
Positive work
Management
Commitment
Read, write ,
Cooperation
Enthusiasm
Punctuality
Basic Math
Leadership
Teamwork
Motivation
Behavior /
NAME /
Attitude
SKILL
ethic
Time
and
S NO
n
1
10
11
12
their
Maintaining
correctness
accounts in
and
tallysending
package
Behavior /
Checking
for
both Paymentof
for SRS
Date:
Attitude
MATRIX
invoices
Travels &of all
departments.
Park payment
process.
View
Effectivity Date:
Verifying
Service all
expenses
Station for
their
(PVSS).payment
Reconciliation
process.
correctness
of
and creditors
sending
and
forE debtors.
invoice
Preparation of
payment
generation in
Bank
process.
payment
the portal.
Reconciliation
process.
statement.
Bill wise
settlement of
Proving
both
Collection
Debtorsof
required
and creditors.
GST data and
documents
filling in
and data to
portal.
GST
Auditors.
reconciliation.
SECTION PROCESS ACCOUNGT & AUDIT SKILLS
) Proving
required
Revision No.: 0
documents
and data to
TRAINING
REQUIRED
Auditors.
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
LTD
RTO
SKILL
NAME /
Prepared by:
Read, write ,
Approved by:
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation
and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcatio
n
Commitment
SKILL MATRIX
Behavior /
Date:
Road Tax-
Attitude
Quarterly, Half
Yearly or
Effectivity Date:
Vehicle
Annually.
Insurance
PERSONNEL SK
SECTION PROCES
: Reference Code: SRS TRAVELS
tivity Date: Revision No: 0

SECTION PROCESS RTO
PERSONNEL SKILLS
State/National
Vehicle wise.(
of Documents
Maintenance
Certificate-
once 1or 2
Insurance
Vehicle
Fitness
Permit
years
Training CURRENT TARGET

Required DATE DATE
9
8
7
6
5
4
3
2
1
12
11
10
SN
LTD
LEGAL
Prepared by:
SKILL
NAME /
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Date:
Commitment
Effectivity Date:
SKILL MATRIX
Behavior /
Provide expert
Attitude
legal
adviceaspects
on
Manage
related use
to theof
transport and
external
company, legal
logistics law
liketo
advisors to
arbitration,
the business
attend
cases inlegal
MV
cases
court, hearing
and collecting
consumer
SKILLS
information
Forum
from time to
time for
SECTION PROCESS LEG
external legal
IRED
advisors to
attend legal
cases hearing
and collecting
Taking
SKILLS
information
appropriate
Verifying
from time to
steps to handle
Insurance
time for and
CURRENT DATE
accident
maintaining
processing cases
of
the
SECTION PROCESS LEGAL

all vehicle
claims
document up to
date
TARGET DATE
Revision No.: 0
9
8
7
6
5
4
3
2
1
12
11
10
LTD
RECOVERY
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
Date:
Attitude
SKILL MATRIX
Tracking
Outstanding
Plan course of
Payments
Effectivity Date:
action to
recover
Update
payments
accounts status
and database
regularly
SECTION PROCES
y Date:
Update
accounts status
and database
regularly
Comply with
legal
requirement
Handling
customers
questions/compl
Negotiate
aints
payoff deadlines
ad payment
Recommend
plans
solutions for
clients default in
Issue clearance
payments
letter when
outstanding
9. Mail
SECTION PROCESS RECOVERY SKILLS
desire closed.
correspondence
for tracking &
follow up for
payments
Revision No.: 0
TRAINING
REQUIRED
DATE
CURRENT
TARGET DATE
9
8
7
6
5
4
3
2
1
12
11
10
S NO
Prepared By
LTD
Approved By:
GPS
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Date:
SKILL MATRIX
Behavior /
Attitude
Vehicle tracking
and analysing
Effectivity Date:
Maintaining
records vehicle
wise
SKILLS
SECTION PROCE
vity Date:
Maintaining
records vehicle
wise
Ascertaining
deviation of
Ascertaining
routes
fuel
SKILLS
management
and mode by
Theover
which
speedingthe funds
are raised Banks
Providing
SECTION PROCESS GPS

& Private
Financial
Revision No.: 0
Finance and
Reports
interpreting
Financial
Information
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
LTD
SKILL
NAME /
Read, write , FINANCE
speak English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work
ethic
Time
Management
Motivation
and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Date:
Leadership
Communcatio
n
Effectivity Date:
Commitment
Behavior /
Attitude
SKILL MATRIX
Fuel
Monitoring of
Management
Monitoring of
tourist
Vehicle
vehicles both
permit,
day andEMI,
night
Hypothecation
and release
on vehicles.
SECTION PROC
OPERATIONA
Monitoring of
Vehicle
permit, EMI,
Monitoring
Hypothecation
Workshop
and
Therelease
mode by
activities
on vehicles.
which the and
reporting
funds are
raised Banks
Monitoring &
Managing
& Privateon
Advising
Finance
Outstation
investment
Vehicles
activities for
Indentingand OPERATIONAL SKILLS
SECTION PROCESS GENERAL
New vehicles
provide
strategies
that the
company
about the
Revision No.: 0
financial
TRAINING
REQUIRED
health .
CURRENT DATE
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
sn
LTD
SKILL
DIESEL
NAME /
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Prepared By:
Approved By:
Management
Motivation
and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcatio
n
Date:
Commitment
SKILL MATRIX
Behavior /
Effectivity Date:
To ascertain
Attitude
determine
fuel fillings
false and
and drains
Identify
incomplete the
while entering
facts of
refuelling
draining
during from
the diesel
entering
return pipe &
entered.
SECTION PROCESS
DEPARTMENT SK
Identify the
facts of
Monitoring
draining from
Fuel rod to
the diesel
Odometer
check
return pipe
the &
reading
diesel
entered.
depending on
consumption
Providing
the type of
& mileage
Financial
DEPARTMENT SKILLS
vehicles to
Reports and
SECTION PROCESS DIESEL
ascertain fuel
interpreting
mileage
Financial
Revision No.: 0
Information
9
8
7
6
5
4
3
2
1
12
11
10
SL NO.
Prepared By:
Approved By:
LTD
FINANCE
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Date:
Leadership
Communcation
Effectivity Date:
Commitment
Collaborate
SKILL MATRIX
Behavior /
with
Attitude
management to
develop and
implement an
effective
Distribution of
communications
Sim Card and its
system
maintenance
SECTION PR
COMMUNICATIO
Distribution of
Sim Card and its
maintenance
Mobile Devices,
Dongles &
Maintenance of
Routers
Landlines &
Broad Band and
Effective
Corporate
relationships in
billing.
the organization
SECTION PROCESS
and collate
Manage conflict
COMMUNICATION SKILLS
analytics and
as it arises and
Revision No.: 0
metrics.
escalate to
management.
Required DATE
TRAINIGNG CURRENT
TARGET DATE
9
8
7
6
5
4
3
2
1
12
11
10
LTD
CASHIER
NAME / SKILL
Read, write ,
speak English
Prepared by:
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
Date:
SKILL MATRIX
Attitude
Manage
transactions
with customers
Effectivity Date:
using cash
Provides pricing
registers. by
information
answering
questions.
SECTION PR
y Date:
Collect
payments
whether in cash
or phone
Issue pay
receipts,
refunds, change
. Interacting with
or tickets.
Banks
TouristandNight
preparing
Service
Providing &
documents
Logistics
Financial for
loan/renewal/en
Reports and
hancement
interpreting
Balances cash
requirement
Financial
drawer by
Information
counting cash at
10. Interacting
beginning and
with
end of Banks
workand
Maiantainaing shift
of
Profits
preparing emerge
Petty cash
due to various
documents for
SECTION PROCESS CASHIER SKILLS
factors such as
loan/renewal/en
State
pricing,of the
hancement
economy,
Business
requirement
mechanism
competition. of
demand
Advisingand
management
10. Interacting
Revision No.: 0
supply, cost and

with
output.Banks
respectandto
excess
preparing
expenditurefor
documents
incurred
loan/renewal/en
hancement
requirement
10. Interacting
with Banks and
REQUIRED
preparing
documents for
loan/renewal/en
hancement
DATE
requirement
TRAINING DURRENT
10. Interacting
with Banks and
preparing
DATE
documents for
TARGET
loan/renewal/en
hancement
requirement
9
8
7
6
5
4
3
2
1
12
11
10
LTD
COLLECTION
NAME / SKILL
Read, write ,
speak English
Prepared by:
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
Date:
Attitude
Demonstrated
SKILL MATRIX
skill in
negotiating and
resolving
Ability to speak
Effectivity Date:
conflicts
persuasively
and listen
critically
Ability to multi-
SKILLS
task and meet

tight deadlines
COLLECTION DEPT
SECTION PROCESS
y Date: Revision No.: 0

SECTION PROCESS
COLLECTION DEPT
SKILLS
tasks to
Ability to multi-
tight deadlines
and meet
completion of
successful
ensure the
collection
Prioritize
multiple
TRAINING DURRENT TARGE

task
REQUIRED DATE DATE

9
8
7
6
5
4
3
2
1
12
11
10
sl no
Prepared By:
Approved By:
TRANSPORT
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Date:
Leadership
Communcation
Effectivity Date:
Commitment
SKILL MATRIX
Behavior /
Attitude
Timely
service/delivery
Customer
Satisfaction
SKILL
SECTION PROCESS
Customer
Satisfaction
Business
promotion and
development
SKILLS
Crises handling
Effective
management of
Revision No.: 0
transports
vehicle in terms
vehicles
of their service,
maintenance,
SECTION PROCESS TRANSPORT
fitness and
economics
TRAINING REQUIRED
DURRENT DATE
TARGE DATE
9
8
7
6
5
4
3
2
1
12
11
10
NAME / SKILL
Prepared by:
Read, write ,
speak English
Basic Math
ADMINISTRATION BASIC SKILLS
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
.Behavior
General /
Date:
SKILL MATRIX
Attitude
Administration,
Stationery,
Computer
Effectivity Date:
Peripherals and
Pantry
office
Management
maintenance.
and Pooja items
ADMINJISTRATI
SECTION PR
X
Pantry
Management
and
Working
Poojaonitems
the
formalities of
attached
Issuance of
vehicles. and
Stationery
computer
peripherals for
Printing
all of
SRS units
vouchers, trip
SECTION PROCESS
Completing the
sheet, invoices
formalities of
drivers like DL ADMINJISTRATION SKILLS
(collection &
Issuance)
Revision No.: 0
REQURIED
DATE
TRAINING CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
INSURANCE
NAME / SKILL
Prepared by:
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
code
Vehicle
Date:
Attitude
SKILL MATRIX
Insurance
renewal-
annually for all
type of
vehicles.
SKILLS
SECTION PRO
INSURANCE D
code
Vehicle
Date:
TRIX
Insurance
renewal- with
Follow-up
annually
the for all
Insurance
of
type the
with
vehicles.
respective
Insurance
Renewal of
Companies/Age
SKILLS
Insurance as
nts.
Vehicle
per schedule
Insurance will
INSURANCE DEPT
be uploaded in
SECTION PROCESS
the software
vizFleetop.
Reference
Revision No,
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
LTD
BRANCHES
ACCOUNTS
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
Working with
Date:
Attitude
SKILL MATRIX
spreadsheets on
Drivers of all
Maintaining
vehicles &
attendance of
Effectivity Date:
monitoring the
Employees
same
under Adecco
Colleting the
about monthly
documents of
salary
Drivers and
Supervisors
SECTION PROCESS
SK
y Date:
Colleting the
documents of
Drivers
Creationand
of ESI,
Supervisors
PF numbers in
coordination
Verifying
with the the
Temporary
departments
Drivers in
accordance
SKILLS
Preparing with
the attendance
salary statement
Preparing the
and getting
vehicle its
diesel
approval
usage &
calculate the
mileage as per
Preparing
the type of
Securities’
vehicles.
Monitoring for
salary statement
SECTION PROCESS ACCOUNTS BRANCHES
the vehicle
maintenance
like service
&repairs
Revision No.: 0
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
LTD
Prepared By:
approved By:
SETTLEMENT
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Date:
Communcation
Effectivity Date:
Commitment
SKILL MATRIX
Behavior /
Complete daily,
Attitude
weekly and
monthly
settlements of
Resolve invoice
attached
reconciliation
vehicles
discrepancies -
Analyze market
Internal/External
trends to find
opportunities for
expansion
SKILLS
SECTION PROCESSCOL
Analyze market
trends to find
Ensure
opportunities for
accuracy of
expansion
Generate
activities
invoicing
recorded in trip
statements
SKILLS
sheet or MISand
reports;
Review to
report
settlements
payment
manager
Identify, and
schedules, rates
recommend
accounting and
and contract
implement
team. and
details
process
payment
improvements
SECTION PROCESSCOLLECTION DEPT
timelines
for transport
settlement and
accounting
activities.
REQUIRED
Revision No.: 0
Reference Code
DATE
TRAINING CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
LTD
CO. VEHICLE
SETTLEMENT
NAME / SKILL
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
To ascertain the
Date:
Attitude
SKILL MATRIX
operation cost
of running a
vehicle to
Effectivity Date:
provide
Basis for
and
accurate and
quotation
fixing of rates
Analyze market
trends to find
opportunities for
expansion
SKILLS
SECTION PROCESSCOL
y Date:
Analyze market
trends to find
opportunities
Provide cost for
expansion
companion
between own
Compare the
transport
cost of and
SKILLS
alternative one
monitoring
To determine
group of vehicle
the
withcost to be
another
changed
group against
departments
To ensure the
usingofthe
cost
service
maintenance
and repairs is
not excessive
Revision No.: 0
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET
9
8
7
6
5
4
3
2
1
12
11
10
BOOKING
NAME / SKILL
Read, write ,
speak English
Prepared by:
BASIC
SKILLS
Basic Math
Positive work
ethic
Time
Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Commitment
Behavior /
Date:
Attitude
SKILL MATRIX
Perform
ticketing
Provide clerk
functions.
ticketing
Effectivity Date:
services to
customers &
corporate
offices
SK
SECTION PROCESS
e:
X
Provide
ticketing
ctivity Date:
services to
customers &
Sell travelling
corporate
tickets to
Make
offices
passengers in
reservations
accordance to and
book travel
their requests.
tickets for
Provide tourists
SKILLS
customers
with travel and
guests
information
Collect and
ticket booking
appropriate
details.
fares from
customers upon
delivery
Book bulkof travel
tickets.for
tickets
Revision No.: 0
package tours
TRAINING
REQUIRED
T DATE
CURREN
DATE
TARGET
9
8
7
6
5
4
3
2
1
14
13
12
11
10
SKILL
PRAVEEN
S&P MATRIX
Read, write ,
speak English
BASIC
SKILLS
Basic Math
Positive work
ethic
Efficiency
Motivation and
t
Empowerment
Punctuality
Cooperation
Team building
Leadership
Communcation
Commitment
Foster and
develop
Behavior /
relationships
Attitude
Initiating
with new and
action
existing for
and
operations
new and
compliances
prospective ,
Corresponding/
such as
clients.
Prepared byHR
replying
Developto new
purchase order,
mails.
potential
clients and
Identify new
services in new
sales
verticals
Approved by: MD/DIRECTOR
opportunities
Support the
with clarity
growth of
SKILL MATRIX
&PROCUREMENT SKILLS
SECTION PROCESS SALES
existing and
Supporting IT
new clients
team for
networking &
related matters
REQUIRED
Revision No.: 0
DATE
TRAINING CURRENT
DATE
TARGET
Reference CodeSRS S & P
9
8
7
6
5
4
3
2
1
12
11
10
s no
LTD
BILLING
NAME / SKILL
Read, write , speak
English
BASIC
SKILLS
Basic Math
Prepared by:
Positive work ethic
Time Management
Motivation and
Enthusiasm
Punctuality
Cooperation
Team building/
Teamwork
Leadership
Communcation
Date:
Commitment
SKILL MATRIX
Behavior / Attitude
Effectivity Date:
creating invoices
credit memos,
updating customer
files,
DEPT SKILLS
SECTION PROCESSCOL
Revision No.: 0
SECTION PROCESSCOLLECTION
DEPT SKILLS
Payment reminders to
Preparing invoices as
updating customer
sending invoices
per MIS report

customers.
TRAINING CURREBNT
files,
REQUIRED DATE TARGET DATE

9
8
7
6
5
4
3
2
1
12
11
10
Sl NO.
Section
Prepared by:
Driver Salary
NAME / SKILL
NAME / SKILL
Read, write , speak English
BASIC
SKILLS
Basic Math
Positive work ethic
Time Management
Motivation and
Empowerment
Punctuality
Cooperation
Compliance to draft
procedures, processes, and
policies to facilitate a better
compliance stance in the
company
Leadership
Communcation
Commitment
Behavior / Attitude
Date:
SKILL MATRIX
Updates on every driver-

based regulatory changes -
Fleetop
Effectivity Date:
Handling of Statutory works

related to ESI, PF
payroll activities.-Monthly
basis, which includes Leave,
Attendance verification &
validation.
Taking care of new joinees,
KYC verification, Salary
calculation, Conveyance &
incentives
\
Maintaining of drivers
attendence
Determine each driverss

deductions like Salary
Advance,fines ESI,PF,PT &
TDS
Attending grievances query

calls in case of emergency
Revision No.: 0
Taking care of Full& Final

Settlement of exit drivers.
TRAINING
REQUIRED
DATE
CURRENT
DATE
TARGET

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9

UTRANSPORT SUPERVISOR SKILL

Positive work ethic

Intra mail Server

intranet, LANs, WANs,

Positive work ethic

Attending the phone

Office supplies and

Prepared By HR Approved by MD/

and legal and

Read, write , speak

Positive work ethic

Analysing the details

Read, write , speak

Positive work ethic

Raising the funds: to

Raising and allocation

Status of assets about

The mode by which the

various factors such as

10. Interacting with

10. Interacting with

Approved by:. MD/DIRECTOR Effectivity Date:

ACCOUNTS & BASIC

tivity Date: Revision No: 0

Training CURRENT TARGET

SECTION PROCESS LEGAL

SECTION PROCESS GPS

SOFT / INTERPERSONAL SKILLS

supply, cost and

task and meet

y Date: Revision No.: 0

TRAINING DURRENT TARGE

REQUIRED DATE DATE

SOFT / INTERPERSONAL SKILLS

SECTION PROCESSCOLLECTION DEPT

Positive work ethic

per MIS report

REQUIRED DATE TARGET DATE

Positive work ethic

Updates on every driver-

Handling of Statutory works

Determine each driverss

Attending grievances query

Taking care of Full& Final

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