TLE7 - HE - Mod2 - Identify Organizational Chart and Job Description of Food and Beverage Services - v5
TLE7 - HE - Mod2 - Identify Organizational Chart and Job Description of Food and Beverage Services - v5
TLE7 - HE - Mod2 - Identify Organizational Chart and Job Description of Food and Beverage Services - v5
Technology and
Livelihood Education
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Food and Beverage Services
Module 2
Identify Organizational Chart and Job
Description of Food and Beverage
Services
Department of Education ● Republic of the Philippines
Technology and Livelihood Education – Grade 7
Alternative Delivery Mode
Module 2: Identify Organizational Chart and Job Description of Food and Beverage
Services
First Edition, 2020
Republic Act 8293, Section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
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Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.
Management Team
Chairperson: Dr. Arturo B. Bayocot, CESO III
Regional Director
7
E-mail Address: [email protected]
Technology and
Livelihood Education
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Identify Organizational Chart and Job
Description of Food and Beverage Services
Tourism and Hospitality is the fastest growing industry that includes Food and
Beverage Services which compose of sixty percent (60%) of the total employment in the
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world.
Food is no longer just a basic commodity. Over the years, the demand of the people
for food evolved as lifestyle became fast paced. This lead to the emergence of an industry
specially designed to address the demands of consumers for quick and satisfying meal – the
food and beverage service industry.
The basic function of the food and beverage service industry is to serve food and
drink to the satisfaction of the people. The food and beverage service industry does not just
satisfy the psychological needs of the guest but it also attends economic need by providing
good value to the price paid. Social need creates a friendly atmosphere and answers the
need of convenience. Dining out, for Filipinos, is another way to strengthen social
relationship with friends and family is another form of relaxation after of a tiredly work.
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What I Can Do
skill into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.
This contains answers to all activities in the
Answer Key module.
1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain
deep understanding of the relevant competencies. You can do it!
Table of Contents
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What’s More ---------------- 12
What I Have Learned ---------------- 13
What I Can Do ---------------- 15
Assessment ---------------- 16
Additional Activities ---------------- 17
Answer Key ---------------- 18
References ---------------- 19
What I Need to Know
This module is designed to help you master the basic knowledge Food and
Beverage Services. The scope of this module can be used in many different learning
and daily life situations. The used language recognizes the diverse vocabulary level
of students. The lessons are arranged to follow the standard sequence of the course.
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This module consists of Organizational Chart and Job Description of Food
and Beverage Services -. TLE_HEFB9-12KS-Ia-h-1
1. identify the duties & responsibilities of the Food & Beverage Service
Personnel.
Before you start answering this module, let us see what you already know about
Food & Beverage Services. Answer the questions below.
Directions: Read each statement carefully. Choose the letter that corresponds to
the correct answer. Write the letter of your answers in your Food and Beverages
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Services activity notebook.
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11. Places orders to the kitchen & picks-up prepared orders.
A. Buzz boy B. Bus Boyz
C. Buss boy D. Bus boy
12. Takes charge of storage of beverages & bar supplies
A. Bartender B. Vartender
C. Beertender D. bartender
13. Conducts daily briefing & inspection of grooming among his staff
A. Kaptain Waytear B. Coptain Waitre
C. Captain Waiter D. Kaftain Waiter
14. Attends to reservations & inquiries over the phone & disseminates to all
concerned officers the details of reservations.
A. Rayceptionist B. Recepshownist
C. Reyceptionist D. Receptionist
What’s In
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Operations which was discussed in the previous module.
Directions: Look at the following jumbled letters, rearrange them to name the
picture. Write your answers in your Food and Beverages Services activity notebook.
2. borsti 5. deercaria
3. fofeec hops
What’s New
Earlier, you have named few of the Food & Beverage Services
Operations in our locality, which are found common in our community. This
time tell me give me your descriptions of 2 pictures of personnel who are
working in a Food & Beverage Services Operations.
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Activity: Are we similar?
Directions: Take a look at the picture below and answer the following questions.
Write the answer in your Food and Beverage Services activity notebook.
PERSONNEL A PERSONNEL B
Food and Beverage Services department of a hotel is the most labour intensive
department. It is divided into sections called outlets for effective management
control. Each outlet is headed by an outlet manager and has its own operational
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procedures. A food & beverage manager heads the department and he delegates
authority and responsibilities to the outlet managers. Outlets with large and sub-
units with specific functions to attend to. Each unit is supervised by supervisors or
section heads. Among the sub-units are:
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JOB DESCRIPTION OF FOOD and BEVERAGE SERVICE PERSONNEL
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Duties & Responsibilities
Planning and problem solving
Coordinating
Guest Relations
Attends to customers’ inquiries,
complaints, concerns and requests.
Head Waiter Overseas food & beverage
or Outlet operations in his assigned outlet,
Supervisor ensures that service is carried out in
accordance with prescribed
standards and policies.
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Specific Duties
Monitors the necessary preparations
before start of operations & sees to it
that all needed supplies are available
& in good condition.
Captain Overseas the set-up and delivery of
Waiter service in his /her assigned station.
Specific Duties
Conducts daily briefing & inspection
of grooming among his staff
Monitors the delivery of service as
well as the clearing of tables &
function rooms.
Trains & coaches staff regarding
service procedures.
Receptionist Welcomes & greets customers at the
entrance & escorts them to the
tables.
Specific Duties
Receives guests, welcomes & greets
them & escorts them to their
assigned or chosen tables
Attends to reservations & inquiries
over the phone & disseminates to all
concerned officers the details of
reservations.
Waiter Takes and serves food & beverages
order according to prescribed
standards of service.
Specific Duties
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Looks after the necessary
preparations before the start of
operation by wiping necessary
containers, hollowares, napkins, tray,
cutleries.
Refills salt & pepper shakers & other
condiments
Sets-up the table & installs required
facilities.
Takes & serves food & beverages
orders
Busboy Dining room helper & runner
Specific Duties
Assists waiters in mis-en-place
preparation & table set-up
Places orders to the kitchen & picks-
up prepared orders.
Clears table of soiled dishes, dirt &
mess
Fills & refill water goblet with water
Prepares/mixes alcoholic & non-
Bartender alcoholic beverages according to
prescribed materials
Specific Duties
Prepares or mixes drink following
standard recipes.
Sets-up the bar.
Takes charge of storage of
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beverages & bar supplies
Makes report on beverage sales &
spoilage
Attends to customer needs, requests
and complaints at the bar counter.
Barboy Acts as runner & helper in the bar
Specific Duties
Assists the bartender in mis-en-place
preparation & bar set-up.
Looks after the upkeep of the bar.
Assists in clearing soiled glasses,
empty bottles, other bar items.
May assist in serving drinks to
guests.
Performs errand functions for the bar
What’s More
Activity 2: Match Me
Directions: Match the designated functions of department heads in column A with
the Person’s In-Charge/Name of departments in Food and Beverage Services in
Column B. Draw a happy face (😊), if the statement in Column A matches with
Column B. If not, draw a sad face (☹). Write the answers in your Food and
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Beverage Services activity notebook.
Column A Column B
Let’s check how far have you learned in this module. Use the text
box in telling your learning, difficulties and experiences in this particular
module. Write your answer in your FBS notebook.
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operation in position of that you can
Food & personnel in FBS apply to help
Beverage you want to be in your choosing
services you like the future? career?
most? Support your
Support your
Support your answer:
answer:
answer: _____________
_____________ _____________
_____________
_____________ _____________
GUESS ME:
DIRECTIONS: Read the following statements carefully. Choose the correct answer.
Write the letter of your answers in your in Food and Beverage Services activity
notebook.
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6. Plans, organizes, directs and controls the delivery of services in all outlets.
A. Waiter B. Busboy
C. Receptionists D. Service Manager
7. Welcomes and greets customers at the entrance and escorts them to their
tables.
A. Waiter B. Busboy
C. Receptionists D. Service Manager
8. Prepares the necessary containers, napkins, tray, cutleries and other
supplies.
A. Captain waiter B. Head waiter
C. Waiter D. Busboy
9. Takes and serves food beverages orders according to prescribed standards
of service.
A. Waiter B. Busboy
C. Receptionists D. Service Manager
10. Oversees food & beverage operations in his assigned outlet, and ensures that
services are carried out in accordance with prescribed standards & policies.
A. Head waiter B. Captain Waiter
C. Bartender D. Barboy
What I Can Do
Directions: List down Food and Beverage personnel with their duties and
responsibilities. Copy and follow the format below in your Food and Beverage
Services activity notebook.
1.
2.
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Food & Beverage Personnel Duties & Responsibilities
3.
4.
5.
6.
7.
8.
Assessment
Directions: Identify the personnel’s position who is in-charge and responsible to act
on the situations as stated. Choose the name of personnel from the round pool that
corresponds to the description in each item. You can repeat your answer in any
other item number. Write the answers in your Food and Beverage Services activity
notebook.
Captain Waiter Receptionist Waiter F&B Manager
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Bar Boy Head Waiter Bus Boy Bartender
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1. Responsible for Planning, organizing, directing & controlling the delivery of
services in all outlets, guestrooms and banquets and sees to it that
policies & standards are complied with.
Answer Key
PRE-TEST POST TEST
KNOW ME MATCH ME GUESS ME TELL ME
1. 😊 1. D 1. Bartender
2. ☹ 2. B 2. Bus Boy
C 3. 😊 3. D 3. Bar Boy
A 4. 😊 4. C 4. Waiter
B 5. 😊 5. B 5. Bus Boy
C 6. ☹ 6. D 6. Bartender
B 7. 😊 7. C 7. Waiter
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B 8. ☹ 8. C 8. Captain Waiter
A 9. 😊 9. A 9. Bus Boy
D 10. 😊 10. A 10. Head Waiter
B
11. Captain Waiter
10.B
12. Receptionist
11. B
13. Service Manager
12. A
14. Service Manager
13. C
15. Receptionist
14. D
15. C
References
Books
CBLM on Food & Beverage Services NC II Provide Food & Beverage Service ,2012
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Internet Resources
“Fast Food Menu Samples Ff Menu Clip Art.” CLKER FREE Clipart. Accessed July 22, 2020.
http://www.clker.com/clipart-13012.html.
“Espresso Cup Clip Art - Png Download (#490933) - PinClipart.” PinClipart.com. Accessed
July 22, 2020. https://www.pinclipart.com/pindetail/ixbwTb_espresso-cup-clip-art-png-
download/.
“Organizational Chart of Food and Beverage Department: Hotel Management: Grade XI.”
Mero Future, May 9, 2018. https://merofuture.com/organizational-chart-of-food-and-
beverage-department-hotel-management-grade-xi/.
“Skills You Need To Succeed As A F&B Manager: IHS Online.” Skills You Need To
Succeed As A F&B Manager | IHS Online. Accessed July 22, 2020.
https://www.hotelschool.co/blog/skills-you-need-to-succeed-as-a-food-and-beverage-
manager/.
“#Hotel Receptionist Uniforms, #Latest Design Hotel Receptionist Uniforms, #Office Dress
Hotel Receptionist Un...: Plus Dresses, Women's Uniforms, Receptionist Outfit.” Pinterest.
Accessed July 22, 2020. https://www.pinterest.ph/pin/342062534170568063/.
“You Know You're A Bartender When You...” You Know You're A Bartender When You... |
European Bartender School, August 2, 2017. https://www.barschool.net/blog/you-know-
youre-bartender-when-you?
fbclid=IwAR1f5BjzQlwdoTSOV0bqXuupxT5VE_NI64M3LCHbRbWkuafxvxH9HKbOPAk.
“Vintage Iced Tea Spoons or Parfait Spoons, by Edlan, Nickel Silver, Set of 4 Prelude
Pattern: Iced Tea Spoons, Iced Tea, Nickel Silver.” Pinterest. Accessed July 24, 2020.
https://www.pinterest.ph/pin/189010515596456038/
“Head Waiter at Work - Picture of Il Giardino, Sanremo.” Tripadvisor. Accessed July 24,
2020. https://www.tripadvisor.com/LocationPhotoDirectLink-g194900-d8661525-i330465236-
Il_Giardino-Sanremo_Italian_Riviera_Liguria.html.
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“US $43.18: Hotel Waiter Waitress Uniform Summer Restaurant Uniforms Grill Tooling Fast
Food Short Sleeved Shirts Working Overalls V142: Uniform England: Uniform Teamuniform
Artwork - AliExpress.” aliexpress.com. Accessed July 24, 2020.
https://www.aliexpress.com/item/32380978315.html?
fbclid=IwAR1NCmFdbyMKJehKI5g578vLiKUdAVgvD3rUgKy1HiE5K7yQSrolDE1QtvM.