CPHQ ResponseSummary
CPHQ ResponseSummary
CPHQ ResponseSummary
Welcome to the CPHQ practice test. The test includes 35 multiple choice questions
designed to assess your interest and readiness for the CPHQ certification exam. It
aligns with the current exam outline and provides you immediate results including
correct and incorrect answers. Let’s get started!
The evolution of quality improvement in healthcare has shifted the primary focus from
performance of individuals to the performance of the
medical staff.
governing
body.
ancillary
departments.
organization's
systems.
The best way to evaluate the effectiveness of performance improvement training is
through
self-assessments.
participants'
feedback.
post-test results.
The primary objective of the operational linkage between risk management and
quality/performance improvement is to
meet regulatory
requirements.
meet pay-for-performance
requirements.
Which of the following should a Quality Council provide to best ensure success of
performance improvement teams?
empowerment and
training
quarterly newsletters
monthly lectures
quality teams
continuous monitoring
QA coordinators to
teams.
focuses on systems or
processes.
addresses potential
problems.
quota
random
volunteer
convenience
The quality improvement director is responsible for coordination of accreditation
survey activities. Responsibilities will most likely include
educating staff to all standards, writing the survey report, and completing the survey
application.
preparing for unannounced surveys, disseminating the survey report, and developing new
standards.
a histogram.
a flow
chart.
a force field
analysis.
an interrelationship
diagram.
An outpatient clinic is attempting to measure the quality of a newly developed
diabetes disease management program. To accomplish this, laboratory results will
be measured over time. The best way to display the data is to use a
Gantt chart.
control chart.
Pareto chart.
flow chart.
a minimum of 20 data
elements.
a reliable graphic
presentation.
strategic alliances.
customer
expectations.
resource requirements.
the benefits of
teams.
norming.
forming.
performing.
conforming.
physician
attendance
number of
complaints
frequency of
meetings
medical record
review
A strategy used in brainstorming is that ideas are
prioritized as they
occur.
progressively
eliminated.
all recorded.
The leader of a pain management performance improvement team has asked the
Quality Council to disband the team. The most important factor for the Quality
Council to assess is
quantifiable
objectives
well-defined organizational
structure
integrated data
collection
gap analysis
Ishikawa diagram
Gantt chart
Kanban
method
waste.
variation.
poor
performance.
Poka-Yoke.
meeting minutes
team achievements
physician peer
reviews
incident/occurrence reports
A physician complains to a healthcare quality professional that the nursing staff did
not strictly follow orders for a patient. The physician requests that the quality
professional speak with the nurse manager. To facilitate improved communication,
the quality professional should
arrange a meeting with the physician and nurse
manager.
A summary of antibiotic usage for the fourth quarter showed that an internal medicine
department did not meet pre-established criteria in 82% of the patients reviewed.
Following review, the Pharmacy and Therapeutics Committee should recommend
that the results be shared first with the
Quality Council.
governing
body.
utilization
committee.
chief of the
department.
One aspect of a quality process that integrates with risk management is the review
and evaluation of
encounter data.
case-mix analysis
reports.
accreditation survey
reports.
Failure modes can be prioritized by calculating the criticality index. Which of the
following three categories are normally used to calculate a criticality index?
Staff has been trained and oriented on a new electronic incident reporting system. In
the past, staff could report anonymously. The new system requires staff to sign in
with an individualized username and password. Three months after implementation,
there is a sharp reduction in the number of reported incidents. Which of the following
reasons for underreporting of incidents is of greatest concern?
Thank you for completing the Free CPHQ Practice Exam. You answered 16 out of 35
questions correctly. If you answered any questions incorrectly, the question along
with your answer will be listed below.
To learn more about the CPHQ Practice Exam and the CPHQ certification, please
visit our Certification page on our website.
The evolution of quality improvement in healthcare has shifted the primary focus from
performance of individuals to the performance of the governing body.
Which of the following should a Quality Council provide to best ensure success of
performance improvement teams? standards and procedures
Balanced scorecards are useful because they evaluate the pros and cons of the
governing body's priorities.
A physician complains to a healthcare quality professional that the nursing staff did
not strictly follow orders for a patient. The physician requests that the quality
professional speak with the nurse manager. To facilitate improved communication,
the quality professional should speak with the nurse manager on behalf of the
physician.
Failure modes can be prioritized by calculating the criticality index. Which of the
following three categories are normally used to calculate a criticality index?
probability, likelihood, and criticality
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