Ticket Number Created On Date Created On Time Created On Month Coordinator Name

LIFELONG221100095 07-11-2022 05:31 PM November 2022

LIFELONG221100114 08-11-2022 06:26 PM November 2022
LIFELONG221100113 08-11-2022 05:53 PM November 2022
LIFELONG221100059 05-11-2022 12:40 PM November 2022
LIFELONG221100112 08-11-2022 05:17 PM November 2022
LIFELONG221100078 07-11-2022 08:17 AM November 2022
LIFELONG221100110 08-11-2022 04:33 PM November 2022
LIFELONG221100111 08-11-2022 04:34 PM November 2022
LIFELONG221100109 08-11-2022 04:08 PM November 2022
LIFELONG221100107 08-11-2022 03:27 PM November 2022
LIFELONG221100100 08-11-2022 12:45 PM November 2022
LIFELONG221100108 08-11-2022 03:43 PM November 2022
LIFELONG221100103 08-11-2022 02:19 PM November 2022
LIFELONG221100106 08-11-2022 03:17 PM November 2022
LIFELONG221100066 05-11-2022 05:16 PM November 2022
LIFELONG221100105 08-11-2022 03:11 PM November 2022
LIFELONG221100104 08-11-2022 02:55 PM November 2022
LIFELONG221100077 06-11-2022 06:03 PM November 2022
LIFELONG221100099 08-11-2022 11:32 AM November 2022
LIFELONG221100102 08-11-2022 01:07 PM November 2022
LIFELONG221000384 30-10-2022 01:44 PM October 2022
LIFELONG221100089 07-11-2022 03:32 PM November 2022
LIFELONG221100080 07-11-2022 10:10 AM November 2022
LIFELONG221100069 06-11-2022 08:36 AM November 2022
LIFELONG221100094 07-11-2022 05:16 PM November 2022
LIFELONG221100081 07-11-2022 12:00 PM November 2022
LIFELONG221100087 07-11-2022 03:09 PM November 2022
LIFELONG221000174 13-10-2022 05:45 PM October 2022
LIFELONG221100048 04-11-2022 06:04 PM November 2022
LIFELONG221100050 04-11-2022 06:08 PM November 2022
LIFELONG221100091 07-11-2022 05:00 PM November 2022
LIFELONG221100061 05-11-2022 01:45 PM November 2022
LIFELONG221000036 04-10-2022 12:46 PM October 2022
LIFELONG221100040 03-11-2022 05:46 PM November 2022
LIFELONG221100042 04-11-2022 10:59 AM November 2022
LIFELONG221100032 03-11-2022 02:43 PM November 2022
LIFELONG221000318 23-10-2022 12:22 PM October 2022
Ticket Logger Subject
Rakhi Sharma Gas stove(1 burner is not working) is not working
Vidhi paliwal Gas stove burner and button issue
Sakshi Jaiswal service call
Rakhi Sharma MIXER GRINDER IS NOT TURNING ON
Ashish Trivedi cycle break and gear issue
Ashish Trivedi gas stove gas leakage from knob
Vidhi paliwal burner issue
Rakhi Sharma Installation
Pushpendra Bairwa knob issue in LLGS10
Vidhi paliwal installation of LLEB104
Rahul meena Cycle pedal issue
Pushpendra Bairwa Issue in handle and chain losing
Vidhi paliwal installation of LLBC2792
Vidhi paliwal Back tire band in cycle
Ashwani Jain flame issue
Vidhi paliwal installation of LLTM09
Vidhi paliwal Cycle Issue
Pushpendra Bairwa gas stove Knob is to tight will rotating
Ashwani Jain Gas stove knob issue ,Not able to switch off Gas from Knob.
Pushpendra Bairwa Cycle 1601 breaks are not working
Pushpendra Bairwa noise is coming from pedal and front tier LLBC2792
Sakshi Jaiswal Cycle sports back tire jammed
Vidhi paliwal Exercise Bike Installation
Vidhi paliwal massager not working LLM549 (airbag issue )
Amit Kumar cycle -seat issue
Sakshi Jaiswal need installation on LLEB104
Pushpendra Bairwa Customer facing noice issue in 3rd gear
Pushpendra Bairwa cycle handle loose
Sakshi Jaiswal Gas stove leakage issue
Sakshi Jaiswal Gas stove leakage issue
Vidhi paliwal fire come from knob and knob breakdown
Narendra Kumar fire coming out from knob and leakage issue in gas stove
Pushpendra Bairwa Cycle break, seat and gear issue
Pushpendra Bairwa noise issue in treadmill
Pushpendra Bairwa noise issue in exercise cycle
Sakshi Jaiswal Treadmill get automatically stopped
Rahul meena burning and sound issue in treadmill
Issue Text burner is not working) is not working
Gas stove(1

Gas stove burner and button issue

auto ignition not working
MIXER GRINDER IS NOT TURNING ON
cycle break
gas stove and
gas gear issue
leakage from knob

Burner not working

need to installation.
knob issue in LLGS10

need to installation
Cycle pedal
Issue in issue
handle and chain losing

need tire
Back to installation
band in cycle

flame issue
need to installation.
front gear on 2,3 chain rubs with derailur and create sound during cycling
And in front
gas stove Knobsuspension
is to tightoilwill
leaking and and suspension didn`t press
rotating

Gas stove knob issue ,Not able to switch off Gas from Knob.
Cycle
noise 1601 breaks
is coming arepedal
from not working
and front tier LLBC2792
Cycle sports back tire jammed

Exercise
massagerBike
notInstallation
working LLM549 (airbag issue )

cycle -seat issue

need installation on LLEB104
Customer facing noice issue in 3rd gear
cycle handle loose
Gas stove leakage issue
Gas stove from
fire come leakage issue
knob and knob breakdown

fire coming out from knob and leakage issue in gas stove
Cycle break, seat and gear issue
noise issue in treadmill
noise issueget
Treadmill in automatically
exercise cycle stopped

burning smell and sound issue in treadmill

Customer
Arindam_8383040788
Vipin Singh_9711445648
Arun Tyagi_9718824827
RASHED_8882789619
hitesh_8860101753
vijay kumar_8800883846
Nikhil Gupta_9716659115
Utsav Wadhwa_9779782083
prashant vashisht_8076316006
Mahesh Kashyap_9648530015
Jasvir Singh Saggu_9915808171
Pixetech_9711299974
Pranay Rusia_9506232323
Manoj Singh_9015331406
DEEPAK TIWARI_9910330750
uday_9310479824
Vinod Jain_9958618389
aasish tiwari_9899305709
Vaibhav_8745032823
Abhay chandgothia_7205340798
Gaurav Bhatia_9255990893
Manish Kumar_9999251502
SANJAY MEHTA_9958473912
Kuldeep Lawaniyan_8275054106
himanshu_8527881963
Shakeel khan_9650074805
purshotam kumar_9267977225
Arun Rana_9953533186
Jaiprakash_9910864816
Jaiprakash_9910864816
Lalit kumar_9953657688
rahul chobe_9891337700
Saurabh Gupta_9971580878
Dr Vishal Upadhyay_8447927104
Dr Vishal Upadhyay_8447927104
Juhi Saxena_9696665430
amardeep_9815501115
Customer Address
JG, 2/216, 3RD FLOOR VIKASPURI, New Delhi, Delhi - 110018
Khasra Number 260, Nand Vatika, Girdharpur, Ghaziabad, Uttar Pradesh - 201009
6057 teakwood, Mahagun mywoods, 6th floor, Sector 16C, Ghaziabad, Uttar Pradesh - 201009
NEW DELHI, N 23, KANAKIYA PALACE PART 2, New Delhi, Delhi - 110059
L-90 , L-Extension, L-90 , L-Extension, Mohan Garden Uttam Nagar-59, New Delhi, Delhi - 110059
16/1329E, 16/1329E, bapa nagar padam singh road, New Delhi, Delhi - 110005
L-1st block, Gali no.14, House no. 754a band road, New Delhi, Delhi - 110062
#3219/2,Sector 23-D, Chandigarh-160023,CHANDIGARH,IN, Sector 23-D,Chandigarh-160023,CHANDIGARH,IN, Chandigarh, Ch
WE29 , gali no.9, WE29 , gali no.9 , rama park road ,, WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new del
Shah Gaya, Prasad Dharamshala, Charbagh infront of, Lucknow, Uttar Pradesh - 226004
2033, DMC Rd, Gobind Nagar, Ludhiana, Ludhiana, Punjab - 141001
wz-244, 80 Yards colony, wz-244, 80 Yards colony, wz-244, 80 Yards colony, New Delhi, Delhi - 110018
G4-76 sector, G4,Ansal Api,, Sushant Golf City, Lucknow, Uttar Pradesh - 226002
H no. 71A,, Gali no. 28, Vipin Garden Extn, Delhi, Delhi - 110090
DEEPAK TIWARI, G-25, GALI NO. 1, VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN, Indira Park, New Delhi, Delhi -
d- 54 Rohtak Road,, tyagi vihar, near haryana dairy, New Delhi, Delhi - 110041
A-2/4 First floor, Rana Pratap Bagh, Rana Pratap Bagh, Delhi, Delhi - 110090
sangham vihar, sangham vihar -codha colony, near bal vidya, Noida, Uttar Pradesh - 201309
Vaibhav, A1/24 madanpur Kadhar, JJ colony, Madanpur Khadar, New Delhi, Delhi - 110076
1002, Aspire tower,Sikka, 1002, Aspire tower,Sikka, karmic greens, Skg internal road ,, Noida Sector 55, Noida, Uttar Pradesh -
H. No. 214-L, Saluja's,New Colony, Sector-7, Gurgaon, Haryana - 122001
C-278,, East End Apartment,, Mayur Vihar, New Delhi, Delhi - 110096
SANJAY MEHTA, B 48, INDER PURI, New Delhi, Delhi - 110012
T5/5C, Ozone Park, Apartments, Sector 86, FARIDABAD, Faridabad, Haryana - 121002
313/105-I, Tulsi Nagar, Inderlok, New Delhi, Delhi - 110035
house no 155, village choda ,, sarathpur sector 22, Noida, Uttar Pradesh - 201301
c 37 sector, 2 nearby, c 37 sector, 2 nearby, nearby, Noida, Noida, Uttar Pradesh - 201301
Plot 4815, 2nd Floor, 12th Avenue, Faridabad, Haryana - 121001
H16 302B H, block 16no gali, majjid vali gali, New Delhi, Delhi - 110080
H16 302B H, block 16no gali, majjid vali gali, New Delhi, Delhi - 110080
m-74, Hari nagar, clock tower,, New Delhi, Delhi - 110064
Paras Home ,, flat number 401 4th floor,, Sarfabad village,, Noida, Uttar Pradesh - 201307
Flat 920, tower 10, Purvanchal royalpark, Gautam Budh Nagar, Noida, Uttar Pradesh - 210304
Inderpuri, RA 49,2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
RA 49, 2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
2/183, Martin Purwa, Hazratganj, Lucknow, Ghazipur (Lucknow), Lucknow, Uttar Pradesh - 226016
E-10/339,, NEW ANAND PURI COLONY, LUDHIANA, Ludhiana, Punjab - 141008
Address 1
2/216
Nand Vatika
Mahagun mywoods
N 23
L-90 , L-Extension
16/1329E
Gali no.14
Chandigarh-160023,CHANDIGARH,IN
WE29 , gali no.9 , rama park road ,
Prasad Dharamshala
Gobind Nagar
wz-244, 80 Yards colony
G4,Ansal Api,
Gali no. 28
G-25, GALI NO. 1
tyagi vihar
Rana Pratap Bagh
sangham vihar -codha colony
A1/24 madanpur Kadhar
1002, Aspire tower,Sikka
Saluja's,New Colony
East End Apartment,
B 48
Apartments, Sector 86
Tulsi Nagar
village choda ,
c 37 sector, 2 nearby
2nd Floor
block 16no gali
block 16no gali
Hari nagar
flat number 401 4th floor,
tower 10
RA 49,2nd floor,Inderpuri
2nd floor,Inderpuri
Martin Purwa
NEW ANAND PURI COLONY
Address 2
3RD FLOOR VIKASPURI
Girdharpur
6th floor, Sector 16C
KANAKIYA PALACE PART 2
Mohan Garden Uttam Nagar-59
bapa nagar padam singh road
House no. 754a band road
Sector 23-D,Chandigarh-160023,CHANDIGARH,IN
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi
Charbagh infront of
Ludhiana
wz-244, 80 Yards colony
Sushant Golf City
Vipin Garden Extn
VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN
near haryana dairy
Rana Pratap Bagh
near bal vidya
JJ colony
karmic greens, Skg internal road ,
Sector-7
Mayur Vihar
INDER PURI
FARIDABAD
Inderlok
sarathpur sector 22
nearby, Noida
12th Avenue
majjid vali gali
majjid vali gali
clock tower,
Sarfabad village,
Purvanchal royalpark
near khaddewala park
near khaddewala park
Hazratganj, Lucknow
LUDHIANA
Address 3 City
NEW DELHI New Delhi
Opposite Dev World School Ghaziabad
Gaur City 2, Ghaziabad
NEAR 25 FEET ROAD New Delhi
Mohan Garden Uttam Nagar-59 New Delhi
karol bhag new delhi New Delhi
opp. St marry school New Delhi
CHANDIGARH,IN Chandigarh
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi New Delhi
Muslim Musafirkhana Lucknow
Ludhiana
Tilak Nagar NEW DELHI, New Delhi
LUCKNOW Lucknow
Uttam Nagar Delhi
NEW DELHI New Delhi
Nangloi, New Delhi
Delhi Delhi
mandir public school,201309 Noida
near badi jama masjid New Delhi
Noida Sector 78 NOIDA, Noida
GURUGRAM HARYANA Gurgaon
Phase 1 Extension, New Delhi
NEW DELHI New Delhi
HARYANA, 121002 Faridabad
Delhi, DELHI, 110035 IN New Delhi
Near ESI hoapital Noida
nearby, Noida Noida
IP Extension 2 Faridabad
sangam vihar New Delhi
sangam vihar New Delhi
Street 7. New Delhi
Gali number 5, Noida Sector 73 Noida
Sector -137,NOIDA-201304,UTTAR PRADESH,IN Noida
Inderpuri New Delhi New Delhi
New Delhi New Delhi
Lucknow
PUNJAB Ludhiana
State Category Asset Owner Asset Owner Mobile
Delhi Others Arindam 8383040788, 8383040788
Uttar Pradesh Others Vipin Singh 9711445648, 9711445648
Uttar Pradesh Others Arun Tyagi 9718824827, 9718824827
Delhi Others RASHED 8882789619, 8882789619
Delhi Brakes hitesh 8860101753, 8860101753
Delhi Others vijay kumar 8800883846, 8800883846
Delhi Others Nikhil Gupta 9716659115, 9212362015
Chandigarh New Installation Utsav Wadhwa 9779782083, 9779782083
Delhi Others prashant vashisht 8076316006, 8076316006
Uttar Pradesh New Installation Mahesh Kashyap 9648530015, 9936418429
Punjab Service Call Jasvir Singh Saggu 9915808171, 9915808171
Delhi Others Pixetech 9711299974, 9711299974
Uttar Pradesh New Installation Pranay Rusia 9506232323, 9506232323
Delhi Service Call Manoj Singh 9015331406, 9015331406
Delhi Service Call DEEPAK TIWARI 9910330750, 9968247700
Delhi New Installation uday 9310479824, 9310479824
Delhi Service Call Vinod Jain 9958618389, 9958618389
Uttar Pradesh Service Call aasish tiwari 9899305709, 9899305709
Delhi Service Call Vaibhav 8745032823, 8745032823
Uttar Pradesh Brakes Abhay chandgothia 7205340798, 7205340798
Haryana Pedal Gaurav Bhatia 9255990893,
Delhi Others Manish Kumar 9999251502,
Delhi New Installation SANJAY MEHTA 9958473912, 9958473912
Haryana Others Kuldeep Lawaniyan 8275054106, 8275054106
Delhi Service Call himanshu 8527881963, 8527881963
Uttar Pradesh New Installation Shakeel khan 9650074805, 9650074805
Uttar Pradesh Others purshotam kumar 9267977225, 9267977225
Haryana Others Arun Rana 9953533186, 9953533186
Delhi Service Call Jaiprakash 9910864816, 9910864816
Delhi Others Jaiprakash 9910864816, 9910864816
Delhi Others Lalit kumar 9953657688, 9953657688
Uttar Pradesh Others rahul chobe 9891337700, 9891337700
Uttar Pradesh Service Call Saurabh Gupta 9971580878, 9971580878
Delhi Abnormal Noise Dr Vishal Upadhyay 8447927104, 8447927104
Delhi ABNORMAL SOUND Dr Vishal Upadhyay 8447927104, 8447927104
Uttar Pradesh No Power Juhi Saxena 9696665430, 9696665430
Punjab ABNORMAL SOUND amardeep 9815501115, 9815501115
Customer Department Assigned To Current Owner
Mohit Kumar
Ravi Kumar
Ravi Kumar
Mohit Kumar
Mohit Kumar
Mohit Kumar
Ravi Kumar
Gaurav Arora
Mohit Kumar
Akil Ahamad
Gaurav Arora
Devender Kumar Sharma
Akil Ahamad
Devender Kumar Sharma
Mohit Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Ravi Kumar
Ravi Kumar
Santosh Kumar
Amit Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Devender Kumar Sharma
Devender Kumar Sharma
Santosh Kumar
Santosh Kumar
Santosh Kumar
Ravi Kumar
Ravi Kumar
Mohit Kumar
Santosh Kumar
Santosh Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Akil Ahamad
Gaurav Arora
Comment
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Issue created.
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Issue created.
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Issue created.
Issue created.
Issue created.
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Issue created.
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Issue created.
please resolve this issue
Issue created.
Issue created.
FSR Generated
FSR Generated
Issue created.
Call rescheduled on 10th Nov 2022
Call Scheduled on 10th Nov 2022
customer number is switch off
As per discussion with customer, need to visit on 12th Noc 2022 at 10AM
FSR Generated
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Issue created.
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Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov . We scheduled this call o
Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov. We scheduled this call on
FSR Generated
FSR Generated
Last Updated Date Last Updated Time Last Updated Month Ticket Current Department VIP Ticket
09-11-2022 08:18 AM November 2022 Customer Support No
08-11-2022 06:26 PM November 2022 Customer Support No
08-11-2022 05:54 PM November 2022 Customer Support No
08-11-2022 05:19 PM November 2022 Customer Support No
08-11-2022 05:17 PM November 2022 Customer Support No
08-11-2022 04:35 PM November 2022 Customer Support No
08-11-2022 04:34 PM November 2022 Customer Support No
08-11-2022 04:34 PM November 2022 Customer Support No
08-11-2022 04:08 PM November 2022 Customer Support No
08-11-2022 04:02 PM November 2022 Customer Support No
08-11-2022 03:44 PM November 2022 Customer Support No
08-11-2022 03:43 PM November 2022 Customer Support No
08-11-2022 03:19 PM November 2022 Customer Support No
08-11-2022 03:18 PM November 2022 Customer Support No
08-11-2022 03:14 PM November 2022 Customer Support No
08-11-2022 03:11 PM November 2022 Customer Support No
08-11-2022 02:55 PM November 2022 Customer Support No
08-11-2022 02:13 PM November 2022 Customer Support No
08-11-2022 02:13 PM November 2022 Customer Support No
08-11-2022 01:07 PM November 2022 Customer Support No
08-11-2022 11:10 AM November 2022 Customer Support No
08-11-2022 11:05 AM November 2022 Customer Support No
08-11-2022 10:11 AM November 2022 Customer Support No
08-11-2022 10:00 AM November 2022 Customer Support No
08-11-2022 09:48 AM November 2022 Customer Support No
08-11-2022 09:18 AM November 2022 Customer Support No
08-11-2022 09:17 AM November 2022 Customer Support No
07-11-2022 05:37 PM November 2022 Customer Support No
07-11-2022 05:35 PM November 2022 Customer Support No
07-11-2022 05:35 PM November 2022 Customer Support No
07-11-2022 05:01 PM November 2022 Customer Support No
07-11-2022 04:47 PM November 2022 Customer Support No
07-11-2022 12:15 PM November 2022 Customer Support No
07-11-2022 10:04 AM November 2022 Customer Support No
07-11-2022 10:04 AM November 2022 Customer Support No
04-11-2022 01:09 PM November 2022 Customer Support No
03-11-2022 11:19 AM November 2022 Customer Support No
Schedule Date OEM Ticket Id Asset Type SLA Time Remaining SLA Breached
07-11-2022 Gas Stove 29 hr 1 min No
08-11-2022 242381 Gas Stove 38 hr 30 min No
08-11-2022 241006 Gas Stove 38 hr 23 min No
05-11-2022 Mixer Grinder 24 hr 10 min No
08-11-2022 243733 Cycles 37 hr 47 min No
07-11-2022 243392 Gas Stove 27 hr No
08-11-2022 242933 Gas Stove 37 hr 3 min No
08-11-2022 244923 Exercise Bikes 37 hr 4 min No
08-11-2022 241749 Gas Stove 36 hr 38 min No
08-11-2022 244904 Exercise Bikes 36 hr No
08-11-2022 Cycles 33 hr 15 min No
08-11-2022 242036 Cycles 36 hr 13 min No
09-11-2022 244859 Cycles 38 hr 49 min No
08-11-2022 Cycles 36 hr No
05-11-2022 240854 Gas Stove 27 hr No
08-11-2022 245164 Treadmills 36 hr No
08-11-2022 Cycles 35 hr 25 min No
06-11-2022 238173 Gas Stove 27 hr No
08-11-2022 243809 Gas Stove 32 hr 2 min No
08-11-2022 224805 Cycles 33 hr 37 min No
12-11-2022 Cycles 76 hr 6 min No
10-11-2022 Cycles 47 hr 30 min No
09-11-2022 236578 Exercise Bikes 38 hr 30 min No
12-11-2022 Full Body massage 71 hr 30 min No
07-11-2022 Cycles 28 hr 46 min No
07-11-2022 242632 Exercise Bikes 27 hr No
07-11-2022 238663 Cycles 27 hr No
13-10-2022 Cycles Yes
04-11-2022 237577 Gas Stove 35 hr 30 min No
04-11-2022 237577 Gas Stove 20 hr 30 min No
07-11-2022 242901 Gas Stove 28 hr 30 min No
05-11-2022 239907 Gas Stove 25 hr 15 min No
04-10-2022 Cycles Yes
10-11-2022 238558 Treadmills 47 hr 30 min No
10-11-2022 239676 Exercise Bikes 47 hr 30 min No
03-11-2022 236084 Treadmills 8 hr 13 min No
29-10-2022 attend call Treadmills Yes
Time Since SLA Breach Region Ticket Age (days) Applied Part SLA Resolution Time (hours)
North 2 48
North 1 48
North 1 48
North 4 48
North 1 48
North 2 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 4 48
North 1 48
North 1 48
North 3 48
North 1 48
North 1 48
North 10 48
North 2 48
North 2 48
North 3 48
North 2 48
North 2 48
North 2 48
126 hr 15 min North 27 48
North 5 48
North 5 48
North 2 48
North 4 48
203 hr 14 min North 36 48
North 6 48
North 5 48
North 6 48
25 hr 10 min North 17 48
Workflow Company Location Call Type SLA Priority
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
In progress Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Installation Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Installation Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1
On Hold Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
In progress Lifelong Online Retail Private Limited Service Default SLA P1
In progress Lifelong Online Retail Private Limited Service Default SLA P1
Open Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Accepted Lifelong Online Retail Private Limited Service Default SLA P1
Pending Lifelong Online Retail Private Limited Service Default SLA P1
Pending Lifelong Online Retail Private Limited Service Default SLA P1
Current Status Main Status Origin Team User
Accepted App Specific Arindam
Assigned Open Vipin Singh
Assigned Open Arun Tyagi
Accepted App Specific RASHED
Assigned Open hitesh
In progress WIP vijay kumar
Assigned Open Nikhil Gupta
Assigned Open Utsav Wadhwa
Assigned Open prashant vashisht
Accepted App Specific Mahesh Kashyap
Accepted App Specific Jasvir Singh Saggu
Assigned Open Pixetech
Accepted App Specific Pranay Rusia
Assigned Open Manoj Singh
Assigned Open DEEPAK TIWARI
Assigned Open uday
Assigned Open Vinod Jain
Accepted App Specific aasish tiwari
Accepted App Specific Vaibhav
Assigned Open Abhay chandgothia
Accepted App Specific Gaurav Bhatia
Accepted App Specific Manish Kumar
Accepted App Specific SANJAY MEHTA
On Hold On Hold Kuldeep Lawaniyan
Accepted App Specific himanshu
Accepted App Specific Shakeel khan
Accepted App Specific purshotam kumar
Accepted App Specific Arun Rana
In progress WIP Jaiprakash
In progress WIP Jaiprakash
Assigned Open Lalit kumar
Accepted App Specific rahul chobe
Accepted App Specific Saurabh Gupta
Accepted App Specific Dr Vishal Upadhyay
Accepted App Specific Dr Vishal Upadhyay
Pending Pending Juhi Saxena
Pending Pending amardeep
Email Id Mobile No
[email protected] 8383040788, 8383040788
[email protected] 9711445648, 9711445648
[email protected] 9718824827, 9718824827
[email protected] 8882789619, 8882789619
[email protected] 8860101753, 8860101753
[email protected] 8800883846, 8800883846
[email protected] 9716659115, 9212362015
[email protected] 9779782083, 9779782083
[email protected] 8076316006, 8076316006
[email protected] 9648530015, 9936418429
[email protected] 9915808171, 9915808171
[email protected] 9711299974, 9711299974
[email protected] 9506232323, 9506232323
[email protected] 9015331406, 9015331406
[email protected] 9910330750, 9968247700
[email protected] 9310479824, 9310479824
[email protected] 9958618389, 9958618389
[email protected] 9899305709, 9899305709
[email protected] 8745032823, 8745032823
[email protected] 7205340798, 7205340798
[email protected] 9255990893,
[email protected] 9999251502,
[email protected] 9958473912, 9958473912
[email protected] 8275054106, 8275054106
[email protected] 8527881963, 8527881963
[email protected] 9650074805, 9650074805
[email protected] 9267977225, 9267977225
[email protected] 9953533186, 9953533186
[email protected] 9910864816, 9910864816
[email protected] 9910864816, 9910864816
[email protected] 9953657688, 9953657688
[email protected] 9891337700, 9891337700
[email protected] 9971580878, 9971580878
[email protected] 8447927104, 8447927104
[email protected] 8447927104, 8447927104
[email protected] 9696665430, 9696665430
[email protected] 9815501115, 9815501115
Ticket Number Created On Date Created On Time Created On Month
LIFELONG221100042 04-11-2022 10:59 AM November 2022
LIFELONG221100040 03-11-2022 05:46 PM November 2022
LIFELONG221100094 07-11-2022 05:16 PM November 2022

LIFELONG221100069 06-11-2022 08:36 AM November 2022

LIFELONG221100080 07-11-2022 10:10 AM November 2022

LIFELONG221100089 07-11-2022 03:32 PM November 2022

LIFELONG221100104 08-11-2022 02:55 PM November 2022

LIFELONG221100105 08-11-2022 03:11 PM November 2022

LIFELONG221100106 08-11-2022 03:17 PM November 2022

LIFELONG221100108 08-11-2022 03:43 PM November 2022

Coordinator Name Ticket Logger Subject
Pushpendra Bairwa noise issue in exercise cycle
Pushpendra Bairwa noise issue in treadmill
Amit Kumar cycle -seat issue

Vidhi paliwal massager not working LLM549 (airbag issue )

Vidhi paliwal Exercise Bike Installation

Sakshi Jaiswal Cycle sports back tire jammed

Vidhi paliwal Cycle Issue

Vidhi paliwal installation of LLTM09

Vidhi paliwal Back tire band in cycle

Pushpendra Bairwa Issue in handle and chain losing

Issue Text Customer
noise issue in exercise cycle Dr Vishal Upadhyay_8447927104
noise issue in treadmill Dr Vishal Upadhyay_8447927104
cycle -seat issue himanshu_8527881963

massager not working LLM549

(airbag issue )
Kuldeep Lawaniyan_8275054106
Exercise Bike Installation SANJAY MEHTA_9958473912

Cycle sports back tire jammed

Manish Kumar_9999251502

front gear on 2,3 chain rubs

with derailur and create sound
during cycling
And in front suspension oil
leaking and and suspension
didn`t press Vinod Jain_9958618389
need to installation. uday_9310479824
Back tire band in cycle
Manoj Singh_9015331406

Issue in handle and chain losing

Pixetech_9711299974
Customer Address
RA 49, 2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
Inderpuri, RA 49,2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
313/105-I, Tulsi Nagar, Inderlok, New Delhi, Delhi - 110035

T5/5C, Ozone Park, Apartments, Sector 86, FARIDABAD, Faridabad, Haryana - 121002
SANJAY MEHTA, B 48, INDER PURI, New Delhi, Delhi - 110012

C-278,, East End Apartment,, Mayur Vihar, New Delhi, Delhi - 110096

A-2/4 First floor, Rana Pratap Bagh, Rana Pratap Bagh, Delhi, Delhi - 110090
d- 54 Rohtak Road,, tyagi vihar, near haryana dairy, New Delhi, Delhi - 110041

H no. 71A,, Gali no. 28, Vipin Garden Extn, Delhi, Delhi - 110090

wz-244, 80 Yards colony, wz-244, 80 Yards colony, wz-244, 80 Yards colony, New Delhi, Delhi - 110018
Address 1 Address 2 Address 3 City State
2nd floor,Inderpuri near khaddewala park New Delhi New Delhi Delhi
RA 49,2nd floor,Inderpuri near khaddewala park Inderpuri New Delhi New Delhi Delhi
Tulsi Nagar Inderlok Delhi, DELHI, 110035 IN New Delhi Delhi

Apartments, Sector 86 FARIDABAD HARYANA, 121002 Faridabad Haryana

B 48 INDER PURI NEW DELHI New Delhi Delhi

East End Apartment, Mayur Vihar Phase 1 Extension, New Delhi Delhi

Rana Pratap Bagh Rana Pratap Bagh Delhi Delhi Delhi

tyagi vihar near haryana dairy Nangloi, New Delhi Delhi

Gali no. 28 Vipin Garden Extn Uttam Nagar Delhi Delhi

wz-244, 80 Yards colony wz-244, 80 Yards colony Tilak Nagar NEW DELHI, New Delhi Delhi
Category Asset Owner Asset Owner Mobile Customer Department
ABNORMAL SOUND Dr Vishal Upadhyay 8447927104, 8447927104
Abnormal Noise Dr Vishal Upadhyay 8447927104, 8447927104
Service Call himanshu 8527881963, 8527881963

Others Kuldeep Lawaniyan 8275054106, 8275054106

New Installation SANJAY MEHTA 9958473912, 9958473912

Others Manish Kumar 9999251502,

Service Call Vinod Jain 9958618389, 9958618389

New Installation uday 9310479824, 9310479824

Service Call Manoj Singh 9015331406, 9015331406

Others Pixetech 9711299974, 9711299974

Assigned To Current Owner
Devender Kumar Sharma
Devender Kumar Sharma
Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Devender Kumar Sharma

Comment
Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov. We scheduled this call on
Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov . We scheduled this call o
FSR Generated

As per discussion with customer, need to visit on 12th Noc 2022 at 10AM
customer number is switch off

Call Scheduled on 10th Nov 2022

Issue created.
Issue created.

Issue created.

Issue created.
Last Updated Date Last Updated Time Last Updated Month Ticket Current Department
07-11-2022 10:04 AM November 2022 Customer Support
07-11-2022 10:04 AM November 2022 Customer Support
08-11-2022 09:48 AM November 2022 Customer Support

08-11-2022 10:00 AM November 2022 Customer Support

08-11-2022 10:11 AM November 2022 Customer Support

08-11-2022 11:05 AM November 2022 Customer Support

08-11-2022 02:55 PM November 2022 Customer Support

08-11-2022 03:11 PM November 2022 Customer Support

08-11-2022 03:18 PM November 2022 Customer Support

08-11-2022 03:43 PM November 2022 Customer Support

VIP Ticket Schedule Date OEM Ticket Id Asset Type SLA Time Remaining
No 10-11-2022 239676 Exercise Bikes 47 hr 30 min
No 10-11-2022 238558 Treadmills 47 hr 30 min
No 07-11-2022 Cycles 28 hr 46 min

No 12-11-2022 Full Body massage 71 hr 30 min

No 09-11-2022 236578 Exercise Bikes 38 hr 30 min

No 10-11-2022 Cycles 47 hr 30 min

No 08-11-2022 Cycles 35 hr 25 min

No 08-11-2022 245164 Treadmills 36 hr

No 08-11-2022 Cycles 36 hr

No 08-11-2022 242036 Cycles 36 hr 13 min

SLA Breached Time Since SLA Breach Region Ticket Age (days) Applied Part
No North 5
No North 6
No North 2

No North 3
No North 2

No North 2

No North 1
No North 1

No North 1

No North 1
SLA Resolution Time (hours) Workflow Company Location Call Type
48 Accepted Lifelong Online Retail Private Limited Service
48 Accepted Lifelong Online Retail Private Limited Service
48 Accepted Lifelong Online Retail Private Limited Service

48 On Hold Lifelong Online Retail Private Limited Service

48 Accepted Lifelong Online Retail Private Limited Installation

48 Accepted Lifelong Online Retail Private Limited Service

48 Open Lifelong Online Retail Private Limited Service

48 Open Lifelong Online Retail Private Limited Installation

48 Open Lifelong Online Retail Private Limited Service

48 Open Lifelong Online Retail Private Limited Service

SLA Priority Current Status Main Status Origin Team User
Default SLA P1 Accepted App Specific Dr Vishal Upadhyay
Default SLA P1 Accepted App Specific Dr Vishal Upadhyay
Default SLA P1 Accepted App Specific himanshu

Default SLA P1 On Hold On Hold Kuldeep Lawaniyan

Default SLA P1 Accepted App Specific SANJAY MEHTA

Default SLA P1 Accepted App Specific Manish Kumar

Default SLA P1 Assigned Open Vinod Jain

Default SLA P1 Assigned Open uday

Default SLA P1 Assigned Open Manoj Singh

Default SLA P1 Assigned Open Pixetech

Email Id Mobile No
[email protected] 8447927104, 8447927104
[email protected] 8447927104, 8447927104
[email protected] 8527881963, 8527881963

[email protected] 8275054106, 8275054106

[email protected] 9958473912, 9958473912

[email protected] 9999251502,

[email protected] 9958618389, 9958618389

[email protected] 9310479824, 9310479824

[email protected] 9015331406, 9015331406

[email protected] 9711299974, 9711299974

Ticket Number Created On Date Created On Time Created On Month
LIFELONG221100095 07-11-2022 05:31 PM November 2022
LIFELONG221100091 07-11-2022 05:00 PM November 2022
LIFELONG221100066 05-11-2022 05:16 PM November 2022
LIFELONG221100059 05-11-2022 12:40 PM November 2022
LIFELONG221100078 07-11-2022 08:17 AM November 2022
LIFELONG221100109 08-11-2022 04:08 PM November 2022
Coordinator Name Ticket Logger Subject
Rakhi Sharma Gas stove(1 burner is not working) is not working
Vidhi paliwal fire come from knob and knob breakdown
Ashwani Jain flame issue
Rakhi Sharma MIXER GRINDER IS NOT TURNING ON
Ashish Trivedi gas stove gas leakage from knob
Pushpendra Bairwa knob issue in LLGS10
Issue Text Customer

gas stove gas leakage from knob vijay kumar_8800883846

knob issue in LLGS10 prashant vashisht_8076316006

knob issue in LLGS10 prashant vashisht_8076316006

MIXER GRINDER IS NOT TURNING ON RASHED_8882789619
fire come from knob and knob breakdownLalit kumar_9953657688
Gas stove(1 burner is not working) is not Arindam_8383040788
gas stove gas leakage from knob vijay kumar_8800883846
flame issue DEEPAK TIWARI_9910330750
Customer Address

16/1329E, 16/1329E, bapa nagar padam singh road, New Delhi, Delhi - 110005
WE29 , gali no.9, WE29 , gali no.9 , rama park road ,, WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new del

WE29 , gali no.9, WE29 , gali no.9 , rama park road ,, WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new del
NEW DELHI, N 23, KANAKIYA PALACE PART 2, New Delhi, Delhi - 110059
m-74, Hari nagar, clock tower,, New Delhi, Delhi - 110064
JG, 2/216, 3RD FLOOR VIKASPURI, New Delhi, Delhi - 110018
16/1329E, 16/1329E, bapa nagar padam singh road, New Delhi, Delhi - 110005
DEEPAK TIWARI, G-25, GALI NO. 1, VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN, Indira Park, New Delhi, Delhi -
Address 1
2/216
Hari nagar
G-25, GALI NO. 1
N 23
16/1329E
WE29 , gali no.9 , rama park road ,
Address 2
3RD FLOOR VIKASPURI
clock tower,
VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN
KANAKIYA PALACE PART 2
bapa nagar padam singh road
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi
Address 3 City State
NEW DELHI New Delhi Delhi
Street 7. New Delhi Delhi
NEW DELHI New Delhi Delhi
NEAR 25 FEET ROAD New Delhi Delhi
karol bhag new delhi New Delhi Delhi
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi New Delhi Delhi
Category Asset Owner Asset Owner Mobile Customer Department Assigned To
Others Arindam 8383040788, 8383040788 Mohit Kumar
Others Lalit kumar 9953657688, 9953657688 Mohit Kumar
Service Call DEEPAK TIWARI 9910330750, 9968247700 Mohit Kumar
Others RASHED 8882789619, 8882789619 Mohit Kumar
Others vijay kumar 8800883846, 8800883846 Mohit Kumar
Others prashant vashisht 8076316006, 8076316006 Mohit Kumar
Current Owner Comment Last Updated Date Last Updated Time
FSR Generated 09-11-2022 08:18 AM
Issue created. 07-11-2022 05:01 PM
please resolve this issue 08-11-2022 03:14 PM
FSR Generated 08-11-2022 05:19 PM
FSR Generated 08-11-2022 04:35 PM
Issue created. 08-11-2022 04:08 PM
Last Updated Month Ticket Current Department VIP Ticket Schedule Date
November 2022 Customer Support No 07-11-2022
November 2022 Customer Support No 07-11-2022
November 2022 Customer Support No 05-11-2022
November 2022 Customer Support No 05-11-2022
November 2022 Customer Support No 07-11-2022
November 2022 Customer Support No 08-11-2022
OEM Ticket Id Asset Type SLA Time Remaining SLA Breached Time Since SLA Breach
Gas Stove 29 hr 1 min No
242901 Gas Stove 28 hr 30 min No
240854 Gas Stove 27 hr No
Mixer Grinder 24 hr 10 min No
243392 Gas Stove 27 hr No
241749 Gas Stove 36 hr 38 min No
Region Ticket Age (days) Applied Part SLA Resolution Time (hours) Workflow
North 2 48 Accepted
North 2 48 Open
North 4 48 Open
North 4 48 Accepted
North 2 48 In progress
North 1 48 Open
Company Location Call Type SLA Priority Current Status
Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Lifelong Online Retail Private Limited Service Default SLA P1 In progress
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Main Status Origin Team User Email Id
App Specific Arindam [email protected]
Open Lalit kumar [email protected]
Open DEEPAK TIWARI [email protected]
App Specific RASHED [email protected]
WIP vijay kumar [email protected]
Open prashant vashisht [email protected]
Mobile No
8383040788, 8383040788
9953657688, 9953657688
9910330750, 9968247700
8882789619, 8882789619
8800883846, 8800883846
8076316006, 8076316006
Ticket Number Created On Date Created On Time Created On Month
LIFELONG221100050 04-11-2022 06:08 PM November 2022
LIFELONG221100114 08-11-2022 06:26 PM November 2022
LIFELONG221100113 08-11-2022 05:53 PM November 2022
LIFELONG221100077 06-11-2022 06:03 PM November 2022
LIFELONG221100110 08-11-2022 04:33 PM November 2022
Coordinator Name Ticket Logger
Sakshi Jaiswal
Vidhi paliwal
Sakshi Jaiswal
Pushpendra Bairwa
Vidhi paliwal
Subject
Gas stove leakage issue
Gas stove burner and button issue
service call
gas stove Knob is to tight will rotating
burner issue
Issue Text Customer
Gas stove leakage issue Jaiprakash_9910864816

Burner not working Nikhil Gupta_9716659115

Gas stove burner and button issue Vipin Singh_9711445648
auto ignition not working Arun Tyagi_9718824827
gas stove Knob is to tight will rotating aasish tiwari_9899305709
Customer Address
H16 302B H, block 16no gali, majjid vali gali, New Delhi, Delhi - 110080

L-1st block, Gali no.14, House no. 754a band road, New Delhi, Delhi - 110062
Khasra Number 260, Nand Vatika, Girdharpur, Ghaziabad, Uttar Pradesh - 201009
6057 teakwood, Mahagun mywoods, 6th floor, Sector 16C, Ghaziabad, Uttar Pradesh - 201009
sangham vihar, sangham vihar -codha colony, near bal vidya, Noida, Uttar Pradesh - 201309
Address 1 Address 2 Address 3 City
block 16no gali majjid vali gali sangam vihar New Delhi
Nand Vatika Girdharpur Opposite Dev World School Ghaziabad
Mahagun mywoods 6th floor, Sector 16C Gaur City 2, Ghaziabad
sangham vihar -codha colony near bal vidya mandir public school,201309 Noida
Gali no.14 House no. 754a band road opp. St marry school New Delhi
State Category Asset Owner Asset Owner Mobile Customer Department
Delhi Others Jaiprakash 9910864816, 9910864816
Uttar Pradesh Others Vipin Singh 9711445648, 9711445648
Uttar Pradesh Others Arun Tyagi 9718824827, 9718824827
Uttar Pradesh Service Call aasish tiwari 9899305709, 9899305709
Delhi Others Nikhil Gupta 9716659115, 9212362015
Assigned To Current Owner Comment Last Updated Date Last Updated Time
Ravi Kumar FSR Generated 07-11-2022 05:35 PM
Ravi Kumar Issue created. 08-11-2022 06:26 PM
Ravi Kumar Issue created. 08-11-2022 05:54 PM
Ravi Kumar FSR Generated 08-11-2022 02:13 PM
Ravi Kumar Issue created. 08-11-2022 04:34 PM
Last Updated Month Ticket Current Department VIP Ticket Schedule Date
November 2022 Customer Support No 04-11-2022
November 2022 Customer Support No 08-11-2022
November 2022 Customer Support No 08-11-2022
November 2022 Customer Support No 06-11-2022
November 2022 Customer Support No 08-11-2022
OEM Ticket Id Asset Type SLA Time Remaining SLA Breached Time Since SLA Breach
237577 Gas Stove 20 hr 30 min No
242381 Gas Stove 38 hr 30 min No
241006 Gas Stove 38 hr 23 min No
238173 Gas Stove 27 hr No
242933 Gas Stove 37 hr 3 min No
Region Ticket Age (days) Applied Part SLA Resolution Time (hours) Workflow
North 5 48 In progress
North 1 48 Open
North 1 48 Open
North 3 48 Accepted
North 1 48 Open
Company Location Call Type SLA Priority Current Status
Lifelong Online Retail Private Limited Service Default SLA P1 In progress
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Main Status Origin Team User Email Id
WIP Jaiprakash [email protected]
Open Vipin Singh [email protected]
Open Arun Tyagi [email protected]
App Specific aasish tiwari [email protected]
Open Nikhil Gupta [email protected]
Mobile No
9910864816, 9910864816
9711445648, 9711445648
9718824827, 9718824827
9899305709, 9899305709
9716659115, 9212362015
Ticket Number Created On Date Created On Time Created On Month
LIFELONG221000036 04-10-2022 12:46 PM October 2022
LIFELONG221100061 05-11-2022 01:45 PM November 2022
LIFELONG221000174 13-10-2022 05:45 PM October 2022
LIFELONG221100087 07-11-2022 03:09 PM November 2022
LIFELONG221100081 07-11-2022 12:00 PM November 2022
LIFELONG221100102 08-11-2022 01:07 PM November 2022
Coordinator Name Ticket Logger Subject
Pushpendra Bairwa Cycle break, seat and gear issue
Narendra Kumar fire coming out from knob and leakage issue in gas stove
Pushpendra Bairwa cycle handle loose
Pushpendra Bairwa Customer facing noice issue in 3rd gear
Sakshi Jaiswal need installation on LLEB104
Pushpendra Bairwa Cycle 1601 breaks are not working
Issue Text Customer
Cycle break, seat and gear issue Saurabh Gupta_9971580878
fire coming out from knob and leakage issue in gas stove rahul chobe_9891337700
cycle handle loose Arun Rana_9953533186
Customer facing noice issue in 3rd gear purshotam kumar_9267977225
need installation on LLEB104 Shakeel khan_9650074805
Cycle 1601 breaks are not working Abhay chandgothia_7205340798
Customer Address
Flat 920, tower 10, Purvanchal royalpark, Gautam Budh Nagar, Noida, Uttar Pradesh - 210304
Paras Home ,, flat number 401 4th floor,, Sarfabad village,, Noida, Uttar Pradesh - 201307
Plot 4815, 2nd Floor, 12th Avenue, Faridabad, Haryana - 121001
c 37 sector, 2 nearby, c 37 sector, 2 nearby, nearby, Noida, Noida, Uttar Pradesh - 201301
house no 155, village choda ,, sarathpur sector 22, Noida, Uttar Pradesh - 201301
1002, Aspire tower,Sikka, 1002, Aspire tower,Sikka, karmic greens, Skg internal road ,, Noida Sector 55, Noida, Uttar Pradesh -
Address 1 Address 2
tower 10 Purvanchal royalpark
flat number 401 4th floor, Sarfabad village,
2nd Floor 12th Avenue
c 37 sector, 2 nearby nearby, Noida
village choda , sarathpur sector 22
1002, Aspire tower,Sikka karmic greens, Skg internal road ,
Address 3 City State Category
Sector -137,NOIDA-201304,UTTAR PRADESH,IN Noida Uttar Pradesh Service Call
Gali number 5, Noida Sector 73 Noida Uttar Pradesh Others
IP Extension 2 Faridabad Haryana Others
nearby, Noida Noida Uttar Pradesh Others
Near ESI hoapital Noida Uttar Pradesh New Installation
Noida Sector 78 NOIDA, Noida Uttar Pradesh Brakes
Asset Owner Asset Owner Mobile Customer Department Assigned To
Saurabh Gupta 9971580878, 9971580878 Santosh Kumar
rahul chobe 9891337700, 9891337700 Santosh Kumar
Arun Rana 9953533186, 9953533186 Santosh Kumar
purshotam kumar 9267977225, 9267977225 Santosh Kumar
Shakeel khan 9650074805, 9650074805 Santosh Kumar
Abhay chandgothia 7205340798, 7205340798 Santosh Kumar
Current Owner Comment Last Updated Date Last Updated Time Last Updated Month
FSR Generated 07-11-2022 12:15 PM November 2022
FSR Generated 07-11-2022 04:47 PM November 2022
FSR Generated 07-11-2022 05:37 PM November 2022
FSR Generated 08-11-2022 09:17 AM November 2022
FSR Generated 08-11-2022 09:18 AM November 2022
Issue created. 08-11-2022 01:07 PM November 2022
Ticket Current Department VIP Ticket Schedule Date OEM Ticket Id Asset Type
Customer Support No 04-10-2022 Cycles
Customer Support No 05-11-2022 239907 Gas Stove
Customer Support No 13-10-2022 Cycles
Customer Support No 07-11-2022 238663 Cycles
Customer Support No 07-11-2022 242632 Exercise Bikes
Customer Support No 08-11-2022 224805 Cycles
SLA Time Remaining SLA Breached Time Since SLA Breach Region Ticket Age (days)
Yes 203 hr 14 min North 36
25 hr 15 min No North 4
Yes 126 hr 15 min North 27
27 hr No North 2
27 hr No North 2
33 hr 37 min No North 1
Applied Part SLA Resolution Time (hours) Workflow Company Location
48 Accepted Lifelong Online Retail Private Limited
48 Accepted Lifelong Online Retail Private Limited
48 Accepted Lifelong Online Retail Private Limited
48 Accepted Lifelong Online Retail Private Limited
48 Accepted Lifelong Online Retail Private Limited
48 Open Lifelong Online Retail Private Limited
Call Type SLA Priority Current Status Main Status Origin Team
Service Default SLA P1 Accepted App Specific
Service Default SLA P1 Accepted App Specific
Service Default SLA P1 Accepted App Specific
Service Default SLA P1 Accepted App Specific
Installation Default SLA P1 Accepted App Specific
Service Default SLA P1 Assigned Open
User Email Id Mobile No
Saurabh Gupta [email protected] 9971580878, 9971580878
rahul chobe [email protected] 9891337700, 9891337700
Arun Rana [email protected] 9953533186, 9953533186
purshotam kumar [email protected] 9267977225, 9267977225
Shakeel khan [email protected] 9650074805, 9650074805
Abhay chandgothia [email protected] 7205340798, 7205340798
Ticket Number Created On Date Created On Time Created On Month

LIFELONG221000384 30-10-2022 01:44 PM October 2022

Coordinator Name Ticket Logger Subject

Pushpendra Bairwa noise is coming from pedal and front tier LLBC2792
Issue Text Customer

noise is
coming from
pedal and
front tier
LLBC2792
Gaurav Bhatia_9255990893
Customer Address Address 1

H. No. 214-L, Saluja's,New Colony, Sector-7, Gurgaon, Haryana - 122001 Saluja's,New Colony
Address 2 Address 3 City State Category Asset Owner

Sector-7 GURUGRAM HARYANA Gurgaon Haryana Pedal Gaurav Bhatia

Asset Owner Mobile Customer Department Assigned To Current Owner

9255990893, Amit Kumar

Comment Last Updated Date Last Updated Time

Call rescheduled on 10th Nov 2022 08-11-2022 11:10 AM

Last Updated Month Ticket Current Department VIP Ticket Schedule Date

November 2022 Customer Support No 12-11-2022

OEM Ticket Id Asset Type SLA Time Remaining SLA Breached Time Since SLA Breach

Cycles 76 hr 6 min No
Region Ticket Age (days) Applied Part SLA Resolution Time (hours) Workflow

North 10 48 Accepted
Company Location Call Type SLA Priority Current Status

Lifelong Online Retail Private Limited Service Default SLA P1 Accepted

Main Status Origin Team User Email Id Mobile No

App Specific Gaurav Bhatia [email protected] 9255990893,

Assigned To Count of Ticket Number
Akil Ahamad 3
Amit Kumar 1
Devender Kumar Sharma 10
Gaurav Arora 3
Mohit Kumar 7
Ravi Kumar 7
Santosh Kumar 6
(empty)
Total Result 37
Ticket Number Created On Date Created On Time Created On Month Coordinator Name
LIFELONG221100095 07-11-2022 05:31 PM November 2022
LIFELONG221100114 08-11-2022 06:26 PM November 2022
LIFELONG221100113 08-11-2022 05:53 PM November 2022
LIFELONG221100059 05-11-2022 12:40 PM November 2022
LIFELONG221100112 08-11-2022 05:17 PM November 2022
LIFELONG221100078 07-11-2022 08:17 AM November 2022
LIFELONG221100110 08-11-2022 04:33 PM November 2022
LIFELONG221100111 08-11-2022 04:34 PM November 2022
LIFELONG221100109 08-11-2022 04:08 PM November 2022
LIFELONG221100107 08-11-2022 03:27 PM November 2022
LIFELONG221100100 08-11-2022 12:45 PM November 2022
LIFELONG221100108 08-11-2022 03:43 PM November 2022
LIFELONG221100103 08-11-2022 02:19 PM November 2022
LIFELONG221100106 08-11-2022 03:17 PM November 2022
LIFELONG221100066 05-11-2022 05:16 PM November 2022
LIFELONG221100105 08-11-2022 03:11 PM November 2022
LIFELONG221100104 08-11-2022 02:55 PM November 2022
LIFELONG221100077 06-11-2022 06:03 PM November 2022
LIFELONG221100099 08-11-2022 11:32 AM November 2022
LIFELONG221100102 08-11-2022 01:07 PM November 2022
LIFELONG221000384 30-10-2022 01:44 PM October 2022
LIFELONG221100089 07-11-2022 03:32 PM November 2022
LIFELONG221100080 07-11-2022 10:10 AM November 2022
LIFELONG221100069 06-11-2022 08:36 AM November 2022
LIFELONG221100094 07-11-2022 05:16 PM November 2022
LIFELONG221100081 07-11-2022 12:00 PM November 2022
LIFELONG221100087 07-11-2022 03:09 PM November 2022
LIFELONG221000174 13-10-2022 05:45 PM October 2022
LIFELONG221100048 04-11-2022 06:04 PM November 2022
LIFELONG221100050 04-11-2022 06:08 PM November 2022
LIFELONG221100091 07-11-2022 05:00 PM November 2022
LIFELONG221100061 05-11-2022 01:45 PM November 2022
LIFELONG221000036 04-10-2022 12:46 PM October 2022
LIFELONG221100040 03-11-2022 05:46 PM November 2022
LIFELONG221100042 04-11-2022 10:59 AM November 2022
LIFELONG221100032 03-11-2022 02:43 PM November 2022
LIFELONG221000318 23-10-2022 12:22 PM October 2022
Ticket Logger Subject
Rakhi Sharma Gas stove(1 burner is not working) is not working
Vidhi paliwal Gas stove burner and button issue
Sakshi Jaiswal service call
Rakhi Sharma MIXER GRINDER IS NOT TURNING ON
Ashish Trivedi cycle break and gear issue
Ashish Trivedi gas stove gas leakage from knob
Vidhi paliwal burner issue
Rakhi Sharma Installation
Pushpendra Bairwa knob issue in LLGS10
Vidhi paliwal installation of LLEB104
Rahul meena Cycle pedal issue
Pushpendra Bairwa Issue in handle and chain losing
Vidhi paliwal installation of LLBC2792
Vidhi paliwal Back tire band in cycle
Ashwani Jain flame issue
Vidhi paliwal installation of LLTM09
Vidhi paliwal Cycle Issue
Pushpendra Bairwa gas stove Knob is to tight will rotating
Ashwani Jain Gas stove knob issue ,Not able to switch off Gas from Knob.
Pushpendra Bairwa Cycle 1601 breaks are not working
Pushpendra Bairwa noise is coming from pedal and front tier LLBC2792
Sakshi Jaiswal Cycle sports back tire jammed
Vidhi paliwal Exercise Bike Installation
Vidhi paliwal massager not working LLM549 (airbag issue )
Amit Kumar cycle -seat issue
Sakshi Jaiswal need installation on LLEB104
Pushpendra Bairwa Customer facing noice issue in 3rd gear
Pushpendra Bairwa cycle handle loose
Sakshi Jaiswal Gas stove leakage issue
Sakshi Jaiswal Gas stove leakage issue
Vidhi paliwal fire come from knob and knob breakdown
Narendra Kumar fire coming out from knob and leakage issue in gas stove
Pushpendra Bairwa Cycle break, seat and gear issue
Pushpendra Bairwa noise issue in treadmill
Pushpendra Bairwa noise issue in exercise cycle
Sakshi Jaiswal Treadmill get automatically stopped
Rahul meena burning and sound issue in treadmill
Issue Text burner is not working) is not working
Gas stove(1

Gas stove burner and button issue

auto ignition not working
MIXER GRINDER IS NOT TURNING ON
cycle break
gas stove and
gas gear issue
leakage from knob

Burner not working

need to installation.
knob issue in LLGS10

need to installation
Cycle pedal
Issue in issue
handle and chain losing

need tire
Back to installation
band in cycle

flame issue
need to installation.
front gear on 2,3 chain rubs with derailur and create sound during cycling
And in front
gas stove Knobsuspension
is to tightoilwill
leaking and and suspension didn`t press
rotating

Gas stove knob issue ,Not able to switch off Gas from Knob.
Cycle
noise 1601 breaks
is coming arepedal
from not working
and front tier LLBC2792
Cycle sports back tire jammed

Exercise
massagerBike
notInstallation
working LLM549 (airbag issue )

cycle -seat issue

need installation on LLEB104
Customer facing noice issue in 3rd gear
cycle handle loose
Gas stove leakage issue
Gas stove from
fire come leakage issue
knob and knob breakdown

fire coming out from knob and leakage issue in gas stove
Cycle break, seat and gear issue
noise issue in treadmill
noise issueget
Treadmill in automatically
exercise cycle stopped

burning smell and sound issue in treadmill

Customer
Arindam_8383040788
Vipin Singh_9711445648
Arun Tyagi_9718824827
RASHED_8882789619
hitesh_8860101753
vijay kumar_8800883846
Nikhil Gupta_9716659115
Utsav Wadhwa_9779782083
prashant vashisht_8076316006
Mahesh Kashyap_9648530015
Jasvir Singh Saggu_9915808171
Pixetech_9711299974
Pranay Rusia_9506232323
Manoj Singh_9015331406
DEEPAK TIWARI_9910330750
uday_9310479824
Vinod Jain_9958618389
aasish tiwari_9899305709
Vaibhav_8745032823
Abhay chandgothia_7205340798
Gaurav Bhatia_9255990893
Manish Kumar_9999251502
SANJAY MEHTA_9958473912
Kuldeep Lawaniyan_8275054106
himanshu_8527881963
Shakeel khan_9650074805
purshotam kumar_9267977225
Arun Rana_9953533186
Jaiprakash_9910864816
Jaiprakash_9910864816
Lalit kumar_9953657688
rahul chobe_9891337700
Saurabh Gupta_9971580878
Dr Vishal Upadhyay_8447927104
Dr Vishal Upadhyay_8447927104
Juhi Saxena_9696665430
amardeep_9815501115
Customer Address
JG, 2/216, 3RD FLOOR VIKASPURI, New Delhi, Delhi - 110018
Khasra Number 260, Nand Vatika, Girdharpur, Ghaziabad, Uttar Pradesh - 201009
6057 teakwood, Mahagun mywoods, 6th floor, Sector 16C, Ghaziabad, Uttar Pradesh - 201009
NEW DELHI, N 23, KANAKIYA PALACE PART 2, New Delhi, Delhi - 110059
L-90 , L-Extension, L-90 , L-Extension, Mohan Garden Uttam Nagar-59, New Delhi, Delhi - 110059
16/1329E, 16/1329E, bapa nagar padam singh road, New Delhi, Delhi - 110005
L-1st block, Gali no.14, House no. 754a band road, New Delhi, Delhi - 110062
#3219/2,Sector 23-D, Chandigarh-160023,CHANDIGARH,IN, Sector 23-D,Chandigarh-160023,CHANDIGARH,IN, Chandigarh, Ch
WE29 , gali no.9, WE29 , gali no.9 , rama park road ,, WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new del
Shah Gaya, Prasad Dharamshala, Charbagh infront of, Lucknow, Uttar Pradesh - 226004
2033, DMC Rd, Gobind Nagar, Ludhiana, Ludhiana, Punjab - 141001
wz-244, 80 Yards colony, wz-244, 80 Yards colony, wz-244, 80 Yards colony, New Delhi, Delhi - 110018
G4-76 sector, G4,Ansal Api,, Sushant Golf City, Lucknow, Uttar Pradesh - 226002
H no. 71A,, Gali no. 28, Vipin Garden Extn, Delhi, Delhi - 110090
DEEPAK TIWARI, G-25, GALI NO. 1, VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN, Indira Park, New Delhi, Delhi -
d- 54 Rohtak Road,, tyagi vihar, near haryana dairy, New Delhi, Delhi - 110041
A-2/4 First floor, Rana Pratap Bagh, Rana Pratap Bagh, Delhi, Delhi - 110090
sangham vihar, sangham vihar -codha colony, near bal vidya, Noida, Uttar Pradesh - 201309
Vaibhav, A1/24 madanpur Kadhar, JJ colony, Madanpur Khadar, New Delhi, Delhi - 110076
1002, Aspire tower,Sikka, 1002, Aspire tower,Sikka, karmic greens, Skg internal road ,, Noida Sector 55, Noida, Uttar Pradesh -
H. No. 214-L, Saluja's,New Colony, Sector-7, Gurgaon, Haryana - 122001
C-278,, East End Apartment,, Mayur Vihar, New Delhi, Delhi - 110096
SANJAY MEHTA, B 48, INDER PURI, New Delhi, Delhi - 110012
T5/5C, Ozone Park, Apartments, Sector 86, FARIDABAD, Faridabad, Haryana - 121002
313/105-I, Tulsi Nagar, Inderlok, New Delhi, Delhi - 110035
house no 155, village choda ,, sarathpur sector 22, Noida, Uttar Pradesh - 201301
c 37 sector, 2 nearby, c 37 sector, 2 nearby, nearby, Noida, Noida, Uttar Pradesh - 201301
Plot 4815, 2nd Floor, 12th Avenue, Faridabad, Haryana - 121001
H16 302B H, block 16no gali, majjid vali gali, New Delhi, Delhi - 110080
H16 302B H, block 16no gali, majjid vali gali, New Delhi, Delhi - 110080
m-74, Hari nagar, clock tower,, New Delhi, Delhi - 110064
Paras Home ,, flat number 401 4th floor,, Sarfabad village,, Noida, Uttar Pradesh - 201307
Flat 920, tower 10, Purvanchal royalpark, Gautam Budh Nagar, Noida, Uttar Pradesh - 210304
Inderpuri, RA 49,2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
RA 49, 2nd floor,Inderpuri, near khaddewala park, New Delhi, Delhi - 110012
2/183, Martin Purwa, Hazratganj, Lucknow, Ghazipur (Lucknow), Lucknow, Uttar Pradesh - 226016
E-10/339,, NEW ANAND PURI COLONY, LUDHIANA, Ludhiana, Punjab - 141008
Address 1
2/216
Nand Vatika
Mahagun mywoods
N 23
L-90 , L-Extension
16/1329E
Gali no.14
Chandigarh-160023,CHANDIGARH,IN
WE29 , gali no.9 , rama park road ,
Prasad Dharamshala
Gobind Nagar
wz-244, 80 Yards colony
G4,Ansal Api,
Gali no. 28
G-25, GALI NO. 1
tyagi vihar
Rana Pratap Bagh
sangham vihar -codha colony
A1/24 madanpur Kadhar
1002, Aspire tower,Sikka
Saluja's,New Colony
East End Apartment,
B 48
Apartments, Sector 86
Tulsi Nagar
village choda ,
c 37 sector, 2 nearby
2nd Floor
block 16no gali
block 16no gali
Hari nagar
flat number 401 4th floor,
tower 10
RA 49,2nd floor,Inderpuri
2nd floor,Inderpuri
Martin Purwa
NEW ANAND PURI COLONY
Address 2
3RD FLOOR VIKASPURI
Girdharpur
6th floor, Sector 16C
KANAKIYA PALACE PART 2
Mohan Garden Uttam Nagar-59
bapa nagar padam singh road
House no. 754a band road
Sector 23-D,Chandigarh-160023,CHANDIGARH,IN
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi
Charbagh infront of
Ludhiana
wz-244, 80 Yards colony
Sushant Golf City
Vipin Garden Extn
VIJAY ENCLAVE, PALAM ROADNEW DELHI, DELHI, 110045 IN
near haryana dairy
Rana Pratap Bagh
near bal vidya
JJ colony
karmic greens, Skg internal road ,
Sector-7
Mayur Vihar
INDER PURI
FARIDABAD
Inderlok
sarathpur sector 22
nearby, Noida
12th Avenue
majjid vali gali
majjid vali gali
clock tower,
Sarfabad village,
Purvanchal royalpark
near khaddewala park
near khaddewala park
Hazratganj, Lucknow
LUDHIANA
Address 3 City State
NEW DELHI New Delhi Delhi
Opposite Dev World School Ghaziabad Uttar Pradesh
Gaur City 2, Ghaziabad Uttar Pradesh
NEAR 25 FEET ROAD New Delhi Delhi
Mohan Garden Uttam Nagar-59 New Delhi Delhi
karol bhag new delhi New Delhi Delhi
opp. St marry school New Delhi Delhi
CHANDIGARH,IN Chandigarh Chandigarh
WE29 , gali no.9 , rama park road , mohan garden , uttam nagar , new delhi New Delhi Delhi
Muslim Musafirkhana Lucknow Uttar Pradesh
Ludhiana Punjab
Tilak Nagar NEW DELHI, New Delhi Delhi
LUCKNOW Lucknow Uttar Pradesh
Uttam Nagar Delhi Delhi
NEW DELHI New Delhi Delhi
Nangloi, New Delhi Delhi
Delhi Delhi Delhi
mandir public school,201309 Noida Uttar Pradesh
near badi jama masjid New Delhi Delhi
Noida Sector 78 NOIDA, Noida Uttar Pradesh
GURUGRAM HARYANA Gurgaon Haryana
Phase 1 Extension, New Delhi Delhi
NEW DELHI New Delhi Delhi
HARYANA, 121002 Faridabad Haryana
Delhi, DELHI, 110035 IN New Delhi Delhi
Near ESI hoapital Noida Uttar Pradesh
nearby, Noida Noida Uttar Pradesh
IP Extension 2 Faridabad Haryana
sangam vihar New Delhi Delhi
sangam vihar New Delhi Delhi
Street 7. New Delhi Delhi
Gali number 5, Noida Sector 73 Noida Uttar Pradesh
Sector -137,NOIDA-201304,UTTAR PRADESH,IN Noida Uttar Pradesh
Inderpuri New Delhi New Delhi Delhi
New Delhi New Delhi Delhi
Lucknow Uttar Pradesh
PUNJAB Ludhiana Punjab
Category Asset Owner Asset Owner Mobile Customer Department
Others Arindam 8383040788, 8383040788
Others Vipin Singh 9711445648, 9711445648
Others Arun Tyagi 9718824827, 9718824827
Others RASHED 8882789619, 8882789619
Brakes hitesh 8860101753, 8860101753
Others vijay kumar 8800883846, 8800883846
Others Nikhil Gupta 9716659115, 9212362015
New Installation Utsav Wadhwa 9779782083, 9779782083
Others prashant vashisht 8076316006, 8076316006
New Installation Mahesh Kashyap 9648530015, 9936418429
Service Call Jasvir Singh Saggu 9915808171, 9915808171
Others Pixetech 9711299974, 9711299974
New Installation Pranay Rusia 9506232323, 9506232323
Service Call Manoj Singh 9015331406, 9015331406
Service Call DEEPAK TIWARI 9910330750, 9968247700
New Installation uday 9310479824, 9310479824
Service Call Vinod Jain 9958618389, 9958618389
Service Call aasish tiwari 9899305709, 9899305709
Service Call Vaibhav 8745032823, 8745032823
Brakes Abhay chandgothia 7205340798, 7205340798
Pedal Gaurav Bhatia 9255990893,
Others Manish Kumar 9999251502,
New Installation SANJAY MEHTA 9958473912, 9958473912
Others Kuldeep Lawaniyan 8275054106, 8275054106
Service Call himanshu 8527881963, 8527881963
New Installation Shakeel khan 9650074805, 9650074805
Others purshotam kumar 9267977225, 9267977225
Others Arun Rana 9953533186, 9953533186
Service Call Jaiprakash 9910864816, 9910864816
Others Jaiprakash 9910864816, 9910864816
Others Lalit kumar 9953657688, 9953657688
Others rahul chobe 9891337700, 9891337700
Service Call Saurabh Gupta 9971580878, 9971580878
Abnormal Noise Dr Vishal Upadhyay 8447927104, 8447927104
ABNORMAL SOUND Dr Vishal Upadhyay 8447927104, 8447927104
No Power Juhi Saxena 9696665430, 9696665430
ABNORMAL SOUND amardeep 9815501115, 9815501115
Assigned To Current Owner
Mohit Kumar
Ravi Kumar
Ravi Kumar
Mohit Kumar
Mohit Kumar
Mohit Kumar
Ravi Kumar
Gaurav Arora
Mohit Kumar
Akil Ahamad
Gaurav Arora
Devender Kumar Sharma
Akil Ahamad
Devender Kumar Sharma
Mohit Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Ravi Kumar
Ravi Kumar
Santosh Kumar
Amit Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Devender Kumar Sharma
Devender Kumar Sharma
Santosh Kumar
Santosh Kumar
Santosh Kumar
Ravi Kumar
Ravi Kumar
Mohit Kumar
Santosh Kumar
Santosh Kumar
Devender Kumar Sharma
Devender Kumar Sharma
Akil Ahamad
Gaurav Arora
Comment
FSR Generated
Issue created.
Issue created.
FSR Generated
Issue created.
FSR Generated
Issue created.
Issue created.
Issue created.
FSR Generated
FSR Generated
Issue created.
FSR Generated
Issue created.
please resolve this issue
Issue created.
Issue created.
FSR Generated
FSR Generated
Issue created.
Call rescheduled on 10th Nov 2022
Call Scheduled on 10th Nov 2022
customer number is switch off
As per discussion with customer, need to visit on 12th Noc 2022 at 10AM
FSR Generated
FSR Generated
FSR Generated
FSR Generated
FSR Generated
FSR Generated
Issue created.
FSR Generated
FSR Generated
Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov . We scheduled this call o
Last Two Days Dr said I will in form you once i got time, today he said I'm buy can come on 10th Nov. We scheduled this call on
FSR Generated
FSR Generated
Last Updated Date Last Updated Time Last Updated Month Ticket Current Department VIP Ticket
09-11-2022 08:18 AM November 2022 Customer Support No
08-11-2022 06:26 PM November 2022 Customer Support No
08-11-2022 05:54 PM November 2022 Customer Support No
08-11-2022 05:19 PM November 2022 Customer Support No
08-11-2022 05:17 PM November 2022 Customer Support No
08-11-2022 04:35 PM November 2022 Customer Support No
08-11-2022 04:34 PM November 2022 Customer Support No
08-11-2022 04:34 PM November 2022 Customer Support No
08-11-2022 04:08 PM November 2022 Customer Support No
08-11-2022 04:02 PM November 2022 Customer Support No
08-11-2022 03:44 PM November 2022 Customer Support No
08-11-2022 03:43 PM November 2022 Customer Support No
08-11-2022 03:19 PM November 2022 Customer Support No
08-11-2022 03:18 PM November 2022 Customer Support No
08-11-2022 03:14 PM November 2022 Customer Support No
08-11-2022 03:11 PM November 2022 Customer Support No
08-11-2022 02:55 PM November 2022 Customer Support No
08-11-2022 02:13 PM November 2022 Customer Support No
08-11-2022 02:13 PM November 2022 Customer Support No
08-11-2022 01:07 PM November 2022 Customer Support No
08-11-2022 11:10 AM November 2022 Customer Support No
08-11-2022 11:05 AM November 2022 Customer Support No
08-11-2022 10:11 AM November 2022 Customer Support No
08-11-2022 10:00 AM November 2022 Customer Support No
08-11-2022 09:48 AM November 2022 Customer Support No
08-11-2022 09:18 AM November 2022 Customer Support No
08-11-2022 09:17 AM November 2022 Customer Support No
07-11-2022 05:37 PM November 2022 Customer Support No
07-11-2022 05:35 PM November 2022 Customer Support No
07-11-2022 05:35 PM November 2022 Customer Support No
07-11-2022 05:01 PM November 2022 Customer Support No
07-11-2022 04:47 PM November 2022 Customer Support No
07-11-2022 12:15 PM November 2022 Customer Support No
07-11-2022 10:04 AM November 2022 Customer Support No
07-11-2022 10:04 AM November 2022 Customer Support No
04-11-2022 01:09 PM November 2022 Customer Support No
03-11-2022 11:19 AM November 2022 Customer Support No
Schedule Date OEM Ticket Id Asset Type SLA Time Remaining SLA Breached
07-11-2022 Gas Stove 29 hr 1 min No
08-11-2022 242381 Gas Stove 38 hr 30 min No
08-11-2022 241006 Gas Stove 38 hr 23 min No
05-11-2022 Mixer Grinder 24 hr 10 min No
08-11-2022 243733 Cycles 37 hr 47 min No
07-11-2022 243392 Gas Stove 27 hr No
08-11-2022 242933 Gas Stove 37 hr 3 min No
08-11-2022 244923 Exercise Bikes 37 hr 4 min No
08-11-2022 241749 Gas Stove 36 hr 38 min No
08-11-2022 244904 Exercise Bikes 36 hr No
08-11-2022 Cycles 33 hr 15 min No
08-11-2022 242036 Cycles 36 hr 13 min No
09-11-2022 244859 Cycles 38 hr 49 min No
08-11-2022 Cycles 36 hr No
05-11-2022 240854 Gas Stove 27 hr No
08-11-2022 245164 Treadmills 36 hr No
08-11-2022 Cycles 35 hr 25 min No
06-11-2022 238173 Gas Stove 27 hr No
08-11-2022 243809 Gas Stove 32 hr 2 min No
08-11-2022 224805 Cycles 33 hr 37 min No
12-11-2022 Cycles 76 hr 6 min No
10-11-2022 Cycles 47 hr 30 min No
09-11-2022 236578 Exercise Bikes 38 hr 30 min No
12-11-2022 Full Body massage 71 hr 30 min No
07-11-2022 Cycles 28 hr 46 min No
07-11-2022 242632 Exercise Bikes 27 hr No
07-11-2022 238663 Cycles 27 hr No
13-10-2022 Cycles Yes
04-11-2022 237577 Gas Stove 35 hr 30 min No
04-11-2022 237577 Gas Stove 20 hr 30 min No
07-11-2022 242901 Gas Stove 28 hr 30 min No
05-11-2022 239907 Gas Stove 25 hr 15 min No
04-10-2022 Cycles Yes
10-11-2022 238558 Treadmills 47 hr 30 min No
10-11-2022 239676 Exercise Bikes 47 hr 30 min No
03-11-2022 236084 Treadmills 8 hr 13 min No
29-10-2022 attend call Treadmills Yes
Time Since SLA Breach Region Ticket Age (days) Applied Part SLA Resolution Time (hours)
North 2 48
North 1 48
North 1 48
North 4 48
North 1 48
North 2 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 1 48
North 4 48
North 1 48
North 1 48
North 3 48
North 1 48
North 1 48
North 10 48
North 2 48
North 2 48
North 3 48
North 2 48
North 2 48
North 2 48
126 hr 15 min North 27 48
North 5 48
North 5 48
North 2 48
North 4 48
203 hr 14 min North 36 48
North 6 48
North 5 48
North 6 48
25 hr 10 min North 17 48
Workflow Company Location Call Type SLA Priority Current Status
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
In progress Lifelong Online Retail Private Limited Service Default SLA P1 In progress
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Installation Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1 Accepted
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Installation Default SLA P1 Assigned
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1 Accepted
On Hold Lifelong Online Retail Private Limited Service Default SLA P1 On Hold
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Installation Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
In progress Lifelong Online Retail Private Limited Service Default SLA P1 In progress
In progress Lifelong Online Retail Private Limited Service Default SLA P1 In progress
Open Lifelong Online Retail Private Limited Service Default SLA P1 Assigned
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Accepted Lifelong Online Retail Private Limited Service Default SLA P1 Accepted
Pending Lifelong Online Retail Private Limited Service Default SLA P1 Pending
Pending Lifelong Online Retail Private Limited Service Default SLA P1 Pending
Main Status Origin Team User Email Id
App Specific Arindam [email protected]
Open Vipin Singh [email protected]
Open Arun Tyagi [email protected]
App Specific RASHED [email protected]
Open hitesh [email protected]
WIP vijay kumar [email protected]
Open Nikhil Gupta [email protected]
Open Utsav Wadhwa [email protected]
Open prashant vashisht [email protected]
App Specific Mahesh Kashyap [email protected]
App Specific Jasvir Singh Saggu [email protected]
Open Pixetech [email protected]
App Specific Pranay Rusia [email protected]
Open Manoj Singh [email protected]
Open DEEPAK TIWARI [email protected]
Open uday [email protected]
Open Vinod Jain [email protected]
App Specific aasish tiwari [email protected]
App Specific Vaibhav [email protected]
Open Abhay chandgothia [email protected]
App Specific Gaurav Bhatia [email protected]
App Specific Manish Kumar [email protected]
App Specific SANJAY MEHTA [email protected]
On Hold Kuldeep Lawaniyan [email protected]
App Specific himanshu [email protected]
App Specific Shakeel khan [email protected]
App Specific purshotam kumar [email protected]
App Specific Arun Rana [email protected]
WIP Jaiprakash [email protected]
WIP Jaiprakash [email protected]
Open Lalit kumar [email protected]
App Specific rahul chobe [email protected]
App Specific Saurabh Gupta [email protected]
App Specific Dr Vishal Upadhyay [email protected]
App Specific Dr Vishal Upadhyay [email protected]
Pending Juhi Saxena [email protected]
Pending amardeep [email protected]
Mobile No
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