1. The document describes forms and workflows for creating, modifying, and deleting systems accounts at Ikano.
2. It provides instructions on accessing and navigating the forms for general account creation, transfer/modification, and deletion.
3. The workflows show that after a requester submits a request, it is approved by their manager and local IT operations manager, and then the service desk processes the request within 14 days by updating the requester with account information via email and a servicedesk portal.
1. The document describes forms and workflows for creating, modifying, and deleting systems accounts at Ikano.
2. It provides instructions on accessing and navigating the forms for general account creation, transfer/modification, and deletion.
3. The workflows show that after a requester submits a request, it is approved by their manager and local IT operations manager, and then the service desk processes the request within 14 days by updating the requester with account information via email and a servicedesk portal.
1. The document describes forms and workflows for creating, modifying, and deleting systems accounts at Ikano.
2. It provides instructions on accessing and navigating the forms for general account creation, transfer/modification, and deletion.
3. The workflows show that after a requester submits a request, it is approved by their manager and local IT operations manager, and then the service desk processes the request within 14 days by updating the requester with account information via email and a servicedesk portal.
1. The document describes forms and workflows for creating, modifying, and deleting systems accounts at Ikano.
2. It provides instructions on accessing and navigating the forms for general account creation, transfer/modification, and deletion.
3. The workflows show that after a requester submits a request, it is approved by their manager and local IT operations manager, and then the service desk processes the request within 14 days by updating the requester with account information via email and a servicedesk portal.
Systems Accounts Request Forms (Creation/ Modify/ Deletion)
Access ServiceDesk through one.Ikano OR
1 https://helpdesk.bara.ikano:8080/
In case, you facing login issues. Pls email to
it.support@ikano.asia or call 78888 for support 1 Login using your windows accounts.
In case, you facing login issues. Pls
email to it.support@ikano.asia or call 78888 for support
In case, you facing login issues. Pls email to
it.support@ikano.asia or call 78888 for support 1 Click on “Request a Service” under I need a new Service
1 2 Click on Account Mgmt
In case, you facing login issues. Pls email to
it.support@ikano.asia or call 78888 for support 1 Click on General Account Creation for new accounts
2 1 3 2 Click on Click on Accounts Transfer/ Modification (For BC/ NAV/ CDS)
2 Click on General Account Deletion to
remove accounts
In case, you facing login issues. Pls email to
it.support@ikano.asia or call 78888 for support 1 Click on General Account Creation for new accounts
2 1 3 2 Click on Click on Accounts Transfer/ Modification (For BC/ NAV/ CDS)
2 Click on General Account Deletion to
remove accounts
In case, you facing login issues. Pls email to
it.support@ikano.asia or call 78888 for support 1 System already default the subject for easy reference. However you can General Account Creation choose to edit “Subject” if need to.
2 Select the correct Employee Type.
3 Choose where the co worker based in
4 Choose Services/ Systems that co
worker want to access 1 5 Please provide which country environment you want to access. You 2 can choose more than 1 country. Do take note each country will incur 1 3 7 license.
4 6 For Business Central/ NAV/ CDS, you
will need select your dept and role. In case you are not sure what access you 5 need, click on View to view the roles in Note: In case you need to create batch the system. account creation (At least 10 and above), You can consider use the Note: In case your role is not found, 6 template and submit a incident to us. please check with your manager or Super User on the correct role.
7 Indicate the access require date. Do
take note we need max 14 days to In case, you facing issues. Pls email to it.support@ikano.asia or create the account from the day call 78888 for support request approved. 1 System already default the subject for easy reference. However you can General Account Modify/ Transfer choose to edit “Subject” if need to.
2 Select the correct Employee Type.
3 Choose Services/ Systems that co
worker want to access
4 Select New Location, Dept, Role. If
there is no change, please leave it 1 5 Key in the user windows IR
6 Key in CDS account. Note: CDS is not
2 5 windows/ email account
3 6 7 Indicate the access require date. Do take note we need max 14 days to 7 create the account from the day request approved.
In case, you facing issues. Pls email to it.support@ikano.asia or
call 78888 for support 1 System already default the subject for easy reference. However you can General Account Deletion choose to edit “Subject” if need to.
2 Select the correct Employee Type.
3 Choose the dept
4 Key in the user windows IR
1 5 Key in CDS account. Note: CDS is not windows/ email account
2 4 6 Indicate the access require date. Do
take note we need max 3 days to 3 5 delete the account from the day request approved. 6 7 Choose the deletion reason
In case, you facing issues. Pls email to it.support@ikano.asia or
call 78888 for support Request Mgmt Workflows
Request approved Request approved Service Desk
Requester submit by requester by local IT Ops processed request request Manager Mgr within 14 days
Service Desk updated request with account information by email & servicedesk portal
In case, you facing issues. Pls email to it.support@ikano.asia or
call 78888 for support How to see your request status 1 1 Click on Request
2 If your request has been approved, you
should see a ticket sign beside it
In case, you facing issues. Pls email to it.support@ikano.asia or
call 78888 for support How to see your approval status 1 Click on Request
1 2 In your request, click on Approvals to
send the approval flow
If the approval is wrong or you need to
change the flow, kindly raise a ticket in incident workflow. Our Service Desk will update it accordingly.
In case, you facing issues. Pls email to it.support@ikano.asia or
