JOB DESCRIPTION

Dispatch Manager

DIVISION: Office of Operations GRADE: 133

DEPARTMENT: Safety & Security WORK DAYS: Annual
REPORTS TO: Chief of Police FLSA STATUS: Exempt
CLASSIFICATION: At-Will DATE: 5/30/2021

Our Mission: Through a caring culture of equity, trust, and collaboration, every student will graduate ready for
college, career, and life.

Our Vision: A high-performing school district where students love to learn, educators inspire, families engage,
and the community trusts the system.

Our Guiding Principles: Equity in our approach to decision making, Ethics to demonstrate our integrity,
Engagement with our school community, and Excellence in everything we do.

POSITION SUMMARY
The Dispatch Manager supervises the daily activities and operations in the security support/communications center
within the Office of Safety and Security Atlanta Public Schools Police Department (APSPD). Responsibilities include
overseeing the preparation of shift schedules, monitoring calls, evaluating, recommending, and coordinating
certification/recertification training, and supervising staff.
**NOTE – This position requires the incumbent to work nights and/or weekends and holidays as necessary.

MINIMUM REQUIREMENTS
EDUCATION:
• High School Diploma or GED required.

CERTIFICATION/LICENSE:
• The following are to be obtained/completed within the first six (6) months of employment: Valid State of Georgia
Driver's License or proof of mobility equivalent.
• Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certification.
• Georgia Peace Officer Standards and Training (POST) Dispatch Certification.
• Cardiopulmonary Resuscitation (CPR) Certification.

WORK EXPERIENCE:
• 5 years of public safety dispatch and/or 911 emergency communications experience.
• 3 years lead or supervisory experience preferred or an equivalent combination of education and experience
sufficient to successfully perform the essential duties of the job.

KNOWLEDGE, SKILLS & ABILITIES

• Effective oral and written communication skills.
• Knowledge of principles and practices of supervision.
• Knowledge of office practices (including customer services) and procedures.
• Knowledgeable in laws, rules, and regulations governing emergency communications.
• Knowledge of City of Atlanta geography. Knowledge of police, fire, and emergency medical codes, terminology, and
service priorities.
• Knowledge of rules and regulations of the Federal Communications Commission (FCC) in operating radio and
teletype equipment.
• Knowledge of methods and techniques used in receiving and transmitting messages accurately and calmly in
emergency situations by radio, telephone, and teletype equipment.
• Knowledge of methods and techniques used in operating state-of-the-art communications equipment and systems
such as radio consoles, computer terminals, deaf assistance phones, and other alarm systems.
• Proficient in Microsoft Office Suite and related software.
• Skilled in supervising staff, organizing, and prioritizing work.
• Skilled in using a computer Aided Dispatch (CAD) terminal. Skilled in Interpreting and enforcing rules, regulations,
policies, and procedures.
• Skilled at receiving and transmitting messages accurately using radio or telephone equipment.
• Able to monitor the receipt, transmission, and accuracy of messages processed using state-of-the-art emergency
communications equipment and systems.
• Able to make decisions in emergency or high-risk situations.
• Able to resolve problems and making decisions.
• Able to prepare and present oral and written communication/reports.
• Able to providing effective customer service.
• Communication and interpersonal skills and techniques as applied to interaction with coworkers, supervisor, the
general public, etc., sufficient to exchange or convey information and to receive work direction.
• Ability to establish and maintain effective working relationships with other APS personnel, officials, and the general
public.
• Ability to instruct, direct, and evaluate employees.
• Ability to determine the need for revision and/or change in work area instructions.
• Ability to maintain favorable labor relations.
• Ability to identify training needs and initiate appropriate training methods.
• Ability to interpret and explain appropriate work instructions and guidelines to subordinate employees.
• Ability to write and interpret goals and objectives in order to evaluate work products.
• Ability to conduct studies, evaluate results and prepare reports.
• Ability to organize and/or plan recordkeeping and/or filing systems for the work area.
• Ability to solve problems related to the work.
• Ability to maintain composure under stressful conditions.
• Ability to quickly and accurately make decisions involving life threatening and/or other emergency conditions.
• Ability to read maps and to effectively direct emergency and/or department personnel to locations of crimes or
incidents.

ESSENTIAL DUTIES
• Supervises the daily activities and operations within the Dispatch Center of the Office of Safety and Security.
• Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee
performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination
decisions/recommendations, and administering disciplinary action as required.
 • Evaluates, recommends, and coordinates required certification/recertification training for staff on an assigned shift
as needed.
• Oversees the preparation of shift schedules and makes recommendations for schedule adjustments during staff
shortages.
• Prepares, reviews, and compiles statistical reports and operational data for dispatch center to ensure compliance
with performance measurements and develops recommendations for employee recognition and/or corrective action.
• Assists staff with emergency/non-emergency and high priority calls as needed, investigates citizens’ complaints, and
makes recommendations for resolution.
• Coordinates and evaluates the timely receipt, dispatch, and completion of emergency aid requests.
• Supervises the collection and storage of emergency communications dispatch records.
• Ensures compliance with Georgia Bureau of Investigations (GBI) Georgia Crime Information Center (GCIC) and
Federal Bureau of Investigations (FBI) National Crime Information Center (NCIC) policy and laws as it pertains to
training and certifications.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular
business hours and as needed.
• Performs other duties as assigned by an appropriate administrator or their representative.

PHYSICAL ABILITIES AND WORKING CONDITIONS

The physical abilities, working conditions and other conditions of employment listed in this document are representative
of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event
of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the
requirements of this position may change temporarily or for the school year to best serve the needs of our students.

Vision: Ability to read small print and view a computer screen for prolonged periods.
Hearing: Ability to tolerate exposure to noisy conditions.
Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be
understood over a telephone or computer.
Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at
wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower
head.
Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis.
Incumbent may be required to physically restrain parties involved in a conflict.
Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work
independently; work indoors.
Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level
essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to
process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks
in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage
stress.
Remote Work Requirements:
Additional Work Conditions & Physical Abilities: Ability to be flexible and adapt as needed between various in-person
working environments.

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or
national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation,
gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment
practices, educational programs, services or activities. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is
not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working
conditions associated with the position. Management and administration reserves the right to modify, add, or
remove duties and assign other duties as necessary.