Karachi University Business School University of Karachi Bs (Bba) - Vii

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107 | P a g e BS (BBA) Syllabus

KARACHI UNIVERSITY BUSINESS SCHOOL


UNIVERSITY OF KARACHI

BS (BBA) – VII

Course Title : MARKETING MANAGEMENT

Course Number : BA(BS) – 621

Credit Hours : 03

Objective

The objective of this course is to give students a detailed and advanced overview of Marketing,
as the basic concepts have already been discussed in the ‘Principles of Marketing’ course. As the
title ‘Marketing Management’ suggest that Marketing cannot be separated from Management. To
be a successful marketer, knowledge of handling strategic and tactical management issues is
necessary. This course is intended to emphasize on the application of marketing concepts and
tools along with the decision making process. Here the students will learn how to analyze and
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measure total market demand and winning customers through market oriented strategic
planning, keeping in mind the competitors moves. Major decisions about product, branding, price,

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channel systems and productions will be emphasized.

Course Contents

1. Marketing: An Overview
1.1. Importance and Scope of Marketing
1.2. Understanding Marketing Management
1.3. Social Responsibility of Marketing
1.4. Company Orientations Toward the Market Place

2. Building Customer Satisfaction, Value and Retention


2.1. Attracting and Retaining Customers
2.2. Delivering Customer Value and Satisfaction
2.3. Company Profitability and Total Quality Management

3. Winning Markets through Market Oriented Strategic Planning


3.1. Corporate and Division Strategic Planning
3.2. Establishing Strategic Business Units
3.3. Analysing Business Portfolio

4. Gathering Information and Measuring Market Demand


4.1. Internal Records System
4.2. Marketing Intelligence, Research and Decision Support System
4.3. Forecasting and Demand Management
108 | P a g e BS (BBA) Syllabus

5. Scanning the Marketing Environment


5.1. Analysing Micro and Macro Environment Factors
5.2. SWOT Analysis

6. Buyer Behavior Analysis


6.1. Factors Affecting Buying Behavior
6.2. Buying Decision Process
6.3. Buying Objectives and Structures of Organizational Markets

7. Dealing with the Competition


7.1. Identifying and Analysing Competitors
7.2. Designing Competitive Intelligence System
7.3. Competitive Strategies

8. Segmenting, Targeting and Positioning Strategies


8.1. Levels and Patterns of Market Segmentation
8.2. Market Targeting
8.3. Developing and Communicating a Positioning Strategy

9. Product, Branding and Services Strategy


9.1. Product Mix and Product Line Decisions
9.2. Brand Decisions
9.3. Marketing Strategies for Service Firms
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10. Developing Price Strategies and Policies
10.1. Selecting Pricing Objectives
10.2. Analysing Competitors Costs, Prices and Offers
10.3. Selecting Pricing Method
10.4. Product Mix Pricing
10.5. Promotional and Discriminatory Pricing

11. Marketing Channel Systems


11.1. Channel Functions and Flows
11.2. Channel Design and Management Decisions
11.3. Retailing and Wholesaling

12. Managing Integrated Marketing Communications


12.1. The Communication Process
12.2. Determine Communication Objectives
12.3. Select the Communication Channels
12.4. Establishing the Total Marketing Communications Budget
12.5. Factors in Setting the Marketing Communications Mix
109 | P a g e BS (BBA) Syllabus

Recommended Books

1. Greg, M. & Mark J. (2010). Essentials of Marketing Management. McGraw–Hill.


2. Kotler, P. & Keller K. (2008). Marketing Management. Prentice Hall.
3. Peter, P. J. & James D. J. (2010). Marketing Management. McGraw–Hill.
4. Sheth, J. & Garett, D. E. (2003). Marketing Management: A Comprehensive Reader.
South–Western.
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