RAJESH INDRAJEET MOURYA

Gauri Estate, Morya C7 / 103 , Manjali Village , Near Gauri Marriage hall, Badlapur ( W ) 421503
Mobile: (+91) 9323361038 / 9920534911
Email: [email protected]

Offering 9 Years of experience providing excellent customer support to network users and working on project implantation
within budget Aiming to use my superb analytical skills and technical knowledge to fill your IT Manager position

CAREER OBJECTIVE:
I am looking ahead to work in a professional, growth oriented organization, where in one can make significant contribution to
the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to
constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A consistently dependable team
player, I can thrive in a high-pressure environment, enjoy the challenges of meeting deadlines and lead a team successfully.

PROFESSIONAL EXPERIENCE

1. Company Name: INFIGO LIFESCIENCES PVT LTD

Duration: 1st August 2018 to Till Date
Post: Sr Manager IT
Work location: Andheri (MUMBAI)

 Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
 Managing the projects end-to end and providing the solutions based upon the project and budget,
 Plan and oversee the installation and maintenance of computer systems, hardware, and networks
 Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops,
desktops, software, and hardware
 Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting.
Technical understanding of different types of backup and restore scenarios
 Experience in managing the release deployment activities, preferably using SAP Solution Manager is desirable.
 Implementing end-to-end IT infrastructure initiatives and operations,Managing security incidents.
 Ensuring projects are conducted in compliance with applicable regulatory procedures.
 plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests.
 Maintain documentation and participate in internal and external audits along with IT service provider.
 manage the different vendors involved in the provisioning of the Service.
 Control of services in terms of budgets, deadlines, and quality (SLAs).
 Familiar with working in a regulated environment following defined processes, procedures to ensure quality.
 Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; assess-
ing and reporting operational status; etc
 Maintain of up-to-date inventory and system documentation in SAP
 Understanding of SAP Modules e.g. MM, PP, HRM & related terms e.g. Material, Inventory etc
 Working experience of fontend implementation of warehouse management in SAP MM and in FI GL
 Managing the purchasing of materials, equipment and services with vendors.
 Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity
equipment.
 Partnering and collaborating with teams from various Business Units Heads/Admin & Finance to drive excellence in IT
Support & Operations delivery and communications.
 Purchase, repair, assemble, inventory, and ship hardware. Manage local vendors.
 Answer client phone calls, e-mails, and service tickets timely and efficiently.
 Responsible for an accurate and amicable manner of communicating org initiatives & upcoming projects successfully to
employees & stakeholders.
 manage social media or digital medial to communicate with internal employees and stakeholders.
 Managing website and updation of website time to time
2. Company Name: CONTACARE EYE HOSPITAL, MUBAI (UNIT OF CONTACARE OPTHALMIC PVT LTD.)
Duration: 4th April 2017 to 6th May 2018
Post: IT Asst. Manager (System Admin)
Work location: Andheri (MUMBAI)

 Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
 Manage information technology and computer systems
 Develop and implement policies and procedures for electronic data processing and computer systems operations and de-
velopment
 Meet with managers to discuss system requirements, specifications, costs and timberlines
 Hiring and manage information systems personnel and contractors to design, develop, implement,
 operate and administer computer and telecommunications software, networks and information systems
 Control the computer systems budgets and expenditures

Main Activities
 Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity
equipment.
 Administration/Managing of ERP system in the company.
 Arranging for repair and replacement of defective IT assets. Assists in general IT support functions, help desk, software
support and network support
 Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting.
Technical understanding of different types of backup and restore scenarios
 Outlook / Email Client: Basic knowledge of configuring mail users account (Outlook Express, MS Outlook, Window Live
, Thunder Birds)
 Troubleshooting and resolve all problems encountered with hardware and software. Escalate requests to the appropriate
party, as needed. Replace or repair defective parts and equipment.
 Providing escalated on-site support of hardware, software and network connectivity issues.
 Act as the primary point of communication between Service provider and operating, business and functional units
 Performing local administration and operations functions as appropriate in accordance with standards, policies and proce-
dures.
 Provide strategic, budgeting and disaster recovery/ business continuity planning to offices and staff in multiple operating,
business and functional units.
 Responsible for local inventory maintenance and software license management.
 Provides new staff with PC/account setup and given training to staff about potential uses of existing technology
Other duties as assigned
 Troubleshooting and resolve all problems encountered with hardware and software. Escalate requests to the appropriate
party, as needed. Replace or repair defective parts and equipment.
 Providing individual training and support on request & recommendations about accessing information and support

3. Company Name: Vasan Health Care Pvt Ltd.

Duration: 15 December 2012 to 3rd April 2017
Post: IT Asst. Manager (System Admin) West Region
Work location: Andheri (MUMBAI)

 Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
 Manage information technology and computer systems
 Develop and implement policies and procedures for electronic data processing and computer systems operations and de-
velopment
 Meet with managers to discuss system requirements, specifications, costs and timberlines
 Hiring and manage information systems personnel and contractors to design, develop, implement,
 operate and administer computer and telecommunications software, networks and information systems
 Control the computer systems budgets and expenditures
Main Activities
 Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity
equipment.
 Arranging for repair and replacement of defective IT assets. Assists in general IT support functions, help desk, software
support and network support
 Troubleshooting and resolve all problems encountered with hardware and software. Escalate requests to the appropriate
party, as needed. Replace or repair defective parts and equipment.
  Providing escalated on-site support of hardware, software and network connectivity issues.
 Act as the primary point of communication between Service provider and operating, business and functional units
 Performing local administration and operations functions as appropriate in accordance with standards, policies and proce-
dures.
 Provide strategic, budgeting and disaster recovery/ business continuity planning to offices and staff in multiple operating,
business and functional units.
 Responsible for local inventory maintenance and software license management.
 Provides new staff with PC/account setup and given training to staff about potential uses of existing technology
Other duties as assigned
 Troubleshooting and resolve all problems encountered with hardware and software. Escalate requests to the appropriate
party, as needed. Replace or repair defective parts and equipment.
 Providing individual training and support on request & recommendations about accessing information and support

4. Company Name: Hughes Communication India Ltd

(On payroll of Alethia technology Pvt Ltd)
Duration: Feb 2008 to 15 December 2012
Post: Network Support Engg. (Team Leader) L1
Work location: State Bank of India, IT Data Center, Belapur, Navi Mumbai

 Providing first level technical support from central site for resolution of Major Faults related to Bank of India’s
VSAT Network. (Satellite Network) & Coordination with internal teams & acting as a barrier between customers &
the technical team.
 Handling 1450 VSAT Branch 1000 ATM of State Bank of India connected with VSAT
 Supervision & Fault Management of LAN, Live Working in VSAT SKUF & Router 1800,2801 Switch 2950,
2800,3800 ensuring their proper functioning
 Escalation of critical faults to NOC & coordinating with field engineers if needed Check LAN, Wan connectivity
 Managing VSAT-based satellite systems (hubs & remote terminals) initial troubleshooting of reported problems. &
Maintain daily Report (Issues related to network, Router, switch & VSAT)
 Providing Uptime Graphs and bandwidth Utilization report to customer with help of Monitoring Tool HP Open view.
 hands-on experience on at ticketing system tool like Remedy Service desk and Remote support tools like VNC, Team
viewer
 Keeping the proper records of the attendance of the engineers at the site and forwarding the same to dedicated person
for billing purpose.
 Escalating any performance issue of the individual to HR immediately.

5. Company Name: Groosroot Technology Pvt Ltd (Wadala)

Duration: Feb 2006 to Jan 2008
Post: Desktop support Engineer
Work location: Mumbai

 Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems,
patches and upgrades, including Windows 2003 and XP
 Installation and configuration MS Outlook (2000, 2003 & 2007), Outlook Express.
 Lotus Notes installation in client side , configuration & troubleshooting step
 Software installations such as MS-Office, Acrobat Reader, mail client etc.
 Troubleshoot Network connectivity (LAN) issues & Installation of desktop and hardware like CD-ROM, sound cards,
etc
 Maintained excellent working relationships with customers, field service, sales and marketing people.
 Receive, process, analyse, assign personnel to, and resolve all support issues submitted to Information Systems from
over 1000 users at 7 locations across Mumbai & Navi Mumbai
 Arrange for repair and/or replacement of defective IT assets. Assists in general IT support functions, help-desk,
software support and network support
 Assists end users with their computing needs by resolving trouble tickets and fulfilling employee requests for
application and system support & Daily data analysis and preparation of daily/weekly report. & 24*7 operation support
 Create Image & Deploy Client side through Norton Ghost. & Using Symantec Ghost to format the PC
 Install all type printer & Install the Network Printer

TECHNICAL SKILL
  SECURITY: Cyberom 100 ING Networks firewall, ESET NODE Antivirus (Centralized), quick Heal
 COMUNICATION: Call Center Implementation, Intercom Setup (Coral, Panasonic) with user line configura-
tion
 NETWORKING: LAN, VPN Implementation, System Setup, DNS servers, mail server
 OPERATING SYSTEMS: Windows XP, Vista, 7, 8; Windows Server 2003, 2008, 2012; Linux including CentOS,
Ubuntu, Arch, Debian, BackTrack, and Kali

EDUCATION BACKGROUND

 SSC passed in Maharashtra Board

 HSC passed in NIOS (National institute of Open Schooling)
 BCA passed in NIOS

PROFESSIONAL QUALIFICATION:-
Master Diploma course in Hardware & Networking
Microsoft certified system Engineer (Microsoft ID - SR5817817)

 Microsoft® Certified Systems Engineer on Microsoft Windows® Server™ 2003

 Microsoft® Certified Professional
 Microsoft® Certified Systems Administrator on Microsoft Windows Server 2003
 Microsoft® Certified Systems Administrator: Messaging on Microsoft Windows Server™ 2003

Completed course CCNA from Cat Education

Completed course Linux from Cat Education

COMPETENCIES
 Quick learner & adapts well to changes and pressure in work place
 Managing relationships & working efficiently with diverse groups of people
 Committed to meeting deadlines and schedules
 Leadership skills to lead projects & handle work independently

LANGUAGES KNOWN
English, Hindi, Marathi (Speak, Read, Write)

HOBBIES
Reading Books & Listening Music

DATE OF BIRTH
01 September 1985

CONTACT
+91 93 23 361038, +91 99 20 534911, Email – [email protected]

DECLARATION
I hereby declare that all the information furnished above is true to the best of knowledge. Should I be fortunate to be selected in
your organization I would use my best endeavor to merit your confidence by my hard work & devotions to duty. I shall stand
obliged to you, if you kindly consider me for the post.

Place (RAJESH INDRAJEET MOURYA)

Mumbai