Upbox1 FIRMWARE UPDATE
Upbox1 FIRMWARE UPDATE
Upbox1 FIRMWARE UPDATE
This guide will show you how to perform a software update with UpBox1.
Tools needed: Upbox1, Windows PC, USB cable and DMX cable
NOTE: you can follow this guide if you have Upbox1X, Upbox1U or Upbox1UP5.
Contacts: [email protected]
Contact your Area Sales Manager for parts orders and delivery
Before start
Before starting with the update, check the following:
1 make sure your unit can be updated with Upbox1. It’s possible to check this information in the
description of the product on our website.
2 make sure that only the DMX cable is connected and the unit is not receiving other signals (from the
ArtNet, sACN, WDMX or CRMX) **this is not valid for Ethernet PCB firmware update**
3 make sure to have the right firmware file for the hardware revision. Check Firmware/Hardware on the
Customer Care section. It’s possible to check the hardware version of your unit on the serial number label
or from the firmware version installed on it.
* NOTE: When NET PCB firmware file is in .prl format the update must be performed with Upbox1
procedure
1) Download and install the UPBOX1 update software from the following link:
3) Make sure you have the right files (.prl format) to update your fixture
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4) Open the uploader software and select Fixture Firmware Upgrade
5) Click on OPEN and select the .prl file to update your fixture
MENU’-->ADVANCED-->FACTORY RELOAD-->YES
NOTE: ONCE FINISHED, QUIT THE SOFTWARE TO MAKE THE UPDATE EFFECTIVE
Update failed
If the updating process fails, the firmware version will not be updated or the fixture will show a black display. In this case
please check the following and retry.
1 check if you have selected the right .prl firmware file for the fixture you’re updating
2 check if the fixture is powered ON and if the USB and the DMX cables are correctly linked
Firmware Update 2
Ethernet PCB firmware update
This guide will show you how to perform the update of the ethernet PCB
Tools needed: Windows PC and ethernet cable
Contacts: [email protected]
Contact your Area Sales Manager for parts orders and delivery
Procedure of updating
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1) Set the IP address on the PC to 2.0.0.1 with subnet mask to 255.0.0.0.
NET CABLE
2) Set the IP address of the fixture at 2.0.02
NOTE: IT’S POSSIBLE TO UPDATE UP TO 10 FIXTURES IN A SINGLE NET CABLE fixture 1: 2.0.0.2
fixture 2: 2.0.0.3
7 ...
fixture 10: 2.0.0.11
PROFESSIONAL UPLOADER
4) Make sure to have the right files (.EHEX format) to update the fixture
8 ----you need to update.
----
5) Connect the PC to the fixture with the ethernet cable.
Power on the fixture.
6) Make sure to have the right files (.EHEX format) to update the fixture
you need to update.
12) When the update is finished, the status bar will show you as DONE in
---- green colour---
11
Firmware Update 3
Ethernet PCB firmware update
Ethernet PCB update failed
If the updating process fails, the firmware version will not be updated. In this case please check the following and retry.
1 check if you have selected the right .EHEX file
2 check if the ethernet cable is working correclty and connected to the fixture
3 try to connect the ethernet cable to another NET input available on the fixture and repeat the procedure
4 check if the IP address on the PC and on the fixture is correctly setted
3) Power on the fixture and hold ENTER (or RIGHT) button until you see FORCE
UPLOAD on the screen
5) Click on UPLOAD FIRMWARE, wait for the process to complete and then quit
5 the software
Firmware Update 4