All ITIL Terms

Please click on one of the terms to see its definition:

1-9

1st Level Correlation

1st Level Support
2nd Level Correlation
2nd Level Support
3rd Level Support
7-Step Improvement Guideline

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Acceptance Test
Access Management
Access Manager
Access Rights
Application Developer
Application Development
Application Framework
Application Management
Application Manager
Applications Analyst
Architecture Management
Availability Design Guidelines
Availability Guidelines for the Service Desk
Availability Improvement Plan
Availability/ ITSCM/ Security Testing Schedule
Availability Management
Availability Management Information System
Availability Manager
Availability Monitoring
Availability Plan
Availability Report
Availability Test

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Baseline
 Budget Allocation
Budget Request
Business Capacity Management
Business Continuity Strategy
Business Impact and Risk Analysis
Business Planning Information
Business Relationship Management
Business Relationship Manager

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CAB
CAB Agenda Template
Capacity Forecast
Capacity Management
Capacity Management Information System
Capacity Manager
Capacity Plan
Capacity Report
Change
Change Advisory Board (CAB)
Change Build phase
Change Classification
Change Deployment phase
Change Evaluation
Change Evaluation Report
Change Management
Change Management Policy
Change Manager
Change Model
Change Owner
Change Proposal
Change Record
Change Request to CMS Structure
Change Request to Enterprise Architecture
Change Request to Process Architecture
Change Schedule
CI (Configuration Item)
CI Status Monitoring Report
Client (Contract Partner)
CMDB
CMDB Audit Protocol
CMS/ CMDB
CMS Change Policy
Complaint Status Information
Complaints and Compliments
 Complaints Log
Compliance Management
Compliance Manager
Compliance Register
Compliance Review
Component Capacity Management
Config Management Database (CMDB)
Configuration Audit
Configuration Audit Report
Configuration Control
Configuration Identification
Configuration Management
Configuration Manager
Continual Service Improvement (CSI)
Cost Data for Service Provisioning
CSI
CSI Initiative
CSI Monitoring
CSI Register
Customer
Customer Agreement Portfolio
Customer Complaint
Customer Portfolio
Customer Satisfaction Survey
Customer Survey Evaluation
Customer Survey Questionnaire
Customer Survey Response
Customer Survey Response

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Data for Project Plan Update

Definition of Improvement Initiatives
Definitive Media Library (DML)
Definitive Software Library (DSL)
Demand Management
Demand Manager
Design Coordination
Desired Service Outcomes
Development/ Installation QA Documentation
Development Work Order
Disaster Practice
Disaster Recovery Invocation Guideline
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Emergency Change
Emergency Change Advisory Board (ECAB)
Emergency Committee (EC)
Emergency Plan
Enterprise Architect
Enterprise Architecture (EA)
Enterprise Policies and Regulations
Event Categorization Scheme
Event Filtering and Correlation Rules
Event Management
Event Manager
Event Monitoring
Event Record
Event Review
Event Trends and Patterns

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Facilities Management
Facilities Manager
Financial Analysis
Financial Data Categories
Financial Management
Financial Management for IT Services
Financial Manager
Financial Planning
Forward Schedule of Changes (FSC)
FSC

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Improvement Initiative
Incident
Incident Categorization
Incident Closure
Incident Escalation Rules
Incident Management
Incident Management Report
Incident Manager
Incident Model
 Incident Monitoring
Incident Prioritization Guideline
Incident Record
Incident Report
Incident Resolution
Incident Status Information
Index of Disaster-Relevant Information
Indirect Cost Allocation Table
Information Security Management
Information Security Manager
Information Security Policy
Information Security Report
Installation Work Order
Invoice
IT Budget
ITC Infrastructure Manager
IT Facilities Management
IT Operations Control
IT Operations Management
IT Operations Manager
IT Operator
ITSCM
ITSCM Review
ITSCM Risk Analysis
ITSCM Test
IT Service Continuity Management
IT Service Continuity Manager
IT Service Continuity Plan
IT Service Continuity Report
IT Service Continuity Plan
IT Service Continuity Strategy
IT Service Management
IT Steering Group (ISG)

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Key Performance Indicator (KPI)

Knowledge Management
Knowledge Manager
Known Error
Known Error Database
KPI Target Value
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Maintenance Plan/ SOP

Major Incident Review
Major Incident Team
Major Problem Review
Minor Change
Monitoring of CSI Initiatives

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Notification of Service Failure

OLA
Operational Level Agreement (OLA)
Operations Manager
Operator
Outline of Service Requirements

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Pattern of Business Activity (PBA)

PIR
Post Implementation Review (PIR)
Pro-Active User Information
Problem
Problem Categorization
Problem Closure
Problem Identification
Problem Management
Problem Management Report
Problem Manager
Problem Priority
Problem Record
Problem Report
Process and Asset Valuation
Process Architect
Process Architecture
 Process Area
Process Assessment Guideline
Process Audit
Process Benchmarking
Process Design
Process Evaluation
Process Evaluation Program
Process Evaluation Report
Process Maturity Assessment
Process Metric (KPI)
Process Owner
Project Charter
Project Control
Project Coordination
Projected Service Availability (PSA)
Projected Service Outage (PSO)
Project History Log
Project Management (Transition Planning and Support)
Project Manager
Project Plan (Service Transition Plan)
Project Portfolio Status Report
Purchase Order
Purchase Request

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Recovery Plan
Release
Release Build
Release Component
Release Deployment
Release and Deployment Management
Release Management
Release Manager
Release Package
Release Plan
Release Planning
Release Policy
Release Record
Release Unit
Request Categorization
Request for Access Rights
Request for Change (RFC)
Request for Service
Request Fulfilment
Required Modifications to Service Catalogue
 Required Modifications to UCs
RFC
RFC Template
RFC Assessment Guideline
RFC Template
Risk Analysis
Risk Management
Risk Management Policy
Risk Manager
Risk Monitoring
Risk Register

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SDP
Security Advisories
Security Alert
Security Controls
Security Incident
Security Management Information System
Security Review
Service
Service Acceptance Criteria (SAC)
Service Activation
Service Architecture
Service Asset and Configuration Management
Service Assessment
Service Capacity Management
Service Catalogue
Service Catalogue Management
Service Catalogue Manager
Service Charter
Service Definition
Service Delivery
Service Design
Service Design Manager
Service Design Package (SDP)
Service Design Planning
Service Design Policy
Service Design Review
Service Desk
Service Improvement Plan (SIP)
Service Knowledge Management System (SKMS)
Service Level Agreement (SLA)
Service Level Management
Service Level Manager
Service Level Report
Service Level Requirements (SLR)
Service Management System
Service Model
Service Operation
Service Owner
Service Portfolio
Service Portfolio Management
Service Portfolio Management Review
Service Portfolio Manager
Service Quality Plan (SQP)
Service Request
Service Request Fulfilment Group
Service Request Model
Service Request Record
Service Request Status Information
Service Requirements
Service Review
Service Review Report
Service Specification Sheet
Service Strategy
Service Strategy Definition
Service Strategy Plan
Service Strategy Manager
Service Support
Service Transition
Service Transition Plan
Service User
Service Validation and Testing
Seven-Step Improvement Guideline
SIP
Skills Inventory
SLA
SLA Review
SLM
SLM Document Templates
SLM Framework
SLR
SQP
Standard Terms and Conditions
Status Inquiry
Strategic Action Plan
Strategic Service Assessment
Strategy Management for IT Services
Suggested new Known Error
Suggested new Problem
Suggested new Workaround
Suggested Process Improvement
Suggested Service Improvement
 Supplier and Contract Database (SCD)
Supplier and Contract Management Information System (SCMIS)
Supplier and Contract Review
Supplier Evaluation
Supplier Management
Supplier Management Framework
Supplier Manager
Supplier Service Level Report
Supplier Strategy
Support Knowledge Base
Support Request

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Technical/ Administration Manual

Technical Analyst
Technical Management
Test and QS Manager
Test Manager
Test Model
Test Report
Transition Planning and Support

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UC
Underpinning Contract (UC)
Underpinning Information Security Policy
User
User Escalation
User FAQs
User Identity Record
User Identity Request
User Manual
User Role
User Role Access Profile
User Role Requirements

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Workaround