15 Notebook PC

HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Maintenance and Service Guide
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© Copyright 2014 Hewlett-Packard Product notice
Development Company, L.P.
This guide describes features that are common
Bluetooth is a trademark owned by its to most models. Some features may not be
proprietor and used by Hewlett-Packard available on your computer.
Company under license. Intel, Celeron, Core,
and Pentium are trademarks of Intel Not all features are available on all editions of
Corporation in the U.S. and other countries. Windows 8.1. This computer may require
Microsoft and Windows are U.S. registered upgraded and/or separately purchased
trademarks of the Microsoft group of hardware, drivers, and/or software to take full
companies. SD Logo is a trademark of advantage of Windows 8.1 functionality. See
its proprietor. http://www.microsoft.com for details.
The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2014
First Edition: August 2014
Document Part Number: 793335-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5

Display ................................................................................................................................................................... 5
Front ....................................................................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components ............................................................................................................................. 15
Display assembly subcomponents ..................................................................................................................... 20
Mass storage devices .......................................................................................................................................... 22
Plastics Kit ........................................................................................................................................................... 23
Rubber Kit ............................................................................................................................................................ 23
Miscellaneous parts ............................................................................................................................................. 24
Sequential part number listing ........................................................................................................................... 25
4 Removal and replacement procedures preliminary requirements .................................................................... 37

Tools required ...................................................................................................................................................... 37
Service considerations ........................................................................................................................................ 37
Plastic parts ....................................................................................................................................... 37
Cables and connectors ...................................................................................................................... 37
Drive handling ................................................................................................................................... 38
Grounding guidelines ........................................................................................................................................... 38
Electrostatic discharge damage ....................................................................................................... 38
Packaging and transporting guidelines ......................................................................... 39
Workstation guidelines ................................................................................ 39

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 41
Component replacement procedures ................................................................................................................. 41
Battery ............................................................................................................................................... 41
Optical drive ...................................................................................................................................... 43
Keyboard ........................................................................................................................................... 45
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures ................................................................................................................. 49
Display subcomponents (bezel, webcam, panel) ............................................................................. 49
Top cover ........................................................................................................................................... 53
Power button board .......................................................................................................................... 56
TouchPad button board .................................................................................................................... 57
Hard drive .......................................................................................................................................... 59
WLAN module .................................................................................................................................... 61
Fan ..................................................................................................................................................... 63
Power connector cable ...................................................................................................................... 65
System board .................................................................................................................................... 66
USB board .......................................................................................................................................... 70
Speakers ............................................................................................................................................ 71
Heat sink assembly ........................................................................................................................... 72
RTC battery ........................................................................................................................................ 75
Memory module ................................................................................................................................ 76
Display assembly .............................................................................................................................. 77
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ 85
Starting Setup Utility (BIOS) ................................................................................................................................ 85
Updating the BIOS ................................................................................................................................................ 85
Determining the BIOS version ........................................................................................................... 85
Downloading a BIOS update .............................................................................................................. 86
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 87
8 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 89
Starting Computer Setup ..................................................................................................................................... 89
Using Computer Setup ......................................................................................................................................... 89
Navigating and selecting in Computer Setup ................................................................................... 89
Restoring factory settings in Computer Setup ................................................................................. 90
Updating the BIOS ................................................................................................................................................ 90
Determining the BIOS version ........................................................................................................... 90
Downloading a BIOS update .............................................................................................................. 91
vi

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 92
9 Specifications ............................................................................................................................................. 93
Computer specifications ...................................................................................................................................... 93
39.6-cm (15.6-in) display specifications ............................................................................................................ 94
Hard drive specifications ..................................................................................................................................... 95
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... 96
10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 97

Creating recovery media and backups ................................................................................................................ 97
Creating HP Recovery media ............................................................................................................. 97
Restore and recovery .......................................................................................................................................... 98
Recovering using HP Recovery Manager .......................................................................................... 99
What you need to know .................................................................................................. 99
Using the HP Recovery partition (select models only) .................................................. 99
Using HP Recovery media to recover ........................................................................... 100
Changing the computer boot order .............................................................................. 100
Removing the HP Recovery partition (select models only) ........................................................... 100
11 Backup and Recovery in SUSE Linux ........................................................................................................... 101

Backing up your information ............................................................................................................................. 101
Performing a system recovery .......................................................................................................................... 101
12 Power cord set requirements .................................................................................................................... 103

Requirements for all countries ......................................................................................................................... 103
Requirements for specific countries and regions ............................................................................................. 104
13 Recycling ................................................................................................................................................ 107

Battery ............................................................................................................................................................... 107
Display ............................................................................................................................................................... 107
Index ........................................................................................................................................................... 113
vii

viii

1 Product description
Category Description
Product name HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Processors 5th generation Intel Core processors:
Intel Core i7-5500U processor (2.4 GHz, SC turbo up to 3.0 GHz, 4-MB L2 cache, 1600-MHz DDR3L)
Intel Core i5-5200U processor (2.2 GHz, SC turbo up to 2.7 GHz, 3-MB L2 cache, 1600-MHz DDR3L)
Intel Core i3-5010U processor (2.1 GHz, 3-MB L2 cache, 1600-MHz DDR3L)
Intel Core i3-5005U processor (2.0 GHz, 3-MB L2 cache, 1600-MHz DDR3L)
4th generation Intel Core processors:
Intel Core i5-4510U processor (2.0-GHz, 4-MB L2 cache, 1600-MHz DDR3L)
3rd generation Intel Core processor:
Intel Bay Trail M processors:
Intel Pentium N3540 processor (2.16-GHz, 2-MB L2 cache, 1333-MHz DDR3L)
Intel Celeron N2920 processor (1.86-GHz, 2-MB L2 cache, 1066-MHz DDR3L)
Chipset Intel HM76 Express Chipset
Intel Lynx Point-LP PCH
Intel Bay Trial - M SoC
Graphics Internal graphics:
Intel HD Graphics 5500 (5th generation Intel processors)
Intel HD Graphics 4400 (4th generation Intel processors)

Intel HD Graphics 4000 (3rd generation Intel processors)
Intel HD Graphics (Intel Bay Trail-M processors)
External graphics:
Nvidia 820M N15V-GM 1 GB VRAM
Nvidia 820M N15V-GM 2 GB VRAM (HP 15/Compaq 15 only)
GPU power management enabled at launch
Support DX11
Support dynamic switching
Support HD Decode and HDMI
Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, flat
3.8 mm; typical brightness: 200 nits
39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display,
slim 3.2 mm; typical brightness: 200 nits (for touch solution only)
Touch screen, multi-touch enabled
Supports LVDS
Memory 1 or 2 customer-accessible/upgradable memory module slots (depending on model)
2 slots: DDR3L-1600MHz Dual Channel Support (Core processors)
1 slot: DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to DDR3-1333)(Bay Trail

processors)
1 slot: DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to DDR3-1066)(Bay Trail

processors)
Supports dual-channel memory
Supports up to 16 GB of system RAM in the following configurations:
● 16384-MB total system memory (8192×2) or (4096×2) (not for 32-bit operating system or Windows
7 Home)
● 12288-MB total system memory (8192×1 + 4096×1) (not for 32-bit operating system or Windows 7
Home)
● 8192-MB total system memory (8192×1) or (4096×2) (not for 32-bit operating system)
● 6144-MB total system memory (4096×1 + 2048×1) (not for 32-bit operating system)
● 4096-MB total system memory (4096×1) or (2048×2)
● 2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
Serial ATA
Supports the following hard drives:
● 1-TB, 5400-rpm, 9.5-mm
● 750-GB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm
Optical drive Fixed, serial ATA, 9.5-mm tray load
2 Chapter 1 Product description

DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports weight saver in optical drive bay
Supports M-disc
Audio/video Single digital microphone
HD audio, dual speakers
HP TrueVision HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second)
HP Webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second)
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
One or two WLAN antennas built into display assembly
Compatible with Miracast-certified devices
Single antenna support
Support for the following WLAN formats:
● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter
● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
● Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 port)
USB 2.0 (2 ports)
AC Smart Pin adapter plug
Headphone/microphone in combo jack
Keyboard/pointing Full-size "island style" keyboard with numeric keypad

devices
TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Win8.1+D212 Modern Trackpad Gestures
Support PS/2, profile sensor (reserve for SMBus)
Power requirements AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China
1 meter power cord
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery
Security Kensington Security Lock
Support Intel Anti-Theft
Support Intel IPT
OTP support
Operating system Preinstalled:
● Windows 8.1
● Windows 8.1 with Bing 2015
● Windows 8.1 CPPP (China only)
● Ubuntu
● FreeDOS 2.0
Serviceability End-user replaceable parts:
● AC adapter
● Battery
● Optical drive
● Keyboard
4 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.
(5) Internal microphone Records sound.
(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app.
Display 5

Front
Memory card reader Reads optional memory cards that store, manage,
share, or access information.
To insert a card:
Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Pull the card out of the slot.
Right side
(1) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(2) Optical drive (select models only) Depending on your computer model, reads an optical
disc or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the

Help and Support web page. Follow the web page
instructions to select your computer model. Select
Support & Drivers, and then select Product
Information.
(3) Optical drive eject button (select models Releases the disc tray.
only)
6 Chapter 2 External component identification

Left side
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) Power connector Connects an AC adapter.
(3) AC adapter light ● On: The AC adapter is connected and the battery is
charged.
● Off: The computer is using battery power.
(4) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(5) External monitor port (select models only) Connects an external VGA monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(8) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide in
Windows 8.1, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
Left side 7

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-
in (microphone).
(10) Hard drive light Blinking white: The hard drive is being accessed.
(11) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
Top
TouchPad
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all

wireless devices are off.
Top 9

Button
Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options. In Windows 8.1, from the Start screen, type power,
select Power and sleep settings, and then select Power and
sleep from the list of applications.

Keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with the spacebaror the esc key.
(3) Windows key (Windows 8.1) Returns you to the Start screen from an open
app or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
NOTE: The keypad function that is active when the computer

is turned off is reinstated when the computer is turned back on.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
numeric keypad. To alternate between this numeric function
and the navigational function (indicated by the directional
arrows on the keys), press the num lk key.
Top 11

Bottom
(1) Battery lock and unlock latch Locks and unlocks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(4) Battery release latch Releases the battery.
(5) Speaker openings (2) Produce sound.

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 2 places depending on your
computer model: Affixed to the bottom of the computer, or located in the battery bay.
● Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration
that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
Labels 13

Component
(4) Model number (select models only)
(5) Revision number
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15

Item Component Spare part
number
(1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen)
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20.
(2) Keyboard
For use in the United States 749658-001
For use in the United Kingdom 749658-031
For use in Germany 749658-041
For use in France 749658-051
For use in Italy 749658-061
For use in Spain 749658-071
For use in Portugal 749658-131
For use in Turkey 749658-141
For use in Greece 749658-151
For use in Latin America 749658-161
For use in Saudi Arabia 749658-171
For use in Hungary 749658-211
For use in Russia 749658-251
For use in Bulgaria 749658-261
For use in Romania 749658-271
For use in Thailand 749658-281
For use in Japan 749658-291
For use in Belgium 749658-A41
For use in Taiwan 749658-AB1
For use in South Korea 749658-AD1
For use in the Netherlands 749658-B31
For use in Slovenia 749658-BA1
For use in Israel 749658-BB1
For use in Switzerland 749658-BG1
For use in French Canada 749658-DB1
For use in Denmark, Finland, and Norway 749658-DH1
For use in the Czech Republic and Slovakia 749658-FL1
(3) Top cover (includes touchpad)
Black HP 15 models 749639-001
Purple HP 15 models 775088-001
Black HP 15 models 768276-001
16 Chapter 3 Illustrated parts catalog

number
Red HP 15 models 760958-001
White HP 15 models 760959-001
Blue HP 15 models 760960-001
Silver HP 15 models 760961-001
Gray Compaq 15 models 749640-001
(4) Power button board (includes cable) 749650-001
(5) Touchpad button board (includes bracket) 749651-001
(6) WLAN module:
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-005
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005
(7) USB board (includes cable) 749649-001
(8) System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 8.1 Professional
Touch screen models:
● Intel Celeron N2830 processor and UMA graphics 775396-xxx
● Intel Pentium N3540 processor and UMA graphics 788288-xxx
● Intel Core i3-4005U processor and UMA graphics 775395-xxx
● Intel Core i3-4030U processor and 2 GB of discrete graphics 779471-xxx
Non-touch screen models:

number
● Intel Pentium N3540 processor and 1 GB of discrete graphics 788290-xxx
● Intel Core i3-5010U processor and UMA graphics 801859-001
(9) Heat sink assembly (includes replacement thermal materials):
For use in models with UMA graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759880-001

number
For use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, 759881-001
i3-4005U
For use in models with Intel Pentium or Celeron processors and UMA graphics 767537-001
For use in models with Intel i3-3217U processors and discrete graphics 767538-001
For use in models with Intel i3-3217U processors and UMA graphics 767539-001
(10) RTC battery 759981-001
(11) Memory module (PC3L, 12800, 1600-MHz):
8 GB 693374-005
4 GB 691740-005
2 GB 691739-005
(12) Hard drive (SATA; does not include bracket):
NOTE: The hard drive bracket is available using spare part number 749648-001.
1-TB, 5400-rpm, 2.5-inch 778192-005
750 GB, 5400 rpm, 2.5-inch 778190-005
500-GB, 5400-rpm, 7-mm 778186-005
(13) Fan 753894-001
(14) Power connector cable 749647-001
(15) Speakers (includes left and right speakers and cable) 749653-001
(16) Battery:
4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001
(17) Base enclosure
For use in defeatured HP 15 and Compaq 15 models 749643-001
For use in full-featured HP 15 and Compaq 15 models 775087-001
(18) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001

Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes Mylar screw covers):
For use with HP models 749644-001
For use with Compaq models 749645-001
(2) Display cable (includes display panel cable and webcam/microphone cable)
Non-touch screen 749646-001
Touch screen 764888-001
(3) Webcam/microphone module
HD 749654-001
VGA 781623-001
(4) Antennas (includes wireless antenna cables and transceivers)
For use in models without a touch screen 749638-001
For use in models with a touch screen 774163-001
(5) Hinges (left and right)
For use in models without a touch screen 749655-001

For use in models with a touch screen 774166-001
(6) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)
Non-touch screen for use in all models 750635-001
Touch screen, for use in HP 15 models 764877-001
Touch screen, for use in Compaq 15 models 764876-001
(7) Display enclosure:
For use in black licorice/textured HP 15 models 774164-001
For use in sparkling black HP 15 models 775086-001
For use in gray HP 15 models 775081-001
For use in white HP 15 models 775083-001
For use in red HP 15 models 775082-001
For use in silver HP 15 models 775085-001
For use in blue HP 15 models 775084-001
For use in purple HP 15 models 779336-001
For use in black Compaq 15 models 775080-001
For use in gray Compaq 15 models 775079-001
For use in purple Compaq 15 models 779411-001
For use in black licorice/textured HP 15 models 749641-001
For use in sparkling black HP 15 models 761695-001
For use in gray HP 15 models 760963-001
For use in red HP 15 models 760964-001
For use in white HP 15 models 760965-001
For use in blue HP 15 models 760966-001
For use in silver HP 15 models 760967-001
For use in purple HP 15 models 775089-001
For use in black Compaq 15 models 760962-001
For use in gray Compaq 15 models 749642-001
Display assembly subcomponents 21

Mass storage devices
(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001
(2) Hard drive, SATA; does not include bracket):
1-TB, 5400-rpm, 2.5-inch 778192-005
750-GB, 5400-rpm, 2.5-inch 778190-005
500-GB, 5400-rpm, 7-mm 778186-005
Hard drive bracket 749648-001

Plastics Kit
Plastics Kit, includes: 749656-001
(1) Left cover
(2) Right cover
Rubber Kit
Component Spare part number
Rubber Kit, includes: 749652-001
Front feet
Rear feet
Plastics Kit 23

Miscellaneous parts
Component Spare part number
HP Smart AC adapter:
65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001
65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People’s Republic of China 710412-001
and India)
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001
People’s Republic of China and India)
Power cord (3-pin, black, 1.00-m):
● For use in Australia 755530-011
● For use in Europe, the Middle East, and Africa 755530-021
● For use in Denmark 755530-081
● For use in India 755530-D61
● For use in Israel 755530-BB1
● For use in Italy 755530-061
● For use in Japan 755530-291
● For use in North America 755530-001
● For use in the People's Republic of China 755530-AA1
● For use in South Africa 755530-AR1
● For use in South Korea 755530-AD1
● For use in Switzerland 755530-111
● For use in Taiwan 755530-AB1
● For use in Thailand 755530-201
● For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes front and rear feet) 749652-001
Screw Kit 749657-001
Case, sleeve 776506-001

Sequential part number listing
Spare part Description
number
690020-005 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter
691739-005 2-GB memory module (PC3L, 12800, 1600-MHz)
703267-001 500-GB, 7200-rpm, 7-mm hard drive
709848-005 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
710412-001 AC adapter, 65-W, non-PFC, 4.5 mm
714657-001 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only)
740715-001 4-cell, 41-Whr, 2.8-Ah Li-ion battery
741727-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of
China and India)
746641-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery
749638-001 Antennas for use in models without a touch screen (includes wireless antenna cables and transceivers)
749639-001 Top cover for use in black HP 15 models (includes touchpad)
749640-001 Top cover for use in gray Compaq 15 models (includes touchpad)
749641-001 Display enclosure for use in black licorice/textured HP 15 models
749642-001 Display enclosure for use in gray Compaq 15 models
749643-001 Base enclosure for use in defeatured HP 15 and Compaq 15 models
749644-001 Display bezel for use with HP models
749645-001 Display bezel for use with Compaq 15 models
749646-001 Display cable for use in models with out a touch screen (includes display panel cable and webcam/microphone cable)
749647-001 Power connector cable
749648-001 Hard drive bracket
749649-001 USB board (includes cable)
749650-001 Power button board (includes cable)
749651-001 TouchPad button board (includes bracket)
749652-001 Rubber Kit (includes front and rear feet)
749653-001 Speakers (includes left and right speakers and cable)
749654-001 Webcam/microphone module, HD
749655-001 Hinges for use in models without a touch screen (left and right)
749656-001 Plastics Kit (includes left and right covers)
749657-001 Screw Kit
Sequential part number listing 25

number
749658-001 Keyboard for use in the United States
749658-031 Keyboard for use in the United Kingdom
749658-041 Keyboard for use in Germany
749658-051 Keyboard for use in France
749658-061 Keyboard for use in Italy
749658-071 Keyboard for use in Spain
749658-131 Keyboard for use in Portugal
749658-141 Keyboard for use in Turkey
749658-151 Keyboard for use in Greece
749658-161 Keyboard for use in Latin America
749658-171 Keyboard for use in Saudi Arabia
749658-211 Keyboard for use in Hungary
749658-251 Keyboard for use in Russia
749658-261 Keyboard for use in Bulgaria
749658-271 Keyboard for use in Romania
749658-281 Keyboard for use in Thailand
749658-291 Keyboard for use in Japan
749658-A41 Keyboard for use in Belgium
749658-AB1 Keyboard for use in Taiwan
749658-AD1 Keyboard for use in South Korea
749658-B31 Keyboard for use in the Netherlands
749658-BA1 Keyboard for use in Slovenia
749658-BB1 Keyboard for use in Israel
749658-BG1 Keyboard for use in Switzerland
749658-DB1 Keyboard for use in French Canada
749658-DH1 Keyboard for use in Denmark, Finland, and Norway
749658-FL1 Keyboard for use in the Czech Republic and Slovakia
750635-001 Raw display panel, non-touch screen for use in all models
750636-001 DVD+/-RW Double-Layer SuperMulti Drive
753077-005 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
753894-001 Fan
755530-001 Power cord for use in Intel models in North America (3-pin, black, 1.00-m)
755530-011 Power cord for use in Intel models in Australia (3-pin, black, 1.00-m)
755530-021 Power cord for use in Intel models in Europe, the Middle East, and Africa (3-pin, black, 1.00-m)

number
755530-031 Power cord for use in Intel models in the United Kingdom and Singapore (3-pin, black, 1.00-m)
755530-061 Power cord for use in Intel models in Italy (3-pin, black, 1.00-m)
755530-081 Power cord for use in Intel models in Denmark (3-pin, black, 1.00-m)
755530-111 Power cord for use in Intel models in Switzerland (3-pin, black, 1.00-m)
755530-201 Power cord for use in Intel models in Thailand (3-pin, black, 1.00-m)
755530-291 Power cord for use in Intel models in Japan (3-pin, black, 1.00-m)
755530-AA1 Power cord for use in Intel models in the People's Republic of China (3-pin, black, 1.00-m)
755530-AB1 Power cord for use in Intel models in Taiwan (3-pin, black, 1.00-m)
755530-AD1 Power cord for use in Intel models in South Korea (3-pin, black, 1.00-m)
755530-AR1 Power cord for use in Intel models in South Africa (3-pin, black, 1.00-m)
755530-BB1 Power cord for use in Intel models in Israel (3-pin, black, 1.00-m)
755530-D61 Power cord for use in Intel models in India (3-pin, black, 1.00-m)
759873-001 System board with an Intel Core i3-3217U processor and UMA graphics for use in models without Windows 8.1
759873-501 System board with an Intel Core i3-3217U processor and UMA graphics for use in models with Windows 8.1 Standard
759873-601 System board for use in models with Windows 8.1 Professional with an Intel Core i3-3217U processor and UMA
graphics
759874-001 System board with an Intel Core i3-3217U processor and 1 GB of discrete graphics for use in models without
Windows 8.1
759874-501 System board with an Intel Core i3-3217U processor and 1 GB of discrete graphics for use in models with Windows
8.1 Standard
759874-601 System board fwith an Intel Core i3-3217U processor and 1 GB of discrete graphics or use in models with Windows
8.1 Professional
759875-601 System board with an Intel Core i3-4010U processor and UMA graphics for use in models with Windows 8.1
Professional
759876-001 System board with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory for use in models without
Windows 8.1
759876-501 System board with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory for use in models with
Windows 8.1 Standard
Windows 8.1 Professional
Windows 8.1
759878-001 System board with Intel Pentium N3520 processor and UMA graphics memory for use in models without Windows 8.1

number
759878-501 System board with Intel Pentium N3520 processor and UMA graphics memory for use in models with Windows 8.1
Standard
Professional
759879-001 System board with Intel Celeron N2815 processor and UMA graphics memory for use in models without Windows 8.1
759879-501 System board with Intel Celeron N2815 processor and UMA graphics memory for use in models with Windows 8.1
Standard
Professional
759880-001 Heat sink for use in models with UMA graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U
759881-001 Heat sink for use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U
759981-001 RTC battery
760958-001 Top cover for use in red HP 15 models (includes touchpad)
760959-001 Top cover for use in white HP 15 models (includes touchpad)
760960-001 Top cover for use in blue HP 15 models (includes touchpad)
760961-001 Top cover for use in silver HP 15 models (includes touchpad)
760962-001 Display enclosure for use in black Compaq 15 models
760963-001 Display enclosure for use in gray HP 15 models
760964-001 Display enclosure for use in red HP 15 models
760965-001 Display enclosure for use in white HP 15 models
760966-001 Display enclosure for use in blue HP 15 models
760967-001 Display enclosure for use in silver HP 15 models
760968-601 System board with an Intel Core i5-4210U processor and UMA graphics for use in models with Windows 8.1
Professional
Windows 8.1
Windows 8.1
761695-001 Display enclosure for use in sparkling black HP 15 models

number
764103-001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in models without Windows 8.1
Standard
Professional
764104-001 System board with Intel Celeron N2830 processor and UMA graphics memory for use in models without Windows 8.1
Standard
Professional
764105-001 System board with Intel Pentium N3530 processor and UMA graphics memory for use in touch screen models without
Windows 8.1
764105-501 System board with Intel Pentium N3530 processor and UMA graphics memory for use in touch screen models with
764106-001 System board with Intel Core i5-4210U processor and 2 GB of discrete graphics memory for use in touch screen
models without Windows 8.1
764106-501 System board with Intel Core i5-4210U processor and 2 GB of discrete graphics memory for use in models with
models with Windows 8.1 Standard
models with Windows 8.1 Professional
764109-001 System board with Intel Core i3-4010U processor and UMA graphics memory for use in touch screen models without
Windows 8.1
764109-501 System board with Intel Core i3-4010U processor and UMA graphics memory for use in touch screen models with
Windows 8.1

number
Windows 8.1
764876-001 Raw display panel for use in Compaq 15 touch screen models
764877-001 Raw display panel for use in HP 15 touch screen models
764888-001 Display cable for use in models with a touch screen (includes display panel cable and webcam/microphone cable)
765444-001 System board with Intel Core i3-4005U processor and UMA graphics memory for use in non-touch screen models
without Windows 8.1
765444-501 System board with Intel Core i3-4005U processor and UMA graphics memory for use in non-touch screen models with
767537-001 Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics
767538-001 Heat sink for use in models with Intel i3-3217U processors and discrete graphics
767539-001 Heat sink for use in models with Intel i3-3217U processors and UMA graphics
768276-001 Top cover for use in sparkling black HP 15 models (includes touchpad)
774163-001 Antennas for use in models with a touch screen
774164-001 Display enclosure for use in black licorice/textured HP 15 models
774166-001 Hinges for use in models with a touch screen (left and right)
775079-001 Display enclosure for use in gray Compaq 15 touch screen models
775080-001 Display enclosure for use in black Compaq 15 touch screen models
775081-001 Display enclosure for use in gray HP 15 touch screen models
775082-001 Display enclosure for use in red HP 15 touch screen models
775083-001 Display enclosure for use in white HP 15 touch screen models
775084-001 Display enclosure for use in blue HP 15 touch screen models
775085-001 Display enclosure for use in silver HP 15 touch screen models
775086-001 Display enclosure for use in sparkling black HP 15 touch screen models
775087-001 For use in full-featured HP 15 and Compaq 15 models
775088-001 Top cover for use in purple HP 15 models (includes touchpad)
775089-001 Display enclosure for use in purple HP 15 models

number
775393-001 System board with Intel Core i3-4005U processor and 1 GB of discrete graphics memory for use in models without
Windows 8.1
Windows 8.1
Windows 8.1
775396-001 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models without
Windows 8.1
775396-501 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with
775396-601 System board with Intel Celeron N2830 processor and UMA graphics memory for use in touch screen models with
776506-001 Case, sleeve
778186-005 500-GB, 5400-rpm, 7-mm SATA hard drive (does not include cable or bracket)
778190-005 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket)
778192-005 1-TB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket)
779336-001 Display enclosure for use in purple HP 15 models
779411-001 Display enclosure for use in purple Compaq 15 models
without Windows 8.1
Windows 8.1

number
Windows 8.1
Windows 8.1
781623-001 Webcam, VGA
784567-001 System board with Intel Core i7-4510U processor and UMA graphics memory for use in models without Windows 8.1
784567-501 System board with Intel Core i7-4510U processor and UMA graphics memory for use in models with Windows 8.1
Standard
784567-601 System board with Intel Core i7-4510U processor and UMA graphics memory for use in models with Windows 8.1
Professional
788287-001 System board with Intel Pentium N3540 processor and UMA graphics memory for use in non-touch screen models
without Windows 8.1
with Windows 8.1 Standard
with Windows 8.1 Professional
Windows 8.1
788289-001 System board with Intel Celeron N2840 processor and UMA graphics memory for use in non-touch screen models
without Windows 8.1

number
788290-001 System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non-touch screen
788291-001 System board with Intel Core i5-4210U processor and 1 GB of discrete graphics memory for use in non-touch screen
without Windows 8.1
without Windows 8.1
without Windows 8.1
without Windows 8.1

number
without Windows 8.1
Windows 8.1

number
without Windows 8.1
without Windows 8.1
Windows 8.1


4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 37

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
38 Chapter 4 Removal and replacement procedures preliminary requirements

Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Grounding guidelines 39

● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
40 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 5 screws that must be removed, replaced, or loosened when servicing Customer Self-
Repair parts. Make special note of each screw size and location during removal and replacement.
Battery
Description Spare part number
Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a flat surface.
2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Component replacement procedures 41

3. Remove the battery from the computer (3).
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive
DVD+/-RW Double-Layer SuperMulti Drive 750636-001
Before removing the optical drive, follow these steps:

4. Remove the battery (see Battery on page 41).
To remove the optical drive:
1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer.
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
3. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical
drive with the rear panel toward you.
4. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

5. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.

Keyboard
Keyboard for use in the United States 749658-001
Keyboard for use in the United Kingdom 749658-031
Keyboard for use in Germany 749658-041
Keyboard for use in France 749658-051
Keyboard for use in Italy 749658-061
Keyboard for use in Spain 749658-071
Keyboard for use in Portugal 749658-131
Keyboard for use in Turkey 749658-141
Keyboard for use in Greece 749658-151
Keyboard for use in Latin America 749658-161
Keyboard for use in Saudi Arabia 749658-171
Keyboard for use in Hungary 749658-211
Keyboard for use in Russia 749658-251
Keyboard for use in Bulgaria 749658-261
Keyboard for use in Romania 749658-271
Keyboard for use in Thailand 749658-281
Keyboard for use in Japan 749658-291
Keyboard for use in Belgium 749658-A41
Keyboard for use in Taiwan 749658-AB1
Keyboard for use in South Korea 749658-AD1
Keyboard for use in the Netherlands 749658-B31
Keyboard for use in Slovenia 749658-BA1
Keyboard for use in Israel 749658-BB1
Keyboard for use in Switzerland 749658-BG1
Keyboard for use in French Canada 749658-DB1
Keyboard for use in Denmark, Finland, and Norway 749658-DH1
Keyboard for use in the Czech Republic and Slovakia 749658-FL1
Before removing the keyboard, follow these steps:


To remove the keyboard:
1. Position the computer upside down with the front toward you.
2. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
3. Position the computer upright with the front toward you.

4. Lift to rotate up the top of the keyboard (1), and then lift the keyboard (2) to disengage it from the
computer.

5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the
keyboard cable from the system board (3).
Reverse this procedure to install the keyboard.


6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.
To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See Display assembly on page 77 for more information about removing the display assembly in
its entirety.
Raw display panel
Touch screen for use in HP 15 models 764877-001
Touch screen for use in Compaq 15 models 764876-001
Display bezel
For use with HP models 749644-001
For use with Compaq models 749645-001
Webcam/microphone module
HD 749654-001
VGA 781623-001

Before removing display subcomponents while the display assembly is still attached to the computer, follow
these steps:
To remove the display bezel, webcam/microphone module, and raw display panel:
1. Position the computer upright with the front toward you, and then open it.
2. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display
bezel until the bezel disengages from the display enclosure.
3. Remove the display bezel (4).
4. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.
b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module enough to access the cable connection on the module (1).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Disconnect the cable (2) from the module.
5. To remove the display panel:

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the
back of the panel (1).

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

Top cover
NOTE: The top cover spare part kit includes the TouchPad.
Top cover for use in black HP 15 models (includes touchpad) 749639-001
Top cover for use in purple HP 15 models (includes touchpad) 775088-001
Top cover for use in black HP 15 models (includes touchpad) 768276-001
Top cover for use in red HP 15 models (includes touchpad) 760958-001
Top cover for use in white HP 15 models (includes touchpad) 760959-001
Top cover for use in blue HP 15 models (includes touchpad) 760960-001
Top cover for use in silver HP 15 models (includes touchpad) 760961-001
Top cover for use in gray Compaq 15 models (includes touchpad) 749640-001
Before removing the top cover, follow these steps:

5. Remove the keyboard (see Keyboard on page 45).
To remove the top cover:
1. Position the computer upside down with the front toward you.
2. Remove the rear covers by prying off the two rubber feet (1), removing the two Phillips PM2.5×8.0
screws (2) that secure the rear covers to the computer, and then lifting the rear covers off the computer
(3).

3. Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4).
4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer.
5. Position the computer upright with the front toward you.

6. Disconnect the power button board cable (1) and the touchpad button board cable (2).

7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer.
8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure.
9. Remove the top cover (2).
Reverse this procedure to install the top cover.

Power button board
Power button board (includes cable) 749650-001
Before removing the power button board, follow these steps:

6. Remove the top cover (see Top cover on page 53).
To remove the power button board:
1. Position the top cover upside down.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3. Lift the board and cable up and remove from the top cover (2) while pulling cable through the hole in
top cover (3).
Reverse this procedure to install the power button board and cable.

TouchPad button board
TouchPad button board (includes bracket) 749651-001
Before removing the TouchPad button board, follow these steps:

To remove the TouchPad button board:
1. Position the top cover upside down with the front toward you.
2. Disconnect the touchpad board cable from the touchpad (1).
3. Remove the two Phillips PM2.0×3.5 screws (2) that secure the TouchPad button board to the top cover.

4. Remove the TouchPad button board and cable.
Reverse this procedure to install the power button board and cable.

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket.
1-TB, 5400-rpm, 2.5-inch 778192-005
750 GB, 5400 rpm, 2.5 inch 778190-005
500-GB, 5400-rpm, 7-mm 778186-005
Hard drive bracket 749648-001
Before removing the hard drive, follow these steps:

To remove the hard drive:
1. Remove the two Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer.
2. Slide the hard drive to disengage it from the connector (2).
3. Lift the hard drive from the computer (3).

4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket
to the hard drive.
5. Remove the hard drive bracket from the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.

WLAN module
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-005
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:

To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.

Fan
NOTE: The fan spare part kit includes replacement thermal materials.
Fan 753894-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:

To remove the fan:
1. Position the computer upright and open it.
2. Disconnect the fan cable (1) from the system board.
3. Remove the three Phillips PM2.5×5.0 screws (2) that secure the fan to the computer.

4. Remove the fan from the computer (3).
Reverse this procedure to install the fan.

Power connector cable
Power connector cable 749647-001
Before removing the power connector cable, follow these steps:

4. Remove the battery (see Battery on page 41), and then remove the following components:
● Keyboard (see Keyboard on page 45)
● Top cover (see Top cover on page 53)
● Display (see Display assembly on page 77)
To remove the power connector cable:
1. Position the computer upright.
2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the cable to the computer.
3. Disconnect the power connector cable (2) from the system board.
4. Release the power connector cable from the clips (3) built into the chassis.
5. Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.

System board
NOTE: The system board spare part kit includes replacement thermal materials.
System board (includes processor and replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Without the Windows operating system
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 8.1 Professional
● Intel Pentium N3540 processor and 1 GB of discrete graphics 788290-xxx

● Intel Core i3-5010U processor and UMA graphics 801859-001
Before removing the system board, follow these steps:

5. Remove the following components:
● WLAN module (see WLAN module on page 61)
● Hard drive (see Hard drive on page 59)

NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
● Memory module (see Memory module on page 76)

● Heat sink assembly (see Heat sink assembly on page 72)
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): Power connector cable
(2): Speaker cable
(3): Fan cable
(4): Display cable
2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer.

3. Lift the right side of the system board (1), and then pull the board away from the computer enough to
disengage the connectors from the side of the base enclosure (2).
NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board.
4. Flip the system board upside down to gain access to the speaker connector (1).
5. Disconnect the USB board cable from the system board (2).
Reverse this procedure to install the system board.

USB board
USB board (includes cable) 749649-001
Before removing the USB board, follow these steps:

● System board (see System board on page 66)
To remove the USB board:
1. Position the computer upright.
2. Disconnect the USB board cable from the system board (1).
3. Remove the tape that secures it to the cable to the base enclosure (2).
4. Remove the Phillips PM2.5×5.0 screw (3) that secures the USB board to the base enclosure.
5. Remove the USB board (4).
Reverse this procedure to install the USB board.

Speakers
Speakers (includes left and right speakers and cable) 749653-001
Before removing the speakers, follow these steps:

To remove the speakers:
1. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer.
2. Lift the speakers from the base enclosure (2).
NOTE: Note the rubber gaskets (3) around each screw. When installing the speakers, make sure the
gaskets are installed correctly.

Reverse this procedure to install the speakers.
Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part

number
Heat sink for use in models with UMA graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759880-001
Heat sink for use in models with discrete graphics and the following Intel processors: i7-4510U, i5-4210U, i3-4005U 759881-001
Heat sink for use in models with Intel Pentium or Celeron processors and UMA graphics 767537-001
Heat sink for use in models with Intel i3-3217U processors and discrete graphics 767538-001
Heat sink for use in models with Intel i3-3217U processors and UMA graphics 767539-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:

To remove the heat sink assembly:
1. Position the system board upside down.
2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board.

3. Remove the heat sink assembly (2) from the system board.
Discrete graphics:
UMA graphics:

● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.

RTC battery
RTC battery 759981-001
Before removing the RTC battery, follow these steps:

To remove the RTC battery:
1. Position the system board upside down.
2. Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.

Memory module
8-GB (PC3L, 12800, 1600-MHz) 693374-005
4-GB (PC3L, 12800, 1600-MHz) 691740-005
2-GB (PC3L, 12800, 1600-MHz) 691739-005
Before removing a memory module, follow these steps:

To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.

Display assembly
This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.
If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam,
panel) on page 49 for more information about removing the display subcomponents that do not require that
you remove the entire display assembly from the computer.
Raw display panel
Touch screen for use in HP 15 models 764877-001
Touch screen for use in Compaq 15 models 764876-001
Antennas
For use in models without a touch screen (includes wireless antenna cables and transceivers) 749638-001
For use in models with a touch screen (includes wireless antenna cables and transceivers) 774163-001
Display bezel
For use in HP 15 models 749644-001
For use in Compaq 15 models 749645-001
Display cable
For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 749646-001
For use in touch screen models (includes display panel cable and webcam/microphone cable) 764888-001
Display enclosure, touch screen models
Black licorice/textured HP 15 models 774164-001
Sparkling black HP 15 models 775086-001
Gray HP 15 models 775081-001
Black Compaq 15 models 775080-001
Purple Compaq 15 models 779411-001
Display enclosure, non-touch screen models
Black licorice/textured HP 15 models 749641-001
Sparkling black HP 15 models 761695-001

Gray HP 15 models 760963-001
Black Compaq 15 models 760962-001
Display hinges (left and right)
Models without a touch screen 749655-001
Models with a touch screen 774166-001
Webcam/microphone module
HD 749654-001
VGA 781623-001
Before removing the display assembly, follow these steps:

5. Remove the following components:
To remove the display assembly:
1. Disengage the adhesive and disconnect the display panel cable (1) from the system board.
2. Remove the display panel cable from its routing path (2).

3. Release the wireless antenna cables from the clips (3) built into the base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to support the
display assembly can result in damage to the display assembly and other computer components.
4. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw
(2) (on the right hinge) that secures the display assembly to the computer.
5. Remove the display assembly (3).
If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:
a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.

b. Remove the display bezel (4).
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the
following image.
2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.
b. Disconnect the cable (1) from the module.
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure
with double-sided tape.)
3. To remove the display panel:

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.

following image.
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the
back of the panel (1).
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
following image.
4. To remove the display hinges:

a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to
the display panel.
b. Remove the display hinges (2).
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips built into the display enclosure.

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure
(1), and then remove the cable from the display enclosure (2).
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.


7 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI) in Windows 8.1
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 85).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS) 85

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
86 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 87.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage—Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later
versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 87

88 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1

8 Computer Setup (BIOS) and Advanced
System Diagnostics in SUSE Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup

Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.

To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Starting Computer Setup 89

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
– or –
● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
90 Chapter 8 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc
key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press F2.
The BIOS searches two places for the diagnostic tools, in the following order:
a. Connected USB drive
Using HP PC Hardware Diagnostics (UEFI) 91

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 92.
b. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Click the UEFI Dowload link, and then select Run.
Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later
versions.
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
6. Click Download, and then select Run.
92 Chapter 8 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

9 Specifications
Computer specifications
Metric U.S.
Dimensions (touch models)
Depth 25.9 cm 10.2 in
Width 37.8 cm 14.88 in
Height 2.53 cm 1.00 in
Weight
2190 g 4.83 lb
3 cell battery
2230 g 4.92 lb
4 cell battery
Input power
Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 93

39.6-cm (15.6-in) display specifications
Metric U.S.
Active diagonal size 39.6-cm 15.6-in
Resolution 1600x900 (HD+)
Active area 309.399x173.952
PPI 112
Surface treatment Anti-glare
Contrast ratio 300:1 (typical)
Response time 8 ms
Brightness 200 nits (typical)
Viewing angle SVA
Backlight LED
Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max)
Lifetime (1/2 luminance) 12,000 hours
Color coordinate (white) (0.313, 0.329)
Color tolerance (White) +/- 0.02
Color tolerance (W, R, G, B) +/- 0.03
Color gamut 45% typical
94 Chapter 9 Specifications

Hard drive specifications
1-TB* 750-GB* 500-GB*
Dimensions
Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm
Length 100.4 mm 100.4 mm 100.6 mm
Width 69.9 mm 69.9 mm 70.1 mm
Weight 115.0 g 115.0 g 92.0 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.4 ms 1.5 ms 3 ms
Average (read/write) 10 ms 11 ms 13 ms
Maximum 12 ms 14 ms 24 ms
Logical blocks 1,938,921,461 1,465,149,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications 95

DVD±RW SuperMulti DL Drive specifications
Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW

ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-
CD, Video CD), Multisession CD (Photo-CD, CD- DVD+R, DVD+RW, DVD-R, DVD-RW,
EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-RAM
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 μm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buffer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
96 Chapter 9 Specifications

10 Backing up, restoring, and recovering in
Windows 8.1
This chapter provides information about the following processes:

● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
See Creating HP Recovery media on page 97.
2. Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
Creating recovery media and backups 97

● If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to http://www.hp.com/support, select your country or region, and
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 99.
Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 99.
● If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see Recovering using HP Recovery Manager
on page 99. If you have not already created recovery media, see Creating HP Recovery media
on page 97.
98 Chapter 10 Backing up, restoring, and recovering in Windows 8.1

● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see Recovering using HP
Recovery Manager on page 99.
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only) on page 100.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see Creating HP Recovery media on page 97.
Using HP Recovery media, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-
related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know

● HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media on page 97.
● To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see Creating HP Recovery media on page 97.
● If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to http://www.hp.com/support, select your country or region, and
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
Restore and recovery 99

1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 100.
Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media on page 97.
Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
100 Chapter 10 Backing up, restoring, and recovering in Windows 8.1

11 Backup and Recovery in SUSE Linux
Recovery after a system failure is as good as your most recent backup. As you add new software and data
files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Backing up your information

You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, or discs. Back up your
system at the following times:
● At regularly scheduled times
● Before the computer is repaired or restored
● Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1. Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home
directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. Select the Optical Disk option.
5. Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest
version.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery

Recovery allows you to repair or restore the computer to its original factory state. You can create an HP
Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the
computer to its factory condition from the HP dedicated recovery partition on the hard drive.
Backing up your information 101

CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you
have created and any software installed on the computer are permanently removed. The recovery tool
reinstalls the original operating system and HP programs and drivers that were installed at the factory.
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be
restored from a backup.
To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To
create the recovery disc:
NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.
1. Select Computer > More Applications.

2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane.
3. Follow the on-screen instructions to create an image file to burn a recovery disc.
To restore the computer from the recovery disc, follow these steps:
1. If possible, back up all personal files.
2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and
then press enter.
5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
NOTE: You can also restore the computer from the partition by restarting the computer, and then pressing
the f11 key.
If you are unable to boot (start up) your computer from the hard drive partition with the primary operating
system or from the recovery partition, and you did not create a system recovery disc, you must purchase a
SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system. For additional
information, see the Worldwide Telephone Numbers booklet.
102 Chapter 11 Backup and Recovery in SUSE Linux

12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 103

Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
104 Chapter 12 Power cord set requirements

Country/region Accredited agency Applicable note number
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall
plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI
or ASTA marks.
Requirements for specific countries and regions 105

106 Chapter 12 Power cord set requirements

13 Recycling
Battery
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
Display
WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
CAUTION: The procedures in this chapter can result in damage to display components. The only
components intended for recycling purposes are the liquid crystal display (LCD) panel and the backlight.
When you remove these components, handle them carefully.
NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that
might require special handling at end-of-life. Disposal of mercury may be regulated because of
environmental considerations. For disposal or recycling information, contact your local authorities, or see the
Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
This section provides disassembly instructions for the display assembly. The display assembly must be
disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such
as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer
model to another.
Perform the following steps:

1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
Battery 107

2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the
display bezel until the bezel disengages from the display assembly.
3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5. Remove all screws (1) that secure the display panel assembly to the display enclosure.
108 Chapter 13 Recycling

6. Remove the display panel assembly (2) from the display enclosure.
7. Turn the display panel assembly upside down.

8. Remove all screws that secure the display panel frame to the display panel.
9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display
panel frame.
10. Remove the display panel frame (2) from the display panel.
11. Remove the screws (1) that secure the backlight cover to the display panel.
Display 109

12. Lift the top edge of the backlight cover (2) and swing it outward.
13. Remove the backlight cover.

14. Turn the display panel upright.
15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Turn the display panel upside down.

17. Remove the backlight frame from the display panel.
WARNING! The backlight contains mercury. Exercise caution when removing and handling the
backlight to avoid damaging this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel.
20. Remove the screws (2) that secure the LCD panel to the display rear panel.
21. Release the LCD panel (3) from the display rear panel.
Display 111

22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel.
24. Recycle the LCD panel and backlight.

Index
A components DVD±RW SuperMulti DL Drive

AC adapter 7 bottom 12 specifications 96
action keys display 5
identifying 11 front side 6 E
antennas left side 7 electrostatic discharge 38
illustrated 20 right side 6 equipment guidelines 40
removing 82, 83 top 8 esc key, identifying 11
spare part number 25 computer major components, Ethernet, product description 3
audio, product description 3 illustrated 15 external media cards 3
audio-out (headphone)/audio-in Computer Setup external monitor port, identifying 7
(microphone) jack 7 navigating and selecting 89
restoring factory settings 90 F
B computer specifications 93 fan
backup 101 connector, power 7 illustrated 19, 26
backups 97 connectors, service considerations removing 63
base enclosure 37 fn key, identifying 11
illustrated 19
spare part number 25 D G
battery deleted files graphics, product description 1
illustrated 19 restoring 98 grounding guidelines 38
removing 41 display assembly guidelines
spare part number 25 illustrated 16 equipment 40
battery bay, identifying 12 removing 49, 77 grounding 38
battery lock and unlock latch, spare part numbers 16 packaging 39
identifying 12 display assembly subcomponents transporting 39
battery release latch 12 illustrated 20 workstation 39
BIOS removing 49, 77
determining version 85, 90 display bezel H
downloading an update 86, 91 illustrated 20 hard drive
updating 85, 90 removing 50, 79 illustrated 19, 22
Bluetooth label 14 spare part number 25 precautions 38
boot order display cable product description 2
changing HP Recovery Manager illustrated 20 removing 59
100 removing 81 spare part number 31
bottom 14 spare part number 25, 30 specifications 95
buttons display enclosure Hard drive bracket
left TouchPad 8 illustrated 21 illustrated 22
power 10 removing 83 spare part number 25
right TouchPad 8 spare part number 25 hard drive bracket
display panel removing 60
C illustrated 21 hard drive light 8
cables, service considerations 37 product description 2 HDMI port
caps lock light, identifying 9 removing 51, 80, 81 identifying 7
chipset, product description 1 spare part number 26, 30
display specifications 94
Index 113

heat sink assembly service 13 P
illustrated 18 wireless certification 14 packaging guidelines 39
removing 18, 72 WLAN 14 plastic parts, service
hinges latch, battery release 12 considerations 37
illustrated 20 left cover Plastics Kit
removing 51, 80, 81 illustrated 23 illustrated 23
spare part number 25, 30 legacy support, USB 89 spare part number 25
HP PC Hardware Diagnostics (UEFI) lights pointing device 3
downloading 87, 92 AC adapter 7 ports
using 86 caps lock 9 external monitor 7
HP Recovery Manager hard drive 8 HDMI 7
correcting boot problems 100 mute 9 product description 3
starting 99 power 8, 9 USB 2.0 6
HP Recovery media RJ-45 (network) status 7 USB 3.0 7
creating 97 wireless 9 power button 10
recovery 100 identifying 10
HP Recovery partition M power button board
recovery 99 mass storage devices illustrated 17
removing 100 illustrated 22 removing 56
precautions 38 spare part number 25
I memory card reader, identifying 6 power connector cable
integrated numeric keypad, memory module illustrated 19
identifying 11 illustrated 19 removing 65
internal display switch, identifying product description 2 spare part number 25
5 removing 76 power connector, identifying 7
internal microphone, identifying 5 spare part number 25 power cord
microphone requirements for all countries
J product description 3 103
jacks minimized image requirements for specific
audio-out (headphone)/audio-in creating 99 countries and regions 104
(microphone) 7 minimized image recovery 99 set requirements 103
network 7 model name 1 spare part number 26, 27
RJ-45 (network) 7 mute light, identifying 9 power lights, identifying 8, 9
power requirements 3
K N processors 1
keyboard network jack, identifying 7 product description
illustrated 16 num lk key, identifying 11 audio 3
product description 3 chipset 1
removing 45 O display panel 2
keys operating system 4 Ethernet 3
action 11 optical drive external media cards 3
esc 11 illustrated 19, 22 graphics 1
fn 11 precautions 38 hard drive 2
num lk 11 product description 2 keyboard 3
Windows 11 removing 43 memory module 2
spare part number 26 microphone 3
L specifications 96 operating system 4
labels optical drive rear bracket optical drive 2
Bluetooth 14 removing 43 pointing device 3
regulatory 14 optical drive, identifying 6 ports 3
serial number 13 original system recovery 99
114 Index

power requirements 3 security cable slot, identifying 7 USB 3.0 port, identifying 7
processors 1 security, product description 4 USB board
product name 1 serial number 13 removing 70
security 4 serial number, computer 13 spare part number 17, 25
serviceability 4 service considerations USB legacy support 89
video 3 cables 37
wireless 3 connectors 37 V
product name 1 plastic parts 37 vents, identifying 7, 12
product name and number, service labels video, product description 3
computer 13 locating 13
serviceability, product description 4 W
R slots webcam
recovery 101 memory card 6 identifying 5
discs 97, 100 security cable 7 webcam light, identifying 5
HP Recovery Manager 99 speakers webcam/microphone cable
media 100 illustrated 19 illustrated 20
options 98 removing 71 removing 51, 80, 81
starting 99 spare part number 25 spare part number 25, 30
supported discs 97 specifications webcam/microphone module
system 99 computer 93 illustrated 20
USB flash drive 100 display 94 removing 50, 80
using HP Recovery media 98 DVD±RW SuperMulti DL Drive 96 spare part number 25
recovery media hard drive 95 Windows
creating 97 optical drive 96 File History 98
creating using HP Recovery supported discs restoring files 98
Manager 98 recovery 97 system restore point 97
recovery partition system board Windows key, identifying 11
removing 100 removing 66 wireless antennas
regulatory information spare part number 17, 66 illustrated 20
regulatory label 14 system recovery 99 removing 82, 83
wireless certification labels 14 system restore point spare part number 25
removal/replacement creating 97 wireless certification label 14
preliminaries 37 wireless light 9
procedures 41, 49 T wireless, product description 3
restore tools required 37 WLAN antennas, identifying 5
Windows File History 98 top cover WLAN device 14
right cover illustrated 16 WLAN label 14
illustrated 23 removing 53 WLAN module
RJ-45 (network) jack, identifying 7 spare part number 26 illustrated 17
RJ-45 (network) status lights, TouchPad removing 61
identifying 7 buttons 8 workstation guidelines 39
RTC battery TouchPad button board WWAN antennas, identifying 5
illustrated 19, 28 removing 57
removing 75 spare part number 17, 25, 57
Rubber Kit TouchPad zone, identifying 8
illustrated 23 transporting guidelines 39
Rubber Kit, spare part number 25 traveling with the computer 14
S U
Screw Kit, spare part number 25 USB 2.0 ports, identifying 6
Index 115

116 Index

15 Notebook PC

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HP 15 Notebook PC

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The information contained herein is subject to

Second Edition: November 2014

First Edition: August 2014

Document Part Number: 793335-002

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1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 5

3 Illustrated parts catalog .............................................................................................................................. 15

4 Removal and replacement procedures preliminary requirements .................................................................... 37

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10 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. 97

11 Backup and Recovery in SUSE Linux ........................................................................................................... 101

12 Power cord set requirements .................................................................................................................... 103

13 Recycling ................................................................................................................................................ 107

Index ........................................................................................................................................................... 113

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Product name HP 15 Notebook PC

Compaq 15 TouchSmart Notebook PC

Processors 5th generation Intel Core processors:

4th generation Intel Core processors:

Intel Core i5-4510U processor (2.0-GHz, 4-MB L2 cache, 1600-MHz DDR3L)

Intel Core i5-4210U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz DDR3L)

Intel Core i3-4030U processor (1.9-GHz, 3-MB L2 cache, 1600-MHz DDR3L)

Intel Core i3-4010U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz DDR3L)

Intel Core i3-4005U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz DDR3L)

3rd generation Intel Core processor:

Intel Core i3-3217U processor (1.8-GHz, 3-MB L2 cache, 1600-MHz DDR3L)

Intel Bay Trail M processors:

Intel Pentium N3540 processor (2.16-GHz, 2-MB L2 cache, 1333-MHz DDR3L)

Intel Pentium N3530 processor (2.58-GHz, 2-MB L2 cache, 1333-MHz DDR3L)

Intel Pentium N3520 processor (2.17-GHz, 2-MB L2 cache, 1333-MHz DDR3L)

Intel Celeron N2920 processor (1.86-GHz, 2-MB L2 cache, 1066-MHz DDR3L)

Intel Celeron N2840 processor (2.16-GHz, 1-MB L2 cache, 1333-MHz DDR3L)

Intel Celeron N2830 processor (2.42-GHz, 1-MB L2 cache, 1333-MHz DDR3L)

Intel Celeron N2815 processor (1.86-GHz, 1-MB L2 cache, 1066-MHz DDR3L)

Intel Celeron N2805 processor (1.46-GHz, 2-MB L2 cache, 1066-MHz DDR3L)

Chipset Intel HM76 Express Chipset

Intel Lynx Point-LP PCH

Intel Bay Trial - M SoC

Graphics Internal graphics:

Intel HD Graphics 5500 (5th generation Intel processors)

Intel HD Graphics 4400 (4th generation Intel processors)

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Intel HD Graphics 4000 (3rd generation Intel processors)

Intel HD Graphics (Intel Bay Trail-M processors)

Nvidia 820M N15V-GM 1 GB VRAM

Nvidia 820M N15V-GM 2 GB VRAM (HP 15/Compaq 15 only)

GPU power management enabled at launch

Support dynamic switching

Support HD Decode and HDMI

Touch screen, multi-touch enabled

Memory 1 or 2 customer-accessible/upgradable memory module slots (depending on model)

2 slots: DDR3L-1600MHz Dual Channel Support (Core processors)