Selective Suspend Causes USB Devices On USB Hub To Stop Working
Selective Suspend Causes USB Devices On USB Hub To Stop Working
Selective Suspend Causes USB Devices On USB Hub To Stop Working
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You may notice USB devices may stop functioning correctly when multiple devices connected to the same USB hub go into
selective suspend. In this post, we will identify the root cause of the issue, as well as provide the most suitable solutions to
resolve the issue on your Windows 11 or Windows 10 computer.
When this issue occurs, you’ll notice USB devices attached to the same hub are very slow or completely unresponsive. This
issue occurs when one of the devices on the hub receives a wake request while the other devices that are attached to the
same hub are going into selective suspend. If this happens before the suspend request has completed, the devices become
unstable.
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6/3/23, 7:10 PM Selective Suspend causes USB devices on USB hub to stop working
1. Restart PC
2. Disable and enable the USB Root Hub
3. Disable Power Management for USB Root Hub
4. Disable USB Selective Suspend feature
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Restart PC
You can begin troubleshooting to resolve the issue on your Windows 11/10 PC by restarting your system. If restarting the
computer fixes the problem, then good; otherwise you can try the next solution.
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6/3/23, 7:10 PM Selective Suspend causes USB devices on USB hub to stop working
This solution requires you to use Device Manager to disable and re-enable the USB Root Hub. This action lets the
controllers recover the USB port from its unresponsive condition.
To disable and re-enable the USB Root Hub on your Windows 11/10 PC, do the following:
On boot, Windows will automatically scan for hardware changes and reinstall all the USB Root Hub that you uninstalled.
After the computer restarts, check whether the problem is resolved. If not, try the next solution.
To disable Power Management for USB Root Hub on your Windows 11/10 PC, do the following:
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6/3/23, 7:10 PM Selective Suspend causes USB devices on USB hub to stop working
This solution requires you to disable the Selective Suspend feature. Keep in mind that when the Selective Suspend feature
is disabled on your Windows 11/10 device, all USB host controller drivers, USB ports and connected USB devices in the
system will be affected. The implication being, your PC will be unable to suspend any connected USB devices, and the USB
devices can continue to use power while connected to the USB port on the computer. In addition, the Allow the computer to
turn off this device to save power option will not appear on the Power Management tab for the USB Root Hub.
To disable the Selective Suspend feature via the Registry Editor, do the following:
Since this is a registry operation, it is recommended that you back up the registry or create a system restore point as
necessary precautionary measures. Once done, you can proceed as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\USB
If the USB key is not present, you can right-click on the Services sub-parent folder on the left navigation pane,
click New > Key to create the registry key and then rename the key as USB and hit Enter.
At the location, on the right pane, double-click the DisableSelectiveSuspend entry to edit its properties.
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6/3/23, 7:10 PM Selective Suspend causes USB devices on USB hub to stop working
If the key is not present, right-click on the blank space on the right pane and then select New > DWORD (32-bit) Value to
create the registry key and then rename the key as DisableSelectiveSuspend and hit Enter.
Alternatively, you can disable the USB Selective Suspend setting via Power Options.
That’s it!
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