MGKVP Sessertation
MGKVP Sessertation
MGKVP Sessertation
CERTIFICATE
Supervisor
Dr. Sanjay Singh
Assistant Professor
Department of Social Work
Mahatma Gandhi Kashi Vidyapith
Varanasi - 221002
ACKNOWLEDGEMENT
The successful completion of Project Report require efforts
of several intellectual minds. Working with NTPC Singrauli has
been a great learning experience for which I would like to extend
my sincere and heartfelt obligation towards all the personages who
have helped me in this endeavor.
Thanking You
ABHISHEK KUMAR SINGH
DECLARATION
From this list we can clearly see that all the major plant locations are in
outskirts of city which is on an average 30-40km away from city. Hence there
are no f a c i l i t i e s a v a i l a b l e i n t h a t a r e a s o t h e r e s p o n s i b i l i t y of a r r a n g i n g
a l l f a c i l i t i e s l i k e accommodation, hospital, education facilities, recreation facilities
etc. is on company. To make employees work in such a locationthe
companymust provide all facilities in addition to lucrative packages. Attrition rate and
Retention rate o f e m p l o y e e s i s g r e a t l y a f f e c t e d b y t h e k i n d of k i n d o f
f a c i l i t i e s p r o v i d e d i n township.
Hence seeing importance of welfare facilities in controlling attr
i t i o n r a t e a n d maximizing employee retention of company my research
was focused on to measure employee satisfaction with facilities provided in the
township and find the loopholes between
facilities provided and expected by employees and to provide suggestion tof i l l
those loopholes and to increase employee satisfaction to suggest measu
r e s t o overcome the loopholes.
OBJECTIVES OF THE STUDY
To know the effectiveness of welfare facilities provided in township.
To provide suggestions to fill those loopholes and to increa
s e e m p l o y e e satisfaction.
Coalbasedpowergenerationhasregisteredagrowthof9.26perce
ntin April 2022as compared to April 2021and growth of
2.25per cent as compared to March2022.
Total power generation has also increased in April 2022to
1,36,565MU from 1,33,584MU in March 2022.
COMPAN
Y
PROFILE
The Company – An Overview
NTPC Limited is the largest
power generating company
of India. A public sector
company, it
was incorporated on 7
Nov.1975 to accelerate power develop
ment in the country as a whollyowned
company of the Government of
India. At present, Government of India holds 89.5% of the total equity
shares of the company and the balance 10.5% is held by FIIs,
Domestic Banks, Public and others. Within a span of 32 years, NTPC
has emerged as a truly national power company, with power
generating facilities in all the major regions
of thecountry. NTPC is emerging as a diversified power major with presence i
n the entire valuechain of the power generation business. Apart from
power generation, which is the m a i n
stay of the company, NTPC has already ventured into cons
u l t a n c y , p o w e r trading, ash utilization and coal mining.
NTPC ranked 317 thin the 2009, Forbes Global 2000’ ranking of the World’s
biggest companies.The total installed capacity of the company is
31’704MW {including JVs} with 15coal based and 7 gas based stations,
located across the country. In addition under JVs,3 stations are coal based and
another station uses naphtha / LNG as fuel. By 2017, the power generation
portfolio is expected to have a diversifiedfuel mix with coal based
capacity of 53000 MW, 10000 MW through gas, 9000 Through
Hydrogeneration, about 2000 MW from nuclear sources and around
1000MW from Renewable Energy Sources
(RES)N T P C h a s a d o p t e d a m u l t i p r o n g e d g r o w t h s t r a t e g y w h
i c h i n c l u d e s c a p a c i t y addition through green field project,
expansion of existing stations, joint ventures, subsidiaries and takeover
of
stations. NTPC has been operating its plants at high efficiency levels. Althoug
h the companyh a s 1 7 . 7 5 % o f t h e t o t a l n a t i o n a l c a p a c i t y , i t c o
n t r i b u t e s 2 7 . 4 0 % o f t o t a l p o w e r generation due to its focus on high
efficiency. In October 2004, NTPC launched its Initial Public Offering (IPO)
consisting of 5.25%as fresh issue and 5.25% as offer for sale by Government
of India. NTPC thus became a listed company in November 2004 with the
Government holding 89.5% of the equity share capital. In February 2010, the
Shareholding of Government of India was reduced from 89.5% to 84.5%
through Further Public Offer. The rest is held by Institutional Investors
and the Public.
At NTPC, People before Plant Load Factor is the mantra that guides
all HR
related policies. NTPC has been awarded No.1, Best Workplace in India amo
ng largeo r g a n i z a t i o n s a n d t h e b e s t P S U f o r t h e y e a r 2 0 1 0 ,
by the Great Places to
W o r k Institute, India
Chapter in collaboration with
The Economic Times.
PROFILE OF NATIONAL
THERMAL POWER CORPORATION LTD
DATE OF INCORPORATION:
India’s largest power company, NTPC was set up in
1 9 8 2 t o a c c e l e r a t e p o w e r development in India
.
BUSINESS:
NTPC has already ventured into consultancy, power trading, ash utilization
and coalmining.
POSITION IN WORLD:
NTPC ranked 317thin the ‘2009, Forbes Global 2000’ ranking of the
World’s biggest companies.
SUBSIDIARIES OF NTPC.
NTPC is having 05 subsidiaries.
1.NTPC VidutVapar Nigam Ltd 100%
2.NTPC Hydro Ltd 100%.
3.NTPC Electric Supply Co. Ltd 100%.
4.Kanti Bijlee Utpadan Nigam Ltd 51%.
5.Bhartiya Railbejlee Company Ltd. 74%
NATIONAL THERMAL
POWERCORPORATION
NationalThermalPowerCorporationLimited,isanIndianpublic
sector undertaking which is engaged in generation of
electricity and allied activities.The headquarter sof the
company is situated at NewDelhi. NTPC' score function is
the generation and distribution of electricity to State
Electricity Boards in India. It is the largest power company
in India with an electric power generating capacity of
67,907MW.Although the company has approx. 16% of the
total national capacity, it contributes to over 25% of total
powergenerationduetoitsfocusonoperatingitspowerplantsathi
gherefficiencylevels(approx.80.2%againstthenationalPLFrat
eof64.5%).
NTPCcurrentlyoperates55powerstations(24Coal,7combined
cyclegas/
liquidfuel,2Hydro,1Wind,and11solarprojects).Further,ithas9
coaland1gasstation,ownedbyjointventuresorsubsidiaries.
InMay2010,NTPCwasconferredMaharatnastatusbytheUnion
GovernmentofIndia.Itisranked400thintheForbes
Global 2000for 2016.
NTPCRanksBestamongIndianPSUsinworld'sbestEmployer202
0list byForbes.NTPC has been bestowed with the ‘India’s
Best Workplaces in Manufacturing2022
Top30’recognitionbytheGreatPlacetoWork
Institute.Thisisfifthyearinarow,NTPChasbeenbestowedwitht
he recognition.
Company’s Vision andMission
Vision:
TO BE THE WORLD’S LEADING POWER COMPANY, ENERGIZING
INDIA’S GROWTH.
Mission:
PROVIDE RELIABLE POWER AND RELATED SOLUTIONS IN AN
ECONOMICAL, EFFICIENT AND ENVIRONMENT FRIENDLY
MANNER, DRIVEN BY INNOVATION AND AGILITY.
Core Values:
What Is the 5S System?
The 5S system is a lean manufacturing tool that improves workplace
efficiency and eliminates waste. There are five steps in the system, each
starting with the letter S:
1. Sort 2. Set In Order 3. Shine 4. Standardize 5. Sustain
The Steps of 5S
5S was created in Japan, and the original “S” terms were in Japanese, so
English translations for each of the five steps may vary. The basic ideas and
the connections between them are easy to understand, though.
Highlights:
It is the first and the oldest unit of NTPC. NTPC Singrauli Unit 1, the oldest Unit of
NTPC has emerged as the top- performing Unit in the country in the first quarter of the
financial year, as per the data released by Central Electricity Authority (CEA).Three units
(1, 4,5) of 200MW have achieved PLF of 101.96 per cent, 101.85 per cent and 100.35 per
GOVERNING BODIES OF NTPCcent respectively in FY 2021.
SINGRAULI
Shri Gurdeep Singh
Chairman & Managing Director
Shri VidyadharVaishampayan
Independent Director
“H u m a n R e s o u r c e M a n a g e m e n t i s t h a t p a r t o f m a n a g e
m e n t p r o g r e s s w h i c h i s primarily concerned with the human
constituents of the organization.”-F.E.L. Brech.
Human Resource Management is a process of bringing pe
ople and organizationtogether so that the goal of each are met. It
is that part of management process which is concerned with the
management of human resource in an organization. It tries to
secure the best from people by winning their wholehearted
cooperation.
In short
Itm a y b e d e f i n e d a s t h e a r t o f p r o c u r i n g , d e v e l o p i n g a
n d m a i n t a i n i n g c o m p e t e n t workforce to achieve the goal of an
organization in an effective and efficient manner.
CHALLENGES FACED BY HRM
1) Vision Penetration:
Evolving the right vision is an entrepreneurial or top mgmt.
function, but its utility increases immensely if it percolates, and is
understood and accepted down the line.
2) Changes in legal environment:
To meet with the increasing changes in the legal environment,
necessary adjustments will have to be made so that greater utilization
of human resources can be achieved.
3) Technological Advances:
In the wake of technological advances new jobs will be created and
many old jobs will become redundant.
The HR/ Personnel manager must be fair and firm
, t a c t f u l a n d r e s o u r c e f u l , sympathetic, and considerate,
knowledgeable about labour laws, have a broad social outlook,
and have competence and confident.
HUMAN RESOURCE DEPARTMENT OF
SSTPS
HR Vision
"To enable our people to be a family of committed world class
professionals."
There are four building blocks on which the HR system is based:-
Competence building
Commitment building
Culture building
System building
The HR department of SSTPS has 10 sections that are
Employee Relation, Employee Services, Employee Development, Pers
onal Relation,Employee Benefit, Employee Development Centre, Corp
orate Social Responsibility,Hindi Cell, Township Administration and Law.
1. Employee Relation Section -
This section of HR sees and supervises
activities pertaining to unions, associations and amicable employee relation sc
enario. Italso coordinates the various participative forums in the plant. This
section also covers various labours laws and statutory provisions under
the law of land. This section also coordinates the C.I.S.F and plant security.
3. Employee Development -
This section of HR sees through the
performancemanagementsyste m, the manpower development pat
tern through industrial engineering. It also coordinates the
promotional activity of both executive andn o n -
executive through variousHR initiatives taken for the
i n t e g r a t e d development of NTPC employees.
4. Employee Benefit-
This section of HR takes care of various employee benefit aspects such
as loan, advances, reimbursement etc.
5. Personal Relation -
This section takes care of media management, the print/electronic
media in SSTPS.
6. Employee Development Centre -
The EDC takes care of training and
development aspects of employees that covers employee induction
training, training for career development and growth, training for skill up
gradation.
7. Hindi cell -
The Rashtra Bhasha cell of HR constantly endeavours and works
for the enhancement of reading and writing of employees. It
constant works to motivate employee to day-to-day official works in
Hindi as per as possible.
9. Township Administration-
This section of HR takes care of quarter allotment to employees, the
township security, the administration of shopping complex and
vigilance over the landed properties of NTPC in the area.
10.HR Law
- This section of HR takes care of the judicial aspects starting
froml a b o r l a w s i n t h e c o u r t s o f N T P C , l e g a l v o t i n g o f c o n t
r a c t s a n d v a r i o u s documents that are used in various HR activities.
OBSERVATION
Being as a trainee in one of the best public organization
“National Thermal Power Corporation, {NTPC}”;
I found that company’s main target and motto is
to maintain its policy, improvement in the system function by
providing the utmost atmosphere of safety and security of the
lives and good.
The ‘positive attitude’, ‘team spirit’ and ‘Can do
i t s p i r i t ’ o f N T P C a n d employees of NTPC has made
them to hold and stand in its position and lead in the nation.
NTPC is an environmentally friendly company, which is havi
ng abundant plantation and greenery.
EMPLOYEE WELFARE
INTRODUCTION
On the positive side, it deals with the provision of opportunities for
the worker and his/her family fir a good life as understood in its most
comprehensive sense.
‘Employee welfare defines as “efforts to make life worth living for workmen”.
These efforts have their origin either in some statute formed by the
state or in some local custom or in collective agreement or in the
employer’s own initiative.
Employee welfare means “the efforts to make life worth li
ving for workmen.”
According to Todd “employee welfare means anything done for
the comfort and improvement, intellectual or social, of the
employees over and above the wages paid which is not a necessity of the
industry.
“In India, welfare is of the statutory and the non-statutory kinds. Though
statutory welfare ensures the minimum of facilities and
reasonably good working condition, employers are free to provide,
non-statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees.
WHY WELFARE?
In India, welfare is of the statutory and the non-statutory kinds.
Though statutory welfare ensures the minimum of facilities and
reasonably good working condition, employers are free to provide,
non-statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees. Why is such
organization involved in extensive welfare measures? These questions
can be viewed from the point of view of workers, the unions, and the
employers. From the point of view of workers, welfare measures
must eliminate risk and insecurity. This is to ensure their personal
safety and provide them with equipment and atmosphere needed
to draw a fair day’s wage without any feeling of guilt. Given workers
economics constraints, probably due to large families, organizations
should provide facilities such as transport, medical aid, crèches, and
subsidized food required by the workers.
Principle of Employees Welfare:
Welfare will help to minimize the misunderstanding Employees
welfare is dependent on certain basic principle the following are to be kept
in mind successful implementation of any welfare programs is organization.
EMPLOYEE BENEFITS
The EB section headed by Mr. Aseem Shekhar Singh (Sr. Manager [HR-EB])
looks after the various areas such as Performance Management System
(PMS), Human Resources Development (HRD), Office Administration, Estate
Office & Employee’s Benefits.
This section is divided into two sub sections. One is headed by Mr. Saket Jha
(Time Office) & another is headed by Mr. Rakesh (Separation Cell).
Its functions are manifold. Its function is as under:
3. Employee Advances
Sanction of House Building Advance.
Sanction of Conveyance Advance.
Sanction of Personal Computer Advance.
Sanction of Furnishing household item Advance.
Sanction of Multipurpose Advance.
Sanction of Medical Advance.
4. Incentive Scheme
Sanction of incentive for promoting Small Family Norm.
Terminal/Insurance Benefits.
Ensuring insurance of HBA amount sanctioned to employees.
5. Terminal/Insurance Benefits
There are two broad groups of welfare measures. They are namely:-
Workshop {room} sanitation and cleanliness,
t e m p e r a t u r e , h u m i d i t y , ventilation, lightning.
2) Conveniences: -
Factory health centers: -dispensary, ambulance,
e m e r g e n c y a i d , f a m i l y planning services.
4) Worker’s recreation: -
Indoor games: - strenuous games to be avoided during of work.
5) Worker’s Education: -
Antennal and postnatal care, maturity aid, crèche and child care.
2) Schools
4) Other facilities
Water Supply
The total population of NTPC has been covered under the water supply
arrangement up to 31.04. 2010.In regard to availability of water there
is 100% satisfaction to the employees in the company.
Educational Facilities
The Company has established three schools inside the residential township
namelyKendriya Vidyalaya , St. Joshep school,DAVschools
, Sharshavati shishu mandir.Other schools running in this area are
also supplementing the educational facilities. The no. of school going
children is 25512 and buses were available for them. Students from cities
like Shaktinagar and small towns such as S i n g r a u l i , Bina , and
Anpara, come to study in these 3 schools.
Medical Facilities
The Company is having dispensaries and having 01 hospital. All the
dispensaries are well equipped with doctors and trained manpower and
ambulance to attend an emergency besides giving service on the round the
clock basis.
Recreational Facilities
In NTPC, adequate recreational facilities for the employees and their family
member have been developing
.
There are two clubs inside the boundary: VRC known as Vidyut Nagar
recreation center and NTPC CLUB. There are two gyms with the latest
machines. Also the club and VRC have swimming pools, libraries, cafeterias,
swings and other recreational features. NTPC S i n g r a u l i has two shopping
centers which caters to the need of employees and their families as well as
other people, and the Silver Jubilee Park (formerly known as Central Park), a
fountain park in front of new market and numerous small parks for children
and employees for recreation. It also has a helipad for landing of small
helicopter (though not well maintained). There is a MAHARANA PRATAP
sports stadium inside the campus which is equipped with floodlights for
day/night domestic tournaments. The township has well paved roads and also
recently company provided Tata sky connection at home for all employees
Ladies Club
Seeking Feedback
We actively seek and encourage employee feedback to
e n s u r e t h a t o u r H R interventions and practicesremain relevant and
meaningful. Weregularly conduct Employee Satisfaction and Organizational Climate
Surveys
Recruitment
We believe in the philosophy of 'Grow your own timber'. Our 'Executive
Trainee ‘scheme was introduced in 1977 with the objective of raising a cadre
of home-grown professionals. First Division Graduate Engineers/
Post graduates are hired throughn a t i o n w i d e o p e n c o m p e t i t i v e e x a m i n a t i o n s a n
d c a m p u s r e c r u i t m e n t s . H i r i n g i s followed by 52 weeks of fully paid induction
training.
RESEARCH
METHODOLOGY
RESEARCH METHODOLOGY
INTRODUCTION
Research is a term stand for “A careful investigation or
enquiry especially through search for new fact in any
branch of knowledge”.
R e s p o n s e s o f E m p l o y e e s t h r o u g h
Questionnaire.
P e r s o n a l I n t e r v i e w w i t h t h e
Employees of NTPC.
B.Secondary Data: -
Secondary data are the data, which already exists and
were collected for some other purpose or for similar
previous studies. Secondary data were proved to be
instrumental in structuring the questions to be asked for
collecting primary data.
Various books on Human resources.
Website of NTPC, www.ntpc.co.in
NTPC documentand magazines.
J o u r n a l s .
2) RESEARCH APPROACH: -
Primary data can be collected in several different ways
these methods ofcollecting primary data are called research
approaches. Research approaches are of followingtypes: -
Observational research
Focus group research
Survey research
Experimental research.
Behavioural data research
Exploratory research
F o r t h i s p r o j e c t t h e survey research m e t h o d w a s a d o
p t e d , a n d a s u r v e y w a s conducted in which
employees were interviewed and made to fill
questionnaireto know how far employees are satisfied of
NTPC.
3) RESEARCH INSTRUMENT: -
The two main research instruments in collecting primary data
are:
A)PERSONNEL INTERVIEW B) QUESTIONNAIRE
A) Personnel Interview
It is one of the important sources to collect primary data.
Through personnel interview interviewer can ask question
according to research requirement. Data which is collect by
personnel interview is more reliable than other sources.
B) Questionnaire
Questionnaires consist of a set of questionspresented
to the respondent for
their a n s w e r . B e c a u s e o f i t s f l e x i b i l i t y t h e q u e s t i
o n n a i r e i s b y f a r t h e m o s t c o m m o n instrument used to
gather primary data. Questionnaire needs to be carefully
developedandtested before they are actually used on a
large scale. The questionnaire for the research was framed
in a clear manner such that it enables the respondents to
understand and answer the question easily.
The questionnaire was designed in such a way that the
questions are short and simple and is arranged in a logical
manner.
LIMITATION
I personally found some of the limitations while completing my
training and project report from this organization.
The busy schedule of concerned executives who were guiding us in
the making of the project. Some of the times it was not very
easy for me to get the exact and accurate material for my
project report.
1.The Confidential documents are not accessible
2.Lack of time for the employees to respond
3.Some employees shown unwillingness to answer the questionnaire
4.Some respondents were influenced if there may be any consequences from
the Management or their colleagues
5.Couldn’t cover all the departments because they were spread into many
6.Employees are on Leave.
DA
TA
CO
LL
EC
TIO
DATA COLLECTION AND
TABULATION
8%
2%
YES
NO
OTHERS
90%
Chart Title
120%
100%
80%
60%
40%
20%
0%
YES NO OTHERS
PERCENTAGE OF RESPONDENT
YES NO OTHER TOTAL
QUESTIONNAIRE
1. Are you satisfied with the overall working environment&conditions?
a) Yes
b) No
c) Other: ___________
2. Do you feel safe and secure at your workplace?
a) Yes
b) No
c) Other: ___________
3. Are you provided with the necessary tools and equipment to perform your
job effectively?
a) Yes
b) No
c) Other: ___________
4. Do you receive regular training and development opportunities to enhance
your skills?
a) Yes
b) No
c) Other: ___________
5. Are you given clear job responsibilities and expectations?
a) Yes
b) No
c) Other: ___________
6. Is there open and effective communication between management and
employees?
a) Yes
b) No
c) Other: ___________
7. Are you satisfied with the work-life balance provided by the organization?
a) Yes
b) No
c) Other: ___________
8. Are you aware of the facilities that must be provided to you under law ?
a) Yes
b) No
c) Other: ___________
9. Are you fairly compensated for your work?
a) Yes
b) No
c) Other: ___________
10. Are you provided with opportunities for career growth and
advancement?
a) Yes
b) No
c) Other: ___________
11. Is there a mechanism in place to address and resolve workplace
conflicts or grievances?
a) Yes
b) No
c) Other: ___________
12. Are you encouraged to provide feedback and suggestions for
improvement?
a) Yes
b) No
c) Other: ___________
13. Are there sufficient breaks and rest periods during your workday?
a) Yes
b) No
c) Other: ___________
14. Do you have access to adequate healthcare benefits?
a) Yes
b) No
c) Other: ___________
15. Is the workload manageable within regular working hours?
a) Yes
b) No
c) Other: ___________
16. Are you satisfied with the level of recognition and appreciation
received for your work?
a) Yes
b) No
c) Other: ___________
17. Does the organization provide a clean and hygienic work
environment?
a) Yes
b) No
c) Other: ___________
18. Is there a system in place to ensure fair and unbiased performance
evaluations?
]a) Yes
b) No
c) Other: ___________
19. Are you provided with opportunities for skill development and
training?
a) Yes
b) No
c) Other: ___________
20. Does the organization have policies in place to prevent discrimination
and harassment?
a) Yes
b) No
c) Other: ___________
21. Do the artificial light successfully cover all the darkness were no
natural light reached?
a) Yes
b) No
c) Other: ___________
22. Are there any adequate measures to manage work-related stress?
a) Yes
b) No
c) Other: ___________
23. Is there proper arrangement of clean drinking water?
a) Yes
b) No
c) Other: ___________
24. Do the management ask your opinion toward improving your
working condition?
a) Yes
b) No
c) Other: ___________
25. Is there a fair system for promotion and career growth within the
organization?
a) Yes
b) No
c) Other: ___________
26. Does the organization provide opportunities for collaboration and
teamwork?
a) Yes
b) No
c) Other: ___________
27. Is the safety management of the industry efficient enough to avoid
accident?
a) Yes
b) No
c) Other: ___________
28. Are you satisfied with the organization's policies on work hours and
overtime?
a) Yes
b) No
c) Other: ___________
29. Is there a provision for safety against dust, fume, explosive substances
other dangerous gases etc?
a) Yes
b) No
c) Other: ___________
30. Do the trade union take active part in solving problem?
a) Yes
b) No
c) Other: ___
References
https://en.m.wikipedia.org/wiki/Electricity_sector_in_India
https://www.ntpc.co.in/
https://en.m.wikipedia.org/wiki/Singrauli_Super_Thermal_Power_Station
https://www.ntpc.co.in/index.php?option=com_content&iD=312&Itemid
https://coalhandlingplants.com/coal-handling-plant/
https://www.mechstudies.com/thermal-power-plant/