SMPBPO102 - 004 v2014 QCCI
SMPBPO102 - 004 v2014 QCCI
SMPBPO102 - 004 v2014 QCCI
Fundamentals of
Business Process Outsourcing 102
Session Objectives
Define problem
• When, What, How Much, Who, Where
• Without complete information and understanding of the
problem, the casual causes and then the root causes
associated with the problem cannot be identified
Identify team
• Project lead
• Core team members
• Additional resources
Determine Main Causes
• Groups of 5 students
• Identify a Problem and use the 5 Whys to determine Root
Cause of the Problem
• 30 minutes group work
• 30 minutes group presentation
Summary