Cenro Flowchart

DEPARTMENT OF ENVIRONMENT AND
NATURAL RESOURCES (DENR)

CITIZEN’S CHARTER
st
2023 (1 Edition)
DENR CENR, PENR AND REGIONAL OFFICES
ADMINISTRATIVE AND FINANCE

(INTERNAL AND EXTERNAL SERVICES)
RO-AF-01 ISSUANCE OF CERTIFICATION OF NO RECORDS/ 134
APPEAL/MOTION FOR RECONSIDERATION, ETC.
RO-AF-02 AUTHENTICATION OF RECORD/S 138
RO-AF-05- PROCESSING OF PAYMENT OF CLAIMS 142

06-07
ADMINISTRATIVE AND FINANCE

(EXTERNAL SERVICES)
RO-AF-03 SALE OF BIDDING DOCUMENTS 168
FORESTRY
(EXTERNAL SERVICES)
RO-F-01 ISSUANCE OF PRIVATE TREE PLANTATION 171
REGISTRATION (PTPR)
RO-F-03a ISSUANCE OF CERTIFICATE OF VERIFICATION 174

(COV) FOR THE TRANSPORT OF PLANTED TREES
WITHIN PRIVATE LAND, NON-TIMBER FOREST
PRODUCTS EXCEPT RATTAN AND BAMBOO
RO-F-03b ISSUANCE OF CERTIFICATE OF LUMBER ORIGIN 178
(CLO) FOR PROCESSED LOGS/LUMBER FROM
WOOD PROCESSING PLANT (WPP) TO OTHER WPP
OR DESIRED DESTINATION/S
RO-F-04 APPLICATION FOR CHAINSAW REGISTRATION 182
RO-F-05 ISSUANCE OF TREE CUTTING AND/OR EARTH 186

BALLING PERMIT FOR TREES AFFECTED BY
PROJECTS OF NATIONAL GOVERNMENT AGENCIES
(DPWH, DOTr, DepEd, DA, DOH, CHED, DOE, and NIA)
RO-F-06 ISSUANCE OF TREE CUTTING PERMIT FOR 190

PLANTED TREES AND NATURALLY GROWING
TREES FOUND WITHIN PUBLIC PLACES (PLAZA,
PUBLIC PARKS, SHOOL PREMISES OR POLITICAL
SUBDIVISIONS) FOR PURPOSES OF PUBLIC SAFETY
Page 1 of 258
RO-F-07 ISSUANCE OF PRIVATE LAND TIMBER PERMIT 194
(PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL
PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN
TREES WITHIN PRIVATE/TITLED LANDS
LAND
(EXTERNAL SERVICES)
RO-L-01 ISSUANCE OF CERTIFICATION OF LAND 205
CLASIFICATION STATUS
RO-L-02 ISSUANCE OF SURVEY AUTHORITY 209
RO-L-03 APPLICATION FOR FREE PATENT (AGRICULTURAL) 215
RO-L-04 APPLICATION FOR FREE PATENT (RESIDENTIAL) 225
FEEDBACK AND COMPLAINTS MECHANISM 234
LIST OF OFFICES 237
Page 2 of 258
Administrative and Finance
(Internal and External Services)
Page 3 of 258
CITIZEN’S CHARTER NO. RO-AF-01. ISSUANCE OF CERTIFICATION OF NO
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
This Certification is made upon request of DENR personnel, official or external party of No Records/Appeal/Motion for
Reconsideration, etc. being filed in the DENR. The purpose for the request is included in the Certification.
Office or Division: Records Unit/Section,
DENR CENR, Implementing PENR, PENR and Regional Offices
Classification: Simple
Type of Transaction: G2B - Government to Business
G2C - Government to Citizen
G2G - Government to Government
Who may avail: Internal: Regular Employee of DENR, including its Bureaus and Attached Agencies
External: Contract of Service Personnel, LGU and other government agencies or
instrumentalities and private individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished customer FOI request form (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
2. Government issued ID (present 1 original) Requesting Party
Additional if from other Government Sector
3. Official Letter Request (1 original) Requesting Party
Additional if Requesting Party is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer or Notary Public
Page 4 of 258
FEES TO PROCESSIN PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID G TIME RESPONSIBLE
1. Submit accomplished 1. Receive, and check the
request form and completeness of submitted Receiving/Releasing
complete requirements to requirements, stamp the date Clerk
None 5 min.
Receiving/ Releasing and time on documents and
Clerk forward all documents to Records Unit/Section
action officer
1.1. None 1.1. Verify all requirements and Records Officer
indicate amount to be paid None 5 min.
in the Request Form Records Unit/Section
1.2. None 1.2. Approve and sign Request Records

Form Officer/Alternate
None 5 min.
Officer
Records Unit/Section
1.3. None 1.3. Prepare Order of Payment Records
Officer/Credit Officer
CENRO Records
Unit/Section
Accounting
None 15 min.
Personnel
PENRO/Regional
Office Accounting
Unit/Section
MSD Chief
Page 5 of 258
1.4. None 1.4. Approve Order of Payment PENRO/Regional
Office Accountant
/CENR Officer or
None 5min. designated
representative
2. Pay to the Cashier the 2. Accept payment and issue Php 25.00
Certification Fee Official Receipt Collecting Officer
Certificatio
5 min. Credit Officer
n Fees***
Cashier Unit/Section
2.1. None 2.1 Check the Official Receipt. Records Officer

Verify, prepare and initial Records Unit/Section
4 hrs
the Certification
* Regional Office None

Legal Division to verify record Chief
prepare and affix initial on the 1 day
Lega/Designated
Certification staff
(if applicable)
2.2 . None 2.2. ** PENRO/CENRO Chief
Review and affix Initial on None 10 min. Concerned
the Certification Unit/Section
Page 6 of 258
2.3None 2.3. Determine accuracy of the Head of Office or
Certification and affix Records Officer or
signature None 5 min. Designated
Representative
3. Receive the approved 3. Release the approved
Receiving/Releasing
Certification Certification to the client
None 10 min. Clerk
CENRO/PENRO
5 hours & 5 min.
Php 25.00 Simple
Certificatio Regional Office
TOTAL: 1 day & 55 min.
n Fees***
TAT does not include waiting time

and is the minimum processing
time up to three (3) working days
*If transaction is in the Regional Office

**If transaction is in the CENR, Implementing PENR, and PENR Offices
***Except when covered by Official Letter Request
Page 7 of 258
CITIZEN’S CHARTER NO. RO-AF-02. AUTHENTICATION OF RECORD/S*
Authentication of record/s is made by a requesting party (DENR personnel, official or external clientele) for a certified true
copy of a record/s issued by the DENR and being filed in the Records Unit/Section. The purpose for the request is included in
the Request Form.
Office or Division: Records Unit/Section,
DENR CENR, Implementing PENR, PENR and Regional Offices
Who may avail: Internal: Regular Employee of DENR, including its Bureaus and Attached Agencies
External: Contract of Service Personnel, LGU and other government agencies or
instrumentalities and private individuals
1. FOI Request Form (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
2. Government issued ID (present 1 original) Requesting Party
Additional if from the Government Sector
3. Official Letter Request (1 original) Requesting Party
Additional if Requesting Party is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer, Public Attorney’s Office
(PAO) or Notary Public
Page 8 of 258
FEES TO BE PROCESSING PERSONS
PAID TIME RESPONSIBLE
1. Submit accomplished 1. Receive, check, and stamp date
request form and and time on document. Upload
complete the document to Document Receiving/Releasing
requirements to Tracking System. Forward None 15 min. Clerk
Receiving/ Releasing document to the concerned Records Unit/Section
Clerk Action Officer
1.1. None 1.1. Check the availability of 30 min.

records.
to Records Officer
Process the request
3 hours Records Unit/Section
(photocopy and stamp
“Certified True Copy”) and
sign the certification or
documents.
Indicate amount to be paid in None PENRO/Regional

the Request Form/Order of Office Accountant
Payment. /CENR Officer or
designated
representative
**Regional Office
Authentication of
Documents Legal Staff
1 day
Legal Division – Land Claims Regional Office
and Conflicts
Page 9 of 258
2. Pay to the Cashier the 2. Accept payment and issue Php 50.00
Authentication Fee. Official Receipt.
Authenticatio
n Fee***
per set +
Collecting Officer
Php 5.00 per 10 min. Credit Officer
page
Cashier Unit/Section
(Internal
Clients are free
of Charge)
2.1 . None 2.1 Check the Official Receipt and Records Officer
photocopy for filing. None 5 min.
3.Receive Authenticated 3.1 Release the approved Receiving/Releasing

document/s Authenticated document/s to Clerk
None 5 min.
the customer
Page 10 of 258
CENRO/PENRO:
3 hours & 35 min.
Php 50.00
Authenticatio If Land Claims and Conflicts
n Fee*** documents in the Regional Office:
1 day & 35 min.
TOTAL: per set +
TAT does not include waiting

Php 5.00 per time and is the minimum
page processing time up to three (3)
working days
*Confidential and Top Secret Documents are subject for approval of the Secretary and is not included in this process.
**If transaction is in the Regional Office
***Except those with Official Letter Request
Page 11 of 258
CITIZEN’S CHARTER NO. RO-AF-05-06-07. PROCESSING OF PAYMENT OF CLAIMS
This process includes processing of Obligation Request and Status (ORS) and Disbursement Voucher (DV), and
preparation, processing and issuance of Checks/LDDAP-ADA and corresponding Advices. This process is used to pay an
obligation to DENR employees, individuals, agencies or creditors for goods purchased and services rendered.
Office or Division: Accounting, Budget and Cashier Units/Sections, Finance and Administrative
Section/Division,
DENR CENR, PENR and Regional Offices
Classification: Complex
Highly Technical
Who may avail: Internal: Permanent Personnel
External: Personnel under Contract of Service, Job Order Service Provider and
Supplier

General Requirement
● Disbursement Voucher (1 original, 3 duplicate) Requesting Party or Originating Office
● Obligation Request and Status (1 Original, 2 duplicate copies) Requesting Party or Originating Office
If Initial Contract of Communication/Telephone and Gasoline
● Contract (3 original) Service Provider, Requesting Party or Originating
Office
● Annual Procurement Plan (APP), and any amendment thereto Procurement Unit Or Section
(1 certified Copy), or Certification from the Procurement Office
that the items procured are already included in the APP (1
original)
If Supplier/Contractor/Service Provider
A. Purchase Order (P.O.) Complex
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● Purchase Order/Contract Agreement (1 Original, 3 duplicate Procurement Unit Or Section
copies)
● Purchase Request (1 Original, 2 duplicate copies) Requesting Party or Originating Office
● BAC Resolution (1 original, 2 Photocopies) Bids And Awards Committee (BAC) Secretariat
● PHILGEPS Posting (if above 50K) (1 original, 2 Photocopies) Bids And Awards Committee (BAC) Secretariat
● PhilGeps Registration and/or Certification from Procurement- Bids And Awards Committee (BAC) Secretariat
that legal document from GPPB Reso No. 21-2017 dated
5/30/2017 are submitted and duly verified (1 original, 2
Photocopies)
● Agency Procurement Request/APR Form No. 02 (for supplies), Procurement section
In case supplies are not available at DBM, there must be a
certificate of Non-availability of stock from PS-DBM (1 original, 2
Photocopies)
● Annual Procurement Plan (APP), and any amendment thereto Requesting Party/Procurement Section/ BAC
(1 Certified Copy), or Certification from the Procurement Office Secretariat
(and/or BAC Secretariat) that the items procured are already
included in the APP (1 original)
● Abstract of Quotations (2 Original) Requesting Party or Originating Office & BAC
Secretariat
● Quotations with Certification from Procurement Office that Service Provider
Supplier has Submitted Updated Eligibility Documents/Legal
Documents (Alternative Method of Procurement), if shopping (3
Original Per Supplier)
● At least 1 Filled-Up Quotation, with Proof of Receipt of Service Provider
Quotation (1 original, 2 photocopies)
● Certificate of Posting in 3 Conspicuous Places (1 original, 2 BAC Secretariat
photocopies)
● Request for Quotations (1 original Per Supplier) Service Provider
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● Special Order, if Applicable (1 Photocopy) Requesting Party or Originating Office, Regional
Office Or Central Office
● Inspection and Acceptance Report (1 original, 2 Photocopies) Inspection and Acceptance Committee (IAC)
● Sales Invoice/Delivery Receipt/Official Receipt (1 original, 2 Service Provider
Photocopies)
● Certificate Of Acceptance (1 original, 2 Photocopies) Requesting Party
B. P.O. Through Direct Contracting
● Purchase Request with Certification from the Procurement Requesting Party or Originating Office and
Office that the items procured are already included in the APP Procurement Office
(1 Original, 3 duplicate copies)
● BAC Resolution (1 Original, 3 duplicate copies) BAC Secretariat
● Quotations (1 Original, 3 duplicate copies) Service Provider
● Distributor Certificate or Sworn Certificate of Guarantee Service Provider Or Bac Secretariat
Exclusive Distributorship Agreement (If Applicable)
(2 photocopies)
● Inspection and Acceptance Report (1 Original, 2 duplicate Inspection And Acceptance Committee (IAC)
copies)
● Certificate of Acceptance (1 Original, 3 duplicate copies) Requesting Party
If Meals and Snacks For Seminar/Training
Requesting Party or Originating Office, Regional
● Special Order or Notice of Meeting (1 original, 2 photocopies) Office Or Central Office
● Purchase Request with Certification from the Procurement Requesting Party or Originating Office
Office that the items procured are already included in the APP
(1 Original, 2 photocopies)
● RESO (1 original, 2 photocopies) BAC Secretariat
● PHILGEPS BNA – RFQ (1 original, 2 photocopies) BAC Secretariat
● 3 Quotations (1 original Per Supplier, 2 photocopies) Service Provider
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● APQ (1 original, 2 photocopies) BAC Secretariat
● Certification from Procurement that legal document from GPPB Procurement Section, Administrative Division
Reso No. 21-2017 dated 5/30/2017 are submitted and duly
verified (1 original), if applicable
Service Provider, Requesting Party or Originating
● Contract (1 Original, 2 photocopies) Office
● Billing or Statement of Account (1 original, 2 photocopies) Office
● Menu (1 original, 2 photocopies) if applicable Office
● Attendance (1 original, 2 photocopies) Requesting Party or Originating Office
● Activity Report with Pictures (1 original, 2 photocopies) Requesting Party or Originating Office
If Job Order (J.O.)

A. Repair of Vehicle/Equipment/Facilities
● Purchase Request with notation that it is included in the APP (1 Requesting Party or Originating Office
original, 2 photocopies)
● Pre-Repair Inspection Report (1 original, 2 Photocopies) Inspection Committee
● BAC Resolution for Major Repairs (1 original, 2 Photocopies) BAC Secretariat
Requesting Party or Originating Office & BAC
● Abstract of Quotations (1 original, 2 Photocopies) Secretariat
● Quotations (1 original Per Supplier, 2 Photocopies) Service Provider
Property Unit/Section, General Services Section
● Post Repair Inspection Report (1 original, 2 Photocopies) (GSS)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party
● PHILGEPS Posting (above 50K) (1 original, 2 photocopies) Procurement Section
● Certificate of Posting of Award (1 original, 2 photocopies) Procurement Section
Page 15 of 258
● Certification from Procurement that legal document from GPPB Procurement Section
verified (1 original)
● Waste Materials Report (1 original, 2 Photocopies)
● Certificate of Availability of Funds (1 original, 2 photocopies) Budget and Accounting Section
B. Printing
● Purchase Request with notation that it is included in the APP (1 Requesting Party or Originating Office
● Layout, E-Copy of Document to be Printed, or Source of Layout Requesting Party or Originating Office
(1 original, Digital Copy)
● BAC Resolution (1 original, 2 Photocopies) BAC Secretariat
Requesting Party or Originating Office & BAC
● Abstract of Quotations (1 original, 2 Photocopies) Secretariat
● PHILGEPS Posting (above 50K) (1 original, 2 photocopies) Procurement Section
● Quotations (1 original Per Supplier, 2 Photocopies) Service Provider
● Inspection Report (1 original, 2 Photocopies) Inspection And Acceptance Committee (IAC)
If Agency Procurement Request (APR)
● Purchase Request (1 original, 2 photocopies) Requesting Party or Originating Office
If Contract
Page 16 of 258
● Notarized Contract (1 original, 2 photocopies) Requesting Party or Originating Office, BAC
Secretariat or Service Provider
● Purchase Request (1 original, 2 photocopies) Requesting Party or Originating Office
● PHILGEPS Posting (50K and above) (1 original, 2 photocopies) Procurement Section
● TOR (1 original, 2 photocopies) Requesting Party or Originating Office
● Letter Intent/Proposal (1 original, 2 photocopies) Service Provider
● Curriculum Vitae with Personal Data Sheet (1 original, 2 Service Provider
photocopies)
● Letter Request for Payment (For Resource Person, Service Provider
Documentor, or Facilitator) (1 original, 2 Photocopies)
● Evaluation Report (for Resource Person, Documentor or Requesting Party
Facilitator) (1 original, 2 Photocopies)
● Actual Output (3 photocopies, if applicable) Service Provider
If Salaries of Contract of Service
● Notarized Contract (1 original or certified true copy and 2 Requesting Party or Originating Office, BAC
photocopies for the first payment only) Secretariat or Service Provider
● Duly Accomplished Daily Time Record (DTR) (1 original, 2 Personnel Unit/Section
Photocopies)
● Travel Order, if applicable (3 photocopies) Requesting Party
Page 17 of 258
● Accomplishment Report (1 original, 2 Photocopies) Requesting Party
● S.O, if Applicable (1 original, 2 Photocopies) DENR Central, Regional, PENR and/or CENR
Office
● MCLE Certification, if Lawyer (1 original, 2 Photocopies) Service Provider
● Written Concurrence from COA, if Lawyer (1 original, 2 Commission On Audit (COA)
Photocopies), if applicable (based on COA Circular 2021-003 dated
July 16, 2021)
● Deputation of OSG, if Lawyer (1 original, 2 Photocopies) Office of the Solicitor General (OSG)
● Acquiescence from OSG, if Lawyer (3 Photocopies) Office of the Solicitor General (OSG)
If Mandatory Expenses
A. Water and Electricity
● Billing Statement (1 original, 2 Photocopies) Service Provider
B. Communication/Telephone
● Billing/Statement of Account (1 original, 2 Photocopies) Service Provider
● Certification that Phone Calls are official in nature (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Contract (1 original for first payment only) Service Provider Or Requesting Party
C. Gasoline
● Billing/Statement of Account (1 original, 2 Photocopies) Service Provider
● Vehicle Trip Ticket (1 original, 2 Photocopies) Driver In Duty
● Contract (1 original for first payment only) Service Provider Or Requesting Party
● Fuel/Lubricants Requisition and Issue Slip (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Fuel Consumption Report, if applicable General Services Section/Supply Officer
● Monthly Report of Official Travels, if applicable General Services Section/Supply Officer/Drivers
If Government Share For Mandatory Deductions
Page 18 of 258
Personnel Section/Unit-Administrative
● List of Personnel with Corresponding Amount of Government Division/Section or Accounting Unit/Section-
Share (1 original, 2 Photocopies) Finance Section/Division
If TEV (Local)
A. Approved Travel Order (1 original, 2 Photocopies) Requesting Party or Originating Office and CENR
Officer, PENR Officer or Regional Executive
Director (RED)
B. Itinerary (1 original, 2 Photocopies) Requesting Party or Originating Office
C. Special Order, if Applicable (3 Photocopies) CENR Officer, PENR Officer, RED, Usec or
Secretary
D. Additional Requirement For Reimbursement
● Travel Report (1 original, 2 Photocopies) Requesting Party or Originating Office
● Certificate of Travel Completed (1 original, 2 Photocopies) Requesting Party or Originating Office
● Certificate of Appearance (1 original, 2 Photocopies) Destination Office
● Tickets (1 original, 2 Photocopies) Airline Company
● PAL/Cebu Pacific or any other Airline TO (1 original, 2 Requesting Party or Originating Office, and RED
Photocopies)
● Boarding Pass (1 original, 2 Photocopies) Airline Company
● Terminal Fee Ticket/Stub (1 original, 2 Photocopies) Airline Company
● Certificate of Expenses not Requiring Receipt (1 original, 2 Requesting Party or Originating Office
Photocopies)
● Receipt from Accommodation, if applicable (1 original, 2 Accommodation Provider
Photocopies)
If Cash Advances
● Special Order of SDO/Allotment Letter (3 Photocopies) PENR Officer or RED
● Certificate of No Unliquidated Cash Advance (1 original, 2 Accounting Unit/Section, Finance
Photocopies) Section/Division
Page 19 of 258
● Authority from the Head of Office to Grant the Cash Advance, if Head Of Office
applicable
● Activity Design and Budgetary Requirements/Budget Estimates, End-user/s
if applicable
If Replenishment of Petty Cash Fund
● Report on Paid Petty Cash Vouchers (1 original, 2 photocopies) Petty Cash Custodian
● Petty Cash Vouchers (1 original, 2 photocopies) Petty Cash Custodian
● Special Order, if First Payment (1 original, 2 photocopies) Records Section/Unit
● Official Receipts/Sales Invoices (1 original, 2 photocopies) Supplier
● Petty Cash Replenishment Report (1 original, 2 photocopies) Concerned Special Disbursing Officer (SDO)
● Approved Purchase Request (1 original, 2 photocopies) Requesting Party/Concerned Office
● Certificate of Emergency Purchase (1 original, 2 photocopies) Requesting Party/Concerned Office
● Certificate of Inspection and Acceptance (1 original, 2 Inspection & Pre-Acceptance Committee (IPC)
photocopies)
● Report of Waste Materials, in case of repair (1 original, 2 GSS
photocopies)
● Approved Trip Ticket for Gasoline Expenses (1 original, 2 GSS
photocopies)
● Three (3) Quotations from Suppliers (1 original, 2 photocopies) if Suppliers
Php1,000 above-single transaction
● Abstract of Quotations (1 original, 2 photocopies) Requesting Party/Concerned Office
If eNGP/CBFM Contracts
A. Payment of 15% Mobilization Fee
● Endorsement Memorandum (1 original, 2 photocopies) Concerned CENRO/Requesting Party
Page 20 of 258
● Letter of Intent (1 original, 2 photocopies), if applicable PO's/Requesting Party
● Annual Procurement Plan (APP) (1 Certified Copy) Procurement Unit or Section

● Notarized MOA with WFP, Mode of Payment & GIS Map (1 Requesting Party or Originating Office
● Site Development Plan Concerned CENRO
● Purchase Request / Job Request (1 original, 2 photocopies), Requesting Party or Originating Office
if applicable
● BAC Resolution – Mode of Procurement (1 original, 2 BAC Secretariat
Photocopies)
● Proof of Posting of RFQ at 3 conspicuous places (1 original, BAC Secretariat
2 Photocopies), if applicable
● Quotations (1 original Per Service Provider, 2 Photocopies) Service Provider
if applicable
● Abstract of Quotations (1 original, 2 Photocopies), if Requesting Party or Originating Office & BAC
applicable Secretariat
● BAC Resolution – Award approved by HOPE (1 original, 2 BAC Secretariat
Photocopies)
● Notice of Award received by Service Provider (1 original, 2 Requesting Party or Originating Office & BAC
Photocopies) Secretariat
● Notice to Proceed received by Service Provider (1 original, 2 Requesting Party or Originating Office & BAC
Photocopies) Secretariat
● Philgeps Posting of Award/Contract/Proceed (1 original, 2 BAC Secretariat
Photocopies)
● Request for release of 15% Mobilization fee (1 original, 2 PO's/Requesting Party
Photocopies)
● Performance Security Service Provider
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● LEGAL REQUIREMENTS Service Provider/ ORIGINATING OFFICE/ BAC
a. Based on the updated GPPB Issuance as of October 22, SECRETARIAT
2021 (GPPB Resolution No. 18-2021)
b. Certificate of Registration from SEC/CDA/DOLE (3
photocopies)
c. Certification from the leader of the service provider that
none of its incorporators, organizers, directors or officials
is an agent or related by consanguinity or affinity up to
the fourth civil degree to the HOPE, members of BAC or
other authorized officials (1 original, 2 Photocopies)
d. Disclosure of related business, if any and extent of
ownership therein (1 original, 2 Photocopies)
● TECHNICAL REQUIREMENTS Service Provider
a. List of completed contracts similar to the procurement (1
original, 2 Photocopies)
● FINANCIAL REQUIREMENTS Service Provider

a. Certificate that the service provider has an existing bank
account (1 original, 2 Photocopies) / 3 photocopies of
Bank Book
b. Updated Audited Financial Statements (1 original, 2,
Photocopies)
c. Certification that it has financial management system
that maintains sets of book of accounts (1 original, 2
Photocopies)
B. Progress Billing
● Endorsement/Memorandum (1 original, 2 photocopies) Concerned CENRO
● Letter Request to the Auditor for the validation of the Concerned CENRO & PENRO (Technical-eNGP)
accomplishment (1 original, 2 photocopies)
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● Geotagged Photos of the validated Accomplishment of Joint Validating Team of PENRO & CENRO,
Activities (Per Beneficiary/ Family) (1 original, 2 Concerned Site Team Leader and PO/Families
photocopies)
● Statement of Account (1 original, 2 photocopies) Payee/Contractor
● List of Beneficiaries (1 original, 2 photocopies) CENRO (NGP Coordinator/Site Team Leader)
● Parceliarized Plantation Map (Maintained & Protected) (1 GIS Team/eNGP Unit
● Certificate of Completion and Acceptance (1 original, 2 Concerned CENRO
photocopies), if applicable
● Approved Memorandum of Agreement (2 photocopies) PENRO (Technical-eNGP)
● Request for Inspection and Payment (1 original, 2 Service Provider
Photocopies)
Service Provider
● Statement of Work Accomplished (1 original, 2 Photocopies)
● Notarized Narrative Report and Notarized Inspection and Requesting Party or Originating Office
Acceptance Report (IAR in Matrix form) with attached Joint Validating Team of PENRO & CENRO
Validation/ Accomplishment Report (1 original, 2
photocopies)
● Certificate of Acceptance (1 original, 2 Photocopies) Requesting Party or Originating Office
● Fund Utilization Report with attached payroll, if with labor (1 Service Provider
original, 2 Photocopies), if applicable
C. Release of Retention fee
● PO Request for the release of Retention Fee (1 original, 2 Contracted PO/Family
photocopies)
● Third Party Evaluation Report that the PO Plantation Third Party Contracted/Regional Office
Page 23 of 258
attained at least 85% Survival Rate (2 photocopies)
(Per DAO 2019-03, this is applicable for 100 hectares and
above. In-house validation applies for 99 hectares and
below)
● Certificate of Final Inspection and Acceptance Report (1 JIC
● Certificate of Final Acceptance (1 original, 2 photocopies) HOPE
● Completed Parceliarized Plantation Map (1 original, 2 GIS Team/eNGP Unit
photocopies)
● Photo Copy of Affidavit of Completion (2 photocopies) PENRO (Technical-eNGP)
● Photo Copy of Certificates of Completion and Acceptance (2 PENRO (Technical-eNGP)
photocopies)
● Photo copy of Obligation Requests and Status (2 PENRO (Technical-eNGP)
photocopies)
● Photo Copy of Memorandum of Agreements (2 PENRO (Technical-eNGP)
photocopies)
● Photo Copy of Notice to Proceeds (2 photocopies) PENRO (Technical-eNGP)
● Inspection/Validation Report of Third Party Validators Requesting Party or Originating Office
indicating the survival rate for Sites with area of 100 has and
above (1 original, 2 Photocopies)
● Inspection/Validation Report of Regional/PENRO composite Requesting Party or Originating Office
team indicating the survival rate for Sites with area of below
100 has (1 original, 2 Photocopies)
● Fund Utilization Report/Schedule of Payment, if applicable Requesting Party or Originating Office
(1 original, 2 Photocopies)
● Project Completion Report (1 original, 2 Photocopies) Requesting Party or Originating Office
● Letter of FINAL Turn Over (1 original, 2 Photocopies) Service Provider
Page 24 of 258
● Certificate of FINAL Acceptance (1 original, 2 Photocopies) Requesting Party or Originating Office
● Geo-tagged photos of validation and accomplished activities Requesting Party or Originating Office
(1 original, 2 Photocopies)
● Certificate of Site Development (1 original, 2 Photocopies) Requesting Party or Originating Office
D. Progress Payment for Seedling Production
● PO Request for Inspection/Validation and payment (1 PO's/Requesting Party
● Statement of Work Accomplishment (1 original, 2 PO's/Requesting Party
photocopies)
● Letter Request to the Auditor for the validation of the Concerned CENRO & PENRO (Technical-eNGP)
accomplishment (1 original, 2 photocopies)
● Validation Report / Accomplishment (1 original, 2 Joint Validating Team of PENRO & CENRO
photocopies)
● Nursery Tally Sheet (1 original, 2 photocopies) Joint Validating Team of PENRO & CENRO
● Geotagged Photos of Nurseries (per plot) (1 original, 2 Joint Validating Team of PENRO & CENRO,
photocopies) Concerned Site Team Leader and PO/Families
● Statement of Account (1 original, 2 photocopies) PO's/Requesting Party
● Proposed list of Beneficiaries/Families (1 original, 2 CENRO (NGP Coordinator/Site Team Leader)
photocopies)
● Photo copy of Approved Memorandum of Agreement (2 PENRO (Technical-eNGP)
photocopies)
● Photo copy of Approved Obligation Request (2 photocopies) PENRO (Technical-eNGP)
E. Additional if seedlings were procured
● Seedlings Acknowledgement Receipt (1 original, 2 Seedling Supplier
photocopies)
Page 25 of 258
● Certificate of Registration of Seedling Supplier (1 original, 2 Seedling Supplier
photocopies)
● Delivery Receipt duly received by the PO (1 original, 2 Seedling Supplier & PO
photocopies)
● Business Permit of Seedling Supplier (1 original, 2 Seedling Supplier
photocopies)
If Infrastructure Projects
CHECKLIST OF REQUIREMENTS WHERE TO SECURE**
● Letter request from the contractor for inspection (if Contractor/Payee/Requesting Party
applicable) and released of advance/progress/final payment
or for substitution in case of release of retention money (1
● Statement of Work Accomplishment/Progress Billing (1 Contractor/Payee/Requesting Party
● Inspection Report by the Agency's Authorized Engineer (1 Agency's Authorized Engineer/ Inspectorate Team
● Result of Test Analysis, if applicable (1 original, 2 Contractor/Payee/Requesting Party
photocopies)
● Statement of Time Elapsed (1 original, 2 photocopies) Agency's Authorized Engineer/ Inspectorate Team
● Monthly Certificate of Payment (1 original, 2 photocopies) Agency's Authorized Engineer/ Inspectorate Team
● Contractor’s Affidavit on payment of laborers and materials Contractor/Payee/Requesting Party
(1 original, 2 photocopies)
Page 26 of 258
● Pictures, before, during and after construction of items of Agency's Authorized Engineer/ Inspectorate Team
work especially the embedded items (1 original, 2
photocopies)
● Photocopy of vouchers of all previous payments ( 2 GSU/Accounting
photocopies)
● Certificate of Completion (1 original, 2 photocopies) Requesting Party (e.g CENRO)
● Certificate of Acceptance HOPE/Authorized Representatives
● Letter request from the Agency to the Auditor for the HOPE/Authorized Representatives
inspection and payment for the work accomplished by the
contractor (1 original, 2 photocopies)
A. If advance payment (additional requirements)
● Any security in the form of cash, bank guarantee, Contractor/Payee/Requesting Party
irrevocable standby letter of credit from a commercial bank,
GSIS or surety bond callable on demand (amount
equivalent to the released MF) (1 original, 2 photocopies)
● Notarized Contract (1 original, 2 photocopies) BAC Secretariat/GSU
● Such other documents peculiar to the contract and/or to the BAC Secretariat/GSU
mode of procurement and considered necessary in the
auditorial review and in the technical evaluation thereof (1
B. If final payment (additional requirements)
● As-built Plan (1 original, 2 photocopies) Contractor/Payee/Requesting Party
● Warranty security (1 original, 2 photocopies) Contractor/Payee/Requesting Party
● Clearance from the Provincial Treasurer that the Contractor/Payee/Requesting Party
corresponding sand and gravel fees have been paid, if
applicable (1 original, 2 photocopies)
● Copy of turn over documents/transfer of project and facilities Requesting Party
Page 27 of 258
such as motor vehicle, laptops, other equipment and
furniture included in the contract to concerned government
agency (1 original, 2 photocopies)
C. If Release of Retention Money (additional requirements)
● Certification from the Requesting Party that the project is Requesting Party
completed and inspected (1 original, 2 photocopies)
● Certification of final inspection and acceptance report (1 Agency's Authorized Engineer/ Inspectorate Team
● Certificate of Final Acceptance (1 original, 2 photocopies) HOPE/Authorized Representatives
● Any security in the form of cash, bank guarantee, Contractor/Payee/Requesting Party
irrevocable standby letter of credit from a commercial bank,
GSIS or surety bond callable on demand, if applicable (1
FEES TO
CLIENT STEPS AGENCY ACTION PROCESSING TIME PERSONS RESPONSIBLE
BE PAID
1. Submit DV and 1. Review completeness
ORS with of documents, receive
complete and record in Logbook
supporting the DV and ORS, and Receiving/Releasing Clerk
None 20 min.
documents to forward documents to Budget Unit/Section
Budget the concerned
Unit/Section. Processor.
1.1. None 1.1. Review, check fund

availability and Budget Staff
allotment, record and None 1 hour
Budget Unit/Section
assign number in the
ORS Control Book,
Page 28 of 258
FEES TO
BE PAID
and initial ORS.
Forward to Chief
Budget Officer.
1.2. None 1.2. Review documents Chief Budget Officer
and sign Box B of None 30 min. Budget Unit/Section or
ORS. Designated OIC
1.3. None 1.3. Record ORS and
forward the Receiving/Releasing Clerk
documents to None 30 min.
Budget Unit/Section
Accounting
Unit/Section.
1.4. None 1.4. Review documents,
receive, record in
Logbook, assign DV
number and forward
Receiving/Releasing Clerk
DV and ORS with None 30 min.
Accounting Unit/Section
complete supporting
documents to
concerned Accounting
Staff.
1.5. None 1.5. Review documents. 3 hours
Process DV as to
(complex) Accounting Staff
completeness of None
supporting Accounting Unit/Section
documents, validity
and correctness of 4 hours
Page 29 of 258
FEES TO
BE PAID
claims. (highly technical)
Compute and deduct
applicable taxes.
Prepare Certificate of
Tax Withheld and
record particulars of
DV in Individual Index
Card.
Prepare Journal Entry
(Box B) and affix initial
in DV.
Forward to Chief
Accountant for review
and approval.
1.6. None 1.6. Review DV and sign Chief Accountant
Box C of DV, and Accounting Unit/Section or
forward to Designated OIC
Receiving/Releasing None 2 hours
and/or other authorized
Clerk.
signatories per
DAO No. 2022-14
1.7. None 1.7. Release DV and other

documents to Receiving/Releasing Clerk
None 1 hour
approving authority Accounting Unit/Section
based on Manual of
Page 30 of 258
FEES TO
BE PAID
Authorities.
1.8. None 1.8. Receive and batch up PENR Officer or Designated

ORS, DV and OIC
supporting (PENRO)
documents. Sign Box
Assistant Regional Director
D of the DV. Forward
(ARD) for Management
to
Service (MS) or Technical
Receiving/Releasing
None 1 day Service (TS)/
Clerk.
Regional Executive Director
(RED) or Designated OIC
(Regional Office)
signatories per
DAO No. 2022-14
1.9. None 1.9. Receive documents

and forward to
None 30 min. Office of the PENR/ARD for
Cashier or Accounting
MS/RED
Unit/Section
1.10. None 1.10. Receive DV, ORS Receiving/Releasing Clerk
and other supporting Cashier Section/Unit
documents, review None 30 min.
and record in logbook
and forward to Receiving/Releasing Clerk
Page 31 of 258
FEES TO
BE PAID
concerned Cashier Accounting Section/Unit
Staff or Accounting
Staff
1.11. None 1.11. Batch-up DVs into Receiving/Releasing Clerk
batch/folder. Forward Accounting Section/Unit
to assigned/concerned None 1 hour
staff.
Cashier Section/Unit
1.12. None 1.12. Prepare Checks or Accounting Staff
LDDAP-ADA. Forward Accounting Unit/Section
to Chief Accountant or None 1 hour
Cashier Staff
Head of Cashier.
1.13. None 1.13. Sign Box No. 1 of For LDDAP,
LDDAP.
Chief Accountant
Accounting Unit/Section
Sign Checks and
For Checks and ADA,
ADA.
None 30 min.
Head
signatories per
DAO No. 2022-14
Page 32 of 258
FEES TO
BE PAID
1.14. None 1.14. Forward to Receiving/Releasing Clerk
approving authority Accounting Section/Unit
based on Manual of None 15 min.
Authority.
1.15. None 1.15. Sign Checks and PENRO or authorized DC or
LLDAP-ADA. Designated OIC
(PS regardless of amount,
MOOE-CO regardless of
amount)
PENRO level
Authorized DC or Authorized
ARD or RED or Designated
OIC
None 15 min. (MOOE-CO up to Php 5M)
ARD MS or ARD TS or RED or

Designated OIC
(MOOE-CO above Php 5M)
Regional level
signatories per
DAO No. 2022-14
Page 33 of 258
FEES TO
BE PAID
1.16. None 1.16. Forward to Cashier. Receiving/Releasing Clerk
None 15 min. Office of the PENRO, ARD or
RED
1.17. None 1.17. Receive and check
the balance of Notice
of Cash Allocation Cashier Staff
None 15 min.
(NCA) against the Cashier Section/Unit
total amount of the DV
processed.
1.18. None 1.18. Record all details in Cashier Staff
None 5 min.
Index Card. Cashier Section/Unit
1.19. None 1.19. Record particulars
in Report of Checks
Issued and Cancelled Cashier Staff
(RCIC)/Report of ADA None 1 hour & 30 min.
Issued (RADAI).
Forward to approving
authority.
1.20. None 1.20. Countersign Check Chief, MSD or
and ACIC based on PENR Officer
Manual of Authorities.
None 10 min. ARD for MS or
Forward to Cashier.
RED
signatories per
Page 34 of 258
FEES TO
BE PAID
DAO No. 2022-14
1.21. None 1.21. Record receipt of
Check/ADA and Receiving/Releasing Clerk
None 5 min.
forward to cashier Cashier Section/Unit
staff.
1.22. None 1.22. Record Check/ADA
particulars in the
Check Register.
Cashier
Inform the clientele if Cashier Section/Unit
the check is ready for None 30 min.
pick-up, or the ADA or
was already prepared Requesting Party
for them to issue OR
upon crediting
payment to their
account.
1.23. None 1.23. Release
Check/ADA to
Cashier
customer/bank with None 15 min.
tax certificate
(supplier).
1.24. None 1.24. Receive LDDAP- Not earlier than 24 Staff
ADA and/or None hours but not later
Land Bank of the Philippines
Advice/ACIC and than 48 hours for
Page 35 of 258
FEES TO
BE PAID
supporting Land Bank and DBP. or
documents.
Development Bank of the
Philippines (DBP)
Crediting may take
For LDDAP-ADA,
longer for other or
transfer amount to
servicing banks.
respective accounts. any other servicing banks
2. If Service
Provider, issue
Official Receipt
and sign in Cash
Book and Box E
of DV.
Complex
3 days, 7 hours & 55 min.
(1-day bank time)
Highly Technical
4 days & 55 min.
(1-day bank time)
TOTAL: None
Complex
(2-day bank time)
Highly Technical
5 days & 55 min.
(2-day bank time)
*Turn-around time (TAT) is the minimum
processing time and may vary depending on the
claims to pay which may last up to seven (7)
working days for Complex and twenty (20) working
days for Highly Technical.
Page 36 of 258
FEES TO
BE PAID
*Other factors such as the availability of
cash/funds and the bulk of transactions during end
of quarter and year-end may cause the Turn-
around time (TAT) to be longer.
*All documents are assumed to be from or submitted to the Admin Division/Section/Unit considering that this process flow
starts with the payment, and that the Admin Division has its separate processes for procurement.
**Processing time is based on the assumption that all documents are complete and proper, and that there are no issues
identified. Documents that have issues will be forwarded back to the concerned office and processing time shall be paused.
Processing time includes the turnaround time of servicing bank (1 to 2 days) which is beyond the control of DENR.
CLASSIFICATION:
Complex Highly Technical
● TEV ● Contract ● Consulting Services

● Utilities ● Salaries ● Infrastructure Projects
● Agency Procurement Request ● PO through Direct Contracting ● Procurement of goods and
(APR) ● Meals and Snacks for services
● Mandatory Expenses Seminar/Training
● Government Share for ● TEV (Local)
Mandatory Deductions ● Replenishment of Petty Cash Fund
● Cash Advances
Page 37 of 258
Administrative and Finance
Page 38 of 258
(External Services)
Page 39 of 258
CITIZEN’S CHARTER NO. RO-AF-03. SALE OF BIDDING DOCUMENTS
The Sale of Bidding Documents are documents issued to prospective bidders of certain goods or services. The
Bidders may be asked to pay a fee to recover the cost for the preparation and development of the Bidding Documents
pursuant to the Guidelines on the Sale of the Bidding Documents. The BAC shall issue the bidding documents to the
prospective bidders upon payment of the corresponding cost thereof.
Office or Division: Bids and Awards Committee (BAC) Secretariat, Procurement Section/Unit,
DENR PENR and Regional Offices
Who may avail: Prospective Bidder/s
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Present One (1) Valid Company Identification Card Prospective Bidder Company
2. Official Receipt (1 original) Cashier Unit/Section, DENR PENR or Regional Office
FEES TO BE PROCESSIN PERSONS

PAID G TIME RESPONSIBLE
1. Submit copy of Official 1. Receive copy of Official
Receipt as proof of payment Receipt and issue copy of Please refer BAC Secretariat
as indicated in the invitation the Bidding Documents. to the table of 15 minutes Procurement
to bid (ITB) for the Bidding fees below. Section/Unit
Documents.
Page 40 of 258
FEES TO BE PROCESSIN PERSONS
PAID G TIME RESPONSIBLE
2. Receive copy of Bidding 2. Release Bidding Documents BAC Secretariat
Documents, register in the and Maintain registry of
logbook and acknowledge Bidders who purchased the Procurement
receipt of Bidding Documents. Bidding Documents. 15 minutes Section/Unit
Please refer
TOTAL: to the table of 30 min.
fees below.
*Fees of Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing Rules and Regulations
(IRR) of Republic Act (RA) No. 9184.
Approved Budget for the Contract (Php) Maximum Cost of Bidding Documents (Php)
500, 000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 500 Million 75,000.00
Page 41 of 258
Forestry
(External Services)
Page 42 of 258
CITIZEN’S CHARTER NO. RO-F-01. ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION
(PTPR)
This Certificate shows the ownership of plantations or planted trees within private, titled lands or tax declared alienable
and disposable lands. The issuance of PTPR requires inventory and ocular inspection in the area. Tree inventory for permits
(e.g. TCP or PLTP) is a process conducted separately from the inspection for PTPR per existing DENR policies, rules and
regulations.
Office/Division: Regulation and Permitting Section, DENR Implementing PENR/CENR Office

Classification: Highly Technical
Who may Avail of the Service: Filipino Citizen/ Individual or Sole Proprietorship; Private Corporation duly registered
with the Securities and Exchange Commission (SEC); Partnership or Association
duly registered with SEC; Owners and operators of existing wood processing plants,
provided however, that they shall file individual applications for wood processing
plants which are independently operated in separate locations; within Alienable and
Disposable Lands (A&D)

1. Letter of Application (1 original, 1 photocopy) Requesting Party
2. OCT, TCT, Judicial Title, CLOA, Tax Declared Requesting Party, Assessor’s Office, Registry of Deeds (ROD),
Alienable and Disposable Lands (1 certified true copy) NCIP, DAR
3. Data on the number of seedlings planted, species and Requesting Party
area planted
Additional if the applicant is a representative
4. Special Power of Attorney (SPA) (1 original) Requesting Party, Private Lawyer, or Notary Public
Page 43 of 258
FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1. Submit letter request 1. Check completeness of Chief/Technical Staff
and supporting application and supporting Regulation and
documents to documents, and receive, Permitting Section
CENRO. record (including scanning) (RPS)
and forward the application to None 50 min.
Deputy CENR / CENR Officer. Receiving/Releasing
Provide Requesting Party an Clerk,
acknowledgement receipt of CENRO Records Unit
the documents.
1.1. None 1.1. Receive and review the

application, and assign Chief
inspection team to conduct site None 30 min. RPS
inspection.
2. Guide/accompany the 2. Conduct inspection of the area 15 working

inventory team to (100% inventory of trees) and days or
the site prepare report with attachments None less Inspection Team
(map, geo-tagged photos and depending on RPS
tally sheets). Forward to Chief, the location
RPS. and size of
the area
2.1. None 2.1. Evaluate and review the Chief RPS (CENRO)/
application. And forward to Chief TSD
Forest Utilization Unit None 4 hours
(Implementing PENRO)
(FUU)/RPS.
Page 44 of 258
2.2. None 2.2. Receive and review Chief
application. Prepare two (2) FUU(CENRO)
copies of PTPR and initial on None 3 hours Chief RPS
the file copy, and forward to (Implementing PENRO)
Chief, RPS.
application and inspection Chief
report and submit None 1 hour RPS
recommendation to CENRO/
Implementing PENRO
2.4. None 2.4. Receive and review

CENR Officer
application. Approve and sign
None 1 hour CENRO / Implementing
PTPR.
PENRO
2.5. Non 2.5. Record and release approved Receiving/Releasing
PTPR to applicant None 30 min. Clerk CENRO Records
Unit
3. Receive approved
PTPR None
16 days, 2 hours and 50 min.
*Additional time may be needed

TOTAL: None
depending on the location and size of
area, and bulk of transactions
received.
Page 45 of 258
CITIZEN’S CHARTER NO. RO-F-03a. ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR
THE TRANSPORT OF PLANTED TREES WITHIN PRIVATE LAND, NON-TIMBER FOREST
PRODUCTS EXCEPT RATTAN AND BAMBOO
COV is a document to be presented when transporting planted trees within private lands not registered under the
Private Tree Plantation Registration and/or non-premium trees, non-timber forest products (except rattan and bamboo).
Office or Division: Regulation and Permitting Section, DENR Implementing PENR/CENR Office
Who may avail: Concerned Public Individual, Lumber Dealers, Schools and Universities (Public and
Private), ERDB, FPRDI and other Government Office, Wood Processing Plants
(WPPs)
1. Request letter including the type of vehicle to be used and plate Requesting Party
number (1 original, 1 photocopy)
2. Certification that the forest products are harvested within the area Barangay LGU
of the owner (for non-timber) (1 original)
3. Approved Tree Cutting Permit, if applicable (1 photocopy) Requesting Party or concerned DENR Office
4. OR/CR of conveyance and Driver’s License (1 photocopy) Requesting Party
Additional if the owner of the forest product is not the owner of the conveyance
Page 46 of 258
1. Certificate of Transport Agreement Requesting Party
Additional if applicant is not the land owner
2. Special Power of Attorney (SPA) (1 original) Requesting Party, Private Lawyer or Notary Public

1. Submit request 1. Check completeness of request
letter and and supporting documents, Receiving/Releasing
supporting receive application and forward Clerk
documents to PENR/CENR Officer/Deputy None 30 min.
CENRO/Implementing
CENR Office PENRO Records Unit

application. Forward to
Chief RPS (CENRO)/Chief PENR/CENR Officer/
TSD (Implementing None 30 min.
Deputy CENR Officer
PENRO)
1.2. None 1.2. Receive, review/evaluate

request, and assign a team
to conduct verification. Chief RPS
None 1 hour (CENRO)/Chief TSD
Prepare Order of Payment (Implementing PENRO)
2. Receive Order of 2. Accept payment and issue Php 50.00/

Payment and pay Official Receipt to the client truck load Bill Collector
30 min.
corresponding fees Certificate of Cashier
Verification
Page 47 of 258
Fee
Php 36.00
Oath Fee per
application
Php 360.00
Inspection fee
*
3. Receive OR 3. Inspect the forest products in
the area, and prepare
Inspection Report, and draft 3 days or less
Certificate of Verification (COV) depending on Inspection Officer
and initial duplicate copy of None the location CENRO/Implementing
COV. and volume of PENRO
forest products
3.1. None 3.1. Review inspection report

and affix initial on the duplicate
copy of COV. Forward to the Chief RPS
PENR/CENR Officer for None 1 hour (CENRO)/Chief TSD
approval. (Implementing PENRO)
3.2. None 3.2. Receive and review report.

Sign and approve COV. None 1 hour PENR/CENR Officer
Page 48 of 258
3.3. None 3.3. Release COV.
Receiving/Releasing
Clerk
None 15 min.
CENRO/Implementing
PENRO Records Unit
4. Receive COV.
None
Php 50.00/
truck load 3 days, 4 hours & 45 min.
Certificate of
Verification
Fee
Php 36.00
TOTAL: Oath Fee per TAT does not include waiting time and
application is the minimum processing time up to
seven (7) working days
Php 360.00
Inspection Fee
Php 446.00 +
*Fees and charges are based on DAO 2004-16
Page 49 of 258
CITIZEN’S CHARTER NO. RO-F-03b. ISSUANCE OF CERTIFICATE OF LUMBER ORIGIN (CLO) FOR
PROCESSED LOGS/LUMBER FROM WOOD PROCESSING PLANT TO OTHER WPP OR DESIRED
DESTINATION/S
CLO is a document to secure/present when transporting processed logs or lumber from WPP to another WPP or
desired destination
Who may avail: Concerned Public Individual, Wood Processing Plants (WPPs)
1. Request letter (1 original, 1 photocopy) Requesting Party
2. Approved WPP Permit (1 photocopy Requesting Party
3. Approved Log/Lumber Supply Contract or Invoice Receipt Requesting WPP
(1 photocopy)
Additional if applicant is not the WPP owner
4. Special Power of Attorney (SPA) (1 original) Requesting Party, Private Lawyer or Notary
Public
If the owner of the Lumber is not the owner of the Conveyance
5. Certificate of Transport Agreement (CTA) (1 original, 1 photocopy) Requesting Party
Page 50 of 258
1. Submit request 1. Check completeness of request
letter and and supporting documents, Receiving/Releasing Clerk
supporting receive application and forward None 30 min. CENRO/Implementing
documents to PENR/CENR Officer/Deputy
PENRO Records Unit
CENR Officer

application. Forward to Chief PENR/CENR Officer/
RPS (CENRO)/Chief TSD None 30 min.
Deputy CENR Officer
(Implementing PENRO)
1.2. None 1.2. Receive, review/evaluate

request, and assign a team to Chief RPS (CENRO)/Chief
conduct verification. None 1 hour TSD (Implementing
Prepare Order of Payment PENRO)
2. Receive Order of 2. Accept payment and issue Php 50.00/

Payment and pay Official Receipt to the client truck load
corresponding fees
Php 36.00
Oath Fee per Bill Collector
application 30 min.
Cashier
Php 360.00
Scaling fee
*
Page 51 of 258
3. Receive OR 3. Inspect the forest products in
2 days or less
the area, and prepare
depending on Inspection Officer
Inspection Report, and draft
None the location CENRO/Implementing
Certificate of Lumber Origin
and volume of PENRO
(CLO) and initial duplicate copy
forest products
of CLO.
3.1. None 3.1. Review inspection report and
affix initial on the duplicate
copy of CLO. Forward to the Chief RPS (CENRO)/Chief
PENR/CENR Officer for None 1 hour TSD (Implementing
approval. PENRO)
3.2. None 3.2. Receive and review report.

Sign and approve CLO.
None 1 hour PENR/CENR Officer
3.3. None 3.3. Release CLO. Receiving/Releasing

Clerk
None 15 min.
CENRO/Implementing
PENRO Records Unit
4. Receive CLO
None
Php 50.00/
TOTAL: 2 days, 4 hours & 45 min.
truck load
Page 52 of 258
Php 36.00
Oath Fee per
application
TAT does not include waiting time and is
the minimum processing time up to
Php 360.00
seven (7) working days
Scaling Fee
Php 446.00 +
Page 53 of 258
CITIZEN’S CHARTER NO. RO-F-04. APPLICATION FOR CHAINSAW REGISTRATION
This Registration serves as a legal proof of ownership, use and possession of chainsaw in the Philippines. The
DENR shall issue different permits or certifications for the purchase or import, manufacture, selling, re-selling, disposal,
distribution, transfer of ownership, lease, rental or lending of chainsaws.
Who may avail: Holder of Timber License Agreement, Production Sharing Agreement, Co-production
Sharing Agreement, or a Private Land Timber Permit/Special Private Land Timber Permit,
CBFMA, IFMA, SIFMA, or other tenurial instruments; Orchard or tree farmer; Industrial
tree farmer; Licensed wood processor and the chainsaw shall be used for the cutting of
timber that has been legally sold to said applicant; Anyone who shows satisfactory proof
that the possession and/or use of a chainsaw is for a legal purpose; and Agencies of the
government, GOCCs that use chainsaws in some aspects of their functions (except for
Palawan where the jurisdiction falls with PCSD); PTPR holders.
1. Official Receipt of Chainsaw Purchase (1 certified copy
and 1 original for verification) or Affidavit of Ownership in Requesting Party, Store or Dealer
case the original copy is lost.
2. SPA if the applicant is not the owner of the chainsaw Requesting Party
3. Stencil Serial Number of Chainsaw Requesting Party
4. Duly accomplished Application Form Implementing PENR/CENR Office
5. Detailed Specification of Chainsaw (e.g. brand, model,
Requesting Party, Store or Dealer
engine capacity, etc.)
6. Notarized Deed of Absolute Sale, if transfer of ownership
Requesting party, Private Lawyer or Notary Public Office
(1 original)
7. Chainsaw to be registered Requesting Party
Page 54 of 258
Additional if Tenurial Instrument holder
8. Certified True Copy of Forest Tenure Agreement
Requesting Party
Additional if Business Owner
9. Business Permit (1 photocopy) Requesting Party
Additional if Registered as Private Tree Plantation Owner
10. Certificate of Registration Requesting Party
Additional if the applicant shows satisfactory proof that
the possession and/or use of a chainsaw is for a legal
purpose
11. Business Permit from LGU or affidavit that the chainsaw
is needed in applicants/profession/work and will be used for Requesting Party
legal purpose (1 photocopy)
Additional if licensed Wood Processor
12. Wood processing plant permit (1 photocopy) Requesting Party
Additional if government, and GOCC
13. Certification from the Head of Office or his/her authorized
representative that chainsaws are owned/possessed by the Requesting Party
office and use for legal purposes (specify)
If the application is for renewal of registration
14. Duly accomplished application form Implementing PENR/CENR Office
15. Latest Certificate of Chainsaw Registration (1 Photocopy) Requesting Party

1. Submit application 1. Check completeness of
form and supporting application and supporting
CENRO/Implementing
documents to the documents, and receive, record
PENRO Records Unit
Implementing (including scanning) and None 30 min.
PENR/CENR Office. forward the application to
Technical Staff
PENR/CENR Officer/Deputy
RPS/TSD
CENR Officer. Provide
Page 55 of 258
Requesting Party an
acknowledgement receipt of
the documents.
application. Prepare and
sign Order of Payment. Chief RPS (CENRO)/Chief
None 1 hour TSD (Implementing
Forward application to PENRO)
Technical Staff.
2. Receive Order of 2. Receive payment and issue Php 500.00
Payment and pay Official Receipt (OR). Bill Collector
Registration 30 min.
corresponding fee. Cashier
Fee *
3. Receive OR. 3. Receive application. Conduct
verification of supporting
documents and inspection of
Technical Staff
chainsaw. Prepare Certification None 1 day
RPS/TSD
and initial on the duplicate
copy.

application. Affix initial on
Chief RPS (CENRO)/Chief
the duplicate copy. Forward
None 2 hours TSD (Implementing
to PENR/CENR Officer for
PENRO)
approval.
3.2. None 3.2. Receive, review and

approve Certificate of None 1 day PENR/CENR Officer
Registration.
Page 56 of 258
3.3. None 3.3. Record, assign control
number and release
None 30 min. CENRO/Implementing
Certification of Registration.
PENRO Records Unit
4. Receive Certificate
of Chainsaw None
Registration.

Php 500.00
TOTAL Registratio TAT does not include waiting time and is
n Fee the minimum processing time up to three
(3) working days
Page 57 of 258
CITIZEN'S CHARTER NO. RO-F-05. ISSUANCE OF TREE CUTTING AND/OR EARTH BALLING
PERMIT FOR TREES AFFECTED BY PROJECTS OF NATIONAL GOVERNMENT AGENCIES (DPWH,
DOTr, DepEd, DA, DOH, CHED, DOE, and NIA)
This Permit serves as proof of authorization for the removal/cutting and/or relocation of trees affected by projects of
the National Government Agencies (DPWH, DOTr, DepEd, Da, DOH, CHED, DOE and NIA)
Office or Division: Regulation and Permitting Section, Implementing PENR/CENR Office

Type of Transaction: G2G - Government to Government
Who may avail: National Government Agencies (DPWH, DOTR, DepEd, DA, DOH, CHED, DOE, and NIA)*
1. Letter of Application (1 original) Requesting Party
2. LGU Endorsement/Certification of No Objection (1 original) Concerned LGU (City/Municipal/Barangay)
3. Approved Site Development Plan/Infrastructure Plan with tree Requesting Party
charting indicating the geotagged location of individual trees affected
by the project, to be numbered sequentially, as basis of validation by
the DENR during actual cutting operations (1 original)
4. Environmental Compliance Certificate (ECC)/Certificate of Non- Environmental Management Bureau (EMB)
Coverage (CNC), if applicable. The DENR RO/EMB shall determine Regional Office
if the tree cutting activities will require ECC/CNC based on the extent
of tree cutting operations, location (e.g. Environmentally Critical
Area), among others, if necessary (1 certified copy)
5. Free, Prior and Informed Consent (FPIC), if applicable Indigenous Community and NCIP
6. Waiver/Consent of owner/s, if titled property, if applicable (1 original) Concerned lot owner
7. PAMB Clearance/Resolution, if within Protected Area (1 original) PAMB
Page 58 of 258
1. Submit the request/ 1. Check completeness of
application with application and supporting
complete supporting documents, and receive,
documents* record and forward the
application to PENR/ Receiving/Releasing Clerk,
CENR Officer/Deputy None 50 min. CENRO/Implementing
CENR Officer. Provide PENRO Records Unit
Requesting Party an
acknowledgement receipt
of the documents.
1.1. None 1.1. Review and refer the

application to Chief, PENR/CENR Officer/
None 1 hour
RPS/TSD. Deputy CENR Officer

application, and assign Chief RPS (CENRO)/Chief
inspection team to conduct None 30 mins. TSD (Implementing
site inspection. PENRO)
1.3. None 1.3. Prepare Order of Payment.

Forward the same to the Staff in-charge
Requesting Party. None 30 mins. RPS/TSD
Page 59 of 258
2. Pay Application oath 2. Accept payment and issue Php 50.00/
and/or Certification Fee Official Receipt (OR) Certification
Fee (if
applicable)
30 mins. Credit Officer
Php 36.00/
application
Oath Fee
**
3. Receive and forward 3. Accept the OR and
Staff in-charge/
the OR to RPS. schedule the ocular None 1 hour Inspection Team
inspection/ validation.
RPS/TSD
4. Guide/accompany the 4. Conduct ocular
inventory team to the inspection/validation of the
site. area and prepare
endorsement to None 2 days Inspection Team
Implementing PENR/ RPS/TSD
CENR Officer.
4.1. None 4.1. Review the inspection

report. Prepare cutting
permit, initial and forward Chief/Technical Staff
to the Chief, RPS/TSD for None 1 hour
Concerned Unit/Section,
review and initial.
Page 60 of 258
4.2. None 4.2. Receive and Review,
initial and forward the
cutting permit to the Chief RPS (CENRO)/Chief
Implementing PENR/ None 1 hour TSD (Implementing
CENR Officer/Deputy PENRO)
CENR Officer.
4.3. None 4.3. Review and sign/approve
the Tree Cutting Permit PENR/CENR Officer/
None 1 hour
(TCP). Deputy CENR Officer
4.4. None 4.4. Record and release, the Receiving/Releasing Clerk,

approved TCP. 30 min. CENRO/Implementing
PENRO Records Unit
5. Receive approved
TCP None
Php 50.00/
Certification
Fee
TOTAL: Php 36.00/ TAT does not include waiting time and is
application the minimum processing time up to
Oath Fee seven (7) working days
**
*Prior to the application, NGA shall submit their proposal/requirements to the CENR/Implementing PENR Office.
**Forest charges may apply to all naturally growing trees
Note: Seedling replacement shall be complied by the requesting agency after the cutting
Page 61 of 258
CITIZEN’S CHARTER NO. RO-F-06. ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES
AND NATURALLY GROWING TREES FOUND WITHIN PUBLIC PLACES (PLAZA, PUBLIC PARKS,
SCHOOL PREMISES OR POLITICAL SUBDIVISIONS) FOR PURPOSES OF PUBLIC SAFETY
This Permit serves as proof of authorization for the removal/cutting of trees in public places (Plaza, Public Parks,
School Premises or Political Subdivisions for purposes of public safety).
Office or Division: Regulation and Permitting Section, Implementing PENR/CENR Office
Type of Transaction: G2C - Government to Citizen
G2B - Government to Business
Who may avail: Any Filipino citizen, Local Government Units (LGUs), Schools, Homeowners
1. Application Letter (1 original) Requesting Party
2. LGU Endorsement/Certification of No Objection/Resolution (1original) Concerned LGU (City/Municipal/Barangay)
Additional if within Subdivisions
3. Homeowner's Resolution (1 original) Homeowner's Association
Additional if School/Organization
4. PTA Resolution or Resolution from any organize group of No Requesting Party, School PTA, or Organization
Objection and Reason for Cutting (1 original)

1. Submit letter 1. Check completeness of application
request and and supporting documents, and
complete receive, record (including scanning) Receiving/Releasing
requirements and forward the application to Clerk
None 50 min.
Deputy CENR Officer/ CENR/PENR Implementing
Officer. Provide Requesting Party PENRO/CENRO
an acknowledgement receipt of the Records Unit
documents.
Page 62 of 258
1.1. None 1.1. Receive, review and refer the Deputy CENR Officer/
application to Chief, None 1 hour CENR/PENR Officer
RPS.
application, and assign Chief
inspection team to conduct site None 30 min.
RPS
inspection.
1.3. None 1.3. Prepare Order of Payment. None Staff in-charge
30 min.
RPS
1.4. None 1.4. Approve Order of Payment Accountant /CENR
and forward to Requesting None 10mins Officer or designated
Party. representative
2. Pay certification 2. Accept payment and issue Official Php 50.00/
and oath fee Receipt (OR). Certification
Fee 30 min.
Php 36.00/
application
Oath Fee
Credit Officer
Php
1,200.00/ha
Inventory
Fee* (for 1 ha
and above)
Page 63 of 258
3. Receive and 3. Accept the OR. Schedule the
Staff in-charge/
forward the OR to inspection. Within 1
None Inspection Team
RPS. working day
RPS
4. Guide/accompan 4. Conduct inspection of the area
y the inventory (100% inventory of trees) and
team to the site. prepare report with attachments 15 working
(map, geo-tagged photos and tally days or
sheets) and endorsement to less Inspection Team
PENR/CENR Office. Forward to depending on RPS
None
Chief, RPS/TSD. the location
and size of
(Inspection in accordance to DMO the
No. 1991-08 and FMB Technical area/urgency
Bulletin No. 3)
4.1. None 4.1. Review the inspection report

and submit recommendation to Chief
None 1 hour
PENR/CENR Officer. RPS/TSD

application and inspection
report. Approve the Tree Cutting PENR/CENR Officer
None 1 hour
Permit (TCP)
Page 64 of 258
4.3. None 4.3. Record and release approved Receiving/Releasing
Tree Cutting Permit to Clerk
requesting party, copy furnished None 30 min. Implementing
to PENRO and CENRO PENRO/CENRO
Records Unit
4.4. Receive the
approved Tree
None
Cutting Permit
Php 50.00/ 16 days & 6 hours

Certification
Fee
Php 36.00/
application
TOTAL Oath Fee TAT does not include waiting time and
is the minimum processing time up to
Php twenty (20) working days
1,200.00/ha
Inventory
Fee*
*Inventory Fee plus actual, available and most economical transport cost of the inventory team from its official station to site
(based on DAO 2004-16)
Note: Forest charges shall be paid after the cutting of trees.
Page 65 of 258
CITIZEN’S CHARTER NO. RO-F-07. ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR
NON-PREMIUIM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES
WITHIN PRIVATE/ TITLED LANDS
PLTP or SPLTP serves as the official authority to cut, gather and utilize naturally grown trees within private or titled
lands. This shall not cover the trimming, pruning, cutting and removal of trees within power line corridors which no longer
require to secure prior clearance or permit from, but with due notice to, the DENR Field Offices, pursuant to RA No. 11361, S.
2019. Further, the transport of logs derived therefrom shall require a transport permit consistent with existing rules and
regulations.
All new applications and requests for extension of Tree Cutting and Earth-balling Permits for naturally growing trees
shall be issued by the concerned DENR Regional Executive Director, except cutting for public purposes of National
Government Agencies which includes the DPWH, DOTr, DepEd, DA, DOH, CHED, DOE, and NIA pursuant to DAO No.
2020-06, which shall be issued by the concerned Community Environment and Natural Resources Officer/implementing
Provincial Environment and Natural Resources Officer (CENRO/Implementing PENRO). The issuance of these Permits for
naturally growing trees shall be governed by existing laws, rules and regulations like E.O. No. 23 and other related guidelines.
Office or Division: Regulation and Permitting Section, DENR CENR Office (or Implementing PENR Office)
to PENR Office to Regional Office
Classification: Highly Technical (Multi-Stage Processing)
Who may avail: Concerned Public Individual, Administrator of Schools and Other Public Places
1. Application Letter (1 original) Requesting Party
2. Endorsement/Certification from concerned LGU interposing no Concerned LGU (City/Municipal/Barangay)
objection to the cutting of trees under the following conditions (1
original):
a. If the trees to be cut falls within one barangay, an Barangay LGU
endorsement from the Barangay Captain shall be secured
b. If the trees to be cut falls within more than one barangay, Municipal/City LGU or all Barangay LGUs
endorsement shall be secured either from the Municipal/City
Page 66 of 258
Mayor or all the Barangay Captains concerned
c. If the trees to be cut fall within more than one Provincial LGU or all Municipal/City LGUs
municipality/city, endorsement shall be secured either from
the Provincial Governor or all the Municipal/City Mayors
concerned
3. Authenticated copy of Land Title/CLOA issued by LRA or Registry of Land Registration Authority (LRA)/Registry of
Deeds, whichever is applicable with approved sketch map of the Deeds (ROD)
area applied for
4. Environmental Compliance Certificate (ECC)/Certificate of Non- EMB Regional Office
Coverage (CNC), if applicable. The DENR RO/EMB shall determine if
the tree cutting activities will require ECC/CNC based on the extent of
tree cutting operations, location (e.g. Environmentally Critical Area),
among others, if necessary (1 certified copy)
Additional if application covers ten (10) hectares or larger
5. Utilization Plan with at least 50% of the area covered with forest Requesting Party
trees (1 original)
Additional if covered by CLOA
6. Endorsement by local agrarian reform officer interposing No Municipal/City Agrarian Reform Office,
Objection (1 original) Municipal/City Hall
Additional if School/Organization
7. PTA Resolution or Resolution from any organized group of No Requesting Party, School PTA, or Organization
Objection and Reason for Cutting (1 original)

CENRO
1. Submit letter request 1. Check completeness of
and supporting application and supporting
Receiving/Releasing
documents. documents, and receive,
None 50 min. Clerk
record (including scanning)
CENRO Records Unit
and forward the application
to Deputy CENR Officer/
Page 67 of 258
CENR Officer. Provide
Requesting Party an
acknowledgement receipt of
the documents.
1.1. None 1.1. Receive, review and refer Deputy CENR Officer/
the application to Chief, None 1 hour CENR Officer
RPS. CENRO
application, and assign
Chief
inspection team to None 30 min.
RPS
conduct site inspection.
1.3. None 1.3. Prepare Order of

Payment. Forward the
same to Requesting Staff in-charge
None 30 min.
Party. RPS
2. Pay certification and 2. Accept payment and issue Php 50.00/

oath fee. Official Receipt (OR). Certification
Fee Credit Officer
CENRO
Php 36.00/
application 30 min.
Oath Fee
Php 1,200.00/ha
Inventory Fee*
Page 68 of 258
3. Receive OR. 3. Accept the OR. Schedule Within 1
the inspection. working day
Staff in-charge/
(depends on
None Inspection Team
availability of
RPS
team, bulk of
requests and
schedule)
4. Guide/accompany the 4. Conduct inspection of the
inventory team to the area (100% inventory of
site. trees to be cut) and prepare
report with attachments
(map, geo-tagged photos 15 working
and tally sheets) duly days or
subscribed and sworn and less
Inspection Team
endorsement to PENR None depending on
RPS
Office. Forward to Chief, the location
RPS. and size of
the area
(Inspection in accordance to
DMO No. 1991-08 and FMB
Technical Bulletin No. 3)
4.1. None 4.1. Review the inspection

report and submit
Chief
recommendation to None 1 hour
RPS
CENRO.
Page 69 of 258
application and inspection
report. Approve
recommendation. Sign the CENR Officer
None 1 working day
endorsement to PENR CENRO
Office.
4.3. None 4.3. Record and release the 3 working days

application, supporting or less
documents and depending on
endorsement to PENR the location of Receiving/Releasing
Office. None PENR Office Clerk
(calendar days CENRO Records Unit
if courier, plus
batching up)
PENRO
4.4. None 4.4. Receive documents and
forward to PENRO 2 hours Receiving/Releasing
(batching up of Clerk
None
documents) PENRO Records
Section
documents. Evaluate
1 day PENR Officer
documents. Draft and sign
None (batching up Chief, TSD
the endorsement for
documents) PENRO
Regional Office.
Page 70 of 258
4.6. None 4.6. Review, evaluate
application and prepare Chief/Staff
memorandum Concerned
endorsement to Regional Unit/Section
None 2 hours
Office through Chief, TSD
for countersigning. Chief
TSD
4.7. None 4.7. Review and sign the
memorandum
endorsement for the PENR Officer
Regional Executive None 1 hour
PENRO
Director (RED).
4.8. None 4.8. Record and release the 3 working days

application and supporting or less
documents. depending on
the location of
Offices
Receiving/Releasing
5 working days
Clerk
None for islands or
PENRO Records
mountain
Section
areas
(calendar days
if courier, plus
batching up)
Page 71 of 258
REGIONAL OFFICE (RO)
4.9. None 4.9. Receive documents and Receiving/Releasing
forward to Regional None 1 hour Clerk
Executive Director. RO Records Section
documents. Forward to 1 working day
RED
ARD for Technical None (batching up of
Regional Office
Services (ARD for TS). documents)

documents. Forward to 4 hours
ARD for TS
License, Patents and None (batching up of
Regional Office
Deeds Division (LPDD). documents)

1 hour
documents. Forward to Chief, LPDD,
None (batching up of
assigned Staff. Regional Office
documents)
4.13. None 4.13. Conduct detailed
4 working days
review/evaluation of
(or more
application.
depending on Chief/Staff, FUS,
None
the bulk of Regional Office
permits
received)
4.14. None 4.14. Prepare the Tree Cutting
Permit (TCP) and Chief/Staff, FUS,
Memorandum None 4 hours
Regional Office
Instruction to concerned
CENRO to supervise the
Page 72 of 258
cutting.
documents. Affix initial
1 hour
to the duplicate of draft Chief, LPDD,
permit, if in order. Regional Office
documents)
Forward to ARD for TS.
4.16. None 4.16. Review/initial and

forward the permit and
memorandum for the 4 hours
Regional Executive ARD, TS,
Director (RED)’s Regional Office
documents)
signature
4.17. None 4.17. Sign/approve the permit

and memorandum 1 working day
RED,
instruction None (batching up of
Regional Office
documents)
4.18. None 4.18. Record and release

approved S/PLTP to
applicant, copy
furnished to PENRO and Receiving/Releasing
CENRO. Copy of None 30 min. Clerk
S/PLTP may be RO Records Section
forwarded through
email.
Page 73 of 258
5. Receive the
approved S/PLTP*** None
CENRO SUB-TOTAL Php 86.00 20 days, 4 hrs & 20 min.

4 days & 5 hrs
PENRO SUB-TOTAL None
6 days & 5 hrs (for relatively remote areas)
25 days, 1 hr & 20 min.
IMPLEMENTING PENRO SUB-TOTAL Php 86.00 27 days, 1 hr & 20 min. (for relatively
remote areas)
REGIONAL OFFICE SUB-TOTAL None 7 days 7 hrs & 30min.

Php 50.00/
certification
Certificatio
n
Fee
33 working days & 50 min. (for relatively
Php 36.00/
non-remote areas) to
TOTAL application
35 working days & 50 min. (for relatively
Oath Fee
remote areas)
Php
1,200.00/ha
Inventory
Fee*
**
Page 74 of 258
*Inventory Fee plus actual, available and most economical transport cost of the inventory team from its official station to site
(based on DAO 2004-16)
**Forest charges shall be paid after the cutting of trees.
Validity of Permit Upon Receipt of S/PLTP

Volume Validity Volume Validity
1 - 50 cu.m. 50 days 501 - 650 cu.m. 7 months
301 - 500 cu.m. 6 months 1001 - up cu.m. 1 year
Note: All naturally grown trees cut and harvested inside private and public/forest lands shall also be subjected to payment of
forest charges pursuant to RA No. 7161 (Sec. 6, p3)
Page 75 of 258
Land
(External Services)
Page 76 of 258
CITIZEN’S CHARTER NO. RO-L-01. ISSUANCE OF CERTIFICATION OF LAND CLASSIFICATION
STATUS*
This Certification is being issued based from the land records/status and projection in the land classification map for
alienability or disposability of the land being applied for. This Certification does not construe ownership and is for reference
only.
Who may avail: Banks, Corporations, Private Associations e.g. Surveying Firms;
Realtors’/Developers’ Corporations, Land Owners, LGUs, DPWH, Philippine Port
Authority, Department of Tourism, DepEd and other stakeholders
1. Request Form (1 original, 1 duplicate copy) Implementing PENRO/CENRO Records Office or
Public Assistance Desk
2. Any document showing the identity of the lot End-user or Assessor’s Office
(1 photocopy)
3. Sketch Plan with Complete Technical Description Geodetic Engineer
(1 original)
Page 77 of 258
1. File application with 1. Check completeness of
complete supporting application and supporting Receiving/Releasing
documents to the documents and receive the Clerk
Implementing request, record in logbook None 30 min. Implementing
PENRO/CENRO and/or Document Tracking PENRO/CENRO
Receiving System, and forward to Records Unit
Area/Records Unit. RPS.
1.1. None 1.1. Receive request and Technical Staff
prepare Order of Payment
None 30 min. Regulation and
Permitting Section
(RPS)
1.2. None 1.2. Approve Order of Accountant
Payment and forward the
(Implementing
same to client.
None 10min. PENRO)
CENRO or Designated
Representative
2. Receive Order of 2. Receive payment and issue
Payment and pay and photocopy Official
Certification Fees
corresponding fee. Receipt. Bill Collector
Php 25.00 30 min.
Cashier
Page 78 of 258
3. Receive Official 3. Receive copy of official
Receipt and forward receipt.
the same to
Technical Staff,
RPS. Verify and project the lot,
and prepare and sign the Technical Staff
None 4 days
Certification. RPS
Forward the Certification

and supporting documents,
if any, to Chief, RPS/TSD.
3.1. None 3.1. Receive, review and sign

the Certification and Chief
None 30 min.
forward to PENR/CENR RPS/TSD
Officer.
3.3. None 3.2. Receive, review, sign and
approve the Certification. None 1 hour PENR/CENR Officer
3.3. None 3.4. Record and release Receiving/Releasing

documents. Clerk
None 15 min.
PENRO/CENRO
Records Unit
4. Receive the None
Page 79 of 258
Certification.
Certification 4 days, 3 hours & 25 min.
Fees***:
TOTAL: TAT does not include waiting time and
Php 25.00 is the minimum processing time up to
twenty (20) working days
*Except judicial titling
Page 80 of 258
CITIZEN’S CHARTER NO. RO-L-02. ISSUANCE OF SURVEY AUTHORITY
This document is an authority given to private Geodetic Engineers (GEs) for the survey of public lands.
Office or Division: Regulation and Permitting Section, DENR Implementing PENRO, CENRO
Who may avail: Private Geodetic Engineers and Land owners
CHECKLIST OF REQUIREMENTS* WHERE TO SECURE

1a. Duly accomplished Letter-Request Form from the land owner Land Owner/Geodetic Engineer
requesting for survey authority and authorizing certain private GE to
conduct the survey (1 original) or
1b. Duly accomplished Letter-Request Form from the GE on behalf of Land Owner/Geodetic Engineer
his/her client (1 original)
2. Any proof of claim or acquisition of the property Land Owner/LGU
● Latest, Updated Tax declaration for the last year (1 certified Assessor's Office
copy)
● Deed of Sale (1 photocopy with accompanying Original Copy) Land Owner
● Extra Judicial Settlement (1 original) Land Owner, Private Lawyer, Public Attorney’s
Office, or LGU
● Waiver of Rights (1 original) Land Owner
Page 81 of 258
CHECKLIST OF REQUIREMENTS* WHERE TO SECURE
● Other documents Land Owner/LGU
*Note: DENR may request for additional documents or combination of documents mentioned above depending on the
situation of the application/request
3. Survey Authority form duly signed by the applicant and private Concerned Implementing PENR/CENR Office
Geodetic Engineer (1 original, 1 duplicate copy)
4. Certification of Land Classification Status Concerned Implementing PENR/CENR Office
5. Scheme of subdivision from GE (1 photocopy) Geodetic Engineer
6. Certification from the Regional Trial Court concerned that there is Regional Trial Court having Jurisdiction
no pending land registration case involving the parcel being applied
for (1 original)
7. Certification from barangay that there is no record of claims and Office of the Barangay Captain having Jurisdiction
conflict (1 original, 1 duplicate)
8. Copy of Approved Survey Plan with Technical Description (if with Geodetic Engineer, Land Owner, or Concerned
previously approved surveys) (1 blueprint copy) DENR Regional Office
9. Certification of status of land from LRA (if the municipality is under Land Registration Authority (LRA) Central Office,
cadastral proceedings or if there is an old survey) (Private Survey) Quezon City
(1 original, 1 duplicate copy)
10. Lot Status (whether titled or not) (1 original) Land Registration Authority (LRA) Central Office,
Quezon City
Page 82 of 258
1. Submit Letter 1. Check completeness of
Request to the supporting documents
Implementing based on the checklist, and Records Officer
PENR/CENR Office receive and enter into the None 1 hour Implementing PENRO/
with complete record book. Forward to
CENRO Records Unit
supporting RPS
requirements
1.1. None 1.1 Receive documents check

and verify the lot status in Records Officer
the LAMS allocation book
None 2 hours Implementing PENRO/
or index card whether
covered by any public land CENRO Records Unit
application or not
1.2. None 1.2. Receive request. Prepare Technical Staff
Order of Payment
None 30 min. Regulation and
Permitting Section
(RPS)
1.3. None 1.3. Approve Order of Accountant
Payment and forward the
(Implementing
same to client.
None 10 min. PENRO)
CENRO or Designated
Representative
Page 83 of 258
2. Receive Order of 2. Accept payment, issue >Php 200.00
Payment and pay Official Receipt (OR) to the Bill collector
corresponding fees applicant Field Inspection 30 min.
Cashier
Deposit*
3. Receive OR 3. Photocopy and attach OR in

the request, and record OR
number in the Survey Technical Staff
None 30 min.
Authority form. Forward to RPS
Chief, RPS/TSD.
3.1. None 3.1. Receive request, and

assign Land
Management Inspector Chief
None 30 min.
(LMI)/Deputized Public RPS/TSD
Land Inspector (DPLI)
3.2. None 3.2. Conduct field

investigation, prepare
4 days or more
and submit Investigation LMI/DPLI
depending on
report with None
the location and RPS/TSD
recommendation, and
size of the area
forward the same to
Chief, RPS/TSD
Page 84 of 258
request, report, and affix
Chief
signature in the Survey None 30 min.
Authority, and forward to RPS/TSD
PENR/CENR Officer
3.4. None 3.4. Review documents/

reports, and approve and None 30 min. PENR/CENR Officer
sign Survey Authority
3.5. None 3.5. Assign control number Records Officer

on Survey Authority and
enters into the record None 30 min. Implementing
book PENRO/CENRO
Records Unit
3.6. None 3.6. Release Survey

Records Officer
Authority to client/GE
None 15 min. Implementing PENRO/
CENRO Records Unit
Page 85 of 258
4. Receive Survey
Authority, sign in the
duplicate copy, and
None
forward the same to
the Records Officer
for filing.
4 days, 6 hours & 55min.

or more depending on the location
>Php 200.00
TOTAL: and size of the area
Field Inspection
Deposit TAT does not include waiting time and
is the minimum processing time up to
twenty (20) working days
Note: 1. Excluding provinces covered by DMC No. 2019-10
2. Additional documents may be required for Baguio City per DMC 2007-11
Computation:
*Field Inspection Deposit = (11 x H) + (1 x K) + 110
where
H = area in hectares per survey plan; a fraction of a hectare is considered one hectare
K = road network distance in kilometers of the survey site from the provincial district office or the official station of inspector
Page 86 of 258
CITIZEN’S CHARTER NO. RO-L-03. APPLICATION FOR FREE PATENT (AGRICULTURAL)*
Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and disposable land.
Office or Division: Regulation and Permitting Section, DENR CENRO to PENRO
Type of Transaction G2C - Government to Citizen
Who may avail: All natural born Filipino and with dual citizenship Filipino
1. Duly accomplished Free Patent Application and prescribed forms Concerned CENR Office
(1 original)
1.1. Notarized SPA (in case the application is filed by a representative or by the Land Owner/Notary Public
heirs of the original applicant)
2. Tax declaration in the name of the applicant. If the tax declaration is in the
name of the applicant's predecessor-in-interest, any of the following Assessor's Office
documents shall be presented:
2.1. Deed of Sale Land Owner, Notary Public, or LGU
2.2. Extra Judicial Settlement
2.3. Waiver of Rights
2.4. Deed of Donation or other form of monuments of ownership
3. Certification of status of land from LRA, if the municipality is under cadastral Land Registration Authority (LRA) Central
proceedings or if there is an old survey (Private and Original Survey) (1 Office, Quezon City
Page 87 of 258
photocopy)
4. Documentary Stamp (to be attached in the application form) BIR or Post Office
DOCUMENTS TO BE SECURED BY THE CENRO / IMPLEMENTING PENRO
1. Copy of approved Survey Plan / Cadastral Map Concerned Regional/CENR Office

2. Technical Description / V-37 Concerned CENR Office
3. Certification that the land applied for is alienable and disposable (1 Concerned CENR Office
original, 1 photocopy)
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION PERSONS RESPONSIBLE
BE PAID TIME
CENRO
1. Submit accomplished 1. Check completeness of None 3 hours LMO I
Application Form to application. If found in RPS
the CENR Office with order, register, allocate,
complete supporting index and assign Staff
requirements application number. CENRO Records Unit
Scan, encode and
Applicant may also upload records in
submit the application LAMS.
through email or
courier, where,
Page 88 of 258
FEES TO PROCESSING
BE PAID TIME
applicable, the
applicant may also
apply online or
through LMI/SI/DPLI.
**
1.1. None 1.1. Prepare Order of None 20 min. Staff
Payment CENRO Records Unit
1.2. None 1.2. Approve Order of CENRO or Designated

Payment and forward None 10 min. Representative
the same to client.
2. Receive Order of 2. Accept payment, issue Php 150.00 30 min. Bill collector
Payment and pay Official Receipt (OR) to Application Cashier
corresponding fees the applicant Fee
3. Receive (OR) and 3. Accept OR, indicate None 1 hour Staff

forward the same to OR number, amount CENRO Records Unit
Records Unit/Section paid, and date in the
application form and
forward the application
to Chief, RPS
3.1. None 3.1. Review application. None 3 hours Chief

Assign Land RPS
Page 89 of 258
FEES TO PROCESSING
BE PAID TIME
Management
Inspector
(LMI)/Deputized
Public Land Inspector
(DPLI) for inspection/
investigation
3.2. None 3.2. Prepare posting of None 2 days LMI/DPLI
notices at the CENR Officer
barangay, municipal, CENRO
or provincial hall
where the property is
situated.
3.3. None 3.3. Travel to the None 2 days LMI/DPLI

barangay, CENRO
municipality or
province.
3.4. None 3.4. Posting of Notices in None 15 days posting LMI/DPLI

the Barangay Hall of Notices in CENRO
and take geo-tagged the municipal
photo. bldg. hall & in
the brgy. hall
Simultaneously where the land
conduct investigation applied for is
on the land being located.
applied for. (Section 9.2.2.)
Page 90 of 258
FEES TO PROCESSING
BE PAID TIME
Notice of
posting may
also be made
in the website
in the
concerned
LGU.
3.5. None 3.5. Prepare, sign and None 3 days DPLI/LMI
submit investigation CENRO
report, and forward to
LMO I (Annex E of
IRR)
3.6. None 3.6. Screen the carpeta None 10 days LMO I/Cartographer/
and prepare V- Encoder
37/certified lot data whoever is available
computation, Order of RPS
Award, and Judicial CENRO
Form, and forward to
Geodetic Engineer
(GE).
Page 91 of 258
FEES TO PROCESSING
BE PAID TIME
3.7. None 3.7. Verify and certify the None 5 days GE
correctness of the RPS
Technical Description
and forward to Chief,
RPS
3.8. None 3.8. Do final screening of None 5 days Chief

carpeta and forward RPS
to CENRO for
recommendation.
3.9. None 3.9. Review and initial file None 3 days CENR Officer
copy of Patent and CENRO
Sign Indorsement to
PENRO for
approval.
3.10. None 3.10. Transmit carpeta to None 3 days or less Records Officer
PENRO depending on CENRO Records Unit
the location of
the PENR
Office
PENRO
Page 92 of 258
FEES TO PROCESSING
BE PAID TIME
3.11. None 3.11. Receive the None 1 day Records Officer
carpeta and PENRO Records Section
forward to Chief,
RPS. Update data
in LAMS, if
applicable.
3.12. None 3.12. Receive and None 1 day Chief

review the carpeta, RPS
and forward to
Chief, Technical
Services Division
(TSD).
3.13. None 3.13. Do the final None 1 day Chief
review of carpeta, TSD
initial file copy of
Free Patent, and
forward to PENRO
for approval of
application and
issuance of Patent.
Page 93 of 258
FEES TO PROCESSING
BE PAID TIME
3.14. None 3.14. Sign Order of None 1 day PENR Officer
Approval and Free PENRO
Patent. Forward to
PENRO Records
for numbering.
3.15. None 3.15. Assign Patent None 1 day Records Officer/Staff

Number/ Indexing, PENRO Records Section
prepare transmittal
letter and forward
to PENRO for
signature.
3.16. None 3.16. Sign transmittal PENR Officer

letter and forward PENRO
to PENRO records
for transmittal to
Registry of Deeds
(ROD).
Page 94 of 258
FEES TO PROCESSING
BE PAID TIME
3.17. None 3.17. Scan the order of None 5 days Liaison Officer
Approval, signed PENRO Records Section
Free Patent and
transmittal letter.
Upload to Land
Administration and
Management
System (LAMS).
Transmit
documents to
ROD, and copy
furnish the client.
CENRO SUB-TOTAL Php 50.00 64 days (+ up to 36 additional processing days due

extreme case where corrections or revisions on the
details of the patentee needs to be done or when
the signatories are suddenly replaced which will
result into further review)
PENRO SUB-TOTAL None 10 days as per IRR
For Implementing PENRO*** SUB-TOTAL Php 50.00 64 days + 36 days additional due to extreme case
+ 10 days
Page 95 of 258
FEES TO PROCESSING
BE PAID TIME
Php 50.00 130 days maximum
+ Transfer
fee of Php
10.00 per
hectare but
not less
than Php
100.00, if
applicable
Php 50.00 –
TOTAL: 150.00
If the approving authority is the PENRO

Processing of Patent – 120 calendar days
Review, Approval/Disapproval of patent – 5 calendar days
Transmittal to ROD – 5 calendar days
*Application covers below 5 hectares

**The filing of application may also be done in the Barangay where titling operation is on-going consistent with DAO No. 2019-08.
***For Implementing PENRO, they shall absorb the function of the CENRO
Note:
● Transfer fee shall be paid when the lot is transferred during the processing of the application. The fee shall be paid based on
where the application is being processed during the transfer i.e. CENR or PENR Office.
Page 96 of 258
This service is under the following laws:
● Commonwealth Act No. 141 or the “Public Land Act” (1936)
● Republic Act No. 782 or the “An Act to Grant Free Patents to Occupants of Public Agricultural Land since or prior to July
Fourth, Nineteen Hundred and Forty-Five” (1945)
● Republic Act No. 11231 or the “Agricultural Free Patent Reform Act” (2018)
- Republic Act No. 11573 (see title)
*There is an existing MOA with the DENR and the LRA to resolve the difficulties in obtaining the certification.
Certification of status of land from LRA may be submitted by the applicant w/in 90 calendar days from the filing of application.
Failure of the applicant to submit the Certification w/in the prescribed period shall cause the rejection of the application w/o
prejudice to the refiling of the same.
In cases where the subject application is covered by a cadastral subdivision plan (CSD), the LRA Certification shall be waived
provided that the applicant indicates in the application that no petition for judicial titling has been filed.
CITIZEN’S CHARTER NO. RO-L-04. APPLICATION FOR FREE PATENT (RESIDENTIAL)

Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and disposable land.
Page 97 of 258
Office or Division: Regulation and Permitting Section, DENR CENRO to PENRO
Type of Transaction G2C - Government to Citizen
Who may avail: All natural born and naturalized Filipino

1. Duly accomplished Free Patent Application and prescribed forms (1 original) Concerned CENR Office
2. Any of the following document showing identity of land and claims of ownership Land Owner/LGU
● Tax declaration if applicable (1 certified copy) Assessor's Office
● Deed of Sale/Deed of donation/Deed of transfer (1 photocopy, present Land Owner, Notary Public, or LGU
original copy) *if applicable
● Extra Judicial Settlement (1 photocopy) *if applicable Land Owner, Notary Public, or LGU
● Waiver of Rights, Barangay certification (1 photocopy) *if applicable Land Owner, Notary Public, or LGU
3. Affidavit of at least two (2) disinterested person residing in the area Land Owner, Notary Public, or LGU
4. Certification from the Municipal Circuit/Regional Trial Court (MCTC/RTC) Land Owner, or Municipal
concerned that there is no pending land registration case involving the parcel Circuit/Regional Trial Court
being applied for (1 original, 1 photocopy) (MCTC/RTC) having Jurisdiction
5. Approved Survey Plan with Technical Description/Form V37 Concerned CENR Office
(if covered with isolated survey) (1 certified copy)
6. Certification of status of land from LRA, if the municipality is under cadastral Land Registration Authority (LRA)
Page 98 of 258
proceedings or if there is an old survey (Private and Original Survey) (1 Central Office, Quezon City
photocopy)
7. Certification that the land applied for is alienable and disposable (1 original, 1 Concerned CENR Office
photocopy)
8. Documentary Stamp (4 pieces) BIR or Post Office
(2-Affidavits, 1-Application Form, 1-Notice of Posting)
9. Certification from LGU that the area applied for is zoned as Residential (1 LGU
original), or approved CLUP, if applicable (1 photocopy)
10. Latest photograph of land and house (preferably geo-tagged) Land owner

CENRO
1. Submit 1. Check completeness of
accomplished application. If found in order,
Application Form register, allocate, index and LMO I
to the CENR assign application number. RPS
Office with Scan, encode and upload
complete records in LAMS. None 3 hours
supporting Staff
requirements
CENRO Records Unit
Applicant may also
Page 99 of 258
submit the
application through
email or courier,
where, applicable,
the applicant may
also apply online
or through
LMI/SI/DPLI.
1.1. None 1.1. Prepare Order of

Payment Staff
None 30 min.
CENRO Records Unit
1.2. None 1.2. Approve Order of CENRO or Designated

Payment and forward the None 10mins Representative
same to client.
2. Receive Order of 2. Accept payment, issue

Payment and pay Official Receipt (OR) to the
Php 50.00 Bill collector
corresponding applicant 30 min.
fees Application Fee Cashier
3. Receive (OR) and 3. Accept OR, indicate OR None 1 hour Staff

forward the same number, amount paid, and
Page 100 of 258

to Records date in the application form CENRO Records Unit
Unit/Section and forward the application
to Chief, RPS
3.1. None 3.1. Review application.

Assign Land
Management Inspector Chief
(LMI)/Deputized Public None 3 hours
Land Inspector (DPLI) for RPS
inspection/ investigation
3.2. None 3.2. Prepare posting of

notices at the barangay, 1 day LMI/DPLI
municipal, or provincial
None CENR Officer
hall where the property is
situated. CENRO
3.3. None 3.3. Travel to the barangay, LMI/DPLI

municipality or province. None 2 days
CENRO
3.4. None 3.4. Posting of Notices in the 15 days

Barangay Hall and take LMI/DPLI
None (per DAO
geo-tagged photo. CENRO
2010-12)
Page 101 of 258

3.5. None 3.5. Prepare Certification for
the proof of posting and DPLI/LMI
None 2 days
forward to the CENR CENRO
Officer for Approval
3.6. None 3.6. Approve Certification of
None 1day CENR Officer
proof of posting
3.7. None 3.7. Conduct investigation on
the land being applied
for. Prepare, sign and LMI/DPLI
None 30 days
submit investigation CENRO
report, and forward to
LMO I.
3.8. None 3.8. Screen the carpeta and LMO I/Cartographer/
prepare V37/certified lot
data computation, Order Encoder
None 10 days
of Award, and Judicial whoever is available
Form, and forward to
Geodetic Engineer (GE). RPS
3.9. None 3.9. Verify and certify the

correctness of the GE
Technical Description None 5 days
and forward to Chief, RPS
RPS
Page 102 of 258

3.10. None 3.10. Do final screening of
carpeta and forward to Chief
None 5 days
CENRO for RPS
recommendation.
3.11. None 3.11. Review and initial file
copy of Patent and Sign CENR Officer
None 3 days
Indorsement to PENRO CENRO
for approval.
3.12. None 3.12. Transmit carpeta to 3 days or less
PENRO depending on Records Officer
None the location of
the PENR CENRO Records Unit
Office
PENRO
3.13. None 3.13. Receive the carpeta and
forward to Chief, RPS.
Records Officer
Update data in LAMS, if None 2 hours
applicable. PENRO Records Section

carpeta, and forward to Chief
None 2 hours
Chief, Technical Services RPS
Division (TSD).
Page 103 of 258

3.15. None 3.15. Do the final review of
carpeta, initial file copy of
Free Patent, and forward Chief
None 2 days
to PENRO for approval of TSD
application and issuance
of Patent.
3.16. None 3.16. Review and sign Order of
Approval and Free
Patent. Forward to None 2 days PENR Officer
PENRO Records for
numbering.
3.17. None 3.17. Assign Patent Number/

Indexing, prepare
Records Officer/Staff
transmittal letter and None
forward to PENRO for PENRO Records Section
signature.
2 hours
3.18. None 3.18. Sign transmittal letter and
forward to PENRO
records for transmittal to PENR Officer
Registry of Deeds
(ROD).
3.19. None 3.19. Scan the order of Liaison Officer
Approval, signed Free None 5 days
PENRO Records Section
Patent and transmittal
Page 104 of 258

letter.
Upload to Land
Administration and
Management System
(LAMS).
Transmit documents to
ROD, and copy furnish
the client.
78 days (+ up to 32 additional processing
days due extreme case were corrections or
revisions on the details of the patentee
CENRO SUB-TOTAL Php 50.00 needs to be done or when the signatories
are suddenly replaced which will result into
further review)
PENRO SUB-TOTAL None 10 working days

For Implementing PENRO SUB-TOTAL Php 50.00 78 days + 32 days additional due to extreme
case + 10 days
Php 50.00
Application Fee
TOTAL: 130 days maximum
+ Transfer fee
of Php 100.00
Page 105 of 258

for lands not
exceeding
1,000 sq. m., if
applicable
TOTAL
Php 50.00 –
150.00
If the approving authority is the PENRO

Processing of Patent – 120 working days
Review, Approval/Disapproval of patent – 5 working days
Transmittal to ROD – 5 working days
**for Implementing PENRO, they shall absorb the function of the CENRO
This service is under the following laws:

● Republic Act No. 10023 or “An Act Authorizing the Issuance of Free Patents to Residential Lands” (2009)
Notes:
● Transfer fee shall be paid when the lot is transferred during the processing of the application. The fee shall be paid based
on where the application is being processed during the transfer i.e. CENR or PENR Office.
● One (1) application per applicant for Residential Free Patent.
Page 106 of 258

● The maximum area for the application of Residential Free Patent is:
o 200 sq. m. for highly urbanized cities
o 500 sq. m. for other cities
o 750 sq. m. for first to second class municipalities
o 1,000 sq. m. for third and below/all others.
● Per RA No. 10023, the CENR Office is allowed a maximum of 120 calendar days to process the application of RFPA,
while the PENR Officer is allowed a maximum of five (5) working days to do the same
Page 107 of 258

Feedback and Complaints Mechanism
FEEDBACK AND COMPLAINTS MECHANISMS

How to send a feedback? 1. Get a copy of the Client Satisfaction Survey (CSR) Form.
2. Answer the CSR Form.
3. Check the Feedback and/or Commendation portion of the CSR Form.
4. Drop it in the designated drop box in front of the Public Assistance Unit Office.
How feedback is processed? Every Friday, the Public Assistance Complaints Desk Officer (PACDO) shall open
the drop box, and compile and record all feedback submitted.
Feedback requiring answers shall be forwarded to the relevant offices and where
they are required to answer within three (3) days upon receipt of the feedback.
The answer of the concern office shall be then relayed to the client.
For inquiries and follow-ups, clients may contact the following telephone number
and email address:
8927 6336
[email protected]
Julie Gorospe Ibuan

Stakeholder Management and Conflict Resolution Division
Page 108 of 258

How to file complaints? 1. Get a copy of the DENR Feedback Form.
2. Fill out the client information
3. Answer the Complaint portion.
4. Drop the accomplished DENR Feedback Form at the designated drop box in
front of the Public Assistance Complaint Desk
5. Complaints can also be filed via telephone. Make sure to provide the following
information:
● Name of person being complained

● Position/Office
● Incident
● Evidence
How complaints are processed? The Public Assistance Complaints Desk Officer (PACDO) shall open the DENR
Feedback drop box on a weekly basis and evaluate each complaint. The
complaints shall be classified according to gravity.
Upon evaluation, and approval of the SCIS (for Central Office) and Regional
Strategic Communication and Initiatives Group (for Regional Offices) the PACDO
shall forward the complaint to the relevant office for their appropriate action.
Page 109 of 258

Contact Information of Anti-Red Tape 4th and 5th Floor NFA Building,
Authority (ARTA) NFA Compound, Visayas Avenue, QC
Hotline: 888
Contact No.: (02) 8478-5091, 8478-5093, 8478-5099
Email: [email protected] and [email protected]
Web: http://arta.gov.ph/fileacomplaint/complaint-form/
Contact Information of Presidential Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
Complaint Center (PCC) Hotline:8888
Contact No. (02) 8736 8645, 8736 8603
Email: [email protected]
Web: https://osetc.gov.ph/agency/presidential-complain-center-pcc/
Contact Information of Contact Center Text: 0908 881 6565
ng Bayan (CCB) Contact No.: 1-6565* (Php 5.00 + VAT per call anywhere in the Philippines via
PLDT landlines)
Web: www.contactcenterngbayan.gov.ph
www.fcebook.com/civilservicegovph
Contact Center of the Office of the Ombudsman Building, Agham Road, North Triangle, Diliman, Quezon City
Ombudsman (OMB) Contact No.: (02) 89262-OMB (662)
Text Hotline: 0926 6994 703
Trunkline: (02) 8479-7300
Page 110 of 258

List of Offices
Office Address Contact No. Email Address
Diosdado P. Macapagal
(045) 455-3648 [email protected]
REGION III Government Center, Maimpis, City
0945-368-5303 [email protected]
of San Fernando, Pampanga
[email protected]
National Highway, DENR-PENRO (042) 724-6630
PENRO Aurora [email protected]
Compound, Baler, Aurora (+63) 977-832-2956
[email protected]
Bataan Government Center, Pilar,

PENRO Bataan (047) 633-5406 [email protected]
Bataan
Citta di Oro Subdivision, Brgy. Sta.

PENRO Bulacan (044) 794-7090 [email protected]
Rita, Guiguinto, Bulacan
Government Center, Palayan City,

PENRO Nueva Ecija (044) 463-4739 [email protected]
Nueva Ecija
Brgy. San Antonio, Guagua, (045) 436-5779 [email protected]

PENRO Pampanga
Pampanga (045) 425-0197 [email protected]
MacArhtur Highway, Paraiso, Tarlac (045) 985-5928

PENRO Tarlac [email protected]
City (045) 985-3486
(047) 811-1339
PENRO Zambales Palanginan, Iba, Zambales [email protected]
(047) 821-1294
Provincial Capitol Compound, [email protected]

CENRO Casiguran
Casiguran, Aurora [email protected]
Page 111 of 258

CENRO Dingalan Brgy. Caragsacan, Dingalan, Aurora [email protected]
[email protected]
CENRO Bagac Brgy. Binukawan, Bagac, Bataan
[email protected]
[email protected]
CENRO Dinalupihan Roosevelt, Dinalupihan, Bataan (047) 237-6639
[email protected]
[email protected]
CENRO Guiguinto Brgy. Sta. Cruz, Guiguinto, Bulacan (044) 795-0788
[email protected]
DRT Highway, Brgy. Pagala, [email protected]

CENRO Baliuag (044) 764-6057
Baliwag, Bulacan [email protected]
Capitol Compound, Cabanatuan (044) 940-9695 [email protected]

CENRO Cabanatuan City
City, Nueva Ecija (044) 411-1496 [email protected]
Brgy. Poblacion West, Muñoz, [email protected]

CENRO Muñoz (044) 456-0712
Nueva Ecija [email protected]
[email protected]
CENRO Camiling Romulo Highway, Camiling, Tarlac (045) 491-5736
[email protected]
Death March Monument, Cut-Cut II, [email protected]

CENRO Capas (045) 982-6637
Capas, Tarlac [email protected]
Ohio St., Upper Kalaklan, Olongapo

CENRO Olongapo City (047) 224-2669 [email protected]
City, Zambales
CENRO Masinloc Brgy. Sta. Rita, Masinloc, Zambales (047) 821-1294 [email protected]
Page 112 of 258

Page 113 of 258

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DEPARTMENT OF ENVIRONMENT AND

NATURAL RESOURCES (DENR)

ADMINISTRATIVE AND FINANCE

RO-AF-05- PROCESSING OF PAYMENT OF CLAIMS 142

ADMINISTRATIVE AND FINANCE

RO-F-03a ISSUANCE OF CERTIFICATE OF VERIFICATION 174

RO-F-04 APPLICATION FOR CHAINSAW REGISTRATION 182

RO-F-05 ISSUANCE OF TREE CUTTING AND/OR EARTH 186

RO-F-06 ISSUANCE OF TREE CUTTING PERMIT FOR 190

FEEDBACK AND COMPLAINTS MECHANISM 234

LIST OF OFFICES 237

1.2. None 1.2. Approve and sign Request Records

2.1. None 2.1 Check the Official Receipt. Records Officer

* Regional Office None

TAT does not include waiting time

*If transaction is in the Regional Office

1.1. None 1.1. Check the availability of 30 min.

Indicate amount to be paid in None PENRO/Regional

3.Receive Authenticated 3.1 Release the approved Receiving/Releasing

TAT does not include waiting

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

If Job Order (J.O.)

● Certificate of Posting of Award (1 original, 2 photocopies) Procurement Section

● Certificate of Posting of Award (1 original, 2 photocopies) Procurement Section

● Certificate of Posting of Award (1 original, 2 photocopies) Procurement Section

● Annual Procurement Plan (APP) (1 Certified Copy) Procurement Unit or Section

● FINANCIAL REQUIREMENTS Service Provider

1.1. None 1.1. Review, check fund

1.7. None 1.7. Release DV and other

1.8. None 1.8. Receive and batch up PENR Officer or Designated

1.9. None 1.9. Receive documents

ARD MS or ARD TS or RED or

● TEV ● Contract ● Consulting Services

FEES TO BE PROCESSIN PERSONS

Office/Division: Regulation and Permitting Section, DENR Implementing PENR/CENR Office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.1. None 1.1. Receive and review the

2. Guide/accompany the 2. Conduct inspection of the area 15 working

2.4. None 2.4. Receive and review

16 days, 2 hours and 50 min.

*Additional time may be needed

FEES TO BE PROCESSING PERSONS

1.1. None 1.1. Receive and review

1.2. None 1.2. Receive, review/evaluate

2. Receive Order of 2. Accept payment and issue Php 50.00/

3.1. None 3.1. Review inspection report

3.2. None 3.2. Receive and review report.

*Fees and charges are based on DAO 2004-16

1.1. None 1.1. Receive and review

1.2. None 1.2. Receive, review/evaluate

2. Receive Order of 2. Accept payment and issue Php 50.00/

3.2. None 3.2. Receive and review report.

3.3. None 3.3. Release CLO. Receiving/Releasing

*Fees and charges are based on DAO 2004-16

FEES TO PROCESSING PERSONS

3.1. None 3.1. Receive and review

3.2. None 3.2. Receive, review and

2 days, 4 hours & 30 min.