M Information Systems 2nd Edition Paige Baltza Test Bank
M Information Systems 2nd Edition Paige Baltza Test Bank
M Information Systems 2nd Edition Paige Baltza Test Bank
02
Student: ___________________________________________________________________________
1. One of the most important and challenging question confronting managers today is how to lay the
foundation for tomorrow's success while competing to win in today's business environment.
True False
2. The structure of a typical organization is similar to a pyramid, with different levels that require one
consistent type of information to assist with all managerial decision making.
True False
3. Operational decisions or semistructured decisions arise in situations where established processes offer
potential solutions.
True False
4. Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers
toward the correct choice.
True False
5. At the strategic decision-making level, employees develop, control, and maintain core business
activities.
True False
6. The construction of a new city subway station and the processing of monthly payroll are both considered
types of projects as defined in your text.
True False
7. Key performance indicators can focus on external and internal measurements.
True False
8. The proportion of the market that a firm captures is called market share.
True False
9. Benchmarks are baseline values the system seeks to attain.
True False
10. Effectiveness MIS metrics include throughput, transaction speed, and system availability.
True False
11. Measuring the amount of website traffic is the best way to determine a website's success.
True False
12. MIS support systems rely on models for computational and analytical routines that mathematically
express relationships among variables.
True False
13. Streamlining information encompasses all of the information contained within a single business process
or unit of work, and its primary purpose is to support the performing of daily operational or structured
decisions.
True False
14. Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common
DSS analysis techniques.
True False
15. Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.
True False
The summer days ran on. They flowed by smooth and pleasant
—so Bessie Ormson said in one of her sentimental moods—like a
swift river among lovely green fields.
“Look at that stream,” she remarked to Alick, as they stood, on
the Sunday following Heather’s return, side by side, leaning over
the parapet of a little bridge which spanned the Kemm; “do you
know what it puts me in mind of?”
“No,” answered the boy, to whom sometimes the talk of his
companion was as the talk of a creature from another world; “I
cannot know what anything puts you in mind of, for you are like
no other person I ever met in all my life before.”
“So much the better for you,” she replied. “Do I not often inform
you I am one of the daughters of Cain, come on a short visit to
Adam and Eve in the garden of Eden? and that brings me back to
the river: it runs by—like existence at Berrie Down—with scarcely
a ripple on its surface. I should like to be the Kemm,” she added in
a lower tone, “murmuring on over the pebbles, never singing a
more passionate strain than that—never fretting or fuming—never
forcing my way through rocks and stones—never brawling—never
uncertain as to my future course—but stealing quietly and
peacefully to the great sea;” and as she spoke, Bessie dropped her
arms over the parapet of the little bridge, and looked into the
stream sadly and dreamily.
Let me sketch her for you—Herbert Ormson’s only daughter,
Gilbert Harcourt’s affianced wife—or rather let me make the
attempt, for it is not easy to give in pen and ink an idea of the
personal appearance of a girl like Bessie Ormson, whose mood
was shifting as the sunbeams, whose beauty was changeful as the
shadows flitting over the grass in the golden summer-time:
Scarcely of the middle height, figure slight and delicately
rounded, she was not destitute of dignity, though lithe and lissom
as a child: she had a small head, which she could rear, on
occasions, almost defiantly; a mass of dark brown hair, smoothly
braided on her cheeks, and then rolled up at the back of her neck
in coil after coil; eyes of the darkest, deepest, divinest blue, shaded
by long black lashes, that gave to her face, when in repose, an
almost pathetic expression; a complexion which neither sun nor
wind seemed able to spoil; she had lips like coral, and teeth like
pearls; and a short, provoking, piquant, saucy upper lip. Was it
any wonder, think you, that Alick Dudley should consider her the
perfection of beauty?—that almost unconsciously the fancies and
loves of his future life were shaped and moulded by this his
earliest ideal of feminine loveliness?
And yet it was no mere beauty of feature that caused Bessie
Ormson to seem so irresistibly charming: it was that ever-varying
expression of which I have spoken—that shifting look, now sad,
now gay, now earnest, now provoking, now coquettish, now soft
and womanly, and again almost sarcastic in its keen perception of
human folly and human weakness—which gave variety to her face.
Always changing—never for two minutes the same—always
filling the beholder with a vague wonder as to what strangely-
varied mental book such a face could be the index.
It was wistful, it was saucy, it was sorrowful, it was joyous.
There was a shadow lying across her eyes one moment; they were
sparkling with mirth the next. She would look at Heather as
though she were gazing into the depths of a clear stream, with a
strange dreamy glance, and before you could fix that expression
on your mind it was gone.
See her with Lally, and her face was the face of a child; leave her
to herself for an instant, and there came an anxious, troubled look
on her countenance. She was all things—mischievous, tender,
high-spirited, quiet, loving, cross, full of bitter repartee, of
premature worldly knowledge.
She had eaten of the tree too soon; and, if that fruit set her
mental teeth on edge, who may say the fault lay with Bessie?
She was clever, as Arthur Dudley had truly observed; that is, she
was not clever in accomplishments, nor as regarded solid learning,
but rather socially and conversationally.
She was no linguist, not much of a musician, nothing of an
artist; she had not read much, but she could guess what people
were thinking of; she could piece this and that together, and tell
what motives influenced them, what were their purposes, by what
considerations they were swayed. For this reason, many persons
had an objection to very intimate association with the girl; she
never rested content with words—she went straight back to the
thoughts words concealed.
The young folks at Berrie Down Hollow, however, who had no
secrets and no plans, found her capital company. Even Lally was
not more tireless than she. Ever ready to go out to walk, to inspect
the poultry-yard, to try her hand at butter-making, to gather
flowers and group them into bouquets, to shake the cherry-trees,
to carry Lally into the Hollow and hide her among the blackberry
bushes, to smother the child in armfuls of freshly-mown grass, to
lead the way, fleet of foot, to the meadows, where the haymakers
were at work, to don with demurest air a snowy apron, and help
Mrs. Piggott whisk eggs, or prepare her fruit for preserving!
Even Mrs. Piggott, who entertained a most cordial dislike for
Bessie’s maternal parent, brightened up when she saw that pretty
roguish face peeping in at the door of kitchen, larder, and dairy.
Of severe, not to say despotic, principles, inclined to resent
intrusions into her domains as acts of revolt against a legally-
constituted authority, Mrs. Piggott, nevertheless, not merely
tolerated Bessie’s visits, but rejoiced in them, and few things
delighted the beauty more than a forenoon with “that delightfully
respectable old wonder,” as she called the housekeeper.
It was a sight to see Mrs. Piggott and Bessie employed in
making red-currant jelly—Mrs. Piggott arrayed in a clean cotton
gown, and a cap with many borders, looking sharply after her
assistant to see that she religiously removed every stem, while
Lally, perched on the table, superintended the work, and ate whole
handsful of the fruit, in gleeful defiance of Bessie’s threats of
executing condign punishment upon her.
“Dear, dear Miss,” observed Mrs. Piggott on one occasion,
surveying Bessie over her spectacles, “who would ever think you
were your mamma’s daughter?”
“No one, Mrs. Piggott,” was the young lady’s prompt reply.
“Don’t you think it a pity mothers so seldom take after their
children?” which inversion of the usual proposition so utterly
astonished Mrs. Piggott’s understanding, that she was glad to
direct Bessie’s attention to “that blessed child who has eaten a
quart of picked fruit, Miss, if she has eaten a currant;” whereupon
Bessie placed Lally on the dresser, where, in the midst of plates
and dishes, the little girl sat as if on a throne, exchanging saucy
speeches with Miss Ormson, till it pleased that young lady to lift
her down from her perch and take her away to the hay-field, or out
into the croft, to see Alick breaking-in Nellie.
It was wonderful to observe the way in which Bessie and the
child agreed; more wonderful still, perhaps, to notice the manner
in which the former wound all the household round her finger.
It was Bessie this, and Bessie that. She retrimmed the girls’
bonnets; she taught them the latest mode of dressing hair; she
could change old garments into new by some dexterous sleight-of-
hand. Ribbons and laces, deemed useless before her arrival, and
cast aside, as tossed and torn, reappeared after her advent in
forms that delighted the hearts of Arthur Dudley’s sisters.
She was “good for everything,” the boys declared. Pretty and
coquettish herself, she liked to see other girls pretty and
coquettish too; and during her visit the Misses Dudley went about
with wild flowers in their hair, with dainty bouquets in their belts,
with dresses guiltless of a crease, “making much of themselves,” as
Bessie phrased it.
How she revelled in that house! How she, so constantly a
prisoner among bricks and mortar, loved the freedom and the
liberty of that country life! How she stood drinking in the pure,
undefiled air, that came floating over the fields and the hedgerows
to her! Much as the young Dudleys loved their home, they had not
that appreciation of every flower and leaf, of every effect of light
and shade, which astonished them in their guest.
Her love of the country was keen and sharp, like the relish of a
half-starved man for food.
Here, at last, was a life to be desired—a life idly busy, sinlessly
sensuous;—here was a lotus land of indolent industry, bright with
sunshine, where the air was full of all delicious perfumes—where
the days were happy and the nights calm—where the morning
dawned upon a peaceful household—where the moon looked
down, not upon a turbulent sea of human woes, sorrows, sins,
passions, disappointments, but on the pleasant fields where the
grass was springing, and the sheep lay dotted about on the soft
green slopes.
The birds in the hedges, the ferns in the dells, the soft cushions
of moss, which she would caress with her little hand and touch
with her lips, as though such delicious greenery must be conscious
of her caresses; the branches waving in the breeze, the whirling of
the pigeons in the air, the hundred sounds of the country,—all
these things had charms for Bessie which made the Dudleys find
her a most appreciative and delightful companion.
Never was there such a girl for a walk, Alick Dudley thought, as
Bessie Ormson. If she went out in the early morning, before the
sun had risen high enough to have much power, Bessie would stop
to look at the cobwebs glittering with dew-drops, at the drooping
blades of wet grass, at the tears on the leaves of the dog-roses.
Were it later in the day, she revelled in the luxurious warmth; in
the far-away tiled roofs peeping red from amongst sheltering
trees; in the quiet cattle; in the hush of the noon-tide; and when
the afternoon stole on, and the evening shadows began to fall, she
delighted in the solemn darkness of the distant woods, in the flow
of beck and stream, in the figures of the labourers hieing them,
home across the field-paths, in the children grouped about the
cottage doors.
“It is peace,” she was wont to say—“perfect peace. I wonder if
heaven will be like this!”
There are poets who cannot write a line of verse; there are
artists who yet lack the power to reproduce that which fills their
souls with pleasure almost amounting to pain. The understanding
mind and the skilful hand are not necessarily sent into the world
together. The power of appreciating things lovely and beautiful is
often divorced from the capacity to create or portray the lovely
and the beautiful, or, rather, is not always mated with such
capacity; and, although Bessie Ormson possessed no creative or
imitative genius, she was yet endowed with that diviner genius—
the ability to luxuriate in the thousand works of the great Creator.
And it was this faculty of perception and appreciativeness
which, added to her quickness and vivacity, made Bessie such
good company that no one in the length of a summer’s day could
weary of her. Nothing escaped her—not a flower growing by the
wayside, not a cloud fleeting across the sky, not a change of
expression on a man’s face, not an unusual cadence in a familiar
voice.
With all her sarcasm and frivolity, the girl’s human sympathy
was intense; and, perhaps, when the secret of most popularity is
exhausted, it will be found only to exist in the fact that the man or
the woman popular can enter into and understand the moods and
feelings of other men and women.
It was so with Bessie, at all events. She loved Berrie Down
Hollow with a love almost amounting to passion. To her, that
place was the realization of peace, happiness, home, beauty,
contentment; and yet she could comprehend the natural desire of
the lad who stood beside her to leave Hertfordshire and go forth to
push his way in the world.
It was of that desire they had been talking as they sauntered
across the fields towards North Kemms.
The hush of the first day in the week was around them and
above; but still their discourse had been of the world, its prizes, its
blanks, its successes, its disappointments, and the boy’s cheek
flushed as he spoke of how he should like to win a name and a
position for himself in the great city, where the greatest part of
Bessie Ormson’s life had been spent.
“Of course I shall be sorry to go away from the old place,” he
went on, “to leave it and Heather; but I should feel proud to make
a fortune, and bring it back to her. I should not stay away from
Berrie Down for ever.”
“Yes, you would,” Bessie answered. Then, seeing him look
surprised, she went on: “You, that is, the Alick Dudley who is
talking to me now, would go away, and never return. I know it is
well for you to go; but still, do not think you could ever return. You
will leave here a boy with a face as smooth as my own, and you will
come back a man, never to hear the song of the birds with quite
the same ears—never to look out over the fields and the woods
with quite the same eyes—never to listen to the trees and the
winds whispering quite the same words. You will go out”—from
the height of her twenty-three years she looked down and told him
this—“and you may come back, but the noise of the world will
mingle with the old familiar sounds, and never let those sounds
fall in perfect harmony on your soul more.”
And it was then they came to the Kemm, where Bessie paused to
look into the stream.
“I wonder, Bessie, where you have learned all you know,” said
Alick, after a pause.
“Not out of books,” she replied, laughing; “the truth is I know
very little, except that I am very happy at Berrie Down, and shall
be very sorry to leave it.”
“Do you not expect to be happy when you leave Berrie Down?”
he asked.
“That is not a question to be rashly answered,” she said. “I may
be—I may not be. Don’t you remember that game Lally plays at—
blowing dandelion-down away to tell the hour? Whatever number
she has arrived at, when the last feather floats off, is the time. My
future depends on much such a chance; but whether it turn out
happy or unhappy, be certain I shall not sit down and bemoan
myself.”
“But surely you hope to be happy in your marriage?” the lad
suggested, hesitatingly, and yet with a degree of restrained
eagerness which made Bessie smile.
“I hope to be so, Alick,” she answered, however, gravely; “but
hopes are poor houses to live in. Fact is,” she added, in a gayer
tone, “I know as little about my future life as you know about
yours. When we are old man and old woman, we will sit down by
the fireside together, and compare notes; we will tell one another
about the roads we have travelled, and the countries they led to.”
And Bessie lifted her eyes as she spoke, and looked away to the
woods surrounding Mr. Raidsford’s house, which mingled with
those of Kemms Park.
In the after-days, the pair stood in the same spot again on just
such another afternoon, and thought of that talk on their way to
Kemms church.
“We shall be very late,” Bessie said at length; and then they
turned and pursued their way in the delicious stillness across the
fields to North Kemms. It had been a freak of Bessie’s, this Sunday
ramble alone with Alick to a far-away church; but then Bessie was
given to freaks, and no one paid any particular attention to them.
Mrs. Ormson declared such a walk in the heat of the day “was
absurd;” even Heather looked surprised when she and Alick
announced their intention of starting directly after dinner. Lally
had implored “me too,” for once vainly, and an offer of
companionship from the remainder of the Dudleys had met with
no better success.
“I want to go alone with you, Alick,” she declared. “I want to talk
to you quietly;” and of course Alick was delighted.
Like most girls, Bessie conceived all the wisdom of Solomon had
come down to her. In the ways of this world the young lady
believed she was a thorough adept; but she had not that reticence
in talking about the ways of the world and the wickedness of the
people in it, which is, perhaps, the first sign of thorough
knowledge.
The wise man is modest. The man who thinks himself wise lacks
sense to hold his tongue; the saint is eloquent about sin; the sinner
is not given to speak of the flavour of that strange meat whereof he
has partaken; for all of which reasons Bessie, who was but a very
novice in that lore wherein she aspired to instruct others, was
assiduous in her endeavours to teach Alick that the world where
he had been placed was a mistake, the hope of happiness in it a
delusion and a snare.
This young woman, who delighted in every country sight and
sound, who loved Lally and adored Heather Dudley, who
luxuriated in pleasant sights and in all sweet sounds, who had her
life all before her, who could take fun out of most things, and was
not above confessing to a weakness for strawberries and cream,
would nevertheless talk on a fine summer afternoon as I have
taken the liberty of transcribing her conversation.
She thought she was original, perhaps, in her remarks; she
thought also possibly—and this thought chanced to be perfectly
true—that Alick Dudley delighted in her observations; and yet her
talk was but as the talk of other girls of her own age and
temperament throughout the length and breadth of England.
It was the nought is everything and everything is nought creed
of our own girls at the present hour; of those who, whether they
take refuge from their own luxuriously sad thoughts in
earnestness or frivolity, in balls or soup-kitchens, in fashionable
follies or house-to-house visitings, are yet agreed on one point,
viz., their conviction that the round world and all that therein is
cannot be considered otherwise than hollow and unsatisfactory.
They believe fully, not only that it is all a fleeting show, but that
it was “for man’s illusion given,” and they smile compassionately
on the poor souls who are deluded with such a transparent
mockery, and go about raving in a fine melancholy about the sins
and sorrows, the snares and the pitfalls, of our very imperfect
earth.
Did the girls who read Evelina and Cecilia share this doctrine, or
were they, less sceptical, gulled, sweet simpletons, into believing
the Almighty intended them for happiness instead of misery?
It would have been a clever person who could have persuaded
Bessie Ormson into such a faith, at all events; and as, for most
young people, talk of the kind to which I have referred—
melancholy, dreamy, romantic, unsatisfying talk—has a singular
charm, she might, with her conversation, have done Alick Dudley
a considerable amount of mischief, had it not been for a little
circumstance that occurred on the very same Sunday afternoon of
which I am speaking, and set the lad thinking about a much more
possible calamity than had been contained in any of Bessie’s
imaginative sentences.
On, over the fields they walked; they left the Kemm and Mr.
Raidsford’s property far behind; they strolled leisurely through the
pleasant Hertfordshire meadows, and stood here and there to
watch the sheep scuttling away from them, or to notice the placid
contentment of the cattle lying on the smooth grass whence the
hay had just been carried.
On, past cottage and homestead; on, to where more woods met
their sight; on, through the little hamlet of North Kemms, and
then by a short lane to the church surrounded by a graveyard,
where the mounds were many, and the headstones few.
The service was half over by the time they stood within the
porch, but the sexton experienced no difficulty in providing the
new comers with seats. There were more empty than full in that
church, so he ushered the pair into a great family pew near the
pulpit, and shut the door carefully after them.
Only to open it, however, again next instant, and give
admittance to a tall handsome man, who might have belonged to
the same party, so quickly did he follow on their heels.
A very handsome man—when the stranger took his face out of
his hat, where he held it for the orthodox period; Alick Dudley was
quite satisfied on this point, and glanced curiously round to
ascertain whether Bessie chanced to be of the same opinion; but
Bessie’s eyes were fastened on her prayer-book, and so Alick
turned again to the new comer to discover what effect Bessie had
produced on him.
Apparently, none whatever; he looked at the girl carelessly,
looked her over from head to foot; then examined Alick in the
same supercilious and critical style, after which he surveyed the
congregation at large, the clergyman, and the clerk. Then, having
apparently exhausted North Kemms as Bessie had exhausted the
world, he caressed his moustache, and retired into his own
contemplations.
All of which proceedings piqued, not to say angered, Alick
Dudley; and this anger was the more unreasonable, because, if the
stranger had seemed struck by Bessie’s beauty, the lad would have
been out of temper still.
But that any one should remain indifferent to Miss Ormson’s
perfections appeared to Alick little less than a miracle. Even the
rector, an old, white-haired man, was to be detected stealing
furtive looks at the demure young lady who had come so late to
church; and what right had this “great swell,” so Alick mentally
styled the stranger, to give himself airs, and never bestow a second
glance on a girl who was undeniably beautiful?
“He may meet hundreds of fine ladies before he sees anything
like her,” decided Master Alick; but the offending gentleman
evidently did not share in this opinion. Wherever his thoughts
might be, clearly they were not wandering in the direction of
Bessie Ormson, who, on her side, never lifted her eyes to look at
him, but kept them fixed resolutely on her little prayer-book, the
rector, or the east window; a piece of propriety which, considering
the girl’s proclivities for lords and grandees of all kinds, was
somewhat astonishing.
But then, if Bessie were a trifle coquettish, she was not bold; a
maiden less likely to take the initiative in a love affair could not
have been found in the length and breadth of Hertfordshire.
Which fact made it, perhaps, all the more extraordinary that the
stranger took no heed of so strange a mixture of modesty and
vivacity and beauty.
A handsome man, and yet not altogether of prepossessing
appearance. Sitting opposite to, and staring at him with all his
eyes, Alick felt he did not much like him. What had he come to
church for? He sat there absorbed in his own thoughts, whatever
they might be, hearing the sermon possibly, but unheeding it
certainly. Vaguely, as in a dreamy kind of way, Alick conjectured
the world, of which Bessie had been talking as they crossed the
fields, might have some share in their companion’s reverie.
The lad was gifted with sufficient sense to understand that a
man like this was much more likely to know all the ins and outs of
a wicked world than Miss Bessie Ormson; and, while the rector
droned through his sermon, an impression, undefined and
intangible, it is true, came into Alick’s mind, that, all through her
wise conversation with him, Bessie had been arguing out some
mental question with herself; forecasting what the years might
bring to her, wondering with what ears she should listen to the
sweet home sounds again, with what eyes she should look over the
green Hertfordshire fields in the future which was uncertainly
stretching forth before them both.
The thoughts of youth are generally as unformed as the features
of childhood; and thus, though Alick was conscious of some
curious enigma perplexing him, he yet would have been surprised
had any one placed the puzzle he was considering before his
mental vision, perfect in form and clothed with words.
At length it was all over—the sermon, the service, the reverie—
and, with a sense of relief, the lad opened the pew door, and stood
in the aisle while his companion passed out. In order to allow her
to take precedence of him, the stranger had stepped a little back
into the pew, and this slight courtesy Bessie acknowledged by the
merest inclination of her pretty head. Then Alick saw the
gentleman look at her, for an instant only—next moment his dark
eyes were roaming over the church, scanning the monuments,
glancing up at the organ-loft.
When they were half way down the aisle, Alick turned to see
what the stranger was doing, and found him, not following Bessie
with his eyes, but still scrutinising the church as though he were a
member of the Archæological Society. There he stood in the pew
just as they had left him, indolently surveying roof and walls,
tombs and windows. As they passed through the porch, Alick
looked back once more, but the object of his curiosity had not
moved.
“Waiting for the rector, perhaps,” thought the lad; and he
hurried after Bessie, who by this time was half way across the
graveyard.
“What a dear old church!” she said, as they reached the gate. “I
like it much better than Fifield.”
“Excuse me, but I believe this is your prayer-book,” said a voice
close beside her at this juncture, and the interruption was so
sudden that both Alick and his companion started to find the
stranger close beside them.
“Thank you, I am sorry to have given you so much trouble; yes,
it is mine,” Bessie stammered, her face covered with blushes as
she received the book, which she put in her pocket; while the
stranger raised his hat and turned back across the churchyard in
the direction of the Rectory.
“Now, was not that stupid of me?” asked Bessie. In his heart,
perhaps Alick thought it was, but he did not express this opinion,
he only offered to carry the book for her.
“No, thank you, it is so small, I always keep it in my pocket,” she
answered. “If there be one thing more than another I dislike, it is
to see people parading church-services and Bibles about on a
Sunday as though they want to let all the world know they have
been praying;” and thus Bessie rattled on while they retraced their
way across the fields, and over the Kemm, and past the woods, and
so to Berrie Down, which place they reached about the time when
Mrs. Ormson, awaking from her afternoon siesta like a giant
refreshed, proposed that society generally should take a turn on
the lawn.
To this proposal society, nothing loth, agreed; and thus it
chanced that Bessie and Alick were descried entering the croft and
rounding the Hollow, and ascending the hill leading to the house.
Once amongst the family group, it was needful to pause and give
full particulars of their walk, of North Kemms church, of the
congregation, of the music, of the sermon, and of various other
matters which the younger Dudleys were pleased to regard in the
light of news.
By a singular coincidence, however, neither Alick nor Bessie
made any mention of the strange gentleman who had turned aside
towards the Rectory. The young lady, indeed, talked so much and
so fast that it would have been difficult for her companion to have
edged in much information on the subject, even had he felt
inclined to do so.
But he did not feel inclined; he could do little except watch
Bessie, and wonder what had come to put her in such astonishing
spirits, and to make her so much gayer than when they started—so
utterly absorbed in giving a full and detailed account of the
appearance of the rector, the prosiness of his sermon, the beauty
of the walk, and the horrible discord of the choir, that she had not